{"topic_shift": false, "utterance": "I am looking at a used vehicle on your website and want to know what the reported mileage is?", "session_id": "doc2dial_2193"}
{"topic_shift": true, "utterance": "I'm sorry, but vehicles over 10 years old are exempt from mileage disclosure.", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "Are there any other titled vehicles you are interested in?", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "Not at this time.", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "I can say if odometer has passed its maximum reading at the time of the sale, if you want to know?", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "No, that doesn't help me.", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "Do you know if the mileage is unknown because the odometer is broken has been repaired, or has been replaced?", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2193"}
{"topic_shift": true, "utterance": "Do you have to have proof on that?", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "Yes, or the lien holder could repossess the vehicle from you.", "session_id": "doc2dial_2193"}
{"topic_shift": true, "utterance": "Does this need to be taken in first to get repaired?", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "You must file it with the DMV withing 90 days or 3,000 miles of the repair.", "session_id": "doc2dial_2193"}
{"topic_shift": false, "utterance": "Can you tell me more about disability benefits?", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "Of course I can, I'd be happy to help.", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "Are you currently receiving Social Security disability benefits?", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "Yes. As a matter of fact, I do.", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "Great. In this case you can find information and services for managing your benefits online.", "session_id": "doc2dial_295"}
{"topic_shift": true, "utterance": "Can I apply for adult disability benefits online if I'm at least 18 years old?", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "Of course. You can use the online application to apply for disability benefits, if you fulfill the requirements.", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "What if I'm unable to work because of a medical condition?", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "In that case you can apply, as long as this condition is expected to last at least 12 months or results in death.", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "What if I'm applying for Social Security Disability Insurance at the same time as having an SSI claim?", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "You can also file for Supplemental Security Income SSI online, but only if you meet certain requirements.", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "How can I find out if I'm eligible?", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "I can tell you the requirements if you want. Should I do that?", "session_id": "doc2dial_295"}
{"topic_shift": false, "utterance": "I would like some information about the PLUS Loans program for education.", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "PLUS loans are in place to help parents pay for education expenses not covered by other financial aid", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "And how do I apply for one of these loans?", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "There is an online application for you to apply for a parent PLUS loan.", "session_id": "doc2dial_2839"}
{"topic_shift": true, "utterance": "If I do get a PLUS loan and I'm having trouble repaying it, what will happen?", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "If you will have trouble making a payment, contact your loan servicer right away. They can help you understand your options for keeping your loan in good standing.", "session_id": "doc2dial_2839"}
{"topic_shift": true, "utterance": "What criteria must I meet to be eligible for this loan?", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "Are you either the biological, adoptive parent or stepparent of a dependent undergraduate student enrolled at least half-time at an eligible school?", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "Yes the biological parent.", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "Is your credit rating good?", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "Yes I have a decent credit rating.", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "Do you meet the eligibility requirements for federal student aid?", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "Yes, I think I do.", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "Then you should be a candidate to receive a parent PLUS loan.", "session_id": "doc2dial_2839"}
{"topic_shift": true, "utterance": "You mentioned earlier that my loan agent could help me if I'm having trouble paying. What exactly could he do?", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "For example, they might be able to change your repayment plan to lower your monthly payment or request a deferment that allows you to temporarily stop or lower the payments on your loan.", "session_id": "doc2dial_2839"}
{"topic_shift": false, "utterance": "I am trying to use the benefits planner for retirement.", "session_id": "doc2dial_281"}
{"topic_shift": true, "utterance": "Would you like to know other things to consider when planning for retirement benefits?", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "Yes, I would like to know of other things to consider.", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "Do you know what is the best age to start your benefits?", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "No, I do not know the best age to start retirement benefits.", "session_id": "doc2dial_281"}
{"topic_shift": true, "utterance": "What is my spouse's survivor benefit based on?", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "Your spouse may receive your full benefit amount plus any accumulated delayed retirement credits after full retirement age.", "session_id": "doc2dial_281"}
{"topic_shift": true, "utterance": "n/a", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "You may choose to start getting retirement benefits earlier.", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "What is the best age to start my benefits?", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "The answer I can give you is there is no one best age for everyone and an informed decision is the best way to go about it.", "session_id": "doc2dial_281"}
{"topic_shift": true, "utterance": "Is there an option to take just my benefit and not my spouses.", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "The option to just take one does not exist any more but you can take both now.", "session_id": "doc2dial_281"}
{"topic_shift": false, "utterance": "Can there be more than one discount applied for a young driver?", "session_id": "doc2dial_2187"}
{"topic_shift": true, "utterance": "It is possible. It varies by insurance company so it is best to contact them", "session_id": "doc2dial_2187"}
{"topic_shift": true, "utterance": "Did you review the article on how to reducedriving record points?", "session_id": "doc2dial_2187"}
{"topic_shift": false, "utterance": "I have not did that yet, no", "session_id": "doc2dial_2187"}
{"topic_shift": true, "utterance": "Will my premium raise due to PIRP?", "session_id": "doc2dial_2187"}
{"topic_shift": false, "utterance": "No it will not", "session_id": "doc2dial_2187"}
{"topic_shift": true, "utterance": "Who do I contact to see if more than one discount can be applied?", "session_id": "doc2dial_2187"}
{"topic_shift": false, "utterance": "Sure I can help you with that. Contact your insurance company or agent to learn if both reductions will be given at the same time", "session_id": "doc2dial_2187"}
{"topic_shift": true, "utterance": "You can contact the course sponsor, they usually will mail you a completion certificate", "session_id": "doc2dial_2187"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_2187"}
{"topic_shift": false, "utterance": "Will I be notified if I qualify?", "session_id": "doc2dial_2187"}
{"topic_shift": false, "utterance": "yes for sure. The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course", "session_id": "doc2dial_2187"}
{"topic_shift": false, "utterance": "Hello, I want to know more about low completion totals.", "session_id": "doc2dial_3299"}
{"topic_shift": true, "utterance": "Ok. Are you wondering why your FAFSA submissions or completions are lower than you think they should be?", "session_id": "doc2dial_3299"}
{"topic_shift": false, "utterance": "No, not really.", "session_id": "doc2dial_3299"}
{"topic_shift": true, "utterance": "Are you a high school counselor or college access professional and looking for resources to help increase FAFSA completion totals?", "session_id": "doc2dial_3299"}
{"topic_shift": false, "utterance": "No, that does not apply to me.", "session_id": "doc2dial_3299"}
{"topic_shift": true, "utterance": "Are you a counselor at a high school with lots of students aged 20 or older and are curious why your numbers are so low?", "session_id": "doc2dial_3299"}
{"topic_shift": false, "utterance": "No, that does not describe me.", "session_id": "doc2dial_3299"}
{"topic_shift": true, "utterance": "Should most high schools be contained in the database on the FAFSA form?", "session_id": "doc2dial_3299"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_3299"}
{"topic_shift": true, "utterance": "What is causing the totals reported last year to be different?", "session_id": "doc2dial_3299"}
{"topic_shift": false, "utterance": "Yes, various reasons could cause this. You may have applicants that had applied in previous years.", "session_id": "doc2dial_3299"}
{"topic_shift": false, "utterance": "Goof afternoon. I'm needing some inside information about retirement planning", "session_id": "doc2dial_87"}
{"topic_shift": true, "utterance": "Is the information you need related to the online calculator?", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "Indeed, it is.", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "Very well. That calculator allows you to estimate your social security benefit.", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "Are you looking for an accurate estimate?", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "No, not specifically.", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "Do you know if i won't have any problems with my birthday day, because i was born on January 1st?", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "Not necessarily. The system will just proceed to figure out your benefit as if your birthday was in the previous year.", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "Uh-hu, i see. Say what about if i qualify as a survivor, that could affect something?", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "It could, yes. In that case, your full retirement age for survivor benefits may change.", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "Ok, ok. Going back to the calculator, i which proportion should i enter my earnings on that tool?", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "You should enter all your past earnings. Yo can get that from your account.", "session_id": "doc2dial_87"}
{"topic_shift": false, "utterance": "I  came here to know why I should attend a college.", "session_id": "doc2dial_2811"}
{"topic_shift": true, "utterance": "First you should look at this link here.", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "Have you taken a look at the chart below?", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "Yes, I already saw it.", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "As you can see on it, more education equals more money.", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "So if I study at a college, I earn more money later on?", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "Correct. A college education is a long-term investment. You can find the school and funding options that work best for your situation and put you on the path to success.", "session_id": "doc2dial_2811"}
{"topic_shift": true, "utterance": "I see. You convinced me. So what should I do to prepare for college?", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "There's so much to consider when it comes to getting ready for college: where to go, what to study, how to apply, how to pay for it all, and more.", "session_id": "doc2dial_2811"}
{"topic_shift": true, "utterance": "Do you have any information I could show to my parents?", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "Sure. You can review our resources for parents to learn more about saving early, finding tax breaks, and understanding parent loans to help support your child's college journey.", "session_id": "doc2dial_2811"}
{"topic_shift": true, "utterance": "But I'm already 28 years old, isn't that too late for college?", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "It's never too early or too late to explore your options for college or career school. We'll walk through some key steps in preparing for college and provide resources that can help you along the way.", "session_id": "doc2dial_2811"}
{"topic_shift": false, "utterance": "why should I go to school?", "session_id": "doc2dial_2805"}
{"topic_shift": true, "utterance": "A college education = more money, more job options, and more freedom.", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "Would you like to look at a chart that shows how you make more money as you get more education?", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "yeah", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "I will give you the link to the chart", "session_id": "doc2dial_2805"}
{"topic_shift": true, "utterance": "Is there anything my parents can look at to plan ahead?", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "They can look at our resources for parents to learn more about saving early , finding tax breaks , and understanding parent loans to help support a child's college journey.", "session_id": "doc2dial_2805"}
{"topic_shift": true, "utterance": "any more resources for the parents?", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "Yes we can give you more resources for the parents", "session_id": "doc2dial_2805"}
{"topic_shift": true, "utterance": "what else do I need to do to prepare for school?", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "Our checklists will walk you through the steps you can take to find and get into the college that\u2019s right for you and help you learn how to prepare financially.", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "how early should I start preparing?", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "Whether you are in high school, in elementary or middle school, out of school, or perhaps never finished school, there are a number of steps you can take to prepare now.", "session_id": "doc2dial_2805"}
{"topic_shift": false, "utterance": "Hi. I'd like to get a social security card. I was born an American citizen outside the US. What do I need?", "session_id": "doc2dial_93"}
{"topic_shift": true, "utterance": "Are you an American citizen?", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "We will need documents. Do you have your foreign birth certificate?", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "I am not sure. What do I do if I can't find it?", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "You can submit your passport or possibly documentation from DHS that proves your age.", "session_id": "doc2dial_93"}
{"topic_shift": true, "utterance": "I can do that. Is this how I get an original social security card for a foreign born US citizen?", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_93"}
{"topic_shift": true, "utterance": "Do I need to attend an in person interview?", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "Yes, there is a required in person interview. You will need to show that you do not have a Social security number.", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "I do not have one. I have lived in the US, and I am just now trying to get a social security number.", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "Okay, we may need to ask for background on the schools you attended.", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "What if I lived outside of the US for a long time?", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "Do you have a passport or school or employment records showing that you lived outside the US for a long time?", "session_id": "doc2dial_93"}
{"topic_shift": false, "utterance": "I want to appeal a decision from Social Security", "session_id": "doc2dial_530"}
{"topic_shift": true, "utterance": "Is this for a non-medical determination?", "session_id": "doc2dial_530"}
{"topic_shift": false, "utterance": "nope", "session_id": "doc2dial_530"}
{"topic_shift": true, "utterance": "how do I know what is going on with my hearing?", "session_id": "doc2dial_530"}
{"topic_shift": false, "utterance": "Whether you applied online , by phone , or in an office you can check the status of your disability and SSI hearing using your personal my Social Security account .A my Social Security account is an easy , convenient , and secure way to do business with us .", "session_id": "doc2dial_530"}
{"topic_shift": false, "utterance": "Do you have a my Social Security account?", "session_id": "doc2dial_530"}
{"topic_shift": false, "utterance": "no, does it have to be all done online", "session_id": "doc2dial_530"}
{"topic_shift": true, "utterance": "could I call or when they give me a decision can I appeal online?", "session_id": "doc2dial_530"}
{"topic_shift": false, "utterance": "Yes, you can file an appeal by calling our toll - free number , 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778 or contacting your local Social Security office .", "session_id": "doc2dial_530"}
{"topic_shift": false, "utterance": "and I can fight if I disagree with the decision they give, right?", "session_id": "doc2dial_530"}
{"topic_shift": false, "utterance": "you may request a review by Social Security s Appeals Council online .", "session_id": "doc2dial_530"}
{"topic_shift": false, "utterance": "Can picture plates be personalized?", "session_id": "doc2dial_2150"}
{"topic_shift": true, "utterance": "Yes, some picture plates can be personalized for an additional fee.", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "Which picture plate are you interested in?", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "Any of them.", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "You can browse our collection of picture plates online.", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "What fees are associated with personalized plates?", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "There is an annual fee in addition to your vehicle registration renewal fee and will be paid when you renew your registration.  If you renew for two years, there will be two annual fee.", "session_id": "doc2dial_2150"}
{"topic_shift": true, "utterance": "How much do personalized plates cost?", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "Passenger and Commercial plates initial cost is $60 and the annual fee is $31.25.", "session_id": "doc2dial_2150"}
{"topic_shift": true, "utterance": "What is considered a personalized plate?", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "Personalized plates are standard series plates that have a combination of numbers and letters that you select.", "session_id": "doc2dial_2150"}
{"topic_shift": true, "utterance": "Are there restrictions?", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "Yes, plates can not give the appearance of official plates, be obscene, derogatory, or offensive or be combinations that do not have one letter.", "session_id": "doc2dial_2150"}
{"topic_shift": false, "utterance": "I need to know about corrected cards for U.S. born adults.", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "Have you legally changed your name?", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "No sir, I haven't", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "Are you currently working?", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "I'm not", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "You could have inconveniences if you don't tell us about a legal name change.", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "I'm aware of that.", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "Just in case, you must know that it could prevent your wages from being assigned correctly to your Social Security record, and this could lower the amount of your future Social Security benefits. It could also cause delays when you file your taxes.", "session_id": "doc2dial_78"}
{"topic_shift": true, "utterance": "What I want to know now is, I haven't established my U.S. citizenship with Social Security yet, what should I do now?.", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "We need to see documents that prove your citizenship. You can use your US birth certificate or US passport as proof.", "session_id": "doc2dial_78"}
{"topic_shift": true, "utterance": "Can I use photocopies of the documents asked?", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "No, we don't accept photocopies or notarized copies.", "session_id": "doc2dial_78"}
{"topic_shift": false, "utterance": "how to use VA Tutorial Assistance well?", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "are you struggling with the courses?", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1459"}
{"topic_shift": true, "utterance": "Am I eligible for this benefit?", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "Are you enrolled in an educational program part-time or more?", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "Are you taking a course that is difficult?", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "Do you have to take the course as part of your educational program?", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "You cannot get this benefit if you are using VA educational assistance", "session_id": "doc2dial_1459"}
{"topic_shift": true, "utterance": "can you help me pay a tutor?", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "yes we can help you pay a guardian", "session_id": "doc2dial_1459"}
{"topic_shift": false, "utterance": "How do I know I register an ATV?", "session_id": "doc2dial_2636"}
{"topic_shift": true, "utterance": "Do you know which vehicles are considered all terrain vehicle or ATV?", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "Yes, I know which vehicles are ATVs.", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "That is great that you know ATV is any self-propelled vehicle, including off road motorcycle, that is manufactured for use on off-road trails or in off-road competitions and they are less than 70 inches wide and weigh less than 1000 pounds.", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "Do you need more information?", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "Yes, I would like more information please.", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "You can see our brochure \"ATVs:Information for Owners and Operators.\"", "session_id": "doc2dial_2636"}
{"topic_shift": true, "utterance": "What do I need to show the DMV when registering my ATV?", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "You would need to complete the Document Guide to make sure you bring the correct documents with you to the DMV.", "session_id": "doc2dial_2636"}
{"topic_shift": true, "utterance": "Do I need to register my ATV with the DMV?", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "Yes, you need a valid NY State registration to ride your ATV in NY State unless you are going to use it for snow removal or agricultural puproses on your own property.", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "What if I purchase my ATV from a NY State ATV dealer?", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "Your dealer is required to register it before it is delivered to you.", "session_id": "doc2dial_2636"}
{"topic_shift": true, "utterance": "What if the ATV is transferred by a private person?", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "You would still need acceptable proof of ownership which is a NY State or out of state transferable registration or title certificate signed by the previous owner to transfer to you.", "session_id": "doc2dial_2636"}
{"topic_shift": false, "utterance": "Hi, good morning. I'm looking to do some benefits planning on disability. Can you help me with that?", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "Sure, no problem. It's great you think in advance. Most people don't think that something as disability could happen to them, but possibilities are higher that they think.", "session_id": "doc2dial_3528"}
{"topic_shift": true, "utterance": "Yeah, i know. i read this newspaper article and here i am. Oh well, could you tell me about the medical requirements for this, please?", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "very good. Under disability, there's two programs, disability insurance program and social security income program. For both of them, the medical requirements are the same, plus disability is determined by the same process.", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "Oh, i understand. And what kind of benefits exist under the first program?", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "The social security disability insurance program pays benefits too you and your qualified family members, in case you have worked enough time and paid your social security taxes. You have also the option to get a qualification for a disabled child if he/she is an adult and got disabled before age 22.", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "Um, i see it has many options available. Look, and what kind of information you request from me?", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "Well, we may ask you about your medical condition, work and education history to help us decide if your disability runs under our rules.", "session_id": "doc2dial_3528"}
{"topic_shift": true, "utterance": "Ok, that makes sense. say, i heard about some disability planner? How can be that of use for me?", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "That planner will help you to find out how you can qualify and apply for benefits and what happens in case you application gets approved.", "session_id": "doc2dial_3528"}
{"topic_shift": true, "utterance": "I see. Is there any information available for advocates or attorneys on these themes?", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "Are you a law practitioner?", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "Yes, i'm a attorney in law.", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "If that's the case, you should be aware of some things.", "session_id": "doc2dial_3528"}
{"topic_shift": false, "utterance": "What info do I need to calculate my benefits when affected by GPO?", "session_id": "doc2dial_256"}
{"topic_shift": true, "utterance": "are you estimating your your future spouse 's , widow 's , or widower 's benefits under the GPO?", "session_id": "doc2dial_256"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_256"}
{"topic_shift": false, "utterance": "You will need two things: The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security . and The estimated monthly amount of your Social Security benefit as a spouse , widow , or widower before the effect of GPO .", "session_id": "doc2dial_256"}
{"topic_shift": true, "utterance": "How do I know what my spouse's benefit will be if I retire at full retirement age?", "session_id": "doc2dial_256"}
{"topic_shift": false, "utterance": "If your spouse already receives benefits  ask them what their benefit would be if it started at their full or normal retirement age . Divide this amount in half and round down to the nearest dollar .This is your estimated spouse 's benefit if you retire at full retirement age .", "session_id": "doc2dial_256"}
{"topic_shift": true, "utterance": "and how would I know how my government pension will affect my benefits?", "session_id": "doc2dial_256"}
{"topic_shift": false, "utterance": "To get a more accurate estimate of how the government pension you will receive for work not covered by Social Security will affect the part of your benefit based on your spouse 's work : Enter the estimated \" gross \" monthly amount of the government pension in today 's dollars you will receive for work not covered by Social Security in Step # 1 of \" Calculate Your Benefits .\" Use your most recent estimate to determine your estimated retirement benefit based on your own earnings .", "session_id": "doc2dial_256"}
{"topic_shift": false, "utterance": "will my own earnings affect whether or not I'll be eligible for a Social Security benefit?", "session_id": "doc2dial_256"}
{"topic_shift": false, "utterance": "We will need more info from you", "session_id": "doc2dial_256"}
{"topic_shift": false, "utterance": "no, I'm fine", "session_id": "doc2dial_256"}
{"topic_shift": false, "utterance": "Hey, I came here to learn more about modifications done to vehicles that change the class of the vehicle. I'm not sure when that is the case. Can you please explain how it works?", "session_id": "doc2dial_2622"}
{"topic_shift": true, "utterance": "Are you modifying a pick-up truck?", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "Yes, I wanted to modify my good old pick up.", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "In that case you can register a pick-up in the 'passenger' class if it meets certain conditions, depending on its unladen weight.", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "Does your modified or unmodified pick-up truck have an unladen weight less than 6,001 lbs?", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "Yes, that is the case.", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "Then you can register it in the 'passenger' class if the pick-up truck does not have any business advertisements and it is used exclusively for non-commercial purposes.", "session_id": "doc2dial_2622"}
{"topic_shift": true, "utterance": "I see.  I happen to also own a van. What if I install seats behind the driver in a van?", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "In that case you must also install seatbelts that meet NY State Occupant Restraint Law requirements. These modifications must be permanent.", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "That's good to know. Let's talk more about vans, shall we?", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "Sure. You can register a van in the 'passenger' class if the van has at least one side window behind the driver, and at least one seat or set of seat fittings that is installed behind the driver.", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "What if I plan to install additional seats behind the driver?", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "Then you must also install seatbelts that meet NY State Occupant Restraint Law requirements. These modifications must be permanent.", "session_id": "doc2dial_2622"}
{"topic_shift": false, "utterance": "Can you tell me about retirement benefits?", "session_id": "doc2dial_242"}
{"topic_shift": true, "utterance": "Do you need to know how to apply for retirement benefits?", "session_id": "doc2dial_242"}
{"topic_shift": false, "utterance": "Yes, I need to apply for Retirement Benefits.", "session_id": "doc2dial_242"}
{"topic_shift": false, "utterance": "Social Security offers to fill out the application online that only takes about 15 minutes and is very easy.", "session_id": "doc2dial_242"}
{"topic_shift": false, "utterance": "Can i take my application in another language other than English?", "session_id": "doc2dial_242"}
{"topic_shift": false, "utterance": "The online application will give you the option to make an appointment to apply for benefits in your preferred language.", "session_id": "doc2dial_242"}
{"topic_shift": true, "utterance": "Can I return to a saved application later and how do I know if their are other questions for me to answer?", "session_id": "doc2dial_242"}
{"topic_shift": false, "utterance": "We will let you know if any other questions need to be answered and you can save your application if you need to leave it for any reason.", "session_id": "doc2dial_242"}
{"topic_shift": true, "utterance": "What languages is the application online available?", "session_id": "doc2dial_242"}
{"topic_shift": false, "utterance": "Currently it is only available in English online; but you can schedule an appointment to apply for benefits in your preferred language.", "session_id": "doc2dial_242"}
{"topic_shift": true, "utterance": "none", "session_id": "doc2dial_242"}
{"topic_shift": false, "utterance": "You can apply online for retirement benefits for you and so can your spouse.", "session_id": "doc2dial_242"}
{"topic_shift": false, "utterance": "Are their repercussions for retiring early?", "session_id": "doc2dial_524"}
{"topic_shift": true, "utterance": "While you can retire between age 62 and full retirement age, there can be penalties for starting benefits early.", "session_id": "doc2dial_524"}
{"topic_shift": false, "utterance": "Are you planning on starting your benefits early?", "session_id": "doc2dial_524"}
{"topic_shift": false, "utterance": "No, I am not wanting to start my benefits at an earlier age.", "session_id": "doc2dial_524"}
{"topic_shift": true, "utterance": "Are there any rewards for delaying my benefits until after full retirement age?", "session_id": "doc2dial_524"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for delayed retirement credits that would increase your monthly benefit.", "session_id": "doc2dial_524"}
{"topic_shift": true, "utterance": "What happens to my benefits if I decide to start receiving them early?", "session_id": "doc2dial_524"}
{"topic_shift": false, "utterance": "If you receive your benefits early they will be reduced a fraction of a percent for each month before your full retirement age.", "session_id": "doc2dial_524"}
{"topic_shift": true, "utterance": "What is an advantage for taking your benefits before your full retirement age?", "session_id": "doc2dial_524"}
{"topic_shift": false, "utterance": "The advantage is that you get to collect benefits over a longer period of time.", "session_id": "doc2dial_524"}
{"topic_shift": true, "utterance": "What is the earliest age that I can start receiving benefits?", "session_id": "doc2dial_524"}
{"topic_shift": false, "utterance": "You can receive benefits as early as 62 years old.", "session_id": "doc2dial_524"}
{"topic_shift": true, "utterance": "What do I need to select to find out how much my benefit will be reduced if I retire between 62 and full retirement age?", "session_id": "doc2dial_524"}
{"topic_shift": false, "utterance": "You need to select your year of birth.", "session_id": "doc2dial_524"}
{"topic_shift": false, "utterance": "can picture plates be personalized?", "session_id": "doc2dial_2144"}
{"topic_shift": true, "utterance": "yes. some picture plates can be personalized for an addition fee in addition to your picture plate and regular free", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "for personalized plate availability and pricing for the picture plate you are interested in... does this apply to you?", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "can i browse a collection?", "session_id": "doc2dial_2144"}
{"topic_shift": true, "utterance": "what can i use for a personalized plate combination?", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "your requested plate combination is subject to review", "session_id": "doc2dial_2144"}
{"topic_shift": true, "utterance": "can i browse them online?", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "you can browse our collection of picture plates online", "session_id": "doc2dial_2144"}
{"topic_shift": true, "utterance": "what can i use for a personalized plate combo", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "8 characters on standard series, 6 characters on a personalized", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "how many characters for a picture plate?", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "6 characters.", "session_id": "doc2dial_2144"}
{"topic_shift": true, "utterance": "are there any plate combinations that are restricted?", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "personalized plates that give the appearance of an official plate of the configuration of special registration classes", "session_id": "doc2dial_2144"}
{"topic_shift": false, "utterance": "What is PTSD?", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "Posttraumatic stress can happen after someone goes through a traumatic event such as combat , an assault , or a disaster . Most people have some stress reactions following trauma .  But if the reactions don t go away over time or they disrupt your life ,", "session_id": "doc2dial_1465"}
{"topic_shift": true, "utterance": "Does the VA offfer disability benefits?", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms ,and you meet all of the requirements", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "Do I have to meet all requirements?", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "Is the PTSD from your service?", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "No it wasn't related to my service.", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "Unfortunately, you meet all of the requirements", "session_id": "doc2dial_1465"}
{"topic_shift": true, "utterance": "What if I need help?  I can't deal with life.", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help Many of them are Veterans themselves . This service is private , free , and available 24/7 .", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "I need help immediately.  What can I do?", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "You can call 911 or go to the nearest emergency room.", "session_id": "doc2dial_1465"}
{"topic_shift": true, "utterance": "Is the crisis line available now?", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "you can connect with a Veterans Crisis Line responder any time , day or night .", "session_id": "doc2dial_1465"}
{"topic_shift": false, "utterance": "I would like some help correcting my existing Social Security Card.", "session_id": "doc2dial_44"}
{"topic_shift": false, "utterance": "Did you changed your name recently?", "session_id": "doc2dial_44"}
{"topic_shift": false, "utterance": "No I haven't.", "session_id": "doc2dial_44"}
{"topic_shift": true, "utterance": "When will I get my new card?", "session_id": "doc2dial_44"}
{"topic_shift": false, "utterance": "We will mail your card as soon as your immigration documents have verified and we have all of your information.", "session_id": "doc2dial_44"}
{"topic_shift": true, "utterance": "If I become a permanent resident do I need to reapply?", "session_id": "doc2dial_44"}
{"topic_shift": false, "utterance": "If your immigration status has changed, you will need to notify Social Security so your records can be updated and when necessary, we might issue you a new card.", "session_id": "doc2dial_44"}
{"topic_shift": true, "utterance": "What if I have not been approved to work yet by the Department of Homeland Security?", "session_id": "doc2dial_44"}
{"topic_shift": false, "utterance": "Your name will be changed on our records but we can not issue you a corrected card.", "session_id": "doc2dial_44"}
{"topic_shift": false, "utterance": "If I have changed my name but don't have proof how do I proceed?", "session_id": "doc2dial_44"}
{"topic_shift": false, "utterance": "As long as we can establish your identity in our records, an unexpired identity document in your new name might be accepted.", "session_id": "doc2dial_44"}
{"topic_shift": false, "utterance": "I am looking to make a student loan payment, can you tell me how this works?", "session_id": "doc2dial_3272"}
{"topic_shift": false, "utterance": "It is very easy to make payments at any time, you should contact your federal loan servicer to get this process underway", "session_id": "doc2dial_3272"}
{"topic_shift": true, "utterance": "When making a payment to your student loan, do you know where to send the payment?", "session_id": "doc2dial_3272"}
{"topic_shift": false, "utterance": "No, I'm not aware of this, can you help me?", "session_id": "doc2dial_3272"}
{"topic_shift": true, "utterance": "Is there any incentive for me to make a payment to other loan servicers?", "session_id": "doc2dial_3272"}
{"topic_shift": false, "utterance": "Yes, there is a bonus available if you agree to regular payments", "session_id": "doc2dial_3272"}
{"topic_shift": false, "utterance": "What is this bonus?", "session_id": "doc2dial_3272"}
{"topic_shift": false, "utterance": "When you participate in automatic debit payments, you will get a 0.25% interest rate deduction", "session_id": "doc2dial_3272"}
{"topic_shift": true, "utterance": "Can payments be made to Great Lakes or Nelnet loans at any stage and how do I go about this?", "session_id": "doc2dial_3272"}
{"topic_shift": false, "utterance": "We are currently accepting payments for these loans, more information is available on your account dashboard", "session_id": "doc2dial_3272"}
{"topic_shift": true, "utterance": "Who do I need to contact in relation to making a payment to my student loan?", "session_id": "doc2dial_3272"}
{"topic_shift": false, "utterance": "Your student loan servicer handles all the payment for your loan, if you contact them, they can help you with any aspect of payments you wish to make", "session_id": "doc2dial_3272"}
{"topic_shift": false, "utterance": "Hi there. Went the other day to social security asking for family benefits and they told me to use this chat, can you help me?", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "Are you going to start receiving disability benefits?", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "Yeah, i will.", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "Congrats. If you are going to start receiving benefits, then some members of your family can qualify for benefits based on your record.", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "Could you tell me which members could be eligible, please?", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "Sure. These benefits could be paid to your spouse, divorced spouse or children, regardless their condition.", "session_id": "doc2dial_3514"}
{"topic_shift": true, "utterance": "That's great, thanks. Say, what could happen if my spouse is about to receive a pension for work not covered by social security?", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "If that scenario appears, i'm afraid her benefit on your record may be affected.", "session_id": "doc2dial_3514"}
{"topic_shift": true, "utterance": "Something to think about, huh?. Please, another question. what can you tell me about my children's benefits?", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "You said you already qualified for disability benefits, isn't?", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "Yes, that's what i said.", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "Good. Then your children may also get a qualification to receive benefits on your record. It can go for your biological, adopted or step child. Even a grandchild could qualify.", "session_id": "doc2dial_3514"}
{"topic_shift": true, "utterance": "Oh, that's good to know it. A last question please. I heard that if my spouse gets eligible for benefits on her own,  she could receive a higher amount? Something to do with a mix or something?", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "That's correct. You're talking about the combination of your and her's benefits. That's in the event your benefit on record is higher than her's. Is made to equal the higher amount.", "session_id": "doc2dial_3514"}
{"topic_shift": false, "utterance": "I have questions about applying for health care", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "Okay, we can help you find out how to apply for VA health care benefits as a Veteran or service member", "session_id": "doc2dial_1303"}
{"topic_shift": true, "utterance": "so what will I need to have ready?", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "You should find out if you are eligible for VA health care benefits, and you should have the documents that you will need ready", "session_id": "doc2dial_1303"}
{"topic_shift": true, "utterance": "Do you have info on making some changes to an application?", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "Do you want to update information from an earlier application?", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "Yes, I need to make some changes", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "You will need to fill out a Health Benefits Update Form", "session_id": "doc2dial_1303"}
{"topic_shift": true, "utterance": "I also need to ask about not being able to put my signature on the application and signing differently, can you help?", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "You can sign with an X, but 2 people you know must witness your signature. They\u2019ll also need to sign and print their names on the form.", "session_id": "doc2dial_1303"}
{"topic_shift": true, "utterance": "what form does someone need if they want to apply for extended care services?", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "You will need to Download VA Form 10-10EC", "session_id": "doc2dial_1303"}
{"topic_shift": true, "utterance": "Can someone help me apply?", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "Yes, you can work with a trained professional to get help applying for health care benefits. We can give you more information on getting help to file your claim", "session_id": "doc2dial_1303"}
{"topic_shift": false, "utterance": "Would you ever need to contact a national cemetery directly?", "session_id": "doc2dial_1317"}
{"topic_shift": true, "utterance": "you should contact a national cemetery directly in these cases", "session_id": "doc2dial_1317"}
{"topic_shift": false, "utterance": "you want to know the requirements", "session_id": "doc2dial_1317"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1317"}
{"topic_shift": false, "utterance": "Schedule a burial for an active - duty service membersCancel or reschedule a burialsChange any information you already provided to the scheduling office", "session_id": "doc2dial_1317"}
{"topic_shift": true, "utterance": "Can I get information about the Burial at Sea program?", "session_id": "doc2dial_1317"}
{"topic_shift": false, "utterance": "you have questions about the Burial at Sea program?", "session_id": "doc2dial_1317"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1317"}
{"topic_shift": true, "utterance": "Can I get help paying for burial costs?", "session_id": "doc2dial_1317"}
{"topic_shift": false, "utterance": "If you re the spouse of record the legally recognized spouse or a designated legally chosen family member of a Veteran you may be able to get financial help for burial and funeral costs .Find out how to apply for a Veterans burial allowance", "session_id": "doc2dial_1317"}
{"topic_shift": true, "utterance": "if I don't have a pre-need decision letter", "session_id": "doc2dial_1317"}
{"topic_shift": false, "utterance": "you may want to choose a funeral director to help you plan the burial . Then either you or the funeral director will need to take these 3 steps to schedule the burial .", "session_id": "doc2dial_1317"}
{"topic_shift": false, "utterance": "I'm applying for retirement benefits and want to know how much my wife would get.", "session_id": "doc2dial_3500"}
{"topic_shift": true, "utterance": "I can help you figure this out. Are you looking for the estimated amount that she would receive at full retirement age?", "session_id": "doc2dial_3500"}
{"topic_shift": false, "utterance": "No, she already receives her own benefits.", "session_id": "doc2dial_3500"}
{"topic_shift": false, "utterance": "Okay. Would you like me to help you calculate her benefit?", "session_id": "doc2dial_3500"}
{"topic_shift": false, "utterance": "No, I just found out how to do it online. Just divide the amount and round down to the nearest dollar.", "session_id": "doc2dial_3500"}
{"topic_shift": true, "utterance": "Be advised that this amount would be different if you are affected by the GPO.", "session_id": "doc2dial_3500"}
{"topic_shift": true, "utterance": "Okay. How can I find more information about my benefit amount if I choose to retire before full retirement age?", "session_id": "doc2dial_3500"}
{"topic_shift": false, "utterance": "You can always call our toll free number at 1-800-772-1213 or contact your local Social Security office for more information.", "session_id": "doc2dial_3500"}
{"topic_shift": true, "utterance": "Will they be able to help me calculate my own benefits?", "session_id": "doc2dial_3500"}
{"topic_shift": true, "utterance": "Absolutely. If you do not have access to your spouse's estimate or records, just call our toll free number for help.", "session_id": "doc2dial_3500"}
{"topic_shift": false, "utterance": "Yes. I do not have access to her records and will be needing help.", "session_id": "doc2dial_3500"}
{"topic_shift": false, "utterance": "No problem. Just call our toll free number or contact your local Social Security office for help.", "session_id": "doc2dial_3500"}
{"topic_shift": false, "utterance": "What happens when I retire earlier than 65 years of age?", "session_id": "doc2dial_518"}
{"topic_shift": true, "utterance": "You can retire at any time before the age of 62 and full retirement age.", "session_id": "doc2dial_518"}
{"topic_shift": false, "utterance": "Do you want to start your benefits early at the age of 62?", "session_id": "doc2dial_518"}
{"topic_shift": false, "utterance": "No, I would not like to start benefits early at age 62.", "session_id": "doc2dial_518"}
{"topic_shift": true, "utterance": "What are the pros and cons of taking benefits early?", "session_id": "doc2dial_518"}
{"topic_shift": false, "utterance": "The advantages of taking benefits early are that you collect them for longer period of time.  The disadvantages is your benefits will be reduced.", "session_id": "doc2dial_518"}
{"topic_shift": true, "utterance": "What ages are benefits available?", "session_id": "doc2dial_518"}
{"topic_shift": false, "utterance": "No matter what your full retirement age or normal retirement age is you may start receiving benefits as early as age 62 or as late as age 70.", "session_id": "doc2dial_518"}
{"topic_shift": true, "utterance": "How do I find out what the reduction amount are when taking early retirement benefits?", "session_id": "doc2dial_518"}
{"topic_shift": false, "utterance": "The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $1,000 at full retirement age.  Just select your year of birth to find out how much your benefit would be reduced if you took early retirement.", "session_id": "doc2dial_518"}
{"topic_shift": true, "utterance": "What is full retirement age?", "session_id": "doc2dial_518"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.", "session_id": "doc2dial_518"}
{"topic_shift": false, "utterance": "Who do I make a student loan payment to?", "session_id": "doc2dial_3266"}
{"topic_shift": false, "utterance": "It is very simple, all you have to do is work with your federal loan servicer.", "session_id": "doc2dial_3266"}
{"topic_shift": true, "utterance": "Do you know where to send your student loan payment?", "session_id": "doc2dial_3266"}
{"topic_shift": false, "utterance": "No, I have no idea who to send my student loan payment to.", "session_id": "doc2dial_3266"}
{"topic_shift": true, "utterance": "Where do send my other loan servicer payments ?", "session_id": "doc2dial_3266"}
{"topic_shift": false, "utterance": "You would need to find your loan servicer contact info they sent to you.", "session_id": "doc2dial_3266"}
{"topic_shift": false, "utterance": "Is there any discounts to have automatic debit with Direct Loans?", "session_id": "doc2dial_3266"}
{"topic_shift": false, "utterance": "Yes, you can get a .25% interest rate deduction if you have automatic debit.", "session_id": "doc2dial_3266"}
{"topic_shift": true, "utterance": "Can I make a payment to Great Lakes and Nelnet in one place?", "session_id": "doc2dial_3266"}
{"topic_shift": false, "utterance": "Yes, we are now accepting payments for federally-owned student loans that are being serviced by Great Lakes or Nelnet.", "session_id": "doc2dial_3266"}
{"topic_shift": true, "utterance": "Is there an easy way to not miss a payment?", "session_id": "doc2dial_3266"}
{"topic_shift": false, "utterance": "Yes, you could sign up for automatic debit through your federal loan servicer and never miss a payment.", "session_id": "doc2dial_3266"}
{"topic_shift": false, "utterance": "how do i know my driving record shows my PIRP course completion?", "session_id": "doc2dial_2178"}
{"topic_shift": true, "utterance": "if you need to verify that your course completion is on your dmv record. does this apply to you?", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "you can request a copy of your drivig record", "session_id": "doc2dial_2178"}
{"topic_shift": true, "utterance": "what effect does point reduction have on my license and driving record?", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "the point reduction will not affect that action.", "session_id": "doc2dial_2178"}
{"topic_shift": true, "utterance": "how do i receive the point reduction?", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "the PIRP course sponsor will notify the dmv within 10 weeks after you complete the course", "session_id": "doc2dial_2178"}
{"topic_shift": true, "utterance": "who do i contact?", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "contact the course sponsor", "session_id": "doc2dial_2178"}
{"topic_shift": true, "utterance": "what effect does point reduction have on my license and driving record?", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "point reduction applies only to points assessed for violations", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "does it effect points for earlier violations?", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "No. it can not be used as credit against  future violations or points.", "session_id": "doc2dial_2178"}
{"topic_shift": false, "utterance": "I want help with PTSD matters", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "Posttraumatic stress can happen after someone goes through a traumatic event such as combat , an assault , or a disaster . Most people have some stress reactions following trauma , but if the reactions don't go away over time or they disrupt your life you may have posttraumatic stress disorder.", "session_id": "doc2dial_1471"}
{"topic_shift": true, "utterance": "how can you help me with information?", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "We have made great progress in treating PTSD and have brought more mental health providers to VA medical centers to help give the best care to Veterans with PTSD\u00a0 You can learn about our PTSD programs", "session_id": "doc2dial_1471"}
{"topic_shift": true, "utterance": "what kind of disability benefits can I get?", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "You can get health care, compensation payments and treatment for PTSD", "session_id": "doc2dial_1471"}
{"topic_shift": true, "utterance": "and I can get this from the VA?", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event or your experience with the stressor is related to the PTSD symptoms and you meet certain requirements", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "can you go through the requirements with me?", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "okay, do you have a stressor that happened during your service?", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "no it didn't", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "In that case you do not meet all the requirements to get disability benefits", "session_id": "doc2dial_1471"}
{"topic_shift": false, "utterance": "please, give me information about benefits planning for widows.", "session_id": "doc2dial_50"}
{"topic_shift": true, "utterance": "there're around five million widows and widowers getting monthly Social Security benefits based on their deceased spouse earnings record.", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "are the benefits really helpful?", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "and, how soon could my widow receive start receiving the benefits?", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "Particularly for aged women, the benefits help them keep out of poverty.", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "In regards to your second question, it depends. Do you want to know about if she does not remarries?", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "not really.", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "and at any age?", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "yes, tell me about that.", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "or first tell me about the benefits at old ages.", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "ok. For your widow, the benefit could start as soon as she turns 60, getting reduced benefits, or full benefits at the full retirement age. If your widow is disabled she could start getting the benefits at age 50 if her disability started before your death or up to seven years after.", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "and what if my widow qualifies for her own retirement benefits?", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "in that case, she could switch to their own retirement benefits when turning 62 years old.", "session_id": "doc2dial_50"}
{"topic_shift": true, "utterance": "and if she remarries before turning 60?", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "if she's not disabled by the time she remarries then she would not qualify to receive the benefits while she's still married.", "session_id": "doc2dial_50"}
{"topic_shift": false, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID", "session_id": "doc2dial_3931"}
{"topic_shift": true, "utterance": "I need information from Proof of Supplemental Security Income", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "you receive SSI?", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "you must bring one of the documents listed below to the DMV. The document must be the original, not photocopy.", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "If i want to exchange in an office and keep i Standard document type", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "you must follow some steps", "session_id": "doc2dial_3931"}
{"topic_shift": true, "utterance": "What is the guide that I must complete", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "Complete this guide to make sure you have the proofs of identification you need before you come to DMV . Select the \" Replace, Renew , or Change my existing NY State License / ID to REAL ID or Enhanced \" option.", "session_id": "doc2dial_3931"}
{"topic_shift": true, "utterance": "How is the process by mail?", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "it will not be accepted as proof of identification to board a domestic flight after October 1 , 2020 unless you have a Passport . We recommend you come to the DMV to upgrade to an Enhanced or REAL ID Follow the instructions above for exchanging at an office", "session_id": "doc2dial_3931"}
{"topic_shift": false, "utterance": "What does consolidating your federal education help with and not help with?", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "It is best to learn about consolidation so you can learn about the pros and cons and decide if Direct Consolidation Loan is best for you.", "session_id": "doc2dial_4086"}
{"topic_shift": true, "utterance": "When am I able to consolidate my loans?", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "After you graduate, leave school, or drop below half-time enrollment is when you are eligible for consolidation.", "session_id": "doc2dial_4086"}
{"topic_shift": true, "utterance": "What if I have federal student loans that are with different loan servicers?", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "Actually, consolidation would be simplifying loan repayment by giving you a single loan with just one monthly bill.", "session_id": "doc2dial_4086"}
{"topic_shift": true, "utterance": "What if I am being contacted by private companies that offer help applying for a Direct Consolidation Loan for a fee?", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "Those companies have no affiliation with the US Department of Education loan servicers and there is no reason to pay anyone for assistance.", "session_id": "doc2dial_4086"}
{"topic_shift": true, "utterance": "Could I apply for a Direct Consolidation Loan online?", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "Yes, you can complete and submit an application for Direct Consolidation online or if need be you can download and print a paper application for submission by mail.", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "Did you submit your application electronically or by mail yet?", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "Yes, I have submitted the application electronically.", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "The consolidation servicer will complete the actions required to consolidate your loans and they will also be your point of contact for any questions.", "session_id": "doc2dial_4086"}
{"topic_shift": false, "utterance": "Hey there, I would like to know more about your disability ratings.", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "Of course. On our website you can learn about VA disability ratings and how we assign your rating.", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "Do you have more than one service-connected condition?", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "No, I don't. And that is not the reason why I wanted to know about the disability ratings.", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "But like you said before, you can tell me more about disability ratings, right?", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "Of course. I can tell you more about VA disability ratings and how we assign your rating.", "session_id": "doc2dial_929"}
{"topic_shift": true, "utterance": "Would you like to know how we assign VA disability ratings then?", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "No, not about the ratings themself.", "session_id": "doc2dial_929"}
{"topic_shift": true, "utterance": "I understand. Would you like to know how we determine the VA disability ratings then?", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "Yes. As a matter of fact, I do.", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "May I ask if you have more than one disability then?", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "No, I don't have more than one disability.", "session_id": "doc2dial_929"}
{"topic_shift": false, "utterance": "my address doesn't fit on the registration page for out of state snowmobiles so I can't continue", "session_id": "doc2dial_2391"}
{"topic_shift": true, "utterance": "The system only allows for 20 characters for the street address", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "Is the street address or city name is too long to fit in the field ?", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "yes the address is", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "You can follow our guidelines in the order I give to you until the information fits. Start by using numbers instead of words for the house number.", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "can I abbreviate?", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "If the street name is a word which has an accepted abbreviation use that abbreviation.  You can also abbreviate the street type or just leave it out.", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "like what is an accepted abbreviation?", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "The name of a state for example", "session_id": "doc2dial_2391"}
{"topic_shift": true, "utterance": "will do that, also why is my name shortened on my registration?", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "Due to limited space in the DMV registration system, your name may be shortened to fit on the document. The document is valid with the shorter name.", "session_id": "doc2dial_2391"}
{"topic_shift": true, "utterance": "is there a list of what I will need to register my snowmobile?", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "Yes, I can give you a link that will help you out", "session_id": "doc2dial_2391"}
{"topic_shift": false, "utterance": "I've spent some time in a hospital and would like to know more about the increased disability rating.", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "Did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service called a service-connected disability?", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "No, I didn't.", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "Did you?", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "Wait, yes. I meant yes.", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "In that case you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital.", "session_id": "doc2dial_1698"}
{"topic_shift": true, "utterance": "I'd appreciate that. So can I get disability benefits from VA?", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "Yes, you may be able to get disability benefits if you fulfill the requirements.", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "What are the requirements?", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "Have you spent more than 21 days in a VA hospital or other approved hospital for a service-connected disability?", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "Yes, I did.", "session_id": "doc2dial_1698"}
{"topic_shift": true, "utterance": "One quick question, can you tell me who is covered?", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "Veterans are covered by us.", "session_id": "doc2dial_1698"}
{"topic_shift": false, "utterance": "Morning, I would like to have some information regarding my taxes and fees. I got a car today, do I have to pay an use tax or fees?.", "session_id": "doc2dial_1840"}
{"topic_shift": true, "utterance": "If you are a resident of New York, you MUST pay a vehicle use tax when you register your car.", "session_id": "doc2dial_1840"}
{"topic_shift": true, "utterance": "I'm in a county outside of NY, could you tell me the use tax and fee that I have to pay?", "session_id": "doc2dial_1840"}
{"topic_shift": false, "utterance": "To determine the use tax you should be paying in counties outside of NY state please use this chart: www.chartfortaxesoutsidenewyorkstate.com, find your location in the chart and then add 3.25% to the fee listed in the chart.", "session_id": "doc2dial_1840"}
{"topic_shift": false, "utterance": "Ok, I have the chart. But I don't know understand it. Could you help me out with that?", "session_id": "doc2dial_1840"}
{"topic_shift": false, "utterance": "The chart shows you a list of counties: find the one you are living in and see the amount of the use tax.You also have one chart for the registration fee depending on how much your vehicle weights.", "session_id": "doc2dial_1840"}
{"topic_shift": true, "utterance": "I have some questions regarding those taxes, with whom should I talk?", "session_id": "doc2dial_1840"}
{"topic_shift": false, "utterance": "You can ask the city or county where you reside. They will help you.", "session_id": "doc2dial_1840"}
{"topic_shift": false, "utterance": "Ok, because it seems that I am exempt from the vehicle use tax in my county.", "session_id": "doc2dial_1840"}
{"topic_shift": false, "utterance": "If you are exempt from the vehicle use tax, please complete the form UT-11C.", "session_id": "doc2dial_1840"}
{"topic_shift": false, "utterance": "How can I get a refund?", "session_id": "doc2dial_1854"}
{"topic_shift": true, "utterance": "Do you want a refund after surrendering your plates?", "session_id": "doc2dial_1854"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1854"}
{"topic_shift": false, "utterance": "See registrations refunds for surrendered plates for more information", "session_id": "doc2dial_1854"}
{"topic_shift": true, "utterance": "Do I need to surrender motorcycle plates?", "session_id": "doc2dial_1854"}
{"topic_shift": false, "utterance": "It s not necessary to surrender motorcycle plates but your motorcycle must be insured if you ride it", "session_id": "doc2dial_1854"}
{"topic_shift": true, "utterance": "When do I need to give up my plates?", "session_id": "doc2dial_1854"}
{"topic_shift": false, "utterance": "Before you end the vehicle 's liability insurance coverage", "session_id": "doc2dial_1854"}
{"topic_shift": true, "utterance": "Can I surrender my plates temporarily?", "session_id": "doc2dial_1854"}
{"topic_shift": false, "utterance": "Yes, see special procedures to surrender plates for a season temporary surrender of plates", "session_id": "doc2dial_1854"}
{"topic_shift": true, "utterance": "What happens if my plates are missing?", "session_id": "doc2dial_1854"}
{"topic_shift": true, "utterance": "Have they been lost or stolen?", "session_id": "doc2dial_1854"}
{"topic_shift": false, "utterance": "Yes stolen", "session_id": "doc2dial_1854"}
{"topic_shift": false, "utterance": "Then you need to report plates that are lost , stolen or destroyed and surrender the registration. In these cases the DMV can issue you a new registration and plates", "session_id": "doc2dial_1854"}
{"topic_shift": false, "utterance": "Hi, can you tell me what is a coupon ID number for the Snowmobile Club of the New York State Snowmobile Association (NYSSA)?", "session_id": "doc2dial_2385"}
{"topic_shift": true, "utterance": "Are you a member of a NYSSA snowmobile club?", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "Do you have current proof from NYSSA?", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "If you have current proof from NYSSA, enter the proof ID number in the box provided.", "session_id": "doc2dial_2385"}
{"topic_shift": true, "utterance": "the name of my street is too long and I cannot put it in the field, what guideline should I take in that case?", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "if the street name is a word that has an accepted abbreviation, use that abbreviation", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "And what do I do if I don't know any abbreviation for that street?", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "in that case omit the street type", "session_id": "doc2dial_2385"}
{"topic_shift": true, "utterance": "What if someone doesn't have current proof?", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "in that case omit the voucher identification number section.", "session_id": "doc2dial_2385"}
{"topic_shift": true, "utterance": "What is the topic about?", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "about the registry", "session_id": "doc2dial_2385"}
{"topic_shift": false, "utterance": "How to Exchange a New York State Driver's License for a Non-Driver Identification Card", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID", "session_id": "doc2dial_3925"}
{"topic_shift": true, "utterance": "how is the process by mail", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "Do you want to know important information?", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "have to meet the standards", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_3925"}
{"topic_shift": true, "utterance": "what the rate?", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "Learn more about Standard , REAL ID and Enhanced documents", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "ok i need more information", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "REAL ID and Enhanced documents", "session_id": "doc2dial_3925"}
{"topic_shift": true, "utterance": "If I want to exchange in an office and keep my standard document type", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "you must follow some steps", "session_id": "doc2dial_3925"}
{"topic_shift": false, "utterance": "Hello, can you tell me what requirements are asked to qualify for federal student aid?", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "Above all it is of great importance to review the basic eligibility criteria.", "session_id": "doc2dial_4092"}
{"topic_shift": true, "utterance": "What if you are not a US citizen or an eligible non-citizen?", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "It is important that you comply with what you just mentioned to opt for the aid plan.", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "Can you advise me regarding the Basic Eligibility Criteria?", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "There are several criteria that you must meet to apply for student aid.", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "What requirements do they ask for the male case?", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "ages are between 18 and 25 in addition to being enrolled or accepted to enroll as a regular student.", "session_id": "doc2dial_4092"}
{"topic_shift": true, "utterance": "Do you have to prove you are qualified for university studies?", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "Of course you have to demotivate to be qualified, normally you must pass an approved ability test.", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "What if you don't have a diploma or GED?", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "You must be enrolled in a university or vocational school to qualify for assistance.", "session_id": "doc2dial_4092"}
{"topic_shift": true, "utterance": "What is the selective service?", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "It is important for men to be registered with the Selective Service to receive federal student aid.", "session_id": "doc2dial_4092"}
{"topic_shift": false, "utterance": "I wanted to know what happens if my military records were damaged during that fire you had", "session_id": "doc2dial_915"}
{"topic_shift": true, "utterance": "Did you want to know how the VA reconstructs your records?", "session_id": "doc2dial_915"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_915"}
{"topic_shift": true, "utterance": "Do you need to get a copy of your records?", "session_id": "doc2dial_915"}
{"topic_shift": false, "utterance": "yes, I need them", "session_id": "doc2dial_915"}
{"topic_shift": false, "utterance": "Are you filing a VA disability compensation claim?", "session_id": "doc2dial_915"}
{"topic_shift": false, "utterance": "no I'm not", "session_id": "doc2dial_915"}
{"topic_shift": true, "utterance": "so how do you get them together if I need them but they were burned?", "session_id": "doc2dial_915"}
{"topic_shift": false, "utterance": "We submit a specific request to the NPRC for any additional service records they may have . With the information we provide, the NPRC searches for documents that may help to reconstruct your records. They may also reach out to other government agencies to put your records together.", "session_id": "doc2dial_915"}
{"topic_shift": true, "utterance": "so how do I get this all started so I can get my records?", "session_id": "doc2dial_915"}
{"topic_shift": false, "utterance": "I can go through the steps with you so you can get the records you need", "session_id": "doc2dial_915"}
{"topic_shift": false, "utterance": "Hello. I am trying to get help to prevent my mortgage from foreclosing.", "session_id": "doc2dial_901"}
{"topic_shift": false, "utterance": "Are you current with your payments?", "session_id": "doc2dial_901"}
{"topic_shift": false, "utterance": "No. I have fallen on hard times.", "session_id": "doc2dial_901"}
{"topic_shift": true, "utterance": "Are you able to help even though I have missed a payment or two?", "session_id": "doc2dial_901"}
{"topic_shift": false, "utterance": "We can try to help. We have a plan to help you get back on your feet.", "session_id": "doc2dial_901"}
{"topic_shift": true, "utterance": "Do you have people who can help prevent them from taking my house?", "session_id": "doc2dial_901"}
{"topic_shift": false, "utterance": "We have some agents that specialize in helping.", "session_id": "doc2dial_901"}
{"topic_shift": true, "utterance": "How do I cover old payments when I also have current bills to pay?", "session_id": "doc2dial_901"}
{"topic_shift": false, "utterance": "We have a plan that can help you stay on top of your current payments while also addressing missed payments.", "session_id": "doc2dial_901"}
{"topic_shift": false, "utterance": "Someone mentioned a short sale. What is that?", "session_id": "doc2dial_901"}
{"topic_shift": false, "utterance": "That's when your house doesn't fully cover how much you owe.", "session_id": "doc2dial_901"}
{"topic_shift": false, "utterance": "I want to know how the refunds are determined and the period in which I should surrender my plates.", "session_id": "doc2dial_1868"}
{"topic_shift": true, "utterance": "I can give you an example of how a refund is determined.", "session_id": "doc2dial_1868"}
{"topic_shift": true, "utterance": "Can I get a refund for the first year of my registration after receiving a refund for the second year?", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "Yes, but only if you have the unused registration sticker and stub. If so, then you are eligible for the refund of the first year of the registration. You have a maximum of 60 days after the date the registration was made to apply for a refund for the first year of the registration fee.", "session_id": "doc2dial_1868"}
{"topic_shift": true, "utterance": "In case the registrant passed away, can I get a refund?", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "Yes. The refund will be issued to the name of the state. You need to surrender the vehicle plates at DMV office and request a transfer receipt, not a refund receipt.", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "My registration sticker was attached to the windshield.", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "In that case, you can not remove the sticker and can't apply for a refund.", "session_id": "doc2dial_1868"}
{"topic_shift": true, "utterance": "How can I know if I'm eligible for a refund?", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "After confirming your eligibility, the DMV will issue a receipt that displays \"two year refund\"", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "So there's nothing I can do if the sticker was attached to the windshield?", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "You can't apply for a full refund if you attached the sticker, you can't remove it.", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "What is needed in order to apply for a full 2-year refund?", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "The full 2-year refund can only be applied if the registration was never used and it's been no more than 60 days since the date the registration was issued. A processing fee of 1$ is deducted from the refund amount.", "session_id": "doc2dial_1868"}
{"topic_shift": false, "utterance": "Hello there. I have a driver license from another country and a learner permit in NY. I wanted to know if I'm allowed to drive in NY, among other questions.", "session_id": "doc2dial_3919"}
{"topic_shift": true, "utterance": "Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "Is your driver license printed in any language except English?", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "Yes, it is printed in German.", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "Then you must bring an International Driving Permit or a certified translation of your driver license to the road test. The translation must be certified by a consulate, the US Department of State, or another official agency.", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "This might be tricky, because my international drivers license is about to expire. What if I have a learner permit from NY and I don't have a valid foreign driver license?", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "The NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "session_id": "doc2dial_3919"}
{"topic_shift": true, "utterance": "And what should I do if my visitor status has been extended?", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "In that case  you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "session_id": "doc2dial_3919"}
{"topic_shift": true, "utterance": "Will do. But let me clear one thing up: so, as long as my foreign drivers license isn't expired I can use it to drive in NY?", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "Correct. Your valid foreign driver license allows you to drive without a supervising driver.", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "And if my license is no longer valid and I only have a learner permit, I can't drive without restrictions anymore?", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "Exactly. NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "session_id": "doc2dial_3919"}
{"topic_shift": true, "utterance": "What a bummer, but no can do. So what if my visitor status is about to get extended?", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "Then you must bring a completed application for permit and a driver license to a DMV office.", "session_id": "doc2dial_3919"}
{"topic_shift": false, "utterance": "Hi, I need help with my payment plan. How do I decide which income-based payment plan to choose?", "session_id": "doc2dial_4045"}
{"topic_shift": true, "utterance": "ok but decided that an income based payment plan is what you want?", "session_id": "doc2dial_4045"}
{"topic_shift": false, "utterance": "no well I'm not sure", "session_id": "doc2dial_4045"}
{"topic_shift": true, "utterance": "What would be an income based contingent plan?", "session_id": "doc2dial_4045"}
{"topic_shift": false, "utterance": "under these conditions it would be: Income - Contingent repayment plan ICR Plan", "session_id": "doc2dial_4045"}
{"topic_shift": true, "utterance": "what they are and what they consist of REPAYE and ICR Plans", "session_id": "doc2dial_4045"}
{"topic_shift": false, "utterance": "well these plans consist that the payment is always based on your income and the size of your family, regardless of any change in your income. This means that if your income increases over time, in some cases your payment may be more than the amount you would have to pay under the Standard 10-Year Payment Plan.", "session_id": "doc2dial_4045"}
{"topic_shift": true, "utterance": "I understand and how my AGI is used", "session_id": "doc2dial_4045"}
{"topic_shift": false, "utterance": "Did you file a federal tax return in the last two years?", "session_id": "doc2dial_4045"}
{"topic_shift": false, "utterance": "no i haven't", "session_id": "doc2dial_4045"}
{"topic_shift": false, "utterance": "in this case it cannot be your adjusted adjusted gross income or alternative documentation of income.", "session_id": "doc2dial_4045"}
{"topic_shift": false, "utterance": "as I request at the DMV office if I also want to change to an enhanced or REAL ID", "session_id": "doc2dial_2434"}
{"topic_shift": true, "utterance": "If you have a Standard license and want to change to a REAL ID or Enhanced while adding your veteran status", "session_id": "doc2dial_2434"}
{"topic_shift": false, "utterance": "what else do i need to do?", "session_id": "doc2dial_2434"}
{"topic_shift": true, "utterance": "how can i use the mail", "session_id": "doc2dial_2434"}
{"topic_shift": false, "utterance": "Sends a completed Application for Permit, Driver License or Non - Driver ID Card pdf MV-44", "session_id": "doc2dial_2434"}
{"topic_shift": false, "utterance": "If you requested that the veteran indicator be added to your non-driver license, permit, or identification and you were charged a document fee", "session_id": "doc2dial_2434"}
{"topic_shift": false, "utterance": "you are entitled to a refund for the fee", "session_id": "doc2dial_2434"}
{"topic_shift": true, "utterance": "if I am a qualified US military veteran who was honorably discharged I can get", "session_id": "doc2dial_2434"}
{"topic_shift": false, "utterance": "you can have the word \" Veteran \" printed on the upper left hand of your photo document . There is no additional fee for the veteran status designation on your document, but all regular transaction fees will apply", "session_id": "doc2dial_2434"}
{"topic_shift": true, "utterance": "if i need a refund", "session_id": "doc2dial_2434"}
{"topic_shift": false, "utterance": "A law has been enacted that permits us to refund a fee paid by a veteran in order to place a veteran indicator on their DMV document . You do n't need to request a refund or visit a DMV office .", "session_id": "doc2dial_2434"}
{"topic_shift": true, "utterance": "what are the crosses to demonstrate an honorable discharge", "session_id": "doc2dial_2434"}
{"topic_shift": false, "utterance": "U.S. Border Crossing from Canada , Mexico and some Caribbean countries", "session_id": "doc2dial_2434"}
{"topic_shift": false, "utterance": "Is there a minimum amount of proven supervised practice driving that I must have before I can take the raod test?", "session_id": "doc2dial_1883"}
{"topic_shift": true, "utterance": "What age are you? The reason I ask is because there are different rules that relate to applicants that are aged under 18 and those that are aged over 18", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "I am under 18", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "As you are under 18 years of age, you must have a minimum of 50 hours supervised driving practice before you are eligible to take the road test", "session_id": "doc2dial_1883"}
{"topic_shift": true, "utterance": "What happens if I lose my Certificate of Supervised Driving before taking the road test?", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "If you have lost your Certificate of Supervised Driving, you should contact the office that issued this certificate to you, who will be able to replace it for you", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "What should I do in the event of stoplines or crosswalks being present during my road test?", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "In this case, you must come to a full stop before crossing them", "session_id": "doc2dial_1883"}
{"topic_shift": true, "utterance": "How long exactly is my Pre-licensing Course Certificate valid for?", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "Your Pre-licensing course Certificate is valid for one year from the date of issue, and in the case of a Student Certificate of Completion, this is valid for two years", "session_id": "doc2dial_1883"}
{"topic_shift": true, "utterance": "What things should I know in relation to travelling speed of my vehicle and the correct distances that should be kept between myself and other vehicles during the road test", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "Applicants should abide by the relevant speed limits, being mindful of the weather conditions/road conditions/visibility and traffic conditions that are prevalent. An adequate space \"cushion\" should be kept between yourself and any traffic in front of you. The \"two second rule\" that is described in the Driver's Manual should be referred to and used", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "What should I do if my view is obscured after stopping at a crosswalk during the road test?", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "If your view is obstructed while stopped at a crosswalk, you should move until your view is not obscured and if necessary, you should stop again", "session_id": "doc2dial_1883"}
{"topic_shift": false, "utterance": "I need standard driving record info", "session_id": "doc2dial_2352"}
{"topic_shift": true, "utterance": "Do you need to know what a Standard driving record has in it?", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "Standard driver records contain information related to your record for the past few years.", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "is there anyway to get records that go beyond a few years?", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "A lifetime driving record has all the information that the DMV has on you", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "what are the differences if we get it online or by mail?", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "There are no differences between a driving record you order online or by mail.  They are all certified DMV records. They all include a certification statement and the signature of the Commissioner of Motor Vehicles, as well as the same security watermark.", "session_id": "doc2dial_2352"}
{"topic_shift": true, "utterance": "no that is not what I meant. can I ask something else, can you tell me about getting a MyDMV account?", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "If you are renewing by mail then you have to wait for it to arrive before you can create a MyDMV account", "session_id": "doc2dial_2352"}
{"topic_shift": true, "utterance": "can I just go in to the DMV and get my lifetime abstracts there?", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "You can get your standard driving record at the DMV but you can not get CDL or Lifetime abstracts there", "session_id": "doc2dial_2352"}
{"topic_shift": false, "utterance": "I want to contest a decision you made and need to know what to consider.", "session_id": "doc2dial_732"}
{"topic_shift": true, "utterance": "Do you disagree with the decision we made about your income-related monthly adjustment amounts?", "session_id": "doc2dial_732"}
{"topic_shift": false, "utterance": "No, it's about another issue.", "session_id": "doc2dial_732"}
{"topic_shift": true, "utterance": "Look, can you just give me a link or something to more information?", "session_id": "doc2dial_732"}
{"topic_shift": false, "utterance": "Of course. Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?", "session_id": "doc2dial_732"}
{"topic_shift": false, "utterance": "No, nothing of that!", "session_id": "doc2dial_732"}
{"topic_shift": true, "utterance": "Let me be more direct: what adjustments need to be done to my premium?", "session_id": "doc2dial_732"}
{"topic_shift": false, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.", "session_id": "doc2dial_732"}
{"topic_shift": true, "utterance": "Finally we are making some progress. And what if I filed federal income tax return for the year in question?", "session_id": "doc2dial_732"}
{"topic_shift": false, "utterance": "In that case you need to show us your signed copy of the return. Use Form Medicare Income - Related Monthly Adjustment Amount Life - Changing Event to report a major life - changing event.", "session_id": "doc2dial_732"}
{"topic_shift": false, "utterance": "I'm here for registration renewal", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "Okay, you need to renew your registration before it expires. Your new registration documents will arrive in the mail in about 10 days. Renewing early will not change the new expiration date for your new registration", "session_id": "doc2dial_2346"}
{"topic_shift": true, "utterance": "can I do it online?", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "Some registrations are not eligible. Don't renew online if you are eligible for a 'no fee' renewal. The fee is on your renewal notice , and displayed on your computer screen when you renew online.", "session_id": "doc2dial_2346"}
{"topic_shift": true, "utterance": "can I get my new last name on the registration online?", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "You can not change your name during the online transaction. You can still renew online but the new document will display your previous name.", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "Are you eligible for a 'no fee' registration?", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "Okay, you will need to renew at an office, and you will need to bring documentation to prove you are eligible for exempt status.  You can also use this visit to make the name change you wanted.", "session_id": "doc2dial_2346"}
{"topic_shift": true, "utterance": "will you guys get me my stuff if I've had an address change and let the postal office know?", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "We will try but there is no guarantee that the USPS will forward all DMV documents to your new address", "session_id": "doc2dial_2346"}
{"topic_shift": true, "utterance": "what will I need besides my personal info when I renew the registration online?", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "You will need your registration plate number and your registration class.", "session_id": "doc2dial_2346"}
{"topic_shift": false, "utterance": "I need the counseling for a loan", "session_id": "doc2dial_3058"}
{"topic_shift": true, "utterance": "Would you like to know more about Entrance Counseling?", "session_id": "doc2dial_3058"}
{"topic_shift": false, "utterance": "not really, I'll just do it", "session_id": "doc2dial_3058"}
{"topic_shift": true, "utterance": "Would you like to know who needs to complete this, just to make sure you need it?", "session_id": "doc2dial_3058"}
{"topic_shift": false, "utterance": "no I know I need to do it", "session_id": "doc2dial_3058"}
{"topic_shift": true, "utterance": "Would you like to know how long it will take so you don't get any surprises?", "session_id": "doc2dial_3058"}
{"topic_shift": false, "utterance": "not really, I'll just do it when I have a lot of free time", "session_id": "doc2dial_3058"}
{"topic_shift": true, "utterance": "Would you like to know what you will need to have to get started?", "session_id": "doc2dial_3058"}
{"topic_shift": false, "utterance": "tell me what I need", "session_id": "doc2dial_3058"}
{"topic_shift": false, "utterance": "You will need your FSA ID and the name of your school.", "session_id": "doc2dial_3058"}
{"topic_shift": true, "utterance": "and where do I go once I'm ready to do this?", "session_id": "doc2dial_3058"}
{"topic_shift": false, "utterance": "I will give you the link where you can Log In and Complete Entrance Counseling", "session_id": "doc2dial_3058"}
{"topic_shift": false, "utterance": "Yes I would like to learn more about Medicare Premiums.", "session_id": "doc2dial_726"}
{"topic_shift": true, "utterance": "Are you wanting to apply for Medicare Part A or B?", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "Yes Medicare Part A.", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "In that case please visit our webpage Medicare Resources.", "session_id": "doc2dial_726"}
{"topic_shift": true, "utterance": "How much must one earn to pay a regular premium?", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "If your income is below the limits described above, the law about paying higher premiums does not apply to you.", "session_id": "doc2dial_726"}
{"topic_shift": true, "utterance": "What does SHIP stand for and where can I find that info as pertaining to me?", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "SHIP stands for State Health Insurance Counseling and Assistance Program. You can find your local SHIP contact information in the back of your Medicare & You 2020 Handbook online or you can request it when you call.", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "I think I would like to apply for prescription drug coverage, how is that done?", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "Please visit the Medicare website or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "Do the SHIP people have answers for me?", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "Yes your State Health Insurance Counselling and Assistance Program SHIP also can help answer your Medicare questions.", "session_id": "doc2dial_726"}
{"topic_shift": false, "utterance": "What resources do I count with?", "session_id": "doc2dial_1897"}
{"topic_shift": true, "utterance": "Some of the resources available to you are: Business regulated by the DMV (inspection stations, transporters, repair shops, etc), be able to determine if a car was flooded or stolen, to know if a family member died.", "session_id": "doc2dial_1897"}
{"topic_shift": false, "utterance": "What if I fail to answer a parking ticket?", "session_id": "doc2dial_1897"}
{"topic_shift": false, "utterance": "In cases like that, the locality can inform the DMV and this can prevent the renewal of your vehicle's certification and even suspend your vehicle registration.", "session_id": "doc2dial_1897"}
{"topic_shift": true, "utterance": "Tell me some transactions I can do online.", "session_id": "doc2dial_1897"}
{"topic_shift": false, "utterance": "Some of the transactions available online are: Change your address, change the name or other information, check the status of your registration, etc.", "session_id": "doc2dial_1897"}
{"topic_shift": true, "utterance": "Ok, what other resource is available for me?", "session_id": "doc2dial_1897"}
{"topic_shift": false, "utterance": "Apart from business regulated by DMV, determine if a vehicle was stolen or flooded and know the death of a family member, you can also get tips for buying a vehicle.", "session_id": "doc2dial_1897"}
{"topic_shift": true, "utterance": "What other information can I get?", "session_id": "doc2dial_1897"}
{"topic_shift": false, "utterance": "You can know about abandoned and unclaimed vehicles, apply for Clean Pass that can't be registered in New York, etc.", "session_id": "doc2dial_1897"}
{"topic_shift": false, "utterance": "can you give me details of VA pension benefits", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "VA pension benefits are available to some wartime Veterans and their survivors see if you 're eligible to apply", "session_id": "doc2dial_1129"}
{"topic_shift": true, "utterance": "Do you want to know the details of this page?", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "On this page Get VA pension benefitssManage your pension benefitssMore information and resources", "session_id": "doc2dial_1129"}
{"topic_shift": true, "utterance": "give me information on this point \"Manage your pension benefits\"", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "Check your VA claim or appeal statusCheck the status of an open claim for VA disability compensation or pension benefits", "session_id": "doc2dial_1129"}
{"topic_shift": true, "utterance": "give me information on this point \"Get VA pension benefits\"", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "Eligibility for Veterans PensionSee if you qualify for VA pension benefits as a Veteran", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "I need more details", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "VA Survivors PensionFind out if you re eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service", "session_id": "doc2dial_1129"}
{"topic_shift": true, "utterance": "give me information on this point \"Other VA benefits and services\"", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "VA health careFind out how to apply for and manage your VA health care benefits", "session_id": "doc2dial_1129"}
{"topic_shift": true, "utterance": "As a solitary veteran's pension", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "How to apply for a VA pension as a VeteranFind out how to prepare and apply for a VA Veterans Pension", "session_id": "doc2dial_1129"}
{"topic_shift": false, "utterance": "I am looking for more information on entrance counseling , can you give me some?", "session_id": "doc2dial_4051"}
{"topic_shift": true, "utterance": "Are you familiar with the term itself?", "session_id": "doc2dial_4051"}
{"topic_shift": false, "utterance": "No, not really, can you help me?", "session_id": "doc2dial_4051"}
{"topic_shift": true, "utterance": "Do you know what group of people are suited to entrance counseling?", "session_id": "doc2dial_4051"}
{"topic_shift": false, "utterance": "No, I really don't know who it is suited to", "session_id": "doc2dial_4051"}
{"topic_shift": true, "utterance": "Do you know how long the entrance couseling takes?", "session_id": "doc2dial_4051"}
{"topic_shift": false, "utterance": "Yes, this I do know", "session_id": "doc2dial_4051"}
{"topic_shift": false, "utterance": "Well, just to let you know, the entire counseling process must be completed in a single session. Most people complete it in 20-30 minutes", "session_id": "doc2dial_4051"}
{"topic_shift": true, "utterance": "What do I need to partake in entrance counseling?", "session_id": "doc2dial_4051"}
{"topic_shift": false, "utterance": "All information is contained within the counseling section on the website", "session_id": "doc2dial_4051"}
{"topic_shift": true, "utterance": "Dies every school offer entrance counseling?", "session_id": "doc2dial_4051"}
{"topic_shift": false, "utterance": "Each school may have their own alternate entrance counseling requirements. Your school finance aid office will be able to tell you this or you can check out that the counseling available on this websitr satisfies your school's requirements", "session_id": "doc2dial_4051"}
{"topic_shift": false, "utterance": "What do I need to bring to the NY State DMV office to show as proof of my lifetime sporting/recreational license, privilege or certification?", "session_id": "doc2dial_2420"}
{"topic_shift": true, "utterance": "Bring to the NY State DMV office the original sporting license , privilege or certification document that you were issued by NY State Office of Parks , Recreation and Historic Preservation or NY State Department of Environmental Conservation and a completed Application for Permit , Driver License or Non - Driver ID Card pd", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "you would like to add the icon for the Lifetime Sportsman License to your NY State DMV issued photo document?", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "bring your Lifetime Sportsman license issued by DEC", "session_id": "doc2dial_2420"}
{"topic_shift": true, "utterance": "What if I don t receive my new photo document with the icons?", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "If it has been more than 2 weeks since you requested your photo document with DEC or Parks", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "For Boating Safety Certificate and Empire Passport holders?", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "contact Parks via their website : www.parks.ny.gov", "session_id": "doc2dial_2420"}
{"topic_shift": true, "utterance": "Is there an additional fee to have icons added to my DMV photo document?", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "you will be required to pay the amendment fee as required by the Vehicle and Traffic Law $ 12.50 for driver licenses / permits and $ 5.00 for non - driver identification cards", "session_id": "doc2dial_2420"}
{"topic_shift": true, "utterance": "If you want to add the Boating Safety Certificate icon", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "bring your Boating Safety Certificate issued by NY State OPRHP , the United States Coast Guard , the Power Squadron or the United States Sailing Association", "session_id": "doc2dial_2420"}
{"topic_shift": false, "utterance": "I served in the Army and I want to find out about compensation for having been in contact with dangerous chemicals", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "We can help you find out if you can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.", "session_id": "doc2dial_1101"}
{"topic_shift": true, "utterance": "Are you interested in medical care for volunteers involved in chemical and biological testing?", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "yes I am I want to see if I can get benefits", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "Did you volunteer for medical research for the U.S. biological and chemical programs between 1942 and 1975?", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "no, but I have another question", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "where can I go for more info?", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "You can visit the U.S. Army web page or Call 800-984-8523", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "how do you get help if you were involved in the chemical programs?", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by participation", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "and does the care include agent orange contact during Vietnam?", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "Yes, if you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange and you may be eligible for medical care", "session_id": "doc2dial_1101"}
{"topic_shift": false, "utterance": "Hi, I have a number of student loans and am wondering if I consolidated them into one loan if that would benefit me.", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "Consolidated your federal education loans may simplify your payments but it can also result in the loss of some benefits. Before consolidating your loans you should weight the pros and cons of doing so and decide whether a Direct Consolidation Loan is right for you.", "session_id": "doc2dial_4079"}
{"topic_shift": true, "utterance": "If I wish to consolidate my loans who so I contact if I have questions about the consolidation?", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "This depends very much on where you are in the consolidation process.", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "Have you applied for a Direct Consolidation Loan?", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "Yes I have already applied for a consolidation loan.", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "In that case it would be best if you contacted the Student Loan Support Center at 1-800-557-7394.", "session_id": "doc2dial_4079"}
{"topic_shift": true, "utterance": "I have some loans in the grace period at the moment so when do I have to begin repayment of my consolidation loan?", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "You will not have to begin making payments on your new Direct Consolidation Loan until closer to the end of the grace period on your current loans.", "session_id": "doc2dial_4079"}
{"topic_shift": true, "utterance": "I have a Federal Perkins Loan, can this loan be included in a consolidation loan?", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "Yes that is one of the loans that can be included in your consolidation loan.", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "What happens to my private education loans if I consolidate my loan debt?", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "Unfortunately private education loans are not eligible for consolidation. That being said, however, for some Direct Consolidation Loan repayment plans , the total amount of your education loan debt including any private education loans determines how long you have to repay your Direct Consolidation Loan.", "session_id": "doc2dial_4079"}
{"topic_shift": false, "utterance": "How long will it take for me to get my first disability payment?", "session_id": "doc2dial_3716"}
{"topic_shift": true, "utterance": "Does your decision notice show at least a 10% disability rating?", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "Yes, it show a disability rating above 10%", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "That means you should get your first payment within 15 days.", "session_id": "doc2dial_3716"}
{"topic_shift": true, "utterance": "What should I do if I need to make changes to my information?", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "You should definitely contact the VA with any changes such as marital status, have a baby, adopt a child, or experience any other life changes that could affect your payment or rating.", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "What if I have a disability rating of 30% or more?", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "You may be able to add eligible dependents to your VA disability to get a higher payment or benefit rate.", "session_id": "doc2dial_3716"}
{"topic_shift": true, "utterance": "What happens if I don't get a payment within 15 days?", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "You should call the veterans Help Line at 800-827-1000 TTY :800-829-4833 monday through friday, 8 a.m to 9 p.m., ET.", "session_id": "doc2dial_3716"}
{"topic_shift": true, "utterance": "Can I change my address through my VA.gov profile?", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "Yes, you can sign in to VA.gov and change your address and other contact information.", "session_id": "doc2dial_3716"}
{"topic_shift": true, "utterance": "If I am a survivor of a Veteran or service member can i see past history of VA payments?", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "Yes, you will see your past VA payments for survivors pension benefits and survivors and dependents educational assistance benefits.", "session_id": "doc2dial_3716"}
{"topic_shift": false, "utterance": "I want to know what to do if I received a suspension order for an unsatisfied judgment related to a motor vehicle accident", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "Do you want to remove the suspension?", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "Of course I want", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "You must resolve the judgment", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "What if I was notified that there is an unsatisfied judgment suspension on my record?", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "You have to contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can't clear the suspension without proof from the court.", "session_id": "doc2dial_2408"}
{"topic_shift": true, "utterance": "And what if I get an unsatisfied judgment against a motorist as a result of a motor vehicle accident?", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "You need to file a Supporting Affirmation SR-60 and the other documents listed on the affirmation SR-60.", "session_id": "doc2dial_2408"}
{"topic_shift": true, "utterance": "Can you repeat what if I was notified that there is an unsatisfied judgment suspension on my record?", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "Sure. You have to contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can't clear the suspension without proof from the court.", "session_id": "doc2dial_2408"}
{"topic_shift": true, "utterance": "Could the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "Yes, the DMV will suspend the license and registrations if the person fails to pay or satisfy a judgment of more than $1,000 and the judgment is related to a motor vehicle accident, crash which causes property damage, bodily injury or death...", "session_id": "doc2dial_2408"}
{"topic_shift": true, "utterance": "I don't know which court to contact, what can I do?", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "Please, call the NY State DMV Insurance Services Bureau", "session_id": "doc2dial_2408"}
{"topic_shift": false, "utterance": "I'm not a U.S. citizen and need to know if I qualify for financial aid.", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "I can help you with that. Many people are under the assumption that non citizens are ineligible for financial aid, but this is not true.", "session_id": "doc2dial_3070"}
{"topic_shift": true, "utterance": "What if I find out that I'm not eligible? How can I get financial aid to study in the U.S.?", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "There are other options for aid that you may qualify for. First, try checking with your country's embassy or a consulate here in the U.S. to see if they can offer you any assistance.", "session_id": "doc2dial_3070"}
{"topic_shift": true, "utterance": "What would disqualify me from being eligible for financial aid?", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or 1-464?", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "No. I don't have that.", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "Are you in the U.S. on an F-1 or F-2 non-immigrant student visa?", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "Do you hold a G series visa pertaining to international organizations?", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "No. That doesn't apply to me either.", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "Okay. These are things that could disqualify you for non-citizen financial aid. Since they do not apply to you, you may still be eligible for financial aid.", "session_id": "doc2dial_3070"}
{"topic_shift": false, "utterance": "I have questions about disability benefit entitlements due to Agent Orange exposure on Coast Guard ships.", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "Were you onboard a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another Coast Guard ship in the coastal waterways of Vietnam between January 9th, 1962, and May 7th, 1975?", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "No, I was not.", "session_id": "doc2dial_1667"}
{"topic_shift": true, "utterance": "My illness isn't on the list of Agent orange related diseases, but I still believe it was caused by Agent Orange Exposure. How can I prove this?", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "You will need to provide medical evidence that your condition is related to Agent Orange exposure and show that this illness started during or worsened because of your military service.", "session_id": "doc2dial_1667"}
{"topic_shift": true, "utterance": "What exactly is Agent Orange?", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "Agent Orange is an herbicide used to clear trees and plants during the Vietnam War.", "session_id": "doc2dial_1667"}
{"topic_shift": true, "utterance": "Is there a list of diseases related to Agent Orange exposure that I can review?", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "Yes, you can view this list of diseases on our website.", "session_id": "doc2dial_1667"}
{"topic_shift": true, "utterance": "What would qualify me for VA disability benefits?", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "Do you have an illness believed to have been caused by Agent Orange exposure?", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "Yes, I believe I do.", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "In this case, you may qualify for VA disability benefits.", "session_id": "doc2dial_1667"}
{"topic_shift": false, "utterance": "How can I be eligible for VA disability benefits?", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "You can review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury caused by or got worse during active military service.", "session_id": "doc2dial_1673"}
{"topic_shift": true, "utterance": "What are considered presumed disabilities?", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "Presumed disabilities are a chronic long-lasting  illness that first appears within one year after discharge or caused by contact with contaminants or other hazardous materials or an illness caused by time as a POW.", "session_id": "doc2dial_1673"}
{"topic_shift": true, "utterance": "Will I be eligible for VA disability compensation?", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "Yes, you could get VA disability benefits or even compensation if you have a current illness or injury known as a condition that affects your body or mind.", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "What must be true for me to get VA disability?", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "Did you serve on active duty, active duty for training, or inactive duty training?", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "Yes, I served active duty.", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "Do you have a disability rating for your service-connected condition?", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "No, I do not have a disability rating at this time.", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "Then you will not at this time get VA disability benefits or compensation.", "session_id": "doc2dial_1673"}
{"topic_shift": false, "utterance": "Hello. I'm not from the U.S. and was wondering if I can still get student aid.", "session_id": "doc2dial_3064"}
{"topic_shift": false, "utterance": "Of course. Don't assume you can't get aid just because you're not a citizen.", "session_id": "doc2dial_3064"}
{"topic_shift": true, "utterance": "When am I NOT an eligible noncitizen and can not receive federal student aid?", "session_id": "doc2dial_3064"}
{"topic_shift": false, "utterance": "Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?", "session_id": "doc2dial_3064"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3064"}
{"topic_shift": false, "utterance": "Then I'm afraid you're not an eligible noncitizen and can not receive federal student aid.", "session_id": "doc2dial_3064"}
{"topic_shift": true, "utterance": "Well, that sucks. And what if my documentation shows that I am a Cuban-Haitian entrant?", "session_id": "doc2dial_3064"}
{"topic_shift": false, "utterance": "In that case you are still an eligible noncitizen even if the expiration date has passed.", "session_id": "doc2dial_3064"}
{"topic_shift": true, "utterance": "What about citizens of Micronesia?", "session_id": "doc2dial_3064"}
{"topic_shift": false, "utterance": "Citizens of the Federal States of Micronesia and the Republic of the Marshall Islands are eligible for Federal Pell Grants only.", "session_id": "doc2dial_3064"}
{"topic_shift": true, "utterance": "Alright, I get it. What if my permanent residence status has expired?", "session_id": "doc2dial_3064"}
{"topic_shift": false, "utterance": "Then you are no longer eligible for federal student aid.", "session_id": "doc2dial_3064"}
{"topic_shift": false, "utterance": "I need help with your site", "session_id": "doc2dial_3702"}
{"topic_shift": true, "utterance": "Are you looking for help on a particular area like health care?", "session_id": "doc2dial_3702"}
{"topic_shift": false, "utterance": "Yes, health care", "session_id": "doc2dial_3702"}
{"topic_shift": false, "utterance": "On the site you can fill and track your prescriptions, Send a secure message to your health care team, Schedule and view your appointments , and other tasks.", "session_id": "doc2dial_3702"}
{"topic_shift": true, "utterance": "I need help with my records too, like my ID and my benefits documents so can you do that too?", "session_id": "doc2dial_3702"}
{"topic_shift": false, "utterance": "Yes, you can get Veteran ID cards, access your VA medical records, and download benefit letters", "session_id": "doc2dial_3702"}
{"topic_shift": true, "utterance": "and it's the place to go for disability issues too right?", "session_id": "doc2dial_3702"}
{"topic_shift": false, "utterance": "Yes, you can do such tasks as check your claim or appeal status, view your payment history,  or upload evidence to support your claim", "session_id": "doc2dial_3702"}
{"topic_shift": true, "utterance": "is there a place to go for survivor benefits?", "session_id": "doc2dial_3702"}
{"topic_shift": false, "utterance": "Yes, you can apply for survivor and dependent benefits .", "session_id": "doc2dial_3702"}
{"topic_shift": true, "utterance": "what about other benefits for family?", "session_id": "doc2dial_3702"}
{"topic_shift": false, "utterance": "You can learn about the benefits you may qualify for as a spouse , dependent , or survivor . Also, find out what you are eligible for as a family member caring for a Veteran with disabilities .", "session_id": "doc2dial_3702"}
{"topic_shift": true, "utterance": "so would my benefits letter that I need be under benefits or records?", "session_id": "doc2dial_3702"}
{"topic_shift": false, "utterance": "You can download your benefit letters on the Records section.", "session_id": "doc2dial_3702"}
{"topic_shift": false, "utterance": "Hello, I'm here to learn more about the benefits of a GI Bill.", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "Of course. GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training.", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "Did you apply for and were you awarded Post-9/11 GI Bill education benefits?", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "In that case your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "What other options do I have regarding GI Bill benefits?", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "You can use the GI Bill Comparison Tool or apply for education benefits.", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "And what is this GI Bill Statement of Benefits good for?", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "Your GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use.", "session_id": "doc2dial_1115"}
{"topic_shift": true, "utterance": "Can you tell me anything else?", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "Gladly. We could find out if your school participates in the Yellow Ribbon Program, which can help pay tuition costs that the Post-9/11 GI Bill doesn't cover.", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "That's fine, but I have another question. Can I get help paying for a tutor?", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "Yes, if you're using VA educational benefits and you're struggling with the coursework, you might be able to get help paying for a tutor.", "session_id": "doc2dial_1115"}
{"topic_shift": false, "utterance": "Can you please tell me about the county use taxes and the supplemental fees?", "session_id": "doc2dial_3845"}
{"topic_shift": true, "utterance": "these are taxes that all residents of the New York City and several counties in New York have to pay when they register or renew a commercial vehicle.", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "Do you have more questions about these taxes?", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "No, that's enough.", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "aactually, who's in charge of collecting the taxes?", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "That would be the DMV who collects the taxes for the city and counties.", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "do you have your residence outside New York City and are you exempt from the vehicle use tax in your county?", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "You should complete form UT-11C.", "session_id": "doc2dial_3845"}
{"topic_shift": true, "utterance": "What about the county use tax chart for counties outside of New York City?", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "That chart shows the use taxes and supplemental fees for original registrations and renewals. Thes sales tax depends on the purchase proce of the vehicle and where you are located.", "session_id": "doc2dial_3845"}
{"topic_shift": true, "utterance": "Now, what if I reside in New York City and am exempt from the NYC vehicle use tax?", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "In that case, you should go to a local DMV and get form UT-11, You can also get it from a DMC call center.", "session_id": "doc2dial_3845"}
{"topic_shift": false, "utterance": "I want to sign up for email reminders", "session_id": "doc2dial_2583"}
{"topic_shift": true, "utterance": "Would you like to know what the reminders will cover?", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "Okay, you can sign up to get email and/or text reminders before your driver license, non-driver ID card, registration or vehicle inspection expires.", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "Is your driver license, non-driver ID, registration, inspection, medical certification or medical variance close to expiring ?", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "My ID is about to expire, that is why I wanted to sign up for reminders so I remember to get a new one", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "since your ID is close to expiring when you sign up for reminders, you might not not get electronic reminders until the next time it\u2019s due", "session_id": "doc2dial_2583"}
{"topic_shift": true, "utterance": "can I email you if I have problems with your reminders?", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "Yes, you can contact us.", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "can I use the email you use to send me reminders to talk to you ?", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "You will receive email reminders from messages@nydmv.messagingchannel.com because you are in the DMV Electronic Reminders program. Please do not write to this email address, because you will not receive a response.", "session_id": "doc2dial_2583"}
{"topic_shift": true, "utterance": "for who are the medical certification reminders you mentioned earlier?", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "Commercial driver license and commercial learner permit holders can sign up to get email and/or text reminders regarding the status of their medical certifications", "session_id": "doc2dial_2583"}
{"topic_shift": false, "utterance": "How to manage my retirement benefits", "session_id": "doc2dial_685"}
{"topic_shift": false, "utterance": "Successfully filing for retirement benefits isn t the end of your Social Security journey . We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account", "session_id": "doc2dial_685"}
{"topic_shift": true, "utterance": "If I need help with managing your benefits and can not find the answer or service above", "session_id": "doc2dial_685"}
{"topic_shift": false, "utterance": "visit our contact us page for other ways to get support", "session_id": "doc2dial_685"}
{"topic_shift": true, "utterance": "inform me of changes", "session_id": "doc2dial_685"}
{"topic_shift": false, "utterance": "change happens in your life?", "session_id": "doc2dial_685"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_685"}
{"topic_shift": false, "utterance": "what are the common changes?", "session_id": "doc2dial_685"}
{"topic_shift": false, "utterance": "Getting married or divorced", "session_id": "doc2dial_685"}
{"topic_shift": true, "utterance": "I want to understand my benefits", "session_id": "doc2dial_685"}
{"topic_shift": false, "utterance": "Effectively managing your retirement benefits is an ongoing part of retired life . A solid foundation for this includes understanding what you re entitled to , staying up to date on program changes , and making sure we have your current information", "session_id": "doc2dial_685"}
{"topic_shift": false, "utterance": "Hi, i was told something about a Driver Responsability fee, what's that?", "session_id": "doc2dial_1934"}
{"topic_shift": true, "utterance": "The Driver Responsability Assessment fee is a special fee that you must pay if you receive 6 or more points on your NYS driving record in the last 18 months.", "session_id": "doc2dial_1934"}
{"topic_shift": false, "utterance": "Yeah, that's my case, i have 8 points in my license.", "session_id": "doc2dial_1934"}
{"topic_shift": false, "utterance": "Then you definitely must pay the fee.", "session_id": "doc2dial_1934"}
{"topic_shift": true, "utterance": "I was wondering, about a month ago i was convicted for a violation but it wasn't me, what can i do about it? Is there any resource i can use?", "session_id": "doc2dial_1934"}
{"topic_shift": false, "utterance": "You can use the hearing resource for case revision. But if you're looking for a non-guilty outcome, i'm afraid DMV hearing isn't for that.", "session_id": "doc2dial_1934"}
{"topic_shift": true, "utterance": "Is there any way i can put down my points account?", "session_id": "doc2dial_1934"}
{"topic_shift": false, "utterance": "There is. You have the Point and Insurance Reduction Program course. It's a DMV-approved course that will help to prevent you from losing your license in the event you accrued 11 or more points in your record.", "session_id": "doc2dial_1934"}
{"topic_shift": true, "utterance": "Isn't that great, huh?.  Now please, if happens i'm out of the state and i'm convicted for any traffic violation, that will affect my record in NYS?", "session_id": "doc2dial_1934"}
{"topic_shift": false, "utterance": "Don't you worry. Unless that violation occurred on Ontario or Quebec, any out-of-state conviction won't be adding any points to your driving record.", "session_id": "doc2dial_1934"}
{"topic_shift": false, "utterance": "Where can I get a REAL ID?", "session_id": "doc2dial_1920"}
{"topic_shift": true, "utterance": "Are you planning on using air travel in October of this year or beyond?", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "I will be flying both internationally and domestically quite often.  Will I be required to have the REAL ID?", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "Yes.  If you have a standard license you will not be allowed to board domestic flights beginning in October unless you have a passport.", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "If I had a REAL ID, but it has been misplaced, can I replace it by mail?", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "Yes, indeed, you can.  If you already have an Enhanced or REAL ID you can replace by mail and your document type will stay the same.", "session_id": "doc2dial_1920"}
{"topic_shift": true, "utterance": "What is the charge associated with replacing a REAL ID by mail?", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "You should include a money order or check for $17.50 made payable to \"Commissioner of Motor Vehicles\".", "session_id": "doc2dial_1920"}
{"topic_shift": true, "utterance": "What is the address for replacing a REAL ID by mail?", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "If you would like to accomplish that by mail, you can send your request and check or money order to NYS Department of Motor Vehicles, 207 Genesee Street, Suite 6, Utica, NY 13501-2874.", "session_id": "doc2dial_1920"}
{"topic_shift": true, "utterance": "What forms of payment were acceptable for paying for the replacement of my REAL ID by mail?", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "If requesting by mail, you can include a check or money order.", "session_id": "doc2dial_1920"}
{"topic_shift": true, "utterance": "What forms of payment would be accepted if I went to the DMV?", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "If you went to the DMV, you could pay by check or money order or you could pay using an American Express card, Discover card, MasterCard, MasterCard debit card, VISA Card, or Visa debit card.", "session_id": "doc2dial_1920"}
{"topic_shift": true, "utterance": "How do I request to update to the REAL ID if I have just moved to a new address and need to replace my licenses anyway?", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "If you have recently moved, you need to first change your address and then order the replacement card.", "session_id": "doc2dial_1920"}
{"topic_shift": false, "utterance": "Tell me about how to change a VA direct deposit information", "session_id": "doc2dial_849"}
{"topic_shift": false, "utterance": "You can change your VA direct deposit information for disability compensation, pension benefits or education benefits online.", "session_id": "doc2dial_849"}
{"topic_shift": true, "utterance": "What is disability compensation and pension benefit payments?", "session_id": "doc2dial_849"}
{"topic_shift": true, "utterance": "Have you tried the direct deposit feature on VA.gov?", "session_id": "doc2dial_849"}
{"topic_shift": false, "utterance": "Not yet.", "session_id": "doc2dial_849"}
{"topic_shift": true, "utterance": "Do you need to cancel your direct deposit payments?", "session_id": "doc2dial_849"}
{"topic_shift": false, "utterance": "No, not that either.", "session_id": "doc2dial_849"}
{"topic_shift": true, "utterance": "How can I change my info for GI Bill?", "session_id": "doc2dial_849"}
{"topic_shift": false, "utterance": "For that, you'll need to sign in to eBenefits.", "session_id": "doc2dial_849"}
{"topic_shift": true, "utterance": "Can I change my info by mail?", "session_id": "doc2dial_849"}
{"topic_shift": false, "utterance": "Yes, you can. Fill out and send the form 24-0296.", "session_id": "doc2dial_849"}
{"topic_shift": true, "utterance": "Is there a feature for direct deposit at VA.gov?", "session_id": "doc2dial_849"}
{"topic_shift": false, "utterance": "Not yet. We're in the process of bringing direct deposit to VA.gov.", "session_id": "doc2dial_849"}
{"topic_shift": false, "utterance": "I came here to find out why could affect my retirement benefits. Can you tell me more about this?", "session_id": "doc2dial_691"}
{"topic_shift": true, "utterance": "Of course. Everyone's retirement is unique.", "session_id": "doc2dial_691"}
{"topic_shift": false, "utterance": "So what can affect my benefits?", "session_id": "doc2dial_691"}
{"topic_shift": false, "utterance": "Beyond deciding when to begin receiving retirement benefits, other factors that can affect your benefits include whether you continue to work, what type of job you had, and if you have a pension from certain jobs.", "session_id": "doc2dial_691"}
{"topic_shift": true, "utterance": "Ah, I see. Can you also tell me something about pensions?", "session_id": "doc2dial_691"}
{"topic_shift": false, "utterance": "Sure. Pensions and taxes have the potential to impact your retirement benefit. Review the resources on our website on pensions and other factors you should consider.", "session_id": "doc2dial_691"}
{"topic_shift": true, "utterance": "Say, what if I choose to keep working beyond my retirement age?", "session_id": "doc2dial_691"}
{"topic_shift": false, "utterance": "Then you can increase your future Social Security benefits.", "session_id": "doc2dial_691"}
{"topic_shift": true, "utterance": "That sounds great. How are my earnings affecting the amount of benefits? Are there certain jobs that count more toward that?", "session_id": "doc2dial_691"}
{"topic_shift": false, "utterance": "Are you aware that Social Security earnings are calculated the same way for most American workers?", "session_id": "doc2dial_691"}
{"topic_shift": false, "utterance": "Yes, but I still want to know.", "session_id": "doc2dial_691"}
{"topic_shift": false, "utterance": "Well, there are some types of earnings that have additional rules.", "session_id": "doc2dial_691"}
{"topic_shift": false, "utterance": "Hello there. Please, do you have any educational benefits for veterans?", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "Yes, we have. We offer you the VA educational benefits which help veterans and their qualified family members with needs like paying college tuition, finding the right school or training program and getting career counseling.", "session_id": "doc2dial_3689"}
{"topic_shift": true, "utterance": "Would you like me to explain more about what do you have in this section?", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "Yes please.", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "Aside the VA education benefits. We can help you on getting GI Bill and other education benefits, plus managing your veterans education benefits and getting more information and resources.", "session_id": "doc2dial_3689"}
{"topic_shift": true, "utterance": "O.k, then, what can yo tell me about the GI Bill?", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "As said before, it can help you to pay for school or training.", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "Do you want to know what to do after you apply for these benefits?", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "No, there's no necessity right now.", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "Do you want to know how to prepare for the application?", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "Yeah, that would be good.", "session_id": "doc2dial_3689"}
{"topic_shift": true, "utterance": "But first, could you remind me what else i get besides paying school?", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "Well, that benefits can help you find a proper school and getting career counseling.", "session_id": "doc2dial_3689"}
{"topic_shift": false, "utterance": "Hi How are you today? I was wondering how the refund amount is determined?", "session_id": "doc2dial_3851"}
{"topic_shift": true, "utterance": "I am good, thank you for asking :D Here is an example to show how your refund amount is determined", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "oh okay thank you, so it is different for everyone then?", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "You are welcome. YEs that is correct.", "session_id": "doc2dial_3851"}
{"topic_shift": true, "utterance": "Is a refund given of the first year of my registrtion fee?", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "It is possible. If you have already received a refund for the 2nd year of the registration fee and you have the UNUSED registration sticker and stub", "session_id": "doc2dial_3851"}
{"topic_shift": true, "utterance": "How do I go about getting my refund if I qualify for one?", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "Did you surrender your plates?", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "So when I give them my plates I will get a refund?", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "When you surrender your plates ,  your Receipt FS-6 T indicates if you are eligible to receive a refund", "session_id": "doc2dial_3851"}
{"topic_shift": true, "utterance": "Can you give me an exaplme or an estimate on what my refund will be?", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "I sure can!  Here is an example to show how your refund amount is determined .    You paid $ 137.50 to register your vehicle for two years", "session_id": "doc2dial_3851"}
{"topic_shift": true, "utterance": "What if I changed my name, is it possible to still get a refund?", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "Yes it is possible", "session_id": "doc2dial_3851"}
{"topic_shift": false, "utterance": "Hello there. Can you answer a few questions about ordering professional plates, please? There are a few things I'm confused about.", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "Of course. You can order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.", "session_id": "doc2dial_2597"}
{"topic_shift": true, "utterance": "I'm aware of that. I've already filled out an order, where should I mail it to?", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "Please mail the completed form and your payment to: NYS DMV Custom Plates UnitP.O. Box 2775Albany, NY 12220.", "session_id": "doc2dial_2597"}
{"topic_shift": true, "utterance": "Thank you. And what if my registration expires in the new two months?", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "In that case you should renew your registration before you order picture or professional plates.", "session_id": "doc2dial_2597"}
{"topic_shift": true, "utterance": "Do I need a valid NY registration of my car for that?", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "Yes. You must have a valid New York State vehicle registration in the passenger, commercial or motorcycle registration class that does not expire within 60 days. The mailing address on your vehicle registration record must be your current mailing address and your vehicle registration record must match your current name if your name has changed.", "session_id": "doc2dial_2597"}
{"topic_shift": true, "utterance": "I see. Should I dispose of my old plates when I get the new ones?", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "Yes. Once you receive your new plates you will want to destroy your old plates to protect against the fraudulent use. Mark each vehicle plate with a permanent marker.", "session_id": "doc2dial_2597"}
{"topic_shift": true, "utterance": "Alright, I'll do that. So, using the address you gave me I can send my order by mail, right?", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "Would you like to order picture or professional plates by mail?", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "Yes, that's why I asked for the address before.", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "You need to fill out the Application for Custom Plates (CP-30) for that.", "session_id": "doc2dial_2597"}
{"topic_shift": true, "utterance": "Done and done. I'll send you the envelope today. One final question. What do I need to do if I want to change my name on DMV records?", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "You must visit a DMV office to change your name on all DMV records and documents.", "session_id": "doc2dial_2597"}
{"topic_shift": false, "utterance": "Am I required to notify DMV of my entry into the military?", "session_id": "doc2dial_3879"}
{"topic_shift": true, "utterance": "Are you entering into the military?", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "I am not.  I am actually asking for my son who will be leaving for basic training next month.", "session_id": "doc2dial_3879"}
{"topic_shift": true, "utterance": "if my son's license is valid now, what will happen if it expires while he is in the military?", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "If his NY State license was valid at any time during his military service, his license will be able to be renewed.", "session_id": "doc2dial_3879"}
{"topic_shift": true, "utterance": "What happens if my son has a lapse of insurance coverage during his period of active duty?", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "He is required to maintain continuous coverage or to surrender his plates before any deployments.", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "Is he unable to ensure that he will maintain continuous coverage or to surrender his plates now, before he departs for basic training?", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "That is correct.  He is unable to pay forward enough on his policy to ensure it would give him continuous coverage for the period he will be gone and he is unable to get to the DMV during business hours to surrender the plates at this time.", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "Basic training is not a deployment.  The DMV does have a procedure in place to exempt military personnel from the requirements, however the procedure pertains to returning from deployment.", "session_id": "doc2dial_3879"}
{"topic_shift": true, "utterance": "What would happen if his NY State registration would expire while he is on active duty?", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "Registrations are extended for up to 60 days from return to NY State.  This extension applies only to vehicles registered to military personnel.  He would need to show proof of military service or separation.", "session_id": "doc2dial_3879"}
{"topic_shift": true, "utterance": "Is there another resource I could use to get more information?", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "If you have any additional questions, you can contact the DMV Call Center.", "session_id": "doc2dial_3879"}
{"topic_shift": false, "utterance": "Good morning, need some help with a vehicle bought on a auction.", "session_id": "doc2dial_1908"}
{"topic_shift": true, "utterance": "I'm needing to know some more info about that topic, please.", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "For that kind of issues, you should use the form MV-82.1, also known as Vehicle Registration / Titling Application.", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "Do you need a specific information for registering?", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "Yes, i would like something more specific, as i'm interested on various types of vehicle.", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "If that's the case,you can find that specific information referring to the web pages listed on DMv's page.", "session_id": "doc2dial_1908"}
{"topic_shift": true, "utterance": "I'll make sure to check it. by the way , what i need to know about registering a vehicle, but having a title already?", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "You should find out more about that with your insurance company for sure.", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "Do you have any documents, i.e, driver license, learner permit or non-driver ID card, for use as proof of identity?", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "Yes, i do have those. Well, my driver license to be exact.", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "That's good. In case you didn't have one, you could have used the other kinds of proof.", "session_id": "doc2dial_1908"}
{"topic_shift": false, "utterance": "you can help me with info on subsistence allowances", "session_id": "doc2dial_861"}
{"topic_shift": true, "utterance": "Subsistence allowances help you pay for basic needs like food and clothing if you are an eligible Veteran participating in the Voc Rehab program .  I can give you a link so you can view the current subsistence allowance rates", "session_id": "doc2dial_861"}
{"topic_shift": true, "utterance": "Do you need more information on other VA benefits and services?", "session_id": "doc2dial_861"}
{"topic_shift": false, "utterance": "I could use some GI BIll info", "session_id": "doc2dial_861"}
{"topic_shift": false, "utterance": "We can help you look at options for using GI Bill benefits to help pay for school or training , and find out what benefits you can get", "session_id": "doc2dial_861"}
{"topic_shift": true, "utterance": "do you have the number someone can call when they have hearing problems?", "session_id": "doc2dial_861"}
{"topic_shift": false, "utterance": "You can call TTY: 711", "session_id": "doc2dial_861"}
{"topic_shift": true, "utterance": "what else can you help me while looking for employment?", "session_id": "doc2dial_861"}
{"topic_shift": false, "utterance": "We can help you get career and employment assistance, manage your career, and give you more information and resources", "session_id": "doc2dial_861"}
{"topic_shift": true, "utterance": "and do you have jobs available for vets?", "session_id": "doc2dial_861"}
{"topic_shift": false, "utterance": "Yes, we can help you match your skills and experiences to VA job opportunities .", "session_id": "doc2dial_861"}
{"topic_shift": true, "utterance": "do you have anywhere we can go to talk to someone about our situation if we have problems finding a place to live?", "session_id": "doc2dial_861"}
{"topic_shift": false, "utterance": "You can connect with our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.", "session_id": "doc2dial_861"}
{"topic_shift": false, "utterance": "Hey, hello, how is it going?. Em, its kinda shame but i heard about these services which support those people who pass through sexual traumas. How can anyone enjoy that?", "session_id": "doc2dial_875"}
{"topic_shift": true, "utterance": "Are you a veteran who experienced MST?", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "No, not myself. I'm just asking.", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "I guess it is, but, Are these services privacy protected? i mean, are they anonymous?", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "Of course they are. The well being of the veteran is a top priority, so you can get confidential counseling on any support you need.", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "O.k, that good. Look, someone who pass through these could end on the streets, what could you do for him or her?", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "They can contact the National Call center for Homeless veterans, 24/7. There, a trained VA counselor will offer information about homeless programs.", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "Umm, that must be very helpful. Say, lets imagine this person who wants to access the program doesn't have a VA care provider, it can still access the program?", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "Well, in that case, the person should go for its nearest VA medical center and ask to speak to an MST coordinator.", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "Um, makes sense. And for getting access to all this, do the individual need something like a disability rating or being in other VA services or having reported the trauma?", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "No, it doesn't need to. He or she can access the program without any probation document.", "session_id": "doc2dial_875"}
{"topic_shift": false, "utterance": "Hello, I would like to know how I do the inspections if I bought a vehicle from a private seller", "session_id": "doc2dial_3886"}
{"topic_shift": true, "utterance": "buy a vehicle from someone other than a dealer?", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "You will receive an inspection extension that will last 10 days from the date of registration.", "session_id": "doc2dial_3886"}
{"topic_shift": true, "utterance": "Do I need to replace the inspection tag?", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "Yes You can have your vehicle re-inspected or you can request a replacement sticker using the PDF VS-118 Replacement Inspection Sticker Request form. Complete the form and mail it to the address on the form.", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "Has your vehicle's inspection tag expired in the last 60 days?", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "You may be fined $ 25 to $ 50.", "session_id": "doc2dial_3886"}
{"topic_shift": true, "utterance": "If the tag cannot be used?", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "You can have your vehicle re-inspected or you can request a replacement label using the PDF VS-118 Replacement Inspection Label Request Form. Complete the form and mail it to the address on the form.", "session_id": "doc2dial_3886"}
{"topic_shift": true, "utterance": "and who to send the inspections?", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "Inspection stations electronically send a record of all emissions inspections to the DMV.", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "If the inspection tag expires more than 60 days?", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "the fine is between $ 50 and $ 100.", "session_id": "doc2dial_3886"}
{"topic_shift": true, "utterance": "When do you need a security inspection?", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "All vehicles registered in New York State must obtain a safety inspection at a DMV - licensed from the inspection station   every 12 months   when vehicle ownership is transferred", "session_id": "doc2dial_3886"}
{"topic_shift": false, "utterance": "hello. I'm searching some information related to when a vehicle is removed from the road, I mean when is not used any more, but I want to keep the professional plates.", "session_id": "doc2dial_2540"}
{"topic_shift": true, "utterance": "No problem, in this type of cases, you can keep your plates and store them at most dmv offices.", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "Are you interested into keep this plates stored or use them to register another vehicle?", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "I want to keep using them, but in a new vehicle.", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "Great. You just will need to go then to the office that has your vehicle plates.", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "Do I have to bring any document or form or something like that?", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "Yes, make sure that you bring the receipt form fs-6 t and all the other documents required to register your vehicle.", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "And where I can find that form you mention?", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "You'll have to find a dmv office, then you will receive a receipt form fs-6t once you surrender your plates.", "session_id": "doc2dial_2540"}
{"topic_shift": true, "utterance": "Is possible to get new plates for a organization?", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "Yes, it's possible, we have a detailed information packet about the custom plate picture and the plate development program, including the request for the development of custom plates.", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "It's possible to get more information about it, regarding the privileges about parking?", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "For that, you'll need to contact to your local police or parking authorities about parking regulations.", "session_id": "doc2dial_2540"}
{"topic_shift": false, "utterance": "can you give me an idea of how much aid I can get", "session_id": "doc2dial_4131"}
{"topic_shift": false, "utterance": "Would you like to estimate your federal student aid, but aren\u2019t yet ready to apply for aid?", "session_id": "doc2dial_4131"}
{"topic_shift": false, "utterance": "no I think I am ready to apply", "session_id": "doc2dial_4131"}
{"topic_shift": true, "utterance": "but how do you estimate my federal student aid?", "session_id": "doc2dial_4131"}
{"topic_shift": false, "utterance": "You can use FAFSA4caster, it is a helpful tool for anyone who is not yet ready to submit a FAFSA form. Parents of younger students can use FAFSA4caster to receive early estimates, create scenarios based on future earnings, and then establish college funding strategies.", "session_id": "doc2dial_4131"}
{"topic_shift": true, "utterance": "does it apply for aid too?", "session_id": "doc2dial_4131"}
{"topic_shift": false, "utterance": "You need the Free Application for Federal Student Aid FAFSA form to apply for aid", "session_id": "doc2dial_4131"}
{"topic_shift": true, "utterance": "can those not in high school use the forecaster?", "session_id": "doc2dial_4131"}
{"topic_shift": false, "utterance": "Yes, adult students also can use FAFSA4caster to get an idea of how much and what types of federal aid they might receive.", "session_id": "doc2dial_4131"}
{"topic_shift": true, "utterance": "what will I need to enter into the forecaster?", "session_id": "doc2dial_4131"}
{"topic_shift": false, "utterance": "You will answer financial and other questions that are used to estimate your federal student aid eligibility. Some of the questions may ask you to reference your personal records", "session_id": "doc2dial_4131"}
{"topic_shift": false, "utterance": "Hello, I want to know about Social Security cards for foreign-born U.S. citizens adopted children.", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "to get your child a social security card you'll need to provide only original documents or certified copies of the required documents.", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "Are you planning to claim your child for tax purposes while the adoption process is completed?", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "No, I don't think I need it.", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "Ok, do you want more information about just in case you change your mind?", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "No, not really, but thanks.", "session_id": "doc2dial_120"}
{"topic_shift": true, "utterance": "can you give me an idea of what documents should I show as proof that my child doesn't have a social security number?", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "Sure. If your child lived in another country then you can use his current or previous passport as proof, or you could use his school records or how employment records in that country. Any document that shows your child lived in another country for an extended period of time would work.", "session_id": "doc2dial_120"}
{"topic_shift": true, "utterance": "You said at the beginning that certified copies are accepted, what about notarized copies?", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "Notarized copies are not accepted, only originals or certified copies.", "session_id": "doc2dial_120"}
{"topic_shift": true, "utterance": "And, what other documents, besides the normally aked ones, I can use as my child's proof of identity?", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "You could use his state-issued non-driver's ID card or his adoption decree, among other documents.", "session_id": "doc2dial_120"}
{"topic_shift": false, "utterance": "hi i need help about welcome kit VA", "session_id": "doc2dial_1049"}
{"topic_shift": false, "utterance": "Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life", "session_id": "doc2dial_1049"}
{"topic_shift": true, "utterance": "How do I download your VA benefits and services guides?", "session_id": "doc2dial_1049"}
{"topic_shift": true, "utterance": "For veterans?", "session_id": "doc2dial_1049"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1049"}
{"topic_shift": true, "utterance": "For family members?", "session_id": "doc2dial_1049"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1049"}
{"topic_shift": false, "utterance": "Get started with PDF caregiver benefits Apply for PDF survivor benefits", "session_id": "doc2dial_1049"}
{"topic_shift": true, "utterance": "What if the veteran has a service related disability?", "session_id": "doc2dial_1049"}
{"topic_shift": false, "utterance": "See if you qualify for a housing grant to help you live more independently.", "session_id": "doc2dial_1049"}
{"topic_shift": false, "utterance": "And what should I present?", "session_id": "doc2dial_1049"}
{"topic_shift": false, "utterance": "File a disability compensation claim for conditions related to your military service and manage your benefits over time.", "session_id": "doc2dial_1049"}
{"topic_shift": false, "utterance": "Hey, I'm here to get some help with my application for disability benefits.", "session_id": "doc2dial_646"}
{"topic_shift": true, "utterance": "Of course. Are you planning to apply for a child?", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "Yes, for my daughter.", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_646"}
{"topic_shift": true, "utterance": "I see. Can you walk me through the steps needed to apply then?", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "Gladly. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "What if I need additional help at any time during my application?", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "You can always call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "Great, I'll write that down. Back to the application: what should I do after I reviewed the starter kit?", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "You should contact Social Security next, to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process.", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "Sorry to interrupt you there, but do you also have a phone number for those hard of hearing? I just remembered that I might need such a number.", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "Sure, simply call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_646"}
{"topic_shift": false, "utterance": "I have questions about the William D. Ford Federal DIrect Loan Program.", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "You can request supplemental information in connection with your William D. Ford Federal Direct PLUS Loan application. However, the process for receiving this information may differ depending on the school.", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "Are you a parent borrower?", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "No. I'm the student.", "session_id": "doc2dial_3138"}
{"topic_shift": true, "utterance": "How do I complete a Direct PLUS Loan Application?", "session_id": "doc2dial_3138"}
{"topic_shift": true, "utterance": "Are you seeking a Direct PLUS Loan Application for Graduate/Professional Students under the William D. Ford Federal Direct Loan Program Request for supplemental information?", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3138"}
{"topic_shift": true, "utterance": "Are you seeking the request application for parents?", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "Yes, my Mom needs to complete this.", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "Okay. Please advise your parent that they must be logged in to their own account to complete this application.", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "Do you have any questions about loan eligibility?", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "Yes. I need clarification on what loans I'm eligible for.", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "Your school's financial aid office will be able to assist you with this.", "session_id": "doc2dial_3138"}
{"topic_shift": false, "utterance": "how to get a CDL", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "Follow these steps to get your first time New York State commercial driver license CDL", "session_id": "doc2dial_2226"}
{"topic_shift": true, "utterance": "how can i have a Class D New York State driver's license", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "Get the New York State Commercial Driver 's Manual  CDL-10 online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual .", "session_id": "doc2dial_2226"}
{"topic_shift": true, "utterance": "What do I do if they reject my application?", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "You must apply for a CDL at a DMV Office", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "what should i bring to the DMV office", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "If you have a Standard and want to change to a REAL ID or Enhanced", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "it's not my case?", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "how are the new federal DMV regulations", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "Per new federal regulations,  the DMV will check for any open suspensions or revocations you may have in any state .", "session_id": "doc2dial_2226"}
{"topic_shift": true, "utterance": "How can I have a New York State Class E driver's license?", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "Study the sections of the manual that apply to the type of CDL you need .", "session_id": "doc2dial_2226"}
{"topic_shift": false, "utterance": "hello how do I apply for disability benefits for a child under 18", "session_id": "doc2dial_652"}
{"topic_shift": true, "utterance": "Do you want to request it for a child?", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_652"}
{"topic_shift": true, "utterance": "do you want to know what to do?", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "How do I find out if the income and resources of the parents and the child are within the allowed limits?", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "PLEASE CONTACT Social Security right away to find out if the parent's and child's income and resources are within the allowed limits, and to start the SSI application process.", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "And after you contact me, what do I do?", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "start the SSI application process.", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "where can I get more information?", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "You can call us toll free at 1 - 800 - 772 - 1213.", "session_id": "doc2dial_652"}
{"topic_shift": false, "utterance": "Hello there. How are you doing? I need some help with scheduling my road test. Can you assist me?", "session_id": "doc2dial_2232"}
{"topic_shift": true, "utterance": "Of course. You can use the Road Test Scheduling System. Please note that you can t schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP.", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "What if I don't pass the road test? What then?", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "Then you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office.", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "Alright. Let's hope it doesn't come to this. And what restrictions for vehicles are there?", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "If the vehicle has an automatic transmission, for example, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction.", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "Oh, I see. And can you tell me more about the new CDL restrictions?", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "New CDL restrictions are defined by the Federal Motor Carrier Safety Administration FMCSA are available on our website and may affect CLP holders when taking a Skills Test in a vehicle without full airbrakes and/or a manual transmission.", "session_id": "doc2dial_2232"}
{"topic_shift": true, "utterance": "Got it. Anything else I should know?", "session_id": "doc2dial_2232"}
{"topic_shift": true, "utterance": "Are you wondering if you get a temporary CDL after you pass your road test?", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "Yes, will I?", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "No. Effective May 23, 2014, the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test, in order to comply with the Federal self-certification and medical certification requirements for commercial drivers.", "session_id": "doc2dial_2232"}
{"topic_shift": true, "utterance": "Do I need to pass the HazMat test for my NY CDL?", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "Yes, you must pass the hazardous materials knowledge test when you apply for your New York State CDL. You must also provide fingerprints for federal and New York State background checks for criminal violations.", "session_id": "doc2dial_2232"}
{"topic_shift": false, "utterance": "How do I avoid an insurance lapse?", "session_id": "doc2dial_3892"}
{"topic_shift": true, "utterance": "Remember this simple rule: no insurance , no plates ! keep the address for your vehicle registration and driver license current with the DMVhave liability coverage from a company licensed by the NYS Department of Financial Services and authorized by the NYS DMV out - of - state coverage is never acceptable on any vehicle registered in New York", "session_id": "doc2dial_3892"}
{"topic_shift": false, "utterance": "How do I avoid an insurance lapse?", "session_id": "doc2dial_3892"}
{"topic_shift": false, "utterance": "Do you want to immediately deliver your license plate and vehicle plates?", "session_id": "doc2dial_3892"}
{"topic_shift": true, "utterance": "Do not drive any vehicle that is not insured .you could be arrested or ticketedyour vehicle can be impounded by a law enforcement officer", "session_id": "doc2dial_3892"}
{"topic_shift": false, "utterance": "your vehicle can be impounded by a law enforcement officer", "session_id": "doc2dial_3892"}
{"topic_shift": true, "utterance": "If my license is suspended for a lapse of insurance, what can I do?", "session_id": "doc2dial_3892"}
{"topic_shift": false, "utterance": "your registration has not expired", "session_id": "doc2dial_3892"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3892"}
{"topic_shift": false, "utterance": "you must surrender your plates.A driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined", "session_id": "doc2dial_3892"}
{"topic_shift": true, "utterance": "If my registration is suspended for a lapse of insurance, can another person register the vehicle?", "session_id": "doc2dial_3892"}
{"topic_shift": false, "utterance": "No. The DMV will not issue a new registration if the DMV determines that the purpose of the new registration is to avoid the suspension", "session_id": "doc2dial_3892"}
{"topic_shift": false, "utterance": "I have a query in relation to getting a temporary HazMat endorsement. Is there any way I can get this temporary endorsement before background checks have been completed?", "session_id": "doc2dial_2554"}
{"topic_shift": true, "utterance": "Unfortunately, we cannot issue any HazMat endorsement until all of our background checks have been completed and are approved. A CDL is provided by the DMV with the necessary HazMat endorsement", "session_id": "doc2dial_2554"}
{"topic_shift": false, "utterance": "Because it takes so long to get the temporary endorsement and due to the fact that I need this temporary HazMat endorsement urgently, is there anything I can do in the meantime?", "session_id": "doc2dial_2554"}
{"topic_shift": false, "utterance": "As I have just mentioned, we are unable to provide you with a temporary HazMat endorsement before background checks are completed", "session_id": "doc2dial_2554"}
{"topic_shift": true, "utterance": "What is the exact waiting time for background checks to be completed when waiting for a temporary HazMat endorsement?", "session_id": "doc2dial_2554"}
{"topic_shift": false, "utterance": "Usually, background checks take 30 days from the date that your fingerprints were submitted. It can happen, however, that this may take longer than 30 days", "session_id": "doc2dial_2554"}
{"topic_shift": true, "utterance": "Is there any way to get a temporary HazMat endorsement issued by the DMV?", "session_id": "doc2dial_2554"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2554"}
{"topic_shift": true, "utterance": "Is there a written test that needs to be taken in order to get a Hazmat endorsement?", "session_id": "doc2dial_2554"}
{"topic_shift": false, "utterance": "Yes, there is a written test that must be passed. You must pay the $5.00 written test fee at your nearest DMV office and take the test", "session_id": "doc2dial_2554"}
{"topic_shift": true, "utterance": "What happens in a situation where I don't pass the written test or the background checks carried out on me are not satisfactory?", "session_id": "doc2dial_2554"}
{"topic_shift": false, "utterance": "Have you recently been advised that you did not pass the written test or the background checks?", "session_id": "doc2dial_2554"}
{"topic_shift": false, "utterance": "No, not currently", "session_id": "doc2dial_2554"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information about forbearance.", "session_id": "doc2dial_4125"}
{"topic_shift": true, "utterance": "Sure, you need to have present there is two kind of forbearance: general and mandatoy.", "session_id": "doc2dial_4125"}
{"topic_shift": true, "utterance": "Great. But how can I apply for it?", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "Are you having financial difficulties right now?", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "Not, exactly, but I think they are possible.", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "Are you having extra medical expenses?", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "No, That's is not my case.", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "Did you experienced any change in employment?", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "No, I'm not on that.", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "Are there any valid reason why you should be acceptable to qualify for forbearance?", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "Yes, I think I have one.", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "This case you may need to know that a general forbearance is also called a discretionary forbearance.", "session_id": "doc2dial_4125"}
{"topic_shift": true, "utterance": "What happens if I don't pay it?", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "Iff you don't pay, your loan will become delinquent and you may go into default.", "session_id": "doc2dial_4125"}
{"topic_shift": false, "utterance": "How do I apply for an original ss card?", "session_id": "doc2dial_134"}
{"topic_shift": true, "utterance": "You need to prove U.S. citizenship", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "You must present your birth certificate  If one exists", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "What if one does not exists?", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "read if  a birth cerficiate does no exist", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "Do you accept  other forms of document if a birth certifiace does not exist?", "session_id": "doc2dial_134"}
{"topic_shift": true, "utterance": "I need a card for a u.s. born adult", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "It is important", "session_id": "doc2dial_134"}
{"topic_shift": true, "utterance": "What if I have lived outside the us for some time now?", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "We need original documents citizenship", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "What is I don't have original birth certifiate stating my age?", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "We can accept only certain documents as proof of U.S. citizenship .These include a U.S. birth certificate or a U.S. passpor", "session_id": "doc2dial_134"}
{"topic_shift": false, "utterance": "Good morning, please i need information about educational counseling?", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "Sure. You have to know that you may be eligible for educational and career counseling services if you're leaving active service soon. IT applies even if you've been discharged within the last year or if you're dependent of a veteran.", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "OK, then if i meet those requirement, i may be able to get those services for free, right?", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "That's correct. IF you qualify, then you can access those services for free.", "session_id": "doc2dial_1075"}
{"topic_shift": true, "utterance": "O.k, i understand. So, can you tell me again who's eligible for this?", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "Well, for example. you can access this if you are going to be discharged from active duty within 6 months.", "session_id": "doc2dial_1075"}
{"topic_shift": true, "utterance": "O.k, it's a prudential time frame. If i can't o don't like to apply online, may i apply via mail?", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "Sure. For that, you have to download VA Form 28-8832 and fill it out.", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "Do you want to know what happens if you qualify?", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "No, don't think i need that for now.", "session_id": "doc2dial_1075"}
{"topic_shift": true, "utterance": "Going back to the online process, How do i apply through there?", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "All right. First, you have to sign in to your eBenefits account. Then, you have to select apply and after that, do click in Vocational Rehabilitation and Employment Benefits.", "session_id": "doc2dial_1075"}
{"topic_shift": false, "utterance": "what happens after After you apply for health care benefits", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "After you have applies, we send a letter in the mail to let you know if you were approved", "session_id": "doc2dial_3662"}
{"topic_shift": true, "utterance": "When will I hear back about it?", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "have you already applied?", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "In less than 1 week", "session_id": "doc2dial_3662"}
{"topic_shift": true, "utterance": "If it is approved what happens next?", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "Wait for your welcome call from VA . We ll call you to welcome you to the VA health care program , help you with scheduling your first doctor s appointment , and answer any questions you may have about your health care benefits", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "Do I get some sort of card?", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "contact your local VA medical center and speak with the enrollment coordinator", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "what if I requested a doctor appointment?", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "we ll set up an appointment for you with a VA doctor or provider and send you a notice with your appointment time in the mail", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "If you approve my application, what do I do next?", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "Read your Veterans Health Benefits Handbook", "session_id": "doc2dial_3662"}
{"topic_shift": false, "utterance": "Tell me about the TEACH Grant Agreement To Serve (ATS)", "session_id": "doc2dial_3104"}
{"topic_shift": true, "utterance": "Did you complete the TEACH Grant ATS?", "session_id": "doc2dial_3104"}
{"topic_shift": false, "utterance": "yes, I did it", "session_id": "doc2dial_3104"}
{"topic_shift": false, "utterance": "Please, log in to start", "session_id": "doc2dial_3104"}
{"topic_shift": true, "utterance": "What do I need to the ATS process?", "session_id": "doc2dial_3104"}
{"topic_shift": false, "utterance": "You need a verified FSA ID", "session_id": "doc2dial_3104"}
{"topic_shift": true, "utterance": "Can you tell me what is a TEACH Grant?", "session_id": "doc2dial_3104"}
{"topic_shift": false, "utterance": "It's a program that provides funds to students who are completing or who plan to complete coursework that is required to begin a career in teaching, and agree to teach full time for at least four years at an elementary school, secondary school  or educational service agency that serves students from low-income families and to meet other requirements", "session_id": "doc2dial_3104"}
{"topic_shift": true, "utterance": "Who should complete this program?", "session_id": "doc2dial_3104"}
{"topic_shift": false, "utterance": "Students who are receiving a TEACH Grant  and who have completed TEACH Initial and Subsequent Counseling for the same Award Year", "session_id": "doc2dial_3104"}
{"topic_shift": true, "utterance": "ow long will it take  the ATS process ?", "session_id": "doc2dial_3104"}
{"topic_shift": false, "utterance": "It must be completed in a single session of 20-30 minutes", "session_id": "doc2dial_3104"}
{"topic_shift": false, "utterance": "please show me information about Veterans Educational Assistance Program", "session_id": "doc2dial_1713"}
{"topic_shift": false, "utterance": "You may be able to continue your education by using part of your military pay to help cover the cost of school .", "session_id": "doc2dial_1713"}
{"topic_shift": true, "utterance": "Am I eligible for VEAP benefits?", "session_id": "doc2dial_1713"}
{"topic_shift": false, "utterance": "Entered service for the first time between January 1 , 1977 , and June 30 , 1985", "session_id": "doc2dial_1713"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1713"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1713"}
{"topic_shift": true, "utterance": "How many months of benefits can I get, and how long do I have to use them?", "session_id": "doc2dial_1713"}
{"topic_shift": false, "utterance": "we ll automatically refund it to you .", "session_id": "doc2dial_1713"}
{"topic_shift": true, "utterance": "how to be sure that I will be approved for the program", "session_id": "doc2dial_1713"}
{"topic_shift": false, "utterance": "Ask them to complete VA Form 22 - 1999 , Enrollment Certification , and send all the forms to us .", "session_id": "doc2dial_1713"}
{"topic_shift": true, "utterance": "Can I get the money back that I put into my VEAP account?", "session_id": "doc2dial_1713"}
{"topic_shift": false, "utterance": "Yes, You can withdraw the money in your VEAP account if you don t meet basic qualifying requirements or if you formally ask for a refund", "session_id": "doc2dial_1713"}
{"topic_shift": false, "utterance": "Can you explain about the Agent Orange exposure from C-123 aircraft to me?", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "Did you fly on or work with C-123 aircraft in Vietnam or other location?", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "No, I did not fly on or work with C-123 aircraft in Vietnam.", "session_id": "doc2dial_1707"}
{"topic_shift": true, "utterance": "What must be true for reservists to get disability benefits?", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "Do you have an illness caused by Agent Orange?", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "Yes, I have an illness caused by Agent Orange.", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "Were you assigned to flight, ground, or medical crew duties at one of these locations?", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "Yes, I was assigned to flight duties at the locations.", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "Then you should be able to get disability benefits.", "session_id": "doc2dial_1707"}
{"topic_shift": true, "utterance": "What if I had contact with Agent Orange?", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "If you had contact with Agent Orange, which the U.S. military used as an herbicide to clear trees and plants during Vietnam War, which was sprayed from C-123 aircraft.", "session_id": "doc2dial_1707"}
{"topic_shift": true, "utterance": "How am I able to get disability benefits from having Agent Orange?", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "You will be able to get disability benefits because of the Agent Orange.", "session_id": "doc2dial_1707"}
{"topic_shift": false, "utterance": "What do I need to know about the Income-Sensitive Repayment Plan?", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "The payments under this plan increase or decrease based on your annual income.", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "Do you need to make lower payments on your Federal Family Education Loan Program at this time?", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "Yes, I lost my job and need to make lower payments.", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "Then the Income-Sensitive Repayment Plan could be the perfect plan for you.", "session_id": "doc2dial_3110"}
{"topic_shift": true, "utterance": "What FFEL Program loans are eligible?", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "Subsidized, Unsubsidized Federal Stafford Loans; FFEL Plus Loans, and FFEL Consolidation Loans are all eligible for the Income-Sensitive Repayment Plan.", "session_id": "doc2dial_3110"}
{"topic_shift": true, "utterance": "What if I have FFEL Program loans owned by the US Deparment of Education?", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "You would be best to contact your loan servicer.", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "How do I find info for all the federal student loans I have received?", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "You should visit My Federal Student Aid to view any info about the federal student loans you have gotten and to find out any info for the loan servicer.", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "What if  have FFEL Program loans not owned by the ED?", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "Then you should contact your lender.", "session_id": "doc2dial_3110"}
{"topic_shift": false, "utterance": "How should I apply?", "session_id": "doc2dial_2568"}
{"topic_shift": true, "utterance": "You must send   Original installation request pdf VS-1 s   that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt", "session_id": "doc2dial_2568"}
{"topic_shift": true, "utterance": "and do I have to have Zoning Proof?", "session_id": "doc2dial_2568"}
{"topic_shift": false, "utterance": "don't have zoning proof?", "session_id": "doc2dial_2568"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2568"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2568"}
{"topic_shift": false, "utterance": "You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the forms, or call 1 - 518 - 474 - 0919 for more information.", "session_id": "doc2dial_2568"}
{"topic_shift": false, "utterance": "What do I need to do to convert my repair shop registered with the New York State DMV?", "session_id": "doc2dial_2568"}
{"topic_shift": false, "utterance": "consult the Regulations of the DMV Commissioner bodywork and bodywork repair workshop pdf CR-82   download and read Repair & Body Shop business requirements PDF", "session_id": "doc2dial_2568"}
{"topic_shift": true, "utterance": "And how do I do if I still don't have my Proof of Workers' Compensation insurance?", "session_id": "doc2dial_2568"}
{"topic_shift": false, "utterance": "Don't have your proof of Workers' Compensation Insurance?", "session_id": "doc2dial_2568"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2568"}
{"topic_shift": false, "utterance": "Hello. Hope you're in good health. I need some information about my benefits.", "session_id": "doc2dial_3676"}
{"topic_shift": true, "utterance": "Of course. Do you want to know more about your VA health care benefits, your health care team, and where you ll go for care?", "session_id": "doc2dial_3676"}
{"topic_shift": false, "utterance": "No, that's not what I need to know.", "session_id": "doc2dial_3676"}
{"topic_shift": false, "utterance": "Can I talk to someone about how to access certain services?", "session_id": "doc2dial_3676"}
{"topic_shift": false, "utterance": "Yes, simply call our toll-free hotline at 877-222-8387, Monday through Friday , 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_3676"}
{"topic_shift": true, "utterance": "Thank you for the number. You see, I don't understand how to manage my benefits online. Or can you actually explain it to me quickly?", "session_id": "doc2dial_3676"}
{"topic_shift": false, "utterance": "Yes, I can.", "session_id": "doc2dial_3676"}
{"topic_shift": false, "utterance": "Are you signed up for the VA health care program?", "session_id": "doc2dial_3676"}
{"topic_shift": false, "utterance": "No, I'm not signed up.", "session_id": "doc2dial_3676"}
{"topic_shift": true, "utterance": "I'm considering an application. Are health concerns a general problem for veterans?", "session_id": "doc2dial_3676"}
{"topic_shift": false, "utterance": "Indeed, certain health concerns may be more likely to affect Veterans who served in a specific time and place. You can find out which health concerns you should be aware of depending on when and where you served.", "session_id": "doc2dial_3676"}
{"topic_shift": false, "utterance": "Yeah, i need help. I want to know about the process to replace a SSN card, please. I'm a non citizen adult.", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "No problem. You can do that, in case your current SSN card got lost or stolen, free of charge. But, what is really important for you is to know your SS number. If you do know that, then you don't need to get a card replacement.", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "Are you in need of that replacement with work purpose or for other reasons?", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "No, i'm not in need of the card for any of that. Just wanted to know about the replacement process", "session_id": "doc2dial_108"}
{"topic_shift": true, "utterance": "Let's say i don't have permission to work. Can i still apply for a social security number?", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "Sure. If you are in that scenario, you can still apply for a SSN under certain circumstances, such as requested for a federal or local law in order to get some assistance benefit.", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "I see, thanks. And being a non citizen, what documents i would need to apply, please?", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "Well, you'll need to show you current inmigration document, as specific as it get, you need Form I-551, Immigrant Visa and I-766, EAD or work permit.", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "You said before, a federal law could require me to provide a SSN in order to get some benefit, right?", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "That's correct. Some government benefits or services, requires from you to provide a SSN. That's regulated by federal or local law.", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "Good to know that. Say, what about those are students?Do they need to present some permit?", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "Indeed, they need to do that. Any F-1 student who need a replacement, must present the I-766 work permit from DHS.", "session_id": "doc2dial_108"}
{"topic_shift": false, "utterance": "Hi, I would like to find out if I am eligible for federal student aid, could you please tell me who is eligible to get aid?", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "Well most U.S. citizens or eligible non citizens are eligible for financial aid for college or career school. It is however important to understand the criteria of the programs, how to stay eligible, and how to get your eligibility back if for some reason you lose it.", "session_id": "doc2dial_4119"}
{"topic_shift": true, "utterance": "Are you enrolled at a college or career school and do you have a financial need?", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "Yes I am enrolled at a college and I am battling to pay my tuition fees.", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "Seeing as you have a financial need and are enrolled at a college and if you are a U.S. citizen or eligible non citizen you should be eligible to apply for assistance.", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "Are there any other requirements that have to be met before applying?", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "Yes there are other requirements.", "session_id": "doc2dial_4119"}
{"topic_shift": true, "utterance": "I am eligible for further assistance because one of my parents was filled in Iraq?", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "Yes if one of your parents was filled in Iraq you might be eligible for additional Federal Pell Grant funding or for an Iraq Service Grant.", "session_id": "doc2dial_4119"}
{"topic_shift": true, "utterance": "What do I have to do to stay eligible for federal funding?", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "I will share a link with  you so that you can see what is required to stay eligible for funding.", "session_id": "doc2dial_4119"}
{"topic_shift": true, "utterance": "I have been in foster care for most of my life and am wondering how this affect the Federal Student Aid program.", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "There aren;t financial aid programs specifically for students who are or have been in foster care. However, you can still receive funding for college is you meet the eligibility requirements.", "session_id": "doc2dial_4119"}
{"topic_shift": false, "utterance": "hi i need help about GI Bill and other educational benefits", "session_id": "doc2dial_1061"}
{"topic_shift": true, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "Do you want to know what to do After submitting the application?", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "Want to know How to apply for the GI Bill or other VA education and training benefits?", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "Do you want to know if you are eligible for the GI Bill or other VA educational benefits?", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1061"}
{"topic_shift": true, "utterance": "What Other VA benefits and services do you offer?", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.", "session_id": "doc2dial_1061"}
{"topic_shift": true, "utterance": "And can you transfer the benefits of GI Bill?", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "You can of course Transfer your post-9/11 GI Bill benefits Transfer your unused post-9/11 GI Bill benefits to your spouse or other dependents.", "session_id": "doc2dial_1061"}
{"topic_shift": false, "utterance": "Can I get direct deposit for my benefit payment?", "session_id": "doc2dial_487"}
{"topic_shift": true, "utterance": "yes you can Set Up or Change Your Direct Deposit", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "How do I set up my bank info for direct deposit?", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "Do you want to set up or change the direct deposit of your benefit payment ?", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "I dont to change I need to set up", "session_id": "doc2dial_487"}
{"topic_shift": true, "utterance": "Is there any additional information for this service?", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "Yes there's been cahnges as of March 1, 2013 for this service", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "Yes I need to know the changes", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "you are required to receive your payments electronically As of March 1 , 201", "session_id": "doc2dial_487"}
{"topic_shift": true, "utterance": "can you send my payment to a bsnk or creditu untion account?", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "ave all of the following information ready when you apply  Social Security number and Bank routing transit number", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "How long does it take to set up?", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes", "session_id": "doc2dial_487"}
{"topic_shift": false, "utterance": "I'd like some pointers on how to register my vehicle.", "session_id": "doc2dial_2781"}
{"topic_shift": true, "utterance": "Is it an out-of-state vehicle?", "session_id": "doc2dial_2781"}
{"topic_shift": false, "utterance": "Yes it's presently registered in Jersey.", "session_id": "doc2dial_2781"}
{"topic_shift": false, "utterance": "It's dependent on certain criteria.", "session_id": "doc2dial_2781"}
{"topic_shift": true, "utterance": "If the car isn't in my name what needs to be done?", "session_id": "doc2dial_2781"}
{"topic_shift": false, "utterance": "For a new vehicle purchased from an out-of-state dealer there are some documents that you will need to provide like the\u00a0Manufacturer s Certificate of Origin MCO and\u00a0the dealer's bill of sale.", "session_id": "doc2dial_2781"}
{"topic_shift": true, "utterance": "Okay I'll come down to the DMV with them. Is there a special time for this sort of thing?", "session_id": "doc2dial_2781"}
{"topic_shift": false, "utterance": "You will need to make a reservation online before visiting DMV offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga or Monroe Counties.", "session_id": "doc2dial_2781"}
{"topic_shift": true, "utterance": "Do the same documents apply for a used car?", "session_id": "doc2dial_2781"}
{"topic_shift": false, "utterance": "It depends if the vehicle was bought new or used.", "session_id": "doc2dial_2781"}
{"topic_shift": true, "utterance": "I'd like to remove the lien on the car too, is that possible?", "session_id": "doc2dial_2781"}
{"topic_shift": false, "utterance": "In that case, you must provide proof that the lien has been satisfied and that you paid your vehicle loan off. For more information see remove or add a lienholder from a title [ 5 ].", "session_id": "doc2dial_2781"}
{"topic_shift": false, "utterance": "How is calculation done when determining how much I am due to receive in federal student aid?", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "The schools that you list on your FAFSA form use several pieces of information to calculate how much you will receive in aid", "session_id": "doc2dial_2959"}
{"topic_shift": true, "utterance": "What is the easiest way of explaining what the basic eligibility criteria for federal student aid is, and who decides how much I receive?", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "I can answer that for you in a very short manner, if that 's ok with you", "session_id": "doc2dial_2959"}
{"topic_shift": true, "utterance": "What does the term cost of attendance (COA) mean?", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "COA is that cost incurred for you to attend school. Most colleges will calculate your COA which will show all costs involved in attending that school for the academic year", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "Are you/will you be attending school at least for half of the academic year?", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "Yes, I will", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "In this case, your COA is calculated and estimated on a number of different factors", "session_id": "doc2dial_2959"}
{"topic_shift": true, "utterance": "What role does the EFC play along with my COA when deciding how much I receive in federal student aid?", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "Your EFC is subtracted from your COA which then determines the amount of your financial need. This is then used to determine how much need-based financial aid you will recieve", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "Is there a long answer for my earlier question regarding me meeting the eligibility criteria for federal student aid and who then decides how much federal aid I receive?", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "For the long answer to this question, you will need to read further in the relevant section of the website", "session_id": "doc2dial_2959"}
{"topic_shift": false, "utterance": "I need medical care but don't have benefits and wanted to see what I can do", "session_id": "doc2dial_1288"}
{"topic_shift": true, "utterance": "You don't have VA health care benefits?", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "no VA and no nothing else", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "Do you know what health benefits you may have earned?", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "Have you served in a combat zone?", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "yes I have", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "You can get free counseling and other support at one of our 300 community Vet Centers. We can help you find a Vet Center near you", "session_id": "doc2dial_1288"}
{"topic_shift": true, "utterance": "You do have services for female vets?", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "Yes, we have female-specific services and general services.", "session_id": "doc2dial_1288"}
{"topic_shift": true, "utterance": "do you have sexual assault help?", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "Yes, you can get help through VA and you don\u2019t need to have a service-connected disability rating. You may be able to get MST-related care even if you don\u2019t qualify for other VA services. You also don\u2019t need to have reported the MST or have other proof that it happened.", "session_id": "doc2dial_1288"}
{"topic_shift": false, "utterance": "Hey, i was reading about the procedures to buy and sell a vehicle and wanted to know something extra about it.", "session_id": "doc2dial_2795"}
{"topic_shift": true, "utterance": "Is your doubt aimed to name changing?", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "Oh, yeah, that one exactly.", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "IS your doubt is if you can change the name on the vehicle registration, the answer is no. That applies for the title certificate too. In any case, to get a different name on the registration, you mus transfer the ownership of the vehicle.", "session_id": "doc2dial_2795"}
{"topic_shift": true, "utterance": "Umm, i see you're pretty specific on that one, huh?..If anyone want to have more information on buying a vehicle, what can be used?", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "You can refer to the following DMV documents: Let the Buyer Be Aware, and Q&A About your title certificate.", "session_id": "doc2dial_2795"}
{"topic_shift": true, "utterance": "What can you tell me about possible damages to the vehicle?", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "IF you're buying, you can go online and check the National Crime Bureau database and see if a vehicle has flood damage. You must be aware that you need the Vehicle Identification Number to do that.", "session_id": "doc2dial_2795"}
{"topic_shift": true, "utterance": "Umm, o.k that's useful information. Heh, say, do you happen to give information to register, i don't know, a snowmobile?", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "In fact, yes. You can look for information about that vehicle and how to register it.", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "Really?, That's nice!..What else can I register with you?", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "You can register a boat or an ATV or a trailer.", "session_id": "doc2dial_2795"}
{"topic_shift": true, "utterance": "And for that, where i can get proofs?", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "You can request them from the seller.", "session_id": "doc2dial_2795"}
{"topic_shift": false, "utterance": "I need help with my Social Security and direct deposit", "session_id": "doc2dial_493"}
{"topic_shift": true, "utterance": "Do you want help setting up direct deposit of your benefit payments?", "session_id": "doc2dial_493"}
{"topic_shift": false, "utterance": "no sir", "session_id": "doc2dial_493"}
{"topic_shift": true, "utterance": "Do you want more information about what direct deposit is?", "session_id": "doc2dial_493"}
{"topic_shift": false, "utterance": "no , I know what it is", "session_id": "doc2dial_493"}
{"topic_shift": true, "utterance": "Okay, would you like more information about direct deposit and your Social Security benefits?", "session_id": "doc2dial_493"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_493"}
{"topic_shift": true, "utterance": "What other questions do you have?", "session_id": "doc2dial_493"}
{"topic_shift": false, "utterance": "no questions, just need more info", "session_id": "doc2dial_493"}
{"topic_shift": true, "utterance": "can I just create an account and log in for more info?", "session_id": "doc2dial_493"}
{"topic_shift": false, "utterance": "Yes. We are constantly expanding and improving our online services , including the ability to set up or change your direct deposit information .If you already receive Social Security or Supplemental Security Income SSI benefits and you have a bank account , just log in to your my Social Security account\u00a0 and\u00a0 you can make changes.", "session_id": "doc2dial_493"}
{"topic_shift": false, "utterance": "but what if I don't have one of those?", "session_id": "doc2dial_493"}
{"topic_shift": false, "utterance": "No problem,  simply create a personal my Social Security account  and you will have the ability to set up or change your direct deposit information .", "session_id": "doc2dial_493"}
{"topic_shift": false, "utterance": "I need help understanding school aid offers.", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "I can assist you with this. Have you applied to multiple schools?", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "No, my son has.", "session_id": "doc2dial_2965"}
{"topic_shift": true, "utterance": "How do we figure out the net price for each school he has applied to?", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "I can help you with that. Finding out the net price for each school helps you figure out which one will be the most affordable for your son.", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "What if the school he applied to doesn't list the cost of attendance on his aid offer?", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "He can ask the financial aid office for this information. Be sure that it includes the amount he will pay to the school directly like tuition and fees, and other costs(living expenses, supplies, and transportation).", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "Who can help answer questions about my son's aid offer?", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "Your son's financial aid office at his school can help you with this.", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "What if he needs to take out larger amounts of private loans at one school over another?", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "In this case, please pay special attention to the terms and conditions of the private loans, so you know what your obligations will be.", "session_id": "doc2dial_2965"}
{"topic_shift": false, "utterance": "Is it possible to be eligible for a discharge if my loan servicer did not make the required return of loan funds to the loan servicer when I withdrew from school?", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "Yes, you can learn more about the unpaid refund discharge to see if you qualify or not.", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Program or Federal Family Education Loan?", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "Yes, I withdrew after receiving the William D. Ford Federal Direct Loan Program loan.", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "Then the school would have been required under federal regulations to return some or all of the loan money to your loan servicer.", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "Will the discharge be for the whole amount?", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "The discharge would be for the portion of the loan that the school did not return.", "session_id": "doc2dial_2971"}
{"topic_shift": true, "utterance": "How do I apply for an unpaid refund dischargeif the school is still open?", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "You should be able to contact the school and attempt to resolve the problem with them before applying for an unpaid refund.", "session_id": "doc2dial_2971"}
{"topic_shift": true, "utterance": "What if I am parent who received a Direct PLUS Loan to help pay for my child's education, will my loan be discharged due to unpaid refund?", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "Actually, yes, the amount the school should have returned will be discharged.", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "What will happen if my child withdrew from school but the school never made a return of the parent PLUS loan funds?", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "You will get the amount of the loan the school should have returned discharged.", "session_id": "doc2dial_2971"}
{"topic_shift": false, "utterance": "Are there any restrictions for drivers with not so good records or problems?", "session_id": "doc2dial_2024"}
{"topic_shift": true, "utterance": "Does your driving history include alcohol related violations?", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "No not at all", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "Do you have to put an ignition lock device on the car?", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "It may be a requirement, yes", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "Are there any other restrictions to be put on  if that is the case?", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "You could be subject to instal an ignition interlock", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "What are the fees for those?", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "They vary and can be found on the ignition interlock page at the NYS Division of Criminal Justice Services Website", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "What if you are convicted?", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "Then unfortunately your driver license will be revoked", "session_id": "doc2dial_2024"}
{"topic_shift": true, "utterance": "How long will they be revoked for?", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "Your driver license will be revoked for a minimum of 30 days", "session_id": "doc2dial_2024"}
{"topic_shift": false, "utterance": "What happens if my SSI application is denied?", "session_id": "doc2dial_444"}
{"topic_shift": true, "utterance": "If your application is denied, you can then appeal it.", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "Has your application been denied?", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "Yes, it has.", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "Sorry to hear that. Your next step will be to file an SSI appeal online.", "session_id": "doc2dial_444"}
{"topic_shift": true, "utterance": "How do I educate myself more about the process it takes to get Disability Benefits?", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "Our Disability Benefit page can help you with that.", "session_id": "doc2dial_444"}
{"topic_shift": true, "utterance": "Can I file an appeal now?", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "Absolutely.", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "How can I find out more information about appeals and why my application was denied?", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "You can learn more about appeals by reading \"how to appeal a decision\" on our website.", "session_id": "doc2dial_444"}
{"topic_shift": true, "utterance": "How do I know if I'm eligible for Social Security and Retirement Benefits, as well as SSI?", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "If you have worked long enough you may qualify for these additional benefits.", "session_id": "doc2dial_444"}
{"topic_shift": false, "utterance": "I'm applying for disability benefits and need to know what documents I need.", "session_id": "doc2dial_322"}
{"topic_shift": true, "utterance": "I can assist you with this. Would you like a list of documents need to prove eligibility?", "session_id": "doc2dial_322"}
{"topic_shift": false, "utterance": "Yes. That would be very helpful.", "session_id": "doc2dial_322"}
{"topic_shift": false, "utterance": "First you will need a birth certificate. Do you have one?", "session_id": "doc2dial_322"}
{"topic_shift": false, "utterance": "Okay. You will need to obtain one or provide another proof of birth.", "session_id": "doc2dial_322"}
{"topic_shift": false, "utterance": "Okay. You will need to obtain one or provide another proof of birth.", "session_id": "doc2dial_322"}
{"topic_shift": true, "utterance": "Okay. Is the online application available in Spanish?", "session_id": "doc2dial_322"}
{"topic_shift": false, "utterance": "The online application is currently available in English only, but you do have the option to schedule an appointment to apply for benefits in your preferred language.", "session_id": "doc2dial_322"}
{"topic_shift": true, "utterance": "Can I mail my documents?", "session_id": "doc2dial_322"}
{"topic_shift": false, "utterance": "Yes. Will you be mailing your documents to us?", "session_id": "doc2dial_322"}
{"topic_shift": false, "utterance": "I'm not sure. I will probably just provide them online.", "session_id": "doc2dial_322"}
{"topic_shift": false, "utterance": "Hey, i'm in need to create an account on your site, could you give me more information?", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "You're talking about an MyDMV account. Do you want to know the requirements to create it?", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "No, i don't think i need that right now. I'm looking for something more general.", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "Once i create my account and so, lets say i forgot my password. What can i do?", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "Easy. You can make use of the system's \"Forgot your Password\" tool.", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "O.k, i see. In any case, I create a password, Will that password be permanent or i'll have to change it?", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "It will be permanent. Besides, your account security will be increased after you set your security questions / answers.", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "Umm, that sound pretty secure. but i guess at first i'll have a temporary password, isn't? To create the account?", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "That's correct. You'll receive it on your inbox. All you have to do is to open our email and click on the link to MyDMV, using your temporary password in the new page.", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "O.k, thanks. Lets talk about something else. A friend ordered a learner permit, but he hasn't received it yet, What can he do?", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "All he can do is to wait until the document arrives, and then he can proceed to create an account on MyDMV. This applies for you as well, you can't creat any account if you don't have a DMV card.", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "I guess there's a procedure in case i'm creating my account and lost my password, huh?", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "Yeah, you only have to look for the steps and follow them.", "session_id": "doc2dial_2742"}
{"topic_shift": false, "utterance": "tell me about who can qualify for what", "session_id": "doc2dial_336"}
{"topic_shift": true, "utterance": "Even if you do not qualify for benefits on someone else's record some members of your family may qualify for benefits on your record", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "is there any more info I can look into on this?", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "Are you interested in information about benefits for your family?", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "no I wanted to know about my benefits", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "Have you never married or had children?", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "You can have a look at \"How You Apply For Retirement Benefits Or Medicare\"", "session_id": "doc2dial_336"}
{"topic_shift": true, "utterance": "will benefits decrease the other's benefits?", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "Benefits paid to you as a spouse will not decrease your spouse's retirement benefit", "session_id": "doc2dial_336"}
{"topic_shift": true, "utterance": "what are the ages I need to know about as I get ready for this?", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "You may be able to get spouse's retirement benefits if you are at least 62 years of age and your spouse is receiving retirement or disability benefits. You can also qualify for Medicare at age 65", "session_id": "doc2dial_336"}
{"topic_shift": false, "utterance": "Hello, can you advise me to pay your student loan?", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "It has to be pending in relation to the payment systems, so it is recommended that you contact your pre administrator.", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "Since it can bring complications by not making a payment in the stipulated time.", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "What if I don't make a payment on time?", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "As penalties, charges may be generated for late payment charges, among other things.", "session_id": "doc2dial_3448"}
{"topic_shift": true, "utterance": "What can you tell me more about loans?", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "It is important to cancel in a stipulated time and request loans that you can pay.", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "What is the purpose of the Loan Debt Collection Assistant?", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "It is a tool that aims to give information on how to access the full range of special payment options available to you.", "session_id": "doc2dial_3448"}
{"topic_shift": true, "utterance": "I wonder what would happen if I can't make a monthly payment?", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "It is important that you seek information from your loan servicer.", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "Can you tell me about this topic?", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "The main thing is that you contact your business administrator and find a solution to the problem.", "session_id": "doc2dial_3448"}
{"topic_shift": false, "utterance": "I want to know what I have to pay", "session_id": "doc2dial_2756"}
{"topic_shift": true, "utterance": "Do you need information about the driver responsibility assessment?", "session_id": "doc2dial_2756"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2756"}
{"topic_shift": true, "utterance": "Would you like to know why you must pay?", "session_id": "doc2dial_2756"}
{"topic_shift": false, "utterance": "no I know that I got the fines", "session_id": "doc2dial_2756"}
{"topic_shift": true, "utterance": "Would you like to know how much you have to pay?", "session_id": "doc2dial_2756"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2756"}
{"topic_shift": false, "utterance": "The amount will depend on the type of violation or the total number of points on your driving record.", "session_id": "doc2dial_2756"}
{"topic_shift": true, "utterance": "can I check if my license is ok and you haven't suspended it or anything?", "session_id": "doc2dial_2756"}
{"topic_shift": false, "utterance": "You can check by signing up for MyDMV if you haven't done so yet and using the account to check.", "session_id": "doc2dial_2756"}
{"topic_shift": true, "utterance": "what do I do when I receive the first annual assessment statement?", "session_id": "doc2dial_2756"}
{"topic_shift": false, "utterance": "When you receive the first annual assessment statement, you can pay the annual assessment, or you can pay the total assessment for the three year period.", "session_id": "doc2dial_2756"}
{"topic_shift": false, "utterance": "Hi. can you help me get information about Agent Orange Exhibition in Vietnam or Korea", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "clear Did you serve in Vietnam, even aboard a ship on the inland waterways or within the 12-mile territorial seas?", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1539"}
{"topic_shift": true, "utterance": "What should I do when I file my claim?", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "it is very easy you only have to send:shows you have an Agent Orange related illness\u00a0 A medical history", "session_id": "doc2dial_1539"}
{"topic_shift": true, "utterance": "and is there anything that shows which diseases are related to the agent orange?", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "of course. You can review our lists of diseases related to Agent Orange.", "session_id": "doc2dial_1539"}
{"topic_shift": true, "utterance": "What kind of sample should I send to show the disease I have?", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "any issued by your doctor. in the medical history", "session_id": "doc2dial_1539"}
{"topic_shift": true, "utterance": "What requirements must I meet to obtain disability benefits?", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "Do you have a disease that we believe is caused by Agent Orange?", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "sorry since you don't meet the requirement no You may be able to get disability benefits", "session_id": "doc2dial_1539"}
{"topic_shift": false, "utterance": "I would like to know what would happen if I forget not to respond to the notice of non-compliance and licence downgrade.", "session_id": "doc2dial_2030"}
{"topic_shift": true, "utterance": "That will result in your Commercial Driver License automatically being downgraded to a Non-CDL class and/or your Commercial Learner Permit being cancelled as of the effective date on the notice.We recommend that you submit your required information to the Medical Certification Unit at least 20 days before the effective date of the downgrade. This will allow reception and processing time.", "session_id": "doc2dial_2030"}
{"topic_shift": false, "utterance": "Has your license already been downgraded?", "session_id": "doc2dial_2030"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_2030"}
{"topic_shift": false, "utterance": "Do you hold a Commercial Learner Permit?", "session_id": "doc2dial_2030"}
{"topic_shift": false, "utterance": "No, I don't have that kind of permit.", "session_id": "doc2dial_2030"}
{"topic_shift": true, "utterance": "What steps should I follow if I get a notice of non-compliance and licence downgrade?", "session_id": "doc2dial_2030"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_2030"}
{"topic_shift": true, "utterance": "What happens if I have been convicted of more than one serious offense?", "session_id": "doc2dial_2030"}
{"topic_shift": false, "utterance": "Your commercial driver license may be suspended.", "session_id": "doc2dial_2030"}
{"topic_shift": false, "utterance": "Hello there, I need to know if I can file an appeal if my application was rejected.", "session_id": "doc2dial_450"}
{"topic_shift": true, "utterance": "Of course, you can.", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Was your SSI application recently denied?", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "No, not recently. It's been some time ago, actually.", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Do you want to learn more about filing an appeal?", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Yes, that'd be nice.", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "In that case you should read the section \"how to appeal a decision\".", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Sure, but can you walk me through the process?", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Of course.", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Good, so can you tell me if it's possible to file an SSI appeal online?", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Yes, it is possible to file an SSI appeal online.", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Great, where can I find out how to file an appeal then?", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "You can read how to appeal a decision online.", "session_id": "doc2dial_450"}
{"topic_shift": true, "utterance": "One last question, is there a way to schedule an appointment so I can apply in a local office instead of online? The process confuses me.", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "Yes, you can also schedule an appointment with a local Social Security office to file an application. Call 1-800-772- 213 or TTY 1- 800-325-0778 from 7 a.m. to 7 p.m., Monday through Friday or contact your local Social Security office.", "session_id": "doc2dial_450"}
{"topic_shift": false, "utterance": "can you give me VA Assistance information and home assistance and subsidy benefits", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "If I need help with daily activities, or I'm confined at home", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "no it's not my case", "session_id": "doc2dial_1511"}
{"topic_shift": true, "utterance": "What if I am in a nursing home?", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "you ll also need to fill out a Request for Nursing Home Information in Connection with Claim for Aid and Attendance VA Form 21 - 0779 .s Download VA Form 21 - 0779 PDF", "session_id": "doc2dial_1511"}
{"topic_shift": true, "utterance": "ok can you help me with VA and assistance eligibility", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "If you get a VA pension and you meet at least one of the requirements listed below", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "ok can you help me with VA and assistance eligibility", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "which are the requirements?", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "You need another person to help you perform daily activities , like bathing , feeding , and dressing", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "if you may be eligible for this benefit", "session_id": "doc2dial_1511"}
{"topic_shift": false, "utterance": "If I want to get a license to drive a taxi or livery vehicle, what can I do if I don't have a New York State driver license?", "session_id": "doc2dial_2018"}
{"topic_shift": true, "utterance": "Do you have a current valid driver's license?", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "No, I don't", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "What did I do if I plan to drive a taxi or livery vehicle in New York City and don't have a New York State driver license?", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "You must contact the Taxi and Limousine Commission.", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "What do I need to do to apply for a valid driver license in New York State?", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "You must apply for a driver license. Please note to drive a taxi or livery vehicle, you must apply for a Class E driver license instead of a Class D license. Both licenses require the same vision, written and road tests", "session_id": "doc2dial_2018"}
{"topic_shift": true, "utterance": "How do I change from a Class D to a Class E license?", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "You must initially bring your existing NY State license as proof of identity to the DMV centre", "session_id": "doc2dial_2018"}
{"topic_shift": true, "utterance": "What are the requirements needed to drive a taxi or livery vehicle?", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "You must be at least 18 years of age and have a driver license from one of the classes of Class A or Class B", "session_id": "doc2dial_2018"}
{"topic_shift": true, "utterance": "What changes are there in relation to travelling and using my drivers license as identification?", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "It is recommended that you attend a DMV office to get an Enhanced or REAL ID as this will be needed shortly to board a flight", "session_id": "doc2dial_2018"}
{"topic_shift": false, "utterance": "How you doing there? Good afternoon. You know,  I'm looking to complete the application for federal aid, but i wanted to know if there's some kind of deadline or if I just simply can submit it whenever i want.", "session_id": "doc2dial_3306"}
{"topic_shift": false, "utterance": "Well, believe it or not, there are deadlines. And better to stick out on them because of the limited aid.", "session_id": "doc2dial_3306"}
{"topic_shift": true, "utterance": "Oh, wow. That's some pressure there. Well, for example, what can you tell me about deadlines for federal things?", "session_id": "doc2dial_3306"}
{"topic_shift": false, "utterance": "Well, you have those for the 2020-21 Academic Year. In that regard, your FAFSA form must be submitted by 11:59 p.m Central time, June 30, 2021 and any corrections before 11:59 p.m Central, September 11, 2021.", "session_id": "doc2dial_3306"}
{"topic_shift": true, "utterance": "Ohh, wow, very specific. And for those State ones?", "session_id": "doc2dial_3306"}
{"topic_shift": false, "utterance": "For those, you have to find out with each state, as each of them has its own deadline. Plus, you have to look depending on Academic Year.", "session_id": "doc2dial_3306"}
{"topic_shift": true, "utterance": "Right, right. I guess is some kind the same with those from college, right?", "session_id": "doc2dial_3306"}
{"topic_shift": false, "utterance": "Pretty much. As possibly you already guessed, each college has its own deadline. You'll have to check that out with you favorite college. Something else you should do is to ask your college about its definition of an application deadline.", "session_id": "doc2dial_3306"}
{"topic_shift": false, "utterance": "Do you know what date has any college of your interest for your FAFSA form.", "session_id": "doc2dial_3306"}
{"topic_shift": false, "utterance": "No, i really don't have any idea.", "session_id": "doc2dial_3306"}
{"topic_shift": true, "utterance": "You said before that state deadlines should be checked by academic year, isn't? Are there deadlines for year 2020-2021 already?", "session_id": "doc2dial_3306"}
{"topic_shift": false, "utterance": "There are. They're available to you. Go online and find out.", "session_id": "doc2dial_3306"}
{"topic_shift": false, "utterance": "I have some questions about my Social Security payments.", "session_id": "doc2dial_478"}
{"topic_shift": true, "utterance": "Do you have questions about setting up direct deposit on your account?", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "No. That's not what I need help with.", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "Before I advise you further, do you have a hearing impairment?", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "Yes. I'm deaf.", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "I can assist you with any questions you may have.", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "Is there a TTY number I can call for more information?", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "Yes, you can call toll free at 1-800-325-0778 between the hours of 7am and 7pm, Monday thru Friday.", "session_id": "doc2dial_478"}
{"topic_shift": true, "utterance": "Is using direct deposit a safe way to receive my benefits?", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "Yes, it is. Direct deposit is a very safe and secure option for receiving your payments.", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "How do I set up my account for direct deposit?", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "First, you will need to sign into your account and select the blue Benefits and Payments Details link. It will be on the right side of the page.", "session_id": "doc2dial_478"}
{"topic_shift": false, "utterance": "What would happen if my obligation to repay my loans or satisfy my TEACH grant obligation is reinstated?", "session_id": "doc2dial_3460"}
{"topic_shift": true, "utterance": "You would again be responsible to repay your loans with the terms of your promissory note that you signed.", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "Did you apply for a discharge of loans?", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "Yes, I applied for a discharge.", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "Your status of your loans would go back to the status they were before you applied for the discharge.", "session_id": "doc2dial_3460"}
{"topic_shift": true, "utterance": "What if I am a veteran that proved I am totally and permanently disabled?", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "You would be considered to have received the discharge for a federal tax purposes on the date the discharge was approved.", "session_id": "doc2dial_3460"}
{"topic_shift": true, "utterance": "Do I need to resume repayment on my previously discharged loans?", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "Yes, you must resume repayment of your previously discharged loans or acknowledge that you are once again responsible to meet the terms and conditions of your TEACH grant service obligation.", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "I received a TPD discharge but would like to go back to school, could I get more student loans or TEACH Grants?", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "Actually you would be able to but some conditions would need to be met.", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "What if I received a TPD discharge based on VA documentation?", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "You would have to give your school a letter from a physician stating you are able to engage in gainful activity, sign a statement that you can't get another TPD discharge.", "session_id": "doc2dial_3460"}
{"topic_shift": false, "utterance": "Hello. I'm a doing a research, and I was wondering if you could help me with information about the post traumatic stress disorder for veterans?", "session_id": "doc2dial_1277"}
{"topic_shift": false, "utterance": "Sure thing. We can help any veteran no matter how much time if he has been home, it's never too late to get counseling or treatment, to manage any symptoms and keep them from getting worse.", "session_id": "doc2dial_1277"}
{"topic_shift": true, "utterance": "Thank you, that's very kind of you. What can I do, if I need to talk to someone right now?", "session_id": "doc2dial_1277"}
{"topic_shift": false, "utterance": "First we would like to know, are you a veteran or are concerned about one?", "session_id": "doc2dial_1277"}
{"topic_shift": false, "utterance": "Yes, I'm a veteran, but also I'm concerned about others veterans I know.", "session_id": "doc2dial_1277"}
{"topic_shift": false, "utterance": "It's alright, no problem. In that case you can contact with our caring and qualified veterans crisis line responders for confidential help, many of them are veterans themselves, this is a private, free and 24/7 available service you can use.", "session_id": "doc2dial_1277"}
{"topic_shift": true, "utterance": "That sounds good, but, I can still use this service even f I don't have a veteran primary care benefit?", "session_id": "doc2dial_1277"}
{"topic_shift": false, "utterance": "No, at all. You don't need any previous requirement to get access to this service. You can call for general information to the hotline at 800-827-1000 or get in contact with your local veteran medic center or the veteran PTSD program near to you.", "session_id": "doc2dial_1277"}
{"topic_shift": true, "utterance": "Thta's great. There is any specific hour when I need to call for help?", "session_id": "doc2dial_1277"}
{"topic_shift": false, "utterance": "No at all, you can call to the veterans crisis line to get response at anytime, by calling to the 800-273-8255 and select 1 to start a confidential veterans chat.", "session_id": "doc2dial_1277"}
{"topic_shift": true, "utterance": "What happens if I don't live near to a medical center for veterans?", "session_id": "doc2dial_1277"}
{"topic_shift": false, "utterance": "In this type of cases, you can call for telemental health care or we can refer you to a veterans center or health provider near to you.", "session_id": "doc2dial_1277"}
{"topic_shift": false, "utterance": "I need information about the VA Title 38 U.S.C. 1151 claim.", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "I can help you with that. Have you suffered a disability or had an existing injury/disease get worse while getting VA medical care?", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "No, but my husband has.", "session_id": "doc2dial_1263"}
{"topic_shift": true, "utterance": "How do I help my husband get benefits?", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "First you will need to file a claim for disability compensation that shows the added disability occurred while receiving VA medical care or through a VA program designed to help vets find work.", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "Have you filed a disablity compensation claim?", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "Yes, we have.", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "Excellent. Make sure to show the added disability in your claim, if you have not yet done so.", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "How are compensation payments given?", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "These payments will be awarded the same way they would be if your husband's disability was military service related.", "session_id": "doc2dial_1263"}
{"topic_shift": true, "utterance": "What benefits can he get?", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "Your husband would receive monetary compensation.", "session_id": "doc2dial_1263"}
{"topic_shift": false, "utterance": "I need help with planning my Social Security survivor benefits.", "session_id": "doc2dial_3474"}
{"topic_shift": false, "utterance": "Do you need information about planning for your future Social Security survivor benefits?", "session_id": "doc2dial_3474"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3474"}
{"topic_shift": true, "utterance": "What would my widower receive in benefits?", "session_id": "doc2dial_3474"}
{"topic_shift": false, "utterance": "In the event of your passing, your widower would start receiving reduced benefits at age 60 or full benefits if they are at retirement age or older.", "session_id": "doc2dial_3474"}
{"topic_shift": true, "utterance": "I want to make sure that my family is financially taken care of after my passing. How do Social Security survivor benefits work?", "session_id": "doc2dial_3474"}
{"topic_shift": false, "utterance": "Your Social Security can help ensure that your family is taken care of if you have earned enough credits through working.", "session_id": "doc2dial_3474"}
{"topic_shift": true, "utterance": "What about my children? What would they receive?", "session_id": "doc2dial_3474"}
{"topic_shift": false, "utterance": "Your children who are under 18 or age 19 if still attending school full time can receive Social Security benefits if they are unmarried.", "session_id": "doc2dial_3474"}
{"topic_shift": false, "utterance": "Do you need more information about this?", "session_id": "doc2dial_3474"}
{"topic_shift": false, "utterance": "Yes, I would like more information about benefits for my children.", "session_id": "doc2dial_3474"}
{"topic_shift": false, "utterance": "fwdsaffwersda", "session_id": "doc2dial_3312"}
{"topic_shift": true, "utterance": "sadfzxcvzcxWDFSD", "session_id": "doc2dial_3312"}
{"topic_shift": false, "utterance": "Not really, what do you recommend me?", "session_id": "doc2dial_3312"}
{"topic_shift": true, "utterance": "Great, thanks. And what can I do as a undergraduate student?", "session_id": "doc2dial_3312"}
{"topic_shift": false, "utterance": "For undergraduate, is necessary to take either the sat or the act test.", "session_id": "doc2dial_3312"}
{"topic_shift": true, "utterance": "And what is the aid you bring?", "session_id": "doc2dial_3312"}
{"topic_shift": false, "utterance": "Many students worry that tuition and the other costs to continuing their education, to don't make them stop, most students receive some kind of financial aid.", "session_id": "doc2dial_3312"}
{"topic_shift": true, "utterance": "And what happens if they offer me a job or something?", "session_id": "doc2dial_3312"}
{"topic_shift": false, "utterance": "If that's the case ask for a wrote prove of that promise.", "session_id": "doc2dial_3312"}
{"topic_shift": true, "utterance": "And what can you tell me about the accreditations?", "session_id": "doc2dial_3312"}
{"topic_shift": false, "utterance": "This is something made by independent agencies, to ensure you qualify for a certain job.", "session_id": "doc2dial_3312"}
{"topic_shift": false, "utterance": "Good day. I want to learn about the mortgage life insurance for veterans, would be a great help for me.", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Of course. The Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.", "session_id": "doc2dial_1505"}
{"topic_shift": true, "utterance": "So, I'm sure there are conditions I need to meet to qualify. Right? Can you tell me what I need to do to qualify?", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Do you have a severe disability that we've concluded was caused or made worse by your service?", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Yes, you can say that. Lost both of my legs.", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Did you receive a Specially Adapted Housing grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Yes, I got a grant to install a stair lift.", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Do you have the title of the home?", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Yes, I hold the title. I literally worked, sweated and bled for it.", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Do you have a mortgage on the home?", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Yes. I wasn't born a king, like I said, I had to work for it all and I did.", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Are you under 70 years old?", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "No, I wish I was. I'm 82, can you believe that? I barely can believe it myself.", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "Unfortunately you can't get VMLI then. I'm sorry.", "session_id": "doc2dial_1505"}
{"topic_shift": false, "utterance": "How do I apply for disability benefits?", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "I can help you with that. First off, you should apply for benefits as soon as you become disabled.", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "Are you interested in applying now?", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "No, I don't think I am ready.", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "Ok, no problem. Are you deaf or hard of hearing?", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "Oh, no. I am not.", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "Do you have access to a telephone?", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "I do.", "session_id": "doc2dial_3475"}
{"topic_shift": true, "utterance": "Do you have any documents or publications that I can read?", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "We do, what are you interested in? Applying online for disability benefits? We also have documents on disability benefits and a starter kit.", "session_id": "doc2dial_3475"}
{"topic_shift": true, "utterance": "I am wondering about if I don't have enough work credits to be eligible for disability. What should I do?", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "We do have some information called \"Your income and resources\" that you can access on page 5 of our Supplemental Security Income SSI booklet.", "session_id": "doc2dial_3475"}
{"topic_shift": false, "utterance": "Hello, I am here to figure out how I can get disability benefits.", "session_id": "doc2dial_1262"}
{"topic_shift": true, "utterance": "In order to get these benefits, you'll need to file a claim for disability compensation. When you file, you'll have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.", "session_id": "doc2dial_1262"}
{"topic_shift": false, "utterance": "Do you want to file a claim?", "session_id": "doc2dial_1262"}
{"topic_shift": false, "utterance": "No, at least not now.", "session_id": "doc2dial_1262"}
{"topic_shift": true, "utterance": "I've read that if my disability was caused by unexpected complications, it can qualify me for a benefit. Is that correct?", "session_id": "doc2dial_1262"}
{"topic_shift": false, "utterance": "Yes. One example would be if VA carelessness or negligence led directly to an added disability or to your injury or disease getting worse.", "session_id": "doc2dial_1262"}
{"topic_shift": false, "utterance": "What about a mistake during a surgical treatment? Does that count?", "session_id": "doc2dial_1262"}
{"topic_shift": false, "utterance": "Yes, this also applies when VA medical or surgical treatment led directly to an added disability or to your injury or disease getting worse.", "session_id": "doc2dial_1262"}
{"topic_shift": true, "utterance": "And who's covered?", "session_id": "doc2dial_1262"}
{"topic_shift": false, "utterance": "Veterans are covered.", "session_id": "doc2dial_1262"}
{"topic_shift": true, "utterance": "Can you give me a compensation?", "session_id": "doc2dial_1262"}
{"topic_shift": false, "utterance": "Of course. You may be able to get compensation from VA if you suffered an added disability or your existing disability got worse as the direct result of any of the reasons listed below and the added disability wasn't a reasonably expected result or complication of treatment.", "session_id": "doc2dial_1262"}
{"topic_shift": false, "utterance": "Hello, hope you are in good health. I need information about the mortgage life insurance for veterans.", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Of course. The Veterans Mortgage Life Insurance, VMLI, offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.", "session_id": "doc2dial_1504"}
{"topic_shift": true, "utterance": "That sounds great. How do I know if I qualify?", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Do you have a severe disability that we've concluded was caused or made worse by your service?", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Have you received a Specially Adapted Housing grant to buy, build, or make changes like installing ramps or widening doorways to a home so you can live more independently?", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Yes, I recently installed a ramp at my porch with that money. Needed it for my wheelchair.", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Do you have the title of the home?", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Yes, it has been the home of our family for a generation already.", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Do you have a mortgage on the home?", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Yes. I plan to have it paid off before I pass away, so my son doesn't have to worry too much about that.", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Are you under 70 years old?", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "No, I wish I was. I've turned 76 years old this April.", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "In that case I'm afraid that you can't get VMLI. Sorry.", "session_id": "doc2dial_1504"}
{"topic_shift": false, "utterance": "Can you give me any advice on how to choose a school?", "session_id": "doc2dial_3313"}
{"topic_shift": true, "utterance": "Are you currently researching colleges and career schools?", "session_id": "doc2dial_3313"}
{"topic_shift": false, "utterance": "Not at the moment.", "session_id": "doc2dial_3313"}
{"topic_shift": true, "utterance": "What is the refund policy if I stop attending classes before completing my course work?", "session_id": "doc2dial_3313"}
{"topic_shift": false, "utterance": "If you begin attending classes but leave before completing your course work, you might be able to get some of your money back.", "session_id": "doc2dial_3313"}
{"topic_shift": true, "utterance": "Is there a way to research a school without going there in person?", "session_id": "doc2dial_3313"}
{"topic_shift": false, "utterance": "Yes, sure. Lots of schools offer virtual tours on their websites. You can see their campus and know more about the school without visiting in person.", "session_id": "doc2dial_3313"}
{"topic_shift": true, "utterance": "And for the undergraduate programs, is there any test I need to take during the admission process?", "session_id": "doc2dial_3313"}
{"topic_shift": false, "utterance": "You most probably will be required to take either the SAT or the ACT test.", "session_id": "doc2dial_3313"}
{"topic_shift": true, "utterance": "Ok. And how could I research the school's reputation?", "session_id": "doc2dial_3313"}
{"topic_shift": false, "utterance": "You can contact your Better Business Bureau, state higher-education agency, or the consumer protection division of your state attorney general's office to check if the school has received any complaints. You can also check with the agency that licenses or credits the school to see if they meet the required standards.", "session_id": "doc2dial_3313"}
{"topic_shift": false, "utterance": "Can you give me information about the direct deposit service?", "session_id": "doc2dial_479"}
{"topic_shift": true, "utterance": "Do you know about the March 1 of 2013 requirement for payments?", "session_id": "doc2dial_479"}
{"topic_shift": false, "utterance": "I'm not sure, but please tell me.", "session_id": "doc2dial_479"}
{"topic_shift": false, "utterance": "This was the date when it started to be a requirement to ceive your payments electronically.", "session_id": "doc2dial_479"}
{"topic_shift": true, "utterance": "Can you give me a TTY number wher I can get more information about this?", "session_id": "doc2dial_479"}
{"topic_shift": false, "utterance": "Sure, our toll-free TTY number is 1-800-325-0778", "session_id": "doc2dial_479"}
{"topic_shift": true, "utterance": "and to get more information on how to switch to an electronic payment if I don't have a bank account?", "session_id": "doc2dial_479"}
{"topic_shift": false, "utterance": "You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795", "session_id": "doc2dial_479"}
{"topic_shift": true, "utterance": "Another thing. Is it easy to create a my Social Security account?", "session_id": "doc2dial_479"}
{"topic_shift": false, "utterance": "It is, it shouldn't take you more than 10 minutes to create your account.", "session_id": "doc2dial_479"}
{"topic_shift": true, "utterance": "What is it needed to create the account?", "session_id": "doc2dial_479"}
{"topic_shift": false, "utterance": "You can do it now if you are already receiving Social Security or SSI and have a bank account.", "session_id": "doc2dial_479"}
{"topic_shift": false, "utterance": "are there deadlines for when I have to do the fafsa", "session_id": "doc2dial_3307"}
{"topic_shift": false, "utterance": "Yes, there are deadlines so send the application in and don't miss out on financial aid opportunities.", "session_id": "doc2dial_3307"}
{"topic_shift": true, "utterance": "is there a deadline for state aid?", "session_id": "doc2dial_3307"}
{"topic_shift": false, "utterance": "Each state has its own deadline", "session_id": "doc2dial_3307"}
{"topic_shift": true, "utterance": "so what is the deadline for the non state?", "session_id": "doc2dial_3307"}
{"topic_shift": false, "utterance": "Online FAFSA forms must be submitted by 11:59 p.m. Central time, June 30, 2021 .", "session_id": "doc2dial_3307"}
{"topic_shift": true, "utterance": "do school have deadlines for doing all of this?", "session_id": "doc2dial_3307"}
{"topic_shift": false, "utterance": "Each college may have its own deadline. You can check with the school you\u2019re interested in attending.", "session_id": "doc2dial_3307"}
{"topic_shift": false, "utterance": "Did you want to know about the school's definition of a deadline?", "session_id": "doc2dial_3307"}
{"topic_shift": false, "utterance": "yes,but I'll just ask the school", "session_id": "doc2dial_3307"}
{"topic_shift": true, "utterance": "how is the fafsa used?", "session_id": "doc2dial_3307"}
{"topic_shift": false, "utterance": "The FAFSA form allows you to be considered for federal student aid. It is also used by states and colleges to award their own grants, scholarships, and loans.", "session_id": "doc2dial_3307"}
{"topic_shift": false, "utterance": "Good afternoon, I need help with something. I got a driving restriction a while ago and need to know how long it could be last or if there is any way it can be reduced?", "session_id": "doc2dial_2019"}
{"topic_shift": true, "utterance": "Is your restriction alcohol - related?", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "Yes, it was.", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "For alcohol-related revocations, it will have a validity period of 5 years from the date you received you driver license or permit.", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "And what about if it that restriction wasn't alcohol-related, instead?", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "In that case, the restriction will only remain in effect for a period of two years from the date you received your driver license or permit.", "session_id": "doc2dial_2019"}
{"topic_shift": true, "utterance": "That's ok. Um, just by curiosity, what would happens if by any chance i got a moving violation conviction just before i obtain my driver license which is having the restriction issue?", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "Certainly there would be consequences, most remarkably the withdrawn of the approval for your driver license or permit. For that, you should have been convicted for any of the next: following too closely or tailgating,  or speeding or being in a speed contest.", "session_id": "doc2dial_2019"}
{"topic_shift": true, "utterance": "Righ, right. Should be obvious but, what if i'm convicted for any of those?", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "Then sorry, but your license will be inevitably revoked.", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "That wouldn't be of any good, i guess. Well, ok, one more question, please. Where i can find info about installation fees, please?", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "For those, you can visit the Ignition Interlock page, at the NYS Division of Criminal Justice Services website. Remember to do it if you are going to install devices in any vehicle you own or operate.", "session_id": "doc2dial_2019"}
{"topic_shift": false, "utterance": "can you give me information about VA Assistance and home assistance and subsidy benefits", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "Clear. VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "If I am a disabled person who needs help with daily activities, or is confined to her home, do I qualify for the benefit?", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "if you qualify.", "session_id": "doc2dial_1510"}
{"topic_shift": true, "utterance": "How do I know if I am eligible for VA help and assistance or homebound benefits as a veteran or survivor?", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "do you get a VA pension?", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "This is one of the requirements to be eligible for this benefit.", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "What other requirements do I have to meet to be eligible for this benefit?", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "You may be eligible for this benefit.", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "What other requirements must I meet?", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "you are eligible for this benefit", "session_id": "doc2dial_1510"}
{"topic_shift": false, "utterance": "I need help getting VA health care for PTSD", "session_id": "doc2dial_1276"}
{"topic_shift": true, "utterance": "We can help, the VA health care program covers PTSD health services .", "session_id": "doc2dial_1276"}
{"topic_shift": false, "utterance": "Would you like more help accessing these services?", "session_id": "doc2dial_1276"}
{"topic_shift": false, "utterance": "Yes, please", "session_id": "doc2dial_1276"}
{"topic_shift": false, "utterance": "Okay, to use these services you must first apply for VA health care. We can help you apply for health care", "session_id": "doc2dial_1276"}
{"topic_shift": true, "utterance": "what if I need help right at this moment?", "session_id": "doc2dial_1276"}
{"topic_shift": false, "utterance": "You can talk with our Veterans Crisis Line responders for private free help.  Many of them are Veterans and are available 24/7.", "session_id": "doc2dial_1276"}
{"topic_shift": true, "utterance": "can I also get disability benefits for my PTSD?", "session_id": "doc2dial_1276"}
{"topic_shift": false, "utterance": "Yes, if you have PTSD linked to your military service you may be able to get disability benefits. We can help you find out if you can get disability benefits.", "session_id": "doc2dial_1276"}
{"topic_shift": true, "utterance": "I don't have health benefits, but I was in combat when in the military. so what should I do for help?", "session_id": "doc2dial_1276"}
{"topic_shift": false, "utterance": "You can get free counseling and support at one of our 300 community Vet Centers.  We can help you locate a Vet Center near you.", "session_id": "doc2dial_1276"}
{"topic_shift": true, "utterance": "I haven't used the PTSD help before so where do I start?", "session_id": "doc2dial_1276"}
{"topic_shift": false, "utterance": "You can contact a VA PTSD program near you or get in touch with your local VA medical center.  You can also call our general information hotline at 800-827-1000", "session_id": "doc2dial_1276"}
{"topic_shift": false, "utterance": "Hello, can you clarify for me what is the discharge of your federal loans?", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "It mainly consists of a TPD discharge for total and permanent disability frees you from having to pay a loan, but you must qualify for such a plan.", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "It is vitally important to qualify for a TPD download.", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "Please can you tell me what requirements are required to qualify?", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "Sure, it's important to complete and submit a TPD download request. also provide a series of documents that show that.", "session_id": "doc2dial_3461"}
{"topic_shift": true, "utterance": "Can you advise me how I qualify for a TPD download?", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "To this end, you must meet various requirements to achieve this end.", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "What documentation should you submit?", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "It is important that you find the information in the Department of Veterans Affairs.", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "Can you expand that information more?", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "In addition, it is vitally important that you visit the SSA Social Security Administration.", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "What is the purpose of SSA Social Security?", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "Of note, you can qualify for the plan by providing documentation from one of three sources.", "session_id": "doc2dial_3461"}
{"topic_shift": true, "utterance": "Perfect, what else should I know?", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "It is noteworthy that for student payments it will stop for 120 days to give you time to submit your application.", "session_id": "doc2dial_3461"}
{"topic_shift": false, "utterance": "I need some information on paying for a driver responsibility assessment.", "session_id": "doc2dial_2757"}
{"topic_shift": true, "utterance": "Would you like more information on what a driver responsibility assessment is?", "session_id": "doc2dial_2757"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_2757"}
{"topic_shift": true, "utterance": "Do you know if you are required to pay or not?", "session_id": "doc2dial_2757"}
{"topic_shift": false, "utterance": "No, I'm not sure.", "session_id": "doc2dial_2757"}
{"topic_shift": true, "utterance": "Do you know how much you are required to pay?", "session_id": "doc2dial_2757"}
{"topic_shift": false, "utterance": "Yes, I know the amount.", "session_id": "doc2dial_2757"}
{"topic_shift": false, "utterance": "Okay. The amount you are being required to pay is dependent upon the type of violation or the total number of points on your driving record.", "session_id": "doc2dial_2757"}
{"topic_shift": true, "utterance": "How long will I have to pay this?", "session_id": "doc2dial_2757"}
{"topic_shift": false, "utterance": "You will need to pay this to DMV over a three year period.", "session_id": "doc2dial_2757"}
{"topic_shift": true, "utterance": "What if I don't have a driver's license?", "session_id": "doc2dial_2757"}
{"topic_shift": false, "utterance": "Although you do not have a driver license, you are still required to pay the driver responsibility assessment.", "session_id": "doc2dial_2757"}
{"topic_shift": false, "utterance": "What if I lost my job and cannot make my monthly student loan payment?", "session_id": "doc2dial_3449"}
{"topic_shift": true, "utterance": "Are you not able to make your payment at this time?", "session_id": "doc2dial_3449"}
{"topic_shift": false, "utterance": "Yes, I am not able to make my student loan payment.", "session_id": "doc2dial_3449"}
{"topic_shift": false, "utterance": "You should contact your loan servicer as quick as possible and they could help you with options at this time.", "session_id": "doc2dial_3449"}
{"topic_shift": false, "utterance": "Could I just let the delinquency or default notices alone until I can pay it?", "session_id": "doc2dial_3449"}
{"topic_shift": false, "utterance": "It is smart to never ignore your delinquency or default notices from your loan servicer.", "session_id": "doc2dial_3449"}
{"topic_shift": true, "utterance": "What about my promissory note?", "session_id": "doc2dial_3449"}
{"topic_shift": false, "utterance": "You should always read your promissory note because it is a legal document and once signed it means you are legally responsible to repay your loan according to the terms.", "session_id": "doc2dial_3449"}
{"topic_shift": true, "utterance": "Is consolidation a good choice?", "session_id": "doc2dial_3449"}
{"topic_shift": false, "utterance": "Yes, you might want to combine your multiple federal student loans into a single Direct Consolidation Loan to make payments easier; but there could be tradeoffs so make sure you understand everything.", "session_id": "doc2dial_3449"}
{"topic_shift": true, "utterance": "What steps should I take to avoid default?", "session_id": "doc2dial_3449"}
{"topic_shift": false, "utterance": "The first step is to try to always avoid default and also to take the time to understand your loan agreement and never borrow money you do not need.", "session_id": "doc2dial_3449"}
{"topic_shift": false, "utterance": "Hi there. We are looking for information related to the steps to follow when we apply for some social security benefits.", "session_id": "doc2dial_337"}
{"topic_shift": true, "utterance": "Sure. This also apply for family members too.", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "I see. But can you tell me about a bit more?", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "Sure, but have you seen the information section \"benefits for your family\"?", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "No, we haven't seen that part yet.", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "Are you a never married person?", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "No, not at all we are a married couple.", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "In that case, your family members can not apply for the benefits.", "session_id": "doc2dial_337"}
{"topic_shift": true, "utterance": "What happens if we both apply for the benefits at the same time?", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "We will check you eligibility for benefits as a spouse too.", "session_id": "doc2dial_337"}
{"topic_shift": true, "utterance": "This would cover both even if one of us have never worked under the social security, right?", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "Yes, that's right. That will apply if one of you is 62 years of age or older and you can also apply for medicare at age of 65 or more.", "session_id": "doc2dial_337"}
{"topic_shift": false, "utterance": "I would like to know how to apply for SSI Benefits online.", "session_id": "doc2dial_451"}
{"topic_shift": true, "utterance": "It is now possible to file for Supplemental Security Income SSI online but only if you meet certain requirements.", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "And what criteria are these?", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "Is your age between 18 and 65?", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "Yes, I'm 62.", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "You are also eligible to file online for SSI if you have never been married.", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "I am married.", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "Well then in your case you cannot file for Supplemental Security Income SSI online.", "session_id": "doc2dial_451"}
{"topic_shift": true, "utterance": "Will I get SSI when I turn 65?", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "Possibly. SSI benefits are payable to people 65 and older without disabilities who meet the financial limits.", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "Can I receive both if I'm eligible?", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as Supplemental Security Income (SSI) Benefits.", "session_id": "doc2dial_451"}
{"topic_shift": false, "utterance": "What are the consequences of not responding to a Notice of non-compliance and license downgrade that I have received?", "session_id": "doc2dial_2031"}
{"topic_shift": true, "utterance": "If you have a Commercial Driver License, this will be automatically downgraded to a Non-CDL class and/or your Commercial Learner Permit being cancelled. It is strongly recommended that you submit the required information to the Medical Certification Unit, at least 20 days before the downgrade comes into force, as this will allow it to be processed in time", "session_id": "doc2dial_2031"}
{"topic_shift": false, "utterance": "Have you had your license downgraded/cancelled already?", "session_id": "doc2dial_2031"}
{"topic_shift": false, "utterance": "No, not at the moment", "session_id": "doc2dial_2031"}
{"topic_shift": false, "utterance": "Are you a Commercial Learner Permit holder?", "session_id": "doc2dial_2031"}
{"topic_shift": false, "utterance": "No, I am not", "session_id": "doc2dial_2031"}
{"topic_shift": false, "utterance": "What happens my commercial driver license if I am convicted of more than one serious offence?", "session_id": "doc2dial_2031"}
{"topic_shift": false, "utterance": "In this instance, your commercial driver license may be suspended", "session_id": "doc2dial_2031"}
{"topic_shift": true, "utterance": "What steps do I need to follow if I receive a Notice of Non-Compliance and License Downgrade?", "session_id": "doc2dial_2031"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2031"}
{"topic_shift": false, "utterance": "I need to know about Agent Orange exposure in Vietnam or Korea?", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "Did you serve in Vietnam , including aboard a vessel on the inland waterways or within the 12-mile territorial seas?", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "what else can you tell me about it?", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "you may have had contact with Agent Orange , an herbicide the U.S. military used to clear plants and trees during the war .s   [6] We refer to this as having a presumption of contact .s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1538"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "You ll need to file a claim for disability compensation", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "How do I file a claim for disability compensation?", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "When you file your claim , [35] you 'll need to submit :     [36] that shows you have an Agent Orange related illness [37] A medical record", "session_id": "doc2dial_1538"}
{"topic_shift": true, "utterance": "How am I able to get disability benefits?", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "Do you have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "You won't be able to get disability benefits", "session_id": "doc2dial_1538"}
{"topic_shift": false, "utterance": "How do I apply for SSI if I'm over 65 years of age?", "session_id": "doc2dial_445"}
{"topic_shift": true, "utterance": "For people age 65 and older, you can call at 1-800-772-1213.", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "Is this the number to apply for SSI?", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_445"}
{"topic_shift": true, "utterance": "What do I do if my application is denied?", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "If this is the case, you are able to appeal it.", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "Has your SSI application been denied?", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "Yes, it has.", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "To begin the appeal process, go online and file an SSI appeal.", "session_id": "doc2dial_445"}
{"topic_shift": true, "utterance": "Does it have to be done online?", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "No, you can also schedule an appointment at your local Social Security office.", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "How do I know if I'm eligible for SSI?", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "Adults with a disability can now file for SSI online, if you meet the requirements.", "session_id": "doc2dial_445"}
{"topic_shift": false, "utterance": "I have been placed on a problem driver restriction, how long will this restriction be for, can i have it removed early?", "session_id": "doc2dial_2025"}
{"topic_shift": true, "utterance": "may i ask if this was due to an alcohol-related incident?", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "yes, how long will the restriction be?", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "it remains in effect for 5 years from the date you receive your drivers licence.", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "is there any way i can have the restriction removed early?", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "no, it can not be removed earlier", "session_id": "doc2dial_2025"}
{"topic_shift": true, "utterance": "How does it work if i am supposed to have a DMV mandated ignition interlock device?", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "you may have to install the device on any and all vehicles you own and/or operate, and you are also subject to the problem driving restrictions.", "session_id": "doc2dial_2025"}
{"topic_shift": true, "utterance": "am i able to drive through new york state with my out of state CDL license if my new york state record has the problem driver restriction?", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "no, a driver who has been issued with a problem driver restriction on their new york state record can not operate a vehicle in new york state even if an out of state licence was issued.", "session_id": "doc2dial_2025"}
{"topic_shift": true, "utterance": "what happens if i have another violation before i obtain my driver's license with the problem driver restriction?", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "your drivers license or permit with the problem driver restriction will be withdrawn if you are convicted of any violations such as tailgating or speeding.", "session_id": "doc2dial_2025"}
{"topic_shift": true, "utterance": "how much does the installation fees cost for the ignition interlock?", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "please go on to the NYS Division of criminal justice services website and click on the ignition interlock page.", "session_id": "doc2dial_2025"}
{"topic_shift": false, "utterance": "Can you please help me to understand how to create a MyDMV account?", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "Do you have your New York State drivers license?", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "Can I set up a MyDMV account with a permit?", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "Also, would you be able to help me to retrieve my NY.gov account username?", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "If you have forgotten your username, you can use the self-service tools on the MyDMV homepage.", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "I am also not able to complete the sign-up process because I do not remember the temporary password.  What should I do?", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "You can use the link shown to clear out your sign-in information from our system to avoid being redirected to the Register for MyDMV Online Services page.  Then you can use the Forgot your Username tool on the NY.gov ID sign-in page to get a list of all of your NY.gov ID usernames.  If you have more than one e-mail address, though, be sure to check all of them.", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "What if I think I made a typing error entering my photo document?", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "Check to ensure that is it correct.  Some of the most common errors are:  unsing the number 1 for the letter l, the number 0 for the letter O, the number 5 for the letter S, and the number 8 for the letter B.", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "Can I use the same username from my NY.gov account if I enroll with the Online Tax Center of the Department of Taxation and Finance?", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "Yes, you can use the same NY.gov ID username and password to access services offered by both agencies.", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "What will I need to begin a MyDMV account?", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "The first thing you must have is your New York State drivers license or permit.", "session_id": "doc2dial_2743"}
{"topic_shift": false, "utterance": "Hey, good afternoon. Please, i'm looking for information about how much i can receive in retirement benefits. Can you help me?", "session_id": "doc2dial_323"}
{"topic_shift": true, "utterance": "Are you going to apply for retirement benefits for you and as spouse?", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "No ,i'm just asking out for curiosity.", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "Ok.Now, are your benefits as spouse higher than your own retirement benefits?", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "Yes, they are.", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "If that's the case, you'll get a combination of those benefits but equaling the higher benefit.", "session_id": "doc2dial_323"}
{"topic_shift": true, "utterance": "Um, that's good to know it. Now, what can you tell me about family benefits?", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "Do you have any child who could qualify for benefits?", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "No, i don't have any in that condition.", "session_id": "doc2dial_323"}
{"topic_shift": true, "utterance": "Anyway, let's say i get that payment, It will decrease my retirement benefit?", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "Not at all. the benefits you receive, does not decrease your retirement benefit.", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "oh i see now. Please, age has something to do with the benefit she is from 1953.", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "Oh i see, well in that case, your spouse can get a benefit .", "session_id": "doc2dial_323"}
{"topic_shift": false, "utterance": "What can I do with my loan if a withdraw from my school?", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "You can opt for an unpaid refund discharge if your case is eligible for it.", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "Did you withdraw from school after receiving your federal student loan?", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "No, but I'm thinking about it.", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "If you do then do you think your school could fail to return the loan funds to your loan servicer?", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "I think it could happen, yes.", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "In that case, you can be eligible for a discharge of your loan, but only the portion that the school fails to return.", "session_id": "doc2dial_2970"}
{"topic_shift": true, "utterance": "And for parents, in the case of a Direct PLUS Loan, can their loan be discharged as well?", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "The same applies to parents with a Direct PLUS loan. If their child withdraws from school and the school fails to return the parent PLUS loan funds then the portion that it's failed to be returned would be withdrawn from the loan.", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "Are you a parent of a student in that situation?", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "Well, not me but my parents, yes.", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "Then you now know that the amount of the loan that the school fails to return will be discharged.", "session_id": "doc2dial_2970"}
{"topic_shift": false, "utterance": "I have some questions about financial aid for students. Can you answer them, please?", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "Of course. Have you applied to several schools?", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "No, at least not yet.", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "What if I listed a school on my application for student aid?", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "Then you might get a tentative aid offer from a school and then find that it changes later.", "session_id": "doc2dial_2964"}
{"topic_shift": true, "utterance": "I see. And what if I have any questions or don't understand what's included in the aid offer?", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "Simply contact the financial aid office at the school. They re there to help ! It's important to understand what you're being offered e.g. , which items in the offer are grants and which are loans.", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "What else does my aid offer include?", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "Your aid offer might include student loans, so it's important for you to compare the amount of debt you would be taking on at the schools you are considering.", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "Interesting. And what should I do if I need to take out a larger amount in private loans at one school than at another?", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "In that case you should pay special attention to the terms and conditions of the private loans so you understand what your obligations would be.", "session_id": "doc2dial_2964"}
{"topic_shift": false, "utterance": "Good evening, can i have some info about transferring ownership of a vehicle?", "session_id": "doc2dial_2794"}
{"topic_shift": true, "utterance": "No problem. Do you know what you need to do before buy a vehicle?", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "Yes, i've read something about it.", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "Great. However, let me remind you in a friendly way, that you can use the DMV's Document Guide to make sure you get all documents you need from a seller so you can register your vehicle in NY.", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "Oh, glad you mention that. I 've read but  i wanted to ask anyway. How do i find proofs for my transaction?", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "For that, the seller must complete and sign the transfer ownership secion of the title certificate and sign a bill of sale.", "session_id": "doc2dial_2794"}
{"topic_shift": true, "utterance": "With that, can i proceed to register the vehicle?", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "That's right. You can register your vehicle in that way. You can even register other vehicles, boats or ATVs following the same procedure.", "session_id": "doc2dial_2794"}
{"topic_shift": true, "utterance": "O.k, Now, can i change a name in a registration?", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "Sorry, but you can not do that. You can, however, tranfer the ownership of that vehicle, of course.", "session_id": "doc2dial_2794"}
{"topic_shift": true, "utterance": "The proofs for registering, Are they equal to all vehicles?", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "Sorry, but they are different for every vehicle. You can present acceptable proofs of ownership or get a proof when you purchase.", "session_id": "doc2dial_2794"}
{"topic_shift": true, "utterance": "You said before the sellere must sign a transfer ownership right?", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_2794"}
{"topic_shift": false, "utterance": "Do I need direct deposit?", "session_id": "doc2dial_492"}
{"topic_shift": true, "utterance": "Do you want to set it upo?", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "No  thank you", "session_id": "doc2dial_492"}
{"topic_shift": true, "utterance": "Do you know what direct deposit is?", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "Ok good.", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "Did you want to set it up?", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "yes please", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "ok you will need to send it from the bank,  a few things will be needed", "session_id": "doc2dial_492"}
{"topic_shift": true, "utterance": "what will I need?", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "For more information regarding switching to an electronic payment if you don t have a bank account , [30] visit Treasury s Go Direct website or call the helpline at 1 - 800 - 333 - 1795", "session_id": "doc2dial_492"}
{"topic_shift": true, "utterance": "how long does it take to make an account?", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you set up or change your direct deposit and gives you access to many other online services .", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "I have a credit union what info do I need", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "have all of the following information ready when you apply Social Security numb Bank routing transit numbers", "session_id": "doc2dial_492"}
{"topic_shift": true, "utterance": "Is there more informationI can look into to?", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "sure! For more information regarding switching to an electronic payment if you don t have a bank account ,  visit Treasury s Go Direct website or call the helpline at 1 - 800 - 333 - 1795 .", "session_id": "doc2dial_492"}
{"topic_shift": false, "utterance": "how doi create an account", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "You want to create an account, correct?", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "no.", "session_id": "doc2dial_486"}
{"topic_shift": true, "utterance": "can others use my account?", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "No that is for your use only.", "session_id": "doc2dial_486"}
{"topic_shift": true, "utterance": "what will I be asked", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know .", "session_id": "doc2dial_486"}
{"topic_shift": true, "utterance": "What if I have a security freeze on my credit report?", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "If you have a security freeze , fraud alert , or both on your credit report ,  you can still open a my Social Security account by temporarily lifting it", "session_id": "doc2dial_486"}
{"topic_shift": true, "utterance": "can others use my account?", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "No that is for your use only?", "session_id": "doc2dial_486"}
{"topic_shift": true, "utterance": "can I open a SSi account still with a freeze?", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "what if i do not want a temp lift?", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "read the Federal Trade Commission s Credit Freeze FAQs", "session_id": "doc2dial_486"}
{"topic_shift": false, "utterance": "I want to know what my options are as a female vet if I don't have VA benefits", "session_id": "doc2dial_1289"}
{"topic_shift": true, "utterance": "So you don't have VA health care benefits?", "session_id": "doc2dial_1289"}
{"topic_shift": false, "utterance": "yeah, don't have it", "session_id": "doc2dial_1289"}
{"topic_shift": false, "utterance": "You may still be able to get health care", "session_id": "doc2dial_1289"}
{"topic_shift": false, "utterance": "what do I do?", "session_id": "doc2dial_1289"}
{"topic_shift": false, "utterance": "You can contact our Women Veterans Call Center. Our staff will help you figure out your benefits and take the next step to getting care. Call us at 855-829-6636.", "session_id": "doc2dial_1289"}
{"topic_shift": true, "utterance": "where would I call for more help if I did have the health benefits?", "session_id": "doc2dial_1289"}
{"topic_shift": false, "utterance": "You could reach a VA health care provider at your local VA medical center by phone 24 hours a day, 7 days a week.", "session_id": "doc2dial_1289"}
{"topic_shift": true, "utterance": "what benefits could I get if I don't have health care from the VA?", "session_id": "doc2dial_1289"}
{"topic_shift": false, "utterance": "Just contact our Women Veterans Call Center and our trained, all-female staff will help you", "session_id": "doc2dial_1289"}
{"topic_shift": true, "utterance": "do you help with reproductive services?", "session_id": "doc2dial_1289"}
{"topic_shift": false, "utterance": "we are expanding our fertility services to include counseling and treatment using assisted reproductive technologies including in vitro fertilization IVF", "session_id": "doc2dial_1289"}
{"topic_shift": false, "utterance": "Hello, I would like to know how the amount of my federal student aid is determined?", "session_id": "doc2dial_2958"}
{"topic_shift": false, "utterance": "The colleges or professional schools you list on your Free Application for Federal Student Aid FAFSA will use various data to calculate your aid.", "session_id": "doc2dial_2958"}
{"topic_shift": true, "utterance": "What is need-based aid and how does my school calculate how much I will receive?", "session_id": "doc2dial_2958"}
{"topic_shift": false, "utterance": "Your college or career school first determine if you have a financial need using this simple formula:", "session_id": "doc2dial_2958"}
{"topic_shift": false, "utterance": "your COA is $ 16,000 and your EFC is 12,000?", "session_id": "doc2dial_2958"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2958"}
{"topic_shift": true, "utterance": "Could you tell me what is the expected family contribution (EFC)?", "session_id": "doc2dial_2958"}
{"topic_shift": false, "utterance": "Your EFC is an index number that college financial aid staff use to determine how much financial aid you would receive if you went to school. The information you report on your FAFSA is used to calculate your EFC.", "session_id": "doc2dial_2958"}
{"topic_shift": true, "utterance": "What do you recommend to learn more about this?", "session_id": "doc2dial_2958"}
{"topic_shift": false, "utterance": "If you want a long answer, read on! This way you will understand all your concerns", "session_id": "doc2dial_2958"}
{"topic_shift": true, "utterance": "What if my COA is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships?", "session_id": "doc2dial_2958"}
{"topic_shift": false, "utterance": "in that case you can get up to $ 12,000 on a non-need based basis help", "session_id": "doc2dial_2958"}
{"topic_shift": false, "utterance": "If I have an out of state vehicle, do I need to register it?", "session_id": "doc2dial_2780"}
{"topic_shift": true, "utterance": "Do you live outside of New York State and want to know if you need to register your vehicle", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "Yes, I am an out of state resident not from New York State.", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "It depends on a few things.", "session_id": "doc2dial_2780"}
{"topic_shift": true, "utterance": "My out of state title is held by my lienholder, how do I register in New York?", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "All you need is a copy of the title certificate that has your name from the lienholder.", "session_id": "doc2dial_2780"}
{"topic_shift": true, "utterance": "What if I am not a resident of New York?", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "Actually, you registration from your state is valid in New York.", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "How many days do I have to register my vehicle in New York state?", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "You have 30 days to register your vehicle after becoming a resident.", "session_id": "doc2dial_2780"}
{"topic_shift": true, "utterance": "What if there is a lien on my out of state title certificate?", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "The NYS DMV will record the lien on your title record and on your  title certificate in NYS", "session_id": "doc2dial_2780"}
{"topic_shift": true, "utterance": "What if my vehicle does not meed California emissions standards?", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "You can read the information about California emissions standards to determine whether there is or not an exemption for your vehicle.", "session_id": "doc2dial_2780"}
{"topic_shift": false, "utterance": "I need help understanding how the Income-Sensitive Repayment plan works.", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "I can help you with that. Those who qualify for the Income-Sensitive Repayment Plan should know that their payments can increase or decrease depending on your annual income.", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "Would you like to lower your payments on your FFEL Program loan?", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "Yes. I need this.", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "This repayment plan may be the right choice for you.", "session_id": "doc2dial_3111"}
{"topic_shift": true, "utterance": "My FFEL Program loan is not owned by ED. Who do I contact for more information?", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "Since your loan is not owned by ED, you will need to contact your lender.", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "How do I find my lender's contact information?", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "You can find this information on your My Federal Student Aid account.", "session_id": "doc2dial_3111"}
{"topic_shift": true, "utterance": "What FFEL Program Loans are eligible for this plan?", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "There are several loans that are eligible for the income-sensitive reapayment plan.", "session_id": "doc2dial_3111"}
{"topic_shift": true, "utterance": "How long would I make monthly payments?", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "You would make monthly payments under this plan for no more than 10 years.", "session_id": "doc2dial_3111"}
{"topic_shift": false, "utterance": "please show me information about Agent Orange exposure from C-123 aircraft", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "If you flew on or worked with C-123 aircraft in Vietnam or other locations", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "yes, i flew on vietnam with c123 aircraft", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "you may have had contact with Agent Orange, The U.S. military used this herbicide to clear trees and plants during the Vietnam War .", "session_id": "doc2dial_1706"}
{"topic_shift": true, "utterance": "What kind of disability benefits can I get?", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "the most important thing Health care and Compensation payments", "session_id": "doc2dial_1706"}
{"topic_shift": true, "utterance": "please show me information about For Reservists", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "What are the locations where I had to be assigned", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "Lockbourne / Rickenbacker Air Force Base in Ohio and 1969 - 1986 906th and 907th Tactical Air Groups or 355th and 356th Tactical Airlift Squadrons", "session_id": "doc2dial_1706"}
{"topic_shift": true, "utterance": "For active-duty service members", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by contact with Agent Orange called a presumptive disease", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "I do not have any disease that could be caused by Agent Orange", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1706"}
{"topic_shift": false, "utterance": "Hello, I'd like to learn more about VA benefits for service members.", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "Are you serving on active duty then?", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "No, I'm not serving. I wanted to ask some questions for my uncle, he isn't good with computers.", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "Are you a traditional or technical member of the National Guard and Reserve?", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "Yes, I am a technical member of the National Guard.", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "In that case you may also be eligible for some VA benefits. You can learn about these benefits in your required Transition Assistance Program TAP briefing.", "session_id": "doc2dial_1060"}
{"topic_shift": true, "utterance": "*can't write*", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "*can't respond*", "session_id": "doc2dial_1060"}
{"topic_shift": true, "utterance": "That's great. How will I be able to connect with other resources for transitioning service members?", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "There are several ways to connect with other resources. For example, you can visit the Department of Defense DoD Military OneSource website, visit our mental health site for transitioning service members or read about our commitment to supporting transitioning Veterans.", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "I see. You know, I'm suffering from hearing loss due to an incident at work, so is there any chance you have a phone number for people with hearing disabilities?", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "Yes, we do. Please call TTY 1-800-877-8339, if you are suffering from hearing loss.", "session_id": "doc2dial_1060"}
{"topic_shift": false, "utterance": "How can I regain eligibility for federal student aid?", "session_id": "doc2dial_4118"}
{"topic_shift": true, "utterance": "You can check on our website.", "session_id": "doc2dial_4118"}
{"topic_shift": false, "utterance": "Were you informed that you no longer qualify for federal student aid?", "session_id": "doc2dial_4118"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_4118"}
{"topic_shift": false, "utterance": "We have resources online that teach you how to regain your eligibility back.", "session_id": "doc2dial_4118"}
{"topic_shift": true, "utterance": "Are non-citizens eligible for the aid?", "session_id": "doc2dial_4118"}
{"topic_shift": false, "utterance": "Non-citizens that meet the requirements can also be eligible for federal student aid.", "session_id": "doc2dial_4118"}
{"topic_shift": true, "utterance": "Can you tell me some resources that I can use to know how to help homeless students?", "session_id": "doc2dial_4118"}
{"topic_shift": false, "utterance": "You can check on our website the page Identifying and Supporting Students Experiencing Homelessness from Pre-School to Post-Secondary Ages. There you can find useful information in this regard.", "session_id": "doc2dial_4118"}
{"topic_shift": true, "utterance": "What is it taken into consideration when evaluating an student eligibility for federal student aid?", "session_id": "doc2dial_4118"}
{"topic_shift": false, "utterance": "First, there's no income cut-off to qualify, and many factors such as the size of the student's family and their year in school are taken into consideration.", "session_id": "doc2dial_4118"}
{"topic_shift": true, "utterance": "lastly, can you tell me some of the eligibility requirements?", "session_id": "doc2dial_4118"}
{"topic_shift": false, "utterance": "Some of the general eligibility requirements are that the student is a U.S citizen or eligible noncitizen with financial need, and is enrolled in an eligible degree or certificate program at their college or career school.", "session_id": "doc2dial_4118"}
{"topic_shift": false, "utterance": "How can I get a replacement social security card for a noncitizen adult?", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "Iyou can replace your social security card for free if lost or stolen. Do you Know your social security number?", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "Do you have permission to work but need a number for other reasons?", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "Do I need permission to work to replace my card", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "Only noncitizens who have permission to work can apply for a social security number", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "What if I know my number do I need a new one", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "If you have permission to work if you know your number you do not have to apply for a new one", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "What about if I have a name change", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "legal name changes do not count toward limits", "session_id": "doc2dial_109"}
{"topic_shift": true, "utterance": "So as long as I already have a number I don't need a physical copy", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "How do I prove my u.s. immigration status", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "you must show us your u.s. immigration document such as lawful permanent resident card or an employment authorization document or work permit", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "What if I am a student and eligible to work on campus?", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "you must provide a letter from your school officail that identifies you and confirms you current school status", "session_id": "doc2dial_109"}
{"topic_shift": false, "utterance": "What if I need help understanding my benefits or accessing services?", "session_id": "doc2dial_3677"}
{"topic_shift": true, "utterance": "Do you want to know more  about your VA health care benefits , your health care team , and where you ll go for care ,", "session_id": "doc2dial_3677"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3677"}
{"topic_shift": false, "utterance": "we can help", "session_id": "doc2dial_3677"}
{"topic_shift": true, "utterance": "If I'm signed up for the VA health care program can I manage my VA health benefits online?", "session_id": "doc2dial_3677"}
{"topic_shift": false, "utterance": "you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a message to your VA health care providerCheck the status of a disability or pension claim", "session_id": "doc2dial_3677"}
{"topic_shift": true, "utterance": "What if I need help?", "session_id": "doc2dial_3677"}
{"topic_shift": false, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m. ET", "session_id": "doc2dial_3677"}
{"topic_shift": true, "utterance": "Is there information on same sex marriages?", "session_id": "doc2dial_3677"}
{"topic_shift": false, "utterance": "You can Read about our approach to recognizing same - sex marriage", "session_id": "doc2dial_3677"}
{"topic_shift": true, "utterance": "Are there any health concerns I should be aware of based on my service history?", "session_id": "doc2dial_3677"}
{"topic_shift": false, "utterance": "Yes.Certain health concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served", "session_id": "doc2dial_3677"}
{"topic_shift": true, "utterance": "Do you offer assistance for like mental health problems?", "session_id": "doc2dial_3677"}
{"topic_shift": false, "utterance": "At VA , we offer many services and programs for Veterans with specific needs like women Veterans , Veterans with mental health problems , and elderly or disabled Veterans .We cover the cost of many of these services under the VA health care program .", "session_id": "doc2dial_3677"}
{"topic_shift": false, "utterance": "how to open a repair?", "session_id": "doc2dial_2569"}
{"topic_shift": true, "utterance": "You must submitOriginal Facility Application pdf [ 3 ] VS-1 that you have permission to use the property at the business location notarized statement from property owner , lease may be contingent on facility approval , sub - lease with primary lease , mortgage , deed or receipted tax bill", "session_id": "doc2dial_2569"}
{"topic_shift": true, "utterance": "can you give me details of Proof of zoning", "session_id": "doc2dial_2569"}
{"topic_shift": false, "utterance": "you have proof of zoning?", "session_id": "doc2dial_2569"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2569"}
{"topic_shift": true, "utterance": "If I have an employee, family included", "session_id": "doc2dial_2569"}
{"topic_shift": false, "utterance": "you must submit proof of Workers Compensation Insurance . You can visit the NY State Workers Compensation Board website for instructions on this process", "session_id": "doc2dial_2569"}
{"topic_shift": false, "utterance": "If I still don't have proof of Workers' Compensation Insurance", "session_id": "doc2dial_2569"}
{"topic_shift": false, "utterance": "do not submit an application with DMV yet", "session_id": "doc2dial_2569"}
{"topic_shift": true, "utterance": "What do I need to do to become a New York State DMV Registered Repair Shop?", "session_id": "doc2dial_2569"}
{"topic_shift": false, "utterance": "consult the DMV Commissioner s Motor Vehicle Repair & Body Shop Regulations pdfCR-82download and read the Repair & Body Shop business requirements pdf VS-145", "session_id": "doc2dial_2569"}
{"topic_shift": false, "utterance": "Hello, I just wanted to know what information I need for my request.", "session_id": "doc2dial_3663"}
{"topic_shift": true, "utterance": "Of course. You'll need your Social Security number and VA file number, for example.", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "Are you dependent of a Veteran or service member?", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "Yes, my husband is a Veteran.", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "In that case you'll also need that person's Social Security number or VA file number and basic service history information.", "session_id": "doc2dial_3663"}
{"topic_shift": true, "utterance": "We have those. Which forms do I have to fill out and send to you?", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF.", "session_id": "doc2dial_3663"}
{"topic_shift": true, "utterance": "Actually, can I get someone to help me with submitting my request? It's all a bit confusing and overwhelming to me.", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "Yes, you can work with a trained professional called an accredited representative to get help requesting a change to your benefits and submitting your request.", "session_id": "doc2dial_3663"}
{"topic_shift": true, "utterance": "My husband just chimed in and said we can do it on our own, he'll fill it out and we are going to send it by mail. Is that possible?", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "You'll need to download the VA Form 22 - 1995 for Veterans and service members PDF, and the VA Form 22 - 5495 for dependents PDF then.", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "Gotcha. Then we fill it out and mail it to the local office, right?", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "Yes, fill out the form and mail it to the VA regional claims processing office that s in the same region as your school. You can find a list of regional claims processing offices on our page.", "session_id": "doc2dial_3663"}
{"topic_shift": true, "utterance": "Alright. You said a Social Security number or VA file number is needed, correct?", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "Correct. You'll need that person's Social Security number or VA file number and basic service history information.", "session_id": "doc2dial_3663"}
{"topic_shift": false, "utterance": "How do I get education and career counseling through the VA?", "session_id": "doc2dial_1074"}
{"topic_shift": true, "utterance": "You can get these benefits by applying for Vocational Rehabilitation and Employment benefits.", "session_id": "doc2dial_1074"}
{"topic_shift": true, "utterance": "How do I apply by mail?", "session_id": "doc2dial_1074"}
{"topic_shift": false, "utterance": "You would need to fill out an Educational/Vocational Counseling Application VA Form 28-8832 after you download it.", "session_id": "doc2dial_1074"}
{"topic_shift": false, "utterance": "Do you know what happens after you qualify?", "session_id": "doc2dial_1074"}
{"topic_shift": false, "utterance": "No, I do not know.", "session_id": "doc2dial_1074"}
{"topic_shift": false, "utterance": "How do I apply by mail?", "session_id": "doc2dial_1074"}
{"topic_shift": false, "utterance": "Mail the completed form to the nearest VA regional benefit office.", "session_id": "doc2dial_1074"}
{"topic_shift": true, "utterance": "How do I get more information about the VR&E services?", "session_id": "doc2dial_1074"}
{"topic_shift": false, "utterance": "You can watch a video we provide about VR&E Chapter 36 services.", "session_id": "doc2dial_1074"}
{"topic_shift": true, "utterance": "How do we find out if we are eligible for Educational and Career Counseling?", "session_id": "doc2dial_1074"}
{"topic_shift": false, "utterance": "You can get the services if you will be discharged from active duty within six months.", "session_id": "doc2dial_1074"}
{"topic_shift": false, "utterance": "please show me information about VEAP", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "You may be able to continue your education by using part of your military pay to help cover the cost of school", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "Find out if you can get benefits through the Veterans Educational Assistance Program VEAP a $ 2-to-$1 government - match program for educational assistance .", "session_id": "doc2dial_1712"}
{"topic_shift": true, "utterance": "Am I eligible for VEAP benefits?", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "You can get these benefits if you meet all of the requirements listed", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "i am currently on active duty", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "you must have at least 3 months of contributions available to use your VEAP benefits .", "session_id": "doc2dial_1712"}
{"topic_shift": true, "utterance": "Can I get the money back that I put into my VEAP account?", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "To ask for a refund complete an Application for Refund of Educational Contributions VA Form 22 - 5281 .", "session_id": "doc2dial_1712"}
{"topic_shift": true, "utterance": "please what are the requirements to be eligible", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "Entered service for the first time between January 1 , 1977 , and June 30 , 1985", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1712"}
{"topic_shift": true, "utterance": "I have more questions", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "Call our Education Call Center at 888 - 442 - 4551 .", "session_id": "doc2dial_1712"}
{"topic_shift": false, "utterance": "I need help with the teach grant agreement", "session_id": "doc2dial_3105"}
{"topic_shift": true, "utterance": "Do you want help completing the TEACH Grant ATS?", "session_id": "doc2dial_3105"}
{"topic_shift": false, "utterance": "no I need info on it", "session_id": "doc2dial_3105"}
{"topic_shift": true, "utterance": "Do you want to know if you need to complete the TEACH Grant Agreement To Serve?", "session_id": "doc2dial_3105"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3105"}
{"topic_shift": false, "utterance": "It needs to be completed by students who are receiving a TEACH Grant, and who have completed TEACH Initial and Subsequent Counseling for the same Award Year.", "session_id": "doc2dial_3105"}
{"topic_shift": true, "utterance": "where do I go to do this?", "session_id": "doc2dial_3105"}
{"topic_shift": false, "utterance": "I can link you to the page where you can Log In and start.", "session_id": "doc2dial_3105"}
{"topic_shift": true, "utterance": "how long will it take me?", "session_id": "doc2dial_3105"}
{"topic_shift": false, "utterance": "It will take you 20-30 minutes and it must be completed in a single session.", "session_id": "doc2dial_3105"}
{"topic_shift": true, "utterance": "what will I need to get started?", "session_id": "doc2dial_3105"}
{"topic_shift": false, "utterance": "You will need your verified FSA ID", "session_id": "doc2dial_3105"}
{"topic_shift": false, "utterance": "Hi, how are you? Do you want information about what I must do to change my driver's license to another state?", "session_id": "doc2dial_2233"}
{"topic_shift": false, "utterance": "of course, You must change your out-of-state driver license to another state or US territory. US, Federal District, or Canadian Province within 30 days of becoming a New York resident.", "session_id": "doc2dial_2233"}
{"topic_shift": true, "utterance": "Is there any other additional information you can give me?", "session_id": "doc2dial_2233"}
{"topic_shift": true, "utterance": "You are studying in New York State. and Do you need a New York State driver's license?", "session_id": "doc2dial_2233"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2233"}
{"topic_shift": false, "utterance": "Students from other states, countries, or nations who attend school in New York State are not normally considered New York State residents, so they do not need to exchange their current driver's license.", "session_id": "doc2dial_2233"}
{"topic_shift": true, "utterance": "okay. And another question to ask at the DMV office?", "session_id": "doc2dial_2233"}
{"topic_shift": false, "utterance": "of course you will need\u00a0 pass a vision test at the DMV or bring a full eye test report PDF [2] MV-619 s\u00a0 turn in your departure - from - state license, unless it is lost or stolen", "session_id": "doc2dial_2233"}
{"topic_shift": true, "utterance": "and when i pass the exam what should i do?", "session_id": "doc2dial_2233"}
{"topic_shift": false, "utterance": "When you pass your driving test, you must turn in your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.", "session_id": "doc2dial_2233"}
{"topic_shift": true, "utterance": "and in which cases can I not change my license?", "session_id": "doc2dial_2233"}
{"topic_shift": false, "utterance": "You cannot change your license if it is\u00a0\u00a0\u00a0 suspended or revoked\u00a0\u00a0\u00a0 lost or stolen", "session_id": "doc2dial_2233"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about disability benefits for a child under 18", "session_id": "doc2dial_653"}
{"topic_shift": true, "utterance": "do you want to apply for a child?", "session_id": "doc2dial_653"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_653"}
{"topic_shift": true, "utterance": "Do you want to know how to request it?", "session_id": "doc2dial_653"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_653"}
{"topic_shift": false, "utterance": "where can I get more information?", "session_id": "doc2dial_653"}
{"topic_shift": false, "utterance": "You can call us toll free at 1 - 800 - 772 - 1213.", "session_id": "doc2dial_653"}
{"topic_shift": false, "utterance": "What time can I contact you?", "session_id": "doc2dial_653"}
{"topic_shift": false, "utterance": "Representatives are available Monday through Friday from 8 a.m. at 5:30 p.m.", "session_id": "doc2dial_653"}
{"topic_shift": true, "utterance": "how do i get the quote?", "session_id": "doc2dial_653"}
{"topic_shift": false, "utterance": "Contact us by phone or in person to make an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_653"}
{"topic_shift": false, "utterance": "I need to get a card for my son who is not currently a citizen.", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "Currently, only noncitizens who have permission to work by the DHS can apply for a card.", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "Does your child have permission to work here?", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "He does not have permission to work. Is there any way else I can get a card?", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "In this case, more information will be needed to obtain a card.", "session_id": "doc2dial_135"}
{"topic_shift": true, "utterance": "What if he is an F-1 student?", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "You will need to submit your son's I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "I don't have a current DHS document for him. Is there anything else I can use?", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "Yes, other documents may be accepted, but they need to contain your son's name, his date of birth, and his biological parents' names. We also like it to have a recent photo, but we can accept it without a photo if it has enough information to verify his identity.", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "Is there any way my son can legally work without DHS authorization?", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "Yes, you can apply for an Individual Taxpayer ID Number for your son at the IRS. You can visit your local IRS office or call them toll free at 1-800-TAXFORM and request a Form W-7A for Taxpayer ID Number for Pending U.S. adoptions.", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "Is there any way I can prove his U.S. immigration status?", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "To prove his status, you need a current U.S. immigration document. For example, an I-551 Lawful Permanent Resident Card or an I-766 Employment Authorization Document.", "session_id": "doc2dial_135"}
{"topic_shift": false, "utterance": "Hello there, hope you're doing well in these times. I was wondering what the FSAA can do for me as a student.", "session_id": "doc2dial_4124"}
{"topic_shift": false, "utterance": "Of course. Well, Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.", "session_id": "doc2dial_4124"}
{"topic_shift": true, "utterance": "That was very informative, thank you! So what is this acquisition forecast I've read about?", "session_id": "doc2dial_4124"}
{"topic_shift": false, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.", "session_id": "doc2dial_4124"}
{"topic_shift": true, "utterance": "Ah, makes sense. How can I contact you?", "session_id": "doc2dial_4124"}
{"topic_shift": false, "utterance": "Do you have questions regarding Federal Student Aid's Acquisition activities?", "session_id": "doc2dial_4124"}
{"topic_shift": false, "utterance": "Yes, plenty questions.", "session_id": "doc2dial_4124"}
{"topic_shift": false, "utterance": "In that case, please e-mail FSA Acquisitions.", "session_id": "doc2dial_4124"}
{"topic_shift": true, "utterance": "Oh, I will do that. What can you tell me about acquisition notices?", "session_id": "doc2dial_4124"}
{"topic_shift": false, "utterance": "Active acquisition synopses, contract solicitations, and other information including draft work statements, special notices, sources sought notices, etc ., are available at FedBizOpps, the U.S. Government's single point-of-entry for federal business opportunities.", "session_id": "doc2dial_4124"}
{"topic_shift": true, "utterance": "Can these forecasts change?", "session_id": "doc2dial_4124"}
{"topic_shift": false, "utterance": "Yes, all forecasted procurements are subject to revision or cancellation.", "session_id": "doc2dial_4124"}
{"topic_shift": false, "utterance": "Hello I need information about my rights since a DMV complaint has been filed against me", "session_id": "doc2dial_2555"}
{"topic_shift": true, "utterance": "a Protected the license, registration or certification of your installation?", "session_id": "doc2dial_2555"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2555"}
{"topic_shift": true, "utterance": "What should I do if a complaint is filed against me?", "session_id": "doc2dial_2555"}
{"topic_shift": false, "utterance": "You must first know that the New York State Department of Motor Vehicles regulates all repair shops, inspection stations, dealers, vehicle dismantlers, and other related businesses in New York State.", "session_id": "doc2dial_2555"}
{"topic_shift": false, "utterance": "What do I have to do to be able to legally operate as a business?", "session_id": "doc2dial_2555"}
{"topic_shift": false, "utterance": "You must register with the DMV. Once your application is approved you will receive a certificate from the DMV.", "session_id": "doc2dial_2555"}
{"topic_shift": true, "utterance": "What if I choose to appeal?", "session_id": "doc2dial_2555"}
{"topic_shift": false, "utterance": "If you choose to appeal, you have 60 days from the date of the administrative judge's decision to file the Administrative Appeal Form [2] AA-33A, which must be accompanied by the applicable filing fee.", "session_id": "doc2dial_2555"}
{"topic_shift": true, "utterance": "What happens if I lose my license?", "session_id": "doc2dial_2555"}
{"topic_shift": false, "utterance": "The license, registration or certification of your facility allows you to operate in New York State. Complaints filed and charges filed against you may result in the loss of your privilege to operate as a business in New York State.", "session_id": "doc2dial_2555"}
{"topic_shift": true, "utterance": "and why ALJ only imposes civil penalties?", "session_id": "doc2dial_2555"}
{"topic_shift": false, "utterance": "If the ALJ only imposes civil penalties, to prevent the loss of its operating privilege, it must pay all fines and penalties. You will receive a letter from the DMV shortly after the hearing.", "session_id": "doc2dial_2555"}
{"topic_shift": false, "utterance": "Hello I need information about What can cause an insurance lapse?", "session_id": "doc2dial_3893"}
{"topic_shift": true, "utterance": "Any amount of time your vehicle is registered but not insured can cause a lapse in your insurance coverage. An insurance gap may occur between the date your insurance is canceled and the date", "session_id": "doc2dial_3893"}
{"topic_shift": false, "utterance": "your registration suspension period is more than 90 days?", "session_id": "doc2dial_3893"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3893"}
{"topic_shift": false, "utterance": "do you want to reset your driver's license?", "session_id": "doc2dial_3893"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3893"}
{"topic_shift": true, "utterance": "What is an insurance lapse in New York State?", "session_id": "doc2dial_3893"}
{"topic_shift": false, "utterance": "A lapse of insurance means that there is no liability insurance coverage for a vehicle registered in New York State for a period of time.", "session_id": "doc2dial_3893"}
{"topic_shift": true, "utterance": "I want to know if I am eligible", "session_id": "doc2dial_3893"}
{"topic_shift": false, "utterance": "if eligible, pay optional civil penalty for the entire period", "session_id": "doc2dial_3893"}
{"topic_shift": true, "utterance": "What happens if my insurance is canceled or reinstated, or if I get new insurance?", "session_id": "doc2dial_3893"}
{"topic_shift": false, "utterance": "Your insurance company must notify DMV electronically", "session_id": "doc2dial_3893"}
{"topic_shift": false, "utterance": "hi i need help about welcome kit VA", "session_id": "doc2dial_1048"}
{"topic_shift": false, "utterance": "Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life", "session_id": "doc2dial_1048"}
{"topic_shift": true, "utterance": "ok and how do I download our VA benefits and services guides?", "session_id": "doc2dial_1048"}
{"topic_shift": true, "utterance": "For veterans?", "session_id": "doc2dial_1048"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1048"}
{"topic_shift": true, "utterance": "For family members?", "session_id": "doc2dial_1048"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1048"}
{"topic_shift": false, "utterance": "Get started with PDF caregiver benefits Apply for PDF survivor benefits", "session_id": "doc2dial_1048"}
{"topic_shift": true, "utterance": "what things should I know about VA.gov?", "session_id": "doc2dial_1048"}
{"topic_shift": false, "utterance": "Disability File a disability compensation claim for conditions related to your military service and manage your benefits over time.", "session_id": "doc2dial_1048"}
{"topic_shift": true, "utterance": "What do I do when I download your VA welcome kit?", "session_id": "doc2dial_1048"}
{"topic_shift": false, "utterance": "Feel free to share this guide with friends or family who also need help with your benefits. You can print copies for yourself and for others:   Your VA welcome kit in black and white PDF   Your welcome kit VA in color PDF", "session_id": "doc2dial_1048"}
{"topic_shift": false, "utterance": "What original documents do I need to produce when looking for an original Social Security card for a foreign born US citizen adopted child?", "session_id": "doc2dial_121"}
{"topic_shift": true, "utterance": "First of all, we need to establish the citizenship of the child", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "Do you have original documents for the child in question?", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "Yes, I have original documentation for the child", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "If you don't have your child's foreign birth certificate or cannot get it within 10 days, we can use your child's passport or either a document issued by the Department of Homeland Security as evidence of your child's age", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "Will you need to see identification for me, and if so, what form of identification is accepted?", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "Yes, you will need to provide identification. Any document that you present to us must be current and not expired, must show your name and have identifying information included, for example, your date of birth or your age. It would be preferable if the identification had a recent photograph also", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "What information is required if my child is applying for an original Social Security number?", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "You will need to provide us with information regarding the schools that your child has attended. We may also ask you to provide copies of tax records which will show that your child never had a Social Security number assigned to them", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "What type of document is acceptable as my child's identification if I haven't got their passport?", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "In this instance, we can accept a state-issued non-driver's identification card or the adoption decree", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "Is there anything I should know if my child lived outside the United States for an extended period, will this cause any problems?", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "In this instance, you can provide a current or previous passport, school or employment records or any other record that would show any long-term residence outside of the United States. This could also be used to show that your child never had a Social Security number assigned to them", "session_id": "doc2dial_121"}
{"topic_shift": false, "utterance": "how will you give me my financial aid?", "session_id": "doc2dial_4130"}
{"topic_shift": true, "utterance": "That will depend on the type of aid you have accepted", "session_id": "doc2dial_4130"}
{"topic_shift": true, "utterance": "how can I save money on books?", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "That depends on your school and your courses. There might be options for you to save money", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "what is a credit balance?", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "That is money left over after your aid is applied to your tuition, fees, and other school charges", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "any other tips on saving on books?", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "You might be able to save money if you shop around", "session_id": "doc2dial_4130"}
{"topic_shift": true, "utterance": "if you are on the direct loan plus for parents will we know when money is ready to be given to us?", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "The school will notify you in writing each time they give you any part of the loan money", "session_id": "doc2dial_4130"}
{"topic_shift": true, "utterance": "by when should we get our money to help pay for books?", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "Are you eligible for disbursement?", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "don't think so", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "You should contact your school", "session_id": "doc2dial_4130"}
{"topic_shift": false, "utterance": "I've been wondering about something. Should I choose to remove my vehicle from the road, am I allowed to keep my professional plates?", "session_id": "doc2dial_2541"}
{"topic_shift": true, "utterance": "Yes, you are. You can store your picture or professional plates at most DMV offices.", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "Do you want to register a vehicle again, or to use your stored picture or professional plates to register another vehicle?", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "Yes. At a later point of time.", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "In that case, you must visit the office that has your vehicle plates. Make sure that you bring the receipt form FS-6 T and the other documents required to register your vehicle.", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "Let's say I want to surrender my plates. Do I get something in exchange to proof that I did?", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "Yes, you will receive a receipt form FS-6 T when you surrender your plates. Verify the information listed on the receipt, make sure that the receipt displays the words \"Stored at Local Office\", and keep this receipt. We will indicate on the registration record that the vehicle plates have been stored.", "session_id": "doc2dial_2541"}
{"topic_shift": true, "utterance": "Do you have any information about my new picture plate available?", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "Of course. A detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates (MV-415) is available here. Professional plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted such privileges. For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "What if my registration is in the first year of a two-year registration?", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "In that case you must submit a Request for refund or fee paid for motor vehicle registrations and driver licenses (MV-215) to apply for a refund of the balance of the fee. A processing fee of $ 1.00 is subtracted from your refund. You will not receive a refund if the registration expires in less than one year.", "session_id": "doc2dial_2541"}
{"topic_shift": true, "utterance": "And what exactly is the pricing on plates?", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "Our picture and professional plates have a variety of prices. You can browse the available styles using the categories on our page to find detailed pricing information on the plate you're interested in.", "session_id": "doc2dial_2541"}
{"topic_shift": false, "utterance": "I just moved to New York and registered my car here. I need help with understanding vehicle inspection rules.", "session_id": "doc2dial_3887"}
{"topic_shift": true, "utterance": "Was your vehicle previously registered in another state that issued an inspection sticker?", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "Yes, it was.", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "Great. In your case, you will not need to have your vehicle inspected again until your out of state inspection sticker expires or for one year after the registration date, whichever comes first.", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "What would've happened if an inspection sticker wasn't issued?", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "You would need to have your vehicle inspected in New York.", "session_id": "doc2dial_3887"}
{"topic_shift": true, "utterance": "What if I will be out of state when my sticker expires?", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "You can apply for an extension. Be sure to first determine whether or not an expired out of state inspection is a violation of the law in that state.", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "What do I do when I get my extension sticker?", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "Do not put it on the windshield of your car while you are out of state. Just keep the sticker and the instructions in your car to show an out of state police officer. Please understand that the extension sticker does not guarantee that the officer will not issue you a traffic ticket.", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "How do I get an extension sticker?", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "This is done by mail. You will need to send in all required information, including your name, your current out of state mailing address, and the year and make of your vehicle.", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "Will the extension sticker be recorded as an inspection on New York State DMV records?", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "No, it will not. This also means that you can not renew the registration, if there is no record of inspection within the past 12 months.", "session_id": "doc2dial_3887"}
{"topic_shift": false, "utterance": "I need some information about getting a CDL.", "session_id": "doc2dial_2227"}
{"topic_shift": true, "utterance": "I'll be happy to help you with that. Does your question pertain to the road test?", "session_id": "doc2dial_2227"}
{"topic_shift": false, "utterance": "No, I already know about that.", "session_id": "doc2dial_2227"}
{"topic_shift": true, "utterance": "Do you know what the fees are for obtaining a CDL?", "session_id": "doc2dial_2227"}
{"topic_shift": false, "utterance": "Not exactly.", "session_id": "doc2dial_2227"}
{"topic_shift": true, "utterance": "Are you interested in learning when you'll get the CDL?", "session_id": "doc2dial_2227"}
{"topic_shift": false, "utterance": "No, I know how that works.", "session_id": "doc2dial_2227"}
{"topic_shift": true, "utterance": "Do you have a CDL that was issued in a different state?", "session_id": "doc2dial_2227"}
{"topic_shift": false, "utterance": "No, I don't have one.", "session_id": "doc2dial_2227"}
{"topic_shift": true, "utterance": "Will there be a written test when I apply for a commercial learner permit?", "session_id": "doc2dial_2227"}
{"topic_shift": false, "utterance": "Yes. You will have to pass the written test and pay a $10 application fee. This fee covers all written tests, knowledge, and endorsement requirements for obtaining a permit and license.", "session_id": "doc2dial_2227"}
{"topic_shift": false, "utterance": "What type of Direct PLUS Loan application should I complete?", "session_id": "doc2dial_3139"}
{"topic_shift": true, "utterance": "Do you have a Direct PLUS Loan application for Graduate/Professional Students William D. Ford Federal Direct Loan Program loan request for supplemental information?", "session_id": "doc2dial_3139"}
{"topic_shift": false, "utterance": "No I do not have this application.", "session_id": "doc2dial_3139"}
{"topic_shift": true, "utterance": "Do you have a Direct PLUS Loan application for Parents William D. Ford Federal Direct Loan Program loan request for supplemental information?", "session_id": "doc2dial_3139"}
{"topic_shift": false, "utterance": "No I do not have this application for supplemental information.", "session_id": "doc2dial_3139"}
{"topic_shift": true, "utterance": "What does the Direct PLUS Loan Request allow me to do?", "session_id": "doc2dial_3139"}
{"topic_shift": false, "utterance": "The Direct PLUS Loan Request allows you to authorize the school to use your loan funds to for other educationally related charges after all the tuition and fees and room and board have been paid.", "session_id": "doc2dial_3139"}
{"topic_shift": false, "utterance": "What is the William D. Ford Federal Direct Loan Program request for supplemental information used for?", "session_id": "doc2dial_3139"}
{"topic_shift": false, "utterance": "It is a request for supplemental info connected to your application for Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Program.", "session_id": "doc2dial_3139"}
{"topic_shift": false, "utterance": "What must I do before I receive my Direct PLUS Loan?", "session_id": "doc2dial_3139"}
{"topic_shift": false, "utterance": "Actually, you have to complete a Direct PLUS Loan Master Promissory Note that explains the terms and conditions of Direct PLUS Loans and is your legally binding agreement to repay all your loans.", "session_id": "doc2dial_3139"}
{"topic_shift": false, "utterance": "Can you tell me anything about the disability benefits application process for a child?", "session_id": "doc2dial_647"}
{"topic_shift": true, "utterance": "Of course. Are you planning to apply for a child?", "session_id": "doc2dial_647"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_647"}
{"topic_shift": true, "utterance": "Do you want me to walk you through the steps of an application?", "session_id": "doc2dial_647"}
{"topic_shift": false, "utterance": "Yes, that'd be great.", "session_id": "doc2dial_647"}
{"topic_shift": false, "utterance": "First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_647"}
{"topic_shift": false, "utterance": "What if I need additional help with the process?", "session_id": "doc2dial_647"}
{"topic_shift": false, "utterance": "No problem. You can always call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_647"}
{"topic_shift": true, "utterance": "Great. And for the SSI application I need an appointment, correct?", "session_id": "doc2dial_647"}
{"topic_shift": false, "utterance": "Correct. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_647"}
{"topic_shift": true, "utterance": "What if I'm hard of hearing? Do you have a number for that?", "session_id": "doc2dial_647"}
{"topic_shift": false, "utterance": "Yes, we do. Simply call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_647"}
{"topic_shift": false, "utterance": "HI. I'm looking for information...", "session_id": "doc2dial_874"}
{"topic_shift": true, "utterance": "no problem. You can download the military sexual trauma brochure for veterans.", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "there is also a safe helpline, if you need it.", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "Abaut that line, is something where I need to give my name?", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "No, you don't. You can remain anonymous if that's your wish. You can have a 1-on-1 advice 24/7 by phone.", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "there is any way I can get in contact with someone in person to, if I need to?", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "Yes! You can get in contact with a sexual assault response coordinator near your base or installation too.", "session_id": "doc2dial_874"}
{"topic_shift": true, "utterance": "If there any kind of compensation for traumatic experiences?", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "Sorry, but no. you can no get compensations for traumatics event itself.", "session_id": "doc2dial_874"}
{"topic_shift": true, "utterance": "Is there any line or phone number where I can call to?", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "Yes, there is. You can call to the VA general information hotline at 800-827-1000, monday through friday, 8:00a.m. to 9:00p.m. ET", "session_id": "doc2dial_874"}
{"topic_shift": true, "utterance": "The support related to sexual traumas it's limited just to women?", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "Not at all, a sexual assault or harassment is a very important issue, and this can happen to both women and men.", "session_id": "doc2dial_874"}
{"topic_shift": true, "utterance": "There any kind of compensation for this kind of trauma?", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "well, you can check if you can get a disability benefit for PTSD for condition resulting from MST.", "session_id": "doc2dial_874"}
{"topic_shift": false, "utterance": "I have questions about the driving restrictions for people under 18.", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "I can help you with that. The restrictions you are referring to were put in place by the Graduated License Law specifically for drivers under 18 who have a learner permit.", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "What happens if I don't comply with the restrictions?", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "You run the risk of having your learner permit suspended or revoked for 60 days.", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "What junior driver license classes are restricted under the Graduated License Law?", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "In addition to a junior learner permit, junior driver license classes DJ, MJ, and DJMJ are restricted under the Graduated License Law.", "session_id": "doc2dial_3878"}
{"topic_shift": true, "utterance": "Will there be one specific region of New York that you will be driving in?", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "No, it will vary.", "session_id": "doc2dial_3878"}
{"topic_shift": true, "utterance": "Your driving privileges will vary depending on which region of New York you will be driving in. Would you like to see a Map of Regions?", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "No, that's okay.", "session_id": "doc2dial_3878"}
{"topic_shift": true, "utterance": "Are you familiar with the differences between a junior learner permit and a junior driver license?", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "Yes, I know the differences.", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "Okay. In case you weren't aware, a driver who has a learner permit can only drive when supervised.", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "Thanks for the information. Are the restrictions on a junior driver license affected by what region I drive in?", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "Yes. Some regions within New York will allow a young driver who holds a junior driver license to drive unsupervised.", "session_id": "doc2dial_3878"}
{"topic_shift": false, "utterance": "I'm looking for information.", "session_id": "doc2dial_860"}
{"topic_shift": true, "utterance": "No problem. You can get access to a subsistence allowance that will help you get pay for your basic needs.", "session_id": "doc2dial_860"}
{"topic_shift": true, "utterance": "Besides, you can get access to thers benefits and services as veteran.", "session_id": "doc2dial_860"}
{"topic_shift": false, "utterance": "And what are this benefits?", "session_id": "doc2dial_860"}
{"topic_shift": false, "utterance": "The GI Bill benefits can help you to pay for school or training.", "session_id": "doc2dial_860"}
{"topic_shift": true, "utterance": "And how can I get information about this?", "session_id": "doc2dial_860"}
{"topic_shift": false, "utterance": "You can go to VA for vets and ask questions online.", "session_id": "doc2dial_860"}
{"topic_shift": true, "utterance": "There are online learning programs?", "session_id": "doc2dial_860"}
{"topic_shift": false, "utterance": "You can get free classes for a year on linkedin on linkeding premium and linkedin learning.", "session_id": "doc2dial_860"}
{"topic_shift": true, "utterance": "There is any kind of information blog where I can get information or news?", "session_id": "doc2dial_860"}
{"topic_shift": false, "utterance": "You can always get updated through your email, on benefits from the veterans benefits administration.", "session_id": "doc2dial_860"}
{"topic_shift": true, "utterance": "What kind of information or assitance they will give me?", "session_id": "doc2dial_860"}
{"topic_shift": false, "utterance": "You'll get assistance of how get a career and employment assistance, how to manage your career among other things.", "session_id": "doc2dial_860"}
{"topic_shift": false, "utterance": "Where can I get additional information regarding the process of registering a vehicle I bought at a sheriff or marshal auction?", "session_id": "doc2dial_1909"}
{"topic_shift": true, "utterance": "Do you need more help regarding this topic?", "session_id": "doc2dial_1909"}
{"topic_shift": false, "utterance": "Not at the moment, I'm only querying this currently", "session_id": "doc2dial_1909"}
{"topic_shift": true, "utterance": "Are you a resident of the United States?", "session_id": "doc2dial_1909"}
{"topic_shift": false, "utterance": "If I wasn't a resident of the US, would I be able to register a vehicle in New York that I bought at a sheriff or marshal auction?", "session_id": "doc2dial_1909"}
{"topic_shift": false, "utterance": "If you are not a resident of the US, you can register a vehicle in this example so long as you meet the registration requirements", "session_id": "doc2dial_1909"}
{"topic_shift": false, "utterance": "I do meet the registration requirements", "session_id": "doc2dial_1909"}
{"topic_shift": false, "utterance": "Because you meet the registration requirements, you can register the vehicle here", "session_id": "doc2dial_1909"}
{"topic_shift": true, "utterance": "What are the rules regarding Vehicle Identification Numbers on vehicles or motorcycles?", "session_id": "doc2dial_1909"}
{"topic_shift": false, "utterance": "New York State has laws regarding VINS which are there to protect consumers", "session_id": "doc2dial_1909"}
{"topic_shift": false, "utterance": "How do I find out if I'm eligible for Retirement Benefits?", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "We have information here where you can learn how Social Security works.", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "Can you tell me if I'm eligible?", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "Yes we have information on who's eligible for retirement benefits.", "session_id": "doc2dial_690"}
{"topic_shift": true, "utterance": "What if I retire before the official age?", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "You'll receive your full benefit amount. Your benefit amount will be reduced if you retire start benefits before reaching full retirement age.", "session_id": "doc2dial_690"}
{"topic_shift": true, "utterance": "How do I proceed if I'm ready to retire now?", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "You can start your application today.", "session_id": "doc2dial_690"}
{"topic_shift": true, "utterance": "What criteria do I need to meet for eligibility?", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "Do you work and pay Social Security taxes?", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "Yes I sure do.", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "Qualified workers earn credits toward Social Security benefits. The number of credits you need to get retirement benefits depends on when you were born.", "session_id": "doc2dial_690"}
{"topic_shift": false, "utterance": "I just wanted to know how to change my direct deposit routing number", "session_id": "doc2dial_848"}
{"topic_shift": true, "utterance": "Do you need help using eBenefits to change your VA\u00a0direct deposit information?", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "Okay, you will need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. You will need to go to eBenefits to sign in , register , or upgrade your DS Logon account to Premium .", "session_id": "doc2dial_848"}
{"topic_shift": true, "utterance": "Do you have a number I can call if I need to make changes to my checks?", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "To cancel your direct deposit payments, switch from paper checks to direct deposit, or change the address on your paper checks you can call us at 800-827-1000, we are here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "is there another way to do it if I can't call?", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "You can go to your nearest VA regional office", "session_id": "doc2dial_848"}
{"topic_shift": true, "utterance": "and if I have a change of address I can do it there too?", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "Yes, make sure your contact information is updated so we send information about your benefits and services as well as any prescriptions , lab test results , or appointment reminders you may need to the right location .", "session_id": "doc2dial_848"}
{"topic_shift": true, "utterance": "what about disability rating changes, can I do things related to that on there too?", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "You may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate. We can help you find out how to add eligible dependents", "session_id": "doc2dial_848"}
{"topic_shift": true, "utterance": "Can I change info by mail too?", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "Yes, you can change your information by mail. You will have to fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.  We can help you download VA Form 24 - 0296", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "where do I send it when filled out?", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "Mail the completed form to :Department of Veterans Affairs125 S. Main Street , Suite BMuskogee, OK  74401 - 7004", "session_id": "doc2dial_848"}
{"topic_shift": false, "utterance": "How can i replace my license or permit?", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "Before you decide to have a replacement of your license or permit, you first need to satisfy the conditions for replacement. Did you just update your address? or did your license or permit were stolen, destroyed or lost?", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "No. I am turning 21 soon.", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "If you are turning 21 soon, you can order within 40 days of your birthday date.", "session_id": "doc2dial_1921"}
{"topic_shift": true, "utterance": "However, i am currently abroad. Can i mail my application?", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "Yes. You can mail it with a completed Application for Permit, driver license and payment of $ 17.50. Remember to send also pre - addressed priority mail return envelope to help ensure we send your license to the correct address.", "session_id": "doc2dial_1921"}
{"topic_shift": true, "utterance": "So does that means, i will get my document through mail?", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "Yes. We will mail it to the current mailing address that we have. This is also to verify your change of address when needed.", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "However, if you are ordering your duplicate and it has been 2 weeks since but you still have not receive it, please contact us [10].", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "Okay. I will take note to that.", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "You can contact us at [10].", "session_id": "doc2dial_1921"}
{"topic_shift": true, "utterance": "If i just updated my address, you will send it to that current address right?", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "Yes. We will send it to the address on the record during your time of order. So please remember to change the address first before ordering the replacement.", "session_id": "doc2dial_1921"}
{"topic_shift": false, "utterance": "Hello there. Can you walk me through the process of ordering picture plates, please?", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "Of course. You can order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.", "session_id": "doc2dial_2596"}
{"topic_shift": true, "utterance": "That's what I would like to do. Can I order by phone as well?", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "Yes, you can order by phone, however it's faster and easier to do it online. Call the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday.", "session_id": "doc2dial_2596"}
{"topic_shift": true, "utterance": "Oh, so it's slower than an online order. And what about ordering plates at the local DMV office? Is this a possibility?", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "Yes, but you can save yourself the trip. It's faster and easier to do it online.", "session_id": "doc2dial_2596"}
{"topic_shift": true, "utterance": "What about ordering by mail?", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "Do you want to order picture or professional plates by mail?", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "Sure, but only if it is as fast as an online order.", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "If you want to order by mail you can use the Application for Custom Plates (CP-30).", "session_id": "doc2dial_2596"}
{"topic_shift": true, "utterance": "Can you suggest a topic to me?", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "Plates.", "session_id": "doc2dial_2596"}
{"topic_shift": true, "utterance": "Thank you for this wonderful topic suggestion. Well, if ordering online is the fastest option, then I'll do that. Is there anything I should consider when ordering online?", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "You can order many picture plates online, see the list on our website for more information on how to order a plate.", "session_id": "doc2dial_2596"}
{"topic_shift": false, "utterance": "What do I need to know about renewing my ID card?", "session_id": "doc2dial_3850"}
{"topic_shift": true, "utterance": "Are you over the age of 21 or will you be 21 soon?", "session_id": "doc2dial_3850"}
{"topic_shift": false, "utterance": "Well I am 20 but I turn 21 next month. Does that make a difference?", "session_id": "doc2dial_3850"}
{"topic_shift": false, "utterance": "Since you are within 40 days of your 21st birthday, you won't have to do anything different. Your new ID won't have \"Under 21\" printed on it.", "session_id": "doc2dial_3850"}
{"topic_shift": false, "utterance": "OK so my friend is 2 months away from turning 21. Will she have to do anything different?", "session_id": "doc2dial_3850"}
{"topic_shift": false, "utterance": "If they renew it more than 41 days before their 21st birthday, it will still have \"Under 21\" on that so if they can wait, they should wait until less than 40 days until their birthday.", "session_id": "doc2dial_3850"}
{"topic_shift": true, "utterance": "Thanks. Can I go online to renew my ID or do I have to go to the DMV to get it?", "session_id": "doc2dial_3850"}
{"topic_shift": false, "utterance": "Either one is fine. You can renew online and your ID will be just as the same as if you went to the DMV.", "session_id": "doc2dial_3850"}
{"topic_shift": true, "utterance": "I've been hearing about enhanced IDs but I don't know if mine is one of those. How do I know?", "session_id": "doc2dial_3850"}
{"topic_shift": false, "utterance": "If yours was issued before October 30, 2017, then yours is not enhanced. It is known as a Standard ID.", "session_id": "doc2dial_3850"}
{"topic_shift": false, "utterance": "I didn't get the renewal notice for my ID but I can see it's almost expired. Is that bad?", "session_id": "doc2dial_3850"}
{"topic_shift": false, "utterance": "Hello, i've been reading about the benefits that Veterans can get, but i was wondering about education benefits. Could you tell me about it, if possible?", "session_id": "doc2dial_3688"}
{"topic_shift": true, "utterance": "Sure. You have many options to pay for school or training.", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "Have you applied already?", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "Yes, i had.", "session_id": "doc2dial_3688"}
{"topic_shift": true, "utterance": "What kind of benefits can i get with that?", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "There are some like paying college tuition, finding the right school or training program and getting career counseling.", "session_id": "doc2dial_3688"}
{"topic_shift": true, "utterance": "And which topics you can guide me, please?", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "Well, i can tell you about Getting education benefits, manage your Veteran's education benefits and more information and resources.", "session_id": "doc2dial_3688"}
{"topic_shift": true, "utterance": "Oh i see, what can you tell me about other benefits and services?", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "Well, you have the VA transition assistance for when you go out of the active duty life.", "session_id": "doc2dial_3688"}
{"topic_shift": true, "utterance": "Then i could have access to those earlier benefits, isn't?", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "That's correct, like i said, many benefits.", "session_id": "doc2dial_3688"}
{"topic_shift": true, "utterance": "What can i do managing my benefits?", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "You can apply to restore your BI Bill benefits if your school is closed or ended for a change.", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "What can i do with that managing?", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "You have to view the VA chart to know that.", "session_id": "doc2dial_3688"}
{"topic_shift": false, "utterance": "I wanted to know how to sign up for alerts", "session_id": "doc2dial_2582"}
{"topic_shift": true, "utterance": "would you like to know more about what you will receive if you sign up?", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "You can sign up to get email and/or text reminders before your driver license, non-driver ID card, registration or vehicle inspection expires.", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "so if I sign up and my license is going to expire in the next week you will let me know I should get a new one?", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "If your driver license is about to expire when you sign up, you may not get electronic reminders until the next time it is due.", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "can you tell me where to go to sign up?", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "Yes, I will send you to a page where you can sign up to get email and/or text reminders", "session_id": "doc2dial_2582"}
{"topic_shift": true, "utterance": "will my wife or I get the reminders for our vehicles?", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "Are you asking about vehicle registration renewal ?", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2582"}
{"topic_shift": false, "utterance": "Do I need insurance to register my vehicle?", "session_id": "doc2dial_3844"}
{"topic_shift": true, "utterance": "Yes. The DMV requires auto liability insurance to register a vehicle in New York", "session_id": "doc2dial_3844"}
{"topic_shift": false, "utterance": "Do you have insurance?", "session_id": "doc2dial_3844"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3844"}
{"topic_shift": true, "utterance": "Where can I find more info?", "session_id": "doc2dial_3844"}
{"topic_shift": false, "utterance": "The New York State Department of Financial Services website has more information about liability insurance and insurance companies licensed in New York : http://www.dfs.ny.gov", "session_id": "doc2dial_3844"}
{"topic_shift": true, "utterance": "How many names can be included on a vehicle registration?", "session_id": "doc2dial_3844"}
{"topic_shift": false, "utterance": "There can only be 1 or 2 names on a registration registrants", "session_id": "doc2dial_3844"}
{"topic_shift": true, "utterance": "When do I need to register the vehicle with the DMV?", "session_id": "doc2dial_3844"}
{"topic_shift": false, "utterance": "You must register your vehicle at the DMV within 180 days of the effective date on your insurance ID card. Bring one copy or form of your Insurance Identification Cards with you. The DMV office will keep the paper card", "session_id": "doc2dial_3844"}
{"topic_shift": true, "utterance": "Can I provide a copy of my insurance ID?", "session_id": "doc2dial_3844"}
{"topic_shift": false, "utterance": "Yes. However the DMV will not accept a card if the DMV barcode reader can not read scan the barcode", "session_id": "doc2dial_3844"}
{"topic_shift": false, "utterance": "I have a query in relation to the Driver Violation Point System, what exactly is it and how does it operate?", "session_id": "doc2dial_1935"}
{"topic_shift": false, "utterance": "The Driver Violation Point System is a way for the DMV to highlight high risk drivers and allocate points for certain traffic violations that may occur", "session_id": "doc2dial_1935"}
{"topic_shift": false, "utterance": "Do you have any points from this Driver Violation Point System?", "session_id": "doc2dial_1935"}
{"topic_shift": false, "utterance": "Yes I do, what is the maximum number of points that I am allowed accrue?", "session_id": "doc2dial_1935"}
{"topic_shift": false, "utterance": "If you receive 11 points in any 18-month period, you r driver license can be suspended. This is not the only was that your license can be suspended, consult the Suspensions and Revocations section of the website", "session_id": "doc2dial_1935"}
{"topic_shift": true, "utterance": "Could you tell me some more about the Point and Insurance Reduction Program?", "session_id": "doc2dial_1935"}
{"topic_shift": false, "utterance": "The Point and Insurance Reduction Program is DMV approved, which ultimately helps prevent you from losing your license, should you have accrued 11 points or more on your license", "session_id": "doc2dial_1935"}
{"topic_shift": true, "utterance": "When are points not assigned in the NYS Driver Point System?", "session_id": "doc2dial_1935"}
{"topic_shift": false, "utterance": "Instances where points are not assigned are associated with violations relating to bicycles, pedestrians or parking", "session_id": "doc2dial_1935"}
{"topic_shift": true, "utterance": "How are the total number of points on my license calculated?", "session_id": "doc2dial_1935"}
{"topic_shift": false, "utterance": "A conviction of a traffic violation has to occur before points accrue on your license. Your points total is calculated based on when you received the violation, not the date of conviction. Points are calculated on any violations that occurred within the last 18 months and are added together to give a total", "session_id": "doc2dial_1935"}
{"topic_shift": false, "utterance": "Hello there. I need explanations regarding my retirement benefits. I can't make sense of it all.", "session_id": "doc2dial_684"}
{"topic_shift": false, "utterance": "Of course. First you should know that successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.", "session_id": "doc2dial_684"}
{"topic_shift": true, "utterance": "That's great to know. Can you perhaps tell me how to protect myself from fraud as well?", "session_id": "doc2dial_684"}
{"topic_shift": false, "utterance": "Yes. Social Security is diligently working at national , regional , and local levels to combat the fraud that undermines our mission to serve the American public.", "session_id": "doc2dial_684"}
{"topic_shift": true, "utterance": "So should I inform you about changes in my life or should I keep the information to myself to limit fraud?", "session_id": "doc2dial_684"}
{"topic_shift": false, "utterance": "Has such a change happened in your life?", "session_id": "doc2dial_684"}
{"topic_shift": false, "utterance": "Actually yes.", "session_id": "doc2dial_684"}
{"topic_shift": false, "utterance": "In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there is a change in your life circumstance that could affect your benefits.", "session_id": "doc2dial_684"}
{"topic_shift": true, "utterance": "Alright. But what about my benefits? What do I need to consider?", "session_id": "doc2dial_684"}
{"topic_shift": false, "utterance": "Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.", "session_id": "doc2dial_684"}
{"topic_shift": true, "utterance": "Do you have any services to manage that all?", "session_id": "doc2dial_684"}
{"topic_shift": false, "utterance": "Yes. There are many time-saving options available to you. Here are our most popular online services.", "session_id": "doc2dial_684"}
{"topic_shift": false, "utterance": "can non-citizens get financial aid for college?", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "You might be eligible for some aid, don't assume you can't get financial aid just because you are not a citizen", "session_id": "doc2dial_3065"}
{"topic_shift": true, "utterance": "If I'm here because of DACA what do I answer for citizenship on the FAFSA application?", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "You must answer No, I am not a citizen or eligible noncitizen when asked if you are a U.S. citizen", "session_id": "doc2dial_3065"}
{"topic_shift": true, "utterance": "What other documents can we use to know if we are eligible?", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "Do you know if you are an eligible noncitizen?", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "I think I'm not eligible", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "yes, I read about that , that is why I said I think I'm not eligible", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "You are not an eligible noncitizen and can not receive federal student aid.", "session_id": "doc2dial_3065"}
{"topic_shift": true, "utterance": "what if I had an expired document like a green card, will that work even if it's expired?", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "If it is expired you are not an eligible noncitizen and can not receive federal student aid", "session_id": "doc2dial_3065"}
{"topic_shift": false, "utterance": "I want to know if I qualify for VA disability benefits, please.", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Of course. You should review the VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Do you offer healthcare as well?", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Yes, the compensation may include financial support and other benefits like health care.", "session_id": "doc2dial_1672"}
{"topic_shift": true, "utterance": "Ah, that sounds great. And how do I know if I qualify for it?", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Did you serve on active duty, active duty for training, or inactive duty training?", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Yes, I served on active duty. I fought for my country, God bless America!", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Do you have a disability rating for your service-connected condition?", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "No, I don't have that.", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "In that case, I'm afraid that you can't get VA disability benefits or compensation.", "session_id": "doc2dial_1672"}
{"topic_shift": true, "utterance": "I would have caught a bullet for my country, let me tell you that. And what did I get for that? Nothing in return. I even got a dishonorable discharge for something really minor. Can I get benefits for a dishonorable discharge?", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Have you received a dishonorable discharge then?", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Yes, that's what I've been telling you. It ain't fair.", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "In that case, I'm afraid you may not be eligible for VA disability benefits.", "session_id": "doc2dial_1672"}
{"topic_shift": false, "utterance": "Hey there. I have some questions about some GI bill benefits. Could you help me?", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "Sure, no problem. The GI bill benefit it's a help to pay for college, graduate school and training programs.", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "What happens with that post-9/11 GI Bill?", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "If you have applied for this, once you got it, you be able to always check how much of your benefit have been used and how much it left.", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "That is great, but what do you use to know this information?", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "For this we use the GI Bill comparison too and the veterans service organization.", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "I can check all the information about that?", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "You can always check your GI bill statement benefits, to know all the information.", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "This could also help my family or just me?", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "The GI bill also covers your family member to cover some cost of you and your family school.", "session_id": "doc2dial_1114"}
{"topic_shift": true, "utterance": "Have you applied to the post-9/11 GI Bill benefit?", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "Yes, I have applied for that too", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "Great, this is a great benefit after for those in service after september 10, 2001.", "session_id": "doc2dial_1114"}
{"topic_shift": false, "utterance": "I need to manage my VA health benefits.", "session_id": "doc2dial_3703"}
{"topic_shift": true, "utterance": "Is this in regards to your health care?", "session_id": "doc2dial_3703"}
{"topic_shift": false, "utterance": "Yes thanks I do need help with my health care.", "session_id": "doc2dial_3703"}
{"topic_shift": false, "utterance": "I would be happy to help you. I can assist you with refilling your prescriptions, I can help you contact your health team, and make appointments.", "session_id": "doc2dial_3703"}
{"topic_shift": true, "utterance": "Okay, well thanks, that is good to know. I actually need help with life insurance. What are the options?", "session_id": "doc2dial_3703"}
{"topic_shift": false, "utterance": "I can help you learn about your options.", "session_id": "doc2dial_3703"}
{"topic_shift": true, "utterance": "I'm interested in learning about dependant benefits. What can I qualify for if my father dies?", "session_id": "doc2dial_3703"}
{"topic_shift": false, "utterance": "I can help you learn more about dependant benefits and what you qualify for.", "session_id": "doc2dial_3703"}
{"topic_shift": true, "utterance": "Oh that's great. Can you also help me with planning a burial for my father?", "session_id": "doc2dial_3703"}
{"topic_shift": false, "utterance": "Yes I can help you with that. I can also help you get a headstone as well.", "session_id": "doc2dial_3703"}
{"topic_shift": true, "utterance": "Can he call to check his payment history?", "session_id": "doc2dial_3703"}
{"topic_shift": false, "utterance": "Absolutely he can.", "session_id": "doc2dial_3703"}
{"topic_shift": false, "utterance": "I'm in Texas and I have questions about registering a vehicle in NY?", "session_id": "doc2dial_2409"}
{"topic_shift": true, "utterance": "Do you want to know how to register while you are outside of New York state?", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2409"}
{"topic_shift": true, "utterance": "Do you want to know when you will receive your registration documents?", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "You should allow 6 weeks for your registration documents to arrive by mail, and allow 90 days for your title certificate to arrive", "session_id": "doc2dial_2409"}
{"topic_shift": true, "utterance": "and it doesn't matter if the registration address is different than the address where I want them sent?", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "You must include a separate note with your Vehicle Registration/Title Application and clearly print the alternate address.  Do not write the alternate address on your application.", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "Did you write the alternate address on your application?", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "whoops, yes", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "DMV will print the alternate address on your application", "session_id": "doc2dial_2409"}
{"topic_shift": true, "utterance": "Is there more I can look at on the topic?", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "Yes, I can link you to more Registration information", "session_id": "doc2dial_2409"}
{"topic_shift": true, "utterance": "what do you accept as proof of ownership for a 68 Mustang?", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "You will need a NY State Certificate of Title, the original or a certified copy not a photocopy. Or you must have acceptable proof of ownership from any other state, the original or a certified copy, not a photocopy", "session_id": "doc2dial_2409"}
{"topic_shift": false, "utterance": "I need to make a doctor appointment but I don't know where to go.", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "Do you have VA health care?", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "Yes, that's right.", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "We have over 1,200 locations. Are you asking which one you will be able to go to?", "session_id": "doc2dial_3717"}
{"topic_shift": true, "utterance": "Yeah. There are a few within driving distance but I was wondering if I have to go to a certain one or what.", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "You will get choose one VA location to receive regular care at.", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "What if I get sick and have to see special doctors?", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "If that is the case, you may be referred to other locations as necessary.", "session_id": "doc2dial_3717"}
{"topic_shift": true, "utterance": "Ok, that's good to know. I just moved into a new town and I wasn't sure how to find a place. They have my old address in my records though. How do I change it?", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "To change your address, just call 877-222-VETS. It is open from Monday through Friday, 8 a.m. to 8 p.m.", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "Thanks. Next question. I have to travel to Europe in six months. Does that affect my coverage at all?", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "To make sure you are covered, you will need to sign up for our Foreign Medical Program.", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "OK. Is there a place to contact if I need more information on this stuff later?", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "You can call your VA medical center's enrollment coordinator, who should be able to answer your questions.", "session_id": "doc2dial_3717"}
{"topic_shift": false, "utterance": "Hi, I am having difficulty paying my student loans and was wondering if I could consolidate my loans to help with my financial position?", "session_id": "doc2dial_4078"}
{"topic_shift": false, "utterance": "This can be done but you should weight the pros and cons of consolidation and decide whether a Direct Consolidation Loan is right for you.", "session_id": "doc2dial_4078"}
{"topic_shift": true, "utterance": "If I choose to consolidate my loans when can this be done?", "session_id": "doc2dial_4078"}
{"topic_shift": false, "utterance": "Generally you are eligible to consolidate your loans after you graduate, leave school, or drop below half-time enrollment.", "session_id": "doc2dial_4078"}
{"topic_shift": true, "utterance": "If some of my loans are still in the grace period when do I begin repayment of my consolidated loan?", "session_id": "doc2dial_4078"}
{"topic_shift": false, "utterance": "If some of your loans that you want to consolidate are still in the grace period you have the option of indicated on your Direct Consolidation Loan application that you want the servicer that is processing  your application to delay the consolidation of your loans until closer to the grace period end date.", "session_id": "doc2dial_4078"}
{"topic_shift": true, "utterance": "If I decide that I would like to consolidate my loans how do I go about applying for a Direct Consolidation Loan?", "session_id": "doc2dial_4078"}
{"topic_shift": false, "utterance": "There are two ways in which you can apply. You can complete and submit the application online or you can download and print a paper application for submission by U.S. mail.", "session_id": "doc2dial_4078"}
{"topic_shift": false, "utterance": "If you apply how do you think  you will submit your application, online or by mail?", "session_id": "doc2dial_4078"}
{"topic_shift": false, "utterance": "I don't think I will be applying.", "session_id": "doc2dial_4078"}
{"topic_shift": true, "utterance": "Once I have submitted an application who do I contact if I have question about the consolidation?", "session_id": "doc2dial_4078"}
{"topic_shift": false, "utterance": "If you have questions or concerns about your new Direct Consolidation Loan it is best if you contact the servicer of the Loan.", "session_id": "doc2dial_4078"}
{"topic_shift": false, "utterance": "Hello there. I'm here to find out more about VA benefits for service members.", "session_id": "doc2dial_1100"}
{"topic_shift": false, "utterance": "Of course. Are you serving on active duty in the United States uniformed services then?", "session_id": "doc2dial_1100"}
{"topic_shift": false, "utterance": "Yes. I'm proudly serving in the National Guard.", "session_id": "doc2dial_1100"}
{"topic_shift": false, "utterance": "In that case you may be eligible for VA benefits both during service and after separation or retirement.", "session_id": "doc2dial_1100"}
{"topic_shift": true, "utterance": "What can you tell me about Veterans affairs?", "session_id": "doc2dial_1100"}
{"topic_shift": false, "utterance": "For news and updates you can follow Veterans Affairs on Facebook, Instagram and Twitter.", "session_id": "doc2dial_1100"}
{"topic_shift": true, "utterance": "Alright, will do. Can you tell me more about other benefits I should consider? Being a Veteran and all that...", "session_id": "doc2dial_1100"}
{"topic_shift": false, "utterance": "Gladly. You can file a claim for disability compensation for conditions related to your military service, for example, and manage your benefits over time.", "session_id": "doc2dial_1100"}
{"topic_shift": true, "utterance": "Look, that's great and all, but I've seen actual combat. I've been out there, on the battlefield and I risked my life for my country, God bless it. So what can my country do for a combat Veteran? I'm sure there is something.", "session_id": "doc2dial_1100"}
{"topic_shift": false, "utterance": "Of course. If you are a combat veteran, apply right away to take advantage of 5 years of enhanced eligibility.", "session_id": "doc2dial_1100"}
{"topic_shift": true, "utterance": "Now we're talking. Are there any other VA benefits I can use?", "session_id": "doc2dial_1100"}
{"topic_shift": false, "utterance": "Yes, for example the GI Bill and other education benefits. Use our page to find out if you qualify for VA education benefits to help pay for school or training.", "session_id": "doc2dial_1100"}
{"topic_shift": false, "utterance": "I need some information about Agent Orange exposure on Navy ships.", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "Did you happen to serve on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship sailing in the coastal waterways of Vietnam , between the dates of January 9th, 1962 and May 7th, 1975?", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "No, but my Father did.", "session_id": "doc2dial_1666"}
{"topic_shift": true, "utterance": "How can my father get VA disability benefits?", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "Has your father been diagnosed with a presumptive disease believed to have been caused by Agent Orange exposure?", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "No, he hasn't.", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "In this case, your father doesn't qualify for disability benefits due to Agent Orange exposure.", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "Is there any other way that he could qualify for disability benefits?", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "Your father has to be diagnosed with an illness related to Agent Orange exposure to qualify.", "session_id": "doc2dial_1666"}
{"topic_shift": true, "utterance": "How would he file a claim for disability compensation?", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "To file a claim, he will need to submit his medical record that shows he has an Agent Orange related illness.", "session_id": "doc2dial_1666"}
{"topic_shift": true, "utterance": "Where can I find more information about how to file a claim?", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "There will be additional information about filing a claim on our website.", "session_id": "doc2dial_1666"}
{"topic_shift": false, "utterance": "Hello, what are the requirements for federal aid for students in the US?", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "Aid is being given to the majority of students who apply for such funding.", "session_id": "doc2dial_3071"}
{"topic_shift": true, "utterance": "What does it mean that I am not an eligible citizen?", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "You do not qualify for aid, you only have a Notice of Approval to apply for permanent residence.", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "How long does it take to approve permanent residence?", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "There are several types of student visas, which one do you have?", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "What are the types of visas you mention?", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "If you have a G-series visa belonging to international organizations or another visa.", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "I have a G series visa belonging to international organizations.", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "You are not a citizen eligible for federal aid.", "session_id": "doc2dial_3071"}
{"topic_shift": true, "utterance": "Why is it that I am not eligible, perhaps because I am a citizen of another country?", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "Because you have another citizenship you do not qualify for the federal aid program.", "session_id": "doc2dial_3071"}
{"topic_shift": false, "utterance": "My vehicle is already registered in New York", "session_id": "doc2dial_1896"}
{"topic_shift": true, "utterance": "What transactions can I do online?", "session_id": "doc2dial_1896"}
{"topic_shift": false, "utterance": "Some of the transactions you can do online are: Change your address, change the name or other information and check the status of your registration.", "session_id": "doc2dial_1896"}
{"topic_shift": true, "utterance": "Tell me about registering a vehicle in New York", "session_id": "doc2dial_1896"}
{"topic_shift": false, "utterance": "You have to register any vehicle owned by you or your business at a New York DMV office", "session_id": "doc2dial_1896"}
{"topic_shift": true, "utterance": "Would there be any problem if a don't answer a parking ticket?", "session_id": "doc2dial_1896"}
{"topic_shift": false, "utterance": "yes. The locality may contact the DMV about it and this can prevent the renewal of your vehicle and even suspend your vehicle registration.", "session_id": "doc2dial_1896"}
{"topic_shift": true, "utterance": "Ok, can you tell me now what do I need to register a vehicle?", "session_id": "doc2dial_1896"}
{"topic_shift": false, "utterance": "You should first complete the DMV's Document Guide to make sure that you have all the proofs of identification and documents you need before going to the DMV office.", "session_id": "doc2dial_1896"}
{"topic_shift": true, "utterance": "where should I register my business vehicle?", "session_id": "doc2dial_1896"}
{"topic_shift": false, "utterance": "If your business is located in New York then you should register it at the lock DMV office.", "session_id": "doc2dial_1896"}
{"topic_shift": false, "utterance": "What are tax returns used for when determining retirement?", "session_id": "doc2dial_727"}
{"topic_shift": true, "utterance": "Do you want to know how to determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "No, that is not what I need at this time.", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "Did you know we use the 2017 tax year data if you filed in 2018?", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "Yes, I knew this.", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "Then let us know if you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018 and we can update your records.", "session_id": "doc2dial_727"}
{"topic_shift": true, "utterance": "What if my income has gone down?", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "Just contact us to explain that you have new information and may need a new decision about your income-related monthly adjustment amount.", "session_id": "doc2dial_727"}
{"topic_shift": true, "utterance": "What if I disagree with the decision you made about my adjustments?", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "You always have the right to appeal and the quickest and easiest way to file an appeal of your decision online.", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "Do I need to file an appeal if I am requesting a new decision?", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "Actually you will not need to file an appeal if you are requesting an new decision because you experienced your income going down or if you have shown us the info we used was wrong.", "session_id": "doc2dial_727"}
{"topic_shift": false, "utterance": "What exactly is Entrance Counseling?", "session_id": "doc2dial_3059"}
{"topic_shift": true, "utterance": "Do you want to know what Entrance Counseling is pertaining to federal student aid?", "session_id": "doc2dial_3059"}
{"topic_shift": false, "utterance": "No, more for Direct Loan.", "session_id": "doc2dial_3059"}
{"topic_shift": true, "utterance": "Do you know who should complete the entrance counseling?", "session_id": "doc2dial_3059"}
{"topic_shift": false, "utterance": "No, not sure if I need to or not?", "session_id": "doc2dial_3059"}
{"topic_shift": true, "utterance": "Do you know how long it will take you to complete?", "session_id": "doc2dial_3059"}
{"topic_shift": false, "utterance": "No, I have no idea how long this Entrance Counseling takes me.", "session_id": "doc2dial_3059"}
{"topic_shift": true, "utterance": "Do you know what you need for the Entrance Counseling?", "session_id": "doc2dial_3059"}
{"topic_shift": false, "utterance": "No, I have not been told about the needs of Entrance Counseling.", "session_id": "doc2dial_3059"}
{"topic_shift": true, "utterance": "What is the fulfillment for Entrance Counseling?", "session_id": "doc2dial_3059"}
{"topic_shift": false, "utterance": "The entrance counseling will fulfill the counseling requirements for Direct Subsidized Loans, Direct Unsubsidized Loans, and Direct PLUS Loans.", "session_id": "doc2dial_3059"}
{"topic_shift": false, "utterance": "I need to renew my truck's registration.", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "I can help you with that. Please be advised that you must renew your registration before the expiration date.", "session_id": "doc2dial_2347"}
{"topic_shift": true, "utterance": "Do I need a MV-3 or OP-3 to renew my registration at DMV?", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "It's best that you bring your renewal notice MV-3 or OP-3 with you when you renew, but if you don't have one, you can still renew your registration by completing the Application for Duplicate/Renewal Registration form.", "session_id": "doc2dial_2347"}
{"topic_shift": true, "utterance": "Can I renew my registration by mail?", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "Absolutely. You'll need to mail the bottom part of your registration renewal notice MV-3 or OP-3 to the address listed on that notice, as well as a personal check or money order payable to the Commissioner of Motor Vehicles for the fee.", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "Do you have your MV-3 or OP-3?", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "Excellent. For future reference, you would need to complete the Application for Duplicate/Renewal Registration form that I mentioned earlier, if you did not have your MV-3 or OP-3.", "session_id": "doc2dial_2347"}
{"topic_shift": true, "utterance": "How long will it take for me to receive my new registration documents?", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "Your new registration documents will arrive in the mail about 10 days after you renew.", "session_id": "doc2dial_2347"}
{"topic_shift": true, "utterance": "Where do I need to mail my information and payment to, if I choose to renew by mail?", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "You'll need to mail your form and payment to the New York State Department of Motor Vehicles Utica Processing Center, P.O. Box 359, Utica, NY 13503.", "session_id": "doc2dial_2347"}
{"topic_shift": false, "utterance": "Hello I need information about Should I add these icons to my DMV photo document?", "session_id": "doc2dial_2421"}
{"topic_shift": true, "utterance": "do not", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "and is the icons optional?", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "yes i want to know", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "Most icons are optional to have the icons displayed on your New York State DMV photo document. However, you must have the Lifetime Empire passport on your New York State DMV photo document; there will be no other proof that you have this credential.", "session_id": "doc2dial_2421"}
{"topic_shift": true, "utterance": "What do I need to bring to the New York State DMV office to show as proof of my lifetime sports / recreation license, privilege, or certification?", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "Bring to the New York State DMV office the original sports license, privilege or certification document issued to you by the New York State Office of Parks, Recreation and Historic Conservation or the New York State Department of Environmental Conservation and a completed Permit Application, Driver's License or Driverless Identification Card pdf MV-44.", "session_id": "doc2dial_2421"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "www.dec.ny.gov", "session_id": "doc2dial_2421"}
{"topic_shift": true, "utterance": "Can I remove these icons from my DMV photo document?", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "Yes. You can contact the Parks or DEC agency that issued the lifetime license, privilege, or credential to request that they notify DMV to remove the icons. There are no fees associated with these requests.", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "What should I do When removing icons through a visit to a DMV office?", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2421"}
{"topic_shift": false, "utterance": "How do I choose the Direct Loan Master Promissory Note I want to preview?", "session_id": "doc2dial_4050"}
{"topic_shift": true, "utterance": "Are you an Undergraduate Student?", "session_id": "doc2dial_4050"}
{"topic_shift": false, "utterance": "No, I am not an undergraduate student.", "session_id": "doc2dial_4050"}
{"topic_shift": true, "utterance": "Are you a Gradudate Student?", "session_id": "doc2dial_4050"}
{"topic_shift": false, "utterance": "Yes, I am a Graduate Student.", "session_id": "doc2dial_4050"}
{"topic_shift": false, "utterance": "You would have to find the MPN that you need whether it is a Direct Unsubsidized Loans, Direct PLUS Loans or both and would have to complete each one.", "session_id": "doc2dial_4050"}
{"topic_shift": true, "utterance": "What exactly does the Mastery Promissory Note do?", "session_id": "doc2dial_4050"}
{"topic_shift": false, "utterance": "It explains the terms and conditions of your loan and you may receive more than one under an MPN over a period of 10 years to pay your or your child's educational costs.", "session_id": "doc2dial_4050"}
{"topic_shift": true, "utterance": "How do I learn more about Master Promissory Notes for parents of an Undergraduate Student?", "session_id": "doc2dial_4050"}
{"topic_shift": false, "utterance": "Use this MPN for Direct PLUS Loans available to eligible parents and view the demo online.", "session_id": "doc2dial_4050"}
{"topic_shift": true, "utterance": "How can I learn more?", "session_id": "doc2dial_4050"}
{"topic_shift": false, "utterance": "You can learn more by logging in and selecting your MPN type.", "session_id": "doc2dial_4050"}
{"topic_shift": false, "utterance": "hello I need more information and resources VA pension benefits", "session_id": "doc2dial_1128"}
{"topic_shift": true, "utterance": "VA Pension Rates for Veterans View VA Pension Rates for Veterans, including Aid and Assistance and Home Confinement rates", "session_id": "doc2dial_1128"}
{"topic_shift": true, "utterance": "Do you want to know that there are other VA benefits and services?", "session_id": "doc2dial_1128"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1128"}
{"topic_shift": true, "utterance": "What should I do with the VA Claim Exam?", "session_id": "doc2dial_1128"}
{"topic_shift": false, "utterance": "VA Claim Exam C&P Exam Find out how to schedule your VA claim exam and what to expect during and after your appointment.", "session_id": "doc2dial_1128"}
{"topic_shift": false, "utterance": "and where do i get information about pension rates?", "session_id": "doc2dial_1128"}
{"topic_shift": false, "utterance": "Protected Pension Rates See Protected Pension Rates for Section 306 and VA Disability and Death Pension Benefits from the previous law.", "session_id": "doc2dial_1128"}
{"topic_shift": true, "utterance": "Who may be eligible for this benefit?", "session_id": "doc2dial_1128"}
{"topic_shift": false, "utterance": "VA Survivors Pension Find out if you are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased veteran of war service.", "session_id": "doc2dial_1128"}
{"topic_shift": false, "utterance": "must the veteran be deceased?", "session_id": "doc2dial_1128"}
{"topic_shift": false, "utterance": "must the veteran be deceased?", "session_id": "doc2dial_1128"}
{"topic_shift": false, "utterance": "I'm a veteran and I need information about obtaining a REAL ID license.", "session_id": "doc2dial_2435"}
{"topic_shift": true, "utterance": "Have you yet applied for a REAL ID?", "session_id": "doc2dial_2435"}
{"topic_shift": false, "utterance": "No, I haven't yet.", "session_id": "doc2dial_2435"}
{"topic_shift": true, "utterance": "Will I have to pay to have the Veteran indicator added to my license?", "session_id": "doc2dial_2435"}
{"topic_shift": false, "utterance": "No, you are not required to pay a fee. If, by chance, you are charged a document fee, you are entitled to a refund.", "session_id": "doc2dial_2435"}
{"topic_shift": true, "utterance": "Can I change my license to a REAL ID and add my veteran status online?", "session_id": "doc2dial_2435"}
{"topic_shift": false, "utterance": "No, this has to be done at a DMV office.", "session_id": "doc2dial_2435"}
{"topic_shift": true, "utterance": "If I'm charged the fee for putting my veteran status on my license, how do I get the refund?", "session_id": "doc2dial_2435"}
{"topic_shift": false, "utterance": "If you are charged a fee, you will receive a letter and a refund check from NY state.", "session_id": "doc2dial_2435"}
{"topic_shift": true, "utterance": "Where will the veteran indicator be placed on my license?", "session_id": "doc2dial_2435"}
{"topic_shift": false, "utterance": "The Veteran indicator will be placed on the upper left hand corner of your license.", "session_id": "doc2dial_2435"}
{"topic_shift": false, "utterance": "hello i would like help with the following, how do i decide which income based payment plan should i choose?", "session_id": "doc2dial_4044"}
{"topic_shift": true, "utterance": "Do you want to decide which payment plan suits you based on your income?", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "it's not what i want", "session_id": "doc2dial_4044"}
{"topic_shift": true, "utterance": "If I have to certify my income every year, what should I do with my family's data?", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "You must provide your loan servicer with up-to-date income and family size information so that your servicer can recalculate your payment. even if there is no change.", "session_id": "doc2dial_4044"}
{"topic_shift": true, "utterance": "in case of having loans from the FFEL Program. What I can do?", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "if you want a plan your only income based payment plan option is the IBR Plan", "session_id": "doc2dial_4044"}
{"topic_shift": true, "utterance": "under what conditions will my AGI be used?", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "One of the conditions is if you filed a federal tax return in the last two years.", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "If that is my case, what else?", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "in this case your current income is not significantly different from the income reported on your most recent federal tax return", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "but this last does not apply to me", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "ok then This will be your adjusted adjusted gross income or alternative income documentation. we can't help you", "session_id": "doc2dial_4044"}
{"topic_shift": false, "utterance": "Hello, I would like to know what to do If I do not agree with your decision", "session_id": "doc2dial_733"}
{"topic_shift": true, "utterance": "If you disagree with our decision about monthly adjustment amounts related to your income?", "session_id": "doc2dial_733"}
{"topic_shift": false, "utterance": "no that's not the case", "session_id": "doc2dial_733"}
{"topic_shift": true, "utterance": "and how can i get new information?", "session_id": "doc2dial_733"}
{"topic_shift": false, "utterance": "Contact us to explain that you have new information and that you may need a new decision on your income related monthly adjustment amount.", "session_id": "doc2dial_733"}
{"topic_shift": true, "utterance": "where can I get more information?", "session_id": "doc2dial_733"}
{"topic_shift": false, "utterance": "visit the Medicare website, or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227; TTY 1-877-486-2048.", "session_id": "doc2dial_733"}
{"topic_shift": true, "utterance": "What do I do? If I do not agree with the amount of MAGI we receive from the IRS", "session_id": "doc2dial_733"}
{"topic_shift": false, "utterance": "In that case, you must correct the information with the IRS.", "session_id": "doc2dial_733"}
{"topic_shift": false, "utterance": "What if I don't have coverage for my medications?", "session_id": "doc2dial_733"}
{"topic_shift": false, "utterance": "you should call the Centers for Medicare & Medicaid Services CMS at 1 - 800-MEDICARE 1 - 800 - 633 - 4227; TTY 1 - 877 - 486 - 2048 to make a correction. Social Security receives information about your prescription drug coverage from CMS.", "session_id": "doc2dial_733"}
{"topic_shift": false, "utterance": "How to get my own driving record", "session_id": "doc2dial_2353"}
{"topic_shift": true, "utterance": "Do you want to know what is a standard driving record?", "session_id": "doc2dial_2353"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2353"}
{"topic_shift": true, "utterance": "Do you want to know what is a lifetime driving record?", "session_id": "doc2dial_2353"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2353"}
{"topic_shift": true, "utterance": "Do you want to know what a commercial driving record is?", "session_id": "doc2dial_2353"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2353"}
{"topic_shift": false, "utterance": "See an explanation of CDL driving record abstracts.  You can order them online or have your employer order them through the License Event Notification Service LENS", "session_id": "doc2dial_2353"}
{"topic_shift": true, "utterance": "Can I order my registration at the same time that I renew my license?", "session_id": "doc2dial_2353"}
{"topic_shift": false, "utterance": "yes, mark the blue box on your renewal notice and add the $ 10.00 search fee to your renewal fee .", "session_id": "doc2dial_2353"}
{"topic_shift": true, "utterance": "how to get standard, lifetime summaries and CDLs online through MyDMV", "session_id": "doc2dial_2353"}
{"topic_shift": false, "utterance": "You can save and print a PDF version of your record . You will have 5 days after your order to download it . The fee is $ 7 .", "session_id": "doc2dial_2353"}
{"topic_shift": false, "utterance": "Hello, I'm getting prepared for my road test and I'd like to know how much supervised practice driving must I get before I take my road test", "session_id": "doc2dial_1882"}
{"topic_shift": true, "utterance": "Are you under age 18?", "session_id": "doc2dial_1882"}
{"topic_shift": false, "utterance": "Yes, I'm 16", "session_id": "doc2dial_1882"}
{"topic_shift": false, "utterance": "You must have a minimum of 50 hours of supervised practice driving with: a) at least 15 hour at night after sunset b) at least 10 hours in moderate to heavy traffic", "session_id": "doc2dial_1882"}
{"topic_shift": true, "utterance": "Thank you! What should I be practicing for my test?", "session_id": "doc2dial_1882"}
{"topic_shift": false, "utterance": "You should be practicing \"everything\": steering, acceleration, braking, speed, clutch... etc. But if you ask what are the most important things, I can tell you Steering, and Acceleration.Make sure to steer smoothly whether you are driving straight ahead, turning or backing up, and moderate and smoothly acceleration are key!", "session_id": "doc2dial_1882"}
{"topic_shift": true, "utterance": "If I want to change my license from one class to another (in the near future), would I need a Pre-Licensing Course certificate?", "session_id": "doc2dial_1882"}
{"topic_shift": false, "utterance": "No. You don't need a PLCC, as long as you have a valid NY state driver license you can apply to change your class.", "session_id": "doc2dial_1882"}
{"topic_shift": true, "utterance": "One more question, you said before that accelerating smoothly and moderately was key, but what if I have to drive on a highway in my test? I can't go moderately, since all the vehicles will be honking since I'm going slow.", "session_id": "doc2dial_1882"}
{"topic_shift": false, "utterance": "Don't worry about that! When you are taking the driving test, your headlights will be on so everyone know you are in a test, also the car we use is a special car and has a logo. So it's ok, just stick to a smoothly and moderately acceleration, and don't force the engine so it does not stall.", "session_id": "doc2dial_1882"}
{"topic_shift": false, "utterance": "Tell me about rounds and transfer credit.", "session_id": "doc2dial_1869"}
{"topic_shift": true, "utterance": "I want to transfer my remaining registration to another vehicle.", "session_id": "doc2dial_1869"}
{"topic_shift": false, "utterance": "When transferring your remaining registration to another vehicle, take into consideration that the new registration will expire the same day as the old one, and you can only use the transfer credit for a new original registration, you can't use it for a renewal.", "session_id": "doc2dial_1869"}
{"topic_shift": true, "utterance": "How can I know if am eligible for a refund?", "session_id": "doc2dial_1869"}
{"topic_shift": false, "utterance": "After you surrender your plates, your Receipt FS-6 T indicates if you are eligible for a refund. If you are and you do not request a transfer receipt, your refund will be processed automatically and you'll get it in your mail after some weeks.", "session_id": "doc2dial_1869"}
{"topic_shift": true, "utterance": "Can I still apply for a refund if the registration sticker was attached to the plate?", "session_id": "doc2dial_1869"}
{"topic_shift": false, "utterance": "No, in that case, the sticker can't be removed and you won't be able to apply for a full refund.", "session_id": "doc2dial_1869"}
{"topic_shift": false, "utterance": "What is needed to apply for the 2-year refund?", "session_id": "doc2dial_1869"}
{"topic_shift": false, "utterance": "The 2-year registration fee refund can only be applied if the registration was never used and it hasn't been more than 60 days from the date the registration was issued.", "session_id": "doc2dial_1869"}
{"topic_shift": false, "utterance": "So if I applied for a registration but never used the registration sticker, can I get a 2-year refund?", "session_id": "doc2dial_1869"}
{"topic_shift": false, "utterance": "yes, you can apply for a refund of the 2-year fee you paid when you renewed the registration.", "session_id": "doc2dial_1869"}
{"topic_shift": false, "utterance": "Hello, and goof afternoon. Look, i'm not saying i'm having a problem, but i would like to know if there is some kind of help regarding mortgage payments for veterans?", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "Have you fallen behind your mortgage payments?", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "Well, yeah, i've some delay.", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "O.k, do not worry. As you may know, you can suffer a foreclosure, meaning the bank could take your home. In that regard, our VA loan technicians can help you avoid this.", "session_id": "doc2dial_900"}
{"topic_shift": true, "utterance": "That's so helpful. Lets say i get a VA backed- loan. What could happen there?", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "If you get one of those, you can request to us to assign you a VA Loan Technician who will offer you financial counseling and will help you deal with your servicer or work directly.", "session_id": "doc2dial_900"}
{"topic_shift": true, "utterance": "O.k, but that's only in the event of that, right?. In any case, going back to the earlier matter, what could happen if i have trouble to pay my mortgage?", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "Do you think you can be even more late with your payments?", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "Yeah, i think so.", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "Well, if you think that, then contact your loan servicer right away. The sooner the better.", "session_id": "doc2dial_900"}
{"topic_shift": true, "utterance": "What about if i already missed some?", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "Well, you can use this plan then.", "session_id": "doc2dial_900"}
{"topic_shift": false, "utterance": "Can I drive without a supervising driver if I have a driver license from another country and have a NY State learner permit?", "session_id": "doc2dial_3918"}
{"topic_shift": true, "utterance": "Absolutely, your valid foreign driver license allows you to drive without supervising driver.", "session_id": "doc2dial_3918"}
{"topic_shift": false, "utterance": "Is your license printed in any language besides English?", "session_id": "doc2dial_3918"}
{"topic_shift": false, "utterance": "Yes, my license is in another language not English.", "session_id": "doc2dial_3918"}
{"topic_shift": false, "utterance": "You will need to bring an International Driving Permit or a certified translation of your driver license to the road test and it must be certified by a consulate, the US Department of State, or another official agency.", "session_id": "doc2dial_3918"}
{"topic_shift": true, "utterance": "What about temporary visitors and international students?", "session_id": "doc2dial_3918"}
{"topic_shift": false, "utterance": "Isi your Temporary Visitor status up to date with the DMV and not expired?", "session_id": "doc2dial_3918"}
{"topic_shift": false, "utterance": "No, my Temporary Visitor status is not expired.", "session_id": "doc2dial_3918"}
{"topic_shift": true, "utterance": "What if I do not have a valid foreign driver license but have a NY State learner permit?", "session_id": "doc2dial_3918"}
{"topic_shift": false, "utterance": "You will need to have a supervising driver to ride with you according to NY State law and they need to be age 21 or older and have a valid drivers license to operate a vehicle.", "session_id": "doc2dial_3918"}
{"topic_shift": true, "utterance": "What happens when I pass my state test?", "session_id": "doc2dial_3918"}
{"topic_shift": false, "utterance": "You have to turn over your foreign driver license to the DMV road test examiner and they will destroy it after 60 days.", "session_id": "doc2dial_3918"}
{"topic_shift": false, "utterance": "I need to see more information\u00a0than I was originally given\u00a0about the ratings system for VA Disabilty.", "session_id": "doc2dial_914"}
{"topic_shift": true, "utterance": "You can learn how we assign disability ratings and effective dates, and what to do after you get your rating.", "session_id": "doc2dial_914"}
{"topic_shift": true, "utterance": "Would you like to know about other VA benefits and services?", "session_id": "doc2dial_914"}
{"topic_shift": false, "utterance": "Yes I would.", "session_id": "doc2dial_914"}
{"topic_shift": false, "utterance": "I can tell you how to apply for a housing grant as a Veteran or service member with a service - connected disability.", "session_id": "doc2dial_914"}
{"topic_shift": true, "utterance": "Is there somewhere that I can sign up for additional information and updates?", "session_id": "doc2dial_914"}
{"topic_shift": false, "utterance": "Yes it is possible to sign up for Veterans benefits email updates.", "session_id": "doc2dial_914"}
{"topic_shift": true, "utterance": "I've heard about an exam during the benefits appointment, what's that about?", "session_id": "doc2dial_914"}
{"topic_shift": false, "utterance": "There's information about why you might need a claim exam and what to expect during and after the exam.", "session_id": "doc2dial_914"}
{"topic_shift": true, "utterance": "Can you give me a number to call for additional information?", "session_id": "doc2dial_914"}
{"topic_shift": false, "utterance": "The numbers available are the following:VA benefits hotline: 800 - 827 - 1000eBenefits technical support: 800 - 983 - 0937Call MyVA311 for help: 844 - 698 - 2311", "session_id": "doc2dial_914"}
{"topic_shift": true, "utterance": "How do I go about removing a dependent from my claim?", "session_id": "doc2dial_914"}
{"topic_shift": false, "utterance": "There is information on how and when to remove a dependent from your benefits online.", "session_id": "doc2dial_914"}
{"topic_shift": false, "utterance": "Can you tell me about my driving school instructor certificate?", "session_id": "doc2dial_2384"}
{"topic_shift": true, "utterance": "Did you pass all tests?", "session_id": "doc2dial_2384"}
{"topic_shift": false, "utterance": "Yes, I passed all my tests.", "session_id": "doc2dial_2384"}
{"topic_shift": false, "utterance": "Then the Bureau of Driver Training Programs will issue a Driving School Instructor Certificate MV-524 and mail it to the driving school where you are employed.", "session_id": "doc2dial_2384"}
{"topic_shift": false, "utterance": "Do I need to show a customer or DMV employee my certificate if they ask for it?", "session_id": "doc2dial_2384"}
{"topic_shift": false, "utterance": "Yes, you must have your certificate on hand to show them.", "session_id": "doc2dial_2384"}
{"topic_shift": true, "utterance": "What happens when my Driving School Certificate needs to be renewed?", "session_id": "doc2dial_2384"}
{"topic_shift": false, "utterance": "Before it can be renewed you must complete a course in driver training and traffic safety which is approved by the Commissioner of at 30 hours.", "session_id": "doc2dial_2384"}
{"topic_shift": true, "utterance": "What if my driver license is from another state besides NY?", "session_id": "doc2dial_2384"}
{"topic_shift": false, "utterance": "A certified copy of your driving record from the state agency that issued your license must be included.", "session_id": "doc2dial_2384"}
{"topic_shift": true, "utterance": "What should the owner do with the application?", "session_id": "doc2dial_2384"}
{"topic_shift": false, "utterance": "The owner should mail the application.", "session_id": "doc2dial_2384"}
{"topic_shift": false, "utterance": "Hello my vehicle plates were stolen, what do I do? Please help me.", "session_id": "doc2dial_1855"}
{"topic_shift": true, "utterance": "You will need to surrender your registration if the plates have been stolen.", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "No someone might have taken them but I'm going to go look for them later.", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "If I do determine that they have been stolen, how do I get new plates?", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "You will need to report that the plates have been stolen and surrender their registration. The DMV can then issue a new registration and plates.", "session_id": "doc2dial_1855"}
{"topic_shift": true, "utterance": "If I find the plates can my brother-in-law bring them in to prove that I got them back?", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "Yes but only if he intends to surrender the plates for you.", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "Maybe I don't trust him so much. Can my little brother some in instead?", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "Yes as long as he will surrender the plates for you.", "session_id": "doc2dial_1855"}
{"topic_shift": true, "utterance": "He's probably too young to understand forms and stuff. Can I fill in some of the paperwork online?", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "Yes there is the Complete the PD-7 application that is available as a PDF online.", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "Can I submit that online or do I have to print it up and give it to him to bring in?", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "Yes you can submit the form online.", "session_id": "doc2dial_1855"}
{"topic_shift": false, "utterance": "Do I need to meet certain requirements to get federal student aid?", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "Yes there are basic eligibility criteria to receive student aid.", "session_id": "doc2dial_4093"}
{"topic_shift": true, "utterance": "What is federal student aid used for?", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "FSA must only be used for educational purposes.", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "What amount of enrollment should I be in?", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "To get Direct Loan Program funds, you must be enrolled at least half-time.", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "Along with being registered with selective service at age 18-25 what are is another criteria?", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "You must be enrolled or accepted for enrollment as a regular student in a eligible degree or certificate program to get student aid.", "session_id": "doc2dial_4093"}
{"topic_shift": true, "utterance": "How could I prove I am qualified to obtain a higher education if I don't have a diploma?", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "Did\u00a0 you pass approved ability to benefit test if you don't have a diploma or GED?", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "Yes, I did pass the test..", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "Then you would be able to benefit from the Ability to Benefit alternatives.", "session_id": "doc2dial_4093"}
{"topic_shift": true, "utterance": "Can I sign the form saying I am not in default on a federal student loan?", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "Yes you would have to sign the certification on the FAFSA form stating that you are not in default.", "session_id": "doc2dial_4093"}
{"topic_shift": false, "utterance": "I need an ID card instead of my license and want to pay SSI prices", "session_id": "doc2dial_3924"}
{"topic_shift": true, "utterance": "Do you have proof that you receive SSI?", "session_id": "doc2dial_3924"}
{"topic_shift": false, "utterance": "yes I can prove it", "session_id": "doc2dial_3924"}
{"topic_shift": false, "utterance": "Okay, you have to bring an original copy of a document that proves that you are eligible for SSI benefits.", "session_id": "doc2dial_3924"}
{"topic_shift": true, "utterance": "Do you have more info on ID cards that I can read?", "session_id": "doc2dial_3924"}
{"topic_shift": false, "utterance": "yes, I can link you to more information on the ID Card", "session_id": "doc2dial_3924"}
{"topic_shift": true, "utterance": "what do I need to do to get a regular ID Card?", "session_id": "doc2dial_3924"}
{"topic_shift": false, "utterance": "If you want to exchange in an office and keep your Standard document type, follow these steps: Complete an Application for Permit, Driver License or Non-Driver ID Card and bring your current license, application and payment", "session_id": "doc2dial_3924"}
{"topic_shift": true, "utterance": "what is the thing that I am hearing about real IDs needed for flying now?", "session_id": "doc2dial_3924"}
{"topic_shift": false, "utterance": "If you have a Standard, it will not be accepted as proof of identification to board a domestic flight after October 1, 2021 unless you have a Passport.", "session_id": "doc2dial_3924"}
{"topic_shift": true, "utterance": "how can I get an ID card by mail?", "session_id": "doc2dial_3924"}
{"topic_shift": false, "utterance": "You will need a a completed Application for Permit, Driver License or Non-Driver ID Card and your license must be current or expired for less than 2 years.   You will also need a photocopy of your proof that you receive SSI, and you will need to send in payment.", "session_id": "doc2dial_3924"}
{"topic_shift": false, "utterance": "Hello. I have some questions related to the consolidation of the loan I have.", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "Sure, no problem. We can help you. The best thing to do is get more information, because consolidation of your loan can simply your payments but also can make you lose some benefits.", "session_id": "doc2dial_4087"}
{"topic_shift": true, "utterance": "The health professions students loans can be consolidated?", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "Yes, the can.", "session_id": "doc2dial_4087"}
{"topic_shift": true, "utterance": "But what's the bad part of consolidation?", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "The consolidation usually increases the period of time you have to repay your loans.", "session_id": "doc2dial_4087"}
{"topic_shift": true, "utterance": "I see... But anyhow, how do I apply for a consolidation of the loan?", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "You just need to apply for it, be online or in paper.", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "You know what come next you send your application?", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "Yes, I have an idea about it.", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "Great, because your consolidation servicer you selected will complete the action required to consolidate your loan.", "session_id": "doc2dial_4087"}
{"topic_shift": true, "utterance": "There are different repayment plans, right?", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "Yes, you need to choose the one that better fits to you, so you have the best chances to success your payments.", "session_id": "doc2dial_4087"}
{"topic_shift": false, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "Submit a request?", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "You must apply by mail or in a DMV office", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "of everything you explained to me?", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "yes for a New York State driver's license or a valid or expired learner's permit in the last 2 years by a card NDID", "session_id": "doc2dial_3930"}
{"topic_shift": true, "utterance": "where I get the Supplemental Security Income Proof", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "you receive SSI?", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3930"}
{"topic_shift": true, "utterance": "How is the process by mail?", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "it will not be accepted as proof of identification to board a domestic flight after October 1 , 2020 unless you have a Passport . We recommend you come to the DMV to upgrade to an Enhanced or REAL ID . Follow the instructions above for exchanging at an office .", "session_id": "doc2dial_3930"}
{"topic_shift": false, "utterance": "I need to know how much is the fee for my vehicle.", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "You must check your county use tax charts to determine your registration fee and county use tax.", "session_id": "doc2dial_1841"}
{"topic_shift": true, "utterance": "What kind of vehicles can I see in the registration fee chart?", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "Commercial vehicles that weigh less than 18,000 lbs, Diesel-powered commercial vehicles that weigh 8,501 pounds or more require an additional fee.", "session_id": "doc2dial_1841"}
{"topic_shift": true, "utterance": "I live in New York and I am exempt from the NYC vehicle use tax, what should I do?", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "You need to fill the form UT-11 at DMV office or a DMV Call Center.", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "And what should I do if I live outside of New York and I am also exempt from the vehicle use tax in my county?", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "In that case, the form you must fill out is the UT-11C.", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "I am going to register my vehicle and I don't know if I have to pay a vehicle use tax or where to pay. Can you help me?", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "You must pay a vehicle use tax when you register a commercial vehicle or renew a commercial vehicle registration if you are residents of New York City. The DMV is responsible for collecting all taxes in the city and its counties.", "session_id": "doc2dial_1841"}
{"topic_shift": true, "utterance": "How can I know the fee I must pay?", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "Add 3.25% to the fee listed in the chart and change the result to the nearest $0.25.", "session_id": "doc2dial_1841"}
{"topic_shift": false, "utterance": "hi i need help about Increasing disability rating by time in a hospital", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "Did you spend time in a VA hospital or VA-approved hospital for a military service-related disability called a service-related disability?", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "You can get additional disability compensation or benefits with a 100% temporary disability rating for the time you spent in the hospital. Find out if you can get this benefit.", "session_id": "doc2dial_1699"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if one of the following situations describes your experience", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "What would be the situations?", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "they have to be situations that describe their experience", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if one of the following situations describes your experience.", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "Spent more than 21 days in a VA hospital or other approved hospital for a service related disability?", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1699"}
{"topic_shift": true, "utterance": "Can you tell me what happened to the veteran who had a service related disability rating of 40% but in hospitalization his rating went up to 100%, what happened next?", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "After leaving the hospital, her disability rate returned to 40%", "session_id": "doc2dial_1699"}
{"topic_shift": false, "utterance": "I'm looking to register my snowmobile and need some help with understand what a NYSSA Snowmobile Club voucher ID number is.", "session_id": "doc2dial_2390"}
{"topic_shift": true, "utterance": "Are you a current member of the NYSSA snowmobile club?", "session_id": "doc2dial_2390"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_2390"}
{"topic_shift": false, "utterance": "Do you have a current NYSSA voucher?", "session_id": "doc2dial_2390"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2390"}
{"topic_shift": false, "utterance": "Great. You can enter the voucher ID number in the box provided on your registration form.", "session_id": "doc2dial_2390"}
{"topic_shift": true, "utterance": "How do I find more information on this topic?", "session_id": "doc2dial_2390"}
{"topic_shift": false, "utterance": "You can get more information on our website under Registration.", "session_id": "doc2dial_2390"}
{"topic_shift": true, "utterance": "I don't think I have the required identification documents that I need. What do I do?", "session_id": "doc2dial_2390"}
{"topic_shift": false, "utterance": "You will have to provide other kinds of proof.", "session_id": "doc2dial_2390"}
{"topic_shift": true, "utterance": "How do I find the operating hours at my local DMV office?", "session_id": "doc2dial_2390"}
{"topic_shift": false, "utterance": "You can find that information on the DMV website.", "session_id": "doc2dial_2390"}
{"topic_shift": false, "utterance": "I was wondering how the disability ratings are determined. Can you explain this to me?", "session_id": "doc2dial_928"}
{"topic_shift": true, "utterance": "Gladly. Do you have more than one disability?", "session_id": "doc2dial_928"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_928"}
{"topic_shift": true, "utterance": "Anyway, can you tell me what that rating is based on please?", "session_id": "doc2dial_928"}
{"topic_shift": false, "utterance": "Of course. We base your rating on the evidence you give us like a doctor's report or medical test results and the results of your VA claim exam also called a compensation and pension, or C&P, exam, if we determine you need this exam.", "session_id": "doc2dial_928"}
{"topic_shift": true, "utterance": "What if I had more than 2 disabilities?", "session_id": "doc2dial_928"}
{"topic_shift": false, "utterance": "If you have more than 2 disabilities, we repeat the process for each additional disability.", "session_id": "doc2dial_928"}
{"topic_shift": false, "utterance": "I see. What about 3 disabilities?", "session_id": "doc2dial_928"}
{"topic_shift": false, "utterance": "If we added a third disability rated at 10 % disabling to our original example, we would take your combined value of 65 and look for that number in the left column of the combined ratings table. We would then look for 10 in the top row and find the number where the left column and top row meet.", "session_id": "doc2dial_928"}
{"topic_shift": true, "utterance": "That sounds complicated. What would my combined disability rating be, for example, if I had  2 disabilities?", "session_id": "doc2dial_928"}
{"topic_shift": false, "utterance": "If you had 2 disabilities, your combined disability rating would be 19 %.", "session_id": "doc2dial_928"}
{"topic_shift": false, "utterance": "Hi, how you doing. Look, i'm looking for information about what original documents do i need related to replacing a SSN card for a child, please?", "session_id": "doc2dial_3501"}
{"topic_shift": true, "utterance": "Yes, no problem. The documents you need will serve to prove child's U.S citizenship. There is only certain documents that we can accept in that regard.", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "Have you already established the child's U.S citizenship with us?", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "No, i hadn't do that.", "session_id": "doc2dial_3501"}
{"topic_shift": true, "utterance": "That got me thinking. Please, that card can be replaced, isn't?", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "Sure, sure. The child's SSN card can be replaced free of charge in case is lost or stolen. you should know that you have a limit for that operation, up to 3 times in a year and up to 10 times during your lifetime.", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "Oh, i didn't knew that. Look, can i present copies of the documents?", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "That's not possible, sorry. Those documents you should present, must be original or if they are copies, must be certified by that agency that issued them. We won't accept notarized copies, either. Of course, these documents mus be current and not expired.", "session_id": "doc2dial_3501"}
{"topic_shift": true, "utterance": "Uh, mus take that into account. And, in any case, i could present other documents to you?", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "It is possible, yes. Any document presented must show your name, date of birth or age, and a recent photograph. This document could be, for example, a employee identification card.", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "Oh, oh, another question please. Could you tell me with what purposes you use a document?", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "Well, that would depend on the document presented, but for example we could use your U.S passport as proof of both citizenship and identity.", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "Ok. um, lets say i don't have a document available to present, do i have any options regarding that?", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "Yes, you have an option. We may accept some other document, such as a state issued non driver identification card or, in case your child is adopted, a adoption decree.", "session_id": "doc2dial_3501"}
{"topic_shift": true, "utterance": "All right. Please, you told me before that i was limited in times i could replce the SSN card, didn't you?", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "That's correct. You only can go through replacement process 3 times in a year and up to 10 times in your whole life, so better take good care of that card.", "session_id": "doc2dial_3501"}
{"topic_shift": false, "utterance": "I need help with my dads funeral", "session_id": "doc2dial_1316"}
{"topic_shift": false, "utterance": "We can help you find out how to make burial plans for your father", "session_id": "doc2dial_1316"}
{"topic_shift": true, "utterance": "how do I schedule the burial?", "session_id": "doc2dial_1316"}
{"topic_shift": true, "utterance": "Do you have a pre-need decision letter that confirms eligibility?", "session_id": "doc2dial_1316"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1316"}
{"topic_shift": true, "utterance": "Will you be getting a pre-need decision letter before the burial?", "session_id": "doc2dial_1316"}
{"topic_shift": false, "utterance": "no we won't", "session_id": "doc2dial_1316"}
{"topic_shift": true, "utterance": "would the letter have let us know where we can do the burial and such?", "session_id": "doc2dial_1316"}
{"topic_shift": false, "utterance": "the pre-need decision letter doesn\u2019t identify a specific cemetery, since it is not possible to reserve these in advance.", "session_id": "doc2dial_1316"}
{"topic_shift": false, "utterance": "how do we plan the funeral if we can get a letter of decision?", "session_id": "doc2dial_1316"}
{"topic_shift": false, "utterance": "You may want to choose a funeral director to help you plan the burial. Then either you or the funeral director can call the National Cemetery Scheduling Office at 800 - 535 - 1117 to request a burial", "session_id": "doc2dial_1316"}
{"topic_shift": false, "utterance": "What Social Security benefits will my divorced husband receive in the event that I die?", "session_id": "doc2dial_51"}
{"topic_shift": true, "utterance": "Do you have a divorced spouse?", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "Yes, my ex-husband.", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "In the event that you pass away, your ex-husband could get the same amount of benefits as your widower. This only applies if your marriage lasted 10 years or more.", "session_id": "doc2dial_51"}
{"topic_shift": true, "utterance": "What if my ex-husband receives more in Social Security than my widower?", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "In this case, he would receive a combination of benefits that equal the amount.", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "What if my ex-husband is entitled to his own retirement benefits?", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "He can then switch to his own retirement benefit.", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "If my widower is receiving benefits from me, what happens when he reaches retirement age?", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "Once he reaches retirement, he can switch to his benefits at an unreduced rate.", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "What happens to their benefits if my widower or ex-husband remarries?", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "If they remarry before the age of 60 or age 50, if disabled, he/she is not entitled to surviving spouse benefits while they are married.", "session_id": "doc2dial_51"}
{"topic_shift": true, "utterance": "How much would my family receive after my passing?", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "This would depend on your average lifetime earnings.", "session_id": "doc2dial_51"}
{"topic_shift": false, "utterance": "Hi, i need information about VA disability compensation for PTSD", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "Posttraumatic stress can happen after someone goes through a traumatic event such as combat , an assault , or a disaster .", "session_id": "doc2dial_1470"}
{"topic_shift": true, "utterance": "How do I talk to someone right now?", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "Call 911 or Go to the nearest emergency room .", "session_id": "doc2dial_1470"}
{"topic_shift": true, "utterance": "yes because I have stress reactions for a trauma", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "you may have posttraumatic stress disorder PTSD .", "session_id": "doc2dial_1470"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "The stressor happened during your service.", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "just that requirement?", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "also You can t function as well as you once could because of your symptoms", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "nothing more?", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "and A doctor has diagnosed you with PTSD.", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "only these three have to be true to qualify", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you meet all of the requirements listed", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "ok it is clear", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "OK . remember You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms", "session_id": "doc2dial_1470"}
{"topic_shift": false, "utterance": "How do I know my driving record shows my PIRP course completion?", "session_id": "doc2dial_2179"}
{"topic_shift": true, "utterance": "Do you need to verify that your course completion is on your DMV record?", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "You can request a copy of your driving record", "session_id": "doc2dial_2179"}
{"topic_shift": true, "utterance": "Will my point reduction effect my record?", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "If your license has already been revoked or suspended the point reduction will not affect that action", "session_id": "doc2dial_2179"}
{"topic_shift": true, "utterance": "What is a points reduction?", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "\" Point reduction \" means the number of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid a suspension", "session_id": "doc2dial_2179"}
{"topic_shift": true, "utterance": "How long will it take for the DMV to be notified?", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "The PIRP course sponsor will notify the DMV within 10 weeks after you complete the course. DMV will then reduce the active points on your driving record by up to 4 points", "session_id": "doc2dial_2179"}
{"topic_shift": true, "utterance": "Will this course affect my points on the driver responsibility assessment?", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "Completion of a course under the Point & Insurance Reduction Program also can not prevent or reduce the calculation of points affecting a Driver Responsibility Assessment", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "How low can point reduction go?", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "Point reduction can not reduce your point total lower than zero", "session_id": "doc2dial_2179"}
{"topic_shift": false, "utterance": "If I want to make a Student Loan Payment, how do I go about this?", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "This is a very simple process that can be done at any time. You should start by consulting your federal loan servicer", "session_id": "doc2dial_3267"}
{"topic_shift": true, "utterance": "Are you fully aware of where to send your student loan payments?", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "Yes, I'm fairly sure, thanks", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "Just to let you know, all the billing aspects of your student loan are looked after by your student loan servicer. Your servicer will help you if you assistance in making any payments", "session_id": "doc2dial_3267"}
{"topic_shift": true, "utterance": "How do I make a payment to a Direct Loan?", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "Yes there is, you will receive a 0.25% interest rate deduction if you set up an automatic direct debit to your Direct Loan", "session_id": "doc2dial_3267"}
{"topic_shift": true, "utterance": "Is there a way to make a payment to a Great Lakes or Nelnet Loan without going through the FSA website?", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "It could happen that we cannot accept a payment to this loan due to your account status. If you'd prefer, you can always make a payment on your servicer's website, all you need to do is log in to your Great Lakes or Nelnet account online", "session_id": "doc2dial_3267"}
{"topic_shift": true, "utterance": "Are there any bonuses available to me if I set up regular payments to my Direct Loan?", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "Yes, a bonus is available, please consult the website to find out more", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "How do I make a payment to Other Loan Servicers?", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "You will need to contact your Loan Servicer, a detailed list of which can be found on this website", "session_id": "doc2dial_3267"}
{"topic_shift": false, "utterance": "If someone retires early can they get benefits?", "session_id": "doc2dial_519"}
{"topic_shift": true, "utterance": "You can retire at any time between age 62 and full retirement age", "session_id": "doc2dial_519"}
{"topic_shift": false, "utterance": "Does that answer your question?", "session_id": "doc2dial_519"}
{"topic_shift": false, "utterance": "If I start benefits early what happens?", "session_id": "doc2dial_519"}
{"topic_shift": true, "utterance": "if you start benefits early , your benefits are reduced a fraction of a percent for each month before your full retirement age .", "session_id": "doc2dial_519"}
{"topic_shift": false, "utterance": "There are pros and cons of that", "session_id": "doc2dial_519"}
{"topic_shift": false, "utterance": "what is a pro of it", "session_id": "doc2dial_519"}
{"topic_shift": false, "utterance": "The advantage is that you collect benefits for a longer period of time", "session_id": "doc2dial_519"}
{"topic_shift": true, "utterance": "can I get them early?", "session_id": "doc2dial_519"}
{"topic_shift": false, "utterance": "No matter what your full retirement age also called \" normal retirement age \" is you may start receiving benefits as early as age 62 or as late as age 70", "session_id": "doc2dial_519"}
{"topic_shift": true, "utterance": "What if  I delay it?", "session_id": "doc2dial_519"}
{"topic_shift": false, "utterance": "if you start benefits early , your benefits are reduced a fraction of a percent for each month before your full retirement age .", "session_id": "doc2dial_519"}
{"topic_shift": false, "utterance": "What does it mean to make a student loan payment?", "session_id": "doc2dial_3273"}
{"topic_shift": false, "utterance": "It's easy to pay off your student loan at any time. Start by working with your federal loan servicer.", "session_id": "doc2dial_3273"}
{"topic_shift": true, "utterance": "Do you know where to send payments?", "session_id": "doc2dial_3273"}
{"topic_shift": false, "utterance": "thanks but the question doesn't apply to me", "session_id": "doc2dial_3273"}
{"topic_shift": true, "utterance": "What is important to keep in mind when I find my loan manager's contact information?", "session_id": "doc2dial_3273"}
{"topic_shift": false, "utterance": "Never miss a payment. Sign up for automatic debit through your federal loan manager so that your payments are automatically taken from your bank account", "session_id": "doc2dial_3273"}
{"topic_shift": true, "utterance": "By what method can I make the payment?", "session_id": "doc2dial_3273"}
{"topic_shift": false, "utterance": "Make a payment to Great Lakes or Nelnet", "session_id": "doc2dial_3273"}
{"topic_shift": true, "utterance": "and Where to send the payments?", "session_id": "doc2dial_3273"}
{"topic_shift": false, "utterance": "Your student loan manager handles all the bills related to your student loan. Your administrator can work with you if you need help making a payment", "session_id": "doc2dial_3273"}
{"topic_shift": true, "utterance": "How do I make a payment to other lenders?", "session_id": "doc2dial_3273"}
{"topic_shift": false, "utterance": "Find your loan manager's contact information and If you have direct loans, get an interest rate deduction of 0.25% while participating in automatic debit.", "session_id": "doc2dial_3273"}
{"topic_shift": false, "utterance": "I want to know how to get a Social Security card. What documents do I need?", "session_id": "doc2dial_45"}
{"topic_shift": true, "utterance": "null", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "Have you legally changed your name?", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "I haven't", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "Do I have to give proofs of working?", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "Yes, we need to see evidence of your current employment status. You should ask your employer to write a letter and to sign and date it. Or you could use a recent pay slip.", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "In case I change my name, should I use an ID with my current name or my old ID to you guys?", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "If the ID with the current name is not enough to identify you on our records then you have to provide your previous ID with your previous name as shown in our records?", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "What information should be included in my employer's letter?", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "The letter must describe your current job, employment start date, your working hours and your supervisor's name and phone number.", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "can you tell me now about F-1 students authorized to work in curricular practical training?", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "Sure. They must provide their Form I-20 with the employment page completed and signed by your school official.", "session_id": "doc2dial_45"}
{"topic_shift": false, "utterance": "I need information on VA disability compensation for PTSD.", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "Posttraumatic stress can happen after someone goes through a traumatic event such as combat , an assault , or a disaster . Most people have some stress reactions following trauma . But if the reactions don t go away over time or they disrupt your life , you may have posttraumatic stress disorder PTSD", "session_id": "doc2dial_1464"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits for PTSD?", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "Are there requirements I must meet?", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "The stressor happened during your service ,and You can t function as well as you once could because of your symptoms ,  and A doctor has diagnosed you with PTSD", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "I don't meet all the requirements.", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "Unfortunately you must meet all the requirements.", "session_id": "doc2dial_1464"}
{"topic_shift": true, "utterance": "What if I need to talk to someone right now because of my symptoms?", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "You can call 911 or go to the nearest emergency room.", "session_id": "doc2dial_1464"}
{"topic_shift": true, "utterance": "Do I have to file a claim?", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "You ll need to file a claim for disability compensation .   you ll also need to fill out one of these additional forms :   A Statement in Support of Claim for Service Connection for Post - Traumatic Stress Disorder VA Form 21 - 0781 .", "session_id": "doc2dial_1464"}
{"topic_shift": false, "utterance": "Hello, I would like to know More information about the VA medical care application", "session_id": "doc2dial_1302"}
{"topic_shift": true, "utterance": "Do you want to update your personal information?", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "and what services do they provide?", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC.", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "And what document should I download for the application?", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "Must Download VA Form 10 - 10CG PDF", "session_id": "doc2dial_1302"}
{"topic_shift": true, "utterance": "And where should I go if I want to fill out the application personally?", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans.", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "What other application should I download?", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "Fill out the application for Health Benefits Form 10 - 10EZ. Obtaining VA Form 10 - 10EZ You or someone with legal power to represent you must sign the form, and include the date it was signed....", "session_id": "doc2dial_1302"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "Call our toll free hotline at 877 - 222 - 8387, Monday through Friday, s [26] 8:00 am to 8:00 pm", "session_id": "doc2dial_1302"}
{"topic_shift": false, "utterance": "Does everyone in my family get the benefits?", "session_id": "doc2dial_3515"}
{"topic_shift": false, "utterance": "certain members of your family may also qualify for benefits on your record", "session_id": "doc2dial_3515"}
{"topic_shift": false, "utterance": "oh ok there is  no one else besides me and my boyfriend but thank you", "session_id": "doc2dial_3515"}
{"topic_shift": true, "utterance": "Do benefits for you child ever stop?", "session_id": "doc2dial_3515"}
{"topic_shift": false, "utterance": "18 or older and have a disability that started before age 22", "session_id": "doc2dial_3515"}
{"topic_shift": true, "utterance": "What proof will you ask for?", "session_id": "doc2dial_3515"}
{"topic_shift": false, "utterance": "we may also ask for proof of marriage and dates of prior marriages , if applicable", "session_id": "doc2dial_3515"}
{"topic_shift": true, "utterance": "IS there a family limit?", "session_id": "doc2dial_3515"}
{"topic_shift": false, "utterance": "If the sum of the benefits payable on your account is greater than the family limit ,  the benefits to the family members will be reduced proportionately .s   Your benefit will not be affected", "session_id": "doc2dial_3515"}
{"topic_shift": true, "utterance": "Will my children get benefits?", "session_id": "doc2dial_3515"}
{"topic_shift": false, "utterance": "When you qualify for Social Security disability benefits , your children may also qualify to receive benefits on your record", "session_id": "doc2dial_3515"}
{"topic_shift": false, "utterance": "I need help regarding my retirement benefits.", "session_id": "doc2dial_243"}
{"topic_shift": true, "utterance": "Do you need help with applying for retirement benefits?", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "Social Security offers an online retirement application that you can complete in as little as 15 minutes. It's very easy.", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "Do you prefer to complete your application in a language other than English?", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "No, English is fine for me. Thanks.", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "Well, the online application will give you the option to schedule an appointment to apply for benefits in your preferred language. It is currently only available in English.", "session_id": "doc2dial_243"}
{"topic_shift": true, "utterance": "Do you have more information about Medicare?", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "If you want to know more about Medicare, visit the Medicare page to find out.", "session_id": "doc2dial_243"}
{"topic_shift": true, "utterance": "Is there anything else I should know before applying?", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "Before you apply for retirement benefits, there are certain Social Security \"basics\" you should know about. For example regarding your full retirement age.", "session_id": "doc2dial_243"}
{"topic_shift": true, "utterance": "Can I use special characters when answering some of the questions?", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "Unfortunately, you may not be able to use periods, commas, and other special characters when you answer some of the questions.", "session_id": "doc2dial_243"}
{"topic_shift": true, "utterance": "What if I want to apply for benefits at a later time?", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "You may do that, but you will not be able to check the status of your application until one month before you start receiving benefits .", "session_id": "doc2dial_243"}
{"topic_shift": false, "utterance": "I want to make some modifications to my vehicle, but I'm worried that I might change its class. Care to elaborate a bit about such modifications and how they affect the class rating?", "session_id": "doc2dial_2623"}
{"topic_shift": true, "utterance": "Of course. Are you planning to modify a car?", "session_id": "doc2dial_2623"}
{"topic_shift": false, "utterance": "Yes, I wanted to modify my car.", "session_id": "doc2dial_2623"}
{"topic_shift": false, "utterance": "You can register a car in the 'commercial'  class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent rack to carry cargo.", "session_id": "doc2dial_2623"}
{"topic_shift": true, "utterance": "Alright. And if I remove the speed governor of my moped?", "session_id": "doc2dial_2623"}
{"topic_shift": false, "utterance": "Then you must notify DMV and register the moped or motorcycle in the appropriate class.", "session_id": "doc2dial_2623"}
{"topic_shift": true, "utterance": "I love to tinker on all kinds of vehicles, I'm an auto-mechanic. So which modifications would change a registration from commercial to passenger class?", "session_id": "doc2dial_2623"}
{"topic_shift": true, "utterance": "Are you planning to modify a pick-up truck?", "session_id": "doc2dial_2623"}
{"topic_shift": false, "utterance": "No, unfortunately I don't have a pick-up to modify.", "session_id": "doc2dial_2623"}
{"topic_shift": true, "utterance": "Are you planning to modify a van?", "session_id": "doc2dial_2623"}
{"topic_shift": false, "utterance": "Yes! That would be my next modification project.", "session_id": "doc2dial_2623"}
{"topic_shift": false, "utterance": "You can register it in the 'passenger' class if the van has at least one side window behind the driver, and at least one seat or set of seat fittings that is installed behind the driver.", "session_id": "doc2dial_2623"}
{"topic_shift": false, "utterance": "can picture plates be personalized?", "session_id": "doc2dial_2145"}
{"topic_shift": true, "utterance": "yes. some picture plates can be personalized for an additional fee in addition to your picture and regular registration fee", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "for personalized plate availability and pricing for the picture plate you are interested in. does this apply to you?", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "where can i see them?", "session_id": "doc2dial_2145"}
{"topic_shift": true, "utterance": "what can i use for a personalized plate combination?", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "your requested plate combination is subject to review. the dmv is not required to issue your requested plate", "session_id": "doc2dial_2145"}
{"topic_shift": true, "utterance": "can i use personalized plates on any kind of vehicle?", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "you can use personalized plates on passenger vehicles, commercial vehicles, motorcycles and trailers.", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "can i use a combination?", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "you can use personalized plates on passenger vehicles", "session_id": "doc2dial_2145"}
{"topic_shift": true, "utterance": "what plate combinations are restricted?", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "personalized plates that give the appearance of an offical plate, combinations that are considere obscene, combinations that do not have one letter", "session_id": "doc2dial_2145"}
{"topic_shift": true, "utterance": "what are the costs?", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "initial cost = $35.00, annual fee = $18.75", "session_id": "doc2dial_2145"}
{"topic_shift": true, "utterance": "what are personalized plates?", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "personalized plates are standard series plates that have a combination of numbers and letters that you select", "session_id": "doc2dial_2145"}
{"topic_shift": false, "utterance": "what if I retire early?", "session_id": "doc2dial_525"}
{"topic_shift": true, "utterance": "You can retire at any time between age 62 and full retirement age", "session_id": "doc2dial_525"}
{"topic_shift": false, "utterance": "Did you want to start benefits early?", "session_id": "doc2dial_525"}
{"topic_shift": false, "utterance": "no I do not", "session_id": "doc2dial_525"}
{"topic_shift": true, "utterance": "what are the pros?", "session_id": "doc2dial_525"}
{"topic_shift": false, "utterance": "The advantage is that you collect benefits for a longer period of time . The disadvantage is your benefit is reduced .", "session_id": "doc2dial_525"}
{"topic_shift": true, "utterance": "when can I retire?", "session_id": "doc2dial_525"}
{"topic_shift": false, "utterance": "You can retire at any time between age 62 and full retirement age", "session_id": "doc2dial_525"}
{"topic_shift": true, "utterance": "what is normal retirement age?", "session_id": "doc2dial_525"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits . No matter what your full retirement age also called \" normal retirement age", "session_id": "doc2dial_525"}
{"topic_shift": true, "utterance": "what are the pros again?", "session_id": "doc2dial_525"}
{"topic_shift": false, "utterance": "There are advantages and disadvantages to taking your benefit before your full retirement age", "session_id": "doc2dial_525"}
{"topic_shift": false, "utterance": "I need tutorial assistance information.", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "ARe you using VA educational assistance?", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "No I don't think so", "session_id": "doc2dial_1458"}
{"topic_shift": true, "utterance": "So would I be eligible for this benefit?", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "You can get this benefit if you re using VA educational assistance and you meet all of the requirements", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "ARe you enrolled in an educational program for half-time or more?", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "yes, that is correct.", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "ARe you taking a course that is difficult?", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "No not really difficult.", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "Unfortunately you would not qualify based on the information you have provided.", "session_id": "doc2dial_1458"}
{"topic_shift": false, "utterance": "Hi, I am trying to figure out how to get a Social Security card corrected.", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "No problem, are you a U.S. born adult that changed your name because of marriage, divorce, court order, or other reasons?", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "Yes, I got married.", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "Congratulations on your marriage! You will need to tell Social Security to get a corrected card.", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "What happens if I didn't tell you of my name change?", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "If you didn't tell us, it may prevent your wages from being posted and may cause delays when filing your taxes.", "session_id": "doc2dial_79"}
{"topic_shift": true, "utterance": "I better get on it then. What documents do I need?", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "We will ask to see some documents, that must not be expired and must show your name, date of birth and a recent photograph. Like an employee identification card.", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "What about a US driver's license or a state identification card?", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "Yes, those work fine.", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "Will I also need proof of name change? Like a marriage document.", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "Yes, that is great.", "session_id": "doc2dial_79"}
{"topic_shift": false, "utterance": "Hi there", "session_id": "doc2dial_2151"}
{"topic_shift": true, "utterance": "Hello; I understand you'rte asking about personalised plates?", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "What would you like to know?", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "I'd want to know if (xxxx) is available.", "session_id": "doc2dial_2151"}
{"topic_shift": true, "utterance": "And however much that would cost.", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "It is available and would cost $60 to begin with.", "session_id": "doc2dial_2151"}
{"topic_shift": true, "utterance": "What other options do I have with tthose plates?", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "We don't have to issue it, but it is treated as a request.", "session_id": "doc2dial_2151"}
{"topic_shift": true, "utterance": "Can I use them on anything?", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "Yes, as long as it is registered to the vehicle.", "session_id": "doc2dial_2151"}
{"topic_shift": true, "utterance": "How many characters cna I use?", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "Up to 8.", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "I'd like to know if (xxxxxxxx) is available.", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "Yes, it is. Although while it is available, it is still pending approval.", "session_id": "doc2dial_2151"}
{"topic_shift": true, "utterance": "Awesome, thank you.", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "You're welcome.", "session_id": "doc2dial_2151"}
{"topic_shift": false, "utterance": "Is there any way for me to check to see how my disability hearing is going?", "session_id": "doc2dial_531"}
{"topic_shift": true, "utterance": "Whether you applied online , by phone , or in an office , all you have to do to check is log on to your my Social Security account. A my Social Security account an easy , convenient , and secure way to do business with us .", "session_id": "doc2dial_531"}
{"topic_shift": false, "utterance": "Do you have a my Social Security account?", "session_id": "doc2dial_531"}
{"topic_shift": false, "utterance": "no I don't...I think", "session_id": "doc2dial_531"}
{"topic_shift": true, "utterance": "I won't need it now, can I ask something else? If I get denied and I want a review, what does the Appeals Council do?", "session_id": "doc2dial_531"}
{"topic_shift": false, "utterance": "The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations .", "session_id": "doc2dial_531"}
{"topic_shift": false, "utterance": "so if they say no to me then I'm out of luck?", "session_id": "doc2dial_531"}
{"topic_shift": false, "utterance": "If you disagree with the Appeals Council 's decision , or if the Appeals Council decides not to review your case you can file a civil suit in a federal district court .This is the last level of the appeals process.\u00a0 This process is not available online .", "session_id": "doc2dial_531"}
{"topic_shift": true, "utterance": "and if I'm denied benefits I can appeal to the Council when I want?", "session_id": "doc2dial_531"}
{"topic_shift": false, "utterance": "You may request an appeal and you have 60 days after you receive the notice of our decision to ask for any type of appeal", "session_id": "doc2dial_531"}
{"topic_shift": true, "utterance": "and what happens if the Appeal's Council does look at my case?", "session_id": "doc2dial_531"}
{"topic_shift": false, "utterance": "The Appeals Council will either decide your case itself or return it to an administrative law judge for further review", "session_id": "doc2dial_531"}
{"topic_shift": false, "utterance": "Hello , i need information about benefit calculations under GPO, please?", "session_id": "doc2dial_257"}
{"topic_shift": true, "utterance": "Would you iclude your spouse or widow in the calculation?", "session_id": "doc2dial_257"}
{"topic_shift": false, "utterance": "No i wouldn't.", "session_id": "doc2dial_257"}
{"topic_shift": false, "utterance": "Lets say i take my spouse in account, what woud i need?", "session_id": "doc2dial_257"}
{"topic_shift": false, "utterance": "Well, you'll need two things", "session_id": "doc2dial_257"}
{"topic_shift": true, "utterance": "And what about", "session_id": "doc2dial_257"}
{"topic_shift": false, "utterance": "In that case", "session_id": "doc2dial_257"}
{"topic_shift": true, "utterance": "what about", "session_id": "doc2dial_257"}
{"topic_shift": false, "utterance": "please read", "session_id": "doc2dial_257"}
{"topic_shift": true, "utterance": "What about", "session_id": "doc2dial_257"}
{"topic_shift": false, "utterance": "You can call to our toll free number", "session_id": "doc2dial_257"}
{"topic_shift": true, "utterance": "Now, if", "session_id": "doc2dial_257"}
{"topic_shift": false, "utterance": "For that, you'll have to take your estimated gross monthly amount of the government pension in today's dollars that you'll receive and put it on \"Calculate your benefits\" space. plus, use your most recent estimate to determine your estimated retirement benefit based on your own earnings.", "session_id": "doc2dial_257"}
{"topic_shift": false, "utterance": "I would like to apply for retirement benefits but am having trouble completing the application online, it keep timing out. How long do I have to work on each page before it times out?", "session_id": "doc2dial_3529"}
{"topic_shift": true, "utterance": "Yes pages do time out. This is done for security reasons. After you have been in a page for 25 minutes and not been active on the page you will receive a warning that the page is about to time out, however, you will be able to extend your time on the page. After the third warning on a page you will  have to move to another page.", "session_id": "doc2dial_3529"}
{"topic_shift": false, "utterance": "If the page times out after the third warning will the information that I have entered be saved or will I have to start all over again?", "session_id": "doc2dial_3529"}
{"topic_shift": true, "utterance": "Thank you. Will I be able to start a new session and complete the information if it has not been saved?", "session_id": "doc2dial_3529"}
{"topic_shift": false, "utterance": "You will be able to start using the Retirement Estimator again. You will,  however, have to check if you are eligible to use the Retirement Estimator.", "session_id": "doc2dial_3529"}
{"topic_shift": true, "utterance": "What are the requirement and how does the Retirement Estimator work?", "session_id": "doc2dial_3529"}
{"topic_shift": false, "utterance": "You must remember that the Retirement Estimator cannot provide your actual benefit amount until you have applied for benefits. The amount may differ from the estimates provide as you earnings may increase or decrease in the future.", "session_id": "doc2dial_3529"}
{"topic_shift": true, "utterance": "What is the time limit for staying on each page?", "session_id": "doc2dial_3529"}
{"topic_shift": false, "utterance": "There are time limits but you will receive a warning after 25 minutes without doing anything and you will be given the option to extend your time on the page.", "session_id": "doc2dial_3529"}
{"topic_shift": true, "utterance": "Who is eligible to  use the estimator?", "session_id": "doc2dial_3529"}
{"topic_shift": false, "utterance": "You can use the estimator is you have enough Social Security credits at the time to quality for benefits.", "session_id": "doc2dial_3529"}
{"topic_shift": true, "utterance": "Is it possible to estimate my retirement benefits with the estimator?", "session_id": "doc2dial_3529"}
{"topic_shift": false, "utterance": "If benefit amount is just an estimate as your earnings may increase or decrease in the future so this is obviously just an estimate.", "session_id": "doc2dial_3529"}
{"topic_shift": false, "utterance": "What are acceptable proofs of ownership for purchase of an ATV from an out-of-state ATV dealer?", "session_id": "doc2dial_2637"}
{"topic_shift": true, "utterance": "Have you purchased the vehicle from a dealer in another state?", "session_id": "doc2dial_2637"}
{"topic_shift": false, "utterance": "I have not yet, no.", "session_id": "doc2dial_2637"}
{"topic_shift": true, "utterance": "What are some instances in which I would not need to register an ATV?", "session_id": "doc2dial_2637"}
{"topic_shift": false, "utterance": "You must have a valid NY State registration to ride your ATV in New York State unless it is only used for agricultural purposes or not-for-hire snow removal on private property.", "session_id": "doc2dial_2637"}
{"topic_shift": true, "utterance": "What vehicles are considered to be ATVs?", "session_id": "doc2dial_2637"}
{"topic_shift": false, "utterance": "An ATV is any self-propelled vehicle, including an off-road motorcycle, that is manufactured for use on off-road trails or in off-road competitions.  These vehicles are less than 70 inches wide and weigh less than 1,000 pounds.", "session_id": "doc2dial_2637"}
{"topic_shift": true, "utterance": "What is my proof of ownership if I purchase an ATV from a private seller?", "session_id": "doc2dial_2637"}
{"topic_shift": false, "utterance": "If you purchase from a private seller, the seller and the buyer complete the Statement of Transaction or you can also show your proof of exemption or proof that the tax was paid.", "session_id": "doc2dial_2637"}
{"topic_shift": true, "utterance": "What is the maximum width of a vehicle considered to be an ATV?", "session_id": "doc2dial_2637"}
{"topic_shift": false, "utterance": "ATVs are less than 70 inches wide.", "session_id": "doc2dial_2637"}
{"topic_shift": false, "utterance": "I need to know how to prepare for college.", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "You should first define your goals and interest and be sure to know the costs and how to plan financially and academically for college.", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "Is there something I can use as a guide to get ready for it?", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "you can use our checklist to get ready financially and academically.", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "Any other tip?", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "Be sure to check out the reasons to attend a College or Career schools.", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "Ok, that sounds good. Can you give me more tips?", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "Another thing to take into consideration is to explore your career options.", "session_id": "doc2dial_2804"}
{"topic_shift": true, "utterance": "Tell me more about career options.", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "Just know that it's never too la early or too late to explore your career options and that we can guide you through some key steps in preparing for college.", "session_id": "doc2dial_2804"}
{"topic_shift": true, "utterance": "and what about some resources for parents of students?", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "Are you a parent planning your child's higher education?", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "Actually, yes.", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "then you can check our resources on how to save early, finding tax breaks, and understanding parent loans to help support your child's college journey.", "session_id": "doc2dial_2804"}
{"topic_shift": false, "utterance": "What documents do I need to get a Social Security Card if I am a foreign born U.S. Citizen?", "session_id": "doc2dial_92"}
{"topic_shift": true, "utterance": "We will need some proof of citizenship.", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "Do you have your foreign birth certificate?", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_92"}
{"topic_shift": true, "utterance": "What other documents can I use?", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "It is important that the documents that you produce are original or copies certified by the agency that issued them.", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "So you will not accept a notarized copy?", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "Correct, we will not.", "session_id": "doc2dial_92"}
{"topic_shift": true, "utterance": "What if I can'y produce the preferred documents?", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "We will ask to see other documents such as an Employee identification card.", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "What proof of identity would Social Security like to see?", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "A U.S. driver's license or a state issued non-driver identification card would be fine.", "session_id": "doc2dial_92"}
{"topic_shift": false, "utterance": "Hello, I need some help regarding retirement benefits planning.", "session_id": "doc2dial_86"}
{"topic_shift": true, "utterance": "Are you looking for the online calculator to help with your retirement planning?", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "No, I do not need the online calculator.", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "Is the online calculator ever updated?", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "Yes, we periodically update the calculator to reflect benefit increases and other benefit amounts.", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "Should I include past earnings or just what I presently make?", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "Yes, you need to enter all of your past earnings where it is indicated online.", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "Can I use the online calculator to estimate my social security benefits?", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "Yes, you can, but for a more accurate number you should use the Detailed Calculator.", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "If my birthday is on January 1st, when will my benefits be started from?", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "If your birthday is on January 1st, we figure your benefit as if your birthday was in the previous year.", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "Which calculator shows the most accurate estimates?", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "The Detailed Calclulator gives you the most accurate benefits estimates.", "session_id": "doc2dial_86"}
{"topic_shift": false, "utterance": "Is there any career information that you can give me, I'm currently exploring all the different options that are available to me", "session_id": "doc2dial_2810"}
{"topic_shift": true, "utterance": "I am going to share a link with you that will bring you to a lot of information in this regard", "session_id": "doc2dial_2810"}
{"topic_shift": false, "utterance": "Is there a particular career that I could pursue if I love working with animals?", "session_id": "doc2dial_2810"}
{"topic_shift": false, "utterance": "You will be able to find all possible careers on the link that I will share with you", "session_id": "doc2dial_2810"}
{"topic_shift": true, "utterance": "Where can I learn about budgeting for college and what I should do?", "session_id": "doc2dial_2810"}
{"topic_shift": false, "utterance": "I can share a link with you that will give you a lot of information about this particular subject", "session_id": "doc2dial_2810"}
{"topic_shift": true, "utterance": "I want to find out if it will be worth my while going to college or not, or if I should take a job straight from school, is this something you could help me with?", "session_id": "doc2dial_2810"}
{"topic_shift": false, "utterance": "College education is a long term investment and when planned carefully, can lead to success by choosing the correct school and funding options that suit you best", "session_id": "doc2dial_2810"}
{"topic_shift": true, "utterance": "Is there any information you could give me regarding resources that there are for the parents of students?", "session_id": "doc2dial_2810"}
{"topic_shift": false, "utterance": "Are you a parent of a child that will be attending college shortly or in the near future?", "session_id": "doc2dial_2810"}
{"topic_shift": false, "utterance": "Yes, I am in that category", "session_id": "doc2dial_2810"}
{"topic_shift": false, "utterance": "We have a special resources information section that will tell you about the correct types of savings you should have, what tax breaks are available to you and information regarding loans for funding your child's college education", "session_id": "doc2dial_2810"}
{"topic_shift": false, "utterance": "Hi, I am looking for information regarding the planning of benefits upon my retirement", "session_id": "doc2dial_280"}
{"topic_shift": true, "utterance": "Have you considered all the things that may be applicable to your personal situation?", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "No, I am unsure of all the different things that may be considered for my own personal situation", "session_id": "doc2dial_280"}
{"topic_shift": true, "utterance": "Are you looking to apply for Medicare?", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "Yes, if I qualify for that particular benefit", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "One thing to remember in relation to Medicare is that it starts when you reach the age of 65", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "Is there a way for me to delay the start of my benefits under Medicare?", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "You can indeed, but remember that you will have to contact Social Security about 3 months before you turn 65 to check about applying for Medicare", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "Should I apply for Medicare even if I have health insurance through my employer?", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "In this instance, you should still check to see if you should apply for Medicare as some health insurance plans change automatically when you turn 65 years of age", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "What happens if I don't sign up for Medicare even if I need to?", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "In this scenario, your Medicare coverage may be delayed and cost more. I would advise you to consult our general and special enrolment period information on page 12 of our Medicare booklet, which will explain in detail what may happen if you delay this particular benefit", "session_id": "doc2dial_280"}
{"topic_shift": false, "utterance": "I want to know about Direct PLUS loans.", "session_id": "doc2dial_2838"}
{"topic_shift": false, "utterance": "Direct PLUS loans are federal loans that you can use to help pay for education expenses not covered by other financial aid.", "session_id": "doc2dial_2838"}
{"topic_shift": false, "utterance": "Are you looking to apply for a Direct PLUS Loan?", "session_id": "doc2dial_2838"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_2838"}
{"topic_shift": true, "utterance": "What I want to know is where to find information about the parent PLUS loans I've received.", "session_id": "doc2dial_2838"}
{"topic_shift": false, "utterance": "You can visit My Aid to get information about all of the federal student loans and other financial aid you've received and also get contact information for your loan servicer.", "session_id": "doc2dial_2838"}
{"topic_shift": true, "utterance": "Can I cancel a loan?", "session_id": "doc2dial_2838"}
{"topic_shift": false, "utterance": "Yes, you can cancel all or part of the loan before the money is disbursed. You just need to notify the school.", "session_id": "doc2dial_2838"}
{"topic_shift": false, "utterance": "You can also do it after the money is disbursed. Does this interest you?", "session_id": "doc2dial_2838"}
{"topic_shift": false, "utterance": "No, but thanks for the info.", "session_id": "doc2dial_2838"}
{"topic_shift": false, "utterance": "I have a query, the school that I want to list on my FAFSA form is not an option as it does not appear as listed, is there anything I can do?", "session_id": "doc2dial_3298"}
{"topic_shift": true, "utterance": "Has the school that you listed in your initial application not appeared on your FAFSA report?", "session_id": "doc2dial_3298"}
{"topic_shift": false, "utterance": "Yes, that is exactly what has happened", "session_id": "doc2dial_3298"}
{"topic_shift": false, "utterance": "There are two reasons for this, which I can go through with you now if you would like", "session_id": "doc2dial_3298"}
{"topic_shift": true, "utterance": "When I submit data on my FAFSA form, how often is this data updated?", "session_id": "doc2dial_3298"}
{"topic_shift": false, "utterance": "This is done on a weekly basis", "session_id": "doc2dial_3298"}
{"topic_shift": true, "utterance": "Can you explain to me the difference between a completed FAFSA form and a submitted application?", "session_id": "doc2dial_3298"}
{"topic_shift": false, "utterance": "It turns out that a completed application is made up of a series of all submitted applications", "session_id": "doc2dial_3298"}
{"topic_shift": false, "utterance": "What is the definition of a submitted application when relating to FAFSA forms?", "session_id": "doc2dial_3298"}
{"topic_shift": false, "utterance": "Submitted applications are a reflection of all the FAFSA forms that have been completed by students at a particular high school. It can happen that these submitted applications can be rejected if there are any parts of key pieces of information that are missing", "session_id": "doc2dial_3298"}
{"topic_shift": true, "utterance": "I believe that the number of FAFSA forms that I completed is higher, why would this be?", "session_id": "doc2dial_3298"}
{"topic_shift": false, "utterance": "If some students listed your high school under a different name, then the high school would be listed in more than one place", "session_id": "doc2dial_3298"}
{"topic_shift": false, "utterance": "How do I get an insurance premium reduction?", "session_id": "doc2dial_2186"}
{"topic_shift": true, "utterance": "The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "Have you presented your certificate to your insurance company within 90 days after you completed the course?", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "Why not?", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "I presented it after 90 days", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "In that case the insurer may issue the premium discount effective from the date presented", "session_id": "doc2dial_2186"}
{"topic_shift": true, "utterance": "How can I reduce driving record points?", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "Contact your insurance company or agent to learn if both reductions will be given at the same time", "session_id": "doc2dial_2186"}
{"topic_shift": true, "utterance": "Do you need any more information on reducing driving record points?", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2186"}
{"topic_shift": true, "utterance": "Any other ways to reduce driving record points?", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "Any insured driver who is the principal operator and completes a Point & Insurance Reduction Program course will receive the 10 % reduction", "session_id": "doc2dial_2186"}
{"topic_shift": true, "utterance": "What if more than one person named on a policy completes the PIRP course?", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "Only the principal operator can receive the 10 % reduction", "session_id": "doc2dial_2186"}
{"topic_shift": false, "utterance": "Can I get both a youth and PIRP discount?", "session_id": "doc2dial_2192"}
{"topic_shift": true, "utterance": "You would need to speak with your insurance company.", "session_id": "doc2dial_2192"}
{"topic_shift": true, "utterance": "They can tell you more about your premiums.", "session_id": "doc2dial_2192"}
{"topic_shift": false, "utterance": "Ok; how can I reduce my points on my record then?", "session_id": "doc2dial_2192"}
{"topic_shift": true, "utterance": "If you find an accredited cours,e they will give you all the pertinent information.", "session_id": "doc2dial_2192"}
{"topic_shift": false, "utterance": "They'll tell you everything you need to know.", "session_id": "doc2dial_2192"}
{"topic_shift": false, "utterance": "Will my discount begin immediately according to NY law?", "session_id": "doc2dial_2192"}
{"topic_shift": false, "utterance": "Immediately, retroactive to date of course completion.", "session_id": "doc2dial_2192"}
{"topic_shift": true, "utterance": "Will taking the PIRP ensure I can't get a premium increase?", "session_id": "doc2dial_2192"}
{"topic_shift": false, "utterance": "Yes and no. It does not cover overall or violation increases. It does provide a 10% reduction for three years for no fault and current liability.", "session_id": "doc2dial_2192"}
{"topic_shift": true, "utterance": "When will that take place?", "session_id": "doc2dial_2192"}
{"topic_shift": false, "utterance": "It can be issued as soon as the date of completion, potentially retroactively, depending on the insurer.", "session_id": "doc2dial_2192"}
{"topic_shift": true, "utterance": "Sounds good to me.", "session_id": "doc2dial_2192"}
{"topic_shift": false, "utterance": "For any other questions about premiums and discounts offered, please contact your insurer.", "session_id": "doc2dial_2192"}
{"topic_shift": false, "utterance": "I need to learn about disability benefits.", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "Social Security pay disability to people who cannot work because they have a medical condition that lasts longer than a year or result in death.", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "Do you want to sign up for Social security benefits?", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "No I do not need to sign up at this time.", "session_id": "doc2dial_294"}
{"topic_shift": true, "utterance": "What information do I need to apply for Social Security Disability benefits?", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "We would like for you to have two things on hand.", "session_id": "doc2dial_294"}
{"topic_shift": true, "utterance": "How can I apply for these benefits?", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "If you go online you need to print and review adult disability checklist and then complete the application online.", "session_id": "doc2dial_294"}
{"topic_shift": true, "utterance": "Who does social security pay benefits to?", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "Social Security pays benefits to any person who cannot work due to a medical condition that lasts more than a year or results in death.", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "Are you all ready receiving benefits?", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "Are you all ready receiving benefits, then you can get information online about the benefits.", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "What happens if I am receiving benefits all ready?", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "If all ready receiving benefits than you can go online to check them out.", "session_id": "doc2dial_294"}
{"topic_shift": false, "utterance": "Can my driving record show PIRP completion?", "session_id": "doc2dial_2184"}
{"topic_shift": true, "utterance": "It can but you would need to request a copy of your full record.", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "I haven't requested a copy yet; can I find out somewhere else?", "session_id": "doc2dial_2184"}
{"topic_shift": true, "utterance": "Where can I find that?", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "You can find it on our website.", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "What if the hearing has been scheduled but hasn't happened yet?", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "You're fine, until the hearing date.", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "What could happen after?", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "It won't affect the hearing itself.", "session_id": "doc2dial_2184"}
{"topic_shift": true, "utterance": "What about if I already completed the course in question?", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "It will arrive at the DMV within 10 weeks of successful completion.", "session_id": "doc2dial_2184"}
{"topic_shift": true, "utterance": "Sounds good to me.", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "For further questions, please contact the course provider.", "session_id": "doc2dial_2184"}
{"topic_shift": false, "utterance": "What is the best age to start benefits?", "session_id": "doc2dial_282"}
{"topic_shift": true, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice .", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "Will my benefits be smaller if I retire early?", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "Are you of age to retire?", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "No I am not", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "Do you have tips about retirement?", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "When you think about retirement , be sure to plan for the long term", "session_id": "doc2dial_282"}
{"topic_shift": true, "utterance": "Should I apply for medicare?", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "That is up to you", "session_id": "doc2dial_282"}
{"topic_shift": true, "utterance": "What age should I start them?", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "What if my earnings are high what will the benefits be?", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "you may decide to wait until full retirement age to start your benefits .s Once you reach full retirement age ,  there is no limit on how much you can earn .", "session_id": "doc2dial_282"}
{"topic_shift": false, "utterance": "Greetings. I need some information on disability benefits, please.", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "No problem. Disability benefits are a kind of benefit which is paid to those persons that can't work because some medical issue, which could result in a long inactivity period or even death.", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "Are you currently receiving disability benefits?", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "No, i'm not.", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "So, i suppose i can apply and see if i'm eligible, huh?", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "That's correct. it would depend on your disability, though.", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "Good. Would you complete your application on any other language?", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "No, i prefer English for doing this.", "session_id": "doc2dial_296"}
{"topic_shift": true, "utterance": "Can you tell me if there is another way to apply, please?", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "Of course. you can use our toll free number or if you like, you can go visit your local Social Security office. If you go with the last option, please call beforehand to make an appointment.", "session_id": "doc2dial_296"}
{"topic_shift": false, "utterance": "offered by Veterans Mortgage Life Insurance", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to families of veterans with serious service-related disabilities who have adapted a home to meet their needs. Find out if you qualify and how to apply for and manage your coverage.", "session_id": "doc2dial_1499"}
{"topic_shift": true, "utterance": "Am I eligible for Veterans Mortgage Life Insurance?", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "You may be able to get VMLI if you meet all the requirements", "session_id": "doc2dial_1499"}
{"topic_shift": true, "utterance": "What kind of life insurance benefits can I get with vmli?", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "you could count Up to $ 200,000 in mortgage life insurance paid directly to the bank or other lender who owns your mortgage", "session_id": "doc2dial_1499"}
{"topic_shift": true, "utterance": "it's important that you know the important details about VMLI", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "what are the details?", "session_id": "doc2dial_1499"}
{"topic_shift": true, "utterance": "which are the requirements", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "Do you have a serious disability that we have concluded was caused or made worse by your service?", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "Did you receive a SAH Specially Adapted Housing grant to buy, build or make changes like installing ramps or widening the doors of a home so you can live more independently?", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "you can't get VMLI you don't meet all the requirements", "session_id": "doc2dial_1499"}
{"topic_shift": false, "utterance": "How can I learn about lowering my insurance premium?", "session_id": "doc2dial_2190"}
{"topic_shift": true, "utterance": "You can check with your insurance agent if you have a young driver.", "session_id": "doc2dial_2190"}
{"topic_shift": true, "utterance": "Does your young driver have any driving points?", "session_id": "doc2dial_2190"}
{"topic_shift": false, "utterance": "I do not think she has any driving points.", "session_id": "doc2dial_2190"}
{"topic_shift": true, "utterance": "How can we work on lowering our insurance premium?", "session_id": "doc2dial_2190"}
{"topic_shift": false, "utterance": "You can take a safety course, for which you will receive a certificate of completion.", "session_id": "doc2dial_2190"}
{"topic_shift": false, "utterance": "How long does it take to get the certificate if we take the class online?", "session_id": "doc2dial_2190"}
{"topic_shift": false, "utterance": "It usually takes 14 business days.", "session_id": "doc2dial_2190"}
{"topic_shift": true, "utterance": "Will this program stop my insurance from going up?", "session_id": "doc2dial_2190"}
{"topic_shift": false, "utterance": "Unfortunately, it does not, but it does help reduce your current base rate by 10%.", "session_id": "doc2dial_2190"}
{"topic_shift": true, "utterance": "Am I eligible for both reductions?", "session_id": "doc2dial_2190"}
{"topic_shift": false, "utterance": "You will need to check with your insurance company.", "session_id": "doc2dial_2190"}
{"topic_shift": true, "utterance": "When do you think they will apply the start date for the premium discount?", "session_id": "doc2dial_2190"}
{"topic_shift": false, "utterance": "It usually starts on the presented date.", "session_id": "doc2dial_2190"}
{"topic_shift": false, "utterance": "What documents do I need to obtain my original Social Security card?", "session_id": "doc2dial_90"}
{"topic_shift": true, "utterance": "The documentation that you will need will depend upon your citizenship.", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "Are you a U.S. citizen?", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "I'm a U.S. citizen.", "session_id": "doc2dial_90"}
{"topic_shift": true, "utterance": "How do I get my replacement card?", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "Before we discuss the documents you will need, it's important that I explain the requirements for these documents.", "session_id": "doc2dial_90"}
{"topic_shift": true, "utterance": "I don't need to know that. I just want to know what documents I will need and what happens if I don't have a specific document?", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "If you don't have a specific document, there are other documents that you can use. However, these documents must not be expired. They also need to show your name and your date of birth or age. We also prefer that it contains a recent photograph.", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "Okay. What documents will I need?", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "There are only certain documents that we can use for verifying your U.S. citizenship, like your U.S. passport.", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "I don't have a passport and have lived in the U.S. for many years. What else can I use?", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "In this case, you may be asked to submit copies of your tax records that show you were never given a Social Security number, or information about schools that you've attended.", "session_id": "doc2dial_90"}
{"topic_shift": true, "utterance": "Will you accept photocopies of the documents I need?", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "No, only original documents or copies that were certified by the agency you issued them can be used.", "session_id": "doc2dial_90"}
{"topic_shift": false, "utterance": "I need help preparing for college.", "session_id": "doc2dial_2806"}
{"topic_shift": false, "utterance": "You can start preparing for college by defining your goals and interests. You need to understand college costs and how to plan financially and academically.", "session_id": "doc2dial_2806"}
{"topic_shift": true, "utterance": "Are there any resources for parents of students?", "session_id": "doc2dial_2806"}
{"topic_shift": false, "utterance": "Yes. Are you a parent planning your child's higher education?", "session_id": "doc2dial_2806"}
{"topic_shift": false, "utterance": "No, not really.", "session_id": "doc2dial_2806"}
{"topic_shift": true, "utterance": "What about any resources for students?", "session_id": "doc2dial_2806"}
{"topic_shift": false, "utterance": "well, there's our College Preparation Checklist always available to use.", "session_id": "doc2dial_2806"}
{"topic_shift": true, "utterance": "what are the terms I can choose from when deciding for a college school?", "session_id": "doc2dial_2806"}
{"topic_shift": false, "utterance": "You can choose between a two-year community and junior colleges or a four-year college and university.", "session_id": "doc2dial_2806"}
{"topic_shift": true, "utterance": "Any advice on how to improve my chances to get funding and get into a good school?", "session_id": "doc2dial_2806"}
{"topic_shift": false, "utterance": "Just take into consideration that it is a long term investment and plan carefully so you can find the school and get the funding options that best work for your current situation.", "session_id": "doc2dial_2806"}
{"topic_shift": false, "utterance": "what can you tell me about Returning IDR Applicants", "session_id": "doc2dial_2812"}
{"topic_shift": true, "utterance": "Do I file an annual recertification of your income?", "session_id": "doc2dial_2812"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2812"}
{"topic_shift": false, "utterance": "To re - certify for your existing income - driven repayment plan you must provide updated information about your income and family size annually", "session_id": "doc2dial_2812"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_2812"}
{"topic_shift": true, "utterance": "If I income or family size has changed", "session_id": "doc2dial_2812"}
{"topic_shift": false, "utterance": "you can request that your income - driven payment be re - calculated to reduce your current monthly payment", "session_id": "doc2dial_2812"}
{"topic_shift": true, "utterance": "What is Income-Driven Repayment?", "session_id": "doc2dial_2812"}
{"topic_shift": false, "utterance": "Income - driven repayment IDR plans are designed to make your student loan debt more manageable by reducing your monthly payment amount", "session_id": "doc2dial_2812"}
{"topic_shift": true, "utterance": "Switch my current plan to a new plan", "session_id": "doc2dial_2812"}
{"topic_shift": false, "utterance": "Preview a read - only version of the complete form", "session_id": "doc2dial_2812"}
{"topic_shift": false, "utterance": "Hi, I need some help planning for retirement.", "session_id": "doc2dial_84"}
{"topic_shift": true, "utterance": "I can help you with that. Have you hear of our WEP Version online calculator?", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "That is one of the things that I need help with, I am unsure what to do with it.", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "The calculator allows you to estimate your Social Security benefits.", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "Do you need the most accurate estimates?", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "No, general estimates are ok.", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "How do I figure out if I qualify for benefits as a survivor?", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "Your full retirement age for survivors benefits may be different.", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "What if my birthday is on January 1st?", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "In that case we figure your benefit as if your birthday was in the previous year.", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "Is the online calculator updated?", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "Yes, it is updated periodically.", "session_id": "doc2dial_84"}
{"topic_shift": false, "utterance": "what if you were denied?", "session_id": "doc2dial_527"}
{"topic_shift": true, "utterance": "Were you denied?", "session_id": "doc2dial_527"}
{"topic_shift": false, "utterance": "can I appeal online?", "session_id": "doc2dial_527"}
{"topic_shift": false, "utterance": "You sure can", "session_id": "doc2dial_527"}
{"topic_shift": true, "utterance": "Is there away to check my status?", "session_id": "doc2dial_527"}
{"topic_shift": false, "utterance": "Whether you applied online , by phone , or in an office you can check the status of your disability and SSI Reconsideration using your personal my Social Security account", "session_id": "doc2dial_527"}
{"topic_shift": false, "utterance": "What If I do not have an SSI account", "session_id": "doc2dial_527"}
{"topic_shift": false, "utterance": "you can create one today", "session_id": "doc2dial_527"}
{"topic_shift": true, "utterance": "What if I disagree wioth the decision?", "session_id": "doc2dial_527"}
{"topic_shift": false, "utterance": "you can request a non - medical hearing online", "session_id": "doc2dial_527"}
{"topic_shift": true, "utterance": "Can I request a hearing?", "session_id": "doc2dial_527"}
{"topic_shift": false, "utterance": "you may request a hearing online", "session_id": "doc2dial_527"}
{"topic_shift": false, "utterance": "Goo evening. I recently found out that my school apparently requested a student loan on my behalf without me knowing. Is there something I can do about that?", "session_id": "doc2dial_3259"}
{"topic_shift": false, "utterance": "Certainly, you can. You may be eligible for a discharge of such loan, all based on that false certification.", "session_id": "doc2dial_3259"}
{"topic_shift": true, "utterance": "That's a relief. But, I don't stop thinking if I could be rejected on my claim. If that happens, what then?", "session_id": "doc2dial_3259"}
{"topic_shift": false, "utterance": "If that's your scenario, then I'm afraid you'll remain as responsible for repaying your loan.", "session_id": "doc2dial_3259"}
{"topic_shift": false, "utterance": "Do you have any proof of negligent denial or something you can add to your discharge case?", "session_id": "doc2dial_3259"}
{"topic_shift": false, "utterance": "No, i'm not affected by that. I was just asking.", "session_id": "doc2dial_3259"}
{"topic_shift": true, "utterance": "Well, in any case, what i must do if  i want to apply for a discharge? I mean, you never know.", "session_id": "doc2dial_3259"}
{"topic_shift": false, "utterance": "If you have a loan and wan to apply for a discharge, you must complete the loan discharge which goes with you circumstance.", "session_id": "doc2dial_3259"}
{"topic_shift": true, "utterance": "Right, right, because there are so much types, i guess. Well, if i'm eligible, How much i can aspire to discharge?", "session_id": "doc2dial_3259"}
{"topic_shift": false, "utterance": "Have you met the eligibility requirements?", "session_id": "doc2dial_3259"}
{"topic_shift": false, "utterance": "No, because i don't have any loan right now.", "session_id": "doc2dial_3259"}
{"topic_shift": false, "utterance": "What is the cost of a personalized plate for a passenger vehicle?", "session_id": "doc2dial_2147"}
{"topic_shift": true, "utterance": "The plate for a passenger vehicle has an initial cost of $60 plus an annual fee of $31.25 in addition to your regular vehicle registration fee.", "session_id": "doc2dial_2147"}
{"topic_shift": false, "utterance": "You do need plates for a regular passenger vehicle, correct?  It is not considered a commercial vehicle?", "session_id": "doc2dial_2147"}
{"topic_shift": false, "utterance": "My vehicle is a regular passenger vehicle just used as a retirement vehicle for shopping, errands and vacation, but I would like to have a personalized plate for it.", "session_id": "doc2dial_2147"}
{"topic_shift": false, "utterance": "Yes, then as stated previously, your cost would initially be $60 plus the annual fee of $31.25 in addition to your regular vehicle registration fee.", "session_id": "doc2dial_2147"}
{"topic_shift": true, "utterance": "What is the maximum amount of characters I can use if I want one of he picture plates?", "session_id": "doc2dial_2147"}
{"topic_shift": false, "utterance": "For the picture plates, the maximum characters usable is six.", "session_id": "doc2dial_2147"}
{"topic_shift": true, "utterance": "Can my personalized plate be all numbers?", "session_id": "doc2dial_2147"}
{"topic_shift": false, "utterance": "Combinations that do not have one letter are considered a restricted combination and will not be approved.", "session_id": "doc2dial_2147"}
{"topic_shift": true, "utterance": "What are the different categories of picture plates?", "session_id": "doc2dial_2147"}
{"topic_shift": false, "utterance": "Picture plate categories are; I Love NY Adventure, Sports, Military and Veterans, Counties and Regions of NY State, Colleges, Fraternities, Sororities, Causes, Professions, Organization, and Motorcycle Plates.", "session_id": "doc2dial_2147"}
{"topic_shift": true, "utterance": "How often is the renewal on the personalized plates?", "session_id": "doc2dial_2147"}
{"topic_shift": false, "utterance": "A registration renewal is for two years and will include two annual fees in addition to your vehicle registration renewal fee and will be paid when you renew your registration.", "session_id": "doc2dial_2147"}
{"topic_shift": false, "utterance": "Hello. Can you please tell me what I should consider when modifying my motorcycle?", "session_id": "doc2dial_2621"}
{"topic_shift": true, "utterance": "Of course. Did you remove a speed governor that was originally installed to limit the top speed of a moped or add a speed governor that limits the top speed of a moped or motorcycle?", "session_id": "doc2dial_2621"}
{"topic_shift": false, "utterance": "No, I never would do that without the permission of the DMV.", "session_id": "doc2dial_2621"}
{"topic_shift": true, "utterance": "The nature of the modifications I was hinting at might require a possible change of a registration from commercial to passenger class. What should I know about such modifications?", "session_id": "doc2dial_2621"}
{"topic_shift": true, "utterance": "Are you talking about a pick-up truck?", "session_id": "doc2dial_2621"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_2621"}
{"topic_shift": true, "utterance": "Are you talking about a van then?", "session_id": "doc2dial_2621"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2621"}
{"topic_shift": true, "utterance": "Let's talk about a car, for example. Is a modified car still in the commercial class?", "session_id": "doc2dial_2621"}
{"topic_shift": false, "utterance": "You can register a car in the 'commercial' class if all the seats behind the driver are removed. Instead of the seats you must install a permanent box or permanent rack to carry cargo.", "session_id": "doc2dial_2621"}
{"topic_shift": true, "utterance": "Ah, I see. Will the DMV examine the vehicle and put it in the correct class then?", "session_id": "doc2dial_2621"}
{"topic_shift": false, "utterance": "The DMV can not examine your vehicle to determine the correct registration class. You must determine the correct registration class for your vehicle.", "session_id": "doc2dial_2621"}
{"topic_shift": false, "utterance": "How do I appy for retirement benefits?", "session_id": "doc2dial_241"}
{"topic_shift": true, "utterance": "Do you have a computer you can log on to SS office", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "Yes can I apply online?", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "SS has an online retirement application that you can complete in as little as 15 minutes easily", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "Can I complete the aplication in a language other than english?", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "The online application is currently only available in English but  you can schedule an  appointment to apply  apply for benefits in your preffered language", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "Is there a specific time we can apply online?", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "You can apply at a time that is most convenient for you.", "session_id": "doc2dial_241"}
{"topic_shift": true, "utterance": "How do I use the online application?", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "Select the apply for retirement benefits button and you'll be asked to create or sign in to your my SS account and then follow the series of questions.", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "Would you like to fill out the online application now?", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "Do I need to complete the application in one session?", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "If you get stuck on a question you can skip it and go back later", "session_id": "doc2dial_241"}
{"topic_shift": true, "utterance": "What if I already have medicare?", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "You can still use this application to apply for retirement benefits", "session_id": "doc2dial_241"}
{"topic_shift": false, "utterance": "Hi, I would like to know if I can use the GI Bill to pay for classes for more than one degree?", "session_id": "doc2dial_1328"}
{"topic_shift": true, "utterance": "we are here to help you, the answer is yes dear customer", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "already got your first title?", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "Nice to meet you, we are happy to inform you that you can use any remaining GI Bill benefits to pay for other degree classes if you wish", "session_id": "doc2dial_1328"}
{"topic_shift": true, "utterance": "And in which institutions can I obtain the next degree that the program covers?", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "You can do this at higher education institutions such as a 4-year university, community college, or graduate school.", "session_id": "doc2dial_1328"}
{"topic_shift": true, "utterance": "And how do they make VA payments?", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "We issue payments after school each month. For example, you will receive payment for classes in November in December.", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "and the post-9/11 GI bill what benefits does it give?", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "For the post 9/11 GI Bill, we pay:Tuition and fees directly to school\u00a0 Money for books at the beginning of the term", "session_id": "doc2dial_1328"}
{"topic_shift": true, "utterance": "Can I take classes in more than one school at the same time?", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "You can take classes at more than one school under the GI Bill as long as:Classes at both schools count towards your degree, and\u00a0 The school that grants your degree considers that classes in the second school are compulsory to obtain your degree", "session_id": "doc2dial_1328"}
{"topic_shift": false, "utterance": "What are acceptable proofs of ownership?", "session_id": "doc2dial_2635"}
{"topic_shift": true, "utterance": "If i purchase the ATV from an out - of - state ATV dealer", "session_id": "doc2dial_2635"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2635"}
{"topic_shift": false, "utterance": "acceptable proof of ownership can bes a manufacturer's certificate of origin or a manufacturer's statement of origin, and the bill of sale from the dealer", "session_id": "doc2dial_2635"}
{"topic_shift": true, "utterance": "Does an ATV need a vehicle registration?", "session_id": "doc2dial_2635"}
{"topic_shift": false, "utterance": "Yes. You must have a valid NY State registration to ride your ATV in New York State", "session_id": "doc2dial_2635"}
{"topic_shift": true, "utterance": "If the current owner did not register the ATV", "session_id": "doc2dial_2635"}
{"topic_shift": false, "utterance": "a transferrable registration and bill of sale that transferred ownership to the current owner , and a bill of sale that transfers ownership to you", "session_id": "doc2dial_2635"}
{"topic_shift": true, "utterance": "Do I need insurance coverage for my ATV?", "session_id": "doc2dial_2635"}
{"topic_shift": false, "utterance": "You don t need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property", "session_id": "doc2dial_2635"}
{"topic_shift": true, "utterance": "If i purchased the ATV from a private seller", "session_id": "doc2dial_2635"}
{"topic_shift": false, "utterance": "the seller and the buyer complete the Statement of Transaction PDF DTF-802 . You can also show your proof of exemption or proof that the tax was paid", "session_id": "doc2dial_2635"}
{"topic_shift": true, "utterance": "What do I need to do to have a DMV appointment?", "session_id": "doc2dial_2635"}
{"topic_shift": false, "utterance": "Make a Reservation", "session_id": "doc2dial_2635"}
{"topic_shift": false, "utterance": "My wife is working under Social Security. I was wondering about what that means for my benefits.", "session_id": "doc2dial_255"}
{"topic_shift": true, "utterance": "Is your wife eligible for retirement benefits on her own record?", "session_id": "doc2dial_255"}
{"topic_shift": false, "utterance": "Yes, she is.", "session_id": "doc2dial_255"}
{"topic_shift": false, "utterance": "In that case we will always pay that amount first, but if your wife's benefit that is payable on your record is a higher amount she will get a combination of benefits that equals that higher amount.", "session_id": "doc2dial_255"}
{"topic_shift": false, "utterance": "Ah, now I get how it works. So if she gets a higher benefit, she'll receive an equal amount. Does that sound right?", "session_id": "doc2dial_255"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_255"}
{"topic_shift": true, "utterance": "Do you have any publications that I can read to inform myself better?", "session_id": "doc2dial_255"}
{"topic_shift": false, "utterance": "Yes, we do. We have publications for Disability Benefits, Benefits For Children and What You Need To Know When You Get Social Security Disability Benefits, for example.", "session_id": "doc2dial_255"}
{"topic_shift": true, "utterance": "Splendid. By the way, are there any requirements my ex-wife has to fulfill to qualify on my record?", "session_id": "doc2dial_255"}
{"topic_shift": false, "utterance": "Of course. Your ex-wife must have been married to you for at least 10 years and be at least 62 years old.", "session_id": "doc2dial_255"}
{"topic_shift": true, "utterance": "And what about the benefits for my boys? They are still full-time students.", "session_id": "doc2dial_255"}
{"topic_shift": false, "utterance": "In that case the benefits will continue until the child graduates or until two months after the child becomes age 19 , whichever is first .", "session_id": "doc2dial_255"}
{"topic_shift": false, "utterance": "Hello, good morning. I'm a recently widower and needed to know something. My wife was receiving social security benefits, so what happens now with those incomes?", "session_id": "doc2dial_533"}
{"topic_shift": true, "utterance": "Did you say your wife was receiving benefits?", "session_id": "doc2dial_533"}
{"topic_shift": false, "utterance": "Yeah, she was.", "session_id": "doc2dial_533"}
{"topic_shift": false, "utterance": "O.k. If that so, You must return the benefit received for the month of dead and any later months. So, if the deceased person received a benefit on July, you must return it on August.", "session_id": "doc2dial_533"}
{"topic_shift": true, "utterance": "That would make sense. Say, I'm going to receive government pension so it's not covered by social security. That could play something on my survivor benefits?", "session_id": "doc2dial_533"}
{"topic_shift": false, "utterance": "Sure, can do. On those cases, you SS benefits as survivor may well be affected.", "session_id": "doc2dial_533"}
{"topic_shift": true, "utterance": "Oh, well i thought that, thanks for confirming. With these kind of thing, is there a chance to any other member of my family could get benefits?", "session_id": "doc2dial_533"}
{"topic_shift": false, "utterance": "Yeah, under certain circumstances, certain family members are eligible, such as stepchild, grandchild, step grandchild or adopted child.", "session_id": "doc2dial_533"}
{"topic_shift": true, "utterance": "Who can get benefits from a worker?", "session_id": "doc2dial_533"}
{"topic_shift": false, "utterance": "Those benefits can be paid to the worker's children and spouse they can get them if the worker has credits at least for one-half year.", "session_id": "doc2dial_533"}
{"topic_shift": true, "utterance": "You said to me before that i should return the benefits of my deseaced spouse, is that right?", "session_id": "doc2dial_533"}
{"topic_shift": false, "utterance": "That's correct. You have to return them", "session_id": "doc2dial_533"}
{"topic_shift": false, "utterance": "How do I organise a temporary certificate of emissions waiver?", "session_id": "doc2dial_2153"}
{"topic_shift": true, "utterance": "Have you an existing diesel emissions inspection certificate that is expired?", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "No, not at the moment", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "Where is a temporary certificate of emissions waiver issued and when is it needed?", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "If your existing diesel emissions inspection certificate expires while outside the DEMA, you may apply to the Department of Motor Vehicles for a temporary certificate. This certificate is only available at the DMV Issuing Offices. This temporary certificate allows the vehicle to be operated when displayed on the vehicle", "session_id": "doc2dial_2153"}
{"topic_shift": true, "utterance": "What types of vehicles must undergo a diesel emissions inspection?", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "All non-exempt vehicles in the NYMA area or DEMA area with an MGW over 8500 pounds must get an annual diesel emissions inspection. This inspection has to occur at th same time as the annual safety inspection.", "session_id": "doc2dial_2153"}
{"topic_shift": true, "utterance": "Can vehicles that are due for a diesel emissions inspection be carried out at a non-diesel emissions inspection station?", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "Non-diesel emissions inspection stations cannot inspect vehicles that are due a diesel emissions inspection.", "session_id": "doc2dial_2153"}
{"topic_shift": true, "utterance": "What vehicles are subject to the diesel emissions inspection?", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "All vehicles from 1996 or older with a GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, low-enhanced emissions inspection or the diesel emissions inspection", "session_id": "doc2dial_2153"}
{"topic_shift": true, "utterance": "How does an inspection station become a diesel emissions inspection station?", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "The station must prove that it has purchased an approved smokemeter and must send a photocopy of the purchase invoice to the address listed", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "Where do I go if I have any questions regarding the diesel emissions inspection station?", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "You can call the following number, 1-518-474-0919", "session_id": "doc2dial_2153"}
{"topic_shift": false, "utterance": "I want a loan discharge please", "session_id": "doc2dial_3265"}
{"topic_shift": false, "utterance": "Okay, you can first learn more about false certification discharge to see whether you might qualify", "session_id": "doc2dial_3265"}
{"topic_shift": true, "utterance": "where can I apply for a discharge if I didn't get anything from the training?", "session_id": "doc2dial_3265"}
{"topic_shift": false, "utterance": "You would apply for a Loan Discharge Application: False Certification Ability to Benefit", "session_id": "doc2dial_3265"}
{"topic_shift": true, "utterance": "can I appeal if denied?", "session_id": "doc2dial_3265"}
{"topic_shift": false, "utterance": "You may ask the U.S. Department of Education to review the denial", "session_id": "doc2dial_3265"}
{"topic_shift": true, "utterance": "so can I ask for a discharge if the training didn't help me because I had issues ongoing of my own?", "session_id": "doc2dial_3265"}
{"topic_shift": false, "utterance": "You might qualify for a discharge on the Disqualifying status category.", "session_id": "doc2dial_3265"}
{"topic_shift": true, "utterance": "are all loans able to be discharged?", "session_id": "doc2dial_3265"}
{"topic_shift": false, "utterance": "Loans made under the William D. Ford Federal Direct Loan Program or Federal Family Education Loan Program are eligible for a discharge.", "session_id": "doc2dial_3265"}
{"topic_shift": true, "utterance": "and I apply where you said?", "session_id": "doc2dial_3265"}
{"topic_shift": false, "utterance": "Do you have a Direct Loan or FFEL Program loan and are you ready to apply for the false certification discharge?", "session_id": "doc2dial_3265"}
{"topic_shift": false, "utterance": "not ready yet, I need to do more research but thanks anyway", "session_id": "doc2dial_3265"}
{"topic_shift": false, "utterance": "I want to know if, when I die, my surviving ex-wife would get any benefits.", "session_id": "doc2dial_53"}
{"topic_shift": true, "utterance": "Just for confirmation, you'd left a surviving divorced spouse if you die now?", "session_id": "doc2dial_53"}
{"topic_shift": false, "utterance": "Well, no, but I'm just curious about it.", "session_id": "doc2dial_53"}
{"topic_shift": false, "utterance": "And what if I leave a disabled ex-wife getting benefits from my social security records?", "session_id": "doc2dial_53"}
{"topic_shift": false, "utterance": "in that case, she wouldn't need to meet the length-of-marriage rule to get the benefits.", "session_id": "doc2dial_53"}
{"topic_shift": true, "utterance": "and can she switch to her own retirement benefits if she's already getting benefits from my record?", "session_id": "doc2dial_53"}
{"topic_shift": false, "utterance": "she can do it when she turns 62 if she qualifies for retirement benefits and her benefits are higher than her surviving ex-wife benefits.", "session_id": "doc2dial_53"}
{"topic_shift": true, "utterance": "Where can I get more information?", "session_id": "doc2dial_53"}
{"topic_shift": false, "utterance": "You can always check our publications.", "session_id": "doc2dial_53"}
{"topic_shift": true, "utterance": "another thing, what if he remarries before turning 50?", "session_id": "doc2dial_53"}
{"topic_shift": false, "utterance": "If she has a disability and remarries before turning 50 then she won't be able to receive benefits anymore as long as she remains married.", "session_id": "doc2dial_53"}
{"topic_shift": false, "utterance": "How do I get disability benefits?", "session_id": "doc2dial_1472"}
{"topic_shift": true, "utterance": "You will need to file a disability compensation claim. Would you like to know how to file a disability compensation claim?", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "In addition to when I file a disability claim, what else should I bring?", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "you will also need to complete an additional form", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "very well and to get my annual payment I must do", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "You must qualify before August 1 of this year. You may be able to get more than one payment if you meet at least one of the requirements listed below.", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "For more information, what number should I call and what hours", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "Call us at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. at 9:00 p.m.", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "can i get more than one payment?", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "yes but do you have more than one prosthetic or orthopedic device?", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "Yes You may be able to get more than one payment", "session_id": "doc2dial_1472"}
{"topic_shift": true, "utterance": "What if Your clothing has been damaged by your prosthetic or orthotic device such as a wheelchair or by the medicine you are taking for a skin condition?", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "if that's the case you can get money each year to help you buy new clothes. This is a disability compensation benefit known as an annual clothing allowance. Find out if you can get this benefit", "session_id": "doc2dial_1472"}
{"topic_shift": false, "utterance": "I need help with a funeral", "session_id": "doc2dial_1314"}
{"topic_shift": true, "utterance": "Are you the the legally recognized spouse or a designated family member of a Veteran?", "session_id": "doc2dial_1314"}
{"topic_shift": false, "utterance": "I am a designated relative", "session_id": "doc2dial_1314"}
{"topic_shift": false, "utterance": "You may be able to get financial help for burial and funeral costs.  We can help you find out how to apply for a Veterans burial allowance.", "session_id": "doc2dial_1314"}
{"topic_shift": true, "utterance": "we are having trouble finding some of the needed discharge documents so can you help us with that ?", "session_id": "doc2dial_1314"}
{"topic_shift": false, "utterance": "Yes, we will help you.  It may take us several days to check eligibility if you don\u2019t have discharge documents.", "session_id": "doc2dial_1314"}
{"topic_shift": true, "utterance": "this is new to us and we haven't gotten a pre-need letter, so what do we do?", "session_id": "doc2dial_1314"}
{"topic_shift": false, "utterance": "You should get a funeral director to help you plan the burial. Then the person planning the funeral will need to take the appropriate steps to schedule the burial", "session_id": "doc2dial_1314"}
{"topic_shift": false, "utterance": "so there is more still to do that has to happen to do it right?", "session_id": "doc2dial_1314"}
{"topic_shift": false, "utterance": "Yes, a funeral director can help you with the needed information and documents", "session_id": "doc2dial_1314"}
{"topic_shift": true, "utterance": "Do we contact a national cemetery if we need to change something on a burial?", "session_id": "doc2dial_1314"}
{"topic_shift": false, "utterance": "Yes, you should contact a national cemetery directly to cancel or reschedule a burial, or to change any information you have already provided to the scheduling office", "session_id": "doc2dial_1314"}
{"topic_shift": false, "utterance": "Hey there. Please, i,ve been searching info about retirement and want to know about estimates.", "session_id": "doc2dial_3503"}
{"topic_shift": true, "utterance": "No problem. Would you like to know about the retirement estimator?", "session_id": "doc2dial_3503"}
{"topic_shift": false, "utterance": "No, i already heard how that works.", "session_id": "doc2dial_3503"}
{"topic_shift": true, "utterance": "All right. Would you like to know If you can use the retirement estimator, then?", "session_id": "doc2dial_3503"}
{"topic_shift": false, "utterance": "No, neither that, i saw a video the other day about it.", "session_id": "doc2dial_3503"}
{"topic_shift": true, "utterance": "Understood. Well, Do you need assistance with something on the online application?", "session_id": "doc2dial_3503"}
{"topic_shift": false, "utterance": "Yes, that's it. I'm having certain doubts there.", "session_id": "doc2dial_3503"}
{"topic_shift": false, "utterance": "Perfect. Are you having security issues?", "session_id": "doc2dial_3503"}
{"topic_shift": false, "utterance": "Yeah, i having some problems with that. You'll see, after some time in a page, a pop up appears asking me if i want to extend my time there, what could be that?", "session_id": "doc2dial_3503"}
{"topic_shift": true, "utterance": "You know what?. I think i could use that information about the use of the estimator. Could you talk to me about that?", "session_id": "doc2dial_3503"}
{"topic_shift": false, "utterance": "Sure. If you have enough social security credits at the moment to qualify for benefits and besides, currently you're not receiving any benefits or waiting for a decision about it, plus having 62 or older, then you can use the estimator.", "session_id": "doc2dial_3503"}
{"topic_shift": false, "utterance": "Hello I need information about com Register a van as 'passenger' class vehicles", "session_id": "doc2dial_2609"}
{"topic_shift": true, "utterance": "you want to know if you can register your truck as a 'passenger' class vehicle?", "session_id": "doc2dial_2609"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2609"}
{"topic_shift": true, "utterance": "you want to know how can you find the unloaded weight of your truck?", "session_id": "doc2dial_2609"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2609"}
{"topic_shift": false, "utterance": "The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.", "session_id": "doc2dial_2609"}
{"topic_shift": true, "utterance": "What should I do if I use the van without the required modifications?", "session_id": "doc2dial_2609"}
{"topic_shift": false, "utterance": "you must register it in the business registration class.", "session_id": "doc2dial_2609"}
{"topic_shift": true, "utterance": "What is the main topic of this information?", "session_id": "doc2dial_2609"}
{"topic_shift": false, "utterance": "of course the main topic is Registration", "session_id": "doc2dial_2609"}
{"topic_shift": true, "utterance": "What requirements must I meet if I want to register it as a passenger class?", "session_id": "doc2dial_2609"}
{"topic_shift": false, "utterance": "You must meet the following conditions:    the van does not have any commercials and is used exclusively for non-commercial purposes s    A camper cover that has one or more side windows completely encloses the truck bed, s    the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle", "session_id": "doc2dial_2609"}
{"topic_shift": true, "utterance": "My pick-up is rented or leased. What do I need to do?", "session_id": "doc2dial_2609"}
{"topic_shift": false, "utterance": "You must submit a certification form provided by the leasing company or the truck owner stating that the truck will not be used for commercial purposes.", "session_id": "doc2dial_2609"}
{"topic_shift": false, "utterance": "what kinds of proof will I need when I apply for disability?", "session_id": "doc2dial_3517"}
{"topic_shift": true, "utterance": "Did you want to know what documents we may ask you to provide?", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "Do you have a birth certificate or other proof of birth?", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "I have a birth certificate", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "Do you have proof of U.S. citizenship or lawful alien status?", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "yes, I'm American", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "Do you have your U.S. military discharge paper if you had military service before 1968?", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "no, don't have those", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "I'm sorry but you don't have the documents needed to show that you are eligible for Disability Benefits.", "session_id": "doc2dial_3517"}
{"topic_shift": true, "utterance": "when I get my things together can I do this in spanish?", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "The online application will give you the option to schedule an appointment to apply for benefits in your preferred language, but the online application is currently only available in English.", "session_id": "doc2dial_3517"}
{"topic_shift": false, "utterance": "Hello, i was told i would need some documents to prove my child's citizenship. Is that right?", "session_id": "doc2dial_269"}
{"topic_shift": true, "utterance": "That's right. If you haven't established the child's U.S citizenship, then you'll need to prove it to us.", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "Do you mean, i had to establish that time ago?", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "That's correct. If you didn't, then you need to provide a proof of the child's U.S citizenship. In that regard, we only accept certain documents in order to verify that, such as a U.S birth certificate or a U.S passport.", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "So, that documentation is something i must show to you if i hadn't done before.", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "That's correct. The procedure only apply if you didn't before.", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "By any case, you don't have the documentation?", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "Yeah, i don't have it right now.", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "Not a problem. we can accept other documents, such as a state issued non driver identification card or a Adoption decree, if that's the case.", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "To get the thing pretty clear. I only need the documentation if my child's citizenship has not been established yet, isn't?", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "Totally correct. Just necessary in that case.", "session_id": "doc2dial_269"}
{"topic_shift": true, "utterance": "And what about in case the card is stolen or lost?", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "If that happens, you can replace that card. be aware you only can do this three times in one year and ten times in your lifetime. But name changes and other exceptions do not count to these limits.", "session_id": "doc2dial_269"}
{"topic_shift": false, "utterance": "Hello, I would like to know how long does it take VA to make a decision since I submitted the application?", "session_id": "doc2dial_1300"}
{"topic_shift": true, "utterance": "How long have I submitted the application?", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "two weeks ago", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "If it has been more than a week since you submitted your request to us and you have not received a response, please do not resubmit the request. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday who will be happy to accommodate your request?", "session_id": "doc2dial_1300"}
{"topic_shift": true, "utterance": "yes correct two weeks ago. and where should i go?", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "Go to the nearest VA medical center or clinic. Bring a signed VA Form 10 - 10EZ Application for Health Benefits with you. Find a VA medical center or clinic near you", "session_id": "doc2dial_1300"}
{"topic_shift": true, "utterance": "What should I do to update my personal information?", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "unHGqS7r", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "and what kind of attention do they offer?", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "If you need community care in a nursing home, home care, adult day care, geriatric evaluation, or respite care, you may need to complete a Request for VA Extended Care Services Form 10 - 10EC....", "session_id": "doc2dial_1300"}
{"topic_shift": true, "utterance": "and where should i fill out my application in person?", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "To fill out your application in person, survey the nearest Veterans Medical Center in this league: Find the Veterans Center or Clinic closest to you OR you can help through your state's Department of Veterans. s Find your state's Veterans Department...", "session_id": "doc2dial_1300"}
{"topic_shift": true, "utterance": "and what request should i bring?", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "VA Health Benefits Application Form 10 - 10EZ", "session_id": "doc2dial_1300"}
{"topic_shift": false, "utterance": "What documents do I need to change my Social Security Card?", "session_id": "doc2dial_47"}
{"topic_shift": true, "utterance": "I can help you with that. I assume this is in relation to a name change.", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "Have you changed your name because of marriage, divorce or court order?", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "No, none of that applies.", "session_id": "doc2dial_47"}
{"topic_shift": true, "utterance": "What documents will I need to change my name?", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "We only accept certain documents.", "session_id": "doc2dial_47"}
{"topic_shift": true, "utterance": "What type of document do I need if I am an international intern?", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "You will need to provide a letter from your sponsor. The letter should be on sponsor letterhead with an original signature that authorizes your employment.", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "What if I don't have permission to work?", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "Not sure if you are aware, but lawfully admitted non citizens can get many benefits and services without a Social Security number. For example, you can conduct business with a bank, register for school, and more.", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "Ok, that is helpful. Does this apply even if DHS did not authorize me to work?", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "If that is the case, we can change the name on our records but will not issue you a new card.", "session_id": "doc2dial_47"}
{"topic_shift": false, "utterance": "What is VA Disability Compensation for PTSD?", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster. Most people have some stress reactions after trauma. But if the reactions don't go away over time or disrupt your life,", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "ok but if the reactions don't go away over time or interrupt your life what happens", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "you may have PTSD post-traumatic stress disorder", "session_id": "doc2dial_1466"}
{"topic_shift": true, "utterance": "When I file a disability claim what else should I bring", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "tambi\u00e9n deber\u00e1 completar uno de estos formularios adicionales: s  [52] Una declaraci\u00f3n en apoyo de la reclamaci\u00f3n por conexi\u00f3n de servicio para el trastorno de estr\u00e9s postraum\u00e1tico VA Form 21 - 0781. s[53] Descargar el Formulario VA 21 - 0781 PDF", "session_id": "doc2dial_1466"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event, the stressor, or your experience with the stressor is related to the symptoms of PTSD, and you meet all of the requirements listed below.", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "you must answer all questions correctly", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "Did the stressor occur during your service?", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "you do not meet all the requirements.", "session_id": "doc2dial_1466"}
{"topic_shift": false, "utterance": "I am looking to make a Student Loan Payment, is this an easy process and what is involved?", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "This is indeed an easy process, you make a payment to your Student Loan at any time, you need to contact your federal loan servicer to get this process started", "session_id": "doc2dial_3271"}
{"topic_shift": true, "utterance": "Do you know where to send payments to regarding your student loan?", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "I think I do, but is there anything else I should know?", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "Your Student Loan is handled by your student loan servicer. They will help you if you wish to make a payment to the loan", "session_id": "doc2dial_3271"}
{"topic_shift": true, "utterance": "Is there any advantage to having a Direct Loan in relation to making payments?", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "If you have a Direct Loan, you can avail of a 0.25% interest rate deduction if you make payments by way of an automated direct debit", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "Is that a bonus that is unique to Direct Loans?", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "Yes, as mentioned, this bonus is there for those who make payments to their Direct Loan by way of automated direct debits", "session_id": "doc2dial_3271"}
{"topic_shift": true, "utterance": "Is the process for making payments different if I have a Great Lakes or Nelnet loan?", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "The process is basically the same as any loan, payments are now being accepted for Great Lakes and Nelnet loans. You can find more information on this on your account dashboard", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "Is there any other way for me to make a payment to my Great Lakes or Nelnet loan?", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "It could happen that we are unable to accept a payment from you, due to your account status. You can make payments on your servicer's website, to do this you will need to log in to your Great Lakes or Nelnet account", "session_id": "doc2dial_3271"}
{"topic_shift": false, "utterance": "can you give me details of Proof of Supplemental Security Income", "session_id": "doc2dial_3926"}
{"topic_shift": true, "utterance": "receive SSI?", "session_id": "doc2dial_3926"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3926"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_3926"}
{"topic_shift": false, "utterance": "ID Card", "session_id": "doc2dial_3926"}
{"topic_shift": true, "utterance": "If I want to exchange in an office and keep my document type Standard", "session_id": "doc2dial_3926"}
{"topic_shift": false, "utterance": "follow these steps :   Step 1: Complete an Application for Permit , Driver License or Non - Driver ID Card PDFMV-44", "session_id": "doc2dial_3926"}
{"topic_shift": true, "utterance": "If I plan to travel?", "session_id": "doc2dial_3926"}
{"topic_shift": false, "utterance": "we recommend you come to DMV now and avoid a second office visit . Learn more about Enhanced , REAL ID and Standard documents", "session_id": "doc2dial_3926"}
{"topic_shift": true, "utterance": "What is the other step that I must take to exchange in an office", "session_id": "doc2dial_3926"}
{"topic_shift": false, "utterance": "Step 2 :  Come to an office . Bringyour current licenseyour applicationpayment", "session_id": "doc2dial_3926"}
{"topic_shift": false, "utterance": "Hello there. Can you please tell me something about federal student loans? How exactly do they work?", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "Of course. You should always remember, that you must repay your loan, so be sure you understand your options and responsibilities.", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "Are you applying for financial aid?", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "Yes, I am applying.", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "In that case you may be offered loans as part of your school's financial aid offer. A loan is money you borrow and must pay back with interest.", "session_id": "doc2dial_4091"}
{"topic_shift": true, "utterance": "Yes, I know. I'm an undergraduate student, how much can I borrow?", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "The maximum amount you can borrow each year in Direct Subsidized Loans and Direct Unsubsidized Loans ranges from $ 5,500 to $ 12,500 per year, depending on what year you are in school and your dependency status.", "session_id": "doc2dial_4091"}
{"topic_shift": true, "utterance": "What if I decide to take out a loan?", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "Please make sure you understand who is making the loan and the terms and conditions of the loan. Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.", "session_id": "doc2dial_4091"}
{"topic_shift": true, "utterance": "Which types of direct loans are available?", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "Direct Unsubsidized Loans, to name an example, are loans made to eligible undergraduate, graduate, and professional students, but eligibility is not based on financial need.", "session_id": "doc2dial_4091"}
{"topic_shift": true, "utterance": "And how do I receive a federal student loan?", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "Do you want to apply for a federal student loan?", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "In that case you must first complete and submit a Free Application for Federal Student Aid FAFSA form. Based on the results of your FAFSA form, your college or career school will send you a financial aid offer, which may include federal student loans. Your school will tell you how to accept all or a part of the loan.", "session_id": "doc2dial_4091"}
{"topic_shift": false, "utterance": "I need help to renew my non-driver ID card", "session_id": "doc2dial_1857"}
{"topic_shift": false, "utterance": "Ok. You can renew your non-driver ID card only 1 year before and up to 2 years after your card expires.", "session_id": "doc2dial_1857"}
{"topic_shift": true, "utterance": "My ID card is an Enhanced non-driver ID, is the cost the same?", "session_id": "doc2dial_1857"}
{"topic_shift": false, "utterance": "the additional 30$ still applies to the renewal.", "session_id": "doc2dial_1857"}
{"topic_shift": true, "utterance": "In case I'm overseas what can I do to renew my non-driver ID card?", "session_id": "doc2dial_1857"}
{"topic_shift": false, "utterance": "When overseas you can renew your non-driver ID card via mail.", "session_id": "doc2dial_1857"}
{"topic_shift": true, "utterance": "If my Temporary Visitor status is extended can I renew my non-driver ID card?", "session_id": "doc2dial_1857"}
{"topic_shift": false, "utterance": "for that case, you have to go to a DMV office with your updated paperwork from the DHS and we'll update our records to show your new status so you can renew your non-driver ID card.", "session_id": "doc2dial_1857"}
{"topic_shift": true, "utterance": "My father is 64 years old, can he get a reduced fee benefit when renewing his non-driver ID card?", "session_id": "doc2dial_1857"}
{"topic_shift": false, "utterance": "Yes, he is eligible to get a reduced fee or even \"No Fee\" ID card.", "session_id": "doc2dial_1857"}
{"topic_shift": true, "utterance": "What would apply to him? he also receives SSI.", "session_id": "doc2dial_1857"}
{"topic_shift": false, "utterance": "Well, for his case, he receives SSI and is over 62 years old, he can get the \"No Fee\" renewal. The fee for those under 62 is $6.50.", "session_id": "doc2dial_1857"}
{"topic_shift": false, "utterance": "I want to know about the Teach grant", "session_id": "doc2dial_3098"}
{"topic_shift": true, "utterance": "Do you want to Complete TEACH Grant Initial and Subsequent Counseling?", "session_id": "doc2dial_3098"}
{"topic_shift": false, "utterance": "no, I need to learn more first", "session_id": "doc2dial_3098"}
{"topic_shift": true, "utterance": "Did you want to know if you have to complete this?", "session_id": "doc2dial_3098"}
{"topic_shift": false, "utterance": "no sir", "session_id": "doc2dial_3098"}
{"topic_shift": true, "utterance": "Would you like to know how long it will take to complete?", "session_id": "doc2dial_3098"}
{"topic_shift": false, "utterance": "no I want to know more about it", "session_id": "doc2dial_3098"}
{"topic_shift": true, "utterance": "Do you need to know what you will need to have with you to participate?", "session_id": "doc2dial_3098"}
{"topic_shift": false, "utterance": "no, I think it's another thing", "session_id": "doc2dial_3098"}
{"topic_shift": false, "utterance": "ok I got it, it is the teach grant agreement. what identification will I need?", "session_id": "doc2dial_3098"}
{"topic_shift": false, "utterance": "You will need a verified FSA ID", "session_id": "doc2dial_3098"}
{"topic_shift": false, "utterance": "Hi! I am not a New York State resident. How can I get a temporary snowmobile record right away?", "session_id": "doc2dial_2386"}
{"topic_shift": true, "utterance": "Is your snowmobile registered in its home state?", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "If your snowmobile is registered in your home state, you can use NY State's online registration for out-of-state snowmobiles to get a 15-day temporary registration to NY State and operate your snowmobile here immediately. If you have previously registered your snowmobile in New York, you can renew your registration. We will mail your regular registration to you.", "session_id": "doc2dial_2386"}
{"topic_shift": true, "utterance": "What do I need for the snowmobile registration application?", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "proof of ownership and deed of sale - non-residents can use proof of ownership photocopies and aren't required to pay NY state sales tax if the snowmobile is registered in another state", "session_id": "doc2dial_2386"}
{"topic_shift": true, "utterance": "What if I am not a New York resident?", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "If you are not a New York resident, you can get a temporary snowmobile registration right away.", "session_id": "doc2dial_2386"}
{"topic_shift": true, "utterance": "What if I don't have one of these documents?", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "If you do not have one of these documents, you must provide other types of proof", "session_id": "doc2dial_2386"}
{"topic_shift": true, "utterance": "What if I don't have proof from NYSSA?", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "If you don't have proof from NYSSA, the fee is $ 100.", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "where should i mainly use the snowmobile?", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "mainly your snowmobile New York County", "session_id": "doc2dial_2386"}
{"topic_shift": false, "utterance": "I'm not from New York and I need help getting a temporary snowmobile registration.", "session_id": "doc2dial_2392"}
{"topic_shift": true, "utterance": "Has your snowmobile been registered in your home state?", "session_id": "doc2dial_2392"}
{"topic_shift": false, "utterance": "Yes, it is.", "session_id": "doc2dial_2392"}
{"topic_shift": false, "utterance": "Great. You can get a temporary 15 day New York State registration to operate your snowmobile here immediately, by using the New York State Registration Out of State Snowmobiles online service.", "session_id": "doc2dial_2392"}
{"topic_shift": false, "utterance": "What are the requirements to use this service?", "session_id": "doc2dial_2392"}
{"topic_shift": false, "utterance": "You need to be a resident of a U.S. state except for New York Canadians.", "session_id": "doc2dial_2392"}
{"topic_shift": true, "utterance": "How much would it cost to register my snowmobile in New York?", "session_id": "doc2dial_2392"}
{"topic_shift": false, "utterance": "To register your snowmobile in New York, there will be a $100 registration fee and sales tax.", "session_id": "doc2dial_2392"}
{"topic_shift": true, "utterance": "It's asking for a NYSSA Snowmobile Club voucher ID number, but I don't know what that is. What do I do?", "session_id": "doc2dial_2392"}
{"topic_shift": false, "utterance": "No worries. If you don't have a voucher ID number, you can just skip that section.", "session_id": "doc2dial_2392"}
{"topic_shift": true, "utterance": "Do I need to pay the NY State sales tax since my snowmobile is registered in another state?", "session_id": "doc2dial_2392"}
{"topic_shift": false, "utterance": "No, you won't be required to pay the sales tax.", "session_id": "doc2dial_2392"}
{"topic_shift": false, "utterance": "I would like to know the cost of the registration fee of a commercial vehicle", "session_id": "doc2dial_1843"}
{"topic_shift": true, "utterance": "debe pagar un impuesto sobre el uso del veh\u00edculo", "session_id": "doc2dial_1843"}
{"topic_shift": false, "utterance": "If you have questions about these taxes, I will help you solve it.", "session_id": "doc2dial_1843"}
{"topic_shift": false, "utterance": "I might have some questions about it.", "session_id": "doc2dial_1843"}
{"topic_shift": true, "utterance": "What would be the final cost on a rental vehicle?", "session_id": "doc2dial_1843"}
{"topic_shift": false, "utterance": "$ 400 for 1 year", "session_id": "doc2dial_1843"}
{"topic_shift": true, "utterance": "Does my location influence the cost?", "session_id": "doc2dial_1843"}
{"topic_shift": false, "utterance": "Yes, the amount of the sales tax depends on the purchase price and its location.", "session_id": "doc2dial_1843"}
{"topic_shift": true, "utterance": "What happens if I am in New York city.", "session_id": "doc2dial_1843"}
{"topic_shift": false, "utterance": "obtain form UT-11 from a local DMV office [1] or a Call Center", "session_id": "doc2dial_1843"}
{"topic_shift": true, "utterance": "Is New York an exempt city?", "session_id": "doc2dial_1843"}
{"topic_shift": false, "utterance": "Yes, New York Bronx, Kings (Brooklyn), Nueva York (Manhattan), Queens, Richmond (Staten Island).", "session_id": "doc2dial_1843"}
{"topic_shift": false, "utterance": "Good morning. I want to change a expired learner permit for a non-driver ID, but i was told i was needing a proof of supplemental security income, whant can i do about that?", "session_id": "doc2dial_3932"}
{"topic_shift": true, "utterance": "I understand that you want to prove that you receive that income?", "session_id": "doc2dial_3932"}
{"topic_shift": false, "utterance": "No, you know what?. Not need it right now.", "session_id": "doc2dial_3932"}
{"topic_shift": true, "utterance": "If i want to check on this later, where can i find the information?", "session_id": "doc2dial_3932"}
{"topic_shift": false, "utterance": "You can search for it online, under the ID Card topic.", "session_id": "doc2dial_3932"}
{"topic_shift": true, "utterance": "Umm, sorry to ask this again, but lets say i want to exchange my card anyways but in a office, but keeping my original document, what happens there?", "session_id": "doc2dial_3932"}
{"topic_shift": false, "utterance": "For that, you must go through certain steps.", "session_id": "doc2dial_3932"}
{"topic_shift": true, "utterance": "Ahh, are those too many?..Can i apply by mail instead?", "session_id": "doc2dial_3932"}
{"topic_shift": false, "utterance": "Sure, You can do that. Just need a completed Application for Permit, Driver license or Non-Driver Card Form MV-44, being that document current or having expired less than 2 years.", "session_id": "doc2dial_3932"}
{"topic_shift": false, "utterance": "Sorry, but you said less than two years?", "session_id": "doc2dial_3932"}
{"topic_shift": false, "utterance": "That's correct. It has to be expired in a period less than two years.", "session_id": "doc2dial_3932"}
{"topic_shift": false, "utterance": "Are there pros and cons when consolidating my federal education loans?", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "Yes, there are pros and cons when you want to get a Direct Consolidation Loan.", "session_id": "doc2dial_4085"}
{"topic_shift": true, "utterance": "Do there happen to be different repayment plans available?", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "Yes, there are several repayment plans including income-driven repayment plans and you will be able to select a plan when you apply for Direct Consolidation Loan.", "session_id": "doc2dial_4085"}
{"topic_shift": true, "utterance": "When should I not include my Federal Perkins Loans with my consolidation?", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "You should not include your Perkins Loans when you consolidate if you are employed in an occupation that would qualify you for Perkins Loan cancellation.", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "What if I want to consolidate loans other than Direct Loans?", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "Other income-driven repayment plans and Public Service Loan Forgiveness may become available to you if you choose an IDR.", "session_id": "doc2dial_4085"}
{"topic_shift": true, "utterance": "Who should I get into contact with if I have questions?", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "It depends where you are in the consolidation process who you talk to .", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "Do you have questions about consolidating your loans before you apply for a Direct Consolidation Loan?", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "Yes, I have questions about consolidating my loans before I apply.", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "The number to contact the Student Loan Support Center is 1-800-557-7394.", "session_id": "doc2dial_4085"}
{"topic_shift": false, "utterance": "Does va help to avoid mortgage foreclosure", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "are you behind on mortgae payments?", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "not yet but i most likely will", "session_id": "doc2dial_902"}
{"topic_shift": true, "utterance": "can I get Va counseling", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "If you re a Veteran or the surviving spouse of a Veteran  we ll provide financial counseling even if your loan isn t a VA direct or VA - backed loan", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "yes okay", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "ok great", "session_id": "doc2dial_902"}
{"topic_shift": true, "utterance": "how do I avoid mortgage closure", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "[3] your mortgage servicer the company that handles collecting the money for your lender can take your house to", "session_id": "doc2dial_902"}
{"topic_shift": true, "utterance": "get a Deed in lieu of foreclosure", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "There are 6 general ways you can try to avoid a foreclosure : Repayment plan", "session_id": "doc2dial_902"}
{"topic_shift": true, "utterance": "What should I do if I m having trouble paying my mortgage?", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "contact your loan servicer right away", "session_id": "doc2dial_902"}
{"topic_shift": false, "utterance": "Why did the military records need to be reconstructed?", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "In 1973 a fire at the National Personnel Records Center or NPRC in St. Louis, Missouri, destroyed the records held for our Veterans who were discharged from the Army and Air Force.", "session_id": "doc2dial_916"}
{"topic_shift": true, "utterance": "Were your records destroyed in the 1973 NPRC fire?", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "No, I am not sure if they were.", "session_id": "doc2dial_916"}
{"topic_shift": true, "utterance": "What can I do if I need records to filing a VA disability compensation claim?", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "You will need to follow some steps to get your records.", "session_id": "doc2dial_916"}
{"topic_shift": true, "utterance": "How does the VA go about reconstructing my records?", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "We can submit a specific request to the NPRC for any more service records they may have or can find for you.", "session_id": "doc2dial_916"}
{"topic_shift": true, "utterance": "How can I find out if my records were destroyed in the 1973 NPRC fire in St. Louis?", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "You can learn more about the 1973 NPRC fire and find out.", "session_id": "doc2dial_916"}
{"topic_shift": true, "utterance": "How can I submit my disability compensation claim and any supporting documents?", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "There are many options to file your claim such as online, by mail, in person, or with the help of a trained professional.", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "Do you need to file a claim involving the reconstruction of records?", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "No, my files were not lost in the NPRC fire in St. Louis.", "session_id": "doc2dial_916"}
{"topic_shift": false, "utterance": "Hello, a question. Can US students apply for federal aid?", "session_id": "doc2dial_4052"}
{"topic_shift": false, "utterance": "It is important to search for information related to the topic.", "session_id": "doc2dial_4052"}
{"topic_shift": true, "utterance": "In my case I am not from the USA, can I participate in obtaining federal aid?", "session_id": "doc2dial_4052"}
{"topic_shift": false, "utterance": "For certain procedures carried out on a specific date they are applicable.", "session_id": "doc2dial_4052"}
{"topic_shift": true, "utterance": "Where do I have to send the FAFSA form?", "session_id": "doc2dial_4052"}
{"topic_shift": false, "utterance": "It is essential that you go to the financial aid office to request information related to the subject.", "session_id": "doc2dial_4052"}
{"topic_shift": true, "utterance": "If I am not an eligible citizen, what can I do?", "session_id": "doc2dial_4052"}
{"topic_shift": false, "utterance": "Also so far I only have a Notice of approval to apply for residency.", "session_id": "doc2dial_4052"}
{"topic_shift": false, "utterance": "I only have a Notice of Approval to apply for residency, can I qualify for the aid?", "session_id": "doc2dial_4052"}
{"topic_shift": false, "utterance": "Can't you currently receive federal aid if you are not a US citizen?", "session_id": "doc2dial_4052"}
{"topic_shift": true, "utterance": "Can I go to the embassy to request information regarding the subject?", "session_id": "doc2dial_4052"}
{"topic_shift": false, "utterance": "Sure, you can search for information in all those institutions.", "session_id": "doc2dial_4052"}
{"topic_shift": false, "utterance": "Am I required to have the adventure icons added to my DMV photo document?", "session_id": "doc2dial_2423"}
{"topic_shift": true, "utterance": "It is optional, not a requirement to have the icons displayed on your NY State DMV photo document.", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "Would you like to have the icons on your DMV photo document?", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "I was asking whether the icons were optional to have or if they were required.", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "You must have the Lifetime Empire Passport displayed on you NY State DMV photo document as it is the only proof that you have this credential.  The other icons are indeed optional.", "session_id": "doc2dial_2423"}
{"topic_shift": true, "utterance": "What if I do not receive my new photo document with the icons if I do choose to have them added after I complete my boating safety certificate?", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "If it has been more than two weeks since you requested your photo document with DEC or Parks, you can contact Parks through their website - www.parks.ny.gov.", "session_id": "doc2dial_2423"}
{"topic_shift": true, "utterance": "How long should it actually take to get my new photo document with the icons added onto it?", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "If you paid the fee to request the icons be added to your photo document you can get them immediately.", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "What is the fee to have the icons added to a non-driver identification card?", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "Did you opt to have the icons printed at your next document renewal?", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "I did not.", "session_id": "doc2dial_2423"}
{"topic_shift": false, "utterance": "Hello there. I'm searching information related to how to update some information.", "session_id": "doc2dial_2345"}
{"topic_shift": false, "utterance": "Sure, no problem. You just need to renew your registration before it expires.", "session_id": "doc2dial_2345"}
{"topic_shift": true, "utterance": "Great. I have to go to a office or I can do this through mail?", "session_id": "doc2dial_2345"}
{"topic_shift": false, "utterance": "You can do this process by mail. Just need to complete the application for duplicate of renewal registration MV-82d.", "session_id": "doc2dial_2345"}
{"topic_shift": true, "utterance": "If I have changed my address, there won't be problem when you send the documents to my new address, right?", "session_id": "doc2dial_2345"}
{"topic_shift": false, "utterance": "There is no guarantee that the usps will forward all the dmv documents to your new address.", "session_id": "doc2dial_2345"}
{"topic_shift": true, "utterance": "O.k. I get it. But the whole process can be done by mail, right?", "session_id": "doc2dial_2345"}
{"topic_shift": false, "utterance": "Yes, you be able to do it, without problem.", "session_id": "doc2dial_2345"}
{"topic_shift": true, "utterance": "Great, thanks. But I would like to know what happens if my registration expires, and I haven't complete the renewal?", "session_id": "doc2dial_2345"}
{"topic_shift": true, "utterance": "Your registration still have time or is already expired?", "session_id": "doc2dial_2345"}
{"topic_shift": false, "utterance": "Is not yet expired, but I have that doubt.", "session_id": "doc2dial_2345"}
{"topic_shift": true, "utterance": "Is your address the same or have you changed it?", "session_id": "doc2dial_2345"}
{"topic_shift": false, "utterance": "I have already changed my address. I'm living somewhere else.", "session_id": "doc2dial_2345"}
{"topic_shift": false, "utterance": "O.k., To avoid troubles, your address on the dmv files must be the current, so we recommend you to update your address online first and then do the renew.", "session_id": "doc2dial_2345"}
{"topic_shift": false, "utterance": "You could answer a few questions I have about my tax return. That'd be very kind.", "session_id": "doc2dial_725"}
{"topic_shift": true, "utterance": "Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_725"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_725"}
{"topic_shift": false, "utterance": "Do we use the 2017 tax data for you?", "session_id": "doc2dial_725"}
{"topic_shift": false, "utterance": "No, you have more recent tax data about me.", "session_id": "doc2dial_725"}
{"topic_shift": true, "utterance": "What if you determine that I'm a higher-income beneficiary?", "session_id": "doc2dial_725"}
{"topic_shift": false, "utterance": "Then you'll pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS.", "session_id": "doc2dial_725"}
{"topic_shift": true, "utterance": "What if I disagree with the MAGI amount from the IRS?", "session_id": "doc2dial_725"}
{"topic_shift": false, "utterance": "Then you must correct the information with the IRS.", "session_id": "doc2dial_725"}
{"topic_shift": true, "utterance": "Makes sense. Well, how high are the monthly part B premiums going to be?", "session_id": "doc2dial_725"}
{"topic_shift": false, "utterance": "You'll pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.", "session_id": "doc2dial_725"}
{"topic_shift": false, "utterance": "I want to appeal a TVB ticket conviction.", "session_id": "doc2dial_1894"}
{"topic_shift": true, "utterance": "You can appeal online or via mail.", "session_id": "doc2dial_1894"}
{"topic_shift": false, "utterance": "I want to appeal a different way.", "session_id": "doc2dial_1894"}
{"topic_shift": true, "utterance": "Has the ticket conviction been issued in the last 30 days?", "session_id": "doc2dial_1894"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1894"}
{"topic_shift": true, "utterance": "You can appeal via mail.", "session_id": "doc2dial_1894"}
{"topic_shift": false, "utterance": "I cannot send appeal via mail.", "session_id": "doc2dial_1894"}
{"topic_shift": true, "utterance": "You can not appeal the TVB conviction via phone.", "session_id": "doc2dial_1894"}
{"topic_shift": false, "utterance": "Ok i understand that you cant appeal via the phone.", "session_id": "doc2dial_1894"}
{"topic_shift": false, "utterance": "I hope this makes things clearer to you.", "session_id": "doc2dial_1894"}
{"topic_shift": true, "utterance": "Can i use the Appeal Form AA-33A", "session_id": "doc2dial_1894"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1894"}
{"topic_shift": true, "utterance": "When should the additional argument be submitted", "session_id": "doc2dial_1894"}
{"topic_shift": false, "utterance": "It has to be submitted within 30 days.", "session_id": "doc2dial_1894"}
{"topic_shift": false, "utterance": "Yeah, hi, i went  through pre-licensing course and got my certificate, but i wanted to know how much time is it valid before expiring?", "session_id": "doc2dial_1880"}
{"topic_shift": true, "utterance": "Sure, no problem. Your certificate will be valid for one year period, starting on the date it was issued to you. In case you have a certificate of completion, that will be valid for a two years period.", "session_id": "doc2dial_1880"}
{"topic_shift": true, "utterance": "Great, thanks. Another question, please. What do i need to know for doing the road test? Need to practice something specific?", "session_id": "doc2dial_1880"}
{"topic_shift": false, "utterance": "Certainly. It's a road test, so you'll need to practice some basics moves, so they know you are ready, for example you must focus on steering and acceleration, basic stuff.", "session_id": "doc2dial_1880"}
{"topic_shift": true, "utterance": "Oh, i see, thanks. Sorry, but again about the certificate, did you mention a different one from pre-licensing, and that being valid for a greater period?", "session_id": "doc2dial_1880"}
{"topic_shift": false, "utterance": "That would be Student Completion Certificate, and that will be valid for a two years period, unlike your Pre-licensing that only is valid for one year.", "session_id": "doc2dial_1880"}
{"topic_shift": true, "utterance": "Ok then i heard well. Going back for the road test stuff, you told me about things i need to focus, but i was wondering how much i need to go with supervised driving before going for the real thing?", "session_id": "doc2dial_1880"}
{"topic_shift": false, "utterance": "I'm under 18, by the way.", "session_id": "doc2dial_1880"}
{"topic_shift": false, "utterance": "Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving.", "session_id": "doc2dial_1880"}
{"topic_shift": true, "utterance": "Wow, that much, huh?. Well, thanks. Oh, please, could you tell if i would need to have a pre-licensing certificate in case i need to change my license class sometime?", "session_id": "doc2dial_1880"}
{"topic_shift": false, "utterance": "That would be a no. If you are in possesion of an valid NY State driver license, you don't need to own a pre-licensing course certificate in order to change form one class to another. Just go with your valid NY State license and apply to amend it to another class.", "session_id": "doc2dial_1880"}
{"topic_shift": false, "utterance": "You can help me by giving me more info on the VA's independent living services", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "Do you have a service-connected disability that limits your ability to perform activities of daily living like bathing , dressing , accessing the community , and interacting with others and you can t return to work right away?", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "I do", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "You may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You may also receive these services as you work to find a job if that is a goal you and your Vocational Rehabilitation Counselor have created .", "session_id": "doc2dial_1658"}
{"topic_shift": true, "utterance": "and how does VR&E benefits give me this service?", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "You may be eligible for independent living services if you are a service member or Veteran with a service-connected disability who is eligible for VR&E benefits , and you meet the requirements", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "what are the requirements?", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "Do you have a serious employment handicap?", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "yes I do that is why I told you my activities are limited when you asked before", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "Do your disabilities prevent you from looking for or returning to work?", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "Yes, I don't think I can work a full day", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "Are you in need of services to live as independently as possible?", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "yes that is why I am asking for help", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "You are eligible for independent living services.", "session_id": "doc2dial_1658"}
{"topic_shift": false, "utterance": "Can you help me with the process of renewing a registration, please?", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "Of course. You need to renew your registration before it expires. Your new registration documents will arrive in the mail in about 10 days. Renewing early will not change the new expiration date for your new registration.", "session_id": "doc2dial_2351"}
{"topic_shift": true, "utterance": "Makes sense. Do you have any additional information for me?", "session_id": "doc2dial_2351"}
{"topic_shift": true, "utterance": "Is your registration about to expire or already expired?", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "No, it is still valid.", "session_id": "doc2dial_2351"}
{"topic_shift": true, "utterance": "Has your address changed?", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "No, it's still the same.", "session_id": "doc2dial_2351"}
{"topic_shift": true, "utterance": "Has your name changed?", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "Yes, my family name did. I recently married a very wonderful man.", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "In that case you can still renew online but the new document will display your previous name. You can not change your name during the online transaction. See how to change your name or other information on a registration or title on our website.", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "What if I qualify for a registration without fees?", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "Then you will need to renew at an office. You will need to bring documentation to prove you are eligible for exempt status.", "session_id": "doc2dial_2351"}
{"topic_shift": true, "utterance": "What if I don't have the MV-3 or OP-3 listed on the website and I can't bring it to the DMV office?", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "Then you need to complete the Application for Duplicate/Renewal Registration (MV-82D).", "session_id": "doc2dial_2351"}
{"topic_shift": false, "utterance": "Good day. I would like to know how to contest a decision made by you, perhaps  you can enlighten me.", "session_id": "doc2dial_731"}
{"topic_shift": true, "utterance": "Do you disagree with the decision we made about your income-related monthly adjustment amounts?", "session_id": "doc2dial_731"}
{"topic_shift": false, "utterance": "No, but I want to know my rights.", "session_id": "doc2dial_731"}
{"topic_shift": true, "utterance": "How can I find more information about what Medicare covers?", "session_id": "doc2dial_731"}
{"topic_shift": false, "utterance": "You can visit the Medicare website, or call 1 - 800-MEDICARE 1 - 800 - 633 - 4227 ; TTY 1 - 877 - 486 - 2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.", "session_id": "doc2dial_731"}
{"topic_shift": true, "utterance": "What if you have determined that I must pay a higher amount for Medicare prescription drug coverage?", "session_id": "doc2dial_731"}
{"topic_shift": false, "utterance": "Well, if you don't have this coverage, you must call the Centers for Medicare & Medicaid Services CMS at 1 - 800-MEDICARE 1 - 800 - 633 - 4227 ; TTY 1 - 877 - 486 - 2048 to make a correction. Social Security receives the information about your prescription drug coverage from CMS.", "session_id": "doc2dial_731"}
{"topic_shift": false, "utterance": "I see. And what if I disagree with the MAGI amount received from the IRS?", "session_id": "doc2dial_731"}
{"topic_shift": false, "utterance": "In that case, you must correct the information with the IRS.", "session_id": "doc2dial_731"}
{"topic_shift": true, "utterance": "Fair enough. And what should I do if I received a settlement from my employer because of bankruptcy?", "session_id": "doc2dial_731"}
{"topic_shift": false, "utterance": "Well, then you or your spouse received a settlement from an employer or former employer because of the employer's closure, bankruptcy, or reorganization.", "session_id": "doc2dial_731"}
{"topic_shift": false, "utterance": "Hello, I need to know what is the forgiveness please?", "session_id": "doc2dial_4046"}
{"topic_shift": true, "utterance": "Sure, what you have to know is that the amount varies between $ 17,500 or $ 5,000, it all depends on the case.", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "It is important to note that you must submit eligible loans under the Direct Loan Program and the FFEL Program.", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "Can you tell me more about it?", "session_id": "doc2dial_4046"}
{"topic_shift": true, "utterance": "Can you tell me if you can receive forgiveness from various entities such as teachers and public services?", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "You can choose both plans but not the same teaching service period.", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "Can you explain to me on the subject?", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "Of course, if in the five-year period, it will not count towards the 120 monthly payments required for the Public Service Loan Forgiveness Program.", "session_id": "doc2dial_4046"}
{"topic_shift": true, "utterance": "Can you inform me of the maximum amount to receive?", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "You can choose 17500 and you have to show that you qualify for such a plan.", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "Who qualify for this purpose?", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "It is noteworthy that the loans range from $ 17,500 to $ 5,000 depending on the case.", "session_id": "doc2dial_4046"}
{"topic_shift": true, "utterance": "What does the AmeriCorps Program consist of?", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "Mainly we can say that the AmeriCorps Program cannot be counted for the five consecutive years of teaching required for the Teacher Loan Forgiveness Program.", "session_id": "doc2dial_4046"}
{"topic_shift": false, "utterance": "tell me, VA home loan programs for surviving spouses", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "To get a VA - backed home loan as the surviving spouse of a Veteran. you ll need a Certificate of Eligibility COE to show your lender that you qualify for this benefit .", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "which are the requirements", "session_id": "doc2dial_3729"}
{"topic_shift": true, "utterance": "Can I get a COE?", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "You may be able to get a COE if you re the spouse of a Veteran, and at least one of the descriptions below is true for them .", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "the veteran had to be missing in action or a prisoner?", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "Yes, Is missing in action or Is a Prisoner of War POW.", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "if he was missing in action", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "also Is a Prisoner of War POW.", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "yes in war", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "so if you can get COE", "session_id": "doc2dial_3729"}
{"topic_shift": false, "utterance": "Hello, I would like to know if I must submit proof of an honorable discharge to submit an application?", "session_id": "doc2dial_2437"}
{"topic_shift": true, "utterance": "want to know what the acceptable tests are?", "session_id": "doc2dial_2437"}
{"topic_shift": true, "utterance": "and can i request by mail?", "session_id": "doc2dial_2437"}
{"topic_shift": false, "utterance": "of course you can Submit a full Permit Application, Driver's License or Driverless ID card pdf MV-44", "session_id": "doc2dial_2437"}
{"topic_shift": false, "utterance": "When requesting your veteran indicator, was I charged a fee?", "session_id": "doc2dial_2437"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2437"}
{"topic_shift": true, "utterance": "What should I do if I was discharged before January 1, 1950?", "session_id": "doc2dial_2437"}
{"topic_shift": false, "utterance": "use an honorable discharge form WD AGO 53, WD AGO 55, WD AGO 53 - 55, NAVPERS 553, NAVMC 78PD or NAVCG 553, or an \"Enlisted Separation Document", "session_id": "doc2dial_2437"}
{"topic_shift": false, "utterance": "and why is my document not improved?", "session_id": "doc2dial_2437"}
{"topic_shift": false, "utterance": "If your license or permit was issued before October 30, 2017 and is not Enhanced, you have a Standard document.", "session_id": "doc2dial_2437"}
{"topic_shift": true, "utterance": "And what should I do to change it to improved?", "session_id": "doc2dial_2437"}
{"topic_shift": false, "utterance": "you must enter a DMV office.", "session_id": "doc2dial_2437"}
{"topic_shift": false, "utterance": "I want to use the VA.gov site for my benefits and need help", "session_id": "doc2dial_3701"}
{"topic_shift": true, "utterance": "Do you need help with Health care?", "session_id": "doc2dial_3701"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3701"}
{"topic_shift": true, "utterance": "Do you need help with disability?", "session_id": "doc2dial_3701"}
{"topic_shift": false, "utterance": "not that either", "session_id": "doc2dial_3701"}
{"topic_shift": true, "utterance": "Would you like help with Education topics?", "session_id": "doc2dial_3701"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3701"}
{"topic_shift": false, "utterance": "You can use the site to Check your Post-9/11 GI Bill benefits, View your payment history, Change your current education benefits, and do other things.", "session_id": "doc2dial_3701"}
{"topic_shift": true, "utterance": "also, can you help me with records?", "session_id": "doc2dial_3701"}
{"topic_shift": false, "utterance": "Yes, you can apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade on the site.", "session_id": "doc2dial_3701"}
{"topic_shift": true, "utterance": "can one also get help with funerals for vets?", "session_id": "doc2dial_3701"}
{"topic_shift": false, "utterance": "You can get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits .", "session_id": "doc2dial_3701"}
{"topic_shift": true, "utterance": "and my ID stuff would be under records?", "session_id": "doc2dial_3701"}
{"topic_shift": false, "utterance": "Yes, there you can apply for a printed Veteran ID card", "session_id": "doc2dial_3701"}
{"topic_shift": false, "utterance": "I would like some information about GI Bill benefits, what exactly are GI Bill benefits?", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "GI Bill benefits were set up to help pay for college, graduate school and training programs for Veterans and their family members who qualify to cover all or some of the costs for school or training.", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "Have you ever applied for GI Bill benefits?", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "I have and was awarded Post-9/11 GI Bill education benefits.", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "Since you were awarded Post-9/11 GI Bill education benefits you GI Bill Statement of Benefits will show you how much of your benefits you've used and how much you have left to use. I suggest you view  your GI Bill Statement of Benefits.", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "Is there a way that I can apply for benefits online?", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "Yes you can use the GI Bill Comparison Tool to apply for education benefits.", "session_id": "doc2dial_1116"}
{"topic_shift": true, "utterance": "Over and above the GI Bill benefits are there any other GI Bill programs available?", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "Absolutely, there is the Montgomery GI Bill Active Duty (MGIB-AD) you might be able to apply for. If you served at least 2 years on active duty you might qualify for this benefit.", "session_id": "doc2dial_1116"}
{"topic_shift": true, "utterance": "Who can apply for Post-9/11 GI Bill benefits?", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "If you need help paying for school or job training and you have served on active duty after September 10, 2001 you might qualify for education benefits through the Post-9/11 GI Bill.", "session_id": "doc2dial_1116"}
{"topic_shift": true, "utterance": "What other benefits are available under the GI Bill program.", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "There is the Montgomery GI Bill Active Duty. If you served at least 2 years on active duty you might qualify for benefits under this program.", "session_id": "doc2dial_1116"}
{"topic_shift": false, "utterance": "please show me information about Eligibility for VA disability benefits", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service .", "session_id": "doc2dial_1670"}
{"topic_shift": true, "utterance": "Am I eligible for VA disability compensation?", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "You may be able to get VA disability benefits or compensation if you have a current illness or injury known as a condition that affects your body or mind and you meet at least one of the requirements listed", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "Served on active duty , active duty for training , or inactive duty training", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "Have a disability rating for your service - connected condition", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "I don't have a disability rating for my service", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1670"}
{"topic_shift": true, "utterance": "What conditions are covered by these benefits?", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "Chronic long - lasting back pain resulting in a current diagnosed back disability , Breathing problems resulting from a current lung condition or lung disease, etc", "session_id": "doc2dial_1670"}
{"topic_shift": false, "utterance": "How do I become certified as a driving school instructor?", "session_id": "doc2dial_2379"}
{"topic_shift": true, "utterance": "Do you want to become an instructor at a driving school?", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "you must first be employed by a licensed driving school", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "If my driver's license is issued from a state other than New York?", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "you must include with your application a certified copy of your driving record from the state agency that issued your license .", "session_id": "doc2dial_2379"}
{"topic_shift": true, "utterance": "If I want to teach the Pre-license Course?", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "you must also successfully complete a 30-hour Teaching Techniques and Methodology course a college - level course and have at least one year experience as a behind - the - wheel certified driving school instructor", "session_id": "doc2dial_2379"}
{"topic_shift": true, "utterance": "What are the tests that I have to pass?", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "The is similar to the vision test you must pass to qualify for , or renew , your driver s license . You can take the vision test at DMV , or you can have your eye doctor or physician conduct this test and complete the Vision Test Report  form MV-619", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "if I don't pass the test", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "you will have to submit a new application including photos and $ 10 fee", "session_id": "doc2dial_2379"}
{"topic_shift": false, "utterance": "I'm from outside the U.S. and I need student aid. What can you do for me?", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "First of all you should never assume you can't get aid just because you're not a citizen.", "session_id": "doc2dial_3067"}
{"topic_shift": true, "utterance": "Great. So I can get student aid even if I'm not an eligible non-citizen?", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "Yes, there may be some scholarships and other aid you can get.", "session_id": "doc2dial_3067"}
{"topic_shift": true, "utterance": "When am I considered an eligible non-citizen then?", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "When you are a U.S. national, for example. This includes natives of American Samoa or Swains Island.", "session_id": "doc2dial_3067"}
{"topic_shift": true, "utterance": "What if the expiration date on my documents has passed?", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "Has your green card expired?", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "Yes, it seems so.", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "That doesn't necessarily mean that your status as a legal permanent resident has expired.", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "Can I just renew it somehow?", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "Yes, you might just need to renew the card.", "session_id": "doc2dial_3067"}
{"topic_shift": false, "utterance": "I am currently not receiving Social Security benefits", "session_id": "doc2dial_719"}
{"topic_shift": true, "utterance": "you don t get Social Security or SSI benefits yet but are planning to apply?", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "you already have an account?", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_719"}
{"topic_shift": true, "utterance": "Yes I am already receiving benefits?", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card you can use to access your benefits .  And you do n't need a bank account .", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "What benefits do I have with the Direct Express card program", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "we deposit your federal benefit payment directly into your card account", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "If i do n't have an account", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "you must open an account before you can sign up for Direct Deposit . You should shop around in your area to find an account that has the features you want at a price you can afford", "session_id": "doc2dial_719"}
{"topic_shift": false, "utterance": "I need grants help", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "We can help you learn more about the grant programs that are available from the U.S. Department of Education", "session_id": "doc2dial_3073"}
{"topic_shift": true, "utterance": "who will collect if I have to pay a grant back?", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "If you enter into a satisfactory repayment arrangement, the school may assign the debt to ED for collection or may keep the debt and allow you to make payments directly to the school.", "session_id": "doc2dial_3073"}
{"topic_shift": true, "utterance": "will I for sure have to pay my grant back since I dropped out?", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "You might have to repay all or part of a federal grant if you withdrew early from the program for which the grant was given to you", "session_id": "doc2dial_3073"}
{"topic_shift": true, "utterance": "who can get a grant?", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "Most of our grants are awarded only to students with financial need", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "Are you interested in our grants?", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "You can start by submitting a Free Application for Federal Student Aid FAFSA form", "session_id": "doc2dial_3073"}
{"topic_shift": true, "utterance": "what are these grants about?", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "The federal government provides grants for students attending college or career school. Most types of grants are sources of free money that generally do not have to be repaid.", "session_id": "doc2dial_3073"}
{"topic_shift": false, "utterance": "How will I know I have agent orange exposure from Navy or Coast Guard ships?", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam or another U.S. Navy or Cost Guard ship operating in the coastal waterways of Vietnam, betwee, January 9, 1962 and May 7, 1975?", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "No, I did not serve at that time.", "session_id": "doc2dial_1664"}
{"topic_shift": true, "utterance": "How would I get benefits for agent orange illness?", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "You would need to file a claim for disabillity compensation and submit the evidence you have.", "session_id": "doc2dial_1664"}
{"topic_shift": true, "utterance": "What must be true to get the disability benefits?", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "Do you have an illness caused by AGent Orange called a presumptive disease?", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "No, I do not have an illness caused by Agent Orange.", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "Then you are not able to get disability benefits.", "session_id": "doc2dial_1664"}
{"topic_shift": true, "utterance": "What are Blue Water Navy Veterans entitled to with having Agent Orange?", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "Blue Water Navy Veterans are now entitled to a presumption of service connection for illnesses brought on by having Agent Orange exposure.  It is a result of Public Law 116-23, the Blue Water Navy Vietnam Veterans Act of 2019.", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "Did we deny your claim in the past?", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "No, I have never filed a claim for you to deny.", "session_id": "doc2dial_1664"}
{"topic_shift": false, "utterance": "can you give me details of Exposure to hazardous chemicals and materials", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions , like the ones listed below", "session_id": "doc2dial_1102"}
{"topic_shift": true, "utterance": "you want to know the details of the Medical care for volunteers involved in chemical and biological testing", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "Some of the 60,000 veterans volunteered for medical research for the biological and chemical programs of the United States between 1942 and 1975.", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "If I have questions or need help getting medical care", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "Visit the U.S. Army web page , or Call 800 - 984 - 8523", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "If you served in the Republic of Vietnam", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "Agent OrangeIf you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange , an herbicide used to clear plants and trees during the war", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "It is my case that I can do", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "an herbicide used to clear plants and trees during the war", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "if I have contact with toxic things", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "AsbestosIf you worked in certain military jobs , you may have had contact with asbestos toxic fibers once used in many buildings and products", "session_id": "doc2dial_1102"}
{"topic_shift": false, "utterance": "Can I access my VA life insurance online?", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "Do you have VA life insurance?", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "Yes, I have VA life insurance.", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "Do you know the easiest way to access your policy is online through our portal?", "session_id": "doc2dial_3715"}
{"topic_shift": true, "utterance": "Yes, but how do I access my policy?", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "Do you have a VA life insurance with a file number that starts with a V, RH, J, RS, K, or W?", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_3715"}
{"topic_shift": true, "utterance": "What can I use the online portal for VA life insurance for?", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "You can check that your policy status is up to date, pay your premium, and find out about your plan a renewal options with the online portal.", "session_id": "doc2dial_3715"}
{"topic_shift": true, "utterance": "What if I have a Veterans Group Life Insurance polity with a VGLI control number?", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "You can access your policy online at the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "How do I get access if I have VGLI policy?", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "You can go online through Prudential and they work with us to provide your SGLI and VGLI benefits.", "session_id": "doc2dial_3715"}
{"topic_shift": true, "utterance": "Is it possible to check my premium online?", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "Yes, you can check your premium online and pay it there too.", "session_id": "doc2dial_3715"}
{"topic_shift": false, "utterance": "Is it possible to transfer any left over credit to another car?", "session_id": "doc2dial_3852"}
{"topic_shift": true, "utterance": "Do you have more than one vehicle registered to you?", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "Yes I do.", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "ok great! if you transfer your remaining registration to another vehicle , your new registration will expire the same day as your old registration", "session_id": "doc2dial_3852"}
{"topic_shift": true, "utterance": "How am I able to get a refund if need be?", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "Yes it is possible When you surrender your plates.", "session_id": "doc2dial_3852"}
{"topic_shift": true, "utterance": "is it an easy process to get a full 2 year refund?", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "Yes.  you can apply for a refund of the 2-year fee that you paid when you renewed the registration", "session_id": "doc2dial_3852"}
{"topic_shift": true, "utterance": "I changed my name, is a refund still possible/", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "Yes. Simply Follow these instructions: surrender the vehicle plates at a DMV office and request a transfer receipt , not a refund receipt", "session_id": "doc2dial_3852"}
{"topic_shift": true, "utterance": "I never used my registration, can I get a full  refund for the two years?", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "It is possible. the DMV office will issue a receipt that displays \" two year refund .", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "Is there an application process for this?", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "Yes. You can apply for a refund of the 2-year registration fee ONLY if the registration was never used and it is not more than 60 days from the date the registration was issued .", "session_id": "doc2dial_3852"}
{"topic_shift": false, "utterance": "can you give me details of Order picture and professional plates", "session_id": "doc2dial_2594"}
{"topic_shift": false, "utterance": "You can order picture or professional plates for passenger vehicles , commercial vehicles and motorcycles", "session_id": "doc2dial_2594"}
{"topic_shift": true, "utterance": "how is the Order by mail", "session_id": "doc2dial_2594"}
{"topic_shift": false, "utterance": "To order picture or professional plates by mail", "session_id": "doc2dial_2594"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_2594"}
{"topic_shift": true, "utterance": "how is the Order by phone", "session_id": "doc2dial_2594"}
{"topic_shift": false, "utterance": "You can order by phone , however it s faster and easier to do it online . Call the Custom Plates Unit at 1 - 518 - 402 - 4838. Office hours are 8:00am - 4:00pm , Monday through Frida", "session_id": "doc2dial_2594"}
{"topic_shift": true, "utterance": "If i wish to purchase plates for people with disabilities that have the Universal Symbol of Access", "session_id": "doc2dial_2594"}
{"topic_shift": false, "utterance": "you must contact the Custom Plates Unit", "session_id": "doc2dial_2594"}
{"topic_shift": false, "utterance": "which plates require certification that you are eligible", "session_id": "doc2dial_2594"}
{"topic_shift": false, "utterance": "All professional and military / veteran plates , and some organization picture plates require you to provide proof or certification that you are eligible", "session_id": "doc2dial_2594"}
{"topic_shift": false, "utterance": "What exactly does Self-Certification mean in relation to driving?", "session_id": "doc2dial_1923"}
{"topic_shift": true, "utterance": "Is there any way that I can change my self-certification driving type online?", "session_id": "doc2dial_1923"}
{"topic_shift": false, "utterance": "Unfortunately, you must go to a DMV office to change your self-certification driving type", "session_id": "doc2dial_1923"}
{"topic_shift": true, "utterance": "Is there any way for me to know that the DMV received my self-certification/Medical Examiner's Certificate Information?", "session_id": "doc2dial_1923"}
{"topic_shift": false, "utterance": "What action do I follow if I am self-certified to driving types NI & NA?", "session_id": "doc2dial_1923"}
{"topic_shift": false, "utterance": "To confirm that you are self-certified to driving types NI & NA, you should have a medical certification status of either \"Certified\" or \"Not Certified\"", "session_id": "doc2dial_1923"}
{"topic_shift": true, "utterance": "I received my Medical Examiner's Certificate back in the mail from the DMV along with a rejection letter, why is this?", "session_id": "doc2dial_1923"}
{"topic_shift": false, "utterance": "The rejection letter explains why this was returned to you", "session_id": "doc2dial_1923"}
{"topic_shift": false, "utterance": "Does the rejection letter mention anything about missing or illegible or incorrect information?", "session_id": "doc2dial_1923"}
{"topic_shift": false, "utterance": "No, all information that I supplied was correct", "session_id": "doc2dial_1923"}
{"topic_shift": true, "utterance": "What can I do if my CDL gets downgraded because of my \"not certified\" medical status?", "session_id": "doc2dial_1923"}
{"topic_shift": false, "utterance": "In this instance, you will need to attend your local DMV office to upgrade your license back to a CDL", "session_id": "doc2dial_1923"}
{"topic_shift": false, "utterance": "I have a lot of questions regarding my retirement benefits and it'd great if you could answer them.", "session_id": "doc2dial_692"}
{"topic_shift": true, "utterance": "Do you want to know what the maximum Social Security retirement benefit payable is?", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_692"}
{"topic_shift": true, "utterance": "I'd rather know more about pensions. What can you tell me about pensions?", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "Pensions and taxes have the potential to impact your retirement benefit. Review our resources on pensions and other factors you should consider, you can find them on our website.", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "What other factors are there?", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "The Windfall Elimination Provision (WEP), for example.", "session_id": "doc2dial_692"}
{"topic_shift": true, "utterance": "Ah, okay. Say, is it possible to keep working beyond my retirement age?", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "Yes. You can choose to keep working beyond your full retirement age. If you do, you can increase your future Social Security benefits. Each extra year you work adds another year of earnings to your Social Security record.", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "Are you currently working beyond your retirement age?", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "Well, yes. I have to admit that I do.", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "That's great. Then you can increase your future Social Security benefits.", "session_id": "doc2dial_692"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about how can I keep my information safe?", "session_id": "doc2dial_686"}
{"topic_shift": true, "utterance": "Of course Identity theft affects millions of people every year and can cause serious financial and identity problems. Protect yourself by securing your personal information, taking time to understand the threat of identity theft, and exercising caution.", "session_id": "doc2dial_686"}
{"topic_shift": true, "utterance": "What do I do if I see suspicious activity?", "session_id": "doc2dial_686"}
{"topic_shift": false, "utterance": "got a suspicious call from someone who claims to be from Social Security?", "session_id": "doc2dial_686"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_686"}
{"topic_shift": true, "utterance": "How can I protect myself from fraud?", "session_id": "doc2dial_686"}
{"topic_shift": false, "utterance": "Social Security is working diligently at the national, regional, and local levels to combat fraud that undermines our mission to serve the American public", "session_id": "doc2dial_686"}
{"topic_shift": true, "utterance": "Where can I get information about benefits?", "session_id": "doc2dial_686"}
{"topic_shift": false, "utterance": "Make sure you get the retirement benefits you owe by reviewing the basics, like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.", "session_id": "doc2dial_686"}
{"topic_shift": true, "utterance": "What services can I find online?", "session_id": "doc2dial_686"}
{"topic_shift": false, "utterance": "Apply for a replacement Social Security card", "session_id": "doc2dial_686"}
{"topic_shift": false, "utterance": "I would like to know how I can surrender IRP registration and plates.", "session_id": "doc2dial_1937"}
{"topic_shift": true, "utterance": "Specifically, what should I do to surrender IRP registration and plates?", "session_id": "doc2dial_1937"}
{"topic_shift": false, "utterance": "You must complete and sign form Schedule A&C.", "session_id": "doc2dial_1937"}
{"topic_shift": true, "utterance": "One of my plates was stolen, what should I do?", "session_id": "doc2dial_1937"}
{"topic_shift": false, "utterance": "You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.", "session_id": "doc2dial_1937"}
{"topic_shift": false, "utterance": "And what if one of my plates is lost?", "session_id": "doc2dial_1937"}
{"topic_shift": false, "utterance": "It is the same procedure as with a stolen plate. You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.You must return the unused cab card, sticker and license plates distributed within 60 days after your original receipt or within 60 days after the effective date of registration renewal.", "session_id": "doc2dial_1937"}
{"topic_shift": true, "utterance": "I don't want to renew my registration, how can I surrender an IRP registration in this way?", "session_id": "doc2dial_1937"}
{"topic_shift": false, "utterance": "send the apportioned plates and the cab card to the address you see below.", "session_id": "doc2dial_1937"}
{"topic_shift": true, "utterance": "Where should I send the surrendered items?", "session_id": "doc2dial_1937"}
{"topic_shift": false, "utterance": "Send it to International Registration Bureau, PO Box 2850, Albany, NY 12220-0850.", "session_id": "doc2dial_1937"}
{"topic_shift": true, "utterance": "How can I get a refund of the IRP registration fees I paid to the state of New York?", "session_id": "doc2dial_1937"}
{"topic_shift": false, "utterance": "You only qualify for a refund if you surrender the apportioned plates to the NY State IRB and any of these listed conditions occurred:- The NY State IRB made an error and the error is on your invoice.- You paid duplicate apportioned registration fees for the same vehicle or vehicles.", "session_id": "doc2dial_1937"}
{"topic_shift": false, "utterance": "I have questions about VA life insurance.", "session_id": "doc2dial_1089"}
{"topic_shift": true, "utterance": "I'd be happy to assist you with any questions that you have. Do you know how much life insurance that you will need?", "session_id": "doc2dial_1089"}
{"topic_shift": false, "utterance": "No, I don't. I need help figuring this out.", "session_id": "doc2dial_1089"}
{"topic_shift": true, "utterance": "Can I connect with the Veterans Benefits Administration through social media?", "session_id": "doc2dial_1089"}
{"topic_shift": false, "utterance": "Yes, you can connect with the Veterans Benefits Administration through many social media channels including Facebook, Instagram, and LinkedIn.", "session_id": "doc2dial_1089"}
{"topic_shift": true, "utterance": "I was thinking about enrolling for SGLI. How can I get in touch with them?", "session_id": "doc2dial_1089"}
{"topic_shift": false, "utterance": "You can use their SGLI Online Enrollment System to ask any questions that you may have.", "session_id": "doc2dial_1089"}
{"topic_shift": true, "utterance": "Do they have a number I could call?", "session_id": "doc2dial_1089"}
{"topic_shift": false, "utterance": "Yes, for questions about SGLI, you can call 1-800-419-1473.", "session_id": "doc2dial_1089"}
{"topic_shift": true, "utterance": "What if I get a rejection letter for Traumatic Injury Protection Life Insurance?", "session_id": "doc2dial_1089"}
{"topic_shift": false, "utterance": "In the event that you receive a denial letter for TSGLI, you can file an appeal VA Form SGLV 8600A, by the date given in your letter.", "session_id": "doc2dial_1089"}
{"topic_shift": true, "utterance": "I suffer from hearing loss, is there a TTY number available?", "session_id": "doc2dial_1089"}
{"topic_shift": false, "utterance": "Yes, you can call TTY: 711 for help.", "session_id": "doc2dial_1089"}
{"topic_shift": false, "utterance": "How do the county taxes work? how are they used?", "session_id": "doc2dial_3846"}
{"topic_shift": true, "utterance": "Residents of New York City and several counties in New York must pay a vehicle use tax when they register a commercial vehicle or renew a commercial vehicle registration .", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "Do you have any questions about these taxes?", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "Ok great! Thank you for your response. You can ask the city or county you are in about that", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "Is there anyway to become exempt from them?", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "You can contact the DMV Call Center", "session_id": "doc2dial_3846"}
{"topic_shift": true, "utterance": "Do you know where the centers are located?", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "yes I do. New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island)", "session_id": "doc2dial_3846"}
{"topic_shift": true, "utterance": "What are the fees for that?", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "The fees listed in the chart are for commercial vehicles that weigh less than 18,000 lbs", "session_id": "doc2dial_3846"}
{"topic_shift": true, "utterance": "how do I know if I have to pay or not?", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "you can view and download the form here  complete form UT-11C", "session_id": "doc2dial_3846"}
{"topic_shift": true, "utterance": "What about the taxes for outside counties of new york?", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "The chart show the use taxes and supplemental fees for all original registrations and renewals", "session_id": "doc2dial_3846"}
{"topic_shift": false, "utterance": "what form do I need to mail in when I change the name on a lease I bought ?", "session_id": "doc2dial_2580"}
{"topic_shift": true, "utterance": "You will need the Vehicle Registration/Title Application or the Application for Title", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "what types of proof do you accept for identity?", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "You will need proof of identity such as a copy of your NYS Driver License, Permit, or Non-Driver ID card.", "session_id": "doc2dial_2580"}
{"topic_shift": true, "utterance": "Is there online info that shows how dealers can find information about filing or removing a lien?", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "We have a page that shows how to remove or add a lienholder from a title.", "session_id": "doc2dial_2580"}
{"topic_shift": true, "utterance": "what will I need if I can go in instead of mailing it?", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "will you need to provide other kinds of proof when you come in?", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "yes, I might have to", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "We will accept documents such as a NYS License, Permit, or Non-Driver ID card that is current and not expired for more than 2 years", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "will I need the same form as when I do it by mail?", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "Yes, bring a completed Vehicle Registration/Title Application or Application for Title", "session_id": "doc2dial_2580"}
{"topic_shift": false, "utterance": "Hello. How Do I access VA services for MST?", "session_id": "doc2dial_876"}
{"topic_shift": true, "utterance": "sure I will be glad to help. If you re a Veteran who has experienced MST you can get help through VA . You don t need to have a service - connected disability rating , and you may be able to get MST - related care even if you don t qualify for other VA services", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "ok i didnt need that thank you though", "session_id": "doc2dial_876"}
{"topic_shift": true, "utterance": "Where can I find more information and support?", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "Go to the Department of Defense DoD Safe Helpline website, you can remain anonymous", "session_id": "doc2dial_876"}
{"topic_shift": true, "utterance": "I have MST issues, where can I get services for that?", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "I am so sorry to hear that. If you re a Veteran who has experienced MST  you can get help through VA . You don t need to have a service - connected disability rating , and you may be able to get MST - related care even if you don t qualify for other VA services", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "Will a primary care physician help?", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "All our primary care providers are trained in MST and can help you figure out if you have related issues , like PTSD or depression", "session_id": "doc2dial_876"}
{"topic_shift": true, "utterance": "Do i have to give my name?", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "you can remain anonymous meaning you don t have to give your name", "session_id": "doc2dial_876"}
{"topic_shift": true, "utterance": "Can I get disability compensation (monthly payments) or other benefits from VA?", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "You can t get compensation for the traumatic event itself  But you may be able to get disability compensation for conditions resulting from MST like PTSD the most common mental health condition linked to MST", "session_id": "doc2dial_876"}
{"topic_shift": true, "utterance": "Where can I get more info in spanish?", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "Please click  En espa ol PDF", "session_id": "doc2dial_876"}
{"topic_shift": false, "utterance": "Do you have information on help I can get while I'm in a VA employment program?", "session_id": "doc2dial_862"}
{"topic_shift": true, "utterance": "We have a subsistence allowance which helps you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.", "session_id": "doc2dial_862"}
{"topic_shift": true, "utterance": "Would you like more information on benefits?", "session_id": "doc2dial_862"}
{"topic_shift": false, "utterance": "can you help with GI BIll benefits?", "session_id": "doc2dial_862"}
{"topic_shift": false, "utterance": "Yes we can help you go over your options for using GI Bill benefits to help pay for school or training , and find out what benefits you can get .", "session_id": "doc2dial_862"}
{"topic_shift": true, "utterance": "If I have a hearing disability am I limited to doing things online or do you have a TTY number I can use?", "session_id": "doc2dial_862"}
{"topic_shift": false, "utterance": "You can call TTY: 711", "session_id": "doc2dial_862"}
{"topic_shift": true, "utterance": "how do I know how much I can get in subsistence allowance?", "session_id": "doc2dial_862"}
{"topic_shift": false, "utterance": "You can view the current subsistence allowance rates to find out the amount we will provide to help you pay for basic needs like food and clothing. I can give you the link so you can get an idea of what you'll get", "session_id": "doc2dial_862"}
{"topic_shift": true, "utterance": "do you have help for someone who might be homeless soon?", "session_id": "doc2dial_862"}
{"topic_shift": false, "utterance": "We offer many programs and services that may help. We can also help you connect with resources in your community like homeless shelters or faith-based organizations .", "session_id": "doc2dial_862"}
{"topic_shift": true, "utterance": "and do you have other help if we don't have the GI Bill?", "session_id": "doc2dial_862"}
{"topic_shift": false, "utterance": "Yes, If you are a Veteran , Reservist , or National Guard Soldier who doesn't qualify for the Post-9/11 GI Bill we can help you find out if you can get education benefits through other VA programs", "session_id": "doc2dial_862"}
{"topic_shift": false, "utterance": "What can I do when my license is suspended because I forgot and let my insurance lapse?", "session_id": "doc2dial_3891"}
{"topic_shift": true, "utterance": "Is your registration expired?", "session_id": "doc2dial_3891"}
{"topic_shift": false, "utterance": "No, my registration has not expired.", "session_id": "doc2dial_3891"}
{"topic_shift": false, "utterance": "What if I am eligible to pay the optional civil penalty?", "session_id": "doc2dial_3891"}
{"topic_shift": false, "utterance": "Then it would help you to pay the optional civil penalty for the entire length of the lapse.", "session_id": "doc2dial_3891"}
{"topic_shift": true, "utterance": "What happens if the registration suspension has been over 90 days?", "session_id": "doc2dial_3891"}
{"topic_shift": false, "utterance": "You will have to surrender your vehicle registration and plates and then the DMV will suspend your driver license.", "session_id": "doc2dial_3891"}
{"topic_shift": true, "utterance": "How should I avoid an insurance lapse?", "session_id": "doc2dial_3891"}
{"topic_shift": false, "utterance": "There is a simple rule to go by which is no insurance, no plates; always keep your address current with the DMV; and have liability coverage from a company licensed in NYS.", "session_id": "doc2dial_3891"}
{"topic_shift": true, "utterance": "How many days will be drivers license be suspended?", "session_id": "doc2dial_3891"}
{"topic_shift": false, "utterance": "It will be suspended for the same number of days your registration is suspended.", "session_id": "doc2dial_3891"}
{"topic_shift": false, "utterance": "Hi there. Good day. I want to know if a complaint are filed against me.", "session_id": "doc2dial_2557"}
{"topic_shift": true, "utterance": "Do you have a facility license, registration or certification?", "session_id": "doc2dial_2557"}
{"topic_shift": false, "utterance": "No, not really.", "session_id": "doc2dial_2557"}
{"topic_shift": true, "utterance": "O.K., no problem. do you have a complain filed against you right now?", "session_id": "doc2dial_2557"}
{"topic_shift": false, "utterance": "No, as far as I know.", "session_id": "doc2dial_2557"}
{"topic_shift": true, "utterance": "Do you know the complaint process?", "session_id": "doc2dial_2557"}
{"topic_shift": false, "utterance": "No, I don't know how to do with that.", "session_id": "doc2dial_2557"}
{"topic_shift": true, "utterance": "Are you interested into know about the hearing process?", "session_id": "doc2dial_2557"}
{"topic_shift": false, "utterance": "Not right now, thank you.", "session_id": "doc2dial_2557"}
{"topic_shift": true, "utterance": "Would you like to have more information regarding to how to avoid losing your facility license, registration or certification?", "session_id": "doc2dial_2557"}
{"topic_shift": false, "utterance": "No, maybe later.", "session_id": "doc2dial_2557"}
{"topic_shift": false, "utterance": "I could use some guidance on how to apply for a disabled child.", "session_id": "doc2dial_3649"}
{"topic_shift": true, "utterance": "Of course. You should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "Yes, I did. I talked to them yesterday.", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "What if I don't want to do the disability report online?", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "In that case you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "And what if I'm hard of hearing? Do you have a number for that?", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "Of course. You can call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_3649"}
{"topic_shift": true, "utterance": "Great. Is there anything else I need to know regarding my application?", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_3649"}
{"topic_shift": true, "utterance": "So now that I have contacted Social Security and made sure I fulfill the requirements I can apply for SSI, right?", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_3649"}
{"topic_shift": false, "utterance": "What documents do I need to get a Social Security Card?", "session_id": "doc2dial_137"}
{"topic_shift": true, "utterance": "If applying for your child you must show  your childs current U.S. immigration document", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "To prove immigration status you must show a current U.S> immigration document", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "What is my child is a student?", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "you will need to show a lawful premanent resident card or a Employment Authorization card", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "What  documents do I neeed for proof of identity", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "We accept only certain documents such as a document showing childs name, age, date of birth", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "Is it a federal law to provide a social secturity number ?", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "yes it it a law in order to recieve service or benefits", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "What will documents will I be asked for if I am not a U.S. citizen?", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "You will be asked to show a premanent resident card", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "What about work eligiblity?", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "IIf your child is a J-1 or J-2 exchange visitor you must see your childs DS-2019 certificate of eligiblity for exchange visitor status", "session_id": "doc2dial_137"}
{"topic_shift": false, "utterance": "How can I request an indulgence?", "session_id": "doc2dial_4126"}
{"topic_shift": true, "utterance": "You must know what type of leniency you are going to apply for. You must provide your student loan servicer with documentation to demonstrate that you meet the eligibility requirements for the leniency you are requesting.", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "What are the types of tolerance?", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "are two main types you must provide your student loan servicer with documentation", "session_id": "doc2dial_4126"}
{"topic_shift": true, "utterance": "Can I request a general leniency if I am temporarily unable to make monthly payments on my scheduled loan?", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "Do you have financial difficulties?", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "not yet", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "Do you have medical expenses?", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "I have no medical expenses", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "Have you recently changed jobs?", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "Do you have acceptable reasons to request a general indulgence?", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "for now i don't have", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "in this case you will not be able to request a general indulgence", "session_id": "doc2dial_4126"}
{"topic_shift": false, "utterance": "I have some lingering questions regarding a benefit application for a disabled child.", "session_id": "doc2dial_651"}
{"topic_shift": true, "utterance": "Would you like to know how to apply for a child then?", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "Yes, that'd be a great start.", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "Great. You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "Can you help me by guiding me through the process?", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "Of course. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_651"}
{"topic_shift": true, "utterance": "That'd be a great help. What exactly are the steps to apply I should take?", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "No, you're the first place I have contacted.", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "Did you review the Child Disability Starter Kit?", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "No, I heard of it here for the first time.", "session_id": "doc2dial_651"}
{"topic_shift": false, "utterance": "Hello there, I came here looking for more information about a CDL.", "session_id": "doc2dial_2231"}
{"topic_shift": true, "utterance": "Then you're in the right place. Are you wondering if you get temporary CDL after I pass my road test?", "session_id": "doc2dial_2231"}
{"topic_shift": false, "utterance": "No, I'm aware that I won't get one.", "session_id": "doc2dial_2231"}
{"topic_shift": true, "utterance": "Are you wondering what the fee for a CDL is?", "session_id": "doc2dial_2231"}
{"topic_shift": false, "utterance": "Yes, I would like to know what it costs.", "session_id": "doc2dial_2231"}
{"topic_shift": false, "utterance": "It depends on the expiration date and the class of your current driver license, and the date that you receive your CDL.", "session_id": "doc2dial_2231"}
{"topic_shift": true, "utterance": "What if I have a CDL from another state?", "session_id": "doc2dial_2231"}
{"topic_shift": false, "utterance": "Do you want to get a New York State CDL?", "session_id": "doc2dial_2231"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2231"}
{"topic_shift": false, "utterance": "In that case you must apply for your CDL at a DMV office and surrender your out-of-state CDL.", "session_id": "doc2dial_2231"}
{"topic_shift": true, "utterance": "Do I have to prove that I live and work in the U.S. ?", "session_id": "doc2dial_2231"}
{"topic_shift": false, "utterance": "Yes, you must also prove your legal presence in the United States.", "session_id": "doc2dial_2231"}
{"topic_shift": false, "utterance": "My son was killed in Afghanistan is it possible to get his military records?", "session_id": "doc2dial_889"}
{"topic_shift": true, "utterance": "Are you planning a burial for him in a VA national cemetery?", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "Well then you should call our National Cemetery Scheduling Office at 800-535-1117. And\u00a0we can help you get his DD214 or other discharge documents that you may need.", "session_id": "doc2dial_889"}
{"topic_shift": true, "utterance": "If I'm his mother will I have access to his full record?", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "Yes since you are considered his next of kin.", "session_id": "doc2dial_889"}
{"topic_shift": true, "utterance": "And if I want to access my own military record?", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "In that case, you'll need to sign in to milConnect to get your military service records.", "session_id": "doc2dial_889"}
{"topic_shift": true, "utterance": "Will that give me access to my DD214?", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_889"}
{"topic_shift": true, "utterance": "Can I also access my father's record from the Korean War?", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "If the Veteran was discharged more than 62 years ago, The National Archives opens all records to the public 62 years after discharge and you can order a copy of their military records.", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "What if he was discharged 50 years ago.", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "In that case, you may be able to request limited information from their Military Personnel File.", "session_id": "doc2dial_889"}
{"topic_shift": false, "utterance": "Can I get benefits if I volunteered for research involving chemical and biological testing?", "session_id": "doc2dial_1738"}
{"topic_shift": true, "utterance": "Were you one of the veterans who volunteered for medical research?", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "Were you involved in this investigation?", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "Volunteered for research involving chemical and biological testing between 1942 and 1975", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "and if I need help to get medical attention", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "Visit the U.S. Army web page or Call 800 - 984 - 8523", "session_id": "doc2dial_1738"}
{"topic_shift": true, "utterance": "what should i know when i submit a claim", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "be sure to share any military records that show you had contact with blistering agents", "session_id": "doc2dial_1738"}
{"topic_shift": false, "utterance": "Hello there. I came here, because I wanted to know a few things about the application for disability benefits.", "session_id": "doc2dial_645"}
{"topic_shift": true, "utterance": "Of course. Are you applying for a child?", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "No, I am just here for the information.", "session_id": "doc2dial_645"}
{"topic_shift": true, "utterance": "Do you want to know which steps you should take to apply?", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "No, I'm aware of the process.", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "How about you tell me about which steps I should take to apply instead?", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "Gladly. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "Does this kit include a worksheet?", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "Yes, this kit includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "Perfect. Do you also have a phone number I can call if I need further help?", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "Yes, you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_645"}
{"topic_shift": false, "utterance": "how do i get a CDL", "session_id": "doc2dial_2225"}
{"topic_shift": true, "utterance": "did you pass the driving test?", "session_id": "doc2dial_2225"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2225"}
{"topic_shift": true, "utterance": "you want to know what is the rate for a CDL?", "session_id": "doc2dial_2225"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2225"}
{"topic_shift": false, "utterance": "It depends on the expiration date and the class of your current driver license , and the date that you receive your CDL", "session_id": "doc2dial_2225"}
{"topic_shift": true, "utterance": "can you give me temporary CDL details", "session_id": "doc2dial_2225"}
{"topic_shift": false, "utterance": "Effective May 23 , 2014 , the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test , in order to comply with the Federal self - certification and medical certification requirements for commercial drivers", "session_id": "doc2dial_2225"}
{"topic_shift": true, "utterance": "If I am a US citizen", "session_id": "doc2dial_2225"}
{"topic_shift": false, "utterance": "your Commercial Learner Permit CLP or CDL document will have the legend NON - DOMICILED printed on documents issued on it . The TEMPORARY VISITOR and the expiration date of your legal status documentation will continue to be displayed on the CLP and/or CDL document .", "session_id": "doc2dial_2225"}
{"topic_shift": true, "utterance": "If the vehicle I am using for the skills test has an automatic transmission, and this is my first road test", "session_id": "doc2dial_2225"}
{"topic_shift": false, "utterance": "you will be given an E restriction", "session_id": "doc2dial_2225"}
{"topic_shift": false, "utterance": "Hello, I would like to know how to do the inspection if I bought a vehicle from a private seller", "session_id": "doc2dial_3885"}
{"topic_shift": true, "utterance": "buy a vehicle from someone other than a registered dealer?", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "You will receive an inspection extension that will last 10 days from the date of registration.", "session_id": "doc2dial_3885"}
{"topic_shift": true, "utterance": "How should I renew my registration before obtaining a New York State inspection?", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "call 518 - 486 - 9786.", "session_id": "doc2dial_3885"}
{"topic_shift": true, "utterance": "and what if I moved to New York and registered my vehicle here", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "If your vehicle was registered in another state that issues an inspection tag", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "Are you about to finish your out-of-state inspection?", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "You must obtain a vehicle inspection from New York State.", "session_id": "doc2dial_3885"}
{"topic_shift": true, "utterance": "What should I do after returning my vehicle to New York State?", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "After returning your vehicle to New York State    write the date the vehicle returned to New York on the extension sticker   stick the sticker to your windshield", "session_id": "doc2dial_3885"}
{"topic_shift": false, "utterance": "I'm removing my truck from the road for a while and I need to know what to do with my professional plates.", "session_id": "doc2dial_2543"}
{"topic_shift": true, "utterance": "You can keep your professional plates and have them stored for you at most DMV offices.", "session_id": "doc2dial_2543"}
{"topic_shift": false, "utterance": "Do you plan to register your vehicle again in the future?", "session_id": "doc2dial_2543"}
{"topic_shift": false, "utterance": "Yes. I will be registering it again later on.", "session_id": "doc2dial_2543"}
{"topic_shift": false, "utterance": "Great. When you are ready to register your vehicle again, you need to go to the DMV office that has your plates stored. Be sure to bring your receipt form FS-6 T and any other documents you need to register your vehicle.", "session_id": "doc2dial_2543"}
{"topic_shift": true, "utterance": "What about my custom plate fees? My vehicle was only registered for a year.", "session_id": "doc2dial_2543"}
{"topic_shift": false, "utterance": "Since you've only had the registration for a year, you qualify for a refund for your custom plate fee. To get your refund, you need to submit Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215. You will be charged a $1.00 processing fee.", "session_id": "doc2dial_2543"}
{"topic_shift": true, "utterance": "How much do professional plates cost?", "session_id": "doc2dial_2543"}
{"topic_shift": false, "utterance": "The prices of professional plates vary. You can browse the available plate styles and view detailed pricing information on our website.", "session_id": "doc2dial_2543"}
{"topic_shift": true, "utterance": "How much do the personalized picture plates cost?", "session_id": "doc2dial_2543"}
{"topic_shift": false, "utterance": "These plates can be purchased for an additional fee, but their prices vary. You can find pricing information for specific plates on our website.", "session_id": "doc2dial_2543"}
{"topic_shift": true, "utterance": "How do I find out more information about parking privileges with professional plates?", "session_id": "doc2dial_2543"}
{"topic_shift": false, "utterance": "Your local police or parking enforcement agency can help answer these questions.", "session_id": "doc2dial_2543"}
{"topic_shift": false, "utterance": "I adopted a foreign child, what do I need to get him a social security card?", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "You need to provide the required documents, original or certified copies.", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "Do you need to claim your child now for tax purposes while waiting for the adoption process to end?", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "Yes, I do. What should I do?", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "you should contact the Internal Revenue Service to ask them for Form W-7A, Application for Taxpayer Identification Number for Pending U.S. Adoptions.", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "I'm guessing that notarized copies are not accepted? and can I use expired documents?", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "That's correct, as mentioned previously, only original documents and certified copies are accepted. And no, expired documents are not accepted.", "session_id": "doc2dial_123"}
{"topic_shift": true, "utterance": "What should I use to prove my child's age?", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "the child's foreign birth certificate is the preferred document.", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "What if I can't get the birth certificate?", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "then we'll ask for another suitable document, like a document given by the DHS that shows your child's age or the child's passport.", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "and for me, what if I can't get the documents asked as proof of identity?", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "We'll ask you for another acceptable document, like your employee ID card.", "session_id": "doc2dial_123"}
{"topic_shift": false, "utterance": "What if I can't make my monthly payment?", "session_id": "doc2dial_4132"}
{"topic_shift": true, "utterance": "Do you have trouble making your monthly payments?", "session_id": "doc2dial_4132"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4132"}
{"topic_shift": false, "utterance": "you can contact your loan manager immediately. Your loan manager can help you understand your options.", "session_id": "doc2dial_4132"}
{"topic_shift": true, "utterance": "What are the important documents that I should have in an organized file?", "session_id": "doc2dial_4132"}
{"topic_shift": false, "utterance": "it is important that you keep your promissory note, among others", "session_id": "doc2dial_4132"}
{"topic_shift": true, "utterance": "What options do I have if I had problems with monthly payments?", "session_id": "doc2dial_4132"}
{"topic_shift": false, "utterance": "one option is to change the due date of your payment", "session_id": "doc2dial_4132"}
{"topic_shift": true, "utterance": "What is simplifying repayment with consolidation?", "session_id": "doc2dial_4132"}
{"topic_shift": false, "utterance": "You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application.", "session_id": "doc2dial_4132"}
{"topic_shift": true, "utterance": "En relaci\u00f3n con los contratos de pr\u00e9stamo, \u00bfcu\u00e1l es su pagar\u00e9?", "session_id": "doc2dial_4132"}
{"topic_shift": false, "utterance": "Read your promissory note. It is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note.", "session_id": "doc2dial_4132"}
{"topic_shift": false, "utterance": "How do I find out how to get health services for a specific condition or need?", "session_id": "doc2dial_3675"}
{"topic_shift": true, "utterance": "Mental health and trauma - related needs", "session_id": "doc2dial_3675"}
{"topic_shift": true, "utterance": "if I need help to access the services", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "What if I need help understanding my benefits or accessing services?", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "If you want to know more about your VA health care benefits , your health care team , and where you ll go for care , we can help . Learn more about your VA health care coverages", "session_id": "doc2dial_3675"}
{"topic_shift": true, "utterance": "Does VA address the specific health needs of LGBT Veterans?", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "We re committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive , safe environment at all VA health facilities", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "if I need help to access the services,", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "you can download these fact sheets:Transgender male health care PDF", "session_id": "doc2dial_3675"}
{"topic_shift": true, "utterance": "Can I manage my VA health and benefits online?", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3675"}
{"topic_shift": false, "utterance": "hi i need help about GI Bill and other educational benefits", "session_id": "doc2dial_1062"}
{"topic_shift": true, "utterance": "want to know about the benefits of GI Bill?", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "and want to know what to do after submitting the application?", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "want to know How to request the GI Bill?", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "what is eligibility?", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "Eligibility See if you are eligible for the GI Bill or other VA educational benefits.", "session_id": "doc2dial_1062"}
{"topic_shift": true, "utterance": "What benefits does this program give?", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.", "session_id": "doc2dial_1062"}
{"topic_shift": true, "utterance": "What should I do if I want to enter the program?", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "you must fill out the Educational Forms and Resources Download the VA Educational Benefit Forms,", "session_id": "doc2dial_1062"}
{"topic_shift": true, "utterance": "What should I do if I want to enter other programs?", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "Other Educational Assistance Programs If you are a member of the Guard, a reservist, or a veteran who does not qualify for the GI Post-9/11 Bill,", "session_id": "doc2dial_1062"}
{"topic_shift": false, "utterance": "What is there to know about Agent Orange exposure from C-123 aircraft?", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "Did you fly on or worked with C-123 aircraft in Vietnam or other locations?", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "No, I did not fly on C-123 aircraft in Vietnam.", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "What if I had contact with Agent Orange?", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "The U.S. military used this herbicide to clear trees and plants during the Vietnam War.", "session_id": "doc2dial_1704"}
{"topic_shift": true, "utterance": "Can I get disability benefits if certain things are true?", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "Do you have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "Yes, I have an illness believed to be caused by Agent Orange?", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "Were you assigned to flight, ground, or medical crew duties at certain locations?", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "Yes, I was assigned to flight crew duties at the selected locations.", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "You then may be able to get disability benefits.", "session_id": "doc2dial_1704"}
{"topic_shift": false, "utterance": "Good evening. I've been researching for ways to make my loan repayment and heard about some income-sensitive thing, Could you tell me more, please?", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "No problem. You are referring on the so called Income-Sensitive Repayment Program. Is a very useful program that helps those who have low incomes, to pay their loans. The payments under that plan goes up or down, based on your annual income.", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "So that plan could be perfect for making lower payments, huh?", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "Absolutely. If you're a Federal Family Education Loan Program user, then you could for this reduced payments plan.", "session_id": "doc2dial_3113"}
{"topic_shift": true, "utterance": "Umm, that's quite interesting. I have a loan, under the figure of FFEL Plus. Is that type of loan eligible for the reduced payments?", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "It is. The Federal Family Education Loan Plus program is one of the types of loan under te reduced payments option.", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "And what about Unsubsidized Federal Stafford Loans? I have an acquaintance that has one of those.", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "Yes, is it eligible too.", "session_id": "doc2dial_3113"}
{"topic_shift": true, "utterance": "The way to repay my loan under this plan is still on a monthly basis, right?", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "That's correct. The payments are still on a monthly base, but they increase or decrease based on your annual income and are valid for a maximum time period of ten years.", "session_id": "doc2dial_3113"}
{"topic_shift": true, "utterance": "Do yo have more loans owned by U.S Department of Education?", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "Yeah, i have two of them.", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "Then you should contact your loan servicer, so you can get proper guindance.", "session_id": "doc2dial_3113"}
{"topic_shift": false, "utterance": "Are there any resources and services that would help me stay in control of managing my retirement benefits?", "session_id": "doc2dial_679"}
{"topic_shift": true, "utterance": "Yes, there are many options that will save you time and we have some popular ones that could help online.", "session_id": "doc2dial_679"}
{"topic_shift": false, "utterance": "Do you need help managing your benefits or cannot find an answer you need?", "session_id": "doc2dial_679"}
{"topic_shift": false, "utterance": "No, I have found what I need.", "session_id": "doc2dial_679"}
{"topic_shift": true, "utterance": "Should I report any suspicious activity?", "session_id": "doc2dial_679"}
{"topic_shift": false, "utterance": "Have you received a suspicious call from someone claiming to be from Social Security?.", "session_id": "doc2dial_679"}
{"topic_shift": false, "utterance": "No, I have not received a suspicious call.", "session_id": "doc2dial_679"}
{"topic_shift": true, "utterance": "Does Social Security do anything to prevent fraud?", "session_id": "doc2dial_679"}
{"topic_shift": false, "utterance": "Yes, we are diligently working at national, regional, and local levels to fight fraud.", "session_id": "doc2dial_679"}
{"topic_shift": true, "utterance": "Should I take care of Advanced Designation of Representative Payee online?", "session_id": "doc2dial_679"}
{"topic_shift": false, "utterance": "yes, it is one of the steps that would save you time.", "session_id": "doc2dial_679"}
{"topic_shift": false, "utterance": "What payments are available through the Income-Sensitive Repayment Plan who have Federal Family Education Loan Program loans?", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "The payments under the Income-Sensitive Repayment Plan may increase or decrease based on your income.", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "Do you need to make lower payments on your FFEL Program loans?", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "Yes, I am getting less hours at work and need to lower my payments.", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "Then this plan might be right for you.", "session_id": "doc2dial_3107"}
{"topic_shift": true, "utterance": "Are the FFEL Consolidation Loans eligible?", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "Yes, they are available for the Income-Sensitive Plan.", "session_id": "doc2dial_3107"}
{"topic_shift": true, "utterance": "How can I get more information about FFEL Program loans?", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "You should contact your loans servicer for more information.", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "Where should I go to find out about federal student loans I have received?", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "You should visit My Federal Student aid to view information about all of the federal student loans you have received and to find contact information for the loan servicer or lender for you loans.", "session_id": "doc2dial_3107"}
{"topic_shift": true, "utterance": "Are unsubsidized Federal Stafford Loans eligible for Income-Sensitive Repayment?", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "Yes, they are eligible for Income-Sensitive Repayment.", "session_id": "doc2dial_3107"}
{"topic_shift": false, "utterance": "what happens if my online PIRP didn't happen?", "session_id": "doc2dial_2219"}
{"topic_shift": true, "utterance": "Was the sponsor unable to hold the course or any part of it?", "session_id": "doc2dial_2219"}
{"topic_shift": false, "utterance": "no, I don't know what really happened just wanted a refund", "session_id": "doc2dial_2219"}
{"topic_shift": true, "utterance": "do all online PIRP classes cost the same?", "session_id": "doc2dial_2219"}
{"topic_shift": false, "utterance": "The cost is set by the course sponsor and it could vary from one course to another course.", "session_id": "doc2dial_2219"}
{"topic_shift": true, "utterance": "how soon after we finish a class do we get the proof that we took the class?", "session_id": "doc2dial_2219"}
{"topic_shift": false, "utterance": "The sponsor will mail the course completion certificate to you. Please note, that an email copy of the certificate is not valid and will not be accepted by your insurance company.", "session_id": "doc2dial_2219"}
{"topic_shift": true, "utterance": "can I do the classes through DVD?", "session_id": "doc2dial_2219"}
{"topic_shift": false, "utterance": "Yes, you will need a DVD player and a television, or a computer that plays DVDs.", "session_id": "doc2dial_2219"}
{"topic_shift": true, "utterance": "are the online PIRPS any different from the on location PIRPS?", "session_id": "doc2dial_2219"}
{"topic_shift": false, "utterance": "They both have very similar content and information, and both courses include 320 minutes of instruction. The classroom course is given in one daytime session or two evening sessions, you can take the I-PIRP course from home at a convenient time for you.", "session_id": "doc2dial_2219"}
{"topic_shift": true, "utterance": "what kind of tests or quizzes do you get for the online classes and how do you know the real person is doing the exams?", "session_id": "doc2dial_2219"}
{"topic_shift": false, "utterance": "In addition to knowledge tests about course content, there will be questions to help verify your identity and participation in the course.", "session_id": "doc2dial_2219"}
{"topic_shift": false, "utterance": "please show me information about Veterans Educational Assistance Program", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "You may be able to continue your education by using part of your military pay to help cover the cost of school .", "session_id": "doc2dial_1710"}
{"topic_shift": true, "utterance": "Can I get the money back that I put into my VEAP account?", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "yes sure, You can withdraw the money in your VEAP account if you don t meet basic qualifying requirements or if you formally ask for a refund .", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "if you want to ask for refund?", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1710"}
{"topic_shift": true, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "Entered service for the first time between January 1 , 1977 , and June 30 , 1985", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "yes, i Entered service for the first time between January 1 , 1977 , and June 30 , 1985", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "Opened and put money into your VEAP account before April 1 , 1987", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "I did not put money in my VEAP account before APRIL 1987", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1710"}
{"topic_shift": true, "utterance": "What s covered under VEAP education benefits?", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "we ll help you pay for these types of courses : Remedial courses classes some students must take to build up their basic skills in math , reading , or English before they can take regular college courses", "session_id": "doc2dial_1710"}
{"topic_shift": false, "utterance": "can you give me details of Educational and Career Counseling", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "Find out how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services . You may be eligible if you re leaving active service soon , if you ve been discharged within the past year , or if you re the dependent of a Veteran", "session_id": "doc2dial_1076"}
{"topic_shift": true, "utterance": "Who may be eligible for educational and professional advice?", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "you may also qualify for Educational and Career Counseling. Learn more about employment benefits for dependents", "session_id": "doc2dial_1076"}
{"topic_shift": true, "utterance": "what are the steps to apply online", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "Sign in to your eBenefits account .Select Apply.Click Vocational Rehabilitation and Employment Benefits", "session_id": "doc2dial_1076"}
{"topic_shift": true, "utterance": "How is the process by mail?", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "Fill out an Educational / Vocational Counseling Application VA Form 28 - 8832. Download VA Form 28 - 8832 PDF", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "do you qualify", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "we ll invite you to an orientation session at a VA regional benefit office near you .", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "What should I complete by mail?", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "Mail the completed form to your nearest VA regional benefit office. Find your nearest VA regional benefit office", "session_id": "doc2dial_1076"}
{"topic_shift": false, "utterance": "Oh, hello. I'm here to learn more about health care for spouses. Can you help me out?", "session_id": "doc2dial_3661"}
{"topic_shift": false, "utterance": "Of course. Are you the spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member then?", "session_id": "doc2dial_3661"}
{"topic_shift": false, "utterance": "No, I'm not. You see, I'm trying to get information for my sister, she has problems doing that on her own due to her disability.", "session_id": "doc2dial_3661"}
{"topic_shift": true, "utterance": "So, she has been married to a service member who died on duty, his surviving spouse. And we heard about the health program. Does she qualify for this?", "session_id": "doc2dial_3661"}
{"topic_shift": false, "utterance": "Yes, in your case you may be able to get health insurance through CHAMPVA. Through this program, we cover the cost of some of your health care services and supplies.", "session_id": "doc2dial_3661"}
{"topic_shift": true, "utterance": "Does this mean she might also qualify for health care benefits then?", "session_id": "doc2dial_3661"}
{"topic_shift": false, "utterance": "Yes, she may qualify for health care benefits. In certain cases, people may also qualify for health care benefits due to a disability related to their Veteran's service.", "session_id": "doc2dial_3661"}
{"topic_shift": true, "utterance": "Great. She'll be happy to hear that. What is the name of the program again?", "session_id": "doc2dial_3661"}
{"topic_shift": false, "utterance": "The Program of Comprehensive Assistance for Family Caregivers, she may qualify for health care benefits and other caregiver support through it.", "session_id": "doc2dial_3661"}
{"topic_shift": true, "utterance": "Great, great. Now, her disabilities require medication, are there any prescreption benefits through our local pharmacy if we sign up for a program?", "session_id": "doc2dial_3661"}
{"topic_shift": false, "utterance": "Yes, you can get prescription benefits through your local pharmacy or through our Meds by Mail program.", "session_id": "doc2dial_3661"}
{"topic_shift": true, "utterance": "I've also read about the Camp Lejeune Family Member Program, how can I find out if my sister qualifies for it?", "session_id": "doc2dial_3661"}
{"topic_shift": false, "utterance": "You may qualify for healthcare benefits through VA. Please refer to the website to find out if you do.", "session_id": "doc2dial_3661"}
{"topic_shift": false, "utterance": "How do I set up direct deposit?", "session_id": "doc2dial_490"}
{"topic_shift": true, "utterance": "Do you have a bank account?", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "no I do not", "session_id": "doc2dial_490"}
{"topic_shift": true, "utterance": "Do you know what direct deposit is for?", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "Direct deposit is a simple , safe , and secure way to get benefits", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "Do you have a bank or credit union?", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_490"}
{"topic_shift": true, "utterance": "DO I have to have one?", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "As of March 1 , 2013 , you are required to receive your payments electronically", "session_id": "doc2dial_490"}
{"topic_shift": true, "utterance": "Is there a toll free number oto call for more information", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "YEs there is,. I will be glad to find that for you call ourtoll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office", "session_id": "doc2dial_490"}
{"topic_shift": true, "utterance": "how long does it take?", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you set up or change your direct deposit and gives you access to many other online services", "session_id": "doc2dial_490"}
{"topic_shift": false, "utterance": "Hey, I have some questions regarding my application for student aid.", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "Of course. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.", "session_id": "doc2dial_2796"}
{"topic_shift": true, "utterance": "Would you like to know the trending topics?", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "Sure, go ahead.", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "Are you wondering which school year you should I select if you are applying for a summer session?", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "Yes, I actually do.", "session_id": "doc2dial_2796"}
{"topic_shift": true, "utterance": "How do I get started with that?", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "Getting Started!", "session_id": "doc2dial_2796"}
{"topic_shift": true, "utterance": "So which steps should I take after filling out the application form?", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "We can help you with what happens after you submit your FAFSA form.", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "And how do I check the status of my FAFSA form?", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "Yes?", "session_id": "doc2dial_2796"}
{"topic_shift": false, "utterance": "tell me more about my Social Security benefits", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "Are you retired?", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "Are you disabled?", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "Did you want to know how Social Security can provide your family with benefits when you die?", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "that could help", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "Social Security can provide your spouse and other eligible members of your family with benefits when you die.", "session_id": "doc2dial_3488"}
{"topic_shift": true, "utterance": "is there a way to look at what more or less we can get from these benefits?", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivors benefits", "session_id": "doc2dial_3488"}
{"topic_shift": true, "utterance": "can you help me with what benefits we can get?", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "Yes, our benefits calculator will give you estimates of benefits you and your family may be eligible for", "session_id": "doc2dial_3488"}
{"topic_shift": false, "utterance": "how Register an out-of-state vehicle", "session_id": "doc2dial_2782"}
{"topic_shift": true, "utterance": "you need to register you vehicle in New York State?", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2782"}
{"topic_shift": true, "utterance": "What do I need to bring to the DMV?", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "Before visiting a DMV office to register your vehicle , please complete the Document Guide to make sure you bring the correct documents with you . The requirements to register an out - of - state vehicle are generally the same as to register and title vehicle in New York", "session_id": "doc2dial_2782"}
{"topic_shift": true, "utterance": "Do I need to register my vehicle in New York State?", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "depends on various circumstances", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "if I am a New York resident and obtain a vehicle from another state that I will drive on the roads of the state of New York", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "you must register the vehicle here within 30 days", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "if i aren t a resident of New York", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "the registration from your state of residence is valid here", "session_id": "doc2dial_2782"}
{"topic_shift": false, "utterance": "Am I the only one who can use mySocial Security account online?", "session_id": "doc2dial_484"}
{"topic_shift": true, "utterance": "Yes, you are the only one who can use your my Social Security account because we are dedicated to protecting the information and resources.", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "Do you understand that we do this for your protection?", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "Yes, I understand that it is for my protection.", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "You are the only one that can create your personal my Social Security account for your own exclusive use.", "session_id": "doc2dial_484"}
{"topic_shift": true, "utterance": "Will the identity services provider automatically reininstate my Social Security account online after my temporary lift expires?", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "The identity services provider may automatically reinstate it after your temporary lift expires.", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "Can I still open a my Social Security account if I have a security freeze, fraud alert on my credit report?", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "yes, you can still open a my Social Security account my temporarily lifting it.  You can do this by contact our Identity Services Provider and request a temporary lift.", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "Is it possible to reinstate my account automatically?", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "Yes, the Identity Services Provider may automatically reinstate it after your temporary lift expires.", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "Is there something I can read for FAQs from the FTC credit freeze?", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "Yes, you can read the FTC credit freeze FAQs online.", "session_id": "doc2dial_484"}
{"topic_shift": false, "utterance": "I need info on a loan for a school I dropped out of", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "Okay, we can help you learn more about the unpaid refund discharge to see whether you might qualify", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Direct Loan Program or Federal Family Education Loan  Program?", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "The school may have been required under federal regulations to return some or all of the loan money to your loan servicer", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "What if the school didn't return anything after I left?", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "You could be eligible for a discharge of the portion of your loan that the school failed to return", "session_id": "doc2dial_2972"}
{"topic_shift": true, "utterance": "what do I do to see about that discharge for the loan?", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "You will need to complete the Loan Discharge Application: Unpaid Refund,  and send the completed form to your loan servicer", "session_id": "doc2dial_2972"}
{"topic_shift": true, "utterance": "is the discharge the same if you are the parent and you got the loan?", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "Yes,  the amount of the loan that the school should have returned will be discharged. You can contact your loan servicer for more information.", "session_id": "doc2dial_2972"}
{"topic_shift": true, "utterance": "can I just go to the school and ask for the loan back?", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "You can contact that school and attempt to resolve the issue with the school before applying for an unpaid refund discharge.", "session_id": "doc2dial_2972"}
{"topic_shift": false, "utterance": "Hello, I would like to know what financial aid I can receive at a particular university or vocational school.", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "have you applied to various schools?", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "Be sure to compare the help offers to see which school will be the most affordable.", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "and could they change the school?", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "Yes You may receive a provisional aid offer from a school and then find out that it changes later.", "session_id": "doc2dial_2966"}
{"topic_shift": true, "utterance": "What if the school does not include the cost of attendance in the offer of aid?", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "request this figure from the financial aid office. Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "What if the school does not include the cost of attendance in the offer of aid?", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "request this figure from the financial aid office. Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "And if later I have another question, where do I go?", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "contact the school's financial aid office. They are there to help!", "session_id": "doc2dial_2966"}
{"topic_shift": false, "utterance": "I received a notice of non-compliance and license downgrade. What happens if I don't respond?", "session_id": "doc2dial_2033"}
{"topic_shift": true, "utterance": "You should respond or it will result in your license being automatically downgraded.", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "Would you like to know what will happen if the downgrade occurs?", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "No, I am not interested in finding out.", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "Are you a Commercial Learner Permit holder?", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "No, that does not apply to me.", "session_id": "doc2dial_2033"}
{"topic_shift": true, "utterance": "What should I do since I received this notice?", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "You need to submit a copy of your USDOT Medical Examiners Certificate to the Medical Certification Unit.", "session_id": "doc2dial_2033"}
{"topic_shift": true, "utterance": "If I don't respond, there will be issues?", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "Yes, there will be many issues. Your license will not be valid. You could be charged with a violation of the Vehicle and Traffic Law VTL if you operate a commercial motor vehicle.", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "What if I am charged and convicted?", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "Your commercial drivers license may be suspended.", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "Why would I be charged?", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "You could be charged if you operate a motor vehicle and are not medically certified or in the possession of the proper license to operate the vehicle.", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "What are sections 509 in reference to?", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "They are considered serious disqualifying offenses under federal and state law , when committed in a commercial motor vehicle.", "session_id": "doc2dial_2033"}
{"topic_shift": false, "utterance": "Can I apply online for an adult with a disability?", "session_id": "doc2dial_453"}
{"topic_shift": true, "utterance": "It is possible for you to file Supplemental Security Income or SSI online but you really have to meet certain requirements.", "session_id": "doc2dial_453"}
{"topic_shift": true, "utterance": "Are SSI benefits payable to people 65 and older?", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "Yes, SSI benefits are payable to people 65 and older without disabilities who meet the financial limits.", "session_id": "doc2dial_453"}
{"topic_shift": true, "utterance": "Can I file a child's disability claim online?", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "At this time Social Security for Children's benefits are not yet allowed to apply online.", "session_id": "doc2dial_453"}
{"topic_shift": true, "utterance": "If you recently denied by SSI application can I file an appeal?", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "Yes, you can file an SSI appeal online.", "session_id": "doc2dial_453"}
{"topic_shift": true, "utterance": "When would I be eligible to file online for SSI?", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "Are you between the age of 18 and 65?", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "Yes, I am in that age frame.", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "Have you never been married?", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "No, i am married.", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "Then you cannot file for SSI.", "session_id": "doc2dial_453"}
{"topic_shift": false, "utterance": "Hi, good afternoon. I've heard that is possible to get some social security benefits for your spouse. If that's true, could you tell me how i can be able to get those?", "session_id": "doc2dial_335"}
{"topic_shift": true, "utterance": "Sure, no problem at all. There are many ways to do that, and get the benefit, such as going Online, via Phone Call, going in person or even using U.S. Embassies or consulates if you're outside the U.S.", "session_id": "doc2dial_335"}
{"topic_shift": true, "utterance": "Wow, many ways indeed. That's something nice to hear.  Look, I have certain doubt. If was the case I was the one to get those benefits, my spouse's income wouldn't become affected, right?", "session_id": "doc2dial_335"}
{"topic_shift": false, "utterance": "That's correct. Your spouse retirement income won't be affected this benefits paid to you. As a matte of fact, the combination of both incomes could play a part in your spouse's decision to take those benefits earlier.", "session_id": "doc2dial_335"}
{"topic_shift": true, "utterance": "Oh, that's a relief, you know?. Last thing I would like to do is to causing her any trouble. Look, if i wanna know something else, like benefits for someone else, do you know where i have to look?", "session_id": "doc2dial_335"}
{"topic_shift": false, "utterance": "Do you mean benefits for your family?", "session_id": "doc2dial_335"}
{"topic_shift": false, "utterance": "Yes, for my family, mainly.", "session_id": "doc2dial_335"}
{"topic_shift": false, "utterance": "Well, it is possible for them to get benefits, even if yourself don't qualify for it. So, just go to our \"Benefits for your family\" section and look for the information there.", "session_id": "doc2dial_335"}
{"topic_shift": true, "utterance": "O.k, i'll do that. Say, when I apply, Do I have to fill another application for my spouse?", "session_id": "doc2dial_335"}
{"topic_shift": false, "utterance": "No need for that. If you are granted a qualification, your application will serve as request for spousal benefits too.", "session_id": "doc2dial_335"}
{"topic_shift": true, "utterance": "Ah, pretty neat. Appreciated. Look, just to be sure. Which age do I or my spouse to be for these benefits?", "session_id": "doc2dial_335"}
{"topic_shift": false, "utterance": "That would be at least 62 years of age, plus your spouse being receiving retirement or disability benefits.", "session_id": "doc2dial_335"}
{"topic_shift": false, "utterance": "Hey i need guidance. I was told to pay up something called responsibility assessment. Can you help me?", "session_id": "doc2dial_2755"}
{"topic_shift": true, "utterance": "No problem, but first, Do you know what a driver responsibility assessment is?", "session_id": "doc2dial_2755"}
{"topic_shift": false, "utterance": "Yes, I already did some research", "session_id": "doc2dial_2755"}
{"topic_shift": true, "utterance": "Do you know who are meant to pay this?", "session_id": "doc2dial_2755"}
{"topic_shift": false, "utterance": "Yeah, i read it in that earlier research.", "session_id": "doc2dial_2755"}
{"topic_shift": false, "utterance": "Excellent. Then you must already know that You must pay if you were convicted of an alcohol or drug related offense while driving a vehicle ,boat or snowmobile in NYS or if you received 6 or more points on your record within 18 months, in NY, Quebec or Ontario.", "session_id": "doc2dial_2755"}
{"topic_shift": true, "utterance": "Can i pay for this on one of your offices?", "session_id": "doc2dial_2755"}
{"topic_shift": false, "utterance": "Sure, you can. To do it, please bring a check or money payable to for at least the minimum amount on your statement, to your local DMV office.", "session_id": "doc2dial_2755"}
{"topic_shift": true, "utterance": "O.k, i'll have that in mind. Sorry to ask but, Could you remind me what is this driver responsibility assessment?", "session_id": "doc2dial_2755"}
{"topic_shift": false, "utterance": "No problem. The driver responsibility assessment is a fee you must pay to DMV over a three year period if you're convicted of certain traffic offenses in NYS or in case you accumulate 6 or more point on your driving record in the time of 18 months. Be aware that this fee is additional to any fine, subcharges or penalties that you must pay. We hope prevent the repeated behavior with this, improving traffic safety.", "session_id": "doc2dial_2755"}
{"topic_shift": false, "utterance": "Did you say that fee is additional to any other i have to pay up?", "session_id": "doc2dial_2755"}
{"topic_shift": false, "utterance": "That's right. It has nothing to do with any other fee, fine, penalties or subcharges that you already have. It's something completely different.", "session_id": "doc2dial_2755"}
{"topic_shift": false, "utterance": "Can you help with more information and resources for VA health care?", "session_id": "doc2dial_1248"}
{"topic_shift": true, "utterance": "We can show you the different rates for VA health care copays for different test and medications.", "session_id": "doc2dial_1248"}
{"topic_shift": true, "utterance": "Do you need to know about the other VA benefits and services available?", "session_id": "doc2dial_1248"}
{"topic_shift": false, "utterance": "No I do not need to know about them at this time.", "session_id": "doc2dial_1248"}
{"topic_shift": true, "utterance": "Is there a way to update my information for health benefits?", "session_id": "doc2dial_1248"}
{"topic_shift": false, "utterance": "Yes, you can update your benefits with the VA Form 10-10EZR and the things to update are personal, financial, or insurance.", "session_id": "doc2dial_1248"}
{"topic_shift": true, "utterance": "What if I am homeless, how do I get help?", "session_id": "doc2dial_1248"}
{"topic_shift": false, "utterance": "We actually offer programs and services that can help such as free health care and in some instances free limited dental care and we can help link you with resources in your community like homeless shelters.", "session_id": "doc2dial_1248"}
{"topic_shift": true, "utterance": "How can I find out about my refills on my VA prescriptions?", "session_id": "doc2dial_1248"}
{"topic_shift": false, "utterance": "You can refill and track your VA prescriptions online and track your shipment there too.", "session_id": "doc2dial_1248"}
{"topic_shift": true, "utterance": "How do I get care for special needs and conditions?", "session_id": "doc2dial_1248"}
{"topic_shift": false, "utterance": "You can get care for special needs and conditions online like women health needs and service-related health concerns like agent orange.", "session_id": "doc2dial_1248"}
{"topic_shift": false, "utterance": "Hello, do I need information on the documents to submit for disability benefits?", "session_id": "doc2dial_321"}
{"topic_shift": true, "utterance": "Documents are normally requested in order to demonstrate that you are eligible.", "session_id": "doc2dial_321"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_321"}
{"topic_shift": false, "utterance": "In addition, a birth certificate or other proof of birth is vitally important.", "session_id": "doc2dial_321"}
{"topic_shift": false, "utterance": "What else do I need to know?", "session_id": "doc2dial_321"}
{"topic_shift": false, "utterance": "You are required to present Evidence of US Citizenship.", "session_id": "doc2dial_321"}
{"topic_shift": true, "utterance": "Where can I find more information?", "session_id": "doc2dial_321"}
{"topic_shift": false, "utterance": "You can call 1 - 800 - 772 - 1213 or 1 - 800 - 325 - 0778 and request more information on the subject.", "session_id": "doc2dial_321"}
{"topic_shift": true, "utterance": "What benefits can I qualify for?", "session_id": "doc2dial_321"}
{"topic_shift": false, "utterance": "You can rate several.", "session_id": "doc2dial_321"}
{"topic_shift": true, "utterance": "What are the benefits of applying online for disability?", "session_id": "doc2dial_321"}
{"topic_shift": false, "utterance": "It offers several advantages.", "session_id": "doc2dial_321"}
{"topic_shift": false, "utterance": "I'd like to know what I can expect from the person in charge of my Student Loan.", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "We can provide information about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.", "session_id": "doc2dial_2999"}
{"topic_shift": true, "utterance": "How do I find out who my servicer is?", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "You can find that out by calling the Federal Student Aid Information Center FSAIC at 1-800-433-3243.", "session_id": "doc2dial_2999"}
{"topic_shift": true, "utterance": "I got an email about a loan transfer. Why is that?", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "In some cases, a loan can be transferred from one servicer to another servicer but your loan will still be owned by ED.", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "Did the email say that your loan had been transferred?", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "No, I think it was just explaining what the process was but I didn't really read it all.", "session_id": "doc2dial_2999"}
{"topic_shift": true, "utterance": "And how exactly does a loan servicer help me?", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you.", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "Oh cool, it's free. What if I move or something?", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "If your circumstances change at any time during your repayment period, your loan servicer will be able to help update your information and provide guidance.", "session_id": "doc2dial_2999"}
{"topic_shift": false, "utterance": "I want to make a new MyDMV account because I'm having problems with the old one", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "Okay, would you like to know what you will need to sign up for MyDMV?", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "nope", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "I can't sign in no matter what I do so how can you help?", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "You will need to contact us. I can give you our contact information", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "can you help if I forgot my password?", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "Yes, you can use the 'Forgot your Password' tool to help you", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "can I just sign in using my NY.gov username ?", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "Yes, you won't need to create a new username and your MyDMV account will be associated with your current NY.gov ID username", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "if I still have problems what will I need to get a new account?", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "You will need your New York State driver license to start, plus a few other documents", "session_id": "doc2dial_2741"}
{"topic_shift": false, "utterance": "Why would someone have to have an ignition interlock device?", "session_id": "doc2dial_2027"}
{"topic_shift": true, "utterance": "They may be ordered for people with a history of alcohol-related violations.", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "I don't have a history of it, just the one time.", "session_id": "doc2dial_2027"}
{"topic_shift": true, "utterance": "If I have a violation before I get my restricted license or permit, what would happen?", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "Your license will be revoked for 30 days.", "session_id": "doc2dial_2027"}
{"topic_shift": true, "utterance": "If you have an interlock device, are there any other restrictions?", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "If you are required to install an ignition interlock device, you will be subjected to problem driving restrictions.", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "Is there a fee to install the device?", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "Yes, there is an installation fee.  A complete listing of fees is on the Ignition Interlock page.", "session_id": "doc2dial_2027"}
{"topic_shift": true, "utterance": "When am I allowed to drive if I have a problem driving restriction?", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "To and from your place of employment during the hours of your employment.", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "Can I still drive to school?", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "Yes, you can drive to and from the school at which you are enrolled.", "session_id": "doc2dial_2027"}
{"topic_shift": false, "utterance": "Can I be considered independent if my parents don't help me pay for college and refuse to provide information for my FAFSA?", "session_id": "doc2dial_3339"}
{"topic_shift": true, "utterance": "You cannot be considered independent from your parents just because they refuse to help you with this process.", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "What if I don't provide my information on the FAFSA?", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "the application will be considered rejected, and you may not be able to receive any federal student aid. The most you could get depending on what your college financial aid office decides would be a loan called an unsubsidized loan.", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "ok what can i do then?", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "As I mentioned the most you could get depending on what the financial aid office of your university decides would be a loan called an unsubsidized loan.", "session_id": "doc2dial_3339"}
{"topic_shift": true, "utterance": "Does this resource prove that I am dependent or independent?", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "effectively Worksheet to help students determine their dependency status by completing the FAFSA.", "session_id": "doc2dial_3339"}
{"topic_shift": true, "utterance": "What happens if I do not have contact with my parents?", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "you have no contact with your parents and you don't know where they live?", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "correct i don't know anything about them", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "Fill out the FAFSA form, and then immediately contact the financial aid office of the college or vocational school you plan to attend. Financial aid staff will tell you what to do", "session_id": "doc2dial_3339"}
{"topic_shift": false, "utterance": "Hello! Hope you are well? I was just wondering how I go about applying?", "session_id": "doc2dial_447"}
{"topic_shift": true, "utterance": "THank you I am well, hope you are too. You can now file for Supplemental Security Income SSI online but only if you meet certain requirements", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "DO I have to be 65 years old", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_447"}
{"topic_shift": true, "utterance": "If I am denied can I file an appeal?", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "Were you denied?", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "How do I do it?", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "you can file an SSI appeal online", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "Where can I learn more?", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "To learn more read how to appeal a decision", "session_id": "doc2dial_447"}
{"topic_shift": true, "utterance": "Thank you. I am hard of hearing is there a TTY number to call?", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "you can call us at TTY 1 - 800 - 325 - 0778", "session_id": "doc2dial_447"}
{"topic_shift": false, "utterance": "Hi, I would like to know if the FAFSA has deadlines for financial aid applications?", "session_id": "doc2dial_3311"}
{"topic_shift": false, "utterance": "Yes there are deadlines for applications for financial aid.", "session_id": "doc2dial_3311"}
{"topic_shift": true, "utterance": "Could you please advise what the deadlines for the academic year are?", "session_id": "doc2dial_3311"}
{"topic_shift": false, "utterance": "The deadlines for the 2019/20 Academic Year are as follows: Online Free Application for Federal Student Aid FAFSA forms must be submitted by 11:59 p.m. Central time (CT), June 30, 2020 and any corrections or updates must be submitted by 11:59 p.m.  CT, September 12, 2020.", "session_id": "doc2dial_3311"}
{"topic_shift": true, "utterance": "Do you know what the College deadlines are?", "session_id": "doc2dial_3311"}
{"topic_shift": false, "utterance": "Unfortunately I don't have college deadlines as each college has its own deadlines. Check with the collect you are interested in attending. You may also want to ask the college about its definition of an application deadline.", "session_id": "doc2dial_3311"}
{"topic_shift": false, "utterance": "Do you mean the date your FAFSA form is processed or the date the college receives your processed FAFSA data?", "session_id": "doc2dial_3311"}
{"topic_shift": false, "utterance": "The date the college receives my processed FAFSA data.", "session_id": "doc2dial_3311"}
{"topic_shift": true, "utterance": "Why do I have to meet the FAFSA deadlines?", "session_id": "doc2dial_3311"}
{"topic_shift": false, "utterance": "By completing the Free Application for Federal Student Aid (FAFSA) form allows you to be considered for federal student aid and in addition states and colleges use FAFSA information to award their own grants, scholarships and loans. Aid is usually limited so you have to meet the deadlines.", "session_id": "doc2dial_3311"}
{"topic_shift": true, "utterance": "Do States also have deadlines?", "session_id": "doc2dial_3311"}
{"topic_shift": false, "utterance": "Yes each state has its own deadlines.", "session_id": "doc2dial_3311"}
{"topic_shift": false, "utterance": "Are housebound benefits added on top of my monthly VA pension?", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "Yes, these payments are added monthly to the amount of your VA pension for qualified veterans and survivors.", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "Can you help me to see if I qualify for a housebound allowance?", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "Yes, we can help you see if you qualify for these benefits.", "session_id": "doc2dial_1506"}
{"topic_shift": true, "utterance": "What is the eligibility requirements on receiving VA aid/attendance?", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "Do you already receive a VA pension?", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_1506"}
{"topic_shift": true, "utterance": "What are some ways I can apply for aid and attendance benefits?", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "You can send in a completed VA form to your pension management center.", "session_id": "doc2dial_1506"}
{"topic_shift": true, "utterance": "What are some of the requirements I must meet to receive the aid?", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "You must rely on another person to help with all your daily tasks such as bathing, feeding and dressing. Do you meet these requirements?", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "Yes, I have someone who lives with me that helps me do all these daily activities.", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "That would qualify your for aid and attendance benefits.", "session_id": "doc2dial_1506"}
{"topic_shift": false, "utterance": "How do I get VA Title 38 USC 1151 benefits?", "session_id": "doc2dial_1260"}
{"topic_shift": true, "utterance": "You ll need to file a claim for disability compensation", "session_id": "doc2dial_1260"}
{"topic_shift": false, "utterance": "do you want to submit this application?", "session_id": "doc2dial_1260"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1260"}
{"topic_shift": true, "utterance": "I may still be able to get compensation", "session_id": "doc2dial_1260"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1260"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1260"}
{"topic_shift": false, "utterance": "At least one of these must have led directly to an added disability or to your injury or disease getting worse :VA carelessness or negligence , or VA medical or surgical treatment", "session_id": "doc2dial_1260"}
{"topic_shift": false, "utterance": "if i meet the requirements i can do", "session_id": "doc2dial_1260"}
{"topic_shift": false, "utterance": "You may be able to get compensation from VA if you suffered an added disability or your existing disability", "session_id": "doc2dial_1260"}
{"topic_shift": true, "utterance": "I want to file a disability compensation claim", "session_id": "doc2dial_1260"}
{"topic_shift": false, "utterance": "We ll award any compensation payments in the same way we would if your disability was related to your military service a service - connected disability", "session_id": "doc2dial_1260"}
{"topic_shift": false, "utterance": "Oh, hello. Please, can you help me to clarify some doubts about mailing disability documents?", "session_id": "doc2dial_309"}
{"topic_shift": true, "utterance": "Are you going to mail any document to us?", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "Yes, i'm planning to do that.", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "Very good. Then you must proceed including the SSN in order to match it with the correct application. I must remind you to not write anything on the original documents and to write your SSN in a separate sheet and then include it in the mailing envelope.", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "What about if i decide to not send these documents? There's an option?", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "Indeed, there is. I f you don't want to mail your documents, just bring them yourself to the Social Security office.", "session_id": "doc2dial_309"}
{"topic_shift": true, "utterance": "Ok, but lets say i don't want to go to the office, is there any other option?", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "Yes, you can make a call to our toll free number.", "session_id": "doc2dial_309"}
{"topic_shift": true, "utterance": "Which persons receive disability payment?", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "Well, SS can pay disability to persons who can't work because having a medical condition.", "session_id": "doc2dial_309"}
{"topic_shift": true, "utterance": "After my application, what's next?", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "We'll go through a process, mainly providing confirmation on your application.", "session_id": "doc2dial_309"}
{"topic_shift": true, "utterance": "What benefits i get using online process?", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "Well, for example you can start your disability claim immediatly.", "session_id": "doc2dial_309"}
{"topic_shift": false, "utterance": "I need a corrected ss card for an adult", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "Do you need to egally change your name because of marriage , divorce , court order or any other reason", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "are you working?", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "N/A", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "Has your name changed?", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "If you do not tell us when your name changes it could  Prevent your wages from being posted correctly to your Social Security record", "session_id": "doc2dial_3477"}
{"topic_shift": true, "utterance": "What documents do I need as proof of identity?", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "U.S. driver 's license or State - issued non - driver identification card", "session_id": "doc2dial_3477"}
{"topic_shift": true, "utterance": "will this cuase a delay when I file taxes?", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "it may which may lower the amount of your future Social Security benefits  and Cause delays when you file your taxes", "session_id": "doc2dial_3477"}
{"topic_shift": true, "utterance": "will my new card have the same number as my old card?", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "Your new card will have the same number as your previous card  and will show your new name", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "what documents do I need?", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "We will accept an identity document in your old name that has expired", "session_id": "doc2dial_3477"}
{"topic_shift": false, "utterance": "How long do accident reports stay on record from the DMV?", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "The DMV actually keeps accident reports for 4 years from the date of the accident and in rare instances maybe longer.", "session_id": "doc2dial_2769"}
{"topic_shift": true, "utterance": "Do you need a copy of an accident report?", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "No, not at this time I do not need a copy.", "session_id": "doc2dial_2769"}
{"topic_shift": true, "utterance": "Do you know how long after an accident the report is available?", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "Yes, I read how long it takes.", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "Was your accident filed electronically by police or occurred in one of the five boroughs of NY City?", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "Yes my accident was filed electronically and occurred in one of the burroughs of NY City.", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "Great, then you should allow at least 14 days from the date of the accident before looking for the report.", "session_id": "doc2dial_2769"}
{"topic_shift": true, "utterance": "What fees do I need to pay if I am searching through the mail?", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "By mail you would need to pay a search fee of $10 and add a report fee of $15 for each accident report; but is actually less when order online.", "session_id": "doc2dial_2769"}
{"topic_shift": true, "utterance": "How long will it take if a paper form was used by police to report an accident?", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "If filed with paper form, then you need to wait at least 30 days from accident before doing a search.", "session_id": "doc2dial_2769"}
{"topic_shift": true, "utterance": "Is it all possible to access accidents reports I already purchased online?", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "Absolutely, you can access the reports again and you just need to enter the Report Confirmation Number displayed during the report purchase and emailed to you.", "session_id": "doc2dial_2769"}
{"topic_shift": false, "utterance": "Could you please give me some information about finding out how to get a discharge of my federal student loans if I have recently become disabled?", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "A total and permanent disability discharge relieves you from having to repay a William D. Ford Federal District Loan Direct Loan Program loan, a Federal Family Education Loan FFEL Program loan, and/or a Federal Perkins Loan or to complete a TEACH Grant service obligation.", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "Are you attempting to qualify for the total and permanent disability discharge?", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "I am not at this time.  I am just needing to seek information about the possibility.", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "Does this type of discharge actually also apply for TEACH Grant service obligations?", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "It does indeed.", "session_id": "doc2dial_3463"}
{"topic_shift": true, "utterance": "How would I be able to show that I qualify for the TPD discharge of my loan and obligations?", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "Do you have documentation from either the Department of Veterans Affairs, the SSA, or a physician?", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "I do have that documentation, yes.", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "Is your documentation from the Department of Veterans Affairs?", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "It is.", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "You will be able to use that documentation to show that you qualify for a TPD discharge.", "session_id": "doc2dial_3463"}
{"topic_shift": true, "utterance": "Where can I find more in depth information about TPD discharges?", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "You can visit the website at disabilitydischarge.com for more information.", "session_id": "doc2dial_3463"}
{"topic_shift": false, "utterance": "Good evening, I was wondering what can i do to get some health care from you? I'm a veteran.", "session_id": "doc2dial_1274"}
{"topic_shift": true, "utterance": "At first, you need to know what kind of health care services for Veterans we can cover, and for that, you'll also need to know how the system works.", "session_id": "doc2dial_1274"}
{"topic_shift": true, "utterance": "Umm, i guess knowing eases other things, huh?. Oh, well. I'll get into that later. Look, suppose i want to manage my benefits online, what could i find?", "session_id": "doc2dial_1274"}
{"topic_shift": false, "utterance": "For example, you ca find how to refill and track your Veterans prescriptions, aside to do so online.", "session_id": "doc2dial_1274"}
{"topic_shift": true, "utterance": "O.k. ad lets say i already applied. What should i expect?", "session_id": "doc2dial_1274"}
{"topic_shift": false, "utterance": "You'll have to refer to additional material to find that out.", "session_id": "doc2dial_1274"}
{"topic_shift": true, "utterance": "Are there more information you can give me about the topic?", "session_id": "doc2dial_1274"}
{"topic_shift": false, "utterance": "Sure. We have available for you some valuable information, such as the VA health care copay rates for different types of care, tests and medications.", "session_id": "doc2dial_1274"}
{"topic_shift": true, "utterance": "Do you want to know about some other Veterans benefits and services?", "session_id": "doc2dial_1274"}
{"topic_shift": false, "utterance": "That would be very touching of you. Yes please.", "session_id": "doc2dial_1274"}
{"topic_shift": false, "utterance": "Well, yo have the s\u00a1disability compensation pay.", "session_id": "doc2dial_1274"}
{"topic_shift": true, "utterance": "What else?", "session_id": "doc2dial_1274"}
{"topic_shift": false, "utterance": "There are specific health needs and conditions, like service related conditions.", "session_id": "doc2dial_1274"}
{"topic_shift": false, "utterance": "can you tell me about VA Aid and Attendance benefits and Housebound allowance?", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "what if I need help with daily activities or my housebound?", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "find out if you qualify", "session_id": "doc2dial_1512"}
{"topic_shift": true, "utterance": "Am I eligible for VA Aid and Attendance or Housebound benefits as a Veteran or survivor?", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "You need another person to help you perform daily activities , like bathing , feeding , and dressing", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "then you are eligible for this benefit", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "is there any other requirement?", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "if you meet a single requirement it is enough", "session_id": "doc2dial_1512"}
{"topic_shift": true, "utterance": "can I apply in person?", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "You can bring your information to a VA regional office near you .s   [39] Find your nearest VA regional office", "session_id": "doc2dial_1512"}
{"topic_shift": false, "utterance": "Are there FAFSA deadlines I need to meet for federal student aid?", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "Yes there are FAFSA deadlines and I can give them to you.", "session_id": "doc2dial_3305"}
{"topic_shift": true, "utterance": "What are the Federal deadlines?", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "Federal deadlines for the 2020-21 academic year must be submitted by 11:59 pm CT June 30, 2021.", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "what about 2019-20 Academic Year?", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "The online free application for FAFSA forms are required to be submitted by 11:59 pm CT June 30, 2020; and any updates or corrections by 11:59 CT Semptember 12, 2020.", "session_id": "doc2dial_3305"}
{"topic_shift": true, "utterance": "Are there specific deadlines for the college?", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "Each college has its own deadline and ask your college the definition of an application deadline they go by.", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "Do you know if it is the date your FAFSA form is processed or the date the college receives the processed FAFSA data?", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "No, I am not sure?", "session_id": "doc2dial_3305"}
{"topic_shift": true, "utterance": "What about state deadlines?", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "Each state would have their own deadlines.", "session_id": "doc2dial_3305"}
{"topic_shift": false, "utterance": "What if I don t have VA health benefits?", "session_id": "doc2dial_1275"}
{"topic_shift": true, "utterance": "you can receive attention if you meet some requirements", "session_id": "doc2dial_1275"}
{"topic_shift": false, "utterance": "which are the requirements?", "session_id": "doc2dial_1275"}
{"topic_shift": false, "utterance": "If you ve served in a combat zone ,  get free private counseling , alcohol and drug assessment , and other support at one of our 300 community Vet Centers", "session_id": "doc2dial_1275"}
{"topic_shift": true, "utterance": "How do I do with someone now if it is an emergency", "session_id": "doc2dial_1275"}
{"topic_shift": false, "utterance": "Call 911 or Go to the nearest emergency room", "session_id": "doc2dial_1275"}
{"topic_shift": true, "utterance": "Where can I find more information and support?", "session_id": "doc2dial_1275"}
{"topic_shift": false, "utterance": "See our Understanding PTSD and PTSD Treatment booklet for more about PTSD symptoms and treatment . Read the booklet PDFsGo to our National Center for PTSD website for information about PTSD treatment and support", "session_id": "doc2dial_1275"}
{"topic_shift": true, "utterance": "Can I get disability compensation if I think I have PTSD linked to military service?", "session_id": "doc2dial_1275"}
{"topic_shift": false, "utterance": "If you have symptoms of PTSD and suffered a serious injury , personal trauma , sexual trauma , or were threatened with injury , sexual assault , or death while serving in the military", "session_id": "doc2dial_1275"}
{"topic_shift": false, "utterance": "If I have TEPT symptoms", "session_id": "doc2dial_1275"}
{"topic_shift": false, "utterance": "Hello, can you tell me if you have total disability can you qualify for a discharge of your federal loans?", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "Of course, it is important that you download the TPD for total and permanent disability.", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "What requirements are needed to qualify for a TPD download?", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "It is noteworthy that you must complete and submit a TPD download request. In addition to sending some documents related to the topic.", "session_id": "doc2dial_3462"}
{"topic_shift": true, "utterance": "I wonder if it is mandatory to present the documents?", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "It is not necessary, you just have to complete and submit the application.", "session_id": "doc2dial_3462"}
{"topic_shift": true, "utterance": "Can you explain the TPD download in more detail?", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "Mainly it consists of freeing from having to pay a Program loan.", "session_id": "doc2dial_3462"}
{"topic_shift": true, "utterance": "Can you advise me how can I qualify for a TPD download?", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "Sure, to qualify for such a plan you must provide documentation from one of three sources.", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "Can you explain more what you just mentioned please?", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "As a first step you should visit the Department of Veterans Affairs VA.", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "Perfect, and what else should I keep in mind?", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "You must follow other processes to demonstrate that you qualify.", "session_id": "doc2dial_3462"}
{"topic_shift": true, "utterance": "Can you tell me about the amounts to be canceled?", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "It is important to note that the date you are considered to be discharged is different depending on how you qualified for the discharge.", "session_id": "doc2dial_3462"}
{"topic_shift": false, "utterance": "is there a deadline for the fafsa application?", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "Yes, there are FAFSA deadlines. I can give them to you if you want.", "session_id": "doc2dial_3304"}
{"topic_shift": true, "utterance": "what are the 2019-2020 federal deadlines?", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "Online Free Application for Federal Student Aid forms must be submitted by 11:59 p.m. Central time, June 30, 2020. Any corrections or updates must be submitted by 11:59 p.m. CT, September 12, 2020.", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "what are the 20-21 federal deadlines?", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "Online FAFSA forms must be submitted by 11:59 p.m. Central time on June 30, 2021. Any corrections or updates must be submitted by 11:59 p.m. CT on Sept. 11, 2021.", "session_id": "doc2dial_3304"}
{"topic_shift": true, "utterance": "what is the deadline for state aid?", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "Each state has its own deadline.", "session_id": "doc2dial_3304"}
{"topic_shift": true, "utterance": "does UTEP have their own deadline?", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "Each college may have its own deadline. You would have to check with UTEP. You may also want to ask your college about its definition of an application deadline.", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "Ask them if the deadline is the date your FAFSA form is processed or the date the college receives your processed FAFSA data ?", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "okay, I will", "session_id": "doc2dial_3304"}
{"topic_shift": true, "utterance": "do you have the Texas state deadlines?", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "Yes, I can give you the 2020 21 Academic Year State Deadlines", "session_id": "doc2dial_3304"}
{"topic_shift": false, "utterance": "What is VA assistance and home assistance and subsidy benefits?", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "is one that provides monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "Do you need help with daily activities?", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "yes i need help with my daily activities", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "ok you qualify", "session_id": "doc2dial_1513"}
{"topic_shift": true, "utterance": "Should I fill out a Nursing Home Information Request?", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "Yes, you will need to complete a Nursing Home Request for Information regarding the Assistance and Assistance Request Form", "session_id": "doc2dial_1513"}
{"topic_shift": true, "utterance": "Do I have to meet any requirement to have VA assistance?", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "yes, you need someone else to help you carry out daily activities, such as bathing, feeding and dressing", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "ok, if I have another person who helps me to carry out daily activities, like bathing, feeding and dressing.", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "ok you may be eligible for this benefit", "session_id": "doc2dial_1513"}
{"topic_shift": true, "utterance": "What form should I complete for a nursing home information request?", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "you must download form VA 21 - 0779 PDf", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "What to do if I am in a nursing home?", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "You must complete a Nursing Home Information Request regarding the Assistance and Assistance Request Form", "session_id": "doc2dial_1513"}
{"topic_shift": true, "utterance": "how to be eligible for this benefit?", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "You may be eligible for this benefit, if at least one of these must be true:You need someone else to help you with daily activities, such as bathing, feeding and dressing, and you have to stay in bed or spend a large part of the day in bed due to illness,", "session_id": "doc2dial_1513"}
{"topic_shift": false, "utterance": "What is VA Aid and Attendance benefits and housebound allowance used for?", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "VA Aidi and Attendance or Housebound benefits provides a monthly payment on top of the amount of your monthly VA pension for qualified Veterans and survivors.", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "If I need help with daily activities or am housebound will the aid help?", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "First you have to qualify.", "session_id": "doc2dial_1507"}
{"topic_shift": true, "utterance": "How will I be qualified for VA Aid if i get a pension?", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "You can be eligible for other benefits as well.", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "What must be true for me to get VA Aid on top of my VA pension?", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "Do you need another person to help you perform daily activities such as taking a bath, feeding, or dressing?", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "Yes, I need help bathing, feeding, and dressing from another person.", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "Then you will absolutely receive VA aid and Attendance.", "session_id": "doc2dial_1507"}
{"topic_shift": true, "utterance": "How long will it take to know my VA decision?", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "It just depends on when we receive them because we process in order we get them, unless claim requires a priority processing.", "session_id": "doc2dial_1507"}
{"topic_shift": false, "utterance": "Does the FAFSA have Deadlines?", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "Yes, there are FAFSA deadlines, and we have them right here. Don't miss out on financial aid opportunities.", "session_id": "doc2dial_3310"}
{"topic_shift": true, "utterance": "How are state deadlines?", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "Each state has its own term you need to see the list", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "what year would the list be", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "2020/21 State academic year deadlines", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "Is it the only date you have?", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "There is also the 2019/20 academic year deadlines", "session_id": "doc2dial_3310"}
{"topic_shift": true, "utterance": "How is the university terms?", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "Each university can have its own deadline. Check with the university you are interested in attending. You can also ask your university about defining an application deadline.", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "When is your FAFSA form processed?", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "I really do not know", "session_id": "doc2dial_3310"}
{"topic_shift": false, "utterance": "Can you tell me how to access the accident reports I bought online?", "session_id": "doc2dial_2768"}
{"topic_shift": true, "utterance": "Of course.", "session_id": "doc2dial_2768"}
{"topic_shift": false, "utterance": "Have you purchased accident reports online within the last 7 calendar days?", "session_id": "doc2dial_2768"}
{"topic_shift": false, "utterance": "Yes, I did. That's why I'm asking.", "session_id": "doc2dial_2768"}
{"topic_shift": false, "utterance": "In that case you can access the reports again. Enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation.", "session_id": "doc2dial_2768"}
{"topic_shift": true, "utterance": "And how much does a search cost me?", "session_id": "doc2dial_2768"}
{"topic_shift": false, "utterance": "Search fees are required by law, see Vehicle and Traffic Law Section 202 on our website for a list of fees.", "session_id": "doc2dial_2768"}
{"topic_shift": true, "utterance": "I'll have a look at that later. Say, what do I need to provide to order an accident report by mail?", "session_id": "doc2dial_2768"}
{"topic_shift": false, "utterance": "You need the plate number of a vehicle involved in the crash/accident, and/or the driver license number of a person who was involved in the crash/accident.", "session_id": "doc2dial_2768"}
{"topic_shift": true, "utterance": "Can you suggest a topic that might be interesting for me?", "session_id": "doc2dial_2768"}
{"topic_shift": false, "utterance": "DMV Records.", "session_id": "doc2dial_2768"}
{"topic_shift": true, "utterance": "Do I have to pay a fee just to find out if my report is available?", "session_id": "doc2dial_2768"}
{"topic_shift": false, "utterance": "You can do a free limited search to see if your report is available. The system provides a list of accidents by date and county, and you can search for the plate number to see if the report is available.", "session_id": "doc2dial_2768"}
{"topic_shift": false, "utterance": "What documents do I need to get a corrected Social Security Card?", "session_id": "doc2dial_3476"}
{"topic_shift": true, "utterance": "Citizenship is one option.", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "Have you established yourself as American citizen with us?", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "No, I don't think that I have.", "session_id": "doc2dial_3476"}
{"topic_shift": true, "utterance": "Can I use my US passport as proof of both being a citizen and my identity?", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "Yes you can.", "session_id": "doc2dial_3476"}
{"topic_shift": true, "utterance": "Ok, I see what you mean by citizenship. A passport proves that?", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "Yes, it does.", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "Do you need to change your name on your Social Security Card?", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "Not right now, but I might in the future. I am getting married next year.", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "If I had changed my name what document would I need?", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "Any unexpired identity document in your new name, as long as we can find in our records your previous identity.", "session_id": "doc2dial_3476"}
{"topic_shift": true, "utterance": "Is a passport ok?", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "Yes it is.", "session_id": "doc2dial_3476"}
{"topic_shift": true, "utterance": "What if my documentation in my old name has expired?", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "Yes, we will accept expired documents to prove your prior name.", "session_id": "doc2dial_3476"}
{"topic_shift": false, "utterance": "What can you tell me about disability benefits?", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "You can learn about disability benefits.", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Can I find information online if I all ready receive Social Security disability benefits?", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Yes, you can get info and services for managing your benefits online if you all ready receive Social Security disability benefits.", "session_id": "doc2dial_308"}
{"topic_shift": true, "utterance": "Are there particular documents I would need to provide?", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Did we ask you to send documents to show that you are eligible?", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Yes, you did ask me to send in some documents.", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Do you have your birth certificate?", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Yes, I have my birth certificate.", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Do you have proof of US citizenship?", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "No, I do not have proof of citizenship.", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Then you do not have the documents we need to show you are eligible.", "session_id": "doc2dial_308"}
{"topic_shift": false, "utterance": "Hello I need information about How I get VA benefits Title 38 USC 1151", "session_id": "doc2dial_1261"}
{"topic_shift": true, "utterance": "You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job. Find out how to file a disability compensation claim", "session_id": "doc2dial_1261"}
{"topic_shift": false, "utterance": "Do you know what to do when you apply?", "session_id": "doc2dial_1261"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1261"}
{"topic_shift": false, "utterance": "What should I present in the claim?", "session_id": "doc2dial_1261"}
{"topic_shift": false, "utterance": "You will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.", "session_id": "doc2dial_1261"}
{"topic_shift": true, "utterance": "Can I get compensation from VA?", "session_id": "doc2dial_1261"}
{"topic_shift": false, "utterance": "of course You may be able to get VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.", "session_id": "doc2dial_1261"}
{"topic_shift": true, "utterance": "And if my disability was related to my military service, could I receive any compensation?", "session_id": "doc2dial_1261"}
{"topic_shift": false, "utterance": "of course We will award any compensation payment in the same manner as we would if your disability was related to your military service and a service related disability...", "session_id": "doc2dial_1261"}
{"topic_shift": true, "utterance": "I want to know if I am eligible for disability benefits", "session_id": "doc2dial_1261"}
{"topic_shift": false, "utterance": "To find out if you are eligible, at least one of these must have directly led to an additional disability or worsened injury or illness:\u00a0\u00a0\u00a0\u00a0\u00a0 GO negligence or neglect, or\u00a0\u00a0\u00a0\u00a0\u00a0 VA medical or surgical treatment,", "session_id": "doc2dial_1261"}
{"topic_shift": false, "utterance": "I need help with creating a MyDMV account. What do i need to create one?", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "Just to clarify, you want to know the requirements to create a MyDMV account?", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "Yes, i don't know very well what documents i need", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "Also i don't know what to do if after creating my account i forget my password", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "In that case, you can use the ' Forgot your Password ' tool and follow the steps.", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "What happens if i already have an NY gov ID when i sign up?", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "In that case, your MyDMV account will be associated with your current NY gov ID username and you will not need to create a new username.", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "I have multiple NY gov usernames and the one i used is not associated with my MyDMV account, What can i do? Please help!", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "Ok, to solve that, please follow these instructions:Step 1 : Use this link to clear out your sign in information from our system. This will stop you from being redirected to the Register for MyDMV Online Services page .Step 2 : Use the Forgot your Username tool on the NY.gov ID sign in page to get a list of all of your NY.gov ID Usernames. If you have more than one email address , be sure to check all of them . Sign in with the username you created for MyDMV . If you do n't remember the password you can use the ' Forgot your Password ' tool .", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "Thank you. I now ordered my driver license but it still hasn't arrived. What can i do?", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "For that, you will need to wait until you receive it. Sorry if this answer doesn't resolve your problem but waiting is the only way.", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "I need help with the photo document number, how do i know if i'm doing it the correct way?", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "First, make sure you enter your photo document number correctly (exactly as it appears on the email) because It is very easy to mistake the following:  the number 1 for letter the Is  the number 0 for the letter O  the letter Q and the letter O  the number 5 and the letter S  the number ' 8 ' and the letter ' B '", "session_id": "doc2dial_2740"}
{"topic_shift": false, "utterance": "I want to find out more about who is handling my school loan", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "We can help you learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans", "session_id": "doc2dial_2998"}
{"topic_shift": true, "utterance": "where do I go for info if the loan isn't with the Department of Education?", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "Do you have FFEL Program loans that are not owned by ED?", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "You should contact your servicer", "session_id": "doc2dial_2998"}
{"topic_shift": true, "utterance": "what do I do after I get the welcome letter on a loan transfer?", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "You should start sending in payments to the new servicer", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "what happens to my loan in a transfer?", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "It just means that a new servicer will provide the support you need to fully repay your loans", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "if it is a Department of Education loan and they transfer it does it become something else?", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "The loan will still be owned by ED", "session_id": "doc2dial_2998"}
{"topic_shift": false, "utterance": "Hello, do I need information on the documents to submit for disability benefits?", "session_id": "doc2dial_320"}
{"topic_shift": true, "utterance": "Documents are normally requested in order to demonstrate that you are eligible.", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "In addition, a birth certificate or other proof of birth is vitally important.", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "What else do I need to know?", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "You are required to present Evidence of US Citizenship.", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "What if you were not born in the United States?", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "It is also important to present the US military discharge document. USA", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "Can you tell me more than those mentioned above?", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "You must show last year's self-employment tax returns.", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "You must be aware of the requirements you must carry to qualify.", "session_id": "doc2dial_320"}
{"topic_shift": false, "utterance": "Hello, how are you? I need help figuring out how to get health care for veterans, I'm not the youngest anymore.", "session_id": "doc2dial_1249"}
{"topic_shift": true, "utterance": "Then you're in the right place. Here you can learn how VA health care works and which Veterans health care services we cover.", "session_id": "doc2dial_1249"}
{"topic_shift": true, "utterance": "That sounds great! Do you have more information then?", "session_id": "doc2dial_1249"}
{"topic_shift": false, "utterance": "Yes, we do. You can view our current copay rates for different types of care, tests, and medications, to name an example.", "session_id": "doc2dial_1249"}
{"topic_shift": true, "utterance": "Would you like to learn about other VA benefits and services?", "session_id": "doc2dial_1249"}
{"topic_shift": false, "utterance": "No, I'm fine.", "session_id": "doc2dial_1249"}
{"topic_shift": true, "utterance": "Can you maybe tell me how to manage my health and benefits?", "session_id": "doc2dial_1249"}
{"topic_shift": false, "utterance": "Of course. You can order a prescription refill and track your shipment online, for example.", "session_id": "doc2dial_1249"}
{"topic_shift": true, "utterance": "Nevermind, forget this. Can I find out when to expect a decision on my application?", "session_id": "doc2dial_1249"}
{"topic_shift": false, "utterance": "Yes, and you can also find out what to do next.", "session_id": "doc2dial_1249"}
{"topic_shift": true, "utterance": "Can I also track the status of an open health care appeal?", "session_id": "doc2dial_1249"}
{"topic_shift": false, "utterance": "Yes, you can also track the status of an open VA health care appeal.", "session_id": "doc2dial_1249"}
{"topic_shift": false, "utterance": "HEllo, my SSI was denied, and I am upset about it, can  I file an appeal or something?", "session_id": "doc2dial_446"}
{"topic_shift": true, "utterance": "I am sorry to hear that. Yes you may reapply.", "session_id": "doc2dial_446"}
{"topic_shift": false, "utterance": "Would you like to know how to do that?", "session_id": "doc2dial_446"}
{"topic_shift": false, "utterance": "Yes please that would be wonderful.", "session_id": "doc2dial_446"}
{"topic_shift": false, "utterance": "Okay  no problem. You can file an SSI appeal online.", "session_id": "doc2dial_446"}
{"topic_shift": true, "utterance": "THank you, I have another question, I  have a disability, how do I apply?", "session_id": "doc2dial_446"}
{"topic_shift": false, "utterance": "Sure. You can apply online", "session_id": "doc2dial_446"}
{"topic_shift": true, "utterance": "Where can I learn more about that?", "session_id": "doc2dial_446"}
{"topic_shift": false, "utterance": "Click here to learn more about SSI", "session_id": "doc2dial_446"}
{"topic_shift": true, "utterance": "Where can I learn more about appealing online?", "session_id": "doc2dial_446"}
{"topic_shift": false, "utterance": "Read about that here.", "session_id": "doc2dial_446"}
{"topic_shift": true, "utterance": "Can I schedule an appointment?", "session_id": "doc2dial_446"}
{"topic_shift": false, "utterance": "Yes you can", "session_id": "doc2dial_446"}
{"topic_shift": false, "utterance": "How can I tell the difference between a dependent student and an independent student?", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "Read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.", "session_id": "doc2dial_3338"}
{"topic_shift": true, "utterance": "What if my parents don't want to help me pay for college?", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "Well, you can't be considered independent of your parents just because they refuse to help you with this process.", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "Can't you provide their information on the FAFSA form?", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "Yes, I can't. They refuse to give me all information that is needed.", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "In that case the application will be considered rejected, and you might not be able to receive any federal student aid. The most you would be able to get depending on what the financial aid office at your college decides would be a loan called an unsubsidized loan.", "session_id": "doc2dial_3338"}
{"topic_shift": true, "utterance": "Could it be that the questions on the form change each year? My friend tried to help me by showing me his form from last year, but some questions were different.", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "Yes, questions may change depending on the year. You'll find the questions that determine your dependency status on our website, first in a graphic format and then for 2020/21, specifically in a table of dependency status questions.", "session_id": "doc2dial_3338"}
{"topic_shift": true, "utterance": "How can I tell the difference between a dependent student and an independent student again?", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "Read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.", "session_id": "doc2dial_3338"}
{"topic_shift": true, "utterance": "What if I have answered that I'm a dependent student?", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "Then for federal student aid purposes, you're considered to be an independent student and will not provide information about your parents on the FAFSA form.", "session_id": "doc2dial_3338"}
{"topic_shift": false, "utterance": "How long will driver restriction be in effect?", "session_id": "doc2dial_2026"}
{"topic_shift": true, "utterance": "Is your revocation due to an alcohol-related incident?", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "The restriction remains in effect for five years from the date you receive your driver license or permit", "session_id": "doc2dial_2026"}
{"topic_shift": true, "utterance": "What happens if I have a moving violation conviction before I get my driver license or permit with the problem driver restriction?", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "The approval for a driver license or permit with the problem driver restriction will be withdrawn if you are convicted of any of these violations: following too closely tailgatings or speeding , speed contest", "session_id": "doc2dial_2026"}
{"topic_shift": true, "utterance": "What if I have been convicted?", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "Your driver license will be revoked", "session_id": "doc2dial_2026"}
{"topic_shift": true, "utterance": "Can I operate a commercial vehicle in another state if I have a CDL?", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "A driver with a CDL issued in another state can not operate a commercial motor vehicle in New York State with a problem driver restriction on their New York State record", "session_id": "doc2dial_2026"}
{"topic_shift": true, "utterance": "How long with my license be revoked?", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "Your driver license will be revoked for a minimum of 30 days. You may then apply for to the DIU for a new license and must pay a non - refundable $ 100 application fee", "session_id": "doc2dial_2026"}
{"topic_shift": true, "utterance": "Where can I get more info on installation fees?", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "Visit the Ignition Interlock page at the NYS Division of Criminal Justice Services website", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "Do I need to install an ignition lock device?", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "You may be required to install an ignition interlock device on any and all vehicles you own and/or operate. You are also subject to the problem driving restrictions", "session_id": "doc2dial_2026"}
{"topic_shift": false, "utterance": "Greetings and good evening. I'm searching for disability requirements, specifically for adults, can you help me on that?", "session_id": "doc2dial_452"}
{"topic_shift": true, "utterance": "You have come to the right place. We can help you out with that. As you may already know, you can file a Supplemental Security Income after meeting certain requirements, such as being between ages of 18 and 65.", "session_id": "doc2dial_452"}
{"topic_shift": true, "utterance": "Aha, O.K. Just a moment, before you continue. I know this is going way ahead but, if my request is denied, can I get an appeal?", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "Well, in fact, you can. You can learn more about it in the proper section of our guides.", "session_id": "doc2dial_452"}
{"topic_shift": true, "utterance": "Oh, right, now  we are talking. What needs to do a person of 65 or more to apply then?", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "Just something as simple as give us a call at 1-800-772-1213. There we can talk and arrange things up.", "session_id": "doc2dial_452"}
{"topic_shift": true, "utterance": "But, is a call the only way? Can't I set up an appointment?", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "yes, you can do that. Schedule an appointment with a Social Security office so you can file an application. All you have to do is Call us at 1-800-772-1213 and set everything up.", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "O.k, at least I have options then. So, you can tell me what are those requirements for adult with disability that i asked before?", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "Well, sure. I think i said to you that one of those requirement was having certain age so, Are you between ages of 18 and 65?", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "Yes, I'm between those ages.", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "Are you married?", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "No, never did that.", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "Then you can't apply for this.", "session_id": "doc2dial_452"}
{"topic_shift": false, "utterance": "I forgot to answer to the notice of non-compliance and license downgrade, is that a problem?", "session_id": "doc2dial_2032"}
{"topic_shift": true, "utterance": "Yes, this will result in your Commercial Driver License automatically being downgraded to a Non - CDL class and/or your Commercial Learner Permit being cancelled. Please, submit teh required information to the Medical Certification Unit at least 20 days before the effective date of the downgrade. This will allow for receipt and processing time.", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "Has your license already been downgraded?", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "Not yet.", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "Do you have a Commercial Learner Permit?", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "Yes, I'm a Commercial Learner Permit holder.", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "In that case,  you will need to retake any applicable knowledge tests you passed more than 180 days from the date you apply for reinstatement.", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "How do I get a non-commercial driver's license?", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "You can get a non-commercial duplicate license online  after the effective date on the downgrade notice.Since then your commercial class license document will no longer be valid.", "session_id": "doc2dial_2032"}
{"topic_shift": true, "utterance": "I've received a notice of non-compliance and license downgrade, what should I do now?", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_2032"}
{"topic_shift": true, "utterance": "A year ago I was convicted of a serious offense, will that be a problem?", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "Maybe,  because you commercial driver license may be suspended.", "session_id": "doc2dial_2032"}
{"topic_shift": false, "utterance": "Hello I need information about the Driver Responsibility Assessment Payment", "session_id": "doc2dial_2754"}
{"topic_shift": true, "utterance": "want to know What is a driver responsibility evaluation?", "session_id": "doc2dial_2754"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2754"}
{"topic_shift": false, "utterance": "The Driver Responsibility Assessment is a fee that you must pay the DMV over a three-year period if you are convicted of certain traffic violations in New York State or accumulate 6 or more points on your driving record within 18 months. .", "session_id": "doc2dial_2754"}
{"topic_shift": true, "utterance": "What do I do if I have to pay for a driver responsibility evaluation?", "session_id": "doc2dial_2754"}
{"topic_shift": false, "utterance": "DMV will send you a statement with the amount you owe. You must pay at least the minimum amount by the payment date or your driver's license will be suspended. You can also pay for the full evaluation.", "session_id": "doc2dial_2754"}
{"topic_shift": false, "utterance": "If you receive more than 6 points on your driving record during an 18-month period, what would the annual assessment be?", "session_id": "doc2dial_2754"}
{"topic_shift": false, "utterance": "The annual evaluation is $ 25 for each point, in addition to the original six points. The minimum amount you must pay each year is the annual evaluation.", "session_id": "doc2dial_2754"}
{"topic_shift": true, "utterance": "If you need to change your name to where can I do it?", "session_id": "doc2dial_2754"}
{"topic_shift": false, "utterance": "You must go to a DMV office.", "session_id": "doc2dial_2754"}
{"topic_shift": true, "utterance": "What if someone is convicted of an alcohol or drug related crime or refuses to do a chemical test?", "session_id": "doc2dial_2754"}
{"topic_shift": false, "utterance": "The annual evaluation is $ 250. sThe minimum amount you must pay each year is the annual evaluation. The total evaluation for the three years is $ 750.", "session_id": "doc2dial_2754"}
{"topic_shift": false, "utterance": "I don't think I qualify, but who qualifies for what benefits?", "session_id": "doc2dial_334"}
{"topic_shift": true, "utterance": "Even if you do not qualify for benefits on someone else's record some members of your family may qualify for benefits on your record.", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "Do you have more info on this?", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "Yes, are you interested in information about benefits for your family?", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "no, mainly about myself", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "Has the person you want to qualify for benefits never married or had children?", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "no they haven't", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "You can look at some of our resources to find more information.", "session_id": "doc2dial_334"}
{"topic_shift": true, "utterance": "when someone else qualifies for benefits because of someone who worked do the benefits for the person that worked get lower?", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "Benefits paid to a spouse will not decrease the other spouse's retirement benefit.", "session_id": "doc2dial_334"}
{"topic_shift": true, "utterance": "if a few people qualify for one person will they get a whole lot of money?", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "The total amount they can all receive is about 150 to 180 percent of the worker's full retirement benefit .", "session_id": "doc2dial_334"}
{"topic_shift": false, "utterance": "Hello, I would like to know what a school aid offer is", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "have you applied to various schools?", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "if so be sure to compare the help offers to see which school will be the most affordable.", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "and could it happen that you receive an offer of provisional help from a school and then find out what changes later?", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "Yes, this could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA but then decided to live off campus or if you are selected for verification.", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "and the aid can vary?", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "Because your financial aid package is created for you and is based on the cost of attending a particular school, your aid amounts will vary from school to school.", "session_id": "doc2dial_2967"}
{"topic_shift": true, "utterance": "and how can i calculate the net price?", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "Follow these simple steps to calculate your net price, or net cost, for each school, and find out which school will be most accessible to you.", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "and do you have to include the prices?", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation.", "session_id": "doc2dial_2967"}
{"topic_shift": false, "utterance": "Hello, I need help, I recently left school and the school did not make the required repayment of the loan funds, how do I do?", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "First, it's important that you get more information about the unpaid rebate registration to see if you can qualify.", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "dropped out of school after receiving a loan from the Loan Program?", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "Right", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "in that case the school may have been required by federal regulations to return some or all of the loan money to your loan servicer.", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "and i could be eligible?", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "Of course you may be eligible for a discharge of the part of your loan that the school was unable to repay.", "session_id": "doc2dial_2973"}
{"topic_shift": true, "utterance": "and another question whether a parent who received a Direct PLUS Loan to help pay for their child's education. Can my loan be canceled due to an unpaid refund?...", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "Yes, the loan amount that the school should have repaid will be canceled. Contact your loan servicer for more information.", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "Is that only in cases where the child dropped out of school but the school did not make the required repayment of the parent's PLUS loan funds?", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "that is correct, the loan amount that the school should have repaid will be canceled.", "session_id": "doc2dial_2973"}
{"topic_shift": true, "utterance": "ok, so i want to request the download of the refund without paying, what do i do?", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "just complete the Loan Download Application - Unpaid Repayment and submit the completed form to your loan servicer.", "session_id": "doc2dial_2973"}
{"topic_shift": false, "utterance": "I'm looking for some guidance on how to register a vehicle from another state.", "session_id": "doc2dial_2783"}
{"topic_shift": true, "utterance": "Would you like to know if you have to register your vehicle in New York State?", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "This depends on several factors.", "session_id": "doc2dial_2783"}
{"topic_shift": true, "utterance": "Well, apparently my car doesn't meet the emissions standards of Cali. What am I supposed to do about that?", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "You should read the information about California emissions standards to determine if there is an exemption for your vehicle.", "session_id": "doc2dial_2783"}
{"topic_shift": true, "utterance": "Will do. Where can I find information about a lien on my certificate?", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "You should see the section explaining how to remove or add a lienholder from a title.", "session_id": "doc2dial_2783"}
{"topic_shift": true, "utterance": "And how am I supposed to provide proof of ownership if the out-of-state title is not in my name?", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "It depends whether the vehicle was purchased new or used from a dealer, or from a private owner.", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "Is it a new vehicle purchased from an out-of-state dealer?", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "Yes, indeed.", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "In that case you need to provide us several documents.", "session_id": "doc2dial_2783"}
{"topic_shift": true, "utterance": "Random time! Can you suggest a random topic?", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "Registration.", "session_id": "doc2dial_2783"}
{"topic_shift": false, "utterance": "I want to know how to create an account", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "Do you want to create a my Social Security account?", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "no, just know how to help someone", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "what would someone need to create an account?", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "You will be asked to verify your identity by providing personal information about yourself and answering questions that only you are likely to know . You must create a username and password that will be used to access your online account", "session_id": "doc2dial_485"}
{"topic_shift": true, "utterance": "and if this person has had some problems with fraud alerts and such will that be a problem?", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "you can still open a my Social Security account by temporarily having it lifted. Contact our Identity Services Provider and request that they temporarily lift your security freeze or fraud alert. Then you will be able to create a my Social Security account online", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "and the fraud alert will go away ?", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "the Identity Services Provider may automatically reinstate it after your temporary lift expires", "session_id": "doc2dial_485"}
{"topic_shift": true, "utterance": "and someone can use their account when they help them?", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "No one can create or use an account on your behalf , even with written permission .For your protection you are the only one who can create your personal my Social Security account for your own exclusive use . Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment .", "session_id": "doc2dial_485"}
{"topic_shift": true, "utterance": "and if we can't get the alert lifted then we won't be able to create an account?", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "You can still visit your local Social Security office to open an account in person .", "session_id": "doc2dial_485"}
{"topic_shift": false, "utterance": "How do I change direct deposit?", "session_id": "doc2dial_491"}
{"topic_shift": true, "utterance": "do you have one set up?", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "Do you want to set up or change the direct deposit of your benefit payment ?", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "We are constantly expandingand improving our online services , including the ability to set up or change your direct depositinformation", "session_id": "doc2dial_491"}
{"topic_shift": true, "utterance": "Why do I need a bank account?", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "You have direct deposit, correct?", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "] As of March 1 , 2013 ,you are required to receive your payments electronically", "session_id": "doc2dial_491"}
{"topic_shift": true, "utterance": "what is direct deposit?", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "Direct deposit is a simple , safe , and secure way to get benefits", "session_id": "doc2dial_491"}
{"topic_shift": false, "utterance": "Could you please give me some information about survivors' benefits?", "session_id": "doc2dial_3489"}
{"topic_shift": true, "utterance": "We do have a survivors planner that you can use to see what best suits your particular situation.", "session_id": "doc2dial_3489"}
{"topic_shift": true, "utterance": "What can I do if I do not have enough Social Security credits to qualify for benefits?", "session_id": "doc2dial_3489"}
{"topic_shift": false, "utterance": "You can use one of our benefit calculators to estimate your future retirement, disability, and survivors benefits if you want an estimate.", "session_id": "doc2dial_3489"}
{"topic_shift": true, "utterance": "If I have never worked, can I still qualify for spousal benefits?", "session_id": "doc2dial_3489"}
{"topic_shift": false, "utterance": "You may still qualify for benefits if you are the spouse or divorced spouse of a retired worker even if you have never worked.", "session_id": "doc2dial_3489"}
{"topic_shift": false, "utterance": "Am I eligible for benefits based on my ex-spouse?", "session_id": "doc2dial_3489"}
{"topic_shift": false, "utterance": "Even if you never worked under Social Security, you may still qualify for benefits if you are the spouse or divorced spouse of a retired worker.", "session_id": "doc2dial_3489"}
{"topic_shift": true, "utterance": "What about my benefits at the time of my passing?", "session_id": "doc2dial_3489"}
{"topic_shift": false, "utterance": "You can use our Survivors Planner to learn how your family members will be protected if you die.", "session_id": "doc2dial_3489"}
{"topic_shift": false, "utterance": "Do all workers with children have survivors' benefits?", "session_id": "doc2dial_3489"}
{"topic_shift": false, "utterance": "This protection is particularly important for young families with children.  Even very young workers may have this protection.", "session_id": "doc2dial_3489"}
{"topic_shift": false, "utterance": "I have a question about the FAFSA program.", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "I can provide you with information about the FAFSA form and what to expect after you submit your application.", "session_id": "doc2dial_2797"}
{"topic_shift": true, "utterance": "Have you familiarized yourself with the information provided on the website?", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "Not really.", "session_id": "doc2dial_2797"}
{"topic_shift": true, "utterance": "Did you have a specific question that you didn't find the answer for?", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "I'm not sure what I need.", "session_id": "doc2dial_2797"}
{"topic_shift": true, "utterance": "I've read the information but I need to know... what happens after I fill in the form?", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "Section\u00a0[15] will provide that information for you.", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "And where do I find information on how to start the process?", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "Section [12] should cover that.", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "Is there a section specifically for parents?", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "Yes, Section [11] is about that topic.", "session_id": "doc2dial_2797"}
{"topic_shift": false, "utterance": "hi. show me information about VEAP", "session_id": "doc2dial_1711"}
{"topic_shift": false, "utterance": "You may be able to continue your education by using part of your military pay to help cover the cost of school .", "session_id": "doc2dial_1711"}
{"topic_shift": true, "utterance": "How do I get VEAP benefits?", "session_id": "doc2dial_1711"}
{"topic_shift": true, "utterance": "Make sure we've approved your selected program", "session_id": "doc2dial_1711"}
{"topic_shift": false, "utterance": "I think I was not approved", "session_id": "doc2dial_1711"}
{"topic_shift": true, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1711"}
{"topic_shift": false, "utterance": "Entered service for the first time between January 1 , 1977 , and June 30 , 1985", "session_id": "doc2dial_1711"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1711"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1711"}
{"topic_shift": false, "utterance": "Am I eligible for VEAP benefits?", "session_id": "doc2dial_1711"}
{"topic_shift": false, "utterance": "you must have at least 3 months of contributions available to use your VEAP benefits", "session_id": "doc2dial_1711"}
{"topic_shift": false, "utterance": "Can you help me with the process for course refund or cancellation?", "session_id": "doc2dial_2218"}
{"topic_shift": true, "utterance": "Did you sponsor tell you they cannot conduct the course?", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "Yes, my sponsor said they cannot complete the course.", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "In that case they must give you the option to receive a full refund of the course fees or your sponsor will reschedule it with you if you want to.", "session_id": "doc2dial_2218"}
{"topic_shift": true, "utterance": "How do you know for sure if the person who registered with the course is the one who actually takes the course online?", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "Each sponsor has methods they use to make sure the right person is taking the course and if a person is found to defraud the system they can be prosecuted.", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "do you happen to have a New York State DMV ID Number?", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "Yes, I have a New York State DMV ID Number.", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "That is good you have the New York State DMV ID number because otherwise you would not be able to show completion on your license record.", "session_id": "doc2dial_2218"}
{"topic_shift": true, "utterance": "What personal info is needed to take a course?", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "The personal info they use is DMV ID number client ID Number from your NY State driver license, date of birth.", "session_id": "doc2dial_2218"}
{"topic_shift": true, "utterance": "Could a person go to jail if they try to defraud the system?", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "Yes, a person could go to jail for defrauding the system.", "session_id": "doc2dial_2218"}
{"topic_shift": false, "utterance": "What are payments like with the Income-Sensitive Repayment Plan for those with Federal Family Education Loan Program Loans.", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "The payments under the FFEL Program increase or decrease according to your annual income.", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "Do you need to make lower payments on your FFEL Program loans?", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "Yes, I need to make lower payments on my FFEL Program loan because my hours have been cut at my job.", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "Then the Income-Sensitive Repayment Plan might be right for you.", "session_id": "doc2dial_3106"}
{"topic_shift": true, "utterance": "Are only FFEL Program loanseligible for Income-Sensitive Repayment Plan?", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "Yes, only FFEL Program Loans are eligible.", "session_id": "doc2dial_3106"}
{"topic_shift": true, "utterance": "What if I have FFEL Program loans that are not owned by ED?", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "You should then contact your lender of the loans.", "session_id": "doc2dial_3106"}
{"topic_shift": true, "utterance": "Which FFEL Program Loans are eligible?", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "There are several eligible such as Subsidized Federal Stafford Loans.", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "Are FFEL Consolidation Loans eligible for the income-sensitive payments?", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "Yes, FFEL Consolidation Loans are eligible also.", "session_id": "doc2dial_3106"}
{"topic_shift": false, "utterance": "Yes, well, I'm a bit confused. I don't know which life changes I need to report to you and which I don't need to report to you. Can you please help me figure this out?", "session_id": "doc2dial_678"}
{"topic_shift": true, "utterance": "Of course. Has a major change happened in your life?", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "Yes, you could say so.", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there's a change in your life circumstance that could affect your benefits.", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "What if I already receive social security benefits?", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "Then you can update much of your information online with your personal my Social Security account.", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "And if I need to make a change that can't be done via my social security? What should I do then?", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "Then you can contact us for additional support.", "session_id": "doc2dial_678"}
{"topic_shift": true, "utterance": "Good to know. Well, what is the best way to stay up to date with you?", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "Subscribe to our Social Security Matters blog to hear from us on tips, tools, and updates on Social Security issues important to you.", "session_id": "doc2dial_678"}
{"topic_shift": true, "utterance": "Do you offer any other services I could use?", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "There are many time-saving options available to you, we offer many popular online services.", "session_id": "doc2dial_678"}
{"topic_shift": false, "utterance": "What if my records were destroyed in fire?", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "In 1973 a fire at the National Personnel Records Center NPRC in St. Louis , Missouri , destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time", "session_id": "doc2dial_3660"}
{"topic_shift": true, "utterance": "Were my records destroyed in the 1973 NPRC fire in St. Louis?", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "Your records may have been destroyed in the fire if you were discharged from either :sThe Army between November 1 , 1912 , and January 1 , 1960  The fire destroyed 80 % of the records held for Veterans discharged from the Army during this time period", "session_id": "doc2dial_3660"}
{"topic_shift": true, "utterance": "where do I submit my disability compensation claim?", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "Submit your disability compensation claim, NA Form 13055, and any supporting documents", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "Do you need to file a claim involving reconstructing of records?", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "not at this time", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "where do I Get instructions for filing a disability claimGet help from a trained professiona", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "Get instructions for filing a disability claimGet help from a trained professiona", "session_id": "doc2dial_3660"}
{"topic_shift": true, "utterance": "How can I get the records I need to support my VA disability compensation claim?", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "Fill out the National Archives request for information form", "session_id": "doc2dial_3660"}
{"topic_shift": false, "utterance": "can you give me more information and resources", "session_id": "doc2dial_1077"}
{"topic_shift": true, "utterance": "How much life insurance do I need ?", "session_id": "doc2dial_1077"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1077"}
{"topic_shift": false, "utterance": "Use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need", "session_id": "doc2dial_1077"}
{"topic_shift": true, "utterance": "how to manage my policy and benefits", "session_id": "doc2dial_1077"}
{"topic_shift": false, "utterance": "Access your policy onlineFind out how to check your policy 's status , update your information , or pay your premium online", "session_id": "doc2dial_1077"}
{"topic_shift": false, "utterance": "How do I update the benefits?", "session_id": "doc2dial_1077"}
{"topic_shift": false, "utterance": "Update your beneficiariesKeep the information up to date about who you want to receive your insurance proceeds .This will make it easier for your family members to file a claim in their time of need", "session_id": "doc2dial_1077"}
{"topic_shift": true, "utterance": "What other VA benefits and services are there?", "session_id": "doc2dial_1077"}
{"topic_shift": false, "utterance": "Burial benefits and and memorial itemsGet help planning a burial , order a headstone or other memorial item , and apply for survivor and dependent benefits", "session_id": "doc2dial_1077"}
{"topic_shift": true, "utterance": "how is VA life insurance", "session_id": "doc2dial_1077"}
{"topic_shift": false, "utterance": "VA life insurance can offer financial security for Veterans , service members , and their spouses and dependent children .", "session_id": "doc2dial_1077"}
{"topic_shift": false, "utterance": "I'm interested in more information and VA resources", "session_id": "doc2dial_1063"}
{"topic_shift": true, "utterance": "I can help you Learn about VA education benefits programs and compare GI Bill benefits by school .", "session_id": "doc2dial_1063"}
{"topic_shift": true, "utterance": "What other benefits and services are available?", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "no don't need other info.", "session_id": "doc2dial_1063"}
{"topic_shift": true, "utterance": "I need to know how the GI bill works,", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "I can  assist with Learning how the GI Bill works and explore your options to pay for school or training .", "session_id": "doc2dial_1063"}
{"topic_shift": true, "utterance": "Who are these benefits for?", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "VA education benefits help Veterans , service members , and their qualified family members with needs like paying college tuition , finding the right school or training program , and getting career counseling Learn how to apply for and manage the education and training benefits you 've earned", "session_id": "doc2dial_1063"}
{"topic_shift": true, "utterance": "What about post 9/11 available benefits?", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "Yes you can See how much of your GI Bill benefits you have left to help pay for school or training", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "Can I change my GI Bill school or program?", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "You can Request a change to use a different GI Bill program or to transfer your benefits to a new school or training program .", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "How can I verify my school enrollment?", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "Use our online verification system called \" WAVE \" to confirm you 're enrolled in an approved school or training program so you keep receiving your education benefits .", "session_id": "doc2dial_1063"}
{"topic_shift": false, "utterance": "hi i need help about the services they offer for VA with Health Needs and Conditions", "session_id": "doc2dial_3674"}
{"topic_shift": false, "utterance": "At VA, we offer many services and programs for veterans with specific needs such as female veterans, veterans with mental health problems, and elderly or disabled veterans. We cover the cost of many of these services under the VA health care program.", "session_id": "doc2dial_3674"}
{"topic_shift": true, "utterance": "Do you know if there are any health issues I should be aware of based on my service history?", "session_id": "doc2dial_3674"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3674"}
{"topic_shift": false, "utterance": "Yes. Certain health concerns may be more likely to affect veterans who provided services at a specific time and place.", "session_id": "doc2dial_3674"}
{"topic_shift": true, "utterance": "and do they cover the costs for medical services?", "session_id": "doc2dial_3674"}
{"topic_shift": false, "utterance": "We cover the cost of many of these services under the VA health care program.", "session_id": "doc2dial_3674"}
{"topic_shift": true, "utterance": "and is Parkinson's disease included?", "session_id": "doc2dial_3674"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3674"}
{"topic_shift": true, "utterance": "What if I need help understanding my benefits or accessing services?", "session_id": "doc2dial_3674"}
{"topic_shift": false, "utterance": "Want to learn more about your VA health care benefits?", "session_id": "doc2dial_3674"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3674"}
{"topic_shift": false, "utterance": "What is the Income-Sensitive Repayment Plan that is available to low-income borrowerso who have FFEL Program loans?", "session_id": "doc2dial_3112"}
{"topic_shift": false, "utterance": "The payments under the Income-Sensitive Repayment Plan can increase or decrease based on your income.", "session_id": "doc2dial_3112"}
{"topic_shift": false, "utterance": "What if I need to make lower payments on my FFEL Program loan because my hours have been cut?", "session_id": "doc2dial_3112"}
{"topic_shift": false, "utterance": "It sounds like the Income-Sensitive Repayment Plan is right for you.", "session_id": "doc2dial_3112"}
{"topic_shift": true, "utterance": "Do you know what FFEL Program Loans are eligible?", "session_id": "doc2dial_3112"}
{"topic_shift": false, "utterance": "The subsidized and unsubsidized Federal Stafford Loans, FFEL PLUS loans, and FFEL Consolidation Loans are all available for Income-Sensitive Repayment Plan.", "session_id": "doc2dial_3112"}
{"topic_shift": true, "utterance": "What if I have an FFEL Program loan owned by the US Department of Education?", "session_id": "doc2dial_3112"}
{"topic_shift": false, "utterance": "You should contact your loan servicer.", "session_id": "doc2dial_3112"}
{"topic_shift": true, "utterance": "What would my monthly payments look like under this Income-Sensitive Repayment plan?", "session_id": "doc2dial_3112"}
{"topic_shift": false, "utterance": "Under this plan your monthly payments will increase or decrease based on your annual income and are made for a maximum of 10 years.", "session_id": "doc2dial_3112"}
{"topic_shift": true, "utterance": "Do you have an FFEL Program loan owned by the US Department of Education?", "session_id": "doc2dial_3112"}
{"topic_shift": false, "utterance": "No, I do not have an FFEL Program loan owned by the US Department of education.", "session_id": "doc2dial_3112"}
{"topic_shift": false, "utterance": "I would like information about Agent Orange exposure from C-123 aircraft.", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "Did you fly or work with C-123 aircraft in Vietnam or other locations?", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "Yes, I flew with C-123 in Vietnam.", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "You may have had contact with Agent Orange because The U.S. military used this herbicide to clear trees and plants during the Vietnam War.", "session_id": "doc2dial_1705"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA if I am active-duty service members?", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "Yes, but you must have an illness we believe is caused by contact with Agent Orange called a presumptive disease.", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "No, I don't have any such disease.", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "Unfortunately, you don't qualify to get disability benefits from VA.", "session_id": "doc2dial_1705"}
{"topic_shift": true, "utterance": "Where can I get more information about C-123 aircraft Agent Orange claims?", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "You can download our C-123 Aircraft Agent Orange Exposure claims fact sheet PDF for more information.", "session_id": "doc2dial_1705"}
{"topic_shift": true, "utterance": "How do I get disability benefits?", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "You'll need to file a claim for disability compensation and show that you had exposure to Agent Orange while serving in the military.", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "Do you want to file this claim?", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "Not now, thanks.", "session_id": "doc2dial_1705"}
{"topic_shift": false, "utterance": "hello I need information about CDL", "session_id": "doc2dial_2224"}
{"topic_shift": true, "utterance": "Do you want to know if you will receive a temporary CDL after passing your driving test?", "session_id": "doc2dial_2224"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2224"}
{"topic_shift": true, "utterance": "want to know What is the rate for a CDL?", "session_id": "doc2dial_2224"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2224"}
{"topic_shift": false, "utterance": "Well all of that depends on the expiration date and class of your current driver's license, and the date you receive your CDL.", "session_id": "doc2dial_2224"}
{"topic_shift": true, "utterance": "What do I need to do to get a New York State CDL?", "session_id": "doc2dial_2224"}
{"topic_shift": false, "utterance": "Very easy, just request your CDL at a DMV office and deliver your CDL out of state.", "session_id": "doc2dial_2224"}
{"topic_shift": true, "utterance": "And in which office should I request it?", "session_id": "doc2dial_2224"}
{"topic_shift": false, "utterance": "You must request a CDL at a DMV office", "session_id": "doc2dial_2224"}
{"topic_shift": true, "utterance": "ok, and this theme is applied for who?", "session_id": "doc2dial_2224"}
{"topic_shift": false, "utterance": "It is applied for commercial drivers", "session_id": "doc2dial_2224"}
{"topic_shift": true, "utterance": "and can you tell me when will I get my CDL?", "session_id": "doc2dial_2224"}
{"topic_shift": false, "utterance": "The local DMV office will issue a temporary CDL that is valid for 90 days. Your photo CDL will arrive in the mail in 3-4 weeks.", "session_id": "doc2dial_2224"}
{"topic_shift": false, "utterance": "You can tell me something about disability benefits, because I need some information on how to apply for those.", "session_id": "doc2dial_644"}
{"topic_shift": true, "utterance": "Of course. Are you planning to apply for a child?", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "No, my sister wants to apply for hers. She's not good with computers.", "session_id": "doc2dial_644"}
{"topic_shift": true, "utterance": "Do you want me to tell you which steps you should take to apply?", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "You should first review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "I see. What if my sister doesn't want to do the child disability report online? She's bad with computers, like I mentioned before.", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "In that case you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "Great. By the way, does the child disability starter kit include a worksheet of some sort?", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "Yes, it includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "Do you have a number for deaf people too? My sister can't hear very well.", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "Of course. Simply call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_644"}
{"topic_shift": false, "utterance": "I need help since my TPD registration request is denied", "session_id": "doc2dial_4133"}
{"topic_shift": true, "utterance": "Did you determine that you do not qualify for a TPD download?", "session_id": "doc2dial_4133"}
{"topic_shift": false, "utterance": "I haven't determined that yet.", "session_id": "doc2dial_4133"}
{"topic_shift": true, "utterance": "And where can I find more information about it?", "session_id": "doc2dial_4133"}
{"topic_shift": false, "utterance": "You can find all the necessary information by visiting the site irs.gov", "session_id": "doc2dial_4133"}
{"topic_shift": true, "utterance": "If you were discharged from a TPD based on a doctor's certification and my three-year post-discharge period has not ended, what should I do?", "session_id": "doc2dial_4133"}
{"topic_shift": false, "utterance": "That happens you must either resume repayment of your previously discharged loans or acknowledge that you are once again responsible for meeting the terms and conditions of your TEACH Grant service obligation.", "session_id": "doc2dial_4133"}
{"topic_shift": false, "utterance": "ok thanks and if I received a TPD download based on VA documentation, what should I do?", "session_id": "doc2dial_4133"}
{"topic_shift": false, "utterance": "one of the things you should do is sign a statement acknowledging that you cannot get a TPD download of the new loan", "session_id": "doc2dial_4133"}
{"topic_shift": true, "utterance": "ok I understand and if I need more detailed information about the TPD download", "session_id": "doc2dial_4133"}
{"topic_shift": false, "utterance": "you can visit the TPD download website at disableddischarge.com for more information", "session_id": "doc2dial_4133"}
{"topic_shift": false, "utterance": "Hello, I want information about the original documents required to get a social security card for an adopted foreign-born child.", "session_id": "doc2dial_122"}
{"topic_shift": true, "utterance": "first, you need to prove your child's citizenship.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "Do you have your child's foreign birth certificate?. If not, there are other options.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "I don't have the certificate, please tell me about the other options.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "You could use your child's passport or a document given by the DHS as evidence of your child's age.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "and for me, what documents can I use as proof of identity?", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "You could use a state-issued non-driver ID card or a U.S. driver's license.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "isn't my passport enough to prove my citizenship and my identity?", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "Yes, we actually can use one document for two purposes like in the passport case to prove both your identity and citizenship, but you need to provide at least two separate documents.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "now, my kid has lived in the US for quite some time now. Is there anything else that I need to do?", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "You have to provide records of your child's school activities or tax records that show that your child was never assigned a social security number.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "and, apart from the passport, what other documents can be used as my child's proof of identity?", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "you can use the adoption decree or a state-issued non-driver's ID card, among other accepted documents.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "Does the kid have to be present during the interview?", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "If your child is 12 or older then yes, the present of the child is required.", "session_id": "doc2dial_122"}
{"topic_shift": false, "utterance": "Hello. How are you doing? I came here to inform myself about a few things. For example, if I can keep my picture plates if I remove a vehicle from the road.", "session_id": "doc2dial_2542"}
{"topic_shift": true, "utterance": "Yes. You can store your picture or professional plates at most DMV offices.", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "Did you plan to register the vehicle again, or to use your stored picture or professional plates to register another vehicle?", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "No, not really. That vehicle is permanently retired.", "session_id": "doc2dial_2542"}
{"topic_shift": true, "utterance": "I'm planning to get a new picture plate for my company. Do you have any useful information about that kind of plates?", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "Of course. A detailed information packet about the custom plate picture plate development program , including the Request for the Development of Custom Plates (MV-415) is available on our website. Professional plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted such privileges. For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "Is there anything else you can tell me about that kind of plates?", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "A detailed information packet about the custom plate picture plate development program , including the Request for the Development of Custom Plates (MV-415) is available on our website. Professional plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted such privileges. For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "What if my registration is in the first year of a two-year registration?", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "In that case you must submit a Request for refund or fee paid for motor vehicle registrations and driver licenses (MV-215) to apply for a refund of the balance of the fee. A processing fee of $ 1.00 is subtracted from your refund. You will not receive a refund if the registration expires in less than one year.", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "I see. Do you have more information?", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "For more information, contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations.", "session_id": "doc2dial_2542"}
{"topic_shift": false, "utterance": "I moved to New York and registered my vehicle here. Do I need to do an inspection again?", "session_id": "doc2dial_3884"}
{"topic_shift": true, "utterance": "Was your vehicle registered in another state that issues an inspection tag?", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "In that case you don't need to be inspected immediately. Your out-of-state inspection remains valid until it expires or for one year after the registration date, whichever comes first.", "session_id": "doc2dial_3884"}
{"topic_shift": true, "utterance": "What if I leave New York and my inspection expires, what should I do?", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "Wait 14 days for the DMV to process and ship your extension decal. You will need it before returning your vehicle to New York", "session_id": "doc2dial_3884"}
{"topic_shift": true, "utterance": "and which program is in charge of this?", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "The DMV brochure, New York State Vehicle Safety and Emissions Inspection Program for Automobiles and Light Trucks [3] C-50 lists the items of equipment reviewed during a safety inspection, and a description of the inspection of security", "session_id": "doc2dial_3884"}
{"topic_shift": true, "utterance": "If the inspection tag expires more than 60 days, how much is the fine?", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "the fine is between $ 50 and $ 100", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "I need to replace the inspection tag, how do I do it?", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "You can have your vehicle re-inspected or you can request a replacement sticker using the Request for Replacement Inspection Sticker PDF [8] VS-118 form.", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "and what if my vehicle's inspection tag has expired in the last 60 days", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "You may be fined $ 25 to $ 50.", "session_id": "doc2dial_3884"}
{"topic_shift": false, "utterance": "i need help i would like to know if your school closes while you enroll or soon after you retire, you may be eligible for discharge from your federal student loan", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "in this case you need to know the eligibility requirements for discharge and how you can apply.", "session_id": "doc2dial_4127"}
{"topic_shift": true, "utterance": "ok but in this case I would like to know if I am eligible since if I attended a school that closed less than three years ago", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "In addition to that point if you meet the eligibility requirements for closed school discharge, and want your loans to be canceled, please contact your loan administrator to apply for closed school discharge now instead of waiting three years to receive a closed high school automatic.", "session_id": "doc2dial_4127"}
{"topic_shift": true, "utterance": "Regarding the Discharge Criteria, if I want to be eligible for a one hundred percent discharge of my Federal Program loans that I must meet?", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "Were you enrolled when your school closed?", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "was not enrolled", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "and were you on an approved leave of absence when your school closed?", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "neither", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "Did your school close within 120 days of retirement?", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "if it closed within 120 days", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "I'm sorry You may not be eligible for a 100 percent discharge of your loans", "session_id": "doc2dial_4127"}
{"topic_shift": false, "utterance": "What original documents do I need to obtain a social security card?", "session_id": "doc2dial_136"}
{"topic_shift": true, "utterance": "Anything pertaining to your child's immigration status.", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "Do you have documents to prove your child's immigration status?", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "Yes I have documentation for their status.", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "You must show us any current immigration documents on your child such as a work permit, a lawful permanent resident card, or an immigration visa.", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "If I use a document for work related purposes, who will be informed of that?", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "We will inform DHS if you use it for work purposes.", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "What documentation do I need if my child is a F-1 or M-1 student?", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "We would need to see your child's I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "If my child doesn't have permission to work, would they still get benefits?", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "As long as they entered the country lawfully, they can conduct business with banks and schools and sign up for private health insurance and apply for subsidized housing and school lunch programs.", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "Am I able to use an I-766 Employment Authorization Document as proof of my child's immigration status?", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "Yes, that is a document that would suffice for proving their status.", "session_id": "doc2dial_136"}
{"topic_shift": false, "utterance": "Hello, I would like to know how to apply for a disability benefits for a minor", "session_id": "doc2dial_3648"}
{"topic_shift": true, "utterance": "CHECK the Starter Kit for Disabled Children.s [10] This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "Do you want to find out if the income and resources of the parents and child are within the allowed limits?", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "Who do I go to if I need help?", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "You can call us toll free at 1 - 800 - 772 - 1213", "session_id": "doc2dial_3648"}
{"topic_shift": true, "utterance": "can I request it for a child?", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "You will need to complete an SSI Supplemental Security Income Application AND a Child Disability Report. The report collects information about the child's disburs condition and how it affects her ability to function. At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_3648"}
{"topic_shift": true, "utterance": "Who did I start the SSI application process with?", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "with Social Security", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "What should I do with the report?", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "COMPLETE the Child Disability Report online.", "session_id": "doc2dial_3648"}
{"topic_shift": false, "utterance": "what are my rights if a complaint or other DMV charges have been filed against me", "session_id": "doc2dial_2556"}
{"topic_shift": true, "utterance": "have the license, registration or certification of your installation", "session_id": "doc2dial_2556"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2556"}
{"topic_shift": true, "utterance": "If I pay my fine and / or penalty or fulfill my applicable suspension period?", "session_id": "doc2dial_2556"}
{"topic_shift": false, "utterance": "you will be back in business after complete compliance", "session_id": "doc2dial_2556"}
{"topic_shift": true, "utterance": "What to do if a complaint is filed against me", "session_id": "doc2dial_2556"}
{"topic_shift": false, "utterance": "The New York State Department of Motor Vehicles regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS", "session_id": "doc2dial_2556"}
{"topic_shift": true, "utterance": "what is the result of the hearing,", "session_id": "doc2dial_2556"}
{"topic_shift": false, "utterance": "the ALJ may sustain some , all , or none of the charges . There may be no action , a warning , the imposition of a suspension , revocation , and/or civil penalties", "session_id": "doc2dial_2556"}
{"topic_shift": true, "utterance": "Avoid Losing Your Facility License, Registration or Certification", "session_id": "doc2dial_2556"}
{"topic_shift": false, "utterance": "Your facility license , registration or certification enables you to operate in NYS . Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in NYS .", "session_id": "doc2dial_2556"}
{"topic_shift": false, "utterance": "Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business in NYS", "session_id": "doc2dial_2556"}
{"topic_shift": false, "utterance": "Complaint Unit : Phone : 1 - 518 - 474 - 8943", "session_id": "doc2dial_2556"}
{"topic_shift": false, "utterance": "I need personalized plate info", "session_id": "doc2dial_3890"}
{"topic_shift": true, "utterance": "Would you like to know how to order personalized plates?", "session_id": "doc2dial_3890"}
{"topic_shift": false, "utterance": "no, just need info", "session_id": "doc2dial_3890"}
{"topic_shift": true, "utterance": "Would you like to know how to order your plates online?", "session_id": "doc2dial_3890"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3890"}
{"topic_shift": true, "utterance": "Would you like to know how to order personalized plates by mail?", "session_id": "doc2dial_3890"}
{"topic_shift": false, "utterance": "yes, ok", "session_id": "doc2dial_3890"}
{"topic_shift": false, "utterance": "are you ready to send in an order for personalized plates?", "session_id": "doc2dial_3890"}
{"topic_shift": false, "utterance": "no, just wanted to know how to do it for when I'm ready", "session_id": "doc2dial_3890"}
{"topic_shift": true, "utterance": "would it be a problem if my registration expires as I am about to get my plates?", "session_id": "doc2dial_3890"}
{"topic_shift": false, "utterance": "If your registration is about to expire when you are getting ready to order your plates, you should renew your registration before you order personalized plates.", "session_id": "doc2dial_3890"}
{"topic_shift": false, "utterance": "Can I get benefits if I volunteered for research involving chemical and biological testing?", "session_id": "doc2dial_1739"}
{"topic_shift": true, "utterance": "I am part of the veterans who volunteered for medical research", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "Biological and Chemical Programs", "session_id": "doc2dial_1739"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "Bari , Italys and Bushnell", "session_id": "doc2dial_1739"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "Volunteered for research involving chemical and biological testing between 1942 and 1975", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "if I have questions or need help getting medical care", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "Visit the U.S. Army web page , or Call 800 - 984 - 8523", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "and if I was involved in this investigation", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "you can get medical care through the U.S. Army if you meet both of the requirements listed below", "session_id": "doc2dial_1739"}
{"topic_shift": false, "utterance": "Where can I access my military records?", "session_id": "doc2dial_888"}
{"topic_shift": false, "utterance": "You can submit a military records request through the milConnect website to get your DD214 or other military service records.", "session_id": "doc2dial_888"}
{"topic_shift": true, "utterance": "What do I need to do?", "session_id": "doc2dial_888"}
{"topic_shift": false, "utterance": "Do you have a pre-existing account there?", "session_id": "doc2dial_888"}
{"topic_shift": false, "utterance": "No I don't, can you guide me through the process?", "session_id": "doc2dial_888"}
{"topic_shift": false, "utterance": "It's quite easy. First you have to set up a Premium DS Logon account. To do so go to milConnect to register.", "session_id": "doc2dial_888"}
{"topic_shift": true, "utterance": "If I'm trying to access my uncle's records who was discharged in 1982, what conditions apply?", "session_id": "doc2dial_888"}
{"topic_shift": false, "utterance": "If you are not their next of kin, you may only be able to request limited information from their Military Personnel File.", "session_id": "doc2dial_888"}
{"topic_shift": true, "utterance": "I'm trying to access my uncle's record so that he can have a military burial, where do I call?", "session_id": "doc2dial_888"}
{"topic_shift": false, "utterance": "Call our National Cemetery Scheduling Office at 800-535-1117. They will be able to help you get access to his DD214 or other discharge documents.", "session_id": "doc2dial_888"}
{"topic_shift": true, "utterance": "What other types of records can be accessed on milConnect?", "session_id": "doc2dial_888"}
{"topic_shift": false, "utterance": "You can access documents from your Official Military Personnel File to view and download. Connect today to find out.", "session_id": "doc2dial_888"}
{"topic_shift": false, "utterance": "I need to get my CDL.", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "I will be happy to help guide you through the steps to getting your CDL.", "session_id": "doc2dial_2230"}
{"topic_shift": true, "utterance": "Thank you. How should I prepare for the road test?", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "To prepare for your road test, you should practice first with a supervised driver. This supervised driver must have a driver license that is valid to drive the commercial vehicle that you will be using for practice.", "session_id": "doc2dial_2230"}
{"topic_shift": true, "utterance": "II already have a New Jersey CDL. Will that effect the process in getting a New York CDL?", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "Will you be obtaining a New York State CDL?", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "Okay. The first thing you need to do is apply for a CDL at a DMV office in NY and surrender your out of state CDL.", "session_id": "doc2dial_2230"}
{"topic_shift": true, "utterance": "What do I need to bring with me to the DMV when I go?", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "Will you be changing your Standard license to a REAL ID?", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "Yes, I will be.", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "Okay. You can do this at a DMV office when you go to apply for your CDL. Be sure to look at the guide on our website to make sure you have the proofs of ID that you'll need.", "session_id": "doc2dial_2230"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information related to the help that can be received by a child.", "session_id": "doc2dial_650"}
{"topic_shift": true, "utterance": "Sure, no problem. Do you know which steps do you need to follow to apply?", "session_id": "doc2dial_650"}
{"topic_shift": false, "utterance": "No, not really. I hope you can guide me.", "session_id": "doc2dial_650"}
{"topic_shift": true, "utterance": "Sure. We are here to help, you want to know about the steps to follow?", "session_id": "doc2dial_650"}
{"topic_shift": false, "utterance": "Great. I don't know them, so please tell me about them.", "session_id": "doc2dial_650"}
{"topic_shift": true, "utterance": "Good, thank you. To apply this I can do it through phone?", "session_id": "doc2dial_650"}
{"topic_shift": false, "utterance": "Yes, you can do it in person and through phone.", "session_id": "doc2dial_650"}
{"topic_shift": true, "utterance": "Alright, in which hours I can contact you? and which days?", "session_id": "doc2dial_650"}
{"topic_shift": false, "utterance": "Representatives are available monday through friday between 8 a.m. and 5:30 p.m.", "session_id": "doc2dial_650"}
{"topic_shift": false, "utterance": "Ok, thanks. and what is the number I can call to?", "session_id": "doc2dial_650"}
{"topic_shift": false, "utterance": "You can call to a toll free number, 1-800-325-0778. When you need it.", "session_id": "doc2dial_650"}
{"topic_shift": false, "utterance": "Where can I get more information?", "session_id": "doc2dial_863"}
{"topic_shift": true, "utterance": "Sure I can help with that. Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program", "session_id": "doc2dial_863"}
{"topic_shift": true, "utterance": "Are there other Va benefits and services?", "session_id": "doc2dial_863"}
{"topic_shift": false, "utterance": "GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training , and find out what benefits you can get", "session_id": "doc2dial_863"}
{"topic_shift": true, "utterance": "Where can I get career and employment assistance?", "session_id": "doc2dial_863"}
{"topic_shift": false, "utterance": "sure there is this: How to applyGet step - by - step instructions on how to apply for vocational rehab benefits", "session_id": "doc2dial_863"}
{"topic_shift": true, "utterance": "what are the other benefits and services?", "session_id": "doc2dial_863"}
{"topic_shift": false, "utterance": "Other educational assistance programsIf you re a Veteran , Reservist , or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill", "session_id": "doc2dial_863"}
{"topic_shift": true, "utterance": "Can I get career and employments assistance", "session_id": "doc2dial_863"}
{"topic_shift": false, "utterance": "How to applyGet step - by - step instructions on how to apply for vocational rehab benefits .", "session_id": "doc2dial_863"}
{"topic_shift": true, "utterance": "how can I manage my career?", "session_id": "doc2dial_863"}
{"topic_shift": false, "utterance": "Match your interests and skills to a career with a CareerScope assessmentUse this online tool to get recommendations for careers you may enjoy and succeed in , and training programs to help you get started", "session_id": "doc2dial_863"}
{"topic_shift": false, "utterance": "I'm here for MST support and want to know more about it", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "Military Sexual Trauma refers to sexual assault or repeated threatening sexual harassment that happened while a Veteran was in the military . MST can happen to both women and men .", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "were you involved in any sexual act against your will during your time in the military ?", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "no it never happened to me personally", "session_id": "doc2dial_877"}
{"topic_shift": true, "utterance": "If I want to talk to someone is there a hotline I can call?", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "Yes there is. You can call 800 - 273 - 8255 then select 1 . We also have a confidential Veterans chat.", "session_id": "doc2dial_877"}
{"topic_shift": true, "utterance": "I also wanted to ask about not having a VA primary care provider, if  I could?", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "You can call your nearest VA medical center and ask to speak to the MST coordinator . feel free to ask for a provider of a specific gender if that makes you feel more comfortable . and you can find a VA medical center near you.", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "and they will help me even if I haven't reached out before or do I need to have already made a complaint or report?", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "you can get help through VA even if you haven't reported the MST or have other proof that it happened .", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "and I qualify for help if I'm a veteran even without prior history of needing some sort of help?", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "you can get help through VA even if you don t qualify for other VA services . Remember that you also don't need to have reported the MST or have other proof that it happened , and you don t need to have a service - connected disability rating to receive help.", "session_id": "doc2dial_877"}
{"topic_shift": false, "utterance": "Hello, I need some information about surrendering my IRP registration.", "session_id": "doc2dial_1936"}
{"topic_shift": true, "utterance": "Do you know how I can surrender my IRP reg at the customer service counter in Albany?", "session_id": "doc2dial_1936"}
{"topic_shift": false, "utterance": "To surrender your IRP registration you have to complete and sign form Schedule A & C pdf", "session_id": "doc2dial_1936"}
{"topic_shift": true, "utterance": "Ok, and what if I want to renew my IRP later and didn't surrender my plates?", "session_id": "doc2dial_1936"}
{"topic_shift": false, "utterance": "You can do that, but you'll be charged a registration fee for an entire year.", "session_id": "doc2dial_1936"}
{"topic_shift": true, "utterance": "I ask you because my apportioned plates got lost. Is there a way to sort that out so I don't get charged that fee?", "session_id": "doc2dial_1936"}
{"topic_shift": false, "utterance": "You can get a completed form Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency and send form MV-78B with form IRP-6.", "session_id": "doc2dial_1936"}
{"topic_shift": true, "utterance": "Where could I surrender my items? I have another plate I'd like to surrender.", "session_id": "doc2dial_1936"}
{"topic_shift": false, "utterance": "You should sent it to International Registration BureauPO Box 2850 ESPAlbany  NY 12220 - 0850s", "session_id": "doc2dial_1936"}
{"topic_shift": true, "utterance": "That's really far from where I live, I can't afford going there. I want to send them by mail, can you give me some information about that?", "session_id": "doc2dial_1936"}
{"topic_shift": false, "utterance": "You have to complete and sign this form Schedule A & C pdf", "session_id": "doc2dial_1936"}
{"topic_shift": false, "utterance": "under what circumstances are informed of changes", "session_id": "doc2dial_687"}
{"topic_shift": true, "utterance": "Has any change happened in your life?", "session_id": "doc2dial_687"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_687"}
{"topic_shift": false, "utterance": "letting us know ensures your benefits and information is kept up to date . Remember to tell us whenever there s a change in your life circumstance that could affect your benefits", "session_id": "doc2dial_687"}
{"topic_shift": true, "utterance": "what can you tell me about Informar actividad sospechosa", "session_id": "doc2dial_687"}
{"topic_shift": false, "utterance": "you receive a suspicious call from someone claiming to be from Social Security?", "session_id": "doc2dial_687"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_687"}
{"topic_shift": true, "utterance": "you already receive Social Security benefits", "session_id": "doc2dial_687"}
{"topic_shift": false, "utterance": "you can update much of your information online with your personal my Social Security account", "session_id": "doc2dial_687"}
{"topic_shift": true, "utterance": "How do I understand my benefits?", "session_id": "doc2dial_687"}
{"topic_shift": false, "utterance": "Effectively managing your retirement benefits is an ongoing part of retired life .  A solid foundation for this includes understanding what you re entitled to , staying up to date on program changes , and making sure we have your current information", "session_id": "doc2dial_687"}
{"topic_shift": false, "utterance": "hello a question is it possible that I receive reminders by email and / or text?", "session_id": "doc2dial_2581"}
{"topic_shift": true, "utterance": "want more information about that topic?", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "You can sign up to receive email and / or text reminders before your driver's license, email and / or text reminders before your driver's license,", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "Is your driver's license about to expire when you register?", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "You may not receive electronic reminders until the next time it expires", "session_id": "doc2dial_2581"}
{"topic_shift": true, "utterance": "I received an email from New York State DMV messages @ nydmv.messagingchannel.com about an improvement in the Electronic Reminder program. Is this real?", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "Yes it is. You received the email from mess protected email because you are in the DMV Electronic Reminders program.", "session_id": "doc2dial_2581"}
{"topic_shift": true, "utterance": "so what should i do to receive the reminders?", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "for this Sign up to receive email reminders and / or text messages online", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "What if the driver's license is commercial CDL can also subscribe?", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "of course can also subscribe to receive email and / or text reminders about the status of their medical certifications", "session_id": "doc2dial_2581"}
{"topic_shift": false, "utterance": "How do I surrender New York State plates to the DMV?", "session_id": "doc2dial_3847"}
{"topic_shift": true, "utterance": "Do you need to surrender plates from another state?", "session_id": "doc2dial_3847"}
{"topic_shift": false, "utterance": "Yes they are from another state.", "session_id": "doc2dial_3847"}
{"topic_shift": false, "utterance": "They need to be surrendered to the state's DMV they are from then.", "session_id": "doc2dial_3847"}
{"topic_shift": true, "utterance": "Will I get a refund once I surrender the plates?", "session_id": "doc2dial_3847"}
{"topic_shift": false, "utterance": "It depends.  You need to go to registrations refunds for surrendered plates to get more information.", "session_id": "doc2dial_3847"}
{"topic_shift": true, "utterance": "Do I need to surrender motorcycle plates also?", "session_id": "doc2dial_3847"}
{"topic_shift": false, "utterance": "No you do not need to surrender motorcycle plates.", "session_id": "doc2dial_3847"}
{"topic_shift": true, "utterance": "Can someone else turn in the plates for me?", "session_id": "doc2dial_3847"}
{"topic_shift": false, "utterance": "Yes they can do that.  Just make sure that the person gives you the FS-6 receipt for your records.", "session_id": "doc2dial_3847"}
{"topic_shift": true, "utterance": "Am I able to surrender my plates just temporarily?", "session_id": "doc2dial_3847"}
{"topic_shift": false, "utterance": "Yes, you can do that.  You can look under special procedures to surrender plates for a season or temporary surrender of plates.", "session_id": "doc2dial_3847"}
{"topic_shift": true, "utterance": "How are we notified that they were received if we mail them in?", "session_id": "doc2dial_3847"}
{"topic_shift": false, "utterance": "We  will mail you a FS-6 T receipt if we receive them.", "session_id": "doc2dial_3847"}
{"topic_shift": false, "utterance": "I need some information on VA life insurance.", "session_id": "doc2dial_1088"}
{"topic_shift": true, "utterance": "Do you know how much life insurance you'll need?", "session_id": "doc2dial_1088"}
{"topic_shift": false, "utterance": "No. I don't know.", "session_id": "doc2dial_1088"}
{"topic_shift": true, "utterance": "Can I update my beneficiaries on my policy?", "session_id": "doc2dial_1088"}
{"topic_shift": false, "utterance": "Yes. It's very important to keep your beneficiaries information up to date, so that your loved ones can file a claim more easily when needed.", "session_id": "doc2dial_1088"}
{"topic_shift": true, "utterance": "How can I learn more about other VA benefits?", "session_id": "doc2dial_1088"}
{"topic_shift": false, "utterance": "You can learn more about other VA benefits such as burial benefits on our website. You can also apply for survivor or dependent benefits.", "session_id": "doc2dial_1088"}
{"topic_shift": true, "utterance": "I eceived a denial letter for Traumatic Injury Protection Life Insurance benefits. Can I appeal it?", "session_id": "doc2dial_1088"}
{"topic_shift": false, "utterance": "Absolutely. You can file a TSGLI appeal VA Form SGLV 8600A. Be sure to file your appeal by the date given in your denial letter.", "session_id": "doc2dial_1088"}
{"topic_shift": true, "utterance": "I have Diabetes. Will this make it more difficult for me to obtain private life insurance?", "session_id": "doc2dial_1088"}
{"topic_shift": false, "utterance": "Some medical conditions can make it harder for you to get private life insurance. A list of these conditions can be found on our website.", "session_id": "doc2dial_1088"}
{"topic_shift": false, "utterance": "What can I order picture and professional plates for ?", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "You can order picture or professional plates for motorcycles, commercial, and passenger vehicles.", "session_id": "doc2dial_2595"}
{"topic_shift": true, "utterance": "Can I order plates for people with disabilities that have the Universal Symbol of Access?", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "i see you want to order a plate for people with a disability with Universal Symbol of Access and you need to contact the Custom Plates unit.", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "Can I order my picture plates online and not go to the office?", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "Yes, you can order many picture plates online and you can see the list on our website to how to order.", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "Do you know what you need to order picture or professional plates online?", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "Yes, I know the process to order the picture or professional plates online.", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "Then you all ready know that you need a valid NY State vehicle registration that does not expire within 60 days; your mailing address on registration on record must be current; and you name must match your current name if it has changed.", "session_id": "doc2dial_2595"}
{"topic_shift": true, "utterance": "Can picture or professional plates be personalized?", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "Actually many picture or professional plates can be personalized and you are able to browse and order online.", "session_id": "doc2dial_2595"}
{"topic_shift": true, "utterance": "What do I do with my old plates?", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "As soon as you get your new plates, you should then destroy your old plates to protect against any fraudulent use and use permanent marker to mark it.", "session_id": "doc2dial_2595"}
{"topic_shift": false, "utterance": "What can I do to prepare for my road test?", "session_id": "doc2dial_3853"}
{"topic_shift": true, "utterance": "Make sure you do everything needed within one year.", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "Does it expire within a year?", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "Yes, you need to complete all requirements in one year.", "session_id": "doc2dial_3853"}
{"topic_shift": true, "utterance": "Can I understand more about what happens at crosswalks?", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "Please refer to the driver's manual you were given when getting your permit.", "session_id": "doc2dial_3853"}
{"topic_shift": true, "utterance": "What can I do to learn more?", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "Once again, please refer to the manual you were given upon getting your permit. It  has all pertitnent answers.", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "Can I do ths all before I turn 18?", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "Yes, but you must be supervised by a currently licensed driver.", "session_id": "doc2dial_3853"}
{"topic_shift": true, "utterance": "What do I do about stop signs?", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "You would stop.", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "If a stop is required, which way do I look?", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "To your right. Once again, these questions are answered in that manual I talked about.", "session_id": "doc2dial_3853"}
{"topic_shift": true, "utterance": "Do I need to pass one class in order to switch to another?", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "For any and all pre-reqs, please reference the manual you were given when you got your permit.", "session_id": "doc2dial_3853"}
{"topic_shift": false, "utterance": "I'm not sure when to start my retirement benefits and could use some guidance on that.", "session_id": "doc2dial_693"}
{"topic_shift": true, "utterance": "No problem. Choosing when to start receiving retirement benefits is a personal decision.", "session_id": "doc2dial_693"}
{"topic_shift": false, "utterance": "Do you prefer to retire and to begin receiving benefits when you reach your full retirement age?", "session_id": "doc2dial_693"}
{"topic_shift": false, "utterance": "No, I'd like to work a little longer than that.", "session_id": "doc2dial_693"}
{"topic_shift": true, "utterance": "Where can I find my earnings history?", "session_id": "doc2dial_693"}
{"topic_shift": false, "utterance": "You can find your earnings history on your annual Social Security Statement. Create a free my Social Security account to check your earnings history online.", "session_id": "doc2dial_693"}
{"topic_shift": true, "utterance": "Are my options to either work or apply for retirement, or even both?", "session_id": "doc2dial_693"}
{"topic_shift": false, "utterance": "Social Security Credits!", "session_id": "doc2dial_693"}
{"topic_shift": true, "utterance": "Are there some types of incomes that follow a different set of rules?", "session_id": "doc2dial_693"}
{"topic_shift": false, "utterance": "Do you know that Social Security earnings are calculated in the same way for most American workers?", "session_id": "doc2dial_693"}
{"topic_shift": false, "utterance": "No, I didn't know that.", "session_id": "doc2dial_693"}
{"topic_shift": false, "utterance": "I need the address for mailing", "session_id": "doc2dial_1922"}
{"topic_shift": true, "utterance": "Do you need to update your own address?", "session_id": "doc2dial_1922"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1922"}
{"topic_shift": true, "utterance": "Do you need to provide a temporary address?", "session_id": "doc2dial_1922"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1922"}
{"topic_shift": false, "utterance": "You can provide a temporary addresss when you order by mail or at a DMV office.", "session_id": "doc2dial_1922"}
{"topic_shift": false, "utterance": "OK yes I'l do that", "session_id": "doc2dial_1922"}
{"topic_shift": true, "utterance": "Update to previous: No I can't.I need to send my license to an alternative addresss", "session_id": "doc2dial_1922"}
{"topic_shift": false, "utterance": "If you want your new driver license sent to an alternate address, include an additional note and clearly print the alternate address.", "session_id": "doc2dial_1922"}
{"topic_shift": true, "utterance": "Can I change my name on the license?", "session_id": "doc2dial_1922"}
{"topic_shift": false, "utterance": "To do that you will need go to a DMV office.", "session_id": "doc2dial_1922"}
{"topic_shift": true, "utterance": "How do I replace my license when overseas?", "session_id": "doc2dial_1922"}
{"topic_shift": false, "utterance": "To do that please submit a completed Application for Permit, Driver License or Non - Driver ID Card PDF MV-44", "session_id": "doc2dial_1922"}
{"topic_shift": false, "utterance": "What do I need to know about Agent Orange exposure?", "session_id": "doc2dial_1665"}
{"topic_shift": false, "utterance": "We you serving on a Blue Water Navy vessel offshore of Vietnam between January 9, 1962 and May 7, 1975?", "session_id": "doc2dial_1665"}
{"topic_shift": false, "utterance": "No, I did not serve at that time or on the ships.", "session_id": "doc2dial_1665"}
{"topic_shift": true, "utterance": "What if a claim was denied in the past?", "session_id": "doc2dial_1665"}
{"topic_shift": false, "utterance": "You can always file a new claim based on the change in law.", "session_id": "doc2dial_1665"}
{"topic_shift": true, "utterance": "What must be true to get disability benefits caused by Agent Orange?", "session_id": "doc2dial_1665"}
{"topic_shift": false, "utterance": "You would need to have an illness we believe is caused by Agent Orange exposure.", "session_id": "doc2dial_1665"}
{"topic_shift": false, "utterance": "I do have a presumptive disease caused from Agent Orange exposure.", "session_id": "doc2dial_1665"}
{"topic_shift": false, "utterance": "Then you are able to get disability benefits from the VA.", "session_id": "doc2dial_1665"}
{"topic_shift": true, "utterance": "What will I need to do if I have an illness that is not on the list of Agent Orange related diseases, but think it was caused by Agent Orange?", "session_id": "doc2dial_1665"}
{"topic_shift": false, "utterance": "All you need to do is provide scientific and medical evidence that the condition is related to exposure to Agent Orange or show the problem started during or got worse because of your military service.", "session_id": "doc2dial_1665"}
{"topic_shift": false, "utterance": "Hello, can you tell me if foreign students can qualify for federal aid?", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "Sure, it all depends on the case.", "session_id": "doc2dial_3072"}
{"topic_shift": true, "utterance": "If I am granted DACA, am I eligible for the aid?", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "It is noteworthy that undocumented students, including DACA beneficiaries, are not eligible for aid but may seek other options.", "session_id": "doc2dial_3072"}
{"topic_shift": true, "utterance": "Can you give me more information than what you just told me?", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "Sure, you may be eligible for certain federal student aid.", "session_id": "doc2dial_3072"}
{"topic_shift": true, "utterance": "Can you let me know if my parents' immigration status affects my eligibility for help?", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "In this case it would not affect your help request for any reason.", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "Perfect, and what else can you do for me?", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "These processes are free, you must search for information on these procedures.", "session_id": "doc2dial_3072"}
{"topic_shift": true, "utterance": "Under what conditions would you not be eligible for federal aid?", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "It all depends on approval for you to be eligible.", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "What if I only have a Notice of Approval to apply for permanent residence?", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "Then you are not eligible in that case.", "session_id": "doc2dial_3072"}
{"topic_shift": true, "utterance": "Should I answer all the questions on the form?", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "ou must answer all questions truthfully.", "session_id": "doc2dial_3072"}
{"topic_shift": false, "utterance": "Hello, I have some questions regarding my job and the time in which I recover.", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "In that case the VA Vocational Rehabilitation and Employment VR&E program also referred to as Chapter 31 can help. We can find out if you're eligible and tell you how you can apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.", "session_id": "doc2dial_3714"}
{"topic_shift": true, "utterance": "That sounds great! Do you have any resources I can refer to?", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "Yes, you should look into VetSuccess on Campus to find out if our counselors can help you transition from military to college life.", "session_id": "doc2dial_3714"}
{"topic_shift": true, "utterance": "I'll do that. And what about these VR&E programs?", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "The VR&E programs for service members and Veterans can provide you with support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "Good, in that case I'd like to apply for the VR&E programs. Can you help me with that?", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "Yes, we can help you find out how to apply for VR&E benefits and services as a service member or Veteran.", "session_id": "doc2dial_3714"}
{"topic_shift": true, "utterance": "What about benefits for my wife? Can you help me with that as well?", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "Gladly. We can also help you find out if you're eligible for certain counseling services, training, and education benefits.", "session_id": "doc2dial_3714"}
{"topic_shift": false, "utterance": "hello I need information about Exposure to hazardous chemicals and materials", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "of course Find out if you can get monthly disability compensation payments and other benefits for diseases or other conditions, such as those listed below. These are diseases and conditions that we believe may be caused by contact with harmful chemicals or other hazardous materials during military service.", "session_id": "doc2dial_1103"}
{"topic_shift": true, "utterance": "Is there medical care for volunteers involved in chemical and biological tests?", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "Yes and this because Up to 60,000 veterans volunteered for medical research for the biological and chemical programs of the United States between 1942 and 1975", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "You can get medical care through the US Army. USA If you volunteered for this research and you have an injury or illness caused directly by your participation.", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "Where can i get more information?", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "Visit the US Army website. USA or\u00a0\u00a0 can call 800 - 984 - 8523", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "How do I need help getting medical care?", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "you can call us freely at 800 - 984 - 8523 we will be happy to help you", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "What places does the one involved in chemical and biological tests refer to?", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "If you served in the Republic of Vietnam or the Korean DMZ DMZ during the Vietnam Era or in certain related jobs, you may have had contact with Agent Orange, a herbicide used to clean plants and trees during the war.", "session_id": "doc2dial_1103"}
{"topic_shift": false, "utterance": "can you give me details About GI Bill benefits", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "GI Bill benefits help you pay for college , graduate school , and training programs. Since 1944 ,s [4] the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "you applied for and were awarded Post-9/11 GI Bill education benefits?", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use. View your GI Bill Statement of Benefits", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "If you applied for and received GI Bill education benefits after September 11", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "] your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use", "session_id": "doc2dial_1117"}
{"topic_shift": true, "utterance": "can you give me details of Post-9/11 GI Bill benefits", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "Transfer your Post-9/11 GI Bill benefits to your spouse and dependentsIf you have unused Post-9/11 GI Bill benefits , find out if you can transfer your benefits to your spouse or dependent children", "session_id": "doc2dial_1117"}
{"topic_shift": true, "utterance": "what other GI Bill benefits and information", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "Yellow Ribbon ProgramFind out if your school participates in the Yellow Ribbon Program , which can help pay tuition costs that the Post-9/11 GI Bill doesn t cover .", "session_id": "doc2dial_1117"}
{"topic_shift": true, "utterance": "can you give me details of Benefit rates and ways you can use your benefits", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "RatesLearn more about education benefit rates for tuition and books for qualifying Veterans and their family members", "session_id": "doc2dial_1117"}
{"topic_shift": false, "utterance": "How can I manage my VA benefits and health care?", "session_id": "doc2dial_3700"}
{"topic_shift": true, "utterance": "Do you want to know about how to access and manage your health care?", "session_id": "doc2dial_3700"}
{"topic_shift": false, "utterance": "Yes, I would like to know what I would be able to access.", "session_id": "doc2dial_3700"}
{"topic_shift": false, "utterance": "You can refill and track your prescriptions, send a secure message to your healthcare team, and view appointments and schedule them.", "session_id": "doc2dial_3700"}
{"topic_shift": true, "utterance": "Does the VA have an official podcast?", "session_id": "doc2dial_3700"}
{"topic_shift": false, "utterance": "Yes, it is called Borne the Battle and it contains stories of inspiring Veterans, important resources, offices, and VA benefits.", "session_id": "doc2dial_3700"}
{"topic_shift": true, "utterance": "What service member benefits would I find out about?", "session_id": "doc2dial_3700"}
{"topic_shift": false, "utterance": "You will find out about eligibility during service and which time-sensitive benefits to consider when you are down serving.", "session_id": "doc2dial_3700"}
{"topic_shift": true, "utterance": "Can family members get benefits?", "session_id": "doc2dial_3700"}
{"topic_shift": false, "utterance": "Yes, your spouse, dependent, or survivor can get them.", "session_id": "doc2dial_3700"}
{"topic_shift": true, "utterance": "What can I check about education benefits?", "session_id": "doc2dial_3700"}
{"topic_shift": false, "utterance": "You will be ablel to check your Post-9/11 GI Bill benefits; view payment history; or change your current education benefits.", "session_id": "doc2dial_3700"}
{"topic_shift": true, "utterance": "What about my disability benefits can I check on VA.gov?", "session_id": "doc2dial_3700"}
{"topic_shift": false, "utterance": "You can check your claim or appeal status, view payment history, or upload evidence to support your claim.", "session_id": "doc2dial_3700"}
{"topic_shift": false, "utterance": "Yes i am already getting benefits", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "you already receive Social Security or SSI benefits and you have a bank account ?", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "When do you decide which account is right for me?", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "you can sign up for Direct Deposit?", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "yes, starting or changing Direct Deposit online Social Security benefits only", "session_id": "doc2dial_718"}
{"topic_shift": true, "utterance": "I am currently not receiving benefits", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "you don t get Social Security or SSI benefits yet but are planning to apply?", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit", "session_id": "doc2dial_718"}
{"topic_shift": false, "utterance": "I'm from outside the U.S., can I still apply for student aid?", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "Of course. Don't assume you can't get aid just because you're not a citizen.", "session_id": "doc2dial_3066"}
{"topic_shift": true, "utterance": "When am I NOT an eligible noncitizen and can not receive federal student aid?", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "Are you in the U.S. on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant Exchange Visitor Visa?", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "Yes, that'd be the case.", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "Then I'm afraid you're not an eligible noncitizen and can not receive federal student aid.", "session_id": "doc2dial_3066"}
{"topic_shift": true, "utterance": "Wait. If I'm not an eligible noncitizen, can I get any type of financial aid to study in the U.S.? Anything?", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "Ask the college or career school you plan to attend whether they offer any aid for students like you.", "session_id": "doc2dial_3066"}
{"topic_shift": true, "utterance": "In which case would that be possible?", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "For example, when you hold a T nonimmigrant status \"T-visa\" for victims of human trafficking or your parent holds a T-1 nonimmigrant status. Your college or career school's financial aid office will ask to see your visa and/or certification letter from the U.S. Department of Health and Human Services.", "session_id": "doc2dial_3066"}
{"topic_shift": false, "utterance": "How to Become a Driving Instructor What tests do I have to pass?", "session_id": "doc2dial_2378"}
{"topic_shift": true, "utterance": "The is similar to the vision test you must pass to qualify for , or renew , your driver s license . You can take the vision test at DMV , or you can have your eye doctor or physician conduct this test and complete the Vision Test Report form MV-619", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "did you not pass this test?", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "you will have to submit a new application including photos and $ 10 fee", "session_id": "doc2dial_2378"}
{"topic_shift": true, "utterance": "can you give me details of About Your Driving School Instructor Certificate", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "you pass all tests?", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2378"}
{"topic_shift": true, "utterance": "Do I have to have a valid driver's license to operate in New York State?", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "yes, that has been valid for at least 2 years preceding application in the class of vehicle that the instructor intends to teach in", "session_id": "doc2dial_2378"}
{"topic_shift": true, "utterance": "If a customer or DMV employee asks to see the certificate", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "you must be able to present it", "session_id": "doc2dial_2378"}
{"topic_shift": true, "utterance": "What do I have to complete for the instructor certificate?", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "Before your Driving School Instructor Certificate can be renewed , you must also complete a course in driver training and traffic safety , approved by the Commissioner , consisting of at least 30 hours known as the This 30-hour course is taught by various community colleges and driving schools that have been approved by DMV to provide this course", "session_id": "doc2dial_2378"}
{"topic_shift": false, "utterance": "hi, please information about Eligibility for VA disability benefits", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service .", "session_id": "doc2dial_1671"}
{"topic_shift": true, "utterance": "What conditions are covered by these benefits?", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "How VA assigns disability ratings Learn how we assign severity ratings and how they affect your disability payments", "session_id": "doc2dial_1671"}
{"topic_shift": true, "utterance": "Am I eligible for VA disability compensation?", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "You may be able to get VA disability benefits or compensation if you have a current illness or injury known as a condition that affects your body or mind and you meet at least one of the requirements listed", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible for VA disability compensation", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "you only have to meet at least one requirement to be eligible", "session_id": "doc2dial_1671"}
{"topic_shift": true, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "sorry, you may not be eligible for VA disability benefits", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "Is there nothing else I can do?", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "no, you may not be eligible for VA disability benefits", "session_id": "doc2dial_1671"}
{"topic_shift": true, "utterance": "what are the requirements to be eligible for VA disability compensation", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "Served on active duty , active duty for training , or inactive duty training", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "yes i served on active duty for training", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "Have a disability rating for your service - connected condition", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "no i don't have a disability rating for your service", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1671"}
{"topic_shift": false, "utterance": "Steps to file taxes?", "session_id": "doc2dial_730"}
{"topic_shift": true, "utterance": "It is vital that you know the monthly adjustment amount related to 2020 income to make such a statement.", "session_id": "doc2dial_730"}
{"topic_shift": false, "utterance": "How can I perform such calculations?", "session_id": "doc2dial_730"}
{"topic_shift": false, "utterance": "In certain cases we use data from fiscal year 2017 for this purpose.", "session_id": "doc2dial_730"}
{"topic_shift": false, "utterance": "Can you expand that information more please?", "session_id": "doc2dial_730"}
{"topic_shift": true, "utterance": "Perfect.", "session_id": "doc2dial_730"}
{"topic_shift": false, "utterance": "It may happen that your income decreases, I am influencing the process.", "session_id": "doc2dial_730"}
{"topic_shift": true, "utterance": "I need more information regarding the topic.", "session_id": "doc2dial_730"}
{"topic_shift": false, "utterance": "It is important that you visit Extra Help with your Medicare prescription drug costs for more information.", "session_id": "doc2dial_730"}
{"topic_shift": false, "utterance": "Can I get Extra Help?", "session_id": "doc2dial_730"}
{"topic_shift": false, "utterance": "Of course, primarily with the costs of monthly premiums, annual deductibles, and drug copays.", "session_id": "doc2dial_730"}
{"topic_shift": false, "utterance": "I need some info about how to renew a registration, please", "session_id": "doc2dial_2350"}
{"topic_shift": false, "utterance": "You have to renew your registration before it expires. Your new registration documents will arrive in about 10 days, check your mail. Renewing early will not change the new expiration date for your new registration.", "session_id": "doc2dial_2350"}
{"topic_shift": true, "utterance": "Can you give me more information?", "session_id": "doc2dial_2350"}
{"topic_shift": true, "utterance": "Is your registration about to expire or has it expired?", "session_id": "doc2dial_2350"}
{"topic_shift": false, "utterance": "Yes, it has expired.", "session_id": "doc2dial_2350"}
{"topic_shift": false, "utterance": "In that case, you an renew online up to one year past the expiration date. And you can download and print a temporary registration that's valid for 10 days the day you renew, if you wish.", "session_id": "doc2dial_2350"}
{"topic_shift": true, "utterance": "What if I don't know the correct amount to renew?", "session_id": "doc2dial_2350"}
{"topic_shift": false, "utterance": "You can send a check payable to 'Commissioner of Motor Vehicles', but do not write the amount, please.", "session_id": "doc2dial_2350"}
{"topic_shift": true, "utterance": "Is there another way to renew?", "session_id": "doc2dial_2350"}
{"topic_shift": false, "utterance": "Yes, you can do it online.", "session_id": "doc2dial_2350"}
{"topic_shift": true, "utterance": "What if my address has changed?", "session_id": "doc2dial_2350"}
{"topic_shift": false, "utterance": "In that case, your mailing address on DMV files must be current. You can't change it during the transaction. Please, you need change your address online first and then renew", "session_id": "doc2dial_2350"}
{"topic_shift": false, "utterance": "I'm an Army vet and I want to look into help from the independent living track", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "Does your your service-connected disability limit your ability to perform daily living activities and you can\u2019t return to work right away?", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "no, I think I could work but my activities are limited", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "so do I get independent living help?", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "you may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You may also receive help as you work to find a job if that is a goal you and your Vocational Rehabilitation Counselor have created.", "session_id": "doc2dial_1659"}
{"topic_shift": true, "utterance": "what if I am eligible , how would I get help?", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "A VRC would work with you to determine the severity of your service-connected disability, if you\u2019re ready to work, and if you\u2019ll benefit from independent living services. Your VRC will help you create a personalized, written independent living plan that meets your needs.", "session_id": "doc2dial_1659"}
{"topic_shift": true, "utterance": "can we see about the other requirements?", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "Okay.  Do you have a serious employment handicap?", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "I think I do, depends on the job really", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "Do your disabilities prevent you from looking for or returning to work?", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "No, I think I could work and look for a job with a computer and that kind of thing", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "I'm sorry but you don't appear to be eligible for independent living services through VR&E", "session_id": "doc2dial_1659"}
{"topic_shift": false, "utterance": "Hi, i need to do some pre-licensing course but don't know what's that, can you help me\u00b4?", "session_id": "doc2dial_1881"}
{"topic_shift": true, "utterance": "No problem. Pre-licensing course is a DMV-approved, standardized classroom course that will fill you in on many topics that are important to you as a new driver.", "session_id": "doc2dial_1881"}
{"topic_shift": true, "utterance": "Ah, i see. So you need that before i get my license. Um, by the way, right now a friend of mine wants to change its license class, does he needs pre-licensing?", "session_id": "doc2dial_1881"}
{"topic_shift": false, "utterance": "If he is in possession of a valid NYS driver license, he doesn't need to have a pre-licensing course certificate o a student certificate of completion in order to change license's class. The same will apply to you.", "session_id": "doc2dial_1881"}
{"topic_shift": true, "utterance": "Great, good to know that. Another question, i'm a high school student and there's indeed driving lessons being offered. If a itake that course, it will help me in any way with licensing?", "session_id": "doc2dial_1881"}
{"topic_shift": false, "utterance": "Sure it will. Once you complete that course, you'll get an Student Certificate of Completion, and won't need to pass through the other course. With that certificate you can schedule your road test. Remember to bring it so you can turn it in to your license examiner.", "session_id": "doc2dial_1881"}
{"topic_shift": false, "utterance": "That sounds nice. i'll look into it. But lets say i'm still interested in the other course, how i can find one, please?", "session_id": "doc2dial_1881"}
{"topic_shift": false, "utterance": "No problem. You can use your local telephone directory to search for a driving instruction facility or go online and perform the same search.", "session_id": "doc2dial_1881"}
{"topic_shift": false, "utterance": "Ok, What can you tell me about the topics being discussed on the course?", "session_id": "doc2dial_1881"}
{"topic_shift": false, "utterance": "As said before, the course cover many important topics for you as new driver, but for example, a pair of topics would be attitudes and risk taking while driving and other would be use of drugs.", "session_id": "doc2dial_1881"}
{"topic_shift": true, "utterance": "Um, ok. And before to go on my road test, what i should focus on?", "session_id": "doc2dial_1881"}
{"topic_shift": false, "utterance": "Well, you have many topics but for name some of them, you can focus on steering and acceleration, it is pretty much the most important.", "session_id": "doc2dial_1881"}
{"topic_shift": false, "utterance": "How do I send the application for Veteran status designation by mail?", "session_id": "doc2dial_2436"}
{"topic_shift": true, "utterance": "You would have to send a completed Application for Permit, driver license or non-driver ID card.", "session_id": "doc2dial_2436"}
{"topic_shift": false, "utterance": "Did you apply to have the Veteran Indicator added to your license, permit or non-driver ID and charged a document fee?", "session_id": "doc2dial_2436"}
{"topic_shift": false, "utterance": "No, I was not charged a document fee.", "session_id": "doc2dial_2436"}
{"topic_shift": true, "utterance": "What if I want to change my standard license to a REAL ID while adding my veteran status?", "session_id": "doc2dial_2436"}
{"topic_shift": false, "utterance": "You would have to come into a DMV office for that change.", "session_id": "doc2dial_2436"}
{"topic_shift": false, "utterance": "Is there any guides that could help me for what I need to bring with me to DMV office?", "session_id": "doc2dial_2436"}
{"topic_shift": false, "utterance": "Yes this guide will help you with the proofs of identification you need and also bring your proof of honorable discharge original or photocopies.", "session_id": "doc2dial_2436"}
{"topic_shift": true, "utterance": "What type of discharge form do I need if discharged before January 1, 1950?", "session_id": "doc2dial_2436"}
{"topic_shift": false, "utterance": "You would need an Honorable Discharge form WD AGO 53, 55, 53-55, or NAVPERS 553, or NAVMC 78PD or NAVCG553, or Enlisted Seperation Paper.", "session_id": "doc2dial_2436"}
{"topic_shift": true, "utterance": "How do I find my proofs?", "session_id": "doc2dial_2436"}
{"topic_shift": false, "utterance": "You would have find them by mail, phone, or online.", "session_id": "doc2dial_2436"}
{"topic_shift": false, "utterance": "How to Apply for Rehabilitation and Employment at VA Voc", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "Want to find out how to apply for VA Voc rehabilitation and employment?", "session_id": "doc2dial_3728"}
{"topic_shift": true, "utterance": "yes What if I am a service member who has not yet received a service related disability rating?", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "You don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "what are the requirements for benefits?", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "Have you been through the process of the Physical Evaluation Board?", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "Yes You may be eligible for VR&E benefits and services", "session_id": "doc2dial_3728"}
{"topic_shift": true, "utterance": "What if he can't go back to work right away?", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "You can choose the Independent Living Services", "session_id": "doc2dial_3728"}
{"topic_shift": true, "utterance": "What are the benefits for severely injured active duty members?", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "Please note: s [25] Seriously injured active duty members may automatically receive VR&E benefits before VA issues a disability rating, due to Sec. 1631 of the National Defense Authorization Act PL 110-181.", "session_id": "doc2dial_3728"}
{"topic_shift": true, "utterance": "How do I apply if I already have a VA disability rating?", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "Go to eBenefits to apply", "session_id": "doc2dial_3728"}
{"topic_shift": false, "utterance": "I would like to know if I can get my federal student loans forgiven for their service as a teacher?", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "You must learn about the forgiveness program to see if you qualify.", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "If I already teach full-time for five full academic years in a row at a low-income school, do I qualify?", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "in view of your history you may be eligible for forgiveness of up to $ 17,500 on your Subsidized and Unsubsidized Direct Loans and your Subsidized and Unsubsidized Federal Stafford Loans.", "session_id": "doc2dial_4047"}
{"topic_shift": true, "utterance": "I understand and to be a highly qualified teacher, what should I have?", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "Do you have at least a bachelor's degree?", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "if i have a bachelor", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "have you received full state certification as a teacher?", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "I have not received it", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "cannot pass as a highly qualified teacher", "session_id": "doc2dial_4047"}
{"topic_shift": true, "utterance": "If I have a direct consolidation loan, who would be eligible?", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "you may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid a Direct Subsidized Direct Loan, an Unsubsidized Direct Loan, a Federal Subsidized Stafford Loan, or an Unsubsidized Federal Stafford Loan", "session_id": "doc2dial_4047"}
{"topic_shift": false, "utterance": "do I need to have icons on my license?", "session_id": "doc2dial_2422"}
{"topic_shift": true, "utterance": "No, for most of the icons it is optional to have the icons displayed on your NY State DMV photo document.", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "Do you have icons displayed on your NY State DMV photo document ?", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "no, can I ask something else", "session_id": "doc2dial_2422"}
{"topic_shift": true, "utterance": "how can I get a boating safety icon?", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "You need to bring your Boating Safety Certificate issued by NY State OPRHP , the United States Coast Guard , the Power Squadron or the United States Sailing Association.", "session_id": "doc2dial_2422"}
{"topic_shift": true, "utterance": "where do I complain if my license with icons hasn't come in?", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "Has it been more than 2 weeks since you requested your photo document with DEC or Parks?", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "I think it has been 3 weeks.", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "You should contact the agency where you placed the order.", "session_id": "doc2dial_2422"}
{"topic_shift": true, "utterance": "can I have my lifetime sporting stuff added to my license?", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "You can request the icons be added to your DMV photo document in two ways ; online using the New York State website or by visiting a NY State Department of Motor Vehicles office and presenting the required proof.", "session_id": "doc2dial_2422"}
{"topic_shift": true, "utterance": "could I also have an icon removed if I don't want it on there anymore?", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "Yes, but you will be required to pay the amendment fee as required by the Vehicle and Traffic Law", "session_id": "doc2dial_2422"}
{"topic_shift": false, "utterance": "I need to know whether I, as a non-citizen, qualify for federal student aid.", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "I can help you with that. First, it's very important to know that being a non-citizen does not automatically disqualify you for aid.", "session_id": "doc2dial_4053"}
{"topic_shift": true, "utterance": "What would cause me to be ineligible for federal student aid?", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "Certain types of documentation can disqualify you. Do you only have a Notice of Approval to Apply for Permanent Residence I-171 or I-464?", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "No, I don't have this.", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "Okay. Are you in the U.S. on an F-1 or F-2 non-immigrant student visa?", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "Do you hold a G series visa pertaining to international organizations?", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "I'm sorry to have to inform you that this disqualifies you for federal student aid.", "session_id": "doc2dial_4053"}
{"topic_shift": true, "utterance": "What if I have other documentation, but it's expired? Can I still qualify?", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "Has your green card expired?", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "Although this still does not qualify you for federal student aid, I advise you to promptly renew your card, if you are able to.", "session_id": "doc2dial_4053"}
{"topic_shift": false, "utterance": "I'm looking to appeal a conviction.", "session_id": "doc2dial_1895"}
{"topic_shift": true, "utterance": "Ok, Please use form AA-33 with a $10 fee.", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "If you have other convictions, please use form AA-33A", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "What convictions are those?", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "Anything not covered by Form 33-AA", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "You can do this via mail as well as in person.", "session_id": "doc2dial_1895"}
{"topic_shift": true, "utterance": "What if I didn't fill out the form quickly enough?", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "You can check the status of all appeals on our website. If it wasn't filed quickly enough, please contact a local branch.", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "What if the appeal doesn't meet DMV requirements but I already paid?", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "You will receve a refund, *if* you cancel the appeal request before it is processed.", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "Sounds ok to me, I guess.", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "Is there anything else I can help you with today?", "session_id": "doc2dial_1895"}
{"topic_shift": false, "utterance": "Hello there, I came here to find more information regarding my tax return.", "session_id": "doc2dial_724"}
{"topic_shift": true, "utterance": "Do you want to know how we determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_724"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_724"}
{"topic_shift": false, "utterance": "Do we use your 2017 tax year data?", "session_id": "doc2dial_724"}
{"topic_shift": false, "utterance": "No, you use the most recent tax year data.", "session_id": "doc2dial_724"}
{"topic_shift": true, "utterance": "What if I'm affected by loss of income due to the current crisis?", "session_id": "doc2dial_724"}
{"topic_shift": false, "utterance": "Then we need to see documentation verifying the event and the reduction in your income.", "session_id": "doc2dial_724"}
{"topic_shift": true, "utterance": "I see, but this makes me curious. What if my income had increased instead?", "session_id": "doc2dial_724"}
{"topic_shift": false, "utterance": "In that case you'd pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage. We call the additional amount the income-related monthly adjustment amount.", "session_id": "doc2dial_724"}
{"topic_shift": true, "utterance": "Makes sense. Well, what documentation should I bring along to verify my loss of income?", "session_id": "doc2dial_724"}
{"topic_shift": false, "utterance": "The documentation you provide should relate to the event and may include a death certificate, a letter from your employer about your retirement, or something similar.", "session_id": "doc2dial_724"}
{"topic_shift": false, "utterance": "Hello I need information about How to renew a registration", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "You must renew your registration before it expires. Your new registration documents will arrive in the mail in approximately 10 days. Early renewal will not change the new expiration date of your new registration.", "session_id": "doc2dial_2344"}
{"topic_shift": true, "utterance": "What if my address changed?", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "Your email address on DMV files must be current. You cannot change it during the transaction. First change your address online and then renew.", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "Do you want to apply to the US Postal Service?", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2344"}
{"topic_shift": true, "utterance": "and can i renew by mail?", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "Send the bottom of your MV-3 or OP-3 renewal notice to the address on the notice. Include a personal check or money order made payable to the 'Commissioner of Motor Vehicles' for the fee.", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "What if I don't have my MV-3 or OP-3?", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "If you don't have your MV-3 or OP-3, use the Duplicate Registration / Renewal Application PDF MV-82D", "session_id": "doc2dial_2344"}
{"topic_shift": true, "utterance": "and what do i need to register online?", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "You will need to\u00a0\u00a0\u00a0 your license plate number\u00a0\u00a0 your registration classes", "session_id": "doc2dial_2344"}
{"topic_shift": true, "utterance": "What if I don't have your MV-3 or OP-3?", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "If you don't have your MV-3 or OP-3, complete the Duplicate Registration / Renewal Application PDF MV-82D.", "session_id": "doc2dial_2344"}
{"topic_shift": false, "utterance": "I need to reconstruct my records.", "session_id": "doc2dial_917"}
{"topic_shift": true, "utterance": "Do you need to know how the VA does it?", "session_id": "doc2dial_917"}
{"topic_shift": false, "utterance": "No I don't think so", "session_id": "doc2dial_917"}
{"topic_shift": true, "utterance": "Do you need records to support a VA disabioloity ompensation claim?", "session_id": "doc2dial_917"}
{"topic_shift": false, "utterance": "No not disability", "session_id": "doc2dial_917"}
{"topic_shift": true, "utterance": "How about recontructing records destroyed in NPRC fire?", "session_id": "doc2dial_917"}
{"topic_shift": false, "utterance": "In 1973 , a fire at the National Personnel Records Center NPRC in St. Louis , Missouri , destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time . Find out if your records may have been destroyed in this fire , and how to reconstruct your records to support a VA disability compensation claim .", "session_id": "doc2dial_917"}
{"topic_shift": true, "utterance": "What need to be done?", "session_id": "doc2dial_917"}
{"topic_shift": false, "utterance": "We submit a specific request to the NPRC for any additional service records they may have or can find for you .", "session_id": "doc2dial_917"}
{"topic_shift": false, "utterance": "So they do the work?", "session_id": "doc2dial_917"}
{"topic_shift": false, "utterance": "With the information we provide , the NPRC searches for documents that may help to reconstruct your records . They may also reach out to other government agencies .", "session_id": "doc2dial_917"}
{"topic_shift": false, "utterance": "I need help with a mortgage foreclosure and whatever is going on", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "Did you fall behind on your mortgage payments?", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "Okay. Your mortgage servicer, the company that handles collecting the money for your lender can take your house to cover the money owed . This process is called foreclosure .", "session_id": "doc2dial_903"}
{"topic_shift": true, "utterance": "I did miss some payments so now what?", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "We have a repayment plan that lets you go back to making your regular payments with an added amount each month to cover the ones you have missed .", "session_id": "doc2dial_903"}
{"topic_shift": true, "utterance": "what if there are more late payments from me?", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "You should contact your loan servicer right away .  Don't wait so they can help you find a solution soon.", "session_id": "doc2dial_903"}
{"topic_shift": true, "utterance": "and is there a way to avoid foreclosure?, because I was told I could sign my house over or at least that is what I understood", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "You might be talking about Deed in lieu of foreclosure, this plan lets you avoid the foreclosure process by signing over the deed to the home to your servicer. The home will then belong to the servicer.", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "can I call when I have more time so you can help me find a way out of this?", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "Yes, Contact a VA Loan Technician at 1 - 877 - 827 - 3702 . Our VA Loan Technicians can help you figure out which option is best for you. Good Luck", "session_id": "doc2dial_903"}
{"topic_shift": false, "utterance": "Hello, I want to know about county use taxes and supplemental fees.", "session_id": "doc2dial_1842"}
{"topic_shift": true, "utterance": "these are taxes that all commercial vehicles must pay as residents of New York City and other counties in New York. This is a vehicle use tax that the DMV collects for the city and the counties.", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "Do you have more questions about these taxes?", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "Yes, please, where can I get more info about it.", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "You can ask the city or county in which you reside or have your business.", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "Does this tax apply for the renewable of commercial vehicles?", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "Yes, the vehicle use tax applies for commercial vehicles and the renewal of commercial vehicle registration.", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "In the county I currently reside, I'm exempt from the vehicle use tax. What should I do?", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "You have to complete the form UT-11C", "session_id": "doc2dial_1842"}
{"topic_shift": true, "utterance": "What are the fees for vehicles  from Manhattan", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "For all passenger vehicle registrations and renewals, the fees are 80$ for 2 years of Vehicle use tax and 400$ for 1 year for livery and for-hire vehicles.", "session_id": "doc2dial_1842"}
{"topic_shift": true, "utterance": "tell me about the county use tax chart for counties outside of New York City", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "This chart shows the use taxes and supplemental fees for registrations and renewals. For the sales taxes, it depends on the purchase price and your locality. You can get more info about the sales tax rates by jurisdiction  at the Department of Taxation and Finance website", "session_id": "doc2dial_1842"}
{"topic_shift": true, "utterance": "What if I'm from New York City and exempt from the vehicle use tax?", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "for that case, get the form UT-11 from a local DMV office or a DMV call center.", "session_id": "doc2dial_1842"}
{"topic_shift": false, "utterance": "What happens if I don t pay a toll?", "session_id": "doc2dial_2393"}
{"topic_shift": true, "utterance": "If you fail to pay tolls , fees or other charges in relation to 3 or more tolling violations , all committed within 5 years , or fail to pay $ 200 in tolls accumulated within 5 years , if the violations occurred in a commercial vehicle , or fail to have them dismissed or transferred", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "ok it is my case", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "the NYS Department of Motor Vehicles , \" DMV \" may send you a Notice of Registration Suspension .", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "If you request a DMV hearing?", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "the suspension is placed on hold pending the outcome of the hearing", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "Besides that, will I receive a notice?", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "the NYS Department of Motor Vehicles , \" DMV \" may send you a Notice of Registration Suspension", "session_id": "doc2dial_2393"}
{"topic_shift": true, "utterance": "If you submit the affidavit?", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "you will not have to appear at a DMV hearing", "session_id": "doc2dial_2393"}
{"topic_shift": true, "utterance": "How can I respond to a tolling authority about a non-payment of tolls?", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or failed to pay the toll , fees or other charges", "session_id": "doc2dial_2393"}
{"topic_shift": false, "utterance": "Is there pros and cons with consolidating my federal educational loans?", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "Yes, you should learn about the pros and cons of using a Direct Consolidation Loan.", "session_id": "doc2dial_4084"}
{"topic_shift": true, "utterance": "Is there a repayment plan to help lower payments?", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "It is called an Income-Based Repayment Plan and could help with lower payments.", "session_id": "doc2dial_4084"}
{"topic_shift": true, "utterance": "Can parents Direct PLUS Loans be consolidated with a federal student loan received by a student?", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "Direct PLUS Loans for parents are not able to be combined with federal student loans from the student.", "session_id": "doc2dial_4084"}
{"topic_shift": true, "utterance": "What is the process of repayment?", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "Repayment of a Direct Consolidation Loan would start 60 days after the loan is paid out and your loan servicer will let you know when payment is first due.", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "Are any of your loans you want to consolidate in grace period?", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "Yes, I have one loan that is in grace period.", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "You are able to ask your servicer for your Direct Consolidation Loan application to wait on processing until the grace period end date.", "session_id": "doc2dial_4084"}
{"topic_shift": true, "utterance": "Who would I contact if I have questions about consolidation?", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "It really just depends on where you are in the consolidation process.", "session_id": "doc2dial_4084"}
{"topic_shift": false, "utterance": "I need help with exchanging my New York driver license for a non-driver ID card.", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "I'll be happy to assist you with that. You can exchange your NY driver license for a non-driver ID card if the driver license is current or has not been expired for more than 2 years.", "session_id": "doc2dial_3933"}
{"topic_shift": true, "utterance": "Can I do this by mail?", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "Definitely. You will need to complete an Application for Permit, Driver License, or Non-Driver ID Card.", "session_id": "doc2dial_3933"}
{"topic_shift": true, "utterance": "Can I upgrade to a REAL ID?", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "Yes. While a REAL ID isn't required, you can obtain these at a DMV office.", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "Do you currently have a Standard Driver License?", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "Do you plan on travelling in the near future?", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "Yes, I'll be travelling to Canada.", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "It's recommended that you come to DMV now, so that you can avoid a second office visit later.", "session_id": "doc2dial_3933"}
{"topic_shift": true, "utterance": "Why is this important?", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "It makes boarding a domestic flight more convenient.", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "I thought you could just use a Standard driver license for identification?", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "Starting October 1st 2020, a Standard Driver License will not be accepted as proof of identification when boarding domestic flights, unless you have a Passport.", "session_id": "doc2dial_3933"}
{"topic_shift": false, "utterance": "What is the Direct PLUS Loan Application for supplemental information for?", "session_id": "doc2dial_4090"}
{"topic_shift": true, "utterance": "Do you want to know what a Direct PLUS Loan Application for parents is?", "session_id": "doc2dial_4090"}
{"topic_shift": false, "utterance": "Do, I do not need to know this.", "session_id": "doc2dial_4090"}
{"topic_shift": true, "utterance": "Do you want to apply for a PLUS loan?", "session_id": "doc2dial_4090"}
{"topic_shift": false, "utterance": "No, I do not want to apply for a PLUS loan.", "session_id": "doc2dial_4090"}
{"topic_shift": false, "utterance": "Is there a demo for applying for a PLUS loan?", "session_id": "doc2dial_4090"}
{"topic_shift": false, "utterance": "Yes, Log in to start demo.", "session_id": "doc2dial_4090"}
{"topic_shift": true, "utterance": "Is there anything I need to know before I continue with the process?", "session_id": "doc2dial_4090"}
{"topic_shift": false, "utterance": "Yes, there is a few things about a security freeze on your credit you need to know about before continueing.", "session_id": "doc2dial_4090"}
{"topic_shift": false, "utterance": "As a parent borrower what can I designate on the Direct PLUS loan application?", "session_id": "doc2dial_4090"}
{"topic_shift": false, "utterance": "You can designate if the school pays any credit balance to the student or you.", "session_id": "doc2dial_4090"}
{"topic_shift": false, "utterance": "Hi there. I would like some help related to provide some information the security income, can you help me?", "session_id": "doc2dial_3927"}
{"topic_shift": true, "utterance": "Sure no problem. Do you have the documents to prove you have received a SSI?", "session_id": "doc2dial_3927"}
{"topic_shift": false, "utterance": "No, as far as I know, sorry.", "session_id": "doc2dial_3927"}
{"topic_shift": true, "utterance": "O.K., Thanks. But I have some questions about my ID card, I want to change it. Could you help me?", "session_id": "doc2dial_3927"}
{"topic_shift": false, "utterance": "Sure, There is no problem. Just tell us which questions do you have.", "session_id": "doc2dial_3927"}
{"topic_shift": true, "utterance": "I want to know, what I need to do to replace my actual driver license for a real ID?", "session_id": "doc2dial_3927"}
{"topic_shift": false, "utterance": "For hat you need to check our guide to make sure you have all the proofs of identification before you come to the DMV.", "session_id": "doc2dial_3927"}
{"topic_shift": true, "utterance": "O.k., but, which documents do I need to send to you?", "session_id": "doc2dial_3927"}
{"topic_shift": false, "utterance": "You need a completed application for permit, your driver license or non-driver ID card.", "session_id": "doc2dial_3927"}
{"topic_shift": true, "utterance": "It is possible do this process in a office?", "session_id": "doc2dial_3927"}
{"topic_shift": false, "utterance": "Yes, you can do it in a office if you want to keep your standard document. For this, you need to follow some steps.", "session_id": "doc2dial_3927"}
{"topic_shift": false, "utterance": "Winter's coming around and I'd like to register my new snowmobile. Why can't I enter my address on the web form?", "session_id": "doc2dial_2387"}
{"topic_shift": true, "utterance": "There is a limit of 20 characters for the street address and 14 characters for the city in our snowmobile registration system.", "session_id": "doc2dial_2387"}
{"topic_shift": false, "utterance": "Is your your street address or city name is too long?", "session_id": "doc2dial_2387"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2387"}
{"topic_shift": false, "utterance": "You can shorten it by using numbers digits instead of words for the house number.", "session_id": "doc2dial_2387"}
{"topic_shift": true, "utterance": "That might work. Also why is my name shortened on my registration?", "session_id": "doc2dial_2387"}
{"topic_shift": false, "utterance": "Due to the limited space in the DMV registration system, your name may be shortened to fit on the document but it remains valid with the shorter name.", "session_id": "doc2dial_2387"}
{"topic_shift": true, "utterance": "Besides the usual documentation, what information do I need to provide about my snowmobile?", "session_id": "doc2dial_2387"}
{"topic_shift": false, "utterance": "Basic information includes model year, make or brand and color.", "session_id": "doc2dial_2387"}
{"topic_shift": true, "utterance": "If I don't have a current driver's license can I use another document as proof of who I am?", "session_id": "doc2dial_2387"}
{"topic_shift": false, "utterance": "Yes you must provide other kinds of proof.", "session_id": "doc2dial_2387"}
{"topic_shift": true, "utterance": "Do you have more information about this topic?", "session_id": "doc2dial_2387"}
{"topic_shift": false, "utterance": "Yes click on the number link here Registration [ 13 ].", "session_id": "doc2dial_2387"}
{"topic_shift": false, "utterance": "you can help me with the TEACH thing", "session_id": "doc2dial_3099"}
{"topic_shift": true, "utterance": "Are you here to complete the TEACH Grant Initial and Subsequent Counseling?", "session_id": "doc2dial_3099"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3099"}
{"topic_shift": true, "utterance": "Did you need to know if you need to complete this at some point?", "session_id": "doc2dial_3099"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3099"}
{"topic_shift": true, "utterance": "Would you like to know how long it will take to complete?", "session_id": "doc2dial_3099"}
{"topic_shift": false, "utterance": "not that either", "session_id": "doc2dial_3099"}
{"topic_shift": true, "utterance": "Would you like to know what documents you will need to complete the counseling?", "session_id": "doc2dial_3099"}
{"topic_shift": false, "utterance": "no, I need to complete other TEACH stuff", "session_id": "doc2dial_3099"}
{"topic_shift": true, "utterance": "where do I start for the TEACH agreement?", "session_id": "doc2dial_3099"}
{"topic_shift": false, "utterance": "I will give you the link where you can Log In and Start the TEACH Grant Agreement To Serve", "session_id": "doc2dial_3099"}
{"topic_shift": false, "utterance": "will i get a refund when i surrender my plates?", "session_id": "doc2dial_1856"}
{"topic_shift": true, "utterance": "will i receive a refund when i surrender my plates. does this apply to you?", "session_id": "doc2dial_1856"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1856"}
{"topic_shift": true, "utterance": "how can i find a dmv office near me", "session_id": "doc2dial_1856"}
{"topic_shift": false, "utterance": "at the dmv office", "session_id": "doc2dial_1856"}
{"topic_shift": true, "utterance": "do i need to surrender the registration if the plates are lost, destroyed or stolen?", "session_id": "doc2dial_1856"}
{"topic_shift": false, "utterance": "yes. you need to report plates that are lost, stolen or destroyed and surrender the registration in these causes the dmv can issues you a new registration and plates", "session_id": "doc2dial_1856"}
{"topic_shift": true, "utterance": "do you use mail?", "session_id": "doc2dial_1856"}
{"topic_shift": false, "utterance": "we use the mail postmark date as the date that you surrendered your plates", "session_id": "doc2dial_1856"}
{"topic_shift": true, "utterance": "is there an application i need to do?", "session_id": "doc2dial_1856"}
{"topic_shift": false, "utterance": "you must complete the plate surrender application PDE", "session_id": "doc2dial_1856"}
{"topic_shift": true, "utterance": "do motorcycles have a liability?", "session_id": "doc2dial_1856"}
{"topic_shift": false, "utterance": "the dmv can issue you a new registration and plates.", "session_id": "doc2dial_1856"}
{"topic_shift": false, "utterance": "Hello I need information about How long does it take for VA to make a decision after I submit the request?", "session_id": "doc2dial_1301"}
{"topic_shift": true, "utterance": "Has it been more than a week since you submitted your request and you have not received a response?", "session_id": "doc2dial_1301"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1301"}
{"topic_shift": false, "utterance": "ok please don't reapply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday, we will be happy to assist you", "session_id": "doc2dial_1301"}
{"topic_shift": true, "utterance": "What days do you attend by phone?", "session_id": "doc2dial_1301"}
{"topic_shift": false, "utterance": "Monday through Friday, 8:00 a.m. to 8:00 p.m.", "session_id": "doc2dial_1301"}
{"topic_shift": true, "utterance": "What should I do after I send the request?", "session_id": "doc2dial_1301"}
{"topic_shift": false, "utterance": "You must find out what happens after applying", "session_id": "doc2dial_1301"}
{"topic_shift": true, "utterance": "and where can i update my personal information?", "session_id": "doc2dial_1301"}
{"topic_shift": false, "utterance": "To update your personal, insurance or financial information from a previous application, complete a VA Form 10 - 10EZR Health Benefits Update Form.", "session_id": "doc2dial_1301"}
{"topic_shift": true, "utterance": "and where can I go personally?", "session_id": "doc2dial_1301"}
{"topic_shift": false, "utterance": "and where can I go personally?", "session_id": "doc2dial_1301"}
{"topic_shift": false, "utterance": "I want to calculate some benefits", "session_id": "doc2dial_268"}
{"topic_shift": true, "utterance": "Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "session_id": "doc2dial_268"}
{"topic_shift": false, "utterance": "no I was looking for something else", "session_id": "doc2dial_268"}
{"topic_shift": false, "utterance": "Did you want to know how to do the calculations?", "session_id": "doc2dial_268"}
{"topic_shift": false, "utterance": "no I don't know some of the numbers I would probably need", "session_id": "doc2dial_268"}
{"topic_shift": true, "utterance": "You won't be able to get a good estimate of the benefits if you don't know some of those numbers.", "session_id": "doc2dial_268"}
{"topic_shift": true, "utterance": "so the GPO reduces or can reduce benefits?", "session_id": "doc2dial_268"}
{"topic_shift": false, "utterance": "It can reduce any Social Security benefits you may be eligible to receive on your spouse's record under certain circumstances.", "session_id": "doc2dial_268"}
{"topic_shift": true, "utterance": "can I come back and do some estimates once I get those numbers I need?", "session_id": "doc2dial_268"}
{"topic_shift": false, "utterance": "Yes, you can call our toll free number at 1-800-772-1213, or contact your local Social Security office for more help.", "session_id": "doc2dial_268"}
{"topic_shift": true, "utterance": "once I get those numbers what would I subtract something to get something else?", "session_id": "doc2dial_268"}
{"topic_shift": false, "utterance": "Subtract the estimated amount of your retirement benefit from the estimated amount of your spouse'sbenefit before GPO. Enter that amount in Step # 2 of \"Calculate Your Benefits\" and select \"Compute\"", "session_id": "doc2dial_268"}
{"topic_shift": false, "utterance": "I need to know if I can apply for adult disability benefits online.", "session_id": "doc2dial_3516"}
{"topic_shift": true, "utterance": "It is possible to apply online, if you meet our requirements.", "session_id": "doc2dial_3516"}
{"topic_shift": true, "utterance": "Okay. Is it better to apply online instead of using other methods?", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "Yes. There are many advantages to applying online.", "session_id": "doc2dial_3516"}
{"topic_shift": true, "utterance": "What documents will I need to provide?", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "First you will need to provide your birth certificate. Do you have one?", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "Yes. I do.", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "Excellent. Were you born in the United States?", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "No, but I have proof of U.S. citizenship.", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "Okay. Since you already have proof of U.S. citizenship, you won't need any further proofs of identity.", "session_id": "doc2dial_3516"}
{"topic_shift": true, "utterance": "What's next after I apply?", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "Will you be completing the online application?", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "Yes. I think that will be the most convenient method.", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "Great. Once you complete the application, we will contact you with our decision.", "session_id": "doc2dial_3516"}
{"topic_shift": false, "utterance": "Hello I need information about how to register a van as 'passenger' class vehicles", "session_id": "doc2dial_2608"}
{"topic_shift": true, "utterance": "Do you want to know if you can register your van as a 'passenger' class vehicle?", "session_id": "doc2dial_2608"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2608"}
{"topic_shift": true, "utterance": "you want to know how can you find the unloaded weight of your truck?Enviar comentariosHistorialGuardadasComunidad", "session_id": "doc2dial_2608"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2608"}
{"topic_shift": false, "utterance": "The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.", "session_id": "doc2dial_2608"}
{"topic_shift": true, "utterance": "and do I need to order passenger plates?", "session_id": "doc2dial_2608"}
{"topic_shift": false, "utterance": "You are not required to request passenger badges for your pickup. You can use commercial dishes.", "session_id": "doc2dial_2608"}
{"topic_shift": true, "utterance": "And what if I already had personalized plates?", "session_id": "doc2dial_2608"}
{"topic_shift": false, "utterance": "If you had custom license plates or custom license plates, your new registration documents will list your license plate numbers. The DMV will mail you new personalized or personalized plates for new passengers.", "session_id": "doc2dial_2608"}
{"topic_shift": false, "utterance": "and if i request passenger plates can i keep my commercial plates?", "session_id": "doc2dial_2608"}
{"topic_shift": false, "utterance": "no, you must turn in your business plates, be sure to remove the frames and fasteners. DMV office will issue new registration documents and standard passenger plates with a new number", "session_id": "doc2dial_2608"}
{"topic_shift": false, "utterance": "my student loan payments are due", "session_id": "doc2dial_3270"}
{"topic_shift": false, "utterance": "It\u2019s simple to pay toward your student loan at any time. You can get started by working with your federal loan servicer.", "session_id": "doc2dial_3270"}
{"topic_shift": true, "utterance": "Did you need information about where to send your payments?", "session_id": "doc2dial_3270"}
{"topic_shift": false, "utterance": "no, I'm ready to pay", "session_id": "doc2dial_3270"}
{"topic_shift": true, "utterance": "can you help with Great Lakes loans?", "session_id": "doc2dial_3270"}
{"topic_shift": false, "utterance": "yes, or you can log in to your Great Lakes account to pay on your servicer's website", "session_id": "doc2dial_3270"}
{"topic_shift": true, "utterance": "how do I find a Great Lakes loans contact info?", "session_id": "doc2dial_3270"}
{"topic_shift": false, "utterance": "I can link you to a page to help you Find Your Loan Servicer's Contact Info", "session_id": "doc2dial_3270"}
{"topic_shift": true, "utterance": "if you don't take my payment does that mean they won't take it either?", "session_id": "doc2dial_3270"}
{"topic_shift": false, "utterance": "If we aren\u2019t able to accept your payment due to your account status you can pay on your servicer\u2019s website", "session_id": "doc2dial_3270"}
{"topic_shift": true, "utterance": "is there an automatic payments option?", "session_id": "doc2dial_3270"}
{"topic_shift": false, "utterance": "You can sign up for automatic debit through your federal loan servicer to have your payments automatically taken from your bank account.", "session_id": "doc2dial_3270"}
{"topic_shift": false, "utterance": "Good afternoon, am I looking for information on VA Disability Compensation for PTSD?", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "These trade-offs are given that Post Traumatic Stress can occur after someone goes through a traumatic event such as a combat, assault, or disaster. But if the reactions don't go away over time or interrupt your life", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "And is it normal for you to react like this after trauma?", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "Most people have some stress reactions after trauma, so it is quite normal for this to happen.", "session_id": "doc2dial_1467"}
{"topic_shift": true, "utterance": "What should I do when I file a disability claim?", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "When you file a claim you must complete one of these additional forms:- A statement in support of the service connection claim for post-traumatic stress disorder VA Form 21 - 0781.-Download VA Form 21 - 0781 PDF or", "session_id": "doc2dial_1467"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event, the stressor, or your experience with the stressor is related to PTSD symptoms.", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "a requirement must be that the stressor occurred during your service", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "if the traumatic event occurred during my service", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "Can't you function as well as before because of your symptoms?", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "if due to the symptoms I cannot lead a normal daily life", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "A doctor has diagnosed you with PTSD?", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "not yet a doctor has not diagnosed me", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "you cannot obtain disability benefits because you do not meet all of the above requirements", "session_id": "doc2dial_1467"}
{"topic_shift": false, "utterance": "Please tell me about corrected cards for noncitizen adults", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "Have you change your name, became a U.S. citizen or your immigration status changed?", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "No, none of those.", "session_id": "doc2dial_46"}
{"topic_shift": true, "utterance": "I just have some doubts, like what documents would I need to prove my identity.", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "Well, you would be asked for your U.S. immigration documents, like the I-551 Permanent Resident Card.", "session_id": "doc2dial_46"}
{"topic_shift": true, "utterance": "And for F-1 students?", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "F-1 students must show Social Security their I-20 Certificate of Eligibility for Nonimmigrant Student Status", "session_id": "doc2dial_46"}
{"topic_shift": true, "utterance": "what other documents would Social Security ask?", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "The I-94 Arrival / Departure Record in an unexpired foreign passport is another accepted document.", "session_id": "doc2dial_46"}
{"topic_shift": true, "utterance": "What if DHS doesn't authorize me for work after a name change?", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "in that case, we can change your name in our records but we can't issue a corrected card.", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "Can I work even if I'm assigned a non-for-work social security number?", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "you can't, if you do we would inform DHS.", "session_id": "doc2dial_46"}
{"topic_shift": false, "utterance": "I want to know about VA clothing allowance", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition?", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "you may be able to get money each year to help you buy new clothes, only if you meet the conditions", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "my clothing hasn't been damaged by my prosthetic, othopedic device or medicine for a skin condition", "session_id": "doc2dial_1473"}
{"topic_shift": true, "utterance": "how do I file a claim for disability compensation?", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "When you file a disability claim , [26] you ll also need to fill out this additional form :s   [27] An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF   [28] Bring it to the prosthetic representative at your local VA medical center .     [29] To get your yearly payment , [30] you ll need to qualify by August 1 of that year .   [31] You may be able to get more than one payment if you meet at least one of the requirements listed below .   [32] At least one of these must be true :     [33] You have more than one prosthetic or orthopedic device , [34] or     [35] You have more than one skin medicine , [36] and/or   [37] Your device or skin medicine affects more than one type of clothing", "session_id": "doc2dial_1473"}
{"topic_shift": true, "utterance": "I need this device because of an injury", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "If you need this device or skin medicine because of an injury or illness related to your military service called a service - connected condition", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "Yes, I need it", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "ok, let me check", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "You can get the disability benefits from VA then", "session_id": "doc2dial_1473"}
{"topic_shift": false, "utterance": "What things should I be aware of as I begin planning for my Social Security benefits?", "session_id": "doc2dial_52"}
{"topic_shift": true, "utterance": "The first thing you should know is that there are limits on the amount survivors can earn while they receive benefits from you.", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "Is your divorced spouse under the age of 60 and has he/she remarried?", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "No, he has not remarried.", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "What if my widower or ex-spouse are eligible for their own retirement benefits?", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "This could affect their benefits as a survivor.", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "What if my widower remarries later and wants to apply for spouse's benefit on their record? What happens if the amount they receive is higher than the benefits they receive on my record?", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "In this case, your widower would receive a combination of benefits from you and his new spouse that equals the higher amount.", "session_id": "doc2dial_52"}
{"topic_shift": true, "utterance": "Can my parent's receive benefits on my record if I've been providing support for them?", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "Yes, but you must have provided at least half of their support. Also, your parents can't be eligible to receive retirement benefits higher than they receive from you.", "session_id": "doc2dial_52"}
{"topic_shift": true, "utterance": "So, if my widower remarries and starts receiving benefits from his new spouse, he will receive benefits from both of us?", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_52"}
{"topic_shift": false, "utterance": "What criteria have to be met to become eligible for a discharge of a federal student loan based on false certification?", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "We have a section on our website that covers off all the information you will need in this regard", "session_id": "doc2dial_3264"}
{"topic_shift": true, "utterance": "Is it possible that any part of my parent PLUS loan could be discharged due to false certification?", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "To the best of your knowledge, do you know if the school falsely certified the student's ability to benefit from its training?", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "No, I don't have that information or evidence as of yet", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "Did the student in question have a disqualifying status at the time your school certified your eligibility to receive the parent PLUS loan?", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "No, not to my knowledge, but it is something I could check out", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "Do you have any evidence of the school having signed your name on a promissory note or other loan documentation without your authorization?", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "Yes, I do have evidence of this", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_3264"}
{"topic_shift": true, "utterance": "What requirements  need to be met for me to become eligible to qualify for a discharge of my loan based on false certification?", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "To become eligible for a loan discharge based on false certification, there are three categories through which you might be eligible", "session_id": "doc2dial_3264"}
{"topic_shift": false, "utterance": "Hello, I wwas wondering where I begin?", "session_id": "doc2dial_3502"}
{"topic_shift": true, "utterance": "Hope all is well. Are you at retirement age?", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "Are you retired?", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "no i am not", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "Is there a best age to start?", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "If I expect to live long will i get more?", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "you may want to delay starting your benefits until full retirement age or later", "session_id": "doc2dial_3502"}
{"topic_shift": true, "utterance": "Do I need to pay for medicare?", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "we base the survivors benefit on that amount", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "What if my benefits are reduced?", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "Were they reduced?", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "What if i get early retirement", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "keep in mind that some company pensions include a Social Security - equivalent supplement that stops automatically at age 62", "session_id": "doc2dial_3502"}
{"topic_shift": false, "utterance": "Hello there, I need to know if I have to contact a national cemetery directly or if I can do it through your service.", "session_id": "doc2dial_1315"}
{"topic_shift": true, "utterance": "Yes, you should contact a national cemetery directly in certain cases.", "session_id": "doc2dial_1315"}
{"topic_shift": false, "utterance": "Does any of the cases listed on our website apply to you?", "session_id": "doc2dial_1315"}
{"topic_shift": false, "utterance": "No, none of them.", "session_id": "doc2dial_1315"}
{"topic_shift": true, "utterance": "The reason I want to know is my husband was a veteran, he recently passed away, and I need to plan his burial. Can you help me by covering a part of my burial costs or how does it work?", "session_id": "doc2dial_1315"}
{"topic_shift": false, "utterance": "Of course. You may be able to get financial help for burial and funeral costs, if you apply for a Veterans burial allowance.", "session_id": "doc2dial_1315"}
{"topic_shift": true, "utterance": "Fantastic. He served in the naval forces, so I wanted him to get a burial at sea. Who can I talk to about that?", "session_id": "doc2dial_1315"}
{"topic_shift": false, "utterance": "Please contact the United States Navy Mortuary Affairs office toll-free at 866-787-0081. We're here Monday through Friday, 8:30 a.m. to 5:00 p.m. ET.", "session_id": "doc2dial_1315"}
{"topic_shift": true, "utterance": "Will do, thanks. Do you also have more information on very specific cases?", "session_id": "doc2dial_1315"}
{"topic_shift": false, "utterance": "Yes, we do offer more information on very specific cases.", "session_id": "doc2dial_1315"}
{"topic_shift": true, "utterance": "Do I need to do anything else or can I focus on preparing the funeral?", "session_id": "doc2dial_1315"}
{"topic_shift": false, "utterance": "You don't need to do anything else except prepare yourself and your family for the funeral.", "session_id": "doc2dial_1315"}
{"topic_shift": false, "utterance": "Just wanting to know about benefits for my husband", "session_id": "doc2dial_254"}
{"topic_shift": true, "utterance": "Would you like to know when benefits are payable to your husband?", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "no, I'm looking for different things", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "Would you like to know at what age the benefits are payable?", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "no, trying to look for when benefits start, stop and those kinds of things. mostly just looking for info", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "Is your husband age 62 or older?", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "no he is not, I want to just look for other info on benefits", "session_id": "doc2dial_254"}
{"topic_shift": true, "utterance": "Is there anything I can use to read up on benefits?", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "Yes , we have publications on topics such as Disability Benefits, Benefits For Children, What You Need To Know When You Get Social Security Disability Benefits, and others", "session_id": "doc2dial_254"}
{"topic_shift": true, "utterance": "can you tell me when benefits for our kids stop coming?", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "Yes, I can. Usually benefits stop when children reach age 18 unless they are disabled . But they will continue if the child is enrolled at a secondary or elementary school at age 18", "session_id": "doc2dial_254"}
{"topic_shift": true, "utterance": "Can we have something come up if my husband did some foreign work?", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "You might, if they get a pension for foreign work then his Social Security benefit on your record may be affected .", "session_id": "doc2dial_254"}
{"topic_shift": false, "utterance": "how Register an ATV", "session_id": "doc2dial_2634"}
{"topic_shift": true, "utterance": "What is considered an all-terrain vehicle?", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "An all - terrain vehicle ATV is any self - propelled vehicle , including an off - road motorcycle , that is manufactured for use on off - road trails or in off - road competitions. These vehicles are less than 70 inches wide and weigh less than 1,000 pounds", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "see our brochure ATVs : Information for Owners and Operators [ 2 ] C-29 .", "session_id": "doc2dial_2634"}
{"topic_shift": true, "utterance": "If I buy the ATV from an out-of-state ATV dealer", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "acceptable proof of ownership can bes a manufacturer's certificate of origin or a manufacturer's statement of origin, and the bill of sale from the dealer", "session_id": "doc2dial_2634"}
{"topic_shift": true, "utterance": "If i purchase an ATV including an off - road motorcycle from a NY State ATV dealer", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "the dealer is required to register it before it is delivered to you", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "Does an ATV need a vehicle registration?", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "Yes. You must have a valid NY State registration to ride your ATV in New York State , unless it iss only used for agricultural purposes or not -for- hire snow removal on private property", "session_id": "doc2dial_2634"}
{"topic_shift": false, "utterance": "Do I need a Diesel Opacity Emission for my out of state registered vehicle? It is a model year 1996.", "session_id": "doc2dial_2152"}
{"topic_shift": true, "utterance": "No, you don't need an inspection, however please note if your vehicle is greater than 8,500 lbs, the NY State Police or the NY Departments of Transportation and Environmental Conservation may request an inspection.", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "What happens if it fails inspection?", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "Then a traffic ticket may be issued.", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "How much is the ticket?", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "That information is not provided.", "session_id": "doc2dial_2152"}
{"topic_shift": true, "utterance": "What do I need to buy to become a diesel emissions inspection station?", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "You would need to purchase a smokemeter that is approved by the DMV.", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "Then I could perform inspections?", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "As long as you are licensed for that specific type of vehicle.", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "Do I need to submit proof that I bought the smokemeter?", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "Yes, you would mail in a copy of your paid invoice.", "session_id": "doc2dial_2152"}
{"topic_shift": true, "utterance": "My emissions certificate expired. What do I need to do?", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "Do you have an existing certificate on the vehicle?", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "Yes, and it is expired.", "session_id": "doc2dial_2152"}
{"topic_shift": true, "utterance": "My vehicle is over 8,500 pounds. Do I need to have it inspected annually?", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "No, but please note that you may be subject to a random insection at any time.", "session_id": "doc2dial_2152"}
{"topic_shift": false, "utterance": "I was wondering how I can check my hearing status. I have a disability and am hard of hearing.", "session_id": "doc2dial_532"}
{"topic_shift": true, "utterance": "Whether you applied online, by phone, or in an office you can check the status of your disability and SSI hearing using your personal my Social Security account. A my Social Security account is an easy, convenient, and secure way to do business with us.", "session_id": "doc2dial_532"}
{"topic_shift": false, "utterance": "Do you NOT have an account yet?", "session_id": "doc2dial_532"}
{"topic_shift": false, "utterance": "Yes, I don't have an account yet.", "session_id": "doc2dial_532"}
{"topic_shift": false, "utterance": "In that case you can create one today.", "session_id": "doc2dial_532"}
{"topic_shift": true, "utterance": "Will do, after I sorted one more question. If I was to file an appeal for a review of a decision, can I do so by phone?", "session_id": "doc2dial_532"}
{"topic_shift": false, "utterance": "Yes, you can file an appeal by calling our toll-free number, 1-800-772-1213, or TTY 1-800-325-0778 or contacting your local Social Security office.", "session_id": "doc2dial_532"}
{"topic_shift": true, "utterance": "That's good, I would like a re-evaluation of my hearing, I think it is a lot worse than my doctor determined. Is it possible to request a hearing for a medical determination online?", "session_id": "doc2dial_532"}
{"topic_shift": false, "utterance": "Of course, you may request a hearing online.", "session_id": "doc2dial_532"}
{"topic_shift": true, "utterance": "Good to know. Back to my appeal, can I request one?", "session_id": "doc2dial_532"}
{"topic_shift": false, "utterance": "Yes, you may request an appeal. Generally you have 60 days after you receive the notice of our decision to ask for any type of appeal.", "session_id": "doc2dial_532"}
{"topic_shift": true, "utterance": "Splendid. And I can file a civil suit if I disagree, right?", "session_id": "doc2dial_532"}
{"topic_shift": false, "utterance": "Correct, you can file a civil suit in a federal district court. This is the last level of the appeals process.", "session_id": "doc2dial_532"}
{"topic_shift": false, "utterance": "Can I personalize my plate?", "session_id": "doc2dial_2146"}
{"topic_shift": true, "utterance": "Yes depending on the picture.", "session_id": "doc2dial_2146"}
{"topic_shift": false, "utterance": "Do you need the link to browse the picture collection?", "session_id": "doc2dial_2146"}
{"topic_shift": false, "utterance": "No, I already have it.", "session_id": "doc2dial_2146"}
{"topic_shift": true, "utterance": "How do I get started?", "session_id": "doc2dial_2146"}
{"topic_shift": false, "utterance": "You must browse the collection.", "session_id": "doc2dial_2146"}
{"topic_shift": true, "utterance": "Is it expensive?", "session_id": "doc2dial_2146"}
{"topic_shift": false, "utterance": "It depends on what type of plates you're getting.", "session_id": "doc2dial_2146"}
{"topic_shift": true, "utterance": "Can I add my own picture?", "session_id": "doc2dial_2146"}
{"topic_shift": false, "utterance": "No, we have a catalog.", "session_id": "doc2dial_2146"}
{"topic_shift": true, "utterance": "Are there any restrictions?", "session_id": "doc2dial_2146"}
{"topic_shift": false, "utterance": "Yes, I can send you a link.", "session_id": "doc2dial_2146"}
{"topic_shift": false, "utterance": "My school filled out the paperwork for my school loans wrong. Do I still have to pay the loans back?", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "In the instance of a false certification, you may qualify for the discharge of your federal student loans. Would you like to learn more?", "session_id": "doc2dial_3258"}
{"topic_shift": true, "utterance": "Actually, my mom and dad took out the loan to help me, but the paperwork is still wrong. Does that make a difference?", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "A PLUS loan taken out by a parent could still be discharged in the case of a false certification.", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "So it doesn't matter that my parents helped get the loan?", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "It won't matter whether it was you or your parents who actually took out the loan. If the school falsely represented the benefits you would get from studying there in order for you to take out the loan, it can be discharged.", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "Yes! They told me I would be able to use my credits to transfer to a bigger school after, but I found out when I tried to transfer that they weren't even accredited and my credits aren't worth anything!", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "Was there anything that would have made you ineligible to receive a loan at the time that it was issued?", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "I don't think so. My parents didn't say anything about that happening when they applied for the loan for me.", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "Did you sign your name to any of the loan paperwork at the time the loan was obtained?", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "I just remembered something! My mom said there was a part I had to sign and to expect a call from the school to go to the office and sign it. After a week, I called the office myself because they never got in touch with me. They said it had been taken care of and not to worry about it.", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "If that is the case, you might have your loan partially or fully discharged. Would like information on who to contact about this?", "session_id": "doc2dial_3258"}
{"topic_shift": false, "utterance": "I need to know what I need I was denied", "session_id": "doc2dial_526"}
{"topic_shift": true, "utterance": "sorry to hear that. If you were denied, you may request an appeal", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "Were you for sure denied?", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "HOw can I request an appeal?", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "If you disagree with the hearing decision you may request a review by Social Security s Appeals Council online .", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "you may also request a review by Social Security s Appeals Council online", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "Will the appeals coucil deny it?", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "The Appeals Council looks at all requests for review but it may deny a request if it believes the hearing decision was supported and in accordance with social security law and regulations", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "What if i think they are wrong", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "you can file a civil suit in a federal district court .", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "How can I learn more", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "visit Federal Court Review Process", "session_id": "doc2dial_526"}
{"topic_shift": false, "utterance": "I'm here for answers on the GI Bill and its usage", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning.", "session_id": "doc2dial_1329"}
{"topic_shift": true, "utterance": "I want to know if I can use the GI Bill for two degrees?", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "Yes, you can", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "Have you gotten your first degree?", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "You can use any GI Bill benefits you have left over to pay for classes for another degree", "session_id": "doc2dial_1329"}
{"topic_shift": true, "utterance": "could I have gone to another school at the same time I was working on my first degree?", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "You could have as long as the classes at both schools count toward your degree, and the school from where you are getting your degree considers the classes at the second school as required in order to get your degree", "session_id": "doc2dial_1329"}
{"topic_shift": true, "utterance": "how do you decide how much I will get?", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "We decide payment based on the number of classes you go to and the hours spent in those classes", "session_id": "doc2dial_1329"}
{"topic_shift": true, "utterance": "Does the Post 9-11 GI Bill pay the same way?", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "The Post-9/11 GI Bill pays tuition and fees directly to the school, and the student receives money for books at the beginning of the term.", "session_id": "doc2dial_1329"}
{"topic_shift": false, "utterance": "How do I apply for retirement benefits", "session_id": "doc2dial_240"}
{"topic_shift": true, "utterance": "Apply for retirement benefits", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "What do I need to do to apply", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "Apply with the easy online application in as little as 15 minutes", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "If you prefer you can complete your application in a language other than english", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "That does not apply to me", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "you can choose this option to schedule an appointment.", "session_id": "doc2dial_240"}
{"topic_shift": true, "utterance": "Do I need to mail the application?", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "No need to mail you can use the submit now button to send your application to SS", "session_id": "doc2dial_240"}
{"topic_shift": true, "utterance": "How do I get notified of your decision?", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "We will process your application and send you a letter about our decision in the mail", "session_id": "doc2dial_240"}
{"topic_shift": true, "utterance": "Who can apply for retirement benfits online", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "you can apply online for retirement benefits", "session_id": "doc2dial_240"}
{"topic_shift": false, "utterance": "Hello. I recently made some modifications to my vehicle, and would like to know if those have changed its class. It is registered as commercial.", "session_id": "doc2dial_2620"}
{"topic_shift": true, "utterance": "Is your vehicle a Pick-up Truck?", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "That's right. A beautiful Pick-up.", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "Good. If your vehicle meet some requirements, based on its unladen weight, then you can register it as a \"Passenger\" class.", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "Do your vehicle's unladen weight is less then 6.001 lbs?", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "That would be a yes. It weights 5.765 lbs.", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "Excellent. That would be one of the criteria used, being the other ones the following: Vehicle doesn't have any business advertisements; and the truck is exclusively for non- commercial purposes at all.", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "That applies for those trucks that go over 6.000 lbs? I guess not, right?", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "You guessed right. For those, aside the non-commercial use, must meet the following: A camper top, with one or more side windows completely encloses the truck bed and having seats, seat fittings or camping equipment installed in the truck bed.", "session_id": "doc2dial_2620"}
{"topic_shift": true, "utterance": "Good. Where can i see differences between classes?", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "You can refer to DMV Regulations and specifically on Part 106 of such rules.", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "I'll be able to find what kind of modification made possible that my vehicle be one or another class?", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "That's correct. Part 106 describes how your modifications affect your vehicle's class.", "session_id": "doc2dial_2620"}
{"topic_shift": true, "utterance": "What if i have a van instead?", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "For those, vehicle must have at least one side window behind the drive and at least one seat or seat fitting.", "session_id": "doc2dial_2620"}
{"topic_shift": false, "utterance": "can you tell me what is income based payment?", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "Income-driven IDR payment plans are designed to make your student loan debt more manageable by reducing the amount of your monthly payment.", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "Do you need to make lower monthly payments?", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "one of the following income-based plans may be right for you", "session_id": "doc2dial_2813"}
{"topic_shift": true, "utterance": "Who should complete this?", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "Borrowers who are not currently on an IDR plan looking for a lower monthly payment on their federal student loans", "session_id": "doc2dial_2813"}
{"topic_shift": true, "utterance": "which plan is more suitable for me?", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "Pay what you earn PAYE payment plan", "session_id": "doc2dial_2813"}
{"topic_shift": true, "utterance": "What do I do if my income has changed?", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "you can request that your income-based payment be recalculated to reduce your current monthly payment", "session_id": "doc2dial_2813"}
{"topic_shift": true, "utterance": "is there another plan that could help me", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "IBR Income Based Payment Plan", "session_id": "doc2dial_2813"}
{"topic_shift": false, "utterance": "Hello, is there any tool that can help me calculate my retirement benefits?", "session_id": "doc2dial_85"}
{"topic_shift": true, "utterance": "We have an Online Calculator. Want to know about it?", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "The Online Calculator is a tool used to help you estimate your social security benefits.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "But there's another calculator that can give you a more accurate estimate if you need to.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "I think the online calculator is enough for what I want to do.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "If I also qualify for the Survivor benefits would that affect my retirement benefits?", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "yes, your full retirement benefits may be different.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "Is there something I need to be aware of when using the calculator? like about my age or something like that.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "The only thing about age or, to be more precise, about your birthday is that if your birthday is on January 1st then the calculator will figure your benefit as if your birthday was in the previous year.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "How up to date is the calculator?", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "It is updated regularly with new benefit increases and other benefit amounts.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "and about privacy, is my data stored in the online calculator?", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "only while your browser is open. You should close your browser after using the calculator to help protect your data.", "session_id": "doc2dial_85"}
{"topic_shift": false, "utterance": "can you tell me some of the original documents needed to get a social security card?", "session_id": "doc2dial_91"}
{"topic_shift": true, "utterance": "first, you need to prove your citizenship.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "Do you have your birth certificate?", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "I don't, I lost it.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "Can I use my driver's license as proof of identity?", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "Yes, you can if it is a U.S. driver's license.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "And what about expired IDs?", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "The documents used as proof of identity must be current, not expired.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "In my case, I lived in the USA for a long time now but it's my first time asking for a social security number.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "for your case, you'll need to prove that you have never been assigned a social security number. You can do this by providing records about the schools you attended, tax records or something similar.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "about the original documents, please give me some examples of the documents needed.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "One of the most important original documents required is the U.S. passport.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "Ok, and what would be asked for those that lived in another country for a long time?", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "for them, a current or previous passport would be required, or their school or employment records from the country they lived in.", "session_id": "doc2dial_91"}
{"topic_shift": false, "utterance": "I was wondering why I should attend a college. Can you tell me why it would be a good idea?", "session_id": "doc2dial_2807"}
{"topic_shift": true, "utterance": "Of course. You can also follow this link to learn more.", "session_id": "doc2dial_2807"}
{"topic_shift": false, "utterance": "Did you take a look at the chart below?", "session_id": "doc2dial_2807"}
{"topic_shift": false, "utterance": "No, and I'm not here to read charts.", "session_id": "doc2dial_2807"}
{"topic_shift": true, "utterance": "Can you tell me how I can explore my career options?", "session_id": "doc2dial_2807"}
{"topic_shift": false, "utterance": "Yes, simply follow this link to learn more about it.", "session_id": "doc2dial_2807"}
{"topic_shift": false, "utterance": "I really love animals. Do my preferences and hobbies matter when picking a career?", "session_id": "doc2dial_2807"}
{"topic_shift": false, "utterance": "Absolutely. We can help you find possible careers to match your interests.", "session_id": "doc2dial_2807"}
{"topic_shift": true, "utterance": "My dad just asked if you perhaps have some information for him about all this.", "session_id": "doc2dial_2807"}
{"topic_shift": false, "utterance": "Yes, we also have resources for parents of students.", "session_id": "doc2dial_2807"}
{"topic_shift": true, "utterance": "Awesome. So can you please help me find a career? Please?", "session_id": "doc2dial_2807"}
{"topic_shift": false, "utterance": "Gladly. You'll have to take the time to research and understand your options, but you don't have to do it alone. We're here to help students make informed decisions and find out what they need to do!", "session_id": "doc2dial_2807"}
{"topic_shift": false, "utterance": "Hey, can you tell me something about disability benefits?", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "Of course. I can tell you all you want about disability benefits.", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "Are you currently receiving Social Security disability benefits?", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "In this case you can get information and services for managing your benefits online.", "session_id": "doc2dial_297"}
{"topic_shift": true, "utterance": "That's great, but what are the advantages if I do it online?", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "Our online disability application process offers several advantages. You can, for example, start your disability claim immediately.", "session_id": "doc2dial_297"}
{"topic_shift": true, "utterance": "Hm, so no waiting. Interesting. And how do I apply for benefits?", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "To apply for benefits online, print and review the Adult Disability Checklist. It will help you gather the information you need to complete the application. Then simply go through the Disability Benefit Application.", "session_id": "doc2dial_297"}
{"topic_shift": true, "utterance": "Awesome. So, what if I'm applying for a SSI claim at the same time as I do for the insurance? Will that cause any problems?", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "It's simple: you can now also file for Supplemental Security Income SSI online, but only if you meet certain requirements.", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "How do I find out if I'm eligible for those benefits?", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "In order to become eligible for those benefits, you need to fulfill several requirements.", "session_id": "doc2dial_297"}
{"topic_shift": true, "utterance": "Hm, alright. And why is that?", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "Good question. Social Security pays disability benefits to people who can't work because they have a medical condition that's expected to last at least one year or result in death. Let's find out if you qualify and how Social Security can help you.", "session_id": "doc2dial_297"}
{"topic_shift": false, "utterance": "Can I get a PIRP discount if the youth driver is already receiving driver education reduction?", "session_id": "doc2dial_2191"}
{"topic_shift": true, "utterance": "Contact your insurance company to ask.", "session_id": "doc2dial_2191"}
{"topic_shift": true, "utterance": "Do you need to know how to reduce driving points?", "session_id": "doc2dial_2191"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2191"}
{"topic_shift": true, "utterance": "Will PIRP prevent my insurance company from raising my premium?", "session_id": "doc2dial_2191"}
{"topic_shift": false, "utterance": "It does not prevent premium increases?", "session_id": "doc2dial_2191"}
{"topic_shift": true, "utterance": "How do I get insurance premium reduction?", "session_id": "doc2dial_2191"}
{"topic_shift": false, "utterance": "You will be mailed a completion certificate 45 days after you complete the online course?", "session_id": "doc2dial_2191"}
{"topic_shift": true, "utterance": "Can anyone qualify for the insurance premium discount?", "session_id": "doc2dial_2191"}
{"topic_shift": false, "utterance": "Yes anyone that completes the course receives a 10% discount.", "session_id": "doc2dial_2191"}
{"topic_shift": false, "utterance": "Are youthful drivers and ones in risk pool eligible?", "session_id": "doc2dial_2191"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_2191"}
{"topic_shift": true, "utterance": "What is PIRP?", "session_id": "doc2dial_2191"}
{"topic_shift": false, "utterance": "It is a course teaching about Highway safety and accident prevention.", "session_id": "doc2dial_2191"}
{"topic_shift": false, "utterance": "What exactly is Veterans mortgage life insurance?", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "Veterans mortgage life insurance offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who made a home that fits their needs.", "session_id": "doc2dial_1498"}
{"topic_shift": true, "utterance": "What are the important details i need to learn about VMLI?", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "You really should know that the money will be paid directly to the bank or other lender that holds you mortgage and not to a life insurance beneficiary chosen to get the money when you die, the amount of coverage will equal the amount you still owe on your mortgage but will never be more than $200,000, and VMLI is a decreasing - term insurance.", "session_id": "doc2dial_1498"}
{"topic_shift": true, "utterance": "How would I be able to get these benefits?", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "The very first thing you should do is apply for a SAH grant.", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "Would you like to know what happens when you get the SAH grant?", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "No, I do not need to know at this time what happens when I get the SAH grant.", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "Do you all ready have an SAH grant?", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "No, I do not have an SAH grant at this time.", "session_id": "doc2dial_1498"}
{"topic_shift": true, "utterance": "What needs to be true for me to get a Veterans Mortgage Life Insurance?", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "Do you have a severe disability that we have concluded was caused or made worse by your service?", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "No, I do not have a severe disability that was concluded to be caused or made worse by my service.", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "Then you are not able to get VMLI at this time.", "session_id": "doc2dial_1498"}
{"topic_shift": false, "utterance": "Can I get the PIRP discount if a young driver is already getting an education discount?", "session_id": "doc2dial_2185"}
{"topic_shift": true, "utterance": "It is best to contact your insurance company and their policies for this matter.", "session_id": "doc2dial_2185"}
{"topic_shift": true, "utterance": "You can find out more info here:  Learn how to reduce driving record points. [1", "session_id": "doc2dial_2185"}
{"topic_shift": false, "utterance": "Ok thank you so much", "session_id": "doc2dial_2185"}
{"topic_shift": true, "utterance": "are there any preventions of fees being increased?", "session_id": "doc2dial_2185"}
{"topic_shift": false, "utterance": "Unfortunately for that, there are not.", "session_id": "doc2dial_2185"}
{"topic_shift": true, "utterance": "When will I get certificates of completion?", "session_id": "doc2dial_2185"}
{"topic_shift": false, "utterance": "Congrats! he course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course .", "session_id": "doc2dial_2185"}
{"topic_shift": true, "utterance": "Will my insurance company have more information on the reductions I may receive?", "session_id": "doc2dial_2185"}
{"topic_shift": false, "utterance": "Yes it is best to contact your insurance company for this matter", "session_id": "doc2dial_2185"}
{"topic_shift": true, "utterance": "After paying, when will my premiums begin?", "session_id": "doc2dial_2185"}
{"topic_shift": false, "utterance": "good question, your liability and collision premium reduction will begin immediately , retroactive to the date you completed the course .", "session_id": "doc2dial_2185"}
{"topic_shift": true, "utterance": "What is PIRP?", "session_id": "doc2dial_2185"}
{"topic_shift": false, "utterance": "The Point and Insurance Reduction Program PIRP is a DMV - approved course designed to teach motorists critical information about Highway Safety and Accident Prevention. I hope this helps :D", "session_id": "doc2dial_2185"}
{"topic_shift": false, "utterance": "I want help with retirement benefits", "session_id": "doc2dial_283"}
{"topic_shift": true, "utterance": "Would you like to know more about Medicare benefits?", "session_id": "doc2dial_283"}
{"topic_shift": false, "utterance": "yeah", "session_id": "doc2dial_283"}
{"topic_shift": false, "utterance": "Are you wondering at what age you should start your benefits?", "session_id": "doc2dial_283"}
{"topic_shift": false, "utterance": "no, not that. I want to know about applying for Medicare", "session_id": "doc2dial_283"}
{"topic_shift": true, "utterance": "I want help with Medicare and applying", "session_id": "doc2dial_283"}
{"topic_shift": false, "utterance": "OK, you may have some more options if you are eligible on someone else's record.", "session_id": "doc2dial_283"}
{"topic_shift": true, "utterance": "Lets go back to age and when it's best to get benefits?", "session_id": "doc2dial_283"}
{"topic_shift": false, "utterance": "Yes, back to that . There is no \" best age \", it's your choice. You should make an informed decision about when to apply for benefits based on your individual and family circumstances .", "session_id": "doc2dial_283"}
{"topic_shift": true, "utterance": "Should I just put it off for some time and not apply?", "session_id": "doc2dial_283"}
{"topic_shift": false, "utterance": "Yes, it's up to you, But if you need to sign up for Medicare but you do not ,your Medicare coverage may be delayed and cost more .Please read the general and special enrollment period information on page 12 of our Medicare booklet to find out what may happen if you delay .", "session_id": "doc2dial_283"}
{"topic_shift": false, "utterance": "I'm having some issues understanding the federal student aid application process. Maybe you can help me.", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "Of course. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.", "session_id": "doc2dial_2803"}
{"topic_shift": true, "utterance": "Great. So what are the frequently asked questions here?", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "Do you wish to know which school year should you select if you are applying for a summer session?", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "Nah, I know that already.", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "Do you want to know what to do if you forgot your FSA ID username and password?", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "Do you want to know what are the deadlines for filling out the FAFSA form?", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "Oh damn. There is a deadline? Yes, please tell me more about that.", "session_id": "doc2dial_2803"}
{"topic_shift": true, "utterance": "Parents?", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "Yes, parents.", "session_id": "doc2dial_2803"}
{"topic_shift": true, "utterance": "Can you explain how I can do all these things I need to do?", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "Of course. We can help you with the most common questions about the FAFSA process.", "session_id": "doc2dial_2803"}
{"topic_shift": false, "utterance": "What documents do I need to apply for a SS non U.s. Citizen adult?", "session_id": "doc2dial_95"}
{"topic_shift": true, "utterance": "Did you mean Foreign born U.S. Citizen adult?", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "Do you have proof of U.s. citizenship?", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "We consider other documents such as your passport or a document issued by the Department of Homeland Security DHS as evidence of your age .", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "Do you have example doucmentsI can view?", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "a current or previous passport  or school and/or employment records are some examples we may ask you for information about the schools you attended or we may ask you to provide copies of tax records that would show you were never assigned a Social Security number  or", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "What if I have lived outside the United States?", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "and any other record that would show long - term residence outside the United States could be used to show you do not have a Social Security number", "session_id": "doc2dial_95"}
{"topic_shift": true, "utterance": "I need an original card", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "yes that is important", "session_id": "doc2dial_95"}
{"topic_shift": true, "utterance": "What can I show for proof of identity", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "U.S. driver 's license State - issued non - driver identification card", "session_id": "doc2dial_95"}
{"topic_shift": false, "utterance": "I am looking to calculate my benefits planner for my retirement, what do I do?", "session_id": "doc2dial_81"}
{"topic_shift": true, "utterance": "Have you seen our Online Calculator (WEP Version)?", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "Yes I have seen it before", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "This calculator allows you to estimate your Social Security benefit", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "Does that calculator provide me with the most accurate estimates?", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "I don't need the most accurate estimates at the moment", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "Is the Online Calculator continuously updated with the most recent information?", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "This Online Calculator is updated periodically with any benefit increases, so it is not the most up to date that you could use", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "Does it matter, for benefit calculation purposes, if my birthday is January 1st?", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "If this is your birthday, we calculate your benefit as if your birthday was in the previous year", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "What information needs to be entered onto the detailed calculator?", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "All your past earnings need to be entered", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "Is the fact that my birthday is January 1st an advantage or disadvantage when it comes to calculating my benefits for retirement?", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "Because of your birth date, we calculate your benefit as if your birthday was in the previous year", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "What happens if I qualify for benefits as a Survivor, is this taken into account?", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "In this instance, your full retirement age for survivors benefits may be different", "session_id": "doc2dial_81"}
{"topic_shift": false, "utterance": "what can you tell me about Returning IDR Applicants", "session_id": "doc2dial_2817"}
{"topic_shift": true, "utterance": "I file an annual recertification of your income", "session_id": "doc2dial_2817"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2817"}
{"topic_shift": true, "utterance": "you want to recalculate your monthly payment", "session_id": "doc2dial_2817"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2817"}
{"topic_shift": false, "utterance": "your income or family size has changed", "session_id": "doc2dial_2817"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2817"}
{"topic_shift": true, "utterance": "Who should complete this?", "session_id": "doc2dial_2817"}
{"topic_shift": false, "utterance": "Borrowers not currently on an IDR Plan who are seeking a lower monthly payment on their federal student loans and", "session_id": "doc2dial_2817"}
{"topic_shift": true, "utterance": "Switch my current plan to a new plan", "session_id": "doc2dial_2817"}
{"topic_shift": false, "utterance": "Preview a read - only version of the complete form", "session_id": "doc2dial_2817"}
{"topic_shift": false, "utterance": "Hi, I need help estimating my retirement.", "session_id": "doc2dial_287"}
{"topic_shift": true, "utterance": "Have you used our retirement estimator?", "session_id": "doc2dial_287"}
{"topic_shift": false, "utterance": "I have not. I did not know about it.", "session_id": "doc2dial_287"}
{"topic_shift": true, "utterance": "Do you know if you can use the retirement estimator?", "session_id": "doc2dial_287"}
{"topic_shift": false, "utterance": "I'm not sure I have enough Social Security credits.", "session_id": "doc2dial_287"}
{"topic_shift": true, "utterance": "Are you able to complete each page within the time limit?", "session_id": "doc2dial_287"}
{"topic_shift": false, "utterance": "It keeps timing out.", "session_id": "doc2dial_287"}
{"topic_shift": true, "utterance": "Are there any other benefit calculators?", "session_id": "doc2dial_287"}
{"topic_shift": false, "utterance": "Yes, you can.", "session_id": "doc2dial_287"}
{"topic_shift": false, "utterance": "How can I use another benefit calculator?", "session_id": "doc2dial_287"}
{"topic_shift": false, "utterance": "If you click on the blue link, you should be able to use it. Make sure you don't block access to your personal information.", "session_id": "doc2dial_287"}
{"topic_shift": false, "utterance": "How to know that my PIRP course completion shows on my driving record?", "session_id": "doc2dial_2181"}
{"topic_shift": true, "utterance": "Request a copy of your driving license to verify that.", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "Is there any other way to verify my course completion on the DMV record?", "session_id": "doc2dial_2181"}
{"topic_shift": true, "utterance": "Does point reduction protects me from future violations or points?", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "No. It does not. It is only for violations occurred eighteen months before course completion and does not affect earlier violations points.", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "Can point reduction affect a scheduled hearing?", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "It will not affect a scheduled hearing.", "session_id": "doc2dial_2181"}
{"topic_shift": true, "utterance": "How will the DMV knows about my PIRP course?", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "After you complete the course, the course sponsor will notify the DMV within 10 weeks. 4 active points will then be deducted from your driving record.", "session_id": "doc2dial_2181"}
{"topic_shift": true, "utterance": "Can the point reduction help if my license has already been revoked or suspended?", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "No. It will not affect that.", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "How about Driver Responsibility Assessment? Could it affect that?", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "No. It can not prevent or reduce the calculation points for that.", "session_id": "doc2dial_2181"}
{"topic_shift": false, "utterance": "Good evening. I have some questions linked to agent orange exposure.", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "Of course. As you might already know, the U.S. military used Agent Orange to clear plants and trees during the Vietnam War.", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "Have you served  in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "No. I have served my country, God bless America, but I haven't been in Vietnam or Korea.", "session_id": "doc2dial_1488"}
{"topic_shift": true, "utterance": "What do I need to file my claim?", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "To file a claim, you'll need to submit a medical record that shows that you have a current disability and that there's a connection between Agent Orange exposure and your current disability.", "session_id": "doc2dial_1488"}
{"topic_shift": true, "utterance": "I see. But tell me, what if I have an illness that is connected to Agent Orange?", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "In that case, you won't need to show that the problem started during or got worse because of your military service. This is because we believe that certain illnesses are the result of exposure to herbicides. We refer to these as presumptive diseases.", "session_id": "doc2dial_1488"}
{"topic_shift": true, "utterance": "And who's covered for that?", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "Both Veterans and qualified dependents are covered.", "session_id": "doc2dial_1488"}
{"topic_shift": true, "utterance": "Well, makes sense. What conditions do I need to fulfill to get disability benefits from VA?", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "Do you have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "No, none that I know of.", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "Then you may be able to get disability benefits if the below descriptions are true for you.", "session_id": "doc2dial_1488"}
{"topic_shift": false, "utterance": "I want to know about title branding", "session_id": "doc2dial_2195"}
{"topic_shift": true, "utterance": "OK, has your vehicle been rebuilt, reconstructed, or not originally manufactured to U.S. standards", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "yes, it was rebuilt", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "You should have a branding notice printed on the title certificate", "session_id": "doc2dial_2195"}
{"topic_shift": true, "utterance": "How would I choose a vehicle?", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "Choose one by your needs and budget", "session_id": "doc2dial_2195"}
{"topic_shift": true, "utterance": "what if I have a complaint about the vehicle?", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "mention it to the dealership management, keep records of all contacts with anyone regarding the vehicle and keep copies of orders and invoices", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "I'm having problems with a dealer, is there anywhere I could write and state my case", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "yes, here is the address...Bureau of Consumer and Facility Services , PO Box 2700-ESP , Albany , NY 12220 - 0700", "session_id": "doc2dial_2195"}
{"topic_shift": true, "utterance": "It says \" THIS VEHICLE WAS RETURNED TO THE MANUFACTURER OR DEALER BECAUSE IT DID NOT CONFORM TO ITS WARRANTY\", what does that mean", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "It is a notice that must be on the vehicle because of a court finding or settlement under the state 's Lemon Law", "session_id": "doc2dial_2195"}
{"topic_shift": true, "utterance": "and what do I need to disclose when transferring the title to a new owner", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "You will need to fill the odometer and damage disclosure statements and sign your name.  then enter all the seller's information on the sales tax form Statement of Transaction", "session_id": "doc2dial_2195"}
{"topic_shift": false, "utterance": "What are disability benefits and how do I receive them?", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "Disability benefits are paid through social security to people who can't work due to a medical condition that is expected to last more than one year or result in death.  You can find more information online under Manage your Benefits.", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "Do you receive Social Security disability benefits?", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "No I do not receive Social Security benefits.", "session_id": "doc2dial_293"}
{"topic_shift": true, "utterance": "What information do I need to apply for benefits?", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "We suggest that you have certain information on hand because it makes it simpler.", "session_id": "doc2dial_293"}
{"topic_shift": true, "utterance": "Does it hurt me that I haven't applied for or received SSI benefits in the past?", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "It will not hurt you but you can easily go online to apply for SSI.", "session_id": "doc2dial_293"}
{"topic_shift": true, "utterance": "How do I apply if I am deaf or hard of hearing?", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "You can call us at TTY 1-800-325-0778; in person at a social security office; but call first for appointment.", "session_id": "doc2dial_293"}
{"topic_shift": true, "utterance": "Can I apply for Social Security Disability at the same time as my SSI claim?", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "Yes, you can apply for SSI online but only if you meet certain requirements.", "session_id": "doc2dial_293"}
{"topic_shift": true, "utterance": "Who can receive disability benefits?", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "People can receive Social Security disability benefits if they can have a medical condition that keeps them from working for more than a year.", "session_id": "doc2dial_293"}
{"topic_shift": false, "utterance": "Hello. I'm looking for information related to get help for a funeral for a veteran, can you give me some information about it?", "session_id": "doc2dial_1311"}
{"topic_shift": true, "utterance": "Yes, we can help you to get financial help for burial and funeral cost, but are the spouse or a designated legally chosen family member of the veteran?", "session_id": "doc2dial_1311"}
{"topic_shift": false, "utterance": "Yes. I'm the spouse of a veteran.", "session_id": "doc2dial_1311"}
{"topic_shift": false, "utterance": "In that case, you can get help for the burial and funeral costs. You just need to apply for a veterans burial allowance.", "session_id": "doc2dial_1311"}
{"topic_shift": true, "utterance": "This help covers any kind of memorials and honors for the veteran?", "session_id": "doc2dial_1311"}
{"topic_shift": false, "utterance": "Yes, you can request grave site memorials and burial honors, you just need to ask for them.", "session_id": "doc2dial_1311"}
{"topic_shift": true, "utterance": "O.K., what kind of information do I have to give you to this process?", "session_id": "doc2dial_1311"}
{"topic_shift": false, "utterance": "You are going to need to provide information about the closest living relative of the deceased, as name and the relationship to the veteran.", "session_id": "doc2dial_1311"}
{"topic_shift": true, "utterance": "That's all what I have to provide?", "session_id": "doc2dial_1311"}
{"topic_shift": false, "utterance": "You also need to tell us if you like burial honors or memorial items, such as burial flag or a presidential memorial certificate.", "session_id": "doc2dial_1311"}
{"topic_shift": true, "utterance": "Got it, it's there any phone number to contact you?", "session_id": "doc2dial_1311"}
{"topic_shift": false, "utterance": "Yes. You can contact to the united states navy mortuary affairs office, free of charge, to the 866-787-0081, monday through friday, 8:30 a.m. to 5:00 p.m. east time.", "session_id": "doc2dial_1311"}
{"topic_shift": false, "utterance": "Hello I need information about how to change a record from the 'Passenger' class to the 'Commercial' class", "session_id": "doc2dial_2618"}
{"topic_shift": true, "utterance": "do you want to register a car?", "session_id": "doc2dial_2618"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2618"}
{"topic_shift": false, "utterance": "You can register a car in the 'Commercial' class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent shelf to transport the load.", "session_id": "doc2dial_2618"}
{"topic_shift": true, "utterance": "I would also like to know how to register collection trucks?", "session_id": "doc2dial_2618"}
{"topic_shift": false, "utterance": "You can register a pickup in the 'Passenger' class if it meets certain conditions, depending on its empty weight", "session_id": "doc2dial_2618"}
{"topic_shift": false, "utterance": "And it doesn't matter if my truck is modified?", "session_id": "doc2dial_2618"}
{"topic_shift": false, "utterance": "If your modified or unmodified pickup truck has a curb weight of less than 6,001 lbs. , you can register it in the 'Passenger' class if it meets the following conditions:    the truck doesn't have any commercials    the van is used exclusively for non-commercial purposes", "session_id": "doc2dial_2618"}
{"topic_shift": true, "utterance": "and is it very necessary that the modifications be permanent?", "session_id": "doc2dial_2618"}
{"topic_shift": false, "utterance": "of course These modifications must be permanent. If you use a van or light truck without the required modifications, then you must register it in the 'Commercial' registration class.", "session_id": "doc2dial_2618"}
{"topic_shift": true, "utterance": "and what modifications are very necessary?", "session_id": "doc2dial_2618"}
{"topic_shift": false, "utterance": "For all vehicle modifications, you must obtain a vehicle weight receipt. You can get vehicle weight slips on most vehicle and / or metal scrap yards and at some auto parts and mechanic stores, especially those specialized in vehicle modifications and body / equipment sales and installation.", "session_id": "doc2dial_2618"}
{"topic_shift": false, "utterance": "Is there a benefits planner geared towards retirement?", "session_id": "doc2dial_278"}
{"topic_shift": true, "utterance": "Yes there is, are interested in learning more?", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "Yes, I would like to learn things to consider regarding retirement.", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "What age would you consider to be the best to start your benefits?", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "I am not sure what age is best to start considering retirement.", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "What happens to my benefits if I stop working? Will I lose them?", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "You will lose your paycheck but you also may lose your employer provided health insurance although there are some exceptions to this.", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "What happens to my benefits if I have additional earnings on my record?", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "If you have additional earnings recorded, we will check to see if it increases your monthly benefit. If they do, we'll send you a letter alerting you to your new benefit amount.", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "What happens when I reach full retirement age?", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "When you reach full retirement age we calculate your benefit amount to give you credit for any months you did not receive a benefit due to your earnings.", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "What should I do about my benefits if I am in poor health?", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "If you are in poor health, you may want to consider starting your benefits at an earlier time.", "session_id": "doc2dial_278"}
{"topic_shift": false, "utterance": "Can you help me with the family benefits planner?", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "Do you receive disability benefits?", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "Yes, I receive disability benefits.", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "Certain family members may qualify for benefits on your record such as your spouse.", "session_id": "doc2dial_3506"}
{"topic_shift": true, "utterance": "How long does my ex-spouse have to married to me to receive benefits under my record?", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "Your ex-spouse will receive benefits if you were married at least 10 years and has to be 62 years old.", "session_id": "doc2dial_3506"}
{"topic_shift": true, "utterance": "Who directly receives family benefits from my record?", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "Certain family members like your spouse will receive benefits from your record.", "session_id": "doc2dial_3506"}
{"topic_shift": true, "utterance": "Will my spouse receive retirement benefits under my record even if they recieve them under their own record?", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "We will always pay your spouses benefits under their own record first; but will pay the higher amount combined with your benefit.", "session_id": "doc2dial_3506"}
{"topic_shift": true, "utterance": "How long does my ex-spouse have to be married to me to receive benefits from my reocrd?", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "Your ex-spouse would have needed to be married to you for at least ten years.", "session_id": "doc2dial_3506"}
{"topic_shift": true, "utterance": "What age group do benefits stop for my children?", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "The benefits will stop when your child turns age 18.", "session_id": "doc2dial_3506"}
{"topic_shift": false, "utterance": "I would like to get further information on my eligibility for a discharge of my federal student loan, based on false certification, could you help me in this regard?", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "You can learn more about false certification discharges and the eligibility surrounding them on this website, please go to the relevant section", "session_id": "doc2dial_3260"}
{"topic_shift": true, "utterance": "And do you know what the eligibility requirements are to qualify for a loan discharge due to false certification?", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "In total, there are three categories of false certification. You may be eligible for discharge of your Direct Loan or FFEL Program Loan through one of these categories", "session_id": "doc2dial_3260"}
{"topic_shift": true, "utterance": "Is it possible that my parent PLUS loan could be discharged due to false certification?", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "Have you evidence that the school in question falsely certified your son/daughter's ability to benefit from its training?", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "No, I don't have evidence at this point", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "Is it the case that the student in question had a disqualifying status at the time that the school certified your eligibility to receive the parent PLUS loan?", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "Yes, this is the case actually", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_3260"}
{"topic_shift": true, "utterance": "If I have a strong suspicion that a loan was made in my name as a result of identity theft, who do I contact?", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "In this instance, you will need to contact your loan servicer who will investigate this for you", "session_id": "doc2dial_3260"}
{"topic_shift": false, "utterance": "I need information about the corrected card for noncitizen children", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "Have you changed your child's name?", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "I haven't", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "Is your child working currently?", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "yes, he is.", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "First, just for clarification, you should inform Social Security and the current employer of your child, if his name changes.", "session_id": "doc2dial_56"}
{"topic_shift": true, "utterance": "what could Social Security ask me in regards to his immigration status?", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "social security will ask you for your child's current U.S. immigration document from DHS.", "session_id": "doc2dial_56"}
{"topic_shift": true, "utterance": "is it really necessary to tell the employer about a name change?", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "yes, it is. If you don't, it could lead to delays in your child's and your's tax refund.", "session_id": "doc2dial_56"}
{"topic_shift": true, "utterance": "And what if I'm a foreign worker?", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "then, we'll only ask you for your  I-94 Arrival/Departure Record or admission stamp on your unexpired foreign passport showing a class of admission permitting work.", "session_id": "doc2dial_56"}
{"topic_shift": false, "utterance": "hello I would like to know how do I get these clothing benefits?", "session_id": "doc2dial_1477"}
{"topic_shift": true, "utterance": "To get these benefits, you must file a disability compensation claim.", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "Have you filed a disability claim?", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "if I present it", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "in view of that you will also have to complete an additional form", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "And how can I get my annual payment?", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "To obtain your payment, you must qualify before August 1 of that year. y You may be able to get more than one payment if you meet at least one of the requirements", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "and what requirements should i meet?", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "Do you have more than one prosthetic or orthopedic device?", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "in view of that you qualify for more than one payment", "session_id": "doc2dial_1477"}
{"topic_shift": true, "utterance": "and how often can I get that subsidy?", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "You can get money each year to help you buy new clothes.", "session_id": "doc2dial_1477"}
{"topic_shift": true, "utterance": "Thanks a lot. Where can i get more information", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "Call us at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. at 9:00 p.m.", "session_id": "doc2dial_1477"}
{"topic_shift": false, "utterance": "Hello, I need to correct some information regarding my Social Security Card.", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "Yes I'm sure I can help you. Have you changed your name or recently become a U.S. citizen?", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "Neither of those things, no.", "session_id": "doc2dial_42"}
{"topic_shift": true, "utterance": "I am a foreign student F-1 and would like to work on campus. Do I need a Social Security Card?", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "Yes and you must provide a letter from your designated school official that confirms your identity and   your current school status.", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "When I am working how would I proceed if I need to change my name?", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "You must notify us as well as your employer.", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "Does the letter from my employer need to have my new name?", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "Yes the school official must use the correct name on your status letter.", "session_id": "doc2dial_42"}
{"topic_shift": true, "utterance": "Will I receive a new card with my new name?", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "Once we have received the official status letter from your employer we will update our records and when necessary , issue a new card.", "session_id": "doc2dial_42"}
{"topic_shift": false, "utterance": "i need Tutorial assistance", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "If you re using VA educational assistance , and you re struggling with the coursework", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "can you help me pay a tutor?", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "Yes, if you should only be using VA educational assistance", "session_id": "doc2dial_1463"}
{"topic_shift": true, "utterance": "How do I know if I am eligible for these benefits?", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "You re enrolled in an educational program for half - time or more", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "only that? or is another requirement needed?", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "You re taking a course that s difficult", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "is another requirement needed?", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "you need to meet the 3 requirements.", "session_id": "doc2dial_1463"}
{"topic_shift": true, "utterance": "Are the tutor paid per hour?", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "it will assign you a tutor and confirm the tutor s hourly pay", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "what to do after obtaining tutoring", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "you , your tutor , and your school s certifying official must fill out and sign an Application for Individualized Tutorial Assistance VA Form 22 - 1990 t", "session_id": "doc2dial_1463"}
{"topic_shift": false, "utterance": "Hi, I need to start making payments on my student loan but am unsure how to do this, could you please help.", "session_id": "doc2dial_3274"}
{"topic_shift": false, "utterance": "That's great that you want to start repaying your loan. It is easy to make payments on your loan at any time. To get started contact your federal loan servicer and they will help you.", "session_id": "doc2dial_3274"}
{"topic_shift": true, "utterance": "Do you know where to send your payments to?", "session_id": "doc2dial_3274"}
{"topic_shift": false, "utterance": "No, I don't know.", "session_id": "doc2dial_3274"}
{"topic_shift": true, "utterance": "Can I make a payment through Great Lakes or Nelnet?", "session_id": "doc2dial_3274"}
{"topic_shift": false, "utterance": "Yes it is now possible for you to make payments to Great Lakes or Nelnet.", "session_id": "doc2dial_3274"}
{"topic_shift": true, "utterance": "If I don't want to use Great Lakes or Nelnet is it possible to make a payment with another loan servicer?", "session_id": "doc2dial_3274"}
{"topic_shift": false, "utterance": "Yes you can. You can also get a 0.25% interest rate deduction when you  participate in automatic debit.", "session_id": "doc2dial_3274"}
{"topic_shift": true, "utterance": "Where can I find out more about payments to Great Lakes or Nelnet?", "session_id": "doc2dial_3274"}
{"topic_shift": false, "utterance": "If you have an account with Great Lakes or Nelnet visit your account dashboard for more information.", "session_id": "doc2dial_3274"}
{"topic_shift": true, "utterance": "Is there a way that I can make sure that I never miss a payment of my loan?", "session_id": "doc2dial_3274"}
{"topic_shift": false, "utterance": "Yes the best way is to sign up for automatic debit through your federal loan servicer to have your payments automatically taken from your account.", "session_id": "doc2dial_3274"}
{"topic_shift": false, "utterance": "Can you help me with family benefits?", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Have you started getting disability benefits?", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Yes, I just did.", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Certain family members can qualify for benefits.", "session_id": "doc2dial_3512"}
{"topic_shift": true, "utterance": "How long does my spouse get benefits?", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Your spouse gets benefits until the child turns 16, then the child's continue but your spouse;s stop.", "session_id": "doc2dial_3512"}
{"topic_shift": true, "utterance": "Does it matter if my spouse worked, too?", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Is your spouse eligible for benefits on their own record?", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Yes, she is eligible on her own.", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "She will get her amount first, then if your benefit is higher, we add the difference.", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "So she gets the higher amount?", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Yes, we make sure she will receive her maximum possible benefit.", "session_id": "doc2dial_3512"}
{"topic_shift": true, "utterance": "So when our child turns 16, my spouse's benefits stop?", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Yes, unless your spouse is eligible to receive retirement or widow benefits.", "session_id": "doc2dial_3512"}
{"topic_shift": true, "utterance": "If my child is still in school at 18, do they still get benefits?", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "The child will get benefits until 2 months after they turn 19 or graduate, whichever happens first.", "session_id": "doc2dial_3512"}
{"topic_shift": false, "utterance": "Good morning. I've been looking for information to apply for veterans health care, but i would like to know even more, Could you point me out?", "session_id": "doc2dial_1305"}
{"topic_shift": true, "utterance": "Is your information needs related to updating your personal, insurance or financial information, regarding an earlier application?", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "Yeah, that precisely.", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "Good. Then you must fill a VA Form 10-10 EZR or Health Benefits Update.", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "O.k, i'm writing that out. Look, i don't want to think about it, but you know, do you have options in case there's the need for assisted care, like a nurse?", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "Don't worry, i understand you. And the answer is yes. You'll need to fill the Application for Extended Care Services also known as VA Form 10-10 EC.", "session_id": "doc2dial_1305"}
{"topic_shift": true, "utterance": "Thanks. It's good to know there's indeed options. All right, now, could you tell me about the requirements for this?", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "Sure. The documentation needed is as follow: Your most recent tax return, accompanied by the Social Security Numbers for you and your qualified dependents and lastly, account numbers for any current health insurance you may already have, such as Medicare, private insurance or an insurance from your employer.", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "All right, i'll make sure to seek for those as soon as possible. Can you tell me what form number that is?", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "No problem. The form number is Form VA 10-10EZ. The form must come signed up for yourself or somebody who legally represents you.", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "O.k that's important. Say, about those requirements from earlier. Dis you say that one of the was my tax return, isn't?", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "Correct. And be sure is the most recent one.", "session_id": "doc2dial_1305"}
{"topic_shift": false, "utterance": "can you give me details of MyDMV Account Terms of Service", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "you want to know the introduction?", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "Do you want to know the account registration details?", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "you will be sent a temporary password by email .email. You must use the temporary password to complete the on - line registration process", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "what do i need to register", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "Username and Password", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "Can I use the same username and password when I register to use secure web applications available at other NYS agencies that participate in NY.gov.?", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "you simply sign in using the same Username and Password", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "how is security?", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "the use of your MyDMV account is dependent upon validation of your identity by NY.gov", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "who created this application", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "was created by the New York State Department of Motor Vehicles DMV , in cooperation with the New York State Office of Information Technology Services", "session_id": "doc2dial_2624"}
{"topic_shift": false, "utterance": "Hello. I hope you're doing well. I just wanted to inquire about retirement benefits.", "session_id": "doc2dial_244"}
{"topic_shift": true, "utterance": "Would you like to know how to apply for retirement benefits?", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "Actually, yeah. Tell me more about it, please.", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "Well, Social Security offers an online retirement application that you can complete in as little as 15 minutes. It's very easy.", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "Would you prefer to complete your application in a language other than English?", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "No, English would be fine.", "session_id": "doc2dial_244"}
{"topic_shift": true, "utterance": "So, like, how do I use the online application?", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "Just select the \" Apply for Retirement Benefits \" button above, then you will be asked to create or sign in to your my Social Security account and then you go through a series of screens that will ask you questions about yourself, your family and your work.", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "If I... ?", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "If you get stuck on a question, you can skip it and go back later.", "session_id": "doc2dial_244"}
{"topic_shift": true, "utterance": "What about a receipt? I need one. Will I be able to get a receipt?", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "Of course. You 'll get a receipt for your online application and you can print the receipt and keep for your records.", "session_id": "doc2dial_244"}
{"topic_shift": false, "utterance": "Can I retire earlier than full retirement age?", "session_id": "doc2dial_522"}
{"topic_shift": true, "utterance": "Yes, you can retire at any time between age 62 and full retirement age.", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "Do you plan on starting benefits early?", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "Yes I want to start benefits when I turn the age of 62.", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "If you retire at age 62 then your benefits are reduced a fraction of a percent ofr each month before full retirement age.", "session_id": "doc2dial_522"}
{"topic_shift": true, "utterance": "What will happen with my benefits if I delay them after full retirement age?", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "You may be eligible for delayed retirement credits that increase your monthly benefit.  Also, there are other things to consider to make this decision.", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "What are some of the pros and cons of when to receive benefits?", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "The pro to taking your benefits before full retirement age is that you will collect them longer period of time.  The con is your benefit will be reduced.", "session_id": "doc2dial_522"}
{"topic_shift": true, "utterance": "What is the time frame of receiving benefits?", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "No matter what your full retirement age is you may start receiving benefits as early as age 62 or as late as age 70.", "session_id": "doc2dial_522"}
{"topic_shift": true, "utterance": "Is there a chart that I can see how benefits will be affected at age 62?", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "Yes, the chart will show age 62 reduction amounts and includes examples based on estimated monthly benefit of $1000 at full retirement age.  Just select your year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age.", "session_id": "doc2dial_522"}
{"topic_shift": false, "utterance": "What are the consequences of driving alcoholic in New York?", "session_id": "doc2dial_2142"}
{"topic_shift": true, "utterance": "There are very bad result. Did you drive with alcohol?", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "In Washington, I drived alcoholic. But not New York.", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "I hope you don't. In New York  Otherwise your license is revoked or suspended.", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "Where is the first place in that we learn to be suspended?", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "the\u00a0punishment\u00a0is given by the court and prohibition begins", "session_id": "doc2dial_2142"}
{"topic_shift": true, "utterance": "And I heard there is \"Impaired Driver Program\" for drivers used drugs. People who attend this program, are their penalties delay?", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "no the program doesn't change them", "session_id": "doc2dial_2142"}
{"topic_shift": true, "utterance": "Can the court adjudge other than punishment?", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "Maybe the court may gives a Continuation of Driving Privileges. But it doesn't mean\u00a0innocence", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "So What does it mean?", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "If you take a continuation, your suspension  will begin 20 days after the sentencing.", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "If I continue drive despite sentencing, what is the consequences?", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "It is a crime. In this case, there is even the possibility of imprisonment.", "session_id": "doc2dial_2142"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3248"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3248"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3248"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3248"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3248"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3248"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3248"}
{"topic_shift": true, "utterance": "Umm, I see. And which kind of persons would lend private loans?", "session_id": "doc2dial_3248"}
{"topic_shift": false, "utterance": "Well, you can find these option to be lend by banks, credit union, state agencies or even schools.", "session_id": "doc2dial_3248"}
{"topic_shift": true, "utterance": "So, you assure me that federal loans would be of more benefit then? Instead of private?", "session_id": "doc2dial_3248"}
{"topic_shift": false, "utterance": "I totally assure you that. Just take in consideration that with federal loans, you can get considerations in your repayment plan, such as having one under the income-driven mode.", "session_id": "doc2dial_3248"}
{"topic_shift": false, "utterance": "I need to inquire how much earnings does it require for a spouse to have earned to earn their four credits in a calendar year?", "session_id": "doc2dial_536"}
{"topic_shift": true, "utterance": "A spouse has earned their four credits for the year when they have reached $5,440.", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "Has your spouse earned $5,440 within this calendar year?", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "My spouse has not yet reached that amount in earnings, no.", "session_id": "doc2dial_536"}
{"topic_shift": true, "utterance": "What should I do about benefits considering my spouse has just passed away?", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "You must return this month's benefits and any benefits you may receive in your spouse's name next month.", "session_id": "doc2dial_536"}
{"topic_shift": true, "utterance": "Does having a small child affect my ability to keep my deceased spouse's benefits?", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "If the child is your spouse's naturally or legally adopted child, you would not have to meet the length-of-marriage rule.", "session_id": "doc2dial_536"}
{"topic_shift": true, "utterance": "If I am 52 and disabled will I continue to qualify for benefits after my spouse has passed away?", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "You will be able to continue to qualify for benefits, but there may be limits on how much you may earn while receiving these benefits.", "session_id": "doc2dial_536"}
{"topic_shift": true, "utterance": "What other family members may also be eligible after a person receiving benefits passes away?", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "Are there any unmarried children under 18 or up to age 19 that were still attending school full time?", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "I do have school-aged children I am left caring for, yes.", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "In order to care for these children, you can be eligible to receive Social Security survivors benefits.", "session_id": "doc2dial_536"}
{"topic_shift": false, "utterance": "I need help with diesel opacity emmissions.", "session_id": "doc2dial_2156"}
{"topic_shift": true, "utterance": "The Diesel Opacity Emissions inspection is not required in other areas of NY State or for vehicles registered out-of-state.", "session_id": "doc2dial_2156"}
{"topic_shift": false, "utterance": "Have you failed a roadside inspection?", "session_id": "doc2dial_2156"}
{"topic_shift": false, "utterance": "Yes and was issued a ticket.", "session_id": "doc2dial_2156"}
{"topic_shift": false, "utterance": "Yes a traffic ticket can be issued if a vehicle fails the roadside inspection.", "session_id": "doc2dial_2156"}
{"topic_shift": true, "utterance": "What do I do if I have questions?", "session_id": "doc2dial_2156"}
{"topic_shift": false, "utterance": "You can call 1-518-474-0919.", "session_id": "doc2dial_2156"}
{"topic_shift": true, "utterance": "What are the stipulation of diesel powered vehicles and inspections?", "session_id": "doc2dial_2156"}
{"topic_shift": false, "utterance": "All model year 1996 and older diesel powered vehicles registered anywhere in New York State with a gross vehicle weight rating GVWR less than 8501 pounds are not subject to the OBDII emissions inspection, the low enhanced emissions inspection or the diesel emissions inspection.", "session_id": "doc2dial_2156"}
{"topic_shift": true, "utterance": "What is that number to call for questions?", "session_id": "doc2dial_2156"}
{"topic_shift": false, "utterance": "It is 1-518-474-0919", "session_id": "doc2dial_2156"}
{"topic_shift": true, "utterance": "Where can I get my vehicle tested?", "session_id": "doc2dial_2156"}
{"topic_shift": false, "utterance": "The NY State Dept of Environmental Conservation, the NY State Dept of Transportation or the NY State Police can test any diesel powered vehicle that has a MGW of more that 8500 lbs.", "session_id": "doc2dial_2156"}
{"topic_shift": false, "utterance": "I need to know more about what my disability rating means.", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "Have you gotten a disability rating decision notice from us?", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "No I don't think I have.", "session_id": "doc2dial_1339"}
{"topic_shift": true, "utterance": "If I have that notice can I get any benefits from you guys?", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "You get the most benefits with a 100% disability rating. Do you know what your disability rating is?", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "Well I don't have a 100% rating. I think mine is lower than that.", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "Ok, even without 100% you may be able to get some benefits. Was your disability caused by working in military service?", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "Yes, I got hurt when I was in the Navy.", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "If you are unable to work because of your military injury, you can apply for Individual Unemployability.", "session_id": "doc2dial_1339"}
{"topic_shift": true, "utterance": "Are there any more benefits I could get?", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "The best place to check for that is your local or state VA offices. They may be able to help you with buying a home or finding a job.", "session_id": "doc2dial_1339"}
{"topic_shift": false, "utterance": "What are the Terms of Service of the MyDMV account?", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "Do you want information from the introduction?", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "and know what happens after registering an account?", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "you will be sent a temporary password by email. email. You must use the temporary password to complete the on - line registration process", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "and after I complete my registration what proceeds?", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "you can use your permanent Sign - In Username and Password for gaining access to applications and services", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "I need more details", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "Upon validation of your identity , you will be permitted access to use DMV 's secure web applications . This process is designed to protect the security of your identifying personal information .", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "if the purpose is to impose criminal sanctions?", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "any false statement you make in connection with creating the account , and each fraudulent log - in to access applications or services  may be treated as a separate criminal offense", "session_id": "doc2dial_2630"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "MyDMV", "session_id": "doc2dial_2630"}
{"topic_shift": true, "utterance": "what are the security reasons?", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "the use of your MyDMV account is dependent upon validation of your identity by NY.gov .", "session_id": "doc2dial_2630"}
{"topic_shift": false, "utterance": "I need to know more about spouses and social security retirement benefits and amounts paid out?", "session_id": "doc2dial_250"}
{"topic_shift": true, "utterance": "Is your spouse eligible for retirement benefits on his or her own record ?", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "yes, she is", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "If your spouse is eligible for retirement benefits on his or her own record , we will always pay that amount first . But if the spouse benefit that is payable on your record is a higher amount ,he or she will get a combination of benefits that equals that higher amount.", "session_id": "doc2dial_250"}
{"topic_shift": true, "utterance": "Do you have any materials I can read about benefits and such?", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "Yes, we have publications such as : Disability Benefits ,  Benefits For Children , and What You Need To Know When You Get Social Security Disability Benefits", "session_id": "doc2dial_250"}
{"topic_shift": true, "utterance": "Okay. Another question, will we be affected if my spouse gets a pension?", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "If your spouse will also receive a pension based on work not covered by Social Security , such as government or foreign work ,his or her Social Security benefit on your record may be affected .", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "My benefits get affected?", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "Your spouse's Social Security benefit on your record may be affected .", "session_id": "doc2dial_250"}
{"topic_shift": true, "utterance": "What about benefits for divorced ex spouses what factors decide if she qualifies on my record?", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "To qualify on your record , your ex - spouse must : have been married to you for at least 10 years ; be at least 62 years old ; be unmarried ;   and not be eligible for an equal or higher benefit on his or her own Social Security record , or on someone else 's Social Security record .", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "and what about being divorced and remarried can my ex -spouse still qualify on my record?", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "If you are divorced , even if you have remarried ,your ex - spouse may qualify for benefits on your record .", "session_id": "doc2dial_250"}
{"topic_shift": false, "utterance": "I'm here for VA disability benefits", "session_id": "doc2dial_907"}
{"topic_shift": true, "utterance": "We can help you find out if you are eligible for VA disability benefits.", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "Would you like to find out what happens after you file for VA disability compensation, how long it takes us to make a decision, and what to do if you disagree?", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "Would you like to know more about preparing and filing a claim for disability compensation?", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "Would you like to find out if you are eligible for VA disability benefits ?", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "yes I would", "session_id": "doc2dial_907"}
{"topic_shift": true, "utterance": "can you tell me like what VA compensation is?", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "VA disability compensation offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service. We can help you find out how to apply for and manage the Veterans disability benefits you have earned.", "session_id": "doc2dial_907"}
{"topic_shift": true, "utterance": "and you can help me if I was married to a vet?", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "Yes we can help you learn about getting VA disability benefits as a surviving spouse ?", "session_id": "doc2dial_907"}
{"topic_shift": false, "utterance": "Can I get More information and resources", "session_id": "doc2dial_913"}
{"topic_shift": true, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating", "session_id": "doc2dial_913"}
{"topic_shift": true, "utterance": "What Other VA benefits and services are there?", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "nevermind thank you", "session_id": "doc2dial_913"}
{"topic_shift": true, "utterance": "Where can I get more information and resources?", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating .", "session_id": "doc2dial_913"}
{"topic_shift": true, "utterance": "How do I g Get VA disability compensation (pay)", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "After you file your claimFind out what happens after you file for VA disability compensation , how long it takes us to make a decision , and what to do if you disagree", "session_id": "doc2dial_913"}
{"topic_shift": true, "utterance": "HOw can I  Manage my Veterans disability benefits", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "VA claim exam C&P exam Find out why you might need a claim exam ,", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "I need help filing a claim.", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "Get help filing a claimConnect with a Veterans Service Organization VSO or accredited Veterans representative for help applying for benefits", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "Do I need to schedule an appointment?", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "click here how to schedule and prepare for your appointment", "session_id": "doc2dial_913"}
{"topic_shift": true, "utterance": "What if I disagree with the decision?", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "File an appealIf you disagree with our decision on your claim , learn how to file an appeal and what to expect from the VA appeal process", "session_id": "doc2dial_913"}
{"topic_shift": false, "utterance": "Morning! I need some information about surrendering plates. I'd like to know, when do I have to surrender them?", "session_id": "doc2dial_1852"}
{"topic_shift": false, "utterance": "Morning, Mr. You have to surrender your plates before you end the vehicle's liability insurance coverage, or when you will not use the registration.", "session_id": "doc2dial_1852"}
{"topic_shift": true, "utterance": "I have a trailer, and my plate got stolen on a trip to the beach. I found out yesterday I had no plate, what should I do?", "session_id": "doc2dial_1852"}
{"topic_shift": false, "utterance": "Don't worry,  as you may already know: \"normally\" a trailer does not need liability insurance, so DMV will not suspend your driver license or registration because your plate got stolen, and therefore you will fail to surrender it.", "session_id": "doc2dial_1852"}
{"topic_shift": true, "utterance": "So, just to make sure: do I need yo surrender trailer plates?", "session_id": "doc2dial_1852"}
{"topic_shift": false, "utterance": "You must surrender your plate if your trailer doesn't have a valid registration, it's ok if you \"lost\" it as long as your registration is valid.", "session_id": "doc2dial_1852"}
{"topic_shift": true, "utterance": "Ok, thanks for that! Btw, my girlfriend wants to surrender her plate, but she's very new with this stuff.. Could you send me some information on how to surrender plates by mail? So that I can send it to her, please,", "session_id": "doc2dial_1852"}
{"topic_shift": false, "utterance": "Yes, sure!First, you need to remove the plate and the stickers on it. Then go to www.dmvplatebymail.com and download de PD-7 application, and after that mail us the application to: NYS DMV6 Empire State PlazaRoom B240Albany , NY 12228. When we got all that, and after your application has been accepted we'll mail you your FS-6 T receipt.", "session_id": "doc2dial_1852"}
{"topic_shift": true, "utterance": "Ok, one last question. You told me that's it's ok to have gotten my plate stolen for trailer, because the liability insurance is not a MUST, and as long as I have a valid registration I'll be fine. But what If I have a car, and the plate is lost, stolen, or destroyed?", "session_id": "doc2dial_1852"}
{"topic_shift": false, "utterance": "In that case, you need to report the plate as \"stolen, lost or destroyed\" and immediately surrender the registration. DMV will issue you a new plate and registration.", "session_id": "doc2dial_1852"}
{"topic_shift": true, "utterance": "What if I'm in an another state? Would it be a problem? Or can I do the whole process by mail as if I was here?", "session_id": "doc2dial_1852"}
{"topic_shift": false, "utterance": "You have to go to that state's DMV agency and surrender them there, but you can still surrender them by mail. Just make sure, you are in that specific state when you are in the DMV website.", "session_id": "doc2dial_1852"}
{"topic_shift": false, "utterance": "I need help with driving school instructor certificate matters", "session_id": "doc2dial_2383"}
{"topic_shift": true, "utterance": "Have you passed all tests?", "session_id": "doc2dial_2383"}
{"topic_shift": false, "utterance": "yes , so what happens next", "session_id": "doc2dial_2383"}
{"topic_shift": false, "utterance": "The Bureau of Driver Training Programs will issue a Driving School Instructor Certificate and mail it to the driving school where you are employed.", "session_id": "doc2dial_2383"}
{"topic_shift": true, "utterance": "does everyone have to pass those same tests?", "session_id": "doc2dial_2383"}
{"topic_shift": false, "utterance": "Yes, you must pass the vision test, road sign test, written test, and the driving school instructor driving test", "session_id": "doc2dial_2383"}
{"topic_shift": true, "utterance": "if I want to get permission to work at another school do I still need my driving record for my New Jersey license?", "session_id": "doc2dial_2383"}
{"topic_shift": false, "utterance": "Yes, if your driver license was issued from a state other than New York, you must include a certified copy of your driving record from the state agency that issued your license.", "session_id": "doc2dial_2383"}
{"topic_shift": false, "utterance": "do I need to have my certificate with me when I work?", "session_id": "doc2dial_2383"}
{"topic_shift": false, "utterance": "It should be shown if a customer or DMV employee wants to see the certificate.", "session_id": "doc2dial_2383"}
{"topic_shift": true, "utterance": "would I have needed to pay again if I had failed a test?", "session_id": "doc2dial_2383"}
{"topic_shift": false, "utterance": "Once you submit an application you are allowed to take each of the Road Sign Test and Written Test twice, and the Behind-The-Wheel Instructor\u2019s Driving Test once.  If you do not pass these tests, you will have to submit a new application and pay another $10 fee.", "session_id": "doc2dial_2383"}
{"topic_shift": false, "utterance": "what are my options for a hearing on my toll problem?", "session_id": "doc2dial_3923"}
{"topic_shift": true, "utterance": "Have you received a Notice of Registration Suspension?", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "As the notice states you may request an in-person DMV hearing or you may request a hearing by affidavit.  The Notice of Registration Suspension provides instructions on how to submit an affidavit to DMV if that is what you choose to do.", "session_id": "doc2dial_3923"}
{"topic_shift": true, "utterance": "why do we need the hearing?", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority\u2019s toll collection regulations, all such violations committed within a 5-year period, or failed to pay $200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges.", "session_id": "doc2dial_3923"}
{"topic_shift": true, "utterance": "so I can just do the affidavit on the hearing and I won't have to show up?", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "If you submit the affidavit you will not have to appear at the hearing", "session_id": "doc2dial_3923"}
{"topic_shift": true, "utterance": "can I have avoided the suspension?", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "Yes, the notice informed you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred , the suspension will not take effect .", "session_id": "doc2dial_3923"}
{"topic_shift": true, "utterance": "too late now, so I can do the hearing or the one where I don't have to show up?", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "yes, you may request an in - person DMV hearing or you may request a hearing by affidavit this is a hearing on paper", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "what if I do neither?", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "your registration will be suspended immediately", "session_id": "doc2dial_3923"}
{"topic_shift": true, "utterance": "what can I do next time, who do I call to pay?", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "You may contact the Customer Service Center and speak with a customer service specialist.  Each tolling authority has a Customer Service Center and they can provide you information on your outstanding violation.", "session_id": "doc2dial_3923"}
{"topic_shift": false, "utterance": "I need to know where I can report someone for messing with my money?", "session_id": "doc2dial_4094"}
{"topic_shift": true, "utterance": "Do you believe your school is not administering federal student aid funds properly?", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "I don't know about that, just my own money", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "what can I do if I don't I think they did my grants right?", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "Do you feel your school paid out your aid incorrectly,  in the wrong amount , at the wrong time , or not at all?", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "no I think they didn't do it right, like before they paid me they messed up", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "Do you think your school has policies but isn\u2019t following them?", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "Don't know anything about policies or any of that", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "Do you feel your school or its representative has made false or misleading statements about the school's financial charges?", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "no, just think I should have gotten more money and they did my application wrong", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "You don't think it was correct the way the school calculated your eligibility for federal student grants", "session_id": "doc2dial_4094"}
{"topic_shift": false, "utterance": "I have recently become permanently disabled. How do I apply for Social Security?", "session_id": "doc2dial_9"}
{"topic_shift": true, "utterance": "To apply, you will have to provide information about yourself including your Social Security number, information about your health history including doctors names and addresses, dates of any hospital visits, and a list of medication and the dosage you take.", "session_id": "doc2dial_9"}
{"topic_shift": true, "utterance": "Do I need to provide any information about the others who live in my home?", "session_id": "doc2dial_9"}
{"topic_shift": false, "utterance": "Yes. If any other members of your household qualify for benefits, their social security numbers and proof of their ages will be needed.", "session_id": "doc2dial_9"}
{"topic_shift": false, "utterance": "Do I need a proof of marriage if my husband is applying for benefits, as well?", "session_id": "doc2dial_9"}
{"topic_shift": false, "utterance": "Yes. A proof of marriage is required if your spouse is applying for benefits too.", "session_id": "doc2dial_9"}
{"topic_shift": true, "utterance": "I'm not clear on whether or not I am qualified for benefits. Is there a place where I could get more information about this?", "session_id": "doc2dial_9"}
{"topic_shift": false, "utterance": "Yes, more information about this topic can be found in your SSI booklet on page 5 under \"Your income and resources\".", "session_id": "doc2dial_9"}
{"topic_shift": true, "utterance": "Is there any way that I can get additional help on applying for disability?", "session_id": "doc2dial_9"}
{"topic_shift": false, "utterance": "Yes, our Disability Starter Kit is available to all adults and children under 18. This kit will help aid you in getting ready for your online application and disability interview.", "session_id": "doc2dial_9"}
{"topic_shift": true, "utterance": "If I'm turned down for disability, can I appeal?", "session_id": "doc2dial_9"}
{"topic_shift": false, "utterance": "Yes. You can contact Social Security if you are denied. If you have a hearing disability, you can call toll free at 1-800-0778.", "session_id": "doc2dial_9"}
{"topic_shift": false, "utterance": "Hello I need information about Out-of-State Driver's License Exchange", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "Have you moved to New York State and become a resident?", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "If you move to New York State and become a resident, you must obtain a New York State driver's license within 30 days.", "session_id": "doc2dial_3937"}
{"topic_shift": true, "utterance": "What if it is not printed in English?", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "You must present an International Driving Permit or a certified translation of your driving license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "session_id": "doc2dial_3937"}
{"topic_shift": true, "utterance": "How can I change my out-of-state driver's license?", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "Learn how to change your out-of-state driver's license", "session_id": "doc2dial_3937"}
{"topic_shift": true, "utterance": "you must be a US citizen. USA To get a New York driver's license?", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "do not However, you must have DHS documentation from the US Department of Homeland Security. USA That supports its legal status in this country. The expiration date on your DHS document is added to your New York State non-driver's permit, driver's license, or ID card.", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "What if the temporary visitor status is extended?", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "must lead to a DMV officea completed permit application, driver's license or driverless identification card pdf MV-44", "session_id": "doc2dial_3937"}
{"topic_shift": true, "utterance": "What does \"TEMPORARY VISITOR\" mean?", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "A temporary visitor is defined as anyone who is not immigrating or who does not live in the United States. These visitors have DHS documentation from the US Department of Homeland Security. USA that supports your legal status in this country.", "session_id": "doc2dial_3937"}
{"topic_shift": false, "utterance": "I want to look into consolidating my student loans", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "We can help you learn about consolidation so you can decide whether a Direct Consolidation Loan is right for you", "session_id": "doc2dial_4080"}
{"topic_shift": true, "utterance": "are there certain conditions for when we can consolidate loans?", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "We have eligibility requirements for receiving a Direct Consolidation Loan", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "Did you want to consolidate a defaulted loan?", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "Did you want to consolidate a defaulted loan that is being collected through garnishment of your wages , or that is being collected in accordance with a court order after a judgment was obtained against you?", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "no, no defaults yet and I have other questions", "session_id": "doc2dial_4080"}
{"topic_shift": true, "utterance": "what's good about consolidating?", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "It will allow you to combine multiple federal education loans into one loan, so you will have a single monthly payment instead of multiple payments. Loan consolidation can also give you access to additional loan repayment plans and forgiveness programs.", "session_id": "doc2dial_4080"}
{"topic_shift": true, "utterance": "and I can do this to an FFEL Consolidation Loan?", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "FFEL Consolidation Loans are eligible for consolidation only under certain conditions", "session_id": "doc2dial_4080"}
{"topic_shift": false, "utterance": "I am concerned because I have been told that I can no longer get federal student aid", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "Don't worry, there are things you can do to get back your eligibility for financial aid", "session_id": "doc2dial_3089"}
{"topic_shift": true, "utterance": "What if I don't have a high school diploma", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "In that case, you need to talk to the financial aid office at your school to find out what to do", "session_id": "doc2dial_3089"}
{"topic_shift": true, "utterance": "I'm incarcerated.Is that a problem to get aid?", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "Yes, your incarceration affects your eligibility for different types of aid in different ways", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "Have you been informed that you are ineligible for a particular type of student aid due to your incarceration?", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "Yes, indeed", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "Well, you need to wait until you're released before you can get that type of aid", "session_id": "doc2dial_3089"}
{"topic_shift": true, "utterance": "What can I do?", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "You need talk to your financial aid office about the circumstances that cause you to lose eligibility. Read our tips below.", "session_id": "doc2dial_3089"}
{"topic_shift": true, "utterance": "What if my grades are low or I have not completed enough credits and my financial aid office told me that I cannot get federal student aid?", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "In that case, you need to make satisfactory academic progress in college to keep getting federal student aid.  And you can talk to your school too about whether you can appeal the decision that made you ineligible to continue receiving federal student aid", "session_id": "doc2dial_3089"}
{"topic_shift": false, "utterance": "What happens if I don t pay a toll?", "session_id": "doc2dial_2397"}
{"topic_shift": true, "utterance": "If you fail to pay tolls , fees or other charges in relation to 3 or more tolling violations , all committed within 5 years , or fail to pay $ 200 in tolls accumulated within 5 years , if the violations occurred in a commercial vehicle , or fail to have them dismissed or transferred", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "if the violations occurred in a commercial vehicle, or not have them removed or transferred?", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "the NYS Department of Motor Vehicles , \" DMV \" may send you a Notice of Registration Suspension . The notice will advise you that if you pay all of the tolls , fees or other charges owed to the tolling authority , or have them dismissed or transferred , the suspension will not take effect", "session_id": "doc2dial_2397"}
{"topic_shift": true, "utterance": "Who issues toll violations?", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "A tolling authority , which includes the New York State Thruway Authority , the Triborough Bridge and Tunnel Authority MTA Bridges and Tunnels and the Port Authority of New York and New Jersey", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "What happens if I don t pay a toll?", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "If you fail to pay tolls , fees or other charges in relation to 3 or more tolling violations", "session_id": "doc2dial_2397"}
{"topic_shift": true, "utterance": "you request a DMV hearing", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "the suspension is placed on hold pending the outcome of the hearing", "session_id": "doc2dial_2397"}
{"topic_shift": true, "utterance": "Must I appear for the hearing?", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "As the Notice of Registration Suspension indicates", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "Can I request an in-person hearing with the DMV?", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "you may request an in - person DMV hearing or you may request a hearing by affidavit this is a hearing on paper . The Notice of Registration Suspension provides instructions about how to submit the affidavit to DMV", "session_id": "doc2dial_2397"}
{"topic_shift": false, "utterance": "I need to surrender my New York State plates.", "session_id": "doc2dial_1846"}
{"topic_shift": true, "utterance": "And in case my vehicle's plates are from another state, can I surrender them to the New York State DMV?", "session_id": "doc2dial_1846"}
{"topic_shift": false, "utterance": "No, for that, you have to surrender the plates to its state DMV.", "session_id": "doc2dial_1846"}
{"topic_shift": true, "utterance": "Will I get my driver license suspended if I can't surrender my trailer's plates?", "session_id": "doc2dial_1846"}
{"topic_shift": false, "utterance": "Usually, trailers don't need liability insurance, so the DMV will not suspend your driver's license if you can't surrender the trailer's plates.", "session_id": "doc2dial_1846"}
{"topic_shift": true, "utterance": "If I have a trailer, do I have to surrender its plates?", "session_id": "doc2dial_1846"}
{"topic_shift": false, "utterance": "Only if your trailer doesn't have a valid registration.", "session_id": "doc2dial_1846"}
{"topic_shift": true, "utterance": "Can I give my plates to another person?", "session_id": "doc2dial_1846"}
{"topic_shift": false, "utterance": "No, unless that person is going to surrender your plates for you.", "session_id": "doc2dial_1846"}
{"topic_shift": true, "utterance": "What would be the date used as the surrendered plates date?", "session_id": "doc2dial_1846"}
{"topic_shift": false, "utterance": "The date we use for the surrendered plate dates is the mail postmark date.", "session_id": "doc2dial_1846"}
{"topic_shift": false, "utterance": "How do I find out if I am eligible for VA disability benefits?", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "You need to review the disability benefits eligibility criteria to see if you qualify. Compensation that you may receive may also include financial support or other benefits like health care", "session_id": "doc2dial_1675"}
{"topic_shift": true, "utterance": "Am I eligible for VA disability benefits if I received a discharge from the military other than an honourable, bad conduct or dishonourable discharge?", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "Have you been discharged from the military for any of the reasons not given above?", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "No, I have not", "session_id": "doc2dial_1675"}
{"topic_shift": true, "utterance": "What do I have to do to qualify for VA disability compensation?", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "You must be able to answer the following correctly for you to qualify for VA disability compensation; firstly, have you served on active duty, active duty for training or inactive duty training?", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "No I have not", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "In that case, you may not be able to apply for VA disability benefits", "session_id": "doc2dial_1675"}
{"topic_shift": true, "utterance": "Do I qualify for VA disability compensation of I received an other than honourable, bad conduct or dishonourable discharge from the military?", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "In this instance, you may not be eligible for VA disability benefits", "session_id": "doc2dial_1675"}
{"topic_shift": true, "utterance": "Who is covered under VA disability benefits?", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "Veterans and their qualified dependants", "session_id": "doc2dial_1675"}
{"topic_shift": false, "utterance": "Hello there, I have some questions about entrance counseling.", "session_id": "doc2dial_3062"}
{"topic_shift": true, "utterance": "Of course. Do you want to know what entrance counseling is?", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "Did you NOT previously receive a Direct Loan or Federal Family Education Loan (FFEL)?", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "Yes, I didn't receive such a loan.", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "In that case the Federal Government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are assuming.", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "Ah, so that is what entrance counseling is for. Well, what if I'm completing entrance counseling to borrow a loan as an undergraduate student?", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "Then the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.", "session_id": "doc2dial_3062"}
{"topic_shift": true, "utterance": "Makes sense. And how long is this supposed to take?", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "The entire counseling process must be completed in a single session. Most people complete counseling in 20 - 30 minutes.", "session_id": "doc2dial_3062"}
{"topic_shift": true, "utterance": "I see, where can I find more information about that?", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "Simply return to the Counseling selection page to learn more.", "session_id": "doc2dial_3062"}
{"topic_shift": false, "utterance": "I would like to know more about how I can manage my VA benefits and health care, please.", "session_id": "doc2dial_3704"}
{"topic_shift": true, "utterance": "Of course. Would you like to know more about managing your health care?", "session_id": "doc2dial_3704"}
{"topic_shift": false, "utterance": "Yes, that's what I just said.", "session_id": "doc2dial_3704"}
{"topic_shift": false, "utterance": "Gladly. You can refill and track your prescriptions, send a secure message to your health care team, schedule and view your appointments.", "session_id": "doc2dial_3704"}
{"topic_shift": true, "utterance": "I see. What can you do for careers and employment?", "session_id": "doc2dial_3704"}
{"topic_shift": false, "utterance": "You can apply for vocational rehabilitation services, get support for your Veteran-owned small business, and access other career resources.", "session_id": "doc2dial_3704"}
{"topic_shift": true, "utterance": "Seems awfully useful, ok. What about family member benefits?", "session_id": "doc2dial_3704"}
{"topic_shift": false, "utterance": "On our page you can learn about the benefits you may qualify for as a spouse, dependent, or survivor. You can also find out what you're eligible for as a family member caring for a Veteran with disabilities.", "session_id": "doc2dial_3704"}
{"topic_shift": true, "utterance": "Alright. Which brings me to service member benefits. What benefits can a service member expect?", "session_id": "doc2dial_3704"}
{"topic_shift": false, "utterance": "On our page you can find out what benefits you may be eligible for during service and which time-sensitive benefits to consider when separating or retiring.", "session_id": "doc2dial_3704"}
{"topic_shift": true, "utterance": "Ok, and since I'm not the youngest anymore, can you tell me something about burials for Veterans?", "session_id": "doc2dial_3704"}
{"topic_shift": false, "utterance": "Of course. You can get help planning a burial in a VA national cemetery, order a headstone or other memorial item to honor a Veteran's service, and apply for survivor and dependent benefits.", "session_id": "doc2dial_3704"}
{"topic_shift": false, "utterance": "Hi, hope you're doing well here. Please, can i get information about the GI Bill Benefits?", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "Sure, you can. GI Bill Benefits help you pay for college, graduate school and training programs. This is a program which exist since 1944, helping veterans and their family members.", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "Were you awarded with Post 9/11 GI Bill education benefits?", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "No, i haven't.", "session_id": "doc2dial_1113"}
{"topic_shift": true, "utterance": "O.k. Meanwhile, can you tell me about other GI Bill programs that may i be able to qualify, please?", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "At your service. You have the Montgomery GI Bill Active Duty MGIB-AD available if you served at least 2 years on active duty.", "session_id": "doc2dial_1113"}
{"topic_shift": true, "utterance": "I heard about some other Bill, something 9/11 related, i'm right?", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "You're not wrong. You're talking about the Post 9/11 GI Bill. That program will equally help you to pay for school or job training, having served on active duty after September 10,2001.", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "And what kind of benefits are in that Bill?", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "As said before, it can help you to pay for school or job training.", "session_id": "doc2dial_1113"}
{"topic_shift": true, "utterance": "Is there another program yet?", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "Yes, there is, You have then the Montgomery GI Bill Selected Reserve MGIB for member of the Army, Navy, Air Force, etc.", "session_id": "doc2dial_1113"}
{"topic_shift": true, "utterance": "Thse benefits can be transferred to other person?", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "That is correct. If yu have some of these benefits unused, it could pass to your spouse or dependents.", "session_id": "doc2dial_1113"}
{"topic_shift": false, "utterance": "Hello, I have some questions about being exposed to dangerous chemicals.", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "Of course. We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions, like the ones listed below. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.", "session_id": "doc2dial_1107"}
{"topic_shift": true, "utterance": "Do you offer medical care for veterans who volunteered for medical research?", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "Yes. Are you a Veteran who volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975?", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "No, not during these years.", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "Where can I find information about this topic?", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "Simply visit the U.S. Army web page, or call 800-984-8523.", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "I wrote it down. Now back to our conversation, what if I had volunteered during the years you mentioned? Would I have gotten benefits?", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "Yes. In that case, you could get medical care through the U.S. Army, provided you volunteered for this research and have an injury or illness directly caused by your participation.", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "Alright. Where can I find more information about this?", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "Simply visit the U.S. Army web page, or call 800-984-8523.", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "The same places you mentioned before, I understand. What if I served in Afghanistan? Surely this must be addressed somehow.", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "If you served in Afghanistan, you may be at risk of certain illnesses or other conditions linked to this region.", "session_id": "doc2dial_1107"}
{"topic_shift": false, "utterance": "Hey there, how is it going?. I'm a veteran with a disability and heard about some program that helps those with my condition. Could you help me out?", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "No problem. So, to confirm, are you a service member with a service-connected disability that impacts your ability to work?", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "No, not a service member. A veteran.", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "In my case, can i receive help from you in order to start some enterprise?", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "Yes, in fact you can. If you're a veteran with a service-connected disability, you can receive help from us to start your own business.", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "Umm, pretty encouraging. And lets say i prefer to performing a job corresponding to my actual set of skills. Could you help me on that regard?", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "Surely, we can. You would have to go for a little process and find out if you can get employment counseling and job-search support.", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "Well, that's good to know that i have options available. Sorry about being repetitive, but you told me earlier that self employment was possible and that's not only for veterans, did you?", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "Totally correct. Not only veterans can apply for this, but service-members can too.", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "O.k, O.k, is that i was sure to have read about it somewhere. Look.if i want to get more skills on something, you can help me out?", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "Positive on that. Through our Long term services, we can help you develop new skills.", "session_id": "doc2dial_3710"}
{"topic_shift": false, "utterance": "How would I update my vehicle registration and title?", "session_id": "doc2dial_2368"}
{"topic_shift": true, "utterance": "Do you need to update your name on your vehicle registration and title?", "session_id": "doc2dial_2368"}
{"topic_shift": false, "utterance": "Yes, I have to change my name.", "session_id": "doc2dial_2368"}
{"topic_shift": false, "utterance": "Would this be to update your legal name?", "session_id": "doc2dial_2368"}
{"topic_shift": false, "utterance": "Not at this time.", "session_id": "doc2dial_2368"}
{"topic_shift": true, "utterance": "Can you tell me when I get my new registration and title how much it will be?", "session_id": "doc2dial_2368"}
{"topic_shift": false, "utterance": "If you have a 10 year non driver ID and are 62 age or older and a recipient of SSI there is no fee.", "session_id": "doc2dial_2368"}
{"topic_shift": true, "utterance": "How do I change my address?", "session_id": "doc2dial_2368"}
{"topic_shift": false, "utterance": "Do you need information about changing your mailing or residence addresses on DMV records or documents?", "session_id": "doc2dial_2368"}
{"topic_shift": false, "utterance": "No, not my residence address my mailing address has changed.", "session_id": "doc2dial_2368"}
{"topic_shift": false, "utterance": "I'm planning to apply for social security and direct deposit and I need some information about the process.", "session_id": "doc2dial_708"}
{"topic_shift": true, "utterance": "Of course. Are you currently not receiving any Social Security or SSI benefits yet but are you planning to apply?", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "Yes, that'd be the case.", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "Then you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "What if I already own a bank account?", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "Then you should bring your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_708"}
{"topic_shift": true, "utterance": "Will do. And what can you tell me about this direct express card I've read about?", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "Sounds great. How can I sign up for such a card?", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "Alright. Back to direct deposit, what should I do next if I have an account?", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "Then should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.", "session_id": "doc2dial_708"}
{"topic_shift": false, "utterance": "I came here hoping you could tell me a few things about federal grants.", "session_id": "doc2dial_3076"}
{"topic_shift": false, "utterance": "Of course. Here you can learn about the grant programs that are available from the U.S. Department of Education.", "session_id": "doc2dial_3076"}
{"topic_shift": true, "utterance": "Alright, let me ask you this then: How can I maintain my eligibility for my grant?", "session_id": "doc2dial_3076"}
{"topic_shift": false, "utterance": "The requirements for remaining eligible to receive a grant vary from program to program. Please visit the individual page relevant to your specific grant to ensure that you meet the requirements for maintaining eligibility for that program.", "session_id": "doc2dial_3076"}
{"topic_shift": true, "utterance": "Will do, thank you for explaining. What about grant repayment?", "session_id": "doc2dial_3076"}
{"topic_shift": false, "utterance": "Your school will notify you if you must repay part of your grant. From that point, you will have 45 days to either pay that portion of the grant back in full or enter into a satisfactory repayment arrangement.", "session_id": "doc2dial_3076"}
{"topic_shift": false, "utterance": "Have you entered into a satisfactory repayment arrangement?", "session_id": "doc2dial_3076"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_3076"}
{"topic_shift": true, "utterance": "How can I continue to receive federal student aid?", "session_id": "doc2dial_3076"}
{"topic_shift": false, "utterance": "Simply fill out the FAFSA form every year you're in school.", "session_id": "doc2dial_3076"}
{"topic_shift": true, "utterance": "When will I have to repay a grant?", "session_id": "doc2dial_3076"}
{"topic_shift": false, "utterance": "On our website you'll find some examples of why you might have to repay all or part of a federal grant.", "session_id": "doc2dial_3076"}
{"topic_shift": false, "utterance": "Can a veteran who was exposed to Agent Orange receive compensation?", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9, 1962 and May 7, 1975?", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "No I did not serve on any of the vessels mentioned.", "session_id": "doc2dial_1661"}
{"topic_shift": true, "utterance": "What can I do if I'm a Blue Water Navy veteran and my claim was denied in the past, is it possible for me to file a new claim?", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "Yes, you can file a new claim based on the change in the law.", "session_id": "doc2dial_1661"}
{"topic_shift": true, "utterance": "If I believe that my illness is caused by the use of Agent Orange how do I go about getting these benefits?", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "To submit a claim you will need to provide scientific and medical evidence that the condition is related to exposure to Agent Orange or show that the problem started during or got worse because of your military service.", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "Do you have an illness that is not on the list of Agent Orange related diseases but that you believe was caused by Agent Orange?", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "Yes but I  have not filed a claim yet.", "session_id": "doc2dial_1661"}
{"topic_shift": true, "utterance": "Is it possible for me to get disability benefits from VA?", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "You can only get benefits if you have an illness we believe is caused by Agent Orange called a presumptive disease.", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "If I have an illness that is believed to be caused by Agent Orange what should I do to get disability benefits?", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have an illness believed to be caused by Agent Orange, this is called a presumptive disease, and your military record shows that you were aboard a U.S. military vessel that operating in the inland waterways of Vietnam between January 9, 1962 and May 7, 1975.", "session_id": "doc2dial_1661"}
{"topic_shift": false, "utterance": "I'm about to turn 16 and I need help with getting a learner permit.", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "I can help you with that. Obtaining a permit is your first step to getting a driver license. Once you turn 16, you can apply for your learner permit in person at a DMV office.", "session_id": "doc2dial_2340"}
{"topic_shift": true, "utterance": "How do I get a driver license?", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "Once you have made it through all the requirements and have passed the road test, your examiner will give you an interim license that allows you to drive.", "session_id": "doc2dial_2340"}
{"topic_shift": true, "utterance": "What should I do before I complete my road test?", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "Before you take your road test, you must have supervised driving practice and you'll be required to take a pre-licensing course or driver education course.", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "You said you were about to turn 16, is that right?", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "Ueah. I'm turning 16 in two weeks.", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "Okay. Since you are under 18, you will need to wait 6 months from the date you received your learner permit, before you can schedule your road test.", "session_id": "doc2dial_2340"}
{"topic_shift": true, "utterance": "How can I find out what my local DMV office's hours are?", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "You can find office locations and their operating hours online at our website.", "session_id": "doc2dial_2340"}
{"topic_shift": true, "utterance": "What should I do before I go to DMV to obtain my learner permit?", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "You should complete the guide found on our website to make sure you bring the documents and proofs of ID that you will need before going to DMV.", "session_id": "doc2dial_2340"}
{"topic_shift": false, "utterance": "yes I am already receiving SS benefit", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "you already receive Social Security or SSI benefits and you have a bank account?", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_720"}
{"topic_shift": true, "utterance": "If i don t get Social Security or SSI benefits yet but are planning to apply", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit", "session_id": "doc2dial_720"}
{"topic_shift": true, "utterance": "can I use the card to make purchases , pay bills or get cash at thousands of locations?", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "yes, It s quick and easy to sign up for the card . Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795 . Also, Social Security can help you sign up .", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "If I do n't have an account", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "you must open an account before you can sign up for Direct Deposit", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "what are the benefits of the card", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card you can use to access your benefits . And you do n't need a bank", "session_id": "doc2dial_720"}
{"topic_shift": false, "utterance": "Hi, please i need info about appealing a TBV ticket conviction. Can you help me on this?", "session_id": "doc2dial_1891"}
{"topic_shift": true, "utterance": "Sure, no problem. To appeal a TVB, you have two options to do that. You can go online or you can make use of mail service.", "session_id": "doc2dial_1891"}
{"topic_shift": false, "utterance": "Ok. But i don't have access to a computer and sincerely i don't like using mail service.", "session_id": "doc2dial_1891"}
{"topic_shift": true, "utterance": "Well, i suppose i can go online. Can you tell me what i need to do or if there is any condition to appeal in that way?", "session_id": "doc2dial_1891"}
{"topic_shift": true, "utterance": "Sure. First, can you tell me when and where you received the conviction, please?", "session_id": "doc2dial_1891"}
{"topic_shift": false, "utterance": "Um, well, that was like a week ago and ocurred here in NYS.", "session_id": "doc2dial_1891"}
{"topic_shift": false, "utterance": "Perfect. As you was convicted in NYS and it was in a time period less than thirty days ago, then you can perfectly use the online option to appeal you TVB ticket conviction.", "session_id": "doc2dial_1891"}
{"topic_shift": true, "utterance": "Ok, thanks. Another question, can i bring an attorney with me to represent me on the appealing?", "session_id": "doc2dial_1891"}
{"topic_shift": false, "utterance": "Sure you can, In that case make sure to supply attorney's name and mailing address when you go online and be requested about that.", "session_id": "doc2dial_1891"}
{"topic_shift": true, "utterance": "Got it, thanks. Sorry but other thing is, do the ticket need to be branded as TVB or it doesn't matter?", "session_id": "doc2dial_1891"}
{"topic_shift": false, "utterance": "Yeah, it does need to have the words Traffic Violations Bureau on it, more precisely on the bottom of the ticket, or you won't be able to file it on the DMV.", "session_id": "doc2dial_1891"}
{"topic_shift": true, "utterance": "Ok i'll check on that. One more question, please. After i file the appeal, can i appeal the denial of an application, i mean, my application, in order to reopen the default conviction?", "session_id": "doc2dial_1891"}
{"topic_shift": false, "utterance": "Yes, you can, but only after the DMV TVB Default Unit has denied your Application to Reopen a Default Conviction.", "session_id": "doc2dial_1891"}
{"topic_shift": false, "utterance": "Hello there, can you tell me about the educational aid you offer for survivors?", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "What if I am the child of a Veteran with disabilities?", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "t", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "Can you tell me anything else about the DEA program?", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "Yes, you can learn all you need to know about the DEA program here.", "session_id": "doc2dial_1649"}
{"topic_shift": true, "utterance": "Alright. Can you tell me if I qualify for DEA then?", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "So what are the requirements?", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "Is the Veteran permanently and totally disabled due to a service-connected disability?", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "Yes. He's in a wheelchair.", "session_id": "doc2dial_1649"}
{"topic_shift": true, "utterance": "Can you tell me if I'm eligible now?", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "Yes, we can find out if you're eligible for this benefit.", "session_id": "doc2dial_1649"}
{"topic_shift": false, "utterance": "Is there anything that will make me more likely to get these benefits?", "session_id": "doc2dial_3738"}
{"topic_shift": true, "utterance": "You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements listed below", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "do you want to know the requirements?", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "Receive financial compensation payments from VA for a service - connected disability", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "yes You may qualify for improved eligibility status, which means you will be placed in a higher priority group", "session_id": "doc2dial_3738"}
{"topic_shift": true, "utterance": "If you signed up after September 7, 1980, or entered active duty after October 16, 1981, what should I do?", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "you must have served 24 continuous months or the full period for which you were called to active duty , unless any of the descriptions below are true for you .", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "May I be able to get VA health care benefits if I served in the military?", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "naval o a\u00e9reo activo y no recibi\u00f3 un alta deshonrosa.", "session_id": "doc2dial_3738"}
{"topic_shift": true, "utterance": "What if you received one of these discharge states?", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "you may not be eligible for VA benefits", "session_id": "doc2dial_3738"}
{"topic_shift": false, "utterance": "I want to find the best repayment plan for my school loan", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "Do you want affordable payments?", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "that would be great", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "Repayment plans can be based on your income to make them more affordable", "session_id": "doc2dial_4057"}
{"topic_shift": true, "utterance": "Can you combine my loans so I get a better payment plan?", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "You can consolidate them into a single Direct Consolidation Loan. This may simplify repayment if you are currently making separate loan payments to different loan holders or servicers.", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "do I just make one payment or two payments to one place?", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "You will only have one monthly payment to make if you consolidate them into a single Direct Consolidation Loan", "session_id": "doc2dial_4057"}
{"topic_shift": true, "utterance": "so I can do this for my Perkins loan?", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. You can contact your school for more information on Perkins Loan repayment plans.", "session_id": "doc2dial_4057"}
{"topic_shift": true, "utterance": "do you have a chart that shows what payments will be like for whatever I choose?", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "You can use the Loan Simulator to get a look at which plans you may be eligible for and see what your payments will look like", "session_id": "doc2dial_4057"}
{"topic_shift": false, "utterance": "Hello I need information about paying the suspension termination fee", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "A suspension means that your driver's license or driving privilege is taken away for a period of time before it is returned.", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "and how many types of suspensions are there?", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "There are two types of suspensions.", "session_id": "doc2dial_2426"}
{"topic_shift": true, "utterance": "and for what reasons do they suspend?", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "Common reasons for definitive suspensions are\u00a0 did not have automobile liability insurance\u00a0 have been convicted of an alcohol or drug influence cargo driving", "session_id": "doc2dial_2426"}
{"topic_shift": true, "utterance": "can you tell me what questions do you commonly ask?", "session_id": "doc2dial_2426"}
{"topic_shift": true, "utterance": "Among them is Can I pay more than one definitive suspension online? you want the answer", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "well you can pay up to 10 suspension termination fees in one day", "session_id": "doc2dial_2426"}
{"topic_shift": true, "utterance": "and can you pay by mail?", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "In some cases, you can pay by mail.", "session_id": "doc2dial_2426"}
{"topic_shift": true, "utterance": "What is the price of a deficit suspension?", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "The suspension termination fee for a final suspension is currently $ 50 2, unless the suspension was for violating New York State's zero tolerance alcohol law", "session_id": "doc2dial_2426"}
{"topic_shift": true, "utterance": "I would be mailed the license if I have a CDL 7 commercial driver's license...", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "not. and A final suspension lasts until your suspension period ends.", "session_id": "doc2dial_2426"}
{"topic_shift": false, "utterance": "Are loan simulators accurate?", "session_id": "doc2dial_4043"}
{"topic_shift": true, "utterance": "Do you want the most realistic results?", "session_id": "doc2dial_4043"}
{"topic_shift": false, "utterance": "Yes, I want the most realistic results.", "session_id": "doc2dial_4043"}
{"topic_shift": false, "utterance": "You should provide complete and accurate information when using a loan simulator and keep in mind it cannot predict any future payments with 100% accuracy.", "session_id": "doc2dial_4043"}
{"topic_shift": true, "utterance": "What is the loan simulator?", "session_id": "doc2dial_4043"}
{"topic_shift": false, "utterance": "The loan simulator is a new tool to help you make decisions about your student loans and whether or not you should decide to consolidate.", "session_id": "doc2dial_4043"}
{"topic_shift": true, "utterance": "Is there ways to help make the tool better?", "session_id": "doc2dial_4043"}
{"topic_shift": false, "utterance": "We love feedback, the asking of questions, and request of new features.", "session_id": "doc2dial_4043"}
{"topic_shift": true, "utterance": "Are the results of the loan simulator just used for informational purposes?", "session_id": "doc2dial_4043"}
{"topic_shift": false, "utterance": "Yes, results of the loan simulator are just for informational purposes and is not real financial advice.  As always, you should review all available options and make decisions that are right for you.", "session_id": "doc2dial_4043"}
{"topic_shift": true, "utterance": "Is it possible to share the loan simulator?", "session_id": "doc2dial_4043"}
{"topic_shift": false, "utterance": "yes, we encourage you to share the tool with friends and family.", "session_id": "doc2dial_4043"}
{"topic_shift": false, "utterance": "Hello I need information about How to Pay Suspension Termination Fee", "session_id": "doc2dial_2432"}
{"topic_shift": false, "utterance": "A suspension means that your driver's license or driving privilege is taken away from you for a period of time before it is returned. There are two types of suspensions.", "session_id": "doc2dial_2432"}
{"topic_shift": false, "utterance": "How many types of suspension are there?", "session_id": "doc2dial_2432"}
{"topic_shift": false, "utterance": "There are two types of suspensions.", "session_id": "doc2dial_2432"}
{"topic_shift": true, "utterance": "And what are some common questions that have been asked about this topic?", "session_id": "doc2dial_2432"}
{"topic_shift": true, "utterance": "one of the most common is Can I pay more than one definitive suspension online? Are you interested in knowing the answer?", "session_id": "doc2dial_2432"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2432"}
{"topic_shift": false, "utterance": "Yes. You can pay up to 10 suspension termination fees in one day.", "session_id": "doc2dial_2432"}
{"topic_shift": true, "utterance": "What do I have to do to pay a final suspension online?", "session_id": "doc2dial_2432"}
{"topic_shift": false, "utterance": "you must provide your name or DMV ID number Customer ID number for your New York State driver's license, learner's permit, or non-driver photo identification card, see the sample driver's license for your date of birth and sex", "session_id": "doc2dial_2432"}
{"topic_shift": true, "utterance": "What is the main topic of this information?", "session_id": "doc2dial_2432"}
{"topic_shift": false, "utterance": "Tickets", "session_id": "doc2dial_2432"}
{"topic_shift": false, "utterance": "How do i find the pre-licensing course?", "session_id": "doc2dial_1885"}
{"topic_shift": true, "utterance": "This is a course from the DMV,", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "How can i find providers in my area?", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "Look online or in the telephone directory.", "session_id": "doc2dial_1885"}
{"topic_shift": true, "utterance": "Tell me how many hours of supervised driving i need before taking the road test?", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "have a minimum of 50 hours of supervised practice driving with   [41] at least 15 hours at night after sunset   [42] at least 10 hours in moderate to heavy traffic", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "this doer not apply to me.", "session_id": "doc2dial_1885"}
{"topic_shift": true, "utterance": "Is a Pre-Licensing Course Certificate needed to switch my license?", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "No you do not need that.", "session_id": "doc2dial_1885"}
{"topic_shift": true, "utterance": "What are the requirements if i have a Class DJ permit?", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "You need to have a minimum of 50 hours of supervised practice driving that includes at least 15 hours of driving after sunset before you take a road test", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "Should i practice stop lines and crosswalks for my driving test?", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "Yes you should practice this.", "session_id": "doc2dial_1885"}
{"topic_shift": false, "utterance": "Hello I need information about How to get my own driving record", "session_id": "doc2dial_2354"}
{"topic_shift": true, "utterance": "Do you want to know what is a standard driving record?", "session_id": "doc2dial_2354"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2354"}
{"topic_shift": true, "utterance": "Do you want to know what is a lifetime driving record?", "session_id": "doc2dial_2354"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2354"}
{"topic_shift": false, "utterance": "See an explanation of the \"lifetime\" driving records issued by the New York DMV, and a Summary Description of the lifetime driving record PDF DS-242.3, which also shows a sample record.", "session_id": "doc2dial_2354"}
{"topic_shift": true, "utterance": "What is a business driving record (CDL) (summary)?", "session_id": "doc2dial_2354"}
{"topic_shift": false, "utterance": "See an explanation of CDL management record summaries. You can request them online or have your employer request them through the LENS Leave Event Notification Service.", "session_id": "doc2dial_2354"}
{"topic_shift": true, "utterance": "What is a standard driving record?", "session_id": "doc2dial_2354"}
{"topic_shift": false, "utterance": "See an explanation of the 'Standard' driving record summaries issued by the New York DMV, and a PDF Driving Record Summary Description DS-242.1, which also shows a sample summary.", "session_id": "doc2dial_2354"}
{"topic_shift": false, "utterance": "And if I request the summary in an office or in the mail, is there a difference?", "session_id": "doc2dial_2354"}
{"topic_shift": false, "utterance": "There is no difference between an abstract that you request online, in an office, or by mail. They are certified DMV records. All include a certification statement and the signature of the Commissioner of Motor Vehicles, as well as the same safety watermark.", "session_id": "doc2dial_2354"}
{"topic_shift": false, "utterance": "Regarding the Retirement Benefits Planner, what is the reason for? If my income has been reduced?", "session_id": "doc2dial_734"}
{"topic_shift": true, "utterance": "your income has gone down due to any of the following situations , and the change makes a difference in the income level we consider?", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "You married , divorced , or became widowed?", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "You or your spouse stopped working or reduced your work hours ?", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_734"}
{"topic_shift": true, "utterance": "you ll pay monthly premiums plus an additional amount , which is based on what you report to the IRS . Because individual plan premiums vary", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "Because individual plan premiums vary , the law specifies that the amount is determined using a base premium", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "how the monthly adjustment amount related to income works.", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "Part B helps pay for your doctors services and outpatient care .  It also covers other medical services , such as physical and occupational therapy , and some home health care .", "session_id": "doc2dial_734"}
{"topic_shift": true, "utterance": "If i disagree with the decision we made about your income - related monthly adjustment amounts?", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "you have the right to appeal . The fastest and easiest way to file an appeal of your decision is online . You can file online and provide documents electronically to support your appeal", "session_id": "doc2dial_734"}
{"topic_shift": false, "utterance": "I am looking for support from a military sexual trauma.", "session_id": "doc2dial_873"}
{"topic_shift": true, "utterance": "I can help you with that.", "session_id": "doc2dial_873"}
{"topic_shift": false, "utterance": "Have you called the Safe Helpline?", "session_id": "doc2dial_873"}
{"topic_shift": false, "utterance": "I have not.", "session_id": "doc2dial_873"}
{"topic_shift": true, "utterance": "Am I able to call if I have some hearing issues?", "session_id": "doc2dial_873"}
{"topic_shift": false, "utterance": "Yes. You should dial 1-800-799-4889.", "session_id": "doc2dial_873"}
{"topic_shift": true, "utterance": "Am I able to get help through the VA Mental Health services?", "session_id": "doc2dial_873"}
{"topic_shift": false, "utterance": "Yes. They are also able to help and support you.", "session_id": "doc2dial_873"}
{"topic_shift": true, "utterance": "Since I am not able to work at this time, am I eligible for financial help?", "session_id": "doc2dial_873"}
{"topic_shift": false, "utterance": "Yes. You can apply for disability compensation.", "session_id": "doc2dial_873"}
{"topic_shift": true, "utterance": "How do I sign up for counseling?", "session_id": "doc2dial_873"}
{"topic_shift": false, "utterance": "We have over 300 centers. Let's find one close to where you live.", "session_id": "doc2dial_873"}
{"topic_shift": false, "utterance": "Hi. I'm looking for assistance related on housing.", "session_id": "doc2dial_867"}
{"topic_shift": true, "utterance": "You can find out if you can apply to the disability housing grants for veterans or service members.", "session_id": "doc2dial_867"}
{"topic_shift": true, "utterance": "Along with others VA benefits and services.", "session_id": "doc2dial_867"}
{"topic_shift": false, "utterance": "Which other things can I receive?", "session_id": "doc2dial_867"}
{"topic_shift": true, "utterance": "What can I do to apply?", "session_id": "doc2dial_867"}
{"topic_shift": false, "utterance": "You need to send your certificate of eligibility to apply for your VA home loan certificate of eligibility.", "session_id": "doc2dial_867"}
{"topic_shift": false, "utterance": "Alright, thanks. But which will be the next step?", "session_id": "doc2dial_867"}
{"topic_shift": false, "utterance": "The next thing to do will depend on your loan type.", "session_id": "doc2dial_867"}
{"topic_shift": true, "utterance": "Alright, I'll have to check that. But I have a question related to get more information.", "session_id": "doc2dial_867"}
{"topic_shift": false, "utterance": "You can get even more information calling to the national call center for homeless veterans 24/7 at 877-424-3838.", "session_id": "doc2dial_867"}
{"topic_shift": true, "utterance": "What happens if they send me any warning about home loan?", "session_id": "doc2dial_867"}
{"topic_shift": false, "utterance": "In that case, we can help you to get home loan refinancing offers.", "session_id": "doc2dial_867"}
{"topic_shift": true, "utterance": "You'll help me in case I won't be able to be anymore at my house?", "session_id": "doc2dial_867"}
{"topic_shift": false, "utterance": "In that case, we can help you to connect with resources in your community as homeless shelters or faith based organizations.", "session_id": "doc2dial_867"}
{"topic_shift": false, "utterance": "Yeah, hi, i'm looking for some info on self- certification.", "session_id": "doc2dial_1926"}
{"topic_shift": true, "utterance": "Are you going to self-certify?", "session_id": "doc2dial_1926"}
{"topic_shift": false, "utterance": "Yes, i want to do that.", "session_id": "doc2dial_1926"}
{"topic_shift": false, "utterance": "That's ok. You'll be complying with the new federal regulations that require from all commercial drivers to certify to DMV the type of drive they are performing.", "session_id": "doc2dial_1926"}
{"topic_shift": true, "utterance": "Ok, thanks. In that regard, my CDL was recently downgraded because that lack of certification in my medical situation, can i have it back as it was before?", "session_id": "doc2dial_1926"}
{"topic_shift": false, "utterance": "Yes, you can. You'll need to visit a local DMV office in order to upgrade back.", "session_id": "doc2dial_1926"}
{"topic_shift": true, "utterance": "Got it. Um, i was told i need to be signed up into DMV's page to check my certification status, is that correct?", "session_id": "doc2dial_1926"}
{"topic_shift": false, "utterance": "Well, it certainly will make your process more easy for you. Being signed up, you'll just need to go to License Status section, so you can determine how is it going with youe self-certification driving type, medical certification status and medical certification expiration date.", "session_id": "doc2dial_1926"}
{"topic_shift": true, "utterance": "Ah, certainly sounds great. I'll sign up later. Other thing, i'm not so good with dates, is any way you can remind me when some of my documents is about to expire?", "session_id": "doc2dial_1926"}
{"topic_shift": false, "utterance": "No problem. DMV take care about that, sending you reminders about your CDL and medical certifications status and related information, including expiration dates.", "session_id": "doc2dial_1926"}
{"topic_shift": false, "utterance": "Great. what i need to do or where to go for sign up for those reminders, please?", "session_id": "doc2dial_1926"}
{"topic_shift": false, "utterance": "You just need to make use of the Get mail and/or text reminders option in your DMV profile.", "session_id": "doc2dial_1926"}
{"topic_shift": false, "utterance": "Hi, do I need information regarding retirement benefits?", "session_id": "doc2dial_697"}
{"topic_shift": true, "utterance": "There is a maximum Social Security retirement.", "session_id": "doc2dial_697"}
{"topic_shift": false, "utterance": "Can you tell me what is the maximum benefit?", "session_id": "doc2dial_697"}
{"topic_shift": true, "utterance": "I wonder if you can add more credits?", "session_id": "doc2dial_697"}
{"topic_shift": false, "utterance": "Sure, we also can't pay any retirement benefits until you have 40 credits.", "session_id": "doc2dial_697"}
{"topic_shift": true, "utterance": "Will benefits be reduced if you start receiving benefits before you reach full retirement age?", "session_id": "doc2dial_697"}
{"topic_shift": false, "utterance": "Of course, it is also important to know that the benefits are perceived from the age of 62.", "session_id": "doc2dial_697"}
{"topic_shift": true, "utterance": "What if he reaches that age and continues working?", "session_id": "doc2dial_697"}
{"topic_shift": false, "utterance": "Each additional year you work adds another year of earnings to your Social Security record.", "session_id": "doc2dial_697"}
{"topic_shift": false, "utterance": "Perfect, what else can you tell me?", "session_id": "doc2dial_697"}
{"topic_shift": false, "utterance": "You can further increase your benefits at any time.", "session_id": "doc2dial_697"}
{"topic_shift": false, "utterance": "Hello I need information about How to request professional photos and plates", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.", "session_id": "doc2dial_2591"}
{"topic_shift": true, "utterance": "How can I request by phone?", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "You can order by phone, however it is faster and easier to do online. Call the Custom License Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.", "session_id": "doc2dial_2591"}
{"topic_shift": true, "utterance": "I have two weeks and I still do not receive my registration documents?", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "In that case contact the Personalized Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "In how many days more or less must the order be processed?", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "In approximately 10 days or less after your order is processed, you will receive new documents showing your current license plate number and your new license plate combination.", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "and in how long will the plates arrive?", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "You must wait at least six weeks for custom plates to arrive.", "session_id": "doc2dial_2591"}
{"topic_shift": true, "utterance": "and can I make the order at a DMV office?", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "Yes, but you can save yourself a trip. It is faster and easier to do it online.", "session_id": "doc2dial_2591"}
{"topic_shift": true, "utterance": "and can i order by mail?", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "of course you can order professional photographs or plates by mail", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2591"}
{"topic_shift": false, "utterance": "I have questions about self-certification", "session_id": "doc2dial_3857"}
{"topic_shift": true, "utterance": "Are you asking on behalf of yourself?", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "Yes i need help understanding self-certification", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "To be in compliance with federal regulations, all commercial drivers are required to certify to the DMV the type of driving they perform or expect to perform. If you self-certify to a non-excepted driving type NA or NI are also requited to submit a copy of their USDOT Medical Examiners Certificate.", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "Does this make my driving legal?", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "Yes this will satisfy the new federal regulations", "session_id": "doc2dial_3857"}
{"topic_shift": true, "utterance": "What happens if my Medical Examiners Certificate expires before i replace it with a new one?", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "To avoid your status and license from being downgraded it is important to keep your information up to date and not allow it to expire.", "session_id": "doc2dial_3857"}
{"topic_shift": true, "utterance": "What are the requirements for working for a private company that provides bus service to a local school system?", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "It is acceptable to choose El", "session_id": "doc2dial_3857"}
{"topic_shift": true, "utterance": "How can i be sure that the DMV has received the necessary paperwork from me to drive types NI and NA?", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "If the DMV has received the required paperwork your medical certification status will be \"certified\". Otherwise your status will be considered \"not certified\"", "session_id": "doc2dial_3857"}
{"topic_shift": true, "utterance": "Can i keep my CDL but with restrictions on it?", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "Yes you are eligible for Excepted Intrastate Operation (EA). Make sure that your CDL has the restrictions: K CDL Intrastate Only and A3 Med Cert Exempt", "session_id": "doc2dial_3857"}
{"topic_shift": false, "utterance": "Hey, i'm a service member and i would like to know if its possible to get some benefits from VA?", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "Are you serving on active duty in the U.S uniformed services?", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "Yeah, that's correct.", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "Then congrats. You may be eligible to receive VA benefits both during service as well after your separation or retirement.", "session_id": "doc2dial_1098"}
{"topic_shift": true, "utterance": "That's a very good news. Tell me, do you have any phone resources?", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "Sure. You can make use of our many toll free numbers, such as VA benefits hotline, the eBenefits technical support or the MyVA311. All those lines are set to help you with your needs and doubts.", "session_id": "doc2dial_1098"}
{"topic_shift": true, "utterance": "Well, at least i have a wide choice. Look, if i go for retirement, i would like to use that time to study, Do i have to apply in certain time frame?", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "That's correct. TO apply for Chapter 36, Educational and career counseling, you'll need to apply between 6 months before and 1 year after separation. As you are a active-duty service member, it easily applies to you.", "session_id": "doc2dial_1098"}
{"topic_shift": true, "utterance": "Talking about being active-duty. Do you have any insurance-related options?", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "Of course. We have some life insurance options that you can explore for you and your family. You can even manage those online.", "session_id": "doc2dial_1098"}
{"topic_shift": true, "utterance": "That's wonderful. Because i'm still on service, could you tell what kind of benefits can i get, please?", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "Well, not only while you're in active duty but after you retire as well. For example, you can access the GI Bill and other education benefits to help you pay school or training.", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "Ok, that's good. And those benefits can be transferred to my spouse?", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "Well, you should be able to do that, but you'll have to find that out.", "session_id": "doc2dial_1098"}
{"topic_shift": false, "utterance": "How to receive reminders by email?", "session_id": "doc2dial_2585"}
{"topic_shift": true, "utterance": "you want to receive emails or text messages", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "You can sign up to get email and/or text reminders before your driver license ,email and/or text reminders before your driver license , non  driver ID card , registration or vehicle inspection expires .", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "Is your documentation about to expire when you register?", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "How can I subscribe?", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "DMV will also enroll you after you complete an online registration renewal transaction as part of a new initiative to save taxpayers more than $ 500,000 per yea", "session_id": "doc2dial_2585"}
{"topic_shift": true, "utterance": "How can I unsubscribe?", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "select the ' unsubscribe ' on the Subscription Page [ 8 ] and enter your ID number and date of birth on the unsubscribe page", "session_id": "doc2dial_2585"}
{"topic_shift": true, "utterance": "How do I know if I can get reminders?", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "you must be the primary registrant first name listed on a registration , if the vehicle is registered to more than one person", "session_id": "doc2dial_2585"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "More Info", "session_id": "doc2dial_2585"}
{"topic_shift": true, "utterance": "Commercial driver license CDL and commercial learner permit CLP holders can also sign up to get email and/or text reminders regarding the status of their medical certifications  and medical variances", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "medical variances", "session_id": "doc2dial_2585"}
{"topic_shift": false, "utterance": "I'm enquiring about out of state insurance docs", "session_id": "doc2dial_3843"}
{"topic_shift": true, "utterance": "We will never accept out - of - state vehicle insurance coverage of any type", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "Is your vehicle registered in New York?", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "it must have New York State auto liability insurance coverage.Your motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles , motorcycles are registered for one year rather than two", "session_id": "doc2dial_3843"}
{"topic_shift": true, "utterance": "Do I need insurance to register my vehicle?", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "Yes the DMV requires auto liability insurance to register a vehicle in New York", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "How long do I have to register?", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "You must register your vehicle at the DMV within 180 days of the effective date on your insurance ID card", "session_id": "doc2dial_3843"}
{"topic_shift": true, "utterance": "Where can I find more information?", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "The New York State Department of Financial Services website has more information about liability insurance and insurance companies licensed in New York : http://www.dfs.ny.gov", "session_id": "doc2dial_3843"}
{"topic_shift": true, "utterance": "What kind of proof of insurance do I need?", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "Your insurance company will issue proof of insurance in two ways: It will give you two original NY State Insurance ID Cards or provide you with access to your digital electronic NY State Insurance ID Card", "session_id": "doc2dial_3843"}
{"topic_shift": false, "utterance": "Hey, I need some assistance with managing my retirement benefits.", "session_id": "doc2dial_683"}
{"topic_shift": false, "utterance": "Of course. Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.", "session_id": "doc2dial_683"}
{"topic_shift": true, "utterance": "I've recently gotten a suspicious call from someone claiming to be from social security. What should I do in such a case?", "session_id": "doc2dial_683"}
{"topic_shift": false, "utterance": "You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.", "session_id": "doc2dial_683"}
{"topic_shift": true, "utterance": "Got it. What can I do to stay up to date?", "session_id": "doc2dial_683"}
{"topic_shift": false, "utterance": "With SSA.gov, there are a few ways to stay in the know on the latest Social Security information.", "session_id": "doc2dial_683"}
{"topic_shift": true, "utterance": "I'll check out your website, thank you. What can I do to keep my information secure?", "session_id": "doc2dial_683"}
{"topic_shift": false, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "session_id": "doc2dial_683"}
{"topic_shift": true, "utterance": "What am I entitled to then?", "session_id": "doc2dial_683"}
{"topic_shift": false, "utterance": "Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.", "session_id": "doc2dial_683"}
{"topic_shift": true, "utterance": "Alright. Should I inform you if something changes?", "session_id": "doc2dial_683"}
{"topic_shift": false, "utterance": "Did such a change happen in your life?", "session_id": "doc2dial_683"}
{"topic_shift": false, "utterance": "No, everything is as it was.", "session_id": "doc2dial_683"}
{"topic_shift": false, "utterance": "Good morning. I heard about some driver points the other day, do you have any info about it?", "session_id": "doc2dial_1932"}
{"topic_shift": false, "utterance": "Good morning. You are talking about the Driver Violation Point System. It's a system that allows the NYS DMV to identify high risk drivers and take pertinent actions against them. Works on an assigned points basis for certain traffic violations.", "session_id": "doc2dial_1932"}
{"topic_shift": false, "utterance": "Do you know how many points do you have in your license?", "session_id": "doc2dial_1932"}
{"topic_shift": false, "utterance": "No, i don't know.", "session_id": "doc2dial_1932"}
{"topic_shift": true, "utterance": "How i don't get points, by the way?", "session_id": "doc2dial_1932"}
{"topic_shift": false, "utterance": "Well, you won't get any points in case of any of the following: any bicycle violation, any pedestrian violation or any parking violation.", "session_id": "doc2dial_1932"}
{"topic_shift": true, "utterance": "Ok, got it. Uh, and what happens if i'm out of NYS?", "session_id": "doc2dial_1932"}
{"topic_shift": false, "utterance": "If the violation occurs outside NYS, your driving record won't be affected by the violation, because it's outside NYS jurisdiction. Only exception is, if the violation happens to be in Ontario or Quebec.", "session_id": "doc2dial_1932"}
{"topic_shift": true, "utterance": "Ok, thanks. May i know how my points are summed up, please?", "session_id": "doc2dial_1932"}
{"topic_shift": false, "utterance": "Well, in first place, you must have a conviction by traffic violation. After that, points are added to your driving license. Second, the number of points to be added are based on your violation's date, not conviction's. And lastly,If the violation occurred within the last eighteen months, you'll certainly have those points added to your license.", "session_id": "doc2dial_1932"}
{"topic_shift": false, "utterance": "Agent Orange exposure from C-123 aircraft", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "If you flew on or worked with C-123 aircraft in Vietnam or other locations", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "yes i worked with C-123 aircraft in Vietnam", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "you may have had contact with Agent Orange . The U.S. military used this herbicide to clear trees and plants during the Vietnam War .", "session_id": "doc2dial_1701"}
{"topic_shift": true, "utterance": "What if I need help filing my claim?", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "please, Download our C-123 Aircraft Agent Orange Exposure claims fact sheet PDF", "session_id": "doc2dial_1701"}
{"topic_shift": true, "utterance": "how are the requirements for Reservists", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "You were assigned to flight , ground , or medical crew duties at one of the below locations", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "Yes too", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "Good", "session_id": "doc2dial_1701"}
{"topic_shift": false, "utterance": "Hey, I was wondering how to get temporary relief. Can you walk me through the process and answer some questions, please?", "session_id": "doc2dial_3116"}
{"topic_shift": false, "utterance": "Of course. Sometimes, you just need to suspend your student loan payments for a short period.", "session_id": "doc2dial_3116"}
{"topic_shift": false, "utterance": "Are you in a short-term financial bind?", "session_id": "doc2dial_3116"}
{"topic_shift": false, "utterance": "No, I just wanted to learn about the process, should I ever get into this situation.", "session_id": "doc2dial_3116"}
{"topic_shift": true, "utterance": "Can I be eligible for loan forgiveness if I already paid back a large amount of the loan?", "session_id": "doc2dial_3116"}
{"topic_shift": false, "utterance": "Yes, you can qualify for loan forgiveness on your remaining balance if your loan is not paid in full after 20 or 25 years.", "session_id": "doc2dial_3116"}
{"topic_shift": true, "utterance": "What if I'm eligible for a deferment or forbearance?", "session_id": "doc2dial_3116"}
{"topic_shift": false, "utterance": "In that case you can temporarily suspend your payments.", "session_id": "doc2dial_3116"}
{"topic_shift": true, "utterance": "How can you provide relief to student loan borrowers during the COVID-19 national emergency?", "session_id": "doc2dial_3116"}
{"topic_shift": false, "utterance": "To achieve this, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020 , through Sept. 30, 2020, but you can still make payments if you choose.", "session_id": "doc2dial_3116"}
{"topic_shift": true, "utterance": "That's good to know. What if I have a loan balance of $ 30,000 and an interest rate of 6 % and you are in forbearance for a year right after you enter repayment ?", "session_id": "doc2dial_3116"}
{"topic_shift": false, "utterance": "In that case $ 1,800 in interest will accrue on your loans.", "session_id": "doc2dial_3116"}
{"topic_shift": false, "utterance": "what can you tell me about Social Security Credits", "session_id": "doc2dial_668"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits.   You earn Social Security credits when you work and pay Social Security taxes", "session_id": "doc2dial_668"}
{"topic_shift": true, "utterance": "If i are statutorily blind?", "session_id": "doc2dial_668"}
{"topic_shift": false, "utterance": "you must only meet the duration of work test", "session_id": "doc2dial_668"}
{"topic_shift": true, "utterance": "If i are already receiving retirement or disability benefits at the time of my death", "session_id": "doc2dial_668"}
{"topic_shift": false, "utterance": "we will pay your survivors based on that entitlement . We will not have to determine your credits again", "session_id": "doc2dial_668"}
{"topic_shift": true, "utterance": "How Credits Are Earned?", "session_id": "doc2dial_668"}
{"topic_shift": false, "utterance": "when you work and pay Social Security taxes", "session_id": "doc2dial_668"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_668"}
{"topic_shift": true, "utterance": "Do I need 40 credits to qualify for retirement?", "session_id": "doc2dial_668"}
{"topic_shift": false, "utterance": "yes, you need 40 credits to qualify for retirement", "session_id": "doc2dial_668"}
{"topic_shift": false, "utterance": "I want to renew my CDL, I need some info about it, please.", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "Attentive to this: Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "Do you have a passport to travel?", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "Yes, I got it.", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "Ok. Please, we recommend you upgrade to an Enhanced or REAL ID when you renew. Get more information about Enhanced, REAL ID and Standard documents.", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "What if I don't have time to get a Real ID?", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "Please, get you Real ID today or as soon as possible.", "session_id": "doc2dial_2208"}
{"topic_shift": true, "utterance": "What do I need to renew my CDL?", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "You must meet the requirements to renew any type of driver's license, in addition to other requirements.", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "I have a revocation. Is this a problem?", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "Yes, because we will reject your application.", "session_id": "doc2dial_2208"}
{"topic_shift": true, "utterance": "What if I have an endorsement of H or X?", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "In that case, you must pass the hazardous materials knowledge test at a DMV office within 2 years of your renewal and pay an additional $5 fee for the test. If you are a resident from Bronx , Kings Brooklyn , New York Manhattan , Queens , Richmond Staten Island ; Dutchess , Nassau , Orange , Putnam , Rockland , Suffolk or Westchester, you must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect.", "session_id": "doc2dial_2208"}
{"topic_shift": true, "utterance": "Where should I renew?", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "You can renew a commercial driver license (CDL) or commercial license permit (CLP)  at a DMV office. You must complete a guide to make sure you have the proofs of identification you need before coming.", "session_id": "doc2dial_2208"}
{"topic_shift": false, "utterance": "How are you doing? I have some questions about what to do after a board decision I have a problem with.", "session_id": "doc2dial_3670"}
{"topic_shift": true, "utterance": "Of course. Do you disagree with the board decision and have new and relevant evidence that supports your case?", "session_id": "doc2dial_3670"}
{"topic_shift": false, "utterance": "No, while I do disagree I lack the evidence that you need.", "session_id": "doc2dial_3670"}
{"topic_shift": true, "utterance": "Because of that I want to request another review from a higher level. Is that possible?", "session_id": "doc2dial_3670"}
{"topic_shift": false, "utterance": "Yes, you can request a Higher-Level Review of an initial claim or Supplemental Claim decision. This option isn't available after a Higher-Level Review or Board decision though.", "session_id": "doc2dial_3670"}
{"topic_shift": true, "utterance": "Alright. So what is the time limit on requesting a review?", "session_id": "doc2dial_3670"}
{"topic_shift": false, "utterance": "You have 1 year from the date on your decision to request a decision review.", "session_id": "doc2dial_3670"}
{"topic_shift": true, "utterance": "Ok, got that. And what if VA schedules an exam for me?", "session_id": "doc2dial_3670"}
{"topic_shift": false, "utterance": "In that case be sure not to miss them. They are important.", "session_id": "doc2dial_3670"}
{"topic_shift": true, "utterance": "I wasn't planning to. Tell me, if a senior reviewer gives it a second glance, what exactly will happen?", "session_id": "doc2dial_3670"}
{"topic_shift": false, "utterance": "A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.", "session_id": "doc2dial_3670"}
{"topic_shift": true, "utterance": "That's exactly the information I wanted, thank you. What if I have any other questions?", "session_id": "doc2dial_3670"}
{"topic_shift": false, "utterance": "If you visit our FAQ, you can get answers to frequently asked questions about decision reviews.", "session_id": "doc2dial_3670"}
{"topic_shift": false, "utterance": "I want to know about VA education benefits", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "VA education benefits help Veterans , service members , and their qualified family members with needs like paying college tuition , finding the right school or training program , and getting career counseling . You can find out how to apply for and manage the education and training benefits you've earned .", "session_id": "doc2dial_1067"}
{"topic_shift": true, "utterance": "Would you like to know some of the things you can do on the site?", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "yes, I'm looking for anything that can help", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "Okay, you can get GI Bill and other education benefits, manage your Veterans education benefits, and look at more information and resources.", "session_id": "doc2dial_1067"}
{"topic_shift": true, "utterance": "can you tell me about other resources on education benefits?", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "We have the GI Bill Comparison Tool. You can learn about VA education benefits programs and compare GI Bill benefits by school .", "session_id": "doc2dial_1067"}
{"topic_shift": true, "utterance": "ok, do you have more about other services like transitioning?", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "We have VA transition assistance. You can learn about VA benefits available to you and your family as you transition out of active - duty , National Guard , or Reserve service .", "session_id": "doc2dial_1067"}
{"topic_shift": true, "utterance": "and you can help me with applying for benefits?", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "Yes, Learn how to apply for and manage the education and training benefits you have earned .", "session_id": "doc2dial_1067"}
{"topic_shift": true, "utterance": "can you help with restoring GI Bill benefits?", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "Yes we can help restore your GI Bill benefits. If your school closed or your program ended because of a change in VA regulations or a new law , you can apply to have your GI Bill benefits restored .", "session_id": "doc2dial_1067"}
{"topic_shift": true, "utterance": "will you help me with how to use my GI BIll to pay for school?", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "Yes, find out how the GI Bill works and explore your options to pay for school or training .", "session_id": "doc2dial_1067"}
{"topic_shift": false, "utterance": "afsdsaf", "session_id": "doc2dial_1073"}
{"topic_shift": true, "utterance": "Yes, sure. No problem. You need to apply for vocational rehabilitation and employment benefits.", "session_id": "doc2dial_1073"}
{"topic_shift": true, "utterance": "And how do I apply for this benefits?", "session_id": "doc2dial_1073"}
{"topic_shift": false, "utterance": "To apply to this you need to be about to leave active service soon if you have been discharged within the past year or if you are dependent of a veteran.", "session_id": "doc2dial_1073"}
{"topic_shift": true, "utterance": "I see, that's very interesting. The only way  to apply to this is by the web?", "session_id": "doc2dial_1073"}
{"topic_shift": false, "utterance": "No, not really. You can also use the mail  for your application. You need an educational/vocational counseling application VA form 28-8832, which you have to download.", "session_id": "doc2dial_1073"}
{"topic_shift": false, "utterance": "Would you you like to apply for this program?", "session_id": "doc2dial_1073"}
{"topic_shift": false, "utterance": "Yes, I'm very interested in the subject, but I still have some questions for you.", "session_id": "doc2dial_1073"}
{"topic_shift": true, "utterance": "OK, What happens when you apply for this program?", "session_id": "doc2dial_1073"}
{"topic_shift": false, "utterance": "If you are eligible for this, we'll invite you to a orientation session at your nearest VA regional benefit office, so you can get more information.", "session_id": "doc2dial_1073"}
{"topic_shift": true, "utterance": "Ah, that's very nice. And what other information do I need to apply correctly?", "session_id": "doc2dial_1073"}
{"topic_shift": false, "utterance": "For additional information is much better if you watch the next video:", "session_id": "doc2dial_1073"}
{"topic_shift": false, "utterance": "What information do you have about the Affordable Care Act and how it affects VA health care coverage?", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "The Affordable Care Act or ACA was created to expand access to coverage, control health care costs, and improve health care quality and care.", "session_id": "doc2dial_3664"}
{"topic_shift": true, "utterance": "Will my VA health coverage meet the minimum coverage for ACA requirement?", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "Yes, you VA health coverage meets the minimum coverage requirement.", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "What happens if I do have the minimum coverage?", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "You won't have to pay the fee on your taxes if enrolled in VA health care.", "session_id": "doc2dial_3664"}
{"topic_shift": true, "utterance": "Do I still have to pay the penalty if I didn't have health insurance?", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "starting in 2019 or any year after you do not have to pay a penalty if you have no health insurance.", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "Do you have health insurance for 2019?", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "No, I do not have health insurance for 2019.", "session_id": "doc2dial_3664"}
{"topic_shift": true, "utterance": "What programs to I need to be in to qualify for ACA minimum?", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "You would have to been enrolled in one or more of the programs such as VA health care.", "session_id": "doc2dial_3664"}
{"topic_shift": false, "utterance": "I am looking to apply for a TEACH Grant Agreement To Serve (ATS) through the FSA. How do I go about this?", "session_id": "doc2dial_3102"}
{"topic_shift": true, "utterance": "Have you completed the TEACH Grant ATS form?", "session_id": "doc2dial_3102"}
{"topic_shift": false, "utterance": "Yes, I have completed that form", "session_id": "doc2dial_3102"}
{"topic_shift": false, "utterance": "Firstly, you will need to log in under your own credentials", "session_id": "doc2dial_3102"}
{"topic_shift": true, "utterance": "What exactly is a TEACH Grant that is available through the FSA?", "session_id": "doc2dial_3102"}
{"topic_shift": false, "utterance": "This type of grant is for students who are completing coursework in preparation for a career in teaching. The candidates need to agree to work in an elementary school, secondary school or educational service agency that serves students from a low-income family for at least four years", "session_id": "doc2dial_3102"}
{"topic_shift": true, "utterance": "What type of student completes the TEACH Grant Agreement To Serve (ATS)?", "session_id": "doc2dial_3102"}
{"topic_shift": false, "utterance": "Students that complete this form are those who are in receipt of a TEACH Grant and who have also completed TEACH Initial and Subsequent Counseling for the same Award Year", "session_id": "doc2dial_3102"}
{"topic_shift": true, "utterance": "What do I need to apply for a TEACH Grant Agreement To Serve (ATS)?", "session_id": "doc2dial_3102"}
{"topic_shift": false, "utterance": "Firstly, you will your verified FSA ID", "session_id": "doc2dial_3102"}
{"topic_shift": true, "utterance": "What is the first step in completing the TEACH Grant Initial and Subsequent Counseling form?", "session_id": "doc2dial_3102"}
{"topic_shift": false, "utterance": "Firstly, you need to log in to the website with your won personal log in credentials", "session_id": "doc2dial_3102"}
{"topic_shift": false, "utterance": "Hello. I hope you're doing well. I need some information about the educational aid program for veterans.", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Of course. You may be able to continue your education by using part of your military pay to help cover the cost of school.", "session_id": "doc2dial_1715"}
{"topic_shift": true, "utterance": "How can I find out if I qualify for this program?", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "In order to qualify for the VEAP benefits, you need to meet all requirements.", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "What are those requirements?", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Have you entered service for the first time between January 1, 1977, and June 30, 1985?", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Have you opened and put money into your VEAP account before April 1, 1987?", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Yes. Way before that.", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Have you put  in $25 - $2,700 on your own?", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Yes, around $1,500 if I remember correctly.", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Have you finished your first period of service and you didn't receive a dishonorable discharge?", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Yes, to all of that.", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "In that case you can get these benefits.", "session_id": "doc2dial_1715"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about disability benefits for a child under 18", "session_id": "doc2dial_654"}
{"topic_shift": true, "utterance": "do you want to apply for a child?", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_654"}
{"topic_shift": true, "utterance": "Do you want to know how to request the benefit?", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "Have you checked the starter kit for children?", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "How do I find out if the income and resources of the parents and the child are within the allowed limits?", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "How can I know if the income and resources of the parents and the child are within the allowed limits?", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "PLEASE CONTACT Social Security right away to find out if the parent's and child's income and resources are within the allowed limits, and to start the SSI application process.", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "Where can I get more information if I am deaf?", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "Call our toll-free TTY number, 1 - 800 - 325 - 0778.", "session_id": "doc2dial_654"}
{"topic_shift": true, "utterance": "and where can I fill out the application?", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_654"}
{"topic_shift": false, "utterance": "How can I change my out-of-state driver's license", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "You must exchange your - out - state driver license from another U.S. state or territory , federal district or Canadian province within 30 days of becoming a resident of New York", "session_id": "doc2dial_2234"}
{"topic_shift": true, "utterance": "can you give me details of DMV", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "his transaction can only be processed in person , at a DMV office, see our office locations and hours", "session_id": "doc2dial_2234"}
{"topic_shift": true, "utterance": "How do I do if my children attend school in another state?", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "a judge considers these facts to decide if your intent is to make NYS a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NYS .", "session_id": "doc2dial_2234"}
{"topic_shift": true, "utterance": "I am studying in New York State. Do I need a New York State driver license?", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "Students from other states , countries or nations who attend school in New York State are normally not considered residents of New York State , so they don t need to exchange their current driver license .", "session_id": "doc2dial_2234"}
{"topic_shift": true, "utterance": "there are more details of DMV", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "This transaction can only be processed in person , at a DMV office", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "Do you want a faster service?", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "want information for all other counties", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2234"}
{"topic_shift": false, "utterance": "Hi, I'd like to know if I can get a temporary HazMat endorsement before the background checks are completed?", "session_id": "doc2dial_2552"}
{"topic_shift": true, "utterance": "No. We cannot issue the HazMat endorsement until the background checks are completed and approved.", "session_id": "doc2dial_2552"}
{"topic_shift": true, "utterance": "How will I know if my application has been approved or not?", "session_id": "doc2dial_2552"}
{"topic_shift": false, "utterance": "We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years.", "session_id": "doc2dial_2552"}
{"topic_shift": true, "utterance": "What happens if I fail the written exam or background checks?", "session_id": "doc2dial_2552"}
{"topic_shift": false, "utterance": "want to know what happens if you fail the written test?", "session_id": "doc2dial_2552"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2552"}
{"topic_shift": true, "utterance": "under what circumstances is endorsement possible?", "session_id": "doc2dial_2552"}
{"topic_shift": false, "utterance": "We cannot issue the HazMat endorsement until the background checks are completed and approved. The DMV will provide a CDL with the HazMat endorsement that is valid for 90 days only if you applied to renew a current New York State CDL with a HazMat endorsement", "session_id": "doc2dial_2552"}
{"topic_shift": true, "utterance": "and what is required to initiate background checks?", "session_id": "doc2dial_2552"}
{"topic_shift": false, "utterance": "The rules require that the applicant be fingerprinted and that their U.S. citizenship or permanent legal presence in the United States be verified.You must answer 80% or more of the questions correctly to pass the exam. You can take the exam as many times as necessary until you pass the exam", "session_id": "doc2dial_2552"}
{"topic_shift": false, "utterance": "hello If my license is suspended for an insurance period, what can I do?", "session_id": "doc2dial_3894"}
{"topic_shift": true, "utterance": "Your registration has not expired?", "session_id": "doc2dial_3894"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3894"}
{"topic_shift": false, "utterance": "you must turn in your plates. A driver's license is suspended when the lapse is 91 days or more or if the lapse time period has not yet been determined.", "session_id": "doc2dial_3894"}
{"topic_shift": false, "utterance": "and should I deliver the plates?", "session_id": "doc2dial_3894"}
{"topic_shift": false, "utterance": "yes, you must turn in your plates.", "session_id": "doc2dial_3894"}
{"topic_shift": true, "utterance": "How do I avoid a lapse of insurance?", "session_id": "doc2dial_3894"}
{"topic_shift": false, "utterance": "Remember this simple rule: no insurance, no plates!    keep your vehicle's mailing address and valid driver's license with the DMV  they have liability coverage from a company licensed by the New York State Department of Financial Services and licensed by the New York State DMV. Out-of-state coverage is never acceptable on any vehicle registered in New York", "session_id": "doc2dial_3894"}
{"topic_shift": true, "utterance": "How much do I have to pay to reinstate my driver's license?", "session_id": "doc2dial_3894"}
{"topic_shift": false, "utterance": "must pay DMV a license suspension fee of $ 50", "session_id": "doc2dial_3894"}
{"topic_shift": true, "utterance": "and where can I find the application?", "session_id": "doc2dial_3894"}
{"topic_shift": false, "utterance": "Form FS-2 is only available at a local DMV office", "session_id": "doc2dial_3894"}
{"topic_shift": false, "utterance": "I want to get a new Social Security card and would like to know what I will have to bring with me to get one", "session_id": "doc2dial_132"}
{"topic_shift": true, "utterance": "We would need proof of citizenship if you are a U.S. citizen. We can accept only certain documents as proof of U.S. citizenship . These include a U.S. birth certificate or a U.S. passport .", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "Do you have a U.S. birth certificate?", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "Yes, I do", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "If one exists , you must submit it .", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "And do I need a picture ID to show who I am?", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "Yes, we need a U.S. driver's license, State issued ID card or a U.S. passport. If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days , we will ask to see other documents. Any documents submitted , must be current not expired and show your name , identifying information date of birth or age and preferably a recent photograph.  We accept such documents as Employee identification cards and some similar documents", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "Can I ask what would happen if I don't have a birth certificate?", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "If a birth certificate does not exist , we may be able to accept your : Religious record made before the age of 5 showing your date of birth ; U.S. hospital record of your birth ; or a U.S. passport .", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "Okay, and I don't really need a license or state ID card since I can bring in other documents right?", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "If you do not have one of those documents we will ask to see other documents. Any documents submitted must be current not expired and show your name , identifying information date of birth or age and preferably a recent photograph. You can provide an Employee identification card ; a School identification card ; a Health insurance card not a Medicare card ; or a U.S. military identification card .", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "So I need some sort of ID picture card for sure?", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "Yes, as proof of identity Social Security must see your : U.S. driver 's license ; State - issued non - driver identification card ; or a U.S. passport.", "session_id": "doc2dial_132"}
{"topic_shift": true, "utterance": "and I need all this even if I am a U.S. born adult?", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "Yes, and it is important that you must present original documents or copies certified by the agency that issued them .  We can not accept photocopies or notarized copies . All documents must be current not expired . We can not accept a receipt showing you applied for the document .", "session_id": "doc2dial_132"}
{"topic_shift": false, "utterance": "I cannot provide my parents info what can I do?", "session_id": "doc2dial_4123"}
{"topic_shift": true, "utterance": "Did you know you could submit your FAFSA form without your parents info?", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "Yes, I did know there are some situations that I could send without my parents info.", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "Are your parents incarcerated?", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "No, my parents are not incarcerated.", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "Did you leave because of an abusive relationship?", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "No, my parents were not abusive to me.", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "Are you not able to get in contact with your parents?", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "No, I know where they live and could get in contact.", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "Are you older than 21 but not yet 24 and are homeless?", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "Yes, I am homeless and not 24 yet.", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "Then you are able to send in the FAFSA form without filling in your parents info.", "session_id": "doc2dial_4123"}
{"topic_shift": true, "utterance": "What should I consider if not including my parents info?", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "Some state or school based aid programs look at the EFC  in order to determine your eligibility for their funds.  You could be giving up a chance at many resources of aid.", "session_id": "doc2dial_4123"}
{"topic_shift": false, "utterance": "I need information about background checks to obtain approval for a hazardous materials endorsement.", "session_id": "doc2dial_2546"}
{"topic_shift": true, "utterance": "Have you passed the background check?", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "As long as you pass the written test and background check, you can get a CDL with a HazMat endorsement.", "session_id": "doc2dial_2546"}
{"topic_shift": true, "utterance": "How do I know if my application was approved or not?", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "You will receive a notification of approval in the mail along with instructions to obtain your CDL with the HazMat endorsement at your local DMV office.", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "Why is the background check necessary?", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "To get the HazMat endorsement, federal laws require background checks that involve fingerprinting and US citizenship identification.", "session_id": "doc2dial_2546"}
{"topic_shift": true, "utterance": "What would cause me to be disqualified for the HazMat endorsement?", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "There are many things TSA may disqualify you for under federal laws.", "session_id": "doc2dial_2546"}
{"topic_shift": true, "utterance": "What are the requirements for getting the HazMat endorsement?", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "To qualify, you will need to be a U.S. citizen or legal permanent resident of the U.S and present proof of your citizenship. You will also need to meet federal medical requirements in 49 CFR Part 391 and have a valid USDOT Medical Examiner's Certificate.", "session_id": "doc2dial_2546"}
{"topic_shift": true, "utterance": "Where do I go to get fingerprinted?", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "Fingerprinting is done at one of the Identogo ID centers located throughout NY.", "session_id": "doc2dial_2546"}
{"topic_shift": false, "utterance": "Hi, I'm not currently in New York City. How do I get an extension, I need it", "session_id": "doc2dial_3880"}
{"topic_shift": true, "utterance": "currently out of state?", "session_id": "doc2dial_3880"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3880"}
{"topic_shift": true, "utterance": "and all vehicles need inspection?", "session_id": "doc2dial_3880"}
{"topic_shift": false, "utterance": "Yes, all vehicles registered in New York State must obtain a safety inspection at a DMV - licensed from the inspection station every 12 months, when vehicle ownership is transferred.", "session_id": "doc2dial_3880"}
{"topic_shift": true, "utterance": "What if there is no inspection tag?", "session_id": "doc2dial_3880"}
{"topic_shift": false, "utterance": "If there is no inspection tag, the fine is between $ 50 and $ 100. A mandatory state surcharge of $ 88 $ 93 is added to the fine in city and town courts.", "session_id": "doc2dial_3880"}
{"topic_shift": true, "utterance": "And what other inspections should the vehicle have?", "session_id": "doc2dial_3880"}
{"topic_shift": false, "utterance": "Most vehicles must also obtain an emissions inspection or a diesel emissions inspection at the time of the safety inspection....", "session_id": "doc2dial_3880"}
{"topic_shift": true, "utterance": "What if I have an inspection of the previous applicant, does it work?", "session_id": "doc2dial_3880"}
{"topic_shift": false, "utterance": "An inspection issued to the previous applicant is invalid.", "session_id": "doc2dial_3880"}
{"topic_shift": true, "utterance": "and when do inspections expire?", "session_id": "doc2dial_3880"}
{"topic_shift": false, "utterance": "A valid inspection tag must be displayed on your vehicle. Inspections expire on the last day of the month marked on the inspection label.", "session_id": "doc2dial_3880"}
{"topic_shift": false, "utterance": "Yeah, hi. i need some info about an SSN card for an Adopted Child, please?", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "Sure, no problem. For that, you need to present some original document certified by the agency that issued them.", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "I must ask, do you want to claim your child for tax purposes?", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "Yeah, that's exactly what i want to do.", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "Perfect. In that case, you must contact the U.S IRS for you to get Form W-7A or Application for Taxpayer Identification Number for Pending U.S Adoptions.", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "Great, that's just great, thanks. Where can i go if i'm in need for more information?", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "You can look Publication N\u00ba 05-10023, Social Security Numbers for Children, for more information.", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "Ok. Say, just happened to cross my mind, Can my adopted child have a SSN number before its adoption ends?", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "Well, that would be a yes. There is some cases that we can assign a number to the child before its adoption process ends, but we recommend to wait instead, cause in that way you can get a SSN with your child's new name.", "session_id": "doc2dial_126"}
{"topic_shift": true, "utterance": "That sounds reasonable. Ok, another question, please. What can i do in case i don't have a specific document at hand?", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "If you have that scenario, then you'll need to show us other documents. Of course, these documents will need to be unexpired, and showing your name, date of birth or age and recent photograph, as seen on a Employee identification card, for example.", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "Right, right, i see, thanks. Another last question, please. Do you accept any documents to proof my child's identity?", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "Not any document, no. We can only accept certain documents. As such, an acceptable document must show child's name and date of birth or age, and a recent photograph, preferably.", "session_id": "doc2dial_126"}
{"topic_shift": false, "utterance": "I need information about what happens after applying for the GI Bill please.", "session_id": "doc2dial_3658"}
{"topic_shift": true, "utterance": "Yes I can.", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "Were you asked for any documents?", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "Then you must go to the GI Bill website and upload them.", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "What if I need to male changes to my first application?", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "Sorry but you can't make changes to your application.", "session_id": "doc2dial_3658"}
{"topic_shift": true, "utterance": "How do I know if I'm eligible for benefits?", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "First you must submit certain documents and apply.", "session_id": "doc2dial_3658"}
{"topic_shift": true, "utterance": "Where do I send this, to my home town GI Bill office?", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "No you must mail it to the VA regional claims processing office that's in the same location as your school.", "session_id": "doc2dial_3658"}
{"topic_shift": true, "utterance": "Can I submit my documents online?", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "Yes you can upload them on the GI Bill website.", "session_id": "doc2dial_3658"}
{"topic_shift": false, "utterance": "Am I eligible for VA DIC as a surviving spouse or dependent?", "session_id": "doc2dial_1729"}
{"topic_shift": true, "utterance": "You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below . You ll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member .", "session_id": "doc2dial_1729"}
{"topic_shift": false, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1729"}
{"topic_shift": false, "utterance": "Married the Veteran or service member before January 1 , 1957", "session_id": "doc2dial_1729"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1729"}
{"topic_shift": true, "utterance": "tell me the DIC eligibility information", "session_id": "doc2dial_1729"}
{"topic_shift": false, "utterance": "Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9 , 1962 , and May 7 , 1975 , are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure . This is a result of Public Law 116 - 23 , also known as the Blue Water Navy Vietnam Veterans Act of 2019 .", "session_id": "doc2dial_1729"}
{"topic_shift": true, "utterance": "Can I request benefits in what way?", "session_id": "doc2dial_1729"}
{"topic_shift": false, "utterance": "Work with an accredited representative . Get help filing your claim", "session_id": "doc2dial_1729"}
{"topic_shift": true, "utterance": "Can I be eligible for DIC benefits under the 2019 Blue Water Navy Vietnam Veterans Act?", "session_id": "doc2dial_1729"}
{"topic_shift": false, "utterance": "you may be eligible for DIC benefits based on the Blue Water Navy Vietnam Veterans Act of 2019", "session_id": "doc2dial_1729"}
{"topic_shift": true, "utterance": "How do I apply for compensation?", "session_id": "doc2dial_1729"}
{"topic_shift": false, "utterance": "First you ll need to fill out an application for benefits . The application you fill out will depend on your survivor status", "session_id": "doc2dial_1729"}
{"topic_shift": false, "utterance": "I need some information about how you determine if someone is disabled, please.", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "You've come to the right place.", "session_id": "doc2dial_640"}
{"topic_shift": true, "utterance": "Before we go into detail, let me ask you something. I'm about to send in an application, should I send it now or wait a bit longer, until I have additional documents?", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "You should apply as soon as you become disabled.", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "Did you apply yet?", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "Yes, I did. Just after you said I should apply asap.", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "Then you should know that your disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "When can I expect the benefits to be paid?", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "We pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.", "session_id": "doc2dial_640"}
{"topic_shift": true, "utterance": "Do you have a publication about medicare?", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "Yes, we do have a publication about medicare.", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "Are there any other publications you'd recommend?", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "Do you also have a publication about things that are useful to know when getting disability benefits?", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "Yes, we do have a publication called \"What You Need To Know When You Get Disability Benefits\".", "session_id": "doc2dial_640"}
{"topic_shift": false, "utterance": "What happens if I fail the course?", "session_id": "doc2dial_2220"}
{"topic_shift": true, "utterance": "Do you meet all the requirements to complete the course or meet the minimum test score?", "session_id": "doc2dial_2220"}
{"topic_shift": false, "utterance": "No, I did not meet the minimum test score.", "session_id": "doc2dial_2220"}
{"topic_shift": true, "utterance": "Does each course sponsor have methods to validate that the person who signed up for the course is actually the person who completes it?", "session_id": "doc2dial_2220"}
{"topic_shift": false, "utterance": "Each course sponsor has a their way of validating that the person who is registered is the same person who takes the course and each person knows that they will be prosecuted and could get fines and possibly prison time.", "session_id": "doc2dial_2220"}
{"topic_shift": false, "utterance": "what makes it possible that the person who registers for the course is the person who takes the course?", "session_id": "doc2dial_2220"}
{"topic_shift": false, "utterance": "Each course sponsor has a way of validating that the person who signed up for the course is the person who takes the course.", "session_id": "doc2dial_2220"}
{"topic_shift": false, "utterance": "Do you have a New York State DMV ID Number from your NY State driver license?", "session_id": "doc2dial_2220"}
{"topic_shift": false, "utterance": "No, I do not have this information at this time.", "session_id": "doc2dial_2220"}
{"topic_shift": true, "utterance": "Is it possible for the DMV to send my completion certificate to my automobile insurance company?", "session_id": "doc2dial_2220"}
{"topic_shift": false, "utterance": "You must actually contact the insurance company and supply your certificate to them at this time.", "session_id": "doc2dial_2220"}
{"topic_shift": false, "utterance": "hi i need help about VA help to avoid foreclosure", "session_id": "doc2dial_898"}
{"topic_shift": false, "utterance": "ever behind on your mortgage payments?", "session_id": "doc2dial_898"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_898"}
{"topic_shift": true, "utterance": "i need your help and advice?", "session_id": "doc2dial_898"}
{"topic_shift": false, "utterance": "Gladly contact a VA Loan Technician at 1 - 877 - 827 - 3702.", "session_id": "doc2dial_898"}
{"topic_shift": true, "utterance": "Can I get financial advice from VA to help avoid foreclosure?", "session_id": "doc2dial_898"}
{"topic_shift": false, "utterance": "If you have a VA-backed or direct VA loan, you can contact us at any time to request that a VA loan technician be assigned to your loan. sOur technicians can offer financial advice and help you deal with your administrator or work directly with you for a direct VA loan....", "session_id": "doc2dial_898"}
{"topic_shift": false, "utterance": "Can I get financial advice from VA to help avoid foreclosure?", "session_id": "doc2dial_898"}
{"topic_shift": false, "utterance": "are you a veteran or the surviving spouse of a veteran?", "session_id": "doc2dial_898"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_898"}
{"topic_shift": false, "utterance": "How do I decide which income-driven repayment plan to choose within the FSA process?", "session_id": "doc2dial_2977"}
{"topic_shift": true, "utterance": "Have you decided that an income-driven repayment plan is what you want to proceed with?", "session_id": "doc2dial_2977"}
{"topic_shift": false, "utterance": "Yes, that is my choice", "session_id": "doc2dial_2977"}
{"topic_shift": false, "utterance": "In that case, you will need to choose the plan that will provide the most benefits to you which are based on your own personal circumstances", "session_id": "doc2dial_2977"}
{"topic_shift": true, "utterance": "What does it mean when it says that I must be a new borrower to qualify for the PAYE Plan?", "session_id": "doc2dial_2977"}
{"topic_shift": false, "utterance": "This means that you must have had no outstanding balance on a Direct Loan or FFEL Program loan when you received a Direct Loan or FFEL Program loan on or after Oct. 1 , 2007 , and you must have received a disbursement of a Direct Loan on or after Oct. 1 , 2011", "session_id": "doc2dial_2977"}
{"topic_shift": true, "utterance": "Are there any implications if I don't recertify my income and family size by the annual deadline?", "session_id": "doc2dial_2977"}
{"topic_shift": false, "utterance": "In this instance, any unpaid interest will be capitalized added to the principal balance of your loans. This will increase the total cost of your loans over time, because you will then pay interest on the increased loan principal balance", "session_id": "doc2dial_2977"}
{"topic_shift": true, "utterance": "What do I do if it happens that an income-driven repayment plan is not right for me?", "session_id": "doc2dial_2977"}
{"topic_shift": false, "utterance": "You are advised to contact your loan servicer to discuss other repayment options. In this instance you may be able to extend your repayment period through what is known as the Extended Repayment Plan. You may also be able to qualify for a temporary repayment suspension through a deferment or forbearance", "session_id": "doc2dial_2977"}
{"topic_shift": true, "utterance": "What happens if I didn't recertify my family size by the annual deadline?", "session_id": "doc2dial_2977"}
{"topic_shift": false, "utterance": "This could result in an increased monthly payment amount. It could also result in the PAYE and IBR plans loss of eligibility to make payments based on income", "session_id": "doc2dial_2977"}
{"topic_shift": false, "utterance": "What is a school aid offer?", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "Have you applied to several schools?", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "No I have not yet.", "session_id": "doc2dial_2963"}
{"topic_shift": true, "utterance": "What if I need to take a larger amount in private loans than at another?", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "You should pay extra attention to the terms and conditions on private loans so you will understand what obligations you would have and also read about federal versus private loans.", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "What if the school does not list the cost of attendance on their aid offer?", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "Ask the financial aid office for the amount and make sure it includes amounts you will pay to the school directly such as tuition and fees.", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "Will any transportation fees be included?", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "You should also ask them about transportation fees because sometimes they are included.", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "Are there steps to figuring out net price?", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "You should follow the easy steps outlined below to figure out net price for each school and which would be most cost effective for you.", "session_id": "doc2dial_2963"}
{"topic_shift": false, "utterance": "Hey, good morning. I'm into a vehicle operation right now and need some information.", "session_id": "doc2dial_2793"}
{"topic_shift": true, "utterance": "Do you need information about any possible name change?", "session_id": "doc2dial_2793"}
{"topic_shift": false, "utterance": "No, i don't need that.", "session_id": "doc2dial_2793"}
{"topic_shift": true, "utterance": "Then perhaps are you looking for information related to vehicle damage, like flood?", "session_id": "doc2dial_2793"}
{"topic_shift": false, "utterance": "That's it. I'm interested in possible damages, thanks.", "session_id": "doc2dial_2793"}
{"topic_shift": false, "utterance": "If you're looking to check about any possible damage in your vehicle-to-be, please make use of the National Insurance Crime Bureau database. IN that way, you can verify if the vehicle has some damage due flood. You'll need to have the vehicle's VIN.", "session_id": "doc2dial_2793"}
{"topic_shift": true, "utterance": "I see, thanks. Em, Any possibility you can refer me to more information about how to purchase a vehicle?", "session_id": "doc2dial_2793"}
{"topic_shift": false, "utterance": "No problem. If you have any more doubts, you can read the following DMV documents: Let the Buyer Be Aware and Q&A about your Title Certificate.", "session_id": "doc2dial_2793"}
{"topic_shift": true, "utterance": "I'll get into those later, but thanks for telling me about them. Hey, do you only have information to register just vehicles?", "session_id": "doc2dial_2793"}
{"topic_shift": false, "utterance": "No. We can give you information about registering a vehicle that has been given to you as a gift, for example, including trailers, snowmobiles, boats or ATVs.", "session_id": "doc2dial_2793"}
{"topic_shift": true, "utterance": "Whoa, that's a lot of vehicles, huh? Say, in other question, What must do a seller when transfer a vehicle?", "session_id": "doc2dial_2793"}
{"topic_shift": false, "utterance": "Easy. Must complete and sign the transfer ownership section of the title certificate, and that's it.", "session_id": "doc2dial_2793"}
{"topic_shift": false, "utterance": "Who all in my home will get benefits?", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "If you , or a family member , receive Social Security or Supplemental Security Income SSI", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "Do you , or a family member , receive Social Security or Supplemental Security Income SSI", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "yes I do,", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "Did a spouse die?", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "yes does that mean I need to apply for different benefits?", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "For a complete list  please select the publication below that applies to the type of benefits you receive .", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "please select the publication below that applies to the type of benefits you receive", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "What if you are not married and under 18", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "you may be eligible for child benefits based on your parent s work", "session_id": "doc2dial_495"}
{"topic_shift": true, "utterance": "Do I need to contact social security?", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "Our website is a valuable resource for information about all of Social Security 's programs", "session_id": "doc2dial_495"}
{"topic_shift": false, "utterance": "HOw do I create an account for social security?", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "Sure no problem. Do you have access to a computer?", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "Yes what do I need to do to sign up for an account?", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "you ll be askedto Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know", "session_id": "doc2dial_481"}
{"topic_shift": true, "utterance": "What if there is a security freeze?", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "If you have a security freeze , fraud alert , or both on your credit report  you can still open a my Social Security account by temporarily lifting it .", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "Can I still open the account?", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "If you have a security freeze , fraud alert , or both on your credit report , you can still open a my Social Security account by temporarily lifting it", "session_id": "doc2dial_481"}
{"topic_shift": true, "utterance": "Can many poeple use my account?", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "Your personal mySocial Security account is for your use only  Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment .For your protection", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "So no one else can use my account?", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "you re the only one who can create your personal my Social Security account for your own exclusive use", "session_id": "doc2dial_481"}
{"topic_shift": false, "utterance": "I need info about register an out-of-state vehicle", "session_id": "doc2dial_2787"}
{"topic_shift": true, "utterance": "Do you need to register your vehicle in New York State?", "session_id": "doc2dial_2787"}
{"topic_shift": false, "utterance": "Not for now, but maybe in a couple of months", "session_id": "doc2dial_2787"}
{"topic_shift": true, "utterance": "Do you know what you need to bring to the DMV?", "session_id": "doc2dial_2787"}
{"topic_shift": false, "utterance": "No, I don't know", "session_id": "doc2dial_2787"}
{"topic_shift": true, "utterance": "Are you out of New York to register?", "session_id": "doc2dial_2787"}
{"topic_shift": false, "utterance": "No, I'm in New York right now", "session_id": "doc2dial_2787"}
{"topic_shift": true, "utterance": "Can you provide proof of ownership?", "session_id": "doc2dial_2787"}
{"topic_shift": false, "utterance": "Sadly I can't, I have problems with that", "session_id": "doc2dial_2787"}
{"topic_shift": true, "utterance": "Is there a lien on your out-of state title certificate?", "session_id": "doc2dial_2787"}
{"topic_shift": false, "utterance": "Yes, that's correct", "session_id": "doc2dial_2787"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_2787"}
{"topic_shift": false, "utterance": "Will I be eligible for spouse's benefits and have access to my spouse's benefits?", "session_id": "doc2dial_3499"}
{"topic_shift": true, "utterance": "Do you want to find the estimated amount of the retirement benefit you spouse would get at full retirement?", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "Yes, that is what I would like to know.", "session_id": "doc2dial_3499"}
{"topic_shift": true, "utterance": "Then the  estimated monthly amount of you Social Security amount as a spouse, widow, or widower before the effect of GPO is what you need to look at.", "session_id": "doc2dial_3499"}
{"topic_shift": true, "utterance": "What if I will be eligible for widow's benefits or I do not have access to my spouse's estimates?", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "You could call our toll free number at 1-800-772-1213 or if you are hard of hearing at 1-800-325-0778 or just contact your local Social Security office.", "session_id": "doc2dial_3499"}
{"topic_shift": true, "utterance": "What happens if I retire before full retirement age?", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "Your benefit amount as a spouse would be reduced and would vary based on your birth date.", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "Do you need to find out more info about estimated benefit amount if you retire before reaching full retirement age?", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "Yes, I need to find out more info about my estimated benefit amount if I retire before full retirement age.", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "Call our toll free number at 1-800-772-1213 or at 1-800-325-0778 if hard of hearing or your local office.", "session_id": "doc2dial_3499"}
{"topic_shift": true, "utterance": "What if I am eligible for Social Security retirement benefit based on my own earnings?", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "Do you know it will affect you as a higher benefit based on your spouses earnings?", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "No, I did not know it would affect that.", "session_id": "doc2dial_3499"}
{"topic_shift": false, "utterance": "Can you please explain to me what benefits are included under VA Title 38 U.S.C. 1151?", "session_id": "doc2dial_1265"}
{"topic_shift": false, "utterance": "Has an existing injury or disease become worse while you were getting VA medical care?", "session_id": "doc2dial_1265"}
{"topic_shift": false, "utterance": "No my injury has not gotten worse.", "session_id": "doc2dial_1265"}
{"topic_shift": true, "utterance": "If I need to get these benefits how would I go about applying for them?", "session_id": "doc2dial_1265"}
{"topic_shift": false, "utterance": "You will need to file a claim for disability compensation. You will have to show that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.", "session_id": "doc2dial_1265"}
{"topic_shift": true, "utterance": "What are the requirements for me to get compensation from VA?", "session_id": "doc2dial_1265"}
{"topic_shift": false, "utterance": "To get compensation from VA if you suffered an added disability or your existing disability got worse as the direct result of one of the reasons mentioned and that the added disability wasn't a reasonably expected result or complication of treatment.", "session_id": "doc2dial_1265"}
{"topic_shift": true, "utterance": "If I qualify what kind of benefits would I be entitled to?", "session_id": "doc2dial_1265"}
{"topic_shift": false, "utterance": "If you qualify you will be compensated in accordance with your particular case.", "session_id": "doc2dial_1265"}
{"topic_shift": true, "utterance": "What are the requirements for me to get compensation from VA?", "session_id": "doc2dial_1265"}
{"topic_shift": false, "utterance": "You may be able to get compensation from VA if you suffered an added disability or your existing disability has gotten worse.", "session_id": "doc2dial_1265"}
{"topic_shift": false, "utterance": "Could you possibly give me some tips and pointers on developing a plan that would put me on track for student loan repayment in full and on time?", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "Before your repayment begins, develop a plan that puts you on track.", "session_id": "doc2dial_3472"}
{"topic_shift": true, "utterance": "Is there any way to get an interest rate deduction on a Direct Loan?", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "If you schedule an automatic monthly electronic debit of your loan payment from your bank account, you may receive a 0.25% interest rate deduction on your Direct Loan.", "session_id": "doc2dial_3472"}
{"topic_shift": true, "utterance": "Can you give me some more information about the types of repayment plans available?", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "Actually, besides for paying off your loan, there is also a possibility of having your student loan forgiven as well.", "session_id": "doc2dial_3472"}
{"topic_shift": true, "utterance": "Is there a grace period after graduation?", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "After you leave school or drop below half-time enrollment, you have a six-month grace period sometimes nine months for Perkins Loans before you must begin making payments.", "session_id": "doc2dial_3472"}
{"topic_shift": true, "utterance": "Would that be when I would have to begin making payments?", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment.", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "Is your loan a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan?", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "Yes, it is.", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "In that case, you have a six-month grace period before you are required to start making regular payments.", "session_id": "doc2dial_3472"}
{"topic_shift": false, "utterance": "Are there things that I should consider when comparing schools that I may attend?", "session_id": "doc2dial_3314"}
{"topic_shift": true, "utterance": "Have you done some research on colleges and career schools?", "session_id": "doc2dial_3314"}
{"topic_shift": false, "utterance": "Not yet, it is on my to-do list", "session_id": "doc2dial_3314"}
{"topic_shift": true, "utterance": "Is there a situation whereby I will have to give a refund of the financial aid that I receive?", "session_id": "doc2dial_3314"}
{"topic_shift": false, "utterance": "If you withdraw from school, some of the monies may have to be returned to the source of the funds, either by you or the school", "session_id": "doc2dial_3314"}
{"topic_shift": true, "utterance": "Should I pay much attention to Enrollment Contracts as published by schools?", "session_id": "doc2dial_3314"}
{"topic_shift": false, "utterance": "You should read these carefully before you sign them. The contract explains to you what you will get from the school for your money, so it is an important document", "session_id": "doc2dial_3314"}
{"topic_shift": true, "utterance": "I would like to see if there are any useful statistics available for my research, where could I find this information?", "session_id": "doc2dial_3314"}
{"topic_shift": false, "utterance": "There are statistics available, and these are designed to help you in your choice of school", "session_id": "doc2dial_3314"}
{"topic_shift": true, "utterance": "Will I have to refund any financial aid if I leave before the course work is completed?", "session_id": "doc2dial_3314"}
{"topic_shift": false, "utterance": "There are situations whereby you can receive some of your money back, this is listed in the refund policy of the school in question", "session_id": "doc2dial_3314"}
{"topic_shift": false, "utterance": "Hello there. I need to know more about the mortgage life insurance for veterans.", "session_id": "doc2dial_1503"}
{"topic_shift": false, "utterance": "Of course. The Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service-connected disabilities who've adapted a home to fit their needs.", "session_id": "doc2dial_1503"}
{"topic_shift": true, "utterance": "I see. Do I qualify for that insurance?", "session_id": "doc2dial_1503"}
{"topic_shift": false, "utterance": "You may be able to get VMLI if you meet all of the requirements.", "session_id": "doc2dial_1503"}
{"topic_shift": true, "utterance": "Let's say I do qualify, I apply for it, get accepted. Then I decide to move. Do I need to report this to keep my coverage?", "session_id": "doc2dial_1503"}
{"topic_shift": false, "utterance": "In that case, you'll need to let us know if you move or transfer your mortgage from one lender to another.", "session_id": "doc2dial_1503"}
{"topic_shift": true, "utterance": "How do I know if I qualify for this insurance?", "session_id": "doc2dial_1503"}
{"topic_shift": false, "utterance": "Do you have a severe disability that we've concluded was caused or made worse by your service?", "session_id": "doc2dial_1503"}
{"topic_shift": false, "utterance": "No, none of that.", "session_id": "doc2dial_1503"}
{"topic_shift": false, "utterance": "Then you can't get VMLI. Sorry.", "session_id": "doc2dial_1503"}
{"topic_shift": true, "utterance": "What do I need to pay when getting these benefits?", "session_id": "doc2dial_1503"}
{"topic_shift": false, "utterance": "Your VMLI premium will be based on several factors, your age and the current balance of your mortgage loan, for example.", "session_id": "doc2dial_1503"}
{"topic_shift": false, "utterance": "Hi. I would like to know about Eligibility for VA health care", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "we can help you find out if you can get VA health care as a Veteran", "session_id": "doc2dial_1517"}
{"topic_shift": true, "utterance": "Is there anything that will make me more likely to get these benefits?", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "Yes.s   [24] You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "At least one of these must be true...", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "You receive financial compensation payments from VA for a service - connected disability?", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "You were discharged for a disability resulting from something that happened to you in the line of duty?", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "You qualify for enhanced eligibility status meaning you ll be placed in a higher priority group", "session_id": "doc2dial_1517"}
{"topic_shift": true, "utterance": "what if I'm a current or former member of the Reserves or National Guard?", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "you must have been called to active duty by a federal order and completed the full period for which you were called or ordered to active duty", "session_id": "doc2dial_1517"}
{"topic_shift": false, "utterance": "why do I get lower numbers on the fafsa submissions?", "session_id": "doc2dial_3300"}
{"topic_shift": true, "utterance": "Did you want to know why the number of FAFSA submissions is lower than you think it should be?", "session_id": "doc2dial_3300"}
{"topic_shift": false, "utterance": "no, I found the answer", "session_id": "doc2dial_3300"}
{"topic_shift": true, "utterance": "Do you need resources to help you increase FAFSA participation?", "session_id": "doc2dial_3300"}
{"topic_shift": false, "utterance": "no we have plenty", "session_id": "doc2dial_3300"}
{"topic_shift": true, "utterance": "Are you a counselor at a high school with a lot of students age 20 or older and wondering why the FAFSA numbers are so low?", "session_id": "doc2dial_3300"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_3300"}
{"topic_shift": false, "utterance": "There is no question on the FAFSA form that asks if an applicant is a high school senior, we must use several criteria to identify those applicants that are likely high school seniors. Most of the students would likely not satisfy the age criteria requiring applicants to be less than 20 years of age so they might not be counted.", "session_id": "doc2dial_3300"}
{"topic_shift": true, "utterance": "what does it mean when a school has less than 5 completed applications? can it be no applicants at all?", "session_id": "doc2dial_3300"}
{"topic_shift": false, "utterance": "No, it does not mean there were zero applications.", "session_id": "doc2dial_3300"}
{"topic_shift": true, "utterance": "why are some places white on the map?", "session_id": "doc2dial_3300"}
{"topic_shift": false, "utterance": "Do you want to know why some districts are listed as missing or as having  insufficient data?", "session_id": "doc2dial_3300"}
{"topic_shift": false, "utterance": "no, I'll look at it later when I have more time", "session_id": "doc2dial_3300"}
{"topic_shift": false, "utterance": "What about making payments?", "session_id": "doc2dial_3466"}
{"topic_shift": true, "utterance": "The US Department of Education has several loan servicers that handle billing and other services on loans for William D. Ford Federal Direct Loans and for loans through FFEL and loans the ED later purchased.", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "Do you have automatic monthly debit of your loan payments?", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "No, I have not set up automatic monthly debit payments from my checking or savings account.", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "Do you need to make a payment by postal mail?", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "No, I do not mail my payment in.", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "Would I receive a discount for signing up for debit withdrawal of my payments?", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "Yes, you would receive .25% interest rate deduction on Direct Loans and you should contact your loan servicer for more information.", "session_id": "doc2dial_3466"}
{"topic_shift": true, "utterance": "What can I do when having trouble making my federal student loan payments?", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.", "session_id": "doc2dial_3466"}
{"topic_shift": true, "utterance": "I am having trouble making payments, what can I do?", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "Always contact our loan servicer to find out what options they have that can help you.", "session_id": "doc2dial_3466"}
{"topic_shift": false, "utterance": "What information do I need to know about mailing documents?", "session_id": "doc2dial_318"}
{"topic_shift": true, "utterance": "Do you want to know what happens if mail documents to us?", "session_id": "doc2dial_318"}
{"topic_shift": false, "utterance": "Yes, I would like to know the information about mailing documents.", "session_id": "doc2dial_318"}
{"topic_shift": false, "utterance": "If mailing documents, then you must include the Social Security number so that we can match them with the correct application.  Also, do not write anything on the original documents and please write the number on a separate sheet of paper and include it in the mailing envelope with the documents.", "session_id": "doc2dial_318"}
{"topic_shift": true, "utterance": "Will I be able to schedule an appointment to apply for benefits in my preferred language?", "session_id": "doc2dial_318"}
{"topic_shift": false, "utterance": "Yes, the online application will give you the option to schedule an appointment to apply for benefits in the language you need.", "session_id": "doc2dial_318"}
{"topic_shift": true, "utterance": "What happens after i apply?", "session_id": "doc2dial_318"}
{"topic_shift": false, "utterance": "After we receive your online application, we will provide confirmation of your application electronically or by mail.", "session_id": "doc2dial_318"}
{"topic_shift": true, "utterance": "What happens if I do not want to mail documents?", "session_id": "doc2dial_318"}
{"topic_shift": false, "utterance": "You can bring the documents to your local Social Security office.  Please do not mail foreign birth records or any documents from the Department of Homeland Security DHS.", "session_id": "doc2dial_318"}
{"topic_shift": true, "utterance": "What documents do I need to provide?", "session_id": "doc2dial_318"}
{"topic_shift": false, "utterance": "We may ask you to provide birth certificate or other proof of birth; proof of U.S. citizenship or lawful alien status if not born in the U.S.", "session_id": "doc2dial_318"}
{"topic_shift": true, "utterance": "What are the other ways I can apply?", "session_id": "doc2dial_318"}
{"topic_shift": false, "utterance": "You can also apply by phone at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.", "session_id": "doc2dial_318"}
{"topic_shift": false, "utterance": "Hey, good evening. Need some answers about that program to reduce points on the license, please.", "session_id": "doc2dial_2778"}
{"topic_shift": true, "utterance": "Do you want information about the course?", "session_id": "doc2dial_2778"}
{"topic_shift": false, "utterance": "No, not about the course.", "session_id": "doc2dial_2778"}
{"topic_shift": true, "utterance": "Then, Would you like to know about the point reduction itself?", "session_id": "doc2dial_2778"}
{"topic_shift": false, "utterance": "No, don't need to right now.", "session_id": "doc2dial_2778"}
{"topic_shift": true, "utterance": "O.k, lets go to the next one. Are you interested in more information about a possible insurance reduction?", "session_id": "doc2dial_2778"}
{"topic_shift": false, "utterance": "No, that's not necessary right now, cause i already read about it.", "session_id": "doc2dial_2778"}
{"topic_shift": true, "utterance": "A very informed person, you are. O.K, So last thing we can help you with, is with doubts about the DMV's Point System. Is that what are your looking for?", "session_id": "doc2dial_2778"}
{"topic_shift": false, "utterance": "Sorry, but nothing similar to that neither.", "session_id": "doc2dial_2778"}
{"topic_shift": true, "utterance": "Oh, well, it really doesn't matter. In any case, what good will make me to complete reduction program course?", "session_id": "doc2dial_2778"}
{"topic_shift": false, "utterance": "In first place, it will be very helpful to refresh your driving knowledge with a review of time-tested safe driving tips and an overview of today's vehicles and laws. Secondly, you may be eligible to reduce as many as 4 points on your driving record. That will be done automatically.", "session_id": "doc2dial_2778"}
{"topic_shift": false, "utterance": "Those courses are of course made under certain standards, aren't they?", "session_id": "doc2dial_2778"}
{"topic_shift": false, "utterance": "You can bet on that. Each qualifying course is made based on strict standards for the safe driving information presented.", "session_id": "doc2dial_2778"}
{"topic_shift": false, "utterance": "Hello, I came here looking for more information about health care for veterans", "session_id": "doc2dial_1271"}
{"topic_shift": true, "utterance": "Then you're in the right place. On our page you can view our current copay rates for different types of care, tests, and medications.", "session_id": "doc2dial_1271"}
{"topic_shift": true, "utterance": "Would you like to know more about other VA benefits and services?", "session_id": "doc2dial_1271"}
{"topic_shift": false, "utterance": "Yes, please go ahead.", "session_id": "doc2dial_1271"}
{"topic_shift": false, "utterance": "Gladly. We can help you learn how to file a claim for disability compensation and manage your disability benefits, for example.", "session_id": "doc2dial_1271"}
{"topic_shift": true, "utterance": "That sounds useful. But tell me, if I want to update my health benefits information, which form do I need for that?", "session_id": "doc2dial_1271"}
{"topic_shift": false, "utterance": "To update your health benefits information, you'll need VA Form 10-10EZR.", "session_id": "doc2dial_1271"}
{"topic_shift": true, "utterance": "Thank you, I'll download and print that form. Can you tell me anything about health care for veterans in general?", "session_id": "doc2dial_1271"}
{"topic_shift": false, "utterance": "Of course. With VA health care, you're covered for regular checkups with your primary care provider and appointments with specialists like cardiologists, gynecologists, and mental health providers. You can access Veterans health care services like home health and geriatric elder care, for example.", "session_id": "doc2dial_1271"}
{"topic_shift": true, "utterance": "What if I'm a female veteran?", "session_id": "doc2dial_1271"}
{"topic_shift": false, "utterance": "In that case, you can ask for the Women Veterans Program Manager.", "session_id": "doc2dial_1271"}
{"topic_shift": true, "utterance": "That's great. I support Feminism where I can. By the way, I have question about payments. Can I pay my copay online somehow?", "session_id": "doc2dial_1271"}
{"topic_shift": false, "utterance": "Yes, you can pay your VA copay securely online, by phone or mail, or in person and find out what to do if you're struggling to make payments.", "session_id": "doc2dial_1271"}
{"topic_shift": true, "utterance": "Perfect. Now, I have this friend of mine who served with me and he lost his house due to a mortgage he can't pay. He's about to become homeless. Can you do something for him, please?", "session_id": "doc2dial_1271"}
{"topic_shift": false, "utterance": "Yes. Simply call the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week. You'll talk privately with a trained VA counselor for free.", "session_id": "doc2dial_1271"}
{"topic_shift": false, "utterance": "I need to apply for spouse benefits", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "Have you worked under social security", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "Are you divorced?", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "Yes I am divorced", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "see For information on the requirements for Divorced Spouse 's Benefits", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "II am caring for a child who is also receiving benefits", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "ead \" If You Are Divorced", "session_id": "doc2dial_330"}
{"topic_shift": true, "utterance": "Can I take only one benefit?", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "the option to take only one benefit at full retirement age no longer exists", "session_id": "doc2dial_330"}
{"topic_shift": true, "utterance": "Will my application serve as a request for spouse benefits?", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "your application will automatically serve as a request for spousal benefits .", "session_id": "doc2dial_330"}
{"topic_shift": true, "utterance": "Can I qualify for Medicare also?", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "You can also qualify for Medicare at age 65", "session_id": "doc2dial_330"}
{"topic_shift": false, "utterance": "Can I get a teacher loan forgiveness?", "session_id": "doc2dial_2988"}
{"topic_shift": true, "utterance": "Are you currently in default on a loan?", "session_id": "doc2dial_2988"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_2988"}
{"topic_shift": true, "utterance": "But in case I apply for a teacher loan forgiveness, what should I do if my loan is with a different loan servicers?", "session_id": "doc2dial_2988"}
{"topic_shift": false, "utterance": "If that's the case, you should submit a separate form to each servicer.", "session_id": "doc2dial_2988"}
{"topic_shift": true, "utterance": "Is the PLUS loan for parents eligible for teacher loan forgiveness?", "session_id": "doc2dial_2988"}
{"topic_shift": false, "utterance": "No, PLUS loans for parents aren't eligible for this type of forgiveness.", "session_id": "doc2dial_2988"}
{"topic_shift": true, "utterance": "What's the maximum amount I can get in loan forgiveness as a full-time secondary education teacher?", "session_id": "doc2dial_2988"}
{"topic_shift": false, "utterance": "If you didn't teach mathematics, science, or special education, you may receive up to 5000$ in loan forgiveness.", "session_id": "doc2dial_2988"}
{"topic_shift": true, "utterance": "And what if I'm an AmeriCorps Program volunteer, there's anything I should be aware of when applying for a teacher loan forgiveness?", "session_id": "doc2dial_2988"}
{"topic_shift": false, "utterance": "Just that the period of teaching that qualifies you for a benefit through the AmeriCorps Program can't be counted toward the required period of teaching for the Teacher Loan Forgiveness Program.", "session_id": "doc2dial_2988"}
{"topic_shift": false, "utterance": "can I get a title and registration in New York if someone in Florida has the title on a lien?", "session_id": "doc2dial_2750"}
{"topic_shift": true, "utterance": "Has the lien been satisfied?", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "yes, but I haven't gotten the title yet", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "To register you will need to obtain a certified photocopy of the title, or written verification from the Florida motor vehicle title authority that you are the owner, and a letter from the lienholder authorizing you to register the car in New York. To receive a New York State title certificate after the lien is satisfied, you must mail the out-of-state title, the proof of lien satisfaction, and a letter of explanation to the Title Bureau.", "session_id": "doc2dial_2750"}
{"topic_shift": true, "utterance": "can I register a car I bought that is badly wrecked?", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "If the seller indicated that the vehicle had been damaged to the extent that the cost of repairs would be in excess of 75 percent of the retail value of the vehicle at the time of loss, the vehicle cannot be registered. It must undergo a salvage vehicle examination by DMV.", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "what if it passes the DMV examination?", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "If it passes the DMV will issue a branded title", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "and I will still need the proof of purchase like for all cars?", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "Yes, you will need proof of the purchase price for sales tax purposes -- have the seller fill out the appropriate NYS vehicle sales tax form, most often the \"Affidavit of Sale/Statement of Transaction\" . Bring the completed form when you apply for registration and title.", "session_id": "doc2dial_2750"}
{"topic_shift": true, "utterance": "and once the seller signs it over it is mine even if I haven't put in the paperwork?", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "Once the seller signs on the line for \"Seller's Signature,\" the vehicle will immediately belong to the new owner.", "session_id": "doc2dial_2750"}
{"topic_shift": true, "utterance": "Is there anything I can look at for more info on used cars that have been damaged?", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "You can read, Let the Buyer Be Aware Buying a New or Used Car, it is a DMV publication that has helpful information", "session_id": "doc2dial_2750"}
{"topic_shift": false, "utterance": "Hello I need information about Title VA 38 USC 1151", "session_id": "doc2dial_1259"}
{"topic_shift": false, "utterance": "did you have an additional disability or did your existing injury or illness worsen while receiving VA medical care?", "session_id": "doc2dial_1259"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1259"}
{"topic_shift": true, "utterance": "Who is covered in this program?", "session_id": "doc2dial_1259"}
{"topic_shift": false, "utterance": "this program is only for Veterans", "session_id": "doc2dial_1259"}
{"topic_shift": true, "utterance": "Can I get compensation from VA?", "session_id": "doc2dial_1259"}
{"topic_shift": false, "utterance": "You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.", "session_id": "doc2dial_1259"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1259"}
{"topic_shift": false, "utterance": "You will need to file a disability compensation claim. When you apply, you will have to show that the additional disability occurred due to VA medical care or a VA program designed to help you find, get, or keep a job.", "session_id": "doc2dial_1259"}
{"topic_shift": false, "utterance": "Do you want to know what to submit in the application?", "session_id": "doc2dial_1259"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1259"}
{"topic_shift": false, "utterance": "what will happen if i dont respond to the notice of non compliance and license downgrade?", "session_id": "doc2dial_2036"}
{"topic_shift": true, "utterance": "failure to respond to the notice of non compliance and license downgrade will result in your commercial driver license automatically", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "if the downgrade/cancellation occurs. does this apply to you?", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "do i need to fill out an application?", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "if you are a commercial learner permit holder. does this apply to you?", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "can i get a non commercial dulpicate online?", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "you can get a non commercial duplicate license online after the effective date on the downgrade notice.", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "what if i no longer want a commercial driver license?", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "you may be charged with a violation of the vehicle and traffic law vtl if you operate a commercial motor vehicle", "session_id": "doc2dial_2036"}
{"topic_shift": true, "utterance": "what must i do if i get a notice of non compliance?", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "if the cause is. does this apply to you?", "session_id": "doc2dial_2036"}
{"topic_shift": false, "utterance": "I need information about SSI.", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "Sure. The SSI or Supplemental Security Income program is used to pay benefits to adults and children who have limited income and resources.", "session_id": "doc2dial_456"}
{"topic_shift": true, "utterance": "Can I appeal if my SSI application is denied?", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "Yes, you can.", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "Was your SSI application recently denied?", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "Yes, it was.", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "You can file an appeal online. You can read more on how to appeal the decision.", "session_id": "doc2dial_456"}
{"topic_shift": true, "utterance": "Can I file an online application from the Northern Mariana Islands?", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "Yes, you can if you meet the rest of the requirements.", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "And to do it in a local social security office do I have to schedule an appointment first?", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "Yes, you can do it by calling to 1-800-772-1213 or to our TTY (if needed) 1-800-325-0778 from 7 a.m. to 7 p.m and from Monday through Friday.", "session_id": "doc2dial_456"}
{"topic_shift": true, "utterance": "Can people older than 65 get SSI benefits?", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "Yes, people 65 and older without disabilities can get SSI benefits if they meet the financial requirements.", "session_id": "doc2dial_456"}
{"topic_shift": true, "utterance": "Is there a phone number for people 65 or older that want to apply for SSI?", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "Yes, there is. We have the number 1-800-772-1213.", "session_id": "doc2dial_456"}
{"topic_shift": false, "utterance": "I have problems in my family and I want to know if I need to provide parent information", "session_id": "doc2dial_3328"}
{"topic_shift": true, "utterance": "Do you know the situations under which you don't need to submit your FAFSA form without parent information?", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "Yes but I need to confirm that", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "Are your parents incarcerated?", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "Not at all", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "Have you left home due to an abusive family environment?", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "No, neither.", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "You don't know where your parents are and you can't contact them and you haven't been adopted?", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "No, that's not correct.", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "Are you over 21 but not yet 24, unaccompanied and homeless, or self-sufficient and at risk of being homeless?", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "Yes, that's my problem.", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "What if I am completing the FAFSA online or in the myStudentAid app?", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "In that case,  you will be asked whether you are able to provide information about your parents.", "session_id": "doc2dial_3328"}
{"topic_shift": false, "utterance": "If I have a problem driver restriction on my license, how long does this restriction last and is there anything I can do to remove this restriction early?", "session_id": "doc2dial_2022"}
{"topic_shift": true, "utterance": "Was your license revoked due to an alcohol-related incident?", "session_id": "doc2dial_2022"}
{"topic_shift": false, "utterance": "Yes it was", "session_id": "doc2dial_2022"}
{"topic_shift": false, "utterance": "In this instance, the restriction is in place for five years from the date that you received your permit or license", "session_id": "doc2dial_2022"}
{"topic_shift": true, "utterance": "If there are alcohol-related violations associated with my driver history, does this affect problem driver restrictions with a DMV Mandated Ignition Interlock  Device?", "session_id": "doc2dial_2022"}
{"topic_shift": false, "utterance": "If this is the case, you may have to install an ignition interlock device. You will be subject to problem driving restrictions, and these restrictions will indicate that you are required to have an ignition interlock device", "session_id": "doc2dial_2022"}
{"topic_shift": true, "utterance": "What happens if there is a moving violation conviction received before receiving a driver licence with a problem driver restriction?", "session_id": "doc2dial_2022"}
{"topic_shift": false, "utterance": "If you have been convicted of any moving violations including tailgating or speeding, the approval that you received for a driver license or permit will be withdrawn", "session_id": "doc2dial_2022"}
{"topic_shift": true, "utterance": "Where can I find more information regarding installation fees for Mandated Ignition Interlock Devices?", "session_id": "doc2dial_2022"}
{"topic_shift": false, "utterance": "This information can be found at the Ignition Interlock page at the NYS Division of Criminal Justice Services website", "session_id": "doc2dial_2022"}
{"topic_shift": false, "utterance": "What happens if I am convicted of an offence while driving out of restriction?", "session_id": "doc2dial_2022"}
{"topic_shift": false, "utterance": "In this instance, your license will be revoked", "session_id": "doc2dial_2022"}
{"topic_shift": false, "utterance": "Can I appeal if my SSI application is denied?", "session_id": "doc2dial_442"}
{"topic_shift": true, "utterance": "Yes, you can.", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "was your application denied?", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "Yes, it was.", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "You can file an appeal online.", "session_id": "doc2dial_442"}
{"topic_shift": true, "utterance": "Please, give me a number where I can call to get an appointment to file an application.", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "Sure, you can call to 1-800-772-1213 or use our TTY number (if needed) 1-800-325-0778 from 7 a.m. to 7 p.m and from Monday through Friday.", "session_id": "doc2dial_442"}
{"topic_shift": true, "utterance": "Where can I get more info on how to file an appeal online.", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "You can read more about it online.", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "Where?", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "Just read the section on how to appeal a decision.", "session_id": "doc2dial_442"}
{"topic_shift": true, "utterance": "Can I do the online application for my disabled kid?", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "Yes, you can do it online by completing the online Child Disability Report.", "session_id": "doc2dial_442"}
{"topic_shift": false, "utterance": "I was wondering how much I will receive when I go into full retirement.", "session_id": "doc2dial_324"}
{"topic_shift": true, "utterance": "Do you qualify and apply for your own retirement benefits and for benefits as a spouse?", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "Are your benefits as a spouse higher than your own retirement benefits?", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "Yes, that would be the case.", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "Then you will get a combination of benefits equaling the higher spouse benefit.", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "What if I'm under the full retirement age and I continue to work while receiving benefits?", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "In that case, your benefits may be affected by the retirement earnings test.", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "Does this mean my benefits will be less?", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "Yes. Between age 62 and your full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "Ah, I see. Will I be able to take only one benefit at full retirement age then?", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "No, unfortunately the option to take only one benefit at full retirement age no longer exists.", "session_id": "doc2dial_324"}
{"topic_shift": false, "utterance": "I would like to creat a MyDMV account and need to know how.", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "Would you like to sign up for a MyDMV account?", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "Yes, that is what I want to do.", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "How do I solve the issue of not be able to use my sign in?", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "There are some steps to follow to fix this problem.", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "Will MyDmv account be associated with my current NY.govID username?", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "Actually yes, your MyDMV account will be associated with your current NY.govID username and you will not need to create a new username.", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "I forgot my NY.gov account Username, can I get help?", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "Yes, you would need to use the self-service tools on the MyDMV homepage to complete.", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "What info do I need to create MyDMV account?", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "You would need your NY State driver license or permit.", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "What if I still need help and still can't sign up for MyDMV?", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "You would need to call us.", "session_id": "doc2dial_2744"}
{"topic_shift": false, "utterance": "If my SSI application was denied am I allowed to dispute it?", "session_id": "doc2dial_443"}
{"topic_shift": true, "utterance": "Yes, you have the right to appeal the denial.", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "Have we denied one of your SSI applications recently?", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "Yes, you guys denied my last SSI application that I sent in, what should I do next?", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "You can file an SSI appeal online.", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "Is there somewhere where I can read more information regarding this?", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "Yes, you click on the link titled \"How To Appeal A Decision\" to learn more.", "session_id": "doc2dial_443"}
{"topic_shift": true, "utterance": "I need to call you guys because I have a lot of questions. What number can I reach you at?", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "You can call us at 1-800-772-1213.", "session_id": "doc2dial_443"}
{"topic_shift": true, "utterance": "How will I know if my online application for disability benefits went through?", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "A social security agent will contact you for additional information needed for the application.", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "Are there other ways to apply besides doing it online?", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "Yes, you can schedule an appointment with a local social security office or call us at 1-800-772-1213 Monday through Friday from 7am to 7pm.", "session_id": "doc2dial_443"}
{"topic_shift": true, "utterance": "Who does the supplemental Security Income pay out to?", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "SSI pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_443"}
{"topic_shift": false, "utterance": "Hello, I have a driver restriction, can the restriction be removed early?", "session_id": "doc2dial_2023"}
{"topic_shift": true, "utterance": "Did you got the revocation due to a DUI or any alcohol-related incident?", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "No, the revocation was not due to any alcohol-related incident.", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "So, just for confirmation, the revocation was not due to a DUI or something similar.", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "yes, that's correct. Not for a DUI or anything like that.", "session_id": "doc2dial_2023"}
{"topic_shift": true, "utterance": "Can you give me any info about installation fees?", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "You can get more information about it on the Ignition Interlock page at the NYS Division of Criminal Justice Services website.", "session_id": "doc2dial_2023"}
{"topic_shift": true, "utterance": "In case I have a moving violation before I get my driver's license while I have the problem driver restriction, what could happen?", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "If you get convicted with a moving violation, like tailgating or speeding, the approval of a driver license would be withdrawn.", "session_id": "doc2dial_2023"}
{"topic_shift": true, "utterance": "what if I have a DUI violation in my driving history?", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "in that case, you could be required to install an Ignition interlock device on all of the vehicles you own or operate. Also, you would be subject to the problem driving restrictions.", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "What could happen if I get convicted from driving out of restriction?", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "If you get convicted then your driver's license will be revoked.", "session_id": "doc2dial_2023"}
{"topic_shift": false, "utterance": "Hello I need information about How do I get a title if I don't want a registration?", "session_id": "doc2dial_2745"}
{"topic_shift": true, "utterance": "This is known as a title-only transaction. Complete a Vehicle Registration / Title Application PDF MV-82 or Title Application PDF MV-82TON, available at any motor vehicle office. It is also available upon request at a DMV Call Center or DMV Internet Office.", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "Have you requested a certificate of title?", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2745"}
{"topic_shift": true, "utterance": "What do I have to do to register?", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "To register, your Application for Registration / Title MV-82 must include a certified photocopy of the out-of-state certificate of title on your behalf, or written verification from the out-of-state motor vehicle title authority that you are the owner. of the vehicle and that the other state authority had sent the original title to the holder of the lien.", "session_id": "doc2dial_2745"}
{"topic_shift": true, "utterance": "What vehicles must be titled?", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "New York State issues a Certificate of Title MV-999 for:   most motor vehicles from model year 1973 or later;     motorboats, 1987 or later model, measuring 14 feet or more", "session_id": "doc2dial_2745"}
{"topic_shift": true, "utterance": "How do I transfer a title?", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "You cannot transfer a title certificate to a new owner if the back of the title is already signed. You must first obtain a title in your own name, then transfer it to the new owner.", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "you are a seller", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "Has your signature changed?", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "If you change or correct any information, including signatures or addresses, the title will not be valid.", "session_id": "doc2dial_2745"}
{"topic_shift": false, "utterance": "Hi there, I am enquiring about benefits for my spouse in retirement", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "You may be able to get spouse's retirement benefits even if you never worked under Social Security. You may qualify for these benefits if you are at least  years of age and your spouse is receiving retirement of disability benefits. You may also qualify for Medicare at the age of 65", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "What happens with spouse's benefits if I am divorced?", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "If you are divorced, you may still qualify for benefits on your ex-spouse's record", "session_id": "doc2dial_325"}
{"topic_shift": true, "utterance": "How do I know how much I will receive in spouse's benefits?", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "Will you be applying for your own retirement benefits and for benefits as a spouse?", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "No, not at this time", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "Do you know if your benefits as a spouse will be higher than your own retirement benefits?", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "Yes, my benefits as a spouse will be higher", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "In this case, you will receive a combination of benefits that will equal the higher spouse benefit", "session_id": "doc2dial_325"}
{"topic_shift": true, "utterance": "How do I apply for benefits if I am hard of hearing?", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "If you are deaf or hard of hearing, you can contact us at TTY 1-800-325-0778", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "How can I apply for spouse benefits?", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "You can apply online using our Social Security Retirement/Medicare Benefit Application. This can be used to apply for retirement, spouse's, divorced spouse's or Medicare benefits", "session_id": "doc2dial_325"}
{"topic_shift": false, "utterance": "Hello I need information about Title VA 38 USC 1151", "session_id": "doc2dial_1258"}
{"topic_shift": false, "utterance": "of course, If you suffered an additional disability or your existing injury or illness worsened while receiving VA medical care or participating in a VA program designed to help you find, obtain, or keep a job-", "session_id": "doc2dial_1258"}
{"topic_shift": false, "utterance": "no, my disability did not worsen while receiving VA medical care", "session_id": "doc2dial_1258"}
{"topic_shift": true, "utterance": "but I'd like to know if I can get VA compensation", "session_id": "doc2dial_1258"}
{"topic_shift": false, "utterance": "You may be able to obtain VA compensation if you suffered an additional disability or if your current disability worsened as a direct result of any of the reasons listed below and the additional disability was not a reasonably expected result or complication of treatment.", "session_id": "doc2dial_1258"}
{"topic_shift": false, "utterance": "What circumstances had to surround my disability to make it valid for compensation?", "session_id": "doc2dial_1258"}
{"topic_shift": false, "utterance": "For you to be eligible for compensation At least one of these must have directly led to an additional disability or your injury or illness to worsen: VA neglect or neglect, or\u00a0\u00a0\u00a0\u00a0 VA medical or surgical treatment", "session_id": "doc2dial_1258"}
{"topic_shift": true, "utterance": "What if the Va suffered an additional disability while receiving VA medical care?", "session_id": "doc2dial_1258"}
{"topic_shift": false, "utterance": "in that case you may be able to obtain compensation.", "session_id": "doc2dial_1258"}
{"topic_shift": true, "utterance": "Who is covered in this program?", "session_id": "doc2dial_1258"}
{"topic_shift": false, "utterance": "it's only for Veterans", "session_id": "doc2dial_1258"}
{"topic_shift": false, "utterance": "Can you tell me how to remove a lien from my title? I live in NY and want to have a title without a lien.", "session_id": "doc2dial_2751"}
{"topic_shift": true, "utterance": "Have you paid your loan in full?", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "Yes, I just finish paying off my loan.", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "Then the lienholder must promptly send you a proof of lien satisfaction called a \"lien release\". This is usually a Notice of Recorded Lien (MV-901), marked and endorsed by the lender proving payment.", "session_id": "doc2dial_2751"}
{"topic_shift": true, "utterance": "That's good to know. Do you have some more useful information about titles?", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "Of course. Simply read the DMV publication Let the Buyer Be Aware, Buying a New or Used Car (C-18) for helpful information about brands on titles and what they mean.", "session_id": "doc2dial_2751"}
{"topic_shift": true, "utterance": "*makes no sense*", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "*makes no sense*", "session_id": "doc2dial_2751"}
{"topic_shift": true, "utterance": "Alright. What if I'm the seller of a vehicle?", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "In that case the vehicle will immediately belong to the new owner, as soon as you sign.", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "You are talking about the line for \"Seller's Signature\", right?", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "That is correct.", "session_id": "doc2dial_2751"}
{"topic_shift": true, "utterance": "What would I have to do if I was the new owner?", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "You will need proof of the purchase price for sales tax purposes -- have the seller fill out the appropriate NYS vehicle sales tax form, most often the \"Affidavit of Sale/Statement of Transaction\" (DTF-802) available at any motor vehicle office, by request from a DMV Call Center or from the DMV Internet Office.", "session_id": "doc2dial_2751"}
{"topic_shift": false, "utterance": "I want to know if I'm eligible for a teacher loan forgiveness.", "session_id": "doc2dial_2989"}
{"topic_shift": true, "utterance": "Are you in default on a loan?", "session_id": "doc2dial_2989"}
{"topic_shift": false, "utterance": "I am, yes.", "session_id": "doc2dial_2989"}
{"topic_shift": false, "utterance": "Then first you should make satisfactory repayment arrangements with the holder of the defaulted loan, if you don't do that first then you wouldn't be eligible.", "session_id": "doc2dial_2989"}
{"topic_shift": true, "utterance": "And what do I have to do if the loans are with different loan servicers?", "session_id": "doc2dial_2989"}
{"topic_shift": false, "utterance": "just submit a separate form to each of the servicers.", "session_id": "doc2dial_2989"}
{"topic_shift": true, "utterance": "In my case, I taught at school that was included in the TCLI Directory only during my first year of teaching. Would the rest of my teaching years be counted towards the 5 years to qualify for the teacher loan forgiveness?", "session_id": "doc2dial_2989"}
{"topic_shift": false, "utterance": "Yes, don't worry, the rest of your teaching years on that school will be counted as well.", "session_id": "doc2dial_2989"}
{"topic_shift": true, "utterance": "How can I know if I qualify as a highly qualified teacher?", "session_id": "doc2dial_2989"}
{"topic_shift": false, "utterance": "You must meet some basic requirements to qualify as a highly qualified teacher, with additional requirements depending of if you are a elementary or secondary school teacher and whether you're new to the teaching profession.", "session_id": "doc2dial_2989"}
{"topic_shift": true, "utterance": "And how do I know if I'm teaching at a low-income school? I worked in an Indian reservation school.", "session_id": "doc2dial_2989"}
{"topic_shift": false, "utterance": "All elementary and secondary schools operated by the Bureau of Indian Education BIE or on Indian reservations by Indian tribal groups qualify as low-income schools.", "session_id": "doc2dial_2989"}
{"topic_shift": false, "utterance": "How do I find out how to get benefits for my spouse?", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "Even if you have never worked under Social Security you may be able to get spouse s retirement benefits if you are at least 62 years of age and your spouse is receiving retirement or disability benefits", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "Are you divorced?", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "Read For information on the requirements for Divorced Spouse 's Benefits", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "What are the requirments?", "session_id": "doc2dial_331"}
{"topic_shift": true, "utterance": "If you do not live in the U.S. or one of its territoriess you can also - Contact the nearest U.S. Social Security office , U.S. Embassy or consulate", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "If you do not live in the U.S. or one of its territoriess you can also - Contact the nearest U.S. Social Security office , U.S. Embassy or consulate", "session_id": "doc2dial_331"}
{"topic_shift": true, "utterance": "What age does my spouse need to be?", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "the option to take only one benefit at full retirement age no longer exists", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "When do I begin to receive benefits?", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "] between age 62 and your full retirement age the amount will be permanently reduced by a percentage based on the number of months up to your full retirement age", "session_id": "doc2dial_331"}
{"topic_shift": false, "utterance": "Hi there. I'm looking some help related to the information I need to provide on my student aid loan apply form, about me and my parents.", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Sure, no problem. You need to have present who counts as your parents when you file your fafsa form.", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Are you dependent of your parents?", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Not, pretty much, that's why I have some doubts about it.", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Ok, no problem.  There is a stepparent currently married to your legal parent?", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Yes, that's right, Is that important?", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Yes, in that cases, you need to provide the information of him or her too.", "session_id": "doc2dial_3329"}
{"topic_shift": true, "utterance": "And what happens if I can't provide some this information?", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Depending of the circumstances, you may be able to submit your fafsa form without some of your parent information despite being considered a dependent student. Did you know that?", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "I have kinda heard about that, but I wasn't very sure.", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Is any of your parents incarcerated?", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Yes, that's right.", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "In that case you can provide your fafsa form with some the information related to your parents.", "session_id": "doc2dial_3329"}
{"topic_shift": true, "utterance": "Do I have to say which of them is on jail?", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Is not necessary, the fafsa form use gender neutral terminology, for this kind of cases, So it don't really matters.", "session_id": "doc2dial_3329"}
{"topic_shift": false, "utterance": "Can you tell me about SSI Benefits?", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "SSI or Supplemental Security Income program pay benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_457"}
{"topic_shift": true, "utterance": "Can I apply online for SSI and Disability benefits online?", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "Yes, you can apply online for SSI and Disability benefits.", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "Is it necessary to apply for benefits online?", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "Yes, you can apply for Disability and SSI benefits online on your computer.", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "What is the age a person needs to be to apply for SSI online?", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "You can file for SSI online but you are eligible if you are 18-65 years old.", "session_id": "doc2dial_457"}
{"topic_shift": true, "utterance": "Am I allowed to file an appeal if my SSI application is denied?", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "Yes, you can filel an appeal.", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "Did we recently deny your SSI application?", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "Yes, my SSI application was denied.", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "You can file an SSI appeal online and read how to appeal online also.", "session_id": "doc2dial_457"}
{"topic_shift": false, "utterance": "Hello there, i'm looking for some info about how to remove a lienholder from a title.", "session_id": "doc2dial_2037"}
{"topic_shift": true, "utterance": "I understand that you want to remove a lienholder from a title certificate?", "session_id": "doc2dial_2037"}
{"topic_shift": false, "utterance": "No, not exactly, but something related to it.", "session_id": "doc2dial_2037"}
{"topic_shift": true, "utterance": "Ok. Maybe you're looking to know what is to be considered a acceptable proof that a lien is satisfied?", "session_id": "doc2dial_2037"}
{"topic_shift": false, "utterance": "Yeah, that's the one. I got it written right here.", "session_id": "doc2dial_2037"}
{"topic_shift": false, "utterance": "Perfect. In that regard, you must know there are two acceptable proof you can provide. One of them is form MV-901 also known as Notice of Record Lien, which you can bring to your DMV office.", "session_id": "doc2dial_2037"}
{"topic_shift": false, "utterance": "Thank you, it helps me a lot. Um, What can you tell me in the case the lienholder not being a loan company but a particular instead?", "session_id": "doc2dial_2037"}
{"topic_shift": false, "utterance": "Not to worry. You just need to make sure the letter you get from the lienholder is properly notarized.", "session_id": "doc2dial_2037"}
{"topic_shift": true, "utterance": "Ok, good to know isn't anything complicated. A last question, i have this vehicle registered in NYS but its title is being sent to me from out-of-state, i s there anything i have to do once i receive it?", "session_id": "doc2dial_2037"}
{"topic_shift": false, "utterance": "Certainly. Once you have it, you must send it to the Title Services Bureau. In that way, the DMV will send you back a NYS title certificate instead. In case you're wondering, there i no fee to be paid because that fee was already paid when you registered your vehicle in NYS.", "session_id": "doc2dial_2037"}
{"topic_shift": false, "utterance": "I have made FAFSA submissions already, but it shows that I have lower completion totals that I thought, why would this be?", "session_id": "doc2dial_3301"}
{"topic_shift": true, "utterance": "Have you kept a close eye on the level of FAFSA submissions that you have made?", "session_id": "doc2dial_3301"}
{"topic_shift": false, "utterance": "Yes I have, and I believe that my submission levels should be higher", "session_id": "doc2dial_3301"}
{"topic_shift": false, "utterance": "Do you think that your high school may have inadvertently overestimated their FAFSA completion rate?", "session_id": "doc2dial_3301"}
{"topic_shift": false, "utterance": "No, I don't think so but I haven't checked this out fully", "session_id": "doc2dial_3301"}
{"topic_shift": false, "utterance": "Did you list the name of your high school in the correct way on your FAFSA form?", "session_id": "doc2dial_3301"}
{"topic_shift": false, "utterance": "I'll have to check, maybe I didn't list the name correctly", "session_id": "doc2dial_3301"}
{"topic_shift": true, "utterance": "Is there a reason why a district will appear in white on a map regarding FAFSA completion data?", "session_id": "doc2dial_3301"}
{"topic_shift": false, "utterance": "Are you sure that your district has supplied all the relevant and correct information?", "session_id": "doc2dial_3301"}
{"topic_shift": false, "utterance": "I'm not sure and I don't really know how to find this out", "session_id": "doc2dial_3301"}
{"topic_shift": false, "utterance": "Is there anything that will make me more likely to get these benefits?", "session_id": "doc2dial_1516"}
{"topic_shift": true, "utterance": "Yes You may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "which are the requirements?", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "Receive financial compensation payments from VA for a service - connected disability", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "Were discharged for a disability resulting from something that happened to you in the line of duty", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "Were discharged for a disability that got worse in the line of duty", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "If possible you qualify for improved eligibility status, which means you will be placed in a higher priority group.", "session_id": "doc2dial_1516"}
{"topic_shift": true, "utterance": "Can I get VA health care benefits?", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge", "session_id": "doc2dial_1516"}
{"topic_shift": false, "utterance": "I was curious about copays", "session_id": "doc2dial_1270"}
{"topic_shift": true, "utterance": "You can view our current copay rates for different types of care, tests, and medications to satisfy your curiosity", "session_id": "doc2dial_1270"}
{"topic_shift": true, "utterance": "Would you like information on other services and benefits?", "session_id": "doc2dial_1270"}
{"topic_shift": false, "utterance": "yes, got anything on disability", "session_id": "doc2dial_1270"}
{"topic_shift": false, "utterance": "We can help you learn how to file a claim for disability compensation and how to manage your disability benefits", "session_id": "doc2dial_1270"}
{"topic_shift": true, "utterance": "what does VA health care cover?", "session_id": "doc2dial_1270"}
{"topic_shift": false, "utterance": "You are covered for regular checkups with your primary care provider and appointments with specialists like cardiologists , gynecologists , and mental health providers", "session_id": "doc2dial_1270"}
{"topic_shift": true, "utterance": "am I still covered if I become homeless and have to move around?", "session_id": "doc2dial_1270"}
{"topic_shift": false, "utterance": "Yes, we offer many programs and services that may help including free health care. We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.", "session_id": "doc2dial_1270"}
{"topic_shift": true, "utterance": "do you have a wellness program?", "session_id": "doc2dial_1270"}
{"topic_shift": false, "utterance": "Yes, we have Veterans programs for health and wellness", "session_id": "doc2dial_1270"}
{"topic_shift": true, "utterance": "who do we talk to if we need help with a problem?", "session_id": "doc2dial_1270"}
{"topic_shift": false, "utterance": "If you are a Veteran in crisis you can talk to our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is free and available 24/7.", "session_id": "doc2dial_1270"}
{"topic_shift": true, "utterance": "do you have home care services?", "session_id": "doc2dial_1270"}
{"topic_shift": false, "utterance": "Yes, you can access Veterans health care services like home care", "session_id": "doc2dial_1270"}
{"topic_shift": false, "utterance": "I have questions about the point and insurance reduction program.", "session_id": "doc2dial_2779"}
{"topic_shift": true, "utterance": "Have you taken the course yet?", "session_id": "doc2dial_2779"}
{"topic_shift": false, "utterance": "Yes. I just started it.", "session_id": "doc2dial_2779"}
{"topic_shift": false, "utterance": "Do you know how long the course is and what it will cost?", "session_id": "doc2dial_2779"}
{"topic_shift": false, "utterance": "No. I have some idea on the length and costs, but I need clarification on that.", "session_id": "doc2dial_2779"}
{"topic_shift": true, "utterance": "Once I complete the course and receive my certificate, will I see a reduction in insurance costs if I present my certificate to the insurance company within 90 days after getting it?", "session_id": "doc2dial_2779"}
{"topic_shift": false, "utterance": "Yes. You will see an immediate reduction in your liability and collision premium.", "session_id": "doc2dial_2779"}
{"topic_shift": true, "utterance": "How can I verify that the course completion has been put on my driving record?", "session_id": "doc2dial_2779"}
{"topic_shift": false, "utterance": "You can request a copy of your driving record from the DMV.", "session_id": "doc2dial_2779"}
{"topic_shift": false, "utterance": "Does completing the Point and Insurance Reduction Program have any affect on my Driver Responsibility Assessment?", "session_id": "doc2dial_2779"}
{"topic_shift": false, "utterance": "Completing the Point and Insurance Reduction Program does not prevent or reduce the calculation of points affecting your Driver Responsibility Assessment.", "session_id": "doc2dial_2779"}
{"topic_shift": false, "utterance": "Hi, hope your day is going good. I have a question about the documents I need to provide?", "session_id": "doc2dial_319"}
{"topic_shift": true, "utterance": "You need to provide documents to show you are eligible.", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "Like what?", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "Do you have a birth certificate or other proof of birth?", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "I don't think that I do. What should I do?", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "Do you have proof of U.S. citizenship or lawful alien status?", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "Oh yes! I do have proof of U.S. citizenship.", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "Or do you have a U.S. military discharge paper if you had military service before 1968?", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "No, I don't have that.", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "We will need to see the documents to show you are eligible.", "session_id": "doc2dial_319"}
{"topic_shift": true, "utterance": "If I mail my documents what will happen if they get lost?", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "Bring them to a social security office instead.", "session_id": "doc2dial_319"}
{"topic_shift": false, "utterance": "Hi there. I would like to get some information related to the repayment of loans.", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "Sure, we can help you to make a plan to successfully repay your loan.", "session_id": "doc2dial_3467"}
{"topic_shift": true, "utterance": "Great. And when do I have to start paying this loan?", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "You start paying once you graduate. , drop below half-time enrollment or if you leave school.", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "Is your student loan a direct subsidized or unsubsidized one or a federal family education loan?", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "Not really... Well, I am not sure.", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "Is your loan a plus one?", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "Yes, the one I got is that one.", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "Great. If that's the case you'll start to repay your loan just before it's payout.", "session_id": "doc2dial_3467"}
{"topic_shift": true, "utterance": "I see... But what will happens if by chance I miss any of the payments?", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "In that case, is very important to stay in touch with your loan servicer, specially if you have any struggles to make payments on your loans.", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "I see. And if I can't make payments at all?", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "In that case, you have to contact with your loan servicer to find out your options.", "session_id": "doc2dial_3467"}
{"topic_shift": false, "utterance": "how student loan payments are handled", "session_id": "doc2dial_3473"}
{"topic_shift": true, "utterance": "Well the US Department of Education uses multiple loan managers to handle billing and other loan services for the William D. Ford Federal Direct Loan Direct Loan Program and for loans made under the FFEL Program of Federal Family Education Loans and that ED later purchased", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "do you want to make a payment?", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "If I want to know more about this topic and make payments", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "You will receive a 0.25% interest rate deduction on direct loans. Contact your loan servicer for more information.", "session_id": "doc2dial_3473"}
{"topic_shift": true, "utterance": "ok i understand and what things should i avoid?", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "One thing you definitely want to avoid is going default! This occurs when you are at least nine months behind on your student loan. The consequences of default include damage to your credit rating and future indebtedness.", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "What if it's not up to me and I can't make payments?", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "contact your loan servicer to find out your options.", "session_id": "doc2dial_3473"}
{"topic_shift": true, "utterance": "How can I make a payment by post?", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "you must contact your loan servicer for the mailing address", "session_id": "doc2dial_3473"}
{"topic_shift": true, "utterance": "Can you forgive the student loan?", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "Generally, you are required to repay your student loan, but in certain situations, your loan may be forgiven, canceled, or canceled", "session_id": "doc2dial_3473"}
{"topic_shift": false, "utterance": "Hello, I am here to learn a few things about compensation for veterans. Would be great if you help me out.", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "Gladly. Have you suffered an added disability or your existing injury or disease got worse while you were getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job?", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_1264"}
{"topic_shift": true, "utterance": "How can I receive compensation?", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "You'll need to file a claim for disability compensation.", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "Do you want to file a claim?", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "Yes, but I don't know how.", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "In order to file a claim, you'll have to show us that the added disability happened because of VA medical care or a VA program designed to help you find, get, or keep a job.", "session_id": "doc2dial_1264"}
{"topic_shift": true, "utterance": "I see. And who is covered?", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "Veterans are covered.", "session_id": "doc2dial_1264"}
{"topic_shift": true, "utterance": "Perfect, because I happen to be one. What conditions do I need to fulfill to receive compensation?", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "VA carelessness or negligence or VA medical or surgical treatment must have led directly to an added disability or to your injury or disease getting worse.", "session_id": "doc2dial_1264"}
{"topic_shift": false, "utterance": "what can you tell me about VMLI?", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "[2] Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service - connected disabilities who ve adapted a home to fit their needs .s   [3] Find out if you qualify and how to apply and manage your coverage", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "Am I eligible for Veterans Mortgage Life Insurance?", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "We'll help you find out if you qualify and how to apply and manage your coverage", "session_id": "doc2dial_1502"}
{"topic_shift": true, "utterance": "are there any requirements?", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "YesDo you have a severe disability that we ve concluded was caused or made worse by your service?", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "Received a Specially Adapted Housing SAH grant to buy , build , or make changes like installing ramps or widening doorways to a home so you can live more independently?", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "Have the title of the home?", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "Have a mortgage on the home?", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "Are under 70 years old?", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "You are able to get VMLI", "session_id": "doc2dial_1502"}
{"topic_shift": false, "utterance": "What am I looking for when trying to compare chools?", "session_id": "doc2dial_3315"}
{"topic_shift": true, "utterance": "Have you started research on schools and colleges at this point?", "session_id": "doc2dial_3315"}
{"topic_shift": false, "utterance": "No, not yet, I am very new to this", "session_id": "doc2dial_3315"}
{"topic_shift": true, "utterance": "Are there a defined set of admission requirements that cover off all schools?", "session_id": "doc2dial_3315"}
{"topic_shift": false, "utterance": "Each school has their own set of admission requirements. You can visit the relevant school's website to find out what exactly these are", "session_id": "doc2dial_3315"}
{"topic_shift": true, "utterance": "Is there any way that I can get a refund if I do not complete course work?", "session_id": "doc2dial_3315"}
{"topic_shift": false, "utterance": "It is possible that you might be able to get some of your money back, this will depend on the circumstances and on the school", "session_id": "doc2dial_3315"}
{"topic_shift": true, "utterance": "Are there any lists that I can refer to that highlight any complaints that have been made against a school?", "session_id": "doc2dial_3315"}
{"topic_shift": false, "utterance": "You could check with your local Better Business Bureau. You could also check with your state higher education agency or the consumer protection division of your state attorney general's office. You could also check with the agency that accredits the school, to see if the school meets the required standards", "session_id": "doc2dial_3315"}
{"topic_shift": true, "utterance": "Is there such a thing as useful statistics for a school?", "session_id": "doc2dial_3315"}
{"topic_shift": false, "utterance": "Statistics can be used to help you compare and evaluate schools", "session_id": "doc2dial_3315"}
{"topic_shift": false, "utterance": "I want to create a MySocial Securtiy account.", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "Do you want to know what's needed to create your account?", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "When you create your account you'll be asked for personal information about yourself to verify your identity and then you'll be asked to create your username and password.", "session_id": "doc2dial_480"}
{"topic_shift": true, "utterance": "Can I lift a security freeze on my credit report to create an account?", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "Yes, you can ask our Identity Services Provider to temporarily lift your security freeze so you can create your account.", "session_id": "doc2dial_480"}
{"topic_shift": true, "utterance": "Is it possible to let other people use my account?.", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "No, your account must be used only by you.", "session_id": "doc2dial_480"}
{"topic_shift": true, "utterance": "Will my security freeze be reinstated after I create my account?", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "The Identity Service Provider may reinstate the security freeze after the temporary lift expires.", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "Where can I get more info about security freezes?", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "You can read the Federal Trade Commission's Credit Freeze FAQs", "session_id": "doc2dial_480"}
{"topic_shift": false, "utterance": "Will my children get benefits as well?", "session_id": "doc2dial_3498"}
{"topic_shift": true, "utterance": "Are you or a spouse on disability?", "session_id": "doc2dial_3498"}
{"topic_shift": false, "utterance": "yes we both are.", "session_id": "doc2dial_3498"}
{"topic_shift": false, "utterance": "ok no problem. Thanks for the response your children may also qualify to receive benefits on your record", "session_id": "doc2dial_3498"}
{"topic_shift": true, "utterance": "How old do they need to be? My spouse that is", "session_id": "doc2dial_3498"}
{"topic_shift": false, "utterance": "your ex - spouse must be at least 62 years old", "session_id": "doc2dial_3498"}
{"topic_shift": true, "utterance": "Are there any books or pages i can read about this?", "session_id": "doc2dial_3498"}
{"topic_shift": false, "utterance": "please refer to  Disability Benefits article", "session_id": "doc2dial_3498"}
{"topic_shift": true, "utterance": "ok thanks", "session_id": "doc2dial_3498"}
{"topic_shift": false, "utterance": "the child must be unmarried", "session_id": "doc2dial_3498"}
{"topic_shift": true, "utterance": "are there any publication abpout this?", "session_id": "doc2dial_3498"}
{"topic_shift": false, "utterance": "Publicationsp   [70] Disability Benefits   [71] Benefits For Children", "session_id": "doc2dial_3498"}
{"topic_shift": false, "utterance": "I need registration information for an out of state car", "session_id": "doc2dial_2786"}
{"topic_shift": true, "utterance": "Do you want to know if you have to register your vehicle in New York State?", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "yea", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "You might need to register the car under certain situations", "session_id": "doc2dial_2786"}
{"topic_shift": true, "utterance": "what if I do have to register but the title is not in my name? I have a 2008 Honda Accord that was bought used", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "For a used vehicle purchased from an out-of-state dealer, you will need to provide an out-of-state title certificate or transferrable registration transferred to the dealer, OR the dealer\u2019s bill of sale that transfers ownership to you", "session_id": "doc2dial_2786"}
{"topic_shift": true, "utterance": "so will I need to register if I move to NY full time?", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "Yes,  you must register your vehicle here within 30 days of becoming a resident", "session_id": "doc2dial_2786"}
{"topic_shift": true, "utterance": "If my car had been purchased new from a New Jersey dealership what would I need as proof of ownership?", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "You would need the Manufacturer\u2019s Certificate of Origin, and the dealer's bill of sale", "session_id": "doc2dial_2786"}
{"topic_shift": true, "utterance": "ok, and what will I need to have with me to register the car?", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "Before you visit a DMV office to register your vehicle, you should complete the Document Guide to make sure you bring the correct documents with you. The requirements to register an out-of-state vehicle are generally the same as to register and title vehicle in New York.", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "can you give me a link to the document guide?", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "Yes, I can link you to the Document Guide", "session_id": "doc2dial_2786"}
{"topic_shift": true, "utterance": "last question I want to ask is if there is a way around the California emission standards?", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "You should read the information about California emissions standards to determine if there is an exemption for your vehicle.", "session_id": "doc2dial_2786"}
{"topic_shift": false, "utterance": "Hello, I would like to know additional information about the purchase or sale of a vehicle", "session_id": "doc2dial_2792"}
{"topic_shift": true, "utterance": "you want to know about Name change?", "session_id": "doc2dial_2792"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2792"}
{"topic_shift": false, "utterance": "You cannot change the name on the vehicle registration or title certificate to someone else's name. You must transfer ownership of the vehicle.", "session_id": "doc2dial_2792"}
{"topic_shift": true, "utterance": "and what if they suffer flood damage", "session_id": "doc2dial_2792"}
{"topic_shift": false, "utterance": "You can check the National Insurance Crime Bureau's database to see if a vehicle is damaged by flooding. You will need the VIN vehicle identification number.", "session_id": "doc2dial_2792"}
{"topic_shift": true, "utterance": "and what should the buyer of a vehicle do?", "session_id": "doc2dial_2792"}
{"topic_shift": false, "utterance": "The buyer should   sign the bill of sale, even if it is a gift    pay sales tax or have proof of an exemption", "session_id": "doc2dial_2792"}
{"topic_shift": true, "utterance": "and what advice can you give me to buy a vehicle?", "session_id": "doc2dial_2792"}
{"topic_shift": false, "utterance": "Read DMV brochures, Inform Buyer and Questions and Answers about your certificate of title", "session_id": "doc2dial_2792"}
{"topic_shift": true, "utterance": "and are Proof of Ownership necessary?", "session_id": "doc2dial_2792"}
{"topic_shift": false, "utterance": "The proofs of ownership necessary to register and title a vehicle in New York are different for different types of vehicles, for example, cars, trailers, boats, snowmobiles, manufactured homes.   Acceptable proof of ownership   Obtain proof of ownership in pur chase", "session_id": "doc2dial_2792"}
{"topic_shift": false, "utterance": "Is direct depositied offered?", "session_id": "doc2dial_494"}
{"topic_shift": true, "utterance": "do you need to set up or change direct deposit?", "session_id": "doc2dial_494"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_494"}
{"topic_shift": true, "utterance": "Do you know what direct deposit is?", "session_id": "doc2dial_494"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_494"}
{"topic_shift": true, "utterance": "Would you like more information?", "session_id": "doc2dial_494"}
{"topic_shift": false, "utterance": "no thank you", "session_id": "doc2dial_494"}
{"topic_shift": true, "utterance": "Do you still have questions?", "session_id": "doc2dial_494"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_494"}
{"topic_shift": true, "utterance": "can I change direct deposti?", "session_id": "doc2dial_494"}
{"topic_shift": false, "utterance": "We are constantly expandingand improving our online services , including the ability to set up or change your direct depositinformation .", "session_id": "doc2dial_494"}
{"topic_shift": false, "utterance": "Hi, could you please explain what an award letter is?", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "An award letter tells you what financial aid  you can receive at a particular college or career school. Have you applied for aid at a college?", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "Yes I have applied to several career schools.", "session_id": "doc2dial_2962"}
{"topic_shift": true, "utterance": "I have an aid offer but am having difficulty figuring out the net price for the school where can I get  help?", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "You can get help with this by contacting the financial aid office at the school. Remember it is important to understand what is being offered. For example is it a loan or is it a grant.", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "What if the aid is not sufficient and I have to take out a loan to pay for schooling?", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "If you have to take out a loan you should pay special attention to the terms and conditions of private loans so that you understand what your obligations would be. You should read up about federal versus private loans.", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "What is meant by net costs for schooling?", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "The net cost is the amount you will have to pay out of your pocket by way of loans or using your earnings from work.", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "What should I do if the college does not list the cost of attendance on the aid offer?", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "If your award letter does not mention the cost of attendance you should ask the financial aid office for this figure. You should make sure it includes amounts you will pay to the school directly such as tuition fees as well as other costs such as living expenses, books, supplies, etc.", "session_id": "doc2dial_2962"}
{"topic_shift": false, "utterance": "Hello, I have an issue. I withdrew from school and I'm wondering about some things regarding the return of my loan funds.", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "You're in the right place then. Here you can learn more about the unpaid refund discharge to see whether you might qualify.", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "Did you withdraw from school after receiving a loan made under the William D. Ford Federal Direct Loan Direct Loan Program or Federal Family Education Loan FFEL Program?", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "No, that isn't the case.", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "Did the school NOT make a required return of the loan funds after you withdrew?", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "No, they returned the loan funds.", "session_id": "doc2dial_2976"}
{"topic_shift": true, "utterance": "So how much of my loan will be discharged if I was approved for that?", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "Only the portion of your loan that your school should have returned will be discharged. Contact your loan servicer for more information.", "session_id": "doc2dial_2976"}
{"topic_shift": true, "utterance": "What if I'm ready to apply for the unpaid refund discharge?", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "Then you must complete the Loan Discharge Application: Unpaid Refund and send the completed form to your loan servicer.", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "What if I want to apply for an unpaid refund discharge, but my school has closed down?", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "In that case you should first determine if you may be eligible for a closed school discharge instead. Contact your loan servicer for more information. Find out who your loan servicer is by logging in to My Federal Student Aid.", "session_id": "doc2dial_2976"}
{"topic_shift": false, "utterance": "Hey there. I need help avoiding a mortgage foreclosure.", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "Of course. Are you falling behind on your mortgage payments then?", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "Yes, I am. This is why I'm here.", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "I understand. You should know, that if you fall far behind on your mortgage payments, your mortgage servicer, the company that handles collecting the money for your lender, can take your house to cover the money owed. This process is called foreclosure. I can help you find out how our VA loan technicians can help you avoid foreclosure and keep your house.", "session_id": "doc2dial_3659"}
{"topic_shift": true, "utterance": "I have a VA direct loan. Can someone take care of my case?", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "If you have a VA direct or VA-backed loan and it's 61 days past due, we'll automatically assign a VA Loan Technician to your loan.", "session_id": "doc2dial_3659"}
{"topic_shift": true, "utterance": "That sounds good. Is there something that can help me avoid foreclosure?", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "Yes, a repayment plan can help you avoid foreclosure.", "session_id": "doc2dial_3659"}
{"topic_shift": true, "utterance": "Can't you talk to my servicer? I don't know how to do it.", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "If you need our help and advice, please contact a VA Loan Technician at 1-877-827-3702.", "session_id": "doc2dial_3659"}
{"topic_shift": true, "utterance": "My loan is more than 60 days past due, can you get someone to help me please?", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "Don't worry. If you have a VA direct or VA-backed loan and it's 61 days past due, we'll automatically assign a VA Loan Technician to your loan.", "session_id": "doc2dial_3659"}
{"topic_shift": true, "utterance": "What happens if I owe more money than my house is worth?", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "In that case your servicer might agree to a short sale. his means the servicer will accept the total proceeds from the home sale even if it s less than the full amount you owe on the mortgage as full payment of the debt you owe.", "session_id": "doc2dial_3659"}
{"topic_shift": false, "utterance": "What documents do I need to get a replacement Social Security card with my original number?", "session_id": "doc2dial_127"}
{"topic_shift": true, "utterance": "This will depend on your citizenship status.", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "Do you have your birth certificate?", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "Yes, I have it.", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "Excellent. You will need to submit your birth certificate to obtain your card.", "session_id": "doc2dial_127"}
{"topic_shift": true, "utterance": "Will Social Security accept a photocopy of my birth certificate?", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "No. It must be the original document or a copy certified by the agency that issued it.", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "What about a notarized copy?", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "No, we can accept notarized copies.", "session_id": "doc2dial_127"}
{"topic_shift": true, "utterance": "Will Social Security accept any other documents besides a birth certificate?", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "If you do not have a birth certificate, Social Security may accept your religious record with your date of birth before the age of 5 or a U.S. hospital record of your birth.", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "What documents do I need to prove my identity?", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "Any document you submit must not be expired. It should also show your name and date a birth or age. We also prefer that it has a recent photograph of you.", "session_id": "doc2dial_127"}
{"topic_shift": true, "utterance": "Will this ensure that I can get a replacement card?", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "Yes, as long as your documents are accepted, you should have no trouble getting a new card.", "session_id": "doc2dial_127"}
{"topic_shift": false, "utterance": "I bought my new car from a private seller.", "session_id": "doc2dial_3881"}
{"topic_shift": true, "utterance": "Was the private seller registered with the New York State DMV?", "session_id": "doc2dial_3881"}
{"topic_shift": false, "utterance": "No, not that I know of.", "session_id": "doc2dial_3881"}
{"topic_shift": true, "utterance": "What is checked during an inspection?", "session_id": "doc2dial_3881"}
{"topic_shift": false, "utterance": "We have a brochure \"New York State Vehicle Safety / Emissions Inspection Program for Cars and Light Trucks [ 3 ] C-50\" and it lists all the equipment we check.", "session_id": "doc2dial_3881"}
{"topic_shift": true, "utterance": "Ok, I will check that out. Can I renew my registration before I get a New York State inspection?", "session_id": "doc2dial_3881"}
{"topic_shift": false, "utterance": "I am going to give you the phone number to call, 518-486-9786.", "session_id": "doc2dial_3881"}
{"topic_shift": true, "utterance": "I will give them a call. What should I do if my inspection sticker falls off?", "session_id": "doc2dial_3881"}
{"topic_shift": false, "utterance": "Clear tape works great to reattach it to the windshield.", "session_id": "doc2dial_3881"}
{"topic_shift": false, "utterance": "Is the sticker still usable?", "session_id": "doc2dial_3881"}
{"topic_shift": false, "utterance": "It isn't an issue, my sticker didn't fall off. I was just wondering.", "session_id": "doc2dial_3881"}
{"topic_shift": false, "utterance": "Is it all possible for me to get a temporary HazMat endorsement before the background checks are completed?", "session_id": "doc2dial_2547"}
{"topic_shift": true, "utterance": "On a good note the DMV will provide a CDL with the HazMat endorsement that is valid for 90 days; but we cannot issue one until the background checks are completed and approved.", "session_id": "doc2dial_2547"}
{"topic_shift": true, "utterance": "When will I be notified of the results of my background check?", "session_id": "doc2dial_2547"}
{"topic_shift": false, "utterance": "The Federal Transportation and Security Admininstration or TSA will notify you by mail with the results of the background check.", "session_id": "doc2dial_2547"}
{"topic_shift": true, "utterance": "How will I know if my application has been approved or disapproved?", "session_id": "doc2dial_2547"}
{"topic_shift": false, "utterance": "We will mail you your approval along with how to go to the DMV office and obtain a CDL with the HazMat endorsement and your CDL will display the expiration date of your HazMat endorsement.", "session_id": "doc2dial_2547"}
{"topic_shift": true, "utterance": "Where would I mail the completed form and a copy of legal status?", "session_id": "doc2dial_2547"}
{"topic_shift": false, "utterance": "You can mail your form and legal status to HazMat UnitNYS DMV6 Empire State Plaza, Albany, NY 12228, NY 12228.", "session_id": "doc2dial_2547"}
{"topic_shift": true, "utterance": "What happens if I am not able to pass the written test or the background checks?", "session_id": "doc2dial_2547"}
{"topic_shift": false, "utterance": "Did you pass the written test and background checks?", "session_id": "doc2dial_2547"}
{"topic_shift": false, "utterance": "Yes, I passed the written test and background checks.", "session_id": "doc2dial_2547"}
{"topic_shift": false, "utterance": "That is great because if you didn't the DMV would issue your CDL without the HazMat endorsement.", "session_id": "doc2dial_2547"}
{"topic_shift": true, "utterance": "What happens if the background checks are not complete and approved before endorsement expires?", "session_id": "doc2dial_2547"}
{"topic_shift": false, "utterance": "Then you will not be able to be issued the HazMat endorsement.", "session_id": "doc2dial_2547"}
{"topic_shift": false, "utterance": "Yes, yes. I'm looking for information on mortgage.", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "Have you fall behind on your mortgage payment?", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "Yes, I have issues on the payments for the mortgage,", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "In this case, you might be on a process called foreclosure, were your mortgage service can take your house a s a way to cover the money you owned.", "session_id": "doc2dial_899"}
{"topic_shift": true, "utterance": "That sounds serious, what can I do about it?", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "In that case, you can contact us anytime to request that we assign a VA loan technician to your loan and get advice of what to do.", "session_id": "doc2dial_899"}
{"topic_shift": true, "utterance": "What happens if I have already missed a few mortgage payments?", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "This plan will help you to go back to making your regular payments.", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "But what can I do if I can make the payments on the way I am.", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "In that case you might need a loan modification and make a fresh start.", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "And what will happen with the missed payments?", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "This plan should help you add the missed mortgage payments and any related legal cost to your total loan balance.", "session_id": "doc2dial_899"}
{"topic_shift": true, "utterance": "I don't really have any financial good experience.", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "No problem. We'll provide you financial counseling even if your loan isn't a VA direct or VA backed loan.", "session_id": "doc2dial_899"}
{"topic_shift": false, "utterance": "Hello, I would like to know what kind of equipment and technology do I need to take an I-PIRP course?", "session_id": "doc2dial_2221"}
{"topic_shift": true, "utterance": "The answer depends on the alternative ADM delivery method of the course. For example, if the course is an Internet course, you must have a computer and an acceptable Internet connection.", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "if the course is an internet course?", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "You must have a computer and an acceptable Internet connection.", "session_id": "doc2dial_2221"}
{"topic_shift": true, "utterance": "Are I-PIRP websites safe?", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "Yes The DMV requires sponsors and their delivery agents to provide secure websites that protect the personal information of those taking the courses.", "session_id": "doc2dial_2221"}
{"topic_shift": true, "utterance": "What is done to ensure that the person enrolling in the course is the person taking the course?", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "Each course sponsor has different methods to validate that the person who registered for the course is the same person who takes the course. Anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines, and imprisonment.", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "Don't Have a New Yor State DMV Identification Number?", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "ADM course completion cannot be applied to your license registration. You may need to submit the Driver and / or Vehicle Registration Information Request Form PDF MV-15 before attempting to take an ADM course.", "session_id": "doc2dial_2221"}
{"topic_shift": true, "utterance": "and when do they issue the certificates of completion?", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "The course sponsor must issue the course completion certificates within 14 business days after the course ends. Some sponsors offer express delivery options at an additional cost.", "session_id": "doc2dial_2221"}
{"topic_shift": true, "utterance": "What if at the end of the course they don't give me the license registration?", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "You may need to submit the Driver and / or Vehicle Registration Information Request Form PDF MV-15 before attempting to take an ADM course", "session_id": "doc2dial_2221"}
{"topic_shift": false, "utterance": "Hello there, I have several questions regarding disability benefits. Can you help me figure things out?", "session_id": "doc2dial_641"}
{"topic_shift": true, "utterance": "Of course. Do you want to apply for a child?", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function. At this time only the Child Disability Report can be completed online.", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Can I contact you somehow? I could really use some assistance.", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_641"}
{"topic_shift": true, "utterance": "That'd be great. Do you have a phone number for those hard of hearing? I have some issues with that.", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Sure. Just call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Can I call you instead of doing this report online?", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Yes. You can do so by calling us toll-free at 1-800-772-1213.", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Should I contact social security before applying then?", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Yes, you should contact Social Security right away to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process.", "session_id": "doc2dial_641"}
{"topic_shift": false, "utterance": "Hello there. I need to know if I'm eligible for VA DIC as the wife of a deceased veteran.", "session_id": "doc2dial_1728"}
{"topic_shift": true, "utterance": "You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements. You'll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member. Evidence may include documents like military service records, doctor's reports, and medical test results.", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "Do you fulfill the requirements?", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "Yes. At least I think I do.", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "Have you married the Veteran or service member before January 1, 1957?", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "No, I married him after.", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "Have you married the Veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "Yes, I did.", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "Are you unmarried?", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "No, I said before that I was married.", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "*not possible to continue*", "session_id": "doc2dial_1728"}
{"topic_shift": true, "utterance": "My husband served on an aircraft carrier during the Vietnam War. Is he eligible for DIC?", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam, or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9, 1962, and May 7, 1975, are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure. This is a result of Public Law 116-23, also known as the Blue Water Navy Vietnam Veterans Act of 2019.", "session_id": "doc2dial_1728"}
{"topic_shift": false, "utterance": "Yes I would like some information about changing my out of state driver's license.", "session_id": "doc2dial_2235"}
{"topic_shift": false, "utterance": "Yes we have that information. You must do so within 30 days of becoming a resident of New York.", "session_id": "doc2dial_2235"}
{"topic_shift": true, "utterance": "Am I still considered as living in my new state even though my taxes are paid in another state?", "session_id": "doc2dial_2235"}
{"topic_shift": false, "utterance": "Technically, if you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.", "session_id": "doc2dial_2235"}
{"topic_shift": true, "utterance": "Do I need to show my driver's license when I go through this process?", "session_id": "doc2dial_2235"}
{"topic_shift": false, "utterance": "Yes you do.", "session_id": "doc2dial_2235"}
{"topic_shift": true, "utterance": "If I'm still living in 2 states do I need to change my driver's license?", "session_id": "doc2dial_2235"}
{"topic_shift": false, "utterance": "No, you do not need to apply for a New York State driver license until you become a New York State resident.", "session_id": "doc2dial_2235"}
{"topic_shift": false, "utterance": "Would you like to know how to obtain a New York State driver's license?", "session_id": "doc2dial_2235"}
{"topic_shift": false, "utterance": "No, I'm good for now, thanks.", "session_id": "doc2dial_2235"}
{"topic_shift": true, "utterance": "If my daughter becomes a student at a college in New York, does she need a driver's license from there?", "session_id": "doc2dial_2235"}
{"topic_shift": false, "utterance": "Students from other states, countries or nations who attend school in New York State are normally not considered residents of New York State, so no she doesn't need one specifically from there.", "session_id": "doc2dial_2235"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about disability benefits for a child under 18", "session_id": "doc2dial_655"}
{"topic_shift": true, "utterance": "do you want to apply for a child?", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_655"}
{"topic_shift": true, "utterance": "Do you want to know how to request the benefit?", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "where can I get more information?", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "You can call us toll free at 1 - 800 - 772 - 1213.", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "What is the Starter Kit for children?", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "What time do they work?", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "Representatives are available Monday through Friday from 8 a.m. at 5:30 p.m.", "session_id": "doc2dial_655"}
{"topic_shift": false, "utterance": "I cannot provide parent info due to a special circumstance, what can I do?", "session_id": "doc2dial_4122"}
{"topic_shift": true, "utterance": "Did you submit your FAFSA form without parent info?.", "session_id": "doc2dial_4122"}
{"topic_shift": false, "utterance": "Yes, that is what I had to do.", "session_id": "doc2dial_4122"}
{"topic_shift": false, "utterance": "Are your parents in jail?", "session_id": "doc2dial_4122"}
{"topic_shift": false, "utterance": "yes, my parents are in jail.", "session_id": "doc2dial_4122"}
{"topic_shift": false, "utterance": "Then you would be able to submit your FAFSA form without your parent info on it.", "session_id": "doc2dial_4122"}
{"topic_shift": true, "utterance": "What if I live somewhere besides with my parents?", "session_id": "doc2dial_4122"}
{"topic_shift": false, "utterance": "It does not matter if you live with your parents; you would still have to report info pertaining to them.", "session_id": "doc2dial_4122"}
{"topic_shift": true, "utterance": "What if my parents refuse to provide info needed for the FAFSA, how do I provide the info?", "session_id": "doc2dial_4122"}
{"topic_shift": false, "utterance": "You would have to choose the one that says I am unable to provide info about my parent.", "session_id": "doc2dial_4122"}
{"topic_shift": true, "utterance": "Why would I use my stepparents info?", "session_id": "doc2dial_4122"}
{"topic_shift": false, "utterance": "Using your stepparents info on the FAFSA form gives an accurate picture of your family's financial ability.", "session_id": "doc2dial_4122"}
{"topic_shift": false, "utterance": "What documents do I need?", "session_id": "doc2dial_133"}
{"topic_shift": true, "utterance": "We can accept only certain documents as proof of U.S. citizenship", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "Do you have proof of us citizen ship?", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "yes i do", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "you must submit it", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "we will ask to see other documents .", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "We can accept only certain documents as proof of identity", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "An acceptable document must be current not expired and show your name , identifying information date of birth or age and preferably a recent photograph", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "What if a birth certificate does not exist", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "we may be able to accept your :s   Religious record made before the age of 5 showing your date of birth", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "What documents do I need?", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "Citizenship", "session_id": "doc2dial_133"}
{"topic_shift": false, "utterance": "hello If my license is suspended for an insurance period, what can I do?", "session_id": "doc2dial_3895"}
{"topic_shift": true, "utterance": "Your registration has not expired?", "session_id": "doc2dial_3895"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3895"}
{"topic_shift": false, "utterance": "If your registration has not expired, you must turn in your plates. A driver's license is suspended when the lapse is 91 days or more or if the lapse time period has not yet been determined.", "session_id": "doc2dial_3895"}
{"topic_shift": true, "utterance": "Can someone else register the vehicle?", "session_id": "doc2dial_3895"}
{"topic_shift": false, "utterance": "The DMV will not issue a record to any person unless that person makes an affidavit on Form FS-2. The statement certifies that the purpose of the application is not to avoid the results of the current suspension. The local DMV office determines if the request will be accepted or rejected.", "session_id": "doc2dial_3895"}
{"topic_shift": true, "utterance": "and if my insurance expires, what can happen?", "session_id": "doc2dial_3895"}
{"topic_shift": false, "utterance": "In that case the DMV can suspend your registration and driver's license.", "session_id": "doc2dial_3895"}
{"topic_shift": true, "utterance": "and where do I get the FS-2 form?", "session_id": "doc2dial_3895"}
{"topic_shift": false, "utterance": "Form FS-2 is only available at a local DMV office.", "session_id": "doc2dial_3895"}
{"topic_shift": true, "utterance": "If I am suspended, what do I do?", "session_id": "doc2dial_3895"}
{"topic_shift": false, "utterance": "pay the optional civil penalty for the entire period", "session_id": "doc2dial_3895"}
{"topic_shift": false, "utterance": "I've been wondering what happens if I fail the written tests. Can you explain this, please?", "session_id": "doc2dial_2553"}
{"topic_shift": true, "utterance": "Sure. Have you failed a written test or the background checks?", "session_id": "doc2dial_2553"}
{"topic_shift": false, "utterance": "Yes, unfortunately.", "session_id": "doc2dial_2553"}
{"topic_shift": false, "utterance": "In that case the DMV will issue a CDL that does not have a HazMat endorsement.", "session_id": "doc2dial_2553"}
{"topic_shift": true, "utterance": "What do I have to do to pass the test? Can I repeat it?", "session_id": "doc2dial_2553"}
{"topic_shift": false, "utterance": "You must answer 80 % or more of the questions correctly to pass the test. You can take the test as many times as necessary until you pass the test.", "session_id": "doc2dial_2553"}
{"topic_shift": true, "utterance": "How long do background checks usually take?", "session_id": "doc2dial_2553"}
{"topic_shift": false, "utterance": "It normally takes at least 30 days from the date you submit your fingerprints to complete the background check. However, the time period can be longer than 30 days.", "session_id": "doc2dial_2553"}
{"topic_shift": true, "utterance": "That's good to know. And how can I prepare myself for the HazMat test?", "session_id": "doc2dial_2553"}
{"topic_shift": false, "utterance": "You can study the hazardous materials section of the NYS Commercial Driver License Manual (CDL-10), or study the Hazardous Materials Manual (CDL-11).", "session_id": "doc2dial_2553"}
{"topic_shift": true, "utterance": "Will do. I have one final question about fingerprinting though. Can I just come in for fingerprinting or how does it work?", "session_id": "doc2dial_2553"}
{"topic_shift": false, "utterance": "Fingerprinting is done by appointment only. You must contact Identogo to select a fingerprinting location and schedule an appointment. Visit https://uenroll.identogo.com or by calling 1-877-472-6915.", "session_id": "doc2dial_2553"}
{"topic_shift": false, "utterance": "what is VA disability compensation", "session_id": "doc2dial_3665"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "session_id": "doc2dial_3665"}
{"topic_shift": true, "utterance": "Do you need to find out how to apply?", "session_id": "doc2dial_3665"}
{"topic_shift": false, "utterance": "not at this time", "session_id": "doc2dial_3665"}
{"topic_shift": true, "utterance": "does disability compensation pay monthly?", "session_id": "doc2dial_3665"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "session_id": "doc2dial_3665"}
{"topic_shift": true, "utterance": "how do you Manage your Veterans disability benefits", "session_id": "doc2dial_3665"}
{"topic_shift": false, "utterance": "Check your VA claim or appeal statusTrack the status of your disability claim or appeal", "session_id": "doc2dial_3665"}
{"topic_shift": true, "utterance": "can I get More information and resources", "session_id": "doc2dial_3665"}
{"topic_shift": false, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating", "session_id": "doc2dial_3665"}
{"topic_shift": true, "utterance": "are you looking for grants?", "session_id": "doc2dial_3665"}
{"topic_shift": false, "utterance": "not at this time", "session_id": "doc2dial_3665"}
{"topic_shift": false, "utterance": "I need information on educational and career counseling.", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "I can assist you with how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services . You may be eligible if you re leaving active service soon , if you ve been discharged within the past year , or if you re the dependent of a Veteran .", "session_id": "doc2dial_1072"}
{"topic_shift": true, "utterance": "What are the requirements to be eligible for educational and career counseling?", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "You can get these services if one of the following is true, first  YouWill be discharged from active duty within 6 months ,", "session_id": "doc2dial_1072"}
{"topic_shift": true, "utterance": "What happens if I am eligible?", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "we'll invite you to an orientation session at your nearest VA regional benefit office .", "session_id": "doc2dial_1072"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "Counseling to help you decide which civilian or military jobs you wantsto help you find a training program or job", "session_id": "doc2dial_1072"}
{"topic_shift": true, "utterance": "I need to be discharged within 6 months from active duty to get services?", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "Yes that is one criteria we look at.", "session_id": "doc2dial_1072"}
{"topic_shift": true, "utterance": "Can I apply by mail?", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "Fill out an Educational / Vocational Counseling Application VA Form 28 - 8832 .Download VA Form 28 - 8832 PDF", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "Do you need to find out if you are eligible?", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "No that is ok", "session_id": "doc2dial_1072"}
{"topic_shift": false, "utterance": "I'm looking for information regarding the Veterans Educational Assistance Program", "session_id": "doc2dial_1714"}
{"topic_shift": false, "utterance": "Under VEAP, you may be able to use part of your military pay to help cover the cost of schooling and continue your education.", "session_id": "doc2dial_1714"}
{"topic_shift": true, "utterance": "If I put money into a VEAP account, can I get that money refunded if needs be?", "session_id": "doc2dial_1714"}
{"topic_shift": false, "utterance": "To get a refund of this money, you need to complete an Application for Refund of Educational Contributions VA Form 22-5281. This form can be downloaded from the website", "session_id": "doc2dial_1714"}
{"topic_shift": true, "utterance": "Is there a long list of pre-requisites that are needed to be fulfilled before I qualify for VEAP benefits?", "session_id": "doc2dial_1714"}
{"topic_shift": false, "utterance": "The first thing required is that you entered military service for the first time between January 1, 1977 and June 30, 1985", "session_id": "doc2dial_1714"}
{"topic_shift": false, "utterance": "That doesn't apply to me", "session_id": "doc2dial_1714"}
{"topic_shift": false, "utterance": "In that case, unfortunately you do not qualify for VEAP", "session_id": "doc2dial_1714"}
{"topic_shift": true, "utterance": "Is there any other information that I could use to apply for VEP benefits?", "session_id": "doc2dial_1714"}
{"topic_shift": false, "utterance": "Further information is provided through the Veterans Educational Assistance Program VEAP on the website", "session_id": "doc2dial_1714"}
{"topic_shift": true, "utterance": "Is there a minimum that I have to have in my VEAP fund?", "session_id": "doc2dial_1714"}
{"topic_shift": false, "utterance": "You must have at least 3 months contributions in your VEAP account", "session_id": "doc2dial_1714"}
{"topic_shift": false, "utterance": "Hello, i've been told about a funding program for those students who want to begin teaching..I would like to know more about how to begin the counseling and what comes next..Could you help me out?", "session_id": "doc2dial_3103"}
{"topic_shift": true, "utterance": "I understand you're interested into completing the initial and subsequent counseling for the Education Assistance Program?", "session_id": "doc2dial_3103"}
{"topic_shift": false, "utterance": "Don't need to complete it right now, but i would like to get some information beforehand.", "session_id": "doc2dial_3103"}
{"topic_shift": true, "utterance": "That's a good call. Do you know who are supposed to complete this counseling, then?", "session_id": "doc2dial_3103"}
{"topic_shift": false, "utterance": "Yes, please, that would be helpful.", "session_id": "doc2dial_3103"}
{"topic_shift": false, "utterance": "No problem. The TEACH program is aimed to those students who are currently receiving a TEACH Grant.", "session_id": "doc2dial_3103"}
{"topic_shift": true, "utterance": "O.k, i guess that takes a lot of sessions, right? I mean, is done through many days?", "session_id": "doc2dial_3103"}
{"topic_shift": false, "utterance": "Nothing like that. Counseling for this program is quite simple, so it won't take more than 20 or 30 minutes.", "session_id": "doc2dial_3103"}
{"topic_shift": true, "utterance": "Really? Wow, that's a relief. Don't get me wrong, but sometimes these things takes way too long. Anyway, another question. In something called Agreement to Serve, Who must do that?", "session_id": "doc2dial_3103"}
{"topic_shift": false, "utterance": "Well, that  would be for those students who are receiving a TEACH Grant, and passed their TEACH Initial and Subsequent Counseling for the same Award Year.", "session_id": "doc2dial_3103"}
{"topic_shift": true, "utterance": "Oh right, Seem kinda obvious. Lastly, going back to the TEACH counselling, What do  need to access that?", "session_id": "doc2dial_3103"}
{"topic_shift": false, "utterance": "Pretty simple. You just need Your proper documentation, meaning your Verified FSA ID and the eligible TEACH Grant School Name.", "session_id": "doc2dial_3103"}
{"topic_shift": false, "utterance": "How to renew a CDL", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "Please note that Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "Do you plan to travel and do not have a passport?", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "we recommend you upgrade to an Enhanced or REAL ID when you renew . Learn more about Enhanced , REAL ID and Standard documents", "session_id": "doc2dial_2209"}
{"topic_shift": true, "utterance": "what is the renewal rates", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "add an additional $ 8.00 to the fee above", "session_id": "doc2dial_2209"}
{"topic_shift": true, "utterance": "ok when can i get my id", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "Get your Enhanced or REAL ID today", "session_id": "doc2dial_2209"}
{"topic_shift": true, "utterance": "If I indicate the types of driving NI not excepted or Intrastatal not excepted NA in my renewal, what should I provide", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants pdf [ 7 ] MV-44.5 to help you determine your driving type .", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "If I have an open suspension or revocation", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "we will reject your application", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "what do i need to renew a CDL", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "In addition meeting the requirements to renew any type of driver license , to renew your CDL , you will need tos Meet the federal medical certification requirements", "session_id": "doc2dial_2209"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about Social Security Credits", "session_id": "doc2dial_669"}
{"topic_shift": false, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_669"}
{"topic_shift": true, "utterance": "Can you tell me the number of credits needed for retirement benefits?", "session_id": "doc2dial_669"}
{"topic_shift": false, "utterance": "were you born after 1928?", "session_id": "doc2dial_669"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_669"}
{"topic_shift": true, "utterance": "If I have more credit, can I receive more benefits?", "session_id": "doc2dial_669"}
{"topic_shift": false, "utterance": "The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get additional benefits for earning more than the minimum number of credits.", "session_id": "doc2dial_669"}
{"topic_shift": true, "utterance": "What do you earn when you work and pay Social Security taxes?", "session_id": "doc2dial_669"}
{"topic_shift": false, "utterance": "earn up to a maximum of four credits per year.", "session_id": "doc2dial_669"}
{"topic_shift": true, "utterance": "What would happen if you are already receiving retirement or disability benefits at the time of your death?", "session_id": "doc2dial_669"}
{"topic_shift": false, "utterance": "we will pay your survivors based on that entitlement. We will not have to determine your credits again", "session_id": "doc2dial_669"}
{"topic_shift": false, "utterance": "Is there a way to get temporary relief for my student loan payments?", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Yes, you can get your payments for your student loans suspended for a short period.", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Are you in a short-term financial bind?", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Yes, I am temporarily laid off for four weeks.", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "You may actually qualify for a deferment or a forbearance and temporarily suspend your payments.", "session_id": "doc2dial_3117"}
{"topic_shift": true, "utterance": "Could I qualify for loan forgiveness eventually?", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Yes, you could qualify for loan forgiveness on our remaining balance if your loan is not paid in full after 20-25 years.", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Is it better to get relief with lower payments through an income-driven repayment plan?", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Yes, it might be a better option because your income-driven repayment base your monthly student loan payments on your income and family size and you could have a payment as low as zero each month.", "session_id": "doc2dial_3117"}
{"topic_shift": true, "utterance": "What happens during the deferment or forebearance?", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Interest will accrue during your period of deferment or forbearance except in cases like one offered as a result of COVID-19 national emergency.", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Would it be best for me to consider other options besides deferment or forebearance first?", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Yes, because your payments could be more affordable if you change to an income-driven repayment plan.", "session_id": "doc2dial_3117"}
{"topic_shift": false, "utterance": "Hi. I'm trying to learn about increasing my disability rating.", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "Okay. I can help. Did you spend any time in a VA hospital related to your disability?", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "I was not in a VA hospital, but I was in a VA approved hospital.", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "Did they increase your disability rating while you were there?", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "They did not", "session_id": "doc2dial_1700"}
{"topic_shift": true, "utterance": "Am I eligible for disability benefits?", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "You may be. Let's review the different requirements.", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "Do you have the time to review the requirements?", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "Yes, thank you.", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "Did you spend at least 3 weeks in the VA approved hospital?", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "It was not quite 3 weeks.", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "Did we pay for hospital care for at least three weeks?", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "No, that doesn't apply to me either.", "session_id": "doc2dial_1700"}
{"topic_shift": false, "utterance": "Hey there. I'm a veteran, but I'm thinking into go back to school. I would like to know if there is any benefit that could help me with this?", "session_id": "doc2dial_1066"}
{"topic_shift": true, "utterance": "OK, no problem.  For that we can offer you the GI Bill benefit, which will you to explore your options to pay for school or training.", "session_id": "doc2dial_1066"}
{"topic_shift": false, "utterance": "All that after you apply for it. Have yyou ever apply for any of this programs?", "session_id": "doc2dial_1066"}
{"topic_shift": false, "utterance": "Yes, I have applied for some of the programs before, I know I'll have to wait certain period of time.", "session_id": "doc2dial_1066"}
{"topic_shift": true, "utterance": "But I was wondering, which is the institution in charge of all this programs and if they got some news bulletin or something?", "session_id": "doc2dial_1066"}
{"topic_shift": false, "utterance": "The Veteran benefits administration is the one in charge and they send email updates, which can be received by you.", "session_id": "doc2dial_1066"}
{"topic_shift": true, "utterance": "And this school program in what does it help me?", "session_id": "doc2dial_1066"}
{"topic_shift": false, "utterance": "The VA education program help veterans, service members and their family members with needs like paying college tuition, finding the right school or training program.", "session_id": "doc2dial_1066"}
{"topic_shift": true, "utterance": "I have some problems with my hearing, this won't be a problem?", "session_id": "doc2dial_1066"}
{"topic_shift": false, "utterance": "No, not at all. In that case you can call to the TTY: 711.", "session_id": "doc2dial_1066"}
{"topic_shift": true, "utterance": "Alright. But then I would like to get some more information.", "session_id": "doc2dial_1066"}
{"topic_shift": false, "utterance": "About the schools, we can speak with the administrators, so they can ajust to your condition.", "session_id": "doc2dial_1066"}
{"topic_shift": true, "utterance": "What happens if I found difference schools which I can go? I would I compare them?", "session_id": "doc2dial_1066"}
{"topic_shift": false, "utterance": "For that you can use the GI Bill comparison tool, to learn about the education programs and compare benefits by school.", "session_id": "doc2dial_1066"}
{"topic_shift": false, "utterance": "Hey there. I need some assistance with my disability claim.", "session_id": "doc2dial_3671"}
{"topic_shift": false, "utterance": "Of course. Have you filed a claim for disability compensation then?", "session_id": "doc2dial_3671"}
{"topic_shift": false, "utterance": "No, not yet. I actually have some questions about it first.", "session_id": "doc2dial_3671"}
{"topic_shift": true, "utterance": "I've been wondering if I have to turn in additional forms, other than the standard ones. Do you know more about that?", "session_id": "doc2dial_3671"}
{"topic_shift": false, "utterance": "In some cases, you may need to turn in one or more additional forms to support your disability claim. You should visit our website to find out which forms you need.", "session_id": "doc2dial_3671"}
{"topic_shift": true, "utterance": "Err, alright. Well, I have another question. I went to a non-VA health care provider for diagnosis. Do I need to send you any documents in this case?", "session_id": "doc2dial_3671"}
{"topic_shift": false, "utterance": "Yes, you'll need to upload copies of all medical records that can provide information about the disability you're claiming.", "session_id": "doc2dial_3671"}
{"topic_shift": true, "utterance": "I'm not sure if my disability is part of your records, can I claim it anyway?", "session_id": "doc2dial_3671"}
{"topic_shift": false, "utterance": "Of course you can. Remember, you'll also want to upload statements that support your claim. These statements should be from people who know about, or who you've talked to about, your claimed medical condition and how and when it occurred.", "session_id": "doc2dial_3671"}
{"topic_shift": true, "utterance": "The next step would be to upload evidence for my disability claim then, right?", "session_id": "doc2dial_3671"}
{"topic_shift": false, "utterance": "Correct. You can continue uploading more evidence for up to one year to support your claim. Evidence may include supporting documents like medical test results, doctor's reports, and other records.", "session_id": "doc2dial_3671"}
{"topic_shift": false, "utterance": "I need to know how to pay the dial-in search account fees.", "session_id": "doc2dial_3842"}
{"topic_shift": true, "utterance": "The custoers must pay a deposit with the application, and it should be enough to pay for two months of searches.", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "Was your application accepted?", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "Yes, it was.", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "then, your deposit will be added to your new account balance.", "session_id": "doc2dial_3842"}
{"topic_shift": true, "utterance": "Can you tell me some of the organizations that are exempt from the search fees?", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "Some of the exempted organizations are any public organization, its officers, a volunteer fire company, volunteer ambulance service, etc. These organizations are exempt from the search fee.", "session_id": "doc2dial_3842"}
{"topic_shift": true, "utterance": "What to do in case none of the users performed a search that the DMV contacted me for?", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "You should contact the DMV immediately.", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "Why would the DMV contact me about a search?", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "The DMV may contact you to ask you about a search to make sure you comply with the Dial-In Terms of Service.", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "What if the search is done on behalf of a client?", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "In that case, you'll have to give the permissible use of your client and a proof of your client-agent relationship.", "session_id": "doc2dial_3842"}
{"topic_shift": false, "utterance": "You can help me get text reminders from the DMV", "session_id": "doc2dial_2584"}
{"topic_shift": true, "utterance": "would you like to know more about email and text reminders?", "session_id": "doc2dial_2584"}
{"topic_shift": false, "utterance": "no, I want to know how to get the email and text reminders", "session_id": "doc2dial_2584"}
{"topic_shift": true, "utterance": "Did you have a question about the emails we sent out?", "session_id": "doc2dial_2584"}
{"topic_shift": false, "utterance": "yes, how do I get them", "session_id": "doc2dial_2584"}
{"topic_shift": false, "utterance": "If you sign up for email reminders you will receive emails from messages@nydmv.messagingchannel.com because you have signed up for the DMV Electronic Reminders program.", "session_id": "doc2dial_2584"}
{"topic_shift": false, "utterance": "what if I need to contact you by email?", "session_id": "doc2dial_2584"}
{"topic_shift": false, "utterance": "Don't use the e-mail address from where you received the DMV reminders because you will not receive a response.  I will help you with how you can contact us", "session_id": "doc2dial_2584"}
{"topic_shift": true, "utterance": "If I sign up for text and email reminders which one of my emails will you use because you already have my email from before?", "session_id": "doc2dial_2584"}
{"topic_shift": false, "utterance": "We only keep one email address for each customer.  The email address you provide to sign up for electronic reminders will replace any other email address you provided us in the past.", "session_id": "doc2dial_2584"}
{"topic_shift": true, "utterance": "who gets the medical certification reminders?", "session_id": "doc2dial_2584"}
{"topic_shift": false, "utterance": "CDL and CLP holders can sign up to get email and/or text reminders regarding the status of their medical certifications", "session_id": "doc2dial_2584"}
{"topic_shift": false, "utterance": "Hi, i got a ticket the other day and i was said i was going to get some points assigned to my license. What can you tell me about that?", "session_id": "doc2dial_1933"}
{"topic_shift": false, "utterance": "No problem. Those points are representative for the Driver Violation Point System, a way for the DMV to identify high risk drivers and take pertinent actions against them.", "session_id": "doc2dial_1933"}
{"topic_shift": false, "utterance": "Have you commited any traffic violations in the last 18 months period?", "session_id": "doc2dial_1933"}
{"topic_shift": false, "utterance": "No, i haven't been in any traffic violations in that time.", "session_id": "doc2dial_1933"}
{"topic_shift": true, "utterance": "I heard about a Point Reduction Program thing, is that a real thing?", "session_id": "doc2dial_1933"}
{"topic_shift": false, "utterance": "Yes, sure is. It's a DMV feature, which allows you to take a DMV- approved Point and Insurance Reduction Program that will help to prevent you lose your license in case you have already 11 or more points on your driving record.", "session_id": "doc2dial_1933"}
{"topic_shift": true, "utterance": "Oh, that's very nice of DMV. Say, what if i have a violation in my record and i didn't do it, but someone else did?", "session_id": "doc2dial_1933"}
{"topic_shift": false, "utterance": "If you believe that is the case, you can make use of the hearing resource. but be aware that the hearing is not for probation of guilt or not.", "session_id": "doc2dial_1933"}
{"topic_shift": true, "utterance": "Oh, i see. Um, i'm dragging a out-of-state violation conviction, that does affect my driving record in any way?", "session_id": "doc2dial_1933"}
{"topic_shift": false, "utterance": "Not at all. If you have any out-of-state conviction, it won't have any effect on you driving record. But if you were convicted on Ontario or Quebec, indeed it counts for your driving record.", "session_id": "doc2dial_1933"}
{"topic_shift": false, "utterance": "Hello, I need information about what would happen if changes arise when it comes to Manage retirement benefits?", "session_id": "doc2dial_682"}
{"topic_shift": true, "utterance": "This can happen with changes that happen to you constantly.", "session_id": "doc2dial_682"}
{"topic_shift": false, "utterance": "You can advise me regarding the subject.", "session_id": "doc2dial_682"}
{"topic_shift": false, "utterance": "It is vital that all your benefits and information are kept updated at all times.", "session_id": "doc2dial_682"}
{"topic_shift": true, "utterance": "What can be done if suspicious activity occurs?", "session_id": "doc2dial_682"}
{"topic_shift": false, "utterance": "Be careful if you get a suspicious call from someone who claims to be from Social Security.", "session_id": "doc2dial_682"}
{"topic_shift": false, "utterance": "What can be done in those cases?", "session_id": "doc2dial_682"}
{"topic_shift": true, "utterance": "Use our resources and services to maintain control regarding the subject.", "session_id": "doc2dial_682"}
{"topic_shift": false, "utterance": "t is noteworthy that there are many time saving options available to you.", "session_id": "doc2dial_682"}
{"topic_shift": false, "utterance": "How can benefits be managed in a controlled way?", "session_id": "doc2dial_682"}
{"topic_shift": false, "utterance": "It is important that you visit the contact page to find out other ways to get assistance.", "session_id": "doc2dial_682"}
{"topic_shift": false, "utterance": "I wonder when to start retirement benefits?", "session_id": "doc2dial_696"}
{"topic_shift": true, "utterance": "When to start collecting that benefit is a personal decision.", "session_id": "doc2dial_696"}
{"topic_shift": false, "utterance": "At what point do you start receiving benefits?", "session_id": "doc2dial_696"}
{"topic_shift": false, "utterance": "It is noteworthy that you will receive the full amount of your benefits.", "session_id": "doc2dial_696"}
{"topic_shift": true, "utterance": "What will happen to the unused money?", "session_id": "doc2dial_696"}
{"topic_shift": false, "utterance": "Primarily it goes to a Social Security trust fund that pays monthly benefits to you and your family.", "session_id": "doc2dial_696"}
{"topic_shift": true, "utterance": "What happens if you delay collecting benefits?", "session_id": "doc2dial_696"}
{"topic_shift": false, "utterance": "This retirement benefit will continue to increase until age 70.", "session_id": "doc2dial_696"}
{"topic_shift": true, "utterance": "Okay, what should I know?", "session_id": "doc2dial_696"}
{"topic_shift": false, "utterance": "The maximum retirement benefit of the Insurance depends on several factors.", "session_id": "doc2dial_696"}
{"topic_shift": false, "utterance": "Perfect, thanks for the information.", "session_id": "doc2dial_696"}
{"topic_shift": false, "utterance": "Yes, good afternoon. I need some guidance in self-certification, please.", "session_id": "doc2dial_1927"}
{"topic_shift": true, "utterance": "No problem. Are you aware why you have to self-certify?", "session_id": "doc2dial_1927"}
{"topic_shift": false, "utterance": "Yes, i think i know what is it about.", "session_id": "doc2dial_1927"}
{"topic_shift": false, "utterance": "Just in case you don't have all the information, let me fill in for you. New federal regulations require from all commercial drivers to certify to DMV the type of driving they perform or expect to perform. From there the necessity of self certify.", "session_id": "doc2dial_1927"}
{"topic_shift": true, "utterance": "Yeah, i know. I tried to do it already but i receive my medical examiner certificate back in my mail some days ago. That's why i wanted to ask here what happened.", "session_id": "doc2dial_1927"}
{"topic_shift": false, "utterance": "You can find rejection's cause by reading the letter throughly.", "session_id": "doc2dial_1927"}
{"topic_shift": false, "utterance": "Have you checked the certificate in case any information was incorrect, missing or illegible?", "session_id": "doc2dial_1927"}
{"topic_shift": false, "utterance": "No, i haven't.", "session_id": "doc2dial_1927"}
{"topic_shift": true, "utterance": "Can you tell me what advantage i get sign in up for MyDMV?", "session_id": "doc2dial_1927"}
{"topic_shift": false, "utterance": "Sure. It can give you more control about your doings for check your certificate status, just checking under License Status.", "session_id": "doc2dial_1927"}
{"topic_shift": true, "utterance": "Umm, is there any way to receive reminders for this type of procedures?", "session_id": "doc2dial_1927"}
{"topic_shift": false, "utterance": "Yes, there is. Use MyDMV and go to Get Mail and / or text reminders.", "session_id": "doc2dial_1927"}
{"topic_shift": false, "utterance": "Hello and good afternoon. Greetings to you. I would like to know more about benefits from VA, please?", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Are you an active duty member of our uniformed services?", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Yes, sir, that's correct.", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Good, then you must know that you may be eligible for VA benefits, which would apply both during service and after your separation or retirement.", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Tell me, if i don't know about these benefits right now, i still can be briefed on them when i do my transition to civil life, isn't?", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Totally right. You'll equally receive that information during your Transition Assistance Program briefing.", "session_id": "doc2dial_1099"}
{"topic_shift": true, "utterance": "Hummm, good, good. Say, if i have some disability, you can help me on that?", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Sure, that would fall into other benefits which VA can offer you, qualifying as service-disabled veteran-owned small business.", "session_id": "doc2dial_1099"}
{"topic_shift": true, "utterance": "And of course, i guess all this has t be done in a certain time, isn't?", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "You're correct. You can apply for that up to 12 years fromwhen you receive your notice of separation.", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Up to 12 years? really?", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Yes, sir. up to 12 years.", "session_id": "doc2dial_1099"}
{"topic_shift": false, "utterance": "Dp I need a new eye exam to replace my license?", "session_id": "doc2dial_3856"}
{"topic_shift": true, "utterance": "Maybe, if you would like, we can mail you all needed information and forms in order to renew this.", "session_id": "doc2dial_3856"}
{"topic_shift": true, "utterance": "I would like to, yes", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "I would like to change my name.", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "There is a reference document to do that, allow me to do this.``````````", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "I would need to change the address and name.", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "Give me a moment to bring that up.", "session_id": "doc2dial_3856"}
{"topic_shift": true, "utterance": "I would also like to send the new ID to a temproary address.", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "We can do that, however, we need to confirm that address in person, first.", "session_id": "doc2dial_3856"}
{"topic_shift": true, "utterance": "Sounds good to me.", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "Please make sure to fill out the appropriate forms with respect to what is required.", "session_id": "doc2dial_3856"}
{"topic_shift": true, "utterance": "Do I need to get a newer version of that ID?", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "Yes, you do.", "session_id": "doc2dial_3856"}
{"topic_shift": true, "utterance": "You would need to go to a DMV office.", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "Go to a DMV office.", "session_id": "doc2dial_3856"}
{"topic_shift": false, "utterance": "What type of plates can I order picture and professional plates with?", "session_id": "doc2dial_2590"}
{"topic_shift": false, "utterance": "You are allowed to order picture or professional plates for passenger vehicles, commercial vehicles and motorcycles.", "session_id": "doc2dial_2590"}
{"topic_shift": true, "utterance": "What happens if my registration expires in the next 60 days and want picture plates?", "session_id": "doc2dial_2590"}
{"topic_shift": false, "utterance": "Renew your registration and change your address online before ordering picture plates and you must visit a DMV office to do it.", "session_id": "doc2dial_2590"}
{"topic_shift": true, "utterance": "What topics can I look at online?", "session_id": "doc2dial_2590"}
{"topic_shift": false, "utterance": "You can look at the topic Plates online.", "session_id": "doc2dial_2590"}
{"topic_shift": true, "utterance": "Is it possible to order plates on the phone?", "session_id": "doc2dial_2590"}
{"topic_shift": false, "utterance": "Yes, it is possible to order custom plates online at 1-518-402-4838 Monday through Friday 8 a.m. to 4 p.m.; but online is a lot faster.", "session_id": "doc2dial_2590"}
{"topic_shift": true, "utterance": "Can I order my picture plates by mail?", "session_id": "doc2dial_2590"}
{"topic_shift": false, "utterance": "Do you want to order professional plates by mail?", "session_id": "doc2dial_2590"}
{"topic_shift": false, "utterance": "No, just would like to know how.", "session_id": "doc2dial_2590"}
{"topic_shift": false, "utterance": "Hi, there. I'm looking for information on housing assistance.", "session_id": "doc2dial_866"}
{"topic_shift": true, "utterance": "You can find information of how to apply for housing grant as a veteran or as a service member.", "session_id": "doc2dial_866"}
{"topic_shift": true, "utterance": "You can also check for others VA benefits and services.", "session_id": "doc2dial_866"}
{"topic_shift": false, "utterance": "And which benefits or services would this be?", "session_id": "doc2dial_866"}
{"topic_shift": true, "utterance": "There are benefits for women and medical services?", "session_id": "doc2dial_866"}
{"topic_shift": false, "utterance": "Yes, there are. You can check on veteran women program manager and also you can see the nearest VA medical center to you.", "session_id": "doc2dial_866"}
{"topic_shift": true, "utterance": "What about if I got a disability that limits my ability to work?", "session_id": "doc2dial_866"}
{"topic_shift": false, "utterance": "In that case you need to check if your disability makes you apply to vocational rehabilitation, helping you to explore employment options.", "session_id": "doc2dial_866"}
{"topic_shift": true, "utterance": "There is the possibility to get a home loan as a veteran?", "session_id": "doc2dial_866"}
{"topic_shift": false, "utterance": "Yes, as a veteran you can apply for a home loan, also as a surviving spouse of a veteran or the spouse of a missing in action veteran.", "session_id": "doc2dial_866"}
{"topic_shift": true, "utterance": "Which kind of program there are?", "session_id": "doc2dial_866"}
{"topic_shift": false, "utterance": "we offer many programs and services that may help including free health care and free limited dental care. Also we can help you to connect with some resources in your community.", "session_id": "doc2dial_866"}
{"topic_shift": false, "utterance": "How do I get Veterans housing assistance?", "session_id": "doc2dial_872"}
{"topic_shift": true, "utterance": "We have assistance to find housing grants", "session_id": "doc2dial_872"}
{"topic_shift": true, "utterance": "Do you need other VA benefits and services as well?", "session_id": "doc2dial_872"}
{"topic_shift": false, "utterance": "Yes I do", "session_id": "doc2dial_872"}
{"topic_shift": false, "utterance": "We have many benefits such as disability compensation pay.", "session_id": "doc2dial_872"}
{"topic_shift": true, "utterance": "How do I find out about benefits?", "session_id": "doc2dial_872"}
{"topic_shift": false, "utterance": "Contact the national call center for homeless veterans 24 hours a day, 7 days a week.", "session_id": "doc2dial_872"}
{"topic_shift": true, "utterance": "Can I call if I have a hearing loss?", "session_id": "doc2dial_872"}
{"topic_shift": false, "utterance": "yes call TTY 711 if you have a hearing loss", "session_id": "doc2dial_872"}
{"topic_shift": true, "utterance": "Are you on social media?", "session_id": "doc2dial_872"}
{"topic_shift": false, "utterance": "Yes you can follow us on Facebook, Instagram, and Linkedin", "session_id": "doc2dial_872"}
{"topic_shift": true, "utterance": "Can I contact you online?", "session_id": "doc2dial_872"}
{"topic_shift": false, "utterance": "yes you can message and ask questions online", "session_id": "doc2dial_872"}
{"topic_shift": true, "utterance": "Is there a crisis hotline?", "session_id": "doc2dial_872"}
{"topic_shift": false, "utterance": "Yes and there is someone there 24/7 aqd it is a private free service.", "session_id": "doc2dial_872"}
{"topic_shift": false, "utterance": "how Pay suspension termination fee?", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "A suspension means your driver license or privilege to drive is taken away for a period of time before it is returned. There are two types of suspensions", "session_id": "doc2dial_2433"}
{"topic_shift": true, "utterance": "how is he Pay online", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "How to pay a final suspension online?", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "your name or DMV ID Number Client ID Number from your NYS driver license , learner permit or non - driver photo ID card see sample driver license", "session_id": "doc2dial_2433"}
{"topic_shift": true, "utterance": "If i surrendered your license", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "DMV will mail you a new document , not the one you surrendered", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "even when driving is not allowed", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "ou can not drive until the suspension period ends , you pay a suspension termination fee of $ 50 and have valid driver license .", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "If i have a definite suspension", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "your suspension order will tell you how long the suspension period will last", "session_id": "doc2dial_2433"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information about loans, and the loan simulator.", "session_id": "doc2dial_4042"}
{"topic_shift": true, "utterance": "Sure, we are here to help you. The loan simulator is a tool that will help you to know the realistic results related to your loan. Is this what you are looking for?", "session_id": "doc2dial_4042"}
{"topic_shift": false, "utterance": "Yes, that's exactly what I'm looking.", "session_id": "doc2dial_4042"}
{"topic_shift": false, "utterance": "Great! You just need to provide all the information in the most accurate way possible to get a prediction of how your loan could result.", "session_id": "doc2dial_4042"}
{"topic_shift": false, "utterance": "Ok, is this information provided any legal value or I can use it when I try to apply for the loan?", "session_id": "doc2dial_4042"}
{"topic_shift": false, "utterance": "The result of the loan simulator is just for informational purposes.", "session_id": "doc2dial_4042"}
{"topic_shift": true, "utterance": "I see. But this will help you to be more accurate on what you can do for someone like me?", "session_id": "doc2dial_4042"}
{"topic_shift": false, "utterance": "Yes, along with your feedback, questions and any kind of request, will help to improve the tool.", "session_id": "doc2dial_4042"}
{"topic_shift": true, "utterance": "This may help me to know what would happen if I try to borrow more money for any extraordinary situation?", "session_id": "doc2dial_4042"}
{"topic_shift": false, "utterance": "yes, it can help you to know what would happen if you ask for more money for extra educational expenses, returning to school or finishing your studies later than expected.", "session_id": "doc2dial_4042"}
{"topic_shift": true, "utterance": "Great, that sounds pretty cool and use full, I can share this tool with my friends?", "session_id": "doc2dial_4042"}
{"topic_shift": false, "utterance": "Yes, please. We invite you to share this tool with your friends and family and any person who can need it.", "session_id": "doc2dial_4042"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about Medicare monthly premiums for 2020", "session_id": "doc2dial_735"}
{"topic_shift": true, "utterance": "Of course The standard Part B premium for 2020 is $ 144.60.", "session_id": "doc2dial_735"}
{"topic_shift": false, "utterance": "filed a joint tax return?", "session_id": "doc2dial_735"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_735"}
{"topic_shift": true, "utterance": "What happens if my income is not greater than the limits described above?", "session_id": "doc2dial_735"}
{"topic_shift": false, "utterance": "If your income is not greater than the limits described above, this law does not apply to you.", "session_id": "doc2dial_735"}
{"topic_shift": true, "utterance": "where can I get more information?", "session_id": "doc2dial_735"}
{"topic_shift": false, "utterance": "For more information about income-related monthly adjustment amounts or to apply for Medicare Part A or B,", "session_id": "doc2dial_735"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_735"}
{"topic_shift": true, "utterance": "What do I do if I do not agree with a decision that you make?", "session_id": "doc2dial_735"}
{"topic_shift": false, "utterance": "disagree with our decision about your monthly income adjustment amounts?", "session_id": "doc2dial_735"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_735"}
{"topic_shift": false, "utterance": "Hello I need information about How to get my own driving record", "session_id": "doc2dial_2355"}
{"topic_shift": true, "utterance": "you want to know What is a standard driving record?", "session_id": "doc2dial_2355"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2355"}
{"topic_shift": true, "utterance": "want to know what is a lifetime driving record?", "session_id": "doc2dial_2355"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2355"}
{"topic_shift": false, "utterance": "See an explanation of the \"lifetime\" driving records issued by the New York DMV, and a Summary Description of the lifetime driving record PDF DS-242.3, which also shows a sample record.", "session_id": "doc2dial_2355"}
{"topic_shift": true, "utterance": "I recently ordered mine and haven't received it in the mail yet, what should I do?", "session_id": "doc2dial_2355"}
{"topic_shift": false, "utterance": "If you haven't received it in the mail yet, you will need to wait for it to arrive before you can create a MyDMV account.", "session_id": "doc2dial_2355"}
{"topic_shift": true, "utterance": "What should I send to request the standard driving record by mail?", "session_id": "doc2dial_2355"}
{"topic_shift": false, "utterance": "Please send  a complete request for DMV records in PDF MV-15   a photocopy of your proof of identity", "session_id": "doc2dial_2355"}
{"topic_shift": true, "utterance": "and a question can I hide my photo in the license?", "session_id": "doc2dial_2355"}
{"topic_shift": false, "utterance": "This can be a driver's license or other government issued photo identification card, you can hide your photo or 6 identification points.", "session_id": "doc2dial_2355"}
{"topic_shift": false, "utterance": "How can I prepare for my road test?", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "First you need to obtain a learner permit and follow the restrictions on when and where you are allowed to drive.", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "I see. Anything else I need to do?", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "No, that should cover the preparations.", "session_id": "doc2dial_1884"}
{"topic_shift": true, "utterance": "Okay, so I have one more question. Before I reach an intersecting street, do I need to completely stop the vehicle?", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "Yes, your vehicle needs to come to a full halt.", "session_id": "doc2dial_1884"}
{"topic_shift": true, "utterance": "That's what I thought. So, I've been interested in a pre-licensing course. What does it contain and how can I find one?", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "The pre-licensing course is a classroom course approved by the DMW and will provide knowledge you will find useful as a driver. Many topics are covered by the course, for example driving within the highway transportation system.", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "I can help you find providers in your area.", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "Yes, please. Where can I take the course?", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "Also, what happens if I successfully complete it?", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "For completion of the course you'll receive a Pre-licensing Course Certificate MV-278.", "session_id": "doc2dial_1884"}
{"topic_shift": false, "utterance": "I need to know more about your educational support for survivors.", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "Yes, please. Do you offer financial support for the wife of a Veteran?", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "Yes, you may be able to get help paying for school or job training through the DEA program also called Chapter 35. You can also find out if you're eligible for it.", "session_id": "doc2dial_1648"}
{"topic_shift": true, "utterance": "I'd like to do that then. How can I find out if I'm eligible for that DEA program?", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "Do you meet the requirements?", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "Yes. I mean, I think I do. I haven't really read them all.", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "Is the Veteran or service member permanently and totally disabled due to a service-connected disability?", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "Yes, he is.", "session_id": "doc2dial_1648"}
{"topic_shift": true, "utterance": "One quick question, I can't get both DEA and DIC at the same time, can I?", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "Correct. If you're over 18 years old and using DEA, you can't get the Dependency and Indemnity Compensation, DIC, from us.", "session_id": "doc2dial_1648"}
{"topic_shift": false, "utterance": "I need to know how to appeal a TVB ticket, please.", "session_id": "doc2dial_1890"}
{"topic_shift": true, "utterance": "How can I appeal a TVB ticket?", "session_id": "doc2dial_1890"}
{"topic_shift": false, "utterance": "You must file your appeal within 30 days of the date of conviction and pay a $10 non refundable appeal fee for each conviction appealed. This is the way you can appeal.", "session_id": "doc2dial_1890"}
{"topic_shift": true, "utterance": "What are the deadlines to submit an additional Appeal Argument?", "session_id": "doc2dial_1890"}
{"topic_shift": false, "utterance": "The Additional Argument must be submitted within 30 days after the transcript you ordered has been sent to you from the Transcriber. To send an additional argument after receiving your transcript, you must access the transaction again and enter the ticket number.", "session_id": "doc2dial_1890"}
{"topic_shift": true, "utterance": "Is it possible to order a transcript of my appeal?", "session_id": "doc2dial_1890"}
{"topic_shift": false, "utterance": "Yes, you can. When the transcript you ordered has been sent to you, you must mail the additional arguments to the Appeals Board within 30 days.", "session_id": "doc2dial_1890"}
{"topic_shift": true, "utterance": "What happens if my traffic ticket does not have the words \"Traffic Violations Bureau\"?", "session_id": "doc2dial_1890"}
{"topic_shift": false, "utterance": "In that case, you can't file an appeal with the DMV.", "session_id": "doc2dial_1890"}
{"topic_shift": true, "utterance": "I just sent my appeal by mail, was it already accepted?", "session_id": "doc2dial_1890"}
{"topic_shift": false, "utterance": "No,That does not mean that your appeal has already been accepted. This is determinated by the DMV Appeals Board after check the legal requirements of your appeal.", "session_id": "doc2dial_1890"}
{"topic_shift": false, "utterance": "Hey there, I need some assistance with my tax return.", "session_id": "doc2dial_721"}
{"topic_shift": true, "utterance": "Of course. Do you want to determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "Are we using the 2017 tax year data for you?", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "In that case, call us or visit any local Social Security office, if you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018. We'll update our records.", "session_id": "doc2dial_721"}
{"topic_shift": true, "utterance": "What if I have only one medicare prescription drug coverage?", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "Then you'll pay an income-related monthly adjustment amount only on the benefit you have.", "session_id": "doc2dial_721"}
{"topic_shift": true, "utterance": "What if my income has gone down?", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "Has your income gone down due to any of the following situations, and does the change make a difference in the income level we consider?", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "Yes, definitely.", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "Then please contact us to explain that you have new information and may need a new decision about your income-related monthly adjustment amount.", "session_id": "doc2dial_721"}
{"topic_shift": false, "utterance": "How are you doing today? I came here to learn more about getting a learner permit. Hopefully you can help me with the questions I have.", "session_id": "doc2dial_2341"}
{"topic_shift": false, "utterance": "Of course. Getting a permit is the first step to get your driver license. Most people apply for a Class 'D-Operator' permit. You must be 16 or older and must apply in person at a DMV office.", "session_id": "doc2dial_2341"}
{"topic_shift": true, "utterance": "Do I need to bring my proofs to the DMV office?", "session_id": "doc2dial_2341"}
{"topic_shift": false, "utterance": "Yes, you need to bring along your proofs.", "session_id": "doc2dial_2341"}
{"topic_shift": true, "utterance": "And how should I prepare for the tests?", "session_id": "doc2dial_2341"}
{"topic_shift": false, "utterance": "You can study the NY State Driver's Manual and take the practice tests.", "session_id": "doc2dial_2341"}
{"topic_shift": true, "utterance": "Can you suggest a topic that might interest me?", "session_id": "doc2dial_2341"}
{"topic_shift": false, "utterance": "Driver license.", "session_id": "doc2dial_2341"}
{"topic_shift": true, "utterance": "What should I know in order to prepare for my road test?", "session_id": "doc2dial_2341"}
{"topic_shift": false, "utterance": "You must have supervised driving practice and you must take a pre-licensing course or a driver education course before you take your road test.", "session_id": "doc2dial_2341"}
{"topic_shift": false, "utterance": "Are you under the age of 18?", "session_id": "doc2dial_2341"}
{"topic_shift": false, "utterance": "No. I wish I was, I'm already an old man of 48 years of age.", "session_id": "doc2dial_2341"}
{"topic_shift": false, "utterance": "Hello I need information about Payment of termination fee for suspension", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "A suspension means that your driver's license or driving privilege is taken away for a period of time before it is returned. There are two types of suspensions.", "session_id": "doc2dial_2427"}
{"topic_shift": true, "utterance": "If the effective date of your suspension order is before July 6, 2009, what proceeds?", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "If the effective date of your suspension order is before July 6, 2009, the suspension termination fee is $ 25. An indefinite suspension means your driver's license or driving privilege was taken from you because you didn't do something. .", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "and how long will my license remain suspended?", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "Your driver's license or driving privilege will remain suspended until you comply with the instructions in your suspension order.", "session_id": "doc2dial_2427"}
{"topic_shift": true, "utterance": "and where can I make this payment?", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "You can pay the suspension termination fee at the office or offices shown in your suspension order.", "session_id": "doc2dial_2427"}
{"topic_shift": true, "utterance": "and how many types of suspensions are there?", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "There are two types of suspensions.", "session_id": "doc2dial_2427"}
{"topic_shift": true, "utterance": "and can i pay by mail?", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "In some cases only, you can pay by mail.", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "Can you mail in the suspension termination fee?", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "you will find more instructions on how to do it in your suspension order", "session_id": "doc2dial_2427"}
{"topic_shift": false, "utterance": "hi could you help me choose the federal student loan repayment plan that is best for me", "session_id": "doc2dial_4056"}
{"topic_shift": false, "utterance": "Are you looking to make your payments more affordable?", "session_id": "doc2dial_4056"}
{"topic_shift": false, "utterance": "not necessarily", "session_id": "doc2dial_4056"}
{"topic_shift": false, "utterance": "and after choosing a plan can you change it?", "session_id": "doc2dial_4056"}
{"topic_shift": false, "utterance": "Although you can select or be assigned a payment plan when you start paying off your student loan, you can change your payment plans at any time for free.", "session_id": "doc2dial_4056"}
{"topic_shift": true, "utterance": "and can you help me how to use loan simulator", "session_id": "doc2dial_4056"}
{"topic_shift": false, "utterance": "Before contacting your loan manager to discuss repayment plans, you can use our Loan Simulator to get an early look at the plans you may be eligible for and see estimates of how much you would pay monthly and overall.", "session_id": "doc2dial_4056"}
{"topic_shift": true, "utterance": "What if I have several loans?", "session_id": "doc2dial_4056"}
{"topic_shift": false, "utterance": "you can consolidate them into a single Direct Consolidation Loan. This can simplify repayment if you currently make separate loan payments to different loan holders or administrators, as you only have to make one monthly payment.", "session_id": "doc2dial_4056"}
{"topic_shift": true, "utterance": "And what is the payment of my federal Perkins loan?", "session_id": "doc2dial_4056"}
{"topic_shift": false, "utterance": "The options for the repayment plan of the Perkins Loan are not the same as for the loans of the Direct Loan Program or the FFEL Program. Check with your school for more information on Perkins loan repayment plans.", "session_id": "doc2dial_4056"}
{"topic_shift": false, "utterance": "hi i need help about Will VA cover the cost of the glasses?", "session_id": "doc2dial_3739"}
{"topic_shift": true, "utterance": "clear We will cover the cost of your glasses if you meet at least one of the requirements that are needed", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "Are you a former prisoner of war prisoner of war?", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "Did you get a Purple Heart?", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "Do you receive benefits under Title 38 of the United States Code USC?", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "Receive a higher pension based on being permanently confined to your home and need regular assistance and assistance?", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "as if you meet at least one of the requirements We will cover the cost of your glasses", "session_id": "doc2dial_3739"}
{"topic_shift": false, "utterance": "I need help getting insurance", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "We can help you find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.", "session_id": "doc2dial_3711"}
{"topic_shift": true, "utterance": "what VA insurance can I get?", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "Different programs cover Veterans, service members , and family members. You may also be able to get short-term financial coverage through TSGLI to help you recover from a traumatic (severe) injury.", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "how do I know which one is for me? I am in the Army", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "SGLI covers service members, and you may also be eligible for other coverage", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "Are you ending your military tour of duty soon?", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "Okay, you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there is no break in your coverage.", "session_id": "doc2dial_3711"}
{"topic_shift": true, "utterance": "and I'm getting SGLI?", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "You can get SGLI group life insurance while you are serving", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "is there another option for servicemembers?", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "SGLI and you may be able to get other coverage for certain situations", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "do you have anything for housing?", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "If you have a severe service-connected disability you may be able to get mortgage protection insurance for a home that has been adapted to meet your needs.", "session_id": "doc2dial_3711"}
{"topic_shift": false, "utterance": "Hello. How are you doing? I've been exposed to chemicals during my service and need information about which benefits I can get.", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "Of course. We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.", "session_id": "doc2dial_1106"}
{"topic_shift": true, "utterance": "Well, you see, I've volunteered for medical research during my service time, which is when I believe my health took a dent. Is there anything you can do for me?", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "Are you one of the Veterans who volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975?", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "In this case you can get medical care through the U.S. Army, if you volunteered for this research and have an injury or illness directly caused by your participation.", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "Great. How can I get more information on that?", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "You can visit the U.S. Army web page, or call 800-984-8523.", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "Will I also find answers to my questions there?", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "Yes, you will.", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "That's helpful. I might also have come in contact with that nasty agent orange  during my time in vietnam. Do you know about that?", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone (DMZ) during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "Right, right. That one. And asbestos. Does that ring a bell, too?", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "If you worked in certain military jobs, you may have had contact with asbestos toxic fibers once used in many buildings and products.", "session_id": "doc2dial_1106"}
{"topic_shift": false, "utterance": "Agent Orange exposure on Navy or Coast Guard ships", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam , between January 9 , 1962 , and May 7 , 1975", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "yes I served in the Blue Water Navy vessel offshore of the Republic of Vietnam", "session_id": "doc2dial_1660"}
{"topic_shift": true, "utterance": "please show me information for Blue Water Navy Veterans", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "Blue Water Navy Veterans are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure . This is a result of Public Law 116 - 23 , the Blue Water Navy Vietnam Veterans Act of 2019", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "Do you have a claim requested in the past?", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1660"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "no, I do not have any illness caused by Agent Orange", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "sorry then you don't qualify for these benefits. You may be able to get disability benefits if the below descriptions are true for you", "session_id": "doc2dial_1660"}
{"topic_shift": false, "utterance": "What are federal grants used for?", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "The federal grants are used to help pay for college and are available from the US Department of Education.", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "Are their certain times a grant may have to be repaid?", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "Yes, sometimes if you withdraw from school before finishing an enrollment period or if you receive a TEACH Grant and do not complete your obligation then you may have to pay a grant back.", "session_id": "doc2dial_3077"}
{"topic_shift": true, "utterance": "What will happen if I do not fulfill my service obligations under a TEACH Grant?", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "Your TEACH Grant servicer will notify you if your grants are converted to Direct Unsubsidized Loans and you must then repay the loans to ED with interest added on from the date your TEACH Grant was disbursed.", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "How will I know if I have to repay a grant?", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "The school you attend will notify you if you have to repay part of a grant and you will have 45 days to either pay that portion of the grant in full or begin a repayment arrangement.", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "Did you enter into a satisfactory repayment arrangement?", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "No, I have not entered into a satisfactory repayment.", "session_id": "doc2dial_3077"}
{"topic_shift": true, "utterance": "Are there some reasons I might have to repay all or part of a federal grant?", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "Yes, there are several reasons.", "session_id": "doc2dial_3077"}
{"topic_shift": false, "utterance": "Hello, I'm currently not receiving any benefits, but I'm planning to apply and also have some questions about benefits and direct deposit.", "session_id": "doc2dial_709"}
{"topic_shift": true, "utterance": "Are you not receiving Social Security or SSI benefits yet but are planning to apply?", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "No, to both.", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "Do you already have an account?", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "Yes, I already have a bank account.", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "Then you should bring your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_709"}
{"topic_shift": true, "utterance": "What if I don't have an account yet?", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "Makes perfect sense. By the way, what is this direct express card, which is mentioned on your website?", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "Sounds great. How can I sign up for it?", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.", "session_id": "doc2dial_709"}
{"topic_shift": false, "utterance": "I want to change my ID so it shows my new married name", "session_id": "doc2dial_2369"}
{"topic_shift": true, "utterance": "Okay, you must visit your local DMV office and bring proof of the change", "session_id": "doc2dial_2369"}
{"topic_shift": true, "utterance": "I also have an ID that might not be real or whatever you call it even though you issued it to me, so what should I do so I'm ready when I want to travel?", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "You should come to the DMV and get an Enhanced or REAL ID", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "what do I need to bring with me to get the new ID?", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "We have a guide you can use to make sure you have to correct proofs of identification you need.", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "do you have more info I can look at about the new real ID?", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "Yes, we have more information for you so you can learn about Enhanced, REAL ID and Standard documents", "session_id": "doc2dial_2369"}
{"topic_shift": true, "utterance": "can I also change my address if I need to?", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "yes, you can see our change of address section for more information", "session_id": "doc2dial_2369"}
{"topic_shift": true, "utterance": "Do I need to change the name on my vehicle registration too?", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "If you are going to update your legal name we can help you with what items you need to bring to your local DMV to make the change", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "what forms do I need to change the name on my ID?", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "Do you want to update a legal change of name on the DMV records?", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "yes, I'm married now and want my ID and records to show my new name", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "Okay, you should have: a completed Application for Permit, Driver License or Non-Driver ID Card when you go to the DMV", "session_id": "doc2dial_2369"}
{"topic_shift": false, "utterance": "Hello there,\u00a0I'm not a citizen of the United States butI have some questions about student aid. Can you answer them please?", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "Of course. Don't assume you can't get aid just because you're not a citizen.", "session_id": "doc2dial_3063"}
{"topic_shift": true, "utterance": "What if I'm living on Swains Island?", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "U.S. national includes natives of American Samoa or Swains Island, for example.", "session_id": "doc2dial_3063"}
{"topic_shift": true, "utterance": "That's good to know. And what should I do if my green card has expired?", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "Well, this doesn't necessarily mean that your status as a legal permanent resident has expired. You might just need to renew the card. Be sure to do so promptly!", "session_id": "doc2dial_3063"}
{"topic_shift": true, "utterance": "When am I considered NOT an eligible noncitizen, and can not receive federal student aid?", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "Do you have only a Notice of Approval to Apply for Permanent Residence I-171 or I-464?", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "Are you in the U.S. on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant Exchange Visitor Visa?", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "Do you hold a G series visa pertaining to international organizations?", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "In that case you are an eligible noncitizen and you can receive federal student aid.", "session_id": "doc2dial_3063"}
{"topic_shift": false, "utterance": "Hello. I need help learning about disability for veterans.", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "I can help with that.", "session_id": "doc2dial_1674"}
{"topic_shift": true, "utterance": "Am I eligible?", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "Well, have you ever been on active duty?", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "I have not.", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "It looks like you may not be eligible.", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "Are people who trained for active duty eligible?", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "Actually, yes. You may be eligble.", "session_id": "doc2dial_1674"}
{"topic_shift": true, "utterance": "How can I learn more?", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "We have a video that can help. It is called Compensation 101.", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "How do I know how much money I will get?", "session_id": "doc2dial_1674"}
{"topic_shift": true, "utterance": "I think I qualify for a disability.", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "A disability can be from interaction with toxic chemicals while training, or an illness that is long lasting.", "session_id": "doc2dial_1674"}
{"topic_shift": false, "utterance": "I want to learn more about my GI Bill", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training.", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "Have you applied for and were awarded Post-9/11 GI Bill education benefits?", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "yes, I want to know about what I got", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "You can view your GI Bill Statement of Benefits to see how much of your benefits you have used and how much you have left to use", "session_id": "doc2dial_1112"}
{"topic_shift": true, "utterance": "can I transfer any benefits to my wife?", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "If you have unused Post-9/11 GI Bill benefits we can help you find out if you can transfer your benefits to your wife", "session_id": "doc2dial_1112"}
{"topic_shift": true, "utterance": "Do you have anything to further help me with my benefits?", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "You can use the GI Bill Comparison Tool or you can contact Veterans Service Organizations to help you explore options and find out what benefits you can get.", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "how does the tool help?", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "You can find out what benefits you can get", "session_id": "doc2dial_1112"}
{"topic_shift": true, "utterance": "what if my benefits don't cover everything,is there more financial aid?", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "The Yellow Ribbon Program can help you pay for costs that the Post-9/11 GI Bill doesn\u2019t cover.", "session_id": "doc2dial_1112"}
{"topic_shift": false, "utterance": "I need to access and manage my VA benefits and health care.", "session_id": "doc2dial_3705"}
{"topic_shift": true, "utterance": "Would you like to look at Health care first?", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "Yes please", "session_id": "doc2dial_3705"}
{"topic_shift": true, "utterance": "Are you needing disability information too?", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "you can check you claim or appeal status, view payment history, and upload evidence to support your claim.", "session_id": "doc2dial_3705"}
{"topic_shift": true, "utterance": "Can I access records?", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "You can apply for a printed Veteran ID card, get your VA benefit letters and medical records.", "session_id": "doc2dial_3705"}
{"topic_shift": true, "utterance": "What other resources are available?", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "VA has an official podcast.  Borne the Battle spotlights inspiring Veteran stories , important resources , offices , and VA benefits .", "session_id": "doc2dial_3705"}
{"topic_shift": true, "utterance": "What about health care?", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "you can refill and track prescriptions, send secure messages to your health care team and schedule and view your appointments.", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "What else can I do?", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "Apply for VA health care, find out how to access services and manage your health and benefits online", "session_id": "doc2dial_3705"}
{"topic_shift": false, "utterance": "Hello there, I have some questions about the fact that I have noticed a reduction on the benefits I have received in the past few days.", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "Sure, let see. This might be caused due a consolidation of your federal education loan.", "session_id": "doc2dial_4081"}
{"topic_shift": true, "utterance": "I see... So this will make me start paying already my loan?", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "That's right, the payment of a direct consolidation loan will begin within 60 days after the loan is disbursed.", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "Do you know if any of your loans are still in the grace period?", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "No, has far as I know.", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "And have you think about to apply for a delay on the consolidation of your loan?", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "Not really, I haven't considered that option.", "session_id": "doc2dial_4081"}
{"topic_shift": true, "utterance": "It's possible to modify a little some of my variables on my loan so I can get a fixed interest rate?", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "Yes, is possible to do it.", "session_id": "doc2dial_4081"}
{"topic_shift": true, "utterance": "Alright. That's good to know. You have been very kind. But where I can go or call if I got more questions?", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "If you need to talk directly to a person, you can always go to your servicer.", "session_id": "doc2dial_4081"}
{"topic_shift": false, "utterance": "Hello I need information about Out-of-State Driver's License Exchange", "session_id": "doc2dial_3936"}
{"topic_shift": false, "utterance": "Have you moved to New York State and become a resident?", "session_id": "doc2dial_3936"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3936"}
{"topic_shift": true, "utterance": "I am a visitor and I need to know what to do if my temporary visitor status is extended?", "session_id": "doc2dial_3936"}
{"topic_shift": false, "utterance": "must take you to a DMV office s    a completed permit application, driver's license or driverless identification card pdf MV-44", "session_id": "doc2dial_3936"}
{"topic_shift": true, "utterance": "I am studying in New York State. Do I need a New York State driver's license?", "session_id": "doc2dial_3936"}
{"topic_shift": false, "utterance": "Students from other states, countries, or nations who attend school in New York State are not normally considered New York State residents, so they do not need to exchange their current driver's license", "session_id": "doc2dial_3936"}
{"topic_shift": true, "utterance": "If I have a driver's license from another country and I have a New York State learners permit, can I drive without a supervising driver?", "session_id": "doc2dial_3936"}
{"topic_shift": false, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "session_id": "doc2dial_3936"}
{"topic_shift": false, "utterance": "What if my driver's license is printed in another language?", "session_id": "doc2dial_3936"}
{"topic_shift": false, "utterance": "You must present an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "session_id": "doc2dial_3936"}
{"topic_shift": false, "utterance": "Can you tell me what to do to surrender New York State plates?", "session_id": "doc2dial_1847"}
{"topic_shift": true, "utterance": "Can I do it by mail?", "session_id": "doc2dial_1847"}
{"topic_shift": false, "utterance": "Yes, to do it by mail you first need to remove plates and stickers,", "session_id": "doc2dial_1847"}
{"topic_shift": true, "utterance": "What do I have to do if my plates were destroyed?", "session_id": "doc2dial_1847"}
{"topic_shift": false, "utterance": "You have to report your destroyed plates to the DMV and surrender the registration. The DMV can issue you a new registration and plates.", "session_id": "doc2dial_1847"}
{"topic_shift": true, "utterance": "What else do I need to do after removing the plates?", "session_id": "doc2dial_1847"}
{"topic_shift": false, "utterance": "Remove the plates and the stickers.", "session_id": "doc2dial_1847"}
{"topic_shift": true, "utterance": "My plates were destroyed.", "session_id": "doc2dial_1847"}
{"topic_shift": true, "utterance": "What should I do about it?", "session_id": "doc2dial_1847"}
{"topic_shift": false, "utterance": "I can't surrender my plates.", "session_id": "doc2dial_1847"}
{"topic_shift": false, "utterance": "Just report the destroyed plates and surrender the registration. Later the DMV will give you a new registration and plates.", "session_id": "doc2dial_1847"}
{"topic_shift": false, "utterance": "Hello, I have a question, I have a hearing at the DMV. Should I appear there?", "session_id": "doc2dial_2396"}
{"topic_shift": true, "utterance": "I request a hearing as indicated in the Notice of Suspension of Registration?", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "I think I did not request it", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "do you have an affidavit?", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2396"}
{"topic_shift": true, "utterance": "How do I dispute a claim that a toll regulation was violated?", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "contact the toll authority listed in the Notice of Suspension of Registration.", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "Where can i get more information?", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "Visit the EZPass website for information on how to pay a toll online. Online, you can also check the status of a violation or try to resolve a violation.", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "and where can i go?", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "ZPass New York / DMV Registration Suspension PO Box 149005 Staten Island, NY 10314 - 9005", "session_id": "doc2dial_2396"}
{"topic_shift": false, "utterance": "I need help. I'm being told that I don't qualify for federal student aid anymore.", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "Don't panic. There are things that you can do to get your federal student aid back.", "session_id": "doc2dial_3088"}
{"topic_shift": true, "utterance": "I was eligible for aid as a non-citizen, but my status was revoked. What should I do?", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "There are two ways that you can get your federal student aid back. You can either have your status reinstated or become a citizen or permanent resident.", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "Would you like more information about this?", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "Yes, definitely.", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "Okay. The U.S. Citizenship and Immigration Services will be able to help you with this.", "session_id": "doc2dial_3088"}
{"topic_shift": true, "utterance": "What do I do if I don't have a high school diploma?", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "This has been a problem for students whose high school was a diploma mill that charged them fees, but required little coursework in return for a diploma.", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "Do you have a GED?", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "In that case, you'll be fine. Those who don't have a diploma or GED would have to contact their financial aid office to find out what to do.", "session_id": "doc2dial_3088"}
{"topic_shift": false, "utterance": "I want to become a driving school instructor and I have questions about the Driving School Instructor Certificate.", "session_id": "doc2dial_2382"}
{"topic_shift": true, "utterance": "Have you passed all the required tests?", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "Great. You will be issued a Driving School Instructor Certificate MV-524 by the Bureau of Driver Training Programs. Your certificate will be mailed to the driving school where you work.", "session_id": "doc2dial_2382"}
{"topic_shift": true, "utterance": "Do you need to be hired at a driving school, before you can complete the Application for Driving School Instructor Certificate?", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "Yes. You will need to be employed at a licensed driving school.", "session_id": "doc2dial_2382"}
{"topic_shift": true, "utterance": "Do I need to tell them that my driver license was issued in a different state in the application?", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "Yes. You will need to include a certified copy of your driving record from the state who issued your license.", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "Do I need to show a customer or DMV employee my certificate, if they ask to see it?", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "Yes. Your certificate needs to be with you and you must be able to present it when asked.", "session_id": "doc2dial_2382"}
{"topic_shift": true, "utterance": "What is the name of the application?", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "Application for Driving School Instructor Certificate.", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "Okay. Where does the application need to be mailed?", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "The application needs to be mailed to the New York State Department of Motor Vehicles Bureau of Driver Training Programs, 6 Empire State Plaza, Room 327, Albany, NY 12228 473-7174.", "session_id": "doc2dial_2382"}
{"topic_shift": true, "utterance": "Can you qualify for the certificate, if you have been convicted of a felony?", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "No. Those who have been convicted of a felony or another crime involving violence, dishonesty, deceit, indecency, degeneracy, or moral turpitude do not qualify.", "session_id": "doc2dial_2382"}
{"topic_shift": false, "utterance": "I would like to ask about motorcycle and trailer plates.", "session_id": "doc2dial_1853"}
{"topic_shift": true, "utterance": "What do you want to know?", "session_id": "doc2dial_1853"}
{"topic_shift": false, "utterance": "Do i need to surrender my motorcycle plates if it is not insured?", "session_id": "doc2dial_1853"}
{"topic_shift": false, "utterance": "No. It is not compulsory but if you ride the motorcyle, you need to insured it.", "session_id": "doc2dial_1853"}
{"topic_shift": true, "utterance": "What if i lost it?or if it is stolen?", "session_id": "doc2dial_1853"}
{"topic_shift": false, "utterance": "If that happens, then you need to surrender the registration and report the lost, stolen or destroyed plates. New registration and plates will be issued by the DMV.", "session_id": "doc2dial_1853"}
{"topic_shift": true, "utterance": "When i go to the DMV Office to surrender my plates, what the first thing that i need to do?", "session_id": "doc2dial_1853"}
{"topic_shift": false, "utterance": "You will need to first remove the plates and stickers.", "session_id": "doc2dial_1853"}
{"topic_shift": true, "utterance": "I heard that liability insurance are not required by some trailers. So do i need to surrender the plates if the trailer is not insured?", "session_id": "doc2dial_1853"}
{"topic_shift": false, "utterance": "Yes however, if the trailer does not have a valid registration, you need to surrender the plates regardless of whether the trailer required or not to have a liability insurance.", "session_id": "doc2dial_1853"}
{"topic_shift": true, "utterance": "After i remove the plates and stickers at the DMV Office to surrender my plates, what should i do?", "session_id": "doc2dial_1853"}
{"topic_shift": false, "utterance": "You will need to check the plates. Plate attached with plate frames and fasteners will not be accepted.", "session_id": "doc2dial_1853"}
{"topic_shift": true, "utterance": "For lost, stolen or destroyed plates, can i get a new one using the old registration?", "session_id": "doc2dial_1853"}
{"topic_shift": false, "utterance": "No. You need to surrender the registration and a new registration and plates will be issued after that by the DMV.", "session_id": "doc2dial_1853"}
{"topic_shift": false, "utterance": "Hi, I want to know how to apply for disabilty benefits for family members.", "session_id": "doc2dial_8"}
{"topic_shift": true, "utterance": "You'll need the Social Security numbers of each member of your family that may be eligible for benefits.", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "Is your spouse also applying for benefits?", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "No, that's not the case.", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "Do you have proof of the marriage?", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "What can I do in case I don't have all the required documents?", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "If you need the benefits now, don't delay applying for it, we'll help you get all the documents and information needed.", "session_id": "doc2dial_8"}
{"topic_shift": true, "utterance": "just in case my application is denied. Can I request an appeal?", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "we have a free TTY number for people with hearing impairments to request an appeal, 1 - 800 - 325 - 0778.", "session_id": "doc2dial_8"}
{"topic_shift": true, "utterance": "what info do I need to give to apply for the benefits?", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "You'll need some personal information and info like your Social Security number and proof of your age, medical records, etc.", "session_id": "doc2dial_8"}
{"topic_shift": false, "utterance": "Can I get help for the military service of a relative or myself?", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "If you can choose for reimbursement and it is noteworthy that they are available from various sources.", "session_id": "doc2dial_4095"}
{"topic_shift": true, "utterance": "Can you tell me more about it?", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "It is noteworthy that the postponement will extend for an additional 180 days.", "session_id": "doc2dial_4095"}
{"topic_shift": true, "utterance": "Perfect and what else?", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "It is important to verify that you do not suffer from a scam to do this. Get information about identity theft.", "session_id": "doc2dial_4095"}
{"topic_shift": true, "utterance": "Where can I find more information?", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "You can find more information through goarmy.com", "session_id": "doc2dial_4095"}
{"topic_shift": true, "utterance": "What is the calculation of eligibility for student grants?", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "It is important to note that your disbursed school paid your aid or credit balance incorrectly.", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "What does this process consist of?", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "Your school is in charge of calculating the loan.", "session_id": "doc2dial_4095"}
{"topic_shift": true, "utterance": "What are the procedures for this purpose.", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "As a first objective you must have been under 24 years old or be enrolled at least part-time in a university or vocational school.", "session_id": "doc2dial_4095"}
{"topic_shift": false, "utterance": "Hello there. Can you please tell me what a Snowmobile Club voucher ID is?", "session_id": "doc2dial_3922"}
{"topic_shift": true, "utterance": "Are you a member of a NYSSA snowmobile club?", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "Do you currently have a NYSSA voucher?", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "No, I don't have a voucher. But I heard about it from my neighbour and was wondering what that is.", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "So you don't have a NYSSA voucher?", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "Yes, I don't have one.", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "In that case you can simply skip the voucher ID number section.", "session_id": "doc2dial_3922"}
{"topic_shift": true, "utterance": "Does my snowmobile need to have a registration number plate?", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "Yes, your snowmobile must display your registration number decal, plate, or tag.", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "Oh damn. Then I should attach it asap. By the way, can only residents of NY use the transaction you offer?", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "Yes, you must be a resident of a U.S. state other than New York Canadians, you can still register your snowmobile at a DMV office or call 518-626-8989 between 8:00 a.m. 4:30 p.m. weekdays.", "session_id": "doc2dial_3922"}
{"topic_shift": false, "utterance": "what is VA disability compensation", "session_id": "doc2dial_912"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "session_id": "doc2dial_912"}
{"topic_shift": true, "utterance": "Do you need more information?", "session_id": "doc2dial_912"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_912"}
{"topic_shift": true, "utterance": "what is the Fully Developed Claims program", "session_id": "doc2dial_912"}
{"topic_shift": false, "utterance": "Use this program to get a faster decision by submitting evidence along with your claim .", "session_id": "doc2dial_912"}
{"topic_shift": true, "utterance": "how do I Manage my Veterans disability benefits", "session_id": "doc2dial_912"}
{"topic_shift": false, "utterance": "Share your VA medical recordsSet up your personal health record and download reports to share with your VA and non - VA doctors", "session_id": "doc2dial_912"}
{"topic_shift": true, "utterance": "What Other VA benefits and services are there?", "session_id": "doc2dial_912"}
{"topic_shift": false, "utterance": "Use this program to get a faster decision by submitting evidence along with your claim", "session_id": "doc2dial_912"}
{"topic_shift": true, "utterance": "how do I add a dependant?", "session_id": "doc2dial_912"}
{"topic_shift": false, "utterance": "] Add or remove a dependentFind out how and when to add a dependent spouse , child , or parent to your VA disability benefits", "session_id": "doc2dial_912"}
{"topic_shift": false, "utterance": "I need to know if I can get some information on VA disability compensation, please.", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse.  You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.", "session_id": "doc2dial_906"}
{"topic_shift": true, "utterance": "Are you seeking to get VA disability pay?", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "Yes, I am looking to get VA disability pay?", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "You can get some information about receiving VA disability compensation pay, managing your VA disability benefits and other information and resources.", "session_id": "doc2dial_906"}
{"topic_shift": true, "utterance": "How can I file a claim?", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "You can find how to prepare and file a claim for disability compensation online, by phone, or by mail.", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "Where do I find information after my claim has been filed?", "session_id": "doc2dial_906"}
{"topic_shift": true, "utterance": "You can connect with a Veterans Service Organization or accredited Veterans representative for help applying for benefits.", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "What should I do after I get my rating?", "session_id": "doc2dial_906"}
{"topic_shift": true, "utterance": "What other VA benefits and services are available?", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "There are also housing grants.", "session_id": "doc2dial_906"}
{"topic_shift": true, "utterance": "Is there a program to get a faster decision by submitting evidence along with my claim?", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "You are inquiring about the Fully Developed Claims program.", "session_id": "doc2dial_906"}
{"topic_shift": false, "utterance": "Please tell me about the diesel opacity emissions inspection.", "session_id": "doc2dial_2157"}
{"topic_shift": true, "utterance": "this inspection is not required in other areas of NY states or for vehicles registered outside of the state. Nonetheless, if the vehicle has an MGW of more than 8500 lbs then the NY State Department of Environmental Conservation, the NY State Department of Transportation, or the NY State Police can do a test for any diesel-powered vehicle.", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "did your vehicle failed a roadside inspection?", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "No, it didn't fail any inspection.", "session_id": "doc2dial_2157"}
{"topic_shift": true, "utterance": "Can you tell me when and where a diesel inspection can happen?", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "The diesel emissions inspection is made at the annual safety inspection and it's done at a diesel emissions inspection station.", "session_id": "doc2dial_2157"}
{"topic_shift": true, "utterance": "how often must get an inspection a vehicle with a MGW of over 8500 pounds?", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "Vehicles with a MGW over 8500 pounds must get an annual diesel emission inspection.", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "and if the vehicle is newer than model year 1997 and with a GVWR less than 8501 pounds?", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "if the vehicle is also a non-exempt diesel-powered vehicle registered in NY state then it must get an annual OBDII emissions inspection and are exempt from the diesel emissions inspection.", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "What would be the case if the diesel-powered vehicle is registered in NY State and is older than model year 1996 with a GVWR less than 8501 pounds?", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "in that case, the vehicle is exempt from the OBDII emissions inspection , the low - enhanced emissions inspection , or the diesel emissions inspection.", "session_id": "doc2dial_2157"}
{"topic_shift": true, "utterance": "what is needed to become a diesel emissions inspection station?", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "the station have to buy a DMV-approved smokemeter. The station can only perform the inspections if it is licensed to conduct a safety inspection for diesel-powered vehicles.", "session_id": "doc2dial_2157"}
{"topic_shift": false, "utterance": "Hi, Could you please explain to me how my spouse can earn Social Security benefits if I die?", "session_id": "doc2dial_537"}
{"topic_shift": true, "utterance": "A worker can earn up to four credits each year. As an example, in 2019 your spouse can earn one credit for each $1,360 of wages or self-employment income.", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "Can you tell me is your spouse has earned $5,440 in a year?", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "Yes my spouse earned $5,440.", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "If that is so then your spouse has earned her/his four credits for the year.", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "Can you please explain how my spouse earns Social Security Survivors Benefits?", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "The number of credits needed to provide benefits for survivors depends on the worker's age when they die. No one needs more than 40 credits, that is 10 years of work to be eligible for any Social Security benefit.", "session_id": "doc2dial_537"}
{"topic_shift": true, "utterance": "What is the maximum amount a family is entitled to receive?", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "The limit varies but it is generally between 150 to 180 percent of the basic benefit rate. If the sum of benefits payable to family members is greater than this limit the benefits will be reduced proportionately.", "session_id": "doc2dial_537"}
{"topic_shift": true, "utterance": "What additional factors can affect a widow's benefits?", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "There are several factor that can affect widow/widower's benefits. One of these is if they remarry before they reach the age of 60.", "session_id": "doc2dial_537"}
{"topic_shift": true, "utterance": "Another thing I would like to know. Is there a payment from Social Security payable upon my death?", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "Yes there is a one-time payment of $255 which can be paid to the surviving spouse if he or she was living with the deceased, or, if living apart and was receiving certain Social Security benefits on the deceased's record.", "session_id": "doc2dial_537"}
{"topic_shift": true, "utterance": "Is there any additional info I need to know about whether other family members are eligible for benefits?", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "Yes, there are limits on how much survivors may earn while they receive benefits.", "session_id": "doc2dial_537"}
{"topic_shift": false, "utterance": "Hi there, I am trying to decide whether a federal student loan will be more advantageous for me over a private student loan for college and was looking for some information to help me decide", "session_id": "doc2dial_3249"}
{"topic_shift": false, "utterance": "Are you seeking a loan to help pay your expenses for college?", "session_id": "doc2dial_3249"}
{"topic_shift": false, "utterance": "Not at the moment, but the matter may arise in the future", "session_id": "doc2dial_3249"}
{"topic_shift": true, "utterance": "Are there many differences between federal and private student loans, and where would I get all the relevant information about these borrowings?", "session_id": "doc2dial_3249"}
{"topic_shift": false, "utterance": "The government makes federal loans available, the terms and conditions of which are set out by the law. You can avail of a lot of benefits with a federal loan, such as fixed interest rates and income-driven repayments, which you won't find with private student loans. Private loans are offered by financial institutions whose terms and conditions are governed by the financial institution themselves", "session_id": "doc2dial_3249"}
{"topic_shift": true, "utterance": "What type of funding is included if I apply for student financial aid?", "session_id": "doc2dial_3249"}
{"topic_shift": false, "utterance": "It's quite likely that your school would include a student loan as part of your financial aid package, but it is important to understand the differences between federal loans and private student loans", "session_id": "doc2dial_3249"}
{"topic_shift": true, "utterance": "What is the process required for getting a federal loan for my college attendance?", "session_id": "doc2dial_3249"}
{"topic_shift": false, "utterance": "The first step of the application process is to complete the Free Application for Federal Student Aid FAFSA form. This form will also give you further information about applying for aid", "session_id": "doc2dial_3249"}
{"topic_shift": true, "utterance": "Does my school choose one type of student loan over another in respect of any financial aid package that I might be offered?", "session_id": "doc2dial_3249"}
{"topic_shift": false, "utterance": "It's likely that they will include student loans as part of the package, but the advice is to be certain that the loan that is offered to you is the best choice for you personally", "session_id": "doc2dial_3249"}
{"topic_shift": false, "utterance": "Hello, can you tell me about the maximum family amount please?", "session_id": "doc2dial_251"}
{"topic_shift": true, "utterance": "Of course. Each family member may be eligible for a monthly benefit of up to 50 percent of your disability benefit amount. However, there is a limit to the amount we can pay your family.", "session_id": "doc2dial_251"}
{"topic_shift": false, "utterance": "Is the sum of the benefits payable on your account greater than the family limit?", "session_id": "doc2dial_251"}
{"topic_shift": false, "utterance": "No, it isn't.", "session_id": "doc2dial_251"}
{"topic_shift": true, "utterance": "So, what about benefits if my spouse collects a higher Social Security benefit than me?", "session_id": "doc2dial_251"}
{"topic_shift": false, "utterance": "In that case the spouse benefit amount will be permanently reduced by a percentage based on the number of months until his or her full retirement age.", "session_id": "doc2dial_251"}
{"topic_shift": true, "utterance": "Oh, so if she also works under Social Security that has an effect on the benefit as well?", "session_id": "doc2dial_251"}
{"topic_shift": false, "utterance": "Yes, that is correct. His or her Social Security benefit on your record may be affected.", "session_id": "doc2dial_251"}
{"topic_shift": false, "utterance": "I see. And if she didn't work under Social Security that would not be an issue, right?", "session_id": "doc2dial_251"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_251"}
{"topic_shift": true, "utterance": "And when would benefits be payable for my spouse?", "session_id": "doc2dial_251"}
{"topic_shift": false, "utterance": "Benefits are payable for your spouse at age 62 or older.", "session_id": "doc2dial_251"}
{"topic_shift": false, "utterance": "Can you answer some questions about my DMV account, please?", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "Of course.", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "Have you registered for an account?", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "Then you will be sent a temporary password by email. You must use the temporary password to complete the on-line registration process.", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "What should I do after registering to gain access to the web applications of another NYS branch?", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "To use secure web applications at another NYS agency, simply sign in using the same Username and Password.", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "That's what I thought. My wife wants to register for an account too, anything she should watch out for?", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "In order to register for a account, you must first select a sign-in Username and Password and provide your identity information. Your Username, Password, and identity information are stored in a secure directory called the NY.gov, which is maintained by New York State Office of Information Technology Services.", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "And what happens after the identity is verified?", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "Upon validation of your identity, you will be permitted access to use DMV's secure web applications. This process is designed to protect the security of your identifying personal information.", "session_id": "doc2dial_2631"}
{"topic_shift": true, "utterance": "Can you suggest a topic?", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "MyDMV.", "session_id": "doc2dial_2631"}
{"topic_shift": true, "utterance": "Can you tell me how to unlock locked accounts?", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "Of course I can.", "session_id": "doc2dial_2631"}
{"topic_shift": false, "utterance": "What will I need to know after I get a disability rating?", "session_id": "doc2dial_1338"}
{"topic_shift": false, "utterance": "Did you get a decision notice from us which confirms your disability rating?", "session_id": "doc2dial_1338"}
{"topic_shift": false, "utterance": "Yes, I have received the notice that tells me my severity of my disability or disability rating.", "session_id": "doc2dial_1338"}
{"topic_shift": false, "utterance": "Then it looks like you will be able to get disability compensation or benefits.", "session_id": "doc2dial_1338"}
{"topic_shift": true, "utterance": "How would I go about getting benefits that cover specific disabilities?", "session_id": "doc2dial_1338"}
{"topic_shift": false, "utterance": "You may be able to get money to buy new clothes for your special disability.", "session_id": "doc2dial_1338"}
{"topic_shift": true, "utterance": "What about dependent benefits?", "session_id": "doc2dial_1338"}
{"topic_shift": false, "utterance": "Qualified dependents could get financial support and benefits.", "session_id": "doc2dial_1338"}
{"topic_shift": true, "utterance": "When will my first payment be available?", "session_id": "doc2dial_1338"}
{"topic_shift": false, "utterance": "Most of the time you will get your first payment  within 15 days and we will pay you by direct deposit or check.", "session_id": "doc2dial_1338"}
{"topic_shift": true, "utterance": "What happens if my disability happens to get worse than it is?", "session_id": "doc2dial_1338"}
{"topic_shift": false, "utterance": "You can always file a claim for an increase in benefits.", "session_id": "doc2dial_1338"}
{"topic_shift": false, "utterance": "Tell me about retirement benefits.", "session_id": "doc2dial_245"}
{"topic_shift": true, "utterance": "Do you want to apply for retirement benefits?", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "Ok great. If you are interested in applying, Social Security offers an online retirement application that you can complete in as little as 15 minutes. It is very easy.", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "Do you need to complete your application in a different language other than English?", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "Yes, that would be easier for me.", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "The online application is only available in English, but it does give you the option to schedule an appointment to apply for benefits in your preferred language.", "session_id": "doc2dial_245"}
{"topic_shift": true, "utterance": "How do I find out what documents I need to apply?", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "You can read our \"Checklist for Online Medicare, Retirement, and Spouses Applications\".", "session_id": "doc2dial_245"}
{"topic_shift": true, "utterance": "I will check that out. Can I receive benefits on another person's record?", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "We will let you know once you complete your application.", "session_id": "doc2dial_245"}
{"topic_shift": true, "utterance": "Now what if I am not currently receiving benefits on my own Social Security record?", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "In that case, you can apply as a spouse for benefits.", "session_id": "doc2dial_245"}
{"topic_shift": false, "utterance": "Hello I need information about MyDMV Account Terms of Service", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "INTRODUCTION", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "and what happens when someone signs up for an account?", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "I dont know", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "you know what to do after completing your registration?", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "if i wanted to know", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "After completing your registration, you can use your permanent login username and password to access applications and services.", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "and after they verify what will happen?", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "Upon validation of your identity, you will be allowed access to use the DMV's secure web applications. This process is designed to protect the security of your personally identifiable information.", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "and what should i do when i register?", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "To register for an account, you must first select a Login Username and Password and provide your identity information. Your username, password, and identity information are stored in a secure directory called NY.gov, which is maintained by the New York State Office of Information Technology Services.", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "and the password will I put it?", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "When you sign up for an account, a temporary password will be emailed to you. You must use the temporary password to complete the online registration process.", "session_id": "doc2dial_2625"}
{"topic_shift": false, "utterance": "Can picture plates be personalized?", "session_id": "doc2dial_2143"}
{"topic_shift": true, "utterance": "Yes, some picture plates can be personalized for an additional fee in addition to your picture plate and regular registration fee", "session_id": "doc2dial_2143"}
{"topic_shift": false, "utterance": "How much does that cost", "session_id": "doc2dial_2143"}
{"topic_shift": false, "utterance": "For personalized plate availability and pricing for the picture plate you are interested in you can browse our collection of picture plates online", "session_id": "doc2dial_2143"}
{"topic_shift": true, "utterance": "How much do personalized plates cost?", "session_id": "doc2dial_2143"}
{"topic_shift": false, "utterance": "For Passenger and Commercial Plates the Initial Cost = $ 60.00Annual Fee = $ 31.25", "session_id": "doc2dial_2143"}
{"topic_shift": true, "utterance": "Can I use personalized plates on any type of vehicle?", "session_id": "doc2dial_2143"}
{"topic_shift": false, "utterance": "You can use personalized plates on passenger vehicles , commercial vehicles , motorcycles and trailers", "session_id": "doc2dial_2143"}
{"topic_shift": true, "utterance": "What plate combinations are restricted?", "session_id": "doc2dial_2143"}
{"topic_shift": false, "utterance": "Restrictions include: Personalized plates that give the appearance of an official plate or the configuration of special registration classes. Combinations that are considered obscene , derogatory or offensive, and combinations that do not have one letter", "session_id": "doc2dial_2143"}
{"topic_shift": true, "utterance": "What are personalized plates?", "session_id": "doc2dial_2143"}
{"topic_shift": false, "utterance": "Personalized plates are standard series plates that have a combination of numbers and letters that you select , for an additional fee in addition to your regular vehicle registration fee", "session_id": "doc2dial_2143"}
{"topic_shift": false, "utterance": "I want to know more about retiring early and social security benefits", "session_id": "doc2dial_523"}
{"topic_shift": true, "utterance": "OK, You can retire at any time between age 62 and full retirement age . however your benefits are reduced if you start them early", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "Will you be starting benefits early?", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "yes that is what I wanted to know", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "Your benefits will be reduced a fraction of a percent for each month before your full retirement age", "session_id": "doc2dial_523"}
{"topic_shift": true, "utterance": "what is considered full retirement age? do I decide that when I stop working?", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "session_id": "doc2dial_523"}
{"topic_shift": true, "utterance": "is there a way to know about how much my benefits will be reduced?", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "Yes, The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age . Just select your year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age .", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "I'm not 62 years old, so is it the same for all of us?", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "You can select your own year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age .", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "and they take a certain amount like twenty dollars or something like that each month?", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "your benefits will be reduced a fraction of a percent for each month before your full retirement age .", "session_id": "doc2dial_523"}
{"topic_shift": false, "utterance": "Hey there. I'm looking some help about how to fill in a correct way the application for federal student aid.", "session_id": "doc2dial_3275"}
{"topic_shift": false, "utterance": "sure, we can help you to go through it.", "session_id": "doc2dial_3275"}
{"topic_shift": false, "utterance": "Are you ready to start filling your fafsa form right now?", "session_id": "doc2dial_3275"}
{"topic_shift": false, "utterance": "No yet, I'm just consulting to know what to do when the time comes to fill the form.", "session_id": "doc2dial_3275"}
{"topic_shift": true, "utterance": "Alright, thanks. Do I need any particular condition or use any particular thing when I fill the form?", "session_id": "doc2dial_3275"}
{"topic_shift": false, "utterance": "Not really. But if you use to have pop-up blocker in your browser, make sure it allow you to see the pop-ups from fafsa.ed.gov", "session_id": "doc2dial_3275"}
{"topic_shift": true, "utterance": "Do you bring any special tool or something?", "session_id": "doc2dial_3275"}
{"topic_shift": false, "utterance": "Yes, you can use some free tools like those we offer you.", "session_id": "doc2dial_3275"}
{"topic_shift": true, "utterance": "OK, what data do I need to get access to the application?", "session_id": "doc2dial_3275"}
{"topic_shift": false, "utterance": "Be sure you have your FSA ID when you sign in, along with your username and your password, so your application be processed as quick as possible.", "session_id": "doc2dial_3275"}
{"topic_shift": true, "utterance": "Have the fsa id, will help anyhow?", "session_id": "doc2dial_3275"}
{"topic_shift": false, "utterance": "Yes, it will allow you to find in your fafsa form your tax information already filled, saving you time and effort.", "session_id": "doc2dial_3275"}
{"topic_shift": false, "utterance": "I would like to enter the tutorial assistance", "session_id": "doc2dial_1462"}
{"topic_shift": false, "utterance": "are you using VA educational assistance and struggling with the courses?", "session_id": "doc2dial_1462"}
{"topic_shift": false, "utterance": "I am not using VA educational assistance", "session_id": "doc2dial_1462"}
{"topic_shift": true, "utterance": "how much is the maximum they can pay?", "session_id": "doc2dial_1462"}
{"topic_shift": false, "utterance": "We will not pay more than $ 100 per month for tutoring, and we will not pay more than $ 1,200 in total.", "session_id": "doc2dial_1462"}
{"topic_shift": true, "utterance": "can you pay a guardian?", "session_id": "doc2dial_1462"}
{"topic_shift": false, "utterance": "if we can help you pay a tutor.", "session_id": "doc2dial_1462"}
{"topic_shift": true, "utterance": "What are the requirements that I must meet?", "session_id": "doc2dial_1462"}
{"topic_shift": false, "utterance": "Are you enrolled in an educational program part-time or more?", "session_id": "doc2dial_1462"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1462"}
{"topic_shift": false, "utterance": "Can't get this benefit sorry", "session_id": "doc2dial_1462"}
{"topic_shift": false, "utterance": "Hello I need to change some information on my Social Security card.", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "Have you recently changed your name, or become a U.S. citizen?", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "I am now considered a U.S. citizen.", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "Due to the change in your immigration status, Social Security must be notified so we can update our records.", "session_id": "doc2dial_43"}
{"topic_shift": true, "utterance": "What documents do I need to show?", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "To show proof of your new status we only accept the following documents:U.S. passport ;Certificate of Naturalization N-550/N-570 ;Certificate of Citizenship N-560/N-561 ;Certificate of Report of Birth DS-1350 ;Consular Report of Birth Abroad FS-240 , CRBA", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "Are there any other documents that I need to show?", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "You are also required to show us your I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "Do I need to prove that I'm still a student?", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "If you are an F-1 student we need a status letter from your school identifying you as such.", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "Do I still need to keep my immigration documents?", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "Yes in order to prove your immigration status you must show us your current U.S. immigration document consisting of either:Form I-551 Lawful Permanent Resident CardMachine Readable Immigrant VisaI-766 Employment Authorization Document , EAD , work permit", "session_id": "doc2dial_43"}
{"topic_shift": false, "utterance": "I wanted to know how much time it takes for the VA to decide my claim", "session_id": "doc2dial_1304"}
{"topic_shift": true, "utterance": "Has it been more than a week since you gave us your application and you haven't heard back?", "session_id": "doc2dial_1304"}
{"topic_shift": false, "utterance": "yes it has been 11 days", "session_id": "doc2dial_1304"}
{"topic_shift": false, "utterance": "Don't turn in another application, you need to call our toll-free hotline at 877-222-8387 M-F", "session_id": "doc2dial_1304"}
{"topic_shift": true, "utterance": "and how do I update some of info I sent in?", "session_id": "doc2dial_1304"}
{"topic_shift": false, "utterance": "Do you want to update personal, financial, or insurance information from an earlier application?", "session_id": "doc2dial_1304"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1304"}
{"topic_shift": false, "utterance": "You need to fill out a Health Benefits Update Form VA Form 10-10EZR", "session_id": "doc2dial_1304"}
{"topic_shift": true, "utterance": "can you tell me how to apply in person and do it in spanish so someone next to me can read it?", "session_id": "doc2dial_1304"}
{"topic_shift": false, "utterance": "Para llenar su solicitude en persona , encuetre el Centro Medico de Veteranos mas cercano, o reciba ayuda por medio del Departmaneto de Veteranos de su estado", "session_id": "doc2dial_1304"}
{"topic_shift": true, "utterance": "How do I apply in person?", "session_id": "doc2dial_1304"}
{"topic_shift": false, "utterance": "You will need to go to your nearest VA medical center or clinic. Bring a signed Application for Health Benefits with you.", "session_id": "doc2dial_1304"}
{"topic_shift": false, "utterance": "I need help understanding family benefits.", "session_id": "doc2dial_3513"}
{"topic_shift": false, "utterance": "You've already started receiving disability benefits?", "session_id": "doc2dial_3513"}
{"topic_shift": false, "utterance": "Yes, I get benefits.", "session_id": "doc2dial_3513"}
{"topic_shift": false, "utterance": "Certain family members may qualify for benefits on your record.", "session_id": "doc2dial_3513"}
{"topic_shift": true, "utterance": "What children qualify?", "session_id": "doc2dial_3513"}
{"topic_shift": false, "utterance": "Biological, adopted, and stepchildren are all eligible.", "session_id": "doc2dial_3513"}
{"topic_shift": true, "utterance": "Is my spouse old enough to be eligible?", "session_id": "doc2dial_3513"}
{"topic_shift": false, "utterance": "If they are 62 or older, they qualify.", "session_id": "doc2dial_3513"}
{"topic_shift": true, "utterance": "How much can they receive?", "session_id": "doc2dial_3513"}
{"topic_shift": false, "utterance": "Eligible family members can receive up to 50% of your disability amount.", "session_id": "doc2dial_3513"}
{"topic_shift": true, "utterance": "What happens if my child is 18, but still in high school?", "session_id": "doc2dial_3513"}
{"topic_shift": false, "utterance": "They will receive benefits until they graduate or 2 months after their 19th birthday.", "session_id": "doc2dial_3513"}
{"topic_shift": false, "utterance": "I need help with the benefits planner for family.", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "Did you start receiving benefits?", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "No I have not received benefits.", "session_id": "doc2dial_3507"}
{"topic_shift": true, "utterance": "How do my children receive benefits?", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "The child must be unmarried.", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "what children are eligible on my record to receive benefits?", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "Your eligible children can be biological, stepchild, or adopted, and possibly grandchild.", "session_id": "doc2dial_3507"}
{"topic_shift": true, "utterance": "What family members can qualify for benefits under my record?", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "Certain members like your spouse may be eligible under your record to receive benefits.", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "What happens if my spouse is applying for benefits?", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "We will need to see proof of your marriage and dates of prior marriages.", "session_id": "doc2dial_3507"}
{"topic_shift": false, "utterance": "I need help with planning my retirement benefits.", "session_id": "doc2dial_279"}
{"topic_shift": true, "utterance": "Would you like to learn about other things you might have to consider?", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "Yes, that would be great.", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "Are you perhaps wondering what the best age is to start your benefits?", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "Exactly. This is one of the things I've been wondering about.", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "So what is the best age to start my benefits? When should I apply for them?", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "Well, there is no \"best age\" for everyone and when to apply remains your choice. The best is to make an informed decision based on your individual and family circumstances.", "session_id": "doc2dial_279"}
{"topic_shift": true, "utterance": "What if I forget signing up for Medicare in time?", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "Then your Medicare coverage may be delayed and cost you more. On page 12 of your Medicare booklet you can find out what may happen if you delay.", "session_id": "doc2dial_279"}
{"topic_shift": true, "utterance": "What happens after I reach my full retirement age?", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "After you reach full retirement age, we recalculate your benefit amount to give you credit for any months in which you did not receive a benefit because of your earnings.", "session_id": "doc2dial_279"}
{"topic_shift": true, "utterance": "What if my birthday is after 1954?", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "If your birthday is after January 2, 1954, the option to take only one benefit at full retirement age unfortunately no longer exists.", "session_id": "doc2dial_279"}
{"topic_shift": false, "utterance": "I'd like to soup up my moped and need to know the restrictions.", "session_id": "doc2dial_2619"}
{"topic_shift": true, "utterance": "Will you be removing a speed governor that limits top speed?", "session_id": "doc2dial_2619"}
{"topic_shift": false, "utterance": "Yes I would like to.", "session_id": "doc2dial_2619"}
{"topic_shift": false, "utterance": "In that case, you must notify the DMV and register the moped or motorcycle in the appropriate class.", "session_id": "doc2dial_2619"}
{"topic_shift": true, "utterance": "If I make changes to my car can it affect its classification class?", "session_id": "doc2dial_2619"}
{"topic_shift": false, "utterance": "Part 106 of DMV Regulations which describes the distinction between vehicles in the 'Commercial' class and in the passenger class, also describes how some modifications that you make to your vehicle can affect its correct registration class.", "session_id": "doc2dial_2619"}
{"topic_shift": true, "utterance": "So I might have to change its class?", "session_id": "doc2dial_2619"}
{"topic_shift": true, "utterance": "Would you like to know the distinction between a 'Passenger' class and a 'Commercial' class vehicle?", "session_id": "doc2dial_2619"}
{"topic_shift": false, "utterance": "Yes that would be helpful.", "session_id": "doc2dial_2619"}
{"topic_shift": false, "utterance": "For cars, you can register as 'Commercial  class if all the seats behind the driver are removed and in their place you must install a permanent box or permanent rack to carry cargo.", "session_id": "doc2dial_2619"}
{"topic_shift": true, "utterance": "What if I have a pickup that I want to classify as a passenger vehicle?", "session_id": "doc2dial_2619"}
{"topic_shift": false, "utterance": "Yes if it is less than 6,001 lbs, does not have any business advertisements and is used exclusively for non - commercial purposes.", "session_id": "doc2dial_2619"}
{"topic_shift": false, "utterance": "hello I need information about si Can I get help paying for burial costs?", "session_id": "doc2dial_1310"}
{"topic_shift": true, "utterance": "yes. If you are the registered spouse, legally recognized spouse, or legally designated designated relative of a veteran", "session_id": "doc2dial_1310"}
{"topic_shift": false, "utterance": "I'm not the spouse or a designated relative", "session_id": "doc2dial_1310"}
{"topic_shift": true, "utterance": "What things do you need to verify the family member's relationship with the deceased veteran?", "session_id": "doc2dial_1310"}
{"topic_shift": false, "utterance": "These may include a death certificate, letters from your doctor, a divorce decree, a statement from the Social Security Administration, or other documents to support your claim.", "session_id": "doc2dial_1310"}
{"topic_shift": false, "utterance": "And what are these documents for?", "session_id": "doc2dial_1310"}
{"topic_shift": false, "utterance": "With these documents and other documents we can verify a relationship with a veteran or the status of a dependent.", "session_id": "doc2dial_1310"}
{"topic_shift": true, "utterance": "and can I choose a funeral director?", "session_id": "doc2dial_1310"}
{"topic_shift": false, "utterance": "of course you may want to choose a funeral director to help you plan the funeral. Then you or the funeral director can call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial.", "session_id": "doc2dial_1310"}
{"topic_shift": true, "utterance": "What if the person's spouse died previously and was buried in a VA national cemetery, what information will they need?", "session_id": "doc2dial_1310"}
{"topic_shift": false, "utterance": "You will need the spouse's full name, as well as the cemetery section and the number of the site where they were buried.", "session_id": "doc2dial_1310"}
{"topic_shift": true, "utterance": "and when the burial is done what should we do", "session_id": "doc2dial_1310"}
{"topic_shift": false, "utterance": "You'll have to tell us: where you prefer to have your veteran, spouse, or dependent family member buried. Find a VA National Cemetery Find a State Veterans Cemetery", "session_id": "doc2dial_1310"}
{"topic_shift": false, "utterance": "hello I need information about the clothing allowance for VA", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition ?", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "Are you sure this is not the case?", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "I am sure that is not my case", "session_id": "doc2dial_1476"}
{"topic_shift": true, "utterance": "What requirements must I have to obtain benefits?", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "Does your prosthetic or orthotic device or your skin medicine damage your clothes?", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "no they don't harm her", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "then it is not possible to get VA disability benefits", "session_id": "doc2dial_1476"}
{"topic_shift": true, "utterance": "and what does this subsidy do?", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "With this grant, you can earn money each year to help you buy new clothes. This is a disability compensation benefit", "session_id": "doc2dial_1476"}
{"topic_shift": false, "utterance": "I have adopted a child and he has taken my name. How can I correct his Social Security Card?", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "If the adoption is legal, then you may change your child 's name.", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "It hasn't officially gone through yet.", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "Is your child employed at the moment?", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "No he is looking for work though.", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "Has the name been legally changed yet? There might be consequences if you omit telling us when the name change goes through.", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "His name is in the process of being changed but it hasn't gone through yet. Do I need documents for him?", "session_id": "doc2dial_57"}
{"topic_shift": true, "utterance": "Do I need documents for him in his new name?", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "If you possess an unexpired identity document with your child 's new name, that may be acceptable.", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "I have one but it has expired, is that okay?", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "If it is all that you have then we will accept an identity document in your child 's old name.", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "We are waiting for DHS approval for our family to work, can you still proceed with the name change?", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "Yes but we can not issue a corrected card since a Social Security number assigned for non-work purposes can not be used to work.", "session_id": "doc2dial_57"}
{"topic_shift": false, "utterance": "How can I find out if I am eligible for a discharge of me federal student loan due to false certification?", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "There is a section on the website dedicated to this topic which will tell you if you are eligible for this", "session_id": "doc2dial_3261"}
{"topic_shift": true, "utterance": "What is the best way for me to apply for a loan discharge?", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "You will need to contact your loan servicer to pursue this", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "Is it easy to apply for a loan discharge?", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "Do you have a Direct Loan or FFEL Program loan and wish to apply for a loan discharge due to false certification?", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "Yes, that is exactly what I am looking to do", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "When applying for a discharge, you will need to complete the loan discharge application that is relevant to your own personal circumstance", "session_id": "doc2dial_3261"}
{"topic_shift": true, "utterance": "If I get approval for a loan discharge, how much of my loan will be discharged?", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "Have you met the eligibility requirements for a discharge on your loan?", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "I am not sure, I have not gone that far into the process as yet", "session_id": "doc2dial_3261"}
{"topic_shift": false, "utterance": "Is there anything I should be aware of when choosing a vehicle to purchase?", "session_id": "doc2dial_2194"}
{"topic_shift": true, "utterance": "You should consult the YouTube video of the NMVTIS Vehicle History for Consumers", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "Are you knowledgeable in car mechanics?", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "No I'm not", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "Do you know what to look for when deciding if a vehicle is roadworthy?", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "Yes I do", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "If you don't know what to look for, you should employ a professional technician to examine the vehicle", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "What should I request from the dealer before I purchase a vehicle?", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "You should find out about any warranties that the dealer provides and whether they provide services or subcontract these to a repair shop", "session_id": "doc2dial_2194"}
{"topic_shift": true, "utterance": "What should I do before I sell my vehicle?", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "You must ensure that you remove your license plates and windshield registration sticker from the vehicle. This will help you avoid any parking tickets that don't belong to you", "session_id": "doc2dial_2194"}
{"topic_shift": true, "utterance": "Is there any information that you can give me about pricing of vehicles?", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "No government agency controls vehicle price. you need to take time to choose the right vehicle for you that meets you own budget", "session_id": "doc2dial_2194"}
{"topic_shift": false, "utterance": "Hello. Can you tell me something about the Retirement Estimator?", "session_id": "doc2dial_292"}
{"topic_shift": true, "utterance": "Of course. Would you like to know how the Retirement Estimator works?", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "Yes, that's what I've been wondering about.", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "Then let me explain it to you. The Retirement Estimator gives estimates based on your actual Social Security earnings record. Please keep in mind that these are just estimates.", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "Wait, those are just estimates though, right?", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "That is correct.", "session_id": "doc2dial_292"}
{"topic_shift": true, "utterance": "Got it. Can anyone use the Retirement Estimator?", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "Yes, as long as you fulfill the requirements. You need to have enough Social Security credits at this time to qualify for benefits, for example.", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "What if I'm only receiving Medicare benefits at the moment?", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "In that case you can still get an estimate.", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "Ah, I see. So, if I have enough Social Security credits, I can use the Retirement Estimator, right?", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "Correct. One of the requirements is that you need to have enough Social Security credits to qualify for benefits.", "session_id": "doc2dial_292"}
{"topic_shift": false, "utterance": "How can I use the retirement estimator?", "session_id": "doc2dial_286"}
{"topic_shift": true, "utterance": "Do you want to know how the retirement estimator works?", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "Not at this time I, I think I understand how to use the estimator.", "session_id": "doc2dial_286"}
{"topic_shift": true, "utterance": "Are you eligible to use the retirement estimator?", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "No not at this time.", "session_id": "doc2dial_286"}
{"topic_shift": true, "utterance": "Do you know how long to stay on each page?", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "Yes, I know how long to stay on the page.", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "Do you know the reason for only being allowed to stay on the page for a limited time?", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "No, I did not know it was for security reasons.", "session_id": "doc2dial_286"}
{"topic_shift": true, "utterance": "Why would it suggest for me to use one of the other benefit calculators?", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "Most likely because you have different input that requires another benefit calculator.", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "What is the purpose of other benefit calculators?", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "They are for use with different type of benefits.", "session_id": "doc2dial_286"}
{"topic_shift": false, "utterance": "tell me about VR&E Self-Employment track please?", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "Are you a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire , skills , and drive to run a successful business?", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track .s   [4] Find out if you can get help starting your own business", "session_id": "doc2dial_1489"}
{"topic_shift": true, "utterance": "Can I get help starting my own business through the VR&E Self-Employment track?", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "Do you have an employment barrier or handicap?", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "Are you enrolled in VR&E?", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "Your service - connected disability makes it hard for you to prepare for , obtain , and maintain suitable employment a job that doesn t make your disability worse , is stable , and matches your abilities , aptitudes , and interests?", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "you don't meet all of the requirements", "session_id": "doc2dial_1489"}
{"topic_shift": true, "utterance": "but I want the VR&E Self-Employment track", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track .s   [4] Find out if you can get help starting your own business", "session_id": "doc2dial_1489"}
{"topic_shift": true, "utterance": "Can I get help starting my own business through the VR&E Self-Employment track?", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "No, you're not eligible for these benefits", "session_id": "doc2dial_1489"}
{"topic_shift": false, "utterance": "Good morning. I would like to know how I know if my driving record shows my PIRP course completion?", "session_id": "doc2dial_2180"}
{"topic_shift": true, "utterance": "Good morning! Do you need to verify that your course is completed?", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "Yes, if it is on my DMV record.", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "No problem, you can request a copy of your driving record.", "session_id": "doc2dial_2180"}
{"topic_shift": true, "utterance": "When will the DMV know if I have completed the course?", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "They will know within 10 weeks.", "session_id": "doc2dial_2180"}
{"topic_shift": true, "utterance": "If my license has been revoked what point effect does that have on my driving record?", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "If your license has been revoked, the point reduction will not affect it.", "session_id": "doc2dial_2180"}
{"topic_shift": true, "utterance": "Ok, where can I see more information?", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "You can check out the NY State Point System for more information about how points are calculated.", "session_id": "doc2dial_2180"}
{"topic_shift": true, "utterance": "What if I completed the course, but it is not on my driving record after 10 weeks?", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "Then you should contact the course sponsor.", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "So I would contact the course sponsor? Then what?", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "Yes, they would have to tell you what to do next.", "session_id": "doc2dial_2180"}
{"topic_shift": true, "utterance": "What does point reduction refer to?", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "Point reduction applies to points assessed for violations that occurred within the eighteen months immediately before course completion.", "session_id": "doc2dial_2180"}
{"topic_shift": false, "utterance": "Hello, I want to know about the retirement plan.", "session_id": "doc2dial_80"}
{"topic_shift": true, "utterance": "Do you want to know about the online calculator for retirement benefits?", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "Yes, please, tell me more.", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "Basically, the calculator allows you to estimate your Social Security benefit.", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "So it's just to get an estimate? how can I get a more precise result?", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "Yes, for a more precise result you can use the Detailed Calculator.", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "and what if I qualify for benefits as a survivor?", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "In that case, the age at which you get the retirement benefits may be different. I mean, your full retirement age.", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "Does it make any difference in the results if my birthday is on January 1st?", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "for January 1st birthdays, the benefits are calculated as if your birthday was in the previous year.", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "How do I use the Detailed Calculator?", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "You have to enter all your past earnings.", "session_id": "doc2dial_80"}
{"topic_shift": false, "utterance": "what can you tell me about Returning IDR Applicants", "session_id": "doc2dial_2816"}
{"topic_shift": true, "utterance": "I file an annual recertification of your income", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2816"}
{"topic_shift": true, "utterance": "you want to Recalculate your monthly payment", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "your income or family size has changed", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "you can request that your income - driven payment be re - calculated to reduce your current monthly payment", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "can I recalculate my monthly payment", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "yes, LOG IN TO START", "session_id": "doc2dial_2816"}
{"topic_shift": true, "utterance": "Preview a read - only version of the complete form", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "Preview a read - only version of the complete form", "session_id": "doc2dial_2816"}
{"topic_shift": false, "utterance": "I need to know more about the FAFSA process.", "session_id": "doc2dial_2802"}
{"topic_shift": false, "utterance": "You can get in-depth information about the FAFSA form and what to expect after you submit the form.", "session_id": "doc2dial_2802"}
{"topic_shift": true, "utterance": "Do you want to know what are some of the trending topics about the FAFSA process?", "session_id": "doc2dial_2802"}
{"topic_shift": false, "utterance": "Not at this moment.", "session_id": "doc2dial_2802"}
{"topic_shift": true, "utterance": "Were you able to find what you are looking for on our website?", "session_id": "doc2dial_2802"}
{"topic_shift": false, "utterance": "Not really, I still have some doubts.", "session_id": "doc2dial_2802"}
{"topic_shift": true, "utterance": "What useful info can I get from the website?", "session_id": "doc2dial_2802"}
{"topic_shift": false, "utterance": "You could, for example, get information about what steps to follow after the FAFSA form.", "session_id": "doc2dial_2802"}
{"topic_shift": true, "utterance": "What kind of info would that be?", "session_id": "doc2dial_2802"}
{"topic_shift": false, "utterance": "You can know what to expect after submitting your FAFSA form.", "session_id": "doc2dial_2802"}
{"topic_shift": true, "utterance": "ok, anything else?", "session_id": "doc2dial_2802"}
{"topic_shift": false, "utterance": "You can also find useful information about the most common questions about the FAFSA process.", "session_id": "doc2dial_2802"}
{"topic_shift": false, "utterance": "Hi. I was wondering if you can help me with something, i going to apply for a SSN card, and was told i would need some documents, is that right?.", "session_id": "doc2dial_94"}
{"topic_shift": true, "utterance": "That is correct. Those documents involve to prove your citizenship, you U.S citizenship.", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "Do you have the documents, or not?", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "No, no, i don't have'em", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "Am, this i think i know the answer but i've been living outside of the U.S for long time, what would need then?", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "Well, in those cases, you would need a current or previous passport, school or employment records and any other records that show your long term stay outside the U.S. That would help to show us that you don't have a SS number.", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "So i have a broad option, isnt? Any document will do it, always it can show a proof of my residence outside?", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "Outside U.S, yes. But remember those documents must be original.", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "Okey dokey. Oh, i have a child who is 13, he can apply for his SSN card online too?", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "Sorry, but no. Any individual of age 12 or older must appear in person for an interview. In the same fashion, he'll need to prove tat he doesn't have any SS number.", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "Ok, i'll have to take previsions on that. A last question, what if i don't have one of those documents you mentioned before?", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "If that so, you can submit any other document we ask you. As always, it must be valid, to have your name, date of birth or age and a recent photograph.", "session_id": "doc2dial_94"}
{"topic_shift": false, "utterance": "hello i would like to get information about new applicants", "session_id": "doc2dial_2814"}
{"topic_shift": true, "utterance": "Not currently on an income-based plan and want to apply for one?", "session_id": "doc2dial_2814"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2814"}
{"topic_shift": false, "utterance": "You can request an income-based payment plan that limits your payments to a percentage of your income.", "session_id": "doc2dial_2814"}
{"topic_shift": false, "utterance": "and how do I start this process?", "session_id": "doc2dial_2814"}
{"topic_shift": false, "utterance": "you just need to SIGN IN TO GET STARTED", "session_id": "doc2dial_2814"}
{"topic_shift": true, "utterance": "How do I calculate my payment if my income has changed?", "session_id": "doc2dial_2814"}
{"topic_shift": false, "utterance": "you can request that your income-based payment be recalculated to reduce your current monthly payment", "session_id": "doc2dial_2814"}
{"topic_shift": true, "utterance": "Who should complete this?", "session_id": "doc2dial_2814"}
{"topic_shift": false, "utterance": "Borrowers currently on an IDR Plan who need to recertify or make changes to their repayment plan.", "session_id": "doc2dial_2814"}
{"topic_shift": true, "utterance": "What plan could be suitable for me?", "session_id": "doc2dial_2814"}
{"topic_shift": false, "utterance": "the following, Pay what you earn PAYE payment plan", "session_id": "doc2dial_2814"}
{"topic_shift": false, "utterance": "I would like help getting a planner for my retirement benefits.", "session_id": "doc2dial_82"}
{"topic_shift": true, "utterance": "Are you looking for an online calculator?", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Yes that is what i am looking for", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Yes, i can show you the online calculator that allows you to estimate your Social Security benefits", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Are you looking for the most up to date estimates given your situation?", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Yes, that is what i want", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Great, the detailed calculator will give you that information", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Will that calculator be updated when benefits are increased or adjusted?", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Yes, the calculator adjusts periodically so that you are getting accurate totals", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Can you help me find out if i qualify for survivor benefits?", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Yes, i can help you with that, but be aware the retirement age for survivor benefits may be different than for your retirement benefits", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "How is it affected if my birthday is on January 1st?", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "Great question, if your birthday is on January 1st we figure your benefit as if your birthday was in the previous year.", "session_id": "doc2dial_82"}
{"topic_shift": false, "utterance": "I would like to apply for a Social Security Card for my child, what documents do I need to submit?", "session_id": "doc2dial_96"}
{"topic_shift": true, "utterance": "First off you must prove your child's citizenship.", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "Do you possess a U.S .- State - Issued birth certificate that recorded your child's birth before age 5?", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "Yes I have it.", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "Well you must submit this document.", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "If I don't have it what happens?", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "In that event, we may consider other documents, such as your child 's passport, as proof of age.", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "Do I need to prove that he lived in the Untied States?", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "We may ask you for information about schools he went to.", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "What i.d.do I need to show ?", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "You must provide us with either a U.S. driver 's license or a State - issued non - driver identification card.", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "Do I need to bring him to your offices?", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "If you child is age 12 or older and requesting an original Social Security number, he must appear in person for an interview.", "session_id": "doc2dial_96"}
{"topic_shift": false, "utterance": "Where do I go if I have unanswered questions about the FAFSA process?", "session_id": "doc2dial_2800"}
{"topic_shift": false, "utterance": "After you submit your application to FAFSA, you will get in-depth information about the form and what you should expect in the future", "session_id": "doc2dial_2800"}
{"topic_shift": true, "utterance": "Are there any trending topics that I should consult within the FAFSA help section of the website?", "session_id": "doc2dial_2800"}
{"topic_shift": false, "utterance": "Are you applying for a summer session through FAFSA or is this applicable to you?", "session_id": "doc2dial_2800"}
{"topic_shift": false, "utterance": "Yes, I am currently applying for a summer session in my school of choice", "session_id": "doc2dial_2800"}
{"topic_shift": true, "utterance": "Is there a section on the FAFSA website that gives help to parents through the FAFSA process?", "session_id": "doc2dial_2800"}
{"topic_shift": false, "utterance": "Yes, there is a specfic section dedicated to parents and any help they may need through the process", "session_id": "doc2dial_2800"}
{"topic_shift": false, "utterance": "I have a sibling already in college, is there any help that can be given to my parents for this particular circumstance?", "session_id": "doc2dial_2800"}
{"topic_shift": true, "utterance": "After I have completed the FAFSA application form, what happens next?", "session_id": "doc2dial_2800"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2800"}
{"topic_shift": true, "utterance": "How do I get started with the FAFSA application form?", "session_id": "doc2dial_2800"}
{"topic_shift": false, "utterance": "We have a section on our website dedicated solely to helping you with all aspects of the FAFSA process", "session_id": "doc2dial_2800"}
{"topic_shift": false, "utterance": "Hi, Could you please give me information about the student loan deferment program.", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "Yes I can give you further information about the program. If you qualify for the deferment you won't have to make a payment on your loan but if you use this option you probably won't be making any progress toward paying back your loan.", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "Have you considered any of the other alternatives that are available to you?", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "No I have not.", "session_id": "doc2dial_2828"}
{"topic_shift": true, "utterance": ":How do I go about getting a Parent PLUS Borrower Deferment?", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "To apply for the Parent PLUS Borrower Deferment you will have to complete the Parent PLUS Borrower Deferment request.", "session_id": "doc2dial_2828"}
{"topic_shift": true, "utterance": "What loans qualify for non payment during the post-deferment grace period?", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "There are several loan types that are eligible for deferment. One of them is the FFEL Program loan.", "session_id": "doc2dial_2828"}
{"topic_shift": true, "utterance": "Is there any help for persons in the military service?", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "Are you on active military service at the moment?", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "No I am not.", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "Have you completed any military service at all?", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "No I have never done any military service.", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "Seen as you have not been involved in the military in any way you will not be eligible for the Military Service and Post-Active Duty Student Deferment program.", "session_id": "doc2dial_2828"}
{"topic_shift": false, "utterance": "What exactly is a retirement estimator?", "session_id": "doc2dial_290"}
{"topic_shift": true, "utterance": "Do you want to find out how the Retirement Estimator works?", "session_id": "doc2dial_290"}
{"topic_shift": false, "utterance": "No, not at the moment thanks", "session_id": "doc2dial_290"}
{"topic_shift": true, "utterance": "Do you need to find out who can use the Retirement Estimator?", "session_id": "doc2dial_290"}
{"topic_shift": false, "utterance": "Yes please", "session_id": "doc2dial_290"}
{"topic_shift": false, "utterance": "You are able to use the Retirement Estimator if you have enough Social Security credits built up at this time to qualify for benefits", "session_id": "doc2dial_290"}
{"topic_shift": false, "utterance": "What happens if I am only in receipt of Medicare benefits at this time?", "session_id": "doc2dial_290"}
{"topic_shift": false, "utterance": "You are still able to get an estimate from the Retirement Estimator", "session_id": "doc2dial_290"}
{"topic_shift": true, "utterance": "Are there any time restraints, for security reasons, that I can stay on any page of the Retirement Estimator for?", "session_id": "doc2dial_290"}
{"topic_shift": false, "utterance": "Each page of the Estimator has a time limit. If you are inactive on any page for 25 minutes, you will receive a warning, but you can at this stage extend your time on the page", "session_id": "doc2dial_290"}
{"topic_shift": true, "utterance": "What do I do if I cannot use the Retirement Estimator or if I'm looking for a survivors or disability benefit estimate?", "session_id": "doc2dial_290"}
{"topic_shift": false, "utterance": "In this instance, you can use one of our other calculators", "session_id": "doc2dial_290"}
{"topic_shift": false, "utterance": "Can you tell me what proof of vehicle ownership is?", "session_id": "doc2dial_2196"}
{"topic_shift": true, "utterance": "Sure, proof of vehicle ownership is a Manufacturer's Certificate of Origin.", "session_id": "doc2dial_2196"}
{"topic_shift": true, "utterance": "What do I need to do if I want to trade in or sell my vehicle?", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "You need to make sure to remove the license plate and windshield registration stick that shows your plate number.  This will help prevent you from being charged any type of parking ticket that doesn't belong to you.", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "What happens if I don't turn in my plates?", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "Your driver's license could be suspended.", "session_id": "doc2dial_2196"}
{"topic_shift": true, "utterance": "Do I need to sign anything  on a certificate of sale?", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "Yes, you mist sign the odometer and damage disclosure statements.", "session_id": "doc2dial_2196"}
{"topic_shift": true, "utterance": "Can I transfer my plates to another vehicle?", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "Yes you are able to do that.", "session_id": "doc2dial_2196"}
{"topic_shift": true, "utterance": "What does rebuilt salvage mean?", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "I means a vehicle with this label has been rebuilt after being wrecked.", "session_id": "doc2dial_2196"}
{"topic_shift": true, "utterance": "Can I sell my license plate on the vehicle?", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "No, you have to take it off before selling.", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "What do I need to do when transferring my title cert to the new owner?", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "I will do this thank you", "session_id": "doc2dial_2196"}
{"topic_shift": false, "utterance": "Should I research early to get as many scholarships as I can?", "session_id": "doc2dial_3288"}
{"topic_shift": false, "utterance": "Yes, start researching early and always meet the deadlines and you should be successful in looking for scholarships.", "session_id": "doc2dial_3288"}
{"topic_shift": true, "utterance": "Can I use financial aid office at the college I want to attend to find scholarships?", "session_id": "doc2dial_3288"}
{"topic_shift": false, "utterance": "Most definitely you should contact the financial aid office for find scholarships avaialable.", "session_id": "doc2dial_3288"}
{"topic_shift": true, "utterance": "Should my scholarship provider tell me what to expect when it awards my scholarship?", "session_id": "doc2dial_3288"}
{"topic_shift": false, "utterance": "Yes, your scholarship provider should be the one to tell you what to expect when you have been awarded the scholarship.", "session_id": "doc2dial_3288"}
{"topic_shift": true, "utterance": "What kinds of scholarships are available?", "session_id": "doc2dial_3288"}
{"topic_shift": false, "utterance": "There are merit based scholarships by meeting certain standards and they could be based on academics or talent.", "session_id": "doc2dial_3288"}
{"topic_shift": false, "utterance": "Do you know scholarships sometimes are geared to certain groups such women or graduate students.", "session_id": "doc2dial_3288"}
{"topic_shift": false, "utterance": "No, I was not aware of that.", "session_id": "doc2dial_3288"}
{"topic_shift": true, "utterance": "Can I look in my library's reference section as a source for scholarships?", "session_id": "doc2dial_3288"}
{"topic_shift": false, "utterance": "Most certainly are allowed to use your library's reference section.", "session_id": "doc2dial_3288"}
{"topic_shift": false, "utterance": "how do i know my driving record show my PIRP course completion?", "session_id": "doc2dial_2182"}
{"topic_shift": true, "utterance": "if you need to verify that your course completion is on your dmv record. does this apply to you?", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "Yes, it does.", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "you can easily request a copy of your driving record", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "what happens if my course completion is not recorded into my driving record?", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "[16] contact the course sponsor", "session_id": "doc2dial_2182"}
{"topic_shift": true, "utterance": "what if my license is already revoked though?!", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "if your license has already been revoked or suspended [22] the point reduction will not affect that action", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "my violation hearing has already been scheduled? what now?", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "[24] the point reduction will not affect that action.", "session_id": "doc2dial_2182"}
{"topic_shift": true, "utterance": "will the PIRP course sponsor actually notify the DMV??", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "The PIRP course sponsor will notify the DMV within 10 weeks after you complete the courses [11] DMV will then reduce the active points on your driving record by up to 4 points", "session_id": "doc2dial_2182"}
{"topic_shift": true, "utterance": "what happens if i get like 12 points for traffic violations??", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "[6] your driver license may be suspended [7] point reduction means the numer of points on your driving record used to calculate the number of total points received within 18 months will be reduced by 4 points and may help you avoid suspension", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "how are the points calculated though?", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "[8] see about the NY State Point System [1] for more information about how points are calculated", "session_id": "doc2dial_2182"}
{"topic_shift": false, "utterance": "I need to plan for retirement benefits", "session_id": "doc2dial_284"}
{"topic_shift": true, "utterance": "What things are you considering?", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "I need information on what to consider when planing for retirement benefits", "session_id": "doc2dial_284"}
{"topic_shift": true, "utterance": "Do you need Medicare?", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "I have insurance do I need to apply for Medicare?", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "Does my pension include social security?", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "keep in mind that some company pensions include a Social Security - equivalent supplement that stops automatically at age 62", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "I should check to see if I need to sign up for medicare", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "Some health insurance plans change automatically at age 65", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "When Is the enrollment period", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "Please read the general and special enrollment period information on page 12 of our Medicare booklet to find out what may happen if you delay", "session_id": "doc2dial_284"}
{"topic_shift": false, "utterance": "I have questions about family benefits.", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Are you receiving benefits?", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Yes, I have disability benefits.", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Then certain members of your family may also qualify for benefits.", "session_id": "doc2dial_3511"}
{"topic_shift": true, "utterance": "How long will my child get benefits?", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Until they graduate high school or 2 months after they turn 19, whichever comes first.", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Does it have to be my biological child?", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Your child can be biological, adopted, or stepchild.", "session_id": "doc2dial_3511"}
{"topic_shift": true, "utterance": "Can my spouse apply?", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Yes, but we may need proof of marriage.", "session_id": "doc2dial_3511"}
{"topic_shift": true, "utterance": "What if my spouse worked, too?", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "We pay them their benefits first, and if yours is higher, we add the difference between the two.", "session_id": "doc2dial_3511"}
{"topic_shift": true, "utterance": "How much is the family member benefit?", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Family members get up to 50% of your disability amount.", "session_id": "doc2dial_3511"}
{"topic_shift": false, "utterance": "Hi, can you tell me what happens after I submit a request for VA medical care?", "session_id": "doc2dial_1306"}
{"topic_shift": true, "utterance": "Do you want to know what happens after applying?", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "applied for a VA pension or disability benefits?", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "You can check the status of those claims online. Check the status of your claim", "session_id": "doc2dial_1306"}
{"topic_shift": true, "utterance": "What should I do if I need community care in a nursing home?", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "You may need to complete a Request for VA Extended Care Services Form 10 - 10EC.", "session_id": "doc2dial_1306"}
{"topic_shift": true, "utterance": "I have been submitting my application for more than a week and I have not received a response, what do I do?", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "please do not re-apply. Call our toll free hotline at 877 - 222 - 8387, Monday through Friday,", "session_id": "doc2dial_1306"}
{"topic_shift": true, "utterance": "and how do I update my personal information?", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "Complete a VA Form 10 - 10EZR Health Benefits Update Form.", "session_id": "doc2dial_1306"}
{"topic_shift": true, "utterance": "and who can help me get help applying for the benefit?", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "You can work with a trained professional called an accredited representative to get help applying for health care benefits", "session_id": "doc2dial_1306"}
{"topic_shift": true, "utterance": "Go to the VA medical center that I run?", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "Bring a signed VA Form 10 - 10EZ Health Benefits Application with you", "session_id": "doc2dial_1306"}
{"topic_shift": false, "utterance": "i need help for tutorial assistance", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "Are you using VA educational assistance and struggling with the courses?", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "I am not using VA educational assistance yet", "session_id": "doc2dial_1460"}
{"topic_shift": true, "utterance": "Would you like to know if I am eligible for VA educational assistance benefits?", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "ok answer the following questions Are you enrolled in a part-time or longer educational program?", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "Are you taking a course that is difficult?", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "you cannot be eligible for this benefit", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "what can i do to qualify for this benefit", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "You can get this benefit if you are using VA educational assistance and meet all the requirements listed below\u00a0 You are enrolled in an educational program part-time or more, andYou are taking a course that is difficult, andYou have to take the course as part of your educational program", "session_id": "doc2dial_1460"}
{"topic_shift": false, "utterance": "Hello, I want to know about corrected cards for noncitizen adults.", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "Have you change your name or became a U.S. citizen?", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "I did become a U.S. citizen, yes.", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "then you should inform Social Security so your records can be updated and you can get issued a new card.", "session_id": "doc2dial_41"}
{"topic_shift": true, "utterance": "I don't have permission to work.", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "As a lawfully admitted noncitizen, you still have many benefits without having a social security number. You can do business with a bank, obatin private health insurance, apply for educational test, etc.", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "tell me abbout M-1 students.", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "for M-1 students, they need to show Social Security their I-20 Certificate of Eligibility for Nonimmigrant Student Status to show their immigration status.", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "Let me ask you again about what I can do without a social security number. If I need to get a driver's license, can I actually get a social security number?", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "no, if that's your only purpose for asking a social security number, then no, you can't.", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "In case I change my name, do I have to inform my employers?", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "You should, yes. If you don't it could prevent your wages from being posted correctly to your Social Security record and that would lower the amount of your future social security benefits. It could also cause delays when you file your taxes.", "session_id": "doc2dial_41"}
{"topic_shift": false, "utterance": "I am not sure what to expect when I fill out my FAFSA form.", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Then we shall review what to expect when filling out the FAFSA form.", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Are you ready to fill out your FAFSA form now?", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Yes, I am ready to fill it out now.", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Let's move ahead and go for it!", "session_id": "doc2dial_3277"}
{"topic_shift": true, "utterance": "What if I have a dramatic change in my family's financial situation since filed taxes?", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Complete the FAFSA questions as required and submit the form and then get in contact with the school and talk to the financial aid about your situation.", "session_id": "doc2dial_3277"}
{"topic_shift": true, "utterance": "Do I need to report mine and my parents information if I am a dependent student?", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Yes you would need to report yours and your parents information on the application.", "session_id": "doc2dial_3277"}
{"topic_shift": true, "utterance": "If I am a dependent student do I report my parents info on the FAFSA form also?", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Yes, you will need to report your parent info and you can visit our page on reporting parent information to find out who counts as your parent and what to do if you don't live with your parents, and what to do if you do not have access to their financial info.", "session_id": "doc2dial_3277"}
{"topic_shift": true, "utterance": "How many schools can I list on my FAFSA and will each school receive my info?", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Yes, each school will receive your info that is listed on your FAFSA form and you can only add 10 schools on the form and can add more later.", "session_id": "doc2dial_3277"}
{"topic_shift": false, "utterance": "Is there anything I should know as someone with a blindness disability?", "session_id": "doc2dial_509"}
{"topic_shift": true, "utterance": "Yes, we consider a person to be legally blind if their vision can't be corrected to better than 20/200 in their better eye or if their visual field is 20 degrees or less, even with a corrective lens.", "session_id": "doc2dial_509"}
{"topic_shift": false, "utterance": "So, what if I don't meet the lagal definition of blindness?", "session_id": "doc2dial_509"}
{"topic_shift": false, "utterance": "You could still qualify for disability benefits if your visual problems alone or combined with other health conditions prevents you from working.", "session_id": "doc2dial_509"}
{"topic_shift": true, "utterance": "Ok, now I'd like to know how do social security decides if an adult child is disabled and can get disability benefits?", "session_id": "doc2dial_509"}
{"topic_shift": false, "utterance": "Is the child 18 years old or older?", "session_id": "doc2dial_509"}
{"topic_shift": false, "utterance": "yes, of course.", "session_id": "doc2dial_509"}
{"topic_shift": false, "utterance": "Their disability is evaluated the same way we would evaluate the disability for any adult. We send the application to the Disability Determination Services in your state and they complete the disability decision for us.", "session_id": "doc2dial_509"}
{"topic_shift": true, "utterance": "What if the adult child is already receiving disability benefits in his own record?", "session_id": "doc2dial_509"}
{"topic_shift": false, "utterance": "He still should check if he can get benefits on his parent's record. Higher benefits might be payable and he could be entitled to receive Medicare.", "session_id": "doc2dial_509"}
{"topic_shift": true, "utterance": "In what is based on the benefits I get from Social Security?", "session_id": "doc2dial_509"}
{"topic_shift": false, "utterance": "the benefits are based on the Social Security credits you get from your yearly wages or self-employment income. You can earn up to four credits per year?", "session_id": "doc2dial_509"}
{"topic_shift": false, "utterance": "I'd like to look into Interlock devices", "session_id": "doc2dial_2169"}
{"topic_shift": true, "utterance": "It is a device that determines your BAC prior to igniting your car's engine", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "It would be part of a court order.", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "Where can I see if that was part of a court order against me?", "session_id": "doc2dial_2169"}
{"topic_shift": true, "utterance": "And where can I see the other penalities if I was convicted under Leandra's Law", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "You may Google or or look in this reference for Leandra's Law", "session_id": "doc2dial_2169"}
{"topic_shift": true, "utterance": "How can I get rid of the need for an ignition interlock?", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "You must get a form signed by the monitoring agency.", "session_id": "doc2dial_2169"}
{"topic_shift": true, "utterance": "What if I have already completed all three reqyuirements for removal?", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "You still must get a form signed by the monitoring agency confirming to the court completion of the requirements needed to remove it.", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "What if I already did?", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "You would still need to talk to the issuing agency.```````````````", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "Can I determine whether my conviction or not was a felony?", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "Not without speaking to the court.", "session_id": "doc2dial_2169"}
{"topic_shift": false, "utterance": "How can I find out if I am eligible for a discharge of my federal loan, based on false certification?", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "We have a dedicated section on our website for false certification discharge, which will inform you whether you qualify or not", "session_id": "doc2dial_3263"}
{"topic_shift": true, "utterance": "What exactly is refunded if my loan is discharged?", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "The entire remaining balance of your loan is cleared and any payments made on the loan are refunded", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "Is there a minimum or maximum amount that is refunded if I am approved for a loan discharge?", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "Upon approval of a loan discharge, whatever balance is outstanding along with whatever repayments you made to the loan are refunded", "session_id": "doc2dial_3263"}
{"topic_shift": true, "utterance": "Is it possible that a parent PLUS loan could be discharged?", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "Have you evidence that the school falsely certified the student's ability to benefit from its training?", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "No, I have no evidence as yet", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "Do you know if the student in question had a disqualifying status at the time that the school in question certified the eligibility to receive a parent PLUS loan?", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "I don't know the answer to this but will be making enquiries to find out", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "Is there any evidence available that the school signed your name on the promissory note or other loan documents without having your authorization?", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "No evidence to my knowledge, but again, I will be looking in to this", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "If none of the above criteria can be met, then you will not qualify for any discharge of your parent PLUS loan", "session_id": "doc2dial_3263"}
{"topic_shift": false, "utterance": "How do I get disability benefits?", "session_id": "doc2dial_1474"}
{"topic_shift": true, "utterance": "[23] You ll need to file a claim for disability compensation .s   [24] Find out how to file a claim for disability compensation", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "What do I do when I file a disability claim?", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "When you file a disability claim , [26] you ll also need to fill out this additional form", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "what additional form?", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "To get your yearly payment ,p [30] you ll need to qualify by August 1 of that year .", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "You may be able to get more than one payment if you meet at least one of the requirements listed below .   [32] At least one of these must be true :p     [33] You have more than one prosthetic or orthopedic device", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "You have more than one prosthetic or orthopedic device?", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "You have more than one skin medicine?", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "Your device or skin medicine affects more than one type of clothing?", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "If your device or skin medicine affects more than one type of clothing, then you are able to get more than one payment", "session_id": "doc2dial_1474"}
{"topic_shift": false, "utterance": "I want to get a social security card for my non-citizen child, what documents do I need?", "session_id": "doc2dial_55"}
{"topic_shift": true, "utterance": "for your child, the first thing is to know your child's immigration status", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "Do you want to know how to prove your child's immigration status?", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "What if my son does not have authorization to work from the DHS?", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "We can change your son's name if needed but we can't issue a new corrected card, and he can't use a non-work social security number for work purposes.", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "What if I'm not a U.S. citizen?", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "then you'll need to show your current U.S. immigration document from the DHS.", "session_id": "doc2dial_55"}
{"topic_shift": true, "utterance": "in case my son changes his name, what problems could he get if he doesn't inform Social Security?", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "In that case, it could delay yours and your child's tax refund.", "session_id": "doc2dial_55"}
{"topic_shift": true, "utterance": "what if I can't get some of the documents asked?", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "We would ask you for other documents, and all documents submitted must be current and show your name, identifying information, date of birth and a recent photograph.", "session_id": "doc2dial_55"}
{"topic_shift": false, "utterance": "I am thinking about funerals.", "session_id": "doc2dial_1312"}
{"topic_shift": true, "utterance": "Do you have questions about our burial at sea program?", "session_id": "doc2dial_1312"}
{"topic_shift": false, "utterance": "No, I don't think so.", "session_id": "doc2dial_1312"}
{"topic_shift": true, "utterance": "What if I am the spouse of a veteran? Can I get help paying for burial costs?", "session_id": "doc2dial_1312"}
{"topic_shift": false, "utterance": "Yes, you may be able to get financial help.", "session_id": "doc2dial_1312"}
{"topic_shift": true, "utterance": "What about gravesite memorials?", "session_id": "doc2dial_1312"}
{"topic_shift": false, "utterance": "We can discuss military funeral honors.", "session_id": "doc2dial_1312"}
{"topic_shift": false, "utterance": "What types of honors can be requested?", "session_id": "doc2dial_1312"}
{"topic_shift": false, "utterance": "For example, a burial flag or a presidential memorial certificate.", "session_id": "doc2dial_1312"}
{"topic_shift": true, "utterance": "Will I need to contact the national cemetery?", "session_id": "doc2dial_1312"}
{"topic_shift": false, "utterance": "Yes, you will need to contact them directly.", "session_id": "doc2dial_1312"}
{"topic_shift": false, "utterance": "I would like to have information on social disability benefits management", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "must know disability benefits", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "ok but how do I manage them if I already receive Social Security disability benefits?", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "You can get information and services to manage your benefits online.", "session_id": "doc2dial_3505"}
{"topic_shift": true, "utterance": "I understand and what other forms can I apply?", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "you can apply various methods over the phone or in person", "session_id": "doc2dial_3505"}
{"topic_shift": true, "utterance": "ok and what documents should i provide?", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "We may ask you to provide documents to prove that you are eligible for the field indicated on your application.", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "and what are those fields?", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "Do you want a birth certificate or other proof of birth?", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "ok for now we can't ask you to provide documents", "session_id": "doc2dial_3505"}
{"topic_shift": false, "utterance": "How to Register an ATV", "session_id": "doc2dial_2633"}
{"topic_shift": true, "utterance": "know it's an ATV", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "An all - terrain vehicle ATV is any self - propelled vehicle , including an off - road motorcycle , that is manufactured for use on off - road trails or in off - road competitions", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "needs more information?", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "see our brochure ATVs : Information for Owners and Operators [ 2 ] C-29", "session_id": "doc2dial_2633"}
{"topic_shift": true, "utterance": "Does an ATV need a vehicle registration?", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "Yes. You must have a valid NY State registration to ride your ATV in New York State , unless it is only used for agricultural purposes or not - for - hire snow removal on private property", "session_id": "doc2dial_2633"}
{"topic_shift": true, "utterance": "What are acceptable proofs of ownership?", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "you purchase the ATV from an out - of - state ATV deale?", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2633"}
{"topic_shift": false, "utterance": "I would like to know about benefits for my spouse.", "session_id": "doc2dial_253"}
{"topic_shift": true, "utterance": "You want to know when benefits are payable to your spouse?", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "No I do not need that information about benefits payable to my spouse.", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "Do you know if your spouse collects a higher Social Security based on their earnings record.", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "No my spouse does not have a higher earnings record.", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "Is your spouse age 62 or older?", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "Yes my spouse is over age 62.", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "when will my spouses benefit be reduced?", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "The spouse benefit will be reduced by a percentage based on the number of months until their full retirement age.", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "So the spouses retirement benefit will be reduced until reach full retirement age?", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "Yes, your spouse's retirement benefits will be reduced by a percentage based on number of months until their full retirement age.", "session_id": "doc2dial_253"}
{"topic_shift": true, "utterance": "What will happen if the sum of the benefits is greater than the family limit?", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "The family benefits will be reduced; but your benefits will not be affected.", "session_id": "doc2dial_253"}
{"topic_shift": false, "utterance": "Hi, I just lost my husband and would like to know if Social Security pays out any form of death benefit?", "session_id": "doc2dial_535"}
{"topic_shift": true, "utterance": "Yes Social Security does pay death benefits. A one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased, or, if living apart was receiving certain Social Security benefits on the deceased's record.", "session_id": "doc2dial_535"}
{"topic_shift": false, "utterance": "Are you the spouse or a child of the deceased?", "session_id": "doc2dial_535"}
{"topic_shift": false, "utterance": "No I am not the spouse or a child of the deceased.", "session_id": "doc2dial_535"}
{"topic_shift": true, "utterance": "What should be done, in accordance with Social Security requirements, when a family member dies?", "session_id": "doc2dial_535"}
{"topic_shift": false, "utterance": "You should call 1-800-772-1213 and speak to a Social Security representative between 7 am and 7 pm Monday through Friday or you can visit your local Social Security office.", "session_id": "doc2dial_535"}
{"topic_shift": true, "utterance": "If I remarry how does this affect  Social Security payments that I receive?", "session_id": "doc2dial_535"}
{"topic_shift": false, "utterance": "If you remarry you will still continue to qualify for benefits on your deceased spouse's Social Security record.", "session_id": "doc2dial_535"}
{"topic_shift": true, "utterance": "What happens to the special lump-sum death payment if there is no eligible surviving spouse?", "session_id": "doc2dial_535"}
{"topic_shift": false, "utterance": "The lump-sum payment can be paid to the worker's child or children if, during the month the worker died, the child was already receiving benefits on the worker's record or became eligible for benefits upon the worker's death.", "session_id": "doc2dial_535"}
{"topic_shift": true, "utterance": "Are any other family members eligible for Social Security benefits?", "session_id": "doc2dial_535"}
{"topic_shift": false, "utterance": "Yes under certain circumstances a stepchild, grandchild, step grandchild or adopted child may be eligible to receive benefits.", "session_id": "doc2dial_535"}
{"topic_shift": false, "utterance": "I'm confused about an inspection. Do I need a Diesel Opacity Emissions inspection for my vehicle that is driven mainly in NY, but is registered in New Jersey?", "session_id": "doc2dial_2155"}
{"topic_shift": true, "utterance": "No, you don't need one because it's an out of state vehicle.", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "I heard there were random inspections at roadside stations. What happens if it fails?", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "If that happens, a traffic ticket may be issued.", "session_id": "doc2dial_2155"}
{"topic_shift": true, "utterance": "Can I get other types of inspections at inspection stations?", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "It depends. If the vehicle needs the diesel emissions inspection, then they can't do any other inspections. Other than that though, the station can do other types of inspections.", "session_id": "doc2dial_2155"}
{"topic_shift": true, "utterance": "I need to know where the diesel inspection happens, and also when does it happen?", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "Any diesel inspection station can do this. It happens at the annual safety inspection.", "session_id": "doc2dial_2155"}
{"topic_shift": true, "utterance": "So if I have an expired inspection certificate, what do I do?", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "Is the vehicle outside the DEMA?", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "Yes, it is.", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "You can go to the DMV to apply for a VS-1078 which is a Temporary Waiver. It needs to be displayed on the vehicle next to the original safety certificate.", "session_id": "doc2dial_2155"}
{"topic_shift": true, "utterance": "What about if I want to become an inspection station? What would I need?", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "You need a DMV approved smokemeter. For more information, you should call 1-518-474-0919.", "session_id": "doc2dial_2155"}
{"topic_shift": true, "utterance": "What are the criteria for if the vehicle needs a OBDII inspection versus the emissions inspection?", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "If the vehicle weighs less than 8501 pounds, and was made in 1997 or newer, these get the OBDII and not the emissions inspection.", "session_id": "doc2dial_2155"}
{"topic_shift": false, "utterance": "I need to get a corrected card. I'm an adult foreign born US citizen.", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "Have you legally changed your name?", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "I haven't", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "are you currently working?", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "Yes, i'm currently working.", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "In case you change your name, inform your employer.", "session_id": "doc2dial_69"}
{"topic_shift": true, "utterance": "Do I nee to establihs my citizenship with you guys?", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "Yes, if you haven't already done so, you need to prove your US citizenship.", "session_id": "doc2dial_69"}
{"topic_shift": true, "utterance": "In case I change my name, do I have to inform my employer only?", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "You'd have to inform your employer and Social Security.", "session_id": "doc2dial_69"}
{"topic_shift": true, "utterance": "What documents can I use as proof of citizenship?", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "Only certain documents are accepted as proof of U.S. citizenship, like the US passport, Certificate of Naturalization, etc .", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "In case I change my name, can I use my previous ID as an identity document for the process of getting a corrected card?", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "Yes, you can use an identification document with your old name as shown in our records.", "session_id": "doc2dial_69"}
{"topic_shift": false, "utterance": "What is the fully developed claim for VA pension?", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "The Fully Developed Claim FDC program is the quickest way to get your VA pension claim processed and there is not a risk to take part in it.  All you need to do is send in your evidence or supporting documents to file a claim.", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "Do you need to send in more documents for your FDC program for us to decide?", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "Yes, I filed a claim and need to send in more documents to decide my claim.", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "Then we will remove your claim and process it as a standard claim and not FDC program claim.", "session_id": "doc2dial_1448"}
{"topic_shift": true, "utterance": "What needs to be true for me to claim a non-service -connected pension benefits with Aid and Attendance or Housebound benefits?", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "Do you have corrected vision of 5/200 or less on both eyes?", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "Yes I have vision that is 5/200 or less in both eyes.", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "The you can claim a non-service connected pension benefits with Aid and attendance or Housebound benefits.", "session_id": "doc2dial_1448"}
{"topic_shift": true, "utterance": "What can happen if a person or agency will not turn over the evidence, asks for money for the evidence, or can't get the evidence?", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "Then we will ask you to get the records or evidence because it is your responsibility to make sure we get all requested records.", "session_id": "doc2dial_1448"}
{"topic_shift": true, "utterance": "What are the requirements that I must meet?", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "The evidence must show that you have at one met one requirement for your claim of non-service connected benefits with aid.", "session_id": "doc2dial_1448"}
{"topic_shift": true, "utterance": "What should the evidence show if I claim increased disability pension benefits based on being housebound?", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "You have to prove evidence that meets our requirements.", "session_id": "doc2dial_1448"}
{"topic_shift": false, "utterance": "what if a person retires early?", "session_id": "doc2dial_521"}
{"topic_shift": true, "utterance": "You can retire at any time between age 62 and full retirement age", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "are you retired?", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "no I am not", "session_id": "doc2dial_521"}
{"topic_shift": true, "utterance": "how early can i get benefits?", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "you may start receiving benefits as early as age 62 or as late as age 70", "session_id": "doc2dial_521"}
{"topic_shift": true, "utterance": "what arethe pros?", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "if you delay your benefits until after full retirement age , you may be eligible for delayed retirement credits that would increase your monthly benefit", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "The advantage is that you collect benefits for a longer period of time", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "The advantage is that you collect benefits for a longer period of time .", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "would they increase?", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "you may be eligible for delayed retirement credits that would increase your monthly benefit ;s", "session_id": "doc2dial_521"}
{"topic_shift": false, "utterance": "I need help with Driver REsponbility.", "session_id": "doc2dial_2141"}
{"topic_shift": true, "utterance": "What specifically?", "session_id": "doc2dial_2141"}
{"topic_shift": false, "utterance": "I have a DUI.", "session_id": "doc2dial_2141"}
{"topic_shift": false, "utterance": "Ok, you'll be required to taken eligibility test every year for th next 3 years.", "session_id": "doc2dial_2141"}
{"topic_shift": true, "utterance": "Is that the DDP?", "session_id": "doc2dial_2141"}
{"topic_shift": false, "utterance": "Yes, it is.", "session_id": "doc2dial_2141"}
{"topic_shift": true, "utterance": "Can I get a temporary or probationary ability to drive if I'm enrolled?", "session_id": "doc2dial_2141"}
{"topic_shift": false, "utterance": "perhaps. It depends on your court order.", "session_id": "doc2dial_2141"}
{"topic_shift": true, "utterance": "How much will this cost?", "session_id": "doc2dial_2141"}
{"topic_shift": false, "utterance": "There is a chart for that which should have been given to you when you got convicted. If you don't have it, please reference our website.", "session_id": "doc2dial_2141"}
{"topic_shift": true, "utterance": "What website?", "session_id": "doc2dial_2141"}
{"topic_shift": false, "utterance": "(insert website here)", "session_id": "doc2dial_2141"}
{"topic_shift": true, "utterance": "Thank you; do I need to have that documentation on hand when I go to a branch?", "session_id": "doc2dial_2141"}
{"topic_shift": false, "utterance": "Yes, it will expedite the process massively.", "session_id": "doc2dial_2141"}
{"topic_shift": false, "utterance": "I need some information about the terms of service for MyDMV Account.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "I'll be happy to assist you with any questions that you may have.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Have you registered for an account?", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Yes, I registered today.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Excellent. You should have been emailed a temporary password to use to complete your online registration process.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Can I use the same username and password that I have with other NY.gov agencies?", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Yes, you can sign in using the same username and password.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "How secure is my identity information that I give to NY.gov?", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Your information is very secure. We use a secure directory called the NY.gov that is maintained by New York State Office of Information Technology Services.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Why do I need to input identity information?", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "The identity information helps us validate your identity, which allows you to access DMV's secure web applications.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Why might NY.gov deactivate my account?", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "Your use of MyDMV account is dependent on the validation of your identity by NY.gov, so if they are unable to do so, your account will be deactivated.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "When will I be asked for my identity information?", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "You will be asked to provide this information when you sign up.", "session_id": "doc2dial_2627"}
{"topic_shift": false, "utterance": "How do I apply for retirement benefits?", "session_id": "doc2dial_247"}
{"topic_shift": true, "utterance": "Apply for retirement benefits", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "How do I apply?", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "with  an online retirement application that you can complete in as little as 15 minutes It 's so easy", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "Do you need to complete your application in a different language other than English?", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "No need for that", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "Will it really only take 15 minutes?", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "you can complete in as little as 15 minutes", "session_id": "doc2dial_247"}
{"topic_shift": true, "utterance": "What are some things I should thing about before I decide?", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "ome of the things you should think about before you decide include how long you think you will receive benefits", "session_id": "doc2dial_247"}
{"topic_shift": true, "utterance": "Should do I apply for my retirement benefits?", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "Apply for Retirement Benefits", "session_id": "doc2dial_247"}
{"topic_shift": false, "utterance": "I am an attorney what information to I need for a retirement plan for others?", "session_id": "doc2dial_3539"}
{"topic_shift": true, "utterance": "read If you are an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application", "session_id": "doc2dial_3539"}
{"topic_shift": false, "utterance": "Ok thank you", "session_id": "doc2dial_3539"}
{"topic_shift": true, "utterance": "Whether you apply for Social Security disability or SSI", "session_id": "doc2dial_3539"}
{"topic_shift": false, "utterance": "we ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules", "session_id": "doc2dial_3539"}
{"topic_shift": false, "utterance": "What progams is disabliltypaid from?", "session_id": "doc2dial_3539"}
{"topic_shift": false, "utterance": "We pay disability benefits under two programs :s The Social Security disability insurance program", "session_id": "doc2dial_3539"}
{"topic_shift": true, "utterance": "How important is disablilty SS", "session_id": "doc2dial_3539"}
{"topic_shift": false, "utterance": "your chances of becoming disabled are probably greater than you realize", "session_id": "doc2dial_3539"}
{"topic_shift": true, "utterance": "What information do YOu nead for disablilty?", "session_id": "doc2dial_3539"}
{"topic_shift": false, "utterance": "we ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules .", "session_id": "doc2dial_3539"}
{"topic_shift": true, "utterance": "What does the disablilty planner do?", "session_id": "doc2dial_3539"}
{"topic_shift": false, "utterance": "This disability planner helps you find out how you can qualify and apply for benefits  and ] what happens if your application is approved", "session_id": "doc2dial_3539"}
{"topic_shift": false, "utterance": "Good morning. I'm preparing for my road test, I'ld like to know how much supervised practice driving I must get before taking my road test.", "session_id": "doc2dial_1879"}
{"topic_shift": true, "utterance": "I'm 17 years old, can you help me with that please?", "session_id": "doc2dial_1879"}
{"topic_shift": false, "utterance": "Morning! Before taking your road test (as you are 16) you must have a minimum of 50 hours of supervised practice driving.", "session_id": "doc2dial_1879"}
{"topic_shift": true, "utterance": "I am currently practicing some stopping positions for my test... but I'm not quite sure what to do when my view is blocked after stopping behind the crosswalk, do you know?", "session_id": "doc2dial_1879"}
{"topic_shift": false, "utterance": "You have to move up until you can clearly see your way, remember to stop again if it's necessary", "session_id": "doc2dial_1879"}
{"topic_shift": false, "utterance": "I am aiming for a MJ license because I'm into motorcyles, does the 50 hours of supervised practice applies to MJ as well?", "session_id": "doc2dial_1879"}
{"topic_shift": false, "utterance": "Pretty much the same. You must have a minimum of 50 hours of supervised pratice driving, and that includes at least 15 hours after sunset. So driving 15 hours at night is important.", "session_id": "doc2dial_1879"}
{"topic_shift": true, "utterance": "Thanks!!! That's really helpful. BTW, if I want to change my license from one class to another, would I need a  Pre-Licensing Course Certificate?", "session_id": "doc2dial_1879"}
{"topic_shift": false, "utterance": "No, you don't need a Pre-Licensing Course Certificate or a SCC, you can apply for changing your license class with just a Valid NY state driver license.", "session_id": "doc2dial_1879"}
{"topic_shift": true, "utterance": "What if I lose my certificate?", "session_id": "doc2dial_1879"}
{"topic_shift": false, "utterance": "You should contact the school that issued it to obtain a replacement.", "session_id": "doc2dial_1879"}
{"topic_shift": true, "utterance": "One more question,as I want to get a motorcycle license do I need additional requirements?", "session_id": "doc2dial_1879"}
{"topic_shift": false, "utterance": "Yes, there are additional requirements. You can visit www.getamotorcylelicense.com to see them.", "session_id": "doc2dial_1879"}
{"topic_shift": false, "utterance": "I would like to get my hands on some VA disability rating resources and other information", "session_id": "doc2dial_910"}
{"topic_shift": true, "utterance": "We have information about VA disability ratings. You can learn how we assign disability ratings and effective dates , and what to do after you get your rating .", "session_id": "doc2dial_910"}
{"topic_shift": true, "utterance": "Would you like to learn about other VA benefits and services?", "session_id": "doc2dial_910"}
{"topic_shift": false, "utterance": "yes, anything about housing benefits", "session_id": "doc2dial_910"}
{"topic_shift": false, "utterance": "We have Disability housing grants for Veterans. You can find out how to apply for a housing grant as a Veteran or service member with a service - connected disability .", "session_id": "doc2dial_910"}
{"topic_shift": true, "utterance": "Do you have info about the claim exam?", "session_id": "doc2dial_910"}
{"topic_shift": false, "utterance": "Yes, VA claim exam C&P exam. You can find out why you might need a claim exam, how to schedule and prepare for your appointment ,and what to expect during and after the exam .", "session_id": "doc2dial_910"}
{"topic_shift": true, "utterance": "and what can I do with the claims program?", "session_id": "doc2dial_910"}
{"topic_shift": false, "utterance": "The Fully Developed Claims program is used to get a faster decision by submitting evidence along with your claim .", "session_id": "doc2dial_910"}
{"topic_shift": true, "utterance": "does the benefits admin have any social media ?", "session_id": "doc2dial_910"}
{"topic_shift": false, "utterance": "Yes we do. You can follow us at Veterans Benefits Administration Facebook, Veterans Benefits Administration Instagram, or Veterans Benefits Administration Linkedin", "session_id": "doc2dial_910"}
{"topic_shift": true, "utterance": "and that is all I think, can you give me the disability ratings info again?", "session_id": "doc2dial_910"}
{"topic_shift": false, "utterance": "Yes, About VA disability ratings. Learn how we assign disability ratings and effective dates , and what to do after you get your rating .", "session_id": "doc2dial_910"}
{"topic_shift": false, "utterance": "I need to get a real ID to travel and want to know if it costs more than a regular ID", "session_id": "doc2dial_3908"}
{"topic_shift": true, "utterance": "There is no additional cost to get a REAL ID. All normal transaction fees still apply.", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "Will you be applying for an Enhanced Driver License or Enhanced ID Card?", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "I might get the enhanced ID", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "There will be an additional $30 fee.", "session_id": "doc2dial_3908"}
{"topic_shift": true, "utterance": "If I can't find my Social Security card can I still get a new ID without it?", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "You will have to get a duplicate before you come to the DMV", "session_id": "doc2dial_3908"}
{"topic_shift": true, "utterance": "can you show me how the different IDs look?", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "Yes, I will give you a link so you can see a sample of Enhanced, REAL ID, and Standard Licenses", "session_id": "doc2dial_3908"}
{"topic_shift": true, "utterance": "do I need the new IDs to vote and drive and stuff like that?", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "A REAL ID is optional and is not needed to be licensed to drive, to register to vote, or vote", "session_id": "doc2dial_3908"}
{"topic_shift": true, "utterance": "can I do all my new ID applying online?", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "You cannot get a REAL ID online, by phone, or through mail, you will have to go to a DMV Office", "session_id": "doc2dial_3908"}
{"topic_shift": true, "utterance": "but I don't need a real ID right?", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "No A REAL ID is optional", "session_id": "doc2dial_3908"}
{"topic_shift": false, "utterance": "how does the VA help to avoid mortgage foreclosure", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "Are you behind on your mortgage payments?", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "If you fall far behind on your mortgage payments ,  your mortgage servicer the company that handles collecting the money for your lender can take your house to cover the money owed", "session_id": "doc2dial_904"}
{"topic_shift": true, "utterance": "What should I do if I m having trouble paying my mortgage?", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "please contact a VA Loan Technician at 1 - 877 - 827 - 3702", "session_id": "doc2dial_904"}
{"topic_shift": true, "utterance": "How can I avoid foreclosure?", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "If you ve missed a few mortgage payments ,this plan lets you go back to making your regular payments , with an added amount each month to cover the ones you ve missed", "session_id": "doc2dial_904"}
{"topic_shift": true, "utterance": "What should I do if I m having trouble paying my mortgage?", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "contact your loan servicer right away", "session_id": "doc2dial_904"}
{"topic_shift": true, "utterance": "Can I get VA financial counseling to help avoid foreclosure?", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "If you re a Veteran or the surviving spouse of a Veteran we ll provide financial counseling even if your loan isn t a VA direct or VA - backed loan", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "Do you provide financial counseling?", "session_id": "doc2dial_904"}
{"topic_shift": false, "utterance": "Hello, I have a hearing tomorrow. Should I appear for the hearing?", "session_id": "doc2dial_2394"}
{"topic_shift": true, "utterance": "Do you know what the Notice of Suspension of Registration indicates?", "session_id": "doc2dial_2394"}
{"topic_shift": false, "utterance": "I would like to know", "session_id": "doc2dial_2394"}
{"topic_shift": false, "utterance": "As indicated in the Notice of Suspension of Registration, you can request an in-person hearing with the DMV or you can request a hearing by affidavit, this is a paper hearing. The Notice of Suspension of Registration provides instructions on how to file the affidavit with the DMV.", "session_id": "doc2dial_2394"}
{"topic_shift": true, "utterance": "another question, and that contains the Notice of Suspension of Registration?", "session_id": "doc2dial_2394"}
{"topic_shift": false, "utterance": "The notice will inform you that if you pay all tolls, fees, or other charges due to the toll authority, or if you dismiss or transfer them, the suspension will not take effect.", "session_id": "doc2dial_2394"}
{"topic_shift": true, "utterance": "How can I respond to a toll authority for non-payment of tolls?", "session_id": "doc2dial_2394"}
{"topic_shift": false, "utterance": "it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges.", "session_id": "doc2dial_2394"}
{"topic_shift": false, "utterance": "want to dispute an allegation?", "session_id": "doc2dial_2394"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2394"}
{"topic_shift": true, "utterance": "What is the purpose of a DMV hearing?", "session_id": "doc2dial_2394"}
{"topic_shift": false, "utterance": "The purpose of the hearing is to determine if the toll authority notified you that it did not pay tolls, fees, or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a period of 5-year period, or did not pay $ 200 in tolls accumulated within 5 years, if violations occurred in a commercial vehicle, or were not discarded or transferred", "session_id": "doc2dial_2394"}
{"topic_shift": false, "utterance": "Can you tell me when do I need to surrender my plate\u00a1", "session_id": "doc2dial_1845"}
{"topic_shift": false, "utterance": "You should surrender your vehicle's plate before you end the vehicle's liability insurance coverage.", "session_id": "doc2dial_1845"}
{"topic_shift": true, "utterance": "I lost my plate, what should I do?", "session_id": "doc2dial_1845"}
{"topic_shift": false, "utterance": "You have to report your lost plate and surrender the registration to the DMV. The DMV will issue you a new registration and plate.", "session_id": "doc2dial_1845"}
{"topic_shift": true, "utterance": "Can another person surrender the plate for me and what would I need after?", "session_id": "doc2dial_1845"}
{"topic_shift": false, "utterance": "you just have to make sure that the other person gives you the FS-6 T receipt for your records.", "session_id": "doc2dial_1845"}
{"topic_shift": true, "utterance": "What about refunds. will I get a refund for my surrenderd plate?", "session_id": "doc2dial_1845"}
{"topic_shift": false, "utterance": "That depends. You can check the section \"registrations refunds for surrendered plates\" for more info about that", "session_id": "doc2dial_1845"}
{"topic_shift": true, "utterance": "In case I need to surrender my plate temporarily, can I do it?", "session_id": "doc2dial_1845"}
{"topic_shift": false, "utterance": "Yes, you can. There's more info about this in the section \" special procedures to surrender plates for a season - temporary surrender of plates\"", "session_id": "doc2dial_1845"}
{"topic_shift": true, "utterance": "How should I mail my plate so I can get the FS-6 T receipt?", "session_id": "doc2dial_1845"}
{"topic_shift": false, "utterance": "You should send the plate via registered or certified mail and request a return receipt, that way you can be notified by the US Postal Service that we received the plate.", "session_id": "doc2dial_1845"}
{"topic_shift": false, "utterance": "Hello, I would like to know what does \"TEMPORARY VISITOR\" mean?", "session_id": "doc2dial_3934"}
{"topic_shift": true, "utterance": "A temporary visitor is defined as anyone who is not immigrating or who does not live in the United States. These visitors have DHS documentation from the US Department of Homeland Security. USA that supports your legal status in this country.", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "Do you have DHS documents that identify you as a temporary visitor?", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "What documents should these immigrants have?", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "These visitors have DHS documentation from the US Department of Homeland Security. USA that supports your legal status in this country.", "session_id": "doc2dial_3934"}
{"topic_shift": true, "utterance": "If I have a driver's license from another country and I have a New York State learners permit, can I drive without a supervising driver?", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area....", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "What if my password is not in English?", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "If your driver's license is printed in any language except English, you must submit an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "session_id": "doc2dial_3934"}
{"topic_shift": true, "utterance": "and if i become a new york resident, should i apply for a license from that state?", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "If you move to New York State and become a resident, you must obtain a New York State driver's license within 30 days.", "session_id": "doc2dial_3934"}
{"topic_shift": true, "utterance": "and if the person is not a US citizen. USA Can you get a New York driver's license, a permit, or a non-driver ID card?", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "if you can. However, you must have DHS documentation from the US Department of Homeland Security. USA That supports its legal status in this country. The expiration date on your DHS document is added to your New York State non-driver's permit, driver's license, or ID card.", "session_id": "doc2dial_3934"}
{"topic_shift": false, "utterance": "Does consolidating my federal educational loans help?", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "Their are pros and cons when consolidating your educational loans.", "session_id": "doc2dial_4083"}
{"topic_shift": true, "utterance": "Can I reconsolidate an existing FFEL Consolidation Loan?", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "You might be able to reconsolidate an existing FFEL Consolidation Loan without including any additional loans.", "session_id": "doc2dial_4083"}
{"topic_shift": true, "utterance": "What happens when I apply for a Direct Consolidation Loan?", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "You don't have to consolidate all your eligible loans and you should not include your Direct Loans with your other loans and that goes for Perkins Loans also.", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "How many years can I get on my consolidation loans?", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "You would be able to get 30 year loan with consolidation which makes lower monthly payments.", "session_id": "doc2dial_4083"}
{"topic_shift": true, "utterance": "Who should I contact when I have questions about consolidation?", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "It really depends on where you are in the consolidation process.", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "Do you have questions about consolidating your loans before you apply for a Direct Consolidation Loan?", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "No, I all ready applied for a Direct Consolidation Loan.", "session_id": "doc2dial_4083"}
{"topic_shift": false, "utterance": "Hello. I'm about to work in NY, but I originally come from abroad, and I do have some questions related to driving in NY.", "session_id": "doc2dial_3920"}
{"topic_shift": true, "utterance": "Of course. Are you a New York state resident?", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "Yes. I just moved to NY from England.", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "Then you can drive in New York State with a valid driver license from another country. You do not need to apply for a New York State driver license, unless you become a New York State resident.", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "What if I want to get a New York State driver license?", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "Then you must pass a written test, complete a 5-hour pre-licensing course and pass a road test.", "session_id": "doc2dial_3920"}
{"topic_shift": true, "utterance": "I see. What if I have a license that I need to renew?", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "Is your Temporary Visitor status that DMV has on file not expired and do you want to renew your license online, through the mail or in an office?", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "No, I don't want to renew my license. I'm just asking out of curiosity.", "session_id": "doc2dial_3920"}
{"topic_shift": true, "utterance": "What else apart from the DHS documents do I need as a temporary visitor?", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "You need your New York State driver license, and a permit or non-driver ID card that has 'TEMPORARY VISITOR' on it, among a few other things.", "session_id": "doc2dial_3920"}
{"topic_shift": true, "utterance": "Do I need a NY driver license if I'm going to permanently live and work in NY?", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "Yes, you need to apply for a New York State driver license if you become a New York State resident.", "session_id": "doc2dial_3920"}
{"topic_shift": false, "utterance": "I need help understanding federal student loans and private student loans.", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "Will you be needing a loan to help pay for college?", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "No. The loan will be for my son.", "session_id": "doc2dial_4097"}
{"topic_shift": true, "utterance": "Which are more expensive, private student loans or federal student loans?", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "Generally, private students loans are more expensive.", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "What should I know about private student loans?", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "The first thing you should know is that these loans differ by lender and type of loan. This can make them more complicated to understand compared to federal student loans. It's very important that you understand the terms of the loan and have your lender answer any questions that you have.", "session_id": "doc2dial_4097"}
{"topic_shift": true, "utterance": "What if my son will be applying for financial aid?", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "Your son's school will more than likely include student loans as part of his financial aid package. These could be federal or private loans.", "session_id": "doc2dial_4097"}
{"topic_shift": true, "utterance": "How can my son get a federal student loan?", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "Will your son be applying for a federal loan?", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "Okay. The first thing he needs to do is complete a Free Application for Federal Student Aid(FAFSA) form.", "session_id": "doc2dial_4097"}
{"topic_shift": false, "utterance": "hi, give me information about adding a dependent to your VA disability compensation", "session_id": "doc2dial_1689"}
{"topic_shift": true, "utterance": "we encourage you to file online .", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "what to do when i fill in my claim online", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "we recognize the day you start the online claim process as the date VA received your claim .", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "if I was not listed", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "you should file a claim for the additional benefit . please Go to eBenefits", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "Had already received a combined disability rating of at least 30 % at the time of the marriage , birth , or adoption", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "no, i not received a comvined disability rating of at least 30%", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "If it s been more than one year since you got married or had or adopted a child", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "we may pay you back only to the date we received your claim for additional disability for the dependent or , in some cases , up to a year before before this date .", "session_id": "doc2dial_1689"}
{"topic_shift": false, "utterance": "Hi, good morning, please i need help on temporary surrender.", "session_id": "doc2dial_1851"}
{"topic_shift": true, "utterance": "Need to know if my plates can be surrendered temporarily?", "session_id": "doc2dial_1851"}
{"topic_shift": false, "utterance": "Sure you can. In any case, you need to go and check under special procedures to surrender your plates temporarily for a season.", "session_id": "doc2dial_1851"}
{"topic_shift": true, "utterance": "Thanks, i'll sure do that. Um, when i surrender my plates, i just turn them in as they are and no problem?", "session_id": "doc2dial_1851"}
{"topic_shift": false, "utterance": "No. You need to remove some things from the plates first before surrender. You have to remove any plate frames and fasteners, as well as any sticker you may have attached on it. Besides, you need destroy the registration and inspection stickers you have attached into your windshield.", "session_id": "doc2dial_1851"}
{"topic_shift": true, "utterance": "Got it. There is something else i need to do along with the removal?", "session_id": "doc2dial_1851"}
{"topic_shift": false, "utterance": "Yes. Along with that, you nee to complete the Plate Surrender Application form PD-7 for each set of plates you present to surrender. When you complete that, you can proceed to mail both the application and the plates.", "session_id": "doc2dial_1851"}
{"topic_shift": true, "utterance": "Ok, ok, thanks, i'll do that. Now, i need some info about plates if they get lost, or if they are stolen from me or you know, get destroyed.", "session_id": "doc2dial_1851"}
{"topic_shift": true, "utterance": "No problem. Have you lost your plates? Or this have been stolen from you or got destroyed?", "session_id": "doc2dial_1851"}
{"topic_shift": false, "utterance": "Yeah, well, they were stolen from my vehicle some day ago.", "session_id": "doc2dial_1851"}
{"topic_shift": false, "utterance": "I see. In that case, you need report those plates along with your registration. The DMV can issue to you a new registration and plates if everything is in order.", "session_id": "doc2dial_1851"}
{"topic_shift": false, "utterance": "need help with VA health care benefits", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "Are you the\u00a0spouse, surviving spouse, dependent child, or family caregiver\u00a0of a Veteran or service member?", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "I'm the wife of a veteran", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "You might be eligible for health care benefits. You may also qualify for health care benefits due to a disability related to your husband\u2019s service.", "session_id": "doc2dial_938"}
{"topic_shift": true, "utterance": "do you have more info on  the spina bifida program?", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "If you are the biological child of a Korean or Vietnam War Veteran and you have been diagnosed with spina bifida, you may qualify for disability benefits, including health care benefits.", "session_id": "doc2dial_938"}
{"topic_shift": true, "utterance": "do you also offer help for a relative that took care of a veteran?", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "If you are a family member caring for a Veteran with disabilities who was injured in the line of duty on or after September 11 , 2001 you could be eligible for health care benefits through the Program of Comprehensive Assistance for Family Caregivers.    We can help you find out if you qualify for this program and how to apply", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "what help would they get?", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "They may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers", "session_id": "doc2dial_938"}
{"topic_shift": true, "utterance": "I also need info on the Camp Lejeune program do you have anything?", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "If you lived there during a certain time you may have had contact with contaminants in the drinking water there .  Evidence has shown an association between exposure to these contaminants and the development of certain diseases later on . You might be eligible for benefits if you developed a disease from your time there", "session_id": "doc2dial_938"}
{"topic_shift": true, "utterance": "do you have anything else?", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "We have the TRICARE program, If you\u2019re the family member of an active-duty, retired, or deceased service member, National Guard soldier, Reservist, or Medal of Honor recipient, you may qualify for the program", "session_id": "doc2dial_938"}
{"topic_shift": false, "utterance": "I would like more information about the Driving School Instructor Certificate, can you tell me more about it please?", "session_id": "doc2dial_2380"}
{"topic_shift": true, "utterance": "I can tell you more about it. Could you tell me if you have passed all the tests required for this certificate?", "session_id": "doc2dial_2380"}
{"topic_shift": false, "utterance": "Yes I have.", "session_id": "doc2dial_2380"}
{"topic_shift": false, "utterance": "As you have passed all the tests the Bureau of Driver Training Programs will issue you with a Driving School Instructor Certificate (MV-524). The certificate will be mailed to the driving school where you are employed.", "session_id": "doc2dial_2380"}
{"topic_shift": true, "utterance": "I am looking to change my career and would like to qualify to become a certified driving school instructor, how do I go about becoming an instructor?", "session_id": "doc2dial_2380"}
{"topic_shift": false, "utterance": "To become a driving school instructor you will first have to find employment at a licensed driving school. Once you are employed by a driving school you will have to complete an Application for Driving School Instructor Certificate (4). When completing the application be sure to answer all questions and provide any explanations/information needed.", "session_id": "doc2dial_2380"}
{"topic_shift": true, "utterance": "I am thinking of becoming a driving school instructor what are the requirements for this career?", "session_id": "doc2dial_2380"}
{"topic_shift": false, "utterance": "Firstly, you will have to be employed by a driving school licensed by DMV. You must also meet several requirements identified in Commissioner's Regulations Part 76.16 (2).", "session_id": "doc2dial_2380"}
{"topic_shift": false, "utterance": "I am employed by a driving school licensed by DMV, are there any other requirements?", "session_id": "doc2dial_2380"}
{"topic_shift": false, "utterance": "Other requirements can be found in Commissioner's Regulations Part 76.16(2),", "session_id": "doc2dial_2380"}
{"topic_shift": true, "utterance": "Do I have to present my certificate to customers or DMV employees?", "session_id": "doc2dial_2380"}
{"topic_shift": false, "utterance": "Yes you must be able to present your certificate if a customer or DMV employee asks to see it.", "session_id": "doc2dial_2380"}
{"topic_shift": false, "utterance": "What are federal grants that are available to students through the FSA?", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "You can learn what grants programs there are and what grants are available from the US Department of Education on this website", "session_id": "doc2dial_3075"}
{"topic_shift": true, "utterance": "Is there any situation where I may have to repay a grant that I receive through the FSA>", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "There are a few examples of this, one of them being if you received an outside scholarship or grant which reduced your reliance on federal student aid", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "Are there any other examples whereby I would have to repay a grant that I received through the FSA?", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "There are a number of examples, which I can go through with you now if you have the time", "session_id": "doc2dial_3075"}
{"topic_shift": true, "utterance": "How do I become eligible for a grant through the FSA?", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "To begin with, most of the grants that are awarded go to students that have a financial need", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "Are you interested in applying for a grant through the FSA?", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "Not at the moment, no", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "Do you wish to continue receiving student aid throughout your years of study?", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "No, that would not be my plan", "session_id": "doc2dial_3075"}
{"topic_shift": false, "utterance": "Agent Orange exposure on Navy or Coast Guard ships", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam , between January 9 , 1962 , and May 7 , 1975 ?", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "yes serve on a Blue Water Navy vessel offshore of the Republic of Vietnam", "session_id": "doc2dial_1662"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "session_id": "doc2dial_1662"}
{"topic_shift": true, "utterance": "Blue Water Navy Veterans and Agent Orange", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "you can file a new claim based on this change in law .", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "more information please.", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "Read below to learn more about eligibility requirements and how to file a claim .", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "illnesses related to Agent Orange exposure", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "This is a result of Public Law 116 - 23 , the Blue Water Navy Vietnam Veterans Act of 2019 .", "session_id": "doc2dial_1662"}
{"topic_shift": false, "utterance": "can you give me details of Exposure to hazardous chemicals and materials", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions , like the ones listed below", "session_id": "doc2dial_1104"}
{"topic_shift": true, "utterance": "you want to know more about medical care for volunteers involved in chemical and biological tests", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "I was among the 60,000 veterans who volunteered for medical research for the United States' biological and chemical programs between 1942 and 1975.", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "I have questions or need help getting medical care", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "Visit the U.S. Army web page , or Call 800 - 984 - 8523", "session_id": "doc2dial_1104"}
{"topic_shift": true, "utterance": "and these are the only diseases that can go into benefit", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "these are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military .", "session_id": "doc2dial_1104"}
{"topic_shift": true, "utterance": "and if you have birth defects", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "Birth defects like spina bifidaIf you served in the Republic of Vietnam , in Thailand , or in or near the DMZ during the Vietnam Era and your child has spina bifida or certain other birth defects your child may be eligible for disability benefits", "session_id": "doc2dial_1104"}
{"topic_shift": false, "utterance": "How do I get a Fry Scholarship?", "session_id": "doc2dial_3713"}
{"topic_shift": true, "utterance": "Do you want to know how to choose a school?", "session_id": "doc2dial_3713"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3713"}
{"topic_shift": false, "utterance": "The GI Bill Comparison Tool can help you pick a school . Use the GI Bill Comparison ToolsYou should contact your school s certifying official to make sure your program is approved for VA benefits .", "session_id": "doc2dial_3713"}
{"topic_shift": true, "utterance": "what are the benefits as a child of a service member", "session_id": "doc2dial_3713"}
{"topic_shift": false, "utterance": "You can be married or unmarried", "session_id": "doc2dial_3713"}
{"topic_shift": false, "utterance": "If my parents died in the line of duty before August 1, 2011", "session_id": "doc2dial_3713"}
{"topic_shift": false, "utterance": "you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program .  But you can use only one program at a time.  We cap combined benefits at 81 months of full - time training.", "session_id": "doc2dial_3713"}
{"topic_shift": true, "utterance": "If my parents died in the line of duty before August 1, 2011", "session_id": "doc2dial_3713"}
{"topic_shift": false, "utterance": "you can use both the Fry Scholarship and DEA . You can get up to 81 months of full - time training, but you can use only one program at a time", "session_id": "doc2dial_3713"}
{"topic_shift": true, "utterance": "As the spouse of a service member", "session_id": "doc2dial_3713"}
{"topic_shift": false, "utterance": "You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship", "session_id": "doc2dial_3713"}
{"topic_shift": false, "utterance": "I need to know about VA benefits for service members", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "ARe you on active duty?", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "No I am not", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "ARe you a traditional or technical member of the National Guard and Reserve?", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "No I am not", "session_id": "doc2dial_3707"}
{"topic_shift": true, "utterance": "How do I convert SGLI coverage to a Veterans Group Life or commercial policy?", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "There are options.", "session_id": "doc2dial_3707"}
{"topic_shift": true, "utterance": "What if I have a hearing loss?", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "Call TTY 1-800-877-8339", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "Is there assistance with mental care?", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "Yes for a year after separation no matter your discharge status, service history or eligibility for VA health care.", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "Do you need mental services right away?", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "Yes I need to access it right away.", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "You can call or walk in to any VA medical center anytime day or night.", "session_id": "doc2dial_3707"}
{"topic_shift": false, "utterance": "Hello i would like to get information about Student Loan Delinquency and Default", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "of course it is important to understand that Loans must be repaid", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "And how do I do if I have problems making payments?", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.", "session_id": "doc2dial_4068"}
{"topic_shift": true, "utterance": "can you help me to have more understanding of the default", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "is your loan still delinquent?", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.", "session_id": "doc2dial_4068"}
{"topic_shift": true, "utterance": "What if I still have a delay in payment?", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "your loan may run the risk of default. Don't ignore the unpaid payments on your student loan that can have serious consequences. Learn more about how to avoid default.", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "and what can happen if I don't make the payment?", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "Don't ignore the unpaid payments on your student loan that can have serious consequences.", "session_id": "doc2dial_4068"}
{"topic_shift": false, "utterance": "Hi, could you tell me what do I need to bring to the New York State DMV office to show as proof of my license?", "session_id": "doc2dial_2419"}
{"topic_shift": true, "utterance": "of course Bring to the New York State DMV office the original sports license, privilege or certification document issued to you by the New York State Office of Parks, Recreation and Historic Conservation or the State Department of Environmental Conservation New York and a completed Permit Application, Driver's License or Driverless Identification Card pdf MV-44. Bring your DEC issued Lifetime Sportsman license", "session_id": "doc2dial_2419"}
{"topic_shift": false, "utterance": "Do you want to add the Lifetime Sportsman license icon to your photo document?", "session_id": "doc2dial_2419"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2419"}
{"topic_shift": false, "utterance": "ok just bring your DEC issued Lifetime Sportsman license and we will gladly do it", "session_id": "doc2dial_2419"}
{"topic_shift": true, "utterance": "How long will it take to get my new photo document with the icons?", "session_id": "doc2dial_2419"}
{"topic_shift": false, "utterance": "It may take approximately 2 weeks for you to receive your photo document in the mail.", "session_id": "doc2dial_2419"}
{"topic_shift": true, "utterance": "And then Can I remove these icons from my DMV photo document if I want to?", "session_id": "doc2dial_2419"}
{"topic_shift": false, "utterance": "Yes. You can contact the Parks or DEC agency that issued the lifetime license, privilege, or credential to request that they notify DMV to remove the icons. There are no fees associated with these requests.", "session_id": "doc2dial_2419"}
{"topic_shift": true, "utterance": "What happens if you chose to print the icons at the next renewal?", "session_id": "doc2dial_2419"}
{"topic_shift": false, "utterance": "If you chose to print the icons at the next renewal of your document, you will receive your photo document with the icons after you renew your photo document.", "session_id": "doc2dial_2419"}
{"topic_shift": true, "utterance": "Are there any additional charges for adding icons to my DMV photo document?", "session_id": "doc2dial_2419"}
{"topic_shift": false, "utterance": "There are no additional fees if you request that the icons be added at the time of the renewal of your photographic document.", "session_id": "doc2dial_2419"}
{"topic_shift": false, "utterance": "can you give me details of About GI Bill benefits", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "GI Bill benefits help you pay for college , graduate school , and training programs . Since 1944 , the GI Bill has helped qualifying Veterans and their family members get money to cover all or some of the costs for school or training .", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "you applied for and were awarded Post-9/11 GI Bill education benefits ?", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "how do i find a veterans service organization", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "Use the GI Bill Comparison Tool Apply for education benefits", "session_id": "doc2dial_1110"}
{"topic_shift": true, "utterance": "In what ways can I use my benefits?", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "Undergraduate and graduate degrees from institutions of higher learningIf you re looking to earn an undergraduate or graduate degree , find out if you can get VA benefits to help pay for courses", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "what other benefits are there", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "RatesLearn more about education benefit rates for tuition and books for qualifying Veterans and their family members", "session_id": "doc2dial_1110"}
{"topic_shift": true, "utterance": "can you give me details of Post-9/11 GI Bill benefits", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "Transfer your Post-9/11 GI Bill benefits to your spouse and dependentsIf you have unused Post-9/11 GI Bill benefits , find out if you can transfer your benefits to your spouse or dependent children", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "what other benefits are there", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "Post-9/11 GI BillIf you need help paying for school or job training and you ve served on active duty after September 10 , 2001 , find out if you can get education benefits through the Post-9/11 GI Bill", "session_id": "doc2dial_1110"}
{"topic_shift": false, "utterance": "Hi I would like to know who is eligible for VA disability benefits?", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "You show review the VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.", "session_id": "doc2dial_1676"}
{"topic_shift": true, "utterance": "Where can I get more information about this program?", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "You can watch our Compensation 101 videos to learn more about how VA disability compensation works.", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "Can you please tell me what is meant by disability compensation?", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "Where can I find further info about disability compensation?", "session_id": "doc2dial_1676"}
{"topic_shift": true, "utterance": "I received an other than honorable discharge from military service, would I still be eligible for VA benefits?", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "If you received an other than honorable discharge you may not be eligible for VA disability benefits.", "session_id": "doc2dial_1676"}
{"topic_shift": true, "utterance": "If I was eligible for disability benefits what medical conditions are covered by the program.", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "Some of the conditions that are covered by VA disability benefits are chronic long-lasting back pain resulting in a current diagnosed back disability, breathing problems resulting from a current lung condition or lung disease. There are other benefits that are also covered.", "session_id": "doc2dial_1676"}
{"topic_shift": true, "utterance": "How would I know if I am eligible for VA disability benefits?", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "You must have served on active duty, active duty for training, or inactive duty training and have a disability rating for your service-connected condition.", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "I don't think I have a disability rating for my condition.", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "If you don't have a disability rating for your service-connected condition or a disability as a result of your service you will not be eligible for VA disability compensation.", "session_id": "doc2dial_1676"}
{"topic_shift": false, "utterance": "Hello there, I have a few questions about entrance counseling. Perhaps you can answer them for me.", "session_id": "doc2dial_3061"}
{"topic_shift": true, "utterance": "Gladly. Do you want to know what entrance counseling is?", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "Sure, let's start with that.", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "Did you NOT previously receive a Direct Loan or Federal Family Education Loan (FFEL)?", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "No, I have received one.", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "So, what if I am completing entrance counseling to borrow a loan as an undergraduate student?", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "In that case the entrance counseling will fulfill counseling requirements for Direct Subsidized Loans and Direct Unsubsidized Loans.", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "Makes sense. I have the website open in another tab, do I have to log in?", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "Yes, you have to log in to start.", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "Alright, I'm logged in now. Can you tell me anything about counseling requirements, while we're talking about this?", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "Of course. Your school may have alternate entrance counseling requirements. Check with your school's financial aid office to be sure that the counseling available on this Web site satisfies its requirements for entrance counseling.", "session_id": "doc2dial_3061"}
{"topic_shift": false, "utterance": "What do I need to do before I take my road test?", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "Once you have a learner permit you must obey the learner permit restrictions on where and when you may drive.", "session_id": "doc2dial_1886"}
{"topic_shift": true, "utterance": "What should I do if my view is blocked after stopping at a crosswalk?", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "Move up until you can clearly see your way, then stop again if necessary.", "session_id": "doc2dial_1886"}
{"topic_shift": true, "utterance": "Are there restrictions on a learner permit?", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "Yes, there are restrictions on where and when you may drive.", "session_id": "doc2dial_1886"}
{"topic_shift": true, "utterance": "How do I find a pre-licensing course?", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "To find one in your area look online or in your telephone directory.", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "What is covered in the Pre licensing course?", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "The course covers many important topics such as driving within the highway transportation system.", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "Have you successfully completed the pre-Licensing course?", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "No I have not.", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "Once completed you will be given a Pre-Licensing Course Certificate MV-278", "session_id": "doc2dial_1886"}
{"topic_shift": false, "utterance": "How to get my own driving record", "session_id": "doc2dial_2357"}
{"topic_shift": true, "utterance": "Do you want to know what is a standard driving record?", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "See an explanation of ' Standard ' driving record abstracts [ 2 ] issued by the New York DMV , and a Description of Abstract of Driving Record PDF [ 3 ] DS-242.1 , which also shows a sample abstract", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "If i need a record of all information DMV has", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "What do the standard driver registers have?", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "Standard driver records contain information related to your record for the past few years", "session_id": "doc2dial_2357"}
{"topic_shift": true, "utterance": "how to request my standard driving record at a DMV office,", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "a completed Request for Driving Record Information PDF MV-15C proof of identity 3", "session_id": "doc2dial_2357"}
{"topic_shift": true, "utterance": "How to Get Standard, Lifetime Summaries, and CDLs Online Through MyDMV", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "You can save and print a PDF version of your record. You will have 5 days after your order to download it. The fee is $7 .", "session_id": "doc2dial_2357"}
{"topic_shift": false, "utterance": "Hi, I received Social Security payments and would like to have them paid directly into my bank account, is this possible?", "session_id": "doc2dial_737"}
{"topic_shift": true, "utterance": "You stated that you are receiving Social Security benefits, is that correct?", "session_id": "doc2dial_737"}
{"topic_shift": false, "utterance": "No I am not receiving benefits yet.", "session_id": "doc2dial_737"}
{"topic_shift": true, "utterance": "If you are not currently receiving benefits are you planning on applying for benefits?", "session_id": "doc2dial_737"}
{"topic_shift": false, "utterance": "No I am not receiving benefits?", "session_id": "doc2dial_737"}
{"topic_shift": true, "utterance": "Is it possible to change my Direct Deposit information?", "session_id": "doc2dial_737"}
{"topic_shift": false, "utterance": "Yes you can change your information for Direct Deposit.", "session_id": "doc2dial_737"}
{"topic_shift": false, "utterance": "How do I go about changing my information for Direct Deposit?", "session_id": "doc2dial_737"}
{"topic_shift": false, "utterance": "If you wish to change your Direct Deposit information you can do this by contacting your bank, credit union, or savings and loan association.", "session_id": "doc2dial_737"}
{"topic_shift": true, "utterance": "What will I need to start Direct Deposit once I apply for benefits?", "session_id": "doc2dial_737"}
{"topic_shift": false, "utterance": "To set up Direct Deposit you will need a bank or credit union account. You will need to have your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_737"}
{"topic_shift": false, "utterance": "I need information about the programs for third party services please", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "The amended HEA explains student aid in detail, including, but not limited to, necessary services and functions.", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "In addition, the institution must meet certain criteria to be eligible.", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "Where can these criteria be found?", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "What requirements must the institution have?", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "must meet certain requirements according to the service with the school", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "What functions must the administrative part fulfill?", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "Importantly, the FSA routinely conducts program reviews to confirm that outside servers and the schools they contract with meet FSA requirements.", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "Who supervises third-party administrators at the US Department of Education?", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "Las regulaciones del T\u00edtulo IV autorizan al Departamento", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "Do you have to do a full review?", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "FSA entities issue a Final Review Determination of the FPRD program through a report.", "session_id": "doc2dial_3049"}
{"topic_shift": false, "utterance": "I came here because I have several questions about the loan simulator, for example about it's accuracy.", "session_id": "doc2dial_4040"}
{"topic_shift": true, "utterance": "Do you want to know how to get the most realistic results?", "session_id": "doc2dial_4040"}
{"topic_shift": false, "utterance": "Yes, that'd be great.", "session_id": "doc2dial_4040"}
{"topic_shift": false, "utterance": "You'll need provide complete and accurate information when using Loan Simulator. Keep in mind, this tool can t predict your future payments with 100 % accuracy.", "session_id": "doc2dial_4040"}
{"topic_shift": true, "utterance": "Am I allowed to share the loan simulator with others?", "session_id": "doc2dial_4040"}
{"topic_shift": false, "utterance": "Yes, we invite you to share this tool with friends and family.", "session_id": "doc2dial_4040"}
{"topic_shift": true, "utterance": "Great. Can I help you improving this tool somehow?", "session_id": "doc2dial_4040"}
{"topic_shift": false, "utterance": "Of course. Contact us to share your feedback, ask questions, and request new features.", "session_id": "doc2dial_4040"}
{"topic_shift": true, "utterance": "Can I use the results to plan my finances?", "session_id": "doc2dial_4040"}
{"topic_shift": false, "utterance": "Yes, but remember: the results of Loan Simulator are for informational purposes only and should not be considered financial advice. You are encouraged to review all available options and make decisions about borrowing and repayment that align with your individual goals.", "session_id": "doc2dial_4040"}
{"topic_shift": true, "utterance": "So, using this tool, can I also simulate borrowing more money?", "session_id": "doc2dial_4040"}
{"topic_shift": false, "utterance": "Of course, simply start from scratch to do this.", "session_id": "doc2dial_4040"}
{"topic_shift": false, "utterance": "Hello I need information about Suspension Termination Fee Payment", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "A suspension means that your driver's license or driving privilege is taken away from you for a period of time before it is returned. There are two types of suspensions", "session_id": "doc2dial_2431"}
{"topic_shift": true, "utterance": "And after I pay, will my license be restored?", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "Your payment does not guarantee that we will restore your driver's license. There may be other problems with your registration. It is your responsibility to know if your driver's license or driving privilege is valid before driving a motor vehicle.", "session_id": "doc2dial_2431"}
{"topic_shift": true, "utterance": "and what is a definitive suspension?", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "A final suspension has a clear start and end date. The suspension termination fee for a definitive suspension is currently $ 50 2, unless the suspension was for violating New York State's zero tolerance alcohol law.s The suspension termination fee for this offense is $ 100.", "session_id": "doc2dial_2431"}
{"topic_shift": true, "utterance": "How do I know if my license was mailed?", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "Once you pay the suspension termination fee, please wait 3 business days after the suspension period ends and then use our photo ID submission status service", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "do you have a definitive suspension?", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "and how much must be paid if the effective date of your suspension order is before July 6, 2009?", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "suspension termination fee is $ 25.  An indefinite suspension means your driver's license or driving privilege was taken from you because you didn't do something. Your driver's license or driving privilege will remain suspended until you comply with the instructions in your suspension order.", "session_id": "doc2dial_2431"}
{"topic_shift": false, "utterance": "Hello, I need help with getting my benefits.", "session_id": "doc2dial_1138"}
{"topic_shift": true, "utterance": "Of course. Would you like to schedule your exam then?", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "Yes, sure.", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "Then you'll have to contact your local VA environmental health coordinator. If you qualify, you won't have to pay anything for this exam.", "session_id": "doc2dial_1138"}
{"topic_shift": true, "utterance": "Sounds great. What if I had contact with that nasty agent orange? Does the exam cover this?", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "You can request a VA Agent Orange Registry health exam. Even if you don't have a known illness, the exam could alert you to illnesses that may be related to contact with herbicides.", "session_id": "doc2dial_1138"}
{"topic_shift": true, "utterance": "Alright. How do I know if I qualify for such an exam?", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "You must have either served in Vietnam between 1962 and 1975 for any length of time, including in the inland waterways Brown Water Navy and within the 12-mile territorial seas Blue Water Navy, or in Korea in a unit in or near the Demilitarized Zone (DMZ) anytime between April 1, 1968, and August 31, 1971.", "session_id": "doc2dial_1138"}
{"topic_shift": true, "utterance": "I see. What are you going to examine then?", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "Several things. For example, your history of contact with Agent Orange and other herbicides and your health history including any major illnesses or surgeries you may have had.", "session_id": "doc2dial_1138"}
{"topic_shift": true, "utterance": "Is the exam free for veterans?", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "Yes, it's free for qualified Veterans.", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "What if I am a veteran who does qualify?", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "Then you won't have to pay anything for this exam.", "session_id": "doc2dial_1138"}
{"topic_shift": false, "utterance": "What is the best choice when accepting financial aid from a school?", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "Accept financial aid funds you don't have to pay back above anything else.", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "Have you received your school's financial aid offer yet?", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "No, I have not received the financial aid package from my school yet.", "session_id": "doc2dial_4054"}
{"topic_shift": true, "utterance": "What is the process of telling my school which aid I will accept?", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "Your student aid offer will include directions on how to accept the aid offer and you might have to put the amounts you are accepting in an online form and then submit it.", "session_id": "doc2dial_4054"}
{"topic_shift": true, "utterance": "What if I have questions about what I am accepting?", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "You should always contact the school if you have questions about what aid you are accepting and the repayment terms.", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "How do I know which student loans to accept?", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "Do you know which student loans you will want?", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "No, i have not decided yet.", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "Are you considering a state, school, or private student loan?", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "Yes, I have decided to consider a private student loan.", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "You should learn the differences between federal and other loans then.", "session_id": "doc2dial_4054"}
{"topic_shift": false, "utterance": "I need to have an adventure license icon removed from my Driver License.", "session_id": "doc2dial_2425"}
{"topic_shift": true, "utterance": "You will need to contact the agency, Parks, or DEC that issued the lifetime license, privilege, or credential and request that they notify DMV to remove the icon.", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "Will you be doing this through a visit at a DMV office?", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "Yes. I probably will be.", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "In that case, you will be charged an amendment fee as required by the Vehicle and Traffic Law. It will be $12.50 for driver licenses or permits and $5.00 for ID cards.", "session_id": "doc2dial_2425"}
{"topic_shift": true, "utterance": "How do I have an icon added to my driver license?", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "You have two options to accomplish this. You can go online to the New York State website or visit a New York State DMV office and present the required proof.", "session_id": "doc2dial_2425"}
{"topic_shift": true, "utterance": "After I have the icon added, how long will it take to get my new Driver License with the added icon?", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "Did you pay the fee to request the icon be added to your driver license immediately?", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "No, I didn't.", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "Did you opt to have the icon put on your driver license when you renew it?", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "No, I don't remember doing that.", "session_id": "doc2dial_2425"}
{"topic_shift": false, "utterance": "Hello I need information about How to renew a registration", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "You must renew your registration before it expires. Your new registration documents will arrive in the mail in approximately 10 days. Early renewal will not change the new expiration date of your new registration.", "session_id": "doc2dial_2343"}
{"topic_shift": true, "utterance": "but I have a situation, I don't know the correct amount that I should put in the check to renew, how do I do?", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "You can send a check payable to the 'Commissioner of Motor Vehicles', but do not write the amount", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "I don't know the correct amount to put in the check to renew, how do I do it?", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "As I said earlier, send a check made payable to the 'Commissioner of Motor Vehicles', but do not write the amount.", "session_id": "doc2dial_2343"}
{"topic_shift": true, "utterance": "and how do I renew if My registration is about to expire?", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "It is very easy. You can renew online up to one year after the expiration date. You can download and print a temporary registration that is valid for 10 days on the day you renew.", "session_id": "doc2dial_2343"}
{"topic_shift": true, "utterance": "And how can I do if my address is not the same as when I gave the data?", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "Your email address on DMV files must be current. You cannot change it during the transaction. First change your address online and then renew.", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "I already submitted an application to the US Postal Service. UU?", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2343"}
{"topic_shift": true, "utterance": "and can I renew an online registration?", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "if you can renew a registration online", "session_id": "doc2dial_2343"}
{"topic_shift": false, "utterance": "You can help me with some questions I have about my tax return.", "session_id": "doc2dial_723"}
{"topic_shift": true, "utterance": "Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_723"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_723"}
{"topic_shift": false, "utterance": "Do we use the 2017 tax year data for you?", "session_id": "doc2dial_723"}
{"topic_shift": false, "utterance": "Yes, I think so.", "session_id": "doc2dial_723"}
{"topic_shift": false, "utterance": "If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office.", "session_id": "doc2dial_723"}
{"topic_shift": true, "utterance": "What about my monthly medicare premiums for 2020 if I'm single and filed an individual tax return?", "session_id": "doc2dial_723"}
{"topic_shift": false, "utterance": "Then the chart on our website applies to you.", "session_id": "doc2dial_723"}
{"topic_shift": true, "utterance": "If I give you current tax information, can you update your records?", "session_id": "doc2dial_723"}
{"topic_shift": false, "utterance": "Yes, we'll update our records.", "session_id": "doc2dial_723"}
{"topic_shift": true, "utterance": "What happens if you determine that I'm a higher-income beneficiary?", "session_id": "doc2dial_723"}
{"topic_shift": false, "utterance": "In that case you'll pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS. You'll pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.", "session_id": "doc2dial_723"}
{"topic_shift": false, "utterance": "Hi, i wanna know something about appealing a TVB ticket conviction.", "session_id": "doc2dial_1892"}
{"topic_shift": true, "utterance": "Sure, i can help you on that. Please, can you tell me if you are going to appeal via online or by mail?", "session_id": "doc2dial_1892"}
{"topic_shift": false, "utterance": "No, i'm not planning to use any of those.", "session_id": "doc2dial_1892"}
{"topic_shift": true, "utterance": "But if i'm needed to choose one, i may just go for the online option.", "session_id": "doc2dial_1892"}
{"topic_shift": true, "utterance": "I understand you need info about appealing via online, then?", "session_id": "doc2dial_1892"}
{"topic_shift": false, "utterance": "Yes, please. guide me through the online option.", "session_id": "doc2dial_1892"}
{"topic_shift": false, "utterance": "Perfect. To use the online option, you had to been convicted for traffic offense in a NYS TVB, plus that conviction must have occurred in the last thirty days.", "session_id": "doc2dial_1892"}
{"topic_shift": true, "utterance": "Ok. Oh and, you know, lets say i pass the procedure and after all that i get a denial on my application, can i appeal that denial later?", "session_id": "doc2dial_1892"}
{"topic_shift": false, "utterance": "You can surely do that. But you must know that you can only go for it after the DMV TVB Default UNit has denied your Application to Reopen a Default Conviction.", "session_id": "doc2dial_1892"}
{"topic_shift": true, "utterance": "I understand. So to summarize about what i need to use online,is been convicted in NYS TVB and offense less than thirty days, i'm right?", "session_id": "doc2dial_1892"}
{"topic_shift": false, "utterance": "That would be correct. Your offense must have been convicted in a NYS TVB and happened in a period no more than thirty days.", "session_id": "doc2dial_1892"}
{"topic_shift": true, "utterance": "Oh right, thanks. Glad i got it right. So, what about if a need to appeal something else apart from a TVB conviction?", "session_id": "doc2dial_1892"}
{"topic_shift": false, "utterance": "If you have some other penalty in addition to your current TVB conviction, you can make use of the Appeal From DMV Hearing Determination to process that.", "session_id": "doc2dial_1892"}
{"topic_shift": true, "utterance": "Um, ok, i'll have it into account. One last issue, what i need to submit if i'm going to have an attorney to represent me in the appeal?", "session_id": "doc2dial_1892"}
{"topic_shift": false, "utterance": "Well, if you are going to use representation, then in the online option, you'll need to submit your attorney's name and mailing address.", "session_id": "doc2dial_1892"}
{"topic_shift": false, "utterance": "hi i need help about how to get housing assistance grants for veterans", "session_id": "doc2dial_864"}
{"topic_shift": true, "utterance": "About Disability Housing Grants for Veterans Find out how to apply for a housing grant as a veteran or service member with a service-related disability.", "session_id": "doc2dial_864"}
{"topic_shift": true, "utterance": "Do you want to know Other VA benefits and services?", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_864"}
{"topic_shift": true, "utterance": "How to get the benefits of the VA mortgage loan?", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "Applying for your Certificate of Eligibility Get instructions on how to apply for your VA mortgage loan COE Eligibility Certificate and what to do next depending on your loan type.", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "What other things should I know?", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "Find VA-Acquired Properties Learn more about buying a home we've purchased because your VA-backed or direct mortgage loan was canceled.", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "What certificate should I request?", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "Eligibility Certificate", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "And what center VA should I go to?", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "Find a VA Regional Loan Center Find contact information for your nearest regional loan center.", "session_id": "doc2dial_864"}
{"topic_shift": false, "utterance": "I have an ignition interlock device on my car but want to lend my car to my Mom to drive...what can I do to allow her to borrow my car?", "session_id": "doc2dial_3868"}
{"topic_shift": true, "utterance": "Does your Mom have any driving restrictions?", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "No, she has a clean record.", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "Do I have to pay extra fees to have my Mom to then drive my equipped car?", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "You will need to check about interstate legislation if she might use the car out of state, as well.", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "What are the global restrictions I face?", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "I suggest you check with national and interstate legislation for this.", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "Ihave no convictions, what can I do for my Mom to drive my car?", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "You license can be revoked if you violate any terms of the prohibition.", "session_id": "doc2dial_3868"}
{"topic_shift": true, "utterance": "If I pay my fines can I get an early removal of my restriction?", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "You may be able to have restrictions removed early if  you contact your State licensing Office with your circumstances.", "session_id": "doc2dial_3868"}
{"topic_shift": true, "utterance": "Do cell phone violations affect my reinstatement?", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "Well, yes, if you are found guilty of any cell phone or texting violations.", "session_id": "doc2dial_3868"}
{"topic_shift": false, "utterance": "Tell me about Veterans Housing Assistance Grants.", "session_id": "doc2dial_870"}
{"topic_shift": true, "utterance": "We have disability housing grants for veterans with service-connected disabilities", "session_id": "doc2dial_870"}
{"topic_shift": true, "utterance": "Do you need help with other VA Benefits or Services?", "session_id": "doc2dial_870"}
{"topic_shift": false, "utterance": "Yes please", "session_id": "doc2dial_870"}
{"topic_shift": false, "utterance": "We have disability compensation pay for conditions related to your military service.", "session_id": "doc2dial_870"}
{"topic_shift": true, "utterance": "What about disability housing grants?", "session_id": "doc2dial_870"}
{"topic_shift": false, "utterance": "Yes, you have to apply if you have a service-connected disability", "session_id": "doc2dial_870"}
{"topic_shift": true, "utterance": "Is there help for my VA backed home loan and does it cover natural disaster?", "session_id": "doc2dial_870"}
{"topic_shift": false, "utterance": "Yes there is assistance", "session_id": "doc2dial_870"}
{"topic_shift": true, "utterance": "How do I get updates?", "session_id": "doc2dial_870"}
{"topic_shift": false, "utterance": "We send out veterans benefits email updates.", "session_id": "doc2dial_870"}
{"topic_shift": true, "utterance": "Who monitors the Veterans Crisis line?", "session_id": "doc2dial_870"}
{"topic_shift": false, "utterance": "Many of them are veterans.", "session_id": "doc2dial_870"}
{"topic_shift": false, "utterance": "I am looking for information regarding a replacement license", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "Your license or permit can be replaced if it is lost, stolen or destroyed. It cannot be replaced if it has expired", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "Are you turning 21 soon?", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "In this instance, if you are looking for a replacement of your license or permit, you should order the replacement within 40 days of your birthday", "session_id": "doc2dial_1919"}
{"topic_shift": true, "utterance": "Is there a way that I can have my replacement license sent to an alternative address rather than the address on my file?", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "You can seek a replacement to an alternative address by including an additional note with your application and clearly stating the alternative address. Do not include this alternative address on the form MV-44. This form must show the address that is already listed for you", "session_id": "doc2dial_1919"}
{"topic_shift": true, "utterance": "Can I get a replacement license at a DMV office and get an Enhanced or REAL ID?", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "You are not obliged to get an Enhanced or REAL ID but starting in October 2020, if you have a Standard license, you will not be allowed board a domestic flight unless you have your passport", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "Do you currently have a Standard license?", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "No I don't", "session_id": "doc2dial_1919"}
{"topic_shift": true, "utterance": "What happens if I get a replacement Standard license by way of mail?", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "In this case, your new license will show \"NOT FOR FEDERAL PURPOSES\"", "session_id": "doc2dial_1919"}
{"topic_shift": false, "utterance": "I am looking for more information and resources pertaining to careers and employment.", "session_id": "doc2dial_858"}
{"topic_shift": true, "utterance": "We are able to help you manage your career in several ways.  VA transition assistance can help as you separate from the military.  You can explore your career options by attending a Transition Assistance Program briefing as the first step.", "session_id": "doc2dial_858"}
{"topic_shift": true, "utterance": "Would you also be looking for information about subsistence allowance rates?", "session_id": "doc2dial_858"}
{"topic_shift": false, "utterance": "Yes, I would like information on that.", "session_id": "doc2dial_858"}
{"topic_shift": false, "utterance": "We can discuss that as well as other VA benefits and services such as exploring your options for using GI Bill benefits to help pay for school or training and finding out what benefits you can get.", "session_id": "doc2dial_858"}
{"topic_shift": true, "utterance": "Is there one single point of contact that I could use to gather information on all benefits?", "session_id": "doc2dial_858"}
{"topic_shift": false, "utterance": "You can reach the VA benefits hotline at 1-800-827-1000.", "session_id": "doc2dial_858"}
{"topic_shift": true, "utterance": "Unfortunately, I am fearing that I may need help to avoid becoming homeless.", "session_id": "doc2dial_858"}
{"topic_shift": false, "utterance": "We offer many programs and services that may help including free health care and, in some cases, free limited dental care.  We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.", "session_id": "doc2dial_858"}
{"topic_shift": false, "utterance": "How do I get help if I am at risk of becoming homeless?", "session_id": "doc2dial_858"}
{"topic_shift": false, "utterance": "We can connect you with resources in your community, like homeless shelters or faith-based organizations.", "session_id": "doc2dial_858"}
{"topic_shift": true, "utterance": "What other benefits might I possibly get?", "session_id": "doc2dial_858"}
{"topic_shift": false, "utterance": "You can always get updates on benefits by e-mail.", "session_id": "doc2dial_858"}
{"topic_shift": false, "utterance": "Hello, can you inform me of the various changes that occur in benefits?", "session_id": "doc2dial_680"}
{"topic_shift": true, "utterance": "It occurs when a change occurs in your life.", "session_id": "doc2dial_680"}
{"topic_shift": false, "utterance": "Can you explain more about the above?", "session_id": "doc2dial_680"}
{"topic_shift": true, "utterance": "What does my Social Security consist of?", "session_id": "doc2dial_680"}
{"topic_shift": false, "utterance": "It is intended to receive important notices online through the Message Center.", "session_id": "doc2dial_680"}
{"topic_shift": true, "utterance": "What changes may occur to affect my benefits?", "session_id": "doc2dial_680"}
{"topic_shift": false, "utterance": "They can be several that affect your daily life.", "session_id": "doc2dial_680"}
{"topic_shift": true, "utterance": "Are you making calls asking about insurance?", "session_id": "doc2dial_680"}
{"topic_shift": false, "utterance": "In such a situation, hang up and then report the details of the call to the Office of the Inspector General.", "session_id": "doc2dial_680"}
{"topic_shift": true, "utterance": "What does maintaining control consist of?", "session_id": "doc2dial_680"}
{"topic_shift": false, "utterance": "It is noteworthy that these are our most popular online services.", "session_id": "doc2dial_680"}
{"topic_shift": false, "utterance": "I would not want to commit a driver Violation Point System, so I would like to know what it is.", "session_id": "doc2dial_1931"}
{"topic_shift": false, "utterance": "This system is for the state of New York to identify high-risk drivers. The DMV assigns points to these drivers each time they commit certain infractions.", "session_id": "doc2dial_1931"}
{"topic_shift": false, "utterance": "Do you have 11 or more points in an 18-month period?", "session_id": "doc2dial_1931"}
{"topic_shift": false, "utterance": "No, I don't have that many points.", "session_id": "doc2dial_1931"}
{"topic_shift": true, "utterance": "I'm not sure how many points I have, how are those points calculated?", "session_id": "doc2dial_1931"}
{"topic_shift": false, "utterance": "You must be convicted of the traffic violation before points are added to your driving record. Your point total is calculated based on the date of the violation , not the date of the conviction. The points for violations that all occurred within the last 18 months are added to calculate your point total.", "session_id": "doc2dial_1931"}
{"topic_shift": true, "utterance": "Are there any violations that I could commit that are not worthy of points?", "session_id": "doc2dial_1931"}
{"topic_shift": false, "utterance": "Yes... bicycle violations, pedestrian violations and parking violations.", "session_id": "doc2dial_1931"}
{"topic_shift": true, "utterance": "What happens if I am in New York and receive more than 6 points in 18 months?", "session_id": "doc2dial_1931"}
{"topic_shift": false, "utterance": "You must pay a Driver Responsibility Assessment fee.", "session_id": "doc2dial_1931"}
{"topic_shift": true, "utterance": "A few months ago I was in another country and was convicted of a traffic violation, will I have problems here for that?", "session_id": "doc2dial_1931"}
{"topic_shift": false, "utterance": "No, unless the violation you committed was in Ontario or Quebec.", "session_id": "doc2dial_1931"}
{"topic_shift": false, "utterance": "Hello! I would like advice on medical care", "session_id": "doc2dial_3698"}
{"topic_shift": true, "utterance": "Do you want to schedule an appointment?", "session_id": "doc2dial_3698"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_3698"}
{"topic_shift": true, "utterance": "Could you give me information about a file for a VA disability increase?", "session_id": "doc2dial_3698"}
{"topic_shift": false, "utterance": "Do you want to file a claim for compensation?", "session_id": "doc2dial_3698"}
{"topic_shift": false, "utterance": "Yes, I have already submitted it and would like to verify its status.", "session_id": "doc2dial_3698"}
{"topic_shift": true, "utterance": "Could I be eligible as a family member caring for a veteran with disabilities?", "session_id": "doc2dial_3698"}
{"topic_shift": false, "utterance": "Yes, you apply to the request.", "session_id": "doc2dial_3698"}
{"topic_shift": true, "utterance": "Can my wife enjoy the benefits?", "session_id": "doc2dial_3698"}
{"topic_shift": false, "utterance": "Yes, definitely.", "session_id": "doc2dial_3698"}
{"topic_shift": true, "utterance": "Could you see my scheduled appointments?", "session_id": "doc2dial_3698"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3698"}
{"topic_shift": false, "utterance": "Hi. I was looking information if there is any kind of reminder related to the dmv.", "session_id": "doc2dial_2586"}
{"topic_shift": true, "utterance": "Have you asked for any kind of appointment related with the dmv?", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "No yet, but It would be good have one, because sometimes I forget things.", "session_id": "doc2dial_2586"}
{"topic_shift": true, "utterance": "Have you received any email from a direction related to the dmv?", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "No yet.", "session_id": "doc2dial_2586"}
{"topic_shift": true, "utterance": "Do you know when will you get any reminder?", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "I think I do, when I have requested anything.", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "That's right. Do you have any registration for renewal and inspection?", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "Yes, I have one.", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "That's great. Now you need to know that you must be the primary registrant listed if the vehicle is owned for more that one person.", "session_id": "doc2dial_2586"}
{"topic_shift": true, "utterance": "The dmv only will message me one single email direction?", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "Yes. The dmv only keeps one email address for each customer.", "session_id": "doc2dial_2586"}
{"topic_shift": true, "utterance": "What can I do if I don't want any more emails from the dmv?", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "It's easy. You just will need to select the unsubscribe option on the subscription page.", "session_id": "doc2dial_2586"}
{"topic_shift": false, "utterance": "I need to change my address.", "session_id": "doc2dial_3840"}
{"topic_shift": true, "utterance": "You need to report it to the DMV.", "session_id": "doc2dial_3840"}
{"topic_shift": false, "utterance": "Is your license current?", "session_id": "doc2dial_3840"}
{"topic_shift": false, "utterance": "Yes, I just have to change the address.", "session_id": "doc2dial_3840"}
{"topic_shift": true, "utterance": "What if my insurance had lapsed?", "session_id": "doc2dial_3840"}
{"topic_shift": false, "utterance": "Your license and registration could be suspended.", "session_id": "doc2dial_3840"}
{"topic_shift": true, "utterance": "What if I forgot to update my address?", "session_id": "doc2dial_3840"}
{"topic_shift": false, "utterance": "You must change it immediately.", "session_id": "doc2dial_3840"}
{"topic_shift": true, "utterance": "What if I don't change it?", "session_id": "doc2dial_3840"}
{"topic_shift": false, "utterance": "Your license will be suspended.", "session_id": "doc2dial_3840"}
{"topic_shift": true, "utterance": "What if I move to another state?", "session_id": "doc2dial_3840"}
{"topic_shift": false, "utterance": "You must resolve any issues before you leave.", "session_id": "doc2dial_3840"}
{"topic_shift": true, "utterance": "How will they know if I have insurance?", "session_id": "doc2dial_3840"}
{"topic_shift": false, "utterance": "DMV works with insurance companies.", "session_id": "doc2dial_3840"}
{"topic_shift": false, "utterance": "Hello I need information about how I request a photo and professional plates", "session_id": "doc2dial_2592"}
{"topic_shift": false, "utterance": "You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.", "session_id": "doc2dial_2592"}
{"topic_shift": true, "utterance": "and can i order by mail?", "session_id": "doc2dial_2592"}
{"topic_shift": false, "utterance": "Do you want to order by mail?", "session_id": "doc2dial_2592"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2592"}
{"topic_shift": true, "utterance": "and one question the plates can be customized?", "session_id": "doc2dial_2592"}
{"topic_shift": false, "utterance": "Many professional images or plates can also be customized. You can browse our collection of professional images and dishes and order online directly from the pages below.", "session_id": "doc2dial_2592"}
{"topic_shift": true, "utterance": "What do I have to order the professional plates online?", "session_id": "doc2dial_2592"}
{"topic_shift": false, "utterance": "You must have a valid New York State vehicle registration in the passenger, commercial, or motorcycle registration class that does not expire within 60 days.The mailing address in your vehicle registration record must be your current mailing address.  Your vehicle registration record must match your current name if your name has changed.", "session_id": "doc2dial_2592"}
{"topic_shift": true, "utterance": "and should I destroy the old plates?", "session_id": "doc2dial_2592"}
{"topic_shift": false, "utterance": "Once you receive your new plates you will want to destroy your old plates to protect yourself against fraudulent use. Mark each license plate of the vehicle with a permanent marker.", "session_id": "doc2dial_2592"}
{"topic_shift": true, "utterance": "and can i order by phone?", "session_id": "doc2dial_2592"}
{"topic_shift": false, "utterance": "You can order by phone, however it is faster and easier to do online. Call the Custom License Plate Unit at 1 - 518 - 402 - 4838, hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday. we will gladly assist you", "session_id": "doc2dial_2592"}
{"topic_shift": false, "utterance": "What do I need to do before my road test", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "Read the manual given to you when you got your permit.", "session_id": "doc2dial_3854"}
{"topic_shift": true, "utterance": "Is there anything I should practice?", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "I would recommend practicing and studying it all.", "session_id": "doc2dial_3854"}
{"topic_shift": true, "utterance": "Is there any way to speed this up?", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "No, you must go through every step as outlined by the state.", "session_id": "doc2dial_3854"}
{"topic_shift": true, "utterance": "Where can I find a pre-licensing course?", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "There are numerous agencies and companies that do these, please refer to the state in order to find ones that are com;iant with the state.", "session_id": "doc2dial_3854"}
{"topic_shift": true, "utterance": "What should I do if my view is blocked when at a crosswalk?", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "You should make sure to observe safety at all times and refer to the manual for proper driving \"right of way\" materials.", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "What do I need to do if I have a DJ/MJ permit?", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "Make sure to have supervised driving time that is logged and study the permit licensiing materials.", "session_id": "doc2dial_3854"}
{"topic_shift": true, "utterance": "How many hours do I need?", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "15 hours after sunset, 50 hours total.", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "What if I'm under 18?", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "The same, but everything must be done in a month.", "session_id": "doc2dial_3854"}
{"topic_shift": false, "utterance": "Good morning, i'm in need of some info about self-certification.", "session_id": "doc2dial_1925"}
{"topic_shift": true, "utterance": "I sent a Medical Examiner's certificate a few weeks ago, and now i got it back by mail, Why it was rejected?", "session_id": "doc2dial_1925"}
{"topic_shift": false, "utterance": "That information can be found on the content of the letter itself.", "session_id": "doc2dial_1925"}
{"topic_shift": false, "utterance": "Um, it says something about doctor not being listed on some registry?", "session_id": "doc2dial_1925"}
{"topic_shift": false, "utterance": "Yes, that would be the National Registry of Certified Medical Examiners Search. If your doctor is not listed there, then you must get a new exam practiced by a doctor listed on that registry.", "session_id": "doc2dial_1925"}
{"topic_shift": false, "utterance": "Um, ok. It also says something about wrong information?. I was pretty sure to check that info.", "session_id": "doc2dial_1925"}
{"topic_shift": false, "utterance": "Could be he made some mistake while making your exam. If that so, contact him/her so he can amend it.", "session_id": "doc2dial_1925"}
{"topic_shift": true, "utterance": "I have a CDL license, which was issued before 1999. It is ok to keep it? Because i'm not part of any federal operation, by the way.", "session_id": "doc2dial_1925"}
{"topic_shift": false, "utterance": "There's no problem with that. you can keep it alright. In fact,you are elegible for Excepted Intrastate. For that, you must check you license has the required restrictions.", "session_id": "doc2dial_1925"}
{"topic_shift": true, "utterance": "What about if it was downgraded because medical status?", "session_id": "doc2dial_1925"}
{"topic_shift": false, "utterance": "If that's the case, you'll need to visit a DMV office near you to pass the process for upgrading back your license to a CDL.", "session_id": "doc2dial_1925"}
{"topic_shift": false, "utterance": "Hello, can you tell me about retirement benefits?", "session_id": "doc2dial_694"}
{"topic_shift": true, "utterance": "Getting started on retirement payments is a personal decision.", "session_id": "doc2dial_694"}
{"topic_shift": false, "utterance": "It is noteworthy that for you to start receiving benefits when you reach your full retirement age.", "session_id": "doc2dial_694"}
{"topic_shift": false, "utterance": "Can you expand that information more please?", "session_id": "doc2dial_694"}
{"topic_shift": false, "utterance": "Importantly, we will reduce your benefit amount if you retire and begin receiving benefits before you reach full retirement age.", "session_id": "doc2dial_694"}
{"topic_shift": true, "utterance": "What is the Early Retirement Age?", "session_id": "doc2dial_694"}
{"topic_shift": false, "utterance": "Keep in mind that your benefit is reduced if you start receiving benefits before you reach your full retirement age.", "session_id": "doc2dial_694"}
{"topic_shift": true, "utterance": "The amount to receive depends on the amount of earnings shown in your record?", "session_id": "doc2dial_694"}
{"topic_shift": false, "utterance": "Of course, also regularly check your Social Security earnings history.", "session_id": "doc2dial_694"}
{"topic_shift": true, "utterance": "Should I apply online for retirement benefits?", "session_id": "doc2dial_694"}
{"topic_shift": false, "utterance": "Of course, what information do you require more.", "session_id": "doc2dial_694"}
{"topic_shift": true, "utterance": "I wonder when can I get Social Security retirement benefits?", "session_id": "doc2dial_694"}
{"topic_shift": false, "utterance": "Perfect.", "session_id": "doc2dial_694"}
{"topic_shift": false, "utterance": "I have questions about the TEACH Grant Agreement To Serve.", "session_id": "doc2dial_3101"}
{"topic_shift": true, "utterance": "Are you interested in completing the TEACH Grant ATS?", "session_id": "doc2dial_3101"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3101"}
{"topic_shift": false, "utterance": "Great. You will first need to log into your account.", "session_id": "doc2dial_3101"}
{"topic_shift": true, "utterance": "How do I know if I qualify for this grant?", "session_id": "doc2dial_3101"}
{"topic_shift": false, "utterance": "This grant is for students who are completing or plan to complete any coursework that is required to begin a career in teaching. To qualify for this grant, you also need to agree to teach full time for at least 4 years.", "session_id": "doc2dial_3101"}
{"topic_shift": true, "utterance": "How do I know if I should complete this?", "session_id": "doc2dial_3101"}
{"topic_shift": false, "utterance": "If you are a student receiving a TEACH grant and have completed TEACH Initial and Subsequent Counseling in the same Award Year, you should complete this.", "session_id": "doc2dial_3101"}
{"topic_shift": true, "utterance": "What information will I need to complete this?", "session_id": "doc2dial_3101"}
{"topic_shift": false, "utterance": "You will need your verified FSA ID.", "session_id": "doc2dial_3101"}
{"topic_shift": true, "utterance": "How long does it take to complete the ATS?", "session_id": "doc2dial_3101"}
{"topic_shift": false, "utterance": "Most individuals complete the ATS in 20-30 minutes. Please be advised that this must be completed in one session.", "session_id": "doc2dial_3101"}
{"topic_shift": false, "utterance": "I want to look into the VA VEAP benefits", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "Okay, you may be able to continue your education by using part of your military pay to help cover the cost of school. We can help you find out if you can get benefits through the Veterans Educational Assistance Program, a $2-to-$1 government-match program for educational assistance.", "session_id": "doc2dial_1716"}
{"topic_shift": true, "utterance": "I'm not active so how do I start?", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "you will need to send copy 4 of your DD214 , Certificate of Release , or Discharge from Active Duty .", "session_id": "doc2dial_1716"}
{"topic_shift": true, "utterance": "can I ask something else?", "session_id": "doc2dial_1716"}
{"topic_shift": true, "utterance": "Would you like to know what is covered under VEAP education benefits?", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "It will help you pay for training, programs and fees for undergraduate programs, co-op training, and others", "session_id": "doc2dial_1716"}
{"topic_shift": true, "utterance": "do you qualify automatically if you were active duty and had contributed to VEAP?", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "you must have at least 3 months of contributions available to use your VEAP benefits", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "what else do I need to be eligible?", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "Did you enter the service for the first time between January 1 , 1977 , and June 30 , 1985 ?", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "no I entered later", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "I'm sorry but you are not eligible for VEAP benefits", "session_id": "doc2dial_1716"}
{"topic_shift": false, "utterance": "Good morning, i'm thinking about get into some education, I heard you can offer some benefits for veterans so, how ca i get them?", "session_id": "doc2dial_1070"}
{"topic_shift": true, "utterance": "Well, first of all, you'll have to apply for Vocational Rehabilitation and Employment benefits. After that, you'll be assigned a Counselor to work with.", "session_id": "doc2dial_1070"}
{"topic_shift": true, "utterance": "O.k so there's a process behind that. It makes sense. In any case, can i apply using mail?", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "Sure, you can do that. Just download VA Form 28-8832 for Educational / Vocational Counseling Application and fill it out.", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "Do you want to know what happens if you qualify?", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "Good, If you qualify, we'll invite you to an orientation session at a VA regional benefit office near you.", "session_id": "doc2dial_1070"}
{"topic_shift": true, "utterance": "Pretty simple but effective. So, to be sure, if i qualify, i'll get an invitation, right?", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "That's correct, that's how it is.", "session_id": "doc2dial_1070"}
{"topic_shift": true, "utterance": "Which benefits brings me to be qualified?", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "Well, you get counseling to help you decide which civilian or military jobs you want; Also, you get help to find a training program or job, besides Educational and career counseling.", "session_id": "doc2dial_1070"}
{"topic_shift": true, "utterance": "O.k. Sorry for this, but i think i didn't start well this conversation. Could you tell me how can i apply for this counseling in first place.", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "Don't worry. You may be eligible for this if you're leaving active service soon or if you have been discharged within the past year or if you are the dependent of a veteran.", "session_id": "doc2dial_1070"}
{"topic_shift": true, "utterance": "Where can i go to get more information to help me decide?", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "For that, you can use CareerScope to find careers you might enjoy.", "session_id": "doc2dial_1070"}
{"topic_shift": false, "utterance": "I just bought a car from a leasing company and need to get it put in my name. I was wondering if it was possible to do this by mail.", "session_id": "doc2dial_2579"}
{"topic_shift": true, "utterance": "Yes, this can be done by mail. You will need to complete the Vehicle Registration/Title Application or Application for Title.", "session_id": "doc2dial_2579"}
{"topic_shift": true, "utterance": "Where can a dealer find information about getting a lien removed from a title?", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "A dealer can find this information on our website under Remove or add a lienholder from a title.", "session_id": "doc2dial_2579"}
{"topic_shift": true, "utterance": "Can I get a title put in my name at a DMV office?", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "Absolutely. Be sure to bring all the necessary documents when you go.", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "Do you have the Application form I mentioned above?", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_2579"}
{"topic_shift": true, "utterance": "What do I do if I don't have one?", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "If you don't have the application, you'll need to provide a proof of identity like a copy of your NYS Driver License, a Permit, or ID card. Your proof of identity must be current or have not been expired for more than 2 years.", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "My license has been expired for about a year and a half. Will they still accept it?", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "Yes. As long as your license hasn't been expired for more than 2 years, it will be accepted as a proof of identification.", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "If I do decide to do this by mail, where do I send it to?", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "The address that you will need to send your documents and payment to is the NYS DMV Title Services Department of Motor Vehicles, 6 Empire State Plaza, Albany, NY 12228-0331.", "session_id": "doc2dial_2579"}
{"topic_shift": false, "utterance": "I need a card for a foregn born u.s. citizen adult", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "You can replace your Social Security card for free if it is lost or stolen, Do you know your number?", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "I am 18 what do I need?", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "you can apply for a replacement card online", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "yes I know my number do I still need a card?", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "you may not need to get a replacement card", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "read For more information about creating my Social Security account and getting a replacement card online", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "Can I apply online?", "session_id": "doc2dial_119"}
{"topic_shift": true, "utterance": "What documents do I need?", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "original documents of citizenship", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "Have you already established your u.s. citizenship with us?", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_119"}
{"topic_shift": false, "utterance": "I think I may be eligible for debt forgiveness of my federal student loan due to a law violation carried out by my school. How do I pursue this?", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "The type of debt forgiveness you are talking about is called borrower defense to repayment, or borrower defense for short. There is further information on this particular item on the website", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "Does the description of my issue come under borrower defense, do you know?", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "There are sections on the website dedicated to borrower defense and they will go through all questions and queries you may have", "session_id": "doc2dial_4108"}
{"topic_shift": true, "utterance": "Does the ED do anything in particular for those who have successful borrower defense claims based on ED's CCI findings?", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "Yes, the ED have set up a process for the review of such cases for job placement rates asserted by borrowers enrolled in the covered programs at CCI schools during the eligibility period", "session_id": "doc2dial_4108"}
{"topic_shift": true, "utterance": "If I receive a notification regarding the Sweet v. DeVos Lawsuit, and if I agree with the proposed settlement, what happens next?", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "In this case, you don't have to do anything. You of course have the right to attend the fairness hearing, but you are not obliged to do so, it is entirely a personal decision", "session_id": "doc2dial_4108"}
{"topic_shift": true, "utterance": "Is there a section on the website dedicated to common questions and answers regarding borrower defense decision notifications?", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "The US ED notifies borrower defense applicant by way of email about the determination of the ED about borrower defense discharge eligibility.", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "Do you have further questions regarding your notification that is not answered on the website?", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "No, I think all of my questions are covered in full, thank you", "session_id": "doc2dial_4108"}
{"topic_shift": false, "utterance": "What can I do since I could have been exposed to environmental hazards while serving in Iraq?", "session_id": "doc2dial_3667"}
{"topic_shift": false, "utterance": "Are you saying you maybe sick because you had contact with environmental hazards while serving in Iraq?", "session_id": "doc2dial_3667"}
{"topic_shift": false, "utterance": "No, I am not sick I just want information in case I become sick.", "session_id": "doc2dial_3667"}
{"topic_shift": true, "utterance": "How can I get disabilty benefits?", "session_id": "doc2dial_3667"}
{"topic_shift": false, "utterance": "You will need to file a claim, of course, and you will have to show your health problems are linked to hazards from serving in the military.", "session_id": "doc2dial_3667"}
{"topic_shift": true, "utterance": "I think I could have been exposed to environmental hazards while serving in the military.", "session_id": "doc2dial_3667"}
{"topic_shift": false, "utterance": "Then you may have illnesses or other conditions that could be caused by exposure and this means you can get benefits because of that.", "session_id": "doc2dial_3667"}
{"topic_shift": true, "utterance": "Is it possible to get disability benefits from VA?", "session_id": "doc2dial_3667"}
{"topic_shift": false, "utterance": "You may be able to get benefits because of illnesses caused by environmental hazards such as particulate matter or large burn pits while serving in Iraq, Afghanistan, and Djibouti.", "session_id": "doc2dial_3667"}
{"topic_shift": true, "utterance": "What happens when I file for benefits?", "session_id": "doc2dial_3667"}
{"topic_shift": false, "utterance": "You will have to show that your health problems stem from contact with environmental hazards while serving.", "session_id": "doc2dial_3667"}
{"topic_shift": true, "utterance": "How would I have been exposed to these hazards?", "session_id": "doc2dial_3667"}
{"topic_shift": false, "utterance": "You could have been exposed to toxic chemicals in the air, water, or soil while serving.", "session_id": "doc2dial_3667"}
{"topic_shift": false, "utterance": "What if I need help understanding my benefits or accessing services?", "session_id": "doc2dial_3673"}
{"topic_shift": true, "utterance": "you want to know more about your VA health care benefits , your health care team , and where you ll go for care", "session_id": "doc2dial_3673"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3673"}
{"topic_shift": false, "utterance": "you need help accessing services", "session_id": "doc2dial_3673"}
{"topic_shift": false, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m.", "session_id": "doc2dial_3673"}
{"topic_shift": true, "utterance": "Can I manage my VA health and benefits online?", "session_id": "doc2dial_3673"}
{"topic_shift": false, "utterance": "you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a message to your VA health care providerCheck the status of a disability or pension claim", "session_id": "doc2dial_3673"}
{"topic_shift": true, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_3673"}
{"topic_shift": false, "utterance": "We cover the cost of many of these services under the VA health care program", "session_id": "doc2dial_3673"}
{"topic_shift": true, "utterance": "Are there any health concerns I should be aware of based on my service history?", "session_id": "doc2dial_3673"}
{"topic_shift": false, "utterance": "Certain healt0h concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served", "session_id": "doc2dial_3673"}
{"topic_shift": true, "utterance": "Does VA address the specific health needs of LGBT Veterans?", "session_id": "doc2dial_3673"}
{"topic_shift": false, "utterance": "We re committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive , safe environment at all VA health facilities .", "session_id": "doc2dial_3673"}
{"topic_shift": false, "utterance": "I would like to obtain information related to training services.", "session_id": "doc2dial_1064"}
{"topic_shift": false, "utterance": "Benefits are related to needs such as paying for college tuition, finding the right school or training program, and getting professional advice.", "session_id": "doc2dial_1064"}
{"topic_shift": true, "utterance": "What information can I get on this page?", "session_id": "doc2dial_1064"}
{"topic_shift": false, "utterance": "Manage your Veterans Education Benefits.", "session_id": "doc2dial_1064"}
{"topic_shift": false, "utterance": "Can I download more information?", "session_id": "doc2dial_1064"}
{"topic_shift": true, "utterance": "Can you help me get a job?", "session_id": "doc2dial_1064"}
{"topic_shift": false, "utterance": "Yes, you are in the right place.", "session_id": "doc2dial_1064"}
{"topic_shift": true, "utterance": "I would like to know your GI Bill comparison tool.", "session_id": "doc2dial_1064"}
{"topic_shift": false, "utterance": "I invite you to learn about educational programs and compare benefits by school.", "session_id": "doc2dial_1064"}
{"topic_shift": true, "utterance": "I would like to get more information.", "session_id": "doc2dial_1064"}
{"topic_shift": false, "utterance": "Absolutely, ask me a question online.", "session_id": "doc2dial_1064"}
{"topic_shift": true, "utterance": "I'll call 711.", "session_id": "doc2dial_1064"}
{"topic_shift": false, "utterance": "Perfect.", "session_id": "doc2dial_1064"}
{"topic_shift": false, "utterance": "Hi, please show me information about Agent Orange exposure from C-123 aircraft", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "If you flew on or worked with C-123 aircraft in Vietnam or other locations", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "yes, i worked with C-123 aircraft in Vietnam", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "you may have had contact with Agent Orange .", "session_id": "doc2dial_1702"}
{"topic_shift": true, "utterance": "For active-duty service members", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "Please Check our list of military units and Air Force specialty codes to see if your unit had contact with affected C-123 aircraft .", "session_id": "doc2dial_1702"}
{"topic_shift": true, "utterance": "How do they choose the beneficiaries of this compensation?", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "Find out if you can get disability compensation and other benefits for illnesses we believe are caused by contact with Agent Orange .", "session_id": "doc2dial_1702"}
{"topic_shift": true, "utterance": "requirements for reservists", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "sure?", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "yes, sorry", "session_id": "doc2dial_1702"}
{"topic_shift": false, "utterance": "Hi, I have had some unexpected expenses and am unable to pay my student loan for a period. Is there some way that I could get help with this?", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "Yes you may be able to suspend your student loan payments for a short period.", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "Would this be a short-term financial problem?", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "No I don't think this is going to be short-term.", "session_id": "doc2dial_3115"}
{"topic_shift": true, "utterance": "What are my options for deferring payments on my student loan?", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "If you are eligible you may be able to temporarily suspend your payment but it would be advisable to consider paying the interest that accrues during that period.", "session_id": "doc2dial_3115"}
{"topic_shift": true, "utterance": "Would I be able to suspend my monthly payments as I am without work as a result of COVID-19?", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "To provide relief to students during this time federal student loan borrowers are automatically being placed in an administrative forbearance which allows you to temporarily stop making your monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020.", "session_id": "doc2dial_3115"}
{"topic_shift": true, "utterance": "Is it possible that I could lower my payments on an income-driven repayment plan?", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "Yes this is possible and it might be better to consider a income-driven repayment plan than deferring payments altogether. Income-driven plans base your monthly student loan payments on your income and family size.", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "Are there any tax implications of going for an income-driven repayment plan?", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "Yes you might have to pay taxes on the amount forgiven especially if you are making payments of $0 per month.", "session_id": "doc2dial_3115"}
{"topic_shift": false, "utterance": "I need some guidance with my application for disability benefits. Can you assist me?", "session_id": "doc2dial_643"}
{"topic_shift": true, "utterance": "Of course. Are you applying for a child?", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "Yes, for my son.", "session_id": "doc2dial_643"}
{"topic_shift": true, "utterance": "Do you want me to tell you more about the necessary steps to apply?", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "Well, first you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "What if I don't want to do a child disability report online?", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "Then you call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "Do you also have a number for deaf people? That is part of my disability.", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "Yes, simply call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "Would you recommend me to contact social security during my application phase?", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "Yes, you should contact Social Security right away to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process.", "session_id": "doc2dial_643"}
{"topic_shift": false, "utterance": "What is the procedure for course cancellation or refunds?", "session_id": "doc2dial_2223"}
{"topic_shift": true, "utterance": "Was you sponsor not able to finish the course?", "session_id": "doc2dial_2223"}
{"topic_shift": false, "utterance": "Yes, my sponsor did not finish teaching the course.", "session_id": "doc2dial_2223"}
{"topic_shift": false, "utterance": "They will have to give you the option to receive a full refund of all course fees or reschedule the course.", "session_id": "doc2dial_2223"}
{"topic_shift": true, "utterance": "Is there any special equipment or technology I need to take an I-PIRP course?", "session_id": "doc2dial_2223"}
{"topic_shift": false, "utterance": "It depends on the alternate delivery method such as if you need the internet then you would need a computer to finish the course.", "session_id": "doc2dial_2223"}
{"topic_shift": false, "utterance": "What happens if I have an internet course?", "session_id": "doc2dial_2223"}
{"topic_shift": false, "utterance": "You definitely would need to have a computer and an acceptable connection to the internet.", "session_id": "doc2dial_2223"}
{"topic_shift": true, "utterance": "Will my automobile insurance company receive the completion certificate from the DMV?", "session_id": "doc2dial_2223"}
{"topic_shift": false, "utterance": "We will send your certificate to you and you must supply the information to your insurance company for reduction benefits.", "session_id": "doc2dial_2223"}
{"topic_shift": true, "utterance": "What personal information do I have to provide to take the course?", "session_id": "doc2dial_2223"}
{"topic_shift": false, "utterance": "The sponsors will collect your name and date of birth and it needs to be exactly as it is on your NY State driver license and do not use nicknames.", "session_id": "doc2dial_2223"}
{"topic_shift": false, "utterance": "Tell me about how to remove a vehicle from the road and keep my picture or professional plates", "session_id": "doc2dial_2545"}
{"topic_shift": true, "utterance": "You can keep your picture or professional plates at most DMV offices", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "Do you want to register the vehicle again, or use your stored picture or professional license plates to register another vehicle?", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "Hmmm, not right now.", "session_id": "doc2dial_2545"}
{"topic_shift": true, "utterance": "What if my registration is in the first year of a two-year registration?", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "In that case, you need to submit a Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215 to apply. A processing fee of $1.00 will be subtracted from your refund. You will not receive a refund if the registration expires in less than a year.", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "Can I have more info?", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "Yes. You can contact your local police or parking enforcement agency, or the agency that is responsible for parking regulations", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "What if my registration is in the first year of a two-year registration?", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "I repeat... In that case, you need to submit a Request for refund or fee paid for motor vehicle registrations and driver licenses MV-215 to apply. A processing fee of $1.00 will be subtracted from your refund. You will not receive a refund if the registration expires in less than a year.", "session_id": "doc2dial_2545"}
{"topic_shift": true, "utterance": "What is a professional plate?", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "Is a vehicle plate that has the words \"New York\" contained in a blue banner and a picture or logo next to the plate number", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "Can I browse the available styles of picture and professional plates online?", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "Yes, you can. One of the categories is: I Love NY Adventure Plates", "session_id": "doc2dial_2545"}
{"topic_shift": false, "utterance": "Hi, recently I moved to New York and registered my vehicle here, what about my inspection tag?", "session_id": "doc2dial_3883"}
{"topic_shift": true, "utterance": "Was your vehicle registered in another state that issues an inspection tag?", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "When does your out-of-state inspection expire?", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "I dont know", "session_id": "doc2dial_3883"}
{"topic_shift": true, "utterance": "In which case would I need an extension?", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "out of state when your inspection expires?", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "In that case you can request an extension. First, it determines whether an expired out-of-state inspection is a violation of the law in that state.", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "How can I request?", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "please call 518 - 486 - 9786. we will be happy to help you", "session_id": "doc2dial_3883"}
{"topic_shift": false, "utterance": "If I am totally and permanently disabled, can I qualify for a discharge of my federal student loans?", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "Please note that a TPD discharge for total and permanent disability frees you from having to pay a loan from the William D. Ford Federal Direct Loan Direct Loan Program, a loan from the FFEL Federal Family Education Loan Program and / or a Federal Perkins Loan or Complete a TEACHING Grant Service Obligation", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "want to qualify for a TPD download?", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "In this case I would not like", "session_id": "doc2dial_4134"}
{"topic_shift": true, "utterance": "If I am a veteran whose application for discharge to TPD is approved according to the VA documentation, what should I know?", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "in this case it is not subject to a post-discharge monitoring period", "session_id": "doc2dial_4134"}
{"topic_shift": true, "utterance": "How can I demonstrate that I qualify for a TPD download?", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "Do you have documentation from the United States Department of Veterans Affairs VA?", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "if I have", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "you must also provide two other sources", "session_id": "doc2dial_4134"}
{"topic_shift": true, "utterance": "Should you determine if the amount of a loan written off due to TPD can be treated as taxable income for federal tax purposes?", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "Yes, but the date you are considered to be discharged is different depending on how you qualified for the discharge.", "session_id": "doc2dial_4134"}
{"topic_shift": false, "utterance": "I need to get a social security card for a foreign child that I adopted. She is now a US citizen.", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "I should be able to help. We will need to gather some information.", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "Are you claiming your child for tax purposes while waiting for the adoption to finalize?", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "If so, you will need to get form W-7A from the IRS and complete the Taxpayer ID number for US adoptions application.", "session_id": "doc2dial_125"}
{"topic_shift": true, "utterance": "My child has already lived in the US.", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "Okay. We may need information from your child's school, or we may need tax records to prove your child never received a social security number.", "session_id": "doc2dial_125"}
{"topic_shift": true, "utterance": "How do I get a form W-7A?", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "You can contact the IRS.", "session_id": "doc2dial_125"}
{"topic_shift": true, "utterance": "What documents do you need to prove my child's identity?", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "We can accept documents that show your child's name, date of birth, age, etc. It would be great if this is a photo ID.", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "What can we use as proof of ID?", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "Either a drivers license, state issued ID card, or passport.", "session_id": "doc2dial_125"}
{"topic_shift": false, "utterance": "Hello, I'd like to learn more about VA benefits for service members. What can you tell me?", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "Are you serving on active duty in the United States uniformed services, including active National Guard and Reserve with federal pay?", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "No, I'm not serving at the moment.", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "Are you a  traditional or technical member of the National Guard and Reserve?", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "In that case you may also be eligible for some VA benefits. We can help you find out which benefits you may qualify for and when to apply. You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing.", "session_id": "doc2dial_1058"}
{"topic_shift": true, "utterance": "That's good to know and all, but what can I do about my job? I can't work with my disability.", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "If you have a service-connected disability that limits your ability to work or prevents you from working, find out how to apply for vocational rehab. You can apply up to 12 years from when you receive your notice of separation or your first VA disability rating.", "session_id": "doc2dial_1058"}
{"topic_shift": true, "utterance": "I understand. What can information can I find on your website?", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "You can learn about VA benefits you can use during and after service and time-sensitive VA benefits to consider when separating or retiring.", "session_id": "doc2dial_1058"}
{"topic_shift": true, "utterance": "Where can I find more resources for veterans?", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "You can visit the Department of Defense (DoD) Military OneSource website, visit our mental health site for transitioning service members, or read about our commitment to supporting transitioning Veterans.", "session_id": "doc2dial_1058"}
{"topic_shift": false, "utterance": "What if I do not pass the written test or the background checks?", "session_id": "doc2dial_2551"}
{"topic_shift": true, "utterance": "you do not pass the written test or the background checks?", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2551"}
{"topic_shift": true, "utterance": "How will I know whether or not my application has been approved?", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "We will mail you notification of approval along with instructions to go into a DMV office to obtain a CDL with the HazMat endorsement . Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement .", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "How long is it valid for?", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "The endorsement is valid for five years", "session_id": "doc2dial_2551"}
{"topic_shift": true, "utterance": "if I don't pass the written test or the background checks", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "the DMV will issue a CDL that does not have a HazMat endorsement", "session_id": "doc2dial_2551"}
{"topic_shift": true, "utterance": "How do I provide my fingerprints for background checks?", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "Fingerprinting is done by appointment only . You must contact Identogo to select a fingerprinting location and schedule an appointment . Visit https://uenroll.identogo.com or by calling 1 - 877 - 472 - 6915 .", "session_id": "doc2dial_2551"}
{"topic_shift": true, "utterance": "Where do I send the completed HazMat form?", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "HazMat UnitNYS DMV6 Empire State PlazaAlbany , NY 12228", "session_id": "doc2dial_2551"}
{"topic_shift": true, "utterance": "how initiate background checks?", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "the rules require that the applicant be fingerprinted , and that his or her United States citizenship or permanent legal presence in the United States be verified .", "session_id": "doc2dial_2551"}
{"topic_shift": false, "utterance": "Good afternoon. Need some information about avoiding an insurance lapse.", "session_id": "doc2dial_3897"}
{"topic_shift": true, "utterance": "For that, you need to keep the address for your vehicle registration and driver license current with the DMV. Plus, you also need to keep liability coverage from a company with license by NYS Department of Financial Services and authorized by the NYS DMV.", "session_id": "doc2dial_3897"}
{"topic_shift": false, "utterance": "O.k, thanks. Now, what can you tell me if I happen to not count with a valid auto liability insurance coverage for my vehicle?", "session_id": "doc2dial_3897"}
{"topic_shift": false, "utterance": "If you have that situation, you must inmediately surrender your registration and vehicle plates.", "session_id": "doc2dial_3897"}
{"topic_shift": true, "utterance": "Umm, that's rough, but i guess is your procedure. Say, someone else can register my vehicle if my registration is suspended, right?", "session_id": "doc2dial_3897"}
{"topic_shift": false, "utterance": "Absolutely not. If your intention is to avoid the imposed suspension, the DMV will found that out and will not issue a new registration.", "session_id": "doc2dial_3897"}
{"topic_shift": true, "utterance": "What can i do then, in case that happens?", "session_id": "doc2dial_3897"}
{"topic_shift": false, "utterance": "Is your registration still valid?", "session_id": "doc2dial_3897"}
{"topic_shift": false, "utterance": "No, it already expired.", "session_id": "doc2dial_3897"}
{"topic_shift": false, "utterance": "Don't mind me on that last thing. What could happen if i'm already suspended?", "session_id": "doc2dial_3897"}
{"topic_shift": false, "utterance": "Then, as said before in other questions, you must surrender your plates to the DMV or pay the optional civil penalty for the entire length of the lapse. Of course, that last thing is in case you are eligible for that.", "session_id": "doc2dial_3897"}
{"topic_shift": false, "utterance": "where can I get info on regaining my financial aid eligibility?", "session_id": "doc2dial_4120"}
{"topic_shift": true, "utterance": "null", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "Have you been told you no longer qualify for federal student aid?", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "yes I have been told that", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "I can help you find out how to get your eligibility back.", "session_id": "doc2dial_4120"}
{"topic_shift": true, "utterance": "do you have anything that people helping homeless students can look at?", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "They can look at Identifying and Supporting Students Experiencing Homelessness from Pre-School to Post-Secondary Ages, it is a page aimed at professionals assisting homeless students.", "session_id": "doc2dial_4120"}
{"topic_shift": true, "utterance": "Can I get more info on staying eligible for aid?", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "I will give you a link where you can look at more information on Staying Eligible.", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "I heard about something for students with a parent involved in the Iraq War, do you have more info on that?", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "Yes, we have more information for Students With a Parent Who Was Killed in Iraq or Afghanistan", "session_id": "doc2dial_4120"}
{"topic_shift": true, "utterance": "do the homeless get their own special financial aid?", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "We do not have a financial aid program specifically for students who are homeless. Homeless students can still receive money for college if they meet the eligibility requirements for federal student aid.", "session_id": "doc2dial_4120"}
{"topic_shift": false, "utterance": "I need to know what documents I need to apply for a original card for a u.s. born adult", "session_id": "doc2dial_131"}
{"topic_shift": true, "utterance": "We accept Birth  certificates or U.S. passports", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "If a birth certificate exists", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "My birth certificate does not exist", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "We are able to accept your U.S> passport if a birth certificate does not exist", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "My  birth cerificate does not exist what other document besides a U.S. passport do you accept?", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "HOw do I prove my identity?", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "As proof of identity we must see your U.S. drivers license , a state issued no -driver identification card or a U.S. passport", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "What about a school identifiation card?", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "As long as it is current and not expired and shows your name, date of birth or age and preferably a recent photograph", "session_id": "doc2dial_131"}
{"topic_shift": true, "utterance": "This is for an original card?", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "yes it is iportant that you must present origianl documents", "session_id": "doc2dial_131"}
{"topic_shift": false, "utterance": "Is it possible for me to get federal student aid if I am studying through an international shcool?", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "Yes you may be able to use federal student aid to pay your expenses at an international school.", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "Can aid be used for just a semester or do you have to do your entire degree with an international school to qualify for aid?", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "You can study abroad for just a semester or get your entire degree outside the United States with the help of federal student aid.", "session_id": "doc2dial_3129"}
{"topic_shift": true, "utterance": "Do all international schools participate in the federal student aid programs?", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "Have you decided to get your degree from a school outside the U.S.?", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "Yes I have.", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "That is great, congratulations. Now let us help you find out which international schools participate in the federal student aid programs and guide you through the process of getting federal aid to help pay for your tuition.", "session_id": "doc2dial_3129"}
{"topic_shift": true, "utterance": "Is it possible to get help researching schools and their requirements?", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "Yes we can help you with the process of researching international schools and their requirements.", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "How long will it take to get financial aid for studying abroad?", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "You should start early. You have got more to do than if you were going to an American school. It will take longer to get your aid. You can't apply for financial aid this month and use it to pay  your tuition next month. It will take longer that that.", "session_id": "doc2dial_3129"}
{"topic_shift": false, "utterance": "Hi I was wondering if I could find some answers to questions that I have about Social Security Credits.", "session_id": "doc2dial_657"}
{"topic_shift": false, "utterance": "The way it works is as follows: Social Security credits are earned when you work and pay Social Security taxes. You must earn at least 40 Social Security credits to qualify for Social Security benefits.", "session_id": "doc2dial_657"}
{"topic_shift": false, "utterance": "And how long until I'm eligible?", "session_id": "doc2dial_657"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits.", "session_id": "doc2dial_657"}
{"topic_shift": true, "utterance": "What happens if I die and I'm receiving benefits. How much will my survivors benefits be?", "session_id": "doc2dial_657"}
{"topic_shift": false, "utterance": "In that circumstance, we will pay your survivors based on that entitlement. We will not have to determine your credits again.", "session_id": "doc2dial_657"}
{"topic_shift": true, "utterance": "How many credits are needed to begin receiving benefits for a disabilty?", "session_id": "doc2dial_657"}
{"topic_shift": false, "utterance": "Have you been deemed eligible for disability benefits?", "session_id": "doc2dial_657"}
{"topic_shift": false, "utterance": "No I'm just gathering information for someone.", "session_id": "doc2dial_657"}
{"topic_shift": true, "utterance": "How is the amount of money earned per credit calculated?", "session_id": "doc2dial_657"}
{"topic_shift": false, "utterance": "How the system works is:You earn one Social Security or Medicare credit for every $ 1,410 in covered earnings each year and you must earn $ 5,640 to get the maximum four credits for the year. Please remember that the amount of earnings it takes to earn a credit may change each year.", "session_id": "doc2dial_657"}
{"topic_shift": false, "utterance": "I just moved here from another state, so to get a new license, how long do I have?", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "You must exchange your driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a  New York state resident.", "session_id": "doc2dial_2237"}
{"topic_shift": true, "utterance": "Are there exceptions to this rule?", "session_id": "doc2dial_2237"}
{"topic_shift": true, "utterance": "Are you a student studying in New York State?", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "Students from elsewhere are normally not considered residents of New York State, so they don t need to exchange their current driver's license.", "session_id": "doc2dial_2237"}
{"topic_shift": true, "utterance": "If I do end up quitting school here and becoming a resident of NY, what if I go back to Canada and need my original driver's license?", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "In that case, when you pass your road test, ask the road test examiner how to make sure that your foreign driver license is not destroyed.", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "How will I prove that I'm a resident if I still pay taxes in Canada?", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "Normally, a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "I've been here 3 months and I got a ticket the other day. I still use my Ontario driver's license, how does that affect me?", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. If you contest thew ticket, the judge will examine your evidence of intent and decides according to the law.", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "There's no date on my license of when I got it, what do I do?", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "If you do not get an official letter from your original issuer stating when it was issued, you must apply for a new, original driver's license.", "session_id": "doc2dial_2237"}
{"topic_shift": false, "utterance": "hi, a question how do you determine the amount of federal student aid?", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "The colleges or professional schools you list on your Free Application for Federal Student Aid FAFSA will use various data to calculate your aid.", "session_id": "doc2dial_2960"}
{"topic_shift": true, "utterance": "What if I attend at least half time?", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "your COA is the estimate of various factors", "session_id": "doc2dial_2960"}
{"topic_shift": true, "utterance": "What is non-need based aid and how does my school calculate how much I will receive?", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "Your school determines how much non-need aid you can get using this formula.", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "can you give me an example", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "For example, if your COA is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships, you can get up to $ 12,000 on a non-need-based basis.", "session_id": "doc2dial_2960"}
{"topic_shift": true, "utterance": "What is need-based aid and how does my school calculate how much I will receive?", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "Your college or career school first determine if you have a financial need using this simple formula.", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "your COA is $ 16,000 and your EFC is 12,000?", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2960"}
{"topic_shift": false, "utterance": "I need to know if I'm eligible for a discharge of my federal student loans.", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "I'll be happy to help you find out if you qualify for the unpaid refund discharge.", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "Thank you. I've withdrawn from school and I received my loan under the FFEL Program. Do I qualify?", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "In this case, your school may be required to return part or all of your loan money to the loan servicer.", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "What if my school failed to return the loan funds after I withdrew?", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "This may make you eligible for a discharge of the loan money that your school failed to return.", "session_id": "doc2dial_2974"}
{"topic_shift": true, "utterance": "What if my parents received a Direct PLUS loan for my education? Does the loan still qualify?", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "yes. If your school did not return the loan money, that amount will be discharged.", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "Did the school refuse to make a required return of your parent's PLUS loan funds?", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2974"}
{"topic_shift": true, "utterance": "How do I find out who my loan servicer is?", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "You can find this information by logging into your My Federal Student Aid account.", "session_id": "doc2dial_2974"}
{"topic_shift": false, "utterance": "Hello there. I want to register a vehicle from another state and came here to learn about that process.", "session_id": "doc2dial_2784"}
{"topic_shift": true, "utterance": "Would you like to know if you need to register your vehicle in New York State?", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "Yes, that'd be great.", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "This can depend on several things.", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "Well, let me explain the situation to you. I'm going to move to New York to live there permanently. What should I do in this scenario?", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "In this case you must register your vehicle here within 30 days of becoming a resident moving.", "session_id": "doc2dial_2784"}
{"topic_shift": true, "utterance": "I see. What do I need to bring along with me when I head to the DMV office?", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "Before visiting a DMV office to register your vehicle, please complete the Document Guide to make sure you bring the correct documents with you.", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "Are the requirements I need to meet similar to registering a local vehicle?", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "Yes, the requirements to register an out-of-state vehicle are generally the same as to register and title vehicle in New York.", "session_id": "doc2dial_2784"}
{"topic_shift": true, "utterance": "So what do I need to do to register in NY?", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "You must provide the documents listed on our website.", "session_id": "doc2dial_2784"}
{"topic_shift": false, "utterance": "I have a a security freeze on my account help me", "session_id": "doc2dial_482"}
{"topic_shift": true, "utterance": "Do you have both?", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "did you request a temporary lift?", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "no i did not", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "How do i lift it?", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "how d oI lift it?", "session_id": "doc2dial_482"}
{"topic_shift": true, "utterance": "How do i create an account?", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "To create a my Social Security account ,] you ll be askedto :s    Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know", "session_id": "doc2dial_482"}
{"topic_shift": true, "utterance": "can more than one person use my account?", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment .", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "Do you understand why it is done?", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "yes i do", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "you re the only one who can create your personal my Social Security account for your own exclusive use", "session_id": "doc2dial_482"}
{"topic_shift": false, "utterance": "Who can get benefits?", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "Our mission is to deliver Social Security services that meet the changing needs of the public .s  It 's not unusual for a benefit recipient 's circumstances to change after they apply or became eligible for benefits", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "Do members get benefits already?", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "Is your spouse or ex deceased?", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "you may become eligible for a higher Social Security benefit To find out if you , or a family member , might be eligible for a benefit based on another person s work , or a higher benefit based on your own work", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "what if I served in the military?", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "you may be eligible for benefits through the Veterans Administration", "session_id": "doc2dial_496"}
{"topic_shift": true, "utterance": "IS there a number to call?", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "Yes there is you may call our TTY number , 1 - 800 - 325 - 0778", "session_id": "doc2dial_496"}
{"topic_shift": true, "utterance": "How do  i determine if I get it from someone elses work?", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "see the information about benefits on the Social Security website", "session_id": "doc2dial_496"}
{"topic_shift": false, "utterance": "Is it possible to file a supplemental claim with new evidence?", "session_id": "doc2dial_1299"}
{"topic_shift": false, "utterance": "You can file a supplemental claim if yo provide new evidence to the VA that has not been seen before and is relevant to the case.", "session_id": "doc2dial_1299"}
{"topic_shift": true, "utterance": "How long do I have to file a supplemental claim?", "session_id": "doc2dial_1299"}
{"topic_shift": false, "utterance": "You have one year to file a supplemental claim of the decision only if you have new evidence and if you have a fiduciary claim.", "session_id": "doc2dial_1299"}
{"topic_shift": true, "utterance": "What is the process of filing a supplemental claim with new evidence?", "session_id": "doc2dial_1299"}
{"topic_shift": false, "utterance": "Do you want to file a supplemental claim?", "session_id": "doc2dial_1299"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_1299"}
{"topic_shift": true, "utterance": "How long do I have to file a claim?", "session_id": "doc2dial_1299"}
{"topic_shift": false, "utterance": "Actually, you have only one year from the exact date you received your decision to file a supplemental claim.", "session_id": "doc2dial_1299"}
{"topic_shift": true, "utterance": "Where can I get a form to fill out?", "session_id": "doc2dial_1299"}
{"topic_shift": false, "utterance": "You can get a copy from your regional benefit office to fill out or call the VA toll-free at 800-827-1000, Monday thru Friday, 8 a.m. to 9 p.m. ET.", "session_id": "doc2dial_1299"}
{"topic_shift": false, "utterance": "Is there additional information I need to know about transfer of ownership?", "session_id": "doc2dial_2790"}
{"topic_shift": true, "utterance": "Do you need to know about changing names?", "session_id": "doc2dial_2790"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_2790"}
{"topic_shift": true, "utterance": "Do you know about checking if vehicle has been in a flood?", "session_id": "doc2dial_2790"}
{"topic_shift": false, "utterance": "No, I do not know about checking if vehicle has been in a flood.", "session_id": "doc2dial_2790"}
{"topic_shift": true, "utterance": "Would you like some tips on buying a vehicle?", "session_id": "doc2dial_2790"}
{"topic_shift": false, "utterance": "No, I have bought a vehicle before.", "session_id": "doc2dial_2790"}
{"topic_shift": true, "utterance": "Where can I register my vehicle?", "session_id": "doc2dial_2790"}
{"topic_shift": false, "utterance": "It is necessary to register your vehicle at the DMV office and not online, over the phone, or by mail.", "session_id": "doc2dial_2790"}
{"topic_shift": true, "utterance": "Do I need to sign a bill of sale?", "session_id": "doc2dial_2790"}
{"topic_shift": false, "utterance": "Yes, you need to sign a bill of sale even if it was given to you as a gift.", "session_id": "doc2dial_2790"}
{"topic_shift": false, "utterance": "hello could you help me understand how financial aid works", "session_id": "doc2dial_2948"}
{"topic_shift": false, "utterance": "are you planning to attend college or vocational school?", "session_id": "doc2dial_2948"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2948"}
{"topic_shift": false, "utterance": "in that case financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.", "session_id": "doc2dial_2948"}
{"topic_shift": true, "utterance": "And how can I do if I have been accepted in several universities?", "session_id": "doc2dial_2948"}
{"topic_shift": false, "utterance": "In that case you should compare costs and offers of help. Accept help from the school that is best for you and inform them of other sources of help, such as the scholarships you hope to receive.", "session_id": "doc2dial_2948"}
{"topic_shift": true, "utterance": "And would you recommend that I pay the student loans?", "session_id": "doc2dial_2948"}
{"topic_shift": false, "utterance": "As you prepare to graduate, prepare to pay off your student loans. Good news! Federal student loan borrowers have a six-month grace period before payments begin.", "session_id": "doc2dial_2948"}
{"topic_shift": true, "utterance": "and how to determine if I am eligible for help?", "session_id": "doc2dial_2948"}
{"topic_shift": false, "utterance": "Your college uses your FAFSA data to determine your eligibility for federal aid.", "session_id": "doc2dial_2948"}
{"topic_shift": true, "utterance": "and how do i keep that help?", "session_id": "doc2dial_2948"}
{"topic_shift": false, "utterance": "don't forget to fill out a FAFSA form every year!", "session_id": "doc2dial_2948"}
{"topic_shift": false, "utterance": "What would happen if my TPD discharge request would be denied?", "session_id": "doc2dial_3465"}
{"topic_shift": true, "utterance": "Has your request been denied?", "session_id": "doc2dial_3465"}
{"topic_shift": false, "utterance": "It has.", "session_id": "doc2dial_3465"}
{"topic_shift": false, "utterance": "Then you already know that Nelnet has notified you of the reason for the denial of your discharge application and has explained that you may ask for reevaluation of your discharge application if you provide new information that supports your eligibility for discharge within 12 months of the date you were notified that your discharge application had been denied.", "session_id": "doc2dial_3465"}
{"topic_shift": true, "utterance": "Would approval of my discharge have done anything about my TEACH Grant service obligation?", "session_id": "doc2dial_3465"}
{"topic_shift": false, "utterance": "A TPD discharge relieves you from having to complete a TEACH Grant service obligation.", "session_id": "doc2dial_3465"}
{"topic_shift": true, "utterance": "If I want to reapply, where can I find more information about TPD discharge?", "session_id": "doc2dial_3465"}
{"topic_shift": false, "utterance": "Do you have internet access?", "session_id": "doc2dial_3465"}
{"topic_shift": false, "utterance": "I do.", "session_id": "doc2dial_3465"}
{"topic_shift": false, "utterance": "You can visit the website at disabilitydischarge.com.", "session_id": "doc2dial_3465"}
{"topic_shift": true, "utterance": "If I reapply with better documentation and can get my loan discharged due to TPD, would I have to pay taxes on the discharged loan amount?", "session_id": "doc2dial_3465"}
{"topic_shift": false, "utterance": "That information can be found by visiting irs.gov.", "session_id": "doc2dial_3465"}
{"topic_shift": false, "utterance": "can you give me details of VA health care", "session_id": "doc2dial_1272"}
{"topic_shift": true, "utterance": "About VA health benefitsLearn how VA health care works and which Veterans health care services we cover", "session_id": "doc2dial_1272"}
{"topic_shift": true, "utterance": "I need more information and resources.", "session_id": "doc2dial_1272"}
{"topic_shift": false, "utterance": "VA health care copay ratesView our current copay rates for different types of care , tests , and medications", "session_id": "doc2dial_1272"}
{"topic_shift": true, "utterance": "What other VA benefits and services can I get?", "session_id": "doc2dial_1272"}
{"topic_shift": false, "utterance": "I don't need that information", "session_id": "doc2dial_1272"}
{"topic_shift": true, "utterance": "After the request, what should I do?", "session_id": "doc2dial_1272"}
{"topic_shift": false, "utterance": "After you applyFind out when to expect a decision on your application , and what to do next", "session_id": "doc2dial_1272"}
{"topic_shift": true, "utterance": "How I manage my health and benefits", "session_id": "doc2dial_1272"}
{"topic_shift": false, "utterance": "Refill and track your VA prescriptionsOrder a prescription refill and track your shipment online", "session_id": "doc2dial_1272"}
{"topic_shift": false, "utterance": "what do i do with my information", "session_id": "doc2dial_1272"}
{"topic_shift": false, "utterance": "Update your health benefits information VA Form 10 - 10EZR Update your personal , financial , or insurance information after you re enrolled in the VA health care program", "session_id": "doc2dial_1272"}
{"topic_shift": false, "utterance": "Hello, I would like to know if there is something that makes me more likely to obtain these benefits?", "session_id": "doc2dial_1514"}
{"topic_shift": true, "utterance": "Yes, you may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "Would you like to know what requirements you must meet?", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "yes I would like it", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "Do you receive VA financial compensation payments for a service - disability related?", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "no i don't enjoy that payment", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "Were you discharged for a disability resulting from something that happened to you in the line of duty?", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "Were you discharged because of a disability that worsened your duty?", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "it's not the case either", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "Are you a recently decommissioned combat veteran?", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "if I have been recently unsubscribed", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "excellent, you qualify for improved eligibility status, which means you will be placed in a higher priority group", "session_id": "doc2dial_1514"}
{"topic_shift": false, "utterance": "What about technical and analytical aspects?", "session_id": "doc2dial_3303"}
{"topic_shift": true, "utterance": "The totals reported last year would be different from numbers reported now about last year, do you know what is causing this?", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "No, I do not understand what the cause it.", "session_id": "doc2dial_3303"}
{"topic_shift": true, "utterance": "Do you know what would happen if I added up all the submitted applications from a single city or state?", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "No, I have no idea if that is allowed.", "session_id": "doc2dial_3303"}
{"topic_shift": true, "utterance": "Do you know what it means when some districts appear in white on the maps?", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "Yes, I am aware why they appear in white.", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "Do you know what it means when they are listed as missing data?", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "NO, I am not sure.", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "No, i am not sure.", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "Do you know about the regulatory adjusted graduation rate is missing?", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "Yes, I do understand this part.", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "Then they have insufficient data or missing data.", "session_id": "doc2dial_3303"}
{"topic_shift": true, "utterance": "Who does the source of data come from?", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "The source comes from the US Department of Educations Central Processing System.", "session_id": "doc2dial_3303"}
{"topic_shift": false, "utterance": "I feel terrible, I got a traffic ticket. What do I do?", "session_id": "doc2dial_2009"}
{"topic_shift": true, "utterance": "To confirm, you have received the ticket yourself?", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "Yes I did.", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "Was the ticket for a non-criminal moving violation in one of the five boroughs of New York?", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "No, not in New York.", "session_id": "doc2dial_2009"}
{"topic_shift": true, "utterance": "Can someone come with me to the hearing? My English isn't great.", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "Yes just tell the ALJ before the hearing starts.", "session_id": "doc2dial_2009"}
{"topic_shift": true, "utterance": "Who will handle my case?", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "The courts in the area will handle your criminal case.", "session_id": "doc2dial_2009"}
{"topic_shift": true, "utterance": "How do I figure out what to do?", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "There are instructions on the ticket for how to enter your plea. Make sure you act promptly.", "session_id": "doc2dial_2009"}
{"topic_shift": true, "utterance": "What happens if I'm found guilty?", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "You will have to pay a fine set by the judge. Depending on your driving record and the charge your license may be revoked.", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "Can I plead guilty by mail?", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "You will have to go in.", "session_id": "doc2dial_2009"}
{"topic_shift": false, "utterance": "What is the Supplemental Security Income benefits?", "session_id": "doc2dial_469"}
{"topic_shift": false, "utterance": "Otherwise known as SSI, it is a program that pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_469"}
{"topic_shift": true, "utterance": "Who is eligible to file online for SSI?", "session_id": "doc2dial_469"}
{"topic_shift": false, "utterance": "Are you between the ages of 18 and 65?", "session_id": "doc2dial_469"}
{"topic_shift": false, "utterance": "Yes, I am between 18 and 65 years of age.", "session_id": "doc2dial_469"}
{"topic_shift": false, "utterance": "Have you never been married?", "session_id": "doc2dial_469"}
{"topic_shift": false, "utterance": "Then it looks like you are not eligible to apply for SSI online.", "session_id": "doc2dial_469"}
{"topic_shift": true, "utterance": "I am older than 65 how can I contact you?", "session_id": "doc2dial_469"}
{"topic_shift": false, "utterance": "You can call us at 1-800-772-1213.", "session_id": "doc2dial_469"}
{"topic_shift": true, "utterance": "Who can get Social Security disability or retirement benefits?", "session_id": "doc2dial_469"}
{"topic_shift": false, "utterance": "Anyone who has worked long enough may be able to get Social Security disability or retirement benefits as well as SSI.", "session_id": "doc2dial_469"}
{"topic_shift": false, "utterance": "I need guidance on what school to attend", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "I can help you learn about steps you can take to research possible colleges or career schools", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "Are you looking for the education and training to help you get a better-paying job?", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "I would love that", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "Going to college is a big investment in money and time, so be sure to take your time and research your options.", "session_id": "doc2dial_3317"}
{"topic_shift": true, "utterance": "What can I do to research my options while in high school?", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "You can ask your school counselor about the schools you are interested in.", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "what are other things I should do to prepare?", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "You can use our checklists to help you prepare", "session_id": "doc2dial_3317"}
{"topic_shift": true, "utterance": "what do I need to know about financial aid?", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "You should know that financial assistance programs and requirements can vary from school to school, and not all colleges participate in the federal student aid programs.", "session_id": "doc2dial_3317"}
{"topic_shift": true, "utterance": "should I also talk to the schools I have an interest in and maybe others that are not on my short list?", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "You can attend college fairs. They give you the chance to talk to representatives from multiple colleges.", "session_id": "doc2dial_3317"}
{"topic_shift": false, "utterance": "Could you give me information about Veterans Mortgage Life Insurance (VMLI)", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "Of course, VMLI Veterans Mortgage Life Insurance offers mortgage protection insurance to families of veterans with severe service-related disabilities who have tailored a home to meet their needs.", "session_id": "doc2dial_1500"}
{"topic_shift": true, "utterance": "I understand and Am I eligible for Veterans Mortgage Life Insurance?", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "Do you have a serious disability that we have concluded was caused or made worse by your service?", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "No You may be able to get VMLI because you don't meet all the requirements. I'm sorry", "session_id": "doc2dial_1500"}
{"topic_shift": true, "utterance": "What should I do if I already have a SAH grant?", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "If you already have a SAH grant, ask your agent about VMLI.", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "What if I get the SAH grant now, what happens?", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "If you get the SAH grant, your loan guarantee agent will tell you if you qualify for VMLI", "session_id": "doc2dial_1500"}
{"topic_shift": true, "utterance": "What happens if the company makes a profit?", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "VMLI has no loan or cash value and does not pay dividends in cash payments to policyholders when the company makes a profit.", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "If you pay your mortgage, what will happen?", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "your VMLI coverage will end.", "session_id": "doc2dial_1500"}
{"topic_shift": false, "utterance": "I need more information about the available resources", "session_id": "doc2dial_1266"}
{"topic_shift": true, "utterance": "VA health care copay ratesView our current copay rates for different types of care , tests , and medications", "session_id": "doc2dial_1266"}
{"topic_shift": true, "utterance": "What other VA benefits and services can I have?", "session_id": "doc2dial_1266"}
{"topic_shift": false, "utterance": "Yes i would like to know", "session_id": "doc2dial_1266"}
{"topic_shift": false, "utterance": "Disability compensation pay Learn how to file a claim for disability compensation and manage your disability benefits", "session_id": "doc2dial_1266"}
{"topic_shift": true, "utterance": "How do I schedule the appointment?", "session_id": "doc2dial_1266"}
{"topic_shift": false, "utterance": "Schedule and view your VA appointmentsFind out how to schedule an appointment by phone , online , or through Secure Messaging", "session_id": "doc2dial_1266"}
{"topic_shift": false, "utterance": "how the service is administered", "session_id": "doc2dial_1266"}
{"topic_shift": false, "utterance": "there is the program Manage your health and benefits", "session_id": "doc2dial_1266"}
{"topic_shift": true, "utterance": "how is the mental health service", "session_id": "doc2dial_1266"}
{"topic_shift": false, "utterance": "Mental health servicesFind out how to access VA mental health services for posttraumatic stress disorder PTSD , psychological effects of military sexual trauma MST , depression , grief , anxiety , and other needs", "session_id": "doc2dial_1266"}
{"topic_shift": true, "utterance": "how are the burial benefits?", "session_id": "doc2dial_1266"}
{"topic_shift": false, "utterance": "Burial benefits and memorial itemsLearn about Veterans burial benefits , how to plan a burial service , and how to get compensation as a survivor", "session_id": "doc2dial_1266"}
{"topic_shift": false, "utterance": "Hi, I need to make regular payments on my student loan. What sort of options are available to make this easier for me?", "session_id": "doc2dial_3471"}
{"topic_shift": true, "utterance": "You can set up a Standard Repayment Plan with  your loan servicer. If this does not work for you you can tell your loan servicer that you would like a different repayment plan. It is best to contact your loan servicer about repayment of  your loan.", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "Would you like to schedule an automatic monthly electronic debit for the repayment of your loan?", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "No I don't think I would like that.", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "Would you prefer to made a payment on your loan by sending a check by mail?", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "Yes I would like to pay by check.", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "That can be done. You will have to contact your loan servicer and ask for their mailing address and you can then mail them a check.", "session_id": "doc2dial_3471"}
{"topic_shift": true, "utterance": "What are my options for making a payment of my loan?", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "You can contact your loan servicer who will advise you as to how to make payments on your loan.", "session_id": "doc2dial_3471"}
{"topic_shift": true, "utterance": "How do I go about changing my repayment plan if my financial circumstances change?", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "It is best to contact your loan servicer about changing your repayment plan. However, you might want to use the Loan Simulator to get a look at which plans you may be eligible for and see estimates for how much  you would pay monthly before contacting your loan servicer.", "session_id": "doc2dial_3471"}
{"topic_shift": true, "utterance": "I have not been able to make a couple of loan payments in the last months and am wondering what I should do about it?", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "If you have missed some of your payments it is best to contact your loan servicer and explain your situation especially if you are struggling to make payments on time.", "session_id": "doc2dial_3471"}
{"topic_shift": false, "utterance": "Hello, can you tell me what would happen if I was approved to register for TPD?", "session_id": "doc2dial_3459"}
{"topic_shift": true, "utterance": "It is related to the TPD download but you should check if it qualifies for such a process.", "session_id": "doc2dial_3459"}
{"topic_shift": true, "utterance": "What is the documentation to present?", "session_id": "doc2dial_3459"}
{"topic_shift": false, "utterance": "It consists of verifying that you are totally and permanently disabled to qualify.", "session_id": "doc2dial_3459"}
{"topic_shift": false, "utterance": "Can you explain more about the VA documentation?", "session_id": "doc2dial_3459"}
{"topic_shift": false, "utterance": "It is important that you look for information regarding Nelnet.", "session_id": "doc2dial_3459"}
{"topic_shift": true, "utterance": "Do I need more detailed information about the TPD download?", "session_id": "doc2dial_3459"}
{"topic_shift": false, "utterance": "I recommend you visit the TPD download website and look for information regarding the topic.", "session_id": "doc2dial_3459"}
{"topic_shift": true, "utterance": "It sets out the various processes to be followed, such as supporting eligibility.", "session_id": "doc2dial_3459"}
{"topic_shift": false, "utterance": "It is noteworthy that this occurs within 12 months from the date you are notified.", "session_id": "doc2dial_3459"}
{"topic_shift": true, "utterance": "What does VA disability consist of?", "session_id": "doc2dial_3459"}
{"topic_shift": false, "utterance": "It is important to search for information related to the topic.", "session_id": "doc2dial_3459"}
{"topic_shift": false, "utterance": "How much will I receive applying for benefits from my spouse?", "session_id": "doc2dial_327"}
{"topic_shift": true, "utterance": "It is based on if you qualify and apply for your own retirement benefits and for benefits as a spouse", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "Do you fall under these requirements?", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "It also depends on if your benefits as a spouse are higher than your won reitrement benefits", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "I have never worked", "session_id": "doc2dial_327"}
{"topic_shift": true, "utterance": "I am deaf how do I apply?", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "If you are deaf or hard of hearing , you can call us at TTY 1 - 800 - 325 - 0778 .", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "Is that the only number to call?", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "For calls applying to the deaf or hard of hearing this is the only number", "session_id": "doc2dial_327"}
{"topic_shift": true, "utterance": "What about maximum family benefits?", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "If one of your spouse 's children also qualifies for benefits they can apply for maximum family benefits", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "No they do not qualify", "session_id": "doc2dial_327"}
{"topic_shift": false, "utterance": "II;m thinking about buying a car that is being sold as a branded vehicle and I need to know what that means.", "session_id": "doc2dial_2747"}
{"topic_shift": true, "utterance": "A vehicle branding is a written notice that a vehicle previously did not conform to its warranty, had been rebuilt following damage in excess of 75% of it's retail value at the time of loss, originally entered New York State under a branded out-of-state title, had not been manufactured to U.S. standards, has been reconstructed or is not equipped with a tamper-resistant odometer.", "session_id": "doc2dial_2747"}
{"topic_shift": false, "utterance": "Does the vehicle have a title with any notation that you do not understand?", "session_id": "doc2dial_2747"}
{"topic_shift": false, "utterance": "No, I understand it now.", "session_id": "doc2dial_2747"}
{"topic_shift": true, "utterance": "What happens if the vehicle has been damaged and will cost more than 75% of the retail value to fix?", "session_id": "doc2dial_2747"}
{"topic_shift": false, "utterance": "In that case, the vehicle could not be registered and it must undergo a salvage vehicle examination by the DMV.", "session_id": "doc2dial_2747"}
{"topic_shift": true, "utterance": "Can I take the plates from my other vehicle and put them on the new one, until I get plates for it?", "session_id": "doc2dial_2747"}
{"topic_shift": false, "utterance": "No, sorry. Legally, you would not be able to drive your new vehicle until you get license plates and registration for that vehicle.", "session_id": "doc2dial_2747"}
{"topic_shift": true, "utterance": "What if the vehicle is only a couple years old?", "session_id": "doc2dial_2747"}
{"topic_shift": false, "utterance": "Before you buy, make sure that the seller has completed the appropriate damage disclosure statement. This statement would show whether or not the vehicle's new title should be branded, \"Rebuilt Salvage\".", "session_id": "doc2dial_2747"}
{"topic_shift": false, "utterance": "Where do I find the damage disclosure statement?", "session_id": "doc2dial_2747"}
{"topic_shift": false, "utterance": "It's found on the backside of the vehicle's title.", "session_id": "doc2dial_2747"}
{"topic_shift": false, "utterance": "I have a query regarding problem driver restrictions. How long is the restriction in effect for and is there any way to remove the restriction earlier?", "session_id": "doc2dial_2021"}
{"topic_shift": true, "utterance": "Was the license revoked due to an alcohol-related incident?", "session_id": "doc2dial_2021"}
{"topic_shift": false, "utterance": "Yes, it was", "session_id": "doc2dial_2021"}
{"topic_shift": false, "utterance": "If this is the case, the restriction is in effect for five years from the date you receive your driver license", "session_id": "doc2dial_2021"}
{"topic_shift": true, "utterance": "Where can I find more information regarding a problem driver restriction with the DMV mandated ignition interlock device?", "session_id": "doc2dial_2021"}
{"topic_shift": false, "utterance": "You can visit the Ignition Interlock page at the NYS Division of Criminal Justice Services website, these device must be fitted in all vehicles you own or operate", "session_id": "doc2dial_2021"}
{"topic_shift": false, "utterance": "What happens if I receive a conviction for driving out of restriction?", "session_id": "doc2dial_2021"}
{"topic_shift": false, "utterance": "If you are convicted of an offense while driving out of restriction, your driver license will be revoked", "session_id": "doc2dial_2021"}
{"topic_shift": true, "utterance": "Is there anything I can do if I have a moving violation conviction before I get my driver license or permit with the problem restriction?", "session_id": "doc2dial_2021"}
{"topic_shift": false, "utterance": "If you have been convicted of any of the following violations: following too closely, tailgating or speeding, the approval for a driver license or permit with the problem driver restriction will be withdrawn", "session_id": "doc2dial_2021"}
{"topic_shift": true, "utterance": "What if my revocation of my license was not alcohol related?", "session_id": "doc2dial_2021"}
{"topic_shift": false, "utterance": "In this instance, the restriction remains in place for two years from the date you received your driver license or permit", "session_id": "doc2dial_2021"}
{"topic_shift": false, "utterance": "Hi There! I'm searching for information, I want to know if I can file an appeal if my SSI application was denied.", "session_id": "doc2dial_441"}
{"topic_shift": true, "utterance": "You can do that for sure. You can use our online tool.", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "Have we denied your application recently?", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "Yeah, it was a little time ago.", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "Ok. Then, you can file an SSI appeal using the online tool, as said before.", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "What can i do if i need more information about it?", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "If you need more guidance, just read how to appeal a decision.", "session_id": "doc2dial_441"}
{"topic_shift": true, "utterance": "Ok, I'll have to look at it if i need it. Say, do you happen to have some application for children with disability?", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "Sorry, right now we don't have an online application for that kind of benefits. But, you can visit Apply for Disability Benefits Child Under age 18 section to apply for your child.", "session_id": "doc2dial_441"}
{"topic_shift": true, "utterance": "Very well, i'll make sure to check that out. So, just to check this all right, Can i file this appeal for my application via online without any problem, can i??", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "That's correct, as said before.", "session_id": "doc2dial_441"}
{"topic_shift": true, "utterance": "Lets say i go through all the online process, what happens next? what's the next step on this?", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "Well, once you finish your online application, you can expect than a social security representative contacts you for any additional information needed for the application process.", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "That would be after this online thing, right?", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "Yes, only after you complete the online part. Is just a standard procedure.", "session_id": "doc2dial_441"}
{"topic_shift": false, "utterance": "Hi, I need to know if the VA will cover the cost of the glasses?", "session_id": "doc2dial_1528"}
{"topic_shift": true, "utterance": "We will cover the cost of your glasses if you meet at least one of the requirements", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "with at least one of the requirements that I will present below.", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "Are you a former prisoner of war prisoner of war?", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "Did you get a Purple Heart?", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "Because you meet at least one of the requirements We will cover the cost of your glasses", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "Where can i get more information?", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "For more information, contact your prosthetic representative at your nearest VA clinic or medical center. Find a VA health center near you", "session_id": "doc2dial_1528"}
{"topic_shift": true, "utterance": "If I have vision and hearing loss, will VA also cover the cost of hearing aids?", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "Clear. Find out how to get hearing aids through VA", "session_id": "doc2dial_1528"}
{"topic_shift": false, "utterance": "I have received a notice of non compliance and license downgrade what do I do?", "session_id": "doc2dial_2035"}
{"topic_shift": true, "utterance": "You need to respont to the notice at least 20 days  before the effective date of the downgrade", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "what if the downgrade has already occured?", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "You must complete and presend an application to reinstate your commercial priveleges", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "What if the offenses are under the sections 509", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "if your offenses are under section 509 if convicted  your commercial driver license may be suspended", "session_id": "doc2dial_2035"}
{"topic_shift": true, "utterance": "How do I obtain a copy of the medical examiners certificate?", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "You must contact the federal motor carried safety administration to have the issue resolved", "session_id": "doc2dial_2035"}
{"topic_shift": true, "utterance": "What if it has been more than 20 days before the effective date?", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "Failure to respond to the notice within the time frame  will result in automatic downgrade", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "if the downgrade occurs and you are a learner permit holder you will need to retake any tests  reauired more than 180 days from the date you apply for reinstatment", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "What if I am not a learner permit holder", "session_id": "doc2dial_2035"}
{"topic_shift": true, "utterance": "how do I contact the federal motor carrier administration examiner?", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "you can send the document to dmv by mail NYS DMVMedical Certification UnitPO Box 2601Albany , [11] NY 12220 - 0601 or by fax 518 486 - 4421 / 518 486 - 3260", "session_id": "doc2dial_2035"}
{"topic_shift": true, "utterance": "What if I no linger want a learner permit?", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "you can get a non commercial duplicate  license online after the effective date on the downgrade notice", "session_id": "doc2dial_2035"}
{"topic_shift": false, "utterance": "Hi there. I am looking information about the social security benefits for an adult with a disability, I hope you can help me to get some of the information I need.", "session_id": "doc2dial_455"}
{"topic_shift": true, "utterance": "Don't worry, we are here to help you. If that's your case, you can try to file for supplemental security income online, but also having others certain requirements.", "session_id": "doc2dial_455"}
{"topic_shift": true, "utterance": "I see... Is this affected by the age?", "session_id": "doc2dial_455"}
{"topic_shift": false, "utterance": "Yes, In case, the adult be at age of 65 or older, is better if you call us at the 1-800-772-1213.", "session_id": "doc2dial_455"}
{"topic_shift": true, "utterance": "Oh, I see, but what if the person is not that old?", "session_id": "doc2dial_455"}
{"topic_shift": false, "utterance": "Is the adult between the ages of 18 and 65?", "session_id": "doc2dial_455"}
{"topic_shift": false, "utterance": "Well, in this case, no. But I was curious of what could happens.", "session_id": "doc2dial_455"}
{"topic_shift": false, "utterance": "If the person is not in that age range, then won't be able to apply online to the benefits.", "session_id": "doc2dial_455"}
{"topic_shift": true, "utterance": "Alright, but what happens if we find out that you reject the application?", "session_id": "doc2dial_455"}
{"topic_shift": false, "utterance": "if that's the case, the best thing you can do is learn how to appeal this decision.", "session_id": "doc2dial_455"}
{"topic_shift": true, "utterance": "I see. I have that in mind in case we need it. Well, but where can I start the application?", "session_id": "doc2dial_455"}
{"topic_shift": false, "utterance": "You can start the disability process at our disability benefits page. With all the information you may need.", "session_id": "doc2dial_455"}
{"topic_shift": false, "utterance": "can you help me apply for retirement benefits?", "session_id": "doc2dial_333"}
{"topic_shift": true, "utterance": "Yes, I can help you apply for benefits.", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "do I need to do something different when I apply because my husband is already getting benefits?", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "In that situation we will check your eligibility for benefits as a spouse. If you are qualified, your application will automatically serve as a request for spousal benefits", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "so I must qualify before getting married benefits?", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "If you qualify, your application will automatically serve as a request for spousal benefits.", "session_id": "doc2dial_333"}
{"topic_shift": true, "utterance": "does any of this mean that my husband's benefits will get smaller because I'm qualified and taking some of that for myself?", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "Your husband's retirement benefit will not decrease.", "session_id": "doc2dial_333"}
{"topic_shift": true, "utterance": "where can I look for more information on family members that may qualify for benefits?", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "Did you want links to other resources on benefits for the family?", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "yes I do, but only if they can qualify", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "Even if you do not qualify for benefits on someone else's record some members of your family may qualify for benefits on your record", "session_id": "doc2dial_333"}
{"topic_shift": true, "utterance": "what happens if I qualify with my husband but it is a lower benefit than I would have gotten on my own?", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "We always pay your own benefits first and you will get the higher amount", "session_id": "doc2dial_333"}
{"topic_shift": false, "utterance": "Hello, I was wondering how to obtain a title. Can you explain that to me, please?", "session_id": "doc2dial_2753"}
{"topic_shift": true, "utterance": "Most often, you automatically apply for a when you first register your motor vehicle or motorboat. Use the form Vehicle Registration/Title Application (MV-82), available at any motor vehicle office, by request from a DMV Call Center or by download from the DMV internet site.", "session_id": "doc2dial_2753"}
{"topic_shift": false, "utterance": "Would you like to know how long the application process takes?", "session_id": "doc2dial_2753"}
{"topic_shift": false, "utterance": "Sure, go ahead.", "session_id": "doc2dial_2753"}
{"topic_shift": false, "utterance": "The title application process may take several weeks to complete.", "session_id": "doc2dial_2753"}
{"topic_shift": true, "utterance": "Which vehicles need a title?", "session_id": "doc2dial_2753"}
{"topic_shift": false, "utterance": "New York State issues a Certificate of Title MV-999 for most motor vehicles of model year 1973 or newer, and motorboats, model year 1987 or newer, that are 14 feet or longer, among others.", "session_id": "doc2dial_2753"}
{"topic_shift": true, "utterance": "What if both my registration and the title are wrong?", "session_id": "doc2dial_2753"}
{"topic_shift": false, "utterance": "Then you should bring them to a motor vehicle office.", "session_id": "doc2dial_2753"}
{"topic_shift": true, "utterance": "Alright. What if my purchase does not qualify for a title certificate?", "session_id": "doc2dial_2753"}
{"topic_shift": false, "utterance": "Then the ownership proof is a transferable registration signed over to you.", "session_id": "doc2dial_2753"}
{"topic_shift": true, "utterance": "Sounds good. And if I use an older version of the title?", "session_id": "doc2dial_2753"}
{"topic_shift": false, "utterance": "Well, the seller must give you a completed Odometer And Disclosure Statement MV-103, available at any motor vehicle office. It is also available from a DMV Call Center or from the DMV Internet Office.", "session_id": "doc2dial_2753"}
{"topic_shift": false, "utterance": "I was told a disabled person can do their SSI application online, is that true?", "session_id": "doc2dial_454"}
{"topic_shift": true, "utterance": "They can now file for Supplemental Security Income online but only if they meet certain requirements.", "session_id": "doc2dial_454"}
{"topic_shift": true, "utterance": "Do you guys have a TTY phone number for someone that is deaf?", "session_id": "doc2dial_454"}
{"topic_shift": false, "utterance": "Yes, you can call TTY 1-800-325-0778", "session_id": "doc2dial_454"}
{"topic_shift": true, "utterance": "can you also apply online for a disabled kid?", "session_id": "doc2dial_454"}
{"topic_shift": false, "utterance": "Yes, you can complete the online Child Disability Report when you are ready to apply", "session_id": "doc2dial_454"}
{"topic_shift": true, "utterance": "do only disabled people get SSI?", "session_id": "doc2dial_454"}
{"topic_shift": false, "utterance": "People 65 and older without disabilities who meet the financial limits could also be eligible for SSI benefits.", "session_id": "doc2dial_454"}
{"topic_shift": true, "utterance": "can we apply online?", "session_id": "doc2dial_454"}
{"topic_shift": false, "utterance": "Is the person applying between the ages of 18 and 65?", "session_id": "doc2dial_454"}
{"topic_shift": false, "utterance": "no she is 68", "session_id": "doc2dial_454"}
{"topic_shift": false, "utterance": "She does not meet the requirements to apply online.", "session_id": "doc2dial_454"}
{"topic_shift": false, "utterance": "I'm currently contesting my License downgrade on the basis of it being unfair. What happens if I don't comply with the notice that I received?", "session_id": "doc2dial_2034"}
{"topic_shift": true, "utterance": "If you don't respond in time, your license will automatically be downgraded. It is recommended that your information be submitted 20 days or more before the date to the Medical Certification Unit to allow for processing time.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "Once the license is downgraded there are steps that need to be taken to reinstate past privileges", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "My lawyer says that I will win my contestation and won't need to take the steps to have my license put back to normal.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "Do you have a Commercial Learner Permit?", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "I don't know what that is, please explain.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "If you have a Commercial Learner Permit you will need to retake previous tests that you passed.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "What if I have caused an accident recently?", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "Your driver's license might be suspended depending on the circumstances.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "Is there any way to change the date of the notice by 20 days so that I can have the time to submit my info to the Medical Certification Unit?", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "If your circumstances are deemed urgent by our assessors, the date might be pushed to later.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "Or you might take steps to cancel your license if you no longer need a Commercial class License or Learner's Permit.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "No I most definitely need my Commercial License back.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "What happens when my license gets downgraded, can I drive my regular car?", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "Non-commercial duplicate licenses can be obtained online after the date stated on the downgrade notice.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "Will I lose my license if I operate a Commercial vehicle?", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "You may be charged with violating the Vehicle and Traffic Law without proper medical certification.", "session_id": "doc2dial_2034"}
{"topic_shift": false, "utterance": "What do I need to do if I am a buyer?", "session_id": "doc2dial_2752"}
{"topic_shift": true, "utterance": "You need to carefully examine the current owner's Certificate of Title and be sure the info is correct and that the title certificate identifies the motor vehicle being sold.", "session_id": "doc2dial_2752"}
{"topic_shift": false, "utterance": "Do you have a motor vehicle that is 10 years or older?", "session_id": "doc2dial_2752"}
{"topic_shift": false, "utterance": "Yes, I have a vehicle that is 10 years or older.", "session_id": "doc2dial_2752"}
{"topic_shift": false, "utterance": "Make sure your odometer reading, your name and address as a buyer, and the date are printed clearly in the spaces for TRANSFER BY OWNER on the reverse side.", "session_id": "doc2dial_2752"}
{"topic_shift": true, "utterance": "What is proof of ownership?", "session_id": "doc2dial_2752"}
{"topic_shift": false, "utterance": "Proof of ownership is a Manufacturers Certificate of Origin or the vehicles Certificate of Title, included with the dealer's Certificate of Sale.", "session_id": "doc2dial_2752"}
{"topic_shift": true, "utterance": "What about the Garagemen Lien procedure?", "session_id": "doc2dial_2752"}
{"topic_shift": false, "utterance": "An applicant that is using the Garageman Lien procedure must present ownership documetation that show a Notice of Lien and Sale and a Garageman Affirmation and Bill of Sale.", "session_id": "doc2dial_2752"}
{"topic_shift": true, "utterance": "What must I mail to the DMV Title Bureau to apply for original NYS certificate of title?", "session_id": "doc2dial_2752"}
{"topic_shift": false, "utterance": "You need to mail to the DMV Title Bureau the notice of lien satisfaction, the original out of state issued title certificate, and a letter explaining your circumstances.", "session_id": "doc2dial_2752"}
{"topic_shift": true, "utterance": "What about a vehicle 8 years old or newer?", "session_id": "doc2dial_2752"}
{"topic_shift": false, "utterance": "Always make sure the seller has completed the right damage disclosure statement because it indicates whether or not the vehicle's new title would be branded as a Rebuilt Salvage.", "session_id": "doc2dial_2752"}
{"topic_shift": false, "utterance": "Which benefits will I receive first, retirement benefits or benefits as a spouse?", "session_id": "doc2dial_332"}
{"topic_shift": true, "utterance": "We will always pay your own benefits first, do you qualify for both?", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "Yes, I qualify for both kinds of benefits.", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "Then yes, in that case you would get your benefits first before you receive spousal benefits.", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "Cannot write a turn that is coherent with the chat history", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "Cannot write a turn that is coherent with the chat history.", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "Will my spousal benefits decrease my spouse's retirement benefit?", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "No, it will not decrease your spouse's retirement benefits.", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "When can I choose to receive only the benefit and delay receiving retirement benefits?", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "You can make that choice if you were born before January 2nd, 1954 and have already reached full retirement age.", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "Will my benefits ever be reduced?", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "If you are between age 62 and your full retirement age, the benefits amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "Where can my spouse, who is at full retirement age, apply for spousal benefits only?", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "They can apply online by using the retirement application or by contacting us to schedule an appointment.", "session_id": "doc2dial_332"}
{"topic_shift": false, "utterance": "I just bought a new truck and need help with getting the title.", "session_id": "doc2dial_2746"}
{"topic_shift": true, "utterance": "If you didn't automatically apply when you first registered your truck, you can use the form Vehicle Registration/Title Application to get a title.", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "Have you filled out and submitted this form yet?", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "Due to NY State laws, it could take several weeks for the title application process to complete.", "session_id": "doc2dial_2746"}
{"topic_shift": true, "utterance": "That's not good. What is the importance of a title?", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "If you decided to sell your truck down the road, having a title allows you to transfer ownership of that vehicle to another person.", "session_id": "doc2dial_2746"}
{"topic_shift": true, "utterance": "How would I get a duplicate title, in case, I lost the original?", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "You can apply for a duplicate title online or at any DMV office.", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "What do I do if I go to DMV to get one?", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "You'll need to complete and submit an Application for Duplicate Certificate Of Title, provide proof of identity, and proof of address. The duplicate title is normally processed in 72 hours and will be mailed to you for a $20 fee.", "session_id": "doc2dial_2746"}
{"topic_shift": true, "utterance": "Can I apply for a title at DMV?", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "Absolutely. You can submit a Vehicle Registration/Title Application at any DMV office.", "session_id": "doc2dial_2746"}
{"topic_shift": false, "utterance": "Hi, good afternoon. I was searching about retirement benefits and have some doubts. I wanted to know how much i could receive in case i qualify for retirements benefits but i got spouse benefits as well?", "session_id": "doc2dial_326"}
{"topic_shift": true, "utterance": "I understand you want to know what can apply to you in case you have both situations, isn't?", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "Yes, that's correct, i want to know about that.", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "Perfect. Well, if that scenario happens to you, you'll always receive your retirement benefits first.", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "Oh, so good to know that. Look, another question. what about if my spouse is at retirement age already? Can apply for this condition?", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "Sure. If your spouse is at full retirement age, then can apply via online, making use of the retirement application. Another option if for your spouse contact us directly to schedule an appointment.", "session_id": "doc2dial_326"}
{"topic_shift": true, "utterance": "Umm, i'll take that into account if needed. Now, what can you tell me in case i'm not located in the U.S? Do you have any option for that?", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "Yes, there are options. If you happens to be outside the U.S or any of its territories, you can contact your nearest U.S social security office, U.S embassy or consulate. They'll help you out in that regard.", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "Pretty nice to know that, thank you dearly. Now, i'm asking this for a friend. Her spouse is already receiving benefits and he's applying. There's anything he needs to know about?", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "Yeah, you can tell him  that probably  is being evaluated for eligibility as well. If he qualify, then his application will turn automatically in a request for spousal benefits.", "session_id": "doc2dial_326"}
{"topic_shift": true, "utterance": "Oh, 'ill make sure to tell him soon. Look, what happens once i start to get benefits?", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "Well, if you're between 62 and your full retirement age, your benefits will be reduced until you reach your full retirement age. That would work in a percentage.", "session_id": "doc2dial_326"}
{"topic_shift": true, "utterance": "Sweet, thanks. Last question,where do i get more info?", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "You can use any of our toll free numbers or if you want, go to an SS office.", "session_id": "doc2dial_326"}
{"topic_shift": false, "utterance": "what comes next after I'm given a permanent disability discharge on a loan?", "session_id": "doc2dial_3458"}
{"topic_shift": true, "utterance": "That will depend on the type of documentation you submitted to show us that you qualified for a TPD discharge", "session_id": "doc2dial_3458"}
{"topic_shift": true, "utterance": "well what if I submitted VA documentation?", "session_id": "doc2dial_3458"}
{"topic_shift": false, "utterance": "Has it been determined that you are totally and permanently disabled based on documentation from the VA?", "session_id": "doc2dial_3458"}
{"topic_shift": false, "utterance": "no I want to gather info so I'm prepared", "session_id": "doc2dial_3458"}
{"topic_shift": false, "utterance": "so how would I qualify by submitting VA documentation?", "session_id": "doc2dial_3458"}
{"topic_shift": false, "utterance": "You can qualify for a TPD discharge by providing documentation from the VA that shows you have received a VA disability determination because you 1 have a service-connected disability that is 100 percent disabling; or 2 are totally disabled based on an individual unemployability rating.", "session_id": "doc2dial_3458"}
{"topic_shift": false, "utterance": "for vets right?", "session_id": "doc2dial_3458"}
{"topic_shift": false, "utterance": "Correct, If you are a veteran", "session_id": "doc2dial_3458"}
{"topic_shift": true, "utterance": "what is going on after we do the permanent disability discharge application?", "session_id": "doc2dial_3458"}
{"topic_shift": false, "utterance": "The servicer will explain the process for the review of your application. You won't be required to make any payments on your loans while your discharge application is being reviewed.", "session_id": "doc2dial_3458"}
{"topic_shift": false, "utterance": "hi i need help about Will VA cover the cost of the glasses?", "session_id": "doc2dial_1529"}
{"topic_shift": true, "utterance": "Gladly with the VA program We will cover the cost of your glasses if you meet at least one of the requirements", "session_id": "doc2dial_1529"}
{"topic_shift": true, "utterance": "What does this benefit cover?", "session_id": "doc2dial_1529"}
{"topic_shift": false, "utterance": "What we will cover is your routine eye exams and preventive vision tests, such as glaucoma screenings.", "session_id": "doc2dial_1529"}
{"topic_shift": false, "utterance": "How nice to know that. and Are my routine eye exams covered by my VA health care benefits?", "session_id": "doc2dial_1529"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1529"}
{"topic_shift": true, "utterance": "If I have vision and hearing loss, will VA also cover the cost of hearing aids?", "session_id": "doc2dial_1529"}
{"topic_shift": false, "utterance": "if possible Find out how to get hearing aids through VA", "session_id": "doc2dial_1529"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1529"}
{"topic_shift": false, "utterance": "Do you have compensable service - disability related, a disability linked to your military service for which you are receiving VA disability payments?", "session_id": "doc2dial_1529"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1529"}
{"topic_shift": false, "utterance": "as if you meet at least one of the requirements We will cover the cost of your glasses", "session_id": "doc2dial_1529"}
{"topic_shift": false, "utterance": "What if I am divorced? Do I get benefits?", "session_id": "doc2dial_440"}
{"topic_shift": true, "utterance": "are you divorced?", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "no I am not", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "ok no problem", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "What if i were divorced?", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "If you are divorced , but your marriage lasted 10 years or longer , you can receive benefits on your ex - spouse 's record even if they have remarried if", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "oh ok I am not divorced.", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "I am 62 years old though, does that matter?", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "Were you married for 10 plus years?", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "What if I was?", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "If you are divorced , but your marriage lasted 10 years or longer ,s  you can receive benefits on your ex - spouse 's record even if they have remarried", "session_id": "doc2dial_440"}
{"topic_shift": false, "utterance": "Hi, i`ve been under driving restrictions for quite a time now, How long it will go?", "session_id": "doc2dial_2020"}
{"topic_shift": true, "utterance": "That restriction was alcohol- related?", "session_id": "doc2dial_2020"}
{"topic_shift": false, "utterance": "No it wasn't.", "session_id": "doc2dial_2020"}
{"topic_shift": false, "utterance": "It was for something completely different, no alcohol.Honest.", "session_id": "doc2dial_2020"}
{"topic_shift": false, "utterance": "If the restriction wasn't alcohol- related, then it will be a two years period from the date you received your driver license.", "session_id": "doc2dial_2020"}
{"topic_shift": true, "utterance": "If the restriction would be alcohol-related, that would mean i could be forced to use a Interlock device?", "session_id": "doc2dial_2020"}
{"topic_shift": false, "utterance": "I mean, if was something like a chronical drinker or so?", "session_id": "doc2dial_2020"}
{"topic_shift": false, "utterance": "Well, put in that way, certainly it could lead to that. For those drivers who have records of drinking and driving, it is mandatory for them to install an ignition interlock device, and that will be indicated on your documentation.", "session_id": "doc2dial_2020"}
{"topic_shift": false, "utterance": "Oh, i see, quite a measure, huh?..Fine, another question, what happens if i'm convicted for driving out of restriction?", "session_id": "doc2dial_2020"}
{"topic_shift": false, "utterance": "Simple. Your license will be revoked.", "session_id": "doc2dial_2020"}
{"topic_shift": false, "utterance": "Can you tell me about Veterans Mortgage Life Insurance?", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "Veterans Mortgage Life Insurance VMLI offers mortgage protection insurance to the families of Veterans with severe service - connected disabilities who ve adapted a home to fit their needs", "session_id": "doc2dial_1501"}
{"topic_shift": true, "utterance": "How much will I pay for these benefits?", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "Your VMLI premium will be based on all of these factors :s     [44] Your age ,s [45] and     [46] The current balance of your mortgage loan ,s [47] and     [48] How many more mortgage payments you need to make to pay off your mortgage , [49] and   [50] The amount of VMLI coverage you need", "session_id": "doc2dial_1501"}
{"topic_shift": true, "utterance": "what are the requirements I must meet to get VMLI?", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "You have a severe disability that we ve concluded was caused or made worse by your service?", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "you received a Specially Adapted Housing SAH grant to buy , build , or make changes like installing ramps or widening doorways to a home so you can live more independently?", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "You have the title of the home?", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "You can't get VMLI", "session_id": "doc2dial_1501"}
{"topic_shift": true, "utterance": "what if I get the SAH grant?", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "your loan guaranty agent will tell you if you qualify for VMLI", "session_id": "doc2dial_1501"}
{"topic_shift": false, "utterance": "Are there things that I should consider when comparing schools and deciding which school I wish to attend?", "session_id": "doc2dial_3316"}
{"topic_shift": true, "utterance": "Have you done much research into the colleges and career schools that may be on your list?", "session_id": "doc2dial_3316"}
{"topic_shift": false, "utterance": "No, not yet, I have only started this process", "session_id": "doc2dial_3316"}
{"topic_shift": true, "utterance": "Is there anywhere I can go to find out of there have been any previous complaints made about a school?", "session_id": "doc2dial_3316"}
{"topic_shift": false, "utterance": "You have a few options: you can contact your local Better Business Bureau, your state higher education agency or you could also check with the consumer protection division of your state attorney general's office. Another way to check is to make an enquiry with the agency that licences or accredits the school to see if it meets the required standards that are expected", "session_id": "doc2dial_3316"}
{"topic_shift": true, "utterance": "Is there any way for me to research schools by actually attending them in person?", "session_id": "doc2dial_3316"}
{"topic_shift": false, "utterance": "Most schools organize college fairs, which gives you the opportunity to talk to representatives from lots of different colleges. One example of a college fair is organized by the National Association for College Administration for College Admission Counseling", "session_id": "doc2dial_3316"}
{"topic_shift": true, "utterance": "When doing research on colleges, I would like to see if there have been any complaints made about the school. Is it easy to access this information?", "session_id": "doc2dial_3316"}
{"topic_shift": false, "utterance": "You have a few options: you can contact your local Better Business Bureau, your state higher education agency or you could also check with the consumer protection division of your state attorney general's office. Another way to check is to make an enquiry with the agency that licences or accredits the school to see if it meets the required standards that are expected", "session_id": "doc2dial_3316"}
{"topic_shift": true, "utterance": "Is there any homework that I should do to help me choose a school?", "session_id": "doc2dial_3316"}
{"topic_shift": false, "utterance": "We always advise everyone to assess themselves. It's very important that everyone knows and understands their career goals and options and what their earning potential is. Knowing this information will help with selecting the appropriate school. The Career Search helps to match your skills and interests with potential future careers", "session_id": "doc2dial_3316"}
{"topic_shift": false, "utterance": "I need ssi info", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "The SSI program pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "but what older people does it cover?", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "SSI benefits are payable to people 65 and older without disabilities who meet the financial limits.", "session_id": "doc2dial_468"}
{"topic_shift": true, "utterance": "where can I get more info in case we're denied and have to fight it?", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "I can give you more information to read on how to appeal a decision.", "session_id": "doc2dial_468"}
{"topic_shift": true, "utterance": "do you have a TTY number?", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "You can call TTY 1-800-325-0778 from 7 a.m. to 7 p.m.", "session_id": "doc2dial_468"}
{"topic_shift": true, "utterance": "can we apply online for a kid with a disability?", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "Social Security does not yet have an online application for Children's benefits. You can visit Apply For Disability Benefits Child Under Age 18 to apply.", "session_id": "doc2dial_468"}
{"topic_shift": true, "utterance": "what does someone need to be able to apply online?", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "Is the person between the ages of 18 and 65?", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "They are not eligible to file for Supplemental Security Income online.", "session_id": "doc2dial_468"}
{"topic_shift": false, "utterance": "I have received a traffic ticket and would like to know what that implies.", "session_id": "doc2dial_2008"}
{"topic_shift": true, "utterance": "How do I attend my hearing?", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "Hearings are open to the public. If you want to know what the hearings are like, you can go to any hearing in any TVB office so you have an idea of how yours will be.", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "What would happen if the evidence against me is not clear?", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "You will be declared innocent.", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "I don't speak English very well and I don't understand it much either, what can I do?", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "You can bring an interpreter and inform the ALJ that he is there to help you.", "session_id": "doc2dial_2008"}
{"topic_shift": true, "utterance": "I have hearing problems, will this be a problem during the hearing?", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "You must request an interpreter when you send your innocence statement and it will be assigned at no cost.", "session_id": "doc2dial_2008"}
{"topic_shift": true, "utterance": "I want to postpone again the same ticket, what should I do?", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "At least one day before your hearing, make your request at the correct TVB office. Your request for a second must include a \"good cause\", which is the reason you want the hearing rescheduled. Your \"good cause\" is subject to approval by a TVB Administrative Law Judge.", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "What is the next step after all the evidence and testimonies have been given?", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "The ALJ will decide whether or not you are guilty. That decision will be based only on the evidence and testimony presented at the hearing and on what is established by law.", "session_id": "doc2dial_2008"}
{"topic_shift": true, "utterance": "I have 15 violation points in the last year, is that too bad for me?", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "Yes, your license may be revoked or suspended after a hearing.", "session_id": "doc2dial_2008"}
{"topic_shift": false, "utterance": "What is something I should do before student loan repayment begins?", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "You should have a plan that would keep you on track to pay back your loan on time and in full before repayment begins.", "session_id": "doc2dial_3470"}
{"topic_shift": true, "utterance": "Should I contact my loan servicer if I am struggling to make payments?", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "Yes, it is a wise decision to contact your loan servicer if you are struggling to make your payments.", "session_id": "doc2dial_3470"}
{"topic_shift": true, "utterance": "What is the grace period for federal student loans?", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "For federal student loans the grace period is after you graduate, leave school, or drop below half-time, you would have a six month grace period and sometimes 9 months for Perkins Loans.", "session_id": "doc2dial_3470"}
{"topic_shift": true, "utterance": "Do I really have a grace period of six month?", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "Yes, you have a six-month grace period before you have to start paying back your student loans and nine months if you have a Perkins Loan.", "session_id": "doc2dial_3470"}
{"topic_shift": true, "utterance": "What loan servicers are used to make payments to?", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "The US Depatment of Education has many loan servicers that handle the billing and other services on loans for William D. Ford Federal Direct Loan and for loans that will made under FFEL and ED purchased.", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "Did you set up automatic monthly debit payments for your loan from your checking or savings?", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "No, I have not set up automatic payments.", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "Do you send your payment by mail?", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "No, I do not send my payment by mail either.", "session_id": "doc2dial_3470"}
{"topic_shift": false, "utterance": "health care", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "VA health care covers you for regular checkups with your primary care provider and appointments with specialists . You can access Veterans health care services like home health and geriatric care.", "session_id": "doc2dial_1267"}
{"topic_shift": true, "utterance": "can I get help if I am homeless?", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "We offer many services that may help you including free health care. We can also help you connect with resources in your community", "session_id": "doc2dial_1267"}
{"topic_shift": true, "utterance": "can you also help me with benefits?", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "Yes, we can help you manage your benefits", "session_id": "doc2dial_1267"}
{"topic_shift": true, "utterance": "do you have a number I can call to get more help?", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "You can talk privately with a trained VA counselor for free, just call the National Call Center for Homeless Veterans at 877-424-3838.  they are available 24 hours a day, 7 days a week", "session_id": "doc2dial_1267"}
{"topic_shift": true, "utterance": "do you help with mental health too?", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "Yes, with VA health care you are covered for regular checkups with mental health providers.", "session_id": "doc2dial_1267"}
{"topic_shift": true, "utterance": "can you tell me more about copays ?", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "I can send you to a page that will have the current copay rates for different types of care , tests , and medications", "session_id": "doc2dial_1267"}
{"topic_shift": true, "utterance": "Would you like to know more about VA benefits you might be eligible for?", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "yes that could help", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "Okay, we can help you learn how to file a claim for disability compensation and how to manage your disability benefits", "session_id": "doc2dial_1267"}
{"topic_shift": false, "utterance": "What is some information I can find out about VA health care?", "session_id": "doc2dial_1273"}
{"topic_shift": true, "utterance": "You can learn about VA health benefits and how VA health care works and which Veterans health care service we will cover.", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "How do I apply for VA health care online?", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "You can apply online with VA Form 10-10EZ.", "session_id": "doc2dial_1273"}
{"topic_shift": true, "utterance": "What can I do if I as a Veteran am in crisis?", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "You can contact our qualified Veterans Crisis Line which is staffed with some Veterans and other qualified people 24/7 and is free.", "session_id": "doc2dial_1273"}
{"topic_shift": true, "utterance": "What are some ways to manage my health and benefits online?", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "You would be able to refill and track your VA prescriptions online.", "session_id": "doc2dial_1273"}
{"topic_shift": true, "utterance": "Are there any other resources or information that would be helpful?", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "We have VA health care copay rates for such things as different types of care, test, and medication online that would be helpful.", "session_id": "doc2dial_1273"}
{"topic_shift": true, "utterance": "Would you like to learn about other VA benefits and services?", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "Yes, I would like to know about other VA benefits and services.", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "You can learn how to file a claim for disability compensation and mange your benefits online.", "session_id": "doc2dial_1273"}
{"topic_shift": true, "utterance": "When I hear from the VA about my application decision, what will happen?", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "You will then find out what to do next after the decision is made.", "session_id": "doc2dial_1273"}
{"topic_shift": false, "utterance": "What would happen if my TPD discharge request would be denied?", "session_id": "doc2dial_3464"}
{"topic_shift": true, "utterance": "If it is determined that you don't qualify for a TPD discharge, Nelnet will notify you of the reason for the denial of your application.", "session_id": "doc2dial_3464"}
{"topic_shift": false, "utterance": "I have not been denied, but would like to know what would happen if I could not qualify for a TPD discharge.", "session_id": "doc2dial_3464"}
{"topic_shift": true, "utterance": "If my loan would be discharged due to TPD, would I have to pay taxes on the discharged loan amount?", "session_id": "doc2dial_3464"}
{"topic_shift": false, "utterance": "If you have showed that you are totally and permanently disabled based on documentation from the SSA or a doctor's certification meaning that you are subject to a three-year postdischarge monitoring period, you are considered to have received the discharge for federal tax purposes a the end of the postdischarge period and that is the federal tax period that you would have to use.", "session_id": "doc2dial_3464"}
{"topic_shift": true, "utterance": "How should I let Nelnet know that I want to apply and request a TPD discharge?", "session_id": "doc2dial_3464"}
{"topic_shift": false, "utterance": "You do that by phone or by e-mail.", "session_id": "doc2dial_3464"}
{"topic_shift": true, "utterance": "What does Nelnet notify me of after I am declared disabled?", "session_id": "doc2dial_3464"}
{"topic_shift": false, "utterance": "Nelnet will notify you that you will be subject to a three-year posdischarge monitoring period that begins on the date the discharge is approved, and that your obligation to repay your loans or complete your TEACH Grant service obligation will be reinstated if you don't meet certain requirements at any time during this monitoring period.", "session_id": "doc2dial_3464"}
{"topic_shift": true, "utterance": "What does qualifying for a discharge relieve me of?", "session_id": "doc2dial_3464"}
{"topic_shift": false, "utterance": "A TPD discharge relieves you from having to repay a William D. Ford Federal Direct Loan Direct Program loan, a Federal Family Education Loan FFEL Program loan, and/or a Federal Perkins Loan or to complete a TEACH Grant service obligation.", "session_id": "doc2dial_3464"}
{"topic_shift": false, "utterance": "I am looking at completion totals for FAFSA submissions, why would my number be low?", "session_id": "doc2dial_3302"}
{"topic_shift": true, "utterance": "Is the number that is displayed lower than you thought it should be?", "session_id": "doc2dial_3302"}
{"topic_shift": false, "utterance": "Yes, it is quite lower than I expected it to be", "session_id": "doc2dial_3302"}
{"topic_shift": false, "utterance": "Have you checked to see if your high school has overestimated their FAFSA completion rates?", "session_id": "doc2dial_3302"}
{"topic_shift": false, "utterance": "Yes, I have checked and it seems as if they have indeed made an overestimation", "session_id": "doc2dial_3302"}
{"topic_shift": false, "utterance": "One of the reasons that your submission rate seems low is that your school could be listed more than once, this can happen when a student enters your school name in a different way on the FAFSA form. If your high school name is listed under different names, then it could be listed in more than one place", "session_id": "doc2dial_3302"}
{"topic_shift": true, "utterance": "What if I submit a FAFSA form but it is not completed correctly?", "session_id": "doc2dial_3302"}
{"topic_shift": false, "utterance": "You will then receive an email from the Department of Education asking you to correct the FAFSA form. You have to have completed the FAFSA form correctly in order to be eligible for financial aid or federal student aid", "session_id": "doc2dial_3302"}
{"topic_shift": true, "utterance": "What happens if some students list a high school under a slightly different name?", "session_id": "doc2dial_3302"}
{"topic_shift": false, "utterance": "What happens is that your high school is listed in more than one place", "session_id": "doc2dial_3302"}
{"topic_shift": true, "utterance": "I am currently employed as a high school counselor, are there resources available to me to help increase the amount of FAFSA completion totals?", "session_id": "doc2dial_3302"}
{"topic_shift": false, "utterance": "I will direct you to the Federal Student Aid and Financial Aid Toolkit that is available to provide information that will help with this query", "session_id": "doc2dial_3302"}
{"topic_shift": false, "utterance": "Is there anything that makes me more likely to get these benefits?", "session_id": "doc2dial_1515"}
{"topic_shift": true, "utterance": "Yes You may qualify for enhanced eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits if you meet at least one of the requirements listed below.", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "ok what are the requirements?", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "Receive VA financial compensation payments for a service - disability related", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "if you may qualify for improved eligibility status", "session_id": "doc2dial_1515"}
{"topic_shift": true, "utterance": "thank you but if you entered active duty after October 16, 1981", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "You must have completed 24 continuous months or the entire period for which you were called to active duty, unless any of the descriptions below are true for you.", "session_id": "doc2dial_1515"}
{"topic_shift": true, "utterance": "and if none of the requirements apply to me", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "You may still qualify for care based on your income. Learn more about how the amount of money your family earns can affect whether you qualify for VA benefits. Learn more about income limits", "session_id": "doc2dial_1515"}
{"topic_shift": true, "utterance": "ok where do i find the agency?", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "Find your state s Veterans agency", "session_id": "doc2dial_1515"}
{"topic_shift": true, "utterance": "How can I get instructions for this application in Spanish?", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "Fill out the application for Health Benefits Form 10 - 10EZ. Obtaining VA Form 10 - 10EZ You or someone with legal power to represent you must sign the form, and include the date it was signed.", "session_id": "doc2dial_1515"}
{"topic_shift": false, "utterance": "How do I know if I'm eligible for increased benefits?", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "Your benefits may change due to changes that arise in your life.", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "Do you or a family member receive SSI?", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "In this case, certain changes in your life could affect the eligibility for an increase in your benefits.", "session_id": "doc2dial_497"}
{"topic_shift": true, "utterance": "Do you have a TTY number I can call for more information?", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "Yes, our TTY number is 1-800-325-0778.", "session_id": "doc2dial_497"}
{"topic_shift": true, "utterance": "What life events could affect my benefits?", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "There are many life events that could affect the amount you receive in benefits, such as a failure to report a change could result in an overpayment for you.", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "What if my spouse dies?", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "In the event that your spouse dies, you could be eligible for a higher survivor benefit based on his work.", "session_id": "doc2dial_497"}
{"topic_shift": true, "utterance": "Do you have any other sources of information besides the website?", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "Yes, you can also call toll free at 1-800-772-1213.", "session_id": "doc2dial_497"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain from How Financial Aid Works", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "do you plan to attend college or vocational school?", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.", "session_id": "doc2dial_2949"}
{"topic_shift": true, "utterance": "I would also like to know what happens after the presentation?", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "After the presentation, you will receive your Student Aid Report.", "session_id": "doc2dial_2949"}
{"topic_shift": true, "utterance": "and what is an offer and help?", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "Your offer of aid explains the types and amounts of aid a university offers you, and your expected costs for the year.", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "And what if I have been accepted at several universities?", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "If you've been accepted to multiple colleges, compare costs and offers of help. Accept help from the school that is best for you and inform them of other sources of help, such as the scholarships you hope to receive.", "session_id": "doc2dial_2949"}
{"topic_shift": true, "utterance": "and what recommendations can you give me?", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "Before each year of college, apply for federal grants, work - study, and loans with the Free Application for Federal Student Aid FAFSA. Your college uses your FAFSA data to determine your eligibility for federal aid.", "session_id": "doc2dial_2949"}
{"topic_shift": false, "utterance": "I need additional information about buying or selling a vehicle", "session_id": "doc2dial_2791"}
{"topic_shift": true, "utterance": "acerca de cambiar nombres?", "session_id": "doc2dial_2791"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2791"}
{"topic_shift": false, "utterance": "You can not change the name on the vehicle registration or the title certificate to the name of another person . You must transfer the ownership of the vehicle", "session_id": "doc2dial_2791"}
{"topic_shift": true, "utterance": "Necesito Consejos para comprar un veh\u00edculo.", "session_id": "doc2dial_2791"}
{"topic_shift": false, "utterance": "Read the DMV brochures , Let the Buyer Be Aware, and Q&A About Your Title Certificate", "session_id": "doc2dial_2791"}
{"topic_shift": true, "utterance": "if is Flood damage", "session_id": "doc2dial_2791"}
{"topic_shift": false, "utterance": "You can check the National Insurance Crime Bureau database to see if a vehicle is flood damaged . You will need the Vehicle Identification Number VIN", "session_id": "doc2dial_2791"}
{"topic_shift": true, "utterance": "How to register", "session_id": "doc2dial_2791"}
{"topic_shift": false, "utterance": "See information for how to register a vehicle you bought or received as a gift .Register and title a vehicle or trailerRegister a snowmobile , boat or ATV", "session_id": "doc2dial_2791"}
{"topic_shift": true, "utterance": "In general, when transferring ownership", "session_id": "doc2dial_2791"}
{"topic_shift": false, "utterance": "The seller must either", "session_id": "doc2dial_2791"}
{"topic_shift": false, "utterance": "I need to file a supplemental claim with new evidence to Veteran Affairs, how do I go about this?", "session_id": "doc2dial_1298"}
{"topic_shift": true, "utterance": "Are you about to file a claim with new evidence or have you recently filed?", "session_id": "doc2dial_1298"}
{"topic_shift": false, "utterance": "Neither, I'm just looking for information at this stage", "session_id": "doc2dial_1298"}
{"topic_shift": true, "utterance": "When I'm filing a supplemental claim with new evidence to VA, what issues do I include in the claim?", "session_id": "doc2dial_1298"}
{"topic_shift": false, "utterance": "In your claim, you can include all of the issues that VA decided upon or just some of them. Any of the issues that you disagree with must be listed along with the VA decision date", "session_id": "doc2dial_1298"}
{"topic_shift": true, "utterance": "What exact information needs to be included in a supplemental claim with new evidence to the VA?", "session_id": "doc2dial_1298"}
{"topic_shift": false, "utterance": "The new evidence that is required is classed as information that was not already submitted to the VA when they made a decision. Information is deemed to be relevant evidence if it proves or disproves something that is contained in your case", "session_id": "doc2dial_1298"}
{"topic_shift": true, "utterance": "What forms must be completed when filing a supplemental claim with new evidence to VA?", "session_id": "doc2dial_1298"}
{"topic_shift": false, "utterance": "You must complete a Decision Review Request: Supplemental Claim VA Form 20-0995, this form can be downloaded from the website", "session_id": "doc2dial_1298"}
{"topic_shift": true, "utterance": "After submitting a supplemental claim with new evidence, what happens next?", "session_id": "doc2dial_1298"}
{"topic_shift": false, "utterance": "You can find out the next steps after submitting a supplemental claim with new evidence by clicking on the relevant section of the website", "session_id": "doc2dial_1298"}
{"topic_shift": false, "utterance": "Have you received any notification of schedule of exams from VA?", "session_id": "doc2dial_1298"}
{"topic_shift": false, "utterance": "No, not as yet", "session_id": "doc2dial_1298"}
{"topic_shift": false, "utterance": "how is Register an out-of-state vehicle", "session_id": "doc2dial_2785"}
{"topic_shift": true, "utterance": "Do you need to register you vehicle in New York State?", "session_id": "doc2dial_2785"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2785"}
{"topic_shift": true, "utterance": "What do you need to bring to the DMV?", "session_id": "doc2dial_2785"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2785"}
{"topic_shift": false, "utterance": "Before visiting a DMV office to register your vehicle , please complete the Document Guide to make sure you bring the correct documents with you . The requirements to register an out - of - state vehicle are generally the same as to register and title vehicle in New York", "session_id": "doc2dial_2785"}
{"topic_shift": true, "utterance": "how do i do the DMV", "session_id": "doc2dial_2785"}
{"topic_shift": false, "utterance": "Bring your completed registration application and additional documents to a local DMV office.", "session_id": "doc2dial_2785"}
{"topic_shift": true, "utterance": "in the case of a vehicle from a private owner?", "session_id": "doc2dial_2785"}
{"topic_shift": false, "utterance": "provides", "session_id": "doc2dial_2785"}
{"topic_shift": true, "utterance": "The out-of-state title is held by my lienholder. How do I register in New York?", "session_id": "doc2dial_2785"}
{"topic_shift": false, "utterance": "certification from the lienholder that title certificate is a copy of the original certificate -  the copy of the title certificate and the certification of the lienholder must be on the same piece of paper", "session_id": "doc2dial_2785"}
{"topic_shift": true, "utterance": "and To remove the lien?", "session_id": "doc2dial_2785"}
{"topic_shift": false, "utterance": "you must provide proof that the lien has been satisfied you paid your vehicle loan off", "session_id": "doc2dial_2785"}
{"topic_shift": false, "utterance": "Can my husband open up a mySocial Security account for me?", "session_id": "doc2dial_483"}
{"topic_shift": true, "utterance": "No, sorry. To protect your personal information, you are the only one who can create your mySocial Security account.", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "Do you have any questions about our protection measures?", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "Allowing others to make an account for you could compromise the security of your information, so we don't allow anyone but you to create a personal account for yourself.", "session_id": "doc2dial_483"}
{"topic_shift": true, "utterance": "What kind of information is needed to create an account?", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "First, we will need to verify your identity by asking you to provide personal information about yourself and answering security questions. After you have proven your identity, you will then create a username and password for your account.", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "What are the security questions for?", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "These questions are just an added security measure that we take. The questions we ask will be about information you are only likely to know.", "session_id": "doc2dial_483"}
{"topic_shift": true, "utterance": "Are there any other ways to open an account?", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "Yes. You can also open an account by visiting your local Social Security office.", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "What does a freeze on my account mean?", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "You can learn more about security freezes by reading the Federal Trade Commissions Credit Freeze FAQs on our website.", "session_id": "doc2dial_483"}
{"topic_shift": false, "utterance": "I left school and need to know if I'm eligible for a dicharge of my federal student loans.", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "'ll be happy to help you find out if you qualify for an unpaid return discharge.", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "Was your loan made under the William D. Ford Federal Direct Loan Program or the FFEL Program?", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "No. I don't think it was.", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "Has the school that you've withdrawn from refused to make a required return of your loan money?", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "No, they haven't refused, but they seem to be dragging their feet about it.", "session_id": "doc2dial_2975"}
{"topic_shift": true, "utterance": "How would I go about applying for the unpaid refund discharge?", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "Is the school that you used to attend still open?", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "No. They are closed.", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "Have they shutdown permanently?", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "In that case, you will need to first find out if you are eligible for a closed school discharge.", "session_id": "doc2dial_2975"}
{"topic_shift": false, "utterance": "Hello there, I'm here to learn more about school aid offers.", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "Have you applied to several schools then?", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "In that case be sure to compare aid offers to see which school will be the most affordable.", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "I'll do that, thank you. What if I received an aid offer from a school and it changed at a later point?", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "This could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA form but then later decided to live off campus.", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "That doesn't apply to me. Are there any other reasons why this could happen?", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "Yes, it can also happen if you are selected for verification.", "session_id": "doc2dial_2961"}
{"topic_shift": true, "utterance": "Ah, then it all makes sense. Say, what if I have any questions or don't understand what's in the aid offer?", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "Then you should contact the financial aid office at the school. They re there to help. It's important to understand what you're being offered e.g., which items in the offer are grants and which are loans.", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "What if the school simply doesn't list the cost of attendance on the aid offer?", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "In that case ask the financial aid office for this figure. Make sure it includes amounts you will pay to the school directly such as tuition and fees as well as other costs such as living expenses, books and supplies, and transportation.", "session_id": "doc2dial_2961"}
{"topic_shift": false, "utterance": "What documents do I need to apply for a social security card", "session_id": "doc2dial_130"}
{"topic_shift": true, "utterance": "You must show original documents for U.S. citizenship", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "You must present your original birth certificate", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "What if my birth certificate does not exist", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "you must submit it if one exists", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "If I was born in the united states how do I apply", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "If you  lived in the united states we may ask you for information about schools you attended or provide copies of tax record to show you were never assigned a social security number", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "Can you accept my passport if my birth certificate does not exist?", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "Yes we can accept your passport  or hospital record of birth", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "What do you accept for proof of identity?", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "An acceptable document must be current and not expired and show your name", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "What if I lived outside of the united states for any amount of time", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "An acceptable document must be current and not expired and show your name", "session_id": "doc2dial_130"}
{"topic_shift": true, "utterance": "I neee an original card", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "You must present original documents or copies certified by the agent that issued them", "session_id": "doc2dial_130"}
{"topic_shift": false, "utterance": "Hi there, I am wondering if I am eligible for financial aid if I am a non-US citizen?", "session_id": "doc2dial_4121"}
{"topic_shift": true, "utterance": "I will share a link with you which gives you further information in this regard", "session_id": "doc2dial_4121"}
{"topic_shift": false, "utterance": "Are you a permanent resident alien, as in, do you have a green card?", "session_id": "doc2dial_4121"}
{"topic_shift": false, "utterance": "No, I don't have a green card and am not permanently resident here", "session_id": "doc2dial_4121"}
{"topic_shift": true, "utterance": "Can it happen that I am informed that I no longer qualify for federal student aid?", "session_id": "doc2dial_4121"}
{"topic_shift": false, "utterance": "You can access the information about regaining your eligibility on the relevant section of the website", "session_id": "doc2dial_4121"}
{"topic_shift": true, "utterance": "Are there any pointers that you can give me to staying eligible for federal student aid?", "session_id": "doc2dial_4121"}
{"topic_shift": false, "utterance": "We have a section on the website entitled \"Learn How to Stay Eligible\", which will give you all the relevant information", "session_id": "doc2dial_4121"}
{"topic_shift": true, "utterance": "Who is eligible to qualify for federal student aid?", "session_id": "doc2dial_4121"}
{"topic_shift": false, "utterance": "Most US citizens or eligible noncitizens are eligible for financial aid. All applicant should keep up to date with the criteria involved, understand the different programs that are available, learn how to stay eligible for financial aid and also how to get eligibility back if it is lost", "session_id": "doc2dial_4121"}
{"topic_shift": true, "utterance": "What are the criteria involved in non-US citizens becoming eligible for federal student aid?", "session_id": "doc2dial_4121"}
{"topic_shift": false, "utterance": "In general, if you have a green card you will be considered to be an eligible noncitizen and may receive financial aid provided you meet other basic eligibility requirements. We have further information on this which tells you what immigration status makes you an eligible noncitizen", "session_id": "doc2dial_4121"}
{"topic_shift": false, "utterance": "What is an insurance lapse in New York State?", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "An insurance lapse means that there is no liability insurance coverage for a vehicle registered in New York State for a period of time", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "Do you have an insurance expiration for your registered vehicle?", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "the DMV can suspend your registration and driver license", "session_id": "doc2dial_3896"}
{"topic_shift": true, "utterance": "What can cause an insurance lapse?", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "Any amount of time that your vehicle is registered but not insured can cause a lapse in your insurance coverage . An insurance lapse can occur between the date your insurance is cancelled and the date", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "what are the characteristics?", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "your new insurance begins", "session_id": "doc2dial_3896"}
{"topic_shift": true, "utterance": "If my vehicle does not have insurance and is involved in a traffic accident?", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "the DMV will revoke your driver license and vehicle registration for at least one year", "session_id": "doc2dial_3896"}
{"topic_shift": true, "utterance": "What happens if my insurance is cancelled or reinstated, or I get new insurance?", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "Your insurance company must notify the DMV electronically if", "session_id": "doc2dial_3896"}
{"topic_shift": false, "utterance": "Hi, I'd like to know what happens if I don't pass the written exam or the background checks?", "session_id": "doc2dial_2550"}
{"topic_shift": true, "utterance": "I don't pass the written test or background checks?", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "if it is true do not pass the test", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.", "session_id": "doc2dial_2550"}
{"topic_shift": true, "utterance": "And how will I know if my application has been approved or not?", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement.", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "What is needed to start background checks?", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "To initiate background checks, the rules require that the applicant be fingerprinted and that their U.S. citizenship or permanent legal presence in the United States be verified.", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "and how many opportunities do I have to take the exam?", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "You can take the exam as many times as necessary until you pass the exam", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "How will I know if my application has been approved or not?", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years.", "session_id": "doc2dial_2550"}
{"topic_shift": true, "utterance": "Is there anything that can disqualify me for a HazMat endorsement?", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "Yes, under federal law, the TSA of the Federal Transportation Safety Administration may disqualify you from being authorized to carry hazardous materials if", "session_id": "doc2dial_2550"}
{"topic_shift": false, "utterance": "How do I get VA benefits?", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "Are you serving on active duty in the United States uniformed services?", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "No, I am not serving at this time.", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "Are you a traditional or technical member of the National Guard and Reserve?", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "No, I am not a traditional member of the National Guard and Reserve.", "session_id": "doc2dial_1059"}
{"topic_shift": true, "utterance": "Is there help for mental health care?", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "If you need support for a specific mental health problem, having problems sleeping, or having problems controlling your anger we offer free care.", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "How can i access free mental health services through the VA right away?", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "You can call or walk into any VA medical center anytime, day or night or during clinic hours.", "session_id": "doc2dial_1059"}
{"topic_shift": true, "utterance": "Can I pre plan for burial through the VA?", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "Yes, you can apply for a pre-need decision letter to confirm that you qualify for burial in a VA national cemetary and will help make it easier on your family.", "session_id": "doc2dial_1059"}
{"topic_shift": false, "utterance": "How do I change my out-of-state driver's license?", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "You must exchange your - out - state driver license from another U.S. state or territory , federal district or Canadian province within 30 days of becoming a resident of New York", "session_id": "doc2dial_2236"}
{"topic_shift": true, "utterance": "If I am a driver from other countries", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "You can drive in New York State with a valid driver license from another country. You do not need to apply for a New York State driver license unless you become a New York State resident .", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "How do I obtain a New York State driver's license?", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "yes that's my case", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "you must pass a written test , complete a 5-hour pre-licensing course and pass a road test. See Get a driver license", "session_id": "doc2dial_2236"}
{"topic_shift": true, "utterance": "How do I get a faster service?", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "make a reservation online before visiting offices in New York City , Westchester , Nassau , Suffolk , Rockland , Onondaga , Monroe or Albany Counties", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "can you give me details of At the DMV", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "Residents of these counties must pay the Metropolitan Commuter Transportation District MCTD fee $ 10", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "What is another option for the reservation", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "see our office locations and hours", "session_id": "doc2dial_2236"}
{"topic_shift": true, "utterance": "Under what circumstances can I not change my license?", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "You can not exchange your license if it isssuspended or revoked 3ost or stolen 4", "session_id": "doc2dial_2236"}
{"topic_shift": false, "utterance": "Yes Apply for a child under the age of 18 What are the Disability Benefits?", "session_id": "doc2dial_656"}
{"topic_shift": true, "utterance": "To apply for a child?", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his / her ability to function", "session_id": "doc2dial_656"}
{"topic_shift": true, "utterance": "What are the steps to apply?", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "CONTACT Social Security right away to find out whether the income and resources of the parents and the child are within the allowed limits , and to start the SSI application process", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "REVIEW the Child Disability Starter Kit . This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "how to call social security", "session_id": "doc2dial_656"}
{"topic_shift": true, "utterance": "how To apply for a child?", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report . The report collects information about the child 's disabling condition and how it affects his / her ability to function", "session_id": "doc2dial_656"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "FILL OUT the online Child Disability Report . At the end of the report ,s [15] we will ask you to sign a form that gives the child 's doctor permission to give us information about his / her disability .", "session_id": "doc2dial_656"}
{"topic_shift": false, "utterance": "I was wondering if I could get student aid when studying abroad. Can you please give me some advice?", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "Of course. Whether you plan to study abroad for a semester or get your entire degree outside the United States, you may be able to use federal student aid to pay your expenses.", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "So even if I study outside the U.S. I can get student aid?", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_3128"}
{"topic_shift": true, "utterance": "That's great! What should I do if I plan to get a degree from an international school?", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "Have you decided to get your degree from a school outside the U.S. ?", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "Yes, I want to study abroad.", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "Congratulations. Now let us help you find out which international schools participate in the federal student aid programs and guide you through the process of getting federal aid to make a dent in that tuition bill.", "session_id": "doc2dial_3128"}
{"topic_shift": true, "utterance": "I see. When and how do I repay the loan?", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "That depends on whether it s a subsidized or unsubsidized loan versus a PLUS loan. Repayment of a loan used to pay for international study works the same way as repayment of a loan used to pay for an American school. Get information about repaying federal student loans.", "session_id": "doc2dial_3128"}
{"topic_shift": true, "utterance": "How can I research schools and their requirements?", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "First, don't panic. You're on your own, but if you're organized and determined, you'll be okay.", "session_id": "doc2dial_3128"}
{"topic_shift": false, "utterance": "Hi, what happens if I fail the course? Can I get a refund of the course fee?", "session_id": "doc2dial_2222"}
{"topic_shift": true, "utterance": "Do you meet the minimum test score requirements?", "session_id": "doc2dial_2222"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2222"}
{"topic_shift": false, "utterance": "If you do not meet all the requirements to complete the course or do not meet the minimum test score requirements, you cannot receive credit for completing the course and you cannot receive points and insurance reduction for the course.", "session_id": "doc2dial_2222"}
{"topic_shift": true, "utterance": "And what else is there besides the knowledge tests about the course content?", "session_id": "doc2dial_2222"}
{"topic_shift": false, "utterance": "In addition to the knowledge tests about the course content, there will be questions to help verify your identity and participation in the course.", "session_id": "doc2dial_2222"}
{"topic_shift": true, "utterance": "and the sponsor can't repeat the course for me?", "session_id": "doc2dial_2222"}
{"topic_shift": false, "utterance": "A sponsor may offer you to retake the same course at no additional cost. The sponsor is not obligated to offer this.", "session_id": "doc2dial_2222"}
{"topic_shift": true, "utterance": "Do I receive points and insurance reduction if I take an I-PIRP course?", "session_id": "doc2dial_2222"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2222"}
{"topic_shift": true, "utterance": "What is the I-PIRP / ADM program?", "session_id": "doc2dial_2222"}
{"topic_shift": false, "utterance": "I - PIRP / ADM is an acronym for Internet Point and Insurance Reduction Program / Alternative Delivery Method. This program allows approved sponsors to provide defensive driving / accident prevention courses over the Internet or other alternative delivery methods, such as DVD or digital cable.", "session_id": "doc2dial_2222"}
{"topic_shift": false, "utterance": "Hello there. I hope you're doing well. The reason why I'm here is that I need information regarding my disability benefits. Can you answer me a few questions, please?", "session_id": "doc2dial_642"}
{"topic_shift": true, "utterance": "Of course. Are you applying for a child?", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "Yes, for my daughter.", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function.", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "Do I need an appointment for my application then?", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "Is it possible to do the application online instead? It'd save me a 40 minute drive.", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_642"}
{"topic_shift": true, "utterance": "I see. Say, do you also have a phone number for those hard of hearing?", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "Yes, simply call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "What if I don't want to do this report online?", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "In that case, you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_642"}
{"topic_shift": false, "utterance": "Hello. Please,could you give me some info about an original SSN card for a foreign born adopted child?", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "Sure, I can help you with that.", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "Please, i need to know if you want to claim your child for tax purposes?", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "No, i'm not looking to do that.", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "Ok. Do you need more information about SSN for children?", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "Yes, please. I'm still on need of some info about the matter.", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "Perfect, if you need more information about this issue, you can look for the Publication N\u00ba 05-10023, which can answer your possible questions about Social Security Numbers for Children.", "session_id": "doc2dial_124"}
{"topic_shift": true, "utterance": "Thanks, i'll look for it when i can. Please, i have another doubt. Do i need to present any document as child's parent?", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "Indeed, you need to do that. We need to see a proof of your identity as child's parent. That document must be valid and containing your date of birth or age as well a recent photograph.", "session_id": "doc2dial_124"}
{"topic_shift": true, "utterance": "Oh, i see. I better write that down. Please, you said before that the publication i need to look for is which number?", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "Sure. It's publication N\u00ba 05-10023.", "session_id": "doc2dial_124"}
{"topic_shift": true, "utterance": "Thanks, got it. Umm, i suppose you only accept certain types of documents to proof my child's identity, isn't?", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "That's right. We request some specific documents, and they have to show plenty of information of your child, such as child's name, age, date of birth, parents name and of course a recent photograph.", "session_id": "doc2dial_124"}
{"topic_shift": false, "utterance": "hi I need to replace the inspection tag", "session_id": "doc2dial_3882"}
{"topic_shift": true, "utterance": "You can have your vehicle re-inspected or you can request a replacement sticker using the PDF VS-118 Replacement Inspection Sticker Request Form. Complete the form and mail it to the address on the form.", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "If my vehicle's inspection tag has expired, will I be fined?", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "If your vehicle's inspection tag has expired in the past 60 days, you may be fined $ 25 to $ 50.", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "and where do the inspections go?", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "Inspection stations electronically send a record of all emissions inspections to the DMV.", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "Did your inspection tag expire more than 60 days ago?", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "do you have the inspection label?", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "yes i don't have the inspection tag", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "If there is no inspection tag, the fine is between $ 50 and $ 100. A mandatory state surcharge of $ 88 $ 93 is added to the fine in city and town courts.", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "and can you even receive it in the parking lot?", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "Yes, A parked vehicle without an inspection tag, or with an expired inspection tag, may receive a parking ticket.", "session_id": "doc2dial_3882"}
{"topic_shift": false, "utterance": "I am planning to remove a vehicle from the road, and I would like to know if I can keep my photo or my professional plates.", "session_id": "doc2dial_2544"}
{"topic_shift": true, "utterance": "Of course. You can store your picture or professional plates at  DMV offices.", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "Will you register your vehicle in the future?", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "Yes, I will later.", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "When you go to do that, you must visit the office that has your vehicle plates. You need to bring the receipt form FS-6 T and the other documents required.", "session_id": "doc2dial_2544"}
{"topic_shift": true, "utterance": "What is a picture or professional plate?", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "It's a vehicle plate that has the words \"New York\" contained in a blue banner and a picture or logo next to the plate number.", "session_id": "doc2dial_2544"}
{"topic_shift": true, "utterance": "What happens when I get to the DMV office?", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "You will receive a the form FS-6 T when you surrender your plates. Verify the information listed on the receipt form, please. You must see the words \"Stored at Local Office\". We will indicate on the registration record that the vehicle plates have been stored.", "session_id": "doc2dial_2544"}
{"topic_shift": true, "utterance": "What is the new picture plate developed for a group or organization?", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "Find a detailed information packet about the custom plate picture plate development program, including the Request for the Development of Custom Plates pdf MV-415. You need to know that professional plates do not grant you special parking privileges, unless the city, town or village where you station your vehicle has granted you such privileges. Please, contact your local police or parking enforcement agency  or the agency that is responsible for parking regulations.", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "What if my registration is in the first year of a two-year registration?", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "Submit a request for refund or fee paid for motor vehicle registrations and driver licenses, fill out the form MV-215 to apply for a refund of the balance of the fee. A processing fee of $1.00 is subtracted from your refund. You need to know that you will not receive a refund if the registration expires in less than one year.", "session_id": "doc2dial_2544"}
{"topic_shift": false, "utterance": "I would like information about education and training benefits.", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Sure. We have benefits to VA education benefits help Veterans , service members , and their qualified family.", "session_id": "doc2dial_1065"}
{"topic_shift": true, "utterance": "On this page I can to get information?", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Yes, all information and resources that you need.", "session_id": "doc2dial_1065"}
{"topic_shift": true, "utterance": "How I know if am I eligible to get this benefits?", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Explore your options to pay for school or training", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Would you like to apply for any of our benefits?", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Yes, sure.", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "You know how to prepare and apply for the GI Bill?", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Could I be eligible?", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Yes, check the manual.", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "GI Bill benefitsLearn", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "Perfect.", "session_id": "doc2dial_1065"}
{"topic_shift": false, "utterance": "I don't understand my benefits and how to get them. Can you help me?", "session_id": "doc2dial_3672"}
{"topic_shift": true, "utterance": "Yes, you have reached the right place. How can I help you?", "session_id": "doc2dial_3672"}
{"topic_shift": false, "utterance": "Ok, how do I know how much my benefits are and how to get them?", "session_id": "doc2dial_3672"}
{"topic_shift": false, "utterance": "I know all about VA benefits. What is your first question about them?", "session_id": "doc2dial_3672"}
{"topic_shift": true, "utterance": "Well first, I am a veteran but I have depression. Can I still get benefits?", "session_id": "doc2dial_3672"}
{"topic_shift": false, "utterance": "Yes, you are still covered. Do you have more questions?", "session_id": "doc2dial_3672"}
{"topic_shift": true, "utterance": "My depression is a result of a traumatic brain injury. How do I get help with that?", "session_id": "doc2dial_3672"}
{"topic_shift": false, "utterance": "We do have specialists to help you with that. We can look them up to find out what facility would be best for you. Does that answer all of your questions?", "session_id": "doc2dial_3672"}
{"topic_shift": true, "utterance": "Is there a way for me to find a place to help me on the VA website?", "session_id": "doc2dial_3672"}
{"topic_shift": false, "utterance": "Once we help you find the right facility and doctor for you, you can contact them directly through the site, make appointments, and refill any medications.", "session_id": "doc2dial_3672"}
{"topic_shift": true, "utterance": "ok and what do I do if I don't understand the information on the website?", "session_id": "doc2dial_3672"}
{"topic_shift": false, "utterance": "We also have a phone number you can call. It is 877-222-8387. It is toll-free and it is open from 8 am to 8 pm Monday through Friday.", "session_id": "doc2dial_3672"}
{"topic_shift": true, "utterance": "Oh, I forgot to ask, do they have specialists for Parkinson's disease too?", "session_id": "doc2dial_3672"}
{"topic_shift": false, "utterance": "Yes, we do have specialists for that as well.", "session_id": "doc2dial_3672"}
{"topic_shift": false, "utterance": "Hey, is there a way to get temporary relief?", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Of course. Sometimes, you just need to suspend your student loan payments for a short period.", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Are you in a short-term financial bind?", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Yes, I am. I currently have some problems with some expenses.", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Then you may qualify for a deferment or a forbearance. With either of these options, you can temporarily suspend your payments.", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "What about the current Covid-19 crisis? Do I still have to pay?", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "There is a new Automatic Suspension of Monthly Payments as a Result of the COVID-19 National Emergency.", "session_id": "doc2dial_3114"}
{"topic_shift": true, "utterance": "Can I temporarily suspend my payments?", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Yes, you can temporarily suspend your payments if you are eligible for a deferment or forbearance.", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Alright, this is all very new to me. So what effect does this all have on my interest?", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment under most repayment plans.", "session_id": "doc2dial_3114"}
{"topic_shift": true, "utterance": "That's not that great, but I understand it. What if I'm pursuing loan forgiveness, though?", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Then any period of deferment or forbearance likely will not count toward your forgiveness requirements. This means you'll stop making progress toward forgiveness until you resume repayment.", "session_id": "doc2dial_3114"}
{"topic_shift": false, "utterance": "Agent Orange exposure from C-123 aircraft", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "If you flew on or worked with C-123 aircraft in Vietnam or other locations", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "no, i don't flew on c123 aircraft in vietnam", "session_id": "doc2dial_1703"}
{"topic_shift": true, "utterance": "What if I need help filing my claim?", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "Call the C-123 hotline at 800 - 749 - 8387", "session_id": "doc2dial_1703"}
{"topic_shift": true, "utterance": "please show me more information", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "Want to know more about C-123 aircraft Agent Orange claims ?", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "yes, please", "session_id": "doc2dial_1703"}
{"topic_shift": true, "utterance": "For active-duty service members", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by contact with Agent Orange called a presumptive disease", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "good. yes, You be able to get disability benefits", "session_id": "doc2dial_1703"}
{"topic_shift": false, "utterance": "Can I be backed by a VA home loan if I do not quite meet my lender's credit requirements?", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "For a VA home loan you will also need to meet your lender's credit and income loan requirements to receive financing.", "session_id": "doc2dial_1717"}
{"topic_shift": true, "utterance": "Can I get a Certificate of Eligibility as the spouse of a veteran?", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "You may be able to get a COE if you are the surviving spouse of a veteran or the spouse of a veteran who is missing in action or being held as a prisoner of war.", "session_id": "doc2dial_1717"}
{"topic_shift": true, "utterance": "Can I use the same COE I used to purchase my current home if I am relocating?", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA-backed loan if you meet certain requirements.", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "Does my current home need to be sold to re-use my COE or can I keep it and use it as a rental property?", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "You can re-use a COE if you've sold the home you bought with the prior loan and have paid that loan in full among other requirements.  If you wish to request an entitlement restoration, fill out a Request for Certificate of Eligibility VA Form 26-1880 and send it to the VA regional loan center for your state.", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "What are the requirements for re-using a COE?", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "Have you sold the home that you bought with the prior loan and paid that loan in full?", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "I have not sold the home.  I was wondering if I could keep it and use it as a rental property.", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "Is it possible that a qualified veteran-transferee would agree to assume your loan and substitute their entitlement for the same amount of entitlement that you originally used?", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "I do not understand what that means or how that would work.", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "If you could find a qualified veteran-transferee that would make that agreement, you could do that and then re-use your COE.", "session_id": "doc2dial_1717"}
{"topic_shift": false, "utterance": "Hi there. I'm looking some information about TEACH?", "session_id": "doc2dial_3100"}
{"topic_shift": true, "utterance": "Sure. Have you complete the teach grant ats?", "session_id": "doc2dial_3100"}
{"topic_shift": false, "utterance": "Yes, I have. Thanks.", "session_id": "doc2dial_3100"}
{"topic_shift": false, "utterance": "Good, you need to log in the system.", "session_id": "doc2dial_3100"}
{"topic_shift": true, "utterance": "Great. I want to know about to verify my account?", "session_id": "doc2dial_3100"}
{"topic_shift": false, "utterance": "You need to verified your fsa id.", "session_id": "doc2dial_3100"}
{"topic_shift": true, "utterance": "For the TEACH is need to have school experience, right? I mean as a teacher.", "session_id": "doc2dial_3100"}
{"topic_shift": false, "utterance": "Yes, you need to begin a career in teacher and agree to teach full time for at least four years on schools.", "session_id": "doc2dial_3100"}
{"topic_shift": false, "utterance": "The teachers receive official help about it?", "session_id": "doc2dial_3100"}
{"topic_shift": false, "utterance": "Yes, of course. TEACH grants initial and subsequent counseling about what to do.", "session_id": "doc2dial_3100"}
{"topic_shift": true, "utterance": "Anyone can complete this?", "session_id": "doc2dial_3100"}
{"topic_shift": false, "utterance": "Yes, any student who are receiving a teach grant, and who have complete teach initial and subsequent counseling.", "session_id": "doc2dial_3100"}
{"topic_shift": false, "utterance": "Are there Resources and support outside VA", "session_id": "doc2dial_3666"}
{"topic_shift": true, "utterance": "You can also get support from resources offered by other government departments and community organizations outside of VA", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "do they have a support website?", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "visit the Military OneSource website", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "How do I reach SAMHSA?", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "Call 1800 - 662-HELP 800 - 662 - 4357", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "can I get  Resources and support outside VA", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "You can also get support from resources offered by other government departments and community organizations outside of VA", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "did you need the hotline number?", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "are there other resources?", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "Military OneSourceThis free service provides expert support to connect military personnel and their families with the best available resources to fit their needs", "session_id": "doc2dial_3666"}
{"topic_shift": false, "utterance": "Hello there. My school misled me and I came here to find out if I am eligible for loan forgiveness in that context.", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "Of course. This type of loan forgiveness is called borrower defense to repayment, sometimes abbreviated to borrower defense.", "session_id": "doc2dial_4109"}
{"topic_shift": true, "utterance": "Great. What happens if I receive a 100% discharge?", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "In that case you do not receive a separate interest waiver because your entire loan balance, including any interest, is discharged.", "session_id": "doc2dial_4109"}
{"topic_shift": true, "utterance": "Good to know. And who exactly is eligible for this borrower defense?", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "Under the law, you may be eligible for borrower defense to repayment forgiveness of the federal student loans that you took out to attend a school if that school misled you, or engaged in other misconduct in violation of certain state laws. You may assert borrower defense by demonstrating that the school, through an act or omission, violated state law directly related to your federal student loan or to the educational services for which the loan was provided.", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "Are you eligible to receive federal student loan forgiveness?", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "In that case you may be able to have all or part of your outstanding federal student loan debt forgiven, and you also may be reimbursed for amounts you have already paid on those loans.", "session_id": "doc2dial_4109"}
{"topic_shift": true, "utterance": "What are you doing to provide help to student loan borrowers during the Covid-19 crisis?", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "Federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. In addition, interest is being temporarily set at 0% on federal student loans.", "session_id": "doc2dial_4109"}
{"topic_shift": true, "utterance": "How will I know how much I have left after the interest is calculated?", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "Your federal loan servicer will let you know what your remaining balance is after the interest waiver has been applied.", "session_id": "doc2dial_4109"}
{"topic_shift": false, "utterance": "Hello. Hope all is well. I need to find out how to get a replacement card for a out of country born adult", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "Hello.  You can replace your Social Security card for free if it is lost or stolen However  you may not need to get a replacement card", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "You may be able to request your replacement Social Security card online . Our online service is a fast and secure way to get a replacement . If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "What if they are just turning 18, or have just turned 18", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "is there a fee oto replace it?", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "You can replace your Social Security card for free if it is lost or stolen", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "What is the most important thing i need to know about this?", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "Importants You must present original documents or copies certified by the agency that issued them .", "session_id": "doc2dial_118"}
{"topic_shift": true, "utterance": "DO I need to be a us citizen?", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "If you have not already established your U.S. citizenship with us , we need to see proof of U.S. citizenship", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "Will a passport work?", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "YEs it will we need to see proof of U.S. citizenship", "session_id": "doc2dial_118"}
{"topic_shift": false, "utterance": "Goof afternoon. I heard that you offer the possibility to change a name in a vehicle's tittle on your offices, is that right?", "session_id": "doc2dial_2578"}
{"topic_shift": true, "utterance": "That information is correct. All you need to do is to bring to any DMV's office a completed Form MV-82 or Form MV-82TON. In both cases, it applies to Vehicle or Title registration.", "session_id": "doc2dial_2578"}
{"topic_shift": false, "utterance": "Just in case, Are you in possession of any Id proof, in case we need it from you?", "session_id": "doc2dial_2578"}
{"topic_shift": false, "utterance": "No, i think i don't have any of those.", "session_id": "doc2dial_2578"}
{"topic_shift": true, "utterance": "All right. Say, are you referring by any chance any NY license or something like that, to serve as proof?", "session_id": "doc2dial_2578"}
{"topic_shift": false, "utterance": "That's exactly what i meant before. If you have a NYS driver license, or Permit or even a Non-Driver ID card that hasn't expired over 2 years, you can submit it as proof.", "session_id": "doc2dial_2578"}
{"topic_shift": true, "utterance": "Ahh, then i wasn't so diverted, huh?. Hey, don't know if you can clarify me this, but i was about to buy a car but the dealer told me he couldn't give me the vehicle because having a lien on its title. IS there a way to remove that?", "session_id": "doc2dial_2578"}
{"topic_shift": false, "utterance": "Yes, there is. He must go online and the search for \"Remove or add a lienholder from a title\" in our search tool.", "session_id": "doc2dial_2578"}
{"topic_shift": true, "utterance": "Umm, well, not that i'm seeing him shortly but at lest is good to know there is something. Another question now. Are there any additional document that can serve as proof?", "session_id": "doc2dial_2578"}
{"topic_shift": false, "utterance": "in fact, there are. You can submit a proof of payment of the sales tax. DMV can provide you with FS-6 T receipt after you claim a sales tax exemption. Also, you can add a Form MV-50 aka Dealer Retail Certificate of Sale, completed by a dealer located in NY.", "session_id": "doc2dial_2578"}
{"topic_shift": true, "utterance": "O.k, i was guessing it could be more of those documents. These can all be sent via mail or delivered in person at your offices, right?", "session_id": "doc2dial_2578"}
{"topic_shift": false, "utterance": "That's right. You have those options available. You can choose that most adequate to you.", "session_id": "doc2dial_2578"}
{"topic_shift": false, "utterance": "dsafe", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "No problem. You need to find out how to apply for the VA chapter 36 benefit, related to get free education and career counseling services for veterans.", "session_id": "doc2dial_1071"}
{"topic_shift": true, "utterance": "How can I get this services?", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "To get access to this services you need to be discharged in the next 6 months from your active duty.", "session_id": "doc2dial_1071"}
{"topic_shift": true, "utterance": "There are any other way to apply for this benefits besides internet?", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "You can also do it by mail. You just need an educational/vocational counseling application VA form 28-8832.", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "Fill it and send it.", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "Alright. I'll have to search for it. I don't know if I qualify for this yet.", "session_id": "doc2dial_1071"}
{"topic_shift": true, "utterance": "What can make me eligible for this?", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "For this, you need to accomplish with the request of be discharged from active duty within 6 months.", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "What happens for people who is dependent of veterans?", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "There is no problem in that case you may also qualify for educational and career counseling.", "session_id": "doc2dial_1071"}
{"topic_shift": true, "utterance": "Ok, which are the steps to follow to get this?", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "You need to sign in to your eBenefits account, then select apply option and click vocational rehabilitation and employment benefits, to start to apply.", "session_id": "doc2dial_1071"}
{"topic_shift": false, "utterance": "how to change address and mailing information", "session_id": "doc2dial_3855"}
{"topic_shift": true, "utterance": "updating address. does this apply to you?", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "we send documents to the address we have on our records at the time of the order", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "what if i moved?", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "first change your address, then order a replacement", "session_id": "doc2dial_3855"}
{"topic_shift": true, "utterance": "what about a temp address", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "you can ask that your replacement document be sent to an address that is different", "session_id": "doc2dial_3855"}
{"topic_shift": true, "utterance": "overseas?", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "we recommend that you send us a pre addressed priority mail return envelope", "session_id": "doc2dial_3855"}
{"topic_shift": true, "utterance": "if i plan on traveling?", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "we recommend you come to the dmv now to get an enchanted or real id", "session_id": "doc2dial_3855"}
{"topic_shift": true, "utterance": "how do i replace if overseas?", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "submit a completed application for permit", "session_id": "doc2dial_3855"}
{"topic_shift": true, "utterance": "how to change my name or make other changes", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "you will need to go to the dmv", "session_id": "doc2dial_3855"}
{"topic_shift": false, "utterance": "Hello I need information about the order photos and professional plates", "session_id": "doc2dial_2593"}
{"topic_shift": false, "utterance": "You can request a photo or professional license plates for passenger vehicles, commercial vehicles and motorcycles.", "session_id": "doc2dial_2593"}
{"topic_shift": true, "utterance": "can i order by phone?", "session_id": "doc2dial_2593"}
{"topic_shift": false, "utterance": "You can order by phone, however it is faster and easier to do online. Call the Custom License Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday.", "session_id": "doc2dial_2593"}
{"topic_shift": true, "utterance": "can I order by mail?", "session_id": "doc2dial_2593"}
{"topic_shift": false, "utterance": "Do you want to order professional photographs or plates by mail?", "session_id": "doc2dial_2593"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2593"}
{"topic_shift": true, "utterance": "Can you order a photo or professional plates online?", "session_id": "doc2dial_2593"}
{"topic_shift": false, "utterance": "You must have a valid New York State vehicle registration in the passenger, commercial, or motorcycle registration class that does not expire within 60 days.   The mailing address in your vehicle registration record must be your current mailing address.   Your vehicle registration record must match your current name if your name has changed.", "session_id": "doc2dial_2593"}
{"topic_shift": false, "utterance": "What if I want the plates for the disabled?", "session_id": "doc2dial_2593"}
{"topic_shift": false, "utterance": "If you would like to purchase Plaques for People with Disabilities that have the Universal Access Symbol, Chase Plates for People with Disabilities that have the Universal Access Symbol, you should contact the Custom License Plate Unit.", "session_id": "doc2dial_2593"}
{"topic_shift": false, "utterance": "What can I learn about Retirement Benefits?", "session_id": "doc2dial_695"}
{"topic_shift": false, "utterance": "It is good to know what Social Security can mean for you and your family's future and you can learn how it works, who's eligible and what to consider before you actually apply.", "session_id": "doc2dial_695"}
{"topic_shift": true, "utterance": "Why should I verify my earnings history?", "session_id": "doc2dial_695"}
{"topic_shift": false, "utterance": "You should verify your earnings because the amount you would receive in Social Security benefits is based on the amount of your earnings record and it would mean no surprises.", "session_id": "doc2dial_695"}
{"topic_shift": true, "utterance": "What exactly is delayed retirement age?", "session_id": "doc2dial_695"}
{"topic_shift": false, "utterance": "Are you planning on taking your benefits beyond full retirement age?.", "session_id": "doc2dial_695"}
{"topic_shift": false, "utterance": "No, I am not planning on waiting until after full retirement age.", "session_id": "doc2dial_695"}
{"topic_shift": true, "utterance": "What if I return to work later?", "session_id": "doc2dial_695"}
{"topic_shift": false, "utterance": "More credits could be added; but we can't pay any retirement benefits before you rach 40 credits.", "session_id": "doc2dial_695"}
{"topic_shift": true, "utterance": "What actually is the full retirement age?", "session_id": "doc2dial_695"}
{"topic_shift": false, "utterance": "Full retirement age is the age when it is possible to collect your full retirement benefit amount and the age is 66 years old if you were born from 1943-1954 and 67 if you were born 1955-1960.", "session_id": "doc2dial_695"}
{"topic_shift": false, "utterance": "Hi, i'm need to know how i can do self- certify?", "session_id": "doc2dial_1924"}
{"topic_shift": true, "utterance": "Sure. Are you a commercial driver or you are trying to self-certify to a non-excepted driving type NA or NI?", "session_id": "doc2dial_1924"}
{"topic_shift": false, "utterance": "No, i'm not any of those.", "session_id": "doc2dial_1924"}
{"topic_shift": true, "utterance": "Ok. Please, can you tell me from the following, which are you trying to self-certify: Non-Excepted Interstate, Non-Excepted Intrastate, Excepted Interstate or Excepted Intrastate?", "session_id": "doc2dial_1924"}
{"topic_shift": false, "utterance": "I'm going to apply for the NI certify. Can you tell me what i need to know about it?", "session_id": "doc2dial_1924"}
{"topic_shift": false, "utterance": "Well, if you are going for Non-Excepted Interstate, that would mean that you are in for commercial driving operations, being able to go across state lines. Also, you are required to meet the requirements from Federal Medical.", "session_id": "doc2dial_1924"}
{"topic_shift": true, "utterance": "Right ,right. Well, thanks. Um, and what about changing my driving type?. I mean, if i want to change my self-certification, i can do it via online?", "session_id": "doc2dial_1924"}
{"topic_shift": false, "utterance": "Sorry, but no. For that kind of request, you'll have to go to an DMV office.", "session_id": "doc2dial_1924"}
{"topic_shift": true, "utterance": "Oh, ok, that's a boomer. Fine, one more question. A little ago i sent to you my medical examiner's certificate and yesterday i received it back in my mail with a rejection letter, why's that?", "session_id": "doc2dial_1924"}
{"topic_shift": false, "utterance": "You can find the rejection details by reading the letter. It's all explained in there.", "session_id": "doc2dial_1924"}
{"topic_shift": false, "utterance": "I want more info on self-certification?", "session_id": "doc2dial_1930"}
{"topic_shift": true, "utterance": "Do you want to self-certify?", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "New federal regulations require all commercial drivers to certify to the Department of Motor Vehicles DMV the type of driving they perform or expect to perform. Drivers that self - certify to a non - excepted driving type NA or NI are also required to submit a copy of their USDOT Medical Examiner s Certificate", "session_id": "doc2dial_1930"}
{"topic_shift": true, "utterance": "Do I need to provide a Medical Examiner s Certificate if I work for the school system?", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "Do you operate in an excepted operation such as a school for a private service?", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "You can choose EI instead of Medical Examiners Cerificate in that case", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "Does it include field trips?", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "School operation is defined as \" school to home / home to school \" operation and includes interstate operation for school operation only. This does not include field trips. Only applicants employed by a municipality can drive for out - of - state field trips", "session_id": "doc2dial_1930"}
{"topic_shift": true, "utterance": "What driving type should I certify to if I have a valid DOT medical examiners certifcate?", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "ou should certify to the type of driving in which you operate or expect to operate and your CDL will have the restrictions for that driving type", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "Are you capable of obtaining a Medical Examiner s Certificate?", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "The NI driving type will allow for the broadest commercial operation capability with no license restrictions applied", "session_id": "doc2dial_1930"}
{"topic_shift": true, "utterance": "Is anything else required?", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "You will need to have the appropriate restrictions added to your driver s license A3 and/or K", "session_id": "doc2dial_1930"}
{"topic_shift": false, "utterance": "Good, what is the administration of your retirement benefits?", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "Importantly, we have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free Social Security account.", "session_id": "doc2dial_681"}
{"topic_shift": true, "utterance": "What does maintaining control consist of?", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "There are several online services that can help you.", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "Everything is based on help to manage your benefits.", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "What if they can't help me?", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "What is the proof of income?", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "It is important that you get a proof of income letter.", "session_id": "doc2dial_681"}
{"topic_shift": true, "utterance": "What if there is a change in the circumstances of your life?", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "It is important that all benefits and information are kept current.", "session_id": "doc2dial_681"}
{"topic_shift": true, "utterance": "It is important that you visit our page Learn about retirement benefits.", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "It is noteworthy that obtaining must review retirement benefits as basic concepts, such as how we determine the amount of your benefit and who else in your family may be eligible.", "session_id": "doc2dial_681"}
{"topic_shift": false, "utterance": "I wanted to know about allowances\u00a0that I can get\u00a0for necessities while I'm in a jobs program", "session_id": "doc2dial_859"}
{"topic_shift": true, "utterance": "We have subsistence allowances that help you pay for basic needs if you are an eligible Veteran participating in the Voc Rehab program.  I can give you a link to view the current subsistence allowance rates", "session_id": "doc2dial_859"}
{"topic_shift": true, "utterance": "would you like to know about other VA benefits and services?", "session_id": "doc2dial_859"}
{"topic_shift": false, "utterance": "Yes, do you have more info about the GI Bill", "session_id": "doc2dial_859"}
{"topic_shift": false, "utterance": "We can help you look at options for using GI Bill benefits to help pay for school or training , and find out what benefits you can get", "session_id": "doc2dial_859"}
{"topic_shift": true, "utterance": "Do you have a number I can call if I need extra help?", "session_id": "doc2dial_859"}
{"topic_shift": false, "utterance": "You can call the VA benefits hotline: 800-827-1000 , If you have hearing loss, call TTY: 711", "session_id": "doc2dial_859"}
{"topic_shift": true, "utterance": "Do you have a way for me to stay updated on what's going on with the VA and benefits?", "session_id": "doc2dial_859"}
{"topic_shift": false, "utterance": "You can sign up for Veterans benefits email updates", "session_id": "doc2dial_859"}
{"topic_shift": true, "utterance": "Do you have any social media pages I can follow?", "session_id": "doc2dial_859"}
{"topic_shift": false, "utterance": "We have Facebook, Instagram, Linkedin and others. I can give you the links if you want", "session_id": "doc2dial_859"}
{"topic_shift": true, "utterance": "how can you help me with employment?", "session_id": "doc2dial_859"}
{"topic_shift": false, "utterance": "We can help you look at support-and-services program tracks for Veterans and service members with service-connected disabilities. Our programs can help you learn new skills, find a new job, start a new business, get educational counseling, or return to your former job.", "session_id": "doc2dial_859"}
{"topic_shift": false, "utterance": "how do i pay dial in search account fees?", "session_id": "doc2dial_3841"}
{"topic_shift": true, "utterance": "paying customers must include a deposit with the application. your first deposit must be enough to pay for two months of searches.", "session_id": "doc2dial_3841"}
{"topic_shift": false, "utterance": "when we accept your application. does this apply to you?", "session_id": "doc2dial_3841"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3841"}
{"topic_shift": false, "utterance": "your deposit is added to your new account balance", "session_id": "doc2dial_3841"}
{"topic_shift": true, "utterance": "what about my browser?", "session_id": "doc2dial_3841"}
{"topic_shift": false, "utterance": "please update it to the newest version", "session_id": "doc2dial_3841"}
{"topic_shift": true, "utterance": "how do i contact the dmv about my dial in search account?", "session_id": "doc2dial_3841"}
{"topic_shift": false, "utterance": "you can contact us at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany, NY 12228", "session_id": "doc2dial_3841"}
{"topic_shift": true, "utterance": "what if i have to pay a fee?", "session_id": "doc2dial_3841"}
{"topic_shift": false, "utterance": "your account records will reflect youe debits and your credits and show your account balance. please visit our escrow accounts page.", "session_id": "doc2dial_3841"}
{"topic_shift": true, "utterance": "how will i know my application has been accepted?", "session_id": "doc2dial_3841"}
{"topic_shift": false, "utterance": "we will cerate an account for you, we will send yo your account number and password, your seven digit account number will never change.", "session_id": "doc2dial_3841"}
{"topic_shift": false, "utterance": "Hi. I would like to know if is possible to get information or reminders from the dmv through email or text.", "session_id": "doc2dial_2587"}
{"topic_shift": true, "utterance": "Would you like to receive general information by email or text?", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "Not so general information.", "session_id": "doc2dial_2587"}
{"topic_shift": true, "utterance": "Have you received any email related to the electronic reminder program from the dmv?", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "Yes. I received one of those, so I got curious about it.", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "You have received one of those messages because you are part of the dmv electronic reminders program.", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "Do you want to contact the dmv about this?", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "Yes, I would like to.", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "Great. In that case, please don't write back to the email you received because you won't get any answer. Look for our contact channels.", "session_id": "doc2dial_2587"}
{"topic_shift": true, "utterance": "What happens if at some point I don't want to receive any more messages from you?", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "You mean, you want to stop to receive any other message from the reminders program?", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "Just from those how could be spam.", "session_id": "doc2dial_2587"}
{"topic_shift": true, "utterance": "Do I need to have driver license to receive this reminders?", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "No, not at all. You just need to sign up to receive the reminders by email or text, even before you get a drive license.", "session_id": "doc2dial_2587"}
{"topic_shift": false, "utterance": "How do I access and manage my VA benefits and health care?", "session_id": "doc2dial_3699"}
{"topic_shift": true, "utterance": "Would you like to know what is covered with health care?", "session_id": "doc2dial_3699"}
{"topic_shift": false, "utterance": "Yes that would help", "session_id": "doc2dial_3699"}
{"topic_shift": false, "utterance": "Refill and track your prescriptionsSend a secure message to your health care teamsSchedule and view your appointmentsView your lab and test results", "session_id": "doc2dial_3699"}
{"topic_shift": true, "utterance": "Are there requirements for care under the VA mission Act?", "session_id": "doc2dial_3699"}
{"topic_shift": false, "utterance": "Yes there are requirements", "session_id": "doc2dial_3699"}
{"topic_shift": true, "utterance": "What are requirements for pension?", "session_id": "doc2dial_3699"}
{"topic_shift": false, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements", "session_id": "doc2dial_3699"}
{"topic_shift": true, "utterance": "What burial help is available?", "session_id": "doc2dial_3699"}
{"topic_shift": false, "utterance": "Get help planning a burial in a VA national cemetery , order a headstone or other memorial item to honor a Veteran 's service , and apply for survivor and dependent benefits .", "session_id": "doc2dial_3699"}
{"topic_shift": true, "utterance": "What health care information do you have?", "session_id": "doc2dial_3699"}
{"topic_shift": false, "utterance": "You can Apply for VA health care , find out how to access services , and manage your health and benefits online .", "session_id": "doc2dial_3699"}
{"topic_shift": false, "utterance": "How long will my current resitrction be in effect?", "session_id": "doc2dial_3869"}
{"topic_shift": true, "utterance": "You would have to either log into our portal or check the court order against you.", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "My convicition is not alcohol related.", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "You would still need to check the court order to ensure total compliance.", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "Once again, my conviction was not alcohol related.", "session_id": "doc2dial_3869"}
{"topic_shift": true, "utterance": "I was given an interlock; how do I remove it?", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "You would refer to the monitoring agency controlling said interlock.", "session_id": "doc2dial_3869"}
{"topic_shift": true, "utterance": "What would happen if I get another ticket or something before the interlock is removed?", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "Refer to the court order as well as your monitoring agency.", "session_id": "doc2dial_3869"}
{"topic_shift": true, "utterance": "But what if I get convicted of it?", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "I understand your situation. Please refer to the appropriate agencies, however, as they have more knowledge about that than I do.", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "What if I have one drink and then try to drive? I'm still under the limit.", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "All drinking for an interlocked driver is prohibited. Please refer to the monitoring agency for any further questions.", "session_id": "doc2dial_3869"}
{"topic_shift": false, "utterance": "If I wanted to amend my address and mailing information when seeking a replacement license, what do I do?", "session_id": "doc2dial_1918"}
{"topic_shift": true, "utterance": "In order for me to replace my license, is there a form that is mailed to me?", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "We mail the necessary documentation to the mailing address that we have on our records, or an alternative address that must be provided by you. If you want to amend an address, see the Address Change section on the website", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "Ii ordered a replacement license over 2 weeks ago and have still not received it, what do I do?", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "If this is the case, you will need to contact us", "session_id": "doc2dial_1918"}
{"topic_shift": true, "utterance": "Are there specific rules surrounding temporary visitors and international students regarding replacement of licenses?", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "Are you classed as a Temporary Visitor or have you had your Temporary Visitor status extended?", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "No, I am not in that category", "session_id": "doc2dial_1918"}
{"topic_shift": true, "utterance": "What happens if I need to replace my license and I am overseas?", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "Will you be requesting a replacement license from overseas?", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "No, this doesn't apply to me", "session_id": "doc2dial_1918"}
{"topic_shift": true, "utterance": "What are the new rules surrounding my license being issued before October 30, 2017?", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "If your license was issued before October 30, 2017 and is not enhanced, you have what is known as a Standard Document", "session_id": "doc2dial_1918"}
{"topic_shift": false, "utterance": "Good evening. I need some explanations regarding veterans housing assistance grants.", "session_id": "doc2dial_871"}
{"topic_shift": true, "utterance": "Of course. We can help you to apply for a housing grant as a Veteran or Service Member with a service-connected disability.", "session_id": "doc2dial_871"}
{"topic_shift": true, "utterance": "Would you like to know about other VA benefits and services?", "session_id": "doc2dial_871"}
{"topic_shift": false, "utterance": "Yes, I'd appreciate that.", "session_id": "doc2dial_871"}
{"topic_shift": false, "utterance": "We offer disability compensation pay, for example. You can file a claim for compensation for conditions related to your military service.", "session_id": "doc2dial_871"}
{"topic_shift": true, "utterance": "That's great and all, but let's get back to the housing grant. Should I get it, will you be able to support me?", "session_id": "doc2dial_871"}
{"topic_shift": false, "utterance": "Yes, if you have a VA direct or VA-backed home loan or Specially Adapted Housing grant, we will help you with that.", "session_id": "doc2dial_871"}
{"topic_shift": true, "utterance": "Fantastic. Now, I've heard about this call center for homeless veterans. I don't think I'll need it, but please tell me all about it.", "session_id": "doc2dial_871"}
{"topic_shift": false, "utterance": "Gladly. The National Call Center for Homeless Veterans can help you or a Veteran you care about connect with VA and local resources 24 hours a day, 7 days a week.", "session_id": "doc2dial_871"}
{"topic_shift": true, "utterance": "Do you have a phone number for those hard of hearing? Served in a tank battalion, if you know what I mean.", "session_id": "doc2dial_871"}
{"topic_shift": false, "utterance": "Of course. If you have hearing loss, call TTY: 711.", "session_id": "doc2dial_871"}
{"topic_shift": true, "utterance": "Are there any other ways I can keep myself up to date?", "session_id": "doc2dial_871"}
{"topic_shift": false, "utterance": "Yes, we offer Veterans benefits email updates. You can sign up and you will receive updates on a regular basis.", "session_id": "doc2dial_871"}
{"topic_shift": true, "utterance": "Can I also write you back somehow?", "session_id": "doc2dial_871"}
{"topic_shift": false, "utterance": "You can always ask a question online, if you have any.", "session_id": "doc2dial_871"}
{"topic_shift": false, "utterance": "can you give me details of Get Veterans Housing Assistance Grants", "session_id": "doc2dial_865"}
{"topic_shift": true, "utterance": "About Disability Housing Grants for VeteransFind out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability", "session_id": "doc2dial_865"}
{"topic_shift": true, "utterance": "What other VA benefits and services can I get?", "session_id": "doc2dial_865"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_865"}
{"topic_shift": true, "utterance": "If I'm a Veteran in crisis or you're worried about one", "session_id": "doc2dial_865"}
{"topic_shift": false, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help . Many of them are Veterans themselves. This service is private , free , and available 24/7", "session_id": "doc2dial_865"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_865"}
{"topic_shift": false, "utterance": "This service is private , free , and available 24/7", "session_id": "doc2dial_865"}
{"topic_shift": true, "utterance": "what are the other benefits?", "session_id": "doc2dial_865"}
{"topic_shift": false, "utterance": "How to Apply for Your Certificate of EligibilityGet instructions for how to apply for your VA home loan Certificate of Eligibility COE and what to do next depending on your loan type", "session_id": "doc2dial_865"}
{"topic_shift": true, "utterance": "how are compensation payments", "session_id": "doc2dial_865"}
{"topic_shift": false, "utterance": "Disability Compensation Pay Find out how to file a claim for compensation for conditions related to your military service", "session_id": "doc2dial_865"}
{"topic_shift": false, "utterance": "About how much time does it take to get my new photo document with the icons?", "session_id": "doc2dial_2424"}
{"topic_shift": true, "utterance": "Did you paid the fee to request the icons be added the photo document immediately?", "session_id": "doc2dial_2424"}
{"topic_shift": false, "utterance": "No I haven't paid the fee yet.", "session_id": "doc2dial_2424"}
{"topic_shift": false, "utterance": "Did you opt to have the icons printed at your next document renewal?", "session_id": "doc2dial_2424"}
{"topic_shift": false, "utterance": "No, I did not opt to have the icons printed at my next document renewal.", "session_id": "doc2dial_2424"}
{"topic_shift": true, "utterance": "How much does it cost to have the icons added prior to renewal?", "session_id": "doc2dial_2424"}
{"topic_shift": false, "utterance": "You would have to pay $12.50 for driver licenses/permits and $5 for non-driver id cards.", "session_id": "doc2dial_2424"}
{"topic_shift": true, "utterance": "What can I add icons for?", "session_id": "doc2dial_2424"}
{"topic_shift": false, "utterance": "You can add icons for lifetime licenses/privileges/certifications such as Sportsman, Boating Safety, Small/Big Game, Fishing, Bow Hunting, Muzzle Loading, Trapping, and Empire Passport; annual licenses cannot be added.", "session_id": "doc2dial_2424"}
{"topic_shift": true, "utterance": "Would I be able to get the icons removed if I do not want them any more?", "session_id": "doc2dial_2424"}
{"topic_shift": false, "utterance": "Yes, you would have to contact the agency Parks or DEC that issued the lifetime license, privilege or credential to request they notify the DMV to remove the icons, of course, with a fee.", "session_id": "doc2dial_2424"}
{"topic_shift": false, "utterance": "I came here hoping you could explain how the income-sensitive repayment plan works. Can you tell me more about this plan?", "session_id": "doc2dial_4055"}
{"topic_shift": false, "utterance": "Of course. The payments under this plan increase or decrease based on your annual income.", "session_id": "doc2dial_4055"}
{"topic_shift": false, "utterance": "Do you need to make lower payments on your FFEL Program loans?", "session_id": "doc2dial_4055"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_4055"}
{"topic_shift": true, "utterance": "What can you tell me about monthly payments?", "session_id": "doc2dial_4055"}
{"topic_shift": false, "utterance": "Under this plan, you'll have monthly payments.", "session_id": "doc2dial_4055"}
{"topic_shift": true, "utterance": "I'm aware of that. But what if I have FFEL Program loans owned by the U.S. Department of Education ED?", "session_id": "doc2dial_4055"}
{"topic_shift": false, "utterance": "In that case you should contact your loan servicer.", "session_id": "doc2dial_4055"}
{"topic_shift": true, "utterance": "I understand. Say, which loans are eligible for that repayment plan we talked about?", "session_id": "doc2dial_4055"}
{"topic_shift": false, "utterance": "There are several loans which are eligible for the income-sensitive repayment plan, all of them listed on our website.", "session_id": "doc2dial_4055"}
{"topic_shift": true, "utterance": "Allow me one final question: what if I have FFEL Program loans that are not owned by ED?", "session_id": "doc2dial_4055"}
{"topic_shift": false, "utterance": "In that situation I'd recommend you to contact your lender.", "session_id": "doc2dial_4055"}
{"topic_shift": false, "utterance": "I would like to ask about a TVB ticket conviction.", "session_id": "doc2dial_1893"}
{"topic_shift": true, "utterance": "Do you want to appeal for a TVB ticket conviction?It can be done through online or by mail.", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "Yes. That means, i could not go to a physical address to appeal?The only available options is through online or by mail?", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "Yes and your appeal must be done within 30 days from the conviction date.", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "Do i need to pay any fee to appeal?", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "Yes. A $ 10 non refundable appeal fee is applied for each appeal within 30 days from the date of conviction.", "session_id": "doc2dial_1893"}
{"topic_shift": true, "utterance": "How to appeal it by mail?", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "To appeal, you can use Appeal Form AA-33A to appeal a DMV determination other than a TVB conviction or penalty. You can mail your appeal and fee to DMV Appeals Board, P.O. Box 2935 Albany, NY 12220-0935.", "session_id": "doc2dial_1893"}
{"topic_shift": true, "utterance": "Can i submit an additional Appeal Arguemnt?", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "Yes and it must be submitted within 30 days after your transcript were sent to you by the Transcriber. You may also do this after receiving the transcript by accessing the transaction again and enter either.", "session_id": "doc2dial_1893"}
{"topic_shift": true, "utterance": "Can NYS law requirements affect my appeal?", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "Yes. Your appeal will be rected if it does not meet the requirements on NYS law.", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "What should i do if i do not need the transcript?", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "If you do not need the transcript, within 10 days of your appeal submission, you need to mail exhibits or arguments. failure in doing that, may result in the documents no be filed with the appeal.", "session_id": "doc2dial_1893"}
{"topic_shift": false, "utterance": "I'm a bit confused and could use some guidance when it comes to my tax return. Can you help me?", "session_id": "doc2dial_722"}
{"topic_shift": true, "utterance": "Gladly. Do you wish to determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_722"}
{"topic_shift": false, "utterance": "No, I wanted to know something else.", "session_id": "doc2dial_722"}
{"topic_shift": false, "utterance": "Are we using your 2017 tax year data?", "session_id": "doc2dial_722"}
{"topic_shift": false, "utterance": "Yes, you are.", "session_id": "doc2dial_722"}
{"topic_shift": false, "utterance": "If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office. We'll update our records.", "session_id": "doc2dial_722"}
{"topic_shift": true, "utterance": "I see. Do my medicare premiums need to be adjusted?", "session_id": "doc2dial_722"}
{"topic_shift": false, "utterance": "Yes. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.", "session_id": "doc2dial_722"}
{"topic_shift": true, "utterance": "What if I earn a lot less now? I mean, my income has significantly dropped due to the current crisis.", "session_id": "doc2dial_722"}
{"topic_shift": false, "utterance": "In that case you should contact us to explain that you have new information and may need a new decision about your income-related monthly adjustment amount.", "session_id": "doc2dial_722"}
{"topic_shift": true, "utterance": "I'll put that on my list. So what should I do if I have a limited income?", "session_id": "doc2dial_722"}
{"topic_shift": false, "utterance": "Well, you may be able to get Extra Help with the costs monthly premiums, annual deductibles, and prescription co-payments related to Medicare prescription drug coverage. Visit \"Extra help with your Medicare prescription drug costs\" on our website for more information.", "session_id": "doc2dial_722"}
{"topic_shift": false, "utterance": "I need help getting a learner permit.", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "I can help you with that. You need to be 16 or older to obtain a permit and you must apply in person at a DMV office.", "session_id": "doc2dial_2342"}
{"topic_shift": true, "utterance": "Where do I go if I need to find more information about this?", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "You can find a list of various learner permit topics and information for each online at our website. These topics include getting a Certification of Supervised Driving form and special requirements needed for motorcycle and commercial learner permits.", "session_id": "doc2dial_2342"}
{"topic_shift": true, "utterance": "How can I find out the operating hours at my local DMV?", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "You can find a list of locations and their hours online at the DMV website.", "session_id": "doc2dial_2342"}
{"topic_shift": true, "utterance": "What should I do to prepare for the road test?", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "Before you take your driving test, you will need to have supervised driving practice. You will also need to take a pre-licensing or driver education course.", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "Are you under the age of 18?", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "Yes. I just turned 16.", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "Okay. Due to your age, you will have to wait 6 months from the date you received your learner permit before you can schedule to road test.", "session_id": "doc2dial_2342"}
{"topic_shift": true, "utterance": "How do I pass the written permit test?", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "It's very important to study before taking the written test. You will need to get at least 14 of the 20 multiple choice questions correct to pass.", "session_id": "doc2dial_2342"}
{"topic_shift": false, "utterance": "what are the third party servicer programs about?", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "The Higher Education Act of 1965, as amended HEA, allows institutions of higher education to outsource any aspect of the institution\u2019s participation in federal student aid programs.", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "Did you want to know about the federal student aid programs?", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "Do you have questions about services necessary to determine a student's eligibility for federal student aid?", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "can you instead tell me what comes after you complete a program review?", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "FSA issues a Final Program Review Determination, which is a report that includes each specific finding, the third party servicer\u2019s response, and ED\u2019s final determination.", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "what does a third-party servicer need to provide services to a school?", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "The servicer and/or its contractors must comply with the various Title IV requirements applicable to its servicing agreement with the school.", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "how do they make sure the servicers are doing what they need to do?", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "Federal Student Aid routinely conducts program reviews to confirm that third-party servicers and the schools that they contract with meet FSA requirements for institutional eligibility, financial responsibility, and administrative capability.", "session_id": "doc2dial_3048"}
{"topic_shift": false, "utterance": "I came here looking for some information regarding my tax return. Perhaps you can answer some questions for me.", "session_id": "doc2dial_736"}
{"topic_shift": true, "utterance": "Of course. Do you want to know how we determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_736"}
{"topic_shift": false, "utterance": "No, thank you. I have some other, more urgent questions.", "session_id": "doc2dial_736"}
{"topic_shift": false, "utterance": "Do you want to know what happens if we use the 2017 tax year data?", "session_id": "doc2dial_736"}
{"topic_shift": false, "utterance": "No, it's fine.", "session_id": "doc2dial_736"}
{"topic_shift": true, "utterance": "Instead, can you tell me what happens if I only have Medicare prescription drug coverage?", "session_id": "doc2dial_736"}
{"topic_shift": false, "utterance": "In that case, you'll pay an income-related monthly adjustment amount only on the benefit you have.", "session_id": "doc2dial_736"}
{"topic_shift": true, "utterance": "I see. And what if I filed a federal income tax return for the year?", "session_id": "doc2dial_736"}
{"topic_shift": false, "utterance": "Then you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.", "session_id": "doc2dial_736"}
{"topic_shift": true, "utterance": "Makes perfect sense. Is there anything else I should know about my Medicare premium?", "session_id": "doc2dial_736"}
{"topic_shift": false, "utterance": "You should be aware that the standard Part B premium for 2020 is $ 144.60.", "session_id": "doc2dial_736"}
{"topic_shift": false, "utterance": "I need help with getting my driving record abstract.", "session_id": "doc2dial_2356"}
{"topic_shift": true, "utterance": "I can help you with that. Would you like more information about what your standard driving record abstract entails?", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "Yes, this would be very helpful.", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "You can see a sample of a driving record abstract under Description of Abstract of Driving Record PDF [ 3 ] DS-242.1 on our website.", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "Do you happen to need all information that DMV has on file for you?", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "No, I just need to see the last few years.", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "For future reference, how would I obtain this information?", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "To get a record of all your information, you'll need a lifetime driving record.", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "Can I get my abstract online?", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "Absolutely, and rest assured that no matter whether you order online, at an office, or by mail, there will be no difference in your abstract. They are all certified DMV records that come with a certification statement and the signature of the Commissioner of Motor Vehicles.", "session_id": "doc2dial_2356"}
{"topic_shift": true, "utterance": "What do I need if I decide to obtain one by mail?", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "If you wish to obtain your abstract by mail, you'll need a completed Request for DMV Records PDF [ 11 ] MV-15 and a photocopy of your proof of identity.", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "What if I just wait and get it at the DMV, when I renew my license?", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "In this case, just mark the blue box on the renewal notice. Be advised, there will be an extra $10 search fee added to your renewal fee.", "session_id": "doc2dial_2356"}
{"topic_shift": false, "utterance": "Can I file an appeal by mail?", "session_id": "doc2dial_1887"}
{"topic_shift": true, "utterance": "You don't want to file the appeal online?", "session_id": "doc2dial_1887"}
{"topic_shift": false, "utterance": "I don't", "session_id": "doc2dial_1887"}
{"topic_shift": true, "utterance": "Ok, in case you want to file the appeal online, remember that the traffic ticket must display the words \"Traffic Violations Bureau\" at the bottom of the ticket.", "session_id": "doc2dial_1887"}
{"topic_shift": false, "utterance": "Yes, the traffic ticket must have the words \"Traffic Violations Bureau\" at the bottom.", "session_id": "doc2dial_1887"}
{"topic_shift": true, "utterance": "Do I have to submit all the exhibits and documents to the hearing officer?", "session_id": "doc2dial_1887"}
{"topic_shift": false, "utterance": "Yes, otherwise any of the exhibits and documents may not be filed with the appeal.", "session_id": "doc2dial_1887"}
{"topic_shift": true, "utterance": "Can I avoid to pay the fine after filing an appeal?", "session_id": "doc2dial_1887"}
{"topic_shift": false, "utterance": "no, you have to pay the fine, filing an appeal won't change your obligation to pay the fine.", "session_id": "doc2dial_1887"}
{"topic_shift": true, "utterance": "What if my traffic ticket does not show the words \"Traffic Violations Bureau\" at the bottom?", "session_id": "doc2dial_1887"}
{"topic_shift": false, "utterance": "It has to display the words \"Traffic Violations Bureau\" at the bottom of the ticket, if not then you can't file an appeal with the Department of Motor Vehicles.", "session_id": "doc2dial_1887"}
{"topic_shift": false, "utterance": "Hello, how do I get an agent orange exam?", "session_id": "doc2dial_1139"}
{"topic_shift": false, "utterance": "Do you think you had contact with Agent Orange, an herbicide used to clear trees and plants during the Vietnam War, or other herbicides while serving in the military?", "session_id": "doc2dial_1139"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1139"}
{"topic_shift": false, "utterance": "In that case you can request a VA Agent Orange Registry health exam. Even if you don't have a known illness, the exam could alert you to illnesses that may be related to contact with herbicides.", "session_id": "doc2dial_1139"}
{"topic_shift": true, "utterance": "I see. And what are you going to examine?", "session_id": "doc2dial_1139"}
{"topic_shift": false, "utterance": "We'll examine your history of contact with Agent Orange and other herbicides, and your health history including any major illnesses or surgeries you may have had.", "session_id": "doc2dial_1139"}
{"topic_shift": true, "utterance": "That's what I thought. And how do I schedule an exam?", "session_id": "doc2dial_1139"}
{"topic_shift": false, "utterance": "To schedule an exam, contact your local VA environmental health coordinator. If you qualify, you won't have to pay anything for this exam.", "session_id": "doc2dial_1139"}
{"topic_shift": true, "utterance": "Can we make an appointment?", "session_id": "doc2dial_1139"}
{"topic_shift": false, "utterance": "Sure, simply contact your local VA environmental health coordinator.", "session_id": "doc2dial_1139"}
{"topic_shift": true, "utterance": "Oh, alright. I thought we could do it online. Will I need to pay anything for this exam?", "session_id": "doc2dial_1139"}
{"topic_shift": false, "utterance": "The exam is free for qualified Veterans.", "session_id": "doc2dial_1139"}
{"topic_shift": false, "utterance": "Hi. I'm searching some information related to how to pay a suspension fee.", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "Sure, no problem. A suspension means your driver license or privilege has be taken away for a period of time before it is returned.", "session_id": "doc2dial_2430"}
{"topic_shift": true, "utterance": "Great. Can I pay this fee online, or I need to go in person to a office?", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "Yes, you can pay online. You just will need to provide your name or dmv id number client id number.", "session_id": "doc2dial_2430"}
{"topic_shift": true, "utterance": "I can pay the suspension fee before the suspension period is over, right?", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "Yes, you can do do that. Once is done, we will send your license within 3 business days after the suspension period ends.", "session_id": "doc2dial_2430"}
{"topic_shift": true, "utterance": "Great. In case I got troubles paying online, can I send the money by mail too?", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "Yes, in some cases you can do that.", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "Have you  checked out if your suspension termination fee can be mailed?", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "Yes, it seems like I can mail it, if I need to.", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "If hat's the case, you only need to find the instructions on your suspension order.", "session_id": "doc2dial_2430"}
{"topic_shift": true, "utterance": "Once this suspension is over, I won't have any other kind of suspension problem with my driver license, right?", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "You should not have any other problem. Because a definite suspension last until your suspension period ends.", "session_id": "doc2dial_2430"}
{"topic_shift": false, "utterance": "hi i would like to know how accurate is the loan simulator?", "session_id": "doc2dial_4041"}
{"topic_shift": true, "utterance": "Do you want to know how to get the most realistic results?", "session_id": "doc2dial_4041"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4041"}
{"topic_shift": false, "utterance": "Provides complete and accurate information when using Loan Simulator. Please note that this tool cannot predict your future payments with 100% accuracy.", "session_id": "doc2dial_4041"}
{"topic_shift": true, "utterance": "And how can I collaborate to build this tool?", "session_id": "doc2dial_4041"}
{"topic_shift": false, "utterance": "Contact us to share your feedback, ask questions, and request new features.", "session_id": "doc2dial_4041"}
{"topic_shift": true, "utterance": "and what is loan simulator?", "session_id": "doc2dial_4041"}
{"topic_shift": false, "utterance": "Loan Simulator is a new tool to help you make decisions about your student loans. Use it to find a payment plan that meets your needs and goals or to decide if you want to consolidate it.", "session_id": "doc2dial_4041"}
{"topic_shift": true, "utterance": "and what do I do if I'm struggling with my payments", "session_id": "doc2dial_4041"}
{"topic_shift": false, "utterance": "Decide whether you want to temporarily stop payments or reduce your monthly payment.", "session_id": "doc2dial_4041"}
{"topic_shift": true, "utterance": "and what is the aim of the simulator?", "session_id": "doc2dial_4041"}
{"topic_shift": false, "utterance": "Loan Simulator results are for informational purposes only and should not be considered financial advice.", "session_id": "doc2dial_4041"}
{"topic_shift": false, "utterance": "Hello I need information about the benefits of GI Bill", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualified veterans and their families obtain money to cover all or some of the costs of school or training.", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "applied for and received GI Bill education benefits after 9/11?", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "If you applied for and received GI Bill education benefits after September 11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used. See your GI Bill Statement of Benefits.", "session_id": "doc2dial_1111"}
{"topic_shift": true, "utterance": "Are there more benefits and information of GI Bill?", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.", "session_id": "doc2dial_1111"}
{"topic_shift": true, "utterance": "and are there other GI Bill programs you may qualify for?", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "for example, the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.", "session_id": "doc2dial_1111"}
{"topic_shift": true, "utterance": "And Can GI Bill Post-9/11 benefits be Transferred?", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "of course Transfer your GI Bill Post-9/11 benefits to your spouse and dependents If you have unused GI Bill Post-9/11 benefits, find out if you can transfer your benefits to your spouse or dependent children", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "and what post-9/11 GI Bill benefits are there?", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "Post-9/11 GI Bill If you need help paying for school or job training and have served on active duty after September 10, 2001, find out if you can get educational benefits through the Post-9/11 GI Bill.", "session_id": "doc2dial_1111"}
{"topic_shift": false, "utterance": "Can I have these icons removed from my DMV photo document?", "session_id": "doc2dial_2418"}
{"topic_shift": true, "utterance": "Yes. You may contact the agency Parks or DEC that issued the lifetime license , privilege or credential to request they notify DMV to remove the icons", "session_id": "doc2dial_2418"}
{"topic_shift": false, "utterance": "you want to remove them through a visit to a DMV office", "session_id": "doc2dial_2418"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2418"}
{"topic_shift": false, "utterance": "you will be required to pay the amendment fee as required by the Vehicle and Traffic Law $ 12.50 for driver licenses / permits and $ 5.00 for non - driver identification cards", "session_id": "doc2dial_2418"}
{"topic_shift": true, "utterance": "Besides that, do you have to pay something else?", "session_id": "doc2dial_2418"}
{"topic_shift": false, "utterance": "for now that's what you have to pay", "session_id": "doc2dial_2418"}
{"topic_shift": true, "utterance": "For Empire passport and navigation security certificate holders with whom should I contact", "session_id": "doc2dial_2418"}
{"topic_shift": false, "utterance": "contact Parks via their website : www.parks.ny.gov", "session_id": "doc2dial_2418"}
{"topic_shift": true, "utterance": "If I don't have an improved document", "session_id": "doc2dial_2418"}
{"topic_shift": false, "utterance": "it is located above the box with the wording, \" I hereby make an anatomical gift \"", "session_id": "doc2dial_2418"}
{"topic_shift": true, "utterance": "What licenses can be added to my photographic document issued by the DMV?", "session_id": "doc2dial_2418"}
{"topic_shift": false, "utterance": "Only lifetime purchased licenses , privileges or certifications may be added to the NY State DMV issued photo documents - annual licenses can not be added", "session_id": "doc2dial_2418"}
{"topic_shift": false, "utterance": "hi i would like to get information about student loan default", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "Of course Loans must be repaid.", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "you have missed a payment or are having trouble making payments?", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.", "session_id": "doc2dial_4069"}
{"topic_shift": true, "utterance": "Who Must Declare in the Federal Perkins Loan Program?", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "The loan holder can declare that the loan is in default if they do not make their scheduled payment by the due date.", "session_id": "doc2dial_4069"}
{"topic_shift": true, "utterance": "and what should i pay?", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "It is important to pay the amount that appears on your bill and pay before the due date.", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "What happens if I am behind on my student loan for more than 90 days?", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "In that case your loan servicer will report delinquencies to the top three national credit bureaus", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "What if my payment is due?", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "The first day after you miss a student loan payment, your loan is past due or delinquent.Your loan account remains delinquent until you repay the past due amount or make other arrangements, such as deferment or leniency, or changes to repayment plans .", "session_id": "doc2dial_4069"}
{"topic_shift": false, "utterance": "I just wanted to get a little info on life insurance", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "Okay, VA life insurance can offer financial security for Veterans , service members , and their spouses and dependent children. We can help you look at your options,manage your policy and file claims.", "session_id": "doc2dial_3706"}
{"topic_shift": true, "utterance": "Do you need help getting life insurance, mananging your policy and benefits, or are you just looking to get more informed on the subject?", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "all of it", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "Okay, we will help you get life insurance, manange your policy and benefits, and give you more resources on the topic", "session_id": "doc2dial_3706"}
{"topic_shift": true, "utterance": "but can you start with the resources about what insurance I need?", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "Would you like to know more about how much life insurance you need?", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "yes I would so I don't overpay", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "You can use the life insurance needs calculator and VGLI comparison questionnaire to help you decide how much life insurance you need", "session_id": "doc2dial_3706"}
{"topic_shift": true, "utterance": "you can take care of all of my life insurance needs huh?", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "Yes, we help you explore your options, manage your policy and file claims. VA life insurance can offer financial security for Veterans, service members, and their families", "session_id": "doc2dial_3706"}
{"topic_shift": true, "utterance": "do you have a way for me to sign-up with my e-mail so you send me a newsletter or whatever you send out?", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "Yes, we have a way of signing up for Veterans benefits email updates", "session_id": "doc2dial_3706"}
{"topic_shift": false, "utterance": "Can you explain what Entrance Counseling is that is offered through Federal Student Aid?", "session_id": "doc2dial_3060"}
{"topic_shift": true, "utterance": "Are you interested in partaking of the service known as Entrance Counseling?", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "Yes, I would like to know more about it and is it suits would like to avail of the service", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "Have you previously received a Direct Loan or Federal Family Education Loan, known as an FFEL?", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "No I haven't ever received loans in this way before", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "What does entrance counseling do for me if I am borrowing as an undergraduate student?", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "Entrance Counseling fulfills any counseling requirements that arise for Direct Subsidized Loans and Direct Unsubsidized Loans", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "Is Entrance Counseling and it's process standardized across all schools?", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "Each school may have different entrance counseling requirements. You would need to check with your school's financial aid office to become au fait with their procedures. You would also need to confirm if the counseling available on this website will satisfy your school for their entrance counseling requirements", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "And how do I find out for definite if my school's entrance counseling requirements are covered off by this website?", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "Your school's financial aid office can inform you of this", "session_id": "doc2dial_3060"}
{"topic_shift": false, "utterance": "If I m still on active duty, am I eligible for Vocational Rehab and Employment?", "session_id": "doc2dial_1677"}
{"topic_shift": true, "utterance": "You may be eligible for VR&E benefits and services if you re a service member and you meet at least one of the requirements", "session_id": "doc2dial_1677"}
{"topic_shift": true, "utterance": "please give more information", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "We offer opportunities to get training and practical hands - on work experience at the same time through programs like The VR&E Special Employer Incentives SEI program for eligible Veterans who face challenges getting a job .", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "ok I need to know what are the benefits of the program", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "for more information Download the SEI program fact sheet PDF", "session_id": "doc2dial_1677"}
{"topic_shift": true, "utterance": "What kind of VR&E services can I get?", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "Depending on your needs and goals", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "yes ok", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "services may include :to determine your abilities , skills , and interests for employment", "session_id": "doc2dial_1677"}
{"topic_shift": true, "utterance": "If I m still on active duty, am I eligible for Vocational Rehab and Employment?", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty .", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "neither", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "so you can't apply for benefits because you don't meet any of the requirements", "session_id": "doc2dial_1677"}
{"topic_shift": false, "utterance": "Agent Orange exposure on Navy or Coast Guard ships", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "Did you serve on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam , between January 9 , 1962 , and May 7 , 1975 ?", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1663"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "session_id": "doc2dial_1663"}
{"topic_shift": true, "utterance": "Agent Orange exposure on Navy or Coast Guard ships", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "you may have had contact with Agent Orange , an herbicide used to clear trees and plants during the war . We refer to this as a presumption of contact .", "session_id": "doc2dial_1663"}
{"topic_shift": true, "utterance": "If we denied your claim in the past", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "you can file a new claim based on this change in law .", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "and only Blue Water Navy Veterans apply for this benefit", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "Blue Water Navy Veterans are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure .", "session_id": "doc2dial_1663"}
{"topic_shift": false, "utterance": "dfsgsf", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "dfsf", "session_id": "doc2dial_3074"}
{"topic_shift": true, "utterance": "vcxber", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "To get detailed information about this, is better if you visit each of the grants listed above lo learn about eligibility and the requirements.", "session_id": "doc2dial_3074"}
{"topic_shift": true, "utterance": "Ok, I See... But when I will have to repay this loans?", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "The repayment of your grant will depends of different scenarios.", "session_id": "doc2dial_3074"}
{"topic_shift": true, "utterance": "Ok, I get it. And there is any special condition that could help me to get this kind of aid?", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "Well, not really. But most of our grants listed above are awarded only to students with financial needs.", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "Are you interested just in a federal grants?", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "I would like to, but I think is just a possibility.", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "have you already received federal aid before?", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "Yes I have already received some help before for my education.", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "Good, then you most already know that if you receive this kind of help, you'll have to fill out the fafsa form every year you are in school.", "session_id": "doc2dial_3074"}
{"topic_shift": false, "utterance": "Is it possible for getting more than one VA education benefit at the same time?", "session_id": "doc2dial_3712"}
{"topic_shift": true, "utterance": "It is possible to qualify for more than one at once.", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "You should know, however, that if you qualify for more than one, you cannot use both at the same time. They must be used separately.", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "I did find out that I qualify for two different ones. How do I decide what to do now?", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "We can help you make the right decision for you to help maximize the benefits in your situation.", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "Do I have to call? I am deaf. Is there a TTY number?", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "Yes, we have a regular phone number as well as a TTY phone number.", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "Great, that is just what I need. Do you have the number?", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "Yes, the number for TTY is 711-xxx-xxxx.", "session_id": "doc2dial_3712"}
{"topic_shift": true, "utterance": "Ok, I was told that I qualify for Montgomery Bill under Category III. What does that category mean anyway?", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "That category is for veterans who were on active duty on September 30, 1990. Does that apply to you?", "session_id": "doc2dial_3712"}
{"topic_shift": true, "utterance": "Yes, that makes sense. How do I enroll once I decide which program is right for me?", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "The first step should be to use the GI Bill Comparison tool to make sure you are approved for the benefits.", "session_id": "doc2dial_3712"}
{"topic_shift": true, "utterance": "OK, well I have already been approved. What do I do now?", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "Now, you can call the TTY number to get more guidance in picking which benefits to use.", "session_id": "doc2dial_3712"}
{"topic_shift": false, "utterance": "looking for anything I can get on the topic of  U.S. chemical testing on vets", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "Okay, we can help you find out if you can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military.", "session_id": "doc2dial_1105"}
{"topic_shift": true, "utterance": "do you give medical care for vets that were involved in the contact with the materials?", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "Were you one of the volunteers for medical research for the U.S. biological and chemical programs between 1942 and 1975?", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "yes I was and I need help", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation.", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "who can I call or where can I go?", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "You can visit the U.S. Army web page or call 800-984-8523", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "do you have more information on Agent Orange?", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "and we also may have been in contact with asbestos, do you have anything on that?", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "Yes we do, if you worked in certain military jobs you may have had contact with asbestos toxic fibers once used in many buildings and products", "session_id": "doc2dial_1105"}
{"topic_shift": false, "utterance": "Are there any tax benefits available from the IRS in relation to education costs?", "session_id": "doc2dial_4096"}
{"topic_shift": false, "utterance": "Yes, there are benefits applicable, you can use these benefits to recoup some of the expenses that you have spent on tuition or loan interest. You can also use the benefits to maximize your college savings", "session_id": "doc2dial_4096"}
{"topic_shift": true, "utterance": "Is it possible for me to withdraw funds from an IRA account to cover my college costs?", "session_id": "doc2dial_4096"}
{"topic_shift": false, "utterance": "Yes, this is possible. You will need to pay income tax on the amount you withdraw from your IRA account, but no early withdrawal penalty will be applicable", "session_id": "doc2dial_4096"}
{"topic_shift": true, "utterance": "How do I go about applying for tax credits for my education costs?", "session_id": "doc2dial_4096"}
{"topic_shift": false, "utterance": "You will need to file a tax return, even if you normally don't do this because of your income level", "session_id": "doc2dial_4096"}
{"topic_shift": true, "utterance": "I have heard about Qualified Tuition Programs, what exactly are they?", "session_id": "doc2dial_4096"}
{"topic_shift": false, "utterance": "These are plans that are provided by a state or a school which allows you to either prepay or save up to pay your education costs. When you use these funds for your college career, the money that is withdrawn from the account is not subjected to tax", "session_id": "doc2dial_4096"}
{"topic_shift": false, "utterance": "Does the college that you are hoping to attend participate in QTP's?", "session_id": "doc2dial_4096"}
{"topic_shift": false, "utterance": "I am unsure but I don't think so", "session_id": "doc2dial_4096"}
{"topic_shift": true, "utterance": "What happens if I don't file a tax return, am I missing out on something?", "session_id": "doc2dial_4096"}
{"topic_shift": false, "utterance": "You will miss out on tax credits that will give you money back", "session_id": "doc2dial_4096"}
{"topic_shift": false, "utterance": "Hello there. I happen to own an Chinese driver license. Can you tell me if I can  use it to drive in NY without a supervising driver?", "session_id": "doc2dial_3921"}
{"topic_shift": true, "utterance": "Of course. Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "Is your driver license printed in any language except English?", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "Yes, it is in Chinese.", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "In that case you must bring an International Driving Permit or a certified translation of your driver license to the road test. The translation must be certified by a consulate, the US Department of State, or another official agency.", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "What if I have a learner permit but no valid foreign driver license?", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "Then NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "session_id": "doc2dial_3921"}
{"topic_shift": true, "utterance": "I see. What about temporary visitors?", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "Is your Temporary Visitor status that DMV has on file not expired?", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "Yes, it is not expired.", "session_id": "doc2dial_3921"}
{"topic_shift": true, "utterance": "Say, what does the translation of my license have to include?", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "The translation must include all required details, such as your name, your date of birth, the expiration date of your foreign driver license, and a list of the types of vehicles that your foreign driver license allows you to drive.", "session_id": "doc2dial_3921"}
{"topic_shift": true, "utterance": "I'll get a translation then. Tell me, what do I have to do once my temporary visitor status has been extended?", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "In that case you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "session_id": "doc2dial_3921"}
{"topic_shift": true, "utterance": "And who exactly is defined as a temporary visitor, if I may ask?", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "A Temporary Visitor is defined as anyone who is not immigrating to or not residing living in the United States. These visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country.", "session_id": "doc2dial_3921"}
{"topic_shift": false, "utterance": "I need information from my driving school instructor certificate", "session_id": "doc2dial_2381"}
{"topic_shift": true, "utterance": "passed all tests?", "session_id": "doc2dial_2381"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2381"}
{"topic_shift": false, "utterance": "If a customer or DMV employee asks to see the certificate?", "session_id": "doc2dial_2381"}
{"topic_shift": false, "utterance": "you must be able to present it.", "session_id": "doc2dial_2381"}
{"topic_shift": true, "utterance": "What is the Instruction behind the wheel in vehicles", "session_id": "doc2dial_2381"}
{"topic_shift": false, "utterance": "carsstruckssbuses", "session_id": "doc2dial_2381"}
{"topic_shift": true, "utterance": "if i driver license was issued from a state other than New York", "session_id": "doc2dial_2381"}
{"topic_shift": false, "utterance": "you must include a certified copy of your driving record from the state agency that issued your license", "session_id": "doc2dial_2381"}
{"topic_shift": false, "utterance": "what is the fee for an additional certificate?", "session_id": "doc2dial_2381"}
{"topic_shift": false, "utterance": "There is no fee for an additional certificate as long as you have a valid certificate with another driving school .1. Unless the driving school you are employed bys is authorized by DMV to conduct these tests for their employees .", "session_id": "doc2dial_2381"}
{"topic_shift": false, "utterance": "I would like some information about health care for spouses, dependents, and family caregivers.", "session_id": "doc2dial_939"}
{"topic_shift": false, "utterance": "Are you the spouse, surviving spouse, dependent child, or family caregiver of a Veteran?", "session_id": "doc2dial_939"}
{"topic_shift": false, "utterance": "None of those apply to me.", "session_id": "doc2dial_939"}
{"topic_shift": true, "utterance": "I am a biological child of a woman Vietnam War Veteran and have birth defects, can I get Health care benefits?", "session_id": "doc2dial_939"}
{"topic_shift": false, "utterance": "Then you may qualify for VA health care benefits which help pay for services needed to treat your covered birth defect and related medical conditions.", "session_id": "doc2dial_939"}
{"topic_shift": true, "utterance": "What if I am a current or surviving spouse or child of a Veteran with disabilities or a service member who died in the line of duty?", "session_id": "doc2dial_939"}
{"topic_shift": false, "utterance": "You may be able to get health insurance through Civilian Health and Medical Program of the Department of Veterans Affairs or CHAMPVA; which will cover the cost of some of the health care services and supplies.", "session_id": "doc2dial_939"}
{"topic_shift": false, "utterance": "Will it cover all the costs of the health care services and supplies I need?", "session_id": "doc2dial_939"}
{"topic_shift": false, "utterance": "it will cover some of the costs of the health care services and supplies.", "session_id": "doc2dial_939"}
{"topic_shift": true, "utterance": "What is the Camp Lejeune Family Member Program?", "session_id": "doc2dial_939"}
{"topic_shift": false, "utterance": "If you lived at U.S. marine Corps Base Camp LeJeune in North Carolina you may have had contact with contaminants in the drinking water and could cause diseases which is covered under this program.", "session_id": "doc2dial_939"}
{"topic_shift": false, "utterance": "Hello, I'm going to another state for a month. So I'd like to temporary surrender them. Could you assist me with this?", "session_id": "doc2dial_1850"}
{"topic_shift": true, "utterance": "The thing is I'm going on holidays to another state for about 3 weeks so I need to register my vehicle if a different state and that's why I'm surrendering my plate; but as I'll be back in less than a month I'd like to have my same plate and I also think the process would be easier than getting a new plate... so can I surrender my plates temporarily?", "session_id": "doc2dial_1850"}
{"topic_shift": false, "utterance": "Yes, you can. See special procedures to surrender plates temporarily here: www.dmvtemporal.com", "session_id": "doc2dial_1850"}
{"topic_shift": true, "utterance": "Okey, thanks. Btw, last week we got a plate stolen from one of our vehicles. Do I need to surrender the registration?", "session_id": "doc2dial_1850"}
{"topic_shift": false, "utterance": "Yes, you have to surrender the registration. Please report the plate as stolen, and then surrender the registration.", "session_id": "doc2dial_1850"}
{"topic_shift": true, "utterance": "What if is a motorcycle? Do I need to surrender the plate?", "session_id": "doc2dial_1850"}
{"topic_shift": false, "utterance": "It's not necessary to surrender motorcycle plates, but your motorcycle must be insured if you ride it", "session_id": "doc2dial_1850"}
{"topic_shift": true, "utterance": "Got it! About my temporary surrender, I read in the link you sent me something about a fee. What's that fee if I go to a DMV office to surrender the plate?", "session_id": "doc2dial_1850"}
{"topic_shift": false, "utterance": "DMV offices will charge you a $1 fee to process the surrender", "session_id": "doc2dial_1850"}
{"topic_shift": true, "utterance": "I think I'd rather do that online, so how can I get the FS-6 T receipt if I do the process by mail?", "session_id": "doc2dial_1850"}
{"topic_shift": false, "utterance": "We will mail you your FS-6 T receipt", "session_id": "doc2dial_1850"}
{"topic_shift": true, "utterance": "Awesome! One last question, is it necessary to surrender trailer plates?", "session_id": "doc2dial_1850"}
{"topic_shift": false, "utterance": "If the trailer has no valid registration, you MUST surrender the plate.", "session_id": "doc2dial_1850"}
{"topic_shift": false, "utterance": "Hi, please show me information about When should I add a dependent to my benefits?", "session_id": "doc2dial_1688"}
{"topic_shift": true, "utterance": "This depends on where you are in the process of filing for disability compensation .", "session_id": "doc2dial_1688"}
{"topic_shift": true, "utterance": "Who does VA consider a dependent?", "session_id": "doc2dial_1688"}
{"topic_shift": false, "utterance": "their income and net worth are below a certain amount, who meets one of the eligibility requirements listed below", "session_id": "doc2dial_1688"}
{"topic_shift": true, "utterance": "could you give me more information about adding a dependent to your VA disability compensation", "session_id": "doc2dial_1688"}
{"topic_shift": false, "utterance": "Had already received a combined disability rating of at least 30 % at the time of the marriage , birth , or adoption", "session_id": "doc2dial_1688"}
{"topic_shift": false, "utterance": "oh no. i not received this rating", "session_id": "doc2dial_1688"}
{"topic_shift": false, "utterance": "We may pay you back to the date of your marriage or the birth or adoption of your child if you meet all of the requirements listed", "session_id": "doc2dial_1688"}
{"topic_shift": false, "utterance": "it s been more than one year since you got married or had or adopted a child", "session_id": "doc2dial_1688"}
{"topic_shift": false, "utterance": "we may not pay you back to the date of the marriage , birth , or adoption", "session_id": "doc2dial_1688"}
{"topic_shift": true, "utterance": "I live outside of the U.S.", "session_id": "doc2dial_1688"}
{"topic_shift": false, "utterance": "call + 1 - 248 - 524 - 4260", "session_id": "doc2dial_1688"}
{"topic_shift": false, "utterance": "Can you help me determine my total registration fees for my commercial vehicle?", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "I will be happy to assist you with that.  Does your vehicle weigh more than 18,000 lbs? 9", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "And is this the original registration of your vehicle?", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "Yes my vehicle is less than 18,000 lbs.", "session_id": "doc2dial_1844"}
{"topic_shift": true, "utterance": "And this is the original registration of my vehicle.", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "Also, are you transferring vehicle plates from another vehicle?", "session_id": "doc2dial_1844"}
{"topic_shift": true, "utterance": "No I am not.", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "Original registration fees include vehicle plate is $25 and the fee for the title certificate of $50. The chart will determine additional fees. 5&6", "session_id": "doc2dial_1844"}
{"topic_shift": true, "utterance": "Thank you.  Do I have to pay use tax?", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "For some counties outside of New York City, there is a use tax.  Refer to the chart.", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "Ok thank you.", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "Hope this has been helpful.", "session_id": "doc2dial_1844"}
{"topic_shift": false, "utterance": "Hello there. I have several questions for you, all related to toll payment.", "session_id": "doc2dial_2395"}
{"topic_shift": true, "utterance": "Have you failed to pay a toll?", "session_id": "doc2dial_2395"}
{"topic_shift": false, "utterance": "Yes, unfortunately.", "session_id": "doc2dial_2395"}
{"topic_shift": false, "utterance": "In that case the NYS Department of Motor Vehicles, \"DMV\" may send you a Notice of Registration Suspension. The notice will advise you that if you pay all of the tolls, fees or other charges owed to the tolling authority, or have them dismissed or transferred, the suspension will not take effect.", "session_id": "doc2dial_2395"}
{"topic_shift": false, "utterance": "What about a hearing? Can I at least ask for a hearing before the DMV?", "session_id": "doc2dial_2395"}
{"topic_shift": false, "utterance": "Yes, you also have the right to a hearing before the DMV.", "session_id": "doc2dial_2395"}
{"topic_shift": true, "utterance": "And what effect can the hearing have?", "session_id": "doc2dial_2395"}
{"topic_shift": false, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges.", "session_id": "doc2dial_2395"}
{"topic_shift": true, "utterance": "Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?", "session_id": "doc2dial_2395"}
{"topic_shift": false, "utterance": "To do this, please contact the tolling authority listed on the Notice of Registration Suspension.", "session_id": "doc2dial_2395"}
{"topic_shift": true, "utterance": "Alright. Back to the topic: do I have to appear at the hearing in person?", "session_id": "doc2dial_2395"}
{"topic_shift": false, "utterance": "You may request an in-person DMV hearing or you may request a hearing by affidavit, this is a hearing on paper. The Notice of Registration Suspension provides instructions about how to submit the affidavit to DMV.", "session_id": "doc2dial_2395"}
{"topic_shift": false, "utterance": "tell me about student loan consolidation", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "I can answer your questions about consolidation so you can weigh the pros and cons and decide whether a Direct Consolidation Loan is right for you.", "session_id": "doc2dial_4082"}
{"topic_shift": true, "utterance": "do you recommend I consolidate a federal perkins loan?", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "If you have Federal Perkins Loans and you are employed in an occupation that would qualify you for Perkins Loan cancellation benefits, you should not include your Perkins Loans when you consolidate.", "session_id": "doc2dial_4082"}
{"topic_shift": true, "utterance": "are there any qualifications to consolidate loans?", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "Yes, there are eligibility requirements for receiving a Direct Consolidation Loan.", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "Did you want to consolidate a defaulted loan?", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "none of the loans are in default", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "Did you want to consolidate a defaulted loan that is being collected through garnishment of your wages , or that is being collected in accordance with a court order after a judgment was obtained against you?", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "not that either, no defaulted loans here", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "what if I was to default before consolidating? what do I do?", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "If you wanted to consolidate a defaulted loan, you must either make satisfactory repayment arrangements on the loan before you consolidate, or you must agree to repay your new Direct Consolidation Loan under another repayment plan.", "session_id": "doc2dial_4082"}
{"topic_shift": false, "utterance": "If I have a driver license from another country and I have a NY State learner permit, can I drive without a supervising driver?", "session_id": "doc2dial_3935"}
{"topic_shift": true, "utterance": "Yes. Your valid foreign driver license allows you to drive without a supervising driver .s   [42] You can drive on any street , road , highway , bridge , or tunnel , except in a DMV road test area", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "your driver license is printed in any language except English?", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "ou must bring an International Driving Permit or a certified translation of your driver license to the road test . The translation must be certified by a consulate , the US Department of State , or another official agency", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "I need more details", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence. According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "Vivir en una casa, una casa, un departamento, una habitaci\u00f3n u otro lugar similar en el estado de Nueva York durante 90 d\u00edas se considera \"evidencia presunta\"", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a NY State driver license or vehicle registration . A judge considers the law and the evidence of your intent and decides if you are a resident of New York State .", "session_id": "doc2dial_3935"}
{"topic_shift": true, "utterance": "If me temporary visitor status gets extended?", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "you must bring to a DMV offices a completed Application for Permit , Driver License or Non - Driver ID Card pdf MV-44", "session_id": "doc2dial_3935"}
{"topic_shift": true, "utterance": "If I have DHS documents that identify me as a temporary visitor?", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "your New York State driver license, permit or non - driver ID card will haves ' TEMPORARY VISITOR ' on it", "session_id": "doc2dial_3935"}
{"topic_shift": false, "utterance": "I urgently need help to avoid mortgage foreclosure.", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "Did you fall far behind on your mortgage payments?", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "Yes, you could say so. I'm in real trouble now!", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "In that case your mortgage servicer the company that handles collecting the money for your lender can take your house to cover the money owed. This process is called foreclosure. Our VA loan technicians can help you avoid foreclosure and keep your house.", "session_id": "doc2dial_905"}
{"topic_shift": true, "utterance": "Really !? That'd be great, I don't want to end up homeless. How can I avoid the foreclosure?", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "A deed in lieu of foreclosure lets you avoid the foreclosure process by signing over the deed to the home to your servicer. The home will then belong to the servicer.", "session_id": "doc2dial_905"}
{"topic_shift": true, "utterance": "What if I'm a Veteran? I mean, I served this country, now you can do something for me and help me with this foreclosure.", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "If you're a Veteran we'll provide financial counseling even if your loan isn't a VA direct or VA-backed loan.", "session_id": "doc2dial_905"}
{"topic_shift": true, "utterance": "That's a start. So how can I avoid foreclosure?", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "Well, there are 6 general ways you can try to avoid a foreclosure.", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "And what are those ways?", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "I can tell you all about those 6 general ways to avoid a foreclosure.", "session_id": "doc2dial_905"}
{"topic_shift": true, "utterance": "Hold on. Just tell me what to do here if I can't pay my mortgage.", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "In that case you should contact your loan servicer right away. The sooner you contact them, the sooner they can help you find a solution.", "session_id": "doc2dial_905"}
{"topic_shift": true, "utterance": "Look, son. I have a VA direct loan and it's more than 60 days past due. They aren't going to help. What the heck should I do?", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "Don't worry. We'll automatically assign a VA Loan Technician to your loan.", "session_id": "doc2dial_905"}
{"topic_shift": false, "utterance": "how can I get VA disability compensation", "session_id": "doc2dial_911"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "session_id": "doc2dial_911"}
{"topic_shift": true, "utterance": "do you need to know what page to llok on>?", "session_id": "doc2dial_911"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_911"}
{"topic_shift": true, "utterance": "How do you Get VA disability compensation (pay", "session_id": "doc2dial_911"}
{"topic_shift": false, "utterance": "EligibilityFind out if you re eligible for VA disability benefits for a presumptive disability or other service - connected condition", "session_id": "doc2dial_911"}
{"topic_shift": true, "utterance": "can I  Managemy Veterans disability benefits", "session_id": "doc2dial_911"}
{"topic_shift": false, "utterance": "Check your VA claim or appeal statusTrack the status of your disability claim or appeal .", "session_id": "doc2dial_911"}
{"topic_shift": true, "utterance": "Can I get More information and resources", "session_id": "doc2dial_911"}
{"topic_shift": false, "utterance": "Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability", "session_id": "doc2dial_911"}
{"topic_shift": true, "utterance": "Where do i get updates", "session_id": "doc2dial_911"}
{"topic_shift": false, "utterance": "Get updates Veterans benefits email updates", "session_id": "doc2dial_911"}
{"topic_shift": false, "utterance": "I have 6 months with my Pre-licensing Course Certificate, how much longer is it valid?", "session_id": "doc2dial_1878"}
{"topic_shift": true, "utterance": "It is valid for 1 year since the certificate is issued, while a Student Certificate of Completion is valid for 2 years.", "session_id": "doc2dial_1878"}
{"topic_shift": true, "utterance": "What should I know about speed and following distance when practicing for my road test?", "session_id": "doc2dial_1878"}
{"topic_shift": false, "utterance": "Always respect the posted speed limit and adjust your speed taking into account factors such as weather, road, visibility and traffic conditions. Maintain adequate \"cushion\" space between your vehicle and the ones you are following. Always keep in mind the \"two second rule\" described in the Driver's Manual.", "session_id": "doc2dial_1878"}
{"topic_shift": false, "utterance": "Is it okay to cross a crosswalk during my road test?", "session_id": "doc2dial_1878"}
{"topic_shift": false, "utterance": "No, you must stop before crossing the crosswalk.", "session_id": "doc2dial_1878"}
{"topic_shift": true, "utterance": "Can I take my road test without having supervised practice driving?", "session_id": "doc2dial_1878"}
{"topic_shift": false, "utterance": "Can I take my road test if I am under 18?", "session_id": "doc2dial_1878"}
{"topic_shift": false, "utterance": "You must have at least 50 hours of supervised practice driving before you take your road test.", "session_id": "doc2dial_1878"}
{"topic_shift": true, "utterance": "How many hours of supervised practice driving do I need if I have a Class DJ or MJ learner permit?", "session_id": "doc2dial_1878"}
{"topic_shift": false, "utterance": "A minimum of 50 hours that includes at least 15 hours of driving after sunset before you take a road test, and you must bring to the road test a completed Certification of Supervised Driving MV-262 signed by your parent or guardian.", "session_id": "doc2dial_1878"}
{"topic_shift": true, "utterance": "What do I need to change the class of my license?", "session_id": "doc2dial_1878"}
{"topic_shift": false, "utterance": "You need just a valid NY State driver license and you apply to amend to another license Class.", "session_id": "doc2dial_1878"}
{"topic_shift": false, "utterance": "Is it now required by law to have a REAL ID?", "session_id": "doc2dial_3909"}
{"topic_shift": true, "utterance": "The new REAL ID is optional and is not needed for either being licensed to drive or to vote or register for voting", "session_id": "doc2dial_3909"}
{"topic_shift": false, "utterance": "Have you decided that you do not wish to avail of a REAL ID?", "session_id": "doc2dial_3909"}
{"topic_shift": false, "utterance": "No, I'm just curious as to whether it's the law or not", "session_id": "doc2dial_3909"}
{"topic_shift": true, "utterance": "How do I go about getting a REAL ID?", "session_id": "doc2dial_3909"}
{"topic_shift": false, "utterance": "You can apply for a REAL ID at any time. You need to go to a DMV office. You cannot avail of a REAL ID online, by phone or by way of mail", "session_id": "doc2dial_3909"}
{"topic_shift": true, "utterance": "Are there any documents that are already REAL ID compliant?", "session_id": "doc2dial_3909"}
{"topic_shift": false, "utterance": "The enhanced driver licenses, permits or non-driver IDs along with valid US Passports are already REAL ID compliant", "session_id": "doc2dial_3909"}
{"topic_shift": true, "utterance": "How do I get a REAL ID if I have lost my Social Security Card?", "session_id": "doc2dial_3909"}
{"topic_shift": false, "utterance": "If you have mislaid your Social Security Card, you must get a replacement card before applying for a REAL ID. Further information on how to get a duplicate card is available on the Social Security Administration website.", "session_id": "doc2dial_3909"}
{"topic_shift": true, "utterance": "What if I don't want to get a REAL ID at this moment in time?", "session_id": "doc2dial_3909"}
{"topic_shift": false, "utterance": "If you have decided not to get a REAL ID, please be advised that any license, permit or ID card issued after October 30, 2017 will be marked Not for Federal Purposes", "session_id": "doc2dial_3909"}
{"topic_shift": false, "utterance": "need more info on driver responsibility assessments", "session_id": "doc2dial_2140"}
{"topic_shift": true, "utterance": "if you are convicted of driving while intoxicated. does this apply to you?", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "you will be required to pay a driver responsibility assessment every year for the next three years", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "more info please", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "see pay driver responsibility assessment 2", "session_id": "doc2dial_2140"}
{"topic_shift": true, "utterance": "what happens if i am convicted of an alcohol or drug related violation in new york state?", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "your license or privilege to drive in new york state will be revoked or suspended", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "am i eligible for a conditional license?", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "you may be eligible for a conditional license or a conditional driving privelage", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "is revoction possible?", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "your order of suspension or revocation from the department of motor vehicles dmv will indicate a nearby state or county motor behicle office where you may enroll in the impaired driver program", "session_id": "doc2dial_2140"}
{"topic_shift": true, "utterance": "names change?", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "you may see the two names interchageably.", "session_id": "doc2dial_2140"}
{"topic_shift": false, "utterance": "How are benefits determined?", "session_id": "doc2dial_520"}
{"topic_shift": true, "utterance": "If You Retire Earlyr  You can retire at any time between age 62 and full retirement age", "session_id": "doc2dial_520"}
{"topic_shift": false, "utterance": "did you start benefits early?", "session_id": "doc2dial_520"}
{"topic_shift": false, "utterance": "No I did not", "session_id": "doc2dial_520"}
{"topic_shift": true, "utterance": "are there pros and cons?", "session_id": "doc2dial_520"}
{"topic_shift": false, "utterance": "There are advantages and disadvantages to taking your benefit before your full retirement age .   [The advantage is that you collect benefits for a longer period of time  The disadvantage is your benefit is reduced", "session_id": "doc2dial_520"}
{"topic_shift": true, "utterance": "what if I start benefits early?", "session_id": "doc2dial_520"}
{"topic_shift": false, "utterance": "Your benefits will be reduced by a reduced a fraction of a percent for each month before your full retirement", "session_id": "doc2dial_520"}
{"topic_shift": true, "utterance": "oh ok", "session_id": "doc2dial_520"}
{"topic_shift": false, "utterance": "No matter what your full retirement age also called \" normal retirement age \" is  you may start receiving benefits as early as age 62 or as late as age 70", "session_id": "doc2dial_520"}
{"topic_shift": true, "utterance": "no thanks", "session_id": "doc2dial_520"}
{"topic_shift": false, "utterance": "you may be eligible for delayed retirement credits that would increase your monthly benefit ;", "session_id": "doc2dial_520"}
{"topic_shift": false, "utterance": "information about Fully developed claim for a VA pension", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "Sure. The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "what if i file a claim in the FDC program", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "we ll remove your claim from the FDC program and process it as a standard claim .", "session_id": "doc2dial_1449"}
{"topic_shift": true, "utterance": "more about the FDC program", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "please send us all the supporting documents you have and provide information about supporting documents that you don t have .", "session_id": "doc2dial_1449"}
{"topic_shift": true, "utterance": "I want to re claiming non service connected pension benefits", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "The evidence must show that you meet the requirements listed below : Your net worth and income are within certain limits And at least one of these must be true about your service .", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "what are the requirements", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "Served on active duty for any length of time during a period of war and were discharged due to a service - connected disability", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "what other requirements are there", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "Started on active duty before September 8 , 1980", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "and served at least 90 days ?", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "Your net worth and income are within certain limits .", "session_id": "doc2dial_1449"}
{"topic_shift": false, "utterance": "I'm not quite sure what I need to do to correct my information on my Social Security Card.", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "Have you recently changed your name due to the following reasons: marriage , divorce , court order , or any other reason?", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "Yes I have recently married and have taken my husband's name.", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "You will need to inform Social Security in order to get a corrected card.", "session_id": "doc2dial_68"}
{"topic_shift": true, "utterance": "What types of documents do I need?", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "If you haven't already, you will need to prove your citizenship status.", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "I haven't, how do I do so?", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "As proof of U.S. citizenship only certain documents are accepted. These include:U.S. passport ;Certificate of Naturalization N-550/N-570 ;Certificate of Citizenship N-560/N-561 ;Certificate of Report of Birth DS-1350 ;Consular Report of Birth Abroad FS-240 , CRBA", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "Do I need other documents?", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "We will also need to see your Employee identification card which must be current, not expired and show your name, identifying information such as date of birth or age and preferably a recent photograph", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "And how do I prove my name change?", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "Proof of your legal name change must be shown and we accept an official Marriage document.", "session_id": "doc2dial_68"}
{"topic_shift": false, "utterance": "Hello, who can use the retirement estimator?", "session_id": "doc2dial_3538"}
{"topic_shift": true, "utterance": "You have enough Social Security credits at this time to qualify for benefits", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "I am getting medicare, can I still use the estimator?", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "YEs you can.", "session_id": "doc2dial_3538"}
{"topic_shift": true, "utterance": "Is it accurate?", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "Unfortunately We can t provide your actual benefit amount until you apply for benefits", "session_id": "doc2dial_3538"}
{"topic_shift": true, "utterance": "are there other benefits to this?", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "YEs please use one of our other calculators", "session_id": "doc2dial_3538"}
{"topic_shift": true, "utterance": "Is there a time limit to look at each page?", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "Are you worried abnout security?", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "there are time limits for viewing each page .s     [31] You will receive a warning after 25 minutes without doing anything", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "there are time limits for viewing each page .s     [31] You will receive a warning after 25 minutes without doing anything", "session_id": "doc2dial_3538"}
{"topic_shift": false, "utterance": "I need help applying for retirement benefits.", "session_id": "doc2dial_246"}
{"topic_shift": true, "utterance": "Are you applying for benefits?", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "Yes, I want to apply.", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "It's easy to apply online.", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "What if I don't want to do it in English?", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "It will give you the option to schedule an appointment to apply in your preferred language.", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "Does it take a long time to fill out?", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "No, you can finish it in as little as 15 minutes.", "session_id": "doc2dial_246"}
{"topic_shift": true, "utterance": "Can I apply in advance for benefits?", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "Yes, you just can't check the application status until 1 month before you start getting benefits.", "session_id": "doc2dial_246"}
{"topic_shift": true, "utterance": "When you process the application?", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "A soon as we have all of your information and documents, we will process your application.", "session_id": "doc2dial_246"}
{"topic_shift": true, "utterance": "What comes next after I finish the application?", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "You will be asked to confirm the truthfulness of your answers while being recorded.", "session_id": "doc2dial_246"}
{"topic_shift": false, "utterance": "Hello, I would like to know the Terms of Service of the MyDMV account", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "can I give you an INTRODUCTION of those terms", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "you want to know what happens when you sign up for an account?", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "want to know what to do after completing your registration?", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "You can use your permanent login username and password to access applications and services.", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "Can they deactivate my account for security reasons?", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "Yes, the use of your MyDMV account depends on the validation of your identity by NY.gov.", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "and who will deactivate the account?", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "In the event that NY.gov disables access for any reason, for example, it cannot validate your identity", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "and after registering I can insure in another agency?", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "I already tried to log in with the same Username and Password?", "session_id": "doc2dial_2626"}
{"topic_shift": false, "utterance": "I am looking for information regarding what benefits my children may qualify for?", "session_id": "doc2dial_252"}
{"topic_shift": true, "utterance": "Do you qualify for Social Security disability benefits?", "session_id": "doc2dial_252"}
{"topic_shift": false, "utterance": "No, not at this time", "session_id": "doc2dial_252"}
{"topic_shift": false, "utterance": "What are the requirements for my children to qualify for benefits from my Social Security record?", "session_id": "doc2dial_252"}
{"topic_shift": false, "utterance": "If you qualify for Social Security disability benefits, your children may also qualify for benefits. Eligible children are classified as your biological child, adopted child or stepchild. Dependent grandchildren may also qualify", "session_id": "doc2dial_252"}
{"topic_shift": false, "utterance": "What are the rules governing when children can receive benefits under my Social Security record?", "session_id": "doc2dial_252"}
{"topic_shift": false, "utterance": "The first rule is that your child must be unmarried", "session_id": "doc2dial_252"}
{"topic_shift": true, "utterance": "Are there any publications that I can view regarding benefits?", "session_id": "doc2dial_252"}
{"topic_shift": false, "utterance": "You can view the following publications; Disability Benefits, Benefits for Children and also What You Need To Know When You Get Social Security Disability Benefits", "session_id": "doc2dial_252"}
{"topic_shift": true, "utterance": "Is there any way that a child can receive benefits after the age of 18?", "session_id": "doc2dial_252"}
{"topic_shift": false, "utterance": "If a child is till in full-time education at a secondary or elementary school at the age of 18, benefots for the child will continue until the child graduates or until two months after the child turns 19, whichever is first", "session_id": "doc2dial_252"}
{"topic_shift": false, "utterance": "Hello I need information about What are the acceptable proofs of ownership?", "session_id": "doc2dial_2632"}
{"topic_shift": true, "utterance": "Do you want to buy the ATV from an out-of-state ATV dealer?", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "If you purchase the ATV from an out-of-the-state ATV dealer, acceptable proof of ownership may include a manufacturer's Certificate of Origin or a manufacturer's Declaration of Origin, and the dealer's bill of sale.", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "If the ATV is transferred by an individual, can it?", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "If the ATV is transferred by a private person, acceptable proof of ownership is a New York State or out-of-state transferable certificate of registration or title signed by the previous owner to transfer the property to which", "session_id": "doc2dial_2632"}
{"topic_shift": true, "utterance": "What happens if I don't have one of these documents?", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "In that case you must provide other types of proof", "session_id": "doc2dial_2632"}
{"topic_shift": true, "utterance": "Do I need insurance coverage for my ATV?", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "You do not need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property.", "session_id": "doc2dial_2632"}
{"topic_shift": true, "utterance": "and under 15 years old can you drive?", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "Children 10-15 years old can only drive an ATV with certain requirements", "session_id": "doc2dial_2632"}
{"topic_shift": true, "utterance": "ok thanks, another question that this topic focuses on?", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "this focuses on registration", "session_id": "doc2dial_2632"}
{"topic_shift": false, "utterance": "What do I need to know about Diesel Opacity Emissions?", "session_id": "doc2dial_2154"}
{"topic_shift": true, "utterance": "Testing isn't required in some areas of New York or for out of state registered vehicles, but vehicles can be tested at any time.", "session_id": "doc2dial_2154"}
{"topic_shift": false, "utterance": "Have you failed a roadside inspection?", "session_id": "doc2dial_2154"}
{"topic_shift": false, "utterance": "No, I haven't failed a test.", "session_id": "doc2dial_2154"}
{"topic_shift": true, "utterance": "Which vehicles should be inspected?", "session_id": "doc2dial_2154"}
{"topic_shift": false, "utterance": "Diesel vehicles 1997 or newer and over 8500 pounds that are registered in New York.", "session_id": "doc2dial_2154"}
{"topic_shift": true, "utterance": "Do diesel vehicles need inspecting?", "session_id": "doc2dial_2154"}
{"topic_shift": false, "utterance": "Yes, non-exempt diesel vehicles need to be inspected.", "session_id": "doc2dial_2154"}
{"topic_shift": true, "utterance": "Do light diesel vehicles require inspections?", "session_id": "doc2dial_2154"}
{"topic_shift": false, "utterance": "Any vehicle over 8500 pounds requires inspections.", "session_id": "doc2dial_2154"}
{"topic_shift": true, "utterance": "What if my inspection certificate expires while I'm outside the DEMA?", "session_id": "doc2dial_2154"}
{"topic_shift": false, "utterance": "You can apply for a temporary waiver certificate.", "session_id": "doc2dial_2154"}
{"topic_shift": false, "utterance": "How do I get started?", "session_id": "doc2dial_534"}
{"topic_shift": true, "utterance": "is anyone in your house deceased?", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "Ok thank you for that response.  If the deceased was receiving Social Security benefits , [35] you must return the benefit received for the month of death and any later months", "session_id": "doc2dial_534"}
{"topic_shift": true, "utterance": "Can I get a lump sum", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "the surviving spouse can still receive the lump - sum if , during the month the worker died", "session_id": "doc2dial_534"}
{"topic_shift": true, "utterance": "What if I already receive benefits as a spouse?", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "So you receive benefits?", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "no I dont", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "Are you of retirement age?", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "You can apply for retirement or survivors benefits now and switch to the other higher benefit at a later date", "session_id": "doc2dial_534"}
{"topic_shift": false, "utterance": "I am looking for information regarding benefits for my widow when I pass on", "session_id": "doc2dial_54"}
{"topic_shift": true, "utterance": "Just to let you know, you are not alone in this situation, there are about five million widows and widowers receiving monthly Social Security benefits based on their deceased spouse's earnings record", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "Will your wife be relying on benefits based on your earnings should you pass away before her?", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "Yes, she would", "session_id": "doc2dial_54"}
{"topic_shift": true, "utterance": "What happens if my spouse remarries? If their future spouse is a Social Security beneficiary and the amount they receive  is more than the widow's benefit on my record, what happens?", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "In this instance, your spouse will receive a combination of benefits that equals the higher amount applicable", "session_id": "doc2dial_54"}
{"topic_shift": true, "utterance": "How do you actually define widows and widowers?", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "We define the disability of widows and widower exactly the same as we define disability for workers", "session_id": "doc2dial_54"}
{"topic_shift": true, "utterance": "What benefits are available for my children after I die?", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "Any unmarried children that you have up to the age of 19 if attending elementary or secondary school full time are eligible for receipt of Social Security benefits when you pass away", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "Do you need further information in this regard?", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "Yes, I would like to receive guidance and any further information you may have", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "I will refer you to our publication in this matter, all your questions will be answered in this particular bulletin", "session_id": "doc2dial_54"}
{"topic_shift": true, "utterance": "If my widow is in receipt of benefits after I die and is then entitled to receive benefits in her own right, what happens?", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "In a situation like this, your widow can switch to their own retirement benefit from the age of 62. This is, of course, dependant on whether they qualify for retirement benefits and that these benefits are higher than their rate as a widow", "session_id": "doc2dial_54"}
{"topic_shift": false, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1475"}
{"topic_shift": true, "utterance": "You ll need to file a claim for disability compensation .", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "you ll also need to fill out this additional form: An Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "what else should i fill", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "Application for Annual Clothing Allowance VA Form 10 - 8678 Download VA Form 10 - 8678 PDF", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "how is the payment?", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "To get your yearly payment. you ll need to qualify by August 1 of that year .", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "What happens if I manage to qualify", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "you ll receive payments between September 1 and October 31 .", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "what I have to take to the local VA medical center?", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "Bring it to the prosthetic representative at your local VA medical center .", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "You have more than one prosthetic or orthopedic device , ou have more than one skin medicine.", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "skin medicine affects more than one type of clothing?", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "You may be able to get more than one payment if you meet at least one of the requirements listed below", "session_id": "doc2dial_1475"}
{"topic_shift": false, "utterance": "I want to see about a student loan discharge", "session_id": "doc2dial_3262"}
{"topic_shift": false, "utterance": "I can help you learn more about false certification discharge to see whether you might qualify", "session_id": "doc2dial_3262"}
{"topic_shift": true, "utterance": "can I be helped if I am the parent of a student and the loan was to me?", "session_id": "doc2dial_3262"}
{"topic_shift": false, "utterance": "Yes, we can help you", "session_id": "doc2dial_3262"}
{"topic_shift": true, "utterance": "one of my problems is that I think they have done things without my consent or don't I have to sign off on things, so what can I do?", "session_id": "doc2dial_3262"}
{"topic_shift": false, "utterance": "You can Complete the Loan Discharge Application: False Certification Unauthorized Signature/Payment form if you believe that an employee of the school that determined your eligibility for the loan signed your name on the promissory note or other loan documents without your authorization", "session_id": "doc2dial_3262"}
{"topic_shift": true, "utterance": "do they discharge the entire loan if they did something wrong?", "session_id": "doc2dial_3262"}
{"topic_shift": false, "utterance": "Do you know if you meet the eligibility requirements for a discharge?", "session_id": "doc2dial_3262"}
{"topic_shift": false, "utterance": "I do, I think", "session_id": "doc2dial_3262"}
{"topic_shift": false, "utterance": "If you receive a loan discharge the entire remaining balance of your loan will be discharged, and any payments made on the loan will be refunded.", "session_id": "doc2dial_3262"}
{"topic_shift": true, "utterance": "so the unauthorized signature form can be for someone messing with my loan?", "session_id": "doc2dial_3262"}
{"topic_shift": false, "utterance": "If you believe that an employee of the school that determined your eligibility for the loan signed your name on the promissory note or other loan documents without your authorization then you should complete the form", "session_id": "doc2dial_3262"}
{"topic_shift": false, "utterance": "Hi there. I would like to get some information related on disability benefits.", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "Sure, no problem, we are here to help you to learn about your benefits, and any other doubt you may have.", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "have you already received any social security benefit before?", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "Yes, I have already receive some of this benefits.", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "Great. So we can just give you information as well as help you to manage your benefits online.", "session_id": "doc2dial_3504"}
{"topic_shift": true, "utterance": "This can be done from home?", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "Yes, you can. Through the online process from any computer.", "session_id": "doc2dial_3504"}
{"topic_shift": true, "utterance": "Great. To do this, do I have to give any more documents?", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "Yes, we can ask you for some few documents, such as your birth certificate. Do you have one with you?", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "Not right now. I'll have to ask for one.", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "You will need it for sure, if you don't have it, then we can proceed.", "session_id": "doc2dial_3504"}
{"topic_shift": true, "utterance": "This service is only offered in english?", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "The online application is only in english, but this will give you the option to schedule an appointment to apply for  the benefits in your preferred language.", "session_id": "doc2dial_3504"}
{"topic_shift": false, "utterance": "Could you please give me information as to why I would need to contact a national cemetery directly?", "session_id": "doc2dial_1313"}
{"topic_shift": true, "utterance": "You would have to contact a national cemetery directly to schedule a burial for an active-duty service member or to cancel or reschedule a burial.", "session_id": "doc2dial_1313"}
{"topic_shift": false, "utterance": "Are there any other reasons why I would have to contact them?", "session_id": "doc2dial_1313"}
{"topic_shift": false, "utterance": "Over and above the reasons already mentioned you will also have to contact a national cemetery directly to change any information you already provided to the scheduling office.", "session_id": "doc2dial_1313"}
{"topic_shift": true, "utterance": "Is there any financial help available to help pay for burial costs?", "session_id": "doc2dial_1313"}
{"topic_shift": false, "utterance": "Are you the spouse or a designated legally chosen family member of a Veteran?", "session_id": "doc2dial_1313"}
{"topic_shift": false, "utterance": "Yes I am the spouse of a Veteran.", "session_id": "doc2dial_1313"}
{"topic_shift": false, "utterance": "As you are the spouse of a Veteran you may be able to get financial help for burial and funeral costs.", "session_id": "doc2dial_1313"}
{"topic_shift": true, "utterance": "Could you provide me with information about the Burial at Sea Program?", "session_id": "doc2dial_1313"}
{"topic_shift": false, "utterance": "Do you have a specific question about the Burial at Sea program?", "session_id": "doc2dial_1313"}
{"topic_shift": false, "utterance": "Yes I do, who should I contact about it?", "session_id": "doc2dial_1313"}
{"topic_shift": false, "utterance": "I need information about applying for health care", "session_id": "doc2dial_1307"}
{"topic_shift": true, "utterance": "Are you trying to update your personal, insurance, or financial information from an earlier application?", "session_id": "doc2dial_1307"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1307"}
{"topic_shift": false, "utterance": "Do you have information on how to get care at home?", "session_id": "doc2dial_1307"}
{"topic_shift": false, "utterance": "You will need to fill out an Application for Extended Care Services", "session_id": "doc2dial_1307"}
{"topic_shift": true, "utterance": "can you tell me how to apply in person in spanish?", "session_id": "doc2dial_1307"}
{"topic_shift": false, "utterance": "Para llenar su solicitude en persona, encuetre el Centro M\u00e9dico de Veteranos mas cercano o reciba ayuda por medio del Departmaneto de Veteranos de su estado.", "session_id": "doc2dial_1307"}
{"topic_shift": true, "utterance": "how do I apply in person? in english please", "session_id": "doc2dial_1307"}
{"topic_shift": false, "utterance": "Go to your nearest VA medical center or clinic. Bring a signed Application for Health Benefits which is VA Form 10-10EZ with you. We can help you find a VA medical center or clinic near you", "session_id": "doc2dial_1307"}
{"topic_shift": true, "utterance": "will it take more than a few weeks to hear back from you after I apply?", "session_id": "doc2dial_1307"}
{"topic_shift": false, "utterance": "If more than a week has passed since you gave us your application and you haven\u2019t heard back, please don\u2019t apply again. You should call our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1307"}
{"topic_shift": false, "utterance": "Oh, hi. Please, i'm looking for some info about family benefits. could you help me out?", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "Are you currently receiving any disability benefits?", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "Yeah, i started to receive it recently.", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "Well, in that case, i can tell you that some members of your family may also qualify to get benefits on your record.", "session_id": "doc2dial_3510"}
{"topic_shift": true, "utterance": "That sounds good. Say, do you know how much could be the total amount perceived?", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "That depend on the factor of how many family members get qualified on your record, aside from the amount of your benefit. For that reason, final amount can vary, but mostly it reaches between 150 to 180 percent of your disability benefit.", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "Oh, that sounds great, really sweet. do you know an estimate of how much each family member could receive?", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "In that regard, each member can get, if qualify, up to 50 percent of your disability benefit. Of course, in this cases as in many others, there is a limit which we cannot cross and so your family receive certain up to certain amount.", "session_id": "doc2dial_3510"}
{"topic_shift": true, "utterance": "Um, it makes sense, of course. Look, what about if my spouse was on Social Security too?", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "Are you spouse about to get retirement?", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "Yeah, my spouse is waiting for that.", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "Perfect. In that case, your spouse will receive its amount first. However, if your spouse benefit on your record is higher, then your spouse may receive a mix of benefits that would equal the higher amount.", "session_id": "doc2dial_3510"}
{"topic_shift": true, "utterance": "Ok, ok. i'll keep that in mind. Now, i'm in a second marriage, so my ex-wife could receive some benefit too?", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "Yeah, in fact she/ he can receive that. In that regard, your ex-spouse must comply with the following: have been married to you for the last 10 years and to be at least 62 years.", "session_id": "doc2dial_3510"}
{"topic_shift": false, "utterance": "I want to know about the ignition interlock device.", "session_id": "doc2dial_2168"}
{"topic_shift": true, "utterance": "this is a device used to measure the alcohol content in the breath of a driver. The device connects to the vehicle ignition system and prevents the vehicle from starting if the results are not satisfactory.", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "did a court ordered you to use an ignition interlock?", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "No, it didn't.", "session_id": "doc2dial_2168"}
{"topic_shift": true, "utterance": "How can I remove an ignition interlock restriction from my driver license?", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "You have to ask your ignition interlock monitor to give you a form that states that you no longer have to install the device, then submit that form to the DMV to get you a new document without the restriction.", "session_id": "doc2dial_2168"}
{"topic_shift": true, "utterance": "Can you tell me about the Leandra's law?", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "This is a law created in November 2009, in honor of Leandra Rosado who was a child that died in a car accident in a vehicle drove by the intoxicated mother of one of her friends.", "session_id": "doc2dial_2168"}
{"topic_shift": true, "utterance": "Please tell me about the different parts of Leandra's Law and the penalties for conviction.", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "The law states that no person shall operate a motor vehicle under the influence of alcohol or drugs while having any kids 15 or younger as passengers.", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "Did the law established any new class of felony?", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "yes, the law established a new Class E Felony.", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "tell me some of the penalties for conviction.", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "Two of the penalties are, the conviction of the person to either a period of probation or to a conditional discharge, and the installation by court order of an ignition interlock device. in any vehicle operated by the convicted person.", "session_id": "doc2dial_2168"}
{"topic_shift": false, "utterance": "How do you decide if an adult child is disabled for SSDI benefits?", "session_id": "doc2dial_508"}
{"topic_shift": true, "utterance": "If a child is age 18 or older", "session_id": "doc2dial_508"}
{"topic_shift": false, "utterance": "Yes they are", "session_id": "doc2dial_508"}
{"topic_shift": true, "utterance": "What happens if the adult child get married/", "session_id": "doc2dial_508"}
{"topic_shift": false, "utterance": "Has  he or she receivesd benefits as an adult disabled since childhood", "session_id": "doc2dial_508"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_508"}
{"topic_shift": false, "utterance": "the benefits generally end if he or she gets married", "session_id": "doc2dial_508"}
{"topic_shift": true, "utterance": "What about if they have been receiving SSI on their own record? Is there other options?", "session_id": "doc2dial_508"}
{"topic_shift": false, "utterance": "benefits may be payable on a parent 's earnings record . Higher benefits might be payable and entitlement to Medicare may be possible", "session_id": "doc2dial_508"}
{"topic_shift": true, "utterance": "How do you evaluated this?", "session_id": "doc2dial_508"}
{"topic_shift": false, "utterance": "We evaluate his or her disability the same way we would evaluate the disability for any adult", "session_id": "doc2dial_508"}
{"topic_shift": true, "utterance": "How can I find out some more related information?", "session_id": "doc2dial_508"}
{"topic_shift": false, "utterance": "Read Apply For Disability Benefits Child Under Age 18 and Family Benefitss", "session_id": "doc2dial_508"}
{"topic_shift": false, "utterance": "Can you help me review what I need to do with my FAFSA form?", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "Sure, we can review what you have to do.", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "I am ready to fill out my FAFSA form now.", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "Then you should get started!", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "Is it hard to fill out the FAFSA?", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "It is an easy and straightforward process to fill out the FAFSA and you just need to select the Fill Out the FAFSA button on the home page and just follow the directions on the page.", "session_id": "doc2dial_3276"}
{"topic_shift": true, "utterance": "What if I am a dependent student?", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "You would need your parents' social security number.", "session_id": "doc2dial_3276"}
{"topic_shift": true, "utterance": "What do financial information do I need to fill out the 20219-20 FAFSA form?", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "You would need you 2017 tax information.", "session_id": "doc2dial_3276"}
{"topic_shift": true, "utterance": "Do I need to report my parents' info?", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "Are you a dependent student?", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "No, I am not a dependent student.", "session_id": "doc2dial_3276"}
{"topic_shift": false, "utterance": "what documents do I need to get a Social Security Card?", "session_id": "doc2dial_40"}
{"topic_shift": true, "utterance": "null", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "Have you legally change your name?", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "I did change my name.", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "then you should first inform Social Security.", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "where can I apply for a work authorization?", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "You can go to either the Department of Homeland Security DHS , U.S or the Citizenship and Immigration Services USCIS", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "for F-1 students currently working in curricular practical training what else is needed?", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "in that case, the Form I-20 must be provided together with the employment page completed and signed by your school official.", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "In case I need to give you as an evidence of a legal name change, can I use my old document, with my previous name?", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "yes, that would work if you changed your name more than two years ago, four if you are under 18, and your ID is not enough to identify you in our records.", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "What can I do if DHS did not authorize me to work?", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "for that matter, we would change your name on our records but can't give you a corrected card.", "session_id": "doc2dial_40"}
{"topic_shift": false, "utterance": "Talk me about the Tutorial assistance, please", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "Are you re using VA educational assistance?", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "Being like this, we may help you pay for a tutor.", "session_id": "doc2dial_1461"}
{"topic_shift": true, "utterance": "What if I'm re using the Montgomery GI Bill MGIB?", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "In that case, you can get up to $600 before we charge your benefits.", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "How can I get this benefit?", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "Your teacher at your school must agree that you need a tutor and write a letter on your behalf and he/she should send the letter to your school's certifying official and add a copy to your VA student file.", "session_id": "doc2dial_1461"}
{"topic_shift": true, "utterance": "How do I know if I am eligible for this benefit?", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "Are you re enrolled in an educational program for half-time or more?", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "No, I don't...", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "You are not eligible if you are not re using VA educational assistance.", "session_id": "doc2dial_1461"}
{"topic_shift": false, "utterance": "Does my record show on my PRIP?", "session_id": "doc2dial_2183"}
{"topic_shift": true, "utterance": "If it needs to, it will. You can request confirmation at a local branch.", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "I think it does; will it be there?", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "Yes, if needed, it will be.", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "Can I also get a copy of my record sent to me?", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "Of course you can, you can do it at a local branch.", "session_id": "doc2dial_2183"}
{"topic_shift": true, "utterance": "What effects do points have on my driving record?", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "You can see that using a referenced document or at a local branch.", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "But what if I got a revoked status?", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "You can check to see if point reduction will remove said revoked status, or you can go to a local branch.", "session_id": "doc2dial_2183"}
{"topic_shift": true, "utterance": "Can I get them reduced?", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "Yes, via a point reduction class or taking the road test over again.", "session_id": "doc2dial_2183"}
{"topic_shift": true, "utterance": "Will it hit my record before the 10 weeks it says it will?", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "Perhaps. It all depends on the reporting agency.", "session_id": "doc2dial_2183"}
{"topic_shift": false, "utterance": "Good morning.Was wondering if you can give me some info about the retirement estimator, please.", "session_id": "doc2dial_285"}
{"topic_shift": true, "utterance": "Do you want to know about how it works?", "session_id": "doc2dial_285"}
{"topic_shift": false, "utterance": "No i don't want to know that, but other thing.", "session_id": "doc2dial_285"}
{"topic_shift": true, "utterance": "Are you interested to know if you can apply to use the estimator?", "session_id": "doc2dial_285"}
{"topic_shift": false, "utterance": "No, neither that.", "session_id": "doc2dial_285"}
{"topic_shift": true, "utterance": "Ok. Then maybe you want to know about how much time you can spend on each page of the estimator?", "session_id": "doc2dial_285"}
{"topic_shift": false, "utterance": "Yeah, that one. I need to know that.", "session_id": "doc2dial_285"}
{"topic_shift": false, "utterance": "Have you tried the page before and got a time warning? Is that the cause for your request?", "session_id": "doc2dial_285"}
{"topic_shift": false, "utterance": "No, nothing like that, i can assure you that.", "session_id": "doc2dial_285"}
{"topic_shift": true, "utterance": "It doesn't matter. Please, i want to know something. I can get an estimate if i'm receiving Medicare benefits?", "session_id": "doc2dial_285"}
{"topic_shift": false, "utterance": "Yes, you can. It doesn't matter if you are only receiving Medicare benefits, still you cna get an estimate.", "session_id": "doc2dial_285"}
{"topic_shift": true, "utterance": "Ok that's a relief. Now a last question. Yo mentioned about time limits in the page, what can you tell me about that?", "session_id": "doc2dial_285"}
{"topic_shift": false, "utterance": "There's a time limit, for security reasons, so you only can stay 25 minutes before receiving a warning for inactivity. In any case, you'll be able to extend your time if you need it.", "session_id": "doc2dial_285"}
{"topic_shift": false, "utterance": "I just need a little help with the retirement estimator", "session_id": "doc2dial_291"}
{"topic_shift": true, "utterance": "Do you want to know how it works?", "session_id": "doc2dial_291"}
{"topic_shift": false, "utterance": "no, I need help with something else", "session_id": "doc2dial_291"}
{"topic_shift": true, "utterance": "Are you trying to find out if you qualify to use the Retirement Estimator?", "session_id": "doc2dial_291"}
{"topic_shift": false, "utterance": "No, not that either", "session_id": "doc2dial_291"}
{"topic_shift": true, "utterance": "Are you having trouble with the time limits for viewing pages?", "session_id": "doc2dial_291"}
{"topic_shift": false, "utterance": "Bingo, that's my issue", "session_id": "doc2dial_291"}
{"topic_shift": false, "utterance": "There is a warning that you will receive if you leave the page for over 25 minutes without doing anything. It is done for security reasons, is that the issue you are having?", "session_id": "doc2dial_291"}
{"topic_shift": false, "utterance": "No, I don't think that is my problem", "session_id": "doc2dial_291"}
{"topic_shift": false, "utterance": "I know I've been on there for more than 25 minutes and it didn't kick me out or do anything for security reasons, so why am I able to use it for more than 25 minutes without doing much?", "session_id": "doc2dial_291"}
{"topic_shift": false, "utterance": "It wouldn't kick you out after 25 minutes. For security reasons ,there are time limits for viewing each page . You will receive a warning after 25 minutes without doing anything , and you will be able to extend your time on the page .", "session_id": "doc2dial_291"}
{"topic_shift": false, "utterance": "Hey there, i'm in some situation and have to do something about my student loan. I heard i could deferment it, but i need guidance. Can you help me there, please?", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "You did right. It could be some considerations to be done before you choose a to do a deferment. With a deferment, you won't have to make any payment for your loan, but equally, any progress to pay back your loan will be halted, so it could be a risky choice.", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "Umm, yeah, and that could be bad. Can you give me an alternative to that, then?", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "Of course, no problem with that. You can always consider to use an income-driven repayment as a more healthy alternative, so you don't have to delay your payments.", "session_id": "doc2dial_2829"}
{"topic_shift": true, "utterance": "Well, that certainly looks like an alternative. I'm not saying anything, but, if i really need a deferment, you know, because my economy, can i get one?", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "Well, if you qualify under certain circumstances, indeed you can get a deferment. I have to ask then, Are you receiving welfare benefits right now?", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "No, i'm not on any of those plans right now.", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "Good. Next, then. Are you working full time, but happens that your earnings are below 150% of the poverty guideline, based on your family size and state of residence?", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "Thank God, no. I'm not employed right now, but my family are well for now.", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "That's good. Lastly, Are you by any chance, serving on the peace corps?", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "No, sorry, but no. I've never been on service for any group like that.", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "If that so, then i'm very sorry, but you can't get any deferment through this way. You should look for alternatives.", "session_id": "doc2dial_2829"}
{"topic_shift": false, "utterance": "Is it worth my while to apply for as many scholarships as possible, or will this go against me?", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "The best advice is for you to start early research into what scholarships are available", "session_id": "doc2dial_3289"}
{"topic_shift": true, "utterance": "Does a scholarship affect my student aid and if it does, to what extent?", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "If you are awarded a scholarship, you need to inform your school of this. They will then subtract the amount of the scholarship from the financial aid that you have been offered. Any amount of funding that is left over can be covered by other financial aid, which you will still be eligible for", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "Where does the funding from a scholarship go to?", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "The scholarship funds are used to pay for the cost of attendance and also take over what other financial aid would cover, for example, loans that you may have been offered", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "Am I eligible to apply for a scholarship along with student aid, or is it possible to get both?", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "A scholarship does affect your student aid as you cannot earn more in financial aid than the cost of your attendance at college or career chool", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "Do you have any questions in relation to scholarships and how they affect other funding?", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "Yes, I do, can you help me?", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "The best advice is for you to contact your financial aid office in your school, they will have all the necessary information", "session_id": "doc2dial_3289"}
{"topic_shift": true, "utterance": "Are there different types of scholarships that are available or are they all just basically the same?", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "Some scholarships are merit-based, where the scholarship giver sets standards and the applicant meets or exceeds these standards. These merit scholarships can be awarded based on academic success or a combination of academia and a special talent, trait or interest", "session_id": "doc2dial_3289"}
{"topic_shift": false, "utterance": "Hello I would like to become an instructor at a driving school. Would you tell me a bit about the requirements?", "session_id": "doc2dial_2197"}
{"topic_shift": true, "utterance": "Certainly. In order to be certified you must be employed by a licensed driving school and be at least 21 years of age.", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "Additional information is available as well. Would you be interested in receiving it?", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "Yes please tell me about this information.", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "You must contact DTP or Drier Training Program for said information.", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "Is there additional training if I want to be a fully qualified instructor?", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "Yes there is a 30-hour Teaching Techniques and Methodology course for those that wish to teach the Pre - licensing Course.", "session_id": "doc2dial_2197"}
{"topic_shift": true, "utterance": "Are driving schools investigated on a regular basis?", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "Yes the DMV conducts inspections and audits that require driving schools to follow requirements and typically the regulations of the municipality in which it is operating.", "session_id": "doc2dial_2197"}
{"topic_shift": true, "utterance": "Will I receive an official certificate once I pass all the required exams?", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "Yes and you must possess this certificate at all times while providing driving instructions.", "session_id": "doc2dial_2197"}
{"topic_shift": true, "utterance": "What is the address of the DTP please?", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "New York State Department of Motor VehiclesBureau of Driver Training Program6 Empire State Plaza, Room 327Albany, NY 12228473 - 7174", "session_id": "doc2dial_2197"}
{"topic_shift": false, "utterance": "Hello, how do I proceed to obtain a Social Security Card for my kid?", "session_id": "doc2dial_97"}
{"topic_shift": true, "utterance": "You require proof that your child is a U.S. citizen.", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "Do you possess a U.S .- State - Issued birth certificate that recorded his or her birth before age 5?", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "Yes I have that somewhere.", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "Well then you must present it to Social Security.", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "What if I can't find it or it's lost?", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "In that eventuality we can consider other documents, like your child 's passport as proof of his or her age.", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "He never had a social security card, do I need to prove that?", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "Yes we need evidence through documentation of that fact.", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "What if I don't have his passport?", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "Other documents that might be accepted include a State - issued non - driver 's identification card or an Adoption decree.", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "Is a passport just as good as a birth certificate for proof of how old he is?", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "Other documents , such as your child 's passport , may be considered as proof of his or her age.", "session_id": "doc2dial_97"}
{"topic_shift": false, "utterance": "I have some questions about the FAFSA process.", "session_id": "doc2dial_2801"}
{"topic_shift": false, "utterance": "You can get in-depth information about the FAFSA form and what to expect after you turn in your application.", "session_id": "doc2dial_2801"}
{"topic_shift": true, "utterance": "What are some trending topics?", "session_id": "doc2dial_2801"}
{"topic_shift": false, "utterance": "One such topic is which school year should I select if I am applying for a summer session, is this helpful to you?", "session_id": "doc2dial_2801"}
{"topic_shift": false, "utterance": "Yes, this is the topic I need help with.", "session_id": "doc2dial_2801"}
{"topic_shift": true, "utterance": "Are there common questions I can get answered as a FAFSA filer?", "session_id": "doc2dial_2801"}
{"topic_shift": false, "utterance": "yes, we can answer a lot of questions you have about FAFSA.", "session_id": "doc2dial_2801"}
{"topic_shift": true, "utterance": "Can I get help with the FAFSA process before I begin?", "session_id": "doc2dial_2801"}
{"topic_shift": false, "utterance": "Yes, we can help you with the FAFSA process before you begin.", "session_id": "doc2dial_2801"}
{"topic_shift": true, "utterance": "Can you tell me the next steps after the FAFSA form?", "session_id": "doc2dial_2801"}
{"topic_shift": false, "utterance": "Yes, we can give help with what happens after you submit your FAFSA form.", "session_id": "doc2dial_2801"}
{"topic_shift": true, "utterance": "How can I get help using the FSA ID?", "session_id": "doc2dial_2801"}
{"topic_shift": false, "utterance": "We can help with FSA ID that you use on the Federal Student Aid websites.", "session_id": "doc2dial_2801"}
{"topic_shift": false, "utterance": "hello i would like to get information about new applicants", "session_id": "doc2dial_2815"}
{"topic_shift": true, "utterance": "not currently on an income-based plan and want to apply for one?", "session_id": "doc2dial_2815"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2815"}
{"topic_shift": false, "utterance": "You can request an income-based payment plan that limits your payments to a percentage of your income", "session_id": "doc2dial_2815"}
{"topic_shift": true, "utterance": "What plan could be suitable for me?", "session_id": "doc2dial_2815"}
{"topic_shift": false, "utterance": "East: Income - Contingent Repayment Plan ICR Plan", "session_id": "doc2dial_2815"}
{"topic_shift": true, "utterance": "How do I calculate my payment if my income has changed?", "session_id": "doc2dial_2815"}
{"topic_shift": false, "utterance": "you can request that your income-based payment be recalculated to reduce your current monthly payment", "session_id": "doc2dial_2815"}
{"topic_shift": true, "utterance": "Who should complete this?", "session_id": "doc2dial_2815"}
{"topic_shift": false, "utterance": "Borrowers who are not currently on an IDR plan looking for a lower monthly payment on their federal student loans", "session_id": "doc2dial_2815"}
{"topic_shift": true, "utterance": "Is there a repayment plan?", "session_id": "doc2dial_2815"}
{"topic_shift": false, "utterance": "of course As you earn the REPAYE reimbursement plan", "session_id": "doc2dial_2815"}
{"topic_shift": false, "utterance": "I need help with planning my retirement benefits.", "session_id": "doc2dial_83"}
{"topic_shift": true, "utterance": "Would you be interested in using our online calculator?", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "No, I'm not sure what that is.", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "How accurate is this calculator? Does it calculate benefit increases?", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "Yes, our calculator is updated regularly with new benefit increases.", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "I want it to be as accurate as possible, do you have any other tools that can help me?", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "Yes, we do. Our Detailed Calculator will ensure that you are given the most accurate estimates.", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "How do I use it?", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "First, you will need to enter all your past earnings.", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "This is for the Detailed Calculator, am I right?", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "Yes, you are correct.", "session_id": "doc2dial_83"}
{"topic_shift": false, "utterance": "Are other family members eligible for survivor benefits?", "session_id": "doc2dial_3588"}
{"topic_shift": true, "utterance": "Do you need to know what family members are eligible?", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "Yes, I would like to know if they are eligible.", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "Do you have a stepchild, grandchild, step grandchild, or adopted child?", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "Then you do not have family members that are eligible.", "session_id": "doc2dial_3588"}
{"topic_shift": true, "utterance": "Are there any special situations I should know about survivor benefits?", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "Have you all ready received benefits as a spouse?", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "Yes, I receive benefits as a spouse.", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "Then it will be easy and your benefits will automatically switch over to survivors benefits once we receive the report of death.", "session_id": "doc2dial_3588"}
{"topic_shift": true, "utterance": "Is there a maximum limit to the amount a family could get?", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "Yes, there is a limit to the amount family members can receive each month and it varies but is generally between 150 to 180 percent of the basic benefit rate.", "session_id": "doc2dial_3588"}
{"topic_shift": false, "utterance": "I'm selling a car 'as is' and need more info", "session_id": "doc2dial_2696"}
{"topic_shift": true, "utterance": "Okay, some exceptions allow you to use a Salvage Certificate to sell a vehicle as \"junk\". The DMV cannot issue a title certificate or a registration to a junk vehicle or a salvage vehicle that is rebuilt unless the vehicle passes a salvage vehicle examination.", "session_id": "doc2dial_2696"}
{"topic_shift": false, "utterance": "did you need help with the title certificate?", "session_id": "doc2dial_2696"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2696"}
{"topic_shift": true, "utterance": "how recent are these new rules?", "session_id": "doc2dial_2696"}
{"topic_shift": false, "utterance": "They started in the Summer of 2018", "session_id": "doc2dial_2696"}
{"topic_shift": true, "utterance": "Anything new with surety bonds?", "session_id": "doc2dial_2696"}
{"topic_shift": false, "utterance": "Are you trying to get a surety bond?", "session_id": "doc2dial_2696"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2696"}
{"topic_shift": false, "utterance": "You need to contact a surety insurance company to get a surety bond. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Don't forget to write your Facility Number on the bond", "session_id": "doc2dial_2696"}
{"topic_shift": true, "utterance": "where can I get more information on all of this?", "session_id": "doc2dial_2696"}
{"topic_shift": false, "utterance": "The best source of information is the NY State Dealers & Transporters Regulations PDF", "session_id": "doc2dial_2696"}
{"topic_shift": false, "utterance": "Can you help me and tell me where should I begin?", "session_id": "doc2dial_590"}
{"topic_shift": true, "utterance": "You can apply online for Medicare even if you are not ready to retire .   [4] Use our online application to sign up for Medicare", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "You can apply online for Medicare even if you are not ready to retire .s   [4] Use our online application to sign up for Medicare", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "Where can i get more information on this?", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "visit Applying for Medicare Only Before You Decide", "session_id": "doc2dial_590"}
{"topic_shift": true, "utterance": "are there other options  as well", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "You can also apply By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday .", "session_id": "doc2dial_590"}
{"topic_shift": true, "utterance": "When should I apply?", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "You should sign up for Medicare three months before reaching age 65 , even if you are not ready to start receiving retirement benefits", "session_id": "doc2dial_590"}
{"topic_shift": true, "utterance": "Who is medicare managed by?", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "Medicare is managed by the Centers for Medicare and Medicaid Services CMS", "session_id": "doc2dial_590"}
{"topic_shift": true, "utterance": "are there other medicare options?", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "You can also apply : By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday", "session_id": "doc2dial_590"}
{"topic_shift": false, "utterance": "Can a person apply online for medicare only?", "session_id": "doc2dial_584"}
{"topic_shift": true, "utterance": "have you enrolled in medicare?", "session_id": "doc2dial_584"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_584"}
{"topic_shift": true, "utterance": "can I apply online for medicare?", "session_id": "doc2dial_584"}
{"topic_shift": false, "utterance": "are you at least 64 years and nine months?", "session_id": "doc2dial_584"}
{"topic_shift": true, "utterance": "are there other enrollment options?", "session_id": "doc2dial_584"}
{"topic_shift": false, "utterance": "You can also apply  By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday", "session_id": "doc2dial_584"}
{"topic_shift": true, "utterance": "I am not currently getting social security retirement can I still apply?", "session_id": "doc2dial_584"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_584"}
{"topic_shift": false, "utterance": "Who can apply for Medicare online?", "session_id": "doc2dial_584"}
{"topic_shift": false, "utterance": "You can use our online Medicare application if you  Are at least 64 years and 9 months old", "session_id": "doc2dial_584"}
{"topic_shift": false, "utterance": "Hello I need information about Which vehicles are subject to California emission standards?", "session_id": "doc2dial_2682"}
{"topic_shift": false, "utterance": "is your vehicle exempt?", "session_id": "doc2dial_2682"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2682"}
{"topic_shift": false, "utterance": "How do I meet the standard?", "session_id": "doc2dial_2682"}
{"topic_shift": false, "utterance": "your vehicle must meet the California emissions standard if you have less than 7,500 miles on the odometer and you are  a 1996 model year or a newer light duty passenger or van vehicle that has a GVWR gross vehicle weight rating of 6,000 lbs or less", "session_id": "doc2dial_2682"}
{"topic_shift": true, "utterance": "How can I find out if my vehicle meets the California emissions standard?", "session_id": "doc2dial_2682"}
{"topic_shift": false, "utterance": "Do you want to know how to determine if a vehicle meets the California emissions standard?", "session_id": "doc2dial_2682"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2682"}
{"topic_shift": true, "utterance": "My vehicle meets the California emissions standard, but this is not stated in the MCO, or I do not have the MCO. What I can do?", "session_id": "doc2dial_2682"}
{"topic_shift": false, "utterance": "You or the car dealer can certify compliance on a 'Certificate of Compliance or Emission Exemption' form MV-74.", "session_id": "doc2dial_2682"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about the Mitigating Circumstances Test", "session_id": "doc2dial_2872"}
{"topic_shift": true, "utterance": "You should know that a satisfactory repayment agreement has been established and six months of voluntary monthly payments have been made, consecutive and punctual.", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "Have you reviewed the above information and no longer want to document mitigating circumstances?", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "in that case you have the various options", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "How can I ensure that when you send the mail it does not reach the spam mailbox?", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "To prevent our emails from reaching your spam or junk email, please add StudentLoanSupport@ed.gov to your list of trusted senders.", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "and what documentation is required?", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "A copy of the actual version is essential.", "session_id": "doc2dial_2872"}
{"topic_shift": true, "utterance": "and can it be a collection account?", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "Any open or closed account that has been placed in collection during the two years prior to the date of the credit report with a balance greater than zero.", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "and a charged account works too?", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "yes. Account charged: Any account opened or closed that has been canceled canceled during the two years prior to the date of the credit report with a balance greater than zero", "session_id": "doc2dial_2872"}
{"topic_shift": false, "utterance": "I want to know about the IT Standards Library, especially about the General and Federal Guidelines section.", "session_id": "doc2dial_2866"}
{"topic_shift": true, "utterance": "this is the section that highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards, and guidelines applicable to information and information technology management.", "session_id": "doc2dial_2866"}
{"topic_shift": true, "utterance": "Do you want to know about the resources available to you?", "session_id": "doc2dial_2866"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_2866"}
{"topic_shift": true, "utterance": "Please tell me some of the resources available about the Lifecycle Management Methodology.", "session_id": "doc2dial_2866"}
{"topic_shift": false, "utterance": "Apart from the Lifecycle Management Methodology in itself, you can also get information about the LMM Tailoring Plan Template.", "session_id": "doc2dial_2866"}
{"topic_shift": true, "utterance": "and about the General and Federal Guidelines section, to what agencies it applies?", "session_id": "doc2dial_2866"}
{"topic_shift": false, "utterance": "The standards and guidelines from this section apply to all federal agencies and departments.", "session_id": "doc2dial_2866"}
{"topic_shift": true, "utterance": "What is the purpose of the Lifecycle Management Methodology?", "session_id": "doc2dial_2866"}
{"topic_shift": false, "utterance": "the LMM is a comprehensive process for managing information projects from vision to retirement.", "session_id": "doc2dial_2866"}
{"topic_shift": true, "utterance": "Tell me a bit about the Federal Student Aid Specific REsources section.", "session_id": "doc2dial_2866"}
{"topic_shift": false, "utterance": "this section includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and it also contains all pertinent references that an IT project may be required to comply with.", "session_id": "doc2dial_2866"}
{"topic_shift": false, "utterance": "I need help with changing my address. Can you walk me through the process?", "session_id": "doc2dial_2655"}
{"topic_shift": true, "utterance": "Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "Are you moving?", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "Yes, that's the reason why I want to change the address.", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "Then you must report a change of residence address on your license, permit, non-driver ID or vehicle records to the DMV within 10 days.", "session_id": "doc2dial_2655"}
{"topic_shift": true, "utterance": "What else should I consider if I'm changing my address?", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "You can write your new address on the back of your driver license, non-driver ID card or learner permit, and on the front of the registration document carefully draw lines through the old address. Do not write the new address on a title certificate.", "session_id": "doc2dial_2655"}
{"topic_shift": true, "utterance": "What if I rather want to replace my documents for up-to-date ones?", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "In that case, be sure to include payment. You can find payment information on the Change Address (MV-232) form.", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "Can I also change my address by mail?", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "Sure. To change your license, permit, non-driver ID and/or the address on your registration, simply mail a completed Address Change (MV-232) form to us.", "session_id": "doc2dial_2655"}
{"topic_shift": false, "utterance": "Good, what is the Benefits Planner?", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "It is noteworthy that Social Security can provide benefits to several of your family.", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_235"}
{"topic_shift": true, "utterance": "What is Disability Benefits?", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "You can review the Disability Planner to find information regarding benefits.", "session_id": "doc2dial_235"}
{"topic_shift": true, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "It is important to highlight that you must be retireable.", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "Where can I find more information?", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "You can also qualify if you are disabled.", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "What else should I know.", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "Of course also when when you die.", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "The benefits cover you, your spouse, and other eligible family members.", "session_id": "doc2dial_235"}
{"topic_shift": true, "utterance": "What are the survivor benefits?", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "You can find that information in the Survivor Planner.", "session_id": "doc2dial_235"}
{"topic_shift": false, "utterance": "How does one qualify?", "session_id": "doc2dial_553"}
{"topic_shift": false, "utterance": "Have you worked or have a medical condition?", "session_id": "doc2dial_553"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_553"}
{"topic_shift": true, "utterance": "What if an adult child is disabled?", "session_id": "doc2dial_553"}
{"topic_shift": false, "utterance": "We send the application to the Disability Determination Services in your state that completes the disability decision for us", "session_id": "doc2dial_553"}
{"topic_shift": true, "utterance": "What if the adult child gets married?", "session_id": "doc2dial_553"}
{"topic_shift": false, "utterance": "If they are disabled ,  they can speed up the application process if they complete an Adult Disability Report and have it available at the time of their appointment", "session_id": "doc2dial_553"}
{"topic_shift": true, "utterance": "how do I qualify?", "session_id": "doc2dial_553"}
{"topic_shift": false, "utterance": "To qualify for Social Security disability benefits , you must first have worked in jobs covered by Social Security", "session_id": "doc2dial_553"}
{"topic_shift": true, "utterance": "is my condition listed?", "session_id": "doc2dial_553"}
{"topic_shift": false, "utterance": "we maintain a list of medical conditions that we consider so severe that it prevents a person from completing substantial gainful activity", "session_id": "doc2dial_553"}
{"topic_shift": false, "utterance": "What do I need to register my ATV for the first time?", "session_id": "doc2dial_2133"}
{"topic_shift": true, "utterance": "Do I need to register my ATV if I live in both NY and another state?", "session_id": "doc2dial_2133"}
{"topic_shift": false, "utterance": "Do I need to renew registration if it is not new?", "session_id": "doc2dial_2133"}
{"topic_shift": false, "utterance": "How do I get a copy of my declaration of exemption?", "session_id": "doc2dial_2133"}
{"topic_shift": true, "utterance": "What if I do not operate my ATV  on the highway", "session_id": "doc2dial_2133"}
{"topic_shift": false, "utterance": "Onl y part of a highway between two off highway trails will be posted for atv use", "session_id": "doc2dial_2133"}
{"topic_shift": true, "utterance": "What if the ATV was not previously registered from a NY dealer", "session_id": "doc2dial_2133"}
{"topic_shift": false, "utterance": "You must complete a vehicle registation/ title application at the NY DMV", "session_id": "doc2dial_2133"}
{"topic_shift": true, "utterance": "What if the vehicle is over 70 inches wide", "session_id": "doc2dial_2133"}
{"topic_shift": false, "utterance": "Then it will not be regarded as an off road vehicle", "session_id": "doc2dial_2133"}
{"topic_shift": true, "utterance": "Who can operated the ATV", "session_id": "doc2dial_2133"}
{"topic_shift": false, "utterance": "Any one who has completed the safety training course approved by the DMV", "session_id": "doc2dial_2133"}
{"topic_shift": false, "utterance": "Can other family members be eligible? for Survivor benefits", "session_id": "doc2dial_547"}
{"topic_shift": true, "utterance": "Yes, do you want to know which family members may be eligible?", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "Do you have a stepchild, grandchild, grandchild, or foster child?", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "if I have", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "Do you have parents alive?", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "Unfortunately not", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "for now, only your stepchild, grandchild, grandchild or adoptive child may receive the benefit", "session_id": "doc2dial_547"}
{"topic_shift": true, "utterance": "in case of a widow or widower?", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "You should know that a widow or widower can start receiving a benefit at a reduced rate, and then, at full retirement age, switch to the other benefit at a non-reduced rate.", "session_id": "doc2dial_547"}
{"topic_shift": true, "utterance": "How do I get married after I turn 60?", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "your new marriage will not affect your eligibility for survivor benefits", "session_id": "doc2dial_547"}
{"topic_shift": false, "utterance": "what will the time it takes to repay a loan look like?", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "Payments are fixed and made for up to 10 years or between 10 and 30 years for consolidation loans.", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "Would you like to know how this benefits you?", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "no just wanted to know how long it takes", "session_id": "doc2dial_3239"}
{"topic_shift": true, "utterance": "what loans are eligible for the standard repayment plan?", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "Several loans from the Direct Loan Program and the FFEL Program are eligible for the Standard Repayment Plan", "session_id": "doc2dial_3239"}
{"topic_shift": true, "utterance": "do we get to choose a payment plan?", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "You have the option to choose a repayment plan. If you don\u2019t choose a repayment plan your loan servicer places you on the Standard Repayment Plan.", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "should I just let them leave me on the standard plan?", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "The Standard Repayment Plan saves you money over time because your monthly payments may be slightly higher than payments made under other plans, but you will pay off your loan sooner. You end up paying the least amount of interest over the life of your loan.", "session_id": "doc2dial_3239"}
{"topic_shift": true, "utterance": "can I use other loans to have you look at when you work out the repayments on a Direct Consolidation Loan?", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "Yes, list those loans on your consolidation application in the section for listing loans that you do not want to consolidate, but want considered in the determination of your repayment period.", "session_id": "doc2dial_3239"}
{"topic_shift": false, "utterance": "I need to make a change of address", "session_id": "doc2dial_2127"}
{"topic_shift": true, "utterance": "Do you want to report a change of business address?", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2127"}
{"topic_shift": true, "utterance": "What if the new location was previously registered as a repair shop?", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "Please provide the Facility number or name of that shop. This may be accepted as proof of zoning", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "What happens if I have an Inspection Station License?", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "Please see Inspection Station Cap Information for more details", "session_id": "doc2dial_2127"}
{"topic_shift": true, "utterance": "Where can I call to get more information?", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form , or call 1 - 518 - 474 - 0919 to get more information", "session_id": "doc2dial_2127"}
{"topic_shift": true, "utterance": "How long will it take to receive the replacement docs?", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "You will receive a replacement document in the mail in approximately 5 to 7 business days", "session_id": "doc2dial_2127"}
{"topic_shift": true, "utterance": "How long does it take to process the application?", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "It will take 6 to 8 weeks for us to process your application", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "What form do I need to report a change of address?", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19", "session_id": "doc2dial_2127"}
{"topic_shift": false, "utterance": "Hi. I just broke my leg and I can't do my job because I can't walk around. Can I get disability for that?", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "I am sorry to hear that you are injured. Did you injure yourself while you doing your military service?", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "Yes, I hurt myself while working.", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "You might be able to get a temporary 100% disability rating and benefits if you meet certain requirements.", "session_id": "doc2dial_1348"}
{"topic_shift": true, "utterance": "But I hurt myself at work. Are there more requirements than that?", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "Yes, there are, but I can walk you through them to see if you qualify. Did you get your treatment for your injury at a VA approved medical facility?", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "Yes, I did. Can I get benefits?", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "Just one more question about your broken leg. Is one of your major joints immobilized by your cast?", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "Or did you have any surgery on the leg?", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "My cast immobilizes my ankle and knee.I did have a surgery on it before they put the cast on too.", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "If you are expected to take over a month to recover, and if you are using a wheelchair or crutches, then you should qualify for temporary disability benefits.", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "The surgery hasn't healed yet and they say it's going to be about three months for me to recover. That counts right?", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "Yes, you do meet all the requirements to qualify for disability benefits with the VA.", "session_id": "doc2dial_1348"}
{"topic_shift": false, "utterance": "Hi, I'd like to know what happens if I don't answer a TVB traffic ticket?", "session_id": "doc2dial_2641"}
{"topic_shift": true, "utterance": "Do you have a traffic ticket that has not been answered in time?", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "do you want to remove the suspension?", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "To withdraw the suspension, you must contact the court responding the ticket pay $ 70 termination of the fee suspension", "session_id": "doc2dial_2641"}
{"topic_shift": true, "utterance": "What happens if I plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "Do you have 3 or more alcohol related convictions in your entire driving record?", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "Do you want to know what to do to respond to this type of traffic ticket?", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "To respond to these types of traffic tickets, contact the court directly.A suspension due to a traffic ticket is an 'indefinite' suspension. An indefinite suspension means your driver's license or driving privilege is taken from you until you pay a $ 70 suspension suspension fee and have a valid driver's license.", "session_id": "doc2dial_2641"}
{"topic_shift": false, "utterance": "How do I start the online application?", "session_id": "doc2dial_221"}
{"topic_shift": true, "utterance": "Click on the Apply for Retirement Benefits to begin the application.", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "Are you stuck on a screen?", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "Yes, I don't know the answer to some of them.", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "You can skip it and go back to it later.", "session_id": "doc2dial_221"}
{"topic_shift": true, "utterance": "How far in advance can I do the application?", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "You can apply at any time, you just won't be able to check the status until 1 month before benefits start.", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "I answered all the questions, now what do I do?", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "Click on Submit Now", "session_id": "doc2dial_221"}
{"topic_shift": true, "utterance": "Is online the only way to apply?", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "You can also apply over the phone.", "session_id": "doc2dial_221"}
{"topic_shift": true, "utterance": "Can I check to see if I'm eligible under my spouse?", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "We will let you know if you are eligible under your spouse's record.", "session_id": "doc2dial_221"}
{"topic_shift": false, "utterance": "Hello. I have a minor criminal conviction on my record and wanted to find out if I can still get student aid with it.", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "Of course. Always make sure you understand your status, and don't assume you can't get aid.", "session_id": "doc2dial_2899"}
{"topic_shift": true, "utterance": "Yes, but you see, I was charged for the possession of drug and now I no longer get student aid. What can I do?", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "In that case you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program.", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "That's great to hear. But a drug conviction is a major obstacle when getting student aid, isn't it?", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "Yes, your eligibility might be suspended if the offense occurred while you were receiving federal student aid grants, loans, or work-study.", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "Do you want to know what to do when you complete the FAFSA form?", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "After you complete the form, you will be asked whether you had a drug conviction for an offense that occurred while you were receiving federal student aid.", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "And what if I had a drug conviction?", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "Then you will be provided a worksheet to help you determine whether your conviction affects your eligibility for federal student aid.", "session_id": "doc2dial_2899"}
{"topic_shift": true, "utterance": "If I m on probation, can I still get federal student aid?", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "Yes, you can.", "session_id": "doc2dial_2899"}
{"topic_shift": false, "utterance": "What do I need to know After requesting an eligibility determination?", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "it is important that you find out what happens after requesting a pre-need eligibility determination for burial in a VA national cemetery.", "session_id": "doc2dial_1360"}
{"topic_shift": true, "utterance": "Where do I get more information about appeals?", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "Learn more about VA claims appeals and reviews See more information about claims and review processes", "session_id": "doc2dial_1360"}
{"topic_shift": true, "utterance": "if I happen to die, will my family have to pay for my funeral?", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "do you qualify for burial in a VA national cemetery?", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "] If you qualify for burial in a VA national cemetery, you will receive burial benefits at no cost to your family.", "session_id": "doc2dial_1360"}
{"topic_shift": true, "utterance": "Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "Yes Laws and personal circumstances may change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.", "session_id": "doc2dial_1360"}
{"topic_shift": true, "utterance": "What if I change my mind and don't want to be buried in a VA National Cemetery?", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "Your family members can make arrangements for your burial in a private cemetery, even if we have already sent you a decision letter prior to need. There is no need to contact VA about this change of plans.", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "do you want to make this request?", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1360"}
{"topic_shift": false, "utterance": "Can you tell me what a TNC is?", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "The TNC means transportation network company and is a business also known as a \"rideshare company\", and licensed by the DMV to use a digital network to connect with passengers.", "session_id": "doc2dial_2669"}
{"topic_shift": true, "utterance": "Is it possible for an authorized TNC drier to drop off a TNC passenger in NY City that was picked up outside of the city?", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "Yes, you are able to pick up a TNC passenger outside of NY City.", "session_id": "doc2dial_2669"}
{"topic_shift": true, "utterance": "What insurance do I need to be a TNC driver?", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "TNC companies will make sure you as a driver understand and have the required insurance.", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "Are you interested in being a TNC driver?", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_2669"}
{"topic_shift": true, "utterance": "What if I am all ready licensed to operate for hire by a NY City Taxi and Limousine Commission, can I works as a TNC driver outside of New York City?", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "Absolutely yes, but only if you are authroized by a licensed TNC company and use a different vehicle than the one you drive for hire in New York City.", "session_id": "doc2dial_2669"}
{"topic_shift": true, "utterance": "How does one become a TNC driver?", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "You definitely would need to contact one of the New York State licensed TNC companies which are Lyft and Uber.", "session_id": "doc2dial_2669"}
{"topic_shift": true, "utterance": "Can authroized TNC drivers pick up passengers in NY City?", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "Only if you are authorized by the NY City Taxi and Limousine Commission.", "session_id": "doc2dial_2669"}
{"topic_shift": false, "utterance": "Why are they delayed?", "session_id": "doc2dial_3577"}
{"topic_shift": true, "utterance": "in some circumstances your Medicare coverage may be delayed and cost more . Additional Informationr   What 's the best time to start your retirement benefits", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "is there a best time to start it?", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "ok no thanks", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "Does it ever increase?", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "Here 's some additional information that may help you decide what 's right for you :", "session_id": "doc2dial_3577"}
{"topic_shift": true, "utterance": "can i start them early?", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "yes you can, a month early", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "Why would it cost more", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "If you do not sign up ,  in some circumstances your Medicare coverage may be delayed and cost more", "session_id": "doc2dial_3577"}
{"topic_shift": false, "utterance": "Hi. I want to know what kind of documents i need for a replacement card?", "session_id": "doc2dial_209"}
{"topic_shift": true, "utterance": "Well, that would be to prove a immigration status, so you'll need to show your child's current U.S immigration document.", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "Are you going to prove your child's immigration status?", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "Yes, i want to do it.", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "Good, then you need to have Form I-551 or Lawful Permanent Resident Card or Form I-766 EAD work permit.", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "And what happens if my child doesn't have permission to work? what to do then?", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "If that's the case, then the child may apply for a SSN if a federal or local law requires for him / her to provide a SSN.", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "And if my child is a Student elegible to work?", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "If he/she falls into a F-1 student status, the child must provide a letter form his/her school official identifying him/her and confirming its school status.", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "What if i don't hapend to have any documents?", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "Then you can provide us other documents we ask you, of course they mus t be valid.", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "And if the student goes for an CPT?", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "Then the child will need to submit Form I-20 competed and signed by the school official.", "session_id": "doc2dial_209"}
{"topic_shift": false, "utterance": "Is there certain requirements I need to qualify for federal student aid?", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "Yes we can go over the basic eligibility criteria.", "session_id": "doc2dial_3211"}
{"topic_shift": true, "utterance": "Is it necessary for me to register for Selective Service if I am a male to receive federal student aid?", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "Yes since you are a male you must register with Selective Service to receive federal student aid.", "session_id": "doc2dial_3211"}
{"topic_shift": true, "utterance": "How many credits must I take to be eligible for Direct Loan Program funds?", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "You must be enrolled at the college for at least half-time to be eligible for Direct Loan Program funds.", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "What is another criteria beside being registered with Selective Service ?", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "Another criteria is to be enrolled or accepted for enrollment as a regular student in an eligible degree or certificate program.", "session_id": "doc2dial_3211"}
{"topic_shift": true, "utterance": "Why must I register for Selective Service if I want federal student aid?", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "You must register with Selective Service if you are a male and want to receive federal student aid.", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "Are you a citizen of one of the Federated States of Micronesia, the Republic of the Marshall Islands, or the Republic of Palau?", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "Yes, I am a citizen of one of those.", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "Then you are exempt from registering for Selective Service.", "session_id": "doc2dial_3211"}
{"topic_shift": false, "utterance": "How can apply for disability benefits?", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "first of all, you should apply for the benefits as soon as you become disabled.", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "Are you ready to apply now?", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "no, not yet.", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "Do you have any hearing impairment?", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "I do, yes.", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "when you need to contact us you can use our TTY number 1-800-325-0778.", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "What other option do I have?", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "You can also visit your local Social Security office.", "session_id": "doc2dial_27"}
{"topic_shift": true, "utterance": "What information do I need to give when I apply.", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "You will be asked for your social security number and proof of age. Also, the names, addresses and phone numbers of any medical institution or professional that attended your case. And the medications you are currently taking.", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "And if I'm self-employed?", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "you can provide a copy of your federal tax return.", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "Any other personal information I need to provide?", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "About the medications, you have to give the names and dosages of all the medications you are currently taking. You'll be asked some other information about your condition.", "session_id": "doc2dial_27"}
{"topic_shift": false, "utterance": "I would like to know more about VA health benefits", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "you need to be eligible for VA health care", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "how do I know if I qualify?", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "[2] If you qualify for VA health care , [3] you ll receive coverage for the services you need to help you get and stay healthy .s   [4] Learn more about your health care benefits .", "session_id": "doc2dial_1406"}
{"topic_shift": true, "utterance": "What care and services does VA health care cover?", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "[6] Each Veteran s medical benefits package is unique .s   [7] Yours will include care and services to help :s   [8] Treat illnesses and injuriess", "session_id": "doc2dial_1406"}
{"topic_shift": true, "utterance": "tell me more about the medical benefits package", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "[30] We cover preventive care services , like :s   [31] Health exams including gender - specific examss   [32] Health education including nutrition educations", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "What requirements must I meet so that you fill prescriptions by a non - VA community provider?", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "are  you enrolled in VA health care?", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "you are not eligible for these benefits", "session_id": "doc2dial_1406"}
{"topic_shift": false, "utterance": "I need to get a corrected card for my son.", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "Have you legally changed your son's name?", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "Yes, his last name has changed.", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "Is your son currently working?", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "No, he doesn't work.", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "You are in need of a new card due to a legal name change. Is that correct?", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "Yes, I'd like to receive a new card, but is it really necessary?", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "Yes, because having the wrong name on his card may delay you are your son's tax refund in the future.", "session_id": "doc2dial_33"}
{"topic_shift": true, "utterance": "I know I shouldn't have waited so long, but my son's name was changed 5 years ago. Will this be an issue in verifying his identity?", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "No, there will not be an issue as long as you have an identity document with your son's prior name on it.", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "What all do I need ot do to change his name on his Social Security card?", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "There are documents that you will need to change his name in our records.", "session_id": "doc2dial_33"}
{"topic_shift": false, "utterance": "good I need information on How to apply for rehabilitation and employment at VA Voc?", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "if you want information you can find it in VR&E or Chapter 31.", "session_id": "doc2dial_1412"}
{"topic_shift": true, "utterance": "How do I know if I am eligible for this?", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "if you are eligible we will invite you to an orientation session at the nearest VA regional benefits office.", "session_id": "doc2dial_1412"}
{"topic_shift": true, "utterance": "What if I can't go back to work right away?", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "Independent living services may be proposed to you", "session_id": "doc2dial_1412"}
{"topic_shift": true, "utterance": "I have another question. What if I am a service member who has not yet received a service-related disability rating?", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "You don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "Do you know the requirements to be eligible for benefits and services?", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "I know some", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "Have you gone through the process of the Physical Evaluation Board?", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "so if you can be eligible for VR&E benefits and services", "session_id": "doc2dial_1412"}
{"topic_shift": false, "utterance": "What requirements do I need to qualify for federal student aid?", "session_id": "doc2dial_3205"}
{"topic_shift": false, "utterance": "There are several basic eligibility criteria to meet.", "session_id": "doc2dial_3205"}
{"topic_shift": true, "utterance": "Can you please tell me the basic criteria for eligibility?", "session_id": "doc2dial_3205"}
{"topic_shift": false, "utterance": "One of the requirements is to be enrolled at least half-time to be eligible for a Direct Loan Program funds.", "session_id": "doc2dial_3205"}
{"topic_shift": true, "utterance": "What if I am a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands, or the Republic of Palau??", "session_id": "doc2dial_3205"}
{"topic_shift": false, "utterance": "Then you would be exempt from registering for selective service.", "session_id": "doc2dial_3205"}
{"topic_shift": true, "utterance": "What do I need to show to obtain a college education?", "session_id": "doc2dial_3205"}
{"topic_shift": false, "utterance": "Do you have your high school diploma or a GED certificate.", "session_id": "doc2dial_3205"}
{"topic_shift": false, "utterance": "Yes, I have my high school diploma to provide.", "session_id": "doc2dial_3205"}
{"topic_shift": false, "utterance": "Then you are qualified to get a college education.", "session_id": "doc2dial_3205"}
{"topic_shift": true, "utterance": "do I need to register with Selective Service?", "session_id": "doc2dial_3205"}
{"topic_shift": false, "utterance": "Yes, most male students need to be registered with Selective Service to receive any kind of federal student aid.", "session_id": "doc2dial_3205"}
{"topic_shift": false, "utterance": "I want to know what kind of benefits I may be able to get", "session_id": "doc2dial_3563"}
{"topic_shift": true, "utterance": "would you like to know if you or your family are eligible for increased benefits?", "session_id": "doc2dial_3563"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3563"}
{"topic_shift": true, "utterance": "Would you like some related information about benefits so you can read more about it on your own time?", "session_id": "doc2dial_3563"}
{"topic_shift": false, "utterance": "yes that would help. I need more information about benefits", "session_id": "doc2dial_3563"}
{"topic_shift": false, "utterance": "Okay, we have the following; Retirement Planner, Disability Planner, and a Survivors ' Planner", "session_id": "doc2dial_3563"}
{"topic_shift": true, "utterance": "and I have another question.  can I get benefits because of my ex wife?", "session_id": "doc2dial_3563"}
{"topic_shift": false, "utterance": "You may may be eligible for a benefit based on a former spouse's work if that marriage lasted 10 years or more .", "session_id": "doc2dial_3563"}
{"topic_shift": true, "utterance": "good to know , and do you guys have a number I could call if I can't get online?", "session_id": "doc2dial_3563"}
{"topic_shift": false, "utterance": "Yes, you can call us toll - free at 1 - 800 - 772 - 1213 .", "session_id": "doc2dial_3563"}
{"topic_shift": true, "utterance": "and I want to find out more about being eligible for benefits because of someone else's contributions, so is there something I can look at for that?", "session_id": "doc2dial_3563"}
{"topic_shift": false, "utterance": "To find out if you might be eligible for a benefit based on another person's work you can view the information about benefits on the Social Security website .You can also use the Benefit Eligibility Screening Tool BEST to find out if you could get benefits that Social Security administers. BEST will take your answers and inform you of what benefits you may be eligible for.", "session_id": "doc2dial_3563"}
{"topic_shift": true, "utterance": "and which is more private if I want to do it that way, like if I call will it be private?", "session_id": "doc2dial_3563"}
{"topic_shift": false, "utterance": "We treat all calls confidentially .", "session_id": "doc2dial_3563"}
{"topic_shift": false, "utterance": "can you give me details of Fiduciary claims", "session_id": "doc2dial_1374"}
{"topic_shift": true, "utterance": "Do you have a scheduled date?", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "You have 1 year from the date on your decision to request a decision review", "session_id": "doc2dial_1374"}
{"topic_shift": true, "utterance": "what are the decision review options", "session_id": "doc2dial_1374"}
{"topic_shift": true, "utterance": "want to know how to add new and relevant evidence", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1374"}
{"topic_shift": true, "utterance": "You want to request a new look from a superior reviewer", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1374"}
{"topic_shift": true, "utterance": "you want to know the details of Appeal before a veterans law judge", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "Download VA Form 10182  Board Appeal PDF", "session_id": "doc2dial_1374"}
{"topic_shift": true, "utterance": "Do you want to request a Board Appeal?", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "You can request a Board Appeal after an initial claim or Higher - Level Review decision . You can t request two Board Appeals in a row .", "session_id": "doc2dial_1374"}
{"topic_shift": false, "utterance": "Can I use insurance documents from other states?", "session_id": "doc2dial_1823"}
{"topic_shift": true, "utterance": "We can't accept any out-of-state vehicle insurance coverage of any kind.", "session_id": "doc2dial_1823"}
{"topic_shift": false, "utterance": "My vehicle was registered in New York. what insurance should I use?", "session_id": "doc2dial_1823"}
{"topic_shift": false, "utterance": "All vehicles registered in New York must have New York State auto liability insurance coverage.", "session_id": "doc2dial_1823"}
{"topic_shift": false, "utterance": "I own a motorcycle, do I need to get insurance for it?", "session_id": "doc2dial_1823"}
{"topic_shift": false, "utterance": "If you're going to use your motorcycle on any public road or highway you must have insurance coverage. Motorcycle registrations are only valid for one year and expire on April 30.", "session_id": "doc2dial_1823"}
{"topic_shift": false, "utterance": "What if I use my motorcycle only on the outskirts of the city?", "session_id": "doc2dial_1823"}
{"topic_shift": false, "utterance": "Any public road counts so you have to get insurance coverage.", "session_id": "doc2dial_1823"}
{"topic_shift": true, "utterance": "With how many names can I register a vehicle?", "session_id": "doc2dial_1823"}
{"topic_shift": false, "utterance": "There're only 1 or 2 names allowed on a registration registrant. Both, the primary registrant and the co-registrant must sign the vehicle registration and provide proof of identity and date of birth.", "session_id": "doc2dial_1823"}
{"topic_shift": false, "utterance": "Hi, can you give me information related to Social Security Credits?", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "As a first step to qualify you must have at least 40 Social Security credits.", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "Can you earn Security credits by paying taxes?", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "When you work and pay taxes you choose to earn credits that can be used.", "session_id": "doc2dial_792"}
{"topic_shift": true, "utterance": "How many credits do you need for retirement benefits?", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "It depends on some factors.", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "Can you explain more about it?", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "Sure, you need 40 credits to qualify for retirement.", "session_id": "doc2dial_792"}
{"topic_shift": true, "utterance": "Does the amount of credits affect the amount of benefits you receive?", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "It does not affect it but it is important to determine if you are eligible or not.", "session_id": "doc2dial_792"}
{"topic_shift": true, "utterance": "Can this vary each year?", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "Of course, you must also earn $ 5,640 to earn a maximum of four credits per year.", "session_id": "doc2dial_792"}
{"topic_shift": false, "utterance": "How do I enter my registration renewal for my vehicle?", "session_id": "doc2dial_2494"}
{"topic_shift": true, "utterance": "You should enter the vehicle plate number from your registration notice or document and should only enter letters and numbers.", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "Do you need to file a boat registration number?", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "Yes, I have to file for a boat registration also.", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "You would have to exclude the letters NY and only enter the two other letters and four numbers.", "session_id": "doc2dial_2494"}
{"topic_shift": true, "utterance": "What happens when I submit an address change online?", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "Make sure you check the ones you want because the changes to DMV records are only for ones you checked online and it will show the drivers license, permit or non-driver ID DMV photo document and registration records to locate under your name.", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "What if there are registrations in my name I can't find or not shown?", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "All you need to do is enter the plate or registration number to include them to the list and change the address for those.", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "What happens after my address change is processed?", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "There are links provided on the website to order replacement duplicate documents that show the new address and fees will apply for the duplicates.", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "What if I select \"No Change\" for any photo documents or registrations?", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "Then those DMV records will not be changed with the new address.", "session_id": "doc2dial_2494"}
{"topic_shift": false, "utterance": "I need info about a problem with my stolen plates", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "If your plates were stolen, you must surrender the vehicle registration to the DMV.", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "Were your plates stolen or do you have another problem with that?", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "Yes, my plates were stolen.", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "In that case, you must to notify the police, and ask the police to complete a police report. Bring police report to a DMV office to surrender the vehicle registration.", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "What if my plates were stolen outside of NY State?", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "In that case, get a report printed on the letterhead of a police agency in the state where the plates were stolen.", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "Can I to replace my plates without paying a fee?", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "Yes, you can. For that you must submit a police report or fill the form MV-78B indicating the plate was stolen as a result of a crime.", "session_id": "doc2dial_3952"}
{"topic_shift": true, "utterance": "What must I to bring at DMV office to request a new set of plates?", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "Bring the original plate or the form MV-78B/police report/statement", "session_id": "doc2dial_3952"}
{"topic_shift": true, "utterance": "Should I notify the police about the theft of my license plates?", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "Yes, and ask the police to complete a police report and then bring police report to a DMV office", "session_id": "doc2dial_3952"}
{"topic_shift": false, "utterance": "What is the Montgomery GI bill Active Duty?", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "The Montgomery GI Bill Active Duty MGIB - AD can help you pay for education and training programs .", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "Have you served at least 2 years active duty?", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "Great we can find out if you qualify for the MGIB-AD program.", "session_id": "doc2dial_1189"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits through the MGIB-AD program?", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "You can get education benefits through this program if you were honorably discharged and you meet the requirements of one categories .", "session_id": "doc2dial_1189"}
{"topic_shift": true, "utterance": "How do I get my enrollment certified?", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "The certifying official may be someone in your school 's financial aid , Veterans affairs , registrar , admissions , or counseling office .", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "Do you need on-the-job training or an apprenticeship?", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "For on - the - job training or an apprenticeship , the official may be someone in your school 's training , finance , or human resources office .", "session_id": "doc2dial_1189"}
{"topic_shift": false, "utterance": "I need help with understanding how to pay TVB tickets.", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "I can help with that. Do you have a TVB traffic ticket issued by New York City?", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "You can choose to plead guilty and pay for the tickets or plead not guilty and schedule a TVB hearing online, over the phone, or in a TVB office.", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "So, in order to plead not guilty, I'd have to attend a hearing?", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_2480"}
{"topic_shift": true, "utterance": "How do I set up a hearing?", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "First you will need to enter your ticket number and other required information online. Then,  verify that information.", "session_id": "doc2dial_2480"}
{"topic_shift": true, "utterance": "What if I plead guilty to an offense that carries 5 points?", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "Do you have 3 or more alcohol-related convictions on your driving record?", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_2480"}
{"topic_shift": true, "utterance": "I'm getting ready to move. Will that effect the hearing?", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "No, you will just need to provide your new address, so that a Notice of Hearing can be mailed to you. Be advised that this doesn't update your address on other DMV records. You will need to do that separately.", "session_id": "doc2dial_2480"}
{"topic_shift": true, "utterance": "What if it's a bicycle-related offense?", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "Any convictions for bicycle offenses do not require the surcharge payment and no points will be applied to your driving record.", "session_id": "doc2dial_2480"}
{"topic_shift": false, "utterance": "what will I have to pay for a learners permit?", "session_id": "doc2dial_3946"}
{"topic_shift": false, "utterance": "The fee for your first New York State driver license or permit will depend on your age when you apply and where you live.", "session_id": "doc2dial_3946"}
{"topic_shift": false, "utterance": "Do you live in the Metropolitan Commuter Transportation District?", "session_id": "doc2dial_3946"}
{"topic_shift": false, "utterance": "yes I'm in Brooklyn", "session_id": "doc2dial_3946"}
{"topic_shift": true, "utterance": "what's the cost for an enhanced permit?", "session_id": "doc2dial_3946"}
{"topic_shift": false, "utterance": "There is an additional $ 30.00 fee for an Enhanced Driver License", "session_id": "doc2dial_3946"}
{"topic_shift": true, "utterance": "do you have somewhere I can view fees?", "session_id": "doc2dial_3946"}
{"topic_shift": false, "utterance": "Yes, I can link you to a table that shows the fees", "session_id": "doc2dial_3946"}
{"topic_shift": true, "utterance": "what's the cost for a motorcycle license?", "session_id": "doc2dial_3946"}
{"topic_shift": false, "utterance": "The fees you pay when you get your first motorcycle license will depend on whether or not you currently have another class of New York State driver license and your exact age when you apply.", "session_id": "doc2dial_3946"}
{"topic_shift": true, "utterance": "what are some of the other places that fall into the metro commuter district?", "session_id": "doc2dial_3946"}
{"topic_shift": false, "utterance": "Manhattan, Bronx, Kings Brooklyn, Queens and a few others", "session_id": "doc2dial_3946"}
{"topic_shift": false, "utterance": "I need to know how many social security credits I need to qualify for benefits.", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_786"}
{"topic_shift": true, "utterance": "What if I work and pay social security taxes?", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "In that case you earn up to a maximum of four credits per year.", "session_id": "doc2dial_786"}
{"topic_shift": true, "utterance": "I see. And how many credits do I need for disability benefits?", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "Are you eligible for disability benefits?", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "Yes, I fulfill all conditions.", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "Then you must meet a recent work test and a duration work test.", "session_id": "doc2dial_786"}
{"topic_shift": true, "utterance": "What if I earn more credits than I need?", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "These extra credits do not increase your benefit amount. The average of your earnings over your working years counts, not the total number of credits you earn.", "session_id": "doc2dial_786"}
{"topic_shift": true, "utterance": "How many credits do I need for retirement benefits?", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "Were you born after 1928?", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "No, I was born in 1927.", "session_id": "doc2dial_786"}
{"topic_shift": false, "utterance": "Can you please tell me more about the county use taxes?", "session_id": "doc2dial_1837"}
{"topic_shift": true, "utterance": "This is the tax that applies to all residents of New York City and several counties in New York for the registration or renewals of a commercial vehicle", "session_id": "doc2dial_1837"}
{"topic_shift": true, "utterance": "Can you tell me how to determine the fees for a commercial vehicle?", "session_id": "doc2dial_1837"}
{"topic_shift": false, "utterance": "For that, you can use the registration fee and the county use tax charts.", "session_id": "doc2dial_1837"}
{"topic_shift": true, "utterance": "How should I calculate the correct fee?", "session_id": "doc2dial_1837"}
{"topic_shift": false, "utterance": "You have to add 3.25% to the fee listed in the chart and then change the result you get to the nearest 0.25$.", "session_id": "doc2dial_1837"}
{"topic_shift": true, "utterance": "What form should I use If I'm from outside New York City and exempt from the vehicle use tax in my county?", "session_id": "doc2dial_1837"}
{"topic_shift": false, "utterance": "For your case, you have to complete form UT-11C", "session_id": "doc2dial_1837"}
{"topic_shift": true, "utterance": "What can I use the use tax chart for counties outside New York City?", "session_id": "doc2dial_1837"}
{"topic_shift": false, "utterance": "This chart shows the use taxes and supplemental fees for all the original registrations and renewals.", "session_id": "doc2dial_1837"}
{"topic_shift": true, "utterance": "And what if I'm from New York City and exempt from the NYC vehicle use tax?", "session_id": "doc2dial_1837"}
{"topic_shift": false, "utterance": "Go and get the form UT-11 from a local DMV or from a DMV Call center", "session_id": "doc2dial_1837"}
{"topic_shift": false, "utterance": "How do  I access Va mental health services?", "session_id": "doc2dial_976"}
{"topic_shift": true, "utterance": "Find out how to access VA mental health services for posttraumatic stress disorder PTSD , psychological effects of military sexual trauma MST , depression , grief , anxiety , and other needs .  You can use some services even if you re not enrolled in VA health care .", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "IS there support outside of Va?", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "I will be glad to help you with that. For support  visit the Military OneSource website or call 800 - 342 - 9647 anytime , day or night .", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "What is the hotline number for SAMHSA?", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "No problem. Call 1800 - 662-HELP 800 - 662 - 4357.", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "Can I get support offered by other gov departments?", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "Military OneSourceThis free service provides expert support to connect military personnel and their families with the best available resources to fit their needs", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "Is there support for Substance abuse and mental health?", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "The Substance Abuse and Mental Health Services Administration SAMHSA SAMHSA offers free , confidential help with treatment referral and information services for individuals and families facing mental health and/or substance use disorders", "session_id": "doc2dial_976"}
{"topic_shift": true, "utterance": "Is the mental healthcare free?", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "Get free mental health care for a year after separation no matter your discharge status, service history, or eligibility for VA health care", "session_id": "doc2dial_976"}
{"topic_shift": false, "utterance": "what is The Affordable Care Act (ACA) and your VA health care coverage", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "The Affordable Care Act ACA also known as the health care law was created to expand access to coverage , control health care costs , and improve health care quality and care coordination", "session_id": "doc2dial_962"}
{"topic_shift": true, "utterance": "Do I still have to pay a penalty if I don t have health insurance?", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "what  If I didn t have coverage or an exemption in 2018", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "you may still have to pay a fee when you file your 2018 taxes in April 2019 .", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "you may still have to pay a fee when you file your 2018 taxes in April 2019 .", "session_id": "doc2dial_962"}
{"topic_shift": true, "utterance": "If I m not signed up for a VA or Department of Defense health care program, how do I get health coverage for 2019?", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "You may be able to get coverage through the Health Insurance Marketplace .", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "If I m not signed up for a VA or Department of Defense health care program, how do I get health coverage for 2019?", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "Open enrollment for 2019 is over But you can still enroll or change plans if you have certain life changes or qualify for free or low - cost coverage through Medicaid or the Children s Health Insurance Program CHIP", "session_id": "doc2dial_962"}
{"topic_shift": true, "utterance": "Does my health coverage through VA meet the ACA s minimum essential coverage requirement for 2018?", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "you won t have to pay the fee when you file your 2018 taxes", "session_id": "doc2dial_962"}
{"topic_shift": true, "utterance": "Do I still have to pay a penalty if I don t have health insurance?", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "Through the end of 2018  the ACA required all U.S. taxpayers to have health coverage that met a minimum standard called the minimum essential coverage requirement unless they qualified for an exemption due to certain life events , financial status , or other factors", "session_id": "doc2dial_962"}
{"topic_shift": false, "utterance": "hi i want to know how to register a leased vehicle", "session_id": "doc2dial_2331"}
{"topic_shift": true, "utterance": "do you want to register a leased vehicle?", "session_id": "doc2dial_2331"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2331"}
{"topic_shift": false, "utterance": "leased the vehicle from a dealer in New York State?", "session_id": "doc2dial_2331"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2331"}
{"topic_shift": false, "utterance": "If you leased the vehicle from a dealer in New York State, the dealer normally registers the vehicle for you by providing all the evidence and your registration request to the DMV. In this case, you don't need to do anything else", "session_id": "doc2dial_2331"}
{"topic_shift": true, "utterance": "and can you be a minor?", "session_id": "doc2dial_2331"}
{"topic_shift": false, "utterance": "Must be at least 16 years old, except for ATV records.", "session_id": "doc2dial_2331"}
{"topic_shift": true, "utterance": "and what proof do i need?", "session_id": "doc2dial_2331"}
{"topic_shift": false, "utterance": "proof of payment of sales tax, tax exemption, or purchase price see below for instructions to demonstrate proof", "session_id": "doc2dial_2331"}
{"topic_shift": true, "utterance": "What if I made the payment in another state?", "session_id": "doc2dial_2331"}
{"topic_shift": false, "utterance": "This process can reduce the amount of your New York State sales tax if the State of New York and the other state have a sales tax agreement.", "session_id": "doc2dial_2331"}
{"topic_shift": false, "utterance": "I want to know about the VA substance abuse programs", "session_id": "doc2dial_989"}
{"topic_shift": true, "utterance": "The VA health care program covers services to treat substance use problems. To access these services,  you must first apply for VA health care.", "session_id": "doc2dial_989"}
{"topic_shift": false, "utterance": "Do you want to use these services?", "session_id": "doc2dial_989"}
{"topic_shift": false, "utterance": "not right now", "session_id": "doc2dial_989"}
{"topic_shift": false, "utterance": "can you tell me what steps come after I've applied?", "session_id": "doc2dial_989"}
{"topic_shift": false, "utterance": "If you have a VA primary care provider you can talk to them about your substance use.", "session_id": "doc2dial_989"}
{"topic_shift": true, "utterance": "can you tell me more about the treatment programs?", "session_id": "doc2dial_989"}
{"topic_shift": false, "utterance": "We can help you learn more about treatment programs for substance use problems", "session_id": "doc2dial_989"}
{"topic_shift": true, "utterance": "and I need to apply for VA health care first, right?", "session_id": "doc2dial_989"}
{"topic_shift": false, "utterance": "Yes, to access services you should first apply for VA health care. I can give you the link to apply for VA health care if you want it.", "session_id": "doc2dial_989"}
{"topic_shift": true, "utterance": "can I still get help if I don't have any VA health care benefits?", "session_id": "doc2dial_989"}
{"topic_shift": false, "utterance": "Yes, we have services you can use", "session_id": "doc2dial_989"}
{"topic_shift": false, "utterance": "I need some help with setting up my social security direct deposit.", "session_id": "doc2dial_751"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_751"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_751"}
{"topic_shift": true, "utterance": "So you are currently NOT receiving benefits, correct?", "session_id": "doc2dial_751"}
{"topic_shift": false, "utterance": "No, actually I am receiving benefits. Sorry, my bad.", "session_id": "doc2dial_751"}
{"topic_shift": true, "utterance": "Are there any other viable options to set up my direct deposit, other than contacting my bank?", "session_id": "doc2dial_751"}
{"topic_shift": false, "utterance": "Yes, you can consider the Direct Express debit card as another viable option.", "session_id": "doc2dial_751"}
{"topic_shift": true, "utterance": "What do I need to consider if I already have a bank account, though?", "session_id": "doc2dial_751"}
{"topic_shift": false, "utterance": "You'll need to remember to have your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_751"}
{"topic_shift": true, "utterance": "Alright. Back to the card you mentioned: how do I sign up for it?", "session_id": "doc2dial_751"}
{"topic_shift": false, "utterance": "It's quick and easy to sign up for the card. Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795. Social Security can help you sign up.", "session_id": "doc2dial_751"}
{"topic_shift": false, "utterance": "hi. please show me information about The Program of Comprehensive Assistance for Family Caregivers", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "are you a family member caring for a Veteran with disabilities ?", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "how can you help me", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "Find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply", "session_id": "doc2dial_1638"}
{"topic_shift": true, "utterance": "Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "The Veteran you re caring for : Has a serious injury including traumatic brain injury , psychological trauma , or other mental disorder that was caused or made worse by their active - duty service on or after September 11 , 2001", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "no, before 2001", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "You ll qualify for this program based on your Veteran s qualifications", "session_id": "doc2dial_1638"}
{"topic_shift": true, "utterance": "We re working to give more family caregivers access to this program", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "Please check our MISSION Act website for ongoing updates", "session_id": "doc2dial_1638"}
{"topic_shift": false, "utterance": "I need information about the direct plus loan application for graduate students. Can you help me?", "session_id": "doc2dial_4026"}
{"topic_shift": true, "utterance": "Are you wondering what a Direct PLUS Loan Application for Graduate/Professional Students is?", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "No, I know that already.", "session_id": "doc2dial_4026"}
{"topic_shift": true, "utterance": "Do you want to know how to apply for a PLUS loan?", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "First you need to log in to start your application.", "session_id": "doc2dial_4026"}
{"topic_shift": true, "utterance": "Wait, can you describe the Direct PLUS loan application again?", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "Of course. This is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "What if I have placed a security freeze on my credit?", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "Then you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "Do I have to take care of the freeze now or can I do it later?", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "You need to take care of the security freeze before you continue.", "session_id": "doc2dial_4026"}
{"topic_shift": false, "utterance": "Service-Disabled Veterans Life Insurance (S-DVI)", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members .", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "If you have a service - connected disability", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "find out how to apply for S - DVI online or by mail .", "session_id": "doc2dial_3749"}
{"topic_shift": true, "utterance": "Can I apply for Service-Disabled Veterans Life Insurance?", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "All of these must be true, Were released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "Were rated for a service - connected disability even if only 0 %", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "nothing more", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "Are in good health except for any service - connected conditions", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "Apply within 2 years from the date we grant your new service - connected disability", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "tell me, what other requirement", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "You can apply for S - DVI if you meet all of the requirements listed below", "session_id": "doc2dial_3749"}
{"topic_shift": true, "utterance": "Service-Disabled Veterans Life Insurance (S-DVI)", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "find out how to apply for S - DVI online or by mail .", "session_id": "doc2dial_3749"}
{"topic_shift": false, "utterance": "sales tax info", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "Would you like to know more about sales tax and registering a vehicle in New York at a DMV?", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "yes, paying the tax", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "When you register a vehicle in New York at a DMV office, you must either pay the sales tax or prove that sales tax was paid", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "is anything different for someone in the Army?", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "If you do not live in New York you can defer your sales tax payment.  You will need to complete the Sales Tax Exemption {Sales Tax Form}", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "can you give me other scenarios if I can think of something right now? I want to make sure I ask everything I need to know", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "Yes, we can give you specific instructions depending on the situation.", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "Can you also give me more info on county use taxes?", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "Yes, I can send you to another page for information about county use taxes.", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "how do I pay taxes if I bought the car from a person not from a dealership?", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "Both the buyer and the seller must complete the Statement of Transaction {Sales Tax Form} if it was a private sale", "session_id": "doc2dial_2457"}
{"topic_shift": false, "utterance": "Hello, I received a letter stating that my insurance has expired. What I can do?", "session_id": "doc2dial_3991"}
{"topic_shift": true, "utterance": "The letter means that your insurance company notified DMV that your insurance coverage ended, and that no other company notified DMV of new coverage.", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "and do you have insurance?", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "and when would I have to turn in the registration?", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "If you don't have insurance, you must deliver your vehicle registration and license plates to the DMV immediately.", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "What if I have insurance?", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "and what should my company do?", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "Ask your company to file a coverage notice with the DMV electronically.", "session_id": "doc2dial_3991"}
{"topic_shift": true, "utterance": "What if I can't immediately replace my insurance coverage?", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "If you are not going to immediately replace your insurance coverage, you must turn in your plates.", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "What if someone does not have insurance?", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "If you do not have insurance, you must deliver your vehicle registration and license plates to the DMV immediately.", "session_id": "doc2dial_3991"}
{"topic_shift": false, "utterance": "Is it wise to compare school aid offers I get from each college?", "session_id": "doc2dial_4032"}
{"topic_shift": false, "utterance": "Have you applied at several colleges?", "session_id": "doc2dial_4032"}
{"topic_shift": false, "utterance": "No, i have not yet.", "session_id": "doc2dial_4032"}
{"topic_shift": false, "utterance": "Will my aid amount be the same at each school?", "session_id": "doc2dial_4032"}
{"topic_shift": false, "utterance": "Actually, each financial aid package is different because each college is different in what they offer.", "session_id": "doc2dial_4032"}
{"topic_shift": true, "utterance": "How do I figure out net price for my school?", "session_id": "doc2dial_4032"}
{"topic_shift": false, "utterance": "There are easy steps to follow when figuring out net price of net cost.", "session_id": "doc2dial_4032"}
{"topic_shift": true, "utterance": "Is it best to look at each cost per school for aid offerings?", "session_id": "doc2dial_4032"}
{"topic_shift": false, "utterance": "Yes, always be sure to compare aid offerings from each school to see which will be most affordable.", "session_id": "doc2dial_4032"}
{"topic_shift": true, "utterance": "What if the school i want to attend does not list the cost of attendance on the aid offer?", "session_id": "doc2dial_4032"}
{"topic_shift": false, "utterance": "You should ask the financial aid office for the figure and make sure it includes the amounts you would pay to the school directly such as tuition and fees as well as living expenses, books and supplies, and transportation.", "session_id": "doc2dial_4032"}
{"topic_shift": false, "utterance": "hello I need information about Fees for a learner's permit and driver's license", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "do you live in the MCTD", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2443"}
{"topic_shift": true, "utterance": "Residents of which counties must pay the MCTD fee for the Metropolitan Public Transportation District?", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "between counties are the Bronx, Kings Brooklyn, New York Manhattan, Queens", "session_id": "doc2dial_2443"}
{"topic_shift": true, "utterance": "What should I do if I change my license?", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "if you exchanged your New York State driver's license for an out-of-state driver's license, attach a photocopy of your out-of-state driver's license to form MV-215", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "Where should I send the form?", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "send the form and required documents to the address on the form", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "Can I get a refund of my driver's license fees?", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "If you qualify, you can receive a partial refund of the 8-year driver's license fee. The maximum amount you can receive is 50% of four years of the original 8 year driver's license fee. The partial refund does not include any application or document fees.", "session_id": "doc2dial_2443"}
{"topic_shift": true, "utterance": "and who must pay this MCTD Fee", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "Residents of these counties must pay an MCTD fee from the Metropolitan District of Public Transportation", "session_id": "doc2dial_2443"}
{"topic_shift": false, "utterance": "What should I bring to a DMV office?", "session_id": "doc2dial_3985"}
{"topic_shift": true, "utterance": "original title or other proof of ownership 1", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "how do i get faster service", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "session_id": "doc2dial_3985"}
{"topic_shift": true, "utterance": "How to transfer the vehicle?", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "See Buy or sell a vehicle transfer ownership", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "If i don t have one of these", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_3985"}
{"topic_shift": true, "utterance": "If i don t want to transfer the registration?", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "you must surrender the vehicle plates to the DMV. You may be eligible to receive a refund if you surrender the plates before the registration expires.", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "If i don t want to transfer the registration", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "you must surrender the vehicle plates to the DMV. You may be eligible to receive a refund if you surrender the plates before the registration expires", "session_id": "doc2dial_3985"}
{"topic_shift": false, "utterance": "Hi, I am looking for information related to get a personalized plates.", "session_id": "doc2dial_2325"}
{"topic_shift": true, "utterance": "Sure. Are you interested into get a personalized plate?", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "Yes, I would like to get one.", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "Alright. You need to know that you can get a personalized plate for passenger, commercial vehicles and motorcycles.", "session_id": "doc2dial_2325"}
{"topic_shift": true, "utterance": "But, I have doubts about how do I get sure nobody else use my plates?", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "You need to make sure to mark them with permanent ink pen and do not put both vehicle plates in the recycling/garbage on the same day.", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "Do I need to update my information before order he new plates?", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "Yes. You will need to renew your registration before get the new plates.", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "It's possible to include in a personalized plate the symbol for disability person?", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "Yes, for that you'll have to call to the custom plates unit at 1-518-402-4838, between 8:00 am to 4:00 pm, monday through friday.", "session_id": "doc2dial_2325"}
{"topic_shift": true, "utterance": "Great. Do I have to go to the dmv office for this process?", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "Not really, you can save time and do this faster and easier through the online service.", "session_id": "doc2dial_2325"}
{"topic_shift": false, "utterance": "What is direct deposit of my Social Security?", "session_id": "doc2dial_745"}
{"topic_shift": true, "utterance": "Do you want to use direct deposit?", "session_id": "doc2dial_745"}
{"topic_shift": false, "utterance": "I am not sure because I do not know what it is.", "session_id": "doc2dial_745"}
{"topic_shift": true, "utterance": "Are you currently receiving benefits?", "session_id": "doc2dial_745"}
{"topic_shift": false, "utterance": "No, I am not receiving benefits.", "session_id": "doc2dial_745"}
{"topic_shift": true, "utterance": "What is the Direct Express debit card?", "session_id": "doc2dial_745"}
{"topic_shift": false, "utterance": "It is an option for receiving your benefits.", "session_id": "doc2dial_745"}
{"topic_shift": false, "utterance": "How do I sign up for direct deposit?", "session_id": "doc2dial_745"}
{"topic_shift": false, "utterance": "You can sign up for direct deposit by following these steps.", "session_id": "doc2dial_745"}
{"topic_shift": false, "utterance": "Should the representative know about my direct deposit?", "session_id": "doc2dial_745"}
{"topic_shift": false, "utterance": "Yes, always let the rep know that you are setting direct deposit up to receive your benefits.", "session_id": "doc2dial_745"}
{"topic_shift": false, "utterance": "Hi, could you tell me what the Post-9/11 GI Bill (Chapter 33) is for?", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "good morning. Chapter 33 of the GI Bill Post-9/11 helps you pay for school or job training.", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "If I have served on active duty, can I qualify for this benefit?", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "Of course, you can qualify for Chapter 33 of the GI Bill Post-9/11.", "session_id": "doc2dial_1604"}
{"topic_shift": true, "utterance": "How can I see how many of my benefits I have used?", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "In your GI Bill Statement of Benefits you can see how many of your benefits you have used and how much you have left to use. we invite you to view your GI Bill statement of benefits", "session_id": "doc2dial_1604"}
{"topic_shift": true, "utterance": "OK thanks. Could you tell me again what that benefit is called?", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "Clear. is Chapter 33 of GI Bill Post-9/11", "session_id": "doc2dial_1604"}
{"topic_shift": true, "utterance": "my GI Bill benefits must be after that date?", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "If you have applied for and received GI Bill education benefits after 9/11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used.", "session_id": "doc2dial_1604"}
{"topic_shift": true, "utterance": "What if I can get these benefits?", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "of course you can get these educational benefits but you must meet at least one of the requirements", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "a Have you served at least 90 days on active duty, all at once or with service interruptions beginning September 11, 2001?", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "by meeting that requirement you can get these educational benefits", "session_id": "doc2dial_1604"}
{"topic_shift": false, "utterance": "Why do I need exit counseling when dealing with federal student aid?", "session_id": "doc2dial_3013"}
{"topic_shift": true, "utterance": "Do you know what Exit Counseling is?", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "Actually, I do not know exactly what it is.", "session_id": "doc2dial_3013"}
{"topic_shift": true, "utterance": "Do you know who should complete the exit counseling?", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "Yes, I know I am supposed to complete it but not why.", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "It is a step required for students who leave school, graduate, or fall below half-time student for PLUS loan, subsidized or unsubsidized loan under the Direct Loan Program or the FFEL Program.", "session_id": "doc2dial_3013"}
{"topic_shift": true, "utterance": "What information does exit counseling provide?", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "Exit counseling gives important information that helps you prepare to repay your federal student loan.", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "How do I complete exit counseling online?", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "You would look under Complete Exit Counseling and then log in to start.", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "What if I leave school do I need exit counseling?", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "Yes, it is one of the reasons you would need exit counseling.", "session_id": "doc2dial_3013"}
{"topic_shift": false, "utterance": "How does the Work study for Veterans work?", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "Our Veteran work -study program can help you earn money while enrolled in a college, a vocational school, or professional training program.", "session_id": "doc2dial_3775"}
{"topic_shift": true, "utterance": "Do you know how much will l earn?", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "They may pay you the difference between the amount we pay and their usual rate.", "session_id": "doc2dial_3775"}
{"topic_shift": true, "utterance": "What kind of a job can I get?", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "You can get a job that is related to VA work, meets your interests, and fills a need.  As an example you could work for a VA facility.", "session_id": "doc2dial_3775"}
{"topic_shift": true, "utterance": "Do you know when and how much can I work?", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "You are able to work work during or between enrollment periods.", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "Are you enrolled for a semester that lasts for 15 weeks?", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "if you are enrolled for at least 15 weeks then you can work up to 375 hours for that enrollment period.", "session_id": "doc2dial_3775"}
{"topic_shift": true, "utterance": "What must be true for me to take part in the Veterans work-study?", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "Are you enrolled at least for three-quarter time in a college degree?", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "No, I am not enrolled at least three-quarter time in a college degree right now.", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "Then you cannot take part in our work-study program.", "session_id": "doc2dial_3775"}
{"topic_shift": false, "utterance": "I am looking for life insurance through the VA", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "We can help you find out which VA insurance programs may be right for you as a Veteran\u00a0, service member , spouse , or dependent child", "session_id": "doc2dial_1162"}
{"topic_shift": true, "utterance": "can I find out which options are suited for me so I don't waste my time on things I'm not qualified for?", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "We can help narrow it down for you, different programs cover Veterans, service members, and family members. There is also short-term financial coverage through TSGLI to help you recover from a traumatic  injury. And if you are disabled because of an injury or illness caused or made worse by your active service you may be able to get coverage through S-DVI to continue your life insurance beyond 2 years after you leave the military.", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "are you ending your military tour of duty soon?", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "You should act quick to make sure there is no break in your coverage. In some cases you must find insurance within 120 days of leaving the military so you are not left uninsured", "session_id": "doc2dial_1162"}
{"topic_shift": true, "utterance": "which one is the insurance that we get when serving?", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "SGLI, Servicemembers Group Life Insurance offers insurance while you are serving", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "and which one offers insurance if we were disabled during our service?", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "S-DVI, Service-Disabled Veterans Insurance and it continues your life insurance beyond 2 years after you leave the military", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "what else do you have ?", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "VMLI, Veterans Mortgage Life Insurance will get you mortgage protection for a home that has been remodeled to meet your needs.", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "Does S-DVI last for up to 2 years or more than 2 years?", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "beyond 2 years after you leave the military", "session_id": "doc2dial_1162"}
{"topic_shift": false, "utterance": "Hi, good morning. Please, i made an appeal some time ago and recently received the decision. I'm really displeased with the treatment, Can i do something about it?", "session_id": "doc2dial_1176"}
{"topic_shift": true, "utterance": "I understand that you are in disagree with the board's Decision? Do you have new and relevant evidence to your case?", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "Yeah, i'm displeased and have new evidence on my favor.", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "If that's the case. You can file a supplemental claim. Besides, you can also appeal to the U.S Court of Appeals for Veterans Claims.", "session_id": "doc2dial_1176"}
{"topic_shift": true, "utterance": "Umm, o.k, that's good to know i have some resources available. In case i need more information, what can i do?", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "If you need more information, please make use of our FAQs about decision reviews.", "session_id": "doc2dial_1176"}
{"topic_shift": true, "utterance": "All right, i'll keep that on mind in case i need it. Look, lets say i go and appeal, then you review my case. So, what comes next to that?", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "Well, meanwhile in review, you don't have to do anything. That is, of course, unless you receive a VA notification, probably asking you for more information.", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "In this regard, i have to ask. Do you have any scheduled exam with VA?", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "Yeah, in fact, i have.", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "Good. Then you must be sure to not miss them. O.K?", "session_id": "doc2dial_1176"}
{"topic_shift": true, "utterance": "I'll do. I even have on a stick note on the fridge. Sorry to ask again but, you told me before that i could file a supplemental claim, isn't?", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "That's correct. you can file one of those, if you disagree with the board decision.", "session_id": "doc2dial_1176"}
{"topic_shift": false, "utterance": "How much will my service member pay for dependent coverage?", "session_id": "doc2dial_3761"}
{"topic_shift": true, "utterance": "[65] Nothing.s   [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "how to continue receiving dependent coverage after age 18?", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "one of these must be true The child :Is a full - time student?", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "Becomes permanently and totally disabled before turning 18 and can t support themselves?", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "How much will my service member pay for dependent coverage?", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "[65] Nothing.s   [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "session_id": "doc2dial_3761"}
{"topic_shift": true, "utterance": "How do I convert a spousal FSGLI policy to an individual insurance policy?", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "[84] You have the option to convert spousal FSGLI coverage to a permanent , individual insurance policy such as whole life within 120 days from the date of your service member s :s   [85] Separation from the militarys   [86] Divorce from yous", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "what If any of the events listed happen?", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "you ,s [92] as the service member s spouse , [93] become solely responsible for all aspects of the policy , including premium payments .   [94] You can t convert other types of policies such as term , variable , or universal life insurance .     [95] And , [96] supplementary policy benefits such as accidental death and dismemberment or a waiver of the premium for disability aren t considered part of the conversion policy .", "session_id": "doc2dial_3761"}
{"topic_shift": true, "utterance": "How to receive an insurance payment in a time of need?", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "[117] a service member would file a Claim for Family Coverage Death Benefits SGLV 8283A .s   [118] Download SGLV 8283A PDF", "session_id": "doc2dial_3761"}
{"topic_shift": false, "utterance": "What do I need to do if my address has changed?", "session_id": "doc2dial_2319"}
{"topic_shift": true, "utterance": "You would need to first change your address online and then you can renew your registration because you would not be able to change once transaction has started.", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "Did you file a request with the US Postal Service to forward mail?", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "Yes, I did.", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "The documents might arrive at the new address; but it not guarenteed.", "session_id": "doc2dial_2319"}
{"topic_shift": true, "utterance": "What does it mean when it says the use of cookies will better serve me?", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "We will use session cookies to customize your visit to our website and they do not contain personal information and do not compromise security and each session cookie is erased once your browser is closed.", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "What if I had a change name?", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "You would need to read the instructions to change your name or other information on your registration.", "session_id": "doc2dial_2319"}
{"topic_shift": true, "utterance": "What do I need to bring to the DMV office?", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "Complete the Application for Duplicate/Renewal Registration and bring it and the items to the DMV with you.", "session_id": "doc2dial_2319"}
{"topic_shift": true, "utterance": "What if I want to mail the items can I?", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "You would need to send in a completed Application for Duplicate/Renewal Registration and a photocopy of your NY State driver license, permit, no-driver ID or other proof of identity.", "session_id": "doc2dial_2319"}
{"topic_shift": false, "utterance": "Hello, i'm about to start my loan repayment and was told about some counseling, Would you help me there, please?", "session_id": "doc2dial_3007"}
{"topic_shift": true, "utterance": "O.k, lets check. You probably mean Exit Counseling. Are you familiarized with that figure?", "session_id": "doc2dial_3007"}
{"topic_shift": false, "utterance": "No, i'm afraid not.", "session_id": "doc2dial_3007"}
{"topic_shift": true, "utterance": "O.K. Do you even know if you are eligible to that option?", "session_id": "doc2dial_3007"}
{"topic_shift": false, "utterance": "Ah, yeah, yeah. That i read about it. I think it has to do with folks that have taken loans or something, right?", "session_id": "doc2dial_3007"}
{"topic_shift": false, "utterance": "Well, yeah, kinda. It is meant for those students who have received a loan, under the subsidized, unsubsidized or plus options, but have graduated or leave school.", "session_id": "doc2dial_3007"}
{"topic_shift": true, "utterance": "Yeah, see? I told you i knew something. Anyway, what would i need to get that counseling thing?", "session_id": "doc2dial_3007"}
{"topic_shift": false, "utterance": "Is quite simple, really. All you need is to have your verified Federal Student Aid ID.", "session_id": "doc2dial_3007"}
{"topic_shift": false, "utterance": "Oh, really?. And that would be all you'll ask? Then what?", "session_id": "doc2dial_3007"}
{"topic_shift": false, "utterance": "Then, you can go through all the proper process to to the Exit Counseling, no more or less.", "session_id": "doc2dial_3007"}
{"topic_shift": true, "utterance": "So, sorry, but i wasn't paying too much attention. For which circumstances is this counseling valid?", "session_id": "doc2dial_3007"}
{"topic_shift": false, "utterance": "No problem. As said before, Exit Counseling applies If you: Drop below half-time enrollment; Graduate or Leave School.", "session_id": "doc2dial_3007"}
{"topic_shift": false, "utterance": "Hi. I need some information about how to apply for a disabled child. The process is a bit complicated.", "session_id": "doc2dial_779"}
{"topic_shift": true, "utterance": "Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "No, I came here right away. For information, like I said.", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "Did you review the Child Disability Starter Kit?", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "No. I've never even heard about it before.", "session_id": "doc2dial_779"}
{"topic_shift": true, "utterance": "So what do I need to do to apply for a child?", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "Well, I understand that, but can I do this over the phone, too? I don't think I can manage without guidance.", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "Of course. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_779"}
{"topic_shift": true, "utterance": "That'd be wonderful! So, what if I decide to fill out everything online? Would that work?", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "Yes, you can fill out the online Child Disability Report. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.", "session_id": "doc2dial_779"}
{"topic_shift": false, "utterance": "I have questions. Regarding the GI Bill, after September 11.", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "Of course. The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training.", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "Have you served on active duty after September 10, 2001?", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "No, I'm afraid I haven't.", "session_id": "doc2dial_1610"}
{"topic_shift": true, "utterance": "But can you tell me anything about what I need to qualify for the GI Bill benefits?", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "Gladly. Have you served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "Yes, as a matter of fact, I did.", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "In that case you can get these education benefits.", "session_id": "doc2dial_1610"}
{"topic_shift": true, "utterance": "Great, and what does it cover?", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "We'll cover the full cost of public, in-state tuition and fees. We cap the rates for private and foreign schools, and update those rates each year.", "session_id": "doc2dial_1610"}
{"topic_shift": true, "utterance": "Got you, loud and clear. So what if I qualify for other education benefits as well?", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "Then you'll have to pick which benefit you'd like to use. This is an irrevocable decision, meaning you can't change your mind.", "session_id": "doc2dial_1610"}
{"topic_shift": false, "utterance": "Hello, I have some questions about vehicle recovering.", "session_id": "doc2dial_1957"}
{"topic_shift": true, "utterance": "Has your vehicle been recently recovered?", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "Yes. I was notified about it some days ago.", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "If that's so. You have to be sure to verify the police has canceled the stolen vehicle alarm in order for the recovery being listed on your title record. Make sure you don't use the vehicle or do any vehicle-related activities until you are sure the alarm has been called off.", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "Sure will do. They told me that was recovered with its plates, do i need to do something, besides calling the alarm off?", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "That's good news. In that case, you need to bring your plates and a copy of the form MV-78B properly filled to a DMV office in order to surrender them and apply for new plates, along with re-instating your registration.", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "Got it. I'll put on that form asap. What if my vehicle was recovered with some damage, there's anything you can do about it?", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "If that so, you must put in hold the procedure that was told before. First, you must contact your insurance company and let them advise you in any matter they could consider to be of importance. Then you can go through the mentioned procedure.", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "Ok, better check on the one before hand. Um, one more question, please. A friend's car was also recovered few weeks ago, but its plates went missing. What he needs to do in that case?", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "Well, your friend needs to bring a copy of form MV-78B to a DMV and apply for new plates and reinstatement of his registration.", "session_id": "doc2dial_1957"}
{"topic_shift": false, "utterance": "I need to find out whether or not I qualify for a military skills test waiver.", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "I can help with that. Do you have military experience driving commercial vehicles?", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "Great. You can apply for a waiver of the NY state CDL skills road test when you apply for your CDL.", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "Where do I apply?", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "You can apply at your local DMV office. Be sure to bring all necessary documents when you go to apply.", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "What are the requirements for getting the waiver?", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "To qualify for a waiver, you must have a valid New York state driver license or a valid out of state driver license that can be exchanged for a New York driver license.", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "I was recently discharged from the military. Does that matter?", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "No. You can still qualify for the waiver.", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "What do I need to bring with me to DMV?", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "Aside from bringing your proof of military service, your driver license, and CDL waiver form, you will need to prove that you have operated a CMV for at least 2 years before the date you were discharged from the military.", "session_id": "doc2dial_2286"}
{"topic_shift": false, "utterance": "what should I know about federal student loans?", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "You should know that you must repay your loan, so be sure you understand your options and responsibilities.", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "Have you applied for financial aid?", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "not yet but almost ready", "session_id": "doc2dial_3198"}
{"topic_shift": true, "utterance": "how does a loan help me?", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "It is an investment in your future.", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "won't the interest kill me though?", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "If you show financial need, the government pays the interest on some loans while you are in school and during some periods after school.", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "so I should go for it?", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "Don't be afraid to take out federal student loans, but you should be smart about it.", "session_id": "doc2dial_3198"}
{"topic_shift": true, "utterance": "How do I do this then?", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "Do you want to apply for a federal student loan?", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "no, I'll think about it some more", "session_id": "doc2dial_3198"}
{"topic_shift": false, "utterance": "I wonder who benefits from Social Security?", "session_id": "doc2dial_180"}
{"topic_shift": false, "utterance": "It is important that such a benefit is when you retire.", "session_id": "doc2dial_180"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_180"}
{"topic_shift": false, "utterance": "This benefit is directed at you, your spouse, and other eligible family members.", "session_id": "doc2dial_180"}
{"topic_shift": true, "utterance": "Where can I get more information?", "session_id": "doc2dial_180"}
{"topic_shift": false, "utterance": "You can visit our sites to request more information.", "session_id": "doc2dial_180"}
{"topic_shift": true, "utterance": "Can you tell me what is the Retirement Planner?", "session_id": "doc2dial_180"}
{"topic_shift": false, "utterance": "It consists of learning what is necessary to qualify for the benefit.", "session_id": "doc2dial_180"}
{"topic_shift": true, "utterance": "Perfect, what else should I know?", "session_id": "doc2dial_180"}
{"topic_shift": false, "utterance": "So we recommend using the Survivor Planner.", "session_id": "doc2dial_180"}
{"topic_shift": true, "utterance": "How can I estimate the benefit?", "session_id": "doc2dial_180"}
{"topic_shift": false, "utterance": "It is vital that you use one of our benefit calculators to estimate your future retirement, disability and survivor benefits.", "session_id": "doc2dial_180"}
{"topic_shift": false, "utterance": "What can you tell me about the VA Dental Insurance Program?", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "I can tell you that the VA Dental Insurance Program or VADIP offers discounted dental insurance to Veterans and their family members who meet our criteria.", "session_id": "doc2dial_3826"}
{"topic_shift": true, "utterance": "How do I find out if I am elilgible for the VA Dental Insurance Program?", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "You definitely could be eligible for VADIP if you meet our criteria.", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "Do you know if any of the following will be true?", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "Yes, some of the criteria may be true for me.", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "Are you a Veteran who's enrolled in VA health care?", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "Yes, I am a Veteran and enrolled in VA health care.", "session_id": "doc2dial_3826"}
{"topic_shift": true, "utterance": "Is there a way to find out more information about Delta Dental?", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "You can call 855-370-3303 if you have any more questions.", "session_id": "doc2dial_3826"}
{"topic_shift": true, "utterance": "What types  of dental will be covered under VADIP?", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "VADIP will cover more of the common dental procedure such as diagnostic services.", "session_id": "doc2dial_3826"}
{"topic_shift": false, "utterance": "I want to know more about planning my retirement benefits.", "session_id": "doc2dial_194"}
{"topic_shift": true, "utterance": "well, there's the Government Pension Offset (GPO). Do you want to know about it?", "session_id": "doc2dial_194"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_194"}
{"topic_shift": false, "utterance": "Will you receive a pension for work not covered by Social Security?", "session_id": "doc2dial_194"}
{"topic_shift": false, "utterance": "I won't.", "session_id": "doc2dial_194"}
{"topic_shift": true, "utterance": "but tell me how would affect the benefits I would get from my spouse's work.", "session_id": "doc2dial_194"}
{"topic_shift": false, "utterance": "to calculate your benefits enter the estimated \"gross\" monthly amount you would get from any government pension for work not covered by Social Security in step #1 of \"Calculate Your Benefits\", then use your most recent estimate to determine your estimated retirement benefit based on your own earnings.", "session_id": "doc2dial_194"}
{"topic_shift": true, "utterance": "Where can I get more information about the estimated benefit amount I would get if I retire before reaching full retirement age.", "session_id": "doc2dial_194"}
{"topic_shift": false, "utterance": "You can call our toll free number 1-800-772-1213. For peo\u00f1le with hearing impairments, we have available our TTY number 1-800-325-0778 or contact your local Social Security office.", "session_id": "doc2dial_194"}
{"topic_shift": true, "utterance": "What information do I need to calculate my future widow's benefits under the GPO?", "session_id": "doc2dial_194"}
{"topic_shift": false, "utterance": "You need the estimated \"gross\" monthly amount of your pension from your government job not covered by Social Security, and the estimated monthly amount of your Social Security benefit as a widow before the effect of GPO.", "session_id": "doc2dial_194"}
{"topic_shift": false, "utterance": "hi i need help about Foreign programs", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "Do you plan to study in a foreign school?", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3832"}
{"topic_shift": true, "utterance": "I would like to know what happens with the title For private schools abroad?", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "For private schools abroad, the degree must be of equal value to those awarded by public colleges and universities in the same country, and the school must have the same entry requirements.", "session_id": "doc2dial_3832"}
{"topic_shift": true, "utterance": "and are there any exceptions?", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "the only Exception covered is: Family members who qualify for Educational Assistance for Survivors and Dependents may obtain VA benefits while in approved post-secondary education programs after high school at training centers in the Philippines.", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_3832"}
{"topic_shift": false, "utterance": "Hello I need information about How to Verify a Title or Lien Status", "session_id": "doc2dial_2292"}
{"topic_shift": true, "utterance": "do you want to do it online?", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "Has it been 90 days since you made the request?", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2292"}
{"topic_shift": true, "utterance": "and what information should I give?", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "Provide your contact information if you are a credit institution, include your lien code.Provide complete and accurate information for the vehicle or vessel in question.", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "and do I have to give the embargo code?", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "Provide your contact information if you are a credit institution, include your lien code.", "session_id": "doc2dial_2292"}
{"topic_shift": true, "utterance": "and what does the verification service show?", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "The status verification service shows the title was issued by the DMV", "session_id": "doc2dial_2292"}
{"topic_shift": false, "utterance": "I would like to get a replacement title certificate, can I do this by mail?", "session_id": "doc2dial_1943"}
{"topic_shift": true, "utterance": "Have you already received documentation regarding the replacement of your title certificate?", "session_id": "doc2dial_1943"}
{"topic_shift": false, "utterance": "I don't have any documentation at the moment", "session_id": "doc2dial_1943"}
{"topic_shift": true, "utterance": "Can I receive the replacement title certificate through the mail or do I need to be present in a DMV office?", "session_id": "doc2dial_1943"}
{"topic_shift": true, "utterance": "Do you want to receive your replacement title certificate by way of standard mail?", "session_id": "doc2dial_1943"}
{"topic_shift": false, "utterance": "No, I don't want to receive it by way of standard mail, I would fear that it may get lost in the mail", "session_id": "doc2dial_1943"}
{"topic_shift": true, "utterance": "Would you then prefer to receive the title certificate by express mail?", "session_id": "doc2dial_1943"}
{"topic_shift": false, "utterance": "I would prefer not to, as I am afraid that it may get lost in the mail", "session_id": "doc2dial_1943"}
{"topic_shift": true, "utterance": "If I apply for a replacement title certificate at the DMV office, can they issue the certificate to me there and then?", "session_id": "doc2dial_1943"}
{"topic_shift": false, "utterance": "You cannot get the replacement title certificate issued to you in the DMV office, all replacement certificates are printed in a secure facility and are mailed to the owners. The quickest and easiest way to apply for a replacement certificate is to apply online", "session_id": "doc2dial_1943"}
{"topic_shift": false, "utterance": "Hello, do I need to know if I can apply for benefits at the nearest local office?", "session_id": "doc2dial_802"}
{"topic_shift": true, "utterance": "I recommend you do most of your business with Social Security online, it is easier.", "session_id": "doc2dial_802"}
{"topic_shift": false, "utterance": "You can also use various online services to achieve this end.", "session_id": "doc2dial_802"}
{"topic_shift": false, "utterance": "Perfect, you can provide me more that information.", "session_id": "doc2dial_802"}
{"topic_shift": true, "utterance": "Where you can find more information.", "session_id": "doc2dial_802"}
{"topic_shift": false, "utterance": "Be aware that you will receive a letter in the mail knowing our response.", "session_id": "doc2dial_802"}
{"topic_shift": false, "utterance": "Sure, always If you included information about other family members when you applied.", "session_id": "doc2dial_802"}
{"topic_shift": false, "utterance": "You can tell me more about this topic.", "session_id": "doc2dial_802"}
{"topic_shift": false, "utterance": "Stay tuned, we will inform you if they can receive benefits from your application.", "session_id": "doc2dial_802"}
{"topic_shift": true, "utterance": "What if you can't check your status online?", "session_id": "doc2dial_802"}
{"topic_shift": false, "utterance": "I recommend you call us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778.", "session_id": "doc2dial_802"}
{"topic_shift": false, "utterance": "Hello, I would like to know if I can apply for retirement at the local office?", "session_id": "doc2dial_816"}
{"topic_shift": true, "utterance": "Yes, but you should know that you can do most of your business with Social Security online.", "session_id": "doc2dial_816"}
{"topic_shift": false, "utterance": "I cannot use these online services", "session_id": "doc2dial_816"}
{"topic_shift": false, "utterance": "If you can't use these services online, your local Social Security office can help you apply. Although our offices are closed to the public, the employees of those offices are helping people over the phone.", "session_id": "doc2dial_816"}
{"topic_shift": true, "utterance": "How can I check the status of the request?", "session_id": "doc2dial_816"}
{"topic_shift": false, "utterance": "You can check the status of your application online using your personal my Social Security account.", "session_id": "doc2dial_816"}
{"topic_shift": false, "utterance": "can't verify your status online?", "session_id": "doc2dial_816"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_816"}
{"topic_shift": true, "utterance": "and give me information about the other family members that I included in the application?", "session_id": "doc2dial_816"}
{"topic_shift": false, "utterance": "Of course we will inform you if they can receive benefits from your request.", "session_id": "doc2dial_816"}
{"topic_shift": true, "utterance": "And how do you do if someone wants to withdraw your application?", "session_id": "doc2dial_816"}
{"topic_shift": false, "utterance": "in that case You have up to 12 months to withdraw your application, if you change your mind. You will be asked to repay any benefits you have already received.", "session_id": "doc2dial_816"}
{"topic_shift": false, "utterance": "Where can I get my social security verification letter?", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "Your can get your verification letter online", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "On the social security website?", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "Just log in to my Social Security to get instant access to your benefit verification letter", "session_id": "doc2dial_625"}
{"topic_shift": true, "utterance": "What exactly is a benefit verification letter?", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "It serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "Does it serve as proof that I have applied?", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "Yes it  serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI", "session_id": "doc2dial_625"}
{"topic_shift": true, "utterance": "I need help understanding how to request it online", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "You can  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office if you still have questions", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "Is there a special number to call for the hard of hearing?", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "You can call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "session_id": "doc2dial_625"}
{"topic_shift": true, "utterance": "Do I need my own account to get my information?", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "Yes  creating a free my Social Security account takes less than 10 minutes , land  you can download or print your benefit verification letter", "session_id": "doc2dial_625"}
{"topic_shift": false, "utterance": "Good evening, i've been looking for information on applications for a dealership, what can you tell about that topic?", "session_id": "doc2dial_2245"}
{"topic_shift": true, "utterance": "No problem. For applying, you must submit a Form VS-1 also known as Original Facility Application, plus a copy of your complete original, sealed and signed Surety Bond.", "session_id": "doc2dial_2245"}
{"topic_shift": true, "utterance": "Moving on, Do you want to know about the certificate of authority?", "session_id": "doc2dial_2245"}
{"topic_shift": false, "utterance": "It would be of great help, yeah.", "session_id": "doc2dial_2245"}
{"topic_shift": false, "utterance": "Are you in possession of a certificate of authority?", "session_id": "doc2dial_2245"}
{"topic_shift": false, "utterance": "No, i don't have any right now, but there's no problem with that, right?", "session_id": "doc2dial_2245"}
{"topic_shift": false, "utterance": "In any case, can you just tell more about that certificate?", "session_id": "doc2dial_2245"}
{"topic_shift": false, "utterance": "Sure. The certificate of authority and sales taxes ID number are issued by the NYS Department of Taxation and Finance. To get one, you may apply visiting the DTF website. After you complete the process, be sure to record your Sales Tax ID on to the Original Facility application.", "session_id": "doc2dial_2245"}
{"topic_shift": true, "utterance": "All this in via online, isn't? There's nothing like mail or something involved, right?", "session_id": "doc2dial_2245"}
{"topic_shift": false, "utterance": "Sorry, but there's some mail involved. You must submit a hard copy of your application, associated documents and fee to the NYS DMV Bureau of Consumer & Facility Services Application Unit at P.O Box 2700 Albany NY 12220-0700.", "session_id": "doc2dial_2245"}
{"topic_shift": true, "utterance": "O.k, got it. I guess it can be helped. A last question, Do i have to do something if i have any employees for that dealership?", "session_id": "doc2dial_2245"}
{"topic_shift": false, "utterance": "Indeed, you must do something. You have to submit proof of workers compensation insurance.", "session_id": "doc2dial_2245"}
{"topic_shift": false, "utterance": "I want to taje a road test, can you help me schedule it?", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "The DMV road test system can help you schedule or reschedule", "session_id": "doc2dial_1994"}
{"topic_shift": true, "utterance": "You need to bring your learner permit that has your photo on it", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "Please bring your photo learners permit", "session_id": "doc2dial_1994"}
{"topic_shift": true, "utterance": "I am under 18, does that make a difference ?", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "Just to verify, Are you under 18 years old?", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "Yes i am under 18 years old", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "After you get your learners permit you have to wait 6 months. Then you can schedule  your road test", "session_id": "doc2dial_1994"}
{"topic_shift": true, "utterance": "What happens if i am late for my test?", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "We would prefer you are on time, if you are late you may need to reschedule", "session_id": "doc2dial_1994"}
{"topic_shift": true, "utterance": "What if a test may be cancelled due to weather or road conditions?", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "For your convenience check the DMV cancellations beforehand to find out if you may need to reschedule", "session_id": "doc2dial_1994"}
{"topic_shift": true, "utterance": "What happens if I fail my test?", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "It is not uncommon for someone to fail the test. We are available to answer your questions and work with you so that your nest test is a success.", "session_id": "doc2dial_1994"}
{"topic_shift": false, "utterance": "Hello I need information on How do I close my account?", "session_id": "doc2dial_2523"}
{"topic_shift": true, "utterance": "Do you want to close your escrow account?", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "To close your escrow account, submit a request to close your account by mail, fax, or email to the DMV Income Accounts. Email scoring to DMV income accounts. Application must be on letterhead, must include your account number, and must be signed and dated.", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "And what should I do when I close the account?", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "Be sure to let us know what you want the remaining balance, if any, to do to your account.", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "What if I don't have letterhead?", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "You can send the request on your monthly statement.", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "and can I write a check with the outstanding balance?", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "of course If there is a remaining balance in your account, you can write a refund check, or you can transfer the balance to another escrow account you have with the DMV.", "session_id": "doc2dial_2523"}
{"topic_shift": true, "utterance": "What do I do if I am interested in subscribing to this service?", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "you must download and complete these forms", "session_id": "doc2dial_2523"}
{"topic_shift": false, "utterance": "I need a card for a noncitizen child", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "only noncitizens who have permission to work from the Department of Homeland Security DHS can apply for a Social Security number . Does your child have this information?", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "read f your child does not have permission to work but needs a Social Security number for other purposes", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "no my child does not have permission to work", "session_id": "doc2dial_143"}
{"topic_shift": true, "utterance": "How do I prove age?", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "f your child needs a number to meet these state or local requirements", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "My child does not have a current DHS document  what do i do?", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "We generally can accept a non - photo identity document if it has enough information to identify the child such as the child 's name and age , date of birth or parents ' names", "session_id": "doc2dial_143"}
{"topic_shift": true, "utterance": "My child does not have permission to work what else do I need to do?", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "only noncitizens who have permission to work from the Department of Homeland Security DHS can apply for a Social Security number", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "Does this apply to a child that is adopted?", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "ontact the Internal Revenue Service for Form W-7A , Application for Taxpayer Identification Number for Pending U.S. Adoptions", "session_id": "doc2dial_143"}
{"topic_shift": false, "utterance": "I've temporarily taken one of my vehicles off the road. Do I need to return the professional plate?", "session_id": "doc2dial_2537"}
{"topic_shift": true, "utterance": "No, you can keep your plate and store it at most DMV offices.", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "How do I register my vehicle in the future?", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "Yeah, I plan to register it again later on.", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "When you do register your vehicle again, you need to visit the DMV office that has your plates. Don't forget to bring you receipt form FS-6 T and other documents needed to register your vehicle.", "session_id": "doc2dial_2537"}
{"topic_shift": true, "utterance": "Where can I get more information about professional plates?", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "Your local police or parking enforcement agency can give you more information about parking regulations.", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "Do I need to pay a custom plate fee when I renew?", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "No. If your registration is in the first year of a two year registration, you'll need to submit a request for refund for motor vehicles and drivers license to get a refund.", "session_id": "doc2dial_2537"}
{"topic_shift": true, "utterance": "Is picture plate and professional plate the same thing?", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "Yes, they are.", "session_id": "doc2dial_2537"}
{"topic_shift": true, "utterance": "Can I change my professional plates to standard plates for a vehicle?", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "Yes, if you return your professional plates, you will be issued standard plates for your vehicle.", "session_id": "doc2dial_2537"}
{"topic_shift": false, "utterance": "Is there life time benefits?", "session_id": "doc2dial_3629"}
{"topic_shift": true, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "session_id": "doc2dial_3629"}
{"topic_shift": false, "utterance": "did you apply benefits before age 65?", "session_id": "doc2dial_3629"}
{"topic_shift": false, "utterance": "yeah", "session_id": "doc2dial_3629"}
{"topic_shift": false, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "session_id": "doc2dial_3629"}
{"topic_shift": true, "utterance": "Where can I get more information?", "session_id": "doc2dial_3629"}
{"topic_shift": false, "utterance": "For more information that will help you decide the best time to start benefits ,  please read Other Things To Consider", "session_id": "doc2dial_3629"}
{"topic_shift": true, "utterance": "what about health coverage?", "session_id": "doc2dial_3629"}
{"topic_shift": false, "utterance": "Medicare is our country 's health insurance program for people age 65 or older", "session_id": "doc2dial_3629"}
{"topic_shift": true, "utterance": "Do I sign up for medicare part B?", "session_id": "doc2dial_3629"}
{"topic_shift": false, "utterance": "When you sign up for Medicare  you will be asked if you want to enroll in Medical insurance Part B", "session_id": "doc2dial_3629"}
{"topic_shift": true, "utterance": "what is SEP?", "session_id": "doc2dial_3629"}
{"topic_shift": false, "utterance": "If you are age 65 or older and your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment", "session_id": "doc2dial_3629"}
{"topic_shift": false, "utterance": "What documents do I need to get a Social Security card for a kid born out of the U.S.?", "session_id": "doc2dial_157"}
{"topic_shift": true, "utterance": "You will need proof of citizenship", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "okay, what if I don't have a certain document", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "If you don't have a foreign birth certificate then you can have their passport or a document issued by DHS as evidence of your child 's age .", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "what other documents can I use?", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "We can accept only certain documents as proof of U.S. citizenship . These include : Certification of Report of Birth DS-1350 ; Consular Report of Birth Abroad FS-240 ; U.S. passport ; Certificate of Citizenship N-560/N-561 ; Certificate of Naturalization N-550/N-570 .", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "Has the child lived outside of the United States for an extended period?", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "No they haven't", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "is a report of birth an accepted proof of U.S. citizenship?", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "Yes, We can accept only certain documents as proof of U.S. citizenship and this includes a Certification of Report of Birth DS-1350", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "I heard I needed a picture ID for them like a state ID or a driver's license but what if I don't have one for them?", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "In that case we will ask to see other documents. Any documents submitted , must be current not expired and show your name , identifying information,  date of birth or age and preferably a recent photograph. Documents such as an Employee identification card ; School identification card ; Health insurance card not a Medicare card ;  or U.S. military identification card would be acceptable.", "session_id": "doc2dial_157"}
{"topic_shift": true, "utterance": "Is it important that I have originals or can I get copies sent to me and bring those in?", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "Yes, You must present original documents or copies certified by the agency that issued them .  We can not accept photocopies or notarized copies .  All documents must be current not expired . We can not accept a receipt showing you applied for the document .", "session_id": "doc2dial_157"}
{"topic_shift": false, "utterance": "I need to get a new veteran ID card.", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "There are many different typed of identification cards that you can use to show you are a veteran.  Do you know which type of card you are needing?", "session_id": "doc2dial_1758"}
{"topic_shift": true, "utterance": "I had an ID card that allowed me to get discounts at stores and restaurants.  How can I replace this?", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "Have you served on active duty, in the Reserves, or in the National Guard or Coast Guard and received an honorable or a general discharge under honorable conditions?", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "I was not honorably discharged, no.", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "If you were discharged under less than honorable conditions, then you may not hold a veteran ID card.", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "Why should I not have a veteran ID if I did serve on active duty?", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "If your discharge was less than honorable, the military is not going to continue to give you benefits and the card will not be issued to you.", "session_id": "doc2dial_1758"}
{"topic_shift": true, "utterance": "Can I get a DoD ID card?", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "The DoD issues either a Common Access Card or a Uniformed Services ID Card of you are retired from the military, on active duty, or in the National Guard, Selected Reserves, Reserves, or Inactive Ready Reserve.", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "I am in none of those groups, but I did serve on active duty.  Can I get the DoD ID card?", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "You can get the card if you fall into one of the categories that I mentioned.", "session_id": "doc2dial_1758"}
{"topic_shift": false, "utterance": "I would like to register a moped and I have a few questions.", "session_id": "doc2dial_1980"}
{"topic_shift": true, "utterance": "Just to make sure, you are certain your motorcycle is classified as a moped, correct?", "session_id": "doc2dial_1980"}
{"topic_shift": false, "utterance": "Not quite, what is the legal definition of a moped?", "session_id": "doc2dial_1980"}
{"topic_shift": false, "utterance": "New York law defines a \"moped\" or a\"motor scooter\" as a limited use vehicle with two or three wheels", "session_id": "doc2dial_1980"}
{"topic_shift": true, "utterance": "What should I do if the county I'm in doesn't have online reservation?", "session_id": "doc2dial_1980"}
{"topic_shift": false, "utterance": "You would need to make a reservation through one of our office locations, you can check the locations and hours.", "session_id": "doc2dial_1980"}
{"topic_shift": false, "utterance": "What If I don't have one of these required documents?", "session_id": "doc2dial_1980"}
{"topic_shift": false, "utterance": "You must provide other kinds of proof of both identity and age.", "session_id": "doc2dial_1980"}
{"topic_shift": true, "utterance": "Should I pay attention to any special requirements to operate a moped?", "session_id": "doc2dial_1980"}
{"topic_shift": false, "utterance": "The requirements are the same as those for motorcycles. You must have a driver license and register your mopen to drive it on streets and highways. There are some exceptions for these requirements though.", "session_id": "doc2dial_1980"}
{"topic_shift": false, "utterance": "How do i apply for  medicre?", "session_id": "doc2dial_631"}
{"topic_shift": true, "utterance": "are you applying for medicare only?", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "Are you you are within three months of age 65 or older", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later .", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "Do I need to apply online?", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "Can I sign up just for medicare?", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later", "session_id": "doc2dial_631"}
{"topic_shift": true, "utterance": "Should I Sign Up For Medical Insurance (Part B)?", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "When you sign up for Medicare , [47] you will be asked if you want to enroll in Medical insurance Part B", "session_id": "doc2dial_631"}
{"topic_shift": true, "utterance": "what does medicare pay for?", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "Medical insurance Part B helps pay for doctors services andmany other medical serAnyone who is eligible for free Medicare hospital insurance Part A can enroll in Medicare medical insurance Part B by paying a monthly premium", "session_id": "doc2dial_631"}
{"topic_shift": true, "utterance": "Will i be asked if I want to enroll in part b?", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "] When you sign up for Medicare ,  you will be asked if you want to enroll in Medical insurance Part B", "session_id": "doc2dial_631"}
{"topic_shift": false, "utterance": "hello i have a complaint regarding a car repair", "session_id": "doc2dial_2251"}
{"topic_shift": true, "utterance": "A DMV customer service representative will try to resolve the issue by discussing it with you and the store. Approximately half of the complaints received by the DMV are resolved through mediation. If the repair problem is not resolved, your complaint will often be forwarded to a regional DMV office for investigation.", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "Did a hearing determine that there were violations?", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or or a lower fine. DMV cannot compel a store to pay restitution.", "session_id": "doc2dial_2251"}
{"topic_shift": true, "utterance": "and that the law of repair shops works?", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES Mark JF Schroeder,", "session_id": "doc2dial_2251"}
{"topic_shift": true, "utterance": "What if I ask for help in court and I get a settlement or is one pending?", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "restitution through the DMV will not be available.", "session_id": "doc2dial_2251"}
{"topic_shift": true, "utterance": "Where can I find more information?", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "on form C-17", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "Does the repair shop law work?", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "Under the Repair Shops Act, thousands of dollars are returned to consumers each year through mediation and restitution.", "session_id": "doc2dial_2251"}
{"topic_shift": false, "utterance": "hi i need help on applying for a veteran id card", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "You should first know that A VIC Veteran Identification Card is a form of photo identification that you can use to obtain discounts offered to veterans at many restaurants, hotels, stores, and other businesses.", "session_id": "doc2dial_1770"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "a Served you on active duty, in the Reserves or in the National Guard, including the Coast Guard?", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "Did you receive honorable or general approval under honorable conditions?", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "What happens if you received a discharge character that is not honorable, misconduct or dishonorable?", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "If you received a termination character that is not honorable, misconduct, or dishonorable, you are not eligible for a veteran ID card....", "session_id": "doc2dial_1770"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "If you have any questions or need help, please email us. Email us at vic@va.gov", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "excuse me can you check my email?", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "vic@va.gov", "session_id": "doc2dial_1770"}
{"topic_shift": false, "utterance": "Hello where doi begin?", "session_id": "doc2dial_619"}
{"topic_shift": false, "utterance": "do you have a verificatin letter?", "session_id": "doc2dial_619"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_619"}
{"topic_shift": false, "utterance": "ok, great! Get your Social Security Benefit Verification Letter online", "session_id": "doc2dial_619"}
{"topic_shift": true, "utterance": "I am hard of hearing, is there a special number to call?", "session_id": "doc2dial_619"}
{"topic_shift": false, "utterance": "If you are deaf or hard of hearing ,  call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "session_id": "doc2dial_619"}
{"topic_shift": true, "utterance": "ok thank you. Can I get it on my account online?", "session_id": "doc2dial_619"}
{"topic_shift": false, "utterance": "yes. Sign in to your mySocial Security account to get your copy", "session_id": "doc2dial_619"}
{"topic_shift": true, "utterance": "What is a Social Security Benefit Verification Letter?", "session_id": "doc2dial_619"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_619"}
{"topic_shift": true, "utterance": "I still have some questions where can I go to get answers", "session_id": "doc2dial_619"}
{"topic_shift": false, "utterance": "call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office", "session_id": "doc2dial_619"}
{"topic_shift": false, "utterance": "Hello, can you tell me what is PSLF?", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "Sure, it's a priority for those who work with the U.S. federal, state, local, or tribal government.", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "Perfect, can you extend that information more?", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "Can you tell me what are the requirements to qualify for the Public Service Loan Forgiveness Program?", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "You can search for information regarding the topic.", "session_id": "doc2dial_3167"}
{"topic_shift": true, "utterance": "I am interested to know which payment plans do not qualify for PSLF please?", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "There are several plans that do not qualify for this purpose.", "session_id": "doc2dial_3167"}
{"topic_shift": true, "utterance": "What must be met to qualify for such a plan?", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "The main thing is to be employed by a federal, state, local or tribal government of the United States.", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "Perfect and what else should I know?", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "It is important to meet all the requirements to apply for the plan.", "session_id": "doc2dial_3167"}
{"topic_shift": false, "utterance": "I'm here because of the graduated license law", "session_id": "doc2dial_2279"}
{"topic_shift": false, "utterance": "Okay, in addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license.", "session_id": "doc2dial_2279"}
{"topic_shift": false, "utterance": "Are you here because you failed to comply with these restrictions?", "session_id": "doc2dial_2279"}
{"topic_shift": false, "utterance": "no I'm good...I think", "session_id": "doc2dial_2279"}
{"topic_shift": true, "utterance": "what is my geographic driving region if I'm in Buffalo?", "session_id": "doc2dial_2279"}
{"topic_shift": false, "utterance": "You are in Upstate New York which is defined as any county north of the NYC border.", "session_id": "doc2dial_2279"}
{"topic_shift": true, "utterance": "can my 15 year old cousin drive too with a permit?", "session_id": "doc2dial_2279"}
{"topic_shift": false, "utterance": "Your cousin can not drive in New York State , even if they have a permit or license issued by another state.", "session_id": "doc2dial_2279"}
{"topic_shift": true, "utterance": "does my learner permit allow me to drive in New Jersey?", "session_id": "doc2dial_2279"}
{"topic_shift": false, "utterance": "You might be able to drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state.", "session_id": "doc2dial_2279"}
{"topic_shift": true, "utterance": "what about the other way around, can someone who is 17 and has a learner permit from New Jersey drive in New York?", "session_id": "doc2dial_2279"}
{"topic_shift": false, "utterance": "Yes, but they must obey the New York State general learner permit restrictions and the regional junior learner permit and junior driver license restrictions.", "session_id": "doc2dial_2279"}
{"topic_shift": false, "utterance": "I need help with Retirement benefits planner.", "session_id": "doc2dial_3601"}
{"topic_shift": true, "utterance": "Do you want to apply for Retirement Benefits or Medicare?", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "Yes, I would like to apply for Retirement Benefits and Medicare.", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "You can apply online for those benefits.", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "Are you deaf or hard of hearing?", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "No I am not deaf or hard of hearing.", "session_id": "doc2dial_3601"}
{"topic_shift": true, "utterance": "What happens when I apply?", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "Please be ready to supply the information we need to approve your application for these benefits such on form SSA-1", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "What happens if i do not have a birth certificate?", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "You need to request your birth certificate from the state you were born.", "session_id": "doc2dial_3601"}
{"topic_shift": true, "utterance": "How can I apply for Retirement Benefits or Medicare?", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "You should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday even if you do not retire.", "session_id": "doc2dial_3601"}
{"topic_shift": false, "utterance": "hello what can i do if i disagree after a Board decision", "session_id": "doc2dial_1016"}
{"topic_shift": true, "utterance": "Do you disagree with the Board's decision and do you have new and relevant evidence to support your case?", "session_id": "doc2dial_1016"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1016"}
{"topic_shift": false, "utterance": "You can file a Supplemental Claim. You can also appeal to the United States Court of Appeals for veteran claims. Learn more about your options after a Board decision", "session_id": "doc2dial_1016"}
{"topic_shift": true, "utterance": "Can I request a higher level review?", "session_id": "doc2dial_1016"}
{"topic_shift": false, "utterance": "You can request a higher level review of an initial complaint or a supplemental complaint decision. This option is not available after a higher level review or Board decision.", "session_id": "doc2dial_1016"}
{"topic_shift": true, "utterance": "and who will review my case?", "session_id": "doc2dial_1016"}
{"topic_shift": false, "utterance": "A judge from the Board of Veterans Appeals in Washington, DC will review your case. Learn more about how to request a Board Appeal.", "session_id": "doc2dial_1016"}
{"topic_shift": true, "utterance": "and what should i do?", "session_id": "doc2dial_1016"}
{"topic_shift": false, "utterance": "Find out what happens after you request a decision review", "session_id": "doc2dial_1016"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_1016"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews. Go to frequently asked questions", "session_id": "doc2dial_1016"}
{"topic_shift": false, "utterance": "I need information about the allowances offered to further my employment.", "session_id": "doc2dial_1002"}
{"topic_shift": true, "utterance": "We offer subsistence allowance if you're an eligible Veteran.", "session_id": "doc2dial_1002"}
{"topic_shift": true, "utterance": "Would you like to know about our VA benefits and services?", "session_id": "doc2dial_1002"}
{"topic_shift": false, "utterance": "Yes I would.", "session_id": "doc2dial_1002"}
{"topic_shift": false, "utterance": "Options exist for using GI Bill benefits to help pay for school or training.", "session_id": "doc2dial_1002"}
{"topic_shift": true, "utterance": "I think I need to see someone who can counsel me on my next career move.", "session_id": "doc2dial_1002"}
{"topic_shift": false, "utterance": "You might be eligible to get free educational and career counseling as a recently discharged Veteran or a dependent family member.", "session_id": "doc2dial_1002"}
{"topic_shift": true, "utterance": "I tried but didn't qualify for the Post-9/11 GI Bill, are there other options out there for me?", "session_id": "doc2dial_1002"}
{"topic_shift": false, "utterance": "You might be able to get education benefits through other VA programs.", "session_id": "doc2dial_1002"}
{"topic_shift": true, "utterance": "I don't have anywhere to live now, can I get help with that?", "session_id": "doc2dial_1002"}
{"topic_shift": false, "utterance": "Yes, we can help you connect with resources in your community, like homeless shelters or faith - based organizations.", "session_id": "doc2dial_1002"}
{"topic_shift": false, "utterance": "Where do I call and is it free?", "session_id": "doc2dial_1002"}
{"topic_shift": false, "utterance": "You can talk privately with a trained VA counselor for free at the National Call Center for Homeless Veterans at 877-424-3838. This service is available 24 hours a day, 7 days a week.", "session_id": "doc2dial_1002"}
{"topic_shift": false, "utterance": "Can I get benefits while working", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "are you currecntly working?", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "are you working?", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "will I get a higher benfit?", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "When you do ,it could mean a higher benefit for you in the future", "session_id": "doc2dial_3615"}
{"topic_shift": true, "utterance": "how much can I earn and still get benfits?", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount", "session_id": "doc2dial_3615"}
{"topic_shift": true, "utterance": "is it a high benefit?", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive .", "session_id": "doc2dial_3615"}
{"topic_shift": true, "utterance": "How Much Can I Earn And Still Get Benefits?", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit", "session_id": "doc2dial_3615"}
{"topic_shift": true, "utterance": "Is there a review?", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "Each year we review the records for all working Social Security recipients", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "If earnings are higher the prior year what happens?", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "session_id": "doc2dial_3615"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3173"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3173"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3173"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3173"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3173"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3173"}
{"topic_shift": true, "utterance": "That's great, pretty convenient. You know, I've been a teacher for some time now, but i don't really know how you define teachers, Could you say that to me?", "session_id": "doc2dial_3173"}
{"topic_shift": false, "utterance": "Certainly. To us, a teacher is someone including for example, a school librarian or guidance counselor who provides elementary or secondary school students with direct services directly related to classrooms teaching.", "session_id": "doc2dial_3173"}
{"topic_shift": true, "utterance": "Wow, pretty nice and technical. Glad for asking and very thoughtful of you for answering. Look, in some moment these loans could need to be cancelled, how do I apply for that?", "session_id": "doc2dial_3173"}
{"topic_shift": false, "utterance": "It's not at all complicated. Just go tho the school that made you the loan or visit your Perkins Loan servicer. They should give you the proper forms and instructions for your specific type of cancellation or even a discharge.", "session_id": "doc2dial_3173"}
{"topic_shift": true, "utterance": "Oh, i see. I'll have to stop by then. Sorry, but what's that last thing you mentioned, discharge?", "session_id": "doc2dial_3173"}
{"topic_shift": false, "utterance": "Yes. If you have a Perkins Loan, you may get it discharged under certain conditions, which means you would no longer be obligated to pay back your loan.", "session_id": "doc2dial_3173"}
{"topic_shift": false, "utterance": "can you give me details of Types of Veteran ID cards", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "There are many types of identification cards you can use to show you re a Veteran .  You only need to have one of them for this purpose", "session_id": "doc2dial_1764"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "Served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "Received an honorable or general discharge under honorable conditions", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "You qualify for the program", "session_id": "doc2dial_1764"}
{"topic_shift": true, "utterance": "can you give me details of Department of Defense Identification Card", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "A Department of Defense DoD Identification Card is used to show your military status and to get access to services at military bases", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "If I have a DoD ID card", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "you don t need to request another type of photo ID card to prove you re a Veteran or to get retail or business discounts", "session_id": "doc2dial_1764"}
{"topic_shift": false, "utterance": "Hi, i've been reviewing information about the online verification process, an specially about online fraud. In your system, how can i be sure if a communication from you is legit?", "session_id": "doc2dial_382"}
{"topic_shift": true, "utterance": "Ok. The most of the email from social security will have away to verify them. The most common one  is the .gov extension in the email address, so you better check that out when reviewing any mail regarding social security.", "session_id": "doc2dial_382"}
{"topic_shift": false, "utterance": "Have you received any mail which doesn't end in .gov?", "session_id": "doc2dial_382"}
{"topic_shift": false, "utterance": "Yeah, i have received some of those, that's why i'm asking.", "session_id": "doc2dial_382"}
{"topic_shift": false, "utterance": "Very well. I'm sure you have taken the right measures, but i must say to you to be cautious before any suspicious email. Do not open any attachments or go clicking any link. The current social security addresses are no.reply@ssa.gov, suscription.service@suscriptions.ssa.gov and thankyou@ssa.gov.", "session_id": "doc2dial_382"}
{"topic_shift": true, "utterance": "Umm, better write that down. Say, the other day i was told that i should create a social security account online, but i don't understand those process very well, you could give me some option?", "session_id": "doc2dial_382"}
{"topic_shift": false, "utterance": "Sure. If you are unable to create an account online, you can always visit your local social security office to create an account in person.", "session_id": "doc2dial_382"}
{"topic_shift": true, "utterance": "Ok, that's good to know i have options. Say, i'm pretty sure about what to do, but anyways, what should i do if a receive a suspicious email?", "session_id": "doc2dial_382"}
{"topic_shift": false, "utterance": "If that happens and you are not sure about email's origin, please do not respond to the email or click on any link inside, reporting the suspicious email to the U.S computer emergency readiness team.", "session_id": "doc2dial_382"}
{"topic_shift": true, "utterance": "And in that regard, how can i verify a link of a picture?", "session_id": "doc2dial_382"}
{"topic_shift": false, "utterance": "You can hover the link or image with your mouse and check the address. It should end with .gov as in the following https://www.ssa.gov/myaccount.", "session_id": "doc2dial_382"}
{"topic_shift": true, "utterance": "What is phishing, sorry to ask?", "session_id": "doc2dial_382"}
{"topic_shift": false, "utterance": "It's a practice where you use techniques to fraud a person.", "session_id": "doc2dial_382"}
{"topic_shift": false, "utterance": "Is my driver license and vehicle information safe or is this information sold or shared with others?", "session_id": "doc2dial_2084"}
{"topic_shift": true, "utterance": "Yes, your information of shared with companies who insure your vehicle or who repair  your vehicle after a collision.", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "Do one of the above apply to you? Have you had an accident or does your vehicle need repair?", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "This does not apply to me, I have not had an accident.", "session_id": "doc2dial_2084"}
{"topic_shift": true, "utterance": "Can someone access my information or my vehicle information by using a Pay-Per-Search facility?", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "Yes, In accordance with NY State law anyone using this method has to apply to DMV and sign an agreement identifying their permissible use under the DPPA. Searches cost $7 each. Searches are usually done by insurance companies, who have to rate and monitor drivers or investigate claims. Searches are also done by employers who are required by monitor their employers driving records.", "session_id": "doc2dial_2084"}
{"topic_shift": true, "utterance": "Why to Insurance Companies need this information, I can give it to them myself?", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "If you apply for insurance online you would expect a rate quote within minutes. To do this insurance companies need to have access to your information instantly. To provide this kind of service insurance companies need access to DMV information so a direct pay-per-search service has been provided to companies. They are able to check your driving history and therefore provide you with a quote almost immediately.", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "What if my driving history is not correct?", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "If you feel the information is not correct you would have to purchase your driver record and send it to the insurance company before they could issue you with a quote. This practice would slow down the process and probably be very inconvenient.", "session_id": "doc2dial_2084"}
{"topic_shift": true, "utterance": "Is it possible to get this information in person? If I visited your offices could I get this information immediately?", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "Yes, that is possible. You can visit the office and request the information at the counter. Anyone can visit the office and purchase a driver license record so long as the requestor provide sufficient identification and can identify one and only one record that is required.", "session_id": "doc2dial_2084"}
{"topic_shift": true, "utterance": "What if I am a Hazardous Materials Driver?", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "The same rules apply to businesses transporting hazardous material. Most people would like to know that drivers hauling hazardous materials have the necessary license to do so as well at the necessary training for your safety as well as everyone elses'. NY State laws require hazardous meterial companies to only hire and employ drivers who are qualified and have valid licenses.", "session_id": "doc2dial_2084"}
{"topic_shift": false, "utterance": "can you help me get information on Veterans Disability Housing Grants", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "Of course, we offer housing subsidies to Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently.", "session_id": "doc2dial_1599"}
{"topic_shift": true, "utterance": "What benefits can I have if I qualify for a SAH grant?", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "You can earn up to $ 37,597 through the TRA grant program for fiscal year 2019.", "session_id": "doc2dial_1599"}
{"topic_shift": true, "utterance": "What money should be used for a SHA grant?", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "grant money must be used to buy, build, or change your permanent home, a home you plan to live in for a long time", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "ok Can I get a Special Housing Adaptation (SHA) grant and how much funding does this grant offer?", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "Do you or a member of your family own or will you own the home?", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "Do you have a qualified service - disability related?", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "since you qualify you may be able to get a SHA grant", "session_id": "doc2dial_1599"}
{"topic_shift": true, "utterance": "that good. and another question the disabilities that they include?", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "Disabilities include Loss or loss of use of more than one limb, Loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury.", "session_id": "doc2dial_1599"}
{"topic_shift": false, "utterance": "what information appears on a lifetime driving record?", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "a lifetime driver record contains all license information that the DMV has about a driver however it may not include information that dates back to when a driver was initially granted driving privileges.", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "could i have an example?", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "sure, a lifetime driving record will show suspensions and revoocations that are older than 4 years.", "session_id": "doc2dial_2090"}
{"topic_shift": true, "utterance": "what is Non-Driver ID?", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "it includes issue date and expiration date", "session_id": "doc2dial_2090"}
{"topic_shift": true, "utterance": "What about the standard drivers license?", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "a standard drivers licence only shows suspensions and revocations for 4 years from the date the suspension or revocation ended.", "session_id": "doc2dial_2090"}
{"topic_shift": true, "utterance": "what happens if the court is out of state?", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "the court's address and phone number are recorded by the issuing jurisdiction", "session_id": "doc2dial_2090"}
{"topic_shift": true, "utterance": "what if the information on my driving record is wrong?", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "you will need to contact your local DMV if you suspect that your driving record contains incorrect information.", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "the information for the DMV call centre is at the top of the driving record.", "session_id": "doc2dial_2090"}
{"topic_shift": true, "utterance": "what if there is a change in the class/privileges?", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "the information will include the class/privilege the driver holds or has held and the effective date for each class/privilege", "session_id": "doc2dial_2090"}
{"topic_shift": false, "utterance": "I'm looking to see if there is help with my premiums", "session_id": "doc2dial_396"}
{"topic_shift": true, "utterance": "Are you low-income and on Medicare?", "session_id": "doc2dial_396"}
{"topic_shift": false, "utterance": "I am considered low income and I am on Medicare", "session_id": "doc2dial_396"}
{"topic_shift": false, "utterance": "Yes, you may be able to receive help. your state may pay your Medicare premiums and, maybe other Medicare costs that you are normally responsible for such as deductibles and coinsurance .", "session_id": "doc2dial_396"}
{"topic_shift": true, "utterance": "what about medicare part plans A and B and services received?", "session_id": "doc2dial_396"}
{"topic_shift": false, "utterance": "People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare . If you need more info you can read Medicare's page.", "session_id": "doc2dial_396"}
{"topic_shift": true, "utterance": "and benefits are paid after they are due ? what is this about?", "session_id": "doc2dial_396"}
{"topic_shift": false, "utterance": "Social Security benefits are paid in the month following the month for which they are due .This means that the benefit due for December would be paid to you in January 2019 , and so on .", "session_id": "doc2dial_396"}
{"topic_shift": true, "utterance": "Okay, and why was I enrolled in medicare by you guys? is that normal?", "session_id": "doc2dial_396"}
{"topic_shift": false, "utterance": "Yes, we automatically enroll you in Medicare after you get disability benefits for two years. The two parts of Medicare we enroll you in are hospital insurance and medical insurance .", "session_id": "doc2dial_396"}
{"topic_shift": true, "utterance": "sounds great.  Is there other info out there I can look into?", "session_id": "doc2dial_396"}
{"topic_shift": false, "utterance": "yes, we have publications on Disability Benefits; What You Need To Know When You Get Social Security Disability Benefits; and Other Disability Publications", "session_id": "doc2dial_396"}
{"topic_shift": false, "utterance": "Hi, how is it going?. I heard you're using some AI program now to interact wit h users, could you tell me more?", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "Greetings, Its a pleasure to have you here with us. You are talking about Aidan, our virtual assistant which can answer questions about certain topics, like federal student aid. It uses AI to answer the questions.", "session_id": "doc2dial_2906"}
{"topic_shift": true, "utterance": "That's pretty impressive. And what can Aidan do for me, by the way?", "session_id": "doc2dial_2906"}
{"topic_shift": true, "utterance": "Well it certainly can assist with a wide variety of topics. For example, Do you want to use Aidan for financial question?", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "Yeah, in fact, i would like it.", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "That's excellent. Aidan can help you to answer most of your financial doubts, so you have a clear path before you.", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "That works with you?", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "Yeah, thanks. Hope it has good advice for me.", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "No problem, it will have a word for you, always.", "session_id": "doc2dial_2906"}
{"topic_shift": true, "utterance": "What other things can Aidan do? It can help with location on people or business related to my loan?", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "Sure thing. Just use Aidan and type some query like \"Who's my servicer?\"", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "Oh, just like that? I only type requesting where is my services and that's it?", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "That would be all. As simple as that.", "session_id": "doc2dial_2906"}
{"topic_shift": false, "utterance": "I have a few questions about FAFSA and the Student Aid Report.", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "I can help you with that. Your Student Aid report summarizes the information in your FAFSA form, so be sure to check that your information is both correct and complete.", "session_id": "doc2dial_2912"}
{"topic_shift": true, "utterance": "What if my information is incorrect on my SAR?", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "There will be a space on your SAR where you can write in any corrections.", "session_id": "doc2dial_2912"}
{"topic_shift": true, "utterance": "Do I need to correct any mistakes on my SAR?", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "Yes. It is very important that you correct or update any incorrect information on your FAFSA form.", "session_id": "doc2dial_2912"}
{"topic_shift": true, "utterance": "How do I receive my SAR?", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "You will receive your SAR on paper. If you provide an email address, you will also be able to view your SAR online.", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "Did you provide an email?", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "Yes, I did.", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "Great. You will receive an email from noreply@FAFSA.gov. This email will provide you with instructions to get an online copy of your SAR.", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "Will I receive a paper SAR if I get the online copy?", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "Yes. Whether you provide an email or not, you will still receive a paper SAR copy.", "session_id": "doc2dial_2912"}
{"topic_shift": false, "utterance": "Are there steps I need to take to get members of my family on my benefits?", "session_id": "doc2dial_341"}
{"topic_shift": true, "utterance": "Yes, because even if you don't qualify, some of your family members may still be eligible for benefits on your record.", "session_id": "doc2dial_341"}
{"topic_shift": false, "utterance": "Are you interested in learning more about this?", "session_id": "doc2dial_341"}
{"topic_shift": false, "utterance": "Yes I am, where would I go for more information?", "session_id": "doc2dial_341"}
{"topic_shift": true, "utterance": "Is there someone I can contact if I don't live in the U.S.?", "session_id": "doc2dial_341"}
{"topic_shift": false, "utterance": "Yes, you can contact your nearest U.S. Social Security Office or a U.S. Embassy or Consulate.", "session_id": "doc2dial_341"}
{"topic_shift": true, "utterance": "Where should I go to find more information?", "session_id": "doc2dial_341"}
{"topic_shift": false, "utterance": "For more information, please visit \"Benefits For Your Family.\"", "session_id": "doc2dial_341"}
{"topic_shift": true, "utterance": "Will a U.S. Embassy be able to help me if I don't live in the U.S. anymore?", "session_id": "doc2dial_341"}
{"topic_shift": false, "utterance": "Yes, a U.S. Embassy or Consulate can provide you with more help on the matter.", "session_id": "doc2dial_341"}
{"topic_shift": true, "utterance": "Even if I don't qualify for benefits on someone else's record, can a family member still qualify for benefits on my record?", "session_id": "doc2dial_341"}
{"topic_shift": false, "utterance": "Yes, they may still be eligible to receive benefits from your record.", "session_id": "doc2dial_341"}
{"topic_shift": false, "utterance": "My license was taken away from me last year and I would like to reinstate it.", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "Did you submit your application by mail before September 27 , 2019?", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "No I didn't.", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "What if mine was from July 2019?", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "Well then it is under review.", "session_id": "doc2dial_2721"}
{"topic_shift": true, "utterance": "If it gets approved what do I have to do?", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "You will receive an approval via email to apply for a new driver license with directions to follow in order to be successful when applying for a new driver license at your local DMV office.", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "Is your license from another state?", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "No it's a NY state license.", "session_id": "doc2dial_2721"}
{"topic_shift": true, "utterance": "Can I do all this approval stuff online?", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "Yes an online request approval is possible if you are eligible for one. If you are not it will automatically tell you  the reason you are not eligible and explain your next steps. If you are eligible it will explain any additional payments or actions required before you can receive approval.", "session_id": "doc2dial_2721"}
{"topic_shift": false, "utterance": "I signed up for the online veteran payments portal the other day but i haven't had the opportunity to sneak around. Can you specify me what can i see there, related to my payments?", "session_id": "doc2dial_1228"}
{"topic_shift": true, "utterance": "Are you a veteran then?", "session_id": "doc2dial_1228"}
{"topic_shift": false, "utterance": "No, i'm not. But i think is not necessary to be one, isn't? there are other types of people who use this portal.", "session_id": "doc2dial_1228"}
{"topic_shift": true, "utterance": "Fine. Tell me something. If i need to change my address in the future, can i do it through where?", "session_id": "doc2dial_1228"}
{"topic_shift": false, "utterance": "You can go to VA.gov and access your profile. There you can make changes to your information and those changes will automatically will be changed in all your disability data across sites, meaning changes in data related to compensation, pension benefits, claims and appeals.", "session_id": "doc2dial_1228"}
{"topic_shift": true, "utterance": "That's very wide. Say, if i need more changes to my information. I should get into contact with veterans affairs?", "session_id": "doc2dial_1228"}
{"topic_shift": false, "utterance": "Absolutely. An up to date information is always preferred because it could affect your rating or payment. Changes could include marital status, birth of a baby, child adoption or any other life changes.", "session_id": "doc2dial_1228"}
{"topic_shift": false, "utterance": "I heard form some people that disability compensations could be increased. How's that?", "session_id": "doc2dial_1228"}
{"topic_shift": false, "utterance": "That information is correct. IF you have a disability rating which goes over 30%, you can get a higher payment adding eligible dependents.", "session_id": "doc2dial_1228"}
{"topic_shift": false, "utterance": "But that's the only way to get an increase? What about a worsening on my possible disability?", "session_id": "doc2dial_1228"}
{"topic_shift": false, "utterance": "If happens that you get worse in your disability condition, then you can file a claim requesting a benefits increase.", "session_id": "doc2dial_1228"}
{"topic_shift": false, "utterance": "I need help on registration fees", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "Is this your first time registering your vehicle?", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "In that case you have to pay both the registration and vehicle plate fees", "session_id": "doc2dial_2047"}
{"topic_shift": true, "utterance": "Does the online estimate include sales tax?", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2047"}
{"topic_shift": true, "utterance": "Where can I find information on trailer registrations?", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "Trailer and boat registration fees are calculated differently. You can t use the online service to estimate them. See register a trailer, or register a boat for how to estimate these registration fees", "session_id": "doc2dial_2047"}
{"topic_shift": true, "utterance": "What are the estimate fees online?", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "The online estimates DOES NOT include the sales tax", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "Can I use these estimates for commercial vehicles?", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "Yes for both passenger and commercial.", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "Can I use the online estimates for a trailer?", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "Sorry, you can not use the online service to estimate fees and taxes for trailers or boats see instructions below", "session_id": "doc2dial_2047"}
{"topic_shift": false, "utterance": "Yes hello please help me find information about what\u00a0Federal Student Aid Acquisitions\u00a0is.", "session_id": "doc2dial_3359"}
{"topic_shift": false, "utterance": "Certainly. It is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.", "session_id": "doc2dial_3359"}
{"topic_shift": true, "utterance": "Can I have their contact information in case I need to reach out?", "session_id": "doc2dial_3359"}
{"topic_shift": false, "utterance": "Do you have questions regarding Federal Student Aid 's Acquisition activities?", "session_id": "doc2dial_3359"}
{"topic_shift": false, "utterance": "Not at the moment but I might in the future.", "session_id": "doc2dial_3359"}
{"topic_shift": true, "utterance": "Do you have any information on what Contract Solicitations are?", "session_id": "doc2dial_3359"}
{"topic_shift": false, "utterance": "Contract solicitations, active acquisition synopses, and other information is available at FedBizOpps, the U.S. Government 's single point-of-entry for federal business opportunities.", "session_id": "doc2dial_3359"}
{"topic_shift": true, "utterance": "Where can I find information on future contract opportunities?", "session_id": "doc2dial_3359"}
{"topic_shift": false, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities for each fiscal year. Information on this forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.", "session_id": "doc2dial_3359"}
{"topic_shift": true, "utterance": "What ballpark figure does FedBizOpps generally offer?", "session_id": "doc2dial_3359"}
{"topic_shift": false, "utterance": "FedBizOpps contains copies of requests for quotations for proposed contract actions expected to exceed $ 10,000 but not to exceed $ 25,000.", "session_id": "doc2dial_3359"}
{"topic_shift": false, "utterance": "I don't understand the protection features.", "session_id": "doc2dial_427"}
{"topic_shift": true, "utterance": "Are you trying to verify online?", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "Yes, and I can't get it to move forward.", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "We have an extensive security system in place to keep your info safe.", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "How are you doing that?", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "We have a new identity verification process.", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "What do I have to do now?", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "You need to sign in with a username and password.", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "Why do I have to do all that?", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "It provides extra security for you.", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "So it verifies who I am?", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "Yes, it verifies who you are to protect your sensitive information.", "session_id": "doc2dial_427"}
{"topic_shift": true, "utterance": "How can I tell if an email is really from you?", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "If the web address says .gov/  and the / should always be there.", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "Do all of your emails say .gov?", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "Yes, our emails currently end with ssa.gov", "session_id": "doc2dial_427"}
{"topic_shift": false, "utterance": "I need help with a non-titled vehicle", "session_id": "doc2dial_2053"}
{"topic_shift": true, "utterance": "Do you wish to replace a NY State transferable registration?", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "Is the registration lost?", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2053"}
{"topic_shift": true, "utterance": "What happens if I can't get any proof of ownership?", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "You must contact the person that sold you the vehicle , boat or snowmobile to you and get a receipt of sale.", "session_id": "doc2dial_2053"}
{"topic_shift": true, "utterance": "Can I apply for a duplcate registration?", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "The current owner can apply for a duplicate registration document at a DMV office.", "session_id": "doc2dial_2053"}
{"topic_shift": true, "utterance": "Can I use an old registration?", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "You can show an old registration , an original Manufacturer 's Certificate of Origin , or an original Manufacturer 's Statement of Origin", "session_id": "doc2dial_2053"}
{"topic_shift": true, "utterance": "What forms do I need to apply for a transferable registration?", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "Use the Application for Registration or Title PDF MV-82 and the instructions for Registering / Titling a Vehicle in New York State PDF MV-82.1", "session_id": "doc2dial_2053"}
{"topic_shift": true, "utterance": "What do I need to transfer titled vehicles?", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "You must get a title certificate that displays the name of the seller and use the Application for Title Only PDF MV-82TON form", "session_id": "doc2dial_2053"}
{"topic_shift": false, "utterance": "Help me with divorce and retirement please", "session_id": "doc2dial_433"}
{"topic_shift": true, "utterance": "are you divorced?", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "Did your marriage last 10 years or longer?", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "no it didn't", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "are you currently unmarried?", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "OK, If you are divorced , but your marriage lasted 10 years or longer you can receive benefits on your ex - spouse 's record even if they have remarried if certain conditions are met.", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "and if my ex's benefits are higher ?", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "f you are eligible for retirement benefits on your own record and divorced spouse 's benefits , we will pay the retirement benefit first .If the benefit on your ex - spouse 's record is higher , you will get an additional amount on your ex - spouse 's record so that the combination of benefits equals that higher amount .", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "and what if that changes?", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "Yes, you would get an additional amount on your ex - spouse 's record so that the combination of benefits equals that higher amount .", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "Your ex - spouse is entitled to Social Security retirement or disability benefits ; [8] andp   [9] The benefit you are entitled to receive based on your own work is less than the benefit you would receive based on your ex - spouse 's", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "Yes, but only if you are divorced and your marriage lasted 10 years or longer.", "session_id": "doc2dial_433"}
{"topic_shift": false, "utterance": "What documents do I need to apply for a social security card?", "session_id": "doc2dial_355"}
{"topic_shift": true, "utterance": "You need original documents of citizenship", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "What doucments do I need for a child not born in the U.S.?", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "What doucments do I need for a child not born in the U.S.?", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "we need to see proof of U.S. citizenship", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "What if I can't suply proof?", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "we will ask to see other documents identifying date of birth or age and preferably a recent photograph", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "Do you accept an Adoprion decree?", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "yes we may accept an original document decree", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "What other document can I use?", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "We can accept these documents as proof of citizenship. Certification of Report of Birth,  Consular Report of Birth Abroad ,U.S. passport or Certificate of Citizenship", "session_id": "doc2dial_355"}
{"topic_shift": true, "utterance": "Can I get a replacement card for a foreign born U.S. Child?", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen . or you may not need to replace the card if you know the childs SS number.", "session_id": "doc2dial_355"}
{"topic_shift": true, "utterance": "What if I do not have a certification of report of birth?", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "If  that document is not available we accept a State issued non - driver 's identification card  or an adoption decree", "session_id": "doc2dial_355"}
{"topic_shift": false, "utterance": "I have questions about getting a vehicle registration and title record abstract.", "session_id": "doc2dial_2735"}
{"topic_shift": true, "utterance": "I can help you with that. Are you familiar with what vehicle registration and title record abstracts are?", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "Not exactly. I have some understanding, but I could use some clarification.", "session_id": "doc2dial_2735"}
{"topic_shift": true, "utterance": "Do you need to know how you can obtain a vehicle registration abstract?", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "Yes, I need help with this.", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "You can order them by completing the form Request for DMV Records.", "session_id": "doc2dial_2735"}
{"topic_shift": true, "utterance": "How can I find more information about this topic?", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "If you need additional information, you can go online at our website and look under DMV Records.", "session_id": "doc2dial_2735"}
{"topic_shift": true, "utterance": "Can I get a vehicle registration record abstract for a car in my wife's name?", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "Yes, In addition to submitting a Request for DMV Records, you will need to certify that you have a permissible use under the Driver's Privacy Protection Act to see another person's personal information on DMV records.", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "What is the Driver's Privacy Protection Act?", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "You can find more information about this by searching Driver's Privacy Protection Act on our website.", "session_id": "doc2dial_2735"}
{"topic_shift": true, "utterance": "Where can I find additional information about this particular topic?", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "More information about this topic can also be found under DMV Records on our website.", "session_id": "doc2dial_2735"}
{"topic_shift": true, "utterance": "I don't know what the VIN is for the car that I'm obtaining the vehicle registration record abstract for. Will I need it?", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "If you don't know the VIN, you can instead provide your name, date of birth, and the vehicle make and year on the form.", "session_id": "doc2dial_2735"}
{"topic_shift": false, "utterance": "I need to know what vocational rehab is and if it is something that can help me.", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "Do you have a service-connected disability that affects your ability to work either partially or fully?", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "I have a disability but I don't know how it affects my work since I haven't tried to work in a while. But I thought I would look into this because someone suggested it might be something that can help me.", "session_id": "doc2dial_1214"}
{"topic_shift": true, "utterance": "I mean, I think I can still work. Is there something that could help me find a job that would work for me?", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "Our VA Vocational Rehabilitation and Employment (VR&E) program does provide assistance in finding jobs.", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "So do you think I would qualify to use it?", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "You should call your local VA to see if VR&E is right for you, but it does sound like they could help you.", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "Is there another way I could apply without calling?", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "You can also access VR&E through the Integrated Disability Evaluation System (IDES).", "session_id": "doc2dial_1214"}
{"topic_shift": true, "utterance": "My wife has been looking for a job too, and it has been very stressful to her. Can you help her find a job too?", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "Your dependents may also be eligible for education services, training, and counseling as well.", "session_id": "doc2dial_1214"}
{"topic_shift": false, "utterance": "How would I pay for textbooks and other course materials if haven't receive financial aid?", "session_id": "doc2dial_3403"}
{"topic_shift": true, "utterance": "Did your school that participates in the federal student aid program provide you a way to get textbooks and supplies you need?.", "session_id": "doc2dial_3403"}
{"topic_shift": false, "utterance": "No, they have not provided that yet but it is not the 7th day of the term yet.", "session_id": "doc2dial_3403"}
{"topic_shift": true, "utterance": "What if I purchased my textbooks?", "session_id": "doc2dial_3403"}
{"topic_shift": false, "utterance": "You could sell them back if allowed and get money for it.", "session_id": "doc2dial_3403"}
{"topic_shift": false, "utterance": "What if my course uses paid online content?", "session_id": "doc2dial_3403"}
{"topic_shift": false, "utterance": "Actually your school could have negotiated a deal with the publisher that would allow you online access at a fraction of the cost you would pay for a physical book.", "session_id": "doc2dial_3403"}
{"topic_shift": true, "utterance": "How will I receive financial aid?", "session_id": "doc2dial_3403"}
{"topic_shift": false, "utterance": "It really depends on the type of aid you have accepted when receiving your aid.", "session_id": "doc2dial_3403"}
{"topic_shift": true, "utterance": "What are my options for course material formats?", "session_id": "doc2dial_3403"}
{"topic_shift": false, "utterance": "Course material formats all depend on your school, instructor, and course taken, so it is wise to learn about any cost-reduction initiatives and save you money.", "session_id": "doc2dial_3403"}
{"topic_shift": false, "utterance": "Hey, I would like to know how the FSAA can help me as a student.", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.", "session_id": "doc2dial_3365"}
{"topic_shift": true, "utterance": "I see. How do I contact you?", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "Do you have questions regarding Federal Student Aid's Acquisition activities?", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "In that case please e-mail FSA Acquisitions.", "session_id": "doc2dial_3365"}
{"topic_shift": true, "utterance": "I'll write them later. What about the acquisition forecast?", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.", "session_id": "doc2dial_3365"}
{"topic_shift": true, "utterance": "What is the IT Standards Library for?", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "The IT Standards Library identifies federal, Department and Federal Student Aid specific IT standards directly pertinent to Federal Student Aid's acquisitions.", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "What are these standards you mentioned?", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "Federal Student Aid relies heavily on information technology IT to support complex business processes. Therefore, effective use of IT is essential to many Federal Student Aid acquisitions.", "session_id": "doc2dial_3365"}
{"topic_shift": false, "utterance": "what is the VA Individual unemployment if you cannot work", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "If you can t work because of a disability related to your service in the military a service - connected disability", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "you may qualify for what s called Individual Unemployability . This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating .", "session_id": "doc2dial_1572"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "You have at least 1 service - connected disability rated at 60 % or more disabling , or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 %", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "unable to get disability benefits does not meet both requirements", "session_id": "doc2dial_1572"}
{"topic_shift": true, "utterance": "What kind of benefits can I get?", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "Health caresCompensation payments", "session_id": "doc2dial_1572"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "Veterans", "session_id": "doc2dial_1572"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "You ll need to file a claim for disability compensation. you ll have to provide evidence supporting documents like a doctor s report or medical test results showing that your disability prevents you from holding down a steady job", "session_id": "doc2dial_1572"}
{"topic_shift": false, "utterance": "Is the REAP program still in effect?", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "The REAP program ended on November 25th, 2015. However, under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years.", "session_id": "doc2dial_1566"}
{"topic_shift": true, "utterance": "Will this affect me now that the program has ended?", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "Yes, below are some descriptions that best fit your personal situation and the steps that you can take next.", "session_id": "doc2dial_1566"}
{"topic_shift": true, "utterance": "What if I was using REAP benefits before November 24th of 2015?", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "You will have until November 25th, 2019 to continue using the benefits.", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "Does that count if I was already attending school on November 24th, 2015?", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "Yes, you would still apply.", "session_id": "doc2dial_1566"}
{"topic_shift": true, "utterance": "Will I receive REAP benefits if I didn't start school until after November 24th, 2015?", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "No, you are no longer able to receive REAP benefits.", "session_id": "doc2dial_1566"}
{"topic_shift": true, "utterance": "When can I credit my REAP eligibility toward my post-9/11 GI bill?", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "You can do this if you established REAP eligibility before November 25th, 2015, does that apply to you?", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "No, I established Reap benefits after that date.", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "You would not be able to credit your REAP eligibility toward your post-9/11 GI Bill then.", "session_id": "doc2dial_1566"}
{"topic_shift": false, "utterance": "I'm interested in a work-study job, but how long would I need to work?", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.", "session_id": "doc2dial_3371"}
{"topic_shift": true, "utterance": "I understand. Does that mean I'll work on or off campus?", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "Both.", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "Do you want to work on campus?", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "Yes, that'd be great.", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "In that case you'll usually work for your school.", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "Makes sense. And what if I was working off campus?", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "Then your employer will usually be a private nonprofit organization or a public agency, and the work performed must be in the public interest.", "session_id": "doc2dial_3371"}
{"topic_shift": true, "utterance": "So what kind of jobs can I get?", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "The Federal Work-Study Program emphasizes employment in civic education and work related to your course of study whenever possible.", "session_id": "doc2dial_3371"}
{"topic_shift": true, "utterance": "What if I attend a proprietary school, a paid one for example?", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "In that case there may be further restrictions on the types of jobs you can be assigned.", "session_id": "doc2dial_3371"}
{"topic_shift": false, "utterance": "I need help with disability benefits", "session_id": "doc2dial_369"}
{"topic_shift": true, "utterance": "Do you want to know when your benefits start?", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "Yes I do, and I need medicare info", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "So was your application already approved?", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "No, it was not approved yet", "session_id": "doc2dial_369"}
{"topic_shift": true, "utterance": "I want to know about help for poorer people on medicare. can you help me?", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "Are you on Medicare and have low-income?", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "yes to both of those", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "OK, If you get Medicare and have low - income your state may pay your Medicare premiums and , in some cases , other Medicare costs for which you are normally responsible such as deductibles and coinsurance .", "session_id": "doc2dial_369"}
{"topic_shift": true, "utterance": "Can I also get information about my Medicare Part D plan?", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "Yes, for that we recommend you read Medicare 's page .", "session_id": "doc2dial_369"}
{"topic_shift": true, "utterance": "will do, also can you tell me about qualifying for assistance?", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "Only your state can decide if you qualify for assistance, you should contact your state or local welfare office or Medicaid agency for more information.", "session_id": "doc2dial_369"}
{"topic_shift": false, "utterance": "Hello, I have many questions regarding the payment of student loans, can you tell me about it?", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "I recommend you not to worry about the subject, and look for information on the subject.", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "What can you tell me about the checklist please?", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "Can you tell me about the checklist please?", "session_id": "doc2dial_3417"}
{"topic_shift": true, "utterance": "It is important that you are clear about the time you intend to pay and in what way.", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "It has to be clear that you cannot take several options, and the interest can be high depending on the loan.", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "Can you help me to establish a payment plan please?", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "It is important that you consider various strategies so that you do not fall behind with payments.", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "Can you explain to me what is the repayment of your total debt?", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "It consists in that your remaining balance will be forgiven, for this reason it is important to look for information related to the topic.", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "What is the process to cancel the loan in full?", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "You can choose Standard payment plan among others.", "session_id": "doc2dial_3417"}
{"topic_shift": false, "utterance": "Please, tell me about replace or transfer personalized plates", "session_id": "doc2dial_2709"}
{"topic_shift": true, "utterance": "Do you want to know how you can replace or transfer personalized plates?", "session_id": "doc2dial_2709"}
{"topic_shift": false, "utterance": "Yes, please", "session_id": "doc2dial_2709"}
{"topic_shift": false, "utterance": "There are several ways you can do it.", "session_id": "doc2dial_2709"}
{"topic_shift": true, "utterance": "What if my plates are damaged? Can I replace them?", "session_id": "doc2dial_2709"}
{"topic_shift": false, "utterance": "Call to the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday", "session_id": "doc2dial_2709"}
{"topic_shift": true, "utterance": "I have a custom image plate and want to replace it with a different image plate. Can I keep my current custom combination and use it on my new imaging plate?", "session_id": "doc2dial_2709"}
{"topic_shift": false, "utterance": "Have you been told if the plate category you want allows custom combinations that contain the number of characters on your current plates?", "session_id": "doc2dial_2709"}
{"topic_shift": false, "utterance": "Yes, I have heard that.", "session_id": "doc2dial_2709"}
{"topic_shift": false, "utterance": "If that is so, you may have the combination on your new custom plates. Most image plates require a $ 31.25 annual custom fee in addition to the $ 31.25 custom license plate fee, and you have also pay a plate fee for the new plates.", "session_id": "doc2dial_2709"}
{"topic_shift": true, "utterance": "What if my plates are old? Can I replace them too?", "session_id": "doc2dial_2709"}
{"topic_shift": false, "utterance": "Sure. Same that damaged plates. Call to the  Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday", "session_id": "doc2dial_2709"}
{"topic_shift": false, "utterance": "I have checked my email and I do not have my VHIC. Please, help me", "session_id": "doc2dial_1200"}
{"topic_shift": true, "utterance": "Has it been more than 10 days since you took a photo and you have not received your card?", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "No, just 5.", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "Do you have any kind of hearing loss?", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "No, my hearing is fine.", "session_id": "doc2dial_1200"}
{"topic_shift": true, "utterance": "My VHIC was stolen 2 days ago. What should I do?", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "Ask for a replacement card at the VA medical center where you had your picture taken. Please, you must to bring your driver's license, passport or other government ID so we can verify your identity before we give you a new card.", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "Have you changed your medical center since you received your original card?", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "Yes, I did it.", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "Please, contact the medical center where you currently receive care or call at 877-222 -8387, Monday through Friday , 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1200"}
{"topic_shift": true, "utterance": "I have not enrolled yet, what should I do?", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "Please, find out how to apply for VA health care.", "session_id": "doc2dial_1200"}
{"topic_shift": true, "utterance": "What about my old Veterans identification card? May I keep it?", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "No, you must destroy it by cutting it up or shredding it. We want that you have a new VHIC. This new card offers even more security to protect your personal information.", "session_id": "doc2dial_1200"}
{"topic_shift": true, "utterance": "Can you tell me what to do if I don't have my VHIC?", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "Yes... contact the medical center where you currently receive care or call at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1200"}
{"topic_shift": false, "utterance": "I'm here to learn about work study jobs", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "Okay, undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.", "session_id": "doc2dial_3370"}
{"topic_shift": true, "utterance": "what do I need to know?", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "You need to know that funds are limited so you should apply early for student aid.", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "Where are the jobs for this?", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "They are both on campus and off campus.", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "Did you need more info on on campus jobs?", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "yeah who would I work for at school?", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "You will usually work for the school.", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "and who would I work for if it was off campus?", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "Your employer would probably be a private nonprofit organization or a public agency, and the work performed would be in the public interest.", "session_id": "doc2dial_3370"}
{"topic_shift": true, "utterance": "are we paid by the hour?", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "It somewhat depends on whether you are an undergraduate or graduate student.", "session_id": "doc2dial_3370"}
{"topic_shift": false, "utterance": "Hello there, I would like to learn more about the reserve educational assistance program.", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "Of course. The Reserve Educational Assistance Program REAP ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in place for 3 more years.", "session_id": "doc2dial_1567"}
{"topic_shift": true, "utterance": "Would you like to know how it may affect you that REAP has ended?", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "You can find the description that best fits your situation below and with it you can learn about how this change affects you, and what to do next.", "session_id": "doc2dial_1567"}
{"topic_shift": true, "utterance": "Wait. I've been using REAP benefits before the 24th of November 2015. What about that?", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "In that case you can keep using your REAP benefits until November 25, 2019.", "session_id": "doc2dial_1567"}
{"topic_shift": true, "utterance": "Alright. And under which conditions do my REAP benefits count toward my GI Bill eligibility after REAP ended?", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "Did you establish REAP eligibility before November 25, 2015?", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "No, I established it in 2016. Is that a problem?", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "In that case you can't credit your REAP eligibility toward your Post-9/11 GI Bill eligibility.", "session_id": "doc2dial_1567"}
{"topic_shift": true, "utterance": "That's not good. What if I applied for the benefits but started school after November 24, 2015?", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "In that case you're no longer eligible to receive REAP benefits, but you may be eligible for Post-9/11 GI Bill benefits.", "session_id": "doc2dial_1567"}
{"topic_shift": false, "utterance": "my health ID card is missing! what do I do???!", "session_id": "doc2dial_1201"}
{"topic_shift": true, "utterance": "You can get your card replaced at the VA medical center where you had your picture taken for the original ID. You will need a government ID or being to answer your challenge questions to verify your identity.", "session_id": "doc2dial_1201"}
{"topic_shift": false, "utterance": "Are you still using the same medical center where you got your original card?", "session_id": "doc2dial_1201"}
{"topic_shift": false, "utterance": "Well, no, I moved recently. What do I do?", "session_id": "doc2dial_1201"}
{"topic_shift": false, "utterance": "Contact your current medical center. Or you can call 877-222-8387 (Monday through Friday 8 a.m. to 8 p.m.), to verify your identity and get a new card sent to you.", "session_id": "doc2dial_1201"}
{"topic_shift": true, "utterance": "What if my old card turns up after I get my new one?", "session_id": "doc2dial_1201"}
{"topic_shift": false, "utterance": "Your new card will be more secure than your old one, so please destroy the old one if you find it. You can cut it up or shred it.", "session_id": "doc2dial_1201"}
{"topic_shift": true, "utterance": "what if my card doesn't get sent to me right away? what if it's been a few weeks and I need it?", "session_id": "doc2dial_1201"}
{"topic_shift": false, "utterance": "If it doesn't get to you within 10 days, please call 877-222-8387 to get it straightened out as soon as possible.", "session_id": "doc2dial_1201"}
{"topic_shift": true, "utterance": "What is the ID card even used for anyway?", "session_id": "doc2dial_1201"}
{"topic_shift": false, "utterance": "You use it to check in for your appointments, as well as get Veterans discounts at stores. It cannot be used as a credit card or insurance card.", "session_id": "doc2dial_1201"}
{"topic_shift": true, "utterance": "What if I forget what my current medical center is to go get a new card?", "session_id": "doc2dial_1201"}
{"topic_shift": false, "utterance": "Then you are better off calling 877-222-8387 and having them help you through the process.", "session_id": "doc2dial_1201"}
{"topic_shift": false, "utterance": "Hello, I would like to know more about replacing or transferring personalized plates.", "session_id": "doc2dial_2708"}
{"topic_shift": true, "utterance": "Are you planning to replace or transfer personalized plates?", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "No, at least not now.", "session_id": "doc2dial_2708"}
{"topic_shift": true, "utterance": "Do you want to replace personalized plates that are old or damaged?", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_2708"}
{"topic_shift": true, "utterance": "Do you want to replace the personalized plates you have now with different personalized plates or personalized picture plates?", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "No, that is not the case.", "session_id": "doc2dial_2708"}
{"topic_shift": true, "utterance": "Are you wondering if you can keep your current personalized combination and use it on your new picture plate?", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "No, sorry.", "session_id": "doc2dial_2708"}
{"topic_shift": true, "utterance": "Are you wondering if you can transfer a current set of personalized plates to a new vehicle that you plan to purchase?", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "Yes!", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "Then I'm happy to inform you that this is possible.", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "Will the registrant and registration class NOT change?", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "Yes, it won't change.", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "In that case simply instruct the automobile dealer to transfer your personalized plates to your new vehicle.", "session_id": "doc2dial_2708"}
{"topic_shift": false, "utterance": "Hi there. I have a federal student loan but I'm kinda confused about the repayment process, I would like some help with it.", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "Sure, don't let the repayment process overwhelm you. We can help you to solve some doubts you may have.", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "Have you seen the steps on the check list?", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "No, I have not. Not yet at least.", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "Great. But this is a free of charge process? Or I have to pay some extra for your advises?", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "It's free. Remember that you will never have to pay for help with your student loans.", "session_id": "doc2dial_3416"}
{"topic_shift": true, "utterance": "Alright. I heard from some of my friends that my loan can be forgiven if I consolidate it, is that true?", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "Yes, if you consolidate your loan you can increase your chances of qualifying for an affordable repayment plan or a loan forgiveness. But you need to see if this is your best option.", "session_id": "doc2dial_3416"}
{"topic_shift": true, "utterance": "And what kind of things helps me in this case?", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "Some things that can help you is, if you can afford it, start making some loan payments while you still are in school.", "session_id": "doc2dial_3416"}
{"topic_shift": true, "utterance": "I see, normally the payments are done after I leave the school, right?", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "That's right, after you graduate, drop school, or leave, you will have six months to start your payments of your loan.", "session_id": "doc2dial_3416"}
{"topic_shift": false, "utterance": "What happens when I have been approved for disability benefits?", "session_id": "doc2dial_368"}
{"topic_shift": true, "utterance": "Do you want to know when your benefits start?", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "yes I do, when do they start after I get approved", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "Was your application already approved?", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "no, not yet but I want to know about medicare and prescriptions", "session_id": "doc2dial_368"}
{"topic_shift": true, "utterance": "can I get more info on prescription coverage for part D and enrollment?", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "For more information on the enrollment periods for Part D , you should read Medicare 's page .", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "any other info or place I should go?", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "yes, for more information we recommend you read Medicare 's page .", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "okay, and what if we need help paying for things? are there coupons or things to help us?", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "Yes, there is assistance available. If you receive Medicare and have limited resources and income , you may be eligible for Extra Help with Medicare Prescription Drug Plan Costs .", "session_id": "doc2dial_368"}
{"topic_shift": false, "utterance": "Could my federal student loan possibly qualify for discharge if the school in which I am currently enrolled is closing?", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "I can help you to learn about the eligibility requirements for discharge and how you can apply.", "session_id": "doc2dial_3402"}
{"topic_shift": true, "utterance": "Ok what are the criteria for a possible discharge?", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "You may be eligible for a 100 percent discharge if you were unable to complete your program because your school closed.", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "I was enrolled when my school closed and did not complete my desired courses.", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "In that even you may indeed be eligible for a 100% discharge of your William D. Ford Federal Direct Loan Direct Program loans, Federal Family Education Loan FFEL Program loans, or Federal Perkins Loans.", "session_id": "doc2dial_3402"}
{"topic_shift": true, "utterance": "How do I obtain this discharge of my loan?", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "It is very important for you to obtain your academic and financial aid records if your school closes since you might need those records if you plan to attend another school or want your student loans discharged.", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "What would I need from this school if I am planning on completing my education elsewhere?", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "You will need to obtain your academic and financial records if you plan to attend another school.", "session_id": "doc2dial_3402"}
{"topic_shift": true, "utterance": "Are you able to answer questions about benefits I may have by receiving a closed school loan discharge?", "session_id": "doc2dial_3402"}
{"topic_shift": true, "utterance": "Are you inquiring about the benefits you would receive by obtaining a closed school loan discharge?", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "If you receive the closed school loan discharge, you have no further obligation to repay that loan, you will receive reimbursement of payments made voluntarily or through forced collection, and the record of the loan and all repayment history associated with the loan, including any adverse history, will be deleted from your credit report.", "session_id": "doc2dial_3402"}
{"topic_shift": false, "utterance": "Hello there. How are you doing today? I came here to learn more about vocational rehabilitation, maybe you can explain a few things to me?", "session_id": "doc2dial_1215"}
{"topic_shift": false, "utterance": "Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?", "session_id": "doc2dial_1215"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_1215"}
{"topic_shift": true, "utterance": "I'm a former soldier who was wounded in action, I took a bullet for my country. God bless America. Now I want to know what America can do to support me with my disability. Can you tell me, please?", "session_id": "doc2dial_1215"}
{"topic_shift": false, "utterance": "Gladly. You can explore VR&E support-and-services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job, for example.", "session_id": "doc2dial_1215"}
{"topic_shift": false, "utterance": "How can I access this VR&E thing?", "session_id": "doc2dial_1215"}
{"topic_shift": false, "utterance": "You can access VR&E through the Integrated Disability Evaluation System IDES.", "session_id": "doc2dial_1215"}
{"topic_shift": true, "utterance": "Alright. Is there something you can do for my wife and family as well?", "session_id": "doc2dial_1215"}
{"topic_shift": false, "utterance": "Yes. We can help you find out if you're eligible for certain counseling services, training, and education benefits.", "session_id": "doc2dial_1215"}
{"topic_shift": true, "utterance": "I suppose you can help me figure out if I'm eligible for the VR&E program too?", "session_id": "doc2dial_1215"}
{"topic_shift": false, "utterance": "Yes, we can also help you find out if you re eligible and how to apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.", "session_id": "doc2dial_1215"}
{"topic_shift": false, "utterance": "How can I get information about VA Individual unemployment if you cannot work", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "can't you work because of a disability related to your service in the military?", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "okay. You may qualify for what is called Individual Unemployment. This means that you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating.", "session_id": "doc2dial_1573"}
{"topic_shift": true, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "You have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 disability of 40% or more and a combined rating of 70%, or plus ?", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "No You may be able to get disability benefits if you do not meet both requirements", "session_id": "doc2dial_1573"}
{"topic_shift": true, "utterance": "Who is covered in this benefit then?", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "Who is covered in this benefit then?", "session_id": "doc2dial_1573"}
{"topic_shift": true, "utterance": "What kind of benefits can I get?", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "you can have at least two benefits 1- for health care2- Indemnity payments", "session_id": "doc2dial_1573"}
{"topic_shift": true, "utterance": "What should I present when I submit the application?", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "You will need to present evidence that supports documents such as a doctor's report or the results of medical exams that show that your disability prevents you from keeping a steady job. We will also review your work and educational history.", "session_id": "doc2dial_1573"}
{"topic_shift": false, "utterance": "Can you please give me some information about federal student aid acquisitions?", "session_id": "doc2dial_3364"}
{"topic_shift": false, "utterance": "Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid 's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.", "session_id": "doc2dial_3364"}
{"topic_shift": true, "utterance": "Is there a way to contact you?", "session_id": "doc2dial_3364"}
{"topic_shift": false, "utterance": "Do you have any questions regarding Federal Student Aid 's Acquisition activities?", "session_id": "doc2dial_3364"}
{"topic_shift": false, "utterance": "No, at least not yet. I'm sure I will have plenty at a later point of time.", "session_id": "doc2dial_3364"}
{"topic_shift": true, "utterance": "What can you tell me about the acquisition forecast?", "session_id": "doc2dial_3364"}
{"topic_shift": false, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities.", "session_id": "doc2dial_3364"}
{"topic_shift": true, "utterance": "What about acquisition notices?", "session_id": "doc2dial_3364"}
{"topic_shift": false, "utterance": "Active acquisition synopses, contract solicitations, and other information including draft work statements, special notices, sources sought notices, etc., are available at FedBizOpps, the U.S. Government's single point-of-entry for federal business opportunities.", "session_id": "doc2dial_3364"}
{"topic_shift": false, "utterance": "Does that mean that I'll find acquisition synopses at FedBizOpps, to make it brief?", "session_id": "doc2dial_3364"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_3364"}
{"topic_shift": false, "utterance": "Hello, I hope you are well. How are my benefits protected", "session_id": "doc2dial_432"}
{"topic_shift": true, "utterance": "Did you do the online identity verification process?", "session_id": "doc2dial_432"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_432"}
{"topic_shift": true, "utterance": "Did you make an account online?", "session_id": "doc2dial_432"}
{"topic_shift": false, "utterance": "What if I cannot or do not want to do that?", "session_id": "doc2dial_432"}
{"topic_shift": true, "utterance": "You may visit the local office and make one in person", "session_id": "doc2dial_432"}
{"topic_shift": false, "utterance": "Ok thank you", "session_id": "doc2dial_432"}
{"topic_shift": false, "utterance": "You are welcome. You ccan also add extra security, would you like more information?", "session_id": "doc2dial_432"}
{"topic_shift": true, "utterance": "Is it safe to do this online?", "session_id": "doc2dial_432"}
{"topic_shift": false, "utterance": "I can assure you it is very safe. One of our most important responsibilities is protecting your investment and personal information", "session_id": "doc2dial_432"}
{"topic_shift": false, "utterance": "Is it really secure?", "session_id": "doc2dial_432"}
{"topic_shift": false, "utterance": "we have a robust cybersecurity program in place to help us succeed", "session_id": "doc2dial_432"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2052"}
{"topic_shift": true, "utterance": "does your vehicle have a NY State transferable registration?", "session_id": "doc2dial_2052"}
{"topic_shift": false, "utterance": "no is not.", "session_id": "doc2dial_2052"}
{"topic_shift": true, "utterance": "Wha are other documents that can be used as proof of ownership?", "session_id": "doc2dial_2052"}
{"topic_shift": false, "utterance": "You could use as proof of ownership a bill of sale of the previous owner or your cancelled check for payment.", "session_id": "doc2dial_2052"}
{"topic_shift": true, "utterance": "What can I do with a non-transferable registration?", "session_id": "doc2dial_2052"}
{"topic_shift": false, "utterance": "with the non-transferable registration, you can use your vehicle normally but you can't transfer its ownership to another person.", "session_id": "doc2dial_2052"}
{"topic_shift": true, "utterance": "Can you tell me what to do in case I lost my transferable registration?", "session_id": "doc2dial_2052"}
{"topic_shift": false, "utterance": "for that matter, you should apply for a duplicate registration document at a DMV office. You can use the Application for Registration or Ttittle PDF MV-82, and also the PDF MV-82.1 for instructions", "session_id": "doc2dial_2052"}
{"topic_shift": false, "utterance": "Please tell me the full name of the PDF MV-82.1", "session_id": "doc2dial_2052"}
{"topic_shift": false, "utterance": "Sure, the PDF MV-82.1 contains the instructions for Registering / Titling a Vehicle in New York State", "session_id": "doc2dial_2052"}
{"topic_shift": true, "utterance": "Who's in charge of giving the non-transferable registration.", "session_id": "doc2dial_2052"}
{"topic_shift": false, "utterance": "that would be the local DMV office.", "session_id": "doc2dial_2052"}
{"topic_shift": false, "utterance": "Hey there, i was looking for some information about registration and title record abstracts", "session_id": "doc2dial_2734"}
{"topic_shift": true, "utterance": "Do you need information about what are those?", "session_id": "doc2dial_2734"}
{"topic_shift": false, "utterance": "Yeah, it could be useful to know what they are.", "session_id": "doc2dial_2734"}
{"topic_shift": false, "utterance": "You can see those definitions in the proper documentation issued by NY DMV.", "session_id": "doc2dial_2734"}
{"topic_shift": true, "utterance": "i guess there's some paperwork involved in these request, isn't?", "session_id": "doc2dial_2734"}
{"topic_shift": false, "utterance": "You're guessing right. Aside from a DMV form, you must include your plate number or your vehicle identification number.", "session_id": "doc2dial_2734"}
{"topic_shift": true, "utterance": "That's equal to both registration or title requests?", "session_id": "doc2dial_2734"}
{"topic_shift": false, "utterance": "That's right. It applies for both of them.", "session_id": "doc2dial_2734"}
{"topic_shift": true, "utterance": "So, what number of form do i need anyway?", "session_id": "doc2dial_2734"}
{"topic_shift": false, "utterance": "You'll need to get a Form MV-15 or also known as Request fro DMV Records.", "session_id": "doc2dial_2734"}
{"topic_shift": false, "utterance": "Umm, and what happens if i don't have that plate number or that other number? If I don't know them?", "session_id": "doc2dial_2734"}
{"topic_shift": false, "utterance": "It's no problem at all. You'll only need to provide your name and date of birth, along vehicle's make and year.", "session_id": "doc2dial_2734"}
{"topic_shift": false, "utterance": "Hello there, I would like to know what documents I need.", "session_id": "doc2dial_354"}
{"topic_shift": true, "utterance": "You'll need to provide a proof of citizenship to us.", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "Have you previously reported your child's U.S. citizenship to us?", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "What if I don't have a proof of citizenship available?", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "Then we may accept the child's state-issued non-driver's identification card or adoption decree.", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "And what if I don't have any of these documents?", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "In that case we will ask to see other documents. Any documents submitted, including the following, must be current not expired and show your name, identifying information date of birth or age and preferably a recent photograph. We could for example ask for an employee identification card.", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "I see. And what would work as a proof of identity?", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "For example a U.S. driver's license or a state-issued, non-driver identification card.", "session_id": "doc2dial_354"}
{"topic_shift": true, "utterance": "Actually, a friend of mine lost their Social Security card. If that happens to me, can I get it replaced somehow?", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen. However you may not need to get a replacement card, knowing your child's Social Security number is what's important.", "session_id": "doc2dial_354"}
{"topic_shift": false, "utterance": "What should I do if I need to change my direct deposit or contact information?", "session_id": "doc2dial_1229"}
{"topic_shift": true, "utterance": "do you want to change your information?", "session_id": "doc2dial_1229"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1229"}
{"topic_shift": false, "utterance": "any of these ways:online, or contact your nearest regional benefits office or VA eligibility office", "session_id": "doc2dial_1229"}
{"topic_shift": true, "utterance": "ok how can I see my payment history?", "session_id": "doc2dial_1229"}
{"topic_shift": false, "utterance": "you 'll need a Premium DS Logon account . Your My HealtheVet or ID.me credentials won t work on the eBenefits website . Go to eBenefits to sign in , register , or upgrade your DS Logon account to Premium .", "session_id": "doc2dial_1229"}
{"topic_shift": true, "utterance": "What VA payment information can I view when I sign in?", "session_id": "doc2dial_1229"}
{"topic_shift": false, "utterance": "Disability compensations Pension benefitsEducation benefits", "session_id": "doc2dial_1229"}
{"topic_shift": true, "utterance": "Should I contact VA if I have other changes to my information?", "session_id": "doc2dial_1229"}
{"topic_shift": false, "utterance": "Yes. It s important to update your information with us if you change your marital status , have a baby , adopt a child , or experience any other life change that could affect your rating or payment", "session_id": "doc2dial_1229"}
{"topic_shift": false, "utterance": "and if I have a disability rating of 30% or more", "session_id": "doc2dial_1229"}
{"topic_shift": false, "utterance": "you may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate", "session_id": "doc2dial_1229"}
{"topic_shift": false, "utterance": "how Restore license after revocation", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "Did you do it after September 27, 2019?", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "What to revoke my driver's license?", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "A serious traffic offense or multiple offenses can result in the revocation of your NY State driver license or driving privilege . 1 A revocation means your license is cancelled , and you must apply for a new one once the revocation period is over", "session_id": "doc2dial_2720"}
{"topic_shift": true, "utterance": "If it is received after the 60 days?", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "it will be rejected", "session_id": "doc2dial_2720"}
{"topic_shift": true, "utterance": "If you are currently suspended for failing to pay child support, before continuing with the application for a new driver's license?", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "you must contact your local child support collection unit to make a payment and to have the suspension cleared . By law , DMV can not clear / remove a child support suspension unless directed to do so by the Office of Temporary Disability OTDA", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "what do i need to get this approval list", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "The provider will need form DS-449 Alcohol and Drug Abuse Rehabilitation Program Summary . They may contact Driver Improvement Unit , 6 Empire State Plaza , Room 336 , Albany , NY 12228 or by fax at 518 473 - 8229 , to obtain this form .", "session_id": "doc2dial_2720"}
{"topic_shift": false, "utterance": "I need to know how to colect social security under my spouse", "session_id": "doc2dial_340"}
{"topic_shift": true, "utterance": "Are you at least 62 years of age and is your spouse currently receiving retirement or disablilty benefits?", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "even if you have never worked under social security you may be able to get your spouses retirement benefits because you are at least 62 years old. You can also qualify for medicare at age 65", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "What if we are divorced?", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "you may still be able to get benefits on your ex-spouse's recod", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "What are the requirements for Divorced spouses benefits?", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "For information on the requirements for divorced spouses benefits  read \" If You Are Divorceds", "session_id": "doc2dial_340"}
{"topic_shift": true, "utterance": "How much will I receive if they only files for one benefit?", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "If your spouses birthday is Jan.2, 1954 or later the option to take only one benefit at full retirement age no longer exists. read they will be effectively filing for all retirement or spousal benefits .", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "Will this decrease my spouses retirement benefit?", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "Benefits paid to you as a spouse will not decrease your spouse s retirement benefit.  In fact ,the value of the benefits you may receive , added to their benefits , may help your spouse decide if taking benefits sooner may be more advantageous .", "session_id": "doc2dial_340"}
{"topic_shift": true, "utterance": "How do I apply?", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "ICall first to make an appointment f you do not live in the U.S. or one of its territories,you can also - Contact the nearest U.S. Social Security office , U.S. Embassy or consulate .", "session_id": "doc2dial_340"}
{"topic_shift": false, "utterance": "I don't understand what kind of protection you have in place.", "session_id": "doc2dial_426"}
{"topic_shift": true, "utterance": "Are you trying to verify your identity online?", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "Yes, I can't get it to work.", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "We have these measures in place to keep your sensitive information safe.", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "Are your worried about your info being protected?", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "Yes.  I don't want just anyone getting into my account.", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "We have a new verifying process in place to make sure that doesn't happen.", "session_id": "doc2dial_426"}
{"topic_shift": true, "utterance": "I think I got a phishing email pretending to be you.  What do I do?", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "Are you certain it didn't come from Social Security?", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "No, I don't know how to tell.", "session_id": "doc2dial_426"}
{"topic_shift": true, "utterance": "Is it supposed to end in .gov?", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "Yes, if it ends in .gov then it is from us.", "session_id": "doc2dial_426"}
{"topic_shift": false, "utterance": "Good morning. I'm a goods supplier and wanted to know if it's possible to work with you?", "session_id": "doc2dial_3358"}
{"topic_shift": false, "utterance": "Sure. Help is never enough. Here in Student Aid Acquisitions, we make sure to acquire products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations and executive orders.", "session_id": "doc2dial_3358"}
{"topic_shift": true, "utterance": "That's great. IF i wanted to know more about this, where i should go or use?", "session_id": "doc2dial_3358"}
{"topic_shift": false, "utterance": "Do you mean, questions about Federal Acquisition's activities?", "session_id": "doc2dial_3358"}
{"topic_shift": false, "utterance": "Not exactly, I would say something more general.", "session_id": "doc2dial_3358"}
{"topic_shift": true, "utterance": "Thanks. By the way, I heard about something called FedBizOpps. Could you tell me more?", "session_id": "doc2dial_3358"}
{"topic_shift": false, "utterance": "No problem. As you may know, FedBizOpps stands for Federal business opportunities, Government single point of entry for doing federal business. Within FedBizOpps there are copies of request for quotations from proposed contract actions expected to exceed $10,000 but not to exceed $25,000.", "session_id": "doc2dial_3358"}
{"topic_shift": true, "utterance": "Wow, pretty specific there, huh? Alright. Look, I'm a big enthusiast for Information Technologies. Federal Aid has use for it?", "session_id": "doc2dial_3358"}
{"topic_shift": false, "utterance": "You could say that. Federal Acquisitions relies heavily on IT, so its effective use is a great asset for the program.", "session_id": "doc2dial_3358"}
{"topic_shift": true, "utterance": "That's cool, you know?. Technologies are awesome. Anyway, do you have some schedule for acquisitions?", "session_id": "doc2dial_3358"}
{"topic_shift": false, "utterance": "That's correct, we prepare an annual forecast,with periodic updates of expected contract opportunities.", "session_id": "doc2dial_3358"}
{"topic_shift": false, "utterance": "I need an estimate of registration fees", "session_id": "doc2dial_2046"}
{"topic_shift": false, "utterance": "Is this your first time registering your vehicle?", "session_id": "doc2dial_2046"}
{"topic_shift": false, "utterance": "No it isn't", "session_id": "doc2dial_2046"}
{"topic_shift": true, "utterance": "What are the fees and taxes when done online?", "session_id": "doc2dial_2046"}
{"topic_shift": false, "utterance": "The online estimate does not include sales tax", "session_id": "doc2dial_2046"}
{"topic_shift": true, "utterance": "What is the registration fee and tax?", "session_id": "doc2dial_2046"}
{"topic_shift": false, "utterance": "You can use the online service to estimate your trailer or boat registration fee as they are estimate differently", "session_id": "doc2dial_2046"}
{"topic_shift": true, "utterance": "What are the registration fee and vehicle plate fee", "session_id": "doc2dial_2046"}
{"topic_shift": false, "utterance": "You must pay both of those", "session_id": "doc2dial_2046"}
{"topic_shift": true, "utterance": "Where can I find information on the registration fees and taxes", "session_id": "doc2dial_2046"}
{"topic_shift": false, "utterance": "You can use the charts supplied here to estimate both", "session_id": "doc2dial_2046"}
{"topic_shift": true, "utterance": "What happens if I transfer the registration plates from another vehicle", "session_id": "doc2dial_2046"}
{"topic_shift": false, "utterance": "If you transfer those from another vehicle you don't have to pay plate or MCTCD fees", "session_id": "doc2dial_2046"}
{"topic_shift": false, "utterance": "I have some questions about Student Aid Reports.", "session_id": "doc2dial_2913"}
{"topic_shift": false, "utterance": "The Student Aid Report summarizes your FAFSA form, so it's very important that your information is correct.", "session_id": "doc2dial_2913"}
{"topic_shift": true, "utterance": "What will be on my SAR report once I complete my FAFSA form?", "session_id": "doc2dial_2913"}
{"topic_shift": false, "utterance": "Once you complete your application, you will see an Expected Family Contribution(EFC) displayed in the upper right hand corner of your SAR.", "session_id": "doc2dial_2913"}
{"topic_shift": true, "utterance": "How will I receive my SAR?", "session_id": "doc2dial_2913"}
{"topic_shift": false, "utterance": "You will receive your SAR on paper. If you included an email in your application, you can also receive an online copy.", "session_id": "doc2dial_2913"}
{"topic_shift": false, "utterance": "Did you provide an email?", "session_id": "doc2dial_2913"}
{"topic_shift": false, "utterance": "No, I don't think I did.", "session_id": "doc2dial_2913"}
{"topic_shift": true, "utterance": "What if there is a mistake on my FAFSA form?", "session_id": "doc2dial_2913"}
{"topic_shift": false, "utterance": "Once you correct the mistake and correction has been processed, you will get a copy of your SAR.", "session_id": "doc2dial_2913"}
{"topic_shift": true, "utterance": "What is the DRN used for?", "session_id": "doc2dial_2913"}
{"topic_shift": false, "utterance": "Your DRN is needed if you choose to allow your college to change information on your FAFSA form.", "session_id": "doc2dial_2913"}
{"topic_shift": false, "utterance": "I need to know where I can find Aidan.", "session_id": "doc2dial_2907"}
{"topic_shift": true, "utterance": "At this time, Aidan beta version is only available to a pilot group of users while they are logged into their accounts.", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "Do you know if you belong in this group of users?", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "No, I'm not sure.", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "Do you see the Aidan icon on your account?", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "Great. Aidan is available to you. In the future, Aidan's services will be available to a wider audience.", "session_id": "doc2dial_2907"}
{"topic_shift": true, "utterance": "How does Aidan work?", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "Aidan acts as a virtual assitant who can answer questions related to federal student aid. It uses advanced technology, AI, and natural language processing to answer common questions.", "session_id": "doc2dial_2907"}
{"topic_shift": true, "utterance": "How do I access Aidan?", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "Log into your account and look for the Aidan owl icon in the bottom right hand corner.", "session_id": "doc2dial_2907"}
{"topic_shift": true, "utterance": "How secure is my private information when using Aidan?", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "This service is very secure. Federal Student Aid handles and stores all your data from interactions with Aidan.", "session_id": "doc2dial_2907"}
{"topic_shift": false, "utterance": "Do I need to turn in in to DMV?", "session_id": "doc2dial_2091"}
{"topic_shift": true, "utterance": "Do you have these documents available?", "session_id": "doc2dial_2091"}
{"topic_shift": false, "utterance": "Yes, why do I need to mail a copy of his death certificate to DMV?", "session_id": "doc2dial_2091"}
{"topic_shift": false, "utterance": "Providing copies of these documents will ensure that your deceased loved one will not become a target of identity theft.", "session_id": "doc2dial_2091"}
{"topic_shift": true, "utterance": "What about registration? My father had just registered his truck shortly before he passed away. Is it possible to receive a refund?", "session_id": "doc2dial_2091"}
{"topic_shift": false, "utterance": "After the criteria is met to receive a refund, DMV can issue a refund to the name of the estate.", "session_id": "doc2dial_2091"}
{"topic_shift": true, "utterance": "What about his vehicle title and license plates?", "session_id": "doc2dial_2091"}
{"topic_shift": false, "utterance": "DMV can assist you with these issues.", "session_id": "doc2dial_2091"}
{"topic_shift": true, "utterance": "So, I need a copy of his death certficate and license to give to DMV?", "session_id": "doc2dial_2091"}
{"topic_shift": false, "utterance": "Yes. This ensures that you will not receive any more mailings for the deceased loved one.", "session_id": "doc2dial_2091"}
{"topic_shift": true, "utterance": "What criteria needs to be met to receive a registration refund?", "session_id": "doc2dial_2091"}
{"topic_shift": false, "utterance": "You need to fill out and sign the Request for Refund MV-215 with \"deceased\" wriiten on the form. You will also need a copy of his death certificate.", "session_id": "doc2dial_2091"}
{"topic_shift": true, "utterance": "Can I transfer my deceased father's truck into my name?", "session_id": "doc2dial_2091"}
{"topic_shift": false, "utterance": "Yes. To help you transfer the ownership of the truck, you can review the MV-843 checklist.", "session_id": "doc2dial_2091"}
{"topic_shift": false, "utterance": "can you help me get more information about Veterans Disability Housing Grants", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "Sure, we offer housing grants for Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently. Changing a house can involve installing ramps or widening doors", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "Could you make modifications at home?", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "Of course you can change your home to meet your needs and live more independently. Changing a house can involve installing ramps or widening doors.", "session_id": "doc2dial_1598"}
{"topic_shift": true, "utterance": "When could I use this benefit?", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "You can use this benefit in fiscal year 2020 or in future years if the law continues to give us the authority to offer them. grants and we don't go beyond the new FY limit.", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "how many grants can i get?", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "You may be able to earn up to 3 grants totaling up to $ 85,645 through the SAH grant program.", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "ok thanks for the information and Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "You may be able to get a SAH grant if you use the grant money to buy, build, or change your permanent home, a home you plan to live in for a long time.", "session_id": "doc2dial_1598"}
{"topic_shift": true, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "Do you qualify for a SAH or SHA grant?", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "No You may be able to get a temporary residency adaptation TRA scholarship as you don't qualify, sorry", "session_id": "doc2dial_1598"}
{"topic_shift": false, "utterance": "I don't understand the different parts of Medicare.", "session_id": "doc2dial_397"}
{"topic_shift": true, "utterance": "I can help you with this! A and B are people with all their healthcare services through private plans.", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "Do you need more information?", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "No, I'm good.", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "What if I get Medicare and can't afford the costs?", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "You can qualify for extra help with prescriptions.", "session_id": "doc2dial_397"}
{"topic_shift": true, "utterance": "How can I figure how much I'll receive?", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "You can use the online Benefit Calculator.", "session_id": "doc2dial_397"}
{"topic_shift": true, "utterance": "Where can I find more about disability?", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "We have several publications you can access about disability.", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "Is there one about what info I need to know about getting benefits?", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "Yes, What You Need To Know When You Get Social Security Disability Benefits can explain it for you.", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "Are there other resources I can use for information?", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "Yes, there are several publications.", "session_id": "doc2dial_397"}
{"topic_shift": false, "utterance": "Are there other ways to learn more about phishing?", "session_id": "doc2dial_383"}
{"topic_shift": true, "utterance": "Yes, you can learn more about phishing so that you can avoid security problems, do you have internet access?", "session_id": "doc2dial_383"}
{"topic_shift": false, "utterance": "No I do not have access to the internet.", "session_id": "doc2dial_383"}
{"topic_shift": false, "utterance": "Would you like to learn about phishing from non-internet sources?", "session_id": "doc2dial_383"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_383"}
{"topic_shift": true, "utterance": "When will I be taken to an official social security site?", "session_id": "doc2dial_383"}
{"topic_shift": false, "utterance": "Links, logos, or photos in an official social security email will always direct you to an official social security website.", "session_id": "doc2dial_383"}
{"topic_shift": true, "utterance": "Will I be offered extra security for my account?", "session_id": "doc2dial_383"}
{"topic_shift": false, "utterance": "Yes, we now offer you the choice to add extra security when you create your online account.", "session_id": "doc2dial_383"}
{"topic_shift": true, "utterance": "What is the new identity verification process online?", "session_id": "doc2dial_383"}
{"topic_shift": false, "utterance": "The new process requires you to sign in with a username and password and to choose whether or not you want to add extra security measures.", "session_id": "doc2dial_383"}
{"topic_shift": true, "utterance": "How do I know if an email I received is legit?", "session_id": "doc2dial_383"}
{"topic_shift": false, "utterance": "Do not respond to emails that request personal information, reputable businesses never ask for personal info.", "session_id": "doc2dial_383"}
{"topic_shift": false, "utterance": "I would like to know whether I can buy information on driver license and vehicle from DMV.", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "Yes. You can buy the information through contract sales, pay - per - search and over - the - counter.", "session_id": "doc2dial_2085"}
{"topic_shift": true, "utterance": "Can you tell me more about the contract sales method?", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "Through contract sales method, DMV sells the information for every two years by an open procurement process. The successful bidders must follow the limitation that comes with the information so that the information will not be misused.", "session_id": "doc2dial_2085"}
{"topic_shift": true, "utterance": "Does motor vehicle manufacturers also use the information shared by DMV?", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "Yes and it is a good example how the sharing programs play a critical role in improving public safety and make our life more convenient.", "session_id": "doc2dial_2085"}
{"topic_shift": true, "utterance": "What else the benefits of the shared information?", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "Bus companies could check their bus drivers and confirm their ability to safely drive the school bus. Employers could check their workers records to be aware of anything suspicious that might cause safety problems and there are many more examples on how the shared information benefits our daily life.", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "Without the shared information, traffic safety and commerce would also be impacted negatively.", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "I never thought that it can also have impact on commerce.", "session_id": "doc2dial_2085"}
{"topic_shift": true, "utterance": "Could I access the data for DPPA purposes?", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "Yes you may access it through pay - per - search service for a legitimate DPPA purposes. However, you must also sign an agreement identifying that the purpose is permissible under the DPPA.", "session_id": "doc2dial_2085"}
{"topic_shift": true, "utterance": "What happens when an insurance company could not use the shared information programs?", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "When insurance companies could not conduct these searches, you will have to go through long and complicated process just to have a quote given to you. In addition, you will also unable to shop for affordable rates and there would be a potential increase in fraud and unreliable driver records.", "session_id": "doc2dial_2085"}
{"topic_shift": false, "utterance": "Is it possible to work while receiving benefits?", "session_id": "doc2dial_3614"}
{"topic_shift": false, "utterance": "Yes it is possible to work while receiving Social Security retirement or survivors benefits and it could mean higher benefits in the future.", "session_id": "doc2dial_3614"}
{"topic_shift": false, "utterance": "What happens when I do work?", "session_id": "doc2dial_3614"}
{"topic_shift": false, "utterance": "It could mean a higher benefit for you in the future when receiving benefits.", "session_id": "doc2dial_3614"}
{"topic_shift": true, "utterance": "How much will I be able to earn and still receive benefits?", "session_id": "doc2dial_3614"}
{"topic_shift": false, "utterance": "Are you younger than full retirement age and make more than the yearly benefit?", "session_id": "doc2dial_3614"}
{"topic_shift": false, "utterance": "No I am not younger than the full retirement age.", "session_id": "doc2dial_3614"}
{"topic_shift": true, "utterance": "What happens if my earnings for the prior year are higher than one of the years you used to compute my retirement benefits?", "session_id": "doc2dial_3614"}
{"topic_shift": false, "utterance": "We will recalculate your benefit amount and pay the increase retroactive to January the year after you earned it.", "session_id": "doc2dial_3614"}
{"topic_shift": true, "utterance": "What happens if I am under full retirement age for the entire year?", "session_id": "doc2dial_3614"}
{"topic_shift": false, "utterance": "We will deduct $1 from your benefits for every $2 you earn above the limit for the year.", "session_id": "doc2dial_3614"}
{"topic_shift": false, "utterance": "Hello. My name is Jim. I am currently not working and looking for employment.", "session_id": "doc2dial_1003"}
{"topic_shift": false, "utterance": "You're at the right place. We offer the help you need to build your career and find the opportunities that are right for you.", "session_id": "doc2dial_1003"}
{"topic_shift": true, "utterance": "Sounds good. What can you do for me?", "session_id": "doc2dial_1003"}
{"topic_shift": false, "utterance": "Here you can get career and employment assistance, manage your career and find more information and resources.", "session_id": "doc2dial_1003"}
{"topic_shift": true, "utterance": "Can you help me get a job then?", "session_id": "doc2dial_1003"}
{"topic_shift": false, "utterance": "Of course. We offer the help you need to build your career and find the opportunities that are right for you.", "session_id": "doc2dial_1003"}
{"topic_shift": true, "utterance": "I'd appreciate it. My situation right now is pretty bad. Can you do anything for a Veteran? I'm at risk of losing my house.", "session_id": "doc2dial_1003"}
{"topic_shift": false, "utterance": "Yes, we can. Please connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.", "session_id": "doc2dial_1003"}
{"topic_shift": true, "utterance": "Sounds good. And what about a proper job?", "session_id": "doc2dial_1003"}
{"topic_shift": false, "utterance": "Well, as you separate from the military you can explore your career options by attending a Transition Assistance Program TAP briefing.", "session_id": "doc2dial_1003"}
{"topic_shift": true, "utterance": "Anything else you can do to help me?", "session_id": "doc2dial_1003"}
{"topic_shift": false, "utterance": "You can view the current subsistence allowance rates online to find out the amount we'll provide to help you pay for basic needs like food and clothing, if you're an eligible Veteran participating in the Voc Rehab program.", "session_id": "doc2dial_1003"}
{"topic_shift": true, "utterance": "Would you like to know about other VA benefits and services?", "session_id": "doc2dial_1003"}
{"topic_shift": false, "utterance": "No, thank you. You already helped me a lot. I'll look into that information you just gave me. Have a great day!", "session_id": "doc2dial_1003"}
{"topic_shift": false, "utterance": "hi i need help about Types of Veteran ID cards", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose.", "session_id": "doc2dial_1765"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "Active duty service, in the Reserves or in the National Guard, including the Coast Guard?", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1765"}
{"topic_shift": true, "utterance": "What is the Department of Defense Identification Card for?", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "A Department of Defense Department of Defense ID card is used to show your military status and access services at military bases. You can also use this card to get discounts offered to veterans at many stores, businesses, and restaurants.", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "Do you have a DoD ID card?", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1765"}
{"topic_shift": true, "utterance": "What happens if I have a VHIC card?", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "What happens if I have a VHIC card?", "session_id": "doc2dial_1765"}
{"topic_shift": false, "utterance": "Hi I have heard that I might be able to have all or portion of my Federal Perkins Loan canceled, if this correct?", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "Yes under certain conditions you may be discharged from your loan or you may have a portion of your loan canceled based on your employment or volunteer service.", "session_id": "doc2dial_3172"}
{"topic_shift": true, "utterance": "What are the eligibility requirements for the cancellation of a Perkins loan?", "session_id": "doc2dial_3172"}
{"topic_shift": true, "utterance": "Do you have a Perkins Loan?", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "Yes I do.", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "Have you served full-time in a public or non-profit elementary or secondary school as a teacher?", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "Yes I have as a teacher in a school serving students from low income families.", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "You mentioned a school serving student from low income families. Please confirm that you were a teacher in such a school.", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "No I did not.", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "Have you been a special education teacher?", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "No I have not been a special education teacher.", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "Have you been a teacher in the fields of mathematics, science, foreign languages, or bilingual education, or in any other field of expertise determined by a state education agency to have a shortage of qualified teachers in that state?", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "No I have not.", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "In that case I am afraid that you will not qualify for cancellation of part of your Federal Perkins Loan.", "session_id": "doc2dial_3172"}
{"topic_shift": false, "utterance": "under 18 restrictions", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "The Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license.  These restrictions will depend on various factors.", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "what if I don't do the restrictions?", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "Your junior learner permit or junior driver license could be suspended or revoked for 60 days.", "session_id": "doc2dial_2278"}
{"topic_shift": true, "utterance": "can I get a motorcycle license if I'm not 18 yet?", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "Are you 17?", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "You would be eligible for a senior driver license, Class D or M, if you have a junior driver license or limited junior driver license and have completed a state-approved high school or college driver education course.", "session_id": "doc2dial_2278"}
{"topic_shift": true, "utterance": "do restrictions change depending on where I drive?", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "Yes, your driving privileges will vary depending on which of the our three geographic regions you will be driving in.", "session_id": "doc2dial_2278"}
{"topic_shift": true, "utterance": "how do I turn my jr license into a senior license when I'm ready to do it?", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "You will need to bring your junior license and the Student Certificate of Completion that you received from your instructor to any DMV office. You will have to return your certificate and junior license to receive the senior license.", "session_id": "doc2dial_2278"}
{"topic_shift": false, "utterance": "Hello, I need information related to PSLF?", "session_id": "doc2dial_3166"}
{"topic_shift": true, "utterance": "It is a form and must be completed and mailed to a specific address.", "session_id": "doc2dial_3166"}
{"topic_shift": false, "utterance": "You can find information with your administrator.", "session_id": "doc2dial_3166"}
{"topic_shift": false, "utterance": "Can you tell me in more detail what this process consists of?", "session_id": "doc2dial_3166"}
{"topic_shift": true, "utterance": "What do you plan to do with the information you put on the form?", "session_id": "doc2dial_3166"}
{"topic_shift": false, "utterance": "This information allows us to tell you if you are making qualified PSLF payments.", "session_id": "doc2dial_3166"}
{"topic_shift": true, "utterance": "Can you give me more information?", "session_id": "doc2dial_3166"}
{"topic_shift": false, "utterance": "If you have any questions, you can contact FedLoan Servicing to answer questions about it.", "session_id": "doc2dial_3166"}
{"topic_shift": false, "utterance": "I still have more questions for you, can you help me?", "session_id": "doc2dial_3166"}
{"topic_shift": false, "utterance": "Check the page on asking frequently asked PSLF.", "session_id": "doc2dial_3166"}
{"topic_shift": true, "utterance": "What are federal programs? and what conditions must be met to be approved?", "session_id": "doc2dial_3166"}
{"topic_shift": false, "utterance": "These loans do not qualify but may become eligible if you consolidate them into a Direct Consolidation Loan.", "session_id": "doc2dial_3166"}
{"topic_shift": false, "utterance": "What information is needed to create an account so that I can received by Social Security Benefit verification letter online?", "session_id": "doc2dial_618"}
{"topic_shift": false, "utterance": "Do you have login information yet or do you still need to create an account?", "session_id": "doc2dial_618"}
{"topic_shift": false, "utterance": "I don't have an account yet and would like to create one.", "session_id": "doc2dial_618"}
{"topic_shift": true, "utterance": "Could you please explain to me what exactly is a Social Security Benefit verification letter?", "session_id": "doc2dial_618"}
{"topic_shift": false, "utterance": "Your Social Security benefit verification letter includes your name, date of birth, and the benefit you receive from us.", "session_id": "doc2dial_618"}
{"topic_shift": true, "utterance": "I still have questions but am hard of hearing, is there some way I can get information using a TTY number?", "session_id": "doc2dial_618"}
{"topic_shift": false, "utterance": "You can call toll-free TTY number 1-800-325-0778 between 7 a.m. and 7 p.m. Monday through Friday for further information.", "session_id": "doc2dial_618"}
{"topic_shift": true, "utterance": "What are the benefits of have a mySocial Security account?", "session_id": "doc2dial_618"}
{"topic_shift": false, "utterance": "If you create a free mySocial Security account, which takes less than 10 minutes to do, you can download or print your benefit verification letter and get access to many other online services.", "session_id": "doc2dial_618"}
{"topic_shift": true, "utterance": "Can I call the TTY number on the weekend?", "session_id": "doc2dial_618"}
{"topic_shift": false, "utterance": "No the TTY number is only available between 7 a.m. and 7 p.m. Monday through Friday.", "session_id": "doc2dial_618"}
{"topic_shift": true, "utterance": "What exactly is a Social Security benefit verification letter and why do I need one?", "session_id": "doc2dial_618"}
{"topic_shift": false, "utterance": "The verification letter serves as proof of  your retirement, disablity, Supplemental Security Income (SSI) or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI.", "session_id": "doc2dial_618"}
{"topic_shift": false, "utterance": "can you give me details of How to apply for a Veteran ID Card", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "A Veteran ID Card VIC is a form of photo ID you can use to get discounts offered to Veterans at many restaurants , hotels , stores , and other businesses", "session_id": "doc2dial_1771"}
{"topic_shift": true, "utterance": "If I have an unknown or uncharacterized discharge status?", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "your application will take more time to process while we verify your eligibility . We may need to request your records from the National Personnel Records Center", "session_id": "doc2dial_1771"}
{"topic_shift": true, "utterance": "how do i send a request", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "you have any questions or need help?", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "please send us an email . Email us at vic@va.gov", "session_id": "doc2dial_1771"}
{"topic_shift": true, "utterance": "can i check my eligibility", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "we ll send you an email letting you know the status of your application", "session_id": "doc2dial_1771"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "Served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1771"}
{"topic_shift": false, "utterance": "I want to know my options for a decision review on my VA insurance claim", "session_id": "doc2dial_1017"}
{"topic_shift": true, "utterance": "Will you be adding new and relevant evidence to your claim?", "session_id": "doc2dial_1017"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1017"}
{"topic_shift": true, "utterance": "Will you be asking for a new look from a senior reviewer?", "session_id": "doc2dial_1017"}
{"topic_shift": false, "utterance": "nope", "session_id": "doc2dial_1017"}
{"topic_shift": true, "utterance": "Would you like to know about appealing to a Veterans Law Judge?", "session_id": "doc2dial_1017"}
{"topic_shift": false, "utterance": "no but sounds good", "session_id": "doc2dial_1017"}
{"topic_shift": true, "utterance": "okay, lets go back and can you tell me about adding new evidence after a board decision?", "session_id": "doc2dial_1017"}
{"topic_shift": false, "utterance": "If you disagree with the decision you can file a Supplemental Claim . You can also appeal to the U.S. Court of Appeals for Veterans Claims . You can also learn more about your options after a Board decision", "session_id": "doc2dial_1017"}
{"topic_shift": true, "utterance": "can you tell me what a senior reviewer will do if I go with that option?", "session_id": "doc2dial_1017"}
{"topic_shift": false, "utterance": "you are asking for another review of the same evidence . A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error . Learn how to request a Higher - Level Review", "session_id": "doc2dial_1017"}
{"topic_shift": true, "utterance": "I want to know more about the Board decision , if you can?", "session_id": "doc2dial_1017"}
{"topic_shift": false, "utterance": "If you have new evidence you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims .", "session_id": "doc2dial_1017"}
{"topic_shift": false, "utterance": "Good day, I have questions regarding the benefits planner for my upcoming retirement.", "session_id": "doc2dial_3600"}
{"topic_shift": true, "utterance": "Do you wish to apply for retirement benefits or Medicare then?", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "Nah, just information please.", "session_id": "doc2dial_3600"}
{"topic_shift": true, "utterance": "Do you want to know what you need for an application?", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "Yeah, I would appreciate that.", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "When you need to apply for retirement benefits or Medicare, we require the form SSA-1 from you.", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "Do you NOT have a birth certificate available?", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "Yeah. See, that's the thing. My parents used to keep my birth certificate, but their home got flooded and a lot of the papers lost. I don't have a birth certificate to show.", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "In that case you may request one from the state where you were born.", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "Alright, will do. If I was going to apply, which form should I use?", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "If you want to apply for retirement benefits or Medicare you need form SSA-1.", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "Do you want to know where to write to in your state to get a birth certificate?", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "Nah, thank you. I very well know that.", "session_id": "doc2dial_3600"}
{"topic_shift": false, "utterance": "What documents do I need to get my kid a Social Security card?", "session_id": "doc2dial_156"}
{"topic_shift": true, "utterance": "We need documents that proof citizenship", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "We would need your child 's foreign birth certificate if you have it or can get it within 10 days.  If not ,we will consider other documents such as your child 's passport or a document issued by DHS as evidence of your child 's age .", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "She doesn't have a passport", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "What if we lived outside of the United States and had some documents from there", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "If your child lived outside the United States for an extended period , a current or previous passport, school and/or employment records and any other record that would show long - term residence outside the United States are documents that we may need to see.", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "and I could use the report of birth right?", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "Yes, we can accept only certain documents as proof of U.S. citizenship. The Certification of Report of Birth DS-1350 is one of them", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "What other documents are accepted as proof of U.S. citizenship?", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "We can accept only certain documents as proof of U.S. citizenship . These include : Certification of Report of Birth DS-1350, Consular Report of Birth Abroad FS-240, U.S. passport, Certificate of Citizenship N-560/N-561, and Certificate of Naturalization N-550/N-570", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "Also since my kid doesn't have a passport what else would be acceptable?", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "we may accept the child 's State - issued non - driver 's identification card  or an Adoption decree", "session_id": "doc2dial_156"}
{"topic_shift": false, "utterance": "how do you only apply for medicare?", "session_id": "doc2dial_3628"}
{"topic_shift": false, "utterance": "are you 65?", "session_id": "doc2dial_3628"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3628"}
{"topic_shift": false, "utterance": "you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later", "session_id": "doc2dial_3628"}
{"topic_shift": true, "utterance": "What if you are under the full retirement age?", "session_id": "doc2dial_3628"}
{"topic_shift": false, "utterance": "If you areunder full retirement age and you earn over a certain amount  we will deduct the excess earnings from your benefits", "session_id": "doc2dial_3628"}
{"topic_shift": true, "utterance": "What is SEP?", "session_id": "doc2dial_3628"}
{"topic_shift": false, "utterance": "If you are age 65 or older and your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment", "session_id": "doc2dial_3628"}
{"topic_shift": true, "utterance": "when can you start the benfits?", "session_id": "doc2dial_3628"}
{"topic_shift": false, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70", "session_id": "doc2dial_3628"}
{"topic_shift": true, "utterance": "Can I apply for medicare only?", "session_id": "doc2dial_3628"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3628"}
{"topic_shift": false, "utterance": "I need information about renewing my business license.", "session_id": "doc2dial_2536"}
{"topic_shift": true, "utterance": "Do you know what your license period is?", "session_id": "doc2dial_2536"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2536"}
{"topic_shift": false, "utterance": "Great. For future reference, whether a business registration or Inspection station license, it will be valid for 2 years.", "session_id": "doc2dial_2536"}
{"topic_shift": true, "utterance": "Thanks for the information. What if I let my business license expire?", "session_id": "doc2dial_2536"}
{"topic_shift": false, "utterance": "If your business license has been expired for 6 months or less, you can still have it renewed.", "session_id": "doc2dial_2536"}
{"topic_shift": true, "utterance": "My business partner was recently convicted of a felony. Will that effect the renewal process?", "session_id": "doc2dial_2536"}
{"topic_shift": false, "utterance": "Yes. You will need to complete the Facility Renewal Application VS-2, as well as the Statement of Ownership and/or Permission to Use Place of Business form, and send it in the mail.", "session_id": "doc2dial_2536"}
{"topic_shift": false, "utterance": "Does it have to be done by mail?", "session_id": "doc2dial_2536"}
{"topic_shift": false, "utterance": "Yes. It has to be done by mail.", "session_id": "doc2dial_2536"}
{"topic_shift": true, "utterance": "Is it possible to renew my business license more than a month before the expiration date?", "session_id": "doc2dial_2536"}
{"topic_shift": false, "utterance": "Yes. You can renew your Inspection Station license up to 60 days before the expiration.", "session_id": "doc2dial_2536"}
{"topic_shift": false, "utterance": "can you give me details of The \"Consumer's Bill Of Rights\"", "session_id": "doc2dial_2250"}
{"topic_shift": true, "utterance": "Under the Repair Shop Act ,s [15] you have the following rights when dealing with a repair shop", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "you want to request it", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "what are my rights?", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "You are entitled to the return of all replaced parts , except warranty and exchange parts , but you must ask for them in writing before any work is done .", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "if i make the request?", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "the repair shop must give you a written estimate of the parts and labor necessary for each specific repair . The shop may charge a reasonable fee for developing a written estimate , but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge . The estimate must list each part and its cost , and show what parts , if any , are either used or not of original quality", "session_id": "doc2dial_2250"}
{"topic_shift": true, "utterance": "If in the audience it determines that there were violations?", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "DMV will take action against the shop .  This may include suspending or revoking the shop 's registration and/or imposing fines . If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs , the administrative law judge presiding at the hearing may offer the shop the option of paying restitution . The shop may then receive a shorter suspension period and/or a lower fine . DMV can not force a shop to pay restitution .", "session_id": "doc2dial_2250"}
{"topic_shift": true, "utterance": "you authorize repair work by phone", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "write down the date and time , the name of the person you spoke with , any estimated price quoted , and other pertinent details", "session_id": "doc2dial_2250"}
{"topic_shift": false, "utterance": "What can I do while planning for my retirement benefits?", "session_id": "doc2dial_630"}
{"topic_shift": true, "utterance": "You could apply for MEdicare only. Are you interested?", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "Yes, tell me more.", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "Are you within 3 months of your 65 birthday or older and not ready to start your monthly social security benefits yet?", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "Yes, I'm actually are.", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "then you can make use of our online retirement application to sign up just for Medicare. You can apply for your retirement benefits later.", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "Is there anything I need to be aware of before deciding not to apply for the benefits now?", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "Well, one of the drawbacks of doing so is that the lifetime benefits we can pay on your account can be affected.", "session_id": "doc2dial_630"}
{"topic_shift": true, "utterance": "And if I don't enroll in Medicare Part B and then decide to do it later?", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "If you do that, your coverage may be delayed and you could end up paying a higher premium later unless you qualify for a SEP.", "session_id": "doc2dial_630"}
{"topic_shift": true, "utterance": "What does the insurance covers?", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "The Medicare insurance program is aimed for those 65 years old and older. The program helps with the cost of health care but it doesn't cover all medical expenses or the cost of most long-term care.", "session_id": "doc2dial_630"}
{"topic_shift": false, "utterance": "I would like to register a moped, what is the procedure?", "session_id": "doc2dial_1981"}
{"topic_shift": true, "utterance": "Will you be using a moped as a permanent vehicle?", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "No, this isn't the case for me at the moment", "session_id": "doc2dial_1981"}
{"topic_shift": true, "utterance": "Do I need to satisfy certain requirements to use a moped in New York?", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "In order to operate a moped, you must have a driver license and register the moped, there are some exceptions which are listed in a table on the website", "session_id": "doc2dial_1981"}
{"topic_shift": true, "utterance": "Could you give me a summary of what I need to bring to the DMV to register a moped?", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "Firstly you will need to complete a Registration/Title Application form PDF (4) MV-82", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "Is there any way for me to speed up the service of registering a moped?", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "Yes there is", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "To speed up the registration process, you can make a reservation online for any of the offices located in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "What if I don't have one of the required identification documents?", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "You must provide other forms of identification, as per the website", "session_id": "doc2dial_1981"}
{"topic_shift": false, "utterance": "Hello there. Can you please tell what types of Veteran ID cards exist?", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "Of course. There are many types of identification cards you can use to show you're a Veteran. You only need to have one of them for this purpose. Here you can learn about the different types of VA ID cards and other Veteran ID options.", "session_id": "doc2dial_1759"}
{"topic_shift": true, "utterance": "What if I already have a Department of Defense ID?", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "In that case you don't need to request another type of photo ID card to prove you're a Veteran or to get retail or business discounts.", "session_id": "doc2dial_1759"}
{"topic_shift": true, "utterance": "Too bad I don't have my ID anymore. What requirements do I need to meet for the Veteran ID?", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "Have you received an honorable or general discharge under honorable conditions?", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "No, unfortunately I haven't. There was an accident I got caught up in.", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "In that case, I'm afraid you aren't eligible. Sorry.", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "Oh, I already figured that. Am I missing out an any other advantages besides the discounts with the ID card?", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "Yes, if you have the ID card you won't need to carry around your military discharge papers or share sensitive personal information to receive discounts.", "session_id": "doc2dial_1759"}
{"topic_shift": false, "utterance": "Yeah, i need some additional info about registering a vehicle.", "session_id": "doc2dial_1995"}
{"topic_shift": true, "utterance": "I want to register a vehicle, but i need to be a U.S resident to do that?", "session_id": "doc2dial_1995"}
{"topic_shift": false, "utterance": "Don't need to. Do yo have the other requirements?", "session_id": "doc2dial_1995"}
{"topic_shift": false, "utterance": "Yes, i do have the other requirements for registration.", "session_id": "doc2dial_1995"}
{"topic_shift": false, "utterance": "In that case, you are free to register a vehicle here without any problem.", "session_id": "doc2dial_1995"}
{"topic_shift": true, "utterance": "Glad to know that. Um, and in case i want to register more than one vehicle type?", "session_id": "doc2dial_1995"}
{"topic_shift": false, "utterance": "If you want to do that, then you should refer to the online information available to you, accessing the web pages listed on this page.", "session_id": "doc2dial_1995"}
{"topic_shift": true, "utterance": "Thanks. i'll look into it. Now, i have another question. There is anything i must do if i purchased a car in NYS and wasn't a NYS resident back then?", "session_id": "doc2dial_1995"}
{"topic_shift": false, "utterance": "If that was the case, you must use the form DTF-803 from the NYS Department of Tax & Finance to receive a non- resident exception.", "session_id": "doc2dial_1995"}
{"topic_shift": true, "utterance": "Ok, that would be handy. Um, is there any information i should know about idenftification numbers on vehicles or motorcycles on NYS?", "session_id": "doc2dial_1995"}
{"topic_shift": false, "utterance": "In that regard, the DMV should keep you up to date on any NYS laws referring to Vehicle Identification Numbers or VIN's.", "session_id": "doc2dial_1995"}
{"topic_shift": true, "utterance": "I see. A last question, please?. Is there any implication if i purchase my vehicle from a private owner's sale?", "session_id": "doc2dial_1995"}
{"topic_shift": false, "utterance": "If that so, both you and owner need DMV to calculate taxes, in order to issue a payment receipt. This can be done through the filling of form DTF-802 for Tax and Finance by both parts.", "session_id": "doc2dial_1995"}
{"topic_shift": false, "utterance": "Hello, I would like to know how to request a certificate as a Snowmobile Distributor", "session_id": "doc2dial_2244"}
{"topic_shift": true, "utterance": "To request a commercial snowmobile dealer certificate, you must use the RV-253 pdf snowmobile dealer registration request form.", "session_id": "doc2dial_2244"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2244"}
{"topic_shift": false, "utterance": "The DMV does not endorse these companies nor does it declare that the DMV has any association or supervision of these companies.", "session_id": "doc2dial_2244"}
{"topic_shift": true, "utterance": "What do I do if I still don't have the Proof of trade name?", "session_id": "doc2dial_2244"}
{"topic_shift": false, "utterance": "Don't Submit a DMV Application Yet!    Corporations and LLC: You must send a copy of your State Department filing receipt. Instructions for filing can be found on the New York State Department website", "session_id": "doc2dial_2244"}
{"topic_shift": true, "utterance": "How do I register as a licensed retail distributor?", "session_id": "doc2dial_2244"}
{"topic_shift": false, "utterance": "To Register as a New York State Department of Motor Vehicle Licensed Retail Dealer   consult the Regulations of the DMV Commissioner for dealers and transporters of motor vehicles pdf CR-78   download and read Installation Requirements - Distributors / Carriers pdf", "session_id": "doc2dial_2244"}
{"topic_shift": true, "utterance": "What if I don't have my Certificate of Authority?", "session_id": "doc2dial_2244"}
{"topic_shift": false, "utterance": "Don't submit an application with the DMV yet!\u00a0\u00a0\u00a0 The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website. Be sure to record your sales tax ID on the original Installation Request.", "session_id": "doc2dial_2244"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2244"}
{"topic_shift": false, "utterance": "You can also call the Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the forms, or call 1 - 518 - 474 - 0919 for more information.", "session_id": "doc2dial_2244"}
{"topic_shift": false, "utterance": "I have a lot of questions.", "session_id": "doc2dial_624"}
{"topic_shift": true, "utterance": "Do you still have questions?", "session_id": "doc2dial_624"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_624"}
{"topic_shift": false, "utterance": "If you have questions or need help understanding how to request your benefit verification letter online", "session_id": "doc2dial_624"}
{"topic_shift": false, "utterance": "I am deaf, is there a tty number to call?", "session_id": "doc2dial_624"}
{"topic_shift": false, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "session_id": "doc2dial_624"}
{"topic_shift": true, "utterance": "What is a Social Security Benefit Verification Letter?", "session_id": "doc2dial_624"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_624"}
{"topic_shift": true, "utterance": "Is there a number i can call?", "session_id": "doc2dial_624"}
{"topic_shift": false, "utterance": "call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office", "session_id": "doc2dial_624"}
{"topic_shift": true, "utterance": "Is it easy to make an account?", "session_id": "doc2dial_624"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you download or print your benefit verification letter , and gives you access to many other online services", "session_id": "doc2dial_624"}
{"topic_shift": false, "utterance": "Hello I need information on applying for a card for my son.", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "Yes certainly. Is he a U.S. citizen? If he is not a U.S. citizen, in order to apply for a Social Security number he would need permission to work from the Department of Homeland Security.", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "Does he need the card for work purposes or another reason?", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "It is for another reason, we need a Social Security number to fill in a form.", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "In that case please refer to our \" If your child does not have permission to work \" section for further information.", "session_id": "doc2dial_142"}
{"topic_shift": true, "utterance": "What is the number of the permit form that Department of Homeland Security gives to students?", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "It is called Work permit I-766 from DHS, if he has one you must present it when applying.", "session_id": "doc2dial_142"}
{"topic_shift": true, "utterance": "Will the \" If your child does not have permission to work \" section address the question of what to do while waiting for a Work permit I-766 from DHS?", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "Yes all of that is covered in the \" If your child does not have permission to work \" section.", "session_id": "doc2dial_142"}
{"topic_shift": true, "utterance": "Doesn't he need a Social Security number for school?", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "Lawfully admitted noncitizens do not need a Social Security number to register for school, apply for educational tests, and apply for school lunch programs.", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "What documents do I need to show if he is a student?", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "If your child is an F-1 or M-1 student, you must show his I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "session_id": "doc2dial_142"}
{"topic_shift": false, "utterance": "How do I close my account?", "session_id": "doc2dial_2522"}
{"topic_shift": true, "utterance": "you want to close your escrow account", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "you do not have letterhead?", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "When I close the account what should I do", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "please be sure to let us know what you want done with the remaining balance , if any , left in your account", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "If there is a remaining balance in my account, can I issue a refund check?", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "you can have the balance transferred to another escrow account that you have with DMV", "session_id": "doc2dial_2522"}
{"topic_shift": true, "utterance": "how is Payment by mail?", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "Use the DMV Revenue Accounts addresses provided above to make payments by regular , express or overnight mail", "session_id": "doc2dial_2522"}
{"topic_shift": false, "utterance": "Hi, could you tell me what original documents do I need to get a Social Security Card?", "session_id": "doc2dial_817"}
{"topic_shift": true, "utterance": "of the immigration state?", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "Do you want to know the immigration status of your child in the United States?", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "What if they can't identify the child in their records?", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "You must show us an identity document with your child's previous name as shown in our records. We will accept an identity document in your child's old name that has expired.", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "What if I don't have one of these specific documents?", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "Have you updated your Employee Identification Card?", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "and the US Passport?", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "yes. also my document is expired is it useful?", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "An acceptable document must be current, not expired and show your name, identifying the date of birth or age and preferably a recent photograph.", "session_id": "doc2dial_817"}
{"topic_shift": false, "utterance": "Can I make the request by phone?", "session_id": "doc2dial_803"}
{"topic_shift": true, "utterance": "I can contact us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778.", "session_id": "doc2dial_803"}
{"topic_shift": false, "utterance": "Call at certain times for this purpose.", "session_id": "doc2dial_803"}
{"topic_shift": false, "utterance": "Can I apply over the phone?", "session_id": "doc2dial_803"}
{"topic_shift": true, "utterance": "Can I appeal a decision?", "session_id": "doc2dial_803"}
{"topic_shift": false, "utterance": "It is noteworthy that you must request an appeal in writing within 60 days of receiving our decision.", "session_id": "doc2dial_803"}
{"topic_shift": false, "utterance": "Where can I find more information?", "session_id": "doc2dial_803"}
{"topic_shift": false, "utterance": "It is noteworthy that you visit Appeal a decision?", "session_id": "doc2dial_803"}
{"topic_shift": true, "utterance": "Is it important to highlight Apply for retirement benefits online?", "session_id": "doc2dial_803"}
{"topic_shift": false, "utterance": "It is important that you apply for retirement benefits online.", "session_id": "doc2dial_803"}
{"topic_shift": true, "utterance": "What if you don't live in the United States?", "session_id": "doc2dial_803"}
{"topic_shift": false, "utterance": "You can use the Online Services.", "session_id": "doc2dial_803"}
{"topic_shift": false, "utterance": "Hello, hope you're doing well...Look, i wanted to know if there are some kind of technology courses for veterans?", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Do you need it to progress on your career or to start something technology-related?", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Yes, precisely.", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Excellent. Then you must find if you're eligible for our new Veteran Employment Through Technology Education Courses.", "session_id": "doc2dial_3833"}
{"topic_shift": true, "utterance": "Thanks. What are the requirements?", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Are you out of active duty?", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Yeah, i'm out already.", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Did you qualified for VA education assistance under the GI BILL?", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "yeah, that too.", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Do you have at least one day of unexpired GI Bill entitlement?", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Yes, i have it.", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Have you been accpeted into a program by a VA-aproved training provider?", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "No, not that.", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "Sorry, but then you can't qualify for the program.", "session_id": "doc2dial_3833"}
{"topic_shift": false, "utterance": "What is the Benefits Planner for Retirement?", "session_id": "doc2dial_195"}
{"topic_shift": true, "utterance": "Would you like to learn about the Government Pension Offset?", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "Yes, could you please tell me about it.", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "Will you receive a pension for work not covered by Social Security?", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "Yes, I would receive a pension not covered by Social Security?", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "That is ok but any Social Security benefits you would receive on your spouses record could be lowered.", "session_id": "doc2dial_195"}
{"topic_shift": true, "utterance": "Can I find out if I would be eligible for spouse's benefits and have access to your spouses estimate?", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "Do you know you can find the estimated amount of the retirement benefit your spouse would be eligible for at full retirement age?", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "No, I did not know that.", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "Do you know you can divide your spouses benefit in half and round to the nearest dollar?", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "No, I did not know I could do that to get an estimate.", "session_id": "doc2dial_195"}
{"topic_shift": true, "utterance": "then you would not have been able to find out the estimate as a spouse.", "session_id": "doc2dial_195"}
{"topic_shift": false, "utterance": "Hey, i was looking for information to replace a title certificate using mail.", "session_id": "doc2dial_1942"}
{"topic_shift": true, "utterance": "Are you sending any items to the DMV?", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "Yes, i'll do it.", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "Perfect. Then make sure you send a completed form MV-902 also know as Application for Duplicate Title.", "session_id": "doc2dial_1942"}
{"topic_shift": true, "utterance": "Ok. And what about if i apply for a title certificate, instead?", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "For that scenario, You'll need to complete form MV-82TON or Application for Title Only. Make sure you read instructions carefully and follow them with accuracy.", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "Have you moved recently, by the way?", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "Yeah, it has been couple moths already since i moved.", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "If that so, then you must learn how to change your address.", "session_id": "doc2dial_1942"}
{"topic_shift": true, "utterance": "I'll get into it, thanks. Now, when i apply for a replacement title, it'll be issued in the DMV office?", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "The same day i apply for it, i mean?", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "Sorry, but that would be a no. For practical reasons, all certificates are printed in a secure facility foreign to the DMV and then mailed to you. That way is more fast and easy.", "session_id": "doc2dial_1942"}
{"topic_shift": true, "utterance": "Um, sounds logical. In any case, what items i need to bring to DMV when i look for the replacement process?", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "You have to bring with you a completed Application for Duplicate Title or MV-902.", "session_id": "doc2dial_1942"}
{"topic_shift": false, "utterance": "Hello I need information about How to Verify a Title or Lien Status", "session_id": "doc2dial_2293"}
{"topic_shift": true, "utterance": "want to know How to verify a title or lien status?", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "Has it been more than 90 days since you made the request?", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2293"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "If you have questions or problems about any other matter, see how to contact us", "session_id": "doc2dial_2293"}
{"topic_shift": true, "utterance": "What is a Lien not included in the list?", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "want to know what you must do to have a lien on a Certificate of Title?", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "You must submit an application either through a distributor or directly to the New York State DMV.  pay the required lien registration fees", "session_id": "doc2dial_2293"}
{"topic_shift": true, "utterance": "and can my information be compromised?", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "The service does not display any personal information about the vehicle owner or registrant.", "session_id": "doc2dial_2293"}
{"topic_shift": false, "utterance": "Can you explain what is involved with a federal student loan for college?", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "The most important thing that you should be aware of is that you must repay any loan you receive, in this regard, you are advised to be au fait with your options and responsibilities", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "Are you looking to apply for federal student aid in the near future?", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "Not currently, but it may be something that I will need to consider in the future", "session_id": "doc2dial_3199"}
{"topic_shift": true, "utterance": "What types of federal student loans can be applied for and are there restrictions or features of these loans that I should be aware of?", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "With a Direct Unsubsidized Loan, you are able to borrow up to $20,500 each year. Direct PLUS Loans are designed to be used for college costs that are determined by your school for expenses that are not covered by any other financial aids", "session_id": "doc2dial_3199"}
{"topic_shift": true, "utterance": "What are the things I should know if I decide to take out loan through the FSA program?", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "When taking out a loan, you must fully understand who the loan is being taken by and the terms and conditions of the borrowing. There are a number of sources of student loans, these being the federal government, private sources such as banks or financial institutions and other organizations", "session_id": "doc2dial_3199"}
{"topic_shift": true, "utterance": "Is there a limit to how much I can borrow if I am a graduate or professional student?", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "As a graduate or professional student, you can borrow up to $20,500 each year with a Direct Unsubsidized Loan. You may also use a Direct PLUS Loan on the remainder of your college expenses, which is not covered by other financial aids in the market", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "How do I know which loan is right for me as a graduate or professional student?", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "As already mentioned, it would depend on your own personal circumstance but loans for graduates or professional students have higher borrowing limits and have different uses than other borrowings", "session_id": "doc2dial_3199"}
{"topic_shift": false, "utterance": "I wanted to know more about getting a waiver on my CDL because of my military work", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "Okay, so you have military experience driving commercial motor vehicles?", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "You can apply for a waiver of the NYS CDL skills road test when you apply for a CDL", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "Do I need to have a license already to get the waiver?", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "You must currently hold a valid New York State driver license or have a valid out of state driver license to be exchanged for a NYS driver license", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "and what are the NY cdl requirements?", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "I can link you to a page where you can get more information on the requirements to get a CDL", "session_id": "doc2dial_2287"}
{"topic_shift": true, "utterance": "can I apply online when I'm ready?", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "You must apply for a military skills test waiver at a DMV Office", "session_id": "doc2dial_2287"}
{"topic_shift": true, "utterance": "and I get my waiver and CDL that easy?", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "Yes, if you meet the requirements and pass all applicable written tests and pay the written test fee, permit fee and license fee.", "session_id": "doc2dial_2287"}
{"topic_shift": false, "utterance": "I need help with an escort driver cert", "session_id": "doc2dial_1956"}
{"topic_shift": true, "utterance": "Are you based in NY state or another state of the USA?", "session_id": "doc2dial_1956"}
{"topic_shift": false, "utterance": "Does your local office offer the certification test?", "session_id": "doc2dial_1956"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1956"}
{"topic_shift": false, "utterance": "OK, it will be indicated in \" Office Hours \" area for the office", "session_id": "doc2dial_1956"}
{"topic_shift": true, "utterance": "How will I receive the renewal notice?", "session_id": "doc2dial_1956"}
{"topic_shift": false, "utterance": "You will receive a renewal notice in the mail", "session_id": "doc2dial_1956"}
{"topic_shift": true, "utterance": "Where will the certification test be shown?", "session_id": "doc2dial_1956"}
{"topic_shift": false, "utterance": "It will be indicated in \" Office Hours \" area for the office", "session_id": "doc2dial_1956"}
{"topic_shift": true, "utterance": "What ID do I need to carry?", "session_id": "doc2dial_1956"}
{"topic_shift": false, "utterance": "You must have a valid NY State Certified Vehicle Escort Card MV-64. You must carry the MV-64 card with your driver license when you drive an escort vehicle in NY State. These are loads with a width that exceeds 12 feet , and/or length of 80 feet or greater , and/or a height of 14 feet or greater", "session_id": "doc2dial_1956"}
{"topic_shift": true, "utterance": "Are Escort driver certifications mandatory?", "session_id": "doc2dial_1956"}
{"topic_shift": false, "utterance": "No if you escort an over - dimensional load that is less than the requirement stated in footnote # 1 or you are a member of the military and escort military convoys or you escort state governmental vehicles", "session_id": "doc2dial_1956"}
{"topic_shift": false, "utterance": "Can you give me more information about what the VADIP is?", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Yes, it's a VA dental insurance program that offers discounted private dental insurance for veterans and family members who meet certain requirements.", "session_id": "doc2dial_3827"}
{"topic_shift": true, "utterance": "Is there a place where I can manage my plan once I am enrolled?", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Yes, you can use your insurance provider's website to manage your plans and benefits online.", "session_id": "doc2dial_3827"}
{"topic_shift": true, "utterance": "Can you tell me what criteria I must meet to be eligible for VADIP?", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Yes, if either of the descriptions listed below pertain to you, you may be eligible.", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Is it an either/or or do both have to pertain to me?", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Only one. Are you a a veteran who is already enrolled in VA health care?", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "No I am not already enrolled.", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Are you a surviving spouse or dependent child of a veteran or service member?", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Yes, my husband is a veteran.", "session_id": "doc2dial_3827"}
{"topic_shift": true, "utterance": "Is there a number I can call if I have questions about MetLife?", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Yes, you can call 888-310-1681 for more information on MetLife.", "session_id": "doc2dial_3827"}
{"topic_shift": false, "utterance": "Hi, who did you provide Social Security benefits to?", "session_id": "doc2dial_181"}
{"topic_shift": false, "utterance": "One of the things you should be clear about is being retireable.", "session_id": "doc2dial_181"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_181"}
{"topic_shift": false, "utterance": "Social Security can provide benefits to several of your family members.", "session_id": "doc2dial_181"}
{"topic_shift": true, "utterance": "Where can I find more information?", "session_id": "doc2dial_181"}
{"topic_shift": false, "utterance": "You can visit us and look for more information on the subject.", "session_id": "doc2dial_181"}
{"topic_shift": true, "utterance": "What is the Retirement Planner?", "session_id": "doc2dial_181"}
{"topic_shift": false, "utterance": "It is used more mind to learn more about the subject.", "session_id": "doc2dial_181"}
{"topic_shift": true, "utterance": "Can I use the benefit calculators to qualify the benefits?", "session_id": "doc2dial_181"}
{"topic_shift": false, "utterance": "Sure, it's important for that purpose.", "session_id": "doc2dial_181"}
{"topic_shift": true, "utterance": "Does insurance protect my family members?", "session_id": "doc2dial_181"}
{"topic_shift": false, "utterance": "Sure, they perceive the benefits.", "session_id": "doc2dial_181"}
{"topic_shift": false, "utterance": "How much will my service member pay for dependent coverage?", "session_id": "doc2dial_3760"}
{"topic_shift": true, "utterance": "[65] Nothing.s   [66] We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below .", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "Do you want to know the requirements to continue receiving dependent coverage after age 18?", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "The child :Is a full - time student?", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3760"}
{"topic_shift": true, "utterance": "Which forms would my service member need?", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "Do you want to request an advance insurance payment for a spouse who s terminally ill?", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "a service member would file a Claim for Accelerated Benefits SGLV 8284A .s   [112] Download SGLV 8284A PDF", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "How to receive an insurance payment in a time of need?", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "a service member would file a Claim for Family Coverage Death Benefits SGLV 8283A .s   [118] Download SGLV 8283A PDF", "session_id": "doc2dial_3760"}
{"topic_shift": false, "utterance": "hello I need information about VA medical care", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "If you have other forms of health care coverage, such as a private insurance plan, Medicare, Medicaid, or TRICARE?", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "then you can use VA health care benefits in conjunction with these plans.", "session_id": "doc2dial_1177"}
{"topic_shift": true, "utterance": "Does the current status of my health insurance affect whether I can get VA health care benefits?", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "No. Whether or not you have health insurance coverage does not affect the VA health care benefits you can get.", "session_id": "doc2dial_1177"}
{"topic_shift": true, "utterance": "Why does VA require me to provide information about my health insurance coverage?", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "Why does VA require me to provide information about the spouse's plan coverage?", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "for the same reason stated above. We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.", "session_id": "doc2dial_1177"}
{"topic_shift": true, "utterance": "If I go to a non-VA care center, do they not pay for the services they provide me?", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "If you go to a care facility not authorized by VA or VA, Medicare may pay for other services you may need during your stay. If we only authorize some services in a non-VA location, then Medicare may pay for other services you may need during your stay.", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "What if I'm in one of the lowest priority groups that could happen?", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "you may lose your VA health care benefits in the future.", "session_id": "doc2dial_1177"}
{"topic_shift": false, "utterance": "What is Traumatic Injury Protection (TSGLI)?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "It is short-term financial support to help eligible service members recover from a serious injury.", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "have you been covered by SGLI and experienced a traumatic injury while serving in the military?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "ok should you file a claim for TSGLI?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "To whom does the TSGLI provide financial support?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "provides support to eligible service members to recover from a serious injury.", "session_id": "doc2dial_1611"}
{"topic_shift": true, "utterance": "are you eligible for TSGLI?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "if i am eligible for TSGLI", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "ok, you may be able to get TSGLI if you were insured by SGLI when you suffered a traumatic injury", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "What requirements must be met to be eligible?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "Do you have a planned loss that is a direct result of the traumatic injury?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "if I have a scheduled loss that is a result of the traumatic injury", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "Did you have the traumatic injury before midnight on the day you left the military?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "if you sustained the traumatic injury before midnight on the day you left the military", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "Did you experience a scheduled loss within 2 years 730 days of the traumatic injury?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "if the planned loss was within 2 years 730 days of the traumatic injury?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "if the planned loss was within 2 years 730 days of the traumatic injury?", "session_id": "doc2dial_1611"}
{"topic_shift": false, "utterance": "Hello, please let me know what requirements are required to apply for disability benefits?", "session_id": "doc2dial_778"}
{"topic_shift": true, "utterance": "Before starting this process it is important to review the Starter Kit for disabled children.", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "You also have to fill out the report online.", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "Can you advise me on that process please?", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "Sure, you can call 1 - 800 - 772 - 1213 to seek advice.", "session_id": "doc2dial_778"}
{"topic_shift": true, "utterance": "Perfect, can you give me more information regarding the subject?", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "Call the contact number and make an appointment to complete the SSI application.", "session_id": "doc2dial_778"}
{"topic_shift": true, "utterance": "By contacting you can you help me?", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "Of course, call to seek all the respective advice on the subject.", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "In the case of being deaf or hard of hearing?", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "Call 1 - 800 - 325 - 0778 to request information on the subject.", "session_id": "doc2dial_778"}
{"topic_shift": true, "utterance": "What is the process to apply for disability benefits for a child?", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "You must complete an SSI Supplemental Security Income Application and register online.", "session_id": "doc2dial_778"}
{"topic_shift": false, "utterance": "Hi, I need to know who my loan manager is, please.", "session_id": "doc2dial_3006"}
{"topic_shift": false, "utterance": "This loan servicer is intended to manage your federal student loans", "session_id": "doc2dial_3006"}
{"topic_shift": true, "utterance": "What requirements should be managed for non-ED loans?", "session_id": "doc2dial_3006"}
{"topic_shift": false, "utterance": "FFEL Program loans are unrelated to others", "session_id": "doc2dial_3006"}
{"topic_shift": false, "utterance": "The FFEL Program loan is linked to ED", "session_id": "doc2dial_3006"}
{"topic_shift": false, "utterance": "Your administrator must have all this information at hand", "session_id": "doc2dial_3006"}
{"topic_shift": true, "utterance": "Those loans is for this or the other year?", "session_id": "doc2dial_3006"}
{"topic_shift": false, "utterance": "Your school's financial aid office must have that information", "session_id": "doc2dial_3006"}
{"topic_shift": true, "utterance": "Can the school be the entity that administers my loans?", "session_id": "doc2dial_3006"}
{"topic_shift": false, "utterance": "Yes of course, contact that one among them they have the information", "session_id": "doc2dial_3006"}
{"topic_shift": true, "utterance": "Do I have to pay federal student loan assistance?", "session_id": "doc2dial_3006"}
{"topic_shift": false, "utterance": "Avoid making any type of payment, otherwise you must withdraw.", "session_id": "doc2dial_3006"}
{"topic_shift": false, "utterance": "Hey there, I'm here to figure out how to replace a registration. Would you walk me through the process?", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "Of course. The fee to replace your vehicle registration document and windshield sticker is $ 3.00, unless you are also replacing plates.", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "Do you need to replace vehicle plates or documents that were lost in a crime?", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_2318"}
{"topic_shift": true, "utterance": "Can you suggest a topic to me?", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "Registration.", "session_id": "doc2dial_2318"}
{"topic_shift": true, "utterance": "Right. By the way, what does your website use cookies for?", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "We occasionally use \"session cookies\" to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this state agency website but do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifier on the device you use to access this website.", "session_id": "doc2dial_2318"}
{"topic_shift": true, "utterance": "What if I file a request with the US Postal Service USPS to forward mail?", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "Then there is no guarantee that the USPS will forward all DMV documents to the new address, I'm afraid.", "session_id": "doc2dial_2318"}
{"topic_shift": true, "utterance": "Oh, and do you erase cookies when I'm not on the website anymore?", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "Yes. A session cookie is erased during operation of your browser or when your browser is closed.", "session_id": "doc2dial_2318"}
{"topic_shift": true, "utterance": "For what kind of vehicles can't I replace registration documents online?", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "You can't replace registration documents online for vehicles older than model year 1973, boats, snowmobiles or all-terrain vehicles (ATVs).", "session_id": "doc2dial_2318"}
{"topic_shift": true, "utterance": "That's what I thought. But what about a temporary registration?", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "You can download and print a temporary registration in PDF format that is valid for 10 days. We also attach a copy to your confirmation email. You will get your new registration document by mail within 10 days.", "session_id": "doc2dial_2318"}
{"topic_shift": false, "utterance": "I've heard about exit counseling and I came here wanting to know what exactly that is and how it works. Can you please tell me more about it?", "session_id": "doc2dial_3012"}
{"topic_shift": true, "utterance": "Of course. Are you wondering what exit counseling is?", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "Yes, like I mentioned above.", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "Well, exit counseling provides important information to prepare you to repay your federal student loan.", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "What if I have received a PLUS loan under the Direct Loan Program?", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "In that case you must complete exit counseling each time you drop below half-time enrollment, graduate or leave the school.", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "Wait, I have to complete exit counseling when graduating, too?", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "Yes, you do.", "session_id": "doc2dial_3012"}
{"topic_shift": true, "utterance": "That's interesting, didn't know that. And who needs to complete exit counseling?", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the (FFEL) Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school.", "session_id": "doc2dial_3012"}
{"topic_shift": true, "utterance": "Do I also need a verified FSA ID for this?", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "Yes, you need a verified FSA ID.", "session_id": "doc2dial_3012"}
{"topic_shift": false, "utterance": "can you help me get information about Post-9/11 GI Bill (Chapter 33)", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "of course. Chapter 33 of the GI Bill Post-9/11 helps you pay for school or job training.", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "do I qualify if I have served on active duty after September 10, 2001?", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "of course if you can qualify for Chapter 33 of GI Bill Post-9/11.", "session_id": "doc2dial_1605"}
{"topic_shift": true, "utterance": "Where will they determine the amount of the benefit?", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "Here is how we will determine how much of the benefit you will qualify for.", "session_id": "doc2dial_1605"}
{"topic_shift": true, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "Have you served at least 90 days on active duty, all at once or with service interruptions beginning September 11, 2001?", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "because if you meet the requirements you can get these educational benefits", "session_id": "doc2dial_1605"}
{"topic_shift": true, "utterance": "If I am a qualified member of the service, can I transfer my months?", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "whether you can transfer the 36 months or a portion of your post-September 11 GI Bill benefits to a spouse or child. The Department of Defense approves a transfer of benefits.", "session_id": "doc2dial_1605"}
{"topic_shift": false, "utterance": "I need information about VA insurance options and eligibility.", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "I can help you  Find out which VA insurance programs may be right for you as a Veteran , service member , spouse , or dependent child .", "session_id": "doc2dial_1163"}
{"topic_shift": true, "utterance": "What if I am ending my military tour of duty soon?", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "you ll need to get new coverage quickly . In some cases , you must act within 120 days of leaving the military to be sure there s no break in your coverage .", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "There is a time frame?", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "Yes  In some cases , you must act within 120 days of leaving the military to be sure there s no break in your coverage .", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "How do I know which life insurance program I m eligible for?", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "Different programs cover Veterans VGLI , service members SGLI , and family members FSGLI . You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury .", "session_id": "doc2dial_1163"}
{"topic_shift": true, "utterance": "Do you need VA life insurance options?", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1163"}
{"topic_shift": true, "utterance": "ARe there options for life insurance if I'm disabled?", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "Yes, if you re disabled because of an injury or illness caused or made worse by your active service , you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military .", "session_id": "doc2dial_1163"}
{"topic_shift": false, "utterance": "what is work study?", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "is a study and work program for veterans can help you earn money while enrolling in a university", "session_id": "doc2dial_3774"}
{"topic_shift": true, "utterance": "Can I participate in the Veterans Work and Study Program?", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "Are you enrolled in at least three-quarters of a college, vocational, or professional program?", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "Yes, I am enrolled for at least three quarters in a college program", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "Have you found an open job at a nearby VA facility or in a VA related role at your school?", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "if I found an open job at a nearby VA facility", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "Can you finish the job - study contract while still qualifying for education benefits?", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "no, i have not been able to finish the job - study contract while still qualifying for education benefits.", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "Given your previous response, I notify you that you are not eligible for the program", "session_id": "doc2dial_3774"}
{"topic_shift": true, "utterance": "How much would you earn being in the program?", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "You will earn an hourly wage that is equal to the federal minimum wage or your state minimum wage, whichever is greater", "session_id": "doc2dial_3774"}
{"topic_shift": false, "utterance": "do I need the title to transfer a registration to another car?", "session_id": "doc2dial_3984"}
{"topic_shift": true, "utterance": "Yes,you will need the original title", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "Do you want to get this over as quick as possible?", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "yes I would I hate the DMV", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "Okay, for quicker service you can make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "session_id": "doc2dial_3984"}
{"topic_shift": true, "utterance": "what can I do if I don't have any ID when I do this transfer?", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "There are other kinds of proof you can use.", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "Do you also have info about transferring a car after a sale?", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "Yes, I can give you a link so you can look at more information.", "session_id": "doc2dial_3984"}
{"topic_shift": true, "utterance": "what if I want to make a reservation but I'm not in one of those locations you listed?", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "I can help you look up office locations and hours.", "session_id": "doc2dial_3984"}
{"topic_shift": true, "utterance": "can I print out a copy of the title when I am doing the transfer?", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "We need the original or a certified copy, we will not accept a photocopy", "session_id": "doc2dial_3984"}
{"topic_shift": false, "utterance": "I have some questions about obtaining a REAL ID.", "session_id": "doc2dial_2442"}
{"topic_shift": true, "utterance": "Will you be adding a veteran status to your REAL ID?", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "Yes, I will be.", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "Great. You will have to apply for this at your local DMV office.", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "What do I need to bring with me?", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "You will need to bring your proof of honorable discharge and proofs of identification.", "session_id": "doc2dial_2442"}
{"topic_shift": true, "utterance": "I was charged a document fee when I applied to have the Veteran Indicator put on my license, do I have to pay again?", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "No. Not only will you not have to pay another fee, you qualify for a refund of the original fee.", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "Can I apply by mail?", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "Yes. You will need to complete an Application for Permit, Driver License, or Non-Driver ID Card form.", "session_id": "doc2dial_2442"}
{"topic_shift": true, "utterance": "What proofs do I need?", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "There is a guide on our website that will help you find the proofs of identification that you need.", "session_id": "doc2dial_2442"}
{"topic_shift": false, "utterance": "Hello, I would like you to help me with something. I recently left the school and the school did not make the required return of the loan funds to the loan administrator.", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "Of course, we will help you learn more about your unpaid rebate registration to see if you can qualify.", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "dropped out of school after receiving a loan from the Direct Loan Program?", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "the school may have been required by federal regulations to return some or all of the loan money to your loan servicer.", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "I would like to know if you could be eligible for a discharge of the part of your loan that the school could not return?", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "Of course you may be eligible for a discharge of the part of your loan that the school was unable to repay.", "session_id": "doc2dial_4033"}
{"topic_shift": true, "utterance": "I am ready to request the download of the refund without paying, what do I do?", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "You must complete the Loan Download Application - Unpaid Repayment and submit the completed form to your Loan Manager.", "session_id": "doc2dial_4033"}
{"topic_shift": true, "utterance": "How much of my loan will be canceled if I am approved for loan cancellation?", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "Only the part of your loan that your school should have returned will be canceled. Contact your loan servicer for more information.", "session_id": "doc2dial_4033"}
{"topic_shift": true, "utterance": "How do I request a refund download without paying?", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "You should contact that school and try to resolve the problem with the school before requesting an unpaid reimbursement registration.", "session_id": "doc2dial_4033"}
{"topic_shift": false, "utterance": "Is there anything you could tell me about Social Security Direct Deposit?", "session_id": "doc2dial_744"}
{"topic_shift": true, "utterance": "Do you need to know about how to sign up for direct deposit?", "session_id": "doc2dial_744"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_744"}
{"topic_shift": true, "utterance": "Are you receiving benefits yet?", "session_id": "doc2dial_744"}
{"topic_shift": false, "utterance": "No I am not receiving benefits yet?", "session_id": "doc2dial_744"}
{"topic_shift": false, "utterance": "Should I have a copy of my checkbook with me when I apply?", "session_id": "doc2dial_744"}
{"topic_shift": false, "utterance": "Yes, have your checkbook or a copy of your bank statement with you when you apply for benefits.", "session_id": "doc2dial_744"}
{"topic_shift": true, "utterance": "Is it wise to let the representative at my financial institution know ahead of time that I will receive benefits by Direct Deposit?", "session_id": "doc2dial_744"}
{"topic_shift": false, "utterance": "Yes, that is a great choice to let the representative know ahead of time.", "session_id": "doc2dial_744"}
{"topic_shift": false, "utterance": "Do I need to open an account before I sign up for direct deposit?", "session_id": "doc2dial_744"}
{"topic_shift": false, "utterance": "Yes, sign up for an account before you sign up for your benefits to be put into direct deposit and look around at different places to find the best features.", "session_id": "doc2dial_744"}
{"topic_shift": false, "utterance": "I'm interested in personalized plates.", "session_id": "doc2dial_2324"}
{"topic_shift": true, "utterance": "Would you like to know about personalized plates?", "session_id": "doc2dial_2324"}
{"topic_shift": false, "utterance": "No thank you, I would like to order them now.", "session_id": "doc2dial_2324"}
{"topic_shift": true, "utterance": "Do you need some assistance with online ordering?", "session_id": "doc2dial_2324"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2324"}
{"topic_shift": true, "utterance": "Would you prefer to order them by mail?", "session_id": "doc2dial_2324"}
{"topic_shift": false, "utterance": "Yes I would prefer that way.", "session_id": "doc2dial_2324"}
{"topic_shift": false, "utterance": "Will they be personalized plates?", "session_id": "doc2dial_2324"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2324"}
{"topic_shift": true, "utterance": "I need personalized plates for someone with a disability and I have their Universal Symbol of Access.", "session_id": "doc2dial_2324"}
{"topic_shift": false, "utterance": "If you need to do that then you will have to call the Custom Plates Unit at 1-518-402-4838. Their office hours are 8:00am - 4:00pm, Monday through Friday.", "session_id": "doc2dial_2324"}
{"topic_shift": true, "utterance": "How long until I receive the new plates?", "session_id": "doc2dial_2324"}
{"topic_shift": false, "utterance": "The timeline is as follows: In approximately 10 days or less after your order is processed, you will receive new registration documents that show your current plate number and your new plate combination. You should allow at least six weeks for the custom plates to arrive.", "session_id": "doc2dial_2324"}
{"topic_shift": false, "utterance": "Hi, please show me information about The Program of Comprehensive Assistance for Family Caregivers", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "If you re a family member caring for a Veteran with disabilities", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "We recognize that family caregivers enhance the health and well - being of Veterans they care for in their home .", "session_id": "doc2dial_1639"}
{"topic_shift": true, "utterance": "Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "You ll qualify for this program based on your Veteran s qualifications .", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "Has a serious injury including traumatic brain injury , psychological trauma , or other mental disorder that was caused or made worse by their active - duty service on or after September 11 , 2001", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1639"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "To apply, fill out an Application for the Program of Comprehensive Assistance for Family Caregivers VA Form 10 - 10CG .", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "is there another way?", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "sure, Or apply in person by bringing the application to your local VA medical center caregiver support coordinator", "session_id": "doc2dial_1639"}
{"topic_shift": false, "utterance": "I need some explanations regarding the social security direct deposit.", "session_id": "doc2dial_750"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Do you also have a bank account?", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Have you started or changed Direct Deposit online Social Security benefits only?", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Yes. That'd be the case.", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Is having started or changed Direct Deposit online Social Security benefits enough to sign up for direct deposit?", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "That is correct.", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Is there another viable option than that?", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Yes, you could consider the Direct Express debit card as another viable option.", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "What about contacting my bank? Would that work?", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Yes, that would also work.", "session_id": "doc2dial_750"}
{"topic_shift": false, "utterance": "Hello there. Hope you're doing well. Can you tell me about treatments for addictions?", "session_id": "doc2dial_988"}
{"topic_shift": false, "utterance": "Are you struggling with substance use problems?", "session_id": "doc2dial_988"}
{"topic_shift": false, "utterance": "Yes, I am. Unfortunately.", "session_id": "doc2dial_988"}
{"topic_shift": false, "utterance": "Don't worry, you're not alone. Many Veterans have problems with the use of alcohol, tobacco, street drugs, and prescription medicines. We're here to help.", "session_id": "doc2dial_988"}
{"topic_shift": true, "utterance": "How can you help me?", "session_id": "doc2dial_988"}
{"topic_shift": false, "utterance": "We provide many options for Veterans seeking treatment for substance use problems ranging from unhealthy alcohol use to life-threatening addiction. The services we offer you depend on your specific needs.", "session_id": "doc2dial_988"}
{"topic_shift": true, "utterance": "I've served in Operation Enduring Freedom and have a problem with alcohol. Who should I contact?", "session_id": "doc2dial_988"}
{"topic_shift": false, "utterance": "In that case, call your local VA medical center, and ask to speak to the OEF coordinator.", "session_id": "doc2dial_988"}
{"topic_shift": true, "utterance": "Will do. But tell me, do you also offer medication?", "session_id": "doc2dial_988"}
{"topic_shift": false, "utterance": "Yes, in order to stop substance use safely, and services to get stable medically managed detoxification to reduce cravings like methadone and buprenorphine for opiate addiction.", "session_id": "doc2dial_988"}
{"topic_shift": true, "utterance": "How can a veteran like me talk to someone about this?", "session_id": "doc2dial_988"}
{"topic_shift": false, "utterance": "You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.", "session_id": "doc2dial_988"}
{"topic_shift": false, "utterance": "can you give me details of Proof of sales tax payment", "session_id": "doc2dial_2330"}
{"topic_shift": true, "utterance": "paid New York State sales tax to the leasing company or dealer?", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "provide your lease agreement that indicates that you paid the NY State sales tax , and complete the Claim for Sales Tax Exemption { Sales Tax Form } PDF [ 5 ] at NY State Department of Tax and Finance DTF-803 .", "session_id": "doc2dial_2330"}
{"topic_shift": true, "utterance": "What to do if you leased the vehicle from a dealer in New York State", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "the dealer normally registers the vehicle for you by providing all your proofs and your registration application to the DMV", "session_id": "doc2dial_2330"}
{"topic_shift": true, "utterance": "what are the summaries that I need", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "NY State driver license,permit", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "I need information from the identification card", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "current NY State Insurance ID card auto liability insurance 2", "session_id": "doc2dial_2330"}
{"topic_shift": true, "utterance": "If you did not pay New York State sales tax to the leasing company?", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "provide your lease agreement , and complete Statement of Transaction PDF at NY State Department of Tax and Finance DTF-802", "session_id": "doc2dial_2330"}
{"topic_shift": true, "utterance": "which is the topic?", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "Registration", "session_id": "doc2dial_2330"}
{"topic_shift": false, "utterance": "Do I need to bring the title when I transfer a registration from one car to another car?", "session_id": "doc2dial_3990"}
{"topic_shift": true, "utterance": "You will need the original title or other proof of ownership.", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "Did you want to get through your DMV visit quickly?", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "yes, who doesn't", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "For quicker service you can make a reservation online before visiting offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "session_id": "doc2dial_3990"}
{"topic_shift": true, "utterance": "can I bring a printer copy for my title?", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "You will need the original or certified copy", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "do you have more info so I can get more knowledge on transferring titles?", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "Yes, I can give you a link so you can find out more on how to transfer the ownership of a vehicle.", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "can I still do a transfer if I don't have an ID?", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "yes, there are other kinds of proof you can use.", "session_id": "doc2dial_3990"}
{"topic_shift": true, "utterance": "what does one do if they don't want to transfer a registration? do we have to tell you about it?", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "You will have to surrender the vehicle plates to the DMV.  You may be eligible to receive a refund if you surrender the plates before the registration expires.", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "do you have a list of things I should have ready so I'm prepared?", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "You can print a checklist of what you need to bring to the DMV to transfer a registration.", "session_id": "doc2dial_3990"}
{"topic_shift": false, "utterance": "How to request proof of payment of sales tax or exemption from sales tax, or purchase price", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "you want to register a vehicle in New York at a DMV office", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "you must eitherspay the sales taxsprove that sales tax was paid", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "If i paid out - of - state sales tax", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "show the out - of - state dealer bill of sale . The bill of sale must show the purchase price and the amount of out - of - state sales tax paid to the dealer . Use Sales Tax Paid in Another State Sales Tax Form  pdf  at NY State Department of Tax and Finance DTF-804 form to claim credit for the state and local sales taxes you paid in the other state .", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "If i bought the vehicle from a NY State automobile dealer or an out - of - state dealer that is authorized to collect NY State sales tax", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "bring the dealer 's bill of sale that shows that you paid NY State sales tax .  Also bring a Dealer s Bill of Sale MV-50 NY State dealer only or a completed Sales Tax Exemption { Sales Tax Form } pdf at NY State Department of Tax and Finance DTF-803 for an out - of - state dealer", "session_id": "doc2dial_2456"}
{"topic_shift": true, "utterance": "Where can I get more information about sales tax?", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "visit the NY State Department of Taxation and Finance website", "session_id": "doc2dial_2456"}
{"topic_shift": true, "utterance": "If i bought your vehicle from another person in a private sale", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "both you the buyer and the seller must complete the Statement of Transaction { Sales Tax Form } pdf at NY State Department of Tax and Finance DTF-802 .  Bring the form to a DMV office . The DMV calculates and collects the sales tax , and issues a sales tax receipt", "session_id": "doc2dial_2456"}
{"topic_shift": false, "utterance": "can you give me details of Service-Disabled Veterans Life Insurance (S-DVI)", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "if I have a service-related disability?", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "find out how to apply for S - DVI online or by mail", "session_id": "doc2dial_3748"}
{"topic_shift": true, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "Were released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "Cannot apply S - DVI does not meet all requirements.", "session_id": "doc2dial_3748"}
{"topic_shift": true, "utterance": "If I want to request a supplemental S - DVI, what else should I know?", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "you must have already applied for and been granted a waiver of premiums . See our information below about getting a waiver .", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "How do I get these benefits?", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "You ll need to apply for benefits in 1 of 2", "session_id": "doc2dial_3748"}
{"topic_shift": false, "utterance": "who is Aidan?", "session_id": "doc2dial_4027"}
{"topic_shift": false, "utterance": "It is a virtual assistant that can answer questions about federal student aid. Aidan uses advanced technology, artificial intelligence, and natural language processing to answer your questions.", "session_id": "doc2dial_4027"}
{"topic_shift": true, "utterance": "Would you like to know what types of questions Aidan can help you with?", "session_id": "doc2dial_4027"}
{"topic_shift": false, "utterance": "yea give me an example", "session_id": "doc2dial_4027"}
{"topic_shift": true, "utterance": "Did you have any common financial aid questions?", "session_id": "doc2dial_4027"}
{"topic_shift": false, "utterance": "yeah, what can you help me with?", "session_id": "doc2dial_4027"}
{"topic_shift": false, "utterance": "You could type: \"What kind of grants are available to pay for college?\" , to get an answer.", "session_id": "doc2dial_4027"}
{"topic_shift": false, "utterance": "Is that the type of question you wanted to ask?", "session_id": "doc2dial_4027"}
{"topic_shift": false, "utterance": "not really, but I get how it works", "session_id": "doc2dial_4027"}
{"topic_shift": true, "utterance": "what else can he answer?", "session_id": "doc2dial_4027"}
{"topic_shift": false, "utterance": "You can find out your current loan account balance, learn more about grants, or get help contacting your loan servicer.", "session_id": "doc2dial_4027"}
{"topic_shift": false, "utterance": "what is The Affordable Care Act (ACA) and your VA health care coverage?", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "The Affordable Care Act ACA also known as the health care law was created to expand access to coverage , control health care costs , and improve health care quality and care coordination", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "Does it improve health care quality?", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "The Affordable Care Act ACA also known as the health care law was created to expand access to coverage , control health care costs , and improve health care quality and care coordination", "session_id": "doc2dial_963"}
{"topic_shift": true, "utterance": "Do I still have to pay a penalty if I don t have health insurance?", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that .", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "Do I still have to pay a penalty if I don t have health insurance?", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "You don t have to pay a penalty if you don t have health insurance in 2019 or any year after that", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "What if I do not have coverage or an exemption in 2018?", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "you may still have to pay a fee when you file your 2018 taxes in April 2019", "session_id": "doc2dial_963"}
{"topic_shift": true, "utterance": "If I m not signed up for a VA or Department of Defense health care program, how do I get health coverage for 2019?", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "You may be able to get coverage through the Health Insurance Marketplace .", "session_id": "doc2dial_963"}
{"topic_shift": false, "utterance": "where can I get more info on mental health services?", "session_id": "doc2dial_977"}
{"topic_shift": true, "utterance": "Get answers to other questions you may have about our services", "session_id": "doc2dial_977"}
{"topic_shift": false, "utterance": "What if I do not qualify for VA health care?", "session_id": "doc2dial_977"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_977"}
{"topic_shift": true, "utterance": "Can I speak to a fellow Veteran who has been throug this?", "session_id": "doc2dial_977"}
{"topic_shift": false, "utterance": "call Military OneSource s free , confidential peer support services at 800 - 342 - 9647", "session_id": "doc2dial_977"}
{"topic_shift": true, "utterance": "where can I get more info on mental health services?", "session_id": "doc2dial_977"}
{"topic_shift": false, "utterance": "] Get answers to other questions you may have about our services . Being diagnosed with a mental health condition or seeking mental health care doesn t automatically put work - related credentials , such as security", "session_id": "doc2dial_977"}
{"topic_shift": true, "utterance": "are there sources and support outside VA?", "session_id": "doc2dial_977"}
{"topic_shift": false, "utterance": "Call 1800 - 662-HELP 800 - 662 - 4357", "session_id": "doc2dial_977"}
{"topic_shift": true, "utterance": "Can I speak to a fellow Veteran who s been through this before?", "session_id": "doc2dial_977"}
{"topic_shift": false, "utterance": "call Military OneSource s free , confidential peer support services at 800 - 342 - 9647", "session_id": "doc2dial_977"}
{"topic_shift": false, "utterance": "Where is t he best place to get deeper information about sales tax?", "session_id": "doc2dial_3947"}
{"topic_shift": true, "utterance": "You can visit the New York State Department of Taxation and Finance website.", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "Will that site give me more information than I can get by conversing with you like this?", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "You can go to that website for more information, yes.", "session_id": "doc2dial_3947"}
{"topic_shift": true, "utterance": "Are there sales taxes both on vehicle purchase and on vehicle registration with the DMV?", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "The DMV does not collect sales tax when you apply for a vehicle registration if NY State sales tax was paid to a NY State dealer and will, for that reason, not issue a sales tax receipt.", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "What will I need to do when I register my vehicle in New York at a DMV office as far as sales taxes?", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "When you register your vehicle you must either pay the sales tax, prove that the sales tax was paid, or prove that your vehicle registration is exempt from sales tax.", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "What is the procedure if I was not a resident of New York when I bought my car?", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "You will use the Sales Tax Ememption form at NY State Department of Tax and Finance DTF-803 to receive a non-resident exemption from NY State sales tax.", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "What proofs will I need to transfer my title to a NY State title?", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "If the name on your title will not change, then sales tax forms and proofs are not required.", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "Does it matter if my car was a gift to me?", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "If the vehicle was a gift or was purchased from a family member, you must use the Statement of Transaction at NY State Department of Tax and Finance DTF-802 to receive your sales tax exemption.", "session_id": "doc2dial_3947"}
{"topic_shift": false, "utterance": "Can you tell me about any additional information that I may need about violations?", "session_id": "doc2dial_2481"}
{"topic_shift": true, "utterance": "Do you need to learn about plead to or pay TVB tickets?", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "Yes, I would like to learn about plead to or pay TVB tickets.", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "Do you have 3 or more alcohol-related convictions on your life of your driving record?", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "Yes, I have 3 alcohol related convictions.", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "A plea of guilty to a violation that results in anything of 5 points or more may make your license to be revoked according to Part 132 of the Commissioners Regulations and you may need to have an attorney before you enter a plea.", "session_id": "doc2dial_2481"}
{"topic_shift": true, "utterance": "Where can I plea to or pay a TVB ticket or schedule a hearing?", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "You can find a TVB near you and plead there; but you may not plead to or pay a TVB ticket, or schedule a hearing at a regular DMV issuing office.", "session_id": "doc2dial_2481"}
{"topic_shift": true, "utterance": "What information will i need?", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "You will need your full name and date of birth as they happen to appear on the traffic ticket.", "session_id": "doc2dial_2481"}
{"topic_shift": true, "utterance": "What if all my questions cannot be answered?", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "You would need to call the Traffic Violations Bureau at 718-488-5710.", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "What will I need to do if I have a new address and plead Not Guilty to one or more traffic tickets?", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "Since your address has changed you would need to provide your new address so we can send the Notice of Hearing in the mail; but it will not update your other DMV records.", "session_id": "doc2dial_2481"}
{"topic_shift": false, "utterance": "hello, I am in the Army and I want to know if I can qualify for more than one education benefit from the VA", "session_id": "doc2dial_1188"}
{"topic_shift": true, "utterance": "Yes, it is possible to be qualified for more than one education benefit", "session_id": "doc2dial_1188"}
{"topic_shift": false, "utterance": "Are you eligible for more than one VA education benefit?", "session_id": "doc2dial_1188"}
{"topic_shift": false, "utterance": "no just wanted to know if I could be", "session_id": "doc2dial_1188"}
{"topic_shift": false, "utterance": "do you guys have a TTY I can use?", "session_id": "doc2dial_1188"}
{"topic_shift": false, "utterance": "If you have hearing loss you can call TTY: 711", "session_id": "doc2dial_1188"}
{"topic_shift": true, "utterance": "thank you,, and I also wanted to ask something else about school benefits.  what determines how much I can get for school?", "session_id": "doc2dial_1188"}
{"topic_shift": false, "utterance": "we take into account such things as the type of educational program you choose, your MGIB-AD category classification, whether you qualify for a college fund or kicker, and a few other factors", "session_id": "doc2dial_1188"}
{"topic_shift": true, "utterance": "Do I need a diploma or GED to qualify for the aid?", "session_id": "doc2dial_1188"}
{"topic_shift": false, "utterance": "It would help you qualify but you can also have 12 hours of college credit in their place", "session_id": "doc2dial_1188"}
{"topic_shift": true, "utterance": "and I need someone to certify my enrollment or do you do that?", "session_id": "doc2dial_1188"}
{"topic_shift": false, "utterance": "You need to have someone in your school's financial aid, Veterans Affairs, registrar, admissions, or counseling office certify your enrollment", "session_id": "doc2dial_1188"}
{"topic_shift": false, "utterance": "I need help on how to calculate the fees of a commercial vehicle.", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "For that, you have to use the charts for the registration fee and the county use tax.", "session_id": "doc2dial_1836"}
{"topic_shift": true, "utterance": "Please tell me more about the county use tax chart for counties outside New York City,", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "You can use the chart to determine the use taxes and supplemental fees for all original registrations and renewals. For example, the amount of sales tax depends on your locality and what was the purchase price. You can know more about the current rates by jurisdiction at the Department of Taxation and Finance website.", "session_id": "doc2dial_1836"}
{"topic_shift": true, "utterance": "When does the county use tax applies to me?", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "This tax is for all the residents of New York City and several counties in New York, and it applies to all the registrations and renewals of commercial vehicles.", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "I reside in New York City and I'm exempt from the NYC vehicle use tax, what should I do.", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "In your case, you should get form UT-11 from a local DMV office or a DMV call center.", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "I want to know more about these taxes.", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "You can ask the city or county where you currently reside or have your business.", "session_id": "doc2dial_1836"}
{"topic_shift": true, "utterance": "I want to know more about the registration fee chart.", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "The fees on this chart are for commercial vehicles that are less than 18000 lbs in weight. For diesel commercial vehicles that are 8501 pounds or more in weight, there is an additional fee.", "session_id": "doc2dial_1836"}
{"topic_shift": false, "utterance": "You can answer a few questions I have about social security credits. I'd like to know how many I require to qualify for certain benefits.", "session_id": "doc2dial_787"}
{"topic_shift": false, "utterance": "Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_787"}
{"topic_shift": true, "utterance": "Alright, and what are those credits based on?", "session_id": "doc2dial_787"}
{"topic_shift": false, "utterance": "Credits are based on your total wages and self-employment income for the year. You might work all year to earn four credits, or you might earn enough for all four in much less time.", "session_id": "doc2dial_787"}
{"topic_shift": false, "utterance": "How else do I earn credits then? Are there any resources on that?", "session_id": "doc2dial_787"}
{"topic_shift": false, "utterance": "Yes. You can read our publication, \"How You Earn Credits,\" for more information.", "session_id": "doc2dial_787"}
{"topic_shift": true, "utterance": "Okay. So how many credits do I need for disability benefits?", "session_id": "doc2dial_787"}
{"topic_shift": false, "utterance": "Are you eligible for disability benefits?", "session_id": "doc2dial_787"}
{"topic_shift": false, "utterance": "No, but curious about this.", "session_id": "doc2dial_787"}
{"topic_shift": true, "utterance": "So, tell me, what happens if I don't reach the minimum amount of credits?", "session_id": "doc2dial_787"}
{"topic_shift": false, "utterance": "We can not pay benefits to you if you don t have enough credits. We use the amount of credits you've earned to determine your eligibility for retirement or disability benefits, as well as your family's eligibility for survivors benefits when you die.", "session_id": "doc2dial_787"}
{"topic_shift": false, "utterance": "Hi, I need to apply for Social Security Credits, can you advise me?", "session_id": "doc2dial_793"}
{"topic_shift": false, "utterance": "You must meet various requirements to achieve this end, such as having at least 40 Social Security credits.", "session_id": "doc2dial_793"}
{"topic_shift": true, "utterance": "Okay, what else can you tell me about it?", "session_id": "doc2dial_793"}
{"topic_shift": false, "utterance": "You can earn up to a maximum of four credits per year, which is the main requirement to qualify for the credit.", "session_id": "doc2dial_793"}
{"topic_shift": true, "utterance": "What would happen if it is a legal blindness?", "session_id": "doc2dial_793"}
{"topic_shift": false, "utterance": "Of course, there is no recent proof of work requirement.", "session_id": "doc2dial_793"}
{"topic_shift": true, "utterance": "How much profit can vary?", "session_id": "doc2dial_793"}
{"topic_shift": false, "utterance": "Of course, it is also worth noting that you must earn $ 5,640 to obtain the maximum of four credits per year.", "session_id": "doc2dial_793"}
{"topic_shift": true, "utterance": "How many credits are required for retirement benefits?", "session_id": "doc2dial_793"}
{"topic_shift": false, "utterance": "It depends if you were born after 1928.", "session_id": "doc2dial_793"}
{"topic_shift": false, "utterance": "Can you tell me more about that?", "session_id": "doc2dial_793"}
{"topic_shift": false, "utterance": "Mainly it is vital that you have 40 credits to qualify for retirement.", "session_id": "doc2dial_793"}
{"topic_shift": false, "utterance": "Can you tell me how I will know if my application has been accepted?", "session_id": "doc2dial_1822"}
{"topic_shift": true, "utterance": "Sure, we will have to review your application first.", "session_id": "doc2dial_1822"}
{"topic_shift": false, "utterance": "We will let you know if it is not complete.", "session_id": "doc2dial_1822"}
{"topic_shift": false, "utterance": "I believe it has all been filled out.", "session_id": "doc2dial_1822"}
{"topic_shift": false, "utterance": "We will send your application back with what is wrong and give more instructions on what to do if something else is needed.", "session_id": "doc2dial_1822"}
{"topic_shift": true, "utterance": "How do I pay for the DIAL-IN Search account fees?", "session_id": "doc2dial_1822"}
{"topic_shift": false, "utterance": "You will pay those fees once we accept your application.", "session_id": "doc2dial_1822"}
{"topic_shift": true, "utterance": "How do I know if there are fees for using a DIAL-IN search account?", "session_id": "doc2dial_1822"}
{"topic_shift": false, "utterance": "Some organizations are exempt from search fees.  Any public organization , its officers , a volunteer fire company , a volunteer ambulance service , or a legal aid bureau or society or other private entity acting pursuant to section 722 of the New York State County Law , that makes a search for a public purpose, is exempt from the search fees.", "session_id": "doc2dial_1822"}
{"topic_shift": true, "utterance": "How do I know if it's a public organization?", "session_id": "doc2dial_1822"}
{"topic_shift": false, "utterance": "For more information, please visit our Escrow Accounts page.", "session_id": "doc2dial_1822"}
{"topic_shift": true, "utterance": "How do I apply?", "session_id": "doc2dial_1822"}
{"topic_shift": false, "utterance": "Go to Data Services - New Search Account  NYS Dept of Motor Vehicles.", "session_id": "doc2dial_1822"}
{"topic_shift": false, "utterance": "What should I do if the plates from my car were stolen?", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "If your plates have been stolen, you need to surrender the vehicle registration to the DMV.", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "Were these the plates off of a vehicle or off a motorcycle?", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "The plates from my car were stolen and I want to make sure that I am correctly handling the situation.", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "If you have lost both plates off of the car, you need to notify the police and get a copy of the police report to bring with you to the DMV at the time you go in to surrender the vehicle registration.", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "Is there a way to replace my plates without paying a fee?", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "If you would like to replace your plates without paying a fee, then you must submit a police report or an MV-78B which indicates that the plates were stolen or destroyed as a result of a crime.", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "Does this have to be done at the DMV office?", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "Yes, you need to bring a copy of the police report to the DMV and surrender the registration.", "session_id": "doc2dial_3953"}
{"topic_shift": true, "utterance": "Will I be able to get new plates at that same time?", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "You can request a new set of plates if you have brought the original plates, the MV-78B, the police report, or the statement and a completed Vehicle Registration/Title Application along with you.", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "What happens then?", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "If the plates were lost or destroyed, you will need to pay for the new plates plus a fee of $3.75 to issue a new registration.  The cost of the 2 new plates will be $25.", "session_id": "doc2dial_3953"}
{"topic_shift": false, "utterance": "I need details on how to provide proof of insurance", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "Is your driver's license or vehicle registration suspended due to a lapse in auto liability insurance coverage?", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "You can provide proof that you now have insurance online or by mail.", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "Will the DMV verify my coverage with your insurance company?", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "the DMV will verify your coverage with your insurance company", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "what should i do then?", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "You can check the status of your insurance online. You can also check the status of your driver's license and vehicle records through MyDMV", "session_id": "doc2dial_2495"}
{"topic_shift": true, "utterance": "which is the topic?", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "Insurance", "session_id": "doc2dial_2495"}
{"topic_shift": true, "utterance": "What do I need for the online application?", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "You will need to see the query or suspension order to see a sample of the DMV,", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "how long does it update", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "It can take 48 hours for your records to update", "session_id": "doc2dial_2495"}
{"topic_shift": false, "utterance": "what does my situation have to be like to get financial aid for college?", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "I can go over the basic eligibility criteria with you", "session_id": "doc2dial_3204"}
{"topic_shift": true, "utterance": "Can ability to benefit alternatives help someone who has been in school before?", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "It can help you if you were enrolled in college or career school prior to July 1, 2012", "session_id": "doc2dial_3204"}
{"topic_shift": true, "utterance": "what do I need to start? do I need to show my GED or do I need a diploma?", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "Do you have a high school diploma or a recognized equivalent such as a General Educational Development certificate?", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "I have a GED", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "That GED shows you are qualified to obtain a college or career school education", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "I also need to be registered for the draft, right?", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "Yes, you have to be registered with Selective Service", "session_id": "doc2dial_3204"}
{"topic_shift": true, "utterance": "how do I register if I forgot about it?", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "You can call Selective Service toll-free at 1-888-655-1825 for general information about registering, or register online at sss.gov or while completing the FAFSA form.", "session_id": "doc2dial_3204"}
{"topic_shift": false, "utterance": "How can I apply for rehabilitation and employment at VA Voc", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits, VR&E", "session_id": "doc2dial_1413"}
{"topic_shift": true, "utterance": "ok and after we make a decision on the right we do", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "You and your counselor will work together to develop a rehabilitation plan. This plan describes the rehabilitation and other services that VR&E will provide.", "session_id": "doc2dial_1413"}
{"topic_shift": true, "utterance": "how can i be eligible for benefits what are the requirements?", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "Have you been through the process of the Physical Evaluation Board?", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "Yes You may be eligible for VR&E benefits and services", "session_id": "doc2dial_1413"}
{"topic_shift": true, "utterance": "ok now what comes", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "We will invite you to an orientation session at the nearest VA regional benefits office.", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "then accept the invitation and enter what should I select on the portal", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "Click on Vocational Rehabilitation and Work Benefits.", "session_id": "doc2dial_1413"}
{"topic_shift": false, "utterance": "I need to know how I can get a Corrected Card for my son.", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "Did you change your son's name because of adoption, court order, or any other reason?", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "Yes, I changed his last name.", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "Ok, great. In order to get a corrected card you need to tell Social Security.", "session_id": "doc2dial_32"}
{"topic_shift": true, "utterance": "My concern is that I haven't previously established his U.S. citizenship before. What documents do I need to do this?", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "We will need to see proof of U.S. citizenship.  Just so that you know, we can only accept certain documents.", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "Ok. I want to change his name on his Social Security card, do I need certain documents for that?", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "Yes, you will need to show us proof of his legal name change or final adoption decree.", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "Do they need to be original documents?", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "Yes, we can only accept certain documents as proof of U.S. citizenship.", "session_id": "doc2dial_32"}
{"topic_shift": true, "utterance": "What if my son works?", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "You will need to tell your child's employer.", "session_id": "doc2dial_32"}
{"topic_shift": false, "utterance": "I want to know what my options are for getting a review on a claim", "session_id": "doc2dial_1375"}
{"topic_shift": true, "utterance": "Do you have new and relevant evidence to add to your claim?", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1375"}
{"topic_shift": true, "utterance": "Do you want to ask for\u00a0a senior reviewer to take another look at your claim?", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "okay, you need to download VA Form 20 - 0996 : Higher-Level Review", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "can you tell me a bit about the higher level review?", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "A Higher-Level Review looks at the same evidence and determines whether the decision can be changed.  We can help you learn how to request a Higher-Level Review.", "session_id": "doc2dial_1375"}
{"topic_shift": true, "utterance": "what if I want to appeal to a veterans judge?", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "Then a judge at the Board of Veterans Appeals in Washington, DC would review your case.  We can help you request a Board Appeal.", "session_id": "doc2dial_1375"}
{"topic_shift": true, "utterance": "what can I do if I disagree with the Board's decision?", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "Would you have new and relevant evidence that supports your case?", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "yes, I think I will have a few things", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "You can file a Supplemental Claim or you can appeal to the U.S. Court of Appeals for Veterans Claims. We can help you learn more about what your options are after a Board decision", "session_id": "doc2dial_1375"}
{"topic_shift": false, "utterance": "How do I find out what benefits I qualify for?", "session_id": "doc2dial_3562"}
{"topic_shift": true, "utterance": "Are you asking about benefits for yourself or a family member?", "session_id": "doc2dial_3562"}
{"topic_shift": false, "utterance": "I'm asking for me, not a family member.", "session_id": "doc2dial_3562"}
{"topic_shift": true, "utterance": "Would you also be interested in information on related topics like our retirement or disability planner?", "session_id": "doc2dial_3562"}
{"topic_shift": false, "utterance": "No, thank you. I just want to know about what benefits I qualify for.", "session_id": "doc2dial_3562"}
{"topic_shift": true, "utterance": "I worked, but am no longer able to do so. How do I find out if I'm eligible for disability benefits?", "session_id": "doc2dial_3562"}
{"topic_shift": false, "utterance": "That will depend on many factors. Since you have worked, you may be eligible to receive a higher disability benefit.", "session_id": "doc2dial_3562"}
{"topic_shift": false, "utterance": "A higher disability benefit?", "session_id": "doc2dial_3562"}
{"topic_shift": false, "utterance": "Yes, those who are receiving benefits based on their parent's work, but have also worked themselves like you have could qualify you for a higher disability amount.", "session_id": "doc2dial_3562"}
{"topic_shift": false, "utterance": "How do I know if I qualify for benefits?", "session_id": "doc2dial_3562"}
{"topic_shift": false, "utterance": "There is a Benefit Eligibility Screening Tool on our website that will help you find out if you're eligible for benefits.", "session_id": "doc2dial_3562"}
{"topic_shift": false, "utterance": "Do I need original documents to get a replacement social security card for a noncitizen child?", "session_id": "doc2dial_208"}
{"topic_shift": true, "utterance": "Yes, you will need original documents to verify their immigration status.", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "Are you able to prove your child's immigration status?", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "No, I am not able to supply this information.", "session_id": "doc2dial_208"}
{"topic_shift": true, "utterance": "Can you accept photocopies of the documents?", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "No, we can only accept the original documents, no photocopies or notarized copies.", "session_id": "doc2dial_208"}
{"topic_shift": true, "utterance": "Can my child get a social security card if they don't have permission to work?", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "If they don't have permission to work, they may only apply for a card if they meet certain requirements.", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "When must I present my work permit I-766?", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "You must present the work permit if you are an F-1 student.", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "Can a child who does not have permission to get work still get benefits?", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "Lawfully admitted noncitzens who can't work can obtain private health insurance, apply for school lunch programs, and subsidized housing.", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "What types of documentation prove immigration status?", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "You would need original documents such as a work permit or lawful permanent resident card.", "session_id": "doc2dial_208"}
{"topic_shift": false, "utterance": "What are delayed retirement credits?", "session_id": "doc2dial_3576"}
{"topic_shift": true, "utterance": "Have you reached retirement age?", "session_id": "doc2dial_3576"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3576"}
{"topic_shift": false, "utterance": "Thank you for your response. If you 've already reached full retirement age , [6] you can choose to start receiving benefits before the month you apply", "session_id": "doc2dial_3576"}
{"topic_shift": false, "utterance": "When can I start getting benefits", "session_id": "doc2dial_3576"}
{"topic_shift": false, "utterance": "you can choose to start receiving benefits before the month you apply", "session_id": "doc2dial_3576"}
{"topic_shift": true, "utterance": "Do they evr increase?", "session_id": "doc2dial_3576"}
{"topic_shift": false, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "session_id": "doc2dial_3576"}
{"topic_shift": true, "utterance": "Are there any additional infor mation they need?", "session_id": "doc2dial_3576"}
{"topic_shift": false, "utterance": "Early or Late Retirement ?    Retirement Information for Medicare Beneficiaries", "session_id": "doc2dial_3576"}
{"topic_shift": true, "utterance": "Can I delaye my retirement", "session_id": "doc2dial_3576"}
{"topic_shift": false, "utterance": "If you decide to delay your retirement , be sure to sign up for just Medicare at age 65", "session_id": "doc2dial_3576"}
{"topic_shift": false, "utterance": "What is a TNC ?", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "TNC stands for transportation network company , a term defined in a recently enacted part of the State Vehicle & Traffic Law", "session_id": "doc2dial_2668"}
{"topic_shift": true, "utterance": "If I am an authorized TNC driver, may I pick up passengers in New York City?", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "No, not unless you are separately authorized by the New York City Taxi & Limousine Commission : www.nyc.gov/taxi", "session_id": "doc2dial_2668"}
{"topic_shift": true, "utterance": "Is there an age and licensing requirement to be a TNC driver?", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "Yes , by statute, TNC drivers must be at least 19 years old and hold a valid and current NYS driver s license issued by DMV.", "session_id": "doc2dial_2668"}
{"topic_shift": true, "utterance": "What are the insurance requirements for a TNC driver?", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "TNC companies will make sure TNC drivers understand and have the required insurance", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "you are interested in being a TNC driver?", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2668"}
{"topic_shift": true, "utterance": "Does my vehicle need to be authorized for TNC use?", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "Not by DMV. But TNC companies may have requirements on the vehicles they allow", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "Does my vehicle need to be authorized for TNC use?", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "Not by DMV. But TNC companies may have requirements on the vehicles they allow", "session_id": "doc2dial_2668"}
{"topic_shift": false, "utterance": "How will I know if I don't qualify for burial benefits?", "session_id": "doc2dial_1361"}
{"topic_shift": true, "utterance": "We will send you a denial decision letter telling you the reason for our denial and also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998.", "session_id": "doc2dial_1361"}
{"topic_shift": true, "utterance": "Do you know how much time you have to appeal a decision or a request for another review?", "session_id": "doc2dial_1361"}
{"topic_shift": false, "utterance": "Yes, I have know how much time I have.", "session_id": "doc2dial_1361"}
{"topic_shift": false, "utterance": "Then you know it depends on which option you use to request a review or to appeal and each option has a different time requirement.", "session_id": "doc2dial_1361"}
{"topic_shift": true, "utterance": "Is there some number I can call to as for information?", "session_id": "doc2dial_1361"}
{"topic_shift": false, "utterance": "Sure, it is 877-222-8387 and you can call Monday through Friday from 8 a.m. to 8 p.m., eastern time.", "session_id": "doc2dial_1361"}
{"topic_shift": true, "utterance": "Is it possible for my family member or authorized representative to apply for my burial in a VA national cemetery at the time of need?", "session_id": "doc2dial_1361"}
{"topic_shift": false, "utterance": "Yes, it just depends on laws and personal circumstances that change and then we will make a decision of whether you qualify for burial at time of need.", "session_id": "doc2dial_1361"}
{"topic_shift": true, "utterance": "What way can I update my information?", "session_id": "doc2dial_1361"}
{"topic_shift": false, "utterance": "You can actually update your information at any time by calling our toll-free hotline at 877-222-8387, Monday throught Friday, 8 a.m. to 8 p.m.", "session_id": "doc2dial_1361"}
{"topic_shift": true, "utterance": "Is there a set time it takes the VA to make a decision?", "session_id": "doc2dial_1361"}
{"topic_shift": false, "utterance": "The amount of time it takes to review your application depends on how much information is provided in the application and number of applicants we will be reviewing at the time.", "session_id": "doc2dial_1361"}
{"topic_shift": false, "utterance": "Hi.How can I apply for VA Voc Rehab and Employment?", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "Here, I will tell you all the requirements to apply for VA Voc Rehab and Employment.", "session_id": "doc2dial_1407"}
{"topic_shift": true, "utterance": "Ok.What if I m a service member who hasn't yet received a service-connected disability rating?", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "You don t need to wait for a rating. Instead, please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588.", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "So, what are the requirements to apply?", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "Are you going through the Physical Evaluation Board process?", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20% or more?", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "Yes, I am expecting a VA memorandum rating.", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "Excellent. You are eligible for VR&E benefits and services.", "session_id": "doc2dial_1407"}
{"topic_shift": true, "utterance": "And, What happens after I apply?", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "Do you want to know the procedure after applying?", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "No, although it would be interesting to know.", "session_id": "doc2dial_1407"}
{"topic_shift": false, "utterance": "how do I apply for disability benefits?", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "first, it's always recommended to apply for the benefits as soon as you become disabled.", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "Do you want to apply now?", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "Yes, I'd like to apply now.", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "You can do it by completing your online application or you can call our toll-free number 1-800-772-1213.", "session_id": "doc2dial_26"}
{"topic_shift": true, "utterance": "and what information would be required from my family members if they want to apply too?", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "for those that qualify for the benefits, they should provide their social security number and proof of age.", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "And if it is my wife who wants to apply?", "session_id": "doc2dial_26"}
{"topic_shift": true, "utterance": "what if I want to help her apply for the disability benefits?", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "You can read all the information you need on our publications.", "session_id": "doc2dial_26"}
{"topic_shift": true, "utterance": "Is there only one chance to be approved? or can I apply more than once?", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "If your application is denied you have the right to ask us to review your application again.", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "Is there a TTY number my wife can use? she's deaf.", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "yes, there is. She can use toll-free TTY number, 1-800-325-0778", "session_id": "doc2dial_26"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3210"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "Oh, i see. But, that is mandatory for everyone who request federal student aid? Because I'm a noncitizen, from Marshall Islands, to be specific.", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "IF that's your case, and your documentation effectively proves that, then you are exempt from that registration.", "session_id": "doc2dial_3210"}
{"topic_shift": true, "utterance": "Wow, that's a relief. Sorry, i don't mean anything wrong with that, just that i was already overthinking all the thing. Well, another question now, the other day I read something about a test to show my value on he hopes for higher education. Do you know about that?", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "You're talking about the ability to benefit test. Don't you have a diploma or GED?", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "No, i don't have one.", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "O.k. Now, have you completed credit hours or equivalent course work toward a degree or certificate, six hours to be precise?", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "No, nothing like that, sorry.", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "Then i'm sorry, but you can't apply that ability to benefit alternative.", "session_id": "doc2dial_3210"}
{"topic_shift": false, "utterance": "Hello, I  have a body shop and moved it to other address. What can I do for a new licence?", "session_id": "doc2dial_2126"}
{"topic_shift": true, "utterance": "Did you report that to us?", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "Oh no, not yet", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "Ok so, you must preparea Statement of Ownership and/or Permission to Use Place of Business pdf", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "Is there anything else?", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "You can take form by calling DMV Office of Vehicle Safety and Clean Air.", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "Can you tell me the number of that place?", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "Ok please write. 1 - 518 - 474 - 4653", "session_id": "doc2dial_2126"}
{"topic_shift": true, "utterance": "Is there anything else I must do?", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "Yes. your shop must also have Certificate of Occupancy.. For that please provide the Facility number of your shop", "session_id": "doc2dial_2126"}
{"topic_shift": true, "utterance": "What is your mail adress?", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "For Consumer & Facility Services Application: NYS DMV Bureau of Consumer & Facility Services Application Unit P.O.s  Box 2700 Albany ,s NY 12220 - 0700", "session_id": "doc2dial_2126"}
{"topic_shift": true, "utterance": "and finally anything else?", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "Yes If you also have an Inspection Station License ,  please check Inspection Station Cap Information", "session_id": "doc2dial_2126"}
{"topic_shift": false, "utterance": "tell me about college tax benefits", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "Tax benefits can be used to get back some of the money you spend on college.", "session_id": "doc2dial_3238"}
{"topic_shift": true, "utterance": "tax credits?", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "Tax credits is one way to offset the costs of college or career school by lowering the amount of your income tax.", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "what's one way to use a tax credit?", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "You can use the American Opportunity Credit it allows you to claim up to $2,500 per student per year for the first four years of school as you work toward a degree.", "session_id": "doc2dial_3238"}
{"topic_shift": true, "utterance": "is there a savings program?", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "You will need to ask the financial aid office whether the college you plan to attend participates in one of these programs.", "session_id": "doc2dial_3238"}
{"topic_shift": true, "utterance": "any tax deductions to help?", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "You can take a tax deduction for the interest paid on student loans. The benefit applies to all loans used to pay for higher education expenses, and there is a maximum deduction of $2,500 a year.", "session_id": "doc2dial_3238"}
{"topic_shift": false, "utterance": "Hello there. The other day I was thinking in the future, and was asking about possible benefits my spouse could get, like survivor. Could you help me there?", "session_id": "doc2dial_546"}
{"topic_shift": true, "utterance": "Well, she can get those benefits earning credits, up to four each year. Those are credited for each $1,360 of wages or self-employment income.", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "I see. Ad how much she would have to earn to get those four credits?", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "She would have to earn $5,440 to be credited with those four credits. That should repeat each year.", "session_id": "doc2dial_546"}
{"topic_shift": true, "utterance": "O.k, got it, thanks for that. I heard other family members could be eligible for this kind of benefits, could you tell me which ones?", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "Do you have a stepchild, grandchild, step grandchild or adopted child?", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "Yes, I have a grandchild.", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "Do you have any of your parents still alive?", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "No, they're not.", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "Obviously, those can't get any benefit, as you may already guessed.", "session_id": "doc2dial_546"}
{"topic_shift": true, "utterance": "Yeah, I know, don't worry. Going back to my spouse's credits. How many credit will need to get the benefits?", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "That would depend on worker's age when it dies. For social Security benefits, it won't be necessary more than 40 credits or 10 years of work to be eligible.", "session_id": "doc2dial_546"}
{"topic_shift": false, "utterance": "I want to learn more about students with a criminal status as it pertains to financial aid.", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "I can help you. It is important to understand your status and not assume you won't qualify. Do you know your status?", "session_id": "doc2dial_2898"}
{"topic_shift": true, "utterance": "WIll I be asked about drug convictions that happened while receiving federal aid?", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "Yes you will.", "session_id": "doc2dial_2898"}
{"topic_shift": true, "utterance": "Can I get aid on probation or parole?", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "Yes, you actually can.", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "Are you on parole or probation?.", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "Were you convicted of a drug related offense?", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "Yes, I was.", "session_id": "doc2dial_2898"}
{"topic_shift": true, "utterance": "When can I apply for aid when incarcerated?", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "You apply before you are released.", "session_id": "doc2dial_2898"}
{"topic_shift": false, "utterance": "Why should I apply online for my retirement?", "session_id": "doc2dial_220"}
{"topic_shift": true, "utterance": "Using our online application has a number of benefits", "session_id": "doc2dial_220"}
{"topic_shift": true, "utterance": "What things do I need to know before I apply?", "session_id": "doc2dial_220"}
{"topic_shift": false, "utterance": "there are certain Social Security \" basics \" you should know about  Your \" full retirement age \" -Depending on your date of birth", "session_id": "doc2dial_220"}
{"topic_shift": true, "utterance": "What is the process after I apply?", "session_id": "doc2dial_220"}
{"topic_shift": false, "utterance": "we 'll review it. we will contact you if we need more information or if we need to see your documents .", "session_id": "doc2dial_220"}
{"topic_shift": true, "utterance": "If I view the pages online, is there a limit on how long i can stay on each page?", "session_id": "doc2dial_220"}
{"topic_shift": false, "utterance": "For security reasons , there are time limits for viewing each page . You will receive a warning after 25 minutes without doing anything", "session_id": "doc2dial_220"}
{"topic_shift": false, "utterance": "oh okay, thanks so much", "session_id": "doc2dial_220"}
{"topic_shift": true, "utterance": "Are there other ways to apply?", "session_id": "doc2dial_220"}
{"topic_shift": false, "utterance": "If you do not live in the U.S. or one of its territoriess  you can also - Contact the nearest U.S. Social Security office , U.S. Embassy or consulate", "session_id": "doc2dial_220"}
{"topic_shift": false, "utterance": "Hello, I have some question about registering an ATV. Perhaps you can answer them for me.", "session_id": "doc2dial_2640"}
{"topic_shift": true, "utterance": "Do you want to know what we define as an all-terrain vehicle (ATV)?", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "Sure, tell me.", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "An all-terrain vehicle ATV is any self-propelled vehicle, including an off-road motorcycle, that is manufactured for use on off-road trails or in off-road competitions. These vehicles are less than 70 inches wide and weigh less than 1,000 pounds.", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "Do you want more information about this?", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "No, that will suffice.", "session_id": "doc2dial_2640"}
{"topic_shift": true, "utterance": "What if I have purchased the ATV in Wisconsin?", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "If the bill of sale indicates that the dealer collected the NY State sales tax, no additional sales tax is due.", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "Do I require a driver license to drive an ATV?", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "You do not need a driver license to drive an ATV, but restrictions apply to ATV drivers under the age of 16. Children 10 to 15 years of age can drive an ATV only.", "session_id": "doc2dial_2640"}
{"topic_shift": true, "utterance": "Alright. Still, I need to visit the DMV. Can you give me a list of documents I need for the DMV?", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "You acceptable proof of ownership, for example. A full list of every document is available on our website.", "session_id": "doc2dial_2640"}
{"topic_shift": false, "utterance": "Just had surgery and I wanted to ask some questions about my disability rating", "session_id": "doc2dial_1349"}
{"topic_shift": false, "utterance": "Okay, so you are recovering from surgery or a disability related to your military service that has left you unable to move ?", "session_id": "doc2dial_1349"}
{"topic_shift": false, "utterance": "yes, but it's complicated but yes", "session_id": "doc2dial_1349"}
{"topic_shift": false, "utterance": "You may be able to get a temporary 100% disability rating and disability compensation or benefits if you have this kind of immobilizing disability.", "session_id": "doc2dial_1349"}
{"topic_shift": true, "utterance": "do I get disability benefits?", "session_id": "doc2dial_1349"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service", "session_id": "doc2dial_1349"}
{"topic_shift": true, "utterance": "can you tell me about the temp rating I get after my surgery?", "session_id": "doc2dial_1349"}
{"topic_shift": false, "utterance": "Yes, you may be able to get a temporary 100 % disability rating and disability compensation or benefits when recovering from a surgery, and we can help you find out more on this", "session_id": "doc2dial_1349"}
{"topic_shift": true, "utterance": "can you help me get disability compensation?", "session_id": "doc2dial_1349"}
{"topic_shift": false, "utterance": "You will need to file a claim for disability compensation.", "session_id": "doc2dial_1349"}
{"topic_shift": true, "utterance": "who else besides me can get covered because of my surgery?", "session_id": "doc2dial_1349"}
{"topic_shift": false, "utterance": "Veterans are covered by this benefit", "session_id": "doc2dial_1349"}
{"topic_shift": false, "utterance": "Hello, can you tell me what is the Benefits Planner?", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "Can Social Security provide benefits to several of your family environment?", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "Perfect, what else can you tell me?", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "It is important to note that this occurs when you retire.", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "Ok, what else?", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "This benefit includes you, your spouse, and other eligible family members.", "session_id": "doc2dial_234"}
{"topic_shift": true, "utterance": "How many Social Security credits do you have to have to qualify?", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "Is it important that you use the Retirement Estimator to make the calculations?", "session_id": "doc2dial_234"}
{"topic_shift": true, "utterance": "What can you tell me about the disability benefits?", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "It is important that you use our Disability Planner to expand the information.", "session_id": "doc2dial_234"}
{"topic_shift": true, "utterance": "What if I don't have enough Social Security credits to qualify?", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "Use one of our profit calculators to stimulate such profit.", "session_id": "doc2dial_234"}
{"topic_shift": false, "utterance": "Hello I need information about How to change my address", "session_id": "doc2dial_2654"}
{"topic_shift": true, "utterance": "Do you want to update the address on your license, permit or identification, vehicle registration and title?", "session_id": "doc2dial_2654"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2654"}
{"topic_shift": false, "utterance": "recently moved?", "session_id": "doc2dial_2654"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2654"}
{"topic_shift": true, "utterance": "What is the main topic of this information?", "session_id": "doc2dial_2654"}
{"topic_shift": false, "utterance": "the main theme is change of address", "session_id": "doc2dial_2654"}
{"topic_shift": true, "utterance": "and once I change the address is all the DMV records updated?", "session_id": "doc2dial_2654"}
{"topic_shift": false, "utterance": "Note that  changing its direction with the EE. The USPS postal service does not update your DMV records", "session_id": "doc2dial_2654"}
{"topic_shift": false, "utterance": "And if there is a change of residence, how long do I have to report it?", "session_id": "doc2dial_2654"}
{"topic_shift": false, "utterance": "You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.", "session_id": "doc2dial_2654"}
{"topic_shift": false, "utterance": "Who is allowed to operate an ATV?", "session_id": "doc2dial_2132"}
{"topic_shift": true, "utterance": "Anyone over 16 can operate an ATV.  People under 16 can with restrictions.", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "Are you between 10 and 15?", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "My son is.  WHat restrictions will he have?", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "He would need to be supervised by an adult.", "session_id": "doc2dial_2132"}
{"topic_shift": true, "utterance": "When do I need to register my ATV?", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "You must register your ATV before you take delivery.", "session_id": "doc2dial_2132"}
{"topic_shift": true, "utterance": "Are there regsistration fees?", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "There is a plate fee of $12.50, then a registration fee of $12.50 per year.", "session_id": "doc2dial_2132"}
{"topic_shift": true, "utterance": "Are there special restrictions for riding an ATV?", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "There are laws regarding ATV riding.", "session_id": "doc2dial_2132"}
{"topic_shift": true, "utterance": "Do ATVs need to be registered?", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "Yes, they have to be registered with the DMV.", "session_id": "doc2dial_2132"}
{"topic_shift": true, "utterance": "Can an ATV be operated anywhere?", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "No, they may not be operated on public land, except designated areas.", "session_id": "doc2dial_2132"}
{"topic_shift": false, "utterance": "hello, please tell me about the qualifying process for the disability benefit.", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "Do you mean Social Security disability benefit?", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "first, the person who applies must have worked in jobs covered by Social Security. Then the person must have a medical condition that meets Social Security's definition of disability.", "session_id": "doc2dial_552"}
{"topic_shift": true, "utterance": "What would qualify as a severe medical condition?", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "A condition is considered severe if it limits your ability to do basic-work related activities.", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "What if it doesn't?", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "Then you won't be considered disabled.", "session_id": "doc2dial_552"}
{"topic_shift": true, "utterance": "What else is it needed to be qualified as disabled if I already can't work because of it?", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "Your disability must also be expected to last for at least a year or result in death.", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "oh my, isn't that too much?", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "Well yes, this is a strict definition of disability. We assume that working families already have access to other resources to provide support during short-term periods of disabilities.", "session_id": "doc2dial_552"}
{"topic_shift": false, "utterance": "I'm looking for IT standards on student aid documents", "session_id": "doc2dial_2867"}
{"topic_shift": true, "utterance": "the IT Standards Library includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project may be required to comply with dependent on the contract.", "session_id": "doc2dial_2867"}
{"topic_shift": true, "utterance": "Would you like general references that could help you?", "session_id": "doc2dial_2867"}
{"topic_shift": false, "utterance": "No, I just need a few things", "session_id": "doc2dial_2867"}
{"topic_shift": true, "utterance": "Do you need IT security information?", "session_id": "doc2dial_2867"}
{"topic_shift": false, "utterance": "I could use that", "session_id": "doc2dial_2867"}
{"topic_shift": false, "utterance": "We have a section that contains IT security documents used by FSA.", "session_id": "doc2dial_2867"}
{"topic_shift": true, "utterance": "I will also need info on program quality assurance", "session_id": "doc2dial_2867"}
{"topic_shift": false, "utterance": "Okay, we can help you with the production readiness review process.", "session_id": "doc2dial_2867"}
{"topic_shift": true, "utterance": "Do you have resources on the Office of Management and Budget?", "session_id": "doc2dial_2867"}
{"topic_shift": false, "utterance": "Yes, I can help you with that", "session_id": "doc2dial_2867"}
{"topic_shift": true, "utterance": "what do the federal guidelines cover?", "session_id": "doc2dial_2867"}
{"topic_shift": false, "utterance": "The standards and guidelines they promulgate apply to all federal agencies and departments .", "session_id": "doc2dial_2867"}
{"topic_shift": false, "utterance": "I was denied because of bad credit so who can help me get a loan?", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "what can I do to get a Direct plus loan?", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "Do you have an endorser that can help you get a loan?", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "not at the moment", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "Were you thinking of using the student on whose behalf you are requesting the Direct PLUS Loan as an endorser?", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "no I know I can't use them", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "You can't get a Direct PLUS loan without an endorser because of your credit", "session_id": "doc2dial_2873"}
{"topic_shift": true, "utterance": "how can you help me if we had a repo?", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "If it was a repossession or an involuntary repossession within the past 5 years preceding the date of the credit report we might be able to help if you have proof of extenuating circumstances.", "session_id": "doc2dial_2873"}
{"topic_shift": true, "utterance": "I also have had some debt problems because of a divorce so what would I need as proof to help me out?", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "You would need a Final Divorce Decree showing that the borrower is not responsible for repayment of the debt in question", "session_id": "doc2dial_2873"}
{"topic_shift": false, "utterance": "Could you please explain what a the Special Enrollment Period is?", "session_id": "doc2dial_585"}
{"topic_shift": true, "utterance": "Before explaining what SEP is could you please tell me if you have medical insurance coverage under a group health plan based on your or your spouse's current employment?", "session_id": "doc2dial_585"}
{"topic_shift": false, "utterance": "No neither I nor my spouse have medical insurance coverage under a group health plan.", "session_id": "doc2dial_585"}
{"topic_shift": false, "utterance": "If the SEP applied to me at what age would I have to apply for Medicare Part B?", "session_id": "doc2dial_585"}
{"topic_shift": false, "utterance": "You would not have to apply for Medicare Part B at age 65.", "session_id": "doc2dial_585"}
{"topic_shift": true, "utterance": "At what age can I apply for Medicare online?", "session_id": "doc2dial_585"}
{"topic_shift": false, "utterance": "You would be able to apply for Medicare online when  you are at least 64 years and 9 months old.", "session_id": "doc2dial_585"}
{"topic_shift": true, "utterance": "What is the initial enrollment period?", "session_id": "doc2dial_585"}
{"topic_shift": false, "utterance": "Your initial enrollment period begins three months before your 65th birthday, includes the month you turn 65 and ends three months after your birthday.", "session_id": "doc2dial_585"}
{"topic_shift": true, "utterance": "Can  you please explain what happens to my application after I apply for benefits?", "session_id": "doc2dial_585"}
{"topic_shift": false, "utterance": "Once your application is received it will be reviewed and if further information is needed we will contact you. We will also contact you if we need to see your documents.", "session_id": "doc2dial_585"}
{"topic_shift": false, "utterance": "Can you tell me what vehicles have to keep the CA emission standards?", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "Is your vehicle NOT exempt?", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "Yes, my vehicle is not exempt.", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "In that case your vehicle must comply with the California emissions standard if it has less than 7,500 miles on the odometer and is  a model year of 1996 or newer passenger vehicle or light-duty truck.", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "Which gross vehicle weight is it allowed to have?", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "A gross vehicle weight rating GVWR of 6,000 lbs. or less.", "session_id": "doc2dial_2683"}
{"topic_shift": true, "utterance": "Alright. I have no issues with the emission standards in CA, but what if the MCO does not show compliance?", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "In that case you or the automobile dealer can certify compliance on a 'Certificate of Emissions Compliance or Exemption' form MV-74.", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "Can I complete form MV-74 if my car was purchased in another state?", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "Yes, but only if your vehicle is exempt from the California emissions standard.", "session_id": "doc2dial_2683"}
{"topic_shift": true, "utterance": "How can I find out if my car meets the California emissions standard?", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "Simply look for certain words or similar language on the Manufacturer 's Certificate of Origin MCO and the emissions label under the hood, \"California - Only Vehicle\", for example.", "session_id": "doc2dial_2683"}
{"topic_shift": true, "utterance": "What if I fulfill the CA emissions standard? Do I have to fulfill the NY emissions standard as well?", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "Yes. Even if your vehicle meets the California emissions standard, it is subject to NY State safety and emissions inspection requirements.", "session_id": "doc2dial_2683"}
{"topic_shift": false, "utterance": "Hello there. I'm here because my temporary registration will end soon and I need some guidance on the steps I have to take.", "session_id": "doc2dial_2697"}
{"topic_shift": true, "utterance": "Did you NOT get the title certificate for a vehicle you sold and the temporary registration expires soon?", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "Yes, I didn't get the certificate.", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "In this case you can not get another temporary registration. According to the DMV Commissioner 's Regulations you can not sell a vehicle if you do not have proof of ownership.", "session_id": "doc2dial_2697"}
{"topic_shift": true, "utterance": "What about the bond amount required from a dealer?", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.", "session_id": "doc2dial_2697"}
{"topic_shift": true, "utterance": "And what about a warranty that has been sold to a retail customer?", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "These terms refer to the warranties described by the Office of the Attorney General website: www.ag.ny.gov in the 'Lemon Law'. The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.", "session_id": "doc2dial_2697"}
{"topic_shift": true, "utterance": "I understand. So how do I get a surety bond?", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "Do you want to get a surety bond?", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "No, not really. I was just asking how it works.", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "So how does it work? Can you explain surety bonds, please?", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "Of course. To get a surety bond, you must contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.", "session_id": "doc2dial_2697"}
{"topic_shift": false, "utterance": "How do I qualify for Disability?", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "Do you want to know how to qualify for disability benefits?", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "Yes, I would like to learn about disability benefits.", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "You must first have worked in jobs covered by Social Security and then you must have a medical condition that meets our definition of disability.", "session_id": "doc2dial_3589"}
{"topic_shift": true, "utterance": "How long should my work history be?", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "In addition to meeting our definition of disability, you must also have worked long enough and recently under Social Security to qualify for disability.", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "When I earn $5,440 how many credits does that give me?", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "When you earn $5,440 you have earned your four credits for the year.", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "How many work credits do I need and what does it depend on?", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "The number of work credits you need to qualify for disability benefits depends on your age when you become disabled.  Most of the time, you need 40 credits, 20 of which were earned in the last 10 years ending with the year you become disabled.", "session_id": "doc2dial_3589"}
{"topic_shift": true, "utterance": "How is it determined if an adult \"child\" is disabled for SSDI benefits?", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "Is the child age 18 or older?", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "Yes, my child is 18 years or older.", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "Then we will evaluate his or her disability the same way we would the disability for any adult.  We then send in the application to the Disability Determination Services in your state that completes the decision for us.", "session_id": "doc2dial_3589"}
{"topic_shift": false, "utterance": "Hello, I have a question regarding my Medicare benefits. Can you help me out?", "session_id": "doc2dial_591"}
{"topic_shift": true, "utterance": "Of course. Do you want to know more about how to apply online for Medicare?", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "Yes, that was one of the things I have been wondering about. Care to explain?", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "Gladly. You can apply online for Medicare even if you are not ready to retire. Simply use our online application to sign up for Medicare, it takes less than 10 minutes.", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "Do you want more information about applying for Medicare and delaying retirement benefits?", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "No, thanks.", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "You just said that I can apply online for Medicare. So I can do this over the Internet?", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "Yes, you can apply online for Medicare. All you need to do is use our online application to sign up.", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "Sounds good, it will save me a long drive. What documents and information will I need for the application?", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "To see a complete list of what you need for the application, go to the Checklist For The Online Medicare , Retirement, And Spouses Application.", "session_id": "doc2dial_591"}
{"topic_shift": true, "utterance": "My cousin wants to apply as well, but she doesn't know how to use the Internet and due to several disabilities she can't get to the office in person. Is there any option that allows a person who is hard of hearing to apply by phone?", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "Yes, in that case you can call us at TTY 1-800-325-0778.", "session_id": "doc2dial_591"}
{"topic_shift": false, "utterance": "what information can you give me regarding the FAFSA Termination by the high school and the public school district", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "Do you think the cost of college continues to rise?", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "I haven't thought about it", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "Do you think there are many factors involved in the decision to attend college?", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "I have not considered that point", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "I would like to know more about high school in the data or on the FAFSA?", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "We recently updated our Frequently Asked Questions and Data Details pages reflecting recent changes and trending questions, including why we recently changed the definition of a senior, why some schools are not listed on the FAFSA, and common mistakes or misconceptions when analyzing the data.", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "What does FSA do for high schools to track their progress?", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "FSA regularly updates estimates for the first 15 months of the application cycle", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "I need help increasing my FAFSA completion numbers in my area", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "Federal Student Aid recently launched the Financial Aid Toolkit to help counselors understand the basics of federal student aid, provide tips on organizing events along with sample PowerPoint presentations, provide suggested messages for networks social and email outreach, and help find other training opportunities. Reach out via email and help find other training opportunities.", "session_id": "doc2dial_2859"}
{"topic_shift": false, "utterance": "Hello I need information about How can I find out if my vehicle meets the California emissions standard?", "session_id": "doc2dial_2681"}
{"topic_shift": true, "utterance": "Want to know how to determine if a vehicle meets the California emissions standard?", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "Look for these words or similar language on the Manufacturer's Certificate of Origin MCO and the emissions label under the hood: s       \"California - Vehicle Only: This vehicle complies with US EPA and California regulations applicable to vehicle model year - new motor vehicles commercially introduced for sale in California only.", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "and where do I look for the keywords?", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "on the manufacturer's Certificate of Origin", "session_id": "doc2dial_2681"}
{"topic_shift": true, "utterance": "What if the vehicle has an odometer reading of more than 7,500 miles?", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "In that case your vehicle is exempt from the California emissions standard", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "What if the vehicle meets the California emissions standard?", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "Even if your vehicle meets the California emissions standard, it is still subject to New York State emissions inspection and safety requirements.", "session_id": "doc2dial_2681"}
{"topic_shift": true, "utterance": "Where can I find more information?", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "The New York State Department of Environmental Conservation website www.dec.ny.gov [1] has regulations for the California emissions standards and other motor vehicle emissions standards.", "session_id": "doc2dial_2681"}
{"topic_shift": true, "utterance": "What vehicles are subject to California emission standards?", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "your vehicle must meet the California emissions standard if you have less than 7,500 miles on the odometer and you are   a 1996 model year or a newer light duty passenger or van vehicle that has a GVWR gross vehicle weight rating of 6,000 lbs. or less", "session_id": "doc2dial_2681"}
{"topic_shift": false, "utterance": "I want to appeal a VA decision and need guidance", "session_id": "doc2dial_1388"}
{"topic_shift": true, "utterance": "Would you like to know if you can request a Higher-Level Review?", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "You can request a Higher-Level Review of an initial claim or Supplemental Claim decision.", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "can I get a higher level review of another higher level review?", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "No, this option isn\u2019t available after a previous Higher-Level Review", "session_id": "doc2dial_1388"}
{"topic_shift": true, "utterance": "can I select a combo of benefits?", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "You can not select multiple benefit types", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "so I just pick what?", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "The most common benefit type is compensation, you can check your VA decision for more help on this", "session_id": "doc2dial_1388"}
{"topic_shift": true, "utterance": "does this review allow me to send evidence?", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "If you have evidence to submit you should select another review option.  We can help you learn more about the review options", "session_id": "doc2dial_1388"}
{"topic_shift": false, "utterance": "I'm here for some medicare benefits without retiring help", "session_id": "doc2dial_587"}
{"topic_shift": true, "utterance": "And you would like to learn more about applying for Medicare online?", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "You can apply for Medicare\u00a0online even if you are not ready to retire. It takes less than 10 minutes to use our online application to sign up for Medicare.", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "is there somewhere where I can go read about Medicare without retiring?", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "Yes, you can visit Applying for Medicare Only Before You Decide .", "session_id": "doc2dial_587"}
{"topic_shift": true, "utterance": "ok thanks, and is it easy and better to apply online?", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "Applying online has its benefits.  It saves you time and you can avoid a trip to your Social Security Office.", "session_id": "doc2dial_587"}
{"topic_shift": true, "utterance": "and is Medicare like an insurance company or something like that?", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "Medicare is our country's health insurance program for people age 65 or older .Certain people younger than age 65 can qualify for Medicare , too , including those with disabilities.", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "Do you want more information on Medicare?", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "yes, I do", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "You can learn more by reading our Medicare publication.", "session_id": "doc2dial_587"}
{"topic_shift": false, "utterance": "how does a person apply for medicare benefits?", "session_id": "doc2dial_593"}
{"topic_shift": true, "utterance": "are you applying for just medicare?", "session_id": "doc2dial_593"}
{"topic_shift": false, "utterance": "no i am asking for a friend", "session_id": "doc2dial_593"}
{"topic_shift": true, "utterance": "Did you get a new medicare card?", "session_id": "doc2dial_593"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_593"}
{"topic_shift": false, "utterance": "thanks for the reply. do you have any other questions?", "session_id": "doc2dial_593"}
{"topic_shift": false, "utterance": "no I don't but thank you", "session_id": "doc2dial_593"}
{"topic_shift": false, "utterance": "Are you sure you got the new medicare card?", "session_id": "doc2dial_593"}
{"topic_shift": false, "utterance": "no i am not", "session_id": "doc2dial_593"}
{"topic_shift": true, "utterance": "Who can apply for Medicare online?", "session_id": "doc2dial_593"}
{"topic_shift": false, "utterance": "You can use our online Medicare application if you  Are at least 64 years and 9 months old", "session_id": "doc2dial_593"}
{"topic_shift": false, "utterance": "Hello I need information about how to get a deposit", "session_id": "doc2dial_2695"}
{"topic_shift": true, "utterance": "Do you want information to obtain a deposit?", "session_id": "doc2dial_2695"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2695"}
{"topic_shift": true, "utterance": "and on what does the bonus amount depend?", "session_id": "doc2dial_2695"}
{"topic_shift": false, "utterance": "The amount of the bonus depends on the number of vehicles that the dealer sold in the previous calendar year, or if the dealer is licensed as a franchisee.", "session_id": "doc2dial_2695"}
{"topic_shift": true, "utterance": "What will I receive if a certificate of title is issued?", "session_id": "doc2dial_2695"}
{"topic_shift": false, "utterance": "You will receive a mark showing \"REBUILT SALVAGE: NY\".", "session_id": "doc2dial_2695"}
{"topic_shift": true, "utterance": "What other important information could you give me?", "session_id": "doc2dial_2695"}
{"topic_shift": false, "utterance": "Important: Starting in the summer of 2018, there will be new rules regarding dealer record keeping.", "session_id": "doc2dial_2695"}
{"topic_shift": true, "utterance": "What do I have to do to get a deposit?", "session_id": "doc2dial_2695"}
{"topic_shift": false, "utterance": "you should contact an insurance company. Make sure the business name and mailing address on the voucher exactly match the business name and mailing address on your DMV installation license. sMake sure to write your Installation Number on the voucher....", "session_id": "doc2dial_2695"}
{"topic_shift": true, "utterance": "What is the amount of bail required from a dealer?", "session_id": "doc2dial_2695"}
{"topic_shift": false, "utterance": "The amount of the bonus depends on the number of vehicles that the dealer sold in the previous calendar year, or if the dealer is licensed as a franchisee. See the table below", "session_id": "doc2dial_2695"}
{"topic_shift": false, "utterance": "Do you know of any Federal Student Aid specific resources?", "session_id": "doc2dial_2865"}
{"topic_shift": true, "utterance": "Yes, this section of the IT Standards Library includes documents that are specific to the Federal Student Aid It lifecycle for all projects and lists other important references that an IT project may be required to comply with dependent on the contract.", "session_id": "doc2dial_2865"}
{"topic_shift": true, "utterance": "Would you like some General References?", "session_id": "doc2dial_2865"}
{"topic_shift": false, "utterance": "No, I do not need them at this time.", "session_id": "doc2dial_2865"}
{"topic_shift": true, "utterance": "Would you like to know about IT Security?", "session_id": "doc2dial_2865"}
{"topic_shift": false, "utterance": "No, no need for IT Security at this time.", "session_id": "doc2dial_2865"}
{"topic_shift": true, "utterance": "Do you need to know about Data Management?", "session_id": "doc2dial_2865"}
{"topic_shift": false, "utterance": "Yes, please explain Data Management to me.", "session_id": "doc2dial_2865"}
{"topic_shift": false, "utterance": "We have Data Management Resources that we use.", "session_id": "doc2dial_2865"}
{"topic_shift": true, "utterance": "What resources are available not mentioned yet?", "session_id": "doc2dial_2865"}
{"topic_shift": false, "utterance": "We have Office of Management and Budget Resources.", "session_id": "doc2dial_2865"}
{"topic_shift": true, "utterance": "What testing services are available?", "session_id": "doc2dial_2865"}
{"topic_shift": false, "utterance": "We use Enterprise Test Management Standards.", "session_id": "doc2dial_2865"}
{"topic_shift": false, "utterance": "can you tell me more about extenuating circumstances on a tax lien", "session_id": "doc2dial_2871"}
{"topic_shift": true, "utterance": "You will need to have established satisfactory repayment arrangements and six months of voluntary, consecutive, on-time, full monthly payments should have been made.", "session_id": "doc2dial_2871"}
{"topic_shift": false, "utterance": "Have you reviewed the information and no longer wish to document extenuating circumstances?", "session_id": "doc2dial_2871"}
{"topic_shift": false, "utterance": "no, I will still do it to get my credit going in the right direction", "session_id": "doc2dial_2871"}
{"topic_shift": true, "utterance": "what do you consider a collection account?", "session_id": "doc2dial_2871"}
{"topic_shift": false, "utterance": "That is any account open or closed that has been placed in collection during the two years preceding the date of the credit report with a balance greater than zero", "session_id": "doc2dial_2871"}
{"topic_shift": true, "utterance": "how can I make sure I get your e-mails?", "session_id": "doc2dial_2871"}
{"topic_shift": false, "utterance": "Add StudentLoanSupport@ed.gov to your e-mail trusted senders list", "session_id": "doc2dial_2871"}
{"topic_shift": true, "utterance": "and what do you guys consider a charged off account?", "session_id": "doc2dial_2871"}
{"topic_shift": false, "utterance": "Any account open or closed that has been written off during the two years preceding the date of the credit report with a balance greater than zero.", "session_id": "doc2dial_2871"}
{"topic_shift": true, "utterance": "what proof do we need to have for wage garnishment?", "session_id": "doc2dial_2871"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2871"}
{"topic_shift": false, "utterance": "hello I would like to know What happens if I plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2642"}
{"topic_shift": true, "utterance": "Do you have 3 or more alcohol related convictions in your entire driving record?", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "You just want to know who to contact for this type of traffic ticket?", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "Do you want to know what measures are taken in New York?", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "Do you want to know what measures are taken in New York?", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2642"}
{"topic_shift": true, "utterance": "a question a suspension that can provoke?", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "Some convictions can cause the suspension or revocation of your driver's license.", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "Where can i get more information?", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "For more information, see Suspensions and Revocations or read the DMV brochure Suppose your license was taken from you", "session_id": "doc2dial_2642"}
{"topic_shift": false, "utterance": "You can help me with the online retirement benefits application", "session_id": "doc2dial_222"}
{"topic_shift": true, "utterance": "Okay, you start by selecting the \" Apply for Retirement Benefits \" button. You will be asked to create an account,  or sign in to your my Social Security account. Then you'll go through a series of screens that will ask you questions about yourself , your family , and your work . You can fill out the application in one sitting or come back later.", "session_id": "doc2dial_222"}
{"topic_shift": false, "utterance": "what if I get stuck and don't know what to enter or select?", "session_id": "doc2dial_222"}
{"topic_shift": false, "utterance": "If you get stuck on a question you can skip it and go back to it later. You will know at the end of the application if you still have any questions you may need to answer.", "session_id": "doc2dial_222"}
{"topic_shift": true, "utterance": "okay, and if I can't do it online can I just go in or call and do it that way?", "session_id": "doc2dial_222"}
{"topic_shift": false, "utterance": "Yes, you can call and apply by phone.   You can call at 1 - 800 - 772 - 1213 ,  or TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday", "session_id": "doc2dial_222"}
{"topic_shift": true, "utterance": "but if I just do it online, do I still have to print it out and sign it then send it?", "session_id": "doc2dial_222"}
{"topic_shift": false, "utterance": "No, when you are done just hit \" Submit Now \" to finish your application. You 'll get a receipt for your online application You can print the receipt and keep for your records .", "session_id": "doc2dial_222"}
{"topic_shift": true, "utterance": "cool, and can I just take my time and do it carefully?", "session_id": "doc2dial_222"}
{"topic_shift": false, "utterance": "Will you be taking a very long time per page? you should know that for security reasons there are time limits for viewing each page .You will receive a warning after 25 minutes of inactivity but you can extend your time.", "session_id": "doc2dial_222"}
{"topic_shift": false, "utterance": "No, I won't take that long per page so anything else I should look out for", "session_id": "doc2dial_222"}
{"topic_shift": true, "utterance": "Would it be better if I just go in to an office?", "session_id": "doc2dial_222"}
{"topic_shift": false, "utterance": "Using our online application has some advantages. You can avoid trips to your Social Security office and save yourself some time.", "session_id": "doc2dial_222"}
{"topic_shift": false, "utterance": "I need to know what to do with the checks a relative keeps getting after they have passed away", "session_id": "doc2dial_544"}
{"topic_shift": true, "utterance": "Was the deceased receiving Social Security benefits?", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "yes there are checks", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "You will have to return the benefit received for the month of death and any later months?", "session_id": "doc2dial_544"}
{"topic_shift": true, "utterance": "Is there a Social Security benefit for the widow of someone on benefits?", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "A one-time payment of $255 can be paid to the widow if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased\u2019s record.", "session_id": "doc2dial_544"}
{"topic_shift": true, "utterance": "can I get any benefits because of the dead person that was on social security?", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "Did you want to know what family members may be eligible for survivors benefits?", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "yes sir", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "Are you a stepchild, grandchild, step grandchild, or adopted child of the deceased?", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "I'm not any of those", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "You are not eligible for survivors benefits.", "session_id": "doc2dial_544"}
{"topic_shift": false, "utterance": "I need to change my address", "session_id": "doc2dial_2124"}
{"topic_shift": true, "utterance": "Are you reporting a change of address for your business?", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "Where can I get the form", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form , or call 1 - 518 - 474 - 0919 to get more information", "session_id": "doc2dial_2124"}
{"topic_shift": true, "utterance": "What do I do if I also have an Inspectation Station License?", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "please see Inspection Station Cap Information", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "What happens if the new location was previously registered as a repair shop?", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "You must provide the Facility number or name of that shop. This may be accepted as proof of zoning", "session_id": "doc2dial_2124"}
{"topic_shift": true, "utterance": "Do I need the same forms to do that?", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "Yes. You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form , or call 1 - 518 - 474 - 0919 to get more information", "session_id": "doc2dial_2124"}
{"topic_shift": true, "utterance": "If I want to ammend or replace my documents, can I mail them?", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "Yes, mail them.", "session_id": "doc2dial_2124"}
{"topic_shift": false, "utterance": "I need to amend my daughter's Social Security Card, how do I proceed?", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "Have you legally changed your child 's name as a result of adoption, a court order or some other reason?", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "Yes she was adopted and took her stepfather's name.", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "Well then you definitely need to tell Social Security so that you can get a corrected card.", "session_id": "doc2dial_18"}
{"topic_shift": true, "utterance": "What documents must I present?", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "We accept the Final adoption decree with the new name as proof.", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "What other information must I provide?", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "You must be able to show your child 's name, identifying information i.e., age, date of birth, or parents ' names and preferably a recent photograph.", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "When will my daughter get her new card?", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "We will mail the new card as soon as we have all of your child 's information and have verified your her documents.", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "What if I don't have the final adoption decree yet, it's pending?", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "We might also accept your daughter's State - issued non - driver 's identification card.", "session_id": "doc2dial_18"}
{"topic_shift": true, "utterance": "Will my daughter be able to still work before the new card is issued?", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "Yes and her employer needs to be notified as well.", "session_id": "doc2dial_18"}
{"topic_shift": false, "utterance": "How to know if I am eligible to use the VA Appointments tools", "session_id": "doc2dial_1439"}
{"topic_shift": true, "utterance": "You can use these tools if you meet all of the requirements listed.", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "what are these requirements?", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "You can use these tools if you meet all of the requirements listed", "session_id": "doc2dial_1439"}
{"topic_shift": true, "utterance": "Can I schedule appointments through VA Secure Messaging?", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "you may be able to use this service to schedule and cancel appointments", "session_id": "doc2dial_1439"}
{"topic_shift": true, "utterance": "please tell me, Am I eligible to use the VA Appointments tools?", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "You Are enrolled in VA health care", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "What else is necessary?", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "Are scheduling your appointment with a VA health facility that uses online scheduling", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "nothing more?", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "Have had an appointment at that VA health facility within the last 2 years", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "and all these requirements are mandatory?", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "Yes, All of these must be true", "session_id": "doc2dial_1439"}
{"topic_shift": false, "utterance": "How can I qualify for disability benefits?", "session_id": "doc2dial_550"}
{"topic_shift": false, "utterance": "are you looking to qualify for Social Security disability benefits?", "session_id": "doc2dial_550"}
{"topic_shift": false, "utterance": "yes, that's correct.", "session_id": "doc2dial_550"}
{"topic_shift": false, "utterance": "The first requirement you must meet is to have worked in jobs covered by Social Security and then you must have a medical condition that meets Social Security's definition of disability.", "session_id": "doc2dial_550"}
{"topic_shift": true, "utterance": "Could I work on my previous job if I receive the benefits?", "session_id": "doc2dial_550"}
{"topic_shift": false, "utterance": "If after reviewing your case we decide that despite your condition you still can work then you wouldn't qualify for the benefits.", "session_id": "doc2dial_550"}
{"topic_shift": true, "utterance": "Is there a way to make the application process faster?", "session_id": "doc2dial_550"}
{"topic_shift": false, "utterance": "For disabled people, they can file an Adult Disability Report to speed up the process.", "session_id": "doc2dial_550"}
{"topic_shift": true, "utterance": "How should a survivor widow apply for disability benefits?", "session_id": "doc2dial_550"}
{"topic_shift": false, "utterance": "They can't do it online but they can contact Social Security at 1-800-772-1213 to apply for disability benefits.", "session_id": "doc2dial_550"}
{"topic_shift": true, "utterance": "And for an adult child with a disability?", "session_id": "doc2dial_550"}
{"topic_shift": false, "utterance": "We must evaluate his condition to determine if it meets our definition of disability.", "session_id": "doc2dial_550"}
{"topic_shift": false, "utterance": "I'm enquiring about theft", "session_id": "doc2dial_2130"}
{"topic_shift": true, "utterance": "Has your ATV been stolen?", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "you should immediately report the theft to the police", "session_id": "doc2dial_2130"}
{"topic_shift": true, "utterance": "What happens if my ATV has studded tires?", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis , a toboggan , sleigh , sled or trailer , unless the device is attached to the ATV by a tow - bar or other rigid connection", "session_id": "doc2dial_2130"}
{"topic_shift": true, "utterance": "What happens after reporting my ATV stolen to the police?", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "Surrender the registration documents to your local motor vehicle office", "session_id": "doc2dial_2130"}
{"topic_shift": true, "utterance": "When can I use studded tires?", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "You may only use studded tires in the following situations: In a tree nursery or planting in a manner which damages or destroys growing stock or creates a substantial risk of damage or destruction. Within 100 feet of a dwelling between midnight and 6 A.M. at a speed greater than necessary to keep the ATV moving. While pulling a person on skis , a toboggan , sleigh , sled or trailer , unless the device is attached to the ATV by a tow - bar or other rigid connection", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "Can I use an ATV to carry passengers?", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "You cannot operate an ATV under the following conditions: At a speed too fast for existing conditions or potential hazards, in a careless , reckless or negligent manner or while intoxicated or impaired by alcohol or drugs", "session_id": "doc2dial_2130"}
{"topic_shift": true, "utterance": "What ages can operate an ATV?", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "Children aged 10 to 15 can only operate an ATV under adult supervision.", "session_id": "doc2dial_2130"}
{"topic_shift": true, "utterance": "What proof of ID do I need?", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "You must provide proof of identity , date of birth , and at least six points of proof of name", "session_id": "doc2dial_2130"}
{"topic_shift": false, "utterance": "Hello there. I hope you're doing well. The reason why I came here was to learn how I can change my address. Could you perhaps walk me through this process?", "session_id": "doc2dial_2656"}
{"topic_shift": true, "utterance": "Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?", "session_id": "doc2dial_2656"}
{"topic_shift": false, "utterance": "No, not yet. I just wanted to figure out how things work first.", "session_id": "doc2dial_2656"}
{"topic_shift": true, "utterance": "Are you planning to change your address online through MyDMV?", "session_id": "doc2dial_2656"}
{"topic_shift": false, "utterance": "Yes, that is option I considered.", "session_id": "doc2dial_2656"}
{"topic_shift": false, "utterance": "To change the address on your license, permit, non-driver ID and/or registration, you will need the ID number and document number from your New York State driver license and learner permit.", "session_id": "doc2dial_2656"}
{"topic_shift": false, "utterance": "What if I have no longer have that document?", "session_id": "doc2dial_2656"}
{"topic_shift": false, "utterance": "Then you will need to wait for a new one to arrive before you can create a MyDMV account. You can still change your address, though.", "session_id": "doc2dial_2656"}
{"topic_shift": true, "utterance": "Alright, then let's say I'm heading to a DMV office to change my address. What should I bring along?", "session_id": "doc2dial_2656"}
{"topic_shift": false, "utterance": "You should bring a completed Address Change (MV-232) form with you.", "session_id": "doc2dial_2656"}
{"topic_shift": true, "utterance": "What else should I know when I change my address for a vehicle registration?", "session_id": "doc2dial_2656"}
{"topic_shift": false, "utterance": "You should know that we also update the title certificate record. You do not need to order new DMV documents with your new address. Updating your address for a traffic ticket does not update your address on other DMV records.", "session_id": "doc2dial_2656"}
{"topic_shift": false, "utterance": "What if I have a fraud alert on my credit report?", "session_id": "doc2dial_3548"}
{"topic_shift": true, "utterance": "Sure no problem I can help. If you have a security freeze , fraud alert , or both on your credit report  you can still open a my Social Security account by temporarily lifting it", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "Can I still open an account?", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "Does your credit report  have a freeze on it?", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "If you have a security freeze , fraud alert , or both on your credit report , you can still open a my Social Security account by temporarily lifting it .", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "What if I do if i do have one?", "session_id": "doc2dial_3548"}
{"topic_shift": true, "utterance": "Can anyone else use my social securoty account?", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "Your personal mySocial Security account is for your use only Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "Is this for my protection?", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "yes it is for your protection", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "for what reason?", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment", "session_id": "doc2dial_3548"}
{"topic_shift": true, "utterance": "How can i lift it?", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "you can visit your local Social Security office to open an account in person", "session_id": "doc2dial_3548"}
{"topic_shift": false, "utterance": "Are there benefit planners I could use for social security?", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Do you need social security to provide you, your spouse, and other eligible members of your family with benefits?", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Yes, I would like benefits.", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Are you retiring?", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Yes, I will be retiring.", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Have you become disabled?", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Yes, I am disabled.", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Do you know we provide benefits when you die?", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "No, i did not know that.", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Then you did not know you were eligible for family benefits.", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Can I use the planners to help understand my Social Security protection?", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "Yes, you can use our planners to help you better understand your Social Security protection and you can choose a benefit calculator to help with the estimates.", "session_id": "doc2dial_236"}
{"topic_shift": false, "utterance": "who is eligible?", "session_id": "doc2dial_3560"}
{"topic_shift": true, "utterance": "You, or Your Family Members, May Be Eligible for Increased Benefits", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "ok yes", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "Our mission is to deliver Social Security services that meet the changing needs of the public", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "Does anyone in your family get SSI", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "Not applicable to me, no", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "certain life changes may affect eligibility for an increase in your federal benefits . For example ,  if your spouse or ex - spouse dies", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "oh that is not the case with me", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "will i get higher pay if they die?", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "you may be eligible for a higher survivor benefit based on his or her work", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "What if I served in the military?", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "If you served in the U.S. military ,  you may be eligible for benefits through the Veterans Administration", "session_id": "doc2dial_3560"}
{"topic_shift": false, "utterance": "Hello. I made an application for some benefits as a veteran, but I'm not happy with the decision they made about my case. I want to knw if is possible a second review of my case?", "session_id": "doc2dial_1377"}
{"topic_shift": true, "utterance": "No problem. In this case you can ask for a decision review. Do you have new and relevant evidence that could help your case?", "session_id": "doc2dial_1377"}
{"topic_shift": false, "utterance": "No, I don't. I got all the information I had.", "session_id": "doc2dial_1377"}
{"topic_shift": true, "utterance": "Have you hear about the option of request a new look from a senior reviewer?", "session_id": "doc2dial_1377"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_1377"}
{"topic_shift": true, "utterance": "Would you like to appeal to a veterans law judge?", "session_id": "doc2dial_1377"}
{"topic_shift": false, "utterance": "That sounds like too much. I don't think that would be the right option.", "session_id": "doc2dial_1377"}
{"topic_shift": true, "utterance": "O.K., let say I take one of those options, which would be the next step then?", "session_id": "doc2dial_1377"}
{"topic_shift": false, "utterance": "One you apply for a review of your case you won't need to do anything else, just wait unless the VA sends you a letter asking for more information.", "session_id": "doc2dial_1377"}
{"topic_shift": false, "utterance": "There will be any kind of appointment?", "session_id": "doc2dial_1377"}
{"topic_shift": false, "utterance": "If the VA schedules exams for you, be sure not to miss them. That's very important.", "session_id": "doc2dial_1377"}
{"topic_shift": true, "utterance": "What happens if I got more question later?", "session_id": "doc2dial_1377"}
{"topic_shift": false, "utterance": "For more information you can go for the FAQs section about decision reviews.", "session_id": "doc2dial_1377"}
{"topic_shift": false, "utterance": "I need to find information on How to apply for rehabilitation and employment in VA", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "you can search VR&E or Chapter 31. there you can Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits", "session_id": "doc2dial_1411"}
{"topic_shift": true, "utterance": "How do I apply if I already have a VA disability rating?", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "after starting the section Select Apply.", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "but I can't find the option to apply. Could you tell me where it comes from?", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "in your eBenefits account, on the main page you can find the option to apply", "session_id": "doc2dial_1411"}
{"topic_shift": true, "utterance": "What if I am a service member who has not yet received a service-related disability rating?", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "Dear customer, you don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "If you want to be eligible for benefits, you must meet at least one requirement. do you know them", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "if I know some.", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "Have you been through the process of the Physical Evaluation Board?", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "Do you have a VA memorandum rating of 20% or more?", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "no i don't have that rating", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "Have you entered the IDES Integrated Disability Assessment System?", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "If I am entered in the IDES system", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "so if you can be eligible for benefits and services", "session_id": "doc2dial_1411"}
{"topic_shift": false, "utterance": "I am looking for a Corrected Card for my foreign born child who is a US citizen", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "Have you changed your child's name legally for any reason?", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "Yes, my child's name has been changed legally", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "In this case, you need to inform Social Security, who can then proceed to get a Corrected Card for your child", "session_id": "doc2dial_30"}
{"topic_shift": true, "utterance": "What original documents do I need for this process?", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "If you have no original documents as sought, we will look for other documents. Any of these documents must be current, show your name, date of birth or age and preferably a recent photograph", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "What original documentation is needed for me to change my child's Social Security card?", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "You need to show proof of the legal name change for your child. One of these documents is a final adoption decree with the new name, if this is applicable", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "What documentation do I need if I have not previously established my child's US citizenship?", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "In this instance, you need to prove US citizenship, we can only accept certain documents as proof of US citizenship", "session_id": "doc2dial_30"}
{"topic_shift": true, "utterance": "What happens if I have not informed Social Security of my child's legal name change?", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "You must inform Social Security of the name change and then a Corrected Card can be organised for your child", "session_id": "doc2dial_30"}
{"topic_shift": false, "utterance": "Hey, how's everything?. I need some information about how can I apply online for medicare and nothing else?", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "Sure thing. You can apply online for Medicare even if you're not ready to retire. For that you can use our online application, investing less than 10 minutes on that.", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "Oh yeah, i saw the thing online but wanted to be sure. I'm glad i can. Look in any case, where can i get more information about this topic?", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "You can visit our Applying for Medicare Only Before you Decide section.", "session_id": "doc2dial_578"}
{"topic_shift": true, "utterance": "O.k, i'll make sure to take a look there. Say, what if it was the other way? if i was already enrolled?", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "Do you have Medicare already?", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "Well yeah, i'm already enjoying Medicare.", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "Good. In that case, you can get information and services online, an even find out how to manage your benefits.", "session_id": "doc2dial_578"}
{"topic_shift": true, "utterance": "O.k. Well, in any case, just want to confirm something. If someone wants to sign up in Medicare, it doesn't need to be ready to retire yet, isn't?", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "That's correct. They don't need to be on retirement plans to sign up. They can do this just for medical service.", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "Do you know where to find what documents and information you need?", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "No, i don't know.", "session_id": "doc2dial_578"}
{"topic_shift": false, "utterance": "Hi, I'd like to know what requirements I must meet to qualify for federal student aid.", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "we must first review the basic eligibility criteria", "session_id": "doc2dial_3206"}
{"topic_shift": true, "utterance": "and among the requirements is to maintain academic progress?", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "yes, is it important to maintain satisfactory academic progress in college or vocational school to remain eligible", "session_id": "doc2dial_3206"}
{"topic_shift": true, "utterance": "and where can i have more information?", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "For more information on these criteria, speak to your school's financial aid office.", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "And how do I show if I am qualified to get a higher education?", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "do you have a diploma or GED?", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "Have you completed six credit hours or course work?", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "If you were enrolled in a university or vocational school before July 1, 2012, or if you are currently enrolled in an eligible career program, you can demonstrate that you are qualified for a higher education", "session_id": "doc2dial_3206"}
{"topic_shift": true, "utterance": "and should i register?", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "If you are a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands or the Republic of Palau, you are exempt from registration.", "session_id": "doc2dial_3206"}
{"topic_shift": false, "utterance": "I'm having an issue with a DMV regulated business.", "session_id": "doc2dial_2118"}
{"topic_shift": true, "utterance": "Is it a regulated, automotive business?", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "Yes, it is.", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "All automotive related businesses are regulated by the DMV.", "session_id": "doc2dial_2118"}
{"topic_shift": true, "utterance": "How can I lodge a complaint against a DMV regulated business?", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "After you file the complaint, a representative from the DMV will be assigned to handle it.", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "What happens if the busoiness isn't registered?", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "There are limits on fines and penalties that can be given to unregistered businesses.", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "What happens if the CSR can't get my complaint resolved?", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "The case will be given to an Automotive Facilities Inspector for a formal investigation.", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "What should I do if I can't resolve the issue with the business?", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "Submit a Vehicle Safety Complaint Report to the DMV Consumer and Facilities Services Complaint Unit.", "session_id": "doc2dial_2118"}
{"topic_shift": true, "utterance": "How can I find out more about complaints?", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "Contact the DMV Complaint Unit during their office hours.", "session_id": "doc2dial_2118"}
{"topic_shift": false, "utterance": "Hello, can you tell me what is required to qualify for federal student aid?", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "It is vital to review the eligibility processes.", "session_id": "doc2dial_3212"}
{"topic_shift": true, "utterance": "What is the profit capacity?", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "This benefit is primarily if you were enrolled in a university or vocational school.", "session_id": "doc2dial_3212"}
{"topic_shift": true, "utterance": "Can you expand that information further?", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "It consists of being enrolled at least half time to be eligible.", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "Need to show that you are qualified for such help?", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "Exactly, it is vital to have a high school diploma.", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "What else is needed please?", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "It is essential that you complete a secondary education.", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "You must also enroll in an eligible professional career program and complete one of the alternatives.", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "Perfect and what else?", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "Important to show that you are qualified, that is vital.", "session_id": "doc2dial_3212"}
{"topic_shift": false, "utterance": "I would like to know if you have information about the VA medical benefits package", "session_id": "doc2dial_1405"}
{"topic_shift": true, "utterance": "Of course, among the benefits we have:\u00a0 We cover preventive care services, such as: Health screenings, including gender-specific screenings\u00a0 Health education, including nutrition education", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "What do I have to do to use these services?", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "To use these services, you must be enrolled in VA health care, and you must have received care from us in the past 24 months.", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "What other requirements should I meet?", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "Are you enrolled in VA Health Care?", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "\u00bfEst\u00e1 inscrito en VA Health Care?", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "Are you assigned to a VA primary care provider?", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "Have you given your VA provider your medical records from your non-VA provider?", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "we cannot process prescriptions from a non-VA community provider unless you meet certain requirements", "session_id": "doc2dial_1405"}
{"topic_shift": false, "utterance": "Please help me get information about social security's disability benefits.", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "The first thing you have to know is that you should apply for the disability benefits as soon as you become disabled.", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "Do you want to apply now?", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "No, not now.", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "Do you have any hearing impairment?", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "I do, yes.", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "in that case, you can use our TTY number 1-800-325-0778.", "session_id": "doc2dial_24"}
{"topic_shift": true, "utterance": "Now, about the disability starter kits. Are the kits available in Spanish?", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "Yes, the kits are available in English and Spanish, with versions for adults and for children under the age of 18.", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "What are the kits for anyways?", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "You can use our Disability Starter Kit to help you get ready for the disability interview or online application.", "session_id": "doc2dial_24"}
{"topic_shift": true, "utterance": "and, what about those that can't get enough credits to qualify for Social Security disability benefits?", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "In case people don't have enough credits for the disability benefits, they could qualify for the Supplemental Security Income (SSI) if they have limited income and resources.", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "How can I appeal a decision if my application gets rejected?", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "If your application is denied you have the right to ask us to review your application again and in the notice, you receive from us, that says that you don't qualify, you'll find instructions on how to appeal.", "session_id": "doc2dial_24"}
{"topic_shift": true, "utterance": "What personal information do I have to give to apply for the benefits?", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "You'll be asked for your social security number and proof of age, the name, address and phone numbers of any professional medic or medical center that took care of your case, the names and dosages of any medication you are currently taking, etc.", "session_id": "doc2dial_24"}
{"topic_shift": false, "utterance": "How will I know if I do not qualify for burial benefits?", "session_id": "doc2dial_1363"}
{"topic_shift": true, "utterance": "We will send you a denial decision letter telling why you were denied burial benefits and we will also send you a form called Your Rights to seek Further Review of Our Decision VA Form 20-0998 which explains your rights to appeal.", "session_id": "doc2dial_1363"}
{"topic_shift": true, "utterance": "Do you know how much time you have to appeal?", "session_id": "doc2dial_1363"}
{"topic_shift": false, "utterance": "Yes, I know how much time I have to appeal.", "session_id": "doc2dial_1363"}
{"topic_shift": false, "utterance": "It just depends on which option you use to request a review or appeal.", "session_id": "doc2dial_1363"}
{"topic_shift": true, "utterance": "What will happen if I change my mind and really don't want to be buried in a VA national cemetery?", "session_id": "doc2dial_1363"}
{"topic_shift": false, "utterance": "Your family will be able to make arrangements for your burial in a private cemetery even if we have all ready sent you a pre-need decision letter.", "session_id": "doc2dial_1363"}
{"topic_shift": true, "utterance": "What happens when my family member requests a burial for me?", "session_id": "doc2dial_1363"}
{"topic_shift": false, "utterance": "We will need to confirm your pre-need eligibility determination based on the laws at the time.", "session_id": "doc2dial_1363"}
{"topic_shift": false, "utterance": "What will they need at the time of need burial?", "session_id": "doc2dial_1363"}
{"topic_shift": false, "utterance": "We will keep a copy of your pre-need application, decision letter, and supporting documents in our system.", "session_id": "doc2dial_1363"}
{"topic_shift": true, "utterance": "Can my family member still apply for my burial in a VA national cemetery at the time of need?", "session_id": "doc2dial_1363"}
{"topic_shift": false, "utterance": "Yes, laws and personal circumstances may change earlier eligibility decisions and we will make a final decision.", "session_id": "doc2dial_1363"}
{"topic_shift": false, "utterance": "Tell me about the increase for delayed retirement.", "session_id": "doc2dial_3574"}
{"topic_shift": true, "utterance": "Have you already reached full retirement age?", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "Not yet.", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "Can I decide to delay my retirement?", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "You can, but be sure to sign up for just Medicare at age 65.", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "when would I start receiving benefits after reaching full retirement age?", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "You can choose to start receiving the benefits from the month before you apply.", "session_id": "doc2dial_3574"}
{"topic_shift": true, "utterance": "What would be the best time to start receiving my retirement benefits?", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "We do not recommend starting at age 62, your full retirement age, age 70, or any age in between.", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "How could I decide?", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "You can get more information to help you decide by reading the sections Early or Late Retirement, Retirement Information for Medicare Beneficiaries, to Consider and Other things.", "session_id": "doc2dial_3574"}
{"topic_shift": false, "utterance": "Hey, I need an explanation regarding my social security credits.", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_785"}
{"topic_shift": true, "utterance": "Well, it's a bit complicated. I'm disabled and need to know how many credits I need for social security.", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "To name an example, if you become disabled at age 27, you would need 3 years of work 12 credits out of the past 6 years between ages 21 and 27.", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "Alright, but what if I'm statutorily blind?", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "In that case you must only meet the duration of work test.", "session_id": "doc2dial_785"}
{"topic_shift": true, "utterance": "How many credits do I need for retirement benefits if I was born in 1983?", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "You need 40 credits to qualify for retirement.", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "I see. Is there anything else you can tell me about the credits I need for retirement?", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "Were you born after 1928?", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "Yes, I said so before. In 1983.", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "In that case you need 40 credits to qualify for retirement.", "session_id": "doc2dial_785"}
{"topic_shift": false, "utterance": "Tell me about county taxes and supplemental fees", "session_id": "doc2dial_1834"}
{"topic_shift": true, "utterance": "This are taxes that all residents of New York City and several counties in New York must pay for the registration of a commercial vehicle or the renewal of any commercial vehicle registration. These taxes are collected by the DMV for the city and the counties.", "session_id": "doc2dial_1834"}
{"topic_shift": true, "utterance": "What about the supplemental MCTD fee for taxis?", "session_id": "doc2dial_1834"}
{"topic_shift": false, "utterance": "In the case of a passenger vehicle like a taxi, the supplemental MCTD fee is $50 for two years. All registrants for TC vehicles must pay the tax,", "session_id": "doc2dial_1834"}
{"topic_shift": false, "utterance": "How much is the vehicle use tax?", "session_id": "doc2dial_1834"}
{"topic_shift": false, "utterance": "It's $80 for 2 years for all passenger vehicle registrations and renewals. For Livery and for-hire vehicles, the tax is $400 for one year.", "session_id": "doc2dial_1834"}
{"topic_shift": false, "utterance": "My vehicle registration is from Manhattan, New York. Does the tax apply to my vehicle?", "session_id": "doc2dial_1834"}
{"topic_shift": false, "utterance": "Yes, your location apply to the vehicle use tax for all passenger registrations and renewals.", "session_id": "doc2dial_1834"}
{"topic_shift": true, "utterance": "tell me about the sales tax, how can I determine the fee?", "session_id": "doc2dial_1834"}
{"topic_shift": false, "utterance": "For this, you should add 3.25% to the fee listed on the cart and then change the result to the nearest 0.25$", "session_id": "doc2dial_1834"}
{"topic_shift": false, "utterance": "I have some questions about paying TVB tickets.", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "I'll be happy to assist you with that. Do you have a TVB traffic ticket that was issued by NY City?", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "No, my son does.", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "Okay. He has the option to plead guilty and pay the tickets or plead not guilty and schedule a TVB hearing. The hearing will be done online, over the phone, or in a TVB office.", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "Yes, that is correct. He has those options.", "session_id": "doc2dial_2483"}
{"topic_shift": true, "utterance": "We just moved. Will that be an issue?", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "You will just need to provide them your new address, so that they can send a Notice of Hearing in the mail. Be advised, this does not update your other DMV records. You will need to do that separately.", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "He just recently changed his last name. Will that be a problem?", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "No, the DMV will just send him the Notice of Hearing with his previous last name.", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "IWhat if I'm not certain that the information he put on the traffic ticket is correct?", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "He should provide them with the correct information and continue to check that the ticket has been reported.", "session_id": "doc2dial_2483"}
{"topic_shift": false, "utterance": "What is a suspension termination fee?", "session_id": "doc2dial_3945"}
{"topic_shift": false, "utterance": "A suspension means that your driver license or privilege to drive is taken away for a period of time before it is returned.  There are fees involved.", "session_id": "doc2dial_3945"}
{"topic_shift": false, "utterance": "What does it mean if my license is suspended?", "session_id": "doc2dial_3945"}
{"topic_shift": false, "utterance": "There are two different types of suspensions.", "session_id": "doc2dial_3945"}
{"topic_shift": true, "utterance": "How do I know the status of my license or driving privilege after I pay the fee?", "session_id": "doc2dial_3945"}
{"topic_shift": true, "utterance": "Have you paid the fee online?", "session_id": "doc2dial_3945"}
{"topic_shift": false, "utterance": "I have not yet.", "session_id": "doc2dial_3945"}
{"topic_shift": true, "utterance": "How will I know the status of my license when I do pay the fee?", "session_id": "doc2dial_3945"}
{"topic_shift": false, "utterance": "You can sign up for a MyDMV account and use the My License service.", "session_id": "doc2dial_3945"}
{"topic_shift": true, "utterance": "When will I get my license back?", "session_id": "doc2dial_3945"}
{"topic_shift": false, "utterance": "When will I get my license back?", "session_id": "doc2dial_3945"}
{"topic_shift": false, "utterance": "You will get it back after the suspension period ends.", "session_id": "doc2dial_3945"}
{"topic_shift": false, "utterance": "Hi I'm looking for information related to how to provide proof of insurance.", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "No problem. We are here to help you. Is your driver license or your vehicle registration suspended because of a lapse in automobile liability insurance coverage?", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "Yes, I got suspended.", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "No problem. You can always provide proof that you now have insurance online or by mail.", "session_id": "doc2dial_2497"}
{"topic_shift": true, "utterance": "In case I want to use mail, to where I need to send the documents I file?", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "You need to send them to the NYS department of motor vehicles financial security bureau PO box 2725 albany NY 12220-0725.", "session_id": "doc2dial_2497"}
{"topic_shift": true, "utterance": "there would be any problem if my insurance company doesn't verify all the information I provide?", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "Yes, there will be. If that happens, your driver license and/or vehicle registration will be or will remain suspender or revoked.", "session_id": "doc2dial_2497"}
{"topic_shift": true, "utterance": "In case I got suspended or revoked, how do I get a written confirmation of it?", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "For that, you need to order your driving record or vehicle abstract.", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "Then what will happens once I provide my proof of insurance?", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "Then the dmv will verify your coverage with your insurance company.", "session_id": "doc2dial_2497"}
{"topic_shift": false, "utterance": "Hello I need information about How can I get new plates?", "session_id": "doc2dial_3951"}
{"topic_shift": true, "utterance": "You can request a new set of plates at a DMV office.", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "and what happens if the plate is lost or destroyed?", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "yes i want to know", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "You will need to pay the new plates and a $ 3.75 fee to issue a new registration.", "session_id": "doc2dial_3951"}
{"topic_shift": true, "utterance": "What can I do if my vehicle is stolen?", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "Your insurance company: 1) will issue you 2 original NY State Insurance ID cards with barcode (see sample) or provide you access to your NY State Insurance 2 digital electronic ID card) will send you an electronic notice of insurance coverage to DMV (your insurance agent or broker cannot present this notice) Your NY State Insurance ID cards and electronic notice together verify your coverage. We need both.", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "Where can I find more acceptable evidence?", "session_id": "doc2dial_3951"}
{"topic_shift": true, "utterance": "what should i bring?", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "Bring these items with you the original plate or the MV-78B / police report / statement", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "and what do I do if my plate is lost or destroyed?", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "The DMV will issue you a new registration and replacement plates.", "session_id": "doc2dial_3951"}
{"topic_shift": false, "utterance": "please show me information about Transfer your Post-9/11 GI Bill benefits", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "Find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children .s", "session_id": "doc2dial_3789"}
{"topic_shift": true, "utterance": "how to use the TEB Portlet for service - specific questions", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "please contact the right career counselor or personnel center from this list: Army Active - Duty Officer Email and Army Active - Duty Enlisted Email", "session_id": "doc2dial_3789"}
{"topic_shift": true, "utterance": "Can I transfer benefits?", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "You have completed at least 6 years of service on the date your request is approved and you agree to add 4 more years of service", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "I completed more than 7 years", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "You can transfer education benefits if you re on active duty or in the Selected Reserve and you meet the requirements", "session_id": "doc2dial_3789"}
{"topic_shift": true, "utterance": "please show me information about How do I transfer the benefit?", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "you ll request to transfer , change , or revoke a Transfer of Entitlement TOE through milConnect .", "session_id": "doc2dial_3789"}
{"topic_shift": true, "utterance": "How spouses can use transferred benefits", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "May use the benefit right away,  May use the benefit while you re on active duty or after you ve separated from service", "session_id": "doc2dial_3789"}
{"topic_shift": true, "utterance": "what else is mandatory", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "The person getting benefits has enrolled in the Defense Enrollment Eligibility Reporting System DEERS", "session_id": "doc2dial_3789"}
{"topic_shift": false, "utterance": "Do I need to check browser compability for DMV Dial-in Search Account?", "session_id": "doc2dial_1820"}
{"topic_shift": true, "utterance": "Yes. Since our security protocols are currently updating, You need to make sure that your browser is compatible to use any of the state's government websites.", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "To do this, you can visit https://encryption.ny.gov/ [ 6 ] .", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "So, as long as my browser is compatible to use any of the state 's government websites, it should be compatible with the Dial-in Search Account?", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "Yes. Therefore, if it is not compatible, you just need to update it to the latest version.", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "Okay. So i do not need to switch to different kinds of browser?I just need to update to the latest version?", "session_id": "doc2dial_1820"}
{"topic_shift": true, "utterance": "Can you give me some examples of business records that I must keep in order to document the searches?", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "Yes. Just update it. Examples of business records to keep can be invoices, retainer agreements and accident reports. These documents can be any kinds of document to justify the reason you perform your searches.", "session_id": "doc2dial_1820"}
{"topic_shift": true, "utterance": "May i know how to contact you guys for my Dial-in Search Account?", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "There are few ways to contact us. You can always come to our physical location at NYS DMV DIAL - IN Accounts Room 2316 Empire State Plaza, Albany , NY 12228. You can also email us at [ email protected ] [ 5 ] .", "session_id": "doc2dial_1820"}
{"topic_shift": true, "utterance": "How do i pay for the searches that i have done?", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "We would subtract the fee from the balance in your account.", "session_id": "doc2dial_1820"}
{"topic_shift": true, "utterance": "Does security protocols update relates to browser compatibility?", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "Yes. In order to better protect your data, we need to update it. Updating the security protocols means that latest version of browser is needed to enable the updates to be executed.", "session_id": "doc2dial_1820"}
{"topic_shift": false, "utterance": "Hi, I need to know what is the Social Security Credits?", "session_id": "doc2dial_791"}
{"topic_shift": false, "utterance": "40 Social Security credits are required to qualify for Social Security benefits.", "session_id": "doc2dial_791"}
{"topic_shift": true, "utterance": "Can you give me more information on the subject?", "session_id": "doc2dial_791"}
{"topic_shift": false, "utterance": "There is a Table that explains how many years of labor credits.", "session_id": "doc2dial_791"}
{"topic_shift": true, "utterance": "Is it required to pay Social Security taxes?", "session_id": "doc2dial_791"}
{"topic_shift": false, "utterance": "Of course, you also earn Social Security credits when you work.", "session_id": "doc2dial_791"}
{"topic_shift": true, "utterance": "I imagine that applies to when you work and pay Social Security taxes.", "session_id": "doc2dial_791"}
{"topic_shift": false, "utterance": "You can earn a maximum of four credits per year.", "session_id": "doc2dial_791"}
{"topic_shift": true, "utterance": "How many credits are needed for disability benefits?", "session_id": "doc2dial_791"}
{"topic_shift": false, "utterance": "They are required to be eligible for disability benefits.", "session_id": "doc2dial_791"}
{"topic_shift": false, "utterance": "Perferco, thanks for the information.", "session_id": "doc2dial_791"}
{"topic_shift": false, "utterance": "I need help changing the school I'm using my GI Bill on", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "We can help you make GI Bill changes. You can find out when and how to request changes to your GI Bill school, program, or other VA education benefits so you can keep getting funding to help pay for your education or training.", "session_id": "doc2dial_949"}
{"topic_shift": true, "utterance": "Do I have to make changes to my benefits or do they happen automatically?", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "Yes, you need to request changes to your benefits when you make certain education changes.", "session_id": "doc2dial_949"}
{"topic_shift": true, "utterance": "ok and how do I request those changes?", "session_id": "doc2dial_949"}
{"topic_shift": true, "utterance": "are you a Veteran or service member?", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "I was in the Army", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "To request changes to your GI BIll you will need to submit a Request for Change of Program or Place of Training, VA Form 22-1995. You can complete the form online", "session_id": "doc2dial_949"}
{"topic_shift": true, "utterance": "and I request changes if I want to pursue a new plan or program?", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "Yes, you need to request changes if you are changing your educational , professional , or vocational goal", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "ok,  so I request a change for my new school too?", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "Yes, if you are transferring to a different school you must request changes to your GI Bill.", "session_id": "doc2dial_949"}
{"topic_shift": true, "utterance": "what if I was a dependent, would I use the same form to make changes?", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "You would need to submit a Dependent\u2019s Request for Change of Program or Place of Training , VA Form 22-5495. The form can be completed online.", "session_id": "doc2dial_949"}
{"topic_shift": false, "utterance": "What happens if I forget to update my address?", "session_id": "doc2dial_1808"}
{"topic_shift": true, "utterance": "You must report a change of address to DMV within ten days of moving. That is the case for the address associated with your license , as well as all the addresses associated with each registered vehicle , which may differ", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "What happens if I forget to update my current address?", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation , both misdemeanors.", "session_id": "doc2dial_1808"}
{"topic_shift": true, "utterance": "What happens if I have more questions after receiving the inquiry letter?", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "We will suspend the vehicle registration", "session_id": "doc2dial_1808"}
{"topic_shift": true, "utterance": "What happens if I fail to update my address?", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation , both misdemeanors. This really happens but the good news is this is a problem that is easily avoidable", "session_id": "doc2dial_1808"}
{"topic_shift": true, "utterance": "What happens if my insurance runs out?", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "Has your insurance lapsed?", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "We mail you an insurance inquiry letter to allow you to clear up the problem", "session_id": "doc2dial_1808"}
{"topic_shift": false, "utterance": "I want to know about the Affordable care act and VA coverage", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "The Affordable Care Act ACA also known as the health care law was created to expand access to coverage , control health care costs , and improve health care quality and care coordination . Find out what you need to know about the ACA and your health coverage .", "session_id": "doc2dial_961"}
{"topic_shift": true, "utterance": "I wanted to know if VA coverage is enough to not need that, is it?", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "There are VA programs that meet the minimum essential coverage requirement for 2018", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "Were you covered by VA in 2018?", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "wait, maybe but which ones are the programs that qualify for minimum coverage?", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "The VA health care program , The Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA , CHAMPVA through the Program of Comprehensive Assistance to Family Caregivers , The Spina Bifida Health Care Benefits Program , or A Department of Defense TRICARE plan", "session_id": "doc2dial_961"}
{"topic_shift": true, "utterance": "but if I have VA coverage but no other insurance do I get a penalty?", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "No, You don't have to pay a penalty if you don't have health insurance in 2019 or any year after that .", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "Did you have coverage or an exemption in 2018?", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "no I didn't", "session_id": "doc2dial_961"}
{"topic_shift": false, "utterance": "we need help with a complaint", "session_id": "doc2dial_3979"}
{"topic_shift": true, "utterance": "Do you need help protecting your facility license, registration or certification?", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "no I think it's all good we just need some info", "session_id": "doc2dial_3979"}
{"topic_shift": true, "utterance": "Would you like to know what to do if a complaint is filed against you?", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "yes sir", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "You will be dealing with the New York State Department of Motor Vehicles. It regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS.", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "Do you need information on how to legally operate as a business?", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "yeah, why not", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "You would have to register with DMV.  Once your application is approved you will receive a certificate from DMV.", "session_id": "doc2dial_3979"}
{"topic_shift": true, "utterance": "we did all of that.  can we still operate if we take care of anything we get hit with?", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "If you pay your fine and/or penalty or serve out your period of suspension, you will be back in business after complete compliance with whatever the hearing decides.", "session_id": "doc2dial_3979"}
{"topic_shift": true, "utterance": "what if we are offered a deal and we reject it after they investigate the complaint?", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "If an offer is rejected a hearing will be held .", "session_id": "doc2dial_3979"}
{"topic_shift": false, "utterance": "I need to know more about VA mental health services.", "session_id": "doc2dial_975"}
{"topic_shift": false, "utterance": "I can assist you. We can discuss how to access all the services, for example we have services for grief, anxiety, and ptsd.", "session_id": "doc2dial_975"}
{"topic_shift": true, "utterance": "Do you need to talk to someone urgently?", "session_id": "doc2dial_975"}
{"topic_shift": false, "utterance": "I do need to chat with someone. I need help.", "session_id": "doc2dial_975"}
{"topic_shift": false, "utterance": "Are you a Veteran in crisis?", "session_id": "doc2dial_975"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_975"}
{"topic_shift": true, "utterance": "I am worried about my brother, but I don't know that he is enrolled in the VA health care. Can he still get services?", "session_id": "doc2dial_975"}
{"topic_shift": false, "utterance": "Yes, he can still use some services even if he isn't enrolled.", "session_id": "doc2dial_975"}
{"topic_shift": true, "utterance": "Has it been less than a year after separation?", "session_id": "doc2dial_975"}
{"topic_shift": false, "utterance": "No, he left 3 years ago.", "session_id": "doc2dial_975"}
{"topic_shift": false, "utterance": "I need the know how on how to get a personalized plate", "session_id": "doc2dial_2326"}
{"topic_shift": true, "utterance": "Would you like to order a personalized plate?", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "yes sir", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "You can order personalized plates for passenger vehicles, commercial vehicles and motorcycles.", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "is there a way to know what is fair game when it comes to customizing it?", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "Yes there is, we can help you learn more about restrictions.", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "do you have those picture plates I've seen on the internet?", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "Yes, we have picture plates that can be personalized. You can browse our collection of picture plates online.", "session_id": "doc2dial_2326"}
{"topic_shift": true, "utterance": "what do I do with my plates after I get my new custom plates?", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "You should mark each vehicle plate with a permanent ink pen.  Do not put out both vehicle plates in the recycling/garbage on the same day.", "session_id": "doc2dial_2326"}
{"topic_shift": true, "utterance": "do you have a DMV locator so I can look up where to go?", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "Yes, we can help you find a DMV office", "session_id": "doc2dial_2326"}
{"topic_shift": false, "utterance": "can you help me make a correction on my fafsa application?", "session_id": "doc2dial_3038"}
{"topic_shift": false, "utterance": "We can help you with what types of corrections and updates you can make and how to make them.", "session_id": "doc2dial_3038"}
{"topic_shift": true, "utterance": "what can I change if you already accepted my application?", "session_id": "doc2dial_3038"}
{"topic_shift": true, "utterance": "Did you make a mistake on the FAFSA form?", "session_id": "doc2dial_3038"}
{"topic_shift": false, "utterance": "no, I want to update some numbers I put on it", "session_id": "doc2dial_3038"}
{"topic_shift": true, "utterance": "Did you file a FAFSA form using an incorrect social security number?", "session_id": "doc2dial_3038"}
{"topic_shift": false, "utterance": "no, that was correct", "session_id": "doc2dial_3038"}
{"topic_shift": true, "utterance": "Did you want to update information for a situation that has changed?", "session_id": "doc2dial_3038"}
{"topic_shift": false, "utterance": "yes, I have updated information", "session_id": "doc2dial_3038"}
{"topic_shift": false, "utterance": "Most information can not be updated because it must be accurate as of the day you originally signed your FAFSA form.", "session_id": "doc2dial_3038"}
{"topic_shift": false, "utterance": "so I can't update my new savings amount?", "session_id": "doc2dial_3038"}
{"topic_shift": false, "utterance": "That is correct you may not update your information to show a change in that amount", "session_id": "doc2dial_3038"}
{"topic_shift": false, "utterance": "What is the Direct Deposit of Social Security?", "session_id": "doc2dial_746"}
{"topic_shift": true, "utterance": "It is important that you are already receiving benefits.", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "What if I am already receiving benefits?", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "If you already receive SSI and have a bank account, you can qualify.", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "Perfect, can you tell me more about it?", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "If you qualify you can sign up for Direct Deposit using.", "session_id": "doc2dial_746"}
{"topic_shift": true, "utterance": "In the event that you do not get the benefits but want to apply what should I do?", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "It is important that you seek the Social Security representative when applying for the benefits you want to enroll in Direct Deposit.", "session_id": "doc2dial_746"}
{"topic_shift": true, "utterance": "You can further expand that information.", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "It is important to seek more information with your management agent.", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "What if you don't have an account?", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "It is noteworthy that you must open an account in order to register.", "session_id": "doc2dial_746"}
{"topic_shift": false, "utterance": "How is the amount of my federal student aid figured out?", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "When you fill out your FAFSA form the college you list will use the information you provided.", "session_id": "doc2dial_4031"}
{"topic_shift": true, "utterance": "How does my school figure out the non-need based aid?", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "Your school has a formula they use to calculate they non-need based aid.", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "Will this example help you, \"If you have cost of attendance at $16000 and you have been awarded a total of $4000 in need-based aid and private scholarships, the you can get $12000 in non-need based aid.\"", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "No, it does not help me understand it at all.", "session_id": "doc2dial_4031"}
{"topic_shift": true, "utterance": "What if my COA is $16000 and my EFC is $12000?", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "Then your financial need is $4000.", "session_id": "doc2dial_4031"}
{"topic_shift": true, "utterance": "What does cost of attendance or COA actually mean?", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "Your COA is the amount you will pay to go to school.", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "Are you attending at least half-time?", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "Yes, I will be attending at least half-time.", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "Your COA would be the estimate of tuition and fees, cost of room and board, cost of books, supplies, transportation and many more.", "session_id": "doc2dial_4031"}
{"topic_shift": false, "utterance": "I want to get more information before I go to the DMV and get the Veteran label on my new license", "session_id": "doc2dial_2440"}
{"topic_shift": true, "utterance": "Do you have a Standard license and want to change to a REAL ID or Enhanced while adding your veteran status?", "session_id": "doc2dial_2440"}
{"topic_shift": false, "utterance": "no, don't need the enhanced or real anything I just want a license that has the veteran label on it", "session_id": "doc2dial_2440"}
{"topic_shift": true, "utterance": "and I want to know who you are giving refunds to for the veteran licenses, can I get one?", "session_id": "doc2dial_2440"}
{"topic_shift": false, "utterance": "If you applied to have the Veteran Indicator added to your license, permit or non-driver ID and were charged a document fee, you are entitled to a refund for the fee", "session_id": "doc2dial_2440"}
{"topic_shift": false, "utterance": "did you overcharge them and are now giving refunds?", "session_id": "doc2dial_2440"}
{"topic_shift": false, "utterance": "A law has been enacted that permits us to refund a fee paid by a veteran when they had a veteran indicator\u00a0placed\u00a0on their DMV document.", "session_id": "doc2dial_2440"}
{"topic_shift": true, "utterance": "how do I know if my license is standard, enhanced, or real ID?", "session_id": "doc2dial_2440"}
{"topic_shift": false, "utterance": "If your license was issued before October 30, 2017 and is not Enhanced, you have a Standard document.", "session_id": "doc2dial_2440"}
{"topic_shift": true, "utterance": "can I ask for the enhanced ID online?", "session_id": "doc2dial_2440"}
{"topic_shift": false, "utterance": "If you have a Standard license and want to change to a REAL ID or Enhanced while adding your veteran status, you will have to go to a DMV office.", "session_id": "doc2dial_2440"}
{"topic_shift": false, "utterance": "do I need the title to transfer a registration to another car or do you have it on record?", "session_id": "doc2dial_3986"}
{"topic_shift": true, "utterance": "You will need the original title or other proof of ownership\u00a0to transfer a registration to another vehicle", "session_id": "doc2dial_3986"}
{"topic_shift": false, "utterance": "Would you like some tips to make your DMV visit go smoother?", "session_id": "doc2dial_3986"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3986"}
{"topic_shift": false, "utterance": "Do you need the office hours for any locations to help you with your visit?", "session_id": "doc2dial_3986"}
{"topic_shift": false, "utterance": "no, I want to know about car plates", "session_id": "doc2dial_3986"}
{"topic_shift": true, "utterance": "I haven't transferred a registration before so I want to know if I have to get new plates when I do it?", "session_id": "doc2dial_3986"}
{"topic_shift": false, "utterance": "You can transfer the vehicle plates you have along with the registration to another vehicle you own", "session_id": "doc2dial_3986"}
{"topic_shift": true, "utterance": "what do I do with the plates if I don't transfer the registration?", "session_id": "doc2dial_3986"}
{"topic_shift": false, "utterance": "If you do not transfer the registration, you will need to surrender the vehicle plates to the DMV.  You might be eligible to receive a refund if you surrender the plates before the registration expires.", "session_id": "doc2dial_3986"}
{"topic_shift": true, "utterance": "do you have anywhere where I can look at more info on transferring ownership of a car?", "session_id": "doc2dial_3986"}
{"topic_shift": false, "utterance": "Yes, I can link you to more information on buying or selling a vehicle & transferring ownership", "session_id": "doc2dial_3986"}
{"topic_shift": false, "utterance": "Hi, I need to file a claim but am uncertain how to go about doing it. Is there help for someone like me?", "session_id": "doc2dial_1149"}
{"topic_shift": false, "utterance": "Do you need help filing a claim or an appeal?", "session_id": "doc2dial_1149"}
{"topic_shift": false, "utterance": "No I don't need help filing a claim, thank you.", "session_id": "doc2dial_1149"}
{"topic_shift": true, "utterance": "I have an accredited representative helping me with my claim but I feel the charges are too high, what can I do?", "session_id": "doc2dial_1149"}
{"topic_shift": false, "utterance": "If you feel that the representative's fees are too high you can challenge the fees. You can find more information in the How to Challenge a Fee guide.", "session_id": "doc2dial_1149"}
{"topic_shift": true, "utterance": "I would like to become an accredited representative or a VSO what qualifications are required for this?", "session_id": "doc2dial_1149"}
{"topic_shift": false, "utterance": "If you would like to become an accredited representative or a VSO you will need to pass an exam and a background check and take continuing education courses to make sure you are providing the most up-to-date information.", "session_id": "doc2dial_1149"}
{"topic_shift": true, "utterance": "Who is the best person to help me with the filing of my appeal?", "session_id": "doc2dial_1149"}
{"topic_shift": false, "utterance": "If you need help you may want to work with an accredited attorney, or a claims agent, or a Veterans Service Officer (VSO).", "session_id": "doc2dial_1149"}
{"topic_shift": true, "utterance": "What is a VSO?", "session_id": "doc2dial_1149"}
{"topic_shift": false, "utterance": "Veterans Service Officers work for the Veterans Service Organizations both are called VSOs.", "session_id": "doc2dial_1149"}
{"topic_shift": true, "utterance": "Will a VSO help service member's survivors?", "session_id": "doc2dial_1149"}
{"topic_shift": false, "utterance": "Yes VSOs work on behalf of both Veterans and service members and their dependents and survivors.", "session_id": "doc2dial_1149"}
{"topic_shift": false, "utterance": "Hello, can you advise me with the credit part?", "session_id": "doc2dial_4025"}
{"topic_shift": true, "utterance": "Where can I download bankruptcy related documents?", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "As a primary requirement you have to fill out various documents related to the topic.", "session_id": "doc2dial_4025"}
{"topic_shift": true, "utterance": "Can you explain in more detail what you just informed me?", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "It is important that you look for an endorser so that they facilitate your credit.", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "What consequences can generate that the adverse credit is incorrect?", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "The endorser must meet certain conditions to be eligible.", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "The endorser can be the student?", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "Can not be.", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "What information can you give me regarding adverse credit is incorrect?", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "It all depends on the information you supply.", "session_id": "doc2dial_4025"}
{"topic_shift": false, "utterance": "Hello Where can I get more information about sales tax?", "session_id": "doc2dial_2454"}
{"topic_shift": true, "utterance": "Do you want more information?", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2454"}
{"topic_shift": true, "utterance": "do i have to pay any fees?", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "You will probably also have to pay the county use tax when you register. See the registration fees and estimated taxes for information on county use taxes.", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "and should I take the invoice?", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "Bring your dealer's bill of sale showing that you paid New York State sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "What if the vehicle was a gift or was purchased from a family member?", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "If the vehicle was a gift or was purchased from a family member, use the Transaction Statement {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-802 to receive a tax on exemption sales", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "What if I rent the vehicle?", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "see registering a leased vehicle", "session_id": "doc2dial_2454"}
{"topic_shift": false, "utterance": "Hello I need information about How do I respond to the letter or request?", "session_id": "doc2dial_3992"}
{"topic_shift": true, "utterance": "Your required response, either   prove you have insurance coverage    proof that you sold the vehicle", "session_id": "doc2dial_3992"}
{"topic_shift": false, "utterance": "What do I do if I have insurance coverage?", "session_id": "doc2dial_3992"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3992"}
{"topic_shift": true, "utterance": "What should I do if there is a problem?", "session_id": "doc2dial_3992"}
{"topic_shift": false, "utterance": "If there is a problem, it is your responsibility to resolve it.", "session_id": "doc2dial_3992"}
{"topic_shift": true, "utterance": "And what should I do with the plates while the problem is not resolved?", "session_id": "doc2dial_3992"}
{"topic_shift": false, "utterance": "save the plates while solving a problem with your insurance company", "session_id": "doc2dial_3992"}
{"topic_shift": true, "utterance": "I received a letter stating that my license is suspended. What I can do?", "session_id": "doc2dial_3992"}
{"topic_shift": false, "utterance": "The letter means that your insurance company notified DMV that your insurance coverage ended, and that no other company notified DMV of new coverage.", "session_id": "doc2dial_3992"}
{"topic_shift": false, "utterance": "What should I do if I have insurance?", "session_id": "doc2dial_3992"}
{"topic_shift": false, "utterance": "If you have insurance, follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a coverage notice with the DMV electronically.", "session_id": "doc2dial_3992"}
{"topic_shift": false, "utterance": "I'm leasing a vehicle and need to know whether or not I have to pay sales tax at the DMV.", "session_id": "doc2dial_2332"}
{"topic_shift": true, "utterance": "Have you already paid your NY sales tax to the leasing company?", "session_id": "doc2dial_2332"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2332"}
{"topic_shift": false, "utterance": "Since you have already paid your sales tax at the leasing company, you will need to provide your lease agreement that shows you have already paid the NY sales tax. You will also need to complete the Claim for Sales Tax Exemption { Sales Tax Form } PDF [ 5 ] at NY State Department of Tax and Finance DTF-803.", "session_id": "doc2dial_2332"}
{"topic_shift": true, "utterance": "Where do I register my vehicle at?", "session_id": "doc2dial_2332"}
{"topic_shift": false, "utterance": "Your vehicle must be registered at the DMV office. Be sure to complete the Document Guide to find out which documents that you will need to bring with you.", "session_id": "doc2dial_2332"}
{"topic_shift": true, "utterance": "Do I need to provide proof of insurance?", "session_id": "doc2dial_2332"}
{"topic_shift": false, "utterance": "Yes, you will need to provide your current NY State Insurance ID card.", "session_id": "doc2dial_2332"}
{"topic_shift": false, "utterance": "What do I need to provide proof of authorization by the leasing company to register my vehicle in NY?", "session_id": "doc2dial_2332"}
{"topic_shift": false, "utterance": "You will need to provide a letter from the leasing company that gives you permission to register the vehicle in NY, a power of attorney from the leasing company that authorizes you to register the vehicle, and the leasing company officer's signature in box 3 on the Vehicle Registration/Title Application.", "session_id": "doc2dial_2332"}
{"topic_shift": true, "utterance": "How do I find out more information about this topic?", "session_id": "doc2dial_2332"}
{"topic_shift": false, "utterance": "You can view more information about vehicle registrations on our website.", "session_id": "doc2dial_2332"}
{"topic_shift": false, "utterance": "what can you tell me about Social Security Direct Deposit", "session_id": "doc2dial_752"}
{"topic_shift": true, "utterance": "Are you receiving benefits?", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_752"}
{"topic_shift": true, "utterance": "Not currently receiving benefits?", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_752"}
{"topic_shift": true, "utterance": "Can I use the card to make purchases, pay bills, or get cash at thousands of locations?", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "It s quick and easy to sign up for the card . Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "If I already receive Social Security or SSI benefits and you have a bank account", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "you can sign up for Direct Deposit by :starting or changing Direct Deposit online Social Security benefits only", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "can i use the card to make purchases , pay bills or get cash at thousands of locations?", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "It s quick and easy to sign up for the card", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "If i do n't have an account", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "you must open an account before you can sign up for Direct Deposit . You should shop around in your area to find an account that has the features you want at a price you can afford .", "session_id": "doc2dial_752"}
{"topic_shift": false, "utterance": "What can I learn about my student loan servicer?", "session_id": "doc2dial_3004"}
{"topic_shift": false, "utterance": "You can learn about the student loan servicers and what role they play in the repayment process.", "session_id": "doc2dial_3004"}
{"topic_shift": true, "utterance": "What will happen if my loan is transferred to another loan servicer?", "session_id": "doc2dial_3004"}
{"topic_shift": false, "utterance": "You should receive an email or letter from your assigned servicer to tell you about the transfer.", "session_id": "doc2dial_3004"}
{"topic_shift": true, "utterance": "What if I have FFEL Program loans that are not owned by ED?", "session_id": "doc2dial_3004"}
{"topic_shift": false, "utterance": "Then you would need to contact your servicer for details about repayment options and tools.", "session_id": "doc2dial_3004"}
{"topic_shift": true, "utterance": "What if my federal student loan was transferred from one servicer to a different one?", "session_id": "doc2dial_3004"}
{"topic_shift": false, "utterance": "The transfer just means that a new servicer will provide the support you need to repay your loans; but is still owned by ED.", "session_id": "doc2dial_3004"}
{"topic_shift": true, "utterance": "What if I have FFEL Program loans not owned by ED and need to contact them?", "session_id": "doc2dial_3004"}
{"topic_shift": false, "utterance": "Do you need to contact your FFEL Program loans not owned by ED servicer?", "session_id": "doc2dial_3004"}
{"topic_shift": false, "utterance": "Yes, I do need to contact them about details.", "session_id": "doc2dial_3004"}
{"topic_shift": false, "utterance": "Then you should contact the servicer about the payment options and tools.", "session_id": "doc2dial_3004"}
{"topic_shift": false, "utterance": "Traumatic Injury Protection (TSGLI)", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury .", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "i i was covered by SGLI and experienced a traumatic injury while serving in the military", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "find out how to file a claim for TSGLI or appeal a past decision", "session_id": "doc2dial_1613"}
{"topic_shift": true, "utterance": "Am I eligible for TSGLI?", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury", "session_id": "doc2dial_1613"}
{"topic_shift": true, "utterance": "what are the requirements to qualify", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "if you meet all the serious requirements eligible for the program", "session_id": "doc2dial_1613"}
{"topic_shift": true, "utterance": "so tell me how to be eligible what are the requirements", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury and you meet all of the requirements", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "All of these must be true", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "so tell me how to be eligible what are the requirements", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "Have a scheduled loss that is a direct result of the traumatic injury", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "then you cannot be eligible for these benefits", "session_id": "doc2dial_1613"}
{"topic_shift": true, "utterance": "Can I get retroactive TSGLI for a past injury?", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "You may be able to get retroactive TSGLI meaning that it takes effect starting from a date in the past if you were injured between October 7 , 2001 , and November 30 , 2005", "session_id": "doc2dial_1613"}
{"topic_shift": false, "utterance": "sdfrafg", "session_id": "doc2dial_1175"}
{"topic_shift": true, "utterance": "Once you know the decision made by the board, you need to ask a review if you think you need to.", "session_id": "doc2dial_1175"}
{"topic_shift": false, "utterance": "Did you already scheduled a VA exam for you?", "session_id": "doc2dial_1175"}
{"topic_shift": false, "utterance": "Alright, I get that. And no, I haven't yet schedule anything yet.", "session_id": "doc2dial_1175"}
{"topic_shift": true, "utterance": "I still have some questions on this.", "session_id": "doc2dial_1175"}
{"topic_shift": false, "utterance": "Some of the questions you may have, can be already be answered in the FAQs section.", "session_id": "doc2dial_1175"}
{"topic_shift": true, "utterance": "There is anyway that someone else check my claim?", "session_id": "doc2dial_1175"}
{"topic_shift": false, "utterance": "You can file a supplemental claim and appeal to the U.S. court of appeals for veterans claims.", "session_id": "doc2dial_1175"}
{"topic_shift": true, "utterance": "There is any guidance from someone? In case I need help.", "session_id": "doc2dial_1175"}
{"topic_shift": false, "utterance": "In case you need help, a VA accredited attorney or agent to help you on what you need.", "session_id": "doc2dial_1175"}
{"topic_shift": true, "utterance": "What about if I got new information to support my claim?", "session_id": "doc2dial_1175"}
{"topic_shift": false, "utterance": "You just need to choose evidence submission, so that way you can send it as new information that could help you.", "session_id": "doc2dial_1175"}
{"topic_shift": false, "utterance": "hi i need help about How much will my service member pay for dependent coverage?", "session_id": "doc2dial_3762"}
{"topic_shift": true, "utterance": "you should not pay anything. We provide dependent coverage at no cost until the child is 18 years old, or sometimes more if the child meets one of the requirements.", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "What must we do to continue receiving dependent coverage after age 18?", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "the young man Is he a full-time student?", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3762"}
{"topic_shift": true, "utterance": "What documents should I enter?", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "You must complete the Spouse Coverage Election and SGLV 8286A Certificate and have it delivered to your unit's personnel officer. Download the Election PDF and Certificate of Spouse Coverage", "session_id": "doc2dial_3762"}
{"topic_shift": true, "utterance": "What if I am the civil spouse of a full-time SGLI service member?", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "We will automatically insure you under FSGLI. In this case, we will automatically withdraw your premium from your service member's payment.", "session_id": "doc2dial_3762"}
{"topic_shift": true, "utterance": "What can happen if I am a spouse of the service member?", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "in this case you become solely responsible for all aspects of the policy, including premium payments.", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "And what includes those premium payments?", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "to see what is included in the premium payments. for more information see our website", "session_id": "doc2dial_3762"}
{"topic_shift": false, "utterance": "I'm here for plus loan info?", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "They can help you pay for education expenses not covered by other financial aid", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "where do I apply for a parent plus loan?", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "You can use the online application to apply for a parent PLUS loan", "session_id": "doc2dial_4019"}
{"topic_shift": true, "utterance": "what's needed to get one?", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "Are you a biological or adoptive parent of a dependent undergraduate student enrolled at least half-time at an eligible school?", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "I am a parent", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "Are you in a situation where you don't have an adverse credit history?", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "You are not eligible for a Parent Plus Loan.", "session_id": "doc2dial_4019"}
{"topic_shift": true, "utterance": "can my kid get a loan instead?", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "Yes, we also offer PLUS loans for graduate or professional students", "session_id": "doc2dial_4019"}
{"topic_shift": false, "utterance": "Hello, Can I work and study?", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "Yes, our Veterans work-study program can help you earn money while you re-enrolled in a college, a vocational school, or professional training program.", "session_id": "doc2dial_3776"}
{"topic_shift": true, "utterance": "Where do I request program information?", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "You can contact the VA regional processing office that handles your claim.", "session_id": "doc2dial_3776"}
{"topic_shift": true, "utterance": "How can I participate in the program?", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "Are you enrolled at least three - quarter time in a college degree, vocational, or professional program?", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "Yes, I am enrolled in a vocational program.", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "Do you have an open job either at a nearby VA facility or in a VA - related role at your school?", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "I'm sorry. You cannot take part in our work-study program because you don't meet all of the requirements.", "session_id": "doc2dial_3776"}
{"topic_shift": true, "utterance": "Can I get paid to work a part-time job while you study?", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "Yes, you can.", "session_id": "doc2dial_3776"}
{"topic_shift": true, "utterance": "How much can I work?", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "You can work during or between enrollment periods.", "session_id": "doc2dial_3776"}
{"topic_shift": false, "utterance": "How does one replace IRP items?", "session_id": "doc2dial_2468"}
{"topic_shift": false, "utterance": "Were the items lost or stolen?", "session_id": "doc2dial_2468"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2468"}
{"topic_shift": true, "utterance": "What do I do with my old plates once I receive the new ones?", "session_id": "doc2dial_2468"}
{"topic_shift": false, "utterance": "You must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates", "session_id": "doc2dial_2468"}
{"topic_shift": true, "utterance": "What section deals with Carrier and Fleet Information section?", "session_id": "doc2dial_2468"}
{"topic_shift": false, "utterance": "Part 4.", "session_id": "doc2dial_2468"}
{"topic_shift": true, "utterance": "What about Motor Carriers?", "session_id": "doc2dial_2468"}
{"topic_shift": false, "utterance": "Yes we have a section on that (I'm not sure what to write with such little info for the last 2 sections)", "session_id": "doc2dial_2468"}
{"topic_shift": true, "utterance": "Do you have the address for the Albany counter?", "session_id": "doc2dial_2468"}
{"topic_shift": false, "utterance": "Customer Service CounterRoom 136 Swan Street Building Empire State Plaza Albany, NY 12228", "session_id": "doc2dial_2468"}
{"topic_shift": false, "utterance": "Can you tell me about my insurance options with you, please?", "session_id": "doc2dial_1161"}
{"topic_shift": false, "utterance": "Of course. We can find out which VA insurance programs may be right for you as a Veteran, service member, spouse, or dependent child.", "session_id": "doc2dial_1161"}
{"topic_shift": true, "utterance": "Well, that's great. Which life insurance program can I use?", "session_id": "doc2dial_1161"}
{"topic_shift": false, "utterance": "Different programs cover Veterans VGLI, service members SGLI, and family members FSGLI. You may also be able to get short-term financial coverage through TSGLI to help you recover from a traumatic severe injury. And if you're disabled because of an injury or illness caused or made worse by your active service.", "session_id": "doc2dial_1161"}
{"topic_shift": false, "utterance": "Are you ending your military tour of duty soon?", "session_id": "doc2dial_1161"}
{"topic_shift": false, "utterance": "No, not soon.", "session_id": "doc2dial_1161"}
{"topic_shift": true, "utterance": "Can give me more information about life insurance options for veterans?", "session_id": "doc2dial_1161"}
{"topic_shift": false, "utterance": "Gladly. The Servicemembers Group Life Insurance (SGLI) provides you a group life insurance while you're serving, for example.", "session_id": "doc2dial_1161"}
{"topic_shift": true, "utterance": "You asked if I was ending my military tour of duty soon. Would that have had an impact on my coverage?", "session_id": "doc2dial_1161"}
{"topic_shift": false, "utterance": "Yes. In that case, you'd need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to be sure there's no break in your coverage.", "session_id": "doc2dial_1161"}
{"topic_shift": true, "utterance": "Ah, I see. Can you tell me about another life insurance option, perhaps?", "session_id": "doc2dial_1161"}
{"topic_shift": false, "utterance": "Of course. The Service-Disabled Veterans Insurance (S-DVI ) is of great help if you're disabled because of an injury or illness caused or made worse by your active service, you can continue your life insurance beyond 2 years after you leave the military.", "session_id": "doc2dial_1161"}
{"topic_shift": false, "utterance": "Can you give me Post-9/11 GI Bill information (Chapter 33)", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "How do I serve on active duty after September 10, 2001?", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "you may qualify for the Post-9/11 GI Bill Chapter 33. Find out if you can get this education benefit", "session_id": "doc2dial_1607"}
{"topic_shift": true, "utterance": "which are the requirements", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "Served at least 90 days on active duty either all at once or with breaks in service on or after September 11 , 2001", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "if you can get these educational benefits you meet at least one of the requirements", "session_id": "doc2dial_1607"}
{"topic_shift": true, "utterance": "What if he served for 3 years?", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "you would qualify for 100 % of the benefit . So if your school charges $ 22,000 for in - state tuition and fees , you would receive $ 8,800 if you had 90 days of active service and the full $ 22,000 if you had 3 years of active service", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "how to determine how much of the benefit", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "The specific amount you ll receive will depend on how much active service you ve had since September 10 , 2001 . We ll calculate this amount based on a percentage of the maximum benefit", "session_id": "doc2dial_1607"}
{"topic_shift": false, "utterance": "need exit counseling info", "session_id": "doc2dial_3010"}
{"topic_shift": true, "utterance": "Would you like to know more about Exit Counseling?", "session_id": "doc2dial_3010"}
{"topic_shift": false, "utterance": "yes please", "session_id": "doc2dial_3010"}
{"topic_shift": false, "utterance": "Exit counseling provides information to prepare you to repay your federal student loan.", "session_id": "doc2dial_3010"}
{"topic_shift": false, "utterance": "Do I need the counseling for any loan?", "session_id": "doc2dial_3010"}
{"topic_shift": false, "utterance": "If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, you must complete exit counseling when certain events occur.", "session_id": "doc2dial_3010"}
{"topic_shift": true, "utterance": "will I need to do it?", "session_id": "doc2dial_3010"}
{"topic_shift": false, "utterance": "If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, you must complete exit counseling each time you drop below half-time enrollment, graduate, or leave school.", "session_id": "doc2dial_3010"}
{"topic_shift": true, "utterance": "how much time does this take up?", "session_id": "doc2dial_3010"}
{"topic_shift": false, "utterance": "You must complete the process in a single session that lasts around 20-30 minutes.", "session_id": "doc2dial_3010"}
{"topic_shift": true, "utterance": "what will I need to bring with me?", "session_id": "doc2dial_3010"}
{"topic_shift": false, "utterance": "You will need a verified FSA ID", "session_id": "doc2dial_3010"}
{"topic_shift": false, "utterance": "Hello, I would like to know which documents I need to apply. Can you help me?", "session_id": "doc2dial_829"}
{"topic_shift": true, "utterance": "Of course. You'll need a proof of U.S. citizenship, to begin with.", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "Have you NOT established your U.S. citizenship with us?", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "No, I already established my citizenship with you.", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "Say, what if I lack one of the other required documents?", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "Do you have an employee identification card?", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "No, I have no such card. Why?", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "Do you have a school identification card?", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "No, sorry.", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "Do you have a health insurance card not a Medicare card?", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "No, I have none of those.", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "Do you have a U.S. military identification card?", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "Then I'm afraid you can't apply.", "session_id": "doc2dial_829"}
{"topic_shift": false, "utterance": "Hello I need information about How to Verify a Title or Lien Status", "session_id": "doc2dial_2291"}
{"topic_shift": true, "utterance": "do you want to do it online?", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles.", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "But if more than 90 days have passed, what should I do?", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "If more than 90 days have passed, you still haven't received your title, Email DMV to check the status of your title", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "what should I do?", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "Email the DMV to verify the status of your title", "session_id": "doc2dial_2291"}
{"topic_shift": true, "utterance": "What should I do when I make the Customer Lien Consultation?", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "Provide your contact information if you are a credit institution, include your lien code.Provide complete and accurate information for the vehicle or vessel in question.", "session_id": "doc2dial_2291"}
{"topic_shift": true, "utterance": "and the vehicle that I must provide?", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "You must provide the    Vehicle Identification Number VIN    vehicle model year", "session_id": "doc2dial_2291"}
{"topic_shift": true, "utterance": "What if you have the correct form and fee to register my lien?", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "we will contact you to inform you what you need", "session_id": "doc2dial_2291"}
{"topic_shift": false, "utterance": "Hello, I need to replace my title certificate. But I'm busy at work almost every day so I can't go to DMV, so I want to do that by mail, I already tried but I think I messed up. Could you help me with that?", "session_id": "doc2dial_1940"}
{"topic_shift": true, "utterance": "Did you aready send any documents to DMV?", "session_id": "doc2dial_1940"}
{"topic_shift": false, "utterance": "Yes, I sent two documents but It seems that either, those were wrong documents, or I missed some documents when I sent them.", "session_id": "doc2dial_1940"}
{"topic_shift": false, "utterance": "Ok, no problem. I'll tell you what documents you need to send; if you already sent one of the documents on the list, simply send the ones you didn't send. DMV save all of that, so when you submit the ones you missed DMV will start your process.1)  A completed Application for Duplicate Title PDF  MV-902s2) Proof of Identity: this can be a photocopy of your NY State driver license, driver permit, or non-driver ID. You can see the Title PDF ID-82 for more acceptable proofs. 3 A personal check or money order for $20, paytable to Commissioner of Motor Vehicles", "session_id": "doc2dial_1940"}
{"topic_shift": true, "utterance": "Thanks. I want my son to apply for a title certificate, but I'm lost and I don't know how to apply for it. I did mine, ages ago so It's out of my memory.", "session_id": "doc2dial_1940"}
{"topic_shift": false, "utterance": "You have to use the Application for Title Only PDF MV-82TON, and follow the instructions carefully.", "session_id": "doc2dial_1940"}
{"topic_shift": false, "utterance": "Would it be a problem if he moves later? He's already 18 and has plans on moving out.", "session_id": "doc2dial_1940"}
{"topic_shift": false, "utterance": "He'll have to change his address.", "session_id": "doc2dial_1940"}
{"topic_shift": true, "utterance": "What would he need to do update his address?Does he have to communicate with DMV or send them some items to their office?", "session_id": "doc2dial_1940"}
{"topic_shift": false, "utterance": "He'll have to go to a DMV office and provide  a completed Application for Duplicate Title PDF MV-902s a proof of identity and $ 20.00 for the replacement fee. Pretty much the same for replacing a title certificate.", "session_id": "doc2dial_1940"}
{"topic_shift": true, "utterance": "Ok, one more question. Regarding my replacement title, I reckon I have some time today to go to a DMV office, I think it'll be faster than doing it by mail. Would I be issued my replacement immediately?", "session_id": "doc2dial_1940"}
{"topic_shift": false, "utterance": "No, you won't be issued the replacement title while you are there. All title certificates are printed in a secure facility in Albany and are mailed to the owners. For this reason I suggest you stick to doing the whole process by mail, since it's faster and you can do it from the comfort of your home.", "session_id": "doc2dial_1940"}
{"topic_shift": false, "utterance": "Hello, I forgot o update my address, can you help me with that?", "session_id": "doc2dial_1798"}
{"topic_shift": true, "utterance": "hi, you have to report any change of address to DMV within 10 days after moving. You should do this both for the address associated with your license and all the addresses associated with all your vehicles.", "session_id": "doc2dial_1798"}
{"topic_shift": true, "utterance": "Can I do my DMV transactions online?", "session_id": "doc2dial_1798"}
{"topic_shift": false, "utterance": "Yes, you can sign up for MyDMV for all the online transactions needed.", "session_id": "doc2dial_1798"}
{"topic_shift": false, "utterance": "Thanks, and in case I forget to bring all of the documentation needed to the DMV office, what can I do?", "session_id": "doc2dial_1798"}
{"topic_shift": false, "utterance": "This happens often with our customers so that's why our website and MyDMV are so useful for our customers. Just check if you can make your transaction online so you don't have to go to the DMV Office.", "session_id": "doc2dial_1798"}
{"topic_shift": true, "utterance": "Ok, and can you tell me again where should I report my new address?", "session_id": "doc2dial_1798"}
{"topic_shift": false, "utterance": "Sure. Any change of address must be reported to the DMV, that's for the address associated with your license and any of your vehicles.", "session_id": "doc2dial_1798"}
{"topic_shift": true, "utterance": "Can you tell me more about Traffic points and their cost?", "session_id": "doc2dial_1798"}
{"topic_shift": false, "utterance": "Traffic points is the system used by DMV to track dangerous drivers. The cost of the traffic points is independent of the DRA, so you get a separate charge based on the total points you accumulate.", "session_id": "doc2dial_1798"}
{"topic_shift": false, "utterance": "benefits help", "session_id": "doc2dial_197"}
{"topic_shift": true, "utterance": "Do you want to know what Government Pension Offset is?", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_197"}
{"topic_shift": true, "utterance": "Did you want to know what Information You Need to Calculate Your Benefits If You Are Affected by the GPO?", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_197"}
{"topic_shift": true, "utterance": "Are you eligible for spouse's benefits and have access to your spouse's estimate?", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "Do you know how to get an estimate of your spouse's benefits by dividing and rounding down?", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_197"}
{"topic_shift": true, "utterance": "You will need to know the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO to estimate the benefits", "session_id": "doc2dial_197"}
{"topic_shift": true, "utterance": "what will I need to get a more accurate estimate of how my government pension will affect my our benefits?", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "You can use the Benefits Planner and you will need to know what your estimated \"gross\" monthly amount of your government pension will be", "session_id": "doc2dial_197"}
{"topic_shift": false, "utterance": "Am I able to get benefits if I was a volunteer in the research for chemical and biological testing?", "session_id": "doc2dial_3831"}
{"topic_shift": true, "utterance": "You were one of the 60,000 Veterans who volunteered for research for the U.S.?", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "Yes, I was one of 60,000 Veterans.", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "Then it was the Biological and Chemical Programs.", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "What needs to happen for me to get benefits as a volunteer in the chemical and biological programs?", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "Did you volunteer for research during 1942 through 1972?", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "Yes, I was a volunteer between 1942 and 1972.", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "Do you have an injury or disease from the participation in the testing?", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "No, I do not have an injury or disease caused from the testing programs.", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "It looks like you are not eligible for medical care through the U.S. Army because you do not meet the requirements.", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "So what happens, now that I was part of the research?", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "You can only get medical care through the U.S. Army if you were a volunteer during 1942 and 1975 and have a disease because of it.", "session_id": "doc2dial_3831"}
{"topic_shift": false, "utterance": "When can Social Security provide benefits for me, my spouse, or other family members?", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Are you planning on retiring?", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Do you know they can provide benefits if you become disabled?", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Yes, I know this.", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Do you know when you die they can provide benefits?", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Yes, I do know this also.", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Then you know that you, your spouse, and other family members of your family can get benefits from Social Security.", "session_id": "doc2dial_183"}
{"topic_shift": true, "utterance": "Is there a way to estimate my retirement benefits?", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Yes, you can use our retirement planner.", "session_id": "doc2dial_183"}
{"topic_shift": true, "utterance": "Is there a way to help understand more about Social Security protection?", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "Yes, we have planners that help you better understand your Social Security protection as you plan for your future and we have benefit calculator that will help you.", "session_id": "doc2dial_183"}
{"topic_shift": false, "utterance": "I would like to learn about the VA Dental Insurance Program.", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "The VA Dental Insurance Program or VADIP lets you get discounted private dental insurance for yourself as a Veteran and family members.", "session_id": "doc2dial_3825"}
{"topic_shift": true, "utterance": "How do I qualify for VADIP?", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "You have to meet certain requirements to be eligible for VADIP.", "session_id": "doc2dial_3825"}
{"topic_shift": true, "utterance": "Why is it a plus for me to have VADIP?", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "It will save you money if you go through VADIP to buy private dental insurance.", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "Is it cheaper than going through private insurance?", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "Yes, you could save money on private insurance by going through VADIP.", "session_id": "doc2dial_3825"}
{"topic_shift": true, "utterance": "How do I know if I am eligible?", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "You could be eligible for VA dental insurance program if you meet certain requirements.", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "What must be true for me to get VA dental insurance?", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "Are you a Veteran who is enrolled in VA healthcare?", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "No, I am not currently enrolled in VA healthcare.", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "Are you a current or surviving spouse or dependent child of a Veteran?", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "No, that is not the case at this time.", "session_id": "doc2dial_3825"}
{"topic_shift": false, "utterance": "Can I get an escort driver certification at the DMV?", "session_id": "doc2dial_1954"}
{"topic_shift": true, "utterance": "Yes, you can apply for escort driver certification at a DMV office.", "session_id": "doc2dial_1954"}
{"topic_shift": false, "utterance": "Do you know how to tell if an office offers the certification test?", "session_id": "doc2dial_1954"}
{"topic_shift": false, "utterance": "I don't.", "session_id": "doc2dial_1954"}
{"topic_shift": true, "utterance": "What could happen if I get a violation of my escort vehicle certification?", "session_id": "doc2dial_1954"}
{"topic_shift": false, "utterance": "You could be subject to fines and penalties depending on the nature of the violation.", "session_id": "doc2dial_1954"}
{"topic_shift": true, "utterance": "Can I drive an escort vehicle in NY state with an escort vehicle driver certification from another state?", "session_id": "doc2dial_1954"}
{"topic_shift": false, "utterance": "No, you can't. You need a valid NY State Certified Vehicle Escort Card MV-64 to drive an escort vehicle in NY State", "session_id": "doc2dial_1954"}
{"topic_shift": true, "utterance": "And what are the fees for the vehicle escort test?", "session_id": "doc2dial_1954"}
{"topic_shift": false, "utterance": "the fee for taking the test is 40$, and there are no additional fees for the initial certification.", "session_id": "doc2dial_1954"}
{"topic_shift": true, "utterance": "When is it mandatory to have an escort driver certification?", "session_id": "doc2dial_1954"}
{"topic_shift": false, "utterance": "It's mandatory if you escort over-dimensional loads on any NY State highway or if you act as a flag person for over-dimensional loads.", "session_id": "doc2dial_1954"}
{"topic_shift": false, "utterance": "I have questions about getting a military skills test waiver.", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "Do you have military experience driving commercial vehicles?", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "No, but my husband does.", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "Do you need to know what the requirements are to obtain a waiver?", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "Yes. That would be very helpful.", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "Okay. To qualify for the waiver, you must currently hold a valid NY state driver license or a valid out of state driver license that can be exchanged for a NY state driver license.", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "Can I exchange my New Jersey license for a NY state license to meet requirements?", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "Yes, you change exchange your driver license.", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "Where can I get more information about this?", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "You can find this information on our website under Driver License Class Descriptions [ 4 ] MV-500C.", "session_id": "doc2dial_2285"}
{"topic_shift": true, "utterance": "Where can I find more information on becoming a Commercial Driver?", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "This information can also be found on our website under Commercial Drivers.", "session_id": "doc2dial_2285"}
{"topic_shift": false, "utterance": "Hello, I would like to know what to do once I have applied?", "session_id": "doc2dial_815"}
{"topic_shift": true, "utterance": "Once we receive your request, we will review it and contact you if we have any questions. We may request additional documents from you before we can process your request.", "session_id": "doc2dial_815"}
{"topic_shift": true, "utterance": "How can I check the status of the request?", "session_id": "doc2dial_815"}
{"topic_shift": false, "utterance": "You can check the status of your application online using your personal my Social Security account.", "session_id": "doc2dial_815"}
{"topic_shift": false, "utterance": "can't verify your status online?", "session_id": "doc2dial_815"}
{"topic_shift": false, "utterance": "If I find it difficult to verify it online", "session_id": "doc2dial_815"}
{"topic_shift": false, "utterance": "in that case you can call us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. at 5:30 p.m., Monday through Friday.", "session_id": "doc2dial_815"}
{"topic_shift": true, "utterance": "What do I do while preparing to apply for benefits?", "session_id": "doc2dial_815"}
{"topic_shift": false, "utterance": "First gather the documents listed on our Medicare, Retirement & Spouse Online Application Checklist. Instructions on how to submit your documents will appear at the end of the online application.", "session_id": "doc2dial_815"}
{"topic_shift": true, "utterance": "where can I get more information?", "session_id": "doc2dial_815"}
{"topic_shift": false, "utterance": "visit Appeal a decision.", "session_id": "doc2dial_815"}
{"topic_shift": true, "utterance": "How do I request the benefit?", "session_id": "doc2dial_815"}
{"topic_shift": false, "utterance": "Applying online is the easiest way to complete your application in a time that works for you, without having to go to the Social Security office. You can also file an application over the phone or at a Social Security office.", "session_id": "doc2dial_815"}
{"topic_shift": false, "utterance": "Can you explain the Veterans Educational Assistance Program?", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Veterans Educational Assistance Program or VEAP offers a $2 to $1 government-match program for educational assistance if you use part of your military pay to cover cost of school.", "session_id": "doc2dial_3819"}
{"topic_shift": true, "utterance": "What must be true to be eligible for VEAP benefits?", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Did you enter service for the first time between January 1, 1977 and June 30, 1985?", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Yes, I entered service between January 1, 1977 and June 30, 1985.", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Did you open and put money into your VEAP account before April 1, 1987?", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "yes, I money into my VEAP account and opened it before April 1, 1987.", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Did you put in $2700 on your own?", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Yes, I put $2700 into my VEAP account on my own.", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Did you finish your first period of service and not receive a dishonorable discharge?", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Yes, I finished my first period of service with no dishonorable discharge.", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "The you are eligible for VEAP benefits.", "session_id": "doc2dial_3819"}
{"topic_shift": false, "utterance": "Hello, can you give me the phone numbers to request benefits to retirees?", "session_id": "doc2dial_801"}
{"topic_shift": true, "utterance": "You can call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 at certain times.", "session_id": "doc2dial_801"}
{"topic_shift": false, "utterance": "Can I make several requests by phone?", "session_id": "doc2dial_801"}
{"topic_shift": false, "utterance": "Perfect, and in relation to retiree benefits?", "session_id": "doc2dial_801"}
{"topic_shift": true, "utterance": "It is recommended to apply online, the process is easier.", "session_id": "doc2dial_801"}
{"topic_shift": false, "utterance": "Of course, you can also file an application over the phone or at a Social Security office.", "session_id": "doc2dial_801"}
{"topic_shift": true, "utterance": "What is the process to withdraw the application?", "session_id": "doc2dial_801"}
{"topic_shift": false, "utterance": "It is noteworthy that you have up to 12 months to withdraw your request, of course if you change your mind.", "session_id": "doc2dial_801"}
{"topic_shift": true, "utterance": "Where can you obtain more information?", "session_id": "doc2dial_801"}
{"topic_shift": false, "utterance": "You can visit Appeal a decision, to further expand the information.", "session_id": "doc2dial_801"}
{"topic_shift": true, "utterance": "What if you don't live in the United States?", "session_id": "doc2dial_801"}
{"topic_shift": false, "utterance": "It is important that you visit the Federal Benefits Unit of your country of residence.", "session_id": "doc2dial_801"}
{"topic_shift": false, "utterance": "What is involved in the hearing process surrounding complaints and charges regarding repair and body shops?", "session_id": "doc2dial_1968"}
{"topic_shift": true, "utterance": "You are entitled to bring an attorney of your choice to the hearing. In cases like this, the DMV is the petitioner and the complainant may be called as a witness", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "What happens as a result of one of these hearings?", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "The results vary, in some instances, the ALJ are ordered to pay all, some or none of the charges. There may also be no action, or a warning, or a suspension handed out, or a revocation applied and/or civil penalties issued", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "What is I want to appeal a decision made at a hearing?", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "In order to appeal the decision made at a hearing, you have 60 days from the date of decision to file an Appeal From DMV Hearing Determination, and this must be filed along with the appropriate fee", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "What if the ALJ at the hearing imposes civil penalties?", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "If this is the case, you will receive a letter shortly after the hearing. To prevent the loss of your operating privileges, you will be required to pay all fines and penalties imposed", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "What happens if I decide to pay my fine and any penalties imposed or serve out any period of suspension?", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "After complete compliance with the findings of the hearing, you will be entitled to resume your business", "session_id": "doc2dial_1968"}
{"topic_shift": false, "utterance": "What do I need to register a moped?", "session_id": "doc2dial_1983"}
{"topic_shift": true, "utterance": "Do you know what is considered a motorcycle of limited use (also known as a moped)?", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "That does not apply to me, I need another...", "session_id": "doc2dial_1983"}
{"topic_shift": true, "utterance": "Ok, did you know that there are special requirements to operate a limited-use motorcycle (moped) in New York?", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "That does not apply to me.", "session_id": "doc2dial_1983"}
{"topic_shift": true, "utterance": "Ok, come on again I would like to know what you need to take to the DMV...", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "I'm really not much help from you, it doesn't apply to me", "session_id": "doc2dial_1983"}
{"topic_shift": true, "utterance": "How to know if my moped needs insurance?", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "To know if your moped needs insurance, you must provide us with proof that your insurance company will issue. Bring a copy of your insurance identification cards to the nearest DMV and we will gladly assist you.", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "How do I make a Registration Request?", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "You will need a completed title PDF [4] MV-82", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "Ok, do I need to wear?", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "You need proof of insurance if 2 of them are required.", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "Why do you require 2 of them?", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "They are only protocols, as I said before you need proof of insurance to help you with your problem.", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "How is the class of the vehicle determined? Could you specify the requirements that I must meet?", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "The class is determined by the maximum speed range of the vehicle.You must be at least 16 years of age to register a vehicle in New York in addition to a learner's permit or a valid non-driver identification card that can serve as proof of identity and age.", "session_id": "doc2dial_1983"}
{"topic_shift": false, "utterance": "I need information for applying for medicare only", "session_id": "doc2dial_632"}
{"topic_shift": true, "utterance": "Are you full retirment age?", "session_id": "doc2dial_632"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_632"}
{"topic_shift": true, "utterance": "Are you interested on ligetime benefits or just medicare", "session_id": "doc2dial_632"}
{"topic_shift": false, "utterance": "Do just applying for medicare only", "session_id": "doc2dial_632"}
{"topic_shift": true, "utterance": "Do you plan to continue working?", "session_id": "doc2dial_632"}
{"topic_shift": false, "utterance": "This is not applicable to me", "session_id": "doc2dial_632"}
{"topic_shift": true, "utterance": "For more information that will help you decide the best time to start benefits read Your Health Insurance Coverage", "session_id": "doc2dial_632"}
{"topic_shift": false, "utterance": "What are other thing to consider for health insurance coverage?", "session_id": "doc2dial_632"}
{"topic_shift": false, "utterance": "Medicare is our country 's health insurance program for people age 65 or older but it does not cover all medical expenses or the cost of mostlong - term care", "session_id": "doc2dial_632"}
{"topic_shift": true, "utterance": "What about if my group health plan coverage ends during my initial enrollment period for medicare part B?", "session_id": "doc2dial_632"}
{"topic_shift": false, "utterance": "If it  ends during your initial enrollment period for Medicare Part B you do not qualifyfor a SEP", "session_id": "doc2dial_632"}
{"topic_shift": false, "utterance": "Hello I need information about The \"Consumer Bill of Rights\"", "session_id": "doc2dial_2252"}
{"topic_shift": true, "utterance": "Under the Repair Shops Act, you have the following rights when it comes to a repair shop", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "Do you want to request an estimate in writing?", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2252"}
{"topic_shift": true, "utterance": "I would like more information but I don't know whether to go to the store", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "Don't be afraid to ask questions. Store management should take the time to explain repairs and required prices, discuss problems, and tell you about employee training and experience.", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "what records should you keep?", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "Keep all records, including estimates, invoices, work orders, receipts, warranties, and guarantees. In addition to their importance in the event that you file a repair complaint, these documents serve as your service record and could increase the resale value of your vehicle.", "session_id": "doc2dial_2252"}
{"topic_shift": true, "utterance": "What if the store prepares a written work order?", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "If the store prepares a written work order, it must give you a copy.", "session_id": "doc2dial_2252"}
{"topic_shift": true, "utterance": "What can I do if I want to send electronically?", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "Download the complaint report available at the link above to your personal device. Attach and then email the full report as well as any supporting documents to [protected email]. Email the full report as well as any supporting documents to [protected email]. Please note that DMV staff will contact you by email.", "session_id": "doc2dial_2252"}
{"topic_shift": true, "utterance": "What if I receive a court order from another entity?", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "DMV refund is not available.", "session_id": "doc2dial_2252"}
{"topic_shift": false, "utterance": "I came here to get some information about renewing a business license. Can you answer me a few questions about renewing it by mail?", "session_id": "doc2dial_2534"}
{"topic_shift": true, "utterance": "Of course. You can renew it by mail, for example. We will send you a Facility Renewal Application VS-2. Simply complete the application and send it with a check for your renewal fee to.", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "Did you NOT receive your application by mail?", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "Yes, I didn't receive any application by mail.", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "Then you should call the Office of Vehicle Safety and Clean Air at 1-518-474-0919.", "session_id": "doc2dial_2534"}
{"topic_shift": true, "utterance": "Will do. Can I also renew the license early, before it runs out?", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "Yes, you can renew if the facility certificate Inspection Station license will expire within the next 60 days.", "session_id": "doc2dial_2534"}
{"topic_shift": true, "utterance": "That's good to know. What can you tell me about the license period?", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "All business registrations and Inspection Station licenses are valid for 2 years.", "session_id": "doc2dial_2534"}
{"topic_shift": true, "utterance": "And what if the license is expired?", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "You can renew if the facility certificate or Inspection Station license expired within the last six months.", "session_id": "doc2dial_2534"}
{"topic_shift": true, "utterance": "There's another problem. I have been charged as guilty for commiting a crime, which I didn't do. Does this pose a problem when renewing my license?", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "In that case complete the Facility Renewal Application VS-2 and a Statement of Ownership and/or Permission to Use Place of Business (VS-19) and send it to us by mail.", "session_id": "doc2dial_2534"}
{"topic_shift": true, "utterance": "But I could renew it right away, before it is expired, right?", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "Correct. You can renew it if the facility certificate Inspection Station license will expire within the next 60 days.", "session_id": "doc2dial_2534"}
{"topic_shift": false, "utterance": "I am looking to get a card for my child as a foreign born US citizen. What documents do you need?", "session_id": "doc2dial_154"}
{"topic_shift": true, "utterance": "Make sure all documents are current. You will need a consular report of birth abroad.", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "If your child does not have a foreign birth certificate, you can submit your child's passport. We need proof of age.", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "What if I do not have a foreign birth certificate?", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "You should submit your child's passport or any other DHS form to prove your child's age.", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "Can I use an old passport or school records?", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "Yes, either of those will work.", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "Are there any other documents I can use?", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "You can use your child's passport or a DHS form to prove your child's age.", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "What if I cannot find that document?", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "You can use a state ID card (not a driver's license).", "session_id": "doc2dial_154"}
{"topic_shift": true, "utterance": "Is this how I get a social security card for my child born out of the US?", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "Yes. Make sure you submit the required documents.", "session_id": "doc2dial_154"}
{"topic_shift": false, "utterance": "hi i'm looking for information on healthcare costs could you help me", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "Sure. as an organization We are committed to providing free medical care for military service-related conditions and for veterans with catastrophic disabilities and disability ratings of at least 50%, as well as for those who cannot afford care", "session_id": "doc2dial_1029"}
{"topic_shift": true, "utterance": "Want to find out more about Understanding VA Health Care Costs?", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1029"}
{"topic_shift": true, "utterance": "Are you able to get free health care from veterans as a veteran?", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1029"}
{"topic_shift": true, "utterance": "Do you want to know if you have to pay for your care, tests or medications?", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "You may have to pay a fixed amount for some types of care, tests, and medications you receive from a VA healthcare provider or an approved community healthcare provider to treat conditions unrelated to your service.", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "Do you know what the term unemployment means?", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1029"}
{"topic_shift": true, "utterance": "What other services do they offer for free?", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "We also provide certain other services for free. These include readjustment counseling and related mental health services, care for problems related to MST military sexual sexual trauma, and a registry health exam to determine if you are at risk for health problems related to your military service.", "session_id": "doc2dial_1029"}
{"topic_shift": true, "utterance": "What happens if I am eligible for VA medical care?", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "If you will need to pay copays for certain types of care or drugs", "session_id": "doc2dial_1029"}
{"topic_shift": false, "utterance": "I need to update my address.", "session_id": "doc2dial_2520"}
{"topic_shift": true, "utterance": "Have you had a recent address change?", "session_id": "doc2dial_2520"}
{"topic_shift": false, "utterance": "Not yet, but I'm getting ready to move.", "session_id": "doc2dial_2520"}
{"topic_shift": true, "utterance": "How do I make payments?", "session_id": "doc2dial_2520"}
{"topic_shift": false, "utterance": "You can submit your payment at the DMV Revenue Accounts Drop box. Be advised that any check or money order dropped off after 3:00pm will not be entered into your escrow account until the next day.", "session_id": "doc2dial_2520"}
{"topic_shift": true, "utterance": "How do I change my escrow amount?", "session_id": "doc2dial_2520"}
{"topic_shift": false, "utterance": "You need to send a request to DMV Revenue Accounts on your letterhead. It must be signed, dated, and include your account number.", "session_id": "doc2dial_2520"}
{"topic_shift": false, "utterance": "Why is it saying my account is disabled?", "session_id": "doc2dial_2520"}
{"topic_shift": false, "utterance": "If your account balance is zero or a negative amount, your account will be disabled.", "session_id": "doc2dial_2520"}
{"topic_shift": true, "utterance": "How does an escrow account work?", "session_id": "doc2dial_2520"}
{"topic_shift": false, "utterance": "An escrow accounts acts as an alternative to sending checks or money orders for DMV transactions.", "session_id": "doc2dial_2520"}
{"topic_shift": false, "utterance": "Yes I would like some information about getting a Social Security card for my daughter who is not a citizen.", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "As a rule, only noncitizens who have permission to work from the DHS (Department of Homeland Security) can apply for a Social Security number.", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "Does she need a card for another purpose?", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "She does not have permission to work from DHS but needs a card anyway, is it possible?", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "We have a section called \" If your child does not have permission to work \" where you will find more information on the subject.", "session_id": "doc2dial_140"}
{"topic_shift": true, "utterance": "What if she needs a number in order to qualify for benefits?", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "In that case, you must bring us a letter from the government agency in question. The letter must be on letterhead stationery and it must specifically identify your child as the applicant.", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "Can it be a photocopy?", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "No form letters or photocopies will be accepted.", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "What other documents do I need to bring?", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "You must show us your child 's current U.S. immigration document, such as a Lawful Permanent Resident Card (I-551).", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "Anything else?", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "Social Security will need to see her current DHS document.", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "Is her passport from Jordan acceptable?", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "It can be shown along with an I-94 Arrival / Departure Record.", "session_id": "doc2dial_140"}
{"topic_shift": false, "utterance": "I want to plan for my retirement.", "session_id": "doc2dial_626"}
{"topic_shift": true, "utterance": "Do you want to applu for Medicare only?", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "Yes, I think so.", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "Are you within 3 months of turning 65 and not ready to start your monthly Social Security benefits yet?", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "then you can use our online retirement application to sign up just for Medicare and then you can wait to apply for your retirement benefits later.", "session_id": "doc2dial_626"}
{"topic_shift": true, "utterance": "About SEP, what if my group health plan coverage ends during my initial enrollment period for Medica Part B?", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "then you would not qualify for a SEP.", "session_id": "doc2dial_626"}
{"topic_shift": true, "utterance": "How would affect me if I decide to apply for my retirement benefits later?", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "It could, for example, affect the lifetime benefits we can pay on your account.", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "anything else?", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "yes, it can also affect your health insurance coverage.", "session_id": "doc2dial_626"}
{"topic_shift": true, "utterance": "Do you recommend to sign up for medical insurance Part B?", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "Did you sign up for Medicare already?", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "yes, I did.", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "then you should have got asked if you want to enroll in Medicare Part B. Doing so it's on you but if you don't it could delay your coverage.", "session_id": "doc2dial_626"}
{"topic_shift": false, "utterance": "Can you give me details of the forgiveness of public service loans?", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "Do you work for a US federal, state, local, or tribal government or a nonprofit organization?", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3158"}
{"topic_shift": true, "utterance": "if you switch to an IDR plan and don't want to pay a higher amount", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "if that's the case the PSLF Program may not benefit you", "session_id": "doc2dial_3158"}
{"topic_shift": true, "utterance": "What is considered full-time employment for the PSLF?", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "You are generally considered to be working full-time if you meet your employer's definition of full-time or work at least 30 hours per week, whichever is greater.", "session_id": "doc2dial_3158"}
{"topic_shift": true, "utterance": "what are the PSLF help tools", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "these toolsThey will help you understand more about the PSLF Program and what you must do to participate and possibly forgive your loans.", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "Did you complete the PSLF help tool process?", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "You will need to print the PDF document that the tool generates, sign it yourself, have your employer sign it, and then send the form to the PSLF Server as indicated in the printed PDF document.", "session_id": "doc2dial_3158"}
{"topic_shift": false, "utterance": "What form do I need to use for a Snowmobile Dealer?", "session_id": "doc2dial_2246"}
{"topic_shift": true, "utterance": "Did you\u00a0 apply for a snowmobile dealer certificate form", "session_id": "doc2dial_2246"}
{"topic_shift": false, "utterance": "No, I have not applied yet for a snowmobile dealer certifcate.", "session_id": "doc2dial_2246"}
{"topic_shift": true, "utterance": "What is the on-site investigation about?", "session_id": "doc2dial_2246"}
{"topic_shift": false, "utterance": "The inspector arrives to inspect your facility and will be checking your dealer starter kit, permanently mounted signs that are able to be seen from the street.", "session_id": "doc2dial_2246"}
{"topic_shift": true, "utterance": "Does the DMV endorse the companies?", "session_id": "doc2dial_2246"}
{"topic_shift": false, "utterance": "The DMV does not endorse the companies.", "session_id": "doc2dial_2246"}
{"topic_shift": true, "utterance": "What if my signs are not visible from the street?", "session_id": "doc2dial_2246"}
{"topic_shift": false, "utterance": "If your signs are not visible, then the AFI will deny your application.", "session_id": "doc2dial_2246"}
{"topic_shift": true, "utterance": "What if I have not gotten my Certificate of Authority yet?", "session_id": "doc2dial_2246"}
{"topic_shift": false, "utterance": "Please, do not submit your application with the DMV yet.", "session_id": "doc2dial_2246"}
{"topic_shift": false, "utterance": "Hello, i'm need for additional information about vehicle registering.", "session_id": "doc2dial_1997"}
{"topic_shift": true, "utterance": "Wanted to know about the so-called VIN numbers please?", "session_id": "doc2dial_1997"}
{"topic_shift": false, "utterance": "Sure. VIN stands for Vehicle Identification Number, and there is some laws applicable to them.", "session_id": "doc2dial_1997"}
{"topic_shift": true, "utterance": "I recently bought a car in a private sale, Is there anything i need to do with that?", "session_id": "doc2dial_1997"}
{"topic_shift": false, "utterance": "You need to get the car's taxes calculated. For that, you and the seller need both to fill a form DTF-802,  so the DMV can do the taxes maths.", "session_id": "doc2dial_1997"}
{"topic_shift": true, "utterance": "And in any case i need to register more than one vehicle?", "session_id": "doc2dial_1997"}
{"topic_shift": false, "utterance": "That info can be located in any of the web pages listed on DMV's page.", "session_id": "doc2dial_1997"}
{"topic_shift": true, "utterance": "Is there any proceeding involved in the eventuality i buy a car in NY and happens i wasn't a resident?", "session_id": "doc2dial_1997"}
{"topic_shift": false, "utterance": "To fix that, please use form DTF-803, so you can receive a non-resident exemption from NYS sales tax.", "session_id": "doc2dial_1997"}
{"topic_shift": true, "utterance": "Given i meet NYS requirements, i can register a vehicle, isn't?", "session_id": "doc2dial_1997"}
{"topic_shift": false, "utterance": "That's correct. If you meet those requirements, registration is possible.", "session_id": "doc2dial_1997"}
{"topic_shift": false, "utterance": "Hey there. I was looking information related of if there is anyway to get the federal loan canceled or something like that.", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "Sure, no problem. There are some ways or methods that will get your federal perkins loan fully canceled or even discharged.", "session_id": "doc2dial_3170"}
{"topic_shift": true, "utterance": "Do you want to give it a try?", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "Yes, I would like to see if this is possible, to try it.", "session_id": "doc2dial_3170"}
{"topic_shift": true, "utterance": "Great. Do you want to know which are the requirements for this?", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "Yes, please. Tell me what needs to be done to reach this goal.", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "No problem, to qualify for a 100 percent of a federal perkins loan fully cancellation you'll need to have done some things like served full-time in a public or nonprofit elementary or secondary school. Have you done or doing this?", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "Yes, I am currently working in a elementary school.", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "That's is just great. Is this a school for low income families?", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "No, not really, but I'm not pretty sure.", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "OK, but here do you serve as a special education teacher?", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "No, not at all.", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "And what about science, mathematics, languages or fields that the states needs?", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "No, not exactly, as far as I know.", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "Then, if that's the case. You probably won't be able to get a cancellation of your loan, sorry.", "session_id": "doc2dial_3170"}
{"topic_shift": false, "utterance": "Hello there. Can you tell me how to apply for a Veteran ID card?", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "Of course. A Veteran ID card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. Here you can find out if you're eligible for a Veteran ID Card and how to apply.", "session_id": "doc2dial_1767"}
{"topic_shift": true, "utterance": "Sounds great. But what if I have a discharge status that isn't listed?", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "In that case we'll have to verify your eligibility before we approve your application.", "session_id": "doc2dial_1767"}
{"topic_shift": true, "utterance": "That's only fair. How can I contact you if I need further help?", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "You can send us an email at vic@va.gov.", "session_id": "doc2dial_1767"}
{"topic_shift": true, "utterance": "Got that written down. Great. Can we go over the requirements I need to fulfill to get the card?", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "In that case, I'm afraid you aren't eligible for a Veteran ID card.", "session_id": "doc2dial_1767"}
{"topic_shift": true, "utterance": "We'll see about that. I'll apply anyway. Which documents do I need to apply?", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "You need your Social Security number and a digital copy of your DD214, DD256, DD257, or NGB22 that you can upload.", "session_id": "doc2dial_1767"}
{"topic_shift": true, "utterance": "What happens after that?", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "After that, we'll send you an email letting you know the status of your application.", "session_id": "doc2dial_1767"}
{"topic_shift": false, "utterance": "Can I get More information and resources", "session_id": "doc2dial_1001"}
{"topic_shift": true, "utterance": "Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program .", "session_id": "doc2dial_1001"}
{"topic_shift": true, "utterance": "ar eyou looking for information on gi benefits?", "session_id": "doc2dial_1001"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1001"}
{"topic_shift": true, "utterance": "where do I Get career and employment assistance", "session_id": "doc2dial_1001"}
{"topic_shift": false, "utterance": "Our programs can help you learn new skills , find a new job , start a new business , get educational counseling , or return to your former job", "session_id": "doc2dial_1001"}
{"topic_shift": true, "utterance": "Do you offer information on  Careers and employment", "session_id": "doc2dial_1001"}
{"topic_shift": false, "utterance": "yes. On this page, Get career and employment assistances Manage your careers  More information and resources", "session_id": "doc2dial_1001"}
{"topic_shift": true, "utterance": "what if i have a service connected disability?", "session_id": "doc2dial_1001"}
{"topic_shift": false, "utterance": "find out if you 're eligible for vocational rehab", "session_id": "doc2dial_1001"}
{"topic_shift": true, "utterance": "How do I get help if I'm homeless or at risk of becoming homeless?", "session_id": "doc2dial_1001"}
{"topic_shift": false, "utterance": "We offer many programs and services that may help including free health care and , in some cases , free limited dental care", "session_id": "doc2dial_1001"}
{"topic_shift": false, "utterance": "Hello, good day. I have a question regarding to what happens if I get a traffic wicket in another state.", "session_id": "doc2dial_2508"}
{"topic_shift": true, "utterance": "Do you have any ticket for a traffic violation?", "session_id": "doc2dial_2508"}
{"topic_shift": false, "utterance": "Yes. I think I have one.", "session_id": "doc2dial_2508"}
{"topic_shift": false, "utterance": "Well, in that case, you need to know that your NY state driver license may be suspended if you fail to answer a ticket for a moving violation on any state except for alaska, california, michigan, montana, oregon or wisconsin.", "session_id": "doc2dial_2508"}
{"topic_shift": true, "utterance": "What happens if I'm under 21, and got the ticket?", "session_id": "doc2dial_2508"}
{"topic_shift": false, "utterance": "Did you committed any driving violation related to alcohol or drug out-of-state?", "session_id": "doc2dial_2508"}
{"topic_shift": false, "utterance": "Yes, I think I have committed one related to alcohol.", "session_id": "doc2dial_2508"}
{"topic_shift": false, "utterance": "For that kind of cases, your new york state driver license will be revoked for at least a year.", "session_id": "doc2dial_2508"}
{"topic_shift": true, "utterance": "And what happens if this violation occurred on canada?", "session_id": "doc2dial_2508"}
{"topic_shift": false, "utterance": "In that case your NYS driver license will be revoked for at least 90 days.", "session_id": "doc2dial_2508"}
{"topic_shift": true, "utterance": "This also applies for higher charges?", "session_id": "doc2dial_2508"}
{"topic_shift": false, "utterance": "In that case, your NY state driver license will be revoked.", "session_id": "doc2dial_2508"}
{"topic_shift": false, "utterance": "How Much Can I Earn And Still Get Benefits?", "session_id": "doc2dial_3616"}
{"topic_shift": true, "utterance": "are you currently working?", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "ok great!  If you are younger than full retirement age and make more than the yearly earnings limit", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "IS there a limit on how much I can earn?", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "For 2019 , that limit is $ 17,640", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "Are you under full retirement age?", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "For 2019 , that limit is $ 17,640", "session_id": "doc2dial_3616"}
{"topic_shift": true, "utterance": "Will it ever increase?", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "ok great", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "If I work will it increase?", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "we will recalculate your benefit amount We pay the increase retroactive to January the year after you earned the money .", "session_id": "doc2dial_3616"}
{"topic_shift": true, "utterance": "How Much Can I Earn And Still Get Benefits?", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "If you are under full retirement age for the entire year , [16] we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "session_id": "doc2dial_3616"}
{"topic_shift": false, "utterance": "I need help with replacement card for a U.S. born adult.", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "You can replace your social security card for free if it is lost or stolen; but you also may not need to get a replacement card.", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "Are you age 18 or older with a U.S. mailing address and have a my Social Security account?", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "No I do not have a my Social Security account and am not 18 or older.", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "Do you need more information about creating my Social Security account and getting a replacement card online?", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "Yes, I would like to know about getting a my Social Security account and getting a replacement card online.", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "Please, just go visit our Social Security Number and Card website.", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "Do I need to visit the Social Security Number and Card website?", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "Yes, if you want information about creating an account visit our Social Security Number and Card website.", "session_id": "doc2dial_168"}
{"topic_shift": true, "utterance": "What do i need to do if I do not have one of the documents or cannot get a replacement in less than ten days?", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "We will ask to see other documents and they must be current and not expired, show your name, identifying information such as date of birth or age, and a recent photograph.", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "What kind of proof of identity do I need for Social Security?", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "You can use a U.S. driver's license or state issue  non-driver id card.", "session_id": "doc2dial_168"}
{"topic_shift": false, "utterance": "Can I apply for retirement benefits or medicare?", "session_id": "doc2dial_3602"}
{"topic_shift": true, "utterance": "you are asking if you can apply for retirement or medicare benefits correct?", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "that is correct.", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "ok thank you. Apply Online", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "I am hard of hearing what do I do?", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "That is not a problem you can call us at TTY 1-800-325-0778.", "session_id": "doc2dial_3602"}
{"topic_shift": true, "utterance": "Do I need a birth certificate?", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "yes. If you do not have a birth certificate ,you may request one from the state where you were born", "session_id": "doc2dial_3602"}
{"topic_shift": true, "utterance": "Are there any retirement websites?", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "was your pension plan terminated?", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "no.", "session_id": "doc2dial_3602"}
{"topic_shift": true, "utterance": "What doi need when applying?", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "Please be ready to supply the information we need to approve your application for these benefits", "session_id": "doc2dial_3602"}
{"topic_shift": false, "utterance": "Good morning, how you doing?. I'm looking some information about how to appeal to a veterans law judge, please.", "session_id": "doc2dial_1015"}
{"topic_shift": true, "utterance": "No problem. All you have to do is download VA Form 10182: Board Appeal. Then you must follow the procedure related there.", "session_id": "doc2dial_1015"}
{"topic_shift": true, "utterance": "Are you going to request a Board Appeal?", "session_id": "doc2dial_1015"}
{"topic_shift": false, "utterance": "No, not at all. Just asking about it ,that's all.", "session_id": "doc2dial_1015"}
{"topic_shift": true, "utterance": "Anyhow, lets say i do an appeal and then want to request something else if my initial claim fails, can i request a higher level review?", "session_id": "doc2dial_1015"}
{"topic_shift": false, "utterance": "Oh yeah, you can do that without any problem. Be aware you don't have this option available after a higher level review or board decision.", "session_id": "doc2dial_1015"}
{"topic_shift": true, "utterance": "O.k, i'll try to keep that on mind. Another thing, VA has scheduled some tests for me, I guess it's better not to miss them, isn't?", "session_id": "doc2dial_1015"}
{"topic_shift": false, "utterance": "You're right. better not to miss them.", "session_id": "doc2dial_1015"}
{"topic_shift": true, "utterance": "Right, it is obvious really. Umm, i see you offer many options, but what if i need even more help from you or VA?", "session_id": "doc2dial_1015"}
{"topic_shift": false, "utterance": "If you are in need of help, you can enlist a VA organization or VA-accredited attorney or agent to help you request a decision review.", "session_id": "doc2dial_1015"}
{"topic_shift": true, "utterance": "Good to know that. Sorry for this, but, if after all this, i'm in need of a revision from senior reviewer?", "session_id": "doc2dial_1015"}
{"topic_shift": false, "utterance": "You can proceed without any problem. Just start by downloading VA Form 20-0996: Higher-Level Review.", "session_id": "doc2dial_1015"}
{"topic_shift": false, "utterance": "I need help with a Veteran ID", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "A Veteran ID Card is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. We can help you find out if you are eligible for a Veteran ID Card and how to apply .", "session_id": "doc2dial_1773"}
{"topic_shift": true, "utterance": "How do I get a new one?", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "To request a new card please send us an email at vic@va.gov", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "is that how to get a new card if it was lost?", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "You can replace your Veteran ID card if it gets lost or stolen by emailing us at vic@va.gov", "session_id": "doc2dial_1773"}
{"topic_shift": true, "utterance": "what do I need to get the card?", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "Did you serve on active duty,  in the Reserves , or in the National Guard including the Coast Guard?", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "yes I was in the Army", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "Did you receive an honorable or general discharge under honorable conditions?", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "no I did not", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "I am sorry but you are not eligible for a Veteran ID Card", "session_id": "doc2dial_1773"}
{"topic_shift": false, "utterance": "I need to know who I can contact to answer my PSLF questions.", "session_id": "doc2dial_3164"}
{"topic_shift": true, "utterance": "I can assist you with that, but would you like to hear about additional sources of information available to you?", "session_id": "doc2dial_3164"}
{"topic_shift": false, "utterance": "Yes, that would be very helpful.", "session_id": "doc2dial_3164"}
{"topic_shift": false, "utterance": "Excellent. The first place you should go to for information is the PSLF FAQ page.", "session_id": "doc2dial_3164"}
{"topic_shift": true, "utterance": "What types of employment qualify me for the PSLF Program?", "session_id": "doc2dial_3164"}
{"topic_shift": false, "utterance": "Those who work for a government organization at any level(state, federal, local, tribal) qualify for the PSLF Program.", "session_id": "doc2dial_3164"}
{"topic_shift": true, "utterance": "I went to the FAQ page, but I still have questions. Who can I contact to help me?", "session_id": "doc2dial_3164"}
{"topic_shift": false, "utterance": "Since you were unable to find the information that you need on the FAQ page, your next step will be to contact FedLoan Servicing at 1-855-265-4038.", "session_id": "doc2dial_3164"}
{"topic_shift": true, "utterance": "Which repayment plans qualify for this program?", "session_id": "doc2dial_3164"}
{"topic_shift": false, "utterance": "All income-driven repayment IDR plans and plans that base your monthly payment on your income qualify for the program.", "session_id": "doc2dial_3164"}
{"topic_shift": true, "utterance": "I have a FFEL Program loan. Am I eligible for the program?", "session_id": "doc2dial_3164"}
{"topic_shift": false, "utterance": "Loans from the FFEL Program and Federal Perkins Loan Program do not qualify for this program. However, if you were to consolidate your loan into a Direct Consolidation Loan, you could be eligible.", "session_id": "doc2dial_3164"}
{"topic_shift": false, "utterance": "Greetings and good morning. Please, i would to know when my social security benefit could start?", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "Has been your application approved yet?", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "Yes, yes, my application has been approved, that's why i'm asking.", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "Excellent, and congratulations. Now that you're approved, you should expect your first social security benefit to be paid for the sixth full month after the date we find that your disability began.", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "Could you give me some example please?", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "Sure. If you went on disability on February, you would get your first benefit on August. As easy as that.", "session_id": "doc2dial_395"}
{"topic_shift": true, "utterance": "Ok, i see it now. Say, i heard from some people that some government benefits can affect my social security payments, where can i find information about it?", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "No problem. You can refer yourself to the following publications: How workers compensation and other disability payments may affect your benefit, and Windfall Elimination Provision. There you'll find what you need.", "session_id": "doc2dial_395"}
{"topic_shift": true, "utterance": "Thanks, i'll check them out soon. Please, can you tell me how much i will receive for the benefit?", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "For that, you better get an estimate. In any case, you can get one logging in your personal My Social Security account or using the benefit calculator so you can determine the amount of your benefit.", "session_id": "doc2dial_395"}
{"topic_shift": true, "utterance": "What other publications can i use about this topic?", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "Well, you can use any of the following: Disability Benefits; What you need to know when you get social security disability benefits; and lastly, Other disability publications.", "session_id": "doc2dial_395"}
{"topic_shift": false, "utterance": "I need to update my address on my driver's license.", "session_id": "doc2dial_2093"}
{"topic_shift": true, "utterance": "Has your spouse passed away?", "session_id": "doc2dial_2093"}
{"topic_shift": false, "utterance": "No, I just moved and need to update my address.", "session_id": "doc2dial_2093"}
{"topic_shift": true, "utterance": "My previous house has been settled.", "session_id": "doc2dial_2093"}
{"topic_shift": false, "utterance": "Ok, you can call the DMV Revenue Accounting line at 888-525-5245", "session_id": "doc2dial_2093"}
{"topic_shift": true, "utterance": "If I mail in a copy of their death certificate and license, will it prevent identity theft?", "session_id": "doc2dial_2093"}
{"topic_shift": false, "utterance": "Yes, we can help with that.", "session_id": "doc2dial_2093"}
{"topic_shift": true, "utterance": "How do I get my deceased husband's vehicle transferred into my name?", "session_id": "doc2dial_2093"}
{"topic_shift": false, "utterance": "I can send you a PDF checklist that you can use to help with transferring the ownership of the vehicle over to you.", "session_id": "doc2dial_2093"}
{"topic_shift": true, "utterance": "Thank you, it is a difficult time for me, but I know I need to get this issue resolved.  What about page 4?", "session_id": "doc2dial_2093"}
{"topic_shift": false, "utterance": "I am so very sorry for your loss.  I can walk you through page 4 and what you need to do.", "session_id": "doc2dial_2093"}
{"topic_shift": true, "utterance": "Am I able to get a refund of my husband's registration fee ?", "session_id": "doc2dial_2093"}
{"topic_shift": false, "utterance": "Yes, let me see what I can do for you on that.", "session_id": "doc2dial_2093"}
{"topic_shift": false, "utterance": "I have some questions about closed school loan discharges.", "session_id": "doc2dial_3399"}
{"topic_shift": true, "utterance": "Do you want to know which benefits you have by receiving a closed school loan discharge?", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "Yes, go ahead.", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "You can have several advantages by receiving a closed school loan discharge.", "session_id": "doc2dial_3399"}
{"topic_shift": true, "utterance": "What if I initially enrolled in a program, but decided not to continue with that program and transferred to another?", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "If you were then unable to complete the second program because the school closed, only loans you received for the second program could potentially be discharged.", "session_id": "doc2dial_3399"}
{"topic_shift": true, "utterance": "Can I still get a discharge of the loans if my school closes down and I enroll in a similar program at another school?", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "Well, it depends.", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "Let's be more specific then. What if I completed a similar program through a teach-out?", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "In that case, by transferring academic credits or hours from the closed school, or by any other comparable means, you are not eligible for a closed school discharge.", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "Could I still be eligible for a discharge somehow?", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for discharge if you completed or are in the process of completing a comparable program at another school.", "session_id": "doc2dial_3399"}
{"topic_shift": false, "utterance": "What is shown on my lifetime driving record?", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "A lifetime driving record contains all the information DMV possesses about you.", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "Is there any specific information you are seeking on your driving record such as suspensions and revocations?", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "Yes, will all suspensions on my license be shown on my driving record?", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "On your standard driving record, most suspensions will be removed 4 years from the suspension date. However, all suspensions that you have received since you've obtained your license will show up on your lifetime driving record.", "session_id": "doc2dial_2087"}
{"topic_shift": true, "utterance": "What do I do if I think that suspension information is wrong in my driving record abstract?", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "IPlease contact the DMV Call Center. They will be able to assist you with this problem.", "session_id": "doc2dial_2087"}
{"topic_shift": true, "utterance": "Will suspensions that I obtained out of state show up on my lifetime driving record?", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "Yes. The address and phone number of the court that issued your suspension will be recorded in your lifetime driving record.", "session_id": "doc2dial_2087"}
{"topic_shift": true, "utterance": "What information about my current license is recorded in my lifetime driving record?", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "Your license class and current expiration date will be included in your lifetime driving record.", "session_id": "doc2dial_2087"}
{"topic_shift": true, "utterance": "How will suspensions be shown in my lifetime driving record?", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "Your suspensions will be divided into two sections. One for Non-Scofflaws and one for Scofflaws.", "session_id": "doc2dial_2087"}
{"topic_shift": false, "utterance": "You may help me with financial aid for school", "session_id": "doc2dial_2939"}
{"topic_shift": false, "utterance": "Are you preparing for college or career school?", "session_id": "doc2dial_2939"}
{"topic_shift": false, "utterance": "no, but I will be soon", "session_id": "doc2dial_2939"}
{"topic_shift": false, "utterance": "what can you tell me about aid?", "session_id": "doc2dial_2939"}
{"topic_shift": false, "utterance": "We can help you explore how financial aid works, learn about the types of aid, and find out if you\u2019re eligible. You can also estimate what aid you may be eligible for when you check out FAFSA4caster.", "session_id": "doc2dial_2939"}
{"topic_shift": true, "utterance": "are there different kinds of help?", "session_id": "doc2dial_2939"}
{"topic_shift": false, "utterance": "Yes, financial aid to pay for college is available from a variety of sources. Student aid includes grants, scholarships, work-study jobs, and loans.", "session_id": "doc2dial_2939"}
{"topic_shift": true, "utterance": "what are the grants?", "session_id": "doc2dial_2939"}
{"topic_shift": false, "utterance": "Grants are financial aid that is typically based on need and doesn't typically have to be repaid", "session_id": "doc2dial_2939"}
{"topic_shift": true, "utterance": "and work study jobs?", "session_id": "doc2dial_2939"}
{"topic_shift": false, "utterance": "You work as a way to earn money to help you pay for school", "session_id": "doc2dial_2939"}
{"topic_shift": false, "utterance": "I am unable to create an account online as I don't have access to the internet. What else can I do to get information about Social Security?", "session_id": "doc2dial_381"}
{"topic_shift": true, "utterance": "Are you not able to create an account online at a family member who has internet?", "session_id": "doc2dial_381"}
{"topic_shift": false, "utterance": "No I am not able to do this?", "session_id": "doc2dial_381"}
{"topic_shift": true, "utterance": "Once I have opened an account online how can I detect that the emails I receive are from Social Security?", "session_id": "doc2dial_381"}
{"topic_shift": false, "utterance": "I can give you examples of websites pretending to direct you to Social Security that will help you detect fraudulent sites.", "session_id": "doc2dial_381"}
{"topic_shift": true, "utterance": "I would appreciate that but are there other resources available that I can use to learn more about phishing?", "session_id": "doc2dial_381"}
{"topic_shift": false, "utterance": "Yes you can do a Google search about phishing and learn more there or you can go to OnGuard Online which is a very informative site about phishing.", "session_id": "doc2dial_381"}
{"topic_shift": true, "utterance": "Is there a quick way that I will be able to detect that emails are from Social Security?", "session_id": "doc2dial_381"}
{"topic_shift": false, "utterance": "Yes there is. Most emails from Social Security will come from a .gov email address.", "session_id": "doc2dial_381"}
{"topic_shift": true, "utterance": "How can I be sure that the online identity verification process is secure?", "session_id": "doc2dial_381"}
{"topic_shift": false, "utterance": "We re now using a new identity verification process that is more secure. You will be required to sign in with a username and password.", "session_id": "doc2dial_381"}
{"topic_shift": false, "utterance": "What happens after I submit my FAFSA form?", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "You receive a Student Aid Report, which is a summary of the information that you gave in the application. You should review this and ensure that it is correct and completed in full", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "What is my Student Aid Report (SAR)?", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "This report gives information about your eligibility for student aid. It also goves answers to any FAFSA questions that you may have", "session_id": "doc2dial_2911"}
{"topic_shift": true, "utterance": "What exactly do I have to do with my SAR?", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "Have you received your SAR after submitting your application?", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "Yes, I just recently received this report", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "You need to review this carefully and ensure that it is correct and complete. The school that is listed on the FAFSA form will decide your eligibility for federal and possibly non federal financial aid", "session_id": "doc2dial_2911"}
{"topic_shift": true, "utterance": "How long does it take to get a SAR and how do I receive it?", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "You can log in at fafsa.gov to view any SAR information. This is regardless of whether you filled out the FAFSA form online, on the myStudentAid app or on a FAFSA PDF or whether you provided an email address or not", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "What information is listed on my SAR?", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "All of your FAFSA information is listed along with spaces provided for you to make corrections. You will receive a paper form of your SAR if you filed a paper FAFSA form and didn't provide an email address", "session_id": "doc2dial_2911"}
{"topic_shift": false, "utterance": "How do I find Aidan, the FSA Virtual Assistant?", "session_id": "doc2dial_2905"}
{"topic_shift": true, "utterance": "Aidan is only currently available to a pilot group of users when they are logged in to their accounts", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "Would you like to find out if you are one of those users?", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "No, not at the moment, thanks", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "Have you found the Aidan icon or can you view it when you are logged in?", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "Yes, I can see that icon", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "If you don't have access to Aidan, the advice is to check back in the future as this new service is rolled out to a wider audience", "session_id": "doc2dial_2905"}
{"topic_shift": true, "utterance": "Is the Aidan service private and secure?", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "Yes, it is a secure service, all data in relation to your interactions are stored and never shared with third parties. More information can be found by reviewing our policy", "session_id": "doc2dial_2905"}
{"topic_shift": true, "utterance": "How do I find out if I am one of the users that has access to the Aidan service?", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "You need to log into your account and look for the Aidan owl icon in the bottom right-hand corner of any page on the site, either on your desktop or your mobile device", "session_id": "doc2dial_2905"}
{"topic_shift": true, "utterance": "Can anyone else use my Aidan service if they are using my computer or phone?", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "No, not if you protect your username and password. Make sure that you log out of your ccount each time you are finished chatting withe the Aidan service", "session_id": "doc2dial_2905"}
{"topic_shift": false, "utterance": "Hey, could you maybe tell me what documents I need? I'm a bit confused and lost.", "session_id": "doc2dial_356"}
{"topic_shift": true, "utterance": "Of course. First of all we require a proof of citizenship.", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "Have you previously reported your child's U.S. citizenship to us?", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "No, I haven't. I had no reason to.", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "Do you need a proof of identity?", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "Yes. For example, Social Security might want to see your U.S. driver's license or a state-issued non-driver identification card.", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "That should be no problem, but you said before I need a proof of citizenship. Am I right?", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "Correct. We need a proof of citizenship.", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "What if I have no such document available?", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "In that case we may accept the child's state-issued non-driver's identification card or adoption decree.", "session_id": "doc2dial_356"}
{"topic_shift": true, "utterance": "Anything else important I need to know about a card replacement?", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "(can't write more)", "session_id": "doc2dial_356"}
{"topic_shift": false, "utterance": "Hey, I need a hand with estimating my aid online.", "session_id": "doc2dial_3428"}
{"topic_shift": false, "utterance": "Of course. Would you like to estimate your federal student aid , but aren't yet ready to apply for aid?", "session_id": "doc2dial_3428"}
{"topic_shift": false, "utterance": "Not quite. I'm ready to apply.", "session_id": "doc2dial_3428"}
{"topic_shift": true, "utterance": "Can I simply fill in the college grants that I hope to receive or do I need an accurate number?", "session_id": "doc2dial_3428"}
{"topic_shift": false, "utterance": "Yes, you can fill in the amounts of state and college grants, and any scholarships, that you expect or hope to get.", "session_id": "doc2dial_3428"}
{"topic_shift": true, "utterance": "What kind of questions do I need to fill out when I use FAFSA4caster?", "session_id": "doc2dial_3428"}
{"topic_shift": false, "utterance": "You answer financial and other questions that are used to estimate your federal student aid eligibility. You may be able to answer most of the questions easily, but some of the questions may ask you to reference your personal records for instance, your federal tax information or your bank statements.", "session_id": "doc2dial_3428"}
{"topic_shift": true, "utterance": "Do you have any information regarding FAFSA4caster?", "session_id": "doc2dial_3428"}
{"topic_shift": false, "utterance": "Yes, we do have information provided by FAFSA4caster.", "session_id": "doc2dial_3428"}
{"topic_shift": true, "utterance": "What happens when I select \"calculate\"?", "session_id": "doc2dial_3428"}
{"topic_shift": false, "utterance": "Once you select \"calculate\", FAFSA4caster summarizes the cost, the total aid entered, and the difference the net cost of attending college. our estimated Expected Family Contribution (EFC) also appears.", "session_id": "doc2dial_3428"}
{"topic_shift": false, "utterance": "I need someone to explain how a vehicle registration works to me, because I'm a bit confused about several things.", "session_id": "doc2dial_2736"}
{"topic_shift": true, "utterance": "Of course. Would you like to know what vehicle registration and title record abstracts are?", "session_id": "doc2dial_2736"}
{"topic_shift": false, "utterance": "Sure, why not?", "session_id": "doc2dial_2736"}
{"topic_shift": false, "utterance": "You can find a definition of vehicle registration and title record abstracts issued by the New York DMV on our website.", "session_id": "doc2dial_2736"}
{"topic_shift": true, "utterance": "Thank you, I suppose. Now how can I get my vehicle title record abstract?", "session_id": "doc2dial_2736"}
{"topic_shift": false, "utterance": "You can order your title record abstract by using the request form for DMV Records (MV-15).", "session_id": "doc2dial_2736"}
{"topic_shift": true, "utterance": "Can I send it to you by mail?", "session_id": "doc2dial_2736"}
{"topic_shift": false, "utterance": "Yes, you can order your vehicle or title record abstracts by mail using the Request for DMV Records (MV-15).", "session_id": "doc2dial_2736"}
{"topic_shift": true, "utterance": "Say, while I'm here, how can I get another person's records? Is that even possible?", "session_id": "doc2dial_2736"}
{"topic_shift": false, "utterance": "Yes. You must submit a Request for DMV Records (MV-15) and certify that you have a permissible use under the Driver's Privacy Protection Act DPPA to see the personal information of another person on DMV records.", "session_id": "doc2dial_2736"}
{"topic_shift": false, "utterance": "How can I get another person's records?", "session_id": "doc2dial_2736"}
{"topic_shift": false, "utterance": "You must submit a Request for DMV Records (MV-15) and certify that you have a permissible use under the Driver's Privacy Protection Act DPPA to see the personal information of another person on DMV records.", "session_id": "doc2dial_2736"}
{"topic_shift": false, "utterance": "Can you help me estimate the registration fees and taxes for a vehicle registration?", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "Is this the first time registering the vehicle?", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "No, it's not the first time.", "session_id": "doc2dial_2050"}
{"topic_shift": true, "utterance": "I want to know how to estimate the fees for registering trailers and boats.", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "the estimation for registering a trailer and a boat are different. You can't use the online service to estimate them. You can get info for registering one or the other.", "session_id": "doc2dial_2050"}
{"topic_shift": true, "utterance": "Are sales tax included on the online estimates?", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "No, the online estimates do not include the sales tax.", "session_id": "doc2dial_2050"}
{"topic_shift": true, "utterance": "and what are the fees for transferring the registration and plates from another vehicle?", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "In that case, you don't need to pay the plate fees or MCTD fee and you could also be able to transfer the registration fees to your new vehicle.", "session_id": "doc2dial_2050"}
{"topic_shift": true, "utterance": "what for are the charts fro the online estimate service?", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "The charts can be used to estimate the registration fees, use taxes and supplemental fees for passenger vehicles and commercial vehicles.", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "Is there anything else you can tell me about estimate fees and taxes online?", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "Just remember that the sales tax is not included in the online estimates.", "session_id": "doc2dial_2050"}
{"topic_shift": false, "utterance": "I need information on protecting my Social Security and other personal information.", "session_id": "doc2dial_430"}
{"topic_shift": true, "utterance": "Are you familiar with our online identity verification process?", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "Yes, I'm aware of it, but I'd like more information.", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "Protecting your personal information is one of our most important responsibilities and we take it very seriously. To ensure we succeed, we have a cybersecurity program in place.", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "How else do you protect my identity?", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "We've implemented a new id verification process.", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "What does this new process entail?", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "The new id verification process will require extra steps to protect your information.", "session_id": "doc2dial_430"}
{"topic_shift": true, "utterance": "What is a mySocial Security account?", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "If you are receiving emails to create a mySocial Security account, please do not comply. These are phishing emails used by internet scam artists to trick you into giving away personal information.", "session_id": "doc2dial_430"}
{"topic_shift": true, "utterance": "How does the new sign in process work?", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "It will offer extra security by asking you to sign in with your username and password.", "session_id": "doc2dial_430"}
{"topic_shift": false, "utterance": "what can you tell me about VA education benefits for survivors and dependents?", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "Are you a dependent spouse or child or the surviving spouse or child of a Veteran?", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "Am I eligible for education benefits?", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "you may qualify for Chapter 35 benefits or job training through a GI Bill program .", "session_id": "doc2dial_1559"}
{"topic_shift": true, "utterance": "ok, how can I know?", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "what else?", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "The service member :Died in the line of duty after September 10 , 2001?", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1559"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "[28] Education and trainings   [29] Money for tuitions   [30] Money for housings   [31] Money for books and supplies", "session_id": "doc2dial_1559"}
{"topic_shift": false, "utterance": "If I need to register a new vehicle, what is the title certificate fee?", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "Is this the first time you are registering this vehicle?", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "It is the first time I am registering it, but, no I have not registered it yet nor paid any of the fees.", "session_id": "doc2dial_2044"}
{"topic_shift": true, "utterance": "Is there a MCTD 1 fee if I register my vehicle in Suffolk County?", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "Yes, Suffolk County is one of the twelve counties that does impose the MCTD 1 fee.", "session_id": "doc2dial_2044"}
{"topic_shift": true, "utterance": "Are the charts that I have found online to estimate fees and taxes applicable to commercial vehicles?", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "The charts that you see online that give those estimates are applicable to commercial vehicles, but they do not include the sales tax.", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "What other information can I find on those online charts?", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "You can use these charts to estimate your registration fees, use taxes, and supplemental fees for passenger or commercial vehicles.", "session_id": "doc2dial_2044"}
{"topic_shift": true, "utterance": "Are those online charts also applicable to trailer registration fees?", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "You can use them for passenger and commercial vehicles, which, unfortunately a trailer is not.", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "If I paid the sales tax when I bought the vehicle, will I still be charged that tax when I register it at the DMV?", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "If that tax has already been paid, then you are fine on that.", "session_id": "doc2dial_2044"}
{"topic_shift": false, "utterance": "What do I need to know about Disability and Supplemental Security Income?", "session_id": "doc2dial_424"}
{"topic_shift": true, "utterance": "We pay disability benefits under Social Security disability insurance program to you and certain family members if you worked long enough and paid into Social Security taxes.  Your adult child may also qualify for benefits on your earnings record if he or she has a disability that started before age 22.", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "For most people what are the medical requirements?", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "The medical requirements are the same under both programs and disability is determined by the same process.", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "Is there a difference in information needed for Social Security disability or SSI?", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "We ask you for the same information about your medical condition, work, and education history when apply for disability and SSI.", "session_id": "doc2dial_424"}
{"topic_shift": true, "utterance": "What information is there for advocates, attorneys, and third parties?", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "If you are an Advocate, Attorney, or Third Party Representative and you are helping someone prepare an application do you know what is needed?", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "Yes, I know what is needed for an Advocate, Attorney, or Third Party Representative.", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "Do you know things needed about Advocate, Attorney, or Third Party Represetative?", "session_id": "doc2dial_424"}
{"topic_shift": true, "utterance": "Can Social Security help me know if I have a safety net to fall back on should I become disabled.", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "Yes, Social Security can provide valuable information about your safety net if you become disabled.", "session_id": "doc2dial_424"}
{"topic_shift": false, "utterance": "I need help with retirement benefits.", "session_id": "doc2dial_342"}
{"topic_shift": true, "utterance": "Are you asking about spousal benefits?", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "Yes, I want to see if I'm eligible for spousal benefits.", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "If you are at least 62 years old and your spouse is receiving benefits, you may be eligible.", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "Are you divorced?", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "Yes, we are.", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "You may still be eligible even if you're divorced.", "session_id": "doc2dial_342"}
{"topic_shift": true, "utterance": "What if I don't live in the U.S.?", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "You can contact the closest U.S. Embassy, Consulate or Social Security Office.", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "There isn't one close.  Is there anywhere else I can go for help?", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "You can contact your nearest U.S. Embassy or consulate.", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "I can't hear very well.  Is there a TTY number I can call?", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "Yes, it's 1-800-325-0778", "session_id": "doc2dial_342"}
{"topic_shift": true, "utterance": "Are there exceptions to the age requirements on spousal benefits?", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "Yes, if you are caring for a child that is receiving benefits.", "session_id": "doc2dial_342"}
{"topic_shift": true, "utterance": "Can I go in person to apply?", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "Absolutely! Just call first to make an appointment.", "session_id": "doc2dial_342"}
{"topic_shift": false, "utterance": "Hello, do I need information about whether the license can be restored by mail?", "session_id": "doc2dial_2722"}
{"topic_shift": true, "utterance": "It can take up to 12 weeks for an IUD to process a request received in the mail.", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "I already request approval by mail?", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "Do you want to know what approval is required to apply for a new license?", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "In that case you must complete an Application for a Driver's License, Driver's License or MV-44 Driverless Identification Card. Leave the boxes I request blank", "session_id": "doc2dial_2722"}
{"topic_shift": true, "utterance": "If you request the restoration, how much should I pay?", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "must be paid before your application can be approved   suspension termination fee   civil driving license fine", "session_id": "doc2dial_2722"}
{"topic_shift": true, "utterance": "What do I do if I want to get a revocation?", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "You must first apply for and receive approval from the DMV IUD Driver Improvement Unit before you can apply for a new driver's license at a DMV office", "session_id": "doc2dial_2722"}
{"topic_shift": true, "utterance": "What to do if you have two or more convictions for drugged driving?", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "You must complete an alcohol evaluation and / or treatment within one year from the date of the final review. Your provider must electronically notify the DMV of its successful completion. Paper evidence submitted by you will not be accepted.", "session_id": "doc2dial_2722"}
{"topic_shift": false, "utterance": "dsffsdf", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "sdfgfdcxvbcvbdf", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "Have you checked the list of options for repayments?", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "Yes, I have checked some of that information", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "Good, that way you can find how to do the repayments and figure out which repayment plan is better for you.", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "This help that you give me is free?", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "Yes, that's right. remember, you never have to pay for help with your student loan.", "session_id": "doc2dial_3414"}
{"topic_shift": true, "utterance": "But how do I know how much I'll have to pay?", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "The amount you repay will depend of how much you can afford to pay each month.", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "So, this will depend basically on my budget, right?", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "That's right, that's the best way to afford to pay toward your student loan.", "session_id": "doc2dial_3414"}
{"topic_shift": true, "utterance": "Great. But what happens if at some point I  can not do the payments?", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "The best thing you can do is contact your loan servicer immediately for help.", "session_id": "doc2dial_3414"}
{"topic_shift": false, "utterance": "I'm trying to collect as much information as i can about Fry scholarships, Can you tell me something?", "session_id": "doc2dial_1203"}
{"topic_shift": true, "utterance": "With pleasure. Let me ask you something. Have you chose school yet?", "session_id": "doc2dial_1203"}
{"topic_shift": false, "utterance": "No, i had not do that, i was searching for info first.", "session_id": "doc2dial_1203"}
{"topic_shift": true, "utterance": "Understood. Then you have not applied for these benefits yet?", "session_id": "doc2dial_1203"}
{"topic_shift": false, "utterance": "Well, you saying that like this, i think i would be interested, yeah.", "session_id": "doc2dial_1203"}
{"topic_shift": false, "utterance": "Excellent. All you need to do is going online and fill out a VA Form 22-5490 or Dependents Application for VA Education Benefits. After you fill that form out, you'll have to send it to the regional benefit office where in theory you would want to go to school.", "session_id": "doc2dial_1203"}
{"topic_shift": true, "utterance": "Oh, in that school choosing, it has anything to do with it, the fact that the child parent was serving and died on duty on 2009?", "session_id": "doc2dial_1203"}
{"topic_shift": false, "utterance": "Certainly, it does. That fact, opens the possibility for the child to use both Fry scholarships and the dependent educational assistance. The down side would be that the child may use only one of the programs at a time.", "session_id": "doc2dial_1203"}
{"topic_shift": true, "utterance": "Right, i guess is for the better that way. Getting all over the school choosing, is there any tool i can use? An app, website, guide?", "session_id": "doc2dial_1203"}
{"topic_shift": false, "utterance": "In that regard, please make use of the GI Bill comparison tool. This application will be useful at the moment you want to pick up a school.Little reminder: Remember to contact the school's certifying official so he or she can assure you that the program you choose gets approved for VA benefits.", "session_id": "doc2dial_1203"}
{"topic_shift": true, "utterance": "And what should be done in case someone has already started its education? i'm asking because i remembered that a relative has this situation but wants to get benefits.", "session_id": "doc2dial_1203"}
{"topic_shift": false, "utterance": "If that so, that person must ask the certifying official from that school to fill out a VA Form 22-1999 or VA Enrollment Certification, who'll submit it after.", "session_id": "doc2dial_1203"}
{"topic_shift": false, "utterance": "can you help me with information about the Educational Reserve Assistance Program (REAP)", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "can you help me with information about the Educational Reserve Assistance Program (REAP)", "session_id": "doc2dial_1565"}
{"topic_shift": true, "utterance": "Can it affect whether REAP has ended?", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "You can find the description below that best suits your situation to find out how this change affects you and what to do next.", "session_id": "doc2dial_1565"}
{"topic_shift": true, "utterance": "What if you applied for REAP after November 24, 2015?", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "if it is on that date You are not eligible to receive REAP benefits, but you may be eligible for GI Bill benefits after September 11. let us and we will review your application and give you the benefits you qualify for", "session_id": "doc2dial_1565"}
{"topic_shift": true, "utterance": "What if I already attended a school on November 24, 2015?", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "It conforms to this description if you were already attending a school or training program on November 24, 2015, or during the last semester, quarter, or term that ended before then.", "session_id": "doc2dial_1565"}
{"topic_shift": true, "utterance": "OK well. and what requirements do i need to meet?", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "Do you have REAP Eligibility established before November 25, 2015?", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility as you do not meet the requirements sorry", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "What do I do if I want to change my benefits?", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "If you want to change benefits, call 888-GI - BILL-1 888 - 442 - 4551, Monday through Friday, 8:00 a.m. at 7:00 p.m. we will gladly help you", "session_id": "doc2dial_1565"}
{"topic_shift": false, "utterance": "I want to get a federal work-study job, so I wanted to get some information about it.", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "Of course. Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "Alright. What else can you tell me about federal work-study jobs?", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "They are administered by schools participating in the Federal Work-Study Program.", "session_id": "doc2dial_3372"}
{"topic_shift": true, "utterance": "Does this mean I can work as many hours as I want?", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "No. The amount you earn can't exceed your total Federal Work-Study award.", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "Are you wondering how work hours are assigned?", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "Yes, please explain.", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "In order to do so, your employer or your school's financial aid office will consider your class schedule and your academic progress.", "session_id": "doc2dial_3372"}
{"topic_shift": true, "utterance": "How can I find out if my school takes part in the work-study program?", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "Check with your school's financial aid office to find out if your school participates.", "session_id": "doc2dial_3372"}
{"topic_shift": true, "utterance": "I'll do that. What about jobs that are off campus?", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "If you work off campus, your employer will usually be a private nonprofit organization or a public agency, and the work performed must be in the public interest.", "session_id": "doc2dial_3372"}
{"topic_shift": false, "utterance": "How do I register my vehicle from Missouri?", "session_id": "doc2dial_2078"}
{"topic_shift": false, "utterance": "If you purchased it in another stae you would need to go to that states dmv", "session_id": "doc2dial_2078"}
{"topic_shift": false, "utterance": "oh ok thank you, it does not apply to me", "session_id": "doc2dial_2078"}
{"topic_shift": true, "utterance": "Do all vehicles need proof of insurance to apply for a vehicle permit?", "session_id": "doc2dial_2078"}
{"topic_shift": false, "utterance": "In some states they do not, for example, in New York", "session_id": "doc2dial_2078"}
{"topic_shift": true, "utterance": "What is needed if you are not a new york resident?", "session_id": "doc2dial_2078"}
{"topic_shift": false, "utterance": "You are not a New York resident currently?", "session_id": "doc2dial_2078"}
{"topic_shift": false, "utterance": "No I am not.", "session_id": "doc2dial_2078"}
{"topic_shift": true, "utterance": "It is a light trailer, does that make a difference?", "session_id": "doc2dial_2078"}
{"topic_shift": false, "utterance": "Light trailers do not need proof of insurance", "session_id": "doc2dial_2078"}
{"topic_shift": true, "utterance": "and if i do not have one of those?", "session_id": "doc2dial_2078"}
{"topic_shift": false, "utterance": "No problem. If you do not have any of those, these may also work.", "session_id": "doc2dial_2078"}
{"topic_shift": false, "utterance": "tell me more about work study", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "but who can qualify?", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "It is available to undergraduate, graduate, and professional students with financial need.", "session_id": "doc2dial_3366"}
{"topic_shift": true, "utterance": "would I work at school if I get in?", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "You could work on campus or off campus.", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "Did you want to work on campus if you participate in work-study?", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "no I would prefer off campus", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "Did you want more information about working off campus?", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "yes if you can", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "If you work off campus your employer will usually be a private nonprofit organization or a public agency, and the work performed will be in the public interest", "session_id": "doc2dial_3366"}
{"topic_shift": true, "utterance": "can I work study if I am a part time student?", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "Yes, it is available to full-time or part-time students", "session_id": "doc2dial_3366"}
{"topic_shift": false, "utterance": "I need help with disability.", "session_id": "doc2dial_418"}
{"topic_shift": true, "utterance": "I can help you with that! We have 2 different programs.", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "Which are you applying for?  For most people the medical requirements are the same.", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "I don't think I fall into that quality.", "session_id": "doc2dial_418"}
{"topic_shift": true, "utterance": "I need more information about advocates.", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "Are you the advocate?", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "Yes, I'm helping someone else.", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "Great, what do you need to know?", "session_id": "doc2dial_418"}
{"topic_shift": true, "utterance": "Who qualifies for disability?", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "It can be anyone who has worked long enough, family members, or adult children is they were disabled before age 22.", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "Is there more information on this?", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "Yes, you can find more at  \" What Is Supplemental Security Income ? \"", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "What information do I need to know to apply?", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "We need info about your medical condition, and work and education history.", "session_id": "doc2dial_418"}
{"topic_shift": true, "utterance": "Is there anything else I should know as an advocate?", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "Yes, there are more things you should know.", "session_id": "doc2dial_418"}
{"topic_shift": false, "utterance": "tell me about VA Individual Unemployability if I can't work?", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "If you can t work because of a disability related to your service in the military a service - connected disability", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "you may qualify for what s called Individual Unemployability .s   [4] This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating", "session_id": "doc2dial_1571"}
{"topic_shift": true, "utterance": "what are the requirements?", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "You have at least 1 service - connected disability rated at 60 % or more disabling , or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more?", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability .", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "then you are able to get disability benefits", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "what if I need to be in the hospital often?", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "you may qualify at a lower disability rating", "session_id": "doc2dial_1571"}
{"topic_shift": false, "utterance": "hello I need information about VA Vocational Rehabilitation", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "Do you have a service related disability that limits your ability to work or prevents you from working?", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1217"}
{"topic_shift": true, "utterance": "And where can I go if I am injured in my service and I cannot perform my tasks?", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "Accessing VR&E through the IDES Integrated Disability Assessment System If you are injured, injured or become ill while performing your service and are unable to perform your tasks, find out how you can access VR&E services as soon as possible through IDES", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "and there what can I do?", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "Find out how you can access VR&E services as soon as possible through IDES", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "and what information is there for service members and veterans with service-related disabilities", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "VR&E Programs for Service Members and Veterans Explore VR&E support tracks and services to help you learn new skills, find a new job, start a business, obtain educational advice, or return to your previous job", "session_id": "doc2dial_1217"}
{"topic_shift": true, "utterance": "and what are your most useful resources?", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "VetSuccess on campus Find out if our advisers can help you move from military to college life.", "session_id": "doc2dial_1217"}
{"topic_shift": true, "utterance": "and there are grants for family members of service members and veterans with service-related disabilities", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "Find out if you are eligible for certain counseling, training and educational benefits", "session_id": "doc2dial_1217"}
{"topic_shift": false, "utterance": "Hi, I was wondering what conditions must occur to be eligible to discharge your federal student loan?", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "It is important to know the steps for such a process and how to generate the request.", "session_id": "doc2dial_3400"}
{"topic_shift": true, "utterance": "What happens if you made a change from Program A to B?", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "You must complete Program B before school closes.", "session_id": "doc2dial_3400"}
{"topic_shift": true, "utterance": "Can I be eligible for a 100 percent loan discharge?", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "It was closed when his school closed for application submission.", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "Can you explain more about what was stated above?", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "You have to have proof when his school closed.", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "I have an approved leave of absence when I close the process.", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "Your school closed within the established deadline.", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "Clear 120 days after withdrawal.", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "You may be eligible for a download of 100 percent of the loan by complying with all the aforementioned.", "session_id": "doc2dial_3400"}
{"topic_shift": false, "utterance": "hi i need help about Reserve Educational Assistance Program (REAP)", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "The REAP Reserve Educational Assistance Program ended on November 25, 2015, but under the 2016 National Defense Authorization Act, some REAP benefits will remain in effect for an additional 3 years.", "session_id": "doc2dial_1570"}
{"topic_shift": true, "utterance": "ok but how does it affect me that REAP is over?", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "You can find the description below that best suits your situation to find out how this change affects you and what to do next.", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "and what should i do?", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "By finding the description you can see how this change affects you and what you should do next.", "session_id": "doc2dial_1570"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "Are you REAP Eligibility established before November 25, 2015?", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility because you do not meet the two requirements sorry", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "ok I understand. and what happens if your eligibility is credited for your GI Bill Post-9/11 eligibility?", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "You will receive one month or partial month of GI Bill benefits after September 11th for each month or partial month of remaining REAP benefits up to a maximum of 36 monthsYou will not be eligible for 48 months of entitlement based on your previous REAP eligibility and your new eligibility under post-11 GI bills.", "session_id": "doc2dial_1570"}
{"topic_shift": false, "utterance": "How will I get paid for my disability?", "session_id": "doc2dial_419"}
{"topic_shift": true, "utterance": "Sure! I will be glad to help you. We pay disability benefits under two programs", "session_id": "doc2dial_419"}
{"topic_shift": false, "utterance": "Is it for all people?", "session_id": "doc2dial_419"}
{"topic_shift": false, "utterance": "the medical requirements are the same under both programs and disability is determined by the same process", "session_id": "doc2dial_419"}
{"topic_shift": true, "utterance": "Do you have a list of attorneys to use for this?", "session_id": "doc2dial_419"}
{"topic_shift": false, "utterance": "YEs. An attorney can get the information needed if they are representing a person applying for benefits", "session_id": "doc2dial_419"}
{"topic_shift": false, "utterance": "Ok thank you", "session_id": "doc2dial_419"}
{"topic_shift": true, "utterance": "Who is on disability? waht ages?", "session_id": "doc2dial_419"}
{"topic_shift": false, "utterance": "Studies show that just over one in four of today 's 20-year - olds will become disabled before reaching age 67 .", "session_id": "doc2dial_419"}
{"topic_shift": true, "utterance": "What questions do you ask?", "session_id": "doc2dial_419"}
{"topic_shift": false, "utterance": "we ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules", "session_id": "doc2dial_419"}
{"topic_shift": true, "utterance": "What will happen if you return to work?", "session_id": "doc2dial_419"}
{"topic_shift": false, "utterance": "Very good question, are you planning on going back to work>", "session_id": "doc2dial_419"}
{"topic_shift": false, "utterance": "Hi there. Can I get a Federal Work-Study job to pay my college?", "session_id": "doc2dial_3367"}
{"topic_shift": false, "utterance": "Yes, you can earn money with Federal Work-Study jobs.", "session_id": "doc2dial_3367"}
{"topic_shift": true, "utterance": "Are jobs off campus?", "session_id": "doc2dial_3367"}
{"topic_shift": false, "utterance": "Yes. If you work off campus, your employer will usually be a private nonprofit organization or a public agency and the work performed must be in the public interest.", "session_id": "doc2dial_3367"}
{"topic_shift": true, "utterance": "Can I work as many hours as I want?", "session_id": "doc2dial_3367"}
{"topic_shift": false, "utterance": "Unfortunately not. The amount you earn can't exceed your total Federal Work-Study award", "session_id": "doc2dial_3367"}
{"topic_shift": false, "utterance": "Do you want to know about work hours assignments?", "session_id": "doc2dial_3367"}
{"topic_shift": false, "utterance": "No, thanks.", "session_id": "doc2dial_3367"}
{"topic_shift": true, "utterance": "What should I do if I want to obtain a Federal Work-Study job?", "session_id": "doc2dial_3367"}
{"topic_shift": false, "utterance": "Make sure you apply for aid early, since funds are limited.", "session_id": "doc2dial_3367"}
{"topic_shift": true, "utterance": "What kinds of jobs are there?", "session_id": "doc2dial_3367"}
{"topic_shift": false, "utterance": "The Federal Work-Study Program emphasizes employment in civic education and work related to your course of study whenever possible.", "session_id": "doc2dial_3367"}
{"topic_shift": false, "utterance": "what do i need to do if i bring a vehicle from another state to register in new york?", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "if you purchase a vehicle in another state. does this apply to you?", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "you will need to go through the states dmv office to get a temporary plate and registration to transport the vehicle to new york", "session_id": "doc2dial_2079"}
{"topic_shift": true, "utterance": "do all vehicles need proof of insurance to apply for a vehicle permit?", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "vehicles that do not require insurance in new york state are not required to present proof of insurance", "session_id": "doc2dial_2079"}
{"topic_shift": true, "utterance": "what do i do to bring a vehicle purchased in new york state to another state?", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "you can apply for an in transit permit, which will allow you to transport a vehicle from a location in new york state to a location outside new york state", "session_id": "doc2dial_2079"}
{"topic_shift": true, "utterance": "what if im not a new york resident.", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "non new york state residents can apply", "session_id": "doc2dial_2079"}
{"topic_shift": true, "utterance": "can i apply for an in transit permit?", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "you will need a proof of identity", "session_id": "doc2dial_2079"}
{"topic_shift": true, "utterance": "what is acceptable proof of insurance?", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "if you are a resident of new york state. does this apply to you?", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2079"}
{"topic_shift": false, "utterance": "Hi, I was wondering if you may be eligible if the school closes in the process?", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "Sure, it is vitally important that you know the requirements to be eligible for such a process?", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "I wonder if I need the financial and academic aid records if your school closes?", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "Of course, and more if you plan to attend another school.", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "Can they also be used to pay off student loans?", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "Can they also be used to pay off student loans?", "session_id": "doc2dial_3401"}
{"topic_shift": true, "utterance": "How can I be eligible for a 100 percent loan download please?", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "How can I be eligible for a 100 percent loan download please?", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "Why do you need to know that information?", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "You can be exempt from your loan if you were unable to complete your program because your school closed.", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "What should happen to not be eligible to register your loans?", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "A number of factors must pass for that case to occur.", "session_id": "doc2dial_3401"}
{"topic_shift": false, "utterance": "Can you tell me more about vocational rehabilitation? I have several questions about it.", "session_id": "doc2dial_1216"}
{"topic_shift": false, "utterance": "Do you have a service-connected disability that limits your ability to work or prevents you from working?", "session_id": "doc2dial_1216"}
{"topic_shift": false, "utterance": "No, that is not the case.", "session_id": "doc2dial_1216"}
{"topic_shift": true, "utterance": "Look, I'm a veteran who isn't too good with the Internet, but my disability currently doesn't let me do this in another way. Can you explain to me how I can apply for benefits?", "session_id": "doc2dial_1216"}
{"topic_shift": false, "utterance": "Yes, we can help you find out how to apply for VR&E benefits and services as a service member or Veteran.", "session_id": "doc2dial_1216"}
{"topic_shift": false, "utterance": "That sounds great. What can your programs offer me?", "session_id": "doc2dial_1216"}
{"topic_shift": false, "utterance": "You can explore VR&E support-and-services tracks for help with learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former job.", "session_id": "doc2dial_1216"}
{"topic_shift": true, "utterance": "What about family members who depend on me?", "session_id": "doc2dial_1216"}
{"topic_shift": false, "utterance": "We can help you find out if you're eligible for certain counseling services, training, and education benefits.", "session_id": "doc2dial_1216"}
{"topic_shift": true, "utterance": "Sounds good. Do you have any more helpful resources?", "session_id": "doc2dial_1216"}
{"topic_shift": false, "utterance": "Yes, on our page you'll find several links to more resources outside VA that can help you in your job search.", "session_id": "doc2dial_1216"}
{"topic_shift": false, "utterance": "How do I get a Fry Scholarship?", "session_id": "doc2dial_1202"}
{"topic_shift": true, "utterance": "First choose a school", "session_id": "doc2dial_1202"}
{"topic_shift": false, "utterance": "How do I get help with that?", "session_id": "doc2dial_1202"}
{"topic_shift": false, "utterance": "The GI Bill Comparison Tool can help you pick a school .] Use the GI Bill Comparison Tools You should contact your school s certifying official to make sure your program is approved for VA benefits .", "session_id": "doc2dial_1202"}
{"topic_shift": true, "utterance": "Can I make changes after I decide?", "session_id": "doc2dial_1202"}
{"topic_shift": false, "utterance": "you ll need to choose which program you want to use . Once you choose , you can t change your mind .", "session_id": "doc2dial_1202"}
{"topic_shift": true, "utterance": "How does it apply to spouses?", "session_id": "doc2dial_1202"}
{"topic_shift": false, "utterance": "If you remarry ,  you ll no longer be eligible for the Fry Scholarship . You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship .", "session_id": "doc2dial_1202"}
{"topic_shift": true, "utterance": "How do I apply for benefits?", "session_id": "doc2dial_1202"}
{"topic_shift": false, "utterance": "Apply online now , or Fill out a Dependents Application for VA Education Benefits VA Form 22 - 5490 and send it to the VA regional benefit office where you want to go to school . Download VA Form 22 - 5490 PDF Find a VA regional benefit office", "session_id": "doc2dial_1202"}
{"topic_shift": true, "utterance": "What if I'm the child and my parent died in the line of duty before August 1, 2011?", "session_id": "doc2dial_1202"}
{"topic_shift": false, "utterance": "you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program . But you can use only one program at a time . We cap combined benefits at 81 months of full - time training .", "session_id": "doc2dial_1202"}
{"topic_shift": true, "utterance": "What if my parent died in the line of duty before August 1, 2011?", "session_id": "doc2dial_1202"}
{"topic_shift": false, "utterance": "you can use both the Fry Scholarship and DEA . You can get up to 81 months of full - time training , but you can use only one program at a time .", "session_id": "doc2dial_1202"}
{"topic_shift": false, "utterance": "Hello, can you tell me about the federal student loan borrower?", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "Please don't be overwhelmed by loans. Look for information on the subject.", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "It is important to review the checklist.", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "What is the checklist?", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "It is important to have information regarding payments.", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "What is involved in making these payments?", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "It is noteworthy that you never have to pay for aid.", "session_id": "doc2dial_3415"}
{"topic_shift": true, "utterance": "How long does it take to fully reimburse the aid?", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "It is important to look for information, the balance can be forgiven.", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "What forms of payments can I take?", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "You have to choose a method but not different methods.", "session_id": "doc2dial_3415"}
{"topic_shift": true, "utterance": "Can I find information with the administration of the institution?", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "It is important that you know your paid loan manager that manages the payment method.", "session_id": "doc2dial_3415"}
{"topic_shift": false, "utterance": "I came here to learn more about work-study jobs. Can you please tell me more about those?", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "Of course.Undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled.", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "What else can you tell me about work-study jobs?", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "They are administered by schools participating in the Federal Work-Study Program. Check with your school's financial aid office to find out if your school participates.", "session_id": "doc2dial_3373"}
{"topic_shift": true, "utterance": "What kinds of jobs exist?", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "The Federal Work-Study Program emphasizes employment in civic education and work related to your course of study whenever possible.", "session_id": "doc2dial_3373"}
{"topic_shift": true, "utterance": "Are those jobs on campus or off campus?", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "Both. They can be on and off campus.", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "Do you plan to work on campus?", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "Yes, it just seems to be more practical.", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "If you work on campus, you'll usually work for your school.", "session_id": "doc2dial_3373"}
{"topic_shift": true, "utterance": "What if I'm a graduate or professional student?", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "Then you're paid by the hour or by salary, depending on the work you do.", "session_id": "doc2dial_3373"}
{"topic_shift": false, "utterance": "Hello, could you help me get information from the Educational Reserve Assistance Program (REAP)", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "with pleasure. The REAP Reserve Educational Assistance Program ended on November 25, 2015, but under the 2016 National Defense Authorization Act, some REAP benefits will remain in effect for an additional 3 years.", "session_id": "doc2dial_1564"}
{"topic_shift": true, "utterance": "interesting but how does it affect me that REAP is over?", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "Find the description in the link below that best suits your situation to find out how this change affects you and what to do next.", "session_id": "doc2dial_1564"}
{"topic_shift": true, "utterance": "And what requirements do I have to meet to be eligible for the benefit?", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "Do you have REAP Eligibility established before November 25, 2015?", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "Did you lose eligibility when we dropped that program on November 25, 2015?", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "very well meets the requirements Can credit your REAP eligibility for your GI Bill Post-9/11 eligibility", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "Thanks a lot. But another question, how can I do if I want to change my benefits?", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "It is very easy to call 888-GI - BILL-1 888 - 442 - 4551, Monday through Friday, from 8:00 a.m. at 7:00 p.m. and they will gladly assist you", "session_id": "doc2dial_1564"}
{"topic_shift": false, "utterance": "I need help with the security on my account, please.", "session_id": "doc2dial_425"}
{"topic_shift": true, "utterance": "Are you trying to verify online?", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "Yes, I don't understand how to do it.", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "I'm glad you asked! We take security very seriously.", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "Are you logging in the first time?", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "No, I just want to access my info.  I don't care about protecting my information.", "session_id": "doc2dial_425"}
{"topic_shift": true, "utterance": "How do I know if the email I got is really from you?", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "Our emails have a \".gov\" address.", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "What if the email address ends in something else?", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "You should be careful about opening and responding to it.", "session_id": "doc2dial_425"}
{"topic_shift": true, "utterance": "How do you know it's me accessing my account?", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "We use a new identity verification process.", "session_id": "doc2dial_425"}
{"topic_shift": true, "utterance": "How can I know if the link is real or phishing?", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "Hover over it so it shows the web address, it should always end in .gov/", "session_id": "doc2dial_425"}
{"topic_shift": false, "utterance": "How much is the title certificate fee for registering my vehicle?", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "A title certificate fee costs $50.00", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "That isn't what I meant.", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "If this is my first time registering a vehicle, will I have to pay a registration and vehicle plate fee?", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "Yes, you will have to pay a registration and vehicle plate fee unless you are transferring it from another vehicle.", "session_id": "doc2dial_2045"}
{"topic_shift": true, "utterance": "How do I register a recreational vehicle?", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "To register, click on the \"do it online\" button in the megamenu.", "session_id": "doc2dial_2045"}
{"topic_shift": true, "utterance": "Is there a way to estimate boat registration fees online?", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "At this time, you are not able to estimate fees online for boats or trailers.", "session_id": "doc2dial_2045"}
{"topic_shift": true, "utterance": "Do online estimates take sales tax into account?", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "No, online estimates do not figure in sales tax.", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "Can you get online estimates for passenger and commercial vehicles?", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "Yes, you can get online estimates for both passenger and commercial vehicles.", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "Can you estimate fees and taxes online?", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "You can estimate both fees and taxes online.", "session_id": "doc2dial_2045"}
{"topic_shift": false, "utterance": "how Restore license after revocation", "session_id": "doc2dial_2723"}
{"topic_shift": true, "utterance": "you apply for restoration and owe any of the following fines or penalties?", "session_id": "doc2dial_2723"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2723"}
{"topic_shift": false, "utterance": "they must be paid before your application can be approvedsuspension termination fee driver license civil penalty", "session_id": "doc2dial_2723"}
{"topic_shift": true, "utterance": "If i submit an application before addressing the items listed below?", "session_id": "doc2dial_2723"}
{"topic_shift": false, "utterance": "we will send you an email telling you what you will need to do. We will delay processing your application will be delayed", "session_id": "doc2dial_2723"}
{"topic_shift": true, "utterance": "If i are currently suspended for failing to pay New York State taxes , before you may proceed with applying for a new driver license.", "session_id": "doc2dial_2723"}
{"topic_shift": false, "utterance": "you must contact the NY State Department of Tax and Finance DTF or call 518862-6000 to make a payment and to have the suspension cleared", "session_id": "doc2dial_2723"}
{"topic_shift": false, "utterance": "If my probation conditions do not include driving restrictions", "session_id": "doc2dial_2723"}
{"topic_shift": false, "utterance": "you must provide a copy of the conditions", "session_id": "doc2dial_2723"}
{"topic_shift": true, "utterance": "Drivers with a problem A2 The driver restriction can operate a vehicle only under what restrictions?", "session_id": "doc2dial_2723"}
{"topic_shift": false, "utterance": "To and from a place including a school , at which the child or children are cared for on a regular basiss and which is necessary for the holder to maintain such holder 's employment .Enrollment at an accredited school , college or university or a State - approved institution of vocational or technical training.", "session_id": "doc2dial_2723"}
{"topic_shift": false, "utterance": "Can my family qualify for benefits on my record even if I didn't qualify for benefits on someone else's record?", "session_id": "doc2dial_343"}
{"topic_shift": true, "utterance": "Yes, some members of your family may still qualify for benefits on your record.", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "Would you like to learn more information about this?", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "No, thank you I don't need more information.", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "Is there more information regarding benefits if you were never married?", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "Yes, you can visit \"How You Apply For Retirement Benefits Or Medicare.\"", "session_id": "doc2dial_343"}
{"topic_shift": true, "utterance": "Do you have to be a certain age to get a spouse's retirement benefits?", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "Yes, you must be at least 62 years of age.", "session_id": "doc2dial_343"}
{"topic_shift": true, "utterance": "Is there someone I can contact about benefits for my spouse if I don't live in the U.S.?", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "Yes, you can contact the nearest U.S. Social Security Office, a U.S. Embassy, or a consulate.", "session_id": "doc2dial_343"}
{"topic_shift": true, "utterance": "Will the benefits I receive decrease my spouse's retirement benefit?", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "No, it will not.", "session_id": "doc2dial_343"}
{"topic_shift": true, "utterance": "At what age can I qualify for Medicare?", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "You can qualify for Medicare at age 65.", "session_id": "doc2dial_343"}
{"topic_shift": true, "utterance": "At what ages will my benefits be permanently reduced?", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "Between age 62 and your full retirement age.", "session_id": "doc2dial_343"}
{"topic_shift": false, "utterance": "I need MyDMV account help", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "Okay, would you like to know what you need to sign up for MyDMV?", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "no, just want an account", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "I keep getting redirected when trying to sign in, what is going on? is it you ? is it me?", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "Okay, follow the steps that I give you", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "do I need my license to sign up for an account?", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "Yes, you need your New York State driver license", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "okay do I use the old one or the renewed one?", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "If you just ordered a new driver license, learner permit, or non-driver ID but it hasn\u2019t arrived in the mail, you\u2019ll need to wait until you receive your new document to create your account.", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "I'm still trying to sign up and I got the email from you so what do I do next?", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "You should enter your username and temporary password on the MyDMV homepage", "session_id": "doc2dial_2737"}
{"topic_shift": false, "utterance": "What kind of counseling is required before I receive my Federal Student Aid?", "session_id": "doc2dial_3429"}
{"topic_shift": true, "utterance": "Have you heard of entrance counseling?", "session_id": "doc2dial_3429"}
{"topic_shift": false, "utterance": "Yes, but am not sure what it is.", "session_id": "doc2dial_3429"}
{"topic_shift": false, "utterance": "Entrance counseling is required before you can get your first Direct Subsidized or Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate.", "session_id": "doc2dial_3429"}
{"topic_shift": true, "utterance": "What about TEACH grant counseling?", "session_id": "doc2dial_3429"}
{"topic_shift": false, "utterance": "You would have to complete TEACH grant initial and subsequent counseling.", "session_id": "doc2dial_3429"}
{"topic_shift": true, "utterance": "What about financial awareness counseling?", "session_id": "doc2dial_3429"}
{"topic_shift": false, "utterance": "Financial awareness counseling provides tools and information that would help you understand your particular financial aid and help with managing your finances.", "session_id": "doc2dial_3429"}
{"topic_shift": true, "utterance": "Why is PLUS credit counseling required?", "session_id": "doc2dial_3429"}
{"topic_shift": false, "utterance": "PLUS credit counseling is required if the US Department of Education has sent you information that you have an adverse credit history.", "session_id": "doc2dial_3429"}
{"topic_shift": true, "utterance": "Is Exit counseling necessary?", "session_id": "doc2dial_3429"}
{"topic_shift": false, "utterance": "Yes, exit counseling is required when you graduate, leave school, or drop below half time enrollment and it provides information to get you ready for repayment of your federal student loan.", "session_id": "doc2dial_3429"}
{"topic_shift": false, "utterance": "Hello, hope you are well. What documents do I need?", "session_id": "doc2dial_357"}
{"topic_shift": true, "utterance": "Iam well thank you. You will need proof of citizenship", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "What if I have children, do you need proof of theirs as well?", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "yes  we need to see proof of U.S. citizenship", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "So you need proof of citizenshiip for myself and my children?", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "That is correct.", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "If that document is not available there are other ways to provide", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "Oh ok I have the proof thank you", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "What other things can I provide for my childs proof?", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "State issued non - driver 's identification card", "session_id": "doc2dial_357"}
{"topic_shift": true, "utterance": "How do I get a replacement card for a foreign born child?", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen", "session_id": "doc2dial_357"}
{"topic_shift": false, "utterance": "can you help me with information about VA education benefits for survivors and dependents?", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "We can help you to find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "what if I'm a dependent spouse or child or the surviving spouse or child of a Veteran?", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "you may qualify for Chapter 35 benefits or job training through a GI Bill program", "session_id": "doc2dial_1558"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits?", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member .", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "ok, what descriptions must be true?", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "The service member :Died in the line of duty after September 10 , 2001?", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1558"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "[33] You ll need to apply .s   [34] Apply for VA education benefits Chapter 35 benefits", "session_id": "doc2dial_1558"}
{"topic_shift": true, "utterance": "what if I'm a dependent who doesn t meet the criteria?", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "[25] you may still qualify for VA education benefits if the Veteran or service member transferred some or all of their Post-9/11 GI Bill entitlement to you while they were on active duty .s   [26] Learn about transferred benefits", "session_id": "doc2dial_1558"}
{"topic_shift": false, "utterance": "Is my information safe on this site?", "session_id": "doc2dial_431"}
{"topic_shift": true, "utterance": "Yes, are you trying to verify your identity online?.", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "Yes, and I want to make sure it's safe.", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "We have an extensive cybersecurity system in place to protect you.", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "How do you protect it?", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "We have a new identity verification process.", "session_id": "doc2dial_431"}
{"topic_shift": true, "utterance": "How can I tell if an email is legit?", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "You can verify the sender, hover over the from address to see if it's the same as the sender.", "session_id": "doc2dial_431"}
{"topic_shift": true, "utterance": "What should I do if I get a fake email from someone claiming to be Social Security?", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "Are you uncertain if an email came from us?", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "Yes, it looks fake.  The spelling is off.", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "Do not respond to it, forward it to our team.", "session_id": "doc2dial_431"}
{"topic_shift": true, "utterance": "Can I come into an office to set up my account?", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "Yes, come into your local office.", "session_id": "doc2dial_431"}
{"topic_shift": false, "utterance": "How do I estimate registration fees and taxes?", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "Is this the first time you are registering your vehicle?", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "Yes this is the first time.", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "You must pay the registration fee and vehicle plate fee as well as some other fees.", "session_id": "doc2dial_2051"}
{"topic_shift": true, "utterance": "Are boat and trailer fees the same?", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "No boat and trailer fees are calculated differently and can't be estimated online.", "session_id": "doc2dial_2051"}
{"topic_shift": true, "utterance": "Can I transfer fees from one vehicle to another?", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "If you transfer the registration and plates from another vehicle, you don't need to ay the plate fees or MCTD fee and you may be able to transfer the registration fees to your new vehicle.", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "What happens if I just need to transfer from one vehicle to another?", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "You will not have to pay the plate fees or MCTD fee and you may be able to transfer the registration fees to your new vehicle.", "session_id": "doc2dial_2051"}
{"topic_shift": true, "utterance": "Can I estimate fees and taxes online?", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "The online estimate does not include the sales tax.", "session_id": "doc2dial_2051"}
{"topic_shift": true, "utterance": "How can I estimate boat and trailer fees?", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "You can't use the online service to estimate them.  You will need to see register a trailer or register a boat for how to estimate these registration fees.", "session_id": "doc2dial_2051"}
{"topic_shift": false, "utterance": "Greetings, I've been using your virtual assistant, Aidan, and have some doubts about it, could you help me?", "session_id": "doc2dial_2904"}
{"topic_shift": true, "utterance": "Gladly. Is your doubt aimed to your conversation's privacy?", "session_id": "doc2dial_2904"}
{"topic_shift": false, "utterance": "Oh wow, that's exactly what i was going to ask..I was wondering if you keep record of my interactions with Aidan.", "session_id": "doc2dial_2904"}
{"topic_shift": false, "utterance": "Well, yeah. We keep those kind of records, so we can use the date in order to improve Aidan's performance, aside from quality assurance and identify new skills for Aidan to learn.", "session_id": "doc2dial_2904"}
{"topic_shift": true, "utterance": "Oh, right. I understand. Look, about any possible intrusion into my Aidan account, is that possible?", "session_id": "doc2dial_2904"}
{"topic_shift": false, "utterance": "Is not, if you take the proper countermeasures, like having a good and strong password, not to mention that would be healthy to clear all your data after you are done chatting with Aidan.", "session_id": "doc2dial_2904"}
{"topic_shift": true, "utterance": "I'll keep that in mind, and try to change my password because the one i have is rather simple.Another thing, i've been using Aidan just to chat, but what else can i do with it?", "session_id": "doc2dial_2904"}
{"topic_shift": false, "utterance": "Well Aidan is obviously much more. If you want to know your loan balance, to know more about grants, or even get in touch with your loan servicer, Aidan can help you with all of that and give you  a proper answer.", "session_id": "doc2dial_2904"}
{"topic_shift": true, "utterance": "Wow, i'm ashamed to having used it to only talk gibberish, sorry. Anyway, Aidan just speak english for now, right?", "session_id": "doc2dial_2904"}
{"topic_shift": false, "utterance": "Is correct, Aidan is only able to communicate itself in English for now.", "session_id": "doc2dial_2904"}
{"topic_shift": true, "utterance": "A friend of mine is interested into using Aidan too, how can he know if he can do that?", "session_id": "doc2dial_2904"}
{"topic_shift": false, "utterance": "Must log in and look for the owl icon.", "session_id": "doc2dial_2904"}
{"topic_shift": false, "utterance": "Where can I find the FSA Virtual Assistant Aidan?", "session_id": "doc2dial_2910"}
{"topic_shift": true, "utterance": "The Aidan service is currently only available to a group of pilot users", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "Do you know how to find out if you are a member of that pilot group?", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "Yes, I have checked", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "Just to confirm it to you, when you log into your account, look for the Aidan owl icon on the bottom right-hand corner of any page on the site, on either your desktop or mobile device", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "What is I don't see this icon on any page of my account?", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "In that case, you are advised to check back in the near future as this service is rolled out to new users regularly", "session_id": "doc2dial_2910"}
{"topic_shift": true, "utterance": "How do I find pages on the website quickly?", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "The quickest way is to type \"Where is\"", "session_id": "doc2dial_2910"}
{"topic_shift": true, "utterance": "Can you tell me again, what devices will I be able to view the Aidan service on?", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "You can view Aidan on either your desktop or any mobile device that you have", "session_id": "doc2dial_2910"}
{"topic_shift": true, "utterance": "Does the Aidan service record conversations with its users?", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "Yes, it records all conversations, which are used to improve quality assurance, keep an accurate log of your requests and identify new skills for the Aidan service to learn", "session_id": "doc2dial_2910"}
{"topic_shift": false, "utterance": "What information should i see on my lifetime driving record?", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "You should see all your license information that currently stored by the DMV on you.", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "What about my driving license abstract?", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "A standard ones should only contains information that is still required to keep by the DMV. Meanwhile, only 4 years records of most recent suspensions and revocations are shown on a standard driving record abstract.", "session_id": "doc2dial_2086"}
{"topic_shift": true, "utterance": "What should i do if i suspect that my driving recod abstract contains wrong information?", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "You need to contact the DMV Call Center.", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "How can i contact the DMV Call Center?", "session_id": "doc2dial_2086"}
{"topic_shift": true, "utterance": "What about out of state courts suspensions and revocations on my lifetime driving records?", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "You can contact the DMV Call Center at [3]. About the suspensions and revocations in out of state courts, the address and phone numbers of associated courts will be recorded as provided by the issuing jurisdiction.", "session_id": "doc2dial_2086"}
{"topic_shift": true, "utterance": "Does the word Header is a part of the abstract?", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "No. It is not part of the driving record abstract.", "session_id": "doc2dial_2086"}
{"topic_shift": true, "utterance": "If i had done a conviction or forfeiture violation before, would the description appear at its section?", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "Yes it may.", "session_id": "doc2dial_2086"}
{"topic_shift": false, "utterance": "I have questions, questions about closed school loan discharges. Can you answer them, please?", "session_id": "doc2dial_3398"}
{"topic_shift": true, "utterance": "Of course. Are you wondering what benefits you have by receiving a closed school loan discharge?", "session_id": "doc2dial_3398"}
{"topic_shift": false, "utterance": "Yes, among other things.", "session_id": "doc2dial_3398"}
{"topic_shift": false, "utterance": "You'll have several advantages by receiving a closed school loan discharge.", "session_id": "doc2dial_3398"}
{"topic_shift": true, "utterance": "What if I have completed a program of study at another school, doing a teach-out?", "session_id": "doc2dial_3398"}
{"topic_shift": false, "utterance": "In that case you are not eligible for a closed school discharge, by transferring academic credits or hours from the closed school, or by any other comparable means.", "session_id": "doc2dial_3398"}
{"topic_shift": false, "utterance": "But am I still eligible for a discharge at least?", "session_id": "doc2dial_3398"}
{"topic_shift": false, "utterance": "You may be eligible for discharge if you completed or are in the process of completing a comparable program at another school.", "session_id": "doc2dial_3398"}
{"topic_shift": true, "utterance": "What if I initially enrolled in a program, but decided not to continue with that program and transferred to another program?", "session_id": "doc2dial_3398"}
{"topic_shift": false, "utterance": "If you were also unable to complete Program B because the school closed, only loans you received for Program B could potentially be discharged.", "session_id": "doc2dial_3398"}
{"topic_shift": true, "utterance": "I've received a certificate without completing the program. Do I qualify for a loan discharge in that case?", "session_id": "doc2dial_3398"}
{"topic_shift": false, "utterance": "No, even though some schools may issue a diploma or certificate to students who did not complete the program of study.", "session_id": "doc2dial_3398"}
{"topic_shift": false, "utterance": "I need some information about the Online ID Verification Process.", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "Protecting your personal information is our responsibility and it's a responsibility that we do not take lightly. To ensure that we succeed, we have put a cybersecurity program in place.", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "Would you like to hear more about how we protect your identity and information?", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "Why do I need two forms of ID when signing into my account?", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "Having two forms of identification helps us better protect your account from unauthorized users and identity theft.", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "What do I do each time I sign in?", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "Each time you sign in, you will be required to enter your username and password.", "session_id": "doc2dial_380"}
{"topic_shift": true, "utterance": "What can I do to protect myself from phishing?", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "One very important thing you can do is to always make sure your web browser is up to date.", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "Do you have any additional information about phishing?", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "Yes. To learn more about phishing, you can go to OnGuard online.", "session_id": "doc2dial_380"}
{"topic_shift": true, "utterance": "What are these internet phishing scams I'm hearing about?", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "A phishing scheme is a technique used by internet scam artists to trick you into giving personal information or clicking on a malicious link or attachment through your email.", "session_id": "doc2dial_380"}
{"topic_shift": false, "utterance": "How can you help me understand financial aid?", "session_id": "doc2dial_2938"}
{"topic_shift": false, "utterance": "Are you preparing for college or career school?", "session_id": "doc2dial_2938"}
{"topic_shift": false, "utterance": "No, not quite yet.", "session_id": "doc2dial_2938"}
{"topic_shift": false, "utterance": "Is there a way to estimate my AID?", "session_id": "doc2dial_2938"}
{"topic_shift": false, "utterance": "Yes, there are ways to estimate your AID.", "session_id": "doc2dial_2938"}
{"topic_shift": true, "utterance": "What is a loan?", "session_id": "doc2dial_2938"}
{"topic_shift": false, "utterance": "A loan is money you would borrow to pay for college and you must repay the loan and interest that accrues.", "session_id": "doc2dial_2938"}
{"topic_shift": true, "utterance": "How can I learn about financial aid?", "session_id": "doc2dial_2938"}
{"topic_shift": false, "utterance": "You can explore how financial aid works, learn about the types of aid, and find out if you are eligible and estimate what aid you might get at FAFSA4caster.", "session_id": "doc2dial_2938"}
{"topic_shift": true, "utterance": "What is a grant?", "session_id": "doc2dial_2938"}
{"topic_shift": false, "utterance": "Grants are typically based on need and does not typically have to be repaid.", "session_id": "doc2dial_2938"}
{"topic_shift": false, "utterance": "How much will i receive for a monthly disablitly benefit?", "session_id": "doc2dial_394"}
{"topic_shift": true, "utterance": "This is based on your lifetime average earnings covered by Social Security", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "Do you have an estimated monthly amount?", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "How do I get an estimate?", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "You can go online with your personal my Social Security account or use our Benefit Calculators", "session_id": "doc2dial_394"}
{"topic_shift": true, "utterance": "Is there an enrollment period for Medicare?", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "we recommend you read Medicare 's page", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "Where do I enroll for medicare if I have limited resourses and income?", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "you may able to apply for  Extra Help with Medicare Prescription Drug Plan Costs", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "Thank you for the information", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "More information is on the enrollment periods for Part D", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "Can I receivehealth care serives  through my private companies with Medicare?", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "With Medicare Parts A and Part B you can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "Do you have mediare part A or B?", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_394"}
{"topic_shift": false, "utterance": "I need more info a my drivers license", "session_id": "doc2dial_2092"}
{"topic_shift": true, "utterance": "Are you reporting a death?", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "Please mail a copy of the death certificate and a photo copy of their license or ID if you have it to the DMV. This will prevent further mailings or identity theft", "session_id": "doc2dial_2092"}
{"topic_shift": true, "utterance": "Do I give you the plates?", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "It may be possible to request a refund of the deceased individual s registration fee. DMV will issue the refund to the name of the estate.", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "Has the estate of the registrant is settled?", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2092"}
{"topic_shift": true, "utterance": "There are outstanding issues", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "The death of a family member can be a busy and difficult time. When someone dies, they often leave outstanding issues that need to be resolved. On this page you ll find information that will help you take care of any issues with the deceased individual s driver s license and vehicle registration and title", "session_id": "doc2dial_2092"}
{"topic_shift": true, "utterance": "How do I transfer ownership of the deceased's vehicle?", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843", "session_id": "doc2dial_2092"}
{"topic_shift": true, "utterance": "When the estate is settled, what do I do?", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "You need to call the DMV Revenue Accounting Unit", "session_id": "doc2dial_2092"}
{"topic_shift": false, "utterance": "I'm calling about insurance claims.", "session_id": "doc2dial_1014"}
{"topic_shift": true, "utterance": "Has it been 1 year or less since your decision on your claim?", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "yes it has", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "You have 1 year from the date on your decision to request a decision review", "session_id": "doc2dial_1014"}
{"topic_shift": true, "utterance": "what if I have additional questions about my decision review?", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "You can get answers to frequently asked questions", "session_id": "doc2dial_1014"}
{"topic_shift": true, "utterance": "What if I'm filing a supplemental claim?", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "you re adding new evidence that supports your case or identifying evidence for review . A reviewer will determine whether the new evidence changes the decision .", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "how do you file a supplemental claim?", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "I can assist you with learning how to file.", "session_id": "doc2dial_1014"}
{"topic_shift": true, "utterance": "Is there an appeals process?", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "You will need to  Download VA Form 10182 : Board Appeal PDF", "session_id": "doc2dial_1014"}
{"topic_shift": true, "utterance": "Have you previously requested a board appeal?", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "You can request a Board Appeal after an initial claim , Supplemental Claim , or Higher - Level Review decision . You can t request two Board Appeals in a row .", "session_id": "doc2dial_1014"}
{"topic_shift": false, "utterance": "what do I need to do?", "session_id": "doc2dial_3603"}
{"topic_shift": true, "utterance": "Are you asking how to apply for medicare benefits?", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "Feel free to Apply Online", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "I am deaf how can you help?", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "If you are deaf or hard of hearing ,  you can call us at TTYs1-800-325-0778.", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "I am not ready to retire but I still want to apply", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "If you are not getting Social Security and you are not ready to retire you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "session_id": "doc2dial_3603"}
{"topic_shift": true, "utterance": "do I need a birth certificate?", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "If you do not have a birth certificate , you may request one from the state where you were born", "session_id": "doc2dial_3603"}
{"topic_shift": true, "utterance": "How old do you have to be?", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "You must be at least 61 years and 9 months old to apply for retirement benefits .If you are already age 62", "session_id": "doc2dial_3603"}
{"topic_shift": true, "utterance": "what information will I need", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be .", "session_id": "doc2dial_3603"}
{"topic_shift": false, "utterance": "What if I have questions about Public Service Loan Forgiveness?", "session_id": "doc2dial_3165"}
{"topic_shift": true, "utterance": "Do you have more questions?", "session_id": "doc2dial_3165"}
{"topic_shift": false, "utterance": "No, I want to know in case I have questions.", "session_id": "doc2dial_3165"}
{"topic_shift": false, "utterance": "What if my questions are not covered on the FAQ page?", "session_id": "doc2dial_3165"}
{"topic_shift": false, "utterance": "You can call the FedLoan Servicing at 1-855-265-4038.", "session_id": "doc2dial_3165"}
{"topic_shift": true, "utterance": "What is one organization that is not qualifying employment?", "session_id": "doc2dial_3165"}
{"topic_shift": false, "utterance": "If you work for a Partisan political organization.", "session_id": "doc2dial_3165"}
{"topic_shift": true, "utterance": "Are there any alerts I should be aware of that are important?", "session_id": "doc2dial_3165"}
{"topic_shift": false, "utterance": "Yes, if you don't periodically submit the Employment Certification Form at the time you apply for forgiveness you will be required to submit a form for each empolyer worked.", "session_id": "doc2dial_3165"}
{"topic_shift": true, "utterance": "Is there anything I need to know about Income-Driven Repayment plans before I decide to change to one?", "session_id": "doc2dial_3165"}
{"topic_shift": false, "utterance": "Yes, you should be aware that your payment may increase under IDR plans depending on your income and the amount you owe.", "session_id": "doc2dial_3165"}
{"topic_shift": false, "utterance": "can you give me details of How to apply for a Veteran ID Card", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "A Veteran ID Card VIC is a form of photo ID you can use to get discounts offered to Veterans at many restaurants , hotels , stores , and other businesses", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "Find out if you re eligible for a Veteran ID Card and how to apply", "session_id": "doc2dial_1772"}
{"topic_shift": true, "utterance": "Am I eligible for a Veteran ID Card?", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "we ll have to verify your eligibility before we approve your application .", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "Served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "Received an honorable or general discharge under honorable conditions", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "If I am not eligible for a Veteran Identification Card, what can I do?", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "If you have an uncharacterized or unknown discharge status ,", "session_id": "doc2dial_1772"}
{"topic_shift": false, "utterance": "Hello. Can you tell me how to apply for a Veteran ID?", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "Of course. A Veteran ID card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. Here you can find out if you're eligible for a Veteran ID Card and how to apply.", "session_id": "doc2dial_1766"}
{"topic_shift": true, "utterance": "That's great. What documents do I need?", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "Are you planning to apply?", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "Yes, that's why I came here.", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "In that case, be sure to have your Social Security number and a digital copy of your DD214, DD256, DD257, or NGB22 that you can upload ready.", "session_id": "doc2dial_1766"}
{"topic_shift": true, "utterance": "I should have those in my drawer, will search for them. Can you tell me what requirements I need to fulfill?", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "No, I haven't. I served in the Chinese army, before I emmigrated to the US with my family.", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "Sorry, I'm afraid you aren't eligible then.", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "But I'm a veteran, I served in the Chinese military. My uncle was a US soldier. Can he get the card if he had an uncharacterized or unknown discharge status?", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "That's possible. We'd have to verify his eligibility before we approve his application.", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "What if he had to leave the army because he was accused of spying for China?", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "In that case he is not eligible for a Veteran ID Card. Sorry.", "session_id": "doc2dial_1766"}
{"topic_shift": false, "utterance": "Please, tell me about Perkins Loan Discharge", "session_id": "doc2dial_3171"}
{"topic_shift": true, "utterance": "You must to know that your Perkins Loan may be discharged under certain conditions", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "What are the conditions  that may lead to discharge?", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "Are you bankrupt??", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "No, I don't", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "The discharge is for death?", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "Yes, an uncle passed away", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "In that case, your Perkins Loan may be discharged", "session_id": "doc2dial_3171"}
{"topic_shift": true, "utterance": "What if I teach at an educational service agency?", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "Your teaching service may qualify for cancellation if the period of qualifying service includes Aug. 14, 2008  or begins on or after that date.", "session_id": "doc2dial_3171"}
{"topic_shift": true, "utterance": "What about the discharge chart?", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "Was your loan discharged?", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "Yes, indeed", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "Ok, in that case you will be released from your obligation to repay the loan", "session_id": "doc2dial_3171"}
{"topic_shift": false, "utterance": "Am I able to apply for social security benefits online?", "session_id": "doc2dial_169"}
{"topic_shift": true, "utterance": "Do you want to apply for retirement benefits?", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "No I do not want to apply for retirement benefits.", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "Were you able to agree to the terms of service agreement and create a personal social security account?", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "No, I was not able to set that up.", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "Were you able to agree to the terms of service agreement?", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "Yes, I was able to agree with the terms of service.", "session_id": "doc2dial_169"}
{"topic_shift": true, "utterance": "Are spouse's able to claim benefits?", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "Yes, a spouse can claim benefits if they are the spouse or divorced spouse of a retired worker or a disabled worker or the widow/widower of a deceased worker.", "session_id": "doc2dial_169"}
{"topic_shift": true, "utterance": "What does a benefit calculator do?", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "A benefit calculator helps you to get an estimate of the benefits that you and your family may be eligible for.", "session_id": "doc2dial_169"}
{"topic_shift": true, "utterance": "If I'm the spouse of a retired worker, can I still claim benefits?", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "Yes, as long as you are 62 or older now or within 3 months.", "session_id": "doc2dial_169"}
{"topic_shift": false, "utterance": "can a person who works get benefits?", "session_id": "doc2dial_3617"}
{"topic_shift": true, "utterance": "are you working?", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "what if  you are under full retirement age?", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "If you are under full retirement age for the entire year  we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "session_id": "doc2dial_3617"}
{"topic_shift": true, "utterance": "will I get higher benefits?", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "Higher benefits can be important to you later in life and increase the future benefit amounts your family and your survivors could receive", "session_id": "doc2dial_3617"}
{"topic_shift": true, "utterance": "does any money get deducted?", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "so it deducts if i am younger?", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "If you are under full retirement age for the entire year ] we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "session_id": "doc2dial_3617"}
{"topic_shift": false, "utterance": "Hello there. I would like to know what happens when I receive and keep a ticket from out the state.", "session_id": "doc2dial_2509"}
{"topic_shift": true, "utterance": "Have you committed any moving violation?", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "You must know that your license will be suspended until your answer the ticked, except for alaska, california, michigan montana, oregon or wisconsin.", "session_id": "doc2dial_2509"}
{"topic_shift": true, "utterance": "I had this ticked when I was older than 21, this makes any difference?", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "This driving violation is related to alcohol or drugs?", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "Yes, it is.", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "In that case, your drive licence from the new york state, will be suspended for at least 90 days.", "session_id": "doc2dial_2509"}
{"topic_shift": true, "utterance": "This also applies for someone under 21?", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "There is also a revoke, but it will be for at least a year or until the age of 21, whichever is longer.", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "What happens if there is any previous alcohol or drugs related driving violation?", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "Will be the same. Your license will be revoked for at least a year or until the age of 21, whichever is longer.", "session_id": "doc2dial_2509"}
{"topic_shift": false, "utterance": "What can Veteran's Affairs tell me about careers and eimployment?", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "We help you build your career and find the opportunities that a the right fit for you.", "session_id": "doc2dial_1000"}
{"topic_shift": true, "utterance": "What if I am a female Veteran?", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "Just ask for the Women Veterans Program Manager and find the nearest VA medical center.", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "What help is there if I am homeless or at risk of being homeless?", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "There are programs like free health care and free limited dental care and we help you find resources in the community like homeless shelters.", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "Is their a female Women Veteran's Program Manager?", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "Yes, we offer Women Veterans Program Managers and find the nearest one.", "session_id": "doc2dial_1000"}
{"topic_shift": true, "utterance": "What are some more resources i could use?", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "You can view the current subsistence allowance rates will help you learn about what pay we offer for food and clothing.", "session_id": "doc2dial_1000"}
{"topic_shift": true, "utterance": "Do you need other VA benefits and services at this time?", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "At this time, I do not need these other services.", "session_id": "doc2dial_1000"}
{"topic_shift": false, "utterance": "I want to know what I need to get someone a Social Security card?", "session_id": "doc2dial_141"}
{"topic_shift": true, "utterance": "We need proof of immigration status", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "Do you have documents that proof their immigration status?", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "yes, just need to know which documents you will take as proof", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "To prove their U.S. immigration status ,\u00a0we need to see a current U.S. immigration document , such as a I-551 Lawful Permanent Resident Card , Machine Readable Immigrant Visa ; or a I-766 Employment Authorization Document , EAD , work permit", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "Alright, and what if I am unable to come up with some of the documents I need, like ID stuff?", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "If you can't come up with the usual proofs of identity then we may accept other items, like an adoption decree or a doctor, clinic or hospital record.", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "What if they are not American?", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "If they are not an American citizen Social Security will ask to see a current DHS document . Such as a I-551 Permanent Resident Card", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "Do I need to take my kid down their when I go or just the documents?", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "If they are age 12 or older and requesting an original Social Security number then they  must appear in person for an interview. We will ask for evidence to show that your child does not have a Social Security number .", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "Okay, and this will also help me with getting their taxpayer ID number?", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "If you need a number for your child for tax purposes and your child is not authorized to work in the United States ,you can apply for an Individual Taxpayer Identification Number for your child from the Internal Revenue Service IRS .Visit IRS in person or call the IRS toll - free number , 1 -800-TAXFORM , 1 - 800 - 829 - 3676 , and request Form W-7A Application for Taxpayer Identification Number for Pending U.S. Adoptions .", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "OK, and one more question about immigration status. that is a must have?", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "Yes, for immigration status we need to see their current U.S. immigration document", "session_id": "doc2dial_141"}
{"topic_shift": false, "utterance": "I want to know what an escrow amount is when it comes to the DMV", "session_id": "doc2dial_2521"}
{"topic_shift": true, "utterance": "The DMV requires a minimum escrow amount of at least $200 for search accounts. It is recommended that you keep enough money in the escrow account to cover 2 months of transactions", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "Did you want to know about changing your escrow amount?", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "Okay, to change your escrow amount you need to send a request to DMV Revenue Accounts on your letterhead. The request must be signed and dated and it has to include the account number.", "session_id": "doc2dial_2521"}
{"topic_shift": true, "utterance": "can I have your mailing address where I can add to my escrow?", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "DMV Revenue AccountsPO Box 2409Albany, NY 12220-0409", "session_id": "doc2dial_2521"}
{"topic_shift": true, "utterance": "I have 2 accounts and want to close one, can I move money between the 2?", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "You can have the amount transferred to another escrow account that you have with DMV", "session_id": "doc2dial_2521"}
{"topic_shift": true, "utterance": "another question is do you need my new address if I moved into a new place ?", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "Yes, you need to notify DMV Revenue Accounts of the change.", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "we notify DMV and not ACH or both?", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "If you do not use ACH, you must send a letter to DMV Revenue Accounts with your old and new address. If you use ACH, your account liaison can use the system to update the address.", "session_id": "doc2dial_2521"}
{"topic_shift": false, "utterance": "How do I upload my info for my claim?", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "Have you filed a claim for disability compensation?", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "Yes and I would like some clarification please.", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "Yes you may continue uploading more supporting documents for up to one year to support your claim.", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "What types of documents need I submit?", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "These types may include supporting documents like medical test results, doctor's reports, and other records.", "session_id": "doc2dial_1028"}
{"topic_shift": true, "utterance": "Can I find out if I've filled all of the necessary forms?", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "Yes you can see if you need to complete any additional forms online.", "session_id": "doc2dial_1028"}
{"topic_shift": true, "utterance": "Do I file federal or state records or both?", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "Documents which you upload to support your disability claim should be both Federal and state records including your military medical and personnel records.", "session_id": "doc2dial_1028"}
{"topic_shift": true, "utterance": "If this doesn't work out can I upload more evidence?", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "Unfortunately, you can only upload evidence to support your initial disability claim.", "session_id": "doc2dial_1028"}
{"topic_shift": false, "utterance": "Hi, please, can you tell me which documents i need to ask from DMV related to registering a vehicle?", "session_id": "doc2dial_1996"}
{"topic_shift": true, "utterance": "No problem. You'll need to ask for 1 or 2 vehicle plates. That is, unless you have ones from another vehicle and you want to transfer them to be registered in NY. The thing you need to ask is your registration window sticker.", "session_id": "doc2dial_1996"}
{"topic_shift": false, "utterance": "Have you already registered in NY DMV?", "session_id": "doc2dial_1996"}
{"topic_shift": false, "utterance": "Yeah, i already did that.", "session_id": "doc2dial_1996"}
{"topic_shift": false, "utterance": "Good. Then, additional to the documents i told you before, you'll receive a new title certificate. That will be in a period of 90 days.", "session_id": "doc2dial_1996"}
{"topic_shift": true, "utterance": "Ok, i'll look for it. Something else i want to ask, Is there anything who avoids me for register a vehicle in NY?", "session_id": "doc2dial_1996"}
{"topic_shift": false, "utterance": "Nothing special. If you meet the requirements, you can register a vehicle in NY without any problem.", "session_id": "doc2dial_1996"}
{"topic_shift": true, "utterance": "What can i do if i don't find a certain information in here?", "session_id": "doc2dial_1996"}
{"topic_shift": false, "utterance": "In that case, you can trust your insurance company to fill in for any information we can't give you here.", "session_id": "doc2dial_1996"}
{"topic_shift": false, "utterance": "Ok, thanks, i'll keep that in mind. Final question for now, please. Is there any considerations about buying a car from another person in a private sale?", "session_id": "doc2dial_1996"}
{"topic_shift": false, "utterance": "Well, certainly there is. IF you have a situation like that, both you and the seller must pass the form DTF-802, in order to get your taxes calculated by the DMV and be issued a payment receipt to you.", "session_id": "doc2dial_1996"}
{"topic_shift": false, "utterance": "I need some guidance with the application process, please. Can you tell me how to apply?", "session_id": "doc2dial_2247"}
{"topic_shift": true, "utterance": "Of course. In order to apply you must submit an Original Facility Application, along with a copy of your complete original sealed and signed Surety Bond.", "session_id": "doc2dial_2247"}
{"topic_shift": true, "utterance": "Do you have a certificate of authority?", "session_id": "doc2dial_2247"}
{"topic_shift": false, "utterance": "No, unfortunately not.", "session_id": "doc2dial_2247"}
{"topic_shift": true, "utterance": "Do you have a proof of business name?", "session_id": "doc2dial_2247"}
{"topic_shift": false, "utterance": "No, I don't have one.", "session_id": "doc2dial_2247"}
{"topic_shift": true, "utterance": "Do you have a proof of workers compensation insurance?", "session_id": "doc2dial_2247"}
{"topic_shift": false, "utterance": "No, sorry.", "session_id": "doc2dial_2247"}
{"topic_shift": true, "utterance": "Do you have a surety bond?", "session_id": "doc2dial_2247"}
{"topic_shift": false, "utterance": "No, I don't have such a bond.", "session_id": "doc2dial_2247"}
{"topic_shift": true, "utterance": "It seems like I'm lacking a lot of the necessary documents. Can I call you back by phone once I have them?", "session_id": "doc2dial_2247"}
{"topic_shift": false, "utterance": "Of course. You can call the Office of Vehicle Safety and Clean Air at 1-518-474-4653 to get the forms, or call 1-518-474-0919 to get more information.", "session_id": "doc2dial_2247"}
{"topic_shift": false, "utterance": "Allow me one final question though. What exactly should I do in which order to become a retail dealer with a DMV license?", "session_id": "doc2dial_2247"}
{"topic_shift": false, "utterance": "To register as a retail dealer licensed by the Department of Motor Vehicles in New York State you should consult the DMV Commissioner's Regulations for Motor Vehicle Dealers and Transporters (CR-78) and download and read Facility Requirements - Dealers/Transporters.", "session_id": "doc2dial_2247"}
{"topic_shift": false, "utterance": "I wanted to know more about public service loan forgiveness", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "I work for a not for profit", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "You could be eligible for the Public Service Loan Forgiveness Program", "session_id": "doc2dial_3159"}
{"topic_shift": true, "utterance": "can I use time spent at church to be considered a full time employee?", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "Time spent on religious instruction or worship services may not be counted toward meeting the full-time employment requirement.", "session_id": "doc2dial_3159"}
{"topic_shift": true, "utterance": "On the repayment plans to qualify do the payments stay the same or can they increase?", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "Your payment may increase depending on your income and the amount that you owe. If you do not want the possibility of higher payments then the PSLF Program may not be for you", "session_id": "doc2dial_3159"}
{"topic_shift": true, "utterance": "How soon can I get into public service loan forgiveness?", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "You have to make 120 qualifying monthly payments so it will take at least 10 years before you can qualify.", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "Are you working toward PSLF?", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "You should be completing and submitting the Public Service Loan Forgiveness: Employment Certification Form every year or when you change employers.", "session_id": "doc2dial_3159"}
{"topic_shift": false, "utterance": "how do I begin to apply for medicare only?", "session_id": "doc2dial_627"}
{"topic_shift": true, "utterance": "Are you  are within three months of age 65 or older", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "are you applying for medicare only?", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "ok  great", "session_id": "doc2dial_627"}
{"topic_shift": true, "utterance": "Is there a Special Enrollment Period", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "If you are age 65 or older and your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment ,  you may not need to applyfor Medicare supplementary medical insurance Part B at age 65 .", "session_id": "doc2dial_627"}
{"topic_shift": true, "utterance": "What if I plan to continue working?", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "Even if you plan to continue working , you may still be able to receive some benefits", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "do you plan to continue working?", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "we will deduct the excess earnings from your benefits", "session_id": "doc2dial_627"}
{"topic_shift": false, "utterance": "Hey, Good morning. I recently had to go to a repair shop, but i'm having some issues, Is there something you can do about it?", "session_id": "doc2dial_2253"}
{"topic_shift": true, "utterance": "There is, but we encourage users to attempt to resolve the issues by themselves first, with the management of the business. In order to do that, we advise you to keep a written record of all your interactions with the business. If a resolution is not possible, then you can come with us.", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "Do you want to know how to submit your possible complaint?", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "No, that's not necessary right now. I think i'll try your first advice.", "session_id": "doc2dial_2253"}
{"topic_shift": true, "utterance": "Say, I have a doubt. Can i ask for those parts which get replaced on my car?", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "Sure, You have that right. Be aware that you must write down that request before your car is touched by the service.", "session_id": "doc2dial_2253"}
{"topic_shift": true, "utterance": "That seems important. I'll make sure to keep it in mind. What can you tell me if i have an issue with the so-called Lemon Law?", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "Then you can refer to Lemon Law section to see what  you can do about it, to resolve your problem.", "session_id": "doc2dial_2253"}
{"topic_shift": true, "utterance": "Look, this is totally hypothetical, but lets say i file a complaint. What happens if i'm given the reason?", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "If that happens, then DMV will enter the case with full force, taking actions against the shop. Possible consequences may go from suspension up to license revoking and even fines. These includes possible restitution of any money you lost with them.", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "Really? I could get my money back, thanks to this?", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "That's correct. That's in the case a judge declares it. The shop coudl get a softer penalty because of this.", "session_id": "doc2dial_2253"}
{"topic_shift": true, "utterance": "For what you are saying, then the best action is to participate and make complaints, isn't?", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "That's right. With your participation, The Repair Shop Act can be used to return money to consumers through mediation and restitution.", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "That sounds great. Where can i find more information about the topic?", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "You can refer to NY State Deparment of Motor Vehicles Commisioner.", "session_id": "doc2dial_2253"}
{"topic_shift": false, "utterance": "What is the process to apply for disability?", "session_id": "doc2dial_633"}
{"topic_shift": false, "utterance": "We determine the process read disablilty home page", "session_id": "doc2dial_633"}
{"topic_shift": true, "utterance": "Is there any other information?", "session_id": "doc2dial_633"}
{"topic_shift": false, "utterance": "The disablility starter kid with help to get you ready", "session_id": "doc2dial_633"}
{"topic_shift": true, "utterance": "When do I apply?", "session_id": "doc2dial_633"}
{"topic_shift": false, "utterance": "You should apply as soon as you become disabled", "session_id": "doc2dial_633"}
{"topic_shift": false, "utterance": "Are you disabled and ready to apply?", "session_id": "doc2dial_633"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_633"}
{"topic_shift": true, "utterance": "How do I apply?", "session_id": "doc2dial_633"}
{"topic_shift": false, "utterance": "You can apply for Disability benefits online or by calling our toll - free number 1 - 800 - 772 - 1213", "session_id": "doc2dial_633"}
{"topic_shift": true, "utterance": "Is there a waiting period?", "session_id": "doc2dial_633"}
{"topic_shift": false, "utterance": "The Social Security disability waiting period begins with the first full month after the date we decide your disability began", "session_id": "doc2dial_633"}
{"topic_shift": false, "utterance": "Hello, I would like to register my moped. How do I proceed?", "session_id": "doc2dial_1982"}
{"topic_shift": true, "utterance": "Is your vehicle a moped or a motorcycle?", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "It is a moped not a motorcycle.", "session_id": "doc2dial_1982"}
{"topic_shift": true, "utterance": "Do you have a driver's license and is your moped registered?", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "I'm about to receive my driver's license but my moped is not registered.", "session_id": "doc2dial_1982"}
{"topic_shift": true, "utterance": "Once you get your driver's license, you need to come register your moped at the DMV.", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "Okay, I will do that.", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "Before going to the DMV, please complete the Document Guide. It will inform you of the correct documents to bring with you.", "session_id": "doc2dial_1982"}
{"topic_shift": true, "utterance": "I still haven't received my driver's license, can I use my learner's permit from another state?", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "Yes as long as it is from one of the Tri-States.", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "Can I see a list of these eligible counties?", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "They are listed on the website on the office locations page.", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "Are the offices open on Saturdays?", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "Yes some of our offices are open on Saturdays.", "session_id": "doc2dial_1982"}
{"topic_shift": true, "utterance": "If I want to eventually get a moped that has three wheels, do I need a different kind of driver's license?", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "All new vehicles must be registered again at the DMV.", "session_id": "doc2dial_1982"}
{"topic_shift": false, "utterance": "Hi, i wanted to know something. I have a Foreign born U.S citizen child, is possible to me to present documents to get a original card?", "session_id": "doc2dial_155"}
{"topic_shift": true, "utterance": "Well, yeah, is perfectly possible for you to present documents. In fact, you'll need documents to prove you he /she is a U.S citizen, such as Certification of Report of Birht or child's U.S passport.", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "Do yo have any of these documents or not?", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "Yeah, in fact i have them, thank god. I took my previsions. But in any case i wouldn't have them, you would accept some other document?", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "Sure, there's an option if that's the case. We can take in account other documents such as your child's passport, so we can verify your child's age. Of course, that document must come from DHS.", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "Ok that's great to know it, thanks. Another question,just to be sure. You just accept certain documents, do you? i.e Certificate of report of birth? that's essential, isn't?", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "That's correct. That document, DS-1350, would be one of the main ones we'll need to proceed with your request.", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "umm, well i tought that would be the case. Say, what about child's age? is that something i have to keep in mind in order to request SSN?", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "Well, in fact, it is. If your child is over 12, he must come to the office in person, so he can go through an interview. Plus, we'll verify if a SSN hasn't been issued to him / her before.", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "Do i need to present something in that case?", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "Yes. You'll need to present a proof of your identity, with an non expired document.", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "So just to be sure, you're open to accept other documents, do you?", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "That's right. As said before, you can present your child's passport to us as proof of age.", "session_id": "doc2dial_155"}
{"topic_shift": false, "utterance": "Hello, I have some questions about renewing a business license.", "session_id": "doc2dial_2535"}
{"topic_shift": true, "utterance": "Of course. Do you want to learn more about the license period?", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "Yes, that'd be nice.", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "All business registrations and Inspection Station licenses are valid for 2 years.", "session_id": "doc2dial_2535"}
{"topic_shift": true, "utterance": "Ah, that's good to know. By the way, can you suggest a topic for me?", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "More Info.", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "Wow, now that is a great topic. Can you suggest another topic?", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "Yes. More Info.", "session_id": "doc2dial_2535"}
{"topic_shift": true, "utterance": "That just blows my mind. Let's talk about more information then. What if my license is expired? What can I do about that?", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "You can renew if the facility certificate or Inspection Station license expired within the last six months.", "session_id": "doc2dial_2535"}
{"topic_shift": true, "utterance": "Can I also renew a license before it expires? In advance?", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "Yes. You can renew it if the facility certificate Inspection Station license will expire within the next 60 days.", "session_id": "doc2dial_2535"}
{"topic_shift": true, "utterance": "Great. What do I need to renew it online?", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "To renew the license online, you must have the Facility Number from your Business Certificate and the Validation Number from your Business Certificate, for example.", "session_id": "doc2dial_2535"}
{"topic_shift": false, "utterance": "Hey, how you doing. I'm researching about treatment to veterans for agent orange, coudl you help me?", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "Sure. Did you flew or worked with C-123 aircraft in Vietnam or other locations?", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "Yeah, i flew one of those.", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "Then you may have been in contact with agent orange. The U.S military used it to clear trees and plants during Vietnam.", "session_id": "doc2dial_3818"}
{"topic_shift": true, "utterance": "I know. Now, can i get some disability benefits for this?", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "Have you been ill believed to be caused by Agent Orange, or presumptive disease?", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "Yeah, that's correct. I was diagnosed with that.", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "o.k. Were you assigned to flight, ground or medical crew duties?", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "Yes, i was part of a flight crew.", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "Very well. Then you may qualify to get disability benefits, depending if you fit on our descriptions.", "session_id": "doc2dial_3818"}
{"topic_shift": true, "utterance": "That's great. In any case, where i could get more information?", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "Do you want more information about C-123 aircraft Agent Orange claims?", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "No, Not about that, another thing instead.", "session_id": "doc2dial_3818"}
{"topic_shift": false, "utterance": "What is the investigation process included when dealing with complaints and charges for repair and body shops?", "session_id": "doc2dial_1969"}
{"topic_shift": true, "utterance": "During this process, a formal investigation is undertaken, which results in no action, a warning letter being placed on your file, or a formal administrative hearing before an ALJ", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "What happens if, during the investigation process, my offer is rejected?", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "If your offer is rejected, a hearing must be held", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "What happens if, during the investigation process, the waiver is accepted?", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "In this instance, no hearing will be required", "session_id": "doc2dial_1969"}
{"topic_shift": true, "utterance": "What happens if I want to appeal a decision made at a hearing process?", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "To appeal, you must file an appeal within 60 days of the ALJ's decision with the use of an Appeal From DMV Hearing Determination form. You must include the appropriate fees with this form also", "session_id": "doc2dial_1969"}
{"topic_shift": true, "utterance": "What are the circumstances involved if a hearing process is initiated by Vehicle Safety?", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "When initiate by Vehicle Safety, you can be offered a \"hearing waiver\" during which you will be given an opportunity to admit the charges and to either pay a monetary penalty and/or accept a suspension", "session_id": "doc2dial_1969"}
{"topic_shift": true, "utterance": "What if the ALJ only imposes civil penalties during a hearing process?", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "In this instance, you will receive a letter shortly after the hearing which will outline that in order to prevent the loss of your operating privilege, you must pay all fines and penalties that have been imposed", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "If I comply fully and pay my fine or serve out the period of suspension handed down, what happens then?", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "If you fulfil this and have been completely compliant, you will be back in business", "session_id": "doc2dial_1969"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about Social Security Credits", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes", "session_id": "doc2dial_800"}
{"topic_shift": true, "utterance": "And if I have more credit, will my benefits increase?", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "These additional credits do not increase your benefit amount. The average of your earnings during your working years, not the total number of credits you earn", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "How are the credits obtained?", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "do you pay Social Security taxes?", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "In that case, earn up to a maximum of four credits per year.", "session_id": "doc2dial_800"}
{"topic_shift": true, "utterance": "and how much credit should i get?", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "You must obtain at least 40 Social Security credits to qualify for Social Security benefits.", "session_id": "doc2dial_800"}
{"topic_shift": true, "utterance": "What if I am legally blind?", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "You only have to comply with the duration of the proof of work.", "session_id": "doc2dial_800"}
{"topic_shift": false, "utterance": "Hello, I would like to know what happens after I send my retirement application?", "session_id": "doc2dial_814"}
{"topic_shift": true, "utterance": "Once we receive your request, we will review it and contact you if we have any questions. We may request additional documents from you before we can process your request.", "session_id": "doc2dial_814"}
{"topic_shift": true, "utterance": "What do I do if I can't check my status online?", "session_id": "doc2dial_814"}
{"topic_shift": false, "utterance": "If you can't verify your status online, you can call us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. at 5:30 p.m., Monday through Friday.", "session_id": "doc2dial_814"}
{"topic_shift": true, "utterance": "and by what means will they give the answer to the request?", "session_id": "doc2dial_814"}
{"topic_shift": false, "utterance": "You will receive a letter in the mail with our decision.", "session_id": "doc2dial_814"}
{"topic_shift": false, "utterance": "Did you include information about other family members when you applied?", "session_id": "doc2dial_814"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_814"}
{"topic_shift": false, "utterance": "We will let you know if they can receive benefits from your request.", "session_id": "doc2dial_814"}
{"topic_shift": true, "utterance": "And how is it done in the event that someone wants to withdraw their application?...", "session_id": "doc2dial_814"}
{"topic_shift": false, "utterance": "in that case You have up to 12 months to withdraw your application, if you change your mind. You will be asked to repay any benefits you have already received.", "session_id": "doc2dial_814"}
{"topic_shift": true, "utterance": "where can I get more information?", "session_id": "doc2dial_814"}
{"topic_shift": false, "utterance": "visit Appeal a decision", "session_id": "doc2dial_814"}
{"topic_shift": false, "utterance": "What does the VA dental insurance program (VADIP) offer?", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "Offers Discounted Private Dental Insurance for Veterans and Families", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "How do I know if I am eligible and enroll in the plan?", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "to know you have to meet certain requirements", "session_id": "doc2dial_3824"}
{"topic_shift": true, "utterance": "Am I eligible for the VA Dental Insurance Program?", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "You may be eligible for VADIP if you meet some descriptions", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "Do you meet these descriptions?", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "if I think I meet the descriptions", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "Are you a veteran who is enrolled in VA health care?", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "if I am a veteran who is enrolled in VA health care", "session_id": "doc2dial_3824"}
{"topic_shift": true, "utterance": "Where do I enroll in a VADIP plan?", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "You can enroll online at Delta Dental or MetLife", "session_id": "doc2dial_3824"}
{"topic_shift": true, "utterance": "Does VADIP offer coverage throughout the United States and its territories?", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "if VADIP offers coverage throughout the United States and its territories", "session_id": "doc2dial_3824"}
{"topic_shift": true, "utterance": "What if I am not eligible for free VA dental care?", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "VADIP can help you purchase private dental insurance at a reduced cost.", "session_id": "doc2dial_3824"}
{"topic_shift": false, "utterance": "Is it possible for me to apply for benefits online?", "session_id": "doc2dial_182"}
{"topic_shift": true, "utterance": "Do you want to file for retirement benefits, disability benefits, or Medicare?", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "Yes, I would like to apply for at least one of those benefits.", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "Then you can always complete your application online.", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "What if you cannot process my request?", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "You would be able to contact us by phone or schedule an appointment if you cannot process your request.", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "What if I am the spouse of a retired or disabled worker?", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "You should fill out your application for monthly benefits or just Medicare online within 3 months of age 62 or older and must meet certain criteria.", "session_id": "doc2dial_182"}
{"topic_shift": true, "utterance": "Would I still qualify for benefits if I never worked under Social Security?", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "Are you a spouse of a retired worker?", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "Yes, I am a spouse of a retired worker.", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "Then you qualify for spouse's' benefits.", "session_id": "doc2dial_182"}
{"topic_shift": true, "utterance": "What about survivors benefits?", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "You can use our Survivors Planner to learn about your benefits.", "session_id": "doc2dial_182"}
{"topic_shift": false, "utterance": "How would I go about getting a military skills test waiver?", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "Do you have military experience driving commercial motor vehicles?", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "No, I do not have military experience driving commercial motor vehicles.", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "Do you know the requirements for the waiver?", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "Yes, I know the requirements.", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "Then you all ready know that you must currently hold a valid NY State driver license or have an out-of-state driver license to be exchanged for a NYS driver license.", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "What happens after all requirements are met?", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "We will then issue your CDL class, endorsements and restrictions will depend upon the type of CMV you operated in the military.", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "What do I need to do to apply?", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "You must present certain requirements at the DMV office.", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "What information do I need?", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "The application date if in active service for the last two years, date of being discharged.", "session_id": "doc2dial_2284"}
{"topic_shift": false, "utterance": "is an escort driver certification mandatory?", "session_id": "doc2dial_1955"}
{"topic_shift": true, "utterance": "when do i need to have escort driver certification. does this apply to you?", "session_id": "doc2dial_1955"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_1955"}
{"topic_shift": true, "utterance": "what are the qualifications for providing escort services. does this apply to you?", "session_id": "doc2dial_1955"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1955"}
{"topic_shift": true, "utterance": "how do i get certified as an escort vehicle driver. does this apply to you?", "session_id": "doc2dial_1955"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1955"}
{"topic_shift": true, "utterance": "what are the fees. does this apply to you?", "session_id": "doc2dial_1955"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1955"}
{"topic_shift": false, "utterance": "great, what is your question?", "session_id": "doc2dial_1955"}
{"topic_shift": true, "utterance": "does NY state recognize escort vehicle driver certifications issued in other states?", "session_id": "doc2dial_1955"}
{"topic_shift": false, "utterance": "you must have a valid ny state certified vehicle escort card mv-64", "session_id": "doc2dial_1955"}
{"topic_shift": true, "utterance": "do i do it at the dmv?", "session_id": "doc2dial_1955"}
{"topic_shift": false, "utterance": "it will be indicated in office hours area for the office", "session_id": "doc2dial_1955"}
{"topic_shift": false, "utterance": "Will you keep me informed about when my insurance is about to lapse?", "session_id": "doc2dial_1799"}
{"topic_shift": true, "utterance": "Yes. The New York State requires every motorist to maintain their insurance up to date so we at DMV make sure to inform you if you have any problem with your insurance.", "session_id": "doc2dial_1799"}
{"topic_shift": false, "utterance": "Is it needed that my address is always up to date with you guys?", "session_id": "doc2dial_1799"}
{"topic_shift": false, "utterance": "Yes, It is required. If not we won't be able to keep you informed about your insurance and we'll suspend your registration and license. You should make sure to turn in your vehicle's license plate before canceling your insurance policy", "session_id": "doc2dial_1799"}
{"topic_shift": true, "utterance": "Can you tell me more about the traffic points and its cost?", "session_id": "doc2dial_1799"}
{"topic_shift": false, "utterance": "Yes. This is the system DM uses to keep a record of dangerous drivers. The cost of the DMV charge, that it's a separate charge from the DRA, depends on the total points you accumulate.", "session_id": "doc2dial_1799"}
{"topic_shift": true, "utterance": "It's always a hassle to bring all the required documents to the DMV Office. Please tell me an alternative.", "session_id": "doc2dial_1799"}
{"topic_shift": false, "utterance": "This happens quite often with our customers when they don't bring some of the necessary documents or requirements to complete their transactions. The best you can do is to check our website to see if you can do your transaction online so you don't have to go to the DMV Office.", "session_id": "doc2dial_1799"}
{"topic_shift": true, "utterance": "In case I have a problem with my insurance and your inquiry letter does not resolve the problem, what would happen.", "session_id": "doc2dial_1799"}
{"topic_shift": false, "utterance": "In that case, we must suspend the vehicle registration and if the problem continues, your driver's license. More than 300,000 registrations a year are suspended due to failing to maintain insurance.", "session_id": "doc2dial_1799"}
{"topic_shift": false, "utterance": "I want to know how I can replace my title certificate.", "session_id": "doc2dial_1941"}
{"topic_shift": true, "utterance": "What is the express mail?", "session_id": "doc2dial_1941"}
{"topic_shift": false, "utterance": "It's about sending you a replacement by express mail. This will cost extra and you will need to sign for the delivery.", "session_id": "doc2dial_1941"}
{"topic_shift": true, "utterance": "Where should I deliver the requirements?", "session_id": "doc2dial_1941"}
{"topic_shift": false, "utterance": "You must bring to a DMV office a completed Application for Duplicate Title MV-902.", "session_id": "doc2dial_1941"}
{"topic_shift": true, "utterance": "How do I request a title certificate?", "session_id": "doc2dial_1941"}
{"topic_shift": false, "utterance": "Use the Application for Title Only MV-82TON and follow the instructions carefully.", "session_id": "doc2dial_1941"}
{"topic_shift": false, "utterance": "What should I do if I am about to move?", "session_id": "doc2dial_1941"}
{"topic_shift": false, "utterance": "You need to learn how to change your address.", "session_id": "doc2dial_1941"}
{"topic_shift": true, "utterance": "What items should I send to the DMV office?", "session_id": "doc2dial_1941"}
{"topic_shift": false, "utterance": "Send a completed form \"Application for Duplicate Title MV-902\".", "session_id": "doc2dial_1941"}
{"topic_shift": false, "utterance": "Hello I need information about How to Verify a Title or Lien Status", "session_id": "doc2dial_2290"}
{"topic_shift": true, "utterance": "Have you already done it online?", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "yes i have tried", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "ok You can check the status of vehicle titles and liens online. but Sorry, the service is not available for boat titles.", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "And if I already sent it but a month has passed and I have not received it?", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "it can take up to 90 days for you not to receive your title", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "ok, another question what inconveniences can I find when wanting to do my verification online?", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "You may find that The service does not display any personal information about the vehicle owner or registrant.", "session_id": "doc2dial_2290"}
{"topic_shift": true, "utterance": "What do I have to do to have a lien recorded on a certificate of title?", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "You must file an application either through a distributor or directly to the New York State DMV to pay the required lien registration fees", "session_id": "doc2dial_2290"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "you can contact us again with pleasure we will assist you", "session_id": "doc2dial_2290"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_828"}
{"topic_shift": true, "utterance": "want to get citizenship", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "You have not yet established your US citizenship with us?", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "the school ID card?", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "Health insurance card not a Medicare card?", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "and the American Military Identification Card?", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "in that case you cannot verify your identity with the US Passport", "session_id": "doc2dial_828"}
{"topic_shift": false, "utterance": "can you give me details of Eligibility requirements for VA home loan program", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan. Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status", "session_id": "doc2dial_3830"}
{"topic_shift": true, "utterance": "Can I get a COE in any other situations?", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "You may be able to get a COE if you meet at least one of the requirements listed below", "session_id": "doc2dial_3830"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "You ve sold the home you bought with the prior loan and have paid that loan in full", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "A qualified Veteran - transferee agrees to assume your loan and substitute their entitlement for the same amount of entitlement you used originally", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "You qualify for the program", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "Can I use a COE I used before?", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA - backed loan if you meet at least one of the requirements listed below", "session_id": "doc2dial_3830"}
{"topic_shift": true, "utterance": "Can I get a COE in any other situations?", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "At least one of these must be true  You:Are a U.S. citizen who served in the Armed Forces of a government allied with the United States in World War II ,", "session_id": "doc2dial_3830"}
{"topic_shift": true, "utterance": "What do I do to request a restoration of rights?", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and send it to the VA regional loan center for your state . Download VA Form 26 - 1880Find your state s VA regional loan center", "session_id": "doc2dial_3830"}
{"topic_shift": false, "utterance": "Good morning. I'm looking to clear out some doubts about the benefit planner?", "session_id": "doc2dial_196"}
{"topic_shift": true, "utterance": "No problem, I assume that you know what a Government Pension Offset is?", "session_id": "doc2dial_196"}
{"topic_shift": false, "utterance": "No, i don't have the minimal idea about what that is.", "session_id": "doc2dial_196"}
{"topic_shift": true, "utterance": "It's a kind of reduction on your spousal benefits. If you are eligible for that, you may need to know hoe to calculate your benefits under that figure, Do you want to know information for that?", "session_id": "doc2dial_196"}
{"topic_shift": false, "utterance": "No, I don't think I need it right now.", "session_id": "doc2dial_196"}
{"topic_shift": true, "utterance": "O.K., even so, you could try to get some estimate. Do you have access to your spouse's estimate?", "session_id": "doc2dial_196"}
{"topic_shift": false, "utterance": "Yeah, I have access to that information.", "session_id": "doc2dial_196"}
{"topic_shift": false, "utterance": "O.k, that's good. Could you locate the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "session_id": "doc2dial_196"}
{"topic_shift": false, "utterance": "No, sorry, I don't think I'm able to find that.", "session_id": "doc2dial_196"}
{"topic_shift": false, "utterance": "I understand, Then I assume that you couldn't be able to make a simple divide and round operation then, right?", "session_id": "doc2dial_196"}
{"topic_shift": false, "utterance": "No, certainly not.", "session_id": "doc2dial_196"}
{"topic_shift": true, "utterance": "Then, I'm afraid I won't be able to help you to calculate an estimate for that benefit.", "session_id": "doc2dial_196"}
{"topic_shift": false, "utterance": "hello I need information About VA insurance options and eligibility", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "of course Find out which VA insurance programs may be right for you as a veteran, service member, spouse, or dependent child.", "session_id": "doc2dial_1160"}
{"topic_shift": true, "utterance": "How do I know which life insurance program I am eligible for?", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "The different programs cover VGLI veterans, SGLI service members, and FSGLI family members. You can also get short-term financial coverage through TSGLI to help you recover from a serious traumatic injury.", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "Will you end your military shift soon?", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "If your military duty shift ends soon, you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to make sure there are no breaks in your coverage.", "session_id": "doc2dial_1160"}
{"topic_shift": true, "utterance": "and what VA life insurance options?", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "as Service Members Group SGLI Life Insurance Get group life insurance while serving.", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "excellent and are there any other VA life insurance options?", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "good as I already mentioned a good option if you are members of the Group life insurance service SGLI can get group life insurance while serving.", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "And is there Protection against traumatic injuries?", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "TSGLI Get short-term financial support to help you recover from a serious injury.", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "What if my disability is from an illness that was made worse by active duty?", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "you are disabled due to injury or illness caused or made worse by your active duty, continue your life insurance more than 2 years after leaving the military....", "session_id": "doc2dial_1160"}
{"topic_shift": false, "utterance": "Hello, good afternoon. i would like to know what to do in case i lost IRP items?.", "session_id": "doc2dial_2469"}
{"topic_shift": false, "utterance": "So i understand that you have lost those items?", "session_id": "doc2dial_2469"}
{"topic_shift": false, "utterance": "No, i haven't.", "session_id": "doc2dial_2469"}
{"topic_shift": true, "utterance": "It doesn't matter. Aniway, lets say i apply to replace them. Can i do that by mail?", "session_id": "doc2dial_2469"}
{"topic_shift": false, "utterance": "Sure. You must complete and sign Schedule A&C, available on PDF. In part 1 of the document, you must check the box or boxes for \"Duplicate Cab Card\", \"Replacement Plate\" and or \"Replacement Sticker\"", "session_id": "doc2dial_2469"}
{"topic_shift": false, "utterance": "I see, thanks. I know this is overkill, but what happens in case both of the plates are lost or stolen?", "session_id": "doc2dial_2469"}
{"topic_shift": false, "utterance": "Do not worry, we can handle it. You must get the Form MV-78B Report of Lost or Stolen Motor Vehicle Items. That's from a police agency.", "session_id": "doc2dial_2469"}
{"topic_shift": true, "utterance": "Right, right. Look, i heard some o f these things can be done online, Is that right?", "session_id": "doc2dial_2469"}
{"topic_shift": false, "utterance": "That's correct. You just need to go online and search for the topic \"Motor Carriers\" then proceed.", "session_id": "doc2dial_2469"}
{"topic_shift": true, "utterance": "You said before i would need to check some boxes right?", "session_id": "doc2dial_2469"}
{"topic_shift": false, "utterance": "Yes, \"Replacement plate\" or \"Replacement sticker\"", "session_id": "doc2dial_2469"}
{"topic_shift": false, "utterance": "please show me information about Work study", "session_id": "doc2dial_3777"}
{"topic_shift": false, "utterance": "Find out how our Veterans work - study program can help you earn money while you re enrolled in a college , a vocational school , or professional training program .", "session_id": "doc2dial_3777"}
{"topic_shift": true, "utterance": "Can I take part in the Veterans work-study program?", "session_id": "doc2dial_3777"}
{"topic_shift": false, "utterance": "You can take part in our work - study program if you meet all of the requirements listed", "session_id": "doc2dial_3777"}
{"topic_shift": true, "utterance": "What kind of benefits can I get?", "session_id": "doc2dial_3777"}
{"topic_shift": false, "utterance": "You can get paid to work a part - time job while you study", "session_id": "doc2dial_3777"}
{"topic_shift": true, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_3777"}
{"topic_shift": false, "utterance": "Are enrolled at least three - quarter time in a college degree , vocational , or professional program", "session_id": "doc2dial_3777"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3777"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_3777"}
{"topic_shift": true, "utterance": "How will I get paid?", "session_id": "doc2dial_3777"}
{"topic_shift": false, "utterance": "You may elect to be paid in advance for 40 % of the hours in your work - study agreement , or for 50 hours , whichever is fewer", "session_id": "doc2dial_3777"}
{"topic_shift": false, "utterance": "What does the feedback center do?", "session_id": "doc2dial_4018"}
{"topic_shift": false, "utterance": "The feedback center is important because you can submit a complaint an issue, concern, suspicious activity, give us positive feedback, or review an already submitted case.", "session_id": "doc2dial_4018"}
{"topic_shift": false, "utterance": "What if I don't agree with a response from Federal Student Aid after my complaint?", "session_id": "doc2dial_4018"}
{"topic_shift": false, "utterance": "If you feel the response is incorrect or don't agree with response then you have to follow our procedure set in place for resolving disputes and we would like you do it before you contact our Federal Student Aid Ombudsman Group.", "session_id": "doc2dial_4018"}
{"topic_shift": true, "utterance": "Can I share positive feedback also?", "session_id": "doc2dial_4018"}
{"topic_shift": false, "utterance": "Yes, we encourage you to share positive feedback about your financial aid experience.", "session_id": "doc2dial_4018"}
{"topic_shift": true, "utterance": "How do I mange my cases?", "session_id": "doc2dial_4018"}
{"topic_shift": false, "utterance": "You would need to log in to your account to view, track, or update your case.", "session_id": "doc2dial_4018"}
{"topic_shift": true, "utterance": "Is there someone I can call?", "session_id": "doc2dial_4018"}
{"topic_shift": true, "utterance": "Would you like to speak to an agent?", "session_id": "doc2dial_4018"}
{"topic_shift": false, "utterance": "Yes, I would like to call to speak to an agent.", "session_id": "doc2dial_4018"}
{"topic_shift": false, "utterance": "Then you can call 1-844-651-0077 to talk to an agent about submitting your feedback or to ask questions.", "session_id": "doc2dial_4018"}
{"topic_shift": false, "utterance": "Can you please tell me about exit counseling?", "session_id": "doc2dial_3011"}
{"topic_shift": true, "utterance": "Are you preparing to repay a federal student loan?", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "I am indeed preparing to pay off my loan.", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "Exit counseling provides important information to prepare you to repay your federal student loan.", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "Have you received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program?", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program you must complete the exit counseling.", "session_id": "doc2dial_3011"}
{"topic_shift": true, "utterance": "How long does the counseling process take?", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "The entire counseling process must be completed in a single session and most people complete it in twenty to thirty minutes.", "session_id": "doc2dial_3011"}
{"topic_shift": true, "utterance": "Do I need anything with me in order to complete the counseling?", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "You will need your verified FSA ID.", "session_id": "doc2dial_3011"}
{"topic_shift": true, "utterance": "Who should complete this exit counseling?", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "It should be completed by students who have received subsidized, unsubsidized or PLUS loans under the Direct Loan Program or the FFEL Program each time they drop below half-time enrollment, graduate, or leave school.", "session_id": "doc2dial_3011"}
{"topic_shift": false, "utterance": "can you tell me about Post-9/11 GI Bill (Chapter 33)?", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "what if I served on active duty after September 10 , 2001?", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "[4] you may qualify for the Post-9/11 GI Bill Chapter 33 .s   [5] Find out if you can get this education benefit", "session_id": "doc2dial_1606"}
{"topic_shift": true, "utterance": "Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "You can get these education benefits if you meet at least one of the requirements", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "what are the requirements?", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "Did you served at least 90 days on active duty either all at once or with breaks in service on or after September 11 , 2001?", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "then you can get these education benefits", "session_id": "doc2dial_1606"}
{"topic_shift": true, "utterance": "what if I had 90 days of active service since September 10 , 2001?", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "you would qualify for 40 % of the maximum amount", "session_id": "doc2dial_1606"}
{"topic_shift": true, "utterance": "How do I know how much of my Post-9/11 GI Bill benefits are left?", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "[63] If you already applied for and were awarded Post-9/11 GI Bill education benefits , [64] your GI Bill Statement of Benefits will show you how much of your benefits you ve used and how much you have left to use .s   [65] View your GI Bill Statement of Benefits", "session_id": "doc2dial_1606"}
{"topic_shift": false, "utterance": "which is protection against traumatic injuries (TSGLI)", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "is a system that provides short-term financial support to help eligible service members recover from a serious injury", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "Were you covered by SGLI and experienced a traumatic injury while serving in the military?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "yes, I was covered by SGLI", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "ok find out how to file a claim for TSGLI", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "What do TSGLI stand for?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "significant Servicemembers Group Life Insurance Traumatic Injury Protection", "session_id": "doc2dial_1612"}
{"topic_shift": true, "utterance": "Am I eligible for TSGLI?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "yes, you may be able to get TSGLI if you were insured by SGLI when you suffered a traumatic injury and meet all the requirements requested", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "What are the requested requirements?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "What are the requested requirements?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "Do you have a scheduled loss that is a direct result of the traumatic injury?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "if I have a scheduled loss as a direct result of the traumatic injury", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "Did you have the traumatic injury before midnight on the day you left the military?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "if the traumatic injury was caused before midnight on the day you left the military?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "Did you experience a scheduled loss within 2 years 730 days of the traumatic injury?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "No, you did not experience a scheduled loss within 2 years 730 days of the traumatic injury", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "given the answers we find it ineligible", "session_id": "doc2dial_1612"}
{"topic_shift": true, "utterance": "How can I appeal an earlier decision?", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "if you can appeal an earlier decision", "session_id": "doc2dial_1612"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "For that kind of matters, you can use our information tools to determine which servicer handles your student loans.", "session_id": "doc2dial_3005"}
{"topic_shift": true, "utterance": "O.k, but what if my student loans are from a servicer which is not with the Department of Education?", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "For those kind of loans, you'll have to contact the servicer itself to get any details about it and any other data related to repayment options and tools.", "session_id": "doc2dial_3005"}
{"topic_shift": true, "utterance": "Oh, i see. Well, i suppose that's what will be done. Hey, Can you explain to me what a servicer can do?", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "Sure. As you probably know already, they are related to loans management, so in a formal way, they are companies that we assign to handle the billing and other services on your federal student loan on our behalf. That service is done without any cost for you.", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "Just for checking, Have your current loan conditions changed lately?", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "You know what?, I fact, they have change, yeah.", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "Understood. In that case, you'll find that your loan servicer will be a great help to you.", "session_id": "doc2dial_3005"}
{"topic_shift": true, "utterance": "Well, I hope that be true, honest. So, going back a little, Can't you help me to know who's my servicer then?", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "Not if your loan isn't owned by ED. But, if happens that you have a loan owned by the Department of Education, then you can make use of the following number for the Federal Student Aid Information Center: 1-800-433-3243-", "session_id": "doc2dial_3005"}
{"topic_shift": true, "utterance": "O.K., got it. I can be handy, i guess. Look, I'm not saying it's my case, but what can I do if lets say, I'm still going to classes and got this disbursed loan?", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "Well, if that happened and you still need a loan, you should then keep your information updated on your school and to contact your loan servicer, so they can be aware of the situation.", "session_id": "doc2dial_3005"}
{"topic_shift": false, "utterance": "How much will a service member pay for dependent coverage for a child?", "session_id": "doc2dial_3763"}
{"topic_shift": true, "utterance": "Since you are a service member and the dependent child is under 18 the it would cost you nothing.", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "How can my dependent child still receive dependent coverage after age 18?", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "Is your child a full-time student?", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "Yes, my child over 18 is a full time student.", "session_id": "doc2dial_3763"}
{"topic_shift": true, "utterance": "How can a service member login?", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "The service member can log in with their CAC or DS logon using inernet explorer or as soon as they receive notice that they can start using SOES.", "session_id": "doc2dial_3763"}
{"topic_shift": true, "utterance": "How can I tell you about the death of a covered family member covered by the policy?", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "A service member would need to file a Report of Death of Family Member SGLV 8700 and you can download online.", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "How can I receive an insurance payment in my time of need?", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "A service member would file a Claim for Family Coverage Death Benefits SGLV 8283A and download it online.", "session_id": "doc2dial_3763"}
{"topic_shift": true, "utterance": "How much will a service member pay for spousal coverage and how do the premium payments work?", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "A service member will pay a premium for the spouses coverage, which will increase as the spouse ages; it also depends on the amount of coverage you want.", "session_id": "doc2dial_3763"}
{"topic_shift": false, "utterance": "I received a Board decision but I am not in agreement with it is there something I can do about it?", "session_id": "doc2dial_1174"}
{"topic_shift": true, "utterance": "Do you have any new or relevant evidence that supports your case?", "session_id": "doc2dial_1174"}
{"topic_shift": false, "utterance": "No I don't have any new evidence to support my claim.", "session_id": "doc2dial_1174"}
{"topic_shift": true, "utterance": "How do I apply for a Decision Review?", "session_id": "doc2dial_1174"}
{"topic_shift": false, "utterance": "You can ask a regional benefit office for a copy of Form 10182 and fill it out or you can call the VA toll-free hotline at 800-827-1000 and request a copy of the form.", "session_id": "doc2dial_1174"}
{"topic_shift": true, "utterance": "I am not in agreement with the Board's decision and have further relevant evidence that supports my case what should I do to have my case reassessed?", "session_id": "doc2dial_1174"}
{"topic_shift": false, "utterance": "If you have new or further relevant evidence that supports your case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_1174"}
{"topic_shift": true, "utterance": "I am not able to continue with the claim on my own where can I get help with this?", "session_id": "doc2dial_1174"}
{"topic_shift": false, "utterance": "You can get help requesting a decision review by using the services of a Veterans Service Organization or VA-accredited attorney or agent.", "session_id": "doc2dial_1174"}
{"topic_shift": true, "utterance": "What information do I have to give to the appeal board?", "session_id": "doc2dial_1174"}
{"topic_shift": false, "utterance": "You will have to make a list of the issues you disagree with and the VA decision date for each of the issues.", "session_id": "doc2dial_1174"}
{"topic_shift": true, "utterance": "If I am not happy with the decision regarding my claim is it possible to request a Board Appeal?", "session_id": "doc2dial_1174"}
{"topic_shift": false, "utterance": "Yes you can. You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher-Level Review decision, however you cannot request two Board Appeals in a row.", "session_id": "doc2dial_1174"}
{"topic_shift": false, "utterance": "I received a Letter that states my license is suspended. What can I do?", "session_id": "doc2dial_3993"}
{"topic_shift": true, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "you have insurance", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "follow the instructions in the letter and contact your company or agent about the problem . Ask your company to file a notice of coverage with the DMV electronically", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "If not, will I immediately replace my insurance coverage?", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "you must surrender your plates", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "if i don't have insurance?", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "when the license is suspended?", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "A driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined. To determine the lapse periodsthe plates must be surrendered", "session_id": "doc2dial_3993"}
{"topic_shift": true, "utterance": "I received an insurance 'letter' or 'order' from the DMV. What can I do?", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "Read the letter or order see a sample carefully , answer it quickly , and contact your insurance company immediately", "session_id": "doc2dial_3993"}
{"topic_shift": true, "utterance": "if the insurance is canceled?", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "use your vehicle if your insurance coverage is cancelled , even if you think it is a mistakeskeep the plates while you resolve a problem with your insurance company", "session_id": "doc2dial_3993"}
{"topic_shift": false, "utterance": "Hello I need information about Proof of payment of sales tax or exemption from sales tax, or purchase price", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "Want to know what to do When you register a vehicle in New York at a DMV office?", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "You should either    pay sales tax   demonstrate that sales tax was paid", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "What do I do if I bought the vehicle from a New York State car dealer?", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "Bring the dealer's bill of sale showing that you paid New York State sales tax. Also bring a bill of sale from MV-50 NY State dealer only or a full sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a - state licensee.", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "If you were not a resident of New York when the vehicle was purchased?", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "Use Tax Exemption form {Sales Tax Form} pdf in the New York State Department of Taxation and Finance DTF-803 to receive a non-resident exemption from New York State sales tax. Form DTF-803 defines the terms \"non-resident\" and \"resident\".", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "What if I buy my vehicle from someone else in a private sale?", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "Both you and the buyer and seller must complete the Transaction Statement {Sales Tax Form} pdf in the New York State Department of Taxation and Finance DTF -802. Take the form to a DMV office. The DMV calculates and collects sales tax, and issues a sales tax receipt.", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "and where do I take the form?", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "Take the form to a DMV office.", "session_id": "doc2dial_2455"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "visit the website of the New York State Department of Taxation and Finance", "session_id": "doc2dial_2455"}
{"topic_shift": false, "utterance": "Hello, can you inform me what actions can I take for the credit?", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "You must have an endorser for this purpose.", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "What requirements must the endorser meet to seek credit?", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "You can opt for a Direct PLUS Loan as long as you are eligible.", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "Endorsers participate in this program?", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "In this case they do not participate.", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "Can you explain what is the adverse credit is incorrect?", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "It can make credit approval difficult.", "session_id": "doc2dial_4024"}
{"topic_shift": true, "utterance": "What is the lender's deed?", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "Its purpose is the credit release.", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "Do I need information related to mitigating circumstances?", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "You are primarily an authorized user on the account.", "session_id": "doc2dial_4024"}
{"topic_shift": false, "utterance": "I need to find out about Medicare Premiums for Higher-Income people.", "session_id": "doc2dial_753"}
{"topic_shift": false, "utterance": "In that situation, the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums.", "session_id": "doc2dial_753"}
{"topic_shift": true, "utterance": "How high does my income have to be?", "session_id": "doc2dial_753"}
{"topic_shift": false, "utterance": "If you file your taxes as married, filing jointly and your MAGI (total adjusted gross income and tax-exempt interest income) is greater than $170,000, you'll pay higher premiums for your Part B and Medicare prescription drug coverage.", "session_id": "doc2dial_753"}
{"topic_shift": true, "utterance": "What income ranges exist?", "session_id": "doc2dial_753"}
{"topic_shift": false, "utterance": "Are you a high income earner?", "session_id": "doc2dial_753"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_753"}
{"topic_shift": false, "utterance": "In that case, you'll pay an additional premium amount for Medicare Part B and Medicare prescription drug coverage. We call the additional amount the income-related monthly adjustment amount.", "session_id": "doc2dial_753"}
{"topic_shift": true, "utterance": "What if I disagree with the amount I'm supposed to pay?", "session_id": "doc2dial_753"}
{"topic_shift": false, "utterance": "On a previous ruling, you don't need to file an appeal if you're requesting a new decision because you experienced one of the events listed and, it made your income go down, or if you've shown us the information we used is wrong.", "session_id": "doc2dial_753"}
{"topic_shift": true, "utterance": "What if my income isn't greater than $170,000?", "session_id": "doc2dial_753"}
{"topic_shift": false, "utterance": "Well then this law does not apply to you.", "session_id": "doc2dial_753"}
{"topic_shift": false, "utterance": "I have some questions about sales tax and registering lease vehicles.", "session_id": "doc2dial_2333"}
{"topic_shift": true, "utterance": "Have you already paid the New York State sales tax to your leasing company or dealer?", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "To show your proof of sales tax payment, you will need to provide your lease agreement that shows you paid the sales tax and complete the Claim for Sales Tax Exemption at NY State Department of Tax and Finance DTF-803.", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "What would I need to do if I didn't pay the sales tax?", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "In that case, you would need to provide DMV with your lease agreement and complete Statement of Transaction at NY State Department of Tax and Finance DTF-802. Then, you would need to pay the sales tax at a DMV office for any lease payments, if your leasing company didn't collect the sales tax.", "session_id": "doc2dial_2333"}
{"topic_shift": true, "utterance": "What do I need to register my vehicle in New York?", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "You'll need a letter from the leasing company giving you permission to register the vehicle in NY, a power of attorney from the leasing company that authorizes you to register the vehicle, and the signature of the leasing company officer in box 3 on the Vehicle Registration/Title Application or on the Registration Authorization.", "session_id": "doc2dial_2333"}
{"topic_shift": true, "utterance": "I don't think I paid sales tax for all of the lease payments. What do I do?", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "The process will be the same as if you hadn't paid any sales tax at all. You'll have to provide DMV with your lease agreement and fill out a Statement of Transaction at NY State Department of Tax and Finance. The sales tax for any existing lease payments you have will be paid to DMV.", "session_id": "doc2dial_2333"}
{"topic_shift": true, "utterance": "Can this be done online?", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "No, you will need to do this in person at a DMV office.", "session_id": "doc2dial_2333"}
{"topic_shift": true, "utterance": "I leased the vehicle in New Jersey and think I paid some sales tax there. Do I have to pay it again in NY?", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "This will depend on whether NY and the state where you leased your vehicle have an agreement about sales tax. If there is an agreement, you'll receive a credit for the tax you paid.", "session_id": "doc2dial_2333"}
{"topic_shift": false, "utterance": "Hello there. I have some questions about signing up for direct deposit, so I my social security gets sent to my bank account.", "session_id": "doc2dial_747"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_747"}
{"topic_shift": false, "utterance": "No, I don't receive benefits.", "session_id": "doc2dial_747"}
{"topic_shift": true, "utterance": "So you are currently not receiving any benefits, correct?", "session_id": "doc2dial_747"}
{"topic_shift": false, "utterance": "No, I actually do. Sorry, I got distracted.", "session_id": "doc2dial_747"}
{"topic_shift": true, "utterance": "So how can I sign up for direct deposit?", "session_id": "doc2dial_747"}
{"topic_shift": false, "utterance": "You can sign up for direct deposit by contacting your bank, credit union or savings and loan association, for example.", "session_id": "doc2dial_747"}
{"topic_shift": false, "utterance": "Ah, so that's how it works. And I can sign up by contacting my bank you said?", "session_id": "doc2dial_747"}
{"topic_shift": false, "utterance": "Correct. That is one way to sign up for Direct Deposits.", "session_id": "doc2dial_747"}
{"topic_shift": false, "utterance": "You said it's one way. Can I also sign up by starting direct deposit online social security benefits only?", "session_id": "doc2dial_747"}
{"topic_shift": false, "utterance": "Yes, that's right.", "session_id": "doc2dial_747"}
{"topic_shift": false, "utterance": "hi can you give me information about the downloadable paid employment spreadsheet", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "Have you already seen the publication of the informative rates?", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "the Department determined that the published Title IV Medium Loan amount reflected the student debt information for the most recent loan year, but did not include debt information for prior years", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "Why do the 2011 rates not allow assumptions?", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "What do these metrics include?", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "These metrics include a repayment rate, two debt-to-earnings ratios, and three median student loans.", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "What do you recommend for downloads?", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "I recommend the downloadable spreadsheet", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "And what happens if the programs do not comply with the measures?", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "These informative rates were prepared before the years that programs that fail to meet debt measures must provide debt warnings and may lose eligibility after failing three of four consecutive years.", "session_id": "doc2dial_3039"}
{"topic_shift": false, "utterance": "I want personalized plates", "session_id": "doc2dial_2327"}
{"topic_shift": true, "utterance": "Would you like to know more about ordering personalized plates?", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "yes I would", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "Okay, you can order personalized plates for passenger vehicles, commercial vehicles and motorcycles.", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "can I get a Buffalo Bills plate?", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "We have sports plates and many other categories. You can browse our collection of picture plates online. Some of our picture plates can be personalized.", "session_id": "doc2dial_2327"}
{"topic_shift": true, "utterance": "can I call and get one with the wheelchair symbol?", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "Yes, just call the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday.", "session_id": "doc2dial_2327"}
{"topic_shift": true, "utterance": "can I do it online?", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "You can order personalized plates online unless you want personalized plates for people with disabilities that have the Universal Symbol of Access.", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "Did you want to order a regular plate without the  Universal Symbol of Access online?", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "To order online you must have a valid New York State vehicle registration in the passenger, commercial or motorcycle registration class that does not expire within 60 days. The mailing address on your vehicle registration record must be your current mailing address.Your vehicle registration record must match your current name if your name has changed, and we can help you with other information as you proceed", "session_id": "doc2dial_2327"}
{"topic_shift": false, "utterance": "Hello there, can you tell me how much a VSO would cost me?", "session_id": "doc2dial_1148"}
{"topic_shift": true, "utterance": "Of course. In general, no individual or organization may charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.", "session_id": "doc2dial_1148"}
{"topic_shift": false, "utterance": "Do you believe a claims agent or attorney charged a fee that s too high?", "session_id": "doc2dial_1148"}
{"topic_shift": false, "utterance": "No, I currently don't have any fees connected to such services.", "session_id": "doc2dial_1148"}
{"topic_shift": true, "utterance": "How can I locate a VSO?", "session_id": "doc2dial_1148"}
{"topic_shift": false, "utterance": "You can find an accredited representative or a VSO by going to eBenefits to find a local representative including a recognized VSO, an attorney, or a claims agent by state/territory, zip code, or the organization's name, for example.", "session_id": "doc2dial_1148"}
{"topic_shift": true, "utterance": "And what should I do after I'm done filling out the forms?", "session_id": "doc2dial_1148"}
{"topic_shift": false, "utterance": "After this you'll need to mail it to your nearest VA regional office. Please speak to the service organization or representative before you send your request.", "session_id": "doc2dial_1148"}
{"topic_shift": true, "utterance": "That's good to know, I'll do that. And what exactly can a VSO do for me?", "session_id": "doc2dial_1148"}
{"topic_shift": false, "utterance": "Accredited representatives and VSOs can help you understand and apply for VA benefits, for example financial support monthly payments or education.", "session_id": "doc2dial_1148"}
{"topic_shift": true, "utterance": "I have another questions about that topic. Is it possible to challenge a fee a VSO charges for a service?", "session_id": "doc2dial_1148"}
{"topic_shift": false, "utterance": "Yes, you can challenge any fee you are charged with.", "session_id": "doc2dial_1148"}
{"topic_shift": false, "utterance": "What items do I need to bring to the DMV office when transferring a registration to another vehicle?", "session_id": "doc2dial_3987"}
{"topic_shift": true, "utterance": "You would need an original title or other proof of ownership.", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "Would you like to know about quicker service?", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "Yes, I would I get quicker service at the DMV?", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "Actually you can make a reservation online before visiting the DMV office in NY City, West Chester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties and this will get you right in.", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "What happens when I do not want to transfer the registration?", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "It is actually simple, you just have to surrender the vehicle plates to the DMV and you might get a refund if you surrender the plates before they expire.", "session_id": "doc2dial_3987"}
{"topic_shift": true, "utterance": "What if I do not have the proof the DMV needs?", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "Then you would have to see the other kinds of proof you can use.", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "what if the model year is 1972 or older?", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "If your model year is 1972 or older then you need a NY State Transferable Registration original or certified copy, and it can not be a photocopy and a bill of sale.", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "What if the vehicle is a model year 1973 or newer?", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "You would need a NY State Certificate of Title original or certified copy with the transfer ownership section completed by the seller.", "session_id": "doc2dial_3987"}
{"topic_shift": false, "utterance": "Hey, how you doing?. I heard that you can get your veteran status printed on your license. How come?", "session_id": "doc2dial_2441"}
{"topic_shift": true, "utterance": "Indeed, you can have that. All you need to do is to provide proofs that you has been honorably discharged. You can use Form DD-214 from U.S. Department of Defense.", "session_id": "doc2dial_2441"}
{"topic_shift": true, "utterance": "That's great. Is there any charge or fee to pay if i do this?", "session_id": "doc2dial_2441"}
{"topic_shift": false, "utterance": "Not at all. I you apply and were charged a document fee, then you're entitled to a refund for the fee you paid.", "session_id": "doc2dial_2441"}
{"topic_shift": true, "utterance": "This proof i have to submit, it has something to do with it my discharge date?", "session_id": "doc2dial_2441"}
{"topic_shift": false, "utterance": "Well, yeah. If your discharge happened before January 1, 1950, then you should submit a Honorable Discharge Form WD AGO 53, or WD AGO 55, or WD AGO 53-55, or just an \"Enlisted Separation Paper\"", "session_id": "doc2dial_2441"}
{"topic_shift": false, "utterance": "Sorry, but did you say before January 1,1950?", "session_id": "doc2dial_2441"}
{"topic_shift": false, "utterance": "That's correct. That applies if you were discharged before that date. In any case, a Certification of Military Service or NA Foro 13038 is valid too.", "session_id": "doc2dial_2441"}
{"topic_shift": true, "utterance": "O.k, i'll keep that in mind. By the way, i heard something about a Enhanced ID?", "session_id": "doc2dial_2441"}
{"topic_shift": false, "utterance": "Do you want to change your standard license while adding your veteran status?", "session_id": "doc2dial_2441"}
{"topic_shift": false, "utterance": "No, i don't want that. Just checking by curiosity.", "session_id": "doc2dial_2441"}
{"topic_shift": false, "utterance": "I need help with understanding how financial aid works.", "session_id": "doc2dial_4030"}
{"topic_shift": true, "utterance": "I can assist you with this.", "session_id": "doc2dial_4030"}
{"topic_shift": true, "utterance": "Do your questions pertain to a specific type of financial aid, such as grants?", "session_id": "doc2dial_4030"}
{"topic_shift": false, "utterance": "Yes, I'm not sure how they work.", "session_id": "doc2dial_4030"}
{"topic_shift": false, "utterance": "Grants are usually based on financial need and normally do not have to be repaid.", "session_id": "doc2dial_4030"}
{"topic_shift": true, "utterance": "What about student loans?", "session_id": "doc2dial_4030"}
{"topic_shift": false, "utterance": "Just like other loans, student loans are money that's borrowed to pay for college. The money will need to be paid back, as well as any interest that your loan(s) accrue.", "session_id": "doc2dial_4030"}
{"topic_shift": true, "utterance": "Does the federal government provide any type of aid other than Federal Student Aid?", "session_id": "doc2dial_4030"}
{"topic_shift": false, "utterance": "Yes. The federal government offers other financial aid programs besides Federal Student Aid.", "session_id": "doc2dial_4030"}
{"topic_shift": true, "utterance": "What could affect my eligibility for financial aid?", "session_id": "doc2dial_4030"}
{"topic_shift": false, "utterance": "There are many factors that affect a student's financial aid eligibility, such as being a member of a military family.", "session_id": "doc2dial_4030"}
{"topic_shift": true, "utterance": "Where can I look for other sources of aid?", "session_id": "doc2dial_4030"}
{"topic_shift": false, "utterance": "There are several sources for financial aid, including federal, state, and college.", "session_id": "doc2dial_4030"}
{"topic_shift": false, "utterance": "Good day, I am looking for information about your mental health services.", "session_id": "doc2dial_974"}
{"topic_shift": true, "utterance": "Of course. Here you can get all answers to questions you may have about our services.", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "Do you NOT qualify for VA health care?", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "Yes, I don't qualify for it. At least not now, seeing how things currently are.", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "In that case you may still be able to get certain health care services, like care for needs linked to military sexual trauma.", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "Oh, really? How can I find out if I can get these services then?", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "To find out if you qualify, simply call your nearest VA medical center.", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "Will do. But right now I would prefer to talk to a psychologist. Is that possible?", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "Yes, you can contact our Coaching into Care program to speak directly with a licensed psychologist or social worker, free of charge. They can provide information about mental health and VA services, as well as tips for how to begin the conversation about treatment with a loved one.", "session_id": "doc2dial_974"}
{"topic_shift": true, "utterance": "I'd really appreciate that. I had a hard time thinking about how to explain this to my wife. There's another little problem though, I'm hard of hearing. Do you have a number I could call in that case?", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "Of course. Simply call TTY: 1-800-877-8339.", "session_id": "doc2dial_974"}
{"topic_shift": true, "utterance": "You know, I've been thinking about hurting myself and other stupid things. Do you have a hotline for that too, just for any emergency? I'm trying to keep myself sane right now.", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "Yes, you can start an online chat or call 800-273-8255.", "session_id": "doc2dial_974"}
{"topic_shift": false, "utterance": "Hello there, I came here to learn more about my health care coverage.", "session_id": "doc2dial_960"}
{"topic_shift": false, "utterance": "Of course. The Affordable Care Act (ACA) also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination.", "session_id": "doc2dial_960"}
{"topic_shift": true, "utterance": "What requirements do I need to meet to qualify for it?", "session_id": "doc2dial_960"}
{"topic_shift": false, "utterance": "You must have been enrolled in one of several programs to qualify.", "session_id": "doc2dial_960"}
{"topic_shift": true, "utterance": "I guess you are talking about those that are also listed on your page. I understand. But something I've been wondering about is: do I still have to pay a penalty, even if I don't have a health insurance?", "session_id": "doc2dial_960"}
{"topic_shift": false, "utterance": "You don't have to pay a penalty if you don't have health insurance in 2019 or any year after that.", "session_id": "doc2dial_960"}
{"topic_shift": false, "utterance": "Did you NOT have coverage or an exemption in 2018?", "session_id": "doc2dial_960"}
{"topic_shift": false, "utterance": "No, I did have coverage in 2018.", "session_id": "doc2dial_960"}
{"topic_shift": true, "utterance": "Does the affordable care act affect my health benefits as a veteran?", "session_id": "doc2dial_960"}
{"topic_shift": false, "utterance": "No, the health care law doesn't change your VA health benefits or your out-of-pocket costs.", "session_id": "doc2dial_960"}
{"topic_shift": true, "utterance": "But if I was enrolled in your health care program, for example, I wouldn't have to pay a fee, right?", "session_id": "doc2dial_960"}
{"topic_shift": false, "utterance": "Correct. If you were covered under the VA health care program in 2018, you won't have to pay the fee when you file your 2018 taxes.", "session_id": "doc2dial_960"}
{"topic_shift": false, "utterance": "I just moved.  How long do I have to update my address?", "session_id": "doc2dial_1809"}
{"topic_shift": true, "utterance": "You have 10 days to update your address.", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "You have not updated to your current address?", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "Not yet, but it's only been 5 days.", "session_id": "doc2dial_1809"}
{"topic_shift": true, "utterance": "Are there costs associated with traffic points?", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "Yes, the DRA charge is based on the number of points you have accumulated.", "session_id": "doc2dial_1809"}
{"topic_shift": true, "utterance": "Are there any common mistakes people make with the DMV?", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "Yes, there are several common issues people have that could have been easily fixed beforehand.", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "Are there consequences for simple mistakes?", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "Yes, anything up to an impounded vehicle or encounters with law enforcement officers.", "session_id": "doc2dial_1809"}
{"topic_shift": true, "utterance": "What happens if my insurance lapses?", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "Your license and registration will be suspended.", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "Will that happen automatically, or will I get a chance to reinstate my coverage first?", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "You will be sent an inquiry letter first, then if it isn't resolved your registration will be suspended.", "session_id": "doc2dial_1809"}
{"topic_shift": false, "utterance": "Hello, can you help me? I've been requested some identity proof, but i believe i don't have enough of that, What can i do about it?", "session_id": "doc2dial_3978"}
{"topic_shift": true, "utterance": "You could get surprised in that matter, you know?. There are some alternatives you can present to prove your identity, such as a bank debit card or online bill printouts, even divorce papers would work in that regard.", "session_id": "doc2dial_3978"}
{"topic_shift": true, "utterance": "Oh, is that right? On that last part on divorce papers, if i get something that proves me is me but is with my ex, can i use it?", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "Does your ex still share the name with you?", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "Yeah, she still use it.", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "Then you can safely use that document as proof of residence, even if is in her hands.", "session_id": "doc2dial_3978"}
{"topic_shift": true, "utterance": "Oh, great, thanks. Hey, reviewing these documents, A community college document is a valid prove?", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "Sure, it is. You can contact your college and get a certified copy.", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "Great. I think that I can found some bills, of some services, would that help too?", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "Yes, as long as they be a phone, electricity, gas, water or cable bill.", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "Can I use my union card?", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "Yes, it's also a valid document, no matter if you have no longer that union job.", "session_id": "doc2dial_3978"}
{"topic_shift": false, "utterance": "I would like information about transferring your GI Bill benefits after 9/11", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "yes, the Department of Defense of the Department of Defense decides if you can transfer the benefits of GI Bill", "session_id": "doc2dial_3788"}
{"topic_shift": true, "utterance": "What are the requirements to transfer benefits?", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "Have you completed at least 6 years of service on your application approval date and agree to add 4 more years of service?", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "No, I have not completed at least 6 years of service on the date of approval of your application.", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "Have you completed at least 10 years of service on the date your application is approved?", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "No, I have not completed at least 10 years of service on the date of approval of your application.", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "given your answers you are not eligible to transfer educational benefits", "session_id": "doc2dial_3788"}
{"topic_shift": true, "utterance": "if a child gets married can they still qualify for benefits?", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "if your dependents can qualify even if a child gets married.", "session_id": "doc2dial_3788"}
{"topic_shift": true, "utterance": "How can I know the status of your transfer request?", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "To find out the status of your application you should contact the following professional counselor or appropriate personnel center: Active Army - Duty Email Officer and Active Army - Enlisted Email", "session_id": "doc2dial_3788"}
{"topic_shift": true, "utterance": "Can I transfer the benefit while I am still on active duty?", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "if you can request to transfer, change or revoke a Transfer of intellectual property rights through milConnect.", "session_id": "doc2dial_3788"}
{"topic_shift": false, "utterance": "Hello, I need help. The license plates of my vehicle were stolen. What can I do?", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "You must deliver the vehicle registration to the DMV.", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "Were both plates stolen?", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "asked a New York State Police Agency to complete a 'Lost Badge Certification?", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "get a printed report on the letterhead of a police agency in the state where the incident occurred", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "and where should I take the report?", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "Take the police report to a DMV office to deliver the vehicle registration.", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "What if you can't get a police report?", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "Write a statement that includes your license plate number and why you cannot turn in your New York State license plates.", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "and who should complete the report?", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "You should ask the police to complete a police report.", "session_id": "doc2dial_3950"}
{"topic_shift": false, "utterance": "can you give me details of proof of insurance", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "your driver license or your vehicle registration is suspended because of a lapse in automobile liability insurance coverage?", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2496"}
{"topic_shift": true, "utterance": "How to get a copy of your vehicle registration summary?", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "use the Request For Driving and/or Vehicle Record Information PDF MV-15", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "If my insurance company does not verify or deny the information I submit", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "your driver license and/or vehicle registration will be , or will remain , suspended or revoked", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "how to create a MyDMV account?", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "You can order and immediately download your driving record abstract through MyDMV", "session_id": "doc2dial_2496"}
{"topic_shift": true, "utterance": "you need written confirmation that the DMV cleared a suspension or revocation?", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "you must order your driving record or vehicle abstract", "session_id": "doc2dial_2496"}
{"topic_shift": false, "utterance": "I wanted to know what I needed to change the school I'm using my GI Bill on", "session_id": "doc2dial_948"}
{"topic_shift": true, "utterance": "You will need your Social Security number, VA file number, the new school you plan to attend, and some other information.", "session_id": "doc2dial_948"}
{"topic_shift": false, "utterance": "Are you the dependent of a Veteran or service member?", "session_id": "doc2dial_948"}
{"topic_shift": false, "utterance": "no I'm a veteran", "session_id": "doc2dial_948"}
{"topic_shift": true, "utterance": "I have all that info you said I needed so how do I change my school?", "session_id": "doc2dial_948"}
{"topic_shift": false, "utterance": "You will need to submit a Request for Change of Program or Place of Training, VA Form 22-1995. The form can be completed online.  I can give you a link to VA Form 22-1995", "session_id": "doc2dial_948"}
{"topic_shift": true, "utterance": "can I do it by mail?", "session_id": "doc2dial_948"}
{"topic_shift": false, "utterance": "Yes, just download VA Form 22-1995, fill it out, and send it in to the VA regional claims processing office that is in the same region as your school. I can give you a list of regional processing offices if you need it.", "session_id": "doc2dial_948"}
{"topic_shift": true, "utterance": "can someone help me so I don't make any mistakes?", "session_id": "doc2dial_948"}
{"topic_shift": false, "utterance": "If you need help you can work with a trained professional called an accredited representative to get help requesting a change to your benefits.  I can provide you with more information on  how to get help submitting your request", "session_id": "doc2dial_948"}
{"topic_shift": true, "utterance": "if I do it myself I just send it in to you guys?", "session_id": "doc2dial_948"}
{"topic_shift": false, "utterance": "You mail it to the VA regional claims processing office that is in the same region as your school.  We have a list of regional claims processing offices if you need it", "session_id": "doc2dial_948"}
{"topic_shift": false, "utterance": "Can you tell me about social security credits?", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "You will have to earn at least 40 social security credits to get benefits for social security.", "session_id": "doc2dial_790"}
{"topic_shift": true, "utterance": "How are many credits are earned each year?", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "You can earn up to a maximum of four credits per year as you earn and pay social security taxes.", "session_id": "doc2dial_790"}
{"topic_shift": true, "utterance": "What if I am statutorily blind?", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "Then you only need to meet the duration of work test.", "session_id": "doc2dial_790"}
{"topic_shift": true, "utterance": "What happens if I do not get enough credits?", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "We will not be able to give you benefits when you don't make enough credit and we use the amount of credits you earned to determine your eligibility for retirement or disability benefits.", "session_id": "doc2dial_790"}
{"topic_shift": true, "utterance": "will the amount of earnings to make a credit change?", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "Yes, it could change from year to year; but in 2020 you will earn one credit per every $1,410 each year and in turn must make $5,640 to get your full four credits.", "session_id": "doc2dial_790"}
{"topic_shift": true, "utterance": "What is the total of credits need for retirement benefits?", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "We you born after 1928?", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "Yes, I was born after 1928.", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "Then you would need 40 credits to be eligible for retirement.", "session_id": "doc2dial_790"}
{"topic_shift": false, "utterance": "will you tell a motorist if i search their records?", "session_id": "doc2dial_1821"}
{"topic_shift": true, "utterance": "yes. records of searches are public records", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "did you ask the dmv if your records were searched?", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "the dmv supplies the name and business address of the DIAL - IN account holder", "session_id": "doc2dial_1821"}
{"topic_shift": true, "utterance": "what about browser compatibility?", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "please visit https://encryption.ny.gov", "session_id": "doc2dial_1821"}
{"topic_shift": true, "utterance": "how do i contact dmv about my dial-in search account?", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "you can contact use at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "what the area code", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "12228", "session_id": "doc2dial_1821"}
{"topic_shift": true, "utterance": "are there fees for using a dial-in search account?", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "there are some organizations that are exempt from search fees", "session_id": "doc2dial_1821"}
{"topic_shift": true, "utterance": "what is their phone number?", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "473-2137", "session_id": "doc2dial_1821"}
{"topic_shift": false, "utterance": "I need help to determine the fees of my commercial vehicle.", "session_id": "doc2dial_1835"}
{"topic_shift": false, "utterance": "To determine the correct fee you have to use both the registration fee and county use tax charts.", "session_id": "doc2dial_1835"}
{"topic_shift": true, "utterance": "What fees apply if my vehicle is registered in Manhattan, New York.", "session_id": "doc2dial_1835"}
{"topic_shift": false, "utterance": "For the renewal or original registration of all passenger vehicles, the vehicle use tax is 80$ for 2 years and for livery and for-hire vehicles in these registration classes, the fee is 400$ for 1 year.", "session_id": "doc2dial_1835"}
{"topic_shift": false, "utterance": "What about the supplemental MCTD fee?", "session_id": "doc2dial_1835"}
{"topic_shift": false, "utterance": "The supplemental MCTD fee is 50$ for 2 years.", "session_id": "doc2dial_1835"}
{"topic_shift": true, "utterance": "And for the use tax for counties outside of New York City?", "session_id": "doc2dial_1835"}
{"topic_shift": false, "utterance": "You can see the use taxes and supplemental fees for all original registrations and renewals on the chart. The sales tax depends on the purchase price and your locality. You can go to the Department of Taxation and Finance website to see the current sales tax rates per jurisdiction.", "session_id": "doc2dial_1835"}
{"topic_shift": true, "utterance": "Where can I know more about these taxes?", "session_id": "doc2dial_1835"}
{"topic_shift": false, "utterance": "You can ask the city or county where you reside or have a business.", "session_id": "doc2dial_1835"}
{"topic_shift": true, "utterance": "What charts should I use to determine the fees for commercial vehicles?", "session_id": "doc2dial_1835"}
{"topic_shift": false, "utterance": "You have to use the registration fee and the county use tax charts.", "session_id": "doc2dial_1835"}
{"topic_shift": false, "utterance": "If Applying for a child (under 18) what are the steps for Disability Benefits", "session_id": "doc2dial_784"}
{"topic_shift": true, "utterance": "REVIEW the Child Disability Starter Kit . This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "Did you contact Social Security right away to find out if the income?", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "check the Starter Kit for disabled children?", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_784"}
{"topic_shift": true, "utterance": "To apply for a child?", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "only the Child Disability Report can be completed online?", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "Please contact us by phone or in person to schedule an appointment to complete the SSI application", "session_id": "doc2dial_784"}
{"topic_shift": true, "utterance": "If i are deaf or hard - of - hearing", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778", "session_id": "doc2dial_784"}
{"topic_shift": false, "utterance": "Is there an additional fee to have icons added to my DMV photo document?", "session_id": "doc2dial_3944"}
{"topic_shift": true, "utterance": "There are no additional fees if you request the icons be added at the time of your photo document renewal.", "session_id": "doc2dial_3944"}
{"topic_shift": false, "utterance": "What if I go ahead and go into the DMV now wanting the icons added onto my license?", "session_id": "doc2dial_3944"}
{"topic_shift": false, "utterance": "If you wish to have the icons added prior to renewal, you will be required to pay the amendment fee as required by the Vehicle and Traffic Law, which is either $12.50 for driver licenses or $5.00 for non-driver identification cards.", "session_id": "doc2dial_3944"}
{"topic_shift": true, "utterance": "What should I do if I do not receive my new photo document with the icons?", "session_id": "doc2dial_3944"}
{"topic_shift": false, "utterance": "For Lifetime Sportsman, Small/Big Game, Bow Hunting, Trapping, Muzzle Loading, or Fishing, you can contact DEC via their website, which is www.dec.ny.gov.", "session_id": "doc2dial_3944"}
{"topic_shift": true, "utterance": "Where is my document number located for my DMV issued photo document?", "session_id": "doc2dial_3944"}
{"topic_shift": false, "utterance": "It is now located on the back of the photo document.", "session_id": "doc2dial_3944"}
{"topic_shift": false, "utterance": "Do you have an enhanced document?", "session_id": "doc2dial_3944"}
{"topic_shift": false, "utterance": "I do have an enhanced document and I am trying to find the document number.", "session_id": "doc2dial_3944"}
{"topic_shift": false, "utterance": "It is located in the top line of the Machine Readable Zone and is the 10 alpha-numerica digits that appear after the \"ID USA\".", "session_id": "doc2dial_3944"}
{"topic_shift": false, "utterance": "I need some more info on traffic violations and pleading guilty", "session_id": "doc2dial_2482"}
{"topic_shift": true, "utterance": "Would you like to know what happens if you plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "no, I need info about getting a violation while on a bike", "session_id": "doc2dial_2482"}
{"topic_shift": true, "utterance": "Do you need to know more about receiving a traffic ticket while riding a bicycle?", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "yes, I need to know how to get it taken care of", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "You may plead to or pay TVB bicycle tickets in the same way as with any other TVB tickets. You can do it online, by phone, by mail or at a TVB office.", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "so I can just do it online?", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "Yes, you can do it online, by phone, by mail or at a TVB office.", "session_id": "doc2dial_2482"}
{"topic_shift": true, "utterance": "If you don't notify me when my ticket is in and ready for my plea do I get a free dismissal or something else that favors me?", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "If you do not receive a notification you are still responsible to contact TVB and enter a plea for your ticket.", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "what am I looking at if I just say I'm guilty?", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "You are looking at having to pay all fines, fees, and surcharges that result from the plea.", "session_id": "doc2dial_2482"}
{"topic_shift": false, "utterance": "Help me apply for disability benefits.", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "If it's your case, you should apply for the benefits as soon as you become disabled.", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "Do you want to apply for the benefits now?", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "Ok, you can either complete your application online or call our toll-free phone number 1-800-772-1213.", "session_id": "doc2dial_25"}
{"topic_shift": true, "utterance": "What document should I give as self-employed?", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "In your case, you should provide a copy of your federal tax return.", "session_id": "doc2dial_25"}
{"topic_shift": true, "utterance": "and, can you give me any other resources to get more information?", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "Yes, you can check the publications Apply Online For Disability Benefits, Disability Benefits, Disability Starter Kit, and other publications available for you.", "session_id": "doc2dial_25"}
{"topic_shift": true, "utterance": "Do I have to inform about the medications I'm currently taking?", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "Yes, that's one of the information you are required to provide. The names and dosages of all the medications you are taking.", "session_id": "doc2dial_25"}
{"topic_shift": true, "utterance": "ok, and where can I get more information about SSI?", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "You can get more information by reading \"Your income and resources\" on page 5 of our Supplemental Security Income SSI booklet", "session_id": "doc2dial_25"}
{"topic_shift": false, "utterance": "I need to learn about VA health benefits.", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "Do you qualify for VA health care?", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "Yes, i qualify for the VA health benefits.", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "Then you will receive coverage for the services you need to help you stay and get healthy.", "session_id": "doc2dial_1404"}
{"topic_shift": true, "utterance": "What must be true for me to fill a non-Va community provider?", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care at this time?", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "No, I did not qualify for VA health benefits.", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "Then we cannot fill your prescription from a non-VA community provider at this time.", "session_id": "doc2dial_1404"}
{"topic_shift": true, "utterance": "Since I am signed up for the VA health care program, what things am I able to do online?", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "You can manage your VA health care benefits online.", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "How can I call you and what times?", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "You can dial 877-222-8387 Monday through Friday, 8 a.m. to 8 p.m., eastern time.", "session_id": "doc2dial_1404"}
{"topic_shift": true, "utterance": "Do I need to be enrolled in VA healthcare to use services?", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "Yes, you need to be enrolled in VA  health care, and you will need to have received care from us within the past 24 months to use VA urgent care.", "session_id": "doc2dial_1404"}
{"topic_shift": false, "utterance": "are charges added if my loan is being collected by a debt collector?", "session_id": "doc2dial_3213"}
{"topic_shift": true, "utterance": "Have you defaulted on your federal school loan?", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "yes and a collection agency is involved", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "You are liable for the costs of collecting your defaulted federal student loans. The largest of these costs are usually the costs of placing your loan with a private collection agency. They amount to 17.92% of your outstanding balance, which includes principal, interest, and fees.", "session_id": "doc2dial_3213"}
{"topic_shift": true, "utterance": "how do I know what collection agency to get in touch with?", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "Do you have a federal student loan?", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "no, isn't it with someone else. ..it could be a federal student loan", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "Have you heard from a collection agency regarding your loan?", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "You can contact ED\u2019s Default Resolution Group to find which collection agency you are dealing with.", "session_id": "doc2dial_3213"}
{"topic_shift": true, "utterance": "are the people trying to charge me to get my loan taken care of legit?", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "You should contact the Default Resolution Group.", "session_id": "doc2dial_3213"}
{"topic_shift": false, "utterance": "I am trying to decide when I should apply for retirement benefits, I am not sure what's the best time to start. Can you please give me some additional information about this.", "session_id": "doc2dial_3575"}
{"topic_shift": true, "utterance": "I can give you additional information but could be give me your age please?", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "I am age 60 and would like additional information about retirement benefits.", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "We don't make recommendations as to when would be the best time for you to start retirement benefits, however, you can start benefits at age 62 or your full retirement age of 70 or any age in between.", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "I need help deciding what is best for me, could you supply me with additional information about early or late retirement?", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "Additional information can be found in the page titled Retirement Information for Medicare Beneficiaries.", "session_id": "doc2dial_3575"}
{"topic_shift": true, "utterance": "Are there any benefits to delaying my retirement until I am 70?", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on your date of birth if you delay your retirement beyond full retirement age. This benefit increase no longer applies when you reach age 70.", "session_id": "doc2dial_3575"}
{"topic_shift": true, "utterance": "Is it possible to receive benefits before the month that I apply for them?", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "Yes you can, however we can not pay retroactive benefits for any month before you reach full retirement age or more than 6 months in the past.", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "What will happen if I don't sign up for Medicare coverage?", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "If you don't sign up in some circumstances  your Medicare coverage may be delayed and cost more.", "session_id": "doc2dial_3575"}
{"topic_shift": false, "utterance": "Good evening. I have to organize a burial, but I fear that I won't qualify for burial benefits. What will happen if I get rejected?", "session_id": "doc2dial_1362"}
{"topic_shift": true, "utterance": "I'll gladly explain. We'll send you a denial decision letter explaining the reasons or basis of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998 along with your denial letter. This form explains your rights to appeal or to request another review, and how to submit more evidence.", "session_id": "doc2dial_1362"}
{"topic_shift": true, "utterance": "Are you wondering how much time you have to appeal the decision or request another review?", "session_id": "doc2dial_1362"}
{"topic_shift": false, "utterance": "No, I am familiar with the deadlines.", "session_id": "doc2dial_1362"}
{"topic_shift": true, "utterance": "Would you like to know if your family member or authorized representative can still apply for my burial in a VA national cemetery at the time of need?", "session_id": "doc2dial_1362"}
{"topic_shift": false, "utterance": "Yes, can they?", "session_id": "doc2dial_1362"}
{"topic_shift": false, "utterance": "Of course. Laws and personal circumstances may change earlier eligibility decisions.", "session_id": "doc2dial_1362"}
{"topic_shift": true, "utterance": "That's good to know. And how can I update my information?", "session_id": "doc2dial_1362"}
{"topic_shift": false, "utterance": "You can update your information at any time. Call our toll-free hotline at 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1362"}
{"topic_shift": true, "utterance": "Can you tell me more about appeals?", "session_id": "doc2dial_1362"}
{"topic_shift": false, "utterance": "You can learn more about appeals and reviews of VA claims on our page.", "session_id": "doc2dial_1362"}
{"topic_shift": true, "utterance": "Do you also have information about burials on your page?", "session_id": "doc2dial_1362"}
{"topic_shift": false, "utterance": "Yes, you can also learn more about planning a burial for a family member.", "session_id": "doc2dial_1362"}
{"topic_shift": true, "utterance": "And when will you decide if I qualify for a burial?", "session_id": "doc2dial_1362"}
{"topic_shift": false, "utterance": "We'll make the final decision of whether you qualify for burial at the time of need.", "session_id": "doc2dial_1362"}
{"topic_shift": false, "utterance": "Hi there. I want to know if you could help me with a fiduciary claim I got?", "session_id": "doc2dial_1376"}
{"topic_shift": true, "utterance": "No problem. Do you have the date of when you made your request?", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "I'm not very sure of the date, sorry.", "session_id": "doc2dial_1376"}
{"topic_shift": true, "utterance": "I want to know how to make my request be reviewed by someone else, as a second opinion?", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "For a second opinion or a higher-lever review, you need to download the VA form 20-0996: Higher-level review and fill it.", "session_id": "doc2dial_1376"}
{"topic_shift": true, "utterance": "Alright, I'll do it. Can I do a supplemental claim too?", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "In this case, for fiduciary claims, is not available the supplemental claim option.", "session_id": "doc2dial_1376"}
{"topic_shift": true, "utterance": "O.K., but one way or another I ca ask for a new look on my actual application, right?", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "yes, you can ask for a senior reviewer for a new look, using the VA form 20-0996: higher-level review.", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "Great. And what happens hen I choose a higher-level review?", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "With that option you are asking for another review of the same evidence.", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "That sounds good. Now, this will help my case?", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.", "session_id": "doc2dial_1376"}
{"topic_shift": false, "utterance": "who in my family can get benefits", "session_id": "doc2dial_3561"}
{"topic_shift": true, "utterance": "Do you have family members who are children?", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "what if I get divorced?", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "if your spouse or ex - spouse dies ,you may become eligible for a higher Social Security benefit .", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "even if I get SSI?", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "certain life changes may affect eligibility for an increase in your federal benefits For example , if your spouse or ex - spouse dies , [ you may become eligible for a higher Social Security benefit .s", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "what if my parents worked?", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "you may be eligible for a higher disability benefit based on your own work", "session_id": "doc2dial_3561"}
{"topic_shift": true, "utterance": "what other information do you have/", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "Retirement Planner", "session_id": "doc2dial_3561"}
{"topic_shift": true, "utterance": "I get higher if my spouse died?", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "The death of an ex - spouse may allow you to be eligible for a higher survivor benefit even if you are already receiving a survivor benefit on another spouse", "session_id": "doc2dial_3561"}
{"topic_shift": false, "utterance": "I need help with regulating an automotive business.", "session_id": "doc2dial_2119"}
{"topic_shift": true, "utterance": "What type of business is it?", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "I need help figuring out it it's DMV regulated.", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "DMV regulates automotive businesses.", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "How do I get it regulated?", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "Visit your local DMV.", "session_id": "doc2dial_2119"}
{"topic_shift": true, "utterance": "What's considered a lemon law complaint?", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "You can look up lemon law complaints, and see if you should file.", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "Does the company need my registration?", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "Yes, if not then there will be limited fines.", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "Can I file the complaint?", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "Submit a vehicle safety complaint report.", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "How do I get started?", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "Contact the management of the company.", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "Do you want to file electronically?", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "No, I will visit in person.", "session_id": "doc2dial_2119"}
{"topic_shift": false, "utterance": "Good morning, how you doing?. I've thinking about getting a student aid, but need some info about what could i need for it.", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "Hey there, welcome. Indeed, need to meet some basic criteria to access federal aid, so we could go with those and see if you meet them.", "session_id": "doc2dial_3207"}
{"topic_shift": true, "utterance": "Alright. I guess one of the obvious ones is to be an american citizen to apply, right?", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "That's correct. However, is not limited no U.S nationals only. Even noncitizen can apply, if they are eligible.", "session_id": "doc2dial_3207"}
{"topic_shift": true, "utterance": "Oh, that's nice. Speak much about inclusion. Say, I just remember this, what are the ways to show I'm qualified to access higher education?", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "Do you mean something like an ability test? Because you have the ability to benefit test. Is that what you're looking for?", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "Yeah, correct, I think that should be the thing i need to know about.", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "Good. To be able for an ability to benefit test, which can be administered by a college, you had to be enrolled in college or career school prior July 1, 2012 or being currently enrolled in a eligible career pathway program.", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "Did you say before July 1st, aren't you?", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "That's right. The deadline was July 1, 2012.", "session_id": "doc2dial_3207"}
{"topic_shift": true, "utterance": "O.k, got that written down. Hey, talking again about criteria, could you tell me more examples?", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "No problem. Another eligibility criteria is to have a valid Social Security number. This, however, doesn't apply for those student who are from certain regions, such as Marshall Islands Micronesia or Palau.", "session_id": "doc2dial_3207"}
{"topic_shift": false, "utterance": "Good afternoon, how are you?. Look, i 'm searching for info about medicare, what can you tell me?", "session_id": "doc2dial_579"}
{"topic_shift": true, "utterance": "I'm fine thanks. And sure, no problem. Medicare is our country's health insurance program for people who is age 65 or older, although certain people under that age can qualify for the program too, including those with disability or organ failure.", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "Do you want to learn more?", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "Good, you can then read more in our Medicare publication.", "session_id": "doc2dial_579"}
{"topic_shift": true, "utterance": "OK. Look i wanted to sign up for medicare but missed he enrollment last time, where can i get another chance?", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "Don't worry, you can try again and enroll from January 1 through March 31, After that your coverage will start on July 1.", "session_id": "doc2dial_579"}
{"topic_shift": true, "utterance": "And what about something called Special Enrollment Period?", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "Yeah, that falls in when you have medical insurance coverage under a group health plan. IN that case, you may not need to apply for Medicare part B at age 65, qualifying for SEP instead.", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "OK, so i understand than this can replace Medicare part B, isn't?", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_579"}
{"topic_shift": true, "utterance": "O.k i'll take that into account. Now, what can you tell me about applying for medicare?", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "Are you effectively to apply for medicare?", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "No, no right now, just want to know more.", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "Are you interested in enroll you in Part B later?", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "Yeah, i think it is the better to do.", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "All right. If that so, you may have to pay a late enrollment penalty for as long as you have Part B coverage. That means your Prime will go up 10 percent for each 12 month period you were eligible for Part B, but didn't sign up for it. Unless, of course, you qualify for a special enrollment period.", "session_id": "doc2dial_579"}
{"topic_shift": false, "utterance": "I need information on how to get a corrected card for a foreign-born US citizen child.", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "Have you changed your child's name recently?", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "then you have to inform Social Security so that your child can get a corrected card.", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "Can I use photocopies of the documents required?", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "No, only originals or certified copies.", "session_id": "doc2dial_31"}
{"topic_shift": true, "utterance": "what if the documents I have as proof of my child's name change are not enough to identify him on your records?", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "Then you have to provide us a legal document with your child's previous name as shown in our records.", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "what if I don't have a document with his old name?", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "Then, we can accept an unexpired document with your child's new name if it contains enough information to identify your child on our records.", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "what would be an acceptable document to identify him?", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "Any document that shows his name, identifying information, age, date of birth or parents' names, and preferably a recent photograph.", "session_id": "doc2dial_31"}
{"topic_shift": false, "utterance": "I would like to know How to apply for rehabilitation and employment at VA Voc", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "want to know how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits, VR&E", "session_id": "doc2dial_1410"}
{"topic_shift": true, "utterance": "yes", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "I tell you that you don't need to wait for a rating. Instead, fill out VA Vocational Rehabilitation - Advance after exiting form VA 28-0588.", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "can i be eligible for VR&E benefits and services", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "Are you Going through the Physical Evaluation Board process?", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "you are waiting for a discharge that is not dishonorable and have a VA memo score of 20% or more", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "Have you entered the IDES Integrated Disability Assessment System?", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "Yes You can be eligible for VR&E benefits and services", "session_id": "doc2dial_1410"}
{"topic_shift": false, "utterance": "I want to know about operating ATVs on private land", "session_id": "doc2dial_2131"}
{"topic_shift": true, "utterance": "Do you want to operate your ATV only on private lands?", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "First of all, you must have the permission of the land owner or lessee.", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "Anything else I need to know?", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "after getting the permission, you should not drive your ATV beyond the boundaries of the property and respect andy restriction or request from the owner. You could lose your permission to ride on private property by littering, causing damage to the property or driving carelessly.", "session_id": "doc2dial_2131"}
{"topic_shift": true, "utterance": "What should I do if I have an accident with my ATV?", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "In case of an accident, you must give your name and address, and the name and address of the ATV owner and its plate number, to any injured person or the owner of any damaged property or the police. You also must show the proof of insurance to the person claiming to have suffered damage or injuries.", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "What if I can't locate the owner of the damaged property?", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "In that case, you must provide the information to the police as soon as possible.", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "Do I have to report any damage to the property immediately, or there is a limit?", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "In case the estimated damage is at least 600$, you have to report the damage immediately to the police.", "session_id": "doc2dial_2131"}
{"topic_shift": true, "utterance": "Ok now, what is the required equipment for an ATV?", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "two of the required equipment are to have the brakes in good condition and that the ATV is in good operating condition and meets federal standards.", "session_id": "doc2dial_2131"}
{"topic_shift": true, "utterance": "can I cross a highway with my ATV?", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "That is not recommended by the DMV unleast is absolutely necessary. If you have to cross a highway you must do it at an approximate angle of 90 degrees at a place free from obstructions to ensure a safe and quick crossing.", "session_id": "doc2dial_2131"}
{"topic_shift": false, "utterance": "How do people qualify for disability benefits?", "session_id": "doc2dial_551"}
{"topic_shift": false, "utterance": "Do you mean Social Security disability benefits?", "session_id": "doc2dial_551"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_551"}
{"topic_shift": false, "utterance": "Those that have worked in jobs that social security cover and have a medical condition that meets Social Security's definition of disability can qualify for the benefit.", "session_id": "doc2dial_551"}
{"topic_shift": true, "utterance": "For those with a blind disability, what if they don't meet the legal definition of blindness?", "session_id": "doc2dial_551"}
{"topic_shift": false, "utterance": "If their visual problems alone or combined with other health problems keep them from working, then they still can qualify for disability benefits.", "session_id": "doc2dial_551"}
{"topic_shift": true, "utterance": "can you give me a TTY number to request an appointment?", "session_id": "doc2dial_551"}
{"topic_shift": false, "utterance": "Sure, you can use the TTY number 1-800-325-0778", "session_id": "doc2dial_551"}
{"topic_shift": true, "utterance": "For an adult child with a disability, is it necessary that they had worked before?", "session_id": "doc2dial_551"}
{"topic_shift": false, "utterance": "It's not necessary. The benefits the child would receive are based on the parent's earnings.", "session_id": "doc2dial_551"}
{"topic_shift": true, "utterance": "What would happen if a worker dies?", "session_id": "doc2dial_551"}
{"topic_shift": false, "utterance": "the benefits would e paid to the widow, widower or surviving divorced spouse with a disability if he or she is between ages 50 and 60, their condition meets our definition of disability of adults and the disability started before or after 7 years of the worker's death.", "session_id": "doc2dial_551"}
{"topic_shift": false, "utterance": "What can I do to be eligible to use VA dating tools?", "session_id": "doc2dial_1438"}
{"topic_shift": true, "utterance": "You can use these tools if you meet all the requirements", "session_id": "doc2dial_1438"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "You can get answers to your questions about these tools on our My HealtheVet web portal. Read the VA Dating FAQ", "session_id": "doc2dial_1438"}
{"topic_shift": true, "utterance": "ok so what are the requirements to be eligible", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "Are they enrolled in VA health care?", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "Are you scheduling your appointment with a VA health center that uses online scheduling?", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "Have you had an appointment at that VA health center in the last 2 years?", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "You can use these tools yourself if you meet all the requirements", "session_id": "doc2dial_1438"}
{"topic_shift": false, "utterance": "What documents will I need to get a corrected card for my son?", "session_id": "doc2dial_19"}
{"topic_shift": true, "utterance": "The documents you will need will depend on whether your son is a U.S. born citizen or a foreign born citizen.", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "He is a U.S. citizen, but what documents do I need to verify this with Social Security?", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "ITo verify your son's citizeship, we will need to see a U.S. birth certificate or an U.S. passport.", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "Will this prove his identity?", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "Yes, this will prove your son's identity.", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "What if his citizenship has already been established with Social Security?", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "In this case, you would not need documentation.", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "Is your reason for obtaining a new card for your son because of a legal name change?", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "No, his name has not changed.", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "I think his identity has already been verified with Social Security, but if it's not, are there any other documents I can use besides a passport or birth certificate?", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "If you do not have these identity documents, we can also accept a state issued ID card or an adoption decree.", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "What if his ID card is in his prior last name? Will it still be accepted?", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "Yes, we can accept it as long as it's not expired. If we have issues establishing his identity, we will require further information though.", "session_id": "doc2dial_19"}
{"topic_shift": false, "utterance": "Hello, I need information on how I can Plan benefits?", "session_id": "doc2dial_237"}
{"topic_shift": false, "utterance": "It is noteworthy that Social Security can provide benefits to several of your relatives.", "session_id": "doc2dial_237"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_237"}
{"topic_shift": true, "utterance": "Can you tell me which members of your family can get benefits?", "session_id": "doc2dial_237"}
{"topic_shift": false, "utterance": "That depends on your earnings record.", "session_id": "doc2dial_237"}
{"topic_shift": true, "utterance": "Where can I find more information?", "session_id": "doc2dial_237"}
{"topic_shift": false, "utterance": "We will give you information related to the phone or make an appointment.", "session_id": "doc2dial_237"}
{"topic_shift": true, "utterance": "Which relatives can receive the benefit?", "session_id": "doc2dial_237"}
{"topic_shift": false, "utterance": "They receive when you retire.", "session_id": "doc2dial_237"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_237"}
{"topic_shift": false, "utterance": "Benefits can be received by you, your spouse, and other eligible family members.", "session_id": "doc2dial_237"}
{"topic_shift": false, "utterance": "Hi. Can more than one person use my account?", "session_id": "doc2dial_3549"}
{"topic_shift": true, "utterance": "Your personal mySocial Security account is for your use only", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "Do you understand the reasoning?", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "yes I do.", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "For your protection ,  you re the only one who can create your personal my Social Security account for your own exclusive use", "session_id": "doc2dial_3549"}
{"topic_shift": true, "utterance": "What if I do not want a temp lift?", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "you can visit your local Social Security office to open an account in person", "session_id": "doc2dial_3549"}
{"topic_shift": true, "utterance": "How do i create my social security account?", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "you ll be askedto : Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know", "session_id": "doc2dial_3549"}
{"topic_shift": true, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "read the Federal Trade Commission s Credit Freeze FAQs", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "who can I contact?", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "Contact our Identity Services Provider and request that they temporarily lift your security freeze orfraud alert", "session_id": "doc2dial_3549"}
{"topic_shift": false, "utterance": "Hello there. I'm here to learn how to change my address. Can you help me?", "session_id": "doc2dial_2657"}
{"topic_shift": true, "utterance": "Of course. Do you want to update the address on your license, permit, or ID, vehicle registration and title?", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "No, at least not yet. I just wanted to know how to do it.", "session_id": "doc2dial_2657"}
{"topic_shift": true, "utterance": "Do you want to know how to do it online through MyDMV?", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "Yes, that'd be very helpful.", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "To change the address on your license, permit, non-driver ID and/or registration, you will need the ID number and document number from your New York State driver license and learner permit.", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "What if I don't have my documents anymore and I'm waiting for a replacement?", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "In that case you will need to wait for it to arrive before you can create a MyDMV account. You can still change your address, though.", "session_id": "doc2dial_2657"}
{"topic_shift": true, "utterance": "That's a bummer, guess I'll wait then. By the way, do you have more details on changing my information on your page?", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "Yes. There are instructions to change your name or other non-address information.", "session_id": "doc2dial_2657"}
{"topic_shift": true, "utterance": "Great. Can you suggest a topic?", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "Address change.", "session_id": "doc2dial_2657"}
{"topic_shift": true, "utterance": "Thanks for this wonderful suggestion. Answer me one final question, please. Do I need to have the same address on all of my applications?", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "The DMV sends documents and important notices to customers by mail. We recommend that you use the same address on all of your applications, documents, and transactions. You must report your address change to both the DMV and the USPS.", "session_id": "doc2dial_2657"}
{"topic_shift": false, "utterance": "What if i all ready have Medicare?", "session_id": "doc2dial_223"}
{"topic_shift": true, "utterance": "Do you all ready have Medicare?", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "Yes, I all ready have Medicare.", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "You can still use the application to apply for your retirement benefits.", "session_id": "doc2dial_223"}
{"topic_shift": true, "utterance": "Can other family members receive benefits under my work record?", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "n/a", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "What happens after I apply?", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "Once we get your application we will review it.", "session_id": "doc2dial_223"}
{"topic_shift": true, "utterance": "What happens if I don't have Medicare and three months within age 65?", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "You can use the application to apply for both Medicare and retirement benefits within 3 months of age 65.", "session_id": "doc2dial_223"}
{"topic_shift": true, "utterance": "What are examples i cannot do when entering my address?", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "You are not allowed to use a period as part of your address.", "session_id": "doc2dial_223"}
{"topic_shift": true, "utterance": "What if I have trouble answering questions?", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "If you have trouble answering questions you can find additional information in our more info links.", "session_id": "doc2dial_223"}
{"topic_shift": false, "utterance": "What happens if I plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2643"}
{"topic_shift": true, "utterance": "If you have 3 or more alcohol - related convictions on your entire driving record", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "you want to know how to respond to this type of traffic fines?", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "committed the violation In another part of the state of New York?", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "Surely you did not commit the offense in another part of New York State?", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2643"}
{"topic_shift": true, "utterance": "what are the consequences of convictions?", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "Some convictions can cause the suspension or the revocation of your driver license. For more information , see Suspensions and Revocations or read the DMV brochure Suppose Your License Were Taken Away", "session_id": "doc2dial_2643"}
{"topic_shift": false, "utterance": "I need to ammend a registration", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "To amend the registration or get a replacement duplicate document for your current Repair & Body Shop", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "Can I use any body shop?", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "you must submit the Request for Business Amendment / Duplicate Certificate pdf MV-253 G", "session_id": "doc2dial_2125"}
{"topic_shift": true, "utterance": "Where can I call for more info", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "You can call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form , or call 1 - 518 - 474 - 0919 to get more information", "session_id": "doc2dial_2125"}
{"topic_shift": true, "utterance": "What if I have an Inspection Station License", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "Please see Inspection Station Cap Information.", "session_id": "doc2dial_2125"}
{"topic_shift": true, "utterance": "I need to report a change of address for my business", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "What form do I need to register a change of address", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "The form is Statement of Ownership and/or Permission to Use Place of Business pdf VS-119", "session_id": "doc2dial_2125"}
{"topic_shift": true, "utterance": "What form do I need to amend my registration?", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "You must submit the Request for Business Amendment / Duplicate Certificate pdf MV-253 G", "session_id": "doc2dial_2125"}
{"topic_shift": false, "utterance": "is there a death benefit?", "session_id": "doc2dial_545"}
{"topic_shift": true, "utterance": "A one-time payment of $ 255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased's record", "session_id": "doc2dial_545"}
{"topic_shift": false, "utterance": "can a son get the payment?", "session_id": "doc2dial_545"}
{"topic_shift": false, "utterance": "If there is no surviving spouse the payment is made to a child who is eligible for benefits on the deceased's record in the month of death.", "session_id": "doc2dial_545"}
{"topic_shift": true, "utterance": "do you need to work a long time to get benefits?", "session_id": "doc2dial_545"}
{"topic_shift": false, "utterance": "No one needs more than 10 years of work to be eligible for any Social Security benefit", "session_id": "doc2dial_545"}
{"topic_shift": true, "utterance": "what are all the survivor benefits about?", "session_id": "doc2dial_545"}
{"topic_shift": false, "utterance": "Just as you plan for your family's protection if you die. you should consider the Social Security benefits that may be available if you are the survivor that is, the spouse, child, or parent of a worker who dies.", "session_id": "doc2dial_545"}
{"topic_shift": true, "utterance": "how do I know if I'm eligible for survivor benefits as a close related child?", "session_id": "doc2dial_545"}
{"topic_shift": false, "utterance": "Are you a stepchild, grandchild, step grandchild, or adopted child?", "session_id": "doc2dial_545"}
{"topic_shift": false, "utterance": "no I'm not", "session_id": "doc2dial_545"}
{"topic_shift": false, "utterance": "You are not eligible for survivors benefits", "session_id": "doc2dial_545"}
{"topic_shift": false, "utterance": "I came here to learn more about a direct plus loan. Can you tell me a few things about it?", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "Of course. Do you want a non-exhaustive list of examples of extenuating circumstances?", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "No, thank you. I already saw it on your website.", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "Do you believe that your situation fits within these examples , or presents a situation that otherwise qualifies for extenuating circumstances?", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "Are you aware that a review does not guarantee approval then?", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "No, I didn't know that. Anyways, it doesn't matter now.", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "Are you aware that previous approval based on extenuating circumstances does not guarantee further approvals?", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "No, I wasn't aware of that.", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "Are you aware that additional documentation may be required beyond the basic requirements?", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "Yes, that is something I read about.", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "You'll also need to provide a statement that contains an explanation of your extenuation circumstances and the documentation applicable/appropriate to support your claim.", "session_id": "doc2dial_2870"}
{"topic_shift": true, "utterance": "I see. But what about the description?", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "The mortgage account has the loan listed as having the foreclosure process started.", "session_id": "doc2dial_2870"}
{"topic_shift": false, "utterance": "I need some guidance about the IT Standards Library guidelines please.", "session_id": "doc2dial_2864"}
{"topic_shift": true, "utterance": "Our IT Standards Library standards and guidelines apply to all federal agencies and departments and they must be followed for all wishing to apply for\u00a0Federal Student Aid.", "session_id": "doc2dial_2864"}
{"topic_shift": true, "utterance": "Would you like to know about the resources that can be provided?", "session_id": "doc2dial_2864"}
{"topic_shift": false, "utterance": "No thank you.", "session_id": "doc2dial_2864"}
{"topic_shift": true, "utterance": "I'm more interested in testing services. What can you tell me them?", "session_id": "doc2dial_2864"}
{"topic_shift": false, "utterance": "We have information about Enterprise Test Management Standards.", "session_id": "doc2dial_2864"}
{"topic_shift": true, "utterance": "And is there information about Technology Standards and Products?", "session_id": "doc2dial_2864"}
{"topic_shift": false, "utterance": "Yes we have a Technology Standards and Products Guide that might be useful to you.", "session_id": "doc2dial_2864"}
{"topic_shift": true, "utterance": "Is there a standard for quality assurance?", "session_id": "doc2dial_2864"}
{"topic_shift": false, "utterance": "Certainly. The Production Readiness Review PRR serves as the final, formal, and documented decision point before a new application or a significant release of an existing application enters Federal Student Aid 's production environment and is exposed to end-users.", "session_id": "doc2dial_2864"}
{"topic_shift": true, "utterance": "Do you have any information specifically about the Federal Student Aid program?", "session_id": "doc2dial_2864"}
{"topic_shift": false, "utterance": "Yes you can find documents that are specific to the Federal Student Aid IT lifecycle for all projects. It  also lists other pertinent references that an IT project may be required to comply with dependent on the contract.", "session_id": "doc2dial_2864"}
{"topic_shift": false, "utterance": "I would like to learn more about Medicare benefits.", "session_id": "doc2dial_592"}
{"topic_shift": true, "utterance": "Do you want to find out how to apply online for Medicare?", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "No, that's not what I want to know.", "session_id": "doc2dial_592"}
{"topic_shift": true, "utterance": "Do you want to learn more about new Medicare cards then?", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "Yes, that's it. Tell me about the new Medicare cards!", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "Of course. Do you want to protect your identity?", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "No, it's not because of that why I'm asking.", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "Did you NOT receive your new Medicare card yet?", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "Well yes, I haven't received one yet.", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "In that case there may be something that needs to be corrected, like your mailing address. You can update your mailing address by logging in to or creating your personal my Social Security account.", "session_id": "doc2dial_592"}
{"topic_shift": true, "utterance": "What happens if I'm eligible for Medicare at age 65? When can I enroll?", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "Well, your initial enrollment period begins three months before your 65th birthday, includes the month you turn age 65, and ends three months after that birthday.", "session_id": "doc2dial_592"}
{"topic_shift": true, "utterance": "So all I need to do is to finish and submit my application?", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "Yes, that's correct. Once you're done, just select Submit Now to send your application to Social Security. You will receive a receipt online for your application that you can print and keep for your records and you can check the status of your application online.", "session_id": "doc2dial_592"}
{"topic_shift": false, "utterance": "Hello. I'm searching for some information to signing to the site of the dmv.", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "Has you been redirected to the welcome to mydmv page?", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "Well... No, I haven't.", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "But, what can I do, if I still have problems with this?", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "If you still having issues, with this, you can contact us.", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "Just to be sure, I have to use the same username I created in the dmv site, right?", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "Yes, that's right. You  need to use that very same username.", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "O.k., but if I have to recover this user name?", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "You can use the recovery tool, with your email, if you have more that one, make sure to check them all.", "session_id": "doc2dial_2694"}
{"topic_shift": true, "utterance": "Then I be able to get into my account?", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "Yes, If you recover your user name and password, you be able to get into your mydmv account.", "session_id": "doc2dial_2694"}
{"topic_shift": false, "utterance": "Can you tell me how to request a higher level review, please?", "session_id": "doc2dial_1389"}
{"topic_shift": true, "utterance": "Do you wish to request a higher level review?", "session_id": "doc2dial_1389"}
{"topic_shift": false, "utterance": "Yes, that is pretty much what I just said.", "session_id": "doc2dial_1389"}
{"topic_shift": true, "utterance": "Did you schedule an informal conference, select times and list a phone number in Part II of the form?", "session_id": "doc2dial_1389"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_1389"}
{"topic_shift": true, "utterance": "But I do have new evidence that could pretty much change the outcome of the decision. What should I do with it?", "session_id": "doc2dial_1389"}
{"topic_shift": false, "utterance": "If you have evidence to submit, please select another review option.", "session_id": "doc2dial_1389"}
{"topic_shift": true, "utterance": "Alright, I can do that. Can I also talk to the reviewer on the phone? Maybe we can come to an agreement.", "session_id": "doc2dial_1389"}
{"topic_shift": false, "utterance": "Yes, you can request a call informal conference with the reviewer. You and/or your representative can speak with the reviewer on the phone. You can tell them why you think the decision should be changed and identify errors.", "session_id": "doc2dial_1389"}
{"topic_shift": true, "utterance": "So I can request a higher level review, right?", "session_id": "doc2dial_1389"}
{"topic_shift": false, "utterance": "Yes, you can request a higher-level review of an initial claim or supplemental claim decision.", "session_id": "doc2dial_1389"}
{"topic_shift": false, "utterance": "Yes I need to know all about what to do if my car's MCO is off.", "session_id": "doc2dial_2680"}
{"topic_shift": true, "utterance": "Do you know if your vehicle complies with the California emissions standard\u00a0but the MCO does not indicate compliance\u00a0?", "session_id": "doc2dial_2680"}
{"topic_shift": false, "utterance": "No I don't have an MCO on my vehicle.", "session_id": "doc2dial_2680"}
{"topic_shift": true, "utterance": "I bought this car in California, what criteria should an MCO state for compliance?", "session_id": "doc2dial_2680"}
{"topic_shift": false, "utterance": "If the following is stated on your car's MCO or the emissions label:California - Only Vehicle - This vehicle conforms to U.S. EPA and California regulations applicable to the vehicle model year model - year new motor vehicles introduced into commerce only for sale in California .", "session_id": "doc2dial_2680"}
{"topic_shift": true, "utterance": "What does the mileage need to be for a vehicle to need to be compliant to emission standards?", "session_id": "doc2dial_2680"}
{"topic_shift": false, "utterance": "The vehicle must have less than 7,500 miles on the odometer in order to have to comply with the California emissions standard.", "session_id": "doc2dial_2680"}
{"topic_shift": true, "utterance": "I'm a resident of NY state and serving in the military, does that matter?", "session_id": "doc2dial_2680"}
{"topic_shift": false, "utterance": "Yes then your vehicle is exempt from the California emissions standard.", "session_id": "doc2dial_2680"}
{"topic_shift": false, "utterance": "And if my car was actually registered in another state?", "session_id": "doc2dial_2680"}
{"topic_shift": false, "utterance": "Then too, your vehicle is exempt from the California emissions standard if you are now a resident of NY State.", "session_id": "doc2dial_2680"}
{"topic_shift": false, "utterance": "can you explain to me what is the FAFSA Completion by the high school and the public school district", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "Do you think the cost of college continues to rise?", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "it's not what interests me", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "Do you think there are factors involved in the decision to attend college?", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "Yes, there is a strong correlation between completion of the FAFSA and enrollment in college. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data may be inaccurate.", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "How often do publications occur?", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "data releases occur every other Friday.", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "Where can I answer my high school related concerns in the data or on the FAFSA?", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "We have recently updated our FAQs and Data Details pages reflecting recent changes and trending questions, including why we recently changed the definition of a senior, why some schools are not listed on the FAFSA, and common mistakes or misconceptions when analyzing the data", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "considering that the data may be exact, what are you planning to do?", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "In light of this, the Federal Student Aid provides high schools with current data on their FAFSA submissions and completion so that high schools can track their progress and help ensure that their students complete a FAFSA.", "session_id": "doc2dial_2858"}
{"topic_shift": false, "utterance": "how doI apply online for medicare?", "session_id": "doc2dial_586"}
{"topic_shift": true, "utterance": "Did you know medicare sent out new cards?", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "no I did not", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "what if i did not receive my medicare card?", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "you are welcome", "session_id": "doc2dial_586"}
{"topic_shift": true, "utterance": "when should I apply?", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "You should sign up for Medicare three months before reaching age 65 , even if you are not ready to start receiving retirement benefits .", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "can i opt out of receiving cash retiremnt?", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "yes of course.", "session_id": "doc2dial_586"}
{"topic_shift": true, "utterance": "What if i did not get my new medicare card?", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "You can update your mailing address by logging in to or creating your personal my Social Security account .", "session_id": "doc2dial_586"}
{"topic_shift": true, "utterance": "how do i apply for medicare?", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "you can apply online", "session_id": "doc2dial_586"}
{"topic_shift": true, "utterance": "why did they new ones?", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "to protect you identitiy", "session_id": "doc2dial_586"}
{"topic_shift": false, "utterance": "I came here with some questions about your IT Standards Library. Can you please answer them?", "session_id": "doc2dial_2860"}
{"topic_shift": false, "utterance": "Of course. First of all, welcome to the Federal Student Aid Chief Information Officer 's Information Technology IT Standards Library. Federal Student Aid and its contractors must comply with IT standards and guidelines applicable to all federal agencies.", "session_id": "doc2dial_2860"}
{"topic_shift": true, "utterance": "Alright. So what specific resources do you offer?", "session_id": "doc2dial_2860"}
{"topic_shift": false, "utterance": "This section of the IT Standards Library includes documents pertinent to the U.S. Department of Education as a whole.", "session_id": "doc2dial_2860"}
{"topic_shift": true, "utterance": "Do you want to hear details about these resources?", "session_id": "doc2dial_2860"}
{"topic_shift": false, "utterance": "No, thank you. I get the idea.", "session_id": "doc2dial_2860"}
{"topic_shift": true, "utterance": "So, what references do you have for me?", "session_id": "doc2dial_2860"}
{"topic_shift": false, "utterance": "We have the Lifecycle Management Methodology.", "session_id": "doc2dial_2860"}
{"topic_shift": true, "utterance": "That sounds interesting. How about testing services? Are there any?", "session_id": "doc2dial_2860"}
{"topic_shift": false, "utterance": "Yes, we have the Enterprise Test Management Standards.", "session_id": "doc2dial_2860"}
{"topic_shift": true, "utterance": "You've mentioned earlier that contractors must comply with your guidelines, is that all they need to comply with?", "session_id": "doc2dial_2860"}
{"topic_shift": false, "utterance": "They must also comply with the policies and procedures specific to the U.S. Department of Education and Federal Student Aid.", "session_id": "doc2dial_2860"}
{"topic_shift": false, "utterance": "Hi. I'm looking information about how to appeal a credit decision.", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "Sure thing, no problem. This appeal can be made can be made based on certain circumstances?", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "Well, not really.", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "Do you believe this is situation was because of a extenuating circumstances?", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "I been thinking about it, and I not sure that be.", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "Is you loan under any kind of review?", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "Yes, that was the last thing they told me.", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "If that's the case. You will need to provide a statement that contains an explanation of your circumstances and the documentation to provide your claim.", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "Even if the information that I got was the possible cause of the adverse credit?", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "Yes, you need to provide, the information you have.", "session_id": "doc2dial_2874"}
{"topic_shift": true, "utterance": "This proof how needs to be made?", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "You need to provide proof that your account has been paid in full.", "session_id": "doc2dial_2874"}
{"topic_shift": false, "utterance": "How can I apply online for Medicare?", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "You can use our online application.", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "Do you need more information about applying for Medicare and delaying retirement benefits?", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "No, thanks.", "session_id": "doc2dial_582"}
{"topic_shift": true, "utterance": "And for those already enrolled in Medicare what they can do online with it?", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "they can get information and services and manage their benefits.", "session_id": "doc2dial_582"}
{"topic_shift": true, "utterance": "Can I be eligible for Medicare at age 65?", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "You can, and if you are, your initial enrollment period begins three months before you turn 65, including the month you turn 65 and ends three months after that birthday.", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "What can I do after applying for Medicare?", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "You can sign up for A Hospital Insurance and Part B Medical Insurance. You can turn down Part B coverage if you don't want to pay a premium.", "session_id": "doc2dial_582"}
{"topic_shift": true, "utterance": "What documents do I need to apply?", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "You can find out online by checking the Checklist For The Online Medicare, Retirement, and Spouses Application.", "session_id": "doc2dial_582"}
{"topic_shift": true, "utterance": "How can I be sure that my identity is safe?", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "Medicare will send you a Medicare card to help protect your identity. This card will have a unique Medicare number instead of your Social Security number.", "session_id": "doc2dial_582"}
{"topic_shift": false, "utterance": "Even though my car fulfills the CA emissions standard, I don't have the MCO. I need help figuring out what to do.", "session_id": "doc2dial_2684"}
{"topic_shift": true, "utterance": "Does your vehicle comply with the California emissions standard, but the MCO does not indicate compliance or you do not have an Manufacturer's Certificate of Origin MCO?", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "Yes, that's what I just said.", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "Then you or the automobile dealer can certify compliance on a 'Certificate of Emissions Compliance or Exemption' form MV-74.", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "So, what if my car is exempt from the CA emissions standard?", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "Then you or the automobile dealer can complete form MV-74 to certify the exemption, provided you meet all the requirements.", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "I see. What if I'm a NY resident who serves in the army and stationed in another state?", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "*makes no sense*", "session_id": "doc2dial_2684"}
{"topic_shift": true, "utterance": "Can you perhaps tell me where to find additional information? Are there any resources?", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "The NY State Department of Environmental Conservation website www.dec.ny.gov has the regulations for the California emissions standards and other motor vehicle emissions standards See Regulations, Part 218.", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "I'll take a look at that website later. Let me redundantly ask the same question once more.", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "The NY State Department of Environmental Conservation website www.dec.ny.gov has the regulations for the California emissions standards and other motor vehicle emissions standards See Regulations, Part 218.", "session_id": "doc2dial_2684"}
{"topic_shift": false, "utterance": "Hello there, What are the health benefits of VA?", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "Are you a Veteran?", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "No, I'm not. My son is.", "session_id": "doc2dial_1399"}
{"topic_shift": true, "utterance": "What care and services does VA health care cover?", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "Each Veteran s medical benefits package is unique.", "session_id": "doc2dial_1399"}
{"topic_shift": true, "utterance": "Is a VA community provider who fill prescriptions?", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "No. But, You must be enrolled in VA health care.", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "Yes, I am enrolled in VA health care.", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "Dou you have an assigned VA primary care provider?", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "So, We can't fill prescriptions by a non - VA community provider because you don't meet all requirements.", "session_id": "doc2dial_1399"}
{"topic_shift": false, "utterance": "Good day. I came here to find out how I can cut some costs when going to college. Can you tell me how?", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "Of course. Here you can learn about college costs and get tips on how to lower costs when you go to school.", "session_id": "doc2dial_2848"}
{"topic_shift": true, "utterance": "Then how can I lower the cost of college?", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "We have some suggestions on how you might be able to lower the cost of college.", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "Do you want to hear these suggestions?", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "What if I go to a college near my home? Can I save costs?", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "Yes, you should consider living with your parents or other family.", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "What if I have been uninsured before, because of a condition I had?", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "Then you may be eligible to join the Pre-Existing Condition Insurance Plan.", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "I'll have to look into that. What about combined degrees? I read about that too.", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "Some schools offer combined degree programs or three-year programs that allow you to take all of the courses needed for graduation in three years, instead of four, thereby eliminating one year's educational expenses.", "session_id": "doc2dial_2848"}
{"topic_shift": false, "utterance": "I want to sign up to MyDMV", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "Alright, first of all have you encountered the ''Welcome to MyDMV''  page? Or being redirected to it.", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "No, i haven't encountered it.", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "What do i do if i have multiple email addresses?", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "Oh, in that case just use the tool for each address to make sure you can retrieve your username. Happy to help.", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "Thank you. What is the first step towards creating a MyDMV account?", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "The first step is using the sign up link.", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "If i created a MyDMV account previously but i don't remember the username, where can i recover it?", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "You have to click the ''Forgot your username'' button to get a list of al of your NY gov ID Usernames by using your email", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "Is the '' Forgot your Password '' button in the same page? Or do i have to go elsewhere to recover my password.", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "Oh, it is in the same page next to the ''Forgot your username'' button.", "session_id": "doc2dial_2690"}
{"topic_shift": false, "utterance": "How can I change my address?", "session_id": "doc2dial_596"}
{"topic_shift": true, "utterance": "Do you want to change the address on Social Security?", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "Did you move and are currently receiving benefits or enrolled in Medicare?", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "I haven't moved yet.", "session_id": "doc2dial_596"}
{"topic_shift": true, "utterance": "But in case I move in the future I want to know how to do it.", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "Ok, you can update your contact information by logging in your my Social Security account and then selecting My Profile link on the right side of the screen.", "session_id": "doc2dial_596"}
{"topic_shift": true, "utterance": "Where can I find more information about it?", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "Do you want to know more about how to change your address and phone number online?", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "You can get all the information you need by calling our toll-free number 1-800-772-1213 or by visiting your local Social Security office.", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "I have some hearing problems, is there another way?", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "Yes, we have a toll-free TTY number available for those with hearing impairments 1-800-325-0778", "session_id": "doc2dial_596"}
{"topic_shift": false, "utterance": "How can I apply for rehabilitation and employment at VA Voc", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "You also want to know what are the benefits of vocational rehabilitation", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "If you can give me all the information on How to request rehabilitation?", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "Find out how to apply for VA Voc rehabilitation and employment, also known as vocational rehabilitation and employment benefits", "session_id": "doc2dial_1414"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "Have you been through the process of the Physical Evaluation Board?", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "Are you waiting for a discharge that is not dishonorable and have a VA memo score of 20% or more?", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "Have you entered the IDES Integrated Disability Assessment System?", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "ok yes You can be eligible for VR&E benefits and services", "session_id": "doc2dial_1414"}
{"topic_shift": true, "utterance": "How do I apply if I already have a VA disability rating?", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "we will invite you to an orientation session at the nearest VA regional benefits office", "session_id": "doc2dial_1414"}
{"topic_shift": false, "utterance": "Hi, I need to change my sons name on his Social Insurance Card. What documents do I need?", "session_id": "doc2dial_35"}
{"topic_shift": true, "utterance": "I can help you figure that out. What is his citizenship?", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "And have you previously established his citizenship with us before?", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "He is American, however I have never contacted you before about it.", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "We will need to see proof of his U.S. citizenship. We can only accept certain documents for this.", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "What if I changed my sons name a long time ago and my documentation isn't great?", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "We will need to see an identity document in his name before the change. It is ok if it is expired.", "session_id": "doc2dial_35"}
{"topic_shift": true, "utterance": "Can I present copies of documents?", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "Yes, they must be originals, not photocopies.", "session_id": "doc2dial_35"}
{"topic_shift": true, "utterance": "What proof of identity can be used?", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "You can present a U.S. driver's license or a state issued identification card.", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "Ok, not sure I have those? What can be accepted from my son?", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "We will accept the child's adoption decree or state driver's ID card.", "session_id": "doc2dial_35"}
{"topic_shift": true, "utterance": "If we don't tell my sons employer what could happen?", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "It may delay your child's tax return.", "session_id": "doc2dial_35"}
{"topic_shift": false, "utterance": "how do I know I'm cleared to get financial aid?", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "I can go over the basic eligibility criteria with you.", "session_id": "doc2dial_3203"}
{"topic_shift": true, "utterance": "so what is the criteria?", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "Do you have a high school diploma or a GED?", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "I have a diploma", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "It shows you are qualified to obtain a college or career school education", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "do I need my social security number to ask for aid?", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "Yes, you must have a valid Social Security number", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "do I need to register with selective service?", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "Yes, you need to be registered with Selective Service", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "can we get away with not having a social security number?", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "You must have a valid Social Security number with the exception of students from the Republic of the Marshall Islands , Federated States of Micronesia , or the Republic of Palau", "session_id": "doc2dial_3203"}
{"topic_shift": false, "utterance": "What benefits do i get?", "session_id": "doc2dial_3565"}
{"topic_shift": true, "utterance": "Do you receive SSI?", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "Our mission is to deliver Social Security services that meet the changing needs of the public", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "Do you get benefits now?", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "If you , or a family member , receive Social Security or Supplemental Security Income SSI certain life changes may affect eligibility for an increase in your federal benefits .", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_3565"}
{"topic_shift": true, "utterance": "How do i contact social security?", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "Our website is a valuable resource for information about all of Social Security 's programs", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "What if I am deaf?", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "you may call our TTY number , 1 - 800 - 325 - 0778", "session_id": "doc2dial_3565"}
{"topic_shift": true, "utterance": "how do I see how much i can get?", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "see the information about benefits on the Social Security website", "session_id": "doc2dial_3565"}
{"topic_shift": false, "utterance": "Hello, I came here to learn about suicide prevention for veterans.", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "Are you a Veteran in a mental health crisis and you're thinking about hurting yourself or do you know a Veteran who's considering this act now?", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "No, thankfully not. I'm just here to learn about this service, should I need it at some point.", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "Am I the only one who has problems sleeping since my last combat mission? Sometimes it feels this way.", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "You're not alone, and you can get help.", "session_id": "doc2dial_1372"}
{"topic_shift": true, "utterance": "I don't want these memories to haunt me, I really don't. Can you tell me about suicide risks and warning signs?", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "Of course, on our page you can learn about common suicide myths and realities, Veteran-specific suicide risks, and warning signs. You'll also learn to recognize when to ask for help.", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "What signs? What should I watch out for?", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "Many Veterans don't show any signs of an urge to harm themselves before doing so. But some may show signs of depression, anxiety, low self-esteem, or hopelessness, like seeming sad, depressed, anxious, or agitated most of the time.", "session_id": "doc2dial_1372"}
{"topic_shift": true, "utterance": "Can you help me get back into my everyday life somehow? Like I said, the last mission has changed me. I'm having trouble going back to a normal life.", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "Yes. Through our national Coaching Into Care program, our licensed psychologists and social workers will talk with your family members by phone, free of charge, to help them find a way around the VA system and figure out the best way to help all of you.", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "So this service is mainly for those living with me?", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "Yes, we can help and support them as well.", "session_id": "doc2dial_1372"}
{"topic_shift": false, "utterance": "Hi, have a nice day. I'm looking for information related to how to help a veteran to return to his life at home. I don't have any experience on this, so I was wondering if you could help me. Please?", "session_id": "doc2dial_1366"}
{"topic_shift": true, "utterance": "No problem. We can bring you the help you may need in this case.", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "How are you related to this veteran? Are you part of his family?", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "I'm not part of his family but I still want to help him as much as I can, but I want to do it the best way possible.", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "Is there any site with information about this type of cases?", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "Yes, there is. You can visit the coaching into care website, were you can find information related of how to help the veteran.", "session_id": "doc2dial_1366"}
{"topic_shift": true, "utterance": "That's just great. Which kind of help do you bring?", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "We have specially trained coordinator to prevent suicide, also he bring advice to the veterans and their families about the reajust to life at home after return from a combat zone, and also, we bring help to get access to benefits for disability payments, job training, home loans and more.", "session_id": "doc2dial_1366"}
{"topic_shift": true, "utterance": "That's great. It's a very complete help. There are is also help for the relatives, right?", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "Yes, through the coaching into care site, we bring tips for spouses, parents and family member to help the veterans.", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "In case is needed, is possible to speak with any coach in person?", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "If you need it, you can call us to the 888-83-7458 monday through friday from 8:00 a.m. to 8:00 p.m. ET, to talk directly with a coach for veterans.", "session_id": "doc2dial_1366"}
{"topic_shift": false, "utterance": "Is there any additional information for delayed retirement credits?", "session_id": "doc2dial_3571"}
{"topic_shift": true, "utterance": "yes read  What 's the best time to start your retirement benefits ?", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "what other addition information is there?", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "Where can I read on that some more?", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "You can read about increase for delayed retirement", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "What about early or late retirement?", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "consider reading Retirement Information for Medicare Beneficiaries", "session_id": "doc2dial_3571"}
{"topic_shift": true, "utterance": "When do I start receiving benefits?", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "ou can choose to start receiving benefits before the month you apply", "session_id": "doc2dial_3571"}
{"topic_shift": true, "utterance": "What about infromation for medicare beneficiaries?", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "read Retirement Information for Medicare Beneficiaries", "session_id": "doc2dial_3571"}
{"topic_shift": false, "utterance": "I just got contacted by someone offering me to get my federal student loan out of default and his asking for some fees.", "session_id": "doc2dial_3217"}
{"topic_shift": true, "utterance": "If it's not the Default Resolution Group then you should walk away.", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "Was it a company that contacted you asking for fees?", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "It wasn't.", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "Do you need to know more about this?", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_3217"}
{"topic_shift": true, "utterance": "But I want to know about wage garnishing.", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "For that matter, you should contact your loan holder.", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "Ok, but do you have any tips on how to avoid the garnishment of 15% of my disposable pay?", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "You can negotiate repayment terms acceptable to ED or the private collection agent and ensure that ED receives the first payment no later than 30 days from the day the garnishment notice was sent.", "session_id": "doc2dial_3217"}
{"topic_shift": true, "utterance": "cool. Can you tell me more about what should I do if I'm contacted by anyone that's not the Default Resolution Group about fees for getting my student loan out of default?", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "Sure. You can read our blog post \"Don't Be Fooled: You Never Have to Pay for Student Loan Help\". You can find very useful information in that post.", "session_id": "doc2dial_3217"}
{"topic_shift": false, "utterance": "How would my wife earn social security survivor's benefits?", "session_id": "doc2dial_569"}
{"topic_shift": true, "utterance": "She can earn up to 4 credits per year. That means that your wife can earn one credit for each 1360$ of wages (as in 2019) or self-employment income.", "session_id": "doc2dial_569"}
{"topic_shift": false, "utterance": "Do you want to know more about the credits per year?", "session_id": "doc2dial_569"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_569"}
{"topic_shift": false, "utterance": "So, as I said, is 1 credit for every 1360$ she earns so she'd get her fourth credit when she has earned 5440$ and that would complete her 4 credits per year.", "session_id": "doc2dial_569"}
{"topic_shift": true, "utterance": "how would it be for parents?", "session_id": "doc2dial_569"}
{"topic_shift": false, "utterance": "Are you the dependent parent?", "session_id": "doc2dial_569"}
{"topic_shift": false, "utterance": "No, I was just curious.", "session_id": "doc2dial_569"}
{"topic_shift": true, "utterance": "How many credits are needed to provide benefits for survivors?", "session_id": "doc2dial_569"}
{"topic_shift": false, "utterance": "That depends on the age of the workers the moment they die. But, no one needs more than 40 credits in 10 years of work to be eligible for any Social Security benefit.", "session_id": "doc2dial_569"}
{"topic_shift": true, "utterance": "Have any of your family members died recently?", "session_id": "doc2dial_569"}
{"topic_shift": false, "utterance": "No, fortunately not.", "session_id": "doc2dial_569"}
{"topic_shift": false, "utterance": "I need to get a plate reinstated.", "session_id": "doc2dial_2109"}
{"topic_shift": true, "utterance": "You must bring all appropraite items as well as ID to a local branch.", "session_id": "doc2dial_2109"}
{"topic_shift": false, "utterance": "If it is within 60 days of lapsing, you can just come to a branch.", "session_id": "doc2dial_2109"}
{"topic_shift": false, "utterance": "It has been more than 60 days.", "session_id": "doc2dial_2109"}
{"topic_shift": true, "utterance": "You have to go to the branch where you originally got them, then, with the necessary information and credentials.", "session_id": "doc2dial_2109"}
{"topic_shift": false, "utterance": "Though it sounds like you have a basic idea of the necessary requirements, so just make sure you go back to where you got them from in the first place.", "session_id": "doc2dial_2109"}
{"topic_shift": true, "utterance": "Do I have to get rid of liability?", "session_id": "doc2dial_2109"}
{"topic_shift": false, "utterance": "I can not recommend or give advice about coverage, I can only direct you to the relevant authorities.", "session_id": "doc2dial_2109"}
{"topic_shift": true, "utterance": "Can you tell me what those are?", "session_id": "doc2dial_2109"}
{"topic_shift": false, "utterance": "Please reference our website in the \"Contact\" links and it will show you the relevant areas.", "session_id": "doc2dial_2109"}
{"topic_shift": false, "utterance": "Do I have to have them destroyed or can I keep the plates?", "session_id": "doc2dial_2109"}
{"topic_shift": false, "utterance": "We will take the plates and resissue you new ones with a $25 fee.", "session_id": "doc2dial_2109"}
{"topic_shift": false, "utterance": "What do I need to know about VA health benefits?", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Do you know what benefits are given if you qualify for VA healthcare?", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Yes, I know the benefits.", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Then you do know that you will receive coverage for services you need help to get and stay healthy.", "session_id": "doc2dial_1400"}
{"topic_shift": true, "utterance": "What must be true to fill a prescription by a non-VA community provider?", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Are you enrolled in VA healthcare?", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Yes, I am enrolled in VA healthcare.", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Are you assigned a VA primary care provider?", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Yes, my primary care provider is VA assigned.", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Have you given your VA provider your medical records from you non-VA provider?", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Yes, I have provided my non-VA provider records to my VA provider.", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Does your VA provider agree with your prescription?", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Yes, my prescriptions are in agreement with the VA provider.", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "Then yes we will fill your non-Va community provider prescription for you.", "session_id": "doc2dial_1400"}
{"topic_shift": false, "utterance": "What documents do i need?", "session_id": "doc2dial_21"}
{"topic_shift": true, "utterance": "If you have not already established your child 's U.S. citizenship with us  we need to see proof of U.S. citizenship", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "If you have not already established your child 's U.S. citizenship with us  we need to see proof of U.S. citizenship .", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "ok yes that applies to me", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "If you have not already established your child 's U.S. citizenship with us , [19] we need to see proof of U.S. citizenship", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "What documents do I need?", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "Citizenship", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "If the document you provide as evidence of your child 's legal name change does not give us enough information to identify your child in our records or if you changed your child 's name more than four years ago", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "you must show us an identity document in your child 's prior name as shown in our records", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "If you do not have an identity document in your child 's prior name", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "we may accept an unexpired identity document in your child 's new name , as long as we can properly establish your child 's identity in our records", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "what others do i need?", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "We can accept only certain documents as proof of your child 's identity", "session_id": "doc2dial_21"}
{"topic_shift": false, "utterance": "How can my spouse earn social security survivors benefits?", "session_id": "doc2dial_541"}
{"topic_shift": true, "utterance": "A worker can earn up to four credits each year and in 2019 your spouse can earn one credit for each $1,360 of wages or self-employment income.", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "What happens when my spouse has earned $5,440 for the year?", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "When your spouse has earned $5440 for the year they have earned all four credits for the year.", "session_id": "doc2dial_541"}
{"topic_shift": true, "utterance": "What should I do when a family member dies?", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "We should be notified right away when a person dies; but you cannot report a death or apply for survivors benefits online.", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "Do you need to report a death?", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "Yes, I need to report a death.", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "You can call 1-800-772-1213 TTY 1-800-325-0778 between the hours of 7.a.m and 7 p.m. Monday through Friday to talk to a Social Security Representative to report a death.  You can also, visit your local Social Security office.", "session_id": "doc2dial_541"}
{"topic_shift": true, "utterance": "How many credits are needed to provide benefits for survivors?", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "The number of credits needed to provide benefits for survivors depends on the worker's age when they die.  No one needs more than 40 credits or ten years of work to be eligible for any Social Security benefit.", "session_id": "doc2dial_541"}
{"topic_shift": true, "utterance": "What happens with minors when I die?", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "If you are the unmarried child under 18 up to 19 if attending elementary or secondary school full time of a worker who dies they can be eligible for survivors benefits.", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "No, I do not need that information at this time.", "session_id": "doc2dial_541"}
{"topic_shift": false, "utterance": "I would like to lodge a complaint about an automative business, how do I proceed?", "session_id": "doc2dial_2121"}
{"topic_shift": true, "utterance": "Is the business an automotive related business? and is the business located in New York State?", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "Not really, no.", "session_id": "doc2dial_2121"}
{"topic_shift": true, "utterance": "Have you tried to resolve the question with the owner already?", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "Well no because the owner is forever unreachable it seems.", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "Who handles the investigation and how long does it take usually?", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "Generally an Automotive Facilities Inspector will launch a formal investigation and a hearing might also take place. This process can take several weeks to several months to resolve, depending on on the nature of the complaint.", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "Where do I lodge my Complaint?", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "The address is:Complaint UnitBureau of Consumer & Facility ServiceDepartment of Motor VehiclesP.O. Box 2700-ESPAlbany", "session_id": "doc2dial_2121"}
{"topic_shift": true, "utterance": "Can I have a list of what types of businesses are covered by the DMV regulation?", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "It covers repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State", "session_id": "doc2dial_2121"}
{"topic_shift": true, "utterance": "And what if I don't agree with the outcome? Can i lodge a further complaint?", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "Yes there is the DMV Consumer & Facilities Services Complaint Unit. You must submit a Vehicle Safety Complaint Report PDF VS-35, downloadable from the link above, along with any supporting documents to them and your case will be reviewed.", "session_id": "doc2dial_2121"}
{"topic_shift": false, "utterance": "I need more tuition help to pay for school", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "Does your college tuition cost more than what is covered by the Tuition Assistance program ?", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "no it doesn't but I want to know for when I take classes", "session_id": "doc2dial_1428"}
{"topic_shift": true, "utterance": "How do you pay when we use the GI Bill ?", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "we will pay back your school the difference between the DoD payment and the authorized approved maximum tuition and fees .", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "How will this tuition assistance affect a post 9/11 GI Bill?", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "The benefit will be charged based on training time no matter how much money you are paid back .  Half-time training rates reduce your GI Bill benefit by a half - month for each month you are enrolled .", "session_id": "doc2dial_1428"}
{"topic_shift": true, "utterance": "how do I qualify for extra tuition assistance?", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "no I don't", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "If you are not qualified then you are not eligible for tuition assistance", "session_id": "doc2dial_1428"}
{"topic_shift": true, "utterance": "okay, and how will Top-Up change how much I have left in a GI Bill in case I were to take courses after leaving the military?", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "You can use the GI Bill Comparison Tool. It will help you figure out if the GI Bill benefits you have left will cover your needs.", "session_id": "doc2dial_1428"}
{"topic_shift": false, "utterance": "How do I answer a Traffic Violations Bureau ticket?", "session_id": "doc2dial_2647"}
{"topic_shift": true, "utterance": "You are able to answer most of them online.  You can either schedule a hearing for the traffic ticket, or you can pay the fine and surcharge with your credit card.", "session_id": "doc2dial_2647"}
{"topic_shift": false, "utterance": "How can I get further information about answering TVB tickets?", "session_id": "doc2dial_2647"}
{"topic_shift": false, "utterance": "You can see how to plead or pay TVB tickets.", "session_id": "doc2dial_2647"}
{"topic_shift": true, "utterance": "What happens if I do not respond to my TVB ticket after I receive a suspension notice?", "session_id": "doc2dial_2647"}
{"topic_shift": false, "utterance": "Have you continued to ignore the ticket after your license was suspended?", "session_id": "doc2dial_2647"}
{"topic_shift": false, "utterance": "I have continued to ignore the ticket.  What could happen?", "session_id": "doc2dial_2647"}
{"topic_shift": false, "utterance": "You will automatically be convicted of the charge.  This is known as a 'default conviction'.  The default conviction is equivalent to a guilty finding.", "session_id": "doc2dial_2647"}
{"topic_shift": true, "utterance": "What happens if I plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2647"}
{"topic_shift": false, "utterance": "If you already have 3 or more alcohol-related convictions on your entire driving record, a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner's Regulations.  You may want to consult an attorney before entering your plea.", "session_id": "doc2dial_2647"}
{"topic_shift": true, "utterance": "What happens when a TVB ticket is not answered?", "session_id": "doc2dial_2647"}
{"topic_shift": false, "utterance": "You already know that if you do not answer a traffic ticket on time, your driver license will be suspended.  It is a crime to drive with a suspended license.  A suspension for the failure to answer a ticket does not indicate that you are guilty of the charge.", "session_id": "doc2dial_2647"}
{"topic_shift": false, "utterance": "Hi there, i 'm trying to get some information about the benefits, please.", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "Well, benefits are something that social security can provide for you, your spouse and other members of your family if they are eligible.", "session_id": "doc2dial_227"}
{"topic_shift": true, "utterance": "Oh, i see. In that matter, the survivor benefits have significant importance?", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "You can be sure about that. Survivor benefits are meant to protect people in dire situations. Mostly, is a protection for young families with children, and for that every worker may have it.", "session_id": "doc2dial_227"}
{"topic_shift": true, "utterance": "Ok, glad to know that. Now, i was told you can apply for benefits via online?", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "Yeah, you can do that. Would you apply for retirement, disability or medicare?", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "Yeah, i would apply for one of those.", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "All right. Then all you'l need is to go online and complete your application. Of course, there is certain criteria to be meet, aside from agreeing on the terms of service and create an account.", "session_id": "doc2dial_227"}
{"topic_shift": true, "utterance": "Ok, thanks. Another issue, do you have any tools or assets to get a better understanding of these benefits?", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "Sure. You can use our planners in order to better understand them. Plus, you can choose a calculator to get some estimates.", "session_id": "doc2dial_227"}
{"topic_shift": true, "utterance": "Going back about survivor benefits, all young workers have access to it, isn't?", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "That's correct. As said before, is thought to be a protection for those young families in a worst case scenario.", "session_id": "doc2dial_227"}
{"topic_shift": true, "utterance": "Thanks, just wanted to be sure. Say,there is other ways to apply for benefits?", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "Sure. you can use our information page.", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "Ok. Now lets suppose you can't process my request via online, what happens next?", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "If that happens, then you'll receive instructions on how to contact us or schedule an appointment, in any case.", "session_id": "doc2dial_227"}
{"topic_shift": false, "utterance": "What extra benefits can I get?", "session_id": "doc2dial_3559"}
{"topic_shift": true, "utterance": "Do you want to know if you are eligible for increased benefits?", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "Social Security's mission is to deliver services that meet the changing needs of the public.", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "Do you receive Social Security or SSI?", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "No, neither.", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "Has your spouse or ex-spouse died?", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "Yes, my ex-wife died some time ago.", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "Then you may become eligible for a higher Social Security benefit.", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "How can I find out if any of my family members are eligible for benefits based on another person's work?", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "You can check the information about benefits on the Social Security website. There's also the Benefit Eligibility Screening Tool (BEST) that you can use to find out if you or your family can get benefits that Social Security administers.", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "and what if I'm already receiving a survivor benefit from based on my dead wife's work?", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "If your ex-spouse benefits are higher, you are eligible to receive a higher benefit.", "session_id": "doc2dial_3559"}
{"topic_shift": false, "utterance": "How to change my address", "session_id": "doc2dial_2653"}
{"topic_shift": true, "utterance": "Do you want to update the address on your license, permit or identification, vehicle registration and title?", "session_id": "doc2dial_2653"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2653"}
{"topic_shift": true, "utterance": "Do you want to do it online through MyDMV?", "session_id": "doc2dial_2653"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2653"}
{"topic_shift": true, "utterance": "do you want to do it by mail?", "session_id": "doc2dial_2653"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2653"}
{"topic_shift": true, "utterance": "Do you want to do it at a DMV office?", "session_id": "doc2dial_2653"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2653"}
{"topic_shift": true, "utterance": "Do you want additional information?", "session_id": "doc2dial_2653"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2653"}
{"topic_shift": true, "utterance": "If I want to replace my documents?", "session_id": "doc2dial_2653"}
{"topic_shift": false, "utterance": "be sure to bring payment for the fees", "session_id": "doc2dial_2653"}
{"topic_shift": false, "utterance": "How do I plan for Benefits ?", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "Social Security can provide you , your spouse , and other eligible members of your family with benefits", "session_id": "doc2dial_233"}
{"topic_shift": true, "utterance": "I need help planning for retirement benefits", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "se our Retirement Planner to find out how you qualify for Social Security retirement benefits", "session_id": "doc2dial_233"}
{"topic_shift": true, "utterance": "Can I apply for benefits online?", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "Yes you can apply online for retirement benefits , disability benefits , or just Medicare", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "I want to apply for retirement benefits", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "You may have to contact us by phone if we are not able to process your request", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "Can I go to a SS office with a scheduled appointment?", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "If we are not able to process your request , ou will receive information on how to contact us by phone or schedule an appointment", "session_id": "doc2dial_233"}
{"topic_shift": true, "utterance": "Can I get an estimate for survivors or disablity benefits?", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "use one of our benefit calculators to estimate your future retirement , disability", "session_id": "doc2dial_233"}
{"topic_shift": false, "utterance": "How does a person qualify?", "session_id": "doc2dial_555"}
{"topic_shift": false, "utterance": "To qualify for Social Security disability benefits  you must first have worked in jobs covered by Social Security", "session_id": "doc2dial_555"}
{"topic_shift": false, "utterance": "ok thanks so much", "session_id": "doc2dial_555"}
{"topic_shift": true, "utterance": "Can you do any other type of work?", "session_id": "doc2dial_555"}
{"topic_shift": false, "utterance": "If you can t do other work ,  we ll decide you are disabled", "session_id": "doc2dial_555"}
{"topic_shift": false, "utterance": "What if you cannot work?", "session_id": "doc2dial_555"}
{"topic_shift": false, "utterance": "we ll decide that you don t have a qualifying disability and your claim will be denied", "session_id": "doc2dial_555"}
{"topic_shift": true, "utterance": "What if you are working?", "session_id": "doc2dial_555"}
{"topic_shift": false, "utterance": "If you are working in 2019 and your earnings average more than $ 1,220 a month", "session_id": "doc2dial_555"}
{"topic_shift": true, "utterance": "What if you are blind?", "session_id": "doc2dial_555"}
{"topic_shift": false, "utterance": "the monthly earnings limit for people who are blind is generally higher than the limit that applies to non - blind disabled workers", "session_id": "doc2dial_555"}
{"topic_shift": false, "utterance": "What are rules for ATVs on private land?", "session_id": "doc2dial_2135"}
{"topic_shift": true, "utterance": "Will you be operating on your own private land or someone else's?", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "On someone else's land.", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "You must have permission of the land owner or lessee.", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "What else do I need from the land owner?", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "You must know the boundaries of the property and respect any special restrictions or request of the land owner or lessee.", "session_id": "doc2dial_2135"}
{"topic_shift": true, "utterance": "How old do you have o be to operate an ATV?", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "A parent or guardian may not knowingly permit or authorize his or her child under age 16 to operate a ATV.", "session_id": "doc2dial_2135"}
{"topic_shift": true, "utterance": "What are rules for operating an ATV?", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "You may not operate an ATV other than while seated on the permanent, regular seat and only carry passengers if the ATV is designed to carry a passenger.", "session_id": "doc2dial_2135"}
{"topic_shift": true, "utterance": "What documentation do I need to have when operating an ATV?", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "You should carry your ATV safety training course certificate when operating any ATV.", "session_id": "doc2dial_2135"}
{"topic_shift": true, "utterance": "Is there a law about who can operate an ATV?", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "Yes, no one inn possession of an ATV can allow any one under the age of 16 to operate an ATV.", "session_id": "doc2dial_2135"}
{"topic_shift": true, "utterance": "What do I do if I have an accident and damage property but the owner is not around?", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "You must provide the name and address of the ATV owner as well as the plate number as well as proof of insurance to the police as soon as possible.", "session_id": "doc2dial_2135"}
{"topic_shift": false, "utterance": "can you give me details of VA disability compensation", "session_id": "doc2dial_964"}
{"topic_shift": true, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating", "session_id": "doc2dial_964"}
{"topic_shift": true, "utterance": "you want to know other VA benefits and services", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "Rehabilitaci\u00f3n vocacional y empleo Averig\u00fce si califica para recibir ayuda para explorar las opciones de empleo, cualquier capacitaci\u00f3n que pueda necesitar y otros servicios de rehabilitaci\u00f3n de VOC.", "session_id": "doc2dial_964"}
{"topic_shift": true, "utterance": "if I share my registration", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "Share your VA medical recordsSet up your personal health record and download reports to share with your VA and non - VA doctors", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "how do i see the payment history", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "View your VA disability payments historyCheck the status of your VA disability and pension payments .  You can also see certain survivor benefits .", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "can you give me details of Manage your Veterans disability benefits", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "Check your VA claim or appeal statusTrack the status of your disability claim or appeal", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "how to add or remove a dependent", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "Add or remove a dependentFind out how and when to add a dependent spouse , child , or parent to your VA disability benefits. Also learn how to remove a dependent from your benefits", "session_id": "doc2dial_964"}
{"topic_shift": false, "utterance": "What is  VA disability compensation?", "session_id": "doc2dial_970"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "session_id": "doc2dial_970"}
{"topic_shift": true, "utterance": "WOuld you like more information?", "session_id": "doc2dial_970"}
{"topic_shift": false, "utterance": "yes please", "session_id": "doc2dial_970"}
{"topic_shift": false, "utterance": "On this page   [6] Get VA disability compensation pays   [7] Manage your Veterans disability benefitss   [8] More information and resourcess", "session_id": "doc2dial_970"}
{"topic_shift": true, "utterance": "How do I Get VA disability compensation (pay)", "session_id": "doc2dial_970"}
{"topic_shift": false, "utterance": "After you file your claimFind out what happens after you file for VA disability compensation , how long it takes us to make a decision , and what to do if you disagree", "session_id": "doc2dial_970"}
{"topic_shift": true, "utterance": "where do you get More information and resources", "session_id": "doc2dial_970"}
{"topic_shift": false, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating", "session_id": "doc2dial_970"}
{"topic_shift": true, "utterance": "Do you need more resources?", "session_id": "doc2dial_970"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_970"}
{"topic_shift": false, "utterance": "I would like to know about DIAL-IN search account and can i get one?", "session_id": "doc2dial_1819"}
{"topic_shift": true, "utterance": "DIAL-IN is a service provided to search regularly records that DMV has on driver license, registration, vehicle title or insurance information. If you need this service, then you can get one.", "session_id": "doc2dial_1819"}
{"topic_shift": false, "utterance": "So that is all about the service?", "session_id": "doc2dial_1819"}
{"topic_shift": true, "utterance": "Is that all i need to know about DIAL-IN service?Do i need to pay any fees to use this service?", "session_id": "doc2dial_1819"}
{"topic_shift": false, "utterance": "Yes but you need to know about the permissible uses of DMV records. There are some limitations which you can view in more details at Drivers Privacy Protection Act DPPA [ 2 ] . The fee applied to private persons, commercial organizations and not - for - profit organizations. This is according to the NYS Vehicle and Traffic Law.", "session_id": "doc2dial_1819"}
{"topic_shift": true, "utterance": "Do i need to prepare or keep any documents for the searches I perform?", "session_id": "doc2dial_1819"}
{"topic_shift": false, "utterance": "Yes. You need to show records of business purpose of the search. These records may include invoices, employment applications and any other types of documents related to the purpose of the search. The DMV may request these documents according to the Term of Services of the Search Account.", "session_id": "doc2dial_1819"}
{"topic_shift": true, "utterance": "What organizations are exempted from search fees?", "session_id": "doc2dial_1819"}
{"topic_shift": false, "utterance": "Organizations that are exempted from the search fees are any public organizations and other private entities acting pursuant to section 722 of the New York State County Law that makes a search due to a public purpose.", "session_id": "doc2dial_1819"}
{"topic_shift": true, "utterance": "What do I need to do if the DMV inquire me about a search that i did not perform?", "session_id": "doc2dial_1819"}
{"topic_shift": false, "utterance": "If something like that happens, you first need to check whether other users of your account did the search. If that is not the case, you need to contact the DMV immediately to inform about this.", "session_id": "doc2dial_1819"}
{"topic_shift": true, "utterance": "If I searched a motorist records, will the DMV tells the owner of the records?", "session_id": "doc2dial_1819"}
{"topic_shift": false, "utterance": "Yes. This is because, the records of searches are public records and the DMW will inform the motorist if the motorist ask the DMV.", "session_id": "doc2dial_1819"}
{"topic_shift": false, "utterance": "Hello there, I have some questions regarding being a driver from another state. Can you answer them for me, please?", "session_id": "doc2dial_3968"}
{"topic_shift": true, "utterance": "Of course. Do you have a driver license issued in another state, and you meet the other requirements?", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "No, I don't have a driver license from another state.", "session_id": "doc2dial_3968"}
{"topic_shift": true, "utterance": "But I have a question. Can the DMV give me a conditional license, perhaps?", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "Yes. The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug-related violation. The driver must attend a Impaired Driver Program (IDP) previously known as Drinking Driving Program (DDP) approved by the DMV.", "session_id": "doc2dial_3968"}
{"topic_shift": true, "utterance": "And what about a restricted use license?", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "And what about a restricted use license?", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "session_id": "doc2dial_3968"}
{"topic_shift": true, "utterance": "Alright. So I happen to have a drivers license in another state. Can I get some sort of permit to drive in NY?", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "Yes, you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State. The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license.", "session_id": "doc2dial_3968"}
{"topic_shift": true, "utterance": "And what about a restricted use license?", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug-related, or because of some drug-related violations.", "session_id": "doc2dial_3968"}
{"topic_shift": true, "utterance": "So, is there a possibility for me to obtain a restricted use license at the DMV office?", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "Yes, but you must apply for a conditional or restricted use license in person at a DMV office. You can do this at most, but not all, Motor Vehicles offices. Contact your nearest office to find out where you can apply.", "session_id": "doc2dial_3968"}
{"topic_shift": false, "utterance": "Hello there. How are you doing today? I came here looking for advice on the exchange of my driver license. I'm coming from another state.", "session_id": "doc2dial_3940"}
{"topic_shift": false, "utterance": "Did you move to New York State and have you become a resident?", "session_id": "doc2dial_3940"}
{"topic_shift": false, "utterance": "No, I haven't. I'm going to do that in 2 months.", "session_id": "doc2dial_3940"}
{"topic_shift": false, "utterance": "I wanted to know what I have to do regarding my license once I move to NY. Can you tell me?", "session_id": "doc2dial_3940"}
{"topic_shift": false, "utterance": "In that case, you must get a New York State driver license within 30 days.", "session_id": "doc2dial_3940"}
{"topic_shift": true, "utterance": "What about my car? I need to register it in NY then, correct?", "session_id": "doc2dial_3940"}
{"topic_shift": false, "utterance": "That's correct. The registration requirements are generally the same as to register and title vehicle in New York. However there are a few exceptions for out-of-state vehicles, and imported vehicles.", "session_id": "doc2dial_3940"}
{"topic_shift": true, "utterance": "The thing is that I'm moving to NY from abroad and I do pay taxes. What can I expect?", "session_id": "doc2dial_3940"}
{"topic_shift": false, "utterance": "A judge will consider these facts to decide if your intent is to make NY State a \"fixed and permanent\" residence. According to this law, students from other states or from other nations who attend school in New York State are usually not considered residents of NY State.", "session_id": "doc2dial_3940"}
{"topic_shift": true, "utterance": "Oh, I didn't know that. Well, can I register my car in NY anyway?", "session_id": "doc2dial_3940"}
{"topic_shift": false, "utterance": "Yes. The registration requirements are generally the same as to register and title vehicles in New York. However, there are a few exceptions for out-of-state vehicles, and imported vehicles.", "session_id": "doc2dial_3940"}
{"topic_shift": false, "utterance": "I need address entry information for DMV records", "session_id": "doc2dial_2486"}
{"topic_shift": true, "utterance": "New York State law requires that you report a change of residence to the DMV within 10 days.", "session_id": "doc2dial_2486"}
{"topic_shift": false, "utterance": "Have you submitted a change of postal address online, and do not have a residence address registered with the DMV?", "session_id": "doc2dial_2486"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2486"}
{"topic_shift": false, "utterance": "You must enter a residence address. Your residence address cannot be a post office box", "session_id": "doc2dial_2486"}
{"topic_shift": true, "utterance": "If I'm not sure how my name appears?", "session_id": "doc2dial_2486"}
{"topic_shift": false, "utterance": "Follow these rules to enter your name. names in DMV records appear in UPPER CASE and upper case in online transactions and enter only letters", "session_id": "doc2dial_2486"}
{"topic_shift": true, "utterance": "if I already have a residence address registered with the DMV", "session_id": "doc2dial_2486"}
{"topic_shift": false, "utterance": "You are not required to change it when you change your email address, but you can change your residence address if you wish.", "session_id": "doc2dial_2486"}
{"topic_shift": true, "utterance": "I need details of the Document number", "session_id": "doc2dial_2486"}
{"topic_shift": false, "utterance": "Document number. The document number is 8 or 10 characters, and is printed in the lower right corner of your DMV photo document, or on the back for document issues after January 29, 2014, The 8 character format is all numerical.", "session_id": "doc2dial_2486"}
{"topic_shift": true, "utterance": "What should I use for manual bulk orders for public or private organizations?", "session_id": "doc2dial_2486"}
{"topic_shift": false, "utterance": "use the online manual order transaction from the DMV.For public organizations, see definition below, no bulk order feeFor private organizations, see definition below, there is a $ 1.00 per manual charge for bulk orders and a minimum order of 25 manuals", "session_id": "doc2dial_2486"}
{"topic_shift": false, "utterance": "VR&E Reemployment track", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "you are a veteran?", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA, This means you can t be disadvantaged in your civilian career because of your service", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "ok tell me information", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "remember  you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA .", "session_id": "doc2dial_3798"}
{"topic_shift": true, "utterance": "Can I get help returning to my former job through VR&E?", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "You may be eligible for help if you re a Veteran with a service - connected disability ,and you meet all of the requirements", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "All of these must be true", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "yes tell me", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "show me the information please", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "Have an employment barrier or handicap", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "Are enrolled in Vocational Rehabilitation and Employment VR&E", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "Would like to return to your former job", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "sorry but you don't meet all the requirements", "session_id": "doc2dial_3798"}
{"topic_shift": false, "utterance": "I could use some information about how to apply for disability benefits for a child.", "session_id": "doc2dial_780"}
{"topic_shift": true, "utterance": "Of course. You should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "Yes, I talked to them.", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "Say, what if I don't want to do my Child Disability Report online?", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "In that case you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "Do you have a number for those hard of hearing too?", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "Of course. If you are hard of hearing, call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_780"}
{"topic_shift": true, "utterance": "Great, I wrote it down. What else do I need to consider to apply for a child?", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "And I can contact you by phone, right?", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_780"}
{"topic_shift": false, "utterance": "Hello there. How are you doing? My name is John and I am looking for information on the affordable care act.", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "The Affordable Care Act (ACA), also known as the health care law was created to expand access to coverage, control health care costs, and improve health care quality and care coordination.", "session_id": "doc2dial_958"}
{"topic_shift": true, "utterance": "Yes, that one. I wanted to know if my veterans health coverage qualifies me for ACA. Does it?", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Yes, your health coverage meets the minimum essential coverage requirement for 2018 if you were signed up for one of the listed programs.", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Were you covered under one of these programs in 2018?", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Yes. According to the list on your official page I was.", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "In that case, you won't have to pay the fee when you file your 2018 taxes.", "session_id": "doc2dial_958"}
{"topic_shift": true, "utterance": "Those are great news, indeed. I've also read about penalties and it said I won't have to pay one, is that correct?", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Through the end of 2018, the ACA required all U.S. taxpayers to have health coverage that met a minimum standard called the minimum essential coverage requirement unless they qualified for an exemption due to certain life events, financial status, or other factors. This meant that if you had affordable health coverage options, but chose not to buy health insurance, you would have to pay a fee when filing your taxes.", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "I see. So I don't have to pay a penalty as long as I fulfill those conditions, right?", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Exactly. You don't have to pay a penalty if you don't have health insurance in 2019 or any year after that.", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Did you NOT have coverage or an exemption in 2018?", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Yes, I didn't have coverage.", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Then you may still have to pay a fee when you file your 2018 taxes in April 2019. Go to HealthCare.gov to learn more about exemptions.", "session_id": "doc2dial_958"}
{"topic_shift": false, "utterance": "Hello, good morning. I recently moved here to New York and I want to get an Insurance for my new car. I was hoping you could help me with the requirements, and also telling me if my out of state insurance document would work?", "session_id": "doc2dial_1831"}
{"topic_shift": true, "utterance": "For the requirements you just need your ID, your car, and the minimum wave coverage which is $10000, go to a DMV and you can begin your process. Regarding out of states documents: No. We will NEVER accept out of states insurance documents/coverages", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "But what can I do with my insurance from another state?", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "If your coverage time haven't lapse you can still use it there. Whenever you go to a different state, that you have an insurance in, DMV will cover you there. So, if you ever go back to that state your insurance will still work.", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "If my vehicle is registered here in new york, would that be a problem when I visit another state I have a insurance in?", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "If your vehicle is registered in New York, it MUST have a New York insurance. If you go to texas (where you have a Insurance coverage) you'll have to first register the vehicle there, in order to be able to use their insurance.", "session_id": "doc2dial_1831"}
{"topic_shift": true, "utterance": "What if I don't use the vehicle?", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "As long as your registration is valid, your insurance will remain in effect.", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "Does that work for motorcycles too?", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "Motorcycles are the black sheep in the family:Your motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles, motorcycles are registered for one year rather than two. By any means your motorcycle should operate on public highways without liability coverage in effect.", "session_id": "doc2dial_1831"}
{"topic_shift": true, "utterance": "When do my motorcyle registration expire?", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "On April 30.", "session_id": "doc2dial_1831"}
{"topic_shift": false, "utterance": "Do I need to get insurance to register a vehicle in New York State?", "session_id": "doc2dial_1825"}
{"topic_shift": false, "utterance": "Yes. In order to register your vehicle in New York State, you need to have New York State issued automobile liability insurance coverage.", "session_id": "doc2dial_1825"}
{"topic_shift": true, "utterance": "for how long should the liability insurance coverage remain in effect?", "session_id": "doc2dial_1825"}
{"topic_shift": false, "utterance": "As long as the registration of your vehicle remains valid.", "session_id": "doc2dial_1825"}
{"topic_shift": false, "utterance": "Does this apply for motorcycles too?", "session_id": "doc2dial_1825"}
{"topic_shift": false, "utterance": "There are some exceptions for motorcycles.", "session_id": "doc2dial_1825"}
{"topic_shift": true, "utterance": "Regarding the name on my vehicle registration application and the one on the Insurance Identification Card, do they need to be the same?", "session_id": "doc2dial_1825"}
{"topic_shift": false, "utterance": "yes, the names must match in both documents.", "session_id": "doc2dial_1825"}
{"topic_shift": true, "utterance": "Can I submit copies or faxes of my Insurance identification card to the DMV?", "session_id": "doc2dial_1825"}
{"topic_shift": false, "utterance": "yes, you can. But take into consideration that the card will be rejected if the DMV barcode reader can not scan the barcode.", "session_id": "doc2dial_1825"}
{"topic_shift": false, "utterance": "Hello, can you tell me what the Social Security Credits consist of?", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "It is essential that you must obtain at least 40 Social Security credits to qualify, among other things.", "session_id": "doc2dial_794"}
{"topic_shift": true, "utterance": "Can you tell me the number of credits needed to achieve this end.", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "You need to highlight several to be eligible for such benefits.", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "What other requirements are necessary to be eligible?", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "You must have a recent proof of work and a lasting proof of work.", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "Perfect, you can follow me commented on the subject.", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "In addition, it is important to highlight that you would need 3 years of work and 12 credits from the last 6 years between the ages of 21 and 27.", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "What if you are legally blind?", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "In this case you only have to comply with the duration of the proof of work.", "session_id": "doc2dial_794"}
{"topic_shift": true, "utterance": "Perfect, what else should I know?", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "It is also important to earn up to a maximum of four credits per year.", "session_id": "doc2dial_794"}
{"topic_shift": false, "utterance": "Can you walk me through the procedure for requesting new plates?", "session_id": "doc2dial_3954"}
{"topic_shift": true, "utterance": "Of course. You may request a new set of plates at a DMV office, provided you have all required documents with you.", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "Has your plate been lost or destroyed?", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "Yes, my plate has been destroyed in an accident.", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "In that case you will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "session_id": "doc2dial_3954"}
{"topic_shift": true, "utterance": "I see. And what if both of my plates have been stolen?", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "session_id": "doc2dial_3954"}
{"topic_shift": true, "utterance": "Alright, back to registering a new plate. Which documents do I need to bring along?", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "One of the documents you'll need is a completed Vehicle Registration / Title Application (MV-82).", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "Can I print out a list of all documents I need somehow?", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "Yes, our website lets you print out a checklist.", "session_id": "doc2dial_3954"}
{"topic_shift": true, "utterance": "Will do. So, what actions should I take if my vehicle is stolen?", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "Your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. You can find more information about stolen and recovered vehicles on our website.", "session_id": "doc2dial_3954"}
{"topic_shift": false, "utterance": "what are the registration renewal entry instructions", "session_id": "doc2dial_2492"}
{"topic_shift": true, "utterance": "Vehicle Plate or Boat Registration Number. Enter the vehicle plate number or boat registration number from your registration renewal notice or your registration document . Enter only letters and numbers", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "you want to know the details For a boat registration number", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "what are the registration renewal entry instructions", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "Vehicle Plate or Boat Registration Number. Enter the vehicle plate number or boat registration number from your registration renewal notice or your registration document", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "you need help?", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2492"}
{"topic_shift": true, "utterance": "If my address has changed?", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "do not process your transaction online. Instead, follow the instructions to change your address", "session_id": "doc2dial_2492"}
{"topic_shift": true, "utterance": "When you submit a mailing address change online , and you do not have a residence address on file with the DMV?", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "you are required to enter a residence address. Your residence address can not be a post office box .", "session_id": "doc2dial_2492"}
{"topic_shift": false, "utterance": "Hi there, how you doing?..I request a board appeal sometime ago and i'm waiting for the results. Could you tell me what happens after a board decision?", "session_id": "doc2dial_1170"}
{"topic_shift": true, "utterance": "Do you have new and relevant evidence?", "session_id": "doc2dial_1170"}
{"topic_shift": false, "utterance": "Yeah, i have.", "session_id": "doc2dial_1170"}
{"topic_shift": false, "utterance": "Then you can file a supplemental claim. You can also appeal to the U.S court of appeals for veterans claims.", "session_id": "doc2dial_1170"}
{"topic_shift": true, "utterance": "I was told about a exam, can you tell me something about it?", "session_id": "doc2dial_1170"}
{"topic_shift": false, "utterance": "Sure. Simply don't miss it, or you'll have to start over again.", "session_id": "doc2dial_1170"}
{"topic_shift": true, "utterance": "O.k, o.k..How do i apply, anyway?", "session_id": "doc2dial_1170"}
{"topic_shift": false, "utterance": "You need to fill the Form VA 10182 or Decision Review Request.", "session_id": "doc2dial_1170"}
{"topic_shift": true, "utterance": "What if i need more information? where to go?", "session_id": "doc2dial_1170"}
{"topic_shift": false, "utterance": "Refer to our FAQs, please.", "session_id": "doc2dial_1170"}
{"topic_shift": true, "utterance": "Then , can you remember me what happens after a decision?", "session_id": "doc2dial_1170"}
{"topic_shift": false, "utterance": "You'll have to find out.", "session_id": "doc2dial_1170"}
{"topic_shift": false, "utterance": "I wanted to look into what the housing grant is all about", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "We offer housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently .Changing a home might involve installing ramps or widening doorways. We can help you find out if you are eligible for a disability housing grant and how to apply .", "session_id": "doc2dial_3767"}
{"topic_shift": true, "utterance": "can you tell how much an SHA grant would help?", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "You can get up to $ 6,713 through the TRA grant program for 2019 .", "session_id": "doc2dial_3767"}
{"topic_shift": true, "utterance": "can I still use the grant if I qualified but didn't get a grant because they ran out ?", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "You might be able to use this benefit later on if the law continues to give us the authority to offer these grants and we don t go beyond the new cap .", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "Will the SAH give me the same amount you told me about the SHA grant?", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "Through the SAH grant program you may be able to get up to 3 grants for a total of up to $ 85,645", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "what are the qualifications for an SAH grant?", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "Do you own your own home?", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "Do you have a qualifying service-connected disability?", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "no I don't", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "You are not eligible for the Specially Adapted Housing grant", "session_id": "doc2dial_3767"}
{"topic_shift": false, "utterance": "Will a student loan deferment help me out if i need to stop making payments?", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "You can see if a deferment is right for you and you would not have to make a payment but you won't be making any progress toward forgiveness or paying your loan back.", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "Are there any other alternatives that make sense?", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "Yes, you could always try an income-driven repayment.", "session_id": "doc2dial_4008"}
{"topic_shift": true, "utterance": "What is a graduate fellowship deferment?", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "It is a deferment that if you are enrolled in an approved graduate fellowship program, which is one that provides financial support to graduate students to pursue graduate studies and research, you are eligible for the deferment.", "session_id": "doc2dial_4008"}
{"topic_shift": true, "utterance": "Could I be eligible for the military service deferment?", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "Are you on active duty military service in connection with a war, military operation, or national emergency?", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "yes, I am in military service.", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "Then you could be eligible for the military service deferment.", "session_id": "doc2dial_4008"}
{"topic_shift": true, "utterance": "Am I making progress toward forgiveness when on an deferment?", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "On a deferment you have no payment, but it will not allow you to make progress toward forgiveness.", "session_id": "doc2dial_4008"}
{"topic_shift": false, "utterance": "I need additional information to pay for TVB tickets", "session_id": "doc2dial_2479"}
{"topic_shift": true, "utterance": "pleading guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "If you have 3 or more alcohol - related convictions on your entire driving record ,", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "if it is my case how do I do?", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner 's Regulations.  You may want to consult with an attorney before you enter your plea .", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "is also my case how do I do?", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "You may want to consult with an attorney before you enter your plea", "session_id": "doc2dial_2479"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "Tickets", "session_id": "doc2dial_2479"}
{"topic_shift": true, "utterance": "how to file a guilty plea", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "your traffic ticket must already be in our system", "session_id": "doc2dial_2479"}
{"topic_shift": false, "utterance": "Hello, I would like to know Who is my student loan administrator?", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "It is important to first know the role that student loan administrators play in the repayment process and which administrator handles your federal student loans.", "session_id": "doc2dial_3001"}
{"topic_shift": true, "utterance": "What should I do when I receive the welcome letter from my new administrator?", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "You must do the following, do you want to know?", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "no, i would like to know what happens if my loan is transferred to a new administrator?", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "All of your loan information will be transferred from your assigned administrator to your new administrator, but you may only be able to view information online that covers the period since your new administrator took over your loans....", "session_id": "doc2dial_3001"}
{"topic_shift": true, "utterance": "And specifically, what do loan managers do?", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "A loan servicer is a company we assign to handle billing and other services on your federal student loan on our behalf, at no cost to you.", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "And do you know what happens if your circumstances change at any time during your refund period?", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "if i wanted to know", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "in that case your loan manager will be able to help you.", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "And what else can my administrator help me with?", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "Your loan servicer will work with you on repayment options such as income-based repayment plans and loan consolidation and help you with other tasks related to your federal student loans.", "session_id": "doc2dial_3001"}
{"topic_shift": false, "utterance": "hi, please show me information about TSGLI", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "if I was covered by SGLI", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "find out how to file a claim for TSGLI or appeal a past decision", "session_id": "doc2dial_1616"}
{"topic_shift": true, "utterance": "Can I get retroactive TSGLI for a past injury?", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "You may be able to get retroactive TSGLI meaning that it takes effect starting from a date in the past if you were injured between October 7 , 2001 , and November 30 , 2005", "session_id": "doc2dial_1616"}
{"topic_shift": true, "utterance": "Am I eligible for TSGLI?", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury and you meet all of the requirements listed", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "Have a scheduled loss that is a direct result of the traumatic injury", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "Suffered the traumatic injury before midnight on the day that you left the military", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "no, i not suffered the traumatic injury before midnight on the day that you left the military", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1616"}
{"topic_shift": false, "utterance": "Who Offers Veterans Disability Housing Grants?", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "It offers housing grants for Veterans and service members with certain service-related disabilities so that they can buy or change a home to meet their needs and live more independently.", "session_id": "doc2dial_1602"}
{"topic_shift": true, "utterance": "Can I get a Special Adaptation for Housing (SHA) grant?", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "if you can get a SHA grant if you use the grant money to buy, build or change your permanent home, a home you plan to live in for a long time", "session_id": "doc2dial_1602"}
{"topic_shift": true, "utterance": "What if I need money to make changes in the home of a family member in which I am living for a short period of time?", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "You may be able to get a temporary residency adaptation TRA scholarship", "session_id": "doc2dial_1602"}
{"topic_shift": true, "utterance": "What are the requirements? Can I get a Specially Adapted Housing (SAH) grant?", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "one of them is having a qualified service - disability relatedQualified Service - Related disabilities include loss or loss of use of more than one limb and loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "Can I get a Specially Adapted Housing grant for 2019?", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "yes, you may be able to get up to 3 grants totaling up to $ 85,645 through the SAH grant program", "session_id": "doc2dial_1602"}
{"topic_shift": true, "utterance": "Looking for Veterans Disability Housing Grants?", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "It seeks that veterans can buy or change a home to meet their needs and live more independently.", "session_id": "doc2dial_1602"}
{"topic_shift": true, "utterance": "What does the qualified service include?", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "Includes loss or loss of use of more than one limb and loss or loss of use of a lower leg along with the lasting residual effects of a natural organic disease or injury", "session_id": "doc2dial_1602"}
{"topic_shift": true, "utterance": "What are the requirements if I need money to make changes in the home of a family member in which I am living?", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "you are required to qualify for a SAH or SHA grant see above and\u00a0 Live temporarily in the home of a family member who needs changes to meet their needs.", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "para una subvenci\u00f3n SAH o SHA", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "I am not qualified for a SAH or SHA grantyou may not be able to get a temporary residency adaptation TRA scholarship", "session_id": "doc2dial_1602"}
{"topic_shift": false, "utterance": "I need some information about the Graduated Repayment Plan.", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "I can assist you with that. The Graduated Repayment Plan allows you to start your loan with smaller payments that will increase every two years. You will make these payments for up to 10 years, depending on the amount of your loan.", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "Are you considered low income right now, but expect your income to increase over time?", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "No, I'm not considered low income.", "session_id": "doc2dial_3015"}
{"topic_shift": true, "utterance": "Do the payments differ for someone with a direct consolidation loan?", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "Yes. The length of your repayment period will depend on the amount of your total education loan debt.", "session_id": "doc2dial_3015"}
{"topic_shift": true, "utterance": "What is the Loan Simulator?", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "The loan simulator allows you to get an estimate of your payment amount. Be aware that this is just an estimate and you should contact your loan servicer to figure out the best loan repayment plan for you.", "session_id": "doc2dial_3015"}
{"topic_shift": true, "utterance": "What type of loans are eligible for the Graduated Repayment Plan?", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "Loans taken under the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program are eligible for this plan.", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "Where can I find more information on eligible federal loans?", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "You can find a list of loans under the William D. Ford Federal Direct Loan Program and FFEL Program on our website.", "session_id": "doc2dial_3015"}
{"topic_shift": false, "utterance": "there is a program to help veterans study", "session_id": "doc2dial_3773"}
{"topic_shift": false, "utterance": "Find out how our Veterans work - study program can help you earn money while you re enrolled in a college , a vocational school , or professional training program .", "session_id": "doc2dial_3773"}
{"topic_shift": true, "utterance": "How will I get paid?", "session_id": "doc2dial_3773"}
{"topic_shift": false, "utterance": "we ll pay you each time you finish 50 hours of service or every other week , whichever comes first", "session_id": "doc2dial_3773"}
{"topic_shift": true, "utterance": "how to apply to obtain these benefits", "session_id": "doc2dial_3773"}
{"topic_shift": false, "utterance": "contact the VA regional processing office that handles your claim", "session_id": "doc2dial_3773"}
{"topic_shift": true, "utterance": "Can I take part in the Veterans work-study program?", "session_id": "doc2dial_3773"}
{"topic_shift": false, "utterance": "Are enrolled at least three - quarter time in a college degree , vocational , or professional program", "session_id": "doc2dial_3773"}
{"topic_shift": false, "utterance": "no i'm not enrolled", "session_id": "doc2dial_3773"}
{"topic_shift": false, "utterance": "to qualify you must meet all the requirements", "session_id": "doc2dial_3773"}
{"topic_shift": true, "utterance": "When and how much can I work?", "session_id": "doc2dial_3773"}
{"topic_shift": false, "utterance": "you can work up to 375 hours for that enrollment period .", "session_id": "doc2dial_3773"}
{"topic_shift": false, "utterance": "I need information about VA insurance options and eligibility.", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "I can help  you  Find out which VA insurance programs may be right for you as a Veteran , service member , spouse , or dependent child .", "session_id": "doc2dial_1164"}
{"topic_shift": true, "utterance": "How do I know which life insurance program I m eligible for?", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "Different programs cover Veterans VGLI , service members SGLI , and family members FSGLI .You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury .", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "ARe you ending your military tour of duty soon?", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "If you're ending military tour of duty soon  you ll need to get new coverage quickly . In some cases , you must act within 120 days of leaving the military to be sure there s no break in your coverage .", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "So there's an option to help you recover from a traumatic severe injury?", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury .", "session_id": "doc2dial_1164"}
{"topic_shift": true, "utterance": "Do you need VA life insurance options?", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "Is there life insurance available while I'm serving?", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "Yes,  Servicemembers Group Life Insurance or SGLI", "session_id": "doc2dial_1164"}
{"topic_shift": false, "utterance": "I have a question regarding the Loan Simulator in the FSA process. How accurate is it?", "session_id": "doc2dial_4034"}
{"topic_shift": true, "utterance": "Are you looking to get the most realistic results?", "session_id": "doc2dial_4034"}
{"topic_shift": false, "utterance": "I have not tried it yet, I'm just wondering how accurate it is", "session_id": "doc2dial_4034"}
{"topic_shift": true, "utterance": "Is there anywhere on the website that I can send feedback to try to streamline the process or make it more user friendly?", "session_id": "doc2dial_4034"}
{"topic_shift": false, "utterance": "You can contact us in the \"Help Us Build This Tool\" section, where you can share your feedback, ask any questions and send any requests for new features", "session_id": "doc2dial_4034"}
{"topic_shift": true, "utterance": "Is there a share option built in with the Loan Simulator?", "session_id": "doc2dial_4034"}
{"topic_shift": false, "utterance": "Yes, we have invited every user to share the Loan Simulator with their friends and family", "session_id": "doc2dial_4034"}
{"topic_shift": true, "utterance": "How do I get the most accurate result from the Loan Simulator?", "session_id": "doc2dial_4034"}
{"topic_shift": false, "utterance": "You will need to provide the most complete and accurate information during the process. This tool cannot however, predict your future payments with 100% accuracy", "session_id": "doc2dial_4034"}
{"topic_shift": true, "utterance": "What exactly is the Loan Simulator within the FSA?", "session_id": "doc2dial_4034"}
{"topic_shift": false, "utterance": "The Loan Simulator is a new tool that is designed to help you make decisions about your student loans. It can be used to find repayment plans that will suit your needs and wishes, and may even prompt you to consolidate your borrowings", "session_id": "doc2dial_4034"}
{"topic_shift": false, "utterance": "Hello I need information about how to transfer a vehicle", "session_id": "doc2dial_3983"}
{"topic_shift": true, "utterance": "of course you can see the section Buy or sell a vehicle transfer property", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "don't you have some of these tests found there?", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "look at other types of tests you can use.", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "Can I bring only the copy of the Certificate of Title?", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "Must carry original New York State Certificate of Title or certified copy, not a photocopy with property transfer section completed by seller", "session_id": "doc2dial_3983"}
{"topic_shift": true, "utterance": "and should I deliver the plates?", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "If you do not want to transfer the registration, you must deliver the vehicle plates to the DMV. You may be eligible for a refund if you turn in the plates before registration expires.", "session_id": "doc2dial_3983"}
{"topic_shift": true, "utterance": "And what should I bring if the vehicle is a 1972 model year or older?", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "You must bring an original or certified copy of the New York State transferable record, not a photocopy and a bill of sale", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "and what vehicles can be transferred?", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "Cars, trucks, trailers and motorcycles", "session_id": "doc2dial_3983"}
{"topic_shift": false, "utterance": "what is the fees for a learner's permit and driver's license", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "The fee for your first New York State driver license or permit , or a new license or permit after a revocation , depends on your age when you apply and where you live .", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "you live in the MCTD?", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "you want to know the MCTD rate of the Metropolitan Passenger Transport District", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "you want to know the document rates", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2445"}
{"topic_shift": true, "utterance": "I would like to know Fee for an improved driver's license", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "There is an additional $ 30.00 fee for an Enhanced Driver License", "session_id": "doc2dial_2445"}
{"topic_shift": true, "utterance": "what are the rate charts?", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "The table below shows the total fees you pay . The table does not shows fees for a commercial driver licenses CDL", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "fees for a commercial driver licenses CDLthe additional $ 30 fee to get an enhanced driver license EDL instead of a regular driver license", "session_id": "doc2dial_2445"}
{"topic_shift": false, "utterance": "can you give me details of Order personalized plates", "session_id": "doc2dial_2323"}
{"topic_shift": true, "utterance": "you order personalized plates?", "session_id": "doc2dial_2323"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2323"}
{"topic_shift": false, "utterance": "You can order personalized plates for passenger vehicles , commercial vehicles and motorcycles", "session_id": "doc2dial_2323"}
{"topic_shift": true, "utterance": "Where do I send the completed form and payment?", "session_id": "doc2dial_2323"}
{"topic_shift": false, "utterance": "NYS DMV Custom Plates UnitP.O.     [36] Box 2775Albany", "session_id": "doc2dial_2323"}
{"topic_shift": true, "utterance": "Si su registro expira dentro de los pr\u00f3ximos 60 d\u00edas?", "session_id": "doc2dial_2323"}
{"topic_shift": false, "utterance": "renew your registration before you order personalized plates. Change your address online before ordering personalized plates.", "session_id": "doc2dial_2323"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2323"}
{"topic_shift": false, "utterance": "Plates", "session_id": "doc2dial_2323"}
{"topic_shift": true, "utterance": "how do i order custom plates", "session_id": "doc2dial_2323"}
{"topic_shift": false, "utterance": "call the Custom Plates Unit at 1 - 518 - 402 - 4838 . Office hours are 8:00am - 4:00pm , Monday through Friday", "session_id": "doc2dial_2323"}
{"topic_shift": true, "utterance": "How will the online order be?", "session_id": "doc2dial_2323"}
{"topic_shift": false, "utterance": "You can order personalized plates online unless you want personalized plates for people with disabilities that have the Universal Symbol of Access", "session_id": "doc2dial_2323"}
{"topic_shift": false, "utterance": "What can you tell me about the social security direct deposit?", "session_id": "doc2dial_743"}
{"topic_shift": true, "utterance": "A lot. Are you already receiving benefits?", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "Do you already receive Social Security or SSI benefits and you have a bank account?", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "Yes, to both.", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "Then you can sign up for Direct Deposit.", "session_id": "doc2dial_743"}
{"topic_shift": true, "utterance": "Great. I already have a bank account, as stated. What do I need to consider when applying?", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "Make sure to have your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_743"}
{"topic_shift": true, "utterance": "What next step should I take then if I have the account that is required?", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "In that case you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "That makes sense. And how do I sign up for a direct express card?", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.", "session_id": "doc2dial_743"}
{"topic_shift": false, "utterance": "What is the learner permit for?", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "A learner's permit is the first step in getting your drivers license and you must be 16 years old to apply at the DMV office.", "session_id": "doc2dial_2337"}
{"topic_shift": true, "utterance": "What if I want a motorcycle permit?", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "Then it you should get at least three out of the five questions correct.", "session_id": "doc2dial_2337"}
{"topic_shift": true, "utterance": "What is Step 6?", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "In step 6 you need to take your road test before your permit expires or renew your permit.", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "Would you need to know what happens when you pass your test?", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "No, I all ready know what happens.", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "Do you know what the procedure is if you fail?", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "No, I do not know the procedure if I fail the test.", "session_id": "doc2dial_2337"}
{"topic_shift": true, "utterance": "What do I need to bring to the DMV in step 2?", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "You would need certain documents and you can complete the guide to make sure you have the right ones to bring to the DMV.", "session_id": "doc2dial_2337"}
{"topic_shift": true, "utterance": "What if I need haven't found all info I need?", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "There is a list of learner permits topic you can read such as special requirements to apply for a motorcycle permit, commercial learner permit, taxi license, or enhance permit.", "session_id": "doc2dial_2337"}
{"topic_shift": false, "utterance": "I'm a bit confused about a few things regarding medicare premiums. Could you explain how it works, please?", "session_id": "doc2dial_757"}
{"topic_shift": false, "utterance": "Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.", "session_id": "doc2dial_757"}
{"topic_shift": true, "utterance": "Where can I find additional information on what Medicare covers?", "session_id": "doc2dial_757"}
{"topic_shift": false, "utterance": "For additional information you should visit the Medicare website, or call 1-800-MEDICARE 1-800-633-4227; TTY 1-877-486-2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.", "session_id": "doc2dial_757"}
{"topic_shift": true, "utterance": "I see. What can you tell me about my tax return?", "session_id": "doc2dial_757"}
{"topic_shift": false, "utterance": "Do you want to know how we determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_757"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_757"}
{"topic_shift": false, "utterance": "Are we using your 2017 tax year data?", "session_id": "doc2dial_757"}
{"topic_shift": false, "utterance": "No, my tax data is up to date.", "session_id": "doc2dial_757"}
{"topic_shift": true, "utterance": "What if my income doesn't exceed the limits on your website?", "session_id": "doc2dial_757"}
{"topic_shift": false, "utterance": "In that case this law does not apply to you.", "session_id": "doc2dial_757"}
{"topic_shift": false, "utterance": "Hello, could you help me choose the direct loan MPN that I want to obtain?", "session_id": "doc2dial_3029"}
{"topic_shift": true, "utterance": "are you an undergraduate student?", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "In that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "ok and what else do you recommend me right now?", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "it is important that you search More information on the page", "session_id": "doc2dial_3029"}
{"topic_shift": true, "utterance": "ok, and could you give me more information about what is a Master Note?", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the U.S. Department of Education.", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "and could I receive more than one loan?", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "You may receive more than one loan under an MPN over a period of up to 10 years to pay for your or your child's educational costs, provided the school is authorized to use the MPN in this manner and chooses to do so. The school will inform you what loans, if any, you are eligible to receive.", "session_id": "doc2dial_3029"}
{"topic_shift": true, "utterance": "okay. And what about a graduate student?", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "Find and use the MPN you need as a graduate or professional degree student to obtain federal student loans. Graduate / professional students may be eligible for unsubsidized direct loans, direct PLUS loans, or both. You must complete an MPN for each type of loan you want to receive.", "session_id": "doc2dial_3029"}
{"topic_shift": false, "utterance": "I need to get information about veteran vocational rehabilitation programs.", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "Do you have a service-connected disability that impacts your ability to work?", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "the Vocational Rehabilitation and Employment program also called Voc Rehab , VR&E , or Chapter 31 benefits may be able to help . We offer 5 support - and - services tracks to help you find and keep a job , and live as independently as possible .", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "Can I return to my previous civilian job?", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "You may have the right to return to the civilian job you held before you deployed .", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "Are there services to assist with living independently?", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "Yes, services that can help you live as independently as possible if you ca n't return to work right away .", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "What if I'm interested in starting my own business?", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "If you re a service member or Veteran with a service - connected disability ,] find out how we can help you start your own business .", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "So I have to have a service-connected disability?", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "If you re a service member or Veteran with a service - connected disability  find out how  can help you start your own business .", "session_id": "doc2dial_1158"}
{"topic_shift": false, "utterance": "What are Direct PLUs Loans?", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "PLUS loans are federal loans that parents get to help their dependent pay for education expenses.", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Could I apply online?", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Yes, you can fill out the online application for a parent PLUS loan.", "session_id": "doc2dial_4020"}
{"topic_shift": true, "utterance": "How much am I allowed to borrow with a PLUS loan?", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "The most you can borrow with a PLUS loan is the cost of attendance at the school your child would attend minus any other financial assistance and the school determines what the cost of attending there is.", "session_id": "doc2dial_4020"}
{"topic_shift": true, "utterance": "What must I do to receive a parent PLUS loan?", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Are you the biological or adoptive parent or a step-parent of a dependent undergraduate student who would be enrolled at least half time?", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Yes, I am a parent of a dependent undergraduate student that will be attending full time.", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Do you not have an bad credit history?", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Yes, my credit is not bad.", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Do you meet the general eligibility requirements for federal student aid?", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Then you would not be able to receive a parent PLUS loan.", "session_id": "doc2dial_4020"}
{"topic_shift": false, "utterance": "Hey, i need some guidance with certain letter i received some days ago about insurance, Could you help me out?", "session_id": "doc2dial_3997"}
{"topic_shift": true, "utterance": "Sure. The letter you received is meant to notify you that your insurance coverage has ended, and DMV hasn't received any new insurance coverage notification from any other company.", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "Do you have insurance already?", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "Yeah, in fact, i have one.", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "Then, do not worry about. Just follow the proper procedure written down in the letter and contact your insurance company or agent, to talk about the problem. Most probable thing would be to ask your company to file a notice of coverage with the DMV via electronic.", "session_id": "doc2dial_3997"}
{"topic_shift": true, "utterance": "That sound pretty easy, indeed. I'll make sure to do it asap. In any case,Are there some advice you can give me?", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "For starters, do go and use your vehicle while your coverage is cancelled. Besides, please keep your plates with you while your problem is resolved with your insurance company.", "session_id": "doc2dial_3997"}
{"topic_shift": true, "utterance": "I thought something similar to that. Thanks for confirm it. Please, another question. A friend of mine got its license suspended, but she doesn't know for how long, How she can know that?", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "For that, she'll have to go through the DMV process, but it would imply that her registration must expire or her plates must be transferred to another vehicle by DMV or DMV must receive proof of new or reinstated insurance.", "session_id": "doc2dial_3997"}
{"topic_shift": true, "utterance": "Sorry but, you said earlier that about my insurance being lapsed, all i had to do is to contact my insurance agent to fix the problem, right?", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "That's correct. And do not forget to ask them to file the notice of coverage with the DMV electronically.", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "Lets say, i mean, lets guess i don't have any insurance, what would happen there?", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "If that should be your case, then you would need to surrender your vehicle registration and plates to the DMV immediately.", "session_id": "doc2dial_3997"}
{"topic_shift": false, "utterance": "Hello I need information about the Sales Tax Payment Proof", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "Do you plan to register a vehicle in New York at a DMV office?", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "What specific instructions should I follow?", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "Here are specific instructions", "session_id": "doc2dial_2451"}
{"topic_shift": true, "utterance": "Where can I get more information about sales tax?", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "Do you want more information?", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "For more information, visit the website of the New York State Department of Taxation and Finance", "session_id": "doc2dial_2451"}
{"topic_shift": true, "utterance": "Should I bring the bill of sale from the dealer?", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "If you purchased the vehicle from a New York State auto dealer or an out-of-state dealer who is authorized to collect New York State sales tax, please bring the dealer's bill of sale showing that you paid to the state New York sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer.", "session_id": "doc2dial_2451"}
{"topic_shift": false, "utterance": "Camp Lejeune water contamination health issues", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "yes i served at Marine Corps Base Camp Lejeune", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "If you have qualifying service at Camp Lejeune and a current diagnosis of one of the conditions listed", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "yes, i qualify for service at Camp Lejeune", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "you may be able to get disability benefits", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "Camp Lejeune water contamination health issues", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "Scientific and medical evidence has shown an association between exposure to these contaminants during military service and development of certain diseases later on .s", "session_id": "doc2dial_3808"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "sorry then you do not meet the requirements to be eligible for this benefit", "session_id": "doc2dial_3808"}
{"topic_shift": false, "utterance": "Good morning, i'm just looking to know how i do to register a moped, please.", "session_id": "doc2dial_1979"}
{"topic_shift": true, "utterance": "Ok,That would refer to a limited use motorcycle, did you know that?", "session_id": "doc2dial_1979"}
{"topic_shift": false, "utterance": "No , i think i didn't know that fully.", "session_id": "doc2dial_1979"}
{"topic_shift": true, "utterance": "Are you aware of the special requirements to operate a moped in NY?", "session_id": "doc2dial_1979"}
{"topic_shift": false, "utterance": "No, i'm not. That's why i'm looking for info in general.", "session_id": "doc2dial_1979"}
{"topic_shift": true, "utterance": "In any case, please. What i need to bring to DMV for register a moped?", "session_id": "doc2dial_1979"}
{"topic_shift": false, "utterance": "Ok, for that, you'll need to check first the DMV Document Guide. In that way, you'll make sure to not miss any document.", "session_id": "doc2dial_1979"}
{"topic_shift": true, "utterance": "Could you at least give me a summary of what i need to bring with me?", "session_id": "doc2dial_1979"}
{"topic_shift": false, "utterance": "Sure. Most important item would be a completed form MV-82 Registration /title Application.", "session_id": "doc2dial_1979"}
{"topic_shift": false, "utterance": "Would you like to get a faster service, in any case?", "session_id": "doc2dial_1979"}
{"topic_shift": false, "utterance": "Yes, i would love that, it is possible?", "session_id": "doc2dial_1979"}
{"topic_shift": false, "utterance": "Sure. All you have to do is to make a reservation online before you go to DMV offices in NYC, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "session_id": "doc2dial_1979"}
{"topic_shift": false, "utterance": "What happens once I have replied for retirement benefits?", "session_id": "doc2dial_810"}
{"topic_shift": true, "utterance": "Once you application has been received, it will be reviewed and we will contact you if we have any questions.  We may request additional documents from you before we can process your application.", "session_id": "doc2dial_810"}
{"topic_shift": true, "utterance": "Where can I get information about my right to appeal a decision?", "session_id": "doc2dial_810"}
{"topic_shift": false, "utterance": "There are four levels of appeal including reconsideration by staff, a hearing before an administrative law judge, a review by Social Security Appeals Council, and a review by federal courts.", "session_id": "doc2dial_810"}
{"topic_shift": true, "utterance": "How can I check the status of my application?", "session_id": "doc2dial_810"}
{"topic_shift": false, "utterance": "You can use our 1-800 telephone or TTY numbers to check the status of your application.", "session_id": "doc2dial_810"}
{"topic_shift": true, "utterance": "Can I apply as a spouse for retirement benefits?", "session_id": "doc2dial_810"}
{"topic_shift": false, "utterance": "You may be able to receive retirement benefits on your spouse or former spouse's record or your spouse or family member may be able to receive benefits on your record if they qualify.", "session_id": "doc2dial_810"}
{"topic_shift": true, "utterance": "How will I know of a response to my application?", "session_id": "doc2dial_810"}
{"topic_shift": false, "utterance": "You will receive a letter in the mail with our decision.", "session_id": "doc2dial_810"}
{"topic_shift": false, "utterance": "Did you include information about other family members when you applied?", "session_id": "doc2dial_810"}
{"topic_shift": false, "utterance": "I did.", "session_id": "doc2dial_810"}
{"topic_shift": false, "utterance": "You will also be notified if they may be able to receive benefits from your application.", "session_id": "doc2dial_810"}
{"topic_shift": false, "utterance": "Hi, do I need information that is needed to apply for retirement benefits?", "session_id": "doc2dial_804"}
{"topic_shift": true, "utterance": "You have to be prepared to provide information regarding various aspects, your Social Security number, among other things.", "session_id": "doc2dial_804"}
{"topic_shift": false, "utterance": "In this way you prepare to apply for benefits.", "session_id": "doc2dial_804"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_804"}
{"topic_shift": true, "utterance": "Does the online application have to be signed?", "session_id": "doc2dial_804"}
{"topic_shift": false, "utterance": "Clear. You also have an opportunity to review their responses and make changes.", "session_id": "doc2dial_804"}
{"topic_shift": true, "utterance": "When do you start receiving retirement benefits?", "session_id": "doc2dial_804"}
{"topic_shift": false, "utterance": "It is important information to provide.", "session_id": "doc2dial_804"}
{"topic_shift": true, "utterance": "What is the Federal Benefits Unit?", "session_id": "doc2dial_804"}
{"topic_shift": false, "utterance": "You must Contact the Federal Benefits Unit of your country of residence if you want to apply for benefits.", "session_id": "doc2dial_804"}
{"topic_shift": true, "utterance": "When completing all the information you must confirm that their answers are true.", "session_id": "doc2dial_804"}
{"topic_shift": false, "utterance": "Of course, it is important to make changes if this is your case.", "session_id": "doc2dial_804"}
{"topic_shift": false, "utterance": "I need help with benefits.", "session_id": "doc2dial_192"}
{"topic_shift": true, "utterance": "What would you like to know about the Government Pension Offset?", "session_id": "doc2dial_192"}
{"topic_shift": false, "utterance": "What is a GPO?", "session_id": "doc2dial_192"}
{"topic_shift": false, "utterance": "Do you have pension for work not covered by Social Security?", "session_id": "doc2dial_192"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_192"}
{"topic_shift": false, "utterance": "Then Social Security benefits from your spouse's record may need to be reduced.", "session_id": "doc2dial_192"}
{"topic_shift": true, "utterance": "Is there a number I can call for assistance?", "session_id": "doc2dial_192"}
{"topic_shift": false, "utterance": "-Yes we have representatives available at 1-800-772-1213.", "session_id": "doc2dial_192"}
{"topic_shift": true, "utterance": "Can I get a better estimate on how my benefit will change?", "session_id": "doc2dial_192"}
{"topic_shift": false, "utterance": "Go to Calculate Your Benefits and enter the amounts for a more accurate estimate.", "session_id": "doc2dial_192"}
{"topic_shift": true, "utterance": "What if I retire early?", "session_id": "doc2dial_192"}
{"topic_shift": false, "utterance": "Your benefit amount will be reduced based on date of birth.", "session_id": "doc2dial_192"}
{"topic_shift": false, "utterance": "hi i need help about Types of Veterans Identification Cards", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose. Learn about the different types of VA ID cards and other Veteran ID options.", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "and what is the purpose of these cards?", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "you can use to show that you are a Veteran", "session_id": "doc2dial_3834"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "Were you on active duty, in the Reserves, or in the National Guard, including the Coast Guard?", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "Did you receive honorable or general approval under honorable conditions?", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "Congratulations, you qualify for the benefit since if you meet the requirements", "session_id": "doc2dial_3834"}
{"topic_shift": true, "utterance": "What if I have a DoD ID card?", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "If you have a DoD ID card, you don't need to apply for another type of photo ID card to prove you are a veteran or to get retail or commercial discounts", "session_id": "doc2dial_3834"}
{"topic_shift": true, "utterance": "What information is there about Veteran Designation on a state issued driver's license or ID...", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "Right now, all 50 states and Puerto Rico offer a veteran designation, an identification mark printed on driver's licenses, or state-issued IDs. The type of veteran designation can vary from state to state", "session_id": "doc2dial_3834"}
{"topic_shift": false, "utterance": "How can I check a title or lien status?", "session_id": "doc2dial_2294"}
{"topic_shift": true, "utterance": "Would you be checking this online?", "session_id": "doc2dial_2294"}
{"topic_shift": false, "utterance": "No, I would not be checking the title or lien status online.", "session_id": "doc2dial_2294"}
{"topic_shift": true, "utterance": "Do you have a lien not listed?", "session_id": "doc2dial_2294"}
{"topic_shift": false, "utterance": "No, my lien is listed.", "session_id": "doc2dial_2294"}
{"topic_shift": true, "utterance": "Do you have a customer lien inquiry?", "session_id": "doc2dial_2294"}
{"topic_shift": false, "utterance": "No, I do not have a customer lien inquiry.", "session_id": "doc2dial_2294"}
{"topic_shift": true, "utterance": "What topic would I look at online?", "session_id": "doc2dial_2294"}
{"topic_shift": false, "utterance": "You would look under Topic called Registration.", "session_id": "doc2dial_2294"}
{"topic_shift": true, "utterance": "How do I send it online?", "session_id": "doc2dial_2294"}
{"topic_shift": false, "utterance": "You would have to click on the email address shown on the form to open an email, or open an email and paste the address into the To line and then attach the completed form to the email and send it.", "session_id": "doc2dial_2294"}
{"topic_shift": true, "utterance": "I did everything it said to do to find my lien but it is not listed.", "session_id": "doc2dial_2294"}
{"topic_shift": false, "utterance": "You would need to immediately contact the DMV by completing and emailing a Customer Lien Inquiry MV-910 to the email shown on your form.", "session_id": "doc2dial_2294"}
{"topic_shift": false, "utterance": "Please, tell me about replacing a title certificate.", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "will you apply for a replacement title at a DMV office?", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "yes, I need to apply for a replacement of a title certificate.", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "In that case, the DMV office won't hand you the new title while you are there. The DMV prints the title certificates in Albany and then mails them to the vehicle owner.", "session_id": "doc2dial_1945"}
{"topic_shift": true, "utterance": "what items do I need to bring to the DMV office?", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "first, you need a completed Application for Duplicate Title form (PDF MV-902)", "session_id": "doc2dial_1945"}
{"topic_shift": true, "utterance": "Can I get the replacement title faster using the express mail?", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "Yes, we can send you the replacement title via express mail but you'll have to pay extra for it and you'll need to sign for the delivery.", "session_id": "doc2dial_1945"}
{"topic_shift": true, "utterance": "What can I do if I don't have a NY State Driver License Permit?", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "You still can provide other kinds of proof.", "session_id": "doc2dial_1945"}
{"topic_shift": true, "utterance": "Can I cancel an online transaction after submitting it?", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "Yes, but you can only cancel an online transaction the same day it was ordered.", "session_id": "doc2dial_1945"}
{"topic_shift": true, "utterance": "For the mailing of the new title, what if the registration for my vehicle is in my name.", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "In that case, you can add or change your address online and then replace your title.", "session_id": "doc2dial_1945"}
{"topic_shift": true, "utterance": "what are the limitations of ordering online?", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "You can't order online if there was a title certificate processed in the past 15 days or the title certificate is a duplicate title requesting removal of a lien.", "session_id": "doc2dial_1945"}
{"topic_shift": false, "utterance": "Please, i wanted to know something related to some escort driver certification.", "session_id": "doc2dial_1951"}
{"topic_shift": true, "utterance": "I'm looking to replace my current certificate, so what should i know in that regard?", "session_id": "doc2dial_1951"}
{"topic_shift": false, "utterance": "Oh, and i forgot to tell that i want to replace it because i lost it.", "session_id": "doc2dial_1951"}
{"topic_shift": false, "utterance": "In your particular case, you can get a replacement by writing to DMV. Basic information such as name, address, DMV ID Number and Client ID Number, if available, must accompany the writing. Besides, you must send $5 in the form of a check or money order payable to the Commissioner of Motor Vehicles.", "session_id": "doc2dial_1951"}
{"topic_shift": true, "utterance": "I see. A little process, huh?. Ok, i'll check that out. Now, what happens if i have a license, but such license was issued by another state?", "session_id": "doc2dial_1951"}
{"topic_shift": false, "utterance": "If you have a license under that condition, you must notify the DMV's Bus Driver Unit by writing in a 10 days period in order to change your address shown in your license. You must include your name, DMV ID Number, Client and  ID Number, aside your old address and the new.", "session_id": "doc2dial_1951"}
{"topic_shift": true, "utterance": "How can i get certified to be an escort driver?", "session_id": "doc2dial_1951"}
{"topic_shift": false, "utterance": "It's pretty simple. Go to any DMV office which offers the escort driver certification test, and once there, complete the form MV-65 for Vehicle Driver Application.", "session_id": "doc2dial_1951"}
{"topic_shift": false, "utterance": "Ok, thanks. Similar to before, could you tell me what should i do if i possess a escort driver license issued in another state?", "session_id": "doc2dial_1951"}
{"topic_shift": false, "utterance": "Well, in a similar fashion to the license you asked before, you must bring  that valid license and any additional identification to the DMV. Before you go, check DMV Document Guide for more information.", "session_id": "doc2dial_1951"}
{"topic_shift": false, "utterance": "Tell me more about Co-op training from the VA", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "Okay, a college or university co-op training program lets you get full-time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs if you are part of a co-op. We can help you find out if you can get these education benefits.", "session_id": "doc2dial_1789"}
{"topic_shift": true, "utterance": "what are the benefits like for co-op training at a private school?", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "We pay the lesser of the national maximum or the actual costs for in-state tuition and fees. We also pay for some of the cost of housing and books.", "session_id": "doc2dial_1789"}
{"topic_shift": true, "utterance": "what do I need to get these education benefits?", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "You may be able to get money for books , tuition , and housing if you meet all of the requirements", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "what are they?", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "Are you using VA educational assistance?", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "not yet", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "You do not meet the requirements needed to get the education benefits for co-op training.", "session_id": "doc2dial_1789"}
{"topic_shift": true, "utterance": "If I ever do qualify, how much will I get?", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "The amount we cover depends on the benefit you use.  I can give you a link so you can view the current payment rates.", "session_id": "doc2dial_1789"}
{"topic_shift": false, "utterance": "how do you Check your VA claim or appeal status", "session_id": "doc2dial_838"}
{"topic_shift": false, "utterance": "Find out how to check the status of a VA claim or appeal online", "session_id": "doc2dial_838"}
{"topic_shift": true, "utterance": "Can I use this tool?", "session_id": "doc2dial_838"}
{"topic_shift": false, "utterance": "do you have any of the following accounts? A Premium My HealtheVet account ,  or      A Premium DS Logon account used for eBenefits and milConnect , [26] or      that you can create here on VA.gov A verified ID.me account", "session_id": "doc2dial_838"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_838"}
{"topic_shift": false, "utterance": "ok then log into one of those accounts", "session_id": "doc2dial_838"}
{"topic_shift": true, "utterance": "What types of claims and appeals can I track with this tool?", "session_id": "doc2dial_838"}
{"topic_shift": false, "utterance": "you can Track your :   Disability compensation including claims based on special needs like an automobile or clothing allowance", "session_id": "doc2dial_838"}
{"topic_shift": true, "utterance": "Once I m signed in, how do I check my VA claim or appeal status?", "session_id": "doc2dial_838"}
{"topic_shift": false, "utterance": "Go to your \" My VA \" dashboard", "session_id": "doc2dial_838"}
{"topic_shift": true, "utterance": "Can i use it to track my veterans os survivors pension?", "session_id": "doc2dial_838"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_838"}
{"topic_shift": false, "utterance": "Can you help me learning about the graduated license law and restrictions for drivers under 18?", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "The Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ, or DJMJ.", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "Have you complied with the restricitions?", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "Yes, I have complied with the restrictions.", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "If you don't, your junior learner permit or junior driver license could be suspended or revoked for 60 days.", "session_id": "doc2dial_2280"}
{"topic_shift": true, "utterance": "Does it depend where I am driving for privileges?", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "Yes,  your driving privileges vary depending which geographic region you will be driving.", "session_id": "doc2dial_2280"}
{"topic_shift": true, "utterance": "What if I am under 18?", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "The regional junior learner permit and junior driver license restrictions are explained on this page.", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "Am I able to driver in NY State with a learner permit, junior learner or junior driver license from another state if under 16?", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "Even if you hold a permit or license issued by another state, as long as you are under 16 you cannot drive in NY State.", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "What if I am age 16 or older and hold the learner permit, junior permit, or junior driver license from another state beside NY?", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "You would be able to drive but need to obey any restrictions imposed by the state that issued your permit or driver license.", "session_id": "doc2dial_2280"}
{"topic_shift": false, "utterance": "I could use some help with retirement benefits", "session_id": "doc2dial_186"}
{"topic_shift": true, "utterance": "Do you need help with knowing more about what Government Pension Offset is?", "session_id": "doc2dial_186"}
{"topic_shift": false, "utterance": "no, other things", "session_id": "doc2dial_186"}
{"topic_shift": true, "utterance": "Do you need help to calculate your benefits if you are affected by the GPO?", "session_id": "doc2dial_186"}
{"topic_shift": false, "utterance": "yes sir", "session_id": "doc2dial_186"}
{"topic_shift": false, "utterance": "Are you trying to estimate your future spouse 's , widow 's , or widower 's benefits under the GPO?", "session_id": "doc2dial_186"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_186"}
{"topic_shift": false, "utterance": "OK, you need two things :The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security . and, The estimated monthly amount of your Social Security benefit as a spouse , widow , or widower before the effect of GPO .", "session_id": "doc2dial_186"}
{"topic_shift": true, "utterance": "and what if my spouse already gets benefits?", "session_id": "doc2dial_186"}
{"topic_shift": false, "utterance": "ask them what their benefit would be if it started at their full or normal retirement age, Divide this amount in half and round down to the nearest dollar .This is your estimated spouse 's benefit if you retire at full retirement age", "session_id": "doc2dial_186"}
{"topic_shift": true, "utterance": "what happens to the benefit amounts if I retire before full retirement age?", "session_id": "doc2dial_186"}
{"topic_shift": false, "utterance": "Your benefit amount as a spouse will be reduced .The reduction will vary based on your date of birth. The maximum reduction for benefits starting at age 62 is 30 percent for someone born in 1946 .It will increase to 35 percent for those born in 1960 or later.)  For more information about your estimated benefit amount if you retire before reaching full retirement age , please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing , call our TTY number at 1 - 800 - 325 - 0778 or contact your local Social Security office .", "session_id": "doc2dial_186"}
{"topic_shift": false, "utterance": "please show me information about VADIP", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "The VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements .", "session_id": "doc2dial_3820"}
{"topic_shift": true, "utterance": "and how they determine if I am eligible for benefits", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "You may be eligible for VADIP if either of the below descriptions are true for you", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "You must be A Veteran who 's enrolled in VA health care", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "yes, i am a veteran enrolled in VA HEALTH CARE", "session_id": "doc2dial_3820"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "For questions about Delta Dental , [57] call 855 - 370 - 3303 .", "session_id": "doc2dial_3820"}
{"topic_shift": true, "utterance": "please could you tell me what are the types of dental care does VADIP cover?", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "VADIP plans cover many common dental procedures . Diagnostic services", "session_id": "doc2dial_3820"}
{"topic_shift": true, "utterance": "If you were covered during that time", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "You should know that some of the plan options and fees may have changed .", "session_id": "doc2dial_3820"}
{"topic_shift": false, "utterance": "I need VA housing assistance information.", "session_id": "doc2dial_1004"}
{"topic_shift": false, "utterance": "VA housing assistance can help Veterans , service members , and their surviving spouses to buy a home or refinance a loan .  We also offer benefits and services to help you build , improve , or keep your current home .  Find out how to apply for and manage the Veterans housing assistance benefits you 've earned .", "session_id": "doc2dial_1004"}
{"topic_shift": true, "utterance": "I need more information about VA home loan benefits.", "session_id": "doc2dial_1004"}
{"topic_shift": false, "utterance": "I can give you information about VA Home Loan TypesLearn how VA direct and VA - backed home loans work and find out which loan type may be right for you", "session_id": "doc2dial_1004"}
{"topic_shift": true, "utterance": "Benefits are available for a home I already own?", "session_id": "doc2dial_1004"}
{"topic_shift": false, "utterance": "We also offer benefits and services to help you build , improve , or keep your current home .", "session_id": "doc2dial_1004"}
{"topic_shift": true, "utterance": "What about housing assistance grants?", "session_id": "doc2dial_1004"}
{"topic_shift": false, "utterance": "Find out how to apply for a housing grant as a Veteran or Servicemember with a service - connected disability .", "session_id": "doc2dial_1004"}
{"topic_shift": true, "utterance": "Are you seeking other VA benefits and services?", "session_id": "doc2dial_1004"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1004"}
{"topic_shift": false, "utterance": "Find out how to file a claim for compensation for conditions related to your military service .", "session_id": "doc2dial_1004"}
{"topic_shift": true, "utterance": "What about crisis assistance?", "session_id": "doc2dial_1004"}
{"topic_shift": false, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help .  Many of them are Veterans themselves .   This service is private , free , and available 24/7 .", "session_id": "doc2dial_1004"}
{"topic_shift": false, "utterance": "Can I get benefits while working?", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "You can work while you receive Social Security retirement or survivors benefits .", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "Will it lower my amount?", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "it could mean a higher benefit for you in the future", "session_id": "doc2dial_3613"}
{"topic_shift": true, "utterance": "how much can I earn and still get benefits?", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "that limit is $ 17,640", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "what is the deduction?", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "session_id": "doc2dial_3613"}
{"topic_shift": true, "utterance": "what if my earnings are high?", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "we will recalculate your benefit amount  We pay the increase retroactive to January the year after you earned the money .", "session_id": "doc2dial_3613"}
{"topic_shift": true, "utterance": "How Much Can I Earn And Still Get Benefits?", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "You are asking how much you cna earn while still working, correct?", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "that limit is $ 17,640", "session_id": "doc2dial_3613"}
{"topic_shift": false, "utterance": "I need to know if I'm eligible to have all or a portion of my Federal Perkins Loan canceled", "session_id": "doc2dial_3175"}
{"topic_shift": false, "utterance": "Please, learn more to see whether you are eligible and how to apply", "session_id": "doc2dial_3175"}
{"topic_shift": true, "utterance": "Can you tell me about Perkins Loan Teacher Cancellation?", "session_id": "doc2dial_3175"}
{"topic_shift": true, "utterance": "Do you know what are the eligibility requirements?", "session_id": "doc2dial_3175"}
{"topic_shift": false, "utterance": "I don't know what those requirements are.", "session_id": "doc2dial_3175"}
{"topic_shift": true, "utterance": "Do you know who is considered a teacher?", "session_id": "doc2dial_3175"}
{"topic_shift": false, "utterance": "Yes, I know that", "session_id": "doc2dial_3175"}
{"topic_shift": false, "utterance": "Ok, let me remind you a little bit. A teacher is someone who includes, for example, a school librarian or counselor who provides primary or secondary school students with direct services directly related to classroom teaching.", "session_id": "doc2dial_3175"}
{"topic_shift": false, "utterance": "What if I am a supervisor?", "session_id": "doc2dial_3175"}
{"topic_shift": false, "utterance": "In that case, you are not considered a teacher unless you primarily provide direct and personal educational services to students.", "session_id": "doc2dial_3175"}
{"topic_shift": true, "utterance": "What is the eligibility for teacher cancellation based on?", "session_id": "doc2dial_3175"}
{"topic_shift": false, "utterance": "It'sbased on the duties presented in an official position description, not on the position title", "session_id": "doc2dial_3175"}
{"topic_shift": false, "utterance": "hi i need help about veterans identification cards", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "There are many types of ID cards that you can use to show that you are a Veteran. You only need to have one of them for this purpose. Learn about the different types of VA ID cards and other Veteran ID options.", "session_id": "doc2dial_1762"}
{"topic_shift": true, "utterance": "And what if I have a VHIC?", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "If you have a VHIC, you do not need to apply for another type of photo ID card to prove you are a veteran or to obtain retail or commercial discounts.", "session_id": "doc2dial_1762"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "Active duty service, in the Reserves or in the National Guard, including the Coast Guard?", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1762"}
{"topic_shift": true, "utterance": "What do I need to have a CAC Common Access Card or a USID Uniformed Services Identification Card?", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "For both types of DoD cards] you must be a sponsor or have a sponsor.", "session_id": "doc2dial_1762"}
{"topic_shift": true, "utterance": "What if you received a discharge character other than honorable, misconduct, or dishonorable?", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "not eligible for a veteran ID card", "session_id": "doc2dial_1762"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "You may be eligible if one of the following descriptions is true for you.", "session_id": "doc2dial_1762"}
{"topic_shift": false, "utterance": "can you give me details of GI Bill and other education benefit eligibility", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "Learn about GI Bill eligibility requirements and find out if you can get these benefits . VA education benefits can help you pay your tuition , pick out a school , choose a career , and more", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "Are you an active duty member or a veteran?", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1776"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "Have either a 6-year service obligation you agreed to serve 6 years in the Selected Service", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1776"}
{"topic_shift": true, "utterance": "Can I get VA education benefits through the Post-9/11 GI Bill?", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "You may be able to get benefits through the Post-9/11 GI Bill if you ve served on active duty for at least 90 days , whether continuous all at once or interrupted for shorter periods over time , after September 10 , 2001", "session_id": "doc2dial_1776"}
{"topic_shift": true, "utterance": "Are there any related benefits I may also be able to get?", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "you may be eligible for Vocational Rehabilitation and Employment benefits and services like help exploring employment options and getting more training if required", "session_id": "doc2dial_1776"}
{"topic_shift": true, "utterance": "Can I get VA education benefits through other programs?", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "You may be able to get help paying for school tuition , testing fees , and advanced licensing and certifications through other VA educational assistance programs . You may also be able to get entrepreneurship training to help start or improve a small business", "session_id": "doc2dial_1776"}
{"topic_shift": false, "utterance": "Hello, I would like to know how to send PSLF forms", "session_id": "doc2dial_3161"}
{"topic_shift": true, "utterance": "Submit the completed form, with your employer's certification, to FedLoan Servicing, the federal loan servicer for the United States Department of Education for the PSLF Program.", "session_id": "doc2dial_3161"}
{"topic_shift": false, "utterance": "FedLoan Servicing Already Your Administrator?", "session_id": "doc2dial_3161"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3161"}
{"topic_shift": true, "utterance": "What can I do if my questions are not all covered on that page?", "session_id": "doc2dial_3161"}
{"topic_shift": false, "utterance": "In that case contact FedLoan Servicing at 1 - 855 - 265 - 4038.", "session_id": "doc2dial_3161"}
{"topic_shift": false, "utterance": "What if I have more questions?", "session_id": "doc2dial_3161"}
{"topic_shift": false, "utterance": "check the PSLF FAQ page.", "session_id": "doc2dial_3161"}
{"topic_shift": true, "utterance": "What if I am in AmeriCorps or the Peace Corps, or the United States Department of Defense is paying off my loans?", "session_id": "doc2dial_3161"}
{"topic_shift": false, "utterance": "There are special rules that allow borrowers who are AmeriCorps or Peace Corps volunteers to use their Segal Education Award or Peace Corps transition payment to make a one-time payment that can count up to 12 qualified PSLF payments.", "session_id": "doc2dial_3161"}
{"topic_shift": true, "utterance": "What if I am employed in more than one qualified part-time job at the same time?", "session_id": "doc2dial_3161"}
{"topic_shift": false, "utterance": "You will be considered full time if you work a combined average of at least 30 hours per week with your employers.", "session_id": "doc2dial_3161"}
{"topic_shift": false, "utterance": "Good morning, greetings!. I'm about to be ready to get a license so i thought i would need some info about it, please.", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "Welcome!. That was indeed a good idea. You must know that all residents on NYS who are age 16 or over, can apply for a NY driver license.", "session_id": "doc2dial_2519"}
{"topic_shift": true, "utterance": "Sweet, i'm almost 16. Hey, I have this cousin who is from out-of -state but i think he's moving here to NY, can he change its license from there to one on NY?", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "Sure. He can refer to DMV information about moving to New York, and how to change its out-of-state license.", "session_id": "doc2dial_2519"}
{"topic_shift": true, "utterance": "Oh, i see. I'm going to tell him then. Once again with my case, What kind of license i would need or get? Can you tell me?", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "IN your case, as you are going to be age 16, you would get a DJ-Junior Operator Class license. If you were over 18, then it would be a D-Operator Class.", "session_id": "doc2dial_2519"}
{"topic_shift": true, "utterance": "Oh, wow, that's nice. Hey, sorry but again with that thing of being out-of-state. A friend of mine comes from Chicago to study in here, she can be considered as a resident and be able to get a NY license?", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "That's would be a judge doing to determine that. Most probable outcome is not, as by traffic law, all those who are from another state or country are not considered NY residents.", "session_id": "doc2dial_2519"}
{"topic_shift": true, "utterance": "Oh, wow, that sounds a little bit complicated. As similar on this, Are there any considerations for me being under 18?", "session_id": "doc2dial_2519"}
{"topic_shift": true, "utterance": "There is. Would you like me to tell you about the graduated license law?", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "Yeah, please, i would like that.", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "You told me before you were about to turn 16, didn't you?", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "Yeah, that's correct. That's why i' looking for information.", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "Good, You must  be aware of the restrictions in place for you, being under 18 and for that, please refer to the Graduated Driver License Law document to know more.", "session_id": "doc2dial_2519"}
{"topic_shift": false, "utterance": "Hi, do I need information regarding Survivor Benefits please?", "session_id": "doc2dial_179"}
{"topic_shift": true, "utterance": "I recommend looking at the Survivor Planner for information on the subject.", "session_id": "doc2dial_179"}
{"topic_shift": true, "utterance": "Does the spouse qualify for benefits?", "session_id": "doc2dial_179"}
{"topic_shift": false, "utterance": "Of course, a retired worker's spouse or divorced spouse qualify for that purpose.", "session_id": "doc2dial_179"}
{"topic_shift": false, "utterance": "Perfect, what else should I know?", "session_id": "doc2dial_179"}
{"topic_shift": false, "utterance": "It is important to note that this can happen even if you have never worked under Social Security.", "session_id": "doc2dial_179"}
{"topic_shift": true, "utterance": "What would happen if you die?", "session_id": "doc2dial_179"}
{"topic_shift": false, "utterance": "It is important that you search for information related to the topic.", "session_id": "doc2dial_179"}
{"topic_shift": false, "utterance": "What is the labor credits?", "session_id": "doc2dial_179"}
{"topic_shift": false, "utterance": "It is essential to highlight that This protection is particularly important for young families with children.", "session_id": "doc2dial_179"}
{"topic_shift": true, "utterance": "What is the maximum number of Social Security credits to qualify?", "session_id": "doc2dial_179"}
{"topic_shift": false, "utterance": "You can use our Retirement Estimator and from there take out the accounts.", "session_id": "doc2dial_179"}
{"topic_shift": false, "utterance": "Can you tell me something about the benefit letter for social security?", "session_id": "doc2dial_3607"}
{"topic_shift": true, "utterance": "Gladly. Do you want to get your Social Security Benefit Verification Letter online?", "session_id": "doc2dial_3607"}
{"topic_shift": false, "utterance": "No, thanks. I need to know something else.", "session_id": "doc2dial_3607"}
{"topic_shift": true, "utterance": "Do you want me to explain what a Social Security Benefit Verification Letter is?", "session_id": "doc2dial_3607"}
{"topic_shift": false, "utterance": "Well, sure. I mean, why not?", "session_id": "doc2dial_3607"}
{"topic_shift": false, "utterance": "The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI.", "session_id": "doc2dial_3607"}
{"topic_shift": true, "utterance": "Ok. And how do I print such a letter online? I need it for my documents.", "session_id": "doc2dial_3607"}
{"topic_shift": false, "utterance": "Simply sign in to your account below and go to Replacement Documents on the right side of the screen, then choose get a Benefit Verification Letter to view, save and print your personalized letter.", "session_id": "doc2dial_3607"}
{"topic_shift": true, "utterance": "Ah, so that's how it works! Thank you. Can I ask another question?", "session_id": "doc2dial_3607"}
{"topic_shift": false, "utterance": "Of course. Do you need help with requesting your benefit verification letter then?", "session_id": "doc2dial_3607"}
{"topic_shift": false, "utterance": "Yeah, I kinda do.", "session_id": "doc2dial_3607"}
{"topic_shift": false, "utterance": "In that case you can call our toll-free number at 1-800-772-1213 or visit your Social Security office, we'll walk you through the process.", "session_id": "doc2dial_3607"}
{"topic_shift": false, "utterance": "Hello there, I wanted to know how to get a VA home loan benefit.", "session_id": "doc2dial_1010"}
{"topic_shift": true, "utterance": "Of course. On our page you can learn how VA direct and VA-backed home loans work and find out which loan type may be right for you.", "session_id": "doc2dial_1010"}
{"topic_shift": false, "utterance": "Yeah, you see, I have some problems. I can't exactly make my payments on my mortgage and it's VA-backed. Can you help me?", "session_id": "doc2dial_1010"}
{"topic_shift": false, "utterance": "Yes, we can help you to avoid foreclosure if you're struggling to make your monthly mortgage payments.", "session_id": "doc2dial_1010"}
{"topic_shift": true, "utterance": "I have a disability from a combat mission that prevents me from working and I don't know how to make my payments. Can't I get some benefits?", "session_id": "doc2dial_1010"}
{"topic_shift": false, "utterance": "You might. If your service-connected disability limits your ability to work or prevents you from working, find out if you can get VR&E benefits and services like help exploring employment options and getting more training if required.", "session_id": "doc2dial_1010"}
{"topic_shift": true, "utterance": "And what about Veterans housing assistance grants?", "session_id": "doc2dial_1010"}
{"topic_shift": false, "utterance": "On our page you can find out how to apply for a housing grant as a Veteran or service member with a service-connected disability.", "session_id": "doc2dial_1010"}
{"topic_shift": true, "utterance": "Would you like to know more about other VA benefits and services?", "session_id": "doc2dial_1010"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_1010"}
{"topic_shift": true, "utterance": "You can tell me one more thing though. What if I can't pay my mortgage and I become homeless after losing my house? Can you help me then?", "session_id": "doc2dial_1010"}
{"topic_shift": false, "utterance": "Of course. You can find support by calling the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week. You'll talk privately with a trained VA counselor for free.", "session_id": "doc2dial_1010"}
{"topic_shift": false, "utterance": "Hello I need information about how to renew a business license or registration", "session_id": "doc2dial_2531"}
{"topic_shift": true, "utterance": "Are you a DEALER WISHING TO RENEW ONLINE?", "session_id": "doc2dial_2531"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2531"}
{"topic_shift": false, "utterance": "ok we invite you to read the details about the new bail legislation at: https://dmv.ny.gov/dealers/dealer-surety-bond [2].", "session_id": "doc2dial_2531"}
{"topic_shift": true, "utterance": "and a question If an owner has a felony conviction, is it lost since the last renewal of the installation certificate that happens?", "session_id": "doc2dial_2531"}
{"topic_shift": false, "utterance": "In that case complete the VS-2 Facility Renewal Application and a Declaration of Ownership and / or Permission to Use Place of Business pdf [6] VS-19 mail it to us.", "session_id": "doc2dial_2531"}
{"topic_shift": true, "utterance": "What if I recently made a Change of Address?", "session_id": "doc2dial_2531"}
{"topic_shift": false, "utterance": "You cannot renew online if the installation address has changed and you have not changed the installation address. Complete these forms with the address of your new facility and send them to the DMV", "session_id": "doc2dial_2531"}
{"topic_shift": true, "utterance": "and can i renew by mail?", "session_id": "doc2dial_2531"}
{"topic_shift": false, "utterance": "of course We will send you a VS-2 Installation Renewal Request. Complete the application and send it with a check for your renewal fee", "session_id": "doc2dial_2531"}
{"topic_shift": true, "utterance": "And can it be renewed online?", "session_id": "doc2dial_2531"}
{"topic_shift": false, "utterance": "To renew online, you must have the\u00a0\u00a0 Installation number of your Commercial Certificate see a sample\u00a0\u00a0 Validation number of your Commercial Certificate see a sample", "session_id": "doc2dial_2531"}
{"topic_shift": false, "utterance": "I need to get my Social Security card for the very first time. I'm a noncitizen adult.", "session_id": "doc2dial_151"}
{"topic_shift": true, "utterance": "The first thing you need to do is to prove your immigration status.", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "Do you want to know how to do it?", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "You need to provide us with your current U.S. immigration document. It can be the form I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa with your unexpired foreign passport or the form  I-766 Employment Authorization Document (EAD), work permit.", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "Just those 2 documents are accepted?", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "the I-94 Arrival/Departure Record or admission stamp in the unexpired foreign passport is also accepted.", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "Are you a F-1 or M-1 student?", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "I'm not.", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "Just in case, what would be needed for an F-1 student working on campus?", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "Evidence of that employment would be needed. It can be a recent pay slip or a letter from your employer.", "session_id": "doc2dial_151"}
{"topic_shift": false, "utterance": "hi i need help about Employment benefits for dependent family members", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "of course, find out if you are eligible and how to apply for professional and educational advice through VR&E as a dependent family member of a service member or veteran with a service related disability", "session_id": "doc2dial_1038"}
{"topic_shift": true, "utterance": "Do you want to know if you can get educational and career guidance services provided by VR&E (also called Chapter 36)?", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "You may be eligible for educational and professional advice if you meet both requirements.", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "Should I be dependent on a Veteran?", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "correct must be dependent on a Veteran", "session_id": "doc2dial_1038"}
{"topic_shift": true, "utterance": "What kind of VR&E benefits can I get?", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "You can get educational and vocational advice, plus help with: Exploring your skills and interests Charting a path to employment", "session_id": "doc2dial_1038"}
{"topic_shift": true, "utterance": "and must I comply with The Post-9/11 GI Bill Chapter 33?", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "correct to be Eligible for a VA educational benefit, must include The Post-9/11 GI Bill Chapter 33", "session_id": "doc2dial_1038"}
{"topic_shift": true, "utterance": "and how do i apply if the service member or veteran of your family is not yet using the benefits and services of VR&E?", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "They can also apply online through eBenefits.", "session_id": "doc2dial_1038"}
{"topic_shift": false, "utterance": "I just passed my test and I want to know what is next.", "session_id": "doc2dial_1986"}
{"topic_shift": true, "utterance": "You will receive an interim license that will allow you to drive and that you must to keep it with your photo learner permit. You will receive your photo driver license in the mail  in about 2 weeks.", "session_id": "doc2dial_1986"}
{"topic_shift": false, "utterance": "What should I do after passing my road test if I am 16 years old and I have a Class DJ driver license?", "session_id": "doc2dial_1986"}
{"topic_shift": false, "utterance": "You must obey the restrictions for junior drivers. For more information, I invite you to see the Graduated Driver License GDL Law and restrictions on drivers under age 18.", "session_id": "doc2dial_1986"}
{"topic_shift": true, "utterance": "What happens if I fail my test?", "session_id": "doc2dial_1986"}
{"topic_shift": false, "utterance": "No problem if you fail your test.", "session_id": "doc2dial_1986"}
{"topic_shift": false, "utterance": "What happens if I fail my non-commercial license road test?", "session_id": "doc2dial_1986"}
{"topic_shift": false, "utterance": "Your learner permit remains valid until the expiration date.", "session_id": "doc2dial_1986"}
{"topic_shift": false, "utterance": "What if my learner permit expires before my next road test?", "session_id": "doc2dial_1986"}
{"topic_shift": false, "utterance": "In that cse, you must get a new learner permit. For more information, see \"Get a learner permit\".", "session_id": "doc2dial_1986"}
{"topic_shift": false, "utterance": "Hey, I have some questions about the MPN for graduates.", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "Of course. The MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan. Graduate/professional students may be eligible for both Direct Unsubsidized Loans and Direct PLUS Loans, which have different MPNs.", "session_id": "doc2dial_3149"}
{"topic_shift": true, "utterance": "Can I preview the MPN for direct plus loans somehow?", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "Yes, you can preview a read only version.", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "Can I also view a demo for it?", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "Yes, you can view a demo for it.", "session_id": "doc2dial_3149"}
{"topic_shift": true, "utterance": "What else do I need for my request?", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "You'll need a verified username and password FSA ID, for example.", "session_id": "doc2dial_3149"}
{"topic_shift": true, "utterance": "What else can you tell me about MPN for direct plus loans?", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "You can use this MPN for Direct PLUS Loans available to eligible graduate/professional students. You may also need to complete an MPN for Direct Unsubsidized Loans.", "session_id": "doc2dial_3149"}
{"topic_shift": true, "utterance": "Do you want to know who should fill this out?", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "Yes, please tell me.", "session_id": "doc2dial_3149"}
{"topic_shift": true, "utterance": "30 minutes?", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "Err... no?", "session_id": "doc2dial_3149"}
{"topic_shift": false, "utterance": "How do I know if I qualify for disability benefits?", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "Have you read the Disability Starter Kit? It lets you know what you will need in order to qualify.", "session_id": "doc2dial_637"}
{"topic_shift": true, "utterance": "Yes but I need to know when I should apply. Can you help me?", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "You should apply as soon as you become disabled.", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "Have you already been officially declared to have a disability?", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "I mean, I haven't gotten a doctor to say it yet but I feel like I am.", "session_id": "doc2dial_637"}
{"topic_shift": true, "utterance": "ok anyway, once I get the official stuff from my doctor, how do I apply for disability?", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "You can apply for benefits either online, or over the phone by calling 1-800-772-1213.", "session_id": "doc2dial_637"}
{"topic_shift": true, "utterance": "Is there anything I can read for more information on this whole process?", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "Yes. The Disability Starter Kit that you received is the best place to start to get the information that you need.", "session_id": "doc2dial_637"}
{"topic_shift": true, "utterance": "When I apply, how soon will I get social security money?", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "If you are approved, you will receive Supplemental Social Security Income (SSI) on the first full month after the date that you filed your claim, or the date you become eligible, whichever is soonest.", "session_id": "doc2dial_637"}
{"topic_shift": true, "utterance": "I want to call the number to apply but I am deaf. Is there a separate number for that?", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "Yes, of course. The TTY number is 1-800-325-0778, and is open Monday through Friday from 7 a.m. to 7 p.m", "session_id": "doc2dial_637"}
{"topic_shift": false, "utterance": "What does a standard complaint process entail?", "session_id": "doc2dial_2257"}
{"topic_shift": true, "utterance": "Has a complaint been filed against you?", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "Has the complaint been resolved with the CSR?", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "Not even.", "session_id": "doc2dial_2257"}
{"topic_shift": true, "utterance": "I would like to take this in front of a judge, can you run me through what will happen?", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "Yes if it goes to court you are entitled to hire an attorney and to bring that attorney to the hearing.   The DMV will be the petitioner and the complainant may be a witness for the case.", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "And would you like to know for after the hearing?", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "No that's okay, I've already read about that.", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "There is a difference between civil and criminal outcomes, does that apply to you?", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "Yes could I lose my truck?", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "You must pay all fines and penalties in order to maintain your operating privilege. You will receive a letter from the DMV shortly after the hearing.", "session_id": "doc2dial_2257"}
{"topic_shift": false, "utterance": "Do you know how to get an income verification letter or benefit verification letter from Social Security ?", "session_id": "doc2dial_623"}
{"topic_shift": true, "utterance": "Do you have an online social security account?", "session_id": "doc2dial_623"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_623"}
{"topic_shift": false, "utterance": "Sign in to your mySocial Security account to get your copy", "session_id": "doc2dial_623"}
{"topic_shift": false, "utterance": "Is there a place to go or view, I still  have questions?", "session_id": "doc2dial_623"}
{"topic_shift": false, "utterance": "call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office .", "session_id": "doc2dial_623"}
{"topic_shift": true, "utterance": "How do I create an online account?>", "session_id": "doc2dial_623"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you download or print your benefit verification letter , and gives you access to many other online services", "session_id": "doc2dial_623"}
{"topic_shift": true, "utterance": "What is a Social Security Benefit Verification Letter?", "session_id": "doc2dial_623"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_623"}
{"topic_shift": true, "utterance": "what if I already have an account?", "session_id": "doc2dial_623"}
{"topic_shift": false, "utterance": "Sign In to your account below and go to Replacement Documents on the right side of the screen", "session_id": "doc2dial_623"}
{"topic_shift": false, "utterance": "Hello, I would like you to help me how to apply?", "session_id": "doc2dial_2243"}
{"topic_shift": true, "utterance": "You must send    Original installation request pdf VS-1    a copy of your completed original sealed and signed Guarantee Bond", "session_id": "doc2dial_2243"}
{"topic_shift": true, "utterance": "Do you have your Certificate of Authority?", "session_id": "doc2dial_2243"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2243"}
{"topic_shift": true, "utterance": "Don't have your Trade Name Proof yet?", "session_id": "doc2dial_2243"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2243"}
{"topic_shift": true, "utterance": "Don't have your proof of Workers' Compensation Insurance?", "session_id": "doc2dial_2243"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2243"}
{"topic_shift": true, "utterance": "do you have your deposit?", "session_id": "doc2dial_2243"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2243"}
{"topic_shift": true, "utterance": "how should i apply?", "session_id": "doc2dial_2243"}
{"topic_shift": false, "utterance": "You must sendOriginal installation request pdf VS-1a copy of your completed original sealed and signed Guarantee Bond", "session_id": "doc2dial_2243"}
{"topic_shift": false, "utterance": "I would like to schedule a road test please.", "session_id": "doc2dial_1992"}
{"topic_shift": true, "utterance": "Please use the road test system to schedule confirm, cancel or schedule a driving skills road test including CDL and motorcycle online or by phone", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "Did you already take a test?", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "No I have yet to sign up and take one", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "Is your learner permit up to date?", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "It is, yes", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "You will need to get one.", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "Ok sure that is no problem", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "These are the following requirements", "session_id": "doc2dial_1992"}
{"topic_shift": true, "utterance": "ok thank you for being helpful", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "Do you fit those requirements", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "Are the fees really high?", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "The fees vary", "session_id": "doc2dial_1992"}
{"topic_shift": true, "utterance": "Does it take a while to review?", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "It can take up to 2 weeks to review", "session_id": "doc2dial_1992"}
{"topic_shift": false, "utterance": "Hi, good morning. I'm used to pay for certain services coming from you, but i want to lighten up a little everything related to that. So, i created a escrow account, but could you tell me what's the minimum for that?", "session_id": "doc2dial_2525"}
{"topic_shift": true, "utterance": "If you want to cover only the minimum, then you must know that escrow amount requested is at least $200 for search accounts. A wise action is to refill the account with at least 2 months of coverage.", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "Are asking this because you want to change your escrow amount?", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "No, i'm not planning to do that.", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "Is your account balance currently on zero or have a negative amount?", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "Yeah, it's almost zero, that's why i was asking about the minimal amount.", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "You have to be careful on that, because if your account reaches zero, then it will be disabled. That bring some consequences, sch as not being able to pay for transactions until your payment is received and processed. Instead, if you have a negative amount, it only means that you account is overdrawn.", "session_id": "doc2dial_2525"}
{"topic_shift": true, "utterance": "I see. Lets say i close my account but i left some money there. Can i have it back?", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "Sure. You can have a refund check issued or you can have that balance transferred to another escrow account, if you still have another one with DMV.", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "O.k, so, how do i close the account then?", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "Easy. You only have to send a request to close your account by any of the following: mail, fax or email. Send it to DMV Revenue Accounts, putting the request on the letterhead, including your account number and being signed and dated.", "session_id": "doc2dial_2525"}
{"topic_shift": true, "utterance": "O.k i'll keep that on mind. Say what can you tell me about drop-off payments?", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "They are the fastest way to submit a payment. That box is located at the DMV Customer Service Counter on the first floor of the Swan Building in Albany.", "session_id": "doc2dial_2525"}
{"topic_shift": true, "utterance": "An by ACH, can i do that?", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "Sure, you can do that transferring fund electronically.", "session_id": "doc2dial_2525"}
{"topic_shift": false, "utterance": "I am looking for information regarding an original Social Security card for a noncitizen adult", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "Noncitizens must have permission to work from the Department of Homeland Security before they can apply for a Social Security number", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "Do you have permission to work in the United States or do you need a Social Security number for other purposes?", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "No, I don't have permission to work here", "session_id": "doc2dial_145"}
{"topic_shift": true, "utterance": "What documentation is required if I am a foreign worker and am seeking a Social Security Card?", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "We will need to see your I-94 Arrival/Departure Record. We could also use the admission stamp on your unexpired foreign passport which shows a class of admission permitting work. Some foreign workers must show their EAD work permit from the DHS", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "Are there any restrictions in relation to getting a Social Security number assigned for non-work purposes?", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "In this instance, you can not use it to work", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "What can I do if I need a number for tax purposes but am not authorized to work in the United States?", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "You can apply for an Individual Taxpayer Identification Number form the IRS. To get this number from the IRS, you can visit the IRS or call them on the toll free number 1-800-TAXFORM 1-800-829-3676 and request Form W-7 Application for IRS Individual Taxpayer Identification Number", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "How do I get a Social Security Card if I am a J-1 student?", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "You must provide us with a letter from your sponsor, on a sponsor letterhead containing an original signature that authorizes your employment", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "What documents are required to get a Social Security Card if I am a J-1 or J-2 exchange visitor?", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "As a J-1 or J-2 exchange visitor, you must provide us with your DS-2019 Certificate of Eligibility for Exchange Visitor Status", "session_id": "doc2dial_145"}
{"topic_shift": false, "utterance": "What do I do with my FAFSA student aid report?", "session_id": "doc2dial_2914"}
{"topic_shift": false, "utterance": "You should review your Student Aid Report to make sure everything is correct and complete.", "session_id": "doc2dial_2914"}
{"topic_shift": true, "utterance": "What do I need to do if there is a mistake on my SAR?", "session_id": "doc2dial_2914"}
{"topic_shift": false, "utterance": "Did you review your SAR and find a mistake?", "session_id": "doc2dial_2914"}
{"topic_shift": false, "utterance": "No, I did not find any mistakes on my Student Aid Report.", "session_id": "doc2dial_2914"}
{"topic_shift": true, "utterance": "Where do I find the SAR Data Release Number?", "session_id": "doc2dial_2914"}
{"topic_shift": false, "utterance": "The DRN appears on the first page in the upper right corner of the paper SAR and it is below the EFC on the electronic SAR.", "session_id": "doc2dial_2914"}
{"topic_shift": true, "utterance": "What does the SAR list?", "session_id": "doc2dial_2914"}
{"topic_shift": false, "utterance": "The SAR lists your FAFSA info and provides space for any corrections you need to make and you will receive a paper SAR if you file a paper FAFSA and do not provide an email address.", "session_id": "doc2dial_2914"}
{"topic_shift": true, "utterance": "Will the SAR tell me if I have been selected for verification?", "session_id": "doc2dial_2914"}
{"topic_shift": false, "utterance": "Yes, your SAR could contain a note that you have been selected for verification.", "session_id": "doc2dial_2914"}
{"topic_shift": false, "utterance": "My question concerns students that have a criminal conviction, do they have limited eligibility for federal student aid?", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "We would advise all applicant to make sure that they understand their own status and not to assume that they cannot access federal aid", "session_id": "doc2dial_2900"}
{"topic_shift": true, "utterance": "Is it possible for me to get federal student aid if I'm on probation or parole?", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "Yes, it is possible", "session_id": "doc2dial_2900"}
{"topic_shift": true, "utterance": "If my ability to access federal student aid is affected due to a drug conviction, what do I do if I regain eligibility during the award year?", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "In this instance, you need to notify your financial aid office immediately. This will result in you being able to get any aid that you are eligible for", "session_id": "doc2dial_2900"}
{"topic_shift": true, "utterance": "Are there any convictions, apart from a drug conviction, that will affect my eligibility to access federal student aid?", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "You will not be able to receive a Federal Pall Grant if you have been convicted of a sexual offense, or if you are subject to an involuntary civil commitment after completing a period of incarceration for an offense of that nature", "session_id": "doc2dial_2900"}
{"topic_shift": true, "utterance": "If I am looking to apply for federal student aid but am on probation or parole, will my application be affected?", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "Yes you will", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "Is it a case that you are on probation or parole, or are you living in a halfway house?", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "Yes, I am currently in that situation", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "You must remember that any conviction that you have either now or in the past may well affect your eligibility for federal student aid", "session_id": "doc2dial_2900"}
{"topic_shift": false, "utterance": "I need some advice how to avoid student aid scams.", "session_id": "doc2dial_3388"}
{"topic_shift": false, "utterance": "Of course. Avoid student aid scams and protect your identity while searching for scholarships, filling out the Free Application for Federal Student Aid (FAFSA) form, managing your loans, and giving information to schools and lenders. FREE help is available.", "session_id": "doc2dial_3388"}
{"topic_shift": true, "utterance": "What about all those student loan debt relief companies? How can I tell the difference between good ones and bad ones?", "session_id": "doc2dial_3388"}
{"topic_shift": true, "utterance": "Would you like to know how to identify a student loan scam?", "session_id": "doc2dial_3388"}
{"topic_shift": false, "utterance": "No, my question is more specific than that.", "session_id": "doc2dial_3388"}
{"topic_shift": true, "utterance": "Would you like to know how student loan debt relief companies work?", "session_id": "doc2dial_3388"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_3388"}
{"topic_shift": true, "utterance": "Would you like to see a list of companies banned from debt relief?", "session_id": "doc2dial_3388"}
{"topic_shift": false, "utterance": "No. I mean, that'd be helpful, but it isn't what I came here for.", "session_id": "doc2dial_3388"}
{"topic_shift": true, "utterance": "Let me phrase it this way: how can I  reduce my risk of identity theft when doing my application?", "session_id": "doc2dial_3388"}
{"topic_shift": false, "utterance": "You should always keep receipts and documents for example, credit applications or offers, checks and bank statements with personal information in a safe place, and shred them when you are finished with them.", "session_id": "doc2dial_3388"}
{"topic_shift": false, "utterance": "What is plate surrender and registration refund?", "session_id": "doc2dial_2096"}
{"topic_shift": true, "utterance": "You can request a refund for a deceased individuals registration.", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "Is the estate settled?", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "No it is not.", "session_id": "doc2dial_2096"}
{"topic_shift": true, "utterance": "How do I transfer ownership of deceased individuals vehicle.", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "Here is a checklist PDF [ 2 ] MV-843.", "session_id": "doc2dial_2096"}
{"topic_shift": true, "utterance": "Where do I mail the copy of the death certificate.", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "DMV License Production Bureau P.O. Box 2688 ESP Albany ,NY 12220 - 0668s", "session_id": "doc2dial_2096"}
{"topic_shift": true, "utterance": "What if there are outstanding issues?", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "] On this page  you can info to help you.", "session_id": "doc2dial_2096"}
{"topic_shift": true, "utterance": "Who do I contact if the estate is settled?", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "The DMV Revenue Accounting Unit.", "session_id": "doc2dial_2096"}
{"topic_shift": true, "utterance": "And mail it where?", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "DMV License Production Bureau P.O. Box 2688 ESP Albany ,NY 12220 - 0668s", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "do i need to mail a death certificate?", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "Yes to prevent identity theft.", "session_id": "doc2dial_2096"}
{"topic_shift": false, "utterance": "II'm going to be co-signing a federal aid loan for my wife and I need some more information about how it works.", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "I can help you with that. A co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request.", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "Are you aware of your obligations to repay as the co-signer?", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "No. I'm not sure how it works.", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "Does it matter that the Income-Driven Repayment Plan Request was done as part of a Direct Consolidation Loan Application?", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "No. Your wife will just have to click on \"Direct Consolidations Loan Applications\" under \"My Loan Documents\" to find the co-sign code, you will need.", "session_id": "doc2dial_2928"}
{"topic_shift": true, "utterance": "Who all can co-sign for this?", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "Only the spouse of an applicant that initiated an Income-Driven Repayment Request.", "session_id": "doc2dial_2928"}
{"topic_shift": true, "utterance": "Do I need a Financial Information Note when I co-sign?", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "A Financial Information Note is only needed if you file income taxes separately from your wife.", "session_id": "doc2dial_2928"}
{"topic_shift": true, "utterance": "What if I can't find the Co-sign code?", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "Your wife should have received an email containing the Co-sign code. If this email cannot be found, she can also access this code on her StudentAid.gov account.", "session_id": "doc2dial_2928"}
{"topic_shift": false, "utterance": "I could use some help with survivor benefits", "session_id": "doc2dial_390"}
{"topic_shift": true, "utterance": "are you getting benefits on your spouse 's or parent 's record?", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "Are you getting retirement or disability benefits on your own record ?", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "yes to that", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "OK, then you will need to apply for the survivors benefits and we will check for you  to see whether you can get a higher benefit as a widow or widower .", "session_id": "doc2dial_390"}
{"topic_shift": true, "utterance": "what documents will I need when I apply?", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "We need to know how you will be applying so that we can tell you what information and documents you may need when you apply.", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "What if I get all that info but still can't come up with everything I need? will you still work with me?", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "Yes, we can help even if you don't have all the documents you need. Don't delay applying for Social Security,\u00a0 we can help you get the information you need .", "session_id": "doc2dial_390"}
{"topic_shift": true, "utterance": "What if I was getting benefits on my spouse's or parent's record?", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "You generally will not need to file an application for survivors benefits .We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death .We may be able to pay the Special Lump - Sum Death Payment automatically .", "session_id": "doc2dial_390"}
{"topic_shift": false, "utterance": "I'm trying to learn more about the online identification process and I want to know how to protect myself from phishing. Are there any resources I can use to get informed about it?", "session_id": "doc2dial_384"}
{"topic_shift": true, "utterance": "Do you want to know how to avoid security problems?", "session_id": "doc2dial_384"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_384"}
{"topic_shift": false, "utterance": "good advice is to always keep your browser up to date.", "session_id": "doc2dial_384"}
{"topic_shift": false, "utterance": "And about phishing?", "session_id": "doc2dial_384"}
{"topic_shift": false, "utterance": "You can get more information about phishing by going to OnGuard Online.", "session_id": "doc2dial_384"}
{"topic_shift": true, "utterance": "What other tips can you give me to avoid phishing email?", "session_id": "doc2dial_384"}
{"topic_shift": false, "utterance": "You must know that Social Security sends emails from no-reply@ssa.gov, subscription.service@subscriptions.ssa.gov, and ThankYou@ssa.gov. If you get an email from any email address that does not end in .gov you should be careful before opening attachments or clicking any links in the email.", "session_id": "doc2dial_384"}
{"topic_shift": true, "utterance": "Are you guys doing anything to protect our privacy and information?", "session_id": "doc2dial_384"}
{"topic_shift": false, "utterance": "yes, we are using a new identity verification process.", "session_id": "doc2dial_384"}
{"topic_shift": true, "utterance": "Please, give me more tips about security when dealing with suspicious emails.", "session_id": "doc2dial_384"}
{"topic_shift": false, "utterance": "Always verify the legitimacy of the information given in the email, before clicking anything in the email. Verify if the phone numbers, website or any other information present in the mail are valid by searching that information in a search engine. Also, do not respond to any email requesting personal information.", "session_id": "doc2dial_384"}
{"topic_shift": false, "utterance": "Why should I share DMV information?", "session_id": "doc2dial_2082"}
{"topic_shift": true, "utterance": "The DMV information shared with bus companies , employers , insurance companies , researchers , and motor vehicle manufacturers , through each of the three sharing methods , makes our lives safer and more convenient", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "If this information were not made available traffic safety and commerce would be negatively impacted, do you need more infromation on this?", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "A few examples of how DMV s information sharing programs benefit all of us are provided below", "session_id": "doc2dial_2082"}
{"topic_shift": true, "utterance": "How much does the DMV get from pay-per-search sales?", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "$ 58 million per year", "session_id": "doc2dial_2082"}
{"topic_shift": true, "utterance": "How much does it get from over the counter sales?", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "Approximately $ 3.0 million per year", "session_id": "doc2dial_2082"}
{"topic_shift": true, "utterance": "How long does a quote take?", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "You can expect a rate quote within minutes. Insurance companies are able to provide this convenient service because they have direct pay - per - search access to DMV information", "session_id": "doc2dial_2082"}
{"topic_shift": true, "utterance": "How much does the DMV get from contract sales?", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "Approximately $ 2.2 million per year", "session_id": "doc2dial_2082"}
{"topic_shift": true, "utterance": "Where can I get more info on this?", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "A few examples of how DMV s information sharing programs benefit all of us are provided below", "session_id": "doc2dial_2082"}
{"topic_shift": false, "utterance": "what can you tell me about VA education benefits for survivors and dependents?", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "what if I'm a dependent spouse or child or the surviving spouse or child of a Veteran?", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "you may qualify for Chapter 35 benefits or job training through a GI Bill program", "session_id": "doc2dial_1560"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits?", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "One of these must be true .", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "The service member :     [9] Died in the line of duty after September 10 , 2001?", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "Is missing in action or was captured in the line of duty by a hostile force?", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1560"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "[28] Education and trainings   [29] Money for tuitions   [30] Money for housings   [31] Money for books and supplies", "session_id": "doc2dial_1560"}
{"topic_shift": false, "utterance": "what if i already have a lifetime sporting license or safe boating certificate?", "session_id": "doc2dial_2069"}
{"topic_shift": true, "utterance": "you may request the icons to be added to your dmv photo document in two ways", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "when  can i do this?", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "when visiting the dmv office", "session_id": "doc2dial_2069"}
{"topic_shift": true, "utterance": "what do the adventure custom plates cost?", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "$15", "session_id": "doc2dial_2069"}
{"topic_shift": true, "utterance": "how do i take advantage of this easy new service?", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "you may choose to get your new dmv photo document with the icons immediately", "session_id": "doc2dial_2069"}
{"topic_shift": true, "utterance": "any fees for the adventures custom plates?", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "no online ordering is possible", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "when do motorcycle classes renew?", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "motorcycle classes renew every 1 year", "session_id": "doc2dial_2069"}
{"topic_shift": true, "utterance": "how do i take advantage of this easy new service?", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "new lifetime sporting license purchasers and those that complete a boating safety course can opt to have icons added", "session_id": "doc2dial_2069"}
{"topic_shift": false, "utterance": "I need help applying for survivor benefits", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "OK, We need to be notified immediately when a person dies .you can not report a death or apply for survivors benefits online. You will need to call or visit a Social Security office.", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "Do you need more information on how to contact a Social Security representative?", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "yeah", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "OK, you can call 1 - 800 - 772 - 1213 or TTY 1 - 800 - 325 - 0778, and you can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday .You can also visit your local Social Security office .", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "and I can't in anyway do the death reporting or application online?", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "That is true, you can not report a death or apply for survivors benefits online and we should be notified immediately when a person dies .", "session_id": "doc2dial_409"}
{"topic_shift": true, "utterance": "Okay and when I report a death I can start the benefits application?", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "Are you getting benefits on your spouse's or parent's record?", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "yes, on my spouse's record", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "You generally will not need to file an application for survivors benefits .We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death .We may be able to pay the Special Lump - Sum Death Payment automatically .", "session_id": "doc2dial_409"}
{"topic_shift": true, "utterance": "what would happen if I go in or call and I am missing some documents?", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "You can go ahead and go in or call and we will help you get the information you need", "session_id": "doc2dial_409"}
{"topic_shift": false, "utterance": "How would I go about requesting a forbearance?", "session_id": "doc2dial_3377"}
{"topic_shift": true, "utterance": "Most forbearances are not automatic and you need to submit a request to your student loan servicer and you must provide your servicer with documentation to show that you meet the requirements for the forbearance you are wanting.", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "Do you know what to do certain types of forbearance?", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "Yes, I am aware I need to show documentation for certain types of forbearance.", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "That is great that you know you would need to show documentation for eligibility.", "session_id": "doc2dial_3377"}
{"topic_shift": true, "utterance": "What is the duration of a general forbearance?", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "Do you know there are three programs in which you can use a forbearance?", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "No, i didn't know that.", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "Will you be experiencing a hardship when your current forbearance expires?", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "Yes, I will still be experiencing a hardship.", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "Then you will be able to request another general forbearance and a limit of three years on it.", "session_id": "doc2dial_3377"}
{"topic_shift": true, "utterance": "What is the reason a general forbearance would be called another name.", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "It is called a discretionary forbearance because the loan servicer can decide to grant the request.", "session_id": "doc2dial_3377"}
{"topic_shift": false, "utterance": "Can you tell me how I'll receive my financial aid, please?", "session_id": "doc2dial_3411"}
{"topic_shift": true, "utterance": "How you'll get your aid depends on the type of aid you accepted.", "session_id": "doc2dial_3411"}
{"topic_shift": true, "utterance": "I know, but what can you tell me about grants and student loans?", "session_id": "doc2dial_3411"}
{"topic_shift": false, "utterance": "Your school will give you your grant or loan money in at least two payments called disbursements. In most cases, your school must give you your grant or loan money at least once per term semester, trimester, or quarter.", "session_id": "doc2dial_3411"}
{"topic_shift": true, "utterance": "What if I have a credit balance?", "session_id": "doc2dial_3411"}
{"topic_shift": false, "utterance": "Then your school must pay this amount to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges.", "session_id": "doc2dial_3411"}
{"topic_shift": true, "utterance": "When do schools that participate in federal student aid programs have to help me obtain my materials needed for my studies?", "session_id": "doc2dial_3411"}
{"topic_shift": false, "utterance": "Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?", "session_id": "doc2dial_3411"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_3411"}
{"topic_shift": false, "utterance": "Then I'm afraid that your school won't have to provide a way for you to obtain your books and supplies.", "session_id": "doc2dial_3411"}
{"topic_shift": true, "utterance": "That's a bummer. Ah, well. And what if my course uses paid online content?", "session_id": "doc2dial_3411"}
{"topic_shift": false, "utterance": "In that case your school may have negotiated a deal with the publisher that will allow you online access at a fraction of the cost you would pay for a physical book. The paid online content may also come with study tools and other content in addition to the textbook.", "session_id": "doc2dial_3411"}
{"topic_shift": false, "utterance": "can you give me details of Fry Scholarships", "session_id": "doc2dial_1206"}
{"topic_shift": false, "utterance": "Learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship , a scholarship for children and dependents of Veterans", "session_id": "doc2dial_1206"}
{"topic_shift": false, "utterance": "if my spouse was an active duty member who died in the line of duty on September 11, 2001", "session_id": "doc2dial_1206"}
{"topic_shift": false, "utterance": "you may qualify for this benefit. Find out if you re eligible for education benefits through this scholarship", "session_id": "doc2dial_1206"}
{"topic_shift": true, "utterance": "Am I eligible for Fry Scholarship benefits?", "session_id": "doc2dial_1206"}
{"topic_shift": false, "utterance": "You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11 , 2001 .", "session_id": "doc2dial_1206"}
{"topic_shift": true, "utterance": "How do I get a Fry Scholarship?", "session_id": "doc2dial_1206"}
{"topic_shift": true, "utterance": "do you want to choose a school?", "session_id": "doc2dial_1206"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1206"}
{"topic_shift": false, "utterance": "The GI Bill Comparison Tool can help you pick a school . Use the GI Bill Comparison Tool ou should contact your school s certifying official to make sure your program is approved for VA benefits", "session_id": "doc2dial_1206"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1206"}
{"topic_shift": false, "utterance": "Money for tuition full in - state tuition costs at public schools and up to $ 22,805.34 per year for training at private or out - of - state schoolss and Money for housing", "session_id": "doc2dial_1206"}
{"topic_shift": false, "utterance": "can you give me details of VA Vocational Rehabilitation", "session_id": "doc2dial_1212"}
{"topic_shift": false, "utterance": "you have a service - connected disability that limits your ability to work or prevents you from working", "session_id": "doc2dial_1212"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1212"}
{"topic_shift": false, "utterance": "the VA Vocational Rehabilitation and Employment VR&E program also referred to as Chapter 31 can help", "session_id": "doc2dial_1212"}
{"topic_shift": true, "utterance": "relatives enter the service?", "session_id": "doc2dial_1212"}
{"topic_shift": false, "utterance": "Dependent family membersFind out if you 're eligible for certain counseling services , training , and education benefits", "session_id": "doc2dial_1212"}
{"topic_shift": true, "utterance": "can you give me details of For service members and Veterans with service-connected disabilities", "session_id": "doc2dial_1212"}
{"topic_shift": false, "utterance": "VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills , finding a new job , starting a business , getting educational counseling , or returning to your former job", "session_id": "doc2dial_1212"}
{"topic_shift": true, "utterance": "I need more information about the resources", "session_id": "doc2dial_1212"}
{"topic_shift": false, "utterance": "VetSuccess on CampusFind out if our counselors can help you transition from military to college life", "session_id": "doc2dial_1212"}
{"topic_shift": true, "utterance": "how do i access VR&E", "session_id": "doc2dial_1212"}
{"topic_shift": false, "utterance": "Accessing VR&E through the Integrated Disability Evaluation System IDES If you 're wounded , injured , or fall ill while serving and ca n't perform your duties , find out how you can access VR&E services as soon as possible through IDES", "session_id": "doc2dial_1212"}
{"topic_shift": false, "utterance": "How is it possible for me to pay for my textbooks if I have not gotten my financial aid?", "session_id": "doc2dial_3405"}
{"topic_shift": true, "utterance": "Does your school participate in federal student aid programs?", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "Yes, my school participates in the federal student aid program.", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "Are you eligible for dispursement?.", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "No, I am not eligible.", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "Then you cannot get your textbooks paid through the federal student aid program.", "session_id": "doc2dial_3405"}
{"topic_shift": true, "utterance": "What if my school give me financial aid and money is left over?", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "If there is money left over after your aid is applied to tuition and fees then you would have a credit balance and could use that for your books.", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "What if ISBN is unavailable?", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "The school would probably provide the author, title, publisher, and copyright date.", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "What if the school offers a voucher to the bookstore?", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "You would then be able to get your textbooks and other materials by paying with the voucher.", "session_id": "doc2dial_3405"}
{"topic_shift": false, "utterance": "I have some questions about Federal Student Aid.", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "I can help you with that. Federal Student Aid Acquisitions play a vital role in supporting Federal Students Aid's needs.", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "What is Federal Student Aid Acquisitions responsible for?", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "They are responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while decreasing costs. They are also responsible for maintaining compliance with laws, regulations, and Executive Orders.", "session_id": "doc2dial_3363"}
{"topic_shift": true, "utterance": "What are Federal Student Aid IT Standards?", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "Due to the fact that Federal Student Aid relies heavily on IT to support complex business processes, effective use of IT is essential.", "session_id": "doc2dial_3363"}
{"topic_shift": true, "utterance": "Are all forecasted procurements in the Acquisition Forecast final?", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "No. They are subject to revision or cancellation.", "session_id": "doc2dial_3363"}
{"topic_shift": true, "utterance": "Who do I contact if I need additional assistance?", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "Do you have more questions about Federal Student Aid's Acquisition activities?", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "You can email FSA Acquisitions for more help.", "session_id": "doc2dial_3363"}
{"topic_shift": false, "utterance": "Hello there. Due to issues with my health I can't work and I would like to learn more about benefits I could receive.", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "Are you not able to work because of a disability related to your service in the military, a service-connected disability?", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "No, I wasn't disabled in the line of service.", "session_id": "doc2dial_1574"}
{"topic_shift": true, "utterance": "Tell me, how can I get disability benefits from VA?", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "Do you have at least 1 service-connected disability rated at 60 % or more disabling , or 2 or more service-connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more?", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "Well, I just checked and I even have a combined rating of 75%. So the answer is yes.", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "Aren't you able to hold down a steady job that supports you financially known as substantially gainful employment because of your service-connected disability?", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "No. Wait a minute. I don't have a service-connected disability, told you before.", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "In that case you aren't able to get disability benefits.", "session_id": "doc2dial_1574"}
{"topic_shift": true, "utterance": "That's a bummer. But what about that Individual Unemployability I read about?", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "You may qualify for what's called Individual Unemployability, but only if you have disability related to your service in the military, a service-connected disability. This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating.", "session_id": "doc2dial_1574"}
{"topic_shift": true, "utterance": "Well, no can do then. My brother was wounded during service though and he still has a disability from his time in the army. His disability rating is only at 60 % though, does that mean he won't qualify for benefits either, even if he needs to be in hospital a lot?", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "If you need to be in the hospital often, you may qualify at a lower disability rating.", "session_id": "doc2dial_1574"}
{"topic_shift": false, "utterance": "How do I get proof of ownership?", "session_id": "doc2dial_2055"}
{"topic_shift": true, "utterance": "You will need an affadavit of sale.", "session_id": "doc2dial_2055"}
{"topic_shift": false, "utterance": "Do you have one of those?", "session_id": "doc2dial_2055"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2055"}
{"topic_shift": true, "utterance": "Can I apply for a non titled vehicle.", "session_id": "doc2dial_2055"}
{"topic_shift": false, "utterance": "The DMV MUST VERIFY WITH PREVIOUS OWNER", "session_id": "doc2dial_2055"}
{"topic_shift": true, "utterance": "Does a state of ownership work?", "session_id": "doc2dial_2055"}
{"topic_shift": false, "utterance": "Yes make sure you receive acceptable proofs of ownership", "session_id": "doc2dial_2055"}
{"topic_shift": false, "utterance": "What happens if my certified letter is returned?", "session_id": "doc2dial_2055"}
{"topic_shift": false, "utterance": "Bring it to the DMV office unopened.", "session_id": "doc2dial_2055"}
{"topic_shift": true, "utterance": "Can the current owner then apply for duplicate registration?", "session_id": "doc2dial_2055"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2055"}
{"topic_shift": false, "utterance": "I have questions about retirement.", "session_id": "doc2dial_435"}
{"topic_shift": true, "utterance": "Okay, are you divorced?", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "Not currently.", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "How can I tell if my earnings will change the benefit amount?", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "We have an online calculator to help you.", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "Will it show me how benefits will be affected?", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "Yes, it will!", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "Can I collect benefits if I'm married to someone else?", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "You can if the later marriage is over or deceased.", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "What if my ex remarried?", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "You can in certain situations.", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "If I work, is there a benefit limit?", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "Yes, benefit limits apply if you continue to work.", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "What if my later marriage was annulled?", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "Than you can collect benefits.", "session_id": "doc2dial_435"}
{"topic_shift": false, "utterance": "What original documents do i need to replace card?", "session_id": "doc2dial_353"}
{"topic_shift": true, "utterance": "You need proof of citizenship.", "session_id": "doc2dial_353"}
{"topic_shift": false, "utterance": "Did you previously report child's U.S. citizenship?", "session_id": "doc2dial_353"}
{"topic_shift": false, "utterance": "No, I have not reported child's U.S. citizenship to you.", "session_id": "doc2dial_353"}
{"topic_shift": true, "utterance": "Does it cost anything to replace my child's card?", "session_id": "doc2dial_353"}
{"topic_shift": false, "utterance": "To replace you child's Social Security it is free if it is lost or stolen.  However, you may not need to replace card yet if you know the social security number.", "session_id": "doc2dial_353"}
{"topic_shift": true, "utterance": "What proof do I need to show my identity at Social Security?", "session_id": "doc2dial_353"}
{"topic_shift": false, "utterance": "We must see your driver's license or state issued no-driver card.", "session_id": "doc2dial_353"}
{"topic_shift": false, "utterance": "What happens if I do not have one of these documents or cannot get replacement within ten days?", "session_id": "doc2dial_353"}
{"topic_shift": false, "utterance": "We will ask for other documents that are current and they need to show your name, date of birth or age and preferably a recent photograph.", "session_id": "doc2dial_353"}
{"topic_shift": true, "utterance": "Do I really need to replace my child's card?", "session_id": "doc2dial_353"}
{"topic_shift": false, "utterance": "As long as you know your child's social security number, that is all you need.  You do not always need to replace it.", "session_id": "doc2dial_353"}
{"topic_shift": false, "utterance": "Good morning, Do you happen to know about registration or title record abstracts?", "session_id": "doc2dial_2733"}
{"topic_shift": true, "utterance": "I understand you want to know about what vehicle registration and title record abstracts are?", "session_id": "doc2dial_2733"}
{"topic_shift": false, "utterance": "No, not exactly that.", "session_id": "doc2dial_2733"}
{"topic_shift": true, "utterance": "Is your query aimed about how you get a vehicle's registration record abstract?", "session_id": "doc2dial_2733"}
{"topic_shift": false, "utterance": "Yeah, That exactly.", "session_id": "doc2dial_2733"}
{"topic_shift": false, "utterance": "That's easy. You just need to get a Form MV-15 also known as Request for DMV Records and submit it properly filled.", "session_id": "doc2dial_2733"}
{"topic_shift": false, "utterance": "Are there any items i need to submit along that form?", "session_id": "doc2dial_2733"}
{"topic_shift": false, "utterance": "In fact, there are. You must not forget to get and include your plate's number or if you have it, you vehicle identification number.", "session_id": "doc2dial_2733"}
{"topic_shift": true, "utterance": "That form MV-15 is useful if what i want is to get a title record abstract?", "session_id": "doc2dial_2733"}
{"topic_shift": false, "utterance": "That's correct. Is a standard form that can be used for both of the procedures.", "session_id": "doc2dial_2733"}
{"topic_shift": true, "utterance": "And can be even be used to know about other person record information?", "session_id": "doc2dial_2733"}
{"topic_shift": false, "utterance": "In fact, you can. But, along you request using the MV-15 Form, you must certify that you have a permissible use under the Driver's Privacy Protection Act to see the personal information of another driver or perons on DMV records.", "session_id": "doc2dial_2733"}
{"topic_shift": false, "utterance": "Hi, I have come on hard times and am battling to pay my student loan. Is there a way I could lower my payments for a time?", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "Yes there is a way  you can make lower payment, we will help you successfully repay your loan.", "session_id": "doc2dial_3439"}
{"topic_shift": true, "utterance": "If I qualify and apply for an Income-Driven Repayment Plan and am successful with my application, what happens after I apply?", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "Once you have applied your federal loan servicer will let you know regarding your eligibility and, if you qualify, what you loan payment amount will be.", "session_id": "doc2dial_3439"}
{"topic_shift": true, "utterance": "I have an Income-Driven Repayment Plan but my income has decreased again what can I do?", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "If you income has dropped again you can recertify to have your new income taken into account.", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "Do I have to recertify every year for my Income-Driven Repayment Plan?", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "Yes it is important that you recertify every year.", "session_id": "doc2dial_3439"}
{"topic_shift": true, "utterance": "I have lost my part time job as a result of COVID-19 and am unable to make my payments on my student loan. Can I get help with this?", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "Am I correct then in assuming that you will not be able to make any sort of payment on your loan?", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "Yes that is correct.", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "As a result of the COVID-19 national emergency all federal student loan borrowers are automatically being place in an administrative forbearance, which allows students to temporarily stop making their monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020.", "session_id": "doc2dial_3439"}
{"topic_shift": false, "utterance": "for Retirement benefits How do I apply?", "session_id": "doc2dial_347"}
{"topic_shift": true, "utterance": "can you apply several types you want to know them?", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "Yes, I know that you are on the Internet but if my spouse is already receiving benefits when I am applying for it?", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "well in that case even if you and your spouse apply at the same time, we will also verify your eligibility for spouse benefits and if you qualify, your application will automatically serve as a request for spousal benefits.", "session_id": "doc2dial_347"}
{"topic_shift": true, "utterance": "If I don't qualify for benefits on someone else's record, can some members of my family qualify for benefits on my record?", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "Yes, they can, but are you interested in obtaining information about the benefits for your family?", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "ok so you never married or had children?", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "I never had children", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "in this case your spouse may qualify for the benefit", "session_id": "doc2dial_347"}
{"topic_shift": true, "utterance": "can you give me more information about the benefits for my spouse", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "Good Even if you've never worked under Social Security, you may be able to get spousal retirement benefits if you are at least 62 years old and your spouse receives retirement or disability benefits. You can also qualify for Medicare at age 65.", "session_id": "doc2dial_347"}
{"topic_shift": false, "utterance": "Can I restore a licence after revocation by mail?", "session_id": "doc2dial_2727"}
{"topic_shift": true, "utterance": "Yes, but It can take up to 12 weeks for DIU to process a request received by mail", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "What if I request approval by mail?", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "Yes, I want it", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "In that case, you must wait until 30 days before the revocation period ends to send your request", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "What if I need to request approval to apply for a new license?", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "In that case, you need to complete an Application for Permit, Driver License or Non-Driver ID Card MV-44, and please, leave the I am applying for a boxes blank", "session_id": "doc2dial_2727"}
{"topic_shift": true, "utterance": "What must I do if  the conditions of my probation do not include driving restriction?", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "You have to provide a copy of the conditions. Please, mail or fax this information to DIU.", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "What happens if I owe any DMV fees suspension termination fee?", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "In that case, they have to be paid before applying for a license or the processing of your application will be delayed", "session_id": "doc2dial_2727"}
{"topic_shift": true, "utterance": "What do I need to apply for a new license after revocation?", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "You have to submit a completed Application for Permit, Driver License or Non-Driver ID Card MV-44, a non-refundable $100 fee and any pertinent items below with your application.", "session_id": "doc2dial_2727"}
{"topic_shift": false, "utterance": "What VA dental care benefits do I qualify for?", "session_id": "doc2dial_1548"}
{"topic_shift": true, "utterance": "you must enter our portal Click on the statement below that best describes you to learn your benefits class and the dental benefits you may qualify for", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "want any dental care needed?", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "If you are paid 100% that does not qualify you for this benefit", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "Are you in a hospitalized state?", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "correct You are in: Hospitalized patient status", "session_id": "doc2dial_1548"}
{"topic_shift": true, "utterance": "If I can't get VA dental care benefits, can I get help buying dental insurance?", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below", "session_id": "doc2dial_1548"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "You didn t receive a dishonorable discharge", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "does not meet Single Dental Care requirements", "session_id": "doc2dial_1548"}
{"topic_shift": false, "utterance": "How do I remove a lienholder from a title certificate?", "session_id": "doc2dial_2041"}
{"topic_shift": true, "utterance": "null", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "Have you recently sold a vehicle?", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "No, not recently", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "I'm looking to get a lien free title certificate, how do I go about this?", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "There are instructions on the website which will give you further information", "session_id": "doc2dial_2041"}
{"topic_shift": true, "utterance": "What happens in the event that a lienholder has my title certificate?", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "Yes, this is the case", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle", "session_id": "doc2dial_2041"}
{"topic_shift": true, "utterance": "What are the other ways that my lienholder can remove the lien from my title certificate?", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "Is your lienholder an account holder with the DMV's ELT?", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "Yes, they are", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "Your lienholder can then file to have the lien removed electronically", "session_id": "doc2dial_2041"}
{"topic_shift": false, "utterance": "Hello, I want to know some things about disability and supplemental security income. Can you help me out?", "session_id": "doc2dial_421"}
{"topic_shift": true, "utterance": "Of course. We pay disability benefits under two programs. One of them is the Social Security disability insurance program, which pays benefits to you and certain family members if you worked long enough and paid Social Security taxes. Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22.", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "(not possible to ask a question)", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "(not possible to confirm)", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "Yes, the medical requirements are the same under both programs and disability is determined by the same process.", "session_id": "doc2dial_421"}
{"topic_shift": true, "utterance": "Oh. Does this mean I am not a special case?", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "Not at all. Studies show that just over one in four of today's 20-year-olds will become disabled before reaching age 67.", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "Can Social Security support me with my disability?", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "Absolutely. While we spend a lot of time working to succeed in our jobs and careers, few of us think about ensuring that we have a safety net to fall back on should we become disabled. This is an area where Social Security can provide valuable help to you.", "session_id": "doc2dial_421"}
{"topic_shift": true, "utterance": "That sounds great. But if I request your aid, do I have to prove my disability somehow?", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "Whether you apply for Social Security disability or SSI, we ask you for information about your medical condition, work, and education history to help us decide if you are disabled under our rules.", "session_id": "doc2dial_421"}
{"topic_shift": true, "utterance": "I already thought so. And how exactly is this disability planner going to help me?", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "The disability planner helps you find out how you can qualify and apply for benefits and what happens if your application is approved.", "session_id": "doc2dial_421"}
{"topic_shift": false, "utterance": "What additional requirements are required?", "session_id": "doc2dial_2726"}
{"topic_shift": true, "utterance": "Do you need to know what additional requirements there are to apply for a new license after revocation?", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "No, that is not what i need right now.", "session_id": "doc2dial_2726"}
{"topic_shift": true, "utterance": "Would you like to know what need to do to mail application, fees and any additional required documents?", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_2726"}
{"topic_shift": true, "utterance": "Do you need to know about what happens if your driver license application is denied by DIU?", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "Yes, I need to know the information about denial of my driver license application by the DIU.", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "You have four options when it comes to denial and the first option is to accept the denial and take no further action.", "session_id": "doc2dial_2726"}
{"topic_shift": true, "utterance": "Where can I get info about how to obtain an ignition interlock device and have it installed?", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "You can please visit www.criminaljustice.ny.gov/opca/ignition.htm; then in the center of the page you will find the tabs for Forms, Regulations/Laws, Manufacturers/Vendors and Interlock Devices; then select the Manufacturers/Vendors tab for info pertaining to manufacturers and installers and select the Interlock Devices tab for available models and fees.", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "What happens after my drivers license application is approved by the DIU?", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "You will not be able to drive until your new NY State driver license is issued by a DMV issuing office.", "session_id": "doc2dial_2726"}
{"topic_shift": true, "utterance": "What happens if I am convicted of a moving violation or another incident that affects your NY State driving record after my request was sent?", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "It is possible that you may become ineligible for approval or need to wait longer for the processing.", "session_id": "doc2dial_2726"}
{"topic_shift": false, "utterance": "Hello there. I was looking into some info about retirement benefits. I came up with some info already, but I would like to know what could be the next steps now.", "session_id": "doc2dial_346"}
{"topic_shift": true, "utterance": "No problem. You'll have to wait, but even if you don't qualify for benefits, some members of your family could qualify for benefits on your record.", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "Are you interested in more information about benefits for your family?", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "Yes, i'm interested into knowing more.", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "Good. Then you need to go to our section \"How to apply for Retirement Benefits or Medicare\" to know more.", "session_id": "doc2dial_346"}
{"topic_shift": true, "utterance": "Thanks, i'll keep that in mind and i'll check that out later. Another question, I have never worked for social security. Even so, can i be able to qualify for benefits?", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "Sure. You can qualify. You only to be at least age 62 and your spouse be receiving retirement or disability benefits. Oh, and you can also qualify for medicare at age 65.", "session_id": "doc2dial_346"}
{"topic_shift": true, "utterance": "And what can you tell me, if i don't live in the U.S?", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "Don't worry, you have an option even in that scenario. You can go to your nearest local Social Security Office, U.S embassy or consulate.", "session_id": "doc2dial_346"}
{"topic_shift": true, "utterance": "Now, lets say i'm already receiving benefits, this fact will affect my spouse's benefits too?", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "Not at all. Those benefits paid to you won't decrease your spouse's benefits. In fact, that could help your spouse  to decide if she wants to take her benefits earlier.", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "Thanks. Another thing, please. Could be my benefit amount be reduced if I begin to receive my benefits between age  62 and my full retirement age?", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "Certainly, it will. In that case the amount will be permanently reduced by a percentage based on the number of months up to you full retirement age.", "session_id": "doc2dial_346"}
{"topic_shift": false, "utterance": "I am in need of lowering or suspending my student loan payments.", "session_id": "doc2dial_3438"}
{"topic_shift": false, "utterance": "We can help you stay on track to be sucessful at repaying of your federal student loan.", "session_id": "doc2dial_3438"}
{"topic_shift": true, "utterance": "What happens after I apply for an income-driven repayment plan?", "session_id": "doc2dial_3438"}
{"topic_shift": false, "utterance": "You federal loan servicer would notify you letting you know if you are eligible and if you qualify for a lower payment amount.", "session_id": "doc2dial_3438"}
{"topic_shift": true, "utterance": "Are there solutions for me because I cannot afford my payment amounts?", "session_id": "doc2dial_3438"}
{"topic_shift": false, "utterance": "Yes, there are solutions for situations when you cannot afford your repayment of your loans.", "session_id": "doc2dial_3438"}
{"topic_shift": true, "utterance": "I have other quesitons.", "session_id": "doc2dial_3438"}
{"topic_shift": false, "utterance": "You can find out what loans qualify and you can get additional information about forbearance and other student loan flexibilities due to COVID-19.", "session_id": "doc2dial_3438"}
{"topic_shift": true, "utterance": "What happens if I do not recertify on time for my income-driven repayment plan?", "session_id": "doc2dial_3438"}
{"topic_shift": false, "utterance": "You would be removed for the income-driven repayment plan and your monthly normal amount would probably increase  if you miss the recertification time.", "session_id": "doc2dial_3438"}
{"topic_shift": true, "utterance": "Can I make changes to my income-driven repayment plan?", "session_id": "doc2dial_3438"}
{"topic_shift": false, "utterance": "Do you have an increase in family size or a decrease in income?", "session_id": "doc2dial_3438"}
{"topic_shift": false, "utterance": "No, I do not have an increase in family size or decrease in income.", "session_id": "doc2dial_3438"}
{"topic_shift": false, "utterance": "Good day. I'm\u00a0an attorney looking for some information.", "session_id": "doc2dial_420"}
{"topic_shift": true, "utterance": "Are you helping someone prepare an online Social Security benefit application then?", "session_id": "doc2dial_420"}
{"topic_shift": false, "utterance": "No, that is not the case.", "session_id": "doc2dial_420"}
{"topic_shift": true, "utterance": "What I need to know is if the medical requirements for both the SSI and the SSDI are identical. Are they?", "session_id": "doc2dial_420"}
{"topic_shift": false, "utterance": "Yes, the medical requirements are the same under both programs and disability is determined by the same process.", "session_id": "doc2dial_420"}
{"topic_shift": true, "utterance": "Hm, I figured that. While I'm here, I'd like to know what this disability planner can be used for. Can you explain it to me?", "session_id": "doc2dial_420"}
{"topic_shift": false, "utterance": "Of course. The disability planner helps you find out how you can qualify and apply for benefits and what happens if your application is approved, for example.", "session_id": "doc2dial_420"}
{"topic_shift": true, "utterance": "I see. Where can I find more information?", "session_id": "doc2dial_420"}
{"topic_shift": false, "utterance": "Additional information about SSI can be found at \"What Is Supplemental Security Income ?\"", "session_id": "doc2dial_420"}
{"topic_shift": true, "utterance": "(doesn't match)", "session_id": "doc2dial_420"}
{"topic_shift": false, "utterance": "Disability is a subject you may read about in the newspaper , but not think of as something that might actually happen to you, but your chances of becoming disabled are probably greater than you realize.", "session_id": "doc2dial_420"}
{"topic_shift": false, "utterance": "I am looking to remove a lienholder from a title certificate, how do I go about this?", "session_id": "doc2dial_2040"}
{"topic_shift": true, "utterance": "Is there a lienholder currently appearing on your title certificate?", "session_id": "doc2dial_2040"}
{"topic_shift": false, "utterance": "Not on mine, no", "session_id": "doc2dial_2040"}
{"topic_shift": true, "utterance": "To remove a lienholder from a certificate you must have proof that a lien is satisfied, do you have any proof of this?", "session_id": "doc2dial_2040"}
{"topic_shift": false, "utterance": "What is acceptable proof that a lien on a title is satisfied?", "session_id": "doc2dial_2040"}
{"topic_shift": false, "utterance": "There are currently two types of proof, the first proof is to provide the DMV with what's known as a Recorded Lien MV-901", "session_id": "doc2dial_2040"}
{"topic_shift": false, "utterance": "What happens if the lienholder present on the title certificate is a person and not a loan company?", "session_id": "doc2dial_2040"}
{"topic_shift": false, "utterance": "In this instance, the letter that is sent to the DMV must be notarized", "session_id": "doc2dial_2040"}
{"topic_shift": true, "utterance": "I have a lien on my title certificate, but my certificate is lost, is there anything I can do in this instance?", "session_id": "doc2dial_2040"}
{"topic_shift": false, "utterance": "You must send an application for a Duplicate Certificate of Title and original proof which shows that a lien is satisfied to the address that is listed or alternatively, bring them to a DMV office. The DMV will issue you with a duplicate certificate but this does not list the lien. The certificate is mailed to you for a fee of $20.00", "session_id": "doc2dial_2040"}
{"topic_shift": false, "utterance": "If I can t get VA dental care benefits, can I get help buying dental insurance?", "session_id": "doc2dial_1549"}
{"topic_shift": true, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below .", "session_id": "doc2dial_1549"}
{"topic_shift": true, "utterance": "Will I qualify for one time dental care?", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "All of these must be true for you : You didn t receive a dishonorable discharge", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "are there any stipulations?", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "*Please note If you re being paid at the 100 % disabling rate based on a temporary rating for a reason such as a long stay in the hospital or rehab care ,  that doesn t qualify you for this benefit .", "session_id": "doc2dial_1549"}
{"topic_shift": true, "utterance": "Do I have to be up for VA health care Apply now", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "Are signed up for VA health careApply now", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "Are signed up for our Civilian Health and Medical Program also called CHAMPVA , a health insurance program for dependents of Veterans", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below .", "session_id": "doc2dial_1549"}
{"topic_shift": false, "utterance": "I need to know more about retirement.", "session_id": "doc2dial_434"}
{"topic_shift": true, "utterance": "We can help you with that! Are you divorced?", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "How long did your marriage last?  Was it more than 10 years?", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "No, shorter than that.", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "Are you unmarried?", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "Correct, I'm not married.", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "Then, if your marriage lasted at least 10 years, you can receive benefits.", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "If my ex-husband is eligible, then am I eligible?", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "Yes, if the marriage lasted long enough.", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "If I am eligible on my own and as a spouse, which do I get?", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "You get the higher amount.", "session_id": "doc2dial_434"}
{"topic_shift": false, "utterance": "Hello, I have an issue with the ownership of a vehicle. What happens if proof of ownership is not available?", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "Do you have a title certificate with the name of the previous owner?", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "No I do not.", "session_id": "doc2dial_2054"}
{"topic_shift": true, "utterance": "What if there were no previous owners?", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "The sellers must provide proofs of all previous ownership and provide a bill of sale.", "session_id": "doc2dial_2054"}
{"topic_shift": true, "utterance": "What if the NY State transferable registration was misplaced?", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "The person who currently owns the vehicle can apply for a duplicate registration document at the DMV. They must use the Application for Registration or Title PDF with the appropriate instructions.", "session_id": "doc2dial_2054"}
{"topic_shift": true, "utterance": "Is there any other means to prove ownership?", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "Yes other evidence of ownership may be provided.", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "Other evidence of ownership must be presented such as an old registration or an original Manufacturer 's Certificate or Statement of Origin. Does the owner possess these documents?", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "No I don't think so.", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "Are you certain that these documents are not available?", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "there must be some other way, no?", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "Yes the current owner may use the MV-51B for proof of ownership.", "session_id": "doc2dial_2054"}
{"topic_shift": false, "utterance": "Hey there, what's up? Got a vehicle recently and wanted to know more about its registration.", "session_id": "doc2dial_2732"}
{"topic_shift": true, "utterance": "Congratulations. Lets start on the basics, Do you know what are vehicle registration and title record abstracts?", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "Yeah, i'm aware of that, thanks.", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "That's good. In any case, if you need more information, you can see our definitions on the proper documents issued by NY DMV.", "session_id": "doc2dial_2732"}
{"topic_shift": true, "utterance": "O.k, thanks. So, what do i need to get a abstract of my vehicle registration?", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "For starters, you better sure to fill Form MV-15 for Request for DMV Records. Then, add to it your plate number or your Vehivle Identification Number or VIN.", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "Did you say a Request for Records?", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "Correct. Or even more easy for you, just ask or look for Form MV-15.", "session_id": "doc2dial_2732"}
{"topic_shift": true, "utterance": "Got it. If i'm in need to search for this on your portal, what should i look for?", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "Once you access our online platform, you can use the search tool and type DMV Records. Then, just follow the instructions to navigate the information you find there.", "session_id": "doc2dial_2732"}
{"topic_shift": true, "utterance": "Are there anything else i need to add?", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "Oh, sure. You must also add a photocopy of your driver license or any other government issued ID card and finally, a personal check or money order payable to \"Commissioner of Motor Vehicles\" to pay the search fee of $10", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "I see, all to get that vehicle's title registration abstract, huh?", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "That's right, and all starting by you filling your MV-15 Form.", "session_id": "doc2dial_2732"}
{"topic_shift": false, "utterance": "Hello, i was directed here for information about replacing a SS card for a child.", "session_id": "doc2dial_352"}
{"topic_shift": true, "utterance": "Sure no problem. First thing you need to do is to prove child's citizenship.", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "Have you reported child's citizenship before?", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "No, i haven't do that.", "session_id": "doc2dial_352"}
{"topic_shift": true, "utterance": "Can i present copies of the documents you require?", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "Well, sorry, but you need to present original documents or at least copies certified by the agency that issued them. We do not accept photocopies.", "session_id": "doc2dial_352"}
{"topic_shift": true, "utterance": "What can i do if i don't have available a document?", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "You can submit a state issued non driver identification card or, if applies, an adoption decree.", "session_id": "doc2dial_352"}
{"topic_shift": true, "utterance": "And do i need to pay anything if the card is lost or stolen?", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "No, it's free of charge, but if you do know your SS number, then you don't need a replacement.", "session_id": "doc2dial_352"}
{"topic_shift": true, "utterance": "Do i have to present documentation too?", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "Yeah, in order to verify your identity. Just show us a U.S driver license or a state issued non driver identification card.", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "And if i don't have any of those? what then?", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "We'll ask you for any other valid documents. As such, an employee identification card, could do the trick.", "session_id": "doc2dial_352"}
{"topic_shift": false, "utterance": "How will I receive my federal student aid?", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "Your college not the U.S. Department of Education will distribute your federal student aid.", "session_id": "doc2dial_3404"}
{"topic_shift": true, "utterance": "When should I receive financial aid?", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "It all depends on what type of aid you have accepted.", "session_id": "doc2dial_3404"}
{"topic_shift": true, "utterance": "What happens with the disbursements of grants and student loans?", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "Ultimately your school will dispurse your grant or loan money in at least two payments and must give you your grant or loan money at least once per semester, trimester, or quarter.", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "What is a dispursement?", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "A disbursement is when you receive your grant or loan money.", "session_id": "doc2dial_3404"}
{"topic_shift": true, "utterance": "Is it true that schools that participate in federal student aid programs must provide a way for me to get my books and supplies by the 7th day of the term?", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "Are you eligible for disbursement and do you know that it should be there 10 days before term begins?.", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "Yes, I am eligible for disbursement. and yes I do know the time frame.", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "Do you have a credit balance left over after all financial aid was paid?", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "Yes, I have a credit balance left over.", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "Then you use that credit balance for books and supplies.", "session_id": "doc2dial_3404"}
{"topic_shift": true, "utterance": "What about grants and student loans?", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "Grants and student loans are dispursed in at least two payments.", "session_id": "doc2dial_3404"}
{"topic_shift": false, "utterance": "can you give me details of VA Vocational Rehabilitation", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "you have a service - connected disability that limits your ability to work or prevents you from working", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1213"}
{"topic_shift": true, "utterance": "relatives enter the service?", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "yes, Miembros de la familia dependientes Averig\u00fce si es elegible para ciertos servicios de asesoramiento, capacitaci\u00f3n y beneficios educativos", "session_id": "doc2dial_1213"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "VetSuccess on CampusFind out if our counselors can help you transition from military to college life", "session_id": "doc2dial_1213"}
{"topic_shift": true, "utterance": "how to request benefit services", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "How to applyFind out how to apply for VR&E benefits and services as a service member or Veteran", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "can you give me details of the programs for veterans with service-related disabilities", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "VR&E programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills , finding a new job , starting a business , getting educational counseling , or returning to your former job", "session_id": "doc2dial_1213"}
{"topic_shift": true, "utterance": "if i have a disability", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "Find out if you re eligible and how to apply for vocational rehabilitation benefits and services , like help exploring employment options and any required training needs", "session_id": "doc2dial_1213"}
{"topic_shift": false, "utterance": "can you give me details of VA Individual Unemployability if you can't work", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "If you can t work because of a disability related to your service in the military a service - connected disability", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "if that interests me", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "you may qualify for what s called Individual Unemployability .  This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating", "session_id": "doc2dial_1575"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "If I need to be in the hospital frequently?", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "if you need to be in the hospital often you may qualify at a lower disability rating .", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "benefits if you meet both of the requirements listed below", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "ok tell me what can i do", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "You have at least 1 service - connected disability rated at 60 % or more disabling , or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability .", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "if you can get VA disability benefits", "session_id": "doc2dial_1575"}
{"topic_shift": false, "utterance": "dfsgfgsdrgfdg", "session_id": "doc2dial_3362"}
{"topic_shift": false, "utterance": "tryeryertyfgdh", "session_id": "doc2dial_3362"}
{"topic_shift": true, "utterance": "But How does it works?", "session_id": "doc2dial_3362"}
{"topic_shift": false, "utterance": "All the active acquisition synopses and all the information you may need, is available at fezbizopps, the u.s. government's single point-of-entry for federal business oportunities.", "session_id": "doc2dial_3362"}
{"topic_shift": true, "utterance": "I see. But do you have a contact where I can go?", "session_id": "doc2dial_3362"}
{"topic_shift": false, "utterance": "For more questions regarding the federal student aid's acquisition activities?you can send us a e-mail.", "session_id": "doc2dial_3362"}
{"topic_shift": false, "utterance": "Alright, I see, but no problem. I have not so many questions about it.", "session_id": "doc2dial_3362"}
{"topic_shift": true, "utterance": "I can apply for this at any time?", "session_id": "doc2dial_3362"}
{"topic_shift": false, "utterance": "The federal student aid prepares an annual forecast, with periodic updates for each fiscal year.", "session_id": "doc2dial_3362"}
{"topic_shift": true, "utterance": "I see, but there good opportunities here, right?", "session_id": "doc2dial_3362"}
{"topic_shift": false, "utterance": "Yes, because the federal student aid acquisitions is responsible for the efficient and economic acquisition of products for the federal student aid program.", "session_id": "doc2dial_3362"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information related to forbearance.", "session_id": "doc2dial_3376"}
{"topic_shift": true, "utterance": "Would you like to know the requirements for a mandatory forbearance?", "session_id": "doc2dial_3376"}
{"topic_shift": false, "utterance": "Sound interesting, but I would like to know about it later.", "session_id": "doc2dial_3376"}
{"topic_shift": true, "utterance": "I would like to know a little more about the debt burden, can you tell me about that?", "session_id": "doc2dial_3376"}
{"topic_shift": false, "utterance": "Sure, the total amount you own each month for all the federal student loans you received is 20 percent or more of your total monthly gross income.", "session_id": "doc2dial_3376"}
{"topic_shift": true, "utterance": "I see... But there is a forbearance right now due the virus crisis, right?", "session_id": "doc2dial_3376"}
{"topic_shift": false, "utterance": "Yes, that's right. This will allow you to temporarily stop making your monthly loan payments.", "session_id": "doc2dial_3376"}
{"topic_shift": true, "utterance": "And what happens in case of a medical or dental internship or residency?", "session_id": "doc2dial_3376"}
{"topic_shift": false, "utterance": "You'll be serving an internship or resident program and you meet specific requirements.", "session_id": "doc2dial_3376"}
{"topic_shift": true, "utterance": "Is possible to keep the eligibility requirements for the for the forbearance when the period of application is over?", "session_id": "doc2dial_3376"}
{"topic_shift": false, "utterance": "Yes, you can apply for another one.", "session_id": "doc2dial_3376"}
{"topic_shift": false, "utterance": "Hi, how is it going. Please, i want to know how i can apply for survivor benefit.", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "Sure, no problem. Your application should start when we get notified about a person's death. This is the only way, because you can't report a death or apply for survivors benefit online.", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "Ok , i understand. And what can i do if i need to report a death or apply for benefits?", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "In that case, please make use of Social Security toll free number to talk to a representative. Or if you like, you can visit your local Social Security office, no appointment required.", "session_id": "doc2dial_408"}
{"topic_shift": true, "utterance": "Ok, thanks for the answer. Now, lets say that i report a death, what happens then?", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "Are you asking in behalf of your spouse or parent records?", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "Not, not at all.", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "Are you asking for a retirement or disability situation on your own record?", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "No, neither that.", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "Are you asking because you're not getting any benefits?", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "No, i'm not asking for any of that.", "session_id": "doc2dial_408"}
{"topic_shift": false, "utterance": "what if i already have a lifetime sporting license or safe boating certificate?", "session_id": "doc2dial_2068"}
{"topic_shift": true, "utterance": "you may request the icons be added to your dmv photo document in two ways", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "when visiting the dmv office. does this apply to you?", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "there is a $12.50 $5.00 for non driver ID holders new document fee unless you are renewing your photo document during your visit", "session_id": "doc2dial_2068"}
{"topic_shift": true, "utterance": "how do i take advantage of this easy new service?", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "you may choose to get your new dmv photo document with the icons immediately.", "session_id": "doc2dial_2068"}
{"topic_shift": true, "utterance": "what do the adventure custom plates cost?", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "the fee is $30 at renewal", "session_id": "doc2dial_2068"}
{"topic_shift": true, "utterance": "how do i take advantage of this easy new service?", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "new lifetime sporting license purchasers and those that complete a boating safety course can opt to hae icons added to their nys driver license and non driver id when you purcahse", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "am i required?", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "all individuals born on or after may 1, 1996 are now required to successfully complete an approved course in boater education in order to operate a motorboat", "session_id": "doc2dial_2068"}
{"topic_shift": true, "utterance": "nys adventure license?", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "dmv has teamed with the nys department of environment consercation dec and the office of parks.", "session_id": "doc2dial_2068"}
{"topic_shift": false, "utterance": "Hello, can you tell me more about VA education benefits for survivors?", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Of course, you can find out if you're eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Are you a dependent spouse or child or the surviving spouse or child of a Veteran?", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Yes, I'm the surviving spouse of a Veteran.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "In that case you may qualify for Chapter 35 benefits or job training through a GI Bill program.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "In other words surviving spouses of Veterans are eligible for these benefits, right? My sister is also a survivor, so it'd be interesting to know.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_1561"}
{"topic_shift": true, "utterance": "Are you eligible for education benefits?", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Yes, I should be. I've skimmed through the requirements and I seem to fulfill them all.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "In that case you may qualify for VA education benefits or Chapter 35 benefits, provided you fulfill all of the requirements.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Can you tell me if the following things are true?", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Sure, go ahead.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Did your husband die in the line of duty after September 10, 2001?", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Yes, he did. May he rest in peace.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Being the spouse of a Veteran, do I have any chance for those educational benefits?", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Yes, you may qualify for VA education benefits, or Chapter 35 benefits, if you're the child or spouse of a Veteran.", "session_id": "doc2dial_1561"}
{"topic_shift": true, "utterance": "That's great. What benefits can I expect?", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "You may receive benefits for education and training, money for tuition and money for housing.", "session_id": "doc2dial_1561"}
{"topic_shift": false, "utterance": "Hello there. I'm here because I have questions about getting a fry scholarship.", "session_id": "doc2dial_1207"}
{"topic_shift": true, "utterance": "Then you're in the right place. Have you chosen a school yet?", "session_id": "doc2dial_1207"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_1207"}
{"topic_shift": false, "utterance": "In that case, you should contact your school's certifying official to make sure your program is approved for VA benefits.", "session_id": "doc2dial_1207"}
{"topic_shift": true, "utterance": "Oh, I already did. I was told that there also is this DEA program, which I qualify for. Can I use the DEA program as well?", "session_id": "doc2dial_1207"}
{"topic_shift": false, "utterance": "You may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program, but you can use only one program at a time. We cap combined benefits at 81 months of full-time training.", "session_id": "doc2dial_1207"}
{"topic_shift": false, "utterance": "Ah, alright. I thought I could use both. By the way, I'm the son of a service member, do I need to be married to be eligible?", "session_id": "doc2dial_1207"}
{"topic_shift": false, "utterance": "You can be married or unmarried.", "session_id": "doc2dial_1207"}
{"topic_shift": true, "utterance": "What if I already started my educational program? Can I still expect benefits to be paid?", "session_id": "doc2dial_1207"}
{"topic_shift": false, "utterance": "Yes, you should ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.", "session_id": "doc2dial_1207"}
{"topic_shift": true, "utterance": "I'll do that. And what benefits are we talking about?", "session_id": "doc2dial_1207"}
{"topic_shift": false, "utterance": "You may be able to get up to 36 months of benefits, including money for tuition, full in-state tuition costs at public schools and up to $22,805.34 per year for training at private or out-of-state schools and money for housing, for example.", "session_id": "doc2dial_1207"}
{"topic_shift": false, "utterance": "I need help on how to pay for my course materials, I haven't received my financial aid yet.", "session_id": "doc2dial_3410"}
{"topic_shift": true, "utterance": "Of course. Does your school participate in a federal student aid program?", "session_id": "doc2dial_3410"}
{"topic_shift": false, "utterance": "No, unfortunately not.", "session_id": "doc2dial_3410"}
{"topic_shift": true, "utterance": "What can you tell me about grants and student loans in general?", "session_id": "doc2dial_3410"}
{"topic_shift": false, "utterance": "Typically, the school first applies your grant or loan money toward your tuition, fees, and if you live on campus room and board. Any money left over is paid to you directly for other education expenses.", "session_id": "doc2dial_3410"}
{"topic_shift": true, "utterance": "What if I have a credit balance?", "session_id": "doc2dial_3410"}
{"topic_shift": false, "utterance": "In that case your school must pay this amount to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges.", "session_id": "doc2dial_3410"}
{"topic_shift": true, "utterance": "Unfortunately that doesn't apply to me. My school doesn't participate in federal student aid programs.", "session_id": "doc2dial_3410"}
{"topic_shift": true, "utterance": "Is there something I can do when it comes to materials that are available for my courses?", "session_id": "doc2dial_3410"}
{"topic_shift": false, "utterance": "Yes, you may have several lower-cost options to obtain your books.", "session_id": "doc2dial_3410"}
{"topic_shift": false, "utterance": "Can I report  a survivors death online?", "session_id": "doc2dial_385"}
{"topic_shift": true, "utterance": "IYou can not reiport a death online. Are you getting benefits on your spouses record?", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "Are you getting retirement on your own record?", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "We will check to see whether you can get a higher benefit as a widow or widower", "session_id": "doc2dial_385"}
{"topic_shift": true, "utterance": "What document do I need to apply ?", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "Widows / Widowers or Surviving Divorced Spouse 's Benefits or childs benefits", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "Do you have all the documents you need?", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "do n't delay applying for Social Security .", "session_id": "doc2dial_385"}
{"topic_shift": true, "utterance": "I am already getting benefits do I need to report the death?", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "We  automatically change any monthly benefits you receive to the  survivors benefits after we receive a report of death", "session_id": "doc2dial_385"}
{"topic_shift": false, "utterance": "does dmv sell driver license and vehicle information to others?", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "yes. dmv makes driver license and vehicle registration information available for a free using three methods.", "session_id": "doc2dial_2083"}
{"topic_shift": true, "utterance": "contract sales. does this apply to you?", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "in accordance with the federal DPPA and NY state law dms sells registration and vehicle date through an open procurement process every two years", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "so they cant use dmv information?", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "those in connection with the issuance of manufacturer s warranty, safety recall or similar notices important things that keep the public safe", "session_id": "doc2dial_2083"}
{"topic_shift": true, "utterance": "can i shop online for insurance companies?", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "you expect a rate quote within minutes. insurance companies are able to provide this convenient service because they have direct pay", "session_id": "doc2dial_2083"}
{"topic_shift": true, "utterance": "do i have to pay per search?", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "in accordance with ny state law anyone requesting access using this method must apply to the dmv", "session_id": "doc2dial_2083"}
{"topic_shift": true, "utterance": "are social security numbers sold?", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2083"}
{"topic_shift": false, "utterance": "I have a family member passed and need help with driver license permit and ID.", "session_id": "doc2dial_2097"}
{"topic_shift": true, "utterance": "Please mail a copy of the death certificate and a copy of their license to the DMV.", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "This does not apply to me.", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "Will this prevent identity theft?", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2097"}
{"topic_shift": true, "utterance": "Why is this neccessary?", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "They often leave outstanding issues.", "session_id": "doc2dial_2097"}
{"topic_shift": true, "utterance": "Who do I need to contact?", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "Please call 518 - 474 - 0902 the DMV Revenue Accounting Unit", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "What about registration refund?", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "It may be possible and would be refunded to the name of the estate.", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "What if the estate is settled?", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "Call the DMV Revenue Accounting Unit", "session_id": "doc2dial_2097"}
{"topic_shift": true, "utterance": "How do i transfer ownership of the vehicle?", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "Use this checklist  PDF [ 2 ] MV-843", "session_id": "doc2dial_2097"}
{"topic_shift": false, "utterance": "Hey there, I need some advice on how to protect my identity. Some of my information was leaked somehow and I'm very concerned.", "session_id": "doc2dial_3389"}
{"topic_shift": true, "utterance": "Of course. Would you like to know how to reduce your risk of identity theft when applying for aid?", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "Yes, that'd be great.", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "Identity theft can occur when criminals access personal data such as names, Social Security numbers, and bank and credit card information. Using the stolen data, the criminal can illegally obtain credit cards, set up mobile phone accounts and more.", "session_id": "doc2dial_3389"}
{"topic_shift": true, "utterance": "Interesting. And how exactly do student loan debt relief companies work?", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "Student loan debt relief companies are private companies that provide or claim to provide student loan management services for a fee. Often these companies are charging for services you can easily manage yourself.", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "What if I stopped paying my loans all of the sudden?", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "In that case your credit could be damaged and your loan balances could balloon.", "session_id": "doc2dial_3389"}
{"topic_shift": true, "utterance": "I see. Do you have any other advice regarding the protection of my identity?", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "Yes. Keep your purse or wallet safe at all times; store it and other items containing personal information in a secure place at home, especially if you have roommates.", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "Even around roommates?", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "Yes, especially if you have roommates.", "session_id": "doc2dial_3389"}
{"topic_shift": false, "utterance": "Hello, I would like to know more about reporting a death. Can you help me out?", "session_id": "doc2dial_391"}
{"topic_shift": true, "utterance": "Of course. Are you currently receiving benefits on your spouse's or parent's record?", "session_id": "doc2dial_391"}
{"topic_shift": false, "utterance": "Yes, I do. Why?", "session_id": "doc2dial_391"}
{"topic_shift": false, "utterance": "In this case you generally will not need to file an application for survivors benefits. We'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death. We may be able to pay the Special Lump-Sum Death Payment automatically.", "session_id": "doc2dial_391"}
{"topic_shift": false, "utterance": "Oh, so you'll do it automatically?", "session_id": "doc2dial_391"}
{"topic_shift": false, "utterance": "Correct. You don't need to worry about anything.", "session_id": "doc2dial_391"}
{"topic_shift": true, "utterance": "Alright then. And which documents do I need to apply?", "session_id": "doc2dial_391"}
{"topic_shift": false, "utterance": "First you need to select the benefit you will be applying for from the list below to see what information and documents you may need when you apply. For example a widows/widowers or surviving divorced spouse's benefits or a child's benefits.", "session_id": "doc2dial_391"}
{"topic_shift": true, "utterance": "Gotcha. Is there a possibility I can do this over the phone? I feel more comfortable talking to a person.", "session_id": "doc2dial_391"}
{"topic_shift": false, "utterance": "Of course. You can call 1-800-772-1213 or TTY 1-800-325-0778 and speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday. You can also visit your local Social Security office.", "session_id": "doc2dial_391"}
{"topic_shift": true, "utterance": "Well, I don't have the documents yet. Should I still apply?", "session_id": "doc2dial_391"}
{"topic_shift": false, "utterance": "Yes, please don't delay applying for Social Security, even if you don't have all documents you need.", "session_id": "doc2dial_391"}
{"topic_shift": false, "utterance": "Can you explain what a co-signer is?", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "Yes, with the income-driven repayment plan the co-signer is the spouse of the applicant.", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "Do you know that the co-signer is not obligated to repay the loan by signing a borrowers IDR application?", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "Yes, I understand that I am not obligated to pay back the loan as a co-signer on the borrower's IDR application.", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "What about the reference number/co-sign code?", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "The IDR applicant should have given you the reference number/co-sign code.", "session_id": "doc2dial_2929"}
{"topic_shift": true, "utterance": "Who should complete the co-signer part of the IDR plan request?", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "If you are the spouse of the applicant who initiated the IDR Plan Request then you should complete it.", "session_id": "doc2dial_2929"}
{"topic_shift": true, "utterance": "What if I do not have the reference number or co-sign code?", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "Then you should contact the IDR applicant because an email was sent to them containing the reference number or co-sign code.", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "I do not know where the reference number or co-sign code is, how can i get it?", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "Just ask your spouse because an email was sent to him or her and the IDR applicant can also access the number by logging in to StudentAid.gov.", "session_id": "doc2dial_2929"}
{"topic_shift": false, "utterance": "Tell me about students with criminal convictions and federal student aid", "session_id": "doc2dial_2901"}
{"topic_shift": false, "utterance": "If you are a student with criminal convictions, make sure you understand your status, and don't assume you can't get aid", "session_id": "doc2dial_2901"}
{"topic_shift": true, "utterance": "What if my eligibility for federal student aid has been suspended due to a drug conviction?", "session_id": "doc2dial_2901"}
{"topic_shift": false, "utterance": "In that case, you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program", "session_id": "doc2dial_2901"}
{"topic_shift": true, "utterance": "Can I get federal student aid if I'm incarcerated?", "session_id": "doc2dial_2901"}
{"topic_shift": false, "utterance": "Yes but you have limited eligibility for federal student aid", "session_id": "doc2dial_2901"}
{"topic_shift": false, "utterance": "Was your incarceration for a drug related offense?", "session_id": "doc2dial_2901"}
{"topic_shift": false, "utterance": "No, it wasn't for that.", "session_id": "doc2dial_2901"}
{"topic_shift": true, "utterance": "What if I'm on probation?", "session_id": "doc2dial_2901"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_2901"}
{"topic_shift": true, "utterance": "Is there a problem if I am convicted of a drug-related offense after submitting the FAFSA form?", "session_id": "doc2dial_2901"}
{"topic_shift": false, "utterance": "Yes because you might lose eligibility for federal student aid and you might be liable for returning any financial aid you received during a period of ineligibility", "session_id": "doc2dial_2901"}
{"topic_shift": false, "utterance": "I need help with understanding Student Aid Reports.", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "I'll assist you with that. A Student Aid Report summarizes your FAFSA form, so it's very important to make sure your information is correct and complete.", "session_id": "doc2dial_2915"}
{"topic_shift": true, "utterance": "What if there is a mistake on my Student Loan Report?", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "Have you already received your SAR and found a mistake?", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "No, I haven't received it yet.", "session_id": "doc2dial_2915"}
{"topic_shift": true, "utterance": "Do I need to do anything if all my information is correct?", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "No, but you should keep your SAR for your records.", "session_id": "doc2dial_2915"}
{"topic_shift": true, "utterance": "If I do find a mistake that needs to be corrected, how would I get an updated copy of my SAR?", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID and request to have a copy mailed to you.", "session_id": "doc2dial_2915"}
{"topic_shift": true, "utterance": "What information will be on my SAR?", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "That will depend on your FAFSA form. Have you already completed it?", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "Great. Your SAR will then have the Expected Family Contribution(EFC) displayed in the upper right hand corner.", "session_id": "doc2dial_2915"}
{"topic_shift": false, "utterance": "how do i pay for addtional tests?", "session_id": "doc2dial_1993"}
{"topic_shift": true, "utterance": "you can pay additional tests online or by phone.", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "doesnt apply", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "to pay. does this apply to you?", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "have a valid learner permit?", "session_id": "doc2dial_1993"}
{"topic_shift": true, "utterance": "how to reschedule an appointment", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "you must cancel your appointment before you can search for a new date. you can not have more than one appointment at a time", "session_id": "doc2dial_1993"}
{"topic_shift": true, "utterance": "what do i need for additional tests?", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "have a valid learner permit or driver license", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "do i need a dmv id number?", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "provide your dmv id number from your learner permit client ID number", "session_id": "doc2dial_1993"}
{"topic_shift": true, "utterance": "what happens if i fail a test", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "you can schedule another road test", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "do i need a new learner permit?", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "see get a learner permit.", "session_id": "doc2dial_1993"}
{"topic_shift": false, "utterance": "How do I apply to open a dealership?", "session_id": "doc2dial_2242"}
{"topic_shift": true, "utterance": "You would have to submit Original Facility Application and a copy of your completed original sealed and signed Surety Bond.", "session_id": "doc2dial_2242"}
{"topic_shift": true, "utterance": "do you have a certificate of authority?", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "Yes, I have a certificate of authority.", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "Do you know what to do if you do not have your Certificate of Authority?", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "No, I do not know what to do if I do not have the Certificate of Authority?", "session_id": "doc2dial_2242"}
{"topic_shift": true, "utterance": "what if I do not have my Proof of Business Name?", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "Then it is in your best interest not to submit an application with the DMV yet.", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "What must Corporations and LLCs do?", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "If you re a Corporation or LLC you must submit a copy of your Filing Receipt from Department of State and instructions can be found on NY State website.", "session_id": "doc2dial_2242"}
{"topic_shift": true, "utterance": "What if I do not have Proof of Workers Compensation Insurance?", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "Then you don't have Proof of Workers Compensation Insurance?", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "Yes, I do not have proof of Workers Compnesation Insurance.", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "Then you must not submit an application to the DMV yet.", "session_id": "doc2dial_2242"}
{"topic_shift": false, "utterance": "where do I get my letter", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "You are asking for a social security verification letter online?", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "yes that is correct", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "Just log in to my Social Security to get instant access to your benefit verification letter", "session_id": "doc2dial_622"}
{"topic_shift": true, "utterance": "I have more questions, where doi go", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "If you have questions or need help understanding how to request your benefit verification letter online ,call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "I am deaf can you help me with a special number?", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "Sure, no problem.  If you are deaf or hard of hearing , [23] call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "session_id": "doc2dial_622"}
{"topic_shift": true, "utterance": "please explain what the letter is?", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "what can i use my letter for?", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "It also serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI  You may also use your letter as proof for loans , housing assistance , mortgage , and for other income verification purposes", "session_id": "doc2dial_622"}
{"topic_shift": false, "utterance": "Hello I'm an immigrant hoping to get a Social Security Card, what is the procedure?", "session_id": "doc2dial_144"}
{"topic_shift": true, "utterance": "We will need to establish your Immigration Status through appropriate documents.", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "Do you possess such documents?", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "I have no official documents of that sort.", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "I hope there other ways to prove my status, are there?", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "We will inform DHS as soon as you receive a card.", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "Do I have to come in to Social Security in person?", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "Social Security must interview anyone age 12 or older requesting an original Social Security number.", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "What do I need to prove my permanent resident status?", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "Yes your status must be confirmed officially.", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "What do I need to show if I'm a student?", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "We accept your I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "session_id": "doc2dial_144"}
{"topic_shift": false, "utterance": "Hey there. I was wondering if you could help me to find out some information related to close a, escrow account.", "session_id": "doc2dial_2524"}
{"topic_shift": true, "utterance": "Sure, there is no problem. I need to ask you, the account belongs to you?", "session_id": "doc2dial_2524"}
{"topic_shift": false, "utterance": "Yes, is related to me.", "session_id": "doc2dial_2524"}
{"topic_shift": false, "utterance": "Alright. Sure. There is a process you have to go through, you need to send a request to close your account by mail, fax or email to the dmv revenue accounts. The request must be on your letter head, there must be your account number and must be signed and dated too.", "session_id": "doc2dial_2524"}
{"topic_shift": true, "utterance": "Alright. I can do all that. But before do it, can you tell me for what is the escrow account? Because I never had to use it.", "session_id": "doc2dial_2524"}
{"topic_shift": false, "utterance": "Sure, no problem. An escrow account is a payment alternative for users of the DMV, that way you don't need to send money or checks for every transaction, you just do a deposit on your escrow account and the money is debited every time a transaction is done.", "session_id": "doc2dial_2524"}
{"topic_shift": true, "utterance": "That's handy. But What happens if I close my account and there is money in it?", "session_id": "doc2dial_2524"}
{"topic_shift": false, "utterance": "The remaining balance in your account can be refund by a check or can be transferred to another escrow account you may have with the dmv.", "session_id": "doc2dial_2524"}
{"topic_shift": true, "utterance": "The only way to do this process is by mail?", "session_id": "doc2dial_2524"}
{"topic_shift": false, "utterance": "Not at all. You can also send the documents and forms by fax at 518-473-9644 or email, it would like approximately 2-3 weeks.", "session_id": "doc2dial_2524"}
{"topic_shift": true, "utterance": "Any person can create an escrow account, right?", "session_id": "doc2dial_2524"}
{"topic_shift": false, "utterance": "Yes, that's correct. Any person who frequently process any or all of the dmv products and services can do it.", "session_id": "doc2dial_2524"}
{"topic_shift": false, "utterance": "hi i need help about How do I apply?", "session_id": "doc2dial_1039"}
{"topic_shift": true, "utterance": "You can apply online right now.", "session_id": "doc2dial_1039"}
{"topic_shift": false, "utterance": "Is your service member or veteran still not using the benefits?", "session_id": "doc2dial_1039"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1039"}
{"topic_shift": false, "utterance": "If your family member or Veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.", "session_id": "doc2dial_1039"}
{"topic_shift": true, "utterance": "Am I eligible for this program if I have The Post-9/11 GI Bill Chapter 33?", "session_id": "doc2dial_1039"}
{"topic_shift": false, "utterance": "if you are Eligible for a VA educational benefit if you comply with The Post-9/11 GI Bill Chapter 33 among others", "session_id": "doc2dial_1039"}
{"topic_shift": true, "utterance": "What kind of VR&E benefits can I get?", "session_id": "doc2dial_1039"}
{"topic_shift": false, "utterance": "You can get educational and vocational advice, plus help with:Exploring your skills and interests, Charting a path to employment", "session_id": "doc2dial_1039"}
{"topic_shift": true, "utterance": "and should i be a disabled veteran?", "session_id": "doc2dial_1039"}
{"topic_shift": false, "utterance": "if you are a dependent family member of a service member or a veteran with a service-related disability.", "session_id": "doc2dial_1039"}
{"topic_shift": true, "utterance": "can I be dependent on a veteran?", "session_id": "doc2dial_1039"}
{"topic_shift": false, "utterance": "Yes, you can qualify if you meet the requirement to depend on a veteran", "session_id": "doc2dial_1039"}
{"topic_shift": false, "utterance": "Hello I need a Social Security card and need help please.", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "Yes I can. Is it for work purposes? There are criteria that must be met by noncitizens.", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "Is work the purpose of your application?", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "It is not to work but to fill out a form.", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "If I do eventually want to work what do I need?", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "You would need permission to work from the Department of Homeland Security if you are a noncitizen.", "session_id": "doc2dial_150"}
{"topic_shift": true, "utterance": "But can I get a Social Security number for paperwork purposes? They often ask for one on forms.", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "Yes but If you are assigned a number for non - work purposes, you can not use it to work.", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "The benefits form I am filling out requires a Social Security number, so can I get one?", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "Yes Government benefits or services is one of the cases where you may be issued a number.", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "Will I need to pay taxes on benefits or register with the IRS?", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "Yes you can apply for an Individual Taxpayer Identification Number from the IRS.", "session_id": "doc2dial_150"}
{"topic_shift": false, "utterance": "Hello I need information about how to renew a business license or registration", "session_id": "doc2dial_2530"}
{"topic_shift": true, "utterance": "Are you an ONLINE RENEWING DISTRIBUTOR?", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "it is important that you read the details about the new bail legislation at: https://dmv.ny.gov/dealers/dealer-surety-bond", "session_id": "doc2dial_2530"}
{"topic_shift": true, "utterance": "can I renew online?", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "To renew online, you must have the\u00a0\u00a0\u00a0 Installation number of your Commercial Certificate see a sample\u00a0\u00a0 Validation number of your Commercial Certificate see a sample", "session_id": "doc2dial_2530"}
{"topic_shift": true, "utterance": "and can i renew by mail?", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "of course We will send you a VS-2 Installation Renewal Request. Complete the application and send it with a check for your renewal fee", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "Did you already receive the request?", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2530"}
{"topic_shift": true, "utterance": "What happens in the event that the owner, partner or official of the company was found guilty of a felony or misdemeanor?", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "If a company owner, partner or officer who owns or operates the facility has a felony or misdemeanor conviction or is lost since the last renewal of the facility certificate", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2530"}
{"topic_shift": false, "utterance": "xdfsgrg", "session_id": "doc2dial_2256"}
{"topic_shift": true, "utterance": "Alright, first you need to try to resolve the issue with the management of the business and keep a written record of all contacts with management in addition to details.", "session_id": "doc2dial_2256"}
{"topic_shift": false, "utterance": "Are interested to do this process electronically?", "session_id": "doc2dial_2256"}
{"topic_shift": false, "utterance": "Sound interesting, but no, thanks.", "session_id": "doc2dial_2256"}
{"topic_shift": true, "utterance": "It's possible to get an inspection related to a check after the repair?", "session_id": "doc2dial_2256"}
{"topic_shift": false, "utterance": "Yes, it's possible. To make sure everything is correct.", "session_id": "doc2dial_2256"}
{"topic_shift": true, "utterance": "Do you recommend any shop in particular?", "session_id": "doc2dial_2256"}
{"topic_shift": false, "utterance": "We recommend you to use only registered shops.", "session_id": "doc2dial_2256"}
{"topic_shift": true, "utterance": "There won't be problems if I receive a court settlement?", "session_id": "doc2dial_2256"}
{"topic_shift": false, "utterance": "If  that's the case, then the resolution and restitution through the  dmv is not available.", "session_id": "doc2dial_2256"}
{"topic_shift": true, "utterance": "Is there any way to know which shops are registered?", "session_id": "doc2dial_2256"}
{"topic_shift": false, "utterance": "To be sure the shop is a registered one, there's a green and white \"registered state of new york motor vehicle repair shop\" shop outside the place and a dmv registration certificate inside.", "session_id": "doc2dial_2256"}
{"topic_shift": false, "utterance": "Hello I need information about the Disability Determination Process", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "Disability Home", "session_id": "doc2dial_636"}
{"topic_shift": true, "utterance": "How can I request benefits?", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "You must submit a request as soon as you disable", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "have you requested it?", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "yes i tried", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "Disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "When do they pay the benefit?", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "We paid SSI disability benefits for the first full month after the date you filed your claim or, if later, the date you become eligible for SSI.", "session_id": "doc2dial_636"}
{"topic_shift": true, "utterance": "and the evaluation of disability that another name receives?", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "Disability Assessment under Social Security Also known as The Blue Book", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "there are other publications that can give me more information about disability benefits", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "publications include The Disability Starter Kit will help you prepare for your disability interview or online application. The kits are available for adults and for children under 18 years of age.", "session_id": "doc2dial_636"}
{"topic_shift": true, "utterance": "How can I request benefits?", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "You can apply for disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "session_id": "doc2dial_636"}
{"topic_shift": false, "utterance": "Why are Master Promissory Notes necessary?", "session_id": "doc2dial_3148"}
{"topic_shift": false, "utterance": "An MPN is necessary because it is a legal document in which you promise to repay your loan plus accrued interest and fees to the U.S. Department of Education and it explains the terms and conditions of your loan.", "session_id": "doc2dial_3148"}
{"topic_shift": true, "utterance": "Do I need a MPN for a Direct PLUS Loan?", "session_id": "doc2dial_3148"}
{"topic_shift": false, "utterance": "Yes, you would use a MPN for a Direct PLUS Loans available to eligible graduate students.", "session_id": "doc2dial_3148"}
{"topic_shift": true, "utterance": "Do you need to complete an MPN?", "session_id": "doc2dial_3148"}
{"topic_shift": false, "utterance": "Yes, I do need to complete an MPN.", "session_id": "doc2dial_3148"}
{"topic_shift": true, "utterance": "Do you know how long it takes?", "session_id": "doc2dial_3148"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3148"}
{"topic_shift": true, "utterance": "Can I receive more than one loan under an MPN?", "session_id": "doc2dial_3148"}
{"topic_shift": false, "utterance": "Yes, you might receive more than one loan under an MPN over a period of 10 years to pay for your educational costs; but you must be at a school that is authorized.", "session_id": "doc2dial_3148"}
{"topic_shift": true, "utterance": "What types of loans use MPN?", "session_id": "doc2dial_3148"}
{"topic_shift": false, "utterance": "Direct Unsubsidized Loans available to eligible graduate students and sometime for Direct PLUS Loans use MPN.", "session_id": "doc2dial_3148"}
{"topic_shift": false, "utterance": "Hi, i'm going to take my road test soon, and i know is getting way ahead, but i wanted to know what happens once i pass the test?", "session_id": "doc2dial_1987"}
{"topic_shift": true, "utterance": "Once you pass your test, the license examiner will give you an interim license. Until you receive your photo drive license by mail in a period of two weeks, the interim license will allow you to drive, so keep it along you photo learner permit all the time.", "session_id": "doc2dial_1987"}
{"topic_shift": false, "utterance": "Wow, that's cool, and what if i'm still under 18? Is there any advice you could give me?", "session_id": "doc2dial_1987"}
{"topic_shift": false, "utterance": "If you still underage, then you must know you have to obey any restrictions for those junior drivers. For more information, please check the Graduated Driver License law and restrictions.", "session_id": "doc2dial_1987"}
{"topic_shift": true, "utterance": "Um, ok, i'll check that out. Listen, i went for that myself, but i wanted to know for a friend. Where she can find more information about pre-licensing certificate?", "session_id": "doc2dial_1987"}
{"topic_shift": false, "utterance": "Very simple. Just need to tell her to check the Prepare for your Road Test document. There she'll find out all the info she wants to know, as the fee she must pay, for example.", "session_id": "doc2dial_1987"}
{"topic_shift": true, "utterance": "Thanks, i'll tell her. uh, i don't want to think about it, but, what happens if i fail may test?", "session_id": "doc2dial_1987"}
{"topic_shift": false, "utterance": "I understand your concerns. In that case, you'll be able to keep using your learner permit until you get another road test.", "session_id": "doc2dial_1987"}
{"topic_shift": false, "utterance": "Ok ,but what if my permit expires before that? Can i get a new one and not miss my test?", "session_id": "doc2dial_1987"}
{"topic_shift": false, "utterance": "Yes, you must get a new one before your new road test. You should check Get a learner permit for more info about it.", "session_id": "doc2dial_1987"}
{"topic_shift": false, "utterance": "I need PSLF information?", "session_id": "doc2dial_3160"}
{"topic_shift": true, "utterance": "Do you have PSLF questions?", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "yes a few", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "You can have a look at the PSLF FAQ page", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "anything else in case I can't find what I need?", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "You can contact FedLoan Servicing at 1-855-265-4038.", "session_id": "doc2dial_3160"}
{"topic_shift": true, "utterance": "do contractors qualify for the loan forgiveness?", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "You have to be directly employed by a qualifying employer for your employment to count toward PSLF", "session_id": "doc2dial_3160"}
{"topic_shift": true, "utterance": "what can I do if I missed sending in some employment certification forms?", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "When you apply for forgiveness, you will be asked to submit an Employment Certification Form for each employer you worked for while making the required 120 qualifying monthly payments.", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "do we need to be employed at a federal job when we apply?", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "You must be working for a qualifying employer at the time you submit the application for forgiveness and at the time the remaining balance on your loan is forgiven.", "session_id": "doc2dial_3160"}
{"topic_shift": false, "utterance": "hi i need help about GI Bill Eligibility and Other Education Benefits", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "Learn about the GI Bill eligibility requirements and find out if you can get these benefits. s [3] VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "Who can choose this benefit?", "session_id": "doc2dial_1777"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "Is an officer of the Selected Reserve who agreed to serve 6 years in addition to his initial service obligation?", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "Does it meet the other requirements?", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "I dont know", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1777"}
{"topic_shift": true, "utterance": "Can I get VA education benefits through the GI Post-9/11 Bill?", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "You may be able to earn benefits through your post-9/11 GI bill if you have been on active duty for at least 90 days, either continuously or interrupted for shorter periods of time, after 10 September 2001.", "session_id": "doc2dial_1777"}
{"topic_shift": false, "utterance": "I'd like information on how to apply for a Veterans Housing Assistance Grant please.", "session_id": "doc2dial_1011"}
{"topic_shift": true, "utterance": "Yes we have information applying for a housing grant as a Veteran or Servicemember with a service - connected disability.", "session_id": "doc2dial_1011"}
{"topic_shift": true, "utterance": "Would you also like information about our other services?", "session_id": "doc2dial_1011"}
{"topic_shift": false, "utterance": "Do you have anything about Vocational Rehabilitation and Employment VR&E?", "session_id": "doc2dial_1011"}
{"topic_shift": false, "utterance": "Yes we will show you how to file a claim for Disability Compensation Pay for conditions related to your military service.", "session_id": "doc2dial_1011"}
{"topic_shift": true, "utterance": "How does it impact my home loan with VA?", "session_id": "doc2dial_1011"}
{"topic_shift": false, "utterance": "If you have a VA direct or VA-backed home loan or Specially Adapted Housing grant, we can show you how to get help.", "session_id": "doc2dial_1011"}
{"topic_shift": false, "utterance": "Are there any additional charges implied?", "session_id": "doc2dial_1011"}
{"topic_shift": false, "utterance": "You will be able to find out if you need to pay a VA Loan Funding Fee fee when using your home loan benefits.", "session_id": "doc2dial_1011"}
{"topic_shift": true, "utterance": "I'm in rehab and will need to look for a job soon, can you help me?", "session_id": "doc2dial_1011"}
{"topic_shift": false, "utterance": "Some of the VR&E benefits and services we offer include exploring employment options and getting more training if required.", "session_id": "doc2dial_1011"}
{"topic_shift": true, "utterance": "Where do I call to get one on one help?", "session_id": "doc2dial_1011"}
{"topic_shift": false, "utterance": "You can all the National Call Center for Homeless Veterans to talk in private with a trained VA counsellor for free. The number is 877-424-3838 for help 24 hours a day, 7 days a week.", "session_id": "doc2dial_1011"}
{"topic_shift": false, "utterance": "How canI apply for retirement?", "session_id": "doc2dial_3606"}
{"topic_shift": true, "utterance": "You want to apply for retirement?", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "correct", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "Apply Online", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "I am hard of hearing what do i do?", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "you can call us at TTY1-800-325-0778.", "session_id": "doc2dial_3606"}
{"topic_shift": true, "utterance": "what will they need to see when I apply?", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "you may request one from the state where you were born", "session_id": "doc2dial_3606"}
{"topic_shift": true, "utterance": "when will the benefits start?", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "Can I apply in person?", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3606"}
{"topic_shift": true, "utterance": "what information will they need when I apply?", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "You Need to Apply for Spouse 's or Divorced Spouse 's Benefits [27] Information - Form SSA-2", "session_id": "doc2dial_3606"}
{"topic_shift": false, "utterance": "Where exactly do I apply?", "session_id": "doc2dial_178"}
{"topic_shift": true, "utterance": "Apply For Benefits Onliner If you want to apply for retirement benefits , disability benefits , or just Medicare and you meet certain criteria", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "That does not apply to me", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "ok that is fine, If you want to apply for retirement benefits , disability benefits , or just Medicare and you meet certain criteria", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "can I complete it online?", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "If you want to apply for retirement benefits , disability benefits , or just Medicare and you meet certain criteria you can complete your application online", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "Oh okay no problem", "session_id": "doc2dial_178"}
{"topic_shift": true, "utterance": "Does my spouse get benefits?", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "Even if you never worked under Social Security ,s you may still qualify for benefits if you are the", "session_id": "doc2dial_178"}
{"topic_shift": true, "utterance": "How can I get benefits", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "Social Security can provide you , your spouse , and other eligible members of your family with benefits :   [2] when you retire ;     [3] if you become disabled ; [4] and   [5] when you die .", "session_id": "doc2dial_178"}
{"topic_shift": false, "utterance": "Hello there, I have some questions about obtaining a driver license.", "session_id": "doc2dial_2518"}
{"topic_shift": false, "utterance": "Of course. New York State residents age 16 or over can apply for a New York driver license.", "session_id": "doc2dial_2518"}
{"topic_shift": true, "utterance": "What will happen after I pass my road test?", "session_id": "doc2dial_2518"}
{"topic_shift": false, "utterance": "Have you passed your road test?", "session_id": "doc2dial_2518"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_2518"}
{"topic_shift": false, "utterance": "Well, can you still tell me what happens after I pass it, please?", "session_id": "doc2dial_2518"}
{"topic_shift": false, "utterance": "After passing the road test the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks.", "session_id": "doc2dial_2518"}
{"topic_shift": true, "utterance": "Can I prove my residence by showing that I lived in an apartment in NY for a year?", "session_id": "doc2dial_2518"}
{"topic_shift": false, "utterance": "Yes. A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration. A judge considers the law and the evidence of your intent and decides if you are a resident of New York State.", "session_id": "doc2dial_2518"}
{"topic_shift": true, "utterance": "And what do I have to do before I can get a license?", "session_id": "doc2dial_2518"}
{"topic_shift": false, "utterance": "Before you can get a license, you must apply for a learner permitat DMV office and take the written test. You can prepare by reading the New York State Drivers Manual and taking practice tests.", "session_id": "doc2dial_2518"}
{"topic_shift": false, "utterance": "can I get benefits while working?", "session_id": "doc2dial_3612"}
{"topic_shift": true, "utterance": "You are wanting to know if you can work while getting benefits, correct?", "session_id": "doc2dial_3612"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3612"}
{"topic_shift": false, "utterance": "How Much Can I Earn And Still Get Benefits?", "session_id": "doc2dial_3612"}
{"topic_shift": false, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit", "session_id": "doc2dial_3612"}
{"topic_shift": true, "utterance": "How is it calculated?", "session_id": "doc2dial_3612"}
{"topic_shift": false, "utterance": "we will recalculate your benefit amount", "session_id": "doc2dial_3612"}
{"topic_shift": true, "utterance": "how much can I still earn?", "session_id": "doc2dial_3612"}
{"topic_shift": false, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit , your earnings may reduce your benefit amount .", "session_id": "doc2dial_3612"}
{"topic_shift": false, "utterance": "what is the yearly limit?", "session_id": "doc2dial_3612"}
{"topic_shift": false, "utterance": "For 2019 , that limit is $ 17,64", "session_id": "doc2dial_3612"}
{"topic_shift": false, "utterance": "I need help with VA housing", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "VA housing assistance can help Veterans, service members, and their surviving spouses to buy a home or refinance a loan. We also offer benefits and services to help you build, improve, or keep your current home.  We can help you find out how to apply for and manage the Veterans housing assistance benefits you have earned.", "session_id": "doc2dial_1005"}
{"topic_shift": true, "utterance": "can you help me with a housing grant?", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "Yes we can help you apply for a housing grant as a Veteran or service member with a service-connected disability.", "session_id": "doc2dial_1005"}
{"topic_shift": true, "utterance": "Will you need help with any other VA benefits and services?", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "yes, I will need help with disability compensation", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "Okay, we can help you file a claim for compensation for conditions related to your military service", "session_id": "doc2dial_1005"}
{"topic_shift": true, "utterance": "is there help for when we have problems paying our VA mortgage?", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "We can help avoid foreclosure if you are struggling to make your mortgage payments .", "session_id": "doc2dial_1005"}
{"topic_shift": true, "utterance": "Do you have female social workers that work with at risk vets?", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "Yes, you can ask for the Women Veterans Program Manager.  I can help you find the nearest VA medical center so they can work with you.", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "can you help if we need assistance ASAP?", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "Yes, you can connect with our qualified Veterans Crisis Line responders for confidential help.  Many of them are Veterans themselves .The service is private , free , and available 24/7 .", "session_id": "doc2dial_1005"}
{"topic_shift": true, "utterance": "and about the housing assistance, can you also help me with the certificate of eligibility?", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "Yes, we can give you instructions on how to apply for your VA home loan Certificate of Eligibility and what to do next depending on your loan type", "session_id": "doc2dial_1005"}
{"topic_shift": false, "utterance": "can you give me details of Types of Veteran ID cards", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "here are many types of identification cards you can use to show you re a Veteran. You only need to have one of them for this purpose", "session_id": "doc2dial_1763"}
{"topic_shift": true, "utterance": "is there a state limitation?", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "Depending on your status , the DoD issues either a Common Access Card CAC or a Uniformed Services ID Card USID", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "For the Department of Defense Identification Card which requirements I must meet", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "You re In the National Guard , the Reserves , the Selected Reserves , or Inactive Ready Reserve", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "If I have a DoD ID card", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "you don t need to request another type of photo ID card to prove you re a Veteran or to get retail or business discounts .", "session_id": "doc2dial_1763"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "Served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "Received an honorable or general discharge under honorable conditions", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1763"}
{"topic_shift": false, "utterance": "Could I be eligible to have all or part of my Federal Perkins Loan canceled?", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "Yes, it is possible and you would have to apply to see if you are eligible.", "session_id": "doc2dial_3174"}
{"topic_shift": true, "utterance": "Is there Perkins Loan Teacher cancellation?", "session_id": "doc2dial_3174"}
{"topic_shift": true, "utterance": "Do you know if you are eligible for Perkins Loan cancellation?", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "Yes, I think I am eligible.", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "Then you know that you qualify for up to 100% cancellation of Federal Perkins Loan if you have served full-time in a public or nonprofit elementary or secondary school system?", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "Yes, I know this information.", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "Do you work in a school serving students from low-income families?", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "Are you a special education teacher?", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "No, I am not a special education teacher.", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "Are you in any of the fields of mathematics, science, foreign languages, or bilingual education that the state education agency has a shortage of qualifed teachers?", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "No, that is not the case.", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "Then you do not qualify for 100% cancellation of your Federal Perkins Loan.", "session_id": "doc2dial_3174"}
{"topic_shift": false, "utterance": "hello how I get a military skills test exemption", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "Do you have military experience driving commercial motor vehicles?", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "In that case you can request an exemption from the NYS CDL skills test when you apply for a CDL.", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "Currently you must have a valid New York State Driver's License or have a valid exit from the State Driver's License to be exchanged for a New York State Driver's License\u00a0 meet all other requirements to qualify for a New York State commercial driver's license; See Get a Commercial Driver's License", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "What requirements do I need to meet to qualify for this exemption?", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "As I told you earlier, you must currently have a valid New York State driver's license or have a valid state driver's license exit to be exchanged for a New York State driver's license that\u00a0\u00a0 meet all other requirements to qualify for a New York State commercial driver's license; See Obtain a Commercial Driver's License", "session_id": "doc2dial_2281"}
{"topic_shift": true, "utterance": "OK thanks. What is the main theme of this guide?", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "the main topic is Commercial Drivers", "session_id": "doc2dial_2281"}
{"topic_shift": true, "utterance": "What should I present at the DMV office?", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "You will be asked for the following at a DMV office", "session_id": "doc2dial_2281"}
{"topic_shift": false, "utterance": "Hello. I would like to file an appeal to a veterans law judge and need some information. Can you help me?", "session_id": "doc2dial_839"}
{"topic_shift": true, "utterance": "Of course. If you need help with filing an appeal, you can download VA Form 10182: Board Appeal PDF.", "session_id": "doc2dial_839"}
{"topic_shift": true, "utterance": "Would you like to know if you qualify for a board appeal?", "session_id": "doc2dial_839"}
{"topic_shift": false, "utterance": "Yes, that'd be really nice.", "session_id": "doc2dial_839"}
{"topic_shift": false, "utterance": "You can request a board appeal after an initial claim, supplemental claim, or higher-level review decision. You can't request 2 board appeals in a row.", "session_id": "doc2dial_839"}
{"topic_shift": true, "utterance": "Alright, I get that. Who is going to review my appeal once I filed it?", "session_id": "doc2dial_839"}
{"topic_shift": false, "utterance": "A judge at the Board of Veterans Appeals in Washington, D.C., will review your case.", "session_id": "doc2dial_839"}
{"topic_shift": true, "utterance": "I see. And what if I want them to review a decision? What is the time limit to request a review?", "session_id": "doc2dial_839"}
{"topic_shift": false, "utterance": "You have 1 year from the date on your decision to request a decision review, unless you have a fiduciary claim or a multiple party claim.", "session_id": "doc2dial_839"}
{"topic_shift": true, "utterance": "Thanks, that was helpful. So if I disagree with a decision of the board, I can contest it, right?", "session_id": "doc2dial_839"}
{"topic_shift": false, "utterance": "Yes, if you have new and relevant evidence that supports your case, you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_839"}
{"topic_shift": true, "utterance": "What do I need to consider if I want to present new evidence?", "session_id": "doc2dial_839"}
{"topic_shift": false, "utterance": "For more information on this, you can download VA Form 20 - 0995: Supplemental Claim PDF.", "session_id": "doc2dial_839"}
{"topic_shift": true, "utterance": "Will do. One more question, if VA schedules an exam for me, do I need to attend it?", "session_id": "doc2dial_839"}
{"topic_shift": false, "utterance": "Yes, please be sure not to miss it.", "session_id": "doc2dial_839"}
{"topic_shift": false, "utterance": "Can you please help me find out about co-op training?", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "I certainly can.  A college or university co-op training program lets you get full-time work experience in between periods of going to school full time.   You may be able to get help paying for some of your costs like books, tuition, and housing if you are part of a co-op.", "session_id": "doc2dial_1788"}
{"topic_shift": true, "utterance": "What education benefits can I get for co-op training?", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "You may be able to get money for books,tuition, and housing if you meet all of the requirements.", "session_id": "doc2dial_1788"}
{"topic_shift": true, "utterance": "How much will I most likely get if I join a co-op training program?", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "The amount that is covered is based on the benefit that you use.", "session_id": "doc2dial_1788"}
{"topic_shift": true, "utterance": "Can the benefit be used to help cover the expense of housing?", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "It can indeed be used for tuition, books, and housing, yes.", "session_id": "doc2dial_1788"}
{"topic_shift": true, "utterance": "Who is this program for?", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "This is a program for veterans.", "session_id": "doc2dial_1788"}
{"topic_shift": true, "utterance": "Are there any requirements that need to be met to qualify for the program?", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "Are you using VA educational assistance and enrolled at an approved Institution of Higher Learning and in an educational program that requires part-time study and part-time work or training?", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "I am not yet, no, but I would like to begin my education and this sounds like it may be very helpful.", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "If you are not meeting those criteria then you are not eligible for this veterans' benefit.", "session_id": "doc2dial_1788"}
{"topic_shift": false, "utterance": "Yeah, i'm looking to know more about escort driver certification.", "session_id": "doc2dial_1950"}
{"topic_shift": true, "utterance": "Are you looking for requirements for that certification?", "session_id": "doc2dial_1950"}
{"topic_shift": false, "utterance": "Yes, that's correct. I want to know when i need one?", "session_id": "doc2dial_1950"}
{"topic_shift": false, "utterance": "No problem. That certification is mandatory if you escort dimensional loads through highways in NYS  or if you act as a flag person for that type of load.", "session_id": "doc2dial_1950"}
{"topic_shift": true, "utterance": "Ok, thanks. And, what kind of penalties do i have with one of those certifications?", "session_id": "doc2dial_1950"}
{"topic_shift": false, "utterance": "Could be ranging from fines up to a variety of penalties. that would depend on your's violation nature.", "session_id": "doc2dial_1950"}
{"topic_shift": true, "utterance": "Of course. You know, i would like to operate legally as an escort driver in NYS, what can i do in order to do that?", "session_id": "doc2dial_1950"}
{"topic_shift": false, "utterance": "If you want to get your legal status, first of all you must possess a valid NYS Certified Vehicle Escort Certificate or also known as form MV-64. That document should always accompany you whenever you are driving escort vehicle in NYS.", "session_id": "doc2dial_1950"}
{"topic_shift": true, "utterance": "Ok, taking notes about it. another question. How do i know if a DMV office is offering this certification test?", "session_id": "doc2dial_1950"}
{"topic_shift": false, "utterance": "That's easy. Whenever a DMV office put a offer fo that certificate, you'll find out checking the Office Hours area for that particular office.", "session_id": "doc2dial_1950"}
{"topic_shift": false, "utterance": "What is the VA dental insurance program?", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "The VA dental Insurance Program or VADIP offers discounted private dental insurance for Veterans and their family members who meet the requirements.", "session_id": "doc2dial_3821"}
{"topic_shift": true, "utterance": "How would I know if I am eligible for VA Dental Insurance Program?", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "You need to meet our requirements to be eligible for VADIP.", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "What requirements must be true?", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "Are you a Veteran who enrolled in VA health care?", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "Yes, I am enrolled in VA healthcare.", "session_id": "doc2dial_3821"}
{"topic_shift": true, "utterance": "What is important to know about VA Dental Insurance Program benefits and how to enroll?", "session_id": "doc2dial_3821"}
{"topic_shift": true, "utterance": "Do you know if you might want to buy private dental insurance through VADIP as a Veteran?", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "Yes, I really want to buy private dental insurance through VADIP.", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "Do you know if you are eligible for free dental care from the VA health care?", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "No, I do not know that information?", "session_id": "doc2dial_3821"}
{"topic_shift": false, "utterance": "I need help with the benefits planner for retirement.", "session_id": "doc2dial_187"}
{"topic_shift": true, "utterance": "Do you need to know about the Government Pension Offset or GPO?", "session_id": "doc2dial_187"}
{"topic_shift": false, "utterance": "Yes I need to learn about the GPO.", "session_id": "doc2dial_187"}
{"topic_shift": false, "utterance": "Will you receive a pension for work not covered by Social Security such as a government employee?", "session_id": "doc2dial_187"}
{"topic_shift": false, "utterance": "Yes, I will receive pension for work not covered by Social Security.", "session_id": "doc2dial_187"}
{"topic_shift": false, "utterance": "If that is the case, then any Social Security benefits you may be eligible for it will be reduced but you will still get some.", "session_id": "doc2dial_187"}
{"topic_shift": true, "utterance": "What do i need to do to estimate my future spouse's benefits under GPO?", "session_id": "doc2dial_187"}
{"topic_shift": false, "utterance": "You need the estimated gross monthly amount of your pension for your government job not covered by Social Security and the monthly amount of your Social Security benefit as a spouse before the effect of GPO.", "session_id": "doc2dial_187"}
{"topic_shift": true, "utterance": "Will I be eligible for Social Security retirement benefit based on my own earnings?", "session_id": "doc2dial_187"}
{"topic_shift": false, "utterance": "Do you have a higher benefit based on your spouse's earnings?", "session_id": "doc2dial_187"}
{"topic_shift": false, "utterance": "No my earnings are lower than my spouse's.", "session_id": "doc2dial_187"}
{"topic_shift": false, "utterance": "you can help me apply for a Veteran ID card", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "A Veteran ID Card is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses. We can help you find out if you are eligible for a Veteran ID Card and how to apply.", "session_id": "doc2dial_3835"}
{"topic_shift": true, "utterance": "what do I need so I can get one?", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "I can ask you a couple of questions to see if you are eligible for a Veteran ID Card.Have you served on active duty , in the Reserves , or in the National Guard including the Coast Guard?", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "Then you are not eligible for a Veteran ID Card.", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "what? I needed to be active or reserves?", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "You needed to meet both requirements to be eligible and one was that you had served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "session_id": "doc2dial_3835"}
{"topic_shift": true, "utterance": "if I had one where could I have used it for discounts?", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "You can use it to get discounts offered to Veterans at many restaurants , hotels , stores , and other businesses", "session_id": "doc2dial_3835"}
{"topic_shift": true, "utterance": "so you are sending vets to certain places and everyone profits?", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "Retail vendors volunteer to take part in this discount program. If a business decides to provide discounts to Veterans, it doesn\u2019t mean that we are recommending or favoring that business.", "session_id": "doc2dial_3835"}
{"topic_shift": false, "utterance": "Can you help me with retirement benefits?", "session_id": "doc2dial_193"}
{"topic_shift": true, "utterance": "Is it for your spouse?", "session_id": "doc2dial_193"}
{"topic_shift": false, "utterance": "No, my spouse's.", "session_id": "doc2dial_193"}
{"topic_shift": true, "utterance": "Are you affected by the GPO?", "session_id": "doc2dial_193"}
{"topic_shift": false, "utterance": "Yes, I have a pension from a job not covered by Social Security.", "session_id": "doc2dial_193"}
{"topic_shift": false, "utterance": "Do you want to estimate your spouse's benefits?", "session_id": "doc2dial_193"}
{"topic_shift": false, "utterance": "Not yet.", "session_id": "doc2dial_193"}
{"topic_shift": false, "utterance": "What information do I need to do that?", "session_id": "doc2dial_193"}
{"topic_shift": false, "utterance": "You need your estimated gross monthly income for your pension and the estimated monthly amount of your spousal benefits.", "session_id": "doc2dial_193"}
{"topic_shift": true, "utterance": "Are there any exemptions to the GPO?", "session_id": "doc2dial_193"}
{"topic_shift": false, "utterance": "Yes, you can refer to the section called \"When won't my Social Security benefits be reduced?\"", "session_id": "doc2dial_193"}
{"topic_shift": false, "utterance": "Hi, I'm looking for information regarding replacement of a title certificate", "session_id": "doc2dial_1944"}
{"topic_shift": true, "utterance": "Can I replace a title certificate online?", "session_id": "doc2dial_1944"}
{"topic_shift": true, "utterance": "Can I order the replacement certificate online?", "session_id": "doc2dial_1944"}
{"topic_shift": false, "utterance": "To order a replacement title certificate online, you must be the owner of the vehicle, you must have a current UD address on file with the DMV and the vehicle in question must be registered and titled in New York State", "session_id": "doc2dial_1944"}
{"topic_shift": true, "utterance": "What happens if I apply for a replacement title certificate at a DMV office?", "session_id": "doc2dial_1944"}
{"topic_shift": false, "utterance": "You won't receive your replacement title certificate at the DMV office, they are printed at an off-site facility and are mailed to the owner", "session_id": "doc2dial_1944"}
{"topic_shift": true, "utterance": "Where is the replacement certificate sent if the registration for the vehicle is in my name?", "session_id": "doc2dial_1944"}
{"topic_shift": false, "utterance": "The re[placement is mailed to the address that is held on file for you. If you wish to amend this address, please do this online before replacing your title certificate", "session_id": "doc2dial_1944"}
{"topic_shift": true, "utterance": "I need further information about replacing a title certificate only", "session_id": "doc2dial_1944"}
{"topic_shift": false, "utterance": "For a title certificate only replacement, you must use the Application for Title Only PDF (6) MV-82TON and follow the instructions carefully", "session_id": "doc2dial_1944"}
{"topic_shift": false, "utterance": "Is there an easy way to check a title or lien status?", "session_id": "doc2dial_2295"}
{"topic_shift": true, "utterance": "yes, do you want to do it online?", "session_id": "doc2dial_2295"}
{"topic_shift": false, "utterance": "No, not really into filing online.", "session_id": "doc2dial_2295"}
{"topic_shift": true, "utterance": "Do you have a lien not listed?", "session_id": "doc2dial_2295"}
{"topic_shift": false, "utterance": "No, I do not have a lien not listed?", "session_id": "doc2dial_2295"}
{"topic_shift": true, "utterance": "Do you want to do a Customer Lien Inquiry?", "session_id": "doc2dial_2295"}
{"topic_shift": false, "utterance": "Yes, I would like to do a Customer Lien Inquiry.", "session_id": "doc2dial_2295"}
{"topic_shift": false, "utterance": "You would need to provide your contact information if you are a lending institution and provide your lien code.", "session_id": "doc2dial_2295"}
{"topic_shift": false, "utterance": "What is the process of emailing the form?", "session_id": "doc2dial_2295"}
{"topic_shift": false, "utterance": "You need to click on the email address show on the form to open an email, or open an email and paste the address into the To line and then attach the completed form and send it.", "session_id": "doc2dial_2295"}
{"topic_shift": true, "utterance": "What topic can I look online?", "session_id": "doc2dial_2295"}
{"topic_shift": false, "utterance": "You can look under the topic Registration.", "session_id": "doc2dial_2295"}
{"topic_shift": false, "utterance": "Hello, I wonder once you have applied to the benefit, what should I do?", "session_id": "doc2dial_805"}
{"topic_shift": true, "utterance": "After you complete the process, we will review it and contact you if we have any questions. Be aware if you are asked for any other document.", "session_id": "doc2dial_805"}
{"topic_shift": true, "utterance": "If you are not eligible, can you appeal to the decision?", "session_id": "doc2dial_805"}
{"topic_shift": false, "utterance": "Of course, you must also request a written appeal within 60 days of receiving our decision.", "session_id": "doc2dial_805"}
{"topic_shift": false, "utterance": "It is important that you search for information on the subject.", "session_id": "doc2dial_805"}
{"topic_shift": false, "utterance": "Where can I find more information?", "session_id": "doc2dial_805"}
{"topic_shift": false, "utterance": "You can search for titles referring to Appeal a decision.", "session_id": "doc2dial_805"}
{"topic_shift": true, "utterance": "What are the steps to apply online?", "session_id": "doc2dial_805"}
{"topic_shift": false, "utterance": "You have to follow a series of steps to achieve this end.", "session_id": "doc2dial_805"}
{"topic_shift": true, "utterance": "Do I need information on how to include other family members when I applied?", "session_id": "doc2dial_805"}
{"topic_shift": false, "utterance": "Watch for us to let you know if you can receive benefits.", "session_id": "doc2dial_805"}
{"topic_shift": true, "utterance": "What requirements should I bring?", "session_id": "doc2dial_805"}
{"topic_shift": false, "utterance": "ask your local Social Security office they should inform you.", "session_id": "doc2dial_805"}
{"topic_shift": false, "utterance": "Camp Lejeune water contamination health issues", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "yes i served  at Corps Air Station MCAS New River", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "you may have had contact with contaminants in the drinking water there .", "session_id": "doc2dial_3809"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "be sure to state that you re applying for one or more of the presumed Camp Lejeune illnesses , and upload evidence like a doctor s report or medical test results .", "session_id": "doc2dial_3809"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "no more de 25 cumulative days from August 1953 through December 1987", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "sorry then you do not meet the requirements to be eligible for this benefit", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you meet all of the requirements listed", "session_id": "doc2dial_3809"}
{"topic_shift": false, "utterance": "How do I access retirement benefits over the phone?", "session_id": "doc2dial_811"}
{"topic_shift": true, "utterance": "Call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. to 5:30 p.m. , Monday through Friday", "session_id": "doc2dial_811"}
{"topic_shift": false, "utterance": "do you want to apply by phone?", "session_id": "doc2dial_811"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_811"}
{"topic_shift": true, "utterance": "Can you give me some tips for using the online application?", "session_id": "doc2dial_811"}
{"topic_shift": false, "utterance": "We ve worked hard to make applying online as simple as possible while also keeping your information safe", "session_id": "doc2dial_811"}
{"topic_shift": true, "utterance": "how to look for the answer?", "session_id": "doc2dial_811"}
{"topic_shift": false, "utterance": "You ll receive a letter in the mail with our decision", "session_id": "doc2dial_811"}
{"topic_shift": false, "utterance": "you included information about other family members when you applied ?", "session_id": "doc2dial_811"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_811"}
{"topic_shift": true, "utterance": "how to withdraw my application", "session_id": "doc2dial_811"}
{"topic_shift": false, "utterance": "life changes occur after you submit your application . You have up to 12 months to withdraw your application , if you change your mind . You will be required to repay any benefits you ve already received", "session_id": "doc2dial_811"}
{"topic_shift": false, "utterance": "Hello, I need some help registering my moped. Could you help me out?", "session_id": "doc2dial_1978"}
{"topic_shift": true, "utterance": "I know there are some documents I have to take to DMV in order to register my moped, but I don't know all of them, can you tell me what should I take to DMV?", "session_id": "doc2dial_1978"}
{"topic_shift": false, "utterance": "Before you go to DMV you have to complete the Document Guide to make sure you take the correct documents with you.", "session_id": "doc2dial_1978"}
{"topic_shift": true, "utterance": "Okey, thanks. Just to be sure I own a moped and not a normal motorcycle, what is exactly what DMV consider a moped?", "session_id": "doc2dial_1978"}
{"topic_shift": false, "utterance": "New York law (not DMV specifically), defines a moped/motor scooter as \"limited use vehicles with two or three wheels\". But generally speaking a moped is a small motorcycle with bicycle pedals.", "session_id": "doc2dial_1978"}
{"topic_shift": true, "utterance": "Great! Hey, I just read the Document Guide and realised I don't have any of the documents to proof my age and identity. What can I do in that scenario?", "session_id": "doc2dial_1978"}
{"topic_shift": false, "utterance": "You must provide other kinds of proof, don't limit yourself just to the documents listed.", "session_id": "doc2dial_1978"}
{"topic_shift": false, "utterance": "My county is not listed in the online reservation.", "session_id": "doc2dial_1978"}
{"topic_shift": false, "utterance": "See our office locations and hours here www.dmv.com/locations/counties", "session_id": "doc2dial_1978"}
{"topic_shift": true, "utterance": "Thanks. One more question, are there any special requirements to operate a moped here in New York?", "session_id": "doc2dial_1978"}
{"topic_shift": false, "utterance": "They are exactly the same as motorcycles. Having a driver license is a MUST and you have to register your moped in order to drive it. There are a few exceptions to these requirements that you can see in the Document Guide section B", "session_id": "doc2dial_1978"}
{"topic_shift": false, "utterance": "hello could you help me to choose the MPN of direct loan that I want to obtain", "session_id": "doc2dial_3028"}
{"topic_shift": true, "utterance": "are you an undergraduate student?", "session_id": "doc2dial_3028"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3028"}
{"topic_shift": true, "utterance": "a graduate / professional student?", "session_id": "doc2dial_3028"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3028"}
{"topic_shift": true, "utterance": "father of a college student?", "session_id": "doc2dial_3028"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3028"}
{"topic_shift": false, "utterance": "Use this MPN for direct PLUS loans available to eligible parents of eligible dependent undergraduate students.", "session_id": "doc2dial_3028"}
{"topic_shift": true, "utterance": "okay. and could you tell me what a Master Note is?", "session_id": "doc2dial_3028"}
{"topic_shift": false, "utterance": "The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the U.S. Department of Education.", "session_id": "doc2dial_3028"}
{"topic_shift": false, "utterance": "and is this document legal?", "session_id": "doc2dial_3028"}
{"topic_shift": false, "utterance": "Of course The Master Promissory Note MPN is a legal document", "session_id": "doc2dial_3028"}
{"topic_shift": false, "utterance": "I'd like to learn more about medicare premiums, please.", "session_id": "doc2dial_756"}
{"topic_shift": false, "utterance": "Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.", "session_id": "doc2dial_756"}
{"topic_shift": true, "utterance": "What if my income isn't greater than the limits stated on your website?", "session_id": "doc2dial_756"}
{"topic_shift": false, "utterance": "In that case this law does not apply to you.", "session_id": "doc2dial_756"}
{"topic_shift": true, "utterance": "And what if I don't get monthly payments at all?", "session_id": "doc2dial_756"}
{"topic_shift": false, "utterance": "Then you'll get a separate bill from another federal agency, such as the Centers for Medicare & Medicaid Services or the Railroad Retirement Board.", "session_id": "doc2dial_756"}
{"topic_shift": true, "utterance": "What if my income has become less due to the current crisis?", "session_id": "doc2dial_756"}
{"topic_shift": false, "utterance": "Has your income gone down due to any situation, and does the change make a difference in the income level we consider?", "session_id": "doc2dial_756"}
{"topic_shift": false, "utterance": "No, not really.", "session_id": "doc2dial_756"}
{"topic_shift": true, "utterance": "One final question: do I need to file an appeal if I'm asking for a new decision, because I now earn less?", "session_id": "doc2dial_756"}
{"topic_shift": false, "utterance": "You don't need to file an appeal if you're requesting a new decision because you experienced one of the events listed and, it made your income go down, or if you've shown us the information we used is wrong.", "session_id": "doc2dial_756"}
{"topic_shift": false, "utterance": "how do i get a learner's permit", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "Obtener un permiso es el primer paso para obtener su licencia de conducir. La mayor\u00eda de las personas solicitan un permiso de Clase 'D - Operador'.  1 Debe tener 16 a\u00f1os o m\u00e1s y debe presentar una solicitud en persona en una oficina del DMV.", "session_id": "doc2dial_2336"}
{"topic_shift": true, "utterance": "tell me the sizes of the exam", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "before your permit expiress take your road test you renew a permit", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "And after I passed the exam?", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "the examiner will give you an interim license that allows you to drive", "session_id": "doc2dial_2336"}
{"topic_shift": true, "utterance": "what should i do for faster service", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "make a reservation online before visiting offices in New York City , Westchester , Nassau , Suffolk , Rockland , Onondaga , Monroe or Albany Counties", "session_id": "doc2dial_2336"}
{"topic_shift": true, "utterance": "how are the written tests", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "study the NY State Driver 's Manual and take the practice tests", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "Do you want to know how much you need to approve?", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "you must get at least 14 of the 20 multiple - choice questions correct", "session_id": "doc2dial_2336"}
{"topic_shift": false, "utterance": "I need help with learner permit fees", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "Okay, the fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live.", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "Do you live in a Metropolitan Commuter Transportation District ?", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "yes, I live in Queens", "session_id": "doc2dial_2450"}
{"topic_shift": true, "utterance": "is there a charge to change something on my permit?", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "The fee to change information (amend) on a driver license or learner permit is $12.50.", "session_id": "doc2dial_2450"}
{"topic_shift": true, "utterance": "and someone wanted me to ask you what they need to include when they ask for a refund if they got a license in another state?", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "If they exchanged their NYS driver license for a driver license in another state, they need to attach a photocopy of their out-of-state driver license to form MV-215", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "when did they need to exchange the license to qualify for a refund?", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "They may qualify for a partial refund if the driver license was surrendered to us or to another state during the first 4 years of the 8-year period", "session_id": "doc2dial_2450"}
{"topic_shift": true, "utterance": "is there a cost to replace a lost learner permit?", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "The fee to replace a learner permit is $17.50.", "session_id": "doc2dial_2450"}
{"topic_shift": false, "utterance": "Hello I received a 'letter' or 'order' from DMV insurance. What I can do?", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "Read the letter or order, view a sample carefully, respond quickly, and contact your insurance company immediately.", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "what if i have a problem", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "have you not solved the problem?", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "The DMV can suspend your vehicle registration and driver's license.", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "and if there is a problem what should I do?", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "In that case it is your responsibility to solve it.", "session_id": "doc2dial_3996"}
{"topic_shift": true, "utterance": "In which cases can registration be suspended?", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "In that case de No     use your vehicle if your insurance coverage is canceled, even if you think it is a mistake   save the plates while solving a problem with your insurance company", "session_id": "doc2dial_3996"}
{"topic_shift": true, "utterance": "What if I have insurance coverage?", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "If you have insurance coverage, also ask your insurance company not to ask your agent or broker to file an electronic insurance coverage notice with the DMV", "session_id": "doc2dial_3996"}
{"topic_shift": true, "utterance": "What if the span exceeds 91 days?", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "Once the lapse is determined, registration and, if the lapse period is 91 days or more, your driver's license will also be suspended for the same number of days. Suspensions may not be effective on the same date.", "session_id": "doc2dial_3996"}
{"topic_shift": false, "utterance": "Do all schools cost the same or do they differ from school to school?", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Yes, all schools are different but we can give you tips on how to lower costs when you go to school.", "session_id": "doc2dial_4021"}
{"topic_shift": true, "utterance": "Are there discounts that colleges could offer?", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Are you going to the same school as one of your parents did or are you considered an alumnus?.", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "No, i am not attending a school one of my parents attended.", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Will there be more than you or another child from your family attending the college?", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "No, I would be the first child in my family attending the school.", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Are you a student government leader or editor of the college newspaper or yearbook?", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "No I am not either a government leader or editor.", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Are you an older aged student or family's main wage earner?", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Yes, I am my family's main wage earner.", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Then you might be able to get a discount on tuition from the school you are attending.", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "What are combined degree programs?", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Combined degree programs or three-year programs allows a student to take all required courses for graduation in three years instead of the normal four years, in turn eliminating the last year costs of education.", "session_id": "doc2dial_4021"}
{"topic_shift": false, "utterance": "Hi. I'm looking for information about the veterans vocational rehabilitation program. I want to know what it is, and if it can help me. Thank you.", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "Sure, no problem. First I would like to ask you are you a veteran or a service member with any disability that impacts your ability to work?", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "Yes, I'm a veteran and I got some illness that interfere with my abilities to work. So I kinda need help to get back to work.", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "Well, don't worry, we understand your concerns. Luckily, the vocational rehabilitation and employment program may help you.", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "This will help me to return my old job, the one I had before my service?", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "That's correct, we can help you to return to your old  work, and we'll keep an track on you, so you have the best results.", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "I've been also thinking into start my own business, just in case I won't be able to return to my old work or I don't feel comfortable on it. You can give some aid on it?", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "Yes, as a veteran or service member, we can help you with the self employment program, so you can start your own business.", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "In case I can't return to my job right now, while I start my own business, I probably will need help to keep my self.", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "For that we can help you with the independent living track so you can live independently as possible if you can't return to work right away.", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "But you can also help me to have job options, right?", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "That's rightt, we have the rapid access to employment track, if you want to match your existing skills with some jobs.", "session_id": "doc2dial_1159"}
{"topic_shift": false, "utterance": "can you give me information about the Fees for a learner's permit and driver's license", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "The fee for your first New York State driver license or permit , or a new license or permit after a revocation , depends on your age when you apply and where you live", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "do you live in the MCTD", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "you want to know the MCTD rate", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2444"}
{"topic_shift": true, "utterance": "details of the Fee to replace a driver's license", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "The fee to replace a driver license or learner permit is $ 17.50", "session_id": "doc2dial_2444"}
{"topic_shift": true, "utterance": "Details of the Fee for changing information on a driver's license", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "The fee to change information amend on a driver license or learner permit is $ 12.50", "session_id": "doc2dial_2444"}
{"topic_shift": true, "utterance": "if you traded my New York State driver's license for an out-of-state driver's license?", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "Attach a photocopy of your license, send the form and required documents to the address on the form to allow up to 12 weeks for restitution to process", "session_id": "doc2dial_2444"}
{"topic_shift": false, "utterance": "hi i need i should take to the DMV office", "session_id": "doc2dial_3982"}
{"topic_shift": true, "utterance": "of course to transfer a registration to another vehicle you need to carry the original title or other proof of ownership", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "do you want a faster service?", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "Yes of course", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "For faster service, make an online reservation before visiting offices in New York, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany counties.", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "What if someone does not want to transfer the registration?", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "If you do not want to transfer the registration, you must deliver the vehicle plates to the DMV. You may be eligible for a refund if you turn in the plates before registration expires.", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "and what else should i bring?", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "You must fill out a completed Application for Registration / Title PDF MV-82", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "What if someone does not want to transfer the record?", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "You must deliver the vehicle plates to the DMV", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "and should I carry the license?", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "is correct you must carry a New York State Driver's License", "session_id": "doc2dial_3982"}
{"topic_shift": true, "utterance": "What if I don't have any of that evidence?", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "there are other tests you can present look at other types of tests you can use.", "session_id": "doc2dial_3982"}
{"topic_shift": false, "utterance": "I want to see what payments will be like for a loan", "session_id": "doc2dial_4035"}
{"topic_shift": false, "utterance": "You can try the Loan SImulator. The Loan Simulator is a new tool to help you make decisions about your student loans. You can use it to find a repayment plan that meets your needs and goals.", "session_id": "doc2dial_4035"}
{"topic_shift": true, "utterance": "will it actually give me a good estimate?", "session_id": "doc2dial_4035"}
{"topic_shift": false, "utterance": "Do you want to get the most realistic results?", "session_id": "doc2dial_4035"}
{"topic_shift": false, "utterance": "Not, if I have to give too much personal information.", "session_id": "doc2dial_4035"}
{"topic_shift": true, "utterance": "Can I just give numbers that are close but not the real thing and start a new simulation to see how different numbers work for me?", "session_id": "doc2dial_4035"}
{"topic_shift": false, "utterance": "Yes, you can see what happens when you borrow more.", "session_id": "doc2dial_4035"}
{"topic_shift": true, "utterance": "Will it show me what happens if I get into financial trouble and stop making payments?", "session_id": "doc2dial_4035"}
{"topic_shift": false, "utterance": "Yes, you can find out the impacts of suspending payments", "session_id": "doc2dial_4035"}
{"topic_shift": true, "utterance": "How do I use this thing?", "session_id": "doc2dial_4035"}
{"topic_shift": false, "utterance": "We will guide you through a series of questions based on your selections", "session_id": "doc2dial_4035"}
{"topic_shift": false, "utterance": "You can answer some questions I have about the social security direct deposit, for starters.", "session_id": "doc2dial_742"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_742"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_742"}
{"topic_shift": false, "utterance": "Do you already receive Social Security or SSI benefits and do you have a bank account?", "session_id": "doc2dial_742"}
{"topic_shift": false, "utterance": "No, I lack a bank account.", "session_id": "doc2dial_742"}
{"topic_shift": true, "utterance": "What if I wasn't receiving social security, but was planning to apply?", "session_id": "doc2dial_742"}
{"topic_shift": false, "utterance": "In that case you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "session_id": "doc2dial_742"}
{"topic_shift": true, "utterance": "Well, of course. That's only logical. So how do I sign up for a direct express card?", "session_id": "doc2dial_742"}
{"topic_shift": false, "utterance": "It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.", "session_id": "doc2dial_742"}
{"topic_shift": false, "utterance": "Back to my original issue. I don't have a bank account. What should I do?", "session_id": "doc2dial_742"}
{"topic_shift": false, "utterance": "You must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_742"}
{"topic_shift": false, "utterance": "how to request personalized dishes", "session_id": "doc2dial_2322"}
{"topic_shift": true, "utterance": "I order personalized plates?", "session_id": "doc2dial_2322"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2322"}
{"topic_shift": false, "utterance": "You can order personalized plates for passenger vehicles , commercial vehicles and motorcycles", "session_id": "doc2dial_2322"}
{"topic_shift": true, "utterance": "How do you order by mail?", "session_id": "doc2dial_2322"}
{"topic_shift": false, "utterance": "To order personalized plates by mail ,  use the Application for Custom Plates PDF [ 14 ] CP-30 .", "session_id": "doc2dial_2322"}
{"topic_shift": true, "utterance": "how is the online order", "session_id": "doc2dial_2322"}
{"topic_shift": false, "utterance": "Order personalized plates online", "session_id": "doc2dial_2322"}
{"topic_shift": true, "utterance": "how is the order By phone", "session_id": "doc2dial_2322"}
{"topic_shift": false, "utterance": "It is faster and easier to do it online, do you want to use the phone?", "session_id": "doc2dial_2322"}
{"topic_shift": false, "utterance": "do you want to order by phone?", "session_id": "doc2dial_2322"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2322"}
{"topic_shift": false, "utterance": "exit counseling info", "session_id": "doc2dial_3014"}
{"topic_shift": true, "utterance": "Did you want to know what Exit Counseling is?", "session_id": "doc2dial_3014"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3014"}
{"topic_shift": false, "utterance": "Exit counseling provides important information to prepare you to repay your federal student loan", "session_id": "doc2dial_3014"}
{"topic_shift": false, "utterance": "Have you received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program?", "session_id": "doc2dial_3014"}
{"topic_shift": false, "utterance": "no, just wanted to be prepared", "session_id": "doc2dial_3014"}
{"topic_shift": true, "utterance": "what will I need to have to do this counseling?", "session_id": "doc2dial_3014"}
{"topic_shift": false, "utterance": "You will need a verified FSA ID", "session_id": "doc2dial_3014"}
{"topic_shift": true, "utterance": "who needs to complete the exit counseling?", "session_id": "doc2dial_3014"}
{"topic_shift": false, "utterance": "Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, must complete exit counseling each time they drop below half-time enrollment, graduate, or leave school.", "session_id": "doc2dial_3014"}
{"topic_shift": true, "utterance": "will I need this if I drop out without finishing or I transfer?", "session_id": "doc2dial_3014"}
{"topic_shift": false, "utterance": "Yes, you must complete exit counseling each time you leave school.", "session_id": "doc2dial_3014"}
{"topic_shift": false, "utterance": "for the Post-9/11 GI Bill (Chapter 33)", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training .", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "Have you served on active duty after September 10, 2001?", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "may qualify for Chapter 33 of GI Bill Post-9/11. Find out if you can get this educational benefit", "session_id": "doc2dial_1603"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "Served at least 90 days on active duty either all at once or with breaks in service on or after September 11 , 2001", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "Received a Purple Heart on or after September 11 , 2001 , and were honorably discharged after any amount of service", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "You can get these educational benefits meet one of the requirements", "session_id": "doc2dial_1603"}
{"topic_shift": true, "utterance": "What if I qualify for other VA education benefits too?", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "You will have to choose which benefit you would like to use. This is an irrevocable decision, which means that you cannot change your mind.", "session_id": "doc2dial_1603"}
{"topic_shift": false, "utterance": "can you give me details of About VA insurance options and eligibility", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "Find out which VA insurance programs may be right for you as a Veteran , service member , spouse , or dependent child", "session_id": "doc2dial_1165"}
{"topic_shift": true, "utterance": "covers traumatic injuries?", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "yes, Traumatic Injury Protection TSGLI Get short - term financial support to help you recover from a severe injury", "session_id": "doc2dial_1165"}
{"topic_shift": true, "utterance": "If you finish my military shift soon", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "you ll need to get new coverage quickly .  In some cases , you must act within 120 days of leaving the military to be sure there s no break in your coverage", "session_id": "doc2dial_1165"}
{"topic_shift": true, "utterance": "Do you have mortgage insurance?", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "Veterans Mortgage Life Insurance VMLI If you have a severe service - connected disability , get mortgage protection insurance for a home that s been adapted to meet your needs .", "session_id": "doc2dial_1165"}
{"topic_shift": true, "utterance": "How do I know which life insurance program I m eligible for?", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "Different programs cover Veterans VGLI , service members SGLI , and family members FSGLI . You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "if I am disabled due to injury or illness caused or made worse by my active duty", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "And if you re disabled because of an injury or illness caused or made worse by your active service , you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "Your military shift is over soon?", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "you ll need to get new coverage quickly .  In some cases ,  you must act within 120 days of leaving the military to be sure there s no break in your coverage .", "session_id": "doc2dial_1165"}
{"topic_shift": false, "utterance": "I want to know about the survivor and dependent program Educational assistance", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "DEA Educational Assistance for Survivors and Dependents is a program where if you are the child or spouse of a deceased veteran or service member, captured, disappeared, or disabled, you can get help paying for school or job training", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "What benefit can I get if I am the child or spouse of a veteran or service member who died, is captured or disappeared?", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "ok i inform you that you can get help to pay for school or job training through the DEA program", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "I want to know about the DEA Educational Assistance Program for Survivors and Dependents.?", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "puede obtener ayuda para pagar la escuela o la capacitaci\u00f3n laboral", "session_id": "doc2dial_3772"}
{"topic_shift": true, "utterance": "are you eligible to receive educational benefits through the DEA program?", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "if I am eligible to receive educational benefits through the DEA program", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "ok you may be able to get these benefits if both you and the veteran or service member meet certain eligibility requirements", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "Do you think you meet all the requirements?", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "if i meet the requirements", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "Are you permanently and totally disabled due to a service-related disability?", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "if I am permanently and totally disabled due to a service related disability", "session_id": "doc2dial_3772"}
{"topic_shift": true, "utterance": "What happens if I qualify for both the DEA and the Fry Scholarship?", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "You will have to choose one or the other.", "session_id": "doc2dial_3772"}
{"topic_shift": false, "utterance": "How can I request or pay for TVB tickets?", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "If you have a Traffic Violations Bureau TVB traffic ticket that was issued in New York City", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "which are the requirements?", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "plead ' Guilty ' and pay tickets answerable to TVB 1plead ' Not Guilty ' and schedule a TVB hearing online , over the phone or in a TVB office", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "plead ' Not Guilty ' and schedule a TVB hearing online , over the phone or in a TVB office", "session_id": "doc2dial_2478"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "Tickets", "session_id": "doc2dial_2478"}
{"topic_shift": true, "utterance": "If my name has changed and I plead not guilty to one or more traffic tickets", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "the DMV will send you a Notice of Hearing to you with your previous name", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "If my address has changed and I plead not guilty to one or more traffic tickets", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "you must provide your new address so we can send you a Notice of Hearing in the mail . This will not update your other DMV records . Learn how to change your address on your license or registrations", "session_id": "doc2dial_2478"}
{"topic_shift": false, "utterance": "What is the feedback center for?", "session_id": "doc2dial_4009"}
{"topic_shift": false, "utterance": "You can use the feedback center to give us feedback regarding any complaint, issue, concern, suspicious activity, or scam that you are aware of or simply to giving us positive feedback or to review an already submitted case.", "session_id": "doc2dial_4009"}
{"topic_shift": false, "utterance": "What if I don't agree with the response to my submitted complaint?", "session_id": "doc2dial_4009"}
{"topic_shift": false, "utterance": "In that case, you should follow our procedure for resolving disputes before contacting the Federal Student Aid Ombudsman Group.", "session_id": "doc2dial_4009"}
{"topic_shift": true, "utterance": "Can you guys help me in any other way?", "session_id": "doc2dial_4009"}
{"topic_shift": true, "utterance": "Do you want to speak with an agent?", "session_id": "doc2dial_4009"}
{"topic_shift": false, "utterance": "Not really.", "session_id": "doc2dial_4009"}
{"topic_shift": true, "utterance": "Are you interested in our popular topics?", "session_id": "doc2dial_4009"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_4009"}
{"topic_shift": true, "utterance": "What kind of positive feedback can I give?", "session_id": "doc2dial_4009"}
{"topic_shift": false, "utterance": "You can share a positive feedback about your financial aid experience, for example.", "session_id": "doc2dial_4009"}
{"topic_shift": false, "utterance": "CHAMPVA benefits", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died ?", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "If you don t qualify for TRICARE the Department of Defense s health care program for active - duty and retired service members and their families", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "neither", "session_id": "doc2dial_3766"}
{"topic_shift": true, "utterance": "What else might affect whether I can get CHAMPVA benefits for myself or a family member?", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "Download a fact sheet on CHAMPVA for primary family caregivers PDF", "session_id": "doc2dial_3766"}
{"topic_shift": true, "utterance": "CHAMPVA benefits?", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .", "session_id": "doc2dial_3766"}
{"topic_shift": true, "utterance": "At least one of these must be true", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "The spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "You can only get health care through CHAMPVA if you don t qualify for TRICARE and at least one of the descriptions below is true for you", "session_id": "doc2dial_3766"}
{"topic_shift": false, "utterance": "Please tell me how to request a board appeal. I don't quite understand the process.", "session_id": "doc2dial_1171"}
{"topic_shift": true, "utterance": "Would you like to request a board appeal?", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "Then you can request a Board Appeal after an initial claim, supplemental claim, or higher-level review decision. You can't request two Board Appeals in a row.", "session_id": "doc2dial_1171"}
{"topic_shift": true, "utterance": "What if I'm one of multiple persons claiming the same benefit?", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "In this rare case, you have 60 days.", "session_id": "doc2dial_1171"}
{"topic_shift": true, "utterance": "That's good to know. So what should I do after a board decision?", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "Do you disagree with the Board's decision and have new and relevant evidence that supports your case?", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "Yes, you could say that.", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "Then you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_1171"}
{"topic_shift": true, "utterance": "I figured that. Can I submit new evidence then?", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "Yes, you have the option to add new evidence for a judge to review. You'll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.", "session_id": "doc2dial_1171"}
{"topic_shift": true, "utterance": "What if I want another hearing?", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.", "session_id": "doc2dial_1171"}
{"topic_shift": false, "utterance": "just wanted some more information on traumatic injury protection", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "TSGLI,  also known as Servicemembers\u2019 Group Life Insurance Traumatic Injury Protection, provides short-term financial support to help eligible service members recover from a severe injury.", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "I think I fit that and I am covered too?", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "We can help you find out how to file a claim for TSGLI or appeal a past decision .", "session_id": "doc2dial_1617"}
{"topic_shift": true, "utterance": "so what do I need?", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury, and you meet the requirements", "session_id": "doc2dial_1617"}
{"topic_shift": true, "utterance": "Do you have a list that shows the payments for loss of limb or function?", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "You can View TSGLI loss standards", "session_id": "doc2dial_1617"}
{"topic_shift": true, "utterance": "so what do I need to be qualified for TSGLI?", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "Do you have a scheduled loss that is a direct result of the traumatic injury ?", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "No I don't", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "I am sorry but you are not eligible for TSGLI", "session_id": "doc2dial_1617"}
{"topic_shift": false, "utterance": "hi could you tell me who is my student loan manager?", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "Of course Learn about the role student loan servicers play in the repayment process and which servicer handles your federal student loans", "session_id": "doc2dial_3000"}
{"topic_shift": true, "utterance": "and how do I find out who my loan manager is?", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "very easy call the FSAIC Federal Student Aid Information Center at 1 - 800 - 433 - 3243.", "session_id": "doc2dial_3000"}
{"topic_shift": true, "utterance": "ok i also want contact information for non-ED loans", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "Do you have FFEL Program loans that are not owned by ED?", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "Not sure who your administrator is?", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "if i'm not sure", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "in that caseFind the most recent communication from the entity that sends you invoices for your loan payments.", "session_id": "doc2dial_3000"}
{"topic_shift": true, "utterance": "and should I ask for help from another company?", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "Never pay an outside company for help with your federal student loans. Your loan servicer will help you FREE. Contact your administrator to request income-based payment plans, student loan forgiveness, and more.", "session_id": "doc2dial_3000"}
{"topic_shift": false, "utterance": "Hello there. Could you answer some questions about my social security credits, please? I don't quite understand them.", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_795"}
{"topic_shift": true, "utterance": "I see. How exactly are credits earned?", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "Do you work and pay Social Security taxes?", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "Yes, of course.", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "In that case you earn up to a maximum of four credits per year.", "session_id": "doc2dial_795"}
{"topic_shift": true, "utterance": "What requirements do I need to fulfill to be eligible for disability benefits?", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "To be eligible, you must meet a recent work test and a duration work test.", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "What about blindness? How am I supposed to do the recent work test?", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "In that case there is not a recent work test requirement.", "session_id": "doc2dial_795"}
{"topic_shift": true, "utterance": "Alright, good to know. And how many credits do I need for retirement?", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "Were you born after 1928?", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "No, why?", "session_id": "doc2dial_795"}
{"topic_shift": false, "utterance": "What out of state insurance documents can I give to DMV?", "session_id": "doc2dial_1824"}
{"topic_shift": true, "utterance": "We can't accept any out of state insurance documents of any type.", "session_id": "doc2dial_1824"}
{"topic_shift": false, "utterance": "What can I do to get an acceptable insurance if my vehicle is registered in New York?", "session_id": "doc2dial_1824"}
{"topic_shift": false, "utterance": "Since we will not accept any out of state insurance documents, your vehicle must have New York State auto liability insurance coverage.", "session_id": "doc2dial_1824"}
{"topic_shift": false, "utterance": "So, since my vehicle is registered in New York, does that mean that I have to get a New York-based insurance?", "session_id": "doc2dial_1824"}
{"topic_shift": false, "utterance": "Yes, your vehicle must have New York State auto liability insurance coverage.", "session_id": "doc2dial_1824"}
{"topic_shift": false, "utterance": "Do I need to have insurance coverage for a motorcycle?", "session_id": "doc2dial_1824"}
{"topic_shift": false, "utterance": "Yes, if you are going to use your motorcycle on a public road or highway, you must have insurance coverage.", "session_id": "doc2dial_1824"}
{"topic_shift": true, "utterance": "What should I take into consideration for my liability insurance coverage?", "session_id": "doc2dial_1824"}
{"topic_shift": false, "utterance": "Your liability insurance coverage must remain in effect for as long as your registration is valid, there are exceptions for motorcycles.", "session_id": "doc2dial_1824"}
{"topic_shift": false, "utterance": "We need drivers manuals", "session_id": "doc2dial_2493"}
{"topic_shift": true, "utterance": "Okay, most DMV manuals are available online through the DMV Publications page. You can get the Online Driver's Manual and Study Guide with quizzes.", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "Did you want to get a bulk manual order for a public organization?", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "Did you want a bulk manual order for a private organization?", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "yes, we need about 40", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "There is a charge of $1.00 per manual for bulk orders and a minimum order of 25 manuals", "session_id": "doc2dial_2493"}
{"topic_shift": true, "utterance": "can I give you my email so I can get confirmation of the order?", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "Yes, the DMV will send you a confirmation of the transaction by email.", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "can you tell me what email addresses you accept?", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "Yes, I can give you more information about email addresses", "session_id": "doc2dial_2493"}
{"topic_shift": true, "utterance": "can you also give me registration renewal help?", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "You need to enter the vehicle plate number from your registration renewal notice or your registration document.", "session_id": "doc2dial_2493"}
{"topic_shift": true, "utterance": "If I select , no change, on the registration then it will change nothing?", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "If you select \"No Change\" for any photo documents or registrations on your change address list, the new address you enter for other DMV records will not apply to those records.", "session_id": "doc2dial_2493"}
{"topic_shift": false, "utterance": "Can you please tell me how I can get new plates?", "session_id": "doc2dial_3955"}
{"topic_shift": true, "utterance": "Of course. You may request a new set of plates at a DMV office, provided you bring the required documents with you.", "session_id": "doc2dial_3955"}
{"topic_shift": false, "utterance": "Has your plate been lost or destroyed?", "session_id": "doc2dial_3955"}
{"topic_shift": false, "utterance": "No, none of that.", "session_id": "doc2dial_3955"}
{"topic_shift": true, "utterance": "So what if both of my plate were stolen or destroyed? What would I have to do then?", "session_id": "doc2dial_3955"}
{"topic_shift": false, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "session_id": "doc2dial_3955"}
{"topic_shift": true, "utterance": "How should I react when my vehicle is stolen?", "session_id": "doc2dial_3955"}
{"topic_shift": false, "utterance": "In that case your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. You can find more information about stolen and recovered vehicles on our website.", "session_id": "doc2dial_3955"}
{"topic_shift": false, "utterance": "Would you like to know more about other acceptable proofs of identity?", "session_id": "doc2dial_3955"}
{"topic_shift": false, "utterance": "Sure, why not?", "session_id": "doc2dial_3955"}
{"topic_shift": true, "utterance": "Say, what should I do if a plate is lost or destroyed?", "session_id": "doc2dial_3955"}
{"topic_shift": false, "utterance": "You will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "session_id": "doc2dial_3955"}
{"topic_shift": false, "utterance": "VR&E Reemployment track", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "are you a veteran?", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "If you re a Veteran with a service - connected disability", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "yes i am", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs . Your Vocational Rehabilitation Counselor VRC can provide a full range of rehabilitation services , and can refer you directly to the Department of Labor to begin the process .", "session_id": "doc2dial_3799"}
{"topic_shift": true, "utterance": "Can I get help returning to my former job through VR&E?", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "You may be eligible for help if you re a Veteran with a service - connected disability.", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "what are the requirements", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "Have an employment barrier or handicap", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "Are enrolled in Vocational Rehabilitation and Employment VR&E", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "no, i not enrolled in vocational rehabilitation", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "To apply you must meet all the requirements. we are sorry", "session_id": "doc2dial_3799"}
{"topic_shift": false, "utterance": "I need Information about transaction entries through Zip code and email entries", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "your address has changed?", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "do not process your transaction online . Instead , follow the instructions to change your address", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "Instead , follow the instructions to change your address", "session_id": "doc2dial_2487"}
{"topic_shift": true, "utterance": "If you report a change of address to the US Postal Service. USA From the USA USA, Does not change my address on DMV records", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "but you can enter the new USPS address National Change of Address or NCOA address in this transaction", "session_id": "doc2dial_2487"}
{"topic_shift": true, "utterance": "If you need help", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "refer to the sample registration documents.The registration class code for a boat is BOT", "session_id": "doc2dial_2487"}
{"topic_shift": true, "utterance": "what are the insurance numbers", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "Last 4 digits of SSN . Enter the last four digits of your Social Security Number", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "What is that information used for?", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "This information will be used only to help identify you for the transaction", "session_id": "doc2dial_2487"}
{"topic_shift": true, "utterance": "If I submit a change of postal address online, and do not have a residence address registered with the DMV", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "you are required to enter a residence address . Your residence address can not be a post office box .", "session_id": "doc2dial_2487"}
{"topic_shift": false, "utterance": "If I have a driver license from another country and I have a NY State learner's permit, can I drive without a supervising driver?", "session_id": "doc2dial_3941"}
{"topic_shift": true, "utterance": "Yes, you can.  Your valid foreign driver license allows you to drive on any street, road, highway, bridge or tunnel without a supervising driver.", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "Is you driver's license printed in the English language?", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "It is not written in English.  Is there something extra I need to do to get my NY State driver's license?", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "If it is not printed in English, you must bring an International Driving Permit or a certified translation of your driver's license to the road test.  That translation must be certified by a consulate, the US Department of State, or another official agency.", "session_id": "doc2dial_3941"}
{"topic_shift": true, "utterance": "What do I need to do to register a vehicle that I purchased in Delaware in New York State?", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "The registration requirements are generally the same as to register and title the vehicle in New York with a few exceptions for out-of-state and imported vehicles.", "session_id": "doc2dial_3941"}
{"topic_shift": true, "utterance": "Where am I permitted to drive within the state of NY if I have a driver's license from another country and I have a NY State learner permit, if I do not have a supervising driver?", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "session_id": "doc2dial_3941"}
{"topic_shift": true, "utterance": "How long to I have to exchange my out-of-state driver's license?", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "You must get a New York State driver's license within 30 days.", "session_id": "doc2dial_3941"}
{"topic_shift": true, "utterance": "What do I need to know about the certified translation that is required to exchange my foreign driver's license for the New York State license?", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "If you do not have that foreign license, then NY State law will require you to have that supervising driver who must be at minimum age 21 and have their own valid driver's license to operate the vehicle that you drive.", "session_id": "doc2dial_3941"}
{"topic_shift": true, "utterance": "Do I need to be a US citizen to get my NY license to drive?", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "Although citizenship is not a requirement for your license, you must have US Department of Homeland Security DHS documentation that supports your legal status in the country.  The expiration date from your DHS document will be added to your NY State permit, driver license or ID card.", "session_id": "doc2dial_3941"}
{"topic_shift": false, "utterance": "Hey, do I need an insurance to register a vehicle? If so, what are the New York State Insurance requirements.", "session_id": "doc2dial_1830"}
{"topic_shift": true, "utterance": "Yes, the DMV requires auto liability insurance to register a vehicle in New York .", "session_id": "doc2dial_1830"}
{"topic_shift": true, "utterance": "Okey, I have a bit of a problem: I have a different name on both my vehicle registration application and my Insurance Identification Card, do they have to be the same or that woudn't be a problem?", "session_id": "doc2dial_1830"}
{"topic_shift": false, "utterance": "Yes, that's a problem. Your insurance cards and vehicles must have the same name.", "session_id": "doc2dial_1830"}
{"topic_shift": true, "utterance": "I'll sort that out then. I want to know what sort of proof will I receive after getting the insurance?", "session_id": "doc2dial_1830"}
{"topic_shift": false, "utterance": "Your insurance company will issue a proof of insurance in two ways: 1) They will either give you to original NY state Insurance Cards or provide you with acces to your digital electronic NY State Insurance.2) They will send  an electronic notice of insurance coverage  to the DMV.", "session_id": "doc2dial_1830"}
{"topic_shift": true, "utterance": "Great! I accidentally lost my Insurance Identification Card but I have a copy, would DMV accept a copy or a fax of my IIC?", "session_id": "doc2dial_1830"}
{"topic_shift": false, "utterance": "Yes, they accept faxes or copies. Don't worry about that. However, if the barcode is not readable DMV won't accept it.", "session_id": "doc2dial_1830"}
{"topic_shift": true, "utterance": "Thanks! One more question, I was living in a different State a few months ago, so I have an Insurance coverage from another state, If I want to register my vehicle here in new york can that out-of-state insurance be accepted?", "session_id": "doc2dial_1830"}
{"topic_shift": false, "utterance": "No, those documents are not accepted. If you want to register a car in New York, it MUST have a New York State insurance coverage.", "session_id": "doc2dial_1830"}
{"topic_shift": false, "utterance": "Good morning. I'm looking for information about what is the so called affordable care act and how is related to my VA health coverage. Could you help me on that?", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "My pleasure. That act, the ACA, is also known as the health care law. and was created to expand access to coverage, control health care costs and to improve health care quality and care coordination.", "session_id": "doc2dial_959"}
{"topic_shift": true, "utterance": "Umm, Very useful information there. That makes me wonder, The health coverage through VA does match ACA's minimum essential coverage requirements for this year?\u00a0 2018, i mean?", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "Nothing to worry about. This coverage do meets the minimum essential coverage requirement for 2018. That is, of course, if you were signed up for one of the programs which enlist this feature.", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "Were you under the coverage of one of these programs in 2018?", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "Yes, i was under one.", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "That's good news for you then, because you won't have to pay the fee when you file your 2018 taxes.", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "Pretty sweet. I'm pretty sure it is there but, is there any chance that CHAMPVA being one the programs?", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "It is, indeed. One of the programs is in fact the CHAMPVA through the Program of Comprehensive Assistance to Family Caregivers.", "session_id": "doc2dial_959"}
{"topic_shift": true, "utterance": "What a good news, really good. Now, by any chance this law modify any of my VA health benefits?", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "Not at all. The ACA doesn't have any influence on your VA health benefits.", "session_id": "doc2dial_959"}
{"topic_shift": true, "utterance": "Great. In the other hand, you may know that sometimes you had to pay a penalty for not having health insurance. Do that still apply?", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "No. Congress modified that for those plans starting in 2019 and later, meaning that individual shared responsibility is no longer in effect.", "session_id": "doc2dial_959"}
{"topic_shift": false, "utterance": "I need some help with an application for a disabled child.", "session_id": "doc2dial_781"}
{"topic_shift": true, "utterance": "Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income SSI benefits for children, and includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "Did you contact Social Security to find out whether the income and resources of the parents and the child are within the allowed limits, and to start the SSI application process?", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "Have you reviewed the Child Disability Starter Kit then?", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "Yes, I have taken a look at it.", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "What if I don't want to do this disability report online?", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "In that case you can call us toll - free at 1 - 800 - 772 - 1213.", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "And what if I need additional help?", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "In that case you can also call us toll - free at 1 - 800 - 772 - 1213.", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "Do you have a number for those hard of hearing? I have some issues with that.", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "Of course, call our toll - free TTY number , 1 - 800 - 325 - 0778.", "session_id": "doc2dial_781"}
{"topic_shift": false, "utterance": "Hey, i'm having some issues with your site not opening in my browser?", "session_id": "doc2dial_1818"}
{"topic_shift": true, "utterance": "We are currently going through upgrade for our security protocols in order to offer you a better data protection.", "session_id": "doc2dial_1818"}
{"topic_shift": true, "utterance": "Oh, i see. Yeah, tought you could be doing any of that, but wanted to be sure. Anyway, i wanted to go on some records searching, there is any fee involved if i use a Dial-In search?", "session_id": "doc2dial_1818"}
{"topic_shift": false, "utterance": "Indeed, you have to pay a fee for search DMV records. Whether you are a private person, an commercial organization or an NGO, there is a fee for using that service, according to law.", "session_id": "doc2dial_1818"}
{"topic_shift": true, "utterance": "Thanks. Can i pay that fee with my credit card?", "session_id": "doc2dial_1818"}
{"topic_shift": false, "utterance": "No, sorry, but at the moment DMV isn't accepting any payments with credit cards.", "session_id": "doc2dial_1818"}
{"topic_shift": true, "utterance": "Um, ok. Now back with browser issue, what about if i'm still having problems with your page after being updated?", "session_id": "doc2dial_1818"}
{"topic_shift": false, "utterance": "In case that occurs, just update you browser to its newer version and try accessing once again.", "session_id": "doc2dial_1818"}
{"topic_shift": true, "utterance": "I'll do that, thanks. One more question, if i request some searches being delivered to me via mail-order, do i need to pay  for them in which way, please?", "session_id": "doc2dial_1818"}
{"topic_shift": false, "utterance": "In that case, you can use you account balance to make the corresponding payment for those mail-order searches.", "session_id": "doc2dial_1818"}
{"topic_shift": false, "utterance": "Where can I get More information and resources", "session_id": "doc2dial_971"}
{"topic_shift": true, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating", "session_id": "doc2dial_971"}
{"topic_shift": true, "utterance": "Would you like more info about Other VA benefits and services", "session_id": "doc2dial_971"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_971"}
{"topic_shift": true, "utterance": "Where do I learn how disability ratings are assigned?", "session_id": "doc2dial_971"}
{"topic_shift": false, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating", "session_id": "doc2dial_971"}
{"topic_shift": true, "utterance": "How do I checkmy Va claim?", "session_id": "doc2dial_971"}
{"topic_shift": false, "utterance": "Check your VA claim or appeal statusTrack the status of your disability claim or appeal .", "session_id": "doc2dial_971"}
{"topic_shift": true, "utterance": "How do I schedule an appointment?", "session_id": "doc2dial_971"}
{"topic_shift": false, "utterance": "VA claim exam C&P exam Find out why you might need a claim exam how to schedule and prepare for your appointment", "session_id": "doc2dial_971"}
{"topic_shift": true, "utterance": "Where do I mangae my benefits?", "session_id": "doc2dial_971"}
{"topic_shift": false, "utterance": "Check your VA claim or appeal statusTrack the status of your disability claim or appeal", "session_id": "doc2dial_971"}
{"topic_shift": true, "utterance": "How do I  Get VA disability compensation (pay)", "session_id": "doc2dial_971"}
{"topic_shift": false, "utterance": "After you file your claimFind out what happens after you file for VA disability compensation , how long it takes us to make a decision , and what to do if you disagree", "session_id": "doc2dial_971"}
{"topic_shift": false, "utterance": "I would like to know under what circumstances I can use proof of residence documents that are in the name of my spouse.", "session_id": "doc2dial_3969"}
{"topic_shift": true, "utterance": "Do you both have the same last name?", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "Yes sir...", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "In that case, you can use proof-of-residence documents.", "session_id": "doc2dial_3969"}
{"topic_shift": true, "utterance": "I lost my my original U.S. birth certificate, what can I do?", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "The Vital Records office of the New York State Department of Health can help you obtain vital records in the state. Additionally, you can request vital records online from New York and many other states through an independent partner, VitalChek Network Inc., at vitalchek.com", "session_id": "doc2dial_3969"}
{"topic_shift": true, "utterance": "I lost my Union card, what can I do?", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "Don't worry, you can ask the union for help in obtaining a duplicate. Even if you no longer have that union job, you can be a member for life.", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "What should I do if I don't have a bill on paper?", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "You must print out a copy of a paperless bill, like a phone bill, electricity/gas bill, water bill or cable bill.", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "How do i get a certified copy of my diploma if i went to a community college?", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "In that case you may have received a General Educational Development GED certificate. You can contact the college for a certified copy for sure.", "session_id": "doc2dial_3969"}
{"topic_shift": false, "utterance": "I want to get VA disability", "session_id": "doc2dial_965"}
{"topic_shift": true, "utterance": "Okay, we can help you find out if you are eligible for VA disability benefits for a presumptive disability or other service-connected condition .", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "Would you like to find out what happens after you file for VA disability compensation ?", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "no I need other info", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "Would you like to find out how to prepare and file a claim for disability compensation?", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "no I think I know how", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "Would you like to find out if you are eligible for VA disability benefits for a presumptive disability or other service-connected condition?", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "yes, I want to get VA disability benefits if I can", "session_id": "doc2dial_965"}
{"topic_shift": true, "utterance": "can I check on it after I do the application?", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "Yes, we can help you check your VA claim status.", "session_id": "doc2dial_965"}
{"topic_shift": true, "utterance": "can you help with my disability rating too?", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "Yes, we have more information on how we assign disability ratings and effective dates , and what to do after you get your rating .", "session_id": "doc2dial_965"}
{"topic_shift": true, "utterance": "and what types of people can get VA disability?", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "VA disability compensation offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions and mental health conditions  that developed before, during, or after service.", "session_id": "doc2dial_965"}
{"topic_shift": false, "utterance": "Does social security provide a benefits planner?", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "Yes, social security can provide you and other eligible family members benefits and a benefit planner.", "session_id": "doc2dial_232"}
{"topic_shift": true, "utterance": "Am I able to apply for benefits online?", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "Do you want to apply for retirement or disability benefits?", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "Yes, I want to apply for disability benefits online.", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "You can complete your application online, all you need to do is agree to a Terms of Service Agreement and create or log in to your personal Social Security Account.", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "Are there other places I can find more information about ways to apply?", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "Yes, there are.", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "Will I be notified if you weren't able to process my request?", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "Yes, you will receive information on how to contact us to discuss it by phone or by appointment.", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "As the spouse of a disabled worker, how old do I have to be to fill out a benefits application?", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "You must be 65 years old or within 3 months of that age.", "session_id": "doc2dial_232"}
{"topic_shift": false, "utterance": "hello I need information about How to change your address", "session_id": "doc2dial_2652"}
{"topic_shift": true, "utterance": "Should you update the address on your license, permit or identification, vehicle registration and title?", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "have you moved?", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "You must report a change of residence address on your license, permit, non-driver ID, or vehicle registration to the DMV within 10 days.", "session_id": "doc2dial_2652"}
{"topic_shift": true, "utterance": "can I do it online through MyDMV?", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "To change the address on your non-driver license, permit, ID and / or registration, you will need your New York State ID number and document number.", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "What happens if I lost my document?", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "you must wait for it to arrive before you can create a MyDMV account", "session_id": "doc2dial_2652"}
{"topic_shift": true, "utterance": "and will I need to request new documents with my new address?", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "you do not need to request new DMV documents with your new address 2", "session_id": "doc2dial_2652"}
{"topic_shift": false, "utterance": "I need help in registering my atv", "session_id": "doc2dial_2134"}
{"topic_shift": true, "utterance": "Ok I will be glad to help. An ATV must be registered with the Department of Motor Vehicles DMV if it is operated anywhere in New York State , including on the owner 's property", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "When will it expire?", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "your registration will expire each year on August 31", "session_id": "doc2dial_2134"}
{"topic_shift": true, "utterance": "What if it is registered out of state?", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "You must obtain a New York State registration before operating your ATV in this state", "session_id": "doc2dial_2134"}
{"topic_shift": true, "utterance": "Who can use an ATV?", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "you may operate an ATV only under adult supervision", "session_id": "doc2dial_2134"}
{"topic_shift": true, "utterance": "Do I have to have a certain type of insurance for an ATV?", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "You may not operate any ATV anywhere in New York State , except on your own property , unless it is covered by liability insurance", "session_id": "doc2dial_2134"}
{"topic_shift": true, "utterance": "Do I nbeed to show proof of sales?", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "Did you buy your ATV from a registered New York State dealer?", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "yes I did", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "ok great! Thanks for the response. If you buy your ATV from a registered New York State dealer ,  you should receive a bill of sale in addition to the acceptable documents that prove ownership .", "session_id": "doc2dial_2134"}
{"topic_shift": false, "utterance": "Could you help me please, I need to know how to quality for disability benefits?", "session_id": "doc2dial_554"}
{"topic_shift": false, "utterance": "To qualify for Social Security disability benefits you would first have had to work in jobs that are covered by Social Security. Have you worked in jobs covered by Social Security?", "session_id": "doc2dial_554"}
{"topic_shift": false, "utterance": "No I did not work in jobs covered by Social Security.", "session_id": "doc2dial_554"}
{"topic_shift": true, "utterance": "Are there not any special situations under which you can apply for disability benefits?", "session_id": "doc2dial_554"}
{"topic_shift": false, "utterance": "Yes there are some special situations but most people who receive disability benefits are workers who qualify on their own records and meed the work and disability requirements.  However, there are some situations you may not know about.", "session_id": "doc2dial_554"}
{"topic_shift": true, "utterance": "What is my condition is found in the list of disabling conditions?", "session_id": "doc2dial_554"}
{"topic_shift": false, "utterance": "If you condition is found on the list you will receive benefits.", "session_id": "doc2dial_554"}
{"topic_shift": true, "utterance": "What happens if I am on disability benefits and reach full retirement age? Do I receive disability payments and retirement benefits?", "session_id": "doc2dial_554"}
{"topic_shift": false, "utterance": "If you are receiving Social Security disability benefits when you reach full retirement age your disability benefits automatically convert to retirement benefits but the amount remains the same.", "session_id": "doc2dial_554"}
{"topic_shift": true, "utterance": "Are there any special rules for the blind?", "session_id": "doc2dial_554"}
{"topic_shift": false, "utterance": "You are considered legally blind under Social Security rules if your vision cannot be corrected to better than 20/200 in your better eye or if your visual field is 20 degrees or less, even with a corrective lens.", "session_id": "doc2dial_554"}
{"topic_shift": false, "utterance": "How can I get a Tuition Assistance Refill", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "Does your college tuition cost more than what the TA Tuition Assistance Program covers?", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "no that's not the case", "session_id": "doc2dial_1429"}
{"topic_shift": true, "utterance": "Can it happen that the combined amount paid by DoD and VA is more than the total cost of the course?", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "In no event will the combined amount paid by DoD and VA be more than the total cost of the course.", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "What happens if I am using GI Bill Post-9/11?", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "In that case we will reimburse your school for the difference between the DoD payment and tuition and the approved maximum authorized fees.", "session_id": "doc2dial_1429"}
{"topic_shift": true, "utterance": "What should I do with the PDF document that is here?", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "for more information you should read the data sheet above PDF", "session_id": "doc2dial_1429"}
{"topic_shift": true, "utterance": "If the amount paid by DoD and VA is less than the cost of the course, is it accepted?", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "is possible as long as the cost does not exceed the total of the course", "session_id": "doc2dial_1429"}
{"topic_shift": true, "utterance": "What requirements must I meet to be eligible?", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "I do not qualify", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "since you don't meet the requirements you can't get tuition assistance", "session_id": "doc2dial_1429"}
{"topic_shift": false, "utterance": "I have an issue with the DMV regulated automotive business", "session_id": "doc2dial_2120"}
{"topic_shift": true, "utterance": "is this concerning repair shops , inspection stations , dealers , junk and salvage vendors , and other automotive related businesses in New York State", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "no, none of those", "session_id": "doc2dial_2120"}
{"topic_shift": true, "utterance": "do you need to file a complaint against a DMV regulated automotive business?", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "have you tried to resolve the issue with management?", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "If no satisfactory resolution is reached then you can file a complaint", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "no, not that", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "If there is another problem you can file a complaint electronically", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "I would like to do that", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "To submit electronically , download the complaint report to your personal device Attach and then email the completed report as well as any supporting documents", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "okay, but what if it is a lemon law complaint?", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "file a Lemon Law Complaint .Once your complaint has been filed a Consumer Services Representative CSR from DMV will be assigned to handle your complaint", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "I send everything I have?", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "Send the complaint report and any supporting documents", "session_id": "doc2dial_2120"}
{"topic_shift": false, "utterance": "How does a Spouse Earns Social Security Survivors Benefits", "session_id": "doc2dial_540"}
{"topic_shift": true, "utterance": "A worker can earn up to four credits each year", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "do you have a spouse that is deceased?", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "When your spouse has earned $ 5,440 ,  they have earned their four credits for the year", "session_id": "doc2dial_540"}
{"topic_shift": true, "utterance": "What if you are a widow or widower", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "If you are the widow or widower of a person who worked long enough under Social Security you can :   receive full benefits at full retirement age for survivors or reduced benefits as early as age 60 .", "session_id": "doc2dial_540"}
{"topic_shift": true, "utterance": "can you get A Special Lump-Sum Death Payment", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "If they were living apart  the surviving spouse can still receive the lump - sum if , during the month the worker died , they", "session_id": "doc2dial_540"}
{"topic_shift": true, "utterance": "what is a Survivors Benefit Amount", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "If the person who died was receiving reduced benefits ,  we base your survivors benefit on that amount", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "What if you are divorced?", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "One surviving parent 82 percent .   Two surviving parents 75 percent to each parent . Percentages for a surviving divorced spouse would be the same as above .", "session_id": "doc2dial_540"}
{"topic_shift": true, "utterance": "What if you had a minor or disabled child?", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "If you are the unmarried child under 18 up to age 19 if attending elementary or secondary school full time of a worker who dies ,  you can be eligible to receive Social Security survivors benefits", "session_id": "doc2dial_540"}
{"topic_shift": false, "utterance": "Hi, i'm being curious about what benefits may I be due. Could you help me with that?", "session_id": "doc2dial_3558"}
{"topic_shift": true, "utterance": "Are you or any of your family members on a eligible status for benefits?", "session_id": "doc2dial_3558"}
{"topic_shift": false, "utterance": "No, nor me o any of my family members.", "session_id": "doc2dial_3558"}
{"topic_shift": true, "utterance": "In that, case, would you like to get some related information?", "session_id": "doc2dial_3558"}
{"topic_shift": false, "utterance": "No, i don't think so, thanks", "session_id": "doc2dial_3558"}
{"topic_shift": true, "utterance": "say, i heard that there are benefits for people which lost their spouse or even their ex-spouse, is that true?", "session_id": "doc2dial_3558"}
{"topic_shift": false, "utterance": "Well, yes. If you have suffered the loss of your spouse or ex-spouse, you could be eligible for a higher survivor benefit based on the work of your spouse. In regard of your ex-spouse, the may allow you to be eligible for a higher survivor benefit even if you're already receiving a benefit on another spouse.", "session_id": "doc2dial_3558"}
{"topic_shift": false, "utterance": "Oh, that sounds interesting. Let me look this again. What you are saying is that if i'm already receiving a benefit based on my current spouse, i still able to be eligible for another benefit, is that correct?", "session_id": "doc2dial_3558"}
{"topic_shift": false, "utterance": "Yes. As said before, you can be eligible for that extra benefit if happens you have this ex-spouse.", "session_id": "doc2dial_3558"}
{"topic_shift": true, "utterance": "It may sound a little morbid but think is great to know that you can get that kind of benefit. Ok, another question, Is there further options to contact you, besides your website?", "session_id": "doc2dial_3558"}
{"topic_shift": false, "utterance": "Yes, there is. That would be our toll free number at 1-800-772-1213. There you can reach to us, with total confidentiality.", "session_id": "doc2dial_3558"}
{"topic_shift": false, "utterance": "I would like to know more about benefits, please.", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "No problem. You can get benefits for you, your spouse or other family members, thanks to social security.", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "That's when you retire, isn't?", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "Correct, although retirement is just one option. There's disability and death, too.", "session_id": "doc2dial_226"}
{"topic_shift": true, "utterance": "I see, thanks. By the way, i saw one can apply via online. But, what happens if you can't process my request?", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "If that happens, you'll receive some specific information in order to you contact us by phone or schedule an appointment.", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "That's a relief. So, if a want to apply, what do i have to do?", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "Are you goig to apply for retirement, disability o medicare?", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "Yeah, i want to apply for those.", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "That's easy. Just go online and complete your application. Of course, there will be certain criteria you must meet in order to get benefits. Also you'll have to agreed on the terms of service and create a personal account.", "session_id": "doc2dial_226"}
{"topic_shift": true, "utterance": "Is there any tool i can use to make calculations about the benefits?", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "Sure, you can use our planners to help you get a better understanding of your social security protection. Plus, you can use a benefit calculator.", "session_id": "doc2dial_226"}
{"topic_shift": false, "utterance": "Can you tell me what happens if I plead guilty to a violation resulting in 5 or more points?", "session_id": "doc2dial_2646"}
{"topic_shift": true, "utterance": "Do you have 3 or more alcohol-related convictions on your entire driving record?", "session_id": "doc2dial_2646"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2646"}
{"topic_shift": false, "utterance": "In that case a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner's Regulations. You may want to consult with an attorney before entering your plea.", "session_id": "doc2dial_2646"}
{"topic_shift": true, "utterance": "Ah, that is quite interesting. And what happens if I don't answer a traffic ticket?", "session_id": "doc2dial_2646"}
{"topic_shift": false, "utterance": "Then your driver license will be suspended. It is a crime to drive with a suspended license. A suspension for the failure to answer a ticket does not indicate that you are guilty of the charge.", "session_id": "doc2dial_2646"}
{"topic_shift": true, "utterance": "Well, that's something I'd like to avoid. Can I answer a ticket at a TVB office?", "session_id": "doc2dial_2646"}
{"topic_shift": false, "utterance": "Yes, simply follow the instructions on the ticket. Be sure to bring proof of identity such as your driver license.", "session_id": "doc2dial_2646"}
{"topic_shift": true, "utterance": "How can I answer these types of traffic tickets?", "session_id": "doc2dial_2646"}
{"topic_shift": false, "utterance": "You have to contact the court directly. A suspension due to a traffic ticket is an 'indefinite' suspension.", "session_id": "doc2dial_2646"}
{"topic_shift": false, "utterance": "What is an indefinite suspension?", "session_id": "doc2dial_2646"}
{"topic_shift": false, "utterance": "An indefinite suspension means your driver license or privilege to drive is taken away until you pay a suspension termination fee of $ 70 and have valid driver license.", "session_id": "doc2dial_2646"}
{"topic_shift": false, "utterance": "Can you tell me about increase for delayed retirement?", "session_id": "doc2dial_3570"}
{"topic_shift": true, "utterance": "Have you already reached full retirement age?", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "you can choose to start receiving benefits before the month you apply but  we can not pay retroactive benefits for any month before you reached full retirement age or more than 6 months in the past", "session_id": "doc2dial_3570"}
{"topic_shift": true, "utterance": "when is the best time to start reitirement benefits?", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "Can i have information for early or late retirement please", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "read  Retirement Information for Medicare Beneficiaries", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "Is there additional information for other things to consider?", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "read  to Consider and Other Things", "session_id": "doc2dial_3570"}
{"topic_shift": true, "utterance": "Is there a benefit increase after 70", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "he benefit increase no longer applies when you reach age 70 , even if you continue to delay taking benefits", "session_id": "doc2dial_3570"}
{"topic_shift": false, "utterance": "Hello, I would like information on what measures are being taken for the prevention of suicide of veterans.", "session_id": "doc2dial_1367"}
{"topic_shift": false, "utterance": "Are you a veteran in a mental health crisis and are you thinking about hurting yourself, or do you know a veteran who is considering this act now?", "session_id": "doc2dial_1367"}
{"topic_shift": false, "utterance": "no it's not my case", "session_id": "doc2dial_1367"}
{"topic_shift": true, "utterance": "Where can a veteran who is in that situation go?", "session_id": "doc2dial_1367"}
{"topic_shift": false, "utterance": "Call 800 - 273 - 8255, then select 1. e Start a confidential Veterans chat you can do it any time of the day or night", "session_id": "doc2dial_1367"}
{"topic_shift": true, "utterance": "Where can a Veteran turn to for continued assistance?", "session_id": "doc2dial_1367"}
{"topic_shift": false, "utterance": "You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.\u00a0\u00a0 Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.", "session_id": "doc2dial_1367"}
{"topic_shift": false, "utterance": "You can find ongoing support through VA to help you get your life back:Our specially trained suicide prevention coordinators available at every VA medical center across the country can help you get the advice and services you need.\u00a0\u00a0 Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone. Our Veterans Benefits Administration offices can help you access benefits for monthly disability compensation payments, job training, home loans, and more.", "session_id": "doc2dial_1367"}
{"topic_shift": false, "utterance": "Our Veterinary Centers can help you and your family readjust to life at home after you have returned from serving in a combat zone.", "session_id": "doc2dial_1367"}
{"topic_shift": true, "utterance": "I want to help a veteran adjust to life at home, but I don't know how. Can I get support?", "session_id": "doc2dial_1367"}
{"topic_shift": false, "utterance": "If you are a family member or friend of a veteran who is having trouble adjusting to home life, we can help. Through our national Coaching Into Care program, our licensed psychologists and social workers will speak to you on the phone, free of charge, to help you navigate the VA system and discover the best way to help the veteran that matters to you.", "session_id": "doc2dial_1367"}
{"topic_shift": false, "utterance": "Hello. Will you help me correct my child's social security card?", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "Sure. Have you legally changed your child's name?", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "No. my child's name has not changed.", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "Is your child employed?", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "Yes, she is working.", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "Your child will need to tell her employer that she is correcting her social security card.", "session_id": "doc2dial_20"}
{"topic_shift": true, "utterance": "Will she need to submit her driver's license?", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "What IDs will you require?", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "She will need to submit her driver's license or a state issued ID card.", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "What if all her IDs have her old name?", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "As long as we can verify her ID, we may be able to accept current IDs with your child's new name.", "session_id": "doc2dial_20"}
{"topic_shift": false, "utterance": "Hello, What does my medical benefits package cover?", "session_id": "doc2dial_1401"}
{"topic_shift": true, "utterance": "we are specialized in cover preventive care services", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "What are the requirements to use these services?", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "you'll need to be enrolled in VA health care and have received care from us within the past 24 months.", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "May I verify the criteria for determining if you are eligible for the disability benefits?", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "May I verify the criteria for determining if you are eligible for the disability benefits?", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "Do you have an assigned VA primary care provider?", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "Have you given your VA provider your medical records from your non - VA provider?", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "yes, of course.", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "Does your VA provider agree with the prescription?", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "Yes, It is", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "Excellent. You are eligible for We fill prescriptions by a non - VA community provider.", "session_id": "doc2dial_1401"}
{"topic_shift": false, "utterance": "Hello, I stored my plates before last winter, how do I reinstate them.", "session_id": "doc2dial_2108"}
{"topic_shift": true, "utterance": "You must apply for reinstatement at the DMV and bring a completed Application for Registration or TitleMV-82.", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "Is your registration still active?", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "Yes but it is going to expire in 3 months. Is that okay?", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "Yes that complies with the rules.", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "Will there be a fee to renew?", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "Yes renewal and fee payment will ensure that your registration is valid.", "session_id": "doc2dial_2108"}
{"topic_shift": true, "utterance": "Which DMV do I have to go to to retrieve my plates?", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "You must return to the same DMV office where you surrendered your plates.", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "Were my plates stored there?", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "Yes they were.", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "What if the plates that I stored have been destroyed?", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "You can apply with the DMV for the reinstatement of the registration at any office that processes these types of registration transactions. A new set of vehicle plates will be issued and can charge a  fee of up to $ 25.00.", "session_id": "doc2dial_2108"}
{"topic_shift": false, "utterance": "Can you tell me how many Social Security credits my wife can earn every year?", "session_id": "doc2dial_568"}
{"topic_shift": true, "utterance": "A worker can earn up to four credits each year\u00a0 For instance, In 2019 your wife can earn one credit for each $ 1,360 of wages or self - employment income .", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "So she needs to make over $5000 to get her 4 credits?", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "When your wife has earned $ 5,440 she will have earned her four credits for the year", "session_id": "doc2dial_568"}
{"topic_shift": true, "utterance": "can parents get benefits if a child they live with dies?", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "Are these dependent parents?", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "yes they are", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "Okay, so If you are the dependent parent who is at least age 62 of a worker who dies\u00a0you may be eligible to receive Social Security survivors benefits .", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "So that's all they need and they qualify?", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "They may qualify.  If they are at least 62 then we would need more information to see if they qualify", "session_id": "doc2dial_568"}
{"topic_shift": true, "utterance": "okay and what about any children other than her own?", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "A stepchild , grandchild , step grandchild , or adopted child may be able to qualify for survivor benefits.", "session_id": "doc2dial_568"}
{"topic_shift": false, "utterance": "I'm getting calls from someone who wants to charge me fees to get my federal loan out of default.", "session_id": "doc2dial_3216"}
{"topic_shift": true, "utterance": "This is a scam. The first thing you should do is contact the Default Resolution Group for help.", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "Are they asking you to pay for enrollment or maintenance fees?", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "Yes, they are asking for maintenance fees.", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "Okay. The best thing to do is ignore them when they try to contact you. If you are in need of real help with your defaulted loan, the Default Resolution Group can help you for free.", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "Where can I go to learn more about protecting myself from these types of scams?", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "You should take a look at our blog post titled, \"Don't Be Fooled: You Never Have to Pay for Student Loan Help\".", "session_id": "doc2dial_3216"}
{"topic_shift": true, "utterance": "Thank you. I'm afraid that my defaulted student loan will cause my wages to be garnished. How can I avoid this.", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "One way you can avoid garnishment is to make a request for a hearing.", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "I lost my job last year and have just stared a new job 2 months ago. Will my wages still be garnished?", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "This is definitely something that you should bring up at the hearing. Since you have been employed for less than 12 months after having previously been involuntarily separated from your employment, it may be ruled that your wages cannot be garnished at this time.", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "What rights do I have with garnishment?", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "Your rights include being sent a notice that explains ED's intention to garnish your wages in 30 days, the amount of your debt, and your right to inspect and copy any records relating to the debt. You also have the right to object garnishment and can avoid garnishment by voluntarily repayment.", "session_id": "doc2dial_3216"}
{"topic_shift": false, "utterance": "Hello, I would like to know if Federal student loans are a good investment?", "session_id": "doc2dial_3202"}
{"topic_shift": false, "utterance": "it is important that you pay off your loan, so make sure you understand your options and responsibilities.", "session_id": "doc2dial_3202"}
{"topic_shift": false, "utterance": "Do you want to apply for financial aid?", "session_id": "doc2dial_3202"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3202"}
{"topic_shift": true, "utterance": "What if I have loans from the HEAL Program and I am in default with those loans?", "session_id": "doc2dial_3202"}
{"topic_shift": false, "utterance": "In that case, contact the Debt Collection Center for help with account-related questions.", "session_id": "doc2dial_3202"}
{"topic_shift": true, "utterance": "How much money can I borrow on federal student loans?", "session_id": "doc2dial_3202"}
{"topic_shift": false, "utterance": "The maximum amount you can borrow each year in Subsidized Direct Loans and Unsubsidized Direct Loans varies from $ 5,500 to $ 12,500 per year, depending on what year you are in school and your state dependency.", "session_id": "doc2dial_3202"}
{"topic_shift": true, "utterance": "If I have more general questions about the HEAL Program?", "session_id": "doc2dial_3202"}
{"topic_shift": false, "utterance": "contact the ED HEAL Program Team at 1 - 844 - 509 - 8957 or HEAL@ed.gov.", "session_id": "doc2dial_3202"}
{"topic_shift": true, "utterance": "and what happens when i sign my promissory note?", "session_id": "doc2dial_3202"}
{"topic_shift": false, "utterance": "When you sign your promissory note, you agree to repay the loan in accordance with the terms of the note, even if you did not, or did not, get a job after completing the program. I don't like the education you received.", "session_id": "doc2dial_3202"}
{"topic_shift": false, "utterance": "I need to know what documents i need because i have a corrected card for a foreign born u.s. citizen child", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "Did you legally change your child's name?", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "Yes i did change it", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "Then yes, it is important to tell Social Security so you can get a corrected card", "session_id": "doc2dial_34"}
{"topic_shift": true, "utterance": "Do i need to show proof of who they are?", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "Yes we will need proof of their identity", "session_id": "doc2dial_34"}
{"topic_shift": true, "utterance": "Do i need to send the original documents?", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "Yes, you are required to have the original documents or certified copies", "session_id": "doc2dial_34"}
{"topic_shift": true, "utterance": "What identification do i need to provide?", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "I can tell you what information is required", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "What if i cannot have all the documents within 10 days?", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "If you cannot have the required documents we will need to see some other type of identification", "session_id": "doc2dial_34"}
{"topic_shift": false, "utterance": "How can a surviving spouse get a VA home loan?", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "Are you curious about how to get a VA backed home loan as a surviving spouse of a Veteran?", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "No, I am not a surviving spouse of a Veteran.", "session_id": "doc2dial_1415"}
{"topic_shift": true, "utterance": "I am not receiving DIC benefits, how do I apply for them?", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "You will first need to fill out an application for DIC, Survivors Pension or Accrued Benefits VA Form 21P-534EZ.", "session_id": "doc2dial_1415"}
{"topic_shift": true, "utterance": "Is it possible for me to get a COE?", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "You may be eligible to get a COE if you are the spouse of a Veteran along with some pre requisites.", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "What must be true for me to get a COE?", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "Is the Veteran missing in action?", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "No he is not missing in action.", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "Is he a Prisoner of War?", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "Yes he is a POW.", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "Then ues, you can get a COE since he is a POW.", "session_id": "doc2dial_1415"}
{"topic_shift": false, "utterance": "hello i would like to know about suicide prevention in veterans", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "Are you a veteran in a mental health crisis?", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "You are not alone, and you can get help. we can help you?", "session_id": "doc2dial_1373"}
{"topic_shift": true, "utterance": "Yes i'm worried about one", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "Connect with our caring and qualified Veterans Crisis Line Responders for confidential help. Many of them are veterans. This service is private, free and available 24 hours a day, 7 days a week.", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "How do I talk to someone now?", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "Call 800 - 273 - 8255, then select 1.  Start a confidential Veterans chat.", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "And how do I do in the case of hearing loss?", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "If you have a hearing loss, call TTY: 800 - 799 - 4889.", "session_id": "doc2dial_1373"}
{"topic_shift": true, "utterance": "How do I tell my child about a suicide attempt in the family?", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "Get tips for talking to children of different ages about suicide:   Preschool children   School-age children", "session_id": "doc2dial_1373"}
{"topic_shift": true, "utterance": "Also I want to help a veteran adjust to life at home, but I don't know how. Can I get support?", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "we can help you. Through our national Coaching Into Care program, our licensed psychologists and social workers will speak to you on the phone, free of charge, to help you navigate the VA system and discover the best way to help the veteran that matters to you.", "session_id": "doc2dial_1373"}
{"topic_shift": false, "utterance": "Hi, good afternoon. I'm interested into knowing what benefits may be due for me.", "session_id": "doc2dial_3564"}
{"topic_shift": true, "utterance": "No problem. I have to ask, are you or any member of your family in a qualifying state for benefits?", "session_id": "doc2dial_3564"}
{"topic_shift": false, "utterance": "No, not right now, just asking about the topic.", "session_id": "doc2dial_3564"}
{"topic_shift": true, "utterance": "O.K. in that case, do you want me to refer some sources for further information?", "session_id": "doc2dial_3564"}
{"topic_shift": false, "utterance": "No, it's not necessary right now.", "session_id": "doc2dial_3564"}
{"topic_shift": true, "utterance": "Although, in that regard, what can i use to get more information? Something like this?", "session_id": "doc2dial_3564"}
{"topic_shift": false, "utterance": "You can use our toll free number at 1-800-772-1213. There you'll have total confidentiality.", "session_id": "doc2dial_3564"}
{"topic_shift": true, "utterance": "Look, this may be a morbid question but, in the case my spouse, or ex-spouse, because i'm divorced, dies, Do i may be eligible for some benefit from you?", "session_id": "doc2dial_3564"}
{"topic_shift": false, "utterance": "In fact, you can. If that scenario happens, you may be eligible for a higher survivor benefit based on her work. In case the deceased person is your ex-spouse, you may be eligible for a higher benefit even of you are already receiving a survivor benefit on another spouse.", "session_id": "doc2dial_3564"}
{"topic_shift": false, "utterance": "Um, i see. Say, with this kind of benefits, i suppose there's a need to report changes our lives, are we?", "session_id": "doc2dial_3564"}
{"topic_shift": false, "utterance": "That's correct. They key on this type of benefits is the most up to date information. As such, there are certain life events that you are required to report to us. For a complete list, see reference publications.", "session_id": "doc2dial_3564"}
{"topic_shift": true, "utterance": "O.k, i'll take a look to that. Now, this number you said before, you said is toll free, right?", "session_id": "doc2dial_3564"}
{"topic_shift": false, "utterance": "That's correct, no charge for use them.", "session_id": "doc2dial_3564"}
{"topic_shift": false, "utterance": "how Signing in to MyDMV", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "Do you want to know why you are redirected to the 'Welcome to MyDMV' page?", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "If i do n't remember the password", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "you can use the Forgot your Password tool on the same page", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "I can use the tool to reset it?", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "You can use the tool to reset it . You will need to enter your username and the security questions / answers Shared Secrets you chose when you created your account.", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "You will need to enter your username and the security questions / answers Shared Secrets you chose when you created your account", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "If i never created a MyDMV account before ,", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "use the sign up link", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "I forgot my NY.gov username and/or password.    What can I do ?", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "You can use the tool to have your username your username might be your email address emailed to you. You will need to enter your name and email address", "session_id": "doc2dial_2691"}
{"topic_shift": false, "utterance": "I wanted to know about the cost of going to school", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "Okay, we can help you learn about college costs and give you tips on how to lower costs when you go to school.", "session_id": "doc2dial_2849"}
{"topic_shift": true, "utterance": "Do you have tips for someone living off campus?", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "You can share a house or apartment with multiple housemates to cut down the cost of rent.", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "what's some good advice on credit cards?", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "It is important that you understand the terms.", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "What are some ways to save money on tuition?", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "Are you the child of an alumnus or alumna?", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "Will you have more than one family member enrolled at the school?", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "yes, my sister goes to the school", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "You can check with the school to see if they offer a discount on tuition.", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "anything else to help lower the cost?", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "If academically possible, take the maximum number of credits allowed. This  reduces the amount of time needed to graduate.", "session_id": "doc2dial_2849"}
{"topic_shift": false, "utterance": "I need some information about making a VA affairs special claim.", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "Do you have a disability that is not currently listed on the site as being linked to military service?", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "Has your disability been proven to have been the result of an illness or injury caused by your active duty service?", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "No, but my husband does.", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "My husband is recovering from surgery that has immobilized him. Is he eligible for benefits?", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "In your husband's case, he may qualify for temporary disability payments.", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "What about for the time he has spent in the hospital?", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "If your husband has spent time in a VA or VA-approved hospital, he may be eligible for benefits like disability payments.", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "He has only been out of the service for a year and due to his disability, we need immediate financial help. Is there any way we can get benefits faster?", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "Those who are in your situation may qualify for disability payments right away.", "session_id": "doc2dial_1398"}
{"topic_shift": false, "utterance": "Hello, hope you are well, how do I change my address?", "session_id": "doc2dial_597"}
{"topic_shift": true, "utterance": "Thank you! I am well, hope you are too. Change your Address and Telephone number online", "session_id": "doc2dial_597"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_597"}
{"topic_shift": true, "utterance": "You need to change your address correct?", "session_id": "doc2dial_597"}
{"topic_shift": false, "utterance": "yes please.", "session_id": "doc2dial_597"}
{"topic_shift": false, "utterance": "you can update your contact information in a safe , quick , and convenient way by following these five steps : Log in to my Social Security .Select the My Profile link on the right side of the screen . Select the Update Contact Information button and enter your address information . Select when would you like to schedule the update , then select Next .   Review and verify your information , select Submit .", "session_id": "doc2dial_597"}
{"topic_shift": false, "utterance": "ok thank you but that is not for me", "session_id": "doc2dial_597"}
{"topic_shift": false, "utterance": "How can I chekck my address?", "session_id": "doc2dial_597"}
{"topic_shift": false, "utterance": "you can easily check your address we have on record via the My Profile Tab on my Social Security", "session_id": "doc2dial_597"}
{"topic_shift": true, "utterance": "Is there a place to go if I have more questions?", "session_id": "doc2dial_597"}
{"topic_shift": false, "utterance": "If you have questions or need help understanding how to change your address and telephone number online", "session_id": "doc2dial_597"}
{"topic_shift": false, "utterance": "Hello, I was wondering when I should sign up for Medicare. I'm not sure how this affects my benefits.", "session_id": "doc2dial_583"}
{"topic_shift": true, "utterance": "Of course. We recommend you to sign up for Medicare three months before reaching age 65, even if you are not ready to start receiving retirement benefits. You can opt out of receiving cash retirement benefits now once you are in the online application, then you can apply online for retirement benefits later.", "session_id": "doc2dial_583"}
{"topic_shift": false, "utterance": "Are you currently choosing not to enroll in Medicare Part B?", "session_id": "doc2dial_583"}
{"topic_shift": false, "utterance": "Yes, I  wanted to do so at a later point of time.", "session_id": "doc2dial_583"}
{"topic_shift": false, "utterance": "In this case your coverage may be delayed and you may have to pay a higher monthly premium for as long as you have Part B. Your monthly premium will go up 10 percent for each 12-month period you were eligible for Part B, but didn't sign up for it, unless you qualify for a \"Special Enrollment Period\".", "session_id": "doc2dial_583"}
{"topic_shift": true, "utterance": "Interesting, I didn't know that. Oh, and what is this \"Special Enrollment Period\" you mentioned?", "session_id": "doc2dial_583"}
{"topic_shift": false, "utterance": "Before I explain this, do you have medical insurance coverage under a group health plan based on your or your spouse's current employment?", "session_id": "doc2dial_583"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_583"}
{"topic_shift": true, "utterance": "By the way, what are the advantages of applying for Medicare online?", "session_id": "doc2dial_583"}
{"topic_shift": false, "utterance": "Using the online Medicare application has a number of benefits. You can avoid trips to your Social Security Office, saving you time and money, for example.", "session_id": "doc2dial_583"}
{"topic_shift": true, "utterance": "Are there any other ways to enroll?", "session_id": "doc2dial_583"}
{"topic_shift": false, "utterance": "Yes, there are. You can also apply by phone - Call us at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.", "session_id": "doc2dial_583"}
{"topic_shift": false, "utterance": "I need some help. My car complies with the CA emissions standard, but it's not indicated on the MCO.", "session_id": "doc2dial_2685"}
{"topic_shift": true, "utterance": "I'd be happy to help you. Do you have the MCO?", "session_id": "doc2dial_2685"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_2685"}
{"topic_shift": false, "utterance": "What do I do if my vehicle is exempt from the California emissions standard?", "session_id": "doc2dial_2685"}
{"topic_shift": false, "utterance": "If your car is exempt, either you or the auto dealer will need to complete form MV-74 to certify the exemption.", "session_id": "doc2dial_2685"}
{"topic_shift": true, "utterance": "I'm thinking about buying another car. How do I know if the car I buy complies with the California emissions standard?", "session_id": "doc2dial_2685"}
{"topic_shift": false, "utterance": "You can find this information on the MCO. There should also be an emissions label under the car's hood with this information.", "session_id": "doc2dial_2685"}
{"topic_shift": true, "utterance": "My car is a 2002. Is it subject to the California emissions standards?", "session_id": "doc2dial_2685"}
{"topic_shift": false, "utterance": "If your car has less than 7,500 miles on the odometer and is a model year of 1996 or newer with a gross weight rating of 6,000lbs or less, yes, it is subject to the California emissions standards.", "session_id": "doc2dial_2685"}
{"topic_shift": false, "utterance": "What about a light duty truck that fits that criteria? Is it exempt?", "session_id": "doc2dial_2685"}
{"topic_shift": false, "utterance": "No, the criteria I listed above includes both passenger vehicles and light duty trucks.", "session_id": "doc2dial_2685"}
{"topic_shift": false, "utterance": "I came here seeking information on appealing a credit decision. Perhaps you can help me?", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "Did you read our non-exhaustive list of examples of extenuating circumstances?", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "No, unfortunately not.", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "Do you believe that your situation fits within these examples, or presents a situation that otherwise qualifies for extenuating circumstances?", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "No. Well, I don't know about the list, I haven't read it.", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "Are you aware that review does not guarantee approval?", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "Yes, but that is just logical.", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "*DEFAULT ERROR*", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "Are there any extenuating circumstances relating to an adverse credit history?", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "Yes, there are extenuating circumstances relating to the adverse credit history. Remember: Endorsers aren't eligible for this option.", "session_id": "doc2dial_2875"}
{"topic_shift": true, "utterance": "What if I have reviewed the information above and no longer wish to document extenuating circumstances?", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "Then you have a few other options.", "session_id": "doc2dial_2875"}
{"topic_shift": false, "utterance": "Hey there. I have some questions about the IT Standards Library, hope you can answer them.", "session_id": "doc2dial_2861"}
{"topic_shift": false, "utterance": "Of course. First of all, welcome to the Federal Student Aid Chief Information Officer's Information Technology IT Standards Library. Federal Student Aid and its contractors must comply with IT standards and guidelines applicable to all federal agencies.", "session_id": "doc2dial_2861"}
{"topic_shift": true, "utterance": "What about federal guidelines?", "session_id": "doc2dial_2861"}
{"topic_shift": false, "utterance": "This section of the IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws , regulations , standards and guidelines applicable to information and information technology management. The standards and guidelines they promulgate apply to all federal agencies and departments.", "session_id": "doc2dial_2861"}
{"topic_shift": true, "utterance": "Do you want to know what resources we offer?", "session_id": "doc2dial_2861"}
{"topic_shift": false, "utterance": "No, thanks.", "session_id": "doc2dial_2861"}
{"topic_shift": true, "utterance": "What testing services are there?", "session_id": "doc2dial_2861"}
{"topic_shift": false, "utterance": "We have the Enterprise Test Management Standards.", "session_id": "doc2dial_2861"}
{"topic_shift": true, "utterance": "I see. Do you also offer references?", "session_id": "doc2dial_2861"}
{"topic_shift": false, "utterance": "Yes. The IT Standards Library offers pertinent references for those who do or would like to do business with Federal Student Aid. Documents selected for the library may not encompass all of the documentation or references necessary to perform work for Federal Student Aid.", "session_id": "doc2dial_2861"}
{"topic_shift": true, "utterance": "Yeah, I already thought so. Do you cover data management as well?", "session_id": "doc2dial_2861"}
{"topic_shift": false, "utterance": "Yes, we have some great data management resources.", "session_id": "doc2dial_2861"}
{"topic_shift": false, "utterance": "Hello, good to talk with you. I'm looking to know some things about the loan program, can you help me out?", "session_id": "doc2dial_2877"}
{"topic_shift": true, "utterance": "No problem, that's why we are here. Before anything else, Do you know what is a Direct plus Loan?", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "Yeah, i know the basics about it, but that's why i'm looking for guidance here, to be sure about some other things.", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "That's great. Just for a reminder, This proceeding you are doing right now is to obtain additional information about your loan process. Depending on your selected school, such process could vary.", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "By the way, Have you put a freeze on your credit file?", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "No, i didn't do that.", "session_id": "doc2dial_2877"}
{"topic_shift": true, "utterance": "O.k, Thanks. In any case, if i want to apply for a loan, should i go online to do that?", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "That's affirmative. You should start to going online and login in to start all the loan process.", "session_id": "doc2dial_2877"}
{"topic_shift": true, "utterance": "Well, is kind of obvious, really. And, say, is there anything i should do or fill before i can receive my loan?", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "Yeah, in fact, you must complete a Direct Plus Loan Master Promissory Note. In which all terms are explain.", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "Got it. Just to be sure, every school interested on information to process my loan application, can do that by their own rules, aren't they?", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "You're totally right. Every institution can do its own process to obtain that information.", "session_id": "doc2dial_2877"}
{"topic_shift": false, "utterance": "What is the General and Federal Guidelines and what do they do?", "session_id": "doc2dial_2863"}
{"topic_shift": true, "utterance": "The General and Federal Guidelines of the IT Standards Library highlights federal organizations involved in establishing and coordinating the implementation of federal laws, regulations, standards and guidelines for information and information technology management for all federal agencies and departments.", "session_id": "doc2dial_2863"}
{"topic_shift": true, "utterance": "Would you need some resources to use?", "session_id": "doc2dial_2863"}
{"topic_shift": false, "utterance": "Yes, I would like some resources.", "session_id": "doc2dial_2863"}
{"topic_shift": false, "utterance": "One of them is the Office of Management and Budget Resources.", "session_id": "doc2dial_2863"}
{"topic_shift": true, "utterance": "What is the Enterprise Rational Solution used for?", "session_id": "doc2dial_2863"}
{"topic_shift": false, "utterance": "The Federal Student Aid Enterprise Rational Solution is for sytems development efforts and it is an integrated solution for such things as requirements, tests, and configuration management.", "session_id": "doc2dial_2863"}
{"topic_shift": true, "utterance": "What pertinent info does the IT Standards Library offer?", "session_id": "doc2dial_2863"}
{"topic_shift": false, "utterance": "The IT STandards Library offers references for those who do or would like to do business with Federal Student Aid.", "session_id": "doc2dial_2863"}
{"topic_shift": false, "utterance": "Would the documents selected for thel IT Standards Library cover all the documentation?", "session_id": "doc2dial_2863"}
{"topic_shift": false, "utterance": "It does encompass most of the documentation or references necessary to perform work for Federal Student Aid but may not encompass all.", "session_id": "doc2dial_2863"}
{"topic_shift": true, "utterance": "What does the IT Dashboard display?", "session_id": "doc2dial_2863"}
{"topic_shift": false, "utterance": "The IT Dashboard will show data received from agency IT Portfolio and Business Case reports, including general info on over 7,000 Federal IT investments and detailed data for over 700 of those investment.", "session_id": "doc2dial_2863"}
{"topic_shift": false, "utterance": "Oh ,hi. I need some info. I was told that i need to change some personal information, like my address, so i wanted to know about it.", "session_id": "doc2dial_595"}
{"topic_shift": true, "utterance": "Very well. Can you tell me if aside address, you were asked to change your telephone number?", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "Well, no, not exactly, i was told that i would need to change something, not know what specifically.", "session_id": "doc2dial_595"}
{"topic_shift": true, "utterance": "I see. In any case, would you like me to tell you about how you can change your address?", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "Yes, please, Very kind of you.", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "Before that, Do you have any social security benefits, such as retirement, survivors or disability?", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "Yeah, i'm receiving one of those. i'm with retirement.", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "Good. Then you can update your contact information easy peasy, just following few steps: Log in to My Social Security and Select the My Profile Link on the right side of the screen.", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "O.k, just log in and doing that? That's all?", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "Just like that. This is designed so you can do it without any problem.", "session_id": "doc2dial_595"}
{"topic_shift": true, "utterance": "I know you just said something about it, but specifically what can i do there?", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "You can change and update your information, besides giving you access to many other online services.", "session_id": "doc2dial_595"}
{"topic_shift": false, "utterance": "I am having problems signing in to MYDMV.", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "Are you being redirected to the Welcome to MyDMV page?", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "No, I am not being redirected.", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "Is there a way to clean my sign in info out?", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "You can use the link I sent you to clear the sign in link out.", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "What if I created a MyDMV account before and forgot my login name?", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "You can go to the Forgot your Username tool and get a list of all you NY.gov ID Usernames.", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "How do I serve the issue of redirecting me to Welcome page?", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "You would need to use the link to clear out your sign in information from our system and this will stop from being redirected to the Welcome to MyDMV page.", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "What if I have more than one email address?", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "You should definitely check all of your emails.", "session_id": "doc2dial_2693"}
{"topic_shift": false, "utterance": "Can I apply for benefits on line?", "session_id": "doc2dial_3599"}
{"topic_shift": true, "utterance": "You are asking to apply online, correct?", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3599"}
{"topic_shift": true, "utterance": "Do you have medicare?", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "Please be ready to supply the information we need to approve your application for these benefits", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "What if I do not have a birth certificate?", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "you may request one from the state where you were born", "session_id": "doc2dial_3599"}
{"topic_shift": true, "utterance": "can I apply online?", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "You Can Apply For Retirement Benefits Or Medicare", "session_id": "doc2dial_3599"}
{"topic_shift": true, "utterance": "is there a website I can see?", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "was your pension terminated?", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "session_id": "doc2dial_3599"}
{"topic_shift": false, "utterance": "how Signing in to MyDMV?", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "the redirected to the ' Welcome to MyDMV ' page ?", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "If I have more than one email address", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "use the tool for each address to make sure you retrieve your username for MyDMV", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "I forgot my NY.gov username", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "You can use the tool to have your username your username might be your email address emailed to you .   [20] You will need to enter your name and email address", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "you do n't remember the password", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "you can use the Forgot your Password tool on the same page", "session_id": "doc2dial_2687"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "MyDMV", "session_id": "doc2dial_2687"}
{"topic_shift": true, "utterance": "If you never created a MyDMV account before", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "use the sign up link", "session_id": "doc2dial_2687"}
{"topic_shift": false, "utterance": "If I am not ready to retire, can I still apply?", "session_id": "doc2dial_581"}
{"topic_shift": true, "utterance": "You can apply online for Medicare even if you are not ready to retire", "session_id": "doc2dial_581"}
{"topic_shift": false, "utterance": "Do I need to enroll in part a and B?", "session_id": "doc2dial_581"}
{"topic_shift": false, "utterance": "You should sign up for Medicare three months before reaching age 65 , even if you are not ready to start receiving retirement benefits", "session_id": "doc2dial_581"}
{"topic_shift": true, "utterance": "why should I apply online", "session_id": "doc2dial_581"}
{"topic_shift": false, "utterance": "Using the online Medicare application has a number of benefits", "session_id": "doc2dial_581"}
{"topic_shift": true, "utterance": "are there other options?", "session_id": "doc2dial_581"}
{"topic_shift": false, "utterance": "You can also apply :   By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday . If you are deaf or hard of hearing , [108] you can call us at TTY 1 - 800 - 325 - 0778", "session_id": "doc2dial_581"}
{"topic_shift": true, "utterance": "is there an enrollment period", "session_id": "doc2dial_581"}
{"topic_shift": false, "utterance": "Do you have  a group health insurance?", "session_id": "doc2dial_581"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_581"}
{"topic_shift": false, "utterance": "You may qualify for a \" Special Enrollment Period \" SEP that will let you sign up for Part B during", "session_id": "doc2dial_581"}
{"topic_shift": false, "utterance": "Are there additional costs that I would have to pay if my student loan was handed to a collection agency?", "session_id": "doc2dial_3214"}
{"topic_shift": true, "utterance": "Are you currently in default with your student loan?", "session_id": "doc2dial_3214"}
{"topic_shift": false, "utterance": "Yes, I have fallen into arrears on my loan and am fearful that it will be handed over to a collection agency", "session_id": "doc2dial_3214"}
{"topic_shift": false, "utterance": "If a collection agency is involved, you will liable for any of the costs involved in handing over the loan. The costs involved are equal to 17.92% of your outstanding balance, this amount includes principal, interest and fees", "session_id": "doc2dial_3214"}
{"topic_shift": true, "utterance": "I have heard that some people have been told that their loans can be taken out of default for a fee. Is this true?", "session_id": "doc2dial_3214"}
{"topic_shift": false, "utterance": "The best advice in this instance is to ignore this. Your loan can be taken out of default for free through the Default Resolution Group", "session_id": "doc2dial_3214"}
{"topic_shift": true, "utterance": "Am I notified when a Treasury Offset is about to happen with my Student loan?", "session_id": "doc2dial_3214"}
{"topic_shift": false, "utterance": "A notice of intent to offset your loan will be sent to your last known address. This notice will inform you that the offset will begin in 65 days. Normally, this correspondence will only be sent once", "session_id": "doc2dial_3214"}
{"topic_shift": true, "utterance": "Is there any way that I can contact the Collection Agency involved with my Student Loan?", "session_id": "doc2dial_3214"}
{"topic_shift": false, "utterance": "The Department of Education currently deals with the collection agencies as they are contracted to do so. A list is available on the website", "session_id": "doc2dial_3214"}
{"topic_shift": true, "utterance": "What is the outcome if I don't agree to a repayment agreement on my defaulted student loan?", "session_id": "doc2dial_3214"}
{"topic_shift": false, "utterance": "In this case, the ED refers your loan to a private collection agency. These agencies earn a commission for any payments that you make on these loans", "session_id": "doc2dial_3214"}
{"topic_shift": false, "utterance": "How can I apply for disability benefits?.", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "You can apply for these benefits as soon as you become disabled.", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "Are you ready to apply now?", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "Yes, I'm ready.", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "then you can complete your application online or call our toll-free number 1-800-772-1213.", "session_id": "doc2dial_22"}
{"topic_shift": true, "utterance": "what other resources do you guys have published that I can use to get more information?.", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "Among our publications, there are, Apply Online For Disability Benefits, Disability Benefits, and Disability Starter Kit.", "session_id": "doc2dial_22"}
{"topic_shift": true, "utterance": "can you give me a way to contact you guys for applying in case of hearing impairments?", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "yes, sure. You can use our TTY number 1-800-325-0778. Or you could visit your local Social Security office.", "session_id": "doc2dial_22"}
{"topic_shift": true, "utterance": "Can I apply without having all of the required documents?", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "We actually recommend you to apply as soon as possible. We'll help you get all the information needed to complete the process.", "session_id": "doc2dial_22"}
{"topic_shift": true, "utterance": "Ok, in my case, I was self-employed. Is there anything else I need to do?", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "You'll need a copy of your federal tax return.", "session_id": "doc2dial_22"}
{"topic_shift": false, "utterance": "What more can I learn about my medical benefits package?", "session_id": "doc2dial_1403"}
{"topic_shift": true, "utterance": "The information you need to know is that we cover preventive care services like health exams and health education including nutrition education.", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "Are you enrolled in VA healthcare?", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "No, i am not enrolled in VA healthcare.", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "Do you need us to consider covering non-VA emergency care for a non-service-connected condition?", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "No, I do not need you to cover a non-VA emergency.", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "Are there non-medical services I can get help with?", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "Yes, you may be able to get help with non-medical services such as beneficiary travel benefits or caregiver support help for the person who cares for you.", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "What can i get help with as a veteran?", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "You may be able to get help with assisted living, residential live-in or home health care through VA.", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "What must be true for my non-VA prescription to get filled?", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care right now?", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "No, I am not enrolled right now.", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "Then you non-VA prescription can not get filled.", "session_id": "doc2dial_1403"}
{"topic_shift": false, "utterance": "Can i know what happens if i don't qualify for burial benefits?", "session_id": "doc2dial_1365"}
{"topic_shift": true, "utterance": "We'll send you a denial decision letter explaining the reasons of our denial. We'll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20-0998. This form explains your rights to appeal or to request another review.", "session_id": "doc2dial_1365"}
{"topic_shift": true, "utterance": "Do you know how much time you have to appeal the decision or request another review?", "session_id": "doc2dial_1365"}
{"topic_shift": false, "utterance": "Yes, I know that", "session_id": "doc2dial_1365"}
{"topic_shift": false, "utterance": "Ok, let me tell you that it depends on which option you use to request a review or to appeal. The times are different with each option.", "session_id": "doc2dial_1365"}
{"topic_shift": true, "utterance": "How can I update my information?", "session_id": "doc2dial_1365"}
{"topic_shift": false, "utterance": "You can call our toll-free hotline at 877- 222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.", "session_id": "doc2dial_1365"}
{"topic_shift": true, "utterance": "How can I do the request?", "session_id": "doc2dial_1365"}
{"topic_shift": false, "utterance": "You must print out the form, fill it out and mail the completed form to: Memorial Products Service 41B Department of Veterans Affairs, 5109 Russell Road, Quantico, VA, 22134-3903.", "session_id": "doc2dial_1365"}
{"topic_shift": true, "utterance": "How much you have to wait until VA make a decision?", "session_id": "doc2dial_1365"}
{"topic_shift": false, "utterance": "It depends on: The number of applications we re reviewing and how much information you provided in your application.", "session_id": "doc2dial_1365"}
{"topic_shift": true, "utterance": "Can I update my info?", "session_id": "doc2dial_1365"}
{"topic_shift": false, "utterance": "Yes, you can at any time calling to our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m.", "session_id": "doc2dial_1365"}
{"topic_shift": false, "utterance": "Is there an increase for delayed retirement?", "session_id": "doc2dial_3572"}
{"topic_shift": true, "utterance": "Have you reached full retirement age?", "session_id": "doc2dial_3572"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3572"}
{"topic_shift": false, "utterance": "you can choose to start receiving benefits before the month you apply .", "session_id": "doc2dial_3572"}
{"topic_shift": false, "utterance": "What if I have not signed up?", "session_id": "doc2dial_3572"}
{"topic_shift": false, "utterance": "n some circumstances your Medicare coverage may be delayed and cost more .", "session_id": "doc2dial_3572"}
{"topic_shift": true, "utterance": "Is there additional information about early or late retirement?", "session_id": "doc2dial_3572"}
{"topic_shift": false, "utterance": "read  Retirement Information for Medicare Beneficiaries", "session_id": "doc2dial_3572"}
{"topic_shift": true, "utterance": "So if I don't sign up medicare coverage may be delayed?", "session_id": "doc2dial_3572"}
{"topic_shift": false, "utterance": "yes n some circumstances your Medicare coverage may be delayed and cost more .", "session_id": "doc2dial_3572"}
{"topic_shift": true, "utterance": "What's the best time to start retirement benefits?", "session_id": "doc2dial_3572"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between", "session_id": "doc2dial_3572"}
{"topic_shift": false, "utterance": "How can I find out if my vehicle meets the California emissions standard?", "session_id": "doc2dial_2678"}
{"topic_shift": true, "utterance": "want to determine if your vehicle meets the California emissions standard", "session_id": "doc2dial_2678"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2678"}
{"topic_shift": true, "utterance": "What vehicles are subject to the California emissions standards?", "session_id": "doc2dial_2678"}
{"topic_shift": false, "utterance": "your vehicle must comply with the California emissions standard if it has less than 7,500 miles on the odometer and is", "session_id": "doc2dial_2678"}
{"topic_shift": true, "utterance": "My vehicle complies with the California emissions standard but this is not indicated on the MCO, or I don't have the MCO. What can I do?", "session_id": "doc2dial_2678"}
{"topic_shift": false, "utterance": "If your vehicle is exempt from the California emissions standard ,  you or the automobile dealer can complete form MV-74 to certify the exemption if", "session_id": "doc2dial_2678"}
{"topic_shift": false, "utterance": "if i am a resident of the united states", "session_id": "doc2dial_2678"}
{"topic_shift": false, "utterance": "If your vehicle is exempt from the California emissions standard", "session_id": "doc2dial_2678"}
{"topic_shift": false, "utterance": "if you meet the requirements is it subject to other changes?", "session_id": "doc2dial_2678"}
{"topic_shift": false, "utterance": "Even if your vehicle meets the California emissions standard , it is subject to NY State safety and emissions inspection requirements", "session_id": "doc2dial_2678"}
{"topic_shift": false, "utterance": "I went on your online site regarding retirement benefits but the page keeps asking me to sign-in.", "session_id": "doc2dial_218"}
{"topic_shift": true, "utterance": "There is a timer on those pages for security reasons.", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "Why is that?", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "As it stands, you will receive a warning after 25 minutes without doing anything and you will be able to extend your time on the page.", "session_id": "doc2dial_218"}
{"topic_shift": true, "utterance": "Well that doesn't work for me. Can I apply some other way?", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "Yes , you can also apply by calling 1 - 800 - 772 - 1213, by text telephone at TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday.", "session_id": "doc2dial_218"}
{"topic_shift": true, "utterance": "After I apply can someone receive benefits on my work record?", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "We'll inform you if that is possible once your application has been processed.", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "Will I be able to receive benefits on my spouse's record?", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "You will also be informed of that once your application has been processed.", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "Is there a delay after I send in my application?", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "Once we receive your application it will be reviewed. After the review we will contact you if we need more information or if we need to see your documents.", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "And then is it good to go?", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "When we have all of the necessary information and documents your application will be processed and a letter will be sent to you about our decision in the mail.", "session_id": "doc2dial_218"}
{"topic_shift": false, "utterance": "how do I set up direct deposit?", "session_id": "doc2dial_3566"}
{"topic_shift": true, "utterance": "You are asking how to set up direct deposit correct?", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "what if you applied for benefitsbefore that date and did not sign up for electronic payments at that time", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "we strongly urge you to do sonow", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "you have not set up direct deposit yet?", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "No I have not", "session_id": "doc2dial_3566"}
{"topic_shift": true, "utterance": "I still have questions where can I find more info?", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "If you have questions or need help understanding how to set up or change direct deposit online", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "are you deaf or hard hearing?", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday .", "session_id": "doc2dial_3566"}
{"topic_shift": false, "utterance": "I need help for a depressed vet", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "Do you know a Veteran who is considering suicide?", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "no, not that I know of but they are depressed and need help", "session_id": "doc2dial_1371"}
{"topic_shift": true, "utterance": "Do you have help for someone who is back home and not doing well?", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "Yes we do, if you are a family member or friend of a Veteran who is having trouble adjusting to life at home, we can help. Our national Coaching Into Care program, our licensed psychologists and social workers will talk with you by phone, free of charge, to help you find your way around the VA system and figure out the best way to help the Veteran you care about", "session_id": "doc2dial_1371"}
{"topic_shift": true, "utterance": "can you tell me how to talk to a kid about suicide?", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "Yes, we can give you tips for talking to children of different ages about suicide. We have info to talk to preschoolers, school-age children, and others", "session_id": "doc2dial_1371"}
{"topic_shift": true, "utterance": "can you give me the signs that someone who is depressed might be thinking of doing something to hurt themselves?", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "Many Veterans don\u2019t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness.  They might also seem sad, depressed, or agitated most of the time.", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "and acting differently is a sign that something might be up?", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "Yes, they may change the way the act . They might start to do poorly in work or school and they might act violently or take risks", "session_id": "doc2dial_1371"}
{"topic_shift": true, "utterance": "is there any place that I can go online to read more on this?", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "You can get more information on our websites, we have info on suicide prevention and the support we offer.  You can also go to the Make the Connection website to get resources and watch stories of Veterans who have overcome depression", "session_id": "doc2dial_1371"}
{"topic_shift": false, "utterance": "Hi, my daughter Molly was foreign born, but a U.S. Citizen. I need to correct her Social Security card.", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "Did you change Molly's name because of adoption or court order?", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "No, neither of those apply.", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "Is Molly employed?", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "Yes, she is. She works at the library on weekends.", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "Great! Make sure that her employer is aware of the correction.", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "Oh, do we need to tell her employer or does Social Security?", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "She will have to tell her employer.", "session_id": "doc2dial_36"}
{"topic_shift": true, "utterance": "What do we need to do if we change her name on her Social Security card?", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "You will need to show us proof of her name change. Some examples of proof would include a final adoption decree.", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "Do I need anything with her previous name on it?", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "Yes, we will need to see the identity document with her prior name.", "session_id": "doc2dial_36"}
{"topic_shift": false, "utterance": "Will you have information on VA home loan programs for surviving spouses?", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "yes, are you a surviving spouse of a veteran?", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "No, am I not a surviving spouse of a veteran?", "session_id": "doc2dial_1417"}
{"topic_shift": true, "utterance": "es posible obtener un COE?", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "if you might get a COE if you're the spouse of a veteran", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "Do you meet some requirements to get a COE?", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "if at least some of the requirements is true in my", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "Do you meet the lack of action in your requirements?", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "yes, I comply with the lack of action", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "ok then you qualify for a COE", "session_id": "doc2dial_1417"}
{"topic_shift": true, "utterance": "How can I request a COE?", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "This will depend on whether or not you receive DIC of dependency compensation and compensation", "session_id": "doc2dial_1417"}
{"topic_shift": false, "utterance": "Greetings and good morning. I recently hear about student loans and was wondering if it could be an option for me, Could you lend me a hand on that?", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "Indeed. Remember it can be requested to cover the remainder of your child's college costs, but also remember that is not covered by other financial aid, and is determined by the school.", "session_id": "doc2dial_3200"}
{"topic_shift": false, "utterance": "I have some suspicions on how my college is using my student aid. What can I do about it?", "session_id": "doc2dial_3228"}
{"topic_shift": true, "utterance": "Do you think your school is not administering federal student aid funds properly?", "session_id": "doc2dial_3228"}
{"topic_shift": false, "utterance": "That's what I think, yes.", "session_id": "doc2dial_3228"}
{"topic_shift": false, "utterance": "I can give you some information to help you solve your problem or file a complaint. First, you should contact your schooll and try to solve your doubts with them and if you still think that the funds are not being used correctly then contact the Federal Student Aid Feedback Center or call 1-844-651-0077", "session_id": "doc2dial_3228"}
{"topic_shift": true, "utterance": "Ok, thanks. Now, what if I'm called to serve actively in the military, can I get a deferment of my federal loan?", "session_id": "doc2dial_3228"}
{"topic_shift": false, "utterance": "Yes, you'll qualify for deferment of repayment on any of your federal loans if that happens.", "session_id": "doc2dial_3228"}
{"topic_shift": true, "utterance": "cool. Going back to my previous question. If I think I'm not getting the correct amount from the federal aid, should I contact my college or the Federal Student Aid Feedback Center?", "session_id": "doc2dial_3228"}
{"topic_shift": false, "utterance": "You should try to resolve the problem with your college first.", "session_id": "doc2dial_3228"}
{"topic_shift": true, "utterance": "Who can access the military aid for college school?", "session_id": "doc2dial_3228"}
{"topic_shift": false, "utterance": "This aid is intended for veterans, future military personnel, active-duty personnel, or anybody related to veterans or active-duty personnel.", "session_id": "doc2dial_3228"}
{"topic_shift": true, "utterance": "Now, about the grant funds. What if I'm not eligible for the Federal Pell Grants?", "session_id": "doc2dial_3228"}
{"topic_shift": false, "utterance": "Then, if you meet the requirements but are not eligible for a Pell Grant based on your EFC, you can still access the Iraq and Afghanistan Service Grants.", "session_id": "doc2dial_3228"}
{"topic_shift": false, "utterance": "Hi, how you doing?. I was told the other day that you can go for a disability revision, is that true?", "session_id": "doc2dial_556"}
{"topic_shift": true, "utterance": "Well, yes. We can review your case often in order to determine if you still are disabled. In that recgard, your benefits will continue as long as you keep this condition.", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "Have you received a medical improvement in your case recently?", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "No, i haven't.", "session_id": "doc2dial_556"}
{"topic_shift": true, "utterance": "How often you do that kind of revisions? Is that legit?", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "Of course, The law requires and enable us to review your case from time to time to verify that you are still disabled. Don't worry, we'll inform you when its time and about the results.", "session_id": "doc2dial_556"}
{"topic_shift": true, "utterance": "Where i can find more information about it?", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "You can check the following publication: Working While disabled: How we can help.", "session_id": "doc2dial_556"}
{"topic_shift": true, "utterance": "Um, i supposed that if i get some improvement, i should notify it, isn't?", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "Certainly, you should. You are responsible to inform any improvement in your condition, or if you go back to work. In any case, you should check the booklet we send you with your application.", "session_id": "doc2dial_556"}
{"topic_shift": true, "utterance": "Of course, of course. I suppose is not a good thing to try to live on social benefits, huh?", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "Well, no. If you are a responsible person, is most than probable that you would rather going back to work that only live from social benefits.", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "But, lets say i need to keep those, is there any chance for that to happen?", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "Well, there certain rules that could help you to keep both your cash and medicare benefits. These are called \"work incentives\".", "session_id": "doc2dial_556"}
{"topic_shift": false, "utterance": "Why do you need proof of identity and my date of birth?", "session_id": "doc2dial_2136"}
{"topic_shift": true, "utterance": "Do you wish to register an ATV?", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "Yes, I wish to register an ATV.", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "In order to register an ATV with us, you must first provide proof of identity and your date of birth.", "session_id": "doc2dial_2136"}
{"topic_shift": true, "utterance": "What should I do with my ATV plates if I'm permanently moving it out of state?", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "You should surrender the plates and all registration documents for the ATV to a local BMV.", "session_id": "doc2dial_2136"}
{"topic_shift": true, "utterance": "Can a child under 10 operate an ATV?", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "A child under 10 can only operate an ATV under adult supervision or without supervision on land that is owned by the parent or guardian.", "session_id": "doc2dial_2136"}
{"topic_shift": true, "utterance": "Who writes a report if I crash an ATV while incapacitated?", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "A report will be written by someone who witnessed the accident  or by an investigating police officer.", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "When do I have to report an  ATV accident?", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "You must report an accident if it causes over $1,000 worth of property damages or if it harms or kills someone.", "session_id": "doc2dial_2136"}
{"topic_shift": true, "utterance": "Can I drive my ATV on private owned land?", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "You can drive your ATV on private owned land with permission from the owner.", "session_id": "doc2dial_2136"}
{"topic_shift": false, "utterance": "hello I need information about How to change my address", "session_id": "doc2dial_2650"}
{"topic_shift": true, "utterance": "Do you want to update the address on your license, permit or identification, vehicle registration and title?", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2650"}
{"topic_shift": true, "utterance": "Do you want to change Online through MyDMV?", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "To change the address on your non-driver license, permit, ID, and / or registration, you will need your New York State ID number and document number.    driver's license,    learning permit", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "Have you recently lost, renewed, or ordered a new document and not yet received it in the mail?", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "You will need to wait for it to arrive before you can create a MyDMV account. You can still change your address.", "session_id": "doc2dial_2650"}
{"topic_shift": true, "utterance": "And what will they do when I change my address to register a vehicle?", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "we also update the title certificate record   you do not need to request new DMV documents with your new address 2   updating your address for a traffic ticket does not update your address in other DMV records 3", "session_id": "doc2dial_2650"}
{"topic_shift": true, "utterance": "and what should i do when i change my address?", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "You can write your new address on the back of your driver's license, non-driver ID card, or learner's permit, and on the front of the registration document, carefully draw lines through the old address. Do not write the new address on a certificate of title.", "session_id": "doc2dial_2650"}
{"topic_shift": true, "utterance": "If I want to replace my documents, what should I do?", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "If you want to replace your documents, be sure to bring the fee payment.", "session_id": "doc2dial_2650"}
{"topic_shift": false, "utterance": "I want to see about the Benefits Planner and my Social Security", "session_id": "doc2dial_230"}
{"topic_shift": false, "utterance": "Social Security can provide you , your spouse , and other eligible members of your family with benefits :", "session_id": "doc2dial_230"}
{"topic_shift": true, "utterance": "that's good but can I apply online?", "session_id": "doc2dial_230"}
{"topic_shift": false, "utterance": "Yes, you can. If you want to apply for retirement benefits , disability benefits , or Medicare and you meet certain criteria, you can complete your application online .", "session_id": "doc2dial_230"}
{"topic_shift": false, "utterance": "yes, that's why I'm here", "session_id": "doc2dial_230"}
{"topic_shift": false, "utterance": "Okay, you can do it online and you will be asked to agree to a Terms of Service Agreement and create or log in to your personal my Social Security account .", "session_id": "doc2dial_230"}
{"topic_shift": true, "utterance": "can I also look into survivors benefits?", "session_id": "doc2dial_230"}
{"topic_shift": false, "utterance": "Yes, you can use our Survivors Planner to learn how your family members are protected if you pass away.", "session_id": "doc2dial_230"}
{"topic_shift": true, "utterance": "and what if you can't help me online? what should I do then?", "session_id": "doc2dial_230"}
{"topic_shift": false, "utterance": "We can still help you if that happens. If we are not able to process your request , you will receive specific information on how to contact us by phone or schedule an appointment", "session_id": "doc2dial_230"}
{"topic_shift": true, "utterance": "sounds good,so I can find out about Social Security and retirement and other things ?", "session_id": "doc2dial_230"}
{"topic_shift": false, "utterance": "Yes, you can and it's not just retirement. Social Security can provide you , your spouse , and other eligible members of your family with benefits :when you retire ;if you become disabled ; and when you die .", "session_id": "doc2dial_230"}
{"topic_shift": false, "utterance": "I have some questions I need answered about gainful employment.", "session_id": "doc2dial_2888"}
{"topic_shift": false, "utterance": "I can help you with that. To qualify for funding under the Higher Education Act Title IV student assistance program, the educational program you receive has to lead to a degree on a non-profit or public institution or prepare the student for gainful employment in a recognized profession.", "session_id": "doc2dial_2888"}
{"topic_shift": false, "utterance": "What is the Discretionary Income Rate?", "session_id": "doc2dial_2888"}
{"topic_shift": false, "utterance": "Discretionary Income Rates of 20% or less are considered passing rates, rates higher than 20%, but less than or equal to 30% are called zone rates, and rates greater than 30% are failing rates.", "session_id": "doc2dial_2888"}
{"topic_shift": true, "utterance": "What is my earnings data used for?", "session_id": "doc2dial_2888"}
{"topic_shift": false, "utterance": "Do you understand what Earnings Data is?", "session_id": "doc2dial_2888"}
{"topic_shift": false, "utterance": "No, not really.", "session_id": "doc2dial_2888"}
{"topic_shift": true, "utterance": "Nevermind about that. What is GE Informational Rate Data used for?", "session_id": "doc2dial_2888"}
{"topic_shift": false, "utterance": "It provides institutions and the Department with preliminary information about the performance of different institutions.", "session_id": "doc2dial_2888"}
{"topic_shift": true, "utterance": "What is a D/E rate?", "session_id": "doc2dial_2888"}
{"topic_shift": false, "utterance": "A D/E rate is based on the typical loan debt and earnings of a cohort of the program's former students who completed that program.", "session_id": "doc2dial_2888"}
{"topic_shift": false, "utterance": "How will I know if I don't qualify for burial benefits?", "session_id": "doc2dial_1359"}
{"topic_shift": true, "utterance": "We will send you a denial letter telling the reasons for the denial and we will send you a from called Your Rights to Seek Further Review of Our Decision.", "session_id": "doc2dial_1359"}
{"topic_shift": true, "utterance": "Do you know the time frame you have to appeal the decision?", "session_id": "doc2dial_1359"}
{"topic_shift": false, "utterance": "No, I am not sure how much time I have to appeal the decision.", "session_id": "doc2dial_1359"}
{"topic_shift": true, "utterance": "Do you know if your family will be able to apply for burial in a VA national cemetery?", "session_id": "doc2dial_1359"}
{"topic_shift": false, "utterance": "Yes, I know they will be able to apply for me to have a burial in a VA national cemetery.", "session_id": "doc2dial_1359"}
{"topic_shift": false, "utterance": "then you know the laws and personal circumstances may change earlier eligibility decisions and we will make a final decision.", "session_id": "doc2dial_1359"}
{"topic_shift": true, "utterance": "Can I update my information?", "session_id": "doc2dial_1359"}
{"topic_shift": false, "utterance": "Yes, you can update your information at any time by calling our toll-free hotline at 877-222-8387 and we are open Monday through Friday, 8 a.m. to 8 p.m.", "session_id": "doc2dial_1359"}
{"topic_shift": true, "utterance": "Can I find out what happens after I apply for determination for burial in a VA national cemetery?", "session_id": "doc2dial_1359"}
{"topic_shift": false, "utterance": "Yes, you can find out what happens after you apply for a pre-need eligibility determination for burial in a VA national cemetery.", "session_id": "doc2dial_1359"}
{"topic_shift": true, "utterance": "Can I learn more about appeals and reviews of VA claims?", "session_id": "doc2dial_1359"}
{"topic_shift": false, "utterance": "Yes, you can learn more about appeals and reviews of VA claims online.", "session_id": "doc2dial_1359"}
{"topic_shift": true, "utterance": "Will I be able to find out more about planning a burial for a family member?", "session_id": "doc2dial_1359"}
{"topic_shift": false, "utterance": "Yes, we provide the information that you need.", "session_id": "doc2dial_1359"}
{"topic_shift": false, "utterance": "What happens if I plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2644"}
{"topic_shift": true, "utterance": "Do you already have 3 or more alcohol-related convictions on your entire driving record?", "session_id": "doc2dial_2644"}
{"topic_shift": false, "utterance": "I do already have 3 points on my record for alcohol-related convictions, yes.  What will happen if I plead guilty now?", "session_id": "doc2dial_2644"}
{"topic_shift": false, "utterance": "a guilty plea to a violation that results in 5 or more points may result in the revocation of your license according to the Commissioner's Regulations.  You may want to consult with an attorney before entering your plea.", "session_id": "doc2dial_2644"}
{"topic_shift": false, "utterance": "How do I answer these types of traffic tickets?", "session_id": "doc2dial_2644"}
{"topic_shift": false, "utterance": "To answer the tickets you need to contact the court directly.", "session_id": "doc2dial_2644"}
{"topic_shift": true, "utterance": "What ways are there to answer a Traffic Violations Bureau ticket?", "session_id": "doc2dial_2644"}
{"topic_shift": false, "utterance": "You can follow the instructions on the ticket to answer the ticket at a TVB office, but be sure to bring proof of identity along with you.", "session_id": "doc2dial_2644"}
{"topic_shift": true, "utterance": "What happens if I don't respond to the TVB ticket after I receive a suspension notice?", "session_id": "doc2dial_2644"}
{"topic_shift": false, "utterance": "Some convictions can cause the suspension or the revocation of your license.  You can read about this topic in the DMV brochure Suppose Your License Were Taken Away.", "session_id": "doc2dial_2644"}
{"topic_shift": true, "utterance": "Where does TVB operate?", "session_id": "doc2dial_2644"}
{"topic_shift": false, "utterance": "DMV's TVB processes tickets for non-criminal moving traffic violations issue in the five boroughs of NYC.", "session_id": "doc2dial_2644"}
{"topic_shift": false, "utterance": "Am I in the right place to access a benefits planner?", "session_id": "doc2dial_224"}
{"topic_shift": false, "utterance": "Yes, you can access your social security benefits for you, your spouse, and other eligible family members.", "session_id": "doc2dial_224"}
{"topic_shift": true, "utterance": "Am I able to apply for benefits online?", "session_id": "doc2dial_224"}
{"topic_shift": false, "utterance": "If you meet certain criteria, you can complete your benefits application online.", "session_id": "doc2dial_224"}
{"topic_shift": false, "utterance": "Can I apply for retirement benefits online?", "session_id": "doc2dial_224"}
{"topic_shift": false, "utterance": "Yes, as long as you meet certain criteria, agree to a terms of service agreement, and create a personal social security account.", "session_id": "doc2dial_224"}
{"topic_shift": true, "utterance": "How do I estimate what benefits i'm eligible for?", "session_id": "doc2dial_224"}
{"topic_shift": false, "utterance": "You can use a benefit calculator provided on the site to estimate your benefits.", "session_id": "doc2dial_224"}
{"topic_shift": true, "utterance": "Are you able to get earn disability protection even at a young age?", "session_id": "doc2dial_224"}
{"topic_shift": false, "utterance": "Yes, young workers may have already earned disability protection.", "session_id": "doc2dial_224"}
{"topic_shift": true, "utterance": "Are spouse's eligible for benefits?", "session_id": "doc2dial_224"}
{"topic_shift": false, "utterance": "Yes, a spouse is eligible for benefits if they are the spouse of a retired worker.", "session_id": "doc2dial_224"}
{"topic_shift": false, "utterance": "should i plan my retirement and my social security benefits?", "session_id": "doc2dial_542"}
{"topic_shift": true, "utterance": "are you a wido or widower?", "session_id": "doc2dial_542"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_542"}
{"topic_shift": false, "utterance": "ok great!", "session_id": "doc2dial_542"}
{"topic_shift": true, "utterance": "Will I get a lump sum?", "session_id": "doc2dial_542"}
{"topic_shift": false, "utterance": "the lump - sum can be paid to the worker 's child or children if , during the month the worker died , the child", "session_id": "doc2dial_542"}
{"topic_shift": true, "utterance": "do widows get full benefits?", "session_id": "doc2dial_542"}
{"topic_shift": false, "utterance": "you can  receive full benefits at full retirement age for survivors or reduced benefits as early as age 60", "session_id": "doc2dial_542"}
{"topic_shift": true, "utterance": "Are other family members eligible?", "session_id": "doc2dial_542"}
{"topic_shift": false, "utterance": "possibly, yes", "session_id": "doc2dial_542"}
{"topic_shift": true, "utterance": "what are the circumstances?", "session_id": "doc2dial_542"}
{"topic_shift": false, "utterance": "Under certain circumstances the following family members may be eligible :", "session_id": "doc2dial_542"}
{"topic_shift": false, "utterance": "I need to report a problem with a DMV regulated automotive business.", "session_id": "doc2dial_2122"}
{"topic_shift": true, "utterance": "Are you sure it is a DMV regulated business?", "session_id": "doc2dial_2122"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_2122"}
{"topic_shift": true, "utterance": "Do you need to know how to file a complaint against a DMV regulated automotive business?", "session_id": "doc2dial_2122"}
{"topic_shift": false, "utterance": "No I do not.", "session_id": "doc2dial_2122"}
{"topic_shift": true, "utterance": "How do I contact?", "session_id": "doc2dial_2122"}
{"topic_shift": false, "utterance": "If you have questions about the complaint process you can contact the DMV Complaint Unit at 1-518-474-8943.", "session_id": "doc2dial_2122"}
{"topic_shift": false, "utterance": "What are the hours I can call?", "session_id": "doc2dial_2122"}
{"topic_shift": false, "utterance": "Office hours are Monday-Friday, 8:15am to 4:15pm.", "session_id": "doc2dial_2122"}
{"topic_shift": true, "utterance": "What is regulated by the DMV?", "session_id": "doc2dial_2122"}
{"topic_shift": false, "utterance": "The DMV regulates all repair shops, inspection stations, dealers, junk and salvage vendors, and other automotive related businesses in New York State.", "session_id": "doc2dial_2122"}
{"topic_shift": true, "utterance": "How can I get information on the investigation and hearing process?", "session_id": "doc2dial_2122"}
{"topic_shift": false, "utterance": "For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business.", "session_id": "doc2dial_2122"}
{"topic_shift": false, "utterance": "can you assist with VA mental health services?", "session_id": "doc2dial_973"}
{"topic_shift": false, "utterance": "Yes I can help you Find out how to access VA mental health services for posttraumatic stress disorder PTSD , psychological effects of military sexual trauma MST , depression , grief , anxiety , and other needs .  You can use some services even if you re not enrolled in VA health care .", "session_id": "doc2dial_973"}
{"topic_shift": true, "utterance": "Do you need to speak to someone immediately?", "session_id": "doc2dial_973"}
{"topic_shift": false, "utterance": "No not immediate need.", "session_id": "doc2dial_973"}
{"topic_shift": true, "utterance": "Are you currently active duty or been out for less than a year?", "session_id": "doc2dial_973"}
{"topic_shift": false, "utterance": "No not been out more than a year.", "session_id": "doc2dial_973"}
{"topic_shift": true, "utterance": "How do I reach the suicide prevention hotline?", "session_id": "doc2dial_973"}
{"topic_shift": false, "utterance": "Start an online chats Or call 800 - 273 - 8255", "session_id": "doc2dial_973"}
{"topic_shift": true, "utterance": "What about more information about VA mental health services?", "session_id": "doc2dial_973"}
{"topic_shift": false, "utterance": "We have lots of support for you", "session_id": "doc2dial_973"}
{"topic_shift": true, "utterance": "What about support outside the VA?", "session_id": "doc2dial_973"}
{"topic_shift": false, "utterance": "visit the Military OneSource website or call 800 - 342 - 9647 anytime , day or night .", "session_id": "doc2dial_973"}
{"topic_shift": false, "utterance": "How does Va compensation pay?", "session_id": "doc2dial_967"}
{"topic_shift": false, "utterance": "Sure I can help with that.  VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "session_id": "doc2dial_967"}
{"topic_shift": true, "utterance": "Did you want to manage your veterans disability benefits?", "session_id": "doc2dial_967"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_967"}
{"topic_shift": true, "utterance": "how do I find out if I am eligible?", "session_id": "doc2dial_967"}
{"topic_shift": false, "utterance": "EligibilityFind out if you re eligible for VA disability benefits for a presumptive disability or other service - connected condition", "session_id": "doc2dial_967"}
{"topic_shift": true, "utterance": "Where do I begin to manage my benefits?", "session_id": "doc2dial_967"}
{"topic_shift": false, "utterance": "Sure I can help with that Check your VA claim or appeal statusTrack the status of your disability claim or appeal", "session_id": "doc2dial_967"}
{"topic_shift": true, "utterance": "do I need a claim exam?", "session_id": "doc2dial_967"}
{"topic_shift": false, "utterance": "VA claim exam C&P exam Find out why you might need a claim exam", "session_id": "doc2dial_967"}
{"topic_shift": true, "utterance": "Do you want to know other va benefits and services?", "session_id": "doc2dial_967"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_967"}
{"topic_shift": false, "utterance": "ok great! Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability", "session_id": "doc2dial_967"}
{"topic_shift": false, "utterance": "I had an accident in which the plate on my van was completely destroyed. Can you help me figure out what to do?", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "Of course. First, you must surrender the vehicle registration to the DMV.", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "Were two vehicle plates are lost, stolen or destroyed?", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "Yes. Well, this is a bit awkward, but the crash happened between two of my registered vehicles, which I use for my company. A van and a car. None of the plates can be read anymore.", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "Then you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "That's good to know. However, there is another issue. The accident happened outside of NY. Both vehicles were crashing on the yard of a contractor. What should I do in this case?", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "You should get a report printed on the letterhead of a police agency in the state where the incident happened.", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "What if I can't get a police report? What do I do then?", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "In that case you must write a statement that includes your plate number and explains why you can not surrender your NY State plates.", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "Alright, but if I DO get a report I can bring it to the DMV office, right?", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "Yes. Bring the police report to a DMV office to surrender the vehicle registration.", "session_id": "doc2dial_3957"}
{"topic_shift": true, "utterance": "That's what I wanted to do. I also wanted to request new plates while I'm there, is that possible?", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "Yes, the DMV will issue you a new registration and replacement plates.", "session_id": "doc2dial_3957"}
{"topic_shift": false, "utterance": "I came here because I have a few questions about those ZIP Code and Email Entries. Can you answer them for me?", "session_id": "doc2dial_2491"}
{"topic_shift": false, "utterance": "Has your address changed?", "session_id": "doc2dial_2491"}
{"topic_shift": false, "utterance": "No, my address hasn't changed. Why?", "session_id": "doc2dial_2491"}
{"topic_shift": true, "utterance": "Anyway, what if there are registrations in my name that aren't shown?", "session_id": "doc2dial_2491"}
{"topic_shift": false, "utterance": "In that case you can enter the plate or registration number to add them to the list and change the address for those registrations.", "session_id": "doc2dial_2491"}
{"topic_shift": true, "utterance": "You asked before if my address had changed. How should I behave if my address DOES change?", "session_id": "doc2dial_2491"}
{"topic_shift": false, "utterance": "If your address has changed, do not process your transaction online. Instead, follow the instructions to change your address.", "session_id": "doc2dial_2491"}
{"topic_shift": true, "utterance": "Ah, I see. I'm also interested in reading a manual. Is it possible to order manuals online?", "session_id": "doc2dial_2491"}
{"topic_shift": false, "utterance": "Most DMV manuals are available online through the DMV Publications page. This includes the Online Driver's Manual and Study Guide with quizzes.", "session_id": "doc2dial_2491"}
{"topic_shift": false, "utterance": "Can I also order them in a bulk for my small company?", "session_id": "doc2dial_2491"}
{"topic_shift": false, "utterance": "Of course. Simply use the online DMV Manual Order transaction. For public organizations there is no fee for bulk orders, but for private organizations here is a charge of $ 1.00 per manual for bulk orders and a minimum order of 25 manuals.", "session_id": "doc2dial_2491"}
{"topic_shift": false, "utterance": "you haven't sent me my ID yet", "session_id": "doc2dial_1198"}
{"topic_shift": true, "utterance": "Has it been more than 10 days since you had your picture taken and you haven't received your Veteran Health Identification Card yet?", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "no, so it's 10 days before I can complain", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "Do you have hearing loss?", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "yes, how did  you know? are you looking at my file", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "If you need help through the phone you can call TTY:  711", "session_id": "doc2dial_1198"}
{"topic_shift": true, "utterance": "I knew that trick already.  what should I do with my old ID once I get my new one?", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "Your old ID should be cut up or shredded. We want all Veterans who are enrolled in VA health care to have the new more secure VHIC that better protects your personal information.", "session_id": "doc2dial_1198"}
{"topic_shift": true, "utterance": "what else you got?", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "We can help you learn how to get a Veteran Health Identification Card. We can also help you find out what to do if your card is lost or stolen and what to do with any old ID cards you may have used for VA health care in the past.", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "you can help if it was stolen?", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "Yes, if it was lost or stolen we can help you get a new one", "session_id": "doc2dial_1198"}
{"topic_shift": false, "utterance": "Do I have to get insurance to register my vehicle?", "session_id": "doc2dial_1826"}
{"topic_shift": true, "utterance": "Yes, you have to. DMV requires auto liability insurance to be able to register a vehicle in New York.", "session_id": "doc2dial_1826"}
{"topic_shift": true, "utterance": "I have a vehicle registered in New York, where should I get the insurance.", "session_id": "doc2dial_1826"}
{"topic_shift": false, "utterance": "for vehicles registered in New York, you have to get a New York State auto liability insurance coverage.", "session_id": "doc2dial_1826"}
{"topic_shift": true, "utterance": "Should the copy of my Insurance Identification Card be perfectly legible?", "session_id": "doc2dial_1826"}
{"topic_shift": false, "utterance": "Yes. The DMV will not accept a card if our barcode reader can't read the barcode.", "session_id": "doc2dial_1826"}
{"topic_shift": true, "utterance": "Should I get insurance for a motorcycle?", "session_id": "doc2dial_1826"}
{"topic_shift": false, "utterance": "Yes. If you plan to ride your motorcycle on any public road or highway, you must have insurance coverage.", "session_id": "doc2dial_1826"}
{"topic_shift": true, "utterance": "So can I use a copy or fax of my Insurance Identification Card to give it to the DMV?", "session_id": "doc2dial_1826"}
{"topic_shift": false, "utterance": "We do accept copies and faxes of Insurance identification cards, just make sure that the barcode is perfectly legible or it will get rejected if the DMV barcode reader can't scan it.", "session_id": "doc2dial_1826"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about Social Security Credits", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_797"}
{"topic_shift": true, "utterance": "and How are the credits obtained?", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "When I work, do you pay Social Security taxes?", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "In that case, earn up to a maximum of four credits per year.", "session_id": "doc2dial_797"}
{"topic_shift": true, "utterance": "What do I need to qualify for Social Security benefits?", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "You must obtain at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "And can I earn more benefits if I have more credit?", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get additional benefits for earning more than the minimum number of credits.", "session_id": "doc2dial_797"}
{"topic_shift": true, "utterance": "and on what are the credits based?", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "Credits are based on your total salary and self-employment income for the year.", "session_id": "doc2dial_797"}
{"topic_shift": false, "utterance": "If Applying for a child (under 18) what are the steps for Disability benefits", "session_id": "doc2dial_783"}
{"topic_shift": true, "utterance": "REVIEW the Child Disability Starter Kit . This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "Did you CONTACT Social Security right away to find out if income?", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "What else do I need to know?", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "and resources of the parents and the child are within the allowed limits , and to start the SSI application process", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "How do I fill out the Online Child Disability Report?", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "At the end of the report   we will ask you to sign a form that gives the child 's doctor permission to give us information about his / her disability", "session_id": "doc2dial_783"}
{"topic_shift": true, "utterance": "only the Child Disability Report can be completed online?", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "Please contact us by phone or in person to schedule an appointment to complete the SSI application . We will help you in person or by phone .", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "To apply for a child?", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report", "session_id": "doc2dial_783"}
{"topic_shift": false, "utterance": "or can i register without one?", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "Could i use other than New York State issued automobile liability insurance coverage?", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "No you could not and you need to maintain the coverage to avoid suspension of your vehicle registration and driver license by the DMV.", "session_id": "doc2dial_1832"}
{"topic_shift": true, "utterance": "Is it compulsory that the name on the insurance card and vehicle registration application must be similar?", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "Yes. It must be similar.", "session_id": "doc2dial_1832"}
{"topic_shift": true, "utterance": "Why would the DMV suspend my driving license if i am unable to maintain my insurance coverage?", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "It is up to the DMV. The DMV may or may not suspend both the vehicle registration and driving license when you are unable to maintain the coverage.", "session_id": "doc2dial_1832"}
{"topic_shift": true, "utterance": "What is the minimum amount of liability coverage for a single accident?", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "It is  $ 10,000 for a single accident.", "session_id": "doc2dial_1832"}
{"topic_shift": true, "utterance": "Can i just sent copies or fax my Insurance Identification Card?", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "Yes but please make sure the barcode on the document is clear because the DMV will not accept a card that the DMV barcode reader could not read.", "session_id": "doc2dial_1832"}
{"topic_shift": true, "utterance": "What if the name on my vehicle registration application and Insurance Identification Card does not match?", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "You could not proceed with the registration.", "session_id": "doc2dial_1832"}
{"topic_shift": false, "utterance": "Please, tell me a bout the meaning of 'TEMPORARY VISITOR'", "session_id": "doc2dial_3943"}
{"topic_shift": true, "utterance": "That's is defined as anyone who is not immigrating to or not residing living in the USA. These visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country", "session_id": "doc2dial_3943"}
{"topic_shift": false, "utterance": "What if I have the DHS documents that identify me as a Temporary Visitor?", "session_id": "doc2dial_3943"}
{"topic_shift": false, "utterance": "In that case.your New York State driver license, permit or non-driver ID card will have 'TEMPORARY VISITOR' on it", "session_id": "doc2dial_3943"}
{"topic_shift": true, "utterance": "And what if I have a driver license from another country and I have a NY State learner permit? Can I drive without a supervising driver?", "session_id": "doc2dial_3943"}
{"topic_shift": false, "utterance": "Of course you can. Your valid foreign driver license allows you to drive without a supervising driver and you can drive anywhere except in a DMV road test area", "session_id": "doc2dial_3943"}
{"topic_shift": false, "utterance": "Is your driver's license printed in any language except English?", "session_id": "doc2dial_3943"}
{"topic_shift": false, "utterance": "No, it's in english", "session_id": "doc2dial_3943"}
{"topic_shift": true, "utterance": "What if my temporary visitor status gets extended?", "session_id": "doc2dial_3943"}
{"topic_shift": false, "utterance": "In that case, you have to bring to a DMV office a completed Application for Permit, Driver License or Non-Driver ID Card", "session_id": "doc2dial_3943"}
{"topic_shift": true, "utterance": "Does my DMV document expire on the expiration date of the temporary visitor?", "session_id": "doc2dial_3943"}
{"topic_shift": false, "utterance": "No, it does not expire on the Temporary Visitor expiration date, nor will your privilege to drive in New York", "session_id": "doc2dial_3943"}
{"topic_shift": false, "utterance": "I need some additional information about pleading guilty?", "session_id": "doc2dial_2485"}
{"topic_shift": true, "utterance": "Do you need help with what happens if you plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "Yes, I need help about pleading guilty to a violation with more than 5 points.", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "Do you have 3 or more alcohol-related convictions on your entire driving record?", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "No, I dont have 3 or more alcohol related convictions.", "session_id": "doc2dial_2485"}
{"topic_shift": true, "utterance": "What happens if I have a Traffic Violation Bureau traffic ticket that was issued in New York City?", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "You would be able to plead guilty and pay tickets answerable to TVB 1 or plead not guilty and schedule a TVB hearing online, over the phone or in a TVB office.", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "Do you handle parking violations?", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "The TVB does not handle traffic violations, red light camera tickets, criminal driving violations.", "session_id": "doc2dial_2485"}
{"topic_shift": true, "utterance": "What topics can I look online for information?", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "You can look under the topic Tickets online.", "session_id": "doc2dial_2485"}
{"topic_shift": true, "utterance": "After step 3 what happens when I select continue?", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "The page will then display other available hearing dates for you to choose from.", "session_id": "doc2dial_2485"}
{"topic_shift": false, "utterance": "Can you explain to me how my benefits could change from year to year?", "session_id": "doc2dial_3770"}
{"topic_shift": true, "utterance": "Your benefits may not change; but we require a Yellow Ribbon Program agreement each year.", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "What if my school has an agreement with you and continues to participate in the program?", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "Then as long as the continue to offer the Yellow Ribbon benefits to you next year then your benefits will not change.", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "What happens if I decide to take fewer courses?", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "If you take fewer courses then you won't get as much toward tuition and fees and your school will pay for less.", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "What happens if the school still offers the program?", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "Then your school must continue to give you the money as long as you meet all the requirements for the Yellow Ribbon Program.", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "What requirements are needed for the funding?", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "Have you made acceptable progress toward completing your program according to the school you attend?", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "No, I have not made enough progress according to my school.", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "Then the school will not give you the funding you need for the Yellow Ribbon Progrram.", "session_id": "doc2dial_3770"}
{"topic_shift": false, "utterance": "can you give me details of About VA insurance options and eligibility", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "Find out which VA insurance programs may be right for you as a Veteran , service member , spouse , or dependent child", "session_id": "doc2dial_1167"}
{"topic_shift": true, "utterance": "my military duty shift ended soon", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "you will need to get new coverage quickly. In some cases, you must act within 120 days of leaving the military to make sure there are no breaks in your coverage.", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "How do I know which life insurance program I m eligible for?", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "Different programs cover Veterans VGLI , service members SGLI , and family members FSGLI .  You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury . And if you re disabled because of an injury or illness caused or made worse by your active service ,", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "my military duty shift ended soon", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "yes it is my case", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "you ll need to get new coverage quickly . In some cases , you must act within 120 days of leaving the military to be sure there s no break in your coverage", "session_id": "doc2dial_1167"}
{"topic_shift": true, "utterance": "what are the VA life insurance options", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "Servicemembers Group Life Insurance SGLI Get group life insurance while you re serving", "session_id": "doc2dial_1167"}
{"topic_shift": true, "utterance": "am i eligible for that program?", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "if you re disabled because of an injury or illness caused or made worse by your active service", "session_id": "doc2dial_1167"}
{"topic_shift": false, "utterance": "Disability housing grants for Veterans", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently .", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "where can i find information to know if i am eligible", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "Find out if you re eligible for a disability housing grant and how to apply .", "session_id": "doc2dial_1601"}
{"topic_shift": true, "utterance": "Apply for an SAH, SHA, or TRA grant", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "You can apply online right now by going to our eBenefits website .", "session_id": "doc2dial_1601"}
{"topic_shift": true, "utterance": "Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "Own or will own the home", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "You may be able to get an SAH grant if you re using the grant money to buy , build , or change your permanent home a home you plan to live in for a long time and you meet both of the requirements", "session_id": "doc2dial_1601"}
{"topic_shift": true, "utterance": "What if I need money to make changes to a family member s home that I m living in for a short period of time?", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "you can get up to $ 6,713 through the TRA grant program for FY 2019 .", "session_id": "doc2dial_1601"}
{"topic_shift": true, "utterance": "how to apply for a SAH", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "You can apply online right now by going to our eBenefits website .", "session_id": "doc2dial_1601"}
{"topic_shift": false, "utterance": "Hello I need information about How to pay the penalty insurance", "session_id": "doc2dial_2308"}
{"topic_shift": true, "utterance": "Want to determine if you can pay?", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "no that's not my doubt", "session_id": "doc2dial_2308"}
{"topic_shift": true, "utterance": "you want to know if you can pay online?", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2308"}
{"topic_shift": true, "utterance": "Do you want to know if you can pay by mail?", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2308"}
{"topic_shift": true, "utterance": "want to pay at a DMV office?", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2308"}
{"topic_shift": true, "utterance": "Do you want to know how much you should pay?", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "Yes please", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "Your DMV suspension order shows how much you must pay. The amount depends on how long you did not have insurance coverage. Your payment is calculated based on the following table", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "the expiration of your insurance is 25 days?", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2308"}
{"topic_shift": false, "utterance": "What are the Rules for higher income beneficiaries?", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums .  This affects less than five percent of people with Medicare . Most people don t pay higher premiums", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "Most people don t pay higher premiums", "session_id": "doc2dial_768"}
{"topic_shift": true, "utterance": "How much are the monthly Medicare Premiums for 2020?", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "The standard Part B premium for 2020 is $ 144.60", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "you re single and filed an individual tax return , or married and filed a joint tax return?", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "the following chart applies to you", "session_id": "doc2dial_768"}
{"topic_shift": true, "utterance": "If i filed a federal income tax return for the year in question", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "you need to show us your signed copy of the return . Use Form Medicare Income - Related Monthly Adjustment Amount Life - Changing Event to report a major life - changing event .", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "If i filed a federal income tax return for the year in question", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "you need to show us your signed copy of the return . Use Form Medicare Income - Related Monthly Adjustment Amount Life - Changing Event to report a major life - changing event", "session_id": "doc2dial_768"}
{"topic_shift": false, "utterance": "I heard about a repayment plan which isn't all at once and would like information.", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "Yes the Graduated Repayment Plan starts with lower payments that increase every two years, and payments are made for up to 10 years between 10 and 30 years for consolidation loans.", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "Are you in a low paying job?", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "Yes and I was worried about being hampered by huge debt repayment.", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "Well if your income is low now but you expect it to increase steadily over time, this plan may be right for you.", "session_id": "doc2dial_3016"}
{"topic_shift": true, "utterance": "Are all Federal Student Aid eligible for this graduated repayment?", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "A list of loans from the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan FFEL Program which are eligible for the Graduated Repayment Plan can be found here.", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "Does the list include the Direct Subsidized Loans?", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "Yes it is eligible.", "session_id": "doc2dial_3016"}
{"topic_shift": true, "utterance": "How often must I make a payment my loan?", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "You must make monthly payments.", "session_id": "doc2dial_3016"}
{"topic_shift": true, "utterance": "Are there criteria for the amount that I must pay?", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "Yes, for example, your monthly payments will never be less than the amount of interest that accrues between your payments and they won't be more than three times greater than any other payment.", "session_id": "doc2dial_3016"}
{"topic_shift": false, "utterance": "Hello, I came here to learn more about my student loan servicer.", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "Then you're in the right place. Here you can learn about the role that student loan servicers play in the repayment process and which servicer handles your federal student loans.", "session_id": "doc2dial_3002"}
{"topic_shift": true, "utterance": "If I contact you, can you tell my loan status?", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "Yes, we can tell you your loan status.", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "Can I also ask you about my bill?", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "Yes, you can ask us about your bill.", "session_id": "doc2dial_3002"}
{"topic_shift": true, "utterance": "Is there a way to identify my servicer, too?", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "Yes. We have a list of loan servicers for loans that the U.S Department of Education ED owns.", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "Do you want to find out who your loan servicer is?", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "Yes, exactly.", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "In that case you can call the Federal Student Aid Information Center FSAIC at 1 - 800 - 433 - 3243.", "session_id": "doc2dial_3002"}
{"topic_shift": true, "utterance": "What if I have loans from the HEAL program, in default?", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "Then you should contact the Debt Collection Center for help with account-related questions.", "session_id": "doc2dial_3002"}
{"topic_shift": false, "utterance": "hi, give me information about the program Traumatic Injury Protection", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury .", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "If you were covered by SGLI and experienced a traumatic injury while serving in the military", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "yes I had a traumatic injury while serving in the army", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "find out how to file a claim for TSGLI or appeal a past decision", "session_id": "doc2dial_1615"}
{"topic_shift": true, "utterance": "Can I get retroactive TSGLI for a past injury?", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "You may be able to get retroactive TSGLI meaning that it takes effect starting from a date in the past if you were injured between October 7 , 2001 , and November 30 , 2005", "session_id": "doc2dial_1615"}
{"topic_shift": true, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "yes, show me the requirements", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "Have a scheduled loss that is a direct result of the traumatic injury", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1615"}
{"topic_shift": false, "utterance": "How do I request a Board Appeal?", "session_id": "doc2dial_1173"}
{"topic_shift": true, "utterance": "You need to request a board appeal?", "session_id": "doc2dial_1173"}
{"topic_shift": false, "utterance": "I'm not sure", "session_id": "doc2dial_1173"}
{"topic_shift": true, "utterance": "How do I get the form?", "session_id": "doc2dial_1173"}
{"topic_shift": false, "utterance": "You can also ask a regional benefit office for a copy of this form to fill out Or you can call the VA toll - free hotline at 800 - 827 - 1000 , Monday through Friday , 8:00 a.m. - 9:00 p.m. ET", "session_id": "doc2dial_1173"}
{"topic_shift": false, "utterance": "So documents are available in the office?", "session_id": "doc2dial_1173"}
{"topic_shift": false, "utterance": "You can also ask a regional benefit office for a copy of this form to fill out . Or you can call the VA toll - free hotline at 800 - 827 - 1000 , Monday through Friday , 8:00 a.m. - 9:00 p.m. ET ,", "session_id": "doc2dial_1173"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_1173"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews . Go to FAQs", "session_id": "doc2dial_1173"}
{"topic_shift": true, "utterance": "Can someone help me if there is a hearing?", "session_id": "doc2dial_1173"}
{"topic_shift": false, "utterance": "Your representative , if you have one , may help you at the hearing .", "session_id": "doc2dial_1173"}
{"topic_shift": false, "utterance": "What is VA Individual unemployment if you cannot work?", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "you are unable to work due to a disability related to your service in the military?", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "not applicable to my case, if I can work", "session_id": "doc2dial_3764"}
{"topic_shift": true, "utterance": "Puedo obtener beneficios por discapacidad de VA?", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "yes, you may be able to get disability benefits if you meet the requested requirements", "session_id": "doc2dial_3764"}
{"topic_shift": true, "utterance": "When I apply, how do I get benefits?", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "You must present supporting evidence such as a doctor's report or medical test results that show that your disability", "session_id": "doc2dial_3764"}
{"topic_shift": true, "utterance": "What requirements are requested?", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 with a disability of 40% or more and a combined rating of 70% or more", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "ok i have at least 1 service related disability with a disability rating of 60% or more", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "you can't keep a stable job that supports you financially?", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "yes I can keep a stable job", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "based on your answers you may not be able to get disability benefits", "session_id": "doc2dial_3764"}
{"topic_shift": false, "utterance": "Could you please tell me what is included in the Federal Student Aid Specific Resources section of the IT Standards Library?", "session_id": "doc2dial_4023"}
{"topic_shift": true, "utterance": "The section you mentioned includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project my be required to comply with dependent on the contract.", "session_id": "doc2dial_4023"}
{"topic_shift": true, "utterance": "What is included in the General References section?", "session_id": "doc2dial_4023"}
{"topic_shift": false, "utterance": "The General References section includes Lifecycle Management Methodology.", "session_id": "doc2dial_4023"}
{"topic_shift": true, "utterance": "Does an IT project have to comply with the Specific Resources?", "session_id": "doc2dial_4023"}
{"topic_shift": false, "utterance": "Yes all projects may be required to comply with the resources dependent on the projects specific contract.", "session_id": "doc2dial_4023"}
{"topic_shift": true, "utterance": "Do you have a IT project at the moment?", "session_id": "doc2dial_4023"}
{"topic_shift": false, "utterance": "No not at the moment.", "session_id": "doc2dial_4023"}
{"topic_shift": true, "utterance": "What is your involvement with Data Management?", "session_id": "doc2dial_4023"}
{"topic_shift": false, "utterance": "I am involved Data Management at the moment.", "session_id": "doc2dial_4023"}
{"topic_shift": false, "utterance": "In that case you should follow the Data Management Resources that are provided.", "session_id": "doc2dial_4023"}
{"topic_shift": true, "utterance": "What is involved in complying with the Program Quality Assurance?", "session_id": "doc2dial_4023"}
{"topic_shift": false, "utterance": "You will have to undergo the Production Readiness Review (PRR) Process.", "session_id": "doc2dial_4023"}
{"topic_shift": false, "utterance": "I received a Letter that states my insurance lapsed. What can I do?", "session_id": "doc2dial_3994"}
{"topic_shift": true, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "If i have insurance?", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically", "session_id": "doc2dial_3994"}
{"topic_shift": true, "utterance": "I received a Letter that states my license is suspended. What can I do?", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "If i have insurance", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "Ask your company to file a notice of coverage with the DMV electronically", "session_id": "doc2dial_3994"}
{"topic_shift": true, "utterance": "and if I don't have insurance", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "session_id": "doc2dial_3994"}
{"topic_shift": true, "utterance": "Can DMV suspend your vehicle registration and driver's license?", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "Do notruse your vehicle if your insurance coverage is cancelled ,s [9] even if you think it is a mistakeskeep the plates while you resolve a problem with your insurance company 1", "session_id": "doc2dial_3994"}
{"topic_shift": false, "utterance": "Hello I need information about Proof of payment of sales tax or exemption from sales tax?", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "Are you planning to register a vehicle in New York at a DMV office?", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "] When registering a vehicle in New York at a DMV office, you must either\u00a0\u00a0 pay sales tax\u00a0\u00a0 demonstrate that sales tax was paid", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "What should I do if I was not a resident of New York when the vehicle was purchased?", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "In that case please use the Sales Tax Exemption Form {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 to receive a - Resident Exemption from Sales Tax New York State. Form DTF-803 defines the terms \"non-resident\" and \"resident\".", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "What if the person is a member of the United States Armed Forces and does not reside in New York?", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "If you are a member of the US Armed Forces. USA And do not reside in New York, you can defer the payment of sales tax. sComplete the Sales Tax Exemption form {Sales Tax Form} pdf New York State Department of Taxation and Finance DTF-803 if", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "And at some point do I have to pay tax again?", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "You must pay sales tax when you leave the Armed Forces or return to New York.", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "What should I do if I was not a New York resident when the vehicle was purchased?", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "In that case, use the New York State Department of Tax and Finance DTF-803 Sales Tax Exemption Form {Sales Tax Form} pdf to receive a - New York State Resident Exemption. Form DTF-803 defines the terms \"non-resident\" and \"resident\".", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "and can the DMV issue me a receipt?", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "DMV does not issue a sales tax receipt.", "session_id": "doc2dial_2452"}
{"topic_shift": false, "utterance": "Hello. I have a few questions about registering a leased vehicle. Can you help me out?", "session_id": "doc2dial_2334"}
{"topic_shift": true, "utterance": "Do you want to register a leased vehicle?", "session_id": "doc2dial_2334"}
{"topic_shift": false, "utterance": "No, not me. I'm asking for my brother who runs a business of his own.", "session_id": "doc2dial_2334"}
{"topic_shift": true, "utterance": "Do you have a proof of sales tax payment?", "session_id": "doc2dial_2334"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2334"}
{"topic_shift": true, "utterance": "Let's say I leased a vehicle from a dealer located in NY, do I have to register it?", "session_id": "doc2dial_2334"}
{"topic_shift": false, "utterance": "The dealer normally registers the vehicle for you by providing all your proofs and your registration application to the DMV. In this case, you don't need to do anything more.", "session_id": "doc2dial_2334"}
{"topic_shift": true, "utterance": "Can you suggest a topic that could interest me?", "session_id": "doc2dial_2334"}
{"topic_shift": false, "utterance": "Registration.", "session_id": "doc2dial_2334"}
{"topic_shift": true, "utterance": "I've already filled out a registration application. Can I bring it to a DMV office near me?", "session_id": "doc2dial_2334"}
{"topic_shift": false, "utterance": "Yes, you can bring your completed registration application and additional documents to a local DMV office.", "session_id": "doc2dial_2334"}
{"topic_shift": true, "utterance": "How old do I have to be to register? 18 years or older?", "session_id": "doc2dial_2334"}
{"topic_shift": false, "utterance": "You must be at least 16 years old except for ATV registrations.", "session_id": "doc2dial_2334"}
{"topic_shift": false, "utterance": "I came here looking for information on medicare premiums. Perhaps you can help me out.", "session_id": "doc2dial_754"}
{"topic_shift": false, "utterance": "Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.", "session_id": "doc2dial_754"}
{"topic_shift": true, "utterance": "Well, that's interesting. What can you tell me about monthly medicare premiums in 2020?", "session_id": "doc2dial_754"}
{"topic_shift": false, "utterance": "The standard Part B premium for 2020 is $ 144.60.", "session_id": "doc2dial_754"}
{"topic_shift": false, "utterance": "Are you single and filed an individual tax return, or married and filed a joint tax return?", "session_id": "doc2dial_754"}
{"topic_shift": false, "utterance": "No, to both. I didn't file a tax return yet.", "session_id": "doc2dial_754"}
{"topic_shift": true, "utterance": "What if I earn a lot less money now and fulfill the requirements for a new decision?", "session_id": "doc2dial_754"}
{"topic_shift": false, "utterance": "In that case we need to see documentation verifying the event and the reduction in your income. The documentation you provide should relate to the event and may include a death certificate, a letter from your employer about your retirement, or something similar.", "session_id": "doc2dial_754"}
{"topic_shift": true, "utterance": "How can I find more information about what Medicare covers?", "session_id": "doc2dial_754"}
{"topic_shift": false, "utterance": "Simply visit the Medicare website, or call 1-800-MEDICARE 1-800-633-4227;  TTY 1-877-486-2048. Your State Health Insurance Counseling and Assistance Program SHIP also can help answer your Medicare questions.", "session_id": "doc2dial_754"}
{"topic_shift": true, "utterance": "I'll visit the website, alright. Is there anything I should know if you are still using my 2017 tax year data?", "session_id": "doc2dial_754"}
{"topic_shift": false, "utterance": "If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office. We'll update our records.", "session_id": "doc2dial_754"}
{"topic_shift": false, "utterance": "How can my benefits change from year to year", "session_id": "doc2dial_1629"}
{"topic_shift": true, "utterance": "Not always . We require a new Yellow Ribbon Program agreement each year", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "Does your school have an approved agreement with us?", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements", "session_id": "doc2dial_1629"}
{"topic_shift": true, "utterance": "How should students' management be handled?", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "Whether it has already enrolled the maximum number of students for the program period .  Enrollment is on a first - come , first - served basis", "session_id": "doc2dial_1629"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "Make acceptable progress toward completing your program according to your school", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "ok yes", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "Stay enrolled in the school without a break following the school s policy", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "Have money left in your Post-9/11 GI Bill benefits", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "cannot continue offering Yellow Ribbon benefits next year does not qualify", "session_id": "doc2dial_1629"}
{"topic_shift": false, "utterance": "I need to replace my vehicle registration, but I recently changed my last name.", "session_id": "doc2dial_2320"}
{"topic_shift": true, "utterance": "When you apply for a vehicle registration replacement, you will not be able to change your last name during the transaction. Therefore, your new registration document will have your previous name on it.", "session_id": "doc2dial_2320"}
{"topic_shift": false, "utterance": "Have you already changed your last name?", "session_id": "doc2dial_2320"}
{"topic_shift": false, "utterance": "Not yet, but I will be doing so very soon.", "session_id": "doc2dial_2320"}
{"topic_shift": false, "utterance": "Okay. Before we discuss things further, I must disclose to you that our site uses cookies to better serve customers like yourself. Are you okay with this?", "session_id": "doc2dial_2320"}
{"topic_shift": false, "utterance": "NNo. I'd rather you didn't do that.", "session_id": "doc2dial_2320"}
{"topic_shift": true, "utterance": "Where can I get more information about the topic of replacing my vehicle registration?", "session_id": "doc2dial_2320"}
{"topic_shift": false, "utterance": "You can find additional information about replacing your registration on our website under Registration.", "session_id": "doc2dial_2320"}
{"topic_shift": true, "utterance": "In addition to the name change, I've also recently moved to a new home. Will this be a problem when I try to replace my registration?", "session_id": "doc2dial_2320"}
{"topic_shift": false, "utterance": "Yes. Your mailing address must be current on your DMV files. I recommend that you first change your address online, then apply for a replacement registration.", "session_id": "doc2dial_2320"}
{"topic_shift": true, "utterance": "What do these cookies that you talked about earlier track?", "session_id": "doc2dial_2320"}
{"topic_shift": false, "utterance": "A session cookie may be created automatically on the device you use to access this website, but rest assured that these cookies do not contain any of your personal information and will not compromise your privacy. They are used to store a randomly generated identifier on the device you use to access the site and are erased when you close your browser.", "session_id": "doc2dial_2320"}
{"topic_shift": false, "utterance": "Can you give me more information and resources to help?", "session_id": "doc2dial_998"}
{"topic_shift": true, "utterance": "If you are an eligible Veteran participating in the Voc Rehab program we will provide to help to pay for basic needs like food and clothing.", "session_id": "doc2dial_998"}
{"topic_shift": true, "utterance": "What other VA benefits and services are available?", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "Yes, I need to know what other VA benefits and services are available.", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "The GI Bill gives you benefits to help pay for school or training.", "session_id": "doc2dial_998"}
{"topic_shift": true, "utterance": "What if I am in crisis as a Veteran?", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "You can connect with our caring and qualified Veterans Crisis Line responders for confidential help 24/7 for free.", "session_id": "doc2dial_998"}
{"topic_shift": true, "utterance": "Can I find out if I am eligible for vocational rehab?", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "If you have a service-connected disability that prevents you from working, then you can find out if you are eligible.", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "What career and employment assistance could I get?", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "You can get help through programs that teach new skills, help find a job, start a business, get educational counseling for Veterans.", "session_id": "doc2dial_998"}
{"topic_shift": true, "utterance": "Is there some type of VA transition assistance?", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "Yes, VA transition assistance is available as you separate from the military.  You can explore your career options by joining us at Transition Assistance Program briefing.", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "Is there help for job searching?", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "Yes, we can help by searching through Department of Labor Search, help with translating your military skills and experience to civilian jobs, and other resources.", "session_id": "doc2dial_998"}
{"topic_shift": false, "utterance": "Can you tell me how I can get a social security direct deposit?", "session_id": "doc2dial_740"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_740"}
{"topic_shift": false, "utterance": "No, at least not now.", "session_id": "doc2dial_740"}
{"topic_shift": true, "utterance": "Are you not currently receiving benefits then?", "session_id": "doc2dial_740"}
{"topic_shift": false, "utterance": "No, I'm receiving benefits at the moment.", "session_id": "doc2dial_740"}
{"topic_shift": true, "utterance": "Is it possible to sign up for direct deposit by calling social security?", "session_id": "doc2dial_740"}
{"topic_shift": false, "utterance": "Yes, you can call Social Security toll-free at 1-800-772-1213 TTY 1-800-325-0778 to sign up for direct deposit.", "session_id": "doc2dial_740"}
{"topic_shift": false, "utterance": "Can I also sign up directly with my bank?", "session_id": "doc2dial_740"}
{"topic_shift": false, "utterance": "Yes, you'll have to contact your bank, credit union or savings and loan association.", "session_id": "doc2dial_740"}
{"topic_shift": false, "utterance": "And what if I don't have a bank account?", "session_id": "doc2dial_740"}
{"topic_shift": false, "utterance": "In that case you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_740"}
{"topic_shift": false, "utterance": "hi i need to know how much will my service member pay for dependent coverage?", "session_id": "doc2dial_3758"}
{"topic_shift": true, "utterance": "will not pay anything. We provide dependent coverage at no cost until the child is 18 years old", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "What must be done to continue receiving dependent coverage after 18 years?", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "The child Is a full-time student?", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3758"}
{"topic_shift": true, "utterance": "Who is covered?", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "coverage is for Spouses of service members covered under SGLI and Dependent children of service members covered under SGLI", "session_id": "doc2dial_3758"}
{"topic_shift": true, "utterance": "OK thanks. Another question to ask To request an advance insurance payment for a spouse who is terminally ill?", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "for this a service member will file an Accelerated Benefits Claim SGLV 8284A and Download SGLV 8284A PD", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "How to report the death of a family member covered by the policy?", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "a service member would submit a SGLV 8700 Family Member Death Report and Download SGLV 8700 PDF", "session_id": "doc2dial_3758"}
{"topic_shift": true, "utterance": "and if a death occurs in the family or a difference happens if any of that happens?", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "If any of the aforementioned events happen, you, as the spouse of the service member, become solely responsible for all aspects of the policy, including premium payments.", "session_id": "doc2dial_3758"}
{"topic_shift": false, "utterance": "Hello there, I have some questions about the loan simulator.", "session_id": "doc2dial_4037"}
{"topic_shift": true, "utterance": "Do you know what you need to do to get the most realistic results?", "session_id": "doc2dial_4037"}
{"topic_shift": false, "utterance": "No, I'm aware of that.", "session_id": "doc2dial_4037"}
{"topic_shift": false, "utterance": "Where can I learn more about the calculations of the simulator?", "session_id": "doc2dial_4037"}
{"topic_shift": false, "utterance": "You can learn more about Loan Simulator calculations on our website.", "session_id": "doc2dial_4037"}
{"topic_shift": true, "utterance": "I'll check it out later. Is there a way I can help with improving this tool?", "session_id": "doc2dial_4037"}
{"topic_shift": false, "utterance": "Yes, you can contact us to share your feedback, ask questions, and request new features.", "session_id": "doc2dial_4037"}
{"topic_shift": true, "utterance": "Can I share the loan simulator with others?", "session_id": "doc2dial_4037"}
{"topic_shift": false, "utterance": "Of course, we invite you to share this tool with friends and family.", "session_id": "doc2dial_4037"}
{"topic_shift": true, "utterance": "Oh, before I forget it: how do I get the most accurate results?", "session_id": "doc2dial_4037"}
{"topic_shift": false, "utterance": "Provide complete and accurate information when using Loan Simulator. Keep in mind, this tool can't predict your future payments with 100 % accuracy.", "session_id": "doc2dial_4037"}
{"topic_shift": false, "utterance": "Is there a listing of the TOS for a MyDMV account?", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "There is a listing of 48 Terms of Service for a MyDMV account.", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "Are you registering for an account on MyDMV?", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "I am trying to register for an account but I don't see where to enter a password.", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "When you register for an account you will be sent a temporary password by e-mail.  You must use that temporary password to complete the rest of the registration process.", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "Who created MyDMV?", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "It was created by the New York State Department of Motor Vehicles DMV in cooperation with the New York State Office of Information Technology Services.", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "Can I gain access to MyDMV using my passwords for other NYS agencies?", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "If you have registered to gain access to use secure web applications at another NYS agency, you can simply sign in using the same Username and Password.", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "Why does MyDMV validate my identity?", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "That process is designed to protect the security of your identifying personal information.", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "What happens if MyDMV is unable to verify my identity?", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "If MyDMV is unable to verify your identity you account will be deactivated and thereafter access to applications and on-line services will be denied and the account will be locked.", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "What do I need to do to be permitted access to use DMV's secure web applications?", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "You will be permitted access upon validation of your identity.", "session_id": "doc2dial_3980"}
{"topic_shift": false, "utterance": "hello I need information about Fees for a learner's permit and driver's license", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "do you live in the MCTD?", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "Do you want to know the MCTD rate of the Metropolitan District of Public Transportation?", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "Do you know the document fees?", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "know the fee for the type of license see driver's license classes?", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2446"}
{"topic_shift": true, "utterance": "What do I do if you changed your New York State driver's license for a driver's license in another state?", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "Attach a photocopy of your out-of-state driver's license to form MV-215mail the form and required documents to the address on the form  allow up to 12 weeks for refund to process", "session_id": "doc2dial_2446"}
{"topic_shift": true, "utterance": "What information is there about the MCTD Rate?", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "Residents of these counties must pay an MCTD fee from the Metropolitan Public Transportation District", "session_id": "doc2dial_2446"}
{"topic_shift": false, "utterance": "I have questions about applying for retirement benefits.", "session_id": "doc2dial_807"}
{"topic_shift": true, "utterance": "I can help you with that. You can apply by phone at 1-800-772-1213 from 8:00 a.m. to 5:30 p.m. Monday through Friday.", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Are you interested in applying by phone?", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_807"}
{"topic_shift": true, "utterance": "How will I receive a response if I apply by phone?", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Once you apply, you should receive a letter in the mail explaining whether you are approved or not.", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Will you be including information about other family members when you apply?", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Yes. My husband.", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "In that case, we can let you know if your husband is eligible for benefits, as well.", "session_id": "doc2dial_807"}
{"topic_shift": true, "utterance": "Is it possible to check the status of my application?", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Absolutely. You can check the status of your application online using your my Social Security account.", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Are you able to go online?", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Yes, I can.", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Great. In the event that you are not able to check the status online, you can also call us for the information at 1-800-772-1213 from 8:00 a.m. to 5:30 p.m., Monday through Friday.", "session_id": "doc2dial_807"}
{"topic_shift": false, "utterance": "Hello, I would like you to help me know how to apply for retirement benefits.", "session_id": "doc2dial_813"}
{"topic_shift": true, "utterance": "Of course Applying online is the easiest way to complete your application in a time that works for you, without having to go to the Social Security office. You can also file an application over the phone or at a Social Security office. This section will inform you about the different options.", "session_id": "doc2dial_813"}
{"topic_shift": true, "utterance": "Do you want to apply online?", "session_id": "doc2dial_813"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_813"}
{"topic_shift": true, "utterance": "Do you want to apply at your local office?", "session_id": "doc2dial_813"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_813"}
{"topic_shift": false, "utterance": "It is important to know that you can do most of your business with Social Security online.", "session_id": "doc2dial_813"}
{"topic_shift": false, "utterance": "And how can I do if I can't use these services online?", "session_id": "doc2dial_813"}
{"topic_shift": false, "utterance": "If you can't use these services online, your local Social Security office can help you apply. Although our offices are closed to the public, the employees of those offices are helping people over the phone.", "session_id": "doc2dial_813"}
{"topic_shift": true, "utterance": "and what are you going to do when I complete everything?", "session_id": "doc2dial_813"}
{"topic_shift": false, "utterance": "Once you have completed everything, we will ask you to confirm that your answers are true to the best of your knowledge.", "session_id": "doc2dial_813"}
{"topic_shift": true, "utterance": "And how will you know when they make a decision?", "session_id": "doc2dial_813"}
{"topic_shift": false, "utterance": "You will receive a letter in the mail with our decision", "session_id": "doc2dial_813"}
{"topic_shift": false, "utterance": "Hi there. Need some info about the retirement thing, please.", "session_id": "doc2dial_185"}
{"topic_shift": true, "utterance": "Sure. Do you mean a Government Pension Offset?", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "Yeah, yeah, that's the one.", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "Perfect.That GPO refers to a pension that you'll receive for your work but is not covered by Social Security, that would be in the case of government employment. Is that your case?", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "Yeah, that's me.", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "Right. In that case, you must know that any SS benefits you may be eligible to receive on your spouse's record may be reduced.", "session_id": "doc2dial_185"}
{"topic_shift": true, "utterance": "Um, ok, didn't know that. Well, i'll deal with that. In any case, can you tell me what happens if i'm eligible for benefits and i happens to know my spouse's estimate?", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "A moment. IN that case, you'll need to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age.", "session_id": "doc2dial_185"}
{"topic_shift": true, "utterance": "I see. i'll get to it asap. Say, is there a way to get a more precise estimate about the pension i could receive?", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "Sure. If you want to know a more precise estimate, do as follow: Find and enter the estimated gross monthly amount you'll receive and not covered by Social Security. Then enter it on calculator. Be aware you must use your most recent estimate to determine your future benefit.", "session_id": "doc2dial_185"}
{"topic_shift": true, "utterance": "Wow, that's a lot information to handle. It is possible for me to get more personalized help?. I was wandering about retirement before full age, for example.", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "No problem. Just look for our toll free numbers to get more help or contact your local SS office.", "session_id": "doc2dial_185"}
{"topic_shift": true, "utterance": "All right, i'll keep that on mind. Well, a last question, then. If i go under the GPO, what i need to estimate future benefits?", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "You'll need only two things: The estimated gross monthly amount of your pension from your job not covered by Social Security, plus the estimated amount of your Social Security benefit as spouse, widow or widower. That would be before the effect of GPO.", "session_id": "doc2dial_185"}
{"topic_shift": false, "utterance": "please show me information about VADIP", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "The VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements .", "session_id": "doc2dial_3823"}
{"topic_shift": true, "utterance": "Why might I want to buy private dental insurance through VADIP as a Veteran?", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "Others may be eligible for free care for some , but not all , of their dental needs .", "session_id": "doc2dial_3823"}
{"topic_shift": true, "utterance": "Am I eligible for the VA Dental Insurance Program?", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "You may be eligible for VADIP if either of the below descriptions are true for you", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "A Veteran who 's enrolled in VA health care", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "yes, i am a veteran enrolled in VA health care", "session_id": "doc2dial_3823"}
{"topic_shift": true, "utterance": "Why might I want to buy private dental insurance through VADIP as a Veteran?", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "you can buy a VADIP plan if you want added dental insurance", "session_id": "doc2dial_3823"}
{"topic_shift": true, "utterance": "How long can I keep this dental insurance?", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "we 're allowed by law to continue this program until December 31 , 2021", "session_id": "doc2dial_3823"}
{"topic_shift": true, "utterance": "give more information", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "Find out if you 're eligible , and how to enroll in a plan that meets your needs and budget", "session_id": "doc2dial_3823"}
{"topic_shift": false, "utterance": "Can you tell me what is involved with getting an Escort driver Certification?", "session_id": "doc2dial_1952"}
{"topic_shift": true, "utterance": "Do you have a need for an escort driver certification?", "session_id": "doc2dial_1952"}
{"topic_shift": false, "utterance": "Not at the moment, no", "session_id": "doc2dial_1952"}
{"topic_shift": true, "utterance": "Are you looking to find out what the qualifications are for providing escort driver services?", "session_id": "doc2dial_1952"}
{"topic_shift": false, "utterance": "Yes, that's exactly what I'm looking for", "session_id": "doc2dial_1952"}
{"topic_shift": false, "utterance": "Do you want to qualify as a certified escort driver?", "session_id": "doc2dial_1952"}
{"topic_shift": false, "utterance": "Yes please", "session_id": "doc2dial_1952"}
{"topic_shift": false, "utterance": "In order to qualify as an escort driver, you must be 21 years or over, have a valid state drivers license and you must pass the Escort Driver's Certification Test", "session_id": "doc2dial_1952"}
{"topic_shift": true, "utterance": "Can I complete the Escort driver Certification test at any office if they provide this service?", "session_id": "doc2dial_1952"}
{"topic_shift": false, "utterance": "Every office that provides the certification test will have it indicated in the \"Office Hours\" area for that particular office", "session_id": "doc2dial_1952"}
{"topic_shift": false, "utterance": "I'm trying to get my NYS CDL and I want to know how to get a military skills test waiver.", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "Does your military experience including driving commercial vehicles?", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "Yes, it does.", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "Excellent. You can apply for this waiver at the same time you apply for your NYS CDL.", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "Are there any other requirements to obtain the waiver?", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "Yes, you must currently have a valid New York State driver license and meet all other requirements needed to qualify for a NYS CDL. If you have a valid out of state license, this can be exchanged for a NYS driver license.", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "How do I apply and what do I need?", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "You'll need to bring the completed waiver and other identification documents to your local DMV office to apply.", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "What do I need to prove that I have operated a CMV of the same type that I'll be operating?", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "You must prove that you have operated this CMV for at least 2 years before the application date, if you are still in active service, or the date you were discharged from the military.", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "So, after I meet all these requirements, I get my CDL?", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "Yes, you are correct. After requirements are met, you'll be issued your CDL. The class, endorsements, and restrictions on the CDL will depend on the type of CMV you operated while in the military.", "session_id": "doc2dial_2283"}
{"topic_shift": false, "utterance": "Hi. I'm in military active duty and I'm worry that my NY State driver license expires while I am on active duty.", "session_id": "doc2dial_2297"}
{"topic_shift": true, "utterance": "Of course. The NY state law automatically extend license privileges throughout active military service for up to 6 months after discharge or separation.", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "Was your NY State license valid at any time during your military service?", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "No, I think it wasn't.", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "This could be a problem?", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "If your license wasn't valid, then it can be renewed.", "session_id": "doc2dial_2297"}
{"topic_shift": true, "utterance": "Is that some kind of law?", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "Yes, is a executive order no. 2 by governor andrew m. cuomo.", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "But this apply to any kind of military service?", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "Apply for new york state military personnel returning from active military service related to the war on terrorism and military action in iraq.", "session_id": "doc2dial_2297"}
{"topic_shift": true, "utterance": "Do I have to do anything or just wait until I return?", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "It is suggested that military personnel file a notification of military service MV-75 to ensure that the license record is not purge once the expiration date has passed.", "session_id": "doc2dial_2297"}
{"topic_shift": false, "utterance": "who will give me the money for school?", "session_id": "doc2dial_3189"}
{"topic_shift": true, "utterance": "Did you want to know who distributes your financial aid?", "session_id": "doc2dial_3189"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3189"}
{"topic_shift": false, "utterance": "The school will pay out your aid", "session_id": "doc2dial_3189"}
{"topic_shift": false, "utterance": "how will I get it?", "session_id": "doc2dial_3189"}
{"topic_shift": false, "utterance": "It depends on the type of aid you receive", "session_id": "doc2dial_3189"}
{"topic_shift": true, "utterance": "can you also help me with signing a loan agreement?", "session_id": "doc2dial_3189"}
{"topic_shift": false, "utterance": "Yes, we can help you Complete a Master Promissory Note", "session_id": "doc2dial_3189"}
{"topic_shift": true, "utterance": "can you help me compare aid and see what is best for me?", "session_id": "doc2dial_3189"}
{"topic_shift": false, "utterance": "yes, we can help you review schools' financial aid packages", "session_id": "doc2dial_3189"}
{"topic_shift": true, "utterance": "can you help me get it all done?", "session_id": "doc2dial_3189"}
{"topic_shift": false, "utterance": "You have already accomplished the most important task by submitting the Free Application for Federal Student Aid form. We can help you with what you need to do next.", "session_id": "doc2dial_3189"}
{"topic_shift": false, "utterance": "Can I mail the paperwork?", "session_id": "doc2dial_1946"}
{"topic_shift": true, "utterance": "Did you complete the form?", "session_id": "doc2dial_1946"}
{"topic_shift": false, "utterance": "I don't have the application.", "session_id": "doc2dial_1946"}
{"topic_shift": true, "utterance": "Do you have the mailing address?", "session_id": "doc2dial_1946"}
{"topic_shift": false, "utterance": "No, can you give it to me?", "session_id": "doc2dial_1946"}
{"topic_shift": true, "utterance": "What is your location?", "session_id": "doc2dial_1946"}
{"topic_shift": false, "utterance": "I would like to receive it by standard mail.", "session_id": "doc2dial_1946"}
{"topic_shift": true, "utterance": "Express mail would be quicker, would you like to use it?", "session_id": "doc2dial_1946"}
{"topic_shift": false, "utterance": "No, I'm not in a hurry.", "session_id": "doc2dial_1946"}
{"topic_shift": true, "utterance": "How will I receive the title?", "session_id": "doc2dial_1946"}
{"topic_shift": false, "utterance": "You will apply at the DMV, and it will be mailed to you.", "session_id": "doc2dial_1946"}
{"topic_shift": true, "utterance": "Can I apply for just the title?", "session_id": "doc2dial_1946"}
{"topic_shift": false, "utterance": "Yes, just select title only and follow the instructions.", "session_id": "doc2dial_1946"}
{"topic_shift": false, "utterance": "Hello there. I'm looking for information about benefits planning, specifically retirement, please?", "session_id": "doc2dial_191"}
{"topic_shift": true, "utterance": "Sure. Do you want to know about a Government Pension Offset?", "session_id": "doc2dial_191"}
{"topic_shift": false, "utterance": "Yes, please. I would like to have the information.", "session_id": "doc2dial_191"}
{"topic_shift": false, "utterance": "This pension is for those who will receive a pension for work not covered by social security. Is that your case?", "session_id": "doc2dial_191"}
{"topic_shift": false, "utterance": "No, now i heard the explanation, i think it's not my case.", "session_id": "doc2dial_191"}
{"topic_shift": true, "utterance": "Well, i guess i have to be sure about what i'm looking for. Anyway, another question, lets say i am eligible for a retirement benefit on my own, but i do have a benefit based on my spouse's earnings, that will have any effect on mine's?", "session_id": "doc2dial_191"}
{"topic_shift": false, "utterance": "Yeah, it will. If there is a higher benefit, this will also affect your benefits as a spouse, widow or wdower.", "session_id": "doc2dial_191"}
{"topic_shift": true, "utterance": "Ok, ok. Look now, what would be my spouse's benefit if she is already receiving benefits?", "session_id": "doc2dial_191"}
{"topic_shift": false, "utterance": "If that's the case, you'll have to ask your spouse what its benefit would be if it started at full retirement age. Then, you'll have to divide that on half, rounding it to the nearest dollar. That would be the benefit.", "session_id": "doc2dial_191"}
{"topic_shift": true, "utterance": "And what about if i want to retire before the normal age? Would be any effect?", "session_id": "doc2dial_191"}
{"topic_shift": false, "utterance": "Sure, there will be. If you retire before normal age of retirement, then your benefit amount as spouse will be reduced and could be up to 30% of reduction. That percentage is based on your date of birth.", "session_id": "doc2dial_191"}
{"topic_shift": false, "utterance": "Hey good morning, how you doing?. Say, the other day i heard something about co-op training program. Could you tell me about it, please?", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Hi, and welcome. A co-op training program refers to a college or university program that lets you get a full-time work experience in between periods of going to school full time. With those, you may be able to get help paying for some of your cost like books, tuition and housing if you're part of a co-op.", "session_id": "doc2dial_3837"}
{"topic_shift": true, "utterance": "That sounds awesome. what should i do to get that?", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Well, for that, lets do a little fact check, shall we? Are you using VA educational assistance?", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Yes, i'm using that.", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Good. Now, are you enrolled at an approved institution of Higher Learning or IHL?", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Oh yeah, i am.", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Are you in an educational program that requires part-time study and part-time work or training?", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "No, not at all on that last one.", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Then sorry, but you can get these benefits then.", "session_id": "doc2dial_3837"}
{"topic_shift": true, "utterance": "Oh, that's bad. Well, just to be sure, and to tell others. This program may help someone to pay part of its college or university costs, isn't?", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "That's correct, it may help you on that.", "session_id": "doc2dial_3837"}
{"topic_shift": true, "utterance": "And who is covered by that program, please?", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Just veterans are covered until now.", "session_id": "doc2dial_3837"}
{"topic_shift": false, "utterance": "Hey, can you tell me something about my retirement benefits planner?", "session_id": "doc2dial_3604"}
{"topic_shift": true, "utterance": "Of course. Did you apply for retirement benefits or Medicare?", "session_id": "doc2dial_3604"}
{"topic_shift": false, "utterance": "No, I haven't applied yet.", "session_id": "doc2dial_3604"}
{"topic_shift": true, "utterance": "Do you want to know about the application process?", "session_id": "doc2dial_3604"}
{"topic_shift": false, "utterance": "No, sorry. That's not what I wanted to know.", "session_id": "doc2dial_3604"}
{"topic_shift": true, "utterance": "Would you like to learn about other retirement planning websites then?", "session_id": "doc2dial_3604"}
{"topic_shift": false, "utterance": "No, I don't want to.", "session_id": "doc2dial_3604"}
{"topic_shift": false, "utterance": "Let ME ask the questions, please. I think this way it's going to be easier. I recently came across the employee benefit research institute, is that a website you'd recommend?", "session_id": "doc2dial_3604"}
{"topic_shift": false, "utterance": "Absolutely. The Employee Benefit Research Institute is an officially listed resource.", "session_id": "doc2dial_3604"}
{"topic_shift": true, "utterance": "So it's reliable, I see. One more question regarding the application. Do the benefits start right when I apply or how does it work?", "session_id": "doc2dial_3604"}
{"topic_shift": false, "utterance": "It depends, you may be able to start your benefits in the month you apply. You should apply for benefits no more than four months before the date you want your benefits to start. Benefits are paid the month after they are due.", "session_id": "doc2dial_3604"}
{"topic_shift": false, "utterance": "Hey, how you doing?. I need to get some info about VA insurance claims decisions?", "session_id": "doc2dial_1013"}
{"topic_shift": true, "utterance": "Have you marked your calendar from revision's date?", "session_id": "doc2dial_1013"}
{"topic_shift": false, "utterance": "No, i haven't.", "session_id": "doc2dial_1013"}
{"topic_shift": true, "utterance": "It doesn't matter. Can you tell me what happens if i file a supplemental claim?", "session_id": "doc2dial_1013"}
{"topic_shift": false, "utterance": "Well, if you do that, you would be adding new evidence that supports your case or identify new evidence for review. Then it would be reviewed to determine if the new evidence changes the earlier decision.", "session_id": "doc2dial_1013"}
{"topic_shift": true, "utterance": "Umm i guess that makes sense, huh?. What if i need help with something related to this?", "session_id": "doc2dial_1013"}
{"topic_shift": false, "utterance": "Don't you worry. You can enlist the help of a VA accredited attorney or agent to help you request a decision review.", "session_id": "doc2dial_1013"}
{"topic_shift": true, "utterance": "That applies even if i request a Board Appeal?", "session_id": "doc2dial_1013"}
{"topic_shift": false, "utterance": "Yes. Remember you can request a Board Appeal after an initial claim, a Supplemental Claim or Higher-Level Review decision. But remember also, that you can't request two Appeals in a row.", "session_id": "doc2dial_1013"}
{"topic_shift": true, "utterance": "Oh,  i see. I'll have to keep that in mind. What can you tell about the decision aftermath?", "session_id": "doc2dial_1013"}
{"topic_shift": false, "utterance": "If the decision doesn't please you, you can file a supplemental claim. You may also appeal to the U.S Court of Appeals for Veterans Claims.", "session_id": "doc2dial_1013"}
{"topic_shift": true, "utterance": "Oh, that's interesting. Can i request a Board Appeal then? No problem there?", "session_id": "doc2dial_1013"}
{"topic_shift": false, "utterance": "Absolutely, no problem. As said, you can request a Board Appeal after your initial claim. But again, you can't do that in a row of two.", "session_id": "doc2dial_1013"}
{"topic_shift": false, "utterance": "Hello, I'm here to get information about the GI Bill.", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "Of course. You can learn about GI Bill eligibility requirements and find out if you can get these benefits. VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "Great. Can I get benefits through the GI Bill as a former soldier then?", "session_id": "doc2dial_1775"}
{"topic_shift": true, "utterance": "What about the Montgomery GI Bill?", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "Yes, you can get benefits through MGIB-AD if you served at least 2 years on active duty and you meet all of the requirements listed below.", "session_id": "doc2dial_1775"}
{"topic_shift": true, "utterance": "But can I also get veteran education benefits through it?", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for benefits through one of our 2 Montgomery GI Bill programs.", "session_id": "doc2dial_1775"}
{"topic_shift": true, "utterance": "And what conditions do I need to fulfill for the Montgomery GI Bill for reservists?", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "Have you agreed to serve 6 years in the Selected Service?", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "No, not 6.", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "I'm afraid that you can't get benefits through MGIB-SR then. Sorry.", "session_id": "doc2dial_1775"}
{"topic_shift": true, "utterance": "But I might still qualify for another GI Bill, right?", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "Correct, you may be eligible for benefits through one of our 2 Montgomery GI Bill programs.", "session_id": "doc2dial_1775"}
{"topic_shift": false, "utterance": "hello i would like to get information about Eligible Repayment Plans", "session_id": "doc2dial_3162"}
{"topic_shift": true, "utterance": "Eligible payment plans include all income-driven IDR payment plans that base your monthly payment on your income.", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "and what are the qualified payments?", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "Although the payments made under the Standard 10-Year Payment Plan are qualified payments, you would have to switch to an IDR plan to benefit from the PSLF.", "session_id": "doc2dial_3162"}
{"topic_shift": true, "utterance": "and How should I send the PSLF forms?", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "Submit the completed form, with your employer's certification, to FedLoan Servicing, the federal loan servicer for the United States Department of Education for the PSLF Program. You can mail the form to this address:", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "FedLoan Servicing Already Your Administrator?", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "You can upload your PSLF application or Employment Certification Form on your website.", "session_id": "doc2dial_3162"}
{"topic_shift": true, "utterance": "and who will certify my employment?", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "Often it will be someone from the human resources department, although in some cases your direct supervisor or someone else may be authorized to certify your employment. Check with your organization to see who can certify your Employment Certification Form.", "session_id": "doc2dial_3162"}
{"topic_shift": true, "utterance": "What if you don't regularly submit the Employment Certification Form?", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "then, at the time you apply for forgiveness, you will be required to submit an Employment Certification Form for each employer where you worked while making the required 120 qualified monthly payments.", "session_id": "doc2dial_3162"}
{"topic_shift": false, "utterance": "iyiugygoiuoi", "session_id": "doc2dial_3176"}
{"topic_shift": false, "utterance": "Sure, you just need to see if you are eligible for something like that.", "session_id": "doc2dial_3176"}
{"topic_shift": true, "utterance": "Great. This also applies for the perkins loan teacher cancellation?", "session_id": "doc2dial_3176"}
{"topic_shift": true, "utterance": "Yes, but you need some requirements, do you know which are?", "session_id": "doc2dial_3176"}
{"topic_shift": false, "utterance": "I'm not so sure about them.", "session_id": "doc2dial_3176"}
{"topic_shift": true, "utterance": "OK, no problem. You know if you are considered as a teacher?", "session_id": "doc2dial_3176"}
{"topic_shift": false, "utterance": "Yes, I think I do.", "session_id": "doc2dial_3176"}
{"topic_shift": false, "utterance": "That's something you need to have clear, you can be considered as a teacher if you are a school librarian or guidance counselor for elementary or secondary school students.", "session_id": "doc2dial_3176"}
{"topic_shift": false, "utterance": "This also includes supervisors, administrators, researchers or specialist?", "session_id": "doc2dial_3176"}
{"topic_shift": false, "utterance": "In that case, at least you provide direct and personal educational services to students, you won't be considered as a teacher.", "session_id": "doc2dial_3176"}
{"topic_shift": true, "utterance": "So, is mandatory a field of expertice?", "session_id": "doc2dial_3176"}
{"topic_shift": false, "utterance": "Yes, is very important that most of classes taught must be in a particular field of expertice.", "session_id": "doc2dial_3176"}
{"topic_shift": false, "utterance": "What other websites can I view", "session_id": "doc2dial_608"}
{"topic_shift": true, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible The Employee Benefit Research Institute", "session_id": "doc2dial_608"}
{"topic_shift": false, "utterance": "Was your pension plan terminated?", "session_id": "doc2dial_608"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_608"}
{"topic_shift": true, "utterance": "what information doI need to supply?", "session_id": "doc2dial_608"}
{"topic_shift": false, "utterance": "Please be ready to supply the information we need to approve your application for these benefits", "session_id": "doc2dial_608"}
{"topic_shift": true, "utterance": "I am not ready to retire, does that affect anything?", "session_id": "doc2dial_608"}
{"topic_shift": false, "utterance": "If you are not getting Social Security and you are not ready to retire ,  you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "session_id": "doc2dial_608"}
{"topic_shift": false, "utterance": "Can I apply online?", "session_id": "doc2dial_608"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_608"}
{"topic_shift": true, "utterance": "do i need direct deposit?", "session_id": "doc2dial_608"}
{"topic_shift": false, "utterance": "For details on where to write in your state , check  Also bring along your bank information so you can sign up for Direct Deposit", "session_id": "doc2dial_608"}
{"topic_shift": false, "utterance": "Hello I need information about the Claim Process", "session_id": "doc2dial_2268"}
{"topic_shift": true, "utterance": "Has a complaint been filed against you?", "session_id": "doc2dial_2268"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2268"}
{"topic_shift": false, "utterance": "and your complaint is not resolved with the CSR?", "session_id": "doc2dial_2268"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2268"}
{"topic_shift": false, "utterance": "If the complaint is not resolved with the CSR, the case will be sent to an AFI Automotive Facilities Inspector for a formal investigation.", "session_id": "doc2dial_2268"}
{"topic_shift": true, "utterance": "and what happens when Vehicle Safety starts the hearing process?", "session_id": "doc2dial_2268"}
{"topic_shift": false, "utterance": "When Vehicle Safety begins the hearing process, you may be offered the opportunity through a \"hearing waiver\" to admit the charges and pay a specific monetary fine and / or accept a suspension.", "session_id": "doc2dial_2268"}
{"topic_shift": true, "utterance": "If I choose to appeal?", "session_id": "doc2dial_2268"}
{"topic_shift": false, "utterance": "If you choose to appeal, you have 60 days from the date of the administrative judge's decision to file the appeal of the DMV hearing determination in PDF [2] AA-33A, which must be accompanied by the applicable filing fee.", "session_id": "doc2dial_2268"}
{"topic_shift": true, "utterance": "What if I have a Complaint against my business?", "session_id": "doc2dial_2268"}
{"topic_shift": false, "utterance": "The New York State Department of Motor Vehicles DMV regulates all New York State repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses.", "session_id": "doc2dial_2268"}
{"topic_shift": false, "utterance": "can you give me details of Types of Veteran ID cards", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "There are many types of identification cards you can use to show you re a Veteran .  You only need to have one of them for this purpose", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "What more benefits does it have?", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "Learn about the different types of VA ID cards and other Veteran ID options", "session_id": "doc2dial_1761"}
{"topic_shift": true, "utterance": "can you give me details of Veteran ID Card", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "A Veteran ID Card VIC is a form of photo ID you can use to get discounts offered to Veterans at many stores , businesses , and restaurants", "session_id": "doc2dial_1761"}
{"topic_shift": true, "utterance": "What I need to know For both types of DoD cards", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "you ll need to either be a sponsor or have a sponsor", "session_id": "doc2dial_1761"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "Served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "Received an honorable or general discharge under honorable conditions", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1761"}
{"topic_shift": true, "utterance": "can you give me details of Department of Defense Identification Card", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "A Department of Defense DoD Identification Card is used to show your military status and to get access to services at military bases", "session_id": "doc2dial_1761"}
{"topic_shift": false, "utterance": "How do I get VA Home Loan Benefits?", "session_id": "doc2dial_1007"}
{"topic_shift": true, "utterance": "We need to look at the best loan type for you.  There are different types.", "session_id": "doc2dial_1007"}
{"topic_shift": true, "utterance": "Does Veteran Crisis assistance cost anything?", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "This service is free, private and available 24/7.", "session_id": "doc2dial_1007"}
{"topic_shift": true, "utterance": "Will I have to pay  fee for a VA Loan?", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "We will determine if you have to pay.", "session_id": "doc2dial_1007"}
{"topic_shift": true, "utterance": "What about grants for Veteran Housing?", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "We do have grants for servicemembers with a service-connected disability.", "session_id": "doc2dial_1007"}
{"topic_shift": true, "utterance": "Do you need assistance with other VA benefits or services?", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "What other benefits are available?", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "Disability compensation pay is available", "session_id": "doc2dial_1007"}
{"topic_shift": true, "utterance": "Is there help for my VA backed loan in case of a natural disaster?", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "Yes, assistance is available and we have a guide for it.", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "When will I know if I have to pay a funding fee?", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "there are guidelines that determine this.", "session_id": "doc2dial_1007"}
{"topic_shift": false, "utterance": "hello I have some questions", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "Sure I will be happy to help", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "Do you work now?", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3610"}
{"topic_shift": true, "utterance": "How Much Can I Earn And Still Get Benefits?", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit  your earnings may reduce your benefit amount", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "What if I am younger than the full retirement age?", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "If you are younger than full retirement age and make more than the yearly earnings limit ,", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "your earnings may reduce your benefit amount", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "do you deduct if we are under the full retirement age?", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "If you are under full retirement age for the entire year , we deduct $ 1 from your benefit payments for every $ 2 you earn above the annual limit .", "session_id": "doc2dial_3610"}
{"topic_shift": false, "utterance": "Hello there. Can you please explain the escrow amount definitions to me? I could use some guidance on them too.", "session_id": "doc2dial_2526"}
{"topic_shift": true, "utterance": "Of course. The DMV requires a minimum escrow amount of at least $ 200 for search accounts. We recommend that you keep enough money in the escrow account to cover 2 months of transactions.", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "Do you want to change your escrow amount?", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "Yes, that is one of the things I wanted to do.", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "Then you must send a request to DMV Revenue Accounts on your letterhead. The request must be signed and dated and include the account number.", "session_id": "doc2dial_2526"}
{"topic_shift": true, "utterance": "Alright, I'll do that asap. What about drop-off payments?", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "Do you NOT use ACH?", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "Yes, I don't use ACH. What about it?", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "In that case the fastest way to submit a payment is at the DMV Revenue Accounts Drop-box. The Drop-box is located at the DMV Customer Service Counter on the first floor of the Swan Street Building in Albany. Any check or money order dropped off by 3:00 pm will be entered into the escrow account that day.", "session_id": "doc2dial_2526"}
{"topic_shift": true, "utterance": "That's good to know. By the way, what DMV products can I use my escrow account to pay for?", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "Your escrow account can be used to pay for copies of motor vehicle accident reports by mail-order or bulk order driver license record abstracts, for example.", "session_id": "doc2dial_2526"}
{"topic_shift": true, "utterance": "Can I add money to my escrow account by email too?", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "Yes, simply use [ email protected ].", "session_id": "doc2dial_2526"}
{"topic_shift": false, "utterance": "I need a new card. What documents do I need?", "session_id": "doc2dial_146"}
{"topic_shift": true, "utterance": "The documents you need will vary based on your immigration status.", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "Do you know your U.S. immigration status?", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "What do I need if I'm a foreign worker?", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "You will need to show us your I-94 Arrival/Departure Record or an admission stamp in the unexpired foreign passport showing that you have been permitted to work.", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "Can this document also be used to prove my identity?", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "Yes, we may be able to use this document to prove both your immigration status and your identity.", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "What if I'm not legally authorized to work?", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "Those who are not authorized to work in the U.S. can still apply for an Individual Taxpayer ID Number from the IRS. You can apply for this at your local IRS office or by calling 1-800-TAXFORM and requesting a Form W-7 Application for IRS Individual Taxypayer ID Number.", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "Am I eligible for any services without having a Social Security number?", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "Yes, noncitizens do not need a SSN to obtain a bank account, register for school, apply for educational tests, obtain private health insurance, apply for school lunch programs or subsidized housing.", "session_id": "doc2dial_146"}
{"topic_shift": false, "utterance": "hi can you help me with retirement planning", "session_id": "doc2dial_3638"}
{"topic_shift": true, "utterance": "Planning is the key to creating your best retirement. You will have to plan and save for years to reach your retirement goals.", "session_id": "doc2dial_3638"}
{"topic_shift": false, "utterance": "Do you know that many factors affect retirement planning?", "session_id": "doc2dial_3638"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3638"}
{"topic_shift": true, "utterance": "How can I Estimate my benefits?", "session_id": "doc2dial_3638"}
{"topic_shift": false, "utterance": "The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings", "session_id": "doc2dial_3638"}
{"topic_shift": false, "utterance": "What if I don't want to create a my Social Security account?", "session_id": "doc2dial_3638"}
{"topic_shift": false, "utterance": "We have other tools and resources to help you estimate your benefit amount. Visit the Social Security Calculators page for more online and downloadable calculator options.", "session_id": "doc2dial_3638"}
{"topic_shift": true, "utterance": "Can I be working, applying for retirement, or both?", "session_id": "doc2dial_3638"}
{"topic_shift": false, "utterance": "Social Security Credits", "session_id": "doc2dial_3638"}
{"topic_shift": true, "utterance": "And can I continue working if I receive the benefit?", "session_id": "doc2dial_3638"}
{"topic_shift": false, "utterance": "And can I continue working if I receive the benefit?", "session_id": "doc2dial_3638"}
{"topic_shift": false, "utterance": "Hello can I get my letter online?", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "You are asking how to get your letter online, correct?", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "no I am not", "session_id": "doc2dial_620"}
{"topic_shift": true, "utterance": "what is the letter?", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "what does the letter include?", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_620"}
{"topic_shift": true, "utterance": "how do I log into my social security count to get a copy?", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you download or print your benefit verification letter , and gives you access to many other online services", "session_id": "doc2dial_620"}
{"topic_shift": true, "utterance": "I have more questions", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "If you have questions or need help understanding how to request your benefit verification letter online", "session_id": "doc2dial_620"}
{"topic_shift": true, "utterance": "what does the letter prove?", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "It serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_620"}
{"topic_shift": false, "utterance": "How do I exchange my out-of-state drivers license if I have just moved into this state?", "session_id": "doc2dial_2240"}
{"topic_shift": false, "utterance": "You must exchange your license from your prior state within 30 days of moving here and now becoming a resident of our state of New York.", "session_id": "doc2dial_2240"}
{"topic_shift": false, "utterance": "Does that thirty day rule still apply if I have moved here from a province of Canada?", "session_id": "doc2dial_2240"}
{"topic_shift": false, "utterance": "It does.", "session_id": "doc2dial_2240"}
{"topic_shift": true, "utterance": "What is the procedure for the exchange of licenses at the DMV?", "session_id": "doc2dial_2240"}
{"topic_shift": false, "utterance": "You will need to pass a vision test or bring a completed Eye Test Report with you.  You will then surrender your old license along with providing proof of identity.", "session_id": "doc2dial_2240"}
{"topic_shift": true, "utterance": "Will my adult son also need a New York state drivers license if he is only coming here to study at the university?", "session_id": "doc2dial_2240"}
{"topic_shift": true, "utterance": "Is he going to be considered a resident of New York state or is he going to maintain an address of residence elsewhere?", "session_id": "doc2dial_2240"}
{"topic_shift": false, "utterance": "He is not going to claim residency in the state.  His residency will remain in Canada between semesters and after completion of schooling.", "session_id": "doc2dial_2240"}
{"topic_shift": true, "utterance": "Does he possess a Canadian drivers license that is current?", "session_id": "doc2dial_2240"}
{"topic_shift": false, "utterance": "He does not.", "session_id": "doc2dial_2240"}
{"topic_shift": false, "utterance": "can you give me details of Foreign programs", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "Do you plan to study in a foreign school?", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1749"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "Usted es elegible o ya recibe asistencia educativa de VA como veterano, miembro del servicio, reservista o dependiente calificado", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "We ve approved your program", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "Your program is at an institution of higher learning where you ll earn a standard associate s degree or higher , or a degree of equal value at that foreign school", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1749"}
{"topic_shift": false, "utterance": "Can I use the DMV Road Test System to obtain my CDL?", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "Yes, you are able to schedule a CDL test online or by phone.", "session_id": "doc2dial_1991"}
{"topic_shift": true, "utterance": "How long will it take to receive my driver license in the mail?", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "It will take about 2 weeks for you to receive your photo driver license in the mail.", "session_id": "doc2dial_1991"}
{"topic_shift": true, "utterance": "How do you pay for additional tests if you fail?", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "You can for additional tests either online or by phone.", "session_id": "doc2dial_1991"}
{"topic_shift": true, "utterance": "What would cause a test to be cancelled?", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "A test can be cancelled for various reasons including bad weather or road construction.", "session_id": "doc2dial_1991"}
{"topic_shift": true, "utterance": "Am I able to cancel my test?", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "You are able to cancel your test either by phone or online.", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "No, I do not need to reschedule my test.", "session_id": "doc2dial_1991"}
{"topic_shift": true, "utterance": "Can I pay additional fees over the phone?", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "You are able to pay for additional fees over the phone.", "session_id": "doc2dial_1991"}
{"topic_shift": true, "utterance": "If I'm under 18, how long do I have to have my learner permit before I can schedule a road test?", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "You must wait at least 6 months from the date you received your permit before you can schedule a test.", "session_id": "doc2dial_1991"}
{"topic_shift": false, "utterance": "id like to register a moped", "session_id": "doc2dial_1985"}
{"topic_shift": true, "utterance": "is it a limited used moped?", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "no a regular moped, it has 2 wheels and moves around 50mph", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "does it have 3 wheels?", "session_id": "doc2dial_1985"}
{"topic_shift": true, "utterance": "i have a document i can bring to an office", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "i have a manual and a license", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "i am in the UK where do i bring my documents?", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "i can see your local office to bring them and will share the address", "session_id": "doc2dial_1985"}
{"topic_shift": true, "utterance": "can i still use my moped without my documents?", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "you are still able to use your moped just bring the documents to us to copy and have on file", "session_id": "doc2dial_1985"}
{"topic_shift": true, "utterance": "i will also bring proof of insurance and my id card", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "if your insurance is up to date there will be no issues", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "i have full insurance and full drivers permit", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "i look forward to seeing you with your relevant documents", "session_id": "doc2dial_1985"}
{"topic_shift": false, "utterance": "Hello I need information about the Disability Determination Process", "session_id": "doc2dial_634"}
{"topic_shift": false, "utterance": "Disability Home", "session_id": "doc2dial_634"}
{"topic_shift": true, "utterance": "How can I request benefits?", "session_id": "doc2dial_634"}
{"topic_shift": false, "utterance": "You can apply for disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "session_id": "doc2dial_634"}
{"topic_shift": true, "utterance": "When should I apply?", "session_id": "doc2dial_634"}
{"topic_shift": false, "utterance": "You must submit a request as soon as you disable.", "session_id": "doc2dial_634"}
{"topic_shift": false, "utterance": "do you want to request?", "session_id": "doc2dial_634"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_634"}
{"topic_shift": true, "utterance": "What other publications can give me more information about disability benefits?", "session_id": "doc2dial_634"}
{"topic_shift": false, "utterance": "Among the existing publications is the Disability Starter Kit to help you prepare for your disability interview or online application. The kits are available for adults and for children under 18 years of age.", "session_id": "doc2dial_634"}
{"topic_shift": true, "utterance": "and how can I request an audio disabled person?", "session_id": "doc2dial_634"}
{"topic_shift": false, "utterance": "People who are deaf or hard of hearing can call our toll-free number \"TTY\", 1 - 800 - 325 - 0778, from 7 am to 7 pm, Monday through Friday.", "session_id": "doc2dial_634"}
{"topic_shift": false, "utterance": "can you give me details of The \"Consumer's Bill Of Rights\"", "session_id": "doc2dial_2254"}
{"topic_shift": true, "utterance": "Pursuant to the Repair Shops Act, you have rights", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "do you want to know the rights?", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "the repair shop must give you a written estimate of the parts and labor necessary for each specific repair . The shop may charge a reasonable fee for developing a written estimate , but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge . The estimate must list each part and its cost , and show what parts , if any , are either used or not of original quality .", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "If the shop prepares a written work order?", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "it must give you a copy", "session_id": "doc2dial_2254"}
{"topic_shift": true, "utterance": "What Happens my Your Complaint?", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "A DMV customer service representative will try to resolve the problem by discussing it with you and the shop . About half the complaints received by DMV are resolved through mediation . If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "If a hearing determines there were violations?", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "you receive a court settlement or one is pending?", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "restitution through DMV is not available .", "session_id": "doc2dial_2254"}
{"topic_shift": true, "utterance": "When repairs are completed?", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "the shop must give you a detailed invoice listing each repair done , each part replaced , the cost for each , and the cost of labor . The invoice must show which replacement parts , if any , are used , or not of original quality . It must show the odometer reading at the time you left the vehicle for repair and when the invoice was prepared", "session_id": "doc2dial_2254"}
{"topic_shift": false, "utterance": "Hello I need information about how to renew a business license or registration", "session_id": "doc2dial_2532"}
{"topic_shift": true, "utterance": "want to know the important notes for distributors who want to renew online?", "session_id": "doc2dial_2532"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2532"}
{"topic_shift": true, "utterance": "Do you want to renew online?", "session_id": "doc2dial_2532"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2532"}
{"topic_shift": false, "utterance": "Do you want to renew online?", "session_id": "doc2dial_2532"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2532"}
{"topic_shift": true, "utterance": "What if the landlord was convicted of a felony or misdemeanor?", "session_id": "doc2dial_2532"}
{"topic_shift": false, "utterance": "If a company owner, partner, or officer who owns or operates the facility has a felony or misdemeanor conviction or loses since the facility's last certificate renewal,", "session_id": "doc2dial_2532"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2532"}
{"topic_shift": false, "utterance": "Could you help me acquire a Social Security Card for my daughter who was born in Dubai?", "session_id": "doc2dial_152"}
{"topic_shift": true, "utterance": "Yes I can. First off we need to prove her citizenship with an official document.", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "Do you have your child 's foreign birth certificate?", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "Yes I will soon.", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "If it is not available other documents such as your child 's passport or a document issued by DHS as evidence of your child 's age could be considered.", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "Do I parent need to prove that I'm her parent?", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "Yes you must show us a U.S. driver 's license or a State - issued non - driver identification card.", "session_id": "doc2dial_152"}
{"topic_shift": true, "utterance": "Do I need the original birth certificate?", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "Yes an original document or a copy certified by the agency that issued them.", "session_id": "doc2dial_152"}
{"topic_shift": true, "utterance": "Do you accept a Certification of Report of Birth DS-1350?", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "Yes that is acceptable.", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "I should receive her original birth certificate from the consulate in 1 week, is that okay?", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "It may be presented either now or if you can get it within 10 days of application.", "session_id": "doc2dial_152"}
{"topic_shift": false, "utterance": "Hello,. The other day i heard that you are using some virtual assistant. I would like to use it, could you guide me where to access for that?", "session_id": "doc2dial_2903"}
{"topic_shift": true, "utterance": "Certainly, i can direct you. However, is just to inform you that Aidan, our virtual assistant, in right now on a beta phase and so, is only available for some selected users logged into their accounts.", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "Do you wanna know if you're one of those selected few?", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "Yeah, i would be delighted to check that out. How can i be sure?", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "Well, first you must be logged in. Then, in your dashboard, you must look for an owl icon in the bottom right-hand corner. That will be Aidan's app. That would be visible on your desktop or mobile version.", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "So, all i have to do is to check if that owl-like icon is there, isn't?", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "That's all you have to do and anything else.", "session_id": "doc2dial_2903"}
{"topic_shift": true, "utterance": "All right, i'll have to log in then and see if that little owl is there. Umm, Aidan looks like any chat service, so my written exchanges with it, will be kept by the app?", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "Absolutely. In order to constantly improve Aidan performance, their quality assurance and maintain an accurate log of your request to us, Is necessary to keep a record of your conversations with Aidan.", "session_id": "doc2dial_2903"}
{"topic_shift": true, "utterance": "Well, that's very direct. I guess i will have to watch it over. See, you said that should be looking for an owl icon but, what if that little buddy isn't there?", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "If you don't see Aidan's owl-like icon, then don't be sad. Just check again in the near future and see if you have been selected by our expanding beta.", "session_id": "doc2dial_2903"}
{"topic_shift": true, "utterance": "O.k, i really hope i'm one of the few. Now, something i should have had to ask something simple, What is Aidan's purpose?", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "The primary goal of Aidan is to answer questions about the federal student aid, using advanced technology and natural language processing.", "session_id": "doc2dial_2903"}
{"topic_shift": false, "utterance": "Can you explain to me what the Student Aid Report is?", "session_id": "doc2dial_2917"}
{"topic_shift": false, "utterance": "It is a review of your FAFSA information to make sure it is correct and complete.", "session_id": "doc2dial_2917"}
{"topic_shift": true, "utterance": "Can I use my email to get a SAR from FAFSA?", "session_id": "doc2dial_2917"}
{"topic_shift": false, "utterance": "Yes, you will receive an email if you provide a valid email address with instructions on how to access an online copy of your SAR.", "session_id": "doc2dial_2917"}
{"topic_shift": true, "utterance": "What information does my SAR contain if my application is complete?", "session_id": "doc2dial_2917"}
{"topic_shift": false, "utterance": "If you application is complete, your SAR will have an Expected family Contribution will display in the upper-right hand corner.", "session_id": "doc2dial_2917"}
{"topic_shift": false, "utterance": "If my application is incomplete what will my SAR report show?", "session_id": "doc2dial_2917"}
{"topic_shift": false, "utterance": "If incomplete your SAR report will not show the EFC but will tell you what you need to do to resolve issues.", "session_id": "doc2dial_2917"}
{"topic_shift": true, "utterance": "What should I do with my SAR?", "session_id": "doc2dial_2917"}
{"topic_shift": false, "utterance": "Did you review it carefully to be sure everything is correct and complete?", "session_id": "doc2dial_2917"}
{"topic_shift": false, "utterance": "No, I have not looked over my SAR yet.", "session_id": "doc2dial_2917"}
{"topic_shift": false, "utterance": "Do you sell our personal information to companies without our consent?", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "We do for a fee. That includes contract sales, a pay-per-search, and over-the-counter.", "session_id": "doc2dial_2081"}
{"topic_shift": true, "utterance": "Would you like to know if your information is being sold under contract sales?", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "Yes, I would like to know if my information is being sold via contract sales.", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "We sell registration and vehicle data every two years and the information can only be used for purposes such as warranties or safety recalls.", "session_id": "doc2dial_2081"}
{"topic_shift": true, "utterance": "What happens if insurance companies cannot access my information through their searches?", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "The insurance company would need you to seed them a copy of your driver record in order for them to send you a quote. This makes it harder for customers to get affordable rates.", "session_id": "doc2dial_2081"}
{"topic_shift": true, "utterance": "How will I be made aware of any safety recalls on my used car?", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "Manufacturers will be able to contact you about safety recalls by the data they have through their DMV contract sales program.", "session_id": "doc2dial_2081"}
{"topic_shift": true, "utterance": "How are insurance companies able to provide quotes so quickly?", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "They can provide quick quotes because they are able to quickly and easily access your driving records.", "session_id": "doc2dial_2081"}
{"topic_shift": true, "utterance": "Is contract sales legal?", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "Contract sales are legal. They follow New York State Law and federal law.", "session_id": "doc2dial_2081"}
{"topic_shift": true, "utterance": "Is anyone able to access the pay-per-search feature?", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "Yes, to access pay-per-search you must apply at the DMV and sign an agreement form which must then be verified and approved.", "session_id": "doc2dial_2081"}
{"topic_shift": false, "utterance": "what are the benefits of CHAMPVA", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died ?", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "does not qualify for TRICARE, the Department of Defense health care program for active duty and retired members and their families", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "correct I do not belong to the Department of Defense health care program for active duty and retired members and their families", "session_id": "doc2dial_1588"}
{"topic_shift": true, "utterance": "Can I get health care through CHAMPVA?", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "he spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "The surviving spouse or child of a Veteran who died from a VA - rated service - connected disability", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "you can get medical care through CHAMPVA if you qualify for TRICARE", "session_id": "doc2dial_1588"}
{"topic_shift": false, "utterance": "When do I report the death of my spouse that I am getting venefits from", "session_id": "doc2dial_387"}
{"topic_shift": true, "utterance": "You can visit the local SS office if you are getting benefits on your spouse", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "Yes I am getting benefits on my deceased spouse", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "Are you getting disability or retirement on your own record?", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "We will check to see whether you can get a higher benefit as a widow or widower .", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "Do I need to apply for survivors benefits?", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "Only if you are getting retirement benefits on you own record so this is n/a to you", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "So I don't need to report the death?", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death .", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "Do I need to file an application for survivors benefits?", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death We may be able to pay the Special Lump - Sum Death Payment automatically", "session_id": "doc2dial_387"}
{"topic_shift": true, "utterance": "What documents do I need to apply", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "Widows / Widowers or Surviving Divorced Spouse 's Benefits", "session_id": "doc2dial_387"}
{"topic_shift": false, "utterance": "Hey, good morning, how yo doing. Look, i need to know some things about a possible effect on my disability payments for other payments, could you help me?", "session_id": "doc2dial_393"}
{"topic_shift": true, "utterance": "That would apply if you are receiving other government payments. Are you currently receiving any of those?", "session_id": "doc2dial_393"}
{"topic_shift": false, "utterance": "No, i'm not receiving any of those right now.", "session_id": "doc2dial_393"}
{"topic_shift": true, "utterance": "What can you tell me about being of low income and receiving medicare?", "session_id": "doc2dial_393"}
{"topic_shift": false, "utterance": "Well, if you are a individual in that scenario, you certainly could be eligible for an Extra Help with Medicare Prescription Drug Plan Costs.", "session_id": "doc2dial_393"}
{"topic_shift": true, "utterance": "Well, that would be useful. do you have any other place i can ask for more information about medicare coverage?", "session_id": "doc2dial_393"}
{"topic_shift": false, "utterance": "Sure. You can use Medicare toll free number. There you can talk with a medicare representative.", "session_id": "doc2dial_393"}
{"topic_shift": false, "utterance": "I'll make sure to get it. After what period can i be eligible for Medicare Coverage? And what can offer me Medicare?", "session_id": "doc2dial_393"}
{"topic_shift": false, "utterance": "Well, if you have been receiving disability benefits for at least two years straight, you get automatically enrolled in Medicare. That means you get signed up in hospital insurance and medical insurance, which can help you to pay some of your medical expenses plus receive some medical follow up.", "session_id": "doc2dial_393"}
{"topic_shift": false, "utterance": "I'm totally interested in that, how i could know more?", "session_id": "doc2dial_393"}
{"topic_shift": false, "utterance": "For that, use Medicare toll free number, and you'll be able to talk with a Medicare representative.", "session_id": "doc2dial_393"}
{"topic_shift": false, "utterance": "Looking for information on my ID", "session_id": "doc2dial_2095"}
{"topic_shift": true, "utterance": "Who might this be? You or for someone else?", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "I had my father die and want to make sure everything in his estate is taken care of.", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "You would need to provide a certificate of death as well as anything else to ensure no ID theft is taking place, though I am sorry for your loss.", "session_id": "doc2dial_2095"}
{"topic_shift": true, "utterance": "If I do that, can I get the title of his car transferred to me?", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "There is a checklist you can go through to make sure you have everything you need, please reference that.", "session_id": "doc2dial_2095"}
{"topic_shift": true, "utterance": "Do I have to surrender his plates when I do this?", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "You can, although you may be eligibile for a refund if you meet the pre-reqs for it.", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "You need to make sure the estate is settled, though, before you begin this process.", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "It is currently ongoing, we''re waiting on the executor to finish the will.", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "I would then refer you to the DM Accounting Unit.", "session_id": "doc2dial_2095"}
{"topic_shift": true, "utterance": "What if I have more questions about this than just fees?", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "If they have outstanding tickets or fees, you may or may not be liable for them if you take over the registration. Please check with the appropriate department to determine this.", "session_id": "doc2dial_2095"}
{"topic_shift": true, "utterance": "Is their number (518) 474-0902?", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "Yes, that number will connect you with one of the departments you need to speak with.", "session_id": "doc2dial_2095"}
{"topic_shift": false, "utterance": "What does Federal student Aid Acquisitions do?", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "Federal Student Aid Acquisitions plays an important role supporting Federal Student Aid's needs and program objectives.", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "What is it the Federal Student Aid Acquisition responsible for?", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "They are responsible for making sure they are efficient, in compliance with laws, regulations, and Executive Orders.", "session_id": "doc2dial_3360"}
{"topic_shift": true, "utterance": "What does FSA rely on?", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "FSA relies heavily on information technology to support complex business process.", "session_id": "doc2dial_3360"}
{"topic_shift": true, "utterance": "Where would I find acquisition notices and contract solicitations?", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "Active acquisition synopses, contract solicitations, and other info are available at FedBixOpps; which is the US Government's only point-of-entry for federal business opportunities.", "session_id": "doc2dial_3360"}
{"topic_shift": true, "utterance": "What if I have questions about Federal Student Aid's Acquisition doings?", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "Go ahead an e-mail FSA Acquisitions.", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "Is there a way to contact them?", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "Do you have questions for Federal Student Aid's Acquisition activities?", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_3360"}
{"topic_shift": false, "utterance": "can you give me details of VA Individual Unemployability if you can't work", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "If you can t work because of a disability related to your service in the military a service - connected disability", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "that's my problem i have a service related disability in the military", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "you may qualify for what s called Individual Unemployability . This means you may be able to get disability compensation or benefits at the same level as a Veteran who has a 100 % disability rating", "session_id": "doc2dial_1577"}
{"topic_shift": true, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "You have at least 1 service - connected disability rated at 60 % or more disabling , or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "unable to obtain disability benefits does not meet requirements", "session_id": "doc2dial_1577"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "You ll need to file a claim for disability compensation you ll have to provide evidence supporting documents like a doctor s report or medical test results showing that your disability prevents you from holding down a steady job . We ll also review your work and education history", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "you must submit an application", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "that other than the request", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "you ll have to provide evidence supporting documents like a doctor s report or medical test results showing that your disability prevents you from holding down a steady job", "session_id": "doc2dial_1577"}
{"topic_shift": false, "utterance": "Can you explain to me what VA Vocational Rehabilitation is ?", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "First off, do you have a service-connected disability that limits your ability to work or even prevents you from working?", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "Yes, I am not able to work because of a service-connected disability.", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "The VA Vocational Rehabilitation and Employment program will be able to help you and you can find out if you are eligible.", "session_id": "doc2dial_1211"}
{"topic_shift": true, "utterance": "Can family members of service members and Veterans get help with these resources?", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "Yes, dependent family members can get counseling services, training, and education benefits.", "session_id": "doc2dial_1211"}
{"topic_shift": true, "utterance": "How can I access VR&E?", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "You can contact VR&E through Integrated Disability Evaluation System or IDES if you are wounded, injured, or become sick during your service time and can't perform duties.", "session_id": "doc2dial_1211"}
{"topic_shift": true, "utterance": "Are there any more resources I could use at this time?", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "You can use VetSuccess on Campus and find out if our counselors can help you transition from military to college life.", "session_id": "doc2dial_1211"}
{"topic_shift": true, "utterance": "What is available through VR&E?", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "VR&E programs for service members and Veterans Explore help you learn new skills, find a new job, starting a business, and getting educational counseling or returning to a former job.", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "How can I find out if I can get VR&E benefits and services as a service member?", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "Yes, you can find out if you are eligible.", "session_id": "doc2dial_1211"}
{"topic_shift": false, "utterance": "Hello, what benefit do I have if you do not have financial aid?", "session_id": "doc2dial_3406"}
{"topic_shift": true, "utterance": "Schools must provide their students with a way to obtain their books and supplies by the seventh day of the period.", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "Should the school participate in the program?", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "It is noteworthy that you are eligible for the disbursement, that is, the payment of your financial aid.", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "How the refund process is carried out.", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "At first you will have a credit balance as long as the financial aid is approved.", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "Does financial aid apply to tuition, fees, and other school fees?", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "Remember that the schools that participate in the program must provide some things to the students.", "session_id": "doc2dial_3406"}
{"topic_shift": true, "utterance": "I imagine that everything depends on the materials that are needed during the course?", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "Sure, you can look for options to lower the costs of your books.", "session_id": "doc2dial_3406"}
{"topic_shift": true, "utterance": "What about schools that do not use the traditional system ?", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "In this case, you should be awarded your grant or loan money at least twice", "session_id": "doc2dial_3406"}
{"topic_shift": false, "utterance": "How do I begin this process?", "session_id": "doc2dial_378"}
{"topic_shift": false, "utterance": "I will be glad to help you with that. To begin, let me explain some things.  One of our most important responsibilities is protecting your investment and personal information", "session_id": "doc2dial_378"}
{"topic_shift": false, "utterance": "To begin this process, how do you protect the privacy of your identity?", "session_id": "doc2dial_378"}
{"topic_shift": false, "utterance": "I am not sure, do you have any ideas for me?", "session_id": "doc2dial_378"}
{"topic_shift": true, "utterance": "How do I tell a real email from social security department from a fake one?", "session_id": "doc2dial_378"}
{"topic_shift": false, "utterance": "Good question! Most emails from Social Security will come from a .gov email address", "session_id": "doc2dial_378"}
{"topic_shift": true, "utterance": "an you explain what phishing is?", "session_id": "doc2dial_378"}
{"topic_shift": false, "utterance": "Phishing is the practice of using social engineering techniques over email to trick a recipient into giving personal info", "session_id": "doc2dial_378"}
{"topic_shift": true, "utterance": "What is the process?", "session_id": "doc2dial_378"}
{"topic_shift": false, "utterance": "Yes we are using a new process.", "session_id": "doc2dial_378"}
{"topic_shift": true, "utterance": "Are there other tools I can use to learn about phishing?", "session_id": "doc2dial_378"}
{"topic_shift": false, "utterance": "One way is to keep your browser up to date", "session_id": "doc2dial_378"}
{"topic_shift": false, "utterance": "I want to register to vote but don't know if I can vote in NY", "session_id": "doc2dial_2718"}
{"topic_shift": true, "utterance": "Are you trying to figure out if you are eligible to register to vote in New York State?", "session_id": "doc2dial_2718"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2718"}
{"topic_shift": false, "utterance": "To register to vote in New York State you must be a U.S. Citizen, be 18 years old by the end of this year, not be in prison or on parole for a felony conviction, and not claim the right to vote elsewhere", "session_id": "doc2dial_2718"}
{"topic_shift": true, "utterance": "I fit all of those, so how can I register online?", "session_id": "doc2dial_2718"}
{"topic_shift": false, "utterance": "Yes, to register to vote online you will need your NYS Driver License, Permit or Non-Driver ID, and Social Security Number", "session_id": "doc2dial_2718"}
{"topic_shift": true, "utterance": "are there other requirements that may come up as I'm registering that may keep me from getting registered successfully?", "session_id": "doc2dial_2718"}
{"topic_shift": false, "utterance": "You can look at the full voter registration requirements listed on the New York State Board of Elections website so you get no surprises", "session_id": "doc2dial_2718"}
{"topic_shift": true, "utterance": "will I be able to make changes to my info so it is up to date?", "session_id": "doc2dial_2718"}
{"topic_shift": false, "utterance": "If DMV's records do not reflect your current name or address, or date of birth or gender, you must first correct this information before processing an online Voter Registration Application", "session_id": "doc2dial_2718"}
{"topic_shift": true, "utterance": "how do you do the signature online?", "session_id": "doc2dial_2718"}
{"topic_shift": false, "utterance": "When you agree to the New York State Department of Motor Vehicles Attestation in the voter registration application you authorize DMV to send the Board of Elections your digital signature we have on file from when DMV issued your Driver License, Non Driver ID Card or Learner's Permit. Agreeing to the attestation is the legal equivalent of a handwritten signature.", "session_id": "doc2dial_2718"}
{"topic_shift": false, "utterance": "I need your advice. I haven't received any financial aid yet, but I need to pay for textbooks. How am I supposed to do that without any money?", "session_id": "doc2dial_3412"}
{"topic_shift": true, "utterance": "Are you part of a school that participates in a federal student aid program?", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_3412"}
{"topic_shift": true, "utterance": "What happens if my school offers me financial aid?", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "Well, sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance.", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "How can I save money when it comes to materials available at my school?", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "You may have several lower-cost options to obtain your books at your school.", "session_id": "doc2dial_3412"}
{"topic_shift": true, "utterance": "Yes, I'm aware of this.", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "Will you also have a credit balance i.e., money left over after your financial aid is applied to your tuition, fees, and other school charges as applicable?", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "Yes, I will.", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "In that case schools that participate in federal student aid programs must provide a way for you to obtain your books and supplies by the seventh day of the term.", "session_id": "doc2dial_3412"}
{"topic_shift": true, "utterance": "That's great! What if my course uses a hard-copy textbook though?", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "Then you should consider buying a used copy or renting your textbook from a bookstore or online.", "session_id": "doc2dial_3412"}
{"topic_shift": false, "utterance": "hello I need information about the Fry Scholarships", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "If my father was an active duty member who died in the line of duty in 2005 I am eligible for the fry scholarships?", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "of course you may qualify for this benefit. you just need to find out if you are eligible to receive the scholarship", "session_id": "doc2dial_1205"}
{"topic_shift": true, "utterance": "Can I qualify if my father died in 2005?", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "If your parents died in the line of duty before August 1, 2011, you may qualify for both the Fry Grant and the DEA Educational Assistance Program for Survivors and Dependents. But you can only use one program at a time. We limit the combined benefits to 81 months of full-time training.", "session_id": "doc2dial_1205"}
{"topic_shift": true, "utterance": "And in the case of the spouse of a service member, can he receive this benefit?", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "Has the spouse remarried?", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1205"}
{"topic_shift": true, "utterance": "I want to know if I am eligible for disability benefits", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "You may be able to obtain Fry Scholarship benefits if you are the child or surviving spouse of an active duty member who died in the line of duty on or after September 11, 2001.", "session_id": "doc2dial_1205"}
{"topic_shift": true, "utterance": "And how do I apply for benefits?", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "Apply online now, or\u00a0\u00a0\u00a0 Complete a Dependent Application for VA Education Benefits Form VA 22 - 5490 and send it to the VA regional benefits office where you want to go to school. Download VA Form 22 - 5490 PDF Find a Regional VA Benefits Office", "session_id": "doc2dial_1205"}
{"topic_shift": false, "utterance": "when I finish the Reserve Educational Assistance Program (REAP)", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "The Reserve Educational Assistance Program REAP ended on November 25 , 2015 , but under the National Defense Authorization Act of 2016 , some REAP benefits will remain in place for 3 more years . Learn more about what this change means for you .", "session_id": "doc2dial_1563"}
{"topic_shift": true, "utterance": "How does it affect me that REAP has ended?", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "Find the description below that best fits your situation to learn about how this change affects you , and what to do next", "session_id": "doc2dial_1563"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "Established REAP eligibility before November 25 , 2015", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "Lost eligibility when we retired that program on November 25 , 2015", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "Yes Can you credit your REAP eligibility for your GI Bill Post-9/11 eligibility", "session_id": "doc2dial_1563"}
{"topic_shift": true, "utterance": "If you apply for REAP benefits but don't start", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "You are no longer eligible to receive REAP benefits, but you may be eligible for post-September 11 GI Bill benefits. Learn more about the post-9/11 GI bill", "session_id": "doc2dial_1563"}
{"topic_shift": false, "utterance": "I need some work study know how", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "Okay, undergraduate and graduate students with work-study jobs will work part-time on or off campus while enrolled at school.", "session_id": "doc2dial_3374"}
{"topic_shift": true, "utterance": "do we get to work for private businesses?", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "You might be able to. Some schools might have agreements with private for-profit employers for work-study jobs, but these jobs must be relevant to your course of study.", "session_id": "doc2dial_3374"}
{"topic_shift": true, "utterance": "do we get paid by the hour or a certain amount?", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "That depends partly on whether you are an undergraduate or graduate student.", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "Are you an undergraduate student?", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "Are you a graduate or professional student?", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "I'm a grad student", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "You will be paid by the hour or by salary depending on the work you will be doing.", "session_id": "doc2dial_3374"}
{"topic_shift": true, "utterance": "who runs the work study service?", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "It is administered by schools participating in the Federal Work-Study Program. You can contact your school's financial aid office to find out if your school participates.", "session_id": "doc2dial_3374"}
{"topic_shift": false, "utterance": "How do I remove a lienholder from a title certificate?", "session_id": "doc2dial_2042"}
{"topic_shift": true, "utterance": "Are you looking for information on how to remove a lienholder from a title certificate?", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "Did you recently sell a vehicle?", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "No, I did not sell a vehicle.", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "Would you like to receive a lien free title?", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "Yes, I am looking to get a lien free title.", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "You need to mail in proof of the original lien. Your current title certificate must be the original copy, we cannot accept photocopies.", "session_id": "doc2dial_2042"}
{"topic_shift": true, "utterance": "Who holds the lien?", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner.", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "Is this the policy only in this state?", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "This is the policy of many of other states, not just this one.", "session_id": "doc2dial_2042"}
{"topic_shift": true, "utterance": "How do I remove a lien if I lost it?", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "You can apply for a new one by mail or at your local DMV office.", "session_id": "doc2dial_2042"}
{"topic_shift": false, "utterance": "I have an attorney, can he speak on my behlaf?", "session_id": "doc2dial_422"}
{"topic_shift": true, "utterance": "If you are an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application", "session_id": "doc2dial_422"}
{"topic_shift": false, "utterance": "oh ok that does not apply to me", "session_id": "doc2dial_422"}
{"topic_shift": true, "utterance": "How do you pay?", "session_id": "doc2dial_422"}
{"topic_shift": false, "utterance": "We will ask you a few questions", "session_id": "doc2dial_422"}
{"topic_shift": false, "utterance": "Are the rules the same for both of them?", "session_id": "doc2dial_422"}
{"topic_shift": false, "utterance": "Whether you apply for Social Security disability or SSI", "session_id": "doc2dial_422"}
{"topic_shift": true, "utterance": "How is this determined?", "session_id": "doc2dial_422"}
{"topic_shift": false, "utterance": "While we spend a lot of time working to succeed in our jobs and careers", "session_id": "doc2dial_422"}
{"topic_shift": false, "utterance": "WHat are the statistics?", "session_id": "doc2dial_422"}
{"topic_shift": false, "utterance": "Studies show that just over one in four of today 's 20-year - olds will become disabled before reaching age 67", "session_id": "doc2dial_422"}
{"topic_shift": false, "utterance": "I need to plan for retirement", "session_id": "doc2dial_344"}
{"topic_shift": true, "utterance": "Are these benefits for you spouse?", "session_id": "doc2dial_344"}
{"topic_shift": false, "utterance": "Yes I need to get spouse retirement benefits", "session_id": "doc2dial_344"}
{"topic_shift": true, "utterance": "Do you  need to know how much you will receive?", "session_id": "doc2dial_344"}
{"topic_shift": false, "utterance": "yes I need to know how much I will receive", "session_id": "doc2dial_344"}
{"topic_shift": true, "utterance": "And You need to know how do you apply?", "session_id": "doc2dial_344"}
{"topic_shift": false, "utterance": "Yes how do I apply?", "session_id": "doc2dial_344"}
{"topic_shift": false, "utterance": "ou can apply online with our Social Security Retirement / Medicare Benefit Application", "session_id": "doc2dial_344"}
{"topic_shift": false, "utterance": "What if my spouse is already receiving benefits when I apply?", "session_id": "doc2dial_344"}
{"topic_shift": false, "utterance": "If your spouse is already receiving benefits when you apply we will also check your eligibility for benefits as a spouse .", "session_id": "doc2dial_344"}
{"topic_shift": true, "utterance": "Even If I have never worked under social security?", "session_id": "doc2dial_344"}
{"topic_shift": false, "utterance": "Even if you have never worked under Social Security you may be able to get spouse s  benefits if you are at least 62 years of age and your spouse is receiving retirement or disability benefits .", "session_id": "doc2dial_344"}
{"topic_shift": false, "utterance": "Hello, I would like to know if and can I restore the license by mail?", "session_id": "doc2dial_2724"}
{"topic_shift": true, "utterance": "of course IUD can take up to 12 weeks to process a request received in the mail.", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "Have you already applied for approval by mail?", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "What should I do if I need to request approval to request a new license?", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "In that case you must complete an Application for a Driver's License, Driver's License or MV-44 Driverless Identification Card. Leave the boxes I request blank.", "session_id": "doc2dial_2724"}
{"topic_shift": true, "utterance": "What do I do if you select this option?", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "Please read and follow the instructions below as you can submit all of your unusual, extenuating and compelling circumstances only once per license renewal request. Please note that unusual, extenuating and compelling circumstances must meet all three criteria to be successful. YES, you have unusual, extenuating, and compelling circumstances that you believe would constitute a valid basis for the Department to deviate from the general revocation policy and justify approval of your driver's license application.", "session_id": "doc2dial_2724"}
{"topic_shift": true, "utterance": "hello I need information about", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "They can contact the Driver Improvement Unit, 6 Empire State Plaza, Room 336, Albany, NY 12228 or by fax to 518 473 - 8229, to obtain this form.", "session_id": "doc2dial_2724"}
{"topic_shift": true, "utterance": "and how do i restore?", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "You must get IUD approval for your New York State driving privilege to be restored. IUD must examine your complete driving record to see if it can be approved under New York State law and requirements.", "session_id": "doc2dial_2724"}
{"topic_shift": false, "utterance": "you can help me by telling me where someone in the middle of nowhere can go for medical care", "session_id": "doc2dial_1239"}
{"topic_shift": true, "utterance": "You can get care at a VA outpatient clinic or a mobile Vet Center", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "are you far from a VA medical center?", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "no, not me I live near a hospital", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "how do I get more information to help a vet friend who is far from a medical center and needs urgent help?", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "You should call the local VA medical centers enrollment coordinator", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "how can you help him if he is not near you people?", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "We may pay for emergency care in a non-VA setting. Contact the nearest VA medical center as soon as possible if he needs emergency care and ask to talk to the patient transfer or patient administration representative. Payment for emergency care in a non-VA setting ends when a VA provider concludes that the Veteran is stable enough to be transferred to a VA medical center.", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "where does he go for small things like cuts and such?", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "He can use places that are part of our community provider network, but he will need to be enrolled in VA health care and have received care from us within the past 24 months", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "are vets covered for care outside of the US?", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "Yes, just sign-up for the Foreign Medical Program", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "didn't know that one.  and for my friend we just call 911 if it's an emergency and don't have time to look at the internet for help on what to do?", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "Yes, call 911 or go the nearest emergency room. You don't have to contact us in advance.", "session_id": "doc2dial_1239"}
{"topic_shift": false, "utterance": "I need help with applying for my retirement benefits.", "session_id": "doc2dial_350"}
{"topic_shift": true, "utterance": "I'll be happy to help you apply.", "session_id": "doc2dial_350"}
{"topic_shift": true, "utterance": "Thanks. I've never worked under Social Security. Can I still qualify for benefits?", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "Yes. If you are at least 62 years of age and your spouse receives retirement or disability benefits, you may qualify for spouse's retirement benefits.", "session_id": "doc2dial_350"}
{"topic_shift": true, "utterance": "I'm deaf. Do you all have a TTY number I can call, if I have more questions?", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "Absolutely. You can call us at TTY 1-800-325-0778.", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "Does it matter that my wife will be applying for her retirement benefits at the same time as I do?", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "In that case, we would also check your eligibility for spousal benefits.", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "What if she starts receiving her benefits before I get mine?", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "We would still check your eligibility for spousal benefits and if you are eligible, your application would automatically serve as a request for these benefits.", "session_id": "doc2dial_350"}
{"topic_shift": true, "utterance": "What are the next steps after I apply?", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "You could find out if members of your family are eligible for benefits. Are you interested in this information?", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "Yes, this information would be helpful.", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "This information can be very important for you, because members of your family could qualify for benefits on your record, even if you do not qualify for benefits on someone else's record.", "session_id": "doc2dial_350"}
{"topic_shift": true, "utterance": "At what do you qualify for Medicare?", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "You can qualify for Medicare at age 65.", "session_id": "doc2dial_350"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information about how to get a car registered.", "session_id": "doc2dial_2730"}
{"topic_shift": true, "utterance": "Sure, no problem. But I need to ask, do you know what is a vehicle registration?", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "I'm not very sure.", "session_id": "doc2dial_2730"}
{"topic_shift": true, "utterance": "Do you have in order your vehicle registration record abstract?", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "No, as far as I know.", "session_id": "doc2dial_2730"}
{"topic_shift": true, "utterance": "Are you interested into get your vehicle tittle record abstract?", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "No, not really.", "session_id": "doc2dial_2730"}
{"topic_shift": true, "utterance": "Are you looking for the records of another person?", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "Yes, this process is not for me, is for someone else.", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "Alright, in order to get another person's records, you must submit a request for dmv records mv-15 and certify that you have a permissible use under the personal information of another person on dmv records.", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "Where do I find information about driver's privacy?", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "You can see the driver's privacy protection act DPPA", "session_id": "doc2dial_2730"}
{"topic_shift": true, "utterance": "Do I have to pay any fee for this process?", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "Yes, you need to make a personal check or money order payable to \"commissioner of motor vehicle\" to pay  the search fee of $10.00", "session_id": "doc2dial_2730"}
{"topic_shift": false, "utterance": "How do I obtain a disabilities parking permit while out of state?", "session_id": "doc2dial_2056"}
{"topic_shift": true, "utterance": "Most states honor New York parking permits. If traveling out of state, be sure to contact your local motor vehicle agency to inquire if the state you are traveling to accepts New York parking permits.", "session_id": "doc2dial_2056"}
{"topic_shift": false, "utterance": "Be sure to check with the police or motor vehicle agency to inquire if the state you are traveling to accepts New York parking permits.", "session_id": "doc2dial_2056"}
{"topic_shift": false, "utterance": "This isn't the information that I'm looking for.", "session_id": "doc2dial_2056"}
{"topic_shift": false, "utterance": "If I have a parking permit for disabilities, will I still have to pay for parking regulations and fees?", "session_id": "doc2dial_2056"}
{"topic_shift": false, "utterance": "No, you will not be exempt from parking regulations or fees.", "session_id": "doc2dial_2056"}
{"topic_shift": true, "utterance": "To obtain a parking permit, do I need to supply my address and phone number?", "session_id": "doc2dial_2056"}
{"topic_shift": false, "utterance": "For more information please contact the NYC Department of Transportation, Bureau of Parking Permits", "session_id": "doc2dial_2056"}
{"topic_shift": false, "utterance": "I do not wish to give out my address or phone number.", "session_id": "doc2dial_2056"}
{"topic_shift": true, "utterance": "Who do I contact to obtain a permanent parking permit?", "session_id": "doc2dial_2056"}
{"topic_shift": false, "utterance": "You would need to contact your city to find which local agency near you issues the permits.", "session_id": "doc2dial_2056"}
{"topic_shift": false, "utterance": "Hey there. I need some help with the Benefits Planner for my retirement.", "session_id": "doc2dial_436"}
{"topic_shift": true, "utterance": "Of course. First, could you tell me if you are divorced?", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "Yes. In fact, I have been divorced from my former husband a year ago.", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "I understand. Did your marriage last 10 years or longer?", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "No, less. Much less. We've been together for a year, then we married and this lasted for another four years. A year ago, in July we had a big argument and in September last year we eventually divorced.", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "I see. Are you currently unmarried then?", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "Yes, I haven't remarried since then.", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "In that case you fulfill one of the requirements, but you still need to have been married for 10 years or longer to receive benefits.", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "That's a bummer, but I understand. If that would have been the case, would I have gotten more retirement benefits?", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "Yes. If you fulfill the requirements, you get an additional amount on your ex-spouse's record so that the combination of benefits equals that higher amount.", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "Damn. If I had known that, I wouldn't have divorced him so early. I would have gotten a higher amount, right?", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "Correct. You would have gotten an additional amount on your ex-spouse's record.", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "But only if the benefit on my ex-husbands record is higher, yes?", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "Indeed. This is the condition you need to fulfill in order to get this benefit.", "session_id": "doc2dial_436"}
{"topic_shift": false, "utterance": "I wanted to look into consolidating my school loans", "session_id": "doc2dial_3348"}
{"topic_shift": true, "utterance": "A good way of getting out of default is to consolidate your defaulted federal student loan into a Direct Consolidation Loan. It allows you to pay off one or more federal student loans with a new consolidation loan.", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "What do I need to do to consolidate?", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "There a few ways to get started", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "can a parent consolidate a defaulted plus loan for their kid's schooling?", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "The only income-driven plan they can choose is the Income-Contingent Repayment Plan", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "can we do the loan consolidation with only one loan?", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "Yes, loan consolidation allows you to pay off a federal student loan with a new consolidation loan", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "Have you decided to make three payments on a defaulted loan before you consolidate it?", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "no, I'm not there yet", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "what comes next after I choose something like an income-driven plan for repayment?", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "You would have to select one of the available income-driven repayment plans at the time you apply for the consolidation loan and provide documentation of your income", "session_id": "doc2dial_3348"}
{"topic_shift": false, "utterance": "how Get a vehicle registration or title record", "session_id": "doc2dial_2731"}
{"topic_shift": true, "utterance": "want to know What are vehicle registration and title registration summaries?", "session_id": "doc2dial_2731"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2731"}
{"topic_shift": true, "utterance": "Do you want to know how to obtain the summary of the registration of my vehicle?", "session_id": "doc2dial_2731"}
{"topic_shift": false, "utterance": "NOT", "session_id": "doc2dial_2731"}
{"topic_shift": true, "utterance": "Do you want to know how to obtain the summary of the registration of my vehicle?", "session_id": "doc2dial_2731"}
{"topic_shift": false, "utterance": "NO", "session_id": "doc2dial_2731"}
{"topic_shift": true, "utterance": "Want to know how someone else's records are obtained?", "session_id": "doc2dial_2731"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2731"}
{"topic_shift": true, "utterance": "Do you want to know how to obtain the summary of the registration of the title of my vehicle?", "session_id": "doc2dial_2731"}
{"topic_shift": false, "utterance": "Include these items with your requeststhe Vehicle Identification Number VIN", "session_id": "doc2dial_2731"}
{"topic_shift": false, "utterance": "I need to know what the next steps are after I apply for retirement benefits.", "session_id": "doc2dial_351"}
{"topic_shift": true, "utterance": "After you apply, you'll find out whether or not you qualify. You can also find out if members of your family qualify for benefits on your record.", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "How would I find this information?", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "Are you familiar with the \"Benefits For Your Family\" section on our website?", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "No, I've never heard of that.", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "Okay. I can help you find it. Do you have children or were never married?", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "No, I'm married without children.", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "Okay. In that case, you may qualify for benefits on your spouse's record.", "session_id": "doc2dial_351"}
{"topic_shift": true, "utterance": "Can I apply in person?", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "Absolutely. You can file in person at your local Social Security office. Be sure to call first to make an appointment.", "session_id": "doc2dial_351"}
{"topic_shift": true, "utterance": "Do I have the option of taking only my benefit once I reach full retirement age?", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "This will depend on your spouse's birthdate.", "session_id": "doc2dial_351"}
{"topic_shift": false, "utterance": "I need to know where I can go for medical care", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "Have you signed up for VA health care?", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "no, I am a vet and I want to sign up too", "session_id": "doc2dial_1238"}
{"topic_shift": true, "utterance": "where can I go?", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "You could get care at a VA location of your choice once you sign up for VA health care", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "anywhere I want even if I need specialized care?", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "If we can't provide care at a location we may refer you to other locations. The health care team will use our electronic medical record system to coordinate your care no matter where you are", "session_id": "doc2dial_1238"}
{"topic_shift": true, "utterance": "what if it is something not specialized and they still can't see me at the place of my choice?", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "and you said earlier that you are not currently enrolled in VA health care, is that true?", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "Okay, let's assume you are enrolled.  If you can not receive the care you need at your preferred location then you may be able to receive care from a provider in your local community through community care", "session_id": "doc2dial_1238"}
{"topic_shift": true, "utterance": "can I get care when I travel to Mexico?", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "To receive care you will need to sign up for our Foreign Medical Program. We can help you learn more about the Foreign Medical Program", "session_id": "doc2dial_1238"}
{"topic_shift": false, "utterance": "can I get a loan if I'm poor?", "session_id": "doc2dial_3349"}
{"topic_shift": false, "utterance": "You probably can, students may be eligible to receive subsidized and unsubsidized loans based on their financial need.", "session_id": "doc2dial_3349"}
{"topic_shift": true, "utterance": "what are important dates I should know?", "session_id": "doc2dial_3349"}
{"topic_shift": false, "utterance": "Loans first disbursed prior to Oct. 1, 2017, have different loan fees", "session_id": "doc2dial_3349"}
{"topic_shift": true, "utterance": "when do we start paying back the loan?", "session_id": "doc2dial_3349"}
{"topic_shift": false, "utterance": "Have you graduated from college?", "session_id": "doc2dial_3349"}
{"topic_shift": false, "utterance": "no, not even started yet", "session_id": "doc2dial_3349"}
{"topic_shift": true, "utterance": "what else do I need to get my loan?", "session_id": "doc2dial_3349"}
{"topic_shift": false, "utterance": "Are you planning on getting federal student loans with your financial aid?", "session_id": "doc2dial_3349"}
{"topic_shift": false, "utterance": "not for now until I learn more", "session_id": "doc2dial_3349"}
{"topic_shift": false, "utterance": "I have questions about the benefits planner for my retirement.", "session_id": "doc2dial_437"}
{"topic_shift": true, "utterance": "Of course. Can you tell me if you are divorced?", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "I understand. Did your marriage last 10 years or longer then?", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "Yes, me and my former husband have been married for 12 years until I decided to get a divorce. 12 years too many if you ask me.", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "In that case you can receive benefits on your ex-spouse's record even if they have remarried, provided you meet the conditions.", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "Does that mean my ex needs to be entitled to Social Security retirement benefits?", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "Yes. In addition to that your marriage must have lasted 10 years or longer.", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "It did, so what if my former husband had more benefit on his record?", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "Then you will get an additional amount on your ex-spouse's record so that the combination of benefits equals that higher amount.", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "Ah, that's what I thought. And you said that I can still receive benefits, even if my ex-husband has remarried?", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "Exactly. You can still receive benefits on your ex-husbands record.", "session_id": "doc2dial_437"}
{"topic_shift": false, "utterance": "Are there specific addresses and phone numbers for parking for people with disabilities?", "session_id": "doc2dial_2057"}
{"topic_shift": true, "utterance": "Are you looking to apply for a New York state parking permit or a special New York City disability parking permit for people with disabilities", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "No, not at the moment", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "Can I apply for a personalized license plate?", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "Personalized plates up to six characters with the Universal Symbol of Access are available for an additional charge", "session_id": "doc2dial_2057"}
{"topic_shift": true, "utterance": "Where can people with disabilities park in New York City?", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "There are no reserved spaces set aside for people with disabilities on the streets in New York City. Reserved spaces are available off-street, in parking lots. The vehicle plates for people with disabilities or a state permit for people with disabilities can be used to avail of these off-street reserved spaces", "session_id": "doc2dial_2057"}
{"topic_shift": true, "utterance": "Can I apply for a temporary parking permit?", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "You may be able to avail of a temporary permit which is valid for six months", "session_id": "doc2dial_2057"}
{"topic_shift": true, "utterance": "Where do I go if I need information regarding applying for a parking permit for people with disabilities?", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "Please refer to the Parking for People with Disabilities section of the website", "session_id": "doc2dial_2057"}
{"topic_shift": true, "utterance": "Are there specific requirements needed to apply for a permanent parking permit?", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "You must live in New York State but do not need to be the licensed driver or own a vehicle, applications are made in the locality in which you live", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "Who issues parking permits?", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "Every city, town and village has an agent that issues these permits. Contact your local clerk to find out which local agency issues the permits. There is no fee applied for receiving a permit", "session_id": "doc2dial_2057"}
{"topic_shift": false, "utterance": "Can someone else do the application for me?", "session_id": "doc2dial_423"}
{"topic_shift": true, "utterance": "Yes, advocates, attorneys and representatives can fill out the application for someone else.", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "Yes, I need someone to help me fill it out.", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "You can have someone help you.  There are a few things they will need to know.", "session_id": "doc2dial_423"}
{"topic_shift": true, "utterance": "Are medical requirements the same for SSI and Disability?", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "Yes, both programs have the same requirements for medical.", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "What kinds of things do you ask?", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "We need information about about your medical, work and educational history.", "session_id": "doc2dial_423"}
{"topic_shift": true, "utterance": "What does the disability planner do?", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "It tells you how to qualify and apply for benefits and tells what to do if you're approved.", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "How do I know what will happen if I go back to work?", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "The planner can explain all of it for you.", "session_id": "doc2dial_423"}
{"topic_shift": false, "utterance": "How do I remove a lienholder from a title?", "session_id": "doc2dial_2043"}
{"topic_shift": true, "utterance": "Do you want to remove a lienholder from a title certificate?", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "Have you sold the vehicle?", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "Do you want to get a lien free title?", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "Please read below for further instructions", "session_id": "doc2dial_2043"}
{"topic_shift": true, "utterance": "Should I keep a copy for my own records after I transfer it?", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "ou can transfer the title certificate and give the new owner the original proof that any lien listed on the title certificate was satisfied. Keep a copy of the proof for your records", "session_id": "doc2dial_2043"}
{"topic_shift": true, "utterance": "Where can I find more information on the lien transaction system?", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "please see the Electronic Lien Transfer Program Business User Manual PDF ELT-1", "session_id": "doc2dial_2043"}
{"topic_shift": true, "utterance": "Do I give the new owner the original proof or a copy?", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "You can transfer the title certificate and give the new owner the original proof that any lien listed on the title certificate was satisfied. Keep a copy of the proof for your records", "session_id": "doc2dial_2043"}
{"topic_shift": false, "utterance": "I need to get my license back, it was revoked", "session_id": "doc2dial_2725"}
{"topic_shift": true, "utterance": "Would you like to know what is required to apply for a new license after revocation?", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2725"}
{"topic_shift": true, "utterance": "Do you need the address where you can send your application and documents?", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "yes I'll need that", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "Driver Improvement UnitNYS DMV6 Empire State Plaza, Room 338Albany, NY 12228", "session_id": "doc2dial_2725"}
{"topic_shift": true, "utterance": "just to make sure, I can still drive to school or work if I'm an A2 problem driver, right?", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "Yes, you may drive to and from your place of employment or education when required.", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "if I'm driving for employment I need a letter from my boss, right?", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "If you have an ignition interlock restriction your employer must provide you with signed documentation, on company letterhead, saying they have knowledge of the ignition interlock restriction.   The letter must also give you permission to operate the vehicle for business purposes without the device.", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "which form do I need when I apply for my license after an ignition interlock restriction?", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "You will need the Application for Driver License or Non-Driver ID Card, which is form MV-44.", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "is driving to my kids daycare allowed?", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "Yes, you can drive to and from a place at which the child or children are cared for on a regular basis and which is necessary for you to maintain your employment.", "session_id": "doc2dial_2725"}
{"topic_shift": false, "utterance": "I need some help with retirement benefits.", "session_id": "doc2dial_345"}
{"topic_shift": true, "utterance": "Are you needing help with benefits on your record or your spouse's record?", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "Yes, i'm the spouse.", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "We can help you with that.  Many people who have never worked under Social Security still qualify for benefits under their spouse.", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "Can a divorced spouse get benefits?", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "You may still be eligible to receive benefits even if you are divorced.", "session_id": "doc2dial_345"}
{"topic_shift": true, "utterance": "Can my children receive benefits?", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "Other members of your family may be eligible for benefits.  You can go to \"Benefits For Your Family\"  If you never married or had children, then go to \"How You Apply For Retirement Benefits Or Medicare\"", "session_id": "doc2dial_345"}
{"topic_shift": true, "utterance": "Can you qualify for your own benefits and spousal benefits?", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "Yes, it is possible to qualify for both.  Your benefits are paid first.", "session_id": "doc2dial_345"}
{"topic_shift": true, "utterance": "How do I apply for benefits?", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "You can apply online with the online Social Security Retirement/Medicare Benefit Application for your benefits, spousal, divorced spouse or Medicare.", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "Can I apply if I don't live in the U.S.?", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "Yes, you can contact the nearest U.S. Social Security office, U.S. Embassy or consulate to apply.", "session_id": "doc2dial_345"}
{"topic_shift": false, "utterance": "hello I need information about the Fry Scholarships", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "Clear Learn about the Marine Artillery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of veterans.", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "Was your parent or spouse an active duty member?", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "If this is the case, you may qualify for this benefit. I want to know if I am eligible for disability benefits", "session_id": "doc2dial_1204"}
{"topic_shift": true, "utterance": "I would like to know what happens if I am not legally an adult?", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "In that case your parent or guardian must sign the application.", "session_id": "doc2dial_1204"}
{"topic_shift": true, "utterance": "And in the event that the spouse of the vetrano remarries?", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "in that case he will no longer be eligible for the Fry scholarship. You can still receive dependency compensation and indemnity DIC payments while using the Fry scholarship.", "session_id": "doc2dial_1204"}
{"topic_shift": true, "utterance": "What requirements must I meet if I am the child of a service member?", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "as the child of a service member You can be married or single to be eligible for the benefit", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "If I receive the DIC, what should I do if I start using the Fry scholarship?", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "You'll need to forgo those payments when you start using the Fry Grant.", "session_id": "doc2dial_1204"}
{"topic_shift": false, "utterance": "I am a federal student loan borrower and need a little help understanding about it.", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "We have checklists that can help you not feel overwhelmed with the process of student loan repayment.", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "What does the checklist help me with as I work through it?", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "It will help with finding out how to make payments and figure out which repayment would be best for you and it can help with knowing what to do if you are having problems repaying.", "session_id": "doc2dial_3413"}
{"topic_shift": true, "utterance": "What should I do when I create my account?", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "You should make sure all your contact information is correct.", "session_id": "doc2dial_3413"}
{"topic_shift": true, "utterance": "What if I want to consolidate my loans?", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "If you consolidate your loans could take longer than 10 years to pay off.", "session_id": "doc2dial_3413"}
{"topic_shift": true, "utterance": "Is it good to review my federal loan history before I graduate or leave school?", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "Yes, you should always review your federal student loan history and you can do this by logging in to \"My Federal Student Aid\" and you need to creat an FSA ID you have don't have one.", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "Did you know what to look for when reviewing your information?", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "No, I am not sure what to look for while reviewing my info.", "session_id": "doc2dial_3413"}
{"topic_shift": false, "utterance": "Hi. Well, I'm having some problems right now and I would like to know if there is a way that I can stop paying my student loan for a time.", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "Sure. Is so sad to know about you are having troubles right now. But the a loan forbearance is an option that allows you to stop making payments for a while, but is better if you find out first if this is the best option for you or if you have the chance to do smaller payments.", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "Have you considered this possibilities?", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "No, I have not. But is a good advice.", "session_id": "doc2dial_3375"}
{"topic_shift": true, "utterance": "And what happens if I don't pay the interest on my student loan, by the way?", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "This might become into a higher amount of money you will need to repay over the life of your loan.", "session_id": "doc2dial_3375"}
{"topic_shift": true, "utterance": "I see, but the problems I am having right now, are because the coronavirus crisis. I have some others economics problems too and they are turning very difficult to handle. Are there any kind of alternative?", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "Those who have a federal student loan are automatically being placed in an administrative forbearance, which allow them stop making their monthly loan payments.", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "Oh, that's great to hear. But I can also do smaller payments if I have the chance right?", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "That's right. They won't be mandatory, but you are free to do them if you can.", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "Where else I can go if I have more question about this?", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "You can always find out if you can apply for a forbearance if you are not under the a federal aid.", "session_id": "doc2dial_3375"}
{"topic_shift": false, "utterance": "Hello, could you give me information about the Reserve Educational Assistance Program (REAP)", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "Of course, the Reserve Educational Assistance REAP Program ended on November 25, 2015, but under the National Defense Authorization Act of 2016, some REAP benefits will remain in effect for 3 more years.", "session_id": "doc2dial_1562"}
{"topic_shift": true, "utterance": "And how does REAP affect me?", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "to find out how this change affects you and what to do next. Find the description below that best suits your situation", "session_id": "doc2dial_1562"}
{"topic_shift": true, "utterance": "and what requirements should i meet?", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "Did you perform the REAP Eligibility established before November 25, 2015?", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "Lost eligibility when we dropped that program on November 25, 2015?", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "as you do not meet the requirements You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility, sorry", "session_id": "doc2dial_1562"}
{"topic_shift": true, "utterance": "How do I know how much this change affects me?", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "Find the description below that best suits your situation to find out how this change affects you and what to do next.", "session_id": "doc2dial_1562"}
{"topic_shift": false, "utterance": "Hello I need information about VA Individual unemployment if you cannot work", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "This is a program prepared for those who cannot work due to a service related disability in the military, a service related disability.", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "yes that's my case", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "very well then you can qualify for what is called Individual Unemployment. This means that you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating.", "session_id": "doc2dial_1576"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "You have at least 1 service-related disability with a disability rating of 60% or more, or 2 or more service-related disabilities with at least 1 disability of 40% or more and a combined rating of 70%, or plus?", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "because you don't meet both requirements you may not be able to get disability benefits", "session_id": "doc2dial_1576"}
{"topic_shift": true, "utterance": "If I get this benefit, will it be at the same level as a Veteran?", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "if you can get disability compensation or benefits at the same level as a Veteran who has a 100% disability rating", "session_id": "doc2dial_1576"}
{"topic_shift": true, "utterance": "Who is covered in this program?", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "Veterans", "session_id": "doc2dial_1576"}
{"topic_shift": false, "utterance": "what is your purpose?", "session_id": "doc2dial_3361"}
{"topic_shift": false, "utterance": "Federal Student Aid Acquisitions plays an integral role supporting Federal Students Aid's needs and program objectives. Federal Student Aid Acquisitions is responsible for ensuring the efficient and economic acquisition of products and services for Federal Student Aid while reducing cost and maintaining compliance with applicable laws, regulations, and Executive Orders.", "session_id": "doc2dial_3361"}
{"topic_shift": true, "utterance": "lots of IT involved?", "session_id": "doc2dial_3361"}
{"topic_shift": false, "utterance": "Yes, Federal Student Aid relies heavily on information technology to support complex business processes. Effective use of IT is essential to many Federal Student Aid acquisitions.", "session_id": "doc2dial_3361"}
{"topic_shift": false, "utterance": "where can I get more info on this?", "session_id": "doc2dial_3361"}
{"topic_shift": false, "utterance": "You can use the IT Standards Library, it identifies federal, Department and Federal Student Aid specific IT standards directly pertinent to Federal Student Aid's acquisitions.", "session_id": "doc2dial_3361"}
{"topic_shift": true, "utterance": "Is there somewhere to contact anyone for more info?", "session_id": "doc2dial_3361"}
{"topic_shift": false, "utterance": "Did you have questions regarding Federal Student Aid's Acquisition activities?", "session_id": "doc2dial_3361"}
{"topic_shift": false, "utterance": "no, none right now just wanted to know where to go if I had to", "session_id": "doc2dial_3361"}
{"topic_shift": true, "utterance": "Is there a place to see some of the contracts going on?", "session_id": "doc2dial_3361"}
{"topic_shift": false, "utterance": "Federal Student Aid prepares an annual forecast, with periodic updates, of expected contract opportunities in excess of the simplified acquisition threshold for each fiscal year. Information on Federal Student Aid's forecast, as well as other U.S. Department of Education acquisitions, can be found at Forecast of ED Contract Opportunities", "session_id": "doc2dial_3361"}
{"topic_shift": false, "utterance": "I have several questions about voter registration and would be very happy if you could answer them.", "session_id": "doc2dial_2719"}
{"topic_shift": true, "utterance": "Would you like to know if you're eligible to register to vote in New York State?", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "Yes, for starters.", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "To register to vote in New York State you must be a U.S. Citizen and 18 years old by the end of this year.", "session_id": "doc2dial_2719"}
{"topic_shift": true, "utterance": "I see. And what is going to happen with my application once I submitted it?", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "The electronic voter registration application is transferred from DMV to your County or City Board of Elections for review. Once processed, your County will notify you either that you are registered to vote or additional information is needed to complete your application.", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "Haven't you heard anything, six weeks after sending in your application?", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "No, it hasn't been six weeks yet.", "session_id": "doc2dial_2719"}
{"topic_shift": true, "utterance": "How does the voter registration work on the DMV website of NY?", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "DMV will display your name, residence and mailing addresses, date of birth, and gender from DMV records for you to confirm their accuracy.", "session_id": "doc2dial_2719"}
{"topic_shift": true, "utterance": "Do I need to put a signature under my registration application by myself?", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "Did you agree to the New York State Department of Motor Vehicles Attestation in the voter registration application?", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "No, I didn't. At least not yet.", "session_id": "doc2dial_2719"}
{"topic_shift": false, "utterance": "Hello, I would like to know how to get started to verify?", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "One of our most important responsibilities is protecting your investment and personal information", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "we are using a new identity verification process .", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "Oh ok that does not relate to me", "session_id": "doc2dial_379"}
{"topic_shift": true, "utterance": "I got a weird email, it may be fake, what should I do?", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "If you are not certain that an e - mail you received came from Social Security or one of our marketing firms", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "oh ok thank you", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "Do I need to respond to the emails If i get one?", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "DO NOT respond to the email or click on any links contained in the email message", "session_id": "doc2dial_379"}
{"topic_shift": true, "utterance": "What else should I look for in a phishing email?", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "Reputable businesses and public agencies will not ask you for personal information in an email", "session_id": "doc2dial_379"}
{"topic_shift": false, "utterance": "when will I get the money to pay for books I need because you are late and I need it?", "session_id": "doc2dial_3407"}
{"topic_shift": true, "utterance": "Has your school not provided a way for you to obtain your books and supplies by the seventh day of the term?", "session_id": "doc2dial_3407"}
{"topic_shift": false, "utterance": "no they haven't", "session_id": "doc2dial_3407"}
{"topic_shift": true, "utterance": "also can you tell me how a directplus loan is payed out like a grant?", "session_id": "doc2dial_3407"}
{"topic_shift": false, "utterance": "Direct PLUS Loan funds are disbursed according to the same type of schedule", "session_id": "doc2dial_3407"}
{"topic_shift": true, "utterance": "what happens to the money left over after tuition and all is paid?", "session_id": "doc2dial_3407"}
{"topic_shift": false, "utterance": "Any money left over will be paid out to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges", "session_id": "doc2dial_3407"}
{"topic_shift": true, "utterance": "how do you pay for work study? can I get it direct deposit to my account?", "session_id": "doc2dial_3407"}
{"topic_shift": false, "utterance": "Yes, they can send your payments directly to your bank account", "session_id": "doc2dial_3407"}
{"topic_shift": true, "utterance": "so the government is the one that pays us?", "session_id": "doc2dial_3407"}
{"topic_shift": false, "utterance": "Your college not the U.S. Department of Education will distribute your federal student aid .", "session_id": "doc2dial_3407"}
{"topic_shift": false, "utterance": "I wanted to see what job training you had available for a vet looking for a job", "session_id": "doc2dial_1210"}
{"topic_shift": false, "utterance": "Do you have a service-connected disability that limits your ability to work or prevents you from working?", "session_id": "doc2dial_1210"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1210"}
{"topic_shift": true, "utterance": "can you link me to more resources ?", "session_id": "doc2dial_1210"}
{"topic_shift": false, "utterance": "Yes, I'll give you the link to external resources that can help you in your job search", "session_id": "doc2dial_1210"}
{"topic_shift": true, "utterance": "what help do you have for someone who is disabled because of the service?", "session_id": "doc2dial_1210"}
{"topic_shift": false, "utterance": "We have Vocational Rehabilitation and Employment programs that help you learn new skills, find a job, start a business, get educational counseling, or return to your former job", "session_id": "doc2dial_1210"}
{"topic_shift": true, "utterance": "are dependents eligible for anything?", "session_id": "doc2dial_1210"}
{"topic_shift": false, "utterance": "We can help dependent family members find out if they are eligible for certain counseling services, training, and education benefits", "session_id": "doc2dial_1210"}
{"topic_shift": true, "utterance": "do you have any other resources other than job search?", "session_id": "doc2dial_1210"}
{"topic_shift": false, "utterance": "we have VetSuccess on Campus, which could help you transition from military to college life if that is what you are going to do", "session_id": "doc2dial_1210"}
{"topic_shift": false, "utterance": "Is there any paperwork I need to have?", "session_id": "doc2dial_392"}
{"topic_shift": true, "utterance": "Yes, the documents you need depend on the benefits you're applying for.", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Do you have all the paperwork?", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Yes, I think I have everything.", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Even if you don't, go ahead and apply as soon as possible.", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Can I do it online or do I have to come in?", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Yes, we can help you verify your info online.", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "So I can verify info without the paperwork online?", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Yes, we'd be glad to help you with that.", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Are the documents the same for all the kinds of benefits?", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Some are the same, but you can click on the particular benefit to find out more.", "session_id": "doc2dial_392"}
{"topic_shift": true, "utterance": "Do I need to report a death?", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "Yes, you need to report and file for benefits.", "session_id": "doc2dial_392"}
{"topic_shift": false, "utterance": "My mother has just passed away.  Can you please give me the address for reporting this to the DMV?", "session_id": "doc2dial_2094"}
{"topic_shift": true, "utterance": "Please mail a copy of the death certificate and a photo copy of their license or ID if you have it to the DMV.  You can mail that to DMV License Production Bureau, P.O. Box 2688 ESP, Albany, NY 12220-0668.  This will prevent further mailings or identity theft.", "session_id": "doc2dial_2094"}
{"topic_shift": false, "utterance": "Can a refund be issues on my mother's registration fee since she just passed?", "session_id": "doc2dial_2094"}
{"topic_shift": false, "utterance": "I would like to get a refund on my mother's registration fee since she just passed, however, I am not the executrix.  Is this still possible?", "session_id": "doc2dial_2094"}
{"topic_shift": true, "utterance": "How can I receive the refund of my mother's registration fee?", "session_id": "doc2dial_2094"}
{"topic_shift": false, "utterance": "It is possible to request that refund, however DMV will issue it to the name of the estate, so you would have to work that out in a way for you to receive it then.  To request the refund of your recently passed mother's registration fee, you must surrender the vehicle plates at a DMV office and request a transfer receipt, not a refund receipt.  You need to have the executor or executrix of the estate send a completed and signed Request for Refund [1] MV-215 with \"deceased\" on the form, a photocopy of the death certificate, and the transfer receipt to the address listed on the Request for Refund form.", "session_id": "doc2dial_2094"}
{"topic_shift": true, "utterance": "Is there a phone number I can call to request a Next of Kin form?", "session_id": "doc2dial_2094"}
{"topic_shift": false, "utterance": "You can call the DMV Revenue Accounting Unit for that form at 518-474-0902.", "session_id": "doc2dial_2094"}
{"topic_shift": true, "utterance": "What is the exact purpose of that Next of Kin form?", "session_id": "doc2dial_2094"}
{"topic_shift": false, "utterance": "The Next of Kin form is used if the estate of the registrant is settled.  In that case, the refund is issued in the name of the next of kin.", "session_id": "doc2dial_2094"}
{"topic_shift": true, "utterance": "What should I do if I decide to transfer ownership of my recently deceased mother's car?", "session_id": "doc2dial_2094"}
{"topic_shift": false, "utterance": "You can use PDF [2} MV-843 as the checklist to help you transfer the ownership of the vehicle.", "session_id": "doc2dial_2094"}
{"topic_shift": true, "utterance": "Since my mother has passed, who can issue a refund to her estate for her registration?", "session_id": "doc2dial_2094"}
{"topic_shift": false, "utterance": "The DMV will issue that refund to the name of her estate.", "session_id": "doc2dial_2094"}
{"topic_shift": false, "utterance": "Hello, What are the benefits of CHAMPVA?", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "yes, my husband is a Veteran with disabilities", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA", "session_id": "doc2dial_1589"}
{"topic_shift": true, "utterance": "So, Can I get health care through CHAMPVA?", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "Yes, but you can only get health care through CHAMPVA if you don't qualify for TRICARE", "session_id": "doc2dial_1589"}
{"topic_shift": true, "utterance": "How can I apply to the program?", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "To apply, submit these required documents: Application for CHAMPVA Benefits VA Form 10 - 10d PDF", "session_id": "doc2dial_1589"}
{"topic_shift": true, "utterance": "What are the non - covered services and supplies for CHAMPVA?", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "you can see a complete list of non - covered services and supplies in the CHAMPVA Policy Manual.", "session_id": "doc2dial_1589"}
{"topic_shift": true, "utterance": "Can I get health care through CHAMPVA?", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "Are you spouse of a Veteran with disabilities?", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "yes, I am", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "So, you can to get health care through CHAMPVA.", "session_id": "doc2dial_1589"}
{"topic_shift": false, "utterance": "How long is an in-transit permit valid?", "session_id": "doc2dial_2080"}
{"topic_shift": true, "utterance": "An in-transit permit is valid for 30 days.", "session_id": "doc2dial_2080"}
{"topic_shift": true, "utterance": "How much is the fee for obtaining an in-transit permit?", "session_id": "doc2dial_2080"}
{"topic_shift": false, "utterance": "The cost for in-transit permits is $12.50.", "session_id": "doc2dial_2080"}
{"topic_shift": false, "utterance": "The cost for in-transit permits is $12.50", "session_id": "doc2dial_2080"}
{"topic_shift": true, "utterance": "If I'm not a New York resident, will I have to pay anything?", "session_id": "doc2dial_2080"}
{"topic_shift": false, "utterance": "You may need to pay lien or title fees as well as sales tax.", "session_id": "doc2dial_2080"}
{"topic_shift": true, "utterance": "If I'm from out of state, what are some acceptable forms of proof of insurance?", "session_id": "doc2dial_2080"}
{"topic_shift": false, "utterance": "Are you a resident of New York State?", "session_id": "doc2dial_2080"}
{"topic_shift": false, "utterance": "That's correct, I'm not a New York State resident.", "session_id": "doc2dial_2080"}
{"topic_shift": false, "utterance": "hi, thanks for having me. I'm in need to know what occurs when i report a family member death?", "session_id": "doc2dial_386"}
{"topic_shift": true, "utterance": "Are you asking to get benefits for your spouse's or parent's record?", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "No, it doesn't have anything to do with those.", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Are you asking to get benefits for retirement or disability on your own?", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Neither, i'm not planning any retirement or have any disability.", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Then, Are you asking because currently you are not getting any benefits?", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Yeah, now we are talking. That's the one.", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Good. If that last situation fits you, you should look to apply for survivors benefits asap. I'm telling you this, because there are cases in which benefits may not be retroactive.", "session_id": "doc2dial_386"}
{"topic_shift": true, "utterance": "Oh, i see, and doesn't like how it sounds. I suppose i need to get into it. Anyway, what documents would i need to apply?", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Well, required documentation would depend on the benefit you will be applying, for example, Widows / Widower or surviving divorced spouse's benefits or child's benefits.", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Are you in possession of all documentation?", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Yeah, i've been collecting those for a while.", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "Perfect. Then don't take more time, and go apply for Social Security asap.", "session_id": "doc2dial_386"}
{"topic_shift": false, "utterance": "I need help with my Student Aid Report.", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "Your Student Aid Report(SAR) is a summary of your FAFSA form, so it's highly important that you make sure your information is correct and complete.", "session_id": "doc2dial_2916"}
{"topic_shift": true, "utterance": "Why does the FAFSA form ask for my email?", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "By providing your email on your FAFSA form, you get access to an online copy of your SAR.", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "What if I don't provide my email?", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "You will receive a paper copy of you SAR.", "session_id": "doc2dial_2916"}
{"topic_shift": true, "utterance": "What type of information does my SAR contain?", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "Your SAR will contain basic information about your eligibility for federal student aid and answers you gave to FAFSA questions.", "session_id": "doc2dial_2916"}
{"topic_shift": true, "utterance": "How do I get another copy of my SAR if I need it?", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID to request a copy of your SAR by mail.", "session_id": "doc2dial_2916"}
{"topic_shift": true, "utterance": "What happens if there is a mistake on my SAR?", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "Have you already reviewed your SAR?", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "No. I haven't received it yet.", "session_id": "doc2dial_2916"}
{"topic_shift": false, "utterance": "Hello, can you give me information related to students with criminal convictions, can they ask for student help?", "session_id": "doc2dial_2902"}
{"topic_shift": false, "utterance": "It is important to seek information related to the topic without taking a negative in advance.", "session_id": "doc2dial_2902"}
{"topic_shift": true, "utterance": "Do I have to notify the financial aid office to apply to the program?", "session_id": "doc2dial_2902"}
{"topic_shift": false, "utterance": "Exactly, it is essential for you to get whatever help you are eligible for.", "session_id": "doc2dial_2902"}
{"topic_shift": true, "utterance": "Perfect, what else should I know?", "session_id": "doc2dial_2902"}
{"topic_shift": false, "utterance": "You have to notify to apply for the help.", "session_id": "doc2dial_2902"}
{"topic_shift": true, "utterance": "Could it affect my help if I have other convictions?", "session_id": "doc2dial_2902"}
{"topic_shift": false, "utterance": "Of course, it all depends on crime.", "session_id": "doc2dial_2902"}
{"topic_shift": false, "utterance": "If it is a conviction for forced or non-forced sexual offense?", "session_id": "doc2dial_2902"}
{"topic_shift": false, "utterance": "One of the scholarships that you cannot access is the Federal Pell Grant.", "session_id": "doc2dial_2902"}
{"topic_shift": true, "utterance": "Can you explain what limited eligibility is?", "session_id": "doc2dial_2902"}
{"topic_shift": false, "utterance": "It consists of receiving federal student aid.", "session_id": "doc2dial_2902"}
{"topic_shift": false, "utterance": "I had some bad work done on my car and now what do I do to fix this?", "session_id": "doc2dial_2255"}
{"topic_shift": true, "utterance": "You should attempt to resolve the issue with the management of the business. Don't forget to keep a written record of all contacts with management in addition to details about the repair.", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "Would you like to know how to file a complaint online?", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "no, not yet I will try to fix the problem with the shop first", "session_id": "doc2dial_2255"}
{"topic_shift": true, "utterance": "what happens if I end up filing a complaint and they are responsible?", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "DMV will take action against the shop. This may include suspending or revoking the shop's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution.", "session_id": "doc2dial_2255"}
{"topic_shift": true, "utterance": "would I be correct in believing that the repair shop has to give me a paper listing what was done on my car?", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "Yes, it must give you a copy of a work order", "session_id": "doc2dial_2255"}
{"topic_shift": true, "utterance": "I need this as proof , correct?", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "yes, you will need to have details about the repair", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "Do you have a Lemon Law complaint?", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "yes, that was me but this is different", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "We can tell you more about Lemon Law complaints when you are ready", "session_id": "doc2dial_2255"}
{"topic_shift": false, "utterance": "How is the Disability Determination Process?", "session_id": "doc2dial_635"}
{"topic_shift": false, "utterance": "You can to apply Disability Home.", "session_id": "doc2dial_635"}
{"topic_shift": true, "utterance": "where can I get more information?", "session_id": "doc2dial_635"}
{"topic_shift": false, "utterance": "The Disability Starter Kit will help you get ready for your disability interview or online application.", "session_id": "doc2dial_635"}
{"topic_shift": true, "utterance": "How i can To Apply?", "session_id": "doc2dial_635"}
{"topic_shift": false, "utterance": "You can apply for Disability benefits online or you can apply by calling our toll - free number, 1 - 800 - 772 - 1213", "session_id": "doc2dial_635"}
{"topic_shift": true, "utterance": "Can you give more information?", "session_id": "doc2dial_635"}
{"topic_shift": false, "utterance": "Of course, Here are some additional publications with information on disability benefits", "session_id": "doc2dial_635"}
{"topic_shift": true, "utterance": "When I can To Apply For Social Security Disability Benefits?", "session_id": "doc2dial_635"}
{"topic_shift": false, "utterance": "You should apply as soon as you become disabled", "session_id": "doc2dial_635"}
{"topic_shift": false, "utterance": "Do you want to apply?", "session_id": "doc2dial_635"}
{"topic_shift": false, "utterance": "not yet", "session_id": "doc2dial_635"}
{"topic_shift": false, "utterance": "How do I go about registering a moped?", "session_id": "doc2dial_1984"}
{"topic_shift": true, "utterance": "Does yourmode of transportation have more than two or three wheels?", "session_id": "doc2dial_1984"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1984"}
{"topic_shift": true, "utterance": "They are the same requirements as motocrycles", "session_id": "doc2dial_1984"}
{"topic_shift": false, "utterance": "ok then that does not apply to me. Thank you", "session_id": "doc2dial_1984"}
{"topic_shift": true, "utterance": "Did you complete the document guide?", "session_id": "doc2dial_1984"}
{"topic_shift": false, "utterance": "I am sorry no I did not.", "session_id": "doc2dial_1984"}
{"topic_shift": true, "utterance": "what are the requirements in obtaining a moped liscense?", "session_id": "doc2dial_1984"}
{"topic_shift": false, "utterance": "There are permit restrictions to all permit classes", "session_id": "doc2dial_1984"}
{"topic_shift": false, "utterance": "What if they are 16 years old?", "session_id": "doc2dial_1984"}
{"topic_shift": false, "utterance": "If they are that age Junior operator restrictions apply to class DJ and MJ permits and driver licenses .", "session_id": "doc2dial_1984"}
{"topic_shift": true, "utterance": "What is a limited use motocycle?", "session_id": "doc2dial_1984"}
{"topic_shift": false, "utterance": "Good question! New York law defines limited use motorcycles , which are commonly called \" mopeds \" or \" motor scooters \" , as \" limited use vehicles with two or three wheels .", "session_id": "doc2dial_1984"}
{"topic_shift": false, "utterance": "Would you help me procure a Social Security Card? It's for my stepson.", "session_id": "doc2dial_153"}
{"topic_shift": true, "utterance": "Yes is he a U.S. citizen?", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "If he isn't then it's another type of document that is required. Was he born in another country?", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "Yes he was born in Morocco.", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "In that case we will consider your child 's passport or a document issued by DHS to prove his age.", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "What documents do I need to show that he is a U.S. citizen?", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "Only certain documents can be used as proof of U.S. citizenship such as a Certification of Report of Birth DS-1350", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "He's 14, does he need to come down to your offices?", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "Yes, if he's 12 or older and who is requesting an original Social Security number must appear in person for an interview.", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "Do I need to bring papers for me?", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "It is necessary to prove who you are and this might be done with a U.S. driver 's license or some other] State - issued non - driver identification card.", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "If I don't have his passport at the moment what else can I use?", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "A Certification of Report of Birth DS-1350 is the standard document used to prove U.S. citizenship.", "session_id": "doc2dial_153"}
{"topic_shift": false, "utterance": "How do I renew by mail my business license?", "session_id": "doc2dial_2533"}
{"topic_shift": true, "utterance": "Complete the application we sent for Facility Renewal and attach a check for the fee.", "session_id": "doc2dial_2533"}
{"topic_shift": false, "utterance": "Did you receive your application?", "session_id": "doc2dial_2533"}
{"topic_shift": false, "utterance": "No I did not receive my application.", "session_id": "doc2dial_2533"}
{"topic_shift": false, "utterance": "You will need to call the Office of Vehicle Safety and Clean Air at 1-518-474-0919", "session_id": "doc2dial_2533"}
{"topic_shift": true, "utterance": "Is there any early renewal?", "session_id": "doc2dial_2533"}
{"topic_shift": false, "utterance": "You can renew as early as 60 days of expiration.", "session_id": "doc2dial_2533"}
{"topic_shift": true, "utterance": "How long are licenses valid?", "session_id": "doc2dial_2533"}
{"topic_shift": false, "utterance": "Your business registrations and Inspection Station licenses are valid for 2 years.", "session_id": "doc2dial_2533"}
{"topic_shift": true, "utterance": "Who do I send the application and fee to when mailing?", "session_id": "doc2dial_2533"}
{"topic_shift": false, "utterance": "You would mail it to NYS DMV Bureau of Consumer & Facility Services Application ,Unit P.O. Box 2700, Albany, NY 12220-0700.", "session_id": "doc2dial_2533"}
{"topic_shift": true, "utterance": "Are there ways to look for more topics?", "session_id": "doc2dial_2533"}
{"topic_shift": false, "utterance": "Yes, look under the topic, \"more info\" online.", "session_id": "doc2dial_2533"}
{"topic_shift": false, "utterance": "What is Retirement Planning like?", "session_id": "doc2dial_3639"}
{"topic_shift": true, "utterance": "Planning is the key to creating your best retirement. You ll need to plan and save for years to achieve your retirement goals", "session_id": "doc2dial_3639"}
{"topic_shift": false, "utterance": "you want to know the factors affecting retirement planning", "session_id": "doc2dial_3639"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3639"}
{"topic_shift": false, "utterance": "we want you to understand what Social Security can mean to you and your family s financial future", "session_id": "doc2dial_3639"}
{"topic_shift": true, "utterance": "if i'm ready to retire?", "session_id": "doc2dial_3639"}
{"topic_shift": false, "utterance": "Jump to a topic on this page", "session_id": "doc2dial_3639"}
{"topic_shift": true, "utterance": "what can you tell me about Retirement Benefits", "session_id": "doc2dial_3639"}
{"topic_shift": false, "utterance": "We want you to know what Social Security can mean for you and your family s financial future", "session_id": "doc2dial_3639"}
{"topic_shift": true, "utterance": "what is the Early Retirement Age", "session_id": "doc2dial_3639"}
{"topic_shift": false, "utterance": "You can get Social Security retirement benefits as early as age 62", "session_id": "doc2dial_3639"}
{"topic_shift": true, "utterance": "Earning types with special rules", "session_id": "doc2dial_3639"}
{"topic_shift": false, "utterance": "Railroad Earnings", "session_id": "doc2dial_3639"}
{"topic_shift": false, "utterance": "I need a new Social Security card.", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "You can only apply for a Social Security number if you have permission to work from the DHS.", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "Are you a noncitizen with permission to work in the U.S,?", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "Yes, I have permission to work.", "session_id": "doc2dial_147"}
{"topic_shift": true, "utterance": "What if I'm a J-1 student?", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "In this case, you will need to provide us a letter from your sponsor. This letter should be on sponsor letterhead with an original signature that authorizes your employment.", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "As a foreign worker, do I need any other documentation?", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "Yes. We will need to see your I-94 Arrival/Departure Record or admission stamp in your unexpired foreign passport showing that you have permission to work.", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "What happens if I use my Tax ID number for work without permission to do so?", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "In this case, we would need to inform DHS and they would carry out the matter.", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "Am I able to get general assistance benefits without providing a SSN?", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "No. An SSN is required.", "session_id": "doc2dial_147"}
{"topic_shift": false, "utterance": "Hi there. I'm looking for information related to how to manage a escrow account.", "session_id": "doc2dial_2527"}
{"topic_shift": true, "utterance": "Sure. No problem. Are you interested into close it or something like that?", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "Yes, I think I almost don't use it, so I probably will close it.", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "O.k. no problem, you just need to send a request to close your account by mail, fax or email to the dmv revenue accounts section.", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "Great. But what will happens to the money that still remains there?", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "You can get it back, with a refund check issued by the dmv or you can transfer it to another escrow account you have with the dmv.", "session_id": "doc2dial_2527"}
{"topic_shift": true, "utterance": "Got it. Some few days ago, I changed my residence, to a new house, so about this letter, which address should I use, the old or the new one?", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "You must send the dmv both address.", "session_id": "doc2dial_2527"}
{"topic_shift": true, "utterance": "O.k., great. And once my account get close, which will be the next step?", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "You'll need to be sure to let us know what do you want to do with the remaining balance, if there is any.", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "alright, good. But, what happens if I don't have a letterhead?", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "If that's the case, then you'll have to send your request on your monthly statement.", "session_id": "doc2dial_2527"}
{"topic_shift": false, "utterance": "I would like to know what happens after passing my road test.", "session_id": "doc2dial_1990"}
{"topic_shift": true, "utterance": "You will receive from our license examiner an interim license that allows you to drive. Please, keep the interim license with your photo learner permit. You will receive your photo driver license in the mail in about 2 weeks.", "session_id": "doc2dial_1990"}
{"topic_shift": false, "utterance": "What are the steps if I am 17 years old?", "session_id": "doc2dial_1990"}
{"topic_shift": false, "utterance": "If you are 17 years old and you have a Class DJ, MJ or DJMJ driver license, you must obey the restrictions for junior drivers. For more information you can see \"Graduated Driver License GDL Law and restrictions on drivers under age 18\".", "session_id": "doc2dial_1990"}
{"topic_shift": true, "utterance": "How can I get a Pre-Licensing Course Certificate MV-278?", "session_id": "doc2dial_1990"}
{"topic_shift": false, "utterance": "For more information about it, see \"Prepare for your road test\". The fee for up to two road tests for a non-commercial license is included in your $10 driver license application fee. The earliest date is within three to five weeks.", "session_id": "doc2dial_1990"}
{"topic_shift": false, "utterance": "What if I fail my road test?", "session_id": "doc2dial_1990"}
{"topic_shift": false, "utterance": "Don't worry about it, you can pay for additional tests online or by phone.", "session_id": "doc2dial_1990"}
{"topic_shift": true, "utterance": "My learner permit will expire 2 weeks before my road test, is that a problem?", "session_id": "doc2dial_1990"}
{"topic_shift": false, "utterance": "Yes, you must get a new learner permit. For more information about it, please, see \"Get a learner permit\".", "session_id": "doc2dial_1990"}
{"topic_shift": false, "utterance": "a3a99e21f9b8f6890b86c9685ffd6813", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "Do you plan to study in a foreign school?", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1748"}
{"topic_shift": true, "utterance": "Can I get VA education benefits to study at a foreign school?", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "You can get educational benefits if you meet all the requirements", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "Have we approved your program?", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1748"}
{"topic_shift": true, "utterance": "What benefits can be obtained?", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "Money for school and Money for housing costs during enrollment", "session_id": "doc2dial_1748"}
{"topic_shift": false, "utterance": "I will have an on-site investigation and would like to know about it.", "session_id": "doc2dial_2241"}
{"topic_shift": true, "utterance": "Do you know when the AFI inspector will arrive at your facility?", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "No, I don't know yet.", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "What happens if I pass the investigation?", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "In that case, the DMV will issue you a registration certificate, MV-50 Retail Certificates of Sale and a letter with the dealer plate, if applicable.", "session_id": "doc2dial_2241"}
{"topic_shift": true, "utterance": "How can I apply?", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "You must submit the Original Facility Application VS-1 in pdf format and a copy of your complete original sealed and signed Surety Bond.", "session_id": "doc2dial_2241"}
{"topic_shift": true, "utterance": "What should I do if I don't have my proof of Workers Compensation Insurance?", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "In that case don't submit an application with DMV yet.", "session_id": "doc2dial_2241"}
{"topic_shift": true, "utterance": "How can I apply to Snowmobile Dealer?", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "Dou you have the form RV-253?", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "Yes, I got it.", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_2241"}
{"topic_shift": false, "utterance": "Hi I need help where do I get a letter?", "session_id": "doc2dial_621"}
{"topic_shift": true, "utterance": "You have questions about where to get your verification letter, correct?", "session_id": "doc2dial_621"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_621"}
{"topic_shift": false, "utterance": "If you have more questions please  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office .", "session_id": "doc2dial_621"}
{"topic_shift": true, "utterance": "after aigning into my account what do I do?", "session_id": "doc2dial_621"}
{"topic_shift": false, "utterance": "Sign In to your account below and go to Replacement Documents on the right side of the screen  then choose get a Benefit Verification Letter to view , save and print your personalized letter", "session_id": "doc2dial_621"}
{"topic_shift": true, "utterance": "I am deaf what number do I call?", "session_id": "doc2dial_621"}
{"topic_shift": false, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "session_id": "doc2dial_621"}
{"topic_shift": true, "utterance": "Is it free to create an online account?", "session_id": "doc2dial_621"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you download or print your benefit verification letter , and gives you access to many other online services", "session_id": "doc2dial_621"}
{"topic_shift": true, "utterance": "what is the letter for?", "session_id": "doc2dial_621"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_621"}
{"topic_shift": false, "utterance": "can you give me details of Types of Veteran ID cards", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "There are many type0s of identification cards you can use to show you re a Veteran .  You only need to have one of them for this purpose . Learn about the different types of VA ID cards and other Veteran ID options", "session_id": "doc2dial_1760"}
{"topic_shift": true, "utterance": "Can I get discounts offered to Veterans in stores?", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "Most states ask you to provide a copy of your discharge papers DD214 or other separation documents. Some states may require additional documents", "session_id": "doc2dial_1760"}
{"topic_shift": true, "utterance": "When you have this card?", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "you won t need to carry around your military discharge papers or share sensitive personal information to receive discounts", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "Served on active duty , in the Reserves , or in the National Guard including the Coast Guard", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "Received an honorable or general discharge under honorable conditions", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "yes you can be eligible", "session_id": "doc2dial_1760"}
{"topic_shift": false, "utterance": "I need help with complaints", "session_id": "doc2dial_2269"}
{"topic_shift": true, "utterance": "Has a complaint been filed against you?", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "no, we haven't gotten one but I am helping someone with an active complaint", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "Has the complaint not been resolved with the CSR?", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "yes it is still being resolved", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "The case will be sent to an Automotive Facilities Inspector for a formal investigation.  Costly penalties, fines, and the loss of valuable customers can be avoided by responding to all DMV inquiries in a timely manner.", "session_id": "doc2dial_2269"}
{"topic_shift": true, "utterance": "what if someone is revoked in a hearing?", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "They must surrender all supplies and cease to operate", "session_id": "doc2dial_2269"}
{"topic_shift": true, "utterance": "what else can happen in a hearing?", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "who does the investigation when there is a complaint dispute?", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "The AFI will conduct the investigation.", "session_id": "doc2dial_2269"}
{"topic_shift": false, "utterance": "Where do i begin", "session_id": "doc2dial_609"}
{"topic_shift": true, "utterance": "Please be ready to supply the information we need to approve your application for these benefits", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "If you do not have a birth certificate  you may request one from the state where you were born", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "what will I need?", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "Do you have a birth certificate?", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "If you do not have a birth certificate , you may request one from the state where you were born", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "If you do not have a birth certificate , [31] you may request one from the state where you were born", "session_id": "doc2dial_609"}
{"topic_shift": true, "utterance": "what if your pension was terminated", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "session_id": "doc2dial_609"}
{"topic_shift": true, "utterance": "what if i do not have a birth certificate?", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "you may request one from the state where you were born", "session_id": "doc2dial_609"}
{"topic_shift": true, "utterance": "What is the age i have to be", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "You must be at least 61 years and 9 months old to apply for retirement benefits .", "session_id": "doc2dial_609"}
{"topic_shift": false, "utterance": "Could I be eligible to have all or a portion of my Federal Perkins Loans discharged?", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Yes, you can see whether you are eligible and how to apply.", "session_id": "doc2dial_3177"}
{"topic_shift": true, "utterance": "do you know about Perkins Loan Teacher Cancellation?", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Yes, I need to know about Perkins Loan Teacher Cancellation.", "session_id": "doc2dial_3177"}
{"topic_shift": true, "utterance": "Do you know the eligibility requirements for this cancellation?", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Yes, I know the requirements.", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Have you served full-time in a public or nonprofit elementary or secondary school system?", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Yes, that is accurate.", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Do you work as a teacher in a school serving students from low-income families?", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "No, I do not teach in a school serving students from a low-income family.", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Are you a special education teacher?", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "No, that is not the case.", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Are you a teacher in the fields of math, science, foreign language, or bilingual education that has a shortage of qualified teachers in that state?", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "No I am not a teacher in that field that has a shortage.", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Then you will not qualify for the Perkins Loan Teacher Cancellation.", "session_id": "doc2dial_3177"}
{"topic_shift": false, "utterance": "Can I get benefits while I am working?", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "Yes, you can work while you receive Social Security retirement benefits or survivors benefits.", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "What could happen when I do work while getting benefits?", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "It could mean a higher benefit for you in the future if you work while getting benefits.", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "Will it increase my benefits while I work?", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "Yes, it will increase your future benefits.", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "Will your earnings be higher than one of the previous years?", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "Yes, they will be higher than the previous years earnings.", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "We will recalculate your benefit amount and pay the increase retroactive to January the year after you earned the money.", "session_id": "doc2dial_3611"}
{"topic_shift": true, "utterance": "How much can I earn and still get benefits?", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "If you are younger than full retirement age and make more than the yearly earning limit your benefits may reduce.", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "No, I am not younger than full retirement age.", "session_id": "doc2dial_3611"}
{"topic_shift": false, "utterance": "Hi. I'm lokking for information about home loans.", "session_id": "doc2dial_1006"}
{"topic_shift": true, "utterance": "Sure. You need as a VA, know which kind of loan may be right for you.", "session_id": "doc2dial_1006"}
{"topic_shift": true, "utterance": "Alright, there is any kind of program for that?", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "As a veteran you need to find out how to apply for a housing grant, also apply to service members.", "session_id": "doc2dial_1006"}
{"topic_shift": true, "utterance": "You can also check others VA benefits.", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "And which type of benefits can I get as a VA?", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "Related to your condition and your military service, you can claim for compensation based on disability.", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "there are something like a life insurance?", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "Yes, there is. You need to check which options adjust to you and which to apply as a service member, veteran or family member.", "session_id": "doc2dial_1006"}
{"topic_shift": true, "utterance": "What happen if there is any trouble with any payment?", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "To avoid troubles is better if you get help to avoid foreclosure if you are struggling to make any of your payments.", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "Just in case, I have troubles to make a payment, I could be able to make a deal so I can get the opportunity to make the payments later?", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "In that case, you'll receive a warning about home loan refinancing, so you can refinance your VA backed home loan.", "session_id": "doc2dial_1006"}
{"topic_shift": true, "utterance": "Benefits also apply for women and health centers right?", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "Yes. You can ask for the women veterans program manager and find the nearest VA medical center too.", "session_id": "doc2dial_1006"}
{"topic_shift": false, "utterance": "I would like to find out if I'm eligible for VA Home Loan Benefits.", "session_id": "doc2dial_1012"}
{"topic_shift": true, "utterance": "We can assist you in learning how VA direct and VA-backed home loans work and also finding which loan type may be right for you.", "session_id": "doc2dial_1012"}
{"topic_shift": true, "utterance": "I'm about to lose my apartment and will have nowhere to live. Is there a service that I can call for help?", "session_id": "doc2dial_1012"}
{"topic_shift": false, "utterance": "Yes you can connect with a caring and qualified Veterans Crisis Line responders - it's private, free, and available 24/7.", "session_id": "doc2dial_1012"}
{"topic_shift": true, "utterance": "After I get back on my feet, can you help me get information about getting assistance in paying my rent?", "session_id": "doc2dial_1012"}
{"topic_shift": false, "utterance": "If you are a Veteran or Service member with a service - connected disability, we can tell you how to apply for a housing grant.", "session_id": "doc2dial_1012"}
{"topic_shift": true, "utterance": "We also have other benefits and services that might interest you, would you like to know about them?", "session_id": "doc2dial_1012"}
{"topic_shift": false, "utterance": "Not for now thank you.", "session_id": "doc2dial_1012"}
{"topic_shift": true, "utterance": "I'm applying for a\u00a0VA-backed home loan grant,\u00a0 what types are there?", "session_id": "doc2dial_1012"}
{"topic_shift": false, "utterance": "You can apply for either a VA direct or VA-backed home loan or Specially Adapted Housing grant.", "session_id": "doc2dial_1012"}
{"topic_shift": true, "utterance": "How do I find out what the progress on my application is?", "session_id": "doc2dial_1012"}
{"topic_shift": false, "utterance": "It is possible to track the status of an open claim for a Specially Adapted Housing grant through our service.", "session_id": "doc2dial_1012"}
{"topic_shift": false, "utterance": "I need to plann for retirement", "session_id": "doc2dial_3605"}
{"topic_shift": true, "utterance": "Are you applying for medicare also", "session_id": "doc2dial_3605"}
{"topic_shift": false, "utterance": "No I am not", "session_id": "doc2dial_3605"}
{"topic_shift": true, "utterance": "What is your age?", "session_id": "doc2dial_3605"}
{"topic_shift": false, "utterance": "I'm not ready to apply", "session_id": "doc2dial_3605"}
{"topic_shift": true, "utterance": "Please read  Other Retirement Planning Websites", "session_id": "doc2dial_3605"}
{"topic_shift": false, "utterance": "This is not applicable to me", "session_id": "doc2dial_3605"}
{"topic_shift": true, "utterance": "Can I find out more information at my local SS office?", "session_id": "doc2dial_3605"}
{"topic_shift": false, "utterance": "Yes you can Visit your local Social Security office Please call first to make an appointment .", "session_id": "doc2dial_3605"}
{"topic_shift": false, "utterance": "Whats the easiest way to apply?", "session_id": "doc2dial_3605"}
{"topic_shift": false, "utterance": "The easiest and quickest way to apply is online", "session_id": "doc2dial_3605"}
{"topic_shift": false, "utterance": "Who receives public service loan forgiveness?", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "Are you an employee of the US federal, state, local, or tribla government or not-for-profit organizaton..", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "No, I am not employed by the US federal, state, local or tribal government.", "session_id": "doc2dial_3163"}
{"topic_shift": true, "utterance": "What loans are eligible?", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "Any loan received under the William D. Ford Federal Direct Loan Direct Loan Program would qualify for PSLF.", "session_id": "doc2dial_3163"}
{"topic_shift": true, "utterance": "What would be the qualifying repayment plans available?", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "Such qualifying repayment plans include all the income-driven repayment plans that use your income to figure out your payment.", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "If my payments under the 10-year Standard Repayment Plan are qualifying payments is there anything else I could do to benefit?", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "You would need to change to an income driven repayment plan to benefit from PSLF because your loans will be paid in full once you have made 120 qualifying PSLF payments and there will be no balance to forgive.", "session_id": "doc2dial_3163"}
{"topic_shift": true, "utterance": "Who would I contact for more questions?", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "do you have more questions?", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_3163"}
{"topic_shift": false, "utterance": "Can you tell me if I qualify for the GI Bill, please?", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "Of course. Here you can learn about GI Bill eligibility requirements and find out if you can get these benefits. VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "That's exactly what I've been looking for. Can you help a soldier figure these things out?", "session_id": "doc2dial_1774"}
{"topic_shift": true, "utterance": "What requirements do I need to meet to get a GI Bill on active duty?", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "Have you been honorably discharged?", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "No, I haven't. I'm on active duty.", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "In that case, I'm afraid you can't get benefits through MGIB-AD. Sorry.", "session_id": "doc2dial_1774"}
{"topic_shift": true, "utterance": "Wait, I'm confused. Can my wife at least get education benefits then?", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "Yes, that's possible. Your dependent family members may be eligible for Educational and Career Counseling and other support through the Vocational Rehabilitation and Employment program.", "session_id": "doc2dial_1774"}
{"topic_shift": true, "utterance": "What if I qualify for the GI Bill after 9/11? Can I get education benefits?", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "Yes, you may be able to get benefits through the Post-9/11 GI Bill if you've served on active duty for at least 90 days, whether continuous all at once or interrupted for shorter periods over time, after September 10, 2001.", "session_id": "doc2dial_1774"}
{"topic_shift": true, "utterance": "In other words it's the same with the Montgomery GI Bill, correct? Can I get VA education benefits through that as well?", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "Correct. You may be eligible for benefits through one of our 2 Montgomery GI Bill programs.", "session_id": "doc2dial_1774"}
{"topic_shift": false, "utterance": "How to replace a title certificate?", "session_id": "doc2dial_1947"}
{"topic_shift": true, "utterance": "There are few ways to do this but if you choose to do this by mail, you need to send the completed Application for Duplicate Title PDF [ 4 ] MV-902, proof of identity and a personal check or money order of $ 20.00 payable to Commissioner of Motor Vehicles.", "session_id": "doc2dial_1947"}
{"topic_shift": false, "utterance": "Where should I mail all those documents?", "session_id": "doc2dial_1947"}
{"topic_shift": false, "utterance": "All of those documents including the Application for Duplicate Title PDF [ 4 ] MV-902 should be mail to Title Bureau NYS DMV PO Box 2750 Albany , NY 12220 - 0750.", "session_id": "doc2dial_1947"}
{"topic_shift": true, "utterance": "If i choose to apply for a replacement title at a DMV office, will i get the new ones directly there?", "session_id": "doc2dial_1947"}
{"topic_shift": false, "utterance": "You will not. The certificates will only be printed at Albany in a secure facility and mailed to the owner afterwards. Therefore, doing the application online saves your time and it is the easiest way to do it.", "session_id": "doc2dial_1947"}
{"topic_shift": true, "utterance": "If i do it by mail, what document is suitable as my proof of identity?", "session_id": "doc2dial_1947"}
{"topic_shift": false, "utterance": "The document could be a photocopy of your NY State Driver License, Learner Permit or you can refer to Proofs of Identify for Registration and Title PDF [ 5 ] ID-82 for other acceptable proof that is Non - Driver ID.", "session_id": "doc2dial_1947"}
{"topic_shift": true, "utterance": "Can i order online if my title certificate was processed last week?", "session_id": "doc2dial_1947"}
{"topic_shift": false, "utterance": "No. If it has been processed within the last 15 days, you could not proceed your order online.", "session_id": "doc2dial_1947"}
{"topic_shift": true, "utterance": "What if i do not have any Driver ID proof of identity?", "session_id": "doc2dial_1947"}
{"topic_shift": false, "utterance": "You can still proceed using other kinds of proof which is Non - Driver ID proof.", "session_id": "doc2dial_1947"}
{"topic_shift": true, "utterance": "Is it possible change the address on my title record online?", "session_id": "doc2dial_1947"}
{"topic_shift": false, "utterance": "No. It is not possible. To update this, you need to contact Title Services Bureau at 1 - 518 - 486 - 4714.", "session_id": "doc2dial_1947"}
{"topic_shift": false, "utterance": "hello can you advise me how I get my money with financial aid?", "session_id": "doc2dial_3188"}
{"topic_shift": true, "utterance": "Will your university or vocational school distribute your financial aid?", "session_id": "doc2dial_3188"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3188"}
{"topic_shift": true, "utterance": "and what should I do Before my first loan or TEACH Grant?", "session_id": "doc2dial_3188"}
{"topic_shift": false, "utterance": "complete the advice.", "session_id": "doc2dial_3188"}
{"topic_shift": true, "utterance": "and after submitting the form what do I do?", "session_id": "doc2dial_3188"}
{"topic_shift": false, "utterance": "In that case, you have performed the most important task in submitting the FAFSA Free Application for Federal Student Aid form. We will help you discover what you should do next.", "session_id": "doc2dial_3188"}
{"topic_shift": true, "utterance": "And how do I know when the aid will be paid?", "session_id": "doc2dial_3188"}
{"topic_shift": false, "utterance": "Find out when your school will pay your aid and the period each payment covers.", "session_id": "doc2dial_3188"}
{"topic_shift": true, "utterance": "And what else should I find out at school?", "session_id": "doc2dial_3188"}
{"topic_shift": false, "utterance": "You should review the financial aid packages from the schools.", "session_id": "doc2dial_3188"}
{"topic_shift": false, "utterance": "What happens if I had a lapse of insurance coverage during active duty?", "session_id": "doc2dial_2296"}
{"topic_shift": true, "utterance": "You are required to maintain continuous coverage or surrender your plates before deployed", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "Were you able to do it?", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "DMV has a procedure in place to exempt you from administrative actions upon your return . You must provide a notarized statement that the vehicle was not used during the time in question , a copy of your military ID , proof of current insurance or surrender of plates , and signed and dated copies of deployment and return papers , or DD-214 if separated from service .", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "If I have more questions", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "please contact the DMV Call Center", "session_id": "doc2dial_2296"}
{"topic_shift": true, "utterance": "What do I need to know about active military personnel?", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "Active military personnel must show proof of date of entry into military service", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "a discharged military man who must show", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "A discharged serviceman must show a Certificate of Discharge , DD-214 . You must have been discharged within the past 30 months", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "can the license be renewed?", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "If the NY State license was valid at any time during your military service , your license can be renewed", "session_id": "doc2dial_2296"}
{"topic_shift": false, "utterance": "Good afternoon. I'm looking for some info about schooling opportunities for veterans. Are there any kind of these benefits?.", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "Sure, there are. These benefits can help you pay your tuition, pick out a school, chose a career and more.", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "That's cool. But, look, i'm a active national guard member. Can i still get access to those benefits?", "session_id": "doc2dial_3836"}
{"topic_shift": true, "utterance": "I mean, there would be some kind of alternate method in any case?", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "Sure, no problem. Indeed, you have a choice. You can access benefits through Montgomery GI Bill Active Duty. That would be available if you served for at least 2 years on active duty and you meet all the proper requirements.", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "Oh, really? That sounds terrific, thanks. And what kind of requirements? I suppose all must be verified, isn't?", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "That's correct. May i ask if you were honorably discharged?", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "Yeah, of course i was.", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "Good. Now, Do you have a high school diploma a GED or 12 hours of college credit?", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "No, i don't have any of those. That's not good, isn't?", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "Sorry, but you must meet all the criteria to get these benefits.", "session_id": "doc2dial_3836"}
{"topic_shift": true, "utterance": "No, no, it's okay. Um, hey i heard about something called the Post 9/11 GI Bill, that could be a solution?", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "Well, could be. IF you served on active duty for at least 90 days, wheter continuous or i shorter periods after September 10 2001, you may be eligible.", "session_id": "doc2dial_3836"}
{"topic_shift": false, "utterance": "Can you tell me more about the Benefits Planner for my retirement?", "session_id": "doc2dial_190"}
{"topic_shift": true, "utterance": "Gladly. Would you like to know what Government Pension Offset (GPO) is?", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "Yeah, that's exactly what I wanted to know!", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "Great. Could you tell me if you are going to receive a pension for work not covered by Social Security?", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "Yes, I believe I do.", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "Then you should know that any Social Security benefits you may be eligible to receive on your spouse's record may be reduced. This type of benefit reduction is called GPO.", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "Oh, where can I get more information about that?", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "For more information, please read the \"When won't my Social Security benefits be reduced ?\" section of our \" Government Pension Offset \" factsheet.", "session_id": "doc2dial_190"}
{"topic_shift": true, "utterance": "Will this also affect my benefits as a spouse somehow?", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "Yes, this will also affect your benefits as a spouse, widow, or widower.", "session_id": "doc2dial_190"}
{"topic_shift": true, "utterance": "Do I get just as much benefits as a spouse?", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "No, your benefit amount as a spouse will be reduced. The reduction will vary based on your date of birth. The maximum reduction for benefits starting at age 62 is 30 percent for someone born in 1946.", "session_id": "doc2dial_190"}
{"topic_shift": false, "utterance": "What do VA dental insurance programs offer?", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "The VA Dental Insurance Program or VADIP offers discounted private dental insurance for Veterans and family members who meet certain requirements and you can find out if you qualify today>", "session_id": "doc2dial_3822"}
{"topic_shift": true, "utterance": "How do i find out if I am eligible for the VA Dental Insurance Program?", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "You may be eligible for VADIP if you meet our requirement.", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "What requirements need to be true?", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "Are you a Veteran who is enrolled in VA health care?", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "No, I am not a Veteran enrolled in VA health care.", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "Is your current or surviving spouse or dependent child of a Veteran or service member?", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "Yes, my current or surviving spouse or dependent child is a Veteran.", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "Where is VADIP coverage?", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "VADIP provides coverage throughout the United States and its territories, including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Commonwealth of the Northern Mariana Islands.", "session_id": "doc2dial_3822"}
{"topic_shift": true, "utterance": "Do I need to enroll in the VADIP program if I was in the pilot program?", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "Yes, you will need to enroll again to get new coverage because some of the plan options  and fees may have changed.", "session_id": "doc2dial_3822"}
{"topic_shift": false, "utterance": "I need help with Survivors Benefits", "session_id": "doc2dial_184"}
{"topic_shift": true, "utterance": "You can use our Survivors Planner to learn more about benefits.", "session_id": "doc2dial_184"}
{"topic_shift": true, "utterance": "can you tell me how to apply?", "session_id": "doc2dial_184"}
{"topic_shift": false, "utterance": "Yes, with the Retirement Planner you can learn how and when you should apply.", "session_id": "doc2dial_184"}
{"topic_shift": true, "utterance": "can I still get benefits even though I myself was never a worker?", "session_id": "doc2dial_184"}
{"topic_shift": false, "utterance": "Are you the spouse or divorced spouse of a retired worker?", "session_id": "doc2dial_184"}
{"topic_shift": false, "utterance": "my husband was retired", "session_id": "doc2dial_184"}
{"topic_shift": false, "utterance": "You may still qualify for benefits because of him.", "session_id": "doc2dial_184"}
{"topic_shift": true, "utterance": "do you have info on how family members can get benefits when someone dies?", "session_id": "doc2dial_184"}
{"topic_shift": false, "utterance": "Yes, with the Survivors Planner you can learn how family members are protected", "session_id": "doc2dial_184"}
{"topic_shift": true, "utterance": "is there a way to look at what retirement benefits someone might get?", "session_id": "doc2dial_184"}
{"topic_shift": false, "utterance": "You can use our Retirement Estimator to get a personalized instant estimate of retirement benefits", "session_id": "doc2dial_184"}
{"topic_shift": false, "utterance": "Hello. I would like to know about how to get a military skills test waiver, please.", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "Do you have any experience driving military commercial motor vehicles?", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "Not for the army but I have experience on driving commercial vehicles.", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "Do you know the requirements you need to meet for this kind of waiver?", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "Not really, that's why I'm looking for information.", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "Great. What do I need to do this kind of waiver?", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "We need you to provide the application date if you are in active service or your date of being discharged from the military.", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "Can you give me more information?", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "If you need more information, you can see the driver license class descriptions MV-500c.", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "I must already have a driver license too, right?", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "Yes. You must be currently holding a valid new york state driver license or have a valid out of state driver license to be exchanged for a NYS driver license.", "session_id": "doc2dial_2282"}
{"topic_shift": false, "utterance": "I would like to know more about escort driver certification.", "session_id": "doc2dial_1953"}
{"topic_shift": true, "utterance": "There is two situation for this. The first is mandatory and the second is not mandatory. Which one you would like to know?", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "I would like to know the madatory part.", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "It is mandatory to have an escort driver certification when you are using the highways of New York State to escort over-dimensional loads and when you become a flag person for over dimensional loads.", "session_id": "doc2dial_1953"}
{"topic_shift": true, "utterance": "How do i qualify to provide escort services?", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "To qualify, you need to be 21 years old or older, have a valid driver license and pass the Escort Driver's Certification Test.", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "Was that all the requirements to qualify as a certified escort driver?", "session_id": "doc2dial_1953"}
{"topic_shift": true, "utterance": "What kind of violation would result in the cancellation of my certificate?", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "Yes, that is all. You certification can be canceled when you violate safe escort procedures, provide fraudulent information during certification application, subject to fines and penalties, become unable to drive and other things depend on the nature of violation.", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "Will my certificate still be valid when my driving privilege is revoked or suspended?", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "No. It will not be valid when that happens.", "session_id": "doc2dial_1953"}
{"topic_shift": true, "utterance": "If i am 21 years old this year but my birthday is yet to come, can i qualify as a certified escort driver?", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "No. You need to be 21 years old and fulfill the other 2 requirements to qualify.", "session_id": "doc2dial_1953"}
{"topic_shift": true, "utterance": "Okay. Thanks for the explanations.", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "Please remember that to legally operate an escort vehicle in NY State, you must have a valid NY State Certified Vehicle Escort Card MV-64.", "session_id": "doc2dial_1953"}
{"topic_shift": false, "utterance": "how to apply retirement benefits", "session_id": "doc2dial_812"}
{"topic_shift": true, "utterance": "Applying online is the easiest way to complete your application at a time that works for you , without a trip to the Social Security office", "session_id": "doc2dial_812"}
{"topic_shift": true, "utterance": "Do you want to know the online application?", "session_id": "doc2dial_812"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_812"}
{"topic_shift": false, "utterance": "Follow these steps to apply online :To start your application , go to our Apply for Benefits page , read and agree to the Terms of Service", "session_id": "doc2dial_812"}
{"topic_shift": true, "utterance": "I need help to apply online", "session_id": "doc2dial_812"}
{"topic_shift": false, "utterance": "You may help someone else fill out their application , but you are not allowed to sign it for them . Only the person applying for benefits can legally sign the application", "session_id": "doc2dial_812"}
{"topic_shift": false, "utterance": "If I can't sign online", "session_id": "doc2dial_812"}
{"topic_shift": false, "utterance": "we will mail them a copy to sign . Read more about Helping Someone Apply Online .", "session_id": "doc2dial_812"}
{"topic_shift": true, "utterance": "What Is An Account ?", "session_id": "doc2dial_812"}
{"topic_shift": false, "utterance": "Online Services", "session_id": "doc2dial_812"}
{"topic_shift": true, "utterance": "How do I start my application now", "session_id": "doc2dial_812"}
{"topic_shift": false, "utterance": "Signing The Online Application You ll have a chance to review your answers and make changes , if needed .", "session_id": "doc2dial_812"}
{"topic_shift": false, "utterance": "Hello, can I Apply for retirement benefits through your local office?", "session_id": "doc2dial_806"}
{"topic_shift": true, "utterance": "We recommend that you do everything related to Social Security online.", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "If we cannot carry out such a process, we can offer you other alternatives.", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "You can locate your local Social Security office can help you file your application.", "session_id": "doc2dial_806"}
{"topic_shift": true, "utterance": "Where can I find more information?", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "Pending as you will receive a letter in the mail with our decision.", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "What would happen if you included information about other family members?", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "This pending to be informed d qualifies such a process.", "session_id": "doc2dial_806"}
{"topic_shift": true, "utterance": "What else do I need to know?", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "It is important to note that you can check the status of your application online.", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "What if I can't perform such verification?", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "Call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 to request more information on the subject.", "session_id": "doc2dial_806"}
{"topic_shift": false, "utterance": "Can you help me by explaining a few things about the social security direct deposit, please?", "session_id": "doc2dial_741"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "Do you already receive Social Security or SSI benefits and you have a bank account?", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "Yes, to both.", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "Then you can sign up for Direct Deposit.", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "What if I didn't have an account?", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "In that case you would have to open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_741"}
{"topic_shift": true, "utterance": "And what if I didn't already receive social security and wanted to apply?", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "Then you should  tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "session_id": "doc2dial_741"}
{"topic_shift": true, "utterance": "What if I have found a bank account that is right for me?", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.", "session_id": "doc2dial_741"}
{"topic_shift": false, "utterance": "how do I  get More information and resources", "session_id": "doc2dial_999"}
{"topic_shift": true, "utterance": "Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program", "session_id": "doc2dial_999"}
{"topic_shift": true, "utterance": "What other benefits and services are there?", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "yes ok thanks", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training , and find out what benefits you can get", "session_id": "doc2dial_999"}
{"topic_shift": true, "utterance": "how do I Get career and employment assistance", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "About Vocational Rehabilitation and Employment Chapter 31 programsExplore support - and - services program tracks for Veterans and service members with service - connected disabilities  Our programs can help you learn new skills , find a new job , start a new business , get educational counseling , or return to your former job", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "any other ways?", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "EligibilityIf you have a service - connected disability that limits your ability to work or prevents you from working , find out if you 're eligible for vocational rehab", "session_id": "doc2dial_999"}
{"topic_shift": true, "utterance": "any other  Other VA benefits and services", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "Other educational assistance programsIf you re a Veteran , Reservist , or National Guard Soldier who doesn t qualify for the Post-9/11 GI Bill", "session_id": "doc2dial_999"}
{"topic_shift": true, "utterance": "How do I manage my carerr?", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "Match your interests and skills to a career with a CareerScope assessmentUse this online tool to get recommendations for careers you may enjoy and succeed in , and training programs to help you get started", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "how do I  Find VA careers and supportGet support for starting or advancing your career at VA or other federal government departments", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "Find VA careers and supportGet support for starting or advancing your career at VA or other federal government departments", "session_id": "doc2dial_999"}
{"topic_shift": false, "utterance": "I want to get some custom plates", "session_id": "doc2dial_2321"}
{"topic_shift": true, "utterance": "Do you want to know how to order personalized plates?", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "not yet, I want to know more first", "session_id": "doc2dial_2321"}
{"topic_shift": true, "utterance": "Would you be ordering online when you decide to get them?", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "You can get your personalized plates online unless you want personalized plates for people with disabilities that have the Universal Symbol of Access", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "Would you like to know what is needed to order online?", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "no I'm not ready for that just wanted to know a few things", "session_id": "doc2dial_2321"}
{"topic_shift": true, "utterance": "do you have more info on this that I can look at later?", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "Yes, you can learn more about personalized plate fees, requirements and restrictions.", "session_id": "doc2dial_2321"}
{"topic_shift": true, "utterance": "can we order these plates by phone?", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "Yes, but it would be easier to do it online.", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "can I have the phone number just to have it if I need it?", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "You can call the Custom Plates Unit at 1-518-402-4838.  Office hours are 8:00am - 4:00pm, Monday through Friday", "session_id": "doc2dial_2321"}
{"topic_shift": false, "utterance": "How your benefits may change from year to year", "session_id": "doc2dial_1628"}
{"topic_shift": true, "utterance": "We require a new Yellow Ribbon Program agreement each year .", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "what are the main requirements", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed below .", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "yes tell me how to be eligible for this program", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "Make acceptable progress toward completing your program according to your school", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "yes, something else?", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "Stay enrolled in the school without a break following the school s policy", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "no i had a break following the school policy", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "they must continue to give you funding as long as you meet all of the requirements", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "the school still offers the program", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "so they must continue to give you funding as long as you meet all of the requirements", "session_id": "doc2dial_1628"}
{"topic_shift": true, "utterance": "how is the decision waiting", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "Whether it has already enrolled the maximum number of students for the program period .", "session_id": "doc2dial_1628"}
{"topic_shift": false, "utterance": "Hello I need information about Fees for a learner's permit and driver's license", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "of course The fee for your first New York State license or driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live.", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "do you live in the MCTD", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "What does the total rate include?", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "The driver's license application fee", "session_id": "doc2dial_2447"}
{"topic_shift": true, "utterance": "How do I change my New York State driver's license for a driver's license in another state?", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "Attach a photocopy of your out-of-state driver's license to form MV-215   mail the form and required documents to the address on the form s   allow up to 12 weeks for refund to process", "session_id": "doc2dial_2447"}
{"topic_shift": true, "utterance": "And what is the Fee for an improved driver's license (EDL) or an improved permit?", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "There is an additional $ 30.00 fee for an upgraded driver's license.", "session_id": "doc2dial_2447"}
{"topic_shift": true, "utterance": "And what is the Fee to replace a driver's license or a learner's permit?", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "The fee to replace a driver's license or a learner's permit is $ 17.50.", "session_id": "doc2dial_2447"}
{"topic_shift": false, "utterance": "What items do I need to bring to the DMV office to transfer registration?", "session_id": "doc2dial_3981"}
{"topic_shift": true, "utterance": "You would need to bring in the original title or other proof of ownership.", "session_id": "doc2dial_3981"}
{"topic_shift": false, "utterance": "Do you know how to get quicker service?", "session_id": "doc2dial_3981"}
{"topic_shift": false, "utterance": "No, I do not know the process for quicker service.", "session_id": "doc2dial_3981"}
{"topic_shift": false, "utterance": "Do you live in other counties besides Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?", "session_id": "doc2dial_3981"}
{"topic_shift": false, "utterance": "No, I live in one of those counties you mentioned.", "session_id": "doc2dial_3981"}
{"topic_shift": true, "utterance": "Can you tell me what to look for about transferring my vehicle?", "session_id": "doc2dial_3981"}
{"topic_shift": false, "utterance": "You can look at Buy or Sell a vehicle transfer ownership.", "session_id": "doc2dial_3981"}
{"topic_shift": true, "utterance": "Am I able to transfer the registration and vehicle plates to a new vehicle I own?", "session_id": "doc2dial_3981"}
{"topic_shift": false, "utterance": "Yes, you are able to transfer the registration and vehicle plates to a new vehicle you bought.", "session_id": "doc2dial_3981"}
{"topic_shift": true, "utterance": "What if I don't want to transfer the registration?", "session_id": "doc2dial_3981"}
{"topic_shift": false, "utterance": "You don't have to; but you must surrender the vehicle plates to the DMV and you might be able to get a refund before they expire.", "session_id": "doc2dial_3981"}
{"topic_shift": false, "utterance": "Hi, could you please advise me as to the accuracy of Loan Simulator, is it accurate?", "session_id": "doc2dial_4036"}
{"topic_shift": true, "utterance": "Have you provided Loan Simulator with accurate information?", "session_id": "doc2dial_4036"}
{"topic_shift": false, "utterance": "No I have not tried Loan Simulator yet.", "session_id": "doc2dial_4036"}
{"topic_shift": false, "utterance": "Can the Loan Simulator predict future payments?", "session_id": "doc2dial_4036"}
{"topic_shift": false, "utterance": "The Loan Simulator can only provide realistic results if you provide complete and accurate information about your circumstances but you must keep in mind that the tool can't predict your future payments with 100% accuracy.", "session_id": "doc2dial_4036"}
{"topic_shift": true, "utterance": "Is it possible to make suggestions to make the tool better?", "session_id": "doc2dial_4036"}
{"topic_shift": false, "utterance": "Yes we would appreciate your feedback and any requests for new features that you think will be helpful.", "session_id": "doc2dial_4036"}
{"topic_shift": true, "utterance": "Is it possible for  you to guide me through the loan simulator so that I will get the best results?", "session_id": "doc2dial_4036"}
{"topic_shift": false, "utterance": "Yes I can guide you through a series of questions based on what might be best for you.", "session_id": "doc2dial_4036"}
{"topic_shift": true, "utterance": "Am I allowed to share the Loan Simulator with others?", "session_id": "doc2dial_4036"}
{"topic_shift": false, "utterance": "For sure you can invite your family and friends to use the tool.", "session_id": "doc2dial_4036"}
{"topic_shift": false, "utterance": "Hi, how you doing. Look, i was searching for information about insurance for family members. Could you tell me how much will my service member pay for dependent coverage?", "session_id": "doc2dial_3759"}
{"topic_shift": true, "utterance": "That would be nothing. We take care of that until the child is 18 years old, or more if meet some requirements.", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "Oh, about that last part. How can be my child able to continue receiving that coverage?", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "Is the child a full-time student?", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "Yes, it is.", "session_id": "doc2dial_3759"}
{"topic_shift": true, "utterance": "I suppose that makes him able to qualify. Which forms would need, then?", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "Well, are you going to request an advance insurance payment for a ill spouse?", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "no, nothing like that.", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "Are you going to notify the death of a family member covered by the policy?", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "You'll need the form SGLV 8700 or Report of Death of Family Member.", "session_id": "doc2dial_3759"}
{"topic_shift": true, "utterance": "O.k. Last question, can i convert the spousal coverage to a permanent individual insurance policy such a whole life?", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "Yes, you can. You can do that within 120 days from the date of your service members separation form the military or divorce from you.", "session_id": "doc2dial_3759"}
{"topic_shift": false, "utterance": "I'd like to know about the taxes that I will have to pay at the DMV.", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "Is it for when you will register a vehicle in New York at a DMV office?", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "What do I need to do when I've bought my car from some guy online?", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "In this situation, both you the buyer and the seller must complete the Statement of Transaction {Sales Tax Form} at NY State Department of Tax and Finance DTF-802. Then you will bring the form to a DMV office where they will calculate and collect the sales tax, and also issue a sales tax receipt.", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "What other documents do I need to bring if I bought a car from a NY car dealer?", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "In that case bring the dealer 's bill of sale that shows that you paid NY State sales tax.", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "Are there any other tax payments involved when I register this car?", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "Yes, you probably also will need to pay county use tax when you register your vehicle.", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "I've heard about exemptions or deferrals of sales tax, who's eligible for that?", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "If you are a member of the Armed Forces, the Sales Tax Exemption DTF-803 form provides information and the definitions to defer your sales tax. If this is relevant to your case, you must pay the sales tax when you leave the Armed Forces or you return to New York.", "session_id": "doc2dial_2453"}
{"topic_shift": false, "utterance": "How do I respond to the letter or order?", "session_id": "doc2dial_3995"}
{"topic_shift": true, "utterance": "Your response must eithersprove that you have insurance coveragesprove that you sold the vehicle", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "you have insurance coverage ?", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "also ask your insurance company do not ask your agent or broker to file an electronic notice of insurance coverage with the DMV", "session_id": "doc2dial_3995"}
{"topic_shift": true, "utterance": "I received an insurance 'letter' or 'order' from the DMV. What can I do?", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "Do notr use your vehicle if your insurance coverage is cancelled , even if you think it is a mistakes keep the plates while you resolve a problem with your insurance company 1", "session_id": "doc2dial_3995"}
{"topic_shift": true, "utterance": "you don t have insurance", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "you need to surrender your vehicle registration and plates to the DMV immediately", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "If i are not going to immediately replace my insurance coverage", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "you must surrender your plates", "session_id": "doc2dial_3995"}
{"topic_shift": true, "utterance": "What must I do if I don t have liability insurance?", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "you need to surrender your vehicle plates to the DMV [ 2 ] immediately .", "session_id": "doc2dial_3995"}
{"topic_shift": false, "utterance": "I just wanted to do a little digging to learn more about paying for college", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "I can help you learn about college costs and give you tips on how to lower costs when you go to school", "session_id": "doc2dial_4022"}
{"topic_shift": true, "utterance": "how many classes should I take to help save money?", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "Take the maximum number of credits allowed, so it reduces the amount of time it will take you to graduate", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "are these tips good at any college?", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "You should go to the schools you are interested in to get additional information.", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "why else should I take all the classes I can?", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "Most schools charge a set price for a specific number of credits taken in a semester, so it helps you when you finish school faster.", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "any savings for school?", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "Are you the child of an alumnus or alumna?", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "yes, both my parents graduated from college", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "Those colleges they attended may offer discounts on tuition", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "how can I save on living expenses?", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "You can live with your parents or other family to save on housing costs.", "session_id": "doc2dial_4022"}
{"topic_shift": false, "utterance": "I have a few questions about medicare premiums. It'd be great if you could answer them.", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.", "session_id": "doc2dial_755"}
{"topic_shift": true, "utterance": "What if the deducted amount is greater than my monthly social security payment?", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "In that case you'll get a separate bill from another federal agency, such as the Centers for Medicare & Medicaid Services or the Railroad Retirement Board.", "session_id": "doc2dial_755"}
{"topic_shift": true, "utterance": "I see. And what are the monthly medicare premiums for 2020?", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "The standard Part B premium for 2020 is $ 144.60.", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "Are you single and filed an individual tax return, or married and filed a joint tax return?", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "No, to both.", "session_id": "doc2dial_755"}
{"topic_shift": true, "utterance": "What else can you tell me about my tax return?", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "Do you want to know how we determine your 2020 income-related monthly adjustment amounts?", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "Sure, why not?", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "We use your most recent federal tax return the IRS provides to us. This information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.", "session_id": "doc2dial_755"}
{"topic_shift": false, "utterance": "I would like information on registering a leased vehicle?", "session_id": "doc2dial_2335"}
{"topic_shift": true, "utterance": "do you need to register a leased vehicle?", "session_id": "doc2dial_2335"}
{"topic_shift": false, "utterance": "No, I do not need to register a lease vehicle at this time.", "session_id": "doc2dial_2335"}
{"topic_shift": true, "utterance": "Do you need to know how to show proof of sales tax payment of your leased vehicle?", "session_id": "doc2dial_2335"}
{"topic_shift": false, "utterance": "No, not right now.", "session_id": "doc2dial_2335"}
{"topic_shift": true, "utterance": "Can I register at the DMV?", "session_id": "doc2dial_2335"}
{"topic_shift": false, "utterance": "You would need to bring in your completed registration application and any additional documents to your local DMV office.", "session_id": "doc2dial_2335"}
{"topic_shift": true, "utterance": "What Topic would I look at online?", "session_id": "doc2dial_2335"}
{"topic_shift": false, "utterance": "You would need to look under the Topic of Registration.", "session_id": "doc2dial_2335"}
{"topic_shift": true, "utterance": "What proofs of ID can I use?", "session_id": "doc2dial_2335"}
{"topic_shift": false, "utterance": "You are able to use a NY State Driver License, Learner Permit, or Non-Driver ID card that is current or has not been expired for more than 2 years.", "session_id": "doc2dial_2335"}
{"topic_shift": false, "utterance": "Traumatic Injury Protection (TSGLI)", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "TSGLI also known as Servicemembers Group Life Insurance Traumatic Injury Protection provides short - term financial support to help eligible service members recover from a severe injury .", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "If you were covered by SGLI and experienced a traumatic injury while serving in the military", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "find out how to file a claim for TSGLI or appeal a past decision", "session_id": "doc2dial_1614"}
{"topic_shift": true, "utterance": "Am I eligible for TSGLI?", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "You may be able to get TSGLI if you were insured by SGLI when you experienced a traumatic injury", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "Have a scheduled loss that is a direct result of the traumatic injury", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "Suffered the traumatic injury before midnight on the day that you left the military", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "yes i suffered a traumatic injury", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "Suffered a scheduled loss within 2 years 730 days of the traumatic injury", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "no i dnt Suffered to scheduled loss within 2 years", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1614"}
{"topic_shift": false, "utterance": "Hello, I would like to know Who is my student loan administrator?", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "Of course, we can also help you learn about the role student loan administrators play in the repayment process and which administrator handles your federal student loans.", "session_id": "doc2dial_3003"}
{"topic_shift": true, "utterance": "Who should I contact for information on loans?", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "Is your loan for the current or next school year?", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "yes for the current school year", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "In that case contact your school's financial aid office directly for information on", "session_id": "doc2dial_3003"}
{"topic_shift": true, "utterance": "Another question, these days a private company contacted me to ask me to pay the registration fees, is that normal?", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "in that case it is not us, you must withdraw it is a scam.", "session_id": "doc2dial_3003"}
{"topic_shift": true, "utterance": "ok thanks for the warning, I'll keep that in mind. something else I would like to have more understanding of loan transfers, could you help me?", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "Of course In some cases, we need to transfer loans from one administrator to another administrator.", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "and can they transfer it to other administrators?", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "If we transfer your federal student loans from one administrator to another administrator, your loans will remain the property of ED. Transferring to another servicer simply means that a new servicer will provide the support you need to fully repay your loans", "session_id": "doc2dial_3003"}
{"topic_shift": false, "utterance": "Veterans Group Life Insurance (VGLI)", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "With Veterans Group Life Insurance VGLI , you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums .", "session_id": "doc2dial_3765"}
{"topic_shift": true, "utterance": "Who is covered?", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "Veterans and Former service members", "session_id": "doc2dial_3765"}
{"topic_shift": true, "utterance": "Am I eligible for Veterans Group Life Insurance?", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "other thing?", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "You may be able to get VGLI if you meet at least one of the requirements", "session_id": "doc2dial_3765"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "you ll need to fill out an Application for Reinstatement of VGLI Coverage SGLV 180 .", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "240 days of leaving the military?", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "you won t need to prove you re in good health .", "session_id": "doc2dial_3765"}
{"topic_shift": true, "utterance": "How much will I pay for these benefits?", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "VGLI premium rates are based on your age and the amount of insurance coverage you want", "session_id": "doc2dial_3765"}
{"topic_shift": false, "utterance": "Hello. I was wondering about what is going on at a hearing. Can you explain this to me, please?", "session_id": "doc2dial_1172"}
{"topic_shift": true, "utterance": "Of course. You and the judge will have a conversation. The judge will listen to your testimony and may ask you a few questions.", "session_id": "doc2dial_1172"}
{"topic_shift": false, "utterance": "What if I have someone else with me?", "session_id": "doc2dial_1172"}
{"topic_shift": false, "utterance": "A representative may help you at the hearing.", "session_id": "doc2dial_1172"}
{"topic_shift": true, "utterance": "Good, I will bring my grandson with me. He's a good boy. By the way, can I do anything about a board decision? There's one I don't quite agree with.", "session_id": "doc2dial_1172"}
{"topic_shift": false, "utterance": "Do you disagree with the Board's decision and have new and relevant evidence that supports your case?", "session_id": "doc2dial_1172"}
{"topic_shift": false, "utterance": "Yes, I do. Very much.", "session_id": "doc2dial_1172"}
{"topic_shift": false, "utterance": "In that case you can file a Supplemental Claim. You can also appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_1172"}
{"topic_shift": true, "utterance": "And which options do I have to appeal a judge?", "session_id": "doc2dial_1172"}
{"topic_shift": false, "utterance": "If you want a Veterans Law Judge to review your case as quickly as possible,  you should choose a Direct Review.", "session_id": "doc2dial_1172"}
{"topic_shift": true, "utterance": "What if I have new evidence? My grandson helped me gather information that can be presented to support my claim.", "session_id": "doc2dial_1172"}
{"topic_shift": false, "utterance": "You have the option to add new evidence for a judge to review. You'll have to submit this evidence within 90 days from the date VA receives your Board Appeal form.", "session_id": "doc2dial_1172"}
{"topic_shift": false, "utterance": "can you give me details of About VA insurance options and eligibility", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "Find out which VA insurance programs may be right for you as a Veteran , service member , spouse , or dependent child", "session_id": "doc2dial_1166"}
{"topic_shift": true, "utterance": "can i get mortgage insurance?", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "Veterans Mortgage Life Insurance VMLI If you have a severe service - connected disability , get mortgage protection insurance for a home that s been adapted to meet your needs", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "Can I get S - DVI Disabled Veterans Insurance?", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "Service - Disabled Veterans Insurance S - DVI If you re disabled because of an injury or illness caused or made worse by your active service , continue your life insurance beyond 2 years after you leave the military", "session_id": "doc2dial_1166"}
{"topic_shift": true, "utterance": "How do I know which life insurance program I m eligible for?", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "Different programs cover Veterans VGLI , service members SGLI , and family members FSGLI . You may also be able to get short - term financial coverage through TSGLI to help you recover from a traumatic severe injury", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "if I am disabled due to an injury made worse by my active duty", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "And if you re disabled because of an injury or illness caused or made worse by your active service , you may be able to get coverage through S - DVI to continue your life insurance beyond 2 years after you leave the military .", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "If you finish my military shift soon", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "yes that's my case", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "you ll need to get new coverage quickly . In some cases , you must act within 120 days of leaving the military to be sure there s no break in your coverage .", "session_id": "doc2dial_1166"}
{"topic_shift": false, "utterance": "I was just wondering if you could tell me if there is some sort of assistance available for family members who care for a Veteran with disabilities?", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "Yes there is a program of Comprehensive Assistance for family caregivers.", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "How would one go about applying for assistance?", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "VA would like to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home. It is best for you to find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply.", "session_id": "doc2dial_3771"}
{"topic_shift": true, "utterance": "What are the requirements for me to get this type of benefit?", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "You will qualify for the program based on your Veteran's qualifications. You may be eligible if the Veteran you are caring for meets both of the requirements list for benefits.", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "Could you please tell me what the requirements are?", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "Both of the requirements I am about to tell you must be true. The Veteran you are caring for must have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active - duty service on or after September 11 , 2001, and because they can't perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury they need personal care services.", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "Both of the requirements are true in this case.", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "Is the Veteran unable to perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury?", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "Yes he is unable to perform activities relating to daily living.", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "It seems that you will be able to receive benefits as explained.", "session_id": "doc2dial_3771"}
{"topic_shift": true, "utterance": "Is the VA working towards making it possible for more family caregivers getting access to this program?", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "Yes they are. Firstly family caregivers of Veterans who were seriously injured in the line of duty on or before May 7, 1975, will become eligible for this program. After 2 years  family caregivers of Veterans who were seriously injured in the line of duty between May 7, 1975, and September 10, 2001, will  also become eligible.", "session_id": "doc2dial_3771"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about The Graduate Payment Plan", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "Payments are made for up to 10 years between 10 and 30 years for consolidation loans.", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "Are your income low now?", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "If your income is low now, but you expect it to increase steadily over time, this plan may be right for you.", "session_id": "doc2dial_3017"}
{"topic_shift": true, "utterance": "What type of loans can I be eligible for?", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "The following loans from the William D. Ford Federal Direct Loan Direct Program and the FFEL Federal Family Education Loan Program are eligible for the Graduated Repayment Plan:", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "What type of loans can I be eligible for?", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "The following loans from the William D. Ford Federal Direct Loan Direct Program and the FFEL Federal Family Education Loan Program are eligible for the Graduated Repayment Plan:", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "What programs are eligible for the Graduate Payment Plan?", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "William D. Ford Federal Direct Loan Direct Program and Federal Family Education Loan Program FFEL", "session_id": "doc2dial_3017"}
{"topic_shift": true, "utterance": "And what about the monthly payments for consolidation loans?", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "of course we can help you with your monthly payments", "session_id": "doc2dial_3017"}
{"topic_shift": false, "utterance": "What are the steps in the process of applying for disability for a child?", "session_id": "doc2dial_769"}
{"topic_shift": true, "utterance": "After you have reviewed the Child Disability Starter Kit which answers common questions about applying for SSI benefits for children, then you should work on the worksheet that will help you gather the information that you will need.", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "Do you need assistance completing the application process?", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "I do.  This is all very confusing to me and I want to ensure that I do this right.", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "You can take your time doing this.  After you start a Child Disability Report you can always use your re-entry number to return to working on the report online.", "session_id": "doc2dial_769"}
{"topic_shift": true, "utterance": "Is there a way to find all the necessary information in order to apply for disability for a child?", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "You will need to complete and Application for Supplemental Security Income and a Child Disability Report.  The report collects information about the child's disabling condition and how it affects his/her ability to function.", "session_id": "doc2dial_769"}
{"topic_shift": true, "utterance": "What are the steps in the application process?", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "You need to fill out the online Child Disability Report.  At the end of this report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "What is the signature at the end of the report for?", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "That is for you to give the child's doctor permission to give us information about his/her disability.", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "If I need further help with this, is there a TTY number that I can use for assistance?", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "Yes.  You can call our toll-free TTY number at 1-800-325-0778.", "session_id": "doc2dial_769"}
{"topic_shift": false, "utterance": "I let my insurance lapse and DMV has suspended my registration. I need to know how much I'll have to pay to have the suspension removed.", "session_id": "doc2dial_2309"}
{"topic_shift": true, "utterance": "Sorry to hear that. I'll be happy to help you with this. Your Suspension Order that you received from the DMV will show you how much you will need to pay. The amount owed will depend on how long your insurance was lapsed.", "session_id": "doc2dial_2309"}
{"topic_shift": false, "utterance": "Has your insurance lapsed for more than 25 days?", "session_id": "doc2dial_2309"}
{"topic_shift": false, "utterance": "Yes, it's been longer than that.", "session_id": "doc2dial_2309"}
{"topic_shift": false, "utterance": "Okay. For future reference, an insurance lapse of less than 25 days will require you to pay a civil penalty of $200. In this case, you would get to keep your plates. If you choose to surrender your plates, the penalty would be a 25 day suspension of your registration.", "session_id": "doc2dial_2309"}
{"topic_shift": true, "utterance": "Thanks for the information. Can I pay the penalty online?", "session_id": "doc2dial_2309"}
{"topic_shift": false, "utterance": "Yes, but you will need the Suspension Order that states you are eligible to pay a civil penalty.", "session_id": "doc2dial_2309"}
{"topic_shift": true, "utterance": "What is the penalty for letting my insurance lapse for 90 days?", "session_id": "doc2dial_2309"}
{"topic_shift": false, "utterance": "An insurance lapse of 90 days will result in a $900 fine. Again, you would have the option to pay the penalty and keep your plates or surrender them and serve a 90 day registration suspension.", "session_id": "doc2dial_2309"}
{"topic_shift": true, "utterance": "How can I find more information about this topic?", "session_id": "doc2dial_2309"}
{"topic_shift": false, "utterance": "You can find more information on our website under Insurance.", "session_id": "doc2dial_2309"}
{"topic_shift": true, "utterance": "So, if I pay the civil penalty, I would be allowed to keep my plates?", "session_id": "doc2dial_2309"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_2309"}
{"topic_shift": false, "utterance": "tell me about Disability housing grants for Veterans?", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently .s   [3] Changing a home might involve installing ramps or widening doorways .s   [4] Find out if you re eligible for a disability housing grant and how to apply .s", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "How do I know if I'm eligible for a disability housing grant?", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "We can give you the information", "session_id": "doc2dial_1600"}
{"topic_shift": true, "utterance": "Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "Can I get a Specially Adapted Housing (SAH) grant and how much funding does this grant offer?", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "You may be able to get an SAH grant if you re using the grant money to buy , build , or change your permanent home a home you plan to live in for a long time and you meet both of the requirements", "session_id": "doc2dial_1600"}
{"topic_shift": true, "utterance": "?", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "You or a family member own or will own the home?", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "You have a qualifying service - connected disability?", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "You are able to get an SHA grant", "session_id": "doc2dial_1600"}
{"topic_shift": false, "utterance": "I was just wondering if i need insurance to register my vehicle?", "session_id": "doc2dial_1833"}
{"topic_shift": true, "utterance": "yes, the DMV requires you to have insurance in order to register your vehicle.", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "would you like me to tell you some more information?", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "Yes, please", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "sure. When you get insurance there are 2 ways that your insurance company will provide you with in order to provide you with proof that your insurance has been accepted.It will either give you 2 original NY State Insurance ID Cards or provide you with access to an electronic version of your NY State Insurance ID Card", "session_id": "doc2dial_1833"}
{"topic_shift": true, "utterance": "Will the DMV accept a copy of my insurance ID card?", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "Yes, however, the card will not be accepted by the DMV if there are issues with the barcode reader being unable to scan or read the barcode.", "session_id": "doc2dial_1833"}
{"topic_shift": true, "utterance": "When do I need to register my vehicle?", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "You must register it within 180 days once your insurance ID card has been accepted", "session_id": "doc2dial_1833"}
{"topic_shift": true, "utterance": "so, i must get insurance in order to register my vehicle?", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1833"}
{"topic_shift": true, "utterance": "does the name on my application form and my insurance ID card need to be the same?", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1833"}
{"topic_shift": true, "utterance": "Do I have to get my insurance from New York? Do you accept out-of-state insurance?", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "No, we do not accept out-of-state insurance. The insurance must be from New York", "session_id": "doc2dial_1833"}
{"topic_shift": false, "utterance": "If I apply for a child (under 18 years old) for Disability benefits, what are the steps?", "session_id": "doc2dial_782"}
{"topic_shift": true, "utterance": "REVIEW the Child Disability Starter Kit . This kit answers common questions about applying for Supplemental Security Income SSI benefits for children , and includes a worksheet that will help you gather the information you need .", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "do you want to contact social security?", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "Should I fill out a report?", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "If the Child Disability Report online. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about your disability.", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "If i do not want to do this report online or you need help", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "you can call us toll - free at 1 - 800 - 772 - 1213 .", "session_id": "doc2dial_782"}
{"topic_shift": true, "utterance": "How to request a To request a child", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report", "session_id": "doc2dial_782"}
{"topic_shift": true, "utterance": "If i are deaf or hard - of - hearing", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778", "session_id": "doc2dial_782"}
{"topic_shift": false, "utterance": "Hello. I have some questions about traffic violations. Can you give me some information?", "session_id": "doc2dial_2484"}
{"topic_shift": true, "utterance": "Of course. Do you want to know what happens if you plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2484"}
{"topic_shift": false, "utterance": "No, I already read about that.", "session_id": "doc2dial_2484"}
{"topic_shift": true, "utterance": "Are you wondering if you can plead or pay a TVB traffic ticket that you received while riding a bicycle online?", "session_id": "doc2dial_2484"}
{"topic_shift": false, "utterance": "No, I don't ride a bicycle.", "session_id": "doc2dial_2484"}
{"topic_shift": true, "utterance": "Are you an attorney and would you like how to schedule TVB hearings for your clients?", "session_id": "doc2dial_2484"}
{"topic_shift": false, "utterance": "No, I'm not an attorney. How do you get this strange idea?", "session_id": "doc2dial_2484"}
{"topic_shift": true, "utterance": "I think it's better if I ask the questions. How long does it take for a ticket to be reported to the DMV?", "session_id": "doc2dial_2484"}
{"topic_shift": false, "utterance": "In some cases it can take several days for a ticket to be reported to the DMV.", "session_id": "doc2dial_2484"}
{"topic_shift": true, "utterance": "Alright. Is it possible to pay a TVB ticket at a TVB office near me?", "session_id": "doc2dial_2484"}
{"topic_shift": false, "utterance": "Yes, you can plead to or pay a TVB ticket , and schedule a hearing at a Traffic Violations Bureau TVB. You can not plead to or pay a TVB ticket, or schedule a hearing at a regular DMV Issuing Office.", "session_id": "doc2dial_2484"}
{"topic_shift": true, "utterance": "Can you suggest a topic to me?", "session_id": "doc2dial_2484"}
{"topic_shift": false, "utterance": "Tickets.", "session_id": "doc2dial_2484"}
{"topic_shift": false, "utterance": "I'm from another state and recently came to NY. Can you walk me through the process of exchanging my driver license?", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "Did you move to New York State and become a resident?", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "No, I am not a resident of NY.", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "Can you tell me how to exchange my old driver license for a NY license?", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "Of course, I can tell you all about exchanging your out-of-state driver license.", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "Great. So how long do I have to get a NY license after I move to NY?", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "You must get a New York State driver license within 30 days.", "session_id": "doc2dial_3942"}
{"topic_shift": true, "utterance": "What if I have a driver license from another country and a NY learner permit? Can I drive in NY without somebody else?", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "Yes. Your valid foreign driver license allows you to drive without a supervising driver. You can drive on any street, road, highway, bridge, or tunnel, except in a DMV road test area.", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "Is your driver license printed in any language except English?", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "No, I'm actually from England. So my license is printed in English.", "session_id": "doc2dial_3942"}
{"topic_shift": false, "utterance": "I have a problem on which I need your advice. I haven't received my health card for veterans in the mail and I fear it might have gotten lost.", "session_id": "doc2dial_1199"}
{"topic_shift": true, "utterance": "Has it been more than 10 days since you've had your picture taken and you haven't received your card yet?", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "Yes,I haven't received anything.", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "In that case, please call the VA medical center where you had your picture taken, or call us at 877-222-8387.", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "During which times can I call you?", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1199"}
{"topic_shift": true, "utterance": "Great. So what should I do, once I reported that my card is lost?", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "Have you changed your medical center since getting your original card?", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "No, I'm still at the same center as before.", "session_id": "doc2dial_1199"}
{"topic_shift": true, "utterance": "Look, I'd love to do this over the phone but I'm hard of hearing. Do you have a number for that?", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "Of course. Simply call TTY: 711.", "session_id": "doc2dial_1199"}
{"topic_shift": true, "utterance": "Will do, let me write down that number. One more question, if I may. I have never used my card, what can I use it for?", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "You'll use your Veteran Health Identification Card (VHIC) to check in to your appointments at VA medical centers. This secure ID card keeps your personal information safe while giving us the information we need to easily access your VA health record.", "session_id": "doc2dial_1199"}
{"topic_shift": false, "utterance": "Hello there. How are you doing? I came here because I wanted to find out more about the entry of addresses for DMV records.", "session_id": "doc2dial_2490"}
{"topic_shift": true, "utterance": "Of course. You should know that New York State law requires you to report a change of residence to the DMV within 10 days.", "session_id": "doc2dial_2490"}
{"topic_shift": false, "utterance": "Did you submit a mailing address change online , and do you NOT have a residence address on file with the DMV?", "session_id": "doc2dial_2490"}
{"topic_shift": false, "utterance": "No, I do have a residence address on file.", "session_id": "doc2dial_2490"}
{"topic_shift": true, "utterance": "I've already gone through the basics. My questions are a bit more specific than that. For example, where do I find the number of a document?", "session_id": "doc2dial_2490"}
{"topic_shift": false, "utterance": "The document number is 8 or 10 characters, and is printed on the lower right corner of your DMV photo document, or on the back for documents issues after January 29, 2014. The 8 character format is all numeric.", "session_id": "doc2dial_2490"}
{"topic_shift": false, "utterance": "Good to know. I was also asked for my SSN, why is that?", "session_id": "doc2dial_2490"}
{"topic_shift": false, "utterance": "Entering the last 4 digits of your SSN is used only to help identify you for the transaction.", "session_id": "doc2dial_2490"}
{"topic_shift": true, "utterance": "What if I already have a residence address on file with the DMV?", "session_id": "doc2dial_2490"}
{"topic_shift": false, "utterance": "In that case you are not required to change it when you change your mailing address, but you can change the residence address if you want to.", "session_id": "doc2dial_2490"}
{"topic_shift": true, "utterance": "OK. And what should I do for bulk manual orders for public or private organizations?", "session_id": "doc2dial_2490"}
{"topic_shift": false, "utterance": "Simply use the online DMV Manual Order transaction. For public organizations there is no fee for bulk orders. For private organizations there is a charge of $ 1.00 per manual for bulk orders and a minimum order of 25 manuals.", "session_id": "doc2dial_2490"}
{"topic_shift": false, "utterance": "My plates have been stolen. Can you please tell me what steps to take? I'm very concerned and don't know what to do.", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "Of course. First you must surrender the vehicle registration to the DMV.", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "Are two of your vehicle plates lost, stolen or destroyed?", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "Yes, both plates have been stolen.", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "In that case you need to notify the police, and ask the police to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.", "session_id": "doc2dial_3956"}
{"topic_shift": true, "utterance": "Wha should I do if my vehicle was stolen?", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "Your insurance company will: 1) give you 2 barcoded original NY State Insurance ID cards or provide you with access to your digital electronic NY State Insurance ID Card 2) send an electronic notice of insurance coverage to the DMV (your insurance agent or broker cannot file this notice) Your NY State Insurance ID cards and the electronic notice together verify your coverage. We need both. For more information about stolen and recovered vehicles you can visit our website.", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "Would you like to know what other acceptable proofs are there?", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "For other acceptable proofs see Proofs of Identity for Registration and Title (ID-82) on our website.", "session_id": "doc2dial_3956"}
{"topic_shift": true, "utterance": "What if my plates were lost or destroyed?", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "Then you will need to pay for the new plates, and a fee of $ 3.75 to issue a new registration. The fee for plates are $ 25 for a set of 2 plates.", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "I see. And how can I get new plates to replace the lost ones?", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "You may request a new set of plates at a DMV office, provided you bring the required documents with you.", "session_id": "doc2dial_3956"}
{"topic_shift": false, "utterance": "Hello, I would like to know about Social Security Credits", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "of course You must obtain at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_796"}
{"topic_shift": true, "utterance": "and can you please indicate the number of credits needed for survivors benefits?", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "The number of credits needed for family members to be eligible for survivor benefits depends on their age when they die. The younger you are, the less credits needed.", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "Are you already receiving retirement or disability benefits at the time of your family member's death?", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "Si ya estoy recibiendo beneficios de jubilaci\u00f3n", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "If you are already receiving retirement or disability benefits at the time of your death, we will pay your survivors based on that right. We will not have to determine your credits again.", "session_id": "doc2dial_796"}
{"topic_shift": true, "utterance": "If the person was born after 1928, how much credit does she need?", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "you need 40 credits to qualify for retirement.", "session_id": "doc2dial_796"}
{"topic_shift": true, "utterance": "can profit change?", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "The amount of earnings needed to obtain a credit may change each year. In 2020, you earn a Social Security or Medicare credit for every $ 1,410 in covered earnings each year. You must earn $ 5,640 to earn a maximum of four credits per year.", "session_id": "doc2dial_796"}
{"topic_shift": true, "utterance": "and what requirements do I need to meet to be eligible for disability benefits?", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "The number of credits needed to complete the recent work test depends on your age. The rules are as follows", "session_id": "doc2dial_796"}
{"topic_shift": false, "utterance": "I need to know if I have to get insurance to register my vehicle.", "session_id": "doc2dial_1827"}
{"topic_shift": true, "utterance": "Yes, this is a requirement to register a vehicle in New York, you have to have auto liability insurance.", "session_id": "doc2dial_1827"}
{"topic_shift": true, "utterance": "Will the DMV accept a fax of my Insurance identification card?", "session_id": "doc2dial_1827"}
{"topic_shift": false, "utterance": "Yes, but make sure it's clearly legible. If the DMV barcode reader can't scan the barcode your card will be rejected.", "session_id": "doc2dial_1827"}
{"topic_shift": true, "utterance": "How much last the registration for a motorcycle?", "session_id": "doc2dial_1827"}
{"topic_shift": false, "utterance": "It lasts for 1 year.", "session_id": "doc2dial_1827"}
{"topic_shift": true, "utterance": "Do the names on my vehicle registration application and insurance identification card have to match?", "session_id": "doc2dial_1827"}
{"topic_shift": false, "utterance": "Yes, the names must be the same in both documents.", "session_id": "doc2dial_1827"}
{"topic_shift": true, "utterance": "will the insurance company give insurance proof after getting the insurance?", "session_id": "doc2dial_1827"}
{"topic_shift": false, "utterance": "yes, the insurance company will issue proof of insurance in two ways.", "session_id": "doc2dial_1827"}
{"topic_shift": false, "utterance": "Good afternoon. I'm looking for information related to disability programs.", "session_id": "doc2dial_966"}
{"topic_shift": true, "utterance": "OK, no problem. We can help you with information related to the VA disability rating and what to do next.", "session_id": "doc2dial_966"}
{"topic_shift": true, "utterance": "Do you receive any benefit right now?", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "Very kind of you. Thank you. No right now I don't receive any benefit, but I would like to know more about it.", "session_id": "doc2dial_966"}
{"topic_shift": true, "utterance": "I would like to know how can I get access to this help program.", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "You need to prepare a VA disability file, so you can send it.", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "What happens if I get divorced or something?", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "In that case, you need to see how you can remove any dependent from your VA disability benefits.", "session_id": "doc2dial_966"}
{"topic_shift": true, "utterance": "It's there any kind of nursing help or something for veterans?", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "Yes, there are. We can help you through the VA nursing homes and the health care homes.", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "How can I apply for that?", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "We can provide you all the information you might need.", "session_id": "doc2dial_966"}
{"topic_shift": true, "utterance": "I can receive any tax reduction as a veteran under your program?", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "Thee is a monthly tax-free payment to veterans who got sick or injured during their service.", "session_id": "doc2dial_966"}
{"topic_shift": false, "utterance": "can you give me details of More information about VA mental health services", "session_id": "doc2dial_972"}
{"topic_shift": true, "utterance": "Get answers to other questions you may have about our services", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "you don t qualify for VA health care", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "you may still be able to get certain health care services , like care for needs linked to military sexual trauma", "session_id": "doc2dial_972"}
{"topic_shift": true, "utterance": "How do I contact the SAMHSA National Helpline?", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "Call 1800 - 662-HELP 800 - 662 - 4357Learn more about the helpline", "session_id": "doc2dial_972"}
{"topic_shift": true, "utterance": "If I have hearing loss, who do I call?", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "If you have hearing loss , [140] call TTY : 800 - 877 - 8339 . We re here Monday through Friday , 8:00 a.m. to 8:00 p.m.", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "if I don't qualify for VA health care", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "if you don t qualify for VA health care", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "how do i contact a licensed psychologist or social worker", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "Contact Coaching into Care onlinesOr call 888 - 823 - 7458 , Monday through Friday , 8:00 a.m. to 8:00 p.m.", "session_id": "doc2dial_972"}
{"topic_shift": false, "utterance": "How can I use the benefits planner?", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "Social Security can give you, your spouse,, and other eligible family members with benefits.", "session_id": "doc2dial_225"}
{"topic_shift": true, "utterance": "Can my spouse get benefits?", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "Your spouse or divorced spouse can get benefits under Social Security.", "session_id": "doc2dial_225"}
{"topic_shift": true, "utterance": "Is there a way to estimate survivor benefits?", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "You can use one of our benefit calculators to estimate future retirement, disability, and survivors benefits.", "session_id": "doc2dial_225"}
{"topic_shift": true, "utterance": "What if I want to apply for benefits online?", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "Do you want to apply for benefits online?", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "Yes, I want to apply for benefits online.", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "You can complete your application online.  You will need to agree to terms of service and create a log in.", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "What happens if you are a spouse or divorced spouse of a retired or disabled worker?", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "You can fill out your application for monthly benefits or just Medicare online within 3 months of age 62 or older.", "session_id": "doc2dial_225"}
{"topic_shift": false, "utterance": "I have received a TVB ticket. Can you please explain what steps I have to take to answer it?", "session_id": "doc2dial_2645"}
{"topic_shift": true, "utterance": "You can answer most TVB tickets online. You can either schedule a hearing for the traffic ticket, or you can pay the fine and surcharge with your credit card.", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "Would you like more information about this?", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "No, but I do have some other questions.", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "So, you said that I can answer my TVB ticket online, correct?", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "Yes, you can answer most TVB tickets online.", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "Would you like to answer your ticket by mail?", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "Sure, that is a valid option for me.", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "To do so, enter your plea on the ticket and include the appropriate fee if pleading guilty.", "session_id": "doc2dial_2645"}
{"topic_shift": true, "utterance": "What if I want to answer a ticket for a violation that results in 5 points?", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "In that case you need to contact the court directly.", "session_id": "doc2dial_2645"}
{"topic_shift": false, "utterance": "There is an issue with the automotive business Smith automotive", "session_id": "doc2dial_2123"}
{"topic_shift": true, "utterance": "Did you alredy file a claim?", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "I have yet to do so", "session_id": "doc2dial_2123"}
{"topic_shift": true, "utterance": "First we suggest to resolve the issue with the management", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "that did not work", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "Ok, so sorry to hear that. you must submit a Vehicle Safety Complaint Report PDF [ 2 ] VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit .", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "download the complaint report available at the link above to your personal device .", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "Will copies of them work?", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "Copies of work orders and invoices are proof of your attempts to resolve the problem .2", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "can I email them?", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "Attach and then email the completed report as well as any supporting documents to", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "What is the new york lemon law?", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "please see Lemon Law Complaints", "session_id": "doc2dial_2123"}
{"topic_shift": false, "utterance": "Can you tell me if death benefits are available through Social Security?", "session_id": "doc2dial_543"}
{"topic_shift": true, "utterance": "Yes, a one time payment of $255 could be paid to the surviving spouse if living with the deceased or was receiving certain benefits.", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "Is there no surviving spouse?", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "Yes, I would be the surviving spouse.", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "Then the payment would be made to a child that is eligible for benefits on the deceased records.", "session_id": "doc2dial_543"}
{"topic_shift": true, "utterance": "Can you tell me what family members may be eligible?", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "Do you have a stepchild, grandchild, step grandchild, or adopted child could be eligible.", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "Yes, I do have a child that is would be eligible.", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "Were there parents dependent on the deceased?", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "No, that is not the case.", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "Then they are not eligible.", "session_id": "doc2dial_543"}
{"topic_shift": true, "utterance": "What if I already get benefits as a spouse?", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "Actually, you benefit will automatically change over to survivors benefits once we receive the report of death.", "session_id": "doc2dial_543"}
{"topic_shift": false, "utterance": "What happens if I am convicted of an alcohol or drug-related violation in New York State?", "session_id": "doc2dial_2137"}
{"topic_shift": true, "utterance": "Have you been convicted of an alcohol or drug driving related offense?", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "your license or privilege to drive in New York State will be revoked or suspended. However, you may be eligible for a conditional license or a conditional driving privilege if you participate in New York State s Impaired Driver Program IDP previously known as Drinking Driving Program DDP or an approved out - of - state program", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "What happens if I am probation for this offense?", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "you must bring written permission from the sentencing court , or your probation officer , that allows you to apply for a license", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "What happens if I have a continuation?", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "Your suspension or revocation will begin 20 days after sentencing", "session_id": "doc2dial_2137"}
{"topic_shift": true, "utterance": "I have a DWI, what happens then?", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "You will be required to pay a driver responsibility assessment each year for the next three years", "session_id": "doc2dial_2137"}
{"topic_shift": true, "utterance": "What happens if I am convicted of driving under suspension or revocation?", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "You may be fined and you may be sentenced to jail and/or probation. In addition the police may impound the vehicle you were driving when arrested", "session_id": "doc2dial_2137"}
{"topic_shift": true, "utterance": "What's the difference between DDP and IDP?", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "They are the same thing, the terms are used interchangeably.", "session_id": "doc2dial_2137"}
{"topic_shift": false, "utterance": "Can I eventually go back to work if I'm receiving disability benefits?", "session_id": "doc2dial_557"}
{"topic_shift": true, "utterance": "Most people do prefer to work instead of getting staying with a disability benefit. Is that your case?", "session_id": "doc2dial_557"}
{"topic_shift": false, "utterance": "Not really, but I'm just curious about it.", "session_id": "doc2dial_557"}
{"topic_shift": true, "utterance": "For how long can I continue to get the disability benefits?", "session_id": "doc2dial_557"}
{"topic_shift": false, "utterance": "In most cases, for as long as you are disabled.", "session_id": "doc2dial_557"}
{"topic_shift": false, "utterance": "Are there any exceptions?", "session_id": "doc2dial_557"}
{"topic_shift": false, "utterance": "You could stop getting the benefits under certain circumstances, like if your health improves to the point that you are no longer considered disabled and can go back to work.", "session_id": "doc2dial_557"}
{"topic_shift": true, "utterance": "Can you recommend me publications to read more about disability beneftis?", "session_id": "doc2dial_557"}
{"topic_shift": false, "utterance": "Yes sure. You can read the publications Disability Beneftis, What you Need to Know When you Get Social Security and How we Decide if you Still Have a Qualifying Disability.", "session_id": "doc2dial_557"}
{"topic_shift": true, "utterance": "And about Social Security work incentives?", "session_id": "doc2dial_557"}
{"topic_shift": false, "utterance": "You can read Working While Disabled and How We Can Help.", "session_id": "doc2dial_557"}
{"topic_shift": false, "utterance": "how do I file a complaint on my school's financial aid office?", "session_id": "doc2dial_3229"}
{"topic_shift": true, "utterance": "Do you believe your school is not administering federal student aid funds properly?", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "no, not overall maybe they are but I think they messed my aid up", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "what if I think they may have given some of my aid to someone else?", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "I can link you to a page where you can Learn about identity theft and how to report it to our Office of Inspector General Hotline", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "can I just file a complaint because they didn't follow policy and they messed up what I should be getting?", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "Yes, you can submit a complaint if you feel that your school calculated your eligibility for federal student grants, loans, or work-study incorrectly", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "am I right to assume I am dealing with the school when they give out aid or is it run by the federal government?", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "Your college or career school not the U.S. Department of Education will distribute your financial aid.", "session_id": "doc2dial_3229"}
{"topic_shift": true, "utterance": "Do you also have info on how to apply for army ROTC scholarships?", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "You can call 1-888-550-ARMY or visit the Army ROTC web page to get application packets or more information about eligibility", "session_id": "doc2dial_3229"}
{"topic_shift": false, "utterance": "Hello I need information about Veterans Burial, I want to know what happens if I do not qualify for Burial Benefits", "session_id": "doc2dial_1358"}
{"topic_shift": true, "utterance": "If that is your case, we will send you a denial decision letter explaining the reasons or the basis for our denial. We will also send you a form called Your Rights to Seek Additional Review of our VA Form 20 - 0998 decision along with your denial letter. This form explains your rights to appeal or request another review, and how to present more evidence.", "session_id": "doc2dial_1358"}
{"topic_shift": true, "utterance": "want to know how much time do you have to appeal the decision or request another review?", "session_id": "doc2dial_1358"}
{"topic_shift": false, "utterance": "yes, could you please inform me", "session_id": "doc2dial_1358"}
{"topic_shift": false, "utterance": "good all Depends on the option you use to request a review or appeal. Each option has a different time requirement.", "session_id": "doc2dial_1358"}
{"topic_shift": true, "utterance": "ok thanks for the info, and if i qualify for this benefit what should i expect from the folder they send me?", "session_id": "doc2dial_1358"}
{"topic_shift": false, "utterance": "Your folder will include: s\u00a0\u00a0 A letter informing you if you can be buried in a VA national cemetery. This is called your pre-need decision letter.", "session_id": "doc2dial_1358"}
{"topic_shift": true, "utterance": "Can my relative or authorized representative still request my burial in a VA national cemetery at the time of need?", "session_id": "doc2dial_1358"}
{"topic_shift": false, "utterance": "Yes, personal circumstances and laws can change previous eligibility decisions. We will make the final decision as to whether you qualify for burial at the time of need.", "session_id": "doc2dial_1358"}
{"topic_shift": true, "utterance": "where can i update my information?", "session_id": "doc2dial_1358"}
{"topic_shift": false, "utterance": "You can update your information at any time. Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. to help her in whatever she needs", "session_id": "doc2dial_1358"}
{"topic_shift": true, "utterance": "What must my family members do to request my burial at the time of need?", "session_id": "doc2dial_1358"}
{"topic_shift": false, "utterance": "At the time of need, the person organizing your burial should call the National Cemetery Programming Office at 800 - 535 - 1117 to request a burial. They will need your pre-need eligibility determination letter at that time.", "session_id": "doc2dial_1358"}
{"topic_shift": true, "utterance": "What if I change my mind and don't want to be buried in a VA National Cemetery?", "session_id": "doc2dial_1358"}
{"topic_shift": false, "utterance": "Your family members can make arrangements for your burial in a private cemetery, even if we have already sent you a decision letter prior to need. There is no need to contact VA about this change of plans.", "session_id": "doc2dial_1358"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2889"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "Yes, I have read that.", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "Then you should know that the SSA calculates and returns to the U.S. Department of Education the Department the mean and median annual earnings of a cohort of students who completed the GE program during a specified cohort period.", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "Oh, so the SSA calculates the sum?", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_2889"}
{"topic_shift": true, "utterance": "What other information does the data spreadsheet contain?", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "Information on the Debt to Earnings data spreadsheet includes institution information, program information, D/E Annual Earnings Rates and D/E Discretionary Income Rates including transitional rates for relevant programs with the numbers used to calculate those rates, earnings data, and program appeal status.", "session_id": "doc2dial_2889"}
{"topic_shift": true, "utterance": "What about the discretionary income rate?", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "Rates less than or equal to 20 % are passing rates, rates greater than 20 % but less than or equal to 30 % are zone rates, and rates greater than 30 % are failing rates.", "session_id": "doc2dial_2889"}
{"topic_shift": false, "utterance": "Good afternoon, I'm looking for some information about the Benefits planner.", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "Sure. It's something available to you and other family members by Social Security in certain event or circumstances.", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "I see. So, any of member under my family can be provided with those benefits?", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "That's right. Any from your spouse, to other eligible family members.", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "That kind of benefits apply when i retire, isn't?", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "Correct. Plus, you can apply for those in cases when you get disabled or death occurs.", "session_id": "doc2dial_231"}
{"topic_shift": true, "utterance": "Umm, i would prefer to avoid that last one, but is good to know the criteria. Say, what can i do if i already have a significant amount of Social Security credits, allowing me to qualify?", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "If you have those, you can proceed and use our retirement estimator for a personalized estimate of your retirement benefits. The estimator is instant, and you can use different dates and ages for a better retirement date.", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "And if happens that i don't have enough points? What do i do?", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "Then you can go and use one of our benefit calculator, so you can estimate your future retirement, disability or survivor benefits.", "session_id": "doc2dial_231"}
{"topic_shift": true, "utterance": "These things can be completed using the computer, right?", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "Are you goind to try it online?", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "No, i'm only curious about it.", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "In any cse, you would be willing to do that process, even if we are not able to process your request?", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "Sure, why not.", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "Good. An don't worry, if we are unable to do that, will send you information to contact us.", "session_id": "doc2dial_231"}
{"topic_shift": false, "utterance": "How to change my address", "session_id": "doc2dial_2651"}
{"topic_shift": true, "utterance": "Do you want to know how to update your address on your license, permit or identification, vehicle registration and title?", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2651"}
{"topic_shift": true, "utterance": "you want to know how is the process Online through MyDMV", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "To change the address on your license , permit , non - driver ID and/or registration , you will need the ID number and document number from your New York State", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "you lost your document , renewed or ordered a new one recently and have not received it in the mail yet?", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2651"}
{"topic_shift": true, "utterance": "can you give me details of At a DMV office", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "Unless you need to change your name or you want a new photo on your license or non - driver ID", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "Unless you need to change your name or you want a new photo on your license or non - driver ID", "session_id": "doc2dial_2651"}
{"topic_shift": true, "utterance": "How is the process by mail?", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "To change your license , permit , non - driver ID and/or the address on your registration , mail a completed Address Change pdf [ 4 ] MV-232 form to", "session_id": "doc2dial_2651"}
{"topic_shift": false, "utterance": "I need help from someone", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "Are you\u00a0a Veteran in a mental health crisis and thinking about hurting yourself or do you know a Veteran who is considering hurting him or herself?", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "It is me", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "Okay, you are not alone and we can get you help", "session_id": "doc2dial_1370"}
{"topic_shift": true, "utterance": "do you have a phone number I can call if I'm hearing disabled?", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "You can call TTY: 800-799-4889", "session_id": "doc2dial_1370"}
{"topic_shift": true, "utterance": "Do you have any information I can read online for someone that just came home from the service?", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "You can visit the Coaching Into Care website", "session_id": "doc2dial_1370"}
{"topic_shift": true, "utterance": "if I call in or walk in who can I talk to?", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "You can talk to our Veterans Crisis Line responders.  Many of them are Veterans and they can provide free confidential help 24/7.", "session_id": "doc2dial_1370"}
{"topic_shift": true, "utterance": "Do you have a program that will provide help as I need it?", "session_id": "doc2dial_1370"}
{"topic_shift": true, "utterance": "Do you want ongoing support from VA to get your life back on track?", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "Okay, our specially trained suicide prevention coordinators can help you get the counseling and services you need.  We also have Vet Centers that can help you and your family readjust to life at home after you have returned from serving in a combat zone.  and our Veterans Benefits Administration offices can help you access benefits", "session_id": "doc2dial_1370"}
{"topic_shift": false, "utterance": "What if a person has a security freeze on their credit report?", "session_id": "doc2dial_3567"}
{"topic_shift": true, "utterance": "does that apply to you", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "If you have a security freeze , fraud alert , or both on your credit repor", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "who reinstates it?", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "the Identity Services Provider mayautomatically reinstate it after your temporary lift expires", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "Can I get more security alerts?", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "For more information on security freezes and fraud alerts , [18] read the Federal Trade Commission s Credit Freeze FAQs .", "session_id": "doc2dial_3567"}
{"topic_shift": true, "utterance": "can I share my account with someone?", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "No it can only be used by you", "session_id": "doc2dial_3567"}
{"topic_shift": true, "utterance": "how do I create an account?", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "To create a my Social Security account , [3] you ll be askedto :s Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know", "session_id": "doc2dial_3567"}
{"topic_shift": false, "utterance": "Can anyone apply for retirement benefits online?", "session_id": "doc2dial_219"}
{"topic_shift": true, "utterance": "You can apply online for retirement benefits or benefits as a spouse.", "session_id": "doc2dial_219"}
{"topic_shift": true, "utterance": "How do I know if there is a problem with my online application?", "session_id": "doc2dial_219"}
{"topic_shift": false, "utterance": "You will get a message that tells you there is a problem and what actually caused it.", "session_id": "doc2dial_219"}
{"topic_shift": true, "utterance": "What do I need to do about Medicare?", "session_id": "doc2dial_219"}
{"topic_shift": false, "utterance": "You can still use if you all ready have Medicare?", "session_id": "doc2dial_219"}
{"topic_shift": false, "utterance": "No I don't have Medicare.", "session_id": "doc2dial_219"}
{"topic_shift": true, "utterance": "What other things should I think about before making my decision?", "session_id": "doc2dial_219"}
{"topic_shift": false, "utterance": "You need to read other things to consider for information on when to take your benefits.", "session_id": "doc2dial_219"}
{"topic_shift": true, "utterance": "Is there a Social Security online retirement application that I can complete?", "session_id": "doc2dial_219"}
{"topic_shift": false, "utterance": "Yes, social security offers an online application you can complete in as little as 15 minutes because it is so easy.", "session_id": "doc2dial_219"}
{"topic_shift": false, "utterance": "Hello. Good day. What can I do if my vehicle complies with the california emissions standard but I don't have the MCO?", "session_id": "doc2dial_2679"}
{"topic_shift": true, "utterance": "No problem. Have you tried to certificate it by your own or with your automobile dealer?", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "No, I have not done that yet.", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "Is there any problem if the vehicle was registered to me in another state, while I was living there?", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "There won't be any kind of problem, as long as it get the exempt from the california emission standard.", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "So, I won't have any problem with the NY state standards?", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "That's right. But you still need to know it is subject to the NY State safety and emissions inspection requirement.", "session_id": "doc2dial_2679"}
{"topic_shift": true, "utterance": "On which case my vehicle must comply with the california emissions standard?", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "Your vehicle must comply with the california emissions standard if it has less than 7,500 miles on the odometer and is a model year of 1996 or newer passenger vehicle.", "session_id": "doc2dial_2679"}
{"topic_shift": true, "utterance": "O.K., but what information do I need to look to be sure that my vehicle meets the standards?", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "You just need to check  for the manufacturer's certificate of origin and the emission label under the hood.", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "Alright. And what I need to look for there?", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "You need to look for a confirmation that your vehicle conforms to U.S. EPA and california regulations applicable to the vehicle model.", "session_id": "doc2dial_2679"}
{"topic_shift": false, "utterance": "what do I need to know about loans to pay for school?", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "Make sure you understand your options and responsibilities when it comes to federal student loans.", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "Have you applied for financial aid?", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "You might be offered loans as part of your school's financial aid offer", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "who gives us the loan?", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "They can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.", "session_id": "doc2dial_3201"}
{"topic_shift": true, "utterance": "do you have something I can look at to see the loan types?", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "You can look at Federal Student Loan Programs, it lists federal student loan programs with loan details.", "session_id": "doc2dial_3201"}
{"topic_shift": true, "utterance": "what is something I should do when looking at loans?", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "You need to understand the terms of your loan.", "session_id": "doc2dial_3201"}
{"topic_shift": true, "utterance": "Do you still have Federal Perkins loans?", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "The authority for schools to make new Federal Perkins Loans ended on Sept. 30, 2017.", "session_id": "doc2dial_3201"}
{"topic_shift": false, "utterance": "What do I need to know about getting a VA home loan for surviving spouses?", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "Do you want to get a VA-backed home loan as the surviving spouse of a Veteran?", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "No, I do not want to get a VA backed home loan as the surviving spouse of a Veteran.", "session_id": "doc2dial_1416"}
{"topic_shift": true, "utterance": "What needs to be true for me to get a COE?", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "Is the Vetern missing in action?", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "Yes, the Veteran is missing in action.", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "Then you are able for you to get a COE", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "Can I get a COE?", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "You may be able to get a COE if you are the spouse of a Veteran and at least one more thing is true.", "session_id": "doc2dial_1416"}
{"topic_shift": true, "utterance": "What if i am receiving DIC benefits?", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "You will need to fill out a Request for Determination of Loan Guaranty Eligibility Unmarried Surviving Spouses VA Form 26-1817 and you can download it.", "session_id": "doc2dial_1416"}
{"topic_shift": false, "utterance": "How do I change information on a card for a foreign born U.S. citizen child?", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "For what reason do you want to change the child's name on the card?", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "I don't need to change her name but something else on the card?", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "Is  your child working?", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "No she is not working.", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "Has your child's name been changed?", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "No she name has not changed.", "session_id": "doc2dial_37"}
{"topic_shift": true, "utterance": "What happens if I don't have all the original documents that are required for the change?", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "If you don't have the documents we will ask to see other document eg an employee identification card.", "session_id": "doc2dial_37"}
{"topic_shift": true, "utterance": "Do documents have to be current?", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "Yes we do not accept documents that have expired.", "session_id": "doc2dial_37"}
{"topic_shift": true, "utterance": "Are there a number of different documents that I will need?", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "An identity document in your child's prior name as shown in our records. We will accept an identity document in your child's old name that has expired.", "session_id": "doc2dial_37"}
{"topic_shift": false, "utterance": "What do i need to know about VA health benefits?", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "Do you qualify for VA health care?", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "Yes, I qualify for VA healthcare.", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "Since you qualify for VA health care then you will receive coverage for the services you need to help you stay and get healthy.", "session_id": "doc2dial_1402"}
{"topic_shift": true, "utterance": "What must be true to fill a non-VA community provider prescription?", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "Yes, I am enrolled in VA health care.", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "Do you have an assigned VA primary care provider?", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "No, I do not have a primary care provider assigned from the VA", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "Then you cannot have a non-VA community provider prescription filled at this time.", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "How can I get this non-VA community provider prescription filled then?", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "You can get the non-VA community provider prescription filled if you meet all the requirements.", "session_id": "doc2dial_1402"}
{"topic_shift": true, "utterance": "Is it possible to learn more about priority groups?", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "Yes, you can learn more about the priority groups on the site.", "session_id": "doc2dial_1402"}
{"topic_shift": false, "utterance": "How do I apply for disability benefits?", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "A person should apply for benefits as soon as they become disabled.", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Are you currently disabled and ready to apply for benefits?", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Yes, I'm ready to apply.", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Do you happen to have a hearing disability?", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Yes, I'm deaf.", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "For those with hearing impairements, you can call 1-800-325-0778. You can also visit your local Social Security office.", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Can I apply right now?", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Since you are disabled, you can apply right away.", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "What if I'm inquiring about benefits for someone other than myself?", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Please read about what you need for this.", "session_id": "doc2dial_23"}
{"topic_shift": true, "utterance": "What if I don't have all the documents I need to apply?", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Don't delay applying for benefits. We can help you obtain the documents you need.", "session_id": "doc2dial_23"}
{"topic_shift": true, "utterance": "What if I don't have enough work credits to obtain Social Security disability benefits?", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "In this case, you may still qualify for SSI if you have limited income and resources.", "session_id": "doc2dial_23"}
{"topic_shift": true, "utterance": "Can I call my local Social Security office for help with applying?", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "Yes. You can call or simply visit your local Social Security office for assistance.", "session_id": "doc2dial_23"}
{"topic_shift": false, "utterance": "are they going to add fees to my loan if a debt collector gets involved?", "session_id": "doc2dial_3215"}
{"topic_shift": true, "utterance": "Have you defaulted on a federal student loan?", "session_id": "doc2dial_3215"}
{"topic_shift": false, "utterance": "not yet but you know", "session_id": "doc2dial_3215"}
{"topic_shift": true, "utterance": "who do I talk to about wage garnishment or avoiding it?", "session_id": "doc2dial_3215"}
{"topic_shift": false, "utterance": "You can contact your loan holder.", "session_id": "doc2dial_3215"}
{"topic_shift": true, "utterance": "what happens when the debt collector gets involved?", "session_id": "doc2dial_3215"}
{"topic_shift": false, "utterance": "If your loan is placed with a collection agency, you will be responsible for costs incurred by your loan holder to get payment. These costs amount to 17.92% of your loan amount if your loan is held by ED. Other loan holders may charge a different amount.", "session_id": "doc2dial_3215"}
{"topic_shift": true, "utterance": "will they let me know before they pass my loan on to someone else to collect?", "session_id": "doc2dial_3215"}
{"topic_shift": false, "utterance": "Yes, they will let you know. Before a defaulted loan is placed with a private collection agency, you will get an explanation on what you can do to avoid both the assignment to a private collection agency and the reporting of default status to credit agencies.", "session_id": "doc2dial_3215"}
{"topic_shift": true, "utterance": "are these people that offer to help me with the loan for a fee any good?", "session_id": "doc2dial_3215"}
{"topic_shift": false, "utterance": "You should Contact the Default Resolution Group if you are contacted by a company asking you to pay to help you get out of default.", "session_id": "doc2dial_3215"}
{"topic_shift": false, "utterance": "I am thinking of delaying my retirement benefits but I have a few questions about it before I decision, can you help me please?", "session_id": "doc2dial_3573"}
{"topic_shift": true, "utterance": "Have you already reached full retirement age?", "session_id": "doc2dial_3573"}
{"topic_shift": false, "utterance": "No I have not but will in six months time.", "session_id": "doc2dial_3573"}
{"topic_shift": true, "utterance": "I need additional information about when to start my retirement benefits, can  you supply this info for me?", "session_id": "doc2dial_3573"}
{"topic_shift": false, "utterance": "Do  you need information about when it is the best time to start your retirement benefits?", "session_id": "doc2dial_3573"}
{"topic_shift": false, "utterance": "No I don;t need info about that.", "session_id": "doc2dial_3573"}
{"topic_shift": false, "utterance": "Are you needing information about early or late retirement?", "session_id": "doc2dial_3573"}
{"topic_shift": false, "utterance": "Yes I am not certain if it is best to start with early retirement or wait a while and start retirement at a later date.", "session_id": "doc2dial_3573"}
{"topic_shift": false, "utterance": "I can supply you with retirement information for Medicare Beneficiaries which will help you decide what is best for you.", "session_id": "doc2dial_3573"}
{"topic_shift": true, "utterance": "At what age should I sign up for Medicare?", "session_id": "doc2dial_3573"}
{"topic_shift": false, "utterance": "You should sign up for Medicare at age 65.", "session_id": "doc2dial_3573"}
{"topic_shift": false, "utterance": "If you did not qualify for burial benefits", "session_id": "doc2dial_1364"}
{"topic_shift": true, "utterance": "We ll send you a denial decision letter explaining the reasons or basis of our denial .s   [66] We ll also send you a form called Your Rights to Seek Further Review of Our Decision VA Form 20 - 0998 along with your denial letter. This form explains your rights to appeal or to request another review , and how to submit more evidence", "session_id": "doc2dial_1364"}
{"topic_shift": true, "utterance": "Do you want to know how much time do you have to appeal the decision or request another review?", "session_id": "doc2dial_1364"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1364"}
{"topic_shift": false, "utterance": "It depends on which option you use to request a review or to appeal . Each option has a different time requirement", "session_id": "doc2dial_1364"}
{"topic_shift": true, "utterance": "If you qualify for funeral benefits what should the folder have?", "session_id": "doc2dial_1364"}
{"topic_shift": false, "utterance": "Your folder will include A letter telling you if you can be buried in a VA national cemetery . This is called your pre - need decision letter", "session_id": "doc2dial_1364"}
{"topic_shift": true, "utterance": "How to update my information", "session_id": "doc2dial_1364"}
{"topic_shift": false, "utterance": "You can update your information at any time . Call our toll - free hotline at 877 - 222 - 8387 .s   [85] We re here Monday through Friday , 8:00 a.m. to 8:00 p.m", "session_id": "doc2dial_1364"}
{"topic_shift": true, "utterance": "Can my family member or authorized representative still apply for my burial in a VA national cemetery at the time of need?", "session_id": "doc2dial_1364"}
{"topic_shift": false, "utterance": "Yes. Laws and personal circumstances may change earlier eligibility decisions . We ll make the final decision of whether you qualify for burial at the time of need .", "session_id": "doc2dial_1364"}
{"topic_shift": true, "utterance": "What if I change my mind and don t want to be buried in a VA national cemetery?", "session_id": "doc2dial_1364"}
{"topic_shift": false, "utterance": "Your family members can make arrangements for your burial at a private cemetery even if we ve already sent you a pre - need decision letter . There s no need to contact VA about this change of plans .", "session_id": "doc2dial_1364"}
{"topic_shift": true, "utterance": "How much time do I have to appeal the decision or request another review?", "session_id": "doc2dial_1364"}
{"topic_shift": false, "utterance": "See time requirements for each type of claim appeal and reviewLearn how to file your claim using VA Form 20 - 0998", "session_id": "doc2dial_1364"}
{"topic_shift": false, "utterance": "I'm having trouble with your MyDMV site.", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "Are you being redirected to that page from somewhere else?", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "What do I do when it says my username is not correct?", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "Yes that happens sometimes.", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "Is there a way to get out of this infernal loop?", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "Yes you can use this link to clear out your sign in information from our system. It should stop you from being redirected to the Welcome to MyDMV page.", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "Wouldn't it be easier if I could sign in using my personal NY government account?", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "As it so happens, New York State keeps your personal identity separate from your government employee identity. Therefore, you will need to create a personal account with a different username than the one you use for work.", "session_id": "doc2dial_2686"}
{"topic_shift": true, "utterance": "Is there more information about this MyDMV service?", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "Yes click on this MyDMV link here.", "session_id": "doc2dial_2686"}
{"topic_shift": true, "utterance": "What happens if I forget my password?", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "You can use the tool to have your username which might be your email address emailed to you. In this instance, you will need to enter your name and email address.", "session_id": "doc2dial_2686"}
{"topic_shift": false, "utterance": "Where should I begin?", "session_id": "doc2dial_3598"}
{"topic_shift": true, "utterance": "You Can Apply online For Retirement Benefits Or Medicare", "session_id": "doc2dial_3598"}
{"topic_shift": false, "utterance": "that does not apply to me", "session_id": "doc2dial_3598"}
{"topic_shift": true, "utterance": "ok thanks for the response. Would you like to apply online?", "session_id": "doc2dial_3598"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_3598"}
{"topic_shift": true, "utterance": "would you like to know other websites?", "session_id": "doc2dial_3598"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_3598"}
{"topic_shift": true, "utterance": "what do I need when I apply?", "session_id": "doc2dial_3598"}
{"topic_shift": false, "utterance": "When You Apply  Please be ready to supply the information we need to approve your application for these benefits :", "session_id": "doc2dial_3598"}
{"topic_shift": false, "utterance": "what if I am divorced?", "session_id": "doc2dial_3598"}
{"topic_shift": false, "utterance": "So you are divorced, correct?", "session_id": "doc2dial_3598"}
{"topic_shift": false, "utterance": "How doI apply?", "session_id": "doc2dial_580"}
{"topic_shift": true, "utterance": "You can apply online for Medicare even if you are not ready to retire .", "session_id": "doc2dial_580"}
{"topic_shift": false, "utterance": "Can I apply for both?", "session_id": "doc2dial_580"}
{"topic_shift": false, "utterance": "When you apply for Medicare ,you can sign up for Part A Hospital Insurance and Part B Medical Insurance", "session_id": "doc2dial_580"}
{"topic_shift": true, "utterance": "what happens when I finish?", "session_id": "doc2dial_580"}
{"topic_shift": false, "utterance": "When you are finished  just select Submit Now to send your application to Social Security .", "session_id": "doc2dial_580"}
{"topic_shift": true, "utterance": "Am I eligible at 65?", "session_id": "doc2dial_580"}
{"topic_shift": false, "utterance": "your initial enrollment period begins three months before your 65th birthday , includes the month you turn age 65 , and ends three months after that birthday", "session_id": "doc2dial_580"}
{"topic_shift": true, "utterance": "What is medicare?", "session_id": "doc2dial_580"}
{"topic_shift": false, "utterance": "Medicare is our country s health insurance program for people age 65 or older", "session_id": "doc2dial_580"}
{"topic_shift": true, "utterance": "what happens after I apply?", "session_id": "doc2dial_580"}
{"topic_shift": false, "utterance": "Once we receive your application  we wills   Review your application and contact you if we need more information or if we need to see your documents", "session_id": "doc2dial_580"}
{"topic_shift": false, "utterance": "How do I apply to medicare?", "session_id": "doc2dial_594"}
{"topic_shift": true, "utterance": "do you have an online account?", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "ok great just log into the account", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "does that answer your questions?", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "ok great", "session_id": "doc2dial_594"}
{"topic_shift": true, "utterance": "what is medicare?", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "Medicare is our country s health insurance program for people age 65 or older .", "session_id": "doc2dial_594"}
{"topic_shift": true, "utterance": "Why apply for Medicare online?", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "You can: Avoid trips to your Social Security Office , saving you time and money", "session_id": "doc2dial_594"}
{"topic_shift": true, "utterance": "What happens after I apply?", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "Once we receive your application we wills  Review your application and contact you if we need more information or if we need to see your documents ;", "session_id": "doc2dial_594"}
{"topic_shift": false, "utterance": "Can you please explain the MyDMV website to me? I just signed in and I have some questions about it.", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "Of course. Have you been redirected to the 'Welcome to MyDMV' page ?", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "But my wife had this issue before. Is there a solution for it?", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "Yes, you can use this link to clear out your sign in information from our system. This will stop you from being redirected to the Welcome to MyDMV page.", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "Alright. What if I never created such an account before?", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "Then you can use the sign up link on our website to create one.", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "What can I do if I forget my password?", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "You can use the tool to have your username (your username might be your email address) emailed to you. You will need to enter your name and email address.", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "That's good to know. What if I already created a MyDMV account?", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "Then you can go to the \"Forgot your Username?\" tool to get a list of all of your NY.gov ID usernames.", "session_id": "doc2dial_2692"}
{"topic_shift": false, "utterance": "Hello, can you give me some information about federal student aid resources?", "session_id": "doc2dial_2862"}
{"topic_shift": true, "utterance": "Of course. A section of the IT Standards Library includes documents that are specific to the Federal Student Aid IT lifecycle for all projects and lists other pertinent references that an IT project may be required to comply with dependent on the contract.", "session_id": "doc2dial_2862"}
{"topic_shift": true, "utterance": "Would you like me to tell you about some general references?", "session_id": "doc2dial_2862"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_2862"}
{"topic_shift": false, "utterance": "We have the Lifecycle Management Methodology, for example.", "session_id": "doc2dial_2862"}
{"topic_shift": true, "utterance": "Sounds great. What about IT security?", "session_id": "doc2dial_2862"}
{"topic_shift": false, "utterance": "We also offer some IT Security documents used by FSA.", "session_id": "doc2dial_2862"}
{"topic_shift": true, "utterance": "Are there any other useful resources?", "session_id": "doc2dial_2862"}
{"topic_shift": false, "utterance": "Well, there is the Office of Management and Budget Resources.", "session_id": "doc2dial_2862"}
{"topic_shift": true, "utterance": "And that lifecycle management methodology you mentioned before? What is does that entail?", "session_id": "doc2dial_2862"}
{"topic_shift": false, "utterance": "The Lifecycle Management Methodology comprises a comprehensive process for managing information technology projects from vision to retirement. The methodology is composed of eight distinct stages, each of which guides project managers through the LMM process by identifying a core/minimum set of deliverables to be created in order to ensure a project 's viability.", "session_id": "doc2dial_2862"}
{"topic_shift": true, "utterance": "That's very interesting. And what can you tell me about program QA?", "session_id": "doc2dial_2862"}
{"topic_shift": false, "utterance": "We have the Production Readiness Review PRR Process.", "session_id": "doc2dial_2862"}
{"topic_shift": false, "utterance": "Hi there. I would like to have some information related about how to appeal a credit decision.", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "Great, thanks. I want to know what can I do now.", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "Sure, no problem. Do you have contact with a endorser?", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "I'm not very sure.", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "You know the endorser can not be the student by self?", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "Yes, I have that very clear.", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "Alright. So, you need to know that you may still be eligible to receive a direct plus loan.", "session_id": "doc2dial_2876"}
{"topic_shift": true, "utterance": "Alright, I have to bring proof of some kind of extenuating circunstances?", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "Sure, you can bring proof, for example, is your mortgage was fully paid.", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "Great. Which other proof are accepted?", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "Also is accepted divorce.", "session_id": "doc2dial_2876"}
{"topic_shift": false, "utterance": "How do I request a Higher-Level Review?", "session_id": "doc2dial_1382"}
{"topic_shift": true, "utterance": "Do you want to know the details of requesting a Higher Level Review?", "session_id": "doc2dial_1382"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1382"}
{"topic_shift": false, "utterance": "fill out the Decision Review Request : Higher - Level Review VA Form 20 - 0996 . Download VA Form 20 - 0996 PDF", "session_id": "doc2dial_1382"}
{"topic_shift": true, "utterance": "what are loan guarantees", "session_id": "doc2dial_1382"}
{"topic_shift": false, "utterance": "Please refer to yourdecision for instructionson how to submit theform", "session_id": "doc2dial_1382"}
{"topic_shift": false, "utterance": "Do you want to request a form?", "session_id": "doc2dial_1382"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1382"}
{"topic_shift": true, "utterance": "what are the types of benefits?", "session_id": "doc2dial_1382"}
{"topic_shift": false, "utterance": "The most common benefit type is compensation , but if you re unsure , check your VA decision . You can t select multiple benefit types", "session_id": "doc2dial_1382"}
{"topic_shift": true, "utterance": "how insurance is applied", "session_id": "doc2dial_1382"}
{"topic_shift": false, "utterance": "Please refer to yourdecision for instructionson how to submit theform", "session_id": "doc2dial_1382"}
{"topic_shift": false, "utterance": "how do I apply?", "session_id": "doc2dial_3595"}
{"topic_shift": true, "utterance": "you can apply online, keep in mind Please be ready to supply the information we need to approve your application for these benefits", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "do you have a birth certificate?", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "ok great!", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "what info will you need?", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "They will let you know.", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "what should I doif i do not have a birth certificate?", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "If you do not have a birth certificate , you may request one from the state where you were born", "session_id": "doc2dial_3595"}
{"topic_shift": true, "utterance": "what other retirement planning websites are there?", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible .", "session_id": "doc2dial_3595"}
{"topic_shift": true, "utterance": "do I need my direct deposti info?", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3595"}
{"topic_shift": false, "utterance": "I'd like to know how many people at my school have applied for Federal Student Aid.", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "Are you planning on going to college?", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "I'm not sure yet but I probably won't be able to afford it.", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "Are there other factors involved in the decision to attend college besides financial concerns?", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "Yes I'm weighing other factors like not having time to take 3 years off of my life to do this.", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "We have found that there exists a strong correlation between FAFSA completion and college enrolment.", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "Is this information accurate?", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, but such information is not always accurate. So\u00a0Federal Student Aid is now providing high schools with current data about their FAFSA submissions and completions", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "Are there really that many more people applying for and receiving Federal Student Aid?", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "Certainly, as the cost of college continues to increase, financial aid becomes ever more important.", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "And this information concerns high school students?", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "Older files use the previous age assumption that applicants be no older than 18. All other files use the current assumption that applicants be no older than 19 years of age.", "session_id": "doc2dial_2853"}
{"topic_shift": false, "utterance": "hi do I need to change my address?", "session_id": "doc2dial_599"}
{"topic_shift": true, "utterance": "You need to change your address, correct?", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "Are you moving", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "You can change and update your information anytime , anywhere by logging in to or creating a free my Social Security account", "session_id": "doc2dial_599"}
{"topic_shift": true, "utterance": "How do I do that?", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "you can update your contact information in a safe , quick , and convenient way by following these five steps :s   [8] Log in to my Social Security .s   [9] Select the My Profile link on the right side of the screen .s   [10] Select the Update Contact Information button and enter your address information .   [11] Select when would you like to schedule the update , then select Next .     [12] Review and verify your information , [13] select Submit .", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "Do I have to get social security benefits?", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_599"}
{"topic_shift": true, "utterance": "What if I still have questions?", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "You still have questions, correct?", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "call our toll - free number a 1 - 800 - 772 - 1213 or visit your Social Security office", "session_id": "doc2dial_599"}
{"topic_shift": false, "utterance": "Does it matter if I work when applying for disability?", "session_id": "doc2dial_3581"}
{"topic_shift": true, "utterance": "Are you still working and your earnings are over $1,220 a month?", "session_id": "doc2dial_3581"}
{"topic_shift": false, "utterance": "No, I am not working or making more than $1,220.", "session_id": "doc2dial_3581"}
{"topic_shift": true, "utterance": "Is one of the conditions of getting disability that I can't do any other work?", "session_id": "doc2dial_3581"}
{"topic_shift": false, "utterance": "Yes, if you are unable to do any other type of work then you will be able to get disability.", "session_id": "doc2dial_3581"}
{"topic_shift": false, "utterance": "How will you decide I am disabled?", "session_id": "doc2dial_3581"}
{"topic_shift": false, "utterance": "If you cannot do other types of work then we will probably decide you are disabled.", "session_id": "doc2dial_3581"}
{"topic_shift": true, "utterance": "How can you determine if an adult child is disabled for SSDI?", "session_id": "doc2dial_3581"}
{"topic_shift": false, "utterance": "Is your child older than 18 years old?", "session_id": "doc2dial_3581"}
{"topic_shift": false, "utterance": "No my child is not over 18 years old yet.", "session_id": "doc2dial_3581"}
{"topic_shift": true, "utterance": "Is there other related information I would need to know?", "session_id": "doc2dial_3581"}
{"topic_shift": false, "utterance": "Yes, you might need to consider Apply for Disability Benefits Child Under Age 18 and Family Benefits.", "session_id": "doc2dial_3581"}
{"topic_shift": false, "utterance": "Hello, I'm here to inform myself about the college costs ahead of me.", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "Then you're in the right place. Here you can learn about college costs and get tips on how to lower costs when you go to school.", "session_id": "doc2dial_2847"}
{"topic_shift": true, "utterance": "So what should I watch out for when it comes to college costs?", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "College or career school costs can vary significantly and there are many schools with affordable tuition and generous financial assistance. ake sure to research all schools that may meet your academic and financial needs.", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "Alright. Then how do I find colleges or career schools near me?", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "For that you can simply use our college search tool, College Navigator.", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "What if I don't take a class at all?", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "Then you may not have to pay for the credits.", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "When do colleges usually offer discounts on tuition?", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "Are you a child of an alumnus or alumna i.e. , if your parent went to the school?", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "Yes, my dad went to a college.", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "In that case colleges and career schools may offer discounts on tuition.", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "Are there any other way to reduce my expenses?", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "Most schools charge a set price for a specific number of credits taken in a semester. If academically possible, take the maximum number of credits allowed. This strategy reduces the amount of time needed to graduate.", "session_id": "doc2dial_2847"}
{"topic_shift": false, "utterance": "trying to get special claims benefits", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "Do you have a disability that we haven't listed as being linked to military service?", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "You may still be able to get disability compensation payments or other benefits", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "can I get benefits for a birth defect caused by agent orange?", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "Yes, if you were exposed to specific chemicals while serving in Vietnam, Thailand, or the Korean Demilitarized Zone and your child has birth defects, your child may be eligible for disability benefits.", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "can you tell me more about the automobile benefit for alterations to a disabled persons car?", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "Yes, I can tell you more. If a service-connected disability prevents you from driving, you may get money to help buy a specially equipped vehicle or make needed changes to your existing vehicle .", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "So what do I get if an injury made me disabled?", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "You may be able to get special compensation to help you out", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "is there dental help too?", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "We can help you find out if you can get dental care through VA", "session_id": "doc2dial_1396"}
{"topic_shift": false, "utterance": "I have a few questions. I've been visiting your website before to get them answered, but I read something about a TNC and I don't know what that is.", "session_id": "doc2dial_2674"}
{"topic_shift": false, "utterance": "TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.", "session_id": "doc2dial_2674"}
{"topic_shift": true, "utterance": "Ah, makes sense. Thank you for the explanation. So does my car need to be authorized for TNC use then?", "session_id": "doc2dial_2674"}
{"topic_shift": false, "utterance": "Not by DMV, but TNC companies may have requirements on the vehicles they allow.", "session_id": "doc2dial_2674"}
{"topic_shift": true, "utterance": "By the way, in order to be a TNC driver, do I need to be a certain age? I heard people talk about that.", "session_id": "doc2dial_2674"}
{"topic_shift": false, "utterance": "Yes, by statute, TNC drivers must be at least 19 years old and hold a valid and current NYS driver's license issued by DMV.", "session_id": "doc2dial_2674"}
{"topic_shift": true, "utterance": "I see. And do I need any special insurance or will a normal one do?", "session_id": "doc2dial_2674"}
{"topic_shift": false, "utterance": "TNC companies will make sure TNC drivers understand and have the required insurance.", "session_id": "doc2dial_2674"}
{"topic_shift": false, "utterance": "Are you interested in being a TNC driver?", "session_id": "doc2dial_2674"}
{"topic_shift": false, "utterance": "No, I'm just asking these questions for my son.", "session_id": "doc2dial_2674"}
{"topic_shift": true, "utterance": "So if he becomes an authorized TNC driver, can he pick up passengers in NY?", "session_id": "doc2dial_2674"}
{"topic_shift": false, "utterance": "No, not unless you are separately authorized by the New York City Taxi & Limousine Commission: www.nyc.gov/taxi .", "session_id": "doc2dial_2674"}
{"topic_shift": false, "utterance": "I have a child that is a non citizen, how doI get a replacement card?", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "If your child does not have permission to work but needs a Social Security number for other purposes", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "ok yes my child needs one", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "ok great!  see \" If your child does not have permission to work \" for further information", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "Does it cost anything to replace it?", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen", "session_id": "doc2dial_214"}
{"topic_shift": true, "utterance": "What if I do not have a certain document available?", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "we may accept the child 's State - issued non - driver 's identification card", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "Will it be ok to use for work?", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "Unfortunately  you can not use it to work", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "What will you use the documents for?", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "We may use one document for two purposes .s  For example ,  we may use a DHS work permit as proof of both immigration status and identity .", "session_id": "doc2dial_214"}
{"topic_shift": false, "utterance": "I was wondering if social security also pays death benefits? Does it?", "session_id": "doc2dial_572"}
{"topic_shift": true, "utterance": "Yes, it does. A one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving certain Social Security benefits on the deceased's record.", "session_id": "doc2dial_572"}
{"topic_shift": false, "utterance": "Is there a surviving spouse?", "session_id": "doc2dial_572"}
{"topic_shift": false, "utterance": "No, I wasn't talking about an actual case. I've just been curious about that.", "session_id": "doc2dial_572"}
{"topic_shift": true, "utterance": "So, who can receive benefits then?", "session_id": "doc2dial_572"}
{"topic_shift": false, "utterance": "Certain family members may be eligible to receive monthly benefits, for example a widow or widower age 60 or older, age 50 or older if disabled. Or a surviving divorced spouse.", "session_id": "doc2dial_572"}
{"topic_shift": true, "utterance": "Could I get benefits if I was a surviving spouse?", "session_id": "doc2dial_572"}
{"topic_shift": false, "utterance": "Yes, but you can not receive benefits as a surviving spouse while you are married.", "session_id": "doc2dial_572"}
{"topic_shift": true, "utterance": "And what if, for example, I applied for disability benefits as a survivor: is there any way to speed up the process? I'm asking for a friend.", "session_id": "doc2dial_572"}
{"topic_shift": false, "utterance": "Yes, there is. You can speed up the disability application process if you complete an Adult Disability Report and have it available at the time of your appointment. We use the same definition of disability for widows and widowers as we do for workers.", "session_id": "doc2dial_572"}
{"topic_shift": true, "utterance": "Thank you for explaining. Back to my initial question. What if I was a surviving widow, who is already receiving retirement benefits?", "session_id": "doc2dial_572"}
{"topic_shift": false, "utterance": "You can only apply for benefits as a widow or widower if the retirement benefit you receive is less than the benefits you would receive as a survivor.", "session_id": "doc2dial_572"}
{"topic_shift": false, "utterance": "How do I renew my driving school license?", "session_id": "doc2dial_2112"}
{"topic_shift": true, "utterance": "Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires the expiration date is printed on your license", "session_id": "doc2dial_2112"}
{"topic_shift": false, "utterance": "Are you currently in the renewal process?", "session_id": "doc2dial_2112"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2112"}
{"topic_shift": false, "utterance": "How do I renew if my school gave me the pre-licensing course?", "session_id": "doc2dial_2112"}
{"topic_shift": false, "utterance": "You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6", "session_id": "doc2dial_2112"}
{"topic_shift": true, "utterance": "What if my license expires?", "session_id": "doc2dial_2112"}
{"topic_shift": false, "utterance": "You must immediately stop operating your driving school business. Your school will not be licensed to operate. Any services you provide through your driving school license including Instructor Certificates , account to DMV s online road test appointment scheduling system , and authorization to order Pre - Licensing Course Completion Certificates will be terminated", "session_id": "doc2dial_2112"}
{"topic_shift": true, "utterance": "Do I need to include anything else?", "session_id": "doc2dial_2112"}
{"topic_shift": false, "utterance": "You must attach a Signature Authorization List - Pre - Licensing Course MV-278.6", "session_id": "doc2dial_2112"}
{"topic_shift": true, "utterance": "Can I continue my course whilst waiting for the renewal?", "session_id": "doc2dial_2112"}
{"topic_shift": false, "utterance": "ntil your new license is issued your instructors will not be able to teach for your school and your school will be unable to provide lessons to customers", "session_id": "doc2dial_2112"}
{"topic_shift": false, "utterance": "we had someone pass away and I want to know about what to do", "session_id": "doc2dial_566"}
{"topic_shift": true, "utterance": "was the deceased receiving Social Security benefits and are you the surviving spouse?", "session_id": "doc2dial_566"}
{"topic_shift": false, "utterance": "no I'm not but they were getting benefits", "session_id": "doc2dial_566"}
{"topic_shift": true, "utterance": "I wanted to ask about survivor benefits?", "session_id": "doc2dial_566"}
{"topic_shift": false, "utterance": "These are two examples of what a survivor would receive; Widow or widower , full retirement age or older 100 percent of the deceased worker 's benefit amount. and Widow or widower age 60 full retirement age 71 to 99 percent of the deceased worker 's basic amount", "session_id": "doc2dial_566"}
{"topic_shift": true, "utterance": "ok and what if they were actually receiving benefits and someone got them after the person dies?", "session_id": "doc2dial_566"}
{"topic_shift": false, "utterance": "They will have to return the benefit received for the month of death and any later months. For example , if the person died in July then you must return the benefits paid in August . How the benefits are returned depends on how the deceased received benefits.", "session_id": "doc2dial_566"}
{"topic_shift": true, "utterance": "and if the survivor is not the spouse can the kids get a lump payout or will it be different?", "session_id": "doc2dial_566"}
{"topic_shift": false, "utterance": "In that case a lump - sum can be paid to the worker's child or children if ,during the month the worker died the child was already receiving benefits on the worker's record or became eligible for benefits upon the worker's death .", "session_id": "doc2dial_566"}
{"topic_shift": true, "utterance": "okay and I read about the deceased not having enough credits or something and paid benefits, so can you tell me more?", "session_id": "doc2dial_566"}
{"topic_shift": false, "utterance": "Benefits can still be paid to the worker 's children and the surviving spouse who is caring for the children even if the worker didn't have the required number of credits .They can get benefits if the worker has credit for one and one - half years of work in the three years just before their death .Each person s situation is different and you need to talk to a Social Security claims representative about your choices", "session_id": "doc2dial_566"}
{"topic_shift": true, "utterance": "can other people and not just the biological kids be eligible for benefits?", "session_id": "doc2dial_566"}
{"topic_shift": false, "utterance": "Yes, under certain circumstances a stepchild , grandchild , step grandchild , or adopted child may be eligible.", "session_id": "doc2dial_566"}
{"topic_shift": false, "utterance": "what will happen if I default on a student loan?", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "Have you defaulted on your federal student loan?", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "no , just wondering", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "Have you looked into repayment arrangements?", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "no I just started looking for info to be prepared if it happens", "session_id": "doc2dial_3218"}
{"topic_shift": true, "utterance": "who can I call if I think someone is trying to scam me because of my loan?", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "Stay away from anyone you feel is trying to take advantage of the situation and contact the Default Resolution Group.  The Default Resolution Group can help you get your loan out of default for free", "session_id": "doc2dial_3218"}
{"topic_shift": true, "utterance": "what are some of the things that they can do to me if I default on a Federal Family loan?", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "Your state tax refunds may also be withheld and applied toward repayment of your loan, and you may also lose your driver's license or other state-issued licenses.", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "can I fight this?", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "You have the right to request a review of your account to prevent the withholding from occurring", "session_id": "doc2dial_3218"}
{"topic_shift": false, "utterance": "Hi.  I will be storing my car for the winter and I am wondering if I can surrender my vehicle plate so I'm not paying registration fees for that period.", "session_id": "doc2dial_2106"}
{"topic_shift": true, "utterance": "Yes, this is permitted.", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "Bring your plate to your local DMV office and request a receipt.", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "Will my plate be stored?", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "If you have a standard plate, it will not be stored.", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "What will they do with it?", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "It will be destroyed.\u00a0 Do you have a standard plate or a custom plate?", "session_id": "doc2dial_2106"}
{"topic_shift": true, "utterance": "I actually have a customized plate.", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "In that case, it can be stored.", "session_id": "doc2dial_2106"}
{"topic_shift": true, "utterance": "How do I submit my plate?", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "You must remove plate frames and fasteners as the plate will not be accepted with these attached.", "session_id": "doc2dial_2106"}
{"topic_shift": true, "utterance": "How will I retrieve my plate in the Spring?", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "You must apply for the reinstatement at the same DMV office that you surrendered your plate.", "session_id": "doc2dial_2106"}
{"topic_shift": true, "utterance": "OK thank you.", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "You're welcome.", "session_id": "doc2dial_2106"}
{"topic_shift": false, "utterance": "if i become a NY resident what license should i get?", "session_id": "doc2dial_2660"}
{"topic_shift": true, "utterance": "you become a New York State resident?", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "you must get a New York State driver license within 30 days .", "session_id": "doc2dial_2660"}
{"topic_shift": true, "utterance": "What are the requirements to drive a car or motorcycle in New York State?", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "mustsbe at least 16 years old 1 andshave a valid New York State driver license or learner permit", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "Do you have a New York State learner's permit or one issued in another state?", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "you must follow New York State permit restrictions", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "and which are they?", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "a valid driver license or permit issued by another state or country", "session_id": "doc2dial_2660"}
{"topic_shift": true, "utterance": "what should i do after i am eligible to redeem it for a license", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "you may be eligible to exchange it for a New York driver license see Exchange an out - of - state license , or see other information about moving to New York [", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "If my children attend school in another state?", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "a judge considers these facts to decide if your intent is to make New York a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of New York", "session_id": "doc2dial_2660"}
{"topic_shift": false, "utterance": "What should I consider when planning for SS retirement", "session_id": "doc2dial_200"}
{"topic_shift": false, "utterance": "Things to consider would be the best age to start your benefits", "session_id": "doc2dial_200"}
{"topic_shift": false, "utterance": "What is the best age to start?", "session_id": "doc2dial_200"}
{"topic_shift": true, "utterance": "If you spouse or minor or disabled children will also gaulify for benefits from your record. The value of their benefits added to your own may help you decide if taking you benefits sooner is your best choice", "session_id": "doc2dial_200"}
{"topic_shift": false, "utterance": "This is N/A to me", "session_id": "doc2dial_200"}
{"topic_shift": true, "utterance": "I am married and my spouse is employed", "session_id": "doc2dial_200"}
{"topic_shift": false, "utterance": "You may be able to switch to their health insurance", "session_id": "doc2dial_200"}
{"topic_shift": false, "utterance": "When should I think about retirement?", "session_id": "doc2dial_200"}
{"topic_shift": false, "utterance": "It is best to plan for the long term", "session_id": "doc2dial_200"}
{"topic_shift": true, "utterance": "What about my spouse?", "session_id": "doc2dial_200"}
{"topic_shift": false, "utterance": "They will be effectively filing for all retirement of spousal benefits", "session_id": "doc2dial_200"}
{"topic_shift": false, "utterance": "Hi. My son is a veteran who just returned home to us, and he seems to be having trouble with adjusting to life at home again. I don't really know what to do to help him but I want to help him.", "session_id": "doc2dial_1369"}
{"topic_shift": true, "utterance": "We can absolutely help to get you the support that you and your son need. Did you have any particular questions or needs that you would like to address?", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "It is your son who has veteran status, is that correct?", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "Yes, it's my son.", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "You can take advantage of our Coaching Into Care program. You can call toll-free and talk to licensed psychologists and social workers to help you and your son on your journey.", "session_id": "doc2dial_1369"}
{"topic_shift": true, "utterance": "My son has attempted suicide in the past. My younger children know that something is different about him. But I don't know how to approach the topic with them without scaring them. Do you have any recommendations?", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "We have tips on how to approach that subject based on age level of who you are talking to. We even have age-appropriate tips for preschoolers and school-age children.", "session_id": "doc2dial_1369"}
{"topic_shift": true, "utterance": "How would I talk to someone in the Coaching Into Care program?", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "To reach a coach, you can call 888-823-7458, Monday through Friday from 8 a.m. to 8 p.m. ET.", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "Is there anywhere else I can go to read more information on my own?", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "Yes, we also have the Coaching Into Care website that has information, tips, and resources for Veterans and their family members.", "session_id": "doc2dial_1369"}
{"topic_shift": true, "utterance": "What if I have concerns that my son may attempt suicide again? Is there anyone I could talk to about that?", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "Your local VA medical center will have specially trained suicide prevention coordinators. And our Vet Centers can help you and your family help your son readjust to life at home again.", "session_id": "doc2dial_1369"}
{"topic_shift": false, "utterance": "If I receive a suspension notice and still have not responded regarding my TVB ticket, what happens next?", "session_id": "doc2dial_2648"}
{"topic_shift": true, "utterance": "Have you, or do you intend to, continue to ignore the ticket?", "session_id": "doc2dial_2648"}
{"topic_shift": false, "utterance": "I have ignored my ticket up until this point", "session_id": "doc2dial_2648"}
{"topic_shift": false, "utterance": "If you fail to respond to the ticket, you will receive a conviction, which is known as a default conviction, and this is the equivalent of a guilty finding", "session_id": "doc2dial_2648"}
{"topic_shift": true, "utterance": "How do I enter a plea in relation to a violation received that results in 5 or more points?", "session_id": "doc2dial_2648"}
{"topic_shift": false, "utterance": "You must contact the court directly. Any suspension received due to a traffic ticket is an indefinite suspension. This means that your driver license is removed until you pay a suspension fee of $70", "session_id": "doc2dial_2648"}
{"topic_shift": true, "utterance": "What are the ways open to me to respond to a TVB  ticket?", "session_id": "doc2dial_2648"}
{"topic_shift": false, "utterance": "Most of the TVB tickets can be responded to online. You have the choice to schedule a hearing for the traffic ticket or you can pay the fine associated with the ticket with your credit card", "session_id": "doc2dial_2648"}
{"topic_shift": true, "utterance": "What exactly is the Traffic Violations Bureau?", "session_id": "doc2dial_2648"}
{"topic_shift": false, "utterance": "The TVB is associated with the DMV and is a department that processes tickets for non-criminal traffic violations. This department is active in the five boroughs of New York City. Our brochure explains more about what the TVB entails", "session_id": "doc2dial_2648"}
{"topic_shift": true, "utterance": "What happens if I have 3 or more alcohol-related convictions on my driver record?", "session_id": "doc2dial_2648"}
{"topic_shift": false, "utterance": "In this instance, if you plead guilty to any violation that results on 5 or more points may result in you having your license revoked under Part 132 of the Commissioner's Regulations. You should consult an attorney in this regard before entering a plea", "session_id": "doc2dial_2648"}
{"topic_shift": false, "utterance": "Hi there, how is it going?. Look, i was told the other day to search information about possible benefits that may be due for me and my family, could you tell me if that's true?", "session_id": "doc2dial_3556"}
{"topic_shift": true, "utterance": "Sure, no problem. But first, let me ask you, Are you or any member of your family eligible for some benefits?", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "Oh yeah, some of them are eligible for that, as i am.", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "That's great. You know that our mission is to deliver Social Security services that meet the changing need of the public.", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "Are you or any member of your family, receiving Social Security or Supplemental Security Income?", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "No, currently no one is receiving any of those.", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "Have your spouse or ex-spouse died?", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "Yeah, mi ex-spouse, some months ago.", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "I'm sorry for your loss. However, for that happening, you may become eligible for a higher Social Security benefit.", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "Oh, well, i suppose a little compensation isn't bad at all, huh?..Is there any requirements for that? Because i'm 64 and well i haven't married again.", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "Very well. You may be eligible for a benefit based on a former spouse's work if that marriage lasted 10 years or more.", "session_id": "doc2dial_3556"}
{"topic_shift": true, "utterance": "Umm, that would be nice, i think. Is so much information, what can i do if a need more? Can i contact you?", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "Sure. You can always use our website, which is a valuable resource for information about all Social Security's programs. There you can do a lot of things.", "session_id": "doc2dial_3556"}
{"topic_shift": false, "utterance": "Hello, can you help me with the Benefits Planner, please?", "session_id": "doc2dial_228"}
{"topic_shift": false, "utterance": "Of course. As you might know, Social Security can provide you, your spouse, and other eligible members of your family with benefits.", "session_id": "doc2dial_228"}
{"topic_shift": true, "utterance": "That's nice and all, but what about benefits for a spouse?", "session_id": "doc2dial_228"}
{"topic_shift": false, "utterance": "Well, even if you never worked under Social Security, you may still qualify for benefits if you are the spouse or divorced spouse of a retired worker.", "session_id": "doc2dial_228"}
{"topic_shift": true, "utterance": "Yes, that is my understanding. But what about retirement benefits?", "session_id": "doc2dial_228"}
{"topic_shift": false, "utterance": "Our Retirement Planner will show you how you qualify for Social Security retirement benefits and about possible benefits you may be eligible for on someone else's record.", "session_id": "doc2dial_228"}
{"topic_shift": true, "utterance": "Alright. And what if I want to apply for benefits online?", "session_id": "doc2dial_228"}
{"topic_shift": false, "utterance": "Do you want to apply for retirement benefits, disability benefits, or Medicare?", "session_id": "doc2dial_228"}
{"topic_shift": false, "utterance": "Yeah, for retirement benefits.", "session_id": "doc2dial_228"}
{"topic_shift": false, "utterance": "Then you can complete your application online. You will be asked to agree to a Terms of Service Agreement and create or log in to your personal my Social Security account.", "session_id": "doc2dial_228"}
{"topic_shift": true, "utterance": "Oh, great. And for what are those benefit calculators?", "session_id": "doc2dial_228"}
{"topic_shift": false, "utterance": "You can use the benefit calculators to help you plan online, using your personal my Social Security account to verify that your earnings are posted correctly and to get estimates of your future retirement, disability and survivors benefits.", "session_id": "doc2dial_228"}
{"topic_shift": false, "utterance": "Yes I'd like some information pertaining to the criteria of gainful employment and student aid.", "session_id": "doc2dial_2890"}
{"topic_shift": false, "utterance": "An educational program must lead to a degree at a non-profit or public institution or it must prepare students for \"gainful employment in a recognized occupation\" in order for said program to be eligible for funding under the Higher Education Act Title IV student assistance programs.", "session_id": "doc2dial_2890"}
{"topic_shift": true, "utterance": "What's earnings data and how is it calculated?", "session_id": "doc2dial_2890"}
{"topic_shift": false, "utterance": "Are you employed?", "session_id": "doc2dial_2890"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_2890"}
{"topic_shift": true, "utterance": "I'm having trouble understanding my Debt-to-Earnings (D/E) Rate Data. What are the little stars for?", "session_id": "doc2dial_2890"}
{"topic_shift": false, "utterance": "On the spreadsheet, a single asterisk * indicates that the information presented in the field has changed from what was presented prior to the April 25, 2018, update.", "session_id": "doc2dial_2890"}
{"topic_shift": false, "utterance": "Is there any way to get this spreadsheet online?", "session_id": "doc2dial_2890"}
{"topic_shift": false, "utterance": "Yes we have information on how to [36] Download the Debt to Earnings data spreadsheet.", "session_id": "doc2dial_2890"}
{"topic_shift": true, "utterance": "And how is the Annual Earnings Rate calculated?", "session_id": "doc2dial_2890"}
{"topic_shift": false, "utterance": "The numerator is the calculated annual loan payment amount an estimate of the annual loan repayment amount based on the median educational debt of the members of the sample cohort. The denominator is the higher of the cohort's mean or median earnings obtained from the Social Security Administration SSA.", "session_id": "doc2dial_2890"}
{"topic_shift": false, "utterance": "what happens after you get your disability rating", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "Did you get a decision notice from us that confirms your disability rating the rating that measures the severity of your disability?", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "yes, got it", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "Okay, you may be able to get disability compensation or benefits.  We can help you find out what benefits you can get.", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "so in other words we get money or more healthcare?", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "Disability compensation may include financial compensation payments as well as other benefits like health care or job training", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "what could I have done if I hadn't gotten my rating?", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "You could have checked your status to see what is going on, you could have contacted your nearest VA regional benefit office, or you could have called us at  800-827-1000", "session_id": "doc2dial_1341"}
{"topic_shift": true, "utterance": "Thank you, now I know for next time if I have problems. and what can I do if I got my rating and I don't feel it is the correct rating?", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "Do you disagree with your disability rating?", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "nope", "session_id": "doc2dial_1341"}
{"topic_shift": false, "utterance": "Hi. I need Tuition Assistance Top-Up", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "Does your college tuition cost more than what's covered by the Tuition Assistance TA program?", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1427"}
{"topic_shift": true, "utterance": "What If I'm going to take more courses after leaving the military?", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "[25] figure out if the GI Bill benefits you have left will cover your needs .s   [26] Use the GI Bill Comparison Tool", "session_id": "doc2dial_1427"}
{"topic_shift": true, "utterance": "Am I eligible for tuition assistance?", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "You can get tuition assistance if you re approved for federal TA and you meet both of the requirements listed below", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "What are the requirements?", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "[7] You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits ,p [8] and   [9] The cost of the course and fees is more than TA will cover .", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "Yes, I meet both of the requirements", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "The cost of the course and fees is more than TA will cover?", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "Then you're not eligible for tuition assistance", "session_id": "doc2dial_1427"}
{"topic_shift": false, "utterance": "My Dad was in the military. I need to know if this qualifies me for any kind of financial aid for college.", "session_id": "doc2dial_3230"}
{"topic_shift": false, "utterance": "For military families, scholarships and loan repayment assistance are available to you from several sources.", "session_id": "doc2dial_3230"}
{"topic_shift": true, "utterance": "Where can I submit a complaint about ow my college is using my financial aid?", "session_id": "doc2dial_3230"}
{"topic_shift": false, "utterance": "I can provide you with some information that may help you solve your problem or submit a complaint.", "session_id": "doc2dial_3230"}
{"topic_shift": true, "utterance": "Thank you. Does Paralyzed Veterans of America offer any scholarships to military families?", "session_id": "doc2dial_3230"}
{"topic_shift": false, "utterance": "Yes, they do.", "session_id": "doc2dial_3230"}
{"topic_shift": true, "utterance": "What other kind of financial aid does the government provide for military families?", "session_id": "doc2dial_3230"}
{"topic_shift": false, "utterance": "I can give you information on a few sources of financial aid that you can consider, but I also suggest that you check out todaysmilitary.com. You will find a list of education benefits.", "session_id": "doc2dial_3230"}
{"topic_shift": true, "utterance": "What are Reserve Officers Training Corps Scholarships?", "session_id": "doc2dial_3230"}
{"topic_shift": false, "utterance": "Yes, I would like to know more about these scholarships.", "session_id": "doc2dial_3230"}
{"topic_shift": false, "utterance": "Great. Unlike some other military scholarships, the ROTC Scholarships are based on merit instead of financial need.", "session_id": "doc2dial_3230"}
{"topic_shift": true, "utterance": "Now, about my complaint. Should I file it?", "session_id": "doc2dial_3230"}
{"topic_shift": false, "utterance": "First, I suggest you contact your school to address the problem. If you are still unable to resolve the issue after that, file the complaint.", "session_id": "doc2dial_3230"}
{"topic_shift": false, "utterance": "My school didn't give me the right amount of financial aid. Who do I talk to to get it fixed?", "session_id": "doc2dial_3224"}
{"topic_shift": true, "utterance": "So you believe that your financial aid has not been administered properly?", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "I mean, I don't know exactly but it doesn't seem right.", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "I think the amount I was supposed to get more. And there is another student with the same name as me so I think maybe it was mixed up. What do I do?", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "Ok, then this could be a simple mixup or a case of identity theft. Does that sound right to you?", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "I just didn't get the right amount and I think someone did something wrong somewhere. I don't know if any rules were broken but it's just not right.", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "It could also be a case of something calculated incorrectly in the financial aid amount.", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "Yes, it could be that too. I just need to know who to contact to get it fixed.", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "The first step would be to contact your school's financial aid department to try and get it straightened out.", "session_id": "doc2dial_3224"}
{"topic_shift": true, "utterance": "Is there any way I could get a deferment on my student loan payments?", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "If you are in active duty in the military, you will qualify for a deferment on any federal education loans.", "session_id": "doc2dial_3224"}
{"topic_shift": false, "utterance": "My application has been denied what do I do?", "session_id": "doc2dial_12"}
{"topic_shift": true, "utterance": "Read if your application is Denied on our website", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "and read  If you disagree with our decision", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_12"}
{"topic_shift": true, "utterance": "What other publications are there I can read?", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "There is Apply Online For Disability Benefitss Disability,  Benefitss  and  Disability Starter Kit", "session_id": "doc2dial_12"}
{"topic_shift": true, "utterance": "My application was denied for non medical reason", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "you can appeal our decision online", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "Where can I get more information?", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "please read \" Your income and resources \" on page 5 of our Supplemental Security Income SSI booklet", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "How do I request an appeal?", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "call our toll - free number at 1-800-772-1213 to request an appeal and People who are deaf or hard of hearing can call our toll - free TTY number , 1 - 800 - 325 - 0778", "session_id": "doc2dial_12"}
{"topic_shift": false, "utterance": "How is it possible to schedule and view VA appointments online?", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "With our VA Appointments tools, you can schedule some VA healthcare appointments online and view details about future appointments.", "session_id": "doc2dial_1433"}
{"topic_shift": true, "utterance": "Do you need to talk to someone right now?", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "No it is not urgent for me to talk to someone right now.", "session_id": "doc2dial_1433"}
{"topic_shift": true, "utterance": "How can i be eligible to use the VA Appointments Tools?", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "Do you happen to be enrolled in VA healthcare?", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "No, i am not enrolled in VA healthcare.", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "Then you do not qualify to use the tools available for VA appointments.", "session_id": "doc2dial_1433"}
{"topic_shift": true, "utterance": "How do VA Appointments tools help manage my health care?", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "VA Appointments tools actually offer a secure, web-based way to schedule, view, and organize your appointments online.", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "What are some uses of the tools?", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "You would be able to schedule some of your VA medical appointments online and reschedule or cancel appointments made online without calling your healthcare while using the VA appointments tools.", "session_id": "doc2dial_1433"}
{"topic_shift": false, "utterance": "Hello, How can I get VA direct or VA-backed home loan?", "session_id": "doc2dial_1355"}
{"topic_shift": true, "utterance": "Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan. Your next steps will depend on the type of loan you re looking to get and on your lender.", "session_id": "doc2dial_1355"}
{"topic_shift": false, "utterance": "Do you want to know who will be your lender?", "session_id": "doc2dial_1355"}
{"topic_shift": false, "utterance": "Yes, tell me, please.", "session_id": "doc2dial_1355"}
{"topic_shift": false, "utterance": "For most loans, the lender will be a private bank or mortgage company.", "session_id": "doc2dial_1355"}
{"topic_shift": true, "utterance": "How do I prepare before starting my application?", "session_id": "doc2dial_1355"}
{"topic_shift": false, "utterance": "you'll need a statement of service signed by your commander, adjutant, or personnel officer.", "session_id": "doc2dial_1355"}
{"topic_shift": true, "utterance": "who would be the lender if I have the Native American Direct Loan?", "session_id": "doc2dial_1355"}
{"topic_shift": false, "utterance": "In this case, we'll be your lender.", "session_id": "doc2dial_1355"}
{"topic_shift": true, "utterance": "How can I apply for a VA home loan Certificate of Eligibility?", "session_id": "doc2dial_1355"}
{"topic_shift": false, "utterance": "Learn how to apply for a VA home loan Certificate of Eligibility COE. It confirms for your lender that you qualify for the VA home loan benefit.", "session_id": "doc2dial_1355"}
{"topic_shift": true, "utterance": "What are the next steps for getting a VA direct or VA-backed home loan?", "session_id": "doc2dial_1355"}
{"topic_shift": false, "utterance": "Your next steps will depend on the type of loan you re looking to get and on your lender.", "session_id": "doc2dial_1355"}
{"topic_shift": false, "utterance": "Hey there. I'm looking information related to the benefits that an adult with a disability can receive. if they can receive any from you.", "session_id": "doc2dial_3542"}
{"topic_shift": true, "utterance": "If that person is disable, then you can file for the supplemental security income ssi only, but as long as you meet certain requirements.", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "And which are this others requirements?", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "For example the age requirements. If the person between the age of 18 and 65?", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "No, not really, is an older person.", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "Well, that could be a problem if you want to apply for the supplemental security income online.", "session_id": "doc2dial_3542"}
{"topic_shift": true, "utterance": "I see. Social security also helps and bring aids for children?", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "Yes, the social security can help children but not through the online application.", "session_id": "doc2dial_3542"}
{"topic_shift": true, "utterance": "I see... And which other people can receive also this benefits?", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "Also people who has worked long enough may also be able to social security disability or retirement benefits as well as ssi.", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "That's great. But from what age someone can receive this benefits?", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "The ssi benefits are payable to people 65 and older without disabilities who meet the financial limits.", "session_id": "doc2dial_3542"}
{"topic_shift": false, "utterance": "Tell me about the Direct PLUS Loan Application for Graduate/Professional Students", "session_id": "doc2dial_2884"}
{"topic_shift": true, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "1", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "As  I said before, that allows you to authorize the school to use your loan funds to satisfy other educationally related charges after tuition and fees and room and board have been paid. You are not required to provide this authorization.", "session_id": "doc2dial_2884"}
{"topic_shift": false, "utterance": "Tell me about what can I do to not let my insurance lapse.", "session_id": "doc2dial_1802"}
{"topic_shift": true, "utterance": "Since we work with the insurance company to make sure that all the vehicles maintain their insurances properly and according to the New York State requirements, we sill inform you of any problems with your insurance coverage.", "session_id": "doc2dial_1802"}
{"topic_shift": false, "utterance": "What if I cancel my insurance policy?", "session_id": "doc2dial_1802"}
{"topic_shift": false, "utterance": "you have to turn in your vehicle's license plates at DMV.", "session_id": "doc2dial_1802"}
{"topic_shift": true, "utterance": "I more often than not tend to forget one or some of the documents needed for my transaction at the DMV Office, please tell me, is there another way to do my DMV transactions?", "session_id": "doc2dial_1802"}
{"topic_shift": false, "utterance": "Yes, before going to the DMV office you should check our website to see if you can do your transaction online.", "session_id": "doc2dial_1802"}
{"topic_shift": true, "utterance": "Can I just write my new address in the back of my license if I haven't updated my address at the DMV?", "session_id": "doc2dial_1802"}
{"topic_shift": false, "utterance": "No, by statute, you must update your address at the DMV whenever you move from your registered address. It's not enough to just write the new address in the back of your license, or inform an officer when getting a ticket, or tell the United States Postal Service.", "session_id": "doc2dial_1802"}
{"topic_shift": true, "utterance": "How will you contact me about a problem with my insurance?", "session_id": "doc2dial_1802"}
{"topic_shift": false, "utterance": "When we detect any problem with your insurance, we'll mail you an insurance inquiry letter to let you resolve the problem.", "session_id": "doc2dial_1802"}
{"topic_shift": false, "utterance": "Hello. Can you tell me if I can use a proof of residence if it's in my husband's name, but we live together?", "session_id": "doc2dial_3973"}
{"topic_shift": true, "utterance": "Of course. Do you and your spouse have the same last name?", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "Yes, we share the same last name.", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "In that case you can use proof-of-residence documents that are in your spouse's name.", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "Great! I could also show you our marriage certificate. Would that also work?", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "Yes, that would work.", "session_id": "doc2dial_3973"}
{"topic_shift": true, "utterance": "What should I do if I don't find the documents that prove my relationship and identity?", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "Then you could also use a phone bill, electricity/gas bill, water bill or cable bill or divorce papers.", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "What if I don't have these at home?", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "You may already have more proof documents than you think, or you may be able to get some other proof documents.", "session_id": "doc2dial_3973"}
{"topic_shift": true, "utterance": "Let's say I don't have my marriage record or birth certificate anymore. What should I do then?", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "The New York State Department of Health Vital Records office can help you with obtaining vital records in the state. Alternatively, you can order vital records online from New York and many other states through an independent partner, VitalChek Network Inc., at vitalchek.com .", "session_id": "doc2dial_3973"}
{"topic_shift": true, "utterance": "I see. And what if I attended school at a community college?", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "Then you may have received a General Educational Development GED certificate. You can contact the college for a certified copy.", "session_id": "doc2dial_3973"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information related with drivers from others states.", "session_id": "doc2dial_3967"}
{"topic_shift": true, "utterance": "No problem. Is your driver license from another state?", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "Not exactly.", "session_id": "doc2dial_3967"}
{"topic_shift": true, "utterance": "If the license is from another state this can be restricted?", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "Yes, a license can be restricted in some cases, in others can be suspended or revoked because of violations or incidents.", "session_id": "doc2dial_3967"}
{"topic_shift": true, "utterance": "And how can I get a license?", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "The dmv can issue a conditional license to a qualified driver whose ny state license has been suspended or revoked because of a alcohol or drug- related violation.", "session_id": "doc2dial_3967"}
{"topic_shift": true, "utterance": "In that case I can still receive then a license?", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "Yes, you can receive a conditional driving privilege or a restricted driving privilege to drive in NY state.", "session_id": "doc2dial_3967"}
{"topic_shift": true, "utterance": "And how do I get access of this conditional license?", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "You need to be a qualified driver and must attend a impaired driver program previously know as drinking driving program approved by the dmv.", "session_id": "doc2dial_3967"}
{"topic_shift": true, "utterance": "And what I need to do to apply for it?", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "To apply for this kind of license you need to go in person at a dmv office.", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "The whole process must be done at the office?", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "Yes. You can do this at most, but not all, motor vehicles office. You need to contact your nearest office to find out where you can apply.", "session_id": "doc2dial_3967"}
{"topic_shift": false, "utterance": "Hi, I'm constantly searching DMV records for driver license, registration and insurance information. So I thought I'd get a DIAL-IN search account, but I need to fill the form MV-15D. I've been trying to get the form on the website but it's seems the website is down, or maybe my browser is not compatible. Could you assist me with that?", "session_id": "doc2dial_1816"}
{"topic_shift": true, "utterance": "We are currently upgrading our security protocols to better protect your data, so the platform has been down recently, but right now the website if available. If you want to check whether your browser is compatible, visit https://encryption.ny.gov/.", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "Thanks, I checked and my browser it's not compatible, what should I do now?", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "Upgrade your browser to the latest version.", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "Done, so now to re-verify whether is compatible should I go to the same link?", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "Absolutely, visit https://encryption.ny.govc to verify again.", "session_id": "doc2dial_1816"}
{"topic_shift": true, "utterance": "Thanks, I already got in, but I can't seem to download the form. How can I contact DMV about this? I need to get that Dial-in search acount asap.", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "You can contact DMV at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137 dmvaccounts@gmail.com", "session_id": "doc2dial_1816"}
{"topic_shift": true, "utterance": "Thanks! But why can't I download the form? Does it have anything to do with the new security?", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "Yes, we upgraded our security for better protection of the data. So, now you can't download any form as you usually did, to request a form you have to contact DMV.", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "Can I visit the page with mi phone?", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "Yes, most of smart phones have compatible browsers. Visit https://encryption.ny.gov/ to check that.", "session_id": "doc2dial_1816"}
{"topic_shift": false, "utterance": "Hi. I'm looking for information on my VA health care coverage.", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "No problem. The affordable care act was created to the health care cost and expand access to coverage.", "session_id": "doc2dial_957"}
{"topic_shift": true, "utterance": "Thanks. then. Oh, i was wondering if that coverage is according to ACAs minimum essential coverage requirement?", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "Yes, it is. Our health coverage is designed to meet the minimum essential coverage requirements for 2018.", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "Were you signed up for one of the programs offered?", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "No, i wasn't.", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "In any case, could you tell me which are those programs you are talking about?", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "No problem. For example, you have the VA healthcare program.", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "I see. That kind of information is always useful. So, if i'm enrolled in one of those, ma i have health coverage then?", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "That's correct. If you're in one of those programs, effectively you have coverage.", "session_id": "doc2dial_957"}
{"topic_shift": true, "utterance": "Good, good. Oh, i heard the other day that you don't have to pay any penalties for not having health insurance anymore. Is that right?", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "You're right. Starting in plan year 2019. The individual shared responsibility no longer applies.", "session_id": "doc2dial_957"}
{"topic_shift": false, "utterance": "Hello I need information about Zip Code and Email Entries", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "ok, a question has your address changed recently?", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "But if someone has recently changed their address, what should they do?", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "If your address has changed, please do not process your transaction online. Instead, follow the instructions to change your address.", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "and to do that I have to have an email?", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "Yes, and Your email program must be able to receive emails from addresses that include the domain: dmv.ny.gov.", "session_id": "doc2dial_2489"}
{"topic_shift": true, "utterance": "And if I change my email, do I also have to change my residence address?", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "If you already have a residence address registered with the DMV, you are not required to change it when you change your email address, but you can change the residence address if you wish.", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "and how long do I have to report my change of residence?", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "New York State law requires that you report a change of residence to the DMV within 10 days.", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "You do not have a residence address registered with the DMV?", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2489"}
{"topic_shift": false, "utterance": "VR&E Reemployment track", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "are you a veteran?", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "you re protected under the Uniformed Services Employment and Reemployment Rights Act USERRA .", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "i am a veteran", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs .", "session_id": "doc2dial_3797"}
{"topic_shift": true, "utterance": "Can I get help returning to my former job through VR&E?", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "You may be eligible for help if you re a Veteran with a service - connected disability", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "show me the requirements", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "are all required?", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "yes, Have an employment barrier or handicap", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "Are enrolled in Vocational Rehabilitation and Employment VR&E", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "no i didn't sign up for that vocational rehab plan", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "sorry then you do not meet the requirements to be eligible for this benefit", "session_id": "doc2dial_3797"}
{"topic_shift": false, "utterance": "Can you tell me more about your health care for veterans, please?", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "Do you have other forms of health care coverage like a private insurance plan, Medicare, Medicaid, or TRICARE?", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "Then you can use VA health care benefits along with these plans.", "session_id": "doc2dial_1180"}
{"topic_shift": true, "utterance": "That's unexpected, but great to know. Do I still have to carry open health care related costs, which my current insurance doesn't cover?", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "Depending on your assigned priority group, you may have a copay for non-service-connected care.", "session_id": "doc2dial_1180"}
{"topic_shift": true, "utterance": "And what if I'm part of a lower priority group?", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "In that case, you could lose your VA health care benefits in the future.", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "That doesn't sound good. If I delay signing up, does that have any negative consequences?", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "Yes, you'll pay a penalty. This penalty gets bigger each year you delay signing up and you'll pay it every year for the rest of your life.", "session_id": "doc2dial_1180"}
{"topic_shift": true, "utterance": "Ouch. Are you billing Medicare as well?", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "We don't bill Medicare or Medicaid, but we may bill Medicare supplemental health insurance for covered services.", "session_id": "doc2dial_1180"}
{"topic_shift": true, "utterance": "Should I cancel my Medicare or continue to use it?", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "This is your decision. You can save money if you drop your private health insurance, but there are risks.", "session_id": "doc2dial_1180"}
{"topic_shift": false, "utterance": "What should I do if I don t receive my VHIC in the mail?", "session_id": "doc2dial_1194"}
{"topic_shift": true, "utterance": "Has it been more than 10 days since you've had your picture taken?", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "Yes it has been", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "please call the VA medical center where you had your picture taken .Or call us at 877 - 222 - 8387 .We re here Monday through Friday , 8:00 a.m. to 8:00 p.m", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "What do I call if there is a hearing problem?", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "call TTY : 711 .", "session_id": "doc2dial_1194"}
{"topic_shift": true, "utterance": "What should I do if my VHIC is lost or stolen?", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "You can request a replacement card at the VA medical center where you had your picture taken . You ll need to bring your driver s license , passport , or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card .", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "Have you changed your medical center since getting your original card?", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "No I haven't", "session_id": "doc2dial_1194"}
{"topic_shift": true, "utterance": "What do I need to take when I get my picture taken?", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "You ll need to show a current form of primary identification", "session_id": "doc2dial_1194"}
{"topic_shift": true, "utterance": "How do I get my VHIC?", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "you ll need to be enrolled in VA health care .", "session_id": "doc2dial_1194"}
{"topic_shift": false, "utterance": "Good afternoon, I would like to get info about independent living, please.", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "No problem with that. May i ask if your disability is an obstacle for any of your daily activities?", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "Yeah, is impending me to do my daily routines properly.", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "Sorry to hear that. You may qualify for independent living services through the Vocational Rehabilitation and Employment Independent Living track. You can even receive these services if you are looking to get a job.", "session_id": "doc2dial_3783"}
{"topic_shift": true, "utterance": "And what may i need to qualify?", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "Do you have a serious employment handicap?", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "No, nothing like that.", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "If you don't have that condition, then you can't apply for this benefits.", "session_id": "doc2dial_3783"}
{"topic_shift": true, "utterance": "Well, lets say i have that condition, how can i apply?", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "Well, if that was the case, you should go to eBenefits to apply.", "session_id": "doc2dial_3783"}
{"topic_shift": true, "utterance": "O.k ,and then?", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "Then a Vocational Rehabilitation Counselor will work with you to determine the severity of your handicap and see if you're ready to work or not.", "session_id": "doc2dial_3783"}
{"topic_shift": false, "utterance": "What happens after I apply for health care benefits for a Veteran?", "session_id": "doc2dial_943"}
{"topic_shift": false, "utterance": "After you have applied for VA health care, you will receive a letter in the mail to let you know if your application is approved and what to do next.", "session_id": "doc2dial_943"}
{"topic_shift": true, "utterance": "What will I do after you approve my application?", "session_id": "doc2dial_943"}
{"topic_shift": false, "utterance": "You will receive a welcome call from the VA welcoming you to the VA health care program.  They will also help you with scheduling your first doctor's appointment.", "session_id": "doc2dial_943"}
{"topic_shift": true, "utterance": "How do I find out about VA health care benefits, health care team, and where I go for care?", "session_id": "doc2dial_943"}
{"topic_shift": false, "utterance": "We will help you learn all about your VA health care coverage, health care team, and where to go for care.", "session_id": "doc2dial_943"}
{"topic_shift": true, "utterance": "How do I get ahold of the Veteran's Health Benefits Handbook?", "session_id": "doc2dial_943"}
{"topic_shift": false, "utterance": "We will send the Handbook by mail and it will explain your specific health care benefits, how much copay, and other important information.", "session_id": "doc2dial_943"}
{"topic_shift": true, "utterance": "How long does it take to hear about my application?", "session_id": "doc2dial_943"}
{"topic_shift": false, "utterance": "Has more than a week passed since your completed and turned in your application?", "session_id": "doc2dial_943"}
{"topic_shift": false, "utterance": "Yes, it has been more than a week and haven't heard back.", "session_id": "doc2dial_943"}
{"topic_shift": false, "utterance": "Don't apply again and call our toll-free hotline at 877-222-8387.", "session_id": "doc2dial_943"}
{"topic_shift": false, "utterance": "Hi. I am trying to learn about TSGLI.", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "Great. I can help you with that.", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "Do you currently have TSGLI?", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "I do not.", "session_id": "doc2dial_1619"}
{"topic_shift": true, "utterance": "How can I find out if I am eligible?", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "I can help with that. Let's go through the requirements.", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "What are the requirements?", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "Have you experienced a traumatic injury?", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "Yes, while I was serving.", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "So did you report the injury before leaving the military?", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "No. I was afraid.", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "Unfortunately, you needed to report the injury before leaving. You may not be eligible.", "session_id": "doc2dial_1619"}
{"topic_shift": false, "utterance": "I let my insurance lapse and need to know how much I'll have to pay.", "session_id": "doc2dial_2310"}
{"topic_shift": true, "utterance": "Your Suspension Order should show how much you will need to pay. This amount is based on the length of time your insurance lapsed.", "session_id": "doc2dial_2310"}
{"topic_shift": false, "utterance": "Has your insurance been lapsed for 25 days?", "session_id": "doc2dial_2310"}
{"topic_shift": false, "utterance": "No, it's been longer than that.", "session_id": "doc2dial_2310"}
{"topic_shift": true, "utterance": "Can I pay by mail?", "session_id": "doc2dial_2310"}
{"topic_shift": false, "utterance": "Absolutely. Your Suspension Order will give you instructions on how to do so. You will need to send the bottom of your Suspension Order along with a certified check, personal check, or a money order payable to Commissioner of Motor Vehicles.", "session_id": "doc2dial_2310"}
{"topic_shift": true, "utterance": "What if my insurance has been lapsed for 90 days?", "session_id": "doc2dial_2310"}
{"topic_shift": false, "utterance": "You will be given one of two options. You can keep your plates and agree to pay a penalty of $900, or surrender the plates and serve a registration of 90 days.", "session_id": "doc2dial_2310"}
{"topic_shift": true, "utterance": "How can I find out more about this topic?", "session_id": "doc2dial_2310"}
{"topic_shift": false, "utterance": "You can find more information online at our website under Insurance.", "session_id": "doc2dial_2310"}
{"topic_shift": true, "utterance": "Is it possible to pay the penalty online?", "session_id": "doc2dial_2310"}
{"topic_shift": false, "utterance": "Yes, it can be paid online.", "session_id": "doc2dial_2310"}
{"topic_shift": false, "utterance": "Can you walk me through the steps I should take when applying for disability benefits?", "session_id": "doc2dial_770"}
{"topic_shift": true, "utterance": "Of course. First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "What if I need additional help with my application?", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "In that case you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "By the way, does the starter include a worksheet?", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "Yes, it includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "Do you require a phone number for people who are deaf or hard of hearing?", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "No, thanks. I don't know how you get that idea.", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "So, back to the topic at hand. What should I do after I have reviewed the kit and contacted social security?", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "You should fill out the online Child Disability Report. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "But I should contact social security before that, right?", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "Yes, you should contact Social Security right away to find out whether the income and resources of the parents and the child are within the allowed limits , and to start the SSI application process.", "session_id": "doc2dial_770"}
{"topic_shift": false, "utterance": "Do student loan deferments allow me to temporarily stop making payments?", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "Yes, student loan deferment could help you temporarily stop making payments  and sometimes is the best solution; but it does not help in making progress in paying back your loan.", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "Are there any other alternatives to consider?", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "Actually yes, there is an income-driven repayment plan that you should consider.", "session_id": "doc2dial_4007"}
{"topic_shift": true, "utterance": "Why is an income-driven repayment plan better at getting relief?", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "It is a better option because income-driven repayment plans base your monthly payment on your income and family size and your payment could be zero a month.", "session_id": "doc2dial_4007"}
{"topic_shift": true, "utterance": "If I am in the military or have been in the military could I get a deferment?", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "Do you believe you are eligible for the military deferment?", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "Yes, I believe I am.", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "Are you on active duty military service ?", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "Then you may be eligible for the Military service deferment.", "session_id": "doc2dial_4007"}
{"topic_shift": true, "utterance": "What if I don't pay the interest on my loan and allow it to capitalize?", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "It will actually make your total amount you repay higher and unpaid interest is only capitalized on Direct Loans and FFEL loans.", "session_id": "doc2dial_4007"}
{"topic_shift": false, "utterance": "hi, show me information about Post-9/11 GI Bill", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training .", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "What if I was active duty after September 2001", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "yes I was active after September 2001", "session_id": "doc2dial_3768"}
{"topic_shift": true, "utterance": "Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "Served at least 90 days on active duty either all at once or with breaks in service on or after September 11 , 2001", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "nothing more?", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "Received a Purple Heart on or after September 11 , 2001 , and were honorably discharged after any amount of service", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "I did not receive a purple heart", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "Served for at least 30 continuous days all at once , without a break in service on or after September 11 , 2001", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "neither", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "Are a dependent child using benefits transferred by a qualifying Veteran or service member", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "You can get these education benefits if you meet at least one of the requirements", "session_id": "doc2dial_3768"}
{"topic_shift": false, "utterance": "What should I do with the remaining apportioned plates when I receive my new apportioned plates?", "session_id": "doc2dial_2476"}
{"topic_shift": true, "utterance": "Doe one or both of the apportioned plates remain?", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "Both of the apportioned plates are remaining and I need to know what I should do with them when I receive my new apportioned plates.", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "If one or both of the apportioned plates remain, you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates.  Failure to return your license plates can result in suspension of your IRB account.  The IRB will issue new apportioned plates that have a different number along with a new matching cab card.", "session_id": "doc2dial_2476"}
{"topic_shift": true, "utterance": "What should I do if my apportioned plates are lost or stolen?", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "Have both apportioned plates been lost or stolen?", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "I believe they were stolen, yes.", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "If both apportioned plates are lost or stolen, get from Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency.  Also get the same form if your items were lost because of a crime.  Your items will be replaced at no fee if the form shows the items were lost because of a crime.", "session_id": "doc2dial_2476"}
{"topic_shift": true, "utterance": "How do I apply to replace IPR registration items at the DMV?", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "You can apply to replace IPR registration items at the Customer Service CounterRoom in Albany.", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "What is the address of the Customer Service CounterRoom?", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "It is located at 136 Swan Street Building, Empire State Plaza in Albany, NY.", "session_id": "doc2dial_2476"}
{"topic_shift": true, "utterance": "What is the topic I would be searching once the \"do it online\" button shows in the megamenu online?", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "Motor Carriers.", "session_id": "doc2dial_2476"}
{"topic_shift": false, "utterance": "Did I reach the feedback center?", "session_id": "doc2dial_4013"}
{"topic_shift": false, "utterance": "Yes you have reached the feedback center and your feedback is very important to us.", "session_id": "doc2dial_4013"}
{"topic_shift": false, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you do not agree with?", "session_id": "doc2dial_4013"}
{"topic_shift": false, "utterance": "No, I did not previously submit a complaint.", "session_id": "doc2dial_4013"}
{"topic_shift": true, "utterance": "Can I log in and manage my case?", "session_id": "doc2dial_4013"}
{"topic_shift": false, "utterance": "Yes, you can log in and manage your case.", "session_id": "doc2dial_4013"}
{"topic_shift": true, "utterance": "Am I allowed to share positive feedback also?", "session_id": "doc2dial_4013"}
{"topic_shift": false, "utterance": "Yes, you are allowed to share positive feedback at the feedback center also.", "session_id": "doc2dial_4013"}
{"topic_shift": true, "utterance": "Can you help me?", "session_id": "doc2dial_4013"}
{"topic_shift": true, "utterance": "Do you want to speak to an agent?", "session_id": "doc2dial_4013"}
{"topic_shift": false, "utterance": "Yes, I would like to speak directly to an agent about my feedback.", "session_id": "doc2dial_4013"}
{"topic_shift": false, "utterance": "Then you can call for help to submit your feedback or to ask questions at 1-844-651-0077.", "session_id": "doc2dial_4013"}
{"topic_shift": false, "utterance": "Hello I need information about IRP Registration Transfer", "session_id": "doc2dial_2462"}
{"topic_shift": false, "utterance": "Do you want to transfer an IRP registration and distributed plates?", "session_id": "doc2dial_2462"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2462"}
{"topic_shift": false, "utterance": "In that case request that the IRB transfer the registration when you purchase or register the new vehicle.", "session_id": "doc2dial_2462"}
{"topic_shift": true, "utterance": "and can it be done online?", "session_id": "doc2dial_2462"}
{"topic_shift": false, "utterance": "You can request the transfer of an IRP registration online through the New York State OSCAR Credentialing and One Stop Registration system.", "session_id": "doc2dial_2462"}
{"topic_shift": true, "utterance": "and can it be done over the phone?", "session_id": "doc2dial_2462"}
{"topic_shift": false, "utterance": "You cannot transfer an IRP record over the phone. You can call the IRB with questions at 1 - 518 - 473 - 5834.", "session_id": "doc2dial_2462"}
{"topic_shift": true, "utterance": "and by mail?", "session_id": "doc2dial_2462"}
{"topic_shift": false, "utterance": "If you apply by mail, send photocopies of your proof of identity.", "session_id": "doc2dial_2462"}
{"topic_shift": true, "utterance": "What if the new vehicle weighs more than the old vehicle?", "session_id": "doc2dial_2462"}
{"topic_shift": false, "utterance": "If the new vehicle weighs more than the old vehicle, there are prorated registration fees for the weight difference, administrative fees for the vehicle license plate transfer, and fees for any fee increases that may have occurred since the original registration was issued. .", "session_id": "doc2dial_2462"}
{"topic_shift": false, "utterance": "hello I need information about How to pay insurance criminal penalty", "session_id": "doc2dial_2304"}
{"topic_shift": true, "utterance": "You must first determine if you can pay, do you want to know more about it?", "session_id": "doc2dial_2304"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2304"}
{"topic_shift": true, "utterance": "do you know if you can pay?", "session_id": "doc2dial_2304"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2304"}
{"topic_shift": false, "utterance": "ok you can pay if your insurance expiration is 90 days or less", "session_id": "doc2dial_2304"}
{"topic_shift": false, "utterance": "if it is less than 90 days", "session_id": "doc2dial_2304"}
{"topic_shift": true, "utterance": "And if I pay, will they restore the service?", "session_id": "doc2dial_2304"}
{"topic_shift": false, "utterance": "Your payment does not guarantee that the DMV will restore your registration or close any other suspensions or revocations you have. It is your responsibility to know if the DMV restored your registration before driving the vehicle. You can check the status of your driving privilege and vehicle records through MyDMV [2].", "session_id": "doc2dial_2304"}
{"topic_shift": false, "utterance": "What if the insurance period is greater than 91 days?", "session_id": "doc2dial_2304"}
{"topic_shift": false, "utterance": "in this case you can't pay", "session_id": "doc2dial_2304"}
{"topic_shift": false, "utterance": "what are the rules for beneficiaries with higher incomes", "session_id": "doc2dial_764"}
{"topic_shift": false, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare", "session_id": "doc2dial_764"}
{"topic_shift": true, "utterance": "If my spouse remarried and lived with me at any time during the tax year, but filed a separate tax return, what should I do?", "session_id": "doc2dial_764"}
{"topic_shift": false, "utterance": "the following chart applies to you", "session_id": "doc2dial_764"}
{"topic_shift": false, "utterance": "If i re single and filed an individual tax return , or married and filed a joint tax return", "session_id": "doc2dial_764"}
{"topic_shift": false, "utterance": "the following chart applies to you", "session_id": "doc2dial_764"}
{"topic_shift": true, "utterance": "If  my Income Has Gone Down?", "session_id": "doc2dial_764"}
{"topic_shift": false, "utterance": "If your income has gone down due to any of the following situations , and the change makes a difference in the income level we consider", "session_id": "doc2dial_764"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_764"}
{"topic_shift": true, "utterance": "we use your most recent federal tax return the IRS provides to us?", "session_id": "doc2dial_764"}
{"topic_shift": false, "utterance": "this information is from a tax return filed in 2019 for tax year 2018", "session_id": "doc2dial_764"}
{"topic_shift": false, "utterance": "I need info about VA programs for substance abuse", "session_id": "doc2dial_994"}
{"topic_shift": true, "utterance": "The VA health care program covers services to treat substance use problems .", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "Do you want to know how to access these services?", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "yes, please", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "To access these services you must first apply for VA health care .", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "where can I get help if I'm not familiar with the VA?", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "You can find a Substance Use Disorder SUD program near you, you can call our general information hotline at 800 - 827 - 1000 , or contact your local VA medical center", "session_id": "doc2dial_994"}
{"topic_shift": true, "utterance": "what kind of help do you give?", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "The services we offer you depend on your specific needs .We provide many options for Veterans seeking treatment for substance use,\u00a0 problems ranging from unhealthy alcohol use to life - threatening addiction .", "session_id": "doc2dial_994"}
{"topic_shift": true, "utterance": "But what if someone didn't have VA benefits?", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "You may still be able to get care if you served in a combat zone, get free private counseling , alcohol and drug assessment , and other support at one of our 300 community Vet Centers .", "session_id": "doc2dial_994"}
{"topic_shift": true, "utterance": "and as for me I just go to my VA care provider?", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "If you have a VA primary care provider, your provider can help you get screened for substance use problems and related issues like PTSD or depression and can offer treatment and support as needed .", "session_id": "doc2dial_994"}
{"topic_shift": false, "utterance": "can you tell me how to update FAFSA", "session_id": "doc2dial_3032"}
{"topic_shift": false, "utterance": "Of course, review how it works FAFSA", "session_id": "doc2dial_3032"}
{"topic_shift": true, "utterance": "KNOW THE OPERATION OF FAFSA, NOW HOW I DO THE UPDATE", "session_id": "doc2dial_3032"}
{"topic_shift": true, "utterance": "Perfect, before updating check the corresponding corrections", "session_id": "doc2dial_3032"}
{"topic_shift": false, "utterance": "Okay, I will start making the respective corrections", "session_id": "doc2dial_3032"}
{"topic_shift": false, "utterance": "watch for the information you put on the form", "session_id": "doc2dial_3032"}
{"topic_shift": false, "utterance": "I am making the respective corrections", "session_id": "doc2dial_3032"}
{"topic_shift": true, "utterance": "Check if you have any information supplied with errors", "session_id": "doc2dial_3032"}
{"topic_shift": false, "utterance": "Check your SSN and correct if you have errors", "session_id": "doc2dial_3032"}
{"topic_shift": true, "utterance": "I am adding an eleventh school to correct the error", "session_id": "doc2dial_3032"}
{"topic_shift": false, "utterance": "Perfect, new school code overwrites a code from the previous school.", "session_id": "doc2dial_3032"}
{"topic_shift": false, "utterance": "How do I access these VA nursing home services?", "session_id": "doc2dial_1625"}
{"topic_shift": true, "utterance": "You may be able to use one or more of these services if you meet all the requirements", "session_id": "doc2dial_1625"}
{"topic_shift": true, "utterance": "if i signed up can i get VA medical care?", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "if you can get home health care as part of your benefits.", "session_id": "doc2dial_1625"}
{"topic_shift": true, "utterance": "What requirements are requested?", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "Did you sign up for VA medical care?", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "if I signed up for VA medical care", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "Have we concluded that you need a specific service to help you with your continuous treatment and personal care?", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "if they have concluded that I need a specific service to help me with my continuous treatment and personal care", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "Is the service or space in the care environment available near you?", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "No, there is no service or space in the care environment available near me", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "according to your answers I inform you that you are not eligible for assistance", "session_id": "doc2dial_1625"}
{"topic_shift": false, "utterance": "Hello I need information about How much does it cost to use an accredited representative or a VSO?", "session_id": "doc2dial_1143"}
{"topic_shift": true, "utterance": "In general, no person or organization can charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.", "session_id": "doc2dial_1143"}
{"topic_shift": false, "utterance": "do you think a claims agent or attorney charged you a fee that is too high?", "session_id": "doc2dial_1143"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1143"}
{"topic_shift": true, "utterance": "How do I find an accredited representative or a VSO?", "session_id": "doc2dial_1143"}
{"topic_shift": false, "utterance": "You can find an accredited representative or a VSO in 1 to 2 ways:\u00a0 Go to eBenefits to find a local representative that includes a recognized VSO, attorney, or claims agent by state / territory, zip code, or organization name.", "session_id": "doc2dial_1143"}
{"topic_shift": true, "utterance": "What are VSOs and what do they do?", "session_id": "doc2dial_1143"}
{"topic_shift": false, "utterance": "VSOs work on behalf of veterans and service members, as well as their dependents and survivors", "session_id": "doc2dial_1143"}
{"topic_shift": true, "utterance": "and what else can these professionals do?", "session_id": "doc2dial_1143"}
{"topic_shift": false, "utterance": "These trained professionals can also: Help gather supporting documents, such as a doctor's report or medical test results.\u00a0\u00a0 file a claim or appeal on your behalf", "session_id": "doc2dial_1143"}
{"topic_shift": false, "utterance": "ok and how can I do if I want to make an appeal but I can't be present?", "session_id": "doc2dial_1143"}
{"topic_shift": false, "utterance": "These trained professionals can file a claim or appeal on your behalf", "session_id": "doc2dial_1143"}
{"topic_shift": false, "utterance": "I would like you to help me obtain information on How much will my service member pay for dependent coverage?", "session_id": "doc2dial_3754"}
{"topic_shift": true, "utterance": "Nothing. We provide dependent coverage at no cost until the child is 18 years old, or sometimes more if the child meets one of the requirements listed below.", "session_id": "doc2dial_3754"}
{"topic_shift": false, "utterance": "What do I have to do to continue receiving dependent coverage after 18 years?", "session_id": "doc2dial_3754"}
{"topic_shift": false, "utterance": "Is the youth a full-time student?", "session_id": "doc2dial_3754"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3754"}
{"topic_shift": true, "utterance": "What should I do when completing the Spouse Coverage Election?", "session_id": "doc2dial_3754"}
{"topic_shift": false, "utterance": "Upon completion of the Spouse Coverage Election and the SGLV 8286A Certificate you must have it delivered to your unit personnel officer. Download the Election PDF and Certificate of Spouse Coverage", "session_id": "doc2dial_3754"}
{"topic_shift": true, "utterance": "What should I do once I give the certificate to the personnel officer?", "session_id": "doc2dial_3754"}
{"topic_shift": false, "utterance": "You must Download the PDF of election and certificate of spouse coverage", "session_id": "doc2dial_3754"}
{"topic_shift": true, "utterance": "What happens if the child is a full-time student between 18 and 22 years old?", "session_id": "doc2dial_3754"}
{"topic_shift": false, "utterance": "in that case we can extend the coverage", "session_id": "doc2dial_3754"}
{"topic_shift": true, "utterance": "How do I convert an FSGLI spousal policy into an individual insurance policy?", "session_id": "doc2dial_3754"}
{"topic_shift": false, "utterance": "You have the option of converting your spouse's FSGLI coverage into a permanent individual life-like insurance policy within 120 days from your service member's date", "session_id": "doc2dial_3754"}
{"topic_shift": false, "utterance": "Hello, I need information about Life Insurance for Veterans with Disabilities in Service (S-DVI)", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "Clear. The S-DVI Disability Veterans Life Insurance provides low-cost coverage to eligible service members. Would you like to know more?", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "do you have a service related disability?", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "if I have it", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "Very well, you can find out how to apply for S - DVI online or by mail.", "session_id": "doc2dial_3740"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "Were you released from active duty on or after April 25, 1951 and did not receive a dishonorable discharge?", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "Were you qualified for a service - related disability even if only 0%?", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "Are you in good health, except for any service-related conditions?", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "Can you apply within 2 years from the date we provide your new service - disability related?", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "of course", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "excellent meets the requirements to apply for S - DVI", "session_id": "doc2dial_3740"}
{"topic_shift": false, "utterance": "I'm here on an insurance matter", "session_id": "doc2dial_3998"}
{"topic_shift": true, "utterance": "Are you in a situation where you do not have insurance or it is about to expire and you don't plan to replace it?", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "no, I have it", "session_id": "doc2dial_3998"}
{"topic_shift": true, "utterance": "what do I do if I have insurance but you tell me that I don't have it?", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "You need to follow the instructions in the letter and contact your company or agent about the problem.  Ask your insurance company to file a notice of coverage with the DMV electronically.", "session_id": "doc2dial_3998"}
{"topic_shift": true, "utterance": "what about the letter that says my license is suspended, how do I take care of that?", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "You need to follow the instructions in the letter and contact your company or agent about the problem.  Ask your company to file a notice of coverage with the DMV electronically.", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "what happens if I let my insurance lapse for some time but I have insurance now?", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "Once the lapse is determined, the registration and, if the lapse period is 91 days or more, your driver license will also be suspended for the same number of days. The suspensions may not be effective on the same date.", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "what happens if my license is suspended and I lose my insurance again?", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "If that happens you will need to surrender your vehicle registration and plates to the DMV immediately", "session_id": "doc2dial_3998"}
{"topic_shift": true, "utterance": "but for now I can drive since it is a mistake and I am covered and not suspended so nothing will happen to me right?", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "Don't use your vehicle if your insurance coverage is cancelled, even if you think it is a mistake", "session_id": "doc2dial_3998"}
{"topic_shift": false, "utterance": "I'm a vet in need of employment help", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "Are you a Veteran with a service-connected disability that impacts your work?", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "Yes I am disabled", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "The Vocational Rehabilitation and Employment program, also called Voc Rehab, VR&E, or Chapter 31 benefits, may be able to help you. We offer different\u00a0 support-and-services tracks to help you find and keep a job. We can help you look at the options for the different tracks and help you apply for benefits and services.", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "can you help me with the job I had before I had problems?", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "We might be able to help, you may have the right to return to the civilian job you held before you deployed", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "how many ways of helping me do you have?", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "We offer 5 support tracks to help you find and keep a job", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "can you just find me something that fits my military work I did?", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "Yes, the Rapid Access to Employment track can help you with a job that matches your existing skills", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "do you have one where I use my skills to go into business for myself?", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "We have a Self-Employment track where we can help you start your own business", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "they all sound like they are for me, does the voc rehab offer vocational classes?", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "Yes, we have a Long-Term Services track that could help you with vocational training to help you develop new job skills if you are eligible", "session_id": "doc2dial_1157"}
{"topic_shift": false, "utterance": "Will my benefits change every year on January 1st?", "session_id": "doc2dial_1631"}
{"topic_shift": true, "utterance": "No, not always.", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "If my school has an approved agreement with you and continues in the program, do they still have to offer Yellow Ribbon Benefits?", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "Yes, they must continue to offer Yellow Ribbon benefits to you the next year as long as you meet all of the requirements.", "session_id": "doc2dial_1631"}
{"topic_shift": true, "utterance": "How much will I have to pay if I already receive financial aid?", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "We will deduct any financial aid then your school's funding through the Yellow Ribbon Program can cover part or all of the remaining unmet charges.", "session_id": "doc2dial_1631"}
{"topic_shift": true, "utterance": "What is the purpose of the Yellow Ribbon Program?", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "The Yellow Ribbon Program can help you pay for higher out-of-state, private school, or graduate school tuition that the Post-9/11 GI Bill doesn't cover .", "session_id": "doc2dial_1631"}
{"topic_shift": true, "utterance": "Can I attend school part-time and still be in the program?", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "Yes, you do not have to be in school full-time.", "session_id": "doc2dial_1631"}
{"topic_shift": true, "utterance": "Do I have to meet certain criteria to remain in the program?", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "Are you making acceptable progress toward completing your program according to your school?", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "No, I am failing a couple of my courses.", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "Then you would not be eligible to take part in the program any longer.", "session_id": "doc2dial_1631"}
{"topic_shift": false, "utterance": "hi how do i get a learner's permit", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "Obtaining a permit is the first step in obtaining your driver's license. Most people apply for a Class 'D - Operator' permit. 1 Must be 16 years of age or older and must submit an application in person at a DMV office.", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "and the request must be made in person?", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "you must file the application in person at a DMV office", "session_id": "doc2dial_2338"}
{"topic_shift": true, "utterance": "What happens if I pass my exam?", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "the examiner will give you an interim license that allows you to drive", "session_id": "doc2dial_2338"}
{"topic_shift": true, "utterance": "What should I do to prepare to take the written permission test?", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "study the New York State Driver's Manual and take the practice tests", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "want to know what you need to pass?", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2338"}
{"topic_shift": true, "utterance": "What else should I do to prepare?", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "learn how to find a pre-license course and prepare for your practical exam   must follow all restrictions on learning permits", "session_id": "doc2dial_2338"}
{"topic_shift": false, "utterance": "Hello. Can you tell me how to get benefits?", "session_id": "doc2dial_980"}
{"topic_shift": true, "utterance": "Of course. You'll need to file a claim for disability compensation.", "session_id": "doc2dial_980"}
{"topic_shift": false, "utterance": "Do you plan to file a claim?", "session_id": "doc2dial_980"}
{"topic_shift": false, "utterance": "Yes, that's what I'd like to do.", "session_id": "doc2dial_980"}
{"topic_shift": false, "utterance": "When you file, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.", "session_id": "doc2dial_980"}
{"topic_shift": true, "utterance": "Got it. We are talking about environmental hazards that impacted my health in a bad way during my service, right?", "session_id": "doc2dial_980"}
{"topic_shift": false, "utterance": "Yes, you may have illnesses or other conditions believed to be caused by toxic chemicals in the air, water, or soil.", "session_id": "doc2dial_980"}
{"topic_shift": true, "utterance": "And if these factors have caused my disability, I qualify for benefits?", "session_id": "doc2dial_980"}
{"topic_shift": false, "utterance": "Correct. You may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military. For example, due to contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa.", "session_id": "doc2dial_980"}
{"topic_shift": true, "utterance": "Can you help me learn more about possible benefits?", "session_id": "doc2dial_980"}
{"topic_shift": false, "utterance": "Yes, here you can find out if you can get disability compensation or benefits.", "session_id": "doc2dial_980"}
{"topic_shift": true, "utterance": "That'd be great. For example, do I have to provide evidence?", "session_id": "doc2dial_980"}
{"topic_shift": false, "utterance": "Of course, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.", "session_id": "doc2dial_980"}
{"topic_shift": false, "utterance": "hello could you help me choose the direct loan MPN", "session_id": "doc2dial_3026"}
{"topic_shift": true, "utterance": "Of course are you an undergraduate student?", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "in that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "and what should I do after logging in?", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "after starting the section you must go to the section See demo", "session_id": "doc2dial_3026"}
{"topic_shift": true, "utterance": "okay. Could you also tell me what a master promissory note is?", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "Of course The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.", "session_id": "doc2dial_3026"}
{"topic_shift": true, "utterance": "What if I'm a graduate student already?", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "Find and use the MPN you need as a graduate or professional degree student to obtain federal student loans. Graduate / professional students may be eligible for unsubsidized direct loans, direct PLUS loans, or both. You must complete an MPN for each type of loan you want to receive.", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "where can i find more information?", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "for More information Sign in to select the MPN typeOMB No. 1845-0007 Form approved", "session_id": "doc2dial_3026"}
{"topic_shift": false, "utterance": "I have so many questions about medicare premiums, I don't even know where to begin.", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "No problem. First you should know that the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.", "session_id": "doc2dial_758"}
{"topic_shift": true, "utterance": "Can you tell me how you determine my 2020 income-related monthly adjustment amounts when it comes to tax return?", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "Of course. We use your most recent federal tax return the IRS provides to us. Generally, this information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.", "session_id": "doc2dial_758"}
{"topic_shift": true, "utterance": "I see. What if my income has increased?", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "Do you have a higher income?", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "No? No, just forget it. I didn't mention anything like that.", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "Well, if I WAS a higher income beneficiary with Medicare prescription drug coverage, what would that entail?", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "You'd pay monthly premiums plus an additional amount, which is based on what you report to the IRS. Because individual plan premiums vary, the law specifies that the amount is determined using a base premium.", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "And regarding the premiums, what if you determine I was a higher-income beneficiary?", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "You'd pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS. You'd pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.", "session_id": "doc2dial_758"}
{"topic_shift": false, "utterance": "Yeah, hi. I filed a FOIL request some days ago and would like to know how long i'll have to wait before be able to inspect the documents and where it will be?", "session_id": "doc2dial_1976"}
{"topic_shift": true, "utterance": "It certainly takes a while. Yo must be patient, because is not custom that records are produced the same day  they are requested. The standard time frame is at least 20 business days after receiving written acknowledgement from the FOIL office.", "session_id": "doc2dial_1976"}
{"topic_shift": false, "utterance": "Did you provided a phone number along your request?", "session_id": "doc2dial_1976"}
{"topic_shift": false, "utterance": "No, i didn't do that.", "session_id": "doc2dial_1976"}
{"topic_shift": true, "utterance": "My FOIL request has been rejected, can i file a appeal?", "session_id": "doc2dial_1976"}
{"topic_shift": false, "utterance": "That rejection has been for a whole or only for a part of your request?", "session_id": "doc2dial_1976"}
{"topic_shift": false, "utterance": "It was for a part on the information requested, yes.", "session_id": "doc2dial_1976"}
{"topic_shift": false, "utterance": "You may indeed appeal the rejection then. You must proceed writing before 30 days from the date of denial for your FOIL request. It must contain a description of the contents which were rejected and have your appeal identified with the date of your record request.", "session_id": "doc2dial_1976"}
{"topic_shift": true, "utterance": "Thank for the answer. Last question, please. what can i expect to happens when my requested records are ready to inspection?", "session_id": "doc2dial_1976"}
{"topic_shift": false, "utterance": "When that happens, you just need to go to the Customer Service Counter Room, any day from Monday through Friday, from 8:00 am to 3:45 pm. There you'll be able to inspect the records you requested.", "session_id": "doc2dial_1976"}
{"topic_shift": false, "utterance": "I want to know more about my VA benefits and my disability rating", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "Did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service?", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "no I haven't", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "So you were never in a VA hospital for a service-connected disability?", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "No I wasn't", "session_id": "doc2dial_3807"}
{"topic_shift": true, "utterance": "So can I still get benefits even if I wasn't in the VA hospital?", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "You could get benefits if you meet the requirements", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "and what are the requirements?", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "Did you spend more than 21 days in a VA hospital or other approved hospital for a service-connected disability ?", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "I was in an approved hospital but not a VA hospital, I was just confused before", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "so am I approved or eligible ?", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "If you answered correctly about your hospital stay then you might be able to get disability benefits", "session_id": "doc2dial_3807"}
{"topic_shift": false, "utterance": "I need info about Camp Lejeune water contamination health issues", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "Did you serve at Marine Corps Base Camp Lejeune?", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "No, but I would like to know about this topic", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "Do you have a qualified service at Camp Lejeune?", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "Yes sir", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "In that case you may be able to get some disability benefits", "session_id": "doc2dial_3813"}
{"topic_shift": true, "utterance": "Null", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "Have you served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987?", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "No it wasn't", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "You do not meet all the requirements, so you may not be able to get disability benefits.", "session_id": "doc2dial_3813"}
{"topic_shift": true, "utterance": "Are veterans and their families covered for medical care?", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "That's right. Veterans who served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987 and their family members are covered.", "session_id": "doc2dial_3813"}
{"topic_shift": false, "utterance": "My vehicle was stolen. What should i do?", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "You should first lodge a report to the police and your insurance company.", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "What should i do after that?", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "After you lodge the report, you should wait for the police to take action. The report will also prevent your vehicle from being sold.", "session_id": "doc2dial_1962"}
{"topic_shift": true, "utterance": "Does stolen plates follow the same procedure?", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "Stolen plates have a different form and it is only available at police agencies and not at DMV.", "session_id": "doc2dial_1962"}
{"topic_shift": true, "utterance": "Okay. So after i lodge the report, i should just wait for any news from the police?", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "Yes. The police will input your vehicle information into national and state auto theft computer records. Other than tracking the vehicle, this will also prevent someone from selling or applying for a title using your vehicle.", "session_id": "doc2dial_1962"}
{"topic_shift": true, "utterance": "But my vehicle was stolen before i was able to apply for registration. What should i do?", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "Quickly apply for a title in your name with proof of ownership to the vehicle.", "session_id": "doc2dial_1962"}
{"topic_shift": true, "utterance": "If i am able to recover my vehicle, could i directly apply for plates?", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "No. The first thing you need to do is inform the police so that the stolen vehicle alarm would be cancelled. After you confirmed that it has already cancelled, you can then proceed to apply for plates or registration.", "session_id": "doc2dial_1962"}
{"topic_shift": true, "utterance": "Would i need a duplicate title?", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "A duplicate title will be issued for stolen vehicle to mark the stolen vehicle. Remember to send your title to the Title Bureau along with a letter to explain that the vehicle have been recovered. After that, the DMV will issue a regular vehicle title.", "session_id": "doc2dial_1962"}
{"topic_shift": true, "utterance": "Is there anything else that i need to do after i recover the vehicle?", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "No. That is all the thing. However, if the vehicle was damaged after you recover it, please contact your insurance company and settle it with them first before applying for plates or registration.", "session_id": "doc2dial_1962"}
{"topic_shift": false, "utterance": "can you give me details of Exposure through Project 112 or Project SHAD", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "I need more information about Project 112 or Project SHAD", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "The Department of Defense s Deseret Test Center in Fort Douglas , Utah , conducted this testing , which took place aboard ships and on land in various locations from 1962 to 1974 .", "session_id": "doc2dial_1792"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "Veteranss and Qualified survivors", "session_id": "doc2dial_1792"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "You were part of Projects 112 or SHAD testing from 1962 to 1974", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "No You may be able to get disability benefits", "session_id": "doc2dial_1792"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "You ll need to file a claim for disability compensation. You can call the VA Special Issues Helpline at 800 - 749 - 8387 . Or you can file a claim online .", "session_id": "doc2dial_1792"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_823"}
{"topic_shift": true, "utterance": "want to get citizenship", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "You have not yet established your US citizenship with us?", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_823"}
{"topic_shift": true, "utterance": "and if the document is expired?", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "We cannot accept a receipt showing that you requested the document. All documents must be current, not expired.", "session_id": "doc2dial_823"}
{"topic_shift": true, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "and the school ID card?", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "then we can verify your identity with the US Passport", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "What if I have not updated any document with my old name?", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "We will accept an identity document in your old name that has expired", "session_id": "doc2dial_823"}
{"topic_shift": false, "utterance": "Hi, can you give me information about the Direct Parent PLUS Loan Application? William D. Ford", "session_id": "doc2dial_3185"}
{"topic_shift": true, "utterance": "want to know What is a direct PLUS parent loan application?", "session_id": "doc2dial_3185"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3185"}
{"topic_shift": true, "utterance": "Do you want to apply for a PLUS loan?", "session_id": "doc2dial_3185"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3185"}
{"topic_shift": true, "utterance": "What is a Parent Direct PLUS Loan Application?", "session_id": "doc2dial_3185"}
{"topic_shift": false, "utterance": "The information you provide will be sent to the school you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and to process your application.", "session_id": "doc2dial_3185"}
{"topic_shift": false, "utterance": "and do all schools have the same application process?", "session_id": "doc2dial_3185"}
{"topic_shift": false, "utterance": "Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.", "session_id": "doc2dial_3185"}
{"topic_shift": true, "utterance": "Should I SIGN IN TO BEGIN to apply for the loan?", "session_id": "doc2dial_3185"}
{"topic_shift": false, "utterance": "if you must SIGN IN TO GET STARTED", "session_id": "doc2dial_3185"}
{"topic_shift": false, "utterance": "I am looking to get information regarding a retirement benefits planner, where do I go to get this information?", "session_id": "doc2dial_189"}
{"topic_shift": true, "utterance": "Are you aware of the Government Pension Offset (GPO)?", "session_id": "doc2dial_189"}
{"topic_shift": false, "utterance": "Yes, I have heard of this but would need more information on it", "session_id": "doc2dial_189"}
{"topic_shift": false, "utterance": "Will you be in receipt of a pension for work that is not covered by Social Security?", "session_id": "doc2dial_189"}
{"topic_shift": false, "utterance": "Yes, that does apply to me", "session_id": "doc2dial_189"}
{"topic_shift": false, "utterance": "In this case, any benefits that you may be able to receive on your spouse's record may be reduced. This reduction is referred to as GPO", "session_id": "doc2dial_189"}
{"topic_shift": true, "utterance": "What information is required to calculate my benefits if I am affected by GPO?", "session_id": "doc2dial_189"}
{"topic_shift": false, "utterance": "There are two things required; we will need to know your gross monthly pension from your job that is not covered by Social Security and then the estimated monthly amount of your Social Security benefit as a spouse, widow or widower, before the effect of GPO", "session_id": "doc2dial_189"}
{"topic_shift": true, "utterance": "Where can I get further information regarding the calculation of my benefits upon retirement?", "session_id": "doc2dial_189"}
{"topic_shift": false, "utterance": "Are you eligible for widow's or widower's benefits, or have you no access to your spouse's estimate or records?", "session_id": "doc2dial_189"}
{"topic_shift": false, "utterance": "No, I do not fit these criteria", "session_id": "doc2dial_189"}
{"topic_shift": false, "utterance": "Hey, I just wanted to check on an appeal.", "session_id": "doc2dial_837"}
{"topic_shift": false, "utterance": "Then you are in the right place. Here you can find out how to check the status of a VA claim or appeal online.", "session_id": "doc2dial_837"}
{"topic_shift": true, "utterance": "Good. I've read that you have a tool for this, is that right?", "session_id": "doc2dial_837"}
{"topic_shift": false, "utterance": "Yes. Do you want to use this tool?", "session_id": "doc2dial_837"}
{"topic_shift": false, "utterance": "No, that is not necessary now. Just some information would be great.", "session_id": "doc2dial_837"}
{"topic_shift": true, "utterance": "I noticed that I don't see all of the documents I sent to VA online. Are some of them missing?", "session_id": "doc2dial_837"}
{"topic_shift": false, "utterance": "Please do not worry. This may be because certain documents won't appear online.", "session_id": "doc2dial_837"}
{"topic_shift": true, "utterance": "I won't see all documents you say?", "session_id": "doc2dial_837"}
{"topic_shift": false, "utterance": "Correct. You can view anything you filed online and any evidence to support your initial claim though.", "session_id": "doc2dial_837"}
{"topic_shift": true, "utterance": "That's what I thought. And that tool of yours, does it let me take a look at the status of an appeal too?", "session_id": "doc2dial_837"}
{"topic_shift": false, "utterance": "Yes, you can use this tool to check the status of a VA claim or appeal for compensation.", "session_id": "doc2dial_837"}
{"topic_shift": false, "utterance": "Hello there, All great with you?. Look, I sent an Aid request some time ago, but hasn't been any answer, so when do i get my money?", "session_id": "doc2dial_3191"}
{"topic_shift": true, "utterance": "If you completed the proper procedure, It should be sent to you soon. Be aware that benefit will be paid by your School and not by the U.S Department of Education so, Have you checked on your school's payment schedule?", "session_id": "doc2dial_3191"}
{"topic_shift": false, "utterance": "Yeah, I checked that out already, that's why i'm here asking about.", "session_id": "doc2dial_3191"}
{"topic_shift": false, "utterance": "Well, that's pretty much what you can do for now. If you found out that information, then you must even know the period your aid will cover.", "session_id": "doc2dial_3191"}
{"topic_shift": true, "utterance": "O.k, O.k, you got me there. Yeah, i even looked about that period thing. Anyway, To be sure, all what i needed to do was to send the application, right? what else comes next?", "session_id": "doc2dial_3191"}
{"topic_shift": false, "utterance": "You're right. That's all what you were required to do. And if you are asking about your aid, then you probably took some of the next steps to that submission.", "session_id": "doc2dial_3191"}
{"topic_shift": true, "utterance": "Yeah, yeah, I went and did some thing, some paperwork. Look, what can I do if i don't have those resources for when i star my classes, huh?", "session_id": "doc2dial_3191"}
{"topic_shift": false, "utterance": "In that case, you should find out how to pay for your course materials, so you can start your classes and then help yourself with the aid.", "session_id": "doc2dial_3191"}
{"topic_shift": true, "utterance": "And just like that, huh? Oh, well. I hope won't need to do that. Sorry, but a Master Promissory Note was one of those steps you mentioned earlier, wasn't?", "session_id": "doc2dial_3191"}
{"topic_shift": false, "utterance": "That's correct. A MPN is a requisite for getting the aid.", "session_id": "doc2dial_3191"}
{"topic_shift": true, "utterance": "And of course accepting the aid from school, too?", "session_id": "doc2dial_3191"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_3191"}
{"topic_shift": false, "utterance": "can you give me details of Co-op training", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "A college or university co - op training program lets you get full - time work experience in between periods of going to school full time . You may be able to get help paying for some of your costs like books , tuition , and housing if you re part of a co - op . Find out if you can get these education benefits .", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "Find out if you can get these education benefits", "session_id": "doc2dial_1786"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "You re using VA educational assistance", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1786"}
{"topic_shift": true, "utterance": "If the program is at a private or foreign IHL", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "we pay the lesser of the national maximum or the actual costs for in - state tuition and fees . We also pay for some of the cost of housing and books .", "session_id": "doc2dial_1786"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "Veterans", "session_id": "doc2dial_1786"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "Help paying for tuition and Money for books and housing", "session_id": "doc2dial_1786"}
{"topic_shift": false, "utterance": "I want to apply for Social Security benefits", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "You can apply online, it is the quickest and easiest way to do it", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "We also provide ways if you are hearing impaired. Are you deaf or hard of hearing?", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "yes I am deaf", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "you can call TTY 1-800-325-0778 to apply", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "and maybe i'll do it online", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "Yes, you can just do it online", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "does my age decide when my benefits start?", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "If you are already age 62 ,you may be able to start your benefits in the month you apply .You should apply for benefits no more than four months before the date you want your benefits to start .Benefits are paid the month after they are due", "session_id": "doc2dial_604"}
{"topic_shift": true, "utterance": "and if I get benefits can I get them through direct deposit?", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "Yes, just bring your bank information so you can sign up for Direct Deposit .If you do not have a bank account you can sign up for the Direct Express card program", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "what if I can't get my birth certificate?", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "you can request one from the state where you were born", "session_id": "doc2dial_604"}
{"topic_shift": true, "utterance": "can I apply from outside the U.S. ?", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "If you do not live in the U.S. or one of its territories you can Contact the nearest U.S. Social Security office , U.S. Embassy or consulate .", "session_id": "doc2dial_604"}
{"topic_shift": false, "utterance": "Hi. I would like to get some orientation on a complaint.", "session_id": "doc2dial_2264"}
{"topic_shift": true, "utterance": "Is this complaint against you?", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "Yes, is against me.", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "Alright. If the complaint is against you, then a consumer services representative from the dmv will contact you so this complaint find a resolution.", "session_id": "doc2dial_2264"}
{"topic_shift": true, "utterance": "But they will contact me about the specific problem I got, right?", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "That's right. They are advised to contact the dmv consumer and facilities services complaint unit.", "session_id": "doc2dial_2264"}
{"topic_shift": true, "utterance": "There could be any legal process with this?", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "Yes. There may be the opportunity to pass through a hearing waiver to admit the charges and to pay a monetary penalty.", "session_id": "doc2dial_2264"}
{"topic_shift": true, "utterance": "And what happens if I get revoked or something?", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "If that's the case, then you'll have to surrender all supplies and cease to operate.", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "And this will be permanent or I will still have the chance to pay the penalty?", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "You can pay your fine or penalty, and then you be able to get back to business.", "session_id": "doc2dial_2264"}
{"topic_shift": true, "utterance": "So, if I don't pay I can end in a hearing, right?", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "If the waiver is accepted, no. But if is rejected, yes.", "session_id": "doc2dial_2264"}
{"topic_shift": false, "utterance": "I need help with proving I have insurance", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "Was your driver license or vehicle registration suspended because of a lapse in automobile liability insurance coverage?", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "not yet but it looks like it will be if I don't send in proof", "session_id": "doc2dial_2502"}
{"topic_shift": true, "utterance": "how can I proof I have insurance by phone? can I smartphone it in?", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "Did you want to provide proof by phone or at a DMV office?", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "no, I would rather do it online but I can do it by phone or go in if I have to", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "Okay, do you have a MyDMV account?", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "Would you like help creating a MyDMV account?", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "yes, but in another visit when I have more time", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "can I get my driving record from you?", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "Yes, you can order and immediately download your driving record abstract through MyDMV.", "session_id": "doc2dial_2502"}
{"topic_shift": false, "utterance": "What things will I need to get my Social Security Card?", "session_id": "doc2dial_162"}
{"topic_shift": true, "utterance": "If you have not already established your U.S. citizenship with us , we need to see proof of U.S. citizenship . We can accept only certain documents as proof of U.S. citizenship . These include a U.S. birth certificate or U.S. passport .", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "Have you already established your U.S. citizenship with us?", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "Yes, I have proven my U.S. citizenship before", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "Okay, so you have shown proof in the form of a  U.S. birth certificate or U.S. passport before", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "Also, I heard I needed some identity proof so what qualifies as identity proof?", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "We would accept your U.S. driver 's license, State - issued non - driver identification card or U.S. passport .", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "What if I don't have any of those things?", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "We would ask to see other documents. Any documents submitted , must be current not expired and show your name , identifying information, date of birth or age and preferably a recent photograph. Documents such as an employee identification card or other similar cards", "session_id": "doc2dial_162"}
{"topic_shift": true, "utterance": "Okay, and how much will the Social Security card cost?", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "You can replace your Social Security card for free if it was lost or stolen .", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "So I can just come in and get a Social Security card for free whenever I want?", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "There are limits to how many replacement cards you can get. However, you may not be affected by these limits if you can prove you need the card to prevent a significant hardship .", "session_id": "doc2dial_162"}
{"topic_shift": false, "utterance": "hello I need information about how to get a driver's license", "session_id": "doc2dial_2516"}
{"topic_shift": false, "utterance": "of course New York State residents 16 years of age and older can apply for a New York driver's license.", "session_id": "doc2dial_2516"}
{"topic_shift": true, "utterance": "and if the person is under 18 years old?", "session_id": "doc2dial_2516"}
{"topic_shift": true, "utterance": "Do you want to know what the Graduate License Law indicates?", "session_id": "doc2dial_2516"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2516"}
{"topic_shift": true, "utterance": "Do you want to know what Senior license before 18 indicates?", "session_id": "doc2dial_2516"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2516"}
{"topic_shift": true, "utterance": "What if I am not eligible for a senior license?", "session_id": "doc2dial_2516"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2516"}
{"topic_shift": false, "utterance": "want to know what happens If you are not eligible for a senior license, are you turning 18?", "session_id": "doc2dial_2516"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2516"}
{"topic_shift": false, "utterance": "What if I still have questions about my benefit verification letter?", "session_id": "doc2dial_3608"}
{"topic_shift": true, "utterance": "Do you still have any questions or need any help with how to request the verification online?", "session_id": "doc2dial_3608"}
{"topic_shift": false, "utterance": "Yes, i still need help with how to get the verification online.", "session_id": "doc2dial_3608"}
{"topic_shift": false, "utterance": "All you need to do is call our toll-free number at 1-800-772-1213 or visit our office.", "session_id": "doc2dial_3608"}
{"topic_shift": false, "utterance": "I am hard of hearing what do i do?", "session_id": "doc2dial_3608"}
{"topic_shift": false, "utterance": "You can always call our toll-free TTY number at 1-800-325-0778 between 7a.m. and 7 p.m. every Monday through Friday.", "session_id": "doc2dial_3608"}
{"topic_shift": true, "utterance": "How do i get ahold of replacement documents?", "session_id": "doc2dial_3608"}
{"topic_shift": false, "utterance": "Just sign into your my Social Security account and go directly to Replacement Documents and choose the replacement document you need.", "session_id": "doc2dial_3608"}
{"topic_shift": true, "utterance": "What is the benefit verification letter and why do i need it?", "session_id": "doc2dial_3608"}
{"topic_shift": false, "utterance": "The verification letter serves as proof of your retirement, disability, SSI, or Medicare benefits.  It also serves as proof that you receive benefits.", "session_id": "doc2dial_3608"}
{"topic_shift": true, "utterance": "How long does creating my Social Security account take?", "session_id": "doc2dial_3608"}
{"topic_shift": false, "utterance": "It should only take 10 minutes of your time.", "session_id": "doc2dial_3608"}
{"topic_shift": false, "utterance": "Can I apply for benefits online?", "session_id": "doc2dial_176"}
{"topic_shift": true, "utterance": "Are you applying for retirement, disability or Medicare.", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "No, retirement.", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "Has it told you your request was unable to be processed?", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "Yes, it errored out.", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "Then you will receive information on who to contact or how to schedule an appointment.", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "Is there a website I can go to for help?", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "Yes, go to this site.", "session_id": "doc2dial_176"}
{"topic_shift": true, "utterance": "What about spousal benefits?", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "If you are the spouse of a retired worker, you may still qualify.", "session_id": "doc2dial_176"}
{"topic_shift": true, "utterance": "If  a spouse didn't work very long, can his family still get benefits?", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "Yes, there may be enough work credits to be eligible.", "session_id": "doc2dial_176"}
{"topic_shift": true, "utterance": "Is there an online tool I can use to figure out what my benefits would be?", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "Yes, the benefit calculator can estimate this for you.", "session_id": "doc2dial_176"}
{"topic_shift": false, "utterance": "I'm here because of the Social Security benefit verification letter", "session_id": "doc2dial_610"}
{"topic_shift": true, "utterance": "Are you trying to get your Social Security Benefit Verification Letter online?", "session_id": "doc2dial_610"}
{"topic_shift": false, "utterance": "no , not for that", "session_id": "doc2dial_610"}
{"topic_shift": true, "utterance": "Do you want to know what a Social Security Benefit Verification Letter is?", "session_id": "doc2dial_610"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_610"}
{"topic_shift": true, "utterance": "Would you like to sign in to your mySocial Security account to get your verification letter?", "session_id": "doc2dial_610"}
{"topic_shift": false, "utterance": "yea, that's what I needed", "session_id": "doc2dial_610"}
{"topic_shift": false, "utterance": "Have you already created a my Social Security Account?", "session_id": "doc2dial_610"}
{"topic_shift": false, "utterance": "no, that is what I want help with", "session_id": "doc2dial_610"}
{"topic_shift": true, "utterance": "and what is the verification letter about?", "session_id": "doc2dial_610"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits .It also serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI .", "session_id": "doc2dial_610"}
{"topic_shift": false, "utterance": "I need to know more about dealing with complaints", "session_id": "doc2dial_2270"}
{"topic_shift": true, "utterance": "Has a complaint been filed against you?", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "Okay, a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.", "session_id": "doc2dial_2270"}
{"topic_shift": true, "utterance": "do you tell people to sue us or go to the BBB when they have an issue with us?", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "The DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager.", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "what do you advise them if they don't get a favorable resolution?", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "The consumer is advised to contact the DMV Consumer & Facilities Services Complaint Unit.  You should keep a copy of all work orders in an easy-to-access location to protect your business.", "session_id": "doc2dial_2270"}
{"topic_shift": true, "utterance": "how can a hearing end if it comes to that?", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties.", "session_id": "doc2dial_2270"}
{"topic_shift": true, "utterance": "what happens when they investigate?", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "You may be offered the opportunity through a \"hearing waiver\" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension.", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "If I admit to the charges will it be over?", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "If the waiver is accepted there will be no hearing", "session_id": "doc2dial_2270"}
{"topic_shift": false, "utterance": "hi i need help about GI Bill Eligibility and Other Education Benefits", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "Learn about the GI Bill eligibility requirements and find out if you can get these benefits. VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "who enters into this benefit?", "session_id": "doc2dial_1779"}
{"topic_shift": true, "utterance": "Can I get VA education benefits through the GI Post-9/11 Bill?", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "You may be able to earn benefits through your post-9/11 GI bill if you have been on active duty for at least 90 days, either continuously or interrupted for shorter periods of time, after 10 September 2001.", "session_id": "doc2dial_1779"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "Are you a Selected Reserve Officer who agreed to serve 6 years in addition to your initial service obligation?", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "Does it meet the other requirements?", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "Congratulations, you qualify for the benefit since if you meet the requirements", "session_id": "doc2dial_1779"}
{"topic_shift": false, "utterance": "I need to know what I need to do to qualify for disability benefits.", "session_id": "doc2dial_638"}
{"topic_shift": false, "utterance": "You are in the right place! What questions do you have about the process?", "session_id": "doc2dial_638"}
{"topic_shift": true, "utterance": "First off, when should I apply?", "session_id": "doc2dial_638"}
{"topic_shift": false, "utterance": "You should try to apply as soon as you become disabled.", "session_id": "doc2dial_638"}
{"topic_shift": false, "utterance": "Will you be applying for Social Security disability benefits?", "session_id": "doc2dial_638"}
{"topic_shift": false, "utterance": "No, I don't think that's right.", "session_id": "doc2dial_638"}
{"topic_shift": true, "utterance": "Is there a way that I can apply over the phone? I don't have internet at home. I am at the library right now to do this chat.", "session_id": "doc2dial_638"}
{"topic_shift": false, "utterance": "Yes, we have a toll-free number that you can use to apply. The number is 1-800-772-1213.", "session_id": "doc2dial_638"}
{"topic_shift": true, "utterance": "That Social Security benefit thing you mentioned, maybe that was the right thing I need. Would I get money from that right away?", "session_id": "doc2dial_638"}
{"topic_shift": false, "utterance": "The benefits will be sent to you starting on the sixth full month from the date of your disability.", "session_id": "doc2dial_638"}
{"topic_shift": true, "utterance": "All of this seems so difficult and overwhelming. Is there anything that can make it easier for me to understand?", "session_id": "doc2dial_638"}
{"topic_shift": false, "utterance": "I know it seems like difficult to you now, but our Disability Starter Kit will tell you just what you need to do to apply.", "session_id": "doc2dial_638"}
{"topic_shift": false, "utterance": "Hi, i have some loans and were offered to sign something called Master Promissory Note, What's that?", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "The Master Note is just a document you sign in order to promise that you'll repay your loans and any accrued interest. It also explain terms and conditions of the loan.", "session_id": "doc2dial_3146"}
{"topic_shift": true, "utterance": "I see, and to get one you have to go through certain procedures and give some information, right?", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "Yes. Information like your school name, mailing address or contact information are between the requested data.", "session_id": "doc2dial_3146"}
{"topic_shift": true, "utterance": "And that MPN is just for graduate students, or anyone else can us it?", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "Graduate students and Professional students, are totally eligible.", "session_id": "doc2dial_3146"}
{"topic_shift": true, "utterance": "And that goes for the different types of loans, like Subsidized and Unsubsidized?", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "That's right. It applies for both types of loans.", "session_id": "doc2dial_3146"}
{"topic_shift": true, "utterance": "And of course, i guess it applies for those Direct Plus Loans you mentioned earlier.", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "Totally right. It is also valid in that type of loan.", "session_id": "doc2dial_3146"}
{"topic_shift": true, "utterance": "Do you want to know who has to go through the procedures to get a MPN?", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "No, it's not necessary. I guess it is for Graduate and Professional students, right?", "session_id": "doc2dial_3146"}
{"topic_shift": true, "utterance": "That's right. Would you like to know how much time you would invest in a MPN session?", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "No, i don't think i need to know that right now.", "session_id": "doc2dial_3146"}
{"topic_shift": true, "utterance": "Would you like to know what do you need to obtain that MPN, then?", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "No, not at all. I think i wrote that down a time ago.", "session_id": "doc2dial_3146"}
{"topic_shift": false, "utterance": "Hello I need information about AFI's investigation process", "session_id": "doc2dial_2258"}
{"topic_shift": true, "utterance": "AFI will carry out a formal investigation. The result may not be an action, a warning letter, an investigation notice placed in your file, or a formal administrative hearing before an ALJ administrative law judge.", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "Do you want to know what Vehicle Safety does when it begins the hearing process?", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "no i don't know what it does", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "Do you want to know what happens if you accept the exemption?", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "want to know what to do if the offer is rejected?", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "And how can I get an opportunity for a hearing exemption?", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "When Vehicle Safety begins the hearing process, you may be offered the opportunity through a \"hearing waiver\" to admit the charges and pay a specific monetary fine and / or accept a suspension.", "session_id": "doc2dial_2258"}
{"topic_shift": true, "utterance": "and then I pay my fine and what happens?", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "If you pay your fine and / or penalty or serve your period of suspension, you will be back in business after full compliance.", "session_id": "doc2dial_2258"}
{"topic_shift": false, "utterance": "I would like to ask for information about technology education courses for veterans", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "Do you want to gain computer experience to start a career in the technology industry?", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "Yes I want to start a career in this industry", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "Great, in that case, you can be eligible for the VET TEC program, this program will match you with a leading training provider that will help you develop high-tech skills", "session_id": "doc2dial_1751"}
{"topic_shift": true, "utterance": "What are the requirements for this program?", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "There are some requirements, but first I would like to know if you are on active duty", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "Oh no, Right now I'm not on active duty", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "I'm so sorry but If you're not on active duty you can't be eligible for this program", "session_id": "doc2dial_1751"}
{"topic_shift": true, "utterance": "in that case, Can I apply for this program soon?", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "This is a five-year pilot program, if you become an active duty veteran you can participate as long as it is available.", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "Well I'm sixty years old I can't be on active duty again, But I really want to apply for this program, Is there any other option for me?", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "Of course, you can explain your case to program's director and maybe you can get an exception, remember that this is a five-year program and you can participate as long as it is available.", "session_id": "doc2dial_1751"}
{"topic_shift": false, "utterance": "What happens if I fail my road test?", "session_id": "doc2dial_1989"}
{"topic_shift": true, "utterance": "The main thing is not to worry, it's not the end of the world", "session_id": "doc2dial_1989"}
{"topic_shift": false, "utterance": "Is it a non-commercial license road test that you have failed?", "session_id": "doc2dial_1989"}
{"topic_shift": false, "utterance": "Yes, it is", "session_id": "doc2dial_1989"}
{"topic_shift": false, "utterance": "In this instance, your learner permit remains in place until the normal expiration date", "session_id": "doc2dial_1989"}
{"topic_shift": true, "utterance": "What ways are there for me to pay for any additional road tests that I have to undertake?", "session_id": "doc2dial_1989"}
{"topic_shift": false, "utterance": "If I have a temporary learner permit, without a photo, how do I pay for any additional road tests?", "session_id": "doc2dial_1989"}
{"topic_shift": false, "utterance": "If your license is temporary, you must bring your NY State driver license with you, or alternatively, a NY State non-driver ID Card", "session_id": "doc2dial_1989"}
{"topic_shift": false, "utterance": "How do I pay for an additional road test after failing the initial test?", "session_id": "doc2dial_1989"}
{"topic_shift": false, "utterance": "You can pay for this either online or by phone", "session_id": "doc2dial_1989"}
{"topic_shift": false, "utterance": "Hello there, good afternoon. Look, i read the other day that i can apply for certain services on a chapter 36 thing from VA, How can i do that?", "session_id": "doc2dial_1037"}
{"topic_shift": true, "utterance": "Well, first of all, you have to log in to your eBenefits account, and then follow the procedure.", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "O.k, and what happens if i'm eligible?", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "If that so, we'll make sure to invite you to meet with a vocatioal Rehabilitation Counselor, who will work with you to map out a career path.", "session_id": "doc2dial_1037"}
{"topic_shift": true, "utterance": "That's great. Then again, how do i apply?", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "No problem. As said before, you can apply going online and going to eBenefits.", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "Are you or your veteran relative not using VR&E benefits and services?", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "That's correct, i'm not using those at the moment.", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "Do not worry, then. You may also apply online through eBenefits.", "session_id": "doc2dial_1037"}
{"topic_shift": true, "utterance": "O.k, but what if i'm effectively eligible on the chapter 36 thing?", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "As said, we'll invite you to meet with a VR Counselor for a planning session.", "session_id": "doc2dial_1037"}
{"topic_shift": true, "utterance": "Can i get another type of VR&E benefits?", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "Sure. You may be able to get education and employment benefits, plus services for dependents. For example, you could qualify if you are the child of a Vietnam or Korean war veteran and have certain birth defects.", "session_id": "doc2dial_1037"}
{"topic_shift": true, "utterance": "And all these through VR&E counseling, right?", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "Correct. The VR&E counseling may help you to get those benefits and services as the dependent family of a veteran with a service-connected disability.", "session_id": "doc2dial_1037"}
{"topic_shift": false, "utterance": "Hi, i've thinking about retirement and heard about planning for that. What can you tell me?", "session_id": "doc2dial_3620"}
{"topic_shift": true, "utterance": "Well, for starters, Do you want to apply for medicare only?", "session_id": "doc2dial_3620"}
{"topic_shift": false, "utterance": "No, not only that.", "session_id": "doc2dial_3620"}
{"topic_shift": true, "utterance": "So you want to know about lifetime benefits?", "session_id": "doc2dial_3620"}
{"topic_shift": false, "utterance": "No, neither that.", "session_id": "doc2dial_3620"}
{"topic_shift": true, "utterance": "OK, well, maybe are you going to get a job?", "session_id": "doc2dial_3620"}
{"topic_shift": false, "utterance": "No, no, none of the options you presented is according what i want.", "session_id": "doc2dial_3620"}
{"topic_shift": true, "utterance": "Do you need help with you health insurance coverage", "session_id": "doc2dial_3620"}
{"topic_shift": false, "utterance": "No, i' m not having any issues with that.", "session_id": "doc2dial_3620"}
{"topic_shift": true, "utterance": "Well, there's one thing. Do you signed up for medical insurance?", "session_id": "doc2dial_3620"}
{"topic_shift": false, "utterance": "Yes, that's the one.", "session_id": "doc2dial_3620"}
{"topic_shift": false, "utterance": "Then you have signed up for medicare, right?", "session_id": "doc2dial_3620"}
{"topic_shift": false, "utterance": "No, not yet, but i'm looking for info about it.", "session_id": "doc2dial_3620"}
{"topic_shift": false, "utterance": "I'm looking for info about social security credits.", "session_id": "doc2dial_3634"}
{"topic_shift": false, "utterance": "Of course. You should know that you must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_3634"}
{"topic_shift": true, "utterance": "I heard about this work test. You see, I'm actually blind, so how is this supposed to work for me?", "session_id": "doc2dial_3634"}
{"topic_shift": false, "utterance": "In that case you must only meet the duration of work test.", "session_id": "doc2dial_3634"}
{"topic_shift": true, "utterance": "Alright. Let's talk about survivors benefits. What if I'm already receiving retirement or disability benefits? Will my wife get those benefits?", "session_id": "doc2dial_3634"}
{"topic_shift": false, "utterance": "If you still pay it at the time of your death, we will pay your survivors based on that entitlement. We will not have to determine your credits again.", "session_id": "doc2dial_3634"}
{"topic_shift": true, "utterance": "You keep talking about those credits. How do I earn them?", "session_id": "doc2dial_3634"}
{"topic_shift": false, "utterance": "Do you work and pay Social Security taxes?", "session_id": "doc2dial_3634"}
{"topic_shift": false, "utterance": "Yes, I currently do.", "session_id": "doc2dial_3634"}
{"topic_shift": false, "utterance": "Then you earn up to a maximum of four credits per year.", "session_id": "doc2dial_3634"}
{"topic_shift": true, "utterance": "And do I need anything else to be eligible for disability benefits?", "session_id": "doc2dial_3634"}
{"topic_shift": false, "utterance": "Yes, you must meet a recent work test and a duration work test.", "session_id": "doc2dial_3634"}
{"topic_shift": false, "utterance": "I want to know how to send in evidence for my claim", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "Have you filed a claim for disability compensation", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "yes I have", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "You can upload evidence online and you have up to one year to send it in.  Evidence may include supporting documents like medical test results, doctor\u2019s reports, and other records", "session_id": "doc2dial_1023"}
{"topic_shift": true, "utterance": "but how do I send it in?", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "You use the claim tracking tool to upload whatever evidence you have to support your disability claim.  The tool also helps you check the status of your claim.", "session_id": "doc2dial_1023"}
{"topic_shift": true, "utterance": "what does the evidence do to my claim? do I go back to the end of the line again?", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "Your claim is removed from the Fully Developed Claims program and it is processed as a standard claim", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "and I can keep sending in evidence?", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "If your claim is decided earlier than one year from the date we received the claim you will still have the rest of the year to provide any additional evidence .", "session_id": "doc2dial_1023"}
{"topic_shift": true, "utterance": "what should I be sending to make my case stronger?", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "You should be sending in federal and state records, such as your military medical records and your military personnel records.", "session_id": "doc2dial_1023"}
{"topic_shift": false, "utterance": "hi i need help about Foreign programs", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "Do you plan to study in a foreign school?", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1745"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "have they approved their program?", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "Is your program in a higher education institution where you will earn a standard or higher associate degree, or a degree of equal value at that foreign school?", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1745"}
{"topic_shift": false, "utterance": "Hello, I would like to know what I must do to continue receiving federal student aid", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "Of course You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.", "session_id": "doc2dial_3152"}
{"topic_shift": true, "utterance": "Should I continue to meet the basic eligibility criteria?", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "yes Remember the basic eligibility criteria that allow you to get federal student aid continue to apply the entire time you receive aid, not just when you first fill out the FAFSA and receive aid.", "session_id": "doc2dial_3152"}
{"topic_shift": true, "utterance": "and Must I have satisfactory academic progress to continue receiving federal student aid?", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "You must make satisfactory academic progress to continue receiving federal student aid. In other words, you have to get good grades and complete enough classes (credits, hours, etc.)", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "and is it indispensable?", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "yes You must make satisfactory academic progress to continue receiving federal student aid.", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "Do you want to see your school's data?", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3152"}
{"topic_shift": true, "utterance": "and for how long is the form you fill out valid?", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "When you complete the FAFSA, you are applying for help for a specific year. To get help next year, you'll need to submit next year's FAFSA form.", "session_id": "doc2dial_3152"}
{"topic_shift": false, "utterance": "I'm a high school senior who will be attending college in the fall. I need some information about student loans.", "session_id": "doc2dial_2927"}
{"topic_shift": true, "utterance": "I can help you with that.", "session_id": "doc2dial_2927"}
{"topic_shift": false, "utterance": "Will you be taking out a student loan?", "session_id": "doc2dial_2927"}
{"topic_shift": false, "utterance": "I'm not sure yet. I need more information first.", "session_id": "doc2dial_2927"}
{"topic_shift": true, "utterance": "What are some different types of federal grants?", "session_id": "doc2dial_2927"}
{"topic_shift": false, "utterance": "There are several federal grants that may be available to you, including Pell Grants, FSEOG, TEACH Grants, and Iraq and Afghanistan Service Grants.", "session_id": "doc2dial_2927"}
{"topic_shift": true, "utterance": "Do military families qualify for any kind of financial aid?", "session_id": "doc2dial_2927"}
{"topic_shift": false, "utterance": "Yes. There is aid available for members of military families.", "session_id": "doc2dial_2927"}
{"topic_shift": false, "utterance": "Does my state government offer financial aid?", "session_id": "doc2dial_2927"}
{"topic_shift": false, "utterance": "Yes. Your state government is another source for financial aid.", "session_id": "doc2dial_2927"}
{"topic_shift": true, "utterance": "What is the work-study program?", "session_id": "doc2dial_2927"}
{"topic_shift": false, "utterance": "The Federal Work-Study Program lets you earn money to pay for your schooling by working part-time.", "session_id": "doc2dial_2927"}
{"topic_shift": false, "utterance": "Is there really student aid scams I need to avoid?", "session_id": "doc2dial_3387"}
{"topic_shift": false, "utterance": "Yes, you should avoid student aid scams and protect your identity while looking for scholarships and FAFSA.", "session_id": "doc2dial_3387"}
{"topic_shift": true, "utterance": "Is there a way to identify student loan scams?", "session_id": "doc2dial_3387"}
{"topic_shift": false, "utterance": "Some of the scams that have been reported and should be looked out for are phone calls, emails, letters, text offering relief from federal student loans and warning them the forgiveness ends soon.", "session_id": "doc2dial_3387"}
{"topic_shift": true, "utterance": "What should be reported if information gets stolen?", "session_id": "doc2dial_3387"}
{"topic_shift": false, "utterance": "You should quickly report all lost or stolen IDs to the issuer or even to the police if appropriate.", "session_id": "doc2dial_3387"}
{"topic_shift": true, "utterance": "What should I do if my FSA ID or password has been shared?", "session_id": "doc2dial_3387"}
{"topic_shift": false, "utterance": "It is best to log in to your account using your username and password and once logged in change your account information so no one else can access it.", "session_id": "doc2dial_3387"}
{"topic_shift": false, "utterance": "Does someone else have access to your FSA ID information?", "session_id": "doc2dial_3387"}
{"topic_shift": false, "utterance": "No, not that I know of.", "session_id": "doc2dial_3387"}
{"topic_shift": true, "utterance": "What if I have questions or need help with my student loans?", "session_id": "doc2dial_3387"}
{"topic_shift": false, "utterance": "Your loan servicer would have to help you.", "session_id": "doc2dial_3387"}
{"topic_shift": false, "utterance": "What CDL changes have been made in Phase 1?", "session_id": "doc2dial_2099"}
{"topic_shift": true, "utterance": "Are you inquiring about new CDL skills testing changes?", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "No, I already know about these changes.", "session_id": "doc2dial_2099"}
{"topic_shift": true, "utterance": "Are you seeking information about Phase 1 National suspension and revocation screening?", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "No. I am familiar with the new suspension and revocation screenings.", "session_id": "doc2dial_2099"}
{"topic_shift": true, "utterance": "What about Phase 3? What changes have been made there?", "session_id": "doc2dial_2099"}
{"topic_shift": true, "utterance": "There have been new changes to endorsements and CDL restrictions. Would you like more information about this?", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "Yes. What new CDL restriction changes have been made?", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "There are new CDL restrictions may apply to CLP holders who partake in skills tests in vehicles that do not have full airbrakes or a manual transmission.", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "What vehicle requirements could cause a restriction on my CDL?", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "There are several incidents which would result in a restriction on your license. For example, if the vehicle you are driving has an automatic transmission and this is your first road test in a CMV, there will be a E restriction on your license.", "session_id": "doc2dial_2099"}
{"topic_shift": true, "utterance": "What new revocations could effect my ability to obtain a CLP or CDL?", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "Your commercial license will be revoked for one year if you are found guilty or were convicted of falsifying a CDL application or misrepresented your self certification driving type.", "session_id": "doc2dial_2099"}
{"topic_shift": true, "utterance": "Can I provide photo copies of documents needed for application completion?", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "No. Original documents will only be accepted.", "session_id": "doc2dial_2099"}
{"topic_shift": false, "utterance": "can you tell me about CHAMPVA benefits?", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .s     [5] Through this program ,s [6] we cover the cost of some of your health care services and supplies", "session_id": "doc2dial_1590"}
{"topic_shift": true, "utterance": "how can I get health care through CHAMPVA?", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office?", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "Then you can get health care through CHAMPVA", "session_id": "doc2dial_1590"}
{"topic_shift": true, "utterance": "what if I don't have a copy of the necessary form?", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "you can request it by submitting a Standard Form 180 , Request Pertaining to Military Records , from the National Archives .s   [116] Find out how to request military service records online , by mail , or by fax", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "What documents must I submit to apply?", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "Application for CHAMPVA Benefits VA Form 10 - 10d PDF", "session_id": "doc2dial_1590"}
{"topic_shift": false, "utterance": "what can you tell me about Veterans Group Life Insurance?", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "[2] With Veterans Group Life Insurance VGLI ,s [3] you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums .s   [4] Find out if you qualify for VGLI and how to manage your coverage .", "session_id": "doc2dial_1584"}
{"topic_shift": true, "utterance": "Am I eligible for Veterans Group Life Insurance?", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "You:Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days?", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "Are within 1 year and 120 days of retiring or being released from the Ready Reserves or National Guard?", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "Are within 1 year and 120 days of assignment to the Individual Ready Reserves IRR of a branch of service?", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "Are within 1 year and 120 days of being put on the Temporary Disability Retirement List TDRL?", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "You are able to get VGLI", "session_id": "doc2dial_1584"}
{"topic_shift": false, "utterance": "can you help me get a discharge on a school loan", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "Yes, I can help you learn about the eligibility requirements for discharge and how you can apply", "session_id": "doc2dial_3393"}
{"topic_shift": true, "utterance": "are direct loans eligible for this?", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "Were you enrolled when your school closed?", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "no I wasn't", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "Were you on approved leave of absence when your school closed?", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "no sir", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "Did your school close within 120 days after you withdrew?", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "Yes sir or Ma'am", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "You may be eligible for a 100 percent discharge of your loan", "session_id": "doc2dial_3393"}
{"topic_shift": true, "utterance": "good, and what will I need to get started", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "You should get your academic and financial aid records since you might need those records if you plan to attend another school or want your student loans discharged.", "session_id": "doc2dial_3393"}
{"topic_shift": false, "utterance": "I'm looking for information as to what constitutes a co-signer in relation to a spouse's income-driven repayment plan application form within the FSA,  can you help me with this?", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "A co-signer is defined as being the spouse of an applicant who initiated an Income-Driven Repayment Plan Request", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "Have you a concern or worry about being a co-signer on an application?", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "Yes, I'm concerned that I may be obligated to repay the loan by signing this application", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "What can I do if I do not have a Reference Number /Co-sign Code for the particular application?", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "You should contact the IDR applicant, who should have received an email containing the Reference Number/Co-sign Code. The IDR applicant can also access this information by logging into StudentAid.gov and clicking on the relevant link", "session_id": "doc2dial_2933"}
{"topic_shift": true, "utterance": "What exactly do I need to complete my role as a co-signer within the FSA?", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "Initially, you will need to be logged in with your own personal FSA ID in order to co-sign the applicant's IDR request", "session_id": "doc2dial_2933"}
{"topic_shift": true, "utterance": "How long should it normally take to complete my role as a co-signer?", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "Your role is normally completed in one session, which most people manage to complete in 10 minutes", "session_id": "doc2dial_2933"}
{"topic_shift": true, "utterance": "How does my spouse provide me with a co-sign code during the Income-Driven Repayment Plan Request?", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "Your spouse needs to click on the \"Direct Consolidation Loan Applications\" button which is located under \"My Loan Documents\" on the website.", "session_id": "doc2dial_2933"}
{"topic_shift": false, "utterance": "Good day. I want to learn more about Fry scholarships, please.", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "Then you're in the right place. Here you can learn about the the Marine Gunnery Sergeant John David Fry Scholarship Fry Scholarship, a scholarship for children and dependents of Veterans.", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "My husband died on a combat mission a few years ago, does this qualify me for the scholarship?", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "Yes, you may qualify for this benefit. We can find out if you're eligible for education benefits through this scholarship, if you want.", "session_id": "doc2dial_1209"}
{"topic_shift": true, "utterance": "That'd be great. You see, I lost my husband twelve years ago. Which scholarship can I get? The fry scholarship, right?", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "Yes, you may qualify for both the Fry Scholarship and the Survivors and Dependents Educational Assistance DEA program. But you can use only one program at a time.", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "Does this mean you cap combined benefits at some point?", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "Correct. We cap combined benefits at 81 months of full-time training.", "session_id": "doc2dial_1209"}
{"topic_shift": true, "utterance": "Good to know. So, do I qualify for the Fry scholarship then?", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "You may be able to get benefits under the Fry Scholarship if you re the child or surviving spouse of an active-duty service member who died in the line of duty on or after September 11, 2001.", "session_id": "doc2dial_1209"}
{"topic_shift": true, "utterance": "Are you the spouse of a service member?", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "Yes, I'm the wife of a veteran who passed away.", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "Did you remarry?", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "No, I would never marry another man. My husband was the love of my life.", "session_id": "doc2dial_1209"}
{"topic_shift": true, "utterance": "I'm receiving dependency, can I receive it along with the Fry scholarship?", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "I'm afraid you'll need to give up those payments when you start to use the Fry Scholarship.", "session_id": "doc2dial_1209"}
{"topic_shift": false, "utterance": "I'm planning to retire soon and I have some questions.", "session_id": "doc2dial_360"}
{"topic_shift": true, "utterance": "What age you be retiring at?", "session_id": "doc2dial_360"}
{"topic_shift": false, "utterance": "I'm hoping to retire next year at the age of 65.", "session_id": "doc2dial_360"}
{"topic_shift": true, "utterance": "Would you be interested in delaying your retirement beyond the age of 65?", "session_id": "doc2dial_360"}
{"topic_shift": false, "utterance": "I'm not sure and was wondering what impact delaying would have.", "session_id": "doc2dial_360"}
{"topic_shift": true, "utterance": "Would you be interested in knowing more about how to proceed?", "session_id": "doc2dial_360"}
{"topic_shift": false, "utterance": "Yes I would.", "session_id": "doc2dial_360"}
{"topic_shift": false, "utterance": "When planning your retirement you might ask yourself what the best time to start your retirement benefits is. Have you thought about this?", "session_id": "doc2dial_360"}
{"topic_shift": false, "utterance": "Yes but with my savings and all it's a little confusing.", "session_id": "doc2dial_360"}
{"topic_shift": false, "utterance": "We can provide you with some information to help you time your retirement more carefully.", "session_id": "doc2dial_360"}
{"topic_shift": true, "utterance": "When is the earliest that I will receive benefits?", "session_id": "doc2dial_360"}
{"topic_shift": false, "utterance": "If you need to you can choose to start receiving benefits before the month you apply.", "session_id": "doc2dial_360"}
{"topic_shift": false, "utterance": "I need help with an expiring temp registration on a car", "session_id": "doc2dial_2700"}
{"topic_shift": true, "utterance": "Is this a situation where you can not get the title certificate for a vehicle you sold and the temporary registration expires soon?", "session_id": "doc2dial_2700"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2700"}
{"topic_shift": true, "utterance": "can you also check on what the title certificate will have on it for a rebuilt 09 Mustang that we salvaged?", "session_id": "doc2dial_2700"}
{"topic_shift": false, "utterance": "If a title certificate is issued it will receive a brand that displays \"REBUILT SALVAGE:NY\".", "session_id": "doc2dial_2700"}
{"topic_shift": true, "utterance": "How do we get a surety bond?", "session_id": "doc2dial_2700"}
{"topic_shift": false, "utterance": "You will have to contact a surety insurance company.", "session_id": "doc2dial_2700"}
{"topic_shift": true, "utterance": "another thing I wanted to ask is how do we know how much our bond will be?", "session_id": "doc2dial_2700"}
{"topic_shift": false, "utterance": "Bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.", "session_id": "doc2dial_2700"}
{"topic_shift": true, "utterance": "also, what should we put down for price on a car we sold wholesale when we're doing the retail certificate of sale?", "session_id": "doc2dial_2700"}
{"topic_shift": false, "utterance": "You don't need the selling price on form MV-50 when a vehicle is sold wholesale.", "session_id": "doc2dial_2700"}
{"topic_shift": false, "utterance": "Who are the I LOVE NY Adventure Custom Plates available to?", "session_id": "doc2dial_2066"}
{"topic_shift": true, "utterance": "You can get the I LOVE NY Adventure Custom Plates if you are an individual that holds a currently valid NYS Department of Environmental Conservation DEC issued Sporting License and/or a NYS Office of Parks, Recreation and Historic Preservation Parks issued Empire Passport.", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "How much do I have to pay to get an I LOVE NY Adventure Custom Plate?", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "The fee noted for each renewal is the $15 annual I LOVE NY fee plus the personalization fee if applicable and does not include the regular registration renewal fees due upon each renewal.  As the $15 I LOVE NY fee is an annual fee, if your registration is renewed every two years passenger and commercial class, the fee is $30 at renewal.  Motorcycle classes renew every one year, therefore a $15 I LOVE NY fee will be due at each renewal.", "session_id": "doc2dial_2066"}
{"topic_shift": true, "utterance": "Are fees for the I LOVE NY Adventure Custom Plates waived if I purchased a LIFETIME NYS Parks issued Empire Passport in 2014?", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "If your purchase of the LIFETIME NYS Parks issued Empire Passport was in 2014, then, yes, indeed, the fees except for the personalization fees, if applicable, are waived for your first plate purchase and first renewal only.", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "What are the personalization fees for the I LOVE NY Adventure Custom Plates?", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "Personalization fees are $31.25 for passenger and commercial registration classes and $18.75 for motorcycle class.", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "Can I order an I LOVE NY Adventure Custom Plate online?", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "Can I order an I LOVE NY Adventure Custom Plate online?", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "You can order your plate online at I LOVE NY Adventure Custom Plates Gallery.  To order your plate online, you must attach a copy of your driver license and a copy of your sporting license or Empire Passport with the application form.", "session_id": "doc2dial_2066"}
{"topic_shift": true, "utterance": "What is the fee for choosing to get my new driver's license with the icons immediately?", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "If you hold a driver's license the feel will be $12.50 or it is only $5.00 if you hold a non-driver ID, or you can wait for your next license renewal at no charge.", "session_id": "doc2dial_2066"}
{"topic_shift": true, "utterance": "How can I request the icons to be added to my driver's license if I have a safe boating certificate?", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "You may request the icons be added in two ways;  online using the Online Sporting License System at the NYS website or by visiting a NYS Department of Motor Vehicles office and presenting the required proof.", "session_id": "doc2dial_2066"}
{"topic_shift": false, "utterance": "What happens with a Mandatory Forbearance?", "session_id": "doc2dial_3378"}
{"topic_shift": true, "utterance": "Do you meet the requirements for a mandatory forbearance?", "session_id": "doc2dial_3378"}
{"topic_shift": false, "utterance": "Yes, I am eligible for a mandatory forbearance.", "session_id": "doc2dial_3378"}
{"topic_shift": false, "utterance": "In a mandatory forbearance, your loan servicer is required to grant the forbearance.", "session_id": "doc2dial_3378"}
{"topic_shift": false, "utterance": "What types of loans are eligible for mandatory forbearance?", "session_id": "doc2dial_3378"}
{"topic_shift": false, "utterance": "eligility would only apply to Direct Loans and FFEL Program loans.", "session_id": "doc2dial_3378"}
{"topic_shift": true, "utterance": "Is there any relief of student loans payment because of COVID-19?", "session_id": "doc2dial_3378"}
{"topic_shift": false, "utterance": "Yes, federal student loan borrowers are automatically being placed in an administrative forbearance to temporarily stop making loan payments from March 13, 2020 to Sept. 30 2020.", "session_id": "doc2dial_3378"}
{"topic_shift": true, "utterance": "Am I able to get a mandatory forbearance if I am in Medical or Dental Internship or Residency?", "session_id": "doc2dial_3378"}
{"topic_shift": false, "utterance": "Yes, if you are serving in a medical or dental internship or residency program and meet other requirements.", "session_id": "doc2dial_3378"}
{"topic_shift": true, "utterance": "What is the time frame of a mandatory forbearance?", "session_id": "doc2dial_3378"}
{"topic_shift": false, "utterance": "Usually 12 months at a time is a mandatory forbearance.", "session_id": "doc2dial_3378"}
{"topic_shift": false, "utterance": "Can you help me with disability?", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "Of course we can! Disability affects more people than most people know.", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "Can the planner tell me about Medicare coverage?", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "Yes, it can tell your when coverage starts and what happens if you go back to work.", "session_id": "doc2dial_406"}
{"topic_shift": true, "utterance": "Is there a different process for advocates?", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "Are you helping someone do their application?", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "Yes, I'm filing for my sister.", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "Yes, there are additional things you will need to know.", "session_id": "doc2dial_406"}
{"topic_shift": true, "utterance": "Are disability and supplemental the same thing?", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "There are 2 programs depending on your employment history and income.", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "Is the information I need to have the same for both?", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "For both programs you will need information about your medical condition, work and education history.", "session_id": "doc2dial_406"}
{"topic_shift": false, "utterance": "What do I do if I already have a lifetime sporting license?", "session_id": "doc2dial_2072"}
{"topic_shift": true, "utterance": "Then you can request the icon be added to your DMV document either using the website or going to your DMV office.", "session_id": "doc2dial_2072"}
{"topic_shift": false, "utterance": "Do you need to know what to expect at the DMV office?", "session_id": "doc2dial_2072"}
{"topic_shift": false, "utterance": "Yes, I've never done this before.", "session_id": "doc2dial_2072"}
{"topic_shift": false, "utterance": "Bring the required proof and there is a $12.50 fee, $5.00 for non-driver ID's.", "session_id": "doc2dial_2072"}
{"topic_shift": true, "utterance": "Are custom plates available now?", "session_id": "doc2dial_2072"}
{"topic_shift": false, "utterance": "Yes, the I LOVE NYS Adventure plates are currently available.", "session_id": "doc2dial_2072"}
{"topic_shift": true, "utterance": "Can I order them online?", "session_id": "doc2dial_2072"}
{"topic_shift": false, "utterance": "No, but you can bring a copy of your driver's license and a copy of your sporting license with the application form.", "session_id": "doc2dial_2072"}
{"topic_shift": true, "utterance": "Can you get these plates for any vehicle?", "session_id": "doc2dial_2072"}
{"topic_shift": false, "utterance": "Yes, they are available for passenger, commercial and motorcycles.", "session_id": "doc2dial_2072"}
{"topic_shift": true, "utterance": "Is it yearly or is there a lifetime option?", "session_id": "doc2dial_2072"}
{"topic_shift": false, "utterance": "There is a Lifetime Empire Passport and you automatically get a new license for free!", "session_id": "doc2dial_2072"}
{"topic_shift": false, "utterance": "What if my spouse dies and they were on Socoal security", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "Sure, no problem, I will be glad to assist. We should be notified as soon as the person dies", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "Did you need to report a death or a change?", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "Yes, my spouse has passed.", "session_id": "doc2dial_412"}
{"topic_shift": true, "utterance": "Do I need to fill anything out or file?", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "I am so sorry to hear that, my condolences. Generally you do not have to file anything", "session_id": "doc2dial_412"}
{"topic_shift": true, "utterance": "IS there a number to call to do this?", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "Yes there is, thank you for asking. It is 1-800-772-1213", "session_id": "doc2dial_412"}
{"topic_shift": true, "utterance": "Do I need to make an appointment to come in and see if my benefits will change?", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "You will need to apply for survivors benefits", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "Will I get retirement or disability benefits?", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "It is possible. You would need to apply for them", "session_id": "doc2dial_412"}
{"topic_shift": false, "utterance": "Hello. When we my benefits start?", "session_id": "doc2dial_374"}
{"topic_shift": true, "utterance": "Hello, how are you today? I will be happy to assist you. your first Social Security benefit will be paid for the sixth full month after the date we find that your disability began", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "Ok thanks so much!", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "Was your application approved?", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "Yes it was, thank you", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "You are very welcome.", "session_id": "doc2dial_374"}
{"topic_shift": true, "utterance": "How do I go about getting medicare?", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "your state may pay your Medicare premiums and , in some cases , other Medicare costs for which you are normally responsible such as deductibles and coinsurance", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "IS there a page I can go to to get more information?", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "please go to the Medicare 's page", "session_id": "doc2dial_374"}
{"topic_shift": true, "utterance": "When are the benefits paid?", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "Social Security benefits are paid in the month following the month for which they 're due", "session_id": "doc2dial_374"}
{"topic_shift": false, "utterance": "Hello there. I came here with some questions for you, regarding the voter registration application.", "session_id": "doc2dial_2714"}
{"topic_shift": true, "utterance": "Are you wondering if you are eligible to register to vote in New York State?", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "To register to vote in New York State you must be a U.S. Citizen.", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "Do I also need to be 18 or older?", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "Yes, you also must be at least 18 years old by the end of this year.", "session_id": "doc2dial_2714"}
{"topic_shift": true, "utterance": "I thought so. What if I didn't get a response on my voter registration application? I've been waiting for almost two months now.", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "Then you should contact them at the phone number or address provided on the New York State Board of Elections website.", "session_id": "doc2dial_2714"}
{"topic_shift": true, "utterance": "How do I know what my voter registration status is right now?", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "The NYS Board of Elections provides a website for New York State residents to check their voter registration status.", "session_id": "doc2dial_2714"}
{"topic_shift": true, "utterance": "OK. And do I need to keep my voter registration information up to date?", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "You do not need to update your voter registration information if your political party preference has changed, or if your name has changed since you last voted.", "session_id": "doc2dial_2714"}
{"topic_shift": true, "utterance": "What if I haven't received any response after waiting for 2 full months?", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "Then you should contact them at the phone number or address provided on the New York State Board of Elections website.", "session_id": "doc2dial_2714"}
{"topic_shift": false, "utterance": "What is available for me to estimate my student aid?", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "Are you not ready to apply for federal student aid, but want an estimate for future reference?", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "Yes, I am not ready and just would like an estimate.", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "Then you are fortunate enough to get an estimate with FAFSA4caster.", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "Is the FAFSA4caster free?", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "Yes, the FAFSA4caster is free and gives you an estimate of your eligibility for federal student aid and once you are ready to apply fill out your FAFSA form.", "session_id": "doc2dial_3422"}
{"topic_shift": true, "utterance": "Am I allowed to compare schools?", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "You are certainly able to compare schools by changing the cost of attendance, deleting state aid if you will be an out-of-state student, or modifying the amount of aid available from the school, among others.", "session_id": "doc2dial_3422"}
{"topic_shift": true, "utterance": "Will FAFSA4caster help me understand my options?", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "Yes, it is a helpful tool for each person who is not yet ready to fill out a FAFSA form and really is intended for juniors or even younger so parents can start saving up for funding.", "session_id": "doc2dial_3422"}
{"topic_shift": true, "utterance": "Is info provided by FAFSA4caster able to help apply for aid?", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "It is basically just information to show what you could receive in the future and is not an application for aid.", "session_id": "doc2dial_3422"}
{"topic_shift": false, "utterance": "Hi, I'm a veteran and wanted to know if there are any health care facilities i can go in case i need, please.", "session_id": "doc2dial_1235"}
{"topic_shift": false, "utterance": "Before that, i have to ask, Did you sign up for veterans health care?", "session_id": "doc2dial_1235"}
{"topic_shift": false, "utterance": "Actually, i didn't do that.", "session_id": "doc2dial_1235"}
{"topic_shift": true, "utterance": "Look, lets say i already signed up for veterans health care, and i've moved to a new location far from my previous one. I guess i'll have to update my data, How can i do that?", "session_id": "doc2dial_1235"}
{"topic_shift": false, "utterance": "You can give us a call at 877-222-VETS or 877-222-8387, Monday through Friday, from 8 am to 8 pm. ET", "session_id": "doc2dial_1235"}
{"topic_shift": true, "utterance": "You know, i'm not very fond of being on a facility or treatment center. Is there a chance that i can receive treatment in my own house?", "session_id": "doc2dial_1235"}
{"topic_shift": false, "utterance": "That's a certain possibility. You may get not only health care, but nursing care or even everyday help, right in the comfort of your home.", "session_id": "doc2dial_1235"}
{"topic_shift": true, "utterance": "That sounds like suited to me. But lets say i'm in other location, needing assistance and the health facility can't give it to me. What happens there?", "session_id": "doc2dial_1235"}
{"topic_shift": false, "utterance": "As enrolled veteran, you should be covered. You'll need to find out how you can be able to receive treatment from a local provider.", "session_id": "doc2dial_1235"}
{"topic_shift": true, "utterance": "Ah,then better look for it soon. Tell me something, when i need to go to a facility, i'll be receiving good and constant care?", "session_id": "doc2dial_1235"}
{"topic_shift": false, "utterance": "That's correct. You'll receive regular care on that location of your choice.", "session_id": "doc2dial_1235"}
{"topic_shift": false, "utterance": "I was wondering if I can get help with my dental insurance, becauce I can't get VA dental care benefits.", "session_id": "doc2dial_1553"}
{"topic_shift": true, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program, VADIP, if you meet at least one of the requirements.", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "And what are those requirements, if I may ask?", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "Are you signed up for VA health care?", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "Unfortunately, you won't be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program then. I'm sorry.", "session_id": "doc2dial_1553"}
{"topic_shift": true, "utterance": "That's ok. Is there anything else I may qualify for?", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "You may qualify for a one-time course of dental care that a VA dental care provider concludes.", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "Do I need the dental care for a specific goal?", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "Yes, the dental care must be needed to make it possible for you to be in the vocational rehab program and make it possible for you to reach the goals of your vocational rehab program.", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "Is there anything else I should know?", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "Yes, you should know that a Dental Trauma Rating VA Form 10 - 564-D or VA Regional Office Rating Decision letter VA Form 10 - 7131 will tell you the tooth/teeth/conditions that are trauma-rated.", "session_id": "doc2dial_1553"}
{"topic_shift": false, "utterance": "I could use help with a loan that is giving me problems", "session_id": "doc2dial_3344"}
{"topic_shift": true, "utterance": "Do you need help with your defaulted loan?", "session_id": "doc2dial_3344"}
{"topic_shift": false, "utterance": "no I need more information on what I can do and such", "session_id": "doc2dial_3344"}
{"topic_shift": true, "utterance": "how do I work on paying my defaulted Perkins loan?", "session_id": "doc2dial_3344"}
{"topic_shift": false, "utterance": "You will need to make a full monthly payment each month, within 20 days of the due date, for nine consecutive months. Your required monthly payment amount is determined by your loan holder.", "session_id": "doc2dial_3344"}
{"topic_shift": false, "utterance": "where do I go for more info on this?", "session_id": "doc2dial_3344"}
{"topic_shift": false, "utterance": "I can show you where to go for information about your Perkins Loan", "session_id": "doc2dial_3344"}
{"topic_shift": true, "utterance": "what about Direct Consolidation loans, can we choose our repayment plan on those?", "session_id": "doc2dial_3344"}
{"topic_shift": false, "utterance": "Yes, if you make three voluntary, on-time, full monthly payments before consolidating, you can choose from any of the repayment plans available to Direct Consolidation Loan borrowers.", "session_id": "doc2dial_3344"}
{"topic_shift": false, "utterance": "can we get more help since COVID-19 is affecting so many people and our finances?", "session_id": "doc2dial_3344"}
{"topic_shift": false, "utterance": "Yes, the U.S. Department of Education has stopped collection activity on defaulted federally owned student loans and/or grant overpayments. Interest is temporarily set at 0% on defaulted federally owned student aid debt. This 0% interest and stopped collections period will last from March 13, 2020, through Sept. 30, 2020.", "session_id": "doc2dial_3344"}
{"topic_shift": false, "utterance": "What types of low cost loans does the US Department of Education offer to students to help cover cost of college?", "session_id": "doc2dial_3350"}
{"topic_shift": false, "utterance": "The US Department of Education offers students subsidized and unsubsidized loans based on their financial need if they are eligible.", "session_id": "doc2dial_3350"}
{"topic_shift": true, "utterance": "Who pays the interest on a Direct Subsidized Loan?", "session_id": "doc2dial_3350"}
{"topic_shift": false, "utterance": "Actually the U.S Department of Education pays the interest on a Direct Subsidized Loan.", "session_id": "doc2dial_3350"}
{"topic_shift": true, "utterance": "Is it ever possible for me to cancel a loan because I decided I do not need it?", "session_id": "doc2dial_3350"}
{"topic_shift": false, "utterance": "Absolutely, if you do it before your money is disbursed you can cancel all or part of your loan at any time.", "session_id": "doc2dial_3350"}
{"topic_shift": true, "utterance": "How do I apply for a loan?", "session_id": "doc2dial_3350"}
{"topic_shift": false, "utterance": "Would you like to apply for a Direct Loan?", "session_id": "doc2dial_3350"}
{"topic_shift": false, "utterance": "Yes, I want to apply for a Direct Loan.", "session_id": "doc2dial_3350"}
{"topic_shift": false, "utterance": "You must first complete and submit the FAFSA form and your school will use the info to determine how much student aid you are eligible for and the Direct Loan is usually included as part of the financial aid package.", "session_id": "doc2dial_3350"}
{"topic_shift": true, "utterance": "What if I want to cancel my loan because it is less than I need?", "session_id": "doc2dial_3350"}
{"topic_shift": false, "utterance": "Yes, you can cancel a loan if it is less than you need but should contact your school to notify them.", "session_id": "doc2dial_3350"}
{"topic_shift": false, "utterance": "hi i need some help if i can't get VA dental care benefits, can i get help buying dental insurance?", "session_id": "doc2dial_1547"}
{"topic_shift": true, "utterance": "Yes You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "And what requirements do I have to meet to buy it?", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "are you signed up for VA medical care?", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "since you are in compliance You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP", "session_id": "doc2dial_1547"}
{"topic_shift": true, "utterance": "How does dental care help?", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "dental care Relieves pain, and helps you get a job,", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "pk thanks for the info. and another question is what class is it?", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "You are in: Class III", "session_id": "doc2dial_1547"}
{"topic_shift": true, "utterance": "What factors influence you can get VA dental care?", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "It depends on a number of factors, such as your military service history and your current health and life situation. Based on these factors, VA places you in a benefit class and gets the specific benefits assigned to that class.", "session_id": "doc2dial_1547"}
{"topic_shift": true, "utterance": "Through which program can I buy dental insurance at low cost?", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "You may be able to purchase dental insurance at a reduced cost through the VA Dental Insurance Program VADIP", "session_id": "doc2dial_1547"}
{"topic_shift": true, "utterance": "How can I qualify for a dental care course?", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "You may qualify for: A one-time dental care course that a VA dental care provider", "session_id": "doc2dial_1547"}
{"topic_shift": false, "utterance": "I want to do my life insurance business online with the VA", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "Do you have VA life insurance?", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "You can use the online portal to manage your policy online", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "can I pay my premium by logging on and doing what I have to do?", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "Yes, you can pay your premium there", "session_id": "doc2dial_1221"}
{"topic_shift": true, "utterance": "is that the same place to go to do your VGLI insurance business?", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "You access your Veterans Group Life Insurance policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.", "session_id": "doc2dial_1221"}
{"topic_shift": true, "utterance": "what else can I do when I log in besides paying my premium?", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "You can check your policy's status to make sure it is up to date, and you might be able to find out about your plan and renewal options", "session_id": "doc2dial_1221"}
{"topic_shift": true, "utterance": "where do I go to log in?", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "Do you have a VA life insurance policy with a file number that starts with a V , RH , J , RS , K , or W ?", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "where do I go to do my business if I have a VGLI policy?", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "You can access your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "do I go to the office of servicemembers website or Prudential website?", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "You can find your policy through Prudential Insurance Company of America", "session_id": "doc2dial_1221"}
{"topic_shift": false, "utterance": "Hi, I applied for benefits but my application was denied. Are there benefits that members of my family can apply for?", "session_id": "doc2dial_348"}
{"topic_shift": true, "utterance": "Yes even if you don't qualify for benefits on someone else's record some of your family may qualify for benefits on your record.", "session_id": "doc2dial_348"}
{"topic_shift": true, "utterance": "How do I go about applying for benefits?", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "You can apply in person. All you have to do is visit your local Social Security office. I suggest that you call them first and make an appointment.", "session_id": "doc2dial_348"}
{"topic_shift": true, "utterance": "What is the maximum benefits my family can receive?", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "There is a limit to the amount that is paid to family members. The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record. The total varies but generally the total amount you and your family can receive is about 150 to 180 percent of your full retirement benefit.", "session_id": "doc2dial_348"}
{"topic_shift": true, "utterance": "As the main applicant for retirement benefits how much will I receive?", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "Benefits paid to your spouse will not decrease your retirement benefits.", "session_id": "doc2dial_348"}
{"topic_shift": true, "utterance": "Where can I find information about benefits for my family?", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "Are you interested in finding out about benefits for your family?", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "No I am not.", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "Are you married or do you have children?", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "No I have never married and don't have children.", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "Well then the benefits for family member don't apply to you.", "session_id": "doc2dial_348"}
{"topic_shift": false, "utterance": "You can help me with counseling for financial aid", "session_id": "doc2dial_3436"}
{"topic_shift": true, "utterance": "Did you want to learn more about Entrance Counseling?", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "can you help me start?", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "Yes, we can help you Log In to Start", "session_id": "doc2dial_3436"}
{"topic_shift": true, "utterance": "Do you have info on plus counseling?", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "PLUS Credit Counseling is required if the U.S. Department of Education has informed you that you have an adverse credit history and you have obtained an endorser or documented to the satisfaction of the U.S. Department of Education that there are extenuating circumstances related to your adverse credit history.", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "Are you planning on completing PLUS Credit Counseling voluntarily?", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "no I have to learn more so I'll wait", "session_id": "doc2dial_3436"}
{"topic_shift": true, "utterance": "I have one more question, can you tell me what exit counseling is?", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "Exit Counseling is required when you graduate, leave school, or drop below half-time enrollment. It provides important information to prepare you to repay your federal student loan", "session_id": "doc2dial_3436"}
{"topic_shift": false, "utterance": "Hi! Could you please tell me how to get a vehicle registration?", "session_id": "doc2dial_2728"}
{"topic_shift": true, "utterance": "No problem. Do you know what the vehicle registration and tittle record abstract are, right?", "session_id": "doc2dial_2728"}
{"topic_shift": false, "utterance": "Yes, I know them.", "session_id": "doc2dial_2728"}
{"topic_shift": false, "utterance": "Great. In case you need it. You can always check for the definitions issued by the new york DMV.", "session_id": "doc2dial_2728"}
{"topic_shift": true, "utterance": "Got it. I Know, for this there is needed the VIN, but I don't have it. What can I do?", "session_id": "doc2dial_2728"}
{"topic_shift": false, "utterance": "There is no problem. We may be able to locate the record using our registration files, we just need you to provide the name and date birth DOB of the registrant.", "session_id": "doc2dial_2728"}
{"topic_shift": false, "utterance": "Alright. Is there any fee related to this?", "session_id": "doc2dial_2728"}
{"topic_shift": false, "utterance": "Yes, there is. You need to do a personal check or money order payable to \"commissioner of motor vehicles\" to pay the search fee of $10.00", "session_id": "doc2dial_2728"}
{"topic_shift": true, "utterance": "Alright. I can do this by mail?", "session_id": "doc2dial_2728"}
{"topic_shift": false, "utterance": "Yes. You can order your vehicle or tittle record abstracts by mail using the request for DMV records mv-15.", "session_id": "doc2dial_2728"}
{"topic_shift": true, "utterance": "What can I do if I don't know my plate number?", "session_id": "doc2dial_2728"}
{"topic_shift": false, "utterance": "You just need to provide your name and date of birth DOB, as well as the vehicle make and year.", "session_id": "doc2dial_2728"}
{"topic_shift": false, "utterance": "If I can t get VA dental care benefits, can I get help buying dental insurance?", "session_id": "doc2dial_1546"}
{"topic_shift": true, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "What are the requirements?", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "Are you signed up for VA health careApply now?", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "then you are be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP", "session_id": "doc2dial_1546"}
{"topic_shift": true, "utterance": "how to qualify for a one - time course of dental care?", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "You may qualify for : A one - time course of dental care that a VA dental care provider concludes you need to achieve at least one of the goals listed below .   [67] The dental care must be needed to :s     [68] Relieve your pain ,s [69] or     [70] Help you get a job", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "what about the Dental Trauma Rating VA Form?", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "You should know : A Dental Trauma Rating VA Form 10 - 564-D or VA Regional Office Rating Decision letter VA Form 10 - 7131 will tell you the tooth / teeth / condition that are trauma rated", "session_id": "doc2dial_1546"}
{"topic_shift": true, "utterance": "Can I get VA dental care benefits for some or all of my dental care?", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "[5] It depends on a number of factors , like your military service history and your current health and living situation .s     [6] Based on these factors ,s [7] VA places you into a benefits class and you get the specific benefits assigned to that class", "session_id": "doc2dial_1546"}
{"topic_shift": false, "utterance": "how can I get a low-interest loan to help cover the cost of college?", "session_id": "doc2dial_3351"}
{"topic_shift": false, "utterance": "Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.", "session_id": "doc2dial_3351"}
{"topic_shift": true, "utterance": "how can I be eligible?", "session_id": "doc2dial_3351"}
{"topic_shift": false, "utterance": "If the total loan amount you receive over the course of your education reaches the aggregate loan limit, you are not eligible to receive additional loans. However, if you repay some of your loans to bring your outstanding loan debt below the aggregate loan limit,  you could then borrow again, up to the amount of your remaining eligibility under the aggregate loan limit.", "session_id": "doc2dial_3351"}
{"topic_shift": true, "utterance": "What happens if I received a Direct Subsidized Loan that was first disbursed on February 15, 2014?", "session_id": "doc2dial_3351"}
{"topic_shift": false, "utterance": "you will be responsible for paying any interest that accrues during your grace period.", "session_id": "doc2dial_3351"}
{"topic_shift": true, "utterance": "What additional steps must I take to receive my loan?", "session_id": "doc2dial_3351"}
{"topic_shift": false, "utterance": "Do your financial aid package includes federal student loans?", "session_id": "doc2dial_3351"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3351"}
{"topic_shift": true, "utterance": "Where can I find information about the student loans I ve received?", "session_id": "doc2dial_3351"}
{"topic_shift": false, "utterance": "Visit My Aid to view information about all of the federal student loans and other financial aid you have received and to find contact information for the loan servicer for your loans.", "session_id": "doc2dial_3351"}
{"topic_shift": false, "utterance": "Hello I need information about How to get a vehicle registration", "session_id": "doc2dial_2729"}
{"topic_shift": true, "utterance": "want to know What are vehicle registration summaries and titles?", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2729"}
{"topic_shift": true, "utterance": "want to know How do you get the registration summary of your vehicle?", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "You can request your vehicle registration summary using the DMV Registration Request PDF MV-15 form.", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "And how would I do in case I don't remember my license plate number?", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "provide your DOB name and date of birth as well as vehicle make and year", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "And what other things do I have to submit with my application?", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "a photocopy of your driver's license or other government-issued photo identification card as proof of identity  a personal check or money order made payable to the \"Commissioner of Motor Vehicles\" to pay the search fee of $ 10.00", "session_id": "doc2dial_2729"}
{"topic_shift": true, "utterance": "and can i request by mail?", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "You can request your vehicle or title registration summaries by mail using the DMV MV-15 Registration Request", "session_id": "doc2dial_2729"}
{"topic_shift": true, "utterance": "How do I obtain the summary of the registration of the title of my vehicle?", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "You can request your title registration summary using the DMV PDF MV-15 Registration Request Form.", "session_id": "doc2dial_2729"}
{"topic_shift": false, "utterance": "Hello there. I have some doubts related to the types of counseling.", "session_id": "doc2dial_3437"}
{"topic_shift": true, "utterance": "Sure, no problem. But which kind of counseling? Maybe the entrance counseling?", "session_id": "doc2dial_3437"}
{"topic_shift": false, "utterance": "No, not that one. That's not the one I'm looking for, I think.", "session_id": "doc2dial_3437"}
{"topic_shift": true, "utterance": "OK. And what about the financial awareness counseling then?", "session_id": "doc2dial_3437"}
{"topic_shift": false, "utterance": "No, That's not the one either.", "session_id": "doc2dial_3437"}
{"topic_shift": true, "utterance": "Maybe the plus credit counseling perhaps?", "session_id": "doc2dial_3437"}
{"topic_shift": false, "utterance": "Yes, About that one.", "session_id": "doc2dial_3437"}
{"topic_shift": false, "utterance": "Alright. The plus credit counseling is required if the u.s. department of education has informed you that you have an adverse credit history and have obtained and endorser or documented to the satisfaction of the u.s. department of education that there are extenuating circumstances related to your adverse credit history.", "session_id": "doc2dial_3437"}
{"topic_shift": false, "utterance": "Also if you are a plus credit counseling you can complete voluntarily at any time, did you knew that?", "session_id": "doc2dial_3437"}
{"topic_shift": false, "utterance": "No, I wasn't aware of  that. But that's great to know.", "session_id": "doc2dial_3437"}
{"topic_shift": true, "utterance": "And there is any other type of counseling?", "session_id": "doc2dial_3437"}
{"topic_shift": false, "utterance": "Yes, there is an exit counseling, which is required when a student graduates and helps students to get ready to start repaying their loans.", "session_id": "doc2dial_3437"}
{"topic_shift": false, "utterance": "I need help applying for my retirement benefits.", "session_id": "doc2dial_349"}
{"topic_shift": true, "utterance": "I'll be happy to assist you in applying for your benefits.", "session_id": "doc2dial_349"}
{"topic_shift": true, "utterance": "Thanks. What if I apply before I reach full retirement age?", "session_id": "doc2dial_349"}
{"topic_shift": false, "utterance": "The amount that you will receive will be permanently reduced by a percentage based on the number of months until you reach full retirement age.", "session_id": "doc2dial_349"}
{"topic_shift": true, "utterance": "What are the next steps after I apply?", "session_id": "doc2dial_349"}
{"topic_shift": false, "utterance": "You could find out if your family is eligible for any benefits. Are you interested in this information?", "session_id": "doc2dial_349"}
{"topic_shift": false, "utterance": "Yes, I'm interested.", "session_id": "doc2dial_349"}
{"topic_shift": false, "utterance": "Great. This information is important to know, because members of your family may still qualify for benefits on your record, even if you do not qualify for benefits.", "session_id": "doc2dial_349"}
{"topic_shift": true, "utterance": "What if my wife is already receiving retirement benefits?", "session_id": "doc2dial_349"}
{"topic_shift": false, "utterance": "In that case, we would also check your eligibility for spousal benefits and your application will automatically serve as a request for these benefits.", "session_id": "doc2dial_349"}
{"topic_shift": false, "utterance": "What happens if I'm found eligible for spousal benefits?", "session_id": "doc2dial_349"}
{"topic_shift": false, "utterance": "You would not need to take any further action, because your application would serve as a request for spousal benefits.", "session_id": "doc2dial_349"}
{"topic_shift": false, "utterance": "Hey, if a person needs to check some things onits life insurance policy, How can do that?", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "I understand that you have a VA life insurance?", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "No, i don't have any of that. Just asking out like a favor for another people.", "session_id": "doc2dial_1220"}
{"topic_shift": true, "utterance": "O.k, you check, but meanwhile, can you tell me how to gain access?", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "No problem, Let me ask you something, Do you know if any of those people you mentioned have file numbers that starts with a V, RH, J, RS, K or W?", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "Yeah, i know at least two of them who have files with those letters.", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "In fact, i think they one of them have something called veterans insurance or something like that. Is that important?", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "It sure is. If one of them has that kind of insurance, then he or she can access its policy online through the office of service members at Prudential Insurance Company of America. They work with that kind of policy.", "session_id": "doc2dial_1220"}
{"topic_shift": true, "utterance": "You talk too much about this online thing, Could you tell me how can be useful to me?", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "Accessing your insurance policy online can be used to check many thing about your insurance.", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "Like what?", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "Like check your policy status, as well as pay your premium and finding out renewal options.", "session_id": "doc2dial_1220"}
{"topic_shift": false, "utterance": "Hello I need information about Where to go for VA medical care?", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "have you signed up for VA medical care?", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1234"}
{"topic_shift": true, "utterance": "Where do I go for care?", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "You will receive regular care at the VA location you choose.", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "What if I need specialized medical treatments and services that they don't have?", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "in that case we can also refer it to other places. Your healthcare team will use our electronic medical record system to coordinate your care no matter where you are.", "session_id": "doc2dial_1234"}
{"topic_shift": true, "utterance": "What if I sign up for VA medical care?", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "it becomes part of the nation's largest integrated health care system with more than 1,200 care locations serving nearly 9 million veterans each year.", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "and how many places of attention do they have?", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "more than 1,200 medical care locations throughout the country", "session_id": "doc2dial_1234"}
{"topic_shift": true, "utterance": "What if I move, what should I do to change my location address?", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "To change your address, call us at 877 - 222-VETS 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m. We will gladly change the area", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "and if my new address is outside theUSA?", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "You must enroll in our Foreign Medical Program. Through this program, we will pay for certain necessary health care services received in foreign countries to treat a service-related disability or a disability that worsens a service-related condition.", "session_id": "doc2dial_1234"}
{"topic_shift": false, "utterance": "Hi there. I would like to know about estimate the aid that I could receive.", "session_id": "doc2dial_3423"}
{"topic_shift": false, "utterance": "Sure no problem. But first, let me ask you, are you ready to apply for the aid?", "session_id": "doc2dial_3423"}
{"topic_shift": false, "utterance": "No, not yet. but I would like to know how would it be, if I apply for it.", "session_id": "doc2dial_3423"}
{"topic_shift": false, "utterance": "Great. SO, can you tell me about how the questions on the forms are?", "session_id": "doc2dial_3423"}
{"topic_shift": false, "utterance": "Sure, no problem. The questions you mean are those on fafasa4caster.", "session_id": "doc2dial_3423"}
{"topic_shift": true, "utterance": "Alright, this will give me an idea of what to expect as aid?", "session_id": "doc2dial_3423"}
{"topic_shift": false, "utterance": "Yes, once you complete it, the screen displays a worksheet to help you determine the net cost of attending college.", "session_id": "doc2dial_3423"}
{"topic_shift": true, "utterance": "But I can do this estimate with that tool?", "session_id": "doc2dial_3423"}
{"topic_shift": false, "utterance": "Yes, you can try the fafasa4caster.", "session_id": "doc2dial_3423"}
{"topic_shift": true, "utterance": "This is only for high school students or also can be done by anyone?", "session_id": "doc2dial_3423"}
{"topic_shift": false, "utterance": "Yes, that's right. Also adults students also can use the fafsa4caster to get an idea of what kind of federal aid can receive.", "session_id": "doc2dial_3423"}
{"topic_shift": false, "utterance": "Are there options if I am in default on my federal student loans?", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Yes, you have many options to help you get out of default on your federal student loans.", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Have you failed to make your payments on your federal student loans?", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Yes, I have not made payments lately and are in default.", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "You can find out how to get out of default and not let your current consequences of default ruin your financial future.", "session_id": "doc2dial_3345"}
{"topic_shift": true, "utterance": "What happens after defaulted loans have been consolidated?", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Your Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and loan forgiveness and you could receive additional financial aid; and the defaulted loan would still be on your record of credit history.", "session_id": "doc2dial_3345"}
{"topic_shift": true, "utterance": "What are the actual benefits to me with loan rehabilitation?", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Are you asking the benefits of when a student loan is in rehabilitation?", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Yes, that is what I want to know.", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "The default status will be removed from your loan and any garnishments will be stopped.", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Will eligibility for additional benefits be available for me again?", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Yes, you will be able to apply for a deferment, forbearance, choice of repayment plans or loan forgiveness and can be eligible for more student aid and default will be removed from your credit history.", "session_id": "doc2dial_3345"}
{"topic_shift": false, "utterance": "Hello. How are you doing today? I need to know which dental care benefits I qualify for, please.", "session_id": "doc2dial_1552"}
{"topic_shift": true, "utterance": "Of course. First we need to find out your benefits class and the dental benefits you may qualify for.", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "My 100 % disabling rate won't suffice?", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "Correct, that alone doesn't qualify you for this benefit.", "session_id": "doc2dial_1552"}
{"topic_shift": true, "utterance": "Well, what DOES qualify me for help with my dental insurance if I don't qualify for VA dental care?", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "Are you signed up for VA health care?", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "No, am not.", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "Are you signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans?", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "In that case I'm afraid that you can't buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP.", "session_id": "doc2dial_1552"}
{"topic_shift": true, "utterance": "Ah, to hell with that then. What if I was eligible for VA dental care?", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "Then you might be able to get some or all of your dental care through VA . You can find out how to get VA dental care or how to buy dental insurance here if you don't qualify.", "session_id": "doc2dial_1552"}
{"topic_shift": true, "utterance": "Well, yeah. We talked about that. So once again, if I can't get the VA dental care benefits, can you help me paying my dental insurance?", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "Yes, you may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP, if you meet at least one of the requirements.", "session_id": "doc2dial_1552"}
{"topic_shift": false, "utterance": "Hello, hope you are well. How do I obtain/qualify for survivor benefits?", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "Have you lost someone recently, did you want to apply online?", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "Please let me know if you need to report a death", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "Yes I do need to report a death, how do I do so?", "session_id": "doc2dial_413"}
{"topic_shift": true, "utterance": "How is it verified?", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "It may be possible for your local Social Security office can contact your state Bureau of Vital Statistics and verify your information online at no cost to you", "session_id": "doc2dial_413"}
{"topic_shift": true, "utterance": "Will I need to file or apply for anything?", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "I will be glad to answer that for you You generally will not need to file an application for survivors benefits", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "How soon should I apply for them?", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "you should apply for survivors benefits promptly because , in some cases , benefits may not be retroactive", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "Why should I report a death?", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death", "session_id": "doc2dial_413"}
{"topic_shift": false, "utterance": "Hello, can you tell me about acceptable proof of ownership for manufactured homes?", "session_id": "doc2dial_2073"}
{"topic_shift": true, "utterance": "of course. For manufactured home from the model year 1995 and newer, you can use as proof of ownership the Certificate of Title, any acceptable proof of ownership from other states, among other documents.", "session_id": "doc2dial_2073"}
{"topic_shift": false, "utterance": "Have you purchased a new manufactured home from a dealer?", "session_id": "doc2dial_2073"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_2073"}
{"topic_shift": true, "utterance": "What about proof of ownership for a new ATV?", "session_id": "doc2dial_2073"}
{"topic_shift": false, "utterance": "for new ATVs, you can use as acceptable proof of ownership the Manufacturer's Certificate of Origin (MCO) or the Manufacturer's Statement of Origin (MSO).", "session_id": "doc2dial_2073"}
{"topic_shift": true, "utterance": "And what can I use as proof of ownership for a trailer model 1976?", "session_id": "doc2dial_2073"}
{"topic_shift": false, "utterance": "for that case, you can use either the NY State Certificate of Title (original or a certified copy) or a acceptable proof of ownership from any other state.", "session_id": "doc2dial_2073"}
{"topic_shift": true, "utterance": "Ok, now I need to know about the proof of ownership for snowmobiles purchased from a dealer.", "session_id": "doc2dial_2073"}
{"topic_shift": false, "utterance": "for snowmobiles purchased from a dealer, you can use as proof of ownership the Manufacturer's Certificate of Origin or the Manufacturer's Statement of Origin. There are some more options.", "session_id": "doc2dial_2073"}
{"topic_shift": true, "utterance": "What in case the owner dies. How does the transfer go?", "session_id": "doc2dial_2073"}
{"topic_shift": false, "utterance": "In case the owner is deceased, the Estates , Powers & Trust Law of New York State takes care of providing for the transfer but only through the property distribution of an estate set up by a Surrogate Court. The surviving Spouse, minor shield or next kin can't assume the ownership automatically.", "session_id": "doc2dial_2073"}
{"topic_shift": false, "utterance": "Hey, I have some questions regarding the voter registration. Can you answer them?", "session_id": "doc2dial_2715"}
{"topic_shift": true, "utterance": "Of course. Are you wondering if you are eligible to register to vote in New York State?", "session_id": "doc2dial_2715"}
{"topic_shift": false, "utterance": "Yes!", "session_id": "doc2dial_2715"}
{"topic_shift": false, "utterance": "To register to vote in New York State you must be a U.S. Citizen and at least 18 years old by the end of this year.", "session_id": "doc2dial_2715"}
{"topic_shift": true, "utterance": "How do I know what my voter registration status is right now?", "session_id": "doc2dial_2715"}
{"topic_shift": false, "utterance": "The NYS Board of Elections provides a website for New York State residents to check their voter registration status.", "session_id": "doc2dial_2715"}
{"topic_shift": true, "utterance": "Ah, perfect. And do I have to put my signature on my voter registration application?", "session_id": "doc2dial_2715"}
{"topic_shift": false, "utterance": "Do you\u00a0agree to the New York State Department of Motor Vehicles Attestation in the voter registration application?", "session_id": "doc2dial_2715"}
{"topic_shift": false, "utterance": "No, I haven't agreed with it.", "session_id": "doc2dial_2715"}
{"topic_shift": true, "utterance": "So what happens next, after my voter registration application is submitted?", "session_id": "doc2dial_2715"}
{"topic_shift": false, "utterance": "The electronic voter registration application is transferred from DMV to your County or City Board of Elections for review. Once processed, your County will notify you either that you are registered to vote or additional information is needed to complete your application.", "session_id": "doc2dial_2715"}
{"topic_shift": false, "utterance": "I need help with disability.", "session_id": "doc2dial_375"}
{"topic_shift": true, "utterance": "When do your benefits begin?", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "I have already been approved, so I do not know.", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "So your application is approved?", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "Your benefits should begin six months after your disability began.", "session_id": "doc2dial_375"}
{"topic_shift": true, "utterance": "Does it matter if I have medicare?", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "You may be eligible for help with your prescriptions.", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "Is there anything else regarding Medicare?", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "You may be able to receive health care services through private companies.", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "How can I learn more?", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "You will need to review Medicare's Prescription Drug Coverage Part D.", "session_id": "doc2dial_375"}
{"topic_shift": false, "utterance": "we need info on a temporary registration that is expiring on a possible sale", "session_id": "doc2dial_2701"}
{"topic_shift": true, "utterance": "So you can't get the title certificate for a vehicle you sold and the temporary registration expires soon?", "session_id": "doc2dial_2701"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2701"}
{"topic_shift": true, "utterance": "do you have more info about bond amounts?", "session_id": "doc2dial_2701"}
{"topic_shift": false, "utterance": "Yes, the bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at", "session_id": "doc2dial_2701"}
{"topic_shift": false, "utterance": "do you have numbers for me?", "session_id": "doc2dial_2701"}
{"topic_shift": false, "utterance": "I can link you to a chart you can look at", "session_id": "doc2dial_2701"}
{"topic_shift": true, "utterance": "can you give me more surety bond info?", "session_id": "doc2dial_2701"}
{"topic_shift": false, "utterance": "Do you want to get a surety bond?", "session_id": "doc2dial_2701"}
{"topic_shift": false, "utterance": "no, just need more info", "session_id": "doc2dial_2701"}
{"topic_shift": false, "utterance": "What is a benefits planner for retirement", "session_id": "doc2dial_361"}
{"topic_shift": true, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age .", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "Do they increase?", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "session_id": "doc2dial_361"}
{"topic_shift": true, "utterance": "Please explain further?", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "in some circumstances your Medicare coverage may be delayed and cost more", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "Does it increase", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "If you 've already reached full retirement age you can choose to start receiving benefits before the month you apply .", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "When can i choose to get them?", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "you can choose to start receiving benefits before the month you apply", "session_id": "doc2dial_361"}
{"topic_shift": true, "utterance": "Why are they delayed?", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "Delayed Retirement CreditsrSocial Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "session_id": "doc2dial_361"}
{"topic_shift": false, "utterance": "Hey, I am looking for help on how to get a fry scholarship.", "session_id": "doc2dial_1208"}
{"topic_shift": true, "utterance": "Have you chosen a school yet?", "session_id": "doc2dial_1208"}
{"topic_shift": false, "utterance": "Yes, I already have chosen a school.", "session_id": "doc2dial_1208"}
{"topic_shift": false, "utterance": "In that case you should contact your school's certifying official to make sure your program is approved for VA benefits.", "session_id": "doc2dial_1208"}
{"topic_shift": true, "utterance": "I already know that it is, but what should I do if I qualify for both the fry scholarship and DEA? Apply for both?", "session_id": "doc2dial_1208"}
{"topic_shift": false, "utterance": "In that case, you'll need to choose which program you want to use. But beware: once you choose, you can't change your mind.", "session_id": "doc2dial_1208"}
{"topic_shift": true, "utterance": "I understand, I have to choose one. Well, where do I apply for benefits then?", "session_id": "doc2dial_1208"}
{"topic_shift": false, "utterance": "You can apply online now, or fill out a Dependents Application for VA Education Benefits VA Form 22-5490 and send it to the VA regional benefit office where you want to go to school.", "session_id": "doc2dial_1208"}
{"topic_shift": false, "utterance": "But what if I've already started my educational program? Can I still get the benefits?", "session_id": "doc2dial_1208"}
{"topic_shift": false, "utterance": "Of course, just ask a certifying official from your school or your employer to fill out a VA Enrollment Certification VA Form 22-1999. They'll need to submit it online using VA Online Certification VA-ONCE.", "session_id": "doc2dial_1208"}
{"topic_shift": true, "utterance": "My dad died on a combat mission, 12 years ago. I've read that this qualifies me for several support programs, do you know which?", "session_id": "doc2dial_1208"}
{"topic_shift": false, "utterance": "Yes, you can use both the Fry Scholarship and DEA. You can get up to 81 months of full-time training, but you can use only one program at a time.", "session_id": "doc2dial_1208"}
{"topic_shift": false, "utterance": "Is disability really rare?", "session_id": "doc2dial_407"}
{"topic_shift": false, "utterance": "No your chances of becoming disables are higher than most people think.", "session_id": "doc2dial_407"}
{"topic_shift": true, "utterance": "Can I help someone else apply?", "session_id": "doc2dial_407"}
{"topic_shift": false, "utterance": "Yes a third party representative can apply on behalf of someone else.", "session_id": "doc2dial_407"}
{"topic_shift": false, "utterance": "Is it the same as applying myself?", "session_id": "doc2dial_407"}
{"topic_shift": true, "utterance": "Is SSI the same as Disability?", "session_id": "doc2dial_407"}
{"topic_shift": false, "utterance": "They are similar, but differ in how long you worked.", "session_id": "doc2dial_407"}
{"topic_shift": false, "utterance": "For the majority of people, the requirements are the same.", "session_id": "doc2dial_407"}
{"topic_shift": false, "utterance": "I wasn't able to work long before I got hurt.", "session_id": "doc2dial_407"}
{"topic_shift": true, "utterance": "If I can't work because of an injury, would I qualify?", "session_id": "doc2dial_407"}
{"topic_shift": false, "utterance": "Disability happens to more people than you would expect.", "session_id": "doc2dial_407"}
{"topic_shift": false, "utterance": "sdfgf", "session_id": "doc2dial_3379"}
{"topic_shift": true, "utterance": "Sure, but first you need to know that there are two kinds of forbearance: general and mandatory.", "session_id": "doc2dial_3379"}
{"topic_shift": true, "utterance": "Alright. What is the general one?", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "It's applies if you can not able to make our payments, but under certain circumstances. For example, are you having financial difficulties?", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "Oh, I see. But no, I'm not having issues of that kind right now.", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "OK. Are having extra medical expenses?", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "No, not at all, lucky for me.", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "Alright. And then, there is any change on your job or in employment?", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "No, not at all.", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "OK. Are there any other reason that could have influences to ask for a forbearance?", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "Not that I can mention right now.", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "If that's the case, you can be elected for a forbearance, if you don't have a value reason.", "session_id": "doc2dial_3379"}
{"topic_shift": false, "utterance": "What do i do if i already have a lifetime sporting license or safe boating certificate?", "session_id": "doc2dial_2067"}
{"topic_shift": true, "utterance": "You can request the icons be added to your DMV photo document", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "Does this apply to you?", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "Yes, but do I go to the DMV?", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "Yes at the DMV there is a $12.50 $5.00 for non-driver ID holders new document fee unless you are renewing", "session_id": "doc2dial_2067"}
{"topic_shift": true, "utterance": "How do i take advantage of this new easy service?", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "you may choose to get your new DMV photo document with icons immediately", "session_id": "doc2dial_2067"}
{"topic_shift": true, "utterance": "Is there a fee?", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "Yes. there is a $12.50 $5.00 for non-driver ID holders new document fee unless you are renewing your photo document during your visit", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "can i do this online?", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "online using the online sporting license system at the NYS website", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "Does this answer your question?", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2067"}
{"topic_shift": true, "utterance": "where can i get the i love NY custom plates?", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "they are available to individuals that hold a currently valid NYS department of environment issues sporting license", "session_id": "doc2dial_2067"}
{"topic_shift": false, "utterance": "what help can I receive for a loan discharge on a school that closed?", "session_id": "doc2dial_3392"}
{"topic_shift": true, "utterance": "Did you want to know about benefits you can receive on a closed school loan discharge?", "session_id": "doc2dial_3392"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3392"}
{"topic_shift": true, "utterance": "Did you want to know if you can have nonfederal loans through private lenders discharged for a closed school?", "session_id": "doc2dial_3392"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3392"}
{"topic_shift": true, "utterance": "Did you want to know about having loans for several programs at the same school discharged due to school closure?", "session_id": "doc2dial_3392"}
{"topic_shift": false, "utterance": "yes, I started on something but went into a different degree but they closed on me before I could graduate", "session_id": "doc2dial_3392"}
{"topic_shift": false, "utterance": "Only loans you received for a program that you were unable to complete because of the school\u2019s closure are eligible for discharge.  If you initially enrolled in a program, but decided not to continue with that program and transferred to another program, and you were then unable to complete that program because the school closed, only loans you received for the second program could potentially be discharged.", "session_id": "doc2dial_3392"}
{"topic_shift": false, "utterance": "but I can't finish either program because they did this not me so can't I get both loans discharged?", "session_id": "doc2dial_3392"}
{"topic_shift": false, "utterance": "Only the loans you received for your second program could potentially be discharged", "session_id": "doc2dial_3392"}
{"topic_shift": true, "utterance": "can I get the discharge if I go for the same degree at another school?", "session_id": "doc2dial_3392"}
{"topic_shift": false, "utterance": "That will depend on certain situations.", "session_id": "doc2dial_3392"}
{"topic_shift": false, "utterance": "Hello. I have some questions about the VGLI. Can you assist me?", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "Of course. With the Veterans Group Life Insurance you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.", "session_id": "doc2dial_1585"}
{"topic_shift": true, "utterance": "Yes, I have heard about that. Which conditions do I have to meet to qualify?", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "Did you have part-time Servicemembers Group Life Insurance as a member of the National Guard or Reserves?", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "No, I didn't.", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "Did you have SGLI while you were in the military and you're within 1 year and 120 days of being released from an active-duty period of 31 or more days?", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "Yes, that I did. All of the above.", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "In that case you may be able to get VGLI.", "session_id": "doc2dial_1585"}
{"topic_shift": true, "utterance": "And what about the rates? How much do I have to pay for the benefits?", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "The VGLI premium rates are based on your age and the amount of insurance coverage you want.", "session_id": "doc2dial_1585"}
{"topic_shift": true, "utterance": "Alright. Can I apply using a fax? It's not that common nowadays.", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "Of course. Simply fax the form to 800-236-6142.", "session_id": "doc2dial_1585"}
{"topic_shift": false, "utterance": "hello i would like to get information about What is a co-debtor?", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "A co-signer is the spouse of an applicant who initiated an Income-Based Payment Plan Application.", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "are you a co-signer?", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "and who should give me the joint signature code?", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "The IDR applicant should have provided you with a joint signature code / reference number.", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "What if the application has already been completed?", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "In that case you will click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate you and provide you with the joint signature code you need. \"Direct Consolidation Loan Applications\" at \"My Loan Documents\" to locate and provide you with the joint signature code you need.", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "and what should i do to start?", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "SIGN IN TO GET STARTED", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "What if the applicant completed an Income-Based Payment Plan Application that was not part of a Direct Consolidation Loan Application?", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "You will click \"Income Based Payment Plan Requests\" under \"My Loan Documents\" to locate and provide you with the reference number you need. \"Income Based Payment Plan Requests\" under \"My Loan Documents\" to locate and provide you with the reference number you need.", "session_id": "doc2dial_2932"}
{"topic_shift": false, "utterance": "I have questions about financial aid and student loans.", "session_id": "doc2dial_2926"}
{"topic_shift": true, "utterance": "I will be happy to assist you with this.", "session_id": "doc2dial_2926"}
{"topic_shift": false, "utterance": "Will you be taking out a student loan?", "session_id": "doc2dial_2926"}
{"topic_shift": false, "utterance": "I haven't decided yet.", "session_id": "doc2dial_2926"}
{"topic_shift": true, "utterance": "What are some types of financial aid?", "session_id": "doc2dial_2926"}
{"topic_shift": false, "utterance": "There are several types of financial aid, including grants, scholarships, work-study, and loans.", "session_id": "doc2dial_2926"}
{"topic_shift": true, "utterance": "I'm having trouble viewing the Federal Student Aid Video on your website. What should I do?", "session_id": "doc2dial_2926"}
{"topic_shift": false, "utterance": "Try clicking on the link that says, \"view accessible version\".", "session_id": "doc2dial_2926"}
{"topic_shift": true, "utterance": "Thank you. The link worked. What about scholarships?", "session_id": "doc2dial_2926"}
{"topic_shift": false, "utterance": "There should be information about scholarships in the video.", "session_id": "doc2dial_2926"}
{"topic_shift": true, "utterance": "Does financial aid work for career schools, as well?", "session_id": "doc2dial_2926"}
{"topic_shift": false, "utterance": "Absolutely. A student can receive financial aid for both college and career schools.", "session_id": "doc2dial_2926"}
{"topic_shift": false, "utterance": "can you tell me about CHAMPVA benefits?", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died ?", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "[4] you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .s     [5] Through this program ,s [6] we cover the cost of some of your health care services and supplies", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "you cover the cost of what health care services and supplies?", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "[4] you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs CHAMPVA .s     [5] Through this program ,s [6] we cover the cost of some of your health care services and supplies .", "session_id": "doc2dial_1591"}
{"topic_shift": true, "utterance": "Can I get health care through CHAMPVA?", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office?", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "then you can get health care through CHAMPVA", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "what if I qualify for TRICARE?", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "You can only get health care through CHAMPVA if you don t qualify for TRICARE", "session_id": "doc2dial_1591"}
{"topic_shift": false, "utterance": "Where can I get information on obtaining a CDL permit?", "session_id": "doc2dial_2098"}
{"topic_shift": true, "utterance": "Information for obtaining a CDL permit can be found in the CDL Permit Rule.", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "I don't need information about the CDL Permit Rule. I need information on obtaining a CDL.", "session_id": "doc2dial_2098"}
{"topic_shift": true, "utterance": "Would you like to see additional resources regarding CDL permits?", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "Yes, I would like to see these resources.", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "The DMV License Event Notification Service, New York Vehicle and Traffic Law, and Federal Motor Carrier Safety Administration are all resources that you can use to obtain information about CDL permits.", "session_id": "doc2dial_2098"}
{"topic_shift": true, "utterance": "What is the CDL Permit Rule?", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "The CDL Permit Rule is a regulation amended for CDL standards by the The Federal Motor Carrier Safety Administration(FMCSA).", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "What is a CLP and how is it different from a CDL?", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "CLP or Commercial Learner Permit are permits, whereas CDL(Commercial Driver License) is the actual license.", "session_id": "doc2dial_2098"}
{"topic_shift": true, "utterance": "Can a CLP be suspended or revoked like a CDL?", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "Yes. According to New York, they are required to apply federally mandated commercial suspensions and revocations.", "session_id": "doc2dial_2098"}
{"topic_shift": true, "utterance": "Where can I find more information about the CDL Permit Rule?", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "Information on the CDL Permit Rule can be found in 49 CFR Parts 383, 384, and 385. Information is also posted on the Federal Register.", "session_id": "doc2dial_2098"}
{"topic_shift": false, "utterance": "help me with student info being stolen, cause I'm worried", "session_id": "doc2dial_3386"}
{"topic_shift": true, "utterance": "Would you like to know how to reduce your risk of identity theft when applying for financial aid?", "session_id": "doc2dial_3386"}
{"topic_shift": false, "utterance": "not for financial aid, all my info you have", "session_id": "doc2dial_3386"}
{"topic_shift": true, "utterance": "You can protect yourself by having a strong password on your FSA ID.  Do you need help changing your FSA ID password?", "session_id": "doc2dial_3386"}
{"topic_shift": false, "utterance": "no I know how", "session_id": "doc2dial_3386"}
{"topic_shift": true, "utterance": "Would you like to know how the Department of Education keeps your information safe?", "session_id": "doc2dial_3386"}
{"topic_shift": false, "utterance": "yes that'll help with my concerns", "session_id": "doc2dial_3386"}
{"topic_shift": false, "utterance": "We value the privacy of your personal information. The information you share with us goes through a process called encryption. Encryption uses a mathematical formula to scramble your data into a format that is unreadable to a hacker.", "session_id": "doc2dial_3386"}
{"topic_shift": true, "utterance": "what do I do if I forgot my security questions to change my password?", "session_id": "doc2dial_3386"}
{"topic_shift": false, "utterance": "You will need to go through the FSA ID Account Recovery process. You\u2019ll send in copies of identification, and the email address on your account will reset to one you can access.", "session_id": "doc2dial_3386"}
{"topic_shift": true, "utterance": "can we get help with the forms if we have problems?", "session_id": "doc2dial_3386"}
{"topic_shift": false, "utterance": "Yes, several websites offer help filling out the FAFSA form for a fee, but we urge you not to pay these sites for assistance that you can get for free elsewhere", "session_id": "doc2dial_3386"}
{"topic_shift": false, "utterance": "Hey there. I've been having troubles to send some documents. I would like some help.", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "I'm here to help you. Have you filled a claim for disability compensation?", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "Yes, that's right. I'm trying to get some help with a disability compensation.", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "Ok, no problem. You just need to provide all the information you can to us, like medical test results and doctor's reports. And upload them online.", "session_id": "doc2dial_1022"}
{"topic_shift": true, "utterance": "But do I upload the documents you are asking me?", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "You have to use our claim tracking tool. Which also will help you to track the status of your claim.", "session_id": "doc2dial_1022"}
{"topic_shift": true, "utterance": "If I get new documents, can I upload them too later?", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "Yes, you can. You can provide new evidence for up a year to support your claim.", "session_id": "doc2dial_1022"}
{"topic_shift": true, "utterance": "Which kind of documents can I send to you or you need that I send to you?", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "Amount the documents you can send there most be doctor's reports, but also documents as x-rays will be helpful.", "session_id": "doc2dial_1022"}
{"topic_shift": true, "utterance": "Can I send also any kind of recommendation letter or something like that?", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "Yes. You can also send statements from people who know about you and your medical condition as support.", "session_id": "doc2dial_1022"}
{"topic_shift": true, "utterance": "Perfect. A  last question, for how much time I'll be able to upload more evidence to support my claim?", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "You'll be able to upload more documents for up to one year from the date we receive your claim.", "session_id": "doc2dial_1022"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about Social Security Credits", "session_id": "doc2dial_3635"}
{"topic_shift": false, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_3635"}
{"topic_shift": true, "utterance": "How much credit should I have before I become disabled?", "session_id": "doc2dial_3635"}
{"topic_shift": false, "utterance": "you must have at least 20 credits in the 10-year period immediately before you become disabled", "session_id": "doc2dial_3635"}
{"topic_shift": true, "utterance": "What is the Number of credits needed for retirement benefits?", "session_id": "doc2dial_3635"}
{"topic_shift": false, "utterance": "were you born after 1928?", "session_id": "doc2dial_3635"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3635"}
{"topic_shift": true, "utterance": "What do I have to do to be eligible for disability benefits?", "session_id": "doc2dial_3635"}
{"topic_shift": false, "utterance": "You must complete a recent work test and a duration work test.", "session_id": "doc2dial_3635"}
{"topic_shift": true, "utterance": "What if I don't have enough credit?", "session_id": "doc2dial_3635"}
{"topic_shift": false, "utterance": "We cannot pay you benefits if you do not have enough credits. We use the amount of credits you have earned to determine your eligibility for retirement or disability benefits, as well as your family's eligibility for survivor benefits when you die.", "session_id": "doc2dial_3635"}
{"topic_shift": false, "utterance": "Hi. I want to continue receiving your federal student aid, what must I do to remain eligible?", "session_id": "doc2dial_3153"}
{"topic_shift": false, "utterance": "You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.", "session_id": "doc2dial_3153"}
{"topic_shift": true, "utterance": "And who defines the financial aid policies?", "session_id": "doc2dial_3153"}
{"topic_shift": false, "utterance": "Each school has a satisfactory academic progress policy for financial aid purposes; To view your school's details, you can check your school's website or ask someone at the financial aid office. Your school policy will tell you", "session_id": "doc2dial_3153"}
{"topic_shift": false, "utterance": "And what reasons would they take if an academic process is not satisfactory?", "session_id": "doc2dial_3153"}
{"topic_shift": false, "utterance": "Reasons for appeal generally include the death of a family member, illness or injury, or other special circumstances;", "session_id": "doc2dial_3153"}
{"topic_shift": true, "utterance": "And how often should I complete the form?", "session_id": "doc2dial_3153"}
{"topic_shift": false, "utterance": "I already filled out the FAFSA form?", "session_id": "doc2dial_3153"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3153"}
{"topic_shift": true, "utterance": "And once I meet the requirements, should I always meet them?", "session_id": "doc2dial_3153"}
{"topic_shift": false, "utterance": "Remember the basic eligibility criteria that allow you to get federal student aid continue to apply the entire time you receive aid, not just when you first fill out the FAFSA and receive aid.", "session_id": "doc2dial_3153"}
{"topic_shift": false, "utterance": "How can I get information about foreign programs for VA", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "Of course, do you plan to study in a foreign school?", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1744"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "Are you eligible or already receiving VA educational assistance as a veteran, service member, reservist, or qualified dependent?", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "since you do not meet all the requirements you can not get educational benefits sorry", "session_id": "doc2dial_1744"}
{"topic_shift": true, "utterance": "What should I do before I enroll?", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "You can send us a question through the GI Bill website. Go to the GI Bill website You can also send us a request for information on the approval status of your program by mail. Submit your request", "session_id": "doc2dial_1744"}
{"topic_shift": true, "utterance": "and I have another question, do you accept school titles in foreign countries?", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "We will accept degrees from schools in foreign countries that are similar to degrees from accredited American colleges and universities. Accredited means that a group of experts has confirmed that the school meets certain recognized quality standards.", "session_id": "doc2dial_1744"}
{"topic_shift": true, "utterance": "OK thanks. If I am outside the United States, what number can I contact?", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "call + 1 - 918 - 781 - 5678, Monday through Friday, s [90] from 8:00 a.m. at 7:00 p.m. we're at your service", "session_id": "doc2dial_1744"}
{"topic_shift": false, "utterance": "I have passed my road test, now what?", "session_id": "doc2dial_1988"}
{"topic_shift": true, "utterance": "You will receive an interim license that allows you to drive. Keep the interim license with your photo learner permit. You will receive your photo driver license in the mail  in about 2 weeks.", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "What should I do if I am 17 years old and I have a DJ Class driver's license?", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "You must obey the restrictions for junior drivers. Please, see \"Graduated Driver License GDL Law and restrictions on drivers under age 18\" for more information.", "session_id": "doc2dial_1988"}
{"topic_shift": true, "utterance": "I would like to pay for additional tests, how can I do it?", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "Did you fail your road test?", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "Sadly yes", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "You can pay for additional tests online or by phone.", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "How can I get one a Pre-Licensing Course Certificate MV-278?", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "First of all, see \"Prepare for your road test\". Then the fee for up to two road tests for a non-commercial license is included in your $10 driver license application fee. The earliest date is within three to five weeks.", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "My temporary learner permit is without a photo... is this a problem?", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "You must show a NY State photo driver license or a NY State non-driver ID Card, Photo documents from other states are not acceptable. The vehicle must have functional seat belts, headlights, windshield wipers and other equipment, a front passenger area and a seat belt free of debris, clutter or debris that may stain or damage the license examiner's uniform, and a driver's door front passenger that can be opened from inside the vehicle.", "session_id": "doc2dial_1988"}
{"topic_shift": false, "utterance": "Hi, I'm a veteran and I want to know about technology education courses", "session_id": "doc2dial_1750"}
{"topic_shift": false, "utterance": "Do you want to gain experience to start or advance a career in the technology industry?", "session_id": "doc2dial_1750"}
{"topic_shift": false, "utterance": "Oh, No, I just want to do something different", "session_id": "doc2dial_1750"}
{"topic_shift": true, "utterance": "So may I be eligible?", "session_id": "doc2dial_1750"}
{"topic_shift": false, "utterance": "Are you on active duty?", "session_id": "doc2dial_1750"}
{"topic_shift": false, "utterance": "No, I'm not an active duty service member", "session_id": "doc2dial_1750"}
{"topic_shift": false, "utterance": "In that case, you can't be eligible for this program", "session_id": "doc2dial_1750"}
{"topic_shift": true, "utterance": "May I be eligible for another program? one of the VET TEC program?", "session_id": "doc2dial_1750"}
{"topic_shift": false, "utterance": "Yes there are some other options you may be eligible for", "session_id": "doc2dial_1750"}
{"topic_shift": true, "utterance": "Ok, one last question, If I start a training program will I need to attend it in person?", "session_id": "doc2dial_1750"}
{"topic_shift": false, "utterance": "Yes, but also if you attend it in person your housing stipend will be equal to the monthly military Basic Allowance for Housing for an E-5 with dependents, and this will be based on the zip code where your training takes place.", "session_id": "doc2dial_1750"}
{"topic_shift": false, "utterance": "If I have a Complaint filed against my business", "session_id": "doc2dial_2259"}
{"topic_shift": true, "utterance": "The New York State Department of Motor Vehicles DMV regulates all repair shops , inspection stations , dealers , vehicle dismantlers and other related businesses in New York", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "you want to know how to legally operate as such a business", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "but what would be the requirements?", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "you must register with the DMV . Once your application is approveds  you will receive a certificate from the DMV", "session_id": "doc2dial_2259"}
{"topic_shift": true, "utterance": "Should I file a complaint against an inspection station or a certified inspector?", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "please report a problem with a DMV regulated automotive business", "session_id": "doc2dial_2259"}
{"topic_shift": true, "utterance": "can you give me details of Investigation process", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "The AFI will conduct a formal investigation . The result may be no action , a warning letter Notice of Investigation placed in your file , or a formal administrative hearing before an Administrative Law Judge ALJ", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "want to know When Vehicle Safety starts the hearing process", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "you may be offered the opportunity through a \" hearing waiver \" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension", "session_id": "doc2dial_2259"}
{"topic_shift": true, "utterance": "if they don't approve it?", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "If they are not successful , they are advised to contact the DMV Consumer & Facilities Services Complaint Unit . protect your business : keep a copy of all work orders in an easy - to - access location", "session_id": "doc2dial_2259"}
{"topic_shift": false, "utterance": "What is a Master Promissory Note (MPN) for graduate students?", "session_id": "doc2dial_3147"}
{"topic_shift": false, "utterance": "The MPN is a legal document that you promise to pay back your loan and any accrued interest plus fees to the US Department of Education and it explains the terms of your loan.", "session_id": "doc2dial_3147"}
{"topic_shift": false, "utterance": "Are there different MPNs for different types of loans such as Direct Unsubsidized and Direct PLUS Loans?", "session_id": "doc2dial_3147"}
{"topic_shift": false, "utterance": "Yes, each type of loan has a different MPN that you have to sign.", "session_id": "doc2dial_3147"}
{"topic_shift": true, "utterance": "When would I use an MPN for Direct PLUS Loans?", "session_id": "doc2dial_3147"}
{"topic_shift": false, "utterance": "Use the MPN for Direct PLUS Loans which are available to those who are eligible.", "session_id": "doc2dial_3147"}
{"topic_shift": true, "utterance": "Who should complete this DEMO?", "session_id": "doc2dial_3147"}
{"topic_shift": true, "utterance": "Do you know it will take 30 minutes?", "session_id": "doc2dial_3147"}
{"topic_shift": false, "utterance": "No, did not know that.", "session_id": "doc2dial_3147"}
{"topic_shift": true, "utterance": "What do I need for access?", "session_id": "doc2dial_3147"}
{"topic_shift": false, "utterance": "You would need a verified username and password FSA ID to access it.", "session_id": "doc2dial_3147"}
{"topic_shift": false, "utterance": "I just became disabled and I need to know how long I have to wait to apply for benefits.", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "I can certainly assist you with any questions you have. You should apply for disability benefits as soon as possible after becoming disabled.", "session_id": "doc2dial_639"}
{"topic_shift": true, "utterance": "Oh, that is good to know! How do I apply?", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "You can either apply over the phone at 1800-772-1213, or through our website.", "session_id": "doc2dial_639"}
{"topic_shift": true, "utterance": "So since I have already become disabled, I should be able to apply right away?", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "Yes, since it takes time to get approved, the sooner you apply, the better.", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "How much time does it take?", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "Social Security benefits become available after the sixth full month of disability.", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "Do you have any more questions about the waiting period?", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "If I became disabled a year ago but apply this month, do I still have to wait six months?", "session_id": "doc2dial_639"}
{"topic_shift": true, "utterance": "Is there anything I can read on my own to help me with all of this?", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "The Disability Starter Kit can help you get ready for a disability interview or the online application process.", "session_id": "doc2dial_639"}
{"topic_shift": false, "utterance": "Should I sign up for Medicare Part B?", "session_id": "doc2dial_3621"}
{"topic_shift": true, "utterance": "Have you signed up for Medicare?", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "I haven't.", "session_id": "doc2dial_3621"}
{"topic_shift": true, "utterance": "under what circumstances can I qualify for a SEP?", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "You could, for example, qualify for a SEP and sign up for Medicare Part B in the 8-month period that begins with the month after your group health plan coverage or the employment it's based on ends.", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "What if my group health plan coverage ends during my initial enrollment period for Medicare Part B?", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "then you wouldn't qualify for a SEP.", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "where can I get more information about enrollment periods for Part B?", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "You can read the information about general and SEP in our booklet or talk to your personnel office.", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "In my case, I'm older than 65 and have medical insurance coverage under a group health plan based on my current employment. Do I qualify for a SEP?", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "You may, yes.", "session_id": "doc2dial_3621"}
{"topic_shift": true, "utterance": "How would affect me if I decide to apply for Medicare part B later?", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "It can cause a delay in your coverage and you may have to pay a higher premium later, unless you qualify for a SEP.", "session_id": "doc2dial_3621"}
{"topic_shift": false, "utterance": "I would like to know, how you determine eligibility?", "session_id": "doc2dial_1036"}
{"topic_shift": true, "utterance": "About copays?", "session_id": "doc2dial_1036"}
{"topic_shift": false, "utterance": "Yes!", "session_id": "doc2dial_1036"}
{"topic_shift": true, "utterance": "You need any information?", "session_id": "doc2dial_1036"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_1036"}
{"topic_shift": false, "utterance": "You have informatioon about care enhanced eligibility status?", "session_id": "doc2dial_1036"}
{"topic_shift": false, "utterance": "No, I need it.", "session_id": "doc2dial_1036"}
{"topic_shift": false, "utterance": "You have a problem to provide your income information?", "session_id": "doc2dial_1036"}
{"topic_shift": true, "utterance": "I should ?", "session_id": "doc2dial_1036"}
{"topic_shift": false, "utterance": "Absolutely not.", "session_id": "doc2dial_1036"}
{"topic_shift": true, "utterance": "The information you provide shows that your income falls below our limits and qualifies you for free VA health care , medications .", "session_id": "doc2dial_1036"}
{"topic_shift": false, "utterance": "Ok.", "session_id": "doc2dial_1036"}
{"topic_shift": false, "utterance": "how do I apply for benefits", "session_id": "doc2dial_177"}
{"topic_shift": true, "utterance": "Apply for benefits online f you want to apply for retirement benefits , disability benefits , or just Medicare", "session_id": "doc2dial_177"}
{"topic_shift": false, "utterance": "How do I complet an online application?", "session_id": "doc2dial_177"}
{"topic_shift": false, "utterance": "f we are not able to process you request  you cant complete your application online", "session_id": "doc2dial_177"}
{"topic_shift": false, "utterance": "What do I do if you are not able to process my online request?", "session_id": "doc2dial_177"}
{"topic_shift": false, "utterance": "you will receive specific information on how to contact us by phone or schedule an appointment", "session_id": "doc2dial_177"}
{"topic_shift": true, "utterance": "What information is there for surivvors benefits?", "session_id": "doc2dial_177"}
{"topic_shift": false, "utterance": "Use our Survivors Planner to learn  how your family members are protected", "session_id": "doc2dial_177"}
{"topic_shift": true, "utterance": "Can I do this online?", "session_id": "doc2dial_177"}
{"topic_shift": false, "utterance": "you can complete your application online", "session_id": "doc2dial_177"}
{"topic_shift": true, "utterance": "What about spouse benefits?", "session_id": "doc2dial_177"}
{"topic_shift": false, "utterance": "Even if you never worked under Social Security   you may still qualify for benefits if you are the spouse or divorced spouse of a retired worker", "session_id": "doc2dial_177"}
{"topic_shift": false, "utterance": "If I decide to keep working after retirement how much can I earn and still get retirement benefits?", "session_id": "doc2dial_3609"}
{"topic_shift": true, "utterance": "Are you younger than full age retirement and make more than the yearly earnings limit?", "session_id": "doc2dial_3609"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3609"}
{"topic_shift": false, "utterance": "but what if I'm under full retirement age during the full year before full retirement age?", "session_id": "doc2dial_3609"}
{"topic_shift": false, "utterance": "then you'd get deducted 1$ for every 2$ you make above the yearly limit. The yearly limit for 2019 is 17640$.", "session_id": "doc2dial_3609"}
{"topic_shift": false, "utterance": "What its the full retirement age?", "session_id": "doc2dial_3609"}
{"topic_shift": false, "utterance": "66 for those born between 1943 and 1954. And from 1955 onwards, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 and later.", "session_id": "doc2dial_3609"}
{"topic_shift": true, "utterance": "So I can actually keep my benefits while working, even if with a deduction, right?", "session_id": "doc2dial_3609"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_3609"}
{"topic_shift": true, "utterance": "What's the earning yearly limit again?", "session_id": "doc2dial_3609"}
{"topic_shift": false, "utterance": "as of 2019, the limit is 17.640$", "session_id": "doc2dial_3609"}
{"topic_shift": false, "utterance": "how Get a driver license", "session_id": "doc2dial_2517"}
{"topic_shift": true, "utterance": "you want to know how is the Trial period for new drivers", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2517"}
{"topic_shift": true, "utterance": "you want to know how long your first license is valid", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2517"}
{"topic_shift": true, "utterance": "you want to know about drivers from other countries", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "You can drive in New York State with a valid driver license from another country . You don t need to apply for a New York State driver license unless you become a New York State resident .", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "If i choose to get a New York driver license following the steps explained on this page", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "you must give your foreign driver license to the DMV road test examiner. The local DMV office will destroy your foreign driver license after 60 days", "session_id": "doc2dial_2517"}
{"topic_shift": true, "utterance": "If I live in a house in New York State for 90 days, is it considered \"alleged evidence\" that you are a New York State resident?", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver license or vehicle registration . A judge considers the law and the evidence of your intent and decides if you are a resident of New York State", "session_id": "doc2dial_2517"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "You can drive in New York State with a valid driver license from another country . You don t need to apply for a New York State driver license unless you become a New York State resident .", "session_id": "doc2dial_2517"}
{"topic_shift": false, "utterance": "hi i need help about GI Bill Eligibility and Other Education Benefits", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "Of course we can help you Learn about the GI Bill eligibility requirements and find out if you can get these benefits. VA educational benefits can help you pay your tuition, choose a school, choose a career, and more.", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "Are you an active duty member or veteran, a member of the National Guard or Reserves, or a survivor or qualified dependent?", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1778"}
{"topic_shift": true, "utterance": "Can I get educational and professional advice through VA?", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "You may be able to obtain educational and professional advice, also called Chapter 36, if you will be discharged from active duty within 6 months. s You may also qualify for these services if you separated from active duty no more than 1 year ago, did not receive a dishonorable discharge, and qualified as a Veteran for educational assistance under a VA educational program....", "session_id": "doc2dial_1778"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "Do you have a 6-year service obligation that you agreed to serve 6 years in the Selected Service?", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "Are you a Selected Reserve Officer who agreed to serve 6 years in addition to your initial service obligation?", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "Does it meet the other requirements?", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1778"}
{"topic_shift": false, "utterance": "I need a quick lesson on complaints and all of that", "session_id": "doc2dial_2271"}
{"topic_shift": true, "utterance": "Has a complaint been filed against your business?", "session_id": "doc2dial_2271"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2271"}
{"topic_shift": false, "utterance": "Okay, well a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.", "session_id": "doc2dial_2271"}
{"topic_shift": true, "utterance": "what if we think there was no wrongdoing from our part and we say no to resolving this in favor of the person who complained?", "session_id": "doc2dial_2271"}
{"topic_shift": false, "utterance": "If any offer is rejected then a hearing must be held", "session_id": "doc2dial_2271"}
{"topic_shift": true, "utterance": "who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?", "session_id": "doc2dial_2271"}
{"topic_shift": false, "utterance": "If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.", "session_id": "doc2dial_2271"}
{"topic_shift": true, "utterance": "what might the hearing end in?", "session_id": "doc2dial_2271"}
{"topic_shift": false, "utterance": "The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.", "session_id": "doc2dial_2271"}
{"topic_shift": true, "utterance": "and the DMV runs all of this?", "session_id": "doc2dial_2271"}
{"topic_shift": false, "utterance": "The New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State.", "session_id": "doc2dial_2271"}
{"topic_shift": false, "utterance": "Where do I get my benefit verification letter?", "session_id": "doc2dial_611"}
{"topic_shift": true, "utterance": "Get your Social Security Benefit Verification Letter online", "session_id": "doc2dial_611"}
{"topic_shift": false, "utterance": "Whee do I log in at?", "session_id": "doc2dial_611"}
{"topic_shift": true, "utterance": "Just log in to my Social Security to get instant access to your benefit verification letter .", "session_id": "doc2dial_611"}
{"topic_shift": false, "utterance": "yes, okay", "session_id": "doc2dial_611"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_611"}
{"topic_shift": true, "utterance": "What if I already have an account", "session_id": "doc2dial_611"}
{"topic_shift": false, "utterance": "Sign In to your account below and go to Replacement Documents on the right side of the screen", "session_id": "doc2dial_611"}
{"topic_shift": true, "utterance": "where can I get more info and ask more questions?", "session_id": "doc2dial_611"}
{"topic_shift": false, "utterance": "call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office", "session_id": "doc2dial_611"}
{"topic_shift": true, "utterance": "If i do not have an online account is it easy to make one?", "session_id": "doc2dial_611"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you download or print your benefit verification letter , and gives you access to many other online services", "session_id": "doc2dial_611"}
{"topic_shift": true, "utterance": "What is a Social Security Benefit Verification Letter?", "session_id": "doc2dial_611"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_611"}
{"topic_shift": false, "utterance": "Tell about the investigation process", "session_id": "doc2dial_2265"}
{"topic_shift": true, "utterance": "The AFI will conduct a formal investigation. The result may not be any action, an investigation notification warning letter placed in your file, or a formal administrative hearing before an administrative law judge (ALJ).", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "Did the vehicle safety start the hearing process?", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "No, not yet", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "Was the waiver accepted?", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "Yes, it was", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "In that case, no hearing is required", "session_id": "doc2dial_2265"}
{"topic_shift": true, "utterance": "What if I am revoked?", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "Then you need to surrender all supplies and cease to operate", "session_id": "doc2dial_2265"}
{"topic_shift": true, "utterance": "What if the offer is rejected?", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "A hearing must be held", "session_id": "doc2dial_2265"}
{"topic_shift": true, "utterance": "And what happens if the ALJ only imposes civil penalties?", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "To avoid losing your operating privilege, you must pay all fines and penalties. You will receive a letter from the DMV after the hearing.", "session_id": "doc2dial_2265"}
{"topic_shift": false, "utterance": "How do I apply?", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "I will be glad to help you with that. Apply Onlines The easiest and quickest way to apply for retirement , spouse 's , ex - spouse 's , or Medicare benefits is to apply online .", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "Are you deaf or hard of hearing?", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "No I am not", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "Is there a way to apply online?", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "The easiest and quickest way to apply for retirement , spouse 's , ex - spouse 's , or Medicare benefits is to apply online .", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "is there other ways?", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "YEs there is. Apply By Phone Call us at1-800-772-1213.", "session_id": "doc2dial_605"}
{"topic_shift": true, "utterance": "When I apply what info do I need?", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "Please be ready to supply the information we need to approve your application for these benefits :      You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1 [ nformation", "session_id": "doc2dial_605"}
{"topic_shift": true, "utterance": "Are ther eother websites?", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "session_id": "doc2dial_605"}
{"topic_shift": true, "utterance": "what if I am not ready to retire?", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "If you are not getting Social Security and you are not ready to retire , you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "session_id": "doc2dial_605"}
{"topic_shift": true, "utterance": "what information doi need?", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "Please be ready to supply the information we need to approve your application for these benefits", "session_id": "doc2dial_605"}
{"topic_shift": false, "utterance": "I need a replacement Social Security Card and want to know what I need to bring with me?", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "You might not need to get a replacement card as long as you know your Social Security number, but if you absolutely need a replacement then you can replace your Social Security card for free if it is lost or stolen .", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "You can also request your replacement Social Security card online . If you are age 18 or older with a U.S. mailing address and have a my Social Security account ,you can apply for a replacement card online .  Will you be getting your replacement card online?", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "Yes, it will be easier for me", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "Okay, it's easy to apply for a replacement card online. For more information about creating my Social Security account and getting a replacement card online ,visit our Social Security Number and Card website .", "session_id": "doc2dial_163"}
{"topic_shift": true, "utterance": "What documents will I have to have at hand?", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "If you have not already established your U.S. citizenship with us , we need to see proof of U.S. citizenship. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or U.S. passport .", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "Also, do I need any type of ID card?", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "We can accept only certain documents as proof of identity. An acceptable document must be current not expired and show your name , identifying information date of birth or age and preferably a recent photograph", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "So you need to see like a license or state ID card as proof of identity?", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "as proof of identity Social Security must see your U.S. driver 's license, state - issued non - driver identification card or U.S. passport .", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "What if I don't have any of those with me?", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days , we will ask to see other documents. Any documents submitted , including the following , must be current not expired and show your name , identifying information, date of birth or age and preferably a recent photograph. Documents such as Employee identification card, school identification card, health insurance card not a Medicare card , or U.S. military identification card are accepted.", "session_id": "doc2dial_163"}
{"topic_shift": true, "utterance": "Where do I go again to get my replacement Social Security card online?", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "Visit our Social Security Number and Card website .", "session_id": "doc2dial_163"}
{"topic_shift": false, "utterance": "What happens if I get a traffic ticket in another state?", "session_id": "doc2dial_2503"}
{"topic_shift": true, "utterance": "the Violations was in motion?", "session_id": "doc2dial_2503"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2503"}
{"topic_shift": false, "utterance": "Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska , California , Michigan , Montana , Oregon or Wisconsin", "session_id": "doc2dial_2503"}
{"topic_shift": true, "utterance": "How does Criminal Negligence Convictions work?", "session_id": "doc2dial_2503"}
{"topic_shift": false, "utterance": "The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence , homicide , or assault , which arise out of the operation of a motor vehicle and which results in death", "session_id": "doc2dial_2503"}
{"topic_shift": false, "utterance": "have you already been given the result of the sentence?", "session_id": "doc2dial_2503"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2503"}
{"topic_shift": true, "utterance": "If I have a previous alcohol-related driving conviction?", "session_id": "doc2dial_2503"}
{"topic_shift": false, "utterance": "your license will be revoked for at least one year or until the age of 21 , whichever is longer", "session_id": "doc2dial_2503"}
{"topic_shift": true, "utterance": "If I'm over 21 and commit the violation", "session_id": "doc2dial_2503"}
{"topic_shift": false, "utterance": "your New York State driver license will be revoked for at least 90 days .  Out - of - state drivers ticketed in New York State should contact the Motor Vehicle Department of their own state or province about the effect of a conviction in New York State .", "session_id": "doc2dial_2503"}
{"topic_shift": false, "utterance": "Hello. I want to ask some things about retirement benefits.", "session_id": "doc2dial_188"}
{"topic_shift": true, "utterance": "Well, there is the GPO option, is that what you're looking for?", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "Yes, that's the one i need info about.", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "Good, Are you going to receive a pension for a work not covered by Social Security then?", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "Yeah, i will.", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "Very well. Then, if you're going to receive that pension, under GPO the benefits you may be eligible to receive from your spouse record may get to be reduced.", "session_id": "doc2dial_188"}
{"topic_shift": true, "utterance": "I see. Can you tell me if that applies equally in case i retire before full retirement age?", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "That would be correct. If you happen to retire before full age of retirement, then your benefit amount as a spouse get reduced. Of course, it has to do with your age, and in that regard, maximum reduction can hit 30 percent, at age of 62.", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "Umm seems a little complicated. What can i do if i need more information?", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "You can call to any of our free toll numbers or yo can contact your nearest Social Security ofiice, for more information.", "session_id": "doc2dial_188"}
{"topic_shift": true, "utterance": "Ok, i'll do that. Now, what can i do if in any case, i don't have access to my spouse estimates or records?", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "As with the question before this, you better call to our toll free numbers or go to your nearest SS office.", "session_id": "doc2dial_188"}
{"topic_shift": true, "utterance": "Ok last question. Is there anything that could affect my benefits as spouse?", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "Well, if you has a bigger benefit based on your spouse earnings, that will have an effect on your benefits as spouse.", "session_id": "doc2dial_188"}
{"topic_shift": false, "utterance": "hi i need help about Cooperative Training", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "You should first know that a cooperative college or university training program allows you to gain full-time work experience between periods of going to school full-time. You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative", "session_id": "doc2dial_1787"}
{"topic_shift": true, "utterance": "How much will I earn if I join a cooperative training program?", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "The amount we cover depends on the benefit you use.", "session_id": "doc2dial_1787"}
{"topic_shift": true, "utterance": "Can you help me with this benefit?", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative", "session_id": "doc2dial_1787"}
{"topic_shift": true, "utterance": "What happens if the program is in a private or foreign IHL?", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "If the program is in a private or foreign IHL, we pay the lesser of the national maximum or the actual costs of tuition and fees within the state. We also pay part of the cost of housing and books.", "session_id": "doc2dial_1787"}
{"topic_shift": true, "utterance": "Who is covered?", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "Veterans only", "session_id": "doc2dial_1787"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "You are using VA educational assistance", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1787"}
{"topic_shift": true, "utterance": "Who is covered?", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "Veterans only", "session_id": "doc2dial_1787"}
{"topic_shift": true, "utterance": "y You may be able to get money for books, tuition and housing?", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "of course You may be able to get money for books, tuition and housing if you meet all the requirements", "session_id": "doc2dial_1787"}
{"topic_shift": false, "utterance": "Hi, so glad i can chat with you. You know, I recently submitted a Student Aid form, but I'm curious about what should I do next to that.", "session_id": "doc2dial_3190"}
{"topic_shift": true, "utterance": "Well, firs of all, you need to be informed. Have you looked into any information about Student Aid?", "session_id": "doc2dial_3190"}
{"topic_shift": false, "utterance": "No, i haven't did that.", "session_id": "doc2dial_3190"}
{"topic_shift": true, "utterance": "I see, you mean then you have not compared any Aid Offers?", "session_id": "doc2dial_3190"}
{"topic_shift": false, "utterance": "Oh yeah, I did that, because i wanted to know which aid could be more friendly to me.", "session_id": "doc2dial_3190"}
{"topic_shift": false, "utterance": "Excellent, I assume you reviewed school's financial aid packages then. That was a good call.", "session_id": "doc2dial_3190"}
{"topic_shift": true, "utterance": "Thanks, I thought it was the right thing to do. Say, I heard about some Loan Agreement, is that something I also have to do?", "session_id": "doc2dial_3190"}
{"topic_shift": false, "utterance": "Yes, is one of the next steps after your submission. Before that, you must complete a Master Promissory Note or MPN.", "session_id": "doc2dial_3190"}
{"topic_shift": true, "utterance": "MPN, huh? Got it. Em, Any advice session or counseling is coming here?", "session_id": "doc2dial_3190"}
{"topic_shift": false, "utterance": "Yes, that's something you'll get before receiving your first loan, a complete counseling.", "session_id": "doc2dial_3190"}
{"topic_shift": false, "utterance": "Oh, do you mean like, complete, complete?", "session_id": "doc2dial_3190"}
{"topic_shift": false, "utterance": "That's right. A complete entrance counseling. It is mandatory before you receive your loan.", "session_id": "doc2dial_3190"}
{"topic_shift": false, "utterance": "Hello there, I need some information regarding my appeal status.", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "Of course. Do you want to find out how to check the status of a VA claim or appeal online?", "session_id": "doc2dial_836"}
{"topic_shift": true, "utterance": "Actually, can you explain to me how to use this online tool?", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "Gladly. To use this tool, you'll need to have either a free Premium My HealtheVet account or a free Premium DS Logon account used for eBenefits and milConnect.", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "I already have a Premium My HealtheVet account. That will do?", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "Yes, a Premium My HealtheVet account will do just fine.", "session_id": "doc2dial_836"}
{"topic_shift": true, "utterance": "So... if I use this tool, will my private information be safe?", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "Yes, this is a secure website. We follow strict security policies and practices to protect your personal health information.", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "Do you want to print or download anything from the website?", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "No, not at all. That was never my intention.", "session_id": "doc2dial_836"}
{"topic_shift": true, "utterance": "But tell me, can I somehow contact you if I have more questions?", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "Yes, you can. Simply call us at 800-827-1000. We are here Monday through Friday , 8:00 a.m. to 9:00 p.m. ET.", "session_id": "doc2dial_836"}
{"topic_shift": false, "utterance": "Hi, I am looking for information on the Direct PLUS Loan Application for Parents", "session_id": "doc2dial_3184"}
{"topic_shift": true, "utterance": "Are you aware of the application process for parents for a Direct PLUS Loan?", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "Yes, but I may need some help with it", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "Just to let you know, the Direct PLUS Loan Application for parents is a request for supplemental information in connection with your Direct Plus Loan application through the William D. Ford Federal Direct Loan Program. Schools differ on the processes that applicants must go through with these applications", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "May I ask, are you a parent borrower?", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "No, I'm not", "session_id": "doc2dial_3184"}
{"topic_shift": true, "utterance": "How do I apply for a PLUS Loan through the FSA?", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "To start with, you need to log in to the website with your own personal login credentials", "session_id": "doc2dial_3184"}
{"topic_shift": true, "utterance": "Will it cause any problems for me if I have placed a security freeze on my credit file when applying for a Direct PLUS Loan for Parents?", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "In order to proceed, you will need to have this freeze removed at whatever credit bureau before proceeding. If you possess a security freeze, your application cannot proceed", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "Do I have any options in relation to where the proceeds of the Direct PLUS Loan are sent?", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "You may designate whether your school can send credit balance to either yourself or to the student", "session_id": "doc2dial_3184"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_822"}
{"topic_shift": true, "utterance": "for Immigration status?", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "want to test your child's immigration status in the United States?", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_822"}
{"topic_shift": true, "utterance": "that could reduce the amount of my child's benefits?", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "Prevent your child's wages from being properly recorded in your child's Social Security record, which can reduce the amount of your child's future Social Security benefits.", "session_id": "doc2dial_822"}
{"topic_shift": true, "utterance": "Which immigration documents are acceptable?", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "Among the documents are I-766 Employment Authorization Document, EAD, DHS Work Permit.", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "then you can prove your identity with the US Passport.", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "and if the document is expired?", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "An acceptable document must be current, not expired and show your name, identifying the date of birth or age and preferably a recent photograph.", "session_id": "doc2dial_822"}
{"topic_shift": false, "utterance": "What risk is there if I had exposure through project 112 or project SHAD?", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "Were you part of chemical and biological warfare testing through project 112 or project SHAD?", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "No I wasn't", "session_id": "doc2dial_1793"}
{"topic_shift": true, "utterance": "Who is covered if they are part of this testing?", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "Veterans and qualified survivors", "session_id": "doc2dial_1793"}
{"topic_shift": true, "utterance": "What criteria must be met to get disability benefits from the VA?", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "Were you part of Projects 112 or SHAD testing from 1962 to 1974?", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "Do you have an illness believed to be caused by testing?", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "I believe so", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits since you meet both criteria.", "session_id": "doc2dial_1793"}
{"topic_shift": false, "utterance": "please show me information about Camp Lejeune water contamination health issues", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "yes i served at Marine Corps Air Station MCAS New River", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "Scientific and medical evidence has shown an association between exposure to these contaminants during military service and development of certain diseases later on .", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "and how they determine if I am eligible for benefits", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "you just have to meet some requirements", "session_id": "doc2dial_3812"}
{"topic_shift": true, "utterance": "if you tell me what is the way to get disability benefits from VA", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "no, i not served at MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "Remember that to get the benefits, you must meet the requirements.", "session_id": "doc2dial_3812"}
{"topic_shift": true, "utterance": "tell me then otherwise there is another way to get the benefits", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "If you have qualifying service at Camp Lejeune and a current diagnosis of one of the conditions listed , you may be able to get disability benefits", "session_id": "doc2dial_3812"}
{"topic_shift": true, "utterance": "family members covered for health care?", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "yes Veterans who served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987 and their family members can get health care benefits .", "session_id": "doc2dial_3812"}
{"topic_shift": true, "utterance": "please tell me , Who s covered?", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "Veterans,  Reservists and  Guardsmen.", "session_id": "doc2dial_3812"}
{"topic_shift": false, "utterance": "Hello, I need to know what to do in case my vehicle is stolen.", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "Was your vehicle stolen?", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "Yes, what should I do?", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "you have to report it to the police inmediately. The police will input the records of your vehicle in the national and state auto theft computer records to prevent the selling of the vehicle and that someone applies for a title.", "session_id": "doc2dial_1963"}
{"topic_shift": true, "utterance": "And what to do if my vehicle suffers any damage?", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "You would have to contact your insurance company and not apply for plates or registrations until the insurance company solves the matter.", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "and what should I do after recovering my plate and filled the MV-78B form?", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "for that matter, you can bring the plate to a DMV office and apply for new plates and re-instate your registration.", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "Now please, tell me about what to do after the vehicle is recovered.", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "In case the vehicle is recovered, the first thing you should do is to make sure the police cancel the alarm of stolen vehicle so the recovery can be listed on your title record. You should not use your vehicle until the police cancel the alarm.", "session_id": "doc2dial_1963"}
{"topic_shift": true, "utterance": "Right, now what if my plates are stolen?", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "For stolen plates you can ask the police to complete a \"Report of Lost or Stolen Motor Vehicle Items\" form MV-78B for the stolen plates. This is a different form from the stolen vehicle report and you can get it only from police agencies, not from the DMV.", "session_id": "doc2dial_1963"}
{"topic_shift": true, "utterance": "One more thing. What if the vehicle is not recovered?", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "In case the vehicle is not recovered, you may have to transfer the ownership to your insurance company using your title certificate.", "session_id": "doc2dial_1963"}
{"topic_shift": false, "utterance": "Is there anywhere that I can view copies of DMV records and if so, when can I do this?", "session_id": "doc2dial_1977"}
{"topic_shift": true, "utterance": "After 20 business days of the receipt of the FOIL Office's written acknowledgement of your request, most DMV records are available for viewing, these records can rarely be produced on the day that they are requested", "session_id": "doc2dial_1977"}
{"topic_shift": false, "utterance": "Can I be contacted by phone if I provided a number with my request?", "session_id": "doc2dial_1977"}
{"topic_shift": false, "utterance": "When the requested records are ready to be viewed, the FOIL office will call you. Otherwise, you will be notified by mail", "session_id": "doc2dial_1977"}
{"topic_shift": true, "utterance": "In the event that I am unhappy with the DMV's response to my FIOL request, can I appeal this?", "session_id": "doc2dial_1977"}
{"topic_shift": false, "utterance": "Yes, if the DMV has denied your request completely or partially", "session_id": "doc2dial_1977"}
{"topic_shift": false, "utterance": "How do I appeal it?", "session_id": "doc2dial_1977"}
{"topic_shift": false, "utterance": "You must appeal in writing within 30 days of the denial of your FOIL request. This appeal has to identify the date of your record request and a description of the denial", "session_id": "doc2dial_1977"}
{"topic_shift": true, "utterance": "What do I do when I am informed that the records I requested are ready for viewing?", "session_id": "doc2dial_1977"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_1977"}
{"topic_shift": false, "utterance": "What is VR&E Reemployment track?", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "Are you a Veteran?", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "Yes, I am a Veteran.", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "Then you are protected under the Uniformed Services Employment and Reemployment Rights Act USERRA, which means you can't be discriminated against because you spent time in the service.", "session_id": "doc2dial_3806"}
{"topic_shift": true, "utterance": "Will it be possible for me to get help returning to my former job through VR&E?", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "Yes, you could be eligible for help since you are a Veteran with a disability because you served in the military.", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "What particular requirements do I need to use VR&E?", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "Do you have a handicap or employment barrier?", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "No, I do no have an employment barrier or handicap.", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "Unfortunately, you are not eligible at this time.", "session_id": "doc2dial_3806"}
{"topic_shift": true, "utterance": "What can VR&E help with?", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "VR&E can help your employer accommodate your needs, your VRC can provide a full line of rehabilitation services and refer Department of Labor to begin the process.", "session_id": "doc2dial_3806"}
{"topic_shift": false, "utterance": "I need information about veterans vocational rehabilitation programs.", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "Are you a Veteran or service member with a service - connected disability that impacts your ability to work?", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "Can I return to my civilian job I had before I was deployed?", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "You may have the right to return to the civilian job you held before you deployed .", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "What if I can't return to work and need to learn to live independently?", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "Learn about services that can help you live as independently as possible if you ca n't return to work right away", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "Is there job search support?", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "If you want a job that matches your existing skills , find out if you can get employment counseling and job - search support .", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "What if I'm self employed or want to start a business?", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "If you re a service member or Veteran with a service - connected disability , find out how we can help you start your own business .", "session_id": "doc2dial_1156"}
{"topic_shift": false, "utterance": "Hello, can you explain what I have to do if I don't have a liability insurance?", "session_id": "doc2dial_3999"}
{"topic_shift": true, "utterance": "Do you NOT have insurance, or is it just about to expire and you don t plan to replace it?", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "Yes, I don't have insurance currently.", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "In that case you need to surrender your vehicle plates to the DMV immediately.", "session_id": "doc2dial_3999"}
{"topic_shift": true, "utterance": "The other day I also got a letter in the mail saying that my insurance lapsed. I have insurance, so what should I do in that situation?", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "Simply follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically.", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "What if I don't have insurance after all?", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "In that case you need to surrender your vehicle registration and plates to the DMV immediately.", "session_id": "doc2dial_3999"}
{"topic_shift": true, "utterance": "Hold on. My wife just showed me another letter, in it they write that my license is suspended. What should I do now?", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended, and that no other company notified the DMV about new coverage.", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "But what if I do have insurance?", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "Then you should follow the instructions in the letter and contact your company or agent about the problem. Ask your company to file a notice of coverage with the DMV electronically.", "session_id": "doc2dial_3999"}
{"topic_shift": true, "utterance": "All that trouble, even though I am insured. But no can do. Any pointers on what I shouldn't do in my situation?", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "Do not use your vehicle if your insurance coverage is cancelled, even if you think it is a mistake and keep the plates while you resolve a problem with your insurance company.", "session_id": "doc2dial_3999"}
{"topic_shift": false, "utterance": "Hello, could you give me information about Life Insurance for disabled veterans in the S-DVI service", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "Clear. S - DVI Disability Veterans Life Insurance provides low cost coverage to eligible service members.", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "What should I do if I have a disability related to my service?", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "If you have such a disability, find out how to apply for S - DVI online or by mail.", "session_id": "doc2dial_3741"}
{"topic_shift": true, "utterance": "O well. But what if I need help with my claim?", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "Do you have questions about the Service - Disabled Veterans Insurance or a VA life insurance policy?", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "You can call us at the VA Life Insurance Center at 800 - 669 - 8477. s [78] We are here from 8:30 a.m. at 6:00 p.m. we will gladly assist you", "session_id": "doc2dial_3741"}
{"topic_shift": true, "utterance": "Who is covered in this insurance?", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "it's only for veterans", "session_id": "doc2dial_3741"}
{"topic_shift": true, "utterance": "okay. and what requirements should i meet?", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "Were you released from active duty on or after April 25, 1951 and did not receive a dishonorable discharge?", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "since you do not meet the requirements you cannot request S - DVI", "session_id": "doc2dial_3741"}
{"topic_shift": true, "utterance": "ok I understand. but what does the term veteran mean to you?", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "If you want more information about our definition of veterans, you can call us at the number indicated above", "session_id": "doc2dial_3741"}
{"topic_shift": false, "utterance": "Hello there. What can you tell me about medicare premiums?", "session_id": "doc2dial_759"}
{"topic_shift": false, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don t pay higher premiums.", "session_id": "doc2dial_759"}
{"topic_shift": true, "utterance": "What if I suddenly earn a lot more at my work?", "session_id": "doc2dial_759"}
{"topic_shift": false, "utterance": "Do you have a higher income now?", "session_id": "doc2dial_759"}
{"topic_shift": false, "utterance": "No, I'm just asking.", "session_id": "doc2dial_759"}
{"topic_shift": false, "utterance": "What would you do if you determine that I'm a higher-income beneficiary, anyway?", "session_id": "doc2dial_759"}
{"topic_shift": false, "utterance": "You'd pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS. You'd pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.", "session_id": "doc2dial_759"}
{"topic_shift": true, "utterance": "What if I amended my tax return?", "session_id": "doc2dial_759"}
{"topic_shift": false, "utterance": "In that case, if it changes the income to determine the income-related monthly adjustment amounts your MAGI, you should inform us about it.", "session_id": "doc2dial_759"}
{"topic_shift": true, "utterance": "And if I'm a higher-income beneficiary, what happens then?", "session_id": "doc2dial_759"}
{"topic_shift": false, "utterance": "Then we deduct this amount from your monthly Social Security payments regardless of how you usually pay your monthly prescription plan premiums.", "session_id": "doc2dial_759"}
{"topic_shift": false, "utterance": "hello could you help me to choose the MPN of direct loan that I want to obtain", "session_id": "doc2dial_3027"}
{"topic_shift": true, "utterance": "are you an undergraduate student?", "session_id": "doc2dial_3027"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3027"}
{"topic_shift": false, "utterance": "In that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.", "session_id": "doc2dial_3027"}
{"topic_shift": true, "utterance": "ok and could you tell me what a Master Note is?", "session_id": "doc2dial_3027"}
{"topic_shift": false, "utterance": "Of course The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.", "session_id": "doc2dial_3027"}
{"topic_shift": true, "utterance": "Where can I see more information on the page?", "session_id": "doc2dial_3027"}
{"topic_shift": false, "utterance": "click on View demo there will have more information", "session_id": "doc2dial_3027"}
{"topic_shift": true, "utterance": "and is that MPN legal?", "session_id": "doc2dial_3027"}
{"topic_shift": false, "utterance": "The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the U.S. Department of Education.", "session_id": "doc2dial_3027"}
{"topic_shift": false, "utterance": "and what does that document do?", "session_id": "doc2dial_3027"}
{"topic_shift": false, "utterance": "It is a legal document in which you promise to pay your loan and the accrued interest and fees to the US Department of Education.", "session_id": "doc2dial_3027"}
{"topic_shift": false, "utterance": "Good morning, how you doing?. I was a service member sometime ago and i think i was exposed to some hazards out there, can you help me?", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "Did you served in Iraq, Afghanistan or any related areas?", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "Yeah, that's correct. It does affect me?", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "You may, indeed. If you served on those areas, you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil.", "session_id": "doc2dial_981"}
{"topic_shift": true, "utterance": "Oh, that doesn't sounds good. Then i guess i'll have to file some requests on that, isn't?. What happens then?", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "Well, if you file a request, then you'll have to show that your health issue is related or linked to your contact with certain enviromental hazards while serving with the military.", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "That would need to be a disability claim, isn't?", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "That's correct. Although, more specifically, would need to be a disability compensation. Remember you have to prove that you were in contact with the hazardous element.", "session_id": "doc2dial_981"}
{"topic_shift": true, "utterance": "O.k., i'm taking notes about this. Could you tell me who is covered by this?", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "Sure. This apply for veterans only.", "session_id": "doc2dial_981"}
{"topic_shift": true, "utterance": "Well, that was kind of obvious, i think. What about the things i was supposed to be in contact? Which things?", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "Yeah, in certain way it was pretty obvious. In regad to your question, materials include the following: Particulate matter or large burn pits in Iraq, Afghanistan and Djibouti in the Horn of Africa.", "session_id": "doc2dial_981"}
{"topic_shift": true, "utterance": "Um, o.k. Lest say i'm able to get these coverage. What i would get, then?", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "No problem. Basic things you'll get would be Health care and compensation payments.", "session_id": "doc2dial_981"}
{"topic_shift": false, "utterance": "Hey, i'm want to get a driver license, but i was told i must get a novice or apprentice card or something. Could you help me out there?", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "What you are talking about is a learner permit. That's one of the first things in your to do list to get a driver license. In order to apply, you must be 16 or older.", "session_id": "doc2dial_2339"}
{"topic_shift": true, "utterance": "Oh, really? So i have to start from there, huh? I guess i'll be required some preparation, right?", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "That's right. Because you'll have to prove your driving skills on a road test, you'll have to comply with have supervised driving practice and take a pre-license course or driver education course before you take your road test.", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "Are you under 18 right now?", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "Yeah, i'm 17 right now.", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "Good, That implies that you'll have to wait at least 6 months to schedule your road test, once you hopefully get your learner permit.", "session_id": "doc2dial_2339"}
{"topic_shift": true, "utterance": "Oh, that's quite some time. Oh, well. In case i pass that test, Will i be able to keep my temporal permit?", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "Sure, In fact, you keep that interim license until your new license arrives by mail in a 2 weeks time.", "session_id": "doc2dial_2339"}
{"topic_shift": true, "utterance": "If i need to read about this on your platform, How i must search for it?", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "Do your search under the \"Driver License\" topic.", "session_id": "doc2dial_2339"}
{"topic_shift": true, "utterance": "Umm ok. A last question. How many questions i must answer correctly in order to pass the test?", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "You must get at least 14 of the 20 multiple choice question correct in order to pass.", "session_id": "doc2dial_2339"}
{"topic_shift": false, "utterance": "How your benefits may change from year to year", "session_id": "doc2dial_1630"}
{"topic_shift": true, "utterance": "Not always . We require a new Yellow Ribbon Program agreement each year .", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "my school has an approved agreement and participate in the program", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements", "session_id": "doc2dial_1630"}
{"topic_shift": true, "utterance": "How much funding you ll receive through the program", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "Your school s agreement with us states how much it will contribute and how much we ll match . This amount makes up all or part of the difference between what the Post-9/11 GI Bill will pay and the unmet tuition and fees .", "session_id": "doc2dial_1630"}
{"topic_shift": true, "utterance": "Are all the requirements mandatory?", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "yes, Make acceptable progress toward completing your program according to your school", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "then you are not eligible for YELLOW RIBBON benefits", "session_id": "doc2dial_1630"}
{"topic_shift": true, "utterance": "Yellow Ribbon funds may cover any mandatory required fees for your education program", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "Yellow Ribbon and Post-9/11 GI Bill funds won t cover any fees that aren t mandatory , such as :  Room and board", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "How much funding you ll receive through the program", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "you can get some or all of that extra amount paid . We ll match the amount your school contributes to the program .", "session_id": "doc2dial_1630"}
{"topic_shift": false, "utterance": "Hello, can you tell me how to access the services?", "session_id": "doc2dial_1624"}
{"topic_shift": true, "utterance": "Of course. You may be able to use one or more of these services if you meet all of the requirements.", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "Oh. What are the requirements?", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "Are you signed up for VA health care?", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "I'm afraid that you can't use our services then.", "session_id": "doc2dial_1624"}
{"topic_shift": true, "utterance": "But what if I sign up for your VA health care? Can I use more than one of the services you offer?", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "Yes. In that case you may be able to use more than one service at the same time.", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "Provided I sign up, what services can you offer me?", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "You can get help managing your disability or health condition while living at home, for example. The services you qualify for will depend on your needs and whether a service is available in your area.", "session_id": "doc2dial_1624"}
{"topic_shift": true, "utterance": "And how can I pay for those services?", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "You may be able to pay through Medicaid, Medicare, or your own private insurance.", "session_id": "doc2dial_1624"}
{"topic_shift": false, "utterance": "hi can you help update my FAFSA application", "session_id": "doc2dial_3033"}
{"topic_shift": false, "utterance": "Of course we can give you information so that you learn what types of corrections and updates you can do and how to do them.", "session_id": "doc2dial_3033"}
{"topic_shift": true, "utterance": "Want to know what changes you can make to your FAFSA once it has been processed?", "session_id": "doc2dial_3033"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_3033"}
{"topic_shift": true, "utterance": "Do you want to know how to make changes to your FAFSA?", "session_id": "doc2dial_3033"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_3033"}
{"topic_shift": true, "utterance": "Is it possible to change the information later?", "session_id": "doc2dial_3033"}
{"topic_shift": false, "utterance": "There are some cases in which you will want or need to change the information you reported.", "session_id": "doc2dial_3033"}
{"topic_shift": true, "utterance": "If the number of family members changes as a result of a change in my marital status, what should I do?", "session_id": "doc2dial_3033"}
{"topic_shift": false, "utterance": "in that case you should speak to the financial aid office of the school you plan to attend to determine if you can update the FAFSA form", "session_id": "doc2dial_3033"}
{"topic_shift": true, "utterance": "What if you made a mistake in what you reported on the FAFSA?", "session_id": "doc2dial_3033"}
{"topic_shift": false, "utterance": "you will need to make a correction. Find out how to make changes to your FAFSA information", "session_id": "doc2dial_3033"}
{"topic_shift": false, "utterance": "Hello there. I don't have VA health care benefits and I wanted to see if getting care was still an option.", "session_id": "doc2dial_995"}
{"topic_shift": true, "utterance": "Of course. You may still be able to get care.", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "Look, I'm a Veteran. I have served this country for as long as I remember, been in an actual war for our nation. Don't I deserve some sort of care if I served America?", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "You do. If you've served in a combat zone, you get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers. All you need to do is find a Vet Center near you.", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "So as a Veteran I am able to get care after all, right?", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "Yes, you may still be able to get care.", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "Are you currently homeless or at the risk of becoming homeless?", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "Yes, I'm at risk.", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "Then you should visit our website to learn about VA programs for Veterans who are homeless, to learn about our homelessness programs and to contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "Will do. But let's get back to what you first talked about. The counseling at a local Vet Center is free of charge for me, yes?", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "Correct. You can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers, provided that you are a Veteran.", "session_id": "doc2dial_995"}
{"topic_shift": true, "utterance": "That's great. And outside of that, where could I find more information?", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "You can download our Guide to VA Mental Health Services PDF, or go to our Make the Connection website to hear stories from Veterans about their own experiences with overcoming drug and alcohol problems, and to get access to more resources and support.", "session_id": "doc2dial_995"}
{"topic_shift": false, "utterance": "How much will my service member pay for dependent coverage?", "session_id": "doc2dial_3755"}
{"topic_shift": true, "utterance": "Nothing. We provide dependent coverage at no cost until the child is 18 years old, or sometimes older if the child meets one of the requirements listed below", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "What can I do To continue receiving dependent coverage after age 18,", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "Is a full - time student", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "what are the requirements for We provide dependent coverage at no cost until the child is 18 years old", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "you must meet all the requirements for it", "session_id": "doc2dial_3755"}
{"topic_shift": true, "utterance": "can automatically cover If I am a military spouse and I get married on or after January 2, 2013", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "We won t automatically cover you . You ll need to sign up through your service member .", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "If your service member is part of the Public Health Service?", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "You must complete the Spouse Coverage Election and SGLV 8286A Certificate and have it delivered to your unit's personnel officer. Download the Election PDF and Certificate of Spouse Coverage", "session_id": "doc2dial_3755"}
{"topic_shift": true, "utterance": "who is responsible for the policy aspects?", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "become solely responsible for all aspects of the policy , including premium payments", "session_id": "doc2dial_3755"}
{"topic_shift": false, "utterance": "How do I get the benefits for Agent Orange sickness?", "session_id": "doc2dial_1142"}
{"topic_shift": true, "utterance": "Do you need to schedule an exam?", "session_id": "doc2dial_1142"}
{"topic_shift": false, "utterance": "No, I have not yet scheduled an appointment.", "session_id": "doc2dial_1142"}
{"topic_shift": false, "utterance": "Do you know what happens if you qualify?", "session_id": "doc2dial_1142"}
{"topic_shift": false, "utterance": "No, I do not know.", "session_id": "doc2dial_1142"}
{"topic_shift": true, "utterance": "What is the process to make an appointment for Agent Orange Registry health exam?", "session_id": "doc2dial_1142"}
{"topic_shift": false, "utterance": "You would need to contact your local VA environmental health coordinator.", "session_id": "doc2dial_1142"}
{"topic_shift": true, "utterance": "What ways can I get more information?", "session_id": "doc2dial_1142"}
{"topic_shift": false, "utterance": "You would need to learn more through going to website.", "session_id": "doc2dial_1142"}
{"topic_shift": true, "utterance": "What will be included in the exam?", "session_id": "doc2dial_1142"}
{"topic_shift": false, "utterance": "They will take your history of contact with Agent Orange and other herbicides and take the history of major illnesses or surgeries.", "session_id": "doc2dial_1142"}
{"topic_shift": false, "utterance": "I would like to learn more about transferring an IRP registration and need some information on the process.", "session_id": "doc2dial_2463"}
{"topic_shift": false, "utterance": "Of course. So you want to transfer an IRP registration and apportioned plates?", "session_id": "doc2dial_2463"}
{"topic_shift": false, "utterance": "No, I don't. I just have a few questions about it.", "session_id": "doc2dial_2463"}
{"topic_shift": true, "utterance": "So how would I transfer an IRP registration in Albany?", "session_id": "doc2dial_2463"}
{"topic_shift": false, "utterance": "Just bring all required items to the customer service counter in Albany.", "session_id": "doc2dial_2463"}
{"topic_shift": true, "utterance": "And what if I have a bigger, heavier vehicle than before?", "session_id": "doc2dial_2463"}
{"topic_shift": false, "utterance": "Does the new vehicle weigh more than the previous vehicle?", "session_id": "doc2dial_2463"}
{"topic_shift": false, "utterance": "Yes, that's why I'm asking.", "session_id": "doc2dial_2463"}
{"topic_shift": false, "utterance": "Then you should know that there are pro-rated registration fees for the difference in weight, administrative fees for the vehicle plate transfer and fees for any fee increases that may have occurred since the original registration was issued.", "session_id": "doc2dial_2463"}
{"topic_shift": true, "utterance": "What if I am not going to transfer the registration immediately?", "session_id": "doc2dial_2463"}
{"topic_shift": false, "utterance": "Then you should surrender the apportioned plates and cab card to the IRB. Your vehicle registration will be suspended if there is a lapse of liability insurance and the apportioned plates were not surrendered. The driver license of the registrant can also be suspended.", "session_id": "doc2dial_2463"}
{"topic_shift": false, "utterance": "I have something to submit about false information that I was given.", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "This is the place to submit a complaint an issue, concern, report suspicious activity, scams, or give us positive feedback.", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response that you didn't agree with?", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "Yes that's the case.", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "In that case, we suggest that you follow our procedure for resolving disputes.", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "Wouldn't it go faster if I contacted the\u00a0Ombudsman directly?", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "We encourage you to\u00a0follow our procedure\u00a0before you contact the Federal Student Aid Ombudsman Group.", "session_id": "doc2dial_4012"}
{"topic_shift": true, "utterance": "I had a relatively good overall experience, can I mention that?", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "Of course, that would be beneficial to all in that department.", "session_id": "doc2dial_4012"}
{"topic_shift": true, "utterance": "Is there a way to see what is up with my on going cases?", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "You can log on to your account online to view, track, or update your case.", "session_id": "doc2dial_4012"}
{"topic_shift": true, "utterance": "And if I need to talk to someone directly?", "session_id": "doc2dial_4012"}
{"topic_shift": true, "utterance": "Do you feel that you need to speak directly to an agent?", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "Yes I might just need to.", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "Call 1-844-651-0077 for help with submitting your feedback or to ask questions.", "session_id": "doc2dial_4012"}
{"topic_shift": false, "utterance": "Hello, I would like to know the Rules for beneficiaries with higher incomes", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "Of course The law requires an adjustment to your monthly Medicare Part B health insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people do not pay higher premiums.", "session_id": "doc2dial_765"}
{"topic_shift": true, "utterance": "What if I disagree with your decision about the monthly adjustment?", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "If you disagree with our decision about monthly adjustment amounts related to your income?", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "it is right", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "in that case you have the right to appeal. The fastest and easiest way to file an appeal of your decision is online. You can file online and provide documents electronically to support your appeal.", "session_id": "doc2dial_765"}
{"topic_shift": true, "utterance": "and should i pay higher premiums?", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "In that case, we will send you a letter with your premium amount and the reason for our determination.", "session_id": "doc2dial_765"}
{"topic_shift": true, "utterance": "and could you tell me what will be the monthly Medicare Premium for 2020", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "The standard Part B premium for 2020 is $ 144.60.", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "What should I do if I filed a joint tax return?", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "The following table applies to you, download it and you will get the information you need.", "session_id": "doc2dial_765"}
{"topic_shift": false, "utterance": "can you give me details of Pay insurance lapse civil penalty", "session_id": "doc2dial_2305"}
{"topic_shift": true, "utterance": "you can pay?", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2305"}
{"topic_shift": true, "utterance": "You can pay and remove a suspension", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "your insurance lapse is for 90 days or less", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "yes it is my case", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "You can pay (and remove a suspension) your insurance lapse is for 90 days or less", "session_id": "doc2dial_2305"}
{"topic_shift": true, "utterance": "What guarantee do I have to solve the problem if I pay?", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "Your payment does not guarantee that the DMV will restore your registration , or close other suspensions or revocations you have .  It is your responsibility to know if the DMV restored your registration before you drive the vehicle . You can check the status of your driving privilege and vehicle registrations through MyDMV", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "ok so what can i do", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "You can check the status of your driving privilege and vehicle registrations through MyDMV", "session_id": "doc2dial_2305"}
{"topic_shift": false, "utterance": "I need some help with the application process for disability benefits.", "session_id": "doc2dial_771"}
{"topic_shift": true, "utterance": "Of course. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "Do want to do your child disability report offline or do you need help?", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "Yes, to both.", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "In that case you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "By the way, does the starter kit include a worksheet?", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "Yes, it includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "Are you deaf or hard of hearing?", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "Yes, unfortunately I'm hard of hearing.", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "In that case you can call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_771"}
{"topic_shift": true, "utterance": "Perfect. Is there anything else I should know when applying for a child?", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_771"}
{"topic_shift": false, "utterance": "I need information from Pay insurance lapse civil penalty", "session_id": "doc2dial_2311"}
{"topic_shift": true, "utterance": "if you can pay?", "session_id": "doc2dial_2311"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2311"}
{"topic_shift": true, "utterance": "if you can pay from following some suggestions", "session_id": "doc2dial_2311"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_2311"}
{"topic_shift": true, "utterance": "you already paid a civil penalty in the past 36 months 3 years?", "session_id": "doc2dial_2311"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2311"}
{"topic_shift": true, "utterance": "How much do I need to pay?", "session_id": "doc2dial_2311"}
{"topic_shift": false, "utterance": "If your insurance lapse is 90 days , you may pay a total penalty of $ 900 $", "session_id": "doc2dial_2311"}
{"topic_shift": true, "utterance": "how is the online process", "session_id": "doc2dial_2311"}
{"topic_shift": false, "utterance": "You need a Suspension Order that states you are eligible to pay a civil penalty see a sample insurance letter", "session_id": "doc2dial_2311"}
{"topic_shift": false, "utterance": "You can tell me more about Traumatic Injury Protection insurance", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "TSGLI, also known as Servicemembers Group Life Insurance Traumatic Injury Protection, provides short-term financial support to help eligible service members recover from a severe injury.", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "Were you covered by SGLI and experienced a traumatic injury while serving in the military?", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "yes in the Army", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "Okay, we can help you file a claim or appeal a past decision", "session_id": "doc2dial_1618"}
{"topic_shift": true, "utterance": "How do I get Traumatic Injury insurance?", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "You may be able to get TSGLI if you meet all of the requirements", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "can you tell me what the requirements are or are they a secret?", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "I'll ask you questions to find out if you are eligible.  Do you have a scheduled loss that is a direct result of the traumatic injury?", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "Yes, I am missing toes", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "Did you suffer the traumatic injury before midnight on the day that you left the Army?", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "yes it happened way before that day", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "Did you suffer a scheduled loss within 2 years, 730 days, of the traumatic injury?", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "No, it wasn't in that timeframe", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "It appears you are not eligible for TSGLI support", "session_id": "doc2dial_1618"}
{"topic_shift": false, "utterance": "can you give me information on how to file or pay for TVB tickets", "session_id": "doc2dial_2477"}
{"topic_shift": true, "utterance": "Did you plead guilty to a violation that results in 5 or more points?", "session_id": "doc2dial_2477"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2477"}
{"topic_shift": true, "utterance": "Do I receive a TVB traffic ticket while riding a bicycle?", "session_id": "doc2dial_2477"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2477"}
{"topic_shift": false, "utterance": "You can declare or pay for TVB inline bike / skate tickets in the same way as with any other TVB ticket online, by phone, by mail or at a TVB office.", "session_id": "doc2dial_2477"}
{"topic_shift": true, "utterance": "What is the topic on which the information is based?", "session_id": "doc2dial_2477"}
{"topic_shift": false, "utterance": "Tickets", "session_id": "doc2dial_2477"}
{"topic_shift": true, "utterance": "When I return to the transaction to verify other hearing dates and times, what should I do?", "session_id": "doc2dial_2477"}
{"topic_shift": false, "utterance": "Enter the ticket number and other information required in Step 1 Verify the information in Step 2", "session_id": "doc2dial_2477"}
{"topic_shift": false, "utterance": "How do I file a guilty plea?", "session_id": "doc2dial_2477"}
{"topic_shift": false, "utterance": "your traffic ticket must already be in our system", "session_id": "doc2dial_2477"}
{"topic_shift": false, "utterance": "I am trying to learn about assisted living or nursing homes.", "session_id": "doc2dial_3769"}
{"topic_shift": true, "utterance": "I can help you with that.", "session_id": "doc2dial_3769"}
{"topic_shift": true, "utterance": "Where can I get more information?", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "We have lots of resources on everything from setting goals to making the hard decisions.", "session_id": "doc2dial_3769"}
{"topic_shift": true, "utterance": "Can I get this through the VA?", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "Absolutely. I can help you learn how to access the services.", "session_id": "doc2dial_3769"}
{"topic_shift": true, "utterance": "Do you have information on caregivers?", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "Yes, I do. We have a plethora of information.", "session_id": "doc2dial_3769"}
{"topic_shift": true, "utterance": "How can I learn more about the decision making process?", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "We have links and a support system to help with that.", "session_id": "doc2dial_3769"}
{"topic_shift": true, "utterance": "How can I start using those services?", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "Well, let's find out if you qualify.", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "How can I find out if I qualify.", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "I can help with that. Have you registered for VA health care?", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "Yes, I have signed up.", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "Great! Have you been instructed to get specific care?", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "No, my doctor has not specified anything yet.", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "If that's the case, you will need to speak with your doctor again. We need documentation that you need a specific service.", "session_id": "doc2dial_3769"}
{"topic_shift": false, "utterance": "hello i would like to get information about new applicants", "session_id": "doc2dial_4006"}
{"topic_shift": true, "utterance": "You are not currently on an income-based plan and want to apply?", "session_id": "doc2dial_4006"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4006"}
{"topic_shift": false, "utterance": "You can request an income-based payment plan that limits your payments to a percentage of your income.", "session_id": "doc2dial_4006"}
{"topic_shift": true, "utterance": "and what can I do if my income has changed?", "session_id": "doc2dial_4006"}
{"topic_shift": false, "utterance": "In that case, you can request that your income-based payment be recalculated to reduce your current monthly payment.", "session_id": "doc2dial_4006"}
{"topic_shift": true, "utterance": "Who should complete this?", "session_id": "doc2dial_4006"}
{"topic_shift": false, "utterance": "Borrowers currently on an IDR Plan who need to re - certify or make changes to their repayment plan .", "session_id": "doc2dial_4006"}
{"topic_shift": true, "utterance": "What plans may be suitable for me?", "session_id": "doc2dial_4006"}
{"topic_shift": false, "utterance": "one of the following income-based plans may be right for you", "session_id": "doc2dial_4006"}
{"topic_shift": true, "utterance": "And what do i need?", "session_id": "doc2dial_4006"}
{"topic_shift": false, "utterance": "FSA Verified ID", "session_id": "doc2dial_4006"}
{"topic_shift": false, "utterance": "Good morning. Please, I'm a veteran and have some projects to do but need to pass through school. Do you have some kind of work study program?", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Well, yeah, there is one. If you're enrolled in a college, or vocational school or professional training program, you could be part of our work- study program.", "session_id": "doc2dial_3782"}
{"topic_shift": true, "utterance": "Excellent. That sounds great. What kind of requirements do i need for that?", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "O.k, lets see. Have you been enrolled at least three-quarter time in a college degree, vocational or professional program?", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Yeah, i'm enrolled in one of those.", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Have you found an open job either at a nearby VA facility or in a VA related role at your school?", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Yes, i have.", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Very well. Now, Can you finish the work-study contract while you still qualify for education benefits?", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Yeah, i think i can do that.", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "O.k, ltes see then. Next, Are you using an approved VA education benefits program to pay for your education or training?", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Oh yeah, i'm using one of those too.", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Excellent. Then i can gladly inform you that you can take part in our work-study program.", "session_id": "doc2dial_3782"}
{"topic_shift": false, "utterance": "Hi, it has been some days since i was taken my photo for my veteran health card. I think it should have arrived already. could be a problem with it?", "session_id": "doc2dial_1195"}
{"topic_shift": true, "utterance": "Standard waiting time is about 10 days. Have you been waiting for that time or more?", "session_id": "doc2dial_1195"}
{"topic_shift": false, "utterance": "Um, no, now i think about it, but close. Anyway, there's some number i can call in?.", "session_id": "doc2dial_1195"}
{"topic_shift": false, "utterance": "There is. Do you have any hearing impediment?", "session_id": "doc2dial_1195"}
{"topic_shift": false, "utterance": "No, i don't have any of that.", "session_id": "doc2dial_1195"}
{"topic_shift": true, "utterance": "Never mind. I have some other question. If i have my card and well, it get lost or worse, stolen, and lets say i'm getting treated in a different medical center rom that i said in my earlier request, what should i do?", "session_id": "doc2dial_1195"}
{"topic_shift": false, "utterance": "Then you mus contact your current medical center or call us at 877-222-8387.", "session_id": "doc2dial_1195"}
{"topic_shift": true, "utterance": "You know, Can you tell me what advantages has the new card?", "session_id": "doc2dial_1195"}
{"topic_shift": false, "utterance": "The new document has more features offered to you, because is more inclusive, using Braille language and depicting which branch you belong.", "session_id": "doc2dial_1195"}
{"topic_shift": false, "utterance": "i was told to destroy my old card. Is that absolutely necessary? How should i do that?", "session_id": "doc2dial_1195"}
{"topic_shift": false, "utterance": "Is necessary. You should destroy it using a shredder.", "session_id": "doc2dial_1195"}
{"topic_shift": false, "utterance": "Hi, What is the procedure after I apply for VA health care benefits?", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "After your application, we will send you a letter outlining the decision that has been made on your application", "session_id": "doc2dial_942"}
{"topic_shift": true, "utterance": "What can I do if I have re-signed up for VA health care?", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "In this instance, you can manage your VA health and any benefits online through VA.gov. You can also refill your prescription, send messages securely to your health care team and even check the status of any disability or pension claim", "session_id": "doc2dial_942"}
{"topic_shift": true, "utterance": "I didn't ask for a doctor's appointment when I applied, can this be done now?", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "We can organise this when we make your welcome call to you", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "How do I know what benefits are covered by Veterans Health?", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "We will send you a Veterans Health Benefits Handbook by way of mail. This handbook will explain your specific health care benefits based on the group that you have been assigned to and cover off other useful information for you", "session_id": "doc2dial_942"}
{"topic_shift": true, "utterance": "How long does it take to hear back after I apply for VA health care?", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "Has it been over a week since you applied for VA  health care?", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "Yes, it has been more than a week, maybe two", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "In this case, please don't make another application, please call us on our toll free hotline on 877-222-8387", "session_id": "doc2dial_942"}
{"topic_shift": false, "utterance": "can you give me details of The Affordable Care Act  and your VA health care coverage", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "The Affordable Care Act ACA also known as the health care law was created to expand access to coverage , control health care costs , and improve health care quality and care coordination . Find out what you need to know about the ACA and your health coverage .", "session_id": "doc2dial_956"}
{"topic_shift": true, "utterance": "Do I still have to pay a penalty if I don t have health insurance?", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "Congress changed this part of the law for plans starting in 2019 and after . The individual shared responsibility payment no longer applies starting in plan year 2019 for which you ll file taxes in April 2020", "session_id": "doc2dial_956"}
{"topic_shift": true, "utterance": "Does my health coverage through VA meet the ACA s minimum essential coverage requirement for 2018?", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "Your health coverage meets the minimum essential coverage requirement for 2018 if you were signed up for one of the programs listed below", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "you were covered under one of these programs in 2018", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "you won t have to pay the fee when you file your 2018 taxes", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "you must have been enrolled in one of these programs", "session_id": "doc2dial_956"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "Find out what you need to know about the ACA and your health coverage", "session_id": "doc2dial_956"}
{"topic_shift": false, "utterance": "Are you allowed to use other health insurance along with the VA health care insurance?", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "Do you have other health insurance plans like Medicaid, Medicare, or TRICARE?", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "Yes, I have medicare at this time.", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "You can use your Medicare as well as your VA health care benefits; we can help you learn more about this.", "session_id": "doc2dial_1181"}
{"topic_shift": true, "utterance": "Why does the VA make me provide my health insurance coverage information?", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "The VA needs to bill your private health insurance for any care, supplies, or medicine we use to treat your non-service connected conditions, illnesses or injuries.", "session_id": "doc2dial_1181"}
{"topic_shift": true, "utterance": "What do I need to do to use VA benefits for care?", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "You will need to get care from a VA medical center and we will cover care if we pre-authorize you for a non-VA hospital or care setting.", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "Will I need to choose which benefits to use?", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "Yes, you will need to choose which benefits to use based on your situation.", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "What if I do not want to keep my private insurance?", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "You would be without health coverage at that time.", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "Could I save money if I drop my private health insurance?", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "You would absolutely save money; but there are risks involved when dropping your private health insurance.", "session_id": "doc2dial_1181"}
{"topic_shift": false, "utterance": "I wanted to find out how to add my daughter to my disability benefits", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "We can help you find out how to add a dependent spouse , child , and/or parent to your VA disability benefits for additional compensation .", "session_id": "doc2dial_3796"}
{"topic_shift": true, "utterance": "can you tell me if I can get more benefits for her?", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for additional disability compensation for a spouse , child , and/or parent if you meet the requirements", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "what are those requirements?", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "I will ask you a few questions to see if you are eligible. Are you eligible for VA disability compensation?", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "Do you have a combined disability rating of at least 30% ?", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "no I don't", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "You are not eligible for additional compensation for your daughter", "session_id": "doc2dial_3796"}
{"topic_shift": true, "utterance": "ok, can I file by mail when I am ready to add my daughter?", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "Yes you can, but we encourage you to file online. The online process is simple, and you can upload your supporting documents along with your claim.", "session_id": "doc2dial_3796"}
{"topic_shift": false, "utterance": "I need Zip Code information and email entries", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "Has your address changed?", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "do not process your transaction online . Instead, follow the instructions to change your address", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "What more details do I need to know about the online site?", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "You can not update your address during an online transaction . The DMV website has instructions to change your name on DMV documents and records", "session_id": "doc2dial_2488"}
{"topic_shift": true, "utterance": "How manual online orders are made", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "A public organization and a private organization are defined as follows", "session_id": "doc2dial_2488"}
{"topic_shift": true, "utterance": "If I already have a residence address registered with the DMV", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "you are not required to change it when you change your mailing address , but you can change the residence address if you want to", "session_id": "doc2dial_2488"}
{"topic_shift": true, "utterance": "what is the document number", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "Document Number. The document number is 8 or 10 characters , and is printed on the lower right corner of your DMV photo document , or on the back for documents issues after January 29 , 2014 . The 8 character format is all numeric .", "session_id": "doc2dial_2488"}
{"topic_shift": true, "utterance": "if it is not the same address?", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "Your residence address does not have to be the same as your mailing address , but you can select to use your mailing address as your residence address", "session_id": "doc2dial_2488"}
{"topic_shift": false, "utterance": "Hi there. I'm a person from another state different of NY, and I'm searching information.", "session_id": "doc2dial_3966"}
{"topic_shift": true, "utterance": "Alright. I need to ask you: Is your driver license from another state too?", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "Yes, that's right. That's why I would like to know if there could be any issue.", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "No problem. You may receive some conditional driving privileges or restrictions to drive in NY state,  but they won't be any different to those received by drivers with a ny state driver license.", "session_id": "doc2dial_3966"}
{"topic_shift": true, "utterance": "I see. And you can also revoke my license?", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "The dmv can issue a restricted use license to a driver who commit any kind of violation related to the use of drugs or alcohol, which license be suspended or revoked.", "session_id": "doc2dial_3966"}
{"topic_shift": true, "utterance": "What's that of a conditional license?", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "Is a conditional driver license by the dmv to a qualified driver whose ny state license has been suspended or revoked.", "session_id": "doc2dial_3966"}
{"topic_shift": true, "utterance": "This works as any driver license?", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "Yes. The conditions and restrictions are the same for a conventional NY state driver license.", "session_id": "doc2dial_3966"}
{"topic_shift": true, "utterance": "And which are the restrictions related to this?", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "The dmv can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incident that re not related to drugs or alcohol use.", "session_id": "doc2dial_3966"}
{"topic_shift": true, "utterance": "And how do I get this kind of license? In case I need it.", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "You may apply for a conditional or restricted use license in person at a dmv office.", "session_id": "doc2dial_3966"}
{"topic_shift": true, "utterance": "Do I have to go any any special class or something?", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "yes, you must go to a impaired driver program approved by the dmv.", "session_id": "doc2dial_3966"}
{"topic_shift": false, "utterance": "I've searched a motorist's records, will he know I did it?", "session_id": "doc2dial_1817"}
{"topic_shift": true, "utterance": "Yes, he will be informed as search records are public records.", "session_id": "doc2dial_1817"}
{"topic_shift": true, "utterance": "I had to pay a fee for using DIAL-IN search account, why?", "session_id": "doc2dial_1817"}
{"topic_shift": false, "utterance": "According to the NYS Vehicle and Traffic Law, we must charge a fee to search DMV records.  It is a legal step that must be met by private persons, commercial organizations and not-for-profit organizations.", "session_id": "doc2dial_1817"}
{"topic_shift": true, "utterance": "I have filled out and submitted the Motor Vehicle Record Search Account Application MV-15D form, how do I know if it was accepted?", "session_id": "doc2dial_1817"}
{"topic_shift": false, "utterance": "If your application is complete, we will create an account and send you the number and password. The account is made up of a 7-digit number that will never change.", "session_id": "doc2dial_1817"}
{"topic_shift": true, "utterance": "I have forgotten my Dial-in Search Account data, what should I do?", "session_id": "doc2dial_1817"}
{"topic_shift": false, "utterance": "To solve your problem with your Dial-in Search Account, you must contact us at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228.", "session_id": "doc2dial_1817"}
{"topic_shift": true, "utterance": "I understood that records of searches are private, is this true?", "session_id": "doc2dial_1817"}
{"topic_shift": false, "utterance": "No, records of searches are public records.", "session_id": "doc2dial_1817"}
{"topic_shift": false, "utterance": "Can you help me with how to avoid the lapse of my insurance?", "session_id": "doc2dial_1803"}
{"topic_shift": true, "utterance": "DMV is always in contact with insurance companies to electronically monitor your insurance coverage and comply with the New York State requirements.", "session_id": "doc2dial_1803"}
{"topic_shift": true, "utterance": "Can I just notify the United States Postal Service about a change of address or do I have to update this info with the DMV too?", "session_id": "doc2dial_1803"}
{"topic_shift": false, "utterance": "You have to keep your address up to date in the DMV. It is not enough to inform the US Postal Service.", "session_id": "doc2dial_1803"}
{"topic_shift": true, "utterance": "Tell me about the mistake of not bringing the proper documentation to a DMV office.", "session_id": "doc2dial_1803"}
{"topic_shift": false, "utterance": "Around 10% of our customers that visit a DMV office, forget to bring all of the requirements for their transactions. Before going to a DMV Office you should see if your transaction can be performed online, like an address change, registration renewal, and more. This way you can avoid going to a DMV Office.", "session_id": "doc2dial_1803"}
{"topic_shift": true, "utterance": "what could happen in case I don't update my address in the DMV?", "session_id": "doc2dial_1803"}
{"topic_shift": false, "utterance": "first, is not enough to update your address with a third party, you should keep your address updated in the DMV, if not, you could miss a suspension order and may be charged with operating an unregistered vehicle.", "session_id": "doc2dial_1803"}
{"topic_shift": true, "utterance": "Tell me about the costs of traffic points.", "session_id": "doc2dial_1803"}
{"topic_shift": false, "utterance": "the cost of the charge you can get from the DMV due to a traffic violation varies according your accumulated traffic points.", "session_id": "doc2dial_1803"}
{"topic_shift": true, "utterance": "What else could happen if I don't update my address with you guys?.", "session_id": "doc2dial_1803"}
{"topic_shift": false, "utterance": "You won't learn about any insurance problem and we'll suspend your registration and license.", "session_id": "doc2dial_1803"}
{"topic_shift": false, "utterance": "Hello. I was looking for some information related to proof my residence.", "session_id": "doc2dial_3972"}
{"topic_shift": true, "utterance": "You and your spouse have the same name? That could help you.", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "No, not really. I'm single.", "session_id": "doc2dial_3972"}
{"topic_shift": true, "utterance": "Can I use any kind of bill?", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "Yes, you can print a phone bill, water bill, electricity/ gas bill or cable bill.", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "Oh, That's great, I heard that I can also use stuff like divorce papers, is that true?", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "Yes, that's right. You can contact your lawyer to find out where you need to go to get the right papers you need that can help you.", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "How do I know how many documents do I need to proof my id to the dmv?", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "We just need some documents, you may already have more proof documents than you think.", "session_id": "doc2dial_3972"}
{"topic_shift": true, "utterance": "It's a marriage certificate something you can accept?", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "Yes, you can bring a marriage certificate as an additional document.", "session_id": "doc2dial_3972"}
{"topic_shift": true, "utterance": "And school certificates can be used?", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "Yes, a general education development certificate, also a college certify copy could be use too.", "session_id": "doc2dial_3972"}
{"topic_shift": false, "utterance": "Am I eligible to use the VA Appointments tools?", "session_id": "doc2dial_1432"}
{"topic_shift": true, "utterance": "You can use these tools if you meet all of the requirements.", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "what are those requirements?", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "For example, Are you enrolled in VA health care?", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "Are you scheduling your appointment with a VA health facility that uses online scheduling?", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "no, I am not.", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "Sorry, you don't meet all of the requirements to use the VA Appointments tools.", "session_id": "doc2dial_1432"}
{"topic_shift": true, "utterance": "What types of VA medical appointments can I schedule online?", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "This will depend on the VA health facility where you re receiving care.", "session_id": "doc2dial_1432"}
{"topic_shift": true, "utterance": "Will my personal health information be protected?", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "Yes, this is a secure website. However, if you want, you can get tips for protecting your personal health information.", "session_id": "doc2dial_1432"}
{"topic_shift": false, "utterance": "What original documentation do I need to get a Social Security Card for my child?", "session_id": "doc2dial_13"}
{"topic_shift": true, "utterance": "Firstly we need to establish citizenship", "session_id": "doc2dial_13"}
{"topic_shift": false, "utterance": "Have you already established your child's US citizenship with us?", "session_id": "doc2dial_13"}
{"topic_shift": false, "utterance": "Yes I have", "session_id": "doc2dial_13"}
{"topic_shift": false, "utterance": "The original documentation needed for citizenship is a US birth certificate or US passport", "session_id": "doc2dial_13"}
{"topic_shift": true, "utterance": "What if I don't inform you of my child's name change?", "session_id": "doc2dial_13"}
{"topic_shift": false, "utterance": "This could delay any tax refund due to you or your child", "session_id": "doc2dial_13"}
{"topic_shift": true, "utterance": "What is needed if I have already established my child's name with your department?", "session_id": "doc2dial_13"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_13"}
{"topic_shift": false, "utterance": "Have you changed your child's name on their Social Security card?", "session_id": "doc2dial_13"}
{"topic_shift": false, "utterance": "No, not yet", "session_id": "doc2dial_13"}
{"topic_shift": false, "utterance": "Hello. I have some doubts about how to make a complain, about the management of my aid.", "session_id": "doc2dial_3225"}
{"topic_shift": true, "utterance": "Do you think your school is not doing a good work in the administration of your federal student aid?", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "No, not exactly that.", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "Is common to found that the schools calculate the loans or aids in a wrong way?", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "There has been any kind of problems with the amount or timing of the aids with you?", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "Yes. I There are been some delays on the payments.", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "In this case, we need to check this.", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "Alright, well, the biggest problem I use to have is the fact that my payment is not made in time.", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "Alright, no problem. You can contact with your school, to talk about that.", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "But what happens if I believe there was a violation of the policies of the federal student aid program?", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "In that case, is necessary to check how your school made the calculations of your eligibility for your federal student aid.", "session_id": "doc2dial_3225"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "That's correct. Debt to Earnings rate data is available for the 2015 debt measure year.", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "That kind of information can be appealed. Did you filed an appeal before April 25, 2018?", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "Yeah, in fact, i filed an appeal before that date.", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "Well, you should be happy then, because as for that date, there's no appeal that have been denied after be reviewed.", "session_id": "doc2dial_2885"}
{"topic_shift": false, "utterance": "Hi there. I would like to know, what happens with an adult with a disability if this one wants to get access to the social security benefits.", "session_id": "doc2dial_3543"}
{"topic_shift": true, "utterance": "Sure, no problem. Well. If you have all the requirements you can apply for the supplemental security income online.", "session_id": "doc2dial_3543"}
{"topic_shift": true, "utterance": "Great! That's really great! But if this person have worked long enough may also receive the social security benefits as well as ssi?", "session_id": "doc2dial_3543"}
{"topic_shift": false, "utterance": "Yes, that's right. That way people without any disability also can have this benefits.", "session_id": "doc2dial_3543"}
{"topic_shift": true, "utterance": "Great. Are there, any phone numbers which we can call?", "session_id": "doc2dial_3543"}
{"topic_shift": false, "utterance": "Yes, you can call to the 1-800-772-1213 or if you have hard hearing, you can also call to the 1-800-325-0778. both numbers are toll free.", "session_id": "doc2dial_3543"}
{"topic_shift": true, "utterance": "So this makes this person eligible to file the online application, right?", "session_id": "doc2dial_3543"}
{"topic_shift": false, "utterance": "Yes, but there still some requests that need to apply to the online way. Like, is this adult person between the ages of 18 and 65?", "session_id": "doc2dial_3543"}
{"topic_shift": false, "utterance": "Yes, is almost 65.", "session_id": "doc2dial_3543"}
{"topic_shift": false, "utterance": "have never been married?", "session_id": "doc2dial_3543"}
{"topic_shift": false, "utterance": "No, that's not, he is married.", "session_id": "doc2dial_3543"}
{"topic_shift": false, "utterance": "Then in that case can not apply for the inline way, but can be done by phone or in a social security office.", "session_id": "doc2dial_3543"}
{"topic_shift": false, "utterance": "What is the steps involved after applying for my COE for getting a VA direct home loan?", "session_id": "doc2dial_1354"}
{"topic_shift": true, "utterance": "Applying for the COE is one part of the process for getting a VA direct home loan and your next steps will depend on the type of loan you are looking for.", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "Did you know for most loans the lender will be a private bank or mortgage company?", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "No, I did not know that about the private bank or mortgage company.", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "Do you need to learn about the Native American Direct Loan?", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "Yes, I would need to learn about the Native American Direct Loan as it applies to me.", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "Then we will be your lender after all.", "session_id": "doc2dial_1354"}
{"topic_shift": true, "utterance": "What will I need if I have never been activated as a National Guard or Reserves member?", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "You will need a statement of service signed by your commander, adjutant, or personnel officer showing your full name.", "session_id": "doc2dial_1354"}
{"topic_shift": true, "utterance": "How would I go about applying for a VA home loan Certificate of Eligibility?", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "You would apply for a COE first because it confirms to your lender that you are qualified for the VA home loan benefit.", "session_id": "doc2dial_1354"}
{"topic_shift": true, "utterance": "How do I apply by mail for the COE?", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "You would first have to fill out a Request for a COE VA Form 26-1880 and mail it to the address on the form; but it will take longer than if you applied online through the Web LGY system.", "session_id": "doc2dial_1354"}
{"topic_shift": false, "utterance": "help me with my disability rating", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "Did you get a decision notice from us that confirms your disability rating?", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "yes, so now what", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "You may be able to get disability compensation or benefits. We can help you find out what benefits you can get.", "session_id": "doc2dial_1340"}
{"topic_shift": true, "utterance": "can you help me change my address too?", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "You can update your information through eBenefits or you can contact your nearest VA benefit office to make those changes.", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "for what changes should I update my information?", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "You should update your information with VA when you have a new address, a change to your marital status, or any other life change that could affect your rating or payment.", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "Has your disability gotten worse?", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "no, no change in that to update", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "Is that one of the life changes you said could affect my rating?", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "Yes, that and other life changes could affect your disability rating or payment", "session_id": "doc2dial_1340"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about paid employment...", "session_id": "doc2dial_2891"}
{"topic_shift": false, "utterance": "In that case to be eligible to receive funds under the Title IV Student Assistance Programs of the Higher Education Act, an educational program must lead to a degree in a public or non-profit institution or must prepare students for a \"gainful employment in a recognized occupation.", "session_id": "doc2dial_2891"}
{"topic_shift": true, "utterance": "and how is the earnings data calculated?", "session_id": "doc2dial_2891"}
{"topic_shift": false, "utterance": "Could you read what was described above?", "session_id": "doc2dial_2891"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2891"}
{"topic_shift": true, "utterance": "who calculates the annual rate of profit?", "session_id": "doc2dial_2891"}
{"topic_shift": false, "utterance": "the numerator is the calculated annual loan payment amount, an estimate of the annual loan repayment amount based on the average educational debt of the cohort members. The denominator is the highest of the average or average income of the cohort obtained from the Social Security Administration SSA", "session_id": "doc2dial_2891"}
{"topic_shift": true, "utterance": "and where can I have more information?", "session_id": "doc2dial_2891"}
{"topic_shift": false, "utterance": "you can use Glossary of terms used in the D / E data spreadsheet...", "session_id": "doc2dial_2891"}
{"topic_shift": false, "utterance": "and where can i see my calculations?", "session_id": "doc2dial_2891"}
{"topic_shift": false, "utterance": "Download the Debt to Profit Data Spreadsheet", "session_id": "doc2dial_2891"}
{"topic_shift": false, "utterance": "I need some help with benefits planning.", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "Let me help you with that. Social Security can provide you, and certain family members, with benefits.", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "What if I become disabled or die?", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "We can discuss that. By using our planners to help you better understand your Social Security protection you can plan for your financial future.", "session_id": "doc2dial_229"}
{"topic_shift": true, "utterance": "Can I apply for benefits online?", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "Are you looking to apply for retirement benefits, disability benefits, or Medicare?", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "Then we can not process your request.", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "That is too bad, how can I apply?", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "You will get specific information on how to contact us by phone or schedule an appointment.", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "Does anything change if I am the spouse of a retired worker?", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "Yes, you do need to meet certain criteria, including being within 3 months of age 62.", "session_id": "doc2dial_229"}
{"topic_shift": false, "utterance": "Hello, what increased benefits could my family and I get?", "session_id": "doc2dial_3557"}
{"topic_shift": true, "utterance": "You want to know if you or your family are eligible for increased benefits?", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "Social Security's mission is to deliver services that meet the changing needs of the public.", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "In my case, I receive SSI, how could that affect my eligibility?.", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "It depends, there are certain life changes that may affect your eligibility for increased federal benefits. For example, if your spouse or ex-spouse dies, you may become eligible for a higher social security benefit.", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "How would it be for those that are over 62 years old and unmarried?", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "You could be eligible based on an ex-spouse's work if that marriage lasted for at least 10 years.", "session_id": "doc2dial_3557"}
{"topic_shift": true, "utterance": "Is there a TTY number for deaf people?", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "Yes, our TTY number is 1-800-325-0778", "session_id": "doc2dial_3557"}
{"topic_shift": true, "utterance": "And for those at full retirement age?", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "In that case, if you work you still can receive the monthly social security benefits, no matter how much you earn.", "session_id": "doc2dial_3557"}
{"topic_shift": false, "utterance": "Hello. Can you tell me what happens if I plead guilty to a violation that costs me 6 points?", "session_id": "doc2dial_2649"}
{"topic_shift": true, "utterance": "Do you have 3 or more alcohol-related convictions on your entire driving record?", "session_id": "doc2dial_2649"}
{"topic_shift": false, "utterance": "Yes, unfortunately.", "session_id": "doc2dial_2649"}
{"topic_shift": false, "utterance": "Then a plea of guilty to a violation that results in 5 or more points may result in the revocation of your license under Part 132 of the Commissioner's Regulations. You may want to consult with an attorney before entering your plea.", "session_id": "doc2dial_2649"}
{"topic_shift": true, "utterance": "What if I don't respond to my ticket after getting a suspension notice?", "session_id": "doc2dial_2649"}
{"topic_shift": false, "utterance": "Then you will automatically be convicted of the charge. This is known as a default conviction. The default conviction is equivalent to a guilty finding.", "session_id": "doc2dial_2649"}
{"topic_shift": true, "utterance": "Who is processing the tickets? The DMV?", "session_id": "doc2dial_2649"}
{"topic_shift": false, "utterance": "DMV's Traffic Violations Bureau TVB processes tickets for non-criminal moving traffic violations issued in the five boroughs of New York City. For more information about the TVB, you can read our brochure.", "session_id": "doc2dial_2649"}
{"topic_shift": true, "utterance": "Can certain violations cause the suspension of my license?", "session_id": "doc2dial_2649"}
{"topic_shift": false, "utterance": "Yes. Some convictions can cause the suspension or the revocation of your driver license. See Suspensions and Revocations or read the DMV brochure \"Suppose Your License Were Taken Away\".", "session_id": "doc2dial_2649"}
{"topic_shift": true, "utterance": "Will do. If I want to answer my ticket, can I send my response by mail?", "session_id": "doc2dial_2649"}
{"topic_shift": false, "utterance": "Yes, you can mail your response to us.", "session_id": "doc2dial_2649"}
{"topic_shift": true, "utterance": "I'll send the envelope on the way today. What about violations in other parts of NY?", "session_id": "doc2dial_2649"}
{"topic_shift": false, "utterance": "In other parts of New York State, traffic violations are processed in the criminal or traffic court of the city, county, town or village where the alleged offense took place.", "session_id": "doc2dial_2649"}
{"topic_shift": false, "utterance": "tell me about tax benefits for school purposes", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "Tax benefits can be used to get back some of the money you spend on tuition or loan interest or to maximize your college savings.", "session_id": "doc2dial_3231"}
{"topic_shift": true, "utterance": "how much can I claim on the lifetime learning credit?", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "It allows you to claim up to $2,000 per student per year for tuition and fees, as well as for books, supplies, and equipment that were required for the course and had to be purchased from the school.", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "is that for the lifetime learning credit?", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3231"}
{"topic_shift": true, "utterance": "what can you tell me about savings through the Coverdell savings?", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "The Coverdell Education Savings Account  allows up to $2,000 a year to be put aside for a student\u2019s education expenses.", "session_id": "doc2dial_3231"}
{"topic_shift": true, "utterance": "what other tax credits do you have?", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "Two tax credits help offset the costs of college by reducing the amount of your income tax; The American Opportunity Credit  and The Lifetime Learning Credit.", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "Do you file a tax return?", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "I don't file", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "If you don\u2019t file, you\u2019ll miss out on tax credits that would put money in your pocket.", "session_id": "doc2dial_3231"}
{"topic_shift": false, "utterance": "please help about Tuition Assistance Top-Up", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "Does your college tuition cost more than what s covered by the Tuition Assistance TA program ?", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "if college tuition cost more", "session_id": "doc2dial_1426"}
{"topic_shift": true, "utterance": "could you give me more information on what to do", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "Please. Read the Top - Up fact sheet PDF", "session_id": "doc2dial_1426"}
{"topic_shift": true, "utterance": "Am I eligible for tuition assistance?", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits  and The cost of the course and fees is more than TA will cover .", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "Post-9/11 GI Bill benefits?", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "and The cost of the course and fees is more than TA will cover .", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "OK, anything else?", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "You can get tuition assistance if you re approved for federal TA and you meet both of the requirements listed below .", "session_id": "doc2dial_1426"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "this benefit will be charged based on training time no matter how much money you re paid back .", "session_id": "doc2dial_1426"}
{"topic_shift": false, "utterance": "I need to reinstate my surrendered plates.", "session_id": "doc2dial_2107"}
{"topic_shift": true, "utterance": "You should go to a DMV office and ask for the reinstatement of your registration and receive your vehicle's plates. The first document you'll need is the completed Application for Registration or Title form (PDF MV-82)", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "Are you looking to reinstate your registration within 60 days before the expiration of your registration?", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "Then you can renew your registration and pay the renewal fees.", "session_id": "doc2dial_2107"}
{"topic_shift": true, "utterance": "In what office should I apply for the reinstatement of the registration?", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "It should be done at the same DMV office you surrendered your personalized plates.", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "what is the fee for getting a new set of vehicle plates?", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "you can get charged up to 25$ by the DMV office for issuing a new set of vehicle plates.", "session_id": "doc2dial_2107"}
{"topic_shift": true, "utterance": "when does the new registration expires?", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "It expires the same date as the registration you surrendered.", "session_id": "doc2dial_2107"}
{"topic_shift": true, "utterance": "Can I surrender my plates temporarily?", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "Yes, you can do it at a local DMV office and reinstate the registration later.", "session_id": "doc2dial_2107"}
{"topic_shift": false, "utterance": "I have been contacted by someone who has told me that they can get my federal student loan out of default for a fee. What should I do?", "session_id": "doc2dial_3219"}
{"topic_shift": true, "utterance": "You first port of call in this instance should always be the Default Resolution Group", "session_id": "doc2dial_3219"}
{"topic_shift": false, "utterance": "Has any company sought \"enrollment\", \"subscription\" or \"maintenance\" fees from you to help get you out of default?", "session_id": "doc2dial_3219"}
{"topic_shift": false, "utterance": "Yes, I have been contacted in this manner", "session_id": "doc2dial_3219"}
{"topic_shift": false, "utterance": "Your first action here should be to walk away. Your loan can be moved out of default for free with the Default Resolution Group", "session_id": "doc2dial_3219"}
{"topic_shift": true, "utterance": "Is there any way that I can avoid having 15% of my wages garnished when dealing with loan collections?", "session_id": "doc2dial_3219"}
{"topic_shift": false, "utterance": "One way to avoid this is to come to an agreement with the ED and negotiate better repayment terms for you which are acceptable by the ED or the private collection agency. You must ensure that the ED receives the first payment that is due no later than 30 days from the date of garnishment", "session_id": "doc2dial_3219"}
{"topic_shift": true, "utterance": "Is there anywhere that I can learn more about companies seeking fees to get my loan out of default?", "session_id": "doc2dial_3219"}
{"topic_shift": false, "utterance": "You should read our blog post called \"Don't Be Fooled; You Never Have to Pay for Student Loan Help\"", "session_id": "doc2dial_3219"}
{"topic_shift": true, "utterance": "Are there other collection costs applicable apart from the cost of placing my loan with a collections agency?", "session_id": "doc2dial_3219"}
{"topic_shift": false, "utterance": "You may have other costs, such as Treasury offset processing fees. There may also be costs associated with potential civil litigation from the Department of Justice", "session_id": "doc2dial_3219"}
{"topic_shift": true, "utterance": "How do collection agencies work when they take over a loan that is in default?", "session_id": "doc2dial_3219"}
{"topic_shift": false, "utterance": "There are a number of collection agencies that work with the ED. The employees of these agencies are trained to comply with the Fair Debt Collection Practices Act, which governs all collection practices undertaken by agencies", "session_id": "doc2dial_3219"}
{"topic_shift": false, "utterance": "Hi. I am trying to learn about social security payments after a spouse's death.", "session_id": "doc2dial_567"}
{"topic_shift": true, "utterance": "Sure. If you were receiving benefits on the deceased's records, you can receive $225.", "session_id": "doc2dial_567"}
{"topic_shift": false, "utterance": "Is there a surviving spouse?", "session_id": "doc2dial_567"}
{"topic_shift": false, "utterance": "There is no surviving spouse.", "session_id": "doc2dial_567"}
{"topic_shift": true, "utterance": "Can you help me learn about a child's benefit?", "session_id": "doc2dial_567"}
{"topic_shift": false, "utterance": "A child may be eligible for social security survivor benefits.", "session_id": "doc2dial_567"}
{"topic_shift": true, "utterance": "So which family members are eligible?", "session_id": "doc2dial_567"}
{"topic_shift": false, "utterance": "Depending on the circumstances, a stepchild, grandchild, step grandchild or adopted child may be eligible.", "session_id": "doc2dial_567"}
{"topic_shift": true, "utterance": "How many credits are needed?", "session_id": "doc2dial_567"}
{"topic_shift": false, "utterance": "It depends on how old the worker was when he or she passed. At the most, 40 credits are needed.", "session_id": "doc2dial_567"}
{"topic_shift": true, "utterance": "What if we were living a part when he died?", "session_id": "doc2dial_567"}
{"topic_shift": false, "utterance": "You may be eligible for $255.", "session_id": "doc2dial_567"}
{"topic_shift": false, "utterance": "Hi. I Hope you could help me. I'm looking for information related to to prevent the suicide of a veteran.", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "Are you a veteran and you thinking about hurting yourself or know any veteran who is considering this?", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "Not me, but I know a veteran who is considering this, and is worrying me.", "session_id": "doc2dial_1368"}
{"topic_shift": true, "utterance": "It's is possible to talk with someone about this?", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "Yes, it is. You can call to the veterans crisis line.", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "And I can call at anytime I need it?", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "Yes, you can. That's a confidential line, were many of them are veterans themselves, this service is private, free and available 24/7.", "session_id": "doc2dial_1368"}
{"topic_shift": true, "utterance": "And if I need more information where can I go?", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "You can visit our website, and check the suicide prevention section.", "session_id": "doc2dial_1368"}
{"topic_shift": true, "utterance": "Those are all the options?", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "Not really. You can also call 911 or go to the nearest emergency room.", "session_id": "doc2dial_1368"}
{"topic_shift": true, "utterance": "Veterans have any benefit service related to suicide prevention?", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "Yes, we have specially trained coordinators available in each VA medical center across the country for you to help, giving the counseling and services you need, and also for your family.", "session_id": "doc2dial_1368"}
{"topic_shift": false, "utterance": "What things should I consider when palnning for retirement", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "Considering what age to start your benefits is something to think about", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "What age would be the best age?", "session_id": "doc2dial_201"}
{"topic_shift": true, "utterance": "It's best to delay receiving your retirement benefits until your full reitrement age or later", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "your retirement benefits will be higher", "session_id": "doc2dial_201"}
{"topic_shift": true, "utterance": "But when should I start?", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "There is no best age for everyone - you should make your decision based on your individual family circumstances", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "What if I plan to continue working", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "There are limits on how much you can earn each year between the age of 62 and full retirement and stil get all your benefits", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "The are limits on how much one can earn?", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "yes there are limits on earning and still get all your benefits", "session_id": "doc2dial_201"}
{"topic_shift": false, "utterance": "Hi there. I was looking information related to which persons can drive in the in the state of new york.", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "Do you want to drive a car or a motorcycle?", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "I'm not very sure yet.", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "I have a learner permit, what need I do next?", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "You must follow new york state permit restrictions.", "session_id": "doc2dial_2661"}
{"topic_shift": true, "utterance": "I need to follow them even when I'm not a new york resident? I'm here just as a student.", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "That's right. Students from other states or from other nations who attended school in new york state are normally not considered new york resident.", "session_id": "doc2dial_2661"}
{"topic_shift": true, "utterance": "Alright, I understate. But once I pass the road test, what will happen?", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "Once you pass it. You must give your foreign driver license to the dmv road test examiner, so it be destroyed after 60 days.", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "And what happens if I become a new york resident?", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "In that case, you must get a new york state driver license within 30 days.", "session_id": "doc2dial_2661"}
{"topic_shift": true, "utterance": "But I be able to to still use my learner license , no matter if is not from new york?", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "Yes, you can still use it if you are age 16 or older.", "session_id": "doc2dial_2661"}
{"topic_shift": false, "utterance": "What original documents are needed?", "session_id": "doc2dial_215"}
{"topic_shift": true, "utterance": "We would need to have information about immigration status.", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "Do you need to know what documents needed to prove your child's U.S. immigration status?", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "No, I all ready have information to prove my child's U.S. immigration status.", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "What happens if I do not have the specific documents in the time period?", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "We will ask to see others documents that are not expired, have to show your name, and birth age and recent photograph.", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "What do I need if child does not have permission to work?", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "Lawfully admitted noncitizens can get many benefits and services without social security numbers.  You do not need a number to conduct business with a bank, register for school, or apply for educational test.", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "What happens if you are a J-1 student?", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "If you are a J-1 student you must provide a letter from your sponsor and should be on the letterhead of the sponsor with original signature that authorize employment.", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "What documents do I need to show child's U.S. immigration status?", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "You must provide your child's current U.S. immigration document such as I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa or I-766 Employment Authorization Document, work permit.", "session_id": "doc2dial_215"}
{"topic_shift": false, "utterance": "Hello, I'm searching some information related to the companies which do transport services based on networks.", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "Oh, you mean a transportation network company or tnc, which are also known as rideshare company, which through a license issued by the dmv can use a digital network to connect passengers to tnc drivers for prearranged trips.", "session_id": "doc2dial_2675"}
{"topic_shift": true, "utterance": "Oh, great. And what's the process to become a driver of a tnc?", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "You need to contact one of he new york state licensed tnc companies.", "session_id": "doc2dial_2675"}
{"topic_shift": true, "utterance": "There are any kind of restriction to become a driver?", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "Yes, by statute, tnc drivers to hold a valid and current nys driver's license issued by the dmv.", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "Alright. and there is any age restriction?", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "Yes, of course. You need to be 19 years old or older, to be a tnc driver.", "session_id": "doc2dial_2675"}
{"topic_shift": true, "utterance": "And Can I use any vehicle I want?", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "That will depend on every tnc company, which may have requirements on the vehicles they allow.", "session_id": "doc2dial_2675"}
{"topic_shift": true, "utterance": "And the tnc drivers can get insurance?", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "The tnc companies will have to make sure the tnc drivers understand and have the required insurance to work.", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "Are you interest in being a tnc driver?", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "Sounds interesting, but not really. Thanks.", "session_id": "doc2dial_2675"}
{"topic_shift": false, "utterance": "Hello I would like to renew my driver's license, when is the right time to do so?", "session_id": "doc2dial_2113"}
{"topic_shift": true, "utterance": "Renewal of a Driving School License must be performed between 30 and 60 days before the expiration date as seen on your license.", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "Would you like to begin the renewal process?", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "No I'm not ready yet.", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "I see that I have to provide a list of my driving school's vehicles, is that really necessary?", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "Yes it is a requirement.", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "Alright I guess, what else do I need to provide?", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "You must also submit a Signature Authorization List - Pre - Licensing Course if your school provides the Pre-licensing Course.", "session_id": "doc2dial_2113"}
{"topic_shift": true, "utterance": "What if my Driving School License is already expired? Can I still renew or will I get into trouble?", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "The license can be renewed up to 6 months after the previous license expires BUT operating the school without a new License will be an infraction that could result in a $1000 fine and/or future denial of a Driving School license.", "session_id": "doc2dial_2113"}
{"topic_shift": true, "utterance": "Does my signature Authorization List need to be submitted?", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "Yes it must be attached to your submission.", "session_id": "doc2dial_2113"}
{"topic_shift": false, "utterance": "hi can you tell me how I get started?", "session_id": "doc2dial_573"}
{"topic_shift": true, "utterance": "are you the survivor?", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "If the deceased was receiving Social Security benefits , you must return the benefit received for the month of death and any later months", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "wil lI have to return the money?", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "you must return the benefits paid in August", "session_id": "doc2dial_573"}
{"topic_shift": true, "utterance": "what if you remarry before you reach age 60 ang 50 if disabled?", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "If you remarry before you reach age 60 age 50 if disabled , you can not receive benefits as a surviving spouse while you are married", "session_id": "doc2dial_573"}
{"topic_shift": true, "utterance": "Do they pay in a lump sum", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "A surviving spouse or child may receive a special lump - sum death payment of $ 255 if they meet certain requirements", "session_id": "doc2dial_573"}
{"topic_shift": true, "utterance": "what if I get widow benefits?", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "you can switch to your own retirement benefit as early as age 62", "session_id": "doc2dial_573"}
{"topic_shift": true, "utterance": "Are other family members eligible?", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "yes  Under certain circumstances", "session_id": "doc2dial_573"}
{"topic_shift": false, "utterance": "Hi. I need to change my address. how do I do that?", "session_id": "doc2dial_598"}
{"topic_shift": true, "utterance": "You need to change your address, correct?", "session_id": "doc2dial_598"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_598"}
{"topic_shift": false, "utterance": "Are you moving?", "session_id": "doc2dial_598"}
{"topic_shift": false, "utterance": "No I am not", "session_id": "doc2dial_598"}
{"topic_shift": true, "utterance": "Do I need to sign into some account and do it that way?", "session_id": "doc2dial_598"}
{"topic_shift": false, "utterance": "yes, just Sign in to your mySocial Security account and update your information", "session_id": "doc2dial_598"}
{"topic_shift": true, "utterance": "is it easy to sign into?", "session_id": "doc2dial_598"}
{"topic_shift": false, "utterance": "do  you get Social Security benefits retirement , survivors , or disability?", "session_id": "doc2dial_598"}
{"topic_shift": false, "utterance": "no.", "session_id": "doc2dial_598"}
{"topic_shift": false, "utterance": "What comes under the title of special claims when dealing with Veteran Affairs", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "Do you suffer from a disability that is related to military service that is not listed on this website?", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "I don't personally, no", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "Are you a veteran that suffered a disability while in active service with the military or a disability that has been worsened by your active duty?", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "Yes, I fall into this category", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "In this case, you may be able to qualify for special compensation to help with your disability", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "Is there any allowance for driving or driving equipment that is available under the VA special claims?", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "Yes there is, if your service-connected disability prevents you from driving, you may be able to apply for money to purchase a specially equipped vehicle or make special adaptations to your existing vehicle", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "Is there any allowance available to the children of military personnel that were exposed to harmful chemicals during active duty?", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "Any personnel that were exposed to harmful chemicals while serving in Vietnam, Thailand or the Korean Demilitarized Zone and if those personnel have children that show signs of birth defects like spina bifida, then the child may qualify for disability benefits", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "What happens if I have a disability that is not listed on the VA website but was caused during military service?", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "You can check the website for further information, but you may qualify for compensation payments or other benefits", "session_id": "doc2dial_1397"}
{"topic_shift": false, "utterance": "Hey, I need to know some things about college costs. Can you please give me an idea about what to expect?", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "Of course. Here you can learn about college costs and get tips on how to lower costs when you go to school.", "session_id": "doc2dial_2846"}
{"topic_shift": true, "utterance": "Is there any way to lower my tuition fees?", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "Most colleges and universities sponsor resident advisor programs that offer reduced tuition or reduced room and board costs if you work in a residence hall.", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "But in which cases do they offer a discount then?", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "Are you a child of an alumnus or alumna i.e. , if your parent went to the school?", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "No, none of my parents did.", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "Is more than one family member enrolled at the school?", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "Yes, my cousin is.", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "In that case, colleges and career schools may offer discounts on tuition.", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "That's great to hear! I've also read about combined degrees, what about those?", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "Some schools offer combined degree programs or three-year programs that allow you to take all of the courses needed for graduation in three years, instead of four, thereby eliminating one year's educational expenses.", "session_id": "doc2dial_2846"}
{"topic_shift": false, "utterance": "I need to know if my family members are eligible for increased benefits", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "Yes ] Our mission is to deliver Social Security services that meet the changing needs of the public", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "I already receive SSI", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "Yes certain life changes may affect eligibility for an increase in your federal benefits", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "How do I find out if my spouse elibible?", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "Your spouse may be able to receive benefits if her needs have changed", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "Do you have certain life changes that need to be reported?", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "How can I find out information on requirments for increase benefits?", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "It is important that you may be able to get additional income through supplemental income with certain life events", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "What about eligibility based on my own work?", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "You may be eligible for a higher disability benefit based on your own work", "session_id": "doc2dial_3580"}
{"topic_shift": false, "utterance": "I would like some information about FAFSA statistics.", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "Is this in relation to having enough money to attend college?", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "It has nothing to do with that, no.", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "Are you worried about eventually being able to pay back a college loan?", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "Yes I would like to know how many people are able to do so.", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "In the past, high schools relied on self-reported surveys to estimate their FAFSA completion rate and that data can be inaccurate. We now use a better system.", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "Could I get help\u00a0increasing my FAFSA completion numbers at my high school?", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "Federal Student Aid recently launched the Financial Aid Toolkit to help student counsellors understand the basics of federal student aid, provide tips on hosting events along with sample PowerPoint presentations, provide suggested messages for social media and email outreach, and help find other training opportunities for students.", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "And how can high schools track their progress?", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "Usually, FSA regularly updates estimates for the first 15 months of the application cycle.", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "Is this information for all schools?", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "No, the district level data only includes applicants reporting public high schools and does not consider private schools that are geographically within a district.", "session_id": "doc2dial_2852"}
{"topic_shift": false, "utterance": "Hi, i'm need of going through a change of address, could you help me?", "session_id": "doc2dial_3594"}
{"topic_shift": true, "utterance": "Do i understand you want information about changing your address or telephone number?", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "No, not exactly both.", "session_id": "doc2dial_3594"}
{"topic_shift": true, "utterance": "I see. So, do you want to know how to change your address only?", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "Yes, only that.", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "Are you receiving retirement, survivor or disability benefits from social security?", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "No, I'm not receiving any of those right now.", "session_id": "doc2dial_3594"}
{"topic_shift": true, "utterance": "What can i do if i still have some questions?", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "Du yo have any questions about changing address process? Need more help?", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "Yeah, i think i still need a little help.", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "Don't worry, you can make use of our toll free number for further questions unanswered here. Oh,, and you can go visit a social security office.", "session_id": "doc2dial_3594"}
{"topic_shift": true, "utterance": "O.k, at least i have an option. Going back to the address thing, What can you tell me if i'm receiving SSI?", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "If that your case, you can easily check your address we have on record via the My Profile Tab on my social security.", "session_id": "doc2dial_3594"}
{"topic_shift": false, "utterance": "Can you explain to me how to request a higher-level review?", "session_id": "doc2dial_1383"}
{"topic_shift": true, "utterance": "Do you need to request a higher-level review?", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "Yes, I need a higher-level review.", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "You can fill out the Decision Review Request: Higher-Level Review VA Form 20-0996.", "session_id": "doc2dial_1383"}
{"topic_shift": true, "utterance": "What happens if I want an informal conference with a senior reviewer?", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "They will call the phone number that you have given them from the Higher-Level Review form to schedule a time to discuss your case with you.", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "What if I don't answer?", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "Then a voice mail for be left.", "session_id": "doc2dial_1383"}
{"topic_shift": true, "utterance": "What happens when I request a high level review?", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "You are allowed to request a Higher-Level Review of an initial claim or Supplemental Claim decision and is not available after a Higher-Level Review or Board Appeal.", "session_id": "doc2dial_1383"}
{"topic_shift": true, "utterance": "How do I submit the insurance form?", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "You would need to refer to your decision for the instructions about submitting the form.", "session_id": "doc2dial_1383"}
{"topic_shift": true, "utterance": "What happens if I need help?", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "A Veterans Service Organization or VA-accredited attorney or agent can help you request a decion review.", "session_id": "doc2dial_1383"}
{"topic_shift": false, "utterance": "Need help with the Direct Plus Loan Application for graduate students.", "session_id": "doc2dial_2878"}
{"topic_shift": true, "utterance": "Would you like to learn what a Direct Plus Loan Application for graduate students is?", "session_id": "doc2dial_2878"}
{"topic_shift": false, "utterance": "No, I know what the Direct Plus Loan application is.", "session_id": "doc2dial_2878"}
{"topic_shift": true, "utterance": "Do you want to apply for a PLUS Loan?", "session_id": "doc2dial_2878"}
{"topic_shift": false, "utterance": "No, I do not need to apply for a PLUS Loan at this time.", "session_id": "doc2dial_2878"}
{"topic_shift": true, "utterance": "When do I complete the Direct PLUS Loan MPN?", "session_id": "doc2dial_2878"}
{"topic_shift": false, "utterance": "You have the chance to complete the Direct PLUS Loan MPN after you have completed the Direct PLUS Loan Request.", "session_id": "doc2dial_2878"}
{"topic_shift": false, "utterance": "What happens if I have placed a security freeze on my credit file?", "session_id": "doc2dial_2878"}
{"topic_shift": false, "utterance": "You definitely have to lift or remove the freeze at each credit bureau before you will be able to continue because your application will not be processed otherwise.", "session_id": "doc2dial_2878"}
{"topic_shift": true, "utterance": "Can I use my computer to apply for a PLUS Loan?", "session_id": "doc2dial_2878"}
{"topic_shift": false, "utterance": "Yes, you must LOG IN to start.", "session_id": "doc2dial_2878"}
{"topic_shift": false, "utterance": "how do I qualify for social security?", "session_id": "doc2dial_3582"}
{"topic_shift": true, "utterance": "If you are receiving Social Security disability benefits when you reach full retirement age , your disability benefits automatically convert to retirement benefits , but the amount remains the same .", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "did you have any other questions?", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "yeah i understand", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "ok great!", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "How Much Work Do You Need?", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "When you 've earned $ 5,440 ,  you 've earned your four credits for the year .   The number of work credits you need to qualify for disability benefits depends on your age when you become disabled", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "ok thanks do I need to meet a disability?", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "do you more information?", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "ok great!", "session_id": "doc2dial_3582"}
{"topic_shift": true, "utterance": "when do benefits come?", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "Benefits usually continue until you are able to work again on a regular basis", "session_id": "doc2dial_3582"}
{"topic_shift": false, "utterance": "What are the cost of college schools?", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "It can vary significantly from school to school but we can give you tips on how to lower the costs when you go to school.", "session_id": "doc2dial_2844"}
{"topic_shift": true, "utterance": "Can you give me a good part-time job recommendation that is compatible with my studies?", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "One good option is the Federal Work-Study Program that provides the opportunity to earn money while going to school. You can ask schools if they participate in the program.", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "And how about tuition cost?", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "You may get discounts for tuition on college or career schools under certain circumstances like, Did your parents go to the same school as you are planing to go?", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "Yes, they actually did.", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "Then you may be eligible for a discount on tuition.", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "What would be a good recommendation to manage my school credits?", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "It's always a good idea to take the maximum number of credits allowed so you can reduce the time needed to graduate.", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "Would be wise to get a credit card to build a credit history?", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "It would if you use it wisely. Make sure you understand the terms.", "session_id": "doc2dial_2844"}
{"topic_shift": false, "utterance": "I'm looking for information on Special Claims", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "Are you a Veteran with a disability that isn't linked to military service?", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "I don't think so", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "are you a Veteran with a disability that we have concluded is the result of an illness or injury caused or made worse by your active-duty service?", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "can I ask about the car allowance for alterations?", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "VA Automobile allowance and adaptive equipment will give you money to help buy a specially equipped vehicle or make needed changes to your existing vehicle if\u00a0your service-connected disability prevents you from driving", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "What kinds of disabilities can we get help for? can we get dental care?", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "Yes, you may be able to get special compensation for dental care if you are a Veteran", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "You can also get help replacing any clothing damaged when you altered it for your disability, right?", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "Yes, if your clothing has been damaged by your prosthetic or orthopedic device you may be able to get money to buy new clothes", "session_id": "doc2dial_1395"}
{"topic_shift": false, "utterance": "I need help with asking for a review on a fiduciary claim", "session_id": "doc2dial_1381"}
{"topic_shift": true, "utterance": "Do you want to add new and relevant evidence to your claim?", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "yeah in a supplemental claim", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "The Supplemental Claim option isn\u2019t available for fiduciary claims. You can file a new claim if you have new evidence.", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "can you help me with what options I have?", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "Yes, we can help you with the options available", "session_id": "doc2dial_1381"}
{"topic_shift": true, "utterance": "do you have the forms for a higher level review?", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "Yes, we can help you download VA Form 20-0996: Higher-Level Review (PDF)", "session_id": "doc2dial_1381"}
{"topic_shift": true, "utterance": "also can you give me the form for a veterans law judge appeal?", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "You will need to download VA Form 10182 : Board Appeal PDF", "session_id": "doc2dial_1381"}
{"topic_shift": true, "utterance": "can I see where the process is once I have asked for one of the reviews?", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "Yes, you will have the opportunity to track the status of your appeal", "session_id": "doc2dial_1381"}
{"topic_shift": true, "utterance": "can I still add the new evidence I have after a decision that doesn't go my way?", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "You can file a Supplemental Claim or you can appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_1381"}
{"topic_shift": false, "utterance": "Where can I apply for it at?", "session_id": "doc2dial_3596"}
{"topic_shift": true, "utterance": "Hello You can reply online.", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "do you have a birth certificate?", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "No I do not at this time", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "Do you want to know how to get it?", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "no thanks I know how", "session_id": "doc2dial_3596"}
{"topic_shift": true, "utterance": "What site can I go to for retirement planning?", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "go to  Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "What if your pension was terminated?", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "If your pension plan was terminated, you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.)", "session_id": "doc2dial_3596"}
{"topic_shift": true, "utterance": "do i need to bring my bank information?", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3596"}
{"topic_shift": false, "utterance": "Good evening, I'm looking for advice about college costs, Is there anything you can do to help me out with it?", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "No problem. We can guide you in certain aspects of college cost,and how to get lower costs when you happen to go to school.", "session_id": "doc2dial_2850"}
{"topic_shift": true, "utterance": "That's a relief. I've been looking for reliable information for ages. Look, something i want to get help is about to know various colleges costs, Is there a way i can get a comparative view on that?", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "Do not worry. In fact, there is a way. Through the College Scorecard you can know for sure if a college cost is low, or medium or high. You should take note if the college has financial aid available for you, when you valuate your choices.", "session_id": "doc2dial_2850"}
{"topic_shift": true, "utterance": "Oh, that's a good advice, indeed. I keep forgetting about the financial aid. About that, in which way could i obtain a tuition discount?", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "Well, depending on the college, conditions can be very specific, but for the most, a tuition discount could be obtained if you are, for example, child of an ex-alumni. Is that your case?", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "You know, in fact it is. I forgot that my father went to my school of choice, so yes, i guess it is my case.", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "That's excellent. Then you are most qualified to get a discount.", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "Yeah, right? That would be most useful, indeed. But, lets say i want to do more, could i do even more if i take a job, part-time, that is?", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "Of course you can do more in that way. A part-time job could help you in a great way to lower your college's costs, but you have to make sure that it doesn't get in the way of your studies and school schedules. You have to choose well.", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "Yeah, i know it can be troublesome if that happens. Look a last thing. What can you tell me about housing costs? Is there a practical way to low that?", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "Well, there is. A recurring way to low those kind of costs is through sharing a house or apartment with multiple housemates in order to cut down the cost of rent. that can be applied to transportation too, carpooling to cut down gas costs.", "session_id": "doc2dial_2850"}
{"topic_shift": false, "utterance": "Hello I need information about How to Login to MyDMV", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "want to know Why are you redirected to the 'Welcome to MyDMV' page?", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "What should I enter when I need to log in?", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "You can use the tool to reset it. You will need to enter your username and the security questions / answers Shared secrets you chose when you created your account.", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "and can i use the tool?", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "of course You can use the tool to reset it.", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "and how can I do if I don't remember the password?", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "you can use the Forgot your password tool on the same page.", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "If the user you use tells me that it is not associated, how can I do it?", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "Use this link to delete the login information from our system. This will prevent you from being redirected to the Welcome to MyDMV page.", "session_id": "doc2dial_2688"}
{"topic_shift": false, "utterance": "hello i would like information about driver's licenses for non-residents of new york", "session_id": "doc2dial_2663"}
{"topic_shift": true, "utterance": "Do you want information about driver's licenses from other states and foreigners?", "session_id": "doc2dial_2663"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2663"}
{"topic_shift": true, "utterance": "Do you want information from Visitors from other countries?", "session_id": "doc2dial_2663"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2663"}
{"topic_shift": true, "utterance": "Do you want information about student licenses?", "session_id": "doc2dial_2663"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2663"}
{"topic_shift": true, "utterance": "Want information on out-of-state student licenses?", "session_id": "doc2dial_2663"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2663"}
{"topic_shift": true, "utterance": "Can students from other states be considered New York residents?", "session_id": "doc2dial_2663"}
{"topic_shift": false, "utterance": "Students from other states or from other nations who attend school in New York State are not normally considered residents of New York State.", "session_id": "doc2dial_2663"}
{"topic_shift": true, "utterance": "and what should I do if my license was issued outside the USA?", "session_id": "doc2dial_2663"}
{"topic_shift": false, "utterance": "You must apply for a new original New York State driver's license at a DMV office. See Get a driver's license", "session_id": "doc2dial_2663"}
{"topic_shift": false, "utterance": "How will I know if I should apply for Medicare?", "session_id": "doc2dial_203"}
{"topic_shift": true, "utterance": "You should apply if you are age 65.", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "Do you plan to delay your benefits when you are 65?", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "That is the question I need to ask because I think I want to.", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "Since you want to delay your Medicare benefits then you need to contact Social Security about 3 months before you turn 65.", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "What happens if I forgot to sign up for Medicare?", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "All you need to do is read the general and special enrollment period on page 12 of the Medicare booklet and also your Medicare coverage could be delayed and cost more.", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "Do I still need to sign up for Medicare if I all ready have coverage through an employer?", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "Yes, you still should check to see whether you need to sign up for Medicare because some health insurance plans change at age 65.", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "Will other family members or minor children qualify for benefits under my record?", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "Actually, the value of their benefits added to your own will help you decide if taking your benefits sooner is your best choice.", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "What if something like an accident occurred?", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "Your final decision would be your best guess about the future because it would be in your best interest to account for unexpected changes.", "session_id": "doc2dial_203"}
{"topic_shift": false, "utterance": "What should I do if a deceased family member received monthly benefits?", "session_id": "doc2dial_565"}
{"topic_shift": true, "utterance": "Were the deceased receiving monthly Social Security benefits?", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "Yes, he was.", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "then all the payments received the month of his death and after must be returned to Social Security.", "session_id": "doc2dial_565"}
{"topic_shift": true, "utterance": "Who can receive the survivor benefits?", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "Family members that can receive the benefits include a widow or widower at least age 60 (50 if disabled), a surviving divorced spouse, etc.", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "Who else can receive the benefits?", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "A widow or widower at any age could also receive the benefits if they are caring for the deceased's child that is under 16 years old or disabled.", "session_id": "doc2dial_565"}
{"topic_shift": true, "utterance": "What are some other situations in which somebody would receive survivor benefits?", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "One would be if the person is already receiving benefits as a spouse. Want to know about it?", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "In that case, the spouse benefit will automatically convert to survivor benefits after we receive the report of death.", "session_id": "doc2dial_565"}
{"topic_shift": false, "utterance": "I need help with plate storage", "session_id": "doc2dial_2105"}
{"topic_shift": true, "utterance": "The DMV does not store standard vehicle plates", "session_id": "doc2dial_2105"}
{"topic_shift": false, "utterance": "Are you wishing to surrender standard plates?", "session_id": "doc2dial_2105"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2105"}
{"topic_shift": true, "utterance": "What do I need to do to the plates before surrendering them?", "session_id": "doc2dial_2105"}
{"topic_shift": false, "utterance": "Be sure to remove plate frames and fasteners before you surrender them, we will not accept plates with frames or fasteners attached", "session_id": "doc2dial_2105"}
{"topic_shift": true, "utterance": "How long do I have to reinstate my registration before it explires?", "session_id": "doc2dial_2105"}
{"topic_shift": false, "utterance": "You can renew the registration and pay the renewal fees", "session_id": "doc2dial_2105"}
{"topic_shift": true, "utterance": "How do I surrender personalised license plates?", "session_id": "doc2dial_2105"}
{"topic_shift": false, "utterance": "The DMV office will store them, you must then apply for the reinstatement of the registration at the same DMV office where you surrendered your personalized plates or custom plates", "session_id": "doc2dial_2105"}
{"topic_shift": true, "utterance": "What form do I need to get back surrendered plates?", "session_id": "doc2dial_2105"}
{"topic_shift": false, "utterance": "Bring Application for Registration or Title pdf MV-82 to a DMV office.", "session_id": "doc2dial_2105"}
{"topic_shift": false, "utterance": "How does a spouse earn survivors benefits?", "session_id": "doc2dial_571"}
{"topic_shift": true, "utterance": "A worker can earn up to four credits each year", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "Are you a widow/widower?", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_571"}
{"topic_shift": true, "utterance": "What if a person already gets survivors benefits?", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "If you already receive benefits as a spouse , your benefit will automatically convert to survivors benefits after we receive the report of death .", "session_id": "doc2dial_571"}
{"topic_shift": true, "utterance": "What if they have a disabled child?", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "If you are the unmarried child under 18 up to age 19 if attending elementary or secondary school full time of a worker who dies , [100] you can be eligible to receive Social Security survivors benefits", "session_id": "doc2dial_571"}
{"topic_shift": true, "utterance": "Can I get a lump sum?", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "A surviving spouse or child may receive a special lump - sum death payment of $ 255 if they meet certain requirements .", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "How does the spouse earn the benefits?", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "A surviving spouse or child may receive a special lump - sum death payment of $ 255 if they meet certain requirements .", "session_id": "doc2dial_571"}
{"topic_shift": true, "utterance": "Who receives benefits?", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "Certain family members may be eligible to receive monthly benefits , including :sA widow or widower age 60 or older age 50 or older if disabled", "session_id": "doc2dial_571"}
{"topic_shift": false, "utterance": "If I want to open a driving school for my community, how often do I have to renew the Driving School License?", "session_id": "doc2dial_2111"}
{"topic_shift": true, "utterance": "Each time you renew your license, it is renewed for two years.", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "Are you wanting to renew a license or to get a new license?", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "I do not yet have a license to renew, no.  I will need a new one.", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "When I am ready to renew the license, though, what information will I need to have with me at that time?", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "When you are ready to renew your license, which you must do between 30 and 60 days before your original license will expire, you will need your Driving School Renewal Application form MV-522, Proof of Workers' Compensation form C-105 or U-26.3 and Disability Benefits Insurance Coverage form CE-200 along with payment for the license fee in the form of a check or money order payable to Commissioner of Motor Vehicles.   You must also know that if your school will use vehicles for instruction you must attach a List of Driving School Vehicles for MV-527 and if your school provides the Pre-licensing Course you must also attach a Signature Authorization List - Pre-Licensing Course form MV-278.6.", "session_id": "doc2dial_2111"}
{"topic_shift": true, "utterance": "Can you tell me what would happen if I would accidentally be late in renewing the license for my driving school?", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "If you would be late, you must then immediately stop operation of the business completely.  You are considered not licensed to operate if your license expires.  Any services that you provide through your school license including Instructor Certificates, account to DMV's online road test appointment scheduling system, and authorization to order Pre-Licensing Course Completion Certificates will be terminated.  Until you correct the situation and have your new license issued, your instructors will not be able to teach for your school and your school will be unable to provide lessons to customers, teach the Pre-licensing Course, schedule road tests or bring customers to a road test.", "session_id": "doc2dial_2111"}
{"topic_shift": true, "utterance": "Will I be able to renew my license for my school if it is expired?", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "You can renew the license up to six months after the previous license expires but any operation of your business between when your driving school license expired and the new license is issued will constitute unlicensed operation of a driving school, which could result in your having to pay a civil penalty of $1,000 and/or denial of future driving school license operations.", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "What was the document that I needed to renew my license if my school does use vehicles for instruction?", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "The document you will need if your school is using vehicles for instruction would be a List of Driving School Vehicles form MV-527.", "session_id": "doc2dial_2111"}
{"topic_shift": true, "utterance": "Who do I make the check out to for renewal of my license?", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "Please make the check payable to Commissioner of Motor Vehicles.", "session_id": "doc2dial_2111"}
{"topic_shift": false, "utterance": "I need to get a corrected card for non-citizen adults", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "have you change your name or became a U.S. citizen?", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "Yes, I changed my name.", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "then you have to inform Social Security so they can update your records and issue a new card.", "session_id": "doc2dial_39"}
{"topic_shift": true, "utterance": "can I use my non-work Social Security number for work?", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "no, you can't. If you do we'll inform DHS.", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "I want to apply for work authorization. I'm legal.", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "You can apply for a work authorization either in the Department of Homeland Security DHS , U.S. or in  Citizenship and Immigration Services USCIS and request a Social Security card from the Social Security Administration.", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "and for F-1 students what documents are needed?", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "You'll need to show us the  I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "What I'm legally able to do if I still don't have permission to work.", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "You can still get many benefits and services without a Social Security number. You can conduct business with a bank, register for school, get private health insurance, apply for subsidized housing, among other things.", "session_id": "doc2dial_39"}
{"topic_shift": false, "utterance": "How is the VA Mortgage Loan Programs for surviving spouses", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "if it is about a surviving spouse of a Veteran", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit.Find out if you can get a COE.\u00a0 Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.", "session_id": "doc2dial_1418"}
{"topic_shift": true, "utterance": "ok but I already have a VA-backed loan and \u00e8rp I have trouble making the mortgage payments", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "We can help you avoid foreclosure and keep your home. want to learn about VA financial counseling", "session_id": "doc2dial_1418"}
{"topic_shift": true, "utterance": "But can I get a COE?", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "You may be able to get a COE if you are the spouse of a veteran", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "but at least it must meet some characteristics, let me ask you?", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "yes of course ask all the questions", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "Veteran Tube Missing in Action?", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "Are you a prisoner of war prisoner of war?", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "if possible you can get a COE", "session_id": "doc2dial_1418"}
{"topic_shift": false, "utterance": "Hello! My vehicle meets the California emissions standard, but this is not indicated in the MCO, or I do not have the MCO. What I can do?", "session_id": "doc2dial_2677"}
{"topic_shift": true, "utterance": "you do not have a Manufacturer's Certificate of Origin MCO?", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "yes i don't have that certificate", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "you or the car dealer can certify compliance on a 'Certificate of Compliance or emissions exemption' form MV-74", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "And what happens if the vehicle is exempt from the California emissions standard?", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "you or the car dealer can complete form MV-74 to certify the exemption", "session_id": "doc2dial_2677"}
{"topic_shift": true, "utterance": "How can I find out if my vehicle meets the California emissions standard?", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "Look for these words or similar language on the MCO Manufacturer's Certificate of Origin and the emissions label under the hood:       \"California Only Vehicle: This vehicle complies with US and California EPA regulations applicable to vehicle model year - new motor vehicles commercially introduced for sale in California only.", "session_id": "doc2dial_2677"}
{"topic_shift": true, "utterance": "What vehicles are subject to California emission standards?", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "Your vehicle must meet the California emissions standard if it has less than 7,500 miles on the odometer and is   a 1996 model year or a newer light duty passenger or truck vehicle that has a GVWR gross vehicle weight rating of 6,000 lbs. or less", "session_id": "doc2dial_2677"}
{"topic_shift": true, "utterance": "What if the vehicle was replaced too?", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "If your vehicle is exempt from the California emissions standard if", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "But if the vehicle was registered in another state and now I reside in New York?", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "If your vehicle is exempt from the California emissions standard if", "session_id": "doc2dial_2677"}
{"topic_shift": false, "utterance": "I need to set up direct deposit for my benefit payment", "session_id": "doc2dial_3569"}
{"topic_shift": true, "utterance": "Can you access our online services?", "session_id": "doc2dial_3569"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3569"}
{"topic_shift": true, "utterance": "Are you familiar with direct deposit?", "session_id": "doc2dial_3569"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3569"}
{"topic_shift": true, "utterance": "Do you have a free my SS account ti read about additional information related to this service?", "session_id": "doc2dial_3569"}
{"topic_shift": false, "utterance": "NO", "session_id": "doc2dial_3569"}
{"topic_shift": true, "utterance": "Do you still have questions?", "session_id": "doc2dial_3569"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3569"}
{"topic_shift": true, "utterance": "How do I set up direct deposit without an account?", "session_id": "doc2dial_3569"}
{"topic_shift": false, "utterance": "Read how to Set Up or Change Direct Deposit of Benefit Payment Online", "session_id": "doc2dial_3569"}
{"topic_shift": false, "utterance": "How do I do this without access to a computer to set up an account?", "session_id": "doc2dial_3569"}
{"topic_shift": false, "utterance": "Sign in and Select the blue Benefits & Payment Details link on the right side of the screen .", "session_id": "doc2dial_3569"}
{"topic_shift": false, "utterance": "How long am I able to stay on each page?", "session_id": "doc2dial_217"}
{"topic_shift": true, "utterance": "For security reason you are allowed to stay on the page for a short time.", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "Oh, I did not know that was the reason i cannot stay on the page a long time.", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "What are the limits to stay on a page?", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "A warning will come on the page at 25 minutes of not doing anything and you can extend your time.", "session_id": "doc2dial_217"}
{"topic_shift": true, "utterance": "How do I know if I am done filing for retirement benefits?", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "Usually, once your application has been submitted electronically you are finished.", "session_id": "doc2dial_217"}
{"topic_shift": true, "utterance": "What will happen after I apply for benefits?", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "When we receive your application it will be reviewed and then will contact you if need more information.", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "When you have all the necessary information and documents then what happens?", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "We will process your applilcation and then send you a letter about our decision in the mail.", "session_id": "doc2dial_217"}
{"topic_shift": true, "utterance": "Am I finished once my application is submitted electronically?", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "Yes, typically, you are done once your application is submitted electronically.", "session_id": "doc2dial_217"}
{"topic_shift": false, "utterance": "Hi, i think i'll soon be in need of a loan for home purposes, but i'll also need proof of that. Do you have any option for veterans in that regard?", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "In fact, we have the Veterans home loan certificate of eligibility.That certificate is the first step in getting a veterans affairs backed home loan.", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "And that certificate will really be useful to me?", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "Of course. That document may well serve you as proof before your lender that you qualify for a Veterans home loan benefit.", "session_id": "doc2dial_1356"}
{"topic_shift": true, "utterance": "That's a relief. And that's all i have to do right? Or do i have to do anything else?", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "You guessed right on that last one. Doing the application is just the first step. Next ones will be determined by loan type and lender you have, whether this be a private bank or a mortgage company.", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "Is your lender one of these institutions?", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "No, not at all.", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "I understand. Now, Are you part of native american people?", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "Yeah, i'm part of an autochthonous people. What happens there?", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "IF that's your case. then Veterans Affairs will be your lender.", "session_id": "doc2dial_1356"}
{"topic_shift": true, "utterance": "That's pretty nice of you. I really appreciate that, thanks. Look, i forgot to mention this before, but i'm a discharged member of the National Guard. Based on that, is there something i need to present?", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "Sure. You'll have to present your Report of Separation and Record of Service or NGB Form 22 for each period of National Guard service. Along that, you'll have to present your Retirement Points Statement or NGB Form 23 plus a proof of the character of service.", "session_id": "doc2dial_1356"}
{"topic_shift": false, "utterance": "I need help with the retirement benefits planner.", "session_id": "doc2dial_3541"}
{"topic_shift": true, "utterance": "Do you want information about being divorced and getting benefits?", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "No, I do not need information about an ex-spouse.", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "Can I receive spousal benefits if I am divorced?", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "Yes, you will receive benefits on your ex-spouse's record even if they are remarried.", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "Will the retirement benefit limit still apply if I continue to work?", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "Yes, the retirement benefit earnings limit still applies if you continue to work.", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "What happens if i have benefits and I am eligible under my ex-spouse's records?", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "You will get another amount on your ex-spouse's record so that the combination of benefits equals the higher amount.", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "Will my earnings affect my benefits payments?", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "You can use our earnings test calculator to see how your earnings will affect your payments.", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "What will I need to use to figure out the amount of benefits?", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "You can use the earning calculator to see how it would affect the benefits payment.", "session_id": "doc2dial_3541"}
{"topic_shift": false, "utterance": "Hey, good morning. I'm looking for some information about the gainful employment, please.", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "Yeah, no problem. A gainful employment is one of the objectives that any educational program should have through preparation of the student. With that, the student can be eligible for student assistance programs.", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "So, basically, you need to be sure that the institution is preparing the people for real world, to say something?", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "You could say it in that way, yes. Educational Institution must certainly prepare you for a post in a well recognized occupation.", "session_id": "doc2dial_2887"}
{"topic_shift": true, "utterance": "Right, right. Um, i suppose that kind of info is somehow collected, huh? Is that data available to consult?", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "Sure, that kind of date is collected and gathered, then compiled and made available for debt measure year. Right now, the most recent date is 2015.", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "By any chance, did you happen to file an appeal before April 25, 2018?", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "You know? In fact i filed one some time ago, way before that date. Why you ask?", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "That's good. It surely was answered, because until that date, no appeals have been denied. If you like, you can review the data and check by yourself its status.", "session_id": "doc2dial_2887"}
{"topic_shift": true, "utterance": "Uh, i'll check that out later. Say, that data collection and availability is the same for, lets say, earnings?", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "Do you mean, like it was explained before?", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "No, not exactly like that.", "session_id": "doc2dial_2887"}
{"topic_shift": false, "utterance": "What could make my disability benefits stop?", "session_id": "doc2dial_559"}
{"topic_shift": true, "utterance": "We have two things that can cause benefits to stop- your monthly income or returning to a substantial job.", "session_id": "doc2dial_559"}
{"topic_shift": true, "utterance": "What if I return to work?", "session_id": "doc2dial_559"}
{"topic_shift": false, "utterance": "We would need to gather more information. Do you prefer to work over living off disability?", "session_id": "doc2dial_559"}
{"topic_shift": false, "utterance": "I'm not sure.", "session_id": "doc2dial_559"}
{"topic_shift": false, "utterance": "Can I learn about work incentives?", "session_id": "doc2dial_559"}
{"topic_shift": false, "utterance": "Yes, we have two documents.", "session_id": "doc2dial_559"}
{"topic_shift": false, "utterance": "What are the documents called?", "session_id": "doc2dial_559"}
{"topic_shift": false, "utterance": "Working While Disabled and How Can We Help", "session_id": "doc2dial_559"}
{"topic_shift": true, "utterance": "What if I return to work part time?", "session_id": "doc2dial_559"}
{"topic_shift": false, "utterance": "We would have to learn more information.", "session_id": "doc2dial_559"}
{"topic_shift": false, "utterance": "Is it possible to submit a complaint about how my college is administering my financial aid?", "session_id": "doc2dial_3227"}
{"topic_shift": true, "utterance": "Do you actually think your school is not administering federal student aid funds right?", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "Yes, I believe they are not handling federal student aid correctly.", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "I have some info that could help you determine how to solve the problem or submit a complaint.", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "What if I believe they have violated its own policy or federal regulations in its administration of the federal aid program.", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "You would have to contact your school first.", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "I believe my school calculated my eligibility for federal student grants, loans, aid incorrectly, what should I do?", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "Do you think your school paid out your aid incorrectly or not at all or the wrong amount?", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "No they did something else.", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "Does your school not have a financial aid administrator yet, doesn't have policies for administering federal student aid, or is not following the policies?", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "No, they have an administrator and have policies.", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "Has your school made false statements about the educational programs, financial charges, or employability of graduates?", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "No, that is not the case.", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "Then your school has not calculated your eligibility for federal student grants, loans, or work study incorrectly.", "session_id": "doc2dial_3227"}
{"topic_shift": false, "utterance": "How do I know if I have to do a Driver Responsibility Assessment?", "session_id": "doc2dial_2139"}
{"topic_shift": true, "utterance": "Have you been convicted of a DWI or DWAI?", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "No, no convictions.", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "Have you refused to submit to a chemical test?", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "Yes, I refused a test.", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "Yes, you will have to pay a driver responsibility assessment.", "session_id": "doc2dial_2139"}
{"topic_shift": true, "utterance": "When will my license be suspended?", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "It begins at your hearing or sentencing.", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "Is there a way I can still drive to work?", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "You might be eligible for a conditional license if you participate in the Impaired Driver Program.", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "How do I enroll in IDP?", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "The Order of Revocation they send you will show close by offices you can enroll at.", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "Is your license always suspended if you get convicted?", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "Yes, if convicted, your license will be suspended or revoked.", "session_id": "doc2dial_2139"}
{"topic_shift": false, "utterance": "How is the Tuition Recharge Help system", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "Does your college tuition cost more than what the TA Tuition Assistance Program covers?", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "You want to find out if you can get more money to help pay for school through the Tuition Assistance program.", "session_id": "doc2dial_1430"}
{"topic_shift": true, "utterance": "if what are the requirements", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "Do you qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits?", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "you can't get tuition assistance I'm sorry", "session_id": "doc2dial_1430"}
{"topic_shift": true, "utterance": "I'd like to find out if you can get more money to help pay for school", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "you can do it when you meet the requirements", "session_id": "doc2dial_1430"}
{"topic_shift": true, "utterance": "how can i qualify for tuition assistance if you get approved for federal TA", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "You meet the two requirements listed below.\u00a0 Both must be true:\u00a0 You qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits, and\u00a0\u00a0 The cost of the course and fees is more than what TA will cover.", "session_id": "doc2dial_1430"}
{"topic_shift": false, "utterance": "What can I do if my disability benefits application is denied?", "session_id": "doc2dial_11"}
{"topic_shift": true, "utterance": "if your application is denied is due to, after reviewing your case, we decide that you don't meet the requirements for disability benefits. But you can appeal our decision.", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "Do you disagree with our decision?", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "Yes, what can I do now?", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "you have the right to ask for another review. In the denial notification you receive, you can see the instructions to appeal the decision.", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "what would happen if I don't have enough social security credits to qualify for disability benefits?", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "In that case, you can still qualify for Supplemental Security Income (SSI) if you have limited income and resources.", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "do you have any TTY number for deaf people?", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "Yes, we have the toll-free TTY number 1-800-325-0778", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "Can a deaf person request an appeal through that TTY number?", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "Yes, they can.", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "Where can I get more information about SSI?", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "You can read our Supplemental Security Income SSI booklet in the section \"Your income and resources\" on page 5.", "session_id": "doc2dial_11"}
{"topic_shift": false, "utterance": "I wanted to ask about\u00a0 VA tuition assistance and help with paying for school?", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "Does your college tuition cost more than what is covered by the Tuition Assistance program ?", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "yes it is more", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "You can find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program .", "session_id": "doc2dial_1424"}
{"topic_shift": true, "utterance": "what do I need to qualify for tuition assistance?", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "You have to be approved for federal tuition assistance and you must qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits, and the cost of the course and fees must be more than tuition assistance will cover .", "session_id": "doc2dial_1424"}
{"topic_shift": true, "utterance": "and if all of that fits my situation then what?", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "Then you can find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program .", "session_id": "doc2dial_1424"}
{"topic_shift": true, "utterance": "who is covered by this financial assistance?", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "Veterans who meet the requirements", "session_id": "doc2dial_1424"}
{"topic_shift": true, "utterance": "just to review, if I need help with tuition and it costs me more than what I get from tuition assistance then I get more help?", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "Do you qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits ?", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "No, I don't think so", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "You are not eligible for further assistance from the Top-Up program", "session_id": "doc2dial_1424"}
{"topic_shift": false, "utterance": "how can tax benefits help me?", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "They help you by getting you back some of the money you spend on tuition or loan interest or they can maximize your college savings.", "session_id": "doc2dial_3233"}
{"topic_shift": true, "utterance": "what is the most I can claim as a credit?", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "The American Opportunity Credit allows you to claim up to $2,500 per student per year for the first four years of school.", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "how many of these types of credits are there?", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "There are two tax credits that help offset the costs of college by reducing the amount of your income tax.", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "Do you normally file a tax return?", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "yes, but not every year", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "Even if you normally wouldn\u2019t file a tax return because of your income level, you should still do it, so you don't miss out on tax credits.", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "what is the other tax credit besides the one you already told me about?", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "There is also the Lifetime Learning Credit which allows you to claim up to $2,000 per student per year.", "session_id": "doc2dial_3233"}
{"topic_shift": true, "utterance": "are there any of those prepay programs that gives us tax benefits?", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "We have the QTP/529 plan, it is established by a state or school so that you can either prepay or save up to pay education-related expenses. Once you are in college and you withdraw money from your account to pay your education expenses, the money you withdraw will not be taxed.", "session_id": "doc2dial_3233"}
{"topic_shift": false, "utterance": "Can you tell me a little bit about Supplemental Security Income benefits?", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "Supplemental Security Income or SSI is a program for disabled adults and children who have limited income and resources.", "session_id": "doc2dial_3555"}
{"topic_shift": true, "utterance": "Is there a number I could call because I am hard of hearing?", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "You could call 1-800-325-0778.", "session_id": "doc2dial_3555"}
{"topic_shift": true, "utterance": "Is there an online application for children with disability?", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "At this time Social Security does not have an online application for Children's benefits; but you can always visit Apply For Disability Benefits Under Age 18 to apply for you child.", "session_id": "doc2dial_3555"}
{"topic_shift": true, "utterance": "How would I be eligible to file online for SSI?", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "Is the adult between the ages of 18 and 65?", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "Yes, I am between the ages of 18 and 65.", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "Have you never been married?", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "No, I am married now.", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "Then you cannot file for SSI online.", "session_id": "doc2dial_3555"}
{"topic_shift": false, "utterance": "Why do I need gainful employment?", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "You need to be in an educational program that would lead to gainful employment in a recognized occupation or must lead to a degree at a non-profit or public institution to be eligible for funding under the Higher Education Act Title IV student assistance program.", "session_id": "doc2dial_2893"}
{"topic_shift": true, "utterance": "What does the date of April 25, 2018 have to do with appeals?", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "As of April 25, 2018, no appeals that were review have been denied.", "session_id": "doc2dial_2893"}
{"topic_shift": true, "utterance": "What is the earnings data?", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "do you mean as described previously, what is the earnings data?", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "Yes, that is what I am pertaining to.", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "The SSA calculates and returns to the US Department of Education the mean and median annual earnings of a cohort of students who completed the GE program during a specified period.", "session_id": "doc2dial_2893"}
{"topic_shift": true, "utterance": "What does for Discretionary Income Rate mean?", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "They are rates less than or equal to 20% passing rates and rates higher than 20% but less than or equal to 30% are zone rates, and rates great than 30% are failing rates.", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "How is the annual earnings rate calculated?", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "The numerator is the calculated annual loan payment amount an estimate of the annual loan repayment amount based on the median education debt of the members and the denominator is the higher of the mean or median earnings gotten from the SSA.", "session_id": "doc2dial_2893"}
{"topic_shift": false, "utterance": "I had a surgery and wanted to know more about disability benefits and the disability rating", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "Are you recovering from surgery or a disability related to your military service that has left you unable to move?", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "You may be able to get a temporary 100% disability rating and disability compensation or benefits. We can help you find out if you can get this benefit", "session_id": "doc2dial_1342"}
{"topic_shift": true, "utterance": "so I can get VA disability ?", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service", "session_id": "doc2dial_1342"}
{"topic_shift": true, "utterance": "can you tell me more about the 100 % rating, why does it happen?", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "Let's say your disability rating begins at 30%, and you need a surgery for complications.  Since the doctor wouldn't know if the surgery was successful until a certain time has passed you would be given a temporary 100% disability rating for 3 months", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "ok, what if I need 1 month and I'm good?", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "The temporary 100% rating may continue for 1 to 3 months depending on your case. You may be able to get an extension for up to 3 more months if your case is severe.", "session_id": "doc2dial_1342"}
{"topic_shift": true, "utterance": "is there a scenario where someone can get benefits without surgery?", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "If no surgery was performed then you must have one or more major joints immobilized by a cast to get disability benefits.", "session_id": "doc2dial_1342"}
{"topic_shift": false, "utterance": "tell me about the dial-in search account website and browser compatibility", "session_id": "doc2dial_1815"}
{"topic_shift": true, "utterance": "About the website, we can assure you that your data is safe thanks to our upgraded security protocols.", "session_id": "doc2dial_1815"}
{"topic_shift": true, "utterance": "Can you give me a mailing address to contact the DMV about my dial-in search account?", "session_id": "doc2dial_1815"}
{"topic_shift": false, "utterance": "the DMV contact address is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137", "session_id": "doc2dial_1815"}
{"topic_shift": true, "utterance": "where should I send the form for applying for an account?", "session_id": "doc2dial_1815"}
{"topic_shift": false, "utterance": "you should send the form to Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany , NY 12228", "session_id": "doc2dial_1815"}
{"topic_shift": true, "utterance": "The website says that my browser is not compatible.", "session_id": "doc2dial_1815"}
{"topic_shift": false, "utterance": "We recommend you update your browser to its latest version.", "session_id": "doc2dial_1815"}
{"topic_shift": false, "utterance": "How can I verify my browser compatibility?", "session_id": "doc2dial_1815"}
{"topic_shift": false, "utterance": "You can verify your browser compatibility by visiting https://encryption.ny.gov/", "session_id": "doc2dial_1815"}
{"topic_shift": true, "utterance": "How should I pay for my dial-in account fees?", "session_id": "doc2dial_1815"}
{"topic_shift": false, "utterance": "Customers must include a deposit with the application and the first deposit should be enough to pay for the first 2 months of searches.", "session_id": "doc2dial_1815"}
{"topic_shift": true, "utterance": "Can you repeat the address where I should send the form?", "session_id": "doc2dial_1815"}
{"topic_shift": false, "utterance": "Yes, the address is Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany , NY 12228", "session_id": "doc2dial_1815"}
{"topic_shift": false, "utterance": "Hello, I would like more information about licenses for Drivers from other states", "session_id": "doc2dial_3964"}
{"topic_shift": true, "utterance": "Do you have a driver's license issued in another state?", "session_id": "doc2dial_3964"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3964"}
{"topic_shift": false, "utterance": "If you have a driver's license issued in another state and meet the other requirements, you may receive a conditional driving privilege or a restricted driving privilege to drive in New York State. The conditions or restrictions are the same as the conditions or restrictions for a driver with a New York State driver's license.", "session_id": "doc2dial_3964"}
{"topic_shift": true, "utterance": "and can a restricted use license be issued?", "session_id": "doc2dial_3964"}
{"topic_shift": false, "utterance": "The DMV may issue a restricted use license to a qualifying driver whose license is suspended or revoked due to violations or incidents that are not related to alcohol or drugs, or due to some drug related violations.", "session_id": "doc2dial_3964"}
{"topic_shift": true, "utterance": "and can you issue a conditional license?", "session_id": "doc2dial_3964"}
{"topic_shift": false, "utterance": "The DMV may issue a conditional license to a qualified driver whose New York State license has been suspended or revoked due to an alcohol or drug related violation. The driver must attend a Disability Drivers Program IDP, formerly known as the DMV-approved Drinking Driving Program DDP.", "session_id": "doc2dial_3964"}
{"topic_shift": true, "utterance": "and where do you request these licenses?", "session_id": "doc2dial_3964"}
{"topic_shift": false, "utterance": "You must apply for a conditional or restricted use license in person at a DMV office.", "session_id": "doc2dial_3964"}
{"topic_shift": false, "utterance": "and can I do it in any office?", "session_id": "doc2dial_3964"}
{"topic_shift": false, "utterance": "You can do this at most, but not at all Motor Vehicle offices.", "session_id": "doc2dial_3964"}
{"topic_shift": false, "utterance": "hello a question I can use proof of residency documents that are in the name of my spouse", "session_id": "doc2dial_3970"}
{"topic_shift": true, "utterance": "Do you and your spouse have the same last name?", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "But what other document can I use to demonstrate the relationship?", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "a marriage certificate can show your relationship", "session_id": "doc2dial_3970"}
{"topic_shift": true, "utterance": "I don't have enough proof of name identification to take to the DMV. What I can do?", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "You may already have more proof documents than you think, or you may get some proof documents.", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "where can i get some suggestions?", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "Here are some suggestions.", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "Can I print a copy of a paperless invoice?", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "You can print a copy of a paperless invoice. For example, a phone bill, electric / gas bill, water bill, or cable bill.", "session_id": "doc2dial_3970"}
{"topic_shift": false, "utterance": "what is VA disability compensation", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service", "session_id": "doc2dial_968"}
{"topic_shift": true, "utterance": "Do you want to know how to get more information about it?", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "On this page   [6] Get VA disability compensation pays   [7] Manage your Veterans disability benefitss   [8] More information and resources", "session_id": "doc2dial_968"}
{"topic_shift": true, "utterance": "where can I get More information and resources", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability", "session_id": "doc2dial_968"}
{"topic_shift": true, "utterance": "where do I get info on managing my benefits?", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "Sure no problem, see #7", "session_id": "doc2dial_968"}
{"topic_shift": true, "utterance": "How can I Manage my Veterans disability benefits", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "Check your VA claim or appeal statusTrack the status of your disability claim or appeal", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "How can I Manage my Veterans disability benefits", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "Add or remove a dependentFind out how and when to add a dependent spouse , child , or parent to your VA disability benefits", "session_id": "doc2dial_968"}
{"topic_shift": false, "utterance": "Can you keep me up to date with my insurance so it doesn't lapse?", "session_id": "doc2dial_1801"}
{"topic_shift": true, "utterance": "The New York State requires every motorist to maintain auto insurance always that a vehicle is registered, due to that, DMV works with insurance companies to monitor your insurance coverage and keep you informed.", "session_id": "doc2dial_1801"}
{"topic_shift": false, "utterance": "How would you contact me about any insurance problem?", "session_id": "doc2dial_1801"}
{"topic_shift": false, "utterance": "After knowing about the problem we will send you a mail with an insurance inquiry letter to allow you to solve the problem.", "session_id": "doc2dial_1801"}
{"topic_shift": true, "utterance": "tell me about the cost of traffic points.", "session_id": "doc2dial_1801"}
{"topic_shift": false, "utterance": "the charge you get from DMV is based on how many points you have accumulated.", "session_id": "doc2dial_1801"}
{"topic_shift": true, "utterance": "tell me about the documentation I should bring when going to a DMV office.", "session_id": "doc2dial_1801"}
{"topic_shift": false, "utterance": "Since many of our customers tend to forget some document or requirement for their transactions, we recommend that you go first to our website to see if you can do your transaction online, that way you can avoid any hassle from going to the DMV Office.", "session_id": "doc2dial_1801"}
{"topic_shift": true, "utterance": "Would there be a problem if I leave the state without notifying DMV?", "session_id": "doc2dial_1801"}
{"topic_shift": false, "utterance": "You should resolve any pending problem you have here before moving to another state, if you not, you could not get a new license in your new home state.", "session_id": "doc2dial_1801"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about Social Security Credits", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_798"}
{"topic_shift": true, "utterance": "What do I need to qualify for Social Security benefits?", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "want to know what you need to do to be eligible for disability benefits?", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "You must complete a recent work test and a duration work test.", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "And what should I know about the duration of the test?", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "your work does not have to fall within a certain period. The table only provides an estimate of how many work credits you need. It does not cover all situations.", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "and recent work required When it comes to legal blindness?", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "there is no recent proof of work requirement.", "session_id": "doc2dial_798"}
{"topic_shift": true, "utterance": "can you tell me how the credits are obtained", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "Do you pay Social Security taxes?", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_798"}
{"topic_shift": false, "utterance": "What happens after I apply for health care benefits?", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "After you have applied for VA health care, we will send you a letter in the mail to let you know if your application has been approved.", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "I am not a veteran, but am trying to get information for my husband.", "session_id": "doc2dial_940"}
{"topic_shift": true, "utterance": "What happens if he only wants his VA health care for a short amount of time to deal with one issue with one doctor and then does not desire to keep the benefit?", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "You always have the right to appeal our decision at any time.", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "Who else can I go to with any questions on my husband's health care benefit?", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "You can contact your local VA medical center or clinic and ask for the enrollment coordinator or the urgent care clinic.  You can also seek help from the emergency room.", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "What else will he have the ability to do once he is signed up?", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "He can manage his VA health and benefits online, refill prescriptions, send secure messages to health care providers and check the status of any disability or pension claims.", "session_id": "doc2dial_940"}
{"topic_shift": true, "utterance": "What is the next step after my husband's approval?", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "You will receive a Veteran's Health Handbook that you need to read.", "session_id": "doc2dial_940"}
{"topic_shift": true, "utterance": "What is the website that he could use?", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "That is VA.gov", "session_id": "doc2dial_940"}
{"topic_shift": false, "utterance": "Do I need insurance to register my car?", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "Yes. New York law requires that you have auto liability insurance coverage.", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "What happens if I forget to maintain my insurance?", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "Unfortunately you will be without registration and without a driver's license because the DMV will suspend both.", "session_id": "doc2dial_1829"}
{"topic_shift": true, "utterance": "Can I submit a copy of my Insurance Identification Card to DMV or should it only be the original document?", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "You can submit a copy or even a fax as long as the DMV barcode reader can read and scan the barcode, otherwise, the DMV will not accept your card.", "session_id": "doc2dial_1829"}
{"topic_shift": true, "utterance": "What do I do to register my vehicle if I already have my insurance?", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "Once you have your insurance, the insurance company must show proof of insurance.", "session_id": "doc2dial_1829"}
{"topic_shift": true, "utterance": "How many names can there be in the vehicle registration?", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "1 or 2 names on a registration registrants.", "session_id": "doc2dial_1829"}
{"topic_shift": true, "utterance": "What kind of insurance do I need to register my vehicle?", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "New York law requires that you have auto liability insurance coverage with a minimun amount of liability coverage of $10,000 for property damage for a single accident.", "session_id": "doc2dial_1829"}
{"topic_shift": true, "utterance": "Can there be 2 different names in the vehicle registration?", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "There can only be 1 or 2 names on a registration registrants. Fill and sign the form Vehicle Registration/Title Application PDF  MV-82 and provide their proofs of identity and date of birth. Both names must appear on the Insurance ID Card.", "session_id": "doc2dial_1829"}
{"topic_shift": false, "utterance": "Hey, glad i could reach you. You know, i think i have a problem with a veterans health card i requested, because it hasn't arrived yet, What happened there?", "session_id": "doc2dial_1197"}
{"topic_shift": true, "utterance": "Remember delivery period goes up to 10 days after you photo session. So, i have to ask, Is that period over?", "session_id": "doc2dial_1197"}
{"topic_shift": false, "utterance": "Yeah, is almost two weeks by now, and nothing.", "session_id": "doc2dial_1197"}
{"topic_shift": false, "utterance": "Understood. Please call the VA medical center where you had your picture taken: if you can go there, then make use of our toll free number at 877-222-8387, Monday through Friday, from 8:00 am to 8:00 pm.", "session_id": "doc2dial_1197"}
{"topic_shift": true, "utterance": "That's a handy information, thanks. If not with help from the coordinator that time, Can anyone help someone who want his/her picture taken in order to get its veteran health card?", "session_id": "doc2dial_1197"}
{"topic_shift": false, "utterance": "Yes, the staff who are in collaboration with us. In that regard, they'll be happy to assist you to get your picture taken, scheduling alongside your next veteran health care appointment.", "session_id": "doc2dial_1197"}
{"topic_shift": true, "utterance": "Do yo have any options for those whose hearing is reduced?", "session_id": "doc2dial_1197"}
{"topic_shift": false, "utterance": "No problem, for that, just call to TTY 711", "session_id": "doc2dial_1197"}
{"topic_shift": true, "utterance": "O.k, i'll write that down .Do you ask any document for showing in the picture session?", "session_id": "doc2dial_1197"}
{"topic_shift": false, "utterance": "Yeah, we do that. The most basic documents would be: state-issued driver's licence and U.S, passport or passport card.", "session_id": "doc2dial_1197"}
{"topic_shift": true, "utterance": "I read the other day that veterans cards are pretty cool now. Why is that?", "session_id": "doc2dial_1197"}
{"topic_shift": false, "utterance": "New cards have a lot of improvement over the others. These cards include Braille language and your latest service.", "session_id": "doc2dial_1197"}
{"topic_shift": true, "utterance": "Then to clarify, how do i get my card?", "session_id": "doc2dial_1197"}
{"topic_shift": false, "utterance": "You'll need to be enrolled in VA health first.", "session_id": "doc2dial_1197"}
{"topic_shift": false, "utterance": "I need information on how to obtain a driver's license", "session_id": "doc2dial_3958"}
{"topic_shift": true, "utterance": "you want to know the Trial period for new drivers", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "Once you pass your road test or restore a revoked driver license , you will have 6 month probationary period", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "you want to know what happens after the suspension ends", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "you will have a second 6 month probation period", "session_id": "doc2dial_3958"}
{"topic_shift": true, "utterance": "my first license is valid for 5 years?", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "yes, For a Class D , Class DJ , and Class E driver license", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "you want to apply for a learners permit and a driver's license", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3958"}
{"topic_shift": true, "utterance": "If I pass the exam", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks", "session_id": "doc2dial_3958"}
{"topic_shift": false, "utterance": "What is the work study program?", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "is a study and work program for veterans can help you earn money while enrolling in a university", "session_id": "doc2dial_3780"}
{"topic_shift": true, "utterance": "What are the requirements to enter the program?", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "Are you enrolled in at least three quarters of a college, vocational, or professional program?", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "if I am enrolled at least three quarters in a university program", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "Have you found an open job at a nearby VA facility or in a VA related role at your school?", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "if I found an open job at a nearby VA facility", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "Can you finish the job - study contract while still qualifying for education benefits?", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "if I can finish the job - study contract while I still qualify for education benefits", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "Are you using a VA approved educational benefits program to pay for your education or training?", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "if I am using a VA approved educational benefits program to pay for my education", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "ok according to your answers are you eligible for the study program", "session_id": "doc2dial_3780"}
{"topic_shift": false, "utterance": "I need to know if my husband can use my GI Bill?", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "The DoD does have methods of deciding whether you can transfer GI Bill benefits to your family.", "session_id": "doc2dial_3794"}
{"topic_shift": true, "utterance": "How do I transfer my GI Bill benefit to my husband?", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "While you are still on active duty, you will request to transfer, change, or revoke a Transfer or Entitlement TOE through milConnect.  If the DoD approves the TOE, your family members may apply for the benefits.", "session_id": "doc2dial_3794"}
{"topic_shift": true, "utterance": "When will my children be able to use the GI Bill benefits if I transfer them?", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "Your children will be able to start to use the benefit only after you have finished at least 10 years of service.  They may use the benefit while you are on active duty or after you have separated from service.  However, they may not use teh benefit until they have gotten a high school diploma or equivalency certificate or have reached the age of eighteen.", "session_id": "doc2dial_3794"}
{"topic_shift": true, "utterance": "Can I transfer my GI Bill benefits?", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "Have you completed at least 6 years of service and do you agree to add four more years of service to your prior time, or have you already completed 10 years of service?", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "I have not yet reached my 6th year of service.", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "Are you planning to spend at least ten years in the service?", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "I am not going to commit to ten years of service until I find out if I can get the training schools I would like.", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "If you are not going to commit to ten years, your benefits will be yours and yours alone to use.", "session_id": "doc2dial_3794"}
{"topic_shift": true, "utterance": "If I do decide to meet the requirements and want to transfer the benefit to my spouse, when would he be able to use it?", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "A spouse may be able to use the benefit right away while you are on active duty or after you have separated from service if you do not qualify for the monthly housing allowance while you are on active duty.", "session_id": "doc2dial_3794"}
{"topic_shift": false, "utterance": "asdfa", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "sdga", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "Yes, I already have a insurance plan and medicare.", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "Alright. That's not a problem at all, you can use a VA health care benefit along with others plans.", "session_id": "doc2dial_1183"}
{"topic_shift": true, "utterance": "If there is no problem, why do you need to know about that then?", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "We need that information, because we have to bill your private health insurance provider for any case, supplies or medicine we provide to treat you.", "session_id": "doc2dial_1183"}
{"topic_shift": true, "utterance": "What I need to do to submit a restriction request?", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "For that, you are gonna need to go to your nearest VA health facility and have a private talk with the privacy officer.", "session_id": "doc2dial_1183"}
{"topic_shift": true, "utterance": "There is needed any other request to get a health care for vets?", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "Not really. You don't need any other insurance to meet this requirement.", "session_id": "doc2dial_1183"}
{"topic_shift": true, "utterance": "The health coverage is limited to some places?", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "Yes, that's right. That's were your medicare may pay for some other services you may need.", "session_id": "doc2dial_1183"}
{"topic_shift": true, "utterance": "Why do you need all this information?", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "This way we can provide to your private insurance provider information about the treatment we give you.", "session_id": "doc2dial_1183"}
{"topic_shift": false, "utterance": "are you allowed to Change your GI Bill school or program", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "Learn about ways you can make GI Bill changes", "session_id": "doc2dial_954"}
{"topic_shift": true, "utterance": "In what situations do I need to request changes to my GI Bill or other VA education benefits?", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "You ll need to request changes to your benefits if any of the descriptions below are true for you .", "session_id": "doc2dial_954"}
{"topic_shift": true, "utterance": "What information do I need to complete my request?", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "You ll also need basic information about your   Education or training plans and goals", "session_id": "doc2dial_954"}
{"topic_shift": true, "utterance": "how can I With the help of a trained professional", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "You can work with a trained professional called an accredited representative to get help requesting a change to your benefits", "session_id": "doc2dial_954"}
{"topic_shift": true, "utterance": "How do I do it by mail?", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "Fill out the form and mail it to the VA regional claims processing office that s in the same region as your school", "session_id": "doc2dial_954"}
{"topic_shift": true, "utterance": "What information do I need to complete my request?", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "You ll need your  Social Security numbers VA file numbers", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "Are you  the dependent of a Veteran or service member", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "you ll also need that person", "session_id": "doc2dial_954"}
{"topic_shift": false, "utterance": "Hello, I have a suspension order. How much should I pay?", "session_id": "doc2dial_2307"}
{"topic_shift": true, "utterance": "Your DMV suspension order shows how much you must pay. The amount depends on how long you did not have insurance coverage. Your payment is calculated based on the following table", "session_id": "doc2dial_2307"}
{"topic_shift": false, "utterance": "the expiration of your insurance is 25 days?", "session_id": "doc2dial_2307"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2307"}
{"topic_shift": true, "utterance": "and once I pay, will my refund be restored?", "session_id": "doc2dial_2307"}
{"topic_shift": false, "utterance": "Your payment does not guarantee that the DMV will restore your registration or close any other suspensions or revocations you have. It is your responsibility to know if the DMV restored your registration before driving the vehicle. You can check the status of your driving privilege and vehicle records through MyDMV", "session_id": "doc2dial_2307"}
{"topic_shift": true, "utterance": "and can i pay by mail?", "session_id": "doc2dial_2307"}
{"topic_shift": false, "utterance": "Follow the instructions in your suspension order. Send the bottom of the order along with a certified check, personal check, or money order made payable to the Motor Vehicle Commissioner for the fine", "session_id": "doc2dial_2307"}
{"topic_shift": true, "utterance": "and how much should i pay if my insurance term is 90 days?", "session_id": "doc2dial_2307"}
{"topic_shift": false, "utterance": "If your insurance term is 90 days, you can pay a total fine of $ 900 $ 8 per day for the first 30 days = $ 240; plus $ 10 per day for 31 days at 60 = $ 300; plus $ 12 per day on days 61 - 90 = $ 360 and not delivering your dishes; or you must turn in your plates and complete a 90 day registration suspension", "session_id": "doc2dial_2307"}
{"topic_shift": true, "utterance": "Could you tell me what is the main theme?", "session_id": "doc2dial_2307"}
{"topic_shift": false, "utterance": "the topic is about Insurance", "session_id": "doc2dial_2307"}
{"topic_shift": false, "utterance": "I need some information about the Graduated Repayment Plan.", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "Allow me to assist you with that. Under the Graduated Repayment Plan, payments start low and increase every two years. These payments will be made for up to 10 years.", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "Are you considered low income, but expect your income to increase over time?", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "Yes. I'll be making more money later on.", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "Great. This plan could be right for you.", "session_id": "doc2dial_3019"}
{"topic_shift": true, "utterance": "Are FFEL Consolidation Loans eligible for this plan?", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "Yes, they are.", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "What other loans are eligible?", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "Most loans from the William D. Ford Federal Direct Loan Program and the FFEL Program are eligible for this plan.", "session_id": "doc2dial_3019"}
{"topic_shift": true, "utterance": "Can I use the loan simulator to estimate my payments under the Graduated Repayment Plan?", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "Absolutely. We recommend that you use our loan simulator before you contact your loan servicer.", "session_id": "doc2dial_3019"}
{"topic_shift": true, "utterance": "How will my payments differ with a FFEL Consolidation Loan?", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "In this case, the length of your repayment period would be determined by the amount of your total education loan debt. This includes your consolidation loan and any other student loan debt.", "session_id": "doc2dial_3019"}
{"topic_shift": false, "utterance": "What are Medicare Premiums: Rules for Higher Income Beneficiaries", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums . This affects less than five percent of people with Medicare. Most people don t pay higher premiums", "session_id": "doc2dial_767"}
{"topic_shift": true, "utterance": "How Social Security Determines You Have a Higher Premium", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "Social Security uses the most recent federal tax return the IRS provides to us .", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "you must pay higher premiums", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "we use a sliding scale to calculate the adjustments , based on your modified adjusted gross income MAGI", "session_id": "doc2dial_767"}
{"topic_shift": true, "utterance": "If i Have a Higher Income", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "you ll pay monthly premiums plus an additional amount , which is based on what you report to the IRS . Because individual plan premiums vary , the law specifies that the amount is determined using a base premium", "session_id": "doc2dial_767"}
{"topic_shift": true, "utterance": "if i income isn t greater than the limits described above", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "this law does not apply to you", "session_id": "doc2dial_767"}
{"topic_shift": true, "utterance": "How to determine monthly adjustment amounts related to 2020 income?", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "we use your most recent federal tax return the IRS provides to us .  Generally , this information is from a tax return filed in 2019 for tax year 2018", "session_id": "doc2dial_767"}
{"topic_shift": false, "utterance": "can you give me details of After a Board decision", "session_id": "doc2dial_1168"}
{"topic_shift": true, "utterance": "you disagree with the Board s decision and have new and relevant evidence that supports your case", "session_id": "doc2dial_1168"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1168"}
{"topic_shift": true, "utterance": "If the VA schedules the exams for me?", "session_id": "doc2dial_1168"}
{"topic_shift": false, "utterance": "be sure not to miss them", "session_id": "doc2dial_1168"}
{"topic_shift": true, "utterance": "If I disagree with the Board's decision and have new and relevant evidence to support my case", "session_id": "doc2dial_1168"}
{"topic_shift": false, "utterance": "you can file a Supplemental Claim . You can also appeal to the U.S. Court of Appeals for Veterans Claims . Learn more about your options after a Board decision", "session_id": "doc2dial_1168"}
{"topic_shift": true, "utterance": "Can I request a hearing?", "session_id": "doc2dial_1168"}
{"topic_shift": false, "utterance": "You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you", "session_id": "doc2dial_1168"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_1168"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews . Go to FAQs", "session_id": "doc2dial_1168"}
{"topic_shift": true, "utterance": "What if I need help?", "session_id": "doc2dial_1168"}
{"topic_shift": false, "utterance": "A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review . Get help requesting a decision review", "session_id": "doc2dial_1168"}
{"topic_shift": true, "utterance": "If I disagree with the Board's decision and have new and relevant evidence to support my case", "session_id": "doc2dial_1168"}
{"topic_shift": false, "utterance": "you can file a Supplemental Claim", "session_id": "doc2dial_1168"}
{"topic_shift": false, "utterance": "What is the feedback center ?", "session_id": "doc2dial_4010"}
{"topic_shift": false, "utterance": "The feedback center is important for us because you can submit a complaints for issues, concerns, suspicious activity, or a scam and you  can give us positive feedback or review an already submitted case for Federal Student Aid.", "session_id": "doc2dial_4010"}
{"topic_shift": false, "utterance": "What happens if I submitted a complaint to Federal Student Aid and I got a response I do not agree with?", "session_id": "doc2dial_4010"}
{"topic_shift": false, "utterance": "If you believe your response is not in agreement with you or believe it is incorrect you should follow our procedure for resolving disputes and you should do this before contacting the Federal Student Aid Ombudsman Group.", "session_id": "doc2dial_4010"}
{"topic_shift": true, "utterance": "How can I get help?", "session_id": "doc2dial_4010"}
{"topic_shift": true, "utterance": "Do you need to speak to an agent?", "session_id": "doc2dial_4010"}
{"topic_shift": false, "utterance": "No, I don't need to speak to an agent.", "session_id": "doc2dial_4010"}
{"topic_shift": true, "utterance": "Would you need to look at some popular topics for your answers?", "session_id": "doc2dial_4010"}
{"topic_shift": false, "utterance": "Yes, I would like to look at some popular topics that could help me.", "session_id": "doc2dial_4010"}
{"topic_shift": true, "utterance": "Can I share some positive feedback I have?", "session_id": "doc2dial_4010"}
{"topic_shift": false, "utterance": "Yes, some positive feedback is always welcome at the feedback center.", "session_id": "doc2dial_4010"}
{"topic_shift": true, "utterance": "How can I speak to an agent if I wanted to ?", "session_id": "doc2dial_4010"}
{"topic_shift": false, "utterance": "You would have to call our number at 1-844-651-0077 in order to ask a question or to submit feedback.", "session_id": "doc2dial_4010"}
{"topic_shift": false, "utterance": "Hi there I'm reaching some information about how to do a IRP registration transfer.", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "Do you also want to transfer an apportioned plate?", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "Yes, I would like some help with that too, please.", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "No problem. You need to know that the request of the IRB transfer is when you buy or register the new vehicle.", "session_id": "doc2dial_2461"}
{"topic_shift": true, "utterance": "It os possible do this process by phone?", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "You can call us about any questions you may have. But you can't transfer a IRP registration by phone.", "session_id": "doc2dial_2461"}
{"topic_shift": true, "utterance": "Got it. But what about mail, it is possible do it through mail?", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "Yes, you can. To apply for transfer of an IRP registration by mail you need to complete and sign a schedule A&C IRP-6 1 form.", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "Does it need any additional document with the form?", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "You need also have proof if ownership and insurance form FS-20 for the new vehicle to be added to your account.", "session_id": "doc2dial_2461"}
{"topic_shift": true, "utterance": "I can do this process online?", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "You can apply to transfer an irp registration online through the new york state one stop credential and registration.", "session_id": "doc2dial_2461"}
{"topic_shift": false, "utterance": "Hello, I need some help with my application for student aid, please.", "session_id": "doc2dial_4004"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_4004"}
{"topic_shift": false, "utterance": "Sure, we can help with the FAFSA process before you begin.", "session_id": "doc2dial_4004"}
{"topic_shift": false, "utterance": "I need help with getting replacements for IRP registration items.", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "Do you need to replace IRP registration items that have been lost or stolen?", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "Yes, I believe they were stolen.", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "Okay. You will need to apply to the International Registration Bureau to get replacements.", "session_id": "doc2dial_2475"}
{"topic_shift": true, "utterance": "Is it possible to do this by fax?", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "Absolutely. You can apply to replace IRP registration items by using fax number 518-486-6579.", "session_id": "doc2dial_2475"}
{"topic_shift": true, "utterance": "What if I decide to do it by phone?", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "It's not possible to apply for replacements by phone, but you can call IRB at 1-518-473-5834 for any questions you have.", "session_id": "doc2dial_2475"}
{"topic_shift": true, "utterance": "Can it be done by mail?", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "Yes. You will need to complete and sign Schedule A & C in Part 1. Then check the box(es) for Duplicate Cab Card, Replacement Plate, and/or Replacement Sticker.", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "Both of my plates were stolen. What should I do?", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "Contact a police agency and get form Report of Lost or Stolen Motor Vehicle Items.", "session_id": "doc2dial_2475"}
{"topic_shift": false, "utterance": "I got married and changed my name and wanted to know how to get it on my replacement registration", "session_id": "doc2dial_2313"}
{"topic_shift": true, "utterance": "You can't change your name while asking for a replacement registration.  If you get a replacement registration it will show your old name.", "session_id": "doc2dial_2313"}
{"topic_shift": false, "utterance": "Did you change your name recently?", "session_id": "doc2dial_2313"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2313"}
{"topic_shift": false, "utterance": "Okay, you can read our instructions on how to change your name on a registration.", "session_id": "doc2dial_2313"}
{"topic_shift": true, "utterance": "can I get my replacement online?", "session_id": "doc2dial_2313"}
{"topic_shift": false, "utterance": "You can replace registration documents online for most vehicles but you cannot replace registration documents online for vehicles older than model year 1973.", "session_id": "doc2dial_2313"}
{"topic_shift": true, "utterance": "Do you have anymore info on this that I can look at?", "session_id": "doc2dial_2313"}
{"topic_shift": false, "utterance": "We have a Registration PDF", "session_id": "doc2dial_2313"}
{"topic_shift": true, "utterance": "I went in to your site and they want to use cookies, is it safe?", "session_id": "doc2dial_2313"}
{"topic_shift": false, "utterance": "We occasionally use \"session cookies\" to enhance or customize your use of our website. Session cookies can be created automatically on the device you use to access this state agency website but do not contain personal information and do not compromise your privacy or security.  The cookie is erased during operation of your browser or when your browser is closed.", "session_id": "doc2dial_2313"}
{"topic_shift": true, "utterance": "can I change my name on the registration by mail?", "session_id": "doc2dial_2313"}
{"topic_shift": false, "utterance": "You can't change your name by mail", "session_id": "doc2dial_2313"}
{"topic_shift": false, "utterance": "Hello, do I need information related to the requirements to apply for disability benefits?", "session_id": "doc2dial_773"}
{"topic_shift": true, "utterance": "Please review the kit this answers common questions about applying for Supplemental Security Income benefits for children.", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "If you need help in relation to the subject, you can inform me.", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "I really require I require information on the subject, what does the online report consist of?", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "It is important to review the steps to see if you apply to benefits.", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "If you have problems with deafness or have hearing problems?", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "You can contact 1 - 800 - 325 - 0778 and request information related to the topic.", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "Is it necessary to give permission to the child's doctor to give us information about his disability?", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "Sure, it's of utmost importance in addition to completing the Online Child Disability Report.", "session_id": "doc2dial_773"}
{"topic_shift": true, "utterance": "What should I know regarding the topic?", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "It is important that it collects highlights information about the child's disabling condition and how it affects their ability to function.", "session_id": "doc2dial_773"}
{"topic_shift": true, "utterance": "Can you explain what is the Starter Kit for disabled children?", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "Mainly answers common questions about applying for Supplemental Security Income benefits for children.", "session_id": "doc2dial_773"}
{"topic_shift": false, "utterance": "hi. please tell me How your benefits may change from year to year", "session_id": "doc2dial_1632"}
{"topic_shift": true, "utterance": "Not always .", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "my school has an approved agreement", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "how often require a new yellow ribbon program agreement?", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "We require a new Yellow Ribbon Program agreement each year .", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "what are the requirements", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "Make acceptable progress toward completing your program according to your school", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "Stay enrolled in the school without a break following the school s policy", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "yes, I am also enrolled in the school without break", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "Have money left in your Post-9/11 GI Bill benefits", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "no i don't have money left in my post 9/11", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1632"}
{"topic_shift": false, "utterance": "I am looking for help on benefits.", "session_id": "doc2dial_983"}
{"topic_shift": true, "utterance": "I can help with that.", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "Have you filed for your benefits yet?", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "I have not done that yet.", "session_id": "doc2dial_983"}
{"topic_shift": true, "utterance": "Can you help if I am disabled after dealing with toxic chemicals in Iraq?", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "I can help with that.", "session_id": "doc2dial_983"}
{"topic_shift": true, "utterance": "Who is able to collect those benefits?", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "Veterans are covered.", "session_id": "doc2dial_983"}
{"topic_shift": true, "utterance": "What disabilities are offered?", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "We have health care and compensation benefits.", "session_id": "doc2dial_983"}
{"topic_shift": true, "utterance": "How would I qualify for these disability benefits?", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "Since you were exposed to toxic chemicals in Iraq, you may be eligible.", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "So the VA will help with my illnesses?", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "Yes. We do have options to help.", "session_id": "doc2dial_983"}
{"topic_shift": true, "utterance": "And veterans are covered?", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_983"}
{"topic_shift": false, "utterance": "Hello, I would like you to help me choose the direct loan MPN", "session_id": "doc2dial_3025"}
{"topic_shift": true, "utterance": "are you an undergraduate student?", "session_id": "doc2dial_3025"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3025"}
{"topic_shift": true, "utterance": "Are you a graduate / professional student?", "session_id": "doc2dial_3025"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3025"}
{"topic_shift": false, "utterance": "Find and use the MPN you need as a graduate or professional degree student to obtain federal student loans. Graduate / professional students may be eligible for unsubsidized direct loans, direct PLUS loans, or both. You must complete an MPN for each type of loan you want to receive.", "session_id": "doc2dial_3025"}
{"topic_shift": true, "utterance": "Can you tell me what a Master Note is?", "session_id": "doc2dial_3025"}
{"topic_shift": false, "utterance": "The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.", "session_id": "doc2dial_3025"}
{"topic_shift": true, "utterance": "And what about the parents of a university student?", "session_id": "doc2dial_3025"}
{"topic_shift": false, "utterance": "Use this MPN for direct PLUS loans available to eligible parents of eligible dependent undergraduate students.", "session_id": "doc2dial_3025"}
{"topic_shift": true, "utterance": "and can i receive more than one loan?", "session_id": "doc2dial_3025"}
{"topic_shift": false, "utterance": "It also explains the terms and conditions of your loan. You may receive more than one loan under an MPN over a period of up to 10 years to pay for your or your child's educational costs, provided the school is authorized to use the MPN in this manner and chooses to do so. The school will inform you what loans, if any, you are eligible to receive.", "session_id": "doc2dial_3025"}
{"topic_shift": false, "utterance": "What does service-disable veterans life insurance provide?", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "It provides low cost coverage to eligible service members.", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "If I have a service-related disability what is the form called that I have to apply for?", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "You would be applying on an S-DVI form either online or by mail.", "session_id": "doc2dial_3743"}
{"topic_shift": true, "utterance": "If I have a severe service-connected disability, would I be eligible for VMLI?", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "Yes, if we conclude that your disability was caused or made worse by your service, you may qualify for VMLI.", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "Who will notify me if I qualify for VMLI?", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "Your Loan Guaranty Agent will let you know if you have been accepted.", "session_id": "doc2dial_3743"}
{"topic_shift": true, "utterance": "What requirements must be met to receive S-DVI?", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "Were you honorably discharged from active duty on or after April 25th, 1951?", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "No, I was discharged in March of 1951.", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "Then you would not be eligible to receive S-DVI.", "session_id": "doc2dial_3743"}
{"topic_shift": true, "utterance": "Is there any way to waive the premium fees?", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "Yes, some basic S-DVI policies provides a waiver of premiums for veterans who are totally disabled.", "session_id": "doc2dial_3743"}
{"topic_shift": true, "utterance": "Do I have to apply for S-DVI online? I don't have a computer.", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "No, you can also apply by mail.", "session_id": "doc2dial_3743"}
{"topic_shift": false, "utterance": "Hi. I'm doing a research about if there any vocational rehabilitation program.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "Yes there are vocational rehabilitation programs for those veterans with any disability that impact their ability to work.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "Alright. And what does it do for the veteran?", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "We offer 5 support and services tracks to help you to find and keep a job.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "I'm looking for a new job, were I need skills I don't jave.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "We can help you in vocational training so you can develop new job skills.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "Do you bring support along the whole process of return to civil life?", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "Reemployment track will help you to return to your old civilian job before you were deployed.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "What happens if I can not return to work immediately?", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "Then we can offer you an independent living track so we can help you to live as independently as possible.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "That's very kind from you. This is very useful.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "No problem, we are here to help you.", "session_id": "doc2dial_1154"}
{"topic_shift": false, "utterance": "How do I get benefits from agent orange exposure?", "session_id": "doc2dial_1140"}
{"topic_shift": true, "utterance": "Have you scheduled your exam?", "session_id": "doc2dial_1140"}
{"topic_shift": false, "utterance": "No I haven't", "session_id": "doc2dial_1140"}
{"topic_shift": false, "utterance": "Do you need to find out if you qualify?", "session_id": "doc2dial_1140"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1140"}
{"topic_shift": false, "utterance": "If you qualify ,you won t have to pay anything for this exam .", "session_id": "doc2dial_1140"}
{"topic_shift": true, "utterance": "What do I need to do to get disability benefits?", "session_id": "doc2dial_1140"}
{"topic_shift": false, "utterance": "you ll need to file a claim . Find out how to file a claim for disability compensationsYou don t need to sign up for the VA health care system to get a registry exam", "session_id": "doc2dial_1140"}
{"topic_shift": true, "utterance": "How do I schedule an exam?", "session_id": "doc2dial_1140"}
{"topic_shift": false, "utterance": "contact your local VA environmental health coordinator . If you qualify  you won t have to pay anything for this exam . It s free for qualified Veterans .", "session_id": "doc2dial_1140"}
{"topic_shift": true, "utterance": "What will the exam include?", "session_id": "doc2dial_1140"}
{"topic_shift": false, "utterance": "The exam will include :sYour history of contact with Agent Orange and other herbicidess Your health history including any major illnesses or surgeries you may have had", "session_id": "doc2dial_1140"}
{"topic_shift": false, "utterance": "Hello, I have a few questions about the accuracy of the loan simulator.", "session_id": "doc2dial_4038"}
{"topic_shift": true, "utterance": "Of course. Do you want to get the most realistic results then?", "session_id": "doc2dial_4038"}
{"topic_shift": false, "utterance": "No, because I'm certain none of the results are actually reliable.", "session_id": "doc2dial_4038"}
{"topic_shift": true, "utterance": "I entered the wrong data. Can I start from scratch with the whole simulation?", "session_id": "doc2dial_4038"}
{"topic_shift": false, "utterance": "Yes, you can.", "session_id": "doc2dial_4038"}
{"topic_shift": true, "utterance": "What is the loan simulator intended for?", "session_id": "doc2dial_4038"}
{"topic_shift": false, "utterance": "Loan Simulator is a new tool to help you make decisions about your student loans.", "session_id": "doc2dial_4038"}
{"topic_shift": true, "utterance": "Does the school determine how much I need to borrow?", "session_id": "doc2dial_4038"}
{"topic_shift": false, "utterance": "Yes, and here you can see how choice of school affects how much you may need to borrow.", "session_id": "doc2dial_4038"}
{"topic_shift": true, "utterance": "Can the simulator help me pick a plan for my studies?", "session_id": "doc2dial_4038"}
{"topic_shift": false, "utterance": "Yes. You can use it to find a repayment plan that meets your needs and goals or to decide whether to consolidate.", "session_id": "doc2dial_4038"}
{"topic_shift": false, "utterance": "Hi, I'd like to know how much will my service member pay for dependent coverage?", "session_id": "doc2dial_3757"}
{"topic_shift": true, "utterance": "will not pay anything. We provide dependent coverage at no cost until the child is 18 years old", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "Do you want to continue receiving dependent coverage after age 18?", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "Are you a full time student?", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "Are you permanently and totally disabled before your 18th birthday and cannot support yourself?", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3757"}
{"topic_shift": true, "utterance": "but coverage could be extended if the child becomes permanently and totally disabled before the age of 18 and can no longer support himself?", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "if we can extend coverage in some cases indefinitely.", "session_id": "doc2dial_3757"}
{"topic_shift": true, "utterance": "as we would do To report the death of a family member covered by the policy?", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "a service member would submit a SGLV 8700 Family Member Death Report. Download SGLV 8700 PDF", "session_id": "doc2dial_3757"}
{"topic_shift": false, "utterance": "what's the fee for a license?", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "The fee for your first New York State driver license or permit, or a new license or permit after a revocation, depends on your age when you apply and where you live.", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "Do you live in the Metropolitan Commuter Transportation District?", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "Did you need to know anything about the  Metropolitan Commuter Transportation District fee?", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "maybe later", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "is there an application fee?", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "Yes, there is a driver license application fee", "session_id": "doc2dial_2449"}
{"topic_shift": true, "utterance": "can you tell me what some of the MCTD areas are?", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "some of the most known are Bronx, Kings, Manhattan, and Queens", "session_id": "doc2dial_2449"}
{"topic_shift": true, "utterance": "do you have somewhere where it shows the fees?", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2449"}
{"topic_shift": true, "utterance": "what are some ways we can get a refund on the license fee?", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "You can qualify for a partial refund if your driver license was valid for 8 years when it was issued", "session_id": "doc2dial_2449"}
{"topic_shift": false, "utterance": "Hey, what's going on?. Look a friend of mine told me about possible employment from VA. Where can i get more information?", "session_id": "doc2dial_997"}
{"topic_shift": true, "utterance": "Hi there. Those benefits are for those eligible veterans participating in the Voc Rehab program, and includes a certain amount of money for basic needs like food and clothing.", "session_id": "doc2dial_997"}
{"topic_shift": true, "utterance": "Beside this, are you interested in to know other VA benefits and services?", "session_id": "doc2dial_997"}
{"topic_shift": false, "utterance": "Yeah, that would be nice, thanks.", "session_id": "doc2dial_997"}
{"topic_shift": false, "utterance": "Good. On that regard, you have the GI Bill benefits to help you pay for school or training.", "session_id": "doc2dial_997"}
{"topic_shift": true, "utterance": "That sounds cool. Hey, i wanted to know, what about if i want to pursue a career?", "session_id": "doc2dial_997"}
{"topic_shift": false, "utterance": "Well, you would have to go and match your skills first. You can use Career Scope to do that online and see if you may enjoy and succeed in your career.", "session_id": "doc2dial_997"}
{"topic_shift": true, "utterance": "Terrific. Tell me more, please. What other things can you offer to me?", "session_id": "doc2dial_997"}
{"topic_shift": false, "utterance": "Sure, we have many other educational programs and assistance if you are a veteran, reservist or national guard who doesn't qualify for the post 9/11 GI Bill.", "session_id": "doc2dial_997"}
{"topic_shift": true, "utterance": "And if i have a disability?", "session_id": "doc2dial_997"}
{"topic_shift": false, "utterance": "You may qualify for a benefit.", "session_id": "doc2dial_997"}
{"topic_shift": true, "utterance": "In those other program?", "session_id": "doc2dial_997"}
{"topic_shift": false, "utterance": "Yeah.", "session_id": "doc2dial_997"}
{"topic_shift": false, "utterance": "hi could you help me How to correct or update your FAFSA application", "session_id": "doc2dial_3031"}
{"topic_shift": false, "utterance": "Of course Learn what types of fixes and updates you can make and how to make them", "session_id": "doc2dial_3031"}
{"topic_shift": true, "utterance": "And what kind of changes can I make to my FAFSA form once it has been processed?", "session_id": "doc2dial_3031"}
{"topic_shift": true, "utterance": "did you make any mistake?", "session_id": "doc2dial_3031"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3031"}
{"topic_shift": false, "utterance": "did you make a mistake in what you reported on the FAFSA?", "session_id": "doc2dial_3031"}
{"topic_shift": false, "utterance": "well in that not", "session_id": "doc2dial_3031"}
{"topic_shift": true, "utterance": "and can the information I gave be changed?", "session_id": "doc2dial_3031"}
{"topic_shift": false, "utterance": "There are only a few cases where you will want or need to change the information you reported.", "session_id": "doc2dial_3031"}
{"topic_shift": true, "utterance": "and I can update if my situation has changed?", "session_id": "doc2dial_3031"}
{"topic_shift": false, "utterance": "Most information cannot be updated because it must be accurate from the day you originally signed your FAFSA.", "session_id": "doc2dial_3031"}
{"topic_shift": false, "utterance": "How do I access VA nursing home services?", "session_id": "doc2dial_1626"}
{"topic_shift": true, "utterance": "you may be able to access the service if you meet all the requirements", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "What requirements must be met?", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "Did you sign up for VA medical care?", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "if I'm signed up for VA medical care", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "Have we concluded that you need a specific service to help you with your continuous treatment and personal care?", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "No, they have not concluded that I need a specific service to help me with my ongoing treatment", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "sorry but you are not eligible for benefits", "session_id": "doc2dial_1626"}
{"topic_shift": true, "utterance": "What can the care settings include?", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "may include Nursing Homes, Assisted Living Centers", "session_id": "doc2dial_1626"}
{"topic_shift": true, "utterance": "What can I pay for the services, if they are not covered?", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "You can pay through Medicaid, Medicare, or your own private insurance.", "session_id": "doc2dial_1626"}
{"topic_shift": false, "utterance": "I am looking for information regarding recovered vehicles", "session_id": "doc2dial_1961"}
{"topic_shift": true, "utterance": "Has your vehicle been recently recovered?", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "Yes it has", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "You must ensure that the police cancel your stolen vehicle alarm, this will ensure that the recovery is listed on your record. Until this alarm has been cancelled, do not use the vehicle or apply for any plates/registration for the vehicle", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "What happens after I have filed form MV-78B and the plates were recovered with my vehicle?", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "You must bring the plates and your copy of the MV-78B to the DMV office to surrender them. You must then apply for new plates to get your registration re-instated", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "What if my plates are missing?", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "With missing plates, you must bring your copy of the MV-78B form to the DMV office and then apply for new plates and a re-instatement of your registrtion", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "What is the situation if my vehicle and plates have been recovered before I file the MV-78B form and the stolen vehicle alarm has already been cancelled?", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "In this instance, your registration is still active and so, you are able to keep using your registration", "session_id": "doc2dial_1961"}
{"topic_shift": false, "utterance": "I'm applying for retirement benefits and need to know what information I'll need.", "session_id": "doc2dial_808"}
{"topic_shift": true, "utterance": "I can help you with this. The first thing you will need is your social security number.", "session_id": "doc2dial_808"}
{"topic_shift": false, "utterance": "Have you began applying for your benefits already?", "session_id": "doc2dial_808"}
{"topic_shift": false, "utterance": "Yes. I'm in the process of completing it right now.", "session_id": "doc2dial_808"}
{"topic_shift": false, "utterance": "Okay. If you haven't already done so, be sure to gather the documents listed on our Checklist for Online Medicare, Retirement, and Spouses Application.", "session_id": "doc2dial_808"}
{"topic_shift": true, "utterance": "What if I include information about my family members when I apply?", "session_id": "doc2dial_808"}
{"topic_shift": false, "utterance": "We will use the information from your application to let you know if they are also eligible for benefits.", "session_id": "doc2dial_808"}
{"topic_shift": true, "utterance": "I have difficulty seeing. Is it okay to have my daughter help me fill out my application?", "session_id": "doc2dial_808"}
{"topic_shift": false, "utterance": "Absolutely, but only you can legally sign the application.", "session_id": "doc2dial_808"}
{"topic_shift": true, "utterance": "My husband already receives benefits. Can I apply to receive benefits on his record?", "session_id": "doc2dial_808"}
{"topic_shift": false, "utterance": "Yes. You may be able to receive retirement benefits on his record.", "session_id": "doc2dial_808"}
{"topic_shift": true, "utterance": "Is it still okay for my daughter to help me if I apply online?", "session_id": "doc2dial_808"}
{"topic_shift": false, "utterance": "Yes. You can have someone assist you in filling out the application, regardless of which method you use.", "session_id": "doc2dial_808"}
{"topic_shift": false, "utterance": "I want to know more about the water issues at camp Lejeune", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "Did you serve at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina ?", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "Do you have qualifying service at Camp Lejeune and a current diagnosis of a qualifying condition?", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "no I wasn't at Camp Lejeune", "session_id": "doc2dial_3810"}
{"topic_shift": true, "utterance": "can you just tell me what is needed for someone to get disability benefits from the VA for this water issue?", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "Did you serve at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987 ?", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "no I didn't", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "You don't meet the requirements for disability benefits from the water contamination", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "I know I meet a few requirements, do we have to have all of them?", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "You must meet all requirements to get disability benefits", "session_id": "doc2dial_3810"}
{"topic_shift": false, "utterance": "Could you please tell me about the VR&E Reemployment track?", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "Are you a veteran?", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "I am not a veteran, but my husband is.", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "Does your husband have a service-connected disability?", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "He does.", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "The Vocational Rehabilitation Employment track can help your husband's employer accommodate his needs.  His Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer him directly to the Department of Labor to begin the process.", "session_id": "doc2dial_3804"}
{"topic_shift": true, "utterance": "Will my husband be able to get help returning to his former job through the program?", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "Is he enrolled in Vocational Rehabilitation and Employment and desiring to return to his former job?", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "He does want to attempt to return to his former job, but needs some kind of help getting back to that with his service-related disability.", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "Is he enrolled in VR&E?", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "He is not enrolled in the program yet.  That was why I am calling you for information.", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "Will he be able to get help returning to his former job through VR&E?", "session_id": "doc2dial_3804"}
{"topic_shift": true, "utterance": "This track can help his employer accommodate his needs.  His Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process.", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "It will be able to help his employer accommodate his needs.  His Vocational Rehabilitation Counselor can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process.", "session_id": "doc2dial_3804"}
{"topic_shift": true, "utterance": "What are the requirements for the program?", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "A person may be eligible for help if he is a veteran with a service-connected disability and have an employment barrier or handicap and is enrolled in VR&E and would like to return to their former job.", "session_id": "doc2dial_3804"}
{"topic_shift": false, "utterance": "I'm looking for some FOIL info about how to file a request, please.", "session_id": "doc2dial_1975"}
{"topic_shift": true, "utterance": "It is necessary that i use FOIL to search for DMV records?", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "Not necessarily. You could try to submit a form MV-15. That would be a Request for DMV Records.", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "I see. Is there any difference using one instead the other?", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "Certainly, there is. As many documents are available in that way, you'll have more possibilities to receive records sooner using MV-15 than filing a FOIL request.", "session_id": "doc2dial_1975"}
{"topic_shift": true, "utterance": "So, you encourage me to always go for this MV-15 first?", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "Yes, definitely encourage you to do that. Most times, it will save you many troubles and will speed up your requests.", "session_id": "doc2dial_1975"}
{"topic_shift": true, "utterance": "I'll take that in consideration, thanks. Anyway, if i decide to go with FOIL request, is there any fee i have to pay?", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "Indeed, there is. You'll be charged $10 fee in order to determine if your records are available, but be aware that you paying doesn't mean you'll receive any records at all. So, the fee is not refundable.", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "Are you going to request any copy of the documents?", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "No, i don't have any plans to do that.", "session_id": "doc2dial_1975"}
{"topic_shift": true, "utterance": "Is there any condition about the document having personal information?", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "If happens to have some of that, you must also include a cpy of your driver license or other government ID card, in order to identify your permissible use for the record you requested.", "session_id": "doc2dial_1975"}
{"topic_shift": false, "utterance": "Hi there, I'm looking to find out how I can check on a VA claim of VA appeal?", "session_id": "doc2dial_834"}
{"topic_shift": false, "utterance": "You can check the status of both these things online", "session_id": "doc2dial_834"}
{"topic_shift": true, "utterance": "If I use this website to check a VA claim or appeal, will my personal information be protected?", "session_id": "doc2dial_834"}
{"topic_shift": false, "utterance": "Yes, your information is protected as the website is secure. We have strict security policies and practices which are there to protect your personal health information", "session_id": "doc2dial_834"}
{"topic_shift": false, "utterance": "Have you printed or downloaded anything from the website?", "session_id": "doc2dial_834"}
{"topic_shift": false, "utterance": "No I haven't", "session_id": "doc2dial_834"}
{"topic_shift": true, "utterance": "What if I am checking my VA claim online and I don't see a certain document that I sent as being listed and received?", "session_id": "doc2dial_834"}
{"topic_shift": false, "utterance": "There are certain documents that will not appear online, a list of which is available", "session_id": "doc2dial_834"}
{"topic_shift": true, "utterance": "Is there anywhere I can go for further information on checking either my VA claim or appeal?", "session_id": "doc2dial_834"}
{"topic_shift": false, "utterance": "You can contact the following number 800-827-1000, which is open Monday through Friday, from 8.00 a.m. to 9.00 p.m.", "session_id": "doc2dial_834"}
{"topic_shift": true, "utterance": "What documents that I send will not be available to view online?", "session_id": "doc2dial_834"}
{"topic_shift": false, "utterance": "You will not be able to view any documents that you sent to us by way of email or fax or that you brought to us in person", "session_id": "doc2dial_834"}
{"topic_shift": false, "utterance": "What are the next steps after I finished my FAFSA form?", "session_id": "doc2dial_3192"}
{"topic_shift": true, "utterance": "Do you know how financial aid is calculated?", "session_id": "doc2dial_3192"}
{"topic_shift": false, "utterance": "Yes, I have been told how it is calculated.", "session_id": "doc2dial_3192"}
{"topic_shift": false, "utterance": "That is great and since you know how it is calculated you can move onto the next step.", "session_id": "doc2dial_3192"}
{"topic_shift": true, "utterance": "What does reply to Aid offer mean?", "session_id": "doc2dial_3192"}
{"topic_shift": false, "utterance": "It means that you need to accept the aid you want from your chosen school.", "session_id": "doc2dial_3192"}
{"topic_shift": true, "utterance": "When should I complete Entrance Counseling?", "session_id": "doc2dial_3192"}
{"topic_shift": false, "utterance": "You should complete your Entrance Counseling before you first loan or TEACH grant.", "session_id": "doc2dial_3192"}
{"topic_shift": true, "utterance": "What about the Money?", "session_id": "doc2dial_3192"}
{"topic_shift": true, "utterance": "Did you school send you a notice about the distribution of your financial aid?", "session_id": "doc2dial_3192"}
{"topic_shift": false, "utterance": "No, they have not told me yet.", "session_id": "doc2dial_3192"}
{"topic_shift": false, "utterance": "can you give me details of Co-op training", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "A college or university co - op training program lets you get full - time work experience in between periods of going to school full time . You may be able to get help paying for some of your costs like books , tuition , and housing if you re part of a co - op . Find out if you can get these education benefits .", "session_id": "doc2dial_1785"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "You re using VA educational assistance", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "No You may be able to get disability benefits", "session_id": "doc2dial_1785"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "Help paying for tuition and Money for books and housing", "session_id": "doc2dial_1785"}
{"topic_shift": true, "utterance": "If the program is at a private or foreign IHL?", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "we pay the lesser of the national maximum or the actual costs for in - state tuition and fees . We also pay for some of the cost of housing and books .", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "How much will I get if I join a co-op training program?", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "The amount we cover depends on the benefit you use . View current payment ratess The Post-9/11 GI Bill", "session_id": "doc2dial_1785"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "Veterans", "session_id": "doc2dial_1785"}
{"topic_shift": false, "utterance": "can you give me details of Exposure through Project 112 or Project SHAD", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "you may be at risk for certain illnesses .  The Department of Defense s Deseret Test Center in Fort Douglas , Utah , conducted this testing , which took place aboard ships and on land in various locations from 1962 to 1974", "session_id": "doc2dial_3838"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "You were part of Projects 112 or SHAD testing from 1962 to 1974", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you meet both of the requirements listed below", "session_id": "doc2dial_3838"}
{"topic_shift": true, "utterance": "if I have any information that can help show that you were part of it", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261", "session_id": "doc2dial_3838"}
{"topic_shift": false, "utterance": "Hi, good afternoon. Need some info about the escort driver certification.", "session_id": "doc2dial_1949"}
{"topic_shift": true, "utterance": "Sure. Are you currently an escort driver?", "session_id": "doc2dial_1949"}
{"topic_shift": false, "utterance": "Wel, no. Currently, i'm not, but i'm interested.", "session_id": "doc2dial_1949"}
{"topic_shift": true, "utterance": "What should i meet for that?", "session_id": "doc2dial_1949"}
{"topic_shift": false, "utterance": "What do i need to go through to be certified as such driver?", "session_id": "doc2dial_1949"}
{"topic_shift": false, "utterance": "You need to be 21 years old or be older, in first place. Second, need to have a valid NYS driver license, or at least to have a valid license in the state or jurisdiction in which you are a resident. Last, but not least, you must pass the Escort Driver's Certification Test.", "session_id": "doc2dial_1949"}
{"topic_shift": true, "utterance": "Um, i see. I'll give a look into that. Now, lets say i have an escort driver license already, but it was issued in other state, It could be recognized in NYS, by any chance?", "session_id": "doc2dial_1949"}
{"topic_shift": false, "utterance": "Are you going to operate a escort vehicle in NYS?", "session_id": "doc2dial_1949"}
{"topic_shift": false, "utterance": "No, i'm not planning to do that. I was just curious. Don't mind me.", "session_id": "doc2dial_1949"}
{"topic_shift": true, "utterance": "But then again, what about if i already have a license issued by another state? Is there anything i need to do about it?. It's a Bus driver license, by the way.", "session_id": "doc2dial_1949"}
{"topic_shift": false, "utterance": "If effectively you have a another state issued license of that type, you must notify it to DMV's Bus Driver Unit, in order to change your information, sending your DMV ID, Number Client, ID Number located on your escort certificate, your former address and your new address.", "session_id": "doc2dial_1949"}
{"topic_shift": true, "utterance": "Ok,  ok, thank you. For last, what kind of penalty i get if i make a violation?", "session_id": "doc2dial_1949"}
{"topic_shift": false, "utterance": "Well, in the light of your violation, you could be subject to a fine or other penalties.", "session_id": "doc2dial_1949"}
{"topic_shift": false, "utterance": "can you give me details of Exposure through Project 112 or Project SHAD", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "you may be at risk for certain illnesses . The Department of Defense s Deseret Test Center in Fort Douglas , Utah , conducted this testing , which took place aboard ships and on land in various locations from 1962 to 1974", "session_id": "doc2dial_1791"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "You were part of Projects 112 or SHAD testing from 1962 to 1974", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "You have an illness believed to be caused by the testing", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "No You may be able to get disability benefits", "session_id": "doc2dial_1791"}
{"topic_shift": true, "utterance": "if you have any information that can help show you were part of them", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261 .", "session_id": "doc2dial_1791"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_820"}
{"topic_shift": true, "utterance": "for US Citizenship?", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "Do you want to know what to do if you cannot present your birth certificate?", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "and US passport?", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "Do you want to know the necessary documents for proof of identity?", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "We can only accept certain documents as proof of identity.", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "Could you consider other documents apart from the birth certificate?", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "Of course we will consider other documents such as your passport or a document issued by the DHS Department of Homeland Security as evidence of your age.", "session_id": "doc2dial_820"}
{"topic_shift": false, "utterance": "Hi, i was wondering if i, in case i entry the military am required to notify DMV?", "session_id": "doc2dial_2298"}
{"topic_shift": true, "utterance": "It is not required but i suggest you do it.", "session_id": "doc2dial_2298"}
{"topic_shift": false, "utterance": "oh, ok. Although right now i don't plan on joining the military but thanks for the info.", "session_id": "doc2dial_2298"}
{"topic_shift": true, "utterance": "hypothetically speaking if i were unable to notify it, what can i do?", "session_id": "doc2dial_2298"}
{"topic_shift": false, "utterance": "DMV has a procedure in place to exempt you from administrative actions upon your return.You must provide a notarized statement that the vehicle was not used during the time in question , a copy of your military ID , proof of current insurance or surrender of plates , and signed and dated copies of deployment and return papers , or DD-214 if separated from service. You can present these documents at any DMV office , or mail them", "session_id": "doc2dial_2298"}
{"topic_shift": true, "utterance": "it is suggested that military personnel file a Notification of Military Service pdf [ 1 ] MV -75 to ensure that the license record is not purged once the expiration date has passed", "session_id": "doc2dial_2298"}
{"topic_shift": false, "utterance": "Yes, exactly that.", "session_id": "doc2dial_2298"}
{"topic_shift": true, "utterance": "Can my license be renewed?", "session_id": "doc2dial_2298"}
{"topic_shift": false, "utterance": "Yes, it absolutely can be.", "session_id": "doc2dial_2298"}
{"topic_shift": false, "utterance": "But what are the steps to do it?", "session_id": "doc2dial_2298"}
{"topic_shift": false, "utterance": "To be able to renewe it your license should have been valid during your military service", "session_id": "doc2dial_2298"}
{"topic_shift": false, "utterance": "Hello, I'm here to figure out the steps needed to get my money.", "session_id": "doc2dial_3186"}
{"topic_shift": true, "utterance": "Does your college or career school and not the U.S. Department of Education distribute your financial aid?", "session_id": "doc2dial_3186"}
{"topic_shift": false, "utterance": "No, not that I know of.", "session_id": "doc2dial_3186"}
{"topic_shift": true, "utterance": "What if I've already completed the financial aid process?", "session_id": "doc2dial_3186"}
{"topic_shift": false, "utterance": "Then you've accomplished the most important task submitting the Free Application for Federal Student Aid (FAFSA) form. Find out what you need to do next.", "session_id": "doc2dial_3186"}
{"topic_shift": true, "utterance": "That's good to hear. So what do I need to do when I sign a loan agreement?", "session_id": "doc2dial_3186"}
{"topic_shift": false, "utterance": "You'll need to complete a Master Promissory Note (MPN).", "session_id": "doc2dial_3186"}
{"topic_shift": true, "utterance": "I see. And after I've replied to an aid offer?", "session_id": "doc2dial_3186"}
{"topic_shift": false, "utterance": "Then you may accept aid from your chosen school.", "session_id": "doc2dial_3186"}
{"topic_shift": true, "utterance": "Is there a way to tell when I receive my aid?", "session_id": "doc2dial_3186"}
{"topic_shift": false, "utterance": "Yes, you can find out when your school will pay out your aid and the period each payment covers.", "session_id": "doc2dial_3186"}
{"topic_shift": false, "utterance": "How do I get my Social Security Benefit Verification Letter?", "session_id": "doc2dial_613"}
{"topic_shift": true, "utterance": "are you trying to obtain the letter online?", "session_id": "doc2dial_613"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_613"}
{"topic_shift": true, "utterance": "Do you need information about what the Social Security Benefit Verification Letter is for and what it entails?", "session_id": "doc2dial_613"}
{"topic_shift": false, "utterance": "No, I don't need that information.", "session_id": "doc2dial_613"}
{"topic_shift": true, "utterance": "Do you have a mySocial Security account?", "session_id": "doc2dial_613"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_613"}
{"topic_shift": true, "utterance": "Do you have any other questions for me?", "session_id": "doc2dial_613"}
{"topic_shift": false, "utterance": "No, I just wanted to know how to obtain the letter.", "session_id": "doc2dial_613"}
{"topic_shift": true, "utterance": "Can I use my letter as a proof of income for loans?", "session_id": "doc2dial_613"}
{"topic_shift": false, "utterance": "Absolutely. The letter can be used as proof for loans, housing assistance, mortgage, and for your other income verification needs.", "session_id": "doc2dial_613"}
{"topic_shift": true, "utterance": "Can I obtain the letter after creating a mySocial Security account?", "session_id": "doc2dial_613"}
{"topic_shift": false, "utterance": "Yes. Once you sign up and log in, you will have instant access to your letter.", "session_id": "doc2dial_613"}
{"topic_shift": false, "utterance": "Tlak me about the Graduated License Law and Restrictions for Drivers under 18, please.", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "In addition to the learner permit restrictions that apply to everyone, the Graduate License Law imposes restrictions on drivers under the age of 18 who have a Junior Learner's Permit or a Junior Class DJ, MJ, or DJMJ driver's license. The restrictions depend on other factors.", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "Have you met the restrictions?", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "Yes, I've met.", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "Perfect! Your junior learner permit or junior driver will not be suspended or revoked, which is what could happen if you do not comply with the restrictions.", "session_id": "doc2dial_2273"}
{"topic_shift": true, "utterance": "How far am I allowed to drive?", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "Your driving privileges will vary depending on the geographic region in which you will be driving. You can drive to upstate New York, which is defined as any county north of the New York border.", "session_id": "doc2dial_2273"}
{"topic_shift": true, "utterance": "What if I'm 16 years old and I have a learner permit?", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "If you are 16, you must obey any restrictions imposed by the state that issued your permit.", "session_id": "doc2dial_2273"}
{"topic_shift": true, "utterance": "Where else can I drive?", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "New York City which is defined by the five Boroughs", "session_id": "doc2dial_2273"}
{"topic_shift": true, "utterance": "Can I drive outside of New York State?", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "You can do it, but first you must make sure your learner permit or driver license is valid to drive outside your home state.", "session_id": "doc2dial_2273"}
{"topic_shift": true, "utterance": "I'm 17, can I get a class D or M license?", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "Yes, you are eligible for a senior driver license Class D or M if you have a junior driver license or limited junior driver license and have completed a state - approved high school or college driver education course", "session_id": "doc2dial_2273"}
{"topic_shift": false, "utterance": "How do I do if I need a license and I am a minor", "session_id": "doc2dial_2515"}
{"topic_shift": true, "utterance": "you want to know the Graduate License Law", "session_id": "doc2dial_2515"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2515"}
{"topic_shift": false, "utterance": "you are under age 18 or under age 18?", "session_id": "doc2dial_2515"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2515"}
{"topic_shift": true, "utterance": "If i pass the test?", "session_id": "doc2dial_2515"}
{"topic_shift": false, "utterance": "the examiner will give you an interim license that allows you to drive. Keep the interim license with your photo learner permit until your new license arrives in the mail in about 2 weeks", "session_id": "doc2dial_2515"}
{"topic_shift": true, "utterance": "how Get a learner permit?", "session_id": "doc2dial_2515"}
{"topic_shift": false, "utterance": "Before you can get a license, you must apply for a learner permitat DMV office and take the written test. You can prepare by reading the New York State Driver 's Manual and taking practice tests", "session_id": "doc2dial_2515"}
{"topic_shift": true, "utterance": "If i are convicted of one of the violations above or 2 other moving violations during the second probation period", "session_id": "doc2dial_2515"}
{"topic_shift": false, "utterance": "your license will be revoked for at least 6 months", "session_id": "doc2dial_2515"}
{"topic_shift": false, "utterance": "How do I apply online?", "session_id": "doc2dial_175"}
{"topic_shift": true, "utterance": "YOu can apply online if you meet the criteria", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "Oh I do not meet them", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "Doyou agree to the terms of service?", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "No i dont", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "You will need to agree to the terms of service to apply", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "Oh okay I understand, thankyou", "session_id": "doc2dial_175"}
{"topic_shift": true, "utterance": "Can I get an estimate on how much I will get?", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "use one of our benefit calculators to estimate your future retirement , disability , and survivors benefits", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "Where can  find the online tools?", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "Use one of our benefit calculators to help you plan to", "session_id": "doc2dial_175"}
{"topic_shift": true, "utterance": "Can survivers get benefits?", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "This protection is particularly important for young families with children", "session_id": "doc2dial_175"}
{"topic_shift": false, "utterance": "Hi there. I need some advice about to the documents need to proof a insurance.", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "Sure, no problem. Has your vehicle registration or license be suspended due a lapse in automobile liability insurance coverage?", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "Yes it has.", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "Well, no problem. You can now provide proof of your insurance cover online or by mail.", "session_id": "doc2dial_2501"}
{"topic_shift": true, "utterance": "O.k., that's very useful. What do I need to provide the proof online?", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "You will need some documents, for example, you will need the inquiry or suspension order from the dmv.", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "I'll be able to do the whole process online right?", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "Are you interested into take the whole process online?", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "All I can. But just if is possible. If not, then no.", "session_id": "doc2dial_2501"}
{"topic_shift": true, "utterance": "What will happens if my insurance company fails to confirm my information?", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "If that happens, I'm afraid that your license or register will remain revoked or suspended.", "session_id": "doc2dial_2501"}
{"topic_shift": false, "utterance": "In order to obtain a social security card, what original documents do I need?", "session_id": "doc2dial_161"}
{"topic_shift": true, "utterance": "For starters you would need your proof of citizenship.", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "Are you a U.S. born adult?", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "No I am not.", "session_id": "doc2dial_161"}
{"topic_shift": true, "utterance": "Is there a website where I can get more information?", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "Yes, we have a Social Security Number and Card website.", "session_id": "doc2dial_161"}
{"topic_shift": true, "utterance": "What if don't have the specific documents that are required?", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "If we don't receive the documents within 10 days we can look at other documents as long as they aren't expired and show your name and identifying information such as a birthday or a photo.", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "What counts as proof of identity?", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "Any document that isn't expired that has information about you such as a driver's license or passport.", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "What specific cards show proof of identity?", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "You can use a U.S. driver's license, a state ID card, or a U.S. passport.", "session_id": "doc2dial_161"}
{"topic_shift": true, "utterance": "Am I able to request a replacement card online?", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "Yes, ordering online is a fast and secure way to get a replacement card.", "session_id": "doc2dial_161"}
{"topic_shift": false, "utterance": "I need to know about VA Home Loan Benefits.", "session_id": "doc2dial_1008"}
{"topic_shift": true, "utterance": "We have a variety of VA direct and VA-backed loans", "session_id": "doc2dial_1008"}
{"topic_shift": true, "utterance": "What about Veterans Housing Assistance Grants", "session_id": "doc2dial_1008"}
{"topic_shift": false, "utterance": "There are grants for a veteran or servicemember with a service-connected disability", "session_id": "doc2dial_1008"}
{"topic_shift": true, "utterance": "Are you receiving other VA Benefits and Services?", "session_id": "doc2dial_1008"}
{"topic_shift": false, "utterance": "No I am not", "session_id": "doc2dial_1008"}
{"topic_shift": true, "utterance": "What if I have trouble making payments on my VA-Backed mortgage?", "session_id": "doc2dial_1008"}
{"topic_shift": false, "utterance": "you can get help if you're struggling to make your monthly mortgage payments.", "session_id": "doc2dial_1008"}
{"topic_shift": false, "utterance": "What about refinance offers that have very low interest>", "session_id": "doc2dial_1008"}
{"topic_shift": false, "utterance": "These offers are often misleading and too good to be true.", "session_id": "doc2dial_1008"}
{"topic_shift": false, "utterance": "Can a spouse of a veteran apply?", "session_id": "doc2dial_1008"}
{"topic_shift": false, "utterance": "Possibly we can apply to see if you qualify.", "session_id": "doc2dial_1008"}
{"topic_shift": false, "utterance": "Can I apply for medicare benefits?", "session_id": "doc2dial_607"}
{"topic_shift": true, "utterance": "The easiest and quickest way to apply for retirement , spouse 's , ex - spouse 's , or Medicare benefits is to apply online", "session_id": "doc2dial_607"}
{"topic_shift": false, "utterance": "was your pension plan terminated?", "session_id": "doc2dial_607"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_607"}
{"topic_shift": false, "utterance": "ok great! there are websites you can go to", "session_id": "doc2dial_607"}
{"topic_shift": true, "utterance": "What documents do I need?", "session_id": "doc2dial_607"}
{"topic_shift": false, "utterance": "Sure, no problem.  We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be", "session_id": "doc2dial_607"}
{"topic_shift": true, "utterance": "what if  you are not getting Social Security and you are not ready to retire?", "session_id": "doc2dial_607"}
{"topic_shift": false, "utterance": "you should still use our online retirement benefit application to sign up for just Medicare three months before your 65th birthday", "session_id": "doc2dial_607"}
{"topic_shift": true, "utterance": "What is the best site to use?", "session_id": "doc2dial_607"}
{"topic_shift": false, "utterance": "Benefit Eligibility Screening Tool BEST to help identify other Social Security programs for which you may be eligible", "session_id": "doc2dial_607"}
{"topic_shift": true, "utterance": "what do I need to show when I apply?", "session_id": "doc2dial_607"}
{"topic_shift": false, "utterance": "We may ask you to provide certain documents to show that you are eligible and help us decide how much your benefits should be", "session_id": "doc2dial_607"}
{"topic_shift": false, "utterance": "I am looking at applying for a Direct PLUS Loan for Parents through the FSA, can you give me some help with the process?", "session_id": "doc2dial_3179"}
{"topic_shift": true, "utterance": "Do you know all the features and benefits of the Direct PLUS Loan for parents?", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "No, I'm not fully aware of all the features, is this something that you could help me with?", "session_id": "doc2dial_3179"}
{"topic_shift": true, "utterance": "Are you aware of the process that is involved with applying for a Direct PLUS Loan?", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "I think I am, but could you go through it with me to ensure that I am fully up to speed with the process?", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "To start, you need to log in to the website with your own login credentials", "session_id": "doc2dial_3179"}
{"topic_shift": true, "utterance": "Through the Direct PLUS Loan for parents, do I get the funding paid directly to me or does it go to the student?", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "You can designate where the funds go to, either to yourself or to the student, it depends on yourself", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "What can I do with the proceeds of the Direct PLUS Loan once it is approved?", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "This loan allows you to authorize your school to use the funds of the loan to pay for any other charges that arise and are related to your child's education. This is after tuition, fees and room and board have been paid", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "And do I have to authorize my school to do this?", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "No, you are not required to authorize your school to do this", "session_id": "doc2dial_3179"}
{"topic_shift": false, "utterance": "how is the hearing process", "session_id": "doc2dial_2267"}
{"topic_shift": true, "utterance": "You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "you already have your hearing result", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "the ALJ may sustain some , all , or none of the charges . There may be no action , a warning , the imposition of a suspension , revocation , and/or civil penalties", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "if I pay my fine and serve your period of suspension", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "you will be back in business after complete compliance", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "if I appeal?", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF AA-33A , which must be accompanied by the appropriate filing fee", "session_id": "doc2dial_2267"}
{"topic_shift": true, "utterance": "If a complaint has been filed against me", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint . The CSR will explain the nature of the complaint and will also inform you of your rights , responsibilities , and your liability", "session_id": "doc2dial_2267"}
{"topic_shift": true, "utterance": "Si el ALJ solo impone sanciones civiles?", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "in order to prevent the loss of your operating privilege , you must pay all fines and penalties . You will receive a letter from the DMV shortly after the hearing", "session_id": "doc2dial_2267"}
{"topic_shift": false, "utterance": "Hello, what can you tell me about foreign programs?", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "Are you planning to study at a foreign school?", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "No, I'm just looking for some information.", "session_id": "doc2dial_1746"}
{"topic_shift": true, "utterance": "Tell me, in theory, could I get education benefits to study abroad?", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "Yes, you can get education benefits if you meet all of the requirements.", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "What requirements are we talking about?", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "Are you eligible for or already get VA educational assistance as a Veteran, service member, Reservist, or qualified dependent?", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "Have we already approved your program?", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "No. Like I said, I'm just asking for information. I didn't apply.", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "Then I'm afraid you can't get education benefits. Sorry.", "session_id": "doc2dial_1746"}
{"topic_shift": false, "utterance": "Hello, I would like to continue receiving federal student aid", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "To maintain them, you must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.", "session_id": "doc2dial_3151"}
{"topic_shift": true, "utterance": "Do I have to complete the FAFSA form every year?", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "have you filled out the FAFSA?", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "ok note that you are applying for help for a specific year. To get help next year, you'll need to submit next year's FAFSA form.", "session_id": "doc2dial_3151"}
{"topic_shift": true, "utterance": "how should I make satisfactory academic progress", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "In other words, you have to get good grades and complete enough classes (credits, hours, etc.)", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "where can i see my school data?", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "To see your school details, you can check your school's website or ask someone at the financial aid office and your school's policy will tell you what you need.", "session_id": "doc2dial_3151"}
{"topic_shift": true, "utterance": "what are the eligibility criteria", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "the basic eligibility criteria that allow you to get federal student aid continue to apply throughout the time you receive aid, not just when you first fill out the FAFSA and receive aid", "session_id": "doc2dial_3151"}
{"topic_shift": false, "utterance": "I need information about renewing my business license.", "session_id": "doc2dial_2529"}
{"topic_shift": true, "utterance": "I'll be happy to help you with that. Do you need information about your license period?", "session_id": "doc2dial_2529"}
{"topic_shift": false, "utterance": "No, I just need to renew.", "session_id": "doc2dial_2529"}
{"topic_shift": true, "utterance": "Are you trying to do an early renew?", "session_id": "doc2dial_2529"}
{"topic_shift": false, "utterance": "No, it's getting ready to expire at the end of the month.", "session_id": "doc2dial_2529"}
{"topic_shift": true, "utterance": "So, it hasn't expired yet. Am I correct?", "session_id": "doc2dial_2529"}
{"topic_shift": false, "utterance": "Yeah, not until the end of this month.", "session_id": "doc2dial_2529"}
{"topic_shift": false, "utterance": "That's great. I'll help you with the renewal process, but for future information, you can renew your license up to 6 months after the expiration date.", "session_id": "doc2dial_2529"}
{"topic_shift": true, "utterance": "Thank you for that information. I've just recently moved, can I still renew online?", "session_id": "doc2dial_2529"}
{"topic_shift": false, "utterance": "If you have not amended the address of your facility, you will not be able to renew online until you complete a form with your new facility address and send it to DMV.", "session_id": "doc2dial_2529"}
{"topic_shift": true, "utterance": "Okay. How do I renew by mail?", "session_id": "doc2dial_2529"}
{"topic_shift": false, "utterance": "You can call the Office of Vehicle Safety and Clean Air at 1-518-474-0919 for an application.", "session_id": "doc2dial_2529"}
{"topic_shift": false, "utterance": "I was wondering if you have some resources about retirement benefits. I'm looking for some answers.", "session_id": "doc2dial_3637"}
{"topic_shift": true, "utterance": "Of course. There are many time-saving options available to you, we have several online services.", "session_id": "doc2dial_3637"}
{"topic_shift": false, "utterance": "That's great and all, but what if I need help with managing my benefits and can not find the answer?", "session_id": "doc2dial_3637"}
{"topic_shift": false, "utterance": "In that case you can visit our contact us page for other ways to get support.", "session_id": "doc2dial_3637"}
{"topic_shift": false, "utterance": "There are also several services available, right?", "session_id": "doc2dial_3637"}
{"topic_shift": false, "utterance": "Correct. We continue to expand the services available online. Visit our online services page to see a complete list, including the newest services to help you manage your information. You can also search our comprehensive FAQs section for help with specific retirement issues.", "session_id": "doc2dial_3637"}
{"topic_shift": true, "utterance": "That's good to know. And what can I do to keep my information safe?", "session_id": "doc2dial_3637"}
{"topic_shift": false, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "session_id": "doc2dial_3637"}
{"topic_shift": true, "utterance": "Sounds great. How do I report suspicious activity then?", "session_id": "doc2dial_3637"}
{"topic_shift": false, "utterance": "Did you receive a suspicious call from someone claiming to be from Social Security?", "session_id": "doc2dial_3637"}
{"topic_shift": false, "utterance": "No, I'm just asking.", "session_id": "doc2dial_3637"}
{"topic_shift": false, "utterance": "Hi, how you doing. Please i want to know about application to SSN for non citizen. It is possible?", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "It is possible, indeed, but only those non citizens who have work permits from DHS or Homeland Security, can apply.", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "I assume you don't have a DHS work permit but need a SSN?", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "Yes, i don't have a work permit but i'm in need of a SSN.", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "Well, being that the case, you'll need to look for more information. you can search under \"If you don't have permission to work\" section in our printed information.", "session_id": "doc2dial_149"}
{"topic_shift": true, "utterance": "Ok, i'll have to look at it. Please, another question. I have a relative who is a student, a international one. What documents does he need to get a SSN?", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "Given he's an international student, then he must provide a letter from his sponsor, with an original signature that authorizes his employment.", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "That's great, i'll make sure to tell him. Please, i want to know what could happen if somebody who got its SSN for non working purposes, uses instead to work?", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "Obviusly, that would be a violation. We would have to inform DHS about the situation.", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "Right, right, so obvious, huh?. Look , something about students again. A Friend's daughter is coming and she is going to be in a curricular practical training. what she need?", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "Well, if she is going to be in a CPT, then she must provide form I-20 with its employment page completed and signed by her designated school official.", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "I'm sorry, which form you said?", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "No problem. It's form I-20 and needs to be completed and signed by her designated school official.", "session_id": "doc2dial_149"}
{"topic_shift": false, "utterance": "What happens after a board decision that I disagree with?", "session_id": "doc2dial_1020"}
{"topic_shift": true, "utterance": "Do you disagree with the Board's decision and have new and relevant evidence that will support your case?", "session_id": "doc2dial_1020"}
{"topic_shift": false, "utterance": "Yes, I have new evidence and disagree with their decision.", "session_id": "doc2dial_1020"}
{"topic_shift": false, "utterance": "Then you need file a Supplemental Claim and you can appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_1020"}
{"topic_shift": true, "utterance": "Can I get help with my appeal?", "session_id": "doc2dial_1020"}
{"topic_shift": false, "utterance": "A Veterans Service Organization or VA-accredited attorney or agent can help you request an appeal.", "session_id": "doc2dial_1020"}
{"topic_shift": true, "utterance": "Is there a way to find more answers to my questions?", "session_id": "doc2dial_1020"}
{"topic_shift": false, "utterance": "You can look at frequently asked questions about decision review or just go to FAQs.", "session_id": "doc2dial_1020"}
{"topic_shift": true, "utterance": "What happens after my request for decision review?", "session_id": "doc2dial_1020"}
{"topic_shift": false, "utterance": "You find out what happens after the request decision review is over and you wait for a letter.", "session_id": "doc2dial_1020"}
{"topic_shift": false, "utterance": "What do I need to do if VA schedules an exam for me?", "session_id": "doc2dial_1020"}
{"topic_shift": false, "utterance": "You must be sure not to miss any of the scheduled exams.", "session_id": "doc2dial_1020"}
{"topic_shift": false, "utterance": "hi, good morning. I'm needing some information about my possible health care costs, could you help me?", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "Of course i can help you. VA is committed to providing free health care for conditions related to military service and for veterans with catastrophic disabilities and disability ratings of at least 50%. Besides, it helps those who can't pay for care.", "session_id": "doc2dial_1034"}
{"topic_shift": true, "utterance": "Oh, i see. What can you tell me about these costs ,then?", "session_id": "doc2dial_1034"}
{"topic_shift": true, "utterance": "Are you a veteran, who is looking for free VA health care?", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "No, nothing like that.", "session_id": "doc2dial_1034"}
{"topic_shift": true, "utterance": "Are you looking for help to pay medicine, tests and care?", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "Yeah, that's precisely what i need to know.", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "Good, VA can benefit you setting a fixed amount for you to pay for care, tests or medication. It runs, under the figure of copay, or copayment.", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "It has something to do, if i have a service-connected condition rated by us at 50% or more disabling?", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "Yeah, it will give you priority location and you won't pay anything.", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "Then it can be very useful to do the copayment, right?", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "Well, copay enables you to pay a reduced price for medications and tests.", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "What about if i haven't applied for VA health care yet?", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "Then you should do it, but before check the requirements for eligibility.", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "O.k, i'll check that out. In any case, where can i get more information?", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "You can look for our Veteran copayment video posted on Youtube.", "session_id": "doc2dial_1034"}
{"topic_shift": false, "utterance": "How do i apply for medicare?", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "are you  within three months of age 65 or older and not ready to start your monthly Social Security benefits yet", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "ok great.. you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits later", "session_id": "doc2dial_3623"}
{"topic_shift": true, "utterance": "What if you plan to continue to work?", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "Even if you plan to continue workingyou may still be able to receive some benefits", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "Are you under the full retirement age?", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "we will deduct the excess earnings from your benefits", "session_id": "doc2dial_3623"}
{"topic_shift": true, "utterance": "Can I apply before the age?", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "session_id": "doc2dial_3623"}
{"topic_shift": true, "utterance": "If I do not enroll in both parts a and B can I do so later?", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3623"}
{"topic_shift": false, "utterance": "Good morning. I was hearing the other day about things I'm supposed to do ti repay my student loans and heard bout something called MPN, what's that?", "session_id": "doc2dial_3145"}
{"topic_shift": false, "utterance": "Yes. MPN stands for Master Promissory Note and is a legal document in which you promise to repay your loans plus any accrued interest and fees to the U.S. Department of Education. Besides that main purpose, it also explains your loan's terms and conditions.", "session_id": "doc2dial_3145"}
{"topic_shift": true, "utterance": "Oh isee, so it's a kind of written guarantee, isn't? So, That applies for any type of Loan?", "session_id": "doc2dial_3145"}
{"topic_shift": false, "utterance": "That's right. A MPN can be related to both Subsidized and Unsubsidized Loans alike, which are available to eligible graduate or professional students.", "session_id": "doc2dial_3145"}
{"topic_shift": true, "utterance": "Oh, i see. And that's just for those kinds of loans only?", "session_id": "doc2dial_3145"}
{"topic_shift": false, "utterance": "No, you also have a MPN related to loans from the Direct Plus kind.", "session_id": "doc2dial_3145"}
{"topic_shift": true, "utterance": "Are you clear about who have to pass through this?", "session_id": "doc2dial_3145"}
{"topic_shift": false, "utterance": "No, i'm not so sure about it,", "session_id": "doc2dial_3145"}
{"topic_shift": true, "utterance": "O.k that's fine, we'll just review that in a moment. Are you aware about the time needed to complete a MPN?", "session_id": "doc2dial_3145"}
{"topic_shift": false, "utterance": "Yes, i heard that takes like an hour or so. IS that right?", "session_id": "doc2dial_3145"}
{"topic_shift": true, "utterance": "Oh , by the way, can you tell me about what i need to go ahead with the MPN?", "session_id": "doc2dial_3145"}
{"topic_shift": false, "utterance": "Sure. First, let me correct you in something. Session to complete MPN must go for less than thirty minutes. Regarding on what you'll need, it is imperative than you have your verified username and password for your FSA ID, the school name and address and contact information.", "session_id": "doc2dial_3145"}
{"topic_shift": false, "utterance": "Hi. I'm trying to get information about a technology class.", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "I may be able to help. Are you trying to get a job in the tech world?", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "I'm not at that point yet.", "session_id": "doc2dial_1752"}
{"topic_shift": true, "utterance": "How do I know if I qualify for the Education courses?", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "Well, are you no longer on active duty?", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "I am not on active duty.", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "Do you qualify for financial aid through the GI Bill?", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "Do you have any GI Bill entitlement dates left?", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "Yes, I have several days left.", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "Have you been accepted into a program on the VA list?", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "I have not applied yet.", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "Well, until you apply and get accepted, you are not eligible. I'm sorry. Please check back with us when you are accepted into a program that is a VA approved provider.", "session_id": "doc2dial_1752"}
{"topic_shift": false, "utterance": "what's next after I send the FAFSA application?", "session_id": "doc2dial_2918"}
{"topic_shift": false, "utterance": "You'll get a Student Aid Report and you will need to review it to make sure it is correct and complete.", "session_id": "doc2dial_2918"}
{"topic_shift": true, "utterance": "what else happens when the report is ready?", "session_id": "doc2dial_2918"}
{"topic_shift": false, "utterance": "The school you listed on your FAFSA form will use your information to determine your eligibility for federal and possibly nonfederal financial aid", "session_id": "doc2dial_2918"}
{"topic_shift": false, "utterance": "what do I do if everything is correct after I look it over?", "session_id": "doc2dial_2918"}
{"topic_shift": false, "utterance": "You keep it for your records", "session_id": "doc2dial_2918"}
{"topic_shift": true, "utterance": "what if something was wrong on the report?", "session_id": "doc2dial_2918"}
{"topic_shift": false, "utterance": "Did you find a mistake when you reviewed your SAR?", "session_id": "doc2dial_2918"}
{"topic_shift": false, "utterance": "No, just wondering", "session_id": "doc2dial_2918"}
{"topic_shift": true, "utterance": "where would I go to make corrections if they were needed?", "session_id": "doc2dial_2918"}
{"topic_shift": false, "utterance": "You would need to make any corrections at fafsa.gov", "session_id": "doc2dial_2918"}
{"topic_shift": false, "utterance": "Can you explain what a co-signer is for an Income-Driven Repayment Plan application?", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "A co-signer for an Income-Driver Repayment plan request is the spouse of the applicant.", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "Did they explain to you that you are not obligated as a spouse to repay the loan by co-signing?", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "Yes, that was explained to me.", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "What if the applicant completed an IDR plan request that was not part of a Direct Consolidation Loan Application?", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "He or she will click on \"Income-Driven Repayment Plan Requests\" under \"My Loan Documents\" to find and provide you with the required Reference Number.", "session_id": "doc2dial_2930"}
{"topic_shift": true, "utterance": "Who should complete the co-signer form?", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "If you are the spouse of the applicant, then you should complete the Income-Drive Repayment Plan Request.", "session_id": "doc2dial_2930"}
{"topic_shift": true, "utterance": "Where do I go to click for co-sign code?", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "You should click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate the code.", "session_id": "doc2dial_2930"}
{"topic_shift": true, "utterance": "What do I need to do?", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "You must be logged in with your own unique FSA ID in order to Co-Sign the applicant's IDR Request.", "session_id": "doc2dial_2930"}
{"topic_shift": false, "utterance": "How do I apply for SS as a surviving spouse?", "session_id": "doc2dial_388"}
{"topic_shift": true, "utterance": "You will need to apply for survivors benefits", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "You will need to fill out Widows / Widowers or Surviving Divorced Spouse 's Benefits", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "What other document do I need to apply", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "How do you verity my information", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "Widows / Widowers or Surviving Divorced Spouse 's Benefits", "session_id": "doc2dial_388"}
{"topic_shift": true, "utterance": "Is there a number to apply for benefits?", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "You can call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 .", "session_id": "doc2dial_388"}
{"topic_shift": true, "utterance": "Do I need to file an application for survivors benefits?", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "You generally will not need to file an application for survivors benefits if you are getting benefits on your spouse", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "Should I apply for survivors benefits?", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "you should apply for survivors benefits promptly because , in some cases , benefits may not be retroactive", "session_id": "doc2dial_388"}
{"topic_shift": false, "utterance": "hi, what are the benefits of CHAMPVA", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "Are you the spouse or surviving spouse or a child of a disabled veteran or a deceased veteran?", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "you don't qualify for TRICARE?", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "You can get health insurance through the Department of Veterans Affairs CHAMPVA Health and Civil Medicine. Through this program, we cover the cost of some of your health care services and supplies.", "session_id": "doc2dial_1587"}
{"topic_shift": true, "utterance": "Ok thanks for the information. Another question, when do you consider that a supplier is authorized?", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "When providers perform services within the scope of their license or certification, we consider them authorized.", "session_id": "doc2dial_1587"}
{"topic_shift": true, "utterance": "okay. and what requirements should i meet?", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "Are you the spouse or child of a veteran who has been permanently and totally disabled qualified for a service-connected disability by a VA regional benefits office?", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "very well meets the requirement to obtain medical care through CHAMPVA", "session_id": "doc2dial_1587"}
{"topic_shift": true, "utterance": "who authorizes suppliers?", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "we consider who is authorized.", "session_id": "doc2dial_1587"}
{"topic_shift": false, "utterance": "I came here to find information about protecting my identity. Can you help me with that, please?", "session_id": "doc2dial_3390"}
{"topic_shift": true, "utterance": "Of course. Do you want to reduce your risk of identity theft when applying for aid?", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "Identity theft can occur when criminals access personal data such as names, Social Security numbers, and bank and credit card information. Using the stolen data, the criminal can illegally obtain credit cards, set up mobile phone accounts and more.", "session_id": "doc2dial_3390"}
{"topic_shift": true, "utterance": "I see. And how do I report fraud or identity theft?", "session_id": "doc2dial_3390"}
{"topic_shift": true, "utterance": "Do you want to report financial aid fraud?", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "Yes, that was the plan.", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "A company charging for financial aid advice is not committing fraud unless it doesn't deliver what it promises.", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "Would you like to get more information about financial aid fraud or to report fraud?", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "Then you should contact the Federal Trade Commission and the Consumer Financial Protection Bureau.", "session_id": "doc2dial_3390"}
{"topic_shift": true, "utterance": "I'd also like to change my FSA password. How do I do this?", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "Simply log in to your account using your username and password. Once logged in, change your Account Information in your account settings.", "session_id": "doc2dial_3390"}
{"topic_shift": false, "utterance": "I think I might have been contacted by a scam company.", "session_id": "doc2dial_3384"}
{"topic_shift": true, "utterance": "Did you divulge personal information about your student loan?", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "You I didn't but it looks suspicious and that's just not right.", "session_id": "doc2dial_3384"}
{"topic_shift": true, "utterance": "Would you like to know how Student Loan Debt Relief Companies work?", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "Yes that would be helpful.", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "Student loan debt relief companies are private companies that provide or claim to provide student loan management services for a fee. Often these companies are charging for services you can easily manage yourself.", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "Have\u00a0you stopped paying your loans?", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "No I haven't.", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "There must be companies that I can trust with this, no?", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "Certainly, you can refer to this list of trusted companies that work with ED to provide student loan services.", "session_id": "doc2dial_3384"}
{"topic_shift": true, "utterance": "How can I tell if a company has a good reputation?", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "It is quite difficult due to the fact that many student loan debt relief companies operate under many different names and use many different phone numbers to avoid detection. Some even go as far as to reopen under different names after being sued or shut down.", "session_id": "doc2dial_3384"}
{"topic_shift": false, "utterance": "What can you tell me about CHAMPVA benefits?", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "No. I'm none of that.", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "Do you NOT qualify for TRICARE?", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "No, I do qualify for TRICARE. At least I should.", "session_id": "doc2dial_1593"}
{"topic_shift": true, "utterance": "So what requirements do I need to meet to get health care through CHAMPVA?", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "Are you the spouse or child of a Veteran who's been rated permanently and totally disabled for a service-connected disability by a VA regional benefit office?", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "Are you the surviving spouse or child of a Veteran who died from a VA-rated service-connected disability then?", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "Yes, my father died in the line of service.", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "You can only get health care through CHAMPVA if you don't qualify for TRICARE.", "session_id": "doc2dial_1593"}
{"topic_shift": false, "utterance": "Hello, I would like to have more information about Student Loans", "session_id": "doc2dial_2924"}
{"topic_shift": true, "utterance": "of course I will share a link for you to have more information", "session_id": "doc2dial_2924"}
{"topic_shift": false, "utterance": "have you received a student loan?", "session_id": "doc2dial_2924"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2924"}
{"topic_shift": true, "utterance": "and what information is there to know the federal subsidies?", "session_id": "doc2dial_2924"}
{"topic_shift": false, "utterance": "Watch this video to learn about federal grants, loans and work: studying jobs and how they can help you finance your education. Subtitles available in English and Spanish; just start the video and click on the CC symbol at the bottom.", "session_id": "doc2dial_2924"}
{"topic_shift": true, "utterance": "and where does the financial aid come from?", "session_id": "doc2dial_2924"}
{"topic_shift": false, "utterance": "Financial aid may come from federal, state, school, and private sources to help you pay for college or career school.", "session_id": "doc2dial_2924"}
{"topic_shift": true, "utterance": "and what else can i see?", "session_id": "doc2dial_2924"}
{"topic_shift": false, "utterance": "You can see the accessible version wmv", "session_id": "doc2dial_2924"}
{"topic_shift": true, "utterance": "And what about the scholarships?", "session_id": "doc2dial_2924"}
{"topic_shift": false, "utterance": "Many private and non-profit organizations offer scholarships to help students pay for college or vocational school. Sometimes based on academic merit, talent, or a particular area of study, this type of free money can make a real difference by helping you manage your education expenses.", "session_id": "doc2dial_2924"}
{"topic_shift": false, "utterance": "Hello there, greetings. I've been told that i must create an account on this page My Social Security, in order to manage some benefits, Is that mandatory?", "session_id": "doc2dial_377"}
{"topic_shift": true, "utterance": "Are you experiencing issues with account creation or you simply, don't want to create one  online?", "session_id": "doc2dial_377"}
{"topic_shift": false, "utterance": "Yes i'm having problems to create an account.", "session_id": "doc2dial_377"}
{"topic_shift": false, "utterance": "If you're having problems, you may still create an account  in person by visiting your local Social Security office.", "session_id": "doc2dial_377"}
{"topic_shift": true, "utterance": "Um, so you are telling me that i'll have to get into that online thing anyway, huh. Ok then, Is there any way to improve that account's security? IT changes anything inside?", "session_id": "doc2dial_377"}
{"topic_shift": false, "utterance": "You don't have to worry too much. You can always disable extra security whenever you want. The only change would be an extra security code provided by us for you to log in. All the other details remain the same.", "session_id": "doc2dial_377"}
{"topic_shift": true, "utterance": "OK, i suppose that's good to know that. To confirm, if i'm unable to create an account on my own, i go to the social security office,right?", "session_id": "doc2dial_377"}
{"topic_shift": false, "utterance": "That's correct. That what you should do.", "session_id": "doc2dial_377"}
{"topic_shift": true, "utterance": "I heard about something called phishing, could you tell me more about it.", "session_id": "doc2dial_377"}
{"topic_shift": false, "utterance": "For that, you can go to OnGuard Online section.", "session_id": "doc2dial_377"}
{"topic_shift": true, "utterance": "Ok, i'll check it out later. say if i see any suspicious link, how do i verify that?", "session_id": "doc2dial_377"}
{"topic_shift": false, "utterance": "That's simple. Just hover over the link with your mouse until a text appears with the web address and be sure it ends in .gov/..For example: https://www,ssa.gov/myaccount/", "session_id": "doc2dial_377"}
{"topic_shift": false, "utterance": "I need to know what I can do to pay for course materials if I don't have any money.", "session_id": "doc2dial_3409"}
{"topic_shift": true, "utterance": "Of course. Would you like to know when schools that participate in federal student aid programs must provide a way for you to obtain your books and supplies by the seventh day of the term?", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "Then I'm afraid that schools which participate in federal student aid programs do NOT need to provide a way for you to obtain your books and supplies.", "session_id": "doc2dial_3409"}
{"topic_shift": true, "utterance": "What if my school provides me financial aid?", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "Sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance.", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "Well, that doesn't help me solve my issue. Is there any way to get course materials for less money?", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "Your options for course material formats will vary by school, instructor, and course, so learning what your options are and knowing about any cost-reduction initiatives your school may have can result in significant savings.", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "But what if I need new textbooks?", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "Even then you may be able to save money by shopping around.", "session_id": "doc2dial_3409"}
{"topic_shift": false, "utterance": "Good evening, I came here to have some questions about the voter registration application answered.", "session_id": "doc2dial_2717"}
{"topic_shift": true, "utterance": "Of course. Would you like to know if you're eligible to register to vote in New York State?", "session_id": "doc2dial_2717"}
{"topic_shift": false, "utterance": "Yes. That'd be great.", "session_id": "doc2dial_2717"}
{"topic_shift": false, "utterance": "To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.", "session_id": "doc2dial_2717"}
{"topic_shift": true, "utterance": "That's good to know. Can you suggest a random topic?", "session_id": "doc2dial_2717"}
{"topic_shift": false, "utterance": "More info.", "session_id": "doc2dial_2717"}
{"topic_shift": true, "utterance": "Is there a way to update my voter registration without changing my DMV records?", "session_id": "doc2dial_2717"}
{"topic_shift": false, "utterance": "Yes. For this you must complete the New York State Voter Registration Form on the New York State Board of Elections website and mail it to your County Board of Elections.", "session_id": "doc2dial_2717"}
{"topic_shift": true, "utterance": "And what should I do if I have waited almost 2 months for a response and haven't gotten anything?", "session_id": "doc2dial_2717"}
{"topic_shift": false, "utterance": "In that case you should contact them at the phone number or address provided on the New York State Board of Elections website.", "session_id": "doc2dial_2717"}
{"topic_shift": true, "utterance": "One final question: how do I know what my voter registration status is?", "session_id": "doc2dial_2717"}
{"topic_shift": false, "utterance": "The NYS Board of Elections provides a website for New York State residents to check their voter registration status.", "session_id": "doc2dial_2717"}
{"topic_shift": false, "utterance": "can you give me details of VA Individual Unemployability if you can't work", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "If you can t work because of a disability related to your service in the military a service - connected disability", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "I do not have a service-related disability", "session_id": "doc2dial_1578"}
{"topic_shift": true, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "You have at least 1 service - connected disability rated at 60 % or more disabling , or 2 or more service - connected disabilities with at least 1 rated at 40 % or more disabling and a combined rating of 70 % or more", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "You can t hold down a steady job that supports you financially known as substantially gainful employment because of your service - connected disability", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "Yes You may be able to get disability benefits", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "In certain cases for example", "session_id": "doc2dial_1578"}
{"topic_shift": false, "utterance": "What information can you give me about a sporting license?", "session_id": "doc2dial_2071"}
{"topic_shift": true, "utterance": "You can request the information from the DMV.", "session_id": "doc2dial_2071"}
{"topic_shift": false, "utterance": "Do you have proof of having the license?", "session_id": "doc2dial_2071"}
{"topic_shift": false, "utterance": "Yes, I can provide it.", "session_id": "doc2dial_2071"}
{"topic_shift": false, "utterance": "There is a fee for the driver holders.", "session_id": "doc2dial_2071"}
{"topic_shift": true, "utterance": "Can I customize a plate?", "session_id": "doc2dial_2071"}
{"topic_shift": false, "utterance": "Yes, there's a catalog that shows the pictures.", "session_id": "doc2dial_2071"}
{"topic_shift": true, "utterance": "Is there an additional fee?", "session_id": "doc2dial_2071"}
{"topic_shift": false, "utterance": "Yes there's an annual fee and a renewal fee.", "session_id": "doc2dial_2071"}
{"topic_shift": true, "utterance": "Will it take long?", "session_id": "doc2dial_2071"}
{"topic_shift": false, "utterance": "You can pay a fee and get it immediately or wait for the renewal.", "session_id": "doc2dial_2071"}
{"topic_shift": true, "utterance": "How much does it cost?", "session_id": "doc2dial_2071"}
{"topic_shift": false, "utterance": "Some fees are waived for first timers.", "session_id": "doc2dial_2071"}
{"topic_shift": false, "utterance": "Hello there. I need some help. I've been looking at that Benefits Planner for survivors and I can't make sense out of many things.", "session_id": "doc2dial_411"}
{"topic_shift": false, "utterance": "It would be my pleasure to help you. You should know that when a person dies, we will be notified immediately, so you can not report a death or apply for survivors benefits online.", "session_id": "doc2dial_411"}
{"topic_shift": false, "utterance": "Did you want to report a death or to apply for benefits?", "session_id": "doc2dial_411"}
{"topic_shift": false, "utterance": "No, I have no death to report. I'm just looking for information.", "session_id": "doc2dial_411"}
{"topic_shift": false, "utterance": "My question is if I have to apply for survivors benefits or if I automatically get survivors status.", "session_id": "doc2dial_411"}
{"topic_shift": false, "utterance": "Unfortunately you can't apply for survivors benefits online, we automatically receive a report when a person dies.", "session_id": "doc2dial_411"}
{"topic_shift": true, "utterance": "Do you want to know more about the process of reporting a death?", "session_id": "doc2dial_411"}
{"topic_shift": false, "utterance": "Nah, no need for that. I just wanted some information, that's all.", "session_id": "doc2dial_411"}
{"topic_shift": true, "utterance": "Would you perhaps like to know about which documents you need to apply for benefits?", "session_id": "doc2dial_411"}
{"topic_shift": false, "utterance": "No, no. I'm good. Thank you for your time.", "session_id": "doc2dial_411"}
{"topic_shift": false, "utterance": "How much are the fees to register?", "session_id": "doc2dial_2065"}
{"topic_shift": true, "utterance": "Hello! I can help you with  that Residents of New York City and several counties in New York State must pay a vehicle use tax when they register a passenger vehicle or renew a passenger vehicle registration", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "What If I live outside of it?", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business ,  complete form UT-11C", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business , complete form UT-11C", "session_id": "doc2dial_2065"}
{"topic_shift": true, "utterance": "About how much are the fees?", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "I will happy to assist you with this. The chart shows the use taxes for all original registrations and renewals by the weight of the vehicle", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "Is there a place to read more information?", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "If you have any questions about the taxes, ask the city or county where you reside.", "session_id": "doc2dial_2065"}
{"topic_shift": true, "utterance": "Do I need to pay if I live in Manhatton?", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "Supplemental MCTD fee - $ 50 for two years $ 25 per yea", "session_id": "doc2dial_2065"}
{"topic_shift": false, "utterance": "What do I need to know about this?", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "Disability is a subject you may read about in the newspaper , but not think of as something that might actually happen to you", "session_id": "doc2dial_405"}
{"topic_shift": true, "utterance": "Can it be my only income?", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "The Social Security disability insurance program pays benefits to you and certain family members if you worked long enough and paid Social Security taxes", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "IS it for everyone?", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "] the medical requirements are the same under both programs and disability is determined by the same process .", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "What info are you gonna ask?", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "we ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rule", "session_id": "doc2dial_405"}
{"topic_shift": true, "utterance": "When does coverage start", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "what happens if you go back to work", "session_id": "doc2dial_405"}
{"topic_shift": true, "utterance": "Do I need an attorney?", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "If you are an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "If you are an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application", "session_id": "doc2dial_405"}
{"topic_shift": false, "utterance": "I need information about planning for retirement benefits.", "session_id": "doc2dial_363"}
{"topic_shift": true, "utterance": "Do you have delayed retirement credits?", "session_id": "doc2dial_363"}
{"topic_shift": false, "utterance": "No, I don't think so.", "session_id": "doc2dial_363"}
{"topic_shift": true, "utterance": "If Do you need information about delayed retirement increases?", "session_id": "doc2dial_363"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_363"}
{"topic_shift": true, "utterance": "Would you like more information on retirement benefits?", "session_id": "doc2dial_363"}
{"topic_shift": false, "utterance": "No, I need help with planning for retirement.", "session_id": "doc2dial_363"}
{"topic_shift": false, "utterance": "What's the best age to retire?", "session_id": "doc2dial_363"}
{"topic_shift": false, "utterance": "There is no one age that is best for everyone, but we can provide you with information to help you decide what is the right age for you.", "session_id": "doc2dial_363"}
{"topic_shift": false, "utterance": "What should I be considering?", "session_id": "doc2dial_363"}
{"topic_shift": false, "utterance": "One thing to consider is whether or not you will have medicare beneficiaries.", "session_id": "doc2dial_363"}
{"topic_shift": false, "utterance": "Hello there, I have some questions about selling a retail vehicle. Can you answer them, please?", "session_id": "doc2dial_2703"}
{"topic_shift": true, "utterance": "Of course. Some exceptions allow you to use a Salvage Certificate MV-907A to sell a vehicle as \"junk\". The DMV can not issue a title certificate or a registration to a junk vehicle or a salvage vehicle that is rebuilt unless the vehicle passes a salvage vehicle examination.", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "Is a title certificate issued?", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "Yes, there is one.", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "Then it will receive a brand that displays \"REBUILT SALVAGE: NY\".", "session_id": "doc2dial_2703"}
{"topic_shift": true, "utterance": "Do you need me to give you the selling price?", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "No, the selling price is not required on form MV-50 when a vehicle is sold wholesale.", "session_id": "doc2dial_2703"}
{"topic_shift": true, "utterance": "Good to know. What can you tell me about the warranty of vehicles being sold?", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "These terms refer to the warranties described by the Office of the Attorney General website: www.ag.ny.gov in the 'Lemon Law'. The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.", "session_id": "doc2dial_2703"}
{"topic_shift": true, "utterance": "I understand. And how do I get a surety bond?", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "For this you must contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.", "session_id": "doc2dial_2703"}
{"topic_shift": true, "utterance": "How do I know what bond amount is needed?", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.", "session_id": "doc2dial_2703"}
{"topic_shift": true, "utterance": "One final question, if I may: where can I find some more information about record keeping for dealers?", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "The best source of information is the NY State Dealers & Transporters Regulations (CR-78).", "session_id": "doc2dial_2703"}
{"topic_shift": false, "utterance": "Hello I need information about How to Access my VA life insurance policy online", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "do you have VA life insurance?", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "If you have VA life insurance, the easiest way to manage your policy is online.", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "What can I use the online portal for?", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "You can use your online portal to:\u00a0\u00a0 check the status of your policy to make sure it is up to date\u00a0\u00a0 Pay your premium the amount you will pay each month to keep your coverage s\u00a0\u00a0\u00a0 Learn about your plan and renewal options.", "session_id": "doc2dial_1222"}
{"topic_shift": true, "utterance": "and How do I access my policy?", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "Access your policy online through the Prudential Insurance Company of America Service Member Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "what kind of benefits does it provide?", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "Prudential works with us to provide SGLI and VGLI benefits to service members and veterans.", "session_id": "doc2dial_1222"}
{"topic_shift": true, "utterance": "What should I do to ensure my coverage?", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "Pay your premium the amount you will pay each month to keep your coverage", "session_id": "doc2dial_1222"}
{"topic_shift": false, "utterance": "Good day. Can you tell me about the different types of counseling, please?", "session_id": "doc2dial_3435"}
{"topic_shift": true, "utterance": "Of course. Do you want to know more about entrance counseling?", "session_id": "doc2dial_3435"}
{"topic_shift": false, "utterance": "No, I already know that type.", "session_id": "doc2dial_3435"}
{"topic_shift": true, "utterance": "Do you want to know more about financial awareness counseling?", "session_id": "doc2dial_3435"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_3435"}
{"topic_shift": false, "utterance": "Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances.", "session_id": "doc2dial_3435"}
{"topic_shift": true, "utterance": "Seems useful. I changed my mind. What do you have about entrance counseling?", "session_id": "doc2dial_3435"}
{"topic_shift": false, "utterance": "Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.", "session_id": "doc2dial_3435"}
{"topic_shift": true, "utterance": "What can you tell me about TEACH grant counseling?", "session_id": "doc2dial_3435"}
{"topic_shift": false, "utterance": "Well, you can complete TEACH Grant Initial and Subsequent Counseling.", "session_id": "doc2dial_3435"}
{"topic_shift": true, "utterance": "Alright then. Finally, how do I begin my exit counseling session?", "session_id": "doc2dial_3435"}
{"topic_shift": false, "utterance": "Simply log in to start your exit counseling session.", "session_id": "doc2dial_3435"}
{"topic_shift": false, "utterance": "I need to know if I qualify for a low-interest student loan.", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "I can help you with that. Low interest loans for students are based on their financial need.", "session_id": "doc2dial_3353"}
{"topic_shift": true, "utterance": "Can I qualify if I'm enrolled in a two year associate degree program?", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "Absolutely, but the maximum period that you can receive Direct Subsidized Loans is three years.", "session_id": "doc2dial_3353"}
{"topic_shift": true, "utterance": "What a Direct Subsidized Loan be beneficial for me, if I'm only going to school part time?", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "Yes, this would be a good choice for you. Direct Subsidized Loans are also great for those who enter a period of deferment of their loan payments.", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "Who is eligible for a Direct Subsidized Loan?", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "These loans are for undergraduate students with financial need.", "session_id": "doc2dial_3353"}
{"topic_shift": true, "utterance": "How will I be contacted after I receive the loan?", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "Have you received a Direct Loan?", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "Yes, I will be.", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "Great. You will be contacted by your loan servicer. This is also who you will be repaying your loan to.", "session_id": "doc2dial_3353"}
{"topic_shift": false, "utterance": "Hello? Can any of you folks tell me what to do if I got exposed to that nasty agent orange?", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "Of course. Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "No, I didn't.", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "Did you serve in or near the Korean Demilitarized Zone during the Vietnam Era?", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "Yes, I've been stationed in Korea. Met my wife there.", "session_id": "doc2dial_1544"}
{"topic_shift": true, "utterance": "Can I somehow get disability benefits from you folks?", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "Yes, you may be able to get disability benefits if the below descriptions are true for you.", "session_id": "doc2dial_1544"}
{"topic_shift": true, "utterance": "Well, I served in Korea. Is that one of the requirements?", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "Yes. You may have had contact with Agent Orange, an herbicide the U.S. military used to clear plants and trees during the war. We refer to this as having a presumption of contact.", "session_id": "doc2dial_1544"}
{"topic_shift": true, "utterance": "Oh boy. What other conditions do I have to meet to get disability benefits?", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "Do you have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "No, not that I know of.", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "I'm afraid you aren't able to get disability benefits then. I'm sorry.", "session_id": "doc2dial_1544"}
{"topic_shift": false, "utterance": "If I can't get VA dental care benefits, can I get help buying dental insurance?", "session_id": "doc2dial_1550"}
{"topic_shift": true, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "Are you signed up for VA health careApply now?", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "Are you signed up for our Civilian Health and Medical Program also called CHAMPVA , a health insurance program for dependents of Veterans?", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "You are able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "great", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "can I help you with anything else?", "session_id": "doc2dial_1550"}
{"topic_shift": true, "utterance": "What if I got a dental award letter from VBA dated before 1955 stating that my dental conditions aren't compensable?", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "[39] then you are no longer eligible for Class II outpatient dental treatment .s   [40] This is because of Public Law 83 , which was enacted June 16 , 1955 , and which amended Veterans eligibility for outpatient dental services", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "what if I'm in Class IIB?", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "You may qualify for : A one - time course of dental care that a VA dental care provider concludes you need to achieve at least one of the goals listed below .   [67] The dental care must be needed to :     [68] Relieve your pain , [69] or     [70] Help you get a job , [71] or   [72] Treat your moderate , severe , or complicated and severe gingival and periodontal conditions gum infections that can lead to pain , swelling , and bone and tooth loss if not treated", "session_id": "doc2dial_1550"}
{"topic_shift": false, "utterance": "How can I learn passenger wehicle taxes and fees", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "You can use charts", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "And if this is the original registration of your vehicle, you must pay some addition fees.", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "Can you explain", "session_id": "doc2dial_2059"}
{"topic_shift": true, "utterance": "For example If I reside outside New York City, will I pay at both place?", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "No. If you reside outside New York City and you are exempt from the vehicle use tax in the county where you reside or have a business", "session_id": "doc2dial_2059"}
{"topic_shift": true, "utterance": "What are New York City places", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island) Vehicle use tax - $ 30 for two years $ 15 per year. And Supplemental MCTD fee - $ 50 for two years $ 25 per year", "session_id": "doc2dial_2059"}
{"topic_shift": true, "utterance": "*And I again want to turn Registration fee chart. Exactly what is on the chart?", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "The chart shows the 2 year fee by vehicle weight", "session_id": "doc2dial_2059"}
{"topic_shift": true, "utterance": "null", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "and I just told you a little bit about the fees", "session_id": "doc2dial_2059"}
{"topic_shift": true, "utterance": "Should I pay to renew a passenger vehicle registration as well", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "Yes. You must pay to register and renew.", "session_id": "doc2dial_2059"}
{"topic_shift": false, "utterance": "Hello there. What can you tell me about repaying the loan in full?", "session_id": "doc2dial_3347"}
{"topic_shift": true, "utterance": "Well, a third option for getting out of default is to repay the full amount of your defaulted student loan.", "session_id": "doc2dial_3347"}
{"topic_shift": false, "utterance": "What if I don't have my loan holders contact information to make a payment?", "session_id": "doc2dial_3347"}
{"topic_shift": false, "utterance": "Simply log in and select \"view loan servicer details\".", "session_id": "doc2dial_3347"}
{"topic_shift": true, "utterance": "How can I get help with my defaulted loan?", "session_id": "doc2dial_3347"}
{"topic_shift": false, "utterance": "Do you need help with your defaulted loan?", "session_id": "doc2dial_3347"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3347"}
{"topic_shift": false, "utterance": "Then you will need to contact the holder of your defaulted loan. Find out who holds your loan by logging in and selecting \"view loan servicer details\". Remember: StudentAid.gov does not include information about any private student loans you may have received.", "session_id": "doc2dial_3347"}
{"topic_shift": true, "utterance": "What if consolidate a defaulted loan?", "session_id": "doc2dial_3347"}
{"topic_shift": false, "utterance": "In that case the record of the default as well as late payments reported before the loan went into default will remain in your credit history. Late payments will remain on your credit report for seven years from when they were first reported. It's important that you fully understand loan rehabilitation and loan consolidation before making your decision.", "session_id": "doc2dial_3347"}
{"topic_shift": true, "utterance": "Sounds good. Can I also reconsolidate a defaulted FFEL Consolidation Loan?", "session_id": "doc2dial_3347"}
{"topic_shift": false, "utterance": "Yes, you may reconsolidate a defaulted FFEL Consolidation Loan without including any additional loans in the consolidation, but only if you agree to repay the new Direct Consolidation Loan under an income-driven repayment plan.", "session_id": "doc2dial_3347"}
{"topic_shift": false, "utterance": "I need help with retirement benefits.", "session_id": "doc2dial_439"}
{"topic_shift": true, "utterance": "Are you divorced?", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "No, I'm currently married.", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "If I work and am eligible, how does it affect benefits?", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "We have a calculator you can put your information in to see how payments would be affected.", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "It shows what happens to benefit payments if I still want to work?", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "Yes, it will show you what the numbers will look like.", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "Is there a limit as to how much I can earn if I work?", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "Yes, the retirement benefit earnings limit applies.", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "Should I apply for benefits on my records or my ex's?", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "We pay yours first, and if your ex's is higher, we add the difference.", "session_id": "doc2dial_439"}
{"topic_shift": false, "utterance": "Is there a way to estimate my aid I could get?", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "Do you want to estimate your federal student aid, but are not ready to actually apply for the aid?", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "No, that is not the case.", "session_id": "doc2dial_3421"}
{"topic_shift": true, "utterance": "Can you give me an info about the questions I would need to answer on FAFSA4caster?", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "You answer such things as financial and other questions that will help estimate your federal student aid eligibility and most questions are easy.", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "What would be the best way to get the most accurate estimation?", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "It would be best to answer all the questions on FAFSA4caster, even if it is just an estimate to get the most accurate estimation.", "session_id": "doc2dial_3421"}
{"topic_shift": true, "utterance": "How would the information provided by FAFSA4caster to displayed?", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "Did you complete all the relevant questions in the FAFSA4caster?", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "Yes, I have completed all the questions.", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "The screen should display a worksheet to help you determine the net cost of attending college.", "session_id": "doc2dial_3421"}
{"topic_shift": false, "utterance": "Hey there, i have been reading some information about veteran's health care and i know there are some health care centers for us, but i think there is more. I'm right?", "session_id": "doc2dial_1236"}
{"topic_shift": true, "utterance": "You are not mistaken. As veteran, you may get care in any of the following: a VA outpatient clinic or in a mobile Vet Center.", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "Are you distant from a veterans medical center?", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "Yeah, i would need to take the road for a while to get ot the nearest facility.", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "Do not worry. If that's your case, Veterans affairs may pay for emergency care in a non.VA setting. In any case, you have to be sure to contact the nearest VA medical center asking to talk with the patient transfer or patient administrator representative.", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "O.k,o.k, i'll keep that in mind. What would i need to be able to use all this?", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "First of all, you need to be enrolled in Veterans health and have received care from us sometime in the previous 24 months.", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "That's pretty nice from you. If i need mor information, where should i look at?", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "If you still have doubts or just want to know more, contact your local veterans medical center via a call, requesting enrollment coordinator to talk.", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "This maybe won't happen, but what aobut if i go outside the U.S?", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "Then you'll need to sign up for Foreign Medical Program.", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "Umm ok. If i need to change my address, what should i do?", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "Call us at 877-222 VETS.", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "If i need more information, where?", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "Contact your care team then.", "session_id": "doc2dial_1236"}
{"topic_shift": false, "utterance": "I need help with retirement benefits.", "session_id": "doc2dial_438"}
{"topic_shift": true, "utterance": "Are you and your spouse divorced?", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "Not currently.", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "Is there a limit if I'm still working?", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "Yes, the benefit earnings limit still applies.", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "If I'm eligible for benefits for me and my ex-spouse, which do I get?", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "Your retirement benefits would be paid first.", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "What if my ex's benefits are higher?", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "You'll get the difference, so the combination is equal to the higher amount.", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "What if my ex re-married?", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "There ways to qualify even if they re-married.", "session_id": "doc2dial_438"}
{"topic_shift": false, "utterance": "Hey there, I need to know a few things about loan consolidation.", "session_id": "doc2dial_3346"}
{"topic_shift": true, "utterance": "Of course. Another option for getting out of default is to consolidate your defaulted federal student loan into a Direct Consolidation Loan. Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan.", "session_id": "doc2dial_3346"}
{"topic_shift": false, "utterance": "Would you like to know how to consolidate a defaulted federal student loan into a new Direct Consolidation Loan?", "session_id": "doc2dial_3346"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_3346"}
{"topic_shift": true, "utterance": "I'd like to know something else. What can you tell me about repayment in full?", "session_id": "doc2dial_3346"}
{"topic_shift": false, "utterance": "Well, a third option for getting out of default is to repay the full amount of your defaulted student loan.", "session_id": "doc2dial_3346"}
{"topic_shift": true, "utterance": "What if I want to consolidate a defaulted plus loan that I got for my son's education?", "session_id": "doc2dial_3346"}
{"topic_shift": false, "utterance": "The only income-driven plan you can choose is the Income-Contingent Repayment Plan (ICR).", "session_id": "doc2dial_3346"}
{"topic_shift": false, "utterance": "Ah, I see. So what do I need to do to reconsolidate a defaulted direct consolidation loan then?", "session_id": "doc2dial_3346"}
{"topic_shift": false, "utterance": "You must also include at least one other eligible loan in the consolidation in addition to meeting one of two requirements.", "session_id": "doc2dial_3346"}
{"topic_shift": true, "utterance": "Makes sense, but how can I rehabilitate a defaulted Federal Perkins Loan?", "session_id": "doc2dial_3346"}
{"topic_shift": false, "utterance": "For this you must make a full monthly payment each month, within 20 days of the due date, for nine consecutive months. Your required monthly payment amount is determined by your loan holder. We can help you find out where to go for information about your Perkins Loan.", "session_id": "doc2dial_3346"}
{"topic_shift": false, "utterance": "How do I apply for handicap parking?", "session_id": "doc2dial_2058"}
{"topic_shift": true, "utterance": "You cannot apply for a space on streets of New York but can use vehicle plates for people with disabilities.", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "You can call or visit the NYC Department of Transportion website for more info.", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "So I can call or visit website.", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_2058"}
{"topic_shift": true, "utterance": "Is the laws governing handicapped parking spaces?", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "Yes, state county or local law enforcement are authorized.", "session_id": "doc2dial_2058"}
{"topic_shift": true, "utterance": "What do I need to submit for handicap license plates?", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "A copy of a medical certification from a doctor.", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "Where can I apply?", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "At any state or county motor vehicle office.", "session_id": "doc2dial_2058"}
{"topic_shift": true, "utterance": "What qualifies?", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "Use of portable oxygen, legal blindness is 2.", "session_id": "doc2dial_2058"}
{"topic_shift": false, "utterance": "Hello, I wanted to know which dental care benefits I can use as a veteran.", "session_id": "doc2dial_1551"}
{"topic_shift": true, "utterance": "Of course. First we need to find out your benefits class and the dental benefits you may qualify for.", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "Are you being paid at the 100 % disabling rate based on a temporary rating for a reason such as a long stay in the hospital or rehab care?", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "No, I'm not receiving any payments.", "session_id": "doc2dial_1551"}
{"topic_shift": true, "utterance": "So can I apply for those benefits?", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "Yes, you can apply for benefits.", "session_id": "doc2dial_1551"}
{"topic_shift": true, "utterance": "But what are the conditions I need to meet? There's no point in applying if my application gets rejected due to that.", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "Are you signed up for VA health care?", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "Are you signed up for our Civilian Health and Medical Program also called CHAMPVA , a health insurance program for dependents of Veterans?", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "Yes, I've been in champva for a while now.", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "In that case, you may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program, VADIP, if you meet at least one of the requirements.", "session_id": "doc2dial_1551"}
{"topic_shift": false, "utterance": "can you help me so I know where I can get medical care from the VA?", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "Have you signed up for VA health care?", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "no, but I am going to", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "what will they do for me?", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "Once you sign up for VA health care you become part of the country\u2019s largest integrated health care system. We serve nearly 9 million Veterans each year.", "session_id": "doc2dial_1237"}
{"topic_shift": true, "utterance": "will you provide services if I am outside of the U.S. or do I have to come back to get care?", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "We will pay for certain health care services received in foreign countries but you will need to sign up for the Foreign Medical Program", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "do you have urgent care clinics here in the U.S. or is it all hospitals?", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "You can use clinics that are part of our community provider network, but you will need to be enrolled in VA health care and have received care from us within the past 24 months.", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "If I need medical care while traveling is it the same as that foreign program you named?", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "If you need care while traveling you should let us know in advance so we can plan for your care. Please give us at least 4 to 6 weeks notice if possible", "session_id": "doc2dial_1237"}
{"topic_shift": false, "utterance": "I am confused about the student loan repayment process, can you help me?", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "Don't let the student loan repayment process overwhelm you. I recommend that you use a checklist to help you manage and pay your federal student loans.", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "do you want to do the checklist?", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "yes I would like it", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "This list will help you make payments and determine which payment plan is best for you. And you'll know what to do if you're having trouble making payments or think you might be eligible for loan forgiveness.", "session_id": "doc2dial_3420"}
{"topic_shift": true, "utterance": "With this list can I see plans that will have a refund of up to 20 or 25 years?", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "yes but if it is not fully refunded within that time the remaining balance will be forgiven.", "session_id": "doc2dial_3420"}
{"topic_shift": true, "utterance": "If you fail to pay the full amount due on time or if you start to miss payments, including one, will your loan be considered delinquent?", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "yes and you may be charged late fees", "session_id": "doc2dial_3420"}
{"topic_shift": true, "utterance": "using Loan Simulator. If I want to pay my loans quickly and I want to afford it, what can I do?", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "you must select the standard Payment Plan", "session_id": "doc2dial_3420"}
{"topic_shift": true, "utterance": "When I sign up, what benefit does my payment have automatically taken from your bank account every month?", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "The benefits it represents is that it will help you keep up with your payments, and as an added bonus, you can get an interest rate deduction of 0.25% if you have direct loans.", "session_id": "doc2dial_3420"}
{"topic_shift": false, "utterance": "I would like to know what types of counseling are there.", "session_id": "doc2dial_3434"}
{"topic_shift": true, "utterance": "Of course. Do you want to learn more about entrance counseling?", "session_id": "doc2dial_3434"}
{"topic_shift": false, "utterance": "Yes, that'd be nice.", "session_id": "doc2dial_3434"}
{"topic_shift": false, "utterance": "Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student.", "session_id": "doc2dial_3434"}
{"topic_shift": true, "utterance": "What if I'm looking for TEACH grant counseling instead?", "session_id": "doc2dial_3434"}
{"topic_shift": false, "utterance": "Then you can complete TEACH Grant Initial and Subsequent Counseling.", "session_id": "doc2dial_3434"}
{"topic_shift": true, "utterance": "And what about financial awareness counseling?", "session_id": "doc2dial_3434"}
{"topic_shift": false, "utterance": "Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances.", "session_id": "doc2dial_3434"}
{"topic_shift": true, "utterance": "I see. What if PLUS credit counseling is completed voluntarily?", "session_id": "doc2dial_3434"}
{"topic_shift": false, "utterance": "If PLUS Credit Counseling is completed voluntarily and you are determined to have an adverse credit history by the U.S. Department of Education within 30 days of PLUS Credit Counseling completion,\u00a0your PLUS Credit Counseling requirement will be considered to be fulfilled.", "session_id": "doc2dial_3434"}
{"topic_shift": true, "utterance": "Well, what can you tell me about exit counseling?", "session_id": "doc2dial_3434"}
{"topic_shift": false, "utterance": "Exit Counseling is required when you graduate, leave school, or drop below half-time enrollment. Exit counseling provides important information to prepare you to repay your federal student loan.", "session_id": "doc2dial_3434"}
{"topic_shift": false, "utterance": "Hello I need information about How to Access my VA life insurance policy online", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "do you have VA life insurance?", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1223"}
{"topic_shift": true, "utterance": "How do I access my policy?", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "If you have a VA life insurance policy with a file number that begins with V, RH, J, RS, K or W or you want to apply for the service - life insurance for disabled people life insurance for veterans who have to be disabled As a result of serving in the military, access your policy online through VA. Find your policy through VA", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "What do I do if I have a VGLI Life Insurance policy?", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "If this is the case, access your policy online through the Prudential Insurance Company of America Service Members Group Life Insurance Office. Prudential works with us to provide SGLI and VGLI benefits to service members and veterans. Find your policy through Prudential Insurance Company of America", "session_id": "doc2dial_1223"}
{"topic_shift": true, "utterance": "and how is the easiest way to administer my policy?", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "the easiest way to manage your policy is online. You can use their online portal for that purpose", "session_id": "doc2dial_1223"}
{"topic_shift": true, "utterance": "and where can i find my policy?", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "Find your policy through Prudential Insurance Company of America", "session_id": "doc2dial_1223"}
{"topic_shift": true, "utterance": "and what things will the online portal allow me to do?", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "You can use your online portal to:\u00a0\u00a0\u00a0 Check the status of your policy to make sure it is up to date.\u00a0\u00a0 Pay your premium the amount you will pay each month to keep your coverage\u00a0\u00a0 Learn about your plan and renewal options.", "session_id": "doc2dial_1223"}
{"topic_shift": false, "utterance": "can you give me details of Agent Orange exposure in Vietnam or Korea", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "Did you serve in Vietnam , including aboard a vessel on the inland waterways or within the 12-mile territorial seas ?", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era ?", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "you may have had contact with Agent Orange , an herbicide the U.S. military used to clear plants and trees during the war . We refer to this as having a presumption of contact . Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange .s", "session_id": "doc2dial_1545"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "session_id": "doc2dial_1545"}
{"topic_shift": true, "utterance": "If you served in either of these locations", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "you may have had contact with Agent Orange , an herbicide the U.S. military used to clear plants and trees during the war .", "session_id": "doc2dial_1545"}
{"topic_shift": true, "utterance": "What if I need help filing my claim?", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "You can get help from us in one of these ways :Call 800 - 827 - 1000 or TTY 800 - 877 - 8339 ,Go to your nearest VA regional benefit office ,", "session_id": "doc2dial_1545"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "You ll need to file a claim for disability compensation", "session_id": "doc2dial_1545"}
{"topic_shift": false, "utterance": "Have a good day. I been searching information about the loans how they help students.", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "Sure, this s avery important part for students this days. Students may be eligible to receive subsidized and unsubsidized loans based on their financial needs.", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "And what are this loans?", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "The loans in both forms, are federal aid to help students to cover cost of higher education at a four year college or university, community college, or trade, career or technical school.", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "And who is in charge of this?", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "The u.s. department of education is the one who offers eligibility.", "session_id": "doc2dial_3352"}
{"topic_shift": true, "utterance": "And when do I have to start paying this loan?", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "After you graduate or leave the school, you need to start paying back the loan. Are you already graduated?", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_3352"}
{"topic_shift": true, "utterance": "What happens, if I'm a dependent student of my parents and they are not eligible for a direct plus loan?", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "If that's the case, you may be able to receive additional direct unsubsidize loan funds.", "session_id": "doc2dial_3352"}
{"topic_shift": false, "utterance": "Hi can you give me information on what disability is?", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "I will be glad to help you with that.   Disability is a subject you may read about in the newspaper , but not think of as something that might actually happen to you", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "What does it do?", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "While we spend a lot of time working to succeed in our jobs and careers ,s [6] few of us think about ensuring that we have a safety net to fall back on should we become disabled", "session_id": "doc2dial_404"}
{"topic_shift": true, "utterance": "IS there a website I can refer to?", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "Additional information about SSI can be found at \" What Is Supplemental Security Income", "session_id": "doc2dial_404"}
{"topic_shift": true, "utterance": "How do I get an attorney involved?", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "If there is an  an Advocate , Attorney , or Third Party Representative and you are helping someone prepare an online Social Security benefit application", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "DO I need an attorny?", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "there are some things you should know", "session_id": "doc2dial_404"}
{"topic_shift": true, "utterance": "How would yu describe i?", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "We pay disability benefits under two programs :", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "IS it for most people?", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "the medical requirements are the same under both programs and disability is determined by the same process", "session_id": "doc2dial_404"}
{"topic_shift": false, "utterance": "I would like to know how much I need to pay for fees and taxes for my car.", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "You will need to look at the attached charts. One is for registration fees and one is for taxes.", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "This is a new car, so it is my first time paying the registration fee.", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "Okay. You will need to pay for your plate, which is $25, and you will need to pay for your title certificate, which is $50.", "session_id": "doc2dial_2064"}
{"topic_shift": true, "utterance": "Do I have to pay any money to the county?", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "Yes. This is based on how much your car weighs. Also, if you live in one of the MCTD counties, you will have an additional fee.", "session_id": "doc2dial_2064"}
{"topic_shift": true, "utterance": "When do I need to pay the vehicle use tax?", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "You will need to pay the tax when you register a car or renew your registration.", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "What if I don't live in New York City?", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "You may be exempt from the vehicle use tax in the county where you live.", "session_id": "doc2dial_2064"}
{"topic_shift": true, "utterance": "What if I have an electric vehicle?", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "You will have a minimum 2 year fee of $32.50.", "session_id": "doc2dial_2064"}
{"topic_shift": false, "utterance": "I need help with an expiring temporary registration on a car that we moved", "session_id": "doc2dial_2702"}
{"topic_shift": true, "utterance": "Are you unable to get the title certificate for a vehicle you are selling and the temporary registration is set to expire soon?", "session_id": "doc2dial_2702"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2702"}
{"topic_shift": false, "utterance": "You can't get another temporary registration.\u00a0 An additional temporary registration won't be issued under any circumstances.", "session_id": "doc2dial_2702"}
{"topic_shift": true, "utterance": "how do I enter the selling price on the MV 50 form for a vehicle that was sold wholesale?", "session_id": "doc2dial_2702"}
{"topic_shift": false, "utterance": "The selling price is not required on form MV-50 when a vehicle is sold wholesale", "session_id": "doc2dial_2702"}
{"topic_shift": true, "utterance": "Do we need the facility number on the surety bond even if it has the business name and address on it?", "session_id": "doc2dial_2702"}
{"topic_shift": false, "utterance": "Yes, you need to write your Facility Number on the bond.Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license.", "session_id": "doc2dial_2702"}
{"topic_shift": true, "utterance": "what will we need to put up for the bond?", "session_id": "doc2dial_2702"}
{"topic_shift": false, "utterance": "That will depend on the number of vehicles you sold in the previous calendar year , or if you are licensed as a franchised new dealer", "session_id": "doc2dial_2702"}
{"topic_shift": true, "utterance": "do we need to do the used vehicle certification on all cars we sell?", "session_id": "doc2dial_2702"}
{"topic_shift": false, "utterance": "The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.", "session_id": "doc2dial_2702"}
{"topic_shift": false, "utterance": "I am planning my retirement. Where do i begin?", "session_id": "doc2dial_362"}
{"topic_shift": true, "utterance": "Delayed Retirement Creditsp   [3] Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age .", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "ok that is not applicable to me but thank you", "session_id": "doc2dial_362"}
{"topic_shift": true, "utterance": "f you 've already reached full retirement age , [7] you can choose to start receiving benefits before the month you apply does this apply to you?", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "no it does not", "session_id": "doc2dial_362"}
{"topic_shift": true, "utterance": "ok no problem, any other questions?", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "yes is there any othe rinfo?", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "When do you plan to start your benefits?", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "What 's the best time to start your retirement benefits ?", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "Here 's some additional information that may help you decide what 's right for you :   [20] Early or Late Retirement ?", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "ok is that all?", "session_id": "doc2dial_362"}
{"topic_shift": true, "utterance": "How are they increased?", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "session_id": "doc2dial_362"}
{"topic_shift": false, "utterance": "Well, I do have some question about my voter registration application. Hopefully you can answer them.", "session_id": "doc2dial_2716"}
{"topic_shift": true, "utterance": "Of course. Are you wondering if you're eligible to register to vote in New York State?", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.", "session_id": "doc2dial_2716"}
{"topic_shift": true, "utterance": "Do I need to update my voter registration if any information has changed?", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "You do not need to update your voter registration information if your political party preference or your name has changed since you last voted.", "session_id": "doc2dial_2716"}
{"topic_shift": true, "utterance": "I understand. Where can I find all of the voter registration requirements?", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "The full voter registration requirements are listed on the New York State Board of Elections website.", "session_id": "doc2dial_2716"}
{"topic_shift": true, "utterance": "And what do I need to register to vote online?", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "To register to vote online you will need your NYS Driver License, Permit or Non-Driver ID.", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "And how does the voter registration on your website work?", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "To register to vote online you will need your NYS Driver License, Permit or Non-Driver ID.", "session_id": "doc2dial_2716"}
{"topic_shift": true, "utterance": "You already mentioned that before. Can you suggest a random topic?", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "More info.", "session_id": "doc2dial_2716"}
{"topic_shift": false, "utterance": "I wanted to know how you will give me the financial aid to pay for books", "session_id": "doc2dial_3408"}
{"topic_shift": true, "utterance": "Has your school provided a way for you to obtain your books and supplies by the seventh day of the term?", "session_id": "doc2dial_3408"}
{"topic_shift": false, "utterance": "no so what now?", "session_id": "doc2dial_3408"}
{"topic_shift": true, "utterance": "is there anyway I can pay the bookstore later and get what I need now?", "session_id": "doc2dial_3408"}
{"topic_shift": false, "utterance": "You can look to see if your school offers a bookstore voucher or other means for students to receive their books and supplies through the school or its bookstore.", "session_id": "doc2dial_3408"}
{"topic_shift": true, "utterance": "so how does the grant work that I can't buy my books yet?", "session_id": "doc2dial_3408"}
{"topic_shift": false, "utterance": "Usually the school first applies your grant money toward your tuition, fees, and room and board. Money left over is paid to you directly for other education expenses like the books you need.", "session_id": "doc2dial_3408"}
{"topic_shift": true, "utterance": "can you give me any help with online materials I need for a class?", "session_id": "doc2dial_3408"}
{"topic_shift": false, "utterance": "Your school may have negotiated a deal with the publisher that will allow you online access at a fraction of the cost you would pay for a physical book.", "session_id": "doc2dial_3408"}
{"topic_shift": false, "utterance": "when do they usually gives us the financial aid for books?", "session_id": "doc2dial_3408"}
{"topic_shift": false, "utterance": "Your school must pay any money that is left over after your aid is applied to your tuition and fees to you directly within 14 days unless you authorize the school to keep the money to pay for future charges", "session_id": "doc2dial_3408"}
{"topic_shift": false, "utterance": "I think someone is trying to scam me by e-mail by using you guys as a cover.  What should I do?", "session_id": "doc2dial_376"}
{"topic_shift": true, "utterance": "Are you sure the e-mail did not come from Social Security or one of our marketing firms?", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "yes, I am mostly sure", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "Okay, in that case don't respond to the email or click on any links contained in the email message . We recommend you report the incident by forwarding the suspicious email to the U.S. Computer Emergency Readiness Team US - CERT at phishing-report@us-cert.gov or go to\u00a0 \u00a0http://www.us-nocert.gov/nav/report_phishing.html .", "session_id": "doc2dial_376"}
{"topic_shift": true, "utterance": "and how do you guys protect my account so no one signs in and looks at my info?", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "When you sign in to your account ,you will complete two steps Enter your username and password, then you enter the security code we send by text message or email", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "Okay, I hope you guys really take care of our info, right?", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "One of our most important responsibilities is protecting your investment and personal information .Social Security takes this responsibility very seriously , and we have a robust cybersecurity program in place to help us succeed .", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "Is this all new with the signing in and code?", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "we are using a new identity verification process . that Requires you to sign in with a username and password for extra security", "session_id": "doc2dial_376"}
{"topic_shift": true, "utterance": "what other steps can I take to make sure no one uses you guys to try to scam me?", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "If an email includes a business name , telephone number , or website link , verify the legitimacy of these items by searching for the official number or website in a search engine .Do not respond to emails requesting personal information .Reputable businesses and public agencies will not ask you for personal information in an email .", "session_id": "doc2dial_376"}
{"topic_shift": true, "utterance": "what are some places I should look out for?", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "here are two that we know of; https://www.socialsecurity.gov.gmx.de/ and http://www.socialsecurity.gov.bx.co.rx/setup", "session_id": "doc2dial_376"}
{"topic_shift": false, "utterance": "I need to know how to apply for benefits.", "session_id": "doc2dial_410"}
{"topic_shift": false, "utterance": "You need to notify us as soon as possible after the death.  There are several ways to do so.", "session_id": "doc2dial_410"}
{"topic_shift": false, "utterance": "Do you need to report a death?", "session_id": "doc2dial_410"}
{"topic_shift": false, "utterance": "No, they already died.", "session_id": "doc2dial_410"}
{"topic_shift": false, "utterance": "What do I do if I can't get the website to work right?", "session_id": "doc2dial_410"}
{"topic_shift": false, "utterance": "Most of the time the funeral home reports it, but there is also a phone number you can call.", "session_id": "doc2dial_410"}
{"topic_shift": true, "utterance": "Are you reporting a death?", "session_id": "doc2dial_410"}
{"topic_shift": false, "utterance": "No, I'm just getting information.", "session_id": "doc2dial_410"}
{"topic_shift": true, "utterance": "Do you need to apply for benefits?", "session_id": "doc2dial_410"}
{"topic_shift": false, "utterance": "Not yet, but I will soon.", "session_id": "doc2dial_410"}
{"topic_shift": false, "utterance": "How do I go about getting customized plates?", "session_id": "doc2dial_2070"}
{"topic_shift": true, "utterance": "The I LOVE NY Adventure Custom Plates viewable here [ 2 ] are available to individuals that hold a currently valid NYS Department of Environmental Conservation DEC issued Sporting License and/or a NYS Office of Parks , Recreation and Historic Preservation Parks issued Empire Passport .", "session_id": "doc2dial_2070"}
{"topic_shift": true, "utterance": "ok thank you, what if I already have a safe boating certificate?", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "sure! no problem! You may request the icons be added to your DMV photo document in two ways ; online using the Online Sporting License System at the NYS website or by visiting a NYS Department of Motor Vehicles office and presenting the required proof", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "Did you check out the online sporting license system yet?", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "No I didnt yet, can I just go to the DMV?", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "If you wish you can", "session_id": "doc2dial_2070"}
{"topic_shift": true, "utterance": "What is the first step to take to deal with this?", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "Sure happy to help. ou may choose to get your new DMV photo document with the icons immediately , for a fee of $ 12.50 $ 5.00 for non - driver ID holders , or wait for your next license renewal at no charge", "session_id": "doc2dial_2070"}
{"topic_shift": true, "utterance": "How do I obtain them on a regular passenger car", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "There are many ways to do this, I will be glad to help you.   you may order them online at I LOVE NY Adventure Custom Plates Gallery", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "How much does that cost?", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "the fee is $ 30 at renewal", "session_id": "doc2dial_2070"}
{"topic_shift": false, "utterance": "How Group Life Insurance for Veterans (VGLI) works", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "With Veterans Group Life Insurance VGLI , you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums .s   Find out if you qualify for VGLI and how to manage your coverage", "session_id": "doc2dial_1579"}
{"topic_shift": true, "utterance": "Am I eligible for Veterans Group Life Insurance?", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "You may be able to get VGLI if you meet at least one of the requirements", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "You may be able to get VGLI if you meet at least one of the requirements", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "Yes It is possible that you can obtain VGLI you meet at least one of the requirements", "session_id": "doc2dial_1579"}
{"topic_shift": true, "utterance": "What life insurance benefits can I get with VGLI?", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "$ 10,000 to $ 400,000 in life insurance benefits , based on the amount of SGLI coverage you had when you left the military", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "When I leave the army, what should I do?", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "You can enroll through VGLI to get coverage up to the amount you had through SGLI. You can also increase your coverage by $ 25,000 every 5 years to $ 400,000 until you are 60 years old.", "session_id": "doc2dial_1579"}
{"topic_shift": false, "utterance": "Can you tell me about CHAMPVA benefits please?", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "Of course. Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died?", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "Yes. My husband was a veteran and passed away this February.", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "In that case you may be able to get health insurance through the Civilian Health and Medical Program of the Department of Veterans Affairs, CHAMPVA. Through this program, we cover the cost of some of your health care services and supplies.", "session_id": "doc2dial_1592"}
{"topic_shift": true, "utterance": "What if I'm re-entitled to Medicare A? Do I qualify for CHAMPVA then?", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "Then you'll also need to enroll in Medicare Part B to be eligible for CHAMPVA.", "session_id": "doc2dial_1592"}
{"topic_shift": true, "utterance": "Alright, that's good to know. Are there any other conditions I need to fulfill?", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "Yes. Are you the spouse or child of a Veteran who s been rated permanently and totally disabled for a service-connected disability by a VA regional benefit office?", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "Yes. You see, my husband stepped on a mine during a combat mission, which crippled him. He passed away a while later due to the injuries.", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "In that case you can get health care through CHAMPVA, but only if you don't qualify for TRICARE and you meet additional requirements.", "session_id": "doc2dial_1592"}
{"topic_shift": true, "utterance": "That would be the case. Say, how long will I have to wait once I sent you all documents?", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "It'll take about 6 weeks after we get your package until you get your CHAMPVA ID card and related materials.", "session_id": "doc2dial_1592"}
{"topic_shift": true, "utterance": "Do you have any more info about CHAMPVA?", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "Yes, you can get answers to frequently asked questions about CHAMPVA on our page.", "session_id": "doc2dial_1592"}
{"topic_shift": false, "utterance": "what can happen to my info if I'm not careful?", "session_id": "doc2dial_3385"}
{"topic_shift": true, "utterance": "Did you want to know how to reduce your risk of identity theft when applying for aid?", "session_id": "doc2dial_3385"}
{"topic_shift": false, "utterance": "nope", "session_id": "doc2dial_3385"}
{"topic_shift": true, "utterance": "Do you need to change your FSA ID password?", "session_id": "doc2dial_3385"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_3385"}
{"topic_shift": false, "utterance": "You will need to log in to your account using your username and password. Then go to your account settings and you will be able to make changes to your account information.", "session_id": "doc2dial_3385"}
{"topic_shift": false, "utterance": "What can someone do if they have my FSA ID info?", "session_id": "doc2dial_3385"}
{"topic_shift": false, "utterance": "They can make changes to your account without your permission.", "session_id": "doc2dial_3385"}
{"topic_shift": true, "utterance": "Can you also help me with these places that offer to help you with your student loans?", "session_id": "doc2dial_3385"}
{"topic_shift": true, "utterance": "Do you need help identifying a potential Student Loan scam?", "session_id": "doc2dial_3385"}
{"topic_shift": false, "utterance": "yes I was contacted by a place that doesn't seem legit", "session_id": "doc2dial_3385"}
{"topic_shift": false, "utterance": "Borrowers have reported receiving phone calls, emails, letters, and/or texts offering them relief from their federal student loans. Usually, the so-called student loan debt relief companies offering these types of services don\u2019t offer any relief at all.", "session_id": "doc2dial_3385"}
{"topic_shift": false, "utterance": "What types of financial aid is available to students?", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "Financial aid is money such as grants, work-study, loans, and scholarships that help make college affordable.", "session_id": "doc2dial_2925"}
{"topic_shift": true, "utterance": "What sources does financial aid come from for college?", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "Financial aid is available from federal, state, school, and private sources to help pay for college.", "session_id": "doc2dial_2925"}
{"topic_shift": true, "utterance": "did you watch the Federal Student Aid video?", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "Yes, I watched the types of Federal Student Aid video.", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "I am glad that you got to check out the video to learn about federal grants, loans, and work-study jobs and how they help pay for your education.", "session_id": "doc2dial_2925"}
{"topic_shift": true, "utterance": "Can I get aid from my state government?", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "yes, you could get aid from your state government.", "session_id": "doc2dial_2925"}
{"topic_shift": true, "utterance": "What exactly is a grant to help pay for college?", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "A grant is a form of financial aid that does not have to be payed back unless you withdraw from school and owe a refund.", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "What types of federal grants are available?", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "There are Pell Grants, Federal Supplemental Educational Opportunity Grants, Teacher Education Assistance for College and Higher Education TEACH Grants, and Iraq and Arghanistan Service Grants available for college.", "session_id": "doc2dial_2925"}
{"topic_shift": false, "utterance": "Do I need any special paperwork to apply?", "session_id": "doc2dial_389"}
{"topic_shift": true, "utterance": "Yes, depending on the type of benefit you are applying for.", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "Do you have all the documents you need?", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "Yes, I think so.  But I'm not sure.", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "That's okay, you need to apply now anyway.", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "What if you can't verify anything online?", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "That's fine, we can still help you get all the info you need.", "session_id": "doc2dial_389"}
{"topic_shift": true, "utterance": "What if I'm getting benefits from my husband?", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "We will help you! We will automatically change your monthly benefits as soon as we receive a report of his death.", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "Do I need to reapply?", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "You don't need to.  We will process that without a new application.", "session_id": "doc2dial_389"}
{"topic_shift": true, "utterance": "Can I talk to a live person on the phone?", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "Absolutely! Agents are available 7-7, Monday through Friday.", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "How can I report a death?", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "You can do it online.", "session_id": "doc2dial_389"}
{"topic_shift": false, "utterance": "who is the co-signer on a repayment plan?", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "The co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request.", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "Did you want to know about your obligation to repay the loan?", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "where do we sign in?", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "Co-sign Income - Driven Repayment IDR Plan Request", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "where do we get the number to sign in?", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "You can get it from the IDR applicant. An e-mail containing the Reference Number/Co-sign Code was sent to him or her. The IDR applicant can also access the Reference Number/Co-sign Code by logging in to StudentAid.gov and clicking on the appropriate link.", "session_id": "doc2dial_2931"}
{"topic_shift": true, "utterance": "who should do the plan request when we log in?", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "The spouse of the applicant who initiated an Income-Driven Repayment Plan Request.", "session_id": "doc2dial_2931"}
{"topic_shift": true, "utterance": "but I use their reference number since I don't have one, right?", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "Yes, the IDR applicant should have the Reference Number and Co-sign Code", "session_id": "doc2dial_2931"}
{"topic_shift": false, "utterance": "can you give me information about the fraud and identity theft reports", "session_id": "doc2dial_3391"}
{"topic_shift": true, "utterance": "want information on Financial Aid Fraud Report?", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "A company that charges for financial aid advice is not committing fraud unless it does not deliver on what it promises.", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "want more information on the subject?", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "contact the Federal Trade Commission and the Office of Consumer Financial Protection.", "session_id": "doc2dial_3391"}
{"topic_shift": true, "utterance": "How to find out which legitimate companies the United States Department of Education works with?", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "well there are private companies, lenders, administrators and private collection agencies that work on behalf of ED", "session_id": "doc2dial_3391"}
{"topic_shift": true, "utterance": "What errors can business communications contain?", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "they often contain spelling and grammatical errors.", "session_id": "doc2dial_3391"}
{"topic_shift": true, "utterance": "If I have already shared my information with a student loan debt relief company what should I do?", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "Contact your federal loan servicer to revoke any third-party proxy or authorization authorization that your servicer has on file.", "session_id": "doc2dial_3391"}
{"topic_shift": false, "utterance": "d", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "With VGLI Veterans Group Life Insurance, you may be able to maintain your life insurance coverage after leaving military service while continuing to pay premiums. sTi nue to pay the premiums", "session_id": "doc2dial_1586"}
{"topic_shift": true, "utterance": "What are the requirements for group life insurance for veterans?", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "Did you have group life insurance from SGLI part-time service members as a member of the National Guard or Reserves?", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "No, I do not have", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "Did you have SGLI while in the military?", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "No, didn't I have SGLI while I was in the military?", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "Are you within 1 year and 120 days of retiring or being released from the Ready Reserves or the National Guard?", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "No, I am not within 1 year and 120 days of leaving", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "Are you within 1 year and 120 days of assignment to the Individual Reserve IRR Ready for a service branch?", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "no, I am not within 1 year and 120 days of the IRR assignment", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "Are you within 1 year and 120 days of being included on the TDR Temporary Disability Retirement List?", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "No, I am not within 1 year and 120 days of being included in the TDR Temporary Disability Retirement List.", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "based on your answers you can't get VGLI", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "What requirements must I meet to obtain VGLI?", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "You may be able to get VGLI if you meet at least one of the requested requirements", "session_id": "doc2dial_1586"}
{"topic_shift": false, "utterance": "I need information about financial aid options available to me.", "session_id": "doc2dial_2919"}
{"topic_shift": false, "utterance": "I can help you with that. Financial aid can help you pay for your college expenses.", "session_id": "doc2dial_2919"}
{"topic_shift": true, "utterance": "Where can I find more information about how work-study jobs work?", "session_id": "doc2dial_2919"}
{"topic_shift": false, "utterance": "This information can be found on our website.", "session_id": "doc2dial_2919"}
{"topic_shift": true, "utterance": "What about scholarships?", "session_id": "doc2dial_2919"}
{"topic_shift": false, "utterance": "Unlike financial aid, scholarships provide free money for college expenses. Scholarships are usually given to students based on their academic merits.", "session_id": "doc2dial_2919"}
{"topic_shift": true, "utterance": "How do student loans work?", "session_id": "doc2dial_2919"}
{"topic_shift": false, "utterance": "When a person takes out a student loan, they are borrowing money for college that will be need to be paid back later. Like other loans, student loans accrue interest over time.", "session_id": "doc2dial_2919"}
{"topic_shift": true, "utterance": "How do I get financial aid?", "session_id": "doc2dial_2919"}
{"topic_shift": false, "utterance": "Financial aid can come from a variety of sources including federal, state, and private sources. You can find more information about this on our website.", "session_id": "doc2dial_2919"}
{"topic_shift": true, "utterance": "Have you viewed the Federal Student Aid Video?", "session_id": "doc2dial_2919"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2919"}
{"topic_shift": false, "utterance": "Excellent. The video is a great way to learn about federal grants, loans, and work-study jobs.", "session_id": "doc2dial_2919"}
{"topic_shift": false, "utterance": "What if I plan to continue working after taking benefits?", "session_id": "doc2dial_3622"}
{"topic_shift": true, "utterance": "Even if you plan to continue working you may still be able to receive some benefits .", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "Is there a certain amount you can earn?", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "If you areunder full retirement age and you earn over a certain amount we will deduct the excess earnings from your benefits", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "What if I am full retiremet age?", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "If you plan to continue working delaying benefitsalso increases the maximum monthly survivors benefit you may receive .", "session_id": "doc2dial_3622"}
{"topic_shift": true, "utterance": "What is the percent of benefit aft full reitrement?", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "your benefitwill be 130.67 percent of your full retirement age benefit", "session_id": "doc2dial_3622"}
{"topic_shift": true, "utterance": "Is there a special enrollment period?", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "f you are age 65 or older and your medical insurance coverage is under a group health plan based on your  current employment", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "For my spouses employment also?", "session_id": "doc2dial_3622"}
{"topic_shift": true, "utterance": "What is the premium I pay on my health insurance coverage?", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "Some beneficiaries with higher incomes will pay a highermonthly Part B premium", "session_id": "doc2dial_3622"}
{"topic_shift": false, "utterance": "Hello, I need information about health care costs.", "session_id": "doc2dial_1035"}
{"topic_shift": false, "utterance": "Of course. We're committed to providing free health care for conditions related to military service and for Veterans with catastrophic disabilities and disability ratings of at least 50 %, as well as for those who can't afford to pay for care.", "session_id": "doc2dial_1035"}
{"topic_shift": true, "utterance": "I see. I'm a bit confused about the costs though. Can you help me understand the health care costs?", "session_id": "doc2dial_1035"}
{"topic_shift": true, "utterance": "Gladly. Would you like to know if I can get free VA health care as a Veteran?", "session_id": "doc2dial_1035"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_1035"}
{"topic_shift": false, "utterance": "You can get free VA health care for any illness or injury that we determine is related to your military service called \"service connected\".", "session_id": "doc2dial_1035"}
{"topic_shift": true, "utterance": "Interesting. And which documents do I need to provide?", "session_id": "doc2dial_1035"}
{"topic_shift": false, "utterance": "You'll need to provide your gross household income for the previous year. So if you re applying for health care in 2019, you'll need to provide your gross household income for 2018.", "session_id": "doc2dial_1035"}
{"topic_shift": false, "utterance": "Does your wife, partner, or dependent child also contribute income to the household?", "session_id": "doc2dial_1035"}
{"topic_shift": false, "utterance": "No. I'm the only one.", "session_id": "doc2dial_1035"}
{"topic_shift": true, "utterance": "Does this mean I have to carry the costs of my medications?", "session_id": "doc2dial_1035"}
{"topic_shift": false, "utterance": "Whether or not you'll need to pay copays and how much you'll pay depends on your disability rating, income level, military service record, and which of our 8 priority groups we assign you to when you enroll in VA health care.", "session_id": "doc2dial_1035"}
{"topic_shift": false, "utterance": "Hello. I came here to learn about technology courses for veterans.", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Do you want to gain computer experience to start or advance your career in the high-technology industry?", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "No, I just wanted to learn something new.", "session_id": "doc2dial_1753"}
{"topic_shift": true, "utterance": "What requirements do I need to meet to qualify for the courses?", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Are you currently NOT on active duty?", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Yes, I'm not on active duty.", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Do you qualify for VA education assistance under the GI Bill?", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Yes, at least I think so.", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Do you have at least one day of unexpired GI Bill entitlement?", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Yes. Yes, I do.", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Have you been accepted into a program by a VA-approved training provider?", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "I'm afraid you aren't eligible for VET TEC then. Sorry.", "session_id": "doc2dial_1753"}
{"topic_shift": false, "utterance": "Hi, I am looking to take out a student loan and would like to know what a Mater Promissory Note is?", "session_id": "doc2dial_3144"}
{"topic_shift": false, "utterance": "A Master Promissory Note (MPN) is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan.", "session_id": "doc2dial_3144"}
{"topic_shift": false, "utterance": "I am looking to apply for a Direct Unsubsidized Loan, does this loan have the same MPN as a Direct PLUS Loan?", "session_id": "doc2dial_3144"}
{"topic_shift": false, "utterance": "Both loans have MPNs but they are different, each one applying to a particular loan.", "session_id": "doc2dial_3144"}
{"topic_shift": true, "utterance": "Were can I find a copy of the MPN for a Direct PLUS Loan?", "session_id": "doc2dial_3144"}
{"topic_shift": false, "utterance": "You can download the PDF for the MPN for Direct PLUS Loans. This can be used for Direct PLUS Loans that are eligible for graduate/professional students.", "session_id": "doc2dial_3144"}
{"topic_shift": true, "utterance": "As a graduate/professional student should I complete the MPN?", "session_id": "doc2dial_3144"}
{"topic_shift": true, "utterance": "If you are applying for Direct Unsubsidized Loan or a Direct PLUS Loan you should complete the MPN. Are you applying for one of these loans?", "session_id": "doc2dial_3144"}
{"topic_shift": false, "utterance": "No I am not applying at this stage.", "session_id": "doc2dial_3144"}
{"topic_shift": true, "utterance": "When I am ready to apply what do I need to complete the application?", "session_id": "doc2dial_3144"}
{"topic_shift": false, "utterance": "You will need a verified username and password and FSA ID. Then you will be able to complete the application.", "session_id": "doc2dial_3144"}
{"topic_shift": false, "utterance": "I need help with how you stay eligible for financial aiid", "session_id": "doc2dial_3150"}
{"topic_shift": false, "utterance": "Okay, you will have to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year to continue receiving federal student aid.", "session_id": "doc2dial_3150"}
{"topic_shift": true, "utterance": "I need the fafsa form each year or just once?", "session_id": "doc2dial_3150"}
{"topic_shift": false, "utterance": "Have you already filled out a FAFSA form?", "session_id": "doc2dial_3150"}
{"topic_shift": false, "utterance": "no, I'm doing it soon", "session_id": "doc2dial_3150"}
{"topic_shift": true, "utterance": "how do you make satisfactory academic progress to keep getting financial aid?", "session_id": "doc2dial_3150"}
{"topic_shift": false, "utterance": "You have to make good grades and complete enough classes to keep moving toward successfully completing your degree.", "session_id": "doc2dial_3150"}
{"topic_shift": false, "utterance": "Are you aware of the satisfactory academic progress policy for financial aid purposes for the school you will be attending?", "session_id": "doc2dial_3150"}
{"topic_shift": false, "utterance": "I don't know what it is", "session_id": "doc2dial_3150"}
{"topic_shift": true, "utterance": "I have to keep doing this and not just the first year when I apply?", "session_id": "doc2dial_3150"}
{"topic_shift": false, "utterance": "Yes, you have to meet basic eligibility criteria throughout the time you are receiving aid", "session_id": "doc2dial_3150"}
{"topic_shift": false, "utterance": "can you give me details of Foreign programs", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "Do you plan to study in a foreign school?", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "find out how you can use VA benefits to cover your tuition and fees", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "find out how you can use VA benefits to cover your tuition and fees", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "If you plan to study at a foreign school , [3] find out how you can use VA benefits to cover your tuition and fees", "session_id": "doc2dial_1747"}
{"topic_shift": true, "utterance": "Can I attend any foreign school?", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "Use the GI Bill Comparison Tool to see what benefits you can get at the school you want to attend . Use the GI Bill Comparison Tool", "session_id": "doc2dial_1747"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "You re eligible for or already get VA educational assistance as a Veteran , service member , Reservist , or qualified dependent", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1747"}
{"topic_shift": false, "utterance": "hey there. I am looking information of how to provide information on my disability.", "session_id": "doc2dial_1021"}
{"topic_shift": false, "utterance": "have you filled a claim for disability compensation?", "session_id": "doc2dial_1021"}
{"topic_shift": false, "utterance": "Yes, I have already filled the claim, but I have problems to send it.", "session_id": "doc2dial_1021"}
{"topic_shift": true, "utterance": "Ok, I'll have to provide more information?", "session_id": "doc2dial_1021"}
{"topic_shift": false, "utterance": "If we need any other information from you, you'll have one year period to provide any other additional information or evidence.", "session_id": "doc2dial_1021"}
{"topic_shift": true, "utterance": "This extra information will help me to support my clain?", "session_id": "doc2dial_1021"}
{"topic_shift": false, "utterance": "Not really. But you can upload evidence to support your initial disability claim.", "session_id": "doc2dial_1021"}
{"topic_shift": true, "utterance": "What document do I need for this?", "session_id": "doc2dial_1021"}
{"topic_shift": false, "utterance": "you need to search for a dbq to download by form name or by symptom.", "session_id": "doc2dial_1021"}
{"topic_shift": true, "utterance": "And how much time I'll have to do this?", "session_id": "doc2dial_1021"}
{"topic_shift": false, "utterance": "you'll have the rest of the year to provide any additional information.", "session_id": "doc2dial_1021"}
{"topic_shift": true, "utterance": "And what can I do with aDBQ ?", "session_id": "doc2dial_1021"}
{"topic_shift": false, "utterance": "This will help you to speed up your claim, because it ask you specific information we need to determine a disability rating for different medical conditions.", "session_id": "doc2dial_1021"}
{"topic_shift": false, "utterance": "What origianl documents do I need to apply for a noncitizen adult social security card", "session_id": "doc2dial_148"}
{"topic_shift": true, "utterance": "You need to prove you immigration status", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "your need origianl documents prooving you U.S. immigration status", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "I have premission to work from the department of homeland security DHS", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "I have a foreign birth certificate", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "We consider other documents such as your passport or a document 9issued by DHS as evidence of your age", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "Do I need to be interviewed by social security", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "Anyone age 12 or older requesting an original social security number must be interviewed by social security", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "Can I get assigned a number if its for non work purposes?", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "Yes but you can not use it to work", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "I need a number for general assistance benefits", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "You must bring us a letter from the government agency for benefits and it must be on letterhead stationery and specifically identify you as the applicant", "session_id": "doc2dial_148"}
{"topic_shift": false, "utterance": "how Keep my Information Secure", "session_id": "doc2dial_3636"}
{"topic_shift": true, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity - related problems .s   [73] Protect yourself by securing your personal information , taking the time to understand the threat of identity theft , and exercising caution", "session_id": "doc2dial_3636"}
{"topic_shift": true, "utterance": "what steps can i take to help protect my personal information", "session_id": "doc2dial_3636"}
{"topic_shift": false, "utterance": "Do not routinely carry your Social Security card", "session_id": "doc2dial_3636"}
{"topic_shift": true, "utterance": "what are my rights", "session_id": "doc2dial_3636"}
{"topic_shift": false, "utterance": "Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits", "session_id": "doc2dial_3636"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_3636"}
{"topic_shift": false, "utterance": "Create a my Social Security account to help you keep track of your records", "session_id": "doc2dial_3636"}
{"topic_shift": false, "utterance": "How do I protect myself from fraud?", "session_id": "doc2dial_3636"}
{"topic_shift": false, "utterance": "Social Security is diligently working at national , regional , and local levels to combat the fraud that undermines our mission to serve the American public .", "session_id": "doc2dial_3636"}
{"topic_shift": true, "utterance": "How to report suspicious activity", "session_id": "doc2dial_3636"}
{"topic_shift": false, "utterance": "you receive a suspicious call from someone claiming to be from Social Security", "session_id": "doc2dial_3636"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3636"}
{"topic_shift": false, "utterance": "Hello, I'm having some troubles with stuff related to a escrow account and I would need some help.", "session_id": "doc2dial_2528"}
{"topic_shift": true, "utterance": "No problem. An escrow account is a special type of account where you can have money for your transactions with the dmv.", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "Are you interested into change your escrow amount?", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "No, That's not what I'm looking for.", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "Do you know what happens if your account balance reaches zero  or negative, right?", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "Not really.", "session_id": "doc2dial_2528"}
{"topic_shift": true, "utterance": "In case I change my address, how can I update it?", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "Your are about to change it or have already changed?", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "I have already change it.", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "In that case you need to notify the dmv revenue accounts.", "session_id": "doc2dial_2528"}
{"topic_shift": true, "utterance": "Can I do that in the request of my monthly statement?", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "Yes, you can do this, specially if you don't have a letterhead.", "session_id": "doc2dial_2528"}
{"topic_shift": false, "utterance": "Hello there. My name is Rachel and I am looking for information about Veterans housing assistance grants.", "session_id": "doc2dial_1009"}
{"topic_shift": true, "utterance": "Of course. On our page you can find out how to apply for a housing grant as a Veteran or service member with a service-connected disability.", "session_id": "doc2dial_1009"}
{"topic_shift": true, "utterance": "Would you like to know about other VA benefits and services?", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "Yes, please. I'm all ears.", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "You can find out how to file a claim for compensation for conditions related to your military service on our page.", "session_id": "doc2dial_1009"}
{"topic_shift": true, "utterance": "That's great and all, but let me get back to my initial question. Can you support me somehow if I have a housing grant?", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "Yes, we can help you if you have a VA direct or VA-backed home loan or Specially Adapted Housing grant.", "session_id": "doc2dial_1009"}
{"topic_shift": true, "utterance": "No disrespect, sir or ma'am, but I'd rather talk to another Veteran. They might have more experience and understand my point of view better. Can you please forward me to a Veteran or someone who currently serves?", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "I see. Does this apply to female Veterans as well?", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "Of course. If you are a female Veteran, just ask for the Women Veterans Program Manager or find the nearest VA medical center.", "session_id": "doc2dial_1009"}
{"topic_shift": true, "utterance": "One more thing I've been meaning to ask: if a natural disaster occurs, what support can I expect?", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "Should a natural disaster occur, we can help you find out if your home was damaged by that natural disaster.", "session_id": "doc2dial_1009"}
{"topic_shift": true, "utterance": "Other than that, I might have a damage in my joint that is related to my military service. Can I file a claim for compensation?", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "Of course. You can find out how to file a claim for compensation for conditions related to your military service on our page.", "session_id": "doc2dial_1009"}
{"topic_shift": false, "utterance": "what will I need to get my social security card?", "session_id": "doc2dial_160"}
{"topic_shift": true, "utterance": "are you an American citizen?", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "If we don't have you in our system yet then you will have to provide proof of U.S. citizenship", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "I am an American citizen", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "We will need your U.S. birth certificate or a U.S. passport as proof of citizenship", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "Do you take any other documents?", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "For proof of citizenship we would need either a U.S birth certificate or a U.S. passport", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "We need proof of identity too, do you have a U.S. driver's license, State - issued non - driver identification card or a U.S. passport?", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "No passport, but my birth certificate and driver's license will do just fine right?", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "Yes, as long as the license is a U.S. drivers license or a State - issued non - driver identification card", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "What would happen if I didn't have a license or state ID?", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "We would ask for other current not expired documents that  show your name , identifying information date of birth or age and preferably a recent photograph.  such as you employee identification card or other similar documents", "session_id": "doc2dial_160"}
{"topic_shift": false, "utterance": "I have my insurance and wanted to notify you", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "Was your driver license suspended because of a lapse in automobile liability insurance coverage ?", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "no, but don't you need to know I have it", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "who are you checking with? Don't I have to tell you about my insurance first, what will you do after I send you proof of my insurance?", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "We will verify your coverage with your insurance company", "session_id": "doc2dial_2500"}
{"topic_shift": true, "utterance": "what if I do it by phone?", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "Do you mean you want to provide proof by phone?", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "no, not send proof or anything but like give you my info that you can check on or maybe just go take the proof myself", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "Did you want to provide proof at a DMV office?", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "yeah, just go down and take my documents with me", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "You can't provide proof by phone or at a DMV office", "session_id": "doc2dial_2500"}
{"topic_shift": false, "utterance": "how is the claim process for concession companies and carriers", "session_id": "doc2dial_2266"}
{"topic_shift": true, "utterance": "complaint has been filed against you?", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint . The CSR will explain the nature of the complaint and will also inform you of your rights , responsibilities , and your liability", "session_id": "doc2dial_2266"}
{"topic_shift": true, "utterance": "such as the hearing result process.", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "the ALJ may sustain some , all , or none of the charges . There may be no action , a warning , the imposition of a suspension , revocation , and/or civil penalties", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "If the ALJ only imposes civil penalties?", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "you must pay all fines and penalties", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "what are my rights", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case .", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "If the ALJ only imposes civil penalties", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "in order to prevent the loss of your operating privilege ,  you must pay all fines and penalties .  You will receive a letter from the DMV shortly after the hearing", "session_id": "doc2dial_2266"}
{"topic_shift": false, "utterance": "Hello, I have some questions about the direct plus loan application for parents. I came across it on your website.", "session_id": "doc2dial_3178"}
{"topic_shift": true, "utterance": "Of course. Do you want to know what a Direct PLUS Loan Application for Parents is?", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "This is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program.", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "Are you a parent borrower?", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "Yes, I am. Why?", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "Then the Direct PLUS Loan Application also allows you to do several other things.", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "That's all very interesting and all, but I have a whole other question. What if I have placed a security freeze on my credit file?", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "In that case you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "By the way, can the direct plus loan applications vary, depending on the school? I saw two and they looked different.", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "Yes. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.", "session_id": "doc2dial_3178"}
{"topic_shift": true, "utterance": "Alright. How do I apply for a plus loan now?", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "Simply log in to start your application.", "session_id": "doc2dial_3178"}
{"topic_shift": false, "utterance": "How do i get started?", "session_id": "doc2dial_606"}
{"topic_shift": true, "utterance": "You Can Apply For Retirement Benefits Or Medicare", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "What If i have no birth certificate?", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "you may request one from the state where you were born", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "What information do I need?", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1  Information", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "which one do I need to apply to?", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "You Need To Apply For Retirement Benefits Or Medicare - Form SSA-1", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "Please be ready to supply the information we need to approve your application for these benefits :", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "ok no thanks", "session_id": "doc2dial_606"}
{"topic_shift": true, "utterance": "what is the easiest way to do this?", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "Apply Online   The easiest and quickest way to apply for retirement , spouse 's , ex - spouse 's , or Medicare benefits is to apply online .", "session_id": "doc2dial_606"}
{"topic_shift": false, "utterance": "Hello there. How are you doing? I came here because there was a complaint filed against me and I don't know what to do about it.", "session_id": "doc2dial_2272"}
{"topic_shift": true, "utterance": "Then you're in the right place. First of all, you should know that the New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State.", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "Yes. And if I want to run a business legally?", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "Then you must register with the DMV. Once your application is approved you will receive a certificate from the DMV.", "session_id": "doc2dial_2272"}
{"topic_shift": true, "utterance": "Now, let's say I demand a hearing, how does that work?", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case.", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "Would you like to know what happens after the hearing?", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "No, thanks. I can imagine that.", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "Would you like to know what happens if the ALJ only imposes civil penalties?", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "Sure, go ahead.", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "In order to prevent the loss of your operating privilege, you must pay all fines and penalties then. You will receive a letter from the DMV shortly after the hearing.", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "I have to pay? Great. What if I choose to appeal such a decision?", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "In that case you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination (AA-33A), which must be accompanied by the appropriate filing fee.", "session_id": "doc2dial_2272"}
{"topic_shift": true, "utterance": "What if someone filed a complaint with me (which is the case) and that complaint is not successful?", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "Then they are advised to contact the DMV Consumer & Facilities Services Complaint Unit. You can protect your business: keep a copy of all work orders in an easy-to-access location.", "session_id": "doc2dial_2272"}
{"topic_shift": false, "utterance": "I want to know about the benefit verification letter.", "session_id": "doc2dial_612"}
{"topic_shift": true, "utterance": "Do you mean the Social Security benefit verification letter?", "session_id": "doc2dial_612"}
{"topic_shift": false, "utterance": "Yes, that.", "session_id": "doc2dial_612"}
{"topic_shift": false, "utterance": "Do you know how to get an income verification letter or benefit verification letter from Social Security?", "session_id": "doc2dial_612"}
{"topic_shift": false, "utterance": "I don't know.", "session_id": "doc2dial_612"}
{"topic_shift": false, "utterance": "You can just log in to my Social Security to get access to your benefit verification letter.", "session_id": "doc2dial_612"}
{"topic_shift": true, "utterance": "Do you happen to have a TTY number that I can use to get more information?", "session_id": "doc2dial_612"}
{"topic_shift": false, "utterance": "Yes, of course. Our TTY number is 1-800-325-0778", "session_id": "doc2dial_612"}
{"topic_shift": true, "utterance": "How can I print my verification letter?", "session_id": "doc2dial_612"}
{"topic_shift": false, "utterance": "just sign in to your account and go to Replacement Documents on the right side of the screen, then choose \"get a Benefit Verification Letter\" to print your letter.", "session_id": "doc2dial_612"}
{"topic_shift": true, "utterance": "What it's exactly a verification letter?", "session_id": "doc2dial_612"}
{"topic_shift": false, "utterance": "The benefit verification letter serves as proof of your retirement, disability, SSI or Medicare benefits. It can also be used as proof that you applied for benefits or that you have never received Social Security benefits or SSI.", "session_id": "doc2dial_612"}
{"topic_shift": false, "utterance": "I need help applying online.", "session_id": "doc2dial_174"}
{"topic_shift": true, "utterance": "Do you meet the criteria to apply online?", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "I'm not sure.", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "Does it say we can't process your request?", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "Yes, it does.", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "You will receive information on how to call us or schedule an appointment.", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "Do I need an account to apply online?", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "You will be asked to create one if you don't already have one.", "session_id": "doc2dial_174"}
{"topic_shift": true, "utterance": "Can younger people qualify for disability?", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "Yes, younger people may have earned work credits for disability protection.", "session_id": "doc2dial_174"}
{"topic_shift": true, "utterance": "What about survivor's benefits?", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "You can use the survivors planner to learn what protections your family has.", "session_id": "doc2dial_174"}
{"topic_shift": true, "utterance": "How can I qualify for retirement benefits?", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "You can access the retirement planner to find out about qualifications.", "session_id": "doc2dial_174"}
{"topic_shift": false, "utterance": "I need a driver's license please help me.", "session_id": "doc2dial_2514"}
{"topic_shift": false, "utterance": "Yes, certainly. Are you a New York State resident and over 16 years of age?", "session_id": "doc2dial_2514"}
{"topic_shift": true, "utterance": "Yes I am and this is my first time around.", "session_id": "doc2dial_2514"}
{"topic_shift": false, "utterance": "Are you over 18?", "session_id": "doc2dial_2514"}
{"topic_shift": false, "utterance": "No I'm not.", "session_id": "doc2dial_2514"}
{"topic_shift": true, "utterance": "My friend wants to renew her license, can you tell me how?", "session_id": "doc2dial_2514"}
{"topic_shift": false, "utterance": "You can click on the number to see how to renew your license [ 11 ].", "session_id": "doc2dial_2514"}
{"topic_shift": true, "utterance": "What class license will I get if I'm not 18?", "session_id": "doc2dial_2514"}
{"topic_shift": false, "utterance": "Most people get a class D-Operator if 18 or older or a DJ-Junior Operator if under 18.", "session_id": "doc2dial_2514"}
{"topic_shift": true, "utterance": "Are there restrictions for me if I'm 17?", "session_id": "doc2dial_2514"}
{"topic_shift": false, "utterance": "Yes you are subject to the restrictions for junior drivers until you are 18 years old.", "session_id": "doc2dial_2514"}
{"topic_shift": false, "utterance": "My insurance ended so what should i do", "session_id": "doc2dial_3839"}
{"topic_shift": true, "utterance": "You will need to get insurance or we will suspend your registration and license", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Don't do that I'll get insurance", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Okay, have you received a letter from the DMV letting you know how to clear things up?", "session_id": "doc2dial_3839"}
{"topic_shift": true, "utterance": "I have, that is why I am here to clear that up and change the address on my license and registration", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Okay, we can take care of that", "session_id": "doc2dial_3839"}
{"topic_shift": true, "utterance": "Will I still have to turn in anything or can I keep it as I renew my insurance", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "If you show proof of insurance and you go ahead with the address change than everything should be fine", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "OKay, well I just logged in and I have insurance and I just need to give you my new address...is that fine", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Good, we now have all the information we need so you should be good to go", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Did you just now get your new insurance coverage?", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Nope, earlier but it just showed up on my account and payment went through so I should be covered", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Just don't let it happen again or you might lose your license and registration, so just stay insured", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "won't happen again, it was just a mistake on my part", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Okay, well we have your address and it should all be good", "session_id": "doc2dial_3839"}
{"topic_shift": true, "utterance": "So just to be sure, if i change address again then I should come in and let you know?", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Yes, and please have your insurance up to date when you do so", "session_id": "doc2dial_3839"}
{"topic_shift": false, "utterance": "Hello, I would like to know how I get my money with financial aid?", "session_id": "doc2dial_3187"}
{"topic_shift": true, "utterance": "Will your university or vocational school distribute your financial aid?", "session_id": "doc2dial_3187"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3187"}
{"topic_shift": false, "utterance": "and who will pay my help?", "session_id": "doc2dial_3187"}
{"topic_shift": false, "utterance": "Find out when your school will pay your aid and the period each payment covers.", "session_id": "doc2dial_3187"}
{"topic_shift": true, "utterance": "What do I do to sign a loan agreement?", "session_id": "doc2dial_3187"}
{"topic_shift": false, "utterance": "Complete a Master Promissory Note MPN.", "session_id": "doc2dial_3187"}
{"topic_shift": true, "utterance": "And what should I do Before my first loan or TEACH Grant?", "session_id": "doc2dial_3187"}
{"topic_shift": false, "utterance": "complete the advice", "session_id": "doc2dial_3187"}
{"topic_shift": true, "utterance": "and which school will provide the aid?", "session_id": "doc2dial_3187"}
{"topic_shift": false, "utterance": "your chosen school", "session_id": "doc2dial_3187"}
{"topic_shift": false, "utterance": "I need to know what goes on if my license expires while I am stationed in Japan?", "session_id": "doc2dial_2299"}
{"topic_shift": true, "utterance": "NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge.", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "Was your NY State license valid at any time during your military service?", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "Your license can be renewed.", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "is that renewal for active and discharged or is it different for each?", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "It is for both active and discharged, if their NY State license was valid at any time during their military service, their license can be renewed.", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "so if I can renew after discharge just the same?", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "Yes, your license can be renewed.", "session_id": "doc2dial_2299"}
{"topic_shift": true, "utterance": "what happens if I didn't have insurance during some of my military time?", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "You should have continuous coverage or surrender your plates before being deployed.", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "what if I couldn't do that?", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "DMV has a procedure in place to exempt you from administrative actions upon your return. You will have to provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance, and signed and dated copies of deployment and return papers, or DD-214. You can take these documents to any DMV office or mail them.", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "where can I call to get more answers?", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "You can contact the DMV Call Center.", "session_id": "doc2dial_2299"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_821"}
{"topic_shift": true, "utterance": "for US Citizenship?", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "in that case we will consider other documents such as your child's passport or a document issued by the DHS Department of Homeland Security as evidence of your child's age.", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "and the school ID card?", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "and Health insurance card not a Medicare card?", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "and the American Military Identification Card?", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "neither", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "In that case you will not be able to obtain the US Passport.", "session_id": "doc2dial_821"}
{"topic_shift": false, "utterance": "hi i need help about Exposure through Project 112 or Project SHAD", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "If you were part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1790"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you meet the two requirements listed below.", "session_id": "doc2dial_1790"}
{"topic_shift": true, "utterance": "What kind of disability benefits can I get?", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "for Healthcare and Indemnity Payments", "session_id": "doc2dial_1790"}
{"topic_shift": true, "utterance": "Who is covered?", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "Veterans and Qualified Survivors", "session_id": "doc2dial_1790"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "Were you part of the Projects 112 or SHAD tests from 1962 to 1974?", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "No You may be able to get disability benefits if you don't qualify. we are sorry", "session_id": "doc2dial_1790"}
{"topic_shift": false, "utterance": "How do I replace a title?", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "You can apply at a DMV office.", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "Will I get a new one while there.", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "No, we mail them to you.", "session_id": "doc2dial_1948"}
{"topic_shift": true, "utterance": "Where will you mail them to.", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "To the address on file. You can replace them online.", "session_id": "doc2dial_1948"}
{"topic_shift": true, "utterance": "So i can do it at the DMV also?", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "Yes but the fastest way to do it is online.", "session_id": "doc2dial_1948"}
{"topic_shift": true, "utterance": "How do I apply for a title only?", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "Use the PDF file and follow instructions carefully.", "session_id": "doc2dial_1948"}
{"topic_shift": true, "utterance": "Can I have them forwarded to a new address?", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "There is no guarantee the DMV will forward them. Please contact them with updated info.", "session_id": "doc2dial_1948"}
{"topic_shift": true, "utterance": "Where are certificates printed?", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "In a secure facility in Albany.", "session_id": "doc2dial_1948"}
{"topic_shift": true, "utterance": "Can I change the address online?", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "No, you have to contact the Title Service Bureau.", "session_id": "doc2dial_1948"}
{"topic_shift": false, "utterance": "I need information on co-op training.", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "A college or university co - op training program lets you get full - time work experience in between periods of going to school full time .You may be able to get help paying for some of your costs like books , tuition , and housing if you re part of a co - op .", "session_id": "doc2dial_1784"}
{"topic_shift": true, "utterance": "How much will I get if I join a co-op training program?", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "If the program is at a public IHL , we pay the actual costs for public in - state tuition and fees .    we pay the lesser of the national maximum or the actual costs for in - state tuition and fees .  We also pay for some of the cost of housing and books .", "session_id": "doc2dial_1784"}
{"topic_shift": true, "utterance": "What are the criteria to get benefits?", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "Are you using VA educational assistance?", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "Are you also enrolled at an approved institution of Higher Learning?", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "And finally, are you in an educational program that requires part-time study and part time work or training?", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "I sure am.", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "You may be able to get money for books , tuition , and housing since you meet those requirements.", "session_id": "doc2dial_1784"}
{"topic_shift": false, "utterance": "How I get my money in the Financial Aid Process?", "session_id": "doc2dial_3193"}
{"topic_shift": true, "utterance": "Are you studying at the college?", "session_id": "doc2dial_3193"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3193"}
{"topic_shift": false, "utterance": "Fine. Find out when your school will pay out your aid and the period each payment covers.", "session_id": "doc2dial_3193"}
{"topic_shift": false, "utterance": "how can I pay for course materials?", "session_id": "doc2dial_3193"}
{"topic_shift": false, "utterance": "Learn how to pay for course materials if you don t get your financial aid as soon as classes start.", "session_id": "doc2dial_3193"}
{"topic_shift": true, "utterance": "What do I have to do to receive my loan?", "session_id": "doc2dial_3193"}
{"topic_shift": false, "utterance": "You must complete Entrance Counseling.", "session_id": "doc2dial_3193"}
{"topic_shift": true, "utterance": "I need to Get Informed", "session_id": "doc2dial_3193"}
{"topic_shift": false, "utterance": "Find out how aid is calculated", "session_id": "doc2dial_3193"}
{"topic_shift": true, "utterance": "Now, What Should I do?", "session_id": "doc2dial_3193"}
{"topic_shift": false, "utterance": "You've accomplished the most important task submitting the Free Application for Federal Student Aid FAFSA form. There are a few more steps in the financial aid process.", "session_id": "doc2dial_3193"}
{"topic_shift": false, "utterance": "I was wondering if it is possible to check the status of my VA claim online?", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "Yes you can check the status of your VA claim online as well as an appeal for compensation.", "session_id": "doc2dial_835"}
{"topic_shift": true, "utterance": "Is it possible to track other types of claims and appeals with the online tool?", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "You can use the tool to check the status of a claim or appeal for other benefits such as VA health care and education benefits.", "session_id": "doc2dial_835"}
{"topic_shift": true, "utterance": "Okay so I have registered for online updates and to use the tool. I have signed in but don't know how to check my VA claim status. Could you please help me with this?", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "Yes I can help. Once  you have signed in go to \"My VA\" dashboard. You will find the link for this dashboard in the top right corner of the page. Once on My VA dashboard scroll down to the \"Track Claims\" section. Click on Track Claims and there you will find a summary of your claim.", "session_id": "doc2dial_835"}
{"topic_shift": true, "utterance": "What account do I have to  have to use the tool?", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "To use the tool you will need a Premium My HealtheVet account or a Premium DS Logon account used ofr eBenefits and milConnect. Any one of these accounts can be opened free of charge.", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "I don't have one of these accounts, is there any other way to use the tool?", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "As mentioned you will need to have one of these free accounts. Either a Premium My HeatheVet account or a Premium DS Logon account used for eBenefits and milConnect.", "session_id": "doc2dial_835"}
{"topic_shift": true, "utterance": "What if I sent documents to VA as evidence but I don't see one of them listed on my account?", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "Not all documents appear online.", "session_id": "doc2dial_835"}
{"topic_shift": true, "utterance": "What is the charge for an account so that I can use the tool?", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "There is no charge to open account in order that you can use the tool.", "session_id": "doc2dial_835"}
{"topic_shift": true, "utterance": "Once I have an account what types of claims can I track using the tool?", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "You can check the status of a VA claim or appeal for compensation. You can also track your disability compensation including claims based on special needs like an automobile or clothing allowance.", "session_id": "doc2dial_835"}
{"topic_shift": false, "utterance": "I am trying to learn about resuming my civilian career after serving.", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "I can help with that. Are you a veteran?", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "First, thank you for your service. Because you served your country, you are protected under the Uniformed Service Employment and Reemployment Rights Act.", "session_id": "doc2dial_3805"}
{"topic_shift": true, "utterance": "Thank you. Is there someone who can help me get my former job?", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "We will need to see if you meet the requirements. If so, the VR&E may be able to help.", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Do you have time for me to review the guidelines with you?", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Are you handicapped?", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "I am, yes.", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Have you joined VR&E?", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Yes, I recently enrolled.", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "I believe you said you want to return to your old job. Is this correct?", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Absolutely. Yes.", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Great. It looks like you meet all of the requirements.", "session_id": "doc2dial_3805"}
{"topic_shift": false, "utterance": "Hi, good afternoon. I want to file a FOIL request, but i wanted to know if there is any fee involved?", "session_id": "doc2dial_1974"}
{"topic_shift": true, "utterance": "There is, indeed. By law, we're authorized to charge $10 fee for searching. You must know that fee is only to determine if the requested information is available. It doesn't guarantee a information delivering. Plus, search fee isn't refundable.", "session_id": "doc2dial_1974"}
{"topic_shift": false, "utterance": "Can you tell me if you also have requested copies for that information, in case being available?", "session_id": "doc2dial_1974"}
{"topic_shift": false, "utterance": "No, i haven't.", "session_id": "doc2dial_1974"}
{"topic_shift": true, "utterance": "Anyway, in case i get the notification on my records being available for me to inspect them, what should i do then?", "session_id": "doc2dial_1974"}
{"topic_shift": false, "utterance": "Just come to the Customer Service Counter Room in 136 Swan Street, Building Empire State Plaza, on any day from Monday through Friday. The service will be open from 8.30 am to 3:45 pm, except for state holidays.", "session_id": "doc2dial_1974"}
{"topic_shift": false, "utterance": "I submitted a phone number with my request. Can i expect to be contacted in that way?", "session_id": "doc2dial_1974"}
{"topic_shift": false, "utterance": "Yes. The FOIL office surely will use that phone number to contact and notify you when your records are ready for you to be inspected. If you didn't submit a phone, then you'll be notified by mail.", "session_id": "doc2dial_1974"}
{"topic_shift": true, "utterance": "Ok, then i'll have it with me all times. Eh, some time ago i submitted a request but it was eventually denied. Can i file an appeal for that denied request?", "session_id": "doc2dial_1974"}
{"topic_shift": false, "utterance": "It was a partial denial, by the way.", "session_id": "doc2dial_1974"}
{"topic_shift": false, "utterance": "You may appeal the denial, indeed. The procedure is simple. Just write to DMV within 30 days from the denial's date. Proper FOIL request number and description of what was denied must accompany your writing.", "session_id": "doc2dial_1974"}
{"topic_shift": false, "utterance": "Could you please give me some information on how to apply for benefits if I am not currently living in the U.S.?", "session_id": "doc2dial_809"}
{"topic_shift": true, "utterance": "You would need to contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "session_id": "doc2dial_809"}
{"topic_shift": true, "utterance": "Are you attempting to begin a retirement account?", "session_id": "doc2dial_809"}
{"topic_shift": false, "utterance": "I am not yet.  I am just seeking information to prepare myself for my retirement as the time draws nearer.", "session_id": "doc2dial_809"}
{"topic_shift": true, "utterance": "What are the alternatives to checking my status online?", "session_id": "doc2dial_809"}
{"topic_shift": false, "utterance": "We have 1-800 telephone and TTY numbers that you will be able to use to check your status once your application has been submitted.", "session_id": "doc2dial_809"}
{"topic_shift": true, "utterance": "Can you give me any information about finalizing the application process and signing the online application?", "session_id": "doc2dial_809"}
{"topic_shift": false, "utterance": "Before you sign the online application, you will have a chance to review your answers and make any necessary changes.  Once you have filled everything out, we will ask you to confirm that your answers are true to the best of your knowledge and then you can sign the application and submit.", "session_id": "doc2dial_809"}
{"topic_shift": true, "utterance": "Can I include information with my application for other family members at the same time?", "session_id": "doc2dial_809"}
{"topic_shift": false, "utterance": "If you have included information about other family members when you applied, we will let you know if they may be able to receive benefits from your application.", "session_id": "doc2dial_809"}
{"topic_shift": true, "utterance": "What is the question that I will be asked before I electronically sign the application?", "session_id": "doc2dial_809"}
{"topic_shift": false, "utterance": "We will ask you to confirm that your answers are true to the best of your knowledge.", "session_id": "doc2dial_809"}
{"topic_shift": false, "utterance": "Hey, how you doing?. Please i need help with some information about stolen vehicles.", "session_id": "doc2dial_1960"}
{"topic_shift": true, "utterance": "the plates on my car was stolen lat week, can i put report on them?", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "Yes, you can and you should. Go to a police agency and ask them to complete the MV-78B form for Report of Lost or Stolen Motor Vehicle Items, for your stolen plates. That form is a police exclusive.", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "Do you require more information on that matter?", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "Yes, i would like to receive more information about it, please.", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "No problem. To get more information on that subject, you can see the Report or Replace Lost or Stolen Plates section.", "session_id": "doc2dial_1960"}
{"topic_shift": true, "utterance": "Ok. i'll do that later. Another question, if my plates would been missing instead of robbed, what i would have to do then?", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "If that was the scenario, you only was needed to bring a copy of form MV-78B to a DMV office and apply for a new set of plates, besides reinstatement of your registration.", "session_id": "doc2dial_1960"}
{"topic_shift": true, "utterance": "That would have been easier. Oh, well. Look i need to know, there's this friend of mine whose car was stolen and he hadn't been issued his title, what he can do in that case?", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "Do i understand that your car was stolen before you applied for a registration and title?", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "No, not me, him. My friend's car was stolen before he could apply for registration and title.", "session_id": "doc2dial_1960"}
{"topic_shift": true, "utterance": "Anyway, it doesn't matter, better continue with my doubts. In my case, if my car were stolen and not only the plates, I would need a title replacement?", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "I mean, like the title was lost because it was inside the car?", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "Well, yeah. If that were the case, certainly you should apply for a replacement title as soon as possible, to prevent any real damage. You can check Replace a Title Certificate section for more information.", "session_id": "doc2dial_1960"}
{"topic_shift": false, "utterance": "Hi, show me information about Camp Lejeune water contamination health issues", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "If you served at Marine Corps Base Camp Lejeune or Marine Corps Air Station MCAS New River in North Carolina", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "yes i served at Marine Corps Base Camp Lejeune", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "you may have had contact with contaminants in the drinking water there . this brought a high probability of carrying diseases", "session_id": "doc2dial_3811"}
{"topic_shift": true, "utterance": "What are the requirements for disability benefits from VA?", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you meet all of the requirements listed", "session_id": "doc2dial_3811"}
{"topic_shift": true, "utterance": "please, show me more information, maybe what are the requirements requested or where can I get more extensive information", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "Please, Download a fact sheet about Camp Lejeune - related benefits PDF Learn more about Camp Lejeune water contamination Learn more about the Camp Lejeune Family Member program", "session_id": "doc2dial_3811"}
{"topic_shift": true, "utterance": "are the requirements all mandatory or is any optional? to obtain disability benefits from VA", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "Served at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "yes i served MCAS New River", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "Didn t receive a dishonorable discharge when you separated from the military", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "unfortunately I received a dishonorable discharge", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "sorry but to be eligible for the program you must meet all the requirements", "session_id": "doc2dial_3811"}
{"topic_shift": false, "utterance": "Please, give me some info about fees for a learner permit and driver license.", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "The fee for your first New York State driver's license, or a new license or permit after a revocation, depends on your age when you apply and where you live. The total fee includes the driver license application fee.", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "Are you living in the MCTD?", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "No, not there.", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "Do you know that the total fee includes the Metropolitan Commuter Transportation District MCTD fee?", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "Yes, I knew that already", "session_id": "doc2dial_2448"}
{"topic_shift": true, "utterance": "What is the MCTD fee?", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "Ok. The residents of these counties must pay a Metropolitan Commuter Transportation District MCTD fee", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "Which counties?", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "Bronx, Kings Brooklyn, New York Manhattan, Queens.", "session_id": "doc2dial_2448"}
{"topic_shift": true, "utterance": "Do the Class M and MJ fare support the Motorcycle Safety Program?", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "Yes. Part of the Class M and MJ fee supports the Motorcycle Safety Program in New York State.", "session_id": "doc2dial_2448"}
{"topic_shift": false, "utterance": "How much will my service member pay for dependent coverage?", "session_id": "doc2dial_3756"}
{"topic_shift": true, "utterance": "Nothing.s We provide dependent coverage at no cost until the child is 18 years old , or sometimes longer if the child meets one of the requirements listed below", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "To continue receiving dependent coverage after age 18, what are the requirements?", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "Is a full - time student", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "Becomes permanently and totally disabled before turning 18 and can t support themselves", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3756"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "Spouses of service members covered under SGLIsDependent children of service members covered under SGLIs", "session_id": "doc2dial_3756"}
{"topic_shift": true, "utterance": "If you want to convert FSGLI coverage, what can I do?", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "Choose a company from the list of companies participating in this program. See the companies you can choose", "session_id": "doc2dial_3756"}
{"topic_shift": true, "utterance": "Besides a spouse and child, cannot another family member be covered?", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "not just those two as I mentioned Spouses of service members covered under SGLIDependent children of service members covered under SGLI", "session_id": "doc2dial_3756"}
{"topic_shift": true, "utterance": "ok, what forms would my service member need?", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "a service member will file an SGLV 8284A Accelerated Benefits Claim. Download SGLV 8284A PDF", "session_id": "doc2dial_3756"}
{"topic_shift": false, "utterance": "I need help using the loan simulator.", "session_id": "doc2dial_4039"}
{"topic_shift": false, "utterance": "I'll be happy to assist you with that. The loan simulator is a tool that helps you make decisions about student loans.", "session_id": "doc2dial_4039"}
{"topic_shift": true, "utterance": "How can I get the most realistic results from the loan simulator?", "session_id": "doc2dial_4039"}
{"topic_shift": false, "utterance": "It's always important to know that the simulator is not 100% accurate, but for the best results, be sure to provide complete and accurate information.", "session_id": "doc2dial_4039"}
{"topic_shift": true, "utterance": "How do I start my repayment plan strategy from scratch?", "session_id": "doc2dial_4039"}
{"topic_shift": false, "utterance": "Finding a repayment plan that fits your needs is very important.", "session_id": "doc2dial_4039"}
{"topic_shift": true, "utterance": "How do I get started using the loan simulator?", "session_id": "doc2dial_4039"}
{"topic_shift": false, "utterance": "The simulator will guide you through a series of questions based on your selections.", "session_id": "doc2dial_4039"}
{"topic_shift": true, "utterance": "Do you need assistance finding the best repayment strategy for you?", "session_id": "doc2dial_4039"}
{"topic_shift": false, "utterance": "Yes. I would definitely appreciate some help.", "session_id": "doc2dial_4039"}
{"topic_shift": false, "utterance": "Excellent. We can help you find a repayment plan that best fits your needs and goals.", "session_id": "doc2dial_4039"}
{"topic_shift": true, "utterance": "What important information should I know about using the loan simulator?", "session_id": "doc2dial_4039"}
{"topic_shift": false, "utterance": "As I've mentioned before, the simulator is just for informational purposes only and shouldn't be taken as financial advice.", "session_id": "doc2dial_4039"}
{"topic_shift": false, "utterance": "Greetings there. I heard veterans can get certain benefits if they were exposed to Agent Orange. COuld you tell me how to get those benefits?", "session_id": "doc2dial_1141"}
{"topic_shift": true, "utterance": "Well, have you scheduled an exam?", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "Yes, in fact i did.", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "Good, that's the first step. Next you should contact your local VA environmental health coordinator. Remember this exam is cost-free for those veterans who qualified.", "session_id": "doc2dial_1141"}
{"topic_shift": true, "utterance": "Sorry to ask, but this was some time ago. Could you remind me how to make an appointment for this Agent Orange exam?. It's for a friend of mine.", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "No problem. All you have to do is to contact your local VA environmental health coordinator for that.", "session_id": "doc2dial_1141"}
{"topic_shift": true, "utterance": "Then, to clarify this even more, what happens if i qualify for this exam?", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "If you get your qualification, you won't have to pay anything for this exam.", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "Sorry if i'm a nuisance, but is something hard to process for me. I won't pay anything, just following up those steps you said to me before, isn't?", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "That's right. You better believe it. It's cost-free for those qualified veterans.", "session_id": "doc2dial_1141"}
{"topic_shift": true, "utterance": "What will happen during the exam?", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "You'll be asked about your history of contact with agent orange and other herbicides along your health history including any major illnesses or surgeries you may have had.", "session_id": "doc2dial_1141"}
{"topic_shift": true, "utterance": "What specific requirements do you ask for this exam?", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "In that regard, you must have served in Vietnam between 1962 and 1975 for any length of time or in Korea near the DMZ between 1968 and 1971.", "session_id": "doc2dial_1141"}
{"topic_shift": true, "utterance": "Then my medical history will be reviewed there isn't?", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_1141"}
{"topic_shift": false, "utterance": "I need help with assisted living", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "are you a veteran?", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "You may be able to get assisted living, residential , or home health care through VA. We can help you find out how to access these long-term care services.", "session_id": "doc2dial_1627"}
{"topic_shift": true, "utterance": "No, I don't think so but I might be signed up so can you still tell me how I get this?", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "If you are not currently in the VA health care program you can apply for benefits today .", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "can you help me apply now?", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "Yes, we can provide a link so you can apply for benefits now", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "If I don't have time now who else can I talk to later to apply?", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "You can contact your VA social worker. Or, call our toll-free hotline at 877-222-8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m. ET", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "what are the requirements to qualify for care?", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "Are you signed up for VA health care?", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "I am", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "Have we concluded that you need a specific service to help with your ongoing treatment and personal care?", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "no I haven't even asked before or no one has reached out to me", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "I am sorry but you do not meet the requirements to access this service.", "session_id": "doc2dial_1627"}
{"topic_shift": false, "utterance": "How do I choose the correct Direct Loan MPN within the FSA application process?", "session_id": "doc2dial_3030"}
{"topic_shift": true, "utterance": "Are you currently an undergraduate student?", "session_id": "doc2dial_3030"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_3030"}
{"topic_shift": false, "utterance": "You then use this particular MPN for Direct Subsidized Loans or Direct Unsubsidized Loans which are available to eligible undergraduate students", "session_id": "doc2dial_3030"}
{"topic_shift": true, "utterance": "What if I am a Graduate or a Professional Student?", "session_id": "doc2dial_3030"}
{"topic_shift": false, "utterance": "You then need to locate the correct MPN which will allow you to borrow federal student loans. This category of student can be eligible for Direct Unsubsidized Loans, Direct PLUS Loans or both. An MPN is needed for each loan type that you intend to avail of", "session_id": "doc2dial_3030"}
{"topic_shift": true, "utterance": "What is a Master Promissory Note (MPN)?", "session_id": "doc2dial_3030"}
{"topic_shift": false, "utterance": "The MPN is a legal document which outlines that you promise to repay your loan and any interest and fees to the US Department of Education", "session_id": "doc2dial_3030"}
{"topic_shift": true, "utterance": "What if I am a parent of an undergraduate student, does this make any difference to the MPN process?", "session_id": "doc2dial_3030"}
{"topic_shift": false, "utterance": "In this situation, you use the PLUS MPN for Direct PLUS Loans which are available to parents of undergraduate students", "session_id": "doc2dial_3030"}
{"topic_shift": true, "utterance": "What is contained within an MPN when applying for federal student aid?", "session_id": "doc2dial_3030"}
{"topic_shift": false, "utterance": "The MPN includes the terms and conditions of the loan that you receive. You are entitled to receive more than one loan under an MPN over a period of 10 years, which can be used to pay for your or your child's educational costs. This is provided your school is authorized to use the MPN in this way. Your school will be able to inform you which loans, if any, you are eligible to receive", "session_id": "doc2dial_3030"}
{"topic_shift": false, "utterance": "Hello, I need career information. What do you offer?", "session_id": "doc2dial_996"}
{"topic_shift": true, "utterance": "On our page you can view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.", "session_id": "doc2dial_996"}
{"topic_shift": true, "utterance": "Would you like to learn more about other VA benefits and services?", "session_id": "doc2dial_996"}
{"topic_shift": false, "utterance": "Yes, please. Go ahead.", "session_id": "doc2dial_996"}
{"topic_shift": false, "utterance": "You can explore options for using GI Bill benefits to help pay for school or training, for example, and find out what benefits you can get.", "session_id": "doc2dial_996"}
{"topic_shift": true, "utterance": "Are things like food and clothing covered by the benefits?", "session_id": "doc2dial_996"}
{"topic_shift": false, "utterance": "Yes. We'll help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.", "session_id": "doc2dial_996"}
{"topic_shift": true, "utterance": "Would it be possible to talk to a real human about this?", "session_id": "doc2dial_996"}
{"topic_shift": false, "utterance": "Yes, you can talk to someone at any time.", "session_id": "doc2dial_996"}
{"topic_shift": true, "utterance": "Good. Before we get to that, how can I find the right career for me?", "session_id": "doc2dial_996"}
{"topic_shift": false, "utterance": "You can match your interests and skills to a career with a CareerScope assessment. Use this online tool to get recommendations for careers you may enjoy and succeed in, and training programs to help you get started.", "session_id": "doc2dial_996"}
{"topic_shift": true, "utterance": "What else can I do?", "session_id": "doc2dial_996"}
{"topic_shift": false, "utterance": "You can apply for a Certificate of Eligibility for a VA direct or VA-backed home loan to build, buy, improve, or refinance a home.", "session_id": "doc2dial_996"}
{"topic_shift": true, "utterance": "No. I mean, what can I do if I'm a veteran in need of help?", "session_id": "doc2dial_996"}
{"topic_shift": false, "utterance": "In that case you can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.", "session_id": "doc2dial_996"}
{"topic_shift": false, "utterance": "Where do I get started to learn more about the loan master promissory note", "session_id": "doc2dial_3024"}
{"topic_shift": true, "utterance": "Are you an undergraduate student?", "session_id": "doc2dial_3024"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3024"}
{"topic_shift": false, "utterance": "You would select the option for MPN for Direct Subsidized Loans or Direct Unsubsidized Loans available to eligible undergraduate students", "session_id": "doc2dial_3024"}
{"topic_shift": false, "utterance": "what kind of info will it have?", "session_id": "doc2dial_3024"}
{"topic_shift": false, "utterance": "You can view a demonstration to help you out", "session_id": "doc2dial_3024"}
{"topic_shift": true, "utterance": "will I also get more info with my promissory note?", "session_id": "doc2dial_3024"}
{"topic_shift": false, "utterance": "Yes, it explains the terms and conditions of your loan", "session_id": "doc2dial_3024"}
{"topic_shift": true, "utterance": "where can I log in and do more?", "session_id": "doc2dial_3024"}
{"topic_shift": false, "utterance": "I can give you a link so you can Log In", "session_id": "doc2dial_3024"}
{"topic_shift": true, "utterance": "what's the use of the promissory note?", "session_id": "doc2dial_3024"}
{"topic_shift": false, "utterance": "It is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education.", "session_id": "doc2dial_3024"}
{"topic_shift": false, "utterance": "Good morning. Please, i'm looking for information about possible exposure to hazardous materials, could you help me?", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "Have you been in contact with environmental hazards while serving in Iraq, Afghanistan and other areas?", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "Yeah, i think so.", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "If that so, you may have illnesses or other conditions believed to be caused by those toxic chemicals on soil, water or air.", "session_id": "doc2dial_982"}
{"topic_shift": true, "utterance": "IN that case, what could be the benefits i could get there?", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "The basic benefits would be Health care and Compensation payments.", "session_id": "doc2dial_982"}
{"topic_shift": true, "utterance": "Well, that's pretty much what anyone would want. How can i enjoy those?", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "Well, you'll need to file a claim for disability compensation, proving that your health issues are related to your contact with certain environmental hazards form your time with the military.", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "So i have to prove everything?", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "Yeah, that's the right procedure. You'll have to prove the veracity of your claim.", "session_id": "doc2dial_982"}
{"topic_shift": true, "utterance": "O.k i'll have that on mind. So, to be clear, i may be able to get VA disability benefits, right?", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "That's correct, you may be able to get those benefits if you're able to prove that you were in contact with those materials.", "session_id": "doc2dial_982"}
{"topic_shift": false, "utterance": "please tell me How your benefits may change from year to year", "session_id": "doc2dial_1633"}
{"topic_shift": true, "utterance": "Not always . We require a new Yellow Ribbon Program agreement each year .", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "If my school has an approved agreement and continues to participate in the program", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "they must continue to offer the Yellow Ribbon benefits to you the next year as long as you meet all of the requirements listed", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "the school still offers the program", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "they must continue to give you funding as long as you meet all of the requirements listed", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "Make acceptable progress toward completing your program according to your school", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "Stay enrolled in the school without a break following the school s policy", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "I don't stay enrolled in the school without a break", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1633"}
{"topic_shift": false, "utterance": "Hello. I hope you can help me. I was wondering if you can bring any help to get back to work after service.", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "Yes, no problem. If you are a veteran or a service member with a disability that impact your ability to work, we offer you a vocational rehabilitation program.", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "Alright. That sounds  good. But I don't have any disability.", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "Is this a single program?", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "No, not at all. We offer 5 support and services to help you to keep your job.", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "That's great. But which are this 5 supports and services?", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "I can give you an explanation about those so you see which one apply for you.", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "That sounds great. Please tell me about them.", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "The first one is the reemployment track, which can helps you to return to the civilian job you had before you were deployed.", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "Well, in my case, I was an independent worker.", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "OK, no problem. In that case we can help you with the self employment track, so you can continue with your own business,", "session_id": "doc2dial_1155"}
{"topic_shift": false, "utterance": "Can you tell me about Service-Disabled Veterans Life Insurance?", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "what if I have a service - connected disability?", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "find out how to apply for S - DVI online or by mail", "session_id": "doc2dial_3742"}
{"topic_shift": true, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "you may not be eligible for VA benefits", "session_id": "doc2dial_3742"}
{"topic_shift": true, "utterance": "How much will I pay for these benefits?", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "Your premium rate the amount you'll pay each month for your coverage depends on some factors", "session_id": "doc2dial_3742"}
{"topic_shift": true, "utterance": "what are the requirements to apply?", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "You can't apply for S - DVI", "session_id": "doc2dial_3742"}
{"topic_shift": true, "utterance": "how to get Veterans Mortgage Life Insurance?", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "you ll need to apply for our Specially Adapted Housing SAH Grant", "session_id": "doc2dial_3742"}
{"topic_shift": false, "utterance": "Hello. I came here to get some guidance for replacing IRP registration items. Can you answer a few questions, please?", "session_id": "doc2dial_2474"}
{"topic_shift": true, "utterance": "Of course. Do you still have one or both apportioned plates?", "session_id": "doc2dial_2474"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2474"}
{"topic_shift": false, "utterance": "Then you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.", "session_id": "doc2dial_2474"}
{"topic_shift": true, "utterance": "I see. I'm living quite a distance from the next DMV office. Can I apply by phone?", "session_id": "doc2dial_2474"}
{"topic_shift": false, "utterance": "I'm afraid you can't apply to replace IRP registration items by phone.", "session_id": "doc2dial_2474"}
{"topic_shift": true, "utterance": "Alright, what about applying by fax?", "session_id": "doc2dial_2474"}
{"topic_shift": false, "utterance": "You can apply to replace IRP registration items by fax at 518-486-6579.", "session_id": "doc2dial_2474"}
{"topic_shift": true, "utterance": "Great! So what will duplicate IRP registration items cost me?", "session_id": "doc2dial_2474"}
{"topic_shift": false, "utterance": "A replacement of apportioned vehicle plates with a cab card costs $ 27.50, and a replacement of the cab card and sticker costs $ 2.50.", "session_id": "doc2dial_2474"}
{"topic_shift": true, "utterance": "What if I have lost both apportioned plates?", "session_id": "doc2dial_2474"}
{"topic_shift": false, "utterance": "Then you should get the form Report of Lost or Stolen Motor Vehicle Items (MV-78B) from a police agency. Also get form MV-78B if your items were lost because of a crime. Your items will be replaced at no fee if form MV-78B shows the items were lost because of a crime.", "session_id": "doc2dial_2474"}
{"topic_shift": false, "utterance": "I wanted to know about career options", "session_id": "doc2dial_4005"}
{"topic_shift": true, "utterance": "we can give you a link so you can look at more information", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "Do you love working with animals?", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "no, what else you got?", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "Do you like working with computers?", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "I use them but wouldn't care to work on computer related things, anything else?", "session_id": "doc2dial_4005"}
{"topic_shift": true, "utterance": "Do you have any info for the parents to look at?", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "Is this information for a parent that is planning ahead for a child's higher education?", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "yes it is", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "We have resources for parents to learn more about saving early, finding tax breaks, and understanding parent loans to help support their child's college journey.", "session_id": "doc2dial_4005"}
{"topic_shift": true, "utterance": "do you have any info on how college can help me?", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "Yes, you can look at our Reasons to Attend a College or Career School section", "session_id": "doc2dial_4005"}
{"topic_shift": false, "utterance": "Hello, can you please walk me through the steps of a child disability application?", "session_id": "doc2dial_772"}
{"topic_shift": true, "utterance": "Of course. First of all, you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children, and includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "Do want to do the Child Disability report offline or do you need help?", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "Yes, both would be great.", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "In that case you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_772"}
{"topic_shift": true, "utterance": "Great! Do I need to make an appointment for my application?", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "Yes. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "Will do. What else should I know before my application?", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child 's disabling condition and how it affects his/her ability to function. At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_772"}
{"topic_shift": true, "utterance": "Do you also have a number for those hard of hearing? I can't hear well.", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "Yes, simply call our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "What should I do after I talked to social security?", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "You should fill out the online Child Disability Report. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.", "session_id": "doc2dial_772"}
{"topic_shift": false, "utterance": "I was without insurance and you guys want me to pay", "session_id": "doc2dial_2312"}
{"topic_shift": true, "utterance": "Would you like to determine if you are able to pay and remove a suspension?", "session_id": "doc2dial_2312"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2312"}
{"topic_shift": true, "utterance": "Was your insurance lapse for 90 days or less?", "session_id": "doc2dial_2312"}
{"topic_shift": false, "utterance": "nope it was longer", "session_id": "doc2dial_2312"}
{"topic_shift": true, "utterance": "So your insurance lapse was for 91 days or more?", "session_id": "doc2dial_2312"}
{"topic_shift": false, "utterance": "No, I was wrong....I looked at it and it was only 88 days", "session_id": "doc2dial_2312"}
{"topic_shift": true, "utterance": "can you tell me how to take care of anything I have to pay at the DMV?", "session_id": "doc2dial_2312"}
{"topic_shift": false, "utterance": "You can pay any fee in person at a DMV office with a certified check, personal check or money order, payable to \u201cCommissioner of Motor Vehicles.\u201d.", "session_id": "doc2dial_2312"}
{"topic_shift": true, "utterance": "can you give me an idea of how much I would have to pay under certain scenarios?", "session_id": "doc2dial_2312"}
{"topic_shift": false, "utterance": "Okay, say your insurance lapse is 90 days, you may pay a total penalty of $900 ($8 per day for the first 30 days = $240; plus $10 per day for 31 days to 60 = $300; plus $12 per day for days 61-90 = $360) and not turn in your plates", "session_id": "doc2dial_2312"}
{"topic_shift": false, "utterance": "what can you tell me about Medicare Premiums: Rules For Higher-Income Beneficiaries", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums", "session_id": "doc2dial_766"}
{"topic_shift": true, "utterance": "ow Social Security Determines You Have a Higher Premium", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "Social Security uses the most recent federal tax return the IRS provides to us .", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "you must pay higher premiums?", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "we use a sliding scale to calculate the adjustments , based on your modified adjusted gross income MAGI .", "session_id": "doc2dial_766"}
{"topic_shift": true, "utterance": "how to learn more?", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "For more information about the income - related monthly adjustment amounts or to apply for Medicare Part A or B", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_766"}
{"topic_shift": true, "utterance": "If I must pay higher premiums?", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "we use a sliding scale to calculate the adjustments , based on your modified adjusted gross income MAG", "session_id": "doc2dial_766"}
{"topic_shift": true, "utterance": "If my income has decreased what are the possible cases", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "You or your spouse lost income - producing property because of a disaster or other event beyond your control", "session_id": "doc2dial_766"}
{"topic_shift": false, "utterance": "Hello, I would like to know what the Graduate Payment Plan is like", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "Of course Payments are made for up to 10 years between 10 and 30 years for consolidation loans", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "Your income is low now, but do you expect it to increase steadily over time?", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3018"}
{"topic_shift": true, "utterance": "and how are the monthly payments in this plan?", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "Under this plan, your monthly payments start low and increase every two years", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "And how is the monthly payments for consolidation loans?", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "your payments are monthly", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "What if I have a direct consolidation loan?", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "If you have a Direct Consolidation Loan or an FFEL Consolidation Loan, the length of your repayment period will depend on the total amount of your education loan debt.] This total education loan debt includes the amount of your consolidation loan and your other student loan debt....", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "What if I have other loan debts?", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "Be sure to include those loans in your consolidation application in the section to list the loans that you do not want to consolidate, but want to consider in determining your repayment period.", "session_id": "doc2dial_3018"}
{"topic_shift": false, "utterance": "can you give me details of Pay insurance lapse civil penalty", "session_id": "doc2dial_2306"}
{"topic_shift": true, "utterance": "Your Suspension Order from the DMV shows how much you must pay . The amount depends on how long you did not have insurance coverage . Your payment is calculated based on the following table", "session_id": "doc2dial_2306"}
{"topic_shift": false, "utterance": "your insurance lapse is 25 days?", "session_id": "doc2dial_2306"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2306"}
{"topic_shift": false, "utterance": "you may pay a civil penalty of $ 200 $ 8 per day for 25 days and not turn in your plates , or you must surrender your plates and serve a registration suspension of 25 days", "session_id": "doc2dial_2306"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2306"}
{"topic_shift": false, "utterance": "Insurance", "session_id": "doc2dial_2306"}
{"topic_shift": true, "utterance": "How is the process by mail?", "session_id": "doc2dial_2306"}
{"topic_shift": false, "utterance": "Follow the instructions on your suspension order . Send the bottom part of the order along with a certified check , personal check , or money order payable to Commissioner of Motor Vehicles for the penalty to", "session_id": "doc2dial_2306"}
{"topic_shift": true, "utterance": "If my insurance term is 90 days", "session_id": "doc2dial_2306"}
{"topic_shift": false, "utterance": "you may pay a total penalty of $ 900 $ 8 per day for the first 30 days = $ 240 ; plus $ 10 per day for 31 days to 60 = $ 300 ; plus $ 12 per day for days 61 - 90 = $ 360 and not turn in your plates", "session_id": "doc2dial_2306"}
{"topic_shift": true, "utterance": "what can i do in a DMV office", "session_id": "doc2dial_2306"}
{"topic_shift": false, "utterance": "You may pay this fee in person at any DMV office with a certified check , personal check or money order , payable to Commissioner of Motor Vehicles", "session_id": "doc2dial_2306"}
{"topic_shift": false, "utterance": "Hello I need information about IRP Registration Transfer", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "do you want to know how to transfer an IRP registration and distributed plates?", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "To transfer an IRP registration and distributed license plates, request that the IRB transfer the registration when you purchase or register the new vehicle.", "session_id": "doc2dial_2460"}
{"topic_shift": true, "utterance": "Can I transfer the IRP registration online?", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "You can request the transfer of an IRP registration online through the New York State OSCAR Credentialing and One Stop Registration system.", "session_id": "doc2dial_2460"}
{"topic_shift": true, "utterance": "When will the new registration expire?", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "The new registration expires on the same date as the original registration.", "session_id": "doc2dial_2460"}
{"topic_shift": true, "utterance": "and can i request by mail?", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "of course If you apply by mail, send photocopies of your proof of identity.", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "What happens if I don't transfer the registration right away?", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "If you do not transfer the registration immediately, turn in the assigned license plates and taxi card to the IRB. Registration of your vehicle will be suspended if there is an expiration of liability insurance and the plates provided were not delivered. The registrant's driver's license may also be suspended. See Section 9.0 of the New York State IRP Handbook pdf IRP-8 for complete instructions on registration transfers.", "session_id": "doc2dial_2460"}
{"topic_shift": false, "utterance": "is this where I go to complain?", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "Your feedback is important to us. You can submit a complaint , give us positive feedback, or review an already submitted case.", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "what can I do next if I don't agree with what Federal Student Aid decided?", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "You can follow our procedures for resolving disputes.  We encourage you to do this before you contact the Federal Student Aid Ombudsman Group", "session_id": "doc2dial_4011"}
{"topic_shift": true, "utterance": "can I just submit another complaint?", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "Yes, you can submit a complaint or report a suspicious activity or scam , on behalf of yourself or someone else", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "can you give me a link to submit a complaint?", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "Yes, I will give you the link", "session_id": "doc2dial_4011"}
{"topic_shift": true, "utterance": "can you also link me to where I can view my case?", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "Yes, just log in to your account to view, track or update your case.", "session_id": "doc2dial_4011"}
{"topic_shift": true, "utterance": "Is there anything else we can help you with?", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "no, thanks", "session_id": "doc2dial_4011"}
{"topic_shift": false, "utterance": "Hello I need information about What happens after I request a decision review?", "session_id": "doc2dial_1169"}
{"topic_shift": true, "utterance": "good that you want to find out what happens after requesting a decision review", "session_id": "doc2dial_1169"}
{"topic_shift": false, "utterance": "Do you know what to do if the VA schedules the exams for you?", "session_id": "doc2dial_1169"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1169"}
{"topic_shift": true, "utterance": "What should I do when I complete the application?", "session_id": "doc2dial_1169"}
{"topic_shift": false, "utterance": "Submit the completed form", "session_id": "doc2dial_1169"}
{"topic_shift": true, "utterance": "What if I need help?", "session_id": "doc2dial_1169"}
{"topic_shift": false, "utterance": "A veterans services organization or a VA-accredited attorney or agent can help you request a decision review.", "session_id": "doc2dial_1169"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_1169"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews. Go to frequently asked questions", "session_id": "doc2dial_1169"}
{"topic_shift": true, "utterance": "Can I add new evidence?", "session_id": "doc2dial_1169"}
{"topic_shift": false, "utterance": "of course You have the option to add new evidence for a judge to review. You must submit this evidence within 90 days from the date VA receives your Board Appeal form.", "session_id": "doc2dial_1169"}
{"topic_shift": true, "utterance": "What happens if I make an appeal?", "session_id": "doc2dial_1169"}
{"topic_shift": false, "utterance": "At your hearing, you and a Veteran Law Judge will have a conversation, and ask questions about your appeal.", "session_id": "doc2dial_1169"}
{"topic_shift": false, "utterance": "Can I use VA health care with other forms of insurance?", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "Do you have a private insurance plan through an employer?", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "Yes, I have private insurance through my job.", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "You can use your private insurance in conjunction with your VA health care.", "session_id": "doc2dial_1182"}
{"topic_shift": true, "utterance": "Will I have to pay out of pocket for services that aren't covered?", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "No, you won't have to pay any unpaid balance that is not covered by your health insurance provider.", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "Were you assigned to a priority group?", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "No, not to my knowledge.", "session_id": "doc2dial_1182"}
{"topic_shift": true, "utterance": "Will I lose my VA health care coverage if I'm in one of the lower priority groups?", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "Yes, you may lose these benefits in the future.", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "Will my family still have coverage if I drop my private insurance plan?", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "No, they may not have coverage because we don't know if Congress will provide future funding to care for all of the veterans who are signed up for VA health care.", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "Is all of my health information kept private?", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "Yes, your private health information is protected.", "session_id": "doc2dial_1182"}
{"topic_shift": false, "utterance": "Hi, I am trying to learn about VA vocational rehab.", "session_id": "doc2dial_3795"}
{"topic_shift": true, "utterance": "Okay. I can help. Let's find out if you are eligible.", "session_id": "doc2dial_3795"}
{"topic_shift": true, "utterance": "Great. Can you help me learn what services I can get?", "session_id": "doc2dial_3795"}
{"topic_shift": false, "utterance": "Sure. We can run an evaluation to find out your strengths.", "session_id": "doc2dial_3795"}
{"topic_shift": true, "utterance": "That sounds good. How can I learn more?", "session_id": "doc2dial_3795"}
{"topic_shift": false, "utterance": "I can share more information. We can help teach new skills or give you tips on starting your own business.", "session_id": "doc2dial_3795"}
{"topic_shift": true, "utterance": "What if I am still on active duty?", "session_id": "doc2dial_3795"}
{"topic_shift": false, "utterance": "Are you on disability?", "session_id": "doc2dial_3795"}
{"topic_shift": false, "utterance": "I am not.", "session_id": "doc2dial_3795"}
{"topic_shift": false, "utterance": "Are you a part of the Integrated Disability Evaluation System?", "session_id": "doc2dial_3795"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3795"}
{"topic_shift": false, "utterance": "Then you may be eligible.", "session_id": "doc2dial_3795"}
{"topic_shift": false, "utterance": "What information would I need to change by GI bill?", "session_id": "doc2dial_955"}
{"topic_shift": true, "utterance": "You would need your Social Security number and your VA file number to complete your change.", "session_id": "doc2dial_955"}
{"topic_shift": false, "utterance": "Are you a dependent of a Veteran or service member?", "session_id": "doc2dial_955"}
{"topic_shift": false, "utterance": "Yes I am a dependent of someone that is a Veteran.", "session_id": "doc2dial_955"}
{"topic_shift": false, "utterance": "Then, you will need to include that person's Social Security or VA file number and basic service history information along with your information.", "session_id": "doc2dial_955"}
{"topic_shift": true, "utterance": "If I am a Veteran what do I need to do to make a change of program?", "session_id": "doc2dial_955"}
{"topic_shift": false, "utterance": "You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995 and you can complete the form online at this time.", "session_id": "doc2dial_955"}
{"topic_shift": true, "utterance": "I would like to change my GI Bill school, what can I do?", "session_id": "doc2dial_955"}
{"topic_shift": false, "utterance": "We will help you with the information you need so you can keep getting funding.", "session_id": "doc2dial_955"}
{"topic_shift": true, "utterance": "What information do I need to get this change finished?", "session_id": "doc2dial_955"}
{"topic_shift": false, "utterance": "All you need is basic information about your service history and education or training plans and goals.", "session_id": "doc2dial_955"}
{"topic_shift": true, "utterance": "What takes place if I am a dependent of a Veteran?", "session_id": "doc2dial_955"}
{"topic_shift": false, "utterance": "You will need to submit a Dependent's Request for Change of Program and it is possible to complete online right now.  Just choose VA Form 22-5495.", "session_id": "doc2dial_955"}
{"topic_shift": false, "utterance": "In order for me to register my vehicle, do I have to have an insurance policy in place on that vehicle", "session_id": "doc2dial_1828"}
{"topic_shift": true, "utterance": "For you to register a vehicle in New York, it is a requirement of the DMV that you have auto liability insuranc", "session_id": "doc2dial_1828"}
{"topic_shift": true, "utterance": "I have a question in relation to my vehicle registration application. Does my name on that application form have to match my Insurance Identification Card", "session_id": "doc2dial_1828"}
{"topic_shift": false, "utterance": "Yes, your name as it appears on your insurance card must match the name that appears on your vehicle registration application", "session_id": "doc2dial_1828"}
{"topic_shift": true, "utterance": "Are there any restrictions in place regarding out-of-state insurance and what are the implications of not having these in order", "session_id": "doc2dial_1828"}
{"topic_shift": false, "utterance": "You cannot drive your motorcycle on public highways without having insurance in place. If your name differs from your insurance to your registration, your insurance coverage may lapse and become invalid, which could result in the DMV suspending your driver license and registration", "session_id": "doc2dial_1828"}
{"topic_shift": true, "utterance": "I will have a problem in providing my original Insurance Identification Card. Will the DMV be able to accept a copy or a fax?", "session_id": "doc2dial_1828"}
{"topic_shift": false, "utterance": "Once the DMV barcode reader can read scan the barcode on your Insurance Identification Card, this will be acceptable", "session_id": "doc2dial_1828"}
{"topic_shift": true, "utterance": "What type of policy do I need to have in place before I can register a vehicle?", "session_id": "doc2dial_1828"}
{"topic_shift": false, "utterance": "Auto insurance liability is a pre-requisite before you can register a vehicle in New York", "session_id": "doc2dial_1828"}
{"topic_shift": false, "utterance": "What happens after I have applied for VA health care benefits?", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "After your application, we will send you a letter to let you know if your application has been approved", "session_id": "doc2dial_941"}
{"topic_shift": true, "utterance": "How do I get my Veterans Health Identification Card?", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "You can contact your local VA medical center and speak with the enrolment coordinator. This coordinator can help you arrange to have your picture taken for your new VHIC. You can, alternatively, request your VHIC at your next VA health care appointment", "session_id": "doc2dial_941"}
{"topic_shift": true, "utterance": "How long does it take to hear back after I apply for VA health care?", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "Has it been more than a week since you applied?", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "No, it hasn't", "session_id": "doc2dial_941"}
{"topic_shift": true, "utterance": "Where do I go if I need help accessing VA services?", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "You can contact our toll free number at 877-222-8387, Monday through Friday from 8.00 a.m. to 8.00 p.m. ET", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "Can I cancel my enrolment in VA healthcare at any stage?", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "You can cancel your enrolment but this may impact your health care coverage requirements under the Affordable Care Act, if you don't have other health care", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "What can I do if I disagree with a decision that is made on my VA healthcare application?", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "In this instance, you can file an appeal. If your application is not approved, you will receive a letter outlining the reasons why, and this letter will also include instructions on how to appeal the decision", "session_id": "doc2dial_941"}
{"topic_shift": false, "utterance": "what can you tell me about Social Security Credits", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes", "session_id": "doc2dial_799"}
{"topic_shift": true, "utterance": "If i are statutorily blind?", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "you must only meet the duration of work test", "session_id": "doc2dial_799"}
{"topic_shift": true, "utterance": "What is the Number of credits needed for retirement benefits?", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "if I was born after 1928?", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "yes it is my case", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "you need 40 credits to qualify for retirement", "session_id": "doc2dial_799"}
{"topic_shift": true, "utterance": "you might earn more credits than the minimum number you need to be eligible for benefits ?", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "These extra credits do not increase your benefit amount. The average of your earnings over your working years ,s [24] not the total number of credits you earn", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "What are the credits based on?", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "Credits are based on your total wages and self - employment income for the year. You might work all year to earn four credits , or you might earn enough for all four in much less time", "session_id": "doc2dial_799"}
{"topic_shift": false, "utterance": "How does work study work for me as a Veteran?", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "Work study programs as a Veteran can help you earn money while being enrolled in college, a vocational school, or professional training program.", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "Is there any special place I need to be enrolled?", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "You would have to be enrolled college courses, a vocational school, or professional training program.", "session_id": "doc2dial_3781"}
{"topic_shift": true, "utterance": "What about other financial assistance?", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "All you need to do is contact your school's financial office to find that out.", "session_id": "doc2dial_3781"}
{"topic_shift": true, "utterance": "Am I able to take part in the Veterans work-study program?", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "You will have to meet certain requirements to take part in the Veterans work-study program.", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "What must be true for me to get Veteran's work study?", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "Are you enrolled at least three quarters time in a college degree, vocational, or professional program?", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "No I am not enrolled for at least three quarters time in a college degree, vocational or professional program.", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "Then you are not eligible for the Veteran's work-study program.", "session_id": "doc2dial_3781"}
{"topic_shift": false, "utterance": "How is the conditional use license for drivers from other states?", "session_id": "doc2dial_3959"}
{"topic_shift": true, "utterance": "Do you have a driver's license issued in another state?", "session_id": "doc2dial_3959"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3959"}
{"topic_shift": false, "utterance": "you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State . The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license", "session_id": "doc2dial_3959"}
{"topic_shift": true, "utterance": "how is the conditional license?", "session_id": "doc2dial_3959"}
{"topic_shift": false, "utterance": "The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug - related violation", "session_id": "doc2dial_3959"}
{"topic_shift": true, "utterance": "what is restricted use", "session_id": "doc2dial_3959"}
{"topic_shift": false, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug - related , or because of some drug - related violations", "session_id": "doc2dial_3959"}
{"topic_shift": true, "utterance": "What more details do I need to know?", "session_id": "doc2dial_3959"}
{"topic_shift": false, "utterance": "You can do this at most , but not all , Motor Vehicles offices . Contact your nearest office to find out where you can apply", "session_id": "doc2dial_3959"}
{"topic_shift": true, "utterance": "ok i need to know more about restricted use", "session_id": "doc2dial_3959"}
{"topic_shift": false, "utterance": "all related to alcohol or drugs", "session_id": "doc2dial_3959"}
{"topic_shift": false, "utterance": "Hello I need information about What should I do if I do not receive my VHIC in the mail?", "session_id": "doc2dial_1196"}
{"topic_shift": true, "utterance": "Has it been more than 10 days since your photo was taken and you did not receive your card?", "session_id": "doc2dial_1196"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1196"}
{"topic_shift": false, "utterance": "Has it been more than 10 days since your photo was taken and you did not receive your card?", "session_id": "doc2dial_1196"}
{"topic_shift": true, "utterance": "What should I expect after taking my photo?", "session_id": "doc2dial_1196"}
{"topic_shift": false, "utterance": "After taking your photo we will process your VHIC and mail it to you. You should receive your card within 10 days.", "session_id": "doc2dial_1196"}
{"topic_shift": true, "utterance": "What if you change your medical center during the trip since you received your original card?", "session_id": "doc2dial_1196"}
{"topic_shift": false, "utterance": "You can contact the medical center where you currently receive care. Or, call us at 877 - 222 - 8387, Monday through Friday, 8:00 a.m. at 8:00 p.m.", "session_id": "doc2dial_1196"}
{"topic_shift": true, "utterance": "and what do these new cards offer?", "session_id": "doc2dial_1196"}
{"topic_shift": false, "utterance": "It also offers other useful new features. This includes \"VA\" printed in braille to help low vision Veterans quickly recognize the card, as well as an display of their latest branch of service emblem and a list of special awards they may have received.", "session_id": "doc2dial_1196"}
{"topic_shift": true, "utterance": "and can I use this card as a credit card?", "session_id": "doc2dial_1196"}
{"topic_shift": false, "utterance": "Sorry. You cannot use your VHIC as a credit card or insurance card. You do not pay copays or authorize care in non-VA health facilities.", "session_id": "doc2dial_1196"}
{"topic_shift": false, "utterance": "Heeyy, what's up?. You know, i need to do some things with DMV, but i have some doubts, about if i can use someone else's documents that proof that me is me, could you help me?", "session_id": "doc2dial_3971"}
{"topic_shift": true, "utterance": "Well, you can use your spouse's documents, but i must ask, Do you and your spouse share the same last name?", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "Yes, that's right.", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "Excellent, Then you can use those documents that are in your spouse's name to serve as proof.", "session_id": "doc2dial_3971"}
{"topic_shift": true, "utterance": "Good, thanks. In the case i hadn't those, what else i could use?", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "You can use a phone bill, an electricity or gas bill, water bill or cable bill. You can even use your divorce papers.", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "I just thought, may i use a union card?", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "Sure, you can use that document, even if you no longer have that union job.", "session_id": "doc2dial_3971"}
{"topic_shift": true, "utterance": "Great. I heard that the main documents needed are birth certificate or marriage record, If i don't have those, what can i do?", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "You can enlist the help of the NYS Department of Health Vital record to get some proof.", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "But if i'm not from NY, can i still use that service?", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "Yes, you can. That will enable you to ask for records from new york and many other states.", "session_id": "doc2dial_3971"}
{"topic_shift": true, "utterance": "I f i have additional documents that proof my relationship, can i submit them?", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "Sure, you can do that.", "session_id": "doc2dial_3971"}
{"topic_shift": true, "utterance": "You said earlier that divorce papers will work?", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "That's right.", "session_id": "doc2dial_3971"}
{"topic_shift": false, "utterance": "I moved recently and forgot to update my address. Could this be a problem?", "session_id": "doc2dial_1800"}
{"topic_shift": true, "utterance": "Yes, by statute, you have to report a change of address to DMV before ten days after moving.", "session_id": "doc2dial_1800"}
{"topic_shift": true, "utterance": "Is it common to delay a transaction due to forgetting any prerequisite when going to the DMV office? what could be the alternative?", "session_id": "doc2dial_1800"}
{"topic_shift": false, "utterance": "Yes. Around 10% of our customers forget some of the pre-requisites when going to a DMV office. To avoid this, you could check on the DMV website to see if you can do your transaction online.", "session_id": "doc2dial_1800"}
{"topic_shift": true, "utterance": "What if the inquiry letter you send to me doesn't resolve the problem with my insurance?", "session_id": "doc2dial_1800"}
{"topic_shift": false, "utterance": "In that case, we must suspend the vehicle registration and if the problem persists, your driver's license. This happens quite often a year due to failing to maintain insurance.", "session_id": "doc2dial_1800"}
{"topic_shift": false, "utterance": "What could happen if I forget to update my new address with you guys?", "session_id": "doc2dial_1800"}
{"topic_shift": false, "utterance": "If you move and don't update your address who won't know about any insurance problem and we'll have to suspend your registration and license.", "session_id": "doc2dial_1800"}
{"topic_shift": true, "utterance": "Can I leave the state without notifying DMV?", "session_id": "doc2dial_1800"}
{"topic_shift": false, "utterance": "Thanks to the communications between states you can resolve any previous problem you have in New York State before registering in the new state.", "session_id": "doc2dial_1800"}
{"topic_shift": false, "utterance": "what is VA disability compensation?", "session_id": "doc2dial_969"}
{"topic_shift": true, "utterance": "About VA disability ratingsLearn how we assign disability ratings and effective dates , and what to do after you get your rating", "session_id": "doc2dial_969"}
{"topic_shift": true, "utterance": "Did you want More information and resources", "session_id": "doc2dial_969"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_969"}
{"topic_shift": false, "utterance": "Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability", "session_id": "doc2dial_969"}
{"topic_shift": false, "utterance": "are there grants/", "session_id": "doc2dial_969"}
{"topic_shift": false, "utterance": "Disability housing grants for VeteransFind out how to apply for a housing grant as a Veteran or service member with a service - connected disability", "session_id": "doc2dial_969"}
{"topic_shift": true, "utterance": "how do i  Get VA disability compensation (pay)", "session_id": "doc2dial_969"}
{"topic_shift": false, "utterance": "After you file your claimFind out what happens after you file for VA disability compensation , how long it takes us to make a decision , and what to do if you disagree", "session_id": "doc2dial_969"}
{"topic_shift": true, "utterance": "how can I  Manage my  Veterans disability benefits", "session_id": "doc2dial_969"}
{"topic_shift": false, "utterance": "VA claim exam C&P exam Find out why you might need a claim exam  how to schedule and prepare for your appointment ,", "session_id": "doc2dial_969"}
{"topic_shift": true, "utterance": "how do i get VA disability compensation", "session_id": "doc2dial_969"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse", "session_id": "doc2dial_969"}
{"topic_shift": false, "utterance": "Can you tell me about browser compatibility?", "session_id": "doc2dial_1814"}
{"topic_shift": true, "utterance": "You should know that we are improving our security protocols to better protect your data.", "session_id": "doc2dial_1814"}
{"topic_shift": true, "utterance": "Can you give me an address for dial-in search account consultations?", "session_id": "doc2dial_1814"}
{"topic_shift": false, "utterance": "You can mail DMV at NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137", "session_id": "doc2dial_1814"}
{"topic_shift": true, "utterance": "how many digits is the account number?", "session_id": "doc2dial_1814"}
{"topic_shift": false, "utterance": "You'll be sent a seven-digit account number that will never change.", "session_id": "doc2dial_1814"}
{"topic_shift": true, "utterance": "What can I do if my browser is not compatible?", "session_id": "doc2dial_1814"}
{"topic_shift": false, "utterance": "You should update your browser to its latest version.", "session_id": "doc2dial_1814"}
{"topic_shift": false, "utterance": "I need to check my browser compatibility.", "session_id": "doc2dial_1814"}
{"topic_shift": false, "utterance": "To check for your browser compatibility yo should visit https://encryption.ny.gov/", "session_id": "doc2dial_1814"}
{"topic_shift": true, "utterance": "Why would DMV ask me about my searches?", "session_id": "doc2dial_1814"}
{"topic_shift": false, "utterance": "We need to verify the compliance of the dial-in Terms of Service.", "session_id": "doc2dial_1814"}
{"topic_shift": true, "utterance": "Would the dial-in search account service be useful for an attorney?", "session_id": "doc2dial_1814"}
{"topic_shift": false, "utterance": "Yes, attorneys are among our most common clients.", "session_id": "doc2dial_1814"}
{"topic_shift": false, "utterance": "Hello, good morning. I'm going to visit NYS pretty soon and i would like to know if i can get a driving permit there.", "session_id": "doc2dial_3965"}
{"topic_shift": true, "utterance": "Do you have a driver license issued by other state?", "session_id": "doc2dial_3965"}
{"topic_shift": false, "utterance": "No, i don't have such license.", "session_id": "doc2dial_3965"}
{"topic_shift": true, "utterance": "Look, If somebody anyone wants to get a driving permit there, what should be done?", "session_id": "doc2dial_3965"}
{"topic_shift": false, "utterance": "Well, you should apply for a conditional or restricted use license in person at a DMV Office. You can do this at almost any DMV Office.", "session_id": "doc2dial_3965"}
{"topic_shift": true, "utterance": "This restricted license can be issued to those whose license has been suspended or revoked because alcohol or drug?", "session_id": "doc2dial_3965"}
{"topic_shift": false, "utterance": "In fact, yes, they can get a restricted license. In any case, the driver must attend a Impaired Driver Program approved by the DMV.", "session_id": "doc2dial_3965"}
{"topic_shift": true, "utterance": "You said that this license can be requested in any DMV office, right?", "session_id": "doc2dial_3965"}
{"topic_shift": false, "utterance": "Not all of the DMV offices. You should contact your nearest DMV office to know if you can apply there.", "session_id": "doc2dial_3965"}
{"topic_shift": true, "utterance": "And that license is only conditional, isn't?", "session_id": "doc2dial_3965"}
{"topic_shift": false, "utterance": "Correct. As said before, is a special kind of license, which can be issued to those driver whose license has been suspended or revoked by alcohol or drug related situations.", "session_id": "doc2dial_3965"}
{"topic_shift": false, "utterance": "I could use some tax benefits help", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "Okay, tax benefits can be used to get back some of the money you spend on tuition or loan interest or to maximize your college savings.", "session_id": "doc2dial_3232"}
{"topic_shift": true, "utterance": "how do they help me?", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "They help offset the costs of college by reducing the amount of your income tax.", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "Did you miss filing a tax return this year?", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "no I filed", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "can you give me an example of one of these credits?", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "Okay, The Lifetime Learning Credit allows you to claim up to $2,000 per student per year for any college or career school tuition and fees, as well as for books, supplies, and equipment that were required for the course and had to be purchased from the school.", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "are there others?", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "There is the American Opportunity Credit which allows you to claim up to $2,500 per student per year for the first four years of school as the student works toward a degree or similar credential.", "session_id": "doc2dial_3232"}
{"topic_shift": true, "utterance": "what does the coverdell savings account do for me?", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "It allows up to $2,000 a year to be put aside for a student\u2019s education expenses", "session_id": "doc2dial_3232"}
{"topic_shift": false, "utterance": "Tuition Assistance Top-Up", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "Does your college tuition cost more than what s covered by the Tuition Assistance TA program ?", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "yes, cost more than what s covered by the Tuition Assistance TA program", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "Find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program .", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "how to know if I am eligible", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "please, first  Find out if you can get more money to help pay for school through the Tuition Assistance Top - Up program .", "session_id": "doc2dial_1425"}
{"topic_shift": true, "utterance": "What do I have to do to get these benefits?", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "figure out if the GI Bill benefits you have left will cover your needs .  Use the GI Bill Comparison Tool", "session_id": "doc2dial_1425"}
{"topic_shift": true, "utterance": "what are the requirements", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "You qualify for Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefit", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "covers the entire course?", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "You can get tuition assistance if you re approved for federal TA and you meet both of the requirements listed below", "session_id": "doc2dial_1425"}
{"topic_shift": false, "utterance": "hello I need information about Temporary Disability Rating after surgery or cast", "session_id": "doc2dial_1343"}
{"topic_shift": false, "utterance": "Are you recovering from surgery or a disability related to your military service that has left you unable to move?", "session_id": "doc2dial_1343"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1343"}
{"topic_shift": false, "utterance": "You may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability.", "session_id": "doc2dial_1343"}
{"topic_shift": true, "utterance": "Is it possible that they can give me a 100% disability if my condition worsens?", "session_id": "doc2dial_1343"}
{"topic_shift": false, "utterance": "Yes For Example: A veteran had a left knee injury that resulted in a disability rating of 30%. As the knee problem worsened, the veteran VA doctor recommended surgery to prevent further damage from occurring. Since the doctor would not know if the surgery was successful until 3 months after the 1 week stay in the Veteran's hospital, we gave the Veteran a temporary disability rating of 100% for 3 months.", "session_id": "doc2dial_1343"}
{"topic_shift": true, "utterance": "What kind of disability benefits can I get?", "session_id": "doc2dial_1343"}
{"topic_shift": false, "utterance": "among the disability benefits you can get for health care this\u00a0\u00a0\u00a0\u00a0 - while recovering additional compensation payments", "session_id": "doc2dial_1343"}
{"topic_shift": true, "utterance": "What if I was not operated for my injury?", "session_id": "doc2dial_1343"}
{"topic_shift": false, "utterance": "you must meet a requirement", "session_id": "doc2dial_1343"}
{"topic_shift": true, "utterance": "and who are covered in this benefit?", "session_id": "doc2dial_1343"}
{"topic_shift": false, "utterance": "Veterans only", "session_id": "doc2dial_1343"}
{"topic_shift": false, "utterance": "hello what paid employment information could you", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "To be eligible to receive funds under the Title IV Student Assistance Programs of the Higher Education Act, an educational program must lead to a degree in a public or non-profit institution or must prepare students for \"gainful employment in a recognized occupation. \" gainful employment in a recognized occupation.", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "and what does this program require?", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "An educational program must lead to a degree in a public or non-profit institution or must prepare students for \"gainful employment in a recognized occupation.\" gainful employment in a recognized occupation.", "session_id": "doc2dial_2892"}
{"topic_shift": true, "utterance": "and what does SSA do?", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "The SSA calculates and returns to the United States Department of Education the mean and median annual earnings for a cohort of students who completed the GE program during a specific cohort period.", "session_id": "doc2dial_2892"}
{"topic_shift": true, "utterance": "and what is the debt to earnings rate data?", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "D / E rate data is available for 2015 debt measurement.", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "Do you know that it came into effect from April 25, 2018?", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "Yes i would like to know", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "As of April 25, 2018, no revised appeals have been denied. In the spreadsheet, a single asterisk * indicates that the information presented in the field has changed from what was presented prior to the April 25, 2018 update.", "session_id": "doc2dial_2892"}
{"topic_shift": true, "utterance": "and how many students must there be to calculate the rate?", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "At least 10 people who completed a program must match for SSA to return middle and middle income information for disclosure purposes, while there must be at least 30 students in the cohort sent to SSA for the Department to calculate D rates. / E.", "session_id": "doc2dial_2892"}
{"topic_shift": false, "utterance": "I need SSI benefits information", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "The Supplemental Security Income program pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_3554"}
{"topic_shift": true, "utterance": "is there a number where I can get help with the process for an older person that will need more help?", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "Yes, the number is 1-800-772-1213, and they will help a person age 65 and older.", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "she's hard of hearing so is that also the TTY number?", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "The TTY number is 1-800-325-0778", "session_id": "doc2dial_3554"}
{"topic_shift": true, "utterance": "Can we make an appointment to get help with the SSI application?", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "You can schedule an appointment with a local Social Security office to file an application.  Call 1-800-772-1213 from 7 a.m. to 7 p.m.  Monday through Friday.", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "can we just do it online if we can't go in?", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "Is the person that wants to file for SSI between the ages of 18 and 65?", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "she's 63", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "Has she never been married?", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "no she was married", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "She does not meet the requirements to file for SSI online.", "session_id": "doc2dial_3554"}
{"topic_shift": false, "utterance": "What is gainful employment information mean?", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "Gainful employment means in order to get federal student aid a student must take an educational degree at a non-profit or public institution that will prepare them for gainful employment in a recognized occupation.", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "Is there an special act that states this?", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "Yes, the Higher Education Act Title IV student assistance programs.", "session_id": "doc2dial_2886"}
{"topic_shift": true, "utterance": "Is there glossary of terms used in the data spreadsheet?", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "Yes, there is a glossary of terms used in the D/E data spreadsheet.", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "Is there any Debt-to-Earnings Rate Data?", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "Yes, D/E rate data is available for the 2015 debt measure year.", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "Do you know the appeal date of April 25, 2018 no appeals have been denied?", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "Yes, I know since the date of April 25, 2018 no appeals have been denied.", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "It shows that no appeals that have been reviewed have been denied and on the spreadsheet a singe asterisk shows that the info presented in the field has changed from what was presented before April 25, 2018.", "session_id": "doc2dial_2886"}
{"topic_shift": true, "utterance": "What do I need to know for the Annual Earnings Rate?", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "You should know that the numerator is the calculated annual loan payment amount is an estimate of the annual loan repayment amount based on the median educational debt of the members. Also, the denominator is the higher mean earnings taken from the Social Security Administration.", "session_id": "doc2dial_2886"}
{"topic_shift": false, "utterance": "How am I protected?", "session_id": "doc2dial_3540"}
{"topic_shift": true, "utterance": "Hello, how are you today? I will be happy to assist you. Have you been approved?", "session_id": "doc2dial_3540"}
{"topic_shift": false, "utterance": "Yes  I recently was.", "session_id": "doc2dial_3540"}
{"topic_shift": true, "utterance": "Did you create an online accout? or do you want to?", "session_id": "doc2dial_3540"}
{"topic_shift": false, "utterance": "I am not sure if that is safe or if i wish to do that online", "session_id": "doc2dial_3540"}
{"topic_shift": true, "utterance": "I see. We offer extra security to ease your mind", "session_id": "doc2dial_3540"}
{"topic_shift": false, "utterance": "That sounds great", "session_id": "doc2dial_3540"}
{"topic_shift": false, "utterance": "Ok great!  We offer you the choice to add extra security when you create an online account", "session_id": "doc2dial_3540"}
{"topic_shift": true, "utterance": "Is there anywhere else I can learn about phishing?", "session_id": "doc2dial_3540"}
{"topic_shift": false, "utterance": "absolutely! please go to  go to OnGuard Online", "session_id": "doc2dial_3540"}
{"topic_shift": true, "utterance": "Should I respond to the email if i suspect it is a phishing one?", "session_id": "doc2dial_3540"}
{"topic_shift": false, "utterance": "DO NOT respond to the email or click on any links contained in the email message", "session_id": "doc2dial_3540"}
{"topic_shift": false, "utterance": "I need information on how to obtain a VA direct home loan.", "session_id": "doc2dial_1357"}
{"topic_shift": true, "utterance": "Your first step will be to apply for your COE. After you've done that, your next steps will depend on the type of loan you are applying for and your lender.", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "Are you looking to obtain a VA home loan?", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "For the majority of loans, your lender will probably be a mortgage company or a private bank.", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "What if you are Native American?", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "In this case, we will be your lender.", "session_id": "doc2dial_1357"}
{"topic_shift": true, "utterance": "Can I apply for my COE online?", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "That will depend on your lender. Some lenders will allow you to use our Web LGY system to obtain your COE.", "session_id": "doc2dial_1357"}
{"topic_shift": true, "utterance": "What is the significance of obtaining the COE?", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "The COE tells your lender that you have qualified for the VA home loan benefit.", "session_id": "doc2dial_1357"}
{"topic_shift": true, "utterance": "What kind of information will I need to apply for a COE?", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "This will depend on your current status in the military. If you are a current or former activated National Guard or Reserve member, you'll need a copy of your discharge or separation papers DD214.", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "I'm not in the National Guard, so what other information will I need?", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "This will depend on whether you are a Veteran or on Active duty.", "session_id": "doc2dial_1357"}
{"topic_shift": false, "utterance": "What can I do if my application for disability benefits is denied?", "session_id": "doc2dial_10"}
{"topic_shift": true, "utterance": "We can deny your application if we decide you don't meet the requirements to get the benefits after reviewing your application. But, you have the right to ask for a second review.", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "So if I disagree with your decision I can ask for y application to be reviewed again?", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "Yes, and in the notice you receive after getting your application denied, you can see the instructions on how to appeal the decision.", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "and, as a person with hearing problems, do you offer any suitable form of contact?", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "yes, we have the toll-free TTY number 1-800-325-0778", "session_id": "doc2dial_10"}
{"topic_shift": true, "utterance": "Can you give me some publications about disability benefits?", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "Sure, I recommend you read the publications \"Apply Online For Disability Benefits\", \"Disability Benefits\" and \"Disability Starter Kit\".", "session_id": "doc2dial_10"}
{"topic_shift": true, "utterance": "Thanks. And again, about appealing a denied decision. Is there anything to do if my decision is denied a second time?", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "If we decide you don't qualify because you are not disabled according to our rules, you can appeal online.", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "Was your application denied?", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "No, I'm just curious, just in case.", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "now, can you tell me about SSI?", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "the Supplemental Security Income or SSI it's the option you would get if you didn't manage to get enough Social Security credits to qualify for the disability benefits.", "session_id": "doc2dial_10"}
{"topic_shift": false, "utterance": "How does Recharge Tuition Help work?", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "Does your college tuition cost more than what the TA Tuition Assistance Program covers?", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1431"}
{"topic_shift": true, "utterance": "which are the requirements", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "You qualify for the Montgomery GI Bill Active Duty MGIB - AD or Post-9/11 GI Bill benefits,", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "You cannot get tuition assistance if you are approved for federal TA", "session_id": "doc2dial_1431"}
{"topic_shift": true, "utterance": "ok and do you use the GI Bill Post-9/11?", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "This benefit will be charged to you based on the training time, no matter how much money you are reimbursed. Part-time training rates reduce your GI Bill benefit by half a month for each month you enroll.", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "I use the GI Bill Post-9/11,", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "We will reimburse your school for the difference between the DoD payment and tuition and the approved maximum authorized fees.", "session_id": "doc2dial_1431"}
{"topic_shift": false, "utterance": "I need more information on Driver Responsibility Assessments", "session_id": "doc2dial_2138"}
{"topic_shift": true, "utterance": "Have you been convicted of a DWI or DWAI?", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "Yes a DWI", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "You will be required to pay a driver responsibility assessment each year for the next three years. For more information see Pay driver responsibility assessment", "session_id": "doc2dial_2138"}
{"topic_shift": true, "utterance": "Where do I enroll?", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "our Order of Suspension or Revocation from the Department of Motor Vehicles DMV will indicate a nearby state or county motor vehicle office where you may enroll in the Impaired Driver Program and apply for a conditional license / privilege , if applicable", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "Can I get a conditional license with a DWI?", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "Your license or privilege to drive in New York State will be revoked or suspended. However you may be eligible for a conditional license or a conditional driving privilege if you participate in New York State s Impaired Driver Program IDP previously known as Drinking Driving Program DDP or an approved out - of - state program", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "Do I need to bring anything with me?", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "You must bring written permission from the sentencing court , or your probation officer , that allows you to apply for a license", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "When does the suspension begin?", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "our license suspension or revocation officially begins at your hearing or sentencing in court , unless the court gives you a Continuation of Driving Privileges MV-1192. Your credit for serving the suspension or revocation begins on the effective date of the order", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "Could I be eligible for a conditional license?", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "You may be eligible for a conditional license or a conditional driving privilege if you participate in New York State s Impaired Driver Program IDP previously known as Drinking Driving Program DDP or an approved out - of - state program", "session_id": "doc2dial_2138"}
{"topic_shift": false, "utterance": "I am having a problem with the financial aid that I am receiving and specifically with the way my school is administering the funds from this aid. Is there anywhere that I can make a complaint?", "session_id": "doc2dial_3226"}
{"topic_shift": true, "utterance": "Have you good reason to believe that your school is not performing as it should in the administration of your financial aid?", "session_id": "doc2dial_3226"}
{"topic_shift": false, "utterance": "Yes, I believe they are doing a very bad job of handling my financial aid", "session_id": "doc2dial_3226"}
{"topic_shift": false, "utterance": "In that case, I will direct you to the relevant section on the website that deals with all things financial connected with schools, where you will find the relevant information necessary to help you", "session_id": "doc2dial_3226"}
{"topic_shift": false, "utterance": "What happens if I believe that I have evidence that my school is in violation of its own policies or federal regulations with regards to the handling of my funding, where do I go with this?", "session_id": "doc2dial_3226"}
{"topic_shift": false, "utterance": "Something like this could arise when your school incorrectly calculated your eligibility for federal student grants, loans or work-study", "session_id": "doc2dial_3226"}
{"topic_shift": true, "utterance": "Is there a difference between the Iraq and Afghanistan Service Grant and the Pell Grant?", "session_id": "doc2dial_3226"}
{"topic_shift": false, "utterance": "The maximum amount awarded by the Iraq and Afghanistan Service Grant is the same as that awarded by the Pell Grant. With both of these grants, your EFC is not affected which means that your eligibility for any need-based federal student aid will also not be affected", "session_id": "doc2dial_3226"}
{"topic_shift": true, "utterance": "How do I further my complaint with my school over my belief that they have mishandled the administration of funding of my financial aid?", "session_id": "doc2dial_3226"}
{"topic_shift": false, "utterance": "The next steps you take depends on the particular situation. If you have tried to solve the problem between the school and yourself but to no avail, then you may contact the Federal Student Aid Feedback Center or call 1-844-651-0077. If you suspect that your school has given your funding to someone else, then you should familiarise yourself with identity theft and how to report it to our Office of Inspector General Hotline", "session_id": "doc2dial_3226"}
{"topic_shift": true, "utterance": "Is there anywhere I can go to learn more about military service?", "session_id": "doc2dial_3226"}
{"topic_shift": false, "utterance": "The best way to learn more about the military is to contact a recruiter in the relevant area of the military", "session_id": "doc2dial_3226"}
{"topic_shift": false, "utterance": "can you help me with knowing about if they can take my benefits away and when they review my case?", "session_id": "doc2dial_558"}
{"topic_shift": true, "utterance": "your benefits will continue as long as you are disabled .How often we review your cases depends on whether your condition is expected to improve\u00a0How often we review your case\u00a0depends on whether your condition is expected to improve ..", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "Is your condition expected to improve?", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "no, that is why i want to know", "session_id": "doc2dial_558"}
{"topic_shift": true, "utterance": "are you just reviewing my case because you heard something?", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "The law requires that we review your case from time to time to verify that you are still disabled .We tell you if it is time to review your case and we also keep you informed about your benefit status .", "session_id": "doc2dial_558"}
{"topic_shift": true, "utterance": "can I read up more about this so it doesn't take me by surprise?", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "We have some available publications: Disability Benefits,  What You Need To Know When You Get Social Security Disability Benefits and How We Decide if You Still Have a Qualifying Disability", "session_id": "doc2dial_558"}
{"topic_shift": true, "utterance": "how do I know if I'm improving without really working and If I work do I lose benefits?", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "A lot of people would rather work than live on disability benefits. There are special rules that help you keep your cash benefits and Medicare while you test your ability to work, so you don't have to worry about losing benefits .", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "what kind of rules are they so I can read more on them?", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "There are special rules that help you keep your cash benefits and Medicare while you test your ability to work .We call these rules \" work incentives \"", "session_id": "doc2dial_558"}
{"topic_shift": true, "utterance": "and what can cause my disability to get taken away if they review?", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "Two things can cause us to decide that you are no longer disabled and to stop your benefits.  if you work at a level we consider \" substantial\"  or if we decide that your medical condition has improved to the point that you are no longer disabled .", "session_id": "doc2dial_558"}
{"topic_shift": false, "utterance": "could you help me get information about the VA mortgage loan program for surviving spouses?", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "Are you a surviving spouse of a Veteran?", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "I'm not", "session_id": "doc2dial_1419"}
{"topic_shift": true, "utterance": "can you advise me, can I get a COE?", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "You may be able to get a COE if you are the spouse of a veteran", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "and what conditions must it meet?", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "the veteran is Fault in action?", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "Is the veteran a prisoner of war?", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "if he is a prisoner of war", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "so if you can possibly get a COE if you are the spouse of a veteran, and you meet that description above", "session_id": "doc2dial_1419"}
{"topic_shift": true, "utterance": "What do I need to show my lender that I qualify for this benefit?", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "you will need a COE Eligibility Certificate", "session_id": "doc2dial_1419"}
{"topic_shift": false, "utterance": "I need a corrected card for a child?", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "Is your child a u.s. citizen", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "you need to tell Social Security so that your child can get a corrected card", "session_id": "doc2dial_38"}
{"topic_shift": true, "utterance": "What do I need to do or show?", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "you must show us an identity document in your child 's prior name as shown in our records", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "What if the document does not give enough information?", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "you must show us an identity document in your child 's prior name as shown in our records if  does not give us enough information to identify your child in our records if you changed your child 's name more than four years ago", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "What do I need as proof of identity?", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "U.S. driver 's license or a ] State - issued non - driver identification card", "session_id": "doc2dial_38"}
{"topic_shift": true, "utterance": "Do I need to tell my childs employer?", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "yes you need to tell your childs employer if your child is working", "session_id": "doc2dial_38"}
{"topic_shift": true, "utterance": "What if I can't find those documents?", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "we will ask to see other documents like a Employee identification card", "session_id": "doc2dial_38"}
{"topic_shift": false, "utterance": "How do i surrender my plates temporarily?", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "You can surrender your vehicle plates at a local DMV and then you can also save money by canceling your liability insurance temporarily also.", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "Did you cancel your liability insurance when you turned in your plates temporarily?", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "yes I did turn my plates in and cancel my liability insurance.", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "it is a good thing when you can save money by canceling your liability insurance temporarily.", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "Does it matter if I cancel my liability insurance or not?", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "It will be a good thing because you will save money on your liability insurance when you cancel it.", "session_id": "doc2dial_2110"}
{"topic_shift": true, "utterance": "What happens to my personalized plates when I turn them in to the DMV?", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "Fortunately, the DMV will store them unto you come to reinstate them.", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "What happens if I surrender my standard plates?", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "The DMV does not store your standard vehicle plates because they destroy them.", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "What do I do with my personalized plates?", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "The DMV actually stores them for you until you go back to the same DMV you surrendered them to to get reinstated.", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "Can i go to any DMV office to get my personalized plates back?", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "You actually can go right back to the same DMV office you surrendered your plates to.", "session_id": "doc2dial_2110"}
{"topic_shift": false, "utterance": "if a spouse passes, how do they earn benefits?", "session_id": "doc2dial_570"}
{"topic_shift": true, "utterance": "A worker can earn up to four credits each year", "session_id": "doc2dial_570"}
{"topic_shift": false, "utterance": "Do you have a passed spouse?", "session_id": "doc2dial_570"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_570"}
{"topic_shift": false, "utterance": "My condolences.", "session_id": "doc2dial_570"}
{"topic_shift": true, "utterance": "I have a minor child, do they receive anything?", "session_id": "doc2dial_570"}
{"topic_shift": false, "utterance": "If you are the unmarried child under 18 up to age 19 if attending elementary or secondary school full time of a worker who dies", "session_id": "doc2dial_570"}
{"topic_shift": false, "utterance": "oh ok", "session_id": "doc2dial_570"}
{"topic_shift": true, "utterance": "What are the limits a survivor can earn", "session_id": "doc2dial_570"}
{"topic_shift": false, "utterance": "you will continue to qualify for benefits on your deceased spouse 's Social Security record", "session_id": "doc2dial_570"}
{"topic_shift": true, "utterance": "Are other family members eligible?", "session_id": "doc2dial_570"}
{"topic_shift": false, "utterance": "Under certain circumstances ,s  the following family members may be eligible :s A stepchild , grandchild , step grandchild , or adopted child", "session_id": "doc2dial_570"}
{"topic_shift": false, "utterance": "I need help with the online application for applying for retirement benefits", "session_id": "doc2dial_216"}
{"topic_shift": true, "utterance": "Select the \" Apply for Retirement Benefits \" button above .You ll be asked to create or sign in to your my Social Security account and then go through a series of screens that will ask you questions about yourself , your family , and your work .Fill out the online application .", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "Have you already begun the application and are you stuck on something?", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "I just started and got stuck on some questions", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "If you: get stuck on a question ,you can skip it and go back later .When you get to the end of the application , we 'll let you know if there are any questions you still need to answer .", "session_id": "doc2dial_216"}
{"topic_shift": true, "utterance": "and I can apply if I'm a spouse?", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "Yes, You can apply online for retirement benefits or benefits as a spouse if you :are at least 61 years and 8 months old ; Are not currently receiving benefits on your own Social Security record ; have not already applied for retirement benefits ; and want your benefits to start no more than 4 months in the future .", "session_id": "doc2dial_216"}
{"topic_shift": true, "utterance": "Where do I apply for retirement benefits if I do not live in the U.S.?", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "If you do not live in the U.S. or one of its territories you can also - Contact the nearest U.S. Social Security office , U.S. Embassy or consulate .", "session_id": "doc2dial_216"}
{"topic_shift": true, "utterance": "also, I got stuck when entering my address and I keep getting a message to fix it, what is that about?", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "You can not use a period as part of an address . If you type \" 27 N. Main St. \" instead of \" 27 N Main St \" in an address field ,you will get a message when you try to go to the next page .", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "and when I finish do I sign it and such?", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "Yes, After you completely fill out the application ,we will ask you to confirm the truthfulness of the answers to the best of your knowledge , under penalty of perjury ,and your response will be recorded . Then \" Sign \" the application electronically by clicking on the \" Submit Now \" button .  It will appear on the screen after you have finished filling out the application", "session_id": "doc2dial_216"}
{"topic_shift": false, "utterance": "Hello. Can you tell me if I have a security freeze on my credit report?", "session_id": "doc2dial_3568"}
{"topic_shift": true, "utterance": "Of course. Do you suspect that you have a security freeze, fraud alert, or both on your credit report then?", "session_id": "doc2dial_3568"}
{"topic_shift": false, "utterance": "Yes, I do. Let's say I have reason to believe so.", "session_id": "doc2dial_3568"}
{"topic_shift": false, "utterance": "In that case you can still open a my Social Security account by temporarily lifting it. Contact our Identity Services Provider and request that they temporarily lift your security freeze or fraud alert. Create a my Social Security account online after lifting the security freeze or fraud alert.", "session_id": "doc2dial_3568"}
{"topic_shift": true, "utterance": "That pretty much answers my question, thank you. And then I can create an account, right? What if someone else already opened an account in my stead?", "session_id": "doc2dial_3568"}
{"topic_shift": false, "utterance": "Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment. You are the only one who can create your personal my Social Security account for your own exclusive use. No one can create or use an account on your behalf, even with written permission.", "session_id": "doc2dial_3568"}
{"topic_shift": true, "utterance": "Ah, ok. I probably have to verify my identity then?", "session_id": "doc2dial_3568"}
{"topic_shift": false, "utterance": "Yes, you'll be asked to verify your identity by providing personal information about yourself and answering questions that only you are likely to know.", "session_id": "doc2dial_3568"}
{"topic_shift": true, "utterance": "Is that safe?", "session_id": "doc2dial_3568"}
{"topic_shift": false, "utterance": "Yes, it is safe. You are the only one who can create your personal my Social Security account for your own exclusive use.", "session_id": "doc2dial_3568"}
{"topic_shift": true, "utterance": "And I can create such an account after lifting my security freeze, right?", "session_id": "doc2dial_3568"}
{"topic_shift": false, "utterance": "Yes, you can create a my Social Security account online after lifting the security freeze or fraud alert.", "session_id": "doc2dial_3568"}
{"topic_shift": true, "utterance": "And then I verify my identity and such, correct?", "session_id": "doc2dial_3568"}
{"topic_shift": false, "utterance": "Correct. You'll have to verify your identity by providing personal information about yourself and answering questions that only you are likely to know.", "session_id": "doc2dial_3568"}
{"topic_shift": false, "utterance": "Tell about a TNC, please", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "TNC stands for Transportation Network Company, a term defined in a recently enacted part of the State Vehicle and Traffic Law. A TNC is a business, also known as a \"rideshare company,\" licensed by the DMV to use a digital network to connect passengers with TNC drivers for preset trips.", "session_id": "doc2dial_2676"}
{"topic_shift": true, "utterance": "Can a driver be authorized by more than one TNC?", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "That depends on the TNC you want to work for, as there is no legal limit to driving more than one TNC", "session_id": "doc2dial_2676"}
{"topic_shift": true, "utterance": "If I am an authorized TNC driver, can I drop off a TNC passenger in New York City that I picked up out of teh city?", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "Yes, you can do it", "session_id": "doc2dial_2676"}
{"topic_shift": true, "utterance": "If I have an auto loan, will my vehicle lender allow me to use my personal vehicle to drive for a TNC?", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "You must read your loan agreement and contact your lender, as these limitations are a matter of private contract, not the TNC Act or its regulations.", "session_id": "doc2dial_2676"}
{"topic_shift": true, "utterance": "Can you tell me what are the insurance requirements for a TNC driver?", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "Sure. TNC companies will ensure that TNC drivers understand and have the required insurance.", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "Are you interested in being a TNC driver?", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "Yes, I'm very interested", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "In that case, contact a TNC you are interested in working with", "session_id": "doc2dial_2676"}
{"topic_shift": false, "utterance": "What other things should I condisder when planning for reitirement", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "Some other things to consider is what the best age is to start your benefits", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "How do I know what the best age is?", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "I come from a long-lived family", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "you may need the extra money more in later years particularly if you may outlive your pensions or annuties", "session_id": "doc2dial_202"}
{"topic_shift": true, "utterance": "Should I apply for medicare if I start my benefits?", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "Before full retirement age?", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "What happens if I delay?", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "You may have additional options", "session_id": "doc2dial_202"}
{"topic_shift": true, "utterance": "What decisions should I make about what the best age to apply for benefits is?", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "Ultimately it is your choice. You should make a decision when to apply based on your individual and family circumstances.", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "What about the long term?", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "It is best to plan for the long term when you thing about retirement", "session_id": "doc2dial_202"}
{"topic_shift": false, "utterance": "Hello there. I'd like some general information about who is allowed to drive in NY, please.", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "Do you want to know the requirements to drive a car or motorcycle in New York State?", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "Yes, please tell me.", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "You must be at least 16 years old and have a valid New York State driver license or learner permit.", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "So if I'm 17 years old I can drive a vehicle?", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "Yes, if you have a valid New York State driver license or learner permit.", "session_id": "doc2dial_2662"}
{"topic_shift": true, "utterance": "What if I become a resident of NY?", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "In that case you must get a New York State driver license within 30 days.", "session_id": "doc2dial_2662"}
{"topic_shift": true, "utterance": "Alright, I get that. What about visitors from other countries?", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "Do you have a driver license from another nation?", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "No, I have a US license.", "session_id": "doc2dial_2662"}
{"topic_shift": false, "utterance": "How do I reinstate surrendered plates?", "session_id": "doc2dial_2104"}
{"topic_shift": true, "utterance": "You must apply in a DMV office to reinstatement of your registration and receive vehicle plates and bring a completed Application for Registration.", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "How long is it since your registration expired?", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "18 days", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "The cut off limit is 60s days so you can still renew", "session_id": "doc2dial_2104"}
{"topic_shift": true, "utterance": "Where do I apply for reinstatement of the registration?", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "You must apply for the reinstatement of the registration at the same DMV office where you surrendered your personalized plates or custom plates", "session_id": "doc2dial_2104"}
{"topic_shift": true, "utterance": "Can I surrender the plates temporarily?", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "You can surrender your vehicle plates at a local DMV office and reinstate the registration later. For example, you can surrender your vehicle plates and cancel liability insurance when you take your vehicle off the road for the winter.", "session_id": "doc2dial_2104"}
{"topic_shift": true, "utterance": "Where will the plates be stored?", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "The DMV office will store them.", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "How much does it cost for a new set of vehicle plates?", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "The DMV office will issue a new set of vehicle plates and can charge a vehicle plate fee of up to $ 25.00", "session_id": "doc2dial_2104"}
{"topic_shift": true, "utterance": "Do I need to do anything to the plates before giving them over?", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "Be sure to remove plate frames and fasteners before you surrender them. We will not accept plates with frames or fasteners attached.", "session_id": "doc2dial_2104"}
{"topic_shift": false, "utterance": "Would I get any Social Security payment as a survivor from the death of my wife?", "session_id": "doc2dial_564"}
{"topic_shift": true, "utterance": "You'll get a one-time payment of 255$ if you were living with the deceased, or if you were living apart from her, you'll receive the payment if you were already receiving certain Social Security benefits on the deceased's record.", "session_id": "doc2dial_564"}
{"topic_shift": false, "utterance": "Do you want to know who would receive the benefits in case there's no surviving spouse?", "session_id": "doc2dial_564"}
{"topic_shift": false, "utterance": "Not needed, thanks.", "session_id": "doc2dial_564"}
{"topic_shift": true, "utterance": "I want to know now about surviving parents.", "session_id": "doc2dial_564"}
{"topic_shift": false, "utterance": "In the case of a dependent parent, who's at least 62 years old, of a worker who dies, the parent may be eligible to receive Social Security survivors benefits.", "session_id": "doc2dial_564"}
{"topic_shift": true, "utterance": "What should I do if the deceased was receiving monthly benefits?", "session_id": "doc2dial_564"}
{"topic_shift": false, "utterance": "If the deceased person was receiving monthly social security benefits, the payments received the month the person died, and any month after should be returned.", "session_id": "doc2dial_564"}
{"topic_shift": true, "utterance": "Who else, apart from the surviving spouse and children, can receive the benefits?", "session_id": "doc2dial_564"}
{"topic_shift": false, "utterance": "Under certain circumstances, some other family members may be eligible. A stepchild, grandchild, step-grandchild, or adopted child could be eligible for the benefits.", "session_id": "doc2dial_564"}
{"topic_shift": true, "utterance": "How can I return the monthly benefits received after the death of a family member?", "session_id": "doc2dial_564"}
{"topic_shift": false, "utterance": "It depends on the benefits the deceased was receiving. If he was getting the funds by direct deposit you should contact the bank or other financial institute. And if the benefits are received by check, you must return the check to Social Security as soon as possible.", "session_id": "doc2dial_564"}
{"topic_shift": false, "utterance": "how Signing in to MyDMV", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "do you want to know why and go to the 'Welcome to MyDMV' page?", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "If i never created a MyDMV account before?", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "use the sign up link", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "if the username you use to log in is not associated with your MyDMV account.", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "Use this link to clear out your sign in information from our system. This will stop you from being redirected to the Welcome to MyDMV page", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "If i created a MyDMV account before", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "go to the to use the Forgot your Username tool to get a list of all of your NY.gov ID Usernames", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "If i have more than one email address", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "be sure to check all of them . Sign in with the username you created for MyDMV", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "I forgot my NY.gov username and/or password. What can I do ?", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "You can use the tool to have your username your username might be your email address emailed to you. You will need to enter your name and email address", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "The username i used to sign in is not associated with  MyDMV account", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "Use this link to clear out your sign in information from our system. This will stop you from being redirected to the Welcome to MyDMV page", "session_id": "doc2dial_2689"}
{"topic_shift": false, "utterance": "fghhgfdg", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "Sure, no problem. Do you want to know things as the cost of college through time?", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "Yes, like that kind of things.", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "The financial aid is very important aspect when is related to go to school.", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "Great, but the fafsa form, is something I going to fill for the first time, this will be a problem or have any advantage?", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "It may help you if you are if you are in a high school into the current cycle of 2020-2021.", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "I see, there exist any kind of site with FAQs?", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "Sure, we have  a recently updated FAQ and data details pages which you can visit at any time, with details about fafsa and it reach.", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "And how do you track my progress?", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "The fsa regularly updates estimates for the first 15 months of the application cycle.", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "Is there any age limit?", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "Fafsa considers those first-time applicants no older that 19 at the cutoff date who will have received their high school diploma by the start of the school year to which they are applying for the aid.", "session_id": "doc2dial_2851"}
{"topic_shift": false, "utterance": "Good morning. Please, i want to acquire some data about the retirement planner.", "session_id": "doc2dial_3597"}
{"topic_shift": true, "utterance": "Are you going to apply for retirement benefits or medicare?", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "No, not yet. Just looking for information as reference.", "session_id": "doc2dial_3597"}
{"topic_shift": true, "utterance": "But, eventually you'll apply, don't you?", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "Yeah, of course i will.", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "Great. When you do it, you must be ready to supply the information we need to approve your application for these benefits, such as Form SSA-1 Apply for Retirement Benefits or Medicare.", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "Do you have or not a birth certificate?", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "Yeah, i don't have one at the moment.", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "Well, you don't have to worry, because you can request one from the state where you were born.", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "That's a relief. So, to be sure, i just need Form SSA-1 to be completed when i finally apply for benefits, right?", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "That's correct. That's all you need.", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "Do you need more information, like where to write for more details, or something else?", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "No, no, i don't think so. I have everything i need for now, thanks for your help.", "session_id": "doc2dial_3597"}
{"topic_shift": false, "utterance": "What are fiduciary claims?", "session_id": "doc2dial_1380"}
{"topic_shift": true, "utterance": "Did you mark you calendar for one year to request a decision review?", "session_id": "doc2dial_1380"}
{"topic_shift": false, "utterance": "No, I did not know I needed to have it filed within a year.", "session_id": "doc2dial_1380"}
{"topic_shift": true, "utterance": "How can I file a new fiduciary claim?", "session_id": "doc2dial_1380"}
{"topic_shift": false, "utterance": "The only way to file a new claim is if you have new evidence.", "session_id": "doc2dial_1380"}
{"topic_shift": true, "utterance": "How do I get answers to more questions?", "session_id": "doc2dial_1380"}
{"topic_shift": false, "utterance": "You can get answers to frequently asked questions about decision reviews by going to FAQs.", "session_id": "doc2dial_1380"}
{"topic_shift": true, "utterance": "Is there a form to download to ask for a new look from a senior reviewer?", "session_id": "doc2dial_1380"}
{"topic_shift": false, "utterance": "Yes, you can download VA Form 20-0996-Higher Level Review pdf.", "session_id": "doc2dial_1380"}
{"topic_shift": true, "utterance": "What should I do if the VA schedules an exam for me?", "session_id": "doc2dial_1380"}
{"topic_shift": false, "utterance": "It is very important that you do not miss the exams the VA sets up for you.", "session_id": "doc2dial_1380"}
{"topic_shift": true, "utterance": "What can I do if I disagree with the board decision and have new relevant evidence?", "session_id": "doc2dial_1380"}
{"topic_shift": false, "utterance": "Then it is in your best interest to file a Supplemental Claim and also appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_1380"}
{"topic_shift": false, "utterance": "I wanted to know about disability special claims", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "Do you have a disability claim that isn't linked to military service ?", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "Are you a Veteran with a disability we\u2019ve concluded is the result of an illness or injury caused or made worse by your active-duty service ?", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "no I wanted help on something else", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "can I get help for clothing that I tore so I could wear over my new leg?", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "Yes, if your clothing has been damaged by your prosthetic we can help you find out if you can get money to help buy new clothes.", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "I also wanted to know about title 38 usc 1151, if you can?", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "VA title 38 u.s.c. 1151 claims will give you disability compensation if you suffered an added disability while getting VA medical care or taking part in a VA program designed to help you find, get, or keep a job", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "can you help me with that?", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "Yes we can help you find out if you can get disability payments through this", "session_id": "doc2dial_1394"}
{"topic_shift": false, "utterance": "Hello, can you tell me how much it would cost my college career?", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "It varies depending on your school but you can get tips on how to lower the cost.", "session_id": "doc2dial_2845"}
{"topic_shift": true, "utterance": "Ok, can you give me some tips about housing cost off-campus?", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "Sure. One good tip would be to share a house or apartment with multiple housemates so you can divide the cost of the rent. You can also share a car to save on gas and parking.", "session_id": "doc2dial_2845"}
{"topic_shift": true, "utterance": "And, regarding the cost, what should I take into consideration when deciding for a school?", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "You should make sure your chosen career school gives you a clear statement of their tuition and fees.", "session_id": "doc2dial_2845"}
{"topic_shift": true, "utterance": "And what about discounts, is it possible to get one from my career school?", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "You can get one depending on some factors, like, are you a child of an alumnus or alumna? that is, did any of your parents went to that school?", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "that would be a no.", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "Do you have any other family members currently enrolled in that school?", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "Then that would be enough to get a discount at your school.", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "Awesome. Now, regarding health care benefits. What if I'm eligible but I'm on a new insurance plan", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "In that case, you can save some money because insurance companies can't charge you a deductible or copays for recommended or preventive services like flu shots or other immunizations.", "session_id": "doc2dial_2845"}
{"topic_shift": false, "utterance": "You can help me with benefits for retirement at my age", "session_id": "doc2dial_3583"}
{"topic_shift": true, "utterance": "Would you like to know about retirement benefits according to your age?", "session_id": "doc2dial_3583"}
{"topic_shift": false, "utterance": "yes, because I am not at the age when others say you should fully retire whatever that is", "session_id": "doc2dial_3583"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "session_id": "doc2dial_3583"}
{"topic_shift": true, "utterance": "now I know, can you tell me what is different if I start benefits early?", "session_id": "doc2dial_3583"}
{"topic_shift": false, "utterance": "your benefits are reduced a fraction of a percent for each month before your full retirement age .", "session_id": "doc2dial_3583"}
{"topic_shift": true, "utterance": "and what if I start later than I should start?", "session_id": "doc2dial_3583"}
{"topic_shift": false, "utterance": "if you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit. but there may be other things to consider when making your decision about your retirement benefits", "session_id": "doc2dial_3583"}
{"topic_shift": true, "utterance": "so early I get less, late I may get more and at the time everyone retires or whatever it's called I get average or something like that, right?", "session_id": "doc2dial_3583"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "session_id": "doc2dial_3583"}
{"topic_shift": true, "utterance": "so how much do I lose if I start early? can you give me a real number?", "session_id": "doc2dial_3583"}
{"topic_shift": false, "utterance": "your benefits are reduced a fraction of a percent for each month before your full retirement age, those numbers depend on other factors so I can't give you a \"real number\" at the moment.", "session_id": "doc2dial_3583"}
{"topic_shift": false, "utterance": "I have some questions about the direct plus loan.", "session_id": "doc2dial_2879"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "Sure, go ahead.", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "It is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "What if I place a security freeze in place on my credit?", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "Then you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze.", "session_id": "doc2dial_2879"}
{"topic_shift": true, "utterance": "Makes sense. So how do I apply for a plus loan?", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "All you need to do is log in to start the application.", "session_id": "doc2dial_2879"}
{"topic_shift": true, "utterance": "And what happens to the information I provide? Is it kept safe?", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "Do I need to give the school my permission to use my funds to cover the costs?", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "The Direct PLUS Loan Application allows you to authorize the school to use your loan funds to satisfy other educationally related charges after tuition and fees, and room and board have been paid. You are not required to provide this authorization.", "session_id": "doc2dial_2879"}
{"topic_shift": false, "utterance": "Is there any way to learn about college costs and tips to lower cost when going to school?", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "Yes, you can learn about college costs and get tips on how to lower costs when you go to school.", "session_id": "doc2dial_2841"}
{"topic_shift": true, "utterance": "Are there any suggestions to lower the cost of college?", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "Yes, we have some suggestions on how you might be able to lower the cost of college.", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "Do you know that for many suggestions you will want to follow up with the college?", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "Yes, I understand that will many of these suggestions I will have to follow through with the colleges.", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "Glad to know that you understand this process with following through with the college.", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "What should I do with a budget?", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "You should set a budget and stick to it because having a budget will help you compare anticipated college expenses against your potential income and financial aid.", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "What if I live off campus?", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "You could save money by sharing a house or apartment with multiple housemates to cut down the cost of rent, and carpool to save on gas and parking.", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "What is the process of charging for credits taken?", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "Most schools charge a set price for a specific number of credits in a semester and I would suggest to take the maximum number of credits allowed which helps reduce the amount of time you need to graduate.", "session_id": "doc2dial_2841"}
{"topic_shift": false, "utterance": "I would like to know what happens if the deceased receives monthly benefits?", "session_id": "doc2dial_3587"}
{"topic_shift": true, "utterance": "Is your deceased receiving Social Security benefits?", "session_id": "doc2dial_3587"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3587"}
{"topic_shift": false, "utterance": "in this case you must return the benefit received for the month of death and any subsequent month.", "session_id": "doc2dial_3587"}
{"topic_shift": true, "utterance": "Can other family members be eligible for the benefit?", "session_id": "doc2dial_3587"}
{"topic_shift": false, "utterance": "Are the other members your stepchild, grandchild, grandchild, or foster child?", "session_id": "doc2dial_3587"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3587"}
{"topic_shift": false, "utterance": "in this case you cannot choose other relatives", "session_id": "doc2dial_3587"}
{"topic_shift": true, "utterance": "If I mentioned continuing to receive benefits after death. For example, if the person died in July, when should they return the benefits?", "session_id": "doc2dial_3587"}
{"topic_shift": false, "utterance": "must return benefits paid in August", "session_id": "doc2dial_3587"}
{"topic_shift": true, "utterance": "and can benefits be paid to the worker's children and the surviving spouse who cares for the children, even if the worker does not have the required amount of credits?", "session_id": "doc2dial_3587"}
{"topic_shift": false, "utterance": "Yes, they can obtain benefits if the worker has credit for a year and a half of work 6 credits in the three years just before his death. Everyone's situation is different and you should talk to a Social Security claims representative about your options.", "session_id": "doc2dial_3587"}
{"topic_shift": false, "utterance": "I need help getting another temporary registration on a sale that has a registration about to expire and we have no title", "session_id": "doc2dial_2699"}
{"topic_shift": true, "utterance": "Are you unable to get the title certificate for a vehicle you sold and the temporary registration is about to expire?", "session_id": "doc2dial_2699"}
{"topic_shift": false, "utterance": "yes that is the situation", "session_id": "doc2dial_2699"}
{"topic_shift": false, "utterance": "In this case you cannot get another temporary registration.", "session_id": "doc2dial_2699"}
{"topic_shift": true, "utterance": "can you also tell me how much is needed for a bond?", "session_id": "doc2dial_2699"}
{"topic_shift": false, "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer.  We have a chart you can look at for more information", "session_id": "doc2dial_2699"}
{"topic_shift": true, "utterance": "how can I get a surety bond?", "session_id": "doc2dial_2699"}
{"topic_shift": false, "utterance": "You need to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond.", "session_id": "doc2dial_2699"}
{"topic_shift": true, "utterance": "what form do we need for used cars sold?", "session_id": "doc2dial_2699"}
{"topic_shift": false, "utterance": "The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading.", "session_id": "doc2dial_2699"}
{"topic_shift": true, "utterance": "can we get a title and registration for a salvage we fixed?", "session_id": "doc2dial_2699"}
{"topic_shift": false, "utterance": "Yes, but the DMV can not issue a title certificate or a registration to a salvage vehicle that is rebuilt unless the vehicle passes a salvage vehicle examination", "session_id": "doc2dial_2699"}
{"topic_shift": false, "utterance": "I need some help with special claims.", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "Ok, I have a question. Do you have a disability that isn't listed on the site and is related to military service?", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "Yes, this is the case.", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "If that is the case, than you may still be able to get disability compensation or other benefits.", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "What if I am a Veteran with a disability that was made worse by active duty?", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "You may be able to get special compensation in some cases.", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "Can I get money to help buy a specially equipped car?", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "Yes, you may be able to.", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "What about if I suffered a disability trying to get a job?", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "That may be possible, yes.", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "I have heard that being exposed to certain chemicals while serving in some places could cause birth defects. Might that be covered?", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "Yes, in some cases.", "session_id": "doc2dial_1390"}
{"topic_shift": false, "utterance": "I have requested a call with a senior reviewer. What should I expect?", "session_id": "doc2dial_1384"}
{"topic_shift": true, "utterance": "Did you request an informal conference?", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "No, I don't think so.", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "If they call, and you are not home, can they leave a message?", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "Yes, a machine will pick up.", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "Ok, good. They will leave you a voice mail.", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "What can I talk about during the call with the senior reviewer?", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "You should chat about why you think the decision should be changed.", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "What phone number will they call?", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "They will call the number you provide at a time that works for you.", "session_id": "doc2dial_1384"}
{"topic_shift": true, "utterance": "If I am not happy with the decision, what can I do?", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "You can request a higher level review.", "session_id": "doc2dial_1384"}
{"topic_shift": false, "utterance": "Hello there. I could use some help with my FAFSA completion.", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "Of course. Are you aware that the cost of college continues to increase?", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "Yes, I am. Unfortunately.", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "Then you should also know that financial aid becomes ever more important.", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "You can say so, yes. How do you handle files when it comes to age?", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "Files ending in 18 year olds use the previous age assumption that applicants be no older than 18. All other files use the current assumption that applicants be no older than 19.", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "That's interesting. I've read that schools used to run surveys to figure out the rate of FAFSA completion, but they don't do that anymore. How is it done nowadays?", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "In this time and age Federal Student Aid is providing high schools with current data about their FAFSA submissions and completions so that high schools can track their progress and help to ensure that their students complete a FAFSA.", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "Ah, that makes sense. And at what point of the year is this data released?", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "Data releases occur every other Friday.", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "That frequent? That's good to hear, this should make the data more accurate. How is the number of applications for each school reported then?", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "The number of submitted and completed applications is reported for the current application cycle 2020-2021 and the same time period last year for the previous application cycle 2019-2020.", "session_id": "doc2dial_2855"}
{"topic_shift": false, "utterance": "How To Apply Online For Just Medicare", "session_id": "doc2dial_3593"}
{"topic_shift": true, "utterance": "do you have access to a computer?", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "not right now", "session_id": "doc2dial_3593"}
{"topic_shift": true, "utterance": "Did you know new medicare cards were sent out?", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "Did you receive it?", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "To help protect your identity , Medicare has sent you a new Medicare card .s   [25] Your new card will have a new Medicare Number that s unique to you , instead of your Social Security Number", "session_id": "doc2dial_3593"}
{"topic_shift": true, "utterance": "When should I apply?", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "You should sign up for Medicare three months before reaching age 65 , even if you are not ready to start receiving retirement benefits", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "did you want to enroll in Medicare part B?", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3593"}
{"topic_shift": true, "utterance": "if i am not ready to retire can I apply?", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "You can apply online for Medicare even if you are not ready to retire", "session_id": "doc2dial_3593"}
{"topic_shift": false, "utterance": "I need some help.", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "Allow me to assist you. Do you have an endorser?", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "Are you aware of how to obtain an endorser?", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "No, I need help with that.", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "Okay. Until you obtain an endorser, it's not possible for you to be eligible for a Direct PLUS loan.", "session_id": "doc2dial_2869"}
{"topic_shift": true, "utterance": "What if I do a short sale?", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "In this case, your short sale will need to be approved and completed.", "session_id": "doc2dial_2869"}
{"topic_shift": true, "utterance": "Where can I find more information on this?", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "You can find more information about this on our website, including information on Deed in Lieu.", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "What does a collection account mean?", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "A collection account is any account(open or closed) that has been placed in collection during the 2 years after the date of the credit report.", "session_id": "doc2dial_2869"}
{"topic_shift": false, "utterance": "who do I complain to about a financial aid issue at my school?", "session_id": "doc2dial_3222"}
{"topic_shift": true, "utterance": "Do you feel that your school is not administering federal student aid funds properly?", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "no I have another problem with them", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "I think they made a mistake with my eligibility so who do I talk to?", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "Do you think your school paid out your aid in the wrong amount , at the wrong time , or not at all?", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "no, just feel they classified me wrong", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "Do you feel that your school has policies for federal student aid programs but isn\u2019t following them?", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "no because I got my application done but just feel there was a small mistake on how they did it", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "Do you believe your school has made false or misleading statements about the school\u2019s educational programs or financial charges?", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "NO. this is weird are you a chat bot? are you listening to me?", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "You may contact the Federal Student Aid Feedback Center or call 1-844-651-0077.", "session_id": "doc2dial_3222"}
{"topic_shift": false, "utterance": "I want to know if I am eligible to use the VA dating tools?", "session_id": "doc2dial_1435"}
{"topic_shift": true, "utterance": "Sure, you can use these tools if you meet certain requirements", "session_id": "doc2dial_1435"}
{"topic_shift": true, "utterance": "What phone number can I contact?", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "you can call 800 - 273 - 8255, then select 1.", "session_id": "doc2dial_1435"}
{"topic_shift": true, "utterance": "What if I have additional questions?", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "You can get answers to your questions about these tools on our My HealtheVet web portal.", "session_id": "doc2dial_1435"}
{"topic_shift": true, "utterance": "Is it possible to schedule appointments in VA Secure Messaging?", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "yes, it is possible to use this service to schedule and cancel appointments...", "session_id": "doc2dial_1435"}
{"topic_shift": true, "utterance": "What requirements must I meet for VA appointments?", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "Est\u00e1n inscritos en la atenci\u00f3n m\u00e9dica de VA?", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "yes i am enrolled", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "Are you scheduling an appointment with a VA health center that uses online scheduling?", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "no i have no cit program", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "based on your answers you are not applicable for VA appointments", "session_id": "doc2dial_1435"}
{"topic_shift": false, "utterance": "Hello, I need to get a Corrected Card for my child. Can you help me?", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "Did you change the name of your child?", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "No, I didn't change his name.", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "Does he works?", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "No, he doesn't.", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "You need to tell us when your child's name changes or it could cause him some inconveniences. Your child hasn't changed his name?", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "No, he hasn't changed his name.", "session_id": "doc2dial_14"}
{"topic_shift": true, "utterance": "What could I use as proof of identity to show to Social Security?", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "You could use your U.S. driver's license or a state-issued non-driver identification card.", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "Any other document I could use?", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "You can also use your U.S. passport.", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "And for my child, what kind of document can I use as his proof of identity?", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "You must use a document that shows his name, identifying info, recent photography, or parents' names.", "session_id": "doc2dial_14"}
{"topic_shift": true, "utterance": "can I use copies of the documents needed?", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "Only if the copies are certified by the agency that issues them. If not, the documents must be originals.", "session_id": "doc2dial_14"}
{"topic_shift": false, "utterance": "what are the steps to get a VA or direct mortgage loan", "session_id": "doc2dial_1353"}
{"topic_shift": true, "utterance": "Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan . Your next steps will depend on the type of loan you re looking to get and on your lender", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "Do you want to know the details for most of the loans?", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "want to know the details for the Native American Direct Loan", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1353"}
{"topic_shift": true, "utterance": "If I am an active duty member, do I need to have the benefit?", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "A statement of service signed by your commander , adjutant , or personnel officer showing this information", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "How do I prepare before starting my application?", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "you ll need a copy of your discharge or separation papers DD214", "session_id": "doc2dial_1353"}
{"topic_shift": true, "utterance": "How do I apply for my VA home loan Certificate of Eligibility?", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "Go to eBenefits to apply", "session_id": "doc2dial_1353"}
{"topic_shift": false, "utterance": "can you give me information about the PLUS direct loan application for postgraduate students", "session_id": "doc2dial_2882"}
{"topic_shift": true, "utterance": "Do you want to know what is a direct PLUS loan application for graduate / professional students?", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2882"}
{"topic_shift": true, "utterance": "Do you know what to do to apply for a PLUS loan?", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "Yes please", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "the first thing you should do is LOG IN TO GET STARTED", "session_id": "doc2dial_2882"}
{"topic_shift": true, "utterance": "okay. sorry if you could tell me what is a PLUS direct loan application for graduate / professional students? please", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "Of course This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program [4] Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application....", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "and all schools have the same process?", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "No, some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "What do I have to do to receive a Direct PLUS Loan?", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "You must complete a Direct PLUS Direct Promissory Master Promissory Direct PLUS Loan MPN, which explains all the terms and conditions of Direct PLUS loans and constitutes your legally binding agreement to pay all Direct PLUS loans you receive under the Direct PLUS MPN loan.", "session_id": "doc2dial_2882"}
{"topic_shift": false, "utterance": "I want to open a My Social Security account but I'm not sure if I can", "session_id": "doc2dial_3544"}
{"topic_shift": true, "utterance": "Do you have a fraud alert or a security freeze on your credit report?", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "Yes, I have a security freeze.", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "You still can open the account by temporarily lifting it. You must contact our Identity Services Provider and request that they lift temporarily your security freeze. You can create your account online after your security freeze is lifted.", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "What would happen after I get my temporary lift?", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "After the lift expires the Identity Provider may automatically reinstate it.", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "Is there any other option if I don't want to temporarily lift my security freeze?", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "Yes, you can create your account by visiting your local Social Security office to open it in person.", "session_id": "doc2dial_3544"}
{"topic_shift": true, "utterance": "Can somebody else use my account?", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "No, for your protection you are the only one that should create and use your account.", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "what if I give written permission for someone else to use it?", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "No, even written permission no one else can use your account.", "session_id": "doc2dial_3544"}
{"topic_shift": true, "utterance": "Where can I get more information about security freezes?", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "You can read the Federal Trade Commission s Credit Freeze FAQs.", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "In case I decide to temporarily lift my security freeze, do I need to do anything else about it after creating my account?", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "As mentioned before, the Identity Service Provider can automatically reinstate your security freeze after the temporary lift expires.", "session_id": "doc2dial_3544"}
{"topic_shift": false, "utterance": "can I get school aid if I've done prison time and what do I need to do to find out more?", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "You have to understand your status and don't assume that you can't get aid because of a conviction.", "session_id": "doc2dial_2896"}
{"topic_shift": true, "utterance": "well I'm on parole at the moment, so am I eligible for help?", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "You may be eligible for federal student aid. However, if you were convicted of a drug-related offense or if you are subject to an involuntary civil commitment for a sexual offense, your eligibility may be limited.", "session_id": "doc2dial_2896"}
{"topic_shift": true, "utterance": "does it matter if I was already getting financial aid when I got arrested?", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "Yes, your eligibility might be suspended if the offense occurred while you were receiving federal student aid", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "and I read that I might be able to regain my financial aid if I take certain steps, is that true?", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "Yes, If you had a drug conviction, you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program. If you regain eligibility during the award year, notify your financial aid office immediately so you can get any aid you\u2019re eligible for.", "session_id": "doc2dial_2896"}
{"topic_shift": true, "utterance": "could we get financial aid while still on the inside?", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "You have limited eligibility for federal student aid while incarcerated.", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "Was your incarceration for a drug-related offense or are you subject to an involuntary civil commitment for a sexual offense?", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "no, nothing like that", "session_id": "doc2dial_2896"}
{"topic_shift": false, "utterance": "Can my husband use my Social Security account?", "session_id": "doc2dial_3550"}
{"topic_shift": true, "utterance": "No, sorry. Only you are allowed to create and use your mySocial Security account.", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "Would you like more information about this security measure?", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_3550"}
{"topic_shift": true, "utterance": "What happens if I have a freeze on my account?", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "Once you request a temporary lift, your ISP will automatically reinstate it after the temporary lift expires.", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "Can I still open an account with a freeze on my credit report?", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "Yes, you can still open an account by doing a temporary lift. You will need to contact your identity services provider and request them to temporary lift the freeze.", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "So, as long as I request a temporary lift, my identity services provider will reinstate it after it expires?", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_3550"}
{"topic_shift": true, "utterance": "What will I be asked to do to create an account?", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "First, you will be asked to provide personal information and answer security questions to prove your identity. After you prove your identity, you will then create a username and password for your account.", "session_id": "doc2dial_3550"}
{"topic_shift": false, "utterance": "I wanted to know about my disability rating when I have a cast?", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "Are you recovering from surgery or a disability related to your military service that\u2019s left you unable to move?", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1347"}
{"topic_shift": true, "utterance": "can I also ask about disability benefits and who gets them when you have trouble with mobility?", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "Veterans are covered by the benefits", "session_id": "doc2dial_1347"}
{"topic_shift": true, "utterance": "what are the requirements to get those benefits?", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "You need to meet certain requirements if you had surgery", "session_id": "doc2dial_1347"}
{"topic_shift": true, "utterance": "can you give me an example of how my disability rating works when I am in a cast?", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "If you had an injury that resulted in a 30% disability rating and then needed surgery you would be given a temporary rating of 100% since we don't know if the surgery helped.", "session_id": "doc2dial_1347"}
{"topic_shift": true, "utterance": "what if I didn't have surgery, can I still get benefits?", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "Yes you can if you had one or more major joints immobilized by a cast", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "and what if I did have surgery and made things worse?", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "You might be eligible but you would need to meet another requirement before you got benefits", "session_id": "doc2dial_1347"}
{"topic_shift": false, "utterance": "Can You Help Me Get Information About VA Home Loan Programs For Surviving Spouses?", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "Are you a surviving spouse of a Veteran?", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1421"}
{"topic_shift": true, "utterance": "I would like to know Can I get a COE?", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "if you can possibly get a COE if you are the spouse of a veteran, and meet at least one descriptions for them", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "Does this meet?", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "your spouse  Is missing in action?", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "How do you meet one of the descriptions if you can get a COE", "session_id": "doc2dial_1421"}
{"topic_shift": true, "utterance": "and what do i have to bring to my lender?", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "you will need a COE Eligibility Certificate to prove to your lender that you qualify for this benefit", "session_id": "doc2dial_1421"}
{"topic_shift": false, "utterance": "Is it true the IRS provides tax benefits for education?", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "Yes and the tax benefits could be used to get back some money you spent on tuition or loan interest.", "session_id": "doc2dial_3236"}
{"topic_shift": true, "utterance": "What are Qualified Tuition Programs?", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "A QTP or 529 Plan is established by a state or school so you are able to prepay or save up to pay for your education related expenses and once withdrawn for school it will not be taxed.", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "How will I know if my college I plan on going to takes part in the QTP?", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "Just ask your financial aid office or admission staff.", "session_id": "doc2dial_3236"}
{"topic_shift": true, "utterance": "What exactly is a Coverdell Education Savings Account?", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "A Coverdell Education Savings Account lets you save up to $2,000 a year for student education expenses for elementary, secondary, or college.", "session_id": "doc2dial_3236"}
{"topic_shift": true, "utterance": "Are there any tax credits for higher education expenses?", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "Yes, two tax credits are available to help with the costs of tuition, fees, books, supplies, or equipment of college.", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "Do you not file a tax return?", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "No, I file one every year.", "session_id": "doc2dial_3236"}
{"topic_shift": false, "utterance": "How do I plan for disability?", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "Do you have a disability?", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "In general we pay monthly benefits to people who are unable to work for a year or more because of a disability .", "session_id": "doc2dial_548"}
{"topic_shift": true, "utterance": "How do you define a disability?", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "You can not do work that you did before  We decide that you can not adjust to other work because of your medical condition", "session_id": "doc2dial_548"}
{"topic_shift": true, "utterance": "What type of work?", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "we ll decide that you don t have a qualifying disability and your claim will be denied", "session_id": "doc2dial_548"}
{"topic_shift": true, "utterance": "What if you have a disabled child?", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "A child under age 18 may be disabled", "session_id": "doc2dial_548"}
{"topic_shift": true, "utterance": "How is it determined if a child is disabled?", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "If a child is age 18 or older  we will evaluate his or her disability the same way we would evaluate the disability for any adult .", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "we will evaluate his or her disability the same way we would evaluate the disability for any adult", "session_id": "doc2dial_548"}
{"topic_shift": false, "utterance": "how to amend or replace a business license?", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "to amend the registration or get a replacement duplicate document for your current repair & body shop. does this apply to you?", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "how do i amend the registation or get replacement duplicate document?", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "you must submit the request for business amendment / duplicate certificate pdf.", "session_id": "doc2dial_2128"}
{"topic_shift": true, "utterance": "what if i have a certificate of occupancy?", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "please see inspection station cap information", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "what if i change my address?", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "please provide the facility number or name of that shop. this may be accepted as proof", "session_id": "doc2dial_2128"}
{"topic_shift": true, "utterance": "how do i report a change of address for my business?", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "you must complete a statement of ownership and/or permission to use place of business pdf.", "session_id": "doc2dial_2128"}
{"topic_shift": true, "utterance": "what if i have a certification of occupancy?", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "please see inspection cap information", "session_id": "doc2dial_2128"}
{"topic_shift": true, "utterance": "how else can i contact the dmv?", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "you can also call the dmv office of vehicle safety and clean air at 1-518-474-4653", "session_id": "doc2dial_2128"}
{"topic_shift": false, "utterance": "I need help applying for disability benefits.", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "If you are disabled, you can apply for disability benefits right away.", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "Have you recently become disabled and are ready to apply?", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "Yes, I was injured in an accident and I'm no longer able to work.", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "There are many ways that you can apply for benefits including completing an online application or calling our toll free number and applying over the phone.", "session_id": "doc2dial_28"}
{"topic_shift": true, "utterance": "What kind of information will I need to apply for benefits?", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "Social Security will need to collect personal information from you to qualify for benefits.", "session_id": "doc2dial_28"}
{"topic_shift": true, "utterance": "What is your toll free number to apply?", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "Our toll free number is 1-800-722-1213.", "session_id": "doc2dial_28"}
{"topic_shift": true, "utterance": "What kind of personal information do they need from me?", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "You will need to provide your Social Security number and a proof of your age, information about your doctors, caseworkers, hospitals, and any clinics that you received care from and the dates, and a list of medications you are taking.", "session_id": "doc2dial_28"}
{"topic_shift": true, "utterance": "I'm hard of hearing. Do you have an alternative phone number for the hearing impaired?", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "Yes, we have TTY available for you or if you'd like you can visit your local Social Security office for assistance.", "session_id": "doc2dial_28"}
{"topic_shift": false, "utterance": "How to apply for VA Voc Rehab and Employment", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "Find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment , VR&E , or Chapter 31 benefits .", "session_id": "doc2dial_1409"}
{"topic_shift": true, "utterance": "what if i'm eligible", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "we ll invite you to an orientation session at your nearest VA regional benefit office .", "session_id": "doc2dial_1409"}
{"topic_shift": true, "utterance": "What happens after I apply?", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "we ll schedule a meeting for you with a Vocational Rehabilitation Counselor VRC to find out if you have an employment handicap and if you re eligible for VR&E benefits and services .", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "how they make the decision to approve or denyv", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "You have an employment handicap if your service - connected disability limits your ability to prepare for , obtain , and maintain suitable employment a job that doesn t make your disability worse , is stable , and matches your abilities , aptitudes , and interests .", "session_id": "doc2dial_1409"}
{"topic_shift": true, "utterance": "What if I m a service member who hasn t yet received a service-connected disability rating?", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "You don t need to wait for a rating . please fill out VA Vocational Rehabilitation - Getting Ahead After You Get Out VA Form 28 - 0588 .", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "At least one of these must be true: Going through the Physical Evaluation Board process , or Expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "these points are mandatory?", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "Yes, Going through the Physical Evaluation Board process.", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "what else should i fulfill", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "You may be eligible for VR&E benefits and services if you re in at least one of the below situations .", "session_id": "doc2dial_1409"}
{"topic_shift": false, "utterance": "I need help understanding my disability benefits.", "session_id": "doc2dial_560"}
{"topic_shift": true, "utterance": "You will continue to have benefits as long as you are disabled.", "session_id": "doc2dial_560"}
{"topic_shift": false, "utterance": "Has your health improved?", "session_id": "doc2dial_560"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_560"}
{"topic_shift": true, "utterance": "Am I allowed to work?", "session_id": "doc2dial_560"}
{"topic_shift": false, "utterance": "Yes, but we do have limits on how much one can work and still receive benefits.", "session_id": "doc2dial_560"}
{"topic_shift": true, "utterance": "How often do you review my case?", "session_id": "doc2dial_560"}
{"topic_shift": false, "utterance": "From time to time.", "session_id": "doc2dial_560"}
{"topic_shift": true, "utterance": "Do you have any documents on disability?", "session_id": "doc2dial_560"}
{"topic_shift": false, "utterance": "Yes, we have multiple documents that can help.", "session_id": "doc2dial_560"}
{"topic_shift": true, "utterance": "What if I return to work?", "session_id": "doc2dial_560"}
{"topic_shift": false, "utterance": "I think if you read Working While Disabled, you can find answers to your questions.", "session_id": "doc2dial_560"}
{"topic_shift": false, "utterance": "I need help with Phase 2", "session_id": "doc2dial_2100"}
{"topic_shift": true, "utterance": "The Medical Certification changes?", "session_id": "doc2dial_2100"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2100"}
{"topic_shift": true, "utterance": "I need help with changes to phase 3", "session_id": "doc2dial_2100"}
{"topic_shift": false, "utterance": "OK, new restrictions include if the vehicle has an automatic transmission, and if this is your first road test in a commercial motor vehicle CMV you will be given an E restriction.", "session_id": "doc2dial_2100"}
{"topic_shift": false, "utterance": "If the vehicle used for the test has an automatic transmission then what?", "session_id": "doc2dial_2100"}
{"topic_shift": false, "utterance": "If it is and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction.", "session_id": "doc2dial_2100"}
{"topic_shift": true, "utterance": "What are the employer responsibilities with regards to CLP?", "session_id": "doc2dial_2100"}
{"topic_shift": false, "utterance": "Section 140 of the New York State Transportation Law is amended to provide that no employer will allow an employee to operate a commercial motor vehicle during any period in which the operator does not have a valid CLP or CDL or does not have those with a proper class or endorsement", "session_id": "doc2dial_2100"}
{"topic_shift": true, "utterance": "What if I have a CDL with an L restriction?", "session_id": "doc2dial_2100"}
{"topic_shift": false, "utterance": "You will be upgraded from an L to a Z restriction", "session_id": "doc2dial_2100"}
{"topic_shift": true, "utterance": "What happens if my medical certification becomes not certified?", "session_id": "doc2dial_2100"}
{"topic_shift": false, "utterance": "The New York State DMV will send CLP holders a notification if their medical certification status becomes \" Not Certified.", "session_id": "doc2dial_2100"}
{"topic_shift": false, "utterance": "Hello, I would like to know what requirements must be met by anyone who wants to drive a vehicle here in the state of New York", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "Do you want to drive a car or motorcycle in New York State?", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "should   be at least 16 years old 1 and   have a valid New York State driver's license or learner's permit", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "and can you handle a minor?", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "of course but you must be at least 16 years old", "session_id": "doc2dial_2666"}
{"topic_shift": true, "utterance": "and another thing I want to have information about the licenses of people who are not residents of New York", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "and would you need to have an international license?", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.", "session_id": "doc2dial_2666"}
{"topic_shift": true, "utterance": "and what if my license was issued outside the US?", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "You must apply for a new original New York State driver's license at a DMV office. See Get a driver's license", "session_id": "doc2dial_2666"}
{"topic_shift": true, "utterance": "What if I have a New York State learner's permit or one issued in another state?", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "must follow New York State permit restrictions", "session_id": "doc2dial_2666"}
{"topic_shift": true, "utterance": "and consider themselves the students, residents of new york?", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "Students from other states or from other nations who attend school in New York State are not normally considered residents of New York State.", "session_id": "doc2dial_2666"}
{"topic_shift": false, "utterance": "Are there things I need to consider when it comes to retirement benefits planning?", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "Yes there are. A good place to start is to figure out which age works best for you to start receiving your benefits. Have you considered that yet?", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "No, I have not given much thought as to what age will work best for me. Can you provide me with assistance on this?", "session_id": "doc2dial_206"}
{"topic_shift": true, "utterance": "Are there things that can't be ruled out in regards to making decisions about your future?", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "Yes, many unforseen circumstances can occur like a car accident, so your final decision may have to be based on your \"best guess.\"", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "So anything unexpected like accidents and health problems should be taken into consideration?", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_206"}
{"topic_shift": true, "utterance": "Is there an age that is considered the best to start your benefits?", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "No there isn't a \"one age suits all\" scenario. It is ultimately up to you and your informed decision based on your individual needs and circumstances.", "session_id": "doc2dial_206"}
{"topic_shift": true, "utterance": "Is there someone I should contact if I decide to start delaying when I start my benefits?", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "Yes, you would need to contact Social Security 3 months before you turn 65 so that you can look into applying for Medicare.", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "Should I still look into whether I need to sign up for Medicare if I still have health insurance through my former employer?", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "Yes, you should look into this because some health insurance plans change automatically when you turn 65.", "session_id": "doc2dial_206"}
{"topic_shift": true, "utterance": "If my earnings reach a certain amount, will I have to give up my benefits?", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "Yes, you may have to give up some of your benefits.", "session_id": "doc2dial_206"}
{"topic_shift": false, "utterance": "When does the benefits increase?", "session_id": "doc2dial_3578"}
{"topic_shift": true, "utterance": "If you 've already reached full retirement age The benefit increase no longer applies when you reach age 70 , even if you continue to delay taking benefits .", "session_id": "doc2dial_3578"}
{"topic_shift": false, "utterance": "ok yes that is me", "session_id": "doc2dial_3578"}
{"topic_shift": false, "utterance": "ok thankyou, anything else?", "session_id": "doc2dial_3578"}
{"topic_shift": true, "utterance": "is there a best age to get them?", "session_id": "doc2dial_3578"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70", "session_id": "doc2dial_3578"}
{"topic_shift": false, "utterance": "Is there early or late retirement?", "session_id": "doc2dial_3578"}
{"topic_shift": false, "utterance": "Here 's some additional information that may help you decide what 's right for you :", "session_id": "doc2dial_3578"}
{"topic_shift": true, "utterance": "Can payments be delayed?", "session_id": "doc2dial_3578"}
{"topic_shift": false, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "session_id": "doc2dial_3578"}
{"topic_shift": true, "utterance": "What if I do not sign up?", "session_id": "doc2dial_3578"}
{"topic_shift": false, "utterance": "in some circumstances your Medicare coverage may be delayed and cost more", "session_id": "doc2dial_3578"}
{"topic_shift": false, "utterance": "Can you explain what a TNC is? I've come across this term on your website, but haven't found an explanation for it.", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.", "session_id": "doc2dial_2672"}
{"topic_shift": true, "utterance": "Ah, I see. And what insurance requirements does a TNC driver have?", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "TNC companies will make sure TNC drivers understand and have the required insurance.", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "Are you interested in being a TNC driver?", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "Yes, I am. I've used a different term before, but now that I know what TNC means, I can say that I want to be exactly that.", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "In that case, you should contact a TNC you are interested in working with.", "session_id": "doc2dial_2672"}
{"topic_shift": true, "utterance": "Well, yes. So if I am an official TNC driver, can I drop off a TNC passenger in New York City that I picked up from another city?", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "Yes, you can.", "session_id": "doc2dial_2672"}
{"topic_shift": true, "utterance": "And if I have a license for NYC taxis, can I work as a TNC driver outside of the city?", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "Yes, but only if you are authorized by a licensed TNC company, and only if you use a different vehicle than you drive for hire in New York City taxi and livery vehicles may not be used for TNC operation.", "session_id": "doc2dial_2672"}
{"topic_shift": true, "utterance": "Makes sense. Alright. My final question is if my vehicle needs to be authorized for TNC use. Does it need to be authorized?", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "Not by DMV. But TNC companies may have requirements on the vehicles they allow.", "session_id": "doc2dial_2672"}
{"topic_shift": false, "utterance": "I need help regarding a replacement card for a non-citizen child.", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "Of course. You can replace your child 's Social Security card for free if it is lost or stolen. However, you are limited to three replacement cards in a year and 10 during a lifetime. Legal name changes and other exceptions do not count toward these limits.", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "Does your child not have permission to work but does it need a Social Security number for other purposes?", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "Yes, that would be the case.", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "In that case you should see \"If your child does not have permission to work\" for further information.", "session_id": "doc2dial_212"}
{"topic_shift": true, "utterance": "Do you need proof of my identity?", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "Yes, we must see proof of your identity. An acceptable document must be current, not expired and show your name, identifying information date of birth or age and preferably a recent photograph.", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "What documents do I need to show you?", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "You must show us your child 's current U.S. immigration document. An I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa or an I-766 Employment Authorization Document, EAD, work permit.", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "Alright, and what if I don't have one of these documents?", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "In that case we will ask to see other documents, for example an employee identification card. Any documents submitted, including the following, must be current, not expired and show your name, identifying information date of birth or age and preferably a recent photograph.", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "Can I use a taxpayer identification number to work, if I have one assigned for non-work purposes?", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "No, unfortunately you can not use it to work.", "session_id": "doc2dial_212"}
{"topic_shift": false, "utterance": "I had a question about who in the family can get survivor benefits from the Social Security Administration", "session_id": "doc2dial_574"}
{"topic_shift": true, "utterance": "Would you like to know which family members may be eligible for survivors benefits?", "session_id": "doc2dial_574"}
{"topic_shift": false, "utterance": "I would really like to know if I am one of those eligible if I lived with someone that died but I'm not their child", "session_id": "doc2dial_574"}
{"topic_shift": false, "utterance": "Are you a stepchild, grandchild, step grandchild, or adopted child?", "session_id": "doc2dial_574"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_574"}
{"topic_shift": false, "utterance": "You are not eligible for survivors benefits", "session_id": "doc2dial_574"}
{"topic_shift": true, "utterance": "where do we go to help a widow get the benefits application going?", "session_id": "doc2dial_574"}
{"topic_shift": false, "utterance": "You can speed up the disability application process if you complete an Adult Disability Report and have it ready at your appointment", "session_id": "doc2dial_574"}
{"topic_shift": true, "utterance": "so who else can get the benefits too?", "session_id": "doc2dial_574"}
{"topic_shift": false, "utterance": "There are certain family members that may be eligible to receive monthly benefits", "session_id": "doc2dial_574"}
{"topic_shift": true, "utterance": "how soon can the widow apply for the lump sum payment?", "session_id": "doc2dial_574"}
{"topic_shift": false, "utterance": "They must apply for this payment within two years of the date of death if they are not currently receiving benefits", "session_id": "doc2dial_574"}
{"topic_shift": false, "utterance": "How do I renew my license?", "session_id": "doc2dial_2114"}
{"topic_shift": true, "utterance": "Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires.", "session_id": "doc2dial_2114"}
{"topic_shift": false, "utterance": "Are you in the renewal process?", "session_id": "doc2dial_2114"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_2114"}
{"topic_shift": false, "utterance": "You must provide updated information about your driving school including Driving School Renewal Application form MV-522, proof of Worker's Compensation form C-105.2 or U-26.3/", "session_id": "doc2dial_2114"}
{"topic_shift": true, "utterance": "What if my Driving School License has expired?", "session_id": "doc2dial_2114"}
{"topic_shift": false, "utterance": "You must immediately stop operating your driving school business.  Your school will not be licensed to operate.", "session_id": "doc2dial_2114"}
{"topic_shift": true, "utterance": "What are Driving School License?", "session_id": "doc2dial_2114"}
{"topic_shift": false, "utterance": "Driving School Licenses are issued to businesses that qualify to operate a driving school.  They are renewed for 2 years.  The license must be renewed before the expiration date shown on the license if the driving school wants to continue to operate the business.", "session_id": "doc2dial_2114"}
{"topic_shift": true, "utterance": "What if my school uses vehicles for instruction?", "session_id": "doc2dial_2114"}
{"topic_shift": false, "utterance": "You must attach a list of Driving School Vehicles, MV-527.", "session_id": "doc2dial_2114"}
{"topic_shift": true, "utterance": "Can I renew if my license has expired?", "session_id": "doc2dial_2114"}
{"topic_shift": false, "utterance": "Driving School Licenses can be renewed up to six months after they expire, but the Driving School business can not operate unless the license is valid.", "session_id": "doc2dial_2114"}
{"topic_shift": false, "utterance": "I need MGIB active duty info", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "The Montgomery GI Bill Active Duty can help you pay for education and training programs", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "Have you served at least 2 years on active duty?", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "I've done more than 2 years", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "Okay, we can help you find out if you qualify for the MGIB-AD program", "session_id": "doc2dial_1192"}
{"topic_shift": true, "utterance": "how do I qualify?", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "You qualify if you were honorably discharged and meet the requirements", "session_id": "doc2dial_1192"}
{"topic_shift": true, "utterance": "what benefits are available if I do qualify?", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "You may get up to 36 months of education benefits. The benefits will be payed monthly. How much you receive will depend on several factors", "session_id": "doc2dial_1192"}
{"topic_shift": true, "utterance": "what are the requirements?", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "Depends on the category of the MGIB-AD program you will be in?", "session_id": "doc2dial_1192"}
{"topic_shift": true, "utterance": "how do I apply?", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "You have to complete the Application for VA Benefits", "session_id": "doc2dial_1192"}
{"topic_shift": true, "utterance": "and if I get benefits I can study what I want?", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "Yes, but if you want to enroll in a program that we haven\u2019t approved, you\u2019ll need to ask the school to request approval. We can\u2019t take any action until an official from your school requests approval.", "session_id": "doc2dial_1192"}
{"topic_shift": false, "utterance": "I want to transfer GI Bill benefits", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "Okay, you can find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children. The Department of Defense decides whether you can transfer GI Bill benefits to your family", "session_id": "doc2dial_3785"}
{"topic_shift": true, "utterance": "what do I need to transfer education benefits?", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "You can transfer education benefits if you are on active duty or in the Selected Reserve and you meet certain requirements", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "what requirements do I have to meet?", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "Have you completed at least 6 years of service on the date your request would be approved and do you agree to add 4 more years of service?", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "Will you have completed at least 10 years of service on the date your request would be approved , and you can't commit to add 4 more years of service because of either a policy or statute , but agree to serve for the maximum amount of time allowed ?", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "no, I have 5 years of service", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "I am sorry but you do not meet the requirements to transfer education benefits", "session_id": "doc2dial_3785"}
{"topic_shift": true, "utterance": "when I get my 6 years can I transfer benefits to my famly?", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "Yes, you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children.", "session_id": "doc2dial_3785"}
{"topic_shift": true, "utterance": "how soon can my wife use the benefits once they are transferred?", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "She may use them right away", "session_id": "doc2dial_3785"}
{"topic_shift": false, "utterance": "I applied for health care benefits and want to know what happens next", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "After you have applied for VA health care we will send you a letter in the mail to let you know if your application has been approved .", "session_id": "doc2dial_945"}
{"topic_shift": true, "utterance": "okay and where can I go for answers if I have them?", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "Contact your local VA medical center or clinic and ask for the enrollment coordinator or the urgent care clinic.", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "okay, and they will tell me about benefits and where to go for services?", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "Yes we can help you learn more about your VA health care coverage", "session_id": "doc2dial_945"}
{"topic_shift": true, "utterance": "and can you tell me about that letter I have coming?", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "we'll help you find out when to expect your letter and what to do next .", "session_id": "doc2dial_945"}
{"topic_shift": true, "utterance": "okay but first help me with what to do if I get denied. Do you have info about how I appeal?", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "You can download our How Do I Appeal booklet PDF", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "If I lose my coverage does it end abruptly and leave me hanging or can I appeal and you guys wait on stopping my benefits?", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "You will have 60 days after you receive our letter to make your case and during these 60 days you can continue to use your VA health care benefits", "session_id": "doc2dial_945"}
{"topic_shift": true, "utterance": "about when will I get something from you guys for my application since it's been over a week?", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "Has it been more than a week since you sent it in?", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "no, four day", "session_id": "doc2dial_945"}
{"topic_shift": false, "utterance": "I want to know about the fees for commercial vehicles.", "session_id": "doc2dial_1838"}
{"topic_shift": false, "utterance": "You can use the registration fee and county use tax charts to know your registration fee and county use fee.", "session_id": "doc2dial_1838"}
{"topic_shift": true, "utterance": "Where can I get the UT-11 form?", "session_id": "doc2dial_1838"}
{"topic_shift": false, "utterance": "You can get the form from a local DMV office or from a DMV call center.", "session_id": "doc2dial_1838"}
{"topic_shift": true, "utterance": "So what is the chart for county use tax?", "session_id": "doc2dial_1838"}
{"topic_shift": false, "utterance": "The chart have the same name, county use tax chart.", "session_id": "doc2dial_1838"}
{"topic_shift": true, "utterance": "Where can I know more about these taxes?", "session_id": "doc2dial_1838"}
{"topic_shift": false, "utterance": "You can ask your city or county about these taxes.", "session_id": "doc2dial_1838"}
{"topic_shift": true, "utterance": "Help me determine the correct fee.", "session_id": "doc2dial_1838"}
{"topic_shift": false, "utterance": "ok, you have to add 3.25% to the fee listed in the chart and then change the value you get to the nearest 0.25$.", "session_id": "doc2dial_1838"}
{"topic_shift": false, "utterance": "You can tell me how many social security credits I require to get benefits.", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_789"}
{"topic_shift": true, "utterance": "40 it is. So what do I need to do to be eligible for disability benefits?", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "You must meet a recent work test and a duration work test.", "session_id": "doc2dial_789"}
{"topic_shift": true, "utterance": "Back to those credits: do extra credits increase the amount of benefit I get?", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "These extra credits do not increase your benefit amount. The average of your earnings over your working years counts, not the total number of credits you earn.", "session_id": "doc2dial_789"}
{"topic_shift": true, "utterance": "Let's say I got disabled at 27, how many credits would I require for the disability benefits?", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "You would need 3 years of work, 12 credits out of the past 6 years between ages 21 and 27.", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "How many credits would I need to pass the work test?", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "The number of credits necessary to meet the recent work test depends on your age.", "session_id": "doc2dial_789"}
{"topic_shift": true, "utterance": "Okay, I get that. How do I earn credits then?", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "Do you work and pay Social Security taxes?", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "Yes, to both.", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "Then you can earn up to a maximum of four credits per year.", "session_id": "doc2dial_789"}
{"topic_shift": false, "utterance": "How do I change my GI Bill school or program?", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "You can find out when and how to request changes to your GI Bill school, program, or other VA education benefits to keep getting funding.", "session_id": "doc2dial_951"}
{"topic_shift": true, "utterance": "Do you need to request changes to my GI Bill or other VA education benefits?", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "Yes, I need to know what situations I need to request changes to my GI Bill.", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "You will need to request changes to your benefits if things change.", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "When do I need to request changes?", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "When your schooling changes or changing professions.", "session_id": "doc2dial_951"}
{"topic_shift": true, "utterance": "What if I am a dependent of a Veteran or service member?", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "You will need to submit a Dependents Request for Change of Program or Place of Training VA Form 22-5495 online.", "session_id": "doc2dial_951"}
{"topic_shift": true, "utterance": "What if I need to receive benefits while active duty?", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "n/a", "session_id": "doc2dial_951"}
{"topic_shift": true, "utterance": "What do I need to do with form when mailing?", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "Just fill out the form and mail lit to VA regional claims processing office that is by your school.", "session_id": "doc2dial_951"}
{"topic_shift": false, "utterance": "How can I get new plates?", "session_id": "doc2dial_3949"}
{"topic_shift": true, "utterance": "You may request a new set of plates at a DMV office", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "If my plate was lost or destroyed?", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "it's not my house?", "session_id": "doc2dial_3949"}
{"topic_shift": true, "utterance": "What can I do if my vehicle was stolen?", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "What can I do if my vehicle was stolen?", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "Can my proof of identity be my driver's license?", "session_id": "doc2dial_3949"}
{"topic_shift": true, "utterance": "You do n't need to pay a fee to replace stolen plates . However, you will need to provide a police report or an MV-78B indicating that the plates were stolen or destroyed as a result of a crime .", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "you will need to provide a police report or an MV-78B indicating that the plates were stolen or destroyed as a result of a crime", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "How can I get new plates?", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "the original plate or the MV-78B / police report / statement", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "how much does it cost to recover the plate", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "$ 25 for a set of 2 plates", "session_id": "doc2dial_3949"}
{"topic_shift": false, "utterance": "Will I be able to transfer your Post-9/11 GI Bill benefits?", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "The only way to find out if you can transfer Post-9/11 GI Bill benefits to your family is from the Department of Defense.", "session_id": "doc2dial_3791"}
{"topic_shift": true, "utterance": "When can family use transferred benefits?", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "Your family members have to follow these conditions for transferred benefits.", "session_id": "doc2dial_3791"}
{"topic_shift": true, "utterance": "Who is covered from the benefits?", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "Qualified dependents are covered.", "session_id": "doc2dial_3791"}
{"topic_shift": true, "utterance": "What if a dependents transfer eligibility to get transfer of entitlement has been revoked?", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "It just means that you can't transfer benefits to that person again.", "session_id": "doc2dial_3791"}
{"topic_shift": true, "utterance": "what must be true to transfer education benefits as an active duty service member?", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "Did you complete at least 6 years of service on the date your request was approved and agree to add 4 more years of service?", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "No, I did not complete 6 years of service on the date of my request.", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "Have you completed at lest 10 years of service on the date the request was approved, can't commit to add 4 more years of service because of a policy or statute, but agree to serve for maximum of time allowed?", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "Yes, I have completed at least 10 years of service on teh date the request was approved but can't commit to add 4 more years because of maximum time allowed.", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "Then you can transfer your education benefits.", "session_id": "doc2dial_3791"}
{"topic_shift": false, "utterance": "I want to know if I can qualify for two school benefits from the VA to help me pay for school", "session_id": "doc2dial_1186"}
{"topic_shift": true, "utterance": "Yes, it is possible to have qualified for more than one education benefit", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "Are you eligible for more than one VA education benefit?", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "yes, I wanted to get both to help me out", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "Okay, you will need to decide which one you want to receive because you can't receive benefits from more that one program at a time.", "session_id": "doc2dial_1186"}
{"topic_shift": true, "utterance": "I was told I can get aid from the Montgomery GI Bill active duty because I have served over 3 years, is that true?", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "Yes, if you served continuously without a break for 3 years you could be eligible for the benefits but there are other factors that will need to be true for you to be eligible.", "session_id": "doc2dial_1186"}
{"topic_shift": true, "utterance": "do you have a phone number the hearing disabled can use?", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "you can call TTY: 711", "session_id": "doc2dial_1186"}
{"topic_shift": true, "utterance": "would I qualify for this GI Bill if I was in the National Guard?", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "If you entered full-time National Guard duty under title 32, USC, between July 1, 1985, and November 28, 1989, and chose MGIB between October 9, 1996, and July 9, 1997 you could get benefits, but you would also need other things to qualify", "session_id": "doc2dial_1186"}
{"topic_shift": true, "utterance": "what if I was on active duty on September 30 , 1990?", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "It could help you qualify but you will need something else to be true also", "session_id": "doc2dial_1186"}
{"topic_shift": true, "utterance": "and if I get benefits I can study whatever I want and you will give me aid?", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "It has to be an approved program, if it has not been approved you ll need to ask the school to request approval", "session_id": "doc2dial_1186"}
{"topic_shift": false, "utterance": "I need information about drivers from other states obtaining a restricted license in NY.", "session_id": "doc2dial_3961"}
{"topic_shift": true, "utterance": "Do you currently have a driver's license in another state?", "session_id": "doc2dial_3961"}
{"topic_shift": false, "utterance": "Yes, I have a Pennsylvania driver's license.", "session_id": "doc2dial_3961"}
{"topic_shift": false, "utterance": "As long as you meet the requirements to obtain a restricted license, you can get a restricted driving privilege to drive in NY. The restrictions will be the same as those for other licensed NY drivers.", "session_id": "doc2dial_3961"}
{"topic_shift": true, "utterance": "What about a conditional license?", "session_id": "doc2dial_3961"}
{"topic_shift": false, "utterance": "Conditional licenses can be issued to qualified drivers who have had their license suspended or revoked due to alcohol or drug violations.", "session_id": "doc2dial_3961"}
{"topic_shift": false, "utterance": "I have a drug violation on my record. Are there any other requirements?", "session_id": "doc2dial_3961"}
{"topic_shift": false, "utterance": "Yes, those wishing to obtain a Conditional license must attend an Impaired Driver Program approved by the DMV.", "session_id": "doc2dial_3961"}
{"topic_shift": true, "utterance": "How is a restricted license different from a conditional license?", "session_id": "doc2dial_3961"}
{"topic_shift": false, "utterance": "Restricted licenses are given to qualified drivers who have had their license revoked or suspended for reasons that are not alcohol or drug related.", "session_id": "doc2dial_3961"}
{"topic_shift": true, "utterance": "Where do I apply for a restricted license?", "session_id": "doc2dial_3961"}
{"topic_shift": false, "utterance": "You will have to apply for the license in person at a DMV office. Most DMV offices have this service available, but it's best to contact your nearest office to find out where to apply.", "session_id": "doc2dial_3961"}
{"topic_shift": false, "utterance": "Can I know if anybody asked for my records?", "session_id": "doc2dial_1810"}
{"topic_shift": true, "utterance": "Yes, since the records of searches are public we'll inform any motorist if his records were searched.", "session_id": "doc2dial_1810"}
{"topic_shift": true, "utterance": "it looks like my browser is not compatible with your website.", "session_id": "doc2dial_1810"}
{"topic_shift": false, "utterance": "You should visit https://encryption.ny.gov/ to check the compatibility of your website and if it says that is not compatible, please update your browser.", "session_id": "doc2dial_1810"}
{"topic_shift": true, "utterance": "I need to contact DMV about my dial-in search account", "session_id": "doc2dial_1810"}
{"topic_shift": false, "utterance": "Our contact address for that is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137e - mail", "session_id": "doc2dial_1810"}
{"topic_shift": false, "utterance": "Sorry, it looks like my chat didn't show your message well, can you please how to tell me how to contact DMV about my dial-in search account.", "session_id": "doc2dial_1810"}
{"topic_shift": false, "utterance": "ok our mail address for dial-in search account related problems is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137", "session_id": "doc2dial_1810"}
{"topic_shift": true, "utterance": "What should I do if your site says my browser is not compatible?.", "session_id": "doc2dial_1810"}
{"topic_shift": false, "utterance": "First, you should update your browser to its newest version available.", "session_id": "doc2dial_1810"}
{"topic_shift": true, "utterance": "What info can you give me about those that search for my DMV records?", "session_id": "doc2dial_1810"}
{"topic_shift": false, "utterance": "We can supply you with the name and business address of the Dial-In account holder and the time, date and search criteria they used for the records.", "session_id": "doc2dial_1810"}
{"topic_shift": true, "utterance": "Just to check the address of contact is correct please tell me if this is the right one: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137", "session_id": "doc2dial_1810"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_1810"}
{"topic_shift": false, "utterance": "can i get More information about VA mental health services", "session_id": "doc2dial_979"}
{"topic_shift": true, "utterance": "sure I can help you. Get answers to other questions you may have about our services", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "do you qualify for va healthcare?", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "yes i do", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "Call our general VA hotline at 800 - 827 - 1000 to find out what your care options may be", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "Does mental health put security clearances at risk?", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_979"}
{"topic_shift": true, "utterance": "what other Resources and support outside VA", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "Start an online chats    Or call 800 - 273 - 8255", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "are there websites to visit for support?", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "visit the Military OneSource website or call 800 - 342 - 9647 anytime , day or night", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "is there also a phone nyumber?", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "call 800 - 342 - 9647 anytime , day or night", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "what is the psychological health resource center?", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "The Psychological Health Resource CenterThe center works to improve the lives of Veterans , service members , and their families by advancing excellence in psychological health care , readiness , and prevention", "session_id": "doc2dial_979"}
{"topic_shift": false, "utterance": "Is it that important to update my address at the DMV?", "session_id": "doc2dial_1804"}
{"topic_shift": true, "utterance": "By statute, you must always report any change of address to the DMV within 10 days of moving. This applies for the address associated with your license and all addresses associated with your registered vehicles.", "session_id": "doc2dial_1804"}
{"topic_shift": false, "utterance": "Do I have only 10 days to report a change of address?", "session_id": "doc2dial_1804"}
{"topic_shift": false, "utterance": "Yes, this is required by law. You have to report your new address within ten days of moving.", "session_id": "doc2dial_1804"}
{"topic_shift": true, "utterance": "How often do you send inquiry letters?", "session_id": "doc2dial_1804"}
{"topic_shift": false, "utterance": "We send about 500.000 inquiry letters per year.", "session_id": "doc2dial_1804"}
{"topic_shift": true, "utterance": "I want to know about the traffic points cost.", "session_id": "doc2dial_1804"}
{"topic_shift": false, "utterance": "The points is the system used for the DMV to keep track of dangerous drivers. The amount you pay from a DMV charge for a traffic ticket depends on the number of accumulated points.", "session_id": "doc2dial_1804"}
{"topic_shift": false, "utterance": "Isn't the DMV charge included in the DRA charge?", "session_id": "doc2dial_1804"}
{"topic_shift": false, "utterance": "No, the DRA and DMV charge are separate charges.", "session_id": "doc2dial_1804"}
{"topic_shift": true, "utterance": "What if I have an insurance problem and the inquiry letter does not resolve it?", "session_id": "doc2dial_1804"}
{"topic_shift": false, "utterance": "In that case, we have to suspend the vehicle registration and, if the problem persists, your license.", "session_id": "doc2dial_1804"}
{"topic_shift": false, "utterance": "Hello, i'm trying to find proof of my ID for some procedures with you. I don't find any at the moment, but my spouse have some, Can those be useful?", "session_id": "doc2dial_3975"}
{"topic_shift": true, "utterance": "Both you and your spouse share the same last name?", "session_id": "doc2dial_3975"}
{"topic_shift": false, "utterance": "Yeah, we have that.", "session_id": "doc2dial_3975"}
{"topic_shift": false, "utterance": "Then you don't have to worry. You can use those documents without any problem.", "session_id": "doc2dial_3975"}
{"topic_shift": true, "utterance": "And, just by curiosity, what other documents could i use instead?", "session_id": "doc2dial_3975"}
{"topic_shift": false, "utterance": "Well, you can use many other documents, such a bank debit card with your name, or bills or even divorce papers.", "session_id": "doc2dial_3975"}
{"topic_shift": true, "utterance": "O.k, yeah, that are good alternatives. Say, i know you ask many times for birth certificates, but what if ai don't have one at hand?", "session_id": "doc2dial_3975"}
{"topic_shift": false, "utterance": "You can go and use the NYS Department of Health Vital Records to lend you a hand on that. You can even order those through an independent partner.", "session_id": "doc2dial_3975"}
{"topic_shift": true, "utterance": "Going back to those alternate documents, can i use General Educational Development certificate as well?", "session_id": "doc2dial_3975"}
{"topic_shift": false, "utterance": "Sure. You can contact your college to ask them for a certified copy.", "session_id": "doc2dial_3975"}
{"topic_shift": false, "utterance": "Are you sure? I don't want to waste my time there.", "session_id": "doc2dial_3975"}
{"topic_shift": false, "utterance": "Absolutely, that document is totally valid for this procedure.", "session_id": "doc2dial_3975"}
{"topic_shift": false, "utterance": "what can you tell me about Service-Disabled Veterans Life Insurance (S-DVI)?", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "what if I have a service - connected disability?", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "find out how to apply for S - DVI online or by mail", "session_id": "doc2dial_3746"}
{"topic_shift": true, "utterance": "Can I apply for Service-Disabled Veterans Life Insurance?", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "You can't apply for S - DVI", "session_id": "doc2dial_3746"}
{"topic_shift": true, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "you may not be eligible for VA benefits", "session_id": "doc2dial_3746"}
{"topic_shift": true, "utterance": "Can I get a waiver so I don t have to pay the premiums?", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "[69] Yes ,s [70] in some cases .s     [71] Under certain conditions", "session_id": "doc2dial_3746"}
{"topic_shift": true, "utterance": "How much will I pay for these benefits?", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "Your premium rate the amount you ll pay each month for your coverage depends on all of the factors listed below", "session_id": "doc2dial_3746"}
{"topic_shift": false, "utterance": "I have some questions about what it means to be a co-signer.", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "I can help you with that. A co-signer will be the spouse of the applicant who initiated an Income-Driven Repayment Plan request.", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "Were you aware that the co-signer isn't obligated to repay the loan?", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "No, I didn't know that.", "session_id": "doc2dial_4029"}
{"topic_shift": true, "utterance": "How long does it usually take to go through the co-sign process?", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "The majority of people complete the process in just 10 minutes.", "session_id": "doc2dial_4029"}
{"topic_shift": true, "utterance": "Who can complete the co-sign process?", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "The spouse of the applicant.", "session_id": "doc2dial_4029"}
{"topic_shift": true, "utterance": "It is saying that I need a co-sign code, but I don't think I have one. What should I do?", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "If you are the co-signer, you should contact the IDR applicant for the code. If you are the applicant, you should have received an email containing the code.", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "I can't find the code and my IDR is part of a Direct Consolidation Loan Application. Where can I find the co-sign code?", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "Once you log into your account, you will need to click on \"Direct Consolidation Loan Applications\" under My Loan Documents to locate the code.", "session_id": "doc2dial_4029"}
{"topic_shift": false, "utterance": "What information do I need to know about proof of sales tax payment or sales tax exemption, or purchase price?", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "Is this information you need when you register a vehicle in New York at the DMV office?", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "No not in New York.", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "What if I do not reside in NY state or keep a residence in NY state?", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "If you are a member of the U.S. Armed Forces and do not reside in New York you are able to defer sales tax.", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "What if I lease a vehicle?", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "You can look under leased vehicles.", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "Do I need to pay NY State sales tax if it was paid to NY State dealer to the DMV?", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "On a good note, you do not have to pay sales tax at the DMV office.", "session_id": "doc2dial_2458"}
{"topic_shift": true, "utterance": "What if I need more information about sales tax?", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "All you need to do is visit the NY State Department of Taxation and Finance website.", "session_id": "doc2dial_2458"}
{"topic_shift": false, "utterance": "How would I get help filing a claim or appeal?", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "Do you need help to file your claim?", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "Yes, I need help filing my claim.", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "The best way to file your claim would to work with an accredited attorney, claims agent, or a Veterans Service Officer or VSO because they are trained and certified in VA claims and appeals processes.", "session_id": "doc2dial_1151"}
{"topic_shift": true, "utterance": "How does one become an accredited representative or a VSO?", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "Each accredited representative or a VSO needs to pass an exam and a background check.", "session_id": "doc2dial_1151"}
{"topic_shift": true, "utterance": "Why is it best to use an accredited attorney?", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "It is best to use an accredited attorney because they are specifically trained and certified in teh VA claims process.", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "What do the VSOs do?", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "The VSOs work for the Veterans and service members as well as their dependents.", "session_id": "doc2dial_1151"}
{"topic_shift": true, "utterance": "Does it cost alot to use an accredited representative or a VSO?", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "Actually, you are not charged a fee to help file your initial application for benefit; but can for unusual expenses.", "session_id": "doc2dial_1151"}
{"topic_shift": false, "utterance": "The Program of Comprehensive Assistance for Family Caregivers", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "If you re a family member caring for a Veteran with disabilities", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "we want to support you, Find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply .", "session_id": "doc2dial_1637"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "Mail the form and any supporting documents", "session_id": "doc2dial_1637"}
{"topic_shift": true, "utterance": "Can I get benefits through the Program of Comprehensive Assistance for Family Caregivers?", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "You may be eligible if the Veteran you re caring for meets both of the requirements", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "Both of these must be true", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "what are the requirements", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "Has a serious injury including traumatic brain injury , psychological trauma , or other mental disorder that was caused or made worse by their active - duty service on or after September 11 , 2001", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "If I had two serious injuries", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "because they can t perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "no although I do my activities for the day without problem", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "then you don't apply for profit. remember you must meet all the requirements", "session_id": "doc2dial_1637"}
{"topic_shift": false, "utterance": "Hey, I came here because I have some questions about getting benefits.", "session_id": "doc2dial_986"}
{"topic_shift": true, "utterance": "Then you are in the right place. You'll need to file a claim for disability compensation. When you file, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.", "session_id": "doc2dial_986"}
{"topic_shift": false, "utterance": "Are you planning to file?", "session_id": "doc2dial_986"}
{"topic_shift": false, "utterance": "No, I'm not planning to.", "session_id": "doc2dial_986"}
{"topic_shift": true, "utterance": "Can I get health care as a disability benefit?", "session_id": "doc2dial_986"}
{"topic_shift": false, "utterance": "Yes, you can get health care and compensation payments.", "session_id": "doc2dial_986"}
{"topic_shift": true, "utterance": "Great. So, does this mean Veterans are covered?", "session_id": "doc2dial_986"}
{"topic_shift": false, "utterance": "Correct, Veterans are covered.", "session_id": "doc2dial_986"}
{"topic_shift": true, "utterance": "In other words, I can get disability benefits from VA, since I'm a Veteran?", "session_id": "doc2dial_986"}
{"topic_shift": false, "utterance": "Yes, you may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military. This may include contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa.", "session_id": "doc2dial_986"}
{"topic_shift": true, "utterance": "I see. Can we please talk a bit more about exposure to specific hazards? I got disabled after an attack with chemical weapons.", "session_id": "doc2dial_986"}
{"topic_shift": false, "utterance": "Of course. You may have illnesses or other conditions believed to be caused by toxic chemicals in the air, water, or soil. We can help you find out if you can get disability compensation or benefits.", "session_id": "doc2dial_986"}
{"topic_shift": false, "utterance": "Please, tell me about the Graduated Repayment Plan", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "Sure. Payments are made for up to 10 years between 10 and 30 years for consolidation loans", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "Do you hope to constantly increase your income over time?", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "Yes, I hope that", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "Ok, check this plan, maybe is good for you", "session_id": "doc2dial_3020"}
{"topic_shift": true, "utterance": "What loans are eligible for the Graduated Repayment Plan?", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "Check the list below", "session_id": "doc2dial_3020"}
{"topic_shift": true, "utterance": "Can you tell me about monthly payments for Federal Education Loans except Consolidation Loans ?", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_3020"}
{"topic_shift": true, "utterance": "How can I include other student loan debts in determining the repayment period of my Direct Consolidation Loan?", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "You need to be sure to list those loans on your consolidation application in the section for listing loans that you do not want to consolidate , but want considered in the determination of your repayment period", "session_id": "doc2dial_3020"}
{"topic_shift": true, "utterance": "How can I use the Loan Simulator to Estimate my Eligibility and Payment Amount Under the Graduated Repayment Plan?", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "Your loan servicer may help you choose a loan repayment plan that s best for you", "session_id": "doc2dial_3020"}
{"topic_shift": false, "utterance": "Hi. I was looking for information around the substance use on treatment for veterans. Could you help me?", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "There is no problem. Are you having any struggles with substance right now?", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "No, not me. But I'm worry about that.", "session_id": "doc2dial_992"}
{"topic_shift": true, "utterance": "There are any plan or program to help veterans with this klind of problem?", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "Yes, there are. We can offer treatment and support for health conditions that can be related to substance use problems, like PTSD or depression.", "session_id": "doc2dial_992"}
{"topic_shift": true, "utterance": "That's very nice to know. But, how can someone access to those programs?", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "For that, you need to apply first for the VA health care.", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "And why do I need that? Sorry, if I bother you.", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "There is no problem at all. But, the VA health care program covers services to help on the treatment for substance use problems. So it's becomes the best way to receive help from us.", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "OK, I have contact with a VA primary care provider.", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "That's great! That's a first step to get help, you can talk to your provider to get a screened for the substance use and know which kind of treatment and support you can get.", "session_id": "doc2dial_992"}
{"topic_shift": false, "utterance": "hi could you help me update my FAFSA application", "session_id": "doc2dial_3034"}
{"topic_shift": false, "utterance": "Of course, we can help you learn what types of corrections and updates you can do and how to do them.", "session_id": "doc2dial_3034"}
{"topic_shift": true, "utterance": "ok and what kind of changes can I make to my FAFSA form once it has been processed?", "session_id": "doc2dial_3034"}
{"topic_shift": true, "utterance": "did you make a mistake on the form?", "session_id": "doc2dial_3034"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3034"}
{"topic_shift": true, "utterance": "did you fill out a FAFSA using an incorrect social security number (SSN)?", "session_id": "doc2dial_3034"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3034"}
{"topic_shift": true, "utterance": "Has your situation changed?", "session_id": "doc2dial_3034"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3034"}
{"topic_shift": true, "utterance": "do you want to add or remove a school?", "session_id": "doc2dial_3034"}
{"topic_shift": false, "utterance": "neither. anyway thanks for the help", "session_id": "doc2dial_3034"}
{"topic_shift": false, "utterance": "hi. i want to know How do I access these services (VA nursing homes, assisted living, and home health care)?", "session_id": "doc2dial_1623"}
{"topic_shift": true, "utterance": "You may be able to use one or more of these services if you meet all of the requirements listed", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "How do I access these services?", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "contact your VA social worker . call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m.", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "You re signed up for VA health care", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "We conclude that you need a specific service to help with your ongoing treatment and personal care", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "yes, i need a specific service", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "The service or space in the care setting is available near you", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "yes i near of the facilities", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "good", "session_id": "doc2dial_1623"}
{"topic_shift": false, "utterance": "Hey there. I hope you can help me. I been having issues to fill my claim.", "session_id": "doc2dial_1145"}
{"topic_shift": false, "utterance": "Alright. We are here to help you. On what do you need help to fill a claim or a appeal?", "session_id": "doc2dial_1145"}
{"topic_shift": false, "utterance": "I need help with  claim.", "session_id": "doc2dial_1145"}
{"topic_shift": true, "utterance": "I'm having issues to fill one of the forms.", "session_id": "doc2dial_1145"}
{"topic_shift": false, "utterance": "Alright, no problem. You can always send a notification by mail to your nearest VA regional office before you send your request.", "session_id": "doc2dial_1145"}
{"topic_shift": true, "utterance": "And how much it will cost to use this service?", "session_id": "doc2dial_1145"}
{"topic_shift": false, "utterance": "In general, no individual or organization may charge you any fee, but this can change in unusual cases.", "session_id": "doc2dial_1145"}
{"topic_shift": false, "utterance": "What happens or what can I do if I get an very high fee?", "session_id": "doc2dial_1145"}
{"topic_shift": false, "utterance": "In that case you can challenge it", "session_id": "doc2dial_1145"}
{"topic_shift": true, "utterance": "Ok, but as a last question, where I can find a accredited representative, to avoid any extra fee?", "session_id": "doc2dial_1145"}
{"topic_shift": false, "utterance": "To find an accredited representative or VSO, you can go to eBenefits to find a local representatives as recognized VSO, attorney and similar.", "session_id": "doc2dial_1145"}
{"topic_shift": false, "utterance": "can I get help buying dental insurance?", "session_id": "doc2dial_3752"}
{"topic_shift": true, "utterance": "You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements listed below", "session_id": "doc2dial_3752"}
{"topic_shift": false, "utterance": "ok tell me the conditions", "session_id": "doc2dial_3752"}
{"topic_shift": false, "utterance": "Are signed up for VA health careApply now", "session_id": "doc2dial_3752"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3752"}
{"topic_shift": false, "utterance": "if you can buy dental insurance at a reduced cost through VADIP", "session_id": "doc2dial_3752"}
{"topic_shift": true, "utterance": "What else should I know if I can keep a working denture and a working set of teeth", "session_id": "doc2dial_3752"}
{"topic_shift": false, "utterance": "What VA dental care benefits do I qualify for?", "session_id": "doc2dial_3752"}
{"topic_shift": true, "utterance": "you may be able to get some or all of your dental care through VA . Find out how to get VA dental care or how to buy dental insurance if you don t qualify", "session_id": "doc2dial_3752"}
{"topic_shift": false, "utterance": "Find out how to get VA dental care or how to buy dental insurance if you don t qualify", "session_id": "doc2dial_3752"}
{"topic_shift": true, "utterance": "What VA dental care benefits do I qualify for?", "session_id": "doc2dial_3752"}
{"topic_shift": false, "utterance": "The dental care must be needed to:Make it possible for you to be in the vocational rehab program , Make it possible for you to reach the goals of your vocational rehab program", "session_id": "doc2dial_3752"}
{"topic_shift": false, "utterance": "Why is their a feedback center for Federal Student Aid?", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "We have a feedback center because it is important to us to find out complaints for issues, concerns, suspicious activity, or scam, and it helps to give us positive feedback also.", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you are not in agreement with?", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "No I have not received a response back.", "session_id": "doc2dial_4015"}
{"topic_shift": true, "utterance": "Am I allowed to submit a complaint on behalf of someone else?", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "Yes, you can submit a complaint on behalf of someone else or for yourself.", "session_id": "doc2dial_4015"}
{"topic_shift": true, "utterance": "Can i share some positive feedback about my financial aid experience if I wanted to?", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "Yes, we welcome positive feedback as well.", "session_id": "doc2dial_4015"}
{"topic_shift": true, "utterance": "Can I manage my cases online?", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "Yes, just log in to your account to view, track, or update any case info you might have.", "session_id": "doc2dial_4015"}
{"topic_shift": true, "utterance": "Do you need to speak to agent now?", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "Yes, I would like to speak to an agent.", "session_id": "doc2dial_4015"}
{"topic_shift": true, "utterance": "Do you want to call and talk to an agent to submit your feedback?", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "Yes, I would like to call.", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "You can call for help submitting your feedback or to ask questions at 1-844-651-0077", "session_id": "doc2dial_4015"}
{"topic_shift": false, "utterance": "I need help with transferring my IRP registration.", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "Are you looking to transfer an IRP registration and apportioned plates?", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "No, I just want to transfer the IRP registration.", "session_id": "doc2dial_2464"}
{"topic_shift": true, "utterance": "Do I need to turn in the plates and transfer registration immediately?", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "Have you transferred the registration yet?", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "No, I wasn't sure how.", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "Would you be interested in doing this by mail?", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "You will need to make and send photocopies of your proofs of identity.", "session_id": "doc2dial_2464"}
{"topic_shift": true, "utterance": "That's fine. What if my new vehicle weighs more than my old one? Do the fees change?", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "Yes. There are pro-rated registration fees for the difference in weight, administrative fees for the vehicle plate transfer, and additional fees for any fee increases that may have happened since your original registration was issued.", "session_id": "doc2dial_2464"}
{"topic_shift": false, "utterance": "Good evening. I had a lapse of insurance coverage during my time as a soldier. Can you tell me what consequences this has, please?", "session_id": "doc2dial_2302"}
{"topic_shift": true, "utterance": "Of course. You are required to maintain continuous coverage or surrender your plates before deployed.", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "Have you been unable to do so?", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "What if I have more questions about all this?", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "In that case, please contact the DMV Call Center.", "session_id": "doc2dial_2302"}
{"topic_shift": true, "utterance": "Alright. By the way, during my service I had a valid NY license, can it be renewed?", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "Yes, your license can be renewed.", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "That's great to hear. And what happens if my driver license expires while still being a soldier on duty?", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge 6-month extension plus 24-month grace period.", "session_id": "doc2dial_2302"}
{"topic_shift": true, "utterance": "Ah, I see. And what if my registration expires during that time?", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "Registrations are extended for up to 60 days from return to New York State. This extension applies only to vehicles registered to military personnel. You must show proof of military service or separation.", "session_id": "doc2dial_2302"}
{"topic_shift": false, "utterance": "Hi, can you tell me the rules for beneficiaries with higher incomes?", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "It is important to note that most people do not pay higher premiums.", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "What is Medicare Part B monthly health insurance?", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "According to the law, an adjustment to your insurance is required.", "session_id": "doc2dial_762"}
{"topic_shift": true, "utterance": "What happens if you file taxes as married?", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "You will have to pay higher premiums for your coverage.", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "For this purpose do they use the federal tax return?", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "Of course, it is also worth noting that they use the most recent that the IRS provides us.", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "You generally have to pay higher premiums.", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "Well, what else can you tell me?", "session_id": "doc2dial_762"}
{"topic_shift": true, "utterance": "What if income has decreased?", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "It is important that you contact us to find more information related to the topic.", "session_id": "doc2dial_762"}
{"topic_shift": false, "utterance": "Hello, I came here to figure out how to replace a registration. Care to explain?", "session_id": "doc2dial_2316"}
{"topic_shift": true, "utterance": "Gladly. First of all, your mailing address on DMV files must be current. You can not change your address during the transaction. You can first change your address online and then renew.", "session_id": "doc2dial_2316"}
{"topic_shift": false, "utterance": "Do you want to file a request with the US Postal Service USPS to forward mail there?", "session_id": "doc2dial_2316"}
{"topic_shift": false, "utterance": "Yes, that was my plan.", "session_id": "doc2dial_2316"}
{"topic_shift": false, "utterance": "Then I'm afraid there is no guarantee that the USPS will forward all DMV documents to the new address .", "session_id": "doc2dial_2316"}
{"topic_shift": true, "utterance": "I understand, will have to live with that. Can I send you an application by mail?", "session_id": "doc2dial_2316"}
{"topic_shift": false, "utterance": "Yes, please send us a completed Application for Duplicate/Renewal Registration and a photocopy of your NY State driver license, permit, non-driver ID, or other proof of identity by mail, along with a check/money order for $ 3 payable to the Commissioner of Motor Vehicles.", "session_id": "doc2dial_2316"}
{"topic_shift": true, "utterance": "I can't replace the registration document for my 1971 Dodge online, right?", "session_id": "doc2dial_2316"}
{"topic_shift": false, "utterance": "Yes, that isn't possible. You cannot replace registration documents online for vehicles older than model year 1973. This includes boats, snowmobiles or all-terrain vehicles.", "session_id": "doc2dial_2316"}
{"topic_shift": true, "utterance": "Ah, that's a pity. Alright, what forms should I bring with me to the DMV office?", "session_id": "doc2dial_2316"}
{"topic_shift": false, "utterance": "Use the Application for Duplicate/Renewal Registration (MV-82D) and bring these items to a DMV office, along with a completed Application for Duplicate/Renewal Registration (MV-82D).", "session_id": "doc2dial_2316"}
{"topic_shift": true, "utterance": "Great. Can you suggest another topic, please?", "session_id": "doc2dial_2316"}
{"topic_shift": false, "utterance": "Registration.", "session_id": "doc2dial_2316"}
{"topic_shift": false, "utterance": "Hello, what is the disability benefit plan?", "session_id": "doc2dial_776"}
{"topic_shift": true, "utterance": "Look for information in the Starter Kit for Disabled Children.", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "If you need help to make the report online you can contact us.", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Can you give me more information on the subject?", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Disabilities include deafness or hearing problems.", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Okay, what else should you know about it?", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "For more information you can call us at 1 - 800 - 325 - 0778.", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Can you tell me what is the Starter Kit for disabled children?", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "It aims to answer common questions about applying for Supplemental Security Income benefits for children.", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Calling the number can you help me regarding the issue?", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Of course.", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Do I have to look for Social Security information?", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Do it immediately, it is vital to start the SSI application process.", "session_id": "doc2dial_776"}
{"topic_shift": false, "utterance": "Hello, how you doing? Please i need some guidance about the exit counseling option, because i'm on a Federal Loan program.", "session_id": "doc2dial_3008"}
{"topic_shift": true, "utterance": "Greetings. Lets see. Do you know anything about Exit Couseling?", "session_id": "doc2dial_3008"}
{"topic_shift": false, "utterance": "No, sorry, but i don't too much of it.", "session_id": "doc2dial_3008"}
{"topic_shift": true, "utterance": "But you are aware about who are supposed to go through it?", "session_id": "doc2dial_3008"}
{"topic_shift": false, "utterance": "Oh yeah, I was told that it goes for those who have a federal loan but has some kind of specifics conditions, is that right?", "session_id": "doc2dial_3008"}
{"topic_shift": false, "utterance": "You're not mistaken. Effectively, Exit Counseling is reserved for those students who want to prepare themselves for repaying their loans, being these from federal programs. In any case, you must go through counseling each time you drop below half-time enrollment, you graduate or you leave the school.", "session_id": "doc2dial_3008"}
{"topic_shift": true, "utterance": "Oh, i see. It seems wider that i thought. This counseling takes too long to do it?", "session_id": "doc2dial_3008"}
{"topic_shift": false, "utterance": "Not at all.  It is a very simple process. Most people just need about 20 or 30 minutes to successfully complete the counseling session.", "session_id": "doc2dial_3008"}
{"topic_shift": true, "utterance": "Wow, not much time. I like that. So, what kind of documentation do i need to gather for counseling?", "session_id": "doc2dial_3008"}
{"topic_shift": false, "utterance": "Not much as you think. Only necessary document you'll need is your FSA ID.", "session_id": "doc2dial_3008"}
{"topic_shift": true, "utterance": "Really? That's wonderful. So, just checking, this option is mainly for preparation for repay loans, isn't?", "session_id": "doc2dial_3008"}
{"topic_shift": false, "utterance": "Totally right. It means to give you guidance on how to repay those loans you have.", "session_id": "doc2dial_3008"}
{"topic_shift": false, "utterance": "Tell me about how to replace or transfer personalized plates", "session_id": "doc2dial_4001"}
{"topic_shift": true, "utterance": "Do you have to replace personalized plates?", "session_id": "doc2dial_4001"}
{"topic_shift": false, "utterance": "Not now, I just need info about it.", "session_id": "doc2dial_4001"}
{"topic_shift": true, "utterance": "Are your personalized plates old or damaged?", "session_id": "doc2dial_4001"}
{"topic_shift": false, "utterance": "Yes, my plates are old", "session_id": "doc2dial_4001"}
{"topic_shift": false, "utterance": "To replace them, you can call to the Custom Plates Unit at 1-518-402-4838. Office hours are 8:00am - 4:00pm, Monday through Friday", "session_id": "doc2dial_4001"}
{"topic_shift": false, "utterance": "What do I need to replace personalized plates?", "session_id": "doc2dial_4001"}
{"topic_shift": false, "utterance": "You need to pay a fee. Call to the Custom Plates Unit at 1-518-402-4838", "session_id": "doc2dial_4001"}
{"topic_shift": true, "utterance": "How can I keep personalized plates ?", "session_id": "doc2dial_4001"}
{"topic_shift": false, "utterance": "If you have IMJOE standard series personalized plates , with an annual fee of $ 31.25 $62.50 per two - year registration. You order IMJOE on a picture plate e.g., NASCAR , Yankees and pay the $62.50 annual custom plate fee $125 at the next two-year renewal in addition to other renewal fees, plus plate and document fees. The online custom plate ordering system cannot credit you for the custom license plate fees you have already paid in your current registration", "session_id": "doc2dial_4001"}
{"topic_shift": true, "utterance": "What if I purchase the vehicle from a private person?", "session_id": "doc2dial_4001"}
{"topic_shift": false, "utterance": "In that case, ask to the DMV to transfer your personalized plates when you register the vehicle", "session_id": "doc2dial_4001"}
{"topic_shift": false, "utterance": "Hello there, I have received new plates and was wondering about what to do with my old apportioned plates. Can you shed some light on this?", "session_id": "doc2dial_2470"}
{"topic_shift": true, "utterance": "Of course. Did one or both apportioned plates remain?", "session_id": "doc2dial_2470"}
{"topic_shift": false, "utterance": "Yes, both.", "session_id": "doc2dial_2470"}
{"topic_shift": false, "utterance": "Then you must send in the apportioned plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.", "session_id": "doc2dial_2470"}
{"topic_shift": true, "utterance": "Great. And what if both of these plates get lost before I can send them back?", "session_id": "doc2dial_2470"}
{"topic_shift": false, "utterance": "In that case you'll need to get the form Report of Lost or Stolen Motor Vehicle Items (MV-78B) from a police agency.", "session_id": "doc2dial_2470"}
{"topic_shift": true, "utterance": "I thought so. And if they were not just lost, but stolen?", "session_id": "doc2dial_2470"}
{"topic_shift": false, "utterance": "You'll have to also get form MV-78B if your items were lost because of a crime. Your items will be replaced at no fee if form MV-78B shows the items were lost because of a crime.", "session_id": "doc2dial_2470"}
{"topic_shift": true, "utterance": "Is it possible to do applications by mail?", "session_id": "doc2dial_2470"}
{"topic_shift": false, "utterance": "Yes, you can apply to replace IRP registration items by mail. Follow the instructions on our page and schedule A&C (IRP-6).", "session_id": "doc2dial_2470"}
{"topic_shift": true, "utterance": "What about making an application at the DMV?", "session_id": "doc2dial_2470"}
{"topic_shift": false, "utterance": "You're always welcome to visit us. Our customer service counter is open 8:00am to 3:45pm, Monday through Friday, except state holidays.", "session_id": "doc2dial_2470"}
{"topic_shift": false, "utterance": "Hello there. I'm in need of information about veterans health care and other insurance, please.", "session_id": "doc2dial_1179"}
{"topic_shift": false, "utterance": "Do you have any of the following forms of health care: private insurance plan, medicare, medicaid or Tricare?", "session_id": "doc2dial_1179"}
{"topic_shift": false, "utterance": "no, i don't have any of those.", "session_id": "doc2dial_1179"}
{"topic_shift": true, "utterance": "Do you ask for information about health insurance in case the person have one?", "session_id": "doc2dial_1179"}
{"topic_shift": false, "utterance": "Well, yeah. We ask for this information because we have to bill your private health insurance provider for any care, supplies or medicine we provide to treat you .", "session_id": "doc2dial_1179"}
{"topic_shift": true, "utterance": "Um, it makes sense. In other topic, could you tell me about how VA health care works with Medicare and other insurance?.", "session_id": "doc2dial_1179"}
{"topic_shift": false, "utterance": "Well, before that, you must be aware that your actions go totally on your part in this matter. You can save money by dropping your current private plan, but there could be risks involved.", "session_id": "doc2dial_1179"}
{"topic_shift": true, "utterance": "Is there some benefit from giving out my information to you?", "session_id": "doc2dial_1179"}
{"topic_shift": false, "utterance": "Certainly, there are. We have many features which are available by receiving your information.", "session_id": "doc2dial_1179"}
{"topic_shift": true, "utterance": "Look, i'm curious about how your plan works with others so, how about if i have medicare coverage and  i cancel it?", "session_id": "doc2dial_1179"}
{"topic_shift": false, "utterance": "Well you cna get that back until January of the next year.", "session_id": "doc2dial_1179"}
{"topic_shift": false, "utterance": "Hi. I am in the VA, and I need to get dental insurance.", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "I can help you with that.", "session_id": "doc2dial_3829"}
{"topic_shift": true, "utterance": "How do I know if I am eligible?", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "I can review the criteria with you.", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Okay. What should I do?", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Well, are you a veteran who has VA health care?", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Where do you provide coverage?", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "We can help in the US and its territories.", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Besides being in the VA health care system, is there anything else I need to do?", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Yes. There is an additional criteria. I can review that.", "session_id": "doc2dial_3829"}
{"topic_shift": true, "utterance": "How should I enroll in the dental program?", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "You can go to the VA health care website to manage your plan.", "session_id": "doc2dial_3829"}
{"topic_shift": true, "utterance": "What is the dental insurance do?", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "It covers many common procedures.", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Does it do anything else?", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Yes, it also helps with diagnostic services.", "session_id": "doc2dial_3829"}
{"topic_shift": false, "utterance": "Hello, I need to check my VA claim.", "session_id": "doc2dial_831"}
{"topic_shift": false, "utterance": "Of course. You can check the status of a VA claim or appeal online.", "session_id": "doc2dial_831"}
{"topic_shift": true, "utterance": "Great. Can I use this tool?", "session_id": "doc2dial_831"}
{"topic_shift": false, "utterance": "Do you have any free accounts?", "session_id": "doc2dial_831"}
{"topic_shift": false, "utterance": "Yes, I have a Premium My HealtheVet account.", "session_id": "doc2dial_831"}
{"topic_shift": false, "utterance": "Cool. That is enough to be able to use this tool.", "session_id": "doc2dial_831"}
{"topic_shift": true, "utterance": "I don t see a document I sent to VA as evidence. Can you help me?", "session_id": "doc2dial_831"}
{"topic_shift": false, "utterance": "Yes, of course.", "session_id": "doc2dial_831"}
{"topic_shift": true, "utterance": "Can I upload documents online to support your initial claim?", "session_id": "doc2dial_831"}
{"topic_shift": false, "utterance": "Yes. You can", "session_id": "doc2dial_831"}
{"topic_shift": true, "utterance": "can I  use this tool to check the status of a claim or appeal for VA health cares?", "session_id": "doc2dial_831"}
{"topic_shift": false, "utterance": "Yes. Of course", "session_id": "doc2dial_831"}
{"topic_shift": false, "utterance": "How would I get a military skills test waiver?", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "Do you have military experience driving commercial motor vehicles?", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "Yes, I have military experience driving commercial motor vehicles.", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "then you can apply for a waiver of the NYS CDL skills road test at the time you apply for a CDL.", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "How do I find out more info?", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "You can look under the Driver License Class Descriptions MV-500C", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "What happens after I meet all the requirements?", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "Your CDL will be issued and the class, endorsements and restrictions will depend upons the type of CMV you operated in the military.", "session_id": "doc2dial_2289"}
{"topic_shift": true, "utterance": "What specific topic can I look under?", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "You would be able to look under the Topic, Commercial Drivers for more information.", "session_id": "doc2dial_2289"}
{"topic_shift": true, "utterance": "What requirements do I need to meet for the military waiver?", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "You definitely need to hold a valid NY State driver license or have a valid out of state driver license to be exchanged for a NY State one and meet all other requirements set forth by NYS to get a CDL.", "session_id": "doc2dial_2289"}
{"topic_shift": false, "utterance": "hello could you give me information about federal student loans", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "Of course, paying off your loan is a must, so make sure you understand your options and responsibilities.", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "Do you want to apply for financial aid?", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "And what difference is there between government loans and those from private sources?", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "Loans made by the federal government, called federal student loans, generally have more benefits than loans from banks or other private sources. Learn more about the differences between federal and private student loans.", "session_id": "doc2dial_3197"}
{"topic_shift": true, "utterance": "And how much can I ask for credit?", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "You can borrow up to $ 20,500 each year in unsubsidized direct loans. Direct PLUS loans can also be used for the rest of college costs, as determined by your school, not covered by other financial aid", "session_id": "doc2dial_3197"}
{"topic_shift": true, "utterance": "What should I consider when applying for federal student loans?", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "Before applying for a loan, it is important to understand that a loan is a legal obligation that makes you responsible for paying the loan amount with interest.", "session_id": "doc2dial_3197"}
{"topic_shift": true, "utterance": "How do I get a federal student loan?", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "To apply for a federal student loan, you must first complete and submit a free Application for the Federal Student Aid FAFSA form.", "session_id": "doc2dial_3197"}
{"topic_shift": false, "utterance": "Hello, i want know something about stolen vehicles.", "session_id": "doc2dial_1958"}
{"topic_shift": false, "utterance": "No problem. Have your vehicle been stolen?", "session_id": "doc2dial_1958"}
{"topic_shift": false, "utterance": "Yeah, it was stolen about a week ago.", "session_id": "doc2dial_1958"}
{"topic_shift": false, "utterance": "Sorry about that. In first, and in case you hasn't done it yet, you must report the stolen vehicle to the police and your insurance company asap. With your report, the police will enter your car's information on the national and state auto theft records. Besides, a theft status will be added on your vehicle title record, for preventing any sale or title application.", "session_id": "doc2dial_1958"}
{"topic_shift": true, "utterance": "Well, i'm kinda doing something related. By the way, my insurance company has requested me to transfer a insurance transfer only title. Is it okay to do that?", "session_id": "doc2dial_1958"}
{"topic_shift": false, "utterance": "There shouldn't be any problem with that, unless your vehicle is in fact recovered before you do that transfer. In that occurs, you should continue, but make sure the police cancel the stolen vehicle alarm first. Then, send your title to the Title Bureau with a letter explaining your car has been recovered. You'll get a regular title then.", "session_id": "doc2dial_1958"}
{"topic_shift": false, "utterance": "And what about the vehicle isn't recovered?", "session_id": "doc2dial_1958"}
{"topic_shift": false, "utterance": "In that case scenario, you won't have any more choice that transfer ownership of your car to your insurance company using your title certificate.", "session_id": "doc2dial_1958"}
{"topic_shift": true, "utterance": "um, i hope i can recover it then. Ok, other question, lets say i recovered the vehicle, but it was damaged or even worse, it got totaled. What is left to me to do then?", "session_id": "doc2dial_1958"}
{"topic_shift": false, "utterance": "That's a extreme scenario but if it happens,contact your insurance company, above anything else. They will guide you in any eventuality. During this circumstance, you must'n  apply for any plates.", "session_id": "doc2dial_1958"}
{"topic_shift": false, "utterance": "can you give me details of GI Bill and other education benefit eligibility", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "Learn about GI Bill eligibility requirements and find out if you can get these benefits .  VA education benefits can help you pay your tuition , pick out a school , choose a career , and more", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "Are you an active duty member or a veteran?", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1780"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "Were honorably discharged", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "Have a high school diploma , GED , or 12 hours of college credit", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1780"}
{"topic_shift": true, "utterance": "Are there any related benefits I may also be able to get?", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "you may be eligible for Vocational Rehabilitation and Employment benefits and services like help exploring employment options and getting more training if required .", "session_id": "doc2dial_1780"}
{"topic_shift": false, "utterance": "What is available  if I have had exposure through project 112 or project SHAD?", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "You were part of chemical and biological warfare testing through project 112 or project SHAD?", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "No not both", "session_id": "doc2dial_1794"}
{"topic_shift": true, "utterance": "What requirements are there to get disability benefits from VA?", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "Were you part of projects 112 or SHAD testing from 1962 to 1974?", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "No I wasn't", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "unfortunately you do not qualify for benefits based on your response.", "session_id": "doc2dial_1794"}
{"topic_shift": true, "utterance": "What if I might have been part but do not remember?", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "if you have any information that can help show you were part of them  including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261 .", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "How do I get benefits?", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "You ll need to file a claim for disability compensation . You can call the VA Special Issues Helpline at 800 - 749 - 8387 . Or you can file a claim online .", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "How can I find out about a certain test site, ship or unit?", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "see the declassified Department of Defense fact sheets .", "session_id": "doc2dial_1794"}
{"topic_shift": false, "utterance": "I came here looking for a list of original documents I need. Can you tell me which documents I require?", "session_id": "doc2dial_825"}
{"topic_shift": true, "utterance": "We'll need a proof of citizenship, for example.", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "Have you already established your child's U.S. citizenship with us?", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "Which documents could I use to prove my son's name change?", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "A court order approving the name change would be sufficient.", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "What if I am missing one of the required documents and can't replace them?", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "That depends. Do you have an employee identification card?", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "No, sorry.", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "Do you have a school identification card?", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "Yes, we do have one of those.", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "Then you'll only need a U.S. passport and that should be enough.", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "What if I don't have the old name of my child on any of those though?", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "In that case we may accept an unexpired identity document in your child's new name, as long as we can properly establish your child's identity in our records.", "session_id": "doc2dial_825"}
{"topic_shift": false, "utterance": "Hello, I would like to have information about the Direct Parent PLUS Loan Application: William D. Ford", "session_id": "doc2dial_3183"}
{"topic_shift": true, "utterance": "want to know What is a direct PLUS parent loan application?", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Federal Direct Loan Program Direct William D. Ford Loan. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "and what does this loan allow me as a parent borrower?", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "As a parent borrower, the Direct PLUS Loan Application also allows you", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "and can I pay other charges with this loan?", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "The Direct PLUS Loan Application allows you to authorize the school to use your loan funds to satisfy other charges related to education after tuition and fees have been paid, and room and board.", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "and what should I do to receive a Direct PLUS Loan?", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "Before you can receive a Direct PLUS Loan, you must complete a Direct Promissory Note Direct PLUS Master Promissory Direct PLUS Loan MPN, which explains all the terms and conditions of Direct PLUS loans and constitutes your legally binding agreement to pay all Direct PLUS loans you receive. under the Direct PLUS MPN loan.", "session_id": "doc2dial_3183"}
{"topic_shift": true, "utterance": "And what is the first to apply for a PLUS loan?", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "The first thing is to SIGN IN TO GET STARTED", "session_id": "doc2dial_3183"}
{"topic_shift": false, "utterance": "I want to know if I can get VA benefits for the Camp Lejeune water mishap", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "Did you serve at Marine Corps Base Camp Lejeune ?", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "yes I did", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "Then you may have had contact with contaminants in the drinking water there. There is scientific and medical evidence that has shown an association between exposure to these contaminants during military service and development of certain diseases later on.", "session_id": "doc2dial_3815"}
{"topic_shift": true, "utterance": "can a family member get benefits through me?", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "Yes, they must show evidence that we ask for. Things like providing evidence that they paid health care expenses for their claimed condition during one of the time periods listed below", "session_id": "doc2dial_3815"}
{"topic_shift": true, "utterance": "and for me, what do I need to qualify for benefits?", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "Did you serve at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 through December 1987?", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "no, I was at Camp Lejeune but later", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "You are not eligible  for disability benefits through this issue", "session_id": "doc2dial_3815"}
{"topic_shift": true, "utterance": "So if I was there at the time you asked and I have a condition that might be due to this water thing then I would be good?", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "Yes, you might be able to get disability benefits", "session_id": "doc2dial_3815"}
{"topic_shift": false, "utterance": "If my vehicle is recovered and is damaged, what should I do?", "session_id": "doc2dial_1964"}
{"topic_shift": true, "utterance": "If there is any damage, you will need to contact your insurance company.", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "What if my plates are still missing?", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "Bring a copy of form MV-78B to the DMV office to apply for new ones.", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "Will the recovery be listed on my title record?", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "When the stolen vehicle alarm is cancelled, it will show recovered on your title.", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "What happens if my car is totaled?", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "Contact your insurance company to resolve the matter.", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "Can I get new plates?", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "Yes, bring a copy of MV-78B to apply for new plates.", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "Can I go ahead and get new plates before the insurance company finishes investigating?", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "No, resolve the issue with the insurance company first, the apply for new plates.", "session_id": "doc2dial_1964"}
{"topic_shift": true, "utterance": "What do I do if my car is stolen?", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "Report it to both the police and your insurance company immediately.", "session_id": "doc2dial_1964"}
{"topic_shift": false, "utterance": "hi i want to apply for the original card for a non-citizen child", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "In general, only non-citizens who have permission to work from the DHS Department of Homeland Security can apply for a Social Security number", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "What if my child does not have permission to work?", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "See \"If your child does not have permission to work\" for more information. \"If your child does not have permission to work\" for more information", "session_id": "doc2dial_819"}
{"topic_shift": true, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "and the school ID card?", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "Does the Health Insurance Card have a Medicare Card?", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "and the United States Military Identification Card?", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "neither", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "you cannot then obtain the US Passport.", "session_id": "doc2dial_819"}
{"topic_shift": false, "utterance": "What are hearing process for complaints and charges for repair and body shops?", "session_id": "doc2dial_1970"}
{"topic_shift": true, "utterance": "In the hearing process, the DMV is the petitioner in the case and the complainant may or may not be the witness depending on the situation. You are entitled to hire an attorney to represent you in the hearing.", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "The Administrative Law Judge (ALJ) may sustain any of the charges related and may also dismiss all of it.", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "Does the result of the hearing always ended with any action?", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "No. There may be no action at all. However, if the ALJ imposes civil penalties, you may need to pay all fines and penalties to avoid the loss of your operating privilege.", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "So i may loss my operating privileges if i ignore the civil penalties imposed on me?", "session_id": "doc2dial_1970"}
{"topic_shift": true, "utterance": "Could the fines or penalties be reduced?", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "Yes and the fines or penalties might be reduced or you may be offered to compensate the customer instead of paying the fines or penalties.", "session_id": "doc2dial_1970"}
{"topic_shift": true, "utterance": "What happen if I am revoked?", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "If you are revoked, you will need to cease to operate and surrender all supplies.", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "Can I appeal?", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "Yes you may and you need to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A, 60 days from the date of the decision of the ALJ.", "session_id": "doc2dial_1970"}
{"topic_shift": false, "utterance": "What is the VR&E reemployment list?", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "you are veteran?", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "yes i am veteran", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "ok you are protected under the USERRA Uniformed Services Employment and Reemployment Rights Act", "session_id": "doc2dial_3801"}
{"topic_shift": true, "utterance": "What requirements do you request?", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "do you have a job barrier or disability?", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "if i have a work disability", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "Are you enrolled in VR&E Vocational Rehabilitation and Employment?", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "If I am enrolled in VR&E Vocational Rehabilitation and Employment?", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "would you like to go back to your previous job?", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "I would not like to return to my previous job", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "I inform you that you do not meet the requirements, so you are not eligible", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "and would you be eligible for help if you are a Veteran with a service related disability?", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "if you may be eligible for help if you meet all the requirements.", "session_id": "doc2dial_3801"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about disability benefits for a child under 18", "session_id": "doc2dial_3632"}
{"topic_shift": true, "utterance": "do you want to apply for a child?", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "You will need to complete an SSI Supplemental Security Income Application AND a Child Disability Report. The report collects information on the child's disabling condition and how it affects their ability to function.", "session_id": "doc2dial_3632"}
{"topic_shift": true, "utterance": "How do you find out if the income and resources of the parents and child are within the allowed limits?", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "PLEASE CONTACT Social Security right away to find out if the parent and child's income and resources are within the allowed limits, and to start the SSI application process", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "C\u00f3mo solicitar beneficios por discapacidad para un menor", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "CHECK the Starter Kit for disabled children. This kit answers common questions about applying for Supplemental Security Income benefits for children, and includes a worksheet to help you gather the information you need.", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "Have you contacted Social Security?", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "ALREADY CHECK the Starter Kit for Disabled Children?", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "ya", "session_id": "doc2dial_3632"}
{"topic_shift": true, "utterance": "How can I do if I need help?", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "Contact us by phone or in person to make an appointment to complete the SSI application. We will assist you in person or by phone.", "session_id": "doc2dial_3632"}
{"topic_shift": false, "utterance": "What if I need to upload more evidence support for my disability claim?", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "Have you filed a claim for disability compensation all ready?", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "No, I have not filed a claim yet.", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "If I do and need evidence can I upload evidence online?", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "You would be able to upload more evidence online such as; medical test results, doctor's reports, and other records for up to one year to support your claim.", "session_id": "doc2dial_1025"}
{"topic_shift": true, "utterance": "What if my claim would be decided early?", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "You definitely will have the rest of the one-year to provide more information or evidence", "session_id": "doc2dial_1025"}
{"topic_shift": true, "utterance": "What about supporting statements?", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "Do you have supporting statements for claiming a disability for an injury or illness that you don't think are in your military records?", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "Yes, I have more supporting statements for my disability claim.", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "Then you will also need to upload those statements that support your claims and should be from people who know about or have talked to about your medical condition and when it occured.", "session_id": "doc2dial_1025"}
{"topic_shift": false, "utterance": "Good morning I would like to know about Foreign programs", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "Are you planning to study at a foreign school?", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "Yes I am pretty interested in that", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "Great, in that case, you can use some VA benefits to cover tuition and fees", "session_id": "doc2dial_1743"}
{"topic_shift": true, "utterance": "What are the requirements for that?", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "For getting VA educational assistance you have to be a Veteran, service member, Reservist or a qualified dependent", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "Ok, I'm a veteran", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "great, next we will need to approve your program", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "oh, I don't have a program approved yet", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "If you don't have a program yet you can't get this benefit, first of all, you need the program to be approved", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "Is there any exception for that?", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "Yes, there is an exception for family members who qualify for Survivors and Dependents Educational Assitance, they can get VA benefits while in approved postsecondary after high school non-college degree programs at training locations in the Philippines", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "Is there any other exception? I'm not applicable for that one", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "Yes, there are other exceptions, but all of them are related to the one I mentioned before.", "session_id": "doc2dial_1743"}
{"topic_shift": false, "utterance": "how do I stay good with the financial aid people?", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "You will need to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year.", "session_id": "doc2dial_3154"}
{"topic_shift": true, "utterance": "do I only have to do this when I send in my forms?", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "The basic eligibility criteria that allow you to get federal student aid continue to apply throughout the time you are receiving aid, not just when you first fill out the FAFSA form.", "session_id": "doc2dial_3154"}
{"topic_shift": true, "utterance": "so I need to fill a form each year?", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "Are you asking about the FAFSA form?", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "Each FAFSA form you fill out is for aid for a specific year. In order to receive aid for that year, you will need to submit that year\u2019s FAFSA form.", "session_id": "doc2dial_3154"}
{"topic_shift": true, "utterance": "what is considered satisfactory academic progress?", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "You need to make good enough grades, and complete enough credit hours, to keep progressing toward successfully completing your degree or certificate.", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "Do you know about your school's satisfactory academic progress policy for financial aid purposes?", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "no but I will look for it", "session_id": "doc2dial_3154"}
{"topic_shift": false, "utterance": "Do I need to choose what type of Direct PLUS Loan application I would like to complete?", "session_id": "doc2dial_3140"}
{"topic_shift": true, "utterance": "Are you applying for a Direct PLUS Loan for sstudents?", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "No I am not.", "session_id": "doc2dial_3140"}
{"topic_shift": true, "utterance": "Do you need an application for Direct PLUS Loan Application for parents?", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "Yes, I need one for parents.", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "Parents would need to logged in using their own account.", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "Do you have any questions about loan eligibility, the next steps, or when loan will be dispursed?", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "Yes, I have some questions.", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "Then you should contact the financial aid office of your attending school.", "session_id": "doc2dial_3140"}
{"topic_shift": true, "utterance": "What happens if I set a security freeze on my credit file?", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "You would have to lift or remove the freeze at each credit bureau before you are allowed to continue with the application.", "session_id": "doc2dial_3140"}
{"topic_shift": true, "utterance": "I would like to learn more where do I look or contact?", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "You would need to log in to start.", "session_id": "doc2dial_3140"}
{"topic_shift": false, "utterance": "Hi, good afternoon. I was told that there were some courses for veterans.", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "Are you going to start some technology-related enterprise?", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "No, i'm not asking for something like that.", "session_id": "doc2dial_1757"}
{"topic_shift": true, "utterance": "Look, i'm asking on a more personal level, o.k?. Anyway, lets say i'm goig to do something like that but i fail to attend for training some time, what could happen?", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "Well, if you don't attend to your training, for a period of a month, then we'll prorate your housing payment for the days you train.", "session_id": "doc2dial_1757"}
{"topic_shift": true, "utterance": "O.k, o.k, i'll have to take that into consideration. Now, i suppose there's a way to prove that i passed that thing, isn't?", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "Of course. After completion, you'll receive a certificate which will validate your new skills.", "session_id": "doc2dial_1757"}
{"topic_shift": true, "utterance": "Nice, it has to be that way, i like it. Now then, how do i know if i'm eligible for this?", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "Well, you can be eligible if you meet the proper requirements. That would be all you need.", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "And each and every one of those must be certain?", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "It would be the preferred scenario, yes. May i ask if you aren't on active service duty?", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "No, i'm not, in fact i'm still on service.", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "Oh, well, i'm very sorry but you can't access to these courses then. You'll have to look for another options.", "session_id": "doc2dial_1757"}
{"topic_shift": false, "utterance": "Hey there. I would like to know about the health care costs.", "session_id": "doc2dial_1031"}
{"topic_shift": false, "utterance": "We're committed to provide free health care for military service and veterans with catastrophic disabilities and at least 50%, as well as for those who can't afford to pay for care.", "session_id": "doc2dial_1031"}
{"topic_shift": true, "utterance": "For that is need you understand the VA health care cost.", "session_id": "doc2dial_1031"}
{"topic_shift": false, "utterance": "I would like to have a bit more of information about that last part.", "session_id": "doc2dial_1031"}
{"topic_shift": true, "utterance": "You need to know that it's possible you can get free VA health care as a veteran.", "session_id": "doc2dial_1031"}
{"topic_shift": false, "utterance": "I though that all the VA health care was free.", "session_id": "doc2dial_1031"}
{"topic_shift": true, "utterance": "In some cases it is free, but in so many others you'll have to pay for it.", "session_id": "doc2dial_1031"}
{"topic_shift": false, "utterance": "Alright, in that case. For what I'll have to pay for?", "session_id": "doc2dial_1031"}
{"topic_shift": false, "utterance": "You may need to pay a fixed amount for some types of care, test and medications you receive from a VA health care provider.", "session_id": "doc2dial_1031"}
{"topic_shift": false, "utterance": "There is also free cover for those persons which can not work.", "session_id": "doc2dial_1031"}
{"topic_shift": false, "utterance": "Alright, thanks for the information. I'll check that out,", "session_id": "doc2dial_1031"}
{"topic_shift": false, "utterance": "Hello, I would like to know If I remove a vehicle from the road, can I keep my photo or my professional license plates?", "session_id": "doc2dial_2538"}
{"topic_shift": true, "utterance": "Yes You can store your photograph or professional license plates at most DMV offices.", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "Do you want to use your stored photo or professional license plates to register another vehicle?", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "To register the vehicle again, or to use your stored photo or professional license plates to register another vehicle, you must visit the office that has your vehicle plates. Be sure to bring the FS-6 T receipt and the other documents necessary to register your vehicle.", "session_id": "doc2dial_2538"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "For more information, contact your local police or parking enforcement agency, or the agency responsible for parking regulations.", "session_id": "doc2dial_2538"}
{"topic_shift": true, "utterance": "And how can I register my license plates in another vehicle?", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "You should visit the office that has the license plates on your vehicle. Be sure to bring the FS-6 T receipt and the other documents necessary to register your vehicle.", "session_id": "doc2dial_2538"}
{"topic_shift": true, "utterance": "And won't I pay the custom license plate fees when I renew my registration?", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "If your registration is in the first year of a two-year registration, you must submit a Refund Request or Fee Paid for Motor Vehicle Registrations and Driver's Licenses pdf MV-215 to request a refund of the fee balance. A $ 1.00 processing fee is subtracted from your refund. You will not receive a refund if the registration expires in less than a year.", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "and the plates can give me some benefit?", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "Professional license plates do not entitle you to any special parking privileges unless the city, town, or village where you park your vehicle has granted you those privileges.", "session_id": "doc2dial_2538"}
{"topic_shift": false, "utterance": "What original documents do I need to get a social security card if any?", "session_id": "doc2dial_158"}
{"topic_shift": true, "utterance": "Yes, you will need original documents that prove your citizenship.", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "Are you able to verify that you are a U.S. born citizen?", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "No, I do not have documentation on that, what steps would I need to take?", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "Do you need to show proof of the child's identity?", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "Yes, we will need to verify the child's identity in order to issue a social security card.", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "If my child lives outside the U.S. for extended periods of time what documents would you need to see?", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "We would need to see a current/previous passport or school/employment records for the child.", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "Is there other steps to take if I don't have the necessary documentation?", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "Yes, we can ask to see other current documents that display your date of birth, name, or a recent photo.", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "What forms of proof does social security need to see?", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "They would need to verify your identity through id forms such as a U.S. driver's license or a state issued id card.", "session_id": "doc2dial_158"}
{"topic_shift": false, "utterance": "I need a little help, I want to find out about Part B, Medical insurance", "session_id": "doc2dial_3626"}
{"topic_shift": true, "utterance": "Have you signed up for Medicare?", "session_id": "doc2dial_3626"}
{"topic_shift": false, "utterance": "no I haven't that I know of", "session_id": "doc2dial_3626"}
{"topic_shift": true, "utterance": "I heard about a special enrollment period and wondered if it was for people like me...is it?", "session_id": "doc2dial_3626"}
{"topic_shift": false, "utterance": "Are you 65 or older and under a group health plan by an employer?", "session_id": "doc2dial_3626"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3626"}
{"topic_shift": true, "utterance": "and I don't have to do it at age 65, you said I could do it at older right?", "session_id": "doc2dial_3626"}
{"topic_shift": false, "utterance": "You can put it off, but if you do not choose to enroll in Medicare Part B and then decide to do so later your coverage may be delayed and you may have to pay a higher monthly premium unless you qualify for a \" Special Enrollment Period , \" or SEP .", "session_id": "doc2dial_3626"}
{"topic_shift": true, "utterance": "is this a need or should do that I sign up for Part B at 65?", "session_id": "doc2dial_3626"}
{"topic_shift": false, "utterance": "you may not need to apply for Medicare supplementary medical insurance Part B at age 65. You may qualify for a Special Enrollment Period that will let you sign up for Part B during another time.", "session_id": "doc2dial_3626"}
{"topic_shift": false, "utterance": "I'm a little more informed but still could use more info. Do you guys have something I could look at to learn more about Special Enrollment Periods?", "session_id": "doc2dial_3626"}
{"topic_shift": false, "utterance": "Yes we do. If you want to learn more about enrollment periods for Part B please read the information in our \" \" booklet or talk to your personnel office before you decide .", "session_id": "doc2dial_3626"}
{"topic_shift": false, "utterance": "How do I appeal to a veterans law judge?", "session_id": "doc2dial_1019"}
{"topic_shift": true, "utterance": "Download VA For 10182 Board Appeal PDF", "session_id": "doc2dial_1019"}
{"topic_shift": true, "utterance": "Do you need to request a board appeal?", "session_id": "doc2dial_1019"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_1019"}
{"topic_shift": false, "utterance": "You can request a Board Appeal after an initial claim , Supplemental Claim , or Higher - Level Review decision. You can t request two Board Appeals in a row.", "session_id": "doc2dial_1019"}
{"topic_shift": true, "utterance": "When can I request a higher-level review?", "session_id": "doc2dial_1019"}
{"topic_shift": false, "utterance": "You can request a Higher - Level Review of an initial claim or Supplemental Claim decision.  This option isn t available after a Higher - Level Review or Board decision .", "session_id": "doc2dial_1019"}
{"topic_shift": true, "utterance": "What happens next?", "session_id": "doc2dial_1019"}
{"topic_shift": false, "utterance": "If VA schedules exams for you be sure not to miss them", "session_id": "doc2dial_1019"}
{"topic_shift": true, "utterance": "Can I get a new look from a senior reviewer?", "session_id": "doc2dial_1019"}
{"topic_shift": false, "utterance": "A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error .", "session_id": "doc2dial_1019"}
{"topic_shift": true, "utterance": "What if I disagree with the board and have new evidence?", "session_id": "doc2dial_1019"}
{"topic_shift": false, "utterance": "you can file a Supplemental Claim . You can also appeal to the U.S. Court of Appeals for Veterans Claims .", "session_id": "doc2dial_1019"}
{"topic_shift": false, "utterance": "What happens if I get a traffic ticket in another state?", "session_id": "doc2dial_2510"}
{"topic_shift": true, "utterance": "was the violation in motion?", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2510"}
{"topic_shift": true, "utterance": "was the rape related to alcohol and drugs?", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2510"}
{"topic_shift": true, "utterance": "you are 21 or older?", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "If you are 21 years of age or older when you commit an alcohol or drug related driving violation in any other state or the provinces of Ontario and Quebec in Canada and you are convicted of the violation", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "your New York State driver license will be revoked for at least 90 days . Out - of - state drivers ticketed in New York State should contact the Motor Vehicle Department of their own state or province about the effect of a conviction in New York State", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "is my case", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "Out - of - state drivers ticketed in New York State should contact the Motor Vehicle Department of their own state or province about the effect of a conviction in New York State", "session_id": "doc2dial_2510"}
{"topic_shift": false, "utterance": "Hi. Can you help me register for benefits online?", "session_id": "doc2dial_170"}
{"topic_shift": true, "utterance": "I can help you with that. Are you looking to apply for retirement, disability, or Medicare?", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "I'm not looking for any of those.", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "Are we able to complete your request?", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "I'd like to apply online.", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "Okay. We can try to do that, but in case we are not able to do so, we will let you know how to schedule an appointment or call us.", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "Will I need to give you access to my social security account?", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "Yes. You will create a log in for that.", "session_id": "doc2dial_170"}
{"topic_shift": true, "utterance": "What about my spouse?", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "You may qualify if your spouse is a retired worker.", "session_id": "doc2dial_170"}
{"topic_shift": true, "utterance": "Can I get an estimate on the benefits?", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "I can send a link to you that has a benefit calculator.", "session_id": "doc2dial_170"}
{"topic_shift": true, "utterance": "Do you have information on planning for future benefits?", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "Yes, we have a benefit calculator that you can use.", "session_id": "doc2dial_170"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3168"}
{"topic_shift": true, "utterance": "Right, O.k. Look, in a related question.  How do I know if a school where I'm teaching at is a low-income one?", "session_id": "doc2dial_3168"}
{"topic_shift": false, "utterance": "You can resort to the U.S Department of Education list of low-income elementary and secondary schools. That list is published every year.", "session_id": "doc2dial_3168"}
{"topic_shift": false, "utterance": "Tell me about the benefit verification letter.", "session_id": "doc2dial_616"}
{"topic_shift": true, "utterance": "Do you want to get your Social Security benefit verification letter online?", "session_id": "doc2dial_616"}
{"topic_shift": false, "utterance": "Yes, how do I do it?", "session_id": "doc2dial_616"}
{"topic_shift": false, "utterance": "Do you know how to get an income verification letter from Social Security?", "session_id": "doc2dial_616"}
{"topic_shift": false, "utterance": "I don't.", "session_id": "doc2dial_616"}
{"topic_shift": true, "utterance": "Where can I find more information about it?", "session_id": "doc2dial_616"}
{"topic_shift": false, "utterance": "We have some contact numbers available.", "session_id": "doc2dial_616"}
{"topic_shift": false, "utterance": "Please, give me the contact numbers.", "session_id": "doc2dial_616"}
{"topic_shift": false, "utterance": "You can call our toll-free number 1-800-772-1213 and ask all the questions you want about your benefit verification letter. You also can get this information from your local Social Security office.", "session_id": "doc2dial_616"}
{"topic_shift": true, "utterance": "So, how can I get my verification letter?", "session_id": "doc2dial_616"}
{"topic_shift": false, "utterance": "You can download it or print it from your my Social Security account.", "session_id": "doc2dial_616"}
{"topic_shift": false, "utterance": "Hello, hope you're in good health. I came here to ask about the graduated license law and restrictions for drivers under 18. What can you tell me about it?", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ.", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "Do you NOT comply with these restrictions?", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "No, I do comply. I would never willingly violate the law.", "session_id": "doc2dial_2276"}
{"topic_shift": true, "utterance": "What do I have to do to change my junior license to a senior license?", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "Simply bring your junior license and the Student Certificate of Completion (MV-285) that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license.", "session_id": "doc2dial_2276"}
{"topic_shift": true, "utterance": "I see. And can you tell me what the restrictions I'm under depend on?", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "Yes, the restrictions depend on several things.", "session_id": "doc2dial_2276"}
{"topic_shift": true, "utterance": "Do you know where will you be driving?", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_2276"}
{"topic_shift": true, "utterance": "Would you like a map of regions?", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "Yes, an overview would be very nice.", "session_id": "doc2dial_2276"}
{"topic_shift": true, "utterance": "And while we're at it, can you tell me what the difference between a junior learner permit and a junior driver license is?", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "Of course. A junior learner permit allows a young driver to drive only while supervised.", "session_id": "doc2dial_2276"}
{"topic_shift": false, "utterance": "I need to change my address", "session_id": "doc2dial_602"}
{"topic_shift": true, "utterance": "You can change your address and telephone number online", "session_id": "doc2dial_602"}
{"topic_shift": false, "utterance": "Yes I need to change my address", "session_id": "doc2dial_602"}
{"topic_shift": false, "utterance": "If you have move you can update your address online", "session_id": "doc2dial_602"}
{"topic_shift": false, "utterance": "How do I access my information online?", "session_id": "doc2dial_602"}
{"topic_shift": false, "utterance": "You can update your information anytime , anywhere by logging in to or creating a free my Social Security account", "session_id": "doc2dial_602"}
{"topic_shift": true, "utterance": "How long will this take?", "session_id": "doc2dial_602"}
{"topic_shift": false, "utterance": "Creating an account takes less than 10 minutes", "session_id": "doc2dial_602"}
{"topic_shift": true, "utterance": "Is it safe?", "session_id": "doc2dial_602"}
{"topic_shift": false, "utterance": "Yes it is a  safe , quick , and convenient way to change your address", "session_id": "doc2dial_602"}
{"topic_shift": true, "utterance": "Is there someone I can talk to if I have questions?", "session_id": "doc2dial_602"}
{"topic_shift": false, "utterance": "Yes you can call our toll - free number a 1 - 800 - 772 - 1213 or visit your Social Security office", "session_id": "doc2dial_602"}
{"topic_shift": false, "utterance": "need to know more about this complaint that I got", "session_id": "doc2dial_2262"}
{"topic_shift": true, "utterance": "Has a complaint been filed against you?", "session_id": "doc2dial_2262"}
{"topic_shift": false, "utterance": "yes, that is why I need more info", "session_id": "doc2dial_2262"}
{"topic_shift": false, "utterance": "A Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint.  They will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.", "session_id": "doc2dial_2262"}
{"topic_shift": true, "utterance": "what happens if I reject whatever they offer and I want to fight?", "session_id": "doc2dial_2262"}
{"topic_shift": false, "utterance": "If the offer is rejected, a hearing will be held.", "session_id": "doc2dial_2262"}
{"topic_shift": true, "utterance": "what should I do to be prepared?", "session_id": "doc2dial_2262"}
{"topic_shift": false, "utterance": "Keep a copy of all important paperwork in an easy-to-access location", "session_id": "doc2dial_2262"}
{"topic_shift": true, "utterance": "what could happen if we go to a hearing?", "session_id": "doc2dial_2262"}
{"topic_shift": false, "utterance": "The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties, or to have the penalty reduced.", "session_id": "doc2dial_2262"}
{"topic_shift": true, "utterance": "but before that we can try to resolve this right?", "session_id": "doc2dial_2262"}
{"topic_shift": false, "utterance": "Yes, a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint", "session_id": "doc2dial_2262"}
{"topic_shift": false, "utterance": "What happens if I get a traffic ticket in another state?", "session_id": "doc2dial_2504"}
{"topic_shift": true, "utterance": "the Rape was in motion?", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska , California , Michigan , Montana , Oregon or Wisconsin . Your license will remain suspended until you answer the ticket .", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "what role does the DMV have", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "The New York State DMV does not record out - of - state convictions of moving traffic violations of New York State non - commercial licensed drivers , except for traffic offenses committed in the provinces of Ontario and Quebec in Canada", "session_id": "doc2dial_2504"}
{"topic_shift": true, "utterance": "if I'm under 21", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "Are you under 21?", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "If you are under the age of 21 when you commit an alcohol or drug related driving violation that occurs out - of - state and you are convicted of the violation , your New York State driver license will be revoked for at least one year .", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "If I have a previous alcohol-related driving conviction", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "your license will be revoked for at least one year or until the age of 21 , whichever is longer .", "session_id": "doc2dial_2504"}
{"topic_shift": false, "utterance": "How do I get a replacement Social Security card?. I'm a U.S. born adult.", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "You can get a replacement for free if you lose your card, but you may not need to get a replacement since knowing your social security number is what's important.", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "The easiest way to apply for a replacement is if you have an my Social Security account. Do you?", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "I don't.", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "Do you want to create one?", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_164"}
{"topic_shift": true, "utterance": "What if I can't get one of the required documents?", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "In that case, we'll ask you for another suitable document. The submitted documents must be current, not expired and show your name, identifying information, date of birth and, preferably, a recent photograph.", "session_id": "doc2dial_164"}
{"topic_shift": true, "utterance": "Is there a limit to how many times I can get a replacement card, and, are there exceptions to the limits?", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "yes, there are limits. You are limited to only 3 replacements a year and 10 replacement during your lifetime. There are exceptions like changes in immigration status, legal name changes or if you can prove that you need the replacement to prevent a significant hardship.", "session_id": "doc2dial_164"}
{"topic_shift": true, "utterance": "What if I haven't yet stablished my citizenship with you guys?", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "then you'll need to show us a proof of your U.S. citizenship. Documents like your birth certificate or your U.S. passport are the most common proof of citizenship received.", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "and as proof of identity?", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "you could use your U.S. driver's license or a state-issued non-driver's ID card.", "session_id": "doc2dial_164"}
{"topic_shift": false, "utterance": "I would like to have information about Group Life Insurance for Veterans (VGLI)", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "With VGLI Group Veterans Life Insurance, you may be able to maintain your life insurance coverage after leaving military service while continuing to pay premiums. Find out if you qualify for VGLI and how to administer", "session_id": "doc2dial_1582"}
{"topic_shift": true, "utterance": "What if I need help with my claim?", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "you can call the Office of Servicemembers Group Life Insurance OSGLI at 800 - 419 - 1473 or email the Prudential Insurance Company", "session_id": "doc2dial_1582"}
{"topic_shift": true, "utterance": "How much will I pay for these benefits?", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "VGLI premium rates are based on your age and the amount of insurance coverage you want", "session_id": "doc2dial_1582"}
{"topic_shift": true, "utterance": "What do I need? To receive an insurance payment at the time of need", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "a family member would file a Claim for Death Benefits SGLV 8283 Download SGLV 8283 PDF", "session_id": "doc2dial_1582"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "You may be able to obtain VGLI if you meet at least one of the requirements", "session_id": "doc2dial_1582"}
{"topic_shift": false, "utterance": "What about closed school loan discharges?", "session_id": "doc2dial_3395"}
{"topic_shift": true, "utterance": "Do you need to know the benefits you have by receiving a closed school loan discharge?", "session_id": "doc2dial_3395"}
{"topic_shift": false, "utterance": "No, I do not need to know this.", "session_id": "doc2dial_3395"}
{"topic_shift": true, "utterance": "Do you have a nonfederal private loan that you want a closed school discharge?", "session_id": "doc2dial_3395"}
{"topic_shift": false, "utterance": "Yes, I have a nonfederal private loan that I want to know about closed school discharge.", "session_id": "doc2dial_3395"}
{"topic_shift": false, "utterance": "You would need to get into contact with that private lender to find out any information about a closed school discharge through them.", "session_id": "doc2dial_3395"}
{"topic_shift": true, "utterance": "I received several loans for different programs of study at the same school and was unable to complete any of the programs or transfer credits before the school closed, is it possible that all the loans would be discharged?", "session_id": "doc2dial_3395"}
{"topic_shift": false, "utterance": "The only loans eligible for discharge are the ones for the program you didn't get to complete because of the school closure; not the ones you decided not to complete on your own and moved to another program.", "session_id": "doc2dial_3395"}
{"topic_shift": false, "utterance": "Did you start a program and decide not to continue and move on to another field of study?", "session_id": "doc2dial_3395"}
{"topic_shift": false, "utterance": "No, that is not what happened.", "session_id": "doc2dial_3395"}
{"topic_shift": true, "utterance": "Are there certain criteria I need to meet to be eligible for a discharge of my federal student loan?", "session_id": "doc2dial_3395"}
{"topic_shift": false, "utterance": "Yes, certain eligible requirements are needed to get a closed school discharge  and you must apply for it.", "session_id": "doc2dial_3395"}
{"topic_shift": false, "utterance": "What exactly is a co-signer or an income-driven repayment plan application?", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "A co-signer happens to be a spouse of an applicant who asks for the income-driven repayment plan request.", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "Do you know you are not responsible to repay the loan by sigining a borrowers IDR application as a co-signer.", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "Yes, I have read that I am not responsible to pay back the loan as a co-signer on my spouses IDR.", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "What if I do not have a reference number to co-sign?", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "Ask your spouse because they were sent an email containing the reference number or they can access the reference number by logging into StudentAid.gov.", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "Are there directions to access the reference number?", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "Yes, I can tell you how to find the reference number.", "session_id": "doc2dial_2935"}
{"topic_shift": true, "utterance": "How long will the co-sign process actually take?", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "Most of the time it takes about 10 minutes to complete the actual co-sign process and must be completed in one session.", "session_id": "doc2dial_2935"}
{"topic_shift": true, "utterance": "What if the applicant completed an Income-driven Repayment Plan request as part of a Direct Consolidation Loan Application?", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "Then they will have to click on the Direct Consolidation Loan Applications under My Loan Documents to locate and give you the co-sign code.", "session_id": "doc2dial_2935"}
{"topic_shift": false, "utterance": "Hi, good afternoon. I've been searching for info about the many types of money aid. I heard about loans, could you elaborate a little for me?", "session_id": "doc2dial_2921"}
{"topic_shift": true, "utterance": "Sure. A loan is a borrow of money to attend a college or career school. You should repay that money as well as its interest that accrues.", "session_id": "doc2dial_2921"}
{"topic_shift": false, "utterance": "Have you received any student loan?", "session_id": "doc2dial_2921"}
{"topic_shift": false, "utterance": "No, i haven't receive any. That's why i'm asking about them, because i was told to consider some.", "session_id": "doc2dial_2921"}
{"topic_shift": true, "utterance": "Not to worry, right now i'm just curious. Anyway, i always can get a job, isn't? Like part-time or something?", "session_id": "doc2dial_2921"}
{"topic_shift": false, "utterance": "In fact, you can do that. You have the Federal Work-Study Program available to you, so you can earn money in order to pay for school through a part-time job.", "session_id": "doc2dial_2921"}
{"topic_shift": true, "utterance": "That's cool, i think its better than get into any debts. Say, i guess government is not the only one out there giving help like this, aren't they?", "session_id": "doc2dial_2921"}
{"topic_shift": false, "utterance": "No, of course not. This kind of help can be provided by Federal institutions or State ones. Also, School and private sourced can help you to pay for college or career school.", "session_id": "doc2dial_2921"}
{"topic_shift": true, "utterance": "Great, really, great. At least i can look in various places. Where can i get more information about this work-study program?", "session_id": "doc2dial_2921"}
{"topic_shift": false, "utterance": "You just have to go online and look for the corresponding links that will take you to the proper information.", "session_id": "doc2dial_2921"}
{"topic_shift": true, "utterance": "Same for schoolarships?", "session_id": "doc2dial_2921"}
{"topic_shift": false, "utterance": "Just the same, yeah.", "session_id": "doc2dial_2921"}
{"topic_shift": false, "utterance": "Hey, I want to learn more about help for low-income Medicare beneficiaries.", "session_id": "doc2dial_399"}
{"topic_shift": true, "utterance": "Do get Medicare and have a low income and few resources?", "session_id": "doc2dial_399"}
{"topic_shift": false, "utterance": "Yes, I don't earn very much unfortunately.", "session_id": "doc2dial_399"}
{"topic_shift": false, "utterance": "In that case your state may pay your Medicare premiums and, in some cases, other Medicare costs for which you are normally responsible such as deductibles and coinsurance.", "session_id": "doc2dial_399"}
{"topic_shift": false, "utterance": "How do I find out if I'm eligible for that?", "session_id": "doc2dial_399"}
{"topic_shift": false, "utterance": "To find out if you qualify, you need to contact your state or local welfare office or Medicaid agency.", "session_id": "doc2dial_399"}
{"topic_shift": true, "utterance": "Will do. If I do qualify, when can I expect the benefits to be paid?", "session_id": "doc2dial_399"}
{"topic_shift": false, "utterance": "Social Security benefits are paid in the month following the month for which they're due. This means that the benefit due for December would be paid to you in January 2019, and so on.", "session_id": "doc2dial_399"}
{"topic_shift": true, "utterance": "Sounds great. Do you have a brochure or something with more information?", "session_id": "doc2dial_399"}
{"topic_shift": false, "utterance": "For additional information about the program, please go to the Medicare's page.", "session_id": "doc2dial_399"}
{"topic_shift": true, "utterance": "One final question, if I may: will other payments affect my disability benefits somehow?", "session_id": "doc2dial_399"}
{"topic_shift": false, "utterance": "For this we urge you to refer to the following publications: How Workers ' Compensation And Other Disability Payments May Affect Your Benefit and Windfall Elimination Provision.", "session_id": "doc2dial_399"}
{"topic_shift": false, "utterance": "Can you explain how eligibility for a forbearance works, please?", "session_id": "doc2dial_3381"}
{"topic_shift": true, "utterance": "There are two main types of forbearance: general and mandatory.", "session_id": "doc2dial_3381"}
{"topic_shift": true, "utterance": "How do I know if I can request a forbearance?", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "Are you experiencing financial difficulties?", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "No, all is fine with my finances.", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "Do you have medical expenses?", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "No, I'm healthy.", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "Was there a change in employment?", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "No, my work is the same as before.", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "Do you fulfill any other reasons acceptable to your loan servicer?", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "Then you should be able to get a general forbearance. A general forbearance is sometimes called a discretionary forbearance.", "session_id": "doc2dial_3381"}
{"topic_shift": true, "utterance": "What if I don't pay the interest on my loan and let it be capitalized?", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "In that case the total amount you repay over the life of your loan may be higher. Unpaid interest is capitalized only on Direct Loans and Federal Family Education Loan (FFEL) Program loans. Unpaid interest is never capitalized on Federal Perkins Loans.", "session_id": "doc2dial_3381"}
{"topic_shift": false, "utterance": "I need information about Disability housing grants for Veterans please", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "[2] We offer housing grants for Veterans and service members with certain service - connected disabilities so they can buy or change a home to meet their needs and live more independently .s   [3] Changing a home might involve installing ramps or widening doorways .s   [4] Find out if you re eligible for a disability housing grant and how to apply", "session_id": "doc2dial_1596"}
{"topic_shift": true, "utterance": "what can you tell me about FY 2019?", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program", "session_id": "doc2dial_1596"}
{"topic_shift": true, "utterance": "what if I don't have a DS Logon account?", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "you can register for one on the site", "session_id": "doc2dial_1596"}
{"topic_shift": true, "utterance": "how do I know if I'm eligible for a disability housing grant and how to apply?", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "We can give you all the information you need", "session_id": "doc2dial_1596"}
{"topic_shift": true, "utterance": "What If I qualify for but don't receive a grant in 2019 because the cap was reached?", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "[20] you may be able to use this benefit in FY 2020 or future years if the law continues to give us the authority to offer these grants and we don t go beyond the new FY cap .s     [21] For FY 2019 , [22] you may be able to get up to 3 grants for a total of up to $ 85,645 through the SAH grant program", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "What does Qualifying service - connected disabilities include?", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "[13] The loss or loss of use of more than one limbs   [14] The loss or loss of use of a lower leg along with the residuals lasting effects of an organic natural disease or injury", "session_id": "doc2dial_1596"}
{"topic_shift": true, "utterance": "How can I be able to get an SHA grant if I'm using the grant money to buy, build or change my permanent home?", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "You or a family member own or will own the home?", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "Then you can't get an SHA grant", "session_id": "doc2dial_1596"}
{"topic_shift": false, "utterance": "II need assistance with using Aidan.", "session_id": "doc2dial_2909"}
{"topic_shift": false, "utterance": "I can help you with that. Aidan is a virtual assistant that is capable of answering common questions about federal student aid.", "session_id": "doc2dial_2909"}
{"topic_shift": true, "utterance": "Do you know what tasks that Aidan can assist you with?", "session_id": "doc2dial_2909"}
{"topic_shift": false, "utterance": "No. I don't.", "session_id": "doc2dial_2909"}
{"topic_shift": true, "utterance": "How does Aidan work?", "session_id": "doc2dial_2909"}
{"topic_shift": false, "utterance": "Aidan uses advanced technology, AI, and natural language processing to answer common Federal Student Aid questions.", "session_id": "doc2dial_2909"}
{"topic_shift": true, "utterance": "Is it possible for another person to use Aidan if they use my phone?", "session_id": "doc2dial_2909"}
{"topic_shift": false, "utterance": "No. As long as you protect your log in credentials and log out each time you are done using Aidan.", "session_id": "doc2dial_2909"}
{"topic_shift": true, "utterance": "Is Aidan capable of learning new things over time?", "session_id": "doc2dial_2909"}
{"topic_shift": false, "utterance": "Yes. Although Aidan is in the early stages of development beta mode, it is still capable of learning and acquiring new skills.", "session_id": "doc2dial_2909"}
{"topic_shift": true, "utterance": "How secure is my information when using Aidan?", "session_id": "doc2dial_2909"}
{"topic_shift": false, "utterance": "Your information is very secure. FSA handles and stores all data from your chats with Aidan.", "session_id": "doc2dial_2909"}
{"topic_shift": false, "utterance": "hello, about how much are registration fees and taxes?", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "It varies, is this the original registration first time?", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "Yes it is.", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "Is there a fee if I transfer the registration and plates from another vehicle?", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "If you don t need to pay the plate fees or MCTD fee", "session_id": "doc2dial_2048"}
{"topic_shift": true, "utterance": "What are the fees for trailer and boat registration?", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "They are calculated differently. You can use the online service to estimate them", "session_id": "doc2dial_2048"}
{"topic_shift": true, "utterance": "Oh okay it is not working for me. Do you know why?", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "I am not sure, sorry", "session_id": "doc2dial_2048"}
{"topic_shift": true, "utterance": "Is there a registration fee?", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "yes it is as follows: Estimate registration fees and taxes[1]", "session_id": "doc2dial_2048"}
{"topic_shift": true, "utterance": "Are there any other fees for passenger vehicles?", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "Yes they can be found here:  Estimate fees and taxes online", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "Is this accurate pricing?", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "It is estimated only but as accurate as possible", "session_id": "doc2dial_2048"}
{"topic_shift": false, "utterance": "I can't figure out the protection on my account.", "session_id": "doc2dial_428"}
{"topic_shift": true, "utterance": "Do you need to verify your identity online?", "session_id": "doc2dial_428"}
{"topic_shift": false, "utterance": "Yes, I'm stuck at the verification process.  Why is it here?", "session_id": "doc2dial_428"}
{"topic_shift": false, "utterance": "We want to make sure your sensitive information stays protected.", "session_id": "doc2dial_428"}
{"topic_shift": false, "utterance": "How are you protecting me?", "session_id": "doc2dial_428"}
{"topic_shift": false, "utterance": "We implemented a new verification process.", "session_id": "doc2dial_428"}
{"topic_shift": true, "utterance": "The link in my email looks okay.  Is it safe?", "session_id": "doc2dial_428"}
{"topic_shift": false, "utterance": "Not always.  Links in an official email always direct to an official site.", "session_id": "doc2dial_428"}
{"topic_shift": true, "utterance": "Can I verify through email?", "session_id": "doc2dial_428"}
{"topic_shift": false, "utterance": "Yes, make sure you add NO-REPLY@ssa.gov to your contact list.  Otherwise the verification link might go to spam.", "session_id": "doc2dial_428"}
{"topic_shift": true, "utterance": "So how do I know if it's a real email from you?", "session_id": "doc2dial_428"}
{"topic_shift": false, "utterance": "Most of our emails come from a .gov address.", "session_id": "doc2dial_428"}
{"topic_shift": false, "utterance": "I would like to be eligible for low interest loans to eligible students", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "Students may be eligible for subsidized and unsubsidized loans based on their financial needs.", "session_id": "doc2dial_3356"}
{"topic_shift": true, "utterance": "and how much can i borrow?", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "Try This Resource Federal Student Loan Programs Lists federal student loan programs with loan details and award limits.", "session_id": "doc2dial_3356"}
{"topic_shift": true, "utterance": "What should I do if it is the first time that I receive a Direct Loan", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "do you want to know what to do?", "session_id": "doc2dial_3356"}
{"topic_shift": true, "utterance": "yes and also yes Is there a time limit on how long I can receive loans?", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "Are you a first-time borrower as of July 1, 2013?", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "no in this case no", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "Has a limit been applied to you?", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "You cannot receive direct subsidized loans for more than 150 percent of the published duration of your program. This is called the maximum eligibility period. Your maximum eligibility period is generally based on the published length of your current program", "session_id": "doc2dial_3356"}
{"topic_shift": false, "utterance": "tell me about Agent Orange exposure in Vietnam or Korea", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "Did you serve in Vietnam , including aboard a vessel on the inland waterways or within the 12-mile territorial seas?", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "Did you serve in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "what if I served in either of these locations?", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "[5] you may have had contact with Agent Orange , an herbicide the U.S. military used to clear plants and trees during the war .s   [6] We refer to this as having a presumption of contact .s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "how can I find out if I can get disability compensation?", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "We'll help you find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1541"}
{"topic_shift": true, "utterance": "what to do when I file my claim?", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "you 'll need to submit :s     [36] that shows you have an Agent Orange related illnesss [37] A medical record", "session_id": "doc2dial_1541"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "You are able to get disability benefits", "session_id": "doc2dial_1541"}
{"topic_shift": false, "utterance": "I'm looking for information about my veteran payments, about my transaction history, please.", "session_id": "doc2dial_1227"}
{"topic_shift": false, "utterance": "You can find that information via online.", "session_id": "doc2dial_1227"}
{"topic_shift": true, "utterance": "You must have a eBenefits account, because you're a veteran. have you signed in lately?", "session_id": "doc2dial_1227"}
{"topic_shift": false, "utterance": "Yeah, i went there but don't know how to locate that.", "session_id": "doc2dial_1227"}
{"topic_shift": false, "utterance": "So you never has been able to see this feature?", "session_id": "doc2dial_1227"}
{"topic_shift": false, "utterance": "No, i haven't been able to do that.", "session_id": "doc2dial_1227"}
{"topic_shift": true, "utterance": "It doesn't matter. Look, what happens if i need to change some of my information, like my deposit address or my contact data?", "session_id": "doc2dial_1227"}
{"topic_shift": true, "utterance": "Do you have access to the web or have a VA office near to your location?", "session_id": "doc2dial_1227"}
{"topic_shift": false, "utterance": "No, i don't have any of that.", "session_id": "doc2dial_1227"}
{"topic_shift": true, "utterance": "Could you at least get access to your VA.gov profile somehow?", "session_id": "doc2dial_1227"}
{"topic_shift": false, "utterance": "No, sorry, but i really can't do that.", "session_id": "doc2dial_1227"}
{"topic_shift": false, "utterance": "Hi there. I would like to have some information related to counseling.", "session_id": "doc2dial_3430"}
{"topic_shift": true, "utterance": "Do you want to enter into the counseling?", "session_id": "doc2dial_3430"}
{"topic_shift": false, "utterance": "Not, really, but I'm looking information anyway about it.", "session_id": "doc2dial_3430"}
{"topic_shift": true, "utterance": "I see, well there is always the chance of help others. Are you interested into be in the financial awareness counseling area?", "session_id": "doc2dial_3430"}
{"topic_shift": false, "utterance": "Sounds interesting. But, not really.", "session_id": "doc2dial_3430"}
{"topic_shift": true, "utterance": "And what about the plus credit counseling?", "session_id": "doc2dial_3430"}
{"topic_shift": false, "utterance": "Thanks, but that doesn't call my attention.", "session_id": "doc2dial_3430"}
{"topic_shift": true, "utterance": "And as a exit counseling?", "session_id": "doc2dial_3430"}
{"topic_shift": false, "utterance": "mmmmh, that sounds nice. You can give me some more information.", "session_id": "doc2dial_3430"}
{"topic_shift": false, "utterance": "The exit counselor works with those students who graduate, leave school or get drop out. They help them to provide information about the repayment of the loan.", "session_id": "doc2dial_3430"}
{"topic_shift": true, "utterance": "Oh great. That sounds good. What I need to do?", "session_id": "doc2dial_3430"}
{"topic_shift": false, "utterance": "You need to complete TEACH grant initial and subsequent counseling.", "session_id": "doc2dial_3430"}
{"topic_shift": false, "utterance": "Hi I have heard about FAFSA4caster. Could you please tell me what it is?", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "Are you thinking of applying for federal student aid?", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "Yes I am thinking of starting a college degree and would be some financial help and am thinking of applying for federal help.", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "Then you should try the FAFSA4caster. This will help if you would like to estimate your federal student aid.", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "Does it cost anything to use the FAFSA4caster?", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "No it does not cost anything, the FAFSA4caster gives you a free estimate of your eligibility for federal student aid.", "session_id": "doc2dial_3424"}
{"topic_shift": true, "utterance": "What if I don't know the answer to some of the questions on the 4caster? Some of the information I don't have at this time.", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "If you don't have all the information at this time you should answer all the question that are asked by the FAFSA4caster even if you have to estimate or guess.", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "What types of questions does the FAFSA4caster ask?", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "You will have to answer financial and other questions that are used to estimate your federal student aid eligibility. Some of the questions you will easily be able to answer but there are some questions that you will only be able to answer if you have your federal tax information or bank statements available.", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "Are you able to provide this type of information because if not you will not receive the most accurate estimate?", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "At this point I don't have all that information available.", "session_id": "doc2dial_3424"}
{"topic_shift": false, "utterance": "Can I look up the VA payments I have gotten in the past?", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "Yes, you can. Did you need help with that?", "session_id": "doc2dial_1233"}
{"topic_shift": true, "utterance": "Yeah I need help with that. Is there a page on the VA website for that?", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "First, you need to go to the eBenefits page. Are you able to sign in there?", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "No, I can't. I don't have a login. What do I do now?", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "Isn't in the same as my My HealtheVet ID sign in information?", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "That isn't the same, you will need Premium DS Logon account. You can sign up for that right on the eBenefits page!", "session_id": "doc2dial_1233"}
{"topic_shift": true, "utterance": "Thanks. I just want to be able to see if they sent out my first disability payment. I haven't gotten it yet. When can I expect it to show up?", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "Was your disability rating 10% or higher?", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "Yes it is 50%.", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "Thank you. You should expect your payment within 15 days of your decision notice.", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "It's been about 3 weeks and I haven't gotten it yet. What do I do now?", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "Please call the Veterans Help Line at 800-827-1000, open from Monday through Friday, 8 a.m. to 9 p.m. They should be able to get things straightened out for you.", "session_id": "doc2dial_1233"}
{"topic_shift": false, "utterance": "please give me some info about VA education benefits for survivors and dependents", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "Are you a dependent spouse or child or the surviving spouse or child of a Veteran?", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "you may qualify for Chapter 35 benefits or job training through a GI Bill program", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "how do i know if i qualify for Chapter 35 benefits?", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "you may qualify for Chapter 35 benefits or job training through a GI Bill program", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "How do i Find out if i am eligible for VA education benefits for dependents and survivors", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "here you can Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits", "session_id": "doc2dial_1555"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits?", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member .", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "yes?", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "The service member :Died in the line of duty after September 10 , 2001?", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "Is missing in action or was captured in the line of duty by a hostile force?", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1555"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "[28] Education and trainings   [29] Money for tuitions   [30] Money for housings   [31] Money for books and supplies", "session_id": "doc2dial_1555"}
{"topic_shift": false, "utterance": "I need to know what to do about my loan which I defaulted.", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "There are multiple options to get out of default.", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "Have you failed to make payments on your federal student loan?", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "Not really.", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "Has COVID-19 impacted my loan repayment?", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "Yes the Collection Activity and Temporary 0 % Interest on your loan is in place as a result of the current COVID-19 pandemic.", "session_id": "doc2dial_3342"}
{"topic_shift": true, "utterance": "How is the amount of my loan repayment calculated?", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "The amount of your discretionary income is calculated by examining your adjusted gross income from your most recent federal income tax return that exceeds 150 percent of the poverty guideline amount for your state and family size.", "session_id": "doc2dial_3342"}
{"topic_shift": true, "utterance": "Will being in default affect my future financial status?", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "Yes the consequences may affect your financial future so it is best to find out how to get out of default and take steps now.", "session_id": "doc2dial_3342"}
{"topic_shift": true, "utterance": "What does it mean when my defaulted loan has been consolidated?", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "Once consolidated, your Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and loan forgiveness. You'll also be eligible to receive additional federal student aid.", "session_id": "doc2dial_3342"}
{"topic_shift": false, "utterance": "I need help with a vehicle that was owned by a family member who recently passed away.", "session_id": "doc2dial_2074"}
{"topic_shift": true, "utterance": "There's a checklist that you can use to get started.", "session_id": "doc2dial_2074"}
{"topic_shift": false, "utterance": "How do I transfer ownership?", "session_id": "doc2dial_2074"}
{"topic_shift": false, "utterance": "You must complete an affidavit.", "session_id": "doc2dial_2074"}
{"topic_shift": false, "utterance": "It should automatically transfer to you depending on the value.", "session_id": "doc2dial_2074"}
{"topic_shift": true, "utterance": "What documents do I need?", "session_id": "doc2dial_2074"}
{"topic_shift": false, "utterance": "The previous registration.", "session_id": "doc2dial_2074"}
{"topic_shift": true, "utterance": "What if there's more than one?", "session_id": "doc2dial_2074"}
{"topic_shift": false, "utterance": "They will become part of the estate.", "session_id": "doc2dial_2074"}
{"topic_shift": true, "utterance": "How do I file?", "session_id": "doc2dial_2074"}
{"topic_shift": false, "utterance": "Go to the department of transportation.", "session_id": "doc2dial_2074"}
{"topic_shift": true, "utterance": "Who has to sign the transfer?", "session_id": "doc2dial_2074"}
{"topic_shift": false, "utterance": "The owner.", "session_id": "doc2dial_2074"}
{"topic_shift": false, "utterance": "If someone dies like my spouse where do i apply?", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "We should be notified immediately when a person dies", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "What if I need to report a death?", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778", "session_id": "doc2dial_414"}
{"topic_shift": true, "utterance": "What happens when I report it", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "If you are getting benefits on your spouse 's or parent 's record You generally will not need to file an application for survivors benefits", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "Will I get one lump sum?", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "If you are getting benefits on your spouse 's or parent 's record You generally will not need to file an application for survivors benefits", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "Do I need to apply if I get retirement?", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "You will need to apply for the survivors benefits", "session_id": "doc2dial_414"}
{"topic_shift": true, "utterance": "What documents do I need?", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "Widows / Widowers or Surviving Divorced Spouse 's Benefit", "session_id": "doc2dial_414"}
{"topic_shift": false, "utterance": "What happens after I'm approved?", "session_id": "doc2dial_372"}
{"topic_shift": true, "utterance": "Do you need to know when your benefits start?", "session_id": "doc2dial_372"}
{"topic_shift": false, "utterance": "No, I already know that.", "session_id": "doc2dial_372"}
{"topic_shift": true, "utterance": "Do you need to know how much you qualify for?", "session_id": "doc2dial_372"}
{"topic_shift": false, "utterance": "No, I know how much I'm getting.", "session_id": "doc2dial_372"}
{"topic_shift": true, "utterance": "Do you have other payments that may affect your disability?", "session_id": "doc2dial_372"}
{"topic_shift": false, "utterance": "Yes, I get other benefits.", "session_id": "doc2dial_372"}
{"topic_shift": false, "utterance": "Do you receive other governments?", "session_id": "doc2dial_372"}
{"topic_shift": false, "utterance": "No, none are from the government.", "session_id": "doc2dial_372"}
{"topic_shift": true, "utterance": "What if I get Medicare and am low-income?", "session_id": "doc2dial_372"}
{"topic_shift": false, "utterance": "Are you low-income?", "session_id": "doc2dial_372"}
{"topic_shift": false, "utterance": "No, I don't qualify for that.", "session_id": "doc2dial_372"}
{"topic_shift": false, "utterance": "I have several questions from the Voter Registration Application", "session_id": "doc2dial_2712"}
{"topic_shift": true, "utterance": "eligible to register to vote in New York State?", "session_id": "doc2dial_2712"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2712"}
{"topic_shift": true, "utterance": "Do you need to update your voter registration information?", "session_id": "doc2dial_2712"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2712"}
{"topic_shift": false, "utterance": "You do not need to update your voter registration information any of the information below changed since you last voted", "session_id": "doc2dial_2712"}
{"topic_shift": false, "utterance": "I have registered to vote in the past but do I need to update my voter registration information?", "session_id": "doc2dial_2712"}
{"topic_shift": false, "utterance": "your political party preference has changedsyour name has changed", "session_id": "doc2dial_2712"}
{"topic_shift": true, "utterance": "where are the complete requirements?", "session_id": "doc2dial_2712"}
{"topic_shift": false, "utterance": "Full voter registration requirements are listed on the New York State Board of Elections website", "session_id": "doc2dial_2712"}
{"topic_shift": true, "utterance": "What happens to my voter registration application?", "session_id": "doc2dial_2712"}
{"topic_shift": false, "utterance": "The electronic voter registration application is transferred from DMV to your County or City Board of Elections for review . Once processed , your County will notify you either that you are registered to vote or additional information is needed to complete your application .", "session_id": "doc2dial_2712"}
{"topic_shift": false, "utterance": "I need help understanding how the student loan repayment process works.", "session_id": "doc2dial_3418"}
{"topic_shift": false, "utterance": "The student loan repayment process can be overwhelming. I'll be happy to help you understand how to manage and repay your student loans.", "session_id": "doc2dial_3418"}
{"topic_shift": false, "utterance": "Have you taken a look at the checklist on our site?", "session_id": "doc2dial_3418"}
{"topic_shift": false, "utterance": "No, I haven't seen it.", "session_id": "doc2dial_3418"}
{"topic_shift": true, "utterance": "Should I create an online account with my loan servicer?", "session_id": "doc2dial_3418"}
{"topic_shift": false, "utterance": "Yes, and it's very important the make sure that your contact information is correct.", "session_id": "doc2dial_3418"}
{"topic_shift": true, "utterance": "How can I figure out what the best repayment plan option is for me?", "session_id": "doc2dial_3418"}
{"topic_shift": false, "utterance": "The checklist will guide you through this. It will also provide you with information about making payments.", "session_id": "doc2dial_3418"}
{"topic_shift": true, "utterance": "Who handles the billing and services for my federal student loans?", "session_id": "doc2dial_3418"}
{"topic_shift": false, "utterance": "Your loan servicer is responsible for this. In most cases, you will have one loan servicer for al of your federal student loans, but it is possible that you could have more than one.", "session_id": "doc2dial_3418"}
{"topic_shift": true, "utterance": "When do you begin paying on most loans?", "session_id": "doc2dial_3418"}
{"topic_shift": false, "utterance": "For the majority of loans, you'll have between six to nine months for Federal Perkins Loans after you graduate, leave school, or drop below half-time enrollment before you begin repaying your loans.", "session_id": "doc2dial_3418"}
{"topic_shift": false, "utterance": "What are delayed retirement credits?", "session_id": "doc2dial_366"}
{"topic_shift": true, "utterance": "Do you get retirement benefits?", "session_id": "doc2dial_366"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_366"}
{"topic_shift": false, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "session_id": "doc2dial_366"}
{"topic_shift": true, "utterance": "What if you did not sign up for medicare?", "session_id": "doc2dial_366"}
{"topic_shift": false, "utterance": "If you do not sign up , [13]", "session_id": "doc2dial_366"}
{"topic_shift": false, "utterance": "what if I do not sign up", "session_id": "doc2dial_366"}
{"topic_shift": false, "utterance": "in some circumstances your Medicare coverage may be delayed and cost more", "session_id": "doc2dial_366"}
{"topic_shift": true, "utterance": "where can I get more information?", "session_id": "doc2dial_366"}
{"topic_shift": false, "utterance": "refer to #20, #21", "session_id": "doc2dial_366"}
{"topic_shift": true, "utterance": "what if i decide to delay my retirement?", "session_id": "doc2dial_366"}
{"topic_shift": false, "utterance": "be sure to sign up for just Medicare at age 65", "session_id": "doc2dial_366"}
{"topic_shift": false, "utterance": "hello I need information about how to replace or transfer custom plates", "session_id": "doc2dial_2706"}
{"topic_shift": true, "utterance": "want to know How do I replace or transfer personalized plates?", "session_id": "doc2dial_2706"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2706"}
{"topic_shift": false, "utterance": "There are a variety of circumstances under which you can replace or transfer custom plates.", "session_id": "doc2dial_2706"}
{"topic_shift": true, "utterance": "Can I replace custom plates that are old or damaged?", "session_id": "doc2dial_2706"}
{"topic_shift": false, "utterance": "Yes, you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838. Hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.", "session_id": "doc2dial_2706"}
{"topic_shift": true, "utterance": "And how do I do with the plates of a vehicle bought by a private?", "session_id": "doc2dial_2706"}
{"topic_shift": false, "utterance": "In that case ask the DMV to transfer your custom license plates when you register the vehicle.", "session_id": "doc2dial_2706"}
{"topic_shift": true, "utterance": "If I remove a vehicle from the road, can I keep my personalized license plates?", "session_id": "doc2dial_2706"}
{"topic_shift": false, "utterance": "Yes. You can store your personalized dishes in most DMV offices.", "session_id": "doc2dial_2706"}
{"topic_shift": true, "utterance": "And can I replace it just because they are old?", "session_id": "doc2dial_2706"}
{"topic_shift": false, "utterance": "Yes, to replace your custom plates that are old or damaged, you must call the Custom Plate Unit at 1 - 518 - 402 - 4838.", "session_id": "doc2dial_2706"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2706"}
{"topic_shift": false, "utterance": "Call the Custom License Plate Unit at 1 - 518 - 402 - 4838. Business hours are 8:00 a.m. at 4:00 p.m., Monday through Friday. we will gladly assist you", "session_id": "doc2dial_2706"}
{"topic_shift": false, "utterance": "How much will it cost to register my car?", "session_id": "doc2dial_2060"}
{"topic_shift": false, "utterance": "It will be the registration fee plus taxes.", "session_id": "doc2dial_2060"}
{"topic_shift": false, "utterance": "Is this the first registration?", "session_id": "doc2dial_2060"}
{"topic_shift": false, "utterance": "No, it's previously owned.", "session_id": "doc2dial_2060"}
{"topic_shift": true, "utterance": "Who do I contact for help with the tax?", "session_id": "doc2dial_2060"}
{"topic_shift": false, "utterance": "You can contact your local DMV office.", "session_id": "doc2dial_2060"}
{"topic_shift": true, "utterance": "Are there fees if I don't reside in NYC?", "session_id": "doc2dial_2060"}
{"topic_shift": false, "utterance": "You will need to look up the taxes for your county.", "session_id": "doc2dial_2060"}
{"topic_shift": true, "utterance": "Is it taxed by the size of the car?", "session_id": "doc2dial_2060"}
{"topic_shift": false, "utterance": "The chart will show the rate for your vehicle.", "session_id": "doc2dial_2060"}
{"topic_shift": true, "utterance": "What if I don't live in the county listed?", "session_id": "doc2dial_2060"}
{"topic_shift": false, "utterance": "A passenger vehicle tax is $15 per year.", "session_id": "doc2dial_2060"}
{"topic_shift": false, "utterance": "How can I plan for SS disability benefits?", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "your chances of becoming disabled are probably greater than you realize but dont think of as something that might happen to you.", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "What happens if I go back to work?", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "SS planner can provide valuable help with these question.", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "Does the planner help how to find out if you qualify?", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "This disability planner helps how you can qualify and apply for benefits and what happens if your application is approved", "session_id": "doc2dial_400"}
{"topic_shift": true, "utterance": "What about information for Attorneys?", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "There is information for Attorneys that are helping someone prepare a SS application", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "I am an Attorney helping what should I know?", "session_id": "doc2dial_400"}
{"topic_shift": true, "utterance": "I need information with Disablitly and supplemental security income", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "the medical requirements are the same under both programs", "session_id": "doc2dial_400"}
{"topic_shift": false, "utterance": "can you give me details of Reserve Educational Assistance Program (REAP)", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "The Reserve Educational Assistance Program REAP ended on November 25 , 2015 , but under the National Defense Authorization Act of 2016 , some REAP benefits will remain in place for 3 more years . Learn more about what this change means for you", "session_id": "doc2dial_1569"}
{"topic_shift": true, "utterance": "How does it affect me that REAP has ended?", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "Find the description below that best fits your situation to learn about how this change affects you , and what to do next .", "session_id": "doc2dial_1569"}
{"topic_shift": true, "utterance": "were you actively using REAP benefits on November 24, 2015 does that affect you?", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "You can keep using your REAP benefits until November 25 , 2019 .", "session_id": "doc2dial_1569"}
{"topic_shift": true, "utterance": "If you applied for REAP after November 24, 2015, can you?", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "You re not eligible to receive REAP benefits , but you may be eligible for Post-9/11 GI Bill benefits . We ll review your application and give you the benefits you qualify for", "session_id": "doc2dial_1569"}
{"topic_shift": true, "utterance": "How does it affect me that REAP has ended?", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "You re no longer eligible to receive REAP benefits , but you may be eligible for Post-9/11 GI Bill benefits . Learn more about the Post-9/11 GI Bill", "session_id": "doc2dial_1569"}
{"topic_shift": true, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "Established REAP eligibility before November 25 , 2015 ,", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "You cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility", "session_id": "doc2dial_1569"}
{"topic_shift": false, "utterance": "hello I need information about how to replace or transfer custom plates", "session_id": "doc2dial_2707"}
{"topic_shift": true, "utterance": "want to know How do I replace or transfer personalized plates?", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2707"}
{"topic_shift": true, "utterance": "Want to know if you can replace custom plates that are old or damaged?", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "Yes, you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838. Hours of operation are 8:00 a.m. at 4:00 p.m., Monday through Friday.", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "Do you know that you must pay a fee?", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "To know the rate you must call the Personalized Plate Unit at 1 - 518 - 402 - 4838.", "session_id": "doc2dial_2707"}
{"topic_shift": true, "utterance": "and can I replace by mail?", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "You cannot replace or transfer custom license plates by mail.", "session_id": "doc2dial_2707"}
{"topic_shift": true, "utterance": "If you buy the vehicle from a private person?", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "ask the DMV to transfer your custom license plates when you register the vehicle.", "session_id": "doc2dial_2707"}
{"topic_shift": false, "utterance": "I need help", "session_id": "doc2dial_367"}
{"topic_shift": true, "utterance": "do you need delayed retirement credits?", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_367"}
{"topic_shift": true, "utterance": "ok great", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "thank you", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "Have you reached full retiremtn age?", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "not yet.", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "what if I decided to delay retirement?", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "ok that is fine. Be sure to sign up for just medicare at age 65", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "what if I reached full retirement age", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "If you 've already reached full retirement age , you can choose to start receiving benefits before the month you apply", "session_id": "doc2dial_367"}
{"topic_shift": true, "utterance": "What 's the best time to start your retirement benefits", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "in some circumstances your Medicare coverage may be delayed and cost more .", "session_id": "doc2dial_367"}
{"topic_shift": false, "utterance": "I am very comfortable with the student loan payment process, could you help me?", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "Don't let the student loan repayment process overwhelm you. You can use this checklist to help you manage and pay your federal student loans. that way it would be easier for you", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "Do you want to know how to work on this checklist?", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "Yes i would like to know", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "Thanks to the checklist, you will discover how to make payments and determine which payment plan is best for you and will know what to do if you have trouble making payments or think you may be eligible for loan forgiveness.", "session_id": "doc2dial_3419"}
{"topic_shift": true, "utterance": "How good and if I should have the lowest monthly payment?", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "you can select a payment plan based on income, you can have multiple obions", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "If I don't select a specific payment plan, what can happen?", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "In that case your loan will be included in the Standard Payment Plan. Please note that you can change to a different plan at any time by contacting your loan manager.", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "Can you explain what happens better if I don't select a specific payment plan?", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "there will be no problem since a standard plan is placed and you can change it whenever you want", "session_id": "doc2dial_3419"}
{"topic_shift": true, "utterance": "If I can't make the payments, what should I do?", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "The first thing is to contact your loan servicer right away for help. Your administrator can offer you temporary or long-term options, such as changing payment plans, deferment, forbearance, or loan consolidation. Get details on what to do if you're having trouble making your payments.", "session_id": "doc2dial_3419"}
{"topic_shift": false, "utterance": "can you give me details of REAP", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "The Reserve Educational Assistance Program REAP ended on November 25 , 2015 , but under the National Defense Authorization Act of 2016 , some REAP benefits will remain in place for 3 more years . Learn more about what this change means for you .", "session_id": "doc2dial_1568"}
{"topic_shift": true, "utterance": "Does it affect you that REAP is over?", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "We will find below what best suits your situation to know how this change affects you", "session_id": "doc2dial_1568"}
{"topic_shift": true, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "Established REAP eligibility before November 25 , 2015", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "cannot credit your REAP eligibility for your GI Bill Post-9/11 eligibility", "session_id": "doc2dial_1568"}
{"topic_shift": true, "utterance": "If you applied for REAP benefits, but you didn t start school until after November 24, 2015", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "You re no longer eligible to receive REAP benefits , but you may be eligible for Post-9/11 GI Bill benefits . Learn more about the Post-9/11 GI Bill", "session_id": "doc2dial_1568"}
{"topic_shift": true, "utterance": "attended a school or training program on November 24, 2015, or during the last semester, quarter, or term ending before that date that you were able to do", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "You can keep using your REAP benefits until November 25 , 2019", "session_id": "doc2dial_1568"}
{"topic_shift": false, "utterance": "How can I plan for disablity benefits", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "you may not think of as something that might actually happen to you but chances are probably greater than you  realize and should plan for", "session_id": "doc2dial_401"}
{"topic_shift": true, "utterance": "What information do you require to apply?", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "We ask for information about your medical condition , work , and education history to help us decide if you are disabled under our rules for disablitly and supplemental security income", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "How do you pay ofr disablitly benefits", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "We pay under two programs he Social Security disability insurance program our adult child also may qualify for benefits on your earnings record", "session_id": "doc2dial_401"}
{"topic_shift": true, "utterance": "What does the disablilty planner help find out?", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "How you can qualify and apply for benefits and what happens if your application is approved", "session_id": "doc2dial_401"}
{"topic_shift": true, "utterance": "Is there information for Attorneys and third parties?", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "Yes there are some things you should know if you are an Advocate , Attorney , or Third Party Representative", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "Yes I have an attorney helping me", "session_id": "doc2dial_401"}
{"topic_shift": true, "utterance": "Can SS provide valuable help to me?", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "Yes we can provide valuable help", "session_id": "doc2dial_401"}
{"topic_shift": false, "utterance": "What are the fees and taxes for passenger vehicles?", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "You can use tax charts to determine registration fee and county use tax.", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "Is this for original resgistration?", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "yes and you must pay fees for your plates and title.", "session_id": "doc2dial_2061"}
{"topic_shift": true, "utterance": "What is a county use tax?", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "A ll residents of New York City must pay a vehicle use tax.", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "Do you live in New York City or outside of it?", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "I live outside of New York City.", "session_id": "doc2dial_2061"}
{"topic_shift": true, "utterance": "Where can I see the tax chart for outside counties.", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "Ask the county where you reside.", "session_id": "doc2dial_2061"}
{"topic_shift": true, "utterance": "Does this include Queens?", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "Yes vehicle use tax is $15 per year.", "session_id": "doc2dial_2061"}
{"topic_shift": false, "utterance": "How doI apply for benefits?", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "If you need to report a death or apply for benefits , [6] call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "Do you need to report a death?", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "No I do not", "session_id": "doc2dial_415"}
{"topic_shift": true, "utterance": "What if I cannot verify my info online?", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "we can still help you get the information you need", "session_id": "doc2dial_415"}
{"topic_shift": true, "utterance": "You generally will not need to file an application for survivors benefits", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "You generally will not need to file an application for survivors benefits   We 'll automatically change any monthly benefits you receive to survivors benefits after we receive the report of death", "session_id": "doc2dial_415"}
{"topic_shift": true, "utterance": "What documents do I need?", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "Please select the benefit you will be applying for from the list below to see what information and documents you may need when you apply", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "what if I do not have all the documents needed?", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "You would need to gather them as soon as possible", "session_id": "doc2dial_415"}
{"topic_shift": false, "utterance": "I just bought a car from a dealer, how do I go about transferring ownership?", "session_id": "doc2dial_2075"}
{"topic_shift": true, "utterance": "I can help you with that, no problem!  [171] Most NY State automobile dealers send the application for a vehicle registration and title certificate to the DMV .s", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "Did you purchase a vehicle from the dealer?", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "yes I did.", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "I would be glad to show you how to file a complaint. learn how to file a complaint [ 7 ]  here.", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "Ok so i would need to bring proof to the DMV?", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "yes that is correct.", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "Will the dealer send the information I need to the DMV?", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "Thank you for your pateince while I researched the answer. Most NY State automobile dealers send the application for a vehicle registration and title certificate to the DMV", "session_id": "doc2dial_2075"}
{"topic_shift": true, "utterance": "What would I do if the vehicle is a part of a living trust?", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "No problem.  complete Part II of form DTF-802 for a gift .", "session_id": "doc2dial_2075"}
{"topic_shift": true, "utterance": "My dad has passed away and I am trying to transfer ownship of his vehicle, can you help?", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "My condolences. they must print the decedent s name in the Seller s Name Print in Full section on the back of the Title and sign their name in the Seller s Signature Section followed by the words as surviving Spouse", "session_id": "doc2dial_2075"}
{"topic_shift": true, "utterance": "Can the owner and the settlor be the same person?", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "yes they can be.", "session_id": "doc2dial_2075"}
{"topic_shift": false, "utterance": "I have several questions regarding the registration of voters, it'd be great if you could provide some answers.", "session_id": "doc2dial_2713"}
{"topic_shift": true, "utterance": "Are you wondering if you're eligible to register to vote in New York State?", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "Yes. This is one of the things I've been wondering about.", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "To register to vote in New York State you must be a U.S. Citizen and be at least 18 years old by the end of this year.", "session_id": "doc2dial_2713"}
{"topic_shift": true, "utterance": "How do I know what my voter registration status is right now?", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "The NYS Board of Elections provides a website for New York State residents to check their voter registration status.", "session_id": "doc2dial_2713"}
{"topic_shift": true, "utterance": "Ah, great. Will I find voter registration requirements on that website too?", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "Yes, you'll find full voter registration requirements on the New York State Board of Elections website.", "session_id": "doc2dial_2713"}
{"topic_shift": true, "utterance": "What will happen to my voter registration application?", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "The electronic voter registration application is transferred from DMV to your County or City Board of Elections for review. Once processed, your County will notify you either that you are registered to vote or additional information is needed to complete your application.", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "And if I haven't heard from them after more than six weeks passed?", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "Then you should contact them at the phone number or address provided on the New York State Board of Elections website.", "session_id": "doc2dial_2713"}
{"topic_shift": true, "utterance": "And what will DMV do with my data?", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "You authorize DMV to send the Board of Elections your digital signature we have on file from when DMV issued you your Driver License, Non Driver ID Card or Learner's Permit. Agreeing to the attestation is the legal equivalent of a handwritten signature.", "session_id": "doc2dial_2713"}
{"topic_shift": false, "utterance": "I have been approved for disability payments but don't know when they will start can you please tell me when my first payment will be?", "session_id": "doc2dial_373"}
{"topic_shift": true, "utterance": "When was your application approved?", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "My application was approved on November 12th, 2019.", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "Did you receive notification of the approval?", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "No I did not received notification of this approval.", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "I submitted the application early in November and approval was to be emailed to me. My email address changed so that is why I did not receive the notification. When will my first payment be paid into my bank account?", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "I see your application was approved on November 12, 2019 so your first payment will be made after the sixth full month after your disability  began which would be May 12, 2020.", "session_id": "doc2dial_373"}
{"topic_shift": true, "utterance": "Is there any further help for low-income medicare beneficiaries?", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "Yes there is help for low-income medicare beneficiaries but only your state can decide if you qualify for this assistance.", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "Where can I find out if I qualify?", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "You can find this information on the Medicare's page. The information is given under the section \"Who Can Get Medicare?\" section of the Medicare booklet or you could visit Medicare.gov and find it there.", "session_id": "doc2dial_373"}
{"topic_shift": false, "utterance": "When I sign into the VA website, can I see any information about VA payments I have gotten?", "session_id": "doc2dial_1232"}
{"topic_shift": true, "utterance": "Are you a military veteran?", "session_id": "doc2dial_1232"}
{"topic_shift": false, "utterance": "Yes, of course. I just need more information about the payments I have already received.", "session_id": "doc2dial_1232"}
{"topic_shift": false, "utterance": "Upon signing into the site, you will be able to see a history of payments for disability compensation, pension, and education benefits.", "session_id": "doc2dial_1232"}
{"topic_shift": true, "utterance": "I just moved and need to change my address for payments. Can I do that on the site also?", "session_id": "doc2dial_1232"}
{"topic_shift": false, "utterance": "Sure, just go to VA.gov, sign in, and go to your profile. When you change your information there, it will update it for all of the departments of the VA that may need your updated address.", "session_id": "doc2dial_1232"}
{"topic_shift": true, "utterance": "I also recently had a baby. Is that information that they need in my profile?", "session_id": "doc2dial_1232"}
{"topic_shift": false, "utterance": "Congratulations on the new addition to your family! You should update your profile with information on all dependents because it can affect the rate of your benefits.", "session_id": "doc2dial_1232"}
{"topic_shift": true, "utterance": "The reason I was asking about payments is that I didn't receive my last disability payment and I should have already. I was wondering if it was already sent or if my moving affected it. Is there anyone I can call to find out where the payment is?", "session_id": "doc2dial_1232"}
{"topic_shift": false, "utterance": "You should definitely call the Veterans Help Line to get that straightened out. If you haven't received the payment, call 800-227-1000. They are open from Monday through Friday, 8 a.m. to 9 p.m. ET.", "session_id": "doc2dial_1232"}
{"topic_shift": false, "utterance": "Yeah, I will do that. They said I should get payment but do you know how long I was supposed to wait? I forget what they told me.", "session_id": "doc2dial_1232"}
{"topic_shift": false, "utterance": "Your first payment should have gone out within 15 days of being approved. I hope you get it all straightened out very soon.", "session_id": "doc2dial_1232"}
{"topic_shift": false, "utterance": "Hi, can you tell me how to estimate federal aid?", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "So far, it is not available to request the debt estimate.", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "For when would it be available to request the estimate?", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "What is the FAFSA4caster?", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "Do you have to understand all the FAFSA4caster options?", "session_id": "doc2dial_3425"}
{"topic_shift": true, "utterance": "What types of questions can be seen on FAFSA4caster?", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "You can find financial and other questions that are used to estimate your eligibility.", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "What is the most accurate estimate?", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "It is vitally important to answer all FAFSA4caster questions.", "session_id": "doc2dial_3425"}
{"topic_shift": true, "utterance": "What does FAFSA4caster consist of?", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "It is primarily a useful tool for anyone who is not yet ready to submit a FAFSA form.", "session_id": "doc2dial_3425"}
{"topic_shift": false, "utterance": "what should I do if I'm in default on your federal student loan?", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "Don't get discouraged. You have multiple options to get out of default.", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "Are you in default?", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "Right now no, but I could be soon.", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "Had the U.S. Department of Education ED stop collection activity during the COVID-19 national emergency?", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "Yes, the U.S. Department of Education ED has stopped collection activity on defaulted federally owned student loans and/or grant overpayments. In addition, interest is temporarily set at 0 % on defaulted federally owned student aid debt.", "session_id": "doc2dial_3343"}
{"topic_shift": true, "utterance": "What happens if I choose to make three payments on the defaulted loan before you consolidate it?", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "choose to make three payments on the defaulted loan before you consolidate it.", "session_id": "doc2dial_3343"}
{"topic_shift": true, "utterance": "What is the rehabilitation of the loan?", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "There are different programs for this. William D. Ford Federal Direct Loan (Direct Loan) Program and Federal Family Education Loan (FFEL) Program", "session_id": "doc2dial_3343"}
{"topic_shift": true, "utterance": "How much can I pay to consolidate my loan?", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "the required payment amount will be determined by your loan holder , but can not be more than what is reasonable and affordable based on your total financial circumstances", "session_id": "doc2dial_3343"}
{"topic_shift": false, "utterance": "hi could you help me get information about VA education benefits for survivors and dependents", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "clear you must first find out if you are eligible for VA education benefits for dependents and survivors, also called Chapter 35 benefits", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "Are you a dependent spouse or child, or the surviving spouse or child of a veteran?", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "if I am the spouse of a veteran", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "If that's the case, you may qualify for Chapter 35 benefits or job training through a GI Bill program.", "session_id": "doc2dial_1554"}
{"topic_shift": true, "utterance": "What happens if for some reason I am a dependent who does not meet the criteria that you establish?", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "You can still qualify for VA education benefits if the veteran or service member transferred some or all of their post-9/11 GI Bill rights to you while they were on active duty.", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "Am I eligible to receive educational benefits?", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "You may qualify for VA education benefits under Chapter 35 benefits because you are the spouse of a service member", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "do you meet the requirements?", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "I think so", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "Did your husband die in the line of duty after September 10, 2001?", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1554"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "To get the benefits you will have to explain the following. Apply for VA education benefits Chapter 35 benefits.", "session_id": "doc2dial_1554"}
{"topic_shift": true, "utterance": "Excuse me, can you repeat me in which chapter is the VA education benefits?", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "Chapter 35", "session_id": "doc2dial_1554"}
{"topic_shift": false, "utterance": "what can you tell me about Agent Orange exposure in Vietnam or Korea?", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "Did you serve in Vietnam , including aboard a vessel on the inland waterways or within the 12-mile territorial seas?", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1540"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "You are not able to get disability benefits", "session_id": "doc2dial_1540"}
{"topic_shift": true, "utterance": "Do you have a list of diseases related to Agent Orange?", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "YesReview our list of diseases related to Agent Orange:[43] Served aboard a vessel operating not more than 12 nautical miles seaward from the demarcation line of the waters of Vietnam and Cambodia as detailed in Public Law 116 - 23 , the Blue Water Navy Vietnam Veterans Act of 2019 ,s [44] or   [45] Were exposed to herbicides in a location other than Vietnam or the Korean Demilitarized Zones   [46] Find out how to file a claim for disability compensations", "session_id": "doc2dial_1540"}
{"topic_shift": true, "utterance": "What if I served in or near the Korean Demilitarized Zone DMZ during the Vietnam Era?", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "you may have had contact with Agent Orange , an herbicide the U.S. military used to clear plants and trees during the war .s   [6] We refer to this as having a presumption of contact .s   [7] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1540"}
{"topic_shift": true, "utterance": "how to file the claim?", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "you 'll need to submit :s     [36] that shows you have an Agent Orange related illnesss [37] A medical record", "session_id": "doc2dial_1540"}
{"topic_shift": false, "utterance": "What type of loans does the U.S. Department of Education offer students?", "session_id": "doc2dial_3357"}
{"topic_shift": false, "utterance": "The U.S. Department of Education offers low-interest loans to eligible students. Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.", "session_id": "doc2dial_3357"}
{"topic_shift": true, "utterance": "Are interest rates on loans fixed for the life of the loan?", "session_id": "doc2dial_3357"}
{"topic_shift": false, "utterance": "Some are. You can find out how interest is calculated on the website.", "session_id": "doc2dial_3357"}
{"topic_shift": true, "utterance": "What are the requirements to be eligible for a Direct Subsidized Loan?", "session_id": "doc2dial_3357"}
{"topic_shift": false, "utterance": "You must be enrolled at least half-time at a school that participates in the Direct Loan Program. You must also be enrolled in a program that leads to a degree or certificate awarded by the school. Direct Subsidized Loans are available only to undergraduate students who need financial aid.", "session_id": "doc2dial_3357"}
{"topic_shift": true, "utterance": "Is there something else that I need to do in order to receive my loan?", "session_id": "doc2dial_3357"}
{"topic_shift": false, "utterance": "If your financial aid package includes a federal student loan your school or college will tell you haw to accept the loan.", "session_id": "doc2dial_3357"}
{"topic_shift": false, "utterance": "Thank you I will contact my college.", "session_id": "doc2dial_3357"}
{"topic_shift": false, "utterance": "Yes that is the best thing to do.", "session_id": "doc2dial_3357"}
{"topic_shift": true, "utterance": "I am an undergraduate student, does this allow me to apply for a Direct Subsidized Loan?", "session_id": "doc2dial_3357"}
{"topic_shift": false, "utterance": "Yes as an undergraduate you can apply for either a Direct Subsidized Loan or a Direct Unsubsidized Loan.", "session_id": "doc2dial_3357"}
{"topic_shift": false, "utterance": "I have questions about your security.", "session_id": "doc2dial_429"}
{"topic_shift": true, "utterance": "Are you trying the online verification process?", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "Yes, I don't understand it.", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "Okay.  The process is there to make sure your information in protected.", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "Isn't important to you that we protect your information?", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "Yes, I need to know my info is safe.", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "We have a new process to verify your identity.", "session_id": "doc2dial_429"}
{"topic_shift": true, "utterance": "What if I don't want an online account?", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "Are you unable to create an online account?", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "I don't know if I want to.", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "That's fine, you can still come into the office to create an account.", "session_id": "doc2dial_429"}
{"topic_shift": true, "utterance": "What do I have to do in the new process?", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "You just need to make a username and password.", "session_id": "doc2dial_429"}
{"topic_shift": false, "utterance": "I need to know what kind of fees I'm going to have to pay when I register.", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "Is this the first time you've registered your vehicle?", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "Yes, it's a new car.", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "First time registrations need to pay the registration and vehicle plate fees.", "session_id": "doc2dial_2049"}
{"topic_shift": true, "utterance": "Can I get an estimate of how much it will cost?", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "Yes, you can estimate the fees online.", "session_id": "doc2dial_2049"}
{"topic_shift": true, "utterance": "Do trailer fees work the same way?", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "No, but there is an online estimator for trailers as well.", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "What about boat registration?", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "Boats are like trailers and use their own estimate calculator.", "session_id": "doc2dial_2049"}
{"topic_shift": true, "utterance": "Can I estimate the registration taxes online?", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "Yes, you can estimate the taxes and fees online.", "session_id": "doc2dial_2049"}
{"topic_shift": true, "utterance": "Do I have to pay the plate fees again if I transfer them to a different vehicle?", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "No, you won't have to pay plate fees again.", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "Is there a fee for the plates for my car?", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "Yes, there is a vehicle plate fee as well as a registration fee.", "session_id": "doc2dial_2049"}
{"topic_shift": false, "utterance": "Hello, what types of advice do you give?", "session_id": "doc2dial_3431"}
{"topic_shift": true, "utterance": "Among several options we have the entrance Counseling.", "session_id": "doc2dial_3431"}
{"topic_shift": false, "utterance": "Can you inform what the entrance counseling consists of?", "session_id": "doc2dial_3431"}
{"topic_shift": true, "utterance": "It consists mainly of financial awareness counseling.", "session_id": "doc2dial_3431"}
{"topic_shift": false, "utterance": "What does this procedure consist of?", "session_id": "doc2dial_3431"}
{"topic_shift": false, "utterance": "Sure, it's meant to provide tools and information to help you understand your financial aid.", "session_id": "doc2dial_3431"}
{"topic_shift": true, "utterance": "Can you tell me what is PLUS Credit Counseling?", "session_id": "doc2dial_3431"}
{"topic_shift": false, "utterance": "This is important if you have been informed by the US Department of Education that you have an adverse credit history.", "session_id": "doc2dial_3431"}
{"topic_shift": true, "utterance": "Is admission advice recommended before asking for help?", "session_id": "doc2dial_3431"}
{"topic_shift": false, "utterance": "Exactly, it is important for your first subsidized direct loan, or unsubsidized direct loan as a college student.", "session_id": "doc2dial_3431"}
{"topic_shift": true, "utterance": "When can you ask for advice?", "session_id": "doc2dial_3431"}
{"topic_shift": false, "utterance": "Can you complete the assessment at any time?", "session_id": "doc2dial_3431"}
{"topic_shift": false, "utterance": "Hello. I've been receiving veteran benefits since some time ago, but i've been a little messy with my transactions. Is there a way to know about my doings?", "session_id": "doc2dial_1226"}
{"topic_shift": false, "utterance": "You don't need to worry there. You can go online to get your benefits history.", "session_id": "doc2dial_1226"}
{"topic_shift": true, "utterance": "That would imply for me to register on an online portal, right?", "session_id": "doc2dial_1226"}
{"topic_shift": false, "utterance": "That would be correct. Are you comfortable with that, in order to check your history?", "session_id": "doc2dial_1226"}
{"topic_shift": false, "utterance": "No, i'm not.", "session_id": "doc2dial_1226"}
{"topic_shift": false, "utterance": "But, then again, i suppose it's the only way to check that out. What would i need in any case?", "session_id": "doc2dial_1226"}
{"topic_shift": false, "utterance": "You'll need a Premium DS Logon account, because your current credential MyVetHealth or ID won't work here. Once you get into eBenefits, you'll need to upgrade your account to Premium.", "session_id": "doc2dial_1226"}
{"topic_shift": true, "utterance": "O.k, i suppose i could give it a try. Is there a possibility to increase my benefits?", "session_id": "doc2dial_1226"}
{"topic_shift": false, "utterance": "You can do that by filing a claim for a VA disability increase.", "session_id": "doc2dial_1226"}
{"topic_shift": true, "utterance": "O.k, thanks. Oh i almost forgot. If i need to change something in this online thing, Do I need to go again online to do that?", "session_id": "doc2dial_1226"}
{"topic_shift": false, "utterance": "Correct. That would be the most effective and fastest way, but you can also contact your nearest veterans regional benefit or eligibility office, to make those changes.", "session_id": "doc2dial_1226"}
{"topic_shift": false, "utterance": "I have questions about using Aidan.", "session_id": "doc2dial_2908"}
{"topic_shift": false, "utterance": "I can help you with that. Aidan is a virtual assistant that can answer common questions about federal student aid.", "session_id": "doc2dial_2908"}
{"topic_shift": true, "utterance": "Are you aware of the different tasks that Aidan provides?", "session_id": "doc2dial_2908"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2908"}
{"topic_shift": true, "utterance": "How secure is using Aidan?", "session_id": "doc2dial_2908"}
{"topic_shift": false, "utterance": "Very secure. The Federal Student Aid handles and stores your data taken from interactions with Aidan.", "session_id": "doc2dial_2908"}
{"topic_shift": true, "utterance": "What languages does Aidan speak?", "session_id": "doc2dial_2908"}
{"topic_shift": false, "utterance": "English is currently the only language Aidan can speak.", "session_id": "doc2dial_2908"}
{"topic_shift": true, "utterance": "Will my information be shared with third parties?", "session_id": "doc2dial_2908"}
{"topic_shift": false, "utterance": "No. The Federal Student Aid will never share your information with third parties.", "session_id": "doc2dial_2908"}
{"topic_shift": true, "utterance": "How advanced is Aidan?", "session_id": "doc2dial_2908"}
{"topic_shift": false, "utterance": "Right now, Aidan is still in the early stages of development beta mode, but it continues to learn and acquire new skills.", "session_id": "doc2dial_2908"}
{"topic_shift": false, "utterance": "Can you help me with when my benefits will start?", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "Is your application is approved yet?", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "Yes, my application has been approved.", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "Then, your first Social Security benefit will be paid the sixth full month after the date we find that your disability began.", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "so for example my disability began on June 15, 2018 then when would my benefit begin?", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "Your first benefit would be paid for the month of December 2018, which would be six full month of disability.", "session_id": "doc2dial_398"}
{"topic_shift": true, "utterance": "How do I find out more information about the program?", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "You can go to the Medicare's webpage.", "session_id": "doc2dial_398"}
{"topic_shift": true, "utterance": "What are other payments that could affect my disability benefits?", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "If you receive other government benefits, such as workers' compensation, public disability benefits, or pension based on work not covered by Social Security.", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "Will my payments be reduced or not get at all if I get workers' compensation?", "session_id": "doc2dial_398"}
{"topic_shift": true, "utterance": "I do not all ready have an estimate about how much I will receive, how do I figure this out?", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "You can get it online with your personal my Social Security account or use our Benefits Calculator.", "session_id": "doc2dial_398"}
{"topic_shift": false, "utterance": "What is a loan for college?", "session_id": "doc2dial_2920"}
{"topic_shift": true, "utterance": "We have a link you can follow.", "session_id": "doc2dial_2920"}
{"topic_shift": false, "utterance": "do you need to know what to do when you receive a student loan?", "session_id": "doc2dial_2920"}
{"topic_shift": false, "utterance": "Yes, I would like to know what to do about receiving a student loan.", "session_id": "doc2dial_2920"}
{"topic_shift": false, "utterance": "With a student loan you are borrowing money to attend a college and you will have to repay the loan plus the accrued interest.", "session_id": "doc2dial_2920"}
{"topic_shift": true, "utterance": "What is financial aid officially?", "session_id": "doc2dial_2920"}
{"topic_shift": false, "utterance": "Financial Aid is money that helps you pay for college and they include grants, work-study, loans, and scholarships to help make attending college affordable.", "session_id": "doc2dial_2920"}
{"topic_shift": true, "utterance": "Is there an accessible versiion wmv for FSA video?", "session_id": "doc2dial_2920"}
{"topic_shift": false, "utterance": "Yes, you can access a wmv version.", "session_id": "doc2dial_2920"}
{"topic_shift": true, "utterance": "Where do scholarships come from?", "session_id": "doc2dial_2920"}
{"topic_shift": false, "utterance": "Many nonprofit and private organizations offer scholarships to help students pay for college and it is free money which can be based on academic merit, talent, or a particular area of study.", "session_id": "doc2dial_2920"}
{"topic_shift": true, "utterance": "Is it important to know about my repayment options?", "session_id": "doc2dial_2920"}
{"topic_shift": false, "utterance": "Yes, you should understand your repayment options so you can be successful in repaying your loan.", "session_id": "doc2dial_2920"}
{"topic_shift": false, "utterance": "Hello there. I would like to know about possible housing grants for veterans, please?", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "Hi, no problem. We offer housing grants for veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently.", "session_id": "doc2dial_1597"}
{"topic_shift": true, "utterance": "Can i get some benefit if i'm FY 2019?", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "Sure. You may be able to get up to 3 grants for a total of up to $17,130 trough the SHA grant program.", "session_id": "doc2dial_1597"}
{"topic_shift": true, "utterance": "What kind of service-connected disabilities can help me qualify for a SAH benefit?", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "Well, in that regard, you would have the following: The loss or loss of use of more than one limb; or the loss or loss of use of a lower leg along the residuals lasting effects of an organic natural disease or injury.", "session_id": "doc2dial_1597"}
{"topic_shift": true, "utterance": "ok, good to know that. Now, what happens if i need money to make changes to a family member's home that i'm living in for a small period of time?", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "Don't worry, you may be able to get a Temporary Residence Adaptation grant if you meet certain requirements.", "session_id": "doc2dial_1597"}
{"topic_shift": true, "utterance": "All right. And lets say i'm already building my permanent home, Can I get a specially adapted housing?", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "Yes, you can. If you're under that condition, and meet the requirements, you can get that grant.", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "Umm, o.k. I suppose those must be true on my part, isn't?", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "That's correct. May i ask if you own your home?", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "No, i don't.", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "Then you can get that benefit.", "session_id": "doc2dial_1597"}
{"topic_shift": false, "utterance": "Hello, what can you tell me about teacher loan forgiveness?", "session_id": "doc2dial_3380"}
{"topic_shift": true, "utterance": "If you are performing teaching service that would qualify you for teacher loan forgiveness.", "session_id": "doc2dial_3380"}
{"topic_shift": true, "utterance": "Great. What is the duration of mandatory forbearances?", "session_id": "doc2dial_3380"}
{"topic_shift": false, "utterance": "Mandatory forbearances may be granted for no more than 12 months at a time.", "session_id": "doc2dial_3380"}
{"topic_shift": false, "utterance": "Are you continuing to meet the eligibility requirements for the forbearance when your current forbearance period expires?", "session_id": "doc2dial_3380"}
{"topic_shift": false, "utterance": "Yes, probably.", "session_id": "doc2dial_3380"}
{"topic_shift": false, "utterance": "Then you may request another mandatory forbearance.", "session_id": "doc2dial_3380"}
{"topic_shift": true, "utterance": "And how do I request such a forbearance?", "session_id": "doc2dial_3380"}
{"topic_shift": false, "utterance": "Most types of forbearance are not automatic you need to submit a request to your student loan servicer, often using a form. For some types of forbearance, you must provide your student loan servicer with documentation to show that you meet the eligibility requirements for the forbearance you are requesting.", "session_id": "doc2dial_3380"}
{"topic_shift": true, "utterance": "What if I stopped paying when my forbearance is not approved?", "session_id": "doc2dial_3380"}
{"topic_shift": false, "utterance": "Then your loan will become delinquent and you may go into default.", "session_id": "doc2dial_3380"}
{"topic_shift": true, "utterance": "Are there any alternatives to this?", "session_id": "doc2dial_3380"}
{"topic_shift": false, "utterance": "Yes, you may consider income-driven repayment.", "session_id": "doc2dial_3380"}
{"topic_shift": false, "utterance": "Is there a time I would be eligible for discharge of my federal student loan?", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "Yes, you can learn about eligibility requirements of a discharge and how to apply.", "session_id": "doc2dial_3394"}
{"topic_shift": true, "utterance": "What is the discharge criteria?", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "Do you have William D. Ford Federal Direct Loan, Federal Family Education Loan, or Federal Perkins Loans?", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "Were you on an approved leave of abscence when your school closed?", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "No, I wasn't on an approved leave of abscence.", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "Did your school close within 120 days after you withdrew?", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "No, my school did not close.", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "Then you are not eligible for a 100% discharge of your Federal Loans.", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "What is the criteria of a discharge then?", "session_id": "doc2dial_3394"}
{"topic_shift": true, "utterance": "When will I be able to get a discharge for a closed school?.", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "There are certain requirements you have to meet and you must apply for the discharge.", "session_id": "doc2dial_3394"}
{"topic_shift": false, "utterance": "I need to know about Veterans Group Life Insurance (VGLI)", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "With Veterans Group Life Insurance VGLI ,s [3] you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums .s   [4] Find out if you qualify for VGLI and how to manage your coverage .", "session_id": "doc2dial_1583"}
{"topic_shift": true, "utterance": "Am I eligible for Veterans Group Life Insurance?", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "You:Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "You:Had SGLI while you were in the military and you re within 1 year and 120 days of being released from an active - duty period of 31 or more days?", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "Are within 1 year and 120 days of retiring or being released from the Ready Reserves or National Guard?", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "Are within 1 year and 120 days of assignment to the Individual Ready Reserves IRR of a branch of service?", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "Are within 1 year and 120 days of being put on the Temporary Disability Retirement List TDRL?", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "You are not able to get VGLI", "session_id": "doc2dial_1583"}
{"topic_shift": false, "utterance": "I want to get a better understanding on co-signing for an IDR", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "A co-signer is the spouse of an applicant who initiated an Income-Driven Repayment Plan Request", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "Are you a co-signer on an IDR plan?", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "no, but I might be", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "what will I need if I'm ready to co-sign?", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "If the IDR applicant completed an Income-Driven Repayment Plan Request that was not part of a Direct Consolidation Loan Application, he or she will click on \"Income-Driven Repayment Plan Requests\" under \"My Loan Documents\" to locate and provide you with the Reference Number you need.", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "what if it is a direct consolidation loan?", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "If the applicant  completed an Income-Driven Repayment Plan Request as part of a Direct Consolidation Loan Application, he or she will click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate and provide you with the Co-sign Code you need.", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "and it is the same place to sign in for both?", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "Yes, you log in to the Co-sign Income-Driven Repayment IDR Plan Request", "session_id": "doc2dial_2934"}
{"topic_shift": true, "utterance": "can either one of us do it?", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "The spouse of an applicant who initiated an Income-Driven Repayment Plan Request should be the one to complete it.", "session_id": "doc2dial_2934"}
{"topic_shift": false, "utterance": "Hey, good evening. Can you talk me about the process behind a complaint against a inspection station?", "session_id": "doc2dial_2263"}
{"topic_shift": true, "utterance": "Has a complaint been filed against you?", "session_id": "doc2dial_2263"}
{"topic_shift": false, "utterance": "No, thankfully no.", "session_id": "doc2dial_2263"}
{"topic_shift": false, "utterance": "Are you asking about this because you have a unresolved complaint then?", "session_id": "doc2dial_2263"}
{"topic_shift": false, "utterance": "No, i'm not asking for that neither.", "session_id": "doc2dial_2263"}
{"topic_shift": true, "utterance": "You know, it doesn't matter. Look, please clarify me something. Lets say there's a process and i get some penalties from the judge. What should i do there then?", "session_id": "doc2dial_2263"}
{"topic_shift": false, "utterance": "Most important thing there is that your actions have to be aimed to not lose your operating privileges. So, best advice is to pay any fines and penalties imposed by a judge. In any case, you get a notification letter from DMV shortly after the process.", "session_id": "doc2dial_2263"}
{"topic_shift": true, "utterance": "And it happens similarly when it is about a unresolved complaint?", "session_id": "doc2dial_2263"}
{"topic_shift": false, "utterance": "Not quite. In that scenario, your case would be sent to an Automotive Facilities Inspector for a formal investigation. When that happens, is advisable to cooperate fully with DMV's inquiries.", "session_id": "doc2dial_2263"}
{"topic_shift": true, "utterance": "I guess there could be a chance to just pay up and be free of furhter process, isn't?", "session_id": "doc2dial_2263"}
{"topic_shift": false, "utterance": "Well, yes. You can get the chance to admit your charges and then pay a specified monetary amount. If the waiver is accepted, then no hearing is required.", "session_id": "doc2dial_2263"}
{"topic_shift": false, "utterance": "I want to apply for my retirement benefits and need a little extra help", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "The easiest and quickest way would be to apply online", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "but you can also call. Will you be needing the number for people that are deaf or hard of hearing?", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "You can call us at TTY 1-800-325-0778.", "session_id": "doc2dial_603"}
{"topic_shift": true, "utterance": "thanks, does Social Security do direct deposit if I get benefits?", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "Yes, bring your bank information so you can sign up for Direct Deposit .If you do not have a bank account you can sign up for the Direct Express card program .", "session_id": "doc2dial_603"}
{"topic_shift": true, "utterance": "are there other legit places where I can get retirement benefits help?", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "Yes,\u00a0 the Benefit Eligibility Screening Tool BEST ,can help identify other Social Security programs for which you may be eligible . there is The Employee Benefit Research Institute. Also the Ballpark E$timator, this calculator helps you get a basic idea of how much you need to save before you retire .", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "anything for help with pensions you don't have anymore and retirement?", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "If your pension plan was terminated, you may be able to use the PBGC's Find an Unclaimed Pension tool to find out if you have unclaimed benefits.", "session_id": "doc2dial_603"}
{"topic_shift": true, "utterance": "and what should I have with me when I apply for retirement benefits?", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "You need to supply the information we need to approve your application for benefits. You will need Form SSA-1 Information so we can help you", "session_id": "doc2dial_603"}
{"topic_shift": false, "utterance": "What do my documents need to reflect in order to get a replacement social security card?", "session_id": "doc2dial_165"}
{"topic_shift": true, "utterance": "Your documents need to reflect your proof of citizenship.", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "Have you already established proof of your citizenship with us?", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "Yes, I have already confirmed this.", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "We would need to see proof of U.S. citizenship such as a U.S. birth certificate or a U.S. passport.", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "Do the documents have to be current?", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "Yes, in order for us to accept the documentation it must be current and not expired.", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "What forms of proof can I use to verify my identity?", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "You may use a U.S. driver's license, a U.S. passport, or a state issued ID card.", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "What happens if I don't have any of these forms of identification?", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "If you don't possess any of these id's, we will ask to see other documents that are current and that can verify your name, date of birth, and preferably a recent photo.", "session_id": "doc2dial_165"}
{"topic_shift": true, "utterance": "Can I turn in copies of the documents?", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "No, we must have the original documents. We cannot accept photocopies or notarized copies.", "session_id": "doc2dial_165"}
{"topic_shift": false, "utterance": "Hello, I would like to know what happens if I receive a traffic ticket in another state?", "session_id": "doc2dial_2505"}
{"topic_shift": true, "utterance": "was the violation carried out in motion?", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "Your New York State driver's license will be suspended if you do not respond to a ticket for a traffic violation in any state except Alaska, California, Michigan, Montana, Oregon, or Wisconsin. Your license will remain suspended until you respond to the ticket.", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "Does the New York State DMV record convictions out of state?", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "The New York State DMV does not record out-of-state convictions for traffic violations by New York State noncommercial licensed drivers, except for traffic offenses committed in the provinces of Ontario and Quebec in Canada.", "session_id": "doc2dial_2505"}
{"topic_shift": true, "utterance": "What happens if the offender is under 21 years old?", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "If you are under the age of 21 when you commit an out-of-state alcohol or drug related driving violation and are convicted of the violation, your New York State driver's license will be revoked for at least one year", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "What if you have a previous alcohol or drug related driving conviction?", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "Your license will be revoked for at least one year or until the age of 21, whichever is longer.", "session_id": "doc2dial_2505"}
{"topic_shift": true, "utterance": "And what happens to the license when there are convictions for criminal negligence, murder or assault?", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "The New York State DMV records out-of-state convictions of any New York driver for criminal negligence, manslaughter, or battery, resulting from the operation of a motor vehicle and resulting in death. As a result of any of these convictions, your New York State driver's license will be revoked.", "session_id": "doc2dial_2505"}
{"topic_shift": false, "utterance": "What benefits can I apply for online?", "session_id": "doc2dial_171"}
{"topic_shift": true, "utterance": "Do you meet criteria to apply for retirement, disability benefits or just medicare online?", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "Yes, I meet the criteria to apply for benefits online.", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "You can then complete your application online and you will have to agree to our terms of service agreement and create a log in to your personal account.", "session_id": "doc2dial_171"}
{"topic_shift": true, "utterance": "What are survivor benefits?", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "You can use our survivors planners to learn how your family members will be protected.", "session_id": "doc2dial_171"}
{"topic_shift": true, "utterance": "Why do I need to use the planners?", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "The planners will help you better understand your Social Security protection as you plan for the future.  Use the benefit calculator to get estimates of benefits.", "session_id": "doc2dial_171"}
{"topic_shift": true, "utterance": "How will i receive information?", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "You will receive certain information on how to contact us by pone or to schedule an appointment.", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "What happens if not able to process my request?", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "You will then receive information on how to contact us by phone or make an appointment.", "session_id": "doc2dial_171"}
{"topic_shift": true, "utterance": "How do I find out how much I might get for survivors or disability benefits?", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "You can use one of our benefit calculators for future retirement, disability, and survivors benefits.", "session_id": "doc2dial_171"}
{"topic_shift": false, "utterance": "Hey there. I need some information about convictions for assault and how they affect my license.", "session_id": "doc2dial_2511"}
{"topic_shift": true, "utterance": "Of course. The New York State DMV records the out-of-state convictions of any New York driver for criminal negligence, homicide, or assault, which arise out of the operation of a motor vehicle and which results in death.", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "Do you want to know what this means for your license?", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "No, I can imagine. I'm afraid I'll lose my license, especially since I depend on it.", "session_id": "doc2dial_2511"}
{"topic_shift": true, "utterance": "I had problems with alcohol and driving before, does this mean my license is gone?", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "Yes, your license will be revoked for at least one year or until the age of 21, whichever is longer.", "session_id": "doc2dial_2511"}
{"topic_shift": true, "utterance": "Wonderful, FML. What if I fail to answer a moving violation in NY?", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "Drivers from any state, except those from the six states listed above, will have their driver licenses suspended in their own state for failure to answer a moving violation in New York State.", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "Well, for how long will my license be suspended? I don't know why I am even asking, my license is going to be revoked anyway.", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska, California, Michigan, Montana, Oregon or Wisconsin. Your license will remain suspended until you answer the ticket.", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "But wait, what if all this happened OUTSIDE of NY?", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "he New York State DMV does not record out-of-state convictions of moving traffic violations of New York State non-commercial licensed drivers, except for traffic offenses committed in the provinces of Ontario and Quebec in Canada.", "session_id": "doc2dial_2511"}
{"topic_shift": false, "utterance": "help me with insurance claims", "session_id": "doc2dial_1018"}
{"topic_shift": true, "utterance": "Is this about a VA decision review? if it is than please Mark your calendar because you have 1 year from the date on your decision to request a decision review .", "session_id": "doc2dial_1018"}
{"topic_shift": false, "utterance": "that is what I am here for", "session_id": "doc2dial_1018"}
{"topic_shift": false, "utterance": "Okay, it's important that you know that you have 1 year from the date on your decision to request a decision review .", "session_id": "doc2dial_1018"}
{"topic_shift": true, "utterance": "noted, now what if I have evidence that I want to submit after the Board's decision?", "session_id": "doc2dial_1018"}
{"topic_shift": false, "utterance": "If you disagree with the Board's decision and have new and relevant evidence that supports your case you can file a Supplemental Claim .You can also appeal to the U.S. Court of Appeals for Veterans Claims .", "session_id": "doc2dial_1018"}
{"topic_shift": true, "utterance": "ok, what if I want to have a senior reviewer look at my case. can you give me some info on that ?", "session_id": "doc2dial_1018"}
{"topic_shift": false, "utterance": "With a senior reviewer you are asking for another review of the same evidence . A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error . You can learn how to request a Higher - Level Review from a senior reviewer.", "session_id": "doc2dial_1018"}
{"topic_shift": true, "utterance": "Is one of my options going to court?", "session_id": "doc2dial_1018"}
{"topic_shift": false, "utterance": "Yes, you also have the option to bring an action in a United States district court . You have 6 years to bring such an action after accrual of the right for which the claim is made . You may want to speak with an attorney about this option .", "session_id": "doc2dial_1018"}
{"topic_shift": true, "utterance": "can I ask about filing a supplemental claim?", "session_id": "doc2dial_1018"}
{"topic_shift": false, "utterance": "When you choose to file a Supplemental Claim you are adding new evidence that supports your case or identifying evidence for review .A reviewer will determine whether the new evidence changes the decision .", "session_id": "doc2dial_1018"}
{"topic_shift": false, "utterance": "I need some graduated license law info for a driver younger than 18 with a learners permit", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license (Class DJ, MJ or DJMJ).", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "Did you need information on what happens if you don't comply with theses restrictions?", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "Your junior learner permit or junior driver license could be suspended or revoked for 60 days if you don't comply with the restrictions.", "session_id": "doc2dial_2277"}
{"topic_shift": true, "utterance": "Can I use my Pennsylvania learner permit to drive in New York?", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "Yes, but you must obey any restrictions imposed by the state that issued your permit and any New York State rules in place.", "session_id": "doc2dial_2277"}
{"topic_shift": true, "utterance": "what are some of the restrictions in NY?", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "The restrictions depend on whether you have a junior learner permit or a junior driver license, and where and when you will be driving in New York State", "session_id": "doc2dial_2277"}
{"topic_shift": true, "utterance": "Would you like more information on the regions that will affect your driving restrictions?", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "yes, I'm in Buffalo is that part of anything?", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "Your driving privileges will depend on what was set for Upstate New York which is defined as any county north of the NYC border", "session_id": "doc2dial_2277"}
{"topic_shift": true, "utterance": "how do I change my jr license to a senior license?", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "bring your junior license and the Student Certificate of Completion that you received from your instructor to any DMV office", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "what if I never change my junior license to a senior license?", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "you are subject to the restrictions for junior drivers until you are age 18 , even if you carry the completion certificate with you", "session_id": "doc2dial_2277"}
{"topic_shift": false, "utterance": "Am I able to get a social security benefit verification letter?", "session_id": "doc2dial_617"}
{"topic_shift": true, "utterance": "Yes, you can get a verification letter, do you have access to the internet?", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "Yes, I have internet access.", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "Would you like more information on how to retrieve the letter online?", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "Yes, I would like to know how to do it online, that would be great.", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "You just need to log in to My Social Security to get instant access to your benefit verification letter.", "session_id": "doc2dial_617"}
{"topic_shift": true, "utterance": "Is there a special number I can call if I am hard of hearing?", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "Yes, you can call us toll-free at 1-800-325-0778 between 7am and 7pm Monday through Friday.", "session_id": "doc2dial_617"}
{"topic_shift": true, "utterance": "What is the purpose of a social security benefit verification letter?", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "This letter serves as proof of your retirement, disability, SSI, or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received SSI.", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "Can I use it as proof that I have never received Social Security benefits?", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "Yes, you can.", "session_id": "doc2dial_617"}
{"topic_shift": false, "utterance": "can you show me how much of a Perkins loan we can get canceled if we fit a criteria", "session_id": "doc2dial_3169"}
{"topic_shift": true, "utterance": "Did you want to look at a Perkins loan cancellation chart?", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "Yes I will look at it later but I have more questions?", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "Did you have any other questions on the chart before we move on?", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "will it tell us the cancellation rates?", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "Yes, it will show rates and note when they are different", "session_id": "doc2dial_3169"}
{"topic_shift": true, "utterance": "who do we contact to look into a loan deferment?", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "Contact your college or your college\u2019s Perkins Loan servicer for information on applying for deferment.", "session_id": "doc2dial_3169"}
{"topic_shift": true, "utterance": "can I apply for a cancellation anywhere they do business?", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "The application for the cancellation of a Perkins Loan must be made to the school that made the loan or to the school\u2019s Perkins Loan servicer.", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "so they will know what to do?", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "Yes, the school or its servicer can provide forms and instructions specific to your type of cancellation.", "session_id": "doc2dial_3169"}
{"topic_shift": false, "utterance": "I wanted to look into the VA's tech classes", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "Do you want to gain computer experience to start or advance your career in the high-technology industry?", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "no, just need info for now", "session_id": "doc2dial_1756"}
{"topic_shift": true, "utterance": "What do I need to take these classes?", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "You must not be on active duty.  Is this true for you?", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "No, I'm active duty", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "At this time you are not eligible for the VET TEC program.", "session_id": "doc2dial_1756"}
{"topic_shift": true, "utterance": "but if I was eligible then what kind of help would I get?", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "If you were eligible for VET TEC you could get tuition for a full-time high-tech training program, and money for housing during your training", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "so what kind of housing money would I get for going to classes?", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "The housing stipend would be equal to the monthly military Basic Allowance for Housing for an E-5 with dependents. This is based on the zip code where you attend your training.", "session_id": "doc2dial_1756"}
{"topic_shift": false, "utterance": "Hello i would like to get information about Master Promissory Note (MPN) for graduate students", "session_id": "doc2dial_3141"}
{"topic_shift": false, "utterance": "The MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education, it also explains the terms and conditions of your loan. Graduate / professional students may be eligible for both unsubsidized direct loans and direct PLUS loans, which have different MPNs.", "session_id": "doc2dial_3141"}
{"topic_shift": true, "utterance": "What I need?", "session_id": "doc2dial_3141"}
{"topic_shift": false, "utterance": "first thing is verified username and password FSA ID", "session_id": "doc2dial_3141"}
{"topic_shift": true, "utterance": "and can you receive more than one loan?", "session_id": "doc2dial_3141"}
{"topic_shift": false, "utterance": "You can receive more than one loan under an MPN over a period of up to 10 years to pay your educational costs, as long as the school is authorized to use the MPN in this way and decides to do so.", "session_id": "doc2dial_3141"}
{"topic_shift": true, "utterance": "and for unsubsidized loans?", "session_id": "doc2dial_3141"}
{"topic_shift": false, "utterance": "Use this MPN for unsubsidized direct loans available to eligible graduate / professional students. You may also need to complete an MPN for Direct PLUS loans.", "session_id": "doc2dial_3141"}
{"topic_shift": true, "utterance": "And what do I use for direct PLUS loans?", "session_id": "doc2dial_3141"}
{"topic_shift": false, "utterance": "Use this MPN for direct PLUS loans available to eligible graduate / professional students. You may also need to complete an MPN for unsubsidized direct loans.", "session_id": "doc2dial_3141"}
{"topic_shift": true, "utterance": "Who should complete this?", "session_id": "doc2dial_3141"}
{"topic_shift": true, "utterance": "Do you want to do it in just 30 minutes?", "session_id": "doc2dial_3141"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3141"}
{"topic_shift": false, "utterance": "I need to find out about medicare health insurance coverage", "session_id": "doc2dial_3627"}
{"topic_shift": true, "utterance": "Medicare is  health insurance program for people age 65 or older", "session_id": "doc2dial_3627"}
{"topic_shift": true, "utterance": "When can I start my lifetime benefits?", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "At  any point from age 62 up until age 70 .", "session_id": "doc2dial_3627"}
{"topic_shift": true, "utterance": "What if I apply for medicare only what are my options?", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "you need to be sure that you understand how waiting until later will affect", "session_id": "doc2dial_3627"}
{"topic_shift": true, "utterance": "When I appy for medicare should I sign up for medical insurance part B?", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "You will be asked if you want to enroll in Medical insurance Part B . when you sign up for medicare", "session_id": "doc2dial_3627"}
{"topic_shift": true, "utterance": "When is the special enrollment period?", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "Any month you remain covered under the group health plan and you  employment continues. or The 8-month period that begins with the month after your group health plan coverage  ends", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "How do I qualify for special enrollment period?", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "If you are age 65 or older and your medical insurance coverage is under a group health plan based on your current employment", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "ok yes I am age 65", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "You may not need to applyfor Medicare supplementary medical insurance Part B at age 65", "session_id": "doc2dial_3627"}
{"topic_shift": false, "utterance": "What documents do I need to get a social security card?", "session_id": "doc2dial_159"}
{"topic_shift": true, "utterance": "Proof of U.S. citizenship", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "We can accept documents such as certificate of birth in U.S. If for a Foreign Born U.S. Citizen child you must present your child's foreign birth certificate If not you havie to get it to us in 10 days", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "What other documents do you consider for a foreing born child?", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "What if I do not have a specific document?", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "we will ask to see other documents and any documents submitted must be current , not expried and show you name date of birth or age a preferably a recent photograph", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "What can I show as proof of identity?", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "U.S. driver 's license or State - issued non - driver identification card  are acceptable", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "What if my child lived outside the united states for an extended period?", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "a current or previous passport  or school and/or employment record are accepted", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "What if a document is not available?", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "we may accept the child 's  State - issued non - driver 's identification card or Adoption decree", "session_id": "doc2dial_159"}
{"topic_shift": false, "utterance": "hello a question If I remove a vehicle from the road, can I keep my photo or my professional license plates?", "session_id": "doc2dial_2539"}
{"topic_shift": true, "utterance": "Yes. You can store your photograph or professional license plates in most DMV offices.", "session_id": "doc2dial_2539"}
{"topic_shift": false, "utterance": "Do you want to know what to do to register the vehicle again, or to use your stored photo or professional license plates to register another vehicle?", "session_id": "doc2dial_2539"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2539"}
{"topic_shift": true, "utterance": "and what is the cost of the plates?", "session_id": "doc2dial_2539"}
{"topic_shift": false, "utterance": "Our image and our professional dishes have a variety of prices. You can explore the styles available using the categories above to find detailed pricing information on the plate that interests you.", "session_id": "doc2dial_2539"}
{"topic_shift": true, "utterance": "and where do I have to leave my badge?", "session_id": "doc2dial_2539"}
{"topic_shift": false, "utterance": "You can store your photo or professional license plates in most DMV offices. Find a DMV office.", "session_id": "doc2dial_2539"}
{"topic_shift": true, "utterance": "What information is there about the new image plate developed for a group or organization?", "session_id": "doc2dial_2539"}
{"topic_shift": false, "utterance": "A packet of detailed information about the custom plate image plate development program, including the MV-415 pdf custom plate development application is available here.1. Professional license plates do not entitle you to any special parking privileges unless the city, town or village where you park your vehicle has granted you such privileges. For more information, contact your local police or parking enforcement agency, or the agency responsible for parking regulations.", "session_id": "doc2dial_2539"}
{"topic_shift": false, "utterance": "What if my registration is in the first year of a two-year registration?", "session_id": "doc2dial_2539"}
{"topic_shift": false, "utterance": "You must submit a Request for Refund or Fee Paid for Motor Vehicle Registrations and Driver's Licenses pdf MV-215 to request a refund of the fee balance. A $ 1.00 processing fee is subtracted from your refund. You will not receive a refund if the registration expires in less than a year.", "session_id": "doc2dial_2539"}
{"topic_shift": false, "utterance": "can you give me details of How we assess and verify your income to determine eligibility and copays", "session_id": "doc2dial_1030"}
{"topic_shift": true, "utterance": "How does VA determine whether I'll need to pay copays based on my income?", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_1030"}
{"topic_shift": true, "utterance": "want to know How we assess and verify your income to determine eligibility and copays", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "as I qualify for VA enhanced health care eligibility status", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "you wo n't need to provide your income information", "session_id": "doc2dial_1030"}
{"topic_shift": true, "utterance": "If your review shows that my income is still above our limits", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "Does VA verify the information I provide?", "session_id": "doc2dial_1030"}
{"topic_shift": true, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "We ll receive your income information from the IRS and the SSA each year to confirm that you re still eligible for free VA health care . We ll contact you only if this information changes your eligibility or copay requirements", "session_id": "doc2dial_1030"}
{"topic_shift": true, "utterance": "provide information for 2018", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "we ll verify it in July of 2019", "session_id": "doc2dial_1030"}
{"topic_shift": false, "utterance": "Hello. I was wondering how to upload evidence, for my disability claim.", "session_id": "doc2dial_1024"}
{"topic_shift": false, "utterance": "Have you filed a claim for disability compensation?", "session_id": "doc2dial_1024"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_1024"}
{"topic_shift": true, "utterance": "Does your page have any information about the claim tracking tool? I'm a bit confused when it comes to using it.", "session_id": "doc2dial_1024"}
{"topic_shift": false, "utterance": "Yes, you can find out how to sign in to use this tool on our page.", "session_id": "doc2dial_1024"}
{"topic_shift": true, "utterance": "Great. But what happens if I can't provide any evidence?", "session_id": "doc2dial_1024"}
{"topic_shift": false, "utterance": "In that case we may make a decision on your claim earlier.", "session_id": "doc2dial_1024"}
{"topic_shift": true, "utterance": "Do I need any additional forms for my claim?", "session_id": "doc2dial_1024"}
{"topic_shift": false, "utterance": "Yes. In some cases, you may need to turn in one or more additional forms to support your disability claim.", "session_id": "doc2dial_1024"}
{"topic_shift": true, "utterance": "Thanks, I'll look for details on your page. By the way, I've been to a health care provider that doesn't work with you for my treatment. Does that mean I need to take additional steps?", "session_id": "doc2dial_1024"}
{"topic_shift": false, "utterance": "Yes, you'll need to upload copies of all medical records that can provide information about the disability you're claiming.", "session_id": "doc2dial_1024"}
{"topic_shift": true, "utterance": "One final question, if I may. What are these disability benefits questionnaires good for?", "session_id": "doc2dial_1024"}
{"topic_shift": false, "utterance": "You can help speed up your claim by using Disability Benefits Questionnaires. These forms ask for specific information we need to determine a disability rating for different medical conditions. You can help to make sure that our ratings specialists have exactly what they need to make a decision on your claim by asking your VA or non-VA community health care provider to fill out one or more DBQs.", "session_id": "doc2dial_1024"}
{"topic_shift": false, "utterance": "what can you tell me aboutDisability Benefits | Apply For A Child (Under Age 18)", "session_id": "doc2dial_3633"}
{"topic_shift": true, "utterance": "To apply for a child?", "session_id": "doc2dial_3633"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3633"}
{"topic_shift": false, "utterance": "You will need to complete an Application for Supplemental Security Income SSI AND a Child Disability Report . The report collects information about the child 's disabling condition and how it affects his / her ability to function", "session_id": "doc2dial_3633"}
{"topic_shift": true, "utterance": "If Applying for a child (under 18) what are the steps for Disability Benefits", "session_id": "doc2dial_3633"}
{"topic_shift": false, "utterance": "FILL OUT the online Child Disability Report . At the end of the report ,s [15] we will ask you to sign a form that gives the child 's doctor permission to give us information about his / her disability .", "session_id": "doc2dial_3633"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_3633"}
{"topic_shift": false, "utterance": "Please contact us by phone or in person to schedule an appointment to complete the SSI application", "session_id": "doc2dial_3633"}
{"topic_shift": false, "utterance": "To apply for a child", "session_id": "doc2dial_3633"}
{"topic_shift": false, "utterance": "The report collects information about the child 's disabling condition and how it affects his / her ability to function", "session_id": "doc2dial_3633"}
{"topic_shift": true, "utterance": "If i do not want to do this report online or i need help", "session_id": "doc2dial_3633"}
{"topic_shift": false, "utterance": "you can call us toll - free at 1 - 800 - 772 - 1213", "session_id": "doc2dial_3633"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3155"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3155"}
{"topic_shift": true, "utterance": "O.k i'll make sure to check that out. This is a silly question but, Do i have to keep the grades up all the time to keep the aid?", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "Of course. That eligibility criteria that was applied when you requested that aid, needs to be kept through all the time you receive the funds.", "session_id": "doc2dial_3155"}
{"topic_shift": true, "utterance": "Oh, O.k Sorry, i just wanted to be sure. In any case, i don't need to renew anything after i got the aid, don't i?", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "Did you fill a FAFSA form when you requested your aid?", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "No, i didn't filled one of those.", "session_id": "doc2dial_3155"}
{"topic_shift": false, "utterance": "Let me know more about VA benefits you can get while attending school out of the U.S.", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "Are you planning to study in a foreign school?", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "We can help you find out how you can use VA benefits to cover your tuition and fees", "session_id": "doc2dial_1742"}
{"topic_shift": true, "utterance": "and how do I get this tuition help?", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "You can get education benefits if you meet all of the requirements", "session_id": "doc2dial_1742"}
{"topic_shift": true, "utterance": "and if I meet the requirements I can go to any school I want or are only a few in the program?", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "We accept degrees from schools in foreign countries that are similar to degrees granted by accredited U.S. colleges and universities. \u201cAccredited\u201d means that a group of experts has confirmed the school meets certain recognized quality standards.", "session_id": "doc2dial_1742"}
{"topic_shift": true, "utterance": "can you give me the requirements to get approved?", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "Okay.  Are you eligible for or already get VA educational assistance as a Veteran , service member , Reservist , or qualified dependent?", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "yes, I should be eligible through the Army", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "Have we approved the program you want to get into?", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "No, I haven't even looked into that yet", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "You did not meet all the requirements to get an education benefit.", "session_id": "doc2dial_1742"}
{"topic_shift": false, "utterance": "i was wondering if i could get some more information about the hearing process?", "session_id": "doc2dial_1971"}
{"topic_shift": true, "utterance": "sure, the DMV is the petitioner and the complainant may be a witness and the complainant may be a witness. you are entitled to an attorney and to bring that attorney to the hearing. `", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "would you like me to explain more about the hearing process?", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "yes please, what happens at the end of the hearing?", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "at the end of the hearing there may differences in terms of results. wou;d you like to hear more?", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "yes please, what do you mean by differences in terms of results?", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "some ALJs may sustain or impose civil penalties. if the ALJ imposes civil penalties, you must pay all fines and penalties in order to prevent the loss of your operating privileges. you will receive a letter from the DMV shortly after the hearing", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "What happens to my business?", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "if you pay the fine you will be allowed to return to work and business will be running after compliance.", "session_id": "doc2dial_1971"}
{"topic_shift": true, "utterance": "What happens if there is no action at the hearing?", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "you may be offered the opportunity to pay restitution to the consumer or have the penalty reduced depending on the result of the hearing", "session_id": "doc2dial_1971"}
{"topic_shift": true, "utterance": "what happens if there is action at the hearing?", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "it depends on the situation, but the ALJ may sustain all, some, or none of the charges", "session_id": "doc2dial_1971"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_818"}
{"topic_shift": true, "utterance": "for US Citizenship?", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "What happens if I don't present the birth certificate?", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "if you do not have a birth certificate we will consider other documents such as your child's passport or a document issued by DHS as evidence of your child's age.", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "ask for the US passport?", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "we can accept certain documents as proof of US citizenship including the US passport", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "What if I don't have one of these specific documents?", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "and the US Passport?", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "and how do I do if my son lived outside the United States for a long time?", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "you can present a current or previous passport", "session_id": "doc2dial_818"}
{"topic_shift": false, "utterance": "I would like to learn more about the VR&E reemployment track.", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "Are you a Veteran?", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "Yes, I am. I've served my country for a long time.", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "In that case you're protected under the Uniformed Services Employment and Reemployment Rights Act USERRA. This means you can't be disadvantaged in your civilian career because of your service.", "session_id": "doc2dial_3800"}
{"topic_shift": true, "utterance": "Can this help me to return to my former job?", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for help if you re a Veteran with a service-connected disability and you meet all of the requirements.", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "What are the requirements?", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "Do you have an employment barrier or handicap?", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "No, I don't have a handicap.", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "I'm afraid you don't meet the requirements then.", "session_id": "doc2dial_3800"}
{"topic_shift": true, "utterance": "Well, that's a bummer. But what if I did have a disability?", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "In that case the Vocational Rehabilitation and Employment VR&E Reemployment track can help your employer accommodate your needs. Your Vocational Rehabilitation Counselor VRC can provide a full range of rehabilitation services, and can refer you directly to the Department of Labor to begin the process.", "session_id": "doc2dial_3800"}
{"topic_shift": true, "utterance": "I see. What if I get diagnosed with a disability and I do meet that requirement?", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "Then we'll invite you to an orientation session at your nearest VA regional benefit office.", "session_id": "doc2dial_3800"}
{"topic_shift": false, "utterance": "hi i need help about Camp Lejeune water pollution health problems", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "served at Marine Corps Base Lejeune Base Camp or Marine Corps MCAS New River Air Station in North Carolina?", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "Do you have a qualified service at Camp Lejeune and a current diagnosis?", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "What is the scientific and medical evidence that results from this fact?", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "Scientific and medical evidence has shown an association between exposure to these pollutants during military service and the development of certain diseases later on.", "session_id": "doc2dial_3814"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "Did you serve at Camp Lejeune or MCAS New River for at least 30 cumulative days from August 1953 to December 1987?", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "received a dishonorable discharge when they separated from the military?", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "because you don't meet all the requirements, you may not be able to get disability benefits", "session_id": "doc2dial_3814"}
{"topic_shift": false, "utterance": "I would like to know what the hearing process is like, please", "session_id": "doc2dial_1965"}
{"topic_shift": true, "utterance": "You have the right to hire a lawyer and take him to the hearing. The DMV is the petitioner in this case and the plaintiff can witness the case.", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "What can the ALJ do at the hearing?", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "The ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties.", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "Can I appeal?", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "Yes, you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination AA-33A, which must be accompanied by the appropriate filing fee.", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "What happens if I am revoked?", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "If you are revoked, you must surrender all supplies and cease to operate.", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "And what if the ALJ only imposes civil penalties?", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "To prevent the loss of your operating privilege, you must pay all fines and penalties and you will receive a letter from DMV after the hearing.", "session_id": "doc2dial_1965"}
{"topic_shift": false, "utterance": "Hello I would like to get information about the Direct Parent PLUS Loan Application William D. Ford", "session_id": "doc2dial_3182"}
{"topic_shift": true, "utterance": "want to know What is a direct PLUS parent loan application?", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3182"}
{"topic_shift": true, "utterance": "Would you like to apply for a PLUS loan?", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "the first thing to do is LOG IN TO GET STARTED", "session_id": "doc2dial_3182"}
{"topic_shift": true, "utterance": "What do I have to do to receive the Direct PLUS Loan?", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "Before you can receive a Direct PLUS Loan, you must complete a Direct PLUS promissory note Master Promissory Direct PLUS Loan MPN, which explains all the terms and conditions of Direct PLUS loans and constitutes your legally binding agreement to pay all Direct PLUS loans that receive under the Direct PLUS MPN loan.", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "and when can I complete the Direct PLUS Loan MPN?", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "You will have the opportunity to complete the Direct PLUS Loan MPN after completing the Direct PLUS Loan Application.", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "and can the funds be used for other things?", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "The Direct PLUS Loan Application allows you to authorize the school to use your loan funds to satisfy other charges related to education after tuition and fees have been paid, and room and board.", "session_id": "doc2dial_3182"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_824"}
{"topic_shift": true, "utterance": "want to get citizenship", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "You have not yet established your child's US citizenship with us?", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "Can I verify my identity with the state issued Non-Driver Identification Card?", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "yes you can verify with your state issued Non-Driver Identification Card", "session_id": "doc2dial_824"}
{"topic_shift": true, "utterance": "and if the document is expired?", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "All documents must be current, not expired.", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "and can I submit copies of the document?", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "You must present original documents or copies certified by the agency that issued them.", "session_id": "doc2dial_824"}
{"topic_shift": true, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "In that case you can verify your identity with the US Passport.", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "What if I don't have an ID in my child's name?", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "in that case we can accept an unexpired ID in your child's new name, as long as we can properly establish your child's identity in our registries", "session_id": "doc2dial_824"}
{"topic_shift": false, "utterance": "can you give me details of Exposure through Project 112 or Project SHAD", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "If you were a part of chemical and biological warfare testing through Project 112 or Project Shipboard Hazard and Defense SHAD ,", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1795"}
{"topic_shift": true, "utterance": "if I have any information that can help to demonstrate that it was part of them", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "including whether you may have been part of them or contact the Department of Defense at 800 - 497 - 6261", "session_id": "doc2dial_1795"}
{"topic_shift": true, "utterance": "What can I do if I can be at risk of certain diseases?", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "The Department of Defense s Deseret Test Center in Fort Douglas , Utah , conducted this testing , which took place aboard ships and on land in various locations from 1962 to 1974 .", "session_id": "doc2dial_1795"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "Veteranss and Qualified survivors", "session_id": "doc2dial_1795"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "You were part of Projects 112 or SHAD testing from 1962 to 1974", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "No, you may be able to get the benefits if you do not meet the requirements", "session_id": "doc2dial_1795"}
{"topic_shift": false, "utterance": "Does VADIP provide dental insurance to veterans?", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Yes, the VA Dental Insurance Program VADIP offers discounted private dental insurance for Veterans who meet certain requirements.", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Can family members be included in this program too?", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Yes, family members of veterans may be on the program as well.", "session_id": "doc2dial_3828"}
{"topic_shift": true, "utterance": "Are there certain requirements for being eligible for VADIP?", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Yes there are, if you meet at least one of the following requirements you are eligible.", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Are at least one of the requirements applicable to you?", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Can you tell me what the requirements are?", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Yes, I'll ask you each one. Are you a veteran who is enrolled in VA health care?", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Yes, I already enrolled in VA health care.", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Can you tell me where VADIP provides coverage, because I travel a lot.", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "VADIP provides coverage throughout the United States and its territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Commonwealth of the Northern Mariana Islands.", "session_id": "doc2dial_3828"}
{"topic_shift": true, "utterance": "Is there a number I can call if I have more questions later on?", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Is it for questions pertaining to Delta Dental?", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "Yes, I am interested in learning more about Delta Dental.", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "For more information about Delta Dental, call 855-370-3303.", "session_id": "doc2dial_3828"}
{"topic_shift": false, "utterance": "I wanted to learn more about the GI Bill", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "VA education benefits can help you pay your tuition, pick out a school, choose a career, and more.  We can help you learn about GI Bill eligibility requirements and find out if you can get these benefits.", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "who can get the benefits?", "session_id": "doc2dial_1781"}
{"topic_shift": true, "utterance": "and can I get benefits from the post 9/11 GI Bill?", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "You may be able to get benefits through the Post-9/11 GI Bill if you have served on active duty for at least 90 days, whether continuous or interrupted, after September 10, 2001. We can help you learn more about the Post-9/11 GI Bill", "session_id": "doc2dial_1781"}
{"topic_shift": true, "utterance": "and can I get benefits through the Montgomery GI Bill?", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "You may be eligible for benefits through one of the two Montgomery GI Bill programs", "session_id": "doc2dial_1781"}
{"topic_shift": true, "utterance": "what does my situation have to be to receive benefits from one of them?", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "I will ask you questions to see if you meet the requirements.  Were you honorably discharged?", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "nope", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "You do not meet the requirements for the Montgomery GI Bill Active Duty benefits", "session_id": "doc2dial_1781"}
{"topic_shift": true, "utterance": "what about the other Montgomery GI Bill?", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "You might still qualify for the Montgomery GI Bill Selected Reserve", "session_id": "doc2dial_1781"}
{"topic_shift": false, "utterance": "Good afternoon, i'm in need of information about stolen vehicles, please.", "session_id": "doc2dial_1959"}
{"topic_shift": false, "utterance": "No problem. Have your vehicle been stolen?", "session_id": "doc2dial_1959"}
{"topic_shift": false, "utterance": "Yeah, unfortanely it was two days ago.", "session_id": "doc2dial_1959"}
{"topic_shift": false, "utterance": "Then you must act quickly. Report the robbery both to police and insurance company. This will allow that police can place a alarm over your vehicle in their auto theft records. That also will prevent someone could attempt to sell the vehicle or applying for a title.", "session_id": "doc2dial_1959"}
{"topic_shift": true, "utterance": "Oh, i see, thanks. I'll put into in asap.What about my car's plates, that is included in that report too?", "session_id": "doc2dial_1959"}
{"topic_shift": false, "utterance": "No. That's something completely different. For plates, you must go to police and ask them to complete a form MV-78B for Report of Lost or Stolen Motor Vehicle Items. That form is just available in police agencies.", "session_id": "doc2dial_1959"}
{"topic_shift": false, "utterance": "It's all clear for you, or you still needs more information about it?", "session_id": "doc2dial_1959"}
{"topic_shift": false, "utterance": "No, thanks, i think i understood all the info.", "session_id": "doc2dial_1959"}
{"topic_shift": true, "utterance": "I've been told that i must do some insurance transfer only title. I must do that even after my vehicle is recovered?", "session_id": "doc2dial_1959"}
{"topic_shift": false, "utterance": "No, if that's the case, you don't need to do that. You have to make sure the police has cancelled the alarm on your vehicle and then send the title to the Title Bureau along with a letter the recovering of your vehicle. In that way, you'll get a new regular title from DMV.", "session_id": "doc2dial_1959"}
{"topic_shift": false, "utterance": "curious about loans for school", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "Federal student loans for college are an investment in your future. You must repay your loan, so be sure you understand your options and responsibilities.", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "Have you applied for financial aid?", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "You might be offered loans as part of your school\u2019s financial aid offer. A loan is money you borrow and must pay back with interest.", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "is there anything more I should know about the loans?", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "Make sure you understand who is making the loan and know the terms and conditions of the loan.", "session_id": "doc2dial_3196"}
{"topic_shift": true, "utterance": "do loans have high interest ?", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "The interest rate on federal student loans is fixed and usually lower than that on private loans.", "session_id": "doc2dial_3196"}
{"topic_shift": true, "utterance": "how much can I borrow?", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "It depends on whether you are an undergraduate student, a graduate or professional student, or a parent.", "session_id": "doc2dial_3196"}
{"topic_shift": true, "utterance": "is the school the one making the loan to us?", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.", "session_id": "doc2dial_3196"}
{"topic_shift": false, "utterance": "I need help with getting a military skills test waiver.", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "Do you have any military experience driving commercial vehicles?", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "Great. You can apply for the New York CDL skills road test waiver when you apply for your CDL.", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "What are the the requirements that I need?", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "If you meet the requirements, you'll be issued a CDL. Any class, endorsements, and restrictions placed on your CDL will depend on the type of Commercial Motor Vehicle you drove in the military.", "session_id": "doc2dial_2288"}
{"topic_shift": true, "utterance": "How can I find more information about this topic?", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "You can find more information about Commercial Drivers on our website.", "session_id": "doc2dial_2288"}
{"topic_shift": true, "utterance": "If I qualify for the waiver, do I still need to do the written test?", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "Yes, you will need to complete and pass all your written tests to get your CDL. You will also need to pay a written test fee, permit fee, and license fee.", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "How do I find information on the different CDL classes?", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "You can find that information on our website under Driver License Class Descriptions.", "session_id": "doc2dial_2288"}
{"topic_shift": false, "utterance": "Hello there. I was wondering what original documents I need to apply. It's all a bit complicated.", "session_id": "doc2dial_830"}
{"topic_shift": true, "utterance": "Let's talk about the immigration status, to begin with.", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "Do you want to prove your child's U.S. immigration status?", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "Yes, I have to.", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "Did you fill out form I-551\u00a0Lawful Permanent Resident Card, Machine Readable Immigrant Visa?", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "Yes, I have that form right here.", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "What if I'm missing one of the other documents and can't replace them?", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "That depends. Do you have an employee identification card?", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "No, unfortunately not.", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "Do you have a school identification card?", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "Yes, I have one.", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "Then you'll only need a U.S. passport in addition to that.", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "What if my daughter has a social security number already?", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "In that case some special rules apply.", "session_id": "doc2dial_830"}
{"topic_shift": false, "utterance": "What exactly is Exit Counseling?", "session_id": "doc2dial_3009"}
{"topic_shift": true, "utterance": "Has someone explained to you what Exit Counseling is pertaining to your federal student loan?", "session_id": "doc2dial_3009"}
{"topic_shift": false, "utterance": "No one has explained to me what Exit Counseling is?", "session_id": "doc2dial_3009"}
{"topic_shift": true, "utterance": "Do you know that you are supposed to complete Exit Counseling because you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program?", "session_id": "doc2dial_3009"}
{"topic_shift": false, "utterance": "No, I was never told about Exit Counseling and that I should complete it.", "session_id": "doc2dial_3009"}
{"topic_shift": true, "utterance": "Do you know how long it would take for the entire Exit Counseling session?", "session_id": "doc2dial_3009"}
{"topic_shift": false, "utterance": "No, I do not know how long the session would take.", "session_id": "doc2dial_3009"}
{"topic_shift": true, "utterance": "Do you know what you need to complete the session?", "session_id": "doc2dial_3009"}
{"topic_shift": false, "utterance": "Yes, I know I need my Verified FSA ID.", "session_id": "doc2dial_3009"}
{"topic_shift": false, "utterance": "Yes, you are correct that you need a Verified FSA ID.", "session_id": "doc2dial_3009"}
{"topic_shift": true, "utterance": "Who should complete the Exit Counseling?", "session_id": "doc2dial_3009"}
{"topic_shift": false, "utterance": "Students who have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or FFEL Program will have to complete the exit counseling the graduate, or leave the school.", "session_id": "doc2dial_3009"}
{"topic_shift": false, "utterance": "What are the steps to apply for child disability?", "session_id": "doc2dial_777"}
{"topic_shift": true, "utterance": "First you should review the Child Disability Starter Kit because it will answer common questions  about applying for Supplemental Security Income benefits for children and it has a worksheet which is helpful when gathering info.", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "Do you know what to do if you do not want to do the report online or need help?", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "Yes, I know what to do.", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "The number to call us is toll free at 1-800-772-1213.", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "What time am I able to talk to a representative?", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "You can call a representative Monday through Friday from 8 a.m. to 5:30 p.m.", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "What if  I am deaf or hard of hearing?", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "You can call our toll-free TTY number at 1-800-325-0778.", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "How would I know if my income and resources are within the allowed limits?", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "You would need to contact Social Security right away to learn if your income and resources of the parents and the child are in the allowed limits.", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "Once we know if the income is in the limits what should we do?", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "You would be able to start the application process for SSI.", "session_id": "doc2dial_777"}
{"topic_shift": false, "utterance": "Can you please tell me if I can apply for a renewal registration by mail?", "session_id": "doc2dial_2317"}
{"topic_shift": true, "utterance": "Of course. You'll need to send us a completed Application for Duplicate / Renewal Registration (MV-82D) and a photocopy of your NY State driver license, permit, non-driver ID, or other proof of identity.", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "Has your address changed?", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "No, I still have the same address. And thank you for the information.", "session_id": "doc2dial_2317"}
{"topic_shift": true, "utterance": "Are there any cases in which I can't replace registration documents online?", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "Yes. For vehicles older than model year 1973, boats, snowmobiles or All-Terrain Vehicles ATVs.", "session_id": "doc2dial_2317"}
{"topic_shift": true, "utterance": "I see. Is there a way to get a temporary registration?", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "Yes, you can download and print a temporary registration in PDF format that is valid for 10 days. We also attach a copy to your confirmation email. You will get your new registration document by mail within 10 days.", "session_id": "doc2dial_2317"}
{"topic_shift": true, "utterance": "Will do. What should I do if my address has changed?", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "Your mailing address on DMV files must be current. You can not change your address during the transaction. You can first change your address online and then renew.", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "Did you file a request with the US Postal Service USPS to forward mail there?", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "No, I didn't.", "session_id": "doc2dial_2317"}
{"topic_shift": true, "utterance": "Can I also apply by visiting a DMV office instead?", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "Yes. You can use the Application for Duplicate / Renewal Registration MV-82D, and bring everything that is needed to a DMV office. For example, a completed Application for Duplicate / Renewal Registration (MV-82D).", "session_id": "doc2dial_2317"}
{"topic_shift": false, "utterance": "hello I need information about VA health care and other insurance", "session_id": "doc2dial_1178"}
{"topic_shift": false, "utterance": "Do you have other forms of health care coverage, like a private insurance plan, Medicare, Medicaid or TRICARE?", "session_id": "doc2dial_1178"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1178"}
{"topic_shift": false, "utterance": "then you can use VA health care benefits in conjunction with these plans.", "session_id": "doc2dial_1178"}
{"topic_shift": true, "utterance": "Does the current status of my health insurance affect whether I can get VA health care benefits?", "session_id": "doc2dial_1178"}
{"topic_shift": false, "utterance": "No. Whether or not you have health insurance coverage does not affect the VA health care benefits you can get.", "session_id": "doc2dial_1178"}
{"topic_shift": true, "utterance": "Why does VA require me to provide information about my health insurance coverage?", "session_id": "doc2dial_1178"}
{"topic_shift": false, "utterance": "We ask for this information because we have to bill your private health insurance provider for any care, supplies, or medications we provide to treat your non-service-related conditions, illnesses, or injuries that are not related to your military service.", "session_id": "doc2dial_1178"}
{"topic_shift": true, "utterance": "and do you pay for sensitive diagnoses?", "session_id": "doc2dial_1178"}
{"topic_shift": false, "utterance": "As a result of the 2018 VA MISSION Act, we no longer need permission to bill health insurance providers for care related to a sensitive diagnosis (such as alcohol or drug abuse, alcoholism, HIV or HIV testing, sickle cell disease, or other diagnoses included in Public Law 38 USC7332 (protected information).", "session_id": "doc2dial_1178"}
{"topic_shift": true, "utterance": "What if my health insurance provider doesn't cover all non-service care that VA bills them?", "session_id": "doc2dial_1178"}
{"topic_shift": false, "utterance": "You will not have to pay any unpaid balance that is not covered by your health insurance provider.", "session_id": "doc2dial_1178"}
{"topic_shift": false, "utterance": "Hello, I came here to learn more about replacing IRP registration items.", "session_id": "doc2dial_2471"}
{"topic_shift": true, "utterance": "Of course. Have both of your apportioned plates been lost or stolen?", "session_id": "doc2dial_2471"}
{"topic_shift": false, "utterance": "Yes, I'm afraid that is the case.", "session_id": "doc2dial_2471"}
{"topic_shift": false, "utterance": "Then you should get the form Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency. Also get form MV-78B if your items were lost because of a crime. Your items will be replaced at no fee if form MV-78B shows the items were lost because of a crime.", "session_id": "doc2dial_2471"}
{"topic_shift": true, "utterance": "Can I also apply by phone?", "session_id": "doc2dial_2471"}
{"topic_shift": false, "utterance": "Unfortunately, you can't apply to replace IRP registration items by phone.", "session_id": "doc2dial_2471"}
{"topic_shift": true, "utterance": "Oh. Can I do it by fax then?", "session_id": "doc2dial_2471"}
{"topic_shift": false, "utterance": "Yes, you can apply to replace IRP registration items by fax at 518-486-6579.", "session_id": "doc2dial_2471"}
{"topic_shift": true, "utterance": "And can I also do it in person, at the DMV office?", "session_id": "doc2dial_2471"}
{"topic_shift": false, "utterance": "Yes, you can apply to replace IPR registration items at the DMV.", "session_id": "doc2dial_2471"}
{"topic_shift": true, "utterance": "Can you suggest a random topic?", "session_id": "doc2dial_2471"}
{"topic_shift": false, "utterance": "Motor Carriers.", "session_id": "doc2dial_2471"}
{"topic_shift": true, "utterance": "My final question would be if I can also apply by mail. Can I?", "session_id": "doc2dial_2471"}
{"topic_shift": false, "utterance": "Yes. You can apply to replace IRP registration items by mail. Follow the instructions on this page and Schedule A&C (IRP-6).", "session_id": "doc2dial_2471"}
{"topic_shift": false, "utterance": "I got an insurance letter from you guys so I am here for help", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "Okay, you should read the letter or order carefully, answer it quickly, and contact your insurance company immediately.", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "I did read it , can you fix it", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "It is your responsibility to resolve it", "session_id": "doc2dial_4000"}
{"topic_shift": true, "utterance": "what happens if I don't plan on getting insurance because I'm poor?", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "If you are not going to immediately replace your insurance coverage, you must surrender your plates.", "session_id": "doc2dial_4000"}
{"topic_shift": true, "utterance": "So I shouldn't be using my car?", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "Don't use your vehicle if your insurance coverage is cancelled, and don't keep the plates while you resolve a problem with your insurance company.", "session_id": "doc2dial_4000"}
{"topic_shift": true, "utterance": "so I give up my plates since I don't have insurance and you can't help me?", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "You will need to surrender your vehicle plates to the DMV immediately.", "session_id": "doc2dial_4000"}
{"topic_shift": true, "utterance": "so the letter was bad, can you help me?", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "The letter means your insurance company notified the DMV that your insurance coverage ended , and that no other company notified the DMV about new coverage.", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "Are you insured?", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "no, I have no money for insurance right now", "session_id": "doc2dial_4000"}
{"topic_shift": false, "utterance": "Hello there. I came to get advice on how to transfer an IRP registration and have several questions about the process.", "session_id": "doc2dial_2465"}
{"topic_shift": false, "utterance": "Do you want to transfer an IRP registration and apportioned plates?", "session_id": "doc2dial_2465"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2465"}
{"topic_shift": false, "utterance": "In that case you can request that the IRB transfer the registration when you buy or register the new vehicle.", "session_id": "doc2dial_2465"}
{"topic_shift": true, "utterance": "Can I apply for a IRP registration transfer online?", "session_id": "doc2dial_2465"}
{"topic_shift": false, "utterance": "Yes, you can apply to transfer an IRP registration online through the New York State One Stop Credentialing and Registration system OSCAR.", "session_id": "doc2dial_2465"}
{"topic_shift": true, "utterance": "I see. What if I send someone else to hand in my application?", "session_id": "doc2dial_2465"}
{"topic_shift": false, "utterance": "For this scenario, see the requirements for a second-party registration application.", "session_id": "doc2dial_2465"}
{"topic_shift": true, "utterance": "I could also do it by fax. Can you transfer an IRP registration by fax?", "session_id": "doc2dial_2465"}
{"topic_shift": false, "utterance": "Yes, for this you simply need to fax us the items described above to the IRB at518-486-6579.", "session_id": "doc2dial_2465"}
{"topic_shift": true, "utterance": "Can I also transfer an IRP registration at the Customer Service Counter in Albany?", "session_id": "doc2dial_2465"}
{"topic_shift": false, "utterance": "Of course. Just bring the required items you'll find listed on our website with you.", "session_id": "doc2dial_2465"}
{"topic_shift": false, "utterance": "Hello there. I'm here to ask a few things about submitting feedback.", "session_id": "doc2dial_4014"}
{"topic_shift": false, "utterance": "Then you're in the right place, your feedback is important to us. You can submit a complaint an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.", "session_id": "doc2dial_4014"}
{"topic_shift": false, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you don't agree with?", "session_id": "doc2dial_4014"}
{"topic_shift": false, "utterance": "No, there was no problem.", "session_id": "doc2dial_4014"}
{"topic_shift": true, "utterance": "I mean, I can submit a complaint, right?", "session_id": "doc2dial_4014"}
{"topic_shift": false, "utterance": "Yes, you can submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else.", "session_id": "doc2dial_4014"}
{"topic_shift": true, "utterance": "What if I don't agree with the response, like you already hinted at?", "session_id": "doc2dial_4014"}
{"topic_shift": false, "utterance": "If you believe the response is incorrect, follow our procedure for resolving disputes. We encourage you to do this before you contact the Federal Student Aid Ombudsman Group.", "session_id": "doc2dial_4014"}
{"topic_shift": true, "utterance": "Will do. Is there way I can manage my cases online?", "session_id": "doc2dial_4014"}
{"topic_shift": false, "utterance": "Yes, you can manage your cases online.", "session_id": "doc2dial_4014"}
{"topic_shift": true, "utterance": "What if I wish to speak to an agent? I mean, actually talk to someone.", "session_id": "doc2dial_4014"}
{"topic_shift": false, "utterance": "You can always call for help with submitting your feedback, or to ask questions. Simply dial 1-844-651-0077.", "session_id": "doc2dial_4014"}
{"topic_shift": false, "utterance": "Hello there. Can you please answer a few questions I have about Medicare premiums?", "session_id": "doc2dial_763"}
{"topic_shift": false, "utterance": "Of course. The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare. Most people don't pay higher premiums.", "session_id": "doc2dial_763"}
{"topic_shift": true, "utterance": "And what if I amended my tax return?", "session_id": "doc2dial_763"}
{"topic_shift": false, "utterance": "If it changes the income to determine the income - related monthly adjustment amounts your MAGI, let us know. We'll take care of it.", "session_id": "doc2dial_763"}
{"topic_shift": false, "utterance": "And what if we use the 2017 tax year data?", "session_id": "doc2dial_763"}
{"topic_shift": false, "utterance": "If you filed a return for tax year 2018 or did not need to file a tax return for tax year 2018, call us or visit any local Social Security office. We'll update our records.", "session_id": "doc2dial_763"}
{"topic_shift": true, "utterance": "Where can I find information about all this?", "session_id": "doc2dial_763"}
{"topic_shift": false, "utterance": "Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?", "session_id": "doc2dial_763"}
{"topic_shift": false, "utterance": "No, not specifically. I was just asking in general.", "session_id": "doc2dial_763"}
{"topic_shift": true, "utterance": "Say, what if I'm single and filed an individual tax return?", "session_id": "doc2dial_763"}
{"topic_shift": false, "utterance": "Then the following chart applies to you:", "session_id": "doc2dial_763"}
{"topic_shift": false, "utterance": "Good day. Since last month I'm a soldier on active duty and I have a few questions about my drivers license. Maybe you can answer them.", "session_id": "doc2dial_2303"}
{"topic_shift": true, "utterance": "Are you wondering if you are required to notify DMV of your entry into the military?", "session_id": "doc2dial_2303"}
{"topic_shift": false, "utterance": "No, my superiors have informed me about that.", "session_id": "doc2dial_2303"}
{"topic_shift": true, "utterance": "If I do have questions that your website doesn't answer, who can I talk to?", "session_id": "doc2dial_2303"}
{"topic_shift": false, "utterance": "If you have additional questions, please contact the DMV Call Center.", "session_id": "doc2dial_2303"}
{"topic_shift": true, "utterance": "Alright, will do. And what if my NY driving license expires during my military service?", "session_id": "doc2dial_2303"}
{"topic_shift": false, "utterance": "NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge 6-month extension plus 24-month grace period.", "session_id": "doc2dial_2303"}
{"topic_shift": true, "utterance": "Understood. Well, I have just returned from a mission in Iraq. Do I have to worry about my license being expired?", "session_id": "doc2dial_2303"}
{"topic_shift": false, "utterance": "Of course not. Pursuant to Executive Order No. 2 by Governor Andrew M. Cuomo, all licenses and registrations for New York State military personnel returning from active military duty relating to the war on terrorism and military action in Iraq will automatically be extended.", "session_id": "doc2dial_2303"}
{"topic_shift": true, "utterance": "Did I have to notify DMV of joining the military?", "session_id": "doc2dial_2303"}
{"topic_shift": false, "utterance": "It is suggested that military personnel file a Notification of Military Service (MV-75) to ensure that the license record is not purged once the expiration date has passed.", "session_id": "doc2dial_2303"}
{"topic_shift": false, "utterance": "How do I access these services?", "session_id": "doc2dial_1622"}
{"topic_shift": true, "utterance": "You may be able to use one or more of these services if you meet all of the requirements.", "session_id": "doc2dial_1622"}
{"topic_shift": true, "utterance": "please give me More details about my care options", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "you can get home - based health care as part of your benefits . The services that you qualify for will depend on your needs .", "session_id": "doc2dial_1622"}
{"topic_shift": true, "utterance": "Does VA pay for these services?", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "Yes, Other services aren t covered under VA health care benefits .", "session_id": "doc2dial_1622"}
{"topic_shift": true, "utterance": "please tell me more information about this", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "Home - based primary care A VA health care team ,  led by a VA doctor", "session_id": "doc2dial_1622"}
{"topic_shift": true, "utterance": "How do I access these services? if i'm not currently in the va health program", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "you can apply for benefits now .", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "have to meet all requirements or some are optional", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "All of these must be true, First: You re signed up for VA health care", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "I'm not signed yet but I will", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "sorry, If you are not signed up for VA health care you do not meet the requirements to access this service", "session_id": "doc2dial_1622"}
{"topic_shift": false, "utterance": "Hello, I would like to know How do I make changes to my FAFSA form?", "session_id": "doc2dial_3035"}
{"topic_shift": true, "utterance": "You can make changes in one of the following ways", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "Did you file an amended 1040X return?", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "Contact your school's financial aid office to discuss whether it would be appropriate for the school to adjust the information on your FAFSA.", "session_id": "doc2dial_3035"}
{"topic_shift": true, "utterance": "and what items should i update?", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "You must update anything that changes your dependency status, for example, you are now pregnant or under legal guardianship, except for a change in your marital status", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "that is to say that if I am pregnant I must also update", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "is correct You must update anything that changes your dependency status, for example now you are pregnant", "session_id": "doc2dial_3035"}
{"topic_shift": true, "utterance": "And what are the questions on the form for?", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "Most of the questions on the FAFSA form want to know your situation from the day you sign the application.", "session_id": "doc2dial_3035"}
{"topic_shift": true, "utterance": "and what method do you recommend?", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "Recommended Practice: You can submit a new FAFSA form online. In many cases, this is the easiest and fastest option.", "session_id": "doc2dial_3035"}
{"topic_shift": false, "utterance": "Hello! I would like to obtain information", "session_id": "doc2dial_993"}
{"topic_shift": false, "utterance": "Do you have a problem with substance use?", "session_id": "doc2dial_993"}
{"topic_shift": false, "utterance": "Do you have a problem with substance use?", "session_id": "doc2dial_993"}
{"topic_shift": true, "utterance": "Yes, I have had some related problems.", "session_id": "doc2dial_993"}
{"topic_shift": false, "utterance": "Can you give me information related to affiliated hospitals?", "session_id": "doc2dial_993"}
{"topic_shift": true, "utterance": "You can call us.", "session_id": "doc2dial_993"}
{"topic_shift": false, "utterance": "Yes, you can.", "session_id": "doc2dial_993"}
{"topic_shift": true, "utterance": "Do you have any specific treatment for depression?", "session_id": "doc2dial_993"}
{"topic_shift": false, "utterance": "Yes, we can help you.", "session_id": "doc2dial_993"}
{"topic_shift": true, "utterance": "What kind of help can you give me?", "session_id": "doc2dial_993"}
{"topic_shift": false, "utterance": "We have multiple treatments.", "session_id": "doc2dial_993"}
{"topic_shift": false, "utterance": "hello i need help on how VA education benefits for survivors and dependents", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "Of course, you need to find out if you are eligible for VA education benefits for dependents and survivors, also called Chapter 35 benefits.", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "Can I qualify if I am the spouse of a veteran?", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "Of course you can qualify for Chapter 35 benefits or job training through a GI Bill program.", "session_id": "doc2dial_3753"}
{"topic_shift": true, "utterance": "so am i eligible to receive educational benefits?", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "You may qualify for VA education benefits under Chapter 35 benefits if you are the spouse of a service member, but you must meet certain requirements", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "let me ask you, did your husband die in the line of duty after September 10, 2001?", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3753"}
{"topic_shift": true, "utterance": "and I have a question, is this benefit only for survivors?", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "VA education benefits can be obtained for both dependents and survivors", "session_id": "doc2dial_3753"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "To obtain it you will have to apply. Apply for VA education benefits Chapter 35 benefits.", "session_id": "doc2dial_3753"}
{"topic_shift": true, "utterance": "of course I understand and what benefits can I get?", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "Among the benefits is-Education and formation-Money for tuition-Money for housing", "session_id": "doc2dial_3753"}
{"topic_shift": false, "utterance": "Hey, how is it going?. I pretend to file a claim and wanted to know if i can get help to do that, please?", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "I understand you are in need of help to file a claim or appeal?", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "Yeah, that's correct.", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "Good, in that case, you may want to work with an accredited attorney, a claim agent or a Veterans Service Officer. We recommend you these professionals because they are trained and certified in the VA claims and appeals processes.", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "Ah, i see, And those VSO are meant to help me?", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "That's right. VSOs work on behalf of veterans and service members as well their dependents and survivors.", "session_id": "doc2dial_1144"}
{"topic_shift": true, "utterance": "Well, certainly it sounds very good but, do i have to pay something for that professional?", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "By general rule, you can't be charged for any of this assistance. But if there are some unusual expenses, a charge may appear.", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "Do you know of a case where a agent or attorney have been charging too high?", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "Yeah, i think i know someone.", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "O.k, if you are sure about, it, then you can challenge it, so an investigation starts.", "session_id": "doc2dial_1144"}
{"topic_shift": true, "utterance": "O.k, i'll keep that in mind. Please, besides a VSO, there is a possibility that i can work with an attorney or claim agent, isn't?", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "Totally correct. You have that possibility.", "session_id": "doc2dial_1144"}
{"topic_shift": false, "utterance": "How do I find out about filing a claim or an appeal?", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "Do you need help filing your claim?", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "No, I think I can file myself.", "session_id": "doc2dial_1150"}
{"topic_shift": true, "utterance": "How do I set it up for a VSO to help me on my behalf?", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "To have a VSO help you, you will need to fill out an Appointment of Veterans Service Organization as Claimants Representative VA Form 21-22 and you can download the form online.", "session_id": "doc2dial_1150"}
{"topic_shift": true, "utterance": "Who can represent a Veteran?", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "Recognized organization and individuals can legally represent a Veteran and non-recognized organizations and individuals can provide information, but are not allowed to be representative.", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "Can a dependent of mine be covered under recognized organizations?", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "Yes, a dependent can be covered under the same rules.", "session_id": "doc2dial_1150"}
{"topic_shift": true, "utterance": "What is the actual cost to be represented by an accredited representative or a VSO?", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "They are not allowed to charge you to just file your initial application; but they may charge you for unusual expenses.", "session_id": "doc2dial_1150"}
{"topic_shift": true, "utterance": "How do I get a claims agent or attorney help me?", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "You would need to fill out an Appointment of Individual as Claimant's Representative VA Form 21-22a and you can download it.", "session_id": "doc2dial_1150"}
{"topic_shift": false, "utterance": "can you give me details of Transfer IRP registration", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "To transfer an IRP registration and apportioned plates", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "but if that were the case what should I do", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "request that the IRB transfer the registration when you buy or register the new vehicle", "session_id": "doc2dial_2459"}
{"topic_shift": true, "utterance": "can i do it by mail?", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "You can transfer your IRP registration by mail . Follow the instructions on this page and Schedule A&C [ 3 ] IRP-6 .", "session_id": "doc2dial_2459"}
{"topic_shift": true, "utterance": "What if I do not transfer the registration immediately?", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "does not transfer registration immediately", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "yes that's my case", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "surrender the apportioned plates and cab card to the IRB. Your vehicle registration will be suspended if there is a lapse of liability insurance and the apportioned plates were not surrendered.", "session_id": "doc2dial_2459"}
{"topic_shift": true, "utterance": "How can I request the transfer of an IRP registration by mail?", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "ownership and proof of insurance form FS-20 for the new vehicle being added to your account", "session_id": "doc2dial_2459"}
{"topic_shift": false, "utterance": "What are the next steps involved after I submit my FAFSA form for federal student aid?", "session_id": "doc2dial_4028"}
{"topic_shift": false, "utterance": "Firstly, you will need to check that all the information that you supplied is correct and completed in full as it appears on your Student Aid Report (SAR)", "session_id": "doc2dial_4028"}
{"topic_shift": true, "utterance": "How do I receive my SAR after submitting my FAFSA form?", "session_id": "doc2dial_4028"}
{"topic_shift": false, "utterance": "By providing us with a valid email address, you will receive an email from noreply@FAFSA.gov. This will give you instructions as to how you access your SAR online", "session_id": "doc2dial_4028"}
{"topic_shift": false, "utterance": "What if I have no email address, how do I receive my SAR in this case?", "session_id": "doc2dial_4028"}
{"topic_shift": false, "utterance": "With no email address, you will receive a SAR or a SAR acknowledgment via postal mail", "session_id": "doc2dial_4028"}
{"topic_shift": true, "utterance": "How do I get a copy of my SAR if I am unable to log into the fafsa.gov website?", "session_id": "doc2dial_4028"}
{"topic_shift": false, "utterance": "You can contact the Federal Student Aid Information Center at 1-800-4-FED-AID 1-800-433-3243. You request a copy of your SAR through this phone service and a copy will be sent to you via the mail, please allow 10-14 days for delivery", "session_id": "doc2dial_4028"}
{"topic_shift": true, "utterance": "When looking at my SAR, I noticed a mistake. What can I do to rectify this?", "session_id": "doc2dial_4028"}
{"topic_shift": false, "utterance": "Have you reviewed your SAR fully and found there to be errors present?", "session_id": "doc2dial_4028"}
{"topic_shift": false, "utterance": "No, I'm only asking should this situation arise", "session_id": "doc2dial_4028"}
{"topic_shift": false, "utterance": "can you give me details of Service-Disabled Veterans Life Insurance (S-DVI)", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members .", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "Do you have a service related disability?", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "find out how to apply for S - DVI online or by mail", "session_id": "doc2dial_3747"}
{"topic_shift": true, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "Were released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "Were rated for a service - connected disability even if only 0 %", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "Is all this true?", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "Solicite dentro de 2 a\u00f1os a partir de la fecha en que le otorguemos su nuevo servicio - discapacidad relacionada", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "Can't apply for S - DVI I'm sorry", "session_id": "doc2dial_3747"}
{"topic_shift": false, "utterance": "I heard my payments on a graduated repayment plan will go higher so I wanted to know when that will happen", "session_id": "doc2dial_3021"}
{"topic_shift": false, "utterance": "Payments will increase every two years", "session_id": "doc2dial_3021"}
{"topic_shift": false, "utterance": "Do you expect your income to increase steadily over time?", "session_id": "doc2dial_3021"}
{"topic_shift": false, "utterance": "no, not the way things are in the economy today", "session_id": "doc2dial_3021"}
{"topic_shift": true, "utterance": "how much can the payments increase?", "session_id": "doc2dial_3021"}
{"topic_shift": false, "utterance": "They won't be more than three times greater than any other payment", "session_id": "doc2dial_3021"}
{"topic_shift": true, "utterance": "is this true for the unsubsidized stafford loan?", "session_id": "doc2dial_3021"}
{"topic_shift": false, "utterance": "Yes, Unsubsidized Federal Stafford Loans are eligible for the Graduated Repayment Plan", "session_id": "doc2dial_3021"}
{"topic_shift": true, "utterance": "how long will I have to make payments?", "session_id": "doc2dial_3021"}
{"topic_shift": false, "utterance": "Monthly payments are made for up to 10 years for all loan types except Direct Consolidation Loans and FFEL Consolidation Loans", "session_id": "doc2dial_3021"}
{"topic_shift": true, "utterance": "would a direct unsubsidized loan also be eligible for this repayment plan?", "session_id": "doc2dial_3021"}
{"topic_shift": false, "utterance": "Yes, Direct Unsubsidized Loans are eligible for the Graduated Repayment Plan", "session_id": "doc2dial_3021"}
{"topic_shift": false, "utterance": "Good day. As a Veteran who has been exposed to chemical weapons during service I have several questions about these hazards.", "session_id": "doc2dial_987"}
{"topic_shift": false, "utterance": "Of course. You might have had contact with certain environmental hazards while serving in Iraq, Afghanistan, and other areas.", "session_id": "doc2dial_987"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_987"}
{"topic_shift": false, "utterance": "You also may have illnesses or other conditions believed to be caused by these toxic chemicals in the air, water, or soil.", "session_id": "doc2dial_987"}
{"topic_shift": true, "utterance": "I do and that's exactly what I'm getting at. What kind of disability benefits can I get?", "session_id": "doc2dial_987"}
{"topic_shift": false, "utterance": "You can get health care and compensation payments.", "session_id": "doc2dial_987"}
{"topic_shift": true, "utterance": "That means that Veterans are covered, right?", "session_id": "doc2dial_987"}
{"topic_shift": false, "utterance": "Correct, Veterans are covered.", "session_id": "doc2dial_987"}
{"topic_shift": true, "utterance": "So what does the process of filing for these benefits look like?", "session_id": "doc2dial_987"}
{"topic_shift": false, "utterance": "When you file, you'll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military.", "session_id": "doc2dial_987"}
{"topic_shift": true, "utterance": "And then I can get disability benefits from VA?", "session_id": "doc2dial_987"}
{"topic_shift": false, "utterance": "Yes, you may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military. This may include contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa.", "session_id": "doc2dial_987"}
{"topic_shift": false, "utterance": "Who does the comprehensive assistance program for family caregivers protect?", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "is a program that supports a family member caring for a veteran with disabilities", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "I am a relative who protects a veteran", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "ok, we want to support you we recognize that family caregivers improve the health and well-being of veterans who care for your home.", "session_id": "doc2dial_1636"}
{"topic_shift": true, "utterance": "What benefits can I get with this program?", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "Your benefits will depend on whether you are a primary caregiver or not, they can be a monthly stipend payment, travel, accommodation and financial assistance when traveling with the veteran to receive care.", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "How many caregivers can the veteran appoint?", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "can designate one primary primary caregiver and up to two secondary caregivers", "session_id": "doc2dial_1636"}
{"topic_shift": true, "utterance": "Can I get benefits through the Comprehensive Assistance Program for Family Caregivers?", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "if you can get benefits, you may be eligible if the serving Veteran meets certain requirements", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "What requirements are needed to obtain benefits?", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "the veteran you are caring for has a serious injury that includes traumatic brain injury, psychological trauma, or another mental disorder that was caused or worsened by your active duty on or after September 11, 2001?", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "No, the veteran I am caring for does not have a serious injury", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "ok having your previous answer you are not eligible since you do not meet the requirements", "session_id": "doc2dial_1636"}
{"topic_shift": false, "utterance": "Hello, I recently moved with my family and I forgot to Update my address. I read an article about the Top 5 DMV mistakes people do, and figured out it'd be a problem if I don't update it. What can I do?", "session_id": "doc2dial_1805"}
{"topic_shift": true, "utterance": "Hello. First, you have to report a change of address to DMV within ten days of having moved, for both the address associated with your license and all the addresses associated with each vehicle you have.", "session_id": "doc2dial_1805"}
{"topic_shift": false, "utterance": "It's been 2 weeks since I moved. What are the consequences of not having updated my address within those ten days?", "session_id": "doc2dial_1805"}
{"topic_shift": false, "utterance": "You will be charged with operating an unregistered vehicle and/or aggravated unlicensed operation.", "session_id": "doc2dial_1805"}
{"topic_shift": true, "utterance": "Ok. I'll pay the charges.I have another question: I'm planning on leaving the state next month, what  are the steps I should take? I don't want to leave the state without notifying DMV", "session_id": "doc2dial_1805"}
{"topic_shift": false, "utterance": "Well, you need to know that States communicate with each other, so if you leave the state without notifying DMV will be aware of that. Before leaving the state, make sure to resolve any unaswered tickets, suspensions or revocations. You also have to surrender your license(s) plate(s) to NYS when you get to the new state.", "session_id": "doc2dial_1805"}
{"topic_shift": true, "utterance": "Ok. I suppose I have to get a new car insurance in the new state. What happens if by accident I let the insurance lapse?", "session_id": "doc2dial_1805"}
{"topic_shift": false, "utterance": "DMV will suspend your registration and license.", "session_id": "doc2dial_1805"}
{"topic_shift": false, "utterance": "Let's say I get to a new state, I register my vehicle, get my car insurance and all that stuff but my coverage is dropped for any reason. What would DMV do in that case?", "session_id": "doc2dial_1805"}
{"topic_shift": false, "utterance": "We would send you an inquiry letter to allow you to clear up the problem. We send 500000 inquiry letters a year, so that's covered.", "session_id": "doc2dial_1805"}
{"topic_shift": false, "utterance": "I don t have enough proof of name identification to bring to the DMV. What can I do?", "session_id": "doc2dial_3974"}
{"topic_shift": true, "utterance": "You may already have more proof documents than you think,  or you may be able to get some proof documents . Here are some suggestions", "session_id": "doc2dial_3974"}
{"topic_shift": false, "utterance": "what are the suggestions", "session_id": "doc2dial_3974"}
{"topic_shift": false, "utterance": "Bank card debit with your name preprinted on it", "session_id": "doc2dial_3974"}
{"topic_shift": true, "utterance": "i can use proof-of-residence documents that are in my spouse s name", "session_id": "doc2dial_3974"}
{"topic_shift": false, "utterance": "you and your spouse have the same last name?", "session_id": "doc2dial_3974"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3974"}
{"topic_shift": false, "utterance": "ok so if you can get the document", "session_id": "doc2dial_3974"}
{"topic_shift": true, "utterance": "What can I do if I don't have my original US birth certificate or marriage registration? UU", "session_id": "doc2dial_3974"}
{"topic_shift": false, "utterance": "The New York State Department of Health Vital Records office can help you with obtaining vital records in the state. Alternatively, you can order vital records online from New York and many other states through an independent partner , VitalChek Network Inc. , at vitalchek.com", "session_id": "doc2dial_3974"}
{"topic_shift": true, "utterance": "If i lost the card?", "session_id": "doc2dial_3974"}
{"topic_shift": false, "utterance": "you can ask the union for help getting a duplicate . Even if you no longer have that union job,  you may be a member for life", "session_id": "doc2dial_3974"}
{"topic_shift": false, "utterance": "I'm from New Jersey and need information about obtaining a restricted use license in New York.", "session_id": "doc2dial_3960"}
{"topic_shift": true, "utterance": "Do you meet the requirements to receive a restricted driving privilege in NY?", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "Yes, you can obtain a restricted driving privilege to drive in NY. The restrictions on your license will be the same as those for a driver with a NY driver's license.", "session_id": "doc2dial_3960"}
{"topic_shift": true, "utterance": "What exactly is a restricted license?", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "Restricted use licenses are issued for drivers who qualify and have had their license suspended or revoked for violations not related to alcohol or drugs.", "session_id": "doc2dial_3960"}
{"topic_shift": true, "utterance": "How is a conditional license different than a restricted use license?", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "Conditional licenses are issued to qualified drivers who have had their license suspended or revoked for alcohol or drug related violations.", "session_id": "doc2dial_3960"}
{"topic_shift": true, "utterance": "Can I apply for a restricted license online?", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "No, you will need to apply at a DMV office.", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "IIs this available at all DMV offices?", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "No. Not all offices, but many provide this service. You can contact your local DMV office to see where to apply.", "session_id": "doc2dial_3960"}
{"topic_shift": true, "utterance": "Are there any requirements for getting a conditional license?", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "Yes, those seeking to obtain a conditional license need to complete an Impaired Driver Program approved by the DMV.", "session_id": "doc2dial_3960"}
{"topic_shift": false, "utterance": "What are VA mental health services?", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "Find out how to access VA mental health services for posttraumatic stress disorder PTSD , psychological effects of military sexual trauma MST , depression , grief , anxiety , and other needs", "session_id": "doc2dial_978"}
{"topic_shift": true, "utterance": "can I have More information about VA mental health services", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "In addition to online resources caregiver support coordinators at your nearest VA medical center and a caregiver peer support mentoring program can help connect caregivers to one another for support and learning", "session_id": "doc2dial_978"}
{"topic_shift": true, "utterance": "where do I  Get free mental health care for a year after separation no matter your discharge status, service history, or eligibility for VA health care", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "you can call 1 - 800 - 877 - 8339", "session_id": "doc2dial_978"}
{"topic_shift": true, "utterance": "are there Resources and support outside VA", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "You can also get support from resources offered by other government departments and community organizations outside of VA", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "are there Resources and support outside VA", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "visit the Military OneSource website or call 800 - 342 - 9647 anytime , day or night .", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "Is there a hotline to contact?", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "Start an online chats Or call 800 - 273 - 8255", "session_id": "doc2dial_978"}
{"topic_shift": false, "utterance": "I need to know if DMV could contact me regarding my dial-in searches I do with my dial-in search account.", "session_id": "doc2dial_1811"}
{"topic_shift": true, "utterance": "Yes, DMV can ask you about your dial-in searches. We do this to monitor compliance with the DIAL-IN Terms of Service.", "session_id": "doc2dial_1811"}
{"topic_shift": false, "utterance": "What about if I didn't perform the search I'm asked about?", "session_id": "doc2dial_1811"}
{"topic_shift": false, "utterance": "If you or any of the known users performed the search, you should contact us immediately. You have to respond to our inquiry about the dial-in search or your search privileges will be suspended until you respond.", "session_id": "doc2dial_1811"}
{"topic_shift": true, "utterance": "What kind of documents or business records can I use to document my searches", "session_id": "doc2dial_1811"}
{"topic_shift": false, "utterance": "Some examples are invoices, retainer agreements, consent forms, and surveillance reports, among other types of records. You should maintain these records to comply with our terms of service.", "session_id": "doc2dial_1811"}
{"topic_shift": true, "utterance": "How much should I pay for the dial-in search account fees?", "session_id": "doc2dial_1811"}
{"topic_shift": false, "utterance": "The first deposit have to be enough to pay for two months of searches.", "session_id": "doc2dial_1811"}
{"topic_shift": true, "utterance": "What is the contact address for problems related to my dial-in search account?", "session_id": "doc2dial_1811"}
{"topic_shift": false, "utterance": "you can mail the DMV to NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137", "session_id": "doc2dial_1811"}
{"topic_shift": false, "utterance": "I am changing my university and I have to change my GI Bill info", "session_id": "doc2dial_950"}
{"topic_shift": false, "utterance": "Okay, we can help you learn about ways you can make GI Bill changes. Find out when and how to request changes to your GI Bill school, program, or other VA education benefits so you can keep getting funding to help pay for your education or training.", "session_id": "doc2dial_950"}
{"topic_shift": true, "utterance": "what do I need to do to make those changes or do I have to do it at all?", "session_id": "doc2dial_950"}
{"topic_shift": false, "utterance": "You will need to request changes to your benefits if you make certain changes to your education", "session_id": "doc2dial_950"}
{"topic_shift": true, "utterance": "and I need to do it or what happens?", "session_id": "doc2dial_950"}
{"topic_shift": false, "utterance": "We need to know about the changes so you can keep getting funding to help pay for your education or training", "session_id": "doc2dial_950"}
{"topic_shift": true, "utterance": "how do I make the changes?", "session_id": "doc2dial_950"}
{"topic_shift": true, "utterance": "Are you a Veteran or service member?", "session_id": "doc2dial_950"}
{"topic_shift": false, "utterance": "I'm in the Navy", "session_id": "doc2dial_950"}
{"topic_shift": false, "utterance": "You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995. You can complete this form online", "session_id": "doc2dial_950"}
{"topic_shift": true, "utterance": "what form is used for dependents?", "session_id": "doc2dial_950"}
{"topic_shift": false, "utterance": "You will need to submit a Dependent\u2019s Request for Change of Program or Place of Training  VA Form 22-5495. You can complete this form online", "session_id": "doc2dial_950"}
{"topic_shift": true, "utterance": "so I do have to request a change to keep getting aid?", "session_id": "doc2dial_950"}
{"topic_shift": false, "utterance": "Yes, you have to request changes to your GI Bill since you are transferring to a different school", "session_id": "doc2dial_950"}
{"topic_shift": false, "utterance": "How many social security credits do I need to get benefits?", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits.", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "Alright, and how do I earn those credits?", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_788"}
{"topic_shift": true, "utterance": "What if I'm statutorily blind and I'm facing a work test?", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "In that case you must only meet the duration of work test.", "session_id": "doc2dial_788"}
{"topic_shift": true, "utterance": "That's good to know. Back to the credits. Does the number of credits decide the amount of benefits I get?", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get extra benefits for earning more than the minimum number of credits.", "session_id": "doc2dial_788"}
{"topic_shift": true, "utterance": "How much do I need to earn to get a credit?", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "The amount of earnings it takes to earn a credit may change each year. In 2020, you earn one Social Security or Medicare credit for every $ 1,410 in covered earnings each year. You must earn $ 5,640 to get the maximum four credits for the year.", "session_id": "doc2dial_788"}
{"topic_shift": true, "utterance": "And how many credits do I need for retirement benefits?", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "Were you born after 1928?", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "No, before.", "session_id": "doc2dial_788"}
{"topic_shift": false, "utterance": "I need to know the fees for my car, please.", "session_id": "doc2dial_1839"}
{"topic_shift": false, "utterance": "You must use both the registration fee and the county use tax charts to determine your registration fee and the county use tax", "session_id": "doc2dial_1839"}
{"topic_shift": true, "utterance": "How much is the Supplemental MCTD fee and who is responsible for regulating the \"TC\" plates?", "session_id": "doc2dial_1839"}
{"topic_shift": false, "utterance": "The Supplemental MCTD fee is $50 for two years and $25 per year. The New York City Taxi and Limousine Commission regulates all \"TC\" vehicle plates", "session_id": "doc2dial_1839"}
{"topic_shift": true, "utterance": "I live outside of New York and I'm exempt from the vehicle use tax in my county, How do I pay my fees?", "session_id": "doc2dial_1839"}
{"topic_shift": false, "utterance": "You must complete the form UT-11C if you are living outside New Yor City.", "session_id": "doc2dial_1839"}
{"topic_shift": false, "utterance": "I am from New York and I want to register my vehicle. Do I have to pay any taxes? If so, where should I go?", "session_id": "doc2dial_1839"}
{"topic_shift": false, "utterance": "Yes, you must pay a vehicle use tax when they register a commercial vehicle, To pay your vehicle taxes, you must go to the nearest DMV office or your preferred one.", "session_id": "doc2dial_1839"}
{"topic_shift": false, "utterance": "I'm a little lost, I don't know anything about paying my vehicle taxes or where to go.", "session_id": "doc2dial_1839"}
{"topic_shift": false, "utterance": "Don't worry,  ask in your city or county where you reside.", "session_id": "doc2dial_1839"}
{"topic_shift": false, "utterance": "Hello. I',m here because i'm planning to pursue some educational programs and heard about  the Montgomery Bill to help me pay for that. Would you mind to fill me in about how can i access that benefit?", "session_id": "doc2dial_1187"}
{"topic_shift": true, "utterance": "It's really simple. The basics for getting the benefits are as follow: Making sure you program is approved by VA; then, apply for the benefits and lastly, Ask for your enrollment certification.", "session_id": "doc2dial_1187"}
{"topic_shift": true, "utterance": "Okey. That sounds like pretty simple indeed. About that last point, the certification. Do i need to ask for it to someone in particular?", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "That's right. It can be a person in charge of your school's financial aid, VA registry, on admissions or even from counseling office.", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "But that sounds like regular studies, what if i'm going after some training or going to be an apprentice?", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "If that so, then the certification may come from someone in your school's training, finance or human resources office.", "session_id": "doc2dial_1187"}
{"topic_shift": true, "utterance": "O.k that's a relief to knowing that. I guess there will be a way to see what it will cost me all this, right?", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "There is, indeed. You can go for the link and check out the current payment rates.", "session_id": "doc2dial_1187"}
{"topic_shift": true, "utterance": "Right, i'll check that later. Oh, how do i check if the program i want is approved by you?", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "That's very important question. You'll have to make sure to contact your school choice or make use of our online comparison tool to check if your program is approved by veterans affairs.", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "Is everything clear until this point or you still need more information about this topic?", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "No, thanks, i think i get it.", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "Remember we are here to help you, If you have hearing loss, you can tell us and we'll help you out. Do you?", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "Sorry, i was a little ashamed to admit it but yeah i have some hearing problems.", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "Don't be. You just have to use our tool free number TTY.711 or submit a question online.", "session_id": "doc2dial_1187"}
{"topic_shift": false, "utterance": "I need to know how to transfer my GI Bill benefits from before 9/11.", "session_id": "doc2dial_3790"}
{"topic_shift": false, "utterance": "Of course. Here you can find out if you can transfer any of your unused Post-9/11 GI Bill benefits to your spouse or dependent children. Remember, the Department of Defense decides whether you can transfer GI Bill benefits to your family.", "session_id": "doc2dial_3790"}
{"topic_shift": true, "utterance": "What are the conditions I need to meet to be able to transfer benefits then?", "session_id": "doc2dial_3790"}
{"topic_shift": false, "utterance": "Have you completed at least 6 years of service on the date your request is approved and you agree to add 4 more years of service?", "session_id": "doc2dial_3790"}
{"topic_shift": false, "utterance": "Yes, I have. 8 years of service.", "session_id": "doc2dial_3790"}
{"topic_shift": false, "utterance": "Then you should be able to transfer your education benefits.", "session_id": "doc2dial_3790"}
{"topic_shift": true, "utterance": "Those are good news. You said that the department of defense decides if I can transfer my GI Bill benefits?", "session_id": "doc2dial_3790"}
{"topic_shift": false, "utterance": "Yes, that's correct. The Department of Defense decides whether you can transfer GI Bill benefits to your family.", "session_id": "doc2dial_3790"}
{"topic_shift": true, "utterance": "What if want to revoke transferred benefits?", "session_id": "doc2dial_3790"}
{"topic_shift": false, "utterance": "In that case, please turn in another transfer request for the dependent through milConnect.", "session_id": "doc2dial_3790"}
{"topic_shift": true, "utterance": "And where do I turn in my requests while I'm still on active duty?", "session_id": "doc2dial_3790"}
{"topic_shift": false, "utterance": "You'll request to transfer, change, or revoke a Transfer of Entitlement, TOE, through milConnect, as long as you are on active duty. You can't apply for a TOE through us.", "session_id": "doc2dial_3790"}
{"topic_shift": false, "utterance": "Hello. My vehicle license plates are lost, stolen, or destroyed. What I can do?", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "You must deliver the vehicle registration to the DMV.", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "Do you have one or two plates?", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "two", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "two", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "If the plates were lost, stolen, or destroyed outside of New York State, obtain a printed report on the letterhead of a police agency in the state where the incident occurred", "session_id": "doc2dial_3948"}
{"topic_shift": true, "utterance": "How can I get new plates?", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "You can request a new set of plates at a DMV office.", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "Did your plate leak or destroy?", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "lost", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "You will need to pay the new plates and a $ 3.75 fee to issue a new registration. The fee for plates are\u00a0 $ 25 for a set of 2", "session_id": "doc2dial_3948"}
{"topic_shift": false, "utterance": "Hi, I would like to know about agent orange exposure Coast Guard Ships", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "Did you serve in any U.S Navy or Coast Guard ship operating in the coastal waterways of Vietnam, between January 9 1962 and May 7, 1975?", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "No, I didn`t serve there", "session_id": "doc2dial_3784"}
{"topic_shift": true, "utterance": "What are the requirements for disability benefits from VA?", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "The first one is having an illness that could be caused by Agent Orange called a presumptive disease, is that your case?", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "No, that is not my case at all.", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "Well, then you can't be eligible for this benefit", "session_id": "doc2dial_3784"}
{"topic_shift": true, "utterance": "What if I don't have a illness, but the presumption I could have one in the future?", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "If you had contact with Agent Orange, herbicides used to clear trees or plants during the  war, you can find out if you can get some compensation and other benefits for illnesses we believe are caused by Agent Orange.", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "what benefits can I get?", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "You can get disability compensation and other benefits if you had contact with the previously mentioned components", "session_id": "doc2dial_3784"}
{"topic_shift": true, "utterance": "What If I have an illness different from those mentioned on the list of related diseases, but I believe it was caused by Agent Orange", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "In that case, you should present a scientific proof that the illness was caused by Agent Orange.", "session_id": "doc2dial_3784"}
{"topic_shift": true, "utterance": "Is there any law that protects Blue Water Navy Veterans?", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "Of course, they are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure, this law was signed on 2019 and takes effect on January 2020", "session_id": "doc2dial_3784"}
{"topic_shift": false, "utterance": "What should I do if my VHIC is lost or stolen?", "session_id": "doc2dial_1193"}
{"topic_shift": true, "utterance": "You can request a replacement card at the VA medical center where you had your picture taken . You ll need to bring your driver s license , passport , or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card .", "session_id": "doc2dial_1193"}
{"topic_shift": false, "utterance": "Have you changed your medical center since getting your original card?", "session_id": "doc2dial_1193"}
{"topic_shift": false, "utterance": "No I haven't", "session_id": "doc2dial_1193"}
{"topic_shift": true, "utterance": "What should I do with my old Veterans identification card?", "session_id": "doc2dial_1193"}
{"topic_shift": false, "utterance": "Please destroy it by cutting it up or shredding it . We want all Veterans who are enrolled in VA health care to have the new VHIC . This new card offers even more security to protect your personal information .", "session_id": "doc2dial_1193"}
{"topic_shift": true, "utterance": "What if I have changed my medical center where I receive care?", "session_id": "doc2dial_1193"}
{"topic_shift": false, "utterance": "you can contact the medical center where you currently receive care .Or , call us at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1193"}
{"topic_shift": true, "utterance": "What do I need to do after I receive my VA health care welcome call?", "session_id": "doc2dial_1193"}
{"topic_shift": false, "utterance": "Contact your nearest VA medical center and ask to speak with the enrollment coordinator  Ask the coordinator to help you arrange to get your picture taken for your new Veteran Health Identification Card .", "session_id": "doc2dial_1193"}
{"topic_shift": true, "utterance": "What should I do with my old Veterans identification card?", "session_id": "doc2dial_1193"}
{"topic_shift": false, "utterance": "Please destroy it by cutting it up or shredding it . We want all Veterans who are enrolled in VA health care to have the new VHIC . This new card offers even more security to protect your personal information .", "session_id": "doc2dial_1193"}
{"topic_shift": false, "utterance": "How do I apply for healthcare benfits?", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "After you ve applied for VA health carewe ll send you a letter in the mail to let you know if your application has been approved", "session_id": "doc2dial_944"}
{"topic_shift": true, "utterance": "If you approve my application, what do I do next", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "Wait for your welcome call from VA . We ll call you to welcome you to the VA health care program , help you with scheduling your first doctor s appointment , and answer any questions you may have about your health care benefits", "session_id": "doc2dial_944"}
{"topic_shift": true, "utterance": "I have other questions where can I get more information?", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "Contact your local VA medical center or clinic and ask for  The enrollment coordinator", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "I want to know more about my VA benefits", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "we can help Learn more about your VA health care coverage", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "how do i find a va center near me?", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "you can google it", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "I have other questions..where do i go?", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "If you re signed up for VA health care  you can manage your VA health and benefits online through VA.gov : Refill your prescriptionsSend a secure message to your health care teamCheck the status of a disability or pension claim", "session_id": "doc2dial_944"}
{"topic_shift": true, "utterance": "if I am approved what do I do next?", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "Wait for your welcome call from VA . We ll call you to welcome you to the VA health care program , help you with scheduling your first doctor s appointment , and answer any questions you may have about your health care benefits", "session_id": "doc2dial_944"}
{"topic_shift": false, "utterance": "I need to know what original documents that I need.", "session_id": "doc2dial_213"}
{"topic_shift": true, "utterance": "To prove immigration status, there are some specific documents you need.", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "Are you trying to prove your child's U.S. immigration status?", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "We will need your child's current U.S. immigration document, like a I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa, I-766 Employment Authorization Document, EAD, or a work permit.", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "What if you are not a U.S. citizen?", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "Then Social Security will want to see a current DHS document like a I-551 Permanent Resident Card.", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "What about taxes?", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "You can apply for an Individual Taxpayer ID number", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "Can you get benefits and services without a SSN?", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "Yes, you do not need a number to conduct business with a bank, register for school, apply for educational tests, obtain private health insurance, apply for school lunch programs, or apply for subsidized houses.", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "Can you use a number to work?", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "No, you can't use it to work.", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "What happens if I work?", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "If you do, we will inform DHS.", "session_id": "doc2dial_213"}
{"topic_shift": false, "utterance": "I have TNC questions", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "Okay, TNC stands for \u201ctransportation network company\u201d, a term defined in a recently enacted part of the State Vehicle & Traffic Law. A TNC is a business, also known as a \"rideshare company\", licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.", "session_id": "doc2dial_2673"}
{"topic_shift": true, "utterance": "If I'm good with the New York City Taxi & Limousine Commission, can I work for Lyft outside of New York City", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "Yes but only if you are authorized by a licensed TNC company, and only if you use a different vehicle than you drive for hire in New York City", "session_id": "doc2dial_2673"}
{"topic_shift": true, "utterance": "can I pick up Lyft passengers in NYC?", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "No, not unless you are separately authorized by the New York City Taxi & Limousine Commission", "session_id": "doc2dial_2673"}
{"topic_shift": true, "utterance": "what do I need to work for a rideshare here in NYC?", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "You can contact one of the New York State licensed TNC companies", "session_id": "doc2dial_2673"}
{"topic_shift": true, "utterance": "could I pick up Lyft customers in a taxi cab?", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "No, the TNC Act prohibits taxis from being used as  TNC vehicles.", "session_id": "doc2dial_2673"}
{"topic_shift": true, "utterance": "what kinds of insurance would I need if I'm working for a ridesharing company?", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "The TNC company you work for will help you with the required insurance.", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "Are you interested in becoming a TNC driver or just looking for information?", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "no, just want to know more but maybe someday if I need a job", "session_id": "doc2dial_2673"}
{"topic_shift": false, "utterance": "How do I renew?", "session_id": "doc2dial_2115"}
{"topic_shift": true, "utterance": "Your application for renewal of a Driving School License must be submitted between 30 and 60 days before the license expires.", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "Are you in the process of renewing?", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "No not at this time.", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "How do I get my expiration date?", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "It is printed on your license.", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "What if my school uses vehicles for instruction?", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "Yes my school uses vehicles for instruction.", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "You must attach a List of Driving School Vehicles-MV-527", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "What about pre-licensing?", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "You must attach a Signature Authorization List-Pre-Licensing Course, MV-278.6", "session_id": "doc2dial_2115"}
{"topic_shift": true, "utterance": "How long are licenses renewed for?", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "Licenses are renewed for two years.", "session_id": "doc2dial_2115"}
{"topic_shift": false, "utterance": "I would like to know if Social Security pays death benefits?", "session_id": "doc2dial_575"}
{"topic_shift": true, "utterance": "Yes A one-time payment of $ 255 can be paid to the surviving spouse if he or she lived with the deceased; or, if you lived separately, you were receiving certain Social Security benefits on the deceased's record.", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "and if there is no surviving spouse?", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "in this case payment is made to a child who is eligible for benefits in the registry of the deceased in the month of death", "session_id": "doc2dial_575"}
{"topic_shift": true, "utterance": "ok I understand and can I choose other family members?", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "Do you want to choose a stepchild, grandchild, grandchild, or foster child?", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "yes to a grandson", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "Is your father 62 or older?", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "his parents could not be chosen", "session_id": "doc2dial_575"}
{"topic_shift": true, "utterance": "How do you return benefits if the deceased received benefits by check?", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "Benefits received by check should be returned to Social Security as soon as possible. Do not change checks received during the month the person dies or later.", "session_id": "doc2dial_575"}
{"topic_shift": false, "utterance": "I want more info on phase 3", "session_id": "doc2dial_2101"}
{"topic_shift": true, "utterance": "Do you need help with endorsement and restriction changes?", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "New CDL restrictions defined below by the Federal Motor Carrier Safety Administration FMCSA may affect CLP holders when taking a Skills Test in a vehicle without full airbrakes and/or a manual transmission.", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "Does the vehicle used for your skills test have an automatic transmission?", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "OK, well if this is your first road test in a commercial motor vehicle CMV you will be given an E restriction", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "What is an E restriction?", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "An E restriction is given when you are driving an automatic and this is yoru first road test in a CMV", "session_id": "doc2dial_2101"}
{"topic_shift": true, "utterance": "What happens if I have an open suspension?", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "The CDL Permit Rule broadens the criteria used during CLP and CDL license applications to check for open suspensions and revocations in other states .New York State will reject any application where a driver has any open suspension or revocation in any state", "session_id": "doc2dial_2101"}
{"topic_shift": true, "utterance": "What if I have a CDL with an L restriction?", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "You will be upgraded from an L to a Z restriction", "session_id": "doc2dial_2101"}
{"topic_shift": false, "utterance": "Good afternoon. I've been on disability status for a while, but it's probable that i get clear to go back to my normal activities. I would like to know if there is some special info about this regard?", "session_id": "doc2dial_561"}
{"topic_shift": true, "utterance": "Are you concerned about your disability incomes?", "session_id": "doc2dial_561"}
{"topic_shift": false, "utterance": "No, nothing like that, but i would like to know, well, if there is those considerations.", "session_id": "doc2dial_561"}
{"topic_shift": false, "utterance": "Look, i'm not trying to get some advantage, just heard that there was something called work incentives. Anyway, where can i get more information about this topic?", "session_id": "doc2dial_561"}
{"topic_shift": false, "utterance": "No problem, If you're interested into getting more information about this, you can read the following document: Working while disabled: How we can help you.", "session_id": "doc2dial_561"}
{"topic_shift": true, "utterance": "O.k i'll look for it. Anything else like this?", "session_id": "doc2dial_561"}
{"topic_shift": false, "utterance": "Sure thing. You can also check the following publications for more inside info: Disability Benefits; What you need to know when you get Social Security Disability Benefits; and How we decide if you still have a qualifying disability.", "session_id": "doc2dial_561"}
{"topic_shift": false, "utterance": "Quite a list, huh?. So, this publications will help me out to solve my doubts?", "session_id": "doc2dial_561"}
{"topic_shift": false, "utterance": "They should suffice most of your doubts, yeah.", "session_id": "doc2dial_561"}
{"topic_shift": true, "utterance": "O.k, o.k, then i'll definitely look for them. Now, a last question, I heard about a substantial level or something like that, related to stop the benefits, could you tell me more?", "session_id": "doc2dial_561"}
{"topic_shift": false, "utterance": "Yeah, it's correct. What you are referring to is one of the possible causes for us to stop the giving of the benefits. We check if you work at a level we consider \"substantial\".", "session_id": "doc2dial_561"}
{"topic_shift": false, "utterance": "Can you tell me about applying for VA Voc Rehab adn Employment?", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "I can help you find out about VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits.", "session_id": "doc2dial_1408"}
{"topic_shift": true, "utterance": "Is there a way to apply even though I already have a VA disability rating?", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "Yes, you can sign into your eBenefits account.", "session_id": "doc2dial_1408"}
{"topic_shift": true, "utterance": "What happens once an entitlement decision has been made?", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "You and your counselor will work together to develop a plan for rehabilitation which will outline rehabilitation and other services that VR&E will provide to you.", "session_id": "doc2dial_1408"}
{"topic_shift": true, "utterance": "What is the process after VRC creates my rehabilitation plan?", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "Your VRC will help put your plan into action with you and the will provide ongoing counseling and help get tutorial assistance, job training, work-readiness support, and the medical referrals you will need.", "session_id": "doc2dial_1408"}
{"topic_shift": true, "utterance": "What happens after I apply?", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "A meeting will be scheduled for you with a VRC to find out if you have an employment handicap and if you are eligible VR&E benefits and services.", "session_id": "doc2dial_1408"}
{"topic_shift": true, "utterance": "What must be true if I am eligible for VR&E benefits?", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "Are you going through the Physcial Evaluation Board Process?", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "Yes, I am going through the Physical Evaluatoin Process.", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "Then you are possibly eligible for VR&E benefits and services.", "session_id": "doc2dial_1408"}
{"topic_shift": false, "utterance": "How soon do someone need to apply for disability benefits?", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "You need to apply as soon as you have been classified as disabled.", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "Are you ready now?", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "No I'm missing information.", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "Are you hearing impaired?", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "Yes I'm hard of hearing.", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "Either you can call us at TTY at or visit your local Social Security office.", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "What if I'm helping my mother apply?", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "Read this information.", "session_id": "doc2dial_29"}
{"topic_shift": true, "utterance": "Can I give the information about the doctors and appointments or must the information come directly from my doctor?", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "You may prepare a list of visits and medications but also provide medical records.", "session_id": "doc2dial_29"}
{"topic_shift": true, "utterance": "What do I do in the event that my application is denied?", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "For information about that eventuality please read \" Your income and resources \" on page 5 of our Supplemental Security Income SSI booklet.", "session_id": "doc2dial_29"}
{"topic_shift": false, "utterance": "is there any other information i need to know?", "session_id": "doc2dial_3579"}
{"topic_shift": true, "utterance": "yes there is", "session_id": "doc2dial_3579"}
{"topic_shift": false, "utterance": "What 's the best time to start your retirement benefits", "session_id": "doc2dial_3579"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between .", "session_id": "doc2dial_3579"}
{"topic_shift": false, "utterance": "oh ok thank you", "session_id": "doc2dial_3579"}
{"topic_shift": false, "utterance": "Here 's some additional information that may help you decide what 's right for you :    Early or Late Retirement ?", "session_id": "doc2dial_3579"}
{"topic_shift": true, "utterance": "when can I choose to start benefits?", "session_id": "doc2dial_3579"}
{"topic_shift": false, "utterance": "you can choose to start receiving benefits before the month you apply", "session_id": "doc2dial_3579"}
{"topic_shift": true, "utterance": "is 62 the best time to start them?", "session_id": "doc2dial_3579"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between", "session_id": "doc2dial_3579"}
{"topic_shift": true, "utterance": "what age does the benefit increase cut off?", "session_id": "doc2dial_3579"}
{"topic_shift": false, "utterance": "The benefit increase no longer applies when you reach age 70 , even if you continue to delay taking benefits .", "session_id": "doc2dial_3579"}
{"topic_shift": false, "utterance": "I am not sure if I should apply for Medicare.", "session_id": "doc2dial_207"}
{"topic_shift": true, "utterance": "I understand. It's important to consider that Medicare usually starts when you reach age 65.", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "Are you planning to delay starting your benefits?", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "Yes, I was thinking about doing just that. You know, my current situation made me think a delay might be a good idea.", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "In that case be sure to contact Social Security about 3 months before you turn age 65 to check about applying for Medicare.", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "What about my wife? I think she also qualifies for benefits from my record.", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "If your wife qualifies for benefits from your record, the value of her benefits, added to your own, may help you decide if taking your benefits sooner is your best choice.", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "Got it, but I do have health insurance at my current job. Does this impact my Medicare plans somehow?", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "Even if you have health insurance through a current or former employer or as part of your severance package, you should still check to see whether you need to sign up for Medicare. Some health insurance plans change automatically at age 65.", "session_id": "doc2dial_207"}
{"topic_shift": true, "utterance": "Will do. So tell me, could I also choose to get my retirement benefits earlier?", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "That is possible, you may choose to start receiving retirement benefits earlier.", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "Well, I'm just thinking here. About life expectation and all. What good is retirement if I don't live to see it?", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "Allow me to ease your fears: about one out of every four 65-year-olds today will live past age 90. One out of 10 will live past age 95.", "session_id": "doc2dial_207"}
{"topic_shift": false, "utterance": "Hello there. I would like to know who is allowed to drive a car in NY. Can you please answer a few questions?", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "Of course. Do you want to drive a car or motorcycle in New York State?", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "No. I'm going to visit NY with a rental car and that's why I need information.", "session_id": "doc2dial_2667"}
{"topic_shift": true, "utterance": "I already own a drivers license myself, but I'm from abroad. Do I need a special license to drive in NY?", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "In that case, you do not need a New York State license to drive in New York State. You should only apply for a New York State driver license if you become a resident of New York State.", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "What if I didn't have a license in my home country and wanted to get a New York State driver license?", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "In that case you would have to pass a written test, complete a 5-hour pre-licensing course and pass a road test.", "session_id": "doc2dial_2667"}
{"topic_shift": true, "utterance": "Is that what all residents of NY have to go through?", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "Are you planning to become a New York State resident?", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "No, I'm just going to visit NY and wanted to use a rental car.", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "Do you have a valid driver license issued by another U.S. state or territory, federal district or Canadian province?", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "Then you may be eligible to exchange it for a New York driver license.", "session_id": "doc2dial_2667"}
{"topic_shift": false, "utterance": "Hello. How do I get disability benefits?", "session_id": "doc2dial_1346"}
{"topic_shift": true, "utterance": "You'll need to file a claim for disability compensation", "session_id": "doc2dial_1346"}
{"topic_shift": false, "utterance": "Is your case severe?", "session_id": "doc2dial_1346"}
{"topic_shift": false, "utterance": "For me, yes", "session_id": "doc2dial_1346"}
{"topic_shift": false, "utterance": "You may be able to get an extension for up to 3 more months.", "session_id": "doc2dial_1346"}
{"topic_shift": true, "utterance": "Can I get disability benefits if I've had surgery?", "session_id": "doc2dial_1346"}
{"topic_shift": false, "utterance": "Yes. Did the surgery require a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability?", "session_id": "doc2dial_1346"}
{"topic_shift": true, "utterance": "Yes. What is the time required for surgery to obtain benefits?", "session_id": "doc2dial_1346"}
{"topic_shift": false, "utterance": "Recovery time from either a surgery or the immobilization of a joint by a cast without surgery requires a temporary 100 % disability rating for a service-connected disability.The temporary 100 % rating may continue for 1 to 3 months depending on your unique case.", "session_id": "doc2dial_1346"}
{"topic_shift": true, "utterance": "May I be able to get a temporary 100 % disability rating and disability compensation?", "session_id": "doc2dial_1346"}
{"topic_shift": false, "utterance": "Yes. Find out if you can get this benefit.", "session_id": "doc2dial_1346"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1346"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you've had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability-related to your military service called a service-connected disability.", "session_id": "doc2dial_1346"}
{"topic_shift": false, "utterance": "I have a freeze on my credit report. Can I still open an account?", "session_id": "doc2dial_3551"}
{"topic_shift": true, "utterance": "Do you currently have a freeze or fraud alert on your credit report?", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "Yes, a security freeze.", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "In this case, you can still open an account, but you will need to temporary lift the freeze. You can do this by contacting your identity services provider and requesting them to to temporary lift it for you.", "session_id": "doc2dial_3551"}
{"topic_shift": true, "utterance": "Can my wife open the account for me?", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "No. Only you are authorized to create and use your personal account. This is a security measure that we take to protect your personal information.", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "Do you need more information about this security measure?", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "Yes, I'd like to know more.", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "We only allow you to create and use the account for your own use because it protects you from fraudulent activity.", "session_id": "doc2dial_3551"}
{"topic_shift": true, "utterance": "Once I request a temporary life of my credit freeze, what happens then?", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "The freeze will be reinstated by your identity services provider after the temporary lift expires.", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "What if I don't want to do a temporary lift?", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "IIn this case, you can still open an account by visiting your local Social Security office.", "session_id": "doc2dial_3551"}
{"topic_shift": false, "utterance": "Hi could you please tell if I have a criminal conviction if this will limit my eligibility for federal student aid?", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "Yes it can but make sure you understand your status and don't just assume that you can't get aid, you might well be able to.", "session_id": "doc2dial_2897"}
{"topic_shift": true, "utterance": "What sort of convictions might affect the aid that I can receive?", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "Other than drug convictions, convictions for a forcible or non forcible sexual offense which are subject to an involuntary civil commitment upon completion of a period of incarceration for that offense your aid might be affected.", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "If I have been incarcerated for the said offense what aid can't I receive?", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "You will not be able to receive a Federal Pell Grant.", "session_id": "doc2dial_2897"}
{"topic_shift": true, "utterance": "Can I regain eligibility for aid if I have had a drug related conviction?", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "You can regain eligibility and if you do regain eligibility during the award year you should notify your financial aid office immediately so you can get any aid that is due to you.", "session_id": "doc2dial_2897"}
{"topic_shift": true, "utterance": "What if I have been incarcerated, will I be eligible for aid?", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "You can receive aid but it might be limited.", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "What happens after I have been released after a conviction?", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "Once you are released most eligibility limitation will be removed. In fact, you will be able to apply for aid before you are released so your aid is processed in time for you to start school.", "session_id": "doc2dial_2897"}
{"topic_shift": false, "utterance": "Hi, Can you help me. I want to change my body shop adress.", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "Hi. Just body shop or is repair shop included?", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "No just body shop. We don't repair things except auto body.", "session_id": "doc2dial_2129"}
{"topic_shift": true, "utterance": "We are moving to another street corner. What should we do?", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "First you must fill Statement of Ownership and/or Permission to Use Place of Business pdf", "session_id": "doc2dial_2129"}
{"topic_shift": true, "utterance": "The place we are moving to was a body shop also. Is it important thing?", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "Yes please give the Facility number or name of that shop. It may be accepted as proof of zoning", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "Do we need any other documents?", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "Yes you may need Certificate of Occupancy or local license.", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "Do you have an Inspection Station License?", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "Yes I think, I have", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "So please look at Inspection Station Cap Information", "session_id": "doc2dial_2129"}
{"topic_shift": false, "utterance": "Hi there, I 'm looking for some info about how a person may qualify for a disability benefit?", "session_id": "doc2dial_549"}
{"topic_shift": false, "utterance": "I understand you want to know about if you are eligible for disability?", "session_id": "doc2dial_549"}
{"topic_shift": false, "utterance": "No, not me.", "session_id": "doc2dial_549"}
{"topic_shift": true, "utterance": "Look, lets go over other question. What can you tell about if a disabled dult may be eligible for benefits?", "session_id": "doc2dial_549"}
{"topic_shift": false, "utterance": "It's possible, But for that, such adult must be disabled before age 22 and to have a deceased parent or such parent starts receiving retirement or disability benefits. It is considered a child's benefit because is paid on a parent Social Security record.", "session_id": "doc2dial_549"}
{"topic_shift": true, "utterance": "Oh, that's interesting. Look, about that disability, what can you tell me if  i'm not able to do my current work anymore?", "session_id": "doc2dial_549"}
{"topic_shift": false, "utterance": "Are you currently unable to perform any work?", "session_id": "doc2dial_549"}
{"topic_shift": false, "utterance": "No, nothing like that, just being curious about it.", "session_id": "doc2dial_549"}
{"topic_shift": true, "utterance": "Another question, please. I have this relative who have vision problems. How much is the monthly earnings she can get?", "session_id": "doc2dial_549"}
{"topic_shift": false, "utterance": "No problem. by 2019, those earning has limits for $2,040.", "session_id": "doc2dial_549"}
{"topic_shift": true, "utterance": "O.k thanks. I suppose you have a disability list in order to classify people and choose if they are eligible, right?.What about if there is a disability which isn't there?", "session_id": "doc2dial_549"}
{"topic_shift": false, "utterance": "In that case, we need to decide if that disability is severe enough as medical condition and find out if you're effectively disabled.", "session_id": "doc2dial_549"}
{"topic_shift": false, "utterance": "I want to know about tax benefits and school costs", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "Tax benefits can be used to get back some of the money you spend on tuition", "session_id": "doc2dial_3237"}
{"topic_shift": true, "utterance": "do you have anything about a savings plan for school?", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "Yes, I can help you learn more about state 529 plans", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "do all schools participate in this?", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "To find out if the school you plan to attend participates in a 529 plan you can ask the financial aid or admissions staff.", "session_id": "doc2dial_3237"}
{"topic_shift": true, "utterance": "are there any tax credits?", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "There are two tax credits that help with the costs of college by reducing the amount of your income tax", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "Did you miss filing a tax return?", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "no I did file", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "what's the most I can get as a tax credit?", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "The American Opportunity Credit allows you to claim up to $ 2,500 per student per year for the first four years of school.", "session_id": "doc2dial_3237"}
{"topic_shift": false, "utterance": "Hi. I would like to know about the VA home loan programs for surviving spouses", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "To get a VA - backed home loan as the surviving spouse of a Veteran, you'll need a Certificate of Eligibility COE to show your lender that you qualify for this benefit", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "How do I know if I'm eligible?", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "[4] Find out if you can get a COE .s   [5] Keep in mind that you ll also need to meet your lender s credit and income requirements to get a loan.", "session_id": "doc2dial_1420"}
{"topic_shift": true, "utterance": "ok, how can I get a COE?", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "[7] You may be able to get a COE if you re the spouse of a Veteran , [8] and at least one of the descriptions below is true for them .   [9] At least one of these must be true .r   [10] The Veteran :     [11] Is missing in action", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "The Veteran : Is a Prisoner of War POW?", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "If you re the spouse of a Veteran that is a Prisoner of War POW, Then you are able to get a COE", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "what do I have to do?", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "Note:   [20] A surviving spouse who remarried before December 16 , 2003 , and on or after their 57th birthday , must have applied no later than December 15 , 2004 , to establish home loan eligibility .   [21] We ll have to deny applications we received after December 15 , 2004 , from surviving spouses who remarried before December 16 , 2003 .", "session_id": "doc2dial_1420"}
{"topic_shift": true, "utterance": "How do I apply for a COE if I'm not receiving DIC benefits?", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "[35] You ll first need to fill out an Application for DIC , Survivors Pension and/or Accrued Benefits VA Form 21P-534EZ .s   [36] Download VA Form 21P-534EZs   [37] You ll also need :     [38] The Veteran s DD214 or other separation papers if available , [39] and     [40] A copy of your marriage license , [41] and   [42] The Veteran s death certificate   [43] Get military service records online   [44] Submit the form and documents to the VA pension management center that serves your state .   [45] Find a VA pension management center", "session_id": "doc2dial_1420"}
{"topic_shift": false, "utterance": "Hello. I need information about corrected cards for U.S. born children.", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "ok, first, have you changed your child's name?", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "I haven't", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "Is your child currently working?", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "No, he isn't working.", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "Just so you know, it could cause you inconveniences if you don't tell us about your child's name change.", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "But, I haven't changed my child's name.", "session_id": "doc2dial_15"}
{"topic_shift": true, "utterance": "What I want to know right now is, what original documents do I need to apply for a corrected card?.", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "have you established with us the citizenship of your child?", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "Not yet.", "session_id": "doc2dial_15"}
{"topic_shift": false, "utterance": "Am I able to use the VA Appointments tools?", "session_id": "doc2dial_1434"}
{"topic_shift": true, "utterance": "Yes, you can use these tools if you meet all the requirements.", "session_id": "doc2dial_1434"}
{"topic_shift": true, "utterance": "How would I know if my VA health facility uses online scheduling?", "session_id": "doc2dial_1434"}
{"topic_shift": false, "utterance": "You can check our list of VA facilities that use online scheduling tool and we hope to expand in the future.", "session_id": "doc2dial_1434"}
{"topic_shift": true, "utterance": "Can I use secure messaging to schedule my appointments?", "session_id": "doc2dial_1434"}
{"topic_shift": false, "utterance": "Yes, as long you use Secure Messaging with you VA health care team you maybe able to use this service to schedule and cancel appointments.", "session_id": "doc2dial_1434"}
{"topic_shift": true, "utterance": "What must be true for me to use the VA appointments tools?", "session_id": "doc2dial_1434"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1434"}
{"topic_shift": false, "utterance": "No, I am not enrolled in VA health care.", "session_id": "doc2dial_1434"}
{"topic_shift": false, "utterance": "Then you are not able to use the VA appointments tools at this time.", "session_id": "doc2dial_1434"}
{"topic_shift": true, "utterance": "What types of VA medical appointments are able to be scheduled online?", "session_id": "doc2dial_1434"}
{"topic_shift": false, "utterance": "it all depends on your VA health facility has it?", "session_id": "doc2dial_1434"}
{"topic_shift": true, "utterance": "What is the fasted way to make all VA appointments?", "session_id": "doc2dial_1434"}
{"topic_shift": false, "utterance": "You should usually call to make all VA appointments because it is the fastest.", "session_id": "doc2dial_1434"}
{"topic_shift": false, "utterance": "How can I make a complaint about how my college is handing out financial aid?", "session_id": "doc2dial_3223"}
{"topic_shift": true, "utterance": "Do you feel your school is not adiministering federal student aid funds the way it is supposed to?", "session_id": "doc2dial_3223"}
{"topic_shift": false, "utterance": "Yes, I think they are not administering federal student aid properly.", "session_id": "doc2dial_3223"}
{"topic_shift": false, "utterance": "I can give you some info that could help you determine how to solve your problem or submit a complaint.", "session_id": "doc2dial_3223"}
{"topic_shift": true, "utterance": "What is the process of joining the military service?", "session_id": "doc2dial_3223"}
{"topic_shift": false, "utterance": "First you need to get in touch with a recruiter to learn more about the service with each branch.", "session_id": "doc2dial_3223"}
{"topic_shift": true, "utterance": "I think my school did not calculate my eligibility for federal student grants, loans, or work-study correctly, what should I do?", "session_id": "doc2dial_3223"}
{"topic_shift": false, "utterance": "Did your school pay out your aid or credit balance incorrectly in the wrong amount, at the wrong time, or not at all?", "session_id": "doc2dial_3223"}
{"topic_shift": false, "utterance": "Yes, they did not pay out what they stated.", "session_id": "doc2dial_3223"}
{"topic_shift": false, "utterance": "You would need to call the Federal Student Aid Feedback center.", "session_id": "doc2dial_3223"}
{"topic_shift": true, "utterance": "What should I expect if I receive a Federal Pell Grant?", "session_id": "doc2dial_3223"}
{"topic_shift": false, "utterance": "You would expect to receive an Expected family Contribution of zero, which maximizes your Pell Grant eligibility and can increase your eligibility for different federal student aid programs.", "session_id": "doc2dial_3223"}
{"topic_shift": false, "utterance": "I received a security freeze fraud alert on my credit report", "session_id": "doc2dial_3545"}
{"topic_shift": true, "utterance": "read If you have a security freeze , fraud alert , or both on your credit report", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "Can you help me ?", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "ou can still open a my Social Security account by temporarily lifting it", "session_id": "doc2dial_3545"}
{"topic_shift": true, "utterance": "Hwho else see my personal social security account?", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "Your personal mySocial Security account is for your use only Social Security is dedicated to protecting the information and resources entrusted to us , including your personal information and investment", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "Protecting the information and resources entrusted to us , including your personal information and investment . For your protection", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "How is it for my protection?", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "you re the only one who can create your personal my Social Security account. for your use only", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "So no one else can use my account?", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "No one can create or use an account on your behalf , even with written permission", "session_id": "doc2dial_3545"}
{"topic_shift": true, "utterance": "Where can I read up on this?", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "Read the Federal Trade Commission s Credit Freeze FAQs .", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "The is for security freezes and fraud alerts information ?", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3545"}
{"topic_shift": false, "utterance": "Can you please give me some information on the Direct PLUS Loan application for graduate students?", "session_id": "doc2dial_2883"}
{"topic_shift": true, "utterance": "Do you need to know what the Direct PLUS Loan application for graduate students is?", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "I do.", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "This application is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Willam D. Ford Federal Direct Loan Direct Loan Program.  Some schools may have different processes for obtaining the additional information needed to process your application.", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "Have you placed a security freeze on your credit file?", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "I have placed a freeze on my credit file.  Will that be an issue?", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "If you have placed a freeze on your credit file, you must life or remove it at each credit bureau before you can continue with this process.  Your application will not be processed if you have a security freeze.", "session_id": "doc2dial_2883"}
{"topic_shift": true, "utterance": "Can I apply for a PLUS Loan online?", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "You can, and as with anything else on the web, you just go to the website and log in to start and then you would start the demo.", "session_id": "doc2dial_2883"}
{"topic_shift": true, "utterance": "What must I do before I can receive a Direct PLUS Loan?", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "Before you can receive a Direct PLUS Loan, you must complete a Direct PLUS Loan Master Promissory Note Direct PLUS Loan MPN, which explains all of the terms and conditions of the loan and constitutes your legally binding agreement to repay all loans that you receive under the Direct PLUS Loan MPN.", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "What happens with the information that I enter for the application?", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "The information that you provide will be sent to the school you select to use to determine your eligibility for a Direct PLUS Loan and to process your application.", "session_id": "doc2dial_2883"}
{"topic_shift": false, "utterance": "What are the steps to obtain a direct or VA-backed mortgage loan?", "session_id": "doc2dial_1352"}
{"topic_shift": true, "utterance": "Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "Do you want to know the details for most loans?", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "the lender will be a private bank or mortgage company", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "What can you tell me about Direct Loans for Native Americans", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "we ll be your lender", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "What are the next steps?", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "Your next steps will depend on the type of loan you re looking to get and on your lender", "session_id": "doc2dial_1352"}
{"topic_shift": true, "utterance": "If I am an active duty member?", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "A statement of service signed by your commander , adjutant , or personnel officer showing this information :Your full name", "session_id": "doc2dial_1352"}
{"topic_shift": true, "utterance": "How do I request certificates by mail?", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "To apply by mail , fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and mail it to the address listed on the form . Please keep in mind that this may take longer than applying online or through our Web LGY system. Download VA Form 26 - 1880 .", "session_id": "doc2dial_1352"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2868"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "It is. For some circumstances, like Timing issues regarding foreclosure, borrower has a discharged chapter 7, 11 or 12 bankruptcy in the past 5 years preceding the date of the credit report.", "session_id": "doc2dial_2868"}
{"topic_shift": true, "utterance": "O.k, thanks. By the way, how do i get an adverse credit? It is because any debt?", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "Not for nay debt. If your total balance for those debts go above $2,085, then it is considered adverse credit.", "session_id": "doc2dial_2868"}
{"topic_shift": true, "utterance": "Oh, that's interesting. Say, can you tell me about some extenuating circumstances?", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "Sure. One of those is if a satisfactory repayment arrangement has been established and six months of voluntary, consecutive, on-time, full monthly payments have been made.", "session_id": "doc2dial_2868"}
{"topic_shift": false, "utterance": "hello there. I would like to know if there are the chance that others family members besides my spouse get benefited too.", "session_id": "doc2dial_3592"}
{"topic_shift": true, "utterance": "Yes, of course. Do you have other relatives?", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "Yes. I got other family members.", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "Great! Do you have any stepchild, grandchild, step grandchild or adopted child?", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "Good. And what about parents? of age of 62 or older?", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "Yes, lucky me. I still have my parents around.", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "Great then. That's good to know. Then you have the family members that also can benefit of your application ten.", "session_id": "doc2dial_3592"}
{"topic_shift": true, "utterance": "Great. And how they benefit with this?", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "The can receive credits in money. Until four credits each year.", "session_id": "doc2dial_3592"}
{"topic_shift": true, "utterance": "But what happens if I die and you still send the payments?", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "In that case, this paychecks most be returned and no cashed.", "session_id": "doc2dial_3592"}
{"topic_shift": false, "utterance": "Hello, I came here to learn more about completing the FAFSA for my school.", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "Of course. Are you aware that the cost of college continues to increase?", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "No, I haven't been following the developments over the recent years. I'm new to all this.", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "That's fine. Do you know that many factors are involved in the decision to attend college?", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "Yes, it was quite complicated to decide on what to do.", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "Then you should know that a strong correlation exists between FAFSA completion and college enrollment. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "How are applications reported for each high school?", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "The number of submitted and completed applications is reported for the current application cycle 2020-2021 and the same time period last year for the previous application cycle 2019-2020.", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "Alright. And how do high schools to track their progress?", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "FSA regularly updates estimates for the first 15 months of the application cycle.", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "I've read that they used to do surveys for this, but that the data wasn't reliable. What does the FSA do to prevent this?", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "Yes. For this reason Federal Student Aid is providing high schools with current data about their FAFSA submissions and completions so that high schools can track their progress and help to ensure that their students complete a FAFSA.", "session_id": "doc2dial_2854"}
{"topic_shift": false, "utterance": "Hello there, I'm here because of a higher level review.", "session_id": "doc2dial_1385"}
{"topic_shift": true, "utterance": "Do you want to request a higher-level review?", "session_id": "doc2dial_1385"}
{"topic_shift": false, "utterance": "No, I don't want to request one.", "session_id": "doc2dial_1385"}
{"topic_shift": true, "utterance": "Have you scheduled an informal conference?", "session_id": "doc2dial_1385"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_1385"}
{"topic_shift": false, "utterance": "What I wanted to know was which benefit type to choose in the review form. Can you help me with that, please?", "session_id": "doc2dial_1385"}
{"topic_shift": false, "utterance": "Of course. The most common benefit type is compensation, but if you're unsure, check your VA decision.", "session_id": "doc2dial_1385"}
{"topic_shift": false, "utterance": "Can I select multiple benefit types?", "session_id": "doc2dial_1385"}
{"topic_shift": false, "utterance": "You can't select multiple benefit types.", "session_id": "doc2dial_1385"}
{"topic_shift": true, "utterance": "Oh, that's too bad. Well, what can you tell me about the national cemetery administration?", "session_id": "doc2dial_1385"}
{"topic_shift": false, "utterance": "Please refer to your decision for instructions on how to submit the form.", "session_id": "doc2dial_1385"}
{"topic_shift": false, "utterance": "Are there special claims that can be file through VA?", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Do you happen to have a disability that was not listed on the site as being linked to military service?", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Yes, my disability is not on the list on the site as being linked to military service.", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "This does not mean you cannot get disability compensation payments or other benefits.", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "If I am a Veteran with a disability you concluded is the result of an illness or injury caused by my service can I get compensated?", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Yes, you might be able to get special compensation to help with disabilities.", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Can I get increased disability payments if I am unable to work because of my years in the service.", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Yes, it is called Individual Unemployability if you can't work because of your service-connected disability and you might be able to get increased payments because of it.", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Can I get money if I cannot drive myself and need a special equipped vehicle?", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Yes, you could get an automobile allowance and adaptive equipment if your service-connected disability prevents you from driving.", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Can I get payments for my time spent in a VA hospital for a service connected disability?", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "Yes, you could get benefits like disability payments for time spent in a VA hospital for a service-connected disability.", "session_id": "doc2dial_1391"}
{"topic_shift": false, "utterance": "I need help with a surety bond and some other questions i have", "session_id": "doc2dial_2698"}
{"topic_shift": true, "utterance": "Do you need help getting a surety bond?", "session_id": "doc2dial_2698"}
{"topic_shift": false, "utterance": "yeah", "session_id": "doc2dial_2698"}
{"topic_shift": false, "utterance": "Okay, you will have to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Also, make sure that you write your Facility Number on the bond.", "session_id": "doc2dial_2698"}
{"topic_shift": true, "utterance": "another question is what do we put down for sale price on a wholesale transaction when we do form mv50?", "session_id": "doc2dial_2698"}
{"topic_shift": false, "utterance": "The selling price is not required on form MV-50 when a vehicle is sold wholesale.", "session_id": "doc2dial_2698"}
{"topic_shift": true, "utterance": "how do we know what the bond amount will be more or less?", "session_id": "doc2dial_2698"}
{"topic_shift": false, "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at", "session_id": "doc2dial_2698"}
{"topic_shift": true, "utterance": "something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?", "session_id": "doc2dial_2698"}
{"topic_shift": false, "utterance": "If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership.", "session_id": "doc2dial_2698"}
{"topic_shift": true, "utterance": "as is sale?", "session_id": "doc2dial_2698"}
{"topic_shift": false, "utterance": "can we get a title and registration on a salvage we fixed?", "session_id": "doc2dial_2698"}
{"topic_shift": false, "utterance": "How do you Check the Status of Your Reconsideration", "session_id": "doc2dial_3586"}
{"topic_shift": true, "utterance": "Sure!  you can check the status of your disability and SSI Reconsideration using your personal my Social Security account", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "Do you have a social security account?", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "yes i do", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "ok great", "session_id": "doc2dial_3586"}
{"topic_shift": true, "utterance": "Can I reuest an appeals council review?", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "If the Appeals Council decides to review your case , [55] it will either decide your case itself or return it to an administrative law judge for", "session_id": "doc2dial_3586"}
{"topic_shift": true, "utterance": "How do I Request a Hearing for a Non-Medical Determination Online", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "did you request a hearing?", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "you can request a non - medical hearing online", "session_id": "doc2dial_3586"}
{"topic_shift": true, "utterance": "What if I disagree with the hearing decision?", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "you may request a review by Social Security s Appeals Council online", "session_id": "doc2dial_3586"}
{"topic_shift": false, "utterance": "Hi, could you please tell me what a Direct PLUS Loan is for?", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "This is a loan that parents of dependent undergraduate students can use to help pay for education expenses that are not covered by other financial aid.", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "I am looking to apply for a loan, how do I go about applying for one.", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "It is best if you apply online for a parent PLUS loan.", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "What do I need to have before I can apply online for a PLUS loan?", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "Before you apply it is best if you make sure your child has already filled out the Free Application for Federal Student Aid (FAFSA) form.", "session_id": "doc2dial_2840"}
{"topic_shift": true, "utterance": "What do I have to do to be eligible for a parent PLUS loan?", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "To be eligible to receive a parent PLUS loan you must be the biological or adoptive parent of a dependent undergraduate student who is enrolled at an eligible school.", "session_id": "doc2dial_2840"}
{"topic_shift": true, "utterance": "Is there a limit to the amount that I can borrow?", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "The maximum loan amount is the cost of attendance at the school your child will attend minus any other financial assistance he or she receives. Remember that the cost of attendance is determined by the school.", "session_id": "doc2dial_2840"}
{"topic_shift": true, "utterance": "What is the interest rate that is charged on the loan?", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "For loans that are first disbursed on or after July 1, 2019 and before July 1, 2020 the interest rate is 7.08%.", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "Thank you", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "The interest rate is a fixed interest rate for the life of the loan.", "session_id": "doc2dial_2840"}
{"topic_shift": false, "utterance": "I'd like to learn about Medicare", "session_id": "doc2dial_588"}
{"topic_shift": true, "utterance": "Are you looking to apply for Medicare?", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "I don't think so.", "session_id": "doc2dial_588"}
{"topic_shift": true, "utterance": "Are you looking for new Medicare cards?", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "Are you looking to protect your identity?", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "Yes, that's it.", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "You should receive a new Medicare card.", "session_id": "doc2dial_588"}
{"topic_shift": true, "utterance": "Is there a time when I need to enroll?", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "Do you have medical insurance already?", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "Yes, through my work.", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "If that's the case, you may qualify for a special enrollment period.", "session_id": "doc2dial_588"}
{"topic_shift": true, "utterance": "Can I apply for Medicare when I turn 65?", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "You can enroll 3 months before your 65th birthday. You have up to 3 months after your 65th birthday.", "session_id": "doc2dial_588"}
{"topic_shift": false, "utterance": "I requested a decision review and I need to know what to expect now.", "session_id": "doc2dial_1387"}
{"topic_shift": true, "utterance": "If you have requested a decision review, you don't need to do anything until you receive a letter from the VA asking you for any information that they might need.", "session_id": "doc2dial_1387"}
{"topic_shift": false, "utterance": "Please be aware that the VA might schedule more exams for you.", "session_id": "doc2dial_1387"}
{"topic_shift": false, "utterance": "They haven't asked me to have any more exams yet.", "session_id": "doc2dial_1387"}
{"topic_shift": true, "utterance": "When will I find out the results of my request?", "session_id": "doc2dial_1387"}
{"topic_shift": false, "utterance": "Once the VA processes your request, a reviewer will call you within 2-4 weeks.", "session_id": "doc2dial_1387"}
{"topic_shift": false, "utterance": "Is there anyone I can talk to so I can tell them why they should review my decision and change it?", "session_id": "doc2dial_1387"}
{"topic_shift": false, "utterance": "You and/or your representative can call your reviewer on the phone and talk to them about the review.", "session_id": "doc2dial_1387"}
{"topic_shift": true, "utterance": "This all seems like a lot to figure out. Is there anyone I can talk to for more help?", "session_id": "doc2dial_1387"}
{"topic_shift": false, "utterance": "You can speak to an attorney or agent who is accredited by the VA or Veterans Service Organization to get more help.", "session_id": "doc2dial_1387"}
{"topic_shift": true, "utterance": "I have more questions, where can I find more information?", "session_id": "doc2dial_1387"}
{"topic_shift": false, "utterance": "Go to our FAQs page to read more questions and answers about decision reviews.", "session_id": "doc2dial_1387"}
{"topic_shift": false, "utterance": "Good evening. Could you perhaps share some advice about completing an FAFSA with me?", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "Of course. Are you aware that the cost of college continues to increase?", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "No, I'm new to this whole college thing.", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "Are you aware that many factors are involved in the decision to attend college then?", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "Yes, the whole process is very intimidating to me.", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "Then you should know that a strong correlation exists between FAFSA completion and college enrollment. Previously, high schools relied on self - reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "Is it true that the number of seniors increases every year?", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "Yes. A new methodology counts more older seniors year over year.", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "Wow, I didn't know that! So you were saying that it is critical for me to find a way to cover my costs?", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "That's correct. Financial aid becomes ever more important.", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "And do the schools have an idea how many applications are sent to them?", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "Yes, the number of submitted and completed applications is reported for the current application cycle 2020 - 2021 and the same time period last year for the previous application cycle 2019 - 2020.", "session_id": "doc2dial_2856"}
{"topic_shift": false, "utterance": "What happens if a person goes back to work?", "session_id": "doc2dial_3590"}
{"topic_shift": true, "utterance": "Did you go back to work?", "session_id": "doc2dial_3590"}
{"topic_shift": false, "utterance": "not yet.", "session_id": "doc2dial_3590"}
{"topic_shift": true, "utterance": "Are there any publications on this?", "session_id": "doc2dial_3590"}
{"topic_shift": false, "utterance": "Please refer to What You Need To Know When You Get Social Security Disability Benefits", "session_id": "doc2dial_3590"}
{"topic_shift": true, "utterance": "Can I get more information about work incentives?", "session_id": "doc2dial_3590"}
{"topic_shift": false, "utterance": "For more information about Social Security work incentives ,  read Working While Disabled", "session_id": "doc2dial_3590"}
{"topic_shift": true, "utterance": "what causes benefits to stop", "session_id": "doc2dial_3590"}
{"topic_shift": false, "utterance": "Two things can cause us to decide that you are no longer disabled and to stop your benefits :      if you work at a level we consider \" substantial . \"     [In 2019", "session_id": "doc2dial_3590"}
{"topic_shift": true, "utterance": "Will my disability change?", "session_id": "doc2dial_3590"}
{"topic_shift": false, "utterance": "you will continue to receive benefits as long as you are disabled .However there are certain circumstances that may", "session_id": "doc2dial_3590"}
{"topic_shift": false, "utterance": "I'm looking for information, specifically in regard to college and career school costs, do they differ or vary much from college to college?", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "We have a specific section on our website where you can find answers to any queries you may have in relation to college costs. You can also find tips in this section on how to lower your costs when you do eventually go to school", "session_id": "doc2dial_2842"}
{"topic_shift": true, "utterance": "Are there any colleges or career schools that offer discounts on tuition and if so, what are the criteria?", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "Are you the child of a parent that attended the school that you are applying for?", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "Yes, my parents attended the same school that I am applying for", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "Is there any health care benefit applicable to me if I am in a new insurance plan?", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "In this case, the insurance company can not charge you for recommended or preventative services such as flu shots or other immunizations", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "Is there any financial benefit to attending a college or career school that is close to my home?", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "In this instance, you should consider living at home to reduce accommodation costs", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "Is there anything that can be done in relation to health benefits if I have been uninsured because of a pre-existing condition?", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "People in this category may be eligible to join the Pre-Existing Condition Insurance Plan", "session_id": "doc2dial_2842"}
{"topic_shift": false, "utterance": "what if you retire early?", "session_id": "doc2dial_3584"}
{"topic_shift": true, "utterance": "You can retire at any time between age 62 and full retirement age", "session_id": "doc2dial_3584"}
{"topic_shift": false, "utterance": "what if i start benefits early?", "session_id": "doc2dial_3584"}
{"topic_shift": false, "utterance": "if you start benefits early your benefits are reduced a fraction of", "session_id": "doc2dial_3584"}
{"topic_shift": true, "utterance": "Is the benefits by year of birth?", "session_id": "doc2dial_3584"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .No matter what your full retirement age also called \" normal retirement age \"", "session_id": "doc2dial_3584"}
{"topic_shift": true, "utterance": "what if I delay benefits until full retirement", "session_id": "doc2dial_3584"}
{"topic_shift": false, "utterance": "if you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit", "session_id": "doc2dial_3584"}
{"topic_shift": true, "utterance": "what is full retiremnt age", "session_id": "doc2dial_3584"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits", "session_id": "doc2dial_3584"}
{"topic_shift": false, "utterance": "what if I retire early?", "session_id": "doc2dial_3584"}
{"topic_shift": false, "utterance": "You can retire at any time between age 62 and full retirement age", "session_id": "doc2dial_3584"}
{"topic_shift": false, "utterance": "Hi there, I'm wondering if there are any special claims attached to Veteran Affairs, if I don't qualify for benefits as listed?", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "Are you in a situation whereby you have a disability that is not listed on the website but is linked to military service?", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "Yes, I have a disability but it's not listed on the website and I'm wondering if I could qualify for benefits because of it", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "If your disability is not listed on the website, there is still a chance that you may be able to qualify for benefits or disability compensation payments", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "What are the benefit qualifying criteria relating to a disability of a veteran but that is not listed on the website?", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "There is special compensation available to help with disabilities of veterans that are classed as special claims, under the title of special claims on the website", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "Is it possible that a child of military personnel that was subjected to specific chemicals while on active duty can qualify for disability benefits if they have been affected by this exposure?", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "If you were on active duty in Vietnam, Thailand or the Korean Demilitarized Zone and you were exposed to specific chemicals during this time, and if as a result your child has spina bifida or other birth defects, then your child may be eligible for disability benefits", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "Is there any allowance available for automobiles if I received a disability while in active service?", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "If your disability is related to your service in the military, and if this disability prevents you from driving, there is an automobile allowance and adaptive equipment allowance available. You can find more information on this on the website, and will also find out whether you can avail of funding to help buy a specially equipped vehicle or even adapt your existing vehicle", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "Is there any information available to me regarding being unemployable due to a service related disability?", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "If you cannot secure employment due to a disability received while on active duty, you can find out on the website if you can get an increase in your disability benefit", "session_id": "doc2dial_1393"}
{"topic_shift": false, "utterance": "Are there VA mortgage loan programs for surviving spouses?", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "Are you a surviving spouse of a Veteran?", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "yes, I am a surviving spouse of a Veteran", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "ok, you will need a COE Eligibility Certificate to prove to your lender that you qualify for this benefit,", "session_id": "doc2dial_1422"}
{"topic_shift": true, "utterance": "To request a COE, is it necessary or not to receive a DIC for compensation for dependency?", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "depends on whether you receive the DIC or not, it is the way in which you will request the COE", "session_id": "doc2dial_1422"}
{"topic_shift": true, "utterance": "how is it possible to get a COE?", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "You may be able to get a COE if you are the spouse of a veteran", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "What requirements must I meet to obtain a COE?", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "Do you have the Missing in Action requirement?", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "No, I don't have the requirement.", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "is your spouse a prisoner of war?", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "yes my spouse is a prisoner of war", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "According to the information provided, you meet the requirements to obtain the COE", "session_id": "doc2dial_1422"}
{"topic_shift": false, "utterance": "Are there any tax benefits that I can avail of when paying for education?", "session_id": "doc2dial_3235"}
{"topic_shift": false, "utterance": "Yes there are, you can earn tax benefits to get back some of the money you have spent on education, which will maximize your college savings", "session_id": "doc2dial_3235"}
{"topic_shift": true, "utterance": "Where can I find more information on Qualified Tuition Programs?", "session_id": "doc2dial_3235"}
{"topic_shift": false, "utterance": "The best advice is to contact the financial aid or admissions staff at your school, they can help you with all of this", "session_id": "doc2dial_3235"}
{"topic_shift": true, "utterance": "I am interested in the Student Loan Interest Deduction scheme, can you give me further information about this please?", "session_id": "doc2dial_3235"}
{"topic_shift": false, "utterance": "If you took out a student loan for yourself, your spouse or your dependent, you can avail of a tax deduction for any interest that was paid on these loans. This tax benefit applied to all loans that were taken out for education, not just federal student loans. The maximum deduction that you can avail of is $2,500 per year", "session_id": "doc2dial_3235"}
{"topic_shift": true, "utterance": "Can you give me some more information on tax credits that are available for higher education expenses?", "session_id": "doc2dial_3235"}
{"topic_shift": false, "utterance": "There are currently two types of tax credits available. Thes credits offset the costs of tuition, fees, books, supplies or equipment which ultimately reduces the amount of income tax that you pay", "session_id": "doc2dial_3235"}
{"topic_shift": false, "utterance": "Do you normally file an annual personal tax return?", "session_id": "doc2dial_3235"}
{"topic_shift": false, "utterance": "No, I have never done so up until now", "session_id": "doc2dial_3235"}
{"topic_shift": true, "utterance": "Is it possible to withdraw from an IRA to help with college costs?", "session_id": "doc2dial_3235"}
{"topic_shift": false, "utterance": "You are able to withdraw from an IRA to pay the higher education costs for yourself, your spouse, your child or even your grandchild", "session_id": "doc2dial_3235"}
{"topic_shift": false, "utterance": "Is there any way that a student with a criminal conviction can get federal student aid?", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "All applicants are advised to ensure that they understand their status and not to assume that they won't receive financial aid", "session_id": "doc2dial_2895"}
{"topic_shift": true, "utterance": "What is an applicant has a drug conviction?", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "In this case, you are provided with a worksheet to help determine whether your conviction affects your eligibility or not", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "If an applicant was suspended from being eligible for federal aid due to a drug conviction, is there any way this can be turned around?", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "An applicant can regain eligibility for federal aid by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests by an approved drug rehabilitation program", "session_id": "doc2dial_2895"}
{"topic_shift": true, "utterance": "Am I eligible for federal student aid if I am incarcerated?", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "In this instance, you have limited eligibility for student aid", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "Is the incarceration due to a drug-related offense or are you subject to an involuntary civil commitment for a sexual offense?", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "Yes, I fall into that category", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "In this case, your eligibility for student aid may well be limited", "session_id": "doc2dial_2895"}
{"topic_shift": true, "utterance": "What can I do if my eligibility for student aid has been suspended due to a drug conviction?", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "You can regain early eligibility by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program", "session_id": "doc2dial_2895"}
{"topic_shift": false, "utterance": "what does someone do if they have a freeze or fraud alert on my credit report?", "session_id": "doc2dial_3553"}
{"topic_shift": true, "utterance": "you can still open a my Social Security account by temporarily lifting it .", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "Contact our Identity Services Provider and request that they temporarily lift your security freeze orfraud alert", "session_id": "doc2dial_3553"}
{"topic_shift": true, "utterance": "Can other people use my social security account?", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "No it is for your use only.", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "Do you know why that is?", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3553"}
{"topic_shift": true, "utterance": "what if I do not want a temp lift?", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "you can visit your local Social Security office to open an account in person", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "ho can I get more info on fraud alerts?", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "read the Federal Trade Commission s Credit Freeze FAQs .", "session_id": "doc2dial_3553"}
{"topic_shift": false, "utterance": "Hello I need information on How do I get these disability rating benefits?", "session_id": "doc2dial_1344"}
{"topic_shift": true, "utterance": "To get these benefits, you must file a disability compensation claim. Find out how to file a disability compensation claim", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "How much do you have a qualified injury of 30% or more that has worsened?", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1344"}
{"topic_shift": true, "utterance": "if a veteran has an immobilizing disability how is it rated?", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "You may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability.", "session_id": "doc2dial_1344"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "Yes, but if you had surgery, you must comply with the following:\u00a0\u00a0\u00a0\u00a0 The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability,", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "What if problems arose during surgery?", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "If Surgery resulted in serious problems, such as: not being completely healed or Surgical wounds can benefit", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you had surgery or other treatment at a VA hospital, an approved hospital, or an outpatient facility for a military-related disability called service-related disability", "session_id": "doc2dial_1344"}
{"topic_shift": false, "utterance": "What are the next steps to get a direct or VA-backed mortgage loan?", "session_id": "doc2dial_1350"}
{"topic_shift": true, "utterance": "Applying for your COE is only one part of the process for getting a VA direct or VA - backed home loan", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "Would you like to know how VA loans work?", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "Would you like to know how the Native American Direct Loan works?", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "we ll be your lender .", "session_id": "doc2dial_1350"}
{"topic_shift": true, "utterance": "If I am a current member of the National Guard or Reserves, and have never been activated, what do I need?", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "A statement of service signed by your commander , adjutant , or personnel officer showing this information : Your full name", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "What more details do I need to know?", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "Your Social Security number", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "If I am a discharged member of the National Guard and have never been activated, what do I need?", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "Your Report of Separation and Record of Service NGB Form 22 for each period of National Guard service ,] and Your Retirement Points Statement NGB Form 23 and proof of the character of service", "session_id": "doc2dial_1350"}
{"topic_shift": false, "utterance": "hello I need information about the driver's license for New York Residents", "session_id": "doc2dial_2659"}
{"topic_shift": true, "utterance": "Are you a resident of New York State?", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "Do you have a valid driver's license issued by another state?", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "You may be eligible to redeem it for a New York driver's license. See Change an Out-of-State License, or view other information on moving to New York", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "What can happen if someone drives in New York State without a driver's license?", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a New York State driver's license or vehicle registration.", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "What happens if I pay taxes or my children attend school in another state?", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "If you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intention is to make New York a \"fixed and permanent\" residence. Under this law, students from other states or other nations who attend school in New York State are generally not considered New York residents.", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "okay. Another question, I am planning to return to my country and I will need my foreign driver's license.", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "ask the test drive examiner how to make sure your foreign driver's license is not destroyed.", "session_id": "doc2dial_2659"}
{"topic_shift": true, "utterance": "and what restrictions are there if you are under 18?", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "if you are under 18, the additional restrictions explained in the GDL Graduated Driver License Act and drivers under 18", "session_id": "doc2dial_2659"}
{"topic_shift": false, "utterance": "Hi, do I need to plan benefits?", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "Importantly, Social Security can provide benefits to several family members.", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "Where can I find more information?", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "You opt for the benefit when you retire.", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "It is noteworthy that the benefits go to you, your spouse, and other eligible family members.", "session_id": "doc2dial_239"}
{"topic_shift": true, "utterance": "How can the application be made?", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "You must keep in mind the how and when.", "session_id": "doc2dial_239"}
{"topic_shift": true, "utterance": "Requirements to qualify for benefits?", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "The spouse or divorced spouse of a retired worker qualifies.", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "Where can I find more information?", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "Also, if you never worked under Social Security.", "session_id": "doc2dial_239"}
{"topic_shift": true, "utterance": "How to apply for benefits online?", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "I recommend you visit our facilities to request information.", "session_id": "doc2dial_239"}
{"topic_shift": false, "utterance": "hello could you help me with the PLUS Direct Loan Application for graduate students", "session_id": "doc2dial_2881"}
{"topic_shift": true, "utterance": "Do you want to know what is a direct PLUS loan application for graduate / professional students?", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "Yes please", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "ok, This is a request for supplemental information regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "Have you placed a security lock on your credit file?", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "No, I have not placed a security lock", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "Could you tell me what is a direct PLUS loan application for graduate / professional students?", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "This is a request for supplemental information regarding your request. The information you provide will be sent to the school you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and to process your application.", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "and what should I do to receive a Direct PLUS Loan?", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "Before you can receive a Direct PLUS Loan, you must complete a Direct PLUS Master Promissory Direct PLUS Loan MPN promissory note, which explains all the terms and conditions of Direct PLUS loans and constitutes your legally binding agreement to pay all Direct PLUS loans that receive under the Direct PLUS MPN loan", "session_id": "doc2dial_2881"}
{"topic_shift": true, "utterance": "And how do I apply for a PLUS loan?", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "you must first LOGIN TO GET STARTED", "session_id": "doc2dial_2881"}
{"topic_shift": false, "utterance": "I have a fraud alert on my credit report, can I create a My Social Security account?", "session_id": "doc2dial_3547"}
{"topic_shift": true, "utterance": "It's only a fraud report or do you also have a security freeze?", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "Just the fraud report.", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "Have you requested a temporary lift for your fraud report?", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "I have, yes.", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "You can create your account. The Identity Services Provider may reinstate your fraud report after the temporary lift expires.", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "So I can create the account no problem?", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "Yes, you can do it while the temporary lift is still active.", "session_id": "doc2dial_3547"}
{"topic_shift": true, "utterance": "What would I be asked for when creating the account?", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "You'll be asked to verify your identity, this will be done by asking you some personal questions about yourself. Then you'll get asked to create your account's username and password.", "session_id": "doc2dial_3547"}
{"topic_shift": true, "utterance": "Can I let other people use my account?", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "No, the account can be created and used exclusively by you.", "session_id": "doc2dial_3547"}
{"topic_shift": true, "utterance": "Ok. What else will I need to do after creating my username and password?", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "After creating your account's username and password, you'll have to confirm your email or phone number by entering a one-time security code within 10 minutes.", "session_id": "doc2dial_3547"}
{"topic_shift": false, "utterance": "Hi there. I have some questions related to fees charged to me to get my loan out of default.", "session_id": "doc2dial_3221"}
{"topic_shift": true, "utterance": "I see... In this kind of cases the best thing to do is get in contact with the default resolution group.", "session_id": "doc2dial_3221"}
{"topic_shift": false, "utterance": "Anyone have tried to ask you for payments to help you to get out of default on your loan?", "session_id": "doc2dial_3221"}
{"topic_shift": false, "utterance": "Yes, someone want to charge me fees and want me to pay for help.", "session_id": "doc2dial_3221"}
{"topic_shift": false, "utterance": "In this case, you should walk away. The resolution group can help you with this for free.", "session_id": "doc2dial_3221"}
{"topic_shift": true, "utterance": "But who I can contact to be able to talk with?", "session_id": "doc2dial_3221"}
{"topic_shift": false, "utterance": "For this, is better you get in contact with your loan holder, which is prepared to help you.", "session_id": "doc2dial_3221"}
{"topic_shift": true, "utterance": "Normally, how much are the interest and fees that are apply on the loans?", "session_id": "doc2dial_3221"}
{"topic_shift": false, "utterance": "Normally is 17.92% over the original amount of the loan.", "session_id": "doc2dial_3221"}
{"topic_shift": true, "utterance": "This also applies for private collection companies?", "session_id": "doc2dial_3221"}
{"topic_shift": false, "utterance": "The private collection agencies earn a commission for any payments you make.", "session_id": "doc2dial_3221"}
{"topic_shift": true, "utterance": "I see... But if I want to look for more information, where I can found more information?", "session_id": "doc2dial_3221"}
{"topic_shift": false, "utterance": "You can look for more information in our blog.", "session_id": "doc2dial_3221"}
{"topic_shift": false, "utterance": "My child's\u00a0Social Security Cardhas the wrong name on it, how do I get it changed?", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "Have you legally change your child 's name because of adoption, court order or any other reason?", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "No he has the same name as at birth.", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "Is your child employed at the moment?", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "Yes he has a summer job.", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "Once the error is corrected, his employer must be informed as well.", "session_id": "doc2dial_17"}
{"topic_shift": true, "utterance": "What documents do I need to prove he's a citizen?", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "Only certain documents are accepted as proof of U.S. citizenship like a U.S. birth certificate or U.S. passport.", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "I have neither of those documents for him at this time. Are there any other options?", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "Exceptionally, we may accept a state - issued non - driver 's identification card in his name or an official Adoption decree.", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "What if his name has changed last year?", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "An identity document in your child 's prior name is acceptable, even if it has expired.", "session_id": "doc2dial_17"}
{"topic_shift": false, "utterance": "Am I eligible to use the VA appointment tools?", "session_id": "doc2dial_1436"}
{"topic_shift": true, "utterance": "You can use these tools if you meet all of the requirements", "session_id": "doc2dial_1436"}
{"topic_shift": true, "utterance": "How do I connect with someone right now?", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "you 're a Veteran in crisis or concerned about one , connect with our caring , qualified Veterans Crisis Line responders for confidential help . Many of them are Veterans themselves . This service is private , free , and available 24/7 .", "session_id": "doc2dial_1436"}
{"topic_shift": true, "utterance": "What are the requirements to use the VA appointment tool?", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "ARe you enrolled in VA healthcare?", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "Does your VA health facility use online scheduling?", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "Yes I do", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "Have you had an appointment at that facility in the last 2 years?", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "No I have not.", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "Unfortunately you are not eligible to use the VA appointment tools.", "session_id": "doc2dial_1436"}
{"topic_shift": false, "utterance": "Hello, what are the requirements for federal aid?", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "To qualify for aid, basic eligibility criteria must be met", "session_id": "doc2dial_3209"}
{"topic_shift": true, "utterance": "It is noteworthy that financial aid the school offers an eligible career program.", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "La capacidad con la que cuenta la instituci\u00f3n es importante", "session_id": "doc2dial_3209"}
{"topic_shift": true, "utterance": "If it is male, the ages must be between 18 and 25.", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "In addition you must be enrolled or accepted to enroll as a regular student.", "session_id": "doc2dial_3209"}
{"topic_shift": true, "utterance": "It is important to demonstrate that you must be qualified to obtain a higher education", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "The university can administer a test to determine if it can benefit from academic aid.", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "The true need for academic help must be demonstrated.", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "Complete six credit hours or equivalent course work to earn a degree or certificate to qualify for academic aid.", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "Most likely, you may not get help while you earn six credit hours.", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "You must be enrolled to qualify for academic aid.", "session_id": "doc2dial_3209"}
{"topic_shift": false, "utterance": "who can get survivors benefits?", "session_id": "doc2dial_577"}
{"topic_shift": true, "utterance": "Did you want to know which family members may be eligible for survivors benefits?", "session_id": "doc2dial_577"}
{"topic_shift": false, "utterance": "yes can anyone other than spouses, their children and parents get them?", "session_id": "doc2dial_577"}
{"topic_shift": false, "utterance": "Are you a stepchild, grandchild, step grandchild, or adopted child?", "session_id": "doc2dial_577"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_577"}
{"topic_shift": false, "utterance": "You are not eligible for survivors benefits.", "session_id": "doc2dial_577"}
{"topic_shift": true, "utterance": "If my 62 year old mom remarries will that affect her benefits?", "session_id": "doc2dial_577"}
{"topic_shift": false, "utterance": "She will continue to qualify for benefits on the deceased spouse's Social Security record.", "session_id": "doc2dial_577"}
{"topic_shift": true, "utterance": "are the kids eligible for benefits after they turn 18?", "session_id": "doc2dial_577"}
{"topic_shift": false, "utterance": "Are they unmarried children under 18, or up to age 19 and attending elementary or secondary school full time and the children of a worker who died?", "session_id": "doc2dial_577"}
{"topic_shift": false, "utterance": "no she's 19 and not in school", "session_id": "doc2dial_577"}
{"topic_shift": false, "utterance": "I have a problem I'd like to report", "session_id": "doc2dial_2117"}
{"topic_shift": true, "utterance": "What is a DMV regulated automotive business you wish to report?", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "Yes I want to report a business", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "The DMV regulates all repair shops , inspection stations , dealers , junk and salvage vendors , and other automotive related businesses in New York State", "session_id": "doc2dial_2117"}
{"topic_shift": true, "utterance": "How do I place a complaint against a DMV regulated automotive business?", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "Report here and the case will be sent to an Automotive Facilities Inspector for a formal investigation and possibly a hearing  Depending on the complaint this process could take several weeks to several months to resolve", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "What happens if a resolution to my liking is not reached?", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit .To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "What do I do if the facility does not have a current registration", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "I have an NYS Lemon Law complaint", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint", "session_id": "doc2dial_2117"}
{"topic_shift": true, "utterance": "How do I contact you", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "Contact us here.", "session_id": "doc2dial_2117"}
{"topic_shift": false, "utterance": "Hey, how's everything?. I have some issues with veterans related fiduciary claims. Can you help me?", "session_id": "doc2dial_1378"}
{"topic_shift": true, "utterance": "I guess you filed a review request already. Is that request dated under a year?", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "That's right. Lees than a year from the date i filed that.", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "Very well. Just for you to be clear, in case of future request, that you have only one year from the date on your decision to request a review.", "session_id": "doc2dial_1378"}
{"topic_shift": true, "utterance": "Huh, i didn't knew that, I just filed the thing as soon as i could. Anyway, i already filed my request so, what's next?", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "That was a very wise decision, even if it was by mere luck in that moment. Regarding what comes next of your review request, well, in first instance, you don't have to do nothing, just to way Veterans Affairs contact you, if needed.", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "Have Veterans Affairs scheduled you for any exams?", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "Yeah, in fact they have me scheduled for some test soon.", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "Excellent. It's pretty obvious, but be sure to not miss those exams.", "session_id": "doc2dial_1378"}
{"topic_shift": true, "utterance": "Look, i know many of these request are rejected by you. Do i have any other tool to get a review of my claim?", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "In fact, you have. You can request a Board Appeal after an initial claim after a higher level review decision. About this, you should now that you can't do this in a row manner.", "session_id": "doc2dial_1378"}
{"topic_shift": true, "utterance": "Uh, i think i understand, but i must say that's a little restrictive. Anyway, lets say after all this, i still doesn't like your board decision. Can i do something about it?", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "You can, but i must tell you that would imply to bring new and significant evidence for the case. Do you think you could do that, given the situation?", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "Yes, i have confidence that i can do that,", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "All right. In the given situation you disagree with the board's decision, you still can file a supplemental claim. You can even resort to appeal before the U.S Court of Appeals for Veterans Claims, in order to get your voice heard.", "session_id": "doc2dial_1378"}
{"topic_shift": false, "utterance": "What exactly is a TNC?", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "The TNC is actually the transportation network company and is a business know as a rideshare company, licensed by DMV.", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "What types of trips are TNC licensed through the DMV?", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "TNC companies are licensed by the DMV to use a digital network to connect passengers to the drivers for prearranged trips.", "session_id": "doc2dial_2671"}
{"topic_shift": true, "utterance": "What insurance is required to be a TNC driver?", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "The TNC companies take care of the understanding of insurance needed.", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "Are you interested in being a TNC driver?", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_2671"}
{"topic_shift": true, "utterance": "What if I am licensed to operate for hire by the NY City taxi and limousine commission, can I work at a TNC driver outside of NY City?", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "Yes you allowed only if you are authorizd by a licensed TNC company and if you use a different vehicle than you drive for hire in NY City.", "session_id": "doc2dial_2671"}
{"topic_shift": true, "utterance": "Can I pick up passengers in NY City if I am an authorized TNC driver?", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "You can if you are separately authorized by the NY City Taxi and Limousine Commission; but otherwise no.", "session_id": "doc2dial_2671"}
{"topic_shift": true, "utterance": "Am I allowed to drop off a TNC passenger in NY City that I picked up outside the City if I am an authorized TNC driver?", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "Yes you are allowed.", "session_id": "doc2dial_2671"}
{"topic_shift": false, "utterance": "How do i get replacement card for a noncitizen child?", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "You can replace your child's Social Security card for free if it is lost or stolen.", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "Does your child not have permission to work but still needs a social security number for other purposes?", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "My child has permission to work.", "session_id": "doc2dial_211"}
{"topic_shift": true, "utterance": "What original documents do i need to prove my child's immigration status?", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "Need to show your child's current immigation status by using lawful permanent resident card, machine readable immigrant visa or employment authorization document.", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "Are you sure that is what I need to show as original documents?", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "Yes, you need to show your child's U.S. immigration document such as Lawful Permanent Resident Card or EAD.", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "Can I use the non-work number to work?", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "The non-work number is for other purposes; but not for working.", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "What can I use as proof of identity for social security?", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "You can always use your U.S. driver's license, state-issued non-driver identification.", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "What do I need if I am an F-1 student authorized to work in curricular practical training?", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "You will have to provide us with Form I-20 with the employment page completed and signed by your designated school official.", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "What documents do you need to see for children with work-authorization?", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "We only need to see an I-94 Arrival/Departure Record and some children must show their I-766 EAD.", "session_id": "doc2dial_211"}
{"topic_shift": false, "utterance": "Hello, I would like to have information about the licenses of people who are not New York residents", "session_id": "doc2dial_2665"}
{"topic_shift": true, "utterance": "Do you want information about driving licenses from other states and foreigners?", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "What if I am a tourist and I have a driver's license from another country?", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.", "session_id": "doc2dial_2665"}
{"topic_shift": true, "utterance": "and what are the requirements to drive in the state of new york?", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "should   be at least 16 years old 1 and have a valid New York State driver's license or learner's permit", "session_id": "doc2dial_2665"}
{"topic_shift": true, "utterance": "and would you accept the Visitors license from other countries?", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "Do you have a driver's license from any other nation?", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2665"}
{"topic_shift": true, "utterance": "and are students from other states considered new york residents?", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "Students from other states or from other nations who attend school in New York State are not normally considered residents of New York State.", "session_id": "doc2dial_2665"}
{"topic_shift": false, "utterance": "Hello, I would like some information about Medicare, do I qualify.", "session_id": "doc2dial_205"}
{"topic_shift": true, "utterance": "you certainly do if you are over the age of 65.", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "Do you plan to delay your retirement benefits?", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "No I think I won't.", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "What happens when my spouse files a benefit?", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "If that is the case, they will effectively be filing for all retirement or spousal benefits.", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "I've read something about widow benefits, what is that?", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "f you qualify for benefits as a widow you have the option to apply for survivors benefits now and delay your retirement benefit until later.", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "Can my spouse receive benefits on my record?", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "If they are of a certain age, then they must file straight away and will be effectively filing for all retirement or spousal benefits.", "session_id": "doc2dial_205"}
{"topic_shift": true, "utterance": "Is there a earnings limit when I reach my full retirement age?", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "No, once you reach full retirement age there is no limit on how much you can earn.", "session_id": "doc2dial_205"}
{"topic_shift": true, "utterance": "What if I die, will my spouse get full benefits?", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "After full retirement age, your surviving spouse may receive your full benefit amount plus any accumulated delayed retirement credits.", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "Is there a downside to applying for Medicare later than recommended?", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "Yes there might be a delay of your Medicare coverage and it might cost more.", "session_id": "doc2dial_205"}
{"topic_shift": false, "utterance": "Hi, i've been on disability for some time, and I was wondering what could happen to my benefits if I go back to work?", "session_id": "doc2dial_563"}
{"topic_shift": true, "utterance": "Are you willing to go back to work?", "session_id": "doc2dial_563"}
{"topic_shift": false, "utterance": "Yeah, of course. If  i get the approval, i'll go.", "session_id": "doc2dial_563"}
{"topic_shift": false, "utterance": "That's good, because if you're like most of people, you'll definitely will rather go to work before try to live on disability benefits.", "session_id": "doc2dial_563"}
{"topic_shift": true, "utterance": "Is there any documents or publication i can refer to?", "session_id": "doc2dial_563"}
{"topic_shift": false, "utterance": "Sure, you have quite a selection on that regard. For example, you have the following: Disability Benefits; What you need to know when you get social security disability benefits and lastly, How we decide if you still have a qualifying disability.", "session_id": "doc2dial_563"}
{"topic_shift": true, "utterance": "O.k, got it written down. Say, can you tell me about average earnings for those visually disabled?", "session_id": "doc2dial_563"}
{"topic_shift": false, "utterance": "Sure, in the most recent year, 2019, average earnings were of $1220 or more per month and $2,040 or more per month if you're blind.", "session_id": "doc2dial_563"}
{"topic_shift": true, "utterance": "Is there any kind of chance that i can keep my disability benefits even i go back to work?", "session_id": "doc2dial_563"}
{"topic_shift": false, "utterance": "Well, there are special rules that can help you to keep your cash benefits and Medicare while you test your ability to work. They are called \"work incentives\"", "session_id": "doc2dial_563"}
{"topic_shift": false, "utterance": "Oh, that sounds nice. Where can i get more information about those?", "session_id": "doc2dial_563"}
{"topic_shift": false, "utterance": "For that, you can read the following publication: Working while disabled: how we can help.", "session_id": "doc2dial_563"}
{"topic_shift": false, "utterance": "I'm looking at getting a CDL for the first time.", "session_id": "doc2dial_2103"}
{"topic_shift": true, "utterance": "Do you have any restrictions on your personal driver's license already?", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2103"}
{"topic_shift": true, "utterance": "Outstanding. There is a table on our website that will show you all documentation you need then.", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "I am currently having a pending revocation, though.", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "I would reference the table I showed you then, as it might have something to do with that.", "session_id": "doc2dial_2103"}
{"topic_shift": true, "utterance": "Are there any new changes to the CDL test?", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "Yes, there are, as well as testing day requirements.", "session_id": "doc2dial_2103"}
{"topic_shift": true, "utterance": "Can my employer help me with this process?", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "Yes, they should, as no employer requiring a CDL for their employees should let someone work without one.", "session_id": "doc2dial_2103"}
{"topic_shift": true, "utterance": "Do you also require NY state residency?", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "Yes, all licenses issued by the State of New York require you to have residency.", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "What about if I'm a US Resident but not a NY State resident?", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "That can work but it will have to be after June 2015 for an issuance date.", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "What if I had a CDL in another state and am trying to get it transferred to NY?", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "It's possible; you would have to speak with a branch representative in order to get more details, however.", "session_id": "doc2dial_2103"}
{"topic_shift": true, "utterance": "What if I was self-certified?", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "All CDLs must pass NY State and Federal regulations.", "session_id": "doc2dial_2103"}
{"topic_shift": false, "utterance": "Can I transfer my Post-9/11 GI Bill benefits?", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "You can find out if you can transfer any of your unused Post-9/11 Bill benefits to your spouse or dependent children only from the Department of Defense.", "session_id": "doc2dial_3792"}
{"topic_shift": true, "utterance": "When can children start using benefits?", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "Your children may start to use the benefits only after you have finished at least 10 years of service and can use them while you are on active duty or after you have separated from service; but not use the benefit until they have gotten a high school diploma.", "session_id": "doc2dial_3792"}
{"topic_shift": true, "utterance": "When can my spouse use the transferred benefits?", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "You spouse may use the benefit right away or while you are still on active duty or separated from service; but do not qualify for monthly housing allowance while you are on active duty.", "session_id": "doc2dial_3792"}
{"topic_shift": true, "utterance": "What happens if the DoD approves the Transfer of Entitlement or TOE?", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "Your spouse or dependent children will then be able to apply for benefits for 36 months and may get money for tuition and housing.", "session_id": "doc2dial_3792"}
{"topic_shift": true, "utterance": "What must be true for me to transfer my education benefits?", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "Have you completed at least 6 years of service on date request was approved and you agreed to 4 more years of service?", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "No, I did not agree to four years more service.", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "have you completed at least 10 years service per date of request approved; but can't commit to add 4 more years of service because of a policy or statute; but agree to serve for maximum amount of time allowed?", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "Yes, to the 10 years completed but I am unable to add 4 more years of service because of a policy or statute; but agree to serve for maximum time allowed.", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "Then you can transfer your education benefits since you served 10 years and are on active duty.", "session_id": "doc2dial_3792"}
{"topic_shift": true, "utterance": "So my spouse can use the transferred benefits while I am on active duty?", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "Yes, your spouse is eligible to use your transferred benefits while you are on active duty.", "session_id": "doc2dial_3792"}
{"topic_shift": false, "utterance": "As a veteran, is there a way that I can qualify for more than one VA education benefit?", "session_id": "doc2dial_1185"}
{"topic_shift": true, "utterance": "Yes, there are instances where you could qualify for more than one benefit from the VA scheme", "session_id": "doc2dial_1185"}
{"topic_shift": false, "utterance": "Do you know if you are eligible for more than one education benefit?", "session_id": "doc2dial_1185"}
{"topic_shift": false, "utterance": "Yes, I have done some research and I think I do qualify", "session_id": "doc2dial_1185"}
{"topic_shift": false, "utterance": "If you do qualify for more than one benefit, you need to decide which benefit you would prefer to receive, as the system does not l allow a person to receive benefits from more than one program at any one time", "session_id": "doc2dial_1185"}
{"topic_shift": true, "utterance": "What are the criteria that are used to qualify under Category IV of the education benefits through the MGIB-AD program?", "session_id": "doc2dial_1185"}
{"topic_shift": false, "utterance": "Some of the criteria are as follows; you must have entered full-time National Guard duty under title number 32, USC between July 1, 1985 and November 28, 1989 and you must also have chosen MGIB between October 9, 1996 and July 9, 1997", "session_id": "doc2dial_1185"}
{"topic_shift": true, "utterance": "What can I do if I have hearing loss and I qualify for more than one VA education benefit?", "session_id": "doc2dial_1185"}
{"topic_shift": false, "utterance": "For those with hearing loss, you must contact TTY 711", "session_id": "doc2dial_1185"}
{"topic_shift": true, "utterance": "Is there a stipulation under the qualification rules for Category III regarding separation?", "session_id": "doc2dial_1185"}
{"topic_shift": false, "utterance": "Yes, this states that you must have had your military pay reduced by $1,200 before separation", "session_id": "doc2dial_1185"}
{"topic_shift": true, "utterance": "What criteria are there under Category IV in relation to active duty?", "session_id": "doc2dial_1185"}
{"topic_shift": false, "utterance": "This element of the criteria states that you must have been on active duty on October 9, 1996", "session_id": "doc2dial_1185"}
{"topic_shift": false, "utterance": "Hello, I'm on the GI Bill and was wondering if you have information about changing something.", "session_id": "doc2dial_952"}
{"topic_shift": false, "utterance": "Yes we there is information available to help with this.", "session_id": "doc2dial_952"}
{"topic_shift": true, "utterance": "If I want to change program do I need to make a request?", "session_id": "doc2dial_952"}
{"topic_shift": false, "utterance": "Yes if certain situations are applicable to you.", "session_id": "doc2dial_952"}
{"topic_shift": true, "utterance": "Do I need to show any of my wife's information as well?", "session_id": "doc2dial_952"}
{"topic_shift": false, "utterance": "You will be required to show that person's Social Security number or VA file numbers and also Basic service history information.", "session_id": "doc2dial_952"}
{"topic_shift": true, "utterance": "Besides doing this online can I mail in the information?", "session_id": "doc2dial_952"}
{"topic_shift": false, "utterance": "Yes you must download VA Form 22 - 1995 for Veterans and service members PDF and VA Form 22 - 5495 for dependents PDF.", "session_id": "doc2dial_952"}
{"topic_shift": true, "utterance": "What if I stopped going to school but have returned recently?", "session_id": "doc2dial_952"}
{"topic_shift": false, "utterance": "Yes you must inform GI Bill of this information.", "session_id": "doc2dial_952"}
{"topic_shift": true, "utterance": "What's the procedure for asking for changes to my benefits?", "session_id": "doc2dial_952"}
{"topic_shift": true, "utterance": "Are you a Veteran or service member?", "session_id": "doc2dial_952"}
{"topic_shift": false, "utterance": "Yes I'm a veteran.", "session_id": "doc2dial_952"}
{"topic_shift": false, "utterance": "You need to submit a Request for Change of Program or Place of Training VA Form 22 - 1995. It is available online and can be subsequently mailed in.", "session_id": "doc2dial_952"}
{"topic_shift": false, "utterance": "I applied for benefits and want some help", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "After you've applied for VA health care we'll send you a letter in the mail to let you know if your application has been approved .", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "will you also call me to tell me if I was approved?", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "we will send you a letter in the mail to let you know if your application has been approved .", "session_id": "doc2dial_946"}
{"topic_shift": true, "utterance": "can you help me find a VA health place near me?", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "Yes, we can help you find a VA health facility near you", "session_id": "doc2dial_946"}
{"topic_shift": true, "utterance": "but back to my application that is why I'm here.  how long will it take for you to get back to me? it has been about 9 days since I sent it in", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "If more than a week has passed since you gave us your application and you haven't heard back please don't apply again . Call our toll - free hotline at 877 - 222 - 8387 .", "session_id": "doc2dial_946"}
{"topic_shift": true, "utterance": "do you have places I can go if I have other questions?", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "Yes, you can contact your local VA medical center or clinic and ask for the enrollment coordinator, or the urgent care clinic.", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "are you planning on going someplace to know more about your care?", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "Okay, they can help you learn more about your VA health care coverage", "session_id": "doc2dial_946"}
{"topic_shift": false, "utterance": "can you give me details of Montgomery GI Bill Active Duty", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "The Montgomery GI Bill Active Duty MGIB - AD can help you pay for education and training programs", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "you ve served at least 2 years on active duty", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "find out if you qualify for the MGIB - AD program", "session_id": "doc2dial_1191"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits through the MGIB-AD program?", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "You can get education benefits through this program if you were honorably discharged and you meet the requirements of one of the categories below", "session_id": "doc2dial_1191"}
{"topic_shift": true, "utterance": "How much continuous service time does it take to have the benefit?", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "3 years", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "and if you don't have them?", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "could not opt for the service", "session_id": "doc2dial_1191"}
{"topic_shift": true, "utterance": "How can I use my MGIB-AD education benefits?", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "You can use your GI Bill benefits in many ways to advance your education and training . Find out how to use your GI Bill benefit", "session_id": "doc2dial_1191"}
{"topic_shift": false, "utterance": "My license was suspended because of a lapse in my insurance. How do I show proof of insurance to get my license back?", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "Was your vehicle registration suspended, as well?", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "No, just my license.", "session_id": "doc2dial_2498"}
{"topic_shift": true, "utterance": "How do I get a copy of my vehicle registration abstract?", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "After you set up your MyDMV account, you can use the Request for Driving and/or Vehicle Record Information PDF [7] MV-15 to obtain your vehicle registration abstract.", "session_id": "doc2dial_2498"}
{"topic_shift": true, "utterance": "What do I need to provide proof of insurance online?", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "You will need to provide your inquiry or suspension order.", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "Can I do this online?", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "Do you mean providing your proof of insurance online?", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "Yeah.", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "Yes, you can do this online, but your name and address on DMV records must be correct and up to date.", "session_id": "doc2dial_2498"}
{"topic_shift": false, "utterance": "I need some info to transfer my Post-9/11 GI Bill benefits.", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "Find out if you can transfer any of your unused post September 11 GI Bill benefits to your spouse or dependent children. The Department of Defense  decides if you can transfer GI Bill benefits to your family.", "session_id": "doc2dial_3786"}
{"topic_shift": true, "utterance": "What if  the DoD approves the TOE?", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "In that case, your family members may apply for benefits. You can apply online or by mail now.", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "How can I apply for these benefits?", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "As I said before, you can apply online or by mail.", "session_id": "doc2dial_3786"}
{"topic_shift": true, "utterance": "Null", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "Have you completed at least 6 years of service on your application approval date and agree to add 4 more years of service?", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "Yes I agree.", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "You can transfer educational benefits if you are on active duty or in the Selected Reserve and meet the necessary requirements for this purpose.", "session_id": "doc2dial_3786"}
{"topic_shift": true, "utterance": "How do I know if I qualify?", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "You must contact the right career counselor or personnel center.", "session_id": "doc2dial_3786"}
{"topic_shift": false, "utterance": "I don't have the proofs of name identification that I need to bring to DMV.", "session_id": "doc2dial_3976"}
{"topic_shift": true, "utterance": "I can assist you with this issue. Most people have more proof documents already available than they think.", "session_id": "doc2dial_3976"}
{"topic_shift": true, "utterance": "Can I use a proof of residence document that is in my wife's name?", "session_id": "doc2dial_3976"}
{"topic_shift": false, "utterance": "Do you and your wife have the same last name?", "session_id": "doc2dial_3976"}
{"topic_shift": false, "utterance": "Yes, we do.", "session_id": "doc2dial_3976"}
{"topic_shift": false, "utterance": "Great. You can use your wife's proof of residence documents.", "session_id": "doc2dial_3976"}
{"topic_shift": true, "utterance": "Can I use any documents that I received at my Community College while I attended?", "session_id": "doc2dial_3976"}
{"topic_shift": false, "utterance": "If you received a GED certificate while attending the college, you can contact them for a certified copy to be used as proof of Name Identification.", "session_id": "doc2dial_3976"}
{"topic_shift": false, "utterance": "I was going to use my Union card, but I lost it. What do I do?", "session_id": "doc2dial_3976"}
{"topic_shift": false, "utterance": "You can call you union and ask them for a duplicate.", "session_id": "doc2dial_3976"}
{"topic_shift": true, "utterance": "Do I need to show anything else if I use my wife's proof of residence documents?", "session_id": "doc2dial_3976"}
{"topic_shift": false, "utterance": "Yes, you will need to show documents that prove your relationship, such as a marriage certificate.", "session_id": "doc2dial_3976"}
{"topic_shift": false, "utterance": "What happens if my insurance lapses?", "session_id": "doc2dial_1807"}
{"topic_shift": true, "utterance": "Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "When did your insurance lapse?", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "Does it matter?", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "Yes. we mail you an insurance inquiry letter to allow you to clear up the problem", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "What happens if I change address?", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "If you fail to maintain an updated address with us you won t learn that you have an insurance problem and we will suspend your registration and license. Make sure you turn in your vehicle s license plates at DMV before you cancel your insurance policy", "session_id": "doc2dial_1807"}
{"topic_shift": true, "utterance": "How much do traffic points cost?", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "DMV maintains a point system to track dangerous drivers. Often motorists convicted of a traffic ticket feel they have resolved all their motoring issues with the local court , but later learn that the Driver Responsibility Assessment DRA is a separate DMV charge based on the total points they accumulate", "session_id": "doc2dial_1807"}
{"topic_shift": true, "utterance": "What happens if I still have a problem afer getting the inquiry letter?", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "we must suspend the vehicle registration", "session_id": "doc2dial_1807"}
{"topic_shift": true, "utterance": "When do I need to report my address update?", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "you must report a change of address to DMV within ten days of moving", "session_id": "doc2dial_1807"}
{"topic_shift": false, "utterance": "Can a motorist know if I searched his records using the dial-in search account?", "session_id": "doc2dial_1813"}
{"topic_shift": true, "utterance": "Yes, we will if asked. All the records of searches are public.", "session_id": "doc2dial_1813"}
{"topic_shift": false, "utterance": "What info would the motorist get when asking if his records were searched?", "session_id": "doc2dial_1813"}
{"topic_shift": false, "utterance": "As I mentioned before, all the search records are public records.", "session_id": "doc2dial_1813"}
{"topic_shift": true, "utterance": "Are your security protocols strong enough to protect the data?", "session_id": "doc2dial_1813"}
{"topic_shift": false, "utterance": "Our security protocols are being upgraded to ensure the protection of your data.", "session_id": "doc2dial_1813"}
{"topic_shift": false, "utterance": "Would the upgrading of the security protocols affect the compatibility of my browser?", "session_id": "doc2dial_1813"}
{"topic_shift": false, "utterance": "Due to the upgrading of our security protocols, you should make sure your browser is compatible.", "session_id": "doc2dial_1813"}
{"topic_shift": true, "utterance": "What kind of clients usually use the dial-in search account service?", "session_id": "doc2dial_1813"}
{"topic_shift": false, "utterance": "The most common clients are attorneys, security personnel, insurance and private investigators and process servers.", "session_id": "doc2dial_1813"}
{"topic_shift": true, "utterance": "How can I verify if my browser is compatible?", "session_id": "doc2dial_1813"}
{"topic_shift": false, "utterance": "You can visit https://encryption.ny.gov/ , there you will be informed if your browser is incompatible.", "session_id": "doc2dial_1813"}
{"topic_shift": false, "utterance": "I have a restricted use license issued in NJ and need information about driving in NY.", "session_id": "doc2dial_3962"}
{"topic_shift": true, "utterance": "Do you meet NY requirements for obtaining a restricted license?", "session_id": "doc2dial_3962"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_3962"}
{"topic_shift": false, "utterance": "Great. You can receive a restricted license to drive in NY. The restrictions will be the same as the same as the restrictions for a driver with a NY driver license.", "session_id": "doc2dial_3962"}
{"topic_shift": true, "utterance": "Where can I apply for the restricted driver license?", "session_id": "doc2dial_3962"}
{"topic_shift": false, "utterance": "You have to apply in person at a DMV office. Most DMV offices have this service, but you should contact your nearest office to make sure you can apply there.", "session_id": "doc2dial_3962"}
{"topic_shift": true, "utterance": "What is the difference between restricted and conditional licenses?", "session_id": "doc2dial_3962"}
{"topic_shift": false, "utterance": "Conditional licenses are issued by DMV to a qualified driver whose NY license has been suspended or revoked due to an alcohol or drug violation.", "session_id": "doc2dial_3962"}
{"topic_shift": false, "utterance": "Are there any other requirements for obtaining a conditional driver license?", "session_id": "doc2dial_3962"}
{"topic_shift": false, "utterance": "Yes, the driver must also attend an Impaired Driver program that's been approved by the DMV.", "session_id": "doc2dial_3962"}
{"topic_shift": true, "utterance": "What about restricted licenses? What makes them different from conditional licenses?", "session_id": "doc2dial_3962"}
{"topic_shift": false, "utterance": "Restricted use licenses are issued by DMV to a qualified driver who has had their license suspended or revoked because of violations that do not involve alcohol or drugs.", "session_id": "doc2dial_3962"}
{"topic_shift": false, "utterance": "Good evening. I need help filing a claim, do you know anything about that?", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "Do you need help filing a claim or appeal?", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "Yes, I do. I just said so.", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "In that case, you may want to work with an accredited attorney, a claims agent, or a Veterans Service Officer VSO. We trust these professionals because they're trained and certified in the VA claims and appeals processes and can help you with VA-related needs.", "session_id": "doc2dial_1146"}
{"topic_shift": true, "utterance": "How can I get a service officer to help me?", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "You'll need to fill out an Appointment of Veterans Service Organization as Claimant's Representative VA Form 21-22.", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "OK. What should I do after filling out these forms?", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "Then you'll need to mail them to your nearest VA regional office. Please speak to the service organization or representative before you send your request.", "session_id": "doc2dial_1146"}
{"topic_shift": true, "utterance": "Could I become a service officer myself? What are the requirements?", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "Accredited representatives and VSOs need to pass an exam and a background check.", "session_id": "doc2dial_1146"}
{"topic_shift": true, "utterance": "That's very interesting. How can I find such a service officer?", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "You can find an accredited representative or a VSO by going to eBenefits to find a local representative including a recognized VSO, an attorney, or a claims agent by state/territory, zip code, or the organization's name, for example.", "session_id": "doc2dial_1146"}
{"topic_shift": false, "utterance": "hi i need help about Agent Orange Exhibition in Vietnam or Korea", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "Did you serve in Vietnam, including aboard a ship on the inland waterways or within the 12-mile territorial seas?", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "Did you serve in or near the Korean DMZ demilitarized zone during the Vietnam era?", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3751"}
{"topic_shift": true, "utterance": "When I file my claim what should I file?", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "You must submit a medical record showing: You have a current disability, and if there is a connection between Agent Orange's exposure and your current disability", "session_id": "doc2dial_3751"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "Do you have a disease that we believe is caused by Agent Orange called a suspected disease?", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "No You may be able to get disability benefits because you don't meet the above description.", "session_id": "doc2dial_3751"}
{"topic_shift": true, "utterance": "of course I understand. I have another question that means presumption of contact?", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "if you have had contact with Agent Orange, a herbicide that the US Army. USA Used to clean plants and trees during the war. We refer to this as a presumption of contact", "session_id": "doc2dial_3751"}
{"topic_shift": false, "utterance": "What needs to be done when I sell my vehicle?", "session_id": "doc2dial_3989"}
{"topic_shift": true, "utterance": "When  you sell a vehicle you need to transfer the registration. To do this you need to take either the original title or other proof of ownership to a DMV office.", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "In which state is the vehicle registered?", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "In NYC.", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "As the vehicle is registered in New York City, to facilitate quicker service, you can make a reservation online before visiting the DMV office.", "session_id": "doc2dial_3989"}
{"topic_shift": true, "utterance": "What happens if I don't have a current driver ID card?", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "If you don't have a current driver ID card there are other kinds of proof that you can use.", "session_id": "doc2dial_3989"}
{"topic_shift": true, "utterance": "What are the hours of operation of the DMV office?", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "You can check the hours of operation by calling your local DMV office.", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "What forms are required to transfer the registration of a vehicle?", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "You will be a completed Application for Registration/Title MV-82 form.", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "What happens if I don't want to transfer the registration?", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "If you don't want to transfer the registration you must surrender the vehicle plated to the DMV. When you surrender the plates to the DMV you may be eligible to receive a refund if the plates are surrendered before the registration expires.", "session_id": "doc2dial_3989"}
{"topic_shift": false, "utterance": "Hello I need information about the Sales Tax Payment Proof", "session_id": "doc2dial_2329"}
{"topic_shift": true, "utterance": "did you pay new york state sales tax to the leasing company?", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "in that case please provide your lease stating that you paid New York State sales tax and complete the Sales Tax Exemption Claim {Sales Tax Form} PDF [5] at the Department of New York State Tax and Finance DTF-803.", "session_id": "doc2dial_2329"}
{"topic_shift": true, "utterance": "and where do I have to make that request?", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "Take your completed registration application and additional documents to a local DMV office", "session_id": "doc2dial_2329"}
{"topic_shift": true, "utterance": "and what things do i need?", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "New York State Driver's License and Permit", "session_id": "doc2dial_2329"}
{"topic_shift": true, "utterance": "and How do I register a leased vehicle?", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "The dealership normally registers the vehicle for you by providing all the evidence and your registration request to the DMV. In this case, you don't need to do anything else", "session_id": "doc2dial_2329"}
{"topic_shift": true, "utterance": "What happens if I don't pay New York State sales tax to the leasing company?", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "in that case please provide your lease, and the complete Statement of Transaction {Sales Tax Form} PDF in the New York State Department of Taxation and Finance DTF-802. You must pay New York State sales tax at the DMV office on any lease payments if the leasing company or dealer did not collect the sales tax.", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "What happens if I don't pay New York State sales tax to the leasing company?", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "In that case, please provide your lease and the full PDF of the Transaction Statement {Sales Tax Form} at the New York State Department of Taxation and Finance DTF-802. You must pay New York State sales tax at the DMV office on any lease payments if the company or the leasing dealer did not collect the sales tax.", "session_id": "doc2dial_2329"}
{"topic_shift": false, "utterance": "How do I access VA services for substance use problems?", "session_id": "doc2dial_991"}
{"topic_shift": true, "utterance": "The VA health care program covers services to treat substance use problems .", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "Do you need help accessing these services?", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "first apply for VA health care .", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "What if I served in Operation Enduring Freedom?", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "Operation Iraqi Freedom OIF , or Operation New Dawn OND , call your local VA medical center , and ask to speak to the OEF / OIF / OND coordinator", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "What if I haven't been seen in a VA hospital?", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "Find a Substance Use Disorder SUD program near you ,orCall our general information hotline at 800 - 827 - 1000 , orContact your local VA medical center .", "session_id": "doc2dial_991"}
{"topic_shift": true, "utterance": "What if I served in a combat zone?", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "get free private counseling , alcohol and drug assessment , and other support at one of our 300 community Vet Centers .", "session_id": "doc2dial_991"}
{"topic_shift": true, "utterance": "What other treatment and support for health conditions that can be related to substance use are offered?", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "Posttraumatic stress disorder PTSDDepression", "session_id": "doc2dial_991"}
{"topic_shift": true, "utterance": "What if I'm homeless?", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "Visit our website to learn about VA programs for Veterans who are homeless .Learn about our homelessness programsContact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day , 7 days a week .", "session_id": "doc2dial_991"}
{"topic_shift": false, "utterance": "I'm completely confused about direct deposit for my social security benefits. Maybe you can shed some light on this for me.", "session_id": "doc2dial_749"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_749"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_749"}
{"topic_shift": true, "utterance": "So you are NOT currently receiving benefits, correct?", "session_id": "doc2dial_749"}
{"topic_shift": false, "utterance": "Yes, I'm not receiving any benefits.", "session_id": "doc2dial_749"}
{"topic_shift": false, "utterance": "Are you planning to apply then?", "session_id": "doc2dial_749"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_749"}
{"topic_shift": false, "utterance": "Do you already have an account?", "session_id": "doc2dial_749"}
{"topic_shift": false, "utterance": "No, I haven't signed up for one yet.", "session_id": "doc2dial_749"}
{"topic_shift": true, "utterance": "Say, How do I sign up for a Direct Express card?", "session_id": "doc2dial_749"}
{"topic_shift": false, "utterance": "It's quick and easy to sign up for the card. Call the toll-free Direct Express hotline at 1-800-333-1795. Social Security can help you sign up.", "session_id": "doc2dial_749"}
{"topic_shift": false, "utterance": "hi could you help me how to update my FAFSA application", "session_id": "doc2dial_3037"}
{"topic_shift": false, "utterance": "Of course, we can help you learn what types of corrections and updates you can do and how to do them.", "session_id": "doc2dial_3037"}
{"topic_shift": true, "utterance": "What kind of changes can I make to my FAFSA form once it has been processed", "session_id": "doc2dial_3037"}
{"topic_shift": true, "utterance": "did you make a mistake on the form?", "session_id": "doc2dial_3037"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3037"}
{"topic_shift": false, "utterance": "did you make a mistake in what you reported on the FAFSA?", "session_id": "doc2dial_3037"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3037"}
{"topic_shift": true, "utterance": "And what are the questions on the form for?", "session_id": "doc2dial_3037"}
{"topic_shift": false, "utterance": "Most of the questions on the FAFSA form want to know your situation from the day you sign the application.", "session_id": "doc2dial_3037"}
{"topic_shift": true, "utterance": "And what do I do when I enter the page?", "session_id": "doc2dial_3037"}
{"topic_shift": false, "utterance": "Create a save key.", "session_id": "doc2dial_3037"}
{"topic_shift": false, "utterance": "Hi, I am trying to learn about VA services.", "session_id": "doc2dial_1620"}
{"topic_shift": true, "utterance": "Great. I can help you", "session_id": "doc2dial_1620"}
{"topic_shift": true, "utterance": "What type of care settings do you offer?", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "We have programs for nursing homes and assisted living homes.", "session_id": "doc2dial_1620"}
{"topic_shift": true, "utterance": "How can I use these services?", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "Are you signed up?", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "I think I am, yes.", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "Do you need a specific service?", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "I think so.", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "Are you looking for something close to you?", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "That would be great. I am hoping not to drive too far.", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "Great. I think we have some options for you.", "session_id": "doc2dial_1620"}
{"topic_shift": true, "utterance": "Can you give me more information about what you offer?", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "Sure. We have three options where you can live full time.", "session_id": "doc2dial_1620"}
{"topic_shift": false, "utterance": "How can your benefits change from year to year in the yellow ribbon program?", "session_id": "doc2dial_1634"}
{"topic_shift": true, "utterance": "We do not always require a new Yellow Belt Program agreement each year", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "Does your school have an approved agreement with us and continue to participate in the program?", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "No my school does not have an approved agreement", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "What requirements do you request?", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "Did you make acceptable progress toward completing your program according to your school?", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "if I have made acceptable progress in completing your program", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "Have you been enrolled in the school relentlessly following school policy?", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "If I have kept enrolled in school relentlessly", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "Do you have any money left in your GI Bill Post-9/11 benefits?", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "I have no money left in my GI Bill Post-9/11 benefits", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "According to your answers, I indicate that you are not eligible for the program", "session_id": "doc2dial_1634"}
{"topic_shift": false, "utterance": "What do I do for Exposure to specific environmental hazards", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "Have you been exposed?", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "Will I have illness if I was exposed?", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air , water , or soil", "session_id": "doc2dial_985"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "Veterans are covered", "session_id": "doc2dial_985"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "You ll need to file a claim for disability compensation", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "will I have to show that my health problems are linked to that?", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "you ll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military", "session_id": "doc2dial_985"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military", "session_id": "doc2dial_985"}
{"topic_shift": false, "utterance": "Hello, I would like you to help me choose the direct loan MPN", "session_id": "doc2dial_3023"}
{"topic_shift": true, "utterance": "are you an undergraduate student?", "session_id": "doc2dial_3023"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3023"}
{"topic_shift": false, "utterance": "in that case Use this MPN for Direct Subsidized Loans or Unsubsidized Direct Loans available to eligible undergraduate students.", "session_id": "doc2dial_3023"}
{"topic_shift": true, "utterance": "okay. and after logging in what should I do?", "session_id": "doc2dial_3023"}
{"topic_shift": false, "utterance": "you must click on View demo", "session_id": "doc2dial_3023"}
{"topic_shift": true, "utterance": "okay. And could you tell me what a Master Note (MPN) is?", "session_id": "doc2dial_3023"}
{"topic_shift": false, "utterance": "The Master Promissory Note MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education.", "session_id": "doc2dial_3023"}
{"topic_shift": true, "utterance": "and is there something for parents of college students?", "session_id": "doc2dial_3023"}
{"topic_shift": false, "utterance": "Of course Use this MPN for direct PLUS loans available to eligible parents of eligible dependent undergraduate students.", "session_id": "doc2dial_3023"}
{"topic_shift": true, "utterance": "and can i receive more than one loan?", "session_id": "doc2dial_3023"}
{"topic_shift": false, "utterance": "You may receive more than one loan under an MPN over a period of up to 10 years to pay for your or your child's educational costs, provided the school is authorized to use the MPN in this manner and chooses to do so. The school will inform you what loans, if any, you are eligible to receive.", "session_id": "doc2dial_3023"}
{"topic_shift": false, "utterance": "what is Service-Disabled Veterans Life Insurance ?", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "Service - Disabled Veterans Life Insurance S - DVI provides low - cost coverage to eligible service members", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "Do you have a service - connected disability?", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3745"}
{"topic_shift": true, "utterance": "Can I apply for Service-Disabled Veterans Life Insurance?", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "Were you released from active duty on or after April 25 , 1951 , and didn t receive a dishonorable discharge?", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "Were you rated for a service - connected disability even if only 0%?", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "You can't apply for S - DVI", "session_id": "doc2dial_3745"}
{"topic_shift": true, "utterance": "What kind of life insurance benefits can I get with Service-Disabled Veterans Life Insurance?", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "[40] Up to $ 10,000 of coverages   [41] Up to $ 30,000 of supplemental coverage", "session_id": "doc2dial_3745"}
{"topic_shift": false, "utterance": "can you give me details of Veterans Vocational Rehabilitation programs", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "you re a Veteran or service member with a service - connected disability that impacts your ability to work?", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "but what are the benefits of the Vocational Rehabilitation and Employment program", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "5 support - and - services tracks to help you find and keep a job , and live as independently as possible . Explore the different tracks and find out how to apply for benefits and services", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "how to apply for benefits and services?", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "Acceso r\u00e1pido a la pista de empleo Si desea un trabajo que coincida con sus habilidades existentes, averig\u00fce si puede obtener asesoramiento laboral y apoyo para la b\u00fasqueda de empleo", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "what other benefit should i know", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "Reemployment trackYou may have the right to return to the civilian job you held before you deployed . Find out how we can help with this process .", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "If I am a service member?", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "Self - Employment trackIf you re a service member or Veteran with a service - connected disability , find out how we can help you start your own business", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "and if it's a long-term services", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "Employment through Long - Term Services trackFind out if you may be eligible for vocational training to help you develop new job skills", "session_id": "doc2dial_1152"}
{"topic_shift": false, "utterance": "Do you have a list of voter registration application FAQs?", "session_id": "doc2dial_4002"}
{"topic_shift": true, "utterance": "Do you need to know list of how you are eligible to register to vote in New York State?", "session_id": "doc2dial_4002"}
{"topic_shift": false, "utterance": "Yes, I need the list of what I need to know if I am eligible to register to vote in NY State.", "session_id": "doc2dial_4002"}
{"topic_shift": false, "utterance": "You must be a U.S. Citizen and be 18 years old by the end of this year to be eligible to register vote in NY State.", "session_id": "doc2dial_4002"}
{"topic_shift": true, "utterance": "What topic online do I have to look under?", "session_id": "doc2dial_4002"}
{"topic_shift": false, "utterance": "You should look under the topic \"More Info\".", "session_id": "doc2dial_4002"}
{"topic_shift": true, "utterance": "Does the DMV approve or deny voter registration?", "session_id": "doc2dial_4002"}
{"topic_shift": false, "utterance": "At this time the DMV only send the application to the County or City Board of Elections for their review.", "session_id": "doc2dial_4002"}
{"topic_shift": false, "utterance": "What happens if the DMVs records do not reflect my current name or address or date of brith or gender?", "session_id": "doc2dial_4002"}
{"topic_shift": false, "utterance": "Then you should first correct the information before going forth with an online Voter Registration Application.", "session_id": "doc2dial_4002"}
{"topic_shift": true, "utterance": "I have registered in the past to vote, do I need to update my registration again?", "session_id": "doc2dial_4002"}
{"topic_shift": false, "utterance": "You would only have to update information that has changed like your preference for political party or your name has changed.", "session_id": "doc2dial_4002"}
{"topic_shift": false, "utterance": "I want to know what to do with the old plates I have on my cab once I get the new ones", "session_id": "doc2dial_2473"}
{"topic_shift": true, "utterance": "Do you have one or both apportioned plates?", "session_id": "doc2dial_2473"}
{"topic_shift": false, "utterance": "I have one and don't know where the other one is", "session_id": "doc2dial_2473"}
{"topic_shift": false, "utterance": "You need to send in the plate and your old cab card within 30 days after you receive your new apportioned plates. Failure to return your license plates can result in suspension of your IRB account. The IRB will issue new apportioned plates that have a different number, along with a new matching cab card.", "session_id": "doc2dial_2473"}
{"topic_shift": true, "utterance": "what is the address where I can apply for IRP replacements?", "session_id": "doc2dial_2473"}
{"topic_shift": false, "utterance": "Customer Service Counter\u00a0 \u00a0 \u00a0Room 136\u00a0 \u00a0 \u00a0 Swan Street Building\u00a0 \u00a0 \u00a0 \u00a0Empire State Plaza\u00a0 \u00a0 \u00a0 \u00a0Albany, NY  12228", "session_id": "doc2dial_2473"}
{"topic_shift": true, "utterance": "are we allowed to apply by fax?", "session_id": "doc2dial_2473"}
{"topic_shift": false, "utterance": "Yes, you can apply to replace IRP registration items by fax at 518-486-6579", "session_id": "doc2dial_2473"}
{"topic_shift": true, "utterance": "Should I report the lost plate?", "session_id": "doc2dial_2473"}
{"topic_shift": false, "utterance": "Were both apportioned plates lost or stolen?", "session_id": "doc2dial_2473"}
{"topic_shift": false, "utterance": "yes, well one was", "session_id": "doc2dial_2473"}
{"topic_shift": false, "utterance": "If both plates were lost or stolen you need to get form Report of Lost or Stolen Motor Vehicle Items from a police agency. Also get form MV-78B if your items were lost because of a crime. Your items will be replaced at no fee if form MV-78B shows the items were lost because of a crime.", "session_id": "doc2dial_2473"}
{"topic_shift": false, "utterance": "You can help me on how to replace my registration by mail please.", "session_id": "doc2dial_2315"}
{"topic_shift": true, "utterance": "When replacing your registration by mail you must complete and send a completed Application for Duplicate / Renewal Registration PDF MV-82Ds and a photocopy of your NY State driver license, permit, non - driver ID, or other proof of identity.", "session_id": "doc2dial_2315"}
{"topic_shift": false, "utterance": "Have you had a recent address change?", "session_id": "doc2dial_2315"}
{"topic_shift": false, "utterance": "No I'm still at the same address.", "session_id": "doc2dial_2315"}
{"topic_shift": true, "utterance": "What do I need to show if I got to the DMV in person?", "session_id": "doc2dial_2315"}
{"topic_shift": false, "utterance": "You will fill out the same Application for Duplicate / Renewal Registration MV-82D and bring the same identification papers.", "session_id": "doc2dial_2315"}
{"topic_shift": true, "utterance": "What registration information do I need to show?", "session_id": "doc2dial_2315"}
{"topic_shift": false, "utterance": "Your vehicle plate or registration numbers, registration class and the ZIP Code for the address on your registration.", "session_id": "doc2dial_2315"}
{"topic_shift": true, "utterance": "Is it the same if my registration was stolen?", "session_id": "doc2dial_2315"}
{"topic_shift": false, "utterance": "You must apply for a replacement by mail or at a DMV office. Click on the link here for lost or stolen plates [ 2 ] for more information.", "session_id": "doc2dial_2315"}
{"topic_shift": true, "utterance": "Do you have more information for this topic?", "session_id": "doc2dial_2315"}
{"topic_shift": false, "utterance": "Yes here is the link, click on the number Registration [ 12 ].", "session_id": "doc2dial_2315"}
{"topic_shift": false, "utterance": "What is required to apply for disability benefits?", "session_id": "doc2dial_775"}
{"topic_shift": true, "utterance": "Sure, you're mainly asked to check the Starter Kit for Disabled Children.", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "If you require advice with the online report you can tell us.", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "What does this online process consist of?", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "If the child has a disability related to deafness or has hearing problems, you must report it through an online registration.", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "Okay, what else can you tell me about it?", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "To be more explicit in the information you can call us at 1 - 800 - 325 - 0778.", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "By calling 1 - 800 - 772 - 1213 will you answer any questions regarding disability benefits?", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "When calling this number, you will be given all the instructions on the steps to follow.", "session_id": "doc2dial_775"}
{"topic_shift": true, "utterance": "What is the SSI request?", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "You can be advised when completing the application, call the number given and request an appointment to carry out such a process.", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "Is a Child Disability Report required?", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "Of course, you must also fill out the SSI. complete the information online.", "session_id": "doc2dial_775"}
{"topic_shift": false, "utterance": "I need to know whether or not I need to notify DMV of my military status.", "session_id": "doc2dial_2301"}
{"topic_shift": true, "utterance": "Are you asking whether or not it is a requirement?", "session_id": "doc2dial_2301"}
{"topic_shift": false, "utterance": "No. I was just wondering if it was something I should do.", "session_id": "doc2dial_2301"}
{"topic_shift": true, "utterance": "What will happen if my NY registration expires while I'm on Active Duty?", "session_id": "doc2dial_2301"}
{"topic_shift": false, "utterance": "Your registration will be extended for up to 60 days once you return to NY. The extension only applies to vehicles registered to military personnel, so you will need to show proof of military service or separation.", "session_id": "doc2dial_2301"}
{"topic_shift": true, "utterance": "How can I get more information about being on Active Duty and having a lapse of insurance coverage?", "session_id": "doc2dial_2301"}
{"topic_shift": false, "utterance": "Contact the DMV Call Center. They will be able to assist you with any questions that you have about that topic.", "session_id": "doc2dial_2301"}
{"topic_shift": false, "utterance": "What if I'm not able to surrender my plates after letting my insurance lapse?", "session_id": "doc2dial_2301"}
{"topic_shift": false, "utterance": "DMV has a procedure in place to exempt you from administrative actions once you return. You will need to provide a notarized statement that your vehicle was not used during the time in question, a copy of your military ID, and signed and dated copies of deployment and return papers. You will also need to provide proof of current insurance. If you cannot, you will need to surrender your plates.", "session_id": "doc2dial_2301"}
{"topic_shift": true, "utterance": "Who issued these extensions for military personnel?", "session_id": "doc2dial_2301"}
{"topic_shift": false, "utterance": "NY Governor Andrew M. Cuomo issued these extensions under Executive Order No. 2.", "session_id": "doc2dial_2301"}
{"topic_shift": false, "utterance": "Hello, what is the Medicare Premiums?", "session_id": "doc2dial_761"}
{"topic_shift": false, "utterance": "Mainly The law requires an adjustment to your monthly Medicare Part B health insurance and Medicare prescription drug coverage premiums.", "session_id": "doc2dial_761"}
{"topic_shift": true, "utterance": "What benefit are they granting?", "session_id": "doc2dial_761"}
{"topic_shift": false, "utterance": "It is noteworthy that the government pays a substantial part of the given benefits.", "session_id": "doc2dial_761"}
{"topic_shift": true, "utterance": "What is the process to calculate the monthly adjustment?", "session_id": "doc2dial_761"}
{"topic_shift": false, "utterance": "Para calcular tal ingreso utilizamos su declaraci\u00f3n de impuestos federales m\u00e1s reciente que nos proporciona el IRS.", "session_id": "doc2dial_761"}
{"topic_shift": true, "utterance": "Perfector, what else can you tell me about it?", "session_id": "doc2dial_761"}
{"topic_shift": false, "utterance": "It is important to note that this law does not apply to you.", "session_id": "doc2dial_761"}
{"topic_shift": true, "utterance": "In which case would that happen?", "session_id": "doc2dial_761"}
{"topic_shift": false, "utterance": "If your income has decreased due to various cases.", "session_id": "doc2dial_761"}
{"topic_shift": false, "utterance": "It all depends on income?", "session_id": "doc2dial_761"}
{"topic_shift": false, "utterance": "It is important that you contact us to explain in more detail.", "session_id": "doc2dial_761"}
{"topic_shift": false, "utterance": "tell me about Post-9/11 GI Bill (Chapter 33)", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "Did you ve served on active duty after September 10 , 2001?", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "you may qualify for the Post-9/11 GI Bill Chapter 33 .s   [5] Find out if you can get this education benefit", "session_id": "doc2dial_1608"}
{"topic_shift": true, "utterance": "Am I eligible for Post-9/11 GI Bill (Chapter 33) benefits?", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "You can get these education benefits if you meet at least one of the requirements", "session_id": "doc2dial_1608"}
{"topic_shift": true, "utterance": "can I apply for the Yellow Ribbon Program?", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "[68] If you need more money to cover higher private - school or out - of - state tuition , [69] you can apply for the Yellow Ribbon Program .s   [70] Learn about the Yellow Ribbon Program", "session_id": "doc2dial_1608"}
{"topic_shift": true, "utterance": "What is the Location-Based Housing Allowance (Section 107)?", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "[98] Previously ,s [99] GI Bill beneficiaries were paid Monthly Housing Allowance MHA based on the main or branch campus of the school they were enrolled .", "session_id": "doc2dial_1608"}
{"topic_shift": true, "utterance": "what are the requirements to get these education benefits?", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "You:Served at least 90 days on active duty either all at once or with breaks in service on or after September 11 , 2001?", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "You can get these education benefits", "session_id": "doc2dial_1608"}
{"topic_shift": false, "utterance": "Can you tell me more about this work-study program of yours?", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Of course. Here, you can find out how our Veterans work-study program can help you earn money while you re enrolled in a college, a vocational school, or professional training program.", "session_id": "doc2dial_3779"}
{"topic_shift": true, "utterance": "Alright, sounds good. What are the requirements?", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Are you enrolled at least three-quarter time in a college degree, vocational, or professional program?", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Yes, in a college degree.", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Have you found an open job either at a nearby VA facility or in a VA-related role at your school?", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Yes, I work in such a facility.", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Can you finish the work-study contract while you still qualify for education benefits?", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Sure, I can.", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Are you using an approved VA education benefits program to pay for your education or training?", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "No, I'm not using such a program.", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Then I'm afraid you can't take part in our work-study program.", "session_id": "doc2dial_3779"}
{"topic_shift": false, "utterance": "Hi there, could you explain to me what exactly the function of the Feedback Centre in relation to Student Aid is?", "session_id": "doc2dial_4016"}
{"topic_shift": false, "utterance": "The Feedback Center is a useful function that allows you to submit an array of things, including submitting complaints, any concerns you may have, any suspicious activity that you encounter. You can also use this Center to give positive feedback or review cases that have already been submitted", "session_id": "doc2dial_4016"}
{"topic_shift": false, "utterance": "I have already submitted a complaint to the Feedback Center and don't agree with the response I received. Have I any further recourse?", "session_id": "doc2dial_4016"}
{"topic_shift": false, "utterance": "If you receive a response in relation to a complaint that you don't agree with or that you believe to be incorrect, you should follow the procedure to resolve disputes. You are advised to do this before you contact the Federal Student Aid Ombudsman Group", "session_id": "doc2dial_4016"}
{"topic_shift": true, "utterance": "How do I manage my own personal cases within the Feedback Center?", "session_id": "doc2dial_4016"}
{"topic_shift": false, "utterance": "You can log in to your account where you can view, track or update your own cases", "session_id": "doc2dial_4016"}
{"topic_shift": true, "utterance": "Is there anything in particular that we can help you with at this moment  in relation to managing your cases with the Feedback Center?", "session_id": "doc2dial_4016"}
{"topic_shift": false, "utterance": "No, I have nothing in particular that I need help with, thanks", "session_id": "doc2dial_4016"}
{"topic_shift": true, "utterance": "What in particular do I need to do to manage my own personal cases within the Feedback Center?", "session_id": "doc2dial_4016"}
{"topic_shift": false, "utterance": "When you log into your account in the Center, you then click on Manage Cases", "session_id": "doc2dial_4016"}
{"topic_shift": true, "utterance": "Is there anywhere within the Feedback Center where I can share positive feedback in relation to my financial aid experience?", "session_id": "doc2dial_4016"}
{"topic_shift": false, "utterance": "You can log onto the Feedback Center and go to the section stated \"Share Positive Feedback\"", "session_id": "doc2dial_4016"}
{"topic_shift": false, "utterance": "I need to transfer an IRP registration.", "session_id": "doc2dial_2467"}
{"topic_shift": false, "utterance": "I can assist you with that. Will you be transferring an IRP registration and apportioned plates?", "session_id": "doc2dial_2467"}
{"topic_shift": false, "utterance": "No, just the IRP registration.", "session_id": "doc2dial_2467"}
{"topic_shift": true, "utterance": "Can I transfer the IRP registration online?", "session_id": "doc2dial_2467"}
{"topic_shift": false, "utterance": "Yes. You can apply to transfer an IRP registration online by using the New York State One Stop Credentialing and Registration system.", "session_id": "doc2dial_2467"}
{"topic_shift": true, "utterance": "Can I request that the IRB transfer the registration when I buy a new vehicle?", "session_id": "doc2dial_2467"}
{"topic_shift": false, "utterance": "Yes. When you buy or register your new vehicle, you can request that the IRB transfer the registration.", "session_id": "doc2dial_2467"}
{"topic_shift": true, "utterance": "Can I get the IRP registration transferred at the customer service counter at the Albany DMV?", "session_id": "doc2dial_2467"}
{"topic_shift": false, "utterance": "Yes. You can transfer an IRP registration there. Be sure to bring all items required to make the transfer.", "session_id": "doc2dial_2467"}
{"topic_shift": true, "utterance": "What would I need if I transfer the IRP registration by mail?", "session_id": "doc2dial_2467"}
{"topic_shift": false, "utterance": "You would need proof of ownership and proof of insurance form FS-20 for the new vehicle you will be adding to your account. You will also need a proof of identity.", "session_id": "doc2dial_2467"}
{"topic_shift": false, "utterance": "Hi, I need help with a retirement benefits planner.", "session_id": "doc2dial_198"}
{"topic_shift": true, "utterance": "Are you aware of the Government Pension Offset?", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "No, I don't know anything about the Government Pension Offset.", "session_id": "doc2dial_198"}
{"topic_shift": true, "utterance": "Do you need information on how to calculate your benefits if you are affected by the Government Pension Offset?", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "No, I don't think so.", "session_id": "doc2dial_198"}
{"topic_shift": true, "utterance": "Would you like information about if you will be eligible for the spouse's benefits?", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "Yes that would be helpful to know about.", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "Do you need to find the estimated amount of retirement benefit that your spouse would be eligible to receive at full retirement age?", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "No, I already know the estimated amount.", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "Ok, great. Now do you know that you have to divide this amount in half and round down to the nearest dollar?", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "Oh! Well I didn't know that, so that is really good to know.", "session_id": "doc2dial_198"}
{"topic_shift": true, "utterance": "Also, to get your estimate you will need the estimated monthly amount of your Social Security benefit as a spouse before the effect of the Government Pension Offset.", "session_id": "doc2dial_198"}
{"topic_shift": true, "utterance": "Now, lets say that I retire before my full retirement age, how will my benefit amount respond and was the reduction based on?", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "Your benefit amount as a spouse will be reduced and the reduction will be based on your date of birth.", "session_id": "doc2dial_198"}
{"topic_shift": false, "utterance": "hi i need help about Exposure through Project 112 or Project SHAD", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "The Department of Defense Deseret Testing Center in Fort Douglas, Utah conducted these tests, which were conducted aboard ships and ashore at various locations from 1962 to 1974.", "session_id": "doc2dial_1797"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "Were you part of the Projects 112 or SHAD tests from 1962 to 1974?", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1797"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "see the declassified Department of Defense fact sheets. Obtain declassified data sheets from the Department of Defense", "session_id": "doc2dial_1797"}
{"topic_shift": true, "utterance": "And who is covered in this program?", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "Veterans and Qualified Survivors", "session_id": "doc2dial_1797"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_826"}
{"topic_shift": true, "utterance": "want to get citizenship", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "and the school ID card?", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "and the Health Insurance Card not a Medicare card?", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "the American Military Identification Card?", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "en ese caso puede verificar su identidad con el Pasaporte estadounidense", "session_id": "doc2dial_826"}
{"topic_shift": true, "utterance": "and I can request the original Card for a US born adult. ?", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "If it is important to present original documents or copies certified by the agency that issued them.", "session_id": "doc2dial_826"}
{"topic_shift": false, "utterance": "you can give us info on the parent plus loan", "session_id": "doc2dial_3180"}
{"topic_shift": true, "utterance": "Would you like to know about the Direct PLUS Loan Application for Parents?", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "no, how complicated can it be...", "session_id": "doc2dial_3180"}
{"topic_shift": true, "utterance": "Are you ready to apply for a PLUS Loan?", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "I think so", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "I can link you to a page where you can Log In and start", "session_id": "doc2dial_3180"}
{"topic_shift": true, "utterance": "who is this loan from?", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "It is through the William D. Ford Federal Direct Loan Program.", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "what happens after we do the application?", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "they will use my loan to pay school related things?", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "The Direct PLUS Loan Application allows you to authorize the school to use your loan funds to satisfy other educationally related charges after tuition and fees, and room and board have been paid. You are not required to provide this authorization.", "session_id": "doc2dial_3180"}
{"topic_shift": false, "utterance": "I wanted to know how I check the status of my VA benefits appeal", "session_id": "doc2dial_832"}
{"topic_shift": false, "utterance": "We can help you find out how to check the status of a VA claim or appeal online.", "session_id": "doc2dial_832"}
{"topic_shift": true, "utterance": "and can I get a number I can call?", "session_id": "doc2dial_832"}
{"topic_shift": false, "utterance": "You can call 800-827-1000 Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.", "session_id": "doc2dial_832"}
{"topic_shift": true, "utterance": "can you help me if I need to send in more documents ?", "session_id": "doc2dial_832"}
{"topic_shift": false, "utterance": "We can help you upload documents online to support your initial claim , but please note that you can't upload documents online to support an appeal .", "session_id": "doc2dial_832"}
{"topic_shift": true, "utterance": "how do I check online how my appeal is going?", "session_id": "doc2dial_832"}
{"topic_shift": false, "utterance": "Go to your \" My VA \" dashboard. You will find the link for this dashboard in the top right corner of the page once you are signed in scroll down to the \" Track Claims \" section and you will find what you need.", "session_id": "doc2dial_832"}
{"topic_shift": true, "utterance": "and I need to be registered already or can I google sign -in or something?", "session_id": "doc2dial_832"}
{"topic_shift": false, "utterance": "Do you have a Premium My HealtheVet account,  a Premium DS Logon account , or a verified ID.me account?", "session_id": "doc2dial_832"}
{"topic_shift": false, "utterance": "no, I'll make one", "session_id": "doc2dial_832"}
{"topic_shift": false, "utterance": "What do I need to do to complete the financial aid process?", "session_id": "doc2dial_3194"}
{"topic_shift": true, "utterance": "do you want to know?", "session_id": "doc2dial_3194"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3194"}
{"topic_shift": false, "utterance": "The first thing is to find out how aid is calculated.", "session_id": "doc2dial_3194"}
{"topic_shift": true, "utterance": "How can I compare help offers?", "session_id": "doc2dial_3194"}
{"topic_shift": false, "utterance": "Review schools' financial aid packages.", "session_id": "doc2dial_3194"}
{"topic_shift": true, "utterance": "if my university, not the United States Department of Education, will distribute your financial aid", "session_id": "doc2dial_3194"}
{"topic_shift": false, "utterance": "Find out when your school will pay your aid and the period covered by each payment", "session_id": "doc2dial_3194"}
{"topic_shift": false, "utterance": "I want to learn how to get help", "session_id": "doc2dial_3194"}
{"topic_shift": false, "utterance": "Learn how you will get your help, it all depends on the type of help you receive.", "session_id": "doc2dial_3194"}
{"topic_shift": true, "utterance": "are all the steps?", "session_id": "doc2dial_3194"}
{"topic_shift": false, "utterance": "also remember that you must complete a Master Promissory Note MPN.", "session_id": "doc2dial_3194"}
{"topic_shift": false, "utterance": "hi i need help about Cooperative Training", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "A cooperative college or university training program allows you to gain full-time work experience between periods of going to school full-time. You may be able to get help paying for some of your costs, like books, tuition, and housing, if you are part of a cooperative.", "session_id": "doc2dial_1783"}
{"topic_shift": true, "utterance": "Can I get educational benefits for cooperative training?", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "You may be able to get money for books, tuition, and housing if you meet all the requirements", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "Are you using VA educational assistance?", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1783"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "can get help paying tuition and money for books and housing", "session_id": "doc2dial_1783"}
{"topic_shift": true, "utterance": "ok and if the program is on a public IHL?", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "If the program is in a private or foreign IHL, we pay the lesser of the national maximum or the actual costs of tuition and fees within the state. We also pay part of the cost of housing and books.", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "What if the program is in a private or foreign IHL?", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "If the program is in a private or foreign IHL, we pay the lesser of the national maximum or the actual costs of tuition and fees within the state. We also pay part of the cost of housing and books.", "session_id": "doc2dial_1783"}
{"topic_shift": false, "utterance": "Is the VR&E program something that would benefit me?", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "Are you a veteran?", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "No I am not.", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "Are you a veteran with a service-connected disability?", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "No, I am not, I am a spouse to a veteran.", "session_id": "doc2dial_3802"}
{"topic_shift": true, "utterance": "Will I be allowed to return to a former job through VR&E?", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for help if you're a veteran with a service-connected disability and you meet all of the requirements listed below.", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "What are the requirements?", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "Do you have a handicap or an employment barrier?", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "Yes, I have a service-connected handicap.", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "Are you currently enrolled in Vocational Rehabilitation and Employment VR&E?", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "No, I am not enrolled in that program.", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "Then you would not be eligible, you must be enrolled in the VR&E program.", "session_id": "doc2dial_3802"}
{"topic_shift": false, "utterance": "How do I report a body shop?", "session_id": "doc2dial_1973"}
{"topic_shift": true, "utterance": "Was there a claim filed against you?", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "yes there was.", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "There a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint .", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "Will I be able to talk to a person?", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint .", "session_id": "doc2dial_1973"}
{"topic_shift": true, "utterance": "how long is the hearig process?", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "you will be back in business after complete compliance .", "session_id": "doc2dial_1973"}
{"topic_shift": true, "utterance": "Will there be a formal investifation", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "The AFI will conduct a formal investigation", "session_id": "doc2dial_1973"}
{"topic_shift": true, "utterance": "How long do I have before I appeal it?", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A , which must be accompanied by the appropriate filing fee", "session_id": "doc2dial_1973"}
{"topic_shift": true, "utterance": "can I request a hearing?", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "you may be offered the opportunity through a \" hearing waiver \" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "How will i know i get a hearing?", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "you may be offered the opportunity through a \" hearing waiver \" to admit to the charges and to either pay a specified monetary penalty and/or to accept a suspension", "session_id": "doc2dial_1973"}
{"topic_shift": false, "utterance": "What is involved in a hearing process in relation to complaints and charges for repair and body shops?", "session_id": "doc2dial_1967"}
{"topic_shift": true, "utterance": "You are entitled to bring your own attorney to the hearing. The petitioner at this hearing is the DMV and the complainant may be a witness for the case", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "Are you going through a hearing at the moment regarding complaints and charges for repair and body shops?", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "No. not at the moment", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "NULL", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "I'm not relying on any ALJ decision as I'm not going through any hearing at the moment", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "If, after a hearing, I pay my fine and/or penalty or serve out my period of suspension, how soon will I be able to resume normal practice?", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "After complete compliance of the outcome of any hearing, you will be able to resume normal prectice", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "What happens if I appeal a decision that is made at a hearing?", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "You will have 60 days from the date of the decision made by the ALJ in which to file an Appeal From DMV Hearing Determination PDF (2) AA-33A. The appropriate fee must be submitted along with this documentation", "session_id": "doc2dial_1967"}
{"topic_shift": false, "utterance": "Hello. I'm trying to get information about Camp Lejeune's water problems.", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Did you reside at Camp Lejeune?", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "I did not live there.", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Did you perform any services at Camp Lejeune?", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Yes, I did work there.", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Okay, you may qualify for disability then.", "session_id": "doc2dial_3816"}
{"topic_shift": true, "utterance": "Will you help me learn to see if I am qualified?", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Of course. What dates did you work at Camp Lejeune for at least 30 days?", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "It was not quite 30 days.", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Okay, you may not be eligible then.", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Are there any other requirements or ways for me to be eligible?", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Well, let me check to see if we can get more help for you.", "session_id": "doc2dial_3816"}
{"topic_shift": false, "utterance": "Hey there I'm looking for information on how to get benefits.", "session_id": "doc2dial_1032"}
{"topic_shift": true, "utterance": "First we need to verify if you need to pay copays according to your income.", "session_id": "doc2dial_1032"}
{"topic_shift": false, "utterance": "And on what that depends?", "session_id": "doc2dial_1032"}
{"topic_shift": false, "utterance": "It will depends for example if you are not receiving any VA disability compensation or pension payment.", "session_id": "doc2dial_1032"}
{"topic_shift": false, "utterance": "In that case what do I need to get those benefits?", "session_id": "doc2dial_1032"}
{"topic_shift": true, "utterance": "All the benefits goes just for physical issues?", "session_id": "doc2dial_1032"}
{"topic_shift": false, "utterance": "We can provide certain services for free, and we can include readjustment counseling related for mental issues, sexual traumas MST and problems linked to your military service.", "session_id": "doc2dial_1032"}
{"topic_shift": true, "utterance": "You need all my finnancial data for it?", "session_id": "doc2dial_1032"}
{"topic_shift": false, "utterance": "There won't be need that you provide your income information", "session_id": "doc2dial_1032"}
{"topic_shift": true, "utterance": "I gonna need to pay for my health care?", "session_id": "doc2dial_1032"}
{"topic_shift": false, "utterance": "For some extreme cases you won't need to pay anything for it, but those cases are were someone can not even work.", "session_id": "doc2dial_1032"}
{"topic_shift": false, "utterance": "Is there  special enrollment period for applying for medicare only?", "session_id": "doc2dial_3625"}
{"topic_shift": true, "utterance": "If your medical insurance coverage is under a group health plan based on your , or your spouse 's , current employment  and you are age 65 or older", "session_id": "doc2dial_3625"}
{"topic_shift": false, "utterance": "Yes I am 65", "session_id": "doc2dial_3625"}
{"topic_shift": false, "utterance": "You may not need to applyfor Medicare supplementary medical insurance Part B at age 65 You may qualify for a SEP thatwill let you sign up for Part B during", "session_id": "doc2dial_3625"}
{"topic_shift": true, "utterance": "What about medical insurance part b what do I need to know?", "session_id": "doc2dial_3625"}
{"topic_shift": false, "utterance": "Some beneficiaries with higher incomes will pay a highermonthly Part B premium", "session_id": "doc2dial_3625"}
{"topic_shift": true, "utterance": "What other things should I consider?", "session_id": "doc2dial_3625"}
{"topic_shift": false, "utterance": "please read Other Things To Consider if you plan to continue to work", "session_id": "doc2dial_3625"}
{"topic_shift": true, "utterance": "What if my health care coverage ends before enrollment period?", "session_id": "doc2dial_3625"}
{"topic_shift": false, "utterance": "If your group health plan coverage or the employment it isbased on ends during your initial enrollment period for Medicare Part B ,you do not qualifyfor a SEP .s", "session_id": "doc2dial_3625"}
{"topic_shift": true, "utterance": "What iformation is there for applying before full retirement age?", "session_id": "doc2dial_3625"}
{"topic_shift": false, "utterance": "] your benefitswill be reduced because you are taking them earlier", "session_id": "doc2dial_3625"}
{"topic_shift": false, "utterance": "I'm here about the master promissory note", "session_id": "doc2dial_3143"}
{"topic_shift": false, "utterance": "Okay, the MPN is a legal document in which you promise to repay your loan and any accrued interest and fees to the U.S. Department of Education. It also contains the terms and conditions of your loan", "session_id": "doc2dial_3143"}
{"topic_shift": true, "utterance": "what will I need to sign in and get it done?", "session_id": "doc2dial_3143"}
{"topic_shift": false, "utterance": "You will need a verified username and FSA ID", "session_id": "doc2dial_3143"}
{"topic_shift": true, "utterance": "where do I go to do the promissory note on an unsubsidized loan?", "session_id": "doc2dial_3143"}
{"topic_shift": false, "utterance": "I will give you the link so you can get started on the MPN for Direct Unsubsidized Loans available to eligible students", "session_id": "doc2dial_3143"}
{"topic_shift": true, "utterance": "is there one for direct plus loans?", "session_id": "doc2dial_3143"}
{"topic_shift": false, "utterance": "Yes, there is a MPN for Direct PLUS Loans available to eligible students", "session_id": "doc2dial_3143"}
{"topic_shift": true, "utterance": "Would you like to check if you need to complete the MPN?", "session_id": "doc2dial_3143"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3143"}
{"topic_shift": true, "utterance": "Would you like to know how long it will take you to complete the MPN?", "session_id": "doc2dial_3143"}
{"topic_shift": false, "utterance": "yes, but I'll find out later when I'm ready to do it", "session_id": "doc2dial_3143"}
{"topic_shift": true, "utterance": "can I get more than one loan for an MPN?", "session_id": "doc2dial_3143"}
{"topic_shift": false, "utterance": "Yes, you can receive more than one loan under an MPN over a period of up to 10 years to pay for your educational costs", "session_id": "doc2dial_3143"}
{"topic_shift": false, "utterance": "hi i need help about Technology Education Courses for Veterans", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "Do you want to gain computer experience to start or advance your career in the high-tech industry?", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "through us you can find out if you are eligible for our new Employment Education Program through Veterans Technology VET TEC that pairs you with a leading training provider to help you develop high-tech skills", "session_id": "doc2dial_1754"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "Not on active duty?", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "Do you qualify for VA educational assistance under the GI Bill?", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1754"}
{"topic_shift": true, "utterance": "And what specifically does the VET TEC Employment Education through Technology Veterans Program do?", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "pairs you with a leading training provider to help you develop high-tech skills.", "session_id": "doc2dial_1754"}
{"topic_shift": false, "utterance": "hi i need help about Can I get benefits by volunteering for research involving chemical and biological testing?", "session_id": "doc2dial_1740"}
{"topic_shift": true, "utterance": "Are you one of the 60,000 veterans who volunteered?", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "Were you involved in this investigation?", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1740"}
{"topic_shift": true, "utterance": "Were you involved in this investigation?", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "Select merchant sailors were also exposed in Bari, Italy.", "session_id": "doc2dial_1740"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "If you have questions or need help getting medical care:\u00a0\u00a0\u00a0\u00a0 Visit the US Army website. USA, or\u00a0\u00a0 Call 800 - 984 - 8523", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "Were you a volunteer for research involving chemical and biological tests between 1942 and 1975?", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1740"}
{"topic_shift": false, "utterance": "What additional information is there in relation to registering a vehicle?", "session_id": "doc2dial_1998"}
{"topic_shift": true, "utterance": "Are there any safeguards in place if I share my registration information online?", "session_id": "doc2dial_1998"}
{"topic_shift": false, "utterance": "You can read more about sharing your registration information on the website", "session_id": "doc2dial_1998"}
{"topic_shift": true, "utterance": "Where can I get more help regarding specific information when registering various types of vehicles", "session_id": "doc2dial_1998"}
{"topic_shift": false, "utterance": "To get the information you are looking for, you must refer to the webpages that are listed on this page", "session_id": "doc2dial_1998"}
{"topic_shift": true, "utterance": "Where can I fond more information on Vehicle Identification Numbers (VINS) on vehicles and motorcycles?", "session_id": "doc2dial_1998"}
{"topic_shift": false, "utterance": "The DMV have laws related to vehicle identification numbers (VINS) which are there to protect consumers", "session_id": "doc2dial_1998"}
{"topic_shift": true, "utterance": "What are the registration requirements that must be met if I am not a resident of the United States?", "session_id": "doc2dial_1998"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_1998"}
{"topic_shift": true, "utterance": "What happens if I purchased my vehicle in a private sale, how do I register this vehicle?", "session_id": "doc2dial_1998"}
{"topic_shift": false, "utterance": "In this instance, both you and the seller must complete the registration at the NY Department of Tax and Finance department (DTF-802), and the DMV then calculates the tax that is payable and issues a payment receipt", "session_id": "doc2dial_1998"}
{"topic_shift": false, "utterance": "If I want to continue receiving federal student aid, what should I be sure of?", "session_id": "doc2dial_3157"}
{"topic_shift": false, "utterance": "You must continue to meet the basic eligibility criteria, make satisfactory academic progress, and complete the FAFSA every year.", "session_id": "doc2dial_3157"}
{"topic_shift": true, "utterance": "What are the basic eligibility criteria?", "session_id": "doc2dial_3157"}
{"topic_shift": false, "utterance": "The basic eligibility criteria that allow you to get federal student aid continue to apply the entire time you receive aid, not just when you first fill out the FAFSA and receive aid.", "session_id": "doc2dial_3157"}
{"topic_shift": true, "utterance": "Do I have to complete the FAFSA form every year?", "session_id": "doc2dial_3157"}
{"topic_shift": false, "utterance": "did you fill out the FAFSA?", "session_id": "doc2dial_3157"}
{"topic_shift": false, "utterance": "I have not done it yet", "session_id": "doc2dial_3157"}
{"topic_shift": true, "utterance": "What are the satisfactory academic progress policies for financial aid purposes?", "session_id": "doc2dial_3157"}
{"topic_shift": false, "utterance": "To see your school's details, you can check your school's website or ask someone at the financial aid office. Your school policy will tell you what is necessary", "session_id": "doc2dial_3157"}
{"topic_shift": true, "utterance": "Why should I fill it out every year?", "session_id": "doc2dial_3157"}
{"topic_shift": false, "utterance": "you are requesting help for a specific year. To get help next year, you'll need to submit next year's FAFSA form.", "session_id": "doc2dial_3157"}
{"topic_shift": false, "utterance": "I need to find out information about retirement benefits", "session_id": "doc2dial_629"}
{"topic_shift": true, "utterance": "Is this for Medicare only?", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_629"}
{"topic_shift": true, "utterance": "Are these for lifetime benefits that you can ask your health insurance company?", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "I need to know what benefits you pay base on my record", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "Imformation I have is based on applying for medicare only", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "will  benefit amountwill be higher the longer if I delay starting it?", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "(Full retirement age is 66 for people born between 1943 and 1954", "session_id": "doc2dial_629"}
{"topic_shift": true, "utterance": "Where can I find out about enrollment period?", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "please read the information about generaland SEP in our booklet or talk to your personnel office before you decide", "session_id": "doc2dial_629"}
{"topic_shift": true, "utterance": "If full retirement age how much can I earn if I continue to work?", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "we will deduct the excess earnings from your benefits", "session_id": "doc2dial_629"}
{"topic_shift": true, "utterance": "Is there a special enrollment perion for medicare part B?", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "If your group health plan coverage or the employment it isbased on ends during your initial enrollment period for Medicare Part B you do not qualifyfor a SEP", "session_id": "doc2dial_629"}
{"topic_shift": false, "utterance": "Hello I would like information, I have a problem with the repair of my vehicle, what is it?", "session_id": "doc2dial_2249"}
{"topic_shift": true, "utterance": "First, try to solve the problem with the administration of the company. Keep a written record of all contacts with management, plus details about the repair.", "session_id": "doc2dial_2249"}
{"topic_shift": false, "utterance": "Have you tried sending the report electronically?", "session_id": "doc2dial_2249"}
{"topic_shift": false, "utterance": "yes i tried", "session_id": "doc2dial_2249"}
{"topic_shift": false, "utterance": "To submit electronically, download the available complaint report at the link above to your personal device. Attach and then email the full report as well as any supporting documents to protected email. Email the entire report, as well as any supporting documents to protected email. Please note that DMV staff will contact you by email.", "session_id": "doc2dial_2249"}
{"topic_shift": true, "utterance": "And what do you recommend to avoid having to deal with an unreliable workshop?", "session_id": "doc2dial_2249"}
{"topic_shift": false, "utterance": "Good Smart Shopping for Auto Repairs Can Help You Avoid Trouble With A Dirty Or Dishonest Repair Shop", "session_id": "doc2dial_2249"}
{"topic_shift": true, "utterance": "and can i inspect my vehicle before paying?", "session_id": "doc2dial_2249"}
{"topic_shift": false, "utterance": "of course You have the right to inspect your vehicle at the store before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for repairs, or to inspect it in areas where only authorized employees are allowed.", "session_id": "doc2dial_2249"}
{"topic_shift": true, "utterance": "What if there is a violation of the regulations regarding the repair of the vehicle?", "session_id": "doc2dial_2249"}
{"topic_shift": false, "utterance": "the DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or a lower fine. DMV cannot compel a store to pay restitution.", "session_id": "doc2dial_2249"}
{"topic_shift": true, "utterance": "And how do I know that they are charging me just enough?", "session_id": "doc2dial_2249"}
{"topic_shift": false, "utterance": "And how do I know that they are charging me just enough?", "session_id": "doc2dial_2249"}
{"topic_shift": false, "utterance": "Hello, I'm here to learn more about how you determine if a person is disabled.", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "Disability Home.", "session_id": "doc2dial_3631"}
{"topic_shift": true, "utterance": "Do you have a publication about Medicare?", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "Yes, we do have a publication about Medicare.", "session_id": "doc2dial_3631"}
{"topic_shift": true, "utterance": "That's great, I'll give it a read later. And when should I apply for disability benefits?", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "You should apply as soon as you become disabled.", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "Did you apply for Social Security?", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "Yes, I did.", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "In that case disability benefits will not begin until the sixth full month of disability. The Social Security disability waiting period begins with the first full month after the date we decide your disability began.", "session_id": "doc2dial_3631"}
{"topic_shift": true, "utterance": "Hm, that's interesting. Thank you for letting me know that there is a delay. Do you offer any other publications about disability benefits?", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "Yes, the Disability Starter Kit will help you get ready for your disability interview or online application. Kits are available for adults and for children under age 18.", "session_id": "doc2dial_3631"}
{"topic_shift": true, "utterance": "When can I expect supplemental security income to be paid?", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "We pay SSI disability benefits for the first full month after the date you filed your claim, or, if later, the date you become eligible for SSI.", "session_id": "doc2dial_3631"}
{"topic_shift": true, "utterance": "Are there any ways to apply for disability benefits other than by mail?", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "Yes, you can apply for Disability benefits online, or if you prefer, you can apply by calling our toll-free number, 1-800-772-1213.", "session_id": "doc2dial_3631"}
{"topic_shift": false, "utterance": "I need help uploading evidence to support my disability claim.", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "Have you filed a disability claim for compensation?", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "yes I have.", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "You can upload evidence for up to one year on your claim, such as medical test results, doctor reports and other records.", "session_id": "doc2dial_1026"}
{"topic_shift": true, "utterance": "What about statements from people who know me?", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "Yes, these statements should be from people who know about or who you have talked to about your claimed medical condition, noting how and when it occurred.", "session_id": "doc2dial_1026"}
{"topic_shift": true, "utterance": "Can I upload evidence to support an appeal?", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "No, you can only upload evidence to support your initial disability claim.", "session_id": "doc2dial_1026"}
{"topic_shift": true, "utterance": "What types of documents should I upload?", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "Have you seen a non-VA health care provider for diagnosis or treatment?", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "Yes, I have", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "You'll need to upload copies of all medical records that can provide information about the disability you are claiming.", "session_id": "doc2dial_1026"}
{"topic_shift": false, "utterance": "Hi, i was on vacation out of NY not long ago and got a ticket. What could be the consequences?", "session_id": "doc2dial_2507"}
{"topic_shift": true, "utterance": "Did you received that ticket because a moving violation?", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "No, nothing like that.", "session_id": "doc2dial_2507"}
{"topic_shift": true, "utterance": "It was alcohol or drug related, then?", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "No, neither that too.", "session_id": "doc2dial_2507"}
{"topic_shift": true, "utterance": "It is related to a conviction fro criminal negligence, homicide or assault?", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "Sorrily, yes. Was related to negligence.", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "If that was the case, the NY DMV has records of all those out-of-state convictions for any NY driver for criminal negligence, which resulted in death.", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "Did you receive any results for those actions?", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "Yes, i have results for the inquiry for that action.", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "If you already received results, then most probably outcome is that your license will be revoked.", "session_id": "doc2dial_2507"}
{"topic_shift": true, "utterance": "For how long it will be revoked?", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "At least a year.", "session_id": "doc2dial_2507"}
{"topic_shift": true, "utterance": "That penalty applies for moving violations as well?", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "No, because the NY DMV does not record those out-of-state moving violations fro commercial drivers. It only applies fi the offense was made in the provinces of Ontario and Quebec in Canada.", "session_id": "doc2dial_2507"}
{"topic_shift": false, "utterance": "What kind of documents will I need to get a card?", "session_id": "doc2dial_167"}
{"topic_shift": true, "utterance": "You will need to have documents that prove your U.S. citizenship.", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "Have you already established your U. S. citizenship with our office?", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "No, I don't know how to do that.", "session_id": "doc2dial_167"}
{"topic_shift": true, "utterance": "Is there a way I can get a card online?", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "There is a fast and secure way to request a replacement Social Security card online.", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "How do I do that?", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "It's quick and easy if you meet the requirements.", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "What do I need to do to set that up?", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "If you go to the Social Security Number and Card website, it shows all the requirements and explains how to set up your account.", "session_id": "doc2dial_167"}
{"topic_shift": true, "utterance": "So what kind of documents do I need to prove my citizenship?", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "We can only accept certain documents to prove citizenship, including a U.S. passport or U.S. birth certificate.", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "Do I need any other paperwork?", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "You will need proof of your identity, such as a U.S. driver's license, State-issued identification card or U. S. passport.", "session_id": "doc2dial_167"}
{"topic_shift": false, "utterance": "what is a benefits planner?", "session_id": "doc2dial_3619"}
{"topic_shift": true, "utterance": "do you want to apply for medicare?", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "yeah", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "Are you are within three months of age 65 or older and not ready to start your monthly Social Security benefits yet?", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "thank you", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "ok great! noproblem.", "session_id": "doc2dial_3619"}
{"topic_shift": true, "utterance": "please explain Lifetime Benefits We Can Pay On Your Record", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "session_id": "doc2dial_3619"}
{"topic_shift": true, "utterance": "ho do i apply for medicare?", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "you can use our online retirement application to sign up just for Medicare and wait to apply for your retirement or spouses benefits", "session_id": "doc2dial_3619"}
{"topic_shift": true, "utterance": "when can I start a retirement benfit?", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "If your full retirement age is 66 and you decideto start your retirement benefits at age 65", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "ok great, anymore questions?", "session_id": "doc2dial_3619"}
{"topic_shift": false, "utterance": "hi can you help me to know how to apply for a veteran id card?", "session_id": "doc2dial_1768"}
{"topic_shift": false, "utterance": "A VIC Veteran Identification Card is a form of photo identification that you can use to obtain discounts offered to veterans at many restaurants, hotels, stores, and other businesses. You must find out if you are eligible for a Veteran Identification Card and how to apply for it.", "session_id": "doc2dial_1768"}
{"topic_shift": true, "utterance": "What should I do if I receive an email from you requesting information?", "session_id": "doc2dial_1768"}
{"topic_shift": false, "utterance": "you must log in to AccessVA and update your request with the information we request", "session_id": "doc2dial_1768"}
{"topic_shift": true, "utterance": "How should the photo that the system is asking me be?", "session_id": "doc2dial_1768"}
{"topic_shift": false, "utterance": "It is clipped from your shoulders like a passport photo, and shows you with wide eyes and a neutral expression, and being worn in the clothes you would wear for a driver's license photo, and being square in size and having a white background or plain color without landscapes or other people in the photo,", "session_id": "doc2dial_1768"}
{"topic_shift": true, "utterance": "What are the benefits of this veteran ID card?", "session_id": "doc2dial_1768"}
{"topic_shift": false, "utterance": "You can use it to get discounts offered to veterans at many restaurants, hotels, shops, and other businesses.", "session_id": "doc2dial_1768"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1768"}
{"topic_shift": false, "utterance": "Have you been on active duty, in the Reserves or in the National Guard, including the Coast Guard?", "session_id": "doc2dial_1768"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1768"}
{"topic_shift": false, "utterance": "sorry no you can be eligible if you don't meet the requirements", "session_id": "doc2dial_1768"}
{"topic_shift": false, "utterance": "I need help with changing my address", "session_id": "doc2dial_601"}
{"topic_shift": true, "utterance": "Are you trying to change your address and telephone number online?", "session_id": "doc2dial_601"}
{"topic_shift": false, "utterance": "no, address and other things", "session_id": "doc2dial_601"}
{"topic_shift": true, "utterance": "Okay, so you need help changing your address online?", "session_id": "doc2dial_601"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_601"}
{"topic_shift": true, "utterance": "Do you want to sign in to your mySocial Security account and update your information?", "session_id": "doc2dial_601"}
{"topic_shift": false, "utterance": "no, don't have one", "session_id": "doc2dial_601"}
{"topic_shift": true, "utterance": "Do you have any other questions I can help you with?", "session_id": "doc2dial_601"}
{"topic_shift": false, "utterance": "nope", "session_id": "doc2dial_601"}
{"topic_shift": true, "utterance": "wait, I want to know how to create an account with Social Security?", "session_id": "doc2dial_601"}
{"topic_shift": false, "utterance": "We can help you create an account. Creating a free my Social Security account takes less than 10 minutes , lets you change and update your information and gives you access to many other online services .", "session_id": "doc2dial_601"}
{"topic_shift": false, "utterance": "Someone filed a complaint against my business and I need help understanding the complaint process.", "session_id": "doc2dial_2261"}
{"topic_shift": true, "utterance": "Was the complaint filed against you?", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "No, against my business.", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "Has the complaint yet to be resolved by the CSR?", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "Yeah, it hasn't been resolved yet.", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "Since the CSR was not able to resolve your complaint, your case will now be sent to an Automotive Facilities Inspector for a formal investigation.", "session_id": "doc2dial_2261"}
{"topic_shift": true, "utterance": "What happens after the investigation?", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "This will depend on what is found in the investigation. The result could be no action at all, a warning letter Notice of Investigation put in your file, or a formal administrative hearing before an Administrative Law Judge.", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "They said something about a hearing waiver where I would just pay a monetary penalty. What if I don't accept the waiver?", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "If you reject their offer, a hearing must be held.", "session_id": "doc2dial_2261"}
{"topic_shift": true, "utterance": "What does the hearing process entail?", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "During the hearing process, you are entitled to hire an attorney and to have your attorney present at the hearing. The DMV will be the petitioner in this case and your complainant may be called as a witness.", "session_id": "doc2dial_2261"}
{"topic_shift": false, "utterance": "How do I get my letter?", "session_id": "doc2dial_615"}
{"topic_shift": true, "utterance": "You are referring to the social security benefit verification letter, correct?", "session_id": "doc2dial_615"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_615"}
{"topic_shift": true, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_615"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_615"}
{"topic_shift": true, "utterance": "do you have an online account?", "session_id": "doc2dial_615"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_615"}
{"topic_shift": false, "utterance": "Sign In to your account below and go to Replacement Documents on the right side of the screen", "session_id": "doc2dial_615"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_615"}
{"topic_shift": true, "utterance": "What is a Social Security Benefit Verification Letter?", "session_id": "doc2dial_615"}
{"topic_shift": false, "utterance": "The benefit verification letter , sometimes called a benefits letter , or a Social Security award letter , serves as proof of your retirement , disability , Supplemental Security Income SSI , or Medicare benefits", "session_id": "doc2dial_615"}
{"topic_shift": true, "utterance": "do I need to sign up for an account?", "session_id": "doc2dial_615"}
{"topic_shift": false, "utterance": "Sign In to your account below and go to Replacement Documents on the right side of the screen", "session_id": "doc2dial_615"}
{"topic_shift": false, "utterance": "I'm under 18 and would like to get a learner's permit and would like to know about any restrictions that might entail.", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "For those under 18 years of age, the Graduated License Law places restrictions on drivers who have a junior learner permit or junior driver license Class DJ , MJ or DJMJ.", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "Would you like to know the penalties for non-compliance?", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "Yes please.", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "Non-compliance would mean that your junior learner permit or junior driver license could be suspended or revoked for 60 days.", "session_id": "doc2dial_2275"}
{"topic_shift": true, "utterance": "Can I get a different class license if I am under 18?", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "Are you 17 years of age?", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "No I am 16.", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "Once you become 17 you will be eligible to change your junior license to a senior license. Would you like to know the details?", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "No I'll find out later.", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "Are you sure, it is important?", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "Okay then, shoot.", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "If you do not change your junior license to a senior license, you are subject to the restrictions for junior drivers until you are age 18, even if you carry the completion certificate with you.", "session_id": "doc2dial_2275"}
{"topic_shift": false, "utterance": "Hello I need additional information about how to obtain a driver's license", "session_id": "doc2dial_2513"}
{"topic_shift": true, "utterance": "Are you in the Trial period for new drivers?", "session_id": "doc2dial_2513"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2513"}
{"topic_shift": true, "utterance": "Is your first license valid for 5 years?", "session_id": "doc2dial_2513"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2513"}
{"topic_shift": false, "utterance": "apply for a Class D driver's license?", "session_id": "doc2dial_2513"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2513"}
{"topic_shift": false, "utterance": "For a Class D, DJ Class, and Class E driver's license, the expiration date of your learner's permit becomes the expiration date of your driver's license. Together, the learner's permit and driver's license are valid for a maximum of 5 years.", "session_id": "doc2dial_2513"}
{"topic_shift": true, "utterance": "If I want to get a New York driver's license, what should I do?", "session_id": "doc2dial_2513"}
{"topic_shift": false, "utterance": "When you pass your driving test, you must submit your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.", "session_id": "doc2dial_2513"}
{"topic_shift": true, "utterance": "and what happens when the revocation ends?", "session_id": "doc2dial_2513"}
{"topic_shift": false, "utterance": "When the revocation ends, you must complete another 6-month trial period.", "session_id": "doc2dial_2513"}
{"topic_shift": false, "utterance": "Can I apply for SS benefits online?", "session_id": "doc2dial_173"}
{"topic_shift": true, "utterance": "Yes you can apply for retirement benefits, disablility benefits or just medicare and you meet certain criteria", "session_id": "doc2dial_173"}
{"topic_shift": false, "utterance": "I need just medicare", "session_id": "doc2dial_173"}
{"topic_shift": false, "utterance": "You will be asked to agree to the terms of service agreement and create or login to your personal SS account.", "session_id": "doc2dial_173"}
{"topic_shift": false, "utterance": "I need help with how to apply as a divorced spouse of a retired worker", "session_id": "doc2dial_173"}
{"topic_shift": false, "utterance": "YOu can fill out your medicare benefits online if you are the divorced spouse of a retired worker and  within 3 months of age 62 or older and you meet certain criteria", "session_id": "doc2dial_173"}
{"topic_shift": true, "utterance": "Are there online tools to help with the process?", "session_id": "doc2dial_173"}
{"topic_shift": false, "utterance": "If you have enough social security credits to qulify for benefits ou can use our Retirement Estimator to get a personalized estimate of your  benefits .", "session_id": "doc2dial_173"}
{"topic_shift": true, "utterance": "Are there planner to help understand SS protection ?", "session_id": "doc2dial_173"}
{"topic_shift": false, "utterance": "yes you can use our planners to understand then choose a benefit calculator to get estimates you may be eligible for.", "session_id": "doc2dial_173"}
{"topic_shift": true, "utterance": "What about spouse benefits?", "session_id": "doc2dial_173"}
{"topic_shift": false, "utterance": "you may qualify for benefits if you are the spouse of a divorced or retired worker, even if you have never worked under social security.", "session_id": "doc2dial_173"}
{"topic_shift": false, "utterance": "Hello there. Can you please explain how I can request a forbearance? I'm not doing so well financially at the moment.", "session_id": "doc2dial_3382"}
{"topic_shift": true, "utterance": "Most types of forbearance are not automatic. You need to submit a request to your student loan servicer, often using a form.", "session_id": "doc2dial_3382"}
{"topic_shift": false, "utterance": "Are there any other procedures I have to go through for certain types of forbearances?", "session_id": "doc2dial_3382"}
{"topic_shift": false, "utterance": "Yes. For some types of forbearance, you must provide your student loan servicer with documentation to show that you meet the eligibility requirements for the forbearance you are requesting.", "session_id": "doc2dial_3382"}
{"topic_shift": true, "utterance": "How long does a general forbearance last?", "session_id": "doc2dial_3382"}
{"topic_shift": false, "utterance": "Are you inquiring for a loan made under one of the three programs?", "session_id": "doc2dial_3382"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3382"}
{"topic_shift": false, "utterance": "In that case a general forbearance may be granted for no more than 12 months at a time.", "session_id": "doc2dial_3382"}
{"topic_shift": true, "utterance": "Do I have any other options if I have trouble paying my loan?", "session_id": "doc2dial_3382"}
{"topic_shift": false, "utterance": "Yes. A better option might be to change to an income-driven repayment plan. Income-driven repayment plans base your monthly payments on your income and family size. In some cases, your payment could be as low as $ 0 per month.", "session_id": "doc2dial_3382"}
{"topic_shift": true, "utterance": "I see. And what can you tell me about teacher loan forgiveness?", "session_id": "doc2dial_3382"}
{"topic_shift": false, "utterance": "You are performing teaching service that would qualify you for teacher loan forgiveness.", "session_id": "doc2dial_3382"}
{"topic_shift": false, "utterance": "good. I am looking for information on Veterans Disability Housing Grants", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "Sure, we offer housing grants for Veterans and service members with certain service-related disabilities so they can buy or change a home to meet their needs and live more independently. Changing a house can involve installing ramps or widening doors.", "session_id": "doc2dial_1595"}
{"topic_shift": true, "utterance": "can i register to get one on the site?", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "of course you can sign up to get one on the site", "session_id": "doc2dial_1595"}
{"topic_shift": true, "utterance": "For the Qualified Service, what related disabilities do they include?", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "Blindness in both eyes with visual acuity 20/200 or less are included\u00a0 Loss or loss of use of both handsamong others", "session_id": "doc2dial_1595"}
{"topic_shift": true, "utterance": "What requirements must I meet to obtain this grant?", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "Do you own or will you own the house?", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "No You may be able to get a SAH grant as you don't qualify", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "How can SAH grant money be used?", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "It should be used to buy, build or change your permanent home, a home you plan to live in for a long time", "session_id": "doc2dial_1595"}
{"topic_shift": false, "utterance": "What are the types of financial aid available?", "session_id": "doc2dial_2922"}
{"topic_shift": false, "utterance": "Financial aid is money to help pay for college such as grants, work-study, loans, and scholarships.", "session_id": "doc2dial_2922"}
{"topic_shift": true, "utterance": "What are work-study jobs?", "session_id": "doc2dial_2922"}
{"topic_shift": false, "utterance": "You can look at the share link which talks about the federal work-study program and it allows you to earn money to pay for school by working part time.", "session_id": "doc2dial_2922"}
{"topic_shift": true, "utterance": "Is there aid from my state government?", "session_id": "doc2dial_2922"}
{"topic_shift": false, "utterance": "Yes, aid could be available through the state government.", "session_id": "doc2dial_2922"}
{"topic_shift": true, "utterance": "What can you tell me about grants?", "session_id": "doc2dial_2922"}
{"topic_shift": false, "utterance": "The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund.", "session_id": "doc2dial_2922"}
{"topic_shift": true, "utterance": "What types of loans are there?", "session_id": "doc2dial_2922"}
{"topic_shift": false, "utterance": "The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back.", "session_id": "doc2dial_2922"}
{"topic_shift": false, "utterance": "Did you know that you have to pay back a student loan along with interest?", "session_id": "doc2dial_2922"}
{"topic_shift": false, "utterance": "No, I did not know that along with the loan you have to pay back interest.", "session_id": "doc2dial_2922"}
{"topic_shift": false, "utterance": "Yes I'd like information. What types of aid is available at the federal level?", "session_id": "doc2dial_2936"}
{"topic_shift": true, "utterance": "We have that information.", "session_id": "doc2dial_2936"}
{"topic_shift": true, "utterance": "Would you like to learn more about grants?", "session_id": "doc2dial_2936"}
{"topic_shift": false, "utterance": "Sure, that's a good place to start.", "session_id": "doc2dial_2936"}
{"topic_shift": false, "utterance": "Grants are a type of financial aid that is typically based on need and usually doesn't have to be repaid.", "session_id": "doc2dial_2936"}
{"topic_shift": true, "utterance": "I'm not sure what type of aid I would be eligible for, could you help me?", "session_id": "doc2dial_2936"}
{"topic_shift": false, "utterance": "You can estimate what aid you may be eligible for when you check out our FAFSA4caster tool.", "session_id": "doc2dial_2936"}
{"topic_shift": true, "utterance": "What if my dad died oversees in the Middle East?", "session_id": "doc2dial_2936"}
{"topic_shift": false, "utterance": "The specific situation of having a parent killed in Iraq or Afghanistan could affect your eligibility for aid.", "session_id": "doc2dial_2936"}
{"topic_shift": true, "utterance": "Can I find details about the specifics of Federal Student Aid here?", "session_id": "doc2dial_2936"}
{"topic_shift": false, "utterance": "With our service here you can explore how financial aid works, learn about the types of aid, and find out if you're eligible or not.", "session_id": "doc2dial_2936"}
{"topic_shift": true, "utterance": "And is it possible to know more or less how much I can get?", "session_id": "doc2dial_2936"}
{"topic_shift": false, "utterance": "Yes you can use FAFSA4caster to get an early estimate of your eligibility for federal student aid.Click here [40] Get Aid Estimate", "session_id": "doc2dial_2936"}
{"topic_shift": false, "utterance": "Group Life Veterans Insurance (VGLI) helps veterans after leaving military service?", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "With Veterans Group Life Insurance VGLI , you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums . Find out if you qualify for VGLI and how to manage your coverage .", "session_id": "doc2dial_1581"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "You ll need to apply for VGLI within one year and 120 days of leaving the military", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "What happens if you register within 240 days of leaving the army?", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "you won t need to prove you re in good health", "session_id": "doc2dial_1581"}
{"topic_shift": true, "utterance": "What life insurance benefits can I get with VGLI?", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "you can sign up through VGLI for coverage up to the amount you had through SGLI . You can also increase your coverage by $ 25,000 every 5 years up to $ 400,000 until you re 60 years old .", "session_id": "doc2dial_1581"}
{"topic_shift": true, "utterance": "Am I eligible for Veterans Group Life Insurance?", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "You may be able to get VGLI if you meet at least one of the requirements listed below", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "What happens if you register within 240 days of leaving the army?", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "Had part - time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "if possible you can get VGLI", "session_id": "doc2dial_1581"}
{"topic_shift": false, "utterance": "When am I eligible for discharge of my loans because my school closed?", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "You can learn about eligibility requirements for discharge and how you can apply.", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "What should I get when my school closes?", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "It is of great importance to get your academic and financial aid records since you might need those records if you plan to attend another school or want to get your student loans discharged.", "session_id": "doc2dial_3396"}
{"topic_shift": true, "utterance": "Can you explain the discharge criteria to me?", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "Do you have a William D. Ford Federal Direct Loan, Federal Family Education Loan, or a Federal Perkins Loan?", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "No, those are not the types of loans I have.", "session_id": "doc2dial_3396"}
{"topic_shift": true, "utterance": "Are there any atuomatic closed school discharges available?", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "Do you meet the eligibility requirements for a school that closed on or after Nov. 1, 2013 and not attended another school for 3 years?", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "Yes, I attended a school that closed on or after Nov. 1, 2013.", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "Then you should be able to receive an automatic closed school discharge and it will be initiated by the U.S. Department of Education.", "session_id": "doc2dial_3396"}
{"topic_shift": false, "utterance": "what information appears on a lifetime driving record?", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "A \"lifetime\" driving record contains all the licence information the DMV currently has available about a driver. it displays all the information that the DMV possesses.", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "would you like me to give you some more details about what it actually contains?", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "no thank you, thats okay", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "what else can you tell me about the lifetime driving record?", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "there is some information that may not appear on the driving record.", "session_id": "doc2dial_2088"}
{"topic_shift": true, "utterance": "what information does appear on the driving record?", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "information such as name, status, ie. whether the person is alive or deceased.", "session_id": "doc2dial_2088"}
{"topic_shift": true, "utterance": "what happens if i fail to pay a fine?", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "it will include information such as:", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "where would i have to go if i fail to pay the fine?", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "depending on the situation, you may have to go to the out-of-state courts. the address and phone number will be on the record.", "session_id": "doc2dial_2088"}
{"topic_shift": false, "utterance": "how do i get information about VA education benefits for survivors and dependents", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "Find out if you are eligible for VA dependent and survivor education benefits, also called Chapter 35 benefits.", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "Are you a spouse or dependent child or the surviving spouse or child of a veteran?", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "in light of that you may qualify for Chapter 35 benefits or job training through a GI Bill program.", "session_id": "doc2dial_1556"}
{"topic_shift": true, "utterance": "And how do I know if I am eligible for educational benefits?", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "You may qualify for VA education benefits under Chapter 35 benefits if you are the child or spouse of a service member and one of the following descriptions is true for the service member.", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "What are the requirements that I must meet?", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "Service member: Died in the line of duty after September 10, 2001?", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "What if I am a dependent who does not meet the above criteria?", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "You may still qualify for VA education benefits if the veteran or service member transferred some or all of their post-9/11 GI Bill rights to you while they were on active duty.", "session_id": "doc2dial_1556"}
{"topic_shift": true, "utterance": "How good and what benefits can I get?", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "Among the benefits are-Education and formation-Money for tuition- Money for housing", "session_id": "doc2dial_1556"}
{"topic_shift": false, "utterance": "Can I get help with my defaulted student loan?", "session_id": "doc2dial_3341"}
{"topic_shift": true, "utterance": "Do you need help with your defaulted loan?", "session_id": "doc2dial_3341"}
{"topic_shift": false, "utterance": "No, I have no idea who I should contact for my defaulted student loan help.", "session_id": "doc2dial_3341"}
{"topic_shift": true, "utterance": "Can you tell me what happens after my defaulted loan has been consolidated?", "session_id": "doc2dial_3341"}
{"topic_shift": false, "utterance": "Actually, you Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and possibily loan forgiveness and you could also be eligible for more federal student aid.", "session_id": "doc2dial_3341"}
{"topic_shift": true, "utterance": "Will my wage garnishments from my loan holder last under loan rehabilitation?", "session_id": "doc2dial_3341"}
{"topic_shift": false, "utterance": "Yes, wage garnishments or any involuntary payments could continue even after you have been making payments under the loan rehabilitation agreement but they will not be counted toward your mandatory nine payments.", "session_id": "doc2dial_3341"}
{"topic_shift": true, "utterance": "What will happen if I rehabilitate a defaulted loan?", "session_id": "doc2dial_3341"}
{"topic_shift": false, "utterance": "Your default will be taken off your credit history; but your credit history from your late payments will still be on it.", "session_id": "doc2dial_3341"}
{"topic_shift": true, "utterance": "Is there a particular plan I can repay my Direct Consolidation Loan?", "session_id": "doc2dial_3341"}
{"topic_shift": false, "utterance": "Whatever repayment plan you are eligible for under the Direct Consolidation Loan.", "session_id": "doc2dial_3341"}
{"topic_shift": false, "utterance": "By telling me how to estimate my student aid you'd help me a lot.", "session_id": "doc2dial_3427"}
{"topic_shift": false, "utterance": "Of course. Would you like to estimate your federal student aid, but aren't yet ready to apply for aid?", "session_id": "doc2dial_3427"}
{"topic_shift": false, "utterance": "No, I'm ready to apply.", "session_id": "doc2dial_3427"}
{"topic_shift": true, "utterance": "What should I do after I have completed all the relevant questions in the FAFSA4caster?", "session_id": "doc2dial_3427"}
{"topic_shift": false, "utterance": "After that the screen displays a worksheet to help you determine the net cost of attending college.", "session_id": "doc2dial_3427"}
{"topic_shift": true, "utterance": "What is the FAFSA4caster actually meant for?", "session_id": "doc2dial_3427"}
{"topic_shift": false, "utterance": "Adult students also can use FAFSA4caster to get an idea of how much and what types of federal aid they might receive.", "session_id": "doc2dial_3427"}
{"topic_shift": true, "utterance": "What kind of questions do I need to answer in FAFSA4caster?", "session_id": "doc2dial_3427"}
{"topic_shift": false, "utterance": "In FAFSA4caster, you answer financial and other questions that are used to estimate your federal student aid eligibility. You may be able to answer most of the questions easily, but some of the questions may ask you to reference your personal records for instance, your federal tax information or your bank statements.", "session_id": "doc2dial_3427"}
{"topic_shift": false, "utterance": "Do you want to know how to get the most accurate estimate?", "session_id": "doc2dial_3427"}
{"topic_shift": false, "utterance": "No, I already know that. But thank you.", "session_id": "doc2dial_3427"}
{"topic_shift": false, "utterance": "do I need original documents?", "session_id": "doc2dial_359"}
{"topic_shift": true, "utterance": "Hello I will be glad to help you with that. You must present original documents or copies certified by the agency that issued them", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "Do you have that information?", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "YEs I do", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "If you have not previously reported the child 's U.S. citizenship to us  we need to see proof of U.S. citizenship", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "do i need them to be original?", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "If you do not have one of these specific documents or you can not get a replacement for one of them within 10 days", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "Do you accept consular report of birth abroad?", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "State issued non - driver 's identification card", "session_id": "doc2dial_359"}
{"topic_shift": true, "utterance": "how do I get a Replacement Card for a Foreign Born U.S. Child", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen .s   However you may not need to get a replacement card knowing your child s Social Security number is what 's important", "session_id": "doc2dial_359"}
{"topic_shift": true, "utterance": "What original documents do I need?", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "For example: U.S. driver 's license  do you have one?", "session_id": "doc2dial_359"}
{"topic_shift": false, "utterance": "Hello I need information about How to Create a MyDMV account", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "want to know what do I need to register in MyDMV?", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "What should I do if I request a new license and it has not arrived yet?", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "You must wait until you receive your new document to create your account. You cannot create a MyDMV account if you have never been issued a New York State non-driver license, permit or ID.You can confirm or change your address online", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "and can i make these changes online?", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "of course You can confirm or change your address online", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "What do I do if I don't remember the password?", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "be sure to check them all out. Log in with the username you created for yDMV.", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "and how do i get in?", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "your MyDMV account will be associated with your current NY.gov ID username. You do not need to create a new username.", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "and where do they send me the password?", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "Open the email we sent you with your temporary password and link to MyDMV. email that we send you with your temporary password and link to MyDMV.", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "and if the license has not arrived by mail?", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "You must wait until you receive your new document to create your account. You cannot create a MyDMV account if you have never been issued a New York State non-driver license, permit or ID.", "session_id": "doc2dial_2739"}
{"topic_shift": false, "utterance": "Hello and good afternoon. I've been receiving veteran benefits for some time now and i would like to have everything that is payment-related, well, sorted out. Is there any way to do that?", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "There is one. You may be able to do that using your payment's history online.", "session_id": "doc2dial_1230"}
{"topic_shift": true, "utterance": "Are you signed up on eBenefits?", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "Yeah, i registered some time ago.", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "Then you'll use this tool to see you history? Do you know what to do?", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "i don't know, no. But i'll definitely try to use it.", "session_id": "doc2dial_1230"}
{"topic_shift": true, "utterance": "O.k, if you can't clarify that, don't worry for now. Instead, could you tell me if i can change my information after i signed up?", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "In fact, you can. And you have multiple options. So, you can do that using our online application and also have the option to contact your nearest veterans regional office or even an eligibility office.", "session_id": "doc2dial_1230"}
{"topic_shift": true, "utterance": "Got it. Now, once i get inside the eBenefits page, what can i expect to see regarding payments history?", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "You'll get a correlation of your past veterans payments, related to the following: Survivor pension benefits and survivors and dependents Educational Assistance benefits.", "session_id": "doc2dial_1230"}
{"topic_shift": true, "utterance": "I see, thanks. Oh, other doubt, sorry. If a payment is delayed, what should i do?", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "If that happens to you, then call the veterans help line at 800-827-1000, form Monday through Friday.", "session_id": "doc2dial_1230"}
{"topic_shift": true, "utterance": "I was recently evaluated and got this rating that goes over 35%, That rating is something good? or i'm just simply worsening?", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "In your case, it could be something good, because that ,you may be able to add some eligible dependents to your veterans disability compensation in order to get a higher payment.", "session_id": "doc2dial_1230"}
{"topic_shift": false, "utterance": "Hi. I'm a veteran ad I'm looking for how to access to a life insurance for us.", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "Do you have a VA life insurance?", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "No, I don't have any.", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "If I get one, how can I control it?", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "The easier way yo manage your policy is online.", "session_id": "doc2dial_1224"}
{"topic_shift": true, "utterance": "How do I do to access to the management online?", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "To get access to your policy online you need to have a VGLI control number. You'll find your policy through prudential insurance company of america.", "session_id": "doc2dial_1224"}
{"topic_shift": true, "utterance": "Do I have to keep checking my policy all the time?", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "Yes, you need to check it, to keep it updated and keep your coverage through your payments.", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "What about if I don't know remember what my policy covers?", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "You can find out information about your plan and renewal option.", "session_id": "doc2dial_1224"}
{"topic_shift": false, "utterance": "I wanted to know what counseling types there are. Can you tell me, please?", "session_id": "doc2dial_3433"}
{"topic_shift": true, "utterance": "Of course. Would you like to hear more about entrance counseling?", "session_id": "doc2dial_3433"}
{"topic_shift": false, "utterance": "No, I already know that one.", "session_id": "doc2dial_3433"}
{"topic_shift": true, "utterance": "Would you like to hear more about financial awareness counseling?", "session_id": "doc2dial_3433"}
{"topic_shift": false, "utterance": "No, I've read about that one, too.", "session_id": "doc2dial_3433"}
{"topic_shift": true, "utterance": "Would you like to hear more about PLUS credit counseling?", "session_id": "doc2dial_3433"}
{"topic_shift": false, "utterance": "Yes, go ahead.", "session_id": "doc2dial_3433"}
{"topic_shift": false, "utterance": "PLUS Credit Counseling is required if the U.S. Department of Education has informed you that you have an adverse credit history and you have obtained an endorser or documented to the satisfaction of the U.S. Department of Education that there are extenuating circumstances related to your adverse credit history. PLUS Credit Counseling can be completed voluntarily at any time.", "session_id": "doc2dial_3433"}
{"topic_shift": false, "utterance": "What if I complete the counseling voluntarily and they say I have an adverse credit history after I just completed my counseling?", "session_id": "doc2dial_3433"}
{"topic_shift": false, "utterance": "In that case your PLUS Credit Counseling requirement will be considered to be fulfilled.", "session_id": "doc2dial_3433"}
{"topic_shift": true, "utterance": "Ah, that's good to know. And what can you tell me about exit counseling?", "session_id": "doc2dial_3433"}
{"topic_shift": false, "utterance": "Exit Counseling is required when you graduate, leave school, or drop below half-time enrollment. Exit counseling provides important information to prepare you to repay your federal student loan.", "session_id": "doc2dial_3433"}
{"topic_shift": false, "utterance": "I came here seeking information about loans for students. Maybe you can help me with that.", "session_id": "doc2dial_3355"}
{"topic_shift": false, "utterance": "Of course. Students may be eligible to receive subsidized and unsubsidized loans based on their financial need.", "session_id": "doc2dial_3355"}
{"topic_shift": true, "utterance": "How much money can I borrow?", "session_id": "doc2dial_3355"}
{"topic_shift": false, "utterance": "Your school determines the loan type, if any, and the actual loan amount you are eligible to receive each academic year.", "session_id": "doc2dial_3355"}
{"topic_shift": false, "utterance": "Are you a dependent student whose parents are ineligible for a Direct PLUS Loan?", "session_id": "doc2dial_3355"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_3355"}
{"topic_shift": true, "utterance": "Are direct unsubsidized loans available to undergraduate students?", "session_id": "doc2dial_3355"}
{"topic_shift": false, "utterance": "Yes, Direct Unsubsidized Loans are available to undergraduate and graduate students; there is no requirement to demonstrate financial need.", "session_id": "doc2dial_3355"}
{"topic_shift": true, "utterance": "Do I need to sign a loan contract for my first direct loan?", "session_id": "doc2dial_3355"}
{"topic_shift": false, "utterance": "Yes, you'll need to sign a loan contract called a Master Promissory Note , agreeing to the terms of the loan.", "session_id": "doc2dial_3355"}
{"topic_shift": true, "utterance": "Do you offer an overview of Direct Subsidized Loans?", "session_id": "doc2dial_3355"}
{"topic_shift": false, "utterance": "Yes, we do have a quick overview of Direct Subsidized Loans on our website.", "session_id": "doc2dial_3355"}
{"topic_shift": false, "utterance": "Can you give me information about Agent Orange exposure in Vietnam or Korea", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "Did you serve in Vietnam , including aboard a vessel on the inland waterways or within the 12-mile territorial seas ?", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1542"}
{"topic_shift": true, "utterance": "What is covered by insurance?", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "Veteranos y Dependientes calificados", "session_id": "doc2dial_1542"}
{"topic_shift": true, "utterance": "And if I have had contact with Agent Orange, a herbicide that the US Army. USA Did you use to clean plants and trees during the war? What do you recommend me?", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1542"}
{"topic_shift": true, "utterance": "What are the requirements for VA disability benefits?", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "if you can get disability benefits", "session_id": "doc2dial_1542"}
{"topic_shift": true, "utterance": "What kind of benefits can I get?", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "Health cares, Compensation paymentss and An Agent Orange Registry health exam", "session_id": "doc2dial_1542"}
{"topic_shift": false, "utterance": "What are the fees and taxes for passenger vehicles?", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "You will use both the registration and county use tax charts to determine you registration fee and county use tax.", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "Is this the original registration of your vehicle?", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "Yes it is.", "session_id": "doc2dial_2063"}
{"topic_shift": true, "utterance": "I am outside New York City, how do I get those fees?", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "You will have to ask the city or county where you reside.", "session_id": "doc2dial_2063"}
{"topic_shift": true, "utterance": "Do I have to pay a vehicle use tax?", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "Residents of New York City and several counties in New York State must pay a vehicle use tax when they register or renew a passenger vehicle registration.", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "What if I am exempt from the vehicle use tax?", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "You will complete form UT-11C.", "session_id": "doc2dial_2063"}
{"topic_shift": true, "utterance": "How much are the fees?", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "You must pay the fee for your vehicle plate which is $25 and your title certificate fee of $50.", "session_id": "doc2dial_2063"}
{"topic_shift": false, "utterance": "I need help with disability.", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "You may be disabled, the rates are much higher than people realize.", "session_id": "doc2dial_403"}
{"topic_shift": true, "utterance": "When do you pay disability benefits?", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "There are two programs for disability, you if you worked long enough and adult children.", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "Do you meet the medical requirements?", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "Yes, I qualify for SSI, too.", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "Good, the medical requirements are the same under both programs.", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "So if I qualify for one, then I qualify for the other?", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "Yes, it's determined by the same process.", "session_id": "doc2dial_403"}
{"topic_shift": true, "utterance": "How do I know if I qualify for Medicare as well?", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "There is a planner that can help you, it tells you what happens with Medicare and if you go back to work.", "session_id": "doc2dial_403"}
{"topic_shift": true, "utterance": "Where can I find out more information?", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "You can get more info at \" What Is Supplemental Security Income ? \"", "session_id": "doc2dial_403"}
{"topic_shift": false, "utterance": "What is a  Benefits Planner: Retirement?", "session_id": "doc2dial_365"}
{"topic_shift": true, "utterance": "Do you have delayed retirement credits?", "session_id": "doc2dial_365"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_365"}
{"topic_shift": false, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "session_id": "doc2dial_365"}
{"topic_shift": true, "utterance": "When can i Increase for Delayed Retirement", "session_id": "doc2dial_365"}
{"topic_shift": false, "utterance": "Have you reached full retirement age?", "session_id": "doc2dial_365"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_365"}
{"topic_shift": true, "utterance": "What 's the best time to start your retirement benefits ?", "session_id": "doc2dial_365"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between", "session_id": "doc2dial_365"}
{"topic_shift": true, "utterance": "Do I need to sign up?", "session_id": "doc2dial_365"}
{"topic_shift": false, "utterance": "in some circumstances your Medicare coverage may be delayed and cost more", "session_id": "doc2dial_365"}
{"topic_shift": false, "utterance": "hello I need information about how to replace or transfer custom plates", "session_id": "doc2dial_2705"}
{"topic_shift": true, "utterance": "want to know How do I replace or transfer personalized plates?", "session_id": "doc2dial_2705"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2705"}
{"topic_shift": true, "utterance": "Want to know if you can replace custom plates that are old or damaged?", "session_id": "doc2dial_2705"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2705"}
{"topic_shift": true, "utterance": "Want to know if you can replace the custom plates I have now with different custom plates or plates with custom images?", "session_id": "doc2dial_2705"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2705"}
{"topic_shift": true, "utterance": "You have a custom image plate and want to replace it with a different image plate. and want to keep your current custom combination and use it on your new imaging plate?", "session_id": "doc2dial_2705"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2705"}
{"topic_shift": false, "utterance": "yes, if the plate category you want allows custom combinations that contain the number of characters on your current plates", "session_id": "doc2dial_2705"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2705"}
{"topic_shift": false, "utterance": "I want help understanding some disability benefits stuff", "session_id": "doc2dial_371"}
{"topic_shift": true, "utterance": "Are you trying to find out when your benefits begin?", "session_id": "doc2dial_371"}
{"topic_shift": false, "utterance": "yes and what I get when they begin", "session_id": "doc2dial_371"}
{"topic_shift": false, "utterance": "Was your application approved?", "session_id": "doc2dial_371"}
{"topic_shift": false, "utterance": "no it wasn't but still looking for info", "session_id": "doc2dial_371"}
{"topic_shift": true, "utterance": "can you tell me how other benefits can affect my disability benefits?", "session_id": "doc2dial_371"}
{"topic_shift": false, "utterance": "Are you currently on other government benefits?", "session_id": "doc2dial_371"}
{"topic_shift": false, "utterance": "No, not now but could be soon", "session_id": "doc2dial_371"}
{"topic_shift": true, "utterance": "just trying to find out about how much I could receive when I get approved. so can you give me an estimate about how much I can receive?", "session_id": "doc2dial_371"}
{"topic_shift": false, "utterance": "Yes, we can help. The amount of your monthly disability benefit is based on your lifetime average earnings covered by Social Security .you can go online to your personal my Social Security account or use our Benefit Calculators to determine how much you would get if you became disabled right now .", "session_id": "doc2dial_371"}
{"topic_shift": false, "utterance": "I need some info about how to replace or transfer personalized plates", "session_id": "doc2dial_2711"}
{"topic_shift": true, "utterance": "Do you want to replace personalized plates?", "session_id": "doc2dial_2711"}
{"topic_shift": false, "utterance": "Yes, please", "session_id": "doc2dial_2711"}
{"topic_shift": false, "utterance": "For that, there are a variety of circumstances in which you can replace or transfer personalized plates", "session_id": "doc2dial_2711"}
{"topic_shift": true, "utterance": "Can I to replace old personalized plates?", "session_id": "doc2dial_2711"}
{"topic_shift": false, "utterance": "Of course you can. Please, call the Custom Plates Unit at 1-518-402-4838 . Office hours are 8:00am-4:00pm, Monday through Friday", "session_id": "doc2dial_2711"}
{"topic_shift": true, "utterance": "Should I do the replacement at a DMV office?", "session_id": "doc2dial_2711"}
{"topic_shift": false, "utterance": "No, you can't replace personalized plates at the DMV", "session_id": "doc2dial_2711"}
{"topic_shift": true, "utterance": "I'm in a DMV office. What now?", "session_id": "doc2dial_2711"}
{"topic_shift": false, "utterance": "You will receive a FS-6 T receipt when you deliver your custom license plates.\u00a0Verify the information on the receipt and make sure the receipt shows the words \"Stored at the local office\" and keep this receipt. After that, we will indicate on the registration record that the vehicle plates have been stored", "session_id": "doc2dial_2711"}
{"topic_shift": true, "utterance": "Can I ask at the DMV to transfer my personalized plates when I register the vehicle?", "session_id": "doc2dial_2711"}
{"topic_shift": false, "utterance": "Yes, you can do that.", "session_id": "doc2dial_2711"}
{"topic_shift": false, "utterance": "Is there a way to access my VA life insurance policy online?", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "Do you have VA life insurance?", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "No not at this time.", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "Am I able to check my policy status?", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "Yes, you can check your policy status when you get VA life insurance and make sure it is up to date, check your premium amount each month, and find out about renewal options.", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "Will I be able to see what the different payment will be if I change what I need covered?", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "Yes, you will be able to see your premium each month even if you make a change.", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "What is the easiest way to manage my policy?", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "The easiest way to manage your policy is to use the online portal.", "session_id": "doc2dial_1218"}
{"topic_shift": true, "utterance": "How would I access my policy?", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "Do you have a VA life insurance policy with a file number that starts with V, RH, J, RS, K, or W?", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "Yes, I have a file number that starts with RH.", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "How would I access my policy online through the Office of Servicemembers Group Life Insurance?", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "You need to access your policy online through the Office of Servicemembers Group LIfe Insurance at Prudential Insurance Company America.", "session_id": "doc2dial_1218"}
{"topic_shift": false, "utterance": "How long are in-transit vehicle permits valid for?", "session_id": "doc2dial_2077"}
{"topic_shift": true, "utterance": "30 days.", "session_id": "doc2dial_2077"}
{"topic_shift": true, "utterance": "Have you already paid the fee?", "session_id": "doc2dial_2077"}
{"topic_shift": false, "utterance": "Yes, I paid already.", "session_id": "doc2dial_2077"}
{"topic_shift": false, "utterance": "The fee is $12.50.", "session_id": "doc2dial_2077"}
{"topic_shift": true, "utterance": "What permit do I need to transport a vehicle from two different locations in New York?", "session_id": "doc2dial_2077"}
{"topic_shift": false, "utterance": "The in-transit permit is all you need.", "session_id": "doc2dial_2077"}
{"topic_shift": true, "utterance": "What fees do I need to pay?", "session_id": "doc2dial_2077"}
{"topic_shift": false, "utterance": "Great question, you may also need to pay title or lien fees and dont forget about the sales tax.", "session_id": "doc2dial_2077"}
{"topic_shift": true, "utterance": "Ok. What type of proof of insurance does a non New York resident need?", "session_id": "doc2dial_2077"}
{"topic_shift": false, "utterance": "So you dont live in New York State?", "session_id": "doc2dial_2077"}
{"topic_shift": false, "utterance": "Correct, I do not live in New York State.", "session_id": "doc2dial_2077"}
{"topic_shift": false, "utterance": "Hi, i've been searching information about various social security procedures and i was wondering if there was any information directed to advocates or attorneys?", "session_id": "doc2dial_417"}
{"topic_shift": true, "utterance": "Are you a law professional or third party representative?", "session_id": "doc2dial_417"}
{"topic_shift": false, "utterance": "Yeah, i'm an attorney.", "session_id": "doc2dial_417"}
{"topic_shift": false, "utterance": "Then, there's a few things you should be aware of.", "session_id": "doc2dial_417"}
{"topic_shift": true, "utterance": "Ok, you can tell me later. Now i have a question. What use has the disability planner?", "session_id": "doc2dial_417"}
{"topic_shift": false, "utterance": "it's a useful toll that helps you to know how you can qualify and apply for benefits and to know what happens if an application is approved.", "session_id": "doc2dial_417"}
{"topic_shift": true, "utterance": "I almost thought the same. Now then, i need to find out more information about SSI, where do i find that?", "session_id": "doc2dial_417"}
{"topic_shift": false, "utterance": "That information can be found at What is a \"Supplemental Security Income\".", "session_id": "doc2dial_417"}
{"topic_shift": true, "utterance": "Hold on, need to check something. If i got it right, you said before that disability planner can help me to know how a person can qualify and apply for benefits, isn't?", "session_id": "doc2dial_417"}
{"topic_shift": false, "utterance": "That's correct. That's one of the goodies of that tool.", "session_id": "doc2dial_417"}
{"topic_shift": true, "utterance": "Are the medical requirements the same for the two programs related to disability?", "session_id": "doc2dial_417"}
{"topic_shift": false, "utterance": "That would be yes. For most persons, both programs requirements are the same and disability is determined by the same process.", "session_id": "doc2dial_417"}
{"topic_shift": false, "utterance": "Who can use the work-study program?", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "It is for undergraduate and graduate students to work part time on or off campus.", "session_id": "doc2dial_3369"}
{"topic_shift": true, "utterance": "Who would I work for under the work study program?", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "Most of the time you would be employed by your school.", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "Would job be available on and off campus?", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "Most jobs are on campus but it could be both on or off campus.", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "Will you be working on campus?", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "Yes, that is what I would be doing.", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "Then you would normally be employed by the school you are attending.", "session_id": "doc2dial_3369"}
{"topic_shift": true, "utterance": "What is my work-study award based on?", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "It is based on when you apply and your level of financial need.", "session_id": "doc2dial_3369"}
{"topic_shift": true, "utterance": "Am I able to work as many hours as I want?", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "The amount you earn cannot be greater than your Federal Work-Study award.", "session_id": "doc2dial_3369"}
{"topic_shift": false, "utterance": "I wanted to look at my VA life insurance information online and need help", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "Do you already have VA life insurance?", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "Okay, you can use your online portal to manage your policy online.", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "what of it can I manage online?", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "You can check your policy's status to make sure it is up to date, you can pay your premium, and you can find out about your plan and renewal options", "session_id": "doc2dial_1219"}
{"topic_shift": true, "utterance": "ok but how do I log in so I can do that ?", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "Do you have a VA life insurance policy with a file number that starts with a V, RH, J, RS, K, or W ?", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "no I don't", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "I have VGLI life insurance so how do I log in or register?", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "If you have a policy with a VGLI control number, you can access your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America. Prudential works with us to provide SGLI and VGLI benefits to service members and Veterans", "session_id": "doc2dial_1219"}
{"topic_shift": false, "utterance": "Tell me about how to replace or transfer personalized plates", "session_id": "doc2dial_2710"}
{"topic_shift": true, "utterance": "Do you want to replace or transfer your personalized plates?", "session_id": "doc2dial_2710"}
{"topic_shift": false, "utterance": "No, I'm just curious.", "session_id": "doc2dial_2710"}
{"topic_shift": true, "utterance": "Are your plates old or damaged?", "session_id": "doc2dial_2710"}
{"topic_shift": false, "utterance": "No, the plates are in a good condition.", "session_id": "doc2dial_2710"}
{"topic_shift": true, "utterance": "Would you like to replace the custom plates you have now with different personalized plates or plates with personalized images?", "session_id": "doc2dial_2710"}
{"topic_shift": false, "utterance": "No, I don't think so", "session_id": "doc2dial_2710"}
{"topic_shift": true, "utterance": "Do you want to keep your current custom combination and use it on your new image plate?", "session_id": "doc2dial_2710"}
{"topic_shift": false, "utterance": "No, not that either.", "session_id": "doc2dial_2710"}
{"topic_shift": true, "utterance": "Do you want to transfer a current set of custom plates to a new vehicle you plan to purchase?", "session_id": "doc2dial_2710"}
{"topic_shift": false, "utterance": "Yes, that's exactly what I want", "session_id": "doc2dial_2710"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_2710"}
{"topic_shift": false, "utterance": "What happens after my application is approved", "session_id": "doc2dial_370"}
{"topic_shift": true, "utterance": "When you are approved your benefits start", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "My application is approved", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "This will start the payment", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "When do I get payment?", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "benefit will be paid for the sixth full month after the date we find that your disability began", "session_id": "doc2dial_370"}
{"topic_shift": true, "utterance": "I don't have an estimate of how much I will receive. Where do I get this?", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "You can go online with your personal my Social Security account or use our Benefit Calculators", "session_id": "doc2dial_370"}
{"topic_shift": true, "utterance": "When do the payments start?", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "They are paid in the month following the month for which they 're due", "session_id": "doc2dial_370"}
{"topic_shift": true, "utterance": "Where can I find infromation how other payment may affect my disablitly benefits?", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "You can  refer to the following publications How Workers Compensation And Other Disability Payments May Affect Your Benefit  and Windfall Elimination Provision", "session_id": "doc2dial_370"}
{"topic_shift": true, "utterance": "What about medicare parts A and B?", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "For more information  we recommend you read Medicare", "session_id": "doc2dial_370"}
{"topic_shift": false, "utterance": "What do work study job help with?", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "Undergraduate and graduate students use work-study jobs as part-time employment on or off campus while enrolled at school and help with paying tuition.", "session_id": "doc2dial_3368"}
{"topic_shift": true, "utterance": "What does the work-study programs help with?", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "You use the money to pay for your education-related charges such as tuition, fees, and room and board.", "session_id": "doc2dial_3368"}
{"topic_shift": true, "utterance": "Is it all just part-time work?", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "Yes, it provide part-time employment while you are in school.", "session_id": "doc2dial_3368"}
{"topic_shift": true, "utterance": "Could I get a job on campus or off campus?", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "Actually you could get both.", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "Will you be working on campus?", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "No I am not.", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "Then , will you work off campus?", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "Yes, I am working off campus.", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "It seems your employer will usually be a private nonprofit organization or public agency.", "session_id": "doc2dial_3368"}
{"topic_shift": false, "utterance": "How do survivors apply for benefits?", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "We should be notified imediately once a person dies; but you can't apply online for survivor benefits.", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "Do you need to report a death or apply for benefits?", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "Yes, I need to report a death or apply for benefits.", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "Then you need to call 1800-772-1213 TTY 1-800-325-0778 and speak to a Social Security representative from 7 a.m. and 7 p.m. Monday through Friday. Or you can visit your local Social Security office.", "session_id": "doc2dial_416"}
{"topic_shift": true, "utterance": "What happens if you can't verify my information online?", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "We will still help you get the information you need even if can't verify online.", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "Can my local Social Security office contact the state Bureau of Vital Statistics and verify my information online?", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "Yes, in most cases the local Social Security office can contact your state Bureau of Vital Statistic and verify the information online at no cost to you.", "session_id": "doc2dial_416"}
{"topic_shift": true, "utterance": "When will I need to report a spouse's or parent's death if I am all ready receiving benefits?", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "You generally will not need to file an application for survivors benefits because we will automatically change any monthly benefits you receive to survivors benefits after receive the death report.  Also, may be able to pay a Special Lump-Sum Death Payment.", "session_id": "doc2dial_416"}
{"topic_shift": true, "utterance": "What documents do I need to file for Child's or Spouses benefits?", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "All you need to do is select which type of benefits you may need for Spouse or Child's benefits and it will tell you what documents.", "session_id": "doc2dial_416"}
{"topic_shift": false, "utterance": "I need some deceased owner info for transfers", "session_id": "doc2dial_2076"}
{"topic_shift": true, "utterance": "Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "will the transfer be made according to the Estates , Powers & Trust Law of New York State?", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "no it won't", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "is there a surviving spouse that wants to transfer ownership?", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "yes there is", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "okay, the spouse  must print the decedent s name in the Seller s Name Print in Full section on the back of the Title and sign their name in the Seller s Signature Section followed by the words as surviving Spouse", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "what if there had been no surviving spouse?", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "it would be disqualified", "session_id": "doc2dial_2076"}
{"topic_shift": true, "utterance": "what about cars and living trusts?", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "The owner and the settlor must complete Statement of Transaction- Sale or Gift of Motor Vehicle , Trailer , All - Terrain Vehicle ATV , Vessel Boat , or Snowmobile at NY State Department of Tax and Finance", "session_id": "doc2dial_2076"}
{"topic_shift": true, "utterance": "what proof do we need for trailers?", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "either the NY State Certificate of Title and it must be the original or a certified copy ,or  acceptable proof of ownership from another state", "session_id": "doc2dial_2076"}
{"topic_shift": false, "utterance": "you may help me with my disability benefits, will I ever need them", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "You might need them someday. Disability is something you think might not happen to you .But your chances of becoming disabled are probably greater than you realize .", "session_id": "doc2dial_402"}
{"topic_shift": true, "utterance": "How are benefits paid?", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "We pay disability benefits under two programs :The Social Security disability insurance program, which pays benefits to you and certain family members if you worked long enough and paid Social Security taxes .Your adult child also may qualify for benefits on your earnings record if he or she has a disability that started before age 22 . Also, The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources .", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "Are you looking for any information on medical requirements for benefits and how the process goes?", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "Yes, tell me", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "the medical requirements are the same under both programs and disability is determined by the same process. we will ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules .", "session_id": "doc2dial_402"}
{"topic_shift": true, "utterance": "Can I get help preparing my application from a pro or something?", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "Yes, it's up to you if you get help, but there are some things you should know If you are getting helped with your application by an Advocate , Attorney , or Third Party Representative", "session_id": "doc2dial_402"}
{"topic_shift": true, "utterance": "Nah, lets move on to what other info you would use to see if I qualify as disabled, what is there?", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "OK, we'll move on. We will ask you for information about your medical condition , work , and education history to help us decide if you are disabled under our rules .", "session_id": "doc2dial_402"}
{"topic_shift": true, "utterance": "So how can this help me if I qualify as disabled?", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "It can help a lot, while we all have jobs and careers few of us think about a safety net to fall back on if we become disabled .This is where Social Security can provide valuable help to you .", "session_id": "doc2dial_402"}
{"topic_shift": false, "utterance": "I need help with fees and such", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "you can use both the registration fee and county use tax charts to determine your registration fee and county use tax", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "and it has taxes?", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "yes ,plus vehicle plates and title certificate fees", "session_id": "doc2dial_2062"}
{"topic_shift": true, "utterance": "what is the county use tax for outside of New york city?", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "ask the city or county where you reside or have a business", "session_id": "doc2dial_2062"}
{"topic_shift": true, "utterance": "and what is the supplemental fee in New york city?", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "for New York City Bronx, Kings (Brooklyn), New York (Manhattan), Queens, Richmond (Staten Island) it is $ 50 for two years $ 25 per year", "session_id": "doc2dial_2062"}
{"topic_shift": true, "utterance": "and I pay a county use tax too rght?", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "Residents of New York City and several counties in New York State must pay a vehicle use tax when they register a passenger vehicle or renew a passenger vehicle registration .", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "do you reside outside New York City and are you exempt from the vehicle use tax in the county where you reside or have a business?", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "no, I'm in new york city and not exempt", "session_id": "doc2dial_2062"}
{"topic_shift": false, "utterance": "I'm here with a question about my vehicle plates.", "session_id": "doc2dial_2704"}
{"topic_shift": true, "utterance": "Do you wish to know how to replace or transfer your personalized plates?", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "Yes I would like to transfer them.", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "I can help you with a variety of circumstances in which you can replace or transfer personalized plates.", "session_id": "doc2dial_2704"}
{"topic_shift": true, "utterance": "So I can transfer my current personalized plates to a new vehicle that I'm gonna buy soon?", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "Yes certainly.", "session_id": "doc2dial_2704"}
{"topic_shift": true, "utterance": "I don't want to go to the DMV due to past bad experiences, must I?", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "The replacement or transfer personalized plates is not done at the DMV.", "session_id": "doc2dial_2704"}
{"topic_shift": true, "utterance": "Oh good. And if I want to park my car and not use it, can I get my money back for my custom plates until I use it?", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "In that case, the online custom plate order system can not give you credit for the custom plate fees you have already paid on your current registration.", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "It sounds like I can get it though, who gives the credit?", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "Yes the Custom Plates Unit can give you credit.", "session_id": "doc2dial_2704"}
{"topic_shift": true, "utterance": "How much is a picture plate per year?", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "Most picture plates have a $ 31.25 annual personalized fee in addition to the $ 31.25 custom plate fee.", "session_id": "doc2dial_2704"}
{"topic_shift": false, "utterance": "I need to plan for retirement", "session_id": "doc2dial_364"}
{"topic_shift": true, "utterance": "What is your age?", "session_id": "doc2dial_364"}
{"topic_shift": false, "utterance": "This is N/A to me", "session_id": "doc2dial_364"}
{"topic_shift": true, "utterance": "Have you reached full retirement age?", "session_id": "doc2dial_364"}
{"topic_shift": false, "utterance": "This is N/A I need to kn ow  if there is an increase for dleayed retirement", "session_id": "doc2dial_364"}
{"topic_shift": true, "utterance": "What additional information do you need?", "session_id": "doc2dial_364"}
{"topic_shift": false, "utterance": "This is not applicable to me", "session_id": "doc2dial_364"}
{"topic_shift": true, "utterance": "When can I start decieving benefits?", "session_id": "doc2dial_364"}
{"topic_shift": false, "utterance": "you can choose to start receiving benefits before the month you appy we can not pay retroactive benefits for any month before you reached full retirement age or more than 6 months in the past", "session_id": "doc2dial_364"}
{"topic_shift": true, "utterance": "Shoud I start at age 62?", "session_id": "doc2dial_364"}
{"topic_shift": false, "utterance": "We 're not recommending that you start at age 62 , your full retirement age , age 70 , or any age in between", "session_id": "doc2dial_364"}
{"topic_shift": false, "utterance": "Hello, can you tell me what types of financial help can I take?", "session_id": "doc2dial_3432"}
{"topic_shift": true, "utterance": "Among all the available ones, can you take the entrance counseling?", "session_id": "doc2dial_3432"}
{"topic_shift": false, "utterance": "Can you give me information about the entrance counseling?", "session_id": "doc2dial_3432"}
{"topic_shift": true, "utterance": "Also, what is financial awareness?", "session_id": "doc2dial_3432"}
{"topic_shift": false, "utterance": "Can you inform me of financial awareness?", "session_id": "doc2dial_3432"}
{"topic_shift": false, "utterance": "This plan is primarily intended to provide tools and information to help you understand your financial aid.", "session_id": "doc2dial_3432"}
{"topic_shift": true, "utterance": "Can you inform me if there is more credit advice?", "session_id": "doc2dial_3432"}
{"topic_shift": false, "utterance": "It is essential that you seek information about the PLUS Credit Counseling that is necessary if the US Department of Education.", "session_id": "doc2dial_3432"}
{"topic_shift": false, "utterance": "In addition, adverse credit history within 30 days influences the process.", "session_id": "doc2dial_3432"}
{"topic_shift": false, "utterance": "Can you explain in more detail what such a process consists of?", "session_id": "doc2dial_3432"}
{"topic_shift": true, "utterance": "What is the Departure Counseling please?", "session_id": "doc2dial_3432"}
{"topic_shift": false, "utterance": "It is related to departure when you graduate, drop out of school, or drop out of p", "session_id": "doc2dial_3432"}
{"topic_shift": false, "utterance": "Hi, good afternoon. I have a veterans life insurance and i would like to know what kind of options you can offer me for managing it?", "session_id": "doc2dial_1225"}
{"topic_shift": false, "utterance": "Sorry, I understand that you have a veterans life insurance?", "session_id": "doc2dial_1225"}
{"topic_shift": false, "utterance": "That's right. I have one of those.", "session_id": "doc2dial_1225"}
{"topic_shift": false, "utterance": "Good. Then you must know that you can go online to manage various options of your policy, such as check your policy's status or pay your premium.", "session_id": "doc2dial_1225"}
{"topic_shift": true, "utterance": "Umm, that sounds useful, thanks. That applies for those who have the veterans group insurance?", "session_id": "doc2dial_1225"}
{"topic_shift": false, "utterance": "It applies, but you have to access your policy online through the Office of Service Members Group Life Insurance at Prudential Insurance Company of America. They work with us to give veterans those kind of benefits.", "session_id": "doc2dial_1225"}
{"topic_shift": true, "utterance": "Very helpful, indeed. Say, going back to my managing options, you mentioned two, but there is more?", "session_id": "doc2dial_1225"}
{"topic_shift": false, "utterance": "Certainly , there is. Aside the earlier, you also can go online to find out more information about your plan and renewal options depending of which plan do you have.", "session_id": "doc2dial_1225"}
{"topic_shift": true, "utterance": "Gosh, you really have many options there. I'll have to check them out carefully. Again with those group insurance, as same as me, they can find out their plan in that company's site?", "session_id": "doc2dial_1225"}
{"topic_shift": false, "utterance": "It's correct. They can go online through Prudential Insurance's site and find out that information.", "session_id": "doc2dial_1225"}
{"topic_shift": true, "utterance": "Sorry to be a nuisance, but just to be sure about my online options: check, pay and find out, right", "session_id": "doc2dial_1225"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_1225"}
{"topic_shift": false, "utterance": "Hello. I came in contact with agent orange and need some guidance now.", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "Of course. Did you serve in Vietnam, including aboard a vessel on the inland waterways or within the 12-mile territorial seas?", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "No, I wasn't in Vietnam.", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "Did you serve in or near the Korean Demilitarized Zone, during the Vietnam Era?", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "No, I wasn't there.", "session_id": "doc2dial_1543"}
{"topic_shift": true, "utterance": "Could you tell me what the conditions for disability benefits are?", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "Of course. Do you have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "Yes, at least that is what the doctor said.", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "In that case you may be able to get disability benefits.", "session_id": "doc2dial_1543"}
{"topic_shift": true, "utterance": "Wonderful. Can any of you folks help me with filing my claim?", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "Yes, you can call 800-827-1000 or TTY 800-877-8339, or simply go to your nearest VA regional benefit office.", "session_id": "doc2dial_1543"}
{"topic_shift": true, "utterance": "Will do. And what about the coverage? Who is covered?", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "Veterans and qualified dependents are covered.", "session_id": "doc2dial_1543"}
{"topic_shift": false, "utterance": "I have some questions about low-interest loans for college students.", "session_id": "doc2dial_3354"}
{"topic_shift": false, "utterance": "I can assist you with those. Your eligibility for one of these loans will be determined by your financial need.", "session_id": "doc2dial_3354"}
{"topic_shift": true, "utterance": "This will be my first time getting a Direct Loan. What do I need to do?", "session_id": "doc2dial_3354"}
{"topic_shift": false, "utterance": "Are you familiar with the requirements to obtain a Direct Loan?", "session_id": "doc2dial_3354"}
{"topic_shift": true, "utterance": "Yes. What kind of loan repayment plans are available to me?", "session_id": "doc2dial_3354"}
{"topic_shift": false, "utterance": "There are several options. Your loan servicer will help you choose the repayment option that is best for you. In most cases, you will have between 10 to 25 years to repay the loan.", "session_id": "doc2dial_3354"}
{"topic_shift": true, "utterance": "How do I know if I'm eligible for a Direct Subsidized Loan?", "session_id": "doc2dial_3354"}
{"topic_shift": false, "utterance": "Are you also interested in your eligibility for a Direct Unsubsidized Loan?", "session_id": "doc2dial_3354"}
{"topic_shift": false, "utterance": "No. I'm not interested.", "session_id": "doc2dial_3354"}
{"topic_shift": true, "utterance": "How is my maximum eligibility period determined?", "session_id": "doc2dial_3354"}
{"topic_shift": false, "utterance": "Your eligibility period will be based on the length of your current program of study. If you change to a program with a different length, your maximum eligibility period can change.", "session_id": "doc2dial_3354"}
{"topic_shift": false, "utterance": "I want info on loan consolidation to get out of a default", "session_id": "doc2dial_3340"}
{"topic_shift": true, "utterance": "You can consolidate your defaulted federal student loan into a Direct Consolidation Loan. Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "Are you looking to consolidate a defaulted federal student loan into a new Direct Consolidation Loan?", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "I would like to do that", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "so I need to make 3 payments before consolidating or how does that work?", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "You need the payments to consolidate then the required payment amount will be determined by your loan holder", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "then what happens after it is consolidated?", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "Your Direct Consolidation Loan will be eligible for benefits such as deferment, forbearance, and loan forgiveness. You\u2019ll also be eligible to receive additional federal student aid.", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "so I can join two loans into one with this?", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "Loan consolidation allows you to pay off one or more federal student loans with a new consolidation loan", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "Did you want reconsolidate a defaulted Direct Consolidation Loan?", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "Okay, you must also include at least one other eligible loan in the consolidation in addition to meeting one of the two requirements that exist", "session_id": "doc2dial_3340"}
{"topic_shift": false, "utterance": "can you give me information about VA education benefits for survivors and dependents", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "Find out if you re eligible for VA education benefits for dependents and survivors also called Chapter 35 benefits", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "Are you a spouse or dependent child or the surviving spouse or child of a veteran?", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1557"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits?", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "You may qualify for VA education benefits Chapter 35 benefits if you re the child or spouse of a service member and one of the below descriptions is true of the service member .", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "which are the requirements?", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "Died in the line of duty after September 10 , 2001 ,", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "Is missing in action or was captured in the line of duty by a hostile force", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1557"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "You ll need to apply Apply for VA education benefits Chapter 35 benefits", "session_id": "doc2dial_1557"}
{"topic_shift": false, "utterance": "Hello, I need some help with viewing my payment history.", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "Then you are in the right place. We can help you find out how to view your VA payment history online.", "session_id": "doc2dial_1231"}
{"topic_shift": true, "utterance": "Great. Do I need to sign in to eBenefits to view it?", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "Do you want to use this feature then?", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "Well, yeah.", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "Then you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.", "session_id": "doc2dial_1231"}
{"topic_shift": true, "utterance": "Ah, so that's why it didn't work. I have another problem, though. I've been expecting a disability payment for over 2 weeks and haven't received anything yet. What should I do?", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "In that case you should call the Veterans Help Line at 800-827-1000 TTY: 800-829-4833. We're here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.", "session_id": "doc2dial_1231"}
{"topic_shift": true, "utterance": "Thanks for the number. I think it might have to do with the fact that I recently moved. Can I change my address online using my profile?", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "Of course. You can sign in to VA.gov and change your address and other contact information in your VA.gov profile. This will update your information across disability compensation, pension benefits, claims and appeals, Vocational Rehabilitation & Employment VR&E, and VA health care.", "session_id": "doc2dial_1231"}
{"topic_shift": true, "utterance": "I see. Can I also change other information than my address online then?", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "Yes. You can change your information online, or contact your nearest VA regional benefit office or eligibility office.", "session_id": "doc2dial_1231"}
{"topic_shift": true, "utterance": "Can you guide my through the process of changing my address online?", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "Gladly. On our page you can find out how to change your address on file with VA.", "session_id": "doc2dial_1231"}
{"topic_shift": false, "utterance": "how Creating a MyDMV account?", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "want to know what you need?", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2738"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "MyDMV", "session_id": "doc2dial_2738"}
{"topic_shift": true, "utterance": "If I have more than one email address?", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "be sure to check all of them. Sign in with the username you created for MyDMV", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "Forgot i NY.gov account Username", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "se the self - service tools on the MyDMV homepage", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "If i do n't remember the password", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "you can use the ' Forgot your Password ' tool", "session_id": "doc2dial_2738"}
{"topic_shift": false, "utterance": "I need a replacement card for my foreign born U.S. child", "session_id": "doc2dial_358"}
{"topic_shift": true, "utterance": "You need to provide orignial documents proving citizenship", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "Have you previously reported the chld's U.s. citizenship to us?", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "we need to see proof of U.S. citizenship We can accept only certain documents as proof of U.S. citizenship", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "What documents do I need as proof of identity?", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "We will need original document as proof of identity", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "What documents will be accepted as proof of citizenship?", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "Proff of citizenship", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "What if a document is not available?", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "We prefer to see the child 's U.S. passport . If document is not available  the child 's State issued non - driver 's identification card or  Adoption decree", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "Is identity the same as citizenship?", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "As proof of identity we must see An acceptable document must be current not expired and show your name , identifying information date of birth or age and preferably a recent photograph", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "A U.S. driver 's license or a  State - issued non - driver identification card ;s", "session_id": "doc2dial_358"}
{"topic_shift": false, "utterance": "Good day. I'd like to know how I can estimate my aid, please.", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "Of course. Would you like to estimate your federal student aid, but you aren't yet ready to apply for aid?", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "Then you should try FAFSA4caster.", "session_id": "doc2dial_3426"}
{"topic_shift": true, "utterance": "Let's say I use that, what should I do to get the most accurate estimate?", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "Be sure to answer all the questions on FAFSA4caster, even if you have to estimate or guess.", "session_id": "doc2dial_3426"}
{"topic_shift": true, "utterance": "Can you tell me more about the information provided by FAFSA4caster, please?", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "Have you completed all the relevant questions in the FAFSA4caster?", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "Yes, at least I think I did.", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "In that case the screen displays a worksheet to help you determine the net cost of attending college.", "session_id": "doc2dial_3426"}
{"topic_shift": true, "utterance": "I see. Say, what other options do I have with FAFSA4caster?", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "AFSA4caster is a helpful tool for anyone who is not yet ready to submit a FAFSA form it s recommended for high school juniors, and even as early as middle school. Parents of younger students can use FAFSA4caster to receive early estimates, create scenarios based on future earnings, and then establish college funding strategies.", "session_id": "doc2dial_3426"}
{"topic_shift": false, "utterance": "Could you let me know what type of Federal Student Aid is available?", "session_id": "doc2dial_2937"}
{"topic_shift": true, "utterance": "Yes click on point [9] to learn more.", "session_id": "doc2dial_2937"}
{"topic_shift": true, "utterance": "Would you like to know about available grants?", "session_id": "doc2dial_2937"}
{"topic_shift": false, "utterance": "Yes sure.", "session_id": "doc2dial_2937"}
{"topic_shift": false, "utterance": "A student grant is different from a loan as it's typically based on need and doesn't have to be repaid.", "session_id": "doc2dial_2937"}
{"topic_shift": true, "utterance": "Does it matter if I'm not from the States?", "session_id": "doc2dial_2937"}
{"topic_shift": false, "utterance": "We have information about how being a Non-U.S. citizen might impact your eligibilty.", "session_id": "doc2dial_2937"}
{"topic_shift": true, "utterance": "Can I know how much I might get?", "session_id": "doc2dial_2937"}
{"topic_shift": false, "utterance": "Yes we have a tool which helps you Estimate Your Aid.", "session_id": "doc2dial_2937"}
{"topic_shift": true, "utterance": "Will I be allowed to work when I'm studying as well?", "session_id": "doc2dial_2937"}
{"topic_shift": false, "utterance": "Yes there are Work-Study Jobs that provide a way to earn money to help you pay for school.", "session_id": "doc2dial_2937"}
{"topic_shift": true, "utterance": "Is there interest on Federal Student Aid loans?", "session_id": "doc2dial_2937"}
{"topic_shift": false, "utterance": "Yes and after finishing school you must repay your loans and the interest that accrues on them.", "session_id": "doc2dial_2937"}
{"topic_shift": false, "utterance": "What is on a lifetime driving record?", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "I can explain:  A \" lifetime \" driving record contains all the license information DMV currently has available about a driver", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "So if i have had revocations it will only show on the standard driving record?", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "I will be glad to help with that and answer it. most suspensions and revocations are only shown on the standard driving record abstract for 4 years from the date the suspension or revocation ended", "session_id": "doc2dial_2089"}
{"topic_shift": true, "utterance": "What if it is for out of state roccorunces?", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "It may be different for each state or county, the court s address and phone number are recorded as provided by the issuing jurisdiction", "session_id": "doc2dial_2089"}
{"topic_shift": true, "utterance": "I seem to have something incorrect on my driving record, how do I address that?", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "If you suspect something is incorrect, please feel free to contact the local DMV", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "My address is wrong on it.", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "You can call the DMV center", "session_id": "doc2dial_2089"}
{"topic_shift": true, "utterance": "How do I know if I have a non scofflaws?", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "you can find  The type of sanction imposed suspension or revocation which results from reasons other than failure to answer a summons or pay a fine / surcharge / assessment", "session_id": "doc2dial_2089"}
{"topic_shift": true, "utterance": "Where can I find the different classes of license?", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "Glad to be of help, you can see different classes here:", "session_id": "doc2dial_2089"}
{"topic_shift": false, "utterance": "Hello, I have some questions about closed school loan discharges and I'd appreciate some answers.", "session_id": "doc2dial_3397"}
{"topic_shift": true, "utterance": "Of course. Are you wondering what benefits you have by receiving a closed school loan discharge?", "session_id": "doc2dial_3397"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3397"}
{"topic_shift": false, "utterance": "Receiving a closed school loan discharge gives you several advantages.", "session_id": "doc2dial_3397"}
{"topic_shift": true, "utterance": "Well, before we get into that, I need to know something. My old school closed down and I took the credits from there to my new program at a new school. The fact that my school closed wasn't my fault, but does that mean I'm ineligible for discharge of the loans I received at the closed school now?", "session_id": "doc2dial_3397"}
{"topic_shift": false, "utterance": "No. ransfer of credits from the closed school to a completely different program of study at the new school does not disqualify you for discharge.", "session_id": "doc2dial_3397"}
{"topic_shift": true, "utterance": "What if I received a diploma without completing the program? Does that make me ineligible?", "session_id": "doc2dial_3397"}
{"topic_shift": false, "utterance": "No. Before closing, some schools may issue a diploma or certificate to students who did not complete the program of study.", "session_id": "doc2dial_3397"}
{"topic_shift": true, "utterance": "What if I meet the eligibility requirements for a closed school discharge and want my loans discharged?", "session_id": "doc2dial_3397"}
{"topic_shift": false, "utterance": "Then you should contact your loan servicer about applying for a closed school discharge now instead of waiting for three years to receive an automatic closed school discharge.", "session_id": "doc2dial_3397"}
{"topic_shift": true, "utterance": "I see. And what should I ask for when contacting my loan servicer?", "session_id": "doc2dial_3397"}
{"topic_shift": false, "utterance": "One of the things you should do is finding out what happens if your loan discharge is denied.", "session_id": "doc2dial_3397"}
{"topic_shift": false, "utterance": "What are the benefits of veterans Group Life Insurance?", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "With Veterans Group Life Insurance VGLI, you may be able to keep your life insurance coverage after you leave the military for as long as you continue to pay the premiums.", "session_id": "doc2dial_1580"}
{"topic_shift": true, "utterance": "How do I know if I am eligible for Veterans Group Life Insurance?", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "Do you have part-time Servicemembers Group Life Insurance SGLI as a member of the National Guard or Reserves?", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "yes, I do", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "You must be able to get VGLI if you meet some requirements.", "session_id": "doc2dial_1580"}
{"topic_shift": true, "utterance": "How do I get the benefits of VGLI? Do I need to prove I am in good health?", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "Not necessarily, you won't need to prove you re in good health.", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "If I sign up after the 240-day period?", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "you'll need to submit evidence that you re in good health", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "What is the address of the VGLI office?", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "OSGLI PO Box 41618 Philadelphia, PA 19176 - 9913", "session_id": "doc2dial_1580"}
{"topic_shift": false, "utterance": "can you give me information about the benefits of CHAMPVA", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "Are you the spouse or surviving spouse of or a child of a Veteran with disabilities or a Veteran who has died ?", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "If you don t qualify for TRICARE the Department of Defense s health care program for active - duty and retired service members and their families", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "If I don't qualify for TRICARE, what insurance can I get?", "session_id": "doc2dial_1594"}
{"topic_shift": true, "utterance": "what are the requirements for medical care through champva", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "The spouse or child of a Veteran who s been rated permanently and totally disabled for a service - connected disability by a VA regional benefit office", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "The surviving spouse or child of a Veteran who died from a VA - rated service - connected disability", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "The surviving spouse or child of a Veteran who was at the time of death rated permanently and totally disabled from a service - connected disability", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "if you can get medical care through CHAMPVA", "session_id": "doc2dial_1594"}
{"topic_shift": false, "utterance": "I've heard that Student Aid has been hit by scams recently. I'd like to know more please.", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "Help is freely available to avoid student aid scams and protect your identity while searching for scholarships, filling out the Free Application for Federal Student Aid FAFSA form, managing your loans, and giving information to schools and lenders.", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "What specifically should I be looking out for?", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "One thing to beware of is Student Loan Debt Relief Companies. We have a section on that.", "session_id": "doc2dial_3383"}
{"topic_shift": true, "utterance": "How do they try to scam you?", "session_id": "doc2dial_3383"}
{"topic_shift": true, "utterance": "Do you think you've been the victim of a Student Loan Scam?", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "Yes I might have been. I would like to know what it resembles.", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "Borrowers have reported receiving phone calls, emails, letters , and/or texts offering them relief from their federal student loans or warning them that student loan forgiveness programs would end soon.", "session_id": "doc2dial_3383"}
{"topic_shift": true, "utterance": "Oh no ! How can I tell if my personal student information has been stolen?", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "In that case, it is important to act quickly.  Click here for a list of offices that will help you determine what steps to take depending on your situation.", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "Can you give me an example?", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "You can contact Equifax Credit Bureau to report a possible fraud.", "session_id": "doc2dial_3383"}
{"topic_shift": false, "utterance": "I'd like to know what a student loan entails for me.", "session_id": "doc2dial_2923"}
{"topic_shift": true, "utterance": "Click on the following link for information on his point [38] share link", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "Will you be receiving a student loan in the future?", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "Yes I'm currently applying.", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "In that case a student loan means that you are borrowing money to attend a college or career school. You must repay the loan as well as interest that accrues on it.", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "Are there options on repaying that loan?", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "Yes and t is important to understand your repayment options so you can successfully repay your loan.", "session_id": "doc2dial_2923"}
{"topic_shift": true, "utterance": "Who issues the loan?", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "It might come from the U.S. Federal Government, your State Government or your College or Career School.", "session_id": "doc2dial_2923"}
{"topic_shift": true, "utterance": "And what's the difference between a loan and a grant?", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "A grant is a form of financial aid that doesn't have to be repaid unless, for example, you withdraw from school and owe a refund.", "session_id": "doc2dial_2923"}
{"topic_shift": true, "utterance": "Are there private scholarships that I can apply for?", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "Yes, many nonprofit and private organizations offer scholarships to help students pay for college or career school.", "session_id": "doc2dial_2923"}
{"topic_shift": false, "utterance": "can you give me details of The Graduated License Law and Restrictions for Drivers under 18", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "In addition to the learner permit restrictions that apply to everyone   , the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ , MJ or DJMJ . The restrictions depend on0", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "desea conocer si Si no cumple con las restricciones?", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "your junior learner permit or junior driver license could be suspended or revoked for 60 days", "session_id": "doc2dial_2274"}
{"topic_shift": true, "utterance": "hasta donde puedo llegar conduciendo?", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "Your driving privileges will vary depending on which of the following three geographic regions you will be driving insUpstate New York which is defined as any county north of the NYC border", "session_id": "doc2dial_2274"}
{"topic_shift": true, "utterance": "Can I drive in New York State with a learner permit, junior learner or junior driver license from another state?", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "you are under age 16?", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2274"}
{"topic_shift": true, "utterance": "Can I drive outside of New York State with a junior driver's license?", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state", "session_id": "doc2dial_2274"}
{"topic_shift": true, "utterance": "If I don't change my junior license to a senior license", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "you are subject to the restrictions for junior drivers until you are age 18 , even if you carry the completion certificate with you . You can also give your certificate with your junior permit to the license examiner at your road test", "session_id": "doc2dial_2274"}
{"topic_shift": false, "utterance": "I have some questions about the verification letter for social security benefit.", "session_id": "doc2dial_614"}
{"topic_shift": true, "utterance": "Are you wondering about how to get your Social Security Benefit Verification Letter online?", "session_id": "doc2dial_614"}
{"topic_shift": false, "utterance": "Yes, can you please tell me?", "session_id": "doc2dial_614"}
{"topic_shift": false, "utterance": "Do you want to know how to get an income verification letter or benefit verification letter from Social Security?", "session_id": "doc2dial_614"}
{"topic_shift": false, "utterance": "No, that's not it.", "session_id": "doc2dial_614"}
{"topic_shift": true, "utterance": "Alright, in the meanwhile I have a question. Can I use that letter as a proof for loans?", "session_id": "doc2dial_614"}
{"topic_shift": false, "utterance": "Of course. You may use your letter as proof for loans, housing assistance, mortgage, and for other income verification purposes.", "session_id": "doc2dial_614"}
{"topic_shift": true, "utterance": "What if I'm hard of hearing? Do you have a number I can call?", "session_id": "doc2dial_614"}
{"topic_shift": false, "utterance": "Yes, we do. You can call our toll - free TTY number, 1-800-325-0778 , between 7 a.m. and 7 p.m. Monday through Friday.", "session_id": "doc2dial_614"}
{"topic_shift": true, "utterance": "Great! Can you tell me anything else about the verification letter?", "session_id": "doc2dial_614"}
{"topic_shift": false, "utterance": "Gladly. The benefit verification letter, sometimes called a benefits letter, or a Social Security award letter, serves as proof of your retirement, disability, Supplemental Security Income SSI, or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI.", "session_id": "doc2dial_614"}
{"topic_shift": false, "utterance": "What are the things I need to do if I want to apply for Benefits online?", "session_id": "doc2dial_172"}
{"topic_shift": true, "utterance": "Are you looking to apply for retirement benefits, disability benefits or Medicare?", "session_id": "doc2dial_172"}
{"topic_shift": false, "utterance": "No, none of these benefits apply to me", "session_id": "doc2dial_172"}
{"topic_shift": false, "utterance": "Have you received confirmation from us that we were able to process your online request?", "session_id": "doc2dial_172"}
{"topic_shift": false, "utterance": "I have been contacted to say that my request could not be processed", "session_id": "doc2dial_172"}
{"topic_shift": false, "utterance": "In this case, you will be contacted and given information on how to contact us by phone or alternatively, schedule an appointment to meet with one of our agents", "session_id": "doc2dial_172"}
{"topic_shift": true, "utterance": "How do I qualify for benefits from my spouse?", "session_id": "doc2dial_172"}
{"topic_shift": false, "utterance": "You may qualify for spouse's benefits even if you never worked under Social Security. One of the criteria is if you are the spouse or divorced spouse of a retired worker", "session_id": "doc2dial_172"}
{"topic_shift": true, "utterance": "How do I find out what benefits I may qualify for?", "session_id": "doc2dial_172"}
{"topic_shift": false, "utterance": "You can use the planners we have provided to better understand your Social Security protection benefits. You can then choose our benefit calculator to get estimates of the benefits you may qualify for", "session_id": "doc2dial_172"}
{"topic_shift": true, "utterance": "What is the process of applying for benefits online?", "session_id": "doc2dial_172"}
{"topic_shift": false, "utterance": "You complete your application online where you are asked to agree to the Terms of Service Agreement. You then either create or log into your personal Social Security account", "session_id": "doc2dial_172"}
{"topic_shift": false, "utterance": "can i get a driver's license if i am under 18", "session_id": "doc2dial_2512"}
{"topic_shift": true, "utterance": "Do you want to know the Graduate License Law?", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2512"}
{"topic_shift": true, "utterance": "want details of the Senior License before 18", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2512"}
{"topic_shift": true, "utterance": "are you 18 years old", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "not eligible for a senior license turns 18?", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2512"}
{"topic_shift": true, "utterance": "how is the trial period for new drivers", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "Once you pass your road test or restore a revoked driver license ,  you will have 6 month probationary period . During this time", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "After the suspension is over, what should I do?", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "you will have a second 6 month probation period .", "session_id": "doc2dial_2512"}
{"topic_shift": false, "utterance": "Can I still earn money and receive benefits at the same time?", "session_id": "doc2dial_3618"}
{"topic_shift": true, "utterance": "Yes you can but the benefits may be reduced.", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "What if I am younger than the full retirement age?", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "What is the earning limit for 2019?", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "The limit for 2019 is $17,640.", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "What is considered to be the full retirement age?", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "Full retirement age is 66 years old for people born between 1943 and 1954.", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "What if I was born in 1955?", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "Beginning with 1955, two months are added for every birth year until the full retirement age reach 67 for people born in 1960 or later.", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "Am I deducted money if I am under the full retirement age for the entire year and earn over the limit?", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "Yes, we will deduct $1 from your benefit payments for every $2 you earn above the annual limit.", "session_id": "doc2dial_3618"}
{"topic_shift": false, "utterance": "Hello there. I'm on certain situation and need information for getting a SSN card replacement? is for an adult.", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "No problem. If your SSN card was lost or even worst, stolen, you can replace it free of charge.", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "Are you 18 or older, have a U.S mailing address and have a My Social Security account?", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "Yeah, i'm older than 18 and have those other two things.", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "Excellent. Then you can apply for a replacement card via online.", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "Great. I suppoose that i'll need to present certain documents, is it? Can i present some copies?", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "Sorry, but no, Indeed, you need to present documents, but these documents must originals or at least be certified by the agency that issued them. we are not allowed to receive any photocopies or notarized copies. And of course, all documents must be current.", "session_id": "doc2dial_166"}
{"topic_shift": true, "utterance": "Oh, ok, i'll take that in mind. So, for what those documents would be useful?", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "Those would be used as proof of citizenship.", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "I suppose that is what i get for not establishing my U.S citizenship with you before?", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "You could say so. In any case, we'll need to see a proof of your U.S citizenship, and only certain documents are accepted, such as a U.S birth certificate or U.S passport.", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "Yeah, ok. And what would happen if i don't have those documents? Is there an option?", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "Sure, you have an option. You can always show us other documents we ask you. Of course, these documents must be valid and to have your name, date of birth or age and most important, a recent photograph.", "session_id": "doc2dial_166"}
{"topic_shift": false, "utterance": "What happens if I get a traffic ticket in another state?", "session_id": "doc2dial_2506"}
{"topic_shift": true, "utterance": "the Violations was in motion?", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2506"}
{"topic_shift": true, "utterance": "if the Rape was with alcohol and drugs?", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_2506"}
{"topic_shift": true, "utterance": "Was Negligence Convictions?", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence , homicide , or assault , which arise out of the operation of a motor vehicle and which results in death", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "do you want to know what is the result?", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "your NY State Driver License will be revoked", "session_id": "doc2dial_2506"}
{"topic_shift": true, "utterance": "if the violation was in motion?", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "Your NY State Driver License will be suspended if you fail to answer a ticket for a moving violation in any state except Alaska , California , Michigan , Montana , Oregon or Wisconsin . Your license will remain suspended until you answer the ticket", "session_id": "doc2dial_2506"}
{"topic_shift": true, "utterance": "can you give me details of DMV", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "The New York State DMV records the out - of - state convictions of any New York driver for criminal negligence , homicide , or assault , which arise out of the operation of a motor vehicle and which results in death", "session_id": "doc2dial_2506"}
{"topic_shift": true, "utterance": "If I am under the age of 21 when I commit an out-of-state alcohol or drug related driving violation?", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "your New York State driver license will be revoked for at least one year .", "session_id": "doc2dial_2506"}
{"topic_shift": false, "utterance": "Hi there. I have a issue with a complaint filed against me.", "session_id": "doc2dial_2260"}
{"topic_shift": true, "utterance": "You must know the new york state department of motor vehicles DMV regulates all the vehicle related businesses in new york.", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "Are you operating any business related to this area?", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "No, I don't have anything related to that.", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "But what would I need if I want to do business on that area?", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "You need to register with the DMV and once your application is approved yo will get the certification from the DMV.", "session_id": "doc2dial_2260"}
{"topic_shift": true, "utterance": "Ok, That's sounds good to me. During this process, what will happen if I don't like the offer they make me?", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "In that case a hearing must be held.", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "The hearing will be related to the safety?", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "That's correct. You can have the opportunity to get a hearing waiver to admit the charges and pay a monetary penalty or accept a suspension.", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "If I do that i still have to go to the hearing?", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "No, you won't required the hearing.", "session_id": "doc2dial_2260"}
{"topic_shift": true, "utterance": "But, then I will still need to get certificated by the NY DMV?", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "That's correct, you still need the certification.", "session_id": "doc2dial_2260"}
{"topic_shift": false, "utterance": "I need to change my address.", "session_id": "doc2dial_600"}
{"topic_shift": true, "utterance": "How do you want to handle changing your address?", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "I would like do it online if I can.", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "Re you moving, currently receiving benefits or enrolled in Medicare and want to know how to change your address?", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "You can change and/or update your information by logging in to or creating a free Social Security account anywhere and anytime.", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "I have to create an account?", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "Yes you will.", "session_id": "doc2dial_600"}
{"topic_shift": true, "utterance": "Where do I go to do that online?", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "Click on My Profile Link of the right side of the screen once you log onto your account.", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "And this will change on my social security benefits?", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "Yes it will.", "session_id": "doc2dial_600"}
{"topic_shift": false, "utterance": "Good day. Can you tell me how I can apply for a veteran ID card?", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "Yes, a Veteran ID Card (VIC) is a form of photo ID you can use to get discounts offered to Veterans at many restaurants, hotels, stores, and other businesses.", "session_id": "doc2dial_1769"}
{"topic_shift": true, "utterance": "I have question regarding eligibility. What if I received a dishonorable character of discharge?", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "In that case you're not eligible for a Veteran ID Card.", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "Well, thank God that I didn't receive one then. What other requirements are there to get this card?", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "Have you served on active duty, in the Reserves, or in the National Guard including the Coast Guard?", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "I'm afraid you're not eligible then.", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "What do you mean? What if I have a discharge status that isn't listed here?", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "We'll have to verify your eligibility before we approve your application then.", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "Alright. What do I need to do?", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "You'll need to provide a copy of your discharge papers when you apply for a VIC to prove your character of discharge.", "session_id": "doc2dial_1769"}
{"topic_shift": false, "utterance": "What is a on-site investigation when I am opening a dealership?", "session_id": "doc2dial_2248"}
{"topic_shift": true, "utterance": "Is an automotive facilities inspector coming to inspect your facility?", "session_id": "doc2dial_2248"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_2248"}
{"topic_shift": true, "utterance": "How would I get a Surety Bond?", "session_id": "doc2dial_2248"}
{"topic_shift": false, "utterance": "You would be able to get once from a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B and be sure the business name and mailing address match 100% with your application.", "session_id": "doc2dial_2248"}
{"topic_shift": true, "utterance": "What about an official dealer sign?", "session_id": "doc2dial_2248"}
{"topic_shift": false, "utterance": "You can purchase signs from all kinds of sign shops and automotive supply stores because the DMV does not provide them.", "session_id": "doc2dial_2248"}
{"topic_shift": true, "utterance": "What if I am using an Assumed Name for my business?", "session_id": "doc2dial_2248"}
{"topic_shift": false, "utterance": "You must submit a copy of your Business Certificate of Assumed Name and you would need to contact your county clerk to obtain your business certificate.", "session_id": "doc2dial_2248"}
{"topic_shift": true, "utterance": "What vendors can I purchase starter kit compenents from?", "session_id": "doc2dial_2248"}
{"topic_shift": false, "utterance": "You can purchase them through Automotive Dealer Supplies at 518-465-9900.", "session_id": "doc2dial_2248"}
{"topic_shift": false, "utterance": "How do I plan for retirement benfits?", "session_id": "doc2dial_628"}
{"topic_shift": true, "utterance": "Are you applying for medicare only?", "session_id": "doc2dial_628"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_628"}
{"topic_shift": false, "utterance": "You can apply  If you are within three months of age 65 or older and not ready to start your monthly Social Security benefits yet", "session_id": "doc2dial_628"}
{"topic_shift": false, "utterance": "Yes that is my circumstance", "session_id": "doc2dial_628"}
{"topic_shift": true, "utterance": "please read the information about generaland SEP in our booklet or talk to your personnel office before you decide .", "session_id": "doc2dial_628"}
{"topic_shift": false, "utterance": "please read the information about generaland SEP in our \" \" booklet or talk to your personnel office before you decide .", "session_id": "doc2dial_628"}
{"topic_shift": true, "utterance": "What if I apply before full retirement age?", "session_id": "doc2dial_628"}
{"topic_shift": false, "utterance": "your benefitswill be reduced because you are taking them earlier", "session_id": "doc2dial_628"}
{"topic_shift": true, "utterance": "What if I am older than 65 is there a special enrollment period?", "session_id": "doc2dial_628"}
{"topic_shift": false, "utterance": "you may not need to applyfor Medicare supplementary medical insurance Part B at age 65", "session_id": "doc2dial_628"}
{"topic_shift": false, "utterance": "I need eligibility help", "session_id": "doc2dial_3156"}
{"topic_shift": false, "utterance": "Okay, you will need to continue to meet the basic eligibility criteria, make satisfactory academic progress, and fill out the FAFSA form every year.", "session_id": "doc2dial_3156"}
{"topic_shift": true, "utterance": "but what does it mean when they say I need to make academic progress?", "session_id": "doc2dial_3156"}
{"topic_shift": false, "utterance": "It means you have to make good enough grades, and complete enough classes to keep moving toward successfully completing your degree", "session_id": "doc2dial_3156"}
{"topic_shift": false, "utterance": "Do you know the\u00a0academic progress policy for financial aid purposes your school has?", "session_id": "doc2dial_3156"}
{"topic_shift": false, "utterance": "nope, that is why I asked", "session_id": "doc2dial_3156"}
{"topic_shift": true, "utterance": "and I need to do the FAFSA each year?", "session_id": "doc2dial_3156"}
{"topic_shift": false, "utterance": "Have you filled out the FAFSA form?", "session_id": "doc2dial_3156"}
{"topic_shift": false, "utterance": "not yet", "session_id": "doc2dial_3156"}
{"topic_shift": true, "utterance": "do I just have to stay eligible once and I'm good for my school duration?", "session_id": "doc2dial_3156"}
{"topic_shift": false, "utterance": "Eligibility applies throughout the time you are receiving aid, and not just when you first fill out the FAFSA form and are awarded aid.", "session_id": "doc2dial_3156"}
{"topic_shift": false, "utterance": "Morning! I just read about the PBS license on an article but I don't know what's that, and I couldn't found any information about that. Could you help me out a bit? I'm interested because I'm not sure if I should get a PBS license.", "session_id": "doc2dial_1999"}
{"topic_shift": false, "utterance": "A Private Service Bureau PSB license is required of any person, firm , association or corporation engaged in the business of assisting for hire in securing licenses to drive motor vehicles , registrations , or titles of motor vehicles.", "session_id": "doc2dial_1999"}
{"topic_shift": true, "utterance": "Are you engaged in that!? So I can tell you how you can Apply.", "session_id": "doc2dial_1999"}
{"topic_shift": false, "utterance": "Yes, I'm engaged in that business.", "session_id": "doc2dial_1999"}
{"topic_shift": true, "utterance": "What are the requirements?", "session_id": "doc2dial_1999"}
{"topic_shift": false, "utterance": "You want to apply to operate a PSB license? .", "session_id": "doc2dial_1999"}
{"topic_shift": false, "utterance": "Yes, I want to have a PSB license.", "session_id": "doc2dial_1999"}
{"topic_shift": false, "utterance": "To apply for a license to operate a PSB, you must submit the NY State DMV: A) your form PSB-3 that shows your PSB name was approved by the DMV see aboveB) a photocopy of a valid NY State driver license or non - driver photo ID C)...I'll send you a document with the rest of the requirements so you can save it in your computer and check them whenever you want.ApplicationforPSB.pdf", "session_id": "doc2dial_1999"}
{"topic_shift": false, "utterance": "Ok, I read it but it does not say anything if I don't have emplyees.", "session_id": "doc2dial_1999"}
{"topic_shift": false, "utterance": "If you don't have any employees you must submit a completed Form CE-200 Certificate of Attestation of Exemption from NY State Workers Compensation. This is to show a government agency that NY State Workers Compensation insurance is not required", "session_id": "doc2dial_1999"}
{"topic_shift": false, "utterance": "Can I get benefits if I volunteered for research involving chemical and biological testing?", "session_id": "doc2dial_1741"}
{"topic_shift": true, "utterance": "As many as 60,000 Veterans volunteered for medical research for the U.S.", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "and if I was involved in this investigation", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "you can get medical care through the U.S. Army if you meet both of the requirements listed below", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "Volunteered for research involving chemical and biological testing between 1942 and 1975", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "Have an injury or disease directly caused by your participation in this testing", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "You qualify for the program", "session_id": "doc2dial_1741"}
{"topic_shift": false, "utterance": "I need help uploading evidence to support my disability claim.", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "Have you filed a claim for disability compensation?", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "Yes I have filed a claim.", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "You can upload evidence for up to one year on your claim such as medical test results, doctor reports and other records.", "session_id": "doc2dial_1027"}
{"topic_shift": true, "utterance": "Is there a way to speed up the process?", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "Yes, by using Disability Benefits Questionnaires.", "session_id": "doc2dial_1027"}
{"topic_shift": true, "utterance": "What kinds of documents should I upload to support my disability claim?", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "copies of your military medical and personnel records", "session_id": "doc2dial_1027"}
{"topic_shift": true, "utterance": "Anything else to upload?", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "you'll also want to upload statements that support your claim.  These should be from people who know about or who you have talked to about your claimed medical condition and how and when it occurred.", "session_id": "doc2dial_1027"}
{"topic_shift": true, "utterance": "What about the Disability Benefits Questionairre?", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "These forms ask for specific information we need to determine a disability rating for different medical conditions.  You can help make sure our rating specialist have exactly what they need to make a decision by having your VA or non-VA doctor fill out a DBQ", "session_id": "doc2dial_1027"}
{"topic_shift": true, "utterance": "What if my claim isn't in my military record?", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "You'll want to upload statements that support your claim.  These should be from people who know about or who you've talked to about your claimed medical condition and how and when it occurred.", "session_id": "doc2dial_1027"}
{"topic_shift": false, "utterance": "Hi, i'm receiving benefits, but i wanted to know if there is a chance i keep them now i'm looking to continue working.", "session_id": "doc2dial_3630"}
{"topic_shift": true, "utterance": "No problem there. You may be still capable to receive those benefits.", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "Are you at full retirement age?", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "Yes, i'm at that age.", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "Well, if that so, we will deduct the excess earning from your benefits.", "session_id": "doc2dial_3630"}
{"topic_shift": true, "utterance": "What happens if I can't sign up for Medicare Plan B?", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "If that's the case, maybe your full coverage will be delayed and you may have to pay a bigger amount unless you qualify for SEP.", "session_id": "doc2dial_3630"}
{"topic_shift": true, "utterance": "Who can get covered by Medicare?", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "Those who have reached age 65 or older.The program helps them with the cost of health care.", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "What do the Medical insurance Part B? What is its function?", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "Medicare Plan B helps pay for doctors services and many other things.", "session_id": "doc2dial_3630"}
{"topic_shift": true, "utterance": "We don't need to get any supplementary medical insurance, isn't?", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "Yes, that's correct. You may qualify for a SEP that will let you sign up for Part B.", "session_id": "doc2dial_3630"}
{"topic_shift": false, "utterance": "I want info about what happens to my benefits if I want to keep working", "session_id": "doc2dial_3624"}
{"topic_shift": true, "utterance": "Even if you plan to continue working you may still be able to receive benefits .", "session_id": "doc2dial_3624"}
{"topic_shift": false, "utterance": "Are you in full retirement?", "session_id": "doc2dial_3624"}
{"topic_shift": false, "utterance": "not yet", "session_id": "doc2dial_3624"}
{"topic_shift": true, "utterance": "you don't have to check, can I ask when I can start my benefits?", "session_id": "doc2dial_3624"}
{"topic_shift": false, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .Your benefit amount will be higher the longer you delay starting it.\u00a0This adjustment is usually permanent.\u00a0.", "session_id": "doc2dial_3624"}
{"topic_shift": false, "utterance": "so I get less if I apply early before full retirement and when is full retirement?", "session_id": "doc2dial_3624"}
{"topic_shift": false, "utterance": "Yes, your benefits are reduced because you are taking them earlier before full retirement age.  Full retirement age is 66 for people born between 1943 and 1954.Beginning with 1955, two months are added for every birth year until the full retirement age reaches 67 for people born in 1960 or later.", "session_id": "doc2dial_3624"}
{"topic_shift": true, "utterance": "And is Medicare like medicaid?", "session_id": "doc2dial_3624"}
{"topic_shift": false, "utterance": "Medicare is our country 's health insurance program for people age 65 or older .The program helps with the cost of health care , but it does not cover all medical expenses or the cost of most long - term care .", "session_id": "doc2dial_3624"}
{"topic_shift": true, "utterance": "okay and do I have to start my benefits before 66 or 67 years old when I hit my full retirement age?", "session_id": "doc2dial_3624"}
{"topic_shift": false, "utterance": "You can start your retirement benefit at any point from age 62 up until age 70 .", "session_id": "doc2dial_3624"}
{"topic_shift": false, "utterance": "Hello. I would like to know some more about the eligibility determination.", "session_id": "doc2dial_1033"}
{"topic_shift": true, "utterance": "The way the VA determine whether you'll need to pay copays may be based on your income.", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "So, I'll have to pay for some stuff?", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "That's right, at least you don't have already a VA disability compensation or pension payment or any other special eligibility.", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "OK, I get it. I don't know if I apply for any of those.", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "You need to know we are obligated to ask you for information about your income.", "session_id": "doc2dial_1033"}
{"topic_shift": true, "utterance": "This will help me to get a better benefit?", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "Yes, this will improve your qualify process for the VA health care.", "session_id": "doc2dial_1033"}
{"topic_shift": true, "utterance": "And what about the payment for the health care?", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "We first need to determinate if you will need to pay for any part of your care.", "session_id": "doc2dial_1033"}
{"topic_shift": true, "utterance": "What happens if I don't qualify for enhanced on my status?", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "That will depend on your financial information, which will helps you ti don't get a declination on your enrollment.", "session_id": "doc2dial_1033"}
{"topic_shift": true, "utterance": "What happens if someone on my family works?", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "You'll have to provide that information too on your application.", "session_id": "doc2dial_1033"}
{"topic_shift": false, "utterance": "hi i need help about Technology Education Courses for Veterans", "session_id": "doc2dial_1755"}
{"topic_shift": false, "utterance": "Do you want to gain computer experience to start or advance your career in the high-tech industry?", "session_id": "doc2dial_1755"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1755"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1755"}
{"topic_shift": false, "utterance": "Not on active duty?", "session_id": "doc2dial_1755"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1755"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1755"}
{"topic_shift": true, "utterance": "And what does the Employment Education Program through Veterans Technology VET TEC do?", "session_id": "doc2dial_1755"}
{"topic_shift": false, "utterance": "pairs you with a leading training provider to help you develop high-tech skills.", "session_id": "doc2dial_1755"}
{"topic_shift": true, "utterance": "Am I eligible for this program?", "session_id": "doc2dial_1755"}
{"topic_shift": false, "utterance": "You may be eligible for VET TEC if you meet all the requirements", "session_id": "doc2dial_1755"}
{"topic_shift": false, "utterance": "Hello i would like to get information about Master Promissory Note (MPN) for graduate students", "session_id": "doc2dial_3142"}
{"topic_shift": false, "utterance": "The MPN is a legal document that promises to pay your loan and accrued interest and fees to the US Department of Education, it also explains the terms and conditions of your loan. Graduate / professional students may be eligible for both unsubsidized direct loans and direct PLUS loans, which have different MPNs.", "session_id": "doc2dial_3142"}
{"topic_shift": true, "utterance": "And what should I use for direct PLUS loans?", "session_id": "doc2dial_3142"}
{"topic_shift": false, "utterance": "Use this MPN for direct PLUS loans available to eligible graduate / professional students. You may also need to complete an MPN for unsubsidized direct loans.", "session_id": "doc2dial_3142"}
{"topic_shift": true, "utterance": "and you know who should complete this?", "session_id": "doc2dial_3142"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3142"}
{"topic_shift": true, "utterance": "want to know how long will it take?", "session_id": "doc2dial_3142"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3142"}
{"topic_shift": true, "utterance": "and for unsubsidized loans?", "session_id": "doc2dial_3142"}
{"topic_shift": false, "utterance": "Use this MPN for unsubsidized direct loans available to eligible graduate / professional students. You may also need to complete an MPN for Direct PLUS loans.", "session_id": "doc2dial_3142"}
{"topic_shift": true, "utterance": "and what should i do?", "session_id": "doc2dial_3142"}
{"topic_shift": false, "utterance": "Download PDF", "session_id": "doc2dial_3142"}
{"topic_shift": false, "utterance": "Hi, i was told i was in for a investigation process, could you give me some info about it?", "session_id": "doc2dial_1966"}
{"topic_shift": true, "utterance": "For complaints received about you, an investigation is due to be set. That  so, the AFI will file a formal investigation. After is done, you could end with a no action notification or a warning letter Notice of Investigation placed in your file.", "session_id": "doc2dial_1966"}
{"topic_shift": false, "utterance": "Is the investigation been initiated by Vehicle Safety?", "session_id": "doc2dial_1966"}
{"topic_shift": false, "utterance": "No, is not.", "session_id": "doc2dial_1966"}
{"topic_shift": false, "utterance": "I was told i could accept the charges so no hearing would be held, but what if i reject the offer instead?", "session_id": "doc2dial_1966"}
{"topic_shift": false, "utterance": "If you take that action, then inevitably a hearing will take place.", "session_id": "doc2dial_1966"}
{"topic_shift": false, "utterance": "So, the best action course would be to accept those charges, isn't? That would help me?", "session_id": "doc2dial_1966"}
{"topic_shift": false, "utterance": "Yes, it would. In that way, no hearing would be held or even required.", "session_id": "doc2dial_1966"}
{"topic_shift": true, "utterance": "I guess that would do for the better. What will happen after i receive my penalty?", "session_id": "doc2dial_1966"}
{"topic_shift": false, "utterance": "If you complain with your penalty, or pay your fine, then you'll have nothing to worry about because you'll be back on operations in no time.", "session_id": "doc2dial_1966"}
{"topic_shift": false, "utterance": "Hey there, how you doing?. Look, a relative was on active duty on a base, and he was told to look for information about possible health problems there. Is that correct?", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "Was he serving at Marine Corps Base Camp Lejeune or Marine Corps Air Station New River in North Carolina?", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "No, none of those.", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "Good. Do you know if he have qualifying service at Camp Lejeune and a current diagnosis of any condition?", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "No, he doesn't have any of that.", "session_id": "doc2dial_3817"}
{"topic_shift": true, "utterance": "O.k, meanwhile, can you tell me who can get coverage for benefits?", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "No problem. Any veterans, reservists or guardsmen, can be covered.", "session_id": "doc2dial_3817"}
{"topic_shift": true, "utterance": "Oh right. I suppose there are some requirements for that, i'm right?", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "Indeed, there are. I ask again, Did he served at Camp Lejeune or MCAS New River, for at least 30 cumulative days from August '53 to December '87?", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "Well, yeah, that fits with him, he was there for that cumulative period.", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "Excellent. Did he received a honorable discharge when separated from military?", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "Yeah, that's correct. He went out with honors.", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "That's great. Then wihout any doubt, he can get those benefits.", "session_id": "doc2dial_3817"}
{"topic_shift": false, "utterance": "I would like some help with the reemployment  VR&E benefits", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "are you a veteran?", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "Yes, Marine", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "As a Veteran, you are protected under the Uniformed Services Employment and Reemployment Rights Act. This means you can\u2019t be disadvantaged in your civilian career because of your service.", "session_id": "doc2dial_3803"}
{"topic_shift": true, "utterance": "what benefits are available to me?", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "You can get help with the process of returning to the job yo held before yo deployed?", "session_id": "doc2dial_3803"}
{"topic_shift": true, "utterance": "Is there more info on how I can use this?", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "Yes, If you are eligible, we will invite you to an orientation session at your nearest VA regional benefit office.", "session_id": "doc2dial_3803"}
{"topic_shift": true, "utterance": "How do I know if I am eligible?", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "Let's find out if you are eligible.  Do you have an employment barrier or handicap?", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "no I don't", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "You do not meet the requirements for this service.", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "so no help for me getting back to my former job?", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "There is help but only if you meet the requirements", "session_id": "doc2dial_3803"}
{"topic_shift": false, "utterance": "How do I go about looking for complaints against my business or shop?", "session_id": "doc2dial_1972"}
{"topic_shift": true, "utterance": "If there is a complaint against you or your business, a consumer Services Representative from the DMV will contact you to resolve the complaint", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "ok yes this applies to me, thank you for the information", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "Have you had a complaint filed against you?", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "Not that I am aware of", "session_id": "doc2dial_1972"}
{"topic_shift": true, "utterance": "What if it is not resolved?", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "The person who filed the complaint are advised to contact the DMV Consumer & Facilities Services Complaint Unit", "session_id": "doc2dial_1972"}
{"topic_shift": true, "utterance": "Will I be charged any penalties if not found guilty?", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "You must pay all fines to avoid possible loss of operating privilage", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "Is there a way to appeal the decision?", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "to appeal the decision you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A , which must be accompanied by the appropriate filing fee .", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "Will I lose my business license?", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "That is a good question. Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business here", "session_id": "doc2dial_1972"}
{"topic_shift": false, "utterance": "Hello there. What can you tell me about Co-op training?", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "A college or university co-op training program lets you get full-time work experience in between periods of going to school full time. You may be able to get help paying for some of your costs like books, tuition, and housing if you re part of a co-op.", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "Is this program available to me?", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "It might be. Here you can find out if you can get these education benefits.", "session_id": "doc2dial_1782"}
{"topic_shift": true, "utterance": "Ok. Which requirements do I have to meet?", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "Are you using VA educational assistance?", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "Are you enrolled at an approved Institution of Higher Learning (IHL)?", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "Yes, I'm currently enrolled in one.", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "Are you in an educational program that requires part-time study and part-time work or training?", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "In that case, you may be able to get money for books, tuition, and housing if you meet all of the requirements.", "session_id": "doc2dial_1782"}
{"topic_shift": true, "utterance": "Are these all benefits I can get?", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "Yes, you can get help paying for tuition or money for books and housing.", "session_id": "doc2dial_1782"}
{"topic_shift": false, "utterance": "I have been wondering about asking for a federal student loan, but I don't know if I should. Can you please tell me a bit more about this topic?", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "Of course. You must repay your loan, so be sure you understand your options and responsibilities.", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "Did you apply for financial aid?", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "Yes, I have applied for it.", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "Then you may be offered loans as part of your school s financial aid offer. A loan is money you borrow and must pay back with interest.", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "I see. So what if I decide to take out a loan?", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "Make sure you understand who is making the loan and the terms and conditions of the loan.", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "Are there other loans beside the federal student loans?", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "Yes. Student loans can come from the federal government, from private sources such as a bank or financial institution, or from other organizations.", "session_id": "doc2dial_3195"}
{"topic_shift": true, "utterance": "What if I'm in financial need? What can the government do for me?", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "If you demonstrate financial need, the government pays the interest on some loan types while you are in school and during some periods after school.", "session_id": "doc2dial_3195"}
{"topic_shift": true, "utterance": "That's great! So, what exactly are those direct plus loans?", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "Direct PLUS Loans are loans made to graduate or professional students and parents of dependent undergraduate students to help pay for education expenses not covered by other financial aid. Eligibility is not based on financial need, but a credit check is required.", "session_id": "doc2dial_3195"}
{"topic_shift": false, "utterance": "how do I check the status of a VA claim or appeal online", "session_id": "doc2dial_833"}
{"topic_shift": false, "utterance": "sure no problem.  Check your VA claim or appeal status", "session_id": "doc2dial_833"}
{"topic_shift": true, "utterance": "Once I am signed in ho do I check my appeal?", "session_id": "doc2dial_833"}
{"topic_shift": false, "utterance": "No problem I can help.  Go to your \" My VA \" dashboard in the upper right corner. then scroll to Track claims.", "session_id": "doc2dial_833"}
{"topic_shift": true, "utterance": "Is the tool okay for me to use?", "session_id": "doc2dial_833"}
{"topic_shift": false, "utterance": "Do you have a premium my healthevet account?", "session_id": "doc2dial_833"}
{"topic_shift": false, "utterance": "no.", "session_id": "doc2dial_833"}
{"topic_shift": true, "utterance": "With the tool, what can I track?", "session_id": "doc2dial_833"}
{"topic_shift": false, "utterance": "You can use this tool to check the status of a VA claim or appeal for compensation", "session_id": "doc2dial_833"}
{"topic_shift": true, "utterance": "I dont see a document I sent to Va what do I do?", "session_id": "doc2dial_833"}
{"topic_shift": false, "utterance": "This might be because certain documents wont appear online", "session_id": "doc2dial_833"}
{"topic_shift": true, "utterance": "what if I print or download anything is my info proteccted?", "session_id": "doc2dial_833"}
{"topic_shift": false, "utterance": "If you print or download anything from the website ,you ll need to take responsibility for protecting that information", "session_id": "doc2dial_833"}
{"topic_shift": false, "utterance": "I just wanted to look into the retirement benefits planner and GPO", "session_id": "doc2dial_199"}
{"topic_shift": true, "utterance": "Would you like to know more about Government Pension Offset?", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "yes I would", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "Will you receive a pension for work not covered by Social Security such as government employment?", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "Any Social Security benefits you may be eligible to receive on your spouse's record may be reduced. This type of benefit reduction is called Government Pension Offset", "session_id": "doc2dial_199"}
{"topic_shift": true, "utterance": "how can I use the planner?", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "no just wanted to use it", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "Did you want to know how to calculate your estimated spouse's benefit if you retire at full retirement age?", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "no I don't know the numbers I would have to put in yet", "session_id": "doc2dial_199"}
{"topic_shift": true, "utterance": "You would need those numbers to calculate your benefits if you are affected by the GPO.", "session_id": "doc2dial_199"}
{"topic_shift": false, "utterance": "Hello, I would like to have information about the Direct Parent PLUS Loan Application: William D. Ford", "session_id": "doc2dial_3181"}
{"topic_shift": true, "utterance": "want to know What is a direct PLUS parent loan application?", "session_id": "doc2dial_3181"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_3181"}
{"topic_shift": true, "utterance": "Do you want to apply for a PLUS loan?", "session_id": "doc2dial_3181"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3181"}
{"topic_shift": true, "utterance": "And what other things does this loan allow?", "session_id": "doc2dial_3181"}
{"topic_shift": false, "utterance": "Request a deferment while the student is at school", "session_id": "doc2dial_3181"}
{"topic_shift": false, "utterance": "What is a Parent Direct PLUS Loan Application?", "session_id": "doc2dial_3181"}
{"topic_shift": false, "utterance": "This is a supplemental information request regarding your application for a Federal Direct PLUS Loan Direct PLUS Loan through the Federal Direct Loan Program Direct William D. Ford Loan. Some schools may have a different process to obtain the additional information necessary to process your Direct PLUS Loan application.", "session_id": "doc2dial_3181"}
{"topic_shift": false, "utterance": "And what other things does the Direct PLUS Loan Application allow?", "session_id": "doc2dial_3181"}
{"topic_shift": false, "utterance": "There are several things that this loan allows us, we will gladly indicate it", "session_id": "doc2dial_3181"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_827"}
{"topic_shift": true, "utterance": "want to get citizenship", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "You have not yet established your US citizenship with us?", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "We need to see proof of your US citizenship. We can only accept certain documents as proof of US citizenship. These include a birth certificate or US passport.", "session_id": "doc2dial_827"}
{"topic_shift": true, "utterance": "and if the document is expired?", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "All documents must be current, not expired.", "session_id": "doc2dial_827"}
{"topic_shift": true, "utterance": "What do I do if I don't have an identity document with my previous name?", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "We can accept an unexpired ID in your new name, as long as we can properly establish your identity in our records.", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "in that case you can verify your identity with the US Passport", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "and if the person is under 18 years old?", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "in that case you must show us an identity document to your previous name as shown in our records. We will accept an identity document in your old name that has expired.", "session_id": "doc2dial_827"}
{"topic_shift": false, "utterance": "hi i need help about Exposure through Project 112 or Project SHAD", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "Were you part of the chemical and biological warfare tests through Project 112 or Project SHAD Hazard and Defense SHAD?", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "The Department of Defense Deseret Testing Center in Fort Douglas, Utah conducted these tests, which were conducted on board ships and ashore at various locations from 1962 to 1974. Find out if you can get disability compensation or benefits....", "session_id": "doc2dial_1796"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you meet two requirements", "session_id": "doc2dial_1796"}
{"topic_shift": true, "utterance": "and these tests were carried out in what periods?", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "from 1962 to 1974.", "session_id": "doc2dial_1796"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "Were you part of the Projects 112 or SHAD tests from 1962 to 1974?", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1796"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "see the declassified Department of Defense fact sheets. s [25] Obtain declassified data sheets from the Department of Defense...", "session_id": "doc2dial_1796"}
{"topic_shift": false, "utterance": "Hello. Can you tell me more about the GI Bill from after 9/11?", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "Of course. The Post-9/11 GI Bill Chapter 33 helps you pay for school or job training.", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "Have you served on active duty after September 10, 2001?", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_1609"}
{"topic_shift": true, "utterance": "But what do I need to do to qualify for GI Bill benefits after 9/11?", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "Have you served at least 90 days on active duty either all at once or with breaks in service on or after September 11, 2001?", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "No, I haven't served in that time.", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "Have you received a Purple Heart on or after September 11, 2001, and were honorably discharged after any amount of service?", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "No, I wasn't lucky enough to receive such an award.", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "Have you served for at least 30 continuous days all at once, without a break in service on or after September 11, 2001?", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "No, I haven't. Sorry.", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "Are you a dependent child using benefits transferred by a qualifying Veteran or service member then?", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "Then I'm afraid you can't get these education benefits. I'm sorry.", "session_id": "doc2dial_1609"}
{"topic_shift": false, "utterance": "Hello, can you tell me more about the Rules for beneficiaries with higher incomes?", "session_id": "doc2dial_760"}
{"topic_shift": false, "utterance": "It is noteworthy that the law requires an adjustment to your monthly health insurance.", "session_id": "doc2dial_760"}
{"topic_shift": true, "utterance": "What if I must pay more for Medicare prescription drug coverage?", "session_id": "doc2dial_760"}
{"topic_shift": false, "utterance": "You should contact the Centers for Medicare Services to make a correction.", "session_id": "doc2dial_760"}
{"topic_shift": true, "utterance": "Perfect, can you give me more information on the subject?", "session_id": "doc2dial_760"}
{"topic_shift": false, "utterance": "It is important that you search for information about the monthly adjustment amounts related to income.", "session_id": "doc2dial_760"}
{"topic_shift": false, "utterance": "What is the process to apply for Medicare Part A or B?", "session_id": "doc2dial_760"}
{"topic_shift": false, "utterance": "Look for more information on the Medicare Resources website.", "session_id": "doc2dial_760"}
{"topic_shift": true, "utterance": "What is the monthly adjustment related to 2020 income?", "session_id": "doc2dial_760"}
{"topic_shift": false, "utterance": "The most recent federal tax return provided by the IRS is important.", "session_id": "doc2dial_760"}
{"topic_shift": true, "utterance": "Which beneficiaries does this plan cover?", "session_id": "doc2dial_760"}
{"topic_shift": false, "utterance": "It is noteworthy that the government pays a significant part of the total costs of this coverage.", "session_id": "doc2dial_760"}
{"topic_shift": false, "utterance": "What happens if I had a lapse of insurance coverage during active duty?", "session_id": "doc2dial_2300"}
{"topic_shift": true, "utterance": "In order to avoid these lapses of coverage, you are required to pay enough to maintain continuous coverage or to surrender your plates before any deployments.  If you were unable to do so, DMV has a procedure in place to exempt you from administrative actions upon your return.  You must provide a notarized statement that the vehicle was not used during the time in question, a copy of your military ID, proof of current insurance or surrender of plates, and signed and dated copies of deployment and return papers or DD-214 if separated from service.  You can present all of that at any DMV office or mail them to the Albany address.", "session_id": "doc2dial_2300"}
{"topic_shift": false, "utterance": "Were you unable to pay enough to maintain continuous coverage for the duration of your deployment or to surrender your plates before you left?", "session_id": "doc2dial_2300"}
{"topic_shift": false, "utterance": "That is not the situation as of yet.  I have a deployment coming up very soon.", "session_id": "doc2dial_2300"}
{"topic_shift": false, "utterance": "Who can I discuss this issue with in deeper detail?", "session_id": "doc2dial_2300"}
{"topic_shift": false, "utterance": "For further information you can contact the DMV call center.", "session_id": "doc2dial_2300"}
{"topic_shift": true, "utterance": "Have extensions for registrations been granted to military returning from Iraq?", "session_id": "doc2dial_2300"}
{"topic_shift": false, "utterance": "Governor Andrew M. Cuomo has given an Executive Order that all licenses and registrations for NY State military personnel returning from active duty relation to the war on terrorism and military action in Iraq will automatically be extended.", "session_id": "doc2dial_2300"}
{"topic_shift": true, "utterance": "Do I need to notify DMV of my entry into the military?", "session_id": "doc2dial_2300"}
{"topic_shift": false, "utterance": "It is suggested that military personnel file a Notification of Military Service to ensure that the license record is not purged once the expiration date has passed.", "session_id": "doc2dial_2300"}
{"topic_shift": true, "utterance": "Is Iraq the only combat zone that will allow a service member returning from deployment to gain an extension on licenses and registrations?", "session_id": "doc2dial_2300"}
{"topic_shift": false, "utterance": "The Executive Order from Governor Andrew M. Cuomo allows the extensions for NY State military personnel returning from active military duty relating to the war on terrorism and military action in Iraq.", "session_id": "doc2dial_2300"}
{"topic_shift": false, "utterance": "How do I go about transferring my IRP registration?", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "Do you need to transfer an IRP registration and apportioned plates?", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_2466"}
{"topic_shift": true, "utterance": "Is it true I can't transfer an IRP registration at the DMV office?", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "Yes, it is true you cannot transfer them at the DMV.", "session_id": "doc2dial_2466"}
{"topic_shift": true, "utterance": "What is the address of International Registration Bureau NYS?", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "It is International Registration Bureau NYS DMV Room 1366 Empire State Plaza, Albany, NY 12228.", "session_id": "doc2dial_2466"}
{"topic_shift": true, "utterance": "When will I know how much a transfer costs?", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "Fees are calculated by the jurisdiction you are in and the NY State IRB does not calculate them until your transfer has been processed.", "session_id": "doc2dial_2466"}
{"topic_shift": true, "utterance": "Is there consequences if I do not transfer the registration immediately?", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "Did you not transfer your registration immediately?", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "Yes, I did not transfer my registration immediately.", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "You must surrender the apportioned plates and cab card to the IRB and you vehicle registration will be suspended if a lapse of liability insurance and apportioned plates were not surrendered.", "session_id": "doc2dial_2466"}
{"topic_shift": false, "utterance": "Hello, I'd like to submit some feedback on my experience.", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "Yes you can submit a complaint, an issue, concern, suspicious activity, or scam, give us positive feedback, or review an already submitted case.", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "Have you previously submitted a complaint and Federal Student Aid gave you a response you didn't agree with?", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "Yes that is the case.", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "In that case follow our procedure for resolving disputes.", "session_id": "doc2dial_4017"}
{"topic_shift": true, "utterance": "And how do I subsequently check on my case?", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "You can log in to your account to view, track, or update your case.", "session_id": "doc2dial_4017"}
{"topic_shift": true, "utterance": "I find this information insufficient. Is there any way to get more help beyond this feedback center?", "session_id": "doc2dial_4017"}
{"topic_shift": true, "utterance": "I'm sorry to hear that. Would you prefer to speak to an agent?", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "No, I guess not.", "session_id": "doc2dial_4017"}
{"topic_shift": true, "utterance": "We have more information that has proven helpful to some. Would you like to see our popular topics?", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "Yes please.", "session_id": "doc2dial_4017"}
{"topic_shift": true, "utterance": "Is it possible to submit a complaint?", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "It is possible to submit a complaint or report a suspicious activity or scam, on behalf of yourself or someone else.", "session_id": "doc2dial_4017"}
{"topic_shift": false, "utterance": "Hello. I need information about the work study program please.", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "Of course. You can find out how our Veterans work-study program can help you earn money while you re enrolled in a college, a vocational school, or professional training program.", "session_id": "doc2dial_3778"}
{"topic_shift": true, "utterance": "That sounds wonderful. How will I get paid?", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "You may elect to be paid in advance for 40 % of the hours in your work-study agreement, or for 50 hours, whichever is fewer.", "session_id": "doc2dial_3778"}
{"topic_shift": true, "utterance": "I see. And what if I have questions about other sources of financial aid?", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "In that case, you should contact your school's financial aid office.", "session_id": "doc2dial_3778"}
{"topic_shift": true, "utterance": "Will do. Can you tell me what kind of job I can expect?", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "Of course. You can get a job that s related to VA work, meets your interests, and fills a need. You can work for a VA facility, for example.", "session_id": "doc2dial_3778"}
{"topic_shift": true, "utterance": "That gives me an idea, thank you. And what conditions do I need to meet?", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "Are you enrolled at least three-quarter time in a college degree, vocational, or professional program?", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "Yes, I'm currently enrolled in a college degree.", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "Have you found an open job either at a nearby VA facility or in a VA-related role at your school?", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "No, I don't have a job. That's one of the reasons why I came here.", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "Unfortunately you can't take part in our work-study program then. I'm sorry.", "session_id": "doc2dial_3778"}
{"topic_shift": false, "utterance": "Hello, there are a few things I need to know about replacing IRP registration items. Can you help me out?", "session_id": "doc2dial_2472"}
{"topic_shift": false, "utterance": "Of course. Do you wish to replace IRP registration items that are lost or stolen?", "session_id": "doc2dial_2472"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2472"}
{"topic_shift": false, "utterance": "Then you must apply to the International Registration Bureau (IRB).", "session_id": "doc2dial_2472"}
{"topic_shift": true, "utterance": "Can I apply by fax?", "session_id": "doc2dial_2472"}
{"topic_shift": false, "utterance": "Yes. You can apply to replace IRP registration items by fax at 518-486-6579.", "session_id": "doc2dial_2472"}
{"topic_shift": true, "utterance": "What about the customer service counter? Can I apply at the one in Albany?", "session_id": "doc2dial_2472"}
{"topic_shift": false, "utterance": "Yes, you can apply to replace IRP registration items there.", "session_id": "doc2dial_2472"}
{"topic_shift": true, "utterance": "Alright. And how about applying by mail? Is that possible too?", "session_id": "doc2dial_2472"}
{"topic_shift": false, "utterance": "Of course. You can also apply to replace IRP registration items by mail.", "session_id": "doc2dial_2472"}
{"topic_shift": true, "utterance": "But I can't replace IRP registration items at a DMV local office, right?", "session_id": "doc2dial_2472"}
{"topic_shift": false, "utterance": "Yes, you can't replace IRP registration items at a DMV local office.", "session_id": "doc2dial_2472"}
{"topic_shift": false, "utterance": "Please, give me additional information", "session_id": "doc2dial_4003"}
{"topic_shift": true, "utterance": "Do you want to change your name?", "session_id": "doc2dial_4003"}
{"topic_shift": false, "utterance": "No, I don't", "session_id": "doc2dial_4003"}
{"topic_shift": true, "utterance": "Do you have flood damage?", "session_id": "doc2dial_4003"}
{"topic_shift": false, "utterance": "Yes, I have", "session_id": "doc2dial_4003"}
{"topic_shift": false, "utterance": "Check the National Insurance Crime Bureau database to see if a vehicle is flood damaged. You will need the Vehicle Identification Number VIN", "session_id": "doc2dial_4003"}
{"topic_shift": true, "utterance": "What about the proof of ownership?", "session_id": "doc2dial_4003"}
{"topic_shift": false, "utterance": "The proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, cars, trailers, boats, snowmobiles, manufactured homes. Get proof of ownership at purchase.", "session_id": "doc2dial_4003"}
{"topic_shift": true, "utterance": "What if I changed the name?", "session_id": "doc2dial_4003"}
{"topic_shift": false, "utterance": "That's a problem. You can't change the name on the vehicle registration or the title certificate to the name of another person. You need to transfer the ownership of the vehicle", "session_id": "doc2dial_4003"}
{"topic_shift": true, "utterance": "Anything else about Proof of ownership?", "session_id": "doc2dial_4003"}
{"topic_shift": false, "utterance": "As I said, the proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles, for example, cars, trailers, boats, snowmobiles, manufactured homes", "session_id": "doc2dial_4003"}
{"topic_shift": true, "utterance": "Any tip for buying a vehicle?", "session_id": "doc2dial_4003"}
{"topic_shift": false, "utterance": "Yes. Please, read the DMV brochures, Let the Buyer Be Aware, and Q&A About Your Title Certificate", "session_id": "doc2dial_4003"}
{"topic_shift": false, "utterance": "Hi, can you tell me what it takes to apply for disability benefits?", "session_id": "doc2dial_774"}
{"topic_shift": true, "utterance": "It is important that you have knowledge about the Starter Kit for disabled children.", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "You can be advised to fill in the information online.", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "You can be advised to fill in the information online.", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "You can call us at 1 - 800 - 772 - 1213 and you can help us here.", "session_id": "doc2dial_774"}
{"topic_shift": true, "utterance": "Perfect, and what else can you tell me?", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "It is important to fill out the SSI Supplemental Security Income Application and a Child Disability Report.", "session_id": "doc2dial_774"}
{"topic_shift": true, "utterance": "What is the SSI application process?", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "We recommend that you CONTACT Social Security immediately to find out if the income and resources of the parents and child are within the allowed limits, this information is vital to the process.", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "Is the child's information required about his disability?", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "This information is important, in addition to completing the online Child Disability Report.", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "What if you are deaf or hard of hearing?", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "You can contact us by calling 1 - 800 - 325 - 0778.", "session_id": "doc2dial_774"}
{"topic_shift": false, "utterance": "How much is it to replace my registration?", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "The fee to replace your vehicle registration document and windshield sticker is $ 3.00", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "Was your loss of registration and/or plates the result of a crime??", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "Yes to both the registration and plates.", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "In that case you must apply by mail or at a DMV office.  There is more information in the following section called lost or stolen plates [ 2 ].", "session_id": "doc2dial_2314"}
{"topic_shift": true, "utterance": "My address has changed since I got my last registration, will this cause a problem?", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "If your are sending it in by mail, you can just write your new address on the application.", "session_id": "doc2dial_2314"}
{"topic_shift": true, "utterance": "Am I taking a chance if my mail is being forwarded to my new address?", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "There is no guarantee that the USPS will forward all DMV documents to your new address.", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "Is there a faster way to change my address?", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "Yes, you can first change your address online and then renew the information.", "session_id": "doc2dial_2314"}
{"topic_shift": true, "utterance": "It will be too long to send my application by mail and I don't have the time to go by the office, can't I get a registration like now?", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "Yes you can replace registration documents online for most vehicles with the condition that your computer must accept cookies.", "session_id": "doc2dial_2314"}
{"topic_shift": true, "utterance": "Would you like to know the type of vehicles that are ineligible for online registration replacement?", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "Yes that would be helpful.", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "Amongst others, there are vehicles older than model year 1973, boats, snowmobiles or ATVs.", "session_id": "doc2dial_2314"}
{"topic_shift": false, "utterance": "I need some info about the graduated repayment plan", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Sure. In this plan, payments are made for up to 10 years between 10 and 30 years for consolidation loans.", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "What if my income is very low now?", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Don't worry, this plan is good for you", "session_id": "doc2dial_3022"}
{"topic_shift": true, "utterance": "Can you tell me about the monthly payments for consolidation loans?", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Do you have a Direct Consolidation Loan or FFEL Consolidation Loan?", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Yes, that's right", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Then the length of your repayment period will depend on the amount of your total education loan indebtedness. This total education loan debt includes the amount of your consolidation loan and your other student loan debt.", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Can I  include other student loan debt in the determination of the repayment period for my Direct Consolidation Loan?", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Yes, you can. Be sure to include those loans in your consolidation application in the section to list the loans that you do not want to consolidate, but that you want to consider in determining your repayment period.", "session_id": "doc2dial_3022"}
{"topic_shift": true, "utterance": "How to use a loan simulator to estimate my eligibility and payment amount?", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "Your loan servicer can help you choose the best loan repayment plan for you", "session_id": "doc2dial_3022"}
{"topic_shift": false, "utterance": "What if I was exposed to specific environmental hazards?", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "Were you exposed to specific environmental hazards", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "ok thank you. If you had contact with certain environmental hazards while serving in Iraq , Afghanistan , and other areas  you may have illnesses or other conditions believed to be caused by these toxic chemicals in the air , water , or soil", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "How do I find out if I can get disability compensation?", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have an illness or other condition believed to be caused by your contact with an environmental hazard while serving in the military", "session_id": "doc2dial_984"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "I would be glad to help with that.  You ll need to file a claim for disability compensation .", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "Will I have to show proof of health problems when I file?", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "ok yes", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "you ll have to show that your health problems are linked to your contact with certain environmental hazards while serving in the military", "session_id": "doc2dial_984"}
{"topic_shift": true, "utterance": "Who is covered?", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "Veterans", "session_id": "doc2dial_984"}
{"topic_shift": false, "utterance": "hi i need help about How your benefits can change from year to year in VA", "session_id": "doc2dial_1635"}
{"topic_shift": true, "utterance": "Not always. We require a new Yellow Belt Program agreement each year.", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "What if the school has an approved agreement with us and continues to participate in the program?", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "They should continue to offer you the Yellow Ribbon benefits next year as long as you meet all of the requirements listed below.", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "What if this is all true?", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "You make acceptable progress toward completing your program according to your school,", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "since you do not meet all the requirements you will not be offered the benefits of Yellow Ribbon next year listed below", "session_id": "doc2dial_1635"}
{"topic_shift": true, "utterance": "What does our school's agreement establish with you?", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "Your school's agreement with us states how much you will contribute and how much we will match. This amount constitutes all or part of the difference between what the GI Bill will pay after September 11 and tuition and fees not covered.", "session_id": "doc2dial_1635"}
{"topic_shift": true, "utterance": "What if the school still offers the program?", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "If the school still offers the program, they should continue to provide you with funds as long as you meet all the requirements.", "session_id": "doc2dial_1635"}
{"topic_shift": false, "utterance": "can you give me details of Veterans Vocational Rehabilitation programs", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "you re a Veteran or service member with a service - connected disability that impacts your ability to work", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "the Vocational Rehabilitation and Employment program also called Voc Rehab , VR&E , or Chapter 31 benefits may be able to help . We offer 5 support - and - services tracks to help you find and keep a job , and live as independently as possible", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "can you give me details of how to request benefits and services", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "Reemployment trackYou may have the right to return to the civilian job you held before you deployed . Find out how we can help with this process .", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "What if it's long term?", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "Employment through Long - Term Services trackFind out if you may be eligible for vocational training to help you develop new job skills", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "if i can't work immediately", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "Independent Living trackLearn about services that can help you live as independently as possible if you ca n't return to work right away", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "If I want my skills to be considered", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "Rapid Access to Employment trackIf you want a job that matches your existing skills , find out if you can get employment counseling and job - search support", "session_id": "doc2dial_1153"}
{"topic_shift": false, "utterance": "What does S-DVI provide?", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "It provides service-disabled veterans low-cost life insurance.", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "Do you have a service-connected disability?", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "Yes, I was severly disabled during my military duty.", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "Based on that information you can apply for S-DVI either online or by mail.", "session_id": "doc2dial_3744"}
{"topic_shift": true, "utterance": "Who will help me through the process of a SAH grant if I'm accepted?", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "Your Loan Guaranty Agent will help you throughout the process.", "session_id": "doc2dial_3744"}
{"topic_shift": true, "utterance": "Are there eligibility requirements for receiving S-DVI?", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "Yes, were you honorably discharged/released from active duty on or after April 25th, 1951?", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "Yes, I was honorably discharged in 1963.", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "And during this time in the military, did you sustain a disability?", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "No, it was after I was discharged.", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "You would not be eligible, only disabilities sustained during active duty qualify.", "session_id": "doc2dial_3744"}
{"topic_shift": false, "utterance": "How can I find out about transferring a vehicle?", "session_id": "doc2dial_3988"}
{"topic_shift": true, "utterance": "You can look at Buy or sell a vehicle transfer ownership.", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "Do you not have the proof we need?", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "Yes, I do not have the proof you need.", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "Then you would need to look at the other kinds of proof you can use on our guides.", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "What proof can I use?", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "You can use a NY State driver license or learner permit.", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "Can I use an expired driver ID card?", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "Yes, you can use a expired less than 2 years driver ID card as proof of identity and age.", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "Can more than one vehicle have the same registration?", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "Yes, two vehicles can if you have the same type of registration.", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "My car is model year 1972 what do I do?", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "You would have to have a NY State Transferable Registration original or certified copy and not a photocopy, and bill of sale.", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "What if my car model is 1973 or older?", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "You would need a NY State Certificate of Title original or certified copy with the transfer ownership section completed by the seller.", "session_id": "doc2dial_3988"}
{"topic_shift": false, "utterance": "Good day. How do I get my medical records online?", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "Our online tools can help you view, organize, and share your VA medical records and personal health information.", "session_id": "doc2dial_3750"}
{"topic_shift": true, "utterance": "Would you like to know more about VA Blue Button?", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "Yes. Isn't that this online tool you talked about?", "session_id": "doc2dial_3750"}
{"topic_shift": true, "utterance": "Oh, and can you please tell me what requirements I need to meet to use all features of it?", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "Of course. Have you enrolled in VA health care?", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "I'm afraid you can't use all the features of this tool then.", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "Well, no can do then. But could you at least tell me more about this blue button tool then?", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "Gladly. To use all the features of this tool you need to meet several requirements.", "session_id": "doc2dial_3750"}
{"topic_shift": true, "utterance": "We've been there, you told me this before. Is there a way to view my medical records online with it?", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "Yes, you can view, organize and share your VA medical records using this tool.", "session_id": "doc2dial_3750"}
{"topic_shift": false, "utterance": "Hello, I am here to learn more about the costs connected with using a veteran service officer.", "session_id": "doc2dial_1147"}
{"topic_shift": true, "utterance": "Of course. In general, no individual or organization may charge you a fee to help you file your initial application for benefits. But they may charge you for unusual expenses.", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "Do you believe a claims agent or attorney charged a fee that s too high?", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "Yes. Let's put it like this, I have concerns about that.", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "In that case you could challenge the fee.", "session_id": "doc2dial_1147"}
{"topic_shift": true, "utterance": "I was planning to do that, but thank you for reassuring me. Another question, what should I do after filling out the forms needed for a representative? I just finished doing so and would like to know which steps to take next.", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "You'll need to mail them to your nearest VA regional office. Please speak to the service organization or representative before you send your request.", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "I see. Let's say I'm planning to have a claims agent help me. What do I need to do for that?", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "You'll need to fill out an Appointment of Individual as Claimant's Representative VA Form 21-22a.", "session_id": "doc2dial_1147"}
{"topic_shift": true, "utterance": "Got it, thank you. By the way, what does VSO mean? I have read this several times in the documents.", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "Veterans Service Officers who work for Veterans Service Organizations are called VSOs.", "session_id": "doc2dial_1147"}
{"topic_shift": true, "utterance": "Let's say I want to locate one of these VSOs. Where can I find them?", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "Simply go to eBenefits to find a local representative including a recognized VSO, an attorney, or a claims agent by state/territory, zip code, or the organization's name.", "session_id": "doc2dial_1147"}
{"topic_shift": false, "utterance": "How do I access these VA nursing home services?", "session_id": "doc2dial_1621"}
{"topic_shift": true, "utterance": "it is possible to access these services if you meet the requirements", "session_id": "doc2dial_1621"}
{"topic_shift": true, "utterance": "How can I get information about the different types of care?", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "if you can see our long-term services and support guide", "session_id": "doc2dial_1621"}
{"topic_shift": true, "utterance": "What requirements do you request to access?", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "Are you signed up for VA medical care?", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "if i'm enrolled", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "Do you need a specific service to help you with your continuous treatment and personal care?", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "No, you do not need a specific service", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "given your answers, we find you are not eligible", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "Where do I contact to access their services?", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "contact your VA social worker or call our toll free hotline at 877 - 222 - 8387", "session_id": "doc2dial_1621"}
{"topic_shift": false, "utterance": "I need help with making updates to my FAFSA application.", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "I can help you understand what types of corrections and updates you can make and how to make them.", "session_id": "doc2dial_3036"}
{"topic_shift": true, "utterance": "That would be great. Can I make any changes to my FAFSA application once it's been processed?", "session_id": "doc2dial_3036"}
{"topic_shift": true, "utterance": "Did you make a mistake that needs to be corrected on your FAFSA form?", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "No. I don't think so.", "session_id": "doc2dial_3036"}
{"topic_shift": true, "utterance": "Did you happen to file out your FAFSA form using an incorrect SSN?", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "No. My social security number was correct.", "session_id": "doc2dial_3036"}
{"topic_shift": true, "utterance": "Do you need to make updates, because there have been changes to your current situation?", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "Yes. I need to change my contact information.", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "Most of the information on your FAFSA form cannot be changed, because it must be accurate as of the day you originally signed it.", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "Have you spent any of your savings since filing your FAFSA form?", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "Yes. I have.", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "Okay. For information like this, you cannot make an update to show a change in your savings amount.", "session_id": "doc2dial_3036"}
{"topic_shift": false, "utterance": "Hello, I am a bit confused about signing up for direct deposit. I hope you can answer a few questions I have.", "session_id": "doc2dial_748"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "Do you already receive Social Security or SSI benefits and you have a bank account?", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "Yes, that'd be me.", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "Do you plan to sign up for Direct Deposit by starting or changing Direct Deposit online Social Security benefits only?", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "No. No, you see, I'd prefer to do it another way, if possible.", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "Do you plan to sign up by contacting your bank, credit union or savings and loan association?", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "No, sorry.", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "Do you plan to sign up by calling Social Security toll-free at 1-800-772-1213 or TTY 1-800-325-0778 then?", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "No, doing this over the phone won't work out for me.", "session_id": "doc2dial_748"}
{"topic_shift": false, "utterance": "Hello. I'm looking information about subsistence for veterans.", "session_id": "doc2dial_990"}
{"topic_shift": false, "utterance": "Are you struggling with substance use problems?", "session_id": "doc2dial_990"}
{"topic_shift": false, "utterance": "Yes, that's why I need help about this theme.", "session_id": "doc2dial_990"}
{"topic_shift": true, "utterance": "Alright, thanks. But I would like to know what ca n I do because I have health issues.", "session_id": "doc2dial_990"}
{"topic_shift": false, "utterance": "We can provide you support for health conditions such as posttraumatic stress disorder PTSD or depression.", "session_id": "doc2dial_990"}
{"topic_shift": true, "utterance": "What happens if this is related to drugs addiction too?", "session_id": "doc2dial_990"}
{"topic_shift": false, "utterance": "In this case, we can also help you to medically manage any kind of detoxification to reduce opiate addictions.", "session_id": "doc2dial_990"}
{"topic_shift": true, "utterance": "Is this a complete program?", "session_id": "doc2dial_990"}
{"topic_shift": false, "utterance": "Yes, we have short term plans, also as intensive treatment and marriage and family counseling.", "session_id": "doc2dial_990"}
{"topic_shift": true, "utterance": "What I need to do?", "session_id": "doc2dial_990"}
{"topic_shift": false, "utterance": "You need to sign up first and then get access to all the help we can provide you.", "session_id": "doc2dial_990"}
{"topic_shift": false, "utterance": "I am excited! Getting my first car and I want a personalized license plate.", "session_id": "doc2dial_2328"}
{"topic_shift": true, "utterance": "Are you asking how to order a personalized plate?", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "Yes please!", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "You can orders personalized plates for passenger vehicles, like cars and vans.", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "What about picture plates, where can I see the options?", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "You can see them all online.", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "Is there somewhere that list more about personalized plates fees and such?", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "Yes, online.", "session_id": "doc2dial_2328"}
{"topic_shift": true, "utterance": "Can I chat with someone online about it?", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "You can call 1-518-402-4838.", "session_id": "doc2dial_2328"}
{"topic_shift": true, "utterance": "What are the different categories of picture plates?", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "We have lots! I Love NY Adventure, Sports, lots to see.", "session_id": "doc2dial_2328"}
{"topic_shift": false, "utterance": "I want to know about dial-in search accounts.", "session_id": "doc2dial_1812"}
{"topic_shift": true, "utterance": "I need to do searches for DMV records for driver licenses and other info. Can I use it for this?", "session_id": "doc2dial_1812"}
{"topic_shift": false, "utterance": "Yes, with the Dial-in service you can actually search for records of driver licenses, registrations and other similar information at the DMV. This service is typically used by attorneys, insurance and private investigators, process servers and security personnel.", "session_id": "doc2dial_1812"}
{"topic_shift": true, "utterance": "Are the records given by this service public records?", "session_id": "doc2dial_1812"}
{"topic_shift": false, "utterance": "Yes, al the records of searches are public records", "session_id": "doc2dial_1812"}
{"topic_shift": true, "utterance": "Will I get an account to check my application?", "session_id": "doc2dial_1812"}
{"topic_shift": false, "utterance": "Yes, an account will be created for you and we'll send you your account number and password. Your account number will never change.", "session_id": "doc2dial_1812"}
{"topic_shift": true, "utterance": "is there a fee for using the dial-in search account?", "session_id": "doc2dial_1812"}
{"topic_shift": false, "utterance": "Yes, there's a fee that we must charge according to the NYS Vehicle and Traffic Law. This fee applies to private persons, commercial organizations and not-for-profit organizations.", "session_id": "doc2dial_1812"}
{"topic_shift": true, "utterance": "Do I need anything specific if I perform a search on behalf of a client?", "session_id": "doc2dial_1812"}
{"topic_shift": false, "utterance": "You'll have to show permissible use of your client and your client-agent relationship.", "session_id": "doc2dial_1812"}
{"topic_shift": false, "utterance": "can you give me details of Drivers from other states", "session_id": "doc2dial_3963"}
{"topic_shift": true, "utterance": "you have a driver license issued in another state , and you meet the other requirements?", "session_id": "doc2dial_3963"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3963"}
{"topic_shift": false, "utterance": "you can receive a conditional driving privilege or a restricted driving privilege to drive in NY State. The conditions or the restrictions are the same as the conditions or restrictions for a driver with a NY State driver license", "session_id": "doc2dial_3963"}
{"topic_shift": true, "utterance": "can a conditional license be issued?", "session_id": "doc2dial_3963"}
{"topic_shift": false, "utterance": "The DMV can issue a conditional license to a qualified driver whose NY State license has been suspended or revoked because of an alcohol or drug - related violation . The driver must attend a Impaired Driver Program IDP previously known as Drinking Driving Program DDP approved by the DMV", "session_id": "doc2dial_3963"}
{"topic_shift": true, "utterance": "can a restricted use license be issued?", "session_id": "doc2dial_3963"}
{"topic_shift": false, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended or revoked because of violations or incidents that are not alcohol or drug - related , or because of some drug - related violations", "session_id": "doc2dial_3963"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_3963"}
{"topic_shift": false, "utterance": "The DMV can issue a restricted use license to a driver who qualifies and whose license is suspended", "session_id": "doc2dial_3963"}
{"topic_shift": true, "utterance": "How do I request them?", "session_id": "doc2dial_3963"}
{"topic_shift": false, "utterance": "You must apply for a conditional or restricted use license in person at a DMV office. You can do this at most , but not all , Motor Vehicles offices. Contact your nearest office to find out where you can apply", "session_id": "doc2dial_3963"}
{"topic_shift": false, "utterance": "What is the procedure if I do not have enough proof of name identification to bring with me to the DMV?", "session_id": "doc2dial_3977"}
{"topic_shift": true, "utterance": "Fortunately, you may have more proof than you think or may be able to get the one you needs.", "session_id": "doc2dial_3977"}
{"topic_shift": true, "utterance": "I can't find my original U.S. birth certificate or marriage record what can I do?", "session_id": "doc2dial_3977"}
{"topic_shift": false, "utterance": "The NY State Department of Health Vital Records office will help you get it or you can order your birth certificate online from NY and many other states through VitalChek Network at vitalchek.com.", "session_id": "doc2dial_3977"}
{"topic_shift": true, "utterance": "Is it possible for me to use proof of residence documents in my spouse's name?", "session_id": "doc2dial_3977"}
{"topic_shift": false, "utterance": "Do you and your spouse have the same last name?", "session_id": "doc2dial_3977"}
{"topic_shift": false, "utterance": "No, not at this time.", "session_id": "doc2dial_3977"}
{"topic_shift": true, "utterance": "Can i use GED certificate or U.S. college transcripts?", "session_id": "doc2dial_3977"}
{"topic_shift": false, "utterance": "Yes, you would be able to use your GED certificate by gettng a certified copy from them and use your college transcripts.", "session_id": "doc2dial_3977"}
{"topic_shift": false, "utterance": "What examples of bills or documents can I use for proof of name for DMV?", "session_id": "doc2dial_3977"}
{"topic_shift": false, "utterance": "Some examples are a phone, electric, gas, water bill; also, divorce papers.", "session_id": "doc2dial_3977"}
{"topic_shift": false, "utterance": "Hi , I forget to update my adress. And What will happen now.?", "session_id": "doc2dial_1806"}
{"topic_shift": true, "utterance": "You must inform your adrees change to DMV in ten days. If you are in ten days, please hurry.", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "If I don't, is there any serious problem for me?", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "Yes , in th\u015fs case you can miss a suspensin order, and so you can continue to drive an unregistered vehicle", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "Is it useless to inform the police officer about the situation?", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "No it is not sufficient. You must do more.", "session_id": "doc2dial_1806"}
{"topic_shift": true, "utterance": "I didn't know that adress is so important.Is there any other matter where the address is important?", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "Yes There are lots of section about adress. For instance we mail insurance problems to your address.", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "Insurance problems? Like what. Can you explain more?", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "New York State wants every motorist to maintain auto insurance , and we watch your insurance status electronically", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "Does your insurance coverage continue?", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "Yes I think. I will check again.", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "Already, If coverage is dropped, we mail you about that. So your adress is so important.", "session_id": "doc2dial_1806"}
{"topic_shift": false, "utterance": "what happens after After you apply for health care benefits", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "After you ve applied for VA health carewe ll send you a letter in the mail to let you know if your application has been approved", "session_id": "doc2dial_947"}
{"topic_shift": true, "utterance": "If you approve my application, what do I do next?", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "Wait for your welcome call from VA . We ll call you to welcome you to the VA health care program , help you with scheduling your first doctor s appointment , and answer any questions you may have about your health care benefits", "session_id": "doc2dial_947"}
{"topic_shift": true, "utterance": "what happens After you apply for health care benefits", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "Contact your local VA medical center or clinic and ask for :s    The enrollment coordinator", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "do you have other questions?", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "If you want to know more about your VA health care benefits , your health care team , and where you ll go for care", "session_id": "doc2dial_947"}
{"topic_shift": true, "utterance": "If you approve my application, what do I do next?", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "Wait for your welcome call from VA . We ll call you to welcome you to the VA health care program , help you with scheduling your first doctor s appointment , and answer any questions you may have about your health care benefits", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "Do I get a handbook?", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "Read your Veterans Health Benefits Handbook", "session_id": "doc2dial_947"}
{"topic_shift": false, "utterance": "Am I able to transfer my post-9/11 GI Bill benefits to my husband?", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Yes, it's possible to have the benefits transferred. The Department of Defense decides on whether you can transfer GI Bill benefits to your family.", "session_id": "doc2dial_3787"}
{"topic_shift": true, "utterance": "If the DoD approves the TOE, does that mean that my family may apply for benefits?", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Yes, if approved your family may apply for benefits either online or by mail.", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Can I still transfer my benefits if I'm on active duty?", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Yes, you can request to transfer, change, or revoke a Transfer of Entitlement through milConnect.", "session_id": "doc2dial_3787"}
{"topic_shift": true, "utterance": "I can't transfer benefits to a dependent again if they have previously been totally revoked right?", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Correct, you would not be able to transfer benefits again to that dependent.", "session_id": "doc2dial_3787"}
{"topic_shift": true, "utterance": "Are there requirements that must be met to transfer benefits?", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Yes, have you completed at least 6 years of service and agree to 4 more years?", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Correct, I meet those terms.", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Then you would be eligible to transfer your benefits.", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Does the person getting the benefits have to be enrolled in The Defense Enrollment Eligibility Reporting System?", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Yes, they need to be enrolled in this program to qualify.", "session_id": "doc2dial_3787"}
{"topic_shift": false, "utterance": "Do I need to provide proof of insurance?", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "Is your drivers license or your registration suspended because of lapse of automobile insurance?", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "Yes, my drivers license is suspended because of lapse of insurance.", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "Some good news is you can provide proof that you now have insurance  online or by mail.", "session_id": "doc2dial_2499"}
{"topic_shift": true, "utterance": "Why am I not able to show proof by phone or at a DMV office?", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "Did your insurance company not verify your information?", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "No, they confirmed my insurance information.", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "Do you have a myDMV account?", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "Yes, I have a MyDMV account.", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "That is great, you will be able to order and immediately download your driving record abstract.", "session_id": "doc2dial_2499"}
{"topic_shift": true, "utterance": "How long will it take to get updated records?", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "It will take around 48 hours for your records to be updated.", "session_id": "doc2dial_2499"}
{"topic_shift": false, "utterance": "Can I qualify for more than one VA education benefit?", "session_id": "doc2dial_1190"}
{"topic_shift": true, "utterance": "Yes. You may qualify for more than one education benefit .", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "they chose it for more than one?", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "you ll need to decide which to receive . You can t receive benefits under more than one program at a time", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "and if i have hearing loss", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "llame a TTY: 711.", "session_id": "doc2dial_1190"}
{"topic_shift": true, "utterance": "Category III of your registry which diploma should you have?", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "Have a high school diploma , GED , or 12 hours of college credit", "session_id": "doc2dial_1190"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "You may get up to 36 months of education benefits. We ll pay the benefits monthly .", "session_id": "doc2dial_1190"}
{"topic_shift": true, "utterance": "How much service do you have to have to qualify?", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "3 years", "session_id": "doc2dial_1190"}
{"topic_shift": true, "utterance": "How many credited hours do I have to have?", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "12 hours of college credit", "session_id": "doc2dial_1190"}
{"topic_shift": false, "utterance": "I have questions about health care and insurance.", "session_id": "doc2dial_1184"}
{"topic_shift": false, "utterance": "Do you have health care coverage from private insurance, medicare, medicaid, or tricare?", "session_id": "doc2dial_1184"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1184"}
{"topic_shift": false, "utterance": "you can use VA health care benefits along with these plans .", "session_id": "doc2dial_1184"}
{"topic_shift": true, "utterance": "Why does VA require me to provide information on my health insurance coverage (including coverage under a spouse s plan)?", "session_id": "doc2dial_1184"}
{"topic_shift": false, "utterance": "We ask for this information because we have to bill your private health insurance provider for any care , supplies , or medicine we provide to treat your non - service - connected conditions illnesses or injuries that aren t related to your military service .", "session_id": "doc2dial_1184"}
{"topic_shift": true, "utterance": "Am I guaranteed lifetime coverage with VA healthcare?", "session_id": "doc2dial_1184"}
{"topic_shift": false, "utterance": "If you re in one of the lower priority groups ,  you could lose your VA health care benefits in the future", "session_id": "doc2dial_1184"}
{"topic_shift": true, "utterance": "Does my current health insurance status affect whether I can get VA health care benefits?", "session_id": "doc2dial_1184"}
{"topic_shift": false, "utterance": "No.s     Whether or not you have health insurance coverages  doesn t affect the VA health care benefits you can get .", "session_id": "doc2dial_1184"}
{"topic_shift": true, "utterance": "What about Medicare does it pay?", "session_id": "doc2dial_1184"}
{"topic_shift": false, "utterance": "Medicare may pay for other services you may need during your stay .Or ,  if we only authorize some services in a non - VA location ,  then Medicare may pay for other services you may need during your stay . Check your Medicare plan ,", "session_id": "doc2dial_1184"}
{"topic_shift": false, "utterance": "I need help with transferring my Post-9/11 GI Bill benefits to my son.", "session_id": "doc2dial_3793"}
{"topic_shift": false, "utterance": "I can help you find out if you can transfer these benefits to your son. Please understand that the Department of Defense decides whether you can transfer these benefits to a family member.", "session_id": "doc2dial_3793"}
{"topic_shift": true, "utterance": "What sort of benefits would my son be qualified for?", "session_id": "doc2dial_3793"}
{"topic_shift": false, "utterance": "Has the Department of Defense approved the Transfer of Entitlement from you to your son?", "session_id": "doc2dial_3793"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_3793"}
{"topic_shift": true, "utterance": "How can I find out if it's possible to transfer these benefits to my son?", "session_id": "doc2dial_3793"}
{"topic_shift": false, "utterance": "You will need to contact the Department of Defense, as they decide whether you can transfer your benefits or not.", "session_id": "doc2dial_3793"}
{"topic_shift": true, "utterance": "I'm currently Active Duty. Can I transfer my benefits?", "session_id": "doc2dial_3793"}
{"topic_shift": false, "utterance": "Will you have completed at least 6 years of service on the date your transfer request is approved and are you willing to agree to complete 4 more years of service?", "session_id": "doc2dial_3793"}
{"topic_shift": false, "utterance": "Yes, I've completed 8 years and am willing to do 4 more.", "session_id": "doc2dial_3793"}
{"topic_shift": false, "utterance": "IN this case, you should be able to transfer education benefits to your son.", "session_id": "doc2dial_3793"}
{"topic_shift": false, "utterance": "how do I Changemy GI Bill school or program", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "Find out when and how to request changes to your GI Bill school , program , or other VA education benefits so you can keep getting funding to help pay for your education or training .", "session_id": "doc2dial_953"}
{"topic_shift": true, "utterance": "In what situations do I need to request changes to my GI Bill or other VA education benefits?", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_953"}
{"topic_shift": true, "utterance": "do you want to change your Gi bill?", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "not at this time", "session_id": "doc2dial_953"}
{"topic_shift": true, "utterance": "What information do I need to complete my request?", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_953"}
{"topic_shift": true, "utterance": "Do you want to know other ways to submit your request?", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "yes please", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "Follow the steps below to submit your request by mail , in person , or with the help of a trained professional", "session_id": "doc2dial_953"}
{"topic_shift": true, "utterance": "are you changing your educational , professional , or vocational goal", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_953"}
{"topic_shift": true, "utterance": "Are there other ways to submit my request?", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "By mail", "session_id": "doc2dial_953"}
{"topic_shift": false, "utterance": "what other things are there to consider when planning for SS retirement?", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "Consider what the best age is to start your benefits", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "What is the best age?", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "Are you at full retirement age?", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "After you reach full retirement age, we recalculate your benefit amount to give you credit for any months in which you did not receive a benefit because of your earnings .", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "I'm sorry I asked what is the best age", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "There is no one best age for everyone , Decisions about when to apply for benefits is based on your individual and family circumstances .", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "How can I figure out my inividual choices?", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "You need to make these decisions on your own as applies to your circumstances.", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "What about my earnings ?", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "When earnings appear on your record we check whether your monthly benefit with increase", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "I come from a long lived family how will this affect me?", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "You many need the extra money more in the later years.", "session_id": "doc2dial_204"}
{"topic_shift": false, "utterance": "Hello, I would like to have information about the licenses of people who are not New York residents", "session_id": "doc2dial_2664"}
{"topic_shift": true, "utterance": "Do you want information about driver's licenses from other states and foreigners?", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "You can drive in New York State with a valid driver's license from another state or country. You do not need to apply for a New York State driver's license unless you become a New York State resident.", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "Do you have a driver's license from another country?", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "If you have a driver's license from another country, you don't need to have an International Driving Permit, but it is useful. The permit verifies in multiple languages that you have a valid driver's license. Police officers who cannot read the language of their foreign driver's license will be able to read the permit.", "session_id": "doc2dial_2664"}
{"topic_shift": true, "utterance": "and how do i do if you plan to return to your home country and need my foreign driver's license", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "In that case ask the test drive examiner how to make sure your foreign driver's license is not destroyed.", "session_id": "doc2dial_2664"}
{"topic_shift": true, "utterance": "If I come to visit and have a license from another nation?", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "If you have a driver's license from any nation, you don't need a New York State license to drive in New York State. You should only apply for a New York State driver's license if you become a New York State resident.", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "If I come to visit and have a license from another nation?", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "If you have a driver's license from any country, you don't need a New York State license to drive in New York State. You should only apply for a New York State driver's license if you become a New York State resident.", "session_id": "doc2dial_2664"}
{"topic_shift": false, "utterance": "Can you tell me about the phase 2 of the implementation of the CDL permit rule?", "session_id": "doc2dial_2102"}
{"topic_shift": true, "utterance": "Dp ypou want to know about the medical certification changes?", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "In this phase, the New York State DMV sended CLP holders a notification if their medical certification status appeared as \"Not Certified\", after which the CLP was canceled if the CLP holder didn't re-certify within 55 days.", "session_id": "doc2dial_2102"}
{"topic_shift": true, "utterance": "Can the NY State reject my application if I have an open suspension in another state?", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "Yes. With the CDL Permit Rule the NY State can check for open suspensions and revocations in other states and reject any application if it finds open suspensions.", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "To what applications applies the CDL Permit Rule?", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "It applies to the CLP and CDL license applications.", "session_id": "doc2dial_2102"}
{"topic_shift": true, "utterance": "What should I do to make sure to receive the notification for when the medical certification status becomes \"Not Certified\"?", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "We can send employers the notification of the changes if they subscribe to the NY State License Event Notification Service (LENS).", "session_id": "doc2dial_2102"}
{"topic_shift": true, "utterance": "Can I get the L restriction on my CDL upgraded?", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "If you do the test in a vehicle with air over hydraulic brakes, your restriction will be upgraded from an L to a Z.", "session_id": "doc2dial_2102"}
{"topic_shift": true, "utterance": "Now tell me about the sanctions for CLP holders.", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "It is now required that the NY State applies federally mandated commercial suspensions and revocations to CLP holders.This federally mandated commercial suspensions and revocations that affect a driver's commercial privilege will be applied consecutively one after the other with any other open commercial suspension or revocation on record.", "session_id": "doc2dial_2102"}
{"topic_shift": false, "utterance": "I need to review my benefits for disablity", "session_id": "doc2dial_562"}
{"topic_shift": true, "utterance": "Has there been a change in your health condition?", "session_id": "doc2dial_562"}
{"topic_shift": false, "utterance": "Does my benefit change with improvement?", "session_id": "doc2dial_562"}
{"topic_shift": false, "utterance": "We will review your case of your current condition within 6 - 18 months after your benefit started", "session_id": "doc2dial_562"}
{"topic_shift": true, "utterance": "How do you decide if I still qualify", "session_id": "doc2dial_562"}
{"topic_shift": false, "utterance": "read How We Decide if You Still Have a Qualifying Disability", "session_id": "doc2dial_562"}
{"topic_shift": true, "utterance": "What if I go back to work?", "session_id": "doc2dial_562"}
{"topic_shift": false, "utterance": "If you're like most people The booklet we send you when your application is approved explains what you need to report to us .", "session_id": "doc2dial_562"}
{"topic_shift": false, "utterance": "ok", "session_id": "doc2dial_562"}
{"topic_shift": true, "utterance": "What other publications should I read?", "session_id": "doc2dial_562"}
{"topic_shift": false, "utterance": "read  Disability Benefitss ,  What You Need To Know When You Get Social Security Disability Benefitss  and  How We Decide if You Still Have a Qualifying Disability", "session_id": "doc2dial_562"}
{"topic_shift": true, "utterance": "When do you review my case?", "session_id": "doc2dial_562"}
{"topic_shift": false, "utterance": "We review your case from time to time to verify that you are still disabled", "session_id": "doc2dial_562"}
{"topic_shift": false, "utterance": "What do I need to renew my Driving School license?", "session_id": "doc2dial_2116"}
{"topic_shift": true, "utterance": "It needs to be done 30-60 days prior to expiration.", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "Do you have updated information about your school?", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "Yes, everything is updated.", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "Then you need your Driving School Renewal Application, Proof of Workers Compensation form, and Disability Benefits Coverage form.", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "What if we provide the Pre-licensing course?", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "Then you need to attach a Signature Authorization List- Pre-licensing Course.", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "What about if we use vehicles for instruction?", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "You need to attach a List of Driving School Vehicles.", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "Which form is that?", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "MV-278 6", "session_id": "doc2dial_2116"}
{"topic_shift": true, "utterance": "What if my license expired?", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "You must stop operating.", "session_id": "doc2dial_2116"}
{"topic_shift": true, "utterance": "Is there anything else?", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "Make sure you attach the required documents.", "session_id": "doc2dial_2116"}
{"topic_shift": false, "utterance": "Can other family members be eligible? for Survivors benefits", "session_id": "doc2dial_576"}
{"topic_shift": true, "utterance": "Do you want to choose another family member?", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "Do you want to choose a stepchild, grandchild, grandchild, or foster child?", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "yes adoptive son", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "ok and your father is over 62 years old?", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "his parents cannot be chosen", "session_id": "doc2dial_576"}
{"topic_shift": true, "utterance": "and in the case of those who already receive retirement benefits. how do they do", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "You can only apply for benefits as a widower or widower if the retirement benefit you receive is less than the benefits you would receive as a survivor.", "session_id": "doc2dial_576"}
{"topic_shift": true, "utterance": "What benefit applies to the worker's family?", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "Benefits can be paid to the worker's children and the surviving spouse who cares for the children, even if the worker does not have the required amount of credits", "session_id": "doc2dial_576"}
{"topic_shift": false, "utterance": "Hi, I'd like to know what requirements I must meet to qualify for federal student aid.", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "We need to review the basic eligibility criteria.", "session_id": "doc2dial_3208"}
{"topic_shift": true, "utterance": "What requirements must I meet to remain eligible?", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "among the requirements is to maintain satisfactory academic progress in the university or vocational school", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "What things should I avoid when I sign the certification statement?", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "you don't owe money on a federal student scholarship,", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "How can I show that I am qualified?", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "Do you have a high school diploma or a recognized equivalent such as a General Educational Development GED certificate?", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "have you completed a secondary education?", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "then you may qualify for a college or career education", "session_id": "doc2dial_3208"}
{"topic_shift": true, "utterance": "and should I register for the selective service?", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "Most male students must register with the Selective Service to receive federal student aid. You must register if you are a man and you are not currently on active duty in the United States Armed Forces.", "session_id": "doc2dial_3208"}
{"topic_shift": false, "utterance": "I need a replacement card for a child", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "IIf for a noncitizne child you can replace for free if it is lost or stolen", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "What if my chld does not have permission to work but needs a card for other reasons?", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "My child does not have premission to work", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "see \" If your child does not have permission to work \" for further information .s", "session_id": "doc2dial_210"}
{"topic_shift": true, "utterance": "Does my child have to have a current DHS document?", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "yes social security will ask to see your childs current DHS document", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "How do I show evidence of employment?", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "Yes we need evidence such as recent pay slip or a leeter from employer and your supervisor must sign and date the letter", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "How do I prove my childs U.S. immigration status?", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "We accept documents such as a lawful permanent resident card or an employment authorization document", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "What if my child is a J-1 or J-2 exchange visitor", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "We must see your childs 1-20 certificate of eligibility for nonimmigrant student status", "session_id": "doc2dial_210"}
{"topic_shift": false, "utterance": "Hi there. I'm about to be a TNC driver, but i don't even know what that means, can you help me?", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "No problem. TNC stands for transportation network company, a term defined in a recently enacted part of the State Vehicle & Traffic Law. In other words, a TNC is a \"rideshare company\" licensed by DMV to use a digital network to connect passengers to TNC drivers for prearranged trips.", "session_id": "doc2dial_2670"}
{"topic_shift": true, "utterance": "To do that, I guess i need permission from you, isn't?", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "No. DMV does not have nothing to do with your clearence for being a TNC, but it could be something required by a TNC Company.", "session_id": "doc2dial_2670"}
{"topic_shift": true, "utterance": "Umm, o.k. So, i guess you don't know the insurance requirements for a TNC driver, right?", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "That's something for the TNC company. They have to make sure their drivers understand and effectively have the proper insurance.", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "You're going to be a TNC driver right?", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "Yes, That's right, that's why i wanted to know about this.", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "Then you should contact the TNC company you are interested to work with so they can give you more details.", "session_id": "doc2dial_2670"}
{"topic_shift": true, "utterance": "Yeah, i already thought about doing that. I can use any vehicle to do that right? i mean, like a truck or something?", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "Sorry, but no. TNC rules forbid use of taxis, delivery vehicles, limousines or licensed for-hire vehicles from being used as a TNC vehicle.", "session_id": "doc2dial_2670"}
{"topic_shift": true, "utterance": "Oh, that's a boomer. And i suppose that applies to pick up random passengers too, right?", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "You guessed right. Unless you're separately authorized by the NYC Taxi&Limousine Commission.", "session_id": "doc2dial_2670"}
{"topic_shift": false, "utterance": "you can tell me what happens after I request a review on a fiduciary claim", "session_id": "doc2dial_1379"}
{"topic_shift": true, "utterance": "Okay, we can help you find out what happens after you request a decision review", "session_id": "doc2dial_1379"}
{"topic_shift": false, "utterance": "Has the VA scheduled an exam for you?", "session_id": "doc2dial_1379"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1379"}
{"topic_shift": true, "utterance": "can you tell me more about the supplemental claim?", "session_id": "doc2dial_1379"}
{"topic_shift": false, "utterance": "You can file a Supplemental Claim if you disagree with a Board's decision and have new and relevant evidence that supports your case", "session_id": "doc2dial_1379"}
{"topic_shift": true, "utterance": "do you have info on getting a review from a senior reviewer?", "session_id": "doc2dial_1379"}
{"topic_shift": false, "utterance": "A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error.", "session_id": "doc2dial_1379"}
{"topic_shift": false, "utterance": "is that the higher level review I heard about or is that different?", "session_id": "doc2dial_1379"}
{"topic_shift": false, "utterance": "Yes, in a Higher-Level Review you are asking for another review of the same evidence, and a senior reviewer will take another look at your case.", "session_id": "doc2dial_1379"}
{"topic_shift": true, "utterance": "can I get more help as I go through this process?", "session_id": "doc2dial_1379"}
{"topic_shift": false, "utterance": "Yes, you can get someone to help you, a Veterans Service Organization or VA-accredited attorney or agent can help you request a decision review.", "session_id": "doc2dial_1379"}
{"topic_shift": false, "utterance": "Are other people allowed to access my social security account?", "session_id": "doc2dial_3546"}
{"topic_shift": true, "utterance": "No, you are the only person who can create and access your social security account.", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "Are you asking this to see if your account is protected or because you want to allow someone else to access your account?", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "Yes, I just wanted to make sure that my account was secure.", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "Yes, we will only allow you exclusive use of your account.", "session_id": "doc2dial_3546"}
{"topic_shift": true, "utterance": "What will I be asked to do to create a social security account?", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "You will be asked to provide personal information that only you would know to verify your identity. You will also be asked to create and username and password to access your account.", "session_id": "doc2dial_3546"}
{"topic_shift": true, "utterance": "Is there more information concerning security freezes and fraud alerts?", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "Yes, for more information read the Federal Trade Commission's Credit Freeze FAQs.", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "Can I still open my social security account if I have a fraud alert on my credit report?", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "Yes, you can have it temporarily lifted to access your account by contacting our Identity Services Provider.", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "Do I have to do this online or can I do it another way?", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "You can visit your local social security office to open an account in person.", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "On what subject is your FAQs section on?", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "The FAQs section makes reference to security freezes and fraud alerts.", "session_id": "doc2dial_3546"}
{"topic_shift": false, "utterance": "I'm looking to apply for the Direct PLUS Loan and would like some information please.", "session_id": "doc2dial_2880"}
{"topic_shift": true, "utterance": "Are you a Graduate or Professional Student?", "session_id": "doc2dial_2880"}
{"topic_shift": false, "utterance": "No, not yet but I'm planning ahead a bit.", "session_id": "doc2dial_2880"}
{"topic_shift": true, "utterance": "Are you seeking supplemental information about the aid on offer?", "session_id": "doc2dial_2880"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2880"}
{"topic_shift": true, "utterance": "My application process has been stalled, why is this?", "session_id": "doc2dial_2880"}
{"topic_shift": false, "utterance": "It might be because of the following: If you have placed a security freeze on your credit file, you must lift or remove the freeze at each credit bureau before you continue. Your application will not be processed if you have a security freeze. .", "session_id": "doc2dial_2880"}
{"topic_shift": false, "utterance": "I find myself needing more information, is that possible?", "session_id": "doc2dial_2880"}
{"topic_shift": false, "utterance": "We can provide you with supplemental information in connection with your application for a Federal Direct PLUS Loan  through the William D. Ford Federal Direct Loan Direct Loan Program.", "session_id": "doc2dial_2880"}
{"topic_shift": false, "utterance": "What do I have to do in order to apply for a Direct PLUS Loan?", "session_id": "doc2dial_2880"}
{"topic_shift": false, "utterance": "You must first complete a Direct PLUS Loan Master Promissory Note Direct PLUS Loan MPN, which explains all of the terms and conditions of Direct PLUS Loans.", "session_id": "doc2dial_2880"}
{"topic_shift": false, "utterance": "Hi, I need to Plan the benefits.", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Several families of yours Social Security can provide benefits.", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Sure when you retire.", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Where can I find more information?", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Also if you are disabled.", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "what else do I need to know?", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Also when you die.", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Where can I find more information?", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Benefits go to you, your spouse, and other eligible family members", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "How to know if you qualify?", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "Use our planners to help you better understand your Social Security protection, among other things.", "session_id": "doc2dial_238"}
{"topic_shift": false, "utterance": "I need help changing my address you have for me on record", "session_id": "doc2dial_2658"}
{"topic_shift": true, "utterance": "Is this for updating the address on your license, permit, non-driver ID or vehicle records ?", "session_id": "doc2dial_2658"}
{"topic_shift": false, "utterance": "yes, I want to know how to do it", "session_id": "doc2dial_2658"}
{"topic_shift": false, "utterance": "Did you move recently?", "session_id": "doc2dial_2658"}
{"topic_shift": false, "utterance": "no, but I asked for a new ID and I haven't gotten it yet and can't log in to make changes", "session_id": "doc2dial_2658"}
{"topic_shift": true, "utterance": "so what do I do if I don't know my ID number and I can't change my info online?", "session_id": "doc2dial_2658"}
{"topic_shift": false, "utterance": "You will need to wait for your ID to arrive before you can create a MyDMV account.  You can still change your address by mail.", "session_id": "doc2dial_2658"}
{"topic_shift": true, "utterance": "so I can't do anything until I get my ID then I have to wait again to make changes and wait yet again for a newer ID? sounds like too much to do for a simple thing", "session_id": "doc2dial_2658"}
{"topic_shift": false, "utterance": "You do not need to order new DMV documents with your new address, so you just have to wait for the ID that is already on the way.", "session_id": "doc2dial_2658"}
{"topic_shift": true, "utterance": "what else can I use to change my address online?", "session_id": "doc2dial_2658"}
{"topic_shift": false, "utterance": "To change the address on your non-driver ID, you will need the ID number and document number from your most recently issued New York State non-driver ID.", "session_id": "doc2dial_2658"}
{"topic_shift": false, "utterance": "Hello I need information about How to Apply for a VA Home Loan Eligibility Certificate", "session_id": "doc2dial_1351"}
{"topic_shift": false, "utterance": "of course, Learn how to apply for a VA Mortgage Loan COE Eligibility Certificate. This is the first step in obtaining a direct or VA-backed mortgage loan. Confirm to your lender that you qualify for the VA home loan benefit.", "session_id": "doc2dial_1351"}
{"topic_shift": false, "utterance": "And do I have to have personal references to qualify for this benefit?", "session_id": "doc2dial_1351"}
{"topic_shift": false, "utterance": "you only need to have confirmation from your lender that you qualify for the VA home loan benefit.", "session_id": "doc2dial_1351"}
{"topic_shift": true, "utterance": "and how do i apply?", "session_id": "doc2dial_1351"}
{"topic_shift": true, "utterance": "have you ever tried to apply\u00a0 Through our LGY web system?", "session_id": "doc2dial_1351"}
{"topic_shift": false, "utterance": "if I once tried", "session_id": "doc2dial_1351"}
{"topic_shift": false, "utterance": "In some cases, you can obtain your COE through your lender using our LGY Web system. Ask your lender about this option.", "session_id": "doc2dial_1351"}
{"topic_shift": true, "utterance": "And what steps should I take to obtain a direct or VA-backed mortgage loan?", "session_id": "doc2dial_1351"}
{"topic_shift": false, "utterance": "First, applying for your COE is only part of the process for getting a direct or VA-backed mortgage loan. Your next steps will depend on the type of loan you want and your lender. For most loans, the lender will be a private bank or mortgage company.", "session_id": "doc2dial_1351"}
{"topic_shift": true, "utterance": "What do I need If I was a member removed from the Reserves and I was never activated?", "session_id": "doc2dial_1351"}
{"topic_shift": false, "utterance": "simple you will only need:\u00a0\u00a0\u00a0\u00a0\u00a0 A copy of your last annual retirement points, and Proof of your honorable service", "session_id": "doc2dial_1351"}
{"topic_shift": false, "utterance": "I want to know if I am eligible to use the VA Appointments tools.", "session_id": "doc2dial_1437"}
{"topic_shift": true, "utterance": "To use those tools, you need to meet some requirements.", "session_id": "doc2dial_1437"}
{"topic_shift": false, "utterance": "What kind of requirements?", "session_id": "doc2dial_1437"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1437"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_1437"}
{"topic_shift": false, "utterance": "In that case you can't use thse tools,.", "session_id": "doc2dial_1437"}
{"topic_shift": true, "utterance": "How can I schedule appointments through VA Secure Messaging?", "session_id": "doc2dial_1437"}
{"topic_shift": false, "utterance": "Are you using Secure Messaging with your VA health care team?", "session_id": "doc2dial_1437"}
{"topic_shift": false, "utterance": "No, I don't", "session_id": "doc2dial_1437"}
{"topic_shift": true, "utterance": "How can I know if my VA health facility uses online scheduling?", "session_id": "doc2dial_1437"}
{"topic_shift": false, "utterance": "Check our list of VA facilities that are currently using the online scheduling tool.", "session_id": "doc2dial_1437"}
{"topic_shift": false, "utterance": "What documents do I need to obtain a corrected card for my child?", "session_id": "doc2dial_16"}
{"topic_shift": true, "utterance": "The documents you need will depend on whether or not your child is a U.S. citizen.", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "Have you established your child's U.S. citizenship with us?", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "No, I have not.", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "I don't have an identity document for my child with his prior name on it. What can I do?", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "An unexpired identity document with your child's new name can be accepted as long as we can establish his/her identity in our records.", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "What about an expired document with his prior name?", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "Yes, an expired document with your child's prior name can be accepted.", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "Do I need anything else to prove his identity?", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "Yes, other documents will be needed for proof of identity.", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "But, I have the identity document with his name on it. Why do I need other documents?", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "We need to establish your child's identity in our records.", "session_id": "doc2dial_16"}
{"topic_shift": false, "utterance": "Hi there. I would like some information related to the fact that my loan is placed with a collection agency.", "session_id": "doc2dial_3220"}
{"topic_shift": true, "utterance": "Sure. But, we need to ask, is your loan on default?", "session_id": "doc2dial_3220"}
{"topic_shift": false, "utterance": "No, not at all.", "session_id": "doc2dial_3220"}
{"topic_shift": true, "utterance": "Thanks. My main problem is that I got a email saying that I was getting extra fees to get my student loan out of default, and I want to know, what can I do about it?", "session_id": "doc2dial_3220"}
{"topic_shift": false, "utterance": "In that case, you need to contact the default resolution group to be sure of this information.", "session_id": "doc2dial_3220"}
{"topic_shift": false, "utterance": "Even if this says that is to get my loan out of default?", "session_id": "doc2dial_3220"}
{"topic_shift": false, "utterance": "Yes, yes, the best thing you can do is contact the default resolution group directly.", "session_id": "doc2dial_3220"}
{"topic_shift": false, "utterance": "SOme of the parts of the email said stuff like I had to pay something about some subscription, is this normal?", "session_id": "doc2dial_3220"}
{"topic_shift": false, "utterance": "No, that's not normal or legal. If any company ask you something like that you should walk away.", "session_id": "doc2dial_3220"}
{"topic_shift": true, "utterance": "I see... But I have heard about some collection agencies, but I don't know how to get in contact with them, what can I do?", "session_id": "doc2dial_3220"}
{"topic_shift": false, "utterance": "Just review the collection agency contact information below, there you should find that information.", "session_id": "doc2dial_3220"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information related to economic aid for college students.", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "Great. Well, yes, it is possible to get aids for your college studies, for tuition and maximize your college savings.", "session_id": "doc2dial_3234"}
{"topic_shift": true, "utterance": "This tuition programs, do you bring help about it?", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "Yes, you can always ask to the financial aid office or admissions staff about this topic.", "session_id": "doc2dial_3234"}
{"topic_shift": true, "utterance": "There are any kind of tax help for college students?", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "Yes,  there are tax credits, which can help you to get access to tuitions, books, supplies and equipment for college or career school, this also will help you to reduce the amount of your income taxes.", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "Have you ever filled a tax return form? This may help you.", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "No, I haven't, but I'll have it present in the future.", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "Alright, thanks. But how much money this help brings for students?", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "The lifetime learning credit allows you to claim up to $2,000 per student per year for any kind of education and the equipment you may need.", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "This is the only amount of money that students receive?", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "The american opportunity credit allow you to claim up to $2,500 per student for the first year of your four years of school.", "session_id": "doc2dial_3234"}
{"topic_shift": false, "utterance": "Is there top-up tuition assistance available?", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Is your college tuition cost more than what is covered by the Tuition Assistance program?", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Yes, my college tuition cost more than what is covered under TA.", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Did you know that you can get more money to help pay for school through the TA top-Up program.", "session_id": "doc2dial_1423"}
{"topic_shift": true, "utterance": "Who is covered under the TA Top-Up program?", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Only veterans are covered under the TA Top-Up program.", "session_id": "doc2dial_1423"}
{"topic_shift": true, "utterance": "What must be true to be eligible for tuition assistance?", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Do you qualify for Montgomery GI Bill Duty MGIB-AD or Post-9/11 GI Bill benefits?", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Yes, I qualify for the Montgomery GI Bill Active or Post-9/11 GI Bill benefits.", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Are the cost of the course and fees more than Tuition Assistance covers?", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Yes, the costs are more than TA will cover.", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Then you can get tuition assistance if you are approved since you meet both criteria of qualifying for MGIB-AD and the costs is more than TA will cover.", "session_id": "doc2dial_1423"}
{"topic_shift": false, "utterance": "Hello. I'm a veteran and I was asking myself if there is anyway you can help me to get rated after go under surgery?", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "O.k.. We need to ask you first, are you recovering from surgery or a disability related to your military service that makes you unable to move?", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "I haven't yet go under surgery, but I will, and I'll need some time for rest, so I won't be able to move in a while.", "session_id": "doc2dial_1345"}
{"topic_shift": true, "utterance": "Thank you. I be able to receive any kind of benefit?", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "You'll be able to get a disability benefits if you have had surgery or received other treatment at a veterans hospital, approved hospital or outpatient center for a disability related to your military service.", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "Alright. Yes, my surgery is related to a injury  I had during my time on service. So can I apply?", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "In that case, you are going to need that the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability.", "session_id": "doc2dial_1345"}
{"topic_shift": true, "utterance": "I see. For this type of cases, what kind of benefits will I get?", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "For this, during your recovery, you will get all the health care you need and a compensation payments.", "session_id": "doc2dial_1345"}
{"topic_shift": true, "utterance": "In case I can not move for my injury, would I still receive the benefit?", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "You still have access to the benefit as long as you had one or more joints immobilized by a cast.", "session_id": "doc2dial_1345"}
{"topic_shift": true, "utterance": "This will give a full compensation?", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "Yes, if you have this kind of immobilizing disability, you may be able to get a temporary 100% disability rating, along with the disability compensation and benefits.", "session_id": "doc2dial_1345"}
{"topic_shift": false, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "session_id": "doc2dial_3552"}
{"topic_shift": true, "utterance": "Do you have a security freeze or fraud alert on your credit report?", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "ok great!  you can still open a my Social Security account by temporarily lifting it", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "can I still open a social security account?", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "If you have a security freeze , fraud alert , or both on your credit report ,you can still open a my Social Security account by temporarily lifting it", "session_id": "doc2dial_3552"}
{"topic_shift": true, "utterance": "Will I be asked for identitiy?", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "you will be asked to Create a username and password you ll use to access your online account .", "session_id": "doc2dial_3552"}
{"topic_shift": true, "utterance": "can i get more informarion on it?", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "yes read the Federal Trade Commission s Credit Freeze FAQs", "session_id": "doc2dial_3552"}
{"topic_shift": true, "utterance": "what personal information will I need to provide?", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "you ll be askedto  Verify your identity by providing personal information about yourself and answering questions thatonly you are likely to know .", "session_id": "doc2dial_3552"}
{"topic_shift": true, "utterance": "Do I have to do it online?", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "no  you can visit your local Social Security office to open an account in person", "session_id": "doc2dial_3552"}
{"topic_shift": false, "utterance": "Hi could you please tell me if a criminal conviction affects the eligibility for federal student aid?", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "Yes students with criminal convictions have limited eligibility for federal student aid. Before applying make sure you understand your status and don't assume you can't get aid.", "session_id": "doc2dial_2894"}
{"topic_shift": true, "utterance": "What if the conviction is drug related does this affect my ability to get aid?", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "Yes this can affect your eligibility. When you complete the FAFSA form you will be asked whether you had a drug conviction for an offense that occurred while you were receiving federal student aid.", "session_id": "doc2dial_2894"}
{"topic_shift": true, "utterance": "Can you please tell me what other convictions can affect my eligibility for aid?", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "You cannot receive a Federal Pell Grant if you have been convicted of a forcible or non forcible sexual offense, and you are subject to an involuntary civil commitment upon completion of a period of incarceration for the said offense.", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "I have a conviction but am not sure if it falls under the conditions you described.", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "If your conviction is as I stated you will not be able to receive a Federal Pell Grant.", "session_id": "doc2dial_2894"}
{"topic_shift": true, "utterance": "If I have a previous drug conviction how can I regain eligibility for federal student aid?", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "If you have had a drug conviction you can regain eligibility early by successfully completing an approved drug rehabilitation program or by passing two unannounced drug tests administered by an approved drug rehabilitation program.", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "I regained eligibility during my award year, what should I do now?", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "You should notify your financial aid office immediately so  you can get any aid you are eligible for.", "session_id": "doc2dial_2894"}
{"topic_shift": false, "utterance": "Am I able to apply for special claims?", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Do you have a disability that isn't listed on this site as being linked to military service?", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "No, I have a disability that is listed.", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Are you a Veteran with a disability we've concluded is the result of an illness or injury caused or made worse by your active - duty service called a service - connected disability?", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "No, it hasn't been officially verified yet by anyone.", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Do you provide temporary disability payments or benefits?", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Yes, if you've recovered from surgery or an immobilizing disability that's left you unable to move, you may qualify for temporary disability benefits.", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Are the payments only temporary?", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Correct, the payments are temporary.", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "If my service-connected disability prevents from driving, can I get money to help get special equipment for my vehicle?", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Yes, you may qualify to get money to help buy a specially equipped vehicle.", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Is my child eligible for any benefits?", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Yes, if your child has Birth defects linked to Agent Orange If you were exposed to specific chemicals while serving in Vietnam, Thailand, or the Korean Demilitarized Zone, and your child has spina bifida or other birth defects, your child may be eligible for disability benefits.", "session_id": "doc2dial_1392"}
{"topic_shift": false, "utterance": "Can I request a reconsideration online?", "session_id": "doc2dial_3585"}
{"topic_shift": true, "utterance": "Was  your disability claim was recently denied for medical reasons?", "session_id": "doc2dial_3585"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3585"}
{"topic_shift": false, "utterance": "yes you can request an appeal online", "session_id": "doc2dial_3585"}
{"topic_shift": true, "utterance": "where can I learn more about this process?", "session_id": "doc2dial_3585"}
{"topic_shift": false, "utterance": "Please read  visit Federal Court Review Process", "session_id": "doc2dial_3585"}
{"topic_shift": true, "utterance": "What if I disagree with the determination that was made?", "session_id": "doc2dial_3585"}
{"topic_shift": false, "utterance": "You may request a hearing online", "session_id": "doc2dial_3585"}
{"topic_shift": true, "utterance": "What if I nead to request a hearing for a non medical determination online?", "session_id": "doc2dial_3585"}
{"topic_shift": false, "utterance": "For a reason that is not disability related for example : income , resources , overpayments , living arrangements , you can request a non - medical hearing online", "session_id": "doc2dial_3585"}
{"topic_shift": true, "utterance": "How do I check the status of my hearing?", "session_id": "doc2dial_3585"}
{"topic_shift": false, "utterance": "A my Social Security account is an easy , convenient , and secure way to do business with us", "session_id": "doc2dial_3585"}
{"topic_shift": false, "utterance": "Can you tell me about college and career school costs?", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "Yes, we can help you with learning about college costs and give you tips to lower costs when you go to school.", "session_id": "doc2dial_2843"}
{"topic_shift": true, "utterance": "What tools are I use?", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "You can use our college search tool and College Navigator to help you.", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "When will colleges and career schools offer discounts on tuition?", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "Did one your parents go to a college you are applying to?.", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "Yes, one of my parents are an alumnus or alumna of the college I am applying at.", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "Then there is a possibility that you will get a discount at that college.", "session_id": "doc2dial_2843"}
{"topic_shift": true, "utterance": "Is there a way to compare the costs of colleges?", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "You can find info about whether the cost of a college is low, medium, or high by using the College Scorecard.", "session_id": "doc2dial_2843"}
{"topic_shift": true, "utterance": "What are the costs of college?", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "College costs include more than tuition and room and board.", "session_id": "doc2dial_2843"}
{"topic_shift": false, "utterance": "I would like to learn about Medicare benefits.", "session_id": "doc2dial_589"}
{"topic_shift": true, "utterance": "Are you looking to apply online?", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "I'm not sure.", "session_id": "doc2dial_589"}
{"topic_shift": true, "utterance": "Did you receive your new Medicare card?", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "I am looking through my mail for it.", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "Did you know that we sent new cards to help with identity protection?", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "I did not realize that.", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "Did you receive your card?", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "Yes, I just found it in my mail.", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "If you need to make any corrections, like to your mailing address, you can do so online.", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "Why do I have a new Medicare number?", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "Your new Medicare Number is now different from your social security number.", "session_id": "doc2dial_589"}
{"topic_shift": false, "utterance": "you can tell me who can get survivors benefits when someone dies", "session_id": "doc2dial_3591"}
{"topic_shift": true, "utterance": "So you want to know which family members may be eligible?", "session_id": "doc2dial_3591"}
{"topic_shift": false, "utterance": "yes I know about wives but what about the kids or grandkids?", "session_id": "doc2dial_3591"}
{"topic_shift": false, "utterance": "Is the person a stepchild, grandchild, step grandchild, or adopted child?", "session_id": "doc2dial_3591"}
{"topic_shift": false, "utterance": "no I don't think so", "session_id": "doc2dial_3591"}
{"topic_shift": false, "utterance": "They are not eligible for survivors benefits", "session_id": "doc2dial_3591"}
{"topic_shift": true, "utterance": "can someone get retirement and survivors benefits at the same time?", "session_id": "doc2dial_3591"}
{"topic_shift": false, "utterance": "They can apply for retirement or survivors benefits now and switch to the other higher benefit at a later date", "session_id": "doc2dial_3591"}
{"topic_shift": true, "utterance": "when can a widow get her own benefits that she earned through work?", "session_id": "doc2dial_3591"}
{"topic_shift": false, "utterance": "They can switch to their own retirement benefit as early as age 62. This assumes you are eligible for retirement benefits and your retirement rate is higher than your rate as a widow", "session_id": "doc2dial_3591"}
{"topic_shift": true, "utterance": "can the widow get monthly benefits if she is caring for the dead guy's daughter?", "session_id": "doc2dial_3591"}
{"topic_shift": false, "utterance": "A widow any age who is caring for the deceased's child who is under age 16 or disabled and receiving benefits on their record  can be eligible under certain circumstances.", "session_id": "doc2dial_3591"}
{"topic_shift": false, "utterance": "You can help me by telling me all you know about FAFSA completion.", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "Of course. Are you aware that the cost of college continues to increase?", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "No, but I haven't really kept myself up to date with that.", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "Are you aware that many factors are involved in the decision to attend college?", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "Yes, it's quite intimidating sometimes.", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "Then you should also know that a strong correlation exists between FAFSA completion and college enrollment.", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "Yes, I've read that there were surveys about that.", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "That's correct. Previously, high schools relied on self-reported surveys to estimate their FAFSA completion rate, and that data can be inaccurate.", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "What if I have some concerns regarding my high school because of the data?", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "We've recently updated our FAQ and Data Details pages reflecting recent changes and trending questions, including why we recently changed the definition of a senior, why some schools are not listed on the FAFSA, and common errors or misconceptions when analyzing the data.", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "And what is done against inaccurate data?", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "Federal Student Aid is providing high schools with current data about their FAFSA submissions and completions so that high schools can track their progress and help to ensure that their students complete a FAFSA.", "session_id": "doc2dial_2857"}
{"topic_shift": false, "utterance": "Hi there. I have problems with a review of my claim, What can I do now?", "session_id": "doc2dial_1386"}
{"topic_shift": true, "utterance": "Do you know how to make a higher-level request?", "session_id": "doc2dial_1386"}
{"topic_shift": false, "utterance": "No, I don't know how to do it.", "session_id": "doc2dial_1386"}
{"topic_shift": true, "utterance": "Do you know which forms use?", "session_id": "doc2dial_1386"}
{"topic_shift": false, "utterance": "No, I don't know. I need more information about it.", "session_id": "doc2dial_1386"}
{"topic_shift": true, "utterance": "I have a list of issues appointed to help into my request there is any way to show them?", "session_id": "doc2dial_1386"}
{"topic_shift": false, "utterance": "Yes, you can include all or some of the issues VA has made.", "session_id": "doc2dial_1386"}
{"topic_shift": false, "utterance": "What happens if I got new or more evidence?", "session_id": "doc2dial_1386"}
{"topic_shift": false, "utterance": "If you got new information, you can select for another review option.", "session_id": "doc2dial_1386"}
{"topic_shift": true, "utterance": "I'll be able to select the benefits I would like to during the review?", "session_id": "doc2dial_1386"}
{"topic_shift": false, "utterance": "Yes, you can. The most common benefit type is compensation. You need to know you can't select multiple benefits types.", "session_id": "doc2dial_1386"}
{"topic_shift": false, "utterance": "how to apply for income-based student loan repayment", "session_id": "doc2dial_2818"}
{"topic_shift": true, "utterance": "Are you currently on an income-based plan and want to apply?", "session_id": "doc2dial_2818"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2818"}
{"topic_shift": false, "utterance": "You can apply for an income - driven repayment plan that limits your payments to a percentage of your income", "session_id": "doc2dial_2818"}
{"topic_shift": true, "utterance": "what can you tell me about Returning IDR Applicants", "session_id": "doc2dial_2818"}
{"topic_shift": true, "utterance": "Presento una recertificaci\u00f3n anual de sus ingresos", "session_id": "doc2dial_2818"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2818"}
{"topic_shift": true, "utterance": "you want to Recalculate your monthly payment", "session_id": "doc2dial_2818"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2818"}
{"topic_shift": true, "utterance": "want to change your current plan to a new one", "session_id": "doc2dial_2818"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2818"}
{"topic_shift": false, "utterance": "Good day, sir. I've served my country in Vietnam, that I did. During my service I came into contact with that accursed agent orange. Nasty stuff. Now I'm concerned that this exposure damaged my health.", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "You're correct. The U.S. military used Agent Orange to clear plants and trees during the Vietnam War.", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "Yes, I know. I've been there. Didn't I already mention that I served in Vietnam?", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "Then you may have had contact with this herbicide. We refer to this as having a presumption of contact. Here you can find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange.", "session_id": "doc2dial_1487"}
{"topic_shift": true, "utterance": "Tell me then, which conditions do I need to meet to get disability benefits from VA?", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "Do you have an illness that you believe is caused by Agent Orange, called a presumptive disease?", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "Yes, I do. That's why I'm here.", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "In that case you may be able to get disability benefits.", "session_id": "doc2dial_1487"}
{"topic_shift": true, "utterance": "So if I had contact with agent orange, I should qualify for the benefit, right?", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_1487"}
{"topic_shift": true, "utterance": "Where can I find more information about that?", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "You can, for example, review the Veterans compensation benefits rate tables.", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "Do you think you may have had contact with Agent Orange or other herbicides while serving in the military then?", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "No, at least I hope not. But I can't tell you for sure, needs a proper examination.", "session_id": "doc2dial_1487"}
{"topic_shift": false, "utterance": "Should I apply for a scholarship? Do you have any advice about it?", "session_id": "doc2dial_3290"}
{"topic_shift": false, "utterance": "Yes, it's a good idea to apply for as many scholarships as you can since is free money for college or career school. You should start researching as soon as possible and meet deadlines so you can have higher chances of scholarship success.", "session_id": "doc2dial_3290"}
{"topic_shift": true, "utterance": "Would a scholarship affect my other student aid?", "session_id": "doc2dial_3290"}
{"topic_shift": false, "utterance": "Yes, it would because all of your student aid added together can't be more than your cost of attendance at your college or career school.", "session_id": "doc2dial_3290"}
{"topic_shift": false, "utterance": "Do you have any more questions about this?", "session_id": "doc2dial_3290"}
{"topic_shift": false, "utterance": "I think that's enough for now, thanks.", "session_id": "doc2dial_3290"}
{"topic_shift": true, "utterance": "Now, can you tell me how to get my scholarship money?", "session_id": "doc2dial_3290"}
{"topic_shift": false, "utterance": "It depends on the scholarship. The money may be sent directly to your college, where it will be applied to any tuition, fees, or other amounts you owe and then any leftover funds are given to you. Or it might be sent directly to you in a check.", "session_id": "doc2dial_3290"}
{"topic_shift": false, "utterance": "Have the scholarship provider informed you what to expect when they awarded you the scholarship?", "session_id": "doc2dial_3290"}
{"topic_shift": false, "utterance": "The didn't, I'll make sure to ask them. Thanks.", "session_id": "doc2dial_3290"}
{"topic_shift": false, "utterance": "I need help with student loan deferment", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "I can help you find out if a deferment is the best option for your situation", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "Would you like to know about an alternative if that is not for you?", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "not right now", "session_id": "doc2dial_2830"}
{"topic_shift": true, "utterance": "can you tell me if I can get deferment for economic reasons?", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "Would you like to see if you qualify for an Economic Hardship Deferment?", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "Are you receiving a means-tested benefit like welfare?", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "no I'm not", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "Do you work full-time but have earnings that are below 150% of the poverty guideline for your family size and state of residence?", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "no don't think so", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "Are you serving in the Peace Corps?", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "no , not serving in anything", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "I'm sorry but you do not qualify for an Economic Hardship Deferment.", "session_id": "doc2dial_2830"}
{"topic_shift": false, "utterance": "Can you help me with the retirement estimator?", "session_id": "doc2dial_288"}
{"topic_shift": true, "utterance": "Of course. Do you need help with how the retirement estimator works?", "session_id": "doc2dial_288"}
{"topic_shift": false, "utterance": "Yes, I have some questions about that.", "session_id": "doc2dial_288"}
{"topic_shift": true, "utterance": "Would you like to know who can use the retirement estimator?", "session_id": "doc2dial_288"}
{"topic_shift": false, "utterance": "No, that's not it.", "session_id": "doc2dial_288"}
{"topic_shift": true, "utterance": "Would you like to know how long you can stay on each page?", "session_id": "doc2dial_288"}
{"topic_shift": false, "utterance": "Actually, yes. That is one of the questions I have.", "session_id": "doc2dial_288"}
{"topic_shift": false, "utterance": "We do have security reasons for the time you can stay on each page. Would you like to hear more about that?", "session_id": "doc2dial_288"}
{"topic_shift": false, "utterance": "No, that's not what I was wondering about.", "session_id": "doc2dial_288"}
{"topic_shift": true, "utterance": "Can you tell me the conditions for using the Retirement Estimator?", "session_id": "doc2dial_288"}
{"topic_shift": false, "utterance": "Of course. You can use the Retirement Estimator, if you have enough Social Security credits at this time to qualify for benefits.", "session_id": "doc2dial_288"}
{"topic_shift": false, "utterance": "What are the loan types eligible for deferment?", "session_id": "doc2dial_2824"}
{"topic_shift": true, "utterance": "Those are Direct Loan, FFEL Program loan, and Perkins Loan borrowers.", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "Have you received a Perkins loan?", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "Then you can also be eligible for a deferment while you are working to fully pay your Perkins Loan.", "session_id": "doc2dial_2824"}
{"topic_shift": true, "utterance": "And about Parent PLUS borrower deferment?", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "parents who received a Direct PLUS Loan to help pay their child's education and whose child is enrolled at least half-time at an eligible college or career school, may qualify for this deferment.", "session_id": "doc2dial_2824"}
{"topic_shift": true, "utterance": "What could happen to my requested deferment if I stop paying my student loan?", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "if you stop paying your loan before you've been notified that your request for deferment has been granted then your deferment will not be approved and your loan will become delinquent and you may go into default.", "session_id": "doc2dial_2824"}
{"topic_shift": true, "utterance": "and what if I'm eligible for the deferment and rolled for at least half-time?", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "In most cases, your loan will automatically be placed into a deferment based on enrollment information reported by your school.", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "How will I know if my deferment is granted?", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "Your loan servicer will notify you when the deferment is granted.", "session_id": "doc2dial_2824"}
{"topic_shift": false, "utterance": "Hi there, I'm looking information of how many scholarships can I apply for.", "session_id": "doc2dial_3284"}
{"topic_shift": false, "utterance": "Sure, no problem. You can apply for as many as you want, but you need to have very present the how they work and have very present the deadlines.", "session_id": "doc2dial_3284"}
{"topic_shift": true, "utterance": "Ok, and how the money from the loans is send to me?", "session_id": "doc2dial_3284"}
{"topic_shift": false, "utterance": "That will depend of the scholarship you have, it can go to your school or directly to you. That's information you need to have clear.", "session_id": "doc2dial_3284"}
{"topic_shift": true, "utterance": "Oh, I see... That's cool. But how do I apply for scholarships?", "session_id": "doc2dial_3284"}
{"topic_shift": false, "utterance": "Each scholarship is different and has their own requirement. So you will have to go to the website of every scholarship to know which are the terms they ask.", "session_id": "doc2dial_3284"}
{"topic_shift": true, "utterance": "Alright, I get it. But if I have more questions during the process?", "session_id": "doc2dial_3284"}
{"topic_shift": false, "utterance": "You can always go to your financial aid office, to get a personal attention.", "session_id": "doc2dial_3284"}
{"topic_shift": true, "utterance": "I see. And can you tell me what kind of scholarships are available?", "session_id": "doc2dial_3284"}
{"topic_shift": false, "utterance": "They will depend, there some merit-based scholarships, which will depend on you earning or exceeding certain standards set by the scholarship", "session_id": "doc2dial_3284"}
{"topic_shift": false, "utterance": "Did you know there are also some scholarships for girls?", "session_id": "doc2dial_3284"}
{"topic_shift": false, "utterance": "That's great but that's not what I'm looking for.", "session_id": "doc2dial_3284"}
{"topic_shift": false, "utterance": "Hello there, I have a bunch of questions about the VR&E Self-Employment track.", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "Are you a service member or Veteran with a service-connected disability and an employment barrier who has the strong desire, skills, and drive to run a successful business?", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "What if I was?", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "Then you may be interested in the Vocational Rehabilitation and Employment VR&E Self-Employment track. We could help you find out if you can get help starting your own business.", "session_id": "doc2dial_1493"}
{"topic_shift": true, "utterance": "Well, actually that's what I was hoping. I wanted to start my own business, a small store back in my hometown and hoped that the VR&E Self-Employment track could help. Can you somehow support me?", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for these benefits if you're a service member or Veteran with a service-connected disability, and you meet all of the requirements.", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "So what are these requirements you were talking about?", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "Do you have an employment barrier or handicap?", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "Yes, I have a handicap.", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "Are you enrolled in VR&E?", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "No. I've been thinking about that, but I haven't enrolled in VR&E yet.", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "In that case you can't get help starting your own business through the VR&E Self-Employment track.", "session_id": "doc2dial_1493"}
{"topic_shift": false, "utterance": "Hello, I need information on amending my child's name on their Social Security Card.", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "Have you legally changed your child 's name due to adoption or a court order?", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "Neither, but he has now taken my current husband's name since our marriage.", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "Is your child currently empoyed?", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "No he is not but would like to work this coming summer.", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "It is required for you to inform us of your child 's name change otherwise there might be future consequences.", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "What consequences?", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "The following might occur:A delay in your tax refund or your child 's refundIt might prevent your child 's wages from being posted correctly on their Social Security record which could lower the total of your child 's future Social Security benefits", "session_id": "doc2dial_59"}
{"topic_shift": true, "utterance": "I recently moved and have misplaced his old papers, is that a problem?", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "An unexpired identity document in your child 's new name may be accepted, as long as we can properly establish your his identity in our records.", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "I don't have much in the way of official identity card for him, will a Walmart employee card work?", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "Yes, as long as the document submitted is current and not expired and show his name, date of birth or age and preferably a recent photograph of him.", "session_id": "doc2dial_59"}
{"topic_shift": false, "utterance": "I want to know how to get VA clothing benefits", "session_id": "doc2dial_1478"}
{"topic_shift": true, "utterance": "You will need to file a claim for disability compensation . We can help you find out how to file a claim for disability compensation.", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "Did you file a disability claim?", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "What are the requirements to get this benefit?", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "Do you have more than one prosthetic or orthopedic device ?", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "no I don't", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "Do you have more than one skin medicine?", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "Does your device or skin medicine affect more than one type of clothing ?", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "No it doesn't", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "Your situation does not meet the requirements for this benefit", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "What would I need if I were to meet the requirements?", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "You would still have to file a claim for disability compensation", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "Would you like to know more about the yearly payment benefit?", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "yes please", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "You would need to qualify by August 1 of that year to get a yearly payment.  You may be able to get more than one payment if you meet at least one of the requirements we talked about.", "session_id": "doc2dial_1478"}
{"topic_shift": false, "utterance": "how do I begin", "session_id": "doc2dial_511"}
{"topic_shift": true, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "Do they go by year of birth?", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "you may start receiving benefits as early as age 62 or as late as age 70", "session_id": "doc2dial_511"}
{"topic_shift": true, "utterance": "what are the pros of it?", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "The advantage is that you collect benefits for a longer period of time", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "Can I delay them until after retirement?", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "if you delay your benefits until after full retirement age , you may be eligible for delayed retirement credits that would increase your monthly benefit ;", "session_id": "doc2dial_511"}
{"topic_shift": true, "utterance": "what is normal retirement age?", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "you may start receiving benefits as early as age 62 or as late as age 70", "session_id": "doc2dial_511"}
{"topic_shift": true, "utterance": "Can I be eligible for delayed benefits?", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "you may be eligible for delayed retirement credits that would increase your monthly benefit", "session_id": "doc2dial_511"}
{"topic_shift": true, "utterance": "can the benefits start early?", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "your benefits are reduced a fraction of a percent for each month before your full retirement age", "session_id": "doc2dial_511"}
{"topic_shift": false, "utterance": "I need a TVB ticket", "session_id": "doc2dial_2171"}
{"topic_shift": true, "utterance": "Do you want to do that online?", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2171"}
{"topic_shift": true, "utterance": "Do you need additional information?", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2171"}
{"topic_shift": true, "utterance": "Do you want to print a substitute ticket?", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2171"}
{"topic_shift": true, "utterance": "Do you want to pick up a printed one at a TVB office?", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2171"}
{"topic_shift": true, "utterance": "Do you need more information on what to do if your traffic ticket is not available", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "If a traffic ticket is not available to print the transaction will give you instructions on what you can do", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "What if it's not available to print?", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "The transaction will give you instructions on what you can do. Read all messages in the transaction carefully. If the traffic ticket was not answerable to a Traffic Violations Bureau TVB", "session_id": "doc2dial_2171"}
{"topic_shift": false, "utterance": "Hello I need information about the changes from the 'Passenger' class to the 'Commercial' class in vehicles", "session_id": "doc2dial_2617"}
{"topic_shift": true, "utterance": "Do you want to know the information about Automobiles?", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "You can register a car in the 'Commercial' class if all the seats behind the driver are removed. Instead of the seats, you must install a permanent box or permanent shelf to transport the load.", "session_id": "doc2dial_2617"}
{"topic_shift": true, "utterance": "and how are the changes in vans?", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "You can register it in the 'Passenger' class if the truck has     at least one side window behind the driver, and     at least one seat or seat accessory set that is installed behind the driver", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "and these modifications are permanent?", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "These modifications must be permanent. If you use a van or light truck without the required modifications, then you must register it in the 'Commercial' registration class.", "session_id": "doc2dial_2617"}
{"topic_shift": true, "utterance": "and how are the modifications of the collection trucks made?", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "You can register a pickup in the 'Passenger' class if it meets certain conditions, depending on its empty weight.", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "If your pick-up truck has a curb weight of less than 6,001 lbs?", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "If your modified or unmodified pickup truck has a curb weight of less than 6,001 lbs. , you can register it in the 'Passenger' class if it meets the following conditions:   the truck doesn't have any commercial    the van is used exclusively for non-commercial purposes", "session_id": "doc2dial_2617"}
{"topic_shift": true, "utterance": "and these modifications are made under what regulation?", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "Part 106 of the DMV Regulations describes vehicles that are registered in the 'Commercial' class and in the passenger class. Part 106 also describes how some modifications you make to your vehicle may affect the correct registration class of your vehicle.", "session_id": "doc2dial_2617"}
{"topic_shift": false, "utterance": "Can my family receive my benefits as well?", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "Yes, your family can receive benefits when start receiving your own benefits. Are you receiving yours yet?", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "Yes, I am currently receiving disability benefits.", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "Then certain members of your family, such as spouses, may qualify for benefits on your record.", "session_id": "doc2dial_3509"}
{"topic_shift": true, "utterance": "Are there any publications concerning disability benefits?", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "Yes, these publications are titled \"Disability Benefits\", \"Benefits For Children\", and \"What You Need To Know When You Get Social Security Disability Benefits.\"", "session_id": "doc2dial_3509"}
{"topic_shift": true, "utterance": "Is there a maximum amount that a family member can receive in benefits?", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "Yes, there is a limit to how much each family can receive.", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "Is the sum of your benefits payable on your account greater than the family limit?", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "No, that is not correct.", "session_id": "doc2dial_3509"}
{"topic_shift": true, "utterance": "What information do my family members need in order to apply for benefits?", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "We will need their birth certificates and their social security numbers.", "session_id": "doc2dial_3509"}
{"topic_shift": false, "utterance": "How can I plan my retirement", "session_id": "doc2dial_277"}
{"topic_shift": true, "utterance": "When do you plan to start your benefits?", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "Not sure I know what the best age is", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "Well there are things to consider as there is no one best age for everyone", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "I am going to be 62", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "You shold make the decision about when to apply based on your individual and family circumstances", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "What is I am married and my spouse is empoyed?", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "You may be able to switch to their health insurance", "session_id": "doc2dial_277"}
{"topic_shift": true, "utterance": "What about if I file for medicare?", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "If you file for one benefit you will be effectively filing for all retirement or spousal benefits", "session_id": "doc2dial_277"}
{"topic_shift": true, "utterance": "What if my earning are high?", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "you may decide to wait until full retirement age to start you benefits", "session_id": "doc2dial_277"}
{"topic_shift": false, "utterance": "Hey, I have a few questions regarding vision-related restrictions when driving.", "session_id": "doc2dial_2603"}
{"topic_shift": true, "utterance": "Did your eye exam indicate that you must wear corrective lenses to pass the vision test?", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "Yes, like you said.", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "Then a \"B\" restriction will be placed on your driver license or learner permit.", "session_id": "doc2dial_2603"}
{"topic_shift": true, "utterance": "What if the vision test report I have was printed in 8/03?", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "In that case the form is valid for 6 months after the date of the eye test.", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "And if it is more recent? Like, let's say, from this year?", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "Then the vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.", "session_id": "doc2dial_2603"}
{"topic_shift": true, "utterance": "Ah, I understand now. Say, what if I do this test at a doctor who is working with the DMV instead?", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "Then you will not need to submit proof or take a vision test.", "session_id": "doc2dial_2603"}
{"topic_shift": true, "utterance": "Can you explain again what a test report from this year looks like?", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "Sure. The vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.", "session_id": "doc2dial_2603"}
{"topic_shift": true, "utterance": "Wait. What if I need a telescopic lens to pass a vision test?", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "In that case you must send a completed Eye Test Report for Medical Review Unit form MV-80L to DMV's Medical Review Unit MRU. A \"TELESCOPIC LENSES\" restriction will be placed on your driver license or learner permit.", "session_id": "doc2dial_2603"}
{"topic_shift": false, "utterance": "How do I calculate my benefits?", "session_id": "doc2dial_263"}
{"topic_shift": true, "utterance": "To estimate your future spouse 's , widow 's , or widower 's benefits under the GPO  you need two things :   The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security .", "session_id": "doc2dial_263"}
{"topic_shift": false, "utterance": "Is that all of the information I need?", "session_id": "doc2dial_263"}
{"topic_shift": false, "utterance": "you need two things :s   The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security The estimated monthly amount of your Social Security benefit as a spouse , widow , or widower before the effect of GPO", "session_id": "doc2dial_263"}
{"topic_shift": true, "utterance": "I do not have access to my spouses records, can you help?", "session_id": "doc2dial_263"}
{"topic_shift": false, "utterance": "please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing , call our TTY number at 1 - 800 - 325 - 0778  or contact your local Social Security office", "session_id": "doc2dial_263"}
{"topic_shift": true, "utterance": "IS anyone not eligible?", "session_id": "doc2dial_263"}
{"topic_shift": false, "utterance": "Some individuals are exempt from the offset", "session_id": "doc2dial_263"}
{"topic_shift": true, "utterance": "What is it based off of?", "session_id": "doc2dial_263"}
{"topic_shift": false, "utterance": "If you will be eligible for a Social Security retirement benefit based on your own earnings:r   As well as a higher benefit based on your spouse 's earnings ,  it will also affect your benefits as a spouse , widow , or widower .", "session_id": "doc2dial_263"}
{"topic_shift": true, "utterance": "What if i retire before retirement age?", "session_id": "doc2dial_263"}
{"topic_shift": false, "utterance": "please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing , call our TTY number at 1 - 800 - 325 - 0778 or contact your local Social Security office", "session_id": "doc2dial_263"}
{"topic_shift": true, "utterance": "What if I spouse gets benefits?", "session_id": "doc2dial_263"}
{"topic_shift": false, "utterance": "If your spouse already receives benefits ,ask them what their benefit would be if it started at their full or normal retirement age", "session_id": "doc2dial_263"}
{"topic_shift": false, "utterance": "How do i qualif?", "session_id": "doc2dial_505"}
{"topic_shift": true, "utterance": "Are you working?", "session_id": "doc2dial_505"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_505"}
{"topic_shift": true, "utterance": "I do have low vision though", "session_id": "doc2dial_505"}
{"topic_shift": false, "utterance": "Ok no problem, we can help with that.", "session_id": "doc2dial_505"}
{"topic_shift": false, "utterance": "Do I have to proof it or meet certain criteria", "session_id": "doc2dial_505"}
{"topic_shift": false, "utterance": "If you do not meet the legal definition of blindness ,  you may still qualify for disability benefits if your vision problems alone or combined with other health problems prevent you from working", "session_id": "doc2dial_505"}
{"topic_shift": true, "utterance": "can I do other type of work?", "session_id": "doc2dial_505"}
{"topic_shift": false, "utterance": "If you can t do the work you did in the past , we look to see if there is other work you could do despite your impairment", "session_id": "doc2dial_505"}
{"topic_shift": true, "utterance": "are there any other stipulations?", "session_id": "doc2dial_505"}
{"topic_shift": false, "utterance": "there are some situations you may not know about  If You 're Blind Or Have Low Vision - How We Can Help If You Are The Worker 's Widow Or Widower  Benefits For A Disabled Child   Benefits for Wounded Warriors & Veterans", "session_id": "doc2dial_505"}
{"topic_shift": true, "utterance": "What are the rules for visually impaired person?", "session_id": "doc2dial_505"}
{"topic_shift": false, "utterance": "There are a number of special rules for people who are blind that recognize the severe impact of blindness on a person 's ability to work", "session_id": "doc2dial_505"}
{"topic_shift": false, "utterance": "what is an ignition interlock device?", "session_id": "doc2dial_2165"}
{"topic_shift": true, "utterance": "an ignition interlock device connects to a motor vehicle ignition system", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "if ignition interlock is ordered by a court. does this apply to you?", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2165"}
{"topic_shift": true, "utterance": "what are the different parts of leandras law and what are the penalties for conviction?", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "leandra's law includes the following provisions. the law establized a new class e felony", "session_id": "doc2dial_2165"}
{"topic_shift": true, "utterance": "when was this law signed in?", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "leandr'as law was signed into law on november 18, 2009 in honor of leandra rosado", "session_id": "doc2dial_2165"}
{"topic_shift": true, "utterance": "how do i remove the ignition restriction from my driver license?", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "your ignition interlock monitor must give you a gorm that states that you are no longer required to install and maintain the ignition device", "session_id": "doc2dial_2165"}
{"topic_shift": true, "utterance": "where can i find additional information on leandras law?", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "see additional information about leandras law at the ny state governors traffic safety committee alcohol", "session_id": "doc2dial_2165"}
{"topic_shift": true, "utterance": "what the new class e felony?", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "the law states that no personal shall operate a motor vehicle under the influence of alcohol or drugs while a child who is 15 years of age or younger is a passenger in the behicle.", "session_id": "doc2dial_2165"}
{"topic_shift": true, "utterance": "who is leandra?", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "leandra was an 11 year old killed while she rode in a vehicle with the intoxicated mother of one of her friends", "session_id": "doc2dial_2165"}
{"topic_shift": false, "utterance": "Are there any advantages to having a federal student loan over a private student loan?", "session_id": "doc2dial_3253"}
{"topic_shift": false, "utterance": "Will you be seeking to take out a loan to help pay for your college education?", "session_id": "doc2dial_3253"}
{"topic_shift": false, "utterance": "Not at the moment, I am just looking for information", "session_id": "doc2dial_3253"}
{"topic_shift": true, "utterance": "What are the actual differences between federal student loans and private student loans?", "session_id": "doc2dial_3253"}
{"topic_shift": false, "utterance": "Federal student loans are offered by the Government. The terms and conditions of these loans are governed by the law. Benefits of these loans may include fixed interest rates and income-driven repayment plans which are not typically offered with private student loans. Private loans are offered by financial institutions and have their conditions governed by the lender themselves", "session_id": "doc2dial_3253"}
{"topic_shift": false, "utterance": "Is there any summary of the differences that you could give me?", "session_id": "doc2dial_3253"}
{"topic_shift": false, "utterance": "There is a chart on the website that provides a summary of both loans and how they differ", "session_id": "doc2dial_3253"}
{"topic_shift": true, "utterance": "Is there any Direct Loan that a parent can take out for their child?", "session_id": "doc2dial_3253"}
{"topic_shift": false, "utterance": "Yes, these are known as Federal parent loans and are Direct PLUS Loans aimed at parents", "session_id": "doc2dial_3253"}
{"topic_shift": true, "utterance": "Are there many differences between federal and private student loans?", "session_id": "doc2dial_3253"}
{"topic_shift": false, "utterance": "Federal loans are offered by the Government whose terms and conditions are governed by law. Private loans are offered by financial institutions and are governed by the lenders themselves", "session_id": "doc2dial_3253"}
{"topic_shift": false, "utterance": "I want information on fully disabled or terminally ill policyholders", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "do you have VA life insurance?", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "no I don't have VA life insurance", "session_id": "doc2dial_1444"}
{"topic_shift": true, "utterance": "What benefits do I have if I am If you are the holder of an SGLI or VGLI policy?", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "yes, you can get benefits by downloading the accelerated benefits claim form", "session_id": "doc2dial_1444"}
{"topic_shift": true, "utterance": "can I get a SGLI Disability extension?", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "if applicable for an SGLI Disability extension", "session_id": "doc2dial_1444"}
{"topic_shift": true, "utterance": "You may be able to get a life insurance premium exemption if you qualify?", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "you have a mental or physical disability that prevents you from having a job?", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "No, I do not have a mental or physical disability that prevents you from having a job", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "According to the information provided, I told you that you are not eligible for a life insurance premium exemption.", "session_id": "doc2dial_1444"}
{"topic_shift": true, "utterance": "If I am a Veteran, Can I Get Accelerated Benefits for Terminal Illness Policyholders?", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "if you can have your doctor fill out their part of the form and then submit the completed form in order to proceed", "session_id": "doc2dial_1444"}
{"topic_shift": false, "utterance": "I've recently changed my last name. How do I go about obtaining a foreign born U.S. citizen Social Security card with my corrected name?", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "Have you recently changed your last name due to marriage or divorce?", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "Yes. I just got married and have taken my husband's last name.", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "To obtain a new card, you must first contact Social Security.", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "Why is contacting Social Security necessary to receive a new Social Security card?", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "If you do not contact Social Security to update your name change it could prevent your work wages from being correctly posted to your Social Security record. This could lower the amount of Social Security you receive in the future. It could also cause delays when you file your taxes.", "session_id": "doc2dial_65"}
{"topic_shift": true, "utterance": "What all do I need to obtain a new card?", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "The documents you need will depend on whether or not you are an established U.S. citizen.", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "I am a U.S. citizen. What documents will I need?", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "If you don't have the documents required, you can use your employee ID card, but it must not be expired and it must include your date of birth.", "session_id": "doc2dial_65"}
{"topic_shift": true, "utterance": "Is there any way else I can obtain a card without contacting Social Security?", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "No. You must contact Social Security to receive a new Social Security card.", "session_id": "doc2dial_65"}
{"topic_shift": true, "utterance": "Are the documents that I need different depending on whether I'm a citizen or not?", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "Yes. Your citizenship will effect which documents you need.", "session_id": "doc2dial_65"}
{"topic_shift": false, "utterance": "I just want to know what kind of providers will be helping me through the VA.", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "You will have a team working together to take care of you. We find the team approach leads to higher quality care.", "session_id": "doc2dial_1322"}
{"topic_shift": true, "utterance": "Did you need to know more information about the team providing your care?", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "Yes, how will I know who is on the team that helps me?", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "Have you signed up for VA health care and chosen your main VA location yet?", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "Yes, I have done both of those already.", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "Your local VA location will assign you a health care team called a Patient Aligned Care Team or PACT. It will include you, your support team such as family, friends, or caregivers, and your health care providers.", "session_id": "doc2dial_1322"}
{"topic_shift": true, "utterance": "Since I am already enrolled, shouldn't I have a care team assigned to me already?", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "You may also be able to get a provider in the local community instead through community care.", "session_id": "doc2dial_1322"}
{"topic_shift": true, "utterance": "I think I will be ok going through the VA doctors. But what if I need more care than what the doctors on my team provide?", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "Your team can call in other providers to help you with your care as necessary.", "session_id": "doc2dial_1322"}
{"topic_shift": true, "utterance": "What if I don't like the doctor that is assigned to my team?", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "We want you to get the best care possible, so if you have any problems with your team, call your health care team leader or your VA center's patient advocate.", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "What if I need an appointment with my doctor but I don't feel up to leaving the house that day. Do I have other options?", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "Absolutely! You also have access to 24/7 telephone care, as well as online information on the My HealtheVet portal. You can even securely message your health care team through the portal.", "session_id": "doc2dial_1322"}
{"topic_shift": false, "utterance": "Am I eligible to use the Retirement Calculator?", "session_id": "doc2dial_3535"}
{"topic_shift": true, "utterance": "Most individuals who have enough Social Security credits at this point in time to qualify for benefits can use the Retirement Calculator.", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "What if I'm currently receiving just Medicare benefits?", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "Yes, you can still use the calculator.", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "Are there any other restrictions on who can use the calculator?", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "Yes, there are other restrictions on who can use the calculator.", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "Are you a Medicare Beneficiary?", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_3535"}
{"topic_shift": true, "utterance": "Are there any time limits on pages?", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "Yes, for security reasons. Have you stayed on a page for a long period of time?", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "No, I was just asking before I filled out the information.", "session_id": "doc2dial_3535"}
{"topic_shift": false, "utterance": "Regarding retirement benefits, how do I apply?", "session_id": "doc2dial_3521"}
{"topic_shift": true, "utterance": "you can apply different application formats", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "ok but if my spouse is already receiving benefits when I submit the application", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "If you and your spouse apply at the same time, we will also verify your eligibility for spouse benefits. and if you qualify your application will automatically serve as a request for spousal benefits", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "and if you do not live in the US or in one of its territories?", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "In that case, you can also contact the Social Security office, the US embassy or consulate.", "session_id": "doc2dial_3521"}
{"topic_shift": true, "utterance": "Can any member of my family qualify for benefits on my registry?", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "Are you interested in obtaining information about the benefits for your family?", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "never married or had children?", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "In this case, your family members cannot qualify to receive benefits on your registry.", "session_id": "doc2dial_3521"}
{"topic_shift": false, "utterance": "What can I expect after obtaining a disability rating?", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability?", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1336"}
{"topic_shift": true, "utterance": "If I am unable to work due to my military service disability, even without a 100% qualification?", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "you can apply for Individual Unemployability . Learn about Individual Unemployability", "session_id": "doc2dial_1336"}
{"topic_shift": true, "utterance": "How do I get other benefits?", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "Check with your local or state VA offices for other benefits you may be able to get like help with buying a home or making changes to your home to make it more accessible , or help with getting a job .Find your state s Veterans Affairs website", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "If you served active duty and did not receive a dishonorable discharge", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "you may be able to get VA health care . This includes access to VA doctors and care , plus medical equipment , prosthetics , and prescriptions . Apply for VA health care", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "What are the educational benefits?", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "You can get VA support for college or job training under special programs .  Or , talk with a VA education counselor to find out what benefits you may be able to get . Learn about education benefits", "session_id": "doc2dial_1336"}
{"topic_shift": false, "utterance": "how to make a fully developed Claim for a VA pension", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "y If you file a claim in the FDC program and we decide that there are additional documents that we need to decide your claim that is appropriate in that case", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "We will remove your claim from the FDC program and process it as a standard claim.", "session_id": "doc2dial_1450"}
{"topic_shift": true, "utterance": "ok y If I claim non-service pension benefits?", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "Served on active duty for any length of time during a period of war and was discharged due to a service-related disability", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "Did you start active duty before September 8, 1980?", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "Did you start active duty after September 7, 1980?", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "ok you qualify Your net worth and income are within certain limits", "session_id": "doc2dial_1450"}
{"topic_shift": false, "utterance": "I would like to change the name on my card, could you help me?", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "Has your name been changed legally due to either marriage, divorce, or a court order?", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "No that is not the case.", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "Are you employed at this time?", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "Yes I am part-time.", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "Well you will need to also inform your employer of your change of name.", "session_id": "doc2dial_71"}
{"topic_shift": true, "utterance": "What if I don't have an official document to show my new name?", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "Well then we will ask to see other documents which not be expired and show your name, date of birth or age and preferably a recent photograph.", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "What do I need to show if I must change my name on my Social Security card?", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "Proof must be shown of your legal name change in the form of a Marriage document.", "session_id": "doc2dial_71"}
{"topic_shift": true, "utterance": "What if I keep my old name?", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "Failure to inform us may prevent your wages from being correct on your Social Security record, which may lower the amount of your future Social Security benefits and it might cause delays when you file your taxes.", "session_id": "doc2dial_71"}
{"topic_shift": false, "utterance": "What happens if the deceased received monthly benefits?", "session_id": "doc2dial_539"}
{"topic_shift": true, "utterance": "If the deceased was receiving Social Security benefits  you must return the benefit received for the month of death and any later months .", "session_id": "doc2dial_539"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_539"}
{"topic_shift": true, "utterance": "what if you are a widow or widower?", "session_id": "doc2dial_539"}
{"topic_shift": false, "utterance": "If you are the widow or widower of a person who worked long enough under Social Security , you can receive full benefits at full retirement age for survivors or reduced benefits as early as age", "session_id": "doc2dial_539"}
{"topic_shift": false, "utterance": "can i receive them at any age?", "session_id": "doc2dial_539"}
{"topic_shift": false, "utterance": "If you wish to apply for disability benefits as a survivor ,  you can speed up the disability application process if you complete an Adult Disability Report and have it available at the time of your appointment", "session_id": "doc2dial_539"}
{"topic_shift": true, "utterance": "What happens if the deceased received monthly benefits?", "session_id": "doc2dial_539"}
{"topic_shift": false, "utterance": "If the deceased was receiving Social Security benefits ,  you must return the benefit received for the month of death and any later months", "session_id": "doc2dial_539"}
{"topic_shift": true, "utterance": "are there any other exclusions?", "session_id": "doc2dial_539"}
{"topic_shift": false, "utterance": "If you are also eligible for retirement benefits but have n't applied yet ,  you have an additional option .You can apply for retirement or survivors benefits now and switch to the other higher benefit at a later date", "session_id": "doc2dial_539"}
{"topic_shift": false, "utterance": "tell me about payments on the repayment plan", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "Payments will be fixed and made for up to 10 years, or between 10 and 30 years for consolidation loans.", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3247"}
{"topic_shift": true, "utterance": "can I do a standard repayment plan on a ffel plus loan?", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "Yes, the FFEL PLUS loan is eligible for the Standard Repayment Plan.", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "what about direct subsidized loans?", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "Yes, they are eligible", "session_id": "doc2dial_3247"}
{"topic_shift": true, "utterance": "how do I report school loans I want taken into consideration when my repayment period is worked out for a direct consolidation loan?", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "You need to list those loans on your consolidation application in the section for listing loans that you do not want to consolidate, but want to be considered in the determination of your repayment period.", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "what kind of loans can I list on there?", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "Any federal student loans that are not included in the consolidation loan, as well as private education loans that are not eligible for consolidation.", "session_id": "doc2dial_3247"}
{"topic_shift": false, "utterance": "how do i add a user?", "session_id": "doc2dial_2159"}
{"topic_shift": true, "utterance": "to get an additional user ID. does this apply to you?", "session_id": "doc2dial_2159"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2159"}
{"topic_shift": true, "utterance": "how do i remove a user?", "session_id": "doc2dial_2159"}
{"topic_shift": false, "utterance": "if a LENS user leaves your organization you can remove them by completing the following steps", "session_id": "doc2dial_2159"}
{"topic_shift": false, "utterance": "if a lens user leaves your organization you can not log in to lens. does this apply?", "session_id": "doc2dial_2159"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2159"}
{"topic_shift": false, "utterance": "identify the user and your LENS customer number", "session_id": "doc2dial_2159"}
{"topic_shift": true, "utterance": "how do i change users?", "session_id": "doc2dial_2159"}
{"topic_shift": false, "utterance": "if someone is taking on another user s duties. does this apply to you?", "session_id": "doc2dial_2159"}
{"topic_shift": false, "utterance": "how?", "session_id": "doc2dial_2159"}
{"topic_shift": false, "utterance": "I came here with a few questions a bout getting a REAL ID. It'd be great if you could answer them for me.", "session_id": "doc2dial_3910"}
{"topic_shift": true, "utterance": "Of course. A REAL ID is optional and is not needed for being licensed to drive or voting or registering to vote, for example.", "session_id": "doc2dial_3910"}
{"topic_shift": false, "utterance": "Have you decided that you do not want a REAL ID or Enhanced document?", "session_id": "doc2dial_3910"}
{"topic_shift": false, "utterance": "No, I really want one.", "session_id": "doc2dial_3910"}
{"topic_shift": true, "utterance": "I recently married and my family name has changed. What if the name on my license doesn't match the name on my proofs?", "session_id": "doc2dial_3910"}
{"topic_shift": false, "utterance": "If the name on your license, permit, or non-driver ID application does not match the name on your identity, lawful status, and social security proofs you must bring in court or government issued proof documenting the event causing your name change such as a marriage license, divorce decree, adoption or court order document.", "session_id": "doc2dial_3910"}
{"topic_shift": true, "utterance": "I thought so. And what if I have a U.S. passport?", "session_id": "doc2dial_3910"}
{"topic_shift": false, "utterance": "That passport can be used for identification, boarding a plane for domestic and international flights, and entry into a federal building or military base.", "session_id": "doc2dial_3910"}
{"topic_shift": true, "utterance": "Great. The thing is, I'm currently 17 years old. Is there something I should consider while I'm under 18 years of age?", "session_id": "doc2dial_3910"}
{"topic_shift": false, "utterance": "TSA does not currently require children under 18 years old to provide identification when traveling with a companion within the United States. The companion will need acceptable identification. Please visit www.tsa.gov for more information.", "session_id": "doc2dial_3910"}
{"topic_shift": false, "utterance": "What should I consider if I'm under 18 years of age?", "session_id": "doc2dial_3910"}
{"topic_shift": false, "utterance": "TSA does not currently require children under 18 years old to provide identification when traveling with a companion within the United States. The companion will need acceptable identification. Please visit www.tsa.gov for more information.", "session_id": "doc2dial_3910"}
{"topic_shift": false, "utterance": "I need all possible information about renew my non-driver ID card, please.", "session_id": "doc2dial_1861"}
{"topic_shift": true, "utterance": "Are you under 21 years old?", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "No, I'm already 21 years old", "session_id": "doc2dial_1861"}
{"topic_shift": true, "utterance": "How do I renew if I am out of the country?", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "No problem if you are out of the country, you can renew by mail.", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "I have completed the steps to renew by mail but I have not received a renewal notice, what should i do?", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "You can use an Application for Permit, Driver License or Non-Driver ID Card, form MV-44 or or you can come to a DMV office when you can.", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "I'd rather go to an office to keep my Standard document type, what are the steps?", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "You must follow the steps that I will indicate and complete the renewal notice MV-2 we mailed you.", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "My non-driver ID expired 3 years ago, is this a problem?", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "Don't worry, we can solve it. You must apply for an original non-driver ID card. You can see the steps you should take in \"Get a non-driver ID card NDID\".", "session_id": "doc2dial_1861"}
{"topic_shift": false, "utterance": "What can you tell me about VA disability compensation?", "session_id": "doc2dial_908"}
{"topic_shift": false, "utterance": "VA disability compensation pay offers a monthly tax - free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse .  You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before , during , or after service .", "session_id": "doc2dial_908"}
{"topic_shift": true, "utterance": "Do you need to find out how to apply for and manage the veterans benefits you've earned?", "session_id": "doc2dial_908"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_908"}
{"topic_shift": false, "utterance": "I can assist you with how to Get VA disability compensation paysManage your Veterans disability benefitsand provide you More information and resources", "session_id": "doc2dial_908"}
{"topic_shift": true, "utterance": "How do I find out if I am eligible?", "session_id": "doc2dial_908"}
{"topic_shift": false, "utterance": "I can assist with that.", "session_id": "doc2dial_908"}
{"topic_shift": true, "utterance": "What conditions may qualify?", "session_id": "doc2dial_908"}
{"topic_shift": false, "utterance": "You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before , during , or after service .", "session_id": "doc2dial_908"}
{"topic_shift": true, "utterance": "How can I manage my benefits?", "session_id": "doc2dial_908"}
{"topic_shift": false, "utterance": "You can Check your VA claim or appeal statusTrack the status of your disability claim or appeal .", "session_id": "doc2dial_908"}
{"topic_shift": true, "utterance": "Is there a number for hearing loss?", "session_id": "doc2dial_908"}
{"topic_shift": false, "utterance": "call TTY : 711", "session_id": "doc2dial_908"}
{"topic_shift": false, "utterance": "I want to know about the pre-licensing course.", "session_id": "doc2dial_1875"}
{"topic_shift": true, "utterance": "This is a DMV-approved and standardized classroom course that teaches you all you need to know as a new driver, such as: driving within the highway transportation system.", "session_id": "doc2dial_1875"}
{"topic_shift": true, "utterance": "What should I do in case I encounter stop lines or crosswalks?", "session_id": "doc2dial_1875"}
{"topic_shift": false, "utterance": "You should stop before crossing them.", "session_id": "doc2dial_1875"}
{"topic_shift": false, "utterance": "What should I take into consideration for my road test?", "session_id": "doc2dial_1875"}
{"topic_shift": false, "utterance": "Remember to steer smoothly in all circumstances, accelerate in a controlled and smooth way and don't force the engine or cause it to stall.", "session_id": "doc2dial_1875"}
{"topic_shift": true, "utterance": "Is there anything I need to do before I take my road test?", "session_id": "doc2dial_1875"}
{"topic_shift": false, "utterance": "Once you get your learner permit you should always obey the permit restrictions on where and when you may drive. Then you have to complete a 5-hour pre-licensing course.", "session_id": "doc2dial_1875"}
{"topic_shift": true, "utterance": "What should I do in case I lost my certificate?", "session_id": "doc2dial_1875"}
{"topic_shift": false, "utterance": "You have to contact the school that issued the certificate to obtain another one.", "session_id": "doc2dial_1875"}
{"topic_shift": false, "utterance": "How much does one have to pay for this REAL ID I've been hearing about?", "session_id": "doc2dial_3904"}
{"topic_shift": true, "utterance": "There is no additional cost to get a REAL ID compliant driver license, permit or ID card. All normal transaction fees still apply.", "session_id": "doc2dial_3904"}
{"topic_shift": false, "utterance": "Do you want to apply for an Enhanced Driver License or Enhanced ID Card?", "session_id": "doc2dial_3904"}
{"topic_shift": false, "utterance": "I might if you tell me the difference.", "session_id": "doc2dial_3904"}
{"topic_shift": false, "utterance": "In that case there is an additional fee of $30.", "session_id": "doc2dial_3904"}
{"topic_shift": true, "utterance": "Is there really a need to get a REAL ID if I already have a passport?", "session_id": "doc2dial_3904"}
{"topic_shift": false, "utterance": "In terms of flying a U.S. Passport can still be used for identification, boarding a plane for domestic and international flights, and entry into a federal building or military base.", "session_id": "doc2dial_3904"}
{"topic_shift": true, "utterance": "Can I see what a REAL ID looks like?", "session_id": "doc2dial_3904"}
{"topic_shift": false, "utterance": "Yes you can learn more about Enhanced, REAL ID and Standard documents by clicking on the following number [ 7 ]", "session_id": "doc2dial_3904"}
{"topic_shift": true, "utterance": "Can I apply for a REAL ID online?", "session_id": "doc2dial_3904"}
{"topic_shift": false, "utterance": "No, you can not get a REAL ID online. You will need to go to a DMV Office.", "session_id": "doc2dial_3904"}
{"topic_shift": true, "utterance": "If I'm under 18 years old do I need a REAL ID?", "session_id": "doc2dial_3904"}
{"topic_shift": false, "utterance": "If you are traveling with a companion within the United States, the TSA does not currently require children under 18 years old to provide identification.", "session_id": "doc2dial_3904"}
{"topic_shift": false, "utterance": "I need some information on benefits planning.", "session_id": "doc2dial_6"}
{"topic_shift": false, "utterance": "I can help you with this. Are you planning for your future?", "session_id": "doc2dial_6"}
{"topic_shift": false, "utterance": "No, I am planing for my wife Sally.", "session_id": "doc2dial_6"}
{"topic_shift": true, "utterance": "If Sally remarries after I die should she apply for my benefits?", "session_id": "doc2dial_6"}
{"topic_shift": false, "utterance": "Yes, she can.", "session_id": "doc2dial_6"}
{"topic_shift": true, "utterance": "What benefits will Sally get if we divorce before I die?", "session_id": "doc2dial_6"}
{"topic_shift": false, "utterance": "So she would be a surviving divorced spouse?", "session_id": "doc2dial_6"}
{"topic_shift": false, "utterance": "Yes, just trying to figure out her future without me.", "session_id": "doc2dial_6"}
{"topic_shift": false, "utterance": "Ok, I see. Sally would continue to receive the benefits after your death provided your marriage lasted 10 years or more.", "session_id": "doc2dial_6"}
{"topic_shift": true, "utterance": "I want to make sure that I plan for my family. How do I know if I have earned enough Social Security credits through my work?", "session_id": "doc2dial_6"}
{"topic_shift": false, "utterance": "Absolutely, planning for the future is always wise. We can discuss the credit limits.", "session_id": "doc2dial_6"}
{"topic_shift": false, "utterance": "I'm on the edge about accepting student aid. Should I?", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "First, you should accept the financial aid funds you don't have to pay back.", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "Has your school financial aid office sent you an aid offer?", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "Yes, they did. That's why I'm wondering about this.", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "Then they'll ask you to indicate which financial aid you want. Look carefully at your options and make an informed decision.", "session_id": "doc2dial_3092"}
{"topic_shift": true, "utterance": "What should I keep in mind when deciding on accepting an aid?", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "You should always accept free money first e.g., scholarships, grants.", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "What else can you tell me about this topic?", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "Keep the following in mind when you get an aid offer and are deciding which aid is the best to accept.", "session_id": "doc2dial_3092"}
{"topic_shift": true, "utterance": "I see. And what if I have to accept loans?", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "In that case you should accept the ones with the most favorable terms and conditions. Usually, that means choosing the federal student loans offered to you.", "session_id": "doc2dial_3092"}
{"topic_shift": true, "utterance": "Alright, that is some sound advice. And what do I agree to by signing the promissory note?", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "By doing so, you are promising to repay your student loan. The financial aid office will guide you through the paperwork or direct you to the online Master Promissory Note if appropriate.", "session_id": "doc2dial_3092"}
{"topic_shift": false, "utterance": "Hello. I want to know about the health care for family.", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "The VA health care also cover spouse, survivor spouse, dependent child or family caregiver of any veteran or service member.", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "Alright, thanks. That's a good information. Just with be a veteran I can get access to the that health care?", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "That's right, you may qualify for health care benefits.", "session_id": "doc2dial_934"}
{"topic_shift": true, "utterance": "What happens with children of women veterans?", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "You can receive benefits if you are the biological child of a woman vietnam war veteran and have been diagnosed with certain birth defects.", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "I think I have those conditions.", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "In that case you may qualify for a VA health care benefits.", "session_id": "doc2dial_934"}
{"topic_shift": true, "utterance": "Which kind of help do you bring?", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "The tricare provide comprehensive health coverage, with health plans, prescription medicines, dental plans and programs for people with special needs.", "session_id": "doc2dial_934"}
{"topic_shift": true, "utterance": "And there is any other way to apply for a health care benefit?", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "You can apply for it due disability related your veteran service.", "session_id": "doc2dial_934"}
{"topic_shift": false, "utterance": "I want to know about how do I add a dependent to my benefits, please.", "session_id": "doc2dial_1685"}
{"topic_shift": true, "utterance": "Do you want to file a claim for additional disability compensation for a child or spouse?", "session_id": "doc2dial_1685"}
{"topic_shift": false, "utterance": "No, this is not the reason.", "session_id": "doc2dial_1685"}
{"topic_shift": true, "utterance": "So the reason is not to file a claim for additional disability compensation for a child or spouse?", "session_id": "doc2dial_1685"}
{"topic_shift": false, "utterance": "Not at all.", "session_id": "doc2dial_1685"}
{"topic_shift": true, "utterance": "Null", "session_id": "doc2dial_1685"}
{"topic_shift": false, "utterance": "Have you received a combined disability rating of at least 30% at the time of marriage, birth, or adoption?", "session_id": "doc2dial_1685"}
{"topic_shift": false, "utterance": "No, I have never received that.", "session_id": "doc2dial_1685"}
{"topic_shift": false, "utterance": "We will not be able to refund the date of your marriage or the birth or adoption of your child without fulfilling necessary requirements.", "session_id": "doc2dial_1685"}
{"topic_shift": true, "utterance": "How can I file a claim?", "session_id": "doc2dial_1685"}
{"topic_shift": false, "utterance": "You can do it whenever you add a dependent.", "session_id": "doc2dial_1685"}
{"topic_shift": false, "utterance": "I want to know how to add my wife to my VA disability benefits", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "Okay, we can tell you how to add your wife to your VA disability benefits for additional compensation .", "session_id": "doc2dial_1691"}
{"topic_shift": true, "utterance": "How many different things are there to qualify for benefits?", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "You may be eligible for additional disability compensation for a spouse , child , and/or parent if you meet both of the requirements", "session_id": "doc2dial_1691"}
{"topic_shift": true, "utterance": "and I can get help with my claim?", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "Yes, you can work with an accredited Veterans Service Officer. We trust these professionals because they are trained and certified in the VA claims and appeals process. A VSO can answer any questions you have", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "what else can he do?", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "A VSO can even file your claim for you", "session_id": "doc2dial_1691"}
{"topic_shift": true, "utterance": "what do I need to add my wife to my VA disability?", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "Have you received a combined disability rating of at least 30% at the time of the marriage ?", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "I did", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "Did you file your claim for additional disability compensation for your wife within a year of the marriage?", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "Yes, I did", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "Did you respond within a year to our request for any more information or evidence needed to confirm your claim?", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "I did that too", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "We may pay you back to the date of your marriage since you met all of the requirements", "session_id": "doc2dial_1691"}
{"topic_shift": false, "utterance": "I went to a mall and stole my car plates in the parking lot, what should I do?", "session_id": "doc2dial_1849"}
{"topic_shift": true, "utterance": "I'm sorry for that. Did you surrender your registration?", "session_id": "doc2dial_1849"}
{"topic_shift": false, "utterance": "Yes, I did it.", "session_id": "doc2dial_1849"}
{"topic_shift": false, "utterance": "You must report the theft of your plates and surrender the registration in order to obtain new plates and registration from the DMV.", "session_id": "doc2dial_1849"}
{"topic_shift": false, "utterance": "If the plates were stolen from a trailer without liability insurance, would I have problems requesting new plates? Will I have problems with my license if fail to surrender a stolen plates?", "session_id": "doc2dial_1849"}
{"topic_shift": false, "utterance": "Normally a trailer does not need liability insurance, and no, the DMV will not suspend your driver license if you fail to surrender the plates.", "session_id": "doc2dial_1849"}
{"topic_shift": true, "utterance": "I want to give my plates to a friend, is that possible?", "session_id": "doc2dial_1849"}
{"topic_shift": false, "utterance": "Just if that friend will surrender the plates for you.", "session_id": "doc2dial_1849"}
{"topic_shift": true, "utterance": "What form should I fill to surrender my plates?", "session_id": "doc2dial_1849"}
{"topic_shift": false, "utterance": "The Plate Surrender Application PD-7 for each set of plates you are surrendering, you must to bring the plates and the form PD-7 to a DMV office.", "session_id": "doc2dial_1849"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3086"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3086"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3086"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3086"}
{"topic_shift": true, "utterance": "Oh, right, right. I guess it's kind of a dumb question, but is the same with a bad financial situation, like a default, isn't?", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "You're right. An unstable financial condition like a default would disable you to get any federal aid, so you would need to get rid of that default before you can receive federal funds.", "session_id": "doc2dial_3086"}
{"topic_shift": true, "utterance": "And that would apply for something even more rash, like a property subject to a judgement lien?", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "Do you have such a situation active?", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "Well in fact, i do have one situation of that kind. What to do?", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "As in earlier scenarios, Just need to pay any debt you could have, being yourself or a person in your name.", "session_id": "doc2dial_3086"}
{"topic_shift": false, "utterance": "I want to know about the fire you had and what to do if my military records are gone", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "In 1973 ,a fire at the National Personnel Records Center NPRC in St. Louis , Missouri , destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time .You can find out if your records may have been destroyed in this fire , and how to reconstruct your records to support a VA disability compensation claim.", "session_id": "doc2dial_920"}
{"topic_shift": true, "utterance": "Do you know if your records were destroyed in the 1973 NPRC fire in St. Louis?", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "yes, I was in the Army and I think they are gone but not sure.", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "Your records may have been destroyed in the fire if you were discharged from the Army between November 1 , 1912 , and January 1 , 1960 .The fire destroyed 80% of the records held for Veterans discharged from the Army during this time period .", "session_id": "doc2dial_920"}
{"topic_shift": true, "utterance": "How will you reconstruct my records if I need them for a claim?", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "We start by submitting a specific request to the NPRC for any additional service records they may have or can find for you .", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "So you do a search at the other Army offices?", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "the NPRC searches for documents that may help to reconstruct your records .They may also reach out to other government agencies .", "session_id": "doc2dial_920"}
{"topic_shift": true, "utterance": "are you doing all records again or do I have to ask for them so you get them?", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "You will need to fill out a Request for Information Needed to Reconstruct Medical Data NA Form 13055 . We 'll use this form as our request to the NPRC to reconstruct your records .", "session_id": "doc2dial_920"}
{"topic_shift": true, "utterance": "and the NPRC records which may not be complete will help with my claim?", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "We 'll also look at other records or documents called supplemental records to help decide your claim .You can provide these records or ask us to help you find them .", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "what if I have documents that can help with my claim?", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "Please send us any of these documents you may have. Like  statements from service medical personnel or certified buddy statements or affidavits from fellow service members who witnessed your injury or illness", "session_id": "doc2dial_920"}
{"topic_shift": false, "utterance": "Hello, I would like to know how should I appear for the hearing?", "session_id": "doc2dial_2398"}
{"topic_shift": true, "utterance": "Do you want to know what the Notice of Suspension of Registration indicates?", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "What if I file an affidavit?", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "Yes i would like to know", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "If you file the affidavit, you will not have to appear at a DMV hearing.", "session_id": "doc2dial_2398"}
{"topic_shift": true, "utterance": "Where do I dispute an allegation that you violated a toll regulation?", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "To dispute an allegation that you violated a toll regulation or did not pay the toll, fees, or other charges, contact the toll authority listed in the Notice of Suspension of Registration.", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "How can I respond to a toll authority for non-payment of tolls?", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "You can contact the Customer Service Center and speak to a customer service specialist. Each toll authority has a Customer Service Center and can provide you with information about your pending violation.", "session_id": "doc2dial_2398"}
{"topic_shift": true, "utterance": "What happens If you request a hearing with the DMV and your affidavit does not appear or file?", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "In that case your registration will be suspended immediately.", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "Should I appear for the hearing?", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "You can request an in-person hearing with the DMV or you can request a hearing by affidavit, this is a paper hearing. The Notice of Suspension of Registration provides instructions on how to file the affidavit with the DMV.", "session_id": "doc2dial_2398"}
{"topic_shift": false, "utterance": "What does 'TEMPORARY VISITOR' mean?", "session_id": "doc2dial_3938"}
{"topic_shift": true, "utterance": "A Temporary Visitor is defined as anyone who is not immigrating to or not residing living in the United States.These visitors have US Department of Homeland Security DHS documentation that supports their legal status in this country", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "you have DHS documents that identify you as a Temporary Visitor", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "your New York State driver license  permit or non - driver ID card will haves ' TEMPORARY VISITOR ' on it", "session_id": "doc2dial_3938"}
{"topic_shift": true, "utterance": "If you live in a house, home, apartment, room, or other similar place in New York State for 90 days, it is considered \"alleged evidence\" that you are a resident of New York State.", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "A police officer can use this as evidence to issue a traffic ticket if you drive in New York State without a NY State driver license or vehicle registration . A judge considers the law and the evidence of your intent and decides if you are a resident of New York State", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "If i have a NY State learner permit , and not have a valid foreign driver license?", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "NY State law requires a supervising driver to ride with you . The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "If I pay taxes in another state?", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "If I pay taxes in another state?", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "a judge considers these facts to decide if your intent is to make NY State a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NY State .", "session_id": "doc2dial_3938"}
{"topic_shift": false, "utterance": "Hello, I would like to know what federal payment plan you recommend me?", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "Choose a plan where payments are made easy for you.", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "I need to find a payment plan that suits my needs, what do you recommend?", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "A payment plan can give them more time to pay and can also be adapted to your income.", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "When selecting a payment plan, can this be modified at any instant of time?", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "Of course, they can be modified and at no cost.", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "Who can I go to request information on the subject?", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "It is recommended that you seek out your loan servicer if you want to discuss your payment plan options or change your payment plan.", "session_id": "doc2dial_4064"}
{"topic_shift": true, "utterance": "What is the loan simulator?", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "This tool is used to get an early look at what plans you may be eligible for and see estimates of how much you would pay monthly and overall.", "session_id": "doc2dial_4064"}
{"topic_shift": true, "utterance": "What differences can be found between the Perkins Loan with the Direct Loan Program?", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "They are not the same, Check with your school for more information.", "session_id": "doc2dial_4064"}
{"topic_shift": false, "utterance": "Hello, I need some assistance on registering a vehicle out of state.", "session_id": "doc2dial_2415"}
{"topic_shift": true, "utterance": "Of course. Do you want to register the vehicle while being outside of New York State then?", "session_id": "doc2dial_2415"}
{"topic_shift": false, "utterance": "No, this is not related to NY.", "session_id": "doc2dial_2415"}
{"topic_shift": true, "utterance": "Do you want to register a vehicle while being out of state?", "session_id": "doc2dial_2415"}
{"topic_shift": false, "utterance": "Yes, while being out of state in general. Not just outside NY.", "session_id": "doc2dial_2415"}
{"topic_shift": false, "utterance": "When you register a vehicle while being out of state, you should allow 6 weeks for your registration documents to arrive by mail, and allow 90 days for your title certificate to arrive.", "session_id": "doc2dial_2415"}
{"topic_shift": true, "utterance": "Do I have to contact you or the motor vehicle agency in another state?", "session_id": "doc2dial_2415"}
{"topic_shift": false, "utterance": "You must contact the motor vehicle agency in the other state to determine if their laws require that you register your vehicles there. The definition of \"resident\" is different in each state.", "session_id": "doc2dial_2415"}
{"topic_shift": true, "utterance": "Is it also possible to do it by mail?", "session_id": "doc2dial_2415"}
{"topic_shift": false, "utterance": "Yes. Simply mail your completed registration application, additional documents and payment to a DMV office.", "session_id": "doc2dial_2415"}
{"topic_shift": true, "utterance": "That's good to know. Can you suggest a topic I should search for?", "session_id": "doc2dial_2415"}
{"topic_shift": false, "utterance": "Registration.", "session_id": "doc2dial_2415"}
{"topic_shift": false, "utterance": "Hi! I'm in a commercial process with a vehicle, I have some doubts about the registration process.", "session_id": "doc2dial_2373"}
{"topic_shift": true, "utterance": "O.k., no problem. Are you looking information about how to change the legal name of the owner of the vehicle?", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "In this case you wish to update the name your legal name?", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "Yes, related to the status of the vehicle.", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "O.k., great. You'll just need to bring some documents to your local dmv office.", "session_id": "doc2dial_2373"}
{"topic_shift": true, "utterance": "There is a specific hour to go to for kind of things?", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "Yes, you'll need to check the local office hours, to make a reservation.", "session_id": "doc2dial_2373"}
{"topic_shift": true, "utterance": "Once I do this process I'll have to go to the dmv office?", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "We recommend you come to the dmv now to get an enhanced or real id, so you can avoid a second office visit later.", "session_id": "doc2dial_2373"}
{"topic_shift": true, "utterance": "Ok, I get it. But I'm planning to travel soon, probably I'll change my residence, do I have to go to the dmv to change anything?", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "Just if you want to change your driver license, permit or non-driver id. Then You must visit your local dmv office to bring proof your change.", "session_id": "doc2dial_2373"}
{"topic_shift": true, "utterance": "When I registered myself the first time at the dmv, I was single, but now I'm married, do I have to do any change on my name ID?", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "If you changed your name, you can change your middle name or chose a different one.", "session_id": "doc2dial_2373"}
{"topic_shift": false, "utterance": "Hi, what if I am not currently receiving aid?", "session_id": "doc2dial_713"}
{"topic_shift": true, "utterance": "If you do not get the benefits, you can apply for such a plan.", "session_id": "doc2dial_713"}
{"topic_shift": false, "utterance": "What are the steps to apply?", "session_id": "doc2dial_713"}
{"topic_shift": false, "utterance": "It is important that you inform the Social Security representative.", "session_id": "doc2dial_713"}
{"topic_shift": true, "utterance": "What level of difficulty does it present when registering on the card?", "session_id": "doc2dial_713"}
{"topic_shift": false, "utterance": "It is fast and easy, you can also call 1 - 800 - 333 - 1795 to facilitate the process.", "session_id": "doc2dial_713"}
{"topic_shift": true, "utterance": "Do I have to have an account?", "session_id": "doc2dial_713"}
{"topic_shift": false, "utterance": "It is important that you carry your checkbook or a copy of your bank statement.", "session_id": "doc2dial_713"}
{"topic_shift": true, "utterance": "I wonder if I have to have an account before I can register?", "session_id": "doc2dial_713"}
{"topic_shift": false, "utterance": "Of course, in addition to being able to register for Direct Deposit.", "session_id": "doc2dial_713"}
{"topic_shift": false, "utterance": "What benefits does the Direct Express card have?", "session_id": "doc2dial_713"}
{"topic_shift": false, "utterance": "Mainly it has a goal that you can use to access your benefits.", "session_id": "doc2dial_713"}
{"topic_shift": false, "utterance": "Hello, i want to open an inspection station.", "session_id": "doc2dial_2367"}
{"topic_shift": true, "utterance": "Sure, but first you must know that Opus is the current vendor providing the equipemnt to New York inspection stations.", "session_id": "doc2dial_2367"}
{"topic_shift": false, "utterance": "Do you know how to sign the station agreement? That is necessary to open an inspection station", "session_id": "doc2dial_2367"}
{"topic_shift": false, "utterance": "Yes, visiting the nyvip website", "session_id": "doc2dial_2367"}
{"topic_shift": true, "utterance": "But i actually don't know how to sign it, only that it is on the website, could you help me please?", "session_id": "doc2dial_2367"}
{"topic_shift": false, "utterance": "Oh, sure, you can find these signs in various sign shops and automotive supply stores.", "session_id": "doc2dial_2367"}
{"topic_shift": true, "utterance": "I don't have my proof of workers compensation insurance yet, should i submit an application with DMV? I heard that it wasn't that important.", "session_id": "doc2dial_2367"}
{"topic_shift": false, "utterance": "Don't do it! it is a required document for registration so i suggest you to get it first before applying.", "session_id": "doc2dial_2367"}
{"topic_shift": true, "utterance": "In addition to the listed items on the website, what will the AFI do? I'm kind of lost in that section.", "session_id": "doc2dial_2367"}
{"topic_shift": false, "utterance": "the AFI will be examine your location for these characteristics:A mailbox at the business address dedicated to your business only .", "session_id": "doc2dial_2367"}
{"topic_shift": true, "utterance": "What is necessary to become a licensed inspection station? Where can i find information regarding this", "session_id": "doc2dial_2367"}
{"topic_shift": false, "utterance": "You can find that information in the DMV Commissioner s Motor Vehicle Inspection Regulations pdf. There all your questions should be answered. In case you don't understand something, you can always write again here.", "session_id": "doc2dial_2367"}
{"topic_shift": false, "utterance": "I have a few questions about federal grants.", "session_id": "doc2dial_3079"}
{"topic_shift": false, "utterance": "I'll be happy to help you learn about federal grant programs that are available from the U.S. Dept. of Education.", "session_id": "doc2dial_3079"}
{"topic_shift": true, "utterance": "What happens if I receive outside grants that reduce my need for federal student aid?", "session_id": "doc2dial_3079"}
{"topic_shift": false, "utterance": "You may end up having to repay the grant.", "session_id": "doc2dial_3079"}
{"topic_shift": true, "utterance": "What are the different types of grants offered?", "session_id": "doc2dial_3079"}
{"topic_shift": false, "utterance": "The U.S. Department of Education(ED) offers a variety of federal grants to students attending colleges or career schools.", "session_id": "doc2dial_3079"}
{"topic_shift": true, "utterance": "How do I know if I need to repay a grant?", "session_id": "doc2dial_3079"}
{"topic_shift": false, "utterance": "Your school is responsible for notifying you, if you need to repay part your grant. You will then have 45 days to repay the grant or enter into a repayment arrangement.", "session_id": "doc2dial_3079"}
{"topic_shift": false, "utterance": "Are you currently entered into a repayment arrangement for a grant?", "session_id": "doc2dial_3079"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_3079"}
{"topic_shift": true, "utterance": "Do all grants have to either be partially or fully repaid?", "session_id": "doc2dial_3079"}
{"topic_shift": false, "utterance": "While some situations will call for grant repayment, most grants are free money and do not have to be repaid.", "session_id": "doc2dial_3079"}
{"topic_shift": false, "utterance": "I have a few questions about my social security benefits. It'd be great if you had the time to answer them.", "session_id": "doc2dial_707"}
{"topic_shift": false, "utterance": "Of course. Do you already receive Social Security or SSI benefits and you have a bank account?", "session_id": "doc2dial_707"}
{"topic_shift": false, "utterance": "Yes, to both.", "session_id": "doc2dial_707"}
{"topic_shift": false, "utterance": "Then you can sign up for Direct Deposit.", "session_id": "doc2dial_707"}
{"topic_shift": true, "utterance": "My brother is not receiving benefits yet, but he is planning to apply and has a bank account. Can he apply for direct deposit, too?", "session_id": "doc2dial_707"}
{"topic_shift": false, "utterance": "Yes. Please tell him to take his checkbook or a copy of his bank statement with him.", "session_id": "doc2dial_707"}
{"topic_shift": true, "utterance": "Will do. And how can I sign up for direct deposit?", "session_id": "doc2dial_707"}
{"topic_shift": false, "utterance": "You can sign up by contacting your bank, credit union or savings and loan association, for example.", "session_id": "doc2dial_707"}
{"topic_shift": true, "utterance": "Great. What if I already have a bank account? What do I need to consider during my application?", "session_id": "doc2dial_707"}
{"topic_shift": false, "utterance": "Just have your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_707"}
{"topic_shift": true, "utterance": "And what would someone without an account do?", "session_id": "doc2dial_707"}
{"topic_shift": false, "utterance": "If you don't have an account, you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_707"}
{"topic_shift": false, "utterance": "I am delinquent on a loan do I really have to pay?", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "Loans must be repaid", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "Have you missed a payment?", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "I have missed a few", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "You need to talk to the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "who do I contact for the Perkins loan?", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "You can contact the school where you received the loan", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "and for the direct loan too?", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "Get in touch with the loan servicer", "session_id": "doc2dial_4070"}
{"topic_shift": true, "utterance": "will delinquency give me a poor credit rating?", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "Yes, and if you have a poor credit rating it can be difficult to obtain credit cards or loans.", "session_id": "doc2dial_4070"}
{"topic_shift": true, "utterance": "If I default who should I call to work it out?", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "You can contact the organization that notified you of the default", "session_id": "doc2dial_4070"}
{"topic_shift": false, "utterance": "Hello, I received a suspension order for an unsatisfied fault related to a car accident, collision or crash. What I need to do?", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "Do you want to know how to eliminate a suspension related to an unsatisfied failure?", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "To remove a suspension related to an unsatisfied bug, you must resolve the bug.", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "which court should i contact?", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "To find out which court you are in, you can call the New York State DMV Office of Insurance Services.", "session_id": "doc2dial_2401"}
{"topic_shift": true, "utterance": "How do I get an unsatisfied judgment against another motorist?", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "To obtain an unsatisfied judgment against a motorist as a result of a car accident, collision, or crash, you must submit an SR-60 Affirmation of Support PDF and the other documents listed in the SR-60 affirmation", "session_id": "doc2dial_2401"}
{"topic_shift": true, "utterance": "I received a suspension order for an unsatisfied fault related to a car accident, collision or crash. What I need to do?", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "If you were notified that there is an unsatisfied suspension of judgment on your record, you should contact the attorney or court that issued the judgment. The information on the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot erase the suspension without proof from the court.", "session_id": "doc2dial_2401"}
{"topic_shift": true, "utterance": "How do I get an unsatisfied judgment against another motorist?", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "Was it the result of a car accident, collision or crash?", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "you must submit a PDF of Affirmation of Support SR-60 and the other documents listed in Statement SR-60", "session_id": "doc2dial_2401"}
{"topic_shift": false, "utterance": "Can you get disability f exposed to hazardous chemicals and materials?", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "You may be able to.  I can help  Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions , like the ones listed below .  These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military .", "session_id": "doc2dial_1108"}
{"topic_shift": true, "utterance": "Were you a volunteer involved in chemical and biological testing?", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "Yes I as in 1965.", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "So you volunteered for medical research for the US biological and chemical programs between 1942 and 1975?", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "Yes 1965", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation .", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "How do I get answers or medical care?", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "Visit the U.S. Army web page ,orCall 800 - 984 - 8523", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "What about exposure to Agent Orange?", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange , an herbicide used to clear plants and trees during the war .", "session_id": "doc2dial_1108"}
{"topic_shift": true, "utterance": "Is disability available for these situations?", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "We can find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions", "session_id": "doc2dial_1108"}
{"topic_shift": true, "utterance": "What other chemical testing qualifies?", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "If you were part warfare testing for Projects 112 or Shipboard Hazard and Defense SHAD from 1962 to 1974 , you may be at risk of illnesses believed to be caused by chemical testing .", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "What about exposure to asbestos?", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "If you worked in certain military jobs , you may have had contact with asbestos toxic fibers once used in many buildings and products .", "session_id": "doc2dial_1108"}
{"topic_shift": false, "utterance": "can you help me choose the federal student loan repayment plan", "session_id": "doc2dial_4058"}
{"topic_shift": false, "utterance": "Do you want to know the most affordable ones?", "session_id": "doc2dial_4058"}
{"topic_shift": false, "utterance": "not really", "session_id": "doc2dial_4058"}
{"topic_shift": true, "utterance": "can you give me details to pay my federal Perkins loan", "session_id": "doc2dial_4058"}
{"topic_shift": false, "utterance": "The options for the repayment plan of the Perkins Loan are not the same as for the loans of the Direct Loan Program or the FFEL Program. Check with your school for more information on Perkins loan repayment plans.", "session_id": "doc2dial_4058"}
{"topic_shift": false, "utterance": "and how can i pay it?", "session_id": "doc2dial_4058"}
{"topic_shift": false, "utterance": "Check with your school for more information.", "session_id": "doc2dial_4058"}
{"topic_shift": true, "utterance": "What veneficio give me the plans?", "session_id": "doc2dial_4058"}
{"topic_shift": false, "utterance": "repayment plans can give you more time to pay back your loans", "session_id": "doc2dial_4058"}
{"topic_shift": true, "utterance": "if I have separate loans to different loan holders or administrators, can i make a monthly payment?", "session_id": "doc2dial_4058"}
{"topic_shift": false, "utterance": "Yes, however, there may be trade-offs, so you'll want to learn about the advantages and possible disadvantages of loan consolidation before consolidating.", "session_id": "doc2dial_4058"}
{"topic_shift": false, "utterance": "hi i need help about VA Assistance and Home Assistance and Subsidy Benefits", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "of course, VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors.", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "Do you need help with daily activities, or are you confined to your home?", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "in that case we can find out if it qualifies", "session_id": "doc2dial_3737"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "Yes You may qualify as you meet the requirements", "session_id": "doc2dial_3737"}
{"topic_shift": true, "utterance": "What requirements do I need to meet for VA aid and attendance benefits and Housebound allocation?", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "in that case we can find out if it qualifies", "session_id": "doc2dial_3737"}
{"topic_shift": true, "utterance": "If I meet the requirements what will happen?", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "Yes You may qualify", "session_id": "doc2dial_3737"}
{"topic_shift": false, "utterance": "I need help with a license suspension", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "A suspension means your driver license is taken away for a period of time before it is returned.", "session_id": "doc2dial_2429"}
{"topic_shift": true, "utterance": "I know what it means.  Now tell me how I can proof that my license is not suspended anymore?", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "You can order a certified copy of your driving record so you can proof that DMV removed your suspension,", "session_id": "doc2dial_2429"}
{"topic_shift": true, "utterance": "how do I make the payment online?", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "You will need to provide your name or DMV ID Number from your NYS driver license, your date of birth and gender, and the last four digits of your Social Security Number.", "session_id": "doc2dial_2429"}
{"topic_shift": true, "utterance": "how is my definite suspension different from the indefinite one?", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "A definite suspension has a clear beginning and end date.", "session_id": "doc2dial_2429"}
{"topic_shift": true, "utterance": "can I pay the suspension fee by mail?", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "Yes, in some cases you can pay by mail.", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "Do you have your suspension order?", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "If the suspension termination fee can be mailed, you will find instructions on your suspension order.", "session_id": "doc2dial_2429"}
{"topic_shift": false, "utterance": "I am here for VA benefits", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "VA pension benefits are available to some wartime Veterans and their survivors. We can help you find out if you're eligible to apply.", "session_id": "doc2dial_1120"}
{"topic_shift": true, "utterance": "Do you need more information on how to get VA pension benefits, managing your pension benefits, or do you need more resources to look at?", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "yes, I want pension benefits", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "Okay, we can help you with getting and managing VA pension benefits", "session_id": "doc2dial_1120"}
{"topic_shift": true, "utterance": "do you also have info on life insurance?", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "Yes we do, we can go over your options and help you apply", "session_id": "doc2dial_1120"}
{"topic_shift": true, "utterance": "what do you do when you help me manage my benefits?", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "We can help you check the status of your VA disability , pension , and education payments .", "session_id": "doc2dial_1120"}
{"topic_shift": true, "utterance": "and you can help me apply?", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "Yes, we can help you see if you qualify for VA pension benefits as a Veteran", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "Do you have more for me to view on getting pension benefits?", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "Yes, we have a page on Eligibility for Veterans Pension", "session_id": "doc2dial_1120"}
{"topic_shift": false, "utterance": "Survivors and Dependents Educational Assistance", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "Learn about the Survivors and Dependents Educational Assistance DEA program .", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "If you re the child or spouse of a Veteran or service member who has died , is captured or missing , or has disabilities", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "you may be able to get help paying for school or job training through the DEA program also called Chapter 35 .", "session_id": "doc2dial_1646"}
{"topic_shift": true, "utterance": "If you re the spouse of a Veteran or service member", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "your benefits end 20 years from the date of death . You can get DIC payments from us and use DEA benefits .", "session_id": "doc2dial_1646"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits through the DEA program?", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "One of the descriptions below must be true", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "ok show me the descriptions", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "Is permanently and totally disabled due to a service - connected disability", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1646"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "contact your school s certifying official to make sure your program is approved for VA benefits .", "session_id": "doc2dial_1646"}
{"topic_shift": false, "utterance": "I have questions about third party servicer program reviews.", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "I can help you with that. The Higher Education Act of 1965 allows institutions of higher education to outsource all aspects of their participation in federal student aid programs.", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "Did you know that this Act also includes services necessary for the institution to remain eligible for participation in the federal student aid program?", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "No. I didn't know about that.", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "Were you aware that this also includes services that determine a student's eligibility for federal student aid?", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "Did you know the Act also covers services that help to account for federal student aid funds?", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "No. I didn't know that either.", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "This Act also includes functions that deliver federal student aid to students. Would you like more information about this?", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "No. That's okay.", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "Lastly, this Act covers services and functions that are necessary to perform any other aspect of the administration of the federal aid programs. Do you have questions about this?", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "Yes. I need clarification on that.", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "How does it work for third party servicers who contract with an institution?", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "The third party servicer would have to comply with the Title IV requirements that are applicable to it's servicing agreement with the institution.", "session_id": "doc2dial_3051"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain Information about the downloadable paid employment spreadsheet", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "The 2011 Paid Employment Downloadable Spreadsheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. Per regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "Have you already seen the informational fee publications?", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "The Department determined that the published Title IV Medium Loan amount reflected student debt information for the most recent loan year, but did not include debt information for prior years.", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "GE's information rate for what purpose was it created?", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "The 2011 GE information rate information included in the downloadable spreadsheet was produced to provide institutions with preliminary information that they can use to evaluate their GE programs in preparation for the official paid employment metrics that are They will calculate for the first time in 2013.", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "why can't reporting rates form a basis for making assumptions?", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "okay. could you tell me what a v column is?", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "Column V reflects the median loan debt during the course of enrollment in a program. Column W reflects median one-year credit debt.", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "And for what purpose was GE's informative rates created?", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "These GE Disclosure Rates for Fiscal Year 2011 are for informational purposes only, and as such do not invoke any regulatory requirements, penalties, or other adverse actions.", "session_id": "doc2dial_3045"}
{"topic_shift": false, "utterance": "VR&E Independent Living track", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "If your service - connected disability limits your ability to perform activities of daily living like bathing , dressing , accessing the community , and interacting with others and you can t return to work right away", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "if my disability does not allow me to complete many daily activities.", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "ok i wait for the information", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track .", "session_id": "doc2dial_1652"}
{"topic_shift": true, "utterance": "What kind of benefits can I get?", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "services may include: to identify your needs and goals and Evaluation and counseling", "session_id": "doc2dial_1652"}
{"topic_shift": true, "utterance": "how do i know if i'm eligible", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "If you re eligible, a VRC will work with you to determine the severity of your service - connected disability , if you re ready to work , and if you ll benefit from independent living services .", "session_id": "doc2dial_1652"}
{"topic_shift": true, "utterance": "Can I get independent living services through VR&E?", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "You have a serious employment handicap SEH", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "no i don't have serious employment handicap", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "SORRY. You may be eligible for independent living services if you re a service member or Veteran with a service - connected disability who is eligible for VR&E benefits , and you meet all of the requirements", "session_id": "doc2dial_1652"}
{"topic_shift": false, "utterance": "Hi there. I been looking for information about pension benefits. I hope you can help me.", "session_id": "doc2dial_1134"}
{"topic_shift": true, "utterance": "Sure, no problem. I hope we can help you. Here you will find information related to the VA pension rates for veteran.", "session_id": "doc2dial_1134"}
{"topic_shift": true, "utterance": "Are you already receiving any VA benefit or service?", "session_id": "doc2dial_1134"}
{"topic_shift": false, "utterance": "I think that I have already received some benefits.", "session_id": "doc2dial_1134"}
{"topic_shift": false, "utterance": "That's OK, no problem. You can apply for a VA health care program and to managements plans of it.", "session_id": "doc2dial_1134"}
{"topic_shift": true, "utterance": "That's great. But I'm about to change address of where I live, if I receive the benefits before I do that, What can I do?", "session_id": "doc2dial_1134"}
{"topic_shift": false, "utterance": "In that case, you need to update your address along with your contact information, on your VA.gov profile.", "session_id": "doc2dial_1134"}
{"topic_shift": true, "utterance": "That sounds good. Another question: There are any kind of benefits for survivors dependents?", "session_id": "doc2dial_1134"}
{"topic_shift": false, "utterance": "Yes, there is. A spouse or child of a veteran can apply for a VA survivor pension benefits, of a veteran with wartime service.", "session_id": "doc2dial_1134"}
{"topic_shift": true, "utterance": "This also get affected by the update of contact information?", "session_id": "doc2dial_1134"}
{"topic_shift": false, "utterance": "That's correct, there's gonna be the need of a update of the contact information.", "session_id": "doc2dial_1134"}
{"topic_shift": true, "utterance": "On this web site, what kind of information can be found?", "session_id": "doc2dial_1134"}
{"topic_shift": false, "utterance": "Here, you will get general information related to Get a VA pension, how to manage it and some other information you may need.", "session_id": "doc2dial_1134"}
{"topic_shift": true, "utterance": "What makes someone capable to get a pension?", "session_id": "doc2dial_1134"}
{"topic_shift": false, "utterance": "You need to apply to see if you qualify for a VA pension benefits as a veteran.", "session_id": "doc2dial_1134"}
{"topic_shift": false, "utterance": "I need help with getting a disability rating", "session_id": "doc2dial_3723"}
{"topic_shift": false, "utterance": "Did you get a decision notice from us that confirms your disability rating?", "session_id": "doc2dial_3723"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3723"}
{"topic_shift": true, "utterance": "can you get benefits for dependents if you have a rating over 30%?", "session_id": "doc2dial_3723"}
{"topic_shift": false, "utterance": "Yes,  you can get financial support and benefits for your qualified dependents.", "session_id": "doc2dial_3723"}
{"topic_shift": true, "utterance": "when will you start sending the checks?", "session_id": "doc2dial_3723"}
{"topic_shift": false, "utterance": "If your decision notice shows at least a 10% disability rating, you will get your first payment within 15 days of the notice.", "session_id": "doc2dial_3723"}
{"topic_shift": true, "utterance": "can the rating help me get healthcare too?", "session_id": "doc2dial_3723"}
{"topic_shift": false, "utterance": "Yes, disability compensation may include other benefits like health care", "session_id": "doc2dial_3723"}
{"topic_shift": true, "utterance": "what benefits would we be able to get if we had a rating of 100?", "session_id": "doc2dial_3723"}
{"topic_shift": false, "utterance": "You would be able to get dental care and access to commissaries and exchanges", "session_id": "doc2dial_3723"}
{"topic_shift": false, "utterance": "what do i do if i receive a traffic ticket?", "session_id": "doc2dial_3864"}
{"topic_shift": true, "utterance": "introduction. does this apply to you?", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "if you are issues a ticket for a non criminal moving traffic violation in the five boroughs of new york city. does this apply to you?", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3864"}
{"topic_shift": true, "utterance": "do i have to attend my hearing?", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "hearings are open to the public. you may go to any tvb office to watch hearings so you know what to expect at yours.", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "what if i please guilty?", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "you will be notified that you must got to the tvb to answer the charge in person.", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "how do i plead guilty?", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "you can easily fill in the request information, sign it and either mail it with your payment to the albany address listed on the ticket or bring your payment to any tvb office :)", "session_id": "doc2dial_3864"}
{"topic_shift": true, "utterance": "what if im a holder of a junior license?", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "you can not plead by mail or online. you still must appear for a hearing in a tvb office.", "session_id": "doc2dial_3864"}
{"topic_shift": true, "utterance": "so i have to fill in the requested information", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "yes you must full in the requested information, sign it and either mail it with payment or personally bring your payment into any tvb office!", "session_id": "doc2dial_3864"}
{"topic_shift": true, "utterance": "what if im issued a ticket?", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "you must include a request for one when you mail your not guilty plea.", "session_id": "doc2dial_3864"}
{"topic_shift": false, "utterance": "If I was looking to replace my license or permit, what address and mailing information is used?", "session_id": "doc2dial_1915"}
{"topic_shift": true, "utterance": "How do I update my address with the relevant department if I want to replace my license or permit?", "session_id": "doc2dial_1915"}
{"topic_shift": false, "utterance": "If you have requested a replacement license or permit, we send documents to the address on our records when the order is made. If your address has changed since then, you must first change your address and then order your replacement license or permit", "session_id": "doc2dial_1915"}
{"topic_shift": false, "utterance": "Have you changed address and wish to have your replacement license or permit sent to a new address?", "session_id": "doc2dial_1915"}
{"topic_shift": false, "utterance": "What if I have changed address since my original license or permit, what do I do then?", "session_id": "doc2dial_1915"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_1915"}
{"topic_shift": true, "utterance": "I ordered my replacement license and still have not received it, it's over 2 weeks since I ordered it", "session_id": "doc2dial_1915"}
{"topic_shift": false, "utterance": "The best course of action here is to contact us", "session_id": "doc2dial_1915"}
{"topic_shift": true, "utterance": "What happens if I am overseas or out of the country temporarily?", "session_id": "doc2dial_1915"}
{"topic_shift": false, "utterance": "How do I replace my license if I am overseas?", "session_id": "doc2dial_1915"}
{"topic_shift": false, "utterance": "You must have completed an Application for Permit form and submit this along with your Driver License/Non-Driver ID Card. You must also include your payment of $17.50", "session_id": "doc2dial_1915"}
{"topic_shift": false, "utterance": "Hello. I'm looking for information related to get housing assistance", "session_id": "doc2dial_868"}
{"topic_shift": true, "utterance": "Sure, no problem. We can help you with the disability housing grants for veterans and service members with a service connected disability.", "session_id": "doc2dial_868"}
{"topic_shift": true, "utterance": "Do you receive any benefit already?", "session_id": "doc2dial_868"}
{"topic_shift": false, "utterance": "I receive some benefits right now, but I'm not sure for which one I receive.", "session_id": "doc2dial_868"}
{"topic_shift": false, "utterance": "Ok, no problem. In that Case you can also apply for a Disability compensation for conditions related to your military  service.", "session_id": "doc2dial_868"}
{"topic_shift": true, "utterance": "I made the application for some benefits, but I don't know the status of this, how can you help me with that?", "session_id": "doc2dial_868"}
{"topic_shift": false, "utterance": "You can check your appeal status of a open home loan.", "session_id": "doc2dial_868"}
{"topic_shift": true, "utterance": "If I have any other doubt later, can I massage you again?", "session_id": "doc2dial_868"}
{"topic_shift": false, "utterance": "Yes, there is no problem. You can message us any time and ask us anything you need.", "session_id": "doc2dial_868"}
{"topic_shift": true, "utterance": "What I need to do for apply for this benefits?", "session_id": "doc2dial_868"}
{"topic_shift": false, "utterance": "You can check the instructions for how to apply for your VA home loan certificate of eligibility and what to do next.", "session_id": "doc2dial_868"}
{"topic_shift": true, "utterance": "In what will this help me?", "session_id": "doc2dial_868"}
{"topic_shift": false, "utterance": "The VA housing assistance can help veterans, service members and their surviving family to buy a home or refinance a loan.", "session_id": "doc2dial_868"}
{"topic_shift": false, "utterance": "Do I need to register my car in New York if it's registered in a different state?", "session_id": "doc2dial_1901"}
{"topic_shift": true, "utterance": "Yes, you need to register any vehicle you own at the DMV.", "session_id": "doc2dial_1901"}
{"topic_shift": true, "utterance": "What do I need to  bring to get it registered?", "session_id": "doc2dial_1901"}
{"topic_shift": false, "utterance": "Complete the DMV's Document Guide to make sure you bring everything you need.", "session_id": "doc2dial_1901"}
{"topic_shift": true, "utterance": "Can I renew my registration online?", "session_id": "doc2dial_1901"}
{"topic_shift": false, "utterance": "In most cases, but some vehicles can not be renewed online.", "session_id": "doc2dial_1901"}
{"topic_shift": true, "utterance": "What else can I complete online instead of going to the office?", "session_id": "doc2dial_1901"}
{"topic_shift": false, "utterance": "You have the ability to change your name or address and check your registration status online.", "session_id": "doc2dial_1901"}
{"topic_shift": true, "utterance": "Where can I register my car?", "session_id": "doc2dial_1901"}
{"topic_shift": false, "utterance": "You can register at any DMV office.", "session_id": "doc2dial_1901"}
{"topic_shift": true, "utterance": "Do any special situations apply to you, such as farm vehicles, no title or more than one owner?", "session_id": "doc2dial_1901"}
{"topic_shift": false, "utterance": "Yes, it's a farm vehicle.", "session_id": "doc2dial_1901"}
{"topic_shift": false, "utterance": "The procedure for registering that will be slightly different, so come to the office and we can walk you through it.", "session_id": "doc2dial_1901"}
{"topic_shift": false, "utterance": "I am looking for information regarding removing a lienholder from my title certificate", "session_id": "doc2dial_3870"}
{"topic_shift": true, "utterance": "Is there a lienholder currently on your title certificate?", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "Yes there is", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "Have you recently sold a vehicle?", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "Yes I have", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "After selling a vehicle, you don't have to remove a lienholder from the title certificate, you give the original title and lien release to the buyer", "session_id": "doc2dial_3870"}
{"topic_shift": true, "utterance": "Can a lienholder remove the lien from my title certificate?", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "They can apply to have the lien removed electronically", "session_id": "doc2dial_3870"}
{"topic_shift": true, "utterance": "I have lost my title certificate and need to remove a lien, what can I do?", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "You must complete and Application for a Duplicate Certificate of Title and proof that the original lien is satisfied to the address online or bring these to a DMV office. A duplicate title certificate is processed by the DMV and the certificate is mailed to you for a fee of $20.00", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "Can I request the DMV to remove a lien when I apply for a duplicate title certificate?", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "You can apply for this by way of mail or at a DMV office", "session_id": "doc2dial_3870"}
{"topic_shift": true, "utterance": "Is there any way that I can transfer a title certificate that has a lien listed?", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "When the DMV processes the title certificate of a new owner, the lien is removed", "session_id": "doc2dial_3870"}
{"topic_shift": true, "utterance": "What happens in the case of a lienholder being in possession of my title certificate?", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "In a n umber of states, the lienholder keeps the certificate until the lien has been satisfied. The lienholder then sends the title certificate to the owner", "session_id": "doc2dial_3870"}
{"topic_shift": false, "utterance": "I need help with benefits", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "Are you serving on active duty in the United States uniformed services , including active National Guard and Reserve with federal pay?", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "Are you a traditional or technical member of the National Guard and Reserve ?", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "no I'm not", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "I just want to know more about benefits?", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "We can help you find out which benefits you may qualify for and when to apply.", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "where else can I get info on this?", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "You will also learn about these benefits in your required Transition Assistance Program briefing", "session_id": "doc2dial_1097"}
{"topic_shift": true, "utterance": "where do I go for answers if I have more questions?", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "We have a page where you can ask questions online. I can give you a link if you want", "session_id": "doc2dial_1097"}
{"topic_shift": true, "utterance": "and can I call in for help?", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "Yes, you can call us at: VA benefits hotline 800-827-1000 , eBenefits technical support 800-983-0937 , Call MyVA311 for help 844-698-2311", "session_id": "doc2dial_1097"}
{"topic_shift": false, "utterance": "are you a real person or a robot? anyways, I need health care for depression", "session_id": "doc2dial_3680"}
{"topic_shift": true, "utterance": "We can help you find out how to get health services for mental health and trauma-related needs", "session_id": "doc2dial_3680"}
{"topic_shift": true, "utterance": "what do you have?", "session_id": "doc2dial_3680"}
{"topic_shift": false, "utterance": "VA offers many services and programs for Veterans with specific needs. We cover the cost of many of these services under the VA health care program.", "session_id": "doc2dial_3680"}
{"topic_shift": true, "utterance": "can I do all of my business with the VA online?", "session_id": "doc2dial_3680"}
{"topic_shift": false, "utterance": "If you are in a VA health care program you can manage your VA health benefits online through VA.gov", "session_id": "doc2dial_3680"}
{"topic_shift": true, "utterance": "is there more help with understanding the services available to me?", "session_id": "doc2dial_3680"}
{"topic_shift": false, "utterance": "Yes, we can help if you want to know more about your VA health care benefits, your health care team, and where you will go for care. Do you need a phone number to call for more help?", "session_id": "doc2dial_3680"}
{"topic_shift": false, "utterance": "no I prefer to get help online", "session_id": "doc2dial_3680"}
{"topic_shift": true, "utterance": "will you help me by finding out if I was exposed to anything that could make me sick?", "session_id": "doc2dial_3680"}
{"topic_shift": false, "utterance": "Yes, we can help you find out which health concerns you should be aware of depending on when and where you served.", "session_id": "doc2dial_3680"}
{"topic_shift": false, "utterance": "Where do I apply for escort driver certification?", "session_id": "doc2dial_3858"}
{"topic_shift": true, "utterance": "Most DMV offices offer the test, it will be listed with their Office Hours.", "session_id": "doc2dial_3858"}
{"topic_shift": false, "utterance": "Does your local office offer it?", "session_id": "doc2dial_3858"}
{"topic_shift": false, "utterance": "No, the certification test is not listed for my location.", "session_id": "doc2dial_3858"}
{"topic_shift": false, "utterance": "Can I take the test online?", "session_id": "doc2dial_3858"}
{"topic_shift": false, "utterance": "It isn't offered online yet, but there are several offices close to you.", "session_id": "doc2dial_3858"}
{"topic_shift": true, "utterance": "Will there be paperwork I need to fill out to take the test?", "session_id": "doc2dial_3858"}
{"topic_shift": false, "utterance": "Yes, you need to fill out the Vehicle Escort Driver Application.", "session_id": "doc2dial_3858"}
{"topic_shift": true, "utterance": "How old do you have to be to apply?", "session_id": "doc2dial_3858"}
{"topic_shift": false, "utterance": "You need to be at least 21.", "session_id": "doc2dial_3858"}
{"topic_shift": true, "utterance": "What do I need to bring with me?", "session_id": "doc2dial_3858"}
{"topic_shift": false, "utterance": "You need your driver's license and additional ID.  The DMV Document Guide shows the whole list of acceptablr ID.", "session_id": "doc2dial_3858"}
{"topic_shift": false, "utterance": "hi i need help about VA Decision Review and Appeals", "session_id": "doc2dial_840"}
{"topic_shift": true, "utterance": "Do you have a calendar?", "session_id": "doc2dial_840"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_840"}
{"topic_shift": false, "utterance": "Do you have 1 year to request the review?", "session_id": "doc2dial_840"}
{"topic_shift": false, "utterance": "If you have 1 year from the date of your decision to request a review of the decision, unless you have a fiduciary claim or a multi-party claim.", "session_id": "doc2dial_840"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_840"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews. Go to frequently asked questions", "session_id": "doc2dial_840"}
{"topic_shift": true, "utterance": "Can I request a Board Appeal?", "session_id": "doc2dial_840"}
{"topic_shift": false, "utterance": "You can request a Board Appeal after an initial complaint, a supplemental complaint, or a higher level review decision. You cannot request 2 Board Appeals in a row.", "session_id": "doc2dial_840"}
{"topic_shift": true, "utterance": "What should I do after I make the request?", "session_id": "doc2dial_840"}
{"topic_shift": false, "utterance": "You don't need to do anything while you wait, unless VA sends you a letter asking for more information.", "session_id": "doc2dial_840"}
{"topic_shift": true, "utterance": "And for the Appeal before a veterans law judge, which form should I fill out?", "session_id": "doc2dial_840"}
{"topic_shift": false, "utterance": "Must Download VA Form 10182: Appeal Panel PDF", "session_id": "doc2dial_840"}
{"topic_shift": false, "utterance": "Hello, can you tell me about all the retirement benefits?", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "It is important that you continue reading to understand how Social Security fits into your retirement plan and all the benefits it can offer you.", "session_id": "doc2dial_698"}
{"topic_shift": true, "utterance": "What does social security consist of?", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "One of the important benefits is that they receive 40% of their pre-retirement income from Social Security.", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "This can happen while you are making your retirement plan.", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "What does this retirement plan consist of?", "session_id": "doc2dial_698"}
{"topic_shift": true, "utterance": "Can you tell me more about such a process?", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "Review the various applications that can facilitate the process.", "session_id": "doc2dial_698"}
{"topic_shift": true, "utterance": "What can you tell me about the delayed retirement age?", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "It consists of delaying the collection of benefits, among other things.", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "Okay, what else can you tell me.", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "It is noteworthy that the amount of your retirement benefit will continue to increase until age 70.", "session_id": "doc2dial_698"}
{"topic_shift": false, "utterance": "i'd like to learn more about self-certification", "session_id": "doc2dial_1929"}
{"topic_shift": true, "utterance": "sure, what would you like to know?", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "why do i have to self-certify?", "session_id": "doc2dial_1929"}
{"topic_shift": true, "utterance": "there are many different types of reasons you need to self certify. what would you like to know?", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "I just want to know why i have to self certify. could you explain it a little bit more", "session_id": "doc2dial_1929"}
{"topic_shift": true, "utterance": "there are many different types of self-certification driving. would you like to know the types?", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "yes please, what if my driving type changes?", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "if your driving type changes you must go to you local DMV to change it", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_1929"}
{"topic_shift": true, "utterance": "what driving type should i choose if i have a current CDL license with no restrictions but no medical examiner certificate? I don't use my CDL license to drive commercially but don't want to downgrade because it is a while before it expires.", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "you will need to go to the DMV to change it as it is a requirement for all CDL drivers to certify to the type of driving in which they operate.", "session_id": "doc2dial_1929"}
{"topic_shift": true, "utterance": "what driving type should i certify to if i have a DOT Medical examiner's certificate?", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "you should certify to the type of driving in which you operate", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "perhaps you should consider having the NI driving type?", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "as stated before i already have a Medical Examiners Certificate.", "session_id": "doc2dial_1929"}
{"topic_shift": false, "utterance": "I need to know if there are other ways to change my contact information, other than online.", "session_id": "doc2dial_854"}
{"topic_shift": true, "utterance": "Yes, you can change your information by mail or phone, for example.", "session_id": "doc2dial_854"}
{"topic_shift": true, "utterance": "Would you like to know more about changing it by mail?", "session_id": "doc2dial_854"}
{"topic_shift": false, "utterance": "Yeah, of course.", "session_id": "doc2dial_854"}
{"topic_shift": false, "utterance": "In that case you'll need to fill out a VA Direct Deposit Enrollment VA Form 24-0296 and mail it to us.", "session_id": "doc2dial_854"}
{"topic_shift": true, "utterance": "Ok, I can do that. Will do that, in fact. Oh, and do I have to contact VA if my information need to be updated?", "session_id": "doc2dial_854"}
{"topic_shift": false, "utterance": "Yes, it's important to update your information with us if you change your marital status, have a baby, adopt a child, or experience any other life change that could affect your rating or payment.", "session_id": "doc2dial_854"}
{"topic_shift": true, "utterance": "I see, makes sense. What if my disability just took a turn for the worse? Do I need to report that too?", "session_id": "doc2dial_854"}
{"topic_shift": false, "utterance": "In that case, you can file a claim for an increase in benefits or file for a VA disability increase.", "session_id": "doc2dial_854"}
{"topic_shift": true, "utterance": "Back to the question before, what happens if I move or change my address? We're planning to move into a new home soon.", "session_id": "doc2dial_854"}
{"topic_shift": false, "utterance": "Make sure to update your contact information so we send information about your benefits and services as well as any prescriptions , lab test results, or appointment reminders you may need to the right location.", "session_id": "doc2dial_854"}
{"topic_shift": true, "utterance": "Ok, I put it on my list. Let's talk about disability increase again. What if my disability rating exceeds 30%?", "session_id": "doc2dial_854"}
{"topic_shift": false, "utterance": "If you have a disability rating of 30% or higher, you may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate.", "session_id": "doc2dial_854"}
{"topic_shift": false, "utterance": "I need help with the VA Welcome Kit", "session_id": "doc2dial_3694"}
{"topic_shift": false, "utterance": "Okay, the VA Welcome Kit can help inform you of the benefits and services that are available to you.", "session_id": "doc2dial_3694"}
{"topic_shift": true, "utterance": "How do I download the guides I want?", "session_id": "doc2dial_3694"}
{"topic_shift": true, "utterance": "are you a Veteran?", "session_id": "doc2dial_3694"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3694"}
{"topic_shift": true, "utterance": "are you a family member?", "session_id": "doc2dial_3694"}
{"topic_shift": false, "utterance": "no, I'm a friend that is helping a friend", "session_id": "doc2dial_3694"}
{"topic_shift": true, "utterance": "and you would like to learn more about benefits?", "session_id": "doc2dial_3694"}
{"topic_shift": false, "utterance": "yes, about disability", "session_id": "doc2dial_3694"}
{"topic_shift": false, "utterance": "You can use VA.gov to file a claim for disability compensation for conditions related to military service, and manage benefits", "session_id": "doc2dial_3694"}
{"topic_shift": true, "utterance": "and can I get the VA Welcome Kit?", "session_id": "doc2dial_3694"}
{"topic_shift": false, "utterance": "Yes, I'll give you the link to the guide in either color or black and white PDF.  You can print out the copies for your friend and share them with others that may find them relevant", "session_id": "doc2dial_3694"}
{"topic_shift": false, "utterance": "Hello, can you tell me about your life insurance for veterans?", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "Of course. The VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children. On our page you can explore your options, manage your policy, and file claims to get the insurance benefits you've earned.", "session_id": "doc2dial_1083"}
{"topic_shift": true, "utterance": "Great. What exactly can I find on this page of yours?", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "You can get VA life insurance, manage your policy and benefits, or find more information and resources.", "session_id": "doc2dial_1083"}
{"topic_shift": true, "utterance": "Talking about that, what information and resources do you offer?", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "Are you wondering how much life insurance you need?", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "Yes. I mean, who doesn't?", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "In that case you should use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.", "session_id": "doc2dial_1083"}
{"topic_shift": true, "utterance": "I have another question. I've calculated all of the expenses recently and you still owe me funds. Is there an online service that can help me?", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "Yes, you can search for unclaimed insurance funds. If you think we may owe you funds from a VA insurance police, you can search our unclaimed funds records by the qualifying Veteran's name.", "session_id": "doc2dial_1083"}
{"topic_shift": true, "utterance": "Great. And can you counsel me on the life insurance? I'm a bit confused.", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "Yes, we offer beneficiary financial counseling and online will preparation. If you're enrolled in a VA life insurance plan, find out if you can get free financial planning and online will preparation services.", "session_id": "doc2dial_1083"}
{"topic_shift": true, "utterance": "Good, but is it also possible to update my information online or do I need to do it in another way as well?", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "You can keep the information up to date about who you want to receive your insurance proceeds. This will make it easier for your family members to file a claim in their time of need.", "session_id": "doc2dial_1083"}
{"topic_shift": false, "utterance": "How can i find out more information and resources about GI Bill and VA education benefits?", "session_id": "doc2dial_1068"}
{"topic_shift": true, "utterance": "You can use the GI Bill Comparison ToolLearn about VA education benefits programs and compare GI Bill benefits based on the school you choose.", "session_id": "doc2dial_1068"}
{"topic_shift": true, "utterance": "Would you like to learn about other VA benefits and services?", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "No, not at this time,, thank you.", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "Can i get support for a small business as a veteran?", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "Yes, there is a Veteran-owned small business support and all you need to do is register.", "session_id": "doc2dial_1068"}
{"topic_shift": true, "utterance": "What happens if my school closed or program ended because of a change in VA regulations?", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "You would need to apply to restore your GI Bill benefits.", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "So all I need to do is apply to get my GI Bill benefits restored?", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "Yes, just apply again to restore your GI Bill benefits if your school closed.", "session_id": "doc2dial_1068"}
{"topic_shift": true, "utterance": "Are their any stories of how veterans and service members use the GI Bill that I can see?", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "You can see stories of how Veterans and service members use GI Bill and it will show you how they advanced in their career.", "session_id": "doc2dial_1068"}
{"topic_shift": true, "utterance": "How do I know if I am enrolled in an approved school?", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "You can use our online verification system called \"Wave\" to make sure you are enrolled in an approved school and keep getting your benefits.", "session_id": "doc2dial_1068"}
{"topic_shift": false, "utterance": "what are my rights if a complaint or other DMV charges have been filed against me", "session_id": "doc2dial_2561"}
{"topic_shift": true, "utterance": "Do you want to protect your installation, registration or certification license?", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2561"}
{"topic_shift": true, "utterance": "What to do if a complaint is filed against me?", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "he New York State Department of Motor Vehicles regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "how to legally operate as such a business", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "you must register with DMV . Once your application is approveds you will receive a certificate from DMV", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "you will receive a certificate from DMV", "session_id": "doc2dial_2561"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "Return to DMV Publications", "session_id": "doc2dial_2561"}
{"topic_shift": true, "utterance": "if i pay my fine and/or penalty or serve out period of suspension", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "you will be back in business after complete compliance", "session_id": "doc2dial_2561"}
{"topic_shift": true, "utterance": "how to protect my business?", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "Keep a copy of all work orders in an easy - to - access location", "session_id": "doc2dial_2561"}
{"topic_shift": false, "utterance": "Hello, can you tell me what the FAFSA completion data consists of?", "session_id": "doc2dial_4110"}
{"topic_shift": true, "utterance": "It is noteworthy that each past year they are different from the numbers.", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "Can you tell me more about it?", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "It can happen due to several factors, also including the possibility that your institution appears more than once in the data.", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "What relatively small number of applicants does it affect?", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "This means that there were applicants who submitted an application in a previous year.", "session_id": "doc2dial_4110"}
{"topic_shift": true, "utterance": "Can you tell me why several blank districts on the maps?", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "It is noteworthy that they are listed as missing data.", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "What conditions must be met for this purpose?", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "Of note is the lack of the statutory adjusted cohort graduation rate.", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "What would happen if the districts were merged?", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "It is noteworthy that the districts are listed as missing data.", "session_id": "doc2dial_4110"}
{"topic_shift": true, "utterance": "Can you tell me if schools should contain all the information?", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "Of course, it's also worth noting that, unless the school has opened, merged, or changed its name in the past year or two.", "session_id": "doc2dial_4110"}
{"topic_shift": false, "utterance": "Hi, i was told to use this. I'm looking for information for getting a SSN for a U.S bron child, please.", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "Sure, no problem. If you are going to apply, you must know that Social Security must verify a birth record for all U.S born applicants for an original SSN.", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "Have you verified a birth record?", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "No, i've not.", "session_id": "doc2dial_101"}
{"topic_shift": true, "utterance": "I suppose i need a birth certificate in order to do that, right? what if a don't have that document?", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "Don't worry. If that scenario shows up, we can accept some other document, such as a state issued non-driver identification card or an Adoption Decree.", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "Good, that great to know it. Um, what can you tell me about the age issue?", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "In that matter, it will depend on your child's age. If you have proof of its age before 5, you must submit that document. If not, we can accept other documents to prove this. If your child is over 12, needs to come to the office.", "session_id": "doc2dial_101"}
{"topic_shift": true, "utterance": "Can i submit copies, i mean, photocopies or notarized copies of documents to you?", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "Sorry, but no. Any document you submit must be originals. In case to be copies, they must be certified by the issuing agency.", "session_id": "doc2dial_101"}
{"topic_shift": true, "utterance": "Oh, i see. And what happens if my child has been living outside U.S?", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "Ok. In that case, any document that proves his/her long term residency outside U.S, such as passport or school record, can be used as proof.", "session_id": "doc2dial_101"}
{"topic_shift": true, "utterance": "I was told a child in process of adoption can get a SSN before its adoption is complete? is that right?", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "That's correct, in some cases they can get a SSN. But mostly we recommend to wait, so they can get its SSN with child's new name.", "session_id": "doc2dial_101"}
{"topic_shift": false, "utterance": "I could use some help regarding social security credits. How do they work?", "session_id": "doc2dial_667"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_667"}
{"topic_shift": true, "utterance": "How many credits do I need for disability benefits?", "session_id": "doc2dial_667"}
{"topic_shift": false, "utterance": "Do you want to know the disability benefit requirements?", "session_id": "doc2dial_667"}
{"topic_shift": false, "utterance": "No, I just want to understand the credit system.", "session_id": "doc2dial_667"}
{"topic_shift": true, "utterance": "How do I earn those credits?", "session_id": "doc2dial_667"}
{"topic_shift": false, "utterance": "Are you working and do you pay Social Security taxes?", "session_id": "doc2dial_667"}
{"topic_shift": false, "utterance": "Yes, to both.", "session_id": "doc2dial_667"}
{"topic_shift": false, "utterance": "In that case you earn up to a maximum of four credits per year.", "session_id": "doc2dial_667"}
{"topic_shift": true, "utterance": "What if I'm already receiving retirement benefits and I die?", "session_id": "doc2dial_667"}
{"topic_shift": false, "utterance": "Then we will pay your survivors based on that entitlement. We will not have to determine your credits again.", "session_id": "doc2dial_667"}
{"topic_shift": false, "utterance": "Tell about the Temporary Relief, please", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "Sometimes, you need to suspend your student loan payments for a short period", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "Are you in a short-term financial bind?", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "Not at all", "session_id": "doc2dial_3119"}
{"topic_shift": true, "utterance": "What if I don't pay any interest?", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "If you don't pay that interest, it will be capitalized and added to your principal balance.", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "Why will that interest be capitalized?", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "that's because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment on most payment plans", "session_id": "doc2dial_3119"}
{"topic_shift": true, "utterance": "How to relieve student loan borrowers during the national COVID-19 emergency?", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "Federal student loan borrowers are automatically being placed in an administrative forbearance, which allow to temporarily stop making monthly loan payments. This suspension of payments will last from March 13, 2020 through Sept. 30, 2020,but you can still make payments if you choose.", "session_id": "doc2dial_3119"}
{"topic_shift": true, "utterance": "How can I get relief with lower payments on an income-driven repayment plan?", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "It would be better to consider a different payment plan, such as an income-driven repayment plan. These plans base your monthly student loan payments on your income and family size. In some cases, the payment could be as low as $0 per month", "session_id": "doc2dial_3119"}
{"topic_shift": false, "utterance": "Hello I need information about how to renew a CDL", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "It is very important that you renew your CDL as your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "Do you plan to travel in the next days and do not have a passport?", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "We highly recommend that you upgrade to an Enhanced or REAL ID when renewing. It is essential that you get more information about enhanced documents, REAL ID and standard.", "session_id": "doc2dial_2207"}
{"topic_shift": true, "utterance": "ok and what do i need to renew a CDL?", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "It is important that In addition to meeting the requirements to renew any type of driver's license, to renew your CDL, you will need to Comply with the federal requirements for medical certification", "session_id": "doc2dial_2207"}
{"topic_shift": true, "utterance": "ok thanks and could you tell me what the price is for an 8 year driver's license?", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "of course, the MCTD fee is $ 16.", "session_id": "doc2dial_2207"}
{"topic_shift": true, "utterance": "and the renewal must be done in a DMV office?", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "Yes, you must come to a DMV office to renew a CDL commercial driver's license or a CLP commercial license permit. Please complete this guide to ensure you have the proof of identification you need before you come.", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "and what should i do before i go?", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "it's important that you find your evidence", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "Excuse me, I deleted the previous message, can you tell me again if the renewal should be done in a DMV office?", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "of course with pleasure. Yes You must come to a DMV office to renew a CDL commercial driver's license or a CLP commercial license permit. Please complete this guide to ensure you have the proof of identification you need before you come.", "session_id": "doc2dial_2207"}
{"topic_shift": false, "utterance": "Hello, can you please tell me how I can keep my personal information secure?", "session_id": "doc2dial_673"}
{"topic_shift": true, "utterance": "Of course. Identity theft affects millions of people each year and can cause serious financial and identity-related problems.", "session_id": "doc2dial_673"}
{"topic_shift": true, "utterance": "Well, but before we get to that, what should I know regarding my retirement benefits?", "session_id": "doc2dial_673"}
{"topic_shift": false, "utterance": "Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.", "session_id": "doc2dial_673"}
{"topic_shift": true, "utterance": "Alright, I'll read that page. So, what should I do to report any suspicious activity?", "session_id": "doc2dial_673"}
{"topic_shift": false, "utterance": "Do you want to know what to do if you receive a suspicious call from someone claiming to be from Social Security?", "session_id": "doc2dial_673"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_673"}
{"topic_shift": false, "utterance": "In that case, hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.", "session_id": "doc2dial_673"}
{"topic_shift": true, "utterance": "Will do. So, what kind of online services do you offer?", "session_id": "doc2dial_673"}
{"topic_shift": false, "utterance": "We offer the advanced designation of a representative payee, for example.", "session_id": "doc2dial_673"}
{"topic_shift": true, "utterance": "How can I protect myself from identity theft?", "session_id": "doc2dial_673"}
{"topic_shift": false, "utterance": "You can protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "session_id": "doc2dial_673"}
{"topic_shift": false, "utterance": "Hello, I have several questions about renewing a CDL.", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Then you've come to the right place. I have to warn you though, your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Do you plan to travel, but you don't have a passport?", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Yes, that is the case. Unfortunately.", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Then we recommend you upgrade to an Enhanced or REAL ID when you renew.", "session_id": "doc2dial_2213"}
{"topic_shift": true, "utterance": "Talking about renewal, can I renew the CDL at the local DMV office?", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Yes. You must come to a DMV office to renew a commercial driver license CDL or commercial license permit CLP. Complete this guide to make sure you have the proofs of identification you need before coming.", "session_id": "doc2dial_2213"}
{"topic_shift": true, "utterance": "What if I have an open suspension or revocation?", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Then I'm afraid we will reject your application.", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Oh, that's a bummer. What if I'm a temporary visitor?", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "In that case you will need to provide proof of legal presence in the U.S. with every application. Your new document will have the legend NON-DOMICILED and also TEMPORARY VISITOR and the expiration date of your legal status in the United States printed on it.", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Wait, what if I have the driving type \"non-excepted interstate\" on my renewal?", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Then you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants (MV-44.5) to help you determine your driving type.", "session_id": "doc2dial_2213"}
{"topic_shift": true, "utterance": "I see. And if I have another class along with class M?", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Then you'll have to add an additional $ 8.00 to the fee above.", "session_id": "doc2dial_2213"}
{"topic_shift": false, "utterance": "Hello I need information about what to bring to the DMV office?", "session_id": "doc2dial_2575"}
{"topic_shift": true, "utterance": "Bring", "session_id": "doc2dial_2575"}
{"topic_shift": false, "utterance": "don't have the vehicle title?", "session_id": "doc2dial_2575"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2575"}
{"topic_shift": true, "utterance": "You must have the title issued in your name. The title must be issued in your name before you can sell or transfer the vehicle. You can transfer the title by mail or at a DMV office.", "session_id": "doc2dial_2575"}
{"topic_shift": false, "utterance": "Is the title in your name?", "session_id": "doc2dial_2575"}
{"topic_shift": true, "utterance": "What information should the title have?", "session_id": "doc2dial_2575"}
{"topic_shift": false, "utterance": "New York or out-of-state title must be complete", "session_id": "doc2dial_2575"}
{"topic_shift": true, "utterance": "Where can distributors find information on how to file or remove a lien?", "session_id": "doc2dial_2575"}
{"topic_shift": false, "utterance": "See Remove or add a lien holder of a title", "session_id": "doc2dial_2575"}
{"topic_shift": false, "utterance": "Where can distributors find information on how to file or remove a lien?", "session_id": "doc2dial_2575"}
{"topic_shift": false, "utterance": "See Remove or add a lien holder of a title", "session_id": "doc2dial_2575"}
{"topic_shift": false, "utterance": "educate me on loan forgiveness because I think I was done wrong", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "Borrowers may be eligible for forgiveness of the federal student loans used to attend a school if that school misled them or engaged in other misconduct in violation of certain laws. This type of loan forgiveness is called \u201cborrower defense to repayment,\u201d sometimes abbreviated to \u201cborrower defense.\u201d", "session_id": "doc2dial_4104"}
{"topic_shift": true, "utterance": "what will you review on an application?", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "They will look at things such as the campuses you attended, the programs in which you enrolled, and the dates that you enrolled", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "can loan forgiveness be applied to a Federal Perkins loan?", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "If you consolidate your loans into a Direct Consolidation Loan you can obtain a discharge", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "how will we know if we are eligible for loan forgiveness?", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "The U.S. Department of Education will notify\u00a0borrower defense applicants\u00a0through e-mail of their determination about borrower defense discharge eligibility.", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "Would you like a number you can call if you have more questions about this notification?", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "yes let me have it", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "You can call our borrower defense hotline: 1-855-279-6207. Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Eastern time", "session_id": "doc2dial_4104"}
{"topic_shift": true, "utterance": "I looked at your page, what are Corinthian colleges?", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "They are Everest, Heald, and WyoTech", "session_id": "doc2dial_4104"}
{"topic_shift": false, "utterance": "Yes I lost my card, what do I need to do?", "session_id": "doc2dial_115"}
{"topic_shift": true, "utterance": "You need to establish your citizenship with Social Security if you haven't already.", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "Have you done so?", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "It should be in your records already.", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "I don't have any official U.S. documents, they were lost in a fire recently.", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "If that is the case, other documents may be deemed acceptable such as an officlal employee card.", "session_id": "doc2dial_115"}
{"topic_shift": true, "utterance": "I have such a card but it has expired, is that okay?", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "All documents submitted to us must be current and not expired so you must procure a new one.", "session_id": "doc2dial_115"}
{"topic_shift": true, "utterance": "Oh I have my passport can I use it for proof of who I am?", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "One document may be used both to prove your citizenship and identity.", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "I was issued a card by my state, is that acceptable?", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "It might be acceptable if it is current not expired and it shows your name , date of birth or age and preferably a recent photograph.", "session_id": "doc2dial_115"}
{"topic_shift": false, "utterance": "My income has changed and I wanted to know which impact this has on my retirement.", "session_id": "doc2dial_3643"}
{"topic_shift": true, "utterance": "Has your income gone down due to any of the following situations, and the change makes a difference in the income level we consider?", "session_id": "doc2dial_3643"}
{"topic_shift": false, "utterance": "No. It has gone up, actually.", "session_id": "doc2dial_3643"}
{"topic_shift": false, "utterance": "What would happen if I earned less, like you suggested?", "session_id": "doc2dial_3643"}
{"topic_shift": false, "utterance": "In that case we would need to see documentation verifying the event and the reduction in your income.", "session_id": "doc2dial_3643"}
{"topic_shift": true, "utterance": "I see. So how exactly do you determine my income-related adjustment amounts?", "session_id": "doc2dial_3643"}
{"topic_shift": false, "utterance": "Well, we use your most recent federal tax return the IRS provides to us. This information is from a tax return filed in 2019 for tax year 2018. Sometimes, the IRS only provides information from a return filed in 2018 for tax year 2017.", "session_id": "doc2dial_3643"}
{"topic_shift": true, "utterance": "So if I had less income, what would I need to do? My wife has that issue currently.", "session_id": "doc2dial_3643"}
{"topic_shift": false, "utterance": "In that case we need to see documentation verifying the event and the reduction in your income. The documentation you provide should relate to the event and may include a death certificate, a letter from your employer about your retirement, or something similar.", "session_id": "doc2dial_3643"}
{"topic_shift": true, "utterance": "That's what I thought. And how high are the monthly medicare premiums?", "session_id": "doc2dial_3643"}
{"topic_shift": false, "utterance": "The standard Part B premium for 2020 is $ 144.60.", "session_id": "doc2dial_3643"}
{"topic_shift": false, "utterance": "hi i need help about VA benefits for service members", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "Are you serving on active duty in the United States Uniformed Services, including the National Guard and Active Reserve with Federal Pay?", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "then you may be eligible for VA benefits both during service and after separation or retirement.", "session_id": "doc2dial_1054"}
{"topic_shift": true, "utterance": "And what is the Home Aid and Assistance program or subsidy?", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "Home Aid and Assistance or Subsidy If you need help with your daily activities or are confined to your home, check to see if you are eligible to increase the aid added to your monthly Veterans Pension payments. Open only to active duty veterans", "session_id": "doc2dial_1054"}
{"topic_shift": true, "utterance": "What do I need to do To connect with other resources for veterans and transitioning service members?", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "Visit the Department of Defense website DoD Military OneSource\u00a0 Visit our mental health site for service members in transition\u00a0 Read about our commitment to supporting veterans in transition", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "and what should I do if there is a mental health problem?", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "Get care now\u00a0\u00a0\u00a0\u00a0 If you need help with a specific mental health problem or are having trouble sleeping, control your anger, or adjust to civilian life, you are not alone.", "session_id": "doc2dial_1054"}
{"topic_shift": true, "utterance": "and what things can I find on this page?", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "On this page you can use during and after service VA Benefits\u00a0 Time-sensitive VA benefits to consider when separating or withdrawing", "session_id": "doc2dial_1054"}
{"topic_shift": false, "utterance": "hi i need help about Am I eligible for VA DIC as a surviving spouse or dependent?", "session_id": "doc2dial_1732"}
{"topic_shift": true, "utterance": "You can meet VA or surviving spouse compensation requirements if you meet the requirements below. You must also present evidence with your claim that shows one of the descriptions below is true for the Veteran or service member. Evidence may include documents such as military service records, medical reports, and medical examination results.", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "Were you married to the veteran or service member before January 1, 1957?", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "Were you married to the veteran or service member within 15 years of your discharge from the period of military service during which the qualifying illness or injury began or worsened?", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "Were you married to the Veteran or service member for at least 1 year?", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1732"}
{"topic_shift": true, "utterance": "What if my Blue Water Navy Veterans Service Disability Claim was denied in the past?", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "You may be eligible for DIC benefits under the 2019 Blue Water Navy Vietnam Veterans Act.", "session_id": "doc2dial_1732"}
{"topic_shift": true, "utterance": "If I am the spouse of a Veteran, what should I do?", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "complete an Application for DIC, Death Pension and / or Accumulated Benefits VA Form 21P-534EZ. Download the VA 21P-534EZ PDF form", "session_id": "doc2dial_1732"}
{"topic_shift": true, "utterance": "What should include the documents that I should send?", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "Evidence may include documents such as military service records, medical reports, and medical examination results.", "session_id": "doc2dial_1732"}
{"topic_shift": false, "utterance": "Can I get help to pay for my college at an international school through federal student aid?", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "Yes, many who study abroad get federal student aid to help pay for expenses.", "session_id": "doc2dial_3125"}
{"topic_shift": true, "utterance": "How much can I receive in federal student loan funds for international study?", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "The annual limit for Direct Subsidized and Unsubsidized loans can be between $5500 and $20500.", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "Do you know the factors that might change your amount you get such as dependent or independent?", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "Yes, I know factors such as dependent or independent student will play a role in how much I get for my loan.", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "Direct PLus Loan amounts are figured out by minusing any other financial aid you are receiving from your total cost of attendance in the school.", "session_id": "doc2dial_3125"}
{"topic_shift": true, "utterance": "What federal student aid would I be eligible for at an international school?", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "You can receive a federal student loan from William D. Ford Federal Direct Loan.", "session_id": "doc2dial_3125"}
{"topic_shift": true, "utterance": "Can I find out what pass rates are in International Medical Schools?", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "Yes, International Medical Schools have things like pass rates on US Medical Licensing Exams, student loan debt, and completion rates.", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "Are there housing forms I should complete?", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "Yes, housing forms and should look into medical insurance.", "session_id": "doc2dial_3125"}
{"topic_shift": false, "utterance": "Hello there. I'm looking information about how to get someone military records.", "session_id": "doc2dial_883"}
{"topic_shift": true, "utterance": "Are you a family member of the veteran?", "session_id": "doc2dial_883"}
{"topic_shift": false, "utterance": "Yes, I'm planing to do a burial for a veteran in a veterans national cementary.", "session_id": "doc2dial_883"}
{"topic_shift": false, "utterance": "In that case we can help you, but you need to call and make a scheduling at 800-535-1117 at our national cemetery office", "session_id": "doc2dial_883"}
{"topic_shift": true, "utterance": "Is there any other way to get the military records?", "session_id": "doc2dial_883"}
{"topic_shift": false, "utterance": "You can check the status of your request by signing in to milConnect and going to the personnel file tab within the defense personnel records information.", "session_id": "doc2dial_883"}
{"topic_shift": true, "utterance": "What happens if we are talking about a very old veteran?", "session_id": "doc2dial_883"}
{"topic_shift": false, "utterance": "There is no problem, you can get a copy of any military records.", "session_id": "doc2dial_883"}
{"topic_shift": true, "utterance": "There others ways to get military records?", "session_id": "doc2dial_883"}
{"topic_shift": false, "utterance": "Yes, there are.", "session_id": "doc2dial_883"}
{"topic_shift": true, "utterance": "I'm the descendant of a veteran who has passed away.", "session_id": "doc2dial_883"}
{"topic_shift": false, "utterance": "You can request a copy of a military record by mail or fax, to the national personnel records center by downloading the form SF 180", "session_id": "doc2dial_883"}
{"topic_shift": false, "utterance": "Hello, do I need information related to the federal aid program?", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "In important highlight that federal student aid to pay your expenses.", "session_id": "doc2dial_3131"}
{"topic_shift": true, "utterance": "What is the form of housing?", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "Are you interested in life insurance?", "session_id": "doc2dial_3131"}
{"topic_shift": true, "utterance": "I wonder what kind of help can I ask for help?", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "You can get that information at the institution.", "session_id": "doc2dial_3131"}
{"topic_shift": true, "utterance": "What student aid can you request for international studies?", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "Many international schools are offering help to students.", "session_id": "doc2dial_3131"}
{"topic_shift": true, "utterance": "If you give me the help, what is the payment system?", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "The process involves electronically transmitting from the United States Treasury to the designated bank of the international school.", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "Also, if there is money left it is transferred to your account.", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "What does this procedure consist of?", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "It is noteworthy that the excess money will be given to you.", "session_id": "doc2dial_3131"}
{"topic_shift": false, "utterance": "I'm looking for information about how to enjoy benefits for Veterans.", "session_id": "doc2dial_897"}
{"topic_shift": false, "utterance": "For that', you'll have to meet certain criteria.", "session_id": "doc2dial_897"}
{"topic_shift": true, "utterance": "Oh, i see. And what can i do in order to know if i meet those criteria?", "session_id": "doc2dial_897"}
{"topic_shift": false, "utterance": "Well, for starters, you better gather documents and information that you'll need to apply for education benefits, along with the information of the benefits you'll get in your future school.", "session_id": "doc2dial_897"}
{"topic_shift": true, "utterance": "What other means can i use to apply for these benefits?", "session_id": "doc2dial_897"}
{"topic_shift": false, "utterance": "You can apply via mail. First, request an application form from us. Then fill it and mail it to the Veterans Affairs processing office, near you location or school.", "session_id": "doc2dial_897"}
{"topic_shift": true, "utterance": "And if instead, i choose to do all this in person, can i go?", "session_id": "doc2dial_897"}
{"topic_shift": false, "utterance": "Totally. Just go to a Veterans Affairs regional benefits office and enlist the help from a employee there.", "session_id": "doc2dial_897"}
{"topic_shift": true, "utterance": "You said before that i would need to gather some documentation, didn't you?", "session_id": "doc2dial_897"}
{"topic_shift": false, "utterance": "That's right. In order to prepare for any contingency, is better for you to start gathering certain documents and information that cold be useful in the process.", "session_id": "doc2dial_897"}
{"topic_shift": false, "utterance": "Are you also interested on applying for the so called Chapter 31 or Chapter 36?", "session_id": "doc2dial_897"}
{"topic_shift": false, "utterance": "No, i don't have any interest on those for now, thanks.", "session_id": "doc2dial_897"}
{"topic_shift": false, "utterance": "Hi, I need some more info on Dependency and Indemnity Compensation, and if I am eligible as a spouse.", "session_id": "doc2dial_1726"}
{"topic_shift": true, "utterance": "You may qualify if you meet certain criteria.", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "What is the criteria?", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "We can discuss that. Did you marry the service member or Veteran before January 1 1957?", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "Oh no, much more recent than that.", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "Ok, did you marry the Veteran within 15 years of their discharge?", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "No, that isn't me either.", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "Were you married to the Veteran for at least 1 year?", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "No, again, not the case.", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "Do you have a child with the Veteran?", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_1726"}
{"topic_shift": true, "utterance": "I am a surviving parent, how do I apply for compensation?", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "You can fill out a Application for Dependency and Indemnity Compensation by Parent VA Form 21P-535.", "session_id": "doc2dial_1726"}
{"topic_shift": false, "utterance": "can you give me details of Employment benefits for dependent family members", "session_id": "doc2dial_1040"}
{"topic_shift": false, "utterance": "Find out if you re eligible and how to apply to get career and educational counseling through VR&E as the dependent family member of a service member or Veteran with a service - connected disability", "session_id": "doc2dial_1040"}
{"topic_shift": true, "utterance": "Can I get Educational and Career Counseling services provided by VR&E?", "session_id": "doc2dial_1040"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1040"}
{"topic_shift": false, "utterance": "You may be eligible for Educational and Career Counseling if you meet both of the requirements listed below", "session_id": "doc2dial_1040"}
{"topic_shift": true, "utterance": "How do I apply?", "session_id": "doc2dial_1040"}
{"topic_shift": false, "utterance": "they may also apply online through eBenefits", "session_id": "doc2dial_1040"}
{"topic_shift": true, "utterance": "What kind of VR&E benefits can I get?", "session_id": "doc2dial_1040"}
{"topic_shift": false, "utterance": "You can get educational and vocational counseling , plus help with :Exploring your abilities and interestssMapping out a path to employment", "session_id": "doc2dial_1040"}
{"topic_shift": true, "utterance": "how do i find the subscription", "session_id": "doc2dial_1040"}
{"topic_shift": false, "utterance": "Go to eBenefits to apply", "session_id": "doc2dial_1040"}
{"topic_shift": true, "utterance": "What kind of VR&E benefits can I get?", "session_id": "doc2dial_1040"}
{"topic_shift": false, "utterance": "Exploring your abilities and interestssMapping out a path to employment", "session_id": "doc2dial_1040"}
{"topic_shift": false, "utterance": "Hi, I'd like to know what happens if I don't pass the written exam or the background checks?", "session_id": "doc2dial_2549"}
{"topic_shift": true, "utterance": "Do you want to know what the DMV will do if you fail the written test or background checks?", "session_id": "doc2dial_2549"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2549"}
{"topic_shift": false, "utterance": "If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.", "session_id": "doc2dial_2549"}
{"topic_shift": true, "utterance": "Is there anything that can disqualify me for a HazMat endorsement?", "session_id": "doc2dial_2549"}
{"topic_shift": false, "utterance": "Yes, under federal law, the TSA of the Federal Transportation Safety Administration may disqualify you from being authorized to carry hazardous materials if", "session_id": "doc2dial_2549"}
{"topic_shift": true, "utterance": "How do I get a hazardous materials endorsement (HazMat)?", "session_id": "doc2dial_2549"}
{"topic_shift": false, "utterance": "You must first have a CDL to apply for the HazMat endorsement. A driver with a New York State CDL license must have an \"H\" or \"X\" HazMat approval to operate commercial vehicles carrying hazardous materials. Read the CDL CDL-10 Handbook, the CDL-11 Hazardous Materials Handbook pdf and the Driver's License Class Descriptions pdf MV-500C for more information.", "session_id": "doc2dial_2549"}
{"topic_shift": true, "utterance": "How will I know if my application has been approved or not?", "session_id": "doc2dial_2549"}
{"topic_shift": false, "utterance": "We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years.", "session_id": "doc2dial_2549"}
{"topic_shift": false, "utterance": "What do I need to do to start background checks?", "session_id": "doc2dial_2549"}
{"topic_shift": false, "utterance": "The rules require that the applicant be fingerprinted and that their U.S. citizenship or permanent legal presence in the United States be verified.You must answer 80% or more of the questions correctly to pass the exam. You can take the exam as many times as necessary until you pass the exam", "session_id": "doc2dial_2549"}
{"topic_shift": false, "utterance": "what is Military sexual trauma (MST)", "session_id": "doc2dial_3657"}
{"topic_shift": true, "utterance": "do you need support?", "session_id": "doc2dial_3657"}
{"topic_shift": false, "utterance": "do you need support?", "session_id": "doc2dial_3657"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3657"}
{"topic_shift": true, "utterance": "what is MST", "session_id": "doc2dial_3657"}
{"topic_shift": false, "utterance": "Military sexual trauma MST refers to sexual assault or repeated , threatening sexual harassment that happened while a Veteran was in the military", "session_id": "doc2dial_3657"}
{"topic_shift": true, "utterance": "How do I access VA services for MST?", "session_id": "doc2dial_3657"}
{"topic_shift": false, "utterance": "If you have a VA primary care provider , talk to that professional about what you ve been through", "session_id": "doc2dial_3657"}
{"topic_shift": false, "utterance": "are all the providers trained in mst?", "session_id": "doc2dial_3657"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3657"}
{"topic_shift": true, "utterance": "How do I talk to someone right now?", "session_id": "doc2dial_3657"}
{"topic_shift": false, "utterance": "Call 800 - 273 - 8255 , then select 1", "session_id": "doc2dial_3657"}
{"topic_shift": false, "utterance": "Hello. I'd like to get a social security card. What papers will I need?", "session_id": "doc2dial_129"}
{"topic_shift": true, "utterance": "Are you a US citizen?", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "If so, you will need to bring your birth certificate. Do you have one?", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "You will need to submit it.", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "What if I can't find it?", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "You can submit other documents. You will need a photo id that shows your age or date of birth.", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "What I lived outside of the country for awhile?", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "You can submit your passport or records from your school or work.", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "I think I have my birth certificate.", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "That's good. You will need to submit it.", "session_id": "doc2dial_129"}
{"topic_shift": true, "utterance": "Are there any other important documents you need?", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "Yes. We will need original copies of everything.", "session_id": "doc2dial_129"}
{"topic_shift": true, "utterance": "What should I do if I can't find my birth certificate?", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "We might be able to use hospital records or religious records that show your age.", "session_id": "doc2dial_129"}
{"topic_shift": false, "utterance": "will my repayment plan be divided into similar payments?", "session_id": "doc2dial_2978"}
{"topic_shift": true, "utterance": "No, your required monthly payment amount may increase or decrease if your income or family size changes from year to year.", "session_id": "doc2dial_2978"}
{"topic_shift": false, "utterance": "Did you want to know more about recertification?", "session_id": "doc2dial_2978"}
{"topic_shift": false, "utterance": "no I need some other things", "session_id": "doc2dial_2978"}
{"topic_shift": true, "utterance": "about how long will it take to pay back?", "session_id": "doc2dial_2978"}
{"topic_shift": false, "utterance": "Income-driven repayment plans have different repayment periods.", "session_id": "doc2dial_2978"}
{"topic_shift": true, "utterance": "How can I get them to look at my payment plan if something comes up suddenly?", "session_id": "doc2dial_2978"}
{"topic_shift": false, "utterance": "You can submit a new application for an incom-driven repayment plan to do this.", "session_id": "doc2dial_2978"}
{"topic_shift": false, "utterance": "so if I lost my job that is all I need to do?", "session_id": "doc2dial_2978"}
{"topic_shift": false, "utterance": "Yes, if there is a change like loss of employment you can ask your servicer to recalculate your payment amount at any time.", "session_id": "doc2dial_2978"}
{"topic_shift": true, "utterance": "can you give me more information about the repayment plans?", "session_id": "doc2dial_2978"}
{"topic_shift": false, "utterance": "You can browse our Income-Driven Plans questions and answers page", "session_id": "doc2dial_2978"}
{"topic_shift": false, "utterance": "I would like information on qualifying for financial aid.", "session_id": "doc2dial_2944"}
{"topic_shift": false, "utterance": "Are you students planning on attending a college or career school?", "session_id": "doc2dial_2944"}
{"topic_shift": false, "utterance": "Not really, I'm not sure yet.", "session_id": "doc2dial_2944"}
{"topic_shift": true, "utterance": "If I do eventually get a loan, what happens if I can't pay it back immediately?", "session_id": "doc2dial_2944"}
{"topic_shift": false, "utterance": "In that situation you would have to contact your loan servicer to discuss repayment options.", "session_id": "doc2dial_2944"}
{"topic_shift": true, "utterance": "How can I get a jump on the application process?", "session_id": "doc2dial_2944"}
{"topic_shift": false, "utterance": "You can ask your current school counselors and the college financial aid office about state, college, and nonprofit grants and scholarships that you can apply for.", "session_id": "doc2dial_2944"}
{"topic_shift": true, "utterance": "I was accepted at 3 colleges, which do I consult?", "session_id": "doc2dial_2944"}
{"topic_shift": false, "utterance": "It would be wise to compare their costs and aid offers. Accept the aid from the school that's best for you and inform them of other sources of aid such as scholarships you expect to receive.", "session_id": "doc2dial_2944"}
{"topic_shift": false, "utterance": "What is an aid offer?", "session_id": "doc2dial_2944"}
{"topic_shift": false, "utterance": "An aid offer explains the types and amounts of aid a college is offering you, and includes your expected costs for the year.", "session_id": "doc2dial_2944"}
{"topic_shift": false, "utterance": "I need a replacement card for a foreign born Us adult", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "You can replace your Social Security card for free if it is lost or stolen", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "Ok great! Do you have to be of a certain age to apply?", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "If you are age 18 or older with a U.S. mailing address and have amySocial Securityaccount", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "For more information about creating my Social Security account and getting a replacement card online", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "Ok awesome! thank you", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "IS there a limit of replacement cards  i can get a year?", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "You are limited to three 3 replacement cards in a year and 10 during your lifetime", "session_id": "doc2dial_3482"}
{"topic_shift": true, "utterance": "ok thank you. What documents do I need?", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "Oh yes there are. let me get those for you. If you have not already established your U.S. citizenship with us ,  we need to see proof of U.S. citizenship . We can accept only certain documents as proof of U.S. citizenship .  These include :    U.S. passport ;    Certificate of Naturalization N-550/N-570 ;    Certificate of Citizenship N-560/N-561 ;    Certificate of Report of Birth DS-1350 ;   Consular Report of Birth Abroad FS-240 , CRBA .", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "ok and if I have not established citizenship?", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "If you have not already established your U.S. citizenship with us ,we need to see proof of U.S. citizenship .s   We can accept only certain documents as proof of U.S. citizenship .s    These include :s U.S. passport ; Certificate of Naturalization N-550/N-570 ; Certificate of Citizenship N-560/N-56 Certificate of Report of Birth DS-1350 ;   Consular Report of Birth Abroad FS-240 , CRBA .", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "What are the different ones that are accepted?", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "One of them is  U.S. driver 's license", "session_id": "doc2dial_3482"}
{"topic_shift": false, "utterance": "Hello there, I have new evidence and would like to know how to file a supplemental claim with it.", "session_id": "doc2dial_1295"}
{"topic_shift": true, "utterance": "Do you want to file a a Supplemental Claim?", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "Yes, like I mentioned before.", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "In that case you need to fill out the Decision Review Request: Supplemental Claim VA Form 20-0995.", "session_id": "doc2dial_1295"}
{"topic_shift": true, "utterance": "Alright, I'll download that form. Tell me, how would you define new evidence? I'm curious.", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "New evidence is information that VA didn't have before the last decision. Relevant evidence is information that could prove or disprove something about your case.", "session_id": "doc2dial_1295"}
{"topic_shift": true, "utterance": "So, in essence, I need to provide evidence that could change the decision?", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "Yes, you must add new and relevant evidence supporting documents or identify evidence you'd like VA to gather for review.", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "Would you like more details?", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "Sure, why not?", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "Then you should see the instructions for completing the form.", "session_id": "doc2dial_1295"}
{"topic_shift": true, "utterance": "Ah, alright. And how do I know if I'm able to apply for an insurance after the decision?", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "Please refer to your decision for instructions on how to submit the form.", "session_id": "doc2dial_1295"}
{"topic_shift": false, "utterance": "Hello there, Would you help me with some information related with PTSD treatment?", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "Yes, we are here to give you the best help we can. It's never too late to get help for posttraumatic stress disorder.", "session_id": "doc2dial_1281"}
{"topic_shift": true, "utterance": "Do you need to talk with someone right now?", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "Thanks. No, not yet. I'm looking just for information.", "session_id": "doc2dial_1281"}
{"topic_shift": true, "utterance": "Do you know which are the services provided by the VA for PTSD?", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "I know some of them.", "session_id": "doc2dial_1281"}
{"topic_shift": true, "utterance": "Have you used any of the 200 PTSD treatment programs we have across the country?", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "Yes, I have. But I'm looking for even more information.", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "No problem. We have 1-to-1 mental health assessment  and testing to figure out if you have PTSD. Also treatment for PTSD and 1-to-1 psychotherapy also called talk therapy.", "session_id": "doc2dial_1281"}
{"topic_shift": true, "utterance": "The are help through phone call?", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "Yes, our mental health providers can counsel you over the phone called telemental health care.", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "Alright. After the phone calls it's possible to get access to some attention in person?", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "Yes, of course. We can refer you to a vet center or health care provider near to you.", "session_id": "doc2dial_1281"}
{"topic_shift": false, "utterance": "Hi there. I'm looking for information related to the transaction of a car.", "session_id": "doc2dial_2788"}
{"topic_shift": true, "utterance": "You mean like changing the name of the owner?", "session_id": "doc2dial_2788"}
{"topic_shift": false, "utterance": "Not exactly like that.", "session_id": "doc2dial_2788"}
{"topic_shift": true, "utterance": "Is the vehicle under any kind of damage from a natural disaster or something?", "session_id": "doc2dial_2788"}
{"topic_shift": false, "utterance": "No, no, not at all.", "session_id": "doc2dial_2788"}
{"topic_shift": true, "utterance": "then, would you like some tips related to buy or sell a vehicle?", "session_id": "doc2dial_2788"}
{"topic_shift": false, "utterance": "yes, sure, any helpful tip will be appreciated.", "session_id": "doc2dial_2788"}
{"topic_shift": false, "utterance": "No problem. You can always consult the dmv brochures, along with Led the buyer be aware and the Q&A about your tittle certificate section. There you should find some useful information.", "session_id": "doc2dial_2788"}
{"topic_shift": true, "utterance": "There will be need anything like a proof of ownership fr the car?", "session_id": "doc2dial_2788"}
{"topic_shift": false, "utterance": "Yes, you will need it. The the proof of ownership is needed to register and tittle a vehicle in the new york state, so you need to get it at the purchase.", "session_id": "doc2dial_2788"}
{"topic_shift": false, "utterance": "This is the same for all kind of vehicles? I'm getting a car, but just to know.", "session_id": "doc2dial_2788"}
{"topic_shift": false, "utterance": "They are different depending on the type of vehicle, like cars, trailers, boats, snowmobiles or manufactured homes.", "session_id": "doc2dial_2788"}
{"topic_shift": false, "utterance": "Hello, I would like information on how financial aid works", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "are you planning to attend college or vocational school?", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "financial aid is essential. We'll explain how financial aid works, resources to pay for college, and loan repayment options.", "session_id": "doc2dial_2950"}
{"topic_shift": true, "utterance": "and what is the offer of help?", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "Your offer of aid explains the types and amounts of aid a university offers you, and your expected costs for the year.", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "have you been accepted in several universities?", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2950"}
{"topic_shift": true, "utterance": "and can I start the refund?", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "Are you preparing to graduate?", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "Are you behind on your payments?", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "in that case contact your loan servicer to discuss repayment options.", "session_id": "doc2dial_2950"}
{"topic_shift": false, "utterance": "What will the benefits planner used for?", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "Do you want to get Social Security benefits for you, your spouse, or your family.", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "Yes, I would like to apply.", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "Do you know you can get Social Security benefits when you retire?", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "Yes, I know this.", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "Are you disabled?", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "Then you wouldn't be able to get Social Security disability for you, your spouse, or eligible family.", "session_id": "doc2dial_3496"}
{"topic_shift": true, "utterance": "Are there any online tools available for me estimate calculations?", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "Yes, we have a few benefits calculators online to help you plan.", "session_id": "doc2dial_3496"}
{"topic_shift": true, "utterance": "When should I apply for benefits?", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "If you are a spouse of a retired or disabled worker then you should apply within 3 months of age 62 or older and fill out the application online for monthly benefits.", "session_id": "doc2dial_3496"}
{"topic_shift": false, "utterance": "Hi, i received a traffic ticket a little while ago and need info about t?", "session_id": "doc2dial_2005"}
{"topic_shift": true, "utterance": "Sure. Do you have an specific question on that matter?", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "Well. i don't know exactly where to start, but i think didn't deserved that ticket.", "session_id": "doc2dial_2005"}
{"topic_shift": true, "utterance": "Anyway, I received, so what to do about it, please?", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "Just follow the instructions printed on the ticket for he plea you need to make. Be careful to do it ASAP to avoid further complications.", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "What happens if i left the ticket unanswered?", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "Your license willl be suspended, besides to being found guilty of charge for not responding.", "session_id": "doc2dial_2005"}
{"topic_shift": true, "utterance": "I have listed a address that is different from that printed on the ticket, what can i do?", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "If that so, please amend that writing the correct mailing address in the space provided.", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "Can i postpone a ticket?", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "Yes. You must file a request with the apropiate TVB at least 10 days before the date or your hearing.", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "Where i have to send a request for a ticket?", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "You have to send it in 10 days before your hearingin Albany", "session_id": "doc2dial_2005"}
{"topic_shift": false, "utterance": "What is SSI?", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources", "session_id": "doc2dial_465"}
{"topic_shift": true, "utterance": "what if I am applying for an adult with a disability?", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "You can now file for Supplemental Security Income SSI online but only if you meet certain requirements", "session_id": "doc2dial_465"}
{"topic_shift": true, "utterance": "Can I File An Appeal If My SSI Application Was Denied?", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "Were you recently denied?", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "did you wish to file an appeal?", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "ok great", "session_id": "doc2dial_465"}
{"topic_shift": true, "utterance": "Do I need to apply online for benefits?", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "yes Apply Online for SSI and Disability Benefits", "session_id": "doc2dial_465"}
{"topic_shift": true, "utterance": "I am hard hearing what can you help me with?", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "you can call us at TTY 1 - 800 - 325 - 0778", "session_id": "doc2dial_465"}
{"topic_shift": false, "utterance": "Hello, I would like to know what are the disability benefits please?", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "They are various benefits that are giving, you can locate you business administrator and ask for the respective advice.", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "What About Disability Benefits?", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "This is because if they have a medical condition that is expected to last at least a year or cause death.", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "Can I apply online to request an appointment?", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "Of course, it will also give you the option to schedule an appointment to request benefits in your preferred language.", "session_id": "doc2dial_303"}
{"topic_shift": true, "utterance": "What does it mean to prove that you are eligible?", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "Primarily Birth Certificate or other proof of birth.", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "Perfect, what else?", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "You must also provide certain documents to achieve this end.", "session_id": "doc2dial_303"}
{"topic_shift": true, "utterance": "What if you do not want to send these documents?", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "You have to take them, and for your convenience you can take them to a Social Security office.", "session_id": "doc2dial_303"}
{"topic_shift": false, "utterance": "Hi. I'm interested to know how long does it take after an accident happens for the report to be available", "session_id": "doc2dial_2763"}
{"topic_shift": true, "utterance": "Do you if the report was filled electronically by police or occurred in in one of the five boroughs of new york city?", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "Not as far as I know.", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "Do know if the report of the accident was made by police on paper?", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "Yes, I saw it when they made the paperwork by hand.", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "In that case, it could take at least 30 days from the date of the accident before you can search for the report.", "session_id": "doc2dial_2763"}
{"topic_shift": true, "utterance": "I can find access to accidents reports that I already purchased online?", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "Yes, you can do that.", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "Once I get access to the report what will I be able to do?", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "You'll be able to access to the reports again, enter the confirmation number displayed during the report purchase transaction and emailed to you in the transaction confirmation.", "session_id": "doc2dial_2763"}
{"topic_shift": true, "utterance": "I can get access to to the dmv records?", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "Yes, you can access to them too.", "session_id": "doc2dial_2763"}
{"topic_shift": true, "utterance": "This process can be done by mail too, right?", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "Yes, you can do this process through mail, but you'll need to pay a search fee of $10.00 and additional report fee of $15.00 for each accident report that you order by mail. The cost is less when you order your accident report online.", "session_id": "doc2dial_2763"}
{"topic_shift": false, "utterance": "Can you tell me if it is safe to mail my documents especially seeing that I am mail original documents?", "session_id": "doc2dial_317"}
{"topic_shift": true, "utterance": "What documents are you mailing to us? All documents must include your Social Security number so that we can match them to the correct application.", "session_id": "doc2dial_317"}
{"topic_shift": false, "utterance": "I have not mailed any documents yet.", "session_id": "doc2dial_317"}
{"topic_shift": true, "utterance": "Are there any advantages to applying for disability online?", "session_id": "doc2dial_317"}
{"topic_shift": false, "utterance": "There are definitely advantages to applying online, one is that you can start your disability claim immediately.", "session_id": "doc2dial_317"}
{"topic_shift": true, "utterance": "What do I have to include with the documents if I am mailing them in?", "session_id": "doc2dial_317"}
{"topic_shift": false, "utterance": "If you are mailing your documents you must include the Social Security number so that we can match them with the correct application, however, remember do not write anything on your original documents. Also please write your Social Security number on a separate sheet of paper and include it in the envelope with your documents.", "session_id": "doc2dial_317"}
{"topic_shift": true, "utterance": "Do you have a contact phone number for a person who is hard of hearing?", "session_id": "doc2dial_317"}
{"topic_shift": false, "utterance": "Yes a person who is hard of hearing can call us at TTY 1-800-325-0778.", "session_id": "doc2dial_317"}
{"topic_shift": true, "utterance": "What happens to my application after I apply?", "session_id": "doc2dial_317"}
{"topic_shift": false, "utterance": "Once your application has been received you will receive a confirmation that we have received your application either by mail or electronically.", "session_id": "doc2dial_317"}
{"topic_shift": false, "utterance": "who are we really dealing with when we get a direct loan?", "session_id": "doc2dial_3469"}
{"topic_shift": true, "utterance": "The U.S. Department of Education uses several loan servicers to handle the billing and other services on loans for the William D. Ford Federal Direct Loan Program", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "Did you have any questions on automatic debits?", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "nope I will pay another way", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "Would you like to know how to make a payment by postal mail?", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "no I want to know more about loans", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "what other loans do other places handle for you?", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "The U.S. Department of Education also uses several loan servicers to handle the billing and other services on loans for that were made under the Federal Family Education Loan Program and that ED later purchased .", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "Would you like information on repayment plan options?", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "no you answered what I needed thank you", "session_id": "doc2dial_3469"}
{"topic_shift": false, "utterance": "I have questions about PIRP", "session_id": "doc2dial_2777"}
{"topic_shift": true, "utterance": "Would you like to know about the PIRP course?", "session_id": "doc2dial_2777"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2777"}
{"topic_shift": true, "utterance": "Would you like more information on Point Reduction?", "session_id": "doc2dial_2777"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2777"}
{"topic_shift": true, "utterance": "Are you looking for information on Insurance Reduction?", "session_id": "doc2dial_2777"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2777"}
{"topic_shift": true, "utterance": "Did you want information on the DMV Point System?", "session_id": "doc2dial_2777"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2777"}
{"topic_shift": false, "utterance": "I can link you to a table that shows the point values assigned to moving traffic violations.  The \"points\" are assessed against your driving record based on the date you committed the violation, not the date you were convicted in court.", "session_id": "doc2dial_2777"}
{"topic_shift": false, "utterance": "I've racked up 13 points in the last year, so what is my deal?", "session_id": "doc2dial_2777"}
{"topic_shift": false, "utterance": "You will be called to a DMV hearing , after which your license may be suspended or revoked. You will be offered the option of waiving the hearing or accepting a definite period of suspension", "session_id": "doc2dial_2777"}
{"topic_shift": false, "utterance": "what to do if i receive a traffic ticket?", "session_id": "doc2dial_2011"}
{"topic_shift": true, "utterance": "if you are issued a ticket for a non criminal moving traffic violation in the five buroughs of new york city. does this apply to you?", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "Did you get a non criminal traffic violation in the five boroughs of new york city?", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "it will be handled by a new york state department of motor vehicles dmv traffic violations bureau", "session_id": "doc2dial_2011"}
{"topic_shift": true, "utterance": "what to do if i plead guilty?", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "fill in requested information, sign it, either mail it with your payment or bring your payment to any TVB office", "session_id": "doc2dial_2011"}
{"topic_shift": true, "utterance": "what about suspensions?", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "as the number of suspensions you have increases. a driver is suspended for a ticket not answered and fine not paid", "session_id": "doc2dial_2011"}
{"topic_shift": true, "utterance": "when can i leave my hearing?", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "the ALJ will decide whether or not you are guilty", "session_id": "doc2dial_2011"}
{"topic_shift": true, "utterance": "what if i plead not guilty?", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "your case wull be heard by a dmv administrative law judge", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "can i bring witnesses?", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "yes. you may present witnesses", "session_id": "doc2dial_2011"}
{"topic_shift": false, "utterance": "Hey there. I have been searching some information about the supplemental security income benefits, and how they can help me.", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "Sure. No problem. You most know that the supplement security income is a program that pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_471"}
{"topic_shift": true, "utterance": "OK, that's good to know. But how do I know if I got what it needs to get eligible for this benefits?", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "You need to have some requirements. Like, are you between the ages of 18 and 65?", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "No, I'm not between those ages.", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "If that's the case, you can not file the supplemental security income online, at least.", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "This even applies for an adult with disabilities?", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "If you have a disability, then you can apply online.", "session_id": "doc2dial_471"}
{"topic_shift": true, "utterance": "But only through disability you can get this benefits?", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "Yes, but there are also benefits for those who have worked long enough to receive social security disability or retirement benefits as well as ssi.", "session_id": "doc2dial_471"}
{"topic_shift": true, "utterance": "I see... I would like to know some more about it, what can you tell me?", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "Just in  case, we recommend you to learn about how to appeal a decision, in case you need it.", "session_id": "doc2dial_471"}
{"topic_shift": false, "utterance": "Is there anything that will make me more likely to get these benefits?", "session_id": "doc2dial_1518"}
{"topic_shift": true, "utterance": "[23] Yes.s   [24] You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits if you meet at least one of the requirements listed below .", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "are there any requirements?", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "Yes.You:Receive financial compensation payments from VA for a service - connected disability?", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "Were discharged for a disability resulting from something that happened to you in the line of duty?", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group , which makes you more likely to get benefits since you meet the requirements", "session_id": "doc2dial_1518"}
{"topic_shift": true, "utterance": "Can I get VA health care benefits?", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "You may be able to get VA health care benefits if you served in the active military , naval , or air service and didn t receive a dishonorable discharge .", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "what if I am a current or former member of the Reserves or National Guard?", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "[14] you must have been called to active duty by a federal order and completed the full period for which you were called or ordered to active duty", "session_id": "doc2dial_1518"}
{"topic_shift": false, "utterance": "I want to remove a lienholder from a title, please tell me if I can.", "session_id": "doc2dial_2039"}
{"topic_shift": true, "utterance": "Do you need to remove a lienholder from a title certificate?", "session_id": "doc2dial_2039"}
{"topic_shift": false, "utterance": "Yes, I need it.", "session_id": "doc2dial_2039"}
{"topic_shift": false, "utterance": "Are you selling a vehicle?", "session_id": "doc2dial_2039"}
{"topic_shift": false, "utterance": "Not at this time but maybe I will.", "session_id": "doc2dial_2039"}
{"topic_shift": false, "utterance": "Are you interested in getting a lien free title?", "session_id": "doc2dial_2039"}
{"topic_shift": false, "utterance": "No, I'm not interested.", "session_id": "doc2dial_2039"}
{"topic_shift": true, "utterance": "What happens when the new owner applies for a registration and a title certificate?", "session_id": "doc2dial_2039"}
{"topic_shift": false, "utterance": "The DMV receives the certificate of title and proof that the lien is satisfied.", "session_id": "doc2dial_2039"}
{"topic_shift": true, "utterance": "What if the lienholder I want to remove is a person?", "session_id": "doc2dial_2039"}
{"topic_shift": false, "utterance": "The letter must be notarized.", "session_id": "doc2dial_2039"}
{"topic_shift": false, "utterance": "My circumstances are different in that I cannot provide parental information on my FAFSA form, is there anything I can do?", "session_id": "doc2dial_3327"}
{"topic_shift": true, "utterance": "Are you classed as a dependent student?", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "Yes, I am a dependent", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "Are your parents not able to provide information on your FAFSA form due to being incarcerated?", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "No, thankfully!", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "Have you moved out of home due to an abusive family environment?", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "No, I don't fall into this category either", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "Are you in a situation where you can't provide parental information because you do not know where your parents are, that you can't contact them and you have not been adopted?", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "No, this is not my situation either", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "Do you fall into the category of being older than 21 but younger than 24 and are either homeless or are self-supporting and at risk of being homeless?", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "No, again, I do not fit into this category", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "I must then inform you that you will not be able to submit your FFSA form without the required parental information", "session_id": "doc2dial_3327"}
{"topic_shift": false, "utterance": "What can I learn about SSI?", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "The Supplemental Security Income or SSI program pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_459"}
{"topic_shift": true, "utterance": "Is it possible for me to file an appeal if my SSI application was denied?", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "Yes, you can file an appeal if your SSI was denied.", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "Did we recently deny your SSI application?", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "Yes, my SSI application was denied.", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "You can file an SSI appeal online and you can read how to appeal a decision.", "session_id": "doc2dial_459"}
{"topic_shift": true, "utterance": "How can I complete the Child Disability Report?", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "You can complete the online Child Disability Report if you are ready to apply now.", "session_id": "doc2dial_459"}
{"topic_shift": true, "utterance": "Can I be married to apply for SSI?", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "You can file SSI online if you are not married.", "session_id": "doc2dial_459"}
{"topic_shift": true, "utterance": "What if I am deaf or hard of hearing?", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "If you are deaf or hard of hearing, then you can call use at TTY 1-800-325-0778 or visit your local Social Security office.", "session_id": "doc2dial_459"}
{"topic_shift": false, "utterance": "can you help me see how I get my VA medical records online", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "of course. Our online tools can help you view, organize, and share your VA medical records and personal health information.", "session_id": "doc2dial_1530"}
{"topic_shift": true, "utterance": "will have information about VA blue button", "session_id": "doc2dial_1530"}
{"topic_shift": true, "utterance": "what allows me to do that button?", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "VA Blue Button is a feature of the Health Management Portal within My HealtheVet. It allows you to view, print, save, download, and share information from your VA medical record and personal health record.", "session_id": "doc2dial_1530"}
{"topic_shift": true, "utterance": "how good. and I am eligible to use all the functions of the VA blue button", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "if i'm enrolled", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "okay. and are you registered as a patient in a VA health center?", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "no, I am not registered as a patient in a VA health center", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "Excuse me, not meeting all the requirements does not make you eligible to use all the features of the VA Blue Button", "session_id": "doc2dial_1530"}
{"topic_shift": true, "utterance": "that bad. well answer another concern Once I log in, how do I get to my medical records?", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "Clear. Go to the Welcome page panel and click on Health Logs. You will go to a new page where you will find the information", "session_id": "doc2dial_1530"}
{"topic_shift": false, "utterance": "I want to apply for a burial in a VA cemetery and I want to know what happens after I apply.", "session_id": "doc2dial_1256"}
{"topic_shift": true, "utterance": "Have you applied for a pre-need eligibility determination?", "session_id": "doc2dial_1256"}
{"topic_shift": false, "utterance": "If you have applied already, there is a delay in processing those because we have gotten so many of them.", "session_id": "doc2dial_1256"}
{"topic_shift": false, "utterance": "Is there any place where I can get more information about this later if I need it?", "session_id": "doc2dial_1256"}
{"topic_shift": false, "utterance": "You can call 877-222-8387 for more information. It is available Monday through Friday, 8 a.m. to 8 p.m.", "session_id": "doc2dial_1256"}
{"topic_shift": true, "utterance": "Can I choose which cemetery I want to be buried at? I really think Arlington is the best and I would love to be buried there.", "session_id": "doc2dial_1256"}
{"topic_shift": false, "utterance": "For that particular cemetery, you would need to call 977-907-8585 for more information regarding the qualifications to be buried there. The number is open from Monday through Friday, 8 a.m to 5:30 p.m., and Saturdays from 9 a.m. to 1 p.m.", "session_id": "doc2dial_1256"}
{"topic_shift": true, "utterance": "I have the form I need to fill out but how would I get it to them. Can I mail it? And am I supposed to sign it or do I have to get an official or something to do it?", "session_id": "doc2dial_1256"}
{"topic_shift": false, "utterance": "The person who is applying for the pre-need determination needs to sign it- that would be you. And you can mail the form in, yes.", "session_id": "doc2dial_1256"}
{"topic_shift": true, "utterance": "How do they decide who is eligible to be buried in a VA cemetery?", "session_id": "doc2dial_1256"}
{"topic_shift": false, "utterance": "It is based on your service history as a Veteran, or the service history of the person who is sponsoring you, if you are a spouse, surviving spouse, or unmarried adult child.", "session_id": "doc2dial_1256"}
{"topic_shift": true, "utterance": "How far ahead do I need to apply for pre-need eligibility?", "session_id": "doc2dial_1256"}
{"topic_shift": false, "utterance": "That just means that you are applying before you need it. If you are requesting a burial when someone has just passed, you would not fill out a pre-need request.", "session_id": "doc2dial_1256"}
{"topic_shift": false, "utterance": "Hello, I would like to know how much you have to pay monthly for an income based payment plan?", "session_id": "doc2dial_2987"}
{"topic_shift": true, "utterance": "The amounts can vary, it all depends on several factors.", "session_id": "doc2dial_2987"}
{"topic_shift": false, "utterance": "Can you advise me on recertifying?", "session_id": "doc2dial_2987"}
{"topic_shift": false, "utterance": "It is vitally important that you enter another payment plan request based on income.", "session_id": "doc2dial_2987"}
{"topic_shift": true, "utterance": "What does AGI consist of?", "session_id": "doc2dial_2987"}
{"topic_shift": false, "utterance": "It is important that you must be clear with the federal tax return in the last two years.", "session_id": "doc2dial_2987"}
{"topic_shift": false, "utterance": "Can you tell me more about the topic?", "session_id": "doc2dial_2987"}
{"topic_shift": false, "utterance": "It is all based on adjusted gross income, among other things.", "session_id": "doc2dial_2987"}
{"topic_shift": true, "utterance": "Can you tell me the different ways to facilitate help to pay my loans?", "session_id": "doc2dial_2987"}
{"topic_shift": false, "utterance": "Sure, it's important that the payment plan is based primarily on income.", "session_id": "doc2dial_2987"}
{"topic_shift": false, "utterance": "Perfect, you have to seek advice on the subject.", "session_id": "doc2dial_2987"}
{"topic_shift": false, "utterance": "I'm having difficulty keeping up with my student loan payments and need to find a way to lower them.", "session_id": "doc2dial_3441"}
{"topic_shift": false, "utterance": "I'll do my best to help you stay on the path of sucessful repayment of your student loans.", "session_id": "doc2dial_3441"}
{"topic_shift": true, "utterance": "Thank you. Should I apply for an Income-Driven Repayment Plan?", "session_id": "doc2dial_3441"}
{"topic_shift": false, "utterance": "An IDR plan can help make your payments more affordable, because they are based on your income.", "session_id": "doc2dial_3441"}
{"topic_shift": false, "utterance": "Will you be applying for an IDR plan?", "session_id": "doc2dial_3441"}
{"topic_shift": false, "utterance": "I don't know yet. I need more information about IDR plans first.", "session_id": "doc2dial_3441"}
{"topic_shift": true, "utterance": "Does it matter that I just started repaying my loan 6 months ago?", "session_id": "doc2dial_3441"}
{"topic_shift": false, "utterance": "There are solutions for everyone, regardless of how long they have been repaying their loans.", "session_id": "doc2dial_3441"}
{"topic_shift": true, "utterance": "How long does the suspension of payments due to Covid-19 last?", "session_id": "doc2dial_3441"}
{"topic_shift": false, "utterance": "They began on March 13th, 2020 and will end on September 30th 2020.", "session_id": "doc2dial_3441"}
{"topic_shift": true, "utterance": "How can I avoid defaulting on my loan?", "session_id": "doc2dial_3441"}
{"topic_shift": false, "utterance": "A derferment or forbearance gives you the ability to temporarily stop making your student loan payments or reduce your monthly payments, so that you do not default.", "session_id": "doc2dial_3441"}
{"topic_shift": false, "utterance": "I need to know if I'm teaching at a low-income school or educational service agency, please", "session_id": "doc2dial_2993"}
{"topic_shift": true, "utterance": "The school or educational services agency must be listed in the Teacher Cancellation  Low Income (TCLI) Directory, published each year by the US Department of Education.", "session_id": "doc2dial_2993"}
{"topic_shift": false, "utterance": "Have you found out if your school or educational services agency is classified as low income?", "session_id": "doc2dial_2993"}
{"topic_shift": false, "utterance": "Not yet", "session_id": "doc2dial_2993"}
{"topic_shift": false, "utterance": "Is the TCLI Directory available before May 1?", "session_id": "doc2dial_2993"}
{"topic_shift": false, "utterance": "No, just after May 1", "session_id": "doc2dial_2993"}
{"topic_shift": true, "utterance": "What if I am applying for forgiveness of loans that are with different loan servicers?", "session_id": "doc2dial_2993"}
{"topic_shift": false, "utterance": "In that case, you must submit a separate form to each of them", "session_id": "doc2dial_2993"}
{"topic_shift": true, "utterance": "I have taeaching full time for eight complete and consecutive academic years in a low-income school, am I eligible?", "session_id": "doc2dial_2993"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for forgiveness of up to $ 17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans", "session_id": "doc2dial_2993"}
{"topic_shift": true, "utterance": "Can I receive loan forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program?", "session_id": "doc2dial_2993"}
{"topic_shift": false, "utterance": "Yes, You can potentially receive forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program , but not for the same period of teaching service.Any payments you made on your Direct Loans during that five - year period can not be counted toward the required 120 monthly payments for the Public Service Loan Forgiveness Program", "session_id": "doc2dial_2993"}
{"topic_shift": false, "utterance": "How would I go about applying for a Total and Permanent Disability Discharge (TPD)?", "session_id": "doc2dial_3455"}
{"topic_shift": true, "utterance": "You would need to complete a TPD discharge application and send it in along with any required documents to Nelnet, the TPD discharge servicer.", "session_id": "doc2dial_3455"}
{"topic_shift": false, "utterance": "How can I learn more about applying for this TPD discharge and obtain an application?", "session_id": "doc2dial_3455"}
{"topic_shift": false, "utterance": "You should take the time to visit our TPD Discharge website at disabilitydischarge.com and select \"Application Process\".", "session_id": "doc2dial_3455"}
{"topic_shift": true, "utterance": "If I have SSDI or SSI could I qualify for TPD discharge?", "session_id": "doc2dial_3455"}
{"topic_shift": false, "utterance": "Yes and you would have to send a copy of the reward letter or Benefits Planning Query showing that you your next scheduled disability review would be five to seven years or more from date of your last SSA disability determination.", "session_id": "doc2dial_3455"}
{"topic_shift": true, "utterance": "What is the process after I submit a TPD discharge application?", "session_id": "doc2dial_3455"}
{"topic_shift": false, "utterance": "Did you receive something from Nelnet stating they received it?", "session_id": "doc2dial_3455"}
{"topic_shift": false, "utterance": "No, I do not know if they received it.", "session_id": "doc2dial_3455"}
{"topic_shift": true, "utterance": "Could a representative apply on my behalf and help me during the TPD discharge process?", "session_id": "doc2dial_3455"}
{"topic_shift": false, "utterance": "Abosulutely and you can designate a person or organization to complete and submit your TPD discharge application on your behalf and throughout the whole process.", "session_id": "doc2dial_3455"}
{"topic_shift": false, "utterance": "Hello. I am looking for information.", "session_id": "doc2dial_1242"}
{"topic_shift": true, "utterance": "Then you are in the right place. Here you can view our current copay rates for different types of care, tests, and medications, for example.", "session_id": "doc2dial_1242"}
{"topic_shift": true, "utterance": "Would you like to know about other VA benefits and services?", "session_id": "doc2dial_1242"}
{"topic_shift": false, "utterance": "No, thanks. I'm curious about something else.", "session_id": "doc2dial_1242"}
{"topic_shift": true, "utterance": "You see, I'm a veteran, and I'm having some problems I need to talk about. Is there someone I could talk to?", "session_id": "doc2dial_1242"}
{"topic_shift": false, "utterance": "Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves.", "session_id": "doc2dial_1242"}
{"topic_shift": true, "utterance": "That is a great help, thank you. Can I ask them questions about the MISSION Act and VA health care too?", "session_id": "doc2dial_1242"}
{"topic_shift": false, "utterance": "You can ask questions about the MISSION Act and VA health care online.", "session_id": "doc2dial_1242"}
{"topic_shift": true, "utterance": "What does using the crisis line cost?", "session_id": "doc2dial_1242"}
{"topic_shift": false, "utterance": "Nothing. This service is private, free, and available 24/7.", "session_id": "doc2dial_1242"}
{"topic_shift": true, "utterance": "That's great news! Will contact them then. By the way, do you cover travel expenses to one of your facilities too?", "session_id": "doc2dial_1242"}
{"topic_shift": false, "utterance": "Yes. We can help you to find out how to apply for reimbursement for your travel to a VA health facility.", "session_id": "doc2dial_1242"}
{"topic_shift": false, "utterance": "Will VA cover the cost of eyeglasses?", "session_id": "doc2dial_1524"}
{"topic_shift": true, "utterance": "We'll cover the cost of your eyeglasses if you meet at least one of our requirements", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "what if i need more information?", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "contact the prosthetic representative at your nearest VA medical center or clinic .s   [42] Find a VA health facility near you", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "What issues I must have in order for you to cover the cost of my eyeglasses?", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "Vision problems caused by an illness or the treatment of an illness for which you re receiving VA care , like :s   [29] Stroke", "session_id": "doc2dial_1524"}
{"topic_shift": true, "utterance": "If I have vision and hearing loss, will VA cover the cost of hearing aids too?", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "Find out how to get hearing aids through VA", "session_id": "doc2dial_1524"}
{"topic_shift": true, "utterance": "what are the requirements I should meet in order for you to cover the cost of my eyeglasses?", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "Do you have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "then we'll cover the cost of your eyeglasses", "session_id": "doc2dial_1524"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information about the information I need to report on my fafsa form, about my parents.", "session_id": "doc2dial_3333"}
{"topic_shift": true, "utterance": "Sure, no problem. Are your legal parent married?", "session_id": "doc2dial_3333"}
{"topic_shift": false, "utterance": "Yes, they are. And they live together.", "session_id": "doc2dial_3333"}
{"topic_shift": false, "utterance": "Good, then you should report the information about them.", "session_id": "doc2dial_3333"}
{"topic_shift": true, "utterance": "The problem is that I have not contact with them and I don't know exactly where they are living right now.", "session_id": "doc2dial_3333"}
{"topic_shift": false, "utterance": "In that case. You just need to fill the fafsa form, and get in contact with financial aid office at the college, and they will tell you what to do next.", "session_id": "doc2dial_3333"}
{"topic_shift": true, "utterance": "But I can do this even when I don't live with them and they don't claim me in their tax forms?", "session_id": "doc2dial_3333"}
{"topic_shift": false, "utterance": "Yes, it doesn't matters, because even with that, you are not considered as a independent student for purposes of applying for the federal student aid.", "session_id": "doc2dial_3333"}
{"topic_shift": true, "utterance": "And what happen if they don't want to help pay for college or want to give me their information?", "session_id": "doc2dial_3333"}
{"topic_shift": false, "utterance": "It doesn't make you independent of them, not even in those cases.", "session_id": "doc2dial_3333"}
{"topic_shift": false, "utterance": "And what happens if I don't provide the information?", "session_id": "doc2dial_3333"}
{"topic_shift": false, "utterance": "In that case your application will be considered as rejected, that's why you need to provide their information.", "session_id": "doc2dial_3333"}
{"topic_shift": false, "utterance": "Hello I need information about how do I get VA medical care?", "session_id": "doc2dial_1243"}
{"topic_shift": true, "utterance": "About VA health benefits Learn how VA health care works and what veterans health services we cover.", "session_id": "doc2dial_1243"}
{"topic_shift": true, "utterance": "and what help do you offer in your program?", "session_id": "doc2dial_1243"}
{"topic_shift": false, "utterance": "We offer many programs and services that can help, including free medical care and, in some cases, free limited dental care. We can also help you connect with resources in your community, such as homeless shelters or religious organizations.", "session_id": "doc2dial_1243"}
{"topic_shift": true, "utterance": "can you give me more information and resources on the subject", "session_id": "doc2dial_1243"}
{"topic_shift": false, "utterance": "Among the things you should know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.", "session_id": "doc2dial_1243"}
{"topic_shift": true, "utterance": "Do you want to know more?", "session_id": "doc2dial_1243"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1243"}
{"topic_shift": false, "utterance": "Disability Compensation Payment Learn how to file a disability compensation claim and manage your disability benefits.", "session_id": "doc2dial_1243"}
{"topic_shift": true, "utterance": "And among your free medical care, is there dental care?", "session_id": "doc2dial_1243"}
{"topic_shift": false, "utterance": "of course in some cases we offer free limited dental care.", "session_id": "doc2dial_1243"}
{"topic_shift": true, "utterance": "Can you tell me your social networks to be aware of the new instructions you provide?", "session_id": "doc2dial_1243"}
{"topic_shift": false, "utterance": "of course follow us on:Veterans Health Administration Twitter Veterans Health Administration Facebook Veterans Health Administration YouTube", "session_id": "doc2dial_1243"}
{"topic_shift": false, "utterance": "I would like to know what happens if I cannot make my monthly payment?", "session_id": "doc2dial_3454"}
{"topic_shift": true, "utterance": "Do you have trouble making your monthly payments?", "session_id": "doc2dial_3454"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3454"}
{"topic_shift": false, "utterance": "You should contact your loan manager immediately. Your loan manager can help you understand your options.", "session_id": "doc2dial_3454"}
{"topic_shift": true, "utterance": "ok but If my federal student loan is delinquent, what should I do?", "session_id": "doc2dial_3454"}
{"topic_shift": false, "utterance": "You should consult the Student Loan Debt Collection Assistant, which was developed by the US Department of Education in collaboration with the Office of Consumer Financial Protection. The tool provides information on how to access the full range of special payment options available to you.", "session_id": "doc2dial_3454"}
{"topic_shift": true, "utterance": "ok I understand and can I simplify the refund with the consolidation?", "session_id": "doc2dial_3454"}
{"topic_shift": false, "utterance": "Yes You may want to combine your multiple federal student loans into a single direct consolidation loan to simplify repayment. There may be trade-offs, so understand the advantages and potential disadvantages of consolidation before submitting the application", "session_id": "doc2dial_3454"}
{"topic_shift": true, "utterance": "Loans, unlike most grants, scholarships or study and work funds, must be repaid under what conditions?", "session_id": "doc2dial_3454"}
{"topic_shift": false, "utterance": "The first thing you should know is that before you owe from the Office of the Consumer Financial Protection is Read your promissory note.", "session_id": "doc2dial_3454"}
{"topic_shift": false, "utterance": "and what is your promissory note?", "session_id": "doc2dial_3454"}
{"topic_shift": false, "utterance": "It is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note.", "session_id": "doc2dial_3454"}
{"topic_shift": false, "utterance": "Hey, greetings to you. You know, i got a student loan, so i have to repay it, but i got a teacher job too. That counts for anything on the loan?", "session_id": "doc2dial_2992"}
{"topic_shift": true, "utterance": "It does, indeed. Being a teacher can be useful for you, as you can get a loan forgiveness, Which amount can be $17,000 or $5,000, depending on the subject area taught.", "session_id": "doc2dial_2992"}
{"topic_shift": false, "utterance": "I have to ask, Do you have any loan under both the Direct Loan Program and the FFEL Program?", "session_id": "doc2dial_2992"}
{"topic_shift": false, "utterance": "No, i don't have any loan under any of that.", "session_id": "doc2dial_2992"}
{"topic_shift": true, "utterance": "No problem. Say, if i have a plus loan or that other one, Federal Perkins, i still can use forgiveness?", "session_id": "doc2dial_2992"}
{"topic_shift": false, "utterance": "Sadly, that's a no. The Plus loans and Federal Perkins Loans are out for this forgiveness. However, you could still be eligible to cut down your Federal Perkins loan based on your employment or volunteer service.", "session_id": "doc2dial_2992"}
{"topic_shift": true, "utterance": "Umm, that's a boomer. Oh, well. Returning to earlier question about how much could get for forgiveness, you said it could be up to $17,500, right? How do i qualify for that?", "session_id": "doc2dial_2992"}
{"topic_shift": false, "utterance": "Are you a qualified full time mathematics or science teacher who taught students at the secondary school level?", "session_id": "doc2dial_2992"}
{"topic_shift": false, "utterance": "Yeah, i was teaching science.", "session_id": "doc2dial_2992"}
{"topic_shift": false, "utterance": "Excellent, then you can be eligible to get a forgiveness up to $17,500.", "session_id": "doc2dial_2992"}
{"topic_shift": true, "utterance": "Nice, nice. Thanks for that info. Look, i have this doubt. Lets say i already have a loan but i fell on default. That would affect my chances for forgiveness?", "session_id": "doc2dial_2992"}
{"topic_shift": false, "utterance": "You said it. It would make you non eligible until you make satisfactory repayment arrangements with the loan's holder.", "session_id": "doc2dial_2992"}
{"topic_shift": false, "utterance": "I want to be considered on my own because my mom isn't going to help me with college and my forms", "session_id": "doc2dial_3332"}
{"topic_shift": true, "utterance": "You can not be considered independent of your mother just because she refuses to help you with this process", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "Are you having difficulty getting her information for the FAFSA forms?", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "yes, I can't get it", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "If you can't get her information the application will be considered rejected and you might not be able to receive any federal student aid. The most you would be able to get would be a loan called an unsubsidized loan.", "session_id": "doc2dial_3332"}
{"topic_shift": true, "utterance": "but she is nasty and I can't get her to help, what should I do?", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "So you have no way of contacting your mom and getting her to help you?", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "yes, that is the situation I am in", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "Fill out the FAFSA form and then immediately get in touch with the financial aid office at the school you plan to attend. The financial aid office will tell you what to do next.", "session_id": "doc2dial_3332"}
{"topic_shift": true, "utterance": "why do you need her info anyway?", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "This is just a way of looking at everyone in a consistent manner to evaluate information.", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "can I do the filling in on the form for them?", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "You can find out who has to provide parent information on the FAFSA form with our help", "session_id": "doc2dial_3332"}
{"topic_shift": false, "utterance": "Will VA cover the cost of eyeglasses?", "session_id": "doc2dial_1525"}
{"topic_shift": true, "utterance": "We'll cover the cost of your eyeglasses if you meet at least one of the requirements", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "what are the requirements?", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "You:Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "Are a former prisoner of war POW?", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "Were awarded a Purple Heart?", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "Receive benefits under Title 38 United States Code U.S.C?", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "Receive an increased pension based on your being permanently housebound and in need of regular aid and attendance?", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "We'll cover the cost of your eyeglasses then", "session_id": "doc2dial_1525"}
{"topic_shift": false, "utterance": "hi could you help me see how I get my VA medical records online", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "Of course, our online tools can help you view, organize, and share your VA medical records and personal health information. .", "session_id": "doc2dial_1531"}
{"topic_shift": true, "utterance": "What is the Blue Button VA service about?", "session_id": "doc2dial_1531"}
{"topic_shift": true, "utterance": "Can I change my mind if I want to share my information later?", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "Yes you can do it dear customer", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "What should I do if I change my mind and want to share my health information?", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "Complete and submit Form VA 10 - 10163 Application and Permission to Participate in the Exchange of Protected Health Information. that way you can do it", "session_id": "doc2dial_1531"}
{"topic_shift": true, "utterance": "What requirements must I meet to be eligible for the VA blue button functions?", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "Are you registered as a patient in a VA health center?", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "since it meets the requirements You can use all the features of this tool", "session_id": "doc2dial_1531"}
{"topic_shift": false, "utterance": "I need to apply for supplemental security income benefits", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "The SSI program pays benefits to disabled adults and children who have limited income and resources", "session_id": "doc2dial_458"}
{"topic_shift": true, "utterance": "Is there a number to call to schedule an appointment ?", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "You can Call 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 7 a.m. to 7 p.m. Monday through Friday", "session_id": "doc2dial_458"}
{"topic_shift": true, "utterance": "Can I file an appeal m y application was denied", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "Did we recently denied your SSI application?", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "read how to appeal a decision", "session_id": "doc2dial_458"}
{"topic_shift": true, "utterance": "Can I contact my local SS office?", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "Can I file for supplemental disablity if I\"m an adul with a disablility?", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "You can now file for Supplemental Security Income SSI online but only if you meet certain requirements", "session_id": "doc2dial_458"}
{"topic_shift": false, "utterance": "I am completing the forms for Federal Student Aid and my unable to provide my parents information. Will this affect my application?", "session_id": "doc2dial_3326"}
{"topic_shift": true, "utterance": "In certain circumstances if you are unable to provide parent information you may be able to submit your FAFSA without parent information despite being considered a dependent student. Are you considered a dependent student?", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "Yes I am considered a dependent student.", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "Are your parents incarcerated?", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "No they are not.", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "Have you left home as a result of an abusive family environment?", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "No that is not the case.", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "Do you know where your parents are and are unable to contact them?", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "No I know where my parents are.", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "Are you older than 21 but not yet 24, unaccompanied and either homeless or self-supporting and at risk of being homeless?", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "No that does not apply to me.", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "Seeing as none of the reasons for not being able to provide parent information apply to you you should provide the said information on your application.", "session_id": "doc2dial_3326"}
{"topic_shift": false, "utterance": "Hello, i want to get some info about removing a lienholder from a title, please.", "session_id": "doc2dial_2038"}
{"topic_shift": true, "utterance": "Is there a lienholder in your title certificate?", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "No, not in this moment.", "session_id": "doc2dial_2038"}
{"topic_shift": true, "utterance": "But are you into any lien in this moment that you need proof for?", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "No, none of that either.", "session_id": "doc2dial_2038"}
{"topic_shift": true, "utterance": "Anyhow, what i wanted to know is if in any case i get a lien in my certificate, can i get it transferred?", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "Yes you can do it. You also can give the new owner the original proof that any lien listed on the title was satisfied. Of course, is advised that you keep a copy for yourself.", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "Do you know if the new owner is applying for a registration and title certificate?", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "No, i think not.", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "And what about if i can't provide any proof being the new owner?", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "In the case the new owner doesn't provided the proof, the lienholder is listed on the title certificate of the new owner.", "session_id": "doc2dial_2038"}
{"topic_shift": true, "utterance": "um. where i can find more info about electronic lien transactions?", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "For that, please refer to document ELT-1 for Electronic Transfer Program Business User Manual.", "session_id": "doc2dial_2038"}
{"topic_shift": false, "utterance": "Hello, how can I lower or suspend my aid payments?", "session_id": "doc2dial_3440"}
{"topic_shift": false, "utterance": "We will give you all the advice to carry out your procedures successfully.", "session_id": "doc2dial_3440"}
{"topic_shift": true, "utterance": "Can you give me the advice?", "session_id": "doc2dial_3440"}
{"topic_shift": false, "utterance": "The person in charge of processing your data is the federal loan administrator.", "session_id": "doc2dial_3440"}
{"topic_shift": false, "utterance": "What is the IDR plan?", "session_id": "doc2dial_3440"}
{"topic_shift": false, "utterance": "You must first request the IDR plan.", "session_id": "doc2dial_3440"}
{"topic_shift": true, "utterance": "How can I change the payment plan based on income please?", "session_id": "doc2dial_3440"}
{"topic_shift": false, "utterance": "Applies if you meet an increase in family size or a decrease in income.", "session_id": "doc2dial_3440"}
{"topic_shift": false, "utterance": "Can you explain more what you just said?", "session_id": "doc2dial_3440"}
{"topic_shift": true, "utterance": "They are based on your income, in addition to your convenience.", "session_id": "doc2dial_3440"}
{"topic_shift": false, "utterance": "You can also estimate your monthly payments using Loan Simulator.", "session_id": "doc2dial_3440"}
{"topic_shift": false, "utterance": "Hello, I need to know what happens if I do not recertify my income and the size of my family?", "session_id": "doc2dial_2986"}
{"topic_shift": true, "utterance": "It is vitally important to carry out such processes by the specified annual deadline to avoid penalties.", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "If you do not carry out such a process, I recommend that you recertify your income on the stipulated date.", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "Can you tell me more about it?", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "If you do not carry out the process in the time limit, you will be presented with other options that you should take into account.", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "Can you advise me more about that particular case please?", "session_id": "doc2dial_2986"}
{"topic_shift": true, "utterance": "Can you explain what the AGI consists of?", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "Before continuing, can you tell me if you filed the federal tax return?", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "What would happen if I did not do it?", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "It is important that current income is not different with what you reported on the tax return.", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "What would happen if I did not make the declaration in the last years?", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "It can also be adjusted gross income or some alternative income report.", "session_id": "doc2dial_2986"}
{"topic_shift": true, "utterance": "Can you tell me what is the income based plan?", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "It is primarily about providing the lowest payment amount, consult your business manager for advice on the matter.", "session_id": "doc2dial_2986"}
{"topic_shift": false, "utterance": "What information do I need to apply to find out if I can be buried in a VA national cemetery?", "session_id": "doc2dial_1257"}
{"topic_shift": true, "utterance": "Do you have your DD214 or other separation documents?", "session_id": "doc2dial_1257"}
{"topic_shift": false, "utterance": "I do.", "session_id": "doc2dial_1257"}
{"topic_shift": false, "utterance": "You will need your social security number, your date and place of birth, your military status information such as discharge type, service dates and your exit rank as well as your DD214.", "session_id": "doc2dial_1257"}
{"topic_shift": true, "utterance": "Does that information include burial in a tribal veterans cemetery?", "session_id": "doc2dial_1257"}
{"topic_shift": false, "utterance": "This information is for VA national cemeteries.  The other cemeteries provide their own information.", "session_id": "doc2dial_1257"}
{"topic_shift": true, "utterance": "How would I apply by mail?", "session_id": "doc2dial_1257"}
{"topic_shift": false, "utterance": "You would need to fill out an Application for Pre-need Determination of Eligibility for Burial in a VA National Cemetery VA Form 40-10007 and sign it.  You would sent that completed application with copies of your supporting documents to the National Cemetery Scheduling Office in St. Louis.", "session_id": "doc2dial_1257"}
{"topic_shift": false, "utterance": "Can my sister who is 17 and currently serving now apply for burial using the same method you are telling me?", "session_id": "doc2dial_1257"}
{"topic_shift": false, "utterance": "If a person is under 18, mentally unable to make decisions for themselves, or physically unable to sign the form they can have a court-appointed representative to sign the form for them.  However, if your sister is active, she is not a veteran. She does not yet know the terms of her discharge.", "session_id": "doc2dial_1257"}
{"topic_shift": true, "utterance": "Does this also pertain to my own adult children?", "session_id": "doc2dial_1257"}
{"topic_shift": false, "utterance": "If you are applying for an unmarried adult child, you will also need to provide supporting documents about the child's disability.  You, as the veteran, should also ask the child's doctor to verify the documents.  The documents should include proof of the date of the disability's onset with a description of the disability, the marital status of the child, and a description of how dependent the disabled child is on you.", "session_id": "doc2dial_1257"}
{"topic_shift": false, "utterance": "Hello there, I have some questions that I need you to answer for me.", "session_id": "doc2dial_2776"}
{"topic_shift": true, "utterance": "Of course. Do you have questions about the course?", "session_id": "doc2dial_2776"}
{"topic_shift": false, "utterance": "Yes, among others.", "session_id": "doc2dial_2776"}
{"topic_shift": false, "utterance": "Are you wondering how long the PIRP course takes, what it is like and how much it costs?", "session_id": "doc2dial_2776"}
{"topic_shift": false, "utterance": "No, I've read about these things on the website.", "session_id": "doc2dial_2776"}
{"topic_shift": false, "utterance": "But here's a question I have regarding the course: what will you do to ensure I'm taking the course?", "session_id": "doc2dial_2776"}
{"topic_shift": false, "utterance": "To ensure that you are taking the course, you will also be asked questions regarding the content. It is possible that you will be asked to register in person and/or take an exam at the end to once again ensure you are the one who completed the course. Each sponsor's method is different.", "session_id": "doc2dial_2776"}
{"topic_shift": true, "utterance": "What does PIRP do for me, if I'm the principal operator of a motor vehicle?", "session_id": "doc2dial_2776"}
{"topic_shift": false, "utterance": "In that case you will receive a minimum 10 % reduction in the base rate of your automobile and motorcycle liability and collision insurance premiums each year for three years.", "session_id": "doc2dial_2776"}
{"topic_shift": true, "utterance": "Regarding the point system, what if I accumulate more points than allowed in a certain time?", "session_id": "doc2dial_2776"}
{"topic_shift": false, "utterance": "Then you will be called to a DMV hearing, after which your license may be suspended or revoked. You will be offered the option of waiving the hearing or accepting a definite period of suspension.", "session_id": "doc2dial_2776"}
{"topic_shift": false, "utterance": "Hello, I need information related to student payments please?", "session_id": "doc2dial_3468"}
{"topic_shift": false, "utterance": "It is vitally important that you develop a plan that allows you to pay off your loan on time.", "session_id": "doc2dial_3468"}
{"topic_shift": true, "utterance": "Can you tell me what the grace period consists of?", "session_id": "doc2dial_3468"}
{"topic_shift": false, "utterance": "Of course, it is a plan that applies to most types of federal loans.", "session_id": "doc2dial_3468"}
{"topic_shift": false, "utterance": "Can you give me more information on that topic?", "session_id": "doc2dial_3468"}
{"topic_shift": false, "utterance": "This plan applies after graduation.", "session_id": "doc2dial_3468"}
{"topic_shift": false, "utterance": "What does that plan consist of?", "session_id": "doc2dial_3468"}
{"topic_shift": true, "utterance": "What electronic media does the information reach?", "session_id": "doc2dial_3468"}
{"topic_shift": false, "utterance": "Keep an eye on his email, usually the information arrives by this means.", "session_id": "doc2dial_3468"}
{"topic_shift": true, "utterance": "What if the loan payments cannot be made?", "session_id": "doc2dial_3468"}
{"topic_shift": false, "utterance": "What if the loan payments cannot be made?", "session_id": "doc2dial_3468"}
{"topic_shift": false, "utterance": "I was curious if I could mail my documents in for disability benefits?", "session_id": "doc2dial_316"}
{"topic_shift": true, "utterance": "Yes you can, is that what you want to do?", "session_id": "doc2dial_316"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_316"}
{"topic_shift": false, "utterance": "Ok, you have to be sure to include your social security number, so that we can match it to the correct application.  Also, please make sure you do not write anything on the original documents-use a separate piece of paper to write your SSN.", "session_id": "doc2dial_316"}
{"topic_shift": true, "utterance": "If I don't want to do that, what are other ways to apply?", "session_id": "doc2dial_316"}
{"topic_shift": false, "utterance": "You can also apply by phone at 1-800-772-1213 from 7 am to 7 om Monday-Friday.", "session_id": "doc2dial_316"}
{"topic_shift": false, "utterance": "What if I an hard of hearing?", "session_id": "doc2dial_316"}
{"topic_shift": false, "utterance": "You can then call us at TTY 1-800-325-0778 or make an appointment and visit your Social Security Office.", "session_id": "doc2dial_316"}
{"topic_shift": true, "utterance": "What work information is needed?", "session_id": "doc2dial_316"}
{"topic_shift": false, "utterance": "You need Worker' Comp, Black Lung Benefits, or Longshore and Harbor Worker's Comp.", "session_id": "doc2dial_316"}
{"topic_shift": true, "utterance": "What are the advantages of applying online?", "session_id": "doc2dial_316"}
{"topic_shift": false, "utterance": "Doing it online offers several advantages bu starting your claim immediately.", "session_id": "doc2dial_316"}
{"topic_shift": false, "utterance": "Hey, I was wondering how I can increase my chance to get benefits. Care to explain?", "session_id": "doc2dial_1519"}
{"topic_shift": true, "utterance": "Of course. You may qualify for enhanced eligibility status meaning you'll be placed in a higher priority group, which makes you more likely to get benefits, if you meet at least one of the requirements.", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "Would you be so kind and tell me the requirements?", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "Do you currently receive financial compensation payments from VA for a service-connected disability?", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "Nope. I don't receive any payments right now.", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "Have you been discharged for a disability resulting from something that happened to you in the line of duty?", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "Yes, I have been discharged after I was recently crippled during a combat mission.", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "Then you may qualify for enhanced eligibility status meaning you'll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements.", "session_id": "doc2dial_1519"}
{"topic_shift": true, "utterance": "I've served this country since 1979. I did more than my duty, sure you can do something for me now, am I right?", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "Of course. If you served prior to September 7, 1980, you will qualify for benefits.", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "That's what I want to hear. And what about those VA health care benefits?", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "You may be able to get VA health care benefits if you served in the active military, naval, or air service and didn't receive a dishonorable discharge.", "session_id": "doc2dial_1519"}
{"topic_shift": true, "utterance": "What if I'm a combat Veteran who just returned from service? Like I said, I've served this country since 1979, God bless America, but wasn't crippled until recently, after a bomb went off on a combat mission in Iraq. I really need those benefits, I don't want to burden my family.", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "In this case you can receive free medical care for any condition related to your service in Iraq or Afghanistan for 5 years after discharge.", "session_id": "doc2dial_1519"}
{"topic_shift": false, "utterance": "I need to know more about SSI", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "The SSI program pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_470"}
{"topic_shift": true, "utterance": "can I make an appeal if I'm denied benefits?", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "Yes, and you can do it online.", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "Was your SSI application recently denied?", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "yes it was and I think you were wrong", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "You can appeal online.", "session_id": "doc2dial_470"}
{"topic_shift": true, "utterance": "Can someone do an SSI application online... not an appeal just a regular application for the first time?", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "An adult with a disability can file for Supplemental Security Income online but only if they meet certain requirements", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "what are those requirements?", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "Is the person between the ages of 18 and 65?", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "nope she is older", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "She does not meet the requirements to file online.", "session_id": "doc2dial_470"}
{"topic_shift": false, "utterance": "What do I do if I get a traffic ticket?", "session_id": "doc2dial_2010"}
{"topic_shift": true, "utterance": "It will be handled by a New York State Department of Motor Vehicles DMV", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "This doesnt apply to me", "session_id": "doc2dial_2010"}
{"topic_shift": true, "utterance": "This doesnt apply to you, so what else can I help you with?", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "Thank you, this applies to me. Tell me mroe", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "Please just follow the instructions on the ticket for the plea you wish to make", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "Have you answered to the ticket in the amount of time that was given to you?", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "No I have not", "session_id": "doc2dial_2010"}
{"topic_shift": true, "utterance": "Can I bring witnesses with me?", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "Yes. You may present witnesses and evidence at a hearing", "session_id": "doc2dial_2010"}
{"topic_shift": true, "utterance": "What if I dont show up?", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "You could be found guilty of the charge because of your failure to respond", "session_id": "doc2dial_2010"}
{"topic_shift": true, "utterance": "Who tells me if im guilty or not?", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "The ALJ will decide whether or not your are guilty", "session_id": "doc2dial_2010"}
{"topic_shift": false, "utterance": "where do i start?", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources", "session_id": "doc2dial_464"}
{"topic_shift": true, "utterance": "can i file an appeal?", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "Can I File An Appeal If My SSI Application Was Denied?", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "What if it was recently denied? What do i do?", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "you can file an SSI appeal online", "session_id": "doc2dial_464"}
{"topic_shift": true, "utterance": "what if i am applying for both?", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "You can now file for Supplemental Security Income SSI online but only if you meet certain requirements", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "what if i am adult with disability/", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "You are eligible to file online for SSI", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "can I file for ssi online", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "yes if you meet the requiremtns", "session_id": "doc2dial_464"}
{"topic_shift": true, "utterance": "what is the age?", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "Call us at 1 - 800 - 772 - 1213", "session_id": "doc2dial_464"}
{"topic_shift": false, "utterance": "Hi, i need information about traffic violation tickets?", "session_id": "doc2dial_2004"}
{"topic_shift": true, "utterance": "Have you been involved in any traffic violation lately?", "session_id": "doc2dial_2004"}
{"topic_shift": false, "utterance": "No, i haven't.", "session_id": "doc2dial_2004"}
{"topic_shift": true, "utterance": "Have you been issued a ticket?", "session_id": "doc2dial_2004"}
{"topic_shift": false, "utterance": "No, neither.", "session_id": "doc2dial_2004"}
{"topic_shift": true, "utterance": "Have you attended any hearing?", "session_id": "doc2dial_2004"}
{"topic_shift": false, "utterance": "No, i haven't any of those in my record.", "session_id": "doc2dial_2004"}
{"topic_shift": true, "utterance": "Have you filed any appeals?", "session_id": "doc2dial_2004"}
{"topic_shift": false, "utterance": "Yeah, i filed one some months ago.", "session_id": "doc2dial_2004"}
{"topic_shift": false, "utterance": "In fact, i'm waiting the resolution of it. What will happen if i'm found guilty in that appeal?", "session_id": "doc2dial_2004"}
{"topic_shift": false, "utterance": "If you are found guilty you'll have your license suspended for 60 days. Besides, you can be suspended if you are found guilty for a more serious violation like racing or tailgating.", "session_id": "doc2dial_2004"}
{"topic_shift": false, "utterance": "sfsafsad", "session_id": "doc2dial_2762"}
{"topic_shift": true, "utterance": "Sure thing. But first. Do you know what the driver responsibility assessments are?", "session_id": "doc2dial_2762"}
{"topic_shift": false, "utterance": "Yes, I got it clear. But I have no problem if you add me any extra information.", "session_id": "doc2dial_2762"}
{"topic_shift": false, "utterance": "No problem. The  driver responsibility assessment is a fee you must pat to the dmv over a three years period if you are convicted of a certain traffic offenses in the state of new york.", "session_id": "doc2dial_2762"}
{"topic_shift": true, "utterance": "But how much do I have to pay for this offenses?", "session_id": "doc2dial_2762"}
{"topic_shift": false, "utterance": "The amount to pay will depend on the type of violation or the total number of points on your driving record.", "session_id": "doc2dial_2762"}
{"topic_shift": true, "utterance": "I must pay this even if my license is not from the state of new york?", "session_id": "doc2dial_2762"}
{"topic_shift": false, "utterance": "Yes, it doesn't matter if your license is from the state or not, or even if you have or not a license.", "session_id": "doc2dial_2762"}
{"topic_shift": true, "utterance": "O.k., I get it. But how much can I pay by year?", "session_id": "doc2dial_2762"}
{"topic_shift": false, "utterance": "the annual assessment is $250 and that's the minimum amount.", "session_id": "doc2dial_2762"}
{"topic_shift": true, "utterance": "I see, and since when this exist?", "session_id": "doc2dial_2762"}
{"topic_shift": false, "utterance": "This is effective since november 18, 2004.", "session_id": "doc2dial_2762"}
{"topic_shift": false, "utterance": "Hi. I would like to learn about disability benefits.", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "I can help you learn about disability benefits.", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "Do you already receive SS disability?", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "Okay. You can learn about managing your benefits online.", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "How can I find out if I qualify?", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "Do you have a medical condition that prevents you from working for at least one year?", "session_id": "doc2dial_302"}
{"topic_shift": true, "utterance": "Why should I apply online?", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "It will allow you to start your claim right away.", "session_id": "doc2dial_302"}
{"topic_shift": true, "utterance": "What information will I need to give?", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "Date of birth, place of birth, social security number for you along as for your spouse. We will also need your spouse's name.", "session_id": "doc2dial_302"}
{"topic_shift": true, "utterance": "Is it a problem if I am not blind?", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "No, you will still be eligible to apply online.", "session_id": "doc2dial_302"}
{"topic_shift": false, "utterance": "What kind of retirement benefits do I need?", "session_id": "doc2dial_3497"}
{"topic_shift": true, "utterance": "Are you retired?", "session_id": "doc2dial_3497"}
{"topic_shift": false, "utterance": "No I am not yet retired.", "session_id": "doc2dial_3497"}
{"topic_shift": true, "utterance": "Can you apply online?", "session_id": "doc2dial_3497"}
{"topic_shift": false, "utterance": "Yes I can", "session_id": "doc2dial_3497"}
{"topic_shift": true, "utterance": "Who can apply for benefits?", "session_id": "doc2dial_3497"}
{"topic_shift": false, "utterance": "You can apply online for retirement benefits or benefits as a spouse if you are at least 61 years and 8 months old", "session_id": "doc2dial_3497"}
{"topic_shift": true, "utterance": "What if I am having an issue with it", "session_id": "doc2dial_3497"}
{"topic_shift": false, "utterance": "you can find additional information in our [ More Info ] links", "session_id": "doc2dial_3497"}
{"topic_shift": true, "utterance": "I have not applied for retiremtn can I still apply?", "session_id": "doc2dial_3497"}
{"topic_shift": false, "utterance": "You can apply online for retirement benefits or benefits as a spouse if you", "session_id": "doc2dial_3497"}
{"topic_shift": true, "utterance": "You 'll get a receipt for your online application", "session_id": "doc2dial_3497"}
{"topic_shift": false, "utterance": "You can print the receipt and keep for your records", "session_id": "doc2dial_3497"}
{"topic_shift": false, "utterance": "I have questions about how financial aid works.", "session_id": "doc2dial_2951"}
{"topic_shift": false, "utterance": "Are you planning to attend college or a career school?", "session_id": "doc2dial_2951"}
{"topic_shift": false, "utterance": "No, my daughter will be.", "session_id": "doc2dial_2951"}
{"topic_shift": true, "utterance": "What is an aid offer?", "session_id": "doc2dial_2951"}
{"topic_shift": false, "utterance": "Your aid offer will explain the types and amounts of student aid a college is offering your daughter. It also covers the expected costs for the year.", "session_id": "doc2dial_2951"}
{"topic_shift": false, "utterance": "Has your daughter been accepted to more than one college?", "session_id": "doc2dial_2951"}
{"topic_shift": false, "utterance": "No, but that could change.", "session_id": "doc2dial_2951"}
{"topic_shift": true, "utterance": "How can I plan early for my daughter's college expenses?", "session_id": "doc2dial_2951"}
{"topic_shift": false, "utterance": "To start planning, you should ask your daughter's school counselors and the college financial aid office about different state, college, and non-profit grants and scholarships that she can apply for.", "session_id": "doc2dial_2951"}
{"topic_shift": true, "utterance": "When should my daughter fill out her FAFSA form?", "session_id": "doc2dial_2951"}
{"topic_shift": false, "utterance": "Your daughter should apply for federal grants, work-study, and loans with the free application for FAFSA forms before each year of college.", "session_id": "doc2dial_2951"}
{"topic_shift": false, "utterance": "What will I need for ownership transfer at the time of purchase of my new vehicle?", "session_id": "doc2dial_2789"}
{"topic_shift": true, "utterance": "Are you wanting to register the new vehicle in the state of New York?", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "You can use DMV's document guide to make sure you get all documents you need from a seller so that you can register your vehicle in New York.", "session_id": "doc2dial_2789"}
{"topic_shift": true, "utterance": "What must the seller do when transferring ownership to me?", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "The seller must either complete and sign the transfer ownership section of the title certificate and sign a bill of sale or provide other acceptable proofs of ownership and transfer of ownership.", "session_id": "doc2dial_2789"}
{"topic_shift": true, "utterance": "Does the bill of sale need to be signed even if a vehicle is a gift?", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "Yes, the bill of sale must be signed when transferring ownership even if a vehicle is a gift.", "session_id": "doc2dial_2789"}
{"topic_shift": true, "utterance": "Are proofs of ownership needed to register and title different types of vehicles different?", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "Yes, the proofs of ownership needed to register and title a vehicle in New York are different for different types of vehicles for example cars, trailers, boats, snowmobiles, manufactured homes.", "session_id": "doc2dial_2789"}
{"topic_shift": true, "utterance": "How do I register a vehicle that I received as a gift?", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "You cannot do that over the phone, online, or by mail.  Vehicles received as gifts must be registered at a DMV office.", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "Does a snowmobile received as a gift need to be registered?", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "It must be registered at a DMV office.  If it was a gift it cannot be registered over the phone, online or by mail.", "session_id": "doc2dial_2789"}
{"topic_shift": false, "utterance": "I want information on how I can get benefits for PTSD", "session_id": "doc2dial_1280"}
{"topic_shift": true, "utterance": "Do you have symptoms of PTSD and suffered a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military?", "session_id": "doc2dial_1280"}
{"topic_shift": false, "utterance": "none of that", "session_id": "doc2dial_1280"}
{"topic_shift": true, "utterance": "Is there somewhere else I can get information on PTSD and such?", "session_id": "doc2dial_1280"}
{"topic_shift": false, "utterance": "You can look at  our, Understanding PTSD and PTSD Treatment, booklet for more about PTSD symptoms and treatment. It is available in PDF format.  You can also go to our National Center for PTSD website for information about PTSD treatment and support.", "session_id": "doc2dial_1280"}
{"topic_shift": true, "utterance": "what if I ever get into a moment when I really really need help?", "session_id": "doc2dial_1280"}
{"topic_shift": false, "utterance": "You should call 911  or go to the nearest emergency room", "session_id": "doc2dial_1280"}
{"topic_shift": true, "utterance": "do you think treatment can help me?", "session_id": "doc2dial_1280"}
{"topic_shift": false, "utterance": "Whether you just returned from a deployment or have been home for some years, it is never too late to get help for posttraumatic stress disorder. Counseling or treatment can help you manage your symptoms and keep them from getting worse.", "session_id": "doc2dial_1280"}
{"topic_shift": true, "utterance": "but I don't think there are VA places near me to help so where can I get help?", "session_id": "doc2dial_1280"}
{"topic_shift": false, "utterance": "If you don't live near a VA medical center or clinic we can refer you to a Vet Center or health care provider near you.  Or, you can get counseling over the phone through telemental health care.", "session_id": "doc2dial_1280"}
{"topic_shift": false, "utterance": "What happens after I file a Supplemental Claim with new evidence?", "session_id": "doc2dial_1294"}
{"topic_shift": true, "utterance": "Find out what happens after you request a decision review", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "did the VA schedule the exams for you?", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "be sure not to miss them", "session_id": "doc2dial_1294"}
{"topic_shift": true, "utterance": "if I need help?", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review .  Get help requesting a decision review", "session_id": "doc2dial_1294"}
{"topic_shift": true, "utterance": "What kind of benefit can you offer me?", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "The most common benefit type is compensation ,  but if you re unsure , check your VA decision . You can t select multiple benefit types", "session_id": "doc2dial_1294"}
{"topic_shift": true, "utterance": "if I have more questions?", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews. Go to FAQs", "session_id": "doc2dial_1294"}
{"topic_shift": true, "utterance": "What method can I use to send the form?", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "By mail", "session_id": "doc2dial_1294"}
{"topic_shift": true, "utterance": "if I don t have any new and relevant evidence ?", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "] If you don t have evidence to submit , please select another review option .  Learn more about the review options", "session_id": "doc2dial_1294"}
{"topic_shift": false, "utterance": "Please tell me the documents needed to get a Social Security card for a foreign-born adopted child.", "session_id": "doc2dial_3483"}
{"topic_shift": true, "utterance": "You need to prove your child's citizenship.", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "Do you have your child's birth certificate?", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "I have it.", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "what documents can I use as proof of his citizenship?", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "You could use documents like his U.S. passport, Certificate of Naturalization (N-550/N-570) or Certificate of Citizenship (N-560/N-561).", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "And for me, do I need to show proof of identity, and what if I can't get a required document?", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "Yes, you also must prove your identity. If you can't get any of the required documents you'll get asked for another suitable document, like your employee identification card.", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "Can I use an expired document?", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "not, it must be current and show all the necessary identifying information, including a recent photograph.", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "Now, what if my son lived outside the US for a long time?.", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "Then you should show his current or previous passport or any record, like school or employment records, that shows that he lived in another country for an extended period of time.", "session_id": "doc2dial_3483"}
{"topic_shift": false, "utterance": "Can you tell me how Financial Aid for students works?", "session_id": "doc2dial_2945"}
{"topic_shift": false, "utterance": "Are you planning to attend college or career school?", "session_id": "doc2dial_2945"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_2945"}
{"topic_shift": false, "utterance": "Then you should know that you can get essential help through our financial aid and we can teach you how it works.", "session_id": "doc2dial_2945"}
{"topic_shift": true, "utterance": "What if I'm accepted to multiple colleges?", "session_id": "doc2dial_2945"}
{"topic_shift": false, "utterance": "Then evaluate and compare the costs and aid offers and accept the aid from the school that you choose. Also, don't forget to inform them of other sources of aid, such as scholarships, you expect to receive.", "session_id": "doc2dial_2945"}
{"topic_shift": true, "utterance": "And what can I do if it starts to get difficult to make my payments?", "session_id": "doc2dial_2945"}
{"topic_shift": false, "utterance": "Just contact your loan servicer to talk about repayment options.", "session_id": "doc2dial_2945"}
{"topic_shift": true, "utterance": "How can I know what kind of help each school offers?", "session_id": "doc2dial_2945"}
{"topic_shift": false, "utterance": "You can check their aid offer, there it should be explained the types and amounts of aid they are offering to you.", "session_id": "doc2dial_2945"}
{"topic_shift": true, "utterance": "Ok, thanks for the information. Anything else I should know about how to maintain my aid?", "session_id": "doc2dial_2945"}
{"topic_shift": false, "utterance": "Yes, don't forget to complete your FAFSA form each academic year.", "session_id": "doc2dial_2945"}
{"topic_shift": false, "utterance": "I need help with understanding annual re-certification requirements on income and family size.", "session_id": "doc2dial_2979"}
{"topic_shift": true, "utterance": "I can help you with that. It's very important that you re-certify your income and family size by the given annual deadline.", "session_id": "doc2dial_2979"}
{"topic_shift": false, "utterance": "Have you recertified your income by the deadline?", "session_id": "doc2dial_2979"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_2979"}
{"topic_shift": false, "utterance": "Excellent. Those who don't re-certify would be subject to varying consequences depending on their plan.", "session_id": "doc2dial_2979"}
{"topic_shift": true, "utterance": "What does applying for an income-driven repayment plan allow me to do?", "session_id": "doc2dial_2979"}
{"topic_shift": false, "utterance": "Completing the application allows you to select an income-driven repayment plan by name or  request that your loan servicer determine what plan you qualify for. The loan servicer would then place you on the plan with the lowest monthly payment.", "session_id": "doc2dial_2979"}
{"topic_shift": true, "utterance": "What if I have an outstanding balance on a Direct Loan?", "session_id": "doc2dial_2979"}
{"topic_shift": false, "utterance": "If you have an outstanding balance on a Direct Loan or FFEL program loan when you received a loan on or after Oct. 1st 2007, you will not qualify for the PAYE plan.", "session_id": "doc2dial_2979"}
{"topic_shift": true, "utterance": "How do REPAYE and ICR plans work?", "session_id": "doc2dial_2979"}
{"topic_shift": false, "utterance": "Under these plans, your payment is always based on your income and family size, regardless of income changes. For example, if your income increases over time, your payment may be higher than the amount you would have to pay under the 10 year Standard Repayment Plan.", "session_id": "doc2dial_2979"}
{"topic_shift": true, "utterance": "What repayment plan is available for FFEL program loans?", "session_id": "doc2dial_2979"}
{"topic_shift": false, "utterance": "In this case, your only income-driven repayment plan option would be the IBR Plan.", "session_id": "doc2dial_2979"}
{"topic_shift": false, "utterance": "Am I eligible for VA DIC as a surviving spouse or dependent?", "session_id": "doc2dial_1727"}
{"topic_shift": true, "utterance": "You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below . You ll also need to provide evidence with your claim showing that one of the descriptions below is true for the Veteran or service member .Evidence may include documents like military service records , doctor s reports , and medical test results .", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "Where you married to the veteran or service member before January 1, 1957?", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "No it was not before then.", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "Did you marry the veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "No I sure did not.", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "Were you married to the veteran or service member for at least 1 year?", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "No I was not", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "Did you have a child with the veteran or service member?", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "Yes I did.", "session_id": "doc2dial_1727"}
{"topic_shift": true, "utterance": "What is the Blue Water Navy Vietnam Veterans Act?", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9 , 1962 , and May 7 , 1975 , are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure . This is a result of Public Law 116 - 23 , also known as the Blue Water Navy Vietnam Veterans Act of 2019 .", "session_id": "doc2dial_1727"}
{"topic_shift": false, "utterance": "Hello! I would like to obtain information about the benefits that I can obtain.", "session_id": "doc2dial_896"}
{"topic_shift": true, "utterance": "What will happen after applying for benefits?", "session_id": "doc2dial_896"}
{"topic_shift": false, "utterance": "We may request some documents?", "session_id": "doc2dial_896"}
{"topic_shift": false, "utterance": "It would not be what I want most, only if necessary.", "session_id": "doc2dial_896"}
{"topic_shift": true, "utterance": "Where should I send the requirements?", "session_id": "doc2dial_896"}
{"topic_shift": false, "utterance": "You can see a list of our offices.", "session_id": "doc2dial_896"}
{"topic_shift": true, "utterance": "Can I get education related benefits?", "session_id": "doc2dial_896"}
{"topic_shift": false, "utterance": "Yes, when you meet all the documentation requirements.", "session_id": "doc2dial_896"}
{"topic_shift": true, "utterance": "Where can I clarify more related questions?", "session_id": "doc2dial_896"}
{"topic_shift": false, "utterance": "You can make a call.", "session_id": "doc2dial_896"}
{"topic_shift": true, "utterance": "Can I know if I am eligible?", "session_id": "doc2dial_896"}
{"topic_shift": false, "utterance": "Yes, sure.", "session_id": "doc2dial_896"}
{"topic_shift": false, "utterance": "Hi, could you give me more information on financial aid that is available for international study please?", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "You may be able to get federal student aid to pay for your costs whether you plan to study for a short period like one semester or for as long as your entire degree", "session_id": "doc2dial_3130"}
{"topic_shift": true, "utterance": "Is there a personal to-do- list that I would need to complete if studying internationally?", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "Along with a few other things, you would need to ensure that you have medical insurance in place before you go", "session_id": "doc2dial_3130"}
{"topic_shift": true, "utterance": "Are there separate rules for getting aid if I am studying abroad for just one semester?", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "You may receive aid for one semester abroad but you have to meet the eligibility requirements", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "Do you normally complete a Free Application for Federal Student Aid FAFSA each year for college?", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "Yes, I normally do", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "In that case, you will be familiar with the FAFSA process, which is needed for aid for study abroad", "session_id": "doc2dial_3130"}
{"topic_shift": true, "utterance": "Will I need a valid passport for studying abroad?", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "Yes you will, and medical insurance will be another important essential element of your study abroad", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "Aare there housing forms that I would need to complete if studying abroad?", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_3130"}
{"topic_shift": false, "utterance": "I need to get my social security card for the first time. I'm an adult born in the US.", "session_id": "doc2dial_128"}
{"topic_shift": true, "utterance": "the first thing you need to do is to prove your citizenship.", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "Do you have your birth certificate?", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "Yes, I do have it.", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "You must submit it as proof of your age and as proof of citizenship.", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "All the documents accepted as proof f identity must be unexpired?", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "Yes, only current documents are accepted.", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "just in case, what if I can't find the birth certificate?", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "We could accept another document, like a U.S. hospital record of your birth or a religious record made before you turned 5 that shows your birth date.", "session_id": "doc2dial_128"}
{"topic_shift": true, "utterance": "Are photocopies accepted?", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "No, no photocopies.", "session_id": "doc2dial_128"}
{"topic_shift": true, "utterance": "So, only the birth certificate as proof of age?", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "If it exist and you can get it, then yes, the birth certificate is the preferred proof of age.", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "Do I have to be in the interview?", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "Yes, you have to. Anybody age 12 or older must be present in the interview.", "session_id": "doc2dial_128"}
{"topic_shift": false, "utterance": "hg", "session_id": "doc2dial_3656"}
{"topic_shift": true, "utterance": "gh", "session_id": "doc2dial_3656"}
{"topic_shift": true, "utterance": "gh", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "hg", "session_id": "doc2dial_3656"}
{"topic_shift": true, "utterance": "And how do you know that the money you'll give wil be enough?", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "We do a research and rate the amount we'll provide to help you pay for the basic needs you might have like food and clothing.", "session_id": "doc2dial_3656"}
{"topic_shift": true, "utterance": "And how I get this benefits?", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "The eligibility for this benefit is related to if you have or not a disability related to your service which limits you ability to work or prevent you from working.", "session_id": "doc2dial_3656"}
{"topic_shift": true, "utterance": "And how do I know which options do I have?", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "The life insurance explore your life, that way you will know how you will do your aplication if as a service member, veteran or family member.", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "Are there any other benefits?", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "You can also get access to educational benefits if you are a veteran, reservist or national guard soldier", "session_id": "doc2dial_3656"}
{"topic_shift": true, "utterance": "Is there any help or contact with someone for emotional help?", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "You can connect with our caring Veterans Crisis line for confidential help. Many of them are also Veterans.", "session_id": "doc2dial_3656"}
{"topic_shift": true, "utterance": "Do you help veterans to find jobs?", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "Yes, with Resources for Veterans we help you to get links to help you in your job search.", "session_id": "doc2dial_3656"}
{"topic_shift": false, "utterance": "Hello, I would like to know if I can get a temporary HazMat endorsement before the background checks are completed?", "session_id": "doc2dial_2548"}
{"topic_shift": true, "utterance": "No. We cannot issue the HazMat endorsement until the background checks are completed and approved.", "session_id": "doc2dial_2548"}
{"topic_shift": true, "utterance": "What happens if I fail the written exam or background checks?", "session_id": "doc2dial_2548"}
{"topic_shift": false, "utterance": "you have not passed the written test?", "session_id": "doc2dial_2548"}
{"topic_shift": false, "utterance": "yes, I could not approve", "session_id": "doc2dial_2548"}
{"topic_shift": false, "utterance": "If you fail the written test or background checks, the DMV will issue a CDL that does not have a HazMat endorsement.", "session_id": "doc2dial_2548"}
{"topic_shift": true, "utterance": "When should I apply?", "session_id": "doc2dial_2548"}
{"topic_shift": false, "utterance": "The rules require that the applicant be fingerprinted and that their U.S. citizenship or permanent legal presence in the United States be verified. You must answer 80% or more of the questions correctly to pass the exam. You can take the exam as many times as necessary until you pass the exam", "session_id": "doc2dial_2548"}
{"topic_shift": true, "utterance": "And how can I take my fingerprint?", "session_id": "doc2dial_2548"}
{"topic_shift": false, "utterance": "Fingerprints are done by appointment only. You must contact Identogo to select a fingerprint location and schedule an appointment.", "session_id": "doc2dial_2548"}
{"topic_shift": true, "utterance": "and where do I request the results of the verifications?", "session_id": "doc2dial_2548"}
{"topic_shift": false, "utterance": "Do not request the results of DMV, Identogo or TSA background checks. Wait to receive notifications by mail.", "session_id": "doc2dial_2548"}
{"topic_shift": false, "utterance": "hi i need help about Employment benefits for dependent family members", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "Of course, it is important that you find out if you are eligible and how to apply for professional and educational advice through VR&E as a dependent family member of a service member or veteran with a service related disability.", "session_id": "doc2dial_1041"}
{"topic_shift": true, "utterance": "Want to know if You can get educational and career guidance services provided by VR&E (also called Chapter 36)?", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1041"}
{"topic_shift": true, "utterance": "and what if the service member or veteran is not yet using VR & benefits and services?", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "If your family member or Veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.", "session_id": "doc2dial_1041"}
{"topic_shift": true, "utterance": "What other things should I know?", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "Learn about other dependent benefits and services", "session_id": "doc2dial_1041"}
{"topic_shift": true, "utterance": "What steps must I follow to request Chapter 36 services?", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "First log into your eBenefits account", "session_id": "doc2dial_1041"}
{"topic_shift": true, "utterance": "What kind of VR&E benefits can I get?", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "You can get educational and vocational advice, plus help with: Exploring your skills and interests Charting a path to employment", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "What other help does this program offer?", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "We help Explore your skills and interests and Chart a path to employment", "session_id": "doc2dial_1041"}
{"topic_shift": true, "utterance": "What happens if I am eligible?", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "We will invite you to meet with a VRC Vocational Rehabilitation Counselor. Your VRC will work with you to chart a career path", "session_id": "doc2dial_1041"}
{"topic_shift": false, "utterance": "How do I receive VA benfits?", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "Do you serve in the U.S. uniformed services including active National Guard and Reserve?", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "Yes, I am an active duty member of the U.S. uniformed services.", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "Then it looks like you are eligible for VA benefits during service and after retirement.", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "Will I be eligible for VA benefits as a technical member or traditional member of the National Guard and Reserve?", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "Yes, you could be eligible for some benefits as a technical member of the National Guard and Reserve; which you will learn about in your required Transition Assistance Program.", "session_id": "doc2dial_1055"}
{"topic_shift": true, "utterance": "?What VA benefits can i use during and after service?", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "GI Bill and education benefits that help pay for school or any training you take.", "session_id": "doc2dial_1055"}
{"topic_shift": true, "utterance": "Is there a number to call if you have hearing loss?", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "You can call TTY 1-800-877-8339.", "session_id": "doc2dial_1055"}
{"topic_shift": true, "utterance": "Is it possible for me to get benefits if I am a technical member of the National Guard and Reserve?", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "Yes, you could be eligible and can find out which benefits you qualify for and when to apply and can learn about them through TAP briefing.", "session_id": "doc2dial_1055"}
{"topic_shift": true, "utterance": "What services are available for home loans?", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "You can get a Certificate of Eligibility for a VA-backed home loan to buy, build, improve, or refinance a home and is open to service members and Veterans active duty Guard and Reserve.", "session_id": "doc2dial_1055"}
{"topic_shift": false, "utterance": "My income has changed and I wanted to know how that affects my Medicare.", "session_id": "doc2dial_3642"}
{"topic_shift": true, "utterance": "Has your income gone down due to any of the following situations, and does the change make a difference in the income level we consider?", "session_id": "doc2dial_3642"}
{"topic_shift": false, "utterance": "No, I actually earn more now.", "session_id": "doc2dial_3642"}
{"topic_shift": true, "utterance": "Can you give me any information or sources to learn more about my Medicare?", "session_id": "doc2dial_3642"}
{"topic_shift": false, "utterance": "Of course. Do you want more information about the income-related monthly adjustment amounts or to apply for Medicare Part A or B?", "session_id": "doc2dial_3642"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3642"}
{"topic_shift": false, "utterance": "In that case you can visit our webpage Medicare Resources.", "session_id": "doc2dial_3642"}
{"topic_shift": true, "utterance": "So can you tell me what will change, now that I earn more?", "session_id": "doc2dial_3642"}
{"topic_shift": false, "utterance": "You'll pay a larger percentage of the total cost of Part B based on the income you normally report to the Internal Revenue Service IRS. You'll pay monthly Part B premiums equal to 35, 50, 65, 80, or 85 percent of the total cost, depending on what you report to the IRS.", "session_id": "doc2dial_3642"}
{"topic_shift": true, "utterance": "What if I filed a federal income tax return for the year?", "session_id": "doc2dial_3642"}
{"topic_shift": false, "utterance": "Then you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.", "session_id": "doc2dial_3642"}
{"topic_shift": false, "utterance": "How do I get a hold of some records from the Army?", "session_id": "doc2dial_882"}
{"topic_shift": false, "utterance": "You can submit a military records request to get your military service records through the milConnect website", "session_id": "doc2dial_882"}
{"topic_shift": true, "utterance": "so I can do it online?", "session_id": "doc2dial_882"}
{"topic_shift": false, "utterance": "Yes you can, would you like help registering or signing in?", "session_id": "doc2dial_882"}
{"topic_shift": false, "utterance": "no, I think I can do it", "session_id": "doc2dial_882"}
{"topic_shift": true, "utterance": "can you tell me how to get the records once I'm signed in?", "session_id": "doc2dial_882"}
{"topic_shift": false, "utterance": "You will have to go through a few steps\u00a0to submit a military records request", "session_id": "doc2dial_882"}
{"topic_shift": true, "utterance": "Is this how you get records for someone that served a long time ago?", "session_id": "doc2dial_882"}
{"topic_shift": false, "utterance": "If the Veteran was discharged more than 62 years ago you can order a copy of their military records . The National Archives opens all records to the public 62 years after discharge . Would you like to learn how to access archived records", "session_id": "doc2dial_882"}
{"topic_shift": true, "utterance": "Does signing in to the website allow me to download the records or just request them?", "session_id": "doc2dial_882"}
{"topic_shift": false, "utterance": "You can request documents from your Official Military Personnel File to view and download", "session_id": "doc2dial_882"}
{"topic_shift": false, "utterance": "Can I use federal student aid to help pay for studies abroad?", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "Yes, you can use federal student aid to pay for one semester or your entire degree abroad.", "session_id": "doc2dial_3124"}
{"topic_shift": true, "utterance": "Can I study abroad for a semester and still get aid?", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "Yes, you may receive federal student aid for a study-abroad program if you meet aid eligibility criteria.", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "Did you fill out a FAFSA form for college yet?", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "No, I have never filled out a FAFSA form.", "session_id": "doc2dial_3124"}
{"topic_shift": true, "utterance": "Should what extra paperwork needs to be done on my list for studying abroad?", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "Yes, that should be on your list and also if you are required to have medical insurance.", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "Is the Medical University of Bialystok on the pass rates list for United states Medical Licensing?", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "Yes, it is on the list.", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "What is the best tips for researching schools?", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "The best tip is to start early because if you are studying abroad it takes longer for financial aid and to get everything together.", "session_id": "doc2dial_3124"}
{"topic_shift": false, "utterance": "Hi. I need to learn how to be put on my husband's benefits.", "session_id": "doc2dial_1733"}
{"topic_shift": true, "utterance": "Okay, I can help you with that.", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "What do I need to do to become eligible?", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "Were you married before January 1, 1957?", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "Yes, we were married in 1954.", "session_id": "doc2dial_1733"}
{"topic_shift": true, "utterance": "I don't know how to apply. Can you help?", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "Yes, I will walk you through the steps.", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "My husband was in the Navy during Vietnam. Does that information help?", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "Yes, that does help.", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "I think he was exposed to something called Agent Orange. Does that make sense?", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "It does. This is part of the eligibility requirements.", "session_id": "doc2dial_1733"}
{"topic_shift": true, "utterance": "So how do I start the process of getting VA benefits?", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "I can send the application link to you. You may also be eligible for compensation, so be sure to read all of the information.", "session_id": "doc2dial_1733"}
{"topic_shift": false, "utterance": "Hey there, i'm looking to renew a commercial driving license. Could you guide me a little on that?", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "Sure, no problem. Before proceeding, let me tell you won't be able to use your standard commercial license to go on board of a domestic flight after October 1 ,2020.", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "In any case, are you planning to go traveling soon? Do you have Passport?", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "Yes, i'm planning to travel but in fact, i don't have passports available.", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "Well, to avoid issues in that matter, we would recommend you to upgrade your CDL to an Enhanced or Real ID when you renew.", "session_id": "doc2dial_2212"}
{"topic_shift": true, "utterance": "You know, that would be pretty convenient. I'll think about it. Look, i already gathered some requirements, Will i need something else?", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "In fact, you'll need to do something else. You need to meet the federal medical certification requirements. Besides, you need to have proof of your legal presence in the U.S.", "session_id": "doc2dial_2212"}
{"topic_shift": true, "utterance": "O.k, o.k, i'll write that down right away. See, i would like to talk about some renewal fees, specifically on those for the class H or X.", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "For those classes you must pass the hazardous materials knowledge test at a DMV office. That would be within 2 years before your renewal, paying an additional fee of $5 for the test.", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "That fee would be a standard for everyone?", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "Sorry, but no. The following counties residents must pay an additional supplemental Metropolitan Commuter Transportation District fee: Bronx, Kings, Brooklyn, New York, Manhattan, Queens. That fee would be $1.00 for every 6 months the permit or driver license will be in effect.", "session_id": "doc2dial_2212"}
{"topic_shift": true, "utterance": "What about if i'm a temporary visitor?", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "You'll need to provide a proof of legal residence in the U.S.", "session_id": "doc2dial_2212"}
{"topic_shift": false, "utterance": "I'm confused when it comes to social security credits and want to know how exactly they work.", "session_id": "doc2dial_672"}
{"topic_shift": false, "utterance": "Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits.", "session_id": "doc2dial_672"}
{"topic_shift": true, "utterance": "Do I need anything else for disability benefits, or how does it work?", "session_id": "doc2dial_672"}
{"topic_shift": false, "utterance": "Yes, you must meet a recent work test and a duration work test.", "session_id": "doc2dial_672"}
{"topic_shift": true, "utterance": "And those credits, I get them for working my job, right?", "session_id": "doc2dial_672"}
{"topic_shift": false, "utterance": "Correct. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_672"}
{"topic_shift": true, "utterance": "I'm 69 years of age now, how many credits do I need to retire?", "session_id": "doc2dial_672"}
{"topic_shift": false, "utterance": "You need 40 credits to qualify for retirement.", "session_id": "doc2dial_672"}
{"topic_shift": true, "utterance": "I'm statutory blind, how am I supposed to do the work test?", "session_id": "doc2dial_672"}
{"topic_shift": false, "utterance": "In that case there is not a recent work test requirement.", "session_id": "doc2dial_672"}
{"topic_shift": true, "utterance": "That's good to hear. How do I earn more credits?", "session_id": "doc2dial_672"}
{"topic_shift": false, "utterance": "Do you currently work and pay Social Security taxes?", "session_id": "doc2dial_672"}
{"topic_shift": false, "utterance": "No, I quit my job last year.", "session_id": "doc2dial_672"}
{"topic_shift": false, "utterance": "Can you let me know what I will need to get a Social Security card?", "session_id": "doc2dial_114"}
{"topic_shift": true, "utterance": "If you have not already established your U.S. citizenship with us , we need to see proof of U.S. citizenship .", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "Have you established your U.S. citizenship before with us?", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "No, I haven't", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "can I use my license or other ID card as proof?", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "For proof of identity you could have your U.S. driver 's license or State - issued non - driver identification card", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "What if I don't have either of those things?", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "We can still help but we we will ask to see other documents . Any documents submitted , must be current not expired and show your name , identifying information date of birth or age and preferably a recent photograph.  An employee identification card would be an example of one of those documents", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "so you need some sort of picture ID from me?", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "Yes, something such as U.S. driver 's license or State - issued non - driver identification card", "session_id": "doc2dial_114"}
{"topic_shift": true, "utterance": "Okay, so how much will the card cost me?", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "You can replace your Social Security card for free if it is lost or stolen . Knowing your Social Security number is what 's important so you may not need to get a replacement card at all.", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "Can I just use copies or do I need the originals of the documents you said I needed?", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "You must present original documents or copies certified by the agency that issued them. We can not accept photocopies or notarized copies. All documents must be current not expired .", "session_id": "doc2dial_114"}
{"topic_shift": false, "utterance": "I need to know if I am eligible for federal student loan forgiveness.", "session_id": "doc2dial_4105"}
{"topic_shift": false, "utterance": "I can assist you with this. The type of loan forgiveness that you are referring to is known as borrower defense to repayment.", "session_id": "doc2dial_4105"}
{"topic_shift": true, "utterance": "I defaulted on my federal student loan after entering a rehabilitation plan. Can I still qualify for loan forgiveness?", "session_id": "doc2dial_4105"}
{"topic_shift": false, "utterance": "In your case, you should contact the collection agency that helped you set up the plan. They will be able to tell you whether or not, there would be any negative consequences if you chose to enter stopped collection status.", "session_id": "doc2dial_4105"}
{"topic_shift": true, "utterance": "What about Direct Loans disbursed before July 1st, 2017?", "session_id": "doc2dial_4105"}
{"topic_shift": false, "utterance": "If your school engaged in acts that would rise to a cause of action against the school under state law, you could be eligible for a discharge forgiveness of part or all of your Direct Loan.", "session_id": "doc2dial_4105"}
{"topic_shift": true, "utterance": "When will I receive a notification about the Sweet v. DeVos Lawsuit?", "session_id": "doc2dial_4105"}
{"topic_shift": false, "utterance": "If you are a potential member of the group of borrowers to which the lawsuit applies, you should receive an email and mail notification between June and early July 2020.", "session_id": "doc2dial_4105"}
{"topic_shift": false, "utterance": "Do you have any other questions about the Sweet V DeVos lawsuit?", "session_id": "doc2dial_4105"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_4105"}
{"topic_shift": true, "utterance": "Are FFEL Program Loans eligible?", "session_id": "doc2dial_4105"}
{"topic_shift": false, "utterance": "No, these loans are not eligible for discharge under the Borrower Defense to Repayment law.", "session_id": "doc2dial_4105"}
{"topic_shift": false, "utterance": "as it is through a DMV office", "session_id": "doc2dial_2574"}
{"topic_shift": true, "utterance": "must bring several things", "session_id": "doc2dial_2574"}
{"topic_shift": false, "utterance": "You do not have a Vehicle Registration / Title Application", "session_id": "doc2dial_2574"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2574"}
{"topic_shift": true, "utterance": "Where can dealers find information about filing or removing a lien?", "session_id": "doc2dial_2574"}
{"topic_shift": false, "utterance": "See Remove or add a lienholder from a title", "session_id": "doc2dial_2574"}
{"topic_shift": true, "utterance": "how is by mail", "session_id": "doc2dial_2574"}
{"topic_shift": false, "utterance": "an FS-6 T receipt issued by DMV [ to get an FS-6 T ,s   you must obtain a Claim for Sales Tax Exemption DTF-803 from the leasing company and a bill of sale and bring these items to a local DMV office  a Dealer Retail Certificate of Sale MV-50 completed by a dealer located in New York State", "session_id": "doc2dial_2574"}
{"topic_shift": true, "utterance": "what else do i need to bring to the office", "session_id": "doc2dial_2574"}
{"topic_shift": false, "utterance": "a completed Statement of Transaction Sale or Gift of Motor Vehicle , Trailer,  All - Terrain Vehicle ATV", "session_id": "doc2dial_2574"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2574"}
{"topic_shift": false, "utterance": "Vessel Boat , or Snowmobile { Sales Tax Form } pdf  at NY State Department of Tax and Finance DTF-802 and a bill of sale", "session_id": "doc2dial_2574"}
{"topic_shift": false, "utterance": "I need an original card for a US born child.", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "Yes that is an important document that you need.", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "Do you have that?", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "No I don't.", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "Why do I need that?", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "Social Security must verify a birth record for all US born applicants.", "session_id": "doc2dial_100"}
{"topic_shift": true, "utterance": "What documents do I need?", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "You must submit a US birth certificate or US passport.", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "Can your child just have a birth certificate for everything?", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "No, you cannot use a birth certificate for proof of identity.", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "How do you submit it?", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "Into the social security office", "session_id": "doc2dial_100"}
{"topic_shift": false, "utterance": "I have several questions about FAFSA termination", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "We have a section of questions we've heard about completion by the high school and public school district, what would be your question?", "session_id": "doc2dial_4111"}
{"topic_shift": true, "utterance": "What are the FAFSA Completion Basics?", "session_id": "doc2dial_4111"}
{"topic_shift": true, "utterance": "Based on the previous question, why do some districts appear blank on maps?", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "Please note that Districts are listed as missing or insufficient data if some conditions are met", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "ok I understand but it is not the case that I am looking for", "session_id": "doc2dial_4111"}
{"topic_shift": true, "utterance": "well but in some cases why does there seem to be duplicates from the same school?", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "This comes to pass since these school names are inherently reported by students, the reported name can vary considerably. By adding the data, our standard practice is to report the name of the school that applicants most commonly report.", "session_id": "doc2dial_4111"}
{"topic_shift": true, "utterance": "ok and what are the conditions by which some districts appear blank on the maps?", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "The most common is that the statutory adjusted cohort graduation rate is missing, for example, if districts merged or a new district was created after 2009/10 and will not appear on the maps.", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "ok and that is the only condition?", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "not as I mentioned are several conditions", "session_id": "doc2dial_4111"}
{"topic_shift": true, "utterance": "ok and relative to the totals reported last year they are different from the numbers reported now over last year. What is causing this?", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "This can be due to several factorsSince in previous years, we used representatives to determine if an applicant was a first time applicant; ine if an applicant was a first, time filing cabinet; We now use true declarant status for the first time as a criterion for being a senior. and this affects the totals", "session_id": "doc2dial_4111"}
{"topic_shift": false, "utterance": "Good morning. I was interested into know if i have any rights or resources available in case i'm against a complaint?", "session_id": "doc2dial_2560"}
{"topic_shift": true, "utterance": "Sure, you have a few of those. First, Are you looking for information to protect your facility license, registration or certification?", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "No, nothing like that.", "session_id": "doc2dial_2560"}
{"topic_shift": true, "utterance": "Then, could be possible you're interested in knowing what to do in case a complaint is filed against you, then?", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "That could be, but no, sorry.", "session_id": "doc2dial_2560"}
{"topic_shift": true, "utterance": "It looks like you already got some info then. Lets see, Do you want to know about the complaint process?", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "No, is not like that at all. What else you have?", "session_id": "doc2dial_2560"}
{"topic_shift": true, "utterance": "Well, is by any chance that you are looking for information about the hearing process after the complaint filing?", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "Yeah, that's it, that's what i'm looking for. Wow, i thought i was going empty handed.", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "All right. For the hearing process, you can hire an attorney and to bring that attorney to your hearing. In that regard, you must know that the DMV would be the petitioner in this case and the complainant may be a witness for this case.", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "Do you want to know what could happen on the results?", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "Yes, please, it would be useful for future reference.", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "Good, The cause's judge may sustain al, or none of the charges. It could be no action, a warning, imposition of suspension, revocation or civil penalties.", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "And if i have to pay something?", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "Pay up and you'll be back on business.", "session_id": "doc2dial_2560"}
{"topic_shift": false, "utterance": "I need information on educational and career counseling.", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "I can help you  Find out how to apply for VA Chapter 36 benefits to get free Veteran Educational and Career Counseling services .You may be eligible if you re leaving active service soon , if you ve been discharged within the past year , or if you re the dependent of a Veteran .", "session_id": "doc2dial_1069"}
{"topic_shift": true, "utterance": "Who s eligible for Educational and Career Counseling?", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "You Will be discharged from active duty within 6 months ,", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "Are you wanting to see if you are eligible?", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "If you are the dependent of a veteran you may also qualify for education and career counseling.   I can help you learn more about employment benefits for dependents,", "session_id": "doc2dial_1069"}
{"topic_shift": true, "utterance": "What benefits can I get?", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "Counseling to help you decide which civilian or military jobs you wants to help you find a training program or jobs  Educational and Career Counseling", "session_id": "doc2dial_1069"}
{"topic_shift": true, "utterance": "can I apply online?", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "Go to eBenefits to apply", "session_id": "doc2dial_1069"}
{"topic_shift": true, "utterance": "What if I want a civilian job?", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "Counseling to help you decide which civilian or military jobs you wants to help you find a training program or jobs  Educational and Career Counseling", "session_id": "doc2dial_1069"}
{"topic_shift": false, "utterance": "Hey there. I'm having some doubts related to if is possible or not have a insurance from another state and keep my car registered in the new york state.", "session_id": "doc2dial_2206"}
{"topic_shift": true, "utterance": "We are here to serve you. But, no, is not possible.", "session_id": "doc2dial_2206"}
{"topic_shift": false, "utterance": "Are you trying to do that?", "session_id": "doc2dial_2206"}
{"topic_shift": false, "utterance": "No, not yet. But I have some questions about it.", "session_id": "doc2dial_2206"}
{"topic_shift": true, "utterance": "So, if I want to move to another state, how do I do to register my vehicle there where I go?", "session_id": "doc2dial_2206"}
{"topic_shift": false, "utterance": "You will need to surrender your vehicle registration and plates to the new york dmv.", "session_id": "doc2dial_2206"}
{"topic_shift": true, "utterance": "o.k., I get that. But what will happen with my coverage meanwhile?", "session_id": "doc2dial_2206"}
{"topic_shift": false, "utterance": "Your valid insurance coverage will lapse.", "session_id": "doc2dial_2206"}
{"topic_shift": true, "utterance": "so, if I get a insurance for my vehicle in another state I may have troubles?", "session_id": "doc2dial_2206"}
{"topic_shift": false, "utterance": "That's right. But you can send us a copy of this documents, to avoid any kind of sanction.", "session_id": "doc2dial_2206"}
{"topic_shift": true, "utterance": "And what will happen if I don't send you that document?", "session_id": "doc2dial_2206"}
{"topic_shift": false, "utterance": "We will take action against your NYS registration and your diver license can be affected.", "session_id": "doc2dial_2206"}
{"topic_shift": false, "utterance": "Is there a way to stop payments for loss of income for a few months?", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "Yes, you could suspend your student loan payments for a short period.", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "Are you in a short term financial bind?", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "No, not yet but will be later in the year due to shut down.", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "Is there anything they are doing for COVID-19 emergency?", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "Yes, they are automatically suspending monthly payments of your student loans.", "session_id": "doc2dial_3118"}
{"topic_shift": true, "utterance": "What happens with interest accrual of my loans if I have $30000 balance and an interest rate of 6% while in forebearance for a year after i enter repayment?", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "You would accrue $1800 on your loans.", "session_id": "doc2dial_3118"}
{"topic_shift": true, "utterance": "Could I consider another repayment option other than deferment or forbearance?", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "It could be worth looking at another plan such as an income-driven repayment plan before you choose forebearance or deferment.", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "Would my payments be lower on an income-driven repayment plan?", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "Yes, you payments could be less if you change to an income-driven repayment plan.", "session_id": "doc2dial_3118"}
{"topic_shift": false, "utterance": "Hello, what is the Social Security Credits?", "session_id": "doc2dial_666"}
{"topic_shift": false, "utterance": "You must have at least 40 Social Security credits to qualify for such credit.", "session_id": "doc2dial_666"}
{"topic_shift": true, "utterance": "What must be met in order to qualify?", "session_id": "doc2dial_666"}
{"topic_shift": false, "utterance": "Mainly if you have 6 credits earned in the 3-year period that ends when your disability begins.", "session_id": "doc2dial_666"}
{"topic_shift": false, "utterance": "Perfect, you can follow me commented on the subject.", "session_id": "doc2dial_666"}
{"topic_shift": false, "utterance": "In addition, it would take 3 years of work and 12 credits of the last 6 years between the ages of 21 and 27, in order to qualify for such a process.", "session_id": "doc2dial_666"}
{"topic_shift": true, "utterance": "Can you advise me how to obtain the credits please?", "session_id": "doc2dial_666"}
{"topic_shift": false, "utterance": "One of the main requirements is when you work and pay Social Security taxes.", "session_id": "doc2dial_666"}
{"topic_shift": false, "utterance": "Can you advise me more about such a process?", "session_id": "doc2dial_666"}
{"topic_shift": true, "utterance": "What if I don't have enough credits?", "session_id": "doc2dial_666"}
{"topic_shift": false, "utterance": "Could not perceive the benefits.", "session_id": "doc2dial_666"}
{"topic_shift": false, "utterance": "How do I change some information on my VA direct deposit please?", "session_id": "doc2dial_855"}
{"topic_shift": true, "utterance": "You'll need to create a Premium DS Logon account and sign in to eBenefits.", "session_id": "doc2dial_855"}
{"topic_shift": false, "utterance": "I can't do it online, is there another way?", "session_id": "doc2dial_855"}
{"topic_shift": false, "utterance": "Can I change the type of account I have to Premium?", "session_id": "doc2dial_855"}
{"topic_shift": false, "utterance": "Yes just go to eBenefits to upgrade your DS Logon account to Premium.", "session_id": "doc2dial_855"}
{"topic_shift": true, "utterance": "What if I've had a recent setback and my condition is worse, can I prolong my benefits?", "session_id": "doc2dial_855"}
{"topic_shift": false, "utterance": "In the event that your disability gets worse, you can file a claim for an increase in VA benefits.", "session_id": "doc2dial_855"}
{"topic_shift": true, "utterance": "So if I can't do this online, what other ways are there to update my information?", "session_id": "doc2dial_855"}
{"topic_shift": false, "utterance": "Besides the online route, you can change your information by mail or phone.", "session_id": "doc2dial_855"}
{"topic_shift": true, "utterance": "What form do I send by mail?", "session_id": "doc2dial_855"}
{"topic_shift": false, "utterance": "Fill out a VA Direct Deposit Enrollment VA Form 24 - 0296.", "session_id": "doc2dial_855"}
{"topic_shift": true, "utterance": "I'm moving soon and would like to eventually change my address, is that possible?", "session_id": "doc2dial_855"}
{"topic_shift": false, "utterance": "Yes it is very important to update your contact information so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.", "session_id": "doc2dial_855"}
{"topic_shift": false, "utterance": "Yes. I hope you can. I want to know more about the life insurance for veterans.", "session_id": "doc2dial_1082"}
{"topic_shift": true, "utterance": "Well, which kind of questions do you have?", "session_id": "doc2dial_1082"}
{"topic_shift": false, "utterance": "I was wondering how do I know how much  insurance do I need?", "session_id": "doc2dial_1082"}
{"topic_shift": true, "utterance": "An which others benefits there are related to burials?", "session_id": "doc2dial_1082"}
{"topic_shift": false, "utterance": "There are burial benefits and memorial items, which helps you on planning a burial, order a headstone or any other memorial item you may need.", "session_id": "doc2dial_1082"}
{"topic_shift": true, "utterance": "On this site is possible to find information about how to manage the benefits?", "session_id": "doc2dial_1082"}
{"topic_shift": false, "utterance": "Yes, we provide information about how to get the life insurance and also how to manage it.", "session_id": "doc2dial_1082"}
{"topic_shift": true, "utterance": "OK, that last part is what I want information about, the management of the benefits and planning.", "session_id": "doc2dial_1082"}
{"topic_shift": false, "utterance": "Beneficiaries can get counseling and online preparation in a VA life insurance plan.", "session_id": "doc2dial_1082"}
{"topic_shift": true, "utterance": "And how do you know how much insurance do I need?", "session_id": "doc2dial_1082"}
{"topic_shift": false, "utterance": "We use a life insurance needs calculator to decide how much life insurance you need.", "session_id": "doc2dial_1082"}
{"topic_shift": false, "utterance": "Hello there, I would like to know more about VA benefits for service members.", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "Are you serving on active duty in the United States uniformed services?", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "Yes, I am a member of the National Guard.", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "In that case you may be eligible for VA benefits both during service and after separation or retirement.", "session_id": "doc2dial_3695"}
{"topic_shift": true, "utterance": "Great. One more thing, I suffer from hearing loss. Do you have a phone number for people who are hard of hearing?", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "We do. Please call TTY: 1-800-877-8339 if you have hearing loss.", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "I've noted that down. Well, since my last combat mission I suffer from some mental health problems and it's been really tough for me recently. Can I get some help?", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "Of course. If you need support for a specific mental health problem or if you re having problems sleeping or controlling your anger, we offer help in the shape of VA mental health services.", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "How can I sign up for these VA mental health services? My wife says I should, because I often shout in my sleep.", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "Simply call or walk in to any VA medical center anytime, day or night. Find your nearest VA health facility or call or walk in to any Vet Center during clinic hours.", "session_id": "doc2dial_3695"}
{"topic_shift": true, "utterance": "I see. While we're at it, can you tell me about VA benefits I can use during and after service?", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "Of course. You can use GI Bill and other education benefits. Use our page to find out if you qualify for VA education benefits to help pay for school or training.", "session_id": "doc2dial_3695"}
{"topic_shift": true, "utterance": "Alright. I mentioned before that I have trouble sleeping. Can VA health care help me with that as well?", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "Of course. If you need support for a specific mental health problem or if you re having problems sleeping or controlling your anger, we offer help in the shape of VA mental health services.", "session_id": "doc2dial_3695"}
{"topic_shift": false, "utterance": "What should I do if my vehicle is stolen?", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "Report it to the police and your insurance company.", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "Yes, it was.", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "Report it to the police and your insurance company as soon as possible.", "session_id": "doc2dial_3859"}
{"topic_shift": true, "utterance": "What if I didn't get a title for it yet?", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "You need to apply for a title to transfer it.  The insurance company will give you a letter stating they need proof of ownership, and submit it with your title application.", "session_id": "doc2dial_3859"}
{"topic_shift": true, "utterance": "What happens if it's recovered?", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "If it's missing plates, bring form MV-78B to apply for new plates.", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "Will they cancel the stolen vehicle alarm?", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "They will cancel it and mark it recovered on your title history.", "session_id": "doc2dial_3859"}
{"topic_shift": true, "utterance": "Do I need another title?", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "Send in the title and a letter explaining the car was recovered and they will issue a regular title.", "session_id": "doc2dial_3859"}
{"topic_shift": true, "utterance": "What should I do if the plates were stolen?", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "Have a police report made, then replace the plates.", "session_id": "doc2dial_3859"}
{"topic_shift": false, "utterance": "Hello, I came here to learn in what way your services can cover my health needs.", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "At VA, we offer many services and programs for Veterans with specific needs like women Veterans, Veterans with mental health problems, and elderly or disabled Veterans. We cover the cost of many of these services under the VA health care program.", "session_id": "doc2dial_3681"}
{"topic_shift": true, "utterance": "Are you concerned about your health because of your service history?", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "Yes, I am. I have some issues with my health since I have served my country.", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "Then you should know that certain health concerns may be more likely to affect Veterans who served in a specific time and place. We can help you find out which health concerns you should be aware of depending on when and where you served.", "session_id": "doc2dial_3681"}
{"topic_shift": true, "utterance": "That'd be helpful. Now, what advantages do I have when I'm signed up for the VA health care program?", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "You can manage your VA health and benefits online through VA.gov: Refill your prescriptions. Send a message to your VA health care provider. Check the status of a disability or pension claim.", "session_id": "doc2dial_3681"}
{"topic_shift": true, "utterance": "What if I have questions about these things? Can you help me then?", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "Yes, we can help.", "session_id": "doc2dial_3681"}
{"topic_shift": true, "utterance": "Great, so how exactly can I figure out if your services could help me with a specific need?", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "We can help you with mental health and trauma-related needs, for example.", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "Can you help me with military sexual trauma too?", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "Yes, we can help you with a military sexual trauma as well.", "session_id": "doc2dial_3681"}
{"topic_shift": false, "utterance": "I would like to have informati\u00f3n about benefits for service members.", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "Are you serving on active duty in the United States?", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "Are you separation or retirement?", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "No, yet! But I thing that I am eligible for some VA benefit.", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "You can see benefits you may qualify for and when to apply.", "session_id": "doc2dial_1096"}
{"topic_shift": true, "utterance": "It is important to know that I will get mental help after my retirement.  It is safe?", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "Yes, you can be sure.", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "At this momento, I don't have a specific mental health problem.", "session_id": "doc2dial_1096"}
{"topic_shift": true, "utterance": "Could you learn more about these benefits? I would like to secure my future.", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "You can always get more information.", "session_id": "doc2dial_1096"}
{"topic_shift": true, "utterance": "Can I get updates constantly?", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "You always can.", "session_id": "doc2dial_1096"}
{"topic_shift": false, "utterance": "I need more info on self-certification", "session_id": "doc2dial_1928"}
{"topic_shift": true, "utterance": "Do you need to self-certify?", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1928"}
{"topic_shift": true, "utterance": "Do you want to know the self-certification driving types?", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1928"}
{"topic_shift": true, "utterance": "Do you want to know what happens if your driving type changes?", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "If your driving type changes you must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "What do I do next if my driving type changes?", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "You must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions. A transaction fee will apply, if you are self - certifying to a non - excepted driving type NA or NI", "session_id": "doc2dial_1928"}
{"topic_shift": true, "utterance": "When will I know if the DMV has received my self-certification?", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "DMV is entering commercial driver self - certification and medical certification data daily, however due to the volume of responses it could take a period of time for a driver record to be fully updated", "session_id": "doc2dial_1928"}
{"topic_shift": true, "utterance": "What happens if my CDL was downgraded because of your \" not certified \" medical status", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "You will need to visit a local DMV office to upgrade your license back to a CDL", "session_id": "doc2dial_1928"}
{"topic_shift": true, "utterance": "Do I need a medical examiners certificate?", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "If you expect to operate in an excepted driving type EA or EI then a Medical Examiner s Certificate is not required. You will need to have the appropriate restrictions added to your driver s license A3 and/or K", "session_id": "doc2dial_1928"}
{"topic_shift": false, "utterance": "Hey, I'm planning for retirement and need some input.", "session_id": "doc2dial_699"}
{"topic_shift": true, "utterance": "Alright. Planning is the key to creating your best retirement. You'll need to plan and save for years to achieve your retirement goals.", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "Are you aware of the many factors that affect retirement planning?", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "Yes, I suppose so.", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "Then you should know that we want you to understand what Social Security can mean to you and your family's financial future.", "session_id": "doc2dial_699"}
{"topic_shift": true, "utterance": "Sounds good. Now, how do the retirement benefits work exactly?", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "Social Security replaces a percentage of a worker s pre-retirement income based on their lifetime earnings. The portion of your pre-retirement wages that Social Security replaces is based on your highest 35 years of earnings and varies depending on how much you earn and when you choose to start benefits.", "session_id": "doc2dial_699"}
{"topic_shift": true, "utterance": "Is there more than social security I should consider in my plan?", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "Remember, on average, retirement beneficiaries receive 40% of their pre-retirement income from Social Security.", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "What does this mean when creating my retirement plan?", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "Knowing the approximate amount you will receive in Social Security benefits can help you determine how much other retirement income you'll need to reach your goals.", "session_id": "doc2dial_699"}
{"topic_shift": true, "utterance": "What about my taxes? Are they put on a savings account to ensure the safety of my retirement benefits?", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "The money you pay in taxes isn't held in a personal account for you to use when you get benefits. We use your taxes to pay people who are getting benefits right now.", "session_id": "doc2dial_699"}
{"topic_shift": false, "utterance": "Hi, recently i had a revision and i would like to know about options for that, please.", "session_id": "doc2dial_841"}
{"topic_shift": true, "utterance": "No problem. You can add new and relevant evidence and file a supplemental claim; ask for a new look from a senior reviewer or appeal to a veterans law judge requesting a board appeal.", "session_id": "doc2dial_841"}
{"topic_shift": true, "utterance": "How much time i have to do that?", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "You have 1 year from the date on your decision to request a decision review.", "session_id": "doc2dial_841"}
{"topic_shift": true, "utterance": "Oh, o.k, and can i request a higher level review?", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "Sure, you can request one, but be aware that option isn't available after a higher level review or board appeal.", "session_id": "doc2dial_841"}
{"topic_shift": true, "utterance": "O., i understand. Say, after that, can i track my claim's status?", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "Indeed, you can do that.", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "Great, that's pretty nice. And what's next on these process?", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "Well, you'll have to wait, just that. After a time, you'll receive a letter from VA.", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "Have VA scheduled you for an exam?", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "Yeah, in fact they have scheduled me for that.", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "Good. Then you must be cautious and not miss them.", "session_id": "doc2dial_841"}
{"topic_shift": false, "utterance": "I am considering opening up a small used car lot in my town.  Can I register and title the vehicles on my lot myself and then charge my customers for that?", "session_id": "doc2dial_1900"}
{"topic_shift": true, "utterance": "Auto dealers can indeed register and title vehicles, and issue plates and charge a fee for this.", "session_id": "doc2dial_1900"}
{"topic_shift": true, "utterance": "If I am the owner of a used car lot and I choose to register and title the vehicles on my lot myself, to they all have to be in my name or can I have one of my employees do this for me on occasion?", "session_id": "doc2dial_1900"}
{"topic_shift": false, "utterance": "I do not intend to register every vehicle myself.  I want this to be something my employees can do and to be able to charge my customers a fee for this.", "session_id": "doc2dial_1900"}
{"topic_shift": true, "utterance": "Are you intending to become a full-time auto dealer?", "session_id": "doc2dial_1900"}
{"topic_shift": false, "utterance": "I am indeed, yes.", "session_id": "doc2dial_1900"}
{"topic_shift": false, "utterance": "If you are an auto dealer you can register and title the vehicles, issue plates, and charge a fee for this and the registration does not have to be in the owner's name, or for only one person.  You can have the registration written up in any manner that suits your needs best.", "session_id": "doc2dial_1900"}
{"topic_shift": true, "utterance": "What do I do if I want to renew a registration online?", "session_id": "doc2dial_1900"}
{"topic_shift": false, "utterance": "If you want to renew a registration online, you can do so and print a 10 day document to use until your new registration arrives in the mail.  However, you cannot do this if your vehicle has been altered or stretched to increase the number of passengers or if there are other special circumstances.", "session_id": "doc2dial_1900"}
{"topic_shift": true, "utterance": "Where do I need to register vehicles owned by my business?", "session_id": "doc2dial_1900"}
{"topic_shift": false, "utterance": "You must register any vehicle owned by your business at a DMV office.", "session_id": "doc2dial_1900"}
{"topic_shift": true, "utterance": "Where do I place my registration sticker?", "session_id": "doc2dial_1900"}
{"topic_shift": false, "utterance": "The sticker should be placed on your windshield.", "session_id": "doc2dial_1900"}
{"topic_shift": false, "utterance": "Hi. You know, i've been planning on doing some improvements to my house and because i'm a veteran i was wondering if you have any assistance for that?", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "Sure we have. VA can offer you help for building, to improve or keep your current home. You would need to find if you meet the requirements.", "session_id": "doc2dial_869"}
{"topic_shift": true, "utterance": "That's really nice, thank. I'll have to find that out. Look, there's this friend of mine who have a service-related disability, can he get some kind of assistance from you too?", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "That's correct, if he meet the requirements, he can apply to get those benefits.", "session_id": "doc2dial_869"}
{"topic_shift": true, "utterance": "Would you like me to explain to you other benefits and services available?", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "Yeas please, i think that would be useful.", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "Well, you have the Disability Compensation Pay, for example, which is related to conditions form your military service.", "session_id": "doc2dial_869"}
{"topic_shift": true, "utterance": "If i qualify, how do i get more information updates?", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "You can be updated via email.", "session_id": "doc2dial_869"}
{"topic_shift": true, "utterance": "Say, this assistance if for both men and women isn't? what happen with the women?", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "Well, for women, we have the Women veterans program manager.", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "O.k good to know that. Say, if i see i'm in risk to become homeless, how can i reach you?", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "You can use our toll free number for theHomeless veterans. 24/7", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "But do you offer services and programs for those in that situation?", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "Yes, programs like housing and assistance.", "session_id": "doc2dial_869"}
{"topic_shift": false, "utterance": "Can you explain how to remove a lienholder from a title?", "session_id": "doc2dial_3871"}
{"topic_shift": true, "utterance": "If you want to sell, Do you know you don't have to remove?", "session_id": "doc2dial_3871"}
{"topic_shift": false, "utterance": "No, I don't. But I want to remove at all conditions.", "session_id": "doc2dial_3871"}
{"topic_shift": true, "utterance": "So have you an acceptable proof that a lien is satisfied for that?", "session_id": "doc2dial_3871"}
{"topic_shift": false, "utterance": "I don't understand. Whats that?", "session_id": "doc2dial_3871"}
{"topic_shift": false, "utterance": "Yes. Two accetable proofs exist. You provide one of them to remove lineholder.", "session_id": "doc2dial_3871"}
{"topic_shift": true, "utterance": "And What if the lienholder has my title certificate?", "session_id": "doc2dial_3871"}
{"topic_shift": false, "utterance": "Then DMV will help you without fee.", "session_id": "doc2dial_3871"}
{"topic_shift": true, "utterance": "Is there any other way for acceptable proof?", "session_id": "doc2dial_3871"}
{"topic_shift": false, "utterance": "Yes. your lineholder's letter. But authorized officer must sign the letter.", "session_id": "doc2dial_3871"}
{"topic_shift": true, "utterance": "What is the adress for the mail?", "session_id": "doc2dial_3871"}
{"topic_shift": false, "utterance": "NYS DMV Title Services6 Empire State PlazaAlbany ,NY 12228 - 0331", "session_id": "doc2dial_3871"}
{"topic_shift": true, "utterance": "And does another way exist to remove lieholder?", "session_id": "doc2dial_3871"}
{"topic_shift": false, "utterance": "Yes, your lineholder can do electronically , if he has an account. then a new title will not be automatically sent to you", "session_id": "doc2dial_3871"}
{"topic_shift": false, "utterance": "I got a traffic ticket, how do I pay it?", "session_id": "doc2dial_3865"}
{"topic_shift": true, "utterance": "Did you just receive one ticket?", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "yes i did", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "have you been issued a non criminal moving traffic violationin any five boroughs of NYC?", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "no i have not", "session_id": "doc2dial_3865"}
{"topic_shift": true, "utterance": "SoI cannot plead guilty via mail?", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "No you cannot, you will be directed to go to TVB in person", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "What if it is a driving without insurance violation?", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "You could not plead guilty via mail", "session_id": "doc2dial_3865"}
{"topic_shift": true, "utterance": "What if I did not take any action in the alotted time frame?", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "It is possible that your license will be suspended", "session_id": "doc2dial_3865"}
{"topic_shift": true, "utterance": "How would I go about appealing a decision?", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "You can determine if you can file an appeal online [ 2 ] or download Traffic Violations Bureau Appeal form", "session_id": "doc2dial_3865"}
{"topic_shift": false, "utterance": "I have a vehicle from an auction and I wanted to know what I need to bring to the DMV when I register it", "session_id": "doc2dial_1914"}
{"topic_shift": true, "utterance": "did you buy it within New york city?", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "we need a copy of the posted notice of sales or   a copy of the newspaper ad containing     the vehicle year ,  make and VIN   [11] the name of the newspaper and the date the ad was publishedor   [12] a statement from the Marshal or Sheriff that they complied with the law in regard to public notification or sale[13] All of these documents   [14] a completed Vehicle Registration / Title Application PDF [ 2 ] MV-82     [15] the Marshal 's or Sheriff 's Bill of Sale , [16] which must contain the following   [17] a description of the vehicle year , make and VIN       [18] the place , [19] date , [20] reason and circumstances of seizure   [21] the name and address of the purchaser and the price paid            [26] if the vehicle was sold within New York City , [27] a copy of the judgement or execution order giving the Marshal or Sheriff authority to sell the vehicle     [28] if the vehicle was sold within New York City , [29] a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned   [30] the current NY State Insurance ID card auto liability insurance 1           [31] your NY State driver license , [32] permit , [33] non - [34] driver ID , [35] or other proof of identity 2   [36] Payment for fees and taxes or proof of an exemption [ 3 ]     [37] If you register for a business or organization , [38] also bring proof of incorporation .3", "session_id": "doc2dial_1914"}
{"topic_shift": true, "utterance": "queens is NYC right, it counts as within NYC? just asking since i'm not from around here", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "yes it is, so bring the documents and don't forget a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned", "session_id": "doc2dial_1914"}
{"topic_shift": true, "utterance": "and is there anything about VINs", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "yes, In an effort to protect consumers the DMV has info about New York State laws pertaining to vehicle identification numbers [ 6 ] also called VINs", "session_id": "doc2dial_1914"}
{"topic_shift": true, "utterance": "what types of payment do you accept?", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "we accept cash, personal check or money order and most credit , pinless debit or prepaid cards American Express , Discover Card / Novus , MasterCard , VISA", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "can I split payment between two acceptable forms of paying?", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "yes, You can split your payment between cash and check if you need", "session_id": "doc2dial_1914"}
{"topic_shift": true, "utterance": "about how much will I have to pay?", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "You can estimate the registration fees [ 4 ] you will need to pay", "session_id": "doc2dial_1914"}
{"topic_shift": false, "utterance": "VR&E Independent Living track", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "If your service - connected disability limits your ability to perform activities of daily living like bathing , dressing , accessing the community , and interacting with others and you can t return to work right away", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "yes, this is my case", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track .", "session_id": "doc2dial_1653"}
{"topic_shift": true, "utterance": "Can I get independent living services through VR&E?", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "You have a serious employment handicap SEH", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "Your disabilities prevent you from looking for or returning to work", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "You may be eligible for independent living services if you re a service member or Veteran with a service - connected disability who is eligible for VR&E benefits , and you meet all of the requirements", "session_id": "doc2dial_1653"}
{"topic_shift": true, "utterance": "VR&E Independent Living track", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track .", "session_id": "doc2dial_1653"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain Information about the downloadable paid employment spreadsheet", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "Of course The 2011 Paid Employment Downloadable Spreadsheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program.", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "Have you already seen the informational fee publications?", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "the Department determined that the published Title IV Medium Loan amount reflected the student debt information for the most recent loan year, but did not include debt information for prior years", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "why can't reporting rates form a basis for making assumptions?", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "And where can I get more information about that spreadsheet?", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "you can download the Glossary of spreadsheet fields", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "ok and what is that of column V?", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "Column V reflects the median loan debt during the course of enrollment in a program. Column W reflects median one-year credit debt.", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "and can institutions receive debt measures projects?", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "The calculation of the 2011 reporting rates of paid employment did not include a process for institutions to receive draft debt measures and to present challenges, as institutions will do for official rate calculations.", "session_id": "doc2dial_3044"}
{"topic_shift": false, "utterance": "need info on whether or not I can use my GI Bill benefits for more classes after graduating", "session_id": "doc2dial_3722"}
{"topic_shift": true, "utterance": "Yes", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "Do you want to earn a degree and then start classes on another degree?", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "exactly that", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "Yes, you can use any left over GI Bill benefits to pay for classes on another degree.", "session_id": "doc2dial_3722"}
{"topic_shift": true, "utterance": "how do you send me the money so I can pay tuition?", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "We issue payments after each months classes", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "I'm on the post 9-11 Bill, I thought it was before classes so I can buy books and pay for the classes?", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "For the For the Post-9/11 GI Bill we pay tuition and fees directly to the school.  Money for books is sent to you at the beginning of the term", "session_id": "doc2dial_3722"}
{"topic_shift": true, "utterance": "can I take classes at 2 schools at the same time if I still have benefits leftover?", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "Yes, you can take classes at more than one school under the GI Bill if the classes at both schools count toward your degree. Also, the school granting your degree has to consider the classes at the second school to be required in order to get your degree", "session_id": "doc2dial_3722"}
{"topic_shift": true, "utterance": "how much will I be getting so I can budget?", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "Your payment amounts will be based on the number of classes you go to and the hours spent in those classes", "session_id": "doc2dial_3722"}
{"topic_shift": true, "utterance": "can a dependent also use my benefits to go to community college or another school?", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "Yes, and we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can help you learn more about payment rates for undergraduate and graduate degree courses at institutions of higher learning like a 4-year university, community college, or graduate school.", "session_id": "doc2dial_3722"}
{"topic_shift": false, "utterance": "How do I get these VA benefits?", "session_id": "doc2dial_1135"}
{"topic_shift": true, "utterance": "you want to schedule your exam", "session_id": "doc2dial_1135"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1135"}
{"topic_shift": false, "utterance": "contact your local VA environmental health coordinator  If you qualify ,  you won t have to pay anything for this exam . It s free for qualified Veterans", "session_id": "doc2dial_1135"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_1135"}
{"topic_shift": false, "utterance": "Veterans", "session_id": "doc2dial_1135"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_1135"}
{"topic_shift": false, "utterance": "Learn more about the Agent Orange Registry health exam", "session_id": "doc2dial_1135"}
{"topic_shift": true, "utterance": "Can I get an Agent Orange Registry health exam?", "session_id": "doc2dial_1135"}
{"topic_shift": false, "utterance": "You must have served in one of these ways :In Vietnam between 1962 and 1975 for any length of time , including in the inland waterways Brown Water Navy and within the 12-mile territorial seas Blue Water Navy", "session_id": "doc2dial_1135"}
{"topic_shift": true, "utterance": "What else should I know about the exam?", "session_id": "doc2dial_1135"}
{"topic_shift": false, "utterance": "You should know that exam isn t a VA claim exam also known as a compensation and pension , or C&P , exam .s   [41] And you don t need to have this exam to get other VA benefits", "session_id": "doc2dial_1135"}
{"topic_shift": false, "utterance": "I need information for a VA pension and what I get", "session_id": "doc2dial_1121"}
{"topic_shift": true, "utterance": "We can help you with information on VA pension rates for Veterans , including Aid and Attendance and Housebound rates", "session_id": "doc2dial_1121"}
{"topic_shift": true, "utterance": "Do you need help with managing your benefits?", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "yes but I want to see those rates first", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "Okay, when you are ready we can help you with applying for and managing your VA health care benefits", "session_id": "doc2dial_1121"}
{"topic_shift": true, "utterance": "can you help me change some of my info you have for me?", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "Yes we can help you change your address and other contact information in your VA.gov profile. This will update your information across several VA benefits and services", "session_id": "doc2dial_1121"}
{"topic_shift": true, "utterance": "do you have help for survivors too?", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "Yes, a surviving spouse or child of a deceased Veteran with wartime service can find out if they are eligible and how to apply for VA pension benefits", "session_id": "doc2dial_1121"}
{"topic_shift": true, "utterance": "can I sign up for updates on benefits so I can stay more informed?", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "Yes, I can give you a link to a page that will give you Veterans benefits updates", "session_id": "doc2dial_1121"}
{"topic_shift": true, "utterance": "do you have a number I can call if I need more help with my benefits?", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "You can call us at: VA benefits hotline 800-827-1000", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "is there a number for the online help?", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "You can call; eBenefits technical support 800-983-0937", "session_id": "doc2dial_1121"}
{"topic_shift": false, "utterance": "because you have to pay the suspension termination fee", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "A suspension means your driver license or privilege to drive is taken away for a period of time before it is returned. There are two types of suspensions", "session_id": "doc2dial_2428"}
{"topic_shift": true, "utterance": "which is a Definite suspension", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "A definite suspension has a clear beginning and end date . 1 The suspension termination fee for a definite suspension is currently $ 50 2 , unless the suspension was for breaking the NYS Zero Tolerance alcohol law . The suspension termination fee for this offense is $ 100 .", "session_id": "doc2dial_2428"}
{"topic_shift": true, "utterance": "How do I know if my license was mailed?", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "You can check the status of your driver license and driving privilege online if you sign up for a MyDMV account  and use our MyLicense service . If you need proof that DMV removed your suspension , you can order a certified copy of your driving record", "session_id": "doc2dial_2428"}
{"topic_shift": true, "utterance": "which is a Indefinite suspension", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "An indefinite suspension means you must do something such as answer a traffic ticket before the suspension can be cleared .", "session_id": "doc2dial_2428"}
{"topic_shift": true, "utterance": "How do I know if my license was mailed?", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "Once you pay the suspension termination fee , wait for 3 business days after the suspension period ends and then use our Photo ID Document Mailing Status service", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "you have a definite suspension?", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "What else can I do to know if it was sent by mail", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "ou can check the status of your driver license and driving privilege online if you sign up for a MyDMV account and use our MyLicense service", "session_id": "doc2dial_2428"}
{"topic_shift": false, "utterance": "hi i need help about Veterans Mortgage Life Insurance (VMLI)", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "Of course VMLI Veterans Mortgage Life Insurance offers mortgage protection insurance to families of veterans with severe service-related disabilities who have tailored a home to meet their needs.", "session_id": "doc2dial_3736"}
{"topic_shift": true, "utterance": "Could I be eligible for Veterans Mortgage Life Insurance?", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3736"}
{"topic_shift": true, "utterance": "and could I request and manage coverage?", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "of course you may find out if you qualify and how to apply for and manage your coverage", "session_id": "doc2dial_3736"}
{"topic_shift": true, "utterance": "What should I do if I already have a SAH grant?", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "If you already have a SAH grant it is easy just ask your agent about VMLI.", "session_id": "doc2dial_3736"}
{"topic_shift": true, "utterance": "ok I understand. and you might know if I am eligible for Veterans Mortgage Life Insurance?", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "Do you have a serious disability that we have concluded was caused or made worse by your service?", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "No You may be able to get VMLI if you don't meet all the requirements. we are sorry", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "So am I not eligible for Veterans Mortgage Life Insurance?", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "You may only be able to get VMLI if you meet all the requirements", "session_id": "doc2dial_3736"}
{"topic_shift": false, "utterance": "I'm looking to see what I can get out of a repayment plan", "session_id": "doc2dial_4059"}
{"topic_shift": false, "utterance": "Are you looking for an affordable repayment plan?", "session_id": "doc2dial_4059"}
{"topic_shift": false, "utterance": "no, I what to see what is available", "session_id": "doc2dial_4059"}
{"topic_shift": true, "utterance": "can I consolidate loans to get a better plan?", "session_id": "doc2dial_4059"}
{"topic_shift": false, "utterance": "Do you have multiple federal student loans?", "session_id": "doc2dial_4059"}
{"topic_shift": false, "utterance": "yes I have two", "session_id": "doc2dial_4059"}
{"topic_shift": false, "utterance": "You can simplify repayment by consolidating them into a single Direct Consolidation Loan", "session_id": "doc2dial_4059"}
{"topic_shift": true, "utterance": "I can do this with a Perkins loan?", "session_id": "doc2dial_4059"}
{"topic_shift": false, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. You should contact your school for more information on Perkins Loan repayment plans.", "session_id": "doc2dial_4059"}
{"topic_shift": true, "utterance": "where can I see who my loan servicer is?", "session_id": "doc2dial_4059"}
{"topic_shift": false, "utterance": "You can find the loan servicer\u00ad for your loans by logging in to \"My Federal Student Aid.\"", "session_id": "doc2dial_4059"}
{"topic_shift": false, "utterance": "I have some questions about third party servicer programs.", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "I can assist you with that. As you may already know, the Higher Education Act of 1965, allows institutions of higher education to outsource aspects of their participation in federal student aid programs. This includes services and functions that are necessary.", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "Did you know that this includes services necessary for the institution to remain an eligible participant in the federal student aid program?", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "Yes. I was aware of that.", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "What happens after a program review is completed?", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "The FSA will issue a report called a Final Program Review Determination that includes specific findings, the third party servicer's response, and ED's final determination.", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "Do third party contractors need to comply with all the Title IV requirements?", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "Yes. Third party contractors need to comply with the Title IV requirements that are applicable to it's servicing agreement with the school.", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "Who is responsible for conducting program reviews to confirm that third party servicers and the schools that they contract meet FSA requirements for institutional eligibility?", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "The Federal Student Aid(FSA) is responsible for conducting these reviews.", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "Who is responsible for providing oversight of third party servicers?", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "Regulations under the Title IV authorize the U.S. Dept. of Education(ED) to provide oversight of these third party servicers.", "session_id": "doc2dial_3050"}
{"topic_shift": false, "utterance": "Hello. Hope you're in good health. I came here to learn about any educational assistance you can provide to survivors.", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Of course. Here you can learn about the Survivors and Dependents Educational Assistance DEA program.", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Are you the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities?", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Yes, I am the spouse of a Veteran.", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35. You can find out if you're eligible for this benefit.", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Sure, that'd be great. Which programs can I learn about again?", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "You can learn about the Survivors and Dependents Educational Assistance DEA program.", "session_id": "doc2dial_1647"}
{"topic_shift": true, "utterance": "What about the latter then? Do I qualify for education benefits through the DEA program?", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Yes, you may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Does the Veteran fulfill the requirements?", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Yes, at least I think so. Can we go over them?", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Is the Veteran permanently and totally disabled due to a service-connected disability?", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Yes. My husband was wounded on a combat mission and has been disabled ever since.", "session_id": "doc2dial_1647"}
{"topic_shift": true, "utterance": "As the Veteran's wife, is there anything I should know regarding the benefits?", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "Yes, your benefits start on the date we conclude that you qualify or on the date of the Veteran's death, and last for 10 years.", "session_id": "doc2dial_1647"}
{"topic_shift": false, "utterance": "I'm a future benefits receiver and would like information about Direct Deposit.", "session_id": "doc2dial_706"}
{"topic_shift": true, "utterance": "So you don't\u00a0get Social Security or SSI benefits yet?", "session_id": "doc2dial_706"}
{"topic_shift": false, "utterance": "Not at the moment, no.", "session_id": "doc2dial_706"}
{"topic_shift": false, "utterance": "Do you already have an account with us?", "session_id": "doc2dial_706"}
{"topic_shift": false, "utterance": "No I don't.", "session_id": "doc2dial_706"}
{"topic_shift": true, "utterance": "Do you need a bank account to receive benefits?", "session_id": "doc2dial_706"}
{"topic_shift": false, "utterance": "We offer a Direct Express card which is a debit card you can use to access your benefits and you don't need a bank account.", "session_id": "doc2dial_706"}
{"topic_shift": false, "utterance": "What do I need to do for this?", "session_id": "doc2dial_706"}
{"topic_shift": false, "utterance": "You must open an account before you can sign up for Direct Deposit. Shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_706"}
{"topic_shift": true, "utterance": "And what information do I need to create an account?", "session_id": "doc2dial_706"}
{"topic_shift": false, "utterance": "It would be best to have your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_706"}
{"topic_shift": false, "utterance": "Tell me about the federal grants, please", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "Please, learn about the grant programs that are available from the U.S. Department of Education", "session_id": "doc2dial_3078"}
{"topic_shift": true, "utterance": "When do I have to repay a grant?", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "See some examples of why you might have to repay all or part of a federal grant", "session_id": "doc2dial_3078"}
{"topic_shift": true, "utterance": "What is a grant repayment?", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "Your school will notify you if you have repay part of your grant and from that point, you will have 45 days to either pay that portion of the grant back in full or enter into a satisfactory repayment arrangement", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "What happens if I enter into a satisfactory repayment arrangement?", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "In that case,  the school may assign the debt to ED for collection or may keep the debt and allow you to make payments directly to the school", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "Can you repeat what happens if I enter into a satisfactory repayment arrangement?", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "Sure. As I said before, Your school will notify you if you have repay part of your grant and from that point, you will have 45 days to either pay that portion of the grant back in full or enter into a satisfactory repayment arrangement", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "Have you carried out one of the options described above?", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "Yes, I did it.", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "Ok, then you are elegible for  federal student aid", "session_id": "doc2dial_3078"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_2366"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_2366"}
{"topic_shift": false, "utterance": "No, i'm not scheduled for that, but wanted to know in any case.", "session_id": "doc2dial_2366"}
{"topic_shift": true, "utterance": "O.k. Another question, DMV doesn't provides any station signs, right?", "session_id": "doc2dial_2366"}
{"topic_shift": false, "utterance": "That's right. You can use sign shops and automotive supply stores to purchase those signs required for your station. Be aware that your signs requirements may vary depending on waht types of vehicles you will be inspecting.", "session_id": "doc2dial_2366"}
{"topic_shift": true, "utterance": "Oh, i see. I heard that you don't do that, but i wanted to know it for sure. Now another topic. Does my station needs to be equipped with a computerized inspection system?", "session_id": "doc2dial_2366"}
{"topic_shift": false, "utterance": "Not necessarily. The Computerized Vehicle Inspection System is just required in case you are going to inspect vehicles from the group 1a.", "session_id": "doc2dial_2366"}
{"topic_shift": true, "utterance": "If anyone wants to search this on your online platform, How they should look for it?", "session_id": "doc2dial_2366"}
{"topic_shift": false, "utterance": "The search should be under the \"Inspection\" topic.", "session_id": "doc2dial_2366"}
{"topic_shift": true, "utterance": "If i get approval after the inspector visit, What will happens next?", "session_id": "doc2dial_2366"}
{"topic_shift": false, "utterance": "If you have positive results, then you'll receive a license once you have purchased the computerized system if you are grup 1a  station.", "session_id": "doc2dial_2366"}
{"topic_shift": false, "utterance": "hello I need information about the benefits of GI Bill", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "of course GI Bill benefits help you pay for college, graduate school, and training programs. Since 1944, the GI Bill has helped qualified veterans and their families obtain money to cover all or some of the costs of school or training.", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "may I ask you if you applied for and received GI Bill education benefits after 9/11?", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "If you applied for and received GI Bill education benefits after 9/11, your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much remains to be used.", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "Where do I get that information?", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "Your GI Bill Statement of Benefits will show you how many of your benefits you have used and how much you have left to use.", "session_id": "doc2dial_1109"}
{"topic_shift": true, "utterance": "ok and are there other GI Bill programs that you may qualify for?", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "of course, there is the Montgomery GI Bill Active Duty MGIB - AD program. If you have served active duty for at least 2 years, find out if you are eligible for the Montgomery GI Bill Active Duty program.", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "and can a spouse of a veteran opt for the benefit?", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "If you are a spouse or dependent child of a veteran, find out if you qualify for educational benefits or job training.", "session_id": "doc2dial_1109"}
{"topic_shift": true, "utterance": "Are there more benefits and information of GI Bill?", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "Yellow Ribbon Program Find out if your school participates in the Yellow Ribbon Program, which can help pay for tuition costs that the post-9/11 GI Bill does not cover.", "session_id": "doc2dial_1109"}
{"topic_shift": false, "utterance": "Hello, I have a question. Should I appear for the hearing?", "session_id": "doc2dial_2400"}
{"topic_shift": true, "utterance": "Do you know what the Notice of Suspension of Registration indicates?", "session_id": "doc2dial_2400"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2400"}
{"topic_shift": false, "utterance": "Do you know what to do if you file the affidavit?", "session_id": "doc2dial_2400"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2400"}
{"topic_shift": true, "utterance": "What happens if I request a hearing with the DMV?", "session_id": "doc2dial_2400"}
{"topic_shift": false, "utterance": "If you request a hearing with the DMV, the suspension is put on hold pending the outcome of the hearing.", "session_id": "doc2dial_2400"}
{"topic_shift": true, "utterance": "What is the purpose of a DMV hearing?", "session_id": "doc2dial_2400"}
{"topic_shift": false, "utterance": "The purpose of the hearing is to determine if the toll authority notified you that it did not pay tolls, fees, or other charges related to or more violations of the Authority's toll collection regulations, all such violations committed within a period of 5 years period, or did not pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or were not discarded or transferred. At the hearing, you can NOT dispute whether you evaded a toll and / or did not pay tolls, fees, or other charges.", "session_id": "doc2dial_2400"}
{"topic_shift": true, "utterance": "What would happen if I request a hearing with the DMV and my affidavit does not appear or present?", "session_id": "doc2dial_2400"}
{"topic_shift": false, "utterance": "In that case your registration will be suspended immediately.", "session_id": "doc2dial_2400"}
{"topic_shift": false, "utterance": "I might be in loan trouble", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "You have to repay your loans", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "Are you having trouble making payments?", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "You should contact the organization that handles billing for your loan and discuss option with them.", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "who do I contact for the direct loan program I'm in?", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "You can contact the loan servicer", "session_id": "doc2dial_4071"}
{"topic_shift": true, "utterance": "when do I become delinquent?", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "Your loan becomes delinquent the first day after you miss a student loan payment,", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "what if I've missed payments for about 3 months?", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "Your loan servicer will report the delinquency to the three major national credit bureaus", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "what if I still can't pay everything I owe?", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "Your loan can risk going into default and it can have serious consequences", "session_id": "doc2dial_4071"}
{"topic_shift": false, "utterance": "sdfsf", "session_id": "doc2dial_2414"}
{"topic_shift": true, "utterance": "So you want to register a car while you are out of the state?", "session_id": "doc2dial_2414"}
{"topic_shift": false, "utterance": "Yes, that's right.", "session_id": "doc2dial_2414"}
{"topic_shift": false, "utterance": "O.k., no problem. You can do this process by mail. You just need to apply for a new york state registration and tittle certificate from outside of new york.", "session_id": "doc2dial_2414"}
{"topic_shift": false, "utterance": "Great. Do I need to send anything related to the car insurance?", "session_id": "doc2dial_2414"}
{"topic_shift": false, "utterance": "Yes, you'll have to mail a proof of NY state automobile liability insurance.", "session_id": "doc2dial_2414"}
{"topic_shift": true, "utterance": "Great. But which address do I use, my new one or the one on my original register?", "session_id": "doc2dial_2414"}
{"topic_shift": false, "utterance": "Plase use your original one. If you use your alternative address the DMV will print the alternative address on your registration document and registration record.", "session_id": "doc2dial_2414"}
{"topic_shift": true, "utterance": "Do I have to attach an mail address with my application?", "session_id": "doc2dial_2414"}
{"topic_shift": false, "utterance": "Yes, please. That's very important. And also, please make sure the package can contain vehicle plates.", "session_id": "doc2dial_2414"}
{"topic_shift": true, "utterance": "But, you will be able to send the documents to a different address than the one on my register, right?", "session_id": "doc2dial_2414"}
{"topic_shift": false, "utterance": "No, sorry. The dmv only uses the mailing address on your registration application.", "session_id": "doc2dial_2414"}
{"topic_shift": false, "utterance": "I need some help choosing the right federal student loan repayment plan that's best for me.", "session_id": "doc2dial_4065"}
{"topic_shift": false, "utterance": "Do you want to know how you can make your payments more affordable?", "session_id": "doc2dial_4065"}
{"topic_shift": false, "utterance": "No, I already know that.", "session_id": "doc2dial_4065"}
{"topic_shift": false, "utterance": "Can I change my repayment plan?", "session_id": "doc2dial_4065"}
{"topic_shift": false, "utterance": "Yes. Although you may select or be assigned a repayment plan when you first begin repaying your student loan, you can change repayment plans at any time for free.", "session_id": "doc2dial_4065"}
{"topic_shift": true, "utterance": "How do I repay my federal perkins loan?", "session_id": "doc2dial_4065"}
{"topic_shift": false, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. Check with your school for more information on Perkins Loan repayment plans.", "session_id": "doc2dial_4065"}
{"topic_shift": true, "utterance": "How do I consolidate my loans?", "session_id": "doc2dial_4065"}
{"topic_shift": false, "utterance": "Do you have multiple federal student loans?", "session_id": "doc2dial_4065"}
{"topic_shift": false, "utterance": "No, just one.", "session_id": "doc2dial_4065"}
{"topic_shift": false, "utterance": "I need some information about getting my Social Security direct deposited in my account.", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "Do you receive SSI benefits and have a bank account?", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "Yes to both.", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "You can sign up for Direct Deposit by doing one of the following:- starting or changing Direct Deposit online Social Security benefits only- contacting your bank, credit union or savings and loan association- calling Social Security toll-free at 1-800-772-1213", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "What if I have a credit union instead?", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "Yes it is possible to sign up through them.", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "I've chosen an account type, what do I do next?", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "Let a representative at your financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "Yeah, what if I need a bank account?", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "You must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "Is there a number I can call for the card?", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "Yes, all the toll-free Direct Express hotline at 1-800-333-1795. Also, Social Security can help you sign up.", "session_id": "doc2dial_712"}
{"topic_shift": false, "utterance": "how is the Vehicle registration and title", "session_id": "doc2dial_2372"}
{"topic_shift": true, "utterance": "you want to change the name", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "you want To update your legal name", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "bring these items to your local DMV office", "session_id": "doc2dial_2372"}
{"topic_shift": true, "utterance": "how to correct a mistake in the record or title", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "did they make a mistake in your document?", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2372"}
{"topic_shift": true, "utterance": "How do I make a reservation?", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "Have the proof you need first before you go to the office.", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "want a faster service?", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "Make an online reservation before visiting offices in New York, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany counties.", "session_id": "doc2dial_2372"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information, about tolls and tolling.", "session_id": "doc2dial_2399"}
{"topic_shift": true, "utterance": "Sure. But, please: Do not contact the new york state dmv to dispute whether you violated a toll regulation or failed to pay the toll, fees or other charges.", "session_id": "doc2dial_2399"}
{"topic_shift": false, "utterance": "Do you want to dispute an allegation against you regarding toll regulations, payment or fees?", "session_id": "doc2dial_2399"}
{"topic_shift": false, "utterance": "Not as far as I know. But I would like to have more information on that.", "session_id": "doc2dial_2399"}
{"topic_shift": true, "utterance": "It's possible to this my license get suspended or something?", "session_id": "doc2dial_2399"}
{"topic_shift": false, "utterance": "Yes. If you made any violation to the toll regulations and you failed to assist to a DMV hearing for this, your registration will be suspended immediately.", "session_id": "doc2dial_2399"}
{"topic_shift": true, "utterance": "That's what happens when I don't pay a toll?", "session_id": "doc2dial_2399"}
{"topic_shift": false, "utterance": "The NYS DMV may send you a notice of registration suspension. The notice will advice you that if you pay all the tolls, fees or charges owed to the tolling authority the suspension will not take effect.", "session_id": "doc2dial_2399"}
{"topic_shift": true, "utterance": "It's possible to talk with the tolling authority?", "session_id": "doc2dial_2399"}
{"topic_shift": false, "utterance": "You may contact with the customer service center and speak witha customer service specialist.", "session_id": "doc2dial_2399"}
{"topic_shift": false, "utterance": "There are any phone numbers were  I can call to?", "session_id": "doc2dial_2399"}
{"topic_shift": false, "utterance": "yes, of course. You can cal the NYS thruway at 718-313-9414; the metropolitan transit authority at 718-313-9424 and & port authority of new york and new jersey at 718-313-942.", "session_id": "doc2dial_2399"}
{"topic_shift": false, "utterance": "How do I go about Reconstructing my records", "session_id": "doc2dial_921"}
{"topic_shift": true, "utterance": "are you asking/wanting to know How does VA reconstruct your  records?", "session_id": "doc2dial_921"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_921"}
{"topic_shift": false, "utterance": "We submit a specific request to the NPRC for any additional service records they may have or can find for you", "session_id": "doc2dial_921"}
{"topic_shift": false, "utterance": "what do you provide?", "session_id": "doc2dial_921"}
{"topic_shift": false, "utterance": "We submit a specific request to the NPRC for any additional service records they may have or can find for you", "session_id": "doc2dial_921"}
{"topic_shift": true, "utterance": "How can I get the records I need to support my VA disability compensation claim?", "session_id": "doc2dial_921"}
{"topic_shift": false, "utterance": "are you filing a VA disability compensation claim", "session_id": "doc2dial_921"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_921"}
{"topic_shift": true, "utterance": "How does VA reconstruct my records?", "session_id": "doc2dial_921"}
{"topic_shift": false, "utterance": "With the information we provide  the NPRC searches for documents that may help to reconstruct your records", "session_id": "doc2dial_921"}
{"topic_shift": false, "utterance": "Hello there, i'm having some issues with my finanial aid. It looks like i can't get any more, could you help me?", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "IF you have been warned about your aid funding will be cut off, then you must know there are ways to keep it maintaining your eligibility.", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "But, why i'm being screened out of that aid, can you tell me?", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "well, most of the cases, is because you lost your eligibility status for reasons such low grades or no longer being enrolled in a  college.", "session_id": "doc2dial_3087"}
{"topic_shift": true, "utterance": "Oh, i see, but what about a possible incarceration?", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "Well, being incarcerated is obviously a bad thing...If that happens to you, then you'll have to get out from jail, before you can get your aid back.", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "are clear in what happens if your're incarcerated?", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "Not much, but i get the main idea, thanks.", "session_id": "doc2dial_3087"}
{"topic_shift": true, "utterance": "And what about if i'm foreign but have my documents expired?", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "Then you should regain your status before getting any aid.", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "Do you know where to go for information about it?", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "No, i don't know that.", "session_id": "doc2dial_3087"}
{"topic_shift": false, "utterance": "I want to know about motorcycles and trailer plates.", "session_id": "doc2dial_1848"}
{"topic_shift": true, "utterance": "Do I have to surrender my motorcycle's plates?", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "It's not needed to surrender motorcycle's plates, you only should make sure to have it insured if you ride it.", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "So, I have to get insurance for my motorcycle?", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "yes, you should keep your motorcycle insured if you ride it.", "session_id": "doc2dial_1848"}
{"topic_shift": true, "utterance": "And what about trailer's plates, do I need to surrender trailer plates?", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "Some trailers do not need to have liability insurance but if your trailer doesn't have a valid registration, you must surrender the plates.", "session_id": "doc2dial_1848"}
{"topic_shift": true, "utterance": "Will the DMV suspend my license if I don't surrender my trailer's plates?", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "Usually is not needed to surrender a trailer's plates, so the DMV won't suspend your license if you fail to surrender the plates, Is just recommended to surrender any unused vehicle's plates to make sure the plates are destroyed.", "session_id": "doc2dial_1848"}
{"topic_shift": true, "utterance": "My plates were stolen.", "session_id": "doc2dial_1848"}
{"topic_shift": true, "utterance": "What can I do if I have to surrender stolen plates?", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "yes, my plates were stolen.", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "You have to report the stolen plates and surrender the registration, then the DMV will give you new registration and plates.", "session_id": "doc2dial_1848"}
{"topic_shift": true, "utterance": "how should I mail my surrendered plates?", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "mail the plates by registered or certified mail and ask for a return receipt.", "session_id": "doc2dial_1848"}
{"topic_shift": false, "utterance": "I would like to know how to add a dependent to my VA disability compensation.", "session_id": "doc2dial_1690"}
{"topic_shift": true, "utterance": "You can do it through a simple online process.", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "Have you filed your claim online?", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "No, I have done so through a written letter.", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "What if it has been more than a year since I got married?", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "We may not refund the date of the marriage. Instead, we may reimburse you only for the date we receive your claim for additional disability for the dependent.", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "So what if it's a 19-year-old boy who goes to school full time?", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "You need to download and fill out forms 21-686c and 21-674.", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "Have you received a combined disability rating of at least 30% at the time of marriage?", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "No, never.", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "We will not be able to refund your marriage date if you do not meet all the requirements.", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "Can I file online?", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "Yes, you can file a claim for additional disability compensation by mail or fax.", "session_id": "doc2dial_1690"}
{"topic_shift": false, "utterance": "What is a TEMPORARY VISITOR", "session_id": "doc2dial_3939"}
{"topic_shift": true, "utterance": "A Temporary Visitor is anyone who is not immigrating to or not residing living in the U.S. and they have documentation from Homeland Security DHS that supports their legal status.", "session_id": "doc2dial_3939"}
{"topic_shift": false, "utterance": "Do you have DHS documents that makes you a Temporary Visitor?", "session_id": "doc2dial_3939"}
{"topic_shift": false, "utterance": "No, I do not have documents as a Temporary Visitor.", "session_id": "doc2dial_3939"}
{"topic_shift": true, "utterance": "Do I need a NY State Driver license if I am just studying in New York State?", "session_id": "doc2dial_3939"}
{"topic_shift": false, "utterance": "No,  you do not need a NY State drivers license because you are not a permanent resident.", "session_id": "doc2dial_3939"}
{"topic_shift": true, "utterance": "What if my temporary visitor status get extended?", "session_id": "doc2dial_3939"}
{"topic_shift": false, "utterance": "It is imperative that you bring your status to the DMV office.", "session_id": "doc2dial_3939"}
{"topic_shift": true, "utterance": "What happens if I pay taxes or my child attends school in another state?", "session_id": "doc2dial_3939"}
{"topic_shift": false, "utterance": "A judge would decide if you intend to make NY State your fixed and permanent residence.", "session_id": "doc2dial_3939"}
{"topic_shift": true, "utterance": "How can I learn about exchanging my out-of-state driver license?", "session_id": "doc2dial_3939"}
{"topic_shift": false, "utterance": "Yes, you can learn how to exchange your license.", "session_id": "doc2dial_3939"}
{"topic_shift": false, "utterance": "I want to know how to plan for the social security benefits for my survivors.", "session_id": "doc2dial_7"}
{"topic_shift": false, "utterance": "Are you currently planning for their future?", "session_id": "doc2dial_7"}
{"topic_shift": false, "utterance": "Yes, I am", "session_id": "doc2dial_7"}
{"topic_shift": false, "utterance": "then you can rest assured that they will receive Social Security help if you manage to earn enough social security benefits through your work.", "session_id": "doc2dial_7"}
{"topic_shift": true, "utterance": "would my wive get the benefits regardless of her age?", "session_id": "doc2dial_7"}
{"topic_shift": false, "utterance": "She would get the benefit no matter her age if she's disabled or it's still taking care of your child who is 16 years old or younger.", "session_id": "doc2dial_7"}
{"topic_shift": true, "utterance": "what's the minimum amount of credits needed for my wife to get the benefits while she's still taking care of my tuner age children?", "session_id": "doc2dial_7"}
{"topic_shift": false, "utterance": "you'd need to sum at least 6 credits in the three years just before your death", "session_id": "doc2dial_7"}
{"topic_shift": true, "utterance": "what if the amount my family members get paid is higher than the limits?", "session_id": "doc2dial_7"}
{"topic_shift": false, "utterance": "Then the benefits would be reduced proportionately. Benefits for disabled surviving spouse won't count for the maximum amount.", "session_id": "doc2dial_7"}
{"topic_shift": true, "utterance": "and what if my widow remarries after turning 60?", "session_id": "doc2dial_7"}
{"topic_shift": false, "utterance": "she'd still be able to receive the surviving benefits on your record.", "session_id": "doc2dial_7"}
{"topic_shift": false, "utterance": "Am I in the right place to learn more about VA Vocational Rehab and Employment?", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Yes, you are. We can help with eligibility requirements for veterans and active-duty service members.", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Do you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working?", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "No, my disability was caused after I was discharged.", "session_id": "doc2dial_1684"}
{"topic_shift": true, "utterance": "Do I apply for VR&E if I am a vet?", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for VR&E benefits if you're a veteran and you meet certain requirements.", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Do all of the listed requirements apply to you?", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Yes, all of the following is true regarding me.", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "You didn't receive a dishonorable discharge?", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Correct, I was honorably discharged.", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Do you have a service-connected disability that been given a rating of at least 10% from the VA?", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "No, my rating was given a 5% by the VA.", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Unfortunately you must have a score of 10% or higher to qualify.", "session_id": "doc2dial_1684"}
{"topic_shift": true, "utterance": "Are there any benefits or services that the VR&E program provides?", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Yes, the VR&E program provides Vocational Rehab programs for service members and VeteransExplore VR&E support - and - services tracks for help learning new skills, finding a new job, starting a business, getting educational counseling, or returning to your former jobs.", "session_id": "doc2dial_1684"}
{"topic_shift": false, "utterance": "Hi there, good morning. I'm looking fr information about benefits for related family, please.", "session_id": "doc2dial_935"}
{"topic_shift": false, "utterance": "Are you one of the following: spouse, surviving spouse, dependent child or family caregiver of a veteran or service member?", "session_id": "doc2dial_935"}
{"topic_shift": false, "utterance": "Yeah, that's correct, i am.", "session_id": "doc2dial_935"}
{"topic_shift": false, "utterance": "Good. Then you may qualify for health care benefits, In certain cases, you even may qualify for a service related disability.", "session_id": "doc2dial_935"}
{"topic_shift": true, "utterance": "Is there a program for children of woman who served on Vietnam?", "session_id": "doc2dial_935"}
{"topic_shift": false, "utterance": "Sure. Are you biological child of one of these women?", "session_id": "doc2dial_935"}
{"topic_shift": false, "utterance": "No, i'm not.", "session_id": "doc2dial_935"}
{"topic_shift": true, "utterance": "<zCan i qualify for the tricare program?", "session_id": "doc2dial_935"}
{"topic_shift": false, "utterance": "Yeah, you may qualify for that program.", "session_id": "doc2dial_935"}
{"topic_shift": true, "utterance": "What about the camp lejeune program?", "session_id": "doc2dial_935"}
{"topic_shift": false, "utterance": "You ma qualify if you have had contact with contaminants in the drinking water there.", "session_id": "doc2dial_935"}
{"topic_shift": false, "utterance": "Hi, I need help in the financial area.", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "Follow these steps, accept financial aid funds.", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "Also, apply to your school's financial aid office.", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "What offers do they give at school?", "session_id": "doc2dial_3093"}
{"topic_shift": true, "utterance": "Where can I verify student aid amounts?", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "Fill in the online form to request help", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "Is it possible to make a paper offer of help?", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "follow the steps and send the information by mail", "session_id": "doc2dial_3093"}
{"topic_shift": true, "utterance": "Report the types of loans they offer?", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "At school they must manage that information", "session_id": "doc2dial_3093"}
{"topic_shift": true, "utterance": "Que oficinas puedo recurrir para buscar la informacion?", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "Payment commitment is needed in a suitable time.", "session_id": "doc2dial_3093"}
{"topic_shift": false, "utterance": "I need help with transferring a credit.", "session_id": "doc2dial_1874"}
{"topic_shift": true, "utterance": "Do you need to transfer your remaining registration to another vehicle?", "session_id": "doc2dial_1874"}
{"topic_shift": false, "utterance": "No, I don't need that.", "session_id": "doc2dial_1874"}
{"topic_shift": true, "utterance": "How can I get my refund ?", "session_id": "doc2dial_1874"}
{"topic_shift": false, "utterance": "The DMV issues a receipt FS-6 that you can use to transfer the registration to different vehicles.", "session_id": "doc2dial_1874"}
{"topic_shift": true, "utterance": "How do I apply for a full 2-year refund if the registration was never used?", "session_id": "doc2dial_1874"}
{"topic_shift": false, "utterance": "If the sticker was attached to the windshield or vehicle plate, you cannot remove it and apply for a full refund.", "session_id": "doc2dial_1874"}
{"topic_shift": false, "utterance": "Can I turn in the plates?", "session_id": "doc2dial_1874"}
{"topic_shift": false, "utterance": "Yes you can do that.", "session_id": "doc2dial_1874"}
{"topic_shift": true, "utterance": "How do I turn in the plates?", "session_id": "doc2dial_1874"}
{"topic_shift": false, "utterance": "When you surrender them, your receipt FS-6 indicates if you are eligible to receive a refund.", "session_id": "doc2dial_1874"}
{"topic_shift": true, "utterance": "If the sticker was attached to the windshield or vehicle plate of a registrant who has died, can we get a refund?", "session_id": "doc2dial_1874"}
{"topic_shift": false, "utterance": "You cannot remove the sticker and apply for a refund.", "session_id": "doc2dial_1874"}
{"topic_shift": false, "utterance": "Please, I need to know the cost for a REAL ID", "session_id": "doc2dial_3905"}
{"topic_shift": true, "utterance": "No additional cost to get a REAL ID. All normal transaction fees still apply.", "session_id": "doc2dial_3905"}
{"topic_shift": false, "utterance": "Do you want to apply for an Enhanced Driver License or Enhanced ID Card?", "session_id": "doc2dial_3905"}
{"topic_shift": false, "utterance": "Yes, I want.", "session_id": "doc2dial_3905"}
{"topic_shift": false, "utterance": "Ok, the fee is an additional $30.", "session_id": "doc2dial_3905"}
{"topic_shift": true, "utterance": "There is a difference between Sample of Enhanced, REAL ID, and Standard License?", "session_id": "doc2dial_3905"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_3905"}
{"topic_shift": true, "utterance": "What if the name on my license is not the same as the name on my ID?", "session_id": "doc2dial_3905"}
{"topic_shift": false, "utterance": "In that case, you must present proof issued by the court or government documenting the event that caused your name change, such as a marriage license or divorce decree.", "session_id": "doc2dial_3905"}
{"topic_shift": true, "utterance": "How important is the REAL ID to me?", "session_id": "doc2dial_3905"}
{"topic_shift": false, "utterance": "Beginning on October 1, 2020, the federal government will require that your driver's license, permit, or identification card be REAL ID-compliant if you want to use it as identification to board a domestic flight within the USA or enter military bases and certain federal facilities.", "session_id": "doc2dial_3905"}
{"topic_shift": true, "utterance": "Is it mandatory to obtain a REAL ID?", "session_id": "doc2dial_3905"}
{"topic_shift": false, "utterance": "No, is optional and is not needed for the following: Being licensed to drive and Voting or registering to vote.", "session_id": "doc2dial_3905"}
{"topic_shift": false, "utterance": "I need to learn about my driver school instructor certificate.", "session_id": "doc2dial_3911"}
{"topic_shift": true, "utterance": "Did you pass all your tests?", "session_id": "doc2dial_3911"}
{"topic_shift": false, "utterance": "No, I did not pass all my tests.", "session_id": "doc2dial_3911"}
{"topic_shift": true, "utterance": "What if I want to teach the Pre-licensing Course?", "session_id": "doc2dial_3911"}
{"topic_shift": false, "utterance": "That is great that you want to teach, so the requirements are that you successfully complete a 30-hour Teaching Techniques and Methodology course a college-level course and have at least one year experience as a behind-the-wheel certified driving school instructor.", "session_id": "doc2dial_3911"}
{"topic_shift": true, "utterance": "Do I need to show my certificate to a customer or DMV employee if they ask for it?", "session_id": "doc2dial_3911"}
{"topic_shift": false, "utterance": "You would be able to present it to them.", "session_id": "doc2dial_3911"}
{"topic_shift": true, "utterance": "Do I need experience behind the wheel as a certified driving school instructor?", "session_id": "doc2dial_3911"}
{"topic_shift": false, "utterance": "Yes, you need at least one year experience as a behind the wheel certified driving school instructor.", "session_id": "doc2dial_3911"}
{"topic_shift": true, "utterance": "When do I need to present my certificate to someone?", "session_id": "doc2dial_3911"}
{"topic_shift": false, "utterance": "You must present your certificate to a customer or DMV employee if they ask to see it?", "session_id": "doc2dial_3911"}
{"topic_shift": false, "utterance": "Hello, sir or ma'am. I came here to find more information, perhaps you can help me.", "session_id": "doc2dial_909"}
{"topic_shift": true, "utterance": "Of course. On our page you can learn how we assign disability ratings and effective dates, and what to do after you get your rating.", "session_id": "doc2dial_909"}
{"topic_shift": true, "utterance": "Would you like to learn more about other VA benefits and services?", "session_id": "doc2dial_909"}
{"topic_shift": false, "utterance": "No, I am well informed about that.", "session_id": "doc2dial_909"}
{"topic_shift": true, "utterance": "What can you tell me about the disability compensation? This is something that affects and interests me.", "session_id": "doc2dial_909"}
{"topic_shift": false, "utterance": "The VA disability compensation pay offers a monthly tax-free payment to Veterans who got sick or injured while serving in the military and to Veterans whose service made an existing condition worse. You may qualify for VA disability benefits for physical conditions like a chronic illness or injury and mental health conditions like PTSD that developed before, during, or after service.", "session_id": "doc2dial_909"}
{"topic_shift": true, "utterance": "I see. But what if I need more aid than I'm currently receiving?", "session_id": "doc2dial_909"}
{"topic_shift": false, "utterance": "We can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving.", "session_id": "doc2dial_909"}
{"topic_shift": true, "utterance": "That'd be great. Do you also have some additional info about this exam? That claim exam.", "session_id": "doc2dial_909"}
{"topic_shift": false, "utterance": "Of course. We can find out why you might need a claim exam, how to schedule and prepare for your appointment, and what to expect during and after the exam.", "session_id": "doc2dial_909"}
{"topic_shift": true, "utterance": "Now we're talking. Can you also tell me how to add my wife to my disability benefits?", "session_id": "doc2dial_909"}
{"topic_shift": false, "utterance": "Yes. We can help you find out how and when to add a dependent spouse, child, or parent to your VA disability benefits.", "session_id": "doc2dial_909"}
{"topic_shift": true, "utterance": "Then please do that. Also, what else can you tell me about the disability benefits you just mentioned?", "session_id": "doc2dial_909"}
{"topic_shift": false, "utterance": "We can help you find out how to apply for and manage the Veterans disability benefits you've earned on our page, if you want.", "session_id": "doc2dial_909"}
{"topic_shift": false, "utterance": "Yes, I need to know more about how to renew my non-driver ID card", "session_id": "doc2dial_1860"}
{"topic_shift": false, "utterance": "You must know that you can only renew your non-driver ID card if it's between the time limits of 1 year prior and 2-year post its expiration date.", "session_id": "doc2dial_1860"}
{"topic_shift": false, "utterance": "What if it's expired for more than 2 years?", "session_id": "doc2dial_1860"}
{"topic_shift": false, "utterance": "Then you can't renew it, no exceptions.", "session_id": "doc2dial_1860"}
{"topic_shift": true, "utterance": "Who can opt for the reduced fee or \"No Fee\" non-driver IDs?", "session_id": "doc2dial_1860"}
{"topic_shift": false, "utterance": "In case you receive Supplemental Security Income and are under 62 years old, your fee would be 6.50$", "session_id": "doc2dial_1860"}
{"topic_shift": true, "utterance": "Is there any alternative to renew a non-driver ID card that's expired for over 2 years?", "session_id": "doc2dial_1860"}
{"topic_shift": false, "utterance": "No, there is no exception to this.", "session_id": "doc2dial_1860"}
{"topic_shift": true, "utterance": "So what can I do with my over 2 years expired non-driver ID card?", "session_id": "doc2dial_1860"}
{"topic_shift": false, "utterance": "You have to get a new original non-driver ID card.", "session_id": "doc2dial_1860"}
{"topic_shift": true, "utterance": "I need to renew but I'm planning on going on a trip soon.", "session_id": "doc2dial_1860"}
{"topic_shift": false, "utterance": "We recommend you to renew before your trip so you can get an Enhanced or REAL ID, and avoid another visit to the office later.", "session_id": "doc2dial_1860"}
{"topic_shift": false, "utterance": "Hi. I'm a veteran and recently I got a disability rating, what's next now?", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "Have you received a notice from us that confirms your disability and the severity of your disability?", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "Well, not really, I haven't yet got any notification about it.", "session_id": "doc2dial_1337"}
{"topic_shift": true, "utterance": "Is this payments only for things like food? or I be able to use it to buy some clothes to?", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "You may be able to get money to buy new clothes and also you will get an annual clothing allowance benefit.", "session_id": "doc2dial_1337"}
{"topic_shift": true, "utterance": "Oh, that sounds wonderful, thanks. But what happens if I change my residence or my address?", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "it's important to update your information the VA when you have a new address, change your marital status or any other life change that could affect your rating payment.", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "Have your disability got worse?", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "With past of time it has got a bit worse.", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "If that continues you need to know that you can file a claim for an increase in your benefits.", "session_id": "doc2dial_1337"}
{"topic_shift": true, "utterance": "Which kind of benefits would I receive in that case?", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "You may be able to get VA health care, this will include access to VA doctors and care, plus medical equipment, prosthetics and prescriptions that could help you.", "session_id": "doc2dial_1337"}
{"topic_shift": false, "utterance": "How do I apply for Social Security Retirement?", "session_id": "doc2dial_3520"}
{"topic_shift": true, "utterance": "There are a few different ways you can apply for Social Security Retirement.", "session_id": "doc2dial_3520"}
{"topic_shift": true, "utterance": "What if I am divorced, could I get divorced spouse benefits?", "session_id": "doc2dial_3520"}
{"topic_shift": false, "utterance": "You should read \"If You Are Divorced\" to learn about divorced spouse benefits.", "session_id": "doc2dial_3520"}
{"topic_shift": true, "utterance": "How would someone from my family qualify for benefits when I do not?", "session_id": "doc2dial_3520"}
{"topic_shift": false, "utterance": "Would you like to find out about information for your family?", "session_id": "doc2dial_3520"}
{"topic_shift": false, "utterance": "Yes, I would like to find out more info for my family benefits.", "session_id": "doc2dial_3520"}
{"topic_shift": false, "utterance": "Then you should go to the section that states \"Benefits For Your Family\" to find out what you need to know.", "session_id": "doc2dial_3520"}
{"topic_shift": true, "utterance": "What if my spouse is all ready receiving benefits when I apply?", "session_id": "doc2dial_3520"}
{"topic_shift": false, "utterance": "We would also check your spouses eligibility for benefits as a spouse and if qualify the application would automatically be a request for spousal benefits.", "session_id": "doc2dial_3520"}
{"topic_shift": true, "utterance": "What limits would be put on the amount family members would get?", "session_id": "doc2dial_3520"}
{"topic_shift": false, "utterance": "The total depends on your spouse's benefit amount and the number of family members who also qualify on the same record and it would vary depending on the situation.", "session_id": "doc2dial_3520"}
{"topic_shift": false, "utterance": "How do I add a user to my account?", "session_id": "doc2dial_2158"}
{"topic_shift": true, "utterance": "Email us your information to get an additional user ID.", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "I don't need another ID.", "session_id": "doc2dial_2158"}
{"topic_shift": true, "utterance": "How do I change the user that's logged in?", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "Are you doing someone else's duties?", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "Email us to request another ID.  Never share ID's and passwords.", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "I can't just login with the old one?", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "No.  We don't provide support for people using other people's ID.", "session_id": "doc2dial_2158"}
{"topic_shift": true, "utterance": "What do I do if the person with the LENS login quit and I can't get into the system?", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "Email us with the user and LENS customer number so we can disable their access.", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "Can I remove a user that no longer works here?", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "Yes, log into LENS to remove them.", "session_id": "doc2dial_2158"}
{"topic_shift": false, "utterance": "Hi There. I have been looking information about something called standard plan.", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "Sure, no problem. The standard repayment plan is the basic repayment plan there is.", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "Are you looking information about how are fixed the payments?", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "Yes, I'm looking information about that too.", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "Great! You need to know that the payments are fixed and made up to be for up 10 years and even 30 years, paying the less amount of interest over the the life of your loan.", "session_id": "doc2dial_3246"}
{"topic_shift": true, "utterance": "Oh, That's great. But how much do I have to pay for that?", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "For this plans you will hay to pay at least $50 every month for 10 years for all loans.", "session_id": "doc2dial_3246"}
{"topic_shift": true, "utterance": "That sounds fair. But How I can know if I have the chance to get one of this loans?", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "You can use the loan simulator to estimate your eligibility and choose the loan repayment plan that better suits you.", "session_id": "doc2dial_3246"}
{"topic_shift": true, "utterance": "This is for all the loans?", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "Yes, it is, except for the direct consolidation loans and feel consolidation loans.", "session_id": "doc2dial_3246"}
{"topic_shift": true, "utterance": "I see, so if I take one of those I have to pay much more?", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_3246"}
{"topic_shift": false, "utterance": "Does Social Security pay death benefits?", "session_id": "doc2dial_538"}
{"topic_shift": true, "utterance": "Yes, a one-time payment of $255 can be paid to the surviving spouse if he or she was living with the deceased; or, if living apart, was receiving Social Security benefits on the deceased's record.", "session_id": "doc2dial_538"}
{"topic_shift": false, "utterance": "What if there is no surviving spouse to receive the benefit?", "session_id": "doc2dial_538"}
{"topic_shift": false, "utterance": "The payment is made to a child who is eligible for benefits on the deceased's record in the month of death.", "session_id": "doc2dial_538"}
{"topic_shift": true, "utterance": "Will my benefits affect the amount of others?", "session_id": "doc2dial_538"}
{"topic_shift": false, "utterance": "Do you have minor or disabled children?", "session_id": "doc2dial_538"}
{"topic_shift": false, "utterance": "No I do not have minor or disabled children.", "session_id": "doc2dial_538"}
{"topic_shift": true, "utterance": "What happens if I am remarried before you reach age 60 or age 50 if disabled?", "session_id": "doc2dial_538"}
{"topic_shift": false, "utterance": "You cannot receive benefits as a surviving spouse while you are married.", "session_id": "doc2dial_538"}
{"topic_shift": true, "utterance": "Are other family members eligible?", "session_id": "doc2dial_538"}
{"topic_shift": false, "utterance": "Under certain circumstances, your stepchild, grandchild, step grandchild, or adopted child could receive benefits.", "session_id": "doc2dial_538"}
{"topic_shift": false, "utterance": "I'm a US adult Citizen born in a foreign country, I need to get a corrected card.", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "We can help you. have you legally changed your name?", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "Then, in order to get your records updated, you need to tell Social Security so that you can get a corrected card.", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "Can I use photocopies of any required documents?", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "No, only originals or certified copies are accepted.", "session_id": "doc2dial_70"}
{"topic_shift": true, "utterance": "What are the original documents needed?", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "If you haven't established your U.S. citizenship with us, you need to do it.", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "I haven't.", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "You need to provide us with proof of U.S. citizenship.", "session_id": "doc2dial_70"}
{"topic_shift": true, "utterance": "Do I have to give any other information if I'm currently working?", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "Since you've changed your name, you should also inform this to your employer.", "session_id": "doc2dial_70"}
{"topic_shift": true, "utterance": "What documents can I use as proof of identity?", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "Social Security can accept your U.S. driver's license, or your state-issued non-driver ID card or your U.S. passport.", "session_id": "doc2dial_70"}
{"topic_shift": false, "utterance": "good, do i need information about the fully developed Claim program for a VA pension?", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it.", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "What can happen if I file a claim in the FDC program?", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "If you file a claim with the FDC program and we decide that there are additional documents we need to decide your claim, we will remove your claim from the FDC program and process it as a standard claim.", "session_id": "doc2dial_1451"}
{"topic_shift": true, "utterance": "What happens if a person or agency refuses to provide the evidence, asks for money for the evidence, or cannot obtain the evidence?", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "if that is the almost we will ask you to try to get the evidence or the records. It is your responsibility to ensure that we receive all requested records that are not in a federal agency or office.", "session_id": "doc2dial_1451"}
{"topic_shift": true, "utterance": "What if I claim benefits for a disabled child?", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "Evidence must show that the child, before turning 18, was unable to support himself because of a mental or physical disability.", "session_id": "doc2dial_1451"}
{"topic_shift": true, "utterance": "What requirements must I meet if I am claiming disability pension benefits?", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "Must have Individual Permanent Disability that is 100% disabling", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "no I don't have 100% disability", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "Do you have a disability classified 60% or more in addition to the disability that qualifies you for a pension?", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "if I have a 60% classified disability", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "if you meet the requirements to claim higher disability pension benefits", "session_id": "doc2dial_1451"}
{"topic_shift": false, "utterance": "I need info about the corrected card for a foreign-born U.S. adult citizen.", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "Did you legally change your name?", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "no, i didn't", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "Are you currently working?", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "Have you not told Social Security about a name change?", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "No, I didn't change my name.", "session_id": "doc2dial_64"}
{"topic_shift": true, "utterance": "But if I do, what documents would I need to show you guys?", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "You need to show a document that proof your name change. Like a marriage document.", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "What other documents can I use?", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "A divorce decree would be acceptable too.", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "And what documents are accepted as proof of identity by Social Security?.", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "You can use your U.S. driver's license or a state-issued non-driver ID card.", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "and what if I can't give you a document that contains enough information to identify me on your records?", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "You have to show us an ID with your previous name as shown on our records. You can use an expired ID.", "session_id": "doc2dial_64"}
{"topic_shift": false, "utterance": "Accelerated benefits for terminally ill policyholders", "session_id": "doc2dial_1445"}
{"topic_shift": true, "utterance": "Eligible Veterans , service members , and covered spouses of service members can get accelerated benefits .", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "You or your spouse may be able to get benefits early if you meet both of the requirements listed", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "what are the requirements", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "You have SGLI , Family SGLI , or VGLI life insurance , and You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "both must be true? or just one?", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "both. You or your spouse may be able to get benefits early if you meet both of the requirements listed", "session_id": "doc2dial_1445"}
{"topic_shift": true, "utterance": "information about Totally disabled or terminally ill policyholders", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "SGLI extension for policyholders who become disabled", "session_id": "doc2dial_1445"}
{"topic_shift": true, "utterance": "Can I get a free extension of my SGLI coverage if I m disabled when I leave the military?", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "Find out if you qualify for the SGLI Disability Extension and how to apply", "session_id": "doc2dial_1445"}
{"topic_shift": true, "utterance": "please more information about VA life insurance", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "sure. please Read chapter 5 of the Servicemembers and Veterans Group Life Insurance HandbookContact the Office of Servicemembers Group Life Insurance OSGLI", "session_id": "doc2dial_1445"}
{"topic_shift": true, "utterance": "Where do I send my form filled by the doctor?", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "The Prudential Insurance Company of America PO Box 70173 Philadelphia  PA 19176 - 0173", "session_id": "doc2dial_1445"}
{"topic_shift": false, "utterance": "Is it true federal student loans offer advantages over private student loans?", "session_id": "doc2dial_3252"}
{"topic_shift": false, "utterance": "Do you need a loan to help with college?", "session_id": "doc2dial_3252"}
{"topic_shift": false, "utterance": "No, at this time just looking at the differences?", "session_id": "doc2dial_3252"}
{"topic_shift": true, "utterance": "Can you tell me the differences in federal and private student loans?", "session_id": "doc2dial_3252"}
{"topic_shift": false, "utterance": "Federal student loans are made by the government, with terms set by law, and would include a benefit of fixed interest rates and income-driven repayment plans. Private loans are made by private organizations such as banks, credit unions and have terms set my the lender.", "session_id": "doc2dial_3252"}
{"topic_shift": true, "utterance": "What if I apply for financial aid through the school?", "session_id": "doc2dial_3252"}
{"topic_shift": false, "utterance": "Your school will include student loans as part of your financial aid package.", "session_id": "doc2dial_3252"}
{"topic_shift": true, "utterance": "What makes federal loans better than private loans?", "session_id": "doc2dial_3252"}
{"topic_shift": false, "utterance": "Federal loans offer a fixed interest rate and income-driven repayment plans not offered by private loans.  Private loans are given out by banks which set their own terms.", "session_id": "doc2dial_3252"}
{"topic_shift": true, "utterance": "How do I get a federal loan?", "session_id": "doc2dial_3252"}
{"topic_shift": false, "utterance": "You need to fill out the FAFSA form first.", "session_id": "doc2dial_3252"}
{"topic_shift": false, "utterance": "I just received a time limit warning. How long can I stay on this page?", "session_id": "doc2dial_3534"}
{"topic_shift": true, "utterance": "For security reasons, time limits have been put into place for each page. Were you on the page longer than 25 minutes?", "session_id": "doc2dial_3534"}
{"topic_shift": false, "utterance": "Yes. I had to take a phone call for work and when I came back to the computer, the warning popped up.", "session_id": "doc2dial_3534"}
{"topic_shift": false, "utterance": "The warning pops up after 25 minutes, but you can extend the time, if needed.", "session_id": "doc2dial_3534"}
{"topic_shift": true, "utterance": "What can the retirement calculator do for me?", "session_id": "doc2dial_3534"}
{"topic_shift": false, "utterance": "It can provide you with retirement benefit estimates based on your Social Security earnings record.", "session_id": "doc2dial_3534"}
{"topic_shift": true, "utterance": "Are the time limits set for every page or for the entire thing?", "session_id": "doc2dial_3534"}
{"topic_shift": false, "utterance": "They are set for each page.", "session_id": "doc2dial_3534"}
{"topic_shift": true, "utterance": "Will the calculator give me the actual amount of retirement benefits I can expect to receive?", "session_id": "doc2dial_3534"}
{"topic_shift": false, "utterance": "No, because your information may change over time, it can only give you an estimate of what to expect.", "session_id": "doc2dial_3534"}
{"topic_shift": true, "utterance": "How many warnings will it give me before I'm made to move to the next page?", "session_id": "doc2dial_3534"}
{"topic_shift": false, "utterance": "It will give you a total of 3 warnings.", "session_id": "doc2dial_3534"}
{"topic_shift": false, "utterance": "I wanted more info on my primary care provider", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "At VA, we take a team approach to health care to provide better quality care, more satisfied patients, and fewer hospital visits.", "session_id": "doc2dial_1323"}
{"topic_shift": true, "utterance": "Would you like to know who your VA primary care provider will be?", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "no, I wanted to know something else", "session_id": "doc2dial_1323"}
{"topic_shift": true, "utterance": "what will the VA care do for me?", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "Your team\u2019s goal is to plan for all the care you need to help you stay healthy and well throughout your life.", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "can I change somethings like my primary doctor?", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "If you want to change to a different primary care doctor, you will need to talk to your health care team leader or talk to the patient advocate at your VA medical center.", "session_id": "doc2dial_1323"}
{"topic_shift": true, "utterance": "how did you choose who provides care for me?", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "After you sign up for VA health care and choose your main VA location, we will assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you and your health care providers.", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "what if I am too much and they can't provide what I need?", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "They may also call other providers like social workers or specialists to help with your care", "session_id": "doc2dial_1323"}
{"topic_shift": false, "utterance": "Can I have more information?", "session_id": "doc2dial_262"}
{"topic_shift": true, "utterance": "Are you a widow or widower?", "session_id": "doc2dial_262"}
{"topic_shift": false, "utterance": "no i am not", "session_id": "doc2dial_262"}
{"topic_shift": true, "utterance": "What is a GPO?", "session_id": "doc2dial_262"}
{"topic_shift": false, "utterance": "If you want to know if you meet the requirements for an exemption  please read the \" When wo n't my Social Security benefits be reduced", "session_id": "doc2dial_262"}
{"topic_shift": true, "utterance": "Is there a way to calculate my benefits?", "session_id": "doc2dial_262"}
{"topic_shift": false, "utterance": "please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing , call our TTY number at 1 - 800 - 325 - 0778", "session_id": "doc2dial_262"}
{"topic_shift": true, "utterance": "How do I know if iam exempt from the offset?", "session_id": "doc2dial_262"}
{"topic_shift": false, "utterance": "f you want to know if you meet the requirements for an exemption please read the \" When wo n't my Social Security benefits be reduced ?", "session_id": "doc2dial_262"}
{"topic_shift": true, "utterance": "I am hard hearing, is there a special number to call?", "session_id": "doc2dial_262"}
{"topic_shift": false, "utterance": "please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing , call our TTY number at 1 - 800 - 325 - 0778 or contact your local Social Security office", "session_id": "doc2dial_262"}
{"topic_shift": true, "utterance": "What is it based on?", "session_id": "doc2dial_262"}
{"topic_shift": false, "utterance": "As well as a higher benefit based on your spouse 's earnings  it will also affect your benefits as a spouse , widow , or widower", "session_id": "doc2dial_262"}
{"topic_shift": false, "utterance": "Hello there, I would like to know how the result of my eye exam can affect my driver license.", "session_id": "doc2dial_2602"}
{"topic_shift": true, "utterance": "Of course. Did your eye exam indicate you must wear corrective lenses to pass the vision test?", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "No, I have passed the eye exam without problems.", "session_id": "doc2dial_2602"}
{"topic_shift": true, "utterance": "What if my Vision Test Report MV-619 has a print date before 9/03?", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "In that case the form is valid for 6 months after the date of the eye test.", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "What if my Vision Test Report MV-619 has a print date before 9/03?", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "In that case the form is valid for 6 months after the date of the eye test.", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "What if my Vision Test Report MV-619 has a print date before 9/03?", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "In that case the form is valid for 6 months after the date of the eye test.", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "I thought so. What do I need to do to order a replacement document without the restriction?", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "You must complete an Application for Permit, Driver License or Non-Driver ID Card (MV-44) and pay a replacement document fee of $ 12.50, for example.", "session_id": "doc2dial_2602"}
{"topic_shift": false, "utterance": "I was wondering about ignition interlock device. What can you tell me about it?", "session_id": "doc2dial_2164"}
{"topic_shift": true, "utterance": "It is a device to measures alcohol level and prevents the motorist to start the vehicle until an acceptable breath sample is provided.", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "The device can be ordered by a court to be installed.", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "What will happen if it is ordered by a court?", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "When that happens, the device will remain installed on any vehicles the motorist owns or operate for at least six months. In addition it will be added to the driver license record even if the license is revoked.", "session_id": "doc2dial_2164"}
{"topic_shift": true, "utterance": "What happens when someone is convicted to Leandra's Law?", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "They will either enter a period of probation or to a conditional discharge. Ignition interlock device will remain at least  12 months in any owned or operated vehicle of this person.", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "Do the Leandra's Law contain different parts?", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "Yes. The law establishes a new Class E Felony which prevent any person to operate a motor vehicle under alcohol or drugs influence when a child 15 years old or younger is present in the vehicle as a passenger. Other than that, there is the part where the convicted person is sentence as described above.", "session_id": "doc2dial_2164"}
{"topic_shift": true, "utterance": "When can i apply a new driver license without the ignition interlock restriction?", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "You can apply for a new document when your ignition interlock monitor give you a form that states that you do not need the device anymore. You need to take this form to a local DMV office to apply.", "session_id": "doc2dial_2164"}
{"topic_shift": true, "utterance": "Could i get convicted under the Leandra's Law even if the child is already 16 years old this year but still not yet reach his or her birthday?", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "Yes the Leandra's Law still applied under those conditions.", "session_id": "doc2dial_2164"}
{"topic_shift": false, "utterance": "How do you decide if I am working if I am disabled?", "session_id": "doc2dial_504"}
{"topic_shift": true, "utterance": "if you are working in 2019 and your earnings average more than $1,220 a month you are not disabled.", "session_id": "doc2dial_504"}
{"topic_shift": false, "utterance": "Yes, I make more than $1,220 a month.", "session_id": "doc2dial_504"}
{"topic_shift": false, "utterance": "Then you are generally not considered disabled because you can still make $1,220 a month.", "session_id": "doc2dial_504"}
{"topic_shift": true, "utterance": "If I make $5,440 for the year do i earn my four credits?", "session_id": "doc2dial_504"}
{"topic_shift": false, "utterance": "Yes, you have earned our four credits when you make $5,440 for the year.", "session_id": "doc2dial_504"}
{"topic_shift": true, "utterance": "What publications are there for me to look at?", "session_id": "doc2dial_504"}
{"topic_shift": false, "utterance": "You can read Disability Benefits, Disability Starter Kits, and If You Are Blind or Have Low Vision How We Can Help.", "session_id": "doc2dial_504"}
{"topic_shift": true, "utterance": "What are some special situations?", "session_id": "doc2dial_504"}
{"topic_shift": false, "utterance": "Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have described.  However there are special situations you may not know about.", "session_id": "doc2dial_504"}
{"topic_shift": true, "utterance": "What happens when adults are disabled before age 22?", "session_id": "doc2dial_504"}
{"topic_shift": false, "utterance": "An adult disabled before age 22 may be eligible for child's benefits if a parent is deceased or starts receiving retirement or disability benefits.  It is considered a child's benefit because it is paid on a parent's Social Security earnings record.", "session_id": "doc2dial_504"}
{"topic_shift": false, "utterance": "can you tell me what is an ignition interlock device?", "session_id": "doc2dial_2170"}
{"topic_shift": true, "utterance": "it connects to a motor vehicle and ensures the driver is not too intoxicated", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "sometimes the interlock device is ordered by a court, has yours been?", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "it hasnt been ordered by a court i dont think", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "how long has it been installed?", "session_id": "doc2dial_2170"}
{"topic_shift": true, "utterance": "im not sure, is there any way i can remove the restriction from my license?", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "you need to apply for a seperate document", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "will they help me with the removal?", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "you need to ensure that you are no longer in need of this restriction", "session_id": "doc2dial_2170"}
{"topic_shift": true, "utterance": "is there any specific information about this?", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "yes please read - See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol , Drugs and Impaired Driving [ 1 ] page", "session_id": "doc2dial_2170"}
{"topic_shift": true, "utterance": "what are the penalties for convictions?", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "A court that sentences a person for a conviction on or after August 15 , 2010 must impose a conditional discharge or probation ,", "session_id": "doc2dial_2170"}
{"topic_shift": false, "utterance": "Can you help me with benefits planner that deals with retirement?", "session_id": "doc2dial_510"}
{"topic_shift": true, "utterance": "Do you know that benefits are based on your year of birth?", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "Yes, I knew benefits are based on my year of birth.", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits.", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "Does it matter how early or late I get my retirement benefits?", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "No matter what your full retirement age is you may start receiving your benefits as early as age 62 or as late as age 70.", "session_id": "doc2dial_510"}
{"topic_shift": true, "utterance": "What happens if I delay my benefits until after full retirement age?", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "If you wait to delay benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit, which is something to consider.", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "What are some of the pros and cons to taking your benefits before full retirement age?", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "The pros of collecting your benefits before full retirement age are that you collect your benefits for a longer period of time.  The cons are that your benefit will be reduced.", "session_id": "doc2dial_510"}
{"topic_shift": true, "utterance": "What happens if I start benefits early?", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "Your benefits are reduced a fraction of a percent for each month before your full retirement age.", "session_id": "doc2dial_510"}
{"topic_shift": false, "utterance": "I need to know more about VA clothing allowance", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "Has your clothing been damaged by your prosthetic or orthopedic device such as a wheelchair or by the medicine you re taking for a skin condition?", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "[4] you may be able to get money each year to help you buy new clothes .s   [5] This is a disability compensation benefit known as an annual clothing allowance .s   [6] Find out if you can get this benefit", "session_id": "doc2dial_1479"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "[23] You ll need to file a claim for disability compensation .s   [24] Find out how to file a claim for disability compensation", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "Are you going to file a claim for disability compensation?", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1479"}
{"topic_shift": true, "utterance": "what if my clothing has been damaged by my prosthetic or orthopedic device or by the medicine I'm taking for a skin condition ?", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "[4] you may be able to get money each year to help you buy new clothes .s   [5] This is a disability compensation benefit known as an annual clothing allowance .s   [6] Find out if you can get this benefit .", "session_id": "doc2dial_1479"}
{"topic_shift": true, "utterance": "what requirements  must I meet to get disability benefits?", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "Your prosthetic or orthopedic device or your skin medicine causes damage to your clothes?", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "you are not eligible to get disability benefits", "session_id": "doc2dial_1479"}
{"topic_shift": false, "utterance": "I need to obtain a new card for my son, but he's not a citizen.", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "Are you obtaining a new card because of a legal name change?", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "Yes, his last name has changed due to a court order.", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "To obtain a new card with his new legal name, you need to contact Social Security.", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "He is currently working part time. Do I need to contact his employer?", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "Yes. His employer should also be notified of the name change.", "session_id": "doc2dial_58"}
{"topic_shift": true, "utterance": "Does it matter that he is a foreign worker?", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "No, but we will need to see his I-94 Arrival/Departure Record or an admission stamp in the unexpired foreign passport showing a class of admission permitting work.", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "What if he's not authorized to work?", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "In this case, we can change his name in our records, but he won't be able to receive a new card.", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "I don't have an identity document with his prior name on it. Can you accept other documents?", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "Yes, we may accept an unexpired identity document with his current name on it, as long as we can establish your son's identity in our records.", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "Will the new card have the same number?", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "Yes, your son's current name will be reflected on the new card, but it will have the same number.", "session_id": "doc2dial_58"}
{"topic_shift": false, "utterance": "Will I need any particular documents to apply?", "session_id": "doc2dial_276"}
{"topic_shift": true, "utterance": "You will need proof of citizenship.", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "Have you already established the child's U.S. citizenship with us?", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "Yes, I already proved her citizenship.", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "We need certain documents to prove citizenship like a U.S. birth certificate.", "session_id": "doc2dial_276"}
{"topic_shift": true, "utterance": "Can I replace a stolen Social Security card?", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "Yes, you can replace a stolen or lost card for free.", "session_id": "doc2dial_276"}
{"topic_shift": true, "utterance": "What is acceptable as proof of identity for a child?", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "You can use a state issued ID card or an adoption decree.", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "Do I need proof of identity as well?", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "Yes, you can use your driver's license or state issued ID card.", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "What can I bring that covers citizenship and identity in one document?", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "A U.S. passport will work for both.", "session_id": "doc2dial_276"}
{"topic_shift": true, "utterance": "Can I get a replacement card for my child?", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "Yes, up to 3 in one year and 10 over a lifetime.", "session_id": "doc2dial_276"}
{"topic_shift": false, "utterance": "You can help me with my family benefits and who can get some benefits", "session_id": "doc2dial_3508"}
{"topic_shift": false, "utterance": "Do you want to know which members of your family may qualify for benefits on your record when you start receiving disability benefits?", "session_id": "doc2dial_3508"}
{"topic_shift": false, "utterance": "yeah, like wife and kids", "session_id": "doc2dial_3508"}
{"topic_shift": false, "utterance": "Some members of your family may qualify for benefits on your record .Benefits may be paid to your spouse and others", "session_id": "doc2dial_3508"}
{"topic_shift": true, "utterance": "But what about my kids or stepkids?", "session_id": "doc2dial_3508"}
{"topic_shift": false, "utterance": "They might also qualify to receive benefits on your record .Your eligible child can be your biological child , adopted child , or stepchild .  Even a A dependent grandchild may qualify .", "session_id": "doc2dial_3508"}
{"topic_shift": true, "utterance": "Can my ex I left in a divorce qualify on my record?", "session_id": "doc2dial_3508"}
{"topic_shift": false, "utterance": "Ex - spouses may qualify for benefits on your record , even if you have remarried.", "session_id": "doc2dial_3508"}
{"topic_shift": true, "utterance": "What happens with my wife and our current benefits?", "session_id": "doc2dial_3508"}
{"topic_shift": false, "utterance": "If your wife is eligible for retirement benefits on her own record ,we will pay that amount first .But if the spouse benefit that is payable on your record is a higher amount ,he or she will get a combination of benefits that equals that higher amount .", "session_id": "doc2dial_3508"}
{"topic_shift": true, "utterance": "what about child benefits and my wife and all that?", "session_id": "doc2dial_3508"}
{"topic_shift": false, "utterance": "If your wife is caring for your child under age 16 or disabled .Your wife would receive these benefits until the child reaches age 16 . At that time , the child 's benefits continue , but your wife's benefits stop unless she is old enough to receive retirement benefits age 62 or older or survivor benefits as a widow or widower age 60 .", "session_id": "doc2dial_3508"}
{"topic_shift": false, "utterance": "II want to make some modifications to my truck and want to know if it will affect it's registration class.", "session_id": "doc2dial_2616"}
{"topic_shift": true, "utterance": "Yes, some modifications could affect your vehicle's registration class.", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Have you already made modifications to your truck?", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Yeah, I'm in the process of modifying the exterior of my truck.", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "In this case, you will need to get a vehicle weight slip. These can be obtained at the majority of vehicle and metal scrapyards.", "session_id": "doc2dial_2616"}
{"topic_shift": true, "utterance": "How do I know if my modifications will change the class of my truck?", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Your vehicle can remain in the passenger class if it meets certain criteria and unladen weight requirements.", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Does your truck have an unladen weight of less than 6,001 lbs.?", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "No, my truck weighs more than that.", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Does this mean that I can't register it in the passenger class?", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Although your truck weighs more than 6,000 lbs, you can still register it in the passenger class, if it's not being used exclusively for commercial purposes, does display any business ads, has a camper top that has one or more side windows completely enclosed, and has seats, seat fittings, and/or camping equipment installed in the bed.", "session_id": "doc2dial_2616"}
{"topic_shift": true, "utterance": "Thanks for the information. What about cars? How can I register it from the passenger class to the commercial class?", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Cars can be registered in the commercial class, if all seats are removed behind the driver and replaced with a permanent box or permanent rack to carry cargo.", "session_id": "doc2dial_2616"}
{"topic_shift": true, "utterance": "Is there anywhere else I can obtain a weight slip for my truck?", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Yes. Aside from vehicle and metal scrapyards, you can also receive a weight slip from some auto parts stores and mechanic shops, especially if they specialize in modifications.", "session_id": "doc2dial_2616"}
{"topic_shift": true, "utterance": "How do I go about getting my car registered in the commercial class?", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "After you have removed the seats behind you and replaced them with a permanent box or cargo rack, you should be able to register your car in the commercial class.", "session_id": "doc2dial_2616"}
{"topic_shift": false, "utterance": "Is a student loan deferment something that would help me if I need additional time to make my payments?", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "If you choose to use a deferment you will not have to make a payment, but you also probably won't be making any progress toward forgiveness or paying back  your loan.", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "Is there an alternative solution to a student loan deferment?", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "You might want to consider income-driven repayment.", "session_id": "doc2dial_2825"}
{"topic_shift": true, "utterance": "What is the eligibility criteria for a deferment?", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "Do you think that you may qualify for a Hardship Deferment?", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "How do I find out if I qualify for that Hardship Deferment?", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "Are you receiving any sort of welfare?", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "I am not receiving any sort of welfare at all.", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "Are you working full-time with earnings that would fall below 150% of the poverty guideline for your family size and state of residence?", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "I am not working full-time as I am a student.", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "Are you serving in the Peace Corps?", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "I am not.  I am simply a full-time student.", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "Unfortunately, then, I am sorry.  This program is not for you. You may have to continue to seek other alteratives.", "session_id": "doc2dial_2825"}
{"topic_shift": false, "utterance": "I would like to know about VR&E Self-Employment track", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "Are you a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire , skills , and drive to run a successful business?", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track .s   [4] Find out if you can get help starting your own business", "session_id": "doc2dial_1492"}
{"topic_shift": true, "utterance": "Can I get help starting my own business through the VR&E Self-Employment track?", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability ,s [7] and you meet all of the requirements", "session_id": "doc2dial_1492"}
{"topic_shift": true, "utterance": "What kind of benefits can I get through the VR&E Self-Employment track?", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "Coordination services and help with developing a proposed business plansAnalysis of your business conceptsTraining in small - business operations , marketing , and finances", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "do you want to know what to do after you develop your business plan?", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1492"}
{"topic_shift": true, "utterance": "what are the requirements to be eligible for these benefits?", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "Do you have an employment barrier or handicap?", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "You are not eligible for these benefits", "session_id": "doc2dial_1492"}
{"topic_shift": false, "utterance": "Should I consider applying for as many scholarships as I want because it is free money for college?", "session_id": "doc2dial_3285"}
{"topic_shift": false, "utterance": "Yes, start researching early and meet the deadlines and you could have scholarship success.", "session_id": "doc2dial_3285"}
{"topic_shift": true, "utterance": "If I have any more questions you can't answer who do I talk to?", "session_id": "doc2dial_3285"}
{"topic_shift": false, "utterance": "You should ask your financial aid office those questions.", "session_id": "doc2dial_3285"}
{"topic_shift": true, "utterance": "Are there different ways to find scholarships?", "session_id": "doc2dial_3285"}
{"topic_shift": false, "utterance": "Yes there are different ways to find scholarships such as contacting the financial aid office at the school you want to attend and also checking info at the library or online.", "session_id": "doc2dial_3285"}
{"topic_shift": true, "utterance": "Will my scholarships affect my other student aid?", "session_id": "doc2dial_3285"}
{"topic_shift": false, "utterance": "Yes, a scholarship would affect your other student aid because you student aid added together with scholarships should not be more than the cost of attendance.", "session_id": "doc2dial_3285"}
{"topic_shift": true, "utterance": "How would my scholarship money get to me?", "session_id": "doc2dial_3285"}
{"topic_shift": false, "utterance": "It actually relies on the scholarship and sometimes the money goes directly to your college and distributed to tuition and fees and then leftover funds given to you or it could be sent to you in a check.", "session_id": "doc2dial_3285"}
{"topic_shift": false, "utterance": "Has your scholarship provider not tell you what to expect?", "session_id": "doc2dial_3285"}
{"topic_shift": false, "utterance": "Yes, they have told me what to expect and did not not tell me.", "session_id": "doc2dial_3285"}
{"topic_shift": false, "utterance": "Hi I need help on how to find and apply for scholarships, can you only have one scholarship or many?", "session_id": "doc2dial_3291"}
{"topic_shift": false, "utterance": "You can get more than one scholarship. You should start researching early and make sure you meet deadlines that are part of applying for scholarships.", "session_id": "doc2dial_3291"}
{"topic_shift": true, "utterance": "If I receive a scholarship how do I get my scholarship money?", "session_id": "doc2dial_3291"}
{"topic_shift": false, "utterance": "How you get your money depends on the scholarship. Some scholarships are paid directly to your college where it will be applied to any tuition, fees, or other amounts you owe. If there is any money leftover it will be given to you. The scholarship may also be paid directly to you in the form of a check.", "session_id": "doc2dial_3291"}
{"topic_shift": false, "utterance": "Has the scholarship provider not told you how the money will be paid?", "session_id": "doc2dial_3291"}
{"topic_shift": false, "utterance": "No they did not.", "session_id": "doc2dial_3291"}
{"topic_shift": true, "utterance": "Can you tell me how I go about finding and getting scholarships?", "session_id": "doc2dial_3291"}
{"topic_shift": false, "utterance": "You can contact the financial aid office at the school you plan to attend, you can check information in a public library or search online. However you should be careful, make sure scholarship information and offers you receive are legitimate. Remember you don't have to pay to find scholarships or other financial aid. Check out our information on how to avoid scams.", "session_id": "doc2dial_3291"}
{"topic_shift": true, "utterance": "Does a scholarship affect any other student aid that I may be receiving?", "session_id": "doc2dial_3291"}
{"topic_shift": false, "utterance": "A scholarship will affect your other student aid because all your student aid added together can't be more than your cost of attendance at your college or career school.", "session_id": "doc2dial_3291"}
{"topic_shift": true, "utterance": "What is the best way to find scholarships?", "session_id": "doc2dial_3291"}
{"topic_shift": false, "utterance": "You can learn about scholarships in several ways. You can contact the financial aid office at the school you plan to attend, you can check information at a public library or you can search online.", "session_id": "doc2dial_3291"}
{"topic_shift": false, "utterance": "can you tell me about Agent Orange exposure?", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "The U.S. military used Agent Orange to clear plants and trees during the Vietnam War", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "what if I  served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "you may have had contact with this herbicide .s   [5] We refer to this as having a presumption of contact .s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1486"}
{"topic_shift": true, "utterance": "what to do when file the claim?", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "you 'll need to submit :s     [35] that shows you have an Agent Orange related illnesss [36] A medical record", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "If I have an illness we believe is caused by Agent Orange?", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "You won t need to show that the problem started during or got worse because of your military service .s   [30] This is because we believe that certain illnesses are the result of exposure to herbicides .s   [31] We refer to these as presumptive diseases .", "session_id": "doc2dial_1486"}
{"topic_shift": true, "utterance": "if I think I may have had contact with Agent Orange or other herbicides while serving in the military?", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "you can request a health exam .s   [72] Get an Agent Orange Registry health exams", "session_id": "doc2dial_1486"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "You are able to get disability benefits", "session_id": "doc2dial_1486"}
{"topic_shift": false, "utterance": "Hello there. I need help regarding the Retirement Estimator.", "session_id": "doc2dial_289"}
{"topic_shift": true, "utterance": "Do you need help with how the Retirement Estimator works?", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "No, that's not what I've been wondering about.", "session_id": "doc2dial_289"}
{"topic_shift": true, "utterance": "Would you like to know who can use the Retirement Estimator then?", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "Yes, please tell me more about that.", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "My pleasure. You can use the Retirement Estimator, if you have enough Social Security credits at this time to qualify for benefits. Of course, there are some exceptions as well.", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "Are you currently receiving only Medicare benefits?", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "No, I'm not receiving any Medicare benefits right now.", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "Would you like more information on it then?", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "Sure, why not? Tell me where to find more about this topic then.", "session_id": "doc2dial_289"}
{"topic_shift": true, "utterance": "Oh, and I have been wondering why you can only stay on each page for a limited time. Is that for security reasons or what?", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "Yes, it is. For security reasons there are time limits for viewing each page.", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "I see. What happens if I stay idle for too long?", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "You will receive a warning after 25 minutes without doing anything and you will be able to extend your time on the page.", "session_id": "doc2dial_289"}
{"topic_shift": false, "utterance": "Can you tell me anything about direct PLUS loans?", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "Sure, Direct PLUS Loans are federal loans that parents can use to help pay the college of their dependant undergraduate children. These loans can help pay expenses not covered by other financial aid.", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "Are you interested in applying for a loan?", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_2831"}
{"topic_shift": true, "utterance": "But I want to know about the repayment plans.", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "One of the repayment plans for Parent PLUS borrowers is the Extended Repayment Plan.", "session_id": "doc2dial_2831"}
{"topic_shift": true, "utterance": "What if I have an adverse credit history, can I still apply for a parent PLUS loan?", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "During the application process, a credit check is performed and if you have an adverse credit history you still can apply for a parent PLUS loan through a couple of options.", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "Do you currently have an adverse credit history?", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "You still can apply for a loan through one of two options: 1- Obtaining an endorser who does not have an adverse credit history. 2- Justifying through documentation to the U.S. Department of Education that your adverse credit history is due to extenuating circumstances.", "session_id": "doc2dial_2831"}
{"topic_shift": false, "utterance": "what can you tell me about new applicants for income-based student loan repayment", "session_id": "doc2dial_2819"}
{"topic_shift": true, "utterance": "Don't currently have an income-based plan and want to apply?", "session_id": "doc2dial_2819"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2819"}
{"topic_shift": true, "utterance": "Who should complete this?", "session_id": "doc2dial_2819"}
{"topic_shift": false, "utterance": "Borrowers currently on an IDR Plan who need to re - certify or make changes to their repayment plan", "session_id": "doc2dial_2819"}
{"topic_shift": true, "utterance": "may I Submit annual re-certification of my income", "session_id": "doc2dial_2819"}
{"topic_shift": false, "utterance": "yes, LOG IN TO START", "session_id": "doc2dial_2819"}
{"topic_shift": true, "utterance": "What is Income-Driven Repayment?", "session_id": "doc2dial_2819"}
{"topic_shift": false, "utterance": "Pay As You Earn Repayment Plan PAYE", "session_id": "doc2dial_2819"}
{"topic_shift": true, "utterance": "If I income or family size has changed", "session_id": "doc2dial_2819"}
{"topic_shift": false, "utterance": "you can request that your income - driven payment be re - calculated to reduce your current monthly payment .", "session_id": "doc2dial_2819"}
{"topic_shift": false, "utterance": "How do I obtain an original social security card for a child born in the U.S.?", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "It is important that you have the proper documentation to get started.", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "Are you able to verify the child's birth record?", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "No, I don't have that documentation in my possession.", "session_id": "doc2dial_99"}
{"topic_shift": true, "utterance": "What original documents do I need in order to get my child's social security card?", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "You would need documents that verify proof of citizenship.", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "Can I use their U.S. state issued birth certificate as proof of citizenship?", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "Yes, that is a valid form you must submit as long as it shows their birth before age 5.", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "What happens if I can't find their U.S. state issued birth certificate?", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "If you don't have this in your possession will need to see other documentation such as the child's passport to prove their age.", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "Can I use a birth certificate as proof of identity for my child?", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "No, social security needs more than a date of birth to verify their identity.", "session_id": "doc2dial_99"}
{"topic_shift": true, "utterance": "What exceptions are made for verifying birth records to obtain social security for my child?", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "Exceptions are made when parents apply for a social security number at the hospital when the baby is born.", "session_id": "doc2dial_99"}
{"topic_shift": false, "utterance": "Hi, I am planning to move. What should I do with my license plates if I move from New York?", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "Do you want to register your vehicle in another US state?", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "okay. for that you must deliver the registration and license plates of your vehicle to the New York DMV", "session_id": "doc2dial_2199"}
{"topic_shift": true, "utterance": "Is out-of-state insurance acceptable for a vehicle registered in New York?", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "I am not sorry to inform you that it is not acceptable", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "and there is no coverage outside of the state of new york?", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "no, the reality is that we will never accept out-of-state insurance coverage of any kind for a vehicle registered in New York. we are sorry", "session_id": "doc2dial_2199"}
{"topic_shift": true, "utterance": "is that someone told me that if possible. Can I get insurance out of state and keep my vehicle registered in New York?", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "No. If you replace your New York State insurance coverage with out-of-state insurance, your valid insurance coverage will expire. We will suspend your registration and we may suspend your driver's license.", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "and If I choose to replace my New York State insurance coverage with out-of-state insurance...", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "We will take action against your New York State registration and driver's license, even if you move from New York. sThis may affect your ability to have a driver's license in your new state....", "session_id": "doc2dial_2199"}
{"topic_shift": false, "utterance": "Would I be wise to apply for as many scholarships as I can because it is free money?", "session_id": "doc2dial_3287"}
{"topic_shift": false, "utterance": "Yes, it is wise and start researching early and meet deadlines and you should have a successful scholarship search.", "session_id": "doc2dial_3287"}
{"topic_shift": true, "utterance": "What types of scholarships are available?", "session_id": "doc2dial_3287"}
{"topic_shift": false, "utterance": "Some are available to you because of where your parents work or because you come from a certain  background such as military families.", "session_id": "doc2dial_3287"}
{"topic_shift": true, "utterance": "How would I receive my scholarship money?", "session_id": "doc2dial_3287"}
{"topic_shift": false, "utterance": "It depends totally on the scholarship and the money might go directly to the college or it might be sent directly to you in a check.", "session_id": "doc2dial_3287"}
{"topic_shift": false, "utterance": "Have you not been told by your scholarship provider about what to expect?", "session_id": "doc2dial_3287"}
{"topic_shift": false, "utterance": "No, I have been told.", "session_id": "doc2dial_3287"}
{"topic_shift": true, "utterance": "Does the US Department of Labor have a free scholarship search tool?", "session_id": "doc2dial_3287"}
{"topic_shift": false, "utterance": "Yes, the U S Department of Labor has a free scholarship search tool available to you.", "session_id": "doc2dial_3287"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_3287"}
{"topic_shift": false, "utterance": "Definitely get ahold of your financial aid office with any more questions?", "session_id": "doc2dial_3287"}
{"topic_shift": false, "utterance": "Can the VR&E self-employment track help me to start my own business?", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Are you a service member or veteran with a service-related disability?", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "No, my disability isn't related to my time in the service.", "session_id": "doc2dial_1490"}
{"topic_shift": true, "utterance": "Are there conditions on whether the VR&E will help me start my own business?", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "You may be eligible for help if you're a service member or veteran with a service-connected disability and meet a set of requirements.", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Do you have a handicap from your service-connected disability that makes it hard for you to maintain employment?", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Yes, I was injured during my time of service.", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Does this injury act as a cause of employment barrier?", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Yes, I have injuries that employment duties would worsen.", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Are you currently enrolled in the VR&E?", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Yes, I have already enrolled in the VR&E program.", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Have you had trouble maintaining employment due to your service-related injuries?", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "No, I can do the job but it worsens my injuries.", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "Under these conditions you would not be eligible for help in starting your own business.", "session_id": "doc2dial_1490"}
{"topic_shift": false, "utterance": "What is a student loan deferment?", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "With a student loan deferment you won't have to make a payment but it does not help you pay back your loan, so you should see if it is the best option for you.", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "Are there any alternatives to a deferment?", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "Yes, you could always consider an income-driven repayment.", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "Does it help make progress to loan forgiveness if I do a deferment?", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "In majority of the cases it does not help make any progress to loan forgiveness.", "session_id": "doc2dial_2827"}
{"topic_shift": true, "utterance": "Would you like some relief with lower payments through Income-Driven Repayment Plan?", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "I have not decided yet.", "session_id": "doc2dial_2827"}
{"topic_shift": true, "utterance": "Do you realize interest accrues during deferment?", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "Yes, I am aware interest will accrue during the deferment period.", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "Do you know what happens if you are granted the deferment?", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "No, I am not aware at this time.", "session_id": "doc2dial_2827"}
{"topic_shift": false, "utterance": "I need information about the direct PLUS loans.", "session_id": "doc2dial_2833"}
{"topic_shift": false, "utterance": "The direct PLUS Loans are federal loans that can help you pay for education expenses not covered by other financial aid.", "session_id": "doc2dial_2833"}
{"topic_shift": false, "utterance": "Do you want to apply?", "session_id": "doc2dial_2833"}
{"topic_shift": false, "utterance": "Not at the moment.", "session_id": "doc2dial_2833"}
{"topic_shift": true, "utterance": "How can I get a public service loan forgiveness?", "session_id": "doc2dial_2833"}
{"topic_shift": false, "utterance": "To get one you need to repay your loans under an income-driven repayment plan.", "session_id": "doc2dial_2833"}
{"topic_shift": true, "utterance": "What is the interest rate for Direct PLUS Loans?", "session_id": "doc2dial_2833"}
{"topic_shift": false, "utterance": "for loans disbursed on or after July 1, 2019, the interest rate is 7.08% which is a fixed interest rate for the life of the loan.", "session_id": "doc2dial_2833"}
{"topic_shift": true, "utterance": "Can you tell me where can I get info about the parent PLUS loans I've received?", "session_id": "doc2dial_2833"}
{"topic_shift": false, "utterance": "You can visit My Aid to get information about all the federal student loans and other financial aid you've received.", "session_id": "doc2dial_2833"}
{"topic_shift": true, "utterance": "What should I be aware of after receiving a parent PLUS loan?", "session_id": "doc2dial_2833"}
{"topic_shift": false, "utterance": "After you get the loan you'll be contacted by your loan servicer. You will repay your loan to your loan servicer and they will contact you to provide you with regular updates regarding your loan.", "session_id": "doc2dial_2833"}
{"topic_shift": false, "utterance": "who used Agent orange exposure", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "The United States Army used Agent Orange to clean plants and trees during the Vietnam War", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "Did you serve in or near the Vietnam DMZ DMZ during the Vietnam era or in certain related jobs?", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1484"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "You have a disease that we believe is caused by Agent Orange called a suspected disease", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "ok then yes you may be able to get disability benefits", "session_id": "doc2dial_1484"}
{"topic_shift": true, "utterance": "ok what if it was served in vietnam or in or near the demilitarized zone of korea?", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "You may have had contact with this herbicide. We refer to this as a presumption of contact. Find out if you can get disability compensation and other benefits for illnesses that we believe are caused by Agent Orange", "session_id": "doc2dial_1484"}
{"topic_shift": true, "utterance": "ok when i file the claim what else should i bring", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "You must present a medical record that shows: s\u00a0\u00a0\u00a0 You have a current disability, and\u00a0\u00a0 There is a connection between Agent Orange's exposure and his current disability", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "If I have a disease that is not on Agent Orange related illnesses, but I think it was caused by Agent Orange, do I need it?", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "You will need to:\u00a0\u00a0\u00a0 Provide scientific and medical evidence that the condition is related to exposure to Agent Orange, or Show that the problem started during or worsened due to your military service", "session_id": "doc2dial_1484"}
{"topic_shift": false, "utterance": "my high school is not an option on the fafsa list", "session_id": "doc2dial_3293"}
{"topic_shift": true, "utterance": "Did you want to know why your high school isn't listed in the data files?", "session_id": "doc2dial_3293"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3293"}
{"topic_shift": true, "utterance": "Were you unable to find your high school on the FAFSA search results?", "session_id": "doc2dial_3293"}
{"topic_shift": false, "utterance": "no didn't look there", "session_id": "doc2dial_3293"}
{"topic_shift": true, "utterance": "are you wondering why there are duplicates of some schools?", "session_id": "doc2dial_3293"}
{"topic_shift": false, "utterance": "no, why would you ask that", "session_id": "doc2dial_3293"}
{"topic_shift": true, "utterance": "why are some numbers different year to year?", "session_id": "doc2dial_3293"}
{"topic_shift": false, "utterance": "In past years, we used proxies to determine whether an applicant was a first-time filer; we now use true first-time filer status and we may get different numbers.", "session_id": "doc2dial_3293"}
{"topic_shift": true, "utterance": "do you have all schools in your data?", "session_id": "doc2dial_3293"}
{"topic_shift": false, "utterance": "Our database should contain every high school in the nation, unless the school was opened, merged, or otherwise changed its name within the past year or two.", "session_id": "doc2dial_3293"}
{"topic_shift": false, "utterance": "DO I need to work in jobs covered by paypal", "session_id": "doc2dial_506"}
{"topic_shift": true, "utterance": "we decide if your medical impairment prevents you from performing any of your past work", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "If it doeswe proceed to Step 5", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "Ca you did work you did in the past?", "session_id": "doc2dial_506"}
{"topic_shift": true, "utterance": "If a child is age 18 or older ,we will evaluate his or her disability the same way we would evaluate the disability for any adult", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "Does that sound good?", "session_id": "doc2dial_506"}
{"topic_shift": true, "utterance": "we ll decide that you don t have a qualifying disability and your claim will be denied", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "we ll decide that you don t have a qualifying disability and your claim will be denied", "session_id": "doc2dial_506"}
{"topic_shift": true, "utterance": "What if the adult child is already receiving SSI benefits or disability benefits on his or her own record?", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "An adult child already receiving SSI benefits or disability benefits on his or her own record should still check to see if benefits may be payable on a parent 's earnings record", "session_id": "doc2dial_506"}
{"topic_shift": true, "utterance": "can you do any other type of work", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "If you can t do the work you did in the past , [81] we look to see if there is other work you could do despite your impairment .", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "If you can do other work , [86] we ll decide that you don t have a qualifying disability and your claim will be denied", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "If you can do other work , [86] we ll decide that you don t have a qualifying disability and your claim will be denied", "session_id": "doc2dial_506"}
{"topic_shift": true, "utterance": "What exactly do you mean by disability?", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "Social Security program rules assume that working families have access to other resources to provide support during periods of short - term disabilities , including workers ' compensation , insurance , savings , and investments", "session_id": "doc2dial_506"}
{"topic_shift": false, "utterance": "I need to know more about the FAFSA form.", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "Sure, we can help you know what to expect.", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "I think I'm ready to do it now, how can I access the form?", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "Just go to the website and click the Fill Out the FAFSA button on the home page.", "session_id": "doc2dial_3278"}
{"topic_shift": true, "utterance": "I have a brother that also needs to fill his FAFSA form, is there a way to reuse some of our common info from my form to his?", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "Yes. At the end of the submitting process, you'll get a confirmation page and there you'll see an option for the parent information in your FAFSA form that you can use to transfer this information automatically into another student's application.", "session_id": "doc2dial_3278"}
{"topic_shift": true, "utterance": "So we can also use an app?", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "Yes, you can find the 2020-21 and 2019-20 FAFSA forms on the myStudentAid app, available for android and IOS on their respective app stores.", "session_id": "doc2dial_3278"}
{"topic_shift": true, "utterance": "Great, thanks. Are there any more resources avalable\u00a0 on how to fill the FAFSA form?", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "D you want to know about our free tools to help you fill out the FAFSA form?", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "One of those tools is the blue and white question mark icon next to a FAFSA question to view a \"tooltip\" that will provide information about how to answer that question.", "session_id": "doc2dial_3278"}
{"topic_shift": false, "utterance": "Hello I am curious, what is an ignition interlock device?", "session_id": "doc2dial_2166"}
{"topic_shift": true, "utterance": "Sure no problem, I can help you with that. An ignition interlock device connects to a motor vehicle ignition system and measures the alcohol content in the breath of the operator", "session_id": "doc2dial_2166"}
{"topic_shift": false, "utterance": "Was the ignition interlock ordered by the court?", "session_id": "doc2dial_2166"}
{"topic_shift": false, "utterance": "No it was not.", "session_id": "doc2dial_2166"}
{"topic_shift": true, "utterance": "What is Leandras law?", "session_id": "doc2dial_2166"}
{"topic_shift": false, "utterance": "Thank you for asking, it is A court that sentences a person for a conviction on or after August 15 , 2010 must impose a conditional discharge or probation", "session_id": "doc2dial_2166"}
{"topic_shift": true, "utterance": "How long does the device need to be installed for?", "session_id": "doc2dial_2166"}
{"topic_shift": false, "utterance": "Thank you for responding:  See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol , Drugs and Impaired Driving [ 1 ] page .", "session_id": "doc2dial_2166"}
{"topic_shift": false, "utterance": "If I own two cars, do they both need the system installed?", "session_id": "doc2dial_2166"}
{"topic_shift": false, "utterance": "I will be glad to help with that  the system must be installed on each vehicle the motorist owns or operates", "session_id": "doc2dial_2166"}
{"topic_shift": true, "utterance": "What are the stipulations or rule son that law?", "session_id": "doc2dial_2166"}
{"topic_shift": false, "utterance": "Sure! I can help answer that for you. ] Leandra 's Law includes the following provisions", "session_id": "doc2dial_2166"}
{"topic_shift": false, "utterance": "if i need to contact a national cemetery directly?", "session_id": "doc2dial_1309"}
{"topic_shift": true, "utterance": "you should contact a national cemetery directly in these cases", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "do you want to know the requirements?", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1309"}
{"topic_shift": true, "utterance": "Can I get information about the Burial at Sea program?", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "If you have questions about the Burial at Sea program ,  please contact the United States Navy Mortuary Affairs office toll - free at 866 - 787 - 0081 . We re here Monday through Friday , 8:30 a.m. to 5:00 p.m.", "session_id": "doc2dial_1309"}
{"topic_shift": true, "utterance": "What do I have to do to get the application approved?", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "Request gravesite memorials and burial honorsLearn more about military funeral honors", "session_id": "doc2dial_1309"}
{"topic_shift": true, "utterance": "If I am the registered spouse, the legally recognized spouse, can I get help paying for burial costs?", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "you may be able to get financial help for burial and funeral costs . Find out how to apply for a Veterans burial allowance", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "ok that's my case", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "you may be able to get financial help for burial and funeral costs . Find out how to apply for a Veterans burial allowance", "session_id": "doc2dial_1309"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "If the person was married , you ll also need the surviving spouse s status as Veteran , service member , or family member", "session_id": "doc2dial_1309"}
{"topic_shift": false, "utterance": "you can help me by telling me more about vision restrictions", "session_id": "doc2dial_2600"}
{"topic_shift": true, "utterance": "Did your eye exam indicate that you must wear corrective lenses to pass the vision test?", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "There will be a \"B\" restriction placed on your driver license or learner permit.", "session_id": "doc2dial_2600"}
{"topic_shift": true, "utterance": "could I have gotten tested by my eye doctor?", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "Your vision test results could have been submitted to DMV electronically by a vision care provider enrolled in the DMV Online Vision Registry", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "what was needed to pass the vision test?", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "You need to have visual acuity of at least 20/40 based on the Snellen Visual Acuity Scale in either or both eyes, with or without corrective lenses.", "session_id": "doc2dial_2600"}
{"topic_shift": true, "utterance": "how up to date does the eye test have to be if I get it done through my regular eye guy?", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "It depends on the form used. The vision care professional will mark a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test .", "session_id": "doc2dial_2600"}
{"topic_shift": true, "utterance": "can I have the restriction removed if I go down to the DMV and take the test?", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "Yes, you can take a vision test there or prove that you have meet our vision requirements by providing a Vision Test Report completed by a qualified eye care provider.", "session_id": "doc2dial_2600"}
{"topic_shift": true, "utterance": "can I take the test with my special glasses?", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "You mean like telescopic lens? if you need telescopic lens to pass a vision test, you must send a completed Eye Test Report for Medical Review Unit form to DMV's  Medical Review Unit. A \"TELESCOPIC LENSES\" restriction will be placed on your driver license or learner permit.", "session_id": "doc2dial_2600"}
{"topic_shift": false, "utterance": "Hi. I am looking for help with my government pension.", "session_id": "doc2dial_260"}
{"topic_shift": true, "utterance": "Are you looking to caluculate your benefits or your spouse's benefits?", "session_id": "doc2dial_260"}
{"topic_shift": false, "utterance": "No, that's not what I need.", "session_id": "doc2dial_260"}
{"topic_shift": true, "utterance": "Can I get help on learning about retirement before full retirement age?", "session_id": "doc2dial_260"}
{"topic_shift": false, "utterance": "Yes. If you retire before 62, your benefits will be reduced.", "session_id": "doc2dial_260"}
{"topic_shift": false, "utterance": "By how much will it be reduced?", "session_id": "doc2dial_260"}
{"topic_shift": false, "utterance": "The maximum reduction at age 62 is 30%.", "session_id": "doc2dial_260"}
{"topic_shift": true, "utterance": "What do you need to help estimate the benefits?", "session_id": "doc2dial_260"}
{"topic_shift": false, "utterance": "You will need to submit the estimated \"gross\" from your pension not covered by Social Security.", "session_id": "doc2dial_260"}
{"topic_shift": true, "utterance": "Can I get a more accurate estimate?", "session_id": "doc2dial_260"}
{"topic_shift": false, "utterance": "Yes. You can use the benefit calculator. Make sure you have the estimated \"gross\" monthly amount not covered by Social Security.", "session_id": "doc2dial_260"}
{"topic_shift": false, "utterance": "Can you folks help me register my pick-up truck?", "session_id": "doc2dial_2614"}
{"topic_shift": true, "utterance": "Of course. Do you want to register your pick-up truck as a 'passenger' class vehicle?", "session_id": "doc2dial_2614"}
{"topic_shift": false, "utterance": "No, that's not my intention.", "session_id": "doc2dial_2614"}
{"topic_shift": true, "utterance": "Do you wonder how to determine your trucks unladen weight?", "session_id": "doc2dial_2614"}
{"topic_shift": false, "utterance": "Nope. That's not what I want.", "session_id": "doc2dial_2614"}
{"topic_shift": true, "utterance": "Are you wondering if passenger class change the MGW listed on registration documents?", "session_id": "doc2dial_2614"}
{"topic_shift": false, "utterance": "Yeah. What about that? Does it change the MGW?", "session_id": "doc2dial_2614"}
{"topic_shift": false, "utterance": "No. Passenger class plates on a pick-up truck do NOT change the maximum gross weight MGW listed on the registration documents or the unladen weight listed on the title certificate.", "session_id": "doc2dial_2614"}
{"topic_shift": true, "utterance": "What if my pick-up weighs 6,001 lbs. without cargo?", "session_id": "doc2dial_2614"}
{"topic_shift": false, "utterance": "Then you must modify the truck to qualify for a passenger class registration and passenger class plates.", "session_id": "doc2dial_2614"}
{"topic_shift": true, "utterance": "I see. And what should I do if my pick-up is leased?", "session_id": "doc2dial_2614"}
{"topic_shift": false, "utterance": "Then you must submit a certification form provided by the leasing company or owner of the pick-up truck which states that the truck will not be used for commercial purposes.", "session_id": "doc2dial_2614"}
{"topic_shift": false, "utterance": "HEllo. Hope you are well. What doI need to qualify?", "session_id": "doc2dial_274"}
{"topic_shift": true, "utterance": "Sure I can help you. Proof of citizenship is what we need", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "If you have not already established the child 's U.S. citizenship with us ,we need to see proof of U.S. citizenship", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "What do I need to prove?", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "What if iam not a us citizen?", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "Social Security will ask to see a current DHS document", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "What original documents do I need?", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "you can use a birth certificate to prove age or citizenship", "session_id": "doc2dial_274"}
{"topic_shift": true, "utterance": "Can I replace my childs card?", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "You can replace your child 's Social Security card for free if it is lost or stolen", "session_id": "doc2dial_274"}
{"topic_shift": true, "utterance": "What if i dont have a document available", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "we may accept the child 's :s   State Issued non - drivers identification card", "session_id": "doc2dial_274"}
{"topic_shift": true, "utterance": "Do I need original copies?", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "You must present original documents or copies certified by the agency that issued them", "session_id": "doc2dial_274"}
{"topic_shift": true, "utterance": "Do you accept my childs adoption decree?", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "Yes we accept that", "session_id": "doc2dial_274"}
{"topic_shift": false, "utterance": "Can you help me with the benefits planner for retirement?", "session_id": "doc2dial_512"}
{"topic_shift": true, "utterance": "Yes, do you know benefits are based on your year of birth?", "session_id": "doc2dial_512"}
{"topic_shift": false, "utterance": "No, I was not sure if benefits were based by year of birth.", "session_id": "doc2dial_512"}
{"topic_shift": true, "utterance": "Do you plan on retiring early?", "session_id": "doc2dial_512"}
{"topic_shift": false, "utterance": "I don't think I will retire early.", "session_id": "doc2dial_512"}
{"topic_shift": true, "utterance": "So you plan to retire at full retirement age and not age 62?", "session_id": "doc2dial_512"}
{"topic_shift": false, "utterance": "I don't know for sure yet if I plan to retire at full retirement age or age 62 yet.", "session_id": "doc2dial_512"}
{"topic_shift": true, "utterance": "Would you like to know about the pros and cons of when you take retirement?", "session_id": "doc2dial_512"}
{"topic_shift": false, "utterance": "I would not like to know the pros and cons at this moment.", "session_id": "doc2dial_512"}
{"topic_shift": false, "utterance": "Could I be eligible for delayed retirement credits?", "session_id": "doc2dial_512"}
{"topic_shift": false, "utterance": "Yes, you may be eligible to receive delayed retirement credits that would increase your monthly benefits and there are other things to consider.", "session_id": "doc2dial_512"}
{"topic_shift": true, "utterance": "What does full retirement age by birth mean?", "session_id": "doc2dial_512"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retiremenet benefits.", "session_id": "doc2dial_512"}
{"topic_shift": false, "utterance": "how can i get a copy of a tvb ticket?", "session_id": "doc2dial_2172"}
{"topic_shift": true, "utterance": "if your traffic violations ticket tvb traffic ticket is lost or destroyed you can print a substitute online. does this apply to you?", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "was your traffic violations ticket lost or destroyed?", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "what does the new online print need?", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "the ticket you are replacing must have the words 'traffic violations bureau' at the bottom", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "what do i need?", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "you will need the tvb traffic ticket number sample ticket", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "do i enter all this myself?", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "Enter all of the other information to determine if the dmv can locate the ticket record", "session_id": "doc2dial_2172"}
{"topic_shift": true, "utterance": "what do i do if my traffic ticket is not available?", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "the transaction will give you instructions on what you can do", "session_id": "doc2dial_2172"}
{"topic_shift": true, "utterance": "are substitute tickets i print from this transaction the same as tickets printed?", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "Yes. a substitute ticket that you print from this transaction has exactly the same information", "session_id": "doc2dial_2172"}
{"topic_shift": true, "utterance": "can i print any ticket i have?", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "you will be able to print any open tvb traffic ticket you have", "session_id": "doc2dial_2172"}
{"topic_shift": false, "utterance": "What do i need to do to get a corrected Social Security card for someone who is a US citizen but was not born in America", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "Was that persons name legally changed?", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "No it wasn't", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "Is that person employed?", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "No they are not", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "Has that person's name been changed ?", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "No it has not", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "What happens if they have changed their name?", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "It is important to notify Social Security of a name change because it may: Prevent your wages from being posted correctly to your Social Security record , which may lower the amount of your future Social Security benefits and it may cause delays when you file your taxes.", "session_id": "doc2dial_72"}
{"topic_shift": true, "utterance": "What do i need to do if i haven't notified Social Security that i am a citizen?", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "We can help you establish citizenship with Social Security. You will need to provide us with documents that show proof. Here is a list of documents we can accept:", "session_id": "doc2dial_72"}
{"topic_shift": false, "utterance": "what is Fully developed claim for a VA pension?", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "[2] The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed ,s [3] and there s no risk to your taking part in it .s   [4] Just send in all your evidence , or supporting documents , when you file your claim", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "what if I file a claim in the FDC program?", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "If you file a claim in the FDC program and we decide that additional documents exist that we need to decide your claim , [7] we ll remove your claim from the FDC program and process it as a standard claim", "session_id": "doc2dial_1453"}
{"topic_shift": true, "utterance": "Do I need to request relevant records?", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "if we decide we need it for your claim   [92] Make every reasonable effort to request relevant records that you authorize us to get that aren t at a federal facility .s   [93] These may include records from state or local governments , documents from a private doctor , hospital records , or records from current or former employers .", "session_id": "doc2dial_1453"}
{"topic_shift": true, "utterance": "what if I'm claiming increased disability pension benefits based on being housebound?", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "The evidence must show that you meet at least one of the requirements", "session_id": "doc2dial_1453"}
{"topic_shift": true, "utterance": "If I'm claiming non-service-connected pension benefits I must be a patient in a nursing home for long term care?", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "at least one of these must also be true about your current situation .s   [43] You:     [44] Are at least 65 years old , [45] or     [46] Are a patient in a nursing home for long - term care , [47] or     [48] Receive Social Security disability benefits , [49] or     [50] Are unemployable because of a disability that doesn t go away , [51] or     [52] Have a disability that doesn t go away and that makes it impossible for you to work , [53] or   [54] Have a disease or disorder that we determine causes permanent and total disability", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "What are the requirements about my service?", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "Served on active duty for any length of time during a period of war and were discharged due to a service - connected disability?", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "Your net worth and income are within certain limits?", "session_id": "doc2dial_1453"}
{"topic_shift": false, "utterance": "tyufffdgh", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "Sure, no problem. You need to know that the payments of the loans are fixed and made for up to 10 years and for 10 an 30 years for consolidation loans.", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "Are you already paying or about to start paying your loan?", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "Yes, that's right, I'm about to, but I would like to know the condition of the payments, specially the timing.", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "Alright. Well, talking about the interest you will pay, this will be the least amount of interest over the life of your loan.", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "And how this will help me?", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "We can offer you a repayment plan that will help you save money over time because your monthly payments may be slightly higher than payments under other plans, this will make you pay it faster.", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "But I will be able to choose a repayment plan?", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "Yes, that's right.", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "And how much I will have to pay?", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "you will pay the least amount of interest over the life of your plan.", "session_id": "doc2dial_3244"}
{"topic_shift": true, "utterance": "And what is the monthly plan?", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "This plan will ask you to pay $50 per month for 10 years until you loan be paid.", "session_id": "doc2dial_3244"}
{"topic_shift": false, "utterance": "Hello I need information about What original documents do I need to get a Social Security Card?", "session_id": "doc2dial_3522"}
{"topic_shift": true, "utterance": "Among the documents you will need are those of your citizenship", "session_id": "doc2dial_3522"}
{"topic_shift": false, "utterance": "Have you been informed about the child's U.S. citizenship?", "session_id": "doc2dial_3522"}
{"topic_shift": false, "utterance": "no no and informed", "session_id": "doc2dial_3522"}
{"topic_shift": false, "utterance": "and what documents will they need?", "session_id": "doc2dial_3522"}
{"topic_shift": false, "utterance": "we must see proof of their identity. An acceptable document must be current, not expired and show your name, information identifying your date of birth or age, and preferably a recent photograph.", "session_id": "doc2dial_3522"}
{"topic_shift": true, "utterance": "And is there also something important that I must present?", "session_id": "doc2dial_3522"}
{"topic_shift": false, "utterance": "It is important that you present original documents or copies certified by the agency that issued them.", "session_id": "doc2dial_3522"}
{"topic_shift": true, "utterance": "And in my case, what proof of identity should I present?", "session_id": "doc2dial_3522"}
{"topic_shift": false, "utterance": "Among the documents is the United States Driver's License", "session_id": "doc2dial_3522"}
{"topic_shift": true, "utterance": "and do you accept a document that is about to expire?", "session_id": "doc2dial_3522"}
{"topic_shift": false, "utterance": "no, all documents must be current, not expired.", "session_id": "doc2dial_3522"}
{"topic_shift": false, "utterance": "What can I expect after obtaining a disability rating?", "session_id": "doc2dial_1335"}
{"topic_shift": false, "utterance": "If you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability", "session_id": "doc2dial_1335"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_1335"}
{"topic_shift": true, "utterance": "How do I keep in touch?", "session_id": "doc2dial_1335"}
{"topic_shift": false, "utterance": "update your information with VA when you have a new address , a change to your marital status , or any other life change that could affect your rating or payment", "session_id": "doc2dial_1335"}
{"topic_shift": false, "utterance": "If my disability worsens, what can I do?", "session_id": "doc2dial_1335"}
{"topic_shift": false, "utterance": "you can file a claim for an increase in benefits", "session_id": "doc2dial_1335"}
{"topic_shift": true, "utterance": "What if I disagree with my disability rating?", "session_id": "doc2dial_1335"}
{"topic_shift": false, "utterance": "If you disagree with your disability rating", "session_id": "doc2dial_1335"}
{"topic_shift": false, "utterance": "well it's not my case", "session_id": "doc2dial_1335"}
{"topic_shift": false, "utterance": "Hello, how are you today? I came here looking for information about my primary care provider.", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.", "session_id": "doc2dial_1321"}
{"topic_shift": true, "utterance": "Well, that's great and all, but who will provide care for me?", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "Have you signed up for VA health care and chosen your main VA location?", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "No, I havent. I was planning on doing that later.", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "What if I need other services to fulfill my needs?", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "In that case, your team may call other providers like social workers or specialists to help with your care.", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "And which specialists are part of my health care team?", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "A primary care provider, your main doctor, nurse practitioner, or physician s assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.", "session_id": "doc2dial_1321"}
{"topic_shift": true, "utterance": "What if I want to change to a different doctor?", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "Then you'll need to talk to your health care team leader or to the patient advocate at your VA medical center.", "session_id": "doc2dial_1321"}
{"topic_shift": false, "utterance": "can you give me details of MyDMV Account Terms of Service", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "i will give you introduction information", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "you want to know how to register for a When?", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "Do you want to know what happens after completing your registration?", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "Happens After validation of your identity?", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "Upon validation of your identity , you will be permitted access to use DMV 's secure web applications . This process is designed to protect the security of your identifying personal information", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "When registering for an account, what are the conditions?", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "You will abide by these Terms of Service ; and the Terms of Service and Acceptable Use Policy for the use of NY.gov ;You certify that all identifying personal information provided to create or access your account is accurate , and pertains solely to you as the User of the account", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "Any false statement , false certification , or false information provided in creating or using a account constitutes a criminal act which may result in the imposition of criminal sanctions", "session_id": "doc2dial_2628"}
{"topic_shift": false, "utterance": "Hey, I was wondering how long I can stay on every page of the estimator. It kicked me out before.", "session_id": "doc2dial_3536"}
{"topic_shift": true, "utterance": "Of course. Are you aware of security measurements on websites?", "session_id": "doc2dial_3536"}
{"topic_shift": false, "utterance": "I've heard about that before, yes.", "session_id": "doc2dial_3536"}
{"topic_shift": false, "utterance": "For security reasons, there are time limits for viewing each page. You will receive a warning after 25 minutes without doing anything and you will be able to extend your time on the page.", "session_id": "doc2dial_3536"}
{"topic_shift": true, "utterance": "That's what I thought. Still, it is very annoying - I was just coming back from making a tea and found out that your page gave me the boot! By the way, does it matter if I'm currently only receiving Medicare benefits, when I want an estimate?", "session_id": "doc2dial_3536"}
{"topic_shift": false, "utterance": "You can still get an estimate in that case.", "session_id": "doc2dial_3536"}
{"topic_shift": true, "utterance": "But it is just an estimate, right? I mean, not really reliable numbers.", "session_id": "doc2dial_3536"}
{"topic_shift": false, "utterance": "Correct. The Retirement Estimator gives estimates based on your actual Social Security earnings record. Please keep in mind that these are just estimates.", "session_id": "doc2dial_3536"}
{"topic_shift": true, "utterance": "So, back to my original issue: how long can I stay on each page before I get booted for being idle?", "session_id": "doc2dial_3536"}
{"topic_shift": false, "utterance": "After the third warning on a page, you must move to another page or you'll lose your work on that page.", "session_id": "doc2dial_3536"}
{"topic_shift": true, "utterance": "Alright, fair enough. Can you let me know the amount of benefit I am going to get then?", "session_id": "doc2dial_3536"}
{"topic_shift": false, "utterance": "Unfortunately we can't provide your actual benefit amount until you apply for benefits. And that amount may differ from the estimates provided because your earnings may increase or decrease in the future.", "session_id": "doc2dial_3536"}
{"topic_shift": false, "utterance": "Hello, i want to know something about benefits for my divorced spouse", "session_id": "doc2dial_248"}
{"topic_shift": true, "utterance": "Are you divorced or remarried?", "session_id": "doc2dial_248"}
{"topic_shift": false, "utterance": "Yeah, divorced.", "session_id": "doc2dial_248"}
{"topic_shift": false, "utterance": "Right. Then your spouse can qualify for benefits on your record.", "session_id": "doc2dial_248"}
{"topic_shift": true, "utterance": "What about benefits for children over 18?", "session_id": "doc2dial_248"}
{"topic_shift": false, "utterance": "Normally, those benefits stops when child reach 18, but if the child is a full time student, benefits can continue until he graduates or two months after reaching 19.", "session_id": "doc2dial_248"}
{"topic_shift": true, "utterance": "What can do my ex-spouse to qualify?", "session_id": "doc2dial_248"}
{"topic_shift": false, "utterance": "Well, need to comply with some requirements, such as been married with you for at least ten years and to be at least 62 years old.", "session_id": "doc2dial_248"}
{"topic_shift": true, "utterance": "And what about the children?", "session_id": "doc2dial_248"}
{"topic_shift": false, "utterance": "In the case of children, the child must be unmarried, under 18 o be 18-19 but full time student or to have a disability.", "session_id": "doc2dial_248"}
{"topic_shift": false, "utterance": "And if is me who have the disability, my child can receive benefits too?", "session_id": "doc2dial_248"}
{"topic_shift": false, "utterance": "Sure. The child can receive benefits in that scenario. The child doesn't need to be biologically yours, it can be adopted or a stepchild. A dependent grandchild may also qualify.", "session_id": "doc2dial_248"}
{"topic_shift": false, "utterance": "I have some questions about federal student loans.", "session_id": "doc2dial_3250"}
{"topic_shift": false, "utterance": "I can help you with that. Are you the student in need of a loan to pay for college?", "session_id": "doc2dial_3250"}
{"topic_shift": false, "utterance": "No, my son will be taking out the loan.", "session_id": "doc2dial_3250"}
{"topic_shift": true, "utterance": "Should my son take out federal student loans?", "session_id": "doc2dial_3250"}
{"topic_shift": false, "utterance": "Yes. It's always recommended that you start with federal loans.", "session_id": "doc2dial_3250"}
{"topic_shift": true, "utterance": "How can my son become eligible for federal loans?", "session_id": "doc2dial_3250"}
{"topic_shift": false, "utterance": "His first step will be to fill out the Free Application For Federal Student Aid(FAFSA).", "session_id": "doc2dial_3250"}
{"topic_shift": true, "utterance": "How do federal loans differ from private loans?", "session_id": "doc2dial_3250"}
{"topic_shift": false, "utterance": "All federal student loans and parent loans are funded by the federal government.", "session_id": "doc2dial_3250"}
{"topic_shift": true, "utterance": "Okay. How else do they differ?", "session_id": "doc2dial_3250"}
{"topic_shift": false, "utterance": "As I've mentioned before, federal student loans are made by the federal government with terms and conditions that are set by law. Private loans, on the other hand, are made by private organizations such as banks, credit unions, and state-based organizations. Their terms and conditions are set by the lender.", "session_id": "doc2dial_3250"}
{"topic_shift": false, "utterance": "What documents do I need to obtain a foreign born U.S. citizen Social Security card?", "session_id": "doc2dial_66"}
{"topic_shift": true, "utterance": "The documents you need will depend upon your citizenship.", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "Are you an established U.S. citizen?", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "No, I am not.", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "In this case, you will need proof of U.S. citizenship.", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "What do I need to prove my identity to Social Security?", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "You will need a U.S. driver's license or a state issued id card.", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "I just got married and have changed my last name. How do I change it on my new Social Security card?", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "You will need a document that shows proof of a legal name change such as a marriage document.", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "What do I do if I don't have a driver's license or an id card?", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "You can use other documents such as an employee id card. However, they must not be expired and must show your name and date of birth or age. We also prefer that it contains a recent photograph of yourself.", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "Will my new Social Security card have the same number as my previous card?", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "Yes. Your number will remain the same, but the card will reflect your new name.", "session_id": "doc2dial_66"}
{"topic_shift": false, "utterance": "Good morning, I need to get information about the premium exemption for policyholders who are totally disabled", "session_id": "doc2dial_1447"}
{"topic_shift": true, "utterance": "A premium exemption means that you will not have to pay your life insurance premiums the monthly payments you make to maintain your policy. In most cases, premiums can only be waived up to one year before receiving a claim.", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "Do you have a mental or physical disability that prevents you from having a job?", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "Are you covered by the Service - Life Insurance for Disabled Veterans S - DVI?", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "Does your total disability occur before age 65 but after the effective date of your life insurance policy?", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "Right", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "Does your total disability continue for at least 6 months in a row?", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "since you qualify you may be able to get a waiver of your life insurance premiums", "session_id": "doc2dial_1447"}
{"topic_shift": false, "utterance": "Hello I need information about whether the New York State DMV began issuing REAL ID licenses, permits and ID cards on October 30, 2017", "session_id": "doc2dial_3907"}
{"topic_shift": true, "utterance": "You can get a REAL ID at any time, but you will have to go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "session_id": "doc2dial_3907"}
{"topic_shift": true, "utterance": "and what documents should i bring to the office?", "session_id": "doc2dial_3907"}
{"topic_shift": false, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name.", "session_id": "doc2dial_3907"}
{"topic_shift": true, "utterance": "and those under 18 can get it?", "session_id": "doc2dial_3907"}
{"topic_shift": false, "utterance": "Currently, the TSA does not require children under the age of 18 to provide identification when traveling with a partner within the United States. The partner will need acceptable identification.", "session_id": "doc2dial_3907"}
{"topic_shift": true, "utterance": "Obtaining a REAL ID is mandatory but what do you recommend?", "session_id": "doc2dial_3907"}
{"topic_shift": false, "utterance": "A REAL ID is optional and is not required for the following:    Have a driver's license   Vote or register to vote", "session_id": "doc2dial_3907"}
{"topic_shift": false, "utterance": "don't want a REAL ID document?", "session_id": "doc2dial_3907"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3907"}
{"topic_shift": true, "utterance": "and how will my name appear?", "session_id": "doc2dial_3907"}
{"topic_shift": false, "utterance": "As it appears on your proof of identity, it will be shown on your card as required by federal law.", "session_id": "doc2dial_3907"}
{"topic_shift": false, "utterance": "What are the things that I need to organise before I am eligible to take my road test?", "session_id": "doc2dial_1876"}
{"topic_shift": false, "utterance": "Firstly, you will need a learner permit, and please remember that you must obey all rules and conditions that are applicable to being a learner driver. You must also have completed a Pre-Licensing Course OR a high school/college Driver Education Course", "session_id": "doc2dial_1876"}
{"topic_shift": true, "utterance": "Are there age restrictions involved regarding the amount of supervised practice driving that I should have", "session_id": "doc2dial_1876"}
{"topic_shift": false, "utterance": "In order for you to be eligible to take the road test, you must have a minimum of 50 hours of supervised driving practice completed", "session_id": "doc2dial_1876"}
{"topic_shift": true, "utterance": "Are there particular rules regarding proceeding in a vehicle when stopped or when selecting a position in a lane on the highway", "session_id": "doc2dial_1876"}
{"topic_shift": false, "utterance": "When the vehicle is stopped, you must not proceed until you can clearly see in both directions, you must also be very vigilant when choosing a lane on the highway", "session_id": "doc2dial_1876"}
{"topic_shift": true, "utterance": "Is there a particular place where I can find the necessary information regarding the Pre-Licensing course", "session_id": "doc2dial_1876"}
{"topic_shift": false, "utterance": "You can search online for the course or alternatively, contact a local Driving Instructor from your telephone directory", "session_id": "doc2dial_1876"}
{"topic_shift": true, "utterance": "If I was to change my license from one class to another, is there a necessity for a Pre-Licensing Course Certificate", "session_id": "doc2dial_1876"}
{"topic_shift": false, "utterance": "To amend the class on your license, there is no need to have a Pre-Licensing Course Certificate, provided you have a valid NY State driver license", "session_id": "doc2dial_1876"}
{"topic_shift": true, "utterance": "What proof of supervise driving practice do I need to bring with me to the driver test", "session_id": "doc2dial_1876"}
{"topic_shift": false, "utterance": "You must present a Certificate of Supervised Driving MV-262 to the license examiner. This Certificate is completed by your parent of guardian which certifies that you have the required amount of supervised driving practice", "session_id": "doc2dial_1876"}
{"topic_shift": false, "utterance": "I want to renew my non-driver ID card, please, help me with info about it.", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "You can renew 1 year before and up to 2 years after your non-driver ID expires.", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "Can I renew my non-driver ID card if it expired 3 years ago?", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "No, just 1 year before and up to 2 years after your non - driver ID expires.", "session_id": "doc2dial_1862"}
{"topic_shift": true, "utterance": "I am going out of the country for a while and would like information regarding the renewal of my non-driver ID, can you help me with this, please?", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "Before your trip I recommend that you go through a DMV office and get an Enhanced or REAL ID , and avoid a second office visit later.", "session_id": "doc2dial_1862"}
{"topic_shift": true, "utterance": "Do I need to know something important before going to a DMV office?", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "You must bring an original copy of proof of your eligibility to get a reduced fee.", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "What is my fee if I receive Supplemental Security Income SSI and I am 60 years old?", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "If you are 60 years old,, your fee is $ 6.50.", "session_id": "doc2dial_1862"}
{"topic_shift": true, "utterance": "I am somewhat busy and prefer to renew my Standard by mail. There is a problem with that?", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "If you renew by mail, your new ID will show: \"NOT FOR FEDERAL PURPOSES\".", "session_id": "doc2dial_1862"}
{"topic_shift": false, "utterance": "hello I need information about the issue of driver's licenses and Drivers from other countries", "session_id": "doc2dial_3913"}
{"topic_shift": true, "utterance": "Are you a resident of New York State?", "session_id": "doc2dial_3913"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3913"}
{"topic_shift": true, "utterance": "Have you applied for a New York driver's license, permit, or non-driver ID card?", "session_id": "doc2dial_3913"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3913"}
{"topic_shift": true, "utterance": "Are you not a citizen of the state?", "session_id": "doc2dial_3913"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3913"}
{"topic_shift": true, "utterance": "Do you want to renew your license?", "session_id": "doc2dial_3913"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3913"}
{"topic_shift": false, "utterance": "As long as the DMV's temporary visitor status on file has not expired, you can renew your license online, by mail, or in an office.", "session_id": "doc2dial_3913"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3913"}
{"topic_shift": false, "utterance": "Hi, I need to add my son to my disability.", "session_id": "doc2dial_1692"}
{"topic_shift": true, "utterance": "I can help you with that.", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "What if I have a claim?", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "You can file online.", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "What else is required to enroll my son?", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "What was your disability rating when he was born?", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "It was over the required 30%.", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "Have you already filed for disability?", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "I started the process.", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "Did you submit the required paperwork to file your claim?", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "I submitted most, but not all of the paperwork.", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "In that case, we may not be able to fully compensate you.", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "Is there anything I can do to change that?", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "Well, you can start by submitting the Statement of Dependency of Parent VA Form- 219-509.", "session_id": "doc2dial_1692"}
{"topic_shift": false, "utterance": "I have been informed that I can no longer receive any federal student aid, is there anything I can do?", "session_id": "doc2dial_3085"}
{"topic_shift": false, "utterance": "Yes, there are some things that you can do to get back your eligibility and I can go through these with you now", "session_id": "doc2dial_3085"}
{"topic_shift": true, "utterance": "Am I eligible to get further financial aid if I have a drug conviction?", "session_id": "doc2dial_3085"}
{"topic_shift": false, "utterance": "Have you been informed that you are no longer eligible for federal student aid because of a drug conviction?", "session_id": "doc2dial_3085"}
{"topic_shift": false, "utterance": "No, I am not currently in this situation", "session_id": "doc2dial_3085"}
{"topic_shift": true, "utterance": "Who do I consult if I have questions surrounding the repayment of federal student aid or if I want to receive further aid?", "session_id": "doc2dial_3085"}
{"topic_shift": false, "utterance": "Your first port of call will be the financial aid office at your school, the staff there will be able to help you", "session_id": "doc2dial_3085"}
{"topic_shift": true, "utterance": "Am I eligible for federal student aid if I am incarcerated?", "session_id": "doc2dial_3085"}
{"topic_shift": false, "utterance": "Incarceration affects your eligibility for federal student aid in a number of different ways", "session_id": "doc2dial_3085"}
{"topic_shift": false, "utterance": "What happens if I am ineligible for a particular type of student aid due to my incarceration?", "session_id": "doc2dial_3085"}
{"topic_shift": false, "utterance": "You will have to wait to be released from prison before you can get that aid", "session_id": "doc2dial_3085"}
{"topic_shift": false, "utterance": "can you give me details of How we determine combined VA disability ratings", "session_id": "doc2dial_923"}
{"topic_shift": true, "utterance": "you have more than one disability", "session_id": "doc2dial_923"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_923"}
{"topic_shift": true, "utterance": "How we use the combined ratings table", "session_id": "doc2dial_923"}
{"topic_shift": false, "utterance": "we look for your highest rating in the left column of the combined ratings table , and the next highest rating in the top row of the combined ratings table", "session_id": "doc2dial_923"}
{"topic_shift": true, "utterance": "how to get the grades?", "session_id": "doc2dial_923"}
{"topic_shift": false, "utterance": "YouTube Compensation 101", "session_id": "doc2dial_923"}
{"topic_shift": false, "utterance": "What is disability compensation ?", "session_id": "doc2dial_923"}
{"topic_shift": false, "utterance": "YouTube Compensation 101", "session_id": "doc2dial_923"}
{"topic_shift": true, "utterance": "give me an example", "session_id": "doc2dial_923"}
{"topic_shift": false, "utterance": "If you had 2 disabilities rated as 50 % disabling and 30 % disabling ,  we d rank them in this order : 50 % , then 30 % .", "session_id": "doc2dial_923"}
{"topic_shift": false, "utterance": "I have some questions about accepting financial aid.", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "Of course. First, accept the financial aid funds you don't have to pay back.", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "Has your school financial aid office sent you an aid offer?", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "No, they didn't.", "session_id": "doc2dial_3091"}
{"topic_shift": true, "utterance": "So which form of aid is the best to accept?", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "Free money first e.g., scholarships, grants, it depends on the situation.", "session_id": "doc2dial_3091"}
{"topic_shift": true, "utterance": "Should I remember something?", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "Yes, always remember.", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "What if I must accept loans?", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "In that case you should accept the ones with the most favorable terms and conditions. That means choosing the federal student loans offered to you.", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "What if I don't accept the full amount  of the loan I'm eligible for?", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "Then you can simply increase the amount later.", "session_id": "doc2dial_3091"}
{"topic_shift": false, "utterance": "Hi, Can you tell me who is eligible for health care benefits?", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "Are you the spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member?", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "As a spouse, surviving spouse, dependent child or family caregiver of a Veteran or service member you may qualify for health care benefits. In certain cases you may also qualify for health care benefits due to a disability related to your Veteran's service.", "session_id": "doc2dial_937"}
{"topic_shift": true, "utterance": "Would I also qualify under the Program of Comprehensive Assistance for a Family Caregiver?", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "Yes, if you are a family member caring for a Veteran with disabilities who was injured in the line of duty on or after September 11, 2001 you may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers.", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "I fall into that category, how do I apply for these benefits?", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "Contact the VA and they will give you further information about applying for these benefits.", "session_id": "doc2dial_937"}
{"topic_shift": true, "utterance": "Are pharmacy expenses covered by any VA program?", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "Yes, if you qualify, you can get prescription benefits through your local pharmacy or through our Meds by Mail program.", "session_id": "doc2dial_937"}
{"topic_shift": true, "utterance": "Can you tell me what the TRICARE program is?", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "TRICARE provides comprehensive health coverage. You may qualify for the TRICARE program if you are the family member of an active duty, retired, or deceased service member, National Guard Soldier, Reservist, or Medal of Honor recipient.", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "I am the family member of a retired service member.", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "In that case you may qualify for the TRICARE program.", "session_id": "doc2dial_937"}
{"topic_shift": false, "utterance": "Cu\u00e1ndo debo agregar un dependiente a mis beneficios de VA?", "session_id": "doc2dial_1686"}
{"topic_shift": true, "utterance": "This will depend on where you are in the disability compensation application process.", "session_id": "doc2dial_1686"}
{"topic_shift": true, "utterance": "If I receive a combined disability rating of at least 30%, I will be eligible for additional compensation for my dependent.", "session_id": "doc2dial_1686"}
{"topic_shift": false, "utterance": "if exceeding 30% we will automatically consider your eligibility for additional compensation for your dependent.", "session_id": "doc2dial_1686"}
{"topic_shift": true, "utterance": "What are the requirements for refunds?", "session_id": "doc2dial_1686"}
{"topic_shift": false, "utterance": "Had you already received a combined disability rating of at least 30% at the time of marriage, birth, or adoption?", "session_id": "doc2dial_1686"}
{"topic_shift": false, "utterance": "no, I have not received a combined disability rating of at least 30% at the time of marriage, birth, or adoption", "session_id": "doc2dial_1686"}
{"topic_shift": false, "utterance": "Based on your response, I inform you that we cannot reimburse you for the date of your marriage or the birth or adoption of your child.", "session_id": "doc2dial_1686"}
{"topic_shift": true, "utterance": "Am I eligible for additional VA disability compensation for my dependents?", "session_id": "doc2dial_1686"}
{"topic_shift": false, "utterance": "whether you may be eligible for additional disability compensation for a spouse, child and / or parent", "session_id": "doc2dial_1686"}
{"topic_shift": true, "utterance": "how to add a dependent to your compensation if you can't or don't want to file an application online?", "session_id": "doc2dial_1686"}
{"topic_shift": false, "utterance": "You can file a claim for additional disability compensation by mail or fax using the following forms", "session_id": "doc2dial_1686"}
{"topic_shift": false, "utterance": "Yes maybe you can help me with the forms for benefit planning?", "session_id": "doc2dial_5"}
{"topic_shift": false, "utterance": "Are you interested in planning for the future?", "session_id": "doc2dial_5"}
{"topic_shift": false, "utterance": "Yes I would like to prepare in the eventuality that I die.", "session_id": "doc2dial_5"}
{"topic_shift": false, "utterance": "If you have earned enough Social Security credits through your work, Social Security can help your family financially.", "session_id": "doc2dial_5"}
{"topic_shift": true, "utterance": "Would my partner benefit from this?", "session_id": "doc2dial_5"}
{"topic_shift": false, "utterance": "Yes if they have not remarried in the interim and if they take care of your child who is under age 16 or disabled and receives benefits on your record.", "session_id": "doc2dial_5"}
{"topic_shift": true, "utterance": "What if my spouse and I are divorced?", "session_id": "doc2dial_5"}
{"topic_shift": false, "utterance": "Are you divorced from them?", "session_id": "doc2dial_5"}
{"topic_shift": false, "utterance": "No we are merely separated.", "session_id": "doc2dial_5"}
{"topic_shift": true, "utterance": "How much is enough credits from work?", "session_id": "doc2dial_5"}
{"topic_shift": false, "utterance": "They can get benefits if you have credit for 12 to 18 months of work 6 credits in the three years just before your demise.", "session_id": "doc2dial_5"}
{"topic_shift": false, "utterance": "Hello, can you inform me if I am eligible for the cancellation of a student loan through a false certification?", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "It is important to search for information regarding the approval of the false certification to see if you qualify.", "session_id": "doc2dial_4098"}
{"topic_shift": true, "utterance": "Can you expand that information more please?", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "You can visit the US Department of Education to request more information on the subject.", "session_id": "doc2dial_4098"}
{"topic_shift": true, "utterance": "What is the loan download?", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "It is important that you complete the application.", "session_id": "doc2dial_4098"}
{"topic_shift": true, "utterance": "At what level can the PLUS loan be paid?", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "It is noteworthy that the school falsely certified the student's ability.", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "Can you expand that information more?", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "Of course...", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "Can I search for information in other instances?", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "Sure, find information with your business manager.", "session_id": "doc2dial_4098"}
{"topic_shift": false, "utterance": "I was wondering what happens if I can't pay my student loan and I'd appreciate some answers.", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "Of course. Loans must be repaid.", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "Yes, but what if I have missed a payment or are having trouble making payments?", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "Then you should immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "What should I do next then? I'm using William D. Ford Federal Direct Loan Program.", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "In that case, contact your loan servicer.", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "What if I don't know who my loan servicer is?", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "Then you'll have to call the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.", "session_id": "doc2dial_4073"}
{"topic_shift": true, "utterance": "I'll give that number a call later. So, what if my loan was mistakenly put in default?", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "Do you believe your loan has been placed in default by mistake?", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "Yes, pretty much.", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "Then we have a solution for you to correct the error on our website.", "session_id": "doc2dial_4073"}
{"topic_shift": false, "utterance": "I received a suspension order for an unsatisfied judgment related to a motor vehicle accident, collision or crash. What do I need to do?", "session_id": "doc2dial_2402"}
{"topic_shift": false, "utterance": "want to remove a suspension related to an unsatisfied bug?", "session_id": "doc2dial_2402"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2402"}
{"topic_shift": false, "utterance": "you must first solve the judgment", "session_id": "doc2dial_2402"}
{"topic_shift": true, "utterance": "Will the DMV suspend the driver license and all of the registrations of a person who has an unsatisfied judgment against them?", "session_id": "doc2dial_2402"}
{"topic_shift": false, "utterance": "Yes.The DMV will suspend the license and registrations if the person fails to pay or satisfy a judgment of more than $ 1,000 and the judgment is related to a motor vehicle accident , collision or crash which causes property damage , bodily injury or death", "session_id": "doc2dial_2402"}
{"topic_shift": true, "utterance": "How do I get an unsatisfied judgment against another motorist?", "session_id": "doc2dial_2402"}
{"topic_shift": false, "utterance": "you have an unsatisfied judgment against a motorist as a result of a car accident, collision or crash", "session_id": "doc2dial_2402"}
{"topic_shift": false, "utterance": "To get an unsatisfied judgment against a motorist as a result of a motor vehicle accident , collision or crash", "session_id": "doc2dial_2402"}
{"topic_shift": true, "utterance": "If I don't know which court to contact", "session_id": "doc2dial_2402"}
{"topic_shift": false, "utterance": "you can call the NY State DMV Insurance Services Bureau. See Contact us", "session_id": "doc2dial_2402"}
{"topic_shift": false, "utterance": "can you give me details of Computerized Vehicle Inspection System", "session_id": "doc2dial_2364"}
{"topic_shift": true, "utterance": "Only stations that inspect group 1a vehicles are required to have a CVIS . Opus Inspection is the current vendor providing the equipment to New York State inspection stations .", "session_id": "doc2dial_2364"}
{"topic_shift": false, "utterance": "Do you want to sign the station agreement and request equipment?", "session_id": "doc2dial_2364"}
{"topic_shift": false, "utterance": "To sign the station agreement and order equipment visit www.nyvip.org  For additional information Opus Inspection can be reached at 866 623 - 8378 .", "session_id": "doc2dial_2364"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2364"}
{"topic_shift": false, "utterance": "Inspection", "session_id": "doc2dial_2364"}
{"topic_shift": true, "utterance": "can you give me details of Official inspection station sign", "session_id": "doc2dial_2364"}
{"topic_shift": false, "utterance": "DMV does not provide official inspection station signs . You may purchase these signs from various sign shops and automotive supply stores . Your sign requirements will differ based on the types of vehicles you will be inspecting .", "session_id": "doc2dial_2364"}
{"topic_shift": true, "utterance": "How is the process by mail?", "session_id": "doc2dial_2364"}
{"topic_shift": false, "utterance": "Send your completed application , a copy of your Sales Tax Certificate of Authority and all fees to", "session_id": "doc2dial_2364"}
{"topic_shift": true, "utterance": "AFI who will examine?", "session_id": "doc2dial_2364"}
{"topic_shift": false, "utterance": "In addition to the items listed above , the AFI will be examine your location for these characteristicss a mailbox at the business address dedicated to your business only mailboxes shared with other businesses or entities are not acceptable", "session_id": "doc2dial_2364"}
{"topic_shift": false, "utterance": "hi i would like to know if it is possible to decide when to start retirement benefits", "session_id": "doc2dial_704"}
{"topic_shift": true, "utterance": "Of course Choosing when to start receiving retirement benefits is a personal decision.", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "do you want to retire?", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "You will receive the full amount of your benefits. We will reduce your benefit amount if you retire before you reach full retirement age.", "session_id": "doc2dial_704"}
{"topic_shift": true, "utterance": "What if the person was born in 1960 or later?", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "For anyone born in 1960 or later, full retirement benefits are paid at age 67.", "session_id": "doc2dial_704"}
{"topic_shift": true, "utterance": "How do I know how much benefit I will receive?", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "The Retirement Calculator within my Social Security allows you to obtain personalized retirement benefit estimates based on your actual earnings.", "session_id": "doc2dial_704"}
{"topic_shift": true, "utterance": "What are specific types of earnings?", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "are you in the american worker group?", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "in that case there are some types of income that have additional rules.", "session_id": "doc2dial_704"}
{"topic_shift": false, "utterance": "hello I need information about Driver's License, Permit or Non-Driver Identification", "session_id": "doc2dial_2370"}
{"topic_shift": true, "utterance": "You must visit your local DMV office and bring proof of the change.", "session_id": "doc2dial_2370"}
{"topic_shift": true, "utterance": "How do I change gender?", "session_id": "doc2dial_2370"}
{"topic_shift": false, "utterance": "Did you have a gender change or are you transgender?", "session_id": "doc2dial_2370"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2370"}
{"topic_shift": true, "utterance": "what if it's not time to renew?", "session_id": "doc2dial_2370"}
{"topic_shift": false, "utterance": "Take to a DMV office     a completed Permit Application, Driver's License or Driverless Identification Card PDF MV-44", "session_id": "doc2dial_2370"}
{"topic_shift": true, "utterance": "and to change name?", "session_id": "doc2dial_2370"}
{"topic_shift": false, "utterance": "do you want to update your legal name?", "session_id": "doc2dial_2370"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2370"}
{"topic_shift": false, "utterance": "To update your legal name, please bring these items to your local DMV office", "session_id": "doc2dial_2370"}
{"topic_shift": false, "utterance": "Hello! How can I receive Social Security Direct Deposit benefits?", "session_id": "doc2dial_710"}
{"topic_shift": false, "utterance": "Do you have a bank account?", "session_id": "doc2dial_710"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_710"}
{"topic_shift": true, "utterance": "What should I do if I am not receiving benefits?", "session_id": "doc2dial_710"}
{"topic_shift": false, "utterance": "are you planning to apply?", "session_id": "doc2dial_710"}
{"topic_shift": false, "utterance": "Yes, I want to apply.", "session_id": "doc2dial_710"}
{"topic_shift": false, "utterance": "So, You tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "session_id": "doc2dial_710"}
{"topic_shift": true, "utterance": "How can I sign up for Direct Deposit?", "session_id": "doc2dial_710"}
{"topic_shift": false, "utterance": "You can sign up starting or changing Direct Deposit online Social Security benefits only.", "session_id": "doc2dial_710"}
{"topic_shift": true, "utterance": "Should I have a bank account?", "session_id": "doc2dial_710"}
{"topic_shift": false, "utterance": "Yes, when you apply for benefits, you must have your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_710"}
{"topic_shift": false, "utterance": "Eligibility for VA Vocational Rehab and Employment", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members .", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "no I don't have disability that was caused or made worse by your active", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "ok i am wait", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members", "session_id": "doc2dial_1679"}
{"topic_shift": true, "utterance": "If I m a Veteran, am I eligible for Vocational Rehab and Employment?", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "You may be eligible for VR&E benefits and services if you re a Veteran", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "If I m a Veteran, am I eligible for Vocational Rehab and Employment?", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "Didn t receive a dishonorable discharge", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "I received a dishonorable discharge.. I am not eligible?", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1679"}
{"topic_shift": false, "utterance": "Hello i would like to get information about Student Loan Delinquency and Default", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "of course it is important that the loans are repaid", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "Have you missed a payment or are you having trouble making payments?", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "And how can I get more details about the Federal Perkins Loan Program?", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "Contact the school where you received the loan for more details.", "session_id": "doc2dial_4067"}
{"topic_shift": true, "utterance": "and could you help me to have more understanding of the default", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "is your loan still delinquent?", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "the loan may be in default. The point at which a loan is considered past due varies depending on the type of loan you received.", "session_id": "doc2dial_4067"}
{"topic_shift": true, "utterance": "ok what if i have more questions?", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "Find out which loans qualify and get additional information about the 0% interest period, administrative tolerance and other student loan flexibilities due to the COVID-19 national emergency.", "session_id": "doc2dial_4067"}
{"topic_shift": false, "utterance": "I need to know if I can get information on exposure to hazardous chemicals and materials.", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "I can help you Find out if you can get disability compensation monthly payments and other benefits for illnesses or other conditions , like the ones listed below . These are illnesses and conditions we believe may be caused by contact with harmful chemicals or other hazardous materials while serving in the military", "session_id": "doc2dial_3708"}
{"topic_shift": true, "utterance": "Were you a volunteer involved in chemical and biological testing?", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "Were you involved in medical research  for the U.S. biological and chemical programs between 1942 and 1975 ?", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "Yes 1973", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "You can get medical care through the U.S. Army if you volunteered for this research and have an injury or illness directly caused by your participation .", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "How do I get help?", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "Visit the U.S. Army web page ,or Call 800 - 984 - 8523", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "What about agent orange exposure?", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "If you served in the Republic of Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs you may have had contact with Agent Orange , an herbicide used to clear plants and trees during the war", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "Does the contaminated drinking water at Camp Lejeune qualify?", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "If you served at Camp Lejeune or MCAS New River between August 1953 and December 1987 , you may be at risk for certain illnesses believed to be caused by contaminants found in the drinking water during that time .", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "What about asbestos exposure?", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "If you worked in certain military jobs , you may have had contact with asbestos toxic fibers once used in many buildings and products .", "session_id": "doc2dial_3708"}
{"topic_shift": false, "utterance": "Hey there. I'm about to d a important business trip out the state, but I still need to register a car, what can I do about it?", "session_id": "doc2dial_2416"}
{"topic_shift": true, "utterance": "Are you interested into register a vehicle while you are outside of the New York State?", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "I won't like to do it, from outside, but I can't avoid it, so yes.", "session_id": "doc2dial_2416"}
{"topic_shift": true, "utterance": "o.k., no problem. This process can take a while, do you know the times?", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "Not really, that's part of the information that I'm looking for.", "session_id": "doc2dial_2416"}
{"topic_shift": true, "utterance": "Are you familiar with the use of the express mail?", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "Not too much, but If I have to, I can use it.", "session_id": "doc2dial_2416"}
{"topic_shift": true, "utterance": "Do you want to get your registration send to a new address different from the one on your registration document?", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "Yes, I would like to.", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "alright. You'll need to include a separate note with your vehicle registration and clearly print the alternative address.", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "Do you have any doubt?", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "Yes, I still have some.", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "If you do that, the dmv will print the alternative address on your registration document.", "session_id": "doc2dial_2416"}
{"topic_shift": false, "utterance": "Hello, thanks in advance for the help. I'm looking for information about possible help for veterans affected by Agent Orange. Could you help me on that, please?", "session_id": "doc2dial_1137"}
{"topic_shift": true, "utterance": "Sure, no problem. There are benefits for those who were in contact with Agent Orange. May i ask if you already schedule an exam?", "session_id": "doc2dial_1137"}
{"topic_shift": false, "utterance": "Yeah, i did that with time.", "session_id": "doc2dial_1137"}
{"topic_shift": false, "utterance": "Great: Then you only have to contact your local VA environmental health coordinator. In case you qualify, you won't have to pay anything, because it's free for qualified veterans.", "session_id": "doc2dial_1137"}
{"topic_shift": true, "utterance": "That's very nice. Tell me something, do i need something else before the exam?", "session_id": "doc2dial_1137"}
{"topic_shift": false, "utterance": "Well, you should know that this exam is not a VA claim exam intended for compensations. Besides, it doesn't count in order to get other VA benefits.", "session_id": "doc2dial_1137"}
{"topic_shift": true, "utterance": "Oh, i see. Then, just to be sure, I won't pay anything for this exam, right?", "session_id": "doc2dial_1137"}
{"topic_shift": false, "utterance": "That's correct. I has no cost at all for those veterans who qualified.", "session_id": "doc2dial_1137"}
{"topic_shift": true, "utterance": "What service requirement do i need to get an Agent Orange Registry health exam?", "session_id": "doc2dial_1137"}
{"topic_shift": false, "utterance": "Well, certainly you need to meet some criteria for that exam, like having served on certain conflicts.", "session_id": "doc2dial_1137"}
{"topic_shift": true, "utterance": "O.k, and how can i get more information?", "session_id": "doc2dial_1137"}
{"topic_shift": false, "utterance": "You can refer to a collection of documents to know even more about the exam.", "session_id": "doc2dial_1137"}
{"topic_shift": false, "utterance": "Hello there. I hope you're doing well. I came here to learn more about women's health services for female veterans.", "session_id": "doc2dial_3720"}
{"topic_shift": false, "utterance": "Of course. Are you a female veteran?", "session_id": "doc2dial_3720"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3720"}
{"topic_shift": false, "utterance": "In that case you're part of the fastest-growing group within our Veteran population. And we're dedicated to meeting your health care needs.", "session_id": "doc2dial_3720"}
{"topic_shift": true, "utterance": "Wonderful. I had a bad sexual experience. Do you provide help related to such traumas?", "session_id": "doc2dial_3720"}
{"topic_shift": false, "utterance": "Yes, we do. You can get help through VA. You don't need to have a service-connected disability rating, and you may be able to get MST-related care even if you don't qualify for other VA services. You also don't need to have reported the MST or have other proof that it happened.", "session_id": "doc2dial_3720"}
{"topic_shift": true, "utterance": "That's a start. Where can I find women's health services near my location?", "session_id": "doc2dial_3720"}
{"topic_shift": false, "utterance": "You can look for women's health services specific to your nearest VA medical center. Simply go to the website of the VA health care system that the medical center is part of.", "session_id": "doc2dial_3720"}
{"topic_shift": true, "utterance": "And where can I find more information?", "session_id": "doc2dial_3720"}
{"topic_shift": false, "utterance": "Our women's health website gives you the latest information about how we help women Veterans stay well and our Center for Women Veterans website tells you about health care and other benefits and programs for women Veterans.", "session_id": "doc2dial_3720"}
{"topic_shift": true, "utterance": "I'll check it out, thanks. How can I connect with my local program manager for female veterans?", "session_id": "doc2dial_3720"}
{"topic_shift": false, "utterance": "Contact your local medical center and ask for the Women Veterans Program Manager find a VA medical center near you, or call our Women Veterans Call Center at 855-829-6636, Monday through Friday.", "session_id": "doc2dial_3720"}
{"topic_shift": false, "utterance": "I need to get a hold of my driving record for a job", "session_id": "doc2dial_2358"}
{"topic_shift": true, "utterance": "Would you like to know more about a standard driving record?", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "no, I want my driving record..", "session_id": "doc2dial_2358"}
{"topic_shift": true, "utterance": "Would you like a Lifetime driving record and do you need more information about it?", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "no, just need the standard record for a new job", "session_id": "doc2dial_2358"}
{"topic_shift": true, "utterance": "Will you need to know more about a CDL driving record?", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "no, you're a chat bot right....I need my driving record for a job!!!", "session_id": "doc2dial_2358"}
{"topic_shift": true, "utterance": "Would you like to know more about getting your standard driving record online?", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "You can safe and print a PDF version of your Standard driving record through MyDMV. You will have 5 days after your order to download it and the fee is $7.", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "Would you like to create a MyDMV account?", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "yes, if I will need it", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "To create an account you will need your most recent New York State driver license , permit , or non-driver ID", "session_id": "doc2dial_2358"}
{"topic_shift": false, "utterance": "Hi there, I'm looking to get further information in relation to the Gainful Emplyment Downloadable Spreadsheet, can you help me with this?", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "The 2011 Gainful Employment Downloadable Spreadsheet gives information about different educational programs that are available which prepare students for gainful employment in a recognized occupation GE program. The US Department of Education calculates metrics for all the GE Programs each year", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "Have you consulted the most recent publication of the informational rates associated with the GE Program?", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "No, I have not had a chance to study this yet", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "What are the reasons involved in the 2011 Informational Rates not being intended to make any specific assumptions or determinations about specific GE Programs?", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "Because they are Informational Rates, no general or specific assumptions or determinations can be made for any specific GE Program, or even to make a projection about future years' rates", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "What was done by the Government after the publication of Information Rates for GE Programs in 2011?", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "The Department stated that the Median Title IV Loans amounts posted were reflected in the student debt information, but that this information did not include debt information for previous years. An updated spreadsheet was posted by the Department on October 25, 2012", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "What is the purpose of FY 2011 GE Informational Rates?", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "These are for informational purposes only. They do not state any regulatory requirements, or sanctions or any other adverse actions", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "Is there somewhere I can go on the website to get information on the GE Data?", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "You should visit the GE Information Page on the website", "session_id": "doc2dial_3046"}
{"topic_shift": false, "utterance": "Hello there, I have some questions about direct deposit when it comes to social security benefits.", "session_id": "doc2dial_738"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_738"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_738"}
{"topic_shift": true, "utterance": "Are you not receiving any benefits now then?", "session_id": "doc2dial_738"}
{"topic_shift": false, "utterance": "No, I mean, I am about to apply for benefits.", "session_id": "doc2dial_738"}
{"topic_shift": true, "utterance": "I've already found a bank that suits my needs and would use this account for my benefits.", "session_id": "doc2dial_738"}
{"topic_shift": false, "utterance": "Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.", "session_id": "doc2dial_738"}
{"topic_shift": false, "utterance": "Does this mean I can sign up for direct deposit there, too?", "session_id": "doc2dial_738"}
{"topic_shift": false, "utterance": "Yes, you can sign up by contacting your bank, credit union or savings and loan association, for example.", "session_id": "doc2dial_738"}
{"topic_shift": false, "utterance": "And what is this direct express card I've read about?", "session_id": "doc2dial_738"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.", "session_id": "doc2dial_738"}
{"topic_shift": false, "utterance": "I want to know how to check the status of my appeal online", "session_id": "doc2dial_1889"}
{"topic_shift": true, "utterance": "you the Appeals Board will acknowledge the receipt of your appeal form and fee by sending you a letter.", "session_id": "doc2dial_1889"}
{"topic_shift": true, "utterance": "What is the time limit to submit an additional argument?", "session_id": "doc2dial_1889"}
{"topic_shift": false, "utterance": "you have to submit the additional argument before 30 days has passed since the transcript you ordered has been sent to you.", "session_id": "doc2dial_1889"}
{"topic_shift": true, "utterance": "What's next after ordering a transcription for my appeal?", "session_id": "doc2dial_1889"}
{"topic_shift": false, "utterance": "You have to mail the additional arguments to the Appeals Board before 30 days have passed since the transcript you ordered was sent to you.", "session_id": "doc2dial_1889"}
{"topic_shift": false, "utterance": "What service can I use to check my appeal status?", "session_id": "doc2dial_1889"}
{"topic_shift": false, "utterance": "You can use the TVB Traffic Ticket Appeal service to check the status of your appeal.", "session_id": "doc2dial_1889"}
{"topic_shift": true, "utterance": "What if I don't want to file the appeal online?", "session_id": "doc2dial_1889"}
{"topic_shift": false, "utterance": "Then you can use the Traffic Violations Bureau Appeal AA-33", "session_id": "doc2dial_1889"}
{"topic_shift": false, "utterance": "Can you tell me more about educational assistance for survivors?", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Yes, you can learn about the Survivors and Dependents Educational Assistance DEA program.", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Are you the child or spouse of a Veteran or service member who has died, is captured or missing, or has disabilities?", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Yes, I'm the wife.", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35.", "session_id": "doc2dial_1651"}
{"topic_shift": true, "utterance": "What if my husband had died on active duty? He barely made it.", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Then your benefits would end 20 years from the date of death. You would be able to get DIC payments from us and to use DEA benefits.", "session_id": "doc2dial_1651"}
{"topic_shift": true, "utterance": "*doesn't make sense*", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "*doesn't make sense*", "session_id": "doc2dial_1651"}
{"topic_shift": true, "utterance": "Can you tell me if I qualify for education benefits through DEA?", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Yes, I think so. I should fulfill all the requirements.", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "In that case you may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Do you meet one of the requirements?", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Yes, like I mentioned before.", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Is the Veteran permanently and totally disabled due to a service-connected disability?", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Yes, he is.", "session_id": "doc2dial_1651"}
{"topic_shift": true, "utterance": "Could his son also get benefits?", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "Yes. He can get benefits if he is between the ages of 18 and 26, except in certain cases. He may be married or unmarried.", "session_id": "doc2dial_1651"}
{"topic_shift": false, "utterance": "I need help with survivor benefits", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "We can help you learn about the Survivors and Dependents Educational Assistance DEA program", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "Are you the child or spouse  of a Veteran or service member who has died , is captured or missing , or has disabilities?", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "I am the wife of a veteran", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "Then you may be able to get help paying for school or job training through the DEA program also called Chapter 35. We can find out if you are eligible for this benefit", "session_id": "doc2dial_1645"}
{"topic_shift": true, "utterance": "what do I need to be eligible?", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "Both you and your husband must meet certain eligibility requirements .", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "ok, so how do I know if I am eligible?", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "Would you like me to ask you some questions to see if both you and your husband meet certain eligibility requirements?", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "so what has to be the scenario for me to be eligible?", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "We can find out. First, is your husband permanently and totally disabled due to a service-connected disability?", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "yes he is", "session_id": "doc2dial_1645"}
{"topic_shift": true, "utterance": "can I also ask what kind of benefits are available for school or training courses?", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "You can get a monthly payment to help you cover the cost of college or graduate degree programs, or to cover the cost of career-training certificate courses.", "session_id": "doc2dial_1645"}
{"topic_shift": false, "utterance": "Hi, I need to make an inquiry to the third party services program please", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "Third-party services program, such as modified HEA, allows higher education institutions to outsource any aspect of the institution's participation in federal student aid programs", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "Institutions must be eligible for this purpose", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "What requirements must institutions meet to apply for the program?", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "These requirements are essential to receive federal student aid.", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "requirements for federal student aid", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "o It all depends on modified HEA ?", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "The amended HEA aims to allow higher education institutions to outsource any aspect of the institution's participation in federal student aid programs.", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "What is the initial fund for this type of program?", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "It all depends on the US Department of Education.", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "How does the US Department of Education relate to program plans?", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "And how is it related to the institution?", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "It is related to its external administrator and / or its contractors whose responsibility is jointly with the institution.", "session_id": "doc2dial_3052"}
{"topic_shift": false, "utterance": "can you give me details of VA disability compensation for PTSD", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster.Most people have some stress reactions after trauma.\u00a0 But if the reactions don't go away over time or interrupt your life", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "if that's our case Post traumatic stress occurred after going through a traumatic event", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "But if the reactions don't go away over time or interrupt your life", "session_id": "doc2dial_3734"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event, the stressor or your experience with the stressor is related to the symptoms of PTSD, and you meet all the requirements", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "which are the requirements?", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "Did the stressor occur during your service?", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "Can't you function as well as before because of its symptoms?", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "I'm sorry you don't meet all the requirements", "session_id": "doc2dial_3734"}
{"topic_shift": true, "utterance": "How do I talk to someone now?", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "call TTY: s [20] 800-799-4889.", "session_id": "doc2dial_3734"}
{"topic_shift": false, "utterance": "Hi, I want to chat about VA pension benefits.", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "Ok, let me tell you a bit about them. VA pension benefits are available to some wartime Veterans and their survivors.", "session_id": "doc2dial_1123"}
{"topic_shift": true, "utterance": "Do you want to discuss eligibility?", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "Yes, I want to know if I am eligible.", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "Great! We can chat about pension benefits, how to manage them, and getting more information and resources.", "session_id": "doc2dial_1123"}
{"topic_shift": true, "utterance": "All that will be useful, we can talk about eligibility for benefits too?", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "Yes we can.", "session_id": "doc2dial_1123"}
{"topic_shift": true, "utterance": "Ok, but before we do, how do I get updates on Veterans Benefits?", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "The easiest way is to get them through email.", "session_id": "doc2dial_1123"}
{"topic_shift": true, "utterance": "Email is ok. I have some hearing loss, can I call and use TTY?", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "Of course. Call using TTY or 711.", "session_id": "doc2dial_1123"}
{"topic_shift": true, "utterance": "Can we talk about eligibility?", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "How do I get VA pension benefits?", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "We can discuss if you qualify.", "session_id": "doc2dial_1123"}
{"topic_shift": false, "utterance": "I'm moving out of New York and I don't know what to do with my plates", "session_id": "doc2dial_3873"}
{"topic_shift": false, "utterance": "Do you want  to register your vehicle in another state?", "session_id": "doc2dial_3873"}
{"topic_shift": false, "utterance": "No, I don't want that", "session_id": "doc2dial_3873"}
{"topic_shift": true, "utterance": "Is out-of-state insurance valid for a vehicle registered in New York?", "session_id": "doc2dial_3873"}
{"topic_shift": false, "utterance": "Not at all.", "session_id": "doc2dial_3873"}
{"topic_shift": true, "utterance": "What can I do after receiving a letter from the DMV about a lapse of insurance on my vehicle?", "session_id": "doc2dial_3873"}
{"topic_shift": false, "utterance": "You must send us a copy of your out of state registration in your name along with a copy of your out of state insurance", "session_id": "doc2dial_3873"}
{"topic_shift": true, "utterance": "What if i What happens if I register my vehicle in another state and deliver the New York license plates to the New York DMV?", "session_id": "doc2dial_3873"}
{"topic_shift": false, "utterance": "In that case, you can get insurance in the other state. Your insurance must meet the requirements of the state where your vehicle is registered", "session_id": "doc2dial_3873"}
{"topic_shift": true, "utterance": "What data should the proof have?", "session_id": "doc2dial_3873"}
{"topic_shift": false, "utterance": "All proof must include the name and address of the registrant and the year, make and vehicle identification number VIN of the vehicle. We will apply your proof to the New York registry to reduce or delete a lapse of insurance coverage reported by your insurance company.", "session_id": "doc2dial_3873"}
{"topic_shift": false, "utterance": "Hi, I'd like to know how can I get a motorcycle license?", "session_id": "doc2dial_1902"}
{"topic_shift": true, "utterance": "I mean, I already have ONE, but it's an out-of-state license,  I came here last week and since I'm here in New York I want to change my out-of-state license for a New York license, is that possible?", "session_id": "doc2dial_1902"}
{"topic_shift": false, "utterance": "Do you want to become a resident of New York, or are you going to spend just a few days here?", "session_id": "doc2dial_1902"}
{"topic_shift": false, "utterance": "No, I don't want to become a resident of New York state.", "session_id": "doc2dial_1902"}
{"topic_shift": true, "utterance": "I just wan't to know whether or not that is possible, since I don't want to go through the whole motorcycle road test again. I read something about a course, but that's basically like doing the whole test again.", "session_id": "doc2dial_1902"}
{"topic_shift": false, "utterance": "Don't worry. If you have a valid motorcycle license issued by another state where you are resident, you can drive motorycles in New York without any problem. But if you are into getting a New York license, visit the New York State Motorcycle Safety Program website, or call toll - free at 1 - 800 - 446 - 9227.You can get extra information on how to get a New York license without going to the whole process of a road test", "session_id": "doc2dial_1902"}
{"topic_shift": true, "utterance": "So is it really ok to drive here with an out of state license?", "session_id": "doc2dial_1902"}
{"topic_shift": false, "utterance": "How can I know if I have a valid license?", "session_id": "doc2dial_1902"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_1902"}
{"topic_shift": true, "utterance": "Btw, I know that here in New York the safety guideliness are a bit different from texas. Where can I learn more about motorcycle safety?", "session_id": "doc2dial_1902"}
{"topic_shift": false, "utterance": "Motorcycle safety information is available from the New York State Governor's Traffic Safety Committee.", "session_id": "doc2dial_1902"}
{"topic_shift": false, "utterance": "Hello, I'm looking to replace my license, but needed to know if i need to do an eye exam for that?", "session_id": "doc2dial_1916"}
{"topic_shift": true, "utterance": "No, there's no necessity for an eye exam for you in order to replace your document.", "session_id": "doc2dial_1916"}
{"topic_shift": true, "utterance": "Ok, thanks, Now. i'm a army veteran, this condition has anything to do with my license? It is applicable to it?", "session_id": "doc2dial_1916"}
{"topic_shift": false, "utterance": "I mean, i'm honorably discharged and wanted to know if there is any benefit from that with my license.", "session_id": "doc2dial_1916"}
{"topic_shift": false, "utterance": "Sure, no problem. If you have your U.S military veteran condition already established,  then you can have the word \"veteran\" printed on your NYS driver license or non-driver ID card.", "session_id": "doc2dial_1916"}
{"topic_shift": true, "utterance": "That would be great. Something else, it's allowed for me to request my license delivered to an alternate address?", "session_id": "doc2dial_1916"}
{"topic_shift": false, "utterance": "Yes, you are allowed to request that. In that case, you need to include an additional note stating that request and print the alternate address you want your license delivered. Please be aware that you must'n write the alternate address on the form MV-44. That form should have is the address listed on both your photo document and DMV record.", "session_id": "doc2dial_1916"}
{"topic_shift": true, "utterance": "Right right. Better write that down. Another question. Where should i go if i need make any changes on my document's personal information?", "session_id": "doc2dial_1916"}
{"topic_shift": false, "utterance": "If that will be the case, you'll need to go to a DMV office, checking how to change your information before hand.", "session_id": "doc2dial_1916"}
{"topic_shift": true, "utterance": "Will do, thanks. I heard the other day something about license being enhanced or something. How do i know if my license is some of that?. Mine's says it was issued May 24, 2017.", "session_id": "doc2dial_1916"}
{"topic_shift": false, "utterance": "Well, in that case, you have a standard document. That applies for any document issued before October 30, 2017 and wasn't Enhanced already in that date.", "session_id": "doc2dial_1916"}
{"topic_shift": false, "utterance": "Hello, is there a way to Change from a Class D to a Class E license", "session_id": "doc2dial_3867"}
{"topic_shift": true, "utterance": "Hello. It is possible. Application for Standard Permit , Driver License for Non - Driver ID Card PDF [ 2 ] MV-44", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3867"}
{"topic_shift": true, "utterance": "Are you trying to change the class of the license?", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "I am, yes", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "ok great! if you want a REAL ID or Enhanced , complete this document guide to know what proofs of identity to bring to an office", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "do you want a standard license that will display not for federal purposes?", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "Yes that is fine", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "ok great!  bring your current NY State license as proof of identitys", "session_id": "doc2dial_3867"}
{"topic_shift": true, "utterance": "What if i do not have a New York drivers license?", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "Starting in October 2020 ] you will need an Enhanced or REAL ID to board a domestic flight unless you have a passport", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "Does it need to be enhanced?", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "If your license or permit was issued before October 30 , 2017 and is not Enhanced, then yes it does", "session_id": "doc2dial_3867"}
{"topic_shift": false, "utterance": "hi i need help about how to access and manage my VA benefits and healthcare", "session_id": "doc2dial_3697"}
{"topic_shift": true, "utterance": "want to know about health care?", "session_id": "doc2dial_3697"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3697"}
{"topic_shift": false, "utterance": "Fill and track your recipes Send a secure message to your healthcare team.   Schedule and view your appointments", "session_id": "doc2dial_3697"}
{"topic_shift": false, "utterance": "What should I do with appointments?", "session_id": "doc2dial_3697"}
{"topic_shift": false, "utterance": "Schedule and view your appointments", "session_id": "doc2dial_3697"}
{"topic_shift": true, "utterance": "Can you help me learn about the benefits for family members?", "session_id": "doc2dial_3697"}
{"topic_shift": false, "utterance": "Learn about the benefits for which you may qualify as a spouse, dependent or survivor. And find out what you're eligible for as a family member caring for a veteran with disabilities.", "session_id": "doc2dial_3697"}
{"topic_shift": true, "utterance": "and what records should i make?", "session_id": "doc2dial_3697"}
{"topic_shift": false, "utterance": "Request a printed veteran ID card, get your VA benefit letters and medical records, and learn how to request a discharge update", "session_id": "doc2dial_3697"}
{"topic_shift": true, "utterance": "and is there health care?", "session_id": "doc2dial_3697"}
{"topic_shift": false, "utterance": "If You Apply For VA Healthcare, Find Out How To Access Services And Manage Your Health And Benefits Online", "session_id": "doc2dial_3697"}
{"topic_shift": false, "utterance": "Hello. I want to know what can you tell me about any program of spam mails or anything similar.", "session_id": "doc2dial_2589"}
{"topic_shift": true, "utterance": "Have you received any kind of reminder or message?", "session_id": "doc2dial_2589"}
{"topic_shift": false, "utterance": "Not a message, but I received an email.", "session_id": "doc2dial_2589"}
{"topic_shift": true, "utterance": "Is this email you received from the new york state dmv about an enhancement to the electronic reminder program?", "session_id": "doc2dial_2589"}
{"topic_shift": false, "utterance": "Yes, that's correct. It looked odd to me. I don't know if it was real or not.", "session_id": "doc2dial_2589"}
{"topic_shift": false, "utterance": "Yes, it's a real message from us.", "session_id": "doc2dial_2589"}
{"topic_shift": false, "utterance": "Would you like to contact us because of this?", "session_id": "doc2dial_2589"}
{"topic_shift": false, "utterance": "Not exactly.", "session_id": "doc2dial_2589"}
{"topic_shift": true, "utterance": "But what can I do if I don't want to receive more messages?", "session_id": "doc2dial_2589"}
{"topic_shift": false, "utterance": "You just need to select the unsubscribe option on the subscription page and enter your id number and date of birth.", "session_id": "doc2dial_2589"}
{"topic_shift": true, "utterance": "Great. No matter if I'm a commercial driver, right?", "session_id": "doc2dial_2589"}
{"topic_shift": false, "utterance": "That's right. If you have a commercial driver license or a commercial learner permit, you can receive reminders from the new york state dmv.", "session_id": "doc2dial_2589"}
{"topic_shift": false, "utterance": "I need some information about VA Life Insurance, what resources and information is available to me?", "session_id": "doc2dial_1080"}
{"topic_shift": true, "utterance": "Do you know how much life insurance you need?", "session_id": "doc2dial_1080"}
{"topic_shift": false, "utterance": "No I am not sure how much insurance I need, that is why I am looking for more information?", "session_id": "doc2dial_1080"}
{"topic_shift": false, "utterance": "If you have a policy you can manage your police online.", "session_id": "doc2dial_1080"}
{"topic_shift": true, "utterance": "Are there any other VA benefits and services that I am not aware of?", "session_id": "doc2dial_1080"}
{"topic_shift": false, "utterance": "Yes there are other benefits that you might not be aware of. There are burial benefits and memorial items. You can get help planning a burial, order a headstone or other memorial items and apply for survivor and dependent benefits.", "session_id": "doc2dial_1080"}
{"topic_shift": true, "utterance": "What are the benefits of having VA life insurance?", "session_id": "doc2dial_1080"}
{"topic_shift": false, "utterance": "VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.", "session_id": "doc2dial_1080"}
{"topic_shift": true, "utterance": "What can I do if my request for a policy was denied?", "session_id": "doc2dial_1080"}
{"topic_shift": false, "utterance": "If you application for a policy was denied you can file a TSGLI appeal VA Form SGLV 8600A if you've received a denial letter for Traumatic Injury Protection Life Insurance benefits that instructs you to use this form. Remember you must file your appeal by the date provided in the letter.", "session_id": "doc2dial_1080"}
{"topic_shift": false, "utterance": "What about my beneficiaries, why do I have to keep updating this information?", "session_id": "doc2dial_1080"}
{"topic_shift": false, "utterance": "You should keep information about your beneficiaries up to date. This will make it easier for your family members to file a claim in their time of need.", "session_id": "doc2dial_1080"}
{"topic_shift": false, "utterance": "can you give me more information and resources on professional and labor assistance", "session_id": "doc2dial_857"}
{"topic_shift": true, "utterance": "Subsistence allowance ratesView the current subsistence allowance rates to find out the amount we 'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program", "session_id": "doc2dial_857"}
{"topic_shift": true, "utterance": "want to know Other VA benefits and services", "session_id": "doc2dial_857"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_857"}
{"topic_shift": false, "utterance": "GI Bill benefitsExplore options for using GI Bill benefits to help pay for school or training , and find out what benefits you can get", "session_id": "doc2dial_857"}
{"topic_shift": true, "utterance": "what are your networks", "session_id": "doc2dial_857"}
{"topic_shift": false, "utterance": "Veterans Benefits Administration FacebooksVeterans Benefits Administration InstagramsVeterans Benefits Administration Linkedin", "session_id": "doc2dial_857"}
{"topic_shift": true, "utterance": "If I'm a Veteran in crisis or you're worried about one", "session_id": "doc2dial_857"}
{"topic_shift": false, "utterance": "connect with our caring , qualified Veterans Crisis Line responders for confidential help . Many of them are Veterans themselves . This service is private , free , and available 24/7 .", "session_id": "doc2dial_857"}
{"topic_shift": true, "utterance": "if i need more help", "session_id": "doc2dial_857"}
{"topic_shift": false, "utterance": "Ask a question online", "session_id": "doc2dial_857"}
{"topic_shift": true, "utterance": "where can i find the support?", "session_id": "doc2dial_857"}
{"topic_shift": false, "utterance": "Call the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day , 7 days a week . You ll talk privately with a trained VA counselor for free", "session_id": "doc2dial_857"}
{"topic_shift": false, "utterance": "Hi! I Would like to know about decision reviews and appeals please.", "session_id": "doc2dial_843"}
{"topic_shift": true, "utterance": "Sure. Have you set your appeal on the calendar?", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "Yes, I have. But I would like some more information about it.", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "You need to know, you'll have a period of time of 1 year from the date of your review request unless you have a fiduciary or multiple party claim.", "session_id": "doc2dial_843"}
{"topic_shift": true, "utterance": "There is any special condition?", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "Yes, there are. You can add new and relevant information to your file, you can ask for a new look from a senior reviewer for a higher level review, also you can appeal to a veterans law judge for a board appeal.", "session_id": "doc2dial_843"}
{"topic_shift": true, "utterance": "Alright, that's good to know. But can you tell me more about the board appeal please?", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "Of course. You can request a board appeal after an initial claim, a supplemental claim or higher level review decision.", "session_id": "doc2dial_843"}
{"topic_shift": true, "utterance": "And there is a order about the decision review options?", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "Yes, you need to start by adding new information to your file, so it can be processed as a supplemental claim.", "session_id": "doc2dial_843"}
{"topic_shift": true, "utterance": "And what will happen after the board make a decision?", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "Once they make a decision, if you still disagree with the board, you can add new relevant information that could help your case.", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "OK. Then I could still have more chances to appeal.", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "That's right, you can take your case as a supplemental claim and you can appeal to a U.S. Court for Veterans Claims.", "session_id": "doc2dial_843"}
{"topic_shift": false, "utterance": "I need help with understanding my VA benefits.", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "Are you currently serving on active duty in the US unifomed services?", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "Yes, I currently serve in the National Guard.", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "Great. This may make you eligible for VA benefits during your service and after retirement.", "session_id": "doc2dial_1094"}
{"topic_shift": true, "utterance": "I'm worried about my ability to find employment after my service. Can I get help with finding a job?", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "Yes. Our VA Transition Assistance Program is designed to help you explore different career options and also teach you how to access the VA benefits you have earned.", "session_id": "doc2dial_1094"}
{"topic_shift": true, "utterance": "I suffer from PTSD. Am I eligible for any mental health assistance?", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "Have you been diagnosed with PTSD?", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "Are you also dealing with sleep and/or anger problems?", "session_id": "doc2dial_1094"}
{"topic_shift": true, "utterance": "No. What VA benefits am I entitled to while I serve?", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "You may be entitled to many different VA benefits including the GI Bill and other education benefits, both while and after you serve.", "session_id": "doc2dial_1094"}
{"topic_shift": false, "utterance": "What are employment benefits for dependent family members?", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "Find out if you re eligible and how to apply to get career and educational counseling through VR&E as the dependent family member of a service member or Veteran with a service - connected disability .", "session_id": "doc2dial_3683"}
{"topic_shift": true, "utterance": "Can I get Educational and Career Counseling services provided by VR&E (also called Chapter 36)?", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "You may be eligible for Educational and Career Counseling if you meet both of the requirements", "session_id": "doc2dial_3683"}
{"topic_shift": true, "utterance": "How do I apply?", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "You can apply online right now", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "Are you or family using VR&E benefits and services?", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3683"}
{"topic_shift": true, "utterance": "What kind of VR&E benefits can I get?", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "You can get educational and vocational counseling , plus help with : Exploring your abilities and interestsMapping out a path to employment", "session_id": "doc2dial_3683"}
{"topic_shift": true, "utterance": "What are dependents eligible for?", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "The Post-9/11 GI Bill Chapter 33 is one thing.", "session_id": "doc2dial_3683"}
{"topic_shift": true, "utterance": "How do I apply for Chapter 36 services?", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "Log in to your eBenefits account", "session_id": "doc2dial_3683"}
{"topic_shift": false, "utterance": "Can you answer a few questions about registering a vehicle, please? I plan to visit the DMV office next week.", "session_id": "doc2dial_2576"}
{"topic_shift": true, "utterance": "Of course. Please bring a completed Vehicle Registration/Title Application (MV-82) or Application for Title (MV-82TON) with you.", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "Would you like to know what other documents instead of those two you can use to register?", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "No, thank you. I already have these two documents ready.", "session_id": "doc2dial_2576"}
{"topic_shift": true, "utterance": "What other documents do you need, a proof of my payment of the sales tax?", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "Yes, we accept an FS-6 T receipt issued by DMV or a Dealer Retail Certificate of Sale MV-50 completed by a dealer located in New York State.", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "Where should I send all these documents?", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "To the NYS DMV Title ServicesDepartment of Motor Vehicles6 Empire State PlazaAlbany, NY 12228-0331.", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "Alright. What else should I put inside in the envelope?", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "The New York State title or other acceptable proof of ownership.", "session_id": "doc2dial_2576"}
{"topic_shift": true, "utterance": "My dealer requested information about removing a lien. Where can he find it?", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "See the section \"Remove or add a lienholder from a title\" on our website.", "session_id": "doc2dial_2576"}
{"topic_shift": true, "utterance": "By the way, do I need to include buyer and seller information with the title?", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "Yes. The title must have completed buyer and seller information, both the leasing company and the buyer must provide their signatures, dates of transfer, and addresses.", "session_id": "doc2dial_2576"}
{"topic_shift": true, "utterance": "I understand. What else should I include?", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "You should also include a completed statement of transaction sale or gift of the vehicle in question.", "session_id": "doc2dial_2576"}
{"topic_shift": false, "utterance": "Hello there, I have problems with substance use and need help.", "session_id": "doc2dial_3668"}
{"topic_shift": true, "utterance": "Of course. The VA health care program covers services to treat substance use problems.", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "Do you wish to access these services?", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "No, it's fine. I just wanted to ask some questions first.", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "I served in Operation New Dawn and wanted to know what to do when suffering from substance use problems?", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "If you served in Operation New Dawn, call your local VA medical center, and ask to speak to the OND coordinator.", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "So all I have to do is to call there?", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "Yes, just call your local VA medical center and they will help you.", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "I already have a VA primary care provider, can I talk to him?", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "Of course. You can talk to him about your substance use. Your provider can help you get screened for substance use problems and related issues like PTSD or depression and can offer treatment and support as needed.", "session_id": "doc2dial_3668"}
{"topic_shift": true, "utterance": "I have to admit, all this substance use made me a little broke. I might not be able to pay my mortgage. What if I'm at the risk of becoming homeless? What then?", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "Please visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. Contact the National Call Center for Homeless Veterans at 877-424-3838 for help 24 hours a day, 7 days a week.", "session_id": "doc2dial_3668"}
{"topic_shift": false, "utterance": "How do I go about getting a replacement Social Security Card for a foreign born US Adult citizen?", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "If your Social Security card is lost or stolen, you can replace it for free, you may not need to get a replacement card, however", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "Are you aged over 18 with a US mailing address and do you have a Social Security account?", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "No, this does not apply to me", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "Do you need information regarding the creation of a Social Security account and applying for a replacement card?", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "Yes please, that would be very helpful", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "I will refer you to our Social Security Number and Card website where you will get all the information that you need", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "What documents are needed if I want to get a replacement Social Security card for a foreign born US Adult citizen?", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "Firstly, any documentation that you provide will need to be originals or copies certified by the agency that issued them. We are unable to accept photocopies or notarized copies unfortunately. All documentation that is presented must be current and in date", "session_id": "doc2dial_116"}
{"topic_shift": true, "utterance": "Is there anything I can do if I do not have any of the specific documents that are required or cannot get a replacement within the 10 day timeframe?", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "We will ask for other documentation, which must be current and show your name, date of birth or age and preferable a recent photograph", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "What do I do if I have not established my US citizenship with your department?", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "We will need to see proof of your US citizenship, and only accept certain documents to prove this", "session_id": "doc2dial_116"}
{"topic_shift": false, "utterance": "I have reason to believe that I could be eligible for loan forgiveness in relation to my school, can you give me more information on this regard?", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "This loan forgiveness is known as borrower defense to repayment, or can be known as borrower defense for short. We have extensive information on our website about this", "session_id": "doc2dial_4107"}
{"topic_shift": true, "utterance": "If my program earnings exceed those of the comparison earnings that are carried out by the ED, what happens?", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "In this case, even if you have filed an approved claim, you will not receive any discharge of your loan until it is associated with Corinthian Colleges, Inc. (CCI)", "session_id": "doc2dial_4107"}
{"topic_shift": true, "utterance": "How does the ED calculate the amount of discharge I am due if my claim is approved?", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "The ED calculates the amount of discharge by comparing the earnings of those who have completed a similar or same program at a borrower's school median program earnings with the earnings of those who have completed a similar or same program at other schools median comparison earnings", "session_id": "doc2dial_4107"}
{"topic_shift": true, "utterance": "Has the COVID-19 pandemic had any impact on forbearance/stopped collections on any loans that are in default and are awaiting judgment on their borrower defense application?", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "Yes, this comes under the Automatic Administrative Forbearance and Temporary 0% Interest as a Result of the COVID-19 National Emergency", "session_id": "doc2dial_4107"}
{"topic_shift": true, "utterance": "Is there a list of common questions and answers regarding forbearance/stopped collections status on a loan?", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "The process involved in applying for borrower defense may place all federal student loans you have into a forbearance status. Any debt collections that may be in force on defaulted loans are stopped pending an ED review of your borrower defense application . Interest will continue to accrue on these loans, regardless of what status they are in", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "Have you had your application for borrower defense denied or partially approved?", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "Yes, I recently received a response in this regard from the ED", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "Well for your information, when your loan is taken out of forbearance or stopped collections status, any interest that accumulated for the length of time that you were in forbearance or stopped collections is then added to the amount you owe when you entered into either of these status'. This may result in the total amount you owe in the future being higher", "session_id": "doc2dial_4107"}
{"topic_shift": false, "utterance": "I need eligibility requirements for VA home loan programs.", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "I can give you that information.   Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan . Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status . Keep in mind that for a VA - backed home loan , you ll also need to meet your lender s credit and income loan requirements to receive financing .", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "So my credit will still play into my loan approval?", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "Yes, Keep in mind that for a VA - backed home loan , you ll also need to meet your lender s credit and income loan requirements to receive financing .", "session_id": "doc2dial_1719"}
{"topic_shift": true, "utterance": "What requirements must be met to use a COE I used before?", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "Have you sold the home you bought with the  prior loan and have paid that loan in full?", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "yes, I have sold and paid that loan in full.", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "You may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA - backed loan", "session_id": "doc2dial_1719"}
{"topic_shift": true, "utterance": "Can I apply for my COE online?", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "You can apply online right now", "session_id": "doc2dial_1719"}
{"topic_shift": true, "utterance": "Are there other situations where I can get a COE?", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "You must meet at least one of the listed criteria.", "session_id": "doc2dial_1719"}
{"topic_shift": false, "utterance": "what can you tell me about Social Security Credits", "session_id": "doc2dial_670"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes", "session_id": "doc2dial_670"}
{"topic_shift": true, "utterance": "what is the number of credits needed for retirement benefits", "session_id": "doc2dial_670"}
{"topic_shift": false, "utterance": "you were born after 1928?", "session_id": "doc2dial_670"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_670"}
{"topic_shift": true, "utterance": "What do I have to do to be eligible for disability benefits?", "session_id": "doc2dial_670"}
{"topic_shift": false, "utterance": "you must meet a recent work test and a duration work test", "session_id": "doc2dial_670"}
{"topic_shift": false, "utterance": "if it is legal blindness?", "session_id": "doc2dial_670"}
{"topic_shift": false, "utterance": "there is not a recent work test requirement .", "session_id": "doc2dial_670"}
{"topic_shift": true, "utterance": "N\u00famero de cr\u00e9ditos necesarios para los beneficios de sobrevivientes", "session_id": "doc2dial_670"}
{"topic_shift": false, "utterance": "The number of credits needed for family members to be eligible for survivors benefits depends on your age when you die", "session_id": "doc2dial_670"}
{"topic_shift": false, "utterance": "Hello I need information about how to renew a CDL", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "It is important that you know this WARNING: Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020.", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "Do you plan to travel and do not have a passport?", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "yes that's my case", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "We recommend that you upgrade to an Enhanced or REAL ID when renewing. Learn about Enhanced, REAL ID, and Standard documents", "session_id": "doc2dial_2210"}
{"topic_shift": true, "utterance": "can you tell me what are the renewal fees", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "The listed rates include the photographic documents fee and the MCTD additional fee for the Metropolitan District of Public Transportation, if necessary", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "What if I have a Class M or MJ motorcycle?", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "In that case add an additional $ 8.00 to the above rate.", "session_id": "doc2dial_2210"}
{"topic_shift": true, "utterance": "What if my type of driving is intrastate, not excepted?", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "In that case you must provide a legible copy of your current USDOT Medical Examiner Certificate to the DMV if it is not already on file.", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "In addition to meeting the requirements to renew any type of driver's license, to renew your CDL, you will need to meet the federal medical certification requirements.", "session_id": "doc2dial_2210"}
{"topic_shift": false, "utterance": "Hello, what about Social Security?", "session_id": "doc2dial_664"}
{"topic_shift": false, "utterance": "You must meet several actors to qualify for the benefit, at least 40 Social Security credits to qualify.", "session_id": "doc2dial_664"}
{"topic_shift": true, "utterance": "What is the process to obtain the credits?", "session_id": "doc2dial_664"}
{"topic_shift": false, "utterance": "It is important to work and pay taxes.", "session_id": "doc2dial_664"}
{"topic_shift": false, "utterance": "Can you expand that information more?", "session_id": "doc2dial_664"}
{"topic_shift": true, "utterance": "What if you are legally blind?", "session_id": "doc2dial_664"}
{"topic_shift": false, "utterance": "You only have to comply with the duration of the proof of work.", "session_id": "doc2dial_664"}
{"topic_shift": true, "utterance": "How can I qualify for the Social Security credit?", "session_id": "doc2dial_664"}
{"topic_shift": false, "utterance": "It is important that you must earn $ 5,640 to earn a maximum of four credits per year.", "session_id": "doc2dial_664"}
{"topic_shift": true, "utterance": "What is the proof of work?", "session_id": "doc2dial_664"}
{"topic_shift": false, "utterance": "their work does not have to fall within a certain period.", "session_id": "doc2dial_664"}
{"topic_shift": false, "utterance": "I will be moving out of state at the end of month, do I need to surrender by plates or can I keep them?", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "Will you be registering your vehicle in another state?", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "No I will not be registering it in another state.", "session_id": "doc2dial_2204"}
{"topic_shift": true, "utterance": "My vehicle is registered in New York and I would like to know if out-of-state insurance is acceptable for this vehicle?", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "Unfortunately out-of-state insurance is not acceptable for a vehicle registered in NY.", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "So what you are telling me is that only New York insurance coverage is allowed?", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "Yes you must have New York insurance coverage for any type of vehicle registered in New York.", "session_id": "doc2dial_2204"}
{"topic_shift": true, "utterance": "If I want to register my vehicle in another state what must I do with my NY plates?", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "You are required to surrender your vehicle registration and plates to the New York DMV.", "session_id": "doc2dial_2204"}
{"topic_shift": true, "utterance": "I no longer life in NY but received a letter from the DMV about a lapse of insurance on my vehicle, what should I do to resolve this problem?", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "To solve this matter please send a copy of your out of state registration in your name along with a copy of your out of state insurance to NYS Department of Motor Vehicles Financial Security Bureau PO BOX 2725 Albany NY 12220 - 0725", "session_id": "doc2dial_2204"}
{"topic_shift": true, "utterance": "I have out of state insurance on my vehicle, do I still have to obtain NY coverage as well?", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "Yes NYS does not accept out of state insurance coverage, you must have NY insurance coverage.", "session_id": "doc2dial_2204"}
{"topic_shift": false, "utterance": "we got a complaint against our shop and want help", "session_id": "doc2dial_2562"}
{"topic_shift": true, "utterance": "Would you like to know how to Protect Your Facility License, Registration or Certification?", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "no we want help with a complaint", "session_id": "doc2dial_2562"}
{"topic_shift": true, "utterance": "Would you like to know the who and what when a complaint is filed against you?", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "The New York State Department of Motor Vehicles regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NYS.  They will be be involved in this matter.", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "Are you set to legally operate as a business?", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "Yes, I hope so . we took care of all of that stuff already", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "So it is taken care of because to legally operate you must register with DMV.", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "and then we get a certificate???", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "Yes, once your application is approved you will receive a certificate from DMV", "session_id": "doc2dial_2562"}
{"topic_shift": true, "utterance": "who is the commissioner now?", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "Mark J. F. Schroeder", "session_id": "doc2dial_2562"}
{"topic_shift": false, "utterance": "I need to get my kid his first social security card. He's born in the US.", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "First, you should provide Social Security the birth record of your son to prove he's born in the U.S.", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "just so you know...", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "Yes?", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "Social Security will contact the office that issued your son's birth record to verify it.", "session_id": "doc2dial_102"}
{"topic_shift": true, "utterance": "What if I don't have a state-issued birth record of my son?", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "Other documents, like his passport, can be used to prove your son's age.", "session_id": "doc2dial_102"}
{"topic_shift": true, "utterance": "Since the process can take some time, is there a way to claim my child for tax purposes until the process is completed?", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "Yes, you can contact the Internal Revenue Service and ask them for the form W-7A, Application for Taxpayer Identification Number for Pending U.S. Adoptions.", "session_id": "doc2dial_102"}
{"topic_shift": true, "utterance": "My kid lived outside the States for quite some time, what can I use as proof that he has never gotten a social security number?", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "You can use his passport or any record that shows he lived in another country. It could be school records or employment records.", "session_id": "doc2dial_102"}
{"topic_shift": true, "utterance": "Are there exceptions to the need for providing a birth certificate for U.S. born children?", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "Yes, but only for parents that apply for a social security number at the hospital when the baby is born.", "session_id": "doc2dial_102"}
{"topic_shift": false, "utterance": "Hi, I am not from the United States but I applying to colleges there. Will I be able to get any sort of financial aid to attend college there?", "session_id": "doc2dial_4113"}
{"topic_shift": true, "utterance": "There are some circumstances in which you would be able to get some financial aid. Would you like more information about that?", "session_id": "doc2dial_4113"}
{"topic_shift": false, "utterance": "Have you been living in the United States already? Do you have a green card?", "session_id": "doc2dial_4113"}
{"topic_shift": false, "utterance": "No, I don't have a green card. I have only ever visited the United States. I have never lived there.", "session_id": "doc2dial_4113"}
{"topic_shift": true, "utterance": "Does that matter? Can I still qualify for financial aid?", "session_id": "doc2dial_4113"}
{"topic_shift": false, "utterance": "You do have to be a U.S. citizen or eligible noncitizen in order to qualify.", "session_id": "doc2dial_4113"}
{"topic_shift": true, "utterance": "Am I an eligible noncitizen? Or does that mean that I won't qualify?", "session_id": "doc2dial_4113"}
{"topic_shift": false, "utterance": "Have you been told that you do not qualify? You may be able to figure out how to get eligibility.", "session_id": "doc2dial_4113"}
{"topic_shift": true, "utterance": "No, that's why I am asking you. I just really want to be able to go to college in the United States!", "session_id": "doc2dial_4113"}
{"topic_shift": false, "utterance": "Are you experiencing homelessness? That would qualify you for financial aid.", "session_id": "doc2dial_4113"}
{"topic_shift": true, "utterance": "What? No? I just want to be able to come to the United States to study. I have intellectual disabilities and I heard that they schools there are helpful with that.", "session_id": "doc2dial_4113"}
{"topic_shift": false, "utterance": "You might want to consider looking into the Pell Grant, the Federal Supplemental Education Opportunity Grant, or Federal Work-Study programs.", "session_id": "doc2dial_4113"}
{"topic_shift": false, "utterance": "How do I apply for Employment benefits?", "session_id": "doc2dial_1043"}
{"topic_shift": true, "utterance": "You can apply online at this time.", "session_id": "doc2dial_1043"}
{"topic_shift": false, "utterance": "Is the service member or Veteran in your family using VR&E benefits and services?", "session_id": "doc2dial_1043"}
{"topic_shift": false, "utterance": "No, at this time.", "session_id": "doc2dial_1043"}
{"topic_shift": true, "utterance": "Can I find out if dependent family member of a Veteran  can get employment benefits?", "session_id": "doc2dial_1043"}
{"topic_shift": false, "utterance": "You can find out if you are eligible and how to apply for career and educational counseling through VR&E as a dependent family member of a Veteran with service-connected disability.", "session_id": "doc2dial_1043"}
{"topic_shift": true, "utterance": "What particular VR&E benefits are available?", "session_id": "doc2dial_1043"}
{"topic_shift": false, "utterance": "You can gt education and vocation counseling and help with figuring out your abilities and interests.", "session_id": "doc2dial_1043"}
{"topic_shift": true, "utterance": "Does VR&E offer career counseling?", "session_id": "doc2dial_1043"}
{"topic_shift": false, "utterance": "Yes, VR&E offer career counseling as the dependent family member of a service member.", "session_id": "doc2dial_1043"}
{"topic_shift": true, "utterance": "Are there other benefits and education benefits for dependents?", "session_id": "doc2dial_1043"}
{"topic_shift": false, "utterance": "Yes, in some cases you can get other education and employment benefits and services for dependents such as being a child of a Vietnam or Korean Veteran and have certain birth defects.", "session_id": "doc2dial_1043"}
{"topic_shift": false, "utterance": "how do you Check your VA claim or appeal status", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "Find out how to check the status of a VA claim or appeal online", "session_id": "doc2dial_3654"}
{"topic_shift": true, "utterance": "Can I use the tool?", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "Do you have one of the following accounts? A Premium My HealtheVet account , or    A Premium DS Logon account used for eBenefits and milConnect ,  or     that you can create here on VA.gov  A verified ID.me account", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "ok you just log into one of those", "session_id": "doc2dial_3654"}
{"topic_shift": true, "utterance": "Will my personal information be protected if I use this tool?", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "Do you plan on printing anything from this site?", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3654"}
{"topic_shift": true, "utterance": "What if I don t see a document I sent to VA as evidence?", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "Certain documents don't appear online", "session_id": "doc2dial_3654"}
{"topic_shift": true, "utterance": "Can i use this tool to check the status of a claim", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3654"}
{"topic_shift": false, "utterance": "Hey, I need some help with my direct plus loan application. Can you answer some questions for me?", "session_id": "doc2dial_3132"}
{"topic_shift": true, "utterance": "Of course.\u00a0Direct PLUS Loan Application for Graduate/Professional StudentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "No, sorry.", "session_id": "doc2dial_3132"}
{"topic_shift": true, "utterance": "Direct PLUS Loan Application for ParentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "Yes, that applies.", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "Then you should know that parents must be logged in using their own...", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "Do you have questions regarding your loan eligibility, the next steps in the processing of your loan, when the loan will be disbursed paid out, or no longer wish to receive the loan?", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "Yes, I do have plenty questions about that.", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "In that case you should contact your school's financial aid office.", "session_id": "doc2dial_3132"}
{"topic_shift": true, "utterance": "Where will my information go once all of the application is filled out?", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "What is a William D. Ford Federal Direct Loan Program Federal Direct PLUS Loan Request for Supplemental Information?", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "This is a request for supplemental information in connection with your application for a Federal Direct PLUS Loan Direct PLUS Loan through the William D. Ford Federal Direct Loan Direct Loan Program. Some schools may have a different process for obtaining the additional information needed to process your Direct PLUS Loan application.", "session_id": "doc2dial_3132"}
{"topic_shift": false, "utterance": "Hi, good afternoon. Look, i'm interested on some info about GI Bill related benefits. Could you tell me what's next after application?", "session_id": "doc2dial_894"}
{"topic_shift": true, "utterance": "Well, one of the things is that you can't make changes to you application. More related information is available through our toll free numbers.", "session_id": "doc2dial_894"}
{"topic_shift": false, "utterance": "Have you been asked for documents from us?", "session_id": "doc2dial_894"}
{"topic_shift": false, "utterance": "No, i hadn't.", "session_id": "doc2dial_894"}
{"topic_shift": true, "utterance": "I doesn't matter. Moving on, then. Can you tell me what i need to apply for the benefits?", "session_id": "doc2dial_894"}
{"topic_shift": false, "utterance": "You would need the following: Social Security Number, Bank Account direct deposit information and Education and military History.", "session_id": "doc2dial_894"}
{"topic_shift": true, "utterance": "O.k, i'll get into those whenever i can. Do you offer any kind of assistance to apply?", "session_id": "doc2dial_894"}
{"topic_shift": false, "utterance": "Sure, indeed. We can provide you a trained professional called an accredited representative, so you can work with it and help you applying for education benefits.", "session_id": "doc2dial_894"}
{"topic_shift": true, "utterance": "That sound great, really. Look, what if i have more questions about these matters?", "session_id": "doc2dial_894"}
{"topic_shift": false, "utterance": "If you happen to have more questions, you can make use of our toll free numbers: 1-888-GI-BILL or 1-888-442-4551. That woudl be Monday through Friday, from 8 AM to 7 PM ET.", "session_id": "doc2dial_894"}
{"topic_shift": true, "utterance": "O.k, i'll make sure to have that at hand. In any case, what kind of preparation I would need before I apply?", "session_id": "doc2dial_894"}
{"topic_shift": false, "utterance": "First of all, you would need to find out if you're eligible for the VA benefits. Then, you'll have to gather the documents and information required to apply.", "session_id": "doc2dial_894"}
{"topic_shift": true, "utterance": "O.k. I'll have to check that out. Just to be sure. Any doubts, i can make use of the toll free number, i'm i right?", "session_id": "doc2dial_894"}
{"topic_shift": false, "utterance": "You're right. You can make use of that in any moment.", "session_id": "doc2dial_894"}
{"topic_shift": false, "utterance": "Am I eligible for VA Dependency and Indemnity Compensation as a surviving spouse?", "session_id": "doc2dial_1725"}
{"topic_shift": true, "utterance": "You may be eligible for VA benefits or compensation for surviving spouses if you meet certain requirements.  You will also need to provide evidence with your claim showing that one of the descriptions is true for the veteran or service member.  That evidence may include documents like military service records, doctors' reports, and medical test results.", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "What are the requirements for me as a surviving spouse for VA Dependency and Indemnity Compensation?", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "Were you married to the veteran or service member prior to January 1, 1957?", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "I was not even born yet in 1957.", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "Did you marry the veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse?", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "No.  We got married while in service.", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "Were you married to the veteran or service member for at least a year?", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "Not quite a year, no.", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "Did you have a child with the veteran or service member?", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "We did not have children because of his deployments.", "session_id": "doc2dial_1725"}
{"topic_shift": false, "utterance": "hi i need help about Benefits for spouses and dependents", "session_id": "doc2dial_1731"}
{"topic_shift": true, "utterance": "I'm here to serve you want to know if you are eligible for VA DIC as a surviving spouse or dependent", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "yes. What requirements do I need to meet?", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "Were you married to the veteran or service member before January 1, 1957?", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "I would like to know if the veteran's eligibility was due to a service-related disability rated totally disabling?", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "they must have had this rating", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "what rating?", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "Since his release from active duty and for at least 5 years immediately before his death,o For at least 1 year before their death if they were a former prisoner of war who died after September 30, 1999Note: Totally disabling means that the veteran's injuries make it impossible for them to work.", "session_id": "doc2dial_1731"}
{"topic_shift": true, "utterance": "And what do you recommend that I find out from now on?", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "Find out if you can get VA benefits or compensation", "session_id": "doc2dial_1731"}
{"topic_shift": true, "utterance": "and what things should I record?", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "You must also provide evidence that one of these descriptions is true for the veteran or service member:The service member died while on active duty, on active duty for training or inactive - in-service training,\u00a0 Veteran died of service-related illness or injury", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "What other qualifications must it meet?", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "Since his release from active duty and for at least 5 years immediately before his death,\u00a0\u00a0\u00a0 For at least 1 year before your death if you were a former prisoner of war who died after September 30, 1999", "session_id": "doc2dial_1731"}
{"topic_shift": false, "utterance": "Hey, I have some questions regarding the required amount of social security credits.", "session_id": "doc2dial_658"}
{"topic_shift": false, "utterance": "Of course. You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_658"}
{"topic_shift": true, "utterance": "What about the work test? What do I need to consider during my work test?", "session_id": "doc2dial_658"}
{"topic_shift": false, "utterance": "Remember that your work does not have to fall within a certain period. The table only provides an estimate of how many work credits you need. It does not cover all situations.", "session_id": "doc2dial_658"}
{"topic_shift": true, "utterance": "I see. Do I get better benefits if I have more credits?", "session_id": "doc2dial_658"}
{"topic_shift": false, "utterance": "The number of credits does not affect the amount of benefits you receive. It only determines if you are eligible or not. You do not get extra benefits for earning more than the minimum number of credits.", "session_id": "doc2dial_658"}
{"topic_shift": true, "utterance": "And how do I earn credits?", "session_id": "doc2dial_658"}
{"topic_shift": false, "utterance": "Do you work and pay social security taxes?", "session_id": "doc2dial_658"}
{"topic_shift": false, "utterance": "No, I don't have a job.", "session_id": "doc2dial_658"}
{"topic_shift": false, "utterance": "How much would I need to earn to get a credit?", "session_id": "doc2dial_658"}
{"topic_shift": false, "utterance": "The amount of earnings it takes to earn a credit may change each year. In 2020 you earn one Social Security or Medicare credit for every $ 1,410 in covered earnings each year. You must earn $ 5,640 to get the maximum four credits for the year.", "session_id": "doc2dial_658"}
{"topic_shift": false, "utterance": "Hey, finally can talk with you. I need some information about some financial aid, but for studies abroad, Can you guide me there?", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "With pleasure. Federal Aid for students who are planning to study abroad partially or for the total career is available from Federal Programs, so they can pay their expenses.", "session_id": "doc2dial_3126"}
{"topic_shift": true, "utterance": "That's great. I was told that  could get that help and even went to an international student's office but i don't know where else to look for more information so, where do i find more about it?", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "You can always resort to our toll free numbers at 1-800-4-FED-AID or 1-800-433-3243 to get help for filling your FAFSA form.", "session_id": "doc2dial_3126"}
{"topic_shift": true, "utterance": "Right, i guess any helps isn't that bad. Say, how much can i hope to get in financial aid?", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "You can get aid that goes from $5,000 up to $20,500. That is for Direct Subsidized Loans, plus Direct Unsubsidized Loans.", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "The can be affected for various factors so, Are you a dependent student?", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "No, i'm independent.", "session_id": "doc2dial_3126"}
{"topic_shift": true, "utterance": "O.k, Thinking on another thing, how can i know what to expect in requirements for a school i like?", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "That should be available on the school's website. You go online and check it out so you can get an idea about their plans and opportunities.", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "I suppose that documentation is a must in these cases, like visas, for example?", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "That's correct. And that is just one of the things you'll need to put i a to-do list, being others for example, medical insurance.", "session_id": "doc2dial_3126"}
{"topic_shift": false, "utterance": "How do I change my out-of-state driver's license?", "session_id": "doc2dial_2238"}
{"topic_shift": false, "utterance": "You must exchange your - out - state driver license from another U.S. state or territory , federal district or Canadian province within 30 days of becoming a resident of New York", "session_id": "doc2dial_2238"}
{"topic_shift": true, "utterance": "I need additional information", "session_id": "doc2dial_2238"}
{"topic_shift": true, "utterance": "is studying in New York State. Do you need a New York State driver's license?", "session_id": "doc2dial_2238"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2238"}
{"topic_shift": true, "utterance": "Do you want information from Drivers from other countries?", "session_id": "doc2dial_2238"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2238"}
{"topic_shift": true, "utterance": "if i want a faster service?", "session_id": "doc2dial_2238"}
{"topic_shift": false, "utterance": "make a reservation online before visiting offices in New York City , Westchester , Nassau , Suffolk , Rockland , Onondaga , Monroe or Albany Counties", "session_id": "doc2dial_2238"}
{"topic_shift": true, "utterance": "Does the DMV have additional resources for drivers from other countries?", "session_id": "doc2dial_2238"}
{"topic_shift": false, "utterance": "yes, To live in a house , a home , an apartment , a room or other similar place in NYS for 90 days is considered \" presumptive evidence \" that you are a resident of New York State .", "session_id": "doc2dial_2238"}
{"topic_shift": false, "utterance": "I'm here about MST", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "Okay, Military sexual trauma MST refers to sexual assault or repeated , threatening sexual harassment that happened while a Veteran was in the military . This can happen to both women and men .", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "Were you involved in any sexual act against your will during your time in the military?", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "no, not me", "session_id": "doc2dial_880"}
{"topic_shift": true, "utterance": "how can we talk to someone privately?", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "You can connect with our Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves and available 24/7. This service is private and free.", "session_id": "doc2dial_880"}
{"topic_shift": true, "utterance": "and if someone feels they may have MST, where do they start?", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "If you feel you may have experienced MST . We can help you access our free services that can help you recover .", "session_id": "doc2dial_880"}
{"topic_shift": true, "utterance": "can we do it by phone?", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "Yes you can. To connect with a Veterans Crisis Line responder anytime day or night : Call 800 - 273 - 8255 then select 1 .. We also have a confidential Veterans chat.", "session_id": "doc2dial_880"}
{"topic_shift": true, "utterance": "can we select a provider or do they make us talk to the next available person?", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "You can ask for a provider of a specific gender if that makes you feel more comfortable . If you don't have a VA primary care provider call your nearest VA medical center and ask to speak to the MST coordinator and they will help you.", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "Do you have anything I can look at about services you offer?", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "Yes, we have a Guide to VA Mental Health Services PDF", "session_id": "doc2dial_880"}
{"topic_shift": false, "utterance": "I need some guidance on what to do if my license is suspended. I really have to rely on it for work.", "session_id": "doc2dial_3898"}
{"topic_shift": true, "utterance": "Is your registration NOT expired?", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "Yes, my registration hasn't expired yet.", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "In that case, you must surrender your plates. A driver license becomes suspended when the lapse is 91 days or more or if the time period of the lapse has not yet been determined.", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "But what if I'm suspended?", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "In that case you have a choice.", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "I don't want want to surrender my plates, so what other option is there?", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "You can pay the optional civil penalty for the entire length of the lapse.", "session_id": "doc2dial_3898"}
{"topic_shift": true, "utterance": "What if the suspension of my registration takes more than 90 days?", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "Then you must surrender your vehicle registration and plates. The DMV will also suspend your driver license. Your driver license will be suspended for the same number of days as your registration suspension.", "session_id": "doc2dial_3898"}
{"topic_shift": true, "utterance": "I see. And how long does a suspension usually last?", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "The registration suspension will last for the same number of days that your vehicle was registered in New York without auto liability coverage.", "session_id": "doc2dial_3898"}
{"topic_shift": false, "utterance": "Hello there. I'm currently not receiving any benefits, but would like to apply for direct deposit. In the light of this I have some questions, hope you can answer them for me.", "session_id": "doc2dial_3640"}
{"topic_shift": true, "utterance": "Are you currently NOT getting Social Security or SSI benefits but are planning to apply?", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "Yes, that's the case.", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "Then you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "I see. And what if I already have an account?", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "If you already have an account, you should have your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_3640"}
{"topic_shift": true, "utterance": "Will do. So, I have read about the Direct Express card. How can I get one of these?", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "It's quick and easy to sign up for the card. Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795. Social Security can help you sign up.", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "I see. And what exactly can this card do for me?", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account, we deposit your federal benefit payment directly into your card account.", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "Sounds great. So do I need to contact my bank for direct deposit or is there another viable option?", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "You can consider the Direct Express debit card as another viable option, for example.", "session_id": "doc2dial_3640"}
{"topic_shift": false, "utterance": "I need to know about VA benefits for service members.", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "Are you active duty?", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "you may be eligible for VA benefits both during service and after separation or retirement", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "When will I find out about these benefits?", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing .", "session_id": "doc2dial_1057"}
{"topic_shift": true, "utterance": "Are there benefits I can use during and after service?", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "GI Bill and other education benefitsFind out if you qualify for VA education benefits to help pay for school or training .", "session_id": "doc2dial_1057"}
{"topic_shift": true, "utterance": "How do I get mental health help?", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "Call or walk in to any VA medical center anytime , day or night . Find your nearest VA health facility Call or walk in to any Vet Center during clinic hours .", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "I need the number for those with hearing loss.", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "call TTY : 1 - 800 - 877 - 8339 .", "session_id": "doc2dial_1057"}
{"topic_shift": false, "utterance": "Will treatment help my PTSD after I return from deployment?", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "Yes, treatment for PTSD is helpful even after 40 years of being home or when you first return from deployment; it is never too late to get help.", "session_id": "doc2dial_1282"}
{"topic_shift": true, "utterance": "Do you know how to talk to someone if you are a Veteran in crisis?", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "yes, someone told me who to contact.", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "Are you a Veteran in crisis or have concerns about another Veteran.", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "yes, I am a Veteran in crisis.", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "You can connect with out caring and qualified Veteran Crisis Line responders for secure help 24/7 and a lot of the responders are Veterans themselves.", "session_id": "doc2dial_1282"}
{"topic_shift": true, "utterance": "Is your National Center for PTSD knowledgable?", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "Yes, our National Center for PTSD is a reknowned world leader in PTSD research, education, and treatment.", "session_id": "doc2dial_1282"}
{"topic_shift": true, "utterance": "Do you offer other forms of treatment and support?", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "We offer other PTSD specialists that provide regular outpatient care to Veterans with PTSD in all VA medical centers.", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "I don't live by a VA medical center or clinic, what will happen?", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "The good news is that our mental health providers can counsel you over the phone which we call telemental health care.", "session_id": "doc2dial_1282"}
{"topic_shift": false, "utterance": "I would like to know what criteria are used to calculate how much aid a student will receive.", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "The colleges or career schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid.", "session_id": "doc2dial_2953"}
{"topic_shift": true, "utterance": "What is need-based aid?", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "The following formula is used:Cost of Attendance COA Expected Family Contribution EFC = Financial Need", "session_id": "doc2dial_2953"}
{"topic_shift": true, "utterance": "Can you give me an example?", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "For example, if your Cost of Attendance is $ 16,000 and you have been awarded a total of $ 4,000 in need-based aid and private scholarships, you can get up to $ 12,000 in non-need-based aid.", "session_id": "doc2dial_2953"}
{"topic_shift": true, "utterance": "What exactly is COA?", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "Your COA is the amount it will cost you to go to school or your total cost for the school year for instance, for the fall semester plus the spring semester.", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "Will you be attending at least half-time?", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "In that case, your COA is the estimate of tuition and fees; the cost of room and board, books, supplies, transportation, loan fees, and miscellaneous expenses including a reasonable amount for the documented cost of a personal computer and other possible expenses.", "session_id": "doc2dial_2953"}
{"topic_shift": true, "utterance": "Who calculates need-based aid, the government?", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "Your college or career school first determines whether you have financial need.", "session_id": "doc2dial_2953"}
{"topic_shift": false, "utterance": "For what reasons does Social Security provide people with benefits?", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "Do you have a wife and children?", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "I do.", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "Social Security can provide you, your spouse, and other eligible members of your family with benefits when you retire and on other occasions.", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "I am preparing for retirement.  Can you tell me what I would need to know beforehand?", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "I can, but are you in any way disabled?", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "I am not.  I am simply preparing to retire from the workforce.", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "Ok, if you are not disabled and are not retiring right now, we do not need to do any processing at this moment.", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "Are there any tools that I could use to prepare for coming out of the workforce?", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "You can use our planners to help you to better understand your Social Security protection as you plan for your financial future.  Then you can choose a benefit calculator to get estimates of benefits you and your family may be eligible for.", "session_id": "doc2dial_3495"}
{"topic_shift": true, "utterance": "What happens to those who survive me if I am dependent on Social Security as my income?", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "You can use our Survivors Planner to learn how your family members will be protected in the event of your passing.", "session_id": "doc2dial_3495"}
{"topic_shift": false, "utterance": "I need help understanding how financial aid works.", "session_id": "doc2dial_2947"}
{"topic_shift": false, "utterance": "Are you planning to attend college or a career school?", "session_id": "doc2dial_2947"}
{"topic_shift": false, "utterance": "No, my son is.", "session_id": "doc2dial_2947"}
{"topic_shift": true, "utterance": "Who can assist me with planning for my son's college expenses?", "session_id": "doc2dial_2947"}
{"topic_shift": false, "utterance": "Your son's school counselors will be able to help you with this. Additionally, the college financial aid office can help your son find state, college, and non-profit grants and scholarships to apply for.", "session_id": "doc2dial_2947"}
{"topic_shift": true, "utterance": "That's great. What if my son gets accepted to more than one college?", "session_id": "doc2dial_2947"}
{"topic_shift": false, "utterance": "If your son is accepted by multiple colleges, it's very important to compare the costs and aid offers of each, so that he can accept aid from the school that is best for him.", "session_id": "doc2dial_2947"}
{"topic_shift": true, "utterance": "How will my son receive the aid?", "session_id": "doc2dial_2947"}
{"topic_shift": false, "utterance": "His financial aid office will apply the aid to the amount he owes. The remaining balance can then be used for other college costs.", "session_id": "doc2dial_2947"}
{"topic_shift": true, "utterance": "What is an aid offer?", "session_id": "doc2dial_2947"}
{"topic_shift": false, "utterance": "An aid offer will explain the types and amounts of aid each college is offering your son. It will also include expected costs for the year.", "session_id": "doc2dial_2947"}
{"topic_shift": false, "utterance": "I need help with replacement card for a noncitizen adult.", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "You can replace your Social Security card for free if it is lost or stolen; but you may also not need to replace your Social Security card.", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "Do you not have permission to work but need a Social Security number for other purposes?", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "No I do not need the Social Security number for other purposes.", "session_id": "doc2dial_3481"}
{"topic_shift": true, "utterance": "Do I need to have by Form I-20 with employment page completed and signed?", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "Yes you need to have your Form I-20 with employment page completed and signed by your designated school official.", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "What if I need a number to meet my state or local requirements?", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "You will need to bring us a letter from the government agency and it must be on letterhead stationery but not on form letters or cannot be photocopied.", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "What do I need to do if I am an F-1 or M-1 student?", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "You must show us your I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "What happens if I am a J-1 student, student intern or international visitor?", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "You must provide a letter from your sponsor and the letter must be on letterhead with an original signature that authorizes your employment.", "session_id": "doc2dial_3481"}
{"topic_shift": false, "utterance": "Hi there, I need to file a Supplemental Claim with new evidence.", "session_id": "doc2dial_1296"}
{"topic_shift": false, "utterance": "Ok. You must add evidence VA didn't have before that s relevant to your case.", "session_id": "doc2dial_1296"}
{"topic_shift": true, "utterance": "Do you need to file a Supplemental Claim?", "session_id": "doc2dial_1296"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1296"}
{"topic_shift": false, "utterance": "ok. You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.", "session_id": "doc2dial_1296"}
{"topic_shift": true, "utterance": "How long do I have to file a Supplemental Claim?", "session_id": "doc2dial_1296"}
{"topic_shift": false, "utterance": "You have 1 year from the date on your decision to file a Supplemental Claim.", "session_id": "doc2dial_1296"}
{"topic_shift": true, "utterance": "What happens next? Does VA schedule exams for me?", "session_id": "doc2dial_1296"}
{"topic_shift": false, "utterance": "Maybe. If VA schedules exams for you, be sure not to miss them.", "session_id": "doc2dial_1296"}
{"topic_shift": true, "utterance": "Can I file a supplemental claim if I have a fiduciary claim?", "session_id": "doc2dial_1296"}
{"topic_shift": false, "utterance": "No, if you have a Fiduciary claim you can't file a Supplemental Claim.", "session_id": "doc2dial_1296"}
{"topic_shift": true, "utterance": "Where can I get more information about Loan guaranty?", "session_id": "doc2dial_1296"}
{"topic_shift": false, "utterance": "You can also ask a regional benefit office for a copy of this form to fill out. Or you can call the VA toll - free hotline at 800 - 827 - 1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET", "session_id": "doc2dial_1296"}
{"topic_shift": false, "utterance": "What requirements do I need to get an increase?", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "if your spouse or ex - spouse dies , you may become eligible for a higher Social Security benefit .", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "Excuse me for being so personal, does this apply to you?", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "My condolences. you may become eligible for a higher Social Security benefit", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "Does it change at anytime?", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "It 's not unusual for a benefit recipient 's circumstances to change after they apply or became eligible for benefits", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "If my spouse dies, how does that work?", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "if your spouse or ex - spouse dies ,you may become eligible for a higher Social Security benefit", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "What if you are of age will i get them?", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "yes youwill", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "Is there a list of the events I need to report?", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "For a complete list ,  please select the publication below that applies to the type of benefits you receive  NOTE :Failure to report a change may result in an overpayment", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "what if I served in army?", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "If you served in the U.S. military ,you may be eligible for benefits through the Veterans Administration", "session_id": "doc2dial_499"}
{"topic_shift": false, "utterance": "I need to change my license from Class D to Class E.", "session_id": "doc2dial_2012"}
{"topic_shift": true, "utterance": "Have you completed the necessary requirements?", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "No, I haven't done it yet.", "session_id": "doc2dial_2012"}
{"topic_shift": true, "utterance": "Do you know what identification you need to bring to the DMV?", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "Yes, I know which one.", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "Find your proofs of identity to bring to an office.", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "What should I do if I want a Standard that is not for federal purposes?", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "You need to bring your current NY State license as proof of identity.", "session_id": "doc2dial_2012"}
{"topic_shift": true, "utterance": "I plan to drive a taxi, what should I do?", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "You need  to contact the Taxi and Limousine Commission.", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "My licence was issued on January 25, 2017, What kind of document will I have?", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "You will have a Standard document.", "session_id": "doc2dial_2012"}
{"topic_shift": false, "utterance": "Hi! I need to get my benefits sent to my bank account and I don't know how.", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "You want to set up your benefit payments as a direct deposit, is that correct? Do you already receive benefit payments?", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "No, I just got approved and this will be my first time getting a benefit payment.", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "I can see that I can set it up to go to my bank but I don't know where on the site to go to for that. Can you help me?", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "You need to go to where it says \"Sign In / Create your account.\" Since you have never done this before, you would need to create a new account.", "session_id": "doc2dial_472"}
{"topic_shift": true, "utterance": "Ok, it says I need a bank account number but I don't actually have a bank account yet. What do I do?", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "Well since it is after March 1, 2013, you are required to get your payment with direct deposit. You do need a bank account in order to receive your payments.", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "I know but I don't know what to do. How do I get a bank account?", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "So you do not know how to sign up for a bank account?", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "I have never gotten a benefit payment before and I do not have a bank account and I don't know what to do.", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "Do you need someone to walk you through setting up an account? The Treasury's Go Direct website can help you. They also have a phone number: 1-800-333-1795.", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "I don't really want to set up a bank account now that I think about it. Is there anything else I can do?", "session_id": "doc2dial_472"}
{"topic_shift": false, "utterance": "Am I able to mail my disability benefits documents?", "session_id": "doc2dial_314"}
{"topic_shift": true, "utterance": "Yes, you are able to mail those documents to us, do you have your social security number?", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "Yes, I know my social security number.", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "Great, you can mail your documents if you include your social security number on a separate sheet of paper and as long as you don't write anything on the original documentation.", "session_id": "doc2dial_314"}
{"topic_shift": true, "utterance": "Are there other ways, besides online, I can apply for disability benefits?", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "Yes, you can apply by calling us at 1-800-772-1213 from 7am to 7pm Monday through Friday.", "session_id": "doc2dial_314"}
{"topic_shift": true, "utterance": "Should I still apply for benefits even if I don't have all the correct paperwork?", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "Yes, you should still apply, we can always help you get the correct documentation that you need.", "session_id": "doc2dial_314"}
{"topic_shift": true, "utterance": "Will the application process go quicker if I have my information on hand?", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "Yes, the process will be quicker and smoother if you have your information ready to go.", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "What kind of information do I need to have on hand?", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "You would need to have your personal info such as date of birth and social security number.", "session_id": "doc2dial_314"}
{"topic_shift": true, "utterance": "What happens after I apply for my disability benefits?", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "After we receive your application we will confirm with either by email or mail that it was received.", "session_id": "doc2dial_314"}
{"topic_shift": false, "utterance": "Hello, I have some questions and I hope you have answers for me.", "session_id": "doc2dial_2774"}
{"topic_shift": true, "utterance": "Would you like to know more about the course?", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "No, I already know a lot about the course.", "session_id": "doc2dial_2774"}
{"topic_shift": true, "utterance": "Would you like to know more about point reduction?", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "No, I have read about this too.", "session_id": "doc2dial_2774"}
{"topic_shift": true, "utterance": "Would you like to know more about insurance reduction then?", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "Yes! That sounds good.", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "Have you completed the PIRP course?", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "Yes, I have completed it.", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "By the way, do youthful drivers in the assigned risk pool get an insurance premium discount?", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "Yes. Any insured driver who is the principal operator and completes a Point & Insurance Reduction Program course will receive the reduction.", "session_id": "doc2dial_2774"}
{"topic_shift": true, "utterance": "Great. Where can I find more information on where to attend a course?", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "Simply consult your local telephone book under \"Driving Instruction\" or equivalent sections. You may also contact one of the program sponsors presented in the DMV publication, \"List of Course Sponsors\" (C-31), available at any state or county motor vehicle office and by request from DMV Call Center. The information is also available on the department website : dmv.ny.gov.", "session_id": "doc2dial_2774"}
{"topic_shift": false, "utterance": "Can you tell me about Social Security disability benefits?", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "Sure. You can learn more about Disability Benefits with us. These benefits are paid to people who can't work due to any medical condition that lasts for at least a year or can result in death.", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "Are you receiving Social Security disability benefits?", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "Currently no, I'm not receiving disability benefits.", "session_id": "doc2dial_300"}
{"topic_shift": true, "utterance": "Is it better to apply for the benefits online?", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "It offers certain advantages, like to start your disability claim immediately.", "session_id": "doc2dial_300"}
{"topic_shift": true, "utterance": "How can Iknow if I qualify for the benefits and what kind of help can I get?", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "you can use our Disability Planner.", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "Do you need to do the application in a language other than English?", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "Can I do that? yes please, tell me more.", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "When using the online application you'll get the option to schedule an appointment to apply for benefits in your preferred language. Take into consideration that the online application is only available in English.", "session_id": "doc2dial_300"}
{"topic_shift": true, "utterance": "Can I apply for the benefits if my previous application was denied?", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "Only if it's been at least 60 days since your previous application was denied.", "session_id": "doc2dial_300"}
{"topic_shift": false, "utterance": "Hi there. I have some questions related to the payment of the driver responsibility.", "session_id": "doc2dial_2760"}
{"topic_shift": true, "utterance": "Alright, no problem. but first., do you have any doubt regarding to what is the driver responsibility assessment?", "session_id": "doc2dial_2760"}
{"topic_shift": false, "utterance": "No, no. I have it pretty clear. Thanks.", "session_id": "doc2dial_2760"}
{"topic_shift": true, "utterance": "Then you know under which conditions you have to pay for this right?", "session_id": "doc2dial_2760"}
{"topic_shift": false, "utterance": "About that, I think I don't have it pretty clear as I though.", "session_id": "doc2dial_2760"}
{"topic_shift": true, "utterance": "You know how much you need to pay?", "session_id": "doc2dial_2760"}
{"topic_shift": false, "utterance": "Yes, I know that the amount depend of which kind of violation a person has committed.", "session_id": "doc2dial_2760"}
{"topic_shift": false, "utterance": "That's right. Also depends of the total number of points on the driving record.", "session_id": "doc2dial_2760"}
{"topic_shift": true, "utterance": "Since when this is necessary? because I remember a time this wasn't there.", "session_id": "doc2dial_2760"}
{"topic_shift": false, "utterance": "This is effective since november 18, 2004.", "session_id": "doc2dial_2760"}
{"topic_shift": true, "utterance": "If have the chance, I can pay the whole debt?", "session_id": "doc2dial_2760"}
{"topic_shift": false, "utterance": "Yes, you can do it if you want to, you would have to pay $350 too, as additional assessments.", "session_id": "doc2dial_2760"}
{"topic_shift": true, "utterance": "There can be any troubles if I don't pay in time?", "session_id": "doc2dial_2760"}
{"topic_shift": false, "utterance": "If you don't pay by the payment date on your statement, then the dmv will suspend your driver license, learner permit or your driving privileges.", "session_id": "doc2dial_2760"}
{"topic_shift": false, "utterance": "I need more information on VA health care", "session_id": "doc2dial_1269"}
{"topic_shift": true, "utterance": "We can definitely help you with managing your health and VA benefits. Can I answer any questions for you?", "session_id": "doc2dial_1269"}
{"topic_shift": true, "utterance": "We can also give you information on additional VA benefits and services if you want.", "session_id": "doc2dial_1269"}
{"topic_shift": false, "utterance": "Yes, I would like as much information as I can get about it. I need all the help I can get!", "session_id": "doc2dial_1269"}
{"topic_shift": false, "utterance": "What benefits would you like to learn about first? Do you need information about disability compensation?", "session_id": "doc2dial_1269"}
{"topic_shift": true, "utterance": "I think the first thing I want to know about is if I can get my VA medical records.", "session_id": "doc2dial_1269"}
{"topic_shift": false, "utterance": "You can set up your VA medical records, also called \"VA Blue Button,\" online and be able to download your own reports and be able to share them with your VA and non-VA doctors.", "session_id": "doc2dial_1269"}
{"topic_shift": false, "utterance": "Can I even see my test results?", "session_id": "doc2dial_1269"}
{"topic_shift": false, "utterance": "Yes! You can view them, download, or print them.", "session_id": "doc2dial_1269"}
{"topic_shift": true, "utterance": "OK, and with my VA health care, what kind of doctors are covered? Can I get checkups?", "session_id": "doc2dial_1269"}
{"topic_shift": false, "utterance": "You can get checkups with a primary care provider, and also see specialists if you need further health care.", "session_id": "doc2dial_1269"}
{"topic_shift": true, "utterance": "This all sounds good. I am glad that I applied for it. What do I do next?", "session_id": "doc2dial_1269"}
{"topic_shift": false, "utterance": "You are doing the best next thing, asking questions to know what your coverage includes!", "session_id": "doc2dial_1269"}
{"topic_shift": false, "utterance": "Afternoon. I'm reaching out because I received a Traffic Ticket from the Traffic Violations Bureau and I don't know what to do.", "session_id": "doc2dial_2006"}
{"topic_shift": true, "utterance": "I mean I'm pretty sure the decision was incorrect, so I believe I can appeal that..", "session_id": "doc2dial_2006"}
{"topic_shift": false, "utterance": "My violation points from a 18 month period does not add up 11. What's the consequence if they add up 11 or more?.", "session_id": "doc2dial_2006"}
{"topic_shift": false, "utterance": "In that case your license may be revoked or suspended following a hearing.", "session_id": "doc2dial_2006"}
{"topic_shift": true, "utterance": "Yes that's what they did. But I was also issued a ticket before that, but I don't know what to do with that.", "session_id": "doc2dial_2006"}
{"topic_shift": false, "utterance": "Follow the instructions on the ticket for the plea you wish to make , and act promptly.", "session_id": "doc2dial_2006"}
{"topic_shift": false, "utterance": "Just to be sure, you didn't answer your ticket in the time allowed, is thast correct?", "session_id": "doc2dial_2006"}
{"topic_shift": false, "utterance": "Yes, I didn't answer the ticket is that bad?.", "session_id": "doc2dial_2006"}
{"topic_shift": false, "utterance": "Yes, that's basically why you got your license suspended. You were found guilty of the charge of \"failure to respond a default conviction\" so that's why your license now is suspended. It has nothing to do with your violation points adding up 11 or more (since it's not your case, because they add up less)", "session_id": "doc2dial_2006"}
{"topic_shift": true, "utterance": "So can I get another date for my hearing? I mean, I know I can't postpone it now, but I'd like some sort of appeal to explain or get a chance to another hearing.", "session_id": "doc2dial_2006"}
{"topic_shift": false, "utterance": "The appropriate TVB must receive your request by mail at least 10 days before the date of the scheduled hearings (your hearing happened already) but you can request another hearing in person at that office.", "session_id": "doc2dial_2006"}
{"topic_shift": false, "utterance": "I'm ready to pick a school so can you tell me what I should consider when deciding", "session_id": "doc2dial_3318"}
{"topic_shift": true, "utterance": "Are you researching schools?", "session_id": "doc2dial_3318"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_3318"}
{"topic_shift": false, "utterance": "You can consider such things as cost, location and accreditation when you are trying to decide where to go.", "session_id": "doc2dial_3318"}
{"topic_shift": true, "utterance": "what is accreditation about?", "session_id": "doc2dial_3318"}
{"topic_shift": false, "utterance": "An accredited school meets certain standards set by an independent agency. It helps ensure the training or education you get meets employer standards in a specific field.", "session_id": "doc2dial_3318"}
{"topic_shift": true, "utterance": "how can I learn more about schools?", "session_id": "doc2dial_3318"}
{"topic_shift": false, "utterance": "You can attend college fairs.  It will give you the chance to look at different schools by talking to representatives.", "session_id": "doc2dial_3318"}
{"topic_shift": true, "utterance": "are the SATs a must?", "session_id": "doc2dial_3318"}
{"topic_shift": false, "utterance": "For most undergraduate programs you will have to take either the SAT or the ACT test.", "session_id": "doc2dial_3318"}
{"topic_shift": true, "utterance": "anything else I should do to help choose a school?", "session_id": "doc2dial_3318"}
{"topic_shift": false, "utterance": "We have some useful statistics you can look at to help you evaluate schools.", "session_id": "doc2dial_3318"}
{"topic_shift": false, "utterance": "I would like information on whether I can qualify for Supplemental Security Income.", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_466"}
{"topic_shift": true, "utterance": "And what by what age criteria will I be judged?", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "Are you between the ages of 18 and 65?", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "Have you ever been married?", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "No I've never married.", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "Are you visually impaired?", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "Are you a U.S. citizen residing in one of the fifty states, District of Columbia, or the Northern Mariana Islands?", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "No I'm not.", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "In your case, you are not eligible to file for Supplemental Security Income SSI online.", "session_id": "doc2dial_466"}
{"topic_shift": false, "utterance": "Good evening. I would like to know if VA covers my glasses.", "session_id": "doc2dial_1527"}
{"topic_shift": true, "utterance": "Of course. We'll cover the cost of your eyeglasses if you meet at least one of the requirements.", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "What are those requirements?", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "Do you have a compensable service-connected disability a disability linked to your military service for which you're receiving VA disability payments?", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "In that case we'll cover the cost of your eyeglasses.", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "Sounds great. And what kind of issues would qualify me for that? I'm asking for my brother.", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "To qualify, you must have vision problems caused by an illness or the treatment of an illness for which you're receiving VA care, like a stroke, for example.", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "Ah. Where can I find more information about that?", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "Simply contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "One more question, do you cover the full cost of my glasses?", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "Yes, we'll cover the cost of your eyeglasses.", "session_id": "doc2dial_1527"}
{"topic_shift": false, "utterance": "Hey there. I would like to know information about the information I need to give in a student aid form.", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "Sure, no problem. You need to know about who counts as yours parents for your fafsa form.", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "Are you a dependent student?", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "Yes, I think that I count as a dependent student.", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "OK, no problem. A legal parent is your biological or adoptive parent, or your legal parent as determined by the state.", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "I will have to provide all the information about my parents on my form?", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "Yes, the most information will help you to create a profile of you.", "session_id": "doc2dial_3330"}
{"topic_shift": true, "utterance": "What if I have a stepparent?", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "There is no problem. Is your stepparent married with your legal parent?", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "No they are not still married.", "session_id": "doc2dial_3330"}
{"topic_shift": true, "utterance": "How do I do if my parents are separated?", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "In this case, yo need to consider if your married parents are separated if they are considered legally separated by a state or if they have chosen to live separated lives.", "session_id": "doc2dial_3330"}
{"topic_shift": false, "utterance": "How can I get spouse SS benefits?", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "you may be able to get spouse retirement benefits if you are at least 62 years old and your spouse is receiving benefits.", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "Are you divorced?", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "I have noted that this is N/A to you", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "I am not divorced what else do I need to know?", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "read \" If You Are Divorced", "session_id": "doc2dial_328"}
{"topic_shift": true, "utterance": "How much will I receive at full retirement?", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "your benefits may be affected by the retirement earnings test", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "Will this decrease my spouses retirement benefit?", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "This will not decrease your spouses retirement benefits", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "HoWhat happens if I begin receiving benefits before full retirement age?", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "If your receive benefits begore full retiremtn age the amount will be reduced based on the percentage of nu mber of months up to your full retirement age", "session_id": "doc2dial_328"}
{"topic_shift": true, "utterance": "What if I don't live in the U.S. how do I apply?", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "You can contact the nearest U.S. Social Security office , U.S. Embassy or consulate if you do not live in the U.S. or territorie of", "session_id": "doc2dial_328"}
{"topic_shift": false, "utterance": "I have a teacher loan forgiveness question on how much can be forgiven", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "If you qualify you may be be eligible for forgiveness of up to $17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans.", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "Have you taught full-time for five complete and consecutive academic years in a low-income school or educational service agency?", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "no, but almost there so just need information", "session_id": "doc2dial_2990"}
{"topic_shift": true, "utterance": "what else do I need to be eligible for the $17,500 forgiveness?", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "Are you a highly qualified full-time mathematics or science teachers who taught students at the secondary level?", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "no I teach English", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "Are you a highly qualified special education teacher at either the elementary or secondary level whose primary responsibility was to provide special education to children with disabilities?", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "no just an English teacher", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "You don't qualify for the full $17,500 loan forgiveness.", "session_id": "doc2dial_2990"}
{"topic_shift": true, "utterance": "If the school I was teaching at was considered low-income for a short time but then it wasn't anymore how will my years be counted?", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "Your subsequent years of teaching at the school or educational service agency will still be counted toward the required five complete and consecutive academic years of teaching", "session_id": "doc2dial_2990"}
{"topic_shift": false, "utterance": "Hi, if I have a disability can I qualify for a federal loan discharge?", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Sure, in the event of a TPD discharge for total and permanent disability it frees you from having to pay a loan from the Federal Direct Loan Direct Loan Program.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "But qualifying for a TPD download is primary.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Can you inform me of the requirements to qualify for a TPD download please?", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Above all, it is important to complete and send a TPD download request, in addition to justifying the disability.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Can you explain more what was mentioned above?", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "This plan frees you from having to pay a loan from the William D. Ford Federal Direct Loan Direct Loan Program, a loan from the FFEL Federal Loan Program.", "session_id": "doc2dial_3456"}
{"topic_shift": true, "utterance": "Pero es importante que primero califiques para la descarga de TPD.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Please can you tell me how I qualify for that plan?", "session_id": "doc2dial_3456"}
{"topic_shift": true, "utterance": "First of all you have to make a TPD download request.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "How do I carry out such a process?", "session_id": "doc2dial_3456"}
{"topic_shift": true, "utterance": "In addition, a representative can submit a request on my behalf to facilitate the process.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "I wonder if any family member can complete the whole process?", "session_id": "doc2dial_3456"}
{"topic_shift": true, "utterance": "Sure, you can do the whole process.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Can you tell me what steps are followed after submitting a registration application for TPD?", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Of course, after receiving the request you will be given the respective instructions.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Perfect I will make the request.", "session_id": "doc2dial_3456"}
{"topic_shift": false, "utterance": "Can you give me some guidance on how to obtain a title without a registration?", "session_id": "doc2dial_2748"}
{"topic_shift": true, "utterance": "Of course. This is known as a title only transaction. Fill out a Vehicle Registration/Title Application (MV-82) or Application for Title (MV-82TON), available at any motor vehicle office. It is also available by request from a DMV Call Center or from the DMV Internet Office.", "session_id": "doc2dial_2748"}
{"topic_shift": false, "utterance": "Are you only applying for a title certificate?", "session_id": "doc2dial_2748"}
{"topic_shift": false, "utterance": "Yes, I just want the title.", "session_id": "doc2dial_2748"}
{"topic_shift": false, "utterance": "Then you must pay the sales tax at a motor vehicle office, just bring your proof of ownership and proof of purchase price. The most commonly accepted proof of purchase price is an statement of transaction, sale or gift of motor vehicle, trailer, all-terrain vehicle, vessel boat, or Snowmobile at NY State department of tax and finance DTF-802, available at any motor vehicle office or by from the DMV internet office.", "session_id": "doc2dial_2748"}
{"topic_shift": true, "utterance": "That sounds great. So what do I need to register?", "session_id": "doc2dial_2748"}
{"topic_shift": false, "utterance": "You need to obtain a certified photocopy of the title, or written verification from the other state's motor vehicle title authority that you are the owner, and a letter from the lienholder authorizing you to register the car in New York.", "session_id": "doc2dial_2748"}
{"topic_shift": true, "utterance": "Will my lien also be printed on the certificate?", "session_id": "doc2dial_2748"}
{"topic_shift": false, "utterance": "Yes, a lien recorded on an out-of-state title will automatically be printed on a New York title certificate unless your New York title application includes proof that the loan has been paid in full.", "session_id": "doc2dial_2748"}
{"topic_shift": true, "utterance": "What if I want to mail the application to you?", "session_id": "doc2dial_2748"}
{"topic_shift": false, "utterance": "Then please allow added time for postal delivery to the DMV.", "session_id": "doc2dial_2748"}
{"topic_shift": true, "utterance": "Got that. And what should I consider as a new owner?", "session_id": "doc2dial_2748"}
{"topic_shift": false, "utterance": "You will need proof of the purchase price for sales tax purposes -- have the seller fill out the appropriate NYS vehicle sales tax form, most often the \"Affidavit of Sale/Statement of Transaction\" DTF-802 available at any motor vehicle office, by request from a DMV Call Center or from the DMV Internet Office.", "session_id": "doc2dial_2748"}
{"topic_shift": false, "utterance": "Where will I go for VA health care?", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "Did you sign up for VA health care?", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "Yes, I have signed up for VA health care.", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "That is great because you will be part of the country's largest integrated health care system with more than 1,200 locations serving over 9 million Veterans each year.", "session_id": "doc2dial_1241"}
{"topic_shift": true, "utterance": "What do I need to do if I am moving outside the U.S.?", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "You would need to sign up for Foreign Medical Program and we will pay for certain needed health care services received in foreign countries for your service-connected disability.", "session_id": "doc2dial_1241"}
{"topic_shift": true, "utterance": "What if I need specialized treatment and services?", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "We would refer you to other locations and we will use our electronic medical record system to coordinate your care no matter where it is at.", "session_id": "doc2dial_1241"}
{"topic_shift": true, "utterance": "How can I get more information?", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "You can call your local VA medical center enrollment coordinator.", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "What happens when I am not near any VA medical center?", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "We definitely would pay for emergency care in a non-VA setting; but you should call your nearest VA medical center as soon as possible and ask to talk to a patient transfer or patient administration representative.", "session_id": "doc2dial_1241"}
{"topic_shift": false, "utterance": "Hello, I came here to find out what happens after I sent my application to you.", "session_id": "doc2dial_1255"}
{"topic_shift": true, "utterance": "Then you came to the right place. Here you can find out what happens after you apply for a pre-need eligibility determination.", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "Would you like more details about this?", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "Then you can call 877-222-8387 for more information. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1255"}
{"topic_shift": true, "utterance": "I see. What do I need to do if I want to apply by mail?", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "You need to fill out an application for pre-need determination of eligibility for burial in a VA national cemetery VA Form 40-10007.", "session_id": "doc2dial_1255"}
{"topic_shift": true, "utterance": "And what if I want to be buried in a state cemetery?", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "In that case you need to contact that specific cemetery ahead of time to find out about their pre-need program. Some state Veterans cemeteries require that you live in that state or have other rules around eligibility. You can apply for a pre-need determination of eligibility from VA and also from a state or tribal Veterans cemetery.", "session_id": "doc2dial_1255"}
{"topic_shift": true, "utterance": "That's great to know. And how do you decide if you accept me or not?", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "We base our decision of whether or not you qualify for burial in a VA national cemetery on your service history or the service history of the Veteran or service member who's sponsoring your application for burial as a spouse, surviving spouse, or unmarried adult child.", "session_id": "doc2dial_1255"}
{"topic_shift": true, "utterance": "My physical state doesn't let me sign a form, can someone else sign it for me?", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "Yes, if you are mentally unable to make decisions for yourself, sometimes this is called mentally incompetent, or physically unable to sign the form, a spouse, parent, or court-appointed representative may sign the form.", "session_id": "doc2dial_1255"}
{"topic_shift": true, "utterance": "Alright. But I will get my spot at the graveyard, as soon as I qualify, right?", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "Getting a pre-need determination of eligibility doesn't guarantee you'll be buried in a specific VA national cemetery. We don't take reservations at any VA national cemetery.", "session_id": "doc2dial_1255"}
{"topic_shift": false, "utterance": "Hello, what are the low payments for federal loans?", "session_id": "doc2dial_2984"}
{"topic_shift": true, "utterance": "Hay una tabla donde se relaciona el tipo de prestamo con los tipos de pagos basado en ingresos.", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "Puedes considerar un prestamo mediante el   programa FFEL o un pr\u00e9stamo federal Perkins.", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "En que cosiste este tipo de plan?", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "Tiene como objetivo el reembolsar el Pr\u00e9stamo de Consolidaci\u00f3n Directa bajo el Plan REPAYE, PAYE e ICR.", "session_id": "doc2dial_2984"}
{"topic_shift": true, "utterance": "En que consiste AGI?", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "It is important to note if you have filed a federal tax return in the past two years.", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "What is the federal tax return?", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "You have to report your current income.", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "Does the information in both scenarios have to match?", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "It is important to report adjusted gross income or alternative income documentation.", "session_id": "doc2dial_2984"}
{"topic_shift": true, "utterance": "Do I need to know all the options to be able to cancel my aid loan?", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "Sure, an income-based plan is not recommended.", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "What does this plan consist of?", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "Contact your administrator to advise you on all the most feasible payment mechanisms for you.", "session_id": "doc2dial_2984"}
{"topic_shift": false, "utterance": "Is it possible to lower or suspend my student loan payments?", "session_id": "doc2dial_3442"}
{"topic_shift": false, "utterance": "We can help you with that so you can stay successful at repayment of your federal student loans.", "session_id": "doc2dial_3442"}
{"topic_shift": true, "utterance": "What about during the COVID-19 pandemic?", "session_id": "doc2dial_3442"}
{"topic_shift": false, "utterance": "All federal student loan borrowers are being placed into an administrative forbearance so no loan payments are due until after September 30, 2020.", "session_id": "doc2dial_3442"}
{"topic_shift": true, "utterance": "What happens if I can't make repayments because a drop of income?", "session_id": "doc2dial_3442"}
{"topic_shift": false, "utterance": "You are able to get recertified early so you new lower income will be in affect earlier.", "session_id": "doc2dial_3442"}
{"topic_shift": true, "utterance": "Am I able to change my info for my income-driven repayment plan?", "session_id": "doc2dial_3442"}
{"topic_shift": false, "utterance": "Do you have an increase in family size or a decrease in your income?", "session_id": "doc2dial_3442"}
{"topic_shift": false, "utterance": "No, I have not had a an increase in family size or decrease in income.", "session_id": "doc2dial_3442"}
{"topic_shift": true, "utterance": "What happens after I apply for an income-driven repayment plan?", "session_id": "doc2dial_3442"}
{"topic_shift": false, "utterance": "You will get notified by your federal loan servicer about your eligibility and if you qualify and what the payment  will be.", "session_id": "doc2dial_3442"}
{"topic_shift": false, "utterance": "Do you know what information is needed for the parents' section of the FAFSA form?", "session_id": "doc2dial_3324"}
{"topic_shift": true, "utterance": "Do you mean questions that ask for each parent?", "session_id": "doc2dial_3324"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3324"}
{"topic_shift": false, "utterance": "Just the basic information about your parent's identity, like their name, date of birth, and social security number; their living situation, marital status, state of residence, household size, and financial circumstances.", "session_id": "doc2dial_3324"}
{"topic_shift": true, "utterance": "How should I respond if they are separated?", "session_id": "doc2dial_3324"}
{"topic_shift": false, "utterance": "That would depend on if your parents live together or not. If your parents are married but are considered legally separated by a state, or if they legally married but have chosen to live separate lives then they are considered separate, as if they weren't married.", "session_id": "doc2dial_3324"}
{"topic_shift": true, "utterance": "What if my parents don't want to provide the required information for the FAFSA form, can I submit it without that info?", "session_id": "doc2dial_3324"}
{"topic_shift": false, "utterance": "You could, but take into consideration that you would not receive an EFC and some state-school-based aid programs look at the EFC to determine your eligibility for their funds, if you don't have an EFC then you won't be eligible for those aid programs.", "session_id": "doc2dial_3324"}
{"topic_shift": true, "utterance": "And what if my parents live in one of the Freely Associated States?", "session_id": "doc2dial_3324"}
{"topic_shift": false, "utterance": "Ask them to enter the Amount of Wages Earned from their Freely Associated States tax form in the field where the FAFSA form asks for adjusted gross income.", "session_id": "doc2dial_3324"}
{"topic_shift": false, "utterance": "Another doubt I have is, what if my parents do not have a social security number?", "session_id": "doc2dial_3324"}
{"topic_shift": false, "utterance": "Then just enter all zeroes on the field the FAFSA form asks for that information.", "session_id": "doc2dial_3324"}
{"topic_shift": false, "utterance": "can you give me information on Get your VA medical records online", "session_id": "doc2dial_1533"}
{"topic_shift": false, "utterance": "Our online tools can help you view , organize , and share your VA medical records and personal health information . Find out if you re eligible and how to sign in to start using these tools .", "session_id": "doc2dial_1533"}
{"topic_shift": true, "utterance": "what is va blue button", "session_id": "doc2dial_1533"}
{"topic_shift": true, "utterance": "what are the requirements for that benefit am i eligible?", "session_id": "doc2dial_1533"}
{"topic_shift": false, "utterance": "Enrolled in VA health care", "session_id": "doc2dial_1533"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1533"}
{"topic_shift": false, "utterance": "I am sorry you do not meet the requirements for this benefit", "session_id": "doc2dial_1533"}
{"topic_shift": true, "utterance": "What is VA Blue Button, and how can it help me manage my health care?", "session_id": "doc2dial_1533"}
{"topic_shift": false, "utterance": "VA Blue Button is a feature of the health management portal within My HealtheVet . It lets you view , print , save , download , and share information from your VA medical record and personal health record . With this tool", "session_id": "doc2dial_1533"}
{"topic_shift": true, "utterance": "If I want to add information to my personal health record?", "session_id": "doc2dial_1533"}
{"topic_shift": false, "utterance": "click on Track Health in the blue navigation menu at the top of the page . You ll go to a new page where you can choose to record information like your vital signs , health history , goals , and food and exercise efforts", "session_id": "doc2dial_1533"}
{"topic_shift": true, "utterance": "If I change my mind and want to share my health information, what should I do?", "session_id": "doc2dial_1533"}
{"topic_shift": false, "utterance": "complete and submit VA Form 10 - 10163 Request for and Permission to Participate in Sharing Protected Health Information", "session_id": "doc2dial_1533"}
{"topic_shift": false, "utterance": "I want to suspend my student loan payments, due to the current crisis. Can you help me with that?", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "Of course. We'll help you stay on the path to successful repayment of your federal student loan.", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "Even if I just started to repay my loan?", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "Yes. Whether you are just beginning to repay your student loan s or have been in repayment for a while, sometimes you might have trouble affording your payment amount. Fortunately, there are solutions.", "session_id": "doc2dial_3443"}
{"topic_shift": true, "utterance": "I see. What if I don't recertify on time?", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "In that case you'll be removed from the income-driven repayment plan and your monthly amount due will very likely increase.", "session_id": "doc2dial_3443"}
{"topic_shift": true, "utterance": "What should I do if I get less income due to the current crisis?", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "You can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due.", "session_id": "doc2dial_3443"}
{"topic_shift": true, "utterance": "That's reassuring. And why should I apply for an income-driven repayment plan?", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "An income-driven repayment (IDR) plan can make your payments more affordable because they are based on your income. Under an IDR plan, payments may be as low as $0 per month. You can estimate your monthly payments using the Loan Simulator.", "session_id": "doc2dial_3443"}
{"topic_shift": true, "utterance": "Can I change my income-driven repayment plan?", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "Have you had an increase in family size or a decrease in income?", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "No, none of that.", "session_id": "doc2dial_3443"}
{"topic_shift": false, "utterance": "Hello there. I need to know what happens if I miss the annual deadline to recertify my income.", "session_id": "doc2dial_2985"}
{"topic_shift": true, "utterance": "Of course. It's important for you to recertify your income and family size by the specified annual deadline.", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "Did you NOT recertify your income by the deadline?", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "No. I mean yes, but my case is a little specific.", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "Did you NOT recertify your income by the deadline and are you under the REPAYE plan?", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "Yes. That's the issue.", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "Then you'll be removed from the REPAYE Plan and placed on an alternative repayment plan.", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "What changes if I get an alternative repayment plan?", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "Under this alternative repayment plan, your required monthly payment is not based on your income.", "session_id": "doc2dial_2985"}
{"topic_shift": true, "utterance": "That's good to know. So what types of student loans can I repay under an income-driven repayment plan?", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "The chart on our website shows the types of federal student loans that you can repay under each of the income-driven repayment plans.", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "Did you consolidate a FFEL Program Loan or Federal Perkins Loan into a Direct Consolidation Loan?", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "No, I didn't.", "session_id": "doc2dial_2985"}
{"topic_shift": false, "utterance": "Hello there. Is there is any help you can give me about the process  for a burial in a VA cemetery?", "session_id": "doc2dial_1254"}
{"topic_shift": true, "utterance": "No problem. You need to know what will happens next after you apply for a pre-need eligibility determination.", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "Do you have enough information on this?", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "Not really. I would like to know some more.", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "It's there any way to get in contact with you through phone?", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "Of course. You can call to the 877-222-8387, from monday to friday, 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1254"}
{"topic_shift": true, "utterance": "O.K.. That's cool. Which forms do I need on this process?", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "To make an appointment of individual as claimant's representative VA form 21-22a. Which you have to download.", "session_id": "doc2dial_1254"}
{"topic_shift": true, "utterance": "I think I don't have all the documents, I still can apply for this benefit?", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "You can still apply, and we'll help you by finding the supporting the documents we need. Keep in mind that the more information you can give us when you apply, the faster we can review your application and give you a decision.", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "That's great. And if you need even more information?", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "If we need even more information we'll contact you, so you can provide us any additional information.", "session_id": "doc2dial_1254"}
{"topic_shift": false, "utterance": "how do i get a VA medical record online", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "Our online tools can help you view, organize, and share your VA medical records and personal health information. Find out if you are eligible and how to sign up to start using these tools.", "session_id": "doc2dial_1532"}
{"topic_shift": true, "utterance": "you want to get the VA Blue Button?", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1532"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "Enrolled in VA health care", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "Registered as a patient in a VA health facility", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "I'm sorry it doesn't meet all the requirements", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "and how can i be eligible?", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "You can use all the features of this tool if you meet all the requirements", "session_id": "doc2dial_1532"}
{"topic_shift": true, "utterance": "I need to know More about VA Blue Button", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "You can get answers to frequently asked questions about the VA Blue Button and related tools within My HealtheVet. Read the Frequently Asked Questions about the Blue VA Button Read the Frequently Asked Questions about the VA Health Summary Read the VA Questions and Medical Reports", "session_id": "doc2dial_1532"}
{"topic_shift": true, "utterance": "How do i get to my medical records?", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "Go to the Welcome page panel and click on Health Logs. You will go to a new page.", "session_id": "doc2dial_1532"}
{"topic_shift": false, "utterance": "Would there be any problem if I can't provide the parent information on the FAFSA form?", "session_id": "doc2dial_3325"}
{"topic_shift": true, "utterance": "Are there any special circumstances that impede you from getting that information?", "session_id": "doc2dial_3325"}
{"topic_shift": false, "utterance": "Not really.", "session_id": "doc2dial_3325"}
{"topic_shift": true, "utterance": "Just curious on what to do or what to recommend others to do in case I'm confused with some of the questions and circumstances. Like, what to do if the parent doesn't live in the U.S?", "session_id": "doc2dial_3325"}
{"topic_shift": false, "utterance": "Ok, well, in case your parents live abroad you can select \"Foreign Country\" from the dropdown box for the question that asks about the parent's state of legal residence.", "session_id": "doc2dial_3325"}
{"topic_shift": true, "utterance": "Going back to my question about what to do if I can't get the parent information, What would you recommend on this?", "session_id": "doc2dial_3325"}
{"topic_shift": false, "utterance": "When you fill the FAFSA form online or in the app, there is an option to indicate that you have special circumstances that make you unable to get your parent information. If you use this option you'll be able to submit the FAFSA form without the parent information.", "session_id": "doc2dial_3325"}
{"topic_shift": false, "utterance": "So that option is available both on the myStudentAid app and on the website?", "session_id": "doc2dial_3325"}
{"topic_shift": false, "utterance": "Yes, that's correct. Whether you fill your form online or through the app you'll get asked if you are able to provide information about your parents.", "session_id": "doc2dial_3325"}
{"topic_shift": false, "utterance": "Would that create any disadvantage? to submit the form without the parent information?", "session_id": "doc2dial_3325"}
{"topic_shift": false, "utterance": "Yes, if you do it like that your FAFSA form will be submitted but it won't be fully processed and you won't receive an Expected Family Contribution (EFC). In this case, you should contact the financial aid office at the college or career school you plan to attend.", "session_id": "doc2dial_3325"}
{"topic_shift": false, "utterance": "I need help with the fafsa parent part", "session_id": "doc2dial_3331"}
{"topic_shift": false, "utterance": "I can help you with who has to provide parent information on the FAFSA form, and learn what to do if you aren\u2019t in contact with your parents", "session_id": "doc2dial_3331"}
{"topic_shift": true, "utterance": "what if I live away from my parents?", "session_id": "doc2dial_3331"}
{"topic_shift": false, "utterance": "You will still have to answer the questions about your parents if you are considered a dependent student.", "session_id": "doc2dial_3331"}
{"topic_shift": true, "utterance": "do I answer them if I am not a dependent?", "session_id": "doc2dial_3331"}
{"topic_shift": false, "utterance": "Have you figured out that you are not a dependent for federal student aid purposes?", "session_id": "doc2dial_3331"}
{"topic_shift": false, "utterance": "no, but I don't think I am a dependent", "session_id": "doc2dial_3331"}
{"topic_shift": true, "utterance": "what can I look at to figure out if I'm dependent or independent?", "session_id": "doc2dial_3331"}
{"topic_shift": false, "utterance": "There is a worksheet to help students determine their dependency status when filling out the FAFSA form", "session_id": "doc2dial_3331"}
{"topic_shift": true, "utterance": "how do I answer the veteran question if I will be one soon but not yet?", "session_id": "doc2dial_3331"}
{"topic_shift": false, "utterance": "You answer Yes if you are not a veteran now but will be one by June 30 , 2021", "session_id": "doc2dial_3331"}
{"topic_shift": false, "utterance": "Hey, I need to know if VA will pay for my glasses.", "session_id": "doc2dial_1526"}
{"topic_shift": true, "utterance": "Of course. We'll cover the cost of your eyeglasses if you meet at least one of the requirements.", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "Where can I find more information about all this?", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "You could contact the prosthetic representative at your nearest VA medical center or clinic or find a VA health facility near you.", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "Will do. What are those requirements you mentioned earlier?", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "Do you have a compensable service-connected disability, a disability linked to your military service for which you're receiving VA disability payments?", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "Are you a former prisoner of war?", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "No. Why would I? I've never been part of an actual war.", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "Were you awarded a Purple Heart?", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "No. I wouldn't say no if you want to send me one though.", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "Do you currently receive benefits under Title 38 United States Code U.S.C.?", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "Yes, I do. That applies.", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "In that case we'll cover the cost of your eyeglasses.", "session_id": "doc2dial_1526"}
{"topic_shift": false, "utterance": "I need some information about where to go for VA healthcare.", "session_id": "doc2dial_1240"}
{"topic_shift": true, "utterance": "There are several places where you may go to receive care, including a VA outpatient clinic and mobile Vet centers.", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "Do you live near a VA medical center?", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "No, I don't think so.", "session_id": "doc2dial_1240"}
{"topic_shift": true, "utterance": "What do the VA medical centers offer?", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "VA medical centers offer a wide range of services to cover your healthcare needs.", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "What if I have to use VA centers at different locations? Will they have my medical records on file?", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "Yes. With our electronic medical record system, your medical records will be available no matter what location you use.", "session_id": "doc2dial_1240"}
{"topic_shift": true, "utterance": "I was thinking about moving to France with my wife. Do you have any programs for those who live internationally?", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "Yes. You can sign up for our Foreign Medical Program. This program will pay for certain needed health care services received in a foreign country.", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "Can I receive health care at an urgent care clinic?", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "Yes, but you will need to be signed up with our VA health care program and have received care with us within the last 2 years.", "session_id": "doc2dial_1240"}
{"topic_shift": false, "utterance": "Hello I need information about How do I get a degree if I don't want to register?", "session_id": "doc2dial_2749"}
{"topic_shift": true, "utterance": "This is known as a title-only transaction. Complete a Vehicle Registration / Title Application PDF MV-82 or Title Title PDF Application MV-82TON, available at any motor vehicle office. It is also available upon request at a DMV Call Center or DMV Internet Office.", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "want to request only a certificate of title?", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "You must pay sales tax at a motor vehicle office. Bring your proof of ownership and proof of purchase price. The most commonly accepted proof of purchase price is a Statement of Transaction: Sale or Gift of a Motor Vehicle, Trailer, ATV, ATV, Boat or Snowmobile PDF at the State Department of Taxation and Finance. New York DTF-802, available at any motor vehicle office or at the DMV Internet Office.", "session_id": "doc2dial_2749"}
{"topic_shift": true, "utterance": "What if my purchase does not qualify for a certificate of title?", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "In that case proof of ownership is a transferable record signed by you.", "session_id": "doc2dial_2749"}
{"topic_shift": true, "utterance": "What should I do with the plates if I do not transfer them to another vehicle?", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "turn them in at a DMV office as soon as possible.", "session_id": "doc2dial_2749"}
{"topic_shift": true, "utterance": "What vehicles must be titled?", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "New York State issues a Certificate of Title MV-999 for:   most motor vehicles from model year 1973 or later;    motor boats, 1987 or later model, measuring 14 feet or more", "session_id": "doc2dial_2749"}
{"topic_shift": true, "utterance": "What evidence should I give When requesting an original certificate of title?", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "When you request an original certificate of title, you must provide a signed proof of ownership, proof of sales tax payment, and proof of identity.", "session_id": "doc2dial_2749"}
{"topic_shift": true, "utterance": "and what vouchers should i send?", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "send proof of examples of your current address: a photocopy of your current record, driver's license, or utility bill. A new certificate of title that does not indicate the lien will be processed and mailed immediately.", "session_id": "doc2dial_2749"}
{"topic_shift": false, "utterance": "Do I qualify for a discharge of my federal student loan?", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "You can qualify if you are totally or permanently disabled.", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "Are you totally and permanently disabled?", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "Yes I am.", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "To qualify you must complete and submit a TPD discharge application, along with various documentation.", "session_id": "doc2dial_3457"}
{"topic_shift": true, "utterance": "What if I submit VA documentation?", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "We will notify you that your obligation has been discharged based on VA documentation.", "session_id": "doc2dial_3457"}
{"topic_shift": true, "utterance": "Through the document, who does the term \"we\", \"our\", and \"us\" refer to?", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "The US Department of Education.", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "What other documents will I need?", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "You will need documents that show that you meet our requirements for being considered totally and permanently disabled.", "session_id": "doc2dial_3457"}
{"topic_shift": true, "utterance": "Can I qualify for a TPD discharge by having a doctor certify that I am disabled on an application?", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "Is your disability expected to result in death?", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "Sadly, yes.", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "I am terribly sorry to hear that. You can have your doctor certify on the TPD discharge application that you are unable to engage in any substantial gainful activity due to a physical or mental impairment.", "session_id": "doc2dial_3457"}
{"topic_shift": true, "utterance": "Does a TPD discharge mean that I won't have to repay my loan back?", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "Yes. You will not have to pay your loan back.", "session_id": "doc2dial_3457"}
{"topic_shift": false, "utterance": "what can we get forgiven on a teacher loan?", "session_id": "doc2dial_2991"}
{"topic_shift": true, "utterance": "The maximum forgiveness amount is either $17,500 or $5,000, depending on the subject area taught.", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "Do you have eligible loans under both the Direct Loan Program and the FFEL Program?", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "$17,500 or $5,000 is a combined maximum forgiveness amount for both programs", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "Is it that easy or are there more steps to be eligible for the maximum forgiveness?", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "Were you a highly qualified full-time mathematics or science teacher who taught students at the secondary school level?", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "No I wasn't", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "Were you a highly qualified special education teacher whose primary responsibility was to provide special education to children with disabilities?", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "No I didn't work with special ed students", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "You are not eligible for the combined maximum forgiveness amount", "session_id": "doc2dial_2991"}
{"topic_shift": true, "utterance": "what loan forgiveness can I get for a Federal Consolidation Loan?", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "You may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid an eligible Direct Subsidized Loan, Direct Unsubsidized Loan, Subsidized Federal Stafford Loan, or Unsubsidized Federal Stafford Loan.", "session_id": "doc2dial_2991"}
{"topic_shift": false, "utterance": "How much will I receive applying for benefits as a spouse?", "session_id": "doc2dial_329"}
{"topic_shift": true, "utterance": "Will you be appying for your own benefits also?", "session_id": "doc2dial_329"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_329"}
{"topic_shift": false, "utterance": "If you qualify and apply for your own retirement benefits and for benefits as a spouse , we always pay your own benefits first .", "session_id": "doc2dial_329"}
{"topic_shift": true, "utterance": "I am hard of hearing is there a special number I can call?", "session_id": "doc2dial_329"}
{"topic_shift": false, "utterance": "You can call us at [52] you can call us at TTY 1 - 800 - 325 - 0778  and apply if you are deaf or hard of hearing", "session_id": "doc2dial_329"}
{"topic_shift": false, "utterance": "How can I apply online?", "session_id": "doc2dial_329"}
{"topic_shift": false, "utterance": "Online - Use our Social Security Retirement / Medicare Benefit Application to apply for retirement , spouse 's , divorced spouse 's or Medicare benefits", "session_id": "doc2dial_329"}
{"topic_shift": true, "utterance": "How much will I reeive if my spouse is full retirement age and how do they apply online?", "session_id": "doc2dial_329"}
{"topic_shift": false, "utterance": "they also can apply online by using the retirement application .", "session_id": "doc2dial_329"}
{"topic_shift": true, "utterance": "What steps do I take if some members of my family might qualify for benefits?", "session_id": "doc2dial_329"}
{"topic_shift": false, "utterance": "go to \" How You Apply For Retirement Benefits Or Medicare", "session_id": "doc2dial_329"}
{"topic_shift": false, "utterance": "I have health care through the VA and I would like more information about it.", "session_id": "doc2dial_1268"}
{"topic_shift": true, "utterance": "What kind of information are you looking for? We can provide information on how to get health services, what those services cost, and more.", "session_id": "doc2dial_1268"}
{"topic_shift": true, "utterance": "I can also give you information on additional services that the VA offers, if that is what you are looking for?", "session_id": "doc2dial_1268"}
{"topic_shift": false, "utterance": "No, I don't want to learn about other services today. I want to know about the health care.", "session_id": "doc2dial_1268"}
{"topic_shift": true, "utterance": "Well, I recently became homeless and I don't know if I can afford health care now. I don't know what to do!", "session_id": "doc2dial_1268"}
{"topic_shift": false, "utterance": "We may be able to help you to get free health care and possibly free limited dental care. We can also help you connect with local resources like shelters.", "session_id": "doc2dial_1268"}
{"topic_shift": true, "utterance": "Does the health care only cover checkups or could I see a specialist if I need it?", "session_id": "doc2dial_1268"}
{"topic_shift": false, "utterance": "VA health care also covers specialist appointments.", "session_id": "doc2dial_1268"}
{"topic_shift": true, "utterance": "How do I find out more about what it covers?", "session_id": "doc2dial_1268"}
{"topic_shift": false, "utterance": "I can help you with that. Was there anything specific you wanted to know about coverage of?", "session_id": "doc2dial_1268"}
{"topic_shift": true, "utterance": "What if I need to talk to someone but I don't want anyone else to know about it? Sometimes I just feel like I am overwhelmed and I need to talk to someone but my family doesn't understand me, you know?", "session_id": "doc2dial_1268"}
{"topic_shift": false, "utterance": "You can chat online with our Veterans Crisis Line at any time. They are free, open 24/7, and anything you say is confidential.", "session_id": "doc2dial_1268"}
{"topic_shift": false, "utterance": "Can you tell me about driver responsibility assessment?", "session_id": "doc2dial_2761"}
{"topic_shift": true, "utterance": "You want to know more about paying the driver responsibility assessment?", "session_id": "doc2dial_2761"}
{"topic_shift": false, "utterance": "Yes, I would like to know about the driver responsibility assessment.", "session_id": "doc2dial_2761"}
{"topic_shift": false, "utterance": "I am able to tell you that the driver responsibility assessment is a fee that is paid to the DMV over a three year period if you are convicted of certain traffic offenses in NY State or when you accumulate 6 or more points on your driving record within 18 months.", "session_id": "doc2dial_2761"}
{"topic_shift": true, "utterance": "What happens if i am convicted of an alcohol or drugged driving-related offense or if I refuse to take a chemical test?", "session_id": "doc2dial_2761"}
{"topic_shift": false, "utterance": "The minimum annual assessment is $250 and the total for three years will be $750.", "session_id": "doc2dial_2761"}
{"topic_shift": false, "utterance": "What if I have 6 points on my driver record  for violations committed for a span of 18 months?", "session_id": "doc2dial_2761"}
{"topic_shift": false, "utterance": "You would pay the $100 minimum annual assessment and the total of $300 for three years.", "session_id": "doc2dial_2761"}
{"topic_shift": true, "utterance": "Can I pay off the assessment at one time?", "session_id": "doc2dial_2761"}
{"topic_shift": false, "utterance": "Yes, you actually can pay the assessment for the three years when you receive your first statement.", "session_id": "doc2dial_2761"}
{"topic_shift": true, "utterance": "What can I use for payment at the DMV office?", "session_id": "doc2dial_2761"}
{"topic_shift": false, "utterance": "You can bring a check or money order for at least the minimum amount on your statement to the local DMV.", "session_id": "doc2dial_2761"}
{"topic_shift": false, "utterance": "What exactly are disability benefits?", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "I will be glad to help with that Social Security pays disability benefits to people who ca n't work because they have a medical condition that 's expected to last at least one year or result in death", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "What if I receive social security benefiots?", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "No I do not", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "Can I apply an appeal?", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "Yes you can please refer to  Apply for DisabilityReturn to a Saved ApplicationCheck Application or Appeal Status", "session_id": "doc2dial_301"}
{"topic_shift": true, "utterance": "Who can apply online?", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "You are eligible to file online for SSI if you Are between the ages of 18 and 65 ;", "session_id": "doc2dial_301"}
{"topic_shift": true, "utterance": "is there a calculator or a way to manage my benefits?", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "USE OUR DISABILITY PLANNER here", "session_id": "doc2dial_301"}
{"topic_shift": true, "utterance": "What are the advantages for apply online?", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "Start your disability claim immediately There is no need to wait for an appointment .", "session_id": "doc2dial_301"}
{"topic_shift": true, "utterance": "any other way to apply?", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "You can also apply  By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday", "session_id": "doc2dial_301"}
{"topic_shift": false, "utterance": "help me with SSI", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "Okay, the Supplemental Security Income program pays benefits to disabled adults and children who have limited income and resources.", "session_id": "doc2dial_467"}
{"topic_shift": true, "utterance": "do you have a number I can call to get an elderly person signed up?", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "If the person is age 65 and older you can call us at 1-800-772-1213.", "session_id": "doc2dial_467"}
{"topic_shift": true, "utterance": "can we just get an appointment?", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "You can make an appointment with a local Social Security office by calling 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "if the person we're helping is disabled is there a way to do all of the application online?", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "You can file for SSI online but only if you meet certain requirements.", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "can we get an appointment at the nearest place to us?", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "You can contact your local Social Security office for more information.", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "what's some of the criteria to be able to just do it online?", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "Is the person between the ages of 18 and 65?", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "no she's older", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "I'm sorry but you won't be able to file for SSI online.", "session_id": "doc2dial_467"}
{"topic_shift": false, "utterance": "I need help choosing the right school for me.", "session_id": "doc2dial_3319"}
{"topic_shift": true, "utterance": "I can help you with that. Have you researched any colleges or career schools yet?", "session_id": "doc2dial_3319"}
{"topic_shift": false, "utterance": "Yes. I've found a few schools that I'm interested in.", "session_id": "doc2dial_3319"}
{"topic_shift": false, "utterance": "Great. It sounds like you already have a list of schools, so your next step will be to compare them. Some factors you should be thinking about are tuition costs, the location of the school, and accreditation.", "session_id": "doc2dial_3319"}
{"topic_shift": true, "utterance": "Are statistics useful in comparing schools?", "session_id": "doc2dial_3319"}
{"topic_shift": false, "utterance": "Yes. Statistics can help you evaluate schools.", "session_id": "doc2dial_3319"}
{"topic_shift": true, "utterance": "What can a college fair offer me?", "session_id": "doc2dial_3319"}
{"topic_shift": false, "utterance": "College fairs are a fantastic way to learn more about colleges. They allow you to interact with representatives from several colleges and career schools.", "session_id": "doc2dial_3319"}
{"topic_shift": true, "utterance": "What if I receive federal student aid and end up having to withdrawal from college? How do refund policies work?", "session_id": "doc2dial_3319"}
{"topic_shift": false, "utterance": "A college's return of aid policy differs from school to school, but it's possible that some of that money might have to be given back to the source by the school or yourself.", "session_id": "doc2dial_3319"}
{"topic_shift": true, "utterance": "Why should I consider applying to multiple schools?", "session_id": "doc2dial_3319"}
{"topic_shift": false, "utterance": "Financial aid packages will differ from school to school. Of course, some packages will be more attractive than others, so applying to multiple schools is the best way to go.", "session_id": "doc2dial_3319"}
{"topic_shift": false, "utterance": "Good afternoon, I got a traffic ticket yesterday and i don't know what to do?", "session_id": "doc2dial_2007"}
{"topic_shift": true, "utterance": "The tickes was issued for a criminal traffic violation?", "session_id": "doc2dial_2007"}
{"topic_shift": false, "utterance": "No, not at all.", "session_id": "doc2dial_2007"}
{"topic_shift": true, "utterance": "Ok.But you don't know what to do, right?", "session_id": "doc2dial_2007"}
{"topic_shift": false, "utterance": "No, i don't.", "session_id": "doc2dial_2007"}
{"topic_shift": true, "utterance": "I mean, is there any place i have to go or any process i need to go through?", "session_id": "doc2dial_2007"}
{"topic_shift": false, "utterance": "Well, you have to go the corresponding hearing, so you can treat your case. For that, go to any TVB office to watch hearings and so be prepared for yours.", "session_id": "doc2dial_2007"}
{"topic_shift": false, "utterance": "Are you going to plead guilty?", "session_id": "doc2dial_2007"}
{"topic_shift": false, "utterance": "No, i'm not planing to do that.", "session_id": "doc2dial_2007"}
{"topic_shift": true, "utterance": "I just was sending some texting while i was driving, That culd be bad for me, i ask?", "session_id": "doc2dial_2007"}
{"topic_shift": false, "utterance": "Well, if you're found guilty of that charge, indeed could be bad for you. It could end with your license being suspended for a 120 days period.", "session_id": "doc2dial_2007"}
{"topic_shift": false, "utterance": "Can you tell me what is direct deposit?", "session_id": "doc2dial_473"}
{"topic_shift": true, "utterance": "This is a safe, secure and simple way to get the benefits.", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "Do you need us to send your payment to a bank or credit union account?", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "not really.", "session_id": "doc2dial_473"}
{"topic_shift": true, "utterance": "Since when are we required to get our payments electronically?", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "It's like that since March 1, 2013.", "session_id": "doc2dial_473"}
{"topic_shift": true, "utterance": "I have more questions about this.", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "Do you need help setting up or changing your direct deposit online or have more questions about it?", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "We can answer all your questions and help you out if you call our toll-free number 1-800-772-1213 or you could visit your local Social Security office.", "session_id": "doc2dial_473"}
{"topic_shift": true, "utterance": "and what if I applied for benefits before March 1, 2013?", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "If you didn't sign up for electronic payment at the time, we recommend you to do it now.", "session_id": "doc2dial_473"}
{"topic_shift": true, "utterance": "can you give me a TTY number, please?.", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "Yes, our TTY number is 1-800-325-0778", "session_id": "doc2dial_473"}
{"topic_shift": false, "utterance": "Hello, i'm interested in changing my license from Class D to Class E, please.", "session_id": "doc2dial_2013"}
{"topic_shift": true, "utterance": "Have you completed any procedures or applications yet?", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "No, i haven't.", "session_id": "doc2dial_2013"}
{"topic_shift": true, "utterance": "Ok, have you at least verified what kind of identification you need to bring to the DMV?", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "Do i need to verify that before hand?", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "Yeah, that's the correct thing to do. Besides, you need to find your proofs also.", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "Would you want a printing in your license of \"Not for Federal Purposes\"?", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "No, don't think i will need that.", "session_id": "doc2dial_2013"}
{"topic_shift": true, "utterance": "How do i know if my license is Enhanced or not? All i know it was issued in February 2017, can you clarify this to me, please?", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "Don't worry, sure i  can do that. Seeing that date, i have to inform you that license is just a standard one.", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "Ok, thanks for the clarification. Another question, a friend of mine is looking to get its first driver license, which type could be better for him?", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "If he's going to apply for the first time, a E type driver license could be just the better, instead a D type. That's because both license requires the same vision and share written and road tests.", "session_id": "doc2dial_2013"}
{"topic_shift": false, "utterance": "I need to answer several questions", "session_id": "doc2dial_2775"}
{"topic_shift": true, "utterance": "of the course?", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2775"}
{"topic_shift": true, "utterance": "of Point Reduction?", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "you complete the PIRP course?", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "how do I receive the point reduction ?", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "yes i received it", "session_id": "doc2dial_2775"}
{"topic_shift": true, "utterance": "If i are the principal operator of a motor vehicle?", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "you will receive a minimum 10 % reduction in the base rate of your automobile and motorcycle liability and collision insurance premiums each year for three years", "session_id": "doc2dial_2775"}
{"topic_shift": true, "utterance": "How do I receive the reduction of points?", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "The PIRP sponsor will notify the DMV within ten weeks after you complete the course . A notice will then be entered on your driving record , and the DMV computer will automatically reduce your active point total by up to four points .", "session_id": "doc2dial_2775"}
{"topic_shift": false, "utterance": "hello. IS there a way to mail the documents needed?", "session_id": "doc2dial_315"}
{"topic_shift": true, "utterance": "Hello, I will be glad to help you with that.  YEs you can. you must include the Social Security number so that we can match them with the correct application", "session_id": "doc2dial_315"}
{"topic_shift": false, "utterance": "Ok thanks so much", "session_id": "doc2dial_315"}
{"topic_shift": false, "utterance": "you must include the Social Security number so that we can match them with the correct application", "session_id": "doc2dial_315"}
{"topic_shift": true, "utterance": "What other ways can I apply?", "session_id": "doc2dial_315"}
{"topic_shift": false, "utterance": "By phone - Call us at 1 - 800 - 772 - 1213 from 7 a.m. to 7 p.m. Monday through Friday", "session_id": "doc2dial_315"}
{"topic_shift": true, "utterance": "What if I do not want to mail it?", "session_id": "doc2dial_315"}
{"topic_shift": false, "utterance": "Sure no problem, there are other options. you may bring them to a Social Security office", "session_id": "doc2dial_315"}
{"topic_shift": true, "utterance": "What is the next step after I apply?", "session_id": "doc2dial_315"}
{"topic_shift": false, "utterance": "We will  Provide confirmation of your application- either electronically or by mail", "session_id": "doc2dial_315"}
{"topic_shift": true, "utterance": "I have a hearing issue, is there a certain number to call?", "session_id": "doc2dial_315"}
{"topic_shift": false, "utterance": "Not a problem!  you can call us at TTY 1 - 800 - 325 - 0778", "session_id": "doc2dial_315"}
{"topic_shift": false, "utterance": "I requested a decision review on a VA supplemental claim, and I need to know what to do next.", "session_id": "doc2dial_1297"}
{"topic_shift": true, "utterance": "I can certainly assist you with that. After a review, you don't have to do anything while you wait.", "session_id": "doc2dial_1297"}
{"topic_shift": false, "utterance": "Has the VA contacted you for additional information since the review? Or have they scheduled any additional exams for you?", "session_id": "doc2dial_1297"}
{"topic_shift": false, "utterance": "No, they haven't contacted me at all about the review or anything yet.", "session_id": "doc2dial_1297"}
{"topic_shift": true, "utterance": "They said the original claim was rejected because there wasn't enough proof. I gathered more evidence 2 years ago but just filed the decision review last week. Is there a time limit on when I can get new evidence?", "session_id": "doc2dial_1297"}
{"topic_shift": false, "utterance": "Yes, you only have a year from the original claim to have it reviewed in most cases, unless you have a Fiduciary or Multiple party claim.", "session_id": "doc2dial_1297"}
{"topic_shift": true, "utterance": "Oh, good, mine is a multiple party claim. But if I find any more evidence, how do I make sure they get it?", "session_id": "doc2dial_1297"}
{"topic_shift": false, "utterance": "You can submit it to them yourself, or you can ask the VA to submit any evidence like medical records.", "session_id": "doc2dial_1297"}
{"topic_shift": true, "utterance": "How I submit the forms?", "session_id": "doc2dial_1297"}
{"topic_shift": false, "utterance": "The \"yourdecision\" page has instructions on how to submit your form.", "session_id": "doc2dial_1297"}
{"topic_shift": true, "utterance": "I have some evidence from a federal facility that I was at. How do I get that evidence submitted?", "session_id": "doc2dial_1297"}
{"topic_shift": false, "utterance": "The VA can help you obtain and submit that evidence for you.", "session_id": "doc2dial_1297"}
{"topic_shift": false, "utterance": "What kind of documents are required to get a card?", "session_id": "doc2dial_3480"}
{"topic_shift": true, "utterance": "You need an original proof of citizenship.", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "If it's for a child, you need a State issued birth certificate recorded before the child was 5.", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "What if her birth certificate wasn't issued when she was born?", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "Does your child have a passport?", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "No, she doesn't have a passport.", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "What if I can't get a hold of the documents?", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "There are other documents we can consider, such as an employee ID card if it has your name, age, and is not expired.", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "What can I use for a child without a passport?", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "You can submit an adoption decree or state issued ID card.", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "My older child used to live in another country, how can I get him ma Social Security card?", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "Submit his passport or school records as proof he was never issued a SSN.", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "Will you need proof of my identity?", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "Yes, you can use your driver's license or state ID card.", "session_id": "doc2dial_3480"}
{"topic_shift": false, "utterance": "I'm looking for Financial Aid help", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "Are you planning to attend college or career school?", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "not at the moment but I want to learn about these things for when I'm ready", "session_id": "doc2dial_2946"}
{"topic_shift": true, "utterance": "can you tell me about the FAFSA application?", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "You can apply for federal grants, work-study, and loans with the Free Application for Federal Student Aid form by filling it out before each year of college. Your school will use your FAFSA data to determine your federal aid eligibility", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "Did you want more information?", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "yes, what happens after I send it in?", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "After you submit it you will receive your Student Aid Report", "session_id": "doc2dial_2946"}
{"topic_shift": true, "utterance": "do they tell me what I can get in aid?", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "Yes, you will get an aid offer that explains the types and amounts of aid a college is offering you , and your expected costs for the year", "session_id": "doc2dial_2946"}
{"topic_shift": true, "utterance": "how can I prepare for when I'm ready to do all of this?", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "You can ask your school counselors and the college financial aid office about state, college, and nonprofit grants and scholarships you can apply for. And be sure to meet application deadlines.", "session_id": "doc2dial_2946"}
{"topic_shift": false, "utterance": "Who in my family are eligible for increased benefits?", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "Hello, I  will be glad to help you with that. If you have a spouse that passed, you may be eligible", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "I am sorry I have to ask this. Does that apply to you?", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "oh it is okay. YEs I lost a spouse", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "Sorry to hear that. Then you may be eligible", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "Thank you. Is there a list I can look at?", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "yes please select the publication below that applies to the type of benefits you receive", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "What is the age to get it?", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "It is 65", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "Will it ever increase", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "If your spouse or ex - spouse has died  you may be eligible for a higher survivor benefit based on his or her work", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "I worked for 11 years and am of age will i qualify?", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "Yes it is possible", "session_id": "doc2dial_498"}
{"topic_shift": false, "utterance": "Hello I need information about What happens after I apply for retirement benefits?", "session_id": "doc2dial_3494"}
{"topic_shift": true, "utterance": "Once we receive your request, we will review it. After the review, we will contact you if we need more information or if we need to see your documents.", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "and after the review?", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "We will contact you if we need more information or if we need to see your documents.", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "Is it possible that I may receive benefits on someone else's record?", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "We will gladly let you know this after reviewing", "session_id": "doc2dial_3494"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "You can call us by phone: Call 1-800-772-1213. TTY 1 - 800 - 325 - 0778 from 7 AM to 7 PM Monday through Friday. we will gladly assist you", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "and are there other ways to apply for retirement benefits?", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "of course", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "you don't live in the usa ?", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "yes, I am not a US resident", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "You can also: contact the Social Security office, the US embassy or consulate. USA Closer.", "session_id": "doc2dial_3494"}
{"topic_shift": false, "utterance": "Financial aid", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "Are you planning to attend college or career school?", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "not until a few years but I want to be prepared", "session_id": "doc2dial_2952"}
{"topic_shift": true, "utterance": "how soon would I have to start paying back a school loan?", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "For a federal student loan you would have a 6 month grace period before you begin making payments after graduation.", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "who would I talk to about repaying the loan if I get into money problems?", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "You would need to contact your loan servicer to discuss repayment options", "session_id": "doc2dial_2952"}
{"topic_shift": true, "utterance": "when getting a school loan would I have to ask for a specific amount?", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "If you fill out the FAFSA form you will receive an aid offer that explains the types and amounts of aid a college is offering you, and your expected costs for the year.", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "will I get offered the same amount no matter where I go?", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "If you have been accepted to multiple colleges, compare the costs and different aid offers and accept the aid from the school's that's best for you.", "session_id": "doc2dial_2952"}
{"topic_shift": false, "utterance": "can you give me details of VA women s health services", "session_id": "doc2dial_1283"}
{"topic_shift": false, "utterance": "are you a veteran woman?", "session_id": "doc2dial_1283"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1283"}
{"topic_shift": false, "utterance": "you re part of the fastest - growing group within our Veteran population. And we re dedicated to meeting your health care needs .", "session_id": "doc2dial_1283"}
{"topic_shift": true, "utterance": "If I am currently enrolled for VA medical care?", "session_id": "doc2dial_1283"}
{"topic_shift": false, "utterance": "contact your VA medical center and ask for the provider s phone number.", "session_id": "doc2dial_1283"}
{"topic_shift": true, "utterance": "If I don't have VA health care benefits, can I still receive care?", "session_id": "doc2dial_1283"}
{"topic_shift": false, "utterance": "if you meet all the requirements", "session_id": "doc2dial_1283"}
{"topic_shift": true, "utterance": "What women s health services does VA provide?", "session_id": "doc2dial_1283"}
{"topic_shift": false, "utterance": "We provide services for : who are homelesss and Women Veterans", "session_id": "doc2dial_1283"}
{"topic_shift": true, "utterance": "can I contact a VA healthcare provider?", "session_id": "doc2dial_1283"}
{"topic_shift": false, "utterance": "If you re a woman Veteran and you re currently signed up for VA health care ,  you can reach a VA health care provider at your local VA medical center by phone 24 hours a day , 7 days a week .  This provider will answer questions and give you advice on health concerns .", "session_id": "doc2dial_1283"}
{"topic_shift": false, "utterance": "Can you please tell me how I can obtain my military service records?", "session_id": "doc2dial_881"}
{"topic_shift": false, "utterance": "You can submit a military records request to get your DD214 or other military service records through the milConnect website.", "session_id": "doc2dial_881"}
{"topic_shift": true, "utterance": "How do I sign in to milConnect to get my military service records?", "session_id": "doc2dial_881"}
{"topic_shift": false, "utterance": "Do you have a Premium DS Logon account?", "session_id": "doc2dial_881"}
{"topic_shift": false, "utterance": "I do not.", "session_id": "doc2dial_881"}
{"topic_shift": true, "utterance": "Can I have another person request my military service records for me?", "session_id": "doc2dial_881"}
{"topic_shift": false, "utterance": "If the person is not your next of kin and you were discharges more than 62 years ago, they can order a copy of your military records.  The National Archives opens all records to the public 62 years after discharge.", "session_id": "doc2dial_881"}
{"topic_shift": true, "utterance": "Are there other ways to get my military records?", "session_id": "doc2dial_881"}
{"topic_shift": false, "utterance": "Yes, there are other ways.", "session_id": "doc2dial_881"}
{"topic_shift": true, "utterance": "If I can get signed in to milConnect, how do I request my DD214 or other records?", "session_id": "doc2dial_881"}
{"topic_shift": false, "utterance": "If you are on the signed-in homepage, click on Correspondence/Documentation.  Then select Defense Personnel Records Information DPRIS from the drop-down menu.  choose the Personnel File tab.  Fill out that form.  Then in the Document Index section you should check the boxes next to the document you are requesting and click the Create and Send Request button.", "session_id": "doc2dial_881"}
{"topic_shift": true, "utterance": "Ok, thank you, but what happens after I request my military records?", "session_id": "doc2dial_881"}
{"topic_shift": false, "utterance": "You will then receive an e-mail letting you know we are processing your request and a second e-mail when  your request is complete and your files are ready for you to view and download.", "session_id": "doc2dial_881"}
{"topic_shift": false, "utterance": "Can you explain to me how to exchange my out-of-state driver license?", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "Of course. You must exchange your out-of-state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York.", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "So I have 30 days to exchange my license?", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_2239"}
{"topic_shift": true, "utterance": "What if I come from another country, but I pay taxes?", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "In that case a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence.", "session_id": "doc2dial_2239"}
{"topic_shift": true, "utterance": "Makes sense. Do I need to visit a DMV office?", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "Yes, this transaction can only be processed in person, at a DMV office.", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "Do you wish to get a quicker service?", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "No, that's fine. I just want to get this done.", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "Are you from another county than New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany?", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "Yes, I come from another county.", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "Then please refer to the office locations and hours on our page.", "session_id": "doc2dial_2239"}
{"topic_shift": false, "utterance": "Good evening, i'm searching for information about getting funds to study abroad. Could you lend me a hand oh this?", "session_id": "doc2dial_3127"}
{"topic_shift": false, "utterance": "Absolutely, this is the right place. If you're planning to study abroad or just passing one semester, be aware you can receive federal aid.", "session_id": "doc2dial_3127"}
{"topic_shift": true, "utterance": "Alright, then. And what kind of help can i get?", "session_id": "doc2dial_3127"}
{"topic_shift": false, "utterance": "You can get funds form the William D. Ford Federal Direct Loan Program. You would need to check out if your desired school has participation on that program.", "session_id": "doc2dial_3127"}
{"topic_shift": true, "utterance": "That help could be affected or vary depending on what I study or what?", "session_id": "doc2dial_3127"}
{"topic_shift": false, "utterance": "No. Mostly, would be affected by your status as undergraduate or graduate student. In that regard, behavior is very like in the U.S.", "session_id": "doc2dial_3127"}
{"topic_shift": true, "utterance": "O.k, I think i get it. Well, lets say i made my mind and go for an international school. What can you do for me?", "session_id": "doc2dial_3127"}
{"topic_shift": false, "utterance": "Well, we can lend you a hand finding out which international schools get a part in federal student aid programs and then, guide you through the corresponding process of getting that federal aid.", "session_id": "doc2dial_3127"}
{"topic_shift": true, "utterance": "That sounds very good, thanks. Say, if i'm able to get that aid, what amount are we talking about?", "session_id": "doc2dial_3127"}
{"topic_shift": false, "utterance": "That would depend on the type of aid, but for both Direct Subsidized or Unsubsidized Loans, The amount you could receive goes from $5,500 to $20,500 range.", "session_id": "doc2dial_3127"}
{"topic_shift": false, "utterance": "In fact, Are you aware that amount could be affected by many factors?", "session_id": "doc2dial_3127"}
{"topic_shift": false, "utterance": "Well, no, i didn't knew that.", "session_id": "doc2dial_3127"}
{"topic_shift": false, "utterance": "How many social security credits do I need for benefits?", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits.", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "Alright, and how do I get those credits?", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_659"}
{"topic_shift": true, "utterance": "What about retirement benefits? How many credits do I require to retire?", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "Were you born after 1928?", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "Well, yes.", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "Then you need 40 credits to qualify for retirement.", "session_id": "doc2dial_659"}
{"topic_shift": true, "utterance": "How many credits can I earn per year?", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "You can earn up to a maximum of four credits per year.", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "If I earn more credits than needed, do I get a higher amount of benefits?", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "Your extra credits do not increase your benefit amount. The average of your earnings over your working years counts, not the total number of credits you earn.", "session_id": "doc2dial_659"}
{"topic_shift": false, "utterance": "Am I eligible for VA DIC as a surviving spouse or dependent?", "session_id": "doc2dial_1730"}
{"topic_shift": true, "utterance": "You may be eligible for VA benefits or compensation for surviving spouses if you meet the requirements listed below .", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "do you want to know the requirements?", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "Married the Veteran or service member before January 1 , 1957", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "Married the Veteran or service member within 15 years of their discharge from the period of military service during which the qualifying illness or injury started or got worse", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1730"}
{"topic_shift": true, "utterance": "whether you may be eligible for DIC benefits under the 2019 Blue Water Army Vietnam Veterans Act.", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1730"}
{"topic_shift": true, "utterance": "if 10 years passed before his death?", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "Since their release from active duty and for at least 5 years immediately before their death", "session_id": "doc2dial_1730"}
{"topic_shift": true, "utterance": "tell me the DIC eligibility information", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "Veterans who served on a Blue Water Navy vessel offshore of the Republic of Vietnam , or on another U.S. Navy or Coast Guard ship operating in the coastal waterways of Vietnam between January 9 , 1962 , and May 7 , 1975 , are now entitled to a presumption of service connection for illnesses related to Agent Orange exposure .", "session_id": "doc2dial_1730"}
{"topic_shift": false, "utterance": "I would like to get information VA benefits for service members.", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "What would you like to know?", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "I am an active National Guard.", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "Perfect. You are eligible for VA benefits.", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "Are you traditional or technical member of the National Guard?", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "Yes, I'm a traditional National Guard.", "session_id": "doc2dial_1056"}
{"topic_shift": true, "utterance": "What are benefits to consider when separating or retiring?", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "You 'll need to file 180 to 90 days before separation.", "session_id": "doc2dial_1056"}
{"topic_shift": true, "utterance": "Can i walk in to any Vet Center during clinic hours ?", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "Yes, anytime.", "session_id": "doc2dial_1056"}
{"topic_shift": true, "utterance": "Cau I to use benefits during and after service?", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "Totally.", "session_id": "doc2dial_1056"}
{"topic_shift": false, "utterance": "Hello, I would like to know what happens if I am already receiving benefits?", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "Are you already receiving Social Security or SSI benefits?", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "to changing Social Security benefits online direct deposit?", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "What if someone doesn't have an account?", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "What do I do When I decide which account is right for me?", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "Inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.", "session_id": "doc2dial_3641"}
{"topic_shift": true, "utterance": "What should I do if I am currently not receiving benefits?", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "tell the Social Security representative when you apply for the benefits you want to enroll in Direct Deposit.", "session_id": "doc2dial_3641"}
{"topic_shift": true, "utterance": "y Does the Direct Express card not work?", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "y Does the Direct Express card not work?", "session_id": "doc2dial_3641"}
{"topic_shift": false, "utterance": "How is it possible to avoid an lapse in insurance?", "session_id": "doc2dial_3899"}
{"topic_shift": true, "utterance": "Always remember that if you have no insurance you have no plates and keep your address up to date for your vehicle registration and driver license with the DMV.", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "Do you have valid auto liability insurance coverage?", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "Yes, I have valid auto liability insurance coverage for my vehicle.", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "It is a good thing you have valid liability coverage because otherwise you would have to surrender your registration and vehicle plates.", "session_id": "doc2dial_3899"}
{"topic_shift": true, "utterance": "How can I determine the lapse period?", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "You can figure it out by when the plate were reported lost/stolen/confiscated; or the registration expires.", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "What can I do when my license is suspended for a lapse of insurance?", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "Has your registration expired?", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "Yes, it has expired.", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "You then have to surrender your plates.", "session_id": "doc2dial_3899"}
{"topic_shift": true, "utterance": "Can another person register the vehicle if my registration is suspended for a lapse of insurance?", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "No, the DMV will not issue new registration if they determine that the purpose of the new registration is to avoid the suspension.", "session_id": "doc2dial_3899"}
{"topic_shift": false, "utterance": "What can I do if I don't agree with a board decision?", "session_id": "doc2dial_3655"}
{"topic_shift": true, "utterance": "Do you have new and relevant evidence to support your case?", "session_id": "doc2dial_3655"}
{"topic_shift": false, "utterance": "Yes, I have new and relevant information that will support my case.", "session_id": "doc2dial_3655"}
{"topic_shift": false, "utterance": "Then you may file a Supplemental Claim or appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_3655"}
{"topic_shift": true, "utterance": "When can I request a Board Appeal?", "session_id": "doc2dial_3655"}
{"topic_shift": false, "utterance": "You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher-Level Review decision; and you can't request to appeals in a row.", "session_id": "doc2dial_3655"}
{"topic_shift": true, "utterance": "Is there help available with a decision review?", "session_id": "doc2dial_3655"}
{"topic_shift": false, "utterance": "A Veterans Service Organization or VA-accredited attorney can help you request a decision review.", "session_id": "doc2dial_3655"}
{"topic_shift": true, "utterance": "I have more questions, how do I find the answers?", "session_id": "doc2dial_3655"}
{"topic_shift": false, "utterance": "You can look at frequently asked questions about decision reviews under FAQs.", "session_id": "doc2dial_3655"}
{"topic_shift": true, "utterance": "If VA schedules an exam what do I do?", "session_id": "doc2dial_3655"}
{"topic_shift": false, "utterance": "It is in your best interest not to miss the scheduled exams.", "session_id": "doc2dial_3655"}
{"topic_shift": false, "utterance": "hi i need help on how do i apply?", "session_id": "doc2dial_1042"}
{"topic_shift": true, "utterance": "You can apply online right now.", "session_id": "doc2dial_1042"}
{"topic_shift": false, "utterance": "What if the service member or veteran in your family is not yet using VR&E benefits and services?", "session_id": "doc2dial_1042"}
{"topic_shift": false, "utterance": "If your family member's service or veteran is not yet using VR&E benefits and services, they can also apply online through eBenefits.", "session_id": "doc2dial_1042"}
{"topic_shift": true, "utterance": "What kind of VR&E benefits can I get?", "session_id": "doc2dial_1042"}
{"topic_shift": false, "utterance": "You can get educational and vocational advice, plus help with: Exploring your skills and interests Charting a path to employment", "session_id": "doc2dial_1042"}
{"topic_shift": false, "utterance": "And in which cases, for example, is it possible to obtain the benefit?", "session_id": "doc2dial_1042"}
{"topic_shift": false, "utterance": "In certain cases, you may be able to get other dependent education and employment benefits and services. For example, you may qualify if you are the child of a Vietnam or Korean war veteran and have certain birth defects, or if you are a dependent child or spouse of a veteran who has died or is permanently and totally disabled as a result of active duty.", "session_id": "doc2dial_1042"}
{"topic_shift": true, "utterance": "What happens if I comply with The Post-9/11 GI Bill Chapter 33?", "session_id": "doc2dial_1042"}
{"topic_shift": false, "utterance": "if you meet those requirements and others you may be Eligible for a VA educational benefit", "session_id": "doc2dial_1042"}
{"topic_shift": true, "utterance": "and only the veterans are the beneficiaries?", "session_id": "doc2dial_1042"}
{"topic_shift": false, "utterance": "You can get professional and educational advice through VR&E as a dependent family member of a service member or veteran with a service-related disability.", "session_id": "doc2dial_1042"}
{"topic_shift": false, "utterance": "can you give me details of Eligibility requirements for VA home loan programs", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "Learn about VA home loan eligibility requirements for a VA direct or VA - backed loan . Find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status", "session_id": "doc2dial_1724"}
{"topic_shift": true, "utterance": "Can I use a COE I used before to request a restoration of rights?", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "fill out a Request for a Certificate of Eligibility VA Form 26 - 1880 and send it to the VA regional loan center for your state .  Download VA Form 26 - 1880Find your state s VA regional loan center", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "You ve sold the home you bought with the prior loan and have paid that loan in full", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "You qualify for the program", "session_id": "doc2dial_1724"}
{"topic_shift": true, "utterance": "Can I get a COE as the spouse of a Veteran?", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "You may be able to get a COE if you re the surviving spouse of a Veteran or the spouse of a Veteran who is missing in action or being held as a Prisoner of War POW . Find out how to apply for a COE as a surviving spouse", "session_id": "doc2dial_1724"}
{"topic_shift": true, "utterance": "If I received one of these discharge states", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "you may not be eligible for VA benefits", "session_id": "doc2dial_1724"}
{"topic_shift": false, "utterance": "I would like information on related benefits.", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "I can help you with that information.", "session_id": "doc2dial_895"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits?", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "If you have the necessary documents, yes.", "session_id": "doc2dial_895"}
{"topic_shift": true, "utterance": "Do I need to give you some documents?", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "Yes, you must upload them through our website.", "session_id": "doc2dial_895"}
{"topic_shift": true, "utterance": "In what other ways could I communicate with you?", "session_id": "doc2dial_895"}
{"topic_shift": true, "utterance": "Email.", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "Can I apply by email?", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "Right, and you can also make a call.", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "I will request information by that means.", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "Perfect, we will understand.", "session_id": "doc2dial_895"}
{"topic_shift": true, "utterance": "Can I make changes to my request after it is processed?", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "Yes, it is possible.", "session_id": "doc2dial_895"}
{"topic_shift": false, "utterance": "I need to know a few things about my direct plus loan application.", "session_id": "doc2dial_3133"}
{"topic_shift": true, "utterance": "Do you have a Direct PLUS Loan Application for Graduate/Professional StudentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "No, I don't.", "session_id": "doc2dial_3133"}
{"topic_shift": true, "utterance": "Do you have a Direct PLUS Loan Application for ParentsWilliam D. Ford Federal Direct Loan ProgramFederal Direct PLUS Loan Request for Supplemental Information?", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "Yes, I actually do.", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "In that case, parents must be logged in using their own.", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "Do you have questions regarding your loan eligibility, the next steps in the processing of your loan, when the loan will be disbursed paid out, or no longer wish to receive the loan?", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "Yes, I have many questions.", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "Then you should contact your school's financial aid office.", "session_id": "doc2dial_3133"}
{"topic_shift": true, "utterance": "What does the direct plus loan request let me do as a parent borrower?", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "You can request an additional deferment for 6 months after the student ceases to be enrolled at least half time, for example.", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "Makes sense. What happens to my information once I submitted my application?", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "The information that you provide will be sent to the school that you select. The school you select will use the information collected to determine your eligibility for a Direct PLUS Loan and process your application.", "session_id": "doc2dial_3133"}
{"topic_shift": false, "utterance": "Hi there. I probably will be moving out new york, but I got some doubts about the registration of my car.", "session_id": "doc2dial_2205"}
{"topic_shift": true, "utterance": "Sure, no problem. You can not have you car registered in new york with a out-of-state insurance.", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "That was your doubt?", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "Something like that, but not that exactly.", "session_id": "doc2dial_2205"}
{"topic_shift": true, "utterance": "There is a chance that I register my vehicle in another state and get issues with the dmv due the insurance?", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "Yes, you may have troubles with that. To avoid that, you need to send us a copy of your out-of-state registration in your name along with a copy of your out-of-state insurance.", "session_id": "doc2dial_2205"}
{"topic_shift": true, "utterance": "And what happens if I register my vehicle in another state?", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "If you do that, you will have to surrender your vehicle registration and plates to the dmv.", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "And once I do that, I then be able to get an insurance of another state without problem?", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "Yes, then you will be free to get an insurance from the state where you do your registration and you must meet the requirements of that state.", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "And what will happens wit my registration and license?", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "Your valid insurance coverage will lapse and we will suspend your registration and your driver license may be suspended too.", "session_id": "doc2dial_2205"}
{"topic_shift": false, "utterance": "Good, how can I qualify for Social Security Credits?", "session_id": "doc2dial_665"}
{"topic_shift": false, "utterance": "To qualify, it is important to fulfill at least 40 Social Security credits.", "session_id": "doc2dial_665"}
{"topic_shift": true, "utterance": "What happens if you are already receiving retirement or disability benefits at the time of your death?", "session_id": "doc2dial_665"}
{"topic_shift": false, "utterance": "We will primarily pay your survivors based on that right.", "session_id": "doc2dial_665"}
{"topic_shift": true, "utterance": "What if I was born after 1928?", "session_id": "doc2dial_665"}
{"topic_shift": false, "utterance": "Having 40 credits is vital to qualify for retirement.", "session_id": "doc2dial_665"}
{"topic_shift": true, "utterance": "How can you earn credits for this purpose?", "session_id": "doc2dial_665"}
{"topic_shift": false, "utterance": "I recommend that you read our post, which addresses that matter.", "session_id": "doc2dial_665"}
{"topic_shift": true, "utterance": "Can you tell me what requirements are needed to be eligible?", "session_id": "doc2dial_665"}
{"topic_shift": false, "utterance": "You must present a recent proof of work and a proof of duration to be eligible for this purpose.", "session_id": "doc2dial_665"}
{"topic_shift": true, "utterance": "Can you advise me, in relation to obtain the credits?", "session_id": "doc2dial_665"}
{"topic_shift": false, "utterance": "It is primary to work and pay Social Security taxes.", "session_id": "doc2dial_665"}
{"topic_shift": false, "utterance": "Perfect, thanks for the information.", "session_id": "doc2dial_665"}
{"topic_shift": false, "utterance": "Can you tell me who can qualify for federal student aid?", "session_id": "doc2dial_4112"}
{"topic_shift": false, "utterance": "Most U.S citizens or eligible noncitizens can qualify to get financial aid for college or career school. But there are some criteria for each program that those interested need to meet.", "session_id": "doc2dial_4112"}
{"topic_shift": true, "utterance": "Do you want to know the eligibility requirements?", "session_id": "doc2dial_4112"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_4112"}
{"topic_shift": true, "utterance": "Students with a parent killed in Iraq or Afghanistan can qualify for another aid program. Is this your case?", "session_id": "doc2dial_4112"}
{"topic_shift": false, "utterance": "Actually, yes. Tell me more about it, please.", "session_id": "doc2dial_4112"}
{"topic_shift": false, "utterance": "Sure", "session_id": "doc2dial_4112"}
{"topic_shift": false, "utterance": "Did your parent die during military service in any of those two countries after the events of 9/11?", "session_id": "doc2dial_4112"}
{"topic_shift": false, "utterance": "Not after 9/11.", "session_id": "doc2dial_4112"}
{"topic_shift": true, "utterance": "Is there any income cut-off to qualify for federal student aid?", "session_id": "doc2dial_4112"}
{"topic_shift": false, "utterance": "No, no income cut-off. But factors as the size of your family and your year in school are taken into consideration.", "session_id": "doc2dial_4112"}
{"topic_shift": false, "utterance": "I need a Social Security card for my kid that was born here in the states.", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "Social Security must verify a birth record for all U.S .- born applicants who apply for an original Social Security number .", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "Can you verify a birth record for your child?", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "Yes, I think I can but what specifically will I need so that I verify it", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "To verify a birth record ,Social Security will contact the office that issued it .", "session_id": "doc2dial_103"}
{"topic_shift": true, "utterance": "so I need a birth certificate? and what if I can't get one?", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "we can consider other documents , such as your child 's passport , to prove his or her age .", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "And what other things will I need?", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "You will need documents that proof your child 's identity. We may also accept the child's : State - issued non - driver 's identification card ; or Adoption decree ;", "session_id": "doc2dial_103"}
{"topic_shift": true, "utterance": "What if I applied for a Social Security number at the hospital already?", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "Social Security must verify a birth record for all U.S .- born applicants who apply for an original Social Security number .An exception is made for a parent who applies for a baby 's Social Security number at the hospital when the baby is born .", "session_id": "doc2dial_103"}
{"topic_shift": true, "utterance": "and I also need my kid's birth certificate along with those things?", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "If your child has or can obtain a U.S .- State - Issued birth certificate that recorded his or her birth before age 5 you must submit it .", "session_id": "doc2dial_103"}
{"topic_shift": false, "utterance": "How can I request benefits?", "session_id": "doc2dial_2563"}
{"topic_shift": true, "utterance": "To do it you must send\u00a0 Original installation request pdf VS-1v", "session_id": "doc2dial_2563"}
{"topic_shift": true, "utterance": "and do I need to have a Zoning Test?", "session_id": "doc2dial_2563"}
{"topic_shift": false, "utterance": "don't you have proof of zoning?", "session_id": "doc2dial_2563"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2563"}
{"topic_shift": false, "utterance": "ok if someone doesn't have proof of zoning, they shouldn't submit an application with the DMV yet!", "session_id": "doc2dial_2563"}
{"topic_shift": true, "utterance": "and must have proof of trade name?", "session_id": "doc2dial_2563"}
{"topic_shift": false, "utterance": "do you have your trade name proof?", "session_id": "doc2dial_2563"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2563"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_2563"}
{"topic_shift": false, "utterance": "Click here for more information on workers' compensation insurance", "session_id": "doc2dial_2563"}
{"topic_shift": true, "utterance": "and where can I get the authority certificate and sales tax identification number?", "session_id": "doc2dial_2563"}
{"topic_shift": false, "utterance": "The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website", "session_id": "doc2dial_2563"}
{"topic_shift": false, "utterance": "Could you give me more information regarding debt forgiveness of federal student loans as a result of a school misleading a student or being engaged in misconduct?", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "The type of debt forgiveness that you are speaking of is called borrower defense to repayment, which is also shortened to borrower defense. We have more sections on the website dedicated to this particular subject", "session_id": "doc2dial_4106"}
{"topic_shift": true, "utterance": "Have you a section on your website dedicated to common questions and answers surrounding forbearance/stopped collections status?", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "When you apply for borrower defense, all the federal student loans you have are placed into forbearance. Any debt collections that you have on any federal student loans in default are also stopped, pending a full review. Interest does continue to accrue however on your federal student loans", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "What happens in relation to forbearance/stopped collections of my application for borrower defense is denied or partially denied?", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "Yes, I have just found out the result of my application", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "In this instance, the interest that accumulated on your loans is added to the outstanding balance of your loans when you entered forbearance/stopped collections. This does mean that the amount you pay in the future could be higher than you initially thought", "session_id": "doc2dial_4106"}
{"topic_shift": true, "utterance": "What happens in the situation that I filed an application for borrower defense outside of the applicable limitation period, or indeed, if my loan payments re less than the amount owed after my discharge is applied?", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "In this case, you will not be eligible for a refund of payments, as you loan servicer will not apply any previous payments made on the discharged loan or return any made payments to you", "session_id": "doc2dial_4106"}
{"topic_shift": true, "utterance": "What does it mean to be granted a partial discharge on my federal student loan?", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "Any amount of your loan that is not discharged will need to be repaid by you, including any interest that has accrued. Any forbearance or stopped collections that you may have had on other borrowings will finish once you have been granted a partial discharge", "session_id": "doc2dial_4106"}
{"topic_shift": true, "utterance": "Are there any additional documents that I can submit as part of my application for borrower defense?", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "There are additional document that may be submitted, all of which are listed on the website under the relevant section", "session_id": "doc2dial_4106"}
{"topic_shift": false, "utterance": "I want to know the original documents needed to get a replacement card for a foreign-born U.S. citizen adult.", "session_id": "doc2dial_117"}
{"topic_shift": true, "utterance": "You have to prove your citizenship first.", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "have you already established your U.S. citizenship with us?.", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "I already did.", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "What can I do if I can't find some of the required documents?", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "You'll get asked for any other suitable document. Any submitted document should be current, contain all the needed information to identify you and have a recent photograph. For example, you could use your employee identification card.", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "What document can I use as proof of identity?", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "You can use your U.S. passport, state-issued non-driver ID card or your U.S. driver's license.", "session_id": "doc2dial_117"}
{"topic_shift": true, "utterance": "Would it cost anything to get the replacement card?", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "You can get it for free if your card is stolen or lost.", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "The documents must original or I can use copies?", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "The documents should be originals or certified copies.", "session_id": "doc2dial_117"}
{"topic_shift": false, "utterance": "Hello. I'm currently unemployed and would like to ask about possible jobs for me.", "session_id": "doc2dial_3669"}
{"topic_shift": false, "utterance": "Of course. We offer the help you need to build your career and find the opportunities that are right for you.", "session_id": "doc2dial_3669"}
{"topic_shift": false, "utterance": "That does sound good. Can you help me out then?", "session_id": "doc2dial_3669"}
{"topic_shift": false, "utterance": "Yes, I'm positive we can help you out.", "session_id": "doc2dial_3669"}
{"topic_shift": true, "utterance": "I've been searching for information and resources on how to get back into employment on the Internet, but didn't find anything too helpful.", "session_id": "doc2dial_3669"}
{"topic_shift": false, "utterance": "Well, on our website you can for example view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you 're an eligible Veteran participating in the Voc Rehab program.", "session_id": "doc2dial_3669"}
{"topic_shift": true, "utterance": "Would you like to know more about other VA benefits and services?", "session_id": "doc2dial_3669"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_3669"}
{"topic_shift": true, "utterance": "I'm rather young for a Veteran, so I was wondering if I can still go to college somehow. Can you tell me what to do?", "session_id": "doc2dial_3669"}
{"topic_shift": false, "utterance": "Yes, our counselors can help you transition from military to college life.", "session_id": "doc2dial_3669"}
{"topic_shift": true, "utterance": "That'd be fantastic. Also, where can I get help if I'm financially troubled and am about to lose my house?", "session_id": "doc2dial_3669"}
{"topic_shift": false, "utterance": "We offer many programs and services that may help including free health care and, in some cases, free limited dental care. We can also help you connect with resources in your community, like homeless shelters or faith-based organizations.", "session_id": "doc2dial_3669"}
{"topic_shift": false, "utterance": "Good evening. I recently bought a car from a company and want to change the name that appears in title. Can i do that at a DMV Office?", "session_id": "doc2dial_2577"}
{"topic_shift": true, "utterance": "Of course you can. You only need to bring a completed Vehicle Registration / Title Application Form MV-82 or Application for Title MV-82TON.", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "Don't you have any of these Forms?", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "Yeah, i don't have any of those right now. What to do then?", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "No need to worry. You can bring any other ID proof to us, such as a NYS license, a Permit or a non.driver ID card which is current or haven't expired for more than 2 years.", "session_id": "doc2dial_2577"}
{"topic_shift": true, "utterance": "Oh, lucky i have some of that. Look, i'm looking for the info but,i should have had my name in the title when i bought the vehicle, right?", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "That's correct. Is better that way so you can avoid any troubles if you decide to sell or transfer the vehicle afterwards.", "session_id": "doc2dial_2577"}
{"topic_shift": true, "utterance": "Umm, yeah, i'll have to keep that on mind next time, heh. Say, that other day i was in a dealership and hear something about liens and not knowing where to get information. Could you tell me something about it?", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "No problem. IF you know someone with a similar situation, just tell them to go online and look for information under Remove or add a lienholder from a tittle.", "session_id": "doc2dial_2577"}
{"topic_shift": true, "utterance": "Great, that has been written down. In any case i couldn't go to a DMV office, those proof which you mentioned before can be sent by mail? Are those the same as before?", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "The same. A copy of your NYS Driver License, Permit or Non-Driver ID Card, currently valid or not being expired for more than 2 years.", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "And, about the forms, are they the same ones, too?", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "You're right again. The Forms MV-82 or MV-82TON are required to come in that mail package.", "session_id": "doc2dial_2577"}
{"topic_shift": false, "utterance": "how Renew a CDL", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1 , 2020", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "you plan to travel and do n't have a Passport?", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "we recommend you upgrade to an Enhanced or REAL ID when you renew . Learn more about Enhanced , REAL ID and Standard documents", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "when can i get the id", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "Get your Enhanced or REAL ID today", "session_id": "doc2dial_2211"}
{"topic_shift": true, "utterance": "can you give me details of Renewal Fees", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "The fees listed include the photo document fee and the supplemental Metropolitan Commuter Transportation District MCTD fee , if required", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "Do you have any other classes combined with a motorcycle?", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2211"}
{"topic_shift": false, "utterance": "I have some questions about my social security credits.", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "Of course. First, you should know that you must earn at least 40 Social Security credits to qualify for Social Security benefits.", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "But I do earn those credits from working and paying taxes, right?", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "Yes, you earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_671"}
{"topic_shift": true, "utterance": "I am 68 years old now, how many credits do I need for my retirement?", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "If you were born after 1928, you need 40 credits to qualify for retirement.", "session_id": "doc2dial_671"}
{"topic_shift": true, "utterance": "I see. Well, what is the number of credits I need for survivor benefits?", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "The number of credits needed for family members to be eligible for survivors benefits depends on your age when you die. The younger you are, the fewer credits needed.", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "Are you already receiving retirement or disability benefits?", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_671"}
{"topic_shift": true, "utterance": "What should I consider for the duration of my work test?", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "You need to be aware that your work does not have to fall within a certain period. The table only provides an estimate of how many work credits you need. It does not cover all situations.", "session_id": "doc2dial_671"}
{"topic_shift": false, "utterance": "You tell me, I wanted to know what I need to be able to get approved. So how can you help?", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "We can help you learn about VA home loan eligibility requirements for a VA direct or VA-backed loan, we can help you find out how to apply for a Certificate of Eligibility to show your lender that you qualify based on your service history and duty status. Keep in mind that for a VA-backed home loan, you\u2019ll also need to meet your lender\u2019s credit and income loan requirements to receive financing.", "session_id": "doc2dial_1718"}
{"topic_shift": true, "utterance": "ok, how do I go on with this if I had a VA loan before?", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "Have you sold the home you bought with the prior loan and have paid that loan in full ?", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "no that didn't happen", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "Will a qualified Veteran-transferee agrees to assume your loan and substitute their entitlement for the same amount of entitlement you used originally ?", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "no way, don't know anyone who would do that", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "Have you repaid your prior loan in full\u00a0but haven't sold the home you bought with that loan ?", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "no I haven't", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "You will not be able to use a COE you used before.", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "so the reuse of a COE is a no and there are no more requirements I can answer?", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "Yes, that is right. You did not meet the requirements", "session_id": "doc2dial_1718"}
{"topic_shift": true, "utterance": "would a dishonorable discharge hurt me in this?", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "Have you received an other than honorable, bad conduct, or dishonorable discharge?", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "no, but just wondering", "session_id": "doc2dial_1718"}
{"topic_shift": false, "utterance": "Hello. I need to know what to do to request a review from a senior reviewer.", "session_id": "doc2dial_842"}
{"topic_shift": true, "utterance": "For more information on this you should download VA Form 20-0996: Higher - Level Review (PDF).", "session_id": "doc2dial_842"}
{"topic_shift": false, "utterance": "Do you want to request a higher-level review?", "session_id": "doc2dial_842"}
{"topic_shift": false, "utterance": "No, at least not right now.", "session_id": "doc2dial_842"}
{"topic_shift": true, "utterance": "This is more about evidence. Evidence we didn't have before, my case has been decided this way, because we weren't able to provide the evidence that was needed. Now we finally dug it up. Can I add it to the case?", "session_id": "doc2dial_842"}
{"topic_shift": false, "utterance": "Of course. When you're adding new evidence that supports your case, a reviewer will look at all the evidence and determine whether it changes the decision.", "session_id": "doc2dial_842"}
{"topic_shift": true, "utterance": "What if I have more questions about the process?", "session_id": "doc2dial_842"}
{"topic_shift": false, "utterance": "You can easily get answers to frequently asked questions about decision reviews, just visit our FAQs.", "session_id": "doc2dial_842"}
{"topic_shift": true, "utterance": "On your page, yes. I've read them before, they are very helpful. But they didn't mention what would happen if I requested another review. Can you explain this to me, please?", "session_id": "doc2dial_842"}
{"topic_shift": false, "utterance": "Gladly. You could ask for another review of the same evidence. A senior reviewer will take another look at your case and determine whether the decision can be changed based on a difference of opinion or an error that VA made.", "session_id": "doc2dial_842"}
{"topic_shift": true, "utterance": "What if I just request a board appeal?", "session_id": "doc2dial_842"}
{"topic_shift": false, "utterance": "You can request a Board Appeal after an initial claim, supplemental claim, or higher-level review decision. You can't request 2 Board Appeals in a row.", "session_id": "doc2dial_842"}
{"topic_shift": false, "utterance": "I would like information related to the costs of medical care.", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "What information do you specifically want to obtain?We are committed to providing free medical care for military service-related conditions and for veterans with catastrophic disabilities and disability ratings of at least 50%, as well as for those who cannot afford care.", "session_id": "doc2dial_3682"}
{"topic_shift": true, "utterance": "What are the costs of VA health care costs?", "session_id": "doc2dial_3682"}
{"topic_shift": true, "utterance": "You can get free VA medical care for any illness or injury.", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "Can I get free medical care from veterans?", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "Can you get free VA medical care for any illness or injury?", "session_id": "doc2dial_3682"}
{"topic_shift": true, "utterance": "What other services do they offer?", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "Yes, we have multiple benefits.", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "Should I provide my financial information for details?", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "No, we don't need that kind of information.", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "Can I always qualify for VA Enhanced Health Care Eligibility Status?", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "Yes, and you do not need to give us additional information.", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "Can I qualify for 5 years of free assistance?", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "Yes!", "session_id": "doc2dial_3682"}
{"topic_shift": false, "utterance": "I am a member of the VA service and would like information about my benefits.", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "Are you an active member of the National Guard?", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "No, I am a member of the Federal Reserve.", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "Are you a traditional or technical member?", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "No, I am a member of the Federal Reserve.", "session_id": "doc2dial_1095"}
{"topic_shift": true, "utterance": "What are my benefits?", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "You may be able to get disability compensation.", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "Can it be administered over time?", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "Yes, it applies at any time.", "session_id": "doc2dial_1095"}
{"topic_shift": true, "utterance": "Can I call you in case of doubt?", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "Yes, our eBenefits Technical Support number: 800 - 983 - 0937.", "session_id": "doc2dial_1095"}
{"topic_shift": true, "utterance": "How could I get a housing subsidy?", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "Call us and we will expand the information for you.", "session_id": "doc2dial_1095"}
{"topic_shift": true, "utterance": "Could I send you a message?", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "Yes. Sure.", "session_id": "doc2dial_1095"}
{"topic_shift": false, "utterance": "Hey, what's going on? Everything all right?..Please, i've been viewing information about veteran's life insurance, but need more. Could you help me on that?", "session_id": "doc2dial_1081"}
{"topic_shift": true, "utterance": "Have you already made calculations about your insurance's possible amount?", "session_id": "doc2dial_1081"}
{"topic_shift": false, "utterance": "No, i hadn't.", "session_id": "doc2dial_1081"}
{"topic_shift": true, "utterance": "O.k i can wait. Meanwhile, can you answer me something? A friend of mine request a life insurance and got rejected, What can he do about it?", "session_id": "doc2dial_1081"}
{"topic_shift": false, "utterance": "No problem. If he received a denial letter for Traumatic Injury Protection Life Insurance benefits, then he ca appeal it filing a Form 8600A. When he files, let him know that he must use the date of the rejection.", "session_id": "doc2dial_1081"}
{"topic_shift": true, "utterance": "O.k, i'll make sure to tell him about it. Another question, please. Which other benefits and services can offer VA?", "session_id": "doc2dial_1081"}
{"topic_shift": false, "utterance": "There are a set of additional benefits and services that VA can offer to you. One of them would be burial benefits and memorial items, plus possible survivor and dependent benefits.", "session_id": "doc2dial_1081"}
{"topic_shift": true, "utterance": "Umm, sounds like something a little extreme but it is relevant. Oh well, besides that, Do you have a list of conditions that can't be covered by insurance policy?", "session_id": "doc2dial_1081"}
{"topic_shift": false, "utterance": "Well, certainly, there could be some. You'll have to check what medical condition could make you uninsurable and ways to make sure you get covered.", "session_id": "doc2dial_1081"}
{"topic_shift": false, "utterance": "O.k. so, based on your answer, there is a list, i guess?", "session_id": "doc2dial_1081"}
{"topic_shift": false, "utterance": "That's correct. You should check out our official information to that regard.", "session_id": "doc2dial_1081"}
{"topic_shift": false, "utterance": "Hi there. I'm looking information about some reminders system you may have.", "session_id": "doc2dial_2588"}
{"topic_shift": true, "utterance": "Is this related about any message you have received in past days?", "session_id": "doc2dial_2588"}
{"topic_shift": false, "utterance": "Not exactly, but may be related.", "session_id": "doc2dial_2588"}
{"topic_shift": true, "utterance": "have you received any message from the email messages@nydmv.messagingchannel.com?", "session_id": "doc2dial_2588"}
{"topic_shift": false, "utterance": "No, no as far as I know.", "session_id": "doc2dial_2588"}
{"topic_shift": true, "utterance": "Are you looking to how to get reminders?", "session_id": "doc2dial_2588"}
{"topic_shift": false, "utterance": "I'm not fully interested in that.", "session_id": "doc2dial_2588"}
{"topic_shift": true, "utterance": "Is the email you used to sign up different from the one you provided to the dmv?", "session_id": "doc2dial_2588"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_2588"}
{"topic_shift": false, "utterance": "Alright. You must know that the dmv just keeps one mail address for each customer and the email you use to sign up, will replace any other.", "session_id": "doc2dial_2588"}
{"topic_shift": true, "utterance": "So, that's were I may look for any reminder from you?", "session_id": "doc2dial_2588"}
{"topic_shift": false, "utterance": "That's right. Because you be part of the dmv electronic reminders program.", "session_id": "doc2dial_2588"}
{"topic_shift": true, "utterance": "This also applies for commercial drivers?", "session_id": "doc2dial_2588"}
{"topic_shift": false, "utterance": "Yes. Doesn't matter if you have a commercial driver license or commercial learner permit, you can also sign up to get email or text reminders.", "session_id": "doc2dial_2588"}
{"topic_shift": false, "utterance": "can you give me details of Access and manage your VA benefits and health care", "session_id": "doc2dial_3696"}
{"topic_shift": true, "utterance": "you want to know about health care", "session_id": "doc2dial_3696"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3696"}
{"topic_shift": true, "utterance": "and you want to know the requirements for Disability", "session_id": "doc2dial_3696"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3696"}
{"topic_shift": true, "utterance": "what general VA benefits and health care information", "session_id": "doc2dial_3696"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3696"}
{"topic_shift": false, "utterance": "EducationrCheck your Post-9/11 GI Bill benefitssView your payment historysChange your current education benefits", "session_id": "doc2dial_3696"}
{"topic_shift": true, "utterance": "ok how do i register?", "session_id": "doc2dial_3696"}
{"topic_shift": false, "utterance": "Apply for a printed Veteran ID card , get your VA benefit letters and medical records , and learn how to apply for a discharge upgrade", "session_id": "doc2dial_3696"}
{"topic_shift": true, "utterance": "and how would the pension be?", "session_id": "doc2dial_3696"}
{"topic_shift": false, "utterance": "Apply for monthly payments for wartime Veterans and survivors with limited or no income who meet certain age and disability requirements", "session_id": "doc2dial_3696"}
{"topic_shift": false, "utterance": "Hello, I'm looking for additional information on careers. Can you help me?", "session_id": "doc2dial_856"}
{"topic_shift": true, "utterance": "Of course. On our page you can, for example, view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.", "session_id": "doc2dial_856"}
{"topic_shift": true, "utterance": "Would you like to learn more about other VA benefits and services?", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "Yes, that'd be great.", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "We can help you explore options for using GI Bill benefits to help pay for school or training, and find out what benefits you can get.", "session_id": "doc2dial_856"}
{"topic_shift": true, "utterance": "Yes, about that, all this typing is rather difficult for me, I'd rather talk to someone on the phone. Do you have a hotline?", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "Of course. You can call our VA benefits hotline: 800 - 827 - 1000; eBenefits technical support: 800 - 983 - 0937;  or MyVA311 for help: 844 - 698 - 2311.", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "Do you perhaps also have a number for people hard of hearing? I have some issues understanding people sometimes. I'm not the youngest anymore.", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "Yes, we do. Simply call TTY: 711.", "session_id": "doc2dial_856"}
{"topic_shift": true, "utterance": "Great, thanks a bunch. Can you tell me about the subsistence allowance rates again? Sorry, I got sidetracked.", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "Of course. On our page you can, for example, view the current subsistence allowance rates to find out the amount we'll provide to help you pay for basic needs like food and clothing if you're an eligible Veteran participating in the Voc Rehab program.", "session_id": "doc2dial_856"}
{"topic_shift": true, "utterance": "Oh, and can I write you more questions online if I need to?", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "Yes, feel free to ask a question online, whenever you need to.", "session_id": "doc2dial_856"}
{"topic_shift": true, "utterance": "You're too sweet. Are you from Kansas too? Anyway, I just need some more information about that VA for Vets program and I'm good to go.", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "Gladly. Our VA for Vets program lets you get help transitioning to a civilian career and matching your skills and experiences to VA job opportunities.", "session_id": "doc2dial_856"}
{"topic_shift": false, "utterance": "Hi, i'm about to start the process to replace my license. I was wondering if there is a fee involved?", "session_id": "doc2dial_1917"}
{"topic_shift": true, "utterance": "Sure, there is one. For replacing, the fee is $17.50.", "session_id": "doc2dial_1917"}
{"topic_shift": false, "utterance": "Ok, i understand. Which payment options do i have when i apply both mail and going to DMV's office?", "session_id": "doc2dial_1917"}
{"topic_shift": false, "utterance": "Well, DMV puts a wide array of payment options when you apply via mail or in person. For those, you can use credit / debit card, check or money order made out to Commissioner of Motor Vehicles. On the contrary, only debit / credit card will be available for payment if you apply online.", "session_id": "doc2dial_1917"}
{"topic_shift": true, "utterance": "Wow, is good to know that. Oh, what about if  i get robbed my license, can i get a replacement?", "session_id": "doc2dial_1917"}
{"topic_shift": false, "utterance": "Well, in fact you can get a free replacement. You must go to a police agency, and ask for the form MV-78B. I must remark that you will only get that form from police, not from DMV.", "session_id": "doc2dial_1917"}
{"topic_shift": true, "utterance": "In that case, could i just waive the fee, being my license lost due to a crime?", "session_id": "doc2dial_1917"}
{"topic_shift": false, "utterance": "If that what you want to do, then you must apply for that in aDMV office, showing a MV-78B form along with your application.", "session_id": "doc2dial_1917"}
{"topic_shift": true, "utterance": "Ok, i'm taking notes about it. Now. a last question, It is possible to get my license delivered to another address not being listed?", "session_id": "doc2dial_1917"}
{"topic_shift": false, "utterance": "It is indeed possible. Just add a note and print the alternate address in a clear way. Don't use the form you are using for application to write the address. That must remain as is listed on your DMV record.", "session_id": "doc2dial_1917"}
{"topic_shift": false, "utterance": "I need help getting a N.Y. License", "session_id": "doc2dial_3866"}
{"topic_shift": true, "utterance": "Do you have a license in another state?", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "No, I don't have a license.", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "What do I do if my permit is not enhanced?", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "You will need to get the real ID.", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "What if I'm trying to drive a taxi?", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "You would have to contact the taxi commission.", "session_id": "doc2dial_3866"}
{"topic_shift": true, "utterance": "What are the requirements to drive a taxi?", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "You must be 18 or older with a CDL.", "session_id": "doc2dial_3866"}
{"topic_shift": true, "utterance": "What do I do if I don't have a license?", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "You will need to learn how to apply", "session_id": "doc2dial_3866"}
{"topic_shift": true, "utterance": "What if I want to travel?", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "I recommend getting a real ID.", "session_id": "doc2dial_3866"}
{"topic_shift": true, "utterance": "What do I need to bring?", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "Proof of identity.", "session_id": "doc2dial_3866"}
{"topic_shift": false, "utterance": "What are the registration fees and taxes?", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "If it is the first time registering your vehicle.", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "What fees are there?", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "Registration fee and plate fee.", "session_id": "doc2dial_3872"}
{"topic_shift": true, "utterance": "How do I determine trailer and boat fees?", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "You can use the online service.", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "Are they calculated differently?", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3872"}
{"topic_shift": true, "utterance": "Can I transfer from another vehicle?", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "Yes, you will not need to pay the plate fee.", "session_id": "doc2dial_3872"}
{"topic_shift": true, "utterance": "How does online estimate the fees?", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "It does not include tax.", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "Can I also use the charts for other fees?", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "yes for passenger and commercial vehicles.", "session_id": "doc2dial_3872"}
{"topic_shift": false, "utterance": "Hello, I recently moved from Texas, and I already read a few stuff about how to change my license. But I need additional information regarding my road test , could you help me out?", "session_id": "doc2dial_1903"}
{"topic_shift": true, "utterance": "You need to know if you can get the road test waived?", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "Yes. I don't want to go through a motorcycle road test again. I already own a motorcycle license.", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "We can waive the test if you are qualified and you complete an approved course.", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "Do you want more information?", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "Yes, I'd like to get more information.", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "To get more information please visit the New York State Motorcycle Safety Program website, or call at 1 - 800 - 446 - 9227", "session_id": "doc2dial_1903"}
{"topic_shift": true, "utterance": "Thanks! BTW, I'm planning to stay here for a few months so I'd like to become a resident of New  York. In that scenario, would I be able to exchange my out of state motorcyclel license for a New York one?", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "Yes, when you become a NY resident, you can exchange your license for a NY license.", "session_id": "doc2dial_1903"}
{"topic_shift": true, "utterance": "In the meantime would I be able to drive a motorcycle with my out of state license?", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "Yes! You can drive normally as long as you have a valid motorcycle license issued by another state where you are resident.", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "How can I know if I have a valid motorcycle license from another state?", "session_id": "doc2dial_1903"}
{"topic_shift": true, "utterance": "One more quesiton, I personally know that here in New York safety guidelines are different, I want to learn more about that, what can I do?", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "Motorcycle safety information is available from the New York State Governor s Traffic Safety Committee.", "session_id": "doc2dial_1903"}
{"topic_shift": false, "utterance": "what is reviewed under the third-party servicer program?", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "Outsourced services and functions necessary for a school to continue to provide federal student aid.", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "Did you know the reviews allow an institution to remain eligible to participate in the federal student aid programs?", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "do they need to be in agreement with title iv?", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "Yes, when contracting with an institution, a third-party servicer and/or its contractors must comply with the various Title IV requirements applicable to its servicing agreement with the school.", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "what kind of thing does title iv do?", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "The Title IV regulations authorize the U.S. Department of Education to provide oversight of third-party servicers.", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "what is something that is done during reviews?", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "Reviewers will evaluate the third-party servicers\u2019 and schools\u2019 compliance with FSA requirements, assess liabilities for errors in performance, and identify actions the third-party servicers and their partner schools must take to improve future administrative capabilities.", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "who can be a third party servicer?", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "A third-party servicer may be an individual, a state, or a private, profit or non-profit organization", "session_id": "doc2dial_3053"}
{"topic_shift": false, "utterance": "can you give me details of Survivors and Dependents Educational Assistance", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "Learn about the Survivors and Dependents Educational Assistance DEA program", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "Are you the child or spouse of a veteran or service member who died?", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "you may be able to get help paying for school or job training through the DEA program also called Chapter", "session_id": "doc2dial_1644"}
{"topic_shift": true, "utterance": "Am I eligible for education benefits through the DEA program?", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "which are the requirements?", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "Is permanently and totally disabled due to a service - connected disability", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "Died while on active duty or as a result of a service - connected disability", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1644"}
{"topic_shift": true, "utterance": "What if I qualify for both DEA and the Fry Scholarship?", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "You ll need to pick one or the other . Once you make this choice , you can t switch to the other program .", "session_id": "doc2dial_1644"}
{"topic_shift": false, "utterance": "Hello there. I'm looking for information related to the management of a pension benefit, thank you.", "session_id": "doc2dial_1122"}
{"topic_shift": true, "utterance": "Alright! Well, first you'll need to check the status of your VA claim, compensation or pension benefits.", "session_id": "doc2dial_1122"}
{"topic_shift": true, "utterance": "OK, thanks. But I think I gonna need even more information about it.", "session_id": "doc2dial_1122"}
{"topic_shift": false, "utterance": "No problem, what would you like to know about the VA pension rates for veterans?", "session_id": "doc2dial_1122"}
{"topic_shift": true, "utterance": "Would you like to know about which others benefits are?", "session_id": "doc2dial_1122"}
{"topic_shift": false, "utterance": "Yes, please can you give me  some information?", "session_id": "doc2dial_1122"}
{"topic_shift": false, "utterance": "We can tell you how to get access to the benefits, what do you need to do to apply for them.", "session_id": "doc2dial_1122"}
{"topic_shift": true, "utterance": "Which is the name of the people in charge of this?", "session_id": "doc2dial_1122"}
{"topic_shift": false, "utterance": "Is the Veterans benefits administration, they got facebook, instagram and linkedin, as way of comunication.", "session_id": "doc2dial_1122"}
{"topic_shift": true, "utterance": "Do they have any phone number were I  call call?", "session_id": "doc2dial_1122"}
{"topic_shift": false, "utterance": "Yes. There is. You can call to the 877-294-6380.", "session_id": "doc2dial_1122"}
{"topic_shift": true, "utterance": "The pension is paid in cash?", "session_id": "doc2dial_1122"}
{"topic_shift": false, "utterance": "No, the payments are made electronically.", "session_id": "doc2dial_1122"}
{"topic_shift": false, "utterance": "can you give me details of Agent Orange exposure", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "The U.S. military used Agent Orange to clear plants and trees during the Vietnam War", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "and if you served in Vietnam or in or near the Korean DMZ DMZ during the Vietnam era or in certain related jobs what can I do?", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "you may have had contact with this herbicide . We refer to this as having a presumption of contact . Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_3735"}
{"topic_shift": true, "utterance": "ok tell me the requirements?", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "No You may be able to get disability benefits", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "what can i do to get some benefit", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if the below descriptions are true for you This must be true : You have an illness we believe is caused by Agent Orange called a presumptive disease", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if the below descriptions are true for you", "session_id": "doc2dial_3735"}
{"topic_shift": false, "utterance": "Please, talk me about my VA care team.", "session_id": "doc2dial_3721"}
{"topic_shift": true, "utterance": "Your team's goal is to plan all the care you need to help you stay healthy throughout your life.", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "Do you want to change to a different primary care doctor?", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "No, that is not among my plans.", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "What if I am re-enrolled in VA health care?", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "In that case, find out how you can receive care from a provider in your local community through community care.", "session_id": "doc2dial_3721"}
{"topic_shift": true, "utterance": "Can you talk me about my VA primary care provider and PACT team?", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "Of course. at VA, we take a team approach to health care with you as the principal figure. Research shows that this type of approach leads to better quality care, more satisfied patients, and fewer hospital visits.", "session_id": "doc2dial_3721"}
{"topic_shift": true, "utterance": "What can you do to take care of me??", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "We can help you get care in the way that works best for you. This may include personal visits with your primary care provider, group clinics, and 24/7 phone support. You can also get educational information online and secure messages with your healthcare team through \"My HealtheVet\" portal.", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "Anything else you can tell me about my Va care team?", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "Your VA care team can provide or organize preventive care, such as flu shots to prevent disease, and screenings to help find diseases like cancer in its early stages, when treatment is most likely to be successful.", "session_id": "doc2dial_3721"}
{"topic_shift": false, "utterance": "can you give me details of VA Agent Orange Registry exam", "session_id": "doc2dial_1136"}
{"topic_shift": false, "utterance": "you think you had contact with Agent Orange , an herbicide used to clear trees and plants during the Vietnam War , or other herbicides while serving in the military", "session_id": "doc2dial_1136"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1136"}
{"topic_shift": false, "utterance": "you can request a VA Agent Orange Registry health exam .  Even if you don t have a known illness , the exam could alert you to illnesses that may be related to contact with herbicides", "session_id": "doc2dial_1136"}
{"topic_shift": true, "utterance": "Can I get an Agent Orange Registry health exam?", "session_id": "doc2dial_1136"}
{"topic_shift": false, "utterance": "You can get an Agent Orange Registry health exam if you served in any of the ways listed below", "session_id": "doc2dial_1136"}
{"topic_shift": true, "utterance": "ok i need more details", "session_id": "doc2dial_1136"}
{"topic_shift": false, "utterance": "This exam isn t a VA claim exam also known as a compensation and pension , or C&P , exam . And you don t need to have this exam to get other VA benefits", "session_id": "doc2dial_1136"}
{"topic_shift": true, "utterance": "Can I get an Agent Orange Registry health exam?", "session_id": "doc2dial_1136"}
{"topic_shift": false, "utterance": "You can get an Agent Orange Registry health exam if you served in any of the ways listed below", "session_id": "doc2dial_1136"}
{"topic_shift": true, "utterance": "If I have had contact with Agent Orange", "session_id": "doc2dial_1136"}
{"topic_shift": false, "utterance": "you can request a VA Agent Orange Registry health exam . Even if you don t have a known illness ,  the exam could alert you to illnesses that may be related to contact with herbicides", "session_id": "doc2dial_1136"}
{"topic_shift": false, "utterance": "Hello. Can you fill me in about educational aid for survivors?", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "Of course. You can learn about the Survivors and Dependents Educational Assistance DEA program.", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "What if I'm the wife of a Veteran who died in the line of service?", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "In that case you may be able to get help paying for school or job training through the DEA program also called Chapter 35.", "session_id": "doc2dial_1650"}
{"topic_shift": true, "utterance": "Can you tell me if I qualify for the DEA program?", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "Yes. You may be able to get these benefits if both you and the Veteran or service member meet certain eligibility requirements.", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "What are those requirements, if I may ask?", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "Is the Veteran permanently and totally disabled due to a service-connected disability?", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "No, he died.", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "Has the Veteran died while on active duty or as a result of a service-connected disability?", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "Yes. He died protecting his country.", "session_id": "doc2dial_1650"}
{"topic_shift": true, "utterance": "What do I need to know as wife of the deceased Veteran?", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "You should know that your benefits start on the date we conclude that you qualify or on the date of the Veteran's death, and last for 10 years.", "session_id": "doc2dial_1650"}
{"topic_shift": false, "utterance": "Can I send an appeal by mail?", "session_id": "doc2dial_1888"}
{"topic_shift": true, "utterance": "Yes, you can. You should use the Traffic Violations Bureau Appeal AA-33 form and mail your appeal plus a 10$ appeal fee.", "session_id": "doc2dial_1888"}
{"topic_shift": true, "utterance": "Can I mail the DMV exhibits that can't be submitted online?", "session_id": "doc2dial_1888"}
{"topic_shift": false, "utterance": "Yes, you can mail any exhibits that you can't submit online. Take into consideration that any exhibits or documents not submitted to the hearing officer may not be filed with the appeal.", "session_id": "doc2dial_1888"}
{"topic_shift": true, "utterance": "What info do I need to submit for an Additional Argument?", "session_id": "doc2dial_1888"}
{"topic_shift": false, "utterance": "You can submit your name, date of birth and the 3-digit appeal access number.", "session_id": "doc2dial_1888"}
{"topic_shift": true, "utterance": "What would I need to submit when appealing a ticket online if I request a stay of a suspension?", "session_id": "doc2dial_1888"}
{"topic_shift": false, "utterance": "For that, you need to submit a written \"Stay Argument\"", "session_id": "doc2dial_1888"}
{"topic_shift": true, "utterance": "When can I appeal the denial of an application to reopen the default conviction?", "session_id": "doc2dial_1888"}
{"topic_shift": false, "utterance": "only after the DMV TVB Default Unit has denied your Application to Reopen a Default Conviction AA-3.3", "session_id": "doc2dial_1888"}
{"topic_shift": false, "utterance": "Excuse me, I need some help with the social security direct deposit.", "session_id": "doc2dial_739"}
{"topic_shift": true, "utterance": "Of course. Are you already receiving benefits?", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "Do you already receive Social Security or SSI benefits and you have a bank account?", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "No, I don't have an account yet.", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "How can I sign up for direct deposit?", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "You can sign up by contacting your bank, credit union or savings and loan association.", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "What if I don't have an account?", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_739"}
{"topic_shift": true, "utterance": "What if I didn't receive any benefits yet, but I was planning to apply?", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "Then you should tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "session_id": "doc2dial_739"}
{"topic_shift": false, "utterance": "Hello, I need information on how I can review the third party service program", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "It is important that you review the amended HEA, where it allows higher education institutions to outsource any aspect of the institution's participation in federal student aid programs.", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "What requirements must be met to participate in federal student aid programs", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "Please can you inform me of the requirements", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "read modified HEA to determine to determine federal student aid programs", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "perfect modified HEA determines federal student aid programs", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "What are the characteristics of the student to receive federal student aid", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "The amended HEA stipulates the characteristics", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "it is important to have federal funds for student aid", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "When is it known if federal student aid funds are sufficient?", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "You must first review the program", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "the FSA is in charge of this process and at the end gives the information", "session_id": "doc2dial_3047"}
{"topic_shift": false, "utterance": "I need information on how to get my driving record abstract.", "session_id": "doc2dial_2359"}
{"topic_shift": true, "utterance": "I can help you with that. Are you aware of what your driving record abstract entails?", "session_id": "doc2dial_2359"}
{"topic_shift": false, "utterance": "I know a little about it, but I could definitely use more information.", "session_id": "doc2dial_2359"}
{"topic_shift": true, "utterance": "Do you know how the abstract differs from your lifetime driving record?", "session_id": "doc2dial_2359"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_2359"}
{"topic_shift": true, "utterance": "Are you inquiring about a CDL driving record abstract?", "session_id": "doc2dial_2359"}
{"topic_shift": false, "utterance": "Yes, that's what I need.", "session_id": "doc2dial_2359"}
{"topic_shift": false, "utterance": "You can order your CDL driving record abstract online. You can also ask your employer to order them through the License Event Notification Service.", "session_id": "doc2dial_2359"}
{"topic_shift": true, "utterance": "Can I order by phone instead?", "session_id": "doc2dial_2359"}
{"topic_shift": false, "utterance": "Sorry, but no. These cannot be ordered by phone.", "session_id": "doc2dial_2359"}
{"topic_shift": true, "utterance": "Can I get my CDL abstract at a DMV office?", "session_id": "doc2dial_2359"}
{"topic_shift": false, "utterance": "No. You can not get your CDL or Lifetime abstract at a DMV office.", "session_id": "doc2dial_2359"}
{"topic_shift": false, "utterance": "I want to know if I'm eligible for VA rehab and employment", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "Okay, we can help you review VA Vocational Rehab and Employment eligibility requirements for Veterans and active-duty service members.", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "I can get benefits if my disability limits my ability to work, right?", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "You may be able to get employment support or services to help you live as independently as possible .", "session_id": "doc2dial_1678"}
{"topic_shift": true, "utterance": "what if I am still on active duty while my ability to work is limited?", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "You may be eligible for VR&E benefits and services if you are a service member and you meet at least one of the requirements needed.", "session_id": "doc2dial_1678"}
{"topic_shift": true, "utterance": "How does this play into my GI BIll subsistence allowance?", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "you can choose to get paid the GI Bill subsistence rate instead of the Chapter 31 subsistence allowance rate. In most cases the GI Bill rate is higher.\u00a0Your VRC can help you with this", "session_id": "doc2dial_1678"}
{"topic_shift": true, "utterance": "how do I qualify for the rehab & employment benefits if I'm active duty?", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "You have to meet certain requirements.  Do you have a 20% or higher pre-discharge disability rating memorandum rating and will soon leave the military?", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "no that is not me", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "Are you participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty ?", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "nope", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "Sorry, but you are not eligible for VR&E benefits and services.", "session_id": "doc2dial_1678"}
{"topic_shift": false, "utterance": "Hello, I wonder what happens if I am already receiving help?", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "If you already receive the help, you can register in the Direct Deposit.", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "I already receive SSI, what is the process?", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "You can primarily sign up for Direct Deposit using.", "session_id": "doc2dial_711"}
{"topic_shift": true, "utterance": "What if the benefit is not received?", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "If you do not receive SSI but are planning to apply, follow the respective steps.", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "Can you expand this information more?", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "It is important to have an account.", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "Sure, what else is there to know.", "session_id": "doc2dial_711"}
{"topic_shift": true, "utterance": "Can you tell me what is the Direct Express card?", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "It is an important entity to transfer your benefits.", "session_id": "doc2dial_711"}
{"topic_shift": false, "utterance": "can you give me details of Vehicle registration and title", "session_id": "doc2dial_2371"}
{"topic_shift": true, "utterance": "do you want to change your name?", "session_id": "doc2dial_2371"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2371"}
{"topic_shift": false, "utterance": "do you want to update your legal name?", "session_id": "doc2dial_2371"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2371"}
{"topic_shift": true, "utterance": "how are the fees?", "session_id": "doc2dial_2371"}
{"topic_shift": false, "utterance": "There is no fee to change your name on your registration documents and title certificate", "session_id": "doc2dial_2371"}
{"topic_shift": true, "utterance": "If we made an error on your document", "session_id": "doc2dial_2371"}
{"topic_shift": false, "utterance": "use the Ask DMV a Question service to request a correction .s   [99] We may be able to correct it without you coming a DMV office. There is no fee for a correction", "session_id": "doc2dial_2371"}
{"topic_shift": true, "utterance": "If you have a 10-year non - driver ID", "session_id": "doc2dial_2371"}
{"topic_shift": false, "utterance": "are age 62 or older and a recipient of Supplemental Security Income SSI there is no fee .", "session_id": "doc2dial_2371"}
{"topic_shift": false, "utterance": "Hey, hi. I need to get some information related to register a car while I'm out of the state, please.", "session_id": "doc2dial_2417"}
{"topic_shift": true, "utterance": "Sure, no problem, we are here to help you. Are yo still in the NY state?", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "Yes, at this moment.", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "Alright, you can try o do it while you still here. Or you can can apply for a registration by mail once you be out the state.", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "I'll have to send proof of my insurance?", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "Yes, of course. You will need to have proof of ny state automobile liability insurance.", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "And where I'll have to mail this documents?", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "You'll need to send them to a local dmv office.", "session_id": "doc2dial_2417"}
{"topic_shift": true, "utterance": "Great. A bit different question: How much time do I need to be living in new york to be considered a resident?", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "You'll need to be living in a formal home for at least 90 days, this residence can use as address to send a traffic ticked if you drive.", "session_id": "doc2dial_2417"}
{"topic_shift": true, "utterance": "O.k., I see. Well, which documents do I have to send for the registration?", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "You'll need to send a complete registration application and some additional documents and the payments to a dmv office.", "session_id": "doc2dial_2417"}
{"topic_shift": false, "utterance": "I need help with pension benefits", "session_id": "doc2dial_3709"}
{"topic_shift": false, "utterance": "VA pension benefits are available to some wartime Veterans and their survivors.", "session_id": "doc2dial_3709"}
{"topic_shift": true, "utterance": "Would you like more info on what we can help you with?", "session_id": "doc2dial_3709"}
{"topic_shift": false, "utterance": "no, just help me with pension benefits", "session_id": "doc2dial_3709"}
{"topic_shift": false, "utterance": "can you help me with pension benefits?", "session_id": "doc2dial_3709"}
{"topic_shift": false, "utterance": "Yes, we can help you get pension benefits, manage your pension benefits, and look at more information and resources on the matter", "session_id": "doc2dial_3709"}
{"topic_shift": true, "utterance": "can I also get help with VA health benefits?", "session_id": "doc2dial_3709"}
{"topic_shift": false, "utterance": "Yes, we can help you find out how to apply for and manage your VA health care benefits .", "session_id": "doc2dial_3709"}
{"topic_shift": true, "utterance": "can you also help me later with how to check the status of a claim?", "session_id": "doc2dial_3709"}
{"topic_shift": false, "utterance": "Yes, we will help you on how to check the status of an open claim for VA disability compensation or pension benefits", "session_id": "doc2dial_3709"}
{"topic_shift": true, "utterance": "Good to know I can come here for all the help I need. I will also need help with the survivors pension, do you have anything on that ?", "session_id": "doc2dial_3709"}
{"topic_shift": false, "utterance": "Yes, we can help someone find out if they are eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service", "session_id": "doc2dial_3709"}
{"topic_shift": false, "utterance": "Hello, I would like to have more information about the delinquency of student loans and default.", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "Of course it is essential that the loans are repaid.", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "Have you missed a payment or are you having trouble making payments?", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "Immediately contact and discuss options with the organization that handles billing and other services for your loan to avoid default on your loan.", "session_id": "doc2dial_4066"}
{"topic_shift": true, "utterance": "What if you made the refund arrangements soon?", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "In that case you can resolve the breach quickly. Learn more about how to get out of default.", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "and who has to declare if the loan was made under the Federal Perkins Loan Program?", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "The loan holder can declare that the loan is in default if they do not make their scheduled payment by the due date. Find out where to go to get information about your Perkins Loan.", "session_id": "doc2dial_4066"}
{"topic_shift": true, "utterance": "And how can I do if I have problems to make the payment?", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "in that case there are several options available to you", "session_id": "doc2dial_4066"}
{"topic_shift": true, "utterance": "and what else should i do?", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "Find out where to go to get information about your Perkins Loan.", "session_id": "doc2dial_4066"}
{"topic_shift": false, "utterance": "Hello I need information about How do I get an unsatisfied judgment against another motorist?", "session_id": "doc2dial_2403"}
{"topic_shift": true, "utterance": "were in a car accident?", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "must submit a PDF of Affirmation of Support SR-60 and the other documents listed in the SR-60 affirmation", "session_id": "doc2dial_2403"}
{"topic_shift": true, "utterance": "Will the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "Yes. The DMV will suspend the license and registrations if the person fails to pay or does not comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash that causes property damage, personal injury or death.", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "Will the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "Yes. The DMV will suspend the license and registrations if the person fails to pay or does not comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash that causes property damage, personal injury or death.", "session_id": "doc2dial_2403"}
{"topic_shift": true, "utterance": "What should I do If I was notified that there is an unsatisfied suspension of judgment in my record?", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "In that case you must contact the lawyer or court that issued the judgment. Information about the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot remove the suspension without court proof.", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "and where will I know which court will be the ruling?", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "Information about the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot remove the suspension without court proof.", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "and if not If not, which court to contact?", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "You can call the New York State DMV Office of Insurance Services. See Contact us", "session_id": "doc2dial_2403"}
{"topic_shift": true, "utterance": "and in which cases will the license be suspended?", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "The license and registrations will be suspended if the person fails to pay or fails to comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash causing property damage, personal injury or death.", "session_id": "doc2dial_2403"}
{"topic_shift": false, "utterance": "I'm not making payments on my loan", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "You need to make your loan payments.", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "Are you having trouble making payments?", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "not really, just got behnd", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "Are you on the William D. Ford Federal Direct Loan Program or the Federal Family Education Loan Program?", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "I have a Ford federal direct loan", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "You need to contact your loan servicer and work it out with them before you get into credit problems", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "I saw something about contacting the Perkins loan servicer, is that for my situation?", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "You would contact the ECSI Federal Perkins Loan Servicer if you were on the Federal Perkins Loan Program.", "session_id": "doc2dial_4072"}
{"topic_shift": true, "utterance": "when do I risk getting into default?", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "The point when a loan is considered to be in default varies depending on the type of loan you have received", "session_id": "doc2dial_4072"}
{"topic_shift": true, "utterance": "what kind of help can we get because of the coronavirus?", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "You will get 0% interest and suspension of payments that will last from March 13, 2020, through Sept. 30, 2020, but you can still make payments if you choose.", "session_id": "doc2dial_4072"}
{"topic_shift": false, "utterance": "There are some things about my social security benefits I would like to know.", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "Of course. Do you already receive Social Security or SSI benefits and do you have a bank account?", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "Yes, to both.", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "In that case you can sign up for Direct Deposit.", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "What if I want to open a bank account for direct deposit and I have decided on an account that is right for me?", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "What if I don't have a bank account at all?", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "Then you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "I see. And what is this direct express card I've read about?", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. We deposit your federal benefit payment directly into your card account.", "session_id": "doc2dial_705"}
{"topic_shift": true, "utterance": "What if I don't receive any benefits yet?", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "If you're planning to apply, tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit.", "session_id": "doc2dial_705"}
{"topic_shift": false, "utterance": "I'm thinking into opening a emissions station and like to get some guidance?", "session_id": "doc2dial_2365"}
{"topic_shift": true, "utterance": "Very good. But before proceeding, you must know that you may be subject to the Public Emissions Inspection State Cap. Did you were aware of that?", "session_id": "doc2dial_2365"}
{"topic_shift": false, "utterance": "No, i didn't.", "session_id": "doc2dial_2365"}
{"topic_shift": true, "utterance": "Would you like to know how to apply then?", "session_id": "doc2dial_2365"}
{"topic_shift": false, "utterance": "Yes, i would like to know that.", "session_id": "doc2dial_2365"}
{"topic_shift": false, "utterance": "Excellent. To apply, you must submit an Original Facility Application, so you can proof that you have permission to use the property at the business location. Second, a notarized statement from property owner.", "session_id": "doc2dial_2365"}
{"topic_shift": true, "utterance": "um, i have those already, Think i can submit my application then. It doesn't matter if i don't have a Certificate of Authority, isn't?", "session_id": "doc2dial_2365"}
{"topic_shift": false, "utterance": "Wait. I understand that you don't have a Certificate of Authority?", "session_id": "doc2dial_2365"}
{"topic_shift": false, "utterance": "Yes, i do not have that yet. Is there a problem?", "session_id": "doc2dial_2365"}
{"topic_shift": false, "utterance": "In fact, there is. If you are lacking that document, then please do not submit your application to us yet.", "session_id": "doc2dial_2365"}
{"topic_shift": true, "utterance": "Oh, o.k, didn't know that was such a deal. I'll have to get it then. Anyway, do you have any other channel for information?", "session_id": "doc2dial_2365"}
{"topic_shift": false, "utterance": "Yes, of course. You can make use of our toll free number at 1-518-474-4653 to reach the Office of Vehicle Safety and Clean Air.", "session_id": "doc2dial_2365"}
{"topic_shift": false, "utterance": "I need to add my daughter to my VA disability benefits.", "session_id": "doc2dial_1687"}
{"topic_shift": false, "utterance": "I can help you add your daughter to your VA disability benefits.", "session_id": "doc2dial_1687"}
{"topic_shift": true, "utterance": "First, where can I mail my completed forms?", "session_id": "doc2dial_1687"}
{"topic_shift": false, "utterance": "You can mail them to Department of Veterans Affairs Evidence Intake Center PO Box 4444 Janesville WI 53547 - 4444.", "session_id": "doc2dial_1687"}
{"topic_shift": true, "utterance": "Ok perfect. Can I find out how to add my daughter?", "session_id": "doc2dial_1687"}
{"topic_shift": false, "utterance": "Oh yes, we can discuss that.", "session_id": "doc2dial_1687"}
{"topic_shift": true, "utterance": "What needs to be done to add my daughter?", "session_id": "doc2dial_1687"}
{"topic_shift": false, "utterance": "Have you already received a combined disability rating of at least 30% at the time of birth?", "session_id": "doc2dial_1687"}
{"topic_shift": false, "utterance": "No, that isn't the case.", "session_id": "doc2dial_1687"}
{"topic_shift": false, "utterance": "We won't be able to pay you back to the date of birth.", "session_id": "doc2dial_1687"}
{"topic_shift": true, "utterance": "If I am directly caring for my daughter, is she a dependent?", "session_id": "doc2dial_1687"}
{"topic_shift": false, "utterance": "Yes, and their income must be below a certain amount.", "session_id": "doc2dial_1687"}
{"topic_shift": false, "utterance": "Hey there, good afternoon. I wanted to know if you have some kind of benefits for veteran's family members?", "session_id": "doc2dial_936"}
{"topic_shift": false, "utterance": "Are you a spouse, surviving spouse, dependent child or family caregiver of a veteran or service member?", "session_id": "doc2dial_936"}
{"topic_shift": false, "utterance": "Yeah, i am.", "session_id": "doc2dial_936"}
{"topic_shift": false, "utterance": "Great. Then you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your veteran's service.", "session_id": "doc2dial_936"}
{"topic_shift": true, "utterance": "I see. That's very helpful. Say, the other day i heard about something called Tricare, could you tell me more?", "session_id": "doc2dial_936"}
{"topic_shift": false, "utterance": "Sure. Tricare provides comprehensive health coverage, including health plans, prescription medicines, dental plans and programs for people with special needs. This program is managed by DOD's Health agency.", "session_id": "doc2dial_936"}
{"topic_shift": true, "utterance": "Umm, looks like a very complete program. Say, i remembered that a friend of mine has a child with something about its spine, i think it's called somthing bifida, sorry, do you know if he can get help for the child?", "session_id": "doc2dial_936"}
{"topic_shift": false, "utterance": "You mean Spina Bifida. And yes, if your friend is a Vietnam War Veteran, He may qualify for disability benefits for his child, including health care benefits.", "session_id": "doc2dial_936"}
{"topic_shift": true, "utterance": "Great, i'll make sure he knows about this. Could you tell me what i have to be in order to qualify for Tricare?", "session_id": "doc2dial_936"}
{"topic_shift": false, "utterance": "Well, you may qualify if you're the family member of an active-duty, retired or deceased service member, National Guard soldier, reservist or medal of honor recipient.", "session_id": "doc2dial_936"}
{"topic_shift": true, "utterance": "I heard something about a camp lejeune?", "session_id": "doc2dial_936"}
{"topic_shift": false, "utterance": "Yeah, that's something special.", "session_id": "doc2dial_936"}
{"topic_shift": false, "utterance": "What is the best plan for accepting financial aid for college?", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "Best plan is to accept financial aid funds you don't have to pay back.", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "Did you school financial aid office send you an aid offer?", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "No, I have not received an aid offer from the college I want to go to.", "session_id": "doc2dial_3090"}
{"topic_shift": true, "utterance": "What is the best advice to keep in mind when I do get a financial aid offer and want to decide is the best offer?", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "You should always accept free money first such as scholarships and grants.", "session_id": "doc2dial_3090"}
{"topic_shift": true, "utterance": "What should I do about receiving a paper aid offer?", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "You most likely will have to sign it and mail it back to the school.", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "What if I take a loan out from the Direct Loan Program?", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "If you will be taking a loan from the Direct Loan Program then the U.S. Department of Education will be your lender.", "session_id": "doc2dial_3090"}
{"topic_shift": true, "utterance": "What are the best ways to decide what student loans to accept?", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "Your first priority for student loans should be the one with the most favorable terms and conditions.", "session_id": "doc2dial_3090"}
{"topic_shift": false, "utterance": "Hello, can you tell me if I can be eligible for loan cancellation based on a false certification?", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "It is important that you determine if you qualify so that you can qualify for the false certification.", "session_id": "doc2dial_4099"}
{"topic_shift": true, "utterance": "What is the PLUS loan please?", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "It is noteworthy that the school falsely certified the ability to seek benefit.", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "Can you explain more about what was stated above?", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "Of course, and what do you want to know more about?", "session_id": "doc2dial_4099"}
{"topic_shift": true, "utterance": "What amount am I owed if I am approved for loan cancellation?", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "If you are approved then all the remaining balance of your loan will be canceled.", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "What are the eligibility requirements?", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "It is also worth noting that any payment made on the loan will be reimbursed.", "session_id": "doc2dial_4099"}
{"topic_shift": true, "utterance": "Perfect and what else can you tell me?", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "I inform you that you will continue to be responsible for paying your loan.", "session_id": "doc2dial_4099"}
{"topic_shift": false, "utterance": "can you tell me about planning for social security benefits for my survivors?", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "Are you currently planning for their future?", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_4"}
{"topic_shift": true, "utterance": "But just to know, what if I left a surviving divorced spouse?", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "If your marriage lasted for at least 10 years, then they could receive the same benefits as your widow or widower.", "session_id": "doc2dial_4"}
{"topic_shift": true, "utterance": "and, would social security actually help my family if I die?", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "Yes, if you earn enough social security credits then Social Security would help your survivors with the benefits you earn while working.", "session_id": "doc2dial_4"}
{"topic_shift": true, "utterance": "Could my widow apply for disability benefits after my death?", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "She would need to contact Social Security at 1-800-772-1213 . The process could get faster if she completes an Adult Disability Report before her appointment.", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "Please, tell me about the benefits she could get and at what age?", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "your widow could get reduced benefits as early as age 60 or full benefits at full retirement age. If she suffers from a disability, she could get the benefits as soon as she turns 50 if the disability started before your death or up to 7 years after your death.", "session_id": "doc2dial_4"}
{"topic_shift": true, "utterance": "What is the maximum amount my family can get from Social Security?", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "It varies, but there's a limit that's generally between 150 and 180 percent of the basic benefit rate.", "session_id": "doc2dial_4"}
{"topic_shift": false, "utterance": "How do i Reconstruct military records destroyed in NPRC fire", "session_id": "doc2dial_922"}
{"topic_shift": false, "utterance": "In 1973 a fire at the National Personnel Records Center NPRC in St. Louis , Missouri , destroyed the records held for Veterans who were discharged from the Army and Air Force during certain periods of time", "session_id": "doc2dial_922"}
{"topic_shift": true, "utterance": "Were my records destroyed in the 1973 NPRC fire in St. Louis?", "session_id": "doc2dial_922"}
{"topic_shift": false, "utterance": "Your records may have been destroyed in the fire if you were discharged from either :s  The Army between November 1 , 1912 , and January 1 , 1960 The fire destroyed 80 % of the records held for Veterans discharged from the Army during this time period", "session_id": "doc2dial_922"}
{"topic_shift": true, "utterance": "How do they go about Reconstructing your records", "session_id": "doc2dial_922"}
{"topic_shift": true, "utterance": "did your records need reconstructed?", "session_id": "doc2dial_922"}
{"topic_shift": false, "utterance": "not so, i dont think so", "session_id": "doc2dial_922"}
{"topic_shift": true, "utterance": "How can I get the records I need to support my VA disability compensation claim?", "session_id": "doc2dial_922"}
{"topic_shift": false, "utterance": "oh ok no thanks", "session_id": "doc2dial_922"}
{"topic_shift": true, "utterance": "How do I  Gather or request other records or documents", "session_id": "doc2dial_922"}
{"topic_shift": false, "utterance": "Please send us any of these documents you may have", "session_id": "doc2dial_922"}
{"topic_shift": true, "utterance": "How does VA reconstruct my records?", "session_id": "doc2dial_922"}
{"topic_shift": false, "utterance": "the NPRC searches for documents that may help to reconstruct your records", "session_id": "doc2dial_922"}
{"topic_shift": false, "utterance": "Am I able to get\u00a0 federal student aid any more, if I was told I can't get it?", "session_id": "doc2dial_3084"}
{"topic_shift": false, "utterance": "It could be possible if you do the things that will make you eligible again for financial aid.", "session_id": "doc2dial_3084"}
{"topic_shift": true, "utterance": "What will happen if I have property subject to a judgment lien?", "session_id": "doc2dial_3084"}
{"topic_shift": false, "utterance": "Do you have property subject to a judgment lien for a debt owed t the United States?", "session_id": "doc2dial_3084"}
{"topic_shift": false, "utterance": "Yes, I have property subject to a judgment lien for debt owed to the United States.", "session_id": "doc2dial_3084"}
{"topic_shift": false, "utterance": "You would have to pay your debt in full or you can make payment arrangements to pay the debt.", "session_id": "doc2dial_3084"}
{"topic_shift": true, "utterance": "What is the best thing to do if I have been told I was not able to get federal student aid any more?", "session_id": "doc2dial_3084"}
{"topic_shift": false, "utterance": "It is in your best interest to talk to your financial aid office and we also can provide some tips on how to get your eligibility back.", "session_id": "doc2dial_3084"}
{"topic_shift": true, "utterance": "Who should I talk to regarding repaying aid or getting additional aid?", "session_id": "doc2dial_3084"}
{"topic_shift": false, "utterance": "You should talk to the financial aid office at your school.", "session_id": "doc2dial_3084"}
{"topic_shift": true, "utterance": "Who should I be in contact with for info about reinstating my status of noncitizen eligibility of student aid?", "session_id": "doc2dial_3084"}
{"topic_shift": false, "utterance": "You should contact US Citizenship and Immigration Services.", "session_id": "doc2dial_3084"}
{"topic_shift": false, "utterance": "I want to know about my disability rating now", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "okay, did you spend time in a VA hospital or a VA-approved hospital for a disability related to your military service?", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "yes I did", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "You may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital. We can help you find out if you can get this benefit .", "session_id": "doc2dial_1693"}
{"topic_shift": true, "utterance": "will you be needing my hospital papers if I file a claim?", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "Yes, when you are filing your claims, you will need to give us your hospital discharge summary showing the length and cause of your hospital stay .", "session_id": "doc2dial_1693"}
{"topic_shift": true, "utterance": "and I can get disability benefits from the VA?", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "Yes, if you meet the requirements you may be able to get disability benefits.", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "Would you like to see if you meet some of the requirements?", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "Have you spent more than 21 days in a VA hospital or other approved hospital for a service-connected disability?", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "no I was there for 18 days", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "Were you under hospital observation for more than 21 days at our expense for a service-connected disability?", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "no I wasn't", "session_id": "doc2dial_1693"}
{"topic_shift": false, "utterance": "Hello, I'm looking for some information on renewing my non-driver ID card #1 please.", "session_id": "doc2dial_1863"}
{"topic_shift": true, "utterance": "I will be turning 21 soon, so I need to know what additional requirements there are for me to renew my non-driver ID card#1?", "session_id": "doc2dial_1863"}
{"topic_shift": false, "utterance": "In order to renew your non-driver ID card #1, it is our requirement that you wait until you are within 40 days of your 21st birthday to renew.", "session_id": "doc2dial_1863"}
{"topic_shift": false, "utterance": "Will I be subject to a fine if I attempt to renew my non-driver ID card#1 41 days or more before my 21st birthday, or will it be allowed through as I'm so close to the date?", "session_id": "doc2dial_1863"}
{"topic_shift": false, "utterance": "If you attempt to renew your card within 40 of your 21st birthday, we will process it and your ID will actually have the words UNDER 21 on it on or near the date of your birthday.", "session_id": "doc2dial_1863"}
{"topic_shift": true, "utterance": "I will be living overseas for the next two years at least. Will I need to pay the regular fees for a non-driver ID card renewal under these circumstances?", "session_id": "doc2dial_1863"}
{"topic_shift": false, "utterance": "Yes, you will need to pay the regular fees for a non-driver ID card renewal even if you are living out of the country. The fees will not be discounted in a situation such as this.", "session_id": "doc2dial_1863"}
{"topic_shift": true, "utterance": "Will I be eligible for a reduced fee or 'No Fee' non-drivers ID if am in receipt of Supplemental Security Income (SSI) and I am under the age of 62?", "session_id": "doc2dial_1863"}
{"topic_shift": false, "utterance": "Yes, if your circumstances dictate that you do receive Supplemental Security Income SSI and if you are aged 62 or younger, the fee you will be charged is $6.50.", "session_id": "doc2dial_1863"}
{"topic_shift": true, "utterance": "Mailing documents is my preferred choice of communication. Can I please confirm the address that I can mail my ID renewal to is NYS Department of Motor Vehicles207 Genesee Street , Suite 6Utica , NY 13501 - 2874?", "session_id": "doc2dial_1863"}
{"topic_shift": false, "utterance": "Yes, I can confirm that information is correct.", "session_id": "doc2dial_1863"}
{"topic_shift": true, "utterance": "If I am out of the country, how will the Department of Motor Vehicles contact me if they required additional information?", "session_id": "doc2dial_1863"}
{"topic_shift": false, "utterance": "It is a requiredment of the Department of Motor Vehicles that if you are overseas you must renew your non-drivers ID card through the mail. You will be including your overseas address with this application for their records.", "session_id": "doc2dial_1863"}
{"topic_shift": false, "utterance": "Hi, I would like to know if I have a driver's license from another country and I have a New York State learner's permit, can I drive without a supervising driver?", "session_id": "doc2dial_3912"}
{"topic_shift": true, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "session_id": "doc2dial_3912"}
{"topic_shift": false, "utterance": "In what language is your license printed?", "session_id": "doc2dial_3912"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3912"}
{"topic_shift": false, "utterance": "If your driver's license is printed in any language except English, you must submit an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency.", "session_id": "doc2dial_3912"}
{"topic_shift": true, "utterance": "okay. and if my visit is extended what should I do?", "session_id": "doc2dial_3912"}
{"topic_shift": false, "utterance": "If your temporary visitor status has been extended, you should go to a DMV office with your updated documentation from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so that you can renew your license. Your new license will have your new temporary visitor expiration date.", "session_id": "doc2dial_3912"}
{"topic_shift": true, "utterance": "and how long will the license last?", "session_id": "doc2dial_3912"}
{"topic_shift": false, "utterance": "Your new license will have your new temporary visitor expiration date.", "session_id": "doc2dial_3912"}
{"topic_shift": true, "utterance": "What will happen to my foreign license?", "session_id": "doc2dial_3912"}
{"topic_shift": false, "utterance": "When you pass your driving test, you must turn in your foreign driver's license to the DMV driving test examiner. The local DMV office will destroy your foreign driver's license after 60 days.", "session_id": "doc2dial_3912"}
{"topic_shift": true, "utterance": "If someone has a New York State learner's permit and does not have a valid foreign driver's license, what can they do?", "session_id": "doc2dial_3912"}
{"topic_shift": false, "utterance": "New York state law requires a supervising driver to travel with you. The supervising driver must be 21 years of age or older and must have a valid driver's license to operate the vehicle they drive.", "session_id": "doc2dial_3912"}
{"topic_shift": false, "utterance": "Hello I need information about The New York State DMV began issuing REAL ID licenses, permits and ID cards on October 30, 2017", "session_id": "doc2dial_3906"}
{"topic_shift": true, "utterance": "You can get a REAL ID at any time, but you will have to go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "session_id": "doc2dial_3906"}
{"topic_shift": true, "utterance": "What documents should I bring to the office?", "session_id": "doc2dial_3906"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3906"}
{"topic_shift": true, "utterance": "and this real identification is mandatory in all cases?", "session_id": "doc2dial_3906"}
{"topic_shift": false, "utterance": "A REAL ID is optional and is not required for the following:   Have a driver's license   Vote or register to vote", "session_id": "doc2dial_3906"}
{"topic_shift": true, "utterance": "and what should i bring?", "session_id": "doc2dial_3906"}
{"topic_shift": false, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name.", "session_id": "doc2dial_3906"}
{"topic_shift": false, "utterance": "What if you have a valid New York license, permit or ID card?", "session_id": "doc2dial_3906"}
{"topic_shift": false, "utterance": "you must bring your original social security card or W-2 with the complete SSN.", "session_id": "doc2dial_3906"}
{"topic_shift": true, "utterance": "And what is Enhanced License Sample, REAL ID and Standard?", "session_id": "doc2dial_3906"}
{"topic_shift": false, "utterance": "Learn more about Enhanced, REAL ID and standard documents", "session_id": "doc2dial_3906"}
{"topic_shift": false, "utterance": "Anything I need to do before taking the road test?", "session_id": "doc2dial_1877"}
{"topic_shift": false, "utterance": "Once you get your learner permit, you have to obey the restrictions on where and when you are allowed to drive. You should also complete a 5-hour pre-licensing course or a high school or college driver education course.", "session_id": "doc2dial_1877"}
{"topic_shift": true, "utterance": "How long it lasts the pre-licensing course certificate?", "session_id": "doc2dial_1877"}
{"topic_shift": false, "utterance": "The pre-licensing course certificate lasts for 1 year from the date it is issued, and the student certificate of completion lasts for two years.", "session_id": "doc2dial_1877"}
{"topic_shift": true, "utterance": "anything else I need to do before the road test?", "session_id": "doc2dial_1877"}
{"topic_shift": false, "utterance": "apart from obeying the learner permits restrictions and completing a 5-hour pre-licensing course, you should get a good amount of supervised driving practice.", "session_id": "doc2dial_1877"}
{"topic_shift": true, "utterance": "please give me more recommendations about practicing and lessons for my road test.", "session_id": "doc2dial_1877"}
{"topic_shift": false, "utterance": "It is recommended a minimum of 50 hours of supervised driving for drivers of all ages and that you take a driver education course or professional driving lessons.", "session_id": "doc2dial_1877"}
{"topic_shift": true, "utterance": "I'm under 18, what I need to do before taking the road test?", "session_id": "doc2dial_1877"}
{"topic_shift": false, "utterance": "You have to wait for at least six months from the date you received your learner permit to schedule a road test.", "session_id": "doc2dial_1877"}
{"topic_shift": true, "utterance": "What should I do in case I lost my certificate?", "session_id": "doc2dial_1877"}
{"topic_shift": false, "utterance": "You must contact the school that issued the certificate, they will give you a replacement.", "session_id": "doc2dial_1877"}
{"topic_shift": false, "utterance": "What is the maximum amount my family will receive?", "session_id": "doc2dial_249"}
{"topic_shift": true, "utterance": "Each family member may be eligible for up to 50 percent of your disability amount.", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "What happens if the sum of the benefits payable on my account is greater than the family limit?", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "Your benefits will not be decreased, but your family members will be reduced equally.", "session_id": "doc2dial_249"}
{"topic_shift": true, "utterance": "What happens if my spouse worked under social security?", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "Is your spouse eligible for retirement benefits on his or her own record?", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "No my spouse is not eligible for retirement benefits on their own record.", "session_id": "doc2dial_249"}
{"topic_shift": true, "utterance": "When I qualify for Social Security disability benefits will be children also?", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "Yes, your children may qualify to receive benefits on your record if they are biological, adopted, or stepchild and maybe your grandchild.", "session_id": "doc2dial_249"}
{"topic_shift": true, "utterance": "If eligible on own record then we will pay that amount first only if it is a higher amount than what your benefit would be.", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "Yes that is correct that we would pay what equals the higher amount to your spouse.", "session_id": "doc2dial_249"}
{"topic_shift": true, "utterance": "What will happen with my benefits if I am divorced?", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "Your ex-spouse may qualify for benefits on your record.", "session_id": "doc2dial_249"}
{"topic_shift": true, "utterance": "How will the sum of benefits be for my family?", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "Your family will receive benefits that are reduced; but your benefits will not be affected.", "session_id": "doc2dial_249"}
{"topic_shift": false, "utterance": "Why does it say page expired?", "session_id": "doc2dial_3537"}
{"topic_shift": true, "utterance": "For security purposes, there is a time limit on each page.", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "I wasn't on it very long.", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "Is there a way to let me work on each page longer?", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "Yes, after 25 minutes, you can extend the time.", "session_id": "doc2dial_3537"}
{"topic_shift": true, "utterance": "Can I use the retirement estimator for a disability estimate?", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "There are other calculators specifically for other benefits.", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "Can I use it if I qualify for benefits?", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "Yes, if you have enough credits to qualify, you can use the calculator.", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "What if I only have Medicare now?", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "You can still get an estimate.", "session_id": "doc2dial_3537"}
{"topic_shift": false, "utterance": "What are the Terms of Service of the MyDMV account?", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "want introductory information?", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "want to know when you must register for an account", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "you will be sent a temporary password by email . You must use the temporary password to complete the on - line registration process", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "such as cooperation with the New York State Office of Information Technology Services", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "was created by the New York State Department of Motor Vehicles DMV , in cooperation with the New York State Office of Information Technology Services", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "What do I do After I register to gain access to use secure web applications at another New York State agency", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "you simply sign in using the same Username and Password", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "After completing my registration?", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "you can use your permanent Sign - In Username and Password for gaining access to applications and services", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "What are the additional features of NY.gov?", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "you simply sign in using the same Username and Password", "session_id": "doc2dial_2629"}
{"topic_shift": false, "utterance": "I'm a veteran in need of some information about my primary care provider.", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.", "session_id": "doc2dial_1320"}
{"topic_shift": true, "utterance": "Would you like to know who will provide care for you at VA?", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "Yes, that'd be great.", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "Have you signed up for VA health care and chosen your main VA location?", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "Who will be responsible for my care then?", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "We'll assign you to a health care team called a Patient Aligned Care Team or PACT. Your team will be made up of you, those who support you like your family members and caregivers, and your health care providers.", "session_id": "doc2dial_1320"}
{"topic_shift": true, "utterance": "Will they contact me to talk about my care?", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "Yes, together you'll coordinate your care. Team members will meet often to talk with you and each other about your progress and goals. And they'll coordinate any care you may need from specialists outside the team.", "session_id": "doc2dial_1320"}
{"topic_shift": true, "utterance": "I get that, but who will be part of that team?", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "Your team will include a primary care provider your main doctor, nurse practitioner, or physician's assistant and a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health, for example.", "session_id": "doc2dial_1320"}
{"topic_shift": true, "utterance": "What if I'm enrolled in health care for veterans?", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "Then we can find out how you may be able to receive care from a provider in your local community through community care.", "session_id": "doc2dial_1320"}
{"topic_shift": false, "utterance": "What are the waiver of premiums for policyholders who become totally disabled?", "session_id": "doc2dial_1446"}
{"topic_shift": true, "utterance": "A waiver of premiums means you won't have to pay your life insurance premiums the monthly payments you make to hold your policy", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "You may be able to get a waiver of your life insurance premiums if you meet all of the requirements listed below", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "What are the requirements that I must meet to obtain it?", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "How do I apply  for benefits?", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "[39] fill out and sign a Claim for Disability Insurance VA Form 29 - 357 .s   [40] Mail it to the address listed on the form .   [41] Download VA Form 29 - 357 PDF", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "When premiums can be waived?", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "premiums can only be waived up to one year prior to receipt of a claim", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "What else do I need to know?", "session_id": "doc2dial_1446"}
{"topic_shift": true, "utterance": "What requirements must I meet?", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "[48] You have SGLI , Family SGLI , or VGLI life insurance , andp   [49] You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live?", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live?", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "then you are not eligible for benefits", "session_id": "doc2dial_1446"}
{"topic_shift": false, "utterance": "I am looking for information regarding a Corrected Card for a foreign born US adult citizen", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "Has your name been legally changed or is it about to legally change in the near future, because of marriage, divorce, court order or any other reason?", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "That situation will be occurring very soon", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "Firstly, you will need to tell Social Security so that they can issue you with a Corrected Card", "session_id": "doc2dial_67"}
{"topic_shift": true, "utterance": "I don't have the required documents that are needed for Social Security as identification, what can I do?", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "We will request other documentation, this documentation must be current, show your name, date of birth or age and preferably have a recent photograph. An employee identification card would be ideal in this case", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "Are there any scenarios where the document I provide to show my legal name change is not acceptable?", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "If the document you provide does not contain enough information, you will have to produce a document in your prior name. In this instance, we will accept an identity document that has expired", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "If I don't have an identity document in my prior name, what can I do?", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "We can accept an unexpired identity document in your new name, provided we can properly establish your identity from our existing records", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "What if I have not informed you of my US citizenship?", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "In this case, we need to get proof of your US citizenship, there are only certain documents that we can use to prove this", "session_id": "doc2dial_67"}
{"topic_shift": false, "utterance": "I need help with figuring out how student loans work.", "session_id": "doc2dial_3251"}
{"topic_shift": false, "utterance": "Will you be the one taking out the loan for college?", "session_id": "doc2dial_3251"}
{"topic_shift": false, "utterance": "No, my daughter will be going to college.", "session_id": "doc2dial_3251"}
{"topic_shift": true, "utterance": "How can she become eligible for federal student loans?", "session_id": "doc2dial_3251"}
{"topic_shift": false, "utterance": "Do you know how federal loans work?", "session_id": "doc2dial_3251"}
{"topic_shift": false, "utterance": "Yes, somewhat.", "session_id": "doc2dial_3251"}
{"topic_shift": false, "utterance": "Great. The first thing your daughter needs to do is fill out a FAFSA form.", "session_id": "doc2dial_3251"}
{"topic_shift": true, "utterance": "How do private loans differ from federal loans?", "session_id": "doc2dial_3251"}
{"topic_shift": false, "utterance": "Unlike federal loans, private loans are made by a private lender. Each private loan could differ by lender and by type of loan, so it's very important that you and your daughter understand the terms of the loan.", "session_id": "doc2dial_3251"}
{"topic_shift": true, "utterance": "Are there any federal student loans available for graduate students?", "session_id": "doc2dial_3251"}
{"topic_shift": false, "utterance": "Absolutely. The Direct PLUS Loans for graduate and professional students.", "session_id": "doc2dial_3251"}
{"topic_shift": false, "utterance": "Good afternooon. I would like to know more about repayment plans for loans on certain federal programs, please.", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "No problem. The basic information about it, is that you have the standard repayment plan where payments are fixed and made for up to 10 years between 10 and 30 years for those loans which are in consolidation.", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "Do you know why's that?", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "Yeah, I know. I read somewhere that this action will allow me to pay the least amount of interest in my loan, is that right?", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "That's correct. You are very well informed.", "session_id": "doc2dial_3245"}
{"topic_shift": true, "utterance": "Is the same for those Direct Consolidation or FEEL Consolidation loans?", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "Not quite. In those cases, the length of your repayment period will be determined depending on the amount of your total education loan indebtedness. That includes the amount of your consolidation loan and your other student loan debt.", "session_id": "doc2dial_3245"}
{"topic_shift": true, "utterance": "Oh, i see. Kind of complicated, huh?. Oh, well. Say, whenever i get a loan, i can choose how i want to repay it, right?", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "Certainly, you can. You have options for doing the choosing when is time to repay your loan. That's when you make use of the plans.", "session_id": "doc2dial_3245"}
{"topic_shift": true, "utterance": "SO, lets say i go for these plans under the standard repayment thing, What do i get there?", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "To be more specific there, your payments by the month would be in a fixed amount of at least $50 each month and made for up to 10 years for all loan types. However, Direct Consolidation and FEEL Consolidation loans are excepted.", "session_id": "doc2dial_3245"}
{"topic_shift": true, "utterance": "Then, to check sure this. I'll save money for abiding this standard plan, I'm right?", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "You're in the right. As you pay a higher amount in he beginning of the plan, you'll save money later as amount of interest will be lower.", "session_id": "doc2dial_3245"}
{"topic_shift": false, "utterance": "I need information about the fully developed claim program for a VA pension, can you help me?", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "Have you filed a claim in the FDC program?", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "yes i filed a complaint with the FDC a week ago", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "Well if we decide that there are additional documents we need to decide your claim, we will remove your claim from the FDC program and process it as a standard claim.", "session_id": "doc2dial_1452"}
{"topic_shift": true, "utterance": "What happens if I send additional information or evidence after submitting the claim?", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "if that happens we will remove your claim from the FDC program and process it as a standard claim.", "session_id": "doc2dial_1452"}
{"topic_shift": true, "utterance": "Is it true that among the requirements I must be at least 65 years old?", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "it is right. is one of the required requirements", "session_id": "doc2dial_1452"}
{"topic_shift": true, "utterance": "What other requirements must I meet?", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "do you have an individual permanent disability that is 100% disabling?", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "if my disability is 100% disabling", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "since you meet the requirement you can opt for higher disability pension benefits based on being confined to your home", "session_id": "doc2dial_1452"}
{"topic_shift": false, "utterance": "tell me about corrected card for U.S. born adults.", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "Did you legally change your name?", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "no, I didn't", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "Are you working?", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "You should also tell your employer about your name change.", "session_id": "doc2dial_73"}
{"topic_shift": true, "utterance": "What if I need to change my name on my social security card?", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "You have to show us proof of your name change.", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "What if I don't have an ID document with my previous name?", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "If we can properly identify you on our records, we can accept an unexpired ID document with your new name.", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "What documents can I use as proof of my citizenship?", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "you can use your U.S. birth certificate or your U.S. passport.", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "Can I use an old expired ID with my previous name?", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "yes, you can if we can use it to identify you on our records.", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "Are the citizenship documents proofs really needed?", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "only if you don't have already proved your citizenship with us.", "session_id": "doc2dial_73"}
{"topic_shift": false, "utterance": "I would like to know what to expect after obtaining a disability rating?", "session_id": "doc2dial_1334"}
{"topic_shift": false, "utterance": "you got a decision notice from us that confirms your disability rating the rating that measures the severity of your disability", "session_id": "doc2dial_1334"}
{"topic_shift": false, "utterance": "ok what else should i know", "session_id": "doc2dial_1334"}
{"topic_shift": true, "utterance": "how do i get dependent benefits", "session_id": "doc2dial_1334"}
{"topic_shift": false, "utterance": "If you re 30 % or more disabled due to a disability caused by service in the military , you can get financial support and benefits for your qualified dependents . Learn more about adding dependents to your disability benefits", "session_id": "doc2dial_1334"}
{"topic_shift": false, "utterance": "how are the educational benefits", "session_id": "doc2dial_1334"}
{"topic_shift": false, "utterance": "You can get VA support for college or job training under special programs . Or , talk with a VA education counselor to find out what benefits you may be able to get . Learn about education benefits", "session_id": "doc2dial_1334"}
{"topic_shift": true, "utterance": "and If I don't receive a payment after 15 days", "session_id": "doc2dial_1334"}
{"topic_shift": false, "utterance": "please call the Veterans help line at 800 - 827 - 1000 , Monday through Friday , 8:00 a.m. to 9:00 p.m", "session_id": "doc2dial_1334"}
{"topic_shift": true, "utterance": "OK thank you very much", "session_id": "doc2dial_1334"}
{"topic_shift": false, "utterance": "For education benefits : You can get VA support for college or job training under special programs .", "session_id": "doc2dial_1334"}
{"topic_shift": false, "utterance": "Hello where do I begin?", "session_id": "doc2dial_3523"}
{"topic_shift": true, "utterance": "are you talking about delayed retirement credits?", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "Social Security retirement benefits are increased by a certain percentage depending on date of birth if you delay your retirement beyond full retirement age", "session_id": "doc2dial_3523"}
{"topic_shift": true, "utterance": "Have you reached full retirement age?", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "what if you reached retirement age?", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "Does the person get to decide to delay retirement?", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "what if i reached full retiremtnt age?", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "you can choose to start receiving benefits before the month you apply", "session_id": "doc2dial_3523"}
{"topic_shift": true, "utterance": "where can i get information on early retirement", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "click Retirement Information for Medicare Beneficiaries", "session_id": "doc2dial_3523"}
{"topic_shift": false, "utterance": "Are there specific documents I need to apply?", "session_id": "doc2dial_275"}
{"topic_shift": true, "utterance": "Yes, you will need proof of citizenship.", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "Have you already established the child's citizenship with us?", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "No, not yet.", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "What if I am not a citizen?", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "We will need a current DHS document, like a Permanent Resident card.", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "What do you need for proof of my identity?", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "Your driver's license or state issued ID card are acceptable.", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "What DHS documents can I use ?", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "I-551 Permanent Resident Card", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "Can I use the same document for both parts?", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "In some instances, like a passport can be used for both.", "session_id": "doc2dial_275"}
{"topic_shift": false, "utterance": "What are the Modifications that change a record from the 'Passenger' class to the 'Commercial' class?", "session_id": "doc2dial_2615"}
{"topic_shift": true, "utterance": "do you want to register a car?", "session_id": "doc2dial_2615"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2615"}
{"topic_shift": false, "utterance": "You can register a car in the ' Commercial ' class if all the seats behind the driver are removed . Instead of the seats , you must install a permanent box or permanent rack to carry cargo", "session_id": "doc2dial_2615"}
{"topic_shift": true, "utterance": "can i install seats behind the driver?", "session_id": "doc2dial_2615"}
{"topic_shift": false, "utterance": "you must also install seatbelts that meet NY State Occupant Restraint Law requirements", "session_id": "doc2dial_2615"}
{"topic_shift": true, "utterance": "is all I need to know about how to register the car?", "session_id": "doc2dial_2615"}
{"topic_shift": false, "utterance": "yes follow the recommendations", "session_id": "doc2dial_2615"}
{"topic_shift": true, "utterance": "If you used a van or truck without the required modifications?", "session_id": "doc2dial_2615"}
{"topic_shift": false, "utterance": "then you must register it in the ' Commercial ' registration class", "session_id": "doc2dial_2615"}
{"topic_shift": false, "utterance": "What are the camping equipment that is installed behind the driver?", "session_id": "doc2dial_2615"}
{"topic_shift": false, "utterance": "' camping equipment ' indicates that you have a permanent bed , a permanent stove , or a permanent refrigerator in the vehicle", "session_id": "doc2dial_2615"}
{"topic_shift": false, "utterance": "How do I get a copy of a TVB ticket?", "session_id": "doc2dial_2173"}
{"topic_shift": true, "utterance": "Can you go online?", "session_id": "doc2dial_2173"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_2173"}
{"topic_shift": false, "utterance": "Is your TVB ticket lost or destroyed?", "session_id": "doc2dial_2173"}
{"topic_shift": false, "utterance": "No it is not.", "session_id": "doc2dial_2173"}
{"topic_shift": true, "utterance": "What can I do if my ticket is not available?", "session_id": "doc2dial_2173"}
{"topic_shift": false, "utterance": "Is it not available to print?", "session_id": "doc2dial_2173"}
{"topic_shift": false, "utterance": "No it is not available to print.", "session_id": "doc2dial_2173"}
{"topic_shift": true, "utterance": "What would i need for DMV to locate it?", "session_id": "doc2dial_2173"}
{"topic_shift": false, "utterance": "Your DMV ID number or client number.", "session_id": "doc2dial_2173"}
{"topic_shift": true, "utterance": "Can I print substitute tickets?", "session_id": "doc2dial_2173"}
{"topic_shift": false, "utterance": "Yes once you provide for one, you can see all.", "session_id": "doc2dial_2173"}
{"topic_shift": false, "utterance": "I need help with retirement ages and my social security benefits", "session_id": "doc2dial_513"}
{"topic_shift": true, "utterance": "Are you asking about when you can start receiving benefits?", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "no about not yet being at retirement age", "session_id": "doc2dial_513"}
{"topic_shift": true, "utterance": "Do you want to know more about retiring early?", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "yes, because I'm not at full retirement age yet", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "You can retire at any time between age 62 and full retirement age", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "and is there a reason why we shouldn't just retire early or am I missing something?", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "if you start benefits early your benefits are reduced a fraction of a percent for each month before your full retirement age", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "is there a way of knowing how much that will be?", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age .Select your year of birth to find out how much your benefit will be reduced if you retire between age 62 and full retirement age .", "session_id": "doc2dial_513"}
{"topic_shift": true, "utterance": "should I or shouldn't I take my benefits early?", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "There are advantages and disadvantages to taking your benefit before your full retirement age. The advantage is that you collect benefits for a longer period of time The disadvantage is your benefit is reduced.", "session_id": "doc2dial_513"}
{"topic_shift": false, "utterance": "Hello, I want to know about the ignition interlock device", "session_id": "doc2dial_2167"}
{"topic_shift": true, "utterance": "this is a device that connects to a motor vehicle ignition system and reads the alcohol level of the driver by a breath test and prevents the vehicle from starting if the measure is not acceptable.", "session_id": "doc2dial_2167"}
{"topic_shift": false, "utterance": "did you get the ignition interlock ordered by a court?", "session_id": "doc2dial_2167"}
{"topic_shift": false, "utterance": "No, it didn't.", "session_id": "doc2dial_2167"}
{"topic_shift": true, "utterance": "What is the way to remove the ignition interlock restriction from my driver license?", "session_id": "doc2dial_2167"}
{"topic_shift": false, "utterance": "You have to get a form from your ignition interlock monitor stating that you are no longer required to use the device in your vehicles and take that form to the DMV office to apply for a new document without the restriction.", "session_id": "doc2dial_2167"}
{"topic_shift": true, "utterance": "Ok, now please tell me about the different parts of the Leandra's Law and the penalties for conviction.", "session_id": "doc2dial_2167"}
{"topic_shift": false, "utterance": "Some of the Leandra's Law provisions are, an established new Class E Felony and that no person shall operate a motor vehicle under the influence of alcohol or drugs if there's a passenger of age 15 or younger in the vehicle.", "session_id": "doc2dial_2167"}
{"topic_shift": true, "utterance": "And what is Leandra's Law?", "session_id": "doc2dial_2167"}
{"topic_shift": false, "utterance": "it's a law signed on November 18, 2009, in honor of Leandra Rosado, who was an 11 year old child killed in a car accident in which the mother of one of her friends was driving the vehicle intoxicated.", "session_id": "doc2dial_2167"}
{"topic_shift": true, "utterance": "Wht was the new felony established by the law?", "session_id": "doc2dial_2167"}
{"topic_shift": false, "utterance": "It established a new Class E Felony.", "session_id": "doc2dial_2167"}
{"topic_shift": false, "utterance": "I need help with the fafsa application", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "I can help you go over the FAFSA form", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "do I just fill it out and then what?", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "Yes, fill it out and then I can help you if you have any questions.", "session_id": "doc2dial_3279"}
{"topic_shift": true, "utterance": "what will I be asked about when I fill it out?", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "The FAFSA questions ask for your name, date of birth, address, and about your financial situation.", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "Would you like to know what other information it may ask?", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "It may also ask you whether you\u2019re a U.S. citizen or what tax form you used", "session_id": "doc2dial_3279"}
{"topic_shift": true, "utterance": "what will I enter if I get a FSA id and do the fafsa online?", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "You will be given the option to enter your FSA ID or to enter your \u201cidentifiers\u201d like your name, date of birth, and SSN.", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "I do the 'I am the student' part only?", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "The student is the one applying for financial aid, so be sure it\u2019s the student entering his or her FSA ID in the \u201cI am the student\u201d tab. Do not start the FAFSA form by supplying the parent\u2019s FSA ID.", "session_id": "doc2dial_3279"}
{"topic_shift": false, "utterance": "How much should a person have worked before their disability to qualify for the benefits?", "session_id": "doc2dial_507"}
{"topic_shift": true, "utterance": "If they meet Social Security's definition of disability they also must have worked long enough under Social Security to qualify for disability benefits.", "session_id": "doc2dial_507"}
{"topic_shift": false, "utterance": "Do you know what's the amount needed to get the 4 credits per year?", "session_id": "doc2dial_507"}
{"topic_shift": false, "utterance": "I don't", "session_id": "doc2dial_507"}
{"topic_shift": true, "utterance": "If an adult child is already receiving SSI benefits or disability benefits on his own record how would that affect the possibility of receiving benefits from their parents records?", "session_id": "doc2dial_507"}
{"topic_shift": false, "utterance": "They should check if they can get benefits payable on their parent's earning record to see if they can get higher benefits and if they are entitled to receive Medicare.", "session_id": "doc2dial_507"}
{"topic_shift": true, "utterance": "What if I have a child under the age of 18 with a disability?", "session_id": "doc2dial_507"}
{"topic_shift": false, "utterance": "In that case, we don't need to consider the child's disability when deciding if he or she qualifies for benefits as your dependent.", "session_id": "doc2dial_507"}
{"topic_shift": true, "utterance": "Is there any special situation in which a person can receive disability benefits?", "session_id": "doc2dial_507"}
{"topic_shift": false, "utterance": "Yes, there are situations other than the typical worker that qualify for the benefits on their own accord.", "session_id": "doc2dial_507"}
{"topic_shift": true, "utterance": "About qualifying for the benefit. What if my medical condition is severe and keeps me from doing basic work-related activities?", "session_id": "doc2dial_507"}
{"topic_shift": false, "utterance": "Then that would check step 2 of the qualifying process and we would go to step 3 that is checking if your condition is in the list of disabling conditions.", "session_id": "doc2dial_507"}
{"topic_shift": false, "utterance": "How does it affect benefits if I work, too?", "session_id": "doc2dial_261"}
{"topic_shift": true, "utterance": "Are hour spouse's benefits higher than yours?", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "Yes, his benefits are higher than mine.", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "Your benefits will affect your spousal benefits.", "session_id": "doc2dial_261"}
{"topic_shift": true, "utterance": "Is there a number I can call to get more information?", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "Absolutely! 1 - 800 - 772 - 1213", "session_id": "doc2dial_261"}
{"topic_shift": true, "utterance": "Will my benefits be higher if we both worked?", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "It depends on whose benefits were higher.", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "Does it matter if my work was not covered by Social Security?", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "Yes, if you go Calculate Your Benefits, there is a place to enter that in step 1.", "session_id": "doc2dial_261"}
{"topic_shift": true, "utterance": "Where can I go for more information?", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "Do you have access to your spouse's records?", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "I have some of the information, but will need more help.", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "You can call the number or go to your local office for more assistance.", "session_id": "doc2dial_261"}
{"topic_shift": false, "utterance": "How do I remove a corrective lens restriction by mail?", "session_id": "doc2dial_2601"}
{"topic_shift": true, "utterance": "Do you want to remove the Corrective Lens restriction before it is time to renew your driver's license?", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "Yes, that is what I want to do before I renew my driver license.", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "Okay, then you must get proof that you do not need corrective lenses and then order a replacement document and proof can be sbmitted to DMV electronically by a vision care provider enrolled in DMV Online Vision Registry.", "session_id": "doc2dial_2601"}
{"topic_shift": true, "utterance": "Do I need to pass a vision test when I apply for a driver license or renew license?", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "Yes, you would have to pass a vision test for renewal or when apply for driver license and the test needs to show that you have a vision of at least 20/40 in either or both eyes with or without corrective lenses.", "session_id": "doc2dial_2601"}
{"topic_shift": true, "utterance": "What if the form has a print date of 3/04 or later?", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "The vision care professional will mark a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "What if the Vision Test Report has a print date of 9/03 or earlier?", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "Then the form is valid for 6 months after the date of the eye test.", "session_id": "doc2dial_2601"}
{"topic_shift": true, "utterance": "Do I have to take my vision test at the DMV office?", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "You can either take a vision test at the DMV office or prove that you meet our vision requirements by providing a Vision Test Report completed by a qualified eye care provider.", "session_id": "doc2dial_2601"}
{"topic_shift": true, "utterance": "What if my vision is impaired for night time?", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "Then you will have Daylight Driving Only restriction on your license.", "session_id": "doc2dial_2601"}
{"topic_shift": false, "utterance": "How can I apply for VA health care?", "session_id": "doc2dial_1308"}
{"topic_shift": false, "utterance": "You can find out how to apply for VA health care benefits as a Veteran or service member.", "session_id": "doc2dial_1308"}
{"topic_shift": true, "utterance": "What if I have applied for a VA pension or disability benefits?", "session_id": "doc2dial_1308"}
{"topic_shift": false, "utterance": "You can check the status of those claims and others online.", "session_id": "doc2dial_1308"}
{"topic_shift": true, "utterance": "What is the time frame for the VA's decision?", "session_id": "doc2dial_1308"}
{"topic_shift": false, "utterance": "Has it been a week since you gave us your application and you have not heard back?", "session_id": "doc2dial_1308"}
{"topic_shift": false, "utterance": "No, it hasn't been longer than a week.", "session_id": "doc2dial_1308"}
{"topic_shift": true, "utterance": "Where can I go in person for healthcare?", "session_id": "doc2dial_1308"}
{"topic_shift": false, "utterance": "You should visit your nearest VA medical center or clinic and bring a signed application for health benefits VA form 10-10EZ.", "session_id": "doc2dial_1308"}
{"topic_shift": true, "utterance": "in spanish", "session_id": "doc2dial_1308"}
{"topic_shift": false, "utterance": "in spanish cant read it.", "session_id": "doc2dial_1308"}
{"topic_shift": false, "utterance": "Good day. I have some questions regarding the direct plus loan. It'd be kind of you if you answered them for me.", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "Of course. PLUS loans can help pay for education expenses not covered by other financial aid.", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "Are you looking to apply?", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "Yes, that was my plan.", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "You can use the online application to apply for a parent PLUS loan.", "session_id": "doc2dial_2832"}
{"topic_shift": true, "utterance": "Are you seeking Public Service Loan Forgiveness?", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2832"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2832"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2832"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "No, everything is fine. I was just asking.", "session_id": "doc2dial_2832"}
{"topic_shift": false, "utterance": "help me with scholarships", "session_id": "doc2dial_3292"}
{"topic_shift": false, "utterance": "You should start researching early, and meet the deadlines", "session_id": "doc2dial_3292"}
{"topic_shift": true, "utterance": "what are the deadlines?", "session_id": "doc2dial_3292"}
{"topic_shift": false, "utterance": "That depends on the scholarship. Some deadlines are as early as a year before college starts, so you should be researching and applying for scholarships during the summer between your junior and senior years.", "session_id": "doc2dial_3292"}
{"topic_shift": true, "utterance": "do scholarships mess with my financial aid?", "session_id": "doc2dial_3292"}
{"topic_shift": false, "utterance": "A scholarship will affect your other student aid because all your student aid added together can\u2019t be more than the cost of attendance at your school.", "session_id": "doc2dial_3292"}
{"topic_shift": false, "utterance": "Do you have more questions about this matter?", "session_id": "doc2dial_3292"}
{"topic_shift": false, "utterance": "no I got it", "session_id": "doc2dial_3292"}
{"topic_shift": true, "utterance": "so start applying now to avoid deadlines is what I got from all of this, right?", "session_id": "doc2dial_3292"}
{"topic_shift": false, "utterance": "Yes, you should be researching and applying for scholarships now to be prepared.", "session_id": "doc2dial_3292"}
{"topic_shift": true, "utterance": "is my financial aid office a good place to ask questions?", "session_id": "doc2dial_3292"}
{"topic_shift": false, "utterance": "They are a great place for information, if you have more questions you can ask them or come back here", "session_id": "doc2dial_3292"}
{"topic_shift": false, "utterance": "can you help me with Agent Orange exposure please?", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "The U.S. military used Agent Orange to clear plants and trees during the Vietnam War", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "Did you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "can I get disability compensation?", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "you may have had contact with this herbicide .s   [5] We refer to this as having a presumption of contact .s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1485"}
{"topic_shift": true, "utterance": "what to do when file my claim?", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "you 'll need to submit :s     [35] that shows you have an Agent Orange related illnesss [36] A medical record", "session_id": "doc2dial_1485"}
{"topic_shift": true, "utterance": "What should medical records show?", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "[53] you 'll need to submit a medical record that shows :s     [54] You have a current disability ,s [55] and   [56] There 's a connection between Agent Orange exposure and your current disability", "session_id": "doc2dial_1485"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "Do you have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "You can't get disability benefits", "session_id": "doc2dial_1485"}
{"topic_shift": false, "utterance": "If I have a disability due to the VR&E Self-Employment Pathway, how can you help me?", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "If you are a service member or veteran with a service-related disability and a job barrier who have a strong desire, skills, and drive to run a successful business", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "no i'm not a disabled veteran service member", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "how can i use vocational rehabilitation", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "You may be interested in vocational rehabilitation and employment VR&E Self - Job Tracking. Find out if you can get help starting your own business.", "session_id": "doc2dial_1491"}
{"topic_shift": true, "utterance": "Can I get help starting my own business through VR&E Self-Employment?", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability , and you meet all of the requirements listed below", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "you must answer truthfully", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "ok tell me the questions", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "You have a job or disability barrier", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "You are enrolled in VR&E", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "does not meet all requirements", "session_id": "doc2dial_1491"}
{"topic_shift": false, "utterance": "Is it reasonable to think I should apply for as many scholarships as I can because it is free money for college?", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "Yes, and I would start researching early and meet deadlines for success in getting scholarships.", "session_id": "doc2dial_3286"}
{"topic_shift": true, "utterance": "Are there different kinds of scholarships available?", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "Some scholarships you have to earn them by meeting or exceeding certain standard set by the giver and merit scholarships might be awarded based on academic achievement or on talents and academics.", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "Did you know some scholarships are just for women or graduate students?", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "No, I actually did not know that information.", "session_id": "doc2dial_3286"}
{"topic_shift": true, "utterance": "How do I apply for a scholarship?", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "Each scholarship really has its own requirements and the scholarships website should give you an idea of who qualifies and how to apply.", "session_id": "doc2dial_3286"}
{"topic_shift": true, "utterance": "Will a scholarship affect my other student aid?", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "Yes a scholarship will affect how much your other student aid is because everything added together should not be more than the cost of attendance.", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "Do you have more questions?", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "Yes, I have more questions that need to be answered.", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "Then go ahead and contact the financial aid office at the school you would be attending.", "session_id": "doc2dial_3286"}
{"topic_shift": false, "utterance": "What forms do I need for driving school?", "session_id": "doc2dial_2198"}
{"topic_shift": true, "utterance": "A driving school instructor can only be certified when s / he is employed by a licensed driving school", "session_id": "doc2dial_2198"}
{"topic_shift": false, "utterance": "For additional information see below", "session_id": "doc2dial_2198"}
{"topic_shift": false, "utterance": "What do I do if that does not apply to me?", "session_id": "doc2dial_2198"}
{"topic_shift": true, "utterance": "How do I get more info on this?", "session_id": "doc2dial_2198"}
{"topic_shift": false, "utterance": "DMV may conduct periodical inspections and audits to make sure you are following these requirements .", "session_id": "doc2dial_2198"}
{"topic_shift": false, "utterance": "What loan types are available for deferment?", "session_id": "doc2dial_2826"}
{"topic_shift": true, "utterance": "The loans available for deferment are Direct Loan, FFEL Program Loan, and Perkins Loan Borrowers.", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "Did you receive a Perkins Loan?", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "Yes, I currently have a Perkins Loan.", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "Then you may be eligible for a deferment while you are working toward a cancellation on your Perkins Loan.", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "What if I no longer meet the deferment eligibility requirements?", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "You actually can receive a six month post deferment grace period.", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "What will happen if my deferment is not approved and I stop paying?", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "Your loan will be considered delinquent and will probably go into default.", "session_id": "doc2dial_2826"}
{"topic_shift": true, "utterance": "What should I do if I can't make a payment for my student loan?", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "It is in your best interest to call your student loan service immediately when you are having trouble making your payment.", "session_id": "doc2dial_2826"}
{"topic_shift": true, "utterance": "What happens with an In-School deferment?", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "In-school deferments are generally automatic so you really do not have to complete a request for it.", "session_id": "doc2dial_2826"}
{"topic_shift": false, "utterance": "What documentation is required to get an original Social Security Card for a US born child?", "session_id": "doc2dial_98"}
{"topic_shift": true, "utterance": "We will need to initially establish citizenship for your child", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "Has your child got or can they obtain a US state-issued birth certificate that has recorded his/her birth before the age of 5?", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "Yes, they have", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "You must then submit this document to us", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "What if I don't have a US state-issued birth certificate for my child?", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "We can use your child's passport to determine their age", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "What is the process for a child applying for a Social Security Card?", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "Everyone over the age of 12 must appear in person for an interview. We need to see proof that your child does not have a Social Security number. There are examples given of documents that you can use to prove a Social Security number was never assigned", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "What documents are needed if my child has lived in the United States and is applying for an original Social Security number?", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "We will ask for your child's school records or any tax records that would show your child was never assigned a Social Security number", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "What type of document is needed by me as identification?", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "Two of the forms of identification are a US driver's license or a state-issued non-driver identification card", "session_id": "doc2dial_98"}
{"topic_shift": false, "utterance": "What loan types are eligible for Deferment?", "session_id": "doc2dial_2822"}
{"topic_shift": true, "utterance": "Deferments are available for Direct Loan, FFEL Program Loan, and Perkins Loans.", "session_id": "doc2dial_2822"}
{"topic_shift": false, "utterance": "Do you have a Perkins Loan?", "session_id": "doc2dial_2822"}
{"topic_shift": false, "utterance": "No I have not received a Perkins Loan.", "session_id": "doc2dial_2822"}
{"topic_shift": false, "utterance": "What will happen if I stop paying and my deferment is not approved?", "session_id": "doc2dial_2822"}
{"topic_shift": false, "utterance": "Your loan will be delinquent and you could go into default.", "session_id": "doc2dial_2822"}
{"topic_shift": true, "utterance": "What if I am in the military and want a deferment?", "session_id": "doc2dial_2822"}
{"topic_shift": false, "utterance": "You will have to complete the Military Service and Post-Active Duty Student Deferment Request.", "session_id": "doc2dial_2822"}
{"topic_shift": true, "utterance": "What if I have an economic hardship?", "session_id": "doc2dial_2822"}
{"topic_shift": false, "utterance": "You will need to complete the Economic Hardship Deferment Request.", "session_id": "doc2dial_2822"}
{"topic_shift": true, "utterance": "Could income-driven plans provide loan forgiveness?", "session_id": "doc2dial_2822"}
{"topic_shift": false, "utterance": "Yes, Income-Driven plans can provide loan forgiveness if the loan is not paid in full after 20 or 25 years.", "session_id": "doc2dial_2822"}
{"topic_shift": false, "utterance": "I'm unsure about completing a FAFSA form, is there any information that you could give me?", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "I can review all aspects of what is needed with you if you have a few moments?", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "Have you got the FAFSA form with you currently and are you able to complete it as we speak?", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "Ye, I have the form here beside me", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "Ok, let's proceed!", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "Just to be clear, where was the best place to find the most recent FAFSA form?", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "When you go online, you select the Fill Out the FAFSA button on the home page and then follow the instructions on the screen", "session_id": "doc2dial_3282"}
{"topic_shift": true, "utterance": "What is the first step in completing the FAFSA form, after locating the FAFSA form online?", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "After going to fafsa.gov, you will be given the option of entering your FSA ID or either to enter your name, date of birth and SSN", "session_id": "doc2dial_3282"}
{"topic_shift": true, "utterance": "When automatically transferring my Tax information on the FAFSA form, can I choose to import all my information into the FAFSA form?", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "You can choose this, and if you do , you will see \"Transferred from the IRS\" displayed in the relevant field rather than your tax information. No changes can be made to that information", "session_id": "doc2dial_3282"}
{"topic_shift": true, "utterance": "Is there anything different that I need to do if I am a dependent student?", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "To begin with, you will need your parents Social Security numbers", "session_id": "doc2dial_3282"}
{"topic_shift": false, "utterance": "hi i need help about VR&E track", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "Are you a service member or veteran with a service related disability?", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1495"}
{"topic_shift": true, "utterance": "What steps must I take to apply for VA disability?", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "Follow these steps to apply: First Sign in to your eBenefits account.", "session_id": "doc2dial_1495"}
{"topic_shift": true, "utterance": "How can I become eligible for these benefits?", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "You may be eligible for these benefits if you become a service member or veteran with a service - connected disability, and meet all the requirements.", "session_id": "doc2dial_1495"}
{"topic_shift": true, "utterance": "What kind of benefits can I get through VR&E Self-Employment?", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "we offer-Coordination services and help to develop a proposed business plan.\u00a0 -Analysis of your business concept-Training in small business operations, marketing and finance", "session_id": "doc2dial_1495"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "Do you have a job or disability barrier?", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "we are sorry but you may not be eligible for these benefits because you do not meet all the requirements", "session_id": "doc2dial_1495"}
{"topic_shift": false, "utterance": "I want to know more about Agent Orange exposure?", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "The U.S. military used Agent Orange to clear plants and trees during the Vietnam War", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "Did you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs?", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "[4] you may have had contact with this herbicide .s   [5] We refer to this as having a presumption of contact .s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1481"}
{"topic_shift": true, "utterance": "Who's covered?", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "Veteranss and Qualified dependents", "session_id": "doc2dial_1481"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "Do you have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "You won't be able to get disability benefits", "session_id": "doc2dial_1481"}
{"topic_shift": true, "utterance": "what if I have an illness caused by Agent Orange?", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "[29] You won t need to show that the problem started during or got worse because of your military service .s   [30] This is because we believe that certain illnesses are the result of exposure to herbicides .s   [31] We refer to these as presumptive diseases .", "session_id": "doc2dial_1481"}
{"topic_shift": false, "utterance": "I heard there was a way to get my premiums reduced", "session_id": "doc2dial_2188"}
{"topic_shift": true, "utterance": "Yes there is a course you can take.", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "How soon do I get the discount?", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "The discounnt will be retroactive to the date you took the course.", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "your liability and collision premium reduction will begin immediately , if you give your insurance co. the certificate with in 90 days.", "session_id": "doc2dial_2188"}
{"topic_shift": true, "utterance": "How do I get the certificate?", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "what if I take it online?", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "14 business days after you complete an online course a certificate will be mailed.", "session_id": "doc2dial_2188"}
{"topic_shift": true, "utterance": "Do I have to do this every year?", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "No, the discount is good for 36 months.", "session_id": "doc2dial_2188"}
{"topic_shift": true, "utterance": "Can more than onefamily member get the discount?", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "No, only the principal driver can get 10 percent off", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "Bye", "session_id": "doc2dial_2188"}
{"topic_shift": false, "utterance": "What are some of the most common FAFSA completion data questions and answers?", "session_id": "doc2dial_3296"}
{"topic_shift": false, "utterance": "You can check on our website some of the questions we've heard about the FAFSA completion by High School and Public School district data.", "session_id": "doc2dial_3296"}
{"topic_shift": true, "utterance": "Can you give me some examples?", "session_id": "doc2dial_3296"}
{"topic_shift": true, "utterance": "with its respective answer, please.", "session_id": "doc2dial_3296"}
{"topic_shift": false, "utterance": "one of the questions is: What is the difference between a submitted and a completed FAFSA form?. And the answer is that submitted applications reflect all FAFSA forms submitted by students at a particular high school, while completed forms are all the FAFSA forms that weren't rejected due to some missing key information after being revised by the Central Processing System.", "session_id": "doc2dial_3296"}
{"topic_shift": false, "utterance": "Do you want to know what happens with the FAFSA forms that are submitted but not completed?", "session_id": "doc2dial_3296"}
{"topic_shift": false, "utterance": "No, thanks.", "session_id": "doc2dial_3296"}
{"topic_shift": true, "utterance": "Can you tell me what years of FAFSA submission and completion data are available to check?", "session_id": "doc2dial_3296"}
{"topic_shift": false, "utterance": "Currently, the Federal Student Aid releases data for the 2018-19 cycle and provides a side-by-side comparison of the previous 2017-18 cycle. There's also an archive that contains data files from the 2017-18 cycle comparing it to the past 2016-17 cycle.", "session_id": "doc2dial_3296"}
{"topic_shift": false, "utterance": "What kind of information are available through these files?", "session_id": "doc2dial_3296"}
{"topic_shift": false, "utterance": "Only the number of submitted and completed FAFSA forms. No personally identifiable information for any FAFSA filer is shared.", "session_id": "doc2dial_3296"}
{"topic_shift": false, "utterance": "You can help me with Direct PLUS loans", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "Okay, PLUS loans can help pay for education expenses not covered by other financial aid", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "Do you want to apply for a loan?", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "not yet, I want to learn more before I decide", "session_id": "doc2dial_2836"}
{"topic_shift": true, "utterance": "If we go with a PLUS loan will the application be the same for all schools for a parent loan?", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "When you use our site to apply for a loan it will tell you about the application process for the school you have selected.  You can also check with the school\u2019s financial aid office to find out how to request a parent PLUS loan.", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "and if it is different I can just do it with the school?", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "The school's financial aid office can help you request a parent PLUS loan", "session_id": "doc2dial_2836"}
{"topic_shift": true, "utterance": "what can help me get a loan if I have bad credit?", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "One thing you can do is get an endorser who does not have an adverse credit history. An endorser is someone who agrees to repay the parent PLUS loan if you do not repay it.", "session_id": "doc2dial_2836"}
{"topic_shift": true, "utterance": "do we do the application online or go to the school?", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "Most schools require you to apply for a PLUS loan online, but some schools have different application processes.", "session_id": "doc2dial_2836"}
{"topic_shift": false, "utterance": "I need to know what original documents I need to get my social security card.", "session_id": "doc2dial_88"}
{"topic_shift": true, "utterance": "null", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "Can you get your foreign birth certificate?", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "I don't think I can.", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "what if I can't get some of the documents I'm asked for?", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "For any document you don't have or can't get within 10 days, we'll ask you for some other document. Any document submitted must have your name, your birth date, identifying information and a recent photograph.", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "In my case, I  lived abroad for quite some time. Do I need to do something else?", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "You can show any document that proves you lived abroad for a long time and you don't have a social security number. You could use your previous or current passport, school or employment records, etc.", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "and for children, do they have to attend personally when asking for a social security number?", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "If they are older than 12, yes they have to be present during the interview.", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "and if I have lived in the US what other information do I need to give?", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "You could be asked for information about the schools you attended or copies of tax records that'd show that you don't have a social security number.", "session_id": "doc2dial_88"}
{"topic_shift": true, "utterance": "Now, for adults wanting to get the card for the first time as foreign-born citizens?", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "You have to present original documents or certified documents, and all documents must be current.", "session_id": "doc2dial_88"}
{"topic_shift": false, "utterance": "I just bought an ATV and I need help with getting it registered.", "session_id": "doc2dial_2639"}
{"topic_shift": true, "utterance": "I can help you with that. Do you need information on what types of vehicles are considered an all terrain vehicle?", "session_id": "doc2dial_2639"}
{"topic_shift": false, "utterance": "Yeah, that would be helpful.", "session_id": "doc2dial_2639"}
{"topic_shift": false, "utterance": "Okay. An ATV is classified as any self-propelled vehicle that is manufactured for off road use. These vehicles are typically less than 70 inches wide and weigh less than a 1,000lbs.", "session_id": "doc2dial_2639"}
{"topic_shift": false, "utterance": "Would you like more information on this subject?", "session_id": "doc2dial_2639"}
{"topic_shift": false, "utterance": "No. That's fine. I don't need it.", "session_id": "doc2dial_2639"}
{"topic_shift": true, "utterance": "Where can I get information on the topic of ATV registration?", "session_id": "doc2dial_2639"}
{"topic_shift": false, "utterance": "I can answer any questions that you have. You also have the option of going on our website and searching under Registration for more information.", "session_id": "doc2dial_2639"}
{"topic_shift": true, "utterance": "I bought my atv out of state and paid the sales tax there. Will I qualify for some sort of credit towards the payment of the New York State sales tax?", "session_id": "doc2dial_2639"}
{"topic_shift": false, "utterance": "Yes. You can apply for a credit when you apply for registration in New York. However, you can only be eligible for this credit if New York and the state where you paid sales tax have a reciprocal sales tax agreement.", "session_id": "doc2dial_2639"}
{"topic_shift": true, "utterance": "III didn't buy from a dealer. I bought from a private individual. What would be considered an acceptable proof of ownership in my case?", "session_id": "doc2dial_2639"}
{"topic_shift": false, "utterance": "Since the atv was transferred by a private individual, an acceptable proof of ownership would be a New York State or out of state transferable registration or title certificate signed by the previous owner to transfer ownership to you.", "session_id": "doc2dial_2639"}
{"topic_shift": false, "utterance": "Hello and good afternoon. I was told that i would probably be eligible to receive a government pension, so i wanted to know if that could affect my eligibility for a social security retirement benefit, please?", "session_id": "doc2dial_259"}
{"topic_shift": true, "utterance": "Are you currently having a benefit based on your spouse's earnings?", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "No, i'm not having any of that right now.", "session_id": "doc2dial_259"}
{"topic_shift": true, "utterance": "Is any other way apart from this i can get information about that?", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "Yes, no problem. You can call to any of our toll free numbers or if you like, contact directly your local Social Security office.", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "Ah, i see, I have a kinda of hearing disability so, any of those numbers is useful to me in that regard?", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "Sure. For that kind of issues, you can call our TTY number. It's specifically designed for people with that kind of disability.", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "Ok, i'll look into that asap. Say, if i decide to retire early, i mean before my age of retirement, woud be any effect on my benefit?", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "Well, i'm afraid it has. If you do that, the benefit amount you receive as spouse will be obviously reduced, based mainly on your date of birth. This reduction could reach up to 30 percent.", "session_id": "doc2dial_259"}
{"topic_shift": true, "utterance": "Um, that's something to think about. Hey, and how can i get a more accurate estimate on the effect of my government pension over my benefits?", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "Well, you can use the Calculate Your Benefits section and get a more accurate amount. For that , you'll need to enter your estimated gross monthly amount of the government pension and use your most recent estimate to determine your estimated retirement benefit.", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "Um, looks like something heavy. Did you say i need to use my most recent estimate, isn't?", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "That's correct. The two things you need is your gross monthly amount and your most recent estimate.", "session_id": "doc2dial_259"}
{"topic_shift": false, "utterance": "My application for benefits has been approved but I have not received any benefits yet. Can you tell me when my benefits will be paid?", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "You say your application was approved, can you tell me the date of the approval?", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "It was approved early this month.", "session_id": "doc2dial_3527"}
{"topic_shift": true, "utterance": "Am I eligible for further Medicare benefits?", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "You might be eligible for Extra Help with Prescription Drug Plan Costs.", "session_id": "doc2dial_3527"}
{"topic_shift": true, "utterance": "When will my first benefit payment be?", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "Your first benefit payment will be paid for the sixth full month after the date that your disability began.", "session_id": "doc2dial_3527"}
{"topic_shift": true, "utterance": "Can I received Medicare benefits from a private company?", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "If you receive Medicare Parts A and B you can choose to receive all your health care services through plans that are offered by private companies that are approved by Medicare.", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "Do you need further information about Medicare?", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "Yes could you please give me further information.", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "I recommend that you read Medicare's page.", "session_id": "doc2dial_3527"}
{"topic_shift": true, "utterance": "How much monthly disability benefit will I receive?", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "You can use our Benefit Calculators to determine how much you would receive if you became disabled right now.", "session_id": "doc2dial_3527"}
{"topic_shift": false, "utterance": "Hi. I'm a veteran and I was wondering how I would get my payment for the benefits for degree?", "session_id": "doc2dial_1330"}
{"topic_shift": true, "utterance": "We issue the payments after each month's classes, that means you'll get the payment for november classes in december, for example.", "session_id": "doc2dial_1330"}
{"topic_shift": false, "utterance": "Are you under the benefit of the post-9/11 GI bill?", "session_id": "doc2dial_1330"}
{"topic_shift": false, "utterance": "Yes. I was selected for that benefit, it got anything in particular.", "session_id": "doc2dial_1330"}
{"topic_shift": false, "utterance": "For the post-9/11 gi bill, we pay for tuition and fees directly to the school and the money for books is send to you at the beginning of the term.", "session_id": "doc2dial_1330"}
{"topic_shift": true, "utterance": "Got it. Now, what about the rates for the payments? It depends on the school or something?", "session_id": "doc2dial_1330"}
{"topic_shift": false, "utterance": "The payment rates depends on the school or institution of higher learning like a 4-years university, community college or graduate school.", "session_id": "doc2dial_1330"}
{"topic_shift": true, "utterance": "And how much you will pay me?", "session_id": "doc2dial_1330"}
{"topic_shift": false, "utterance": "The schools or institutions decides how to rate each hour, and we will pay you the full-tie rate.", "session_id": "doc2dial_1330"}
{"topic_shift": true, "utterance": "It's possible to take classes on more than one school with the benefit?", "session_id": "doc2dial_1330"}
{"topic_shift": false, "utterance": "Yes, you can take classes at more than one school, as long as the classes at both schools counts toward your degree and this be a requirement of the first school in order to get your degree.", "session_id": "doc2dial_1330"}
{"topic_shift": true, "utterance": "This benefits only works for me? It can't go for anyone on my family too?", "session_id": "doc2dial_1330"}
{"topic_shift": false, "utterance": "It can work for you as a veteran, service member or on a qualified dependent.", "session_id": "doc2dial_1330"}
{"topic_shift": false, "utterance": "What do I need to show to get a Social Security Card?", "session_id": "doc2dial_77"}
{"topic_shift": true, "utterance": "You must provide proof if you are a U.S. citizen.", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "Have you already confirmed your citizenship status with us?", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "No I haven't.", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "I have passport or driver's license at the moment, how do I proceed?", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "If that is the case, a valid employee identification card might be accepted as long as it is not expired and it shows your name, identifying information like date of birth or age and preferably a recent photograph of you.", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "Are there other cards that I can prove my status with?", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "Yes a U.S. driver 's license or other state - issued non - driver identification card is acceptable.", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "What if I require a name change on my Social Security card?", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "In that case, you must show us proof of your legal name change like with an official marriage document.", "session_id": "doc2dial_77"}
{"topic_shift": true, "utterance": "Will this name change be registered for all government departments?", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "If you fail to inform us of the name change it might impact how your wages are being posted to your Social Security record, which may lower the amount of your future Social Security benefits and may cause delays when you file your taxes.", "session_id": "doc2dial_77"}
{"topic_shift": false, "utterance": "I wanted to look into tutoring help through the VA", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "Are you using VA educational assistance and struggling with a class?", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "Then you might be able to get help paying for a tutor. You can find out how it works.", "session_id": "doc2dial_1456"}
{"topic_shift": true, "utterance": "what else needs to happen for me to be eligible?", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "Are you enrolled in an educational program for half - time or more ?", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "no, less than that", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "If that is the case then you are not eligible since you don't meet one of the requirements", "session_id": "doc2dial_1456"}
{"topic_shift": true, "utterance": "what kind of help can I get if I take more classes?", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "You would get money to pay for a tutor", "session_id": "doc2dial_1456"}
{"topic_shift": true, "utterance": "what are they types of things I would need to do to get help paying if I ever get eligible?", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "Your instructor must agree that you need a tutor and write a letter on your behalf . The instructor should send the letter to your school's certifying official and add a copy to your VA student file .", "session_id": "doc2dial_1456"}
{"topic_shift": false, "utterance": "Hi, I am looking for more information regarding the Standard Repayment Plan that is available through the FSA?", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "For your information, payments in a Standard Repayment Plan are fixed and are made for up to 10 years, repayments can be made between 10 and 30 years for any consolidated loans", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "Are you looking for the repayment plan that will ensure that you pay the least amount of interest over the lifetime of the borrowing?", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "Yes, that would certainly be my intention", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "With the Standard Repayment Plan, you will pay the least amount of interest over the life of the loan", "session_id": "doc2dial_3241"}
{"topic_shift": true, "utterance": "What are the guidelines around monthly payments for consolidated loans?", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "There are rules and regulations that must be followed that I can go through with you now if you would like?", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "What if I have a Direct Consolidated Loan or FFEL Consolidated Loan?", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "In this instance, the length of the repayment period will depend on the amount of borrowing that is outstanding, known as your total education loan indebtedness, this debt includes any student loan debt you may have that is joined to your consolidation loan", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "What is included in borrowing that is not part of a Consolidation Loan?", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "This would include any federal loan that you would have that is not included in the consolidation loan, or any private student loan that you may have availed of", "session_id": "doc2dial_3241"}
{"topic_shift": true, "utterance": "What are the terms of the Federal Education Loan, with the exception of consolidation loans?", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "You will have fixed monthly payments of at least $50. These loans typically last for up to 10 years, except Direct Consolidation Loans and FFEL Consolidation Loans", "session_id": "doc2dial_3241"}
{"topic_shift": false, "utterance": "Hi there. I'm looking some information about what has more advantages if the private or federal aids for students loans.", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "Sure, no problem. Are you looking for information because you need a loan to help you pay for college?", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "Yes, that's right. And I'm looking to see which one gives me better options.", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "Great! Well, we can tell you that you should consider the federal loans first.", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "Alright thanks for your recommendation. But how the loans will help me with my school?", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "Well... Is very likely that your school will likely include the student loans as part of your financial aid package.", "session_id": "doc2dial_3255"}
{"topic_shift": true, "utterance": "I see, that's would be very nice. But how do I get a federal loan?", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "To get a federal loan you must first complete the free application for federal student aid fafsa form.", "session_id": "doc2dial_3255"}
{"topic_shift": true, "utterance": "So, it's much better if I go with a federal loan?", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "Yes, because are much easier to get.", "session_id": "doc2dial_3255"}
{"topic_shift": true, "utterance": "But, which are the differences of one and another?", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "The federal loans are made by the government with terms and conditions that are set by law, with many benefits. While the privates are made by private organizations such as banks credit unions and the conditions run by their own terms.", "session_id": "doc2dial_3255"}
{"topic_shift": false, "utterance": "Hello, I would like to know what original documents do I need to obtain a Social Security Card?", "session_id": "doc2dial_63"}
{"topic_shift": true, "utterance": "you want to present the documents for the immigration status", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "want to test your child's immigration status in the United States?", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "What should I do if I am an F-1 student authorized to work in practical training?", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "in that case you must provide us with your Form I-20 with the employment page completed and signed by your designated school official.", "session_id": "doc2dial_63"}
{"topic_shift": true, "utterance": "that may reduce the amount of my child's future Social Security benefits?", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "Prevent your child's wages from being properly recorded in your child's Social Security record, which can reduce the amount of your child's future Social Security benefits.", "session_id": "doc2dial_63"}
{"topic_shift": true, "utterance": "What do I do if I don't have one of these specific documents?", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "Do you have the Employee Identification Card?", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "in that case you can verify your identity with the US Passport", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "and what evidence of legal work would do?...", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "in that case we can issue your child a corrected card with their new name.", "session_id": "doc2dial_63"}
{"topic_shift": false, "utterance": "I have become totally disabled and was wondering about my premiums.", "session_id": "doc2dial_1442"}
{"topic_shift": true, "utterance": "A waiver of premiums means you won t have to pay your life insurance premiums the monthly payments you make to hold your policy .  In most cases , premiums can only be waived up to one year prior to receipt of a claim .", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "What requirements must be met for waiver?", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "Do you have a mental or physical disability that prevents you from being able to hold a job?", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "Yes I do.", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "ARe you covered under service-disabled veterans life insurance s-dvi?", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "I don't believe so.", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "Unfortunately you must meet all requirements for a waiver.", "session_id": "doc2dial_1442"}
{"topic_shift": true, "utterance": "What about benefits for terminally ill?", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "Do you have SGLI, Family SGLI or VGLI life insurance?", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "No we don't", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "Unfortunately you do not meet the requirements.", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "What if I do have FAmily SGLI?", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "You will need to fill out a Claim for Accelerated Benefits SGLV 8284A .", "session_id": "doc2dial_1442"}
{"topic_shift": false, "utterance": "what's with the pact team?", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "It is the VAs approach to health care with you at the center. The team approach leads to better quality care, more satisfied patients, and fewer hospital visits.", "session_id": "doc2dial_1324"}
{"topic_shift": true, "utterance": "how did the team come together?", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "Have you signed up for VA health care and chosen your main VA location?", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "no, I am just doing research", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "what if I had just signed up for all that you asked, what would happen next?", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "You would be assigned to a health care team called a Patient Aligned Care Team or PACT. Your team would be made up of you, those who support you , and your health care providers.", "session_id": "doc2dial_1324"}
{"topic_shift": true, "utterance": "could I change my main doctor if I didn't like the one I got assigned to?", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "You will need to talk to your health care team leader or to the patient advocate at your VA medical center to take care of that", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "is there a backup plan for  when someone from the pact team is missing?", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "Your health care team will have a plan in place if your primary care provider is away or leaves VA. Your team will make sure you always have access to a qualified primary care provider and that you keep getting the ongoing care you need to continue with your health care plan.", "session_id": "doc2dial_1324"}
{"topic_shift": false, "utterance": "What is the time limit for each page?", "session_id": "doc2dial_3533"}
{"topic_shift": true, "utterance": "Time limits are placed on each page for security reasons. Did you spend more than 25 minutes on one page at a time?", "session_id": "doc2dial_3533"}
{"topic_shift": false, "utterance": "No. I just wanted to make sure that I'd have time to complete each page.", "session_id": "doc2dial_3533"}
{"topic_shift": true, "utterance": "How does the Retirement Calculator work?", "session_id": "doc2dial_3533"}
{"topic_shift": false, "utterance": "It can give you estimates based on your Social Security earnings record.", "session_id": "doc2dial_3533"}
{"topic_shift": false, "utterance": "How accurate is the estimate given by the calculator?", "session_id": "doc2dial_3533"}
{"topic_shift": false, "utterance": "The calculator is intended to give you an idea of what your amount will be. Of course, your actual benefit amount may differ because your earnings can increase or decrease in the future.", "session_id": "doc2dial_3533"}
{"topic_shift": true, "utterance": "What happens if I spend more than 25 minutes on one page?", "session_id": "doc2dial_3533"}
{"topic_shift": false, "utterance": "After 25 minutes, you will receive a warning message which will allow you to extend your time on the page, if needed.", "session_id": "doc2dial_3533"}
{"topic_shift": true, "utterance": "How do I know if I'm eligible to use the retirement calculator?", "session_id": "doc2dial_3533"}
{"topic_shift": false, "utterance": "Most individuals who have enough Social Security credits at this point in time can use the calculator.", "session_id": "doc2dial_3533"}
{"topic_shift": true, "utterance": "So, if I need more time to complete a page, I can extend the time limit?", "session_id": "doc2dial_3533"}
{"topic_shift": false, "utterance": "Yes, this is correct. The warning message will allow you to extend the time.", "session_id": "doc2dial_3533"}
{"topic_shift": false, "utterance": "I need to have a corrective lens restriction removed from my license and need to know if I can do it by mail.", "session_id": "doc2dial_2605"}
{"topic_shift": true, "utterance": "Do you want to remove the corrective lens restriction before you renew your driver license?", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "Yes, I'd like to have this removed right away.", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "Okay. To remove the restriction by mail, you will need to provide proof that you no longer need the corrective lenses and order a replacement license.", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "My vision test report MV-619 has a print date before 9/03. Is it still valid?", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "Yes, your form is valid for 6 months after the date of your eye test.", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "Where do I mail the form and documents to have the restriction removed from my license?", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "You need to mail these to your local DMV office.", "session_id": "doc2dial_2605"}
{"topic_shift": true, "utterance": "What does a teloscopic lenses restriction mean?", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "Teloscopic lenses are much more powerful than normal glasses or contact lenses. If you need these type of lenses, the restriction will be placed on your license.", "session_id": "doc2dial_2605"}
{"topic_shift": true, "utterance": "Why does the print date of the vision test report matter?", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "The print date is important because vision test reports with a print date of 9/03 or earlier are valid for 6 months after the date of the test. Whereas those with a print date of 9/03 or later, may be valid for 6 months or 12 months.", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "Can I provide proof that I don't need corrective lenses online?", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "Yes. Your proof can be submitted electronically by your vision care provider, if they are enrolled in the DMV Online Vision Registry.", "session_id": "doc2dial_2605"}
{"topic_shift": true, "utterance": "Can my Vision Test Report be done in Spanish?", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "No, sorry. The form must be completed in English.", "session_id": "doc2dial_2605"}
{"topic_shift": false, "utterance": "Can I get benefits if I retire early?", "session_id": "doc2dial_265"}
{"topic_shift": true, "utterance": "I will be glad to answer that for you. If you will receive a pension for work not covered by Social Security such as government employment", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "Does that make sense?", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "No I am confused", "session_id": "doc2dial_265"}
{"topic_shift": true, "utterance": "How can I estimate how much my spouse and I will get?", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "ask them what their benefit would be if it started at their full or normal retirement age", "session_id": "doc2dial_265"}
{"topic_shift": true, "utterance": "Can  I have more infomration", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "please call our toll free number at 1 - 800 - 772 - 1213 If you are deaf or hard of hearing , call our TTY number at 1 - 800 - 325 - 0778", "session_id": "doc2dial_265"}
{"topic_shift": true, "utterance": "What is Government Pension Offset (GPO)?", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "Some individuals are exempt from the offset", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "DO I receive benfits for my spouse", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "any Social Security benefits you may be eligible to receive on your spouse 's record may be reduced", "session_id": "doc2dial_265"}
{"topic_shift": true, "utterance": "What do I need to see how much i would get", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "you need two things The estimated \" gross \" monthly amount of your pension from your government job not covered by Social Security", "session_id": "doc2dial_265"}
{"topic_shift": false, "utterance": "Can I still work?", "session_id": "doc2dial_503"}
{"topic_shift": true, "utterance": "At this step ,s [75] we decide if your medical impairment prevents you from performing any of your past work", "session_id": "doc2dial_503"}
{"topic_shift": false, "utterance": "Does that answer your question ?", "session_id": "doc2dial_503"}
{"topic_shift": false, "utterance": "yes thank you", "session_id": "doc2dial_503"}
{"topic_shift": false, "utterance": "okay thank you", "session_id": "doc2dial_503"}
{"topic_shift": true, "utterance": "Are there any special situations?", "session_id": "doc2dial_503"}
{"topic_shift": false, "utterance": "Most people who receive disability benefits are workers who qualify on their own records and meet the work and disability requirements we have just described", "session_id": "doc2dial_503"}
{"topic_shift": true, "utterance": "Where can I find that information", "session_id": "doc2dial_503"}
{"topic_shift": false, "utterance": "You can find that information on the SSI website", "session_id": "doc2dial_503"}
{"topic_shift": true, "utterance": "What if the adult child is already receiving SSI benefits or disability benefits on his or her own record?", "session_id": "doc2dial_503"}
{"topic_shift": false, "utterance": "An adult child already receiving SSI benefits or disability benefits on his or her own record should still check to see if benefits may be payable on a parent 's earnings record", "session_id": "doc2dial_503"}
{"topic_shift": true, "utterance": "I am blind does that make a difference?", "session_id": "doc2dial_503"}
{"topic_shift": false, "utterance": "you may still qualify for disability benefits if your vision problems alone or combined with other health problems prevent you from working", "session_id": "doc2dial_503"}
{"topic_shift": false, "utterance": "I don't know what an ignition interlock device is.", "session_id": "doc2dial_2163"}
{"topic_shift": true, "utterance": "It measures the alcohol level in your breath and keeps the car from starting if the levels are too high.", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "Was it ordered by the court?", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "No, not a court ordered device.", "session_id": "doc2dial_2163"}
{"topic_shift": true, "utterance": "How do I get the interlock restriction off of my license?", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "Your monitor can fill out a form saying you don't have to have it anymore.  Take the form to the DMV.", "session_id": "doc2dial_2163"}
{"topic_shift": true, "utterance": "What is Leandra's Law?", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "It created a new felony for driving while under the influence with children in the vehicle.", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "What happens if someone is convicted?", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "Probation and a minimum of 12 months using an ignition interlock device.", "session_id": "doc2dial_2163"}
{"topic_shift": true, "utterance": "Why is it called Leandra's Law?", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "It's named after a girl who died while riding with the intoxicated mother of her friend.", "session_id": "doc2dial_2163"}
{"topic_shift": true, "utterance": "What does the law say?", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "No one can operate a motor vehicle while under the influence of alcohol or drugs while a child 15 or under is present.", "session_id": "doc2dial_2163"}
{"topic_shift": true, "utterance": "How do you get an ignition interlock device installed?", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "The court will give you a list of vendors who install them.", "session_id": "doc2dial_2163"}
{"topic_shift": false, "utterance": "Is it easy to make a student loan payment?", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "It is very easy to pay toward your student loan at any time and you can get started by working with your federal loan servicer.", "session_id": "doc2dial_3269"}
{"topic_shift": true, "utterance": "Did your loan servicer get in contact with you to where you send the loan payments?", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "No, they did not yet send me the information.", "session_id": "doc2dial_3269"}
{"topic_shift": true, "utterance": "Can you tell me if I can make Great Lakes or Nelnet payments on your site now?", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "Yes, we are now accepting payments for student loans that are serviced by Great Lakes or Nelnet and you can go to your dashboard to find it.", "session_id": "doc2dial_3269"}
{"topic_shift": true, "utterance": "How can I make a payment to other loan servicers?", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "First, find you loan servicer's contact information.", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "what happens when I use automatic debit?", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "You could get some kind of incentive if you use automatic debit.", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "Is there a bonus available for automatic debit?", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "Yes there is if you have Direct Loans.", "session_id": "doc2dial_3269"}
{"topic_shift": false, "utterance": "can you help with me with Social Security and what my date of birth means in regard to benefits?", "session_id": "doc2dial_517"}
{"topic_shift": true, "utterance": "Do you want to know more about benefits by year of birth?", "session_id": "doc2dial_517"}
{"topic_shift": false, "utterance": "yes i do, about full retirement and that stuff", "session_id": "doc2dial_517"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "session_id": "doc2dial_517"}
{"topic_shift": true, "utterance": "I also need to know if it helps to delay benefits, if you can help me with that?", "session_id": "doc2dial_517"}
{"topic_shift": false, "utterance": "If you delay your benefits until after full retirement age you may be eligible for delayed retirement credits that would increase your monthly benefit. There are other things to consider when making the correct decision about your retirement benefits, so it is best to\u00a0contact Social Security before you decide when to retire .", "session_id": "doc2dial_517"}
{"topic_shift": true, "utterance": "but how will it be if I start benefits early?", "session_id": "doc2dial_517"}
{"topic_shift": false, "utterance": "your benefits will be reduced a fraction of a percent for each month before your full retirement age .", "session_id": "doc2dial_517"}
{"topic_shift": true, "utterance": "what is full retirement age then?", "session_id": "doc2dial_517"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits .", "session_id": "doc2dial_517"}
{"topic_shift": true, "utterance": "but I can retire early whenever I want ?", "session_id": "doc2dial_517"}
{"topic_shift": false, "utterance": "You can retire at any time between age 62 and full retirement age .  However ,your benefits are reduced a fraction of a percent for each month before your full retirement age", "session_id": "doc2dial_517"}
{"topic_shift": false, "utterance": "I would like a copy of a TVB ticket.", "session_id": "doc2dial_2177"}
{"topic_shift": true, "utterance": "Is it lost or destroyed?", "session_id": "doc2dial_2177"}
{"topic_shift": false, "utterance": "No it's not.", "session_id": "doc2dial_2177"}
{"topic_shift": true, "utterance": "Do you want to print it?", "session_id": "doc2dial_2177"}
{"topic_shift": false, "utterance": "No, I want to view it.", "session_id": "doc2dial_2177"}
{"topic_shift": true, "utterance": "Can an open ticket be printed?", "session_id": "doc2dial_2177"}
{"topic_shift": false, "utterance": "Yes, just provide the information.", "session_id": "doc2dial_2177"}
{"topic_shift": true, "utterance": "How do I print it?", "session_id": "doc2dial_2177"}
{"topic_shift": false, "utterance": "Go online, the ticket has to be from traffic violations bureau.", "session_id": "doc2dial_2177"}
{"topic_shift": true, "utterance": "Can I print all of my tickets?", "session_id": "doc2dial_2177"}
{"topic_shift": false, "utterance": "Yes, just provide information for one open ticket.", "session_id": "doc2dial_2177"}
{"topic_shift": true, "utterance": "Will the ticket look the same?", "session_id": "doc2dial_2177"}
{"topic_shift": false, "utterance": "Yes, it will be the same as the office ticket.", "session_id": "doc2dial_2177"}
{"topic_shift": true, "utterance": "What will I need to print it?", "session_id": "doc2dial_2177"}
{"topic_shift": false, "utterance": "The ticket number.", "session_id": "doc2dial_2177"}
{"topic_shift": false, "utterance": "how Register a pick-up truck as 'passenger' class vehicles", "session_id": "doc2dial_2611"}
{"topic_shift": true, "utterance": "Do you want to register a van as a 'passenger' class vehicle?", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "Your pick - up truck can qualify for passenger class plates if it meets certain conditions , depending on its unladen weight", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "Do you have a modified or unmodified pickup truck with a curb weight of less than 6,001 lbs?", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "you can register it in the passenger class if you meet the conditions", "session_id": "doc2dial_2611"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "Registration", "session_id": "doc2dial_2611"}
{"topic_shift": true, "utterance": "what are the conditions?", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "the pick - up truck does not have any business advertisements,  and the pick - up is used exclusively for non - commercial purposes", "session_id": "doc2dial_2611"}
{"topic_shift": true, "utterance": "Does passenger class change the MGW listed on registration documents?", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "No. Passenger class plates on a pick - up truck do not change the maximum gross weight MGW listed on the registration documents or the unladen weight listed on the title certificate", "session_id": "doc2dial_2611"}
{"topic_shift": false, "utterance": "What original documents do I need to show the office?", "session_id": "doc2dial_271"}
{"topic_shift": true, "utterance": "You need proof of citizenship.", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "What happens if I have not already established my child's U.S. citizenship?", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "You will need to see proof of citizenship and we can only accept certain documents which include U.S. birth certificate or U.S. passport.", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "What documents will show citizenship?", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "Need proof of citizenship.", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "Is the document not available?", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "Yes, the document is not available.", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "We may accept the child's state issue non-drivers id card or adoption decree.", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "What id card's can I use?", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "We can use child's adoption decree or accept child's state issued non-drivers id card.", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "What happens if not a U.S. citizen?", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "Social security will to see a current DHS document such as I-551 permanent resident card.", "session_id": "doc2dial_271"}
{"topic_shift": true, "utterance": "How do I obtain a replacement card for my child?", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "It is free to replace your child's social security card if lost or stolen and legal name changes do not count to limit of three replacement cards in a year.", "session_id": "doc2dial_271"}
{"topic_shift": false, "utterance": "Hello I need information about your VA care team", "session_id": "doc2dial_1318"}
{"topic_shift": true, "utterance": "of course The objective of this team is to plan all the care you need to stay healthy throughout your life.", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "there are many who decide that they want to change to a different primary care doctor, is that your case?", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "no, i don't want that. but thanks", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "What should I do to build my team?", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "Build a partnership with you. You will be an active member of the team, and you will work with your team to plan and make decisions that meet your personal health goals.", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "What should I do if I signed up for VA health care?", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "If you have already registered, find out how you can receive care from a provider in your local community through community care.", "session_id": "doc2dial_1318"}
{"topic_shift": true, "utterance": "and then what will you do?", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "and then what will you do?", "session_id": "doc2dial_1318"}
{"topic_shift": true, "utterance": "And what measures can I take for preventive care?", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "Provide or arrange for preventive care, such as vaccines such as flu shots to prevent disease, and screenings to help find diseases like cancer in its early stages, when treatment is most likely to be successful", "session_id": "doc2dial_1318"}
{"topic_shift": false, "utterance": "please show me information about Increased disability rating for time in a hospital", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability ?", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "yes i do", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital .", "session_id": "doc2dial_1697"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if one of the situations below describes your experience", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "what are the requirements to be eligible", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "yes i spent more than 21 days in a VA hospital", "session_id": "doc2dial_1697"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "you ll need to give us your hospital discharge summary showing the length and cause of your hospital stay .", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "After i got out of the hospital", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "his disability rating went back to 40 %", "session_id": "doc2dial_1697"}
{"topic_shift": false, "utterance": "Hello, what is the federal grant please?", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "It is important that you search for information related to the grant programs available from the US Department of Education.", "session_id": "doc2dial_3080"}
{"topic_shift": true, "utterance": "What requirements are needed to apply for the TEACH Grant?", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "Program admi", "session_id": "doc2dial_3080"}
{"topic_shift": true, "utterance": "I wonder what it means to return a grant?", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "This process is primarily about having to pay all or part of a federal grant.", "session_id": "doc2dial_3080"}
{"topic_shift": true, "utterance": "Can you tell me what is the Grant Eligibility?", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "This case applies are granted only to students with financial needs.", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "Now I ask you if you are interested in our grants.", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "What are the grant plans?", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "Do you want to apply for another type of financial aid?", "session_id": "doc2dial_3080"}
{"topic_shift": true, "utterance": "I wonder if the grant can be repaid?", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "Of course, provided you withdraw from school before the end of an enrollment period.", "session_id": "doc2dial_3080"}
{"topic_shift": false, "utterance": "I wanted to learn more about my VA disability rating", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "We can help you learn about VA disability ratings and how we assign your rating .", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "Can you help with my ratings because I have two disabilities and want to know more about how you do it?", "session_id": "doc2dial_926"}
{"topic_shift": true, "utterance": "can you help me with a scenario where I would have three disabilities?", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "Look at the example on the combined ratings table, which I can link you to if you need it. If we added a third disability rated at 10 % disabling to our example , we would take your combined value of 65 and look for that number in the left column of the combined ratings table. We would then look for 10 in the top row and find the number where the left column and top row meet. In the example, that number would be 69.", "session_id": "doc2dial_926"}
{"topic_shift": true, "utterance": "what do you do first to calculate my combined rating?", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "We start by putting your disability ratings in order , from highest to lowest percentage", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "Do you want me to give you an example ?", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "Okay, If you had 2 disabilities rated as 50 % disabling and 30 % disabling we would rank them in this order : 50 % , then 30 %", "session_id": "doc2dial_926"}
{"topic_shift": true, "utterance": "I got it, but what is a disability rating really?", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "We assign you a disability rating based on the severity of your disability .  We express this rating as a percentage , representing how much your disability decreases your overall health and ability to function.\u00a0We then use your rating to determine your disability compensation rate , so we can calculate how much money you will receive from us each month .\u00a0We also use your disability rating to help determine your eligibility for other benefits.", "session_id": "doc2dial_926"}
{"topic_shift": true, "utterance": "and on that 3 disabilities question I asked , what would you round it to?", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "We would then round this number up to 70 %, the rounding stays the same", "session_id": "doc2dial_926"}
{"topic_shift": true, "utterance": "do you have more info on disability compensation I can look at?", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "We have a video,  YouTube Compensation 101 :What is disability compensation ?", "session_id": "doc2dial_926"}
{"topic_shift": false, "utterance": "Hi, I was wondering if I can qualify to have the entire federal loan canceled?", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "It is important to seek information regarding the topic.", "session_id": "doc2dial_4089"}
{"topic_shift": true, "utterance": "Eligible for Perkins Loan Master Cancellation?", "session_id": "doc2dial_4089"}
{"topic_shift": true, "utterance": "You have to be clear about the eligibility requirements.", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "Can you tell me what are the eligibility requirements please?", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "You can be forgiven for debt if you have served full time in a public school system.", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "It is important to know that there is a teacher at a school that serves students from low-income families.", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "Can you tell me more about it?", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "This is a special education teacher.", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "In what sense does that figure occur?", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "This occurs due to the shortage of qualified teachers in that state.", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "In what areas is this happening?", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "You can choose to cancel 100% of the debt if you meet certain requirements.", "session_id": "doc2dial_4089"}
{"topic_shift": false, "utterance": "I'm looking for information regarding benefits planning, can you help me?", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "Are you planning for your own future?", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "You need to think about what your family would do if you died now. Social Security can help your family, provided you have earned enough Social Security credits through your work", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "What are Social Security credits?", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "They are credits earned through your work and when you pay Social Security", "session_id": "doc2dial_0"}
{"topic_shift": true, "utterance": "What happens if the amount of spouse's benefit on my record is more than the widow's or widower's benefit on my Social Security record?", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "Is that's the case, they'll receive a combination of benefits which will total the higher amount in this instance", "session_id": "doc2dial_0"}
{"topic_shift": true, "utterance": "What happens if I don't have enough credits built up, do my children or spouse receive anything?", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "Your children and spouse can get benefits if you have credits built up for one and one-half years of work 6 credits in the three years just before your death", "session_id": "doc2dial_0"}
{"topic_shift": true, "utterance": "What if my surviving divorced spouse remarries?", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "They will continue to receive benefits on your Social Security record", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "What if my surviving spouse will be in receipt of a non-Social Security pension in the future, are their benefits going to be affected?", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "In this case, their benefits as a survivor may be affected, depending on what they will receive", "session_id": "doc2dial_0"}
{"topic_shift": false, "utterance": "I need some guidance on what financial aid I should accept.", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "I'll be happy to help you with this. To start, you should always accept financial aid funds that do not have to be paid back.", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "Have you received an aid offer from your school financial aid office?", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "Yes, I have.", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "Excellent. It's very important to carefully review all your options, so that you can make an informed decision.", "session_id": "doc2dial_3094"}
{"topic_shift": true, "utterance": "What are some things I should be thinking about when choosing what aid to accept?", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "Your number one goal should be to accept the aid that best fits your needs.", "session_id": "doc2dial_3094"}
{"topic_shift": true, "utterance": "How do I know how much loan money to accept?", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "You will need to make a budget that covers your college tuition and living expenses, so that you only borrow what you need.", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "How do I decide which loans I need to accept?", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "Your goal should be to accept the loans with the most favorable terms and conditions. These are usually your federal student loans.", "session_id": "doc2dial_3094"}
{"topic_shift": true, "utterance": "I've heard that some schools offer interest free tuition payment plans. Is this true?", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "Yes, it is. This type of loan can be very beneficial, because it allows the borrower to reduce the amount they will need to take out in loans. You should ask your financial aid office if this plan is available to you.", "session_id": "doc2dial_3094"}
{"topic_shift": false, "utterance": "can you give me details of Health care for spouses, dependents, and family caregivers", "session_id": "doc2dial_932"}
{"topic_shift": false, "utterance": "Are you the spouse, surviving spouse, dependent child, or family caregiver of a veteran or service member?", "session_id": "doc2dial_932"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_932"}
{"topic_shift": false, "utterance": "you may qualify for health care benefits . In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran s service", "session_id": "doc2dial_932"}
{"topic_shift": true, "utterance": "can I qualify for the TRICARE program", "session_id": "doc2dial_932"}
{"topic_shift": false, "utterance": "must meet the requirements", "session_id": "doc2dial_932"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_932"}
{"topic_shift": false, "utterance": "you may qualify for health care benefits. In certain cases, you may also qualify for health care benefits due to a disability related to your Veteran s service", "session_id": "doc2dial_932"}
{"topic_shift": true, "utterance": "can you give me details of The Camp Lejeune Family Member Program", "session_id": "doc2dial_932"}
{"topic_shift": false, "utterance": "you may have had contact with contaminants in the drinking water there . Scientific and medical evidence has shown an association between exposure to these contaminants and the development of certain diseases later on", "session_id": "doc2dial_932"}
{"topic_shift": true, "utterance": "if i am a member?", "session_id": "doc2dial_932"}
{"topic_shift": false, "utterance": "you may qualify for health care benefits and other caregiver support through the Program of Comprehensive Assistance for Family Caregivers", "session_id": "doc2dial_932"}
{"topic_shift": false, "utterance": "please show me information about Eligibility for VA Vocational Rehab and Employment", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members .", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "you may be able to get employment support or services to help you live as independently as possible", "session_id": "doc2dial_1683"}
{"topic_shift": true, "utterance": "What kind of VR&E services can I get?", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "Independent living services", "session_id": "doc2dial_1683"}
{"topic_shift": true, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "you may not be eligible for VA benefits, sorry", "session_id": "doc2dial_1683"}
{"topic_shift": true, "utterance": "If I m still on active duty, am I eligible for Vocational Rehab and Employment?", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "Are participating in the Integrated Disability Evaluation System IDES process or awaiting discharge due to a medical condition resulting from a serious injury or illness that occurred in the line of duty", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "yes i am articipating in the integrated disability evaluation system", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "so you can't qualify, because you need to meet all the requirements", "session_id": "doc2dial_1683"}
{"topic_shift": false, "utterance": "how do i transfer credit?", "session_id": "doc2dial_1873"}
{"topic_shift": true, "utterance": "if you transfer your remaining registration to another vehicle your new registration will espire the same day", "session_id": "doc2dial_1873"}
{"topic_shift": false, "utterance": "doesnt apply to me", "session_id": "doc2dial_1873"}
{"topic_shift": true, "utterance": "how can i get a refund?", "session_id": "doc2dial_1873"}
{"topic_shift": false, "utterance": "the dmv office issues a receipt that you can use to transfer the registration to another vehicle.", "session_id": "doc2dial_1873"}
{"topic_shift": true, "utterance": "can i get a refund if i changed my name?", "session_id": "doc2dial_1873"}
{"topic_shift": false, "utterance": "yes. follow these instructions. surrender the vehicle plates at a dmv office and quest a transfer receipt not a refund receipt", "session_id": "doc2dial_1873"}
{"topic_shift": false, "utterance": "how do i prove the name has changed?", "session_id": "doc2dial_1873"}
{"topic_shift": false, "utterance": "a photocopy of the marriage certificate", "session_id": "doc2dial_1873"}
{"topic_shift": true, "utterance": "is it possible to receive a refund of the first year of my registartion fee?", "session_id": "doc2dial_1873"}
{"topic_shift": false, "utterance": "dmv will process a refund of the first year if eligible", "session_id": "doc2dial_1873"}
{"topic_shift": true, "utterance": "how can i get a refund?", "session_id": "doc2dial_1873"}
{"topic_shift": false, "utterance": "your receipt FS-6 T indicatiates if you are eligible to receive a refund", "session_id": "doc2dial_1873"}
{"topic_shift": false, "utterance": "Yes I would like info on the cost of augmenting my driver's license.", "session_id": "doc2dial_3902"}
{"topic_shift": true, "utterance": "There is no additional cost for getting a REAL ID and the normal transaction fees still apply.", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "Would you like to apply for an Enhanced Driver License or Enhanced ID Card?", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "Yes does that cost something?", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "For that there is an additional $ 30 fee.", "session_id": "doc2dial_3902"}
{"topic_shift": true, "utterance": "What is an enhanced driver's license? Is it good for flying?", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "Yes an Enhanced driver license and valid U.S. Passport are already REAL ID compliant and can be used to board a flight.", "session_id": "doc2dial_3902"}
{"topic_shift": true, "utterance": "If I want one what documentation do I need to show?", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "There is a guide that shows what proofs and how to obtain them. Would you like to find out about that?", "session_id": "doc2dial_3902"}
{"topic_shift": true, "utterance": "Isn't a passport good enough to board a plane?", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "Yes it can be used for identification, boarding a plane for domestic and international flights, and also for entry into a federal building or military base.", "session_id": "doc2dial_3902"}
{"topic_shift": true, "utterance": "So it's interchangeable with this Enhanced driver license?", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "Yes they are both REAL ID compliant and can be used to board a flight.", "session_id": "doc2dial_3902"}
{"topic_shift": true, "utterance": "Do my kids need identification when they are travelling with me?", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "The TSA does not currently require children under 18 years old to provide identification when traveling with a companion within the United States. The companion will need acceptable identification though.", "session_id": "doc2dial_3902"}
{"topic_shift": false, "utterance": "can you give me details of Drivers from other Countries", "session_id": "doc2dial_3916"}
{"topic_shift": true, "utterance": "Are you New York State residents?", "session_id": "doc2dial_3916"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3916"}
{"topic_shift": true, "utterance": "Do you want a New York driver's license, permit, or non-driver ID card?", "session_id": "doc2dial_3916"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3916"}
{"topic_shift": true, "utterance": "can you give me details on the Non citizens and types of ID", "session_id": "doc2dial_3916"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_3916"}
{"topic_shift": true, "utterance": "do you want to renew your license?", "session_id": "doc2dial_3916"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3916"}
{"topic_shift": false, "utterance": "As long as the Temporary Visitor status that DMV has on file is not expired you can renew your license online , through the mail or in an office", "session_id": "doc2dial_3916"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_3916"}
{"topic_shift": false, "utterance": "I need to know more about refunds", "session_id": "doc2dial_1867"}
{"topic_shift": true, "utterance": "Do you want an example to show how the refund amount is determined?", "session_id": "doc2dial_1867"}
{"topic_shift": false, "utterance": "Yes, please show me the example.", "session_id": "doc2dial_1867"}
{"topic_shift": false, "utterance": "Let's say you paid 137.50$ to register your vehicle for a period of 2 years. In the amount paid, there is included a 62.50$ for the two years or the registration, 32.25$ per year, 50$ for the title certificate and 25$ for the vehicle's plates. In this case, the amount to refund would be of 30.25$", "session_id": "doc2dial_1867"}
{"topic_shift": true, "utterance": "And if I changed my name, can I still get a refund?", "session_id": "doc2dial_1867"}
{"topic_shift": false, "utterance": "yes, you can. First, you have to surrender the vehicle plates at a DMV office and then request a transfer receipt, not a refund receipt. Secondly, you have to send some items to the address on the Request for Refund MV-215 form.", "session_id": "doc2dial_1867"}
{"topic_shift": true, "utterance": "I have my unused registration sticker and stop and I got a refund for the second year of registration, can I get a refund for the first year?", "session_id": "doc2dial_1867"}
{"topic_shift": false, "utterance": "Yes, you may be eligible to apply for the first year of the registration fee refund. You have a maximum 60 days after the date you got issued the registration to apply for the first year of the registration fee refund.", "session_id": "doc2dial_1867"}
{"topic_shift": true, "utterance": "If the registrant died is it possible to get a refund?", "session_id": "doc2dial_1867"}
{"topic_shift": false, "utterance": "Yes, in that case, the DMV will issue the refund to the name of the state. You'd have to surrender the vehicle plates at a DMV office and ask for a transfer receipt.", "session_id": "doc2dial_1867"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain Information about the downloadable paid employment spreadsheet", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program.", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "Have you already seen the informational fee publications?", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "What is The W column for?", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "La columna W refleja la deuda crediticia mediana a un a\u00f1o.", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "when did the new regulations go into effect?", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "and do you know the reasons why assumptions cannot be made?", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "no but i want to meet them", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.", "session_id": "doc2dial_3043"}
{"topic_shift": false, "utterance": "Can you please tell me if there are qualifications that need to be met for independent living services through the VR&E Independent Living track?", "session_id": "doc2dial_1654"}
{"topic_shift": false, "utterance": "Do you have trouble performing normal daily activities such as bathing and dressing?", "session_id": "doc2dial_1654"}
{"topic_shift": false, "utterance": "I do not have issues with normal daily routine, no.", "session_id": "doc2dial_1654"}
{"topic_shift": true, "utterance": "How do I get independent living services through VR&E?", "session_id": "doc2dial_1654"}
{"topic_shift": false, "utterance": "Do you have a serious employment handicap?", "session_id": "doc2dial_1654"}
{"topic_shift": false, "utterance": "I am not handicapped, no.", "session_id": "doc2dial_1654"}
{"topic_shift": false, "utterance": "In that case, I am very sorry but you will not be able to access independent living services through that organization.", "session_id": "doc2dial_1654"}
{"topic_shift": true, "utterance": "How do I apply anyway, just to see if there is a chance?", "session_id": "doc2dial_1654"}
{"topic_shift": false, "utterance": "You can go to eBenefits to apply", "session_id": "doc2dial_1654"}
{"topic_shift": true, "utterance": "What do I need to do after I apply for the VR&E benefits?", "session_id": "doc2dial_1654"}
{"topic_shift": false, "utterance": "If you are able to get the benefit you are seeking, you will work with a Vocational Rehabilitation Counselor.", "session_id": "doc2dial_1654"}
{"topic_shift": false, "utterance": "Good mourning. I having some questions about getting a pension benefit.", "session_id": "doc2dial_1132"}
{"topic_shift": false, "utterance": "No problem, we'll try our best to inform you on whatever you might need. A VA pension are available for some wartime veterans and their survivors.", "session_id": "doc2dial_1132"}
{"topic_shift": true, "utterance": "On this web site you should be able to find the information you need. Have you seen any of this?", "session_id": "doc2dial_1132"}
{"topic_shift": false, "utterance": "Alright. Very kind of you. I haven't yet check the information on te site.", "session_id": "doc2dial_1132"}
{"topic_shift": true, "utterance": "I was wondering about my near family. If they get cover by this type of benefits?", "session_id": "doc2dial_1132"}
{"topic_shift": false, "utterance": "Yes, your family get covered by this pension benefit, to be sure, you can check your dependency and indemnity compensation claim status.", "session_id": "doc2dial_1132"}
{"topic_shift": true, "utterance": "OK, cool. But, the pension comes with any more benefits besides the payment?", "session_id": "doc2dial_1132"}
{"topic_shift": false, "utterance": "Yes, is not just the payments. You can also get benefits  as health care.", "session_id": "doc2dial_1132"}
{"topic_shift": true, "utterance": "That sounds great! Can you say me what are this?", "session_id": "doc2dial_1132"}
{"topic_shift": false, "utterance": "To get access to this benefits you need to know your eligibility and see if you qualify.", "session_id": "doc2dial_1132"}
{"topic_shift": true, "utterance": "But, what happens if I change my address or something like that?", "session_id": "doc2dial_1132"}
{"topic_shift": false, "utterance": "On that case. You can always update your personal information, as your address or contact information in your VA.gov profile.", "session_id": "doc2dial_1132"}
{"topic_shift": false, "utterance": "Hello, I would like to know what suicide prevention measures there are for veterans", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "Are you a veteran in a mental health crisis and are you thinking about hurting yourself, or do you know a veteran who is considering this act now?", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "but if there is help for them?", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "of course You are not alone, and you can get help.", "session_id": "doc2dial_3725"}
{"topic_shift": true, "utterance": "How do I tell my child about a suicide attempt in the family?", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "Get tips for talking to children of different ages about suicide:   Preschool children   School-age children", "session_id": "doc2dial_3725"}
{"topic_shift": true, "utterance": "what do you recomend?", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "Find these and other resources near you", "session_id": "doc2dial_3725"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "Learn about suicide prevention and the support we offer. Visit our suicide prevention website   Visit our Make the Connection website for resources and to see stories of veterans who have overcome depression and other mental health challenges.", "session_id": "doc2dial_3725"}
{"topic_shift": true, "utterance": "and where can I get advice and resources for spouses, parents and veterans?", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "visit the Coaching Into Care website. Visit Coaching for care", "session_id": "doc2dial_3725"}
{"topic_shift": false, "utterance": "Can you help me get information for the Premium Waiver for policyholders who are totally disabled?", "session_id": "doc2dial_3731"}
{"topic_shift": true, "utterance": "Of course, a premium exemption means that you will not have to pay your life insurance premiums the monthly payments you make to maintain your policy. In most cases, premiums can only be waived up to one year before receiving a claim.", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "What requirements must I meet?", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "Do you have a mental or physical disability that prevents you from having a job?", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "no it doesn't stop me from working", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "sorry, you may not be able to get a waiver of your life insurance premiums since you don't meet that requirement", "session_id": "doc2dial_3731"}
{"topic_shift": true, "utterance": "And could you help me find out if I qualify for the SGLI Disability Extension?", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "of course let me find out", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "Thank you. Another question. May I be able to keep my coverage for up to 2 years after the date I leave the military?", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "Of course yes. but you must meet two requirements", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "What requirements must I meet?", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "be Within 2 years of your date of separation, and\u00a0\u00a0 Fully disabled or have certain conditions. if you meet these requirements you can keep your coverage for up to two years after leaving the military service", "session_id": "doc2dial_3731"}
{"topic_shift": false, "utterance": "Greetings, how you doing?. Please, i've been searching for information about the VA pension benefits and i would like to know if there are more information and resources which you can point me out?", "session_id": "doc2dial_1126"}
{"topic_shift": true, "utterance": "Sure, no problem. You have, for example, the information about the VA pension rates for veterans. Those include Aid and attendance and housebound rates.", "session_id": "doc2dial_1126"}
{"topic_shift": true, "utterance": "Would you like me to tell you about more VA benefits and services?", "session_id": "doc2dial_1126"}
{"topic_shift": false, "utterance": "No, it's not necessary right now, thanks.", "session_id": "doc2dial_1126"}
{"topic_shift": true, "utterance": "Anyway, something i would like to know is this: VA can offer me a survivor pension?", "session_id": "doc2dial_1126"}
{"topic_shift": false, "utterance": "Yes, we can. If you're eligible, then you can get VA pension benefits as a survivor spouse, or even if you're a child of a deceased veteran with wartime service.", "session_id": "doc2dial_1126"}
{"topic_shift": true, "utterance": "Umm that's good to know. Do you have any social media to follow?", "session_id": "doc2dial_1126"}
{"topic_shift": false, "utterance": "Of course, we have those. You can search and follow us as Veterans Benefits on Facebook, Instagram and Linkedin.", "session_id": "doc2dial_1126"}
{"topic_shift": true, "utterance": "I'll write them down right away. Look, lets say i get those VA benefits, but in certain moment i need to change the information related to it. Can i do that?", "session_id": "doc2dial_1126"}
{"topic_shift": false, "utterance": "Of course you can. In your manage pension section inside VA.gov profile, you can do that. And it will update that information in every benefits and services.", "session_id": "doc2dial_1126"}
{"topic_shift": true, "utterance": "Just great, thank. So, which form i would need to apply, then?", "session_id": "doc2dial_1126"}
{"topic_shift": false, "utterance": "You just need to use the Veterans Pension online VA Form 21P-527EZ.", "session_id": "doc2dial_1126"}
{"topic_shift": true, "utterance": "IN any case, how do i get information updates?", "session_id": "doc2dial_1126"}
{"topic_shift": false, "utterance": "Do not worry. You can be updated through email.", "session_id": "doc2dial_1126"}
{"topic_shift": false, "utterance": "Hello, need some help on DMV resources", "session_id": "doc2dial_1898"}
{"topic_shift": true, "utterance": "Well, about that, you have some options. You have Businesses regulated by DMV such as Inspections Stations, Dealers and Transporters, Repair Shops, etc. Plus, the determination about if car was flooded or stolen, and the case of an deceased family member.", "session_id": "doc2dial_1898"}
{"topic_shift": false, "utterance": "What about parking violations? Or parking regulation? Does DMV have resources for those?", "session_id": "doc2dial_1898"}
{"topic_shift": false, "utterance": "Sorry, no. For those cases, you must get in touch with local authority. DMV has nothing to do about it", "session_id": "doc2dial_1898"}
{"topic_shift": true, "utterance": "I see, thanks. Is online registration renew an option for my registered vehicle, please?", "session_id": "doc2dial_1898"}
{"topic_shift": false, "utterance": "Sure, you have that option available to you.", "session_id": "doc2dial_1898"}
{"topic_shift": true, "utterance": "That's great, thanks. Other question, If i don't answer my parking tickets, it could cause me any issues related to my renewal?", "session_id": "doc2dial_1898"}
{"topic_shift": false, "utterance": "Certainly could cause you problems to do that. DMV can prevent your vehicle's registration renewal or even suspend such registration, until you are in order again. If that's your case, please take a look of local Traffic Courts.", "session_id": "doc2dial_1898"}
{"topic_shift": true, "utterance": "Hum,  got it. Lastly, there is any special situations about vehicle registering in NYS?", "session_id": "doc2dial_1898"}
{"topic_shift": false, "utterance": "Sure, there is. DMV has some topics under the special situations tag. There is special procedures for agricultural and farm vehicles, homemade vehicles and trailers, or the sad situation of an deceased owner.", "session_id": "doc2dial_1898"}
{"topic_shift": false, "utterance": "Hello there. I'm here to learn more about the assistance program for family caregivers.", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "Are you family member caring for a Veteran with disabilities?", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "Yes, I'm taking care of my dad.", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "We want to support you, because we recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.", "session_id": "doc2dial_1640"}
{"topic_shift": true, "utterance": "That's sweet. Can I get benefits through your program?", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "Yes, provided you'll qualify for this program based on your Veteran's qualifications. You may be eligible if the Veteran you're caring for meets both of the requirements.", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "Are you meeting both of the requirements?", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "Yes, I've read the requirements and he meets them.", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "Does the Veteran have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001 then?", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "Yes, he does.", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "And isn't the Veteran able to perform one or more activities of daily living and/or needs supervision or protection based on symptoms of lasting neurological damage or injury?", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "No, that is not the case. But as his daughter I take care of him anyway.", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "I'm afraid that the Veteran you're caring for doesn't qualify for benefits then. I'm sorry.", "session_id": "doc2dial_1640"}
{"topic_shift": false, "utterance": "When must someone renew there registration for a vehicle?", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "You need to renew your registration before it expires and they will arrive in the mail within ten days; and renewing early will not change the new expiration date.", "session_id": "doc2dial_2349"}
{"topic_shift": true, "utterance": "How do I renew at DMV office?", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "Please bring your registration renewal notice MV-3 or OP-3 along with your payment to the DMV office.", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "Do you know what to if you don't have your MV-3 or OP-3?", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "No, I don't know what to do.", "session_id": "doc2dial_2349"}
{"topic_shift": true, "utterance": "Are all registrations able to be filed online?", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "Some registrations are but you cannot renew online if you are eligible for a no fee renewal", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "How do I find the fee?", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "The fee is on your renewal notice and also displayed on your computer screen if you decide to renew online.", "session_id": "doc2dial_2349"}
{"topic_shift": true, "utterance": "What should I do if my address has changed?", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "You should always have your current address on file with the DMV and you are not able to change it during the transaction; you would have to change your address online; then make a renewal transaction.", "session_id": "doc2dial_2349"}
{"topic_shift": false, "utterance": "Hello, do I need information about the steps to file a tax return?", "session_id": "doc2dial_729"}
{"topic_shift": true, "utterance": "To carry out such a process, it is essential to know the monthly adjustment amounts related to income.", "session_id": "doc2dial_729"}
{"topic_shift": false, "utterance": "How can such amounts be taken out?", "session_id": "doc2dial_729"}
{"topic_shift": false, "utterance": "For this purpose we use the data for the fiscal year.", "session_id": "doc2dial_729"}
{"topic_shift": false, "utterance": "Can you expand that information more please?", "session_id": "doc2dial_729"}
{"topic_shift": false, "utterance": "It is important that you call or visit any local Social Security office.", "session_id": "doc2dial_729"}
{"topic_shift": true, "utterance": "What does establishing the monthly adjustment amount consist of?", "session_id": "doc2dial_729"}
{"topic_shift": false, "utterance": "It consists of establishing the additional amount by adjusting the monthly income.", "session_id": "doc2dial_729"}
{"topic_shift": true, "utterance": "What if a federal tax return was filed?", "session_id": "doc2dial_729"}
{"topic_shift": false, "utterance": "You must submit a signed copy of the statement.", "session_id": "doc2dial_729"}
{"topic_shift": true, "utterance": "What would happen if you modified your tax return?", "session_id": "doc2dial_729"}
{"topic_shift": false, "utterance": "It is important that you contact us to make the respective changes.", "session_id": "doc2dial_729"}
{"topic_shift": false, "utterance": "I'm here for entrance counseling information", "session_id": "doc2dial_3057"}
{"topic_shift": true, "utterance": "Would you like to know why you need Entrance Counseling?", "session_id": "doc2dial_3057"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3057"}
{"topic_shift": true, "utterance": "Do you need to know if you should complete Entrance Counseling?", "session_id": "doc2dial_3057"}
{"topic_shift": false, "utterance": "no I already know I need it", "session_id": "doc2dial_3057"}
{"topic_shift": true, "utterance": "Would you like to know how long it will take to complete?", "session_id": "doc2dial_3057"}
{"topic_shift": false, "utterance": "no, it doesn't matter if I have to do it anyway", "session_id": "doc2dial_3057"}
{"topic_shift": true, "utterance": "Do you want to know what document you will need to get started?", "session_id": "doc2dial_3057"}
{"topic_shift": false, "utterance": "yes please, might as well be prepared", "session_id": "doc2dial_3057"}
{"topic_shift": false, "utterance": "You will need a verified FSA ID", "session_id": "doc2dial_3057"}
{"topic_shift": true, "utterance": "why do we have to do this?", "session_id": "doc2dial_3057"}
{"topic_shift": false, "utterance": "The Federal Government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are getting into.", "session_id": "doc2dial_3057"}
{"topic_shift": false, "utterance": "Eligibility for VA disability benefits", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "Review VA disability benefits eligibility criteria to find out if you can get disability compensation for an illness or injury that was caused by or got worse because of your active military service .", "session_id": "doc2dial_1668"}
{"topic_shift": true, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "If you ve received one of these discharge statuses", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "yes i received a bad conduct discharge", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "you may not be eligible for VA disability benefits .", "session_id": "doc2dial_1668"}
{"topic_shift": true, "utterance": "Am I eligible for VA disability compensation?", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "Served on active duty , active duty for training , or inactive duty training", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "yes i Served on active duty", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "Have a disability rating for your service - connected condition", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "sorry, then you do not meet all the requirements to obtain this benefit", "session_id": "doc2dial_1668"}
{"topic_shift": false, "utterance": "How could I go about opening a public emissions station?", "session_id": "doc2dial_2361"}
{"topic_shift": true, "utterance": "Do you know what is important when you want to open an inspection station?", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "Yes, I have been reading up on opening public emissions station.", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "Do you actually want to apply to have an official public emissions inspection station?", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "Yes, I really would like to open an inspection station.", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "Then you may be subject to Public Emissions Inspection State Cap and you should read the information about it before you apply.", "session_id": "doc2dial_2361"}
{"topic_shift": true, "utterance": "What will happen during an on-site investigation when the automotive facilities inspector arrives?", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "The AFI will be checking that you have permanently mounted signs visible from the street and if not visible they will deny your application; and you will need proof of identification for everyone named on the application with a driver license or government issued photo ID.", "session_id": "doc2dial_2361"}
{"topic_shift": true, "utterance": "What is required to become a licensed Inspection Station in the state of New York?", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "If you want to become a licensed Inspection Station by the DMV in New York state then you should consult the DMV Commissioner's Motor Vehicle Inspection Regulations.", "session_id": "doc2dial_2361"}
{"topic_shift": true, "utterance": "What topic should I look for?", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "You should look for the topic under Inspection.", "session_id": "doc2dial_2361"}
{"topic_shift": true, "utterance": "Is the DMV Commissioner's Motor Vehicle Inspection Regulations able to be downloaded?", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "Yes, you can download them and read Facility Requirements Inspection Stations.", "session_id": "doc2dial_2361"}
{"topic_shift": true, "utterance": "What happens if I do not have proof of Workers Compensation Insurance at this time?", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "Since you don't have your proof of Workers Compensation Insurance, then it is in your best interest not to submit an application with DMV yet.", "session_id": "doc2dial_2361"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about Retirement Planning", "session_id": "doc2dial_701"}
{"topic_shift": true, "utterance": "Of course Planning is the key to creating your best retirement. You will have to plan and save for years to reach your retirement goals.", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "know the factors that can affect retirement planning?", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "if I want to meet them", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "We want you to understand what Social Security can mean to you and your family's financial future.", "session_id": "doc2dial_701"}
{"topic_shift": true, "utterance": "How do retirement benefits work?", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "Social Security replaces a percentage of a worker's pre-retirement income based on his or her lifetime income.s The portion of his or her pre-retirement wages that Social Security replaces is based on their highest earnings of 35 years And it varies depending on how much you earn and when you choose to start benefits.", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "The pre-retirement wages that Social Security replaces are based on what?", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "on your highest income of 35 years and varies according to how much you earn and when you choose to start benefits.", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "and what do you do with the unused money?", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "The unused money goes to a Social Security trust fund that pays monthly benefits to you and your family when you start receiving retirement benefits.", "session_id": "doc2dial_701"}
{"topic_shift": true, "utterance": "What types of income include special rules?", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "includes for example non-profit or religious organizations", "session_id": "doc2dial_701"}
{"topic_shift": false, "utterance": "I'm here because I need to know a few things about compensation for veterans with PTSD.", "session_id": "doc2dial_3719"}
{"topic_shift": true, "utterance": "Do you have symptoms of PTSD and did you suffer a serious injury, personal trauma, sexual trauma, or were threatened with injury, sexual assault, or death while serving in the military?", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "No, I don't. I'm just here out of interest.", "session_id": "doc2dial_3719"}
{"topic_shift": true, "utterance": "Do you have more information about PTSD support?", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "Of course, see our Understanding PTSD and PTSD Treatment booklet for more about PTSD symptoms and treatment or go to our National Center for PTSD website for information about PTSD treatment and support.", "session_id": "doc2dial_3719"}
{"topic_shift": true, "utterance": "I see. And who should I contact if an emergency happens?", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "You can call 911 or go to the nearest emergency room.", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "Alright, but I meant something else. Do you have a hotline for such cases?", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "Of course. You can connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.", "session_id": "doc2dial_3719"}
{"topic_shift": true, "utterance": "Great. What if the veteran in question just came home from a combat mission?", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "Whether you just returned from a deployment or have been home for 40 years, it's never too late to get help for post-traumatic stress disorder. Getting counseling or treatment can help you manage your symptoms and keep them from getting worse.", "session_id": "doc2dial_3719"}
{"topic_shift": true, "utterance": "I see. Do you offer other forms of treatment as well?", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "Yes, PTSD specialists provide regular outpatient care to Veterans with PTSD in each VA medical center across the U.S.. Special residential live-in or inpatient care programs found in each region of the U.S. help Veterans with severe PTSD symptoms who have trouble doing normal daily activities like going to work.", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "I heard there are also providers offering additional care. Is that right?", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "Correct. Providers offer added PTSD care in some of our large community-based outpatient clinics.", "session_id": "doc2dial_3719"}
{"topic_shift": false, "utterance": "who can get the public service loan forgiveness?", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "no I'm not just doing my research", "session_id": "doc2dial_4076"}
{"topic_shift": true, "utterance": "what loans don't qualify for this?", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "Loans from the Federal Family Education Loan Program, and the Federal Perkins Loan Program don't qualify. They may however, become eligible if you consolidate them into a Direct Consolidation Loan", "session_id": "doc2dial_4076"}
{"topic_shift": true, "utterance": "what is needed to qualify?", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "You can answer some questions and we'll find out if you qualify.  Are you  employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "For information purposes lets say that I am employed by them.", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "Okay, do you work full-time for the agency or organization that employs you?", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "no, lets say I am a part-timer.", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "You do not qualify for Public Service Loan Forgiveness", "session_id": "doc2dial_4076"}
{"topic_shift": false, "utterance": "What do I need to do since I received a suspension order for an unsatisfied judgment related to a motor vehicle accident ?", "session_id": "doc2dial_2407"}
{"topic_shift": false, "utterance": "Do you want to remove a suspension related to an unsatisfied judgment?", "session_id": "doc2dial_2407"}
{"topic_shift": false, "utterance": "Yes, I want to remove a suspension related to an unsatisfied judgment.", "session_id": "doc2dial_2407"}
{"topic_shift": false, "utterance": "You will have to resolve the judgment.", "session_id": "doc2dial_2407"}
{"topic_shift": true, "utterance": "What do I need to do to get an unsatisfied judgment against another motorist?", "session_id": "doc2dial_2407"}
{"topic_shift": false, "utterance": "do you need to know what to do to get an unsatisfied judgment against a motorist because of a motor vehicle accident?", "session_id": "doc2dial_2407"}
{"topic_shift": false, "utterance": "Yes, I need to know how to get an unsatisfied judgment against a motorist because of an accident.", "session_id": "doc2dial_2407"}
{"topic_shift": true, "utterance": "What if I do not know which court to contact?", "session_id": "doc2dial_2407"}
{"topic_shift": false, "utterance": "You will need to call the NY State DMV Insurance Services Bureau.", "session_id": "doc2dial_2407"}
{"topic_shift": true, "utterance": "What do I need to file do get an unsatisfied judgment against a motorist because of an accident?", "session_id": "doc2dial_2407"}
{"topic_shift": false, "utterance": "You will have to file a Supporting Affirmation SR-60 and the other documents it lists.", "session_id": "doc2dial_2407"}
{"topic_shift": false, "utterance": "I need help choosing a federal student loan repayment plan.", "session_id": "doc2dial_4062"}
{"topic_shift": false, "utterance": "Are you having trouble paying your student loans and are looking for payments that are more affordable?", "session_id": "doc2dial_4062"}
{"topic_shift": false, "utterance": "No, my son is.", "session_id": "doc2dial_4062"}
{"topic_shift": true, "utterance": "Is it a good idea for my son to consolidate his student loans?", "session_id": "doc2dial_4062"}
{"topic_shift": false, "utterance": "Consolidating them into a single Direct Consolidation Loan can help him simplify the repayment process, since he will only have one monthly payment to make.", "session_id": "doc2dial_4062"}
{"topic_shift": true, "utterance": "My son was already assigned to a repayment plan, but he is having trouble keeping up with the payments. Can he switch to a different repayment plan?", "session_id": "doc2dial_4062"}
{"topic_shift": false, "utterance": "Absolutely. Your son can change his repayment plan for free at any time.", "session_id": "doc2dial_4062"}
{"topic_shift": true, "utterance": "How exactly does a Direct Consolidation Loan work?", "session_id": "doc2dial_4062"}
{"topic_shift": false, "utterance": "A Direct Consolidation Loan allows your son to combine all his student loans into one loan, so instead of paying separate payments to each loan holder, he would only be making one monthly payment.", "session_id": "doc2dial_4062"}
{"topic_shift": false, "utterance": "Can you consolidate multiple federal student loans?", "session_id": "doc2dial_4062"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_4062"}
{"topic_shift": false, "utterance": "I want to register my 2009 Ford Mustang but I'm not in New York now", "session_id": "doc2dial_2413"}
{"topic_shift": true, "utterance": "Okay, so you would like to know how to register your vehicle while your outside of New York state?", "session_id": "doc2dial_2413"}
{"topic_shift": false, "utterance": "no, I know how to register I just have to do it and want to know when I will get what I send in back", "session_id": "doc2dial_2413"}
{"topic_shift": true, "utterance": "Would you like to know when you will get your documents back?", "session_id": "doc2dial_2413"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2413"}
{"topic_shift": false, "utterance": "It will take about 6 weeks for your registration documents to arrive by mail, and 90 days for your title certificate to arrive.", "session_id": "doc2dial_2413"}
{"topic_shift": true, "utterance": "when you get ready to mail them back can I get them special delivery?", "session_id": "doc2dial_2413"}
{"topic_shift": false, "utterance": "You can get your registration documents by express mail, just enclose a pre-paid, pre-addressed express mail package with your application.", "session_id": "doc2dial_2413"}
{"topic_shift": true, "utterance": "if I'm in Canada will it take a day or two longer to arrive?", "session_id": "doc2dial_2413"}
{"topic_shift": false, "utterance": "It will take longer to receive your documents if you are outside of the United States", "session_id": "doc2dial_2413"}
{"topic_shift": true, "utterance": "how do I register a truck I bring in from Mexico?", "session_id": "doc2dial_2413"}
{"topic_shift": false, "utterance": "You would have to read the instructions for how to register an imported vehicle.  I can link you to those instructions.", "session_id": "doc2dial_2413"}
{"topic_shift": true, "utterance": "why did I get a ticket for no NY registration if the cop had no way of knowing if I lived in NY or just passing by?\u00a0 I did rent in nyc by the way but had only been there 4 months", "session_id": "doc2dial_2413"}
{"topic_shift": false, "utterance": "A police officer can use that 4 months evidence as the reason to issue a traffic ticket if you drive in NY State without a driver license or vehicle registration issued by NY State.", "session_id": "doc2dial_2413"}
{"topic_shift": false, "utterance": "I need to update some info on my ID", "session_id": "doc2dial_2375"}
{"topic_shift": true, "utterance": "You have to visit your local DMV office and bring proof of the change", "session_id": "doc2dial_2375"}
{"topic_shift": true, "utterance": "what is the new ID that I heard about? they said you needed the new ID to travel", "session_id": "doc2dial_2375"}
{"topic_shift": false, "utterance": "If you plan on traveling we recommend you come to the DMV now to get an Enhanced or REAL ID.  We also have more information if you want to learn more about Enhanced or REAL ID", "session_id": "doc2dial_2375"}
{"topic_shift": true, "utterance": "can I change my last name to my husband's last name? we are gay partners", "session_id": "doc2dial_2375"}
{"topic_shift": false, "utterance": "Regardless of the genders of you and your spouse, if your marriage certificate shows both your spouse's surname and your former surname you may change your surname to your spouse 's surname.", "session_id": "doc2dial_2375"}
{"topic_shift": true, "utterance": "how long will it take to get my new ID?", "session_id": "doc2dial_2375"}
{"topic_shift": false, "utterance": "You will receive your new ID in the mail in about 2 weeks. You will also be given a temporary non-driver ID at the DMV.", "session_id": "doc2dial_2375"}
{"topic_shift": true, "utterance": "is it possible to change the gender on my ID later on?", "session_id": "doc2dial_2375"}
{"topic_shift": false, "utterance": "Yes, just visit your local DMV office and bring proof of the change.", "session_id": "doc2dial_2375"}
{"topic_shift": false, "utterance": "Have you had a gender change?", "session_id": "doc2dial_2375"}
{"topic_shift": false, "utterance": "not yet but I want to do it", "session_id": "doc2dial_2375"}
{"topic_shift": false, "utterance": "I'm not currently receiving benefits, but am looking for information about the direct deposit process. Can you answer me a few questions, please?", "session_id": "doc2dial_715"}
{"topic_shift": true, "utterance": "Of course. So you don't get Social Security or SSI benefits yet but are planning to apply?", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "No, I'm just looking for information.", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "Alright. Do you already have an account?", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "No, I don't have one and I don't need it.", "session_id": "doc2dial_715"}
{"topic_shift": true, "utterance": "Is an account needed to sign up for direct deposit?", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "Correct, you must open an account before you can sign up for Direct Deposit. You should shop around in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "What if i have gotten such an account?", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "Then you should let the representative at the financial institution know that you are interested in signing up to receive your benefits by Direct Deposit.", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "That seems simple. What can you tell me about the Direct Express card?", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card you can use to access your benefits. And you don't need a bank account. With the Direct Express card program, we deposit your federal benefit payment directly into your card account.", "session_id": "doc2dial_715"}
{"topic_shift": false, "utterance": "how do you Change your VA direct deposit information", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "Change your VA direct deposit information for disability compensation , pension benefits , or education benefits online", "session_id": "doc2dial_852"}
{"topic_shift": true, "utterance": "DO I need to sign into my e benefits to change my Va direct deposit?", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "do you need ot change it?", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "ok great  you 'll need a Premium DS Logon account", "session_id": "doc2dial_852"}
{"topic_shift": true, "utterance": "What  If you move or change your mailing address", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "You can change your address and other contact information in your VA.gov profile .", "session_id": "doc2dial_852"}
{"topic_shift": true, "utterance": "I need more information on Disability compensation and pension benefit payments", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "We're testing out the direct deposit feature on VA.gov", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "Do you see the direct deposit feature in your profile?", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "Do you see the direct deposit feature in your profile?", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "please go to eBenefits and sign in to change your direct deposit information", "session_id": "doc2dial_852"}
{"topic_shift": false, "utterance": "I would like to know more about VA education benefits.", "session_id": "doc2dial_3692"}
{"topic_shift": false, "utterance": "Of course. VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling.", "session_id": "doc2dial_3692"}
{"topic_shift": true, "utterance": "Would you like to know what regarding those benefits we offer on this page?", "session_id": "doc2dial_3692"}
{"topic_shift": false, "utterance": "Yeah, that'd be wonderful.", "session_id": "doc2dial_3692"}
{"topic_shift": false, "utterance": "On this page you can get the GI Bill and other education benefits, manage your Veterans education benefits and find more information and resources.", "session_id": "doc2dial_3692"}
{"topic_shift": true, "utterance": "Ah, so you offer career counseling as well?", "session_id": "doc2dial_3692"}
{"topic_shift": false, "utterance": "Correct. We offer career counseling for Veterans, service members and their qualified family members.", "session_id": "doc2dial_3692"}
{"topic_shift": true, "utterance": "You talked about a GI Bill before. What is that and how does it work?", "session_id": "doc2dial_3692"}
{"topic_shift": false, "utterance": "You can learn more about the GI Bill and explore your options to pay for school or training on our page.", "session_id": "doc2dial_3692"}
{"topic_shift": true, "utterance": "Ok. Do you have some reviews or recommendations from people who used this GI Bill before?", "session_id": "doc2dial_3692"}
{"topic_shift": false, "utterance": "Yes, we have My Story. It tell you how Veterans and service members use the GI Bill. Hear inspiring stories from Veterans and service members who've advanced their education and training with the Post-9/11 GI Bill.", "session_id": "doc2dial_3692"}
{"topic_shift": true, "utterance": "Alright. And what if I don't qualify for this GI Bill? Can I still apply for education benefits?", "session_id": "doc2dial_3692"}
{"topic_shift": false, "utterance": "Correct. If you 're a Guardsman, Reservist, or Veteran who doesn't qualify for the Post-9/11 GI Bill, you might still be eligible for other VA education benefits.", "session_id": "doc2dial_3692"}
{"topic_shift": false, "utterance": "Hi! I'm looking for information on life insurance.", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "Sure, life insurance can offer financial security for veterans, service members and their families.", "session_id": "doc2dial_1085"}
{"topic_shift": true, "utterance": "On this page you can get more information on this topics.", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "Which kind of information can I found?", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "You'll find how to get a VA life insurance and how to manage it.", "session_id": "doc2dial_1085"}
{"topic_shift": true, "utterance": "I want to know more about how to get a VA life insurance.", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "You will get a life insurance according to your eligibility.", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "Is there any kind of counseling?", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "You will get financial counseling and online so you will get preparation.", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "what happens if my disability makes me unable to work?", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "We'll find out how extreme is your case, so you be able to receive your benefits early.", "session_id": "doc2dial_1085"}
{"topic_shift": true, "utterance": "I have some hearing issues.", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "In that case please call to the TTY 711, for the Veterans Benefits administration.", "session_id": "doc2dial_1085"}
{"topic_shift": false, "utterance": "Hello, I am here to learn more about the life insurance for veterans.", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "Of course. The VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children. On our page you can explore your options, manage your policy, and file claims to get the insurance benefits you've earned.", "session_id": "doc2dial_1091"}
{"topic_shift": true, "utterance": "Would you like to learn about the services our page offers?", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "Sure, go ahead.", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "On our page you can get VA life insurance, manage your policy and benefits, or find more information and resources.", "session_id": "doc2dial_1091"}
{"topic_shift": true, "utterance": "Do you also offer details about the different insurance options?", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "Yes, you can find out which life insurance plans you may qualify for and the benefits you'll receive with each plan.", "session_id": "doc2dial_1091"}
{"topic_shift": true, "utterance": "Alright. What if I need more in-depth information?", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "Would you like to know how much life insurance you may need?", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "Well, yes.", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "In that case you can use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "That's practical. Do you also offer information about difficult medical conditions?", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "Of course. You can find out which medical conditions may make it hard for you to get private life insurance after you separate from service, and what to do to make sure you have coverage.", "session_id": "doc2dial_1091"}
{"topic_shift": true, "utterance": "Can I message you somehow about that?", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "You can always ask a question online, if you like.", "session_id": "doc2dial_1091"}
{"topic_shift": false, "utterance": "I need more information and resources about VA Education Benefits", "session_id": "doc2dial_3686"}
{"topic_shift": true, "utterance": "Learn about VA's educational benefit programs and compare GI Bill benefits by school.", "session_id": "doc2dial_3686"}
{"topic_shift": true, "utterance": "Want to know what other VA benefits and services exist?", "session_id": "doc2dial_3686"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3686"}
{"topic_shift": true, "utterance": "What do I do with my benefit? If my school closed?", "session_id": "doc2dial_3686"}
{"topic_shift": false, "utterance": "Request to restore your GI Bill benefits If your school closed or its program ended due to a change in VA regulations or a new law, request that your GI Bill benefits be reinstated.", "session_id": "doc2dial_3686"}
{"topic_shift": true, "utterance": "What do I do if I don't qualify for the GI Post-9/11 Bill?", "session_id": "doc2dial_3686"}
{"topic_shift": false, "utterance": "you can access Other educational assistance programs If you are a member of the Guard, a reservist or a veteran who does not qualify for the GI Post-9/11 Bill,", "session_id": "doc2dial_3686"}
{"topic_shift": true, "utterance": "And what help can I get to discover my professional career?", "session_id": "doc2dial_3686"}
{"topic_shift": false, "utterance": "Get a CareerScope evaluation to help you discover your career path as you transition to civilian life.", "session_id": "doc2dial_3686"}
{"topic_shift": true, "utterance": "And what would you recommend while leaving active duty?", "session_id": "doc2dial_3686"}
{"topic_shift": false, "utterance": "in VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.", "session_id": "doc2dial_3686"}
{"topic_shift": false, "utterance": "I suffer from night vision and would like some information about getting a license.", "session_id": "doc2dial_2598"}
{"topic_shift": true, "utterance": "Do you need to wear corrective lenses?", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "Yes, what does it mean?", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "In that case a \"B\" restriction will be placed on your driver license or learner permit.", "session_id": "doc2dial_2598"}
{"topic_shift": true, "utterance": "How long is my eye test results good for?", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "In general, if the Vision Test Report MV-619\u00a0has a print date of 9/03 or earlier, it\u00a0is valid for 6 months after the date of the eye test.", "session_id": "doc2dial_2598"}
{"topic_shift": true, "utterance": "Do I need to take an eye exam every time I renew my license?", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "Yes you must pass a vision test when you apply for a driver license or to renew your license.", "session_id": "doc2dial_2598"}
{"topic_shift": true, "utterance": "What about if my son needs telescopic lenses?", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "In that case he must send a completed Eye Test Report for Medical Review Unit form MV-80L to the DMV 's Medical Review Unit. Eventually a \"TELESCOPIC LENSES\" restriction will be placed on his driver license.", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "What counts as telescopic lenses?", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "Telescopic lenses are corrective lenses that are much more powerful than normal eyeglasses or contact lenses.", "session_id": "doc2dial_2598"}
{"topic_shift": true, "utterance": "What grade counts as acceptable on a vision test for the DMV?", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "You must have visual acuity of at least 20/40 based on the Snellen Visual Acuity Scale in either or both eyes, with or without corrective lenses.", "session_id": "doc2dial_2598"}
{"topic_shift": true, "utterance": "I see that my vision test report has a later date than 9/03, what now?", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "Your vision care professional should mark a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test.", "session_id": "doc2dial_2598"}
{"topic_shift": false, "utterance": "What can i do because I do not agree with the Boards decision?", "session_id": "doc2dial_846"}
{"topic_shift": true, "utterance": "Do you have new and relevant evidence that supports your case?", "session_id": "doc2dial_846"}
{"topic_shift": false, "utterance": "Yes, I definitely have new and relevant evidence.", "session_id": "doc2dial_846"}
{"topic_shift": false, "utterance": "Then you are able to file a Supplemental Claim and you can also make an appeal to the U.S. Court of Appeals for Veterans Claims.", "session_id": "doc2dial_846"}
{"topic_shift": true, "utterance": "What if I need help with the process?", "session_id": "doc2dial_846"}
{"topic_shift": false, "utterance": "A Veterans Service Organization or VA-accredited attorney can help you request a decision review.", "session_id": "doc2dial_846"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_846"}
{"topic_shift": false, "utterance": "You can get answers to frequently asked questions about decision reviews by going to FAQs.", "session_id": "doc2dial_846"}
{"topic_shift": true, "utterance": "Is it necessary to go to the VA scheduled exam?", "session_id": "doc2dial_846"}
{"topic_shift": false, "utterance": "Yes, it is necessary and please do not miss the scheduled exams.", "session_id": "doc2dial_846"}
{"topic_shift": true, "utterance": "Is it possible for me to request a Board Appeal?", "session_id": "doc2dial_846"}
{"topic_shift": false, "utterance": "You can request a Board Appeal after an initial claim, Supplemental Claim, or Higher-Level Review Decision and you can request 2 board appeals in a row.", "session_id": "doc2dial_846"}
{"topic_shift": false, "utterance": "I have to attend my local DMV centre and am wondering what exactly I have to bring with me?", "session_id": "doc2dial_1907"}
{"topic_shift": true, "utterance": "What documentation do you currently have in relation to your vehicle?", "session_id": "doc2dial_1907"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_1907"}
{"topic_shift": false, "utterance": "If you have a copy of the posted notice of sale of the vehicle, as this is one of the documents that will cover off what you need to bring with you to the centre", "session_id": "doc2dial_1907"}
{"topic_shift": true, "utterance": "What documentation do I need if I am registering for  business or organization?", "session_id": "doc2dial_1907"}
{"topic_shift": false, "utterance": "You must bring proof of incorporation of the business or organization with you", "session_id": "doc2dial_1907"}
{"topic_shift": true, "utterance": "Where can I find more help regarding specific information related to registering various types of vehicles", "session_id": "doc2dial_1907"}
{"topic_shift": false, "utterance": "The information you are looking for can be found on the webpages that are listed on this page", "session_id": "doc2dial_1907"}
{"topic_shift": true, "utterance": "What do I bring to the DMV centre if the vehicle I purchased was sold within New York City?", "session_id": "doc2dial_1907"}
{"topic_shift": false, "utterance": "If the vehicle you purchased was bought at a sheriff or marshal auction within New York City, you must produce a copy of the judgement or execution order that allowed the sheriff or marshal to sell the vehicle in question", "session_id": "doc2dial_1907"}
{"topic_shift": false, "utterance": "Tell me about on-site investigation, please", "session_id": "doc2dial_3876"}
{"topic_shift": true, "utterance": "Do you want to know about when the automotive facilities inspector AFI arrives to inspect your facility?", "session_id": "doc2dial_3876"}
{"topic_shift": false, "utterance": "No, I need another kind of information", "session_id": "doc2dial_3876"}
{"topic_shift": true, "utterance": "How can I get a Surety Bond?", "session_id": "doc2dial_3876"}
{"topic_shift": false, "utterance": "DMV doesn't provide Surety Bonds. You must contact a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B VS-3. Please, make sure that the business name and mail address of your bond match exactly those that appear on your application.", "session_id": "doc2dial_3876"}
{"topic_shift": true, "utterance": "Which are the starter kit components?", "session_id": "doc2dial_3876"}
{"topic_shift": false, "utterance": "Book of Registry Police Book, Bills of sale (Retail Certificate of Sale (MV-50), Odometer Statements except ATV and Boat Dealers", "session_id": "doc2dial_3876"}
{"topic_shift": true, "utterance": "What about Snowmobile Dealer?", "session_id": "doc2dial_3876"}
{"topic_shift": false, "utterance": "The DMV doesn't endorse these companies nor does it declare that the DMV has any association or supervision of these companies.", "session_id": "doc2dial_3876"}
{"topic_shift": true, "utterance": "What if the on-site investigation is approved?", "session_id": "doc2dial_3876"}
{"topic_shift": false, "utterance": "In that case, the DMV will issue you a certificate of registration , MV-50's Retail Certificates of Sale and a dealer plate letter if applicable.", "session_id": "doc2dial_3876"}
{"topic_shift": true, "utterance": "Please, can you tell me again which are the starter kit components?", "session_id": "doc2dial_3876"}
{"topic_shift": false, "utterance": "Sure. Book of Registry Police Book, Bills of sale (Retail Certificate of Sale (MV-50), Odometer Statements except ATV and Boat Dealers", "session_id": "doc2dial_3876"}
{"topic_shift": false, "utterance": "How do I pay for additional test to take road test #1", "session_id": "doc2dial_3862"}
{"topic_shift": true, "utterance": "if you have failed your road test you can pay for additional tests online of by phone", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "What if I have a valid learner permit of driver license and did not fail the test", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "you can pay for additional tests online or by phone", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "how can I pay the fee", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "you can pay by credit or debit card", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "Can I pay with my bank account?", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "We accept credit or debit cards", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "How do I prepare for the road test?", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "Use the DMV road test system schedule online", "session_id": "doc2dial_3862"}
{"topic_shift": true, "utterance": "What if I need to canel my test", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "Tests can be cancelled /rescheduled or relocated because of bad weather or road construction  or reschedule for other reasons", "session_id": "doc2dial_3862"}
{"topic_shift": true, "utterance": "Is there an application fee", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "The fee for up to two road tests are included in your 10.00 application fee", "session_id": "doc2dial_3862"}
{"topic_shift": true, "utterance": "can I schedule another road test?", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "you must pay an additional fee if you failed your first two road test and you must wait at least one day to take the test again", "session_id": "doc2dial_3862"}
{"topic_shift": false, "utterance": "What items should I bring to the DMV if I want to register my vehicle?", "session_id": "doc2dial_1913"}
{"topic_shift": true, "utterance": "You will need to bring at least one of the following: a copy of the sale, the make, year, and VIN number of the vehicle, or a copy of the newspaper ad containing the aformentioned items.", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "Can I bring a copy of the newspaper ad or does it have to be the actual newspaper?", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "You may bring in a copy of the newspaper ad if you don't have the original.", "session_id": "doc2dial_1913"}
{"topic_shift": true, "utterance": "Where can I find additional information?", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "You can find additional information on all of the websites that are listed on this page.", "session_id": "doc2dial_1913"}
{"topic_shift": true, "utterance": "To register a vehicle in New York, do I have to be a United States citizen?", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "You do not have to be a United States citizen to register a vehicle in New York as long as you meet certain registration requirements.", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "Are you a non-resident who wishes to register a vehicle?", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "That's correct, I am not a United States citizen.", "session_id": "doc2dial_1913"}
{"topic_shift": true, "utterance": "Do I need to notify the owner of a car I bought at a marshal auction?", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "Yes, if the car was bought in New York City, the Marshal or Sheriff will have proof of statement that they attempted to notify the owner of the vehicle.", "session_id": "doc2dial_1913"}
{"topic_shift": true, "utterance": "Will the VIN number of my vehicle be shared?", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "Yes, your VIN can be shared but it is in order to protect you and other consumers.", "session_id": "doc2dial_1913"}
{"topic_shift": false, "utterance": "Where do I go if I am looking for more information on the Direct PLUS loan Request relating to the William D. Ford Federal Direct Loan Program?", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "It's a request for more information in connection with an application that has been made for a Direct PLUS Loan through the William D. Ford Federal Direct Loan Program. Schools may differ in the way that they provide further information to their applicants in relation to these loans", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "Are you applying for a borrowing as a parent?", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "Yes, I am indeed", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "In this case, the Direct PLUS Loan Request allows some further concessions which I can go through with you if you would like?", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "What is the next step after I request supplemental information about the Direct PLUS Loan through the William D. Ford Federal Direct Loan Program?", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "Any information that you give us will be sent to the relevant school. The school will then use this information to determine your eligibility for a Direct PLUS Loan and will process your application for same", "session_id": "doc2dial_3137"}
{"topic_shift": true, "utterance": "Where can I find out more about Direct PLUS Loan Applications for Graduate/Professional Students through the William D. Ford Federal Direct Loan Program?", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "Firstly, you must be logged into the system under your own personal log in credentials", "session_id": "doc2dial_3137"}
{"topic_shift": true, "utterance": "Are there any special features associated with the Direct PLUS Loan Request?", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "Yes, there are. This request allows you, the applicant, to authorize your school to use your loan funds to satisfy other educationally related charges, apart from tuition and fees and room and board. You are not required to provide this authorization", "session_id": "doc2dial_3137"}
{"topic_shift": true, "utterance": "Is there any information available to parents regarding the Direct PLUS Loan Request through the William D. Ford Federal Direct Loan Program?", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "Parents can log in to the website under their own log in credentials to access specific information relative to their own situation", "session_id": "doc2dial_3137"}
{"topic_shift": false, "utterance": "I need help with my disability benefits application.", "session_id": "doc2dial_649"}
{"topic_shift": true, "utterance": "Are you applying for a child?", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "Yes, for my disabled daughter.", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "In that case you will need to complete an Application for Supplemental Security Income (SSI) AND a Child Disability Report. The report collects information about the child's disabling condition and how it affects his/her ability to function.", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "Do I need to schedule an appointment for my SSI application?", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "Yes, you do. Please contact us by phone or in person to schedule an appointment to complete the SSI application. We will help you in person or by phone.", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "Is there a way to do the whole application online?", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "At this time, only the Child Disability Report can be completed online.", "session_id": "doc2dial_649"}
{"topic_shift": true, "utterance": "Ah, darn it. And what if I need additional help?", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "Then you can call us toll-free at 1-800-772-1213.", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "Alright, and what should I do with my application after I've contact social security?", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "You should fill out the online Child Disability Report. At the end of the report, we will ask you to sign a form that gives the child's doctor permission to give us information about his/her disability.", "session_id": "doc2dial_649"}
{"topic_shift": false, "utterance": "I need information about getting a CDL.", "session_id": "doc2dial_2229"}
{"topic_shift": true, "utterance": "I can help you with that. Does your question involve what happens after passing the road test?", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2229"}
{"topic_shift": true, "utterance": "Do you know what the fee is for getting a CDL?", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "Yes, I'm aware of the costs.", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "Great. The cost of the CDL depends on the expiration date and the class of your current driver license, and the date you receive a CDL.", "session_id": "doc2dial_2229"}
{"topic_shift": true, "utterance": "Can I use a CDL that was issued in another state?", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "Will you be needing a New York State issued CDL?", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "I'm not sure.", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "Does your out of state CDL have the HAZMAT endorsement?", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "Yes, it does.", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "Okay. You'll need to pass the hazardous materials knowledge test, if you apply for your New York State CDL. You will also need to provide fingerprints for federal and NY State background checks for criminal violations.", "session_id": "doc2dial_2229"}
{"topic_shift": false, "utterance": "can you give me details of How to apply for the GI Bill and related benefits", "session_id": "doc2dial_891"}
{"topic_shift": false, "utterance": "Find out how to apply for the GI Bill and other VA education benefits as a Veteran , service member , or qualified family member", "session_id": "doc2dial_891"}
{"topic_shift": true, "utterance": "How do I prepare before starting my application?", "session_id": "doc2dial_891"}
{"topic_shift": false, "utterance": "Find out if you re eligible for VA education benefitss Gather the documents and information listed below that you ll need to apply for education benefits . See what benefits you ll get at the school you want to attend .", "session_id": "doc2dial_891"}
{"topic_shift": true, "utterance": "what else can i apply", "session_id": "doc2dial_891"}
{"topic_shift": true, "utterance": "can mail", "session_id": "doc2dial_891"}
{"topic_shift": false, "utterance": "If that is my case, what can I do?", "session_id": "doc2dial_891"}
{"topic_shift": true, "utterance": "in person then?", "session_id": "doc2dial_891"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_891"}
{"topic_shift": false, "utterance": "Go to a VA regional benefit office and have a VA employee help you . Find a VA regional benefit office near you", "session_id": "doc2dial_891"}
{"topic_shift": true, "utterance": "and if I need the help of a trained professional", "session_id": "doc2dial_891"}
{"topic_shift": false, "utterance": "You can work with a trained professional called an accredited representative to get help applying for education benefits . Get help filing your claim", "session_id": "doc2dial_891"}
{"topic_shift": true, "utterance": "and how would it be by mail?", "session_id": "doc2dial_891"}
{"topic_shift": false, "utterance": "Fill it out and mail it to the VA regional claims processing office that s in the same location as your school . See a list of regional claims processing offices", "session_id": "doc2dial_891"}
{"topic_shift": false, "utterance": "Hi. Yes. I am trying to learn about your home loan program.", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "I can help. We can discuss either how to see if you are eligible or how to apply.", "session_id": "doc2dial_1720"}
{"topic_shift": true, "utterance": "If I have a Certificate of Eligibility from before, can I still use it?", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "Do you still own that home?", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "No, we sold it.", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "Did you repay your previous loan?", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "Yes, it is paid off.", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "Okay, you may be able to restore the COE.", "session_id": "doc2dial_1720"}
{"topic_shift": true, "utterance": "How do I get a VA supported loan for my mortgage?", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "We will need to see if you meet the minimum active duty requirement.", "session_id": "doc2dial_1720"}
{"topic_shift": true, "utterance": "How else can I get a COE?", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "If you served during World War II, you may be eligible.", "session_id": "doc2dial_1720"}
{"topic_shift": false, "utterance": "hi i need help about welcome kit VA", "session_id": "doc2dial_1046"}
{"topic_shift": false, "utterance": "Whether you're just leaving service or you've been a civilian for years, the VA Welcome Kit can help guide you to the benefits and services you've earned. Depending on where you are in life", "session_id": "doc2dial_1046"}
{"topic_shift": true, "utterance": "and if I am a caregiver, is there any benefit?", "session_id": "doc2dial_1046"}
{"topic_shift": false, "utterance": "For Family Members Start with PDF Caregiver Benefits Apply for PDF Survivor Benefits", "session_id": "doc2dial_1046"}
{"topic_shift": true, "utterance": "and how can the VA welcome kit help me?", "session_id": "doc2dial_1046"}
{"topic_shift": false, "utterance": "The VA Welcome Kit can help guide you to the benefits and services you have earned.", "session_id": "doc2dial_1046"}
{"topic_shift": true, "utterance": "How can I download your VA benefits and services guides?", "session_id": "doc2dial_1046"}
{"topic_shift": true, "utterance": "are you a veteran?", "session_id": "doc2dial_1046"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1046"}
{"topic_shift": false, "utterance": "Sure, Apply for VA Health Care PDF Start Mental Health Services PDF Request a Disability Rating PDF Apply for Education Benefits PDF", "session_id": "doc2dial_1046"}
{"topic_shift": true, "utterance": "can you tell me what are the benefits?", "session_id": "doc2dial_1046"}
{"topic_shift": false, "utterance": "Disability File a disability compensation claim for conditions related to your military service and manage your benefits over time.", "session_id": "doc2dial_1046"}
{"topic_shift": false, "utterance": "I need to get an extension so I don't get into problems when I'm away", "session_id": "doc2dial_3889"}
{"topic_shift": true, "utterance": "Will you be out of state when your inspection expires?", "session_id": "doc2dial_3889"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3889"}
{"topic_shift": false, "utterance": "You can apply for an extension. You should also find out if an expired out-of-state inspection is a violation of law in the state you will be in.", "session_id": "doc2dial_3889"}
{"topic_shift": true, "utterance": "what day of the month will my inspection expire?", "session_id": "doc2dial_3889"}
{"topic_shift": false, "utterance": "The inspection will expire the last day of the month punched on the inspection sticker", "session_id": "doc2dial_3889"}
{"topic_shift": true, "utterance": "do you have a list of what will be checked during the inspection?", "session_id": "doc2dial_3889"}
{"topic_shift": false, "utterance": "You can look at the DMV brochure, New York State Vehicle Safety/Emissions Inspection Program for Cars and Light Trucks, it  lists the equipment items checked during a safety inspection.", "session_id": "doc2dial_3889"}
{"topic_shift": true, "utterance": "can you also tell me what to do when an inspection sticker comes off?", "session_id": "doc2dial_3889"}
{"topic_shift": false, "utterance": "You can reattach it to the windshield with clear tape or a small amount of clear adhesive.", "session_id": "doc2dial_3889"}
{"topic_shift": false, "utterance": "what if the sticker is all messed up?", "session_id": "doc2dial_3889"}
{"topic_shift": false, "utterance": "You could have your vehicle reinspected or you can order a replacement sticker.", "session_id": "doc2dial_3889"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about Social Security Credits", "session_id": "doc2dial_3651"}
{"topic_shift": false, "utterance": "Of course You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_3651"}
{"topic_shift": true, "utterance": "can you please tell me the number of credits needed for retirement benefits", "session_id": "doc2dial_3651"}
{"topic_shift": false, "utterance": "were you born after 1928?", "session_id": "doc2dial_3651"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3651"}
{"topic_shift": true, "utterance": "What happens when it comes to legal blindness?", "session_id": "doc2dial_3651"}
{"topic_shift": false, "utterance": "in that case there is no recent proof of work requirement.", "session_id": "doc2dial_3651"}
{"topic_shift": true, "utterance": "Can you tell me the amount of credits needed for survivor benefits?", "session_id": "doc2dial_3651"}
{"topic_shift": false, "utterance": "The number of credits needed for family members to be eligible for survivor benefits depends on their age when they die. The younger you are, the less credits needed.", "session_id": "doc2dial_3651"}
{"topic_shift": false, "utterance": "Are you already receiving retirement or disability benefits at the time of your death?", "session_id": "doc2dial_3651"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3651"}
{"topic_shift": false, "utterance": "what can you tell me about Social Security Direct Deposit", "session_id": "doc2dial_3645"}
{"topic_shift": true, "utterance": "Already receiving benefits?", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "you already receive Social Security or SSI benefits and you have a bank account?", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "if i can use the card to make purchases , pay bills or get cash at thousands of locations?", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "It s quick and easy to sign up for the card . Call the toll - free Direct Express hotline at 1 - 800 - 333 - 1795 . Also, Social Security can help you sign up", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "If i already receive Social Security or SSI benefits and I have a bank account ,  I can sign up for Direct Deposit?", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "calling Social Security toll - free at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "If i do n't have an account", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "you must open an account before you can sign up for Direct Deposit . You should shop around in your area to find an account that has the features you want at a price you can afford .", "session_id": "doc2dial_3645"}
{"topic_shift": false, "utterance": "Hello and good morning to you. I recently got the veteran status and was given a veteran welcome kit. Could you point me out what can i do with that?", "session_id": "doc2dial_1052"}
{"topic_shift": false, "utterance": "Sure, no problem. Congrats on your new status. Your VA welcome kit can be useful in order to guide you to the benefits and services you've earned. In that way, you can ge many advantages from your VA status.", "session_id": "doc2dial_1052"}
{"topic_shift": true, "utterance": "Wow, that's pretty interesting. But, how can i know what kind of benefits and services are available? Are there any guides to get?", "session_id": "doc2dial_1052"}
{"topic_shift": true, "utterance": "Do you want some guide for veterans?", "session_id": "doc2dial_1052"}
{"topic_shift": false, "utterance": "No, not for that. I already know some things.", "session_id": "doc2dial_1052"}
{"topic_shift": true, "utterance": "Are interested in guides for your possible family members, then?", "session_id": "doc2dial_1052"}
{"topic_shift": false, "utterance": "No, neither that. I'll look for something related later.", "session_id": "doc2dial_1052"}
{"topic_shift": true, "utterance": "Then, you would like to know more about your benefits via online?", "session_id": "doc2dial_1052"}
{"topic_shift": false, "utterance": "No, i don't need that right now. i checked something days ago.", "session_id": "doc2dial_1052"}
{"topic_shift": true, "utterance": "Hey, sorry if this sounds trivia but, When i print my welcome kit guide, may i do that in black and white? or that's only allowed in color?", "session_id": "doc2dial_1052"}
{"topic_shift": false, "utterance": "It isn't trivial at all. You can print your guide in black and white without any problem and share it.", "session_id": "doc2dial_1052"}
{"topic_shift": false, "utterance": "Oh, i see, so is totally my choice then. If i want it in color then, no problem, isn't?", "session_id": "doc2dial_1052"}
{"topic_shift": false, "utterance": "That's correct, you make your choice. If color works even better to you, then go for it.", "session_id": "doc2dial_1052"}
{"topic_shift": false, "utterance": "I'm looking for more information on disability because of mustard gas contact", "session_id": "doc2dial_1734"}
{"topic_shift": true, "utterance": "We can help you. You can email us if you need help filing a disability claim. Do you need our email address?", "session_id": "doc2dial_1734"}
{"topic_shift": false, "utterance": "not yet, maybe when I start filling out papers", "session_id": "doc2dial_1734"}
{"topic_shift": true, "utterance": "I have a quick question before I ask what I came here to ask,  do you have numbers on how many veterans volunteered for chemical and biological testing?", "session_id": "doc2dial_1734"}
{"topic_shift": false, "utterance": "As many as 60,000 Veterans volunteered for medical research for the U.S. Biological and Chemical Programs.", "session_id": "doc2dial_1734"}
{"topic_shift": false, "utterance": "ok, so what does one of those Army vets need in order to get benefits?", "session_id": "doc2dial_1734"}
{"topic_shift": false, "utterance": "Let me ask you some questions to see if you may be eligible for medical care. Did you volunteer for research involving chemical and biological testing between 1942 and 1975 ?", "session_id": "doc2dial_1734"}
{"topic_shift": false, "utterance": "no , not me", "session_id": "doc2dial_1734"}
{"topic_shift": false, "utterance": "You did not meet the requirements to get medical care through the U.S. Army", "session_id": "doc2dial_1734"}
{"topic_shift": true, "utterance": "ok, let me just ask one final thing. did any of this happen in a place in Italy?", "session_id": "doc2dial_1734"}
{"topic_shift": false, "utterance": "Bari, Italy is one of the listed places", "session_id": "doc2dial_1734"}
{"topic_shift": false, "utterance": "Can I get federal student aid to help pay for international schools also?", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "Yes, whether you want to study internationally for one semester or get your degree outside the US you may be still eligible for federal student aid.", "session_id": "doc2dial_3123"}
{"topic_shift": true, "utterance": "Would I need to worry about having an VISA?", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "Yes, you may need a VISA and also medical insurance.", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "Is it smart to start to do research on schools abroad early?", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "Yes, you should start early when you want to study abroad because you got more to do.", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "How can I research international schools and their requirements?", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "First off it is wise not to panic and you are on your own; but if you are very organized and determined you will be just fine.", "session_id": "doc2dial_3123"}
{"topic_shift": true, "utterance": "I want to study abroad for a year is federal student aid available?", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "Yes, it could be available for studying abroad if you meet the aid eligibility.", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "Do you know about the FAFSA form?", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "No, I don't think I have ever filled out the FAFSA form.", "session_id": "doc2dial_3123"}
{"topic_shift": false, "utterance": "How would I request someone's military records?", "session_id": "doc2dial_885"}
{"topic_shift": true, "utterance": "Are you planning a funeral for a Veteran in a VA naitional cemetery?", "session_id": "doc2dial_885"}
{"topic_shift": false, "utterance": "Yes, that is correct I am planning a funeral for a Veteran.", "session_id": "doc2dial_885"}
{"topic_shift": false, "utterance": "You would need to call the National Cemetery Scheduling office at 800-535-1117 and we could help get DD214 or other discharge documents.", "session_id": "doc2dial_885"}
{"topic_shift": true, "utterance": "What happens if they were discharged well over 62 years ago?", "session_id": "doc2dial_885"}
{"topic_shift": false, "utterance": "You can order their military records because the National Archives opens all records to the public after 62 of discharge.", "session_id": "doc2dial_885"}
{"topic_shift": false, "utterance": "What happens if the Veteran was discharged less than 62 years ago?", "session_id": "doc2dial_885"}
{"topic_shift": false, "utterance": "It is a possibility that you could request limited information from their Military Personnel File.", "session_id": "doc2dial_885"}
{"topic_shift": true, "utterance": "What happens when I actually request military records?", "session_id": "doc2dial_885"}
{"topic_shift": false, "utterance": "An email will be sent that lets you know we are processing your request.  Then you will get a 2nd email when it is complete for you to download and view.", "session_id": "doc2dial_885"}
{"topic_shift": true, "utterance": "As next of kin of a Veteran, what happens when they pass away?", "session_id": "doc2dial_885"}
{"topic_shift": false, "utterance": "You will be able to either mail or fax a request pertaining to Military Records Standard Form to the National Personnel Records Center.", "session_id": "doc2dial_885"}
{"topic_shift": false, "utterance": "I came here to figure out if I need to report possible changes to my situation to you. Can you assist me with that, please?", "session_id": "doc2dial_675"}
{"topic_shift": true, "utterance": "Of course. Was there a major change in your life?", "session_id": "doc2dial_675"}
{"topic_shift": false, "utterance": "Yes, you could say so.", "session_id": "doc2dial_675"}
{"topic_shift": false, "utterance": "In that case letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.", "session_id": "doc2dial_675"}
{"topic_shift": true, "utterance": "I'll remember that. So what if I need help with managing my benefits? Where can I find help?", "session_id": "doc2dial_675"}
{"topic_shift": false, "utterance": "Just visit our contact us page for other ways to get support.", "session_id": "doc2dial_675"}
{"topic_shift": true, "utterance": "Got that. Well, do you by any chance know how I can protect my personal information when doing all these things?", "session_id": "doc2dial_675"}
{"topic_shift": false, "utterance": "You should visit \"If You Want Extra Security\" to learn about extra verification steps we can add to your account.", "session_id": "doc2dial_675"}
{"topic_shift": true, "utterance": "On the website? Alright. So, how can I stay up to date with the latest social security information?", "session_id": "doc2dial_675"}
{"topic_shift": false, "utterance": "Create your personal my Social Security account to receive important notices online through the Message Center. The Message Center is a secure, convenient portal where you can receive sensitive communications we don t send through email or text.", "session_id": "doc2dial_675"}
{"topic_shift": true, "utterance": "Do you have any further advice on how to keep my personal information safe?", "session_id": "doc2dial_675"}
{"topic_shift": false, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "session_id": "doc2dial_675"}
{"topic_shift": false, "utterance": "Give me some info about how to renew a CDL", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "You have to know that your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1 , 2020", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "Do you plan to travel and do not have a passport?", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "Ok. We recommend you upgrade to an Enhanced or REAL ID when you renew. Please, find out more info about Enhanced, REAL ID and Standard documents.", "session_id": "doc2dial_2215"}
{"topic_shift": true, "utterance": "What if I  indicate the driving types NI Non-excepted Interstate or NA Non-excepted Intrastate on my renewal?", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "Then, you have to provide a legible copy of your current USDOT Medical Examiner's Certificate to DMV if it is not already on file. Please, see Federal Requirements for Commercial Driver License (CDL) Applicants MV-44.5 to help you determine your driving type", "session_id": "doc2dial_2215"}
{"topic_shift": true, "utterance": "And what if I have an endorsement of H or X?", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "You have to pass the hazardous materials knowledge test at a DMV office within 2 years before your renewal and pay a fee of $5 for the test. Residents of the following counties must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee : Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island; Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk and Westchester. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect.", "session_id": "doc2dial_2215"}
{"topic_shift": true, "utterance": "Where can I renew?", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "At the DMV office. You must come to a DMV office to renew a commercial driver license (CDL) or commercial license permit (CLP). And you must to complete a guide to make sure you have the proofs of identification you need before coming", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "And what when I have the proofs?", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "You will receive a temporary license to use until your new license arrives by mail within 10 business days", "session_id": "doc2dial_2215"}
{"topic_shift": false, "utterance": "What do I need to bring to the DMV office to change name on title after lease buyout?", "session_id": "doc2dial_2573"}
{"topic_shift": true, "utterance": "You would need to bring a completed Vehicle Registration application.", "session_id": "doc2dial_2573"}
{"topic_shift": false, "utterance": "Do you have other kinds of proof?", "session_id": "doc2dial_2573"}
{"topic_shift": false, "utterance": "No, I do not need to bring other proof I have the completed Vehicle Registration.", "session_id": "doc2dial_2573"}
{"topic_shift": true, "utterance": "What proof of payment do I need to show for the sales tax paid?", "session_id": "doc2dial_2573"}
{"topic_shift": false, "utterance": "You would need an FS-6 T receipt issued by the DMV, or obtain a Claim for Sales Tax Exemption from the leasing company and a bill of sale; or a Dealer Retail Certificate of sale MV-50 completed by the dealer located in New York state.", "session_id": "doc2dial_2573"}
{"topic_shift": true, "utterance": "What needs to be on the title?", "session_id": "doc2dial_2573"}
{"topic_shift": false, "utterance": "It would have to have the buyer and seller information and odometer and damage disclosure statements for all vehicles that are 10 years old or newer.", "session_id": "doc2dial_2573"}
{"topic_shift": true, "utterance": "Can dealers find information about filing or removing a lien?", "session_id": "doc2dial_2573"}
{"topic_shift": false, "utterance": "You would need to see Remove or add a lienholder from a title.", "session_id": "doc2dial_2573"}
{"topic_shift": true, "utterance": "Is there particular information I need to show proof of ownership?", "session_id": "doc2dial_2573"}
{"topic_shift": false, "utterance": "You would need the New York State title and the title must have completed buyer and seller information from the leasing company and the buyer must provide their signatures, dates of transfer, and addresses.", "session_id": "doc2dial_2573"}
{"topic_shift": false, "utterance": "I've lost my Social Security Card can you help me?", "session_id": "doc2dial_113"}
{"topic_shift": true, "utterance": "Yes I can, you will need to confirm your citizenship.", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "Have you already established your U.S. citizenship in our records.", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "No I don't think so.", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "Are other documents good?", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "Other documents like a Employee identification card may be acceptable.", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "What type of information needs to be on it?", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "The card must not be expired and it has to show your name, date of birth or age and preferably a recent photograph.", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "What do I need to show to prove that I am who I say I am?", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "We accept a U.S. driver 's license, aState - issued non - driver identification card or a U.S. passport.", "session_id": "doc2dial_113"}
{"topic_shift": true, "utterance": "Can I show my passport?", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "You must present a current original document or copies certified by the agency that issued them. No photocopies or notarized copies will be accepted.", "session_id": "doc2dial_113"}
{"topic_shift": true, "utterance": "I have an up to date passport, will that do?", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "An acceptable document must not be expired and show your name , date of birth and preferably have a recent photograph.", "session_id": "doc2dial_113"}
{"topic_shift": false, "utterance": "I have heard that borrowers may be able to avail of forgiveness of their federal student loans if the school was found to have misled the borrower or engaged in misconduct. Is this true?", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "Yes, this does exist and is known as borrower defense to repayment, or borrower defense for short. Ther are sections on the website that go into this aspect further", "session_id": "doc2dial_4102"}
{"topic_shift": true, "utterance": "How do I access notifications regarding the Sweet v. DeVos Lawsuit, are they available to the public?", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "Notifications regarding the Sweet v. DeVos Lawsuit will be emailed by the US Government in June/July 2020. These notifications will be emailed to borrower defense applicants who are deemed to be potential members of the group of borrowers that this lawsuit applies to. The notifications will inform this group of borrowers that there is a proposed settlement of the lawsuit", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "Are there questions that you have about these notifications that are not answered on the website?", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "No, I have gone into this fully yet, but may do so in the near future", "session_id": "doc2dial_4102"}
{"topic_shift": true, "utterance": "What is included under the term borrower defense discharge when related to the term Direct Loan?", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "We define the term Direct Loan in 34 CFR 685.206 to include Direct Consolidation loans", "session_id": "doc2dial_4102"}
{"topic_shift": true, "utterance": "What is the logic behind the notifications regarding the Sweet v. DeVos Lawsuit?", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "It is to inform any borrower defense applicant to whom the lawsuit applies that there is a proposed settlement of the lawsuit due", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "Are you concerned about any notifications that you may receive in relation to the Sweet v. DeVos Lawsuit in terms of legitimacy?", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "No, I don't think I will be included in the notifications", "session_id": "doc2dial_4102"}
{"topic_shift": false, "utterance": "Hello, how should I send the request?", "session_id": "doc2dial_2567"}
{"topic_shift": true, "utterance": "You must send    Original installation request pdf VS-1     that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt", "session_id": "doc2dial_2567"}
{"topic_shift": true, "utterance": "and have a zoning test?", "session_id": "doc2dial_2567"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2567"}
{"topic_shift": false, "utterance": "Are you sure you have the zoning test?", "session_id": "doc2dial_2567"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2567"}
{"topic_shift": true, "utterance": "and can i send by mail?", "session_id": "doc2dial_2567"}
{"topic_shift": false, "utterance": "You must send a printed copy of your request, the associated documents and the fee to this address", "session_id": "doc2dial_2567"}
{"topic_shift": false, "utterance": "Do you want more information?", "session_id": "doc2dial_2567"}
{"topic_shift": false, "utterance": "For more information, contact Application Processing at 1 - 518 - 474 - 0919.", "session_id": "doc2dial_2567"}
{"topic_shift": true, "utterance": "What do I need to do to become a New York State DMV Registered Repair Shop?", "session_id": "doc2dial_2567"}
{"topic_shift": false, "utterance": "consult the DMV Commissioner s Motor Vehicle Repair & Body Shop Regulations pdf CR-82s    download and read the Repair & Body Shop business requirements pdf VS-145", "session_id": "doc2dial_2567"}
{"topic_shift": false, "utterance": "What documents I need to get a social security card", "session_id": "doc2dial_107"}
{"topic_shift": true, "utterance": "You must prove your immigrations status with an original document", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "How do I prove my status?", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "You must show current immigration documents  such as Form l-551 lawful permanent resident card or employment authorization document, work permit", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "How do I prove immigration status", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "You must show current immigration documents such as Form l-551 lawful permanent resident card or employment authorization document, work permit", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "Are you a F-1 or M-1 student?", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "How do I prove F-1 or M-1 student eligiblility", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "your must show us your 1-20 certificate of eligiblity for nonimmigrant studen status", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "Can I get services without a social security number", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "you can get many benifits and services without a social security nuber such as to conduct business with a bank, register for school , private health insurance , educational test, apply for school lunch programs of apply for subsidized housing", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "Where would a bring my documents?", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "You must bring us a letter from the government agency on letterhead stationary", "session_id": "doc2dial_107"}
{"topic_shift": false, "utterance": "I have a question that you might be able to help me with, can I apply for financial student aid if I am a non-US citizen?", "session_id": "doc2dial_4116"}
{"topic_shift": true, "utterance": "I will share a link with you from the website that will cover off all eventualities in this regard", "session_id": "doc2dial_4116"}
{"topic_shift": false, "utterance": "If you are a non-US citizen, do you have a green card?", "session_id": "doc2dial_4116"}
{"topic_shift": false, "utterance": "Yes, I do", "session_id": "doc2dial_4116"}
{"topic_shift": false, "utterance": "With a green card, you are considered an eligible noncitizen and will qualify for financial aid if you meet the eligibility requirements", "session_id": "doc2dial_4116"}
{"topic_shift": true, "utterance": "Are there wat=ys to remain eligible for financial aid?", "session_id": "doc2dial_4116"}
{"topic_shift": false, "utterance": "I will direct you to the section of the website entitled \"Learn How to Stay Eligible\"", "session_id": "doc2dial_4116"}
{"topic_shift": true, "utterance": "Are there special financial packages for those who were, or are in, foster care?", "session_id": "doc2dial_4116"}
{"topic_shift": false, "utterance": "There is not a unique financial package for these students but if they meet the eligibility requirements, then they will qualify for financial aid", "session_id": "doc2dial_4116"}
{"topic_shift": true, "utterance": "Is there an income level cut-off point from which you cannot qualify for financial aid?", "session_id": "doc2dial_4116"}
{"topic_shift": false, "utterance": "There is no income cut-off point with federal student aid. A lot of factors are taken into account, like the size of your family are taken into account", "session_id": "doc2dial_4116"}
{"topic_shift": true, "utterance": "Who qualifies for financial aid?", "session_id": "doc2dial_4116"}
{"topic_shift": false, "utterance": "Most US citizens or eligible noncitizens are eligible for financial aid. Our best advice is to stay up to date with all the criteria and eligibility requirements", "session_id": "doc2dial_4116"}
{"topic_shift": false, "utterance": "I'm a vet and wanted to know what you have for someone like me", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "At VA, we offer many services and programs for Veterans with specific needs like women Veterans, Veterans with mental health problems, and elderly or disabled Veterans. We cover the cost of many of these services under the VA health care program.", "session_id": "doc2dial_3679"}
{"topic_shift": true, "utterance": "but do you have anything for someone that served during a certain war or area like them boys that had problems with agent orange?", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "Yes, certain health concerns may be more likely to affect Veterans who served in a specific time and place. We can help you find out which health concerns you should be aware of depending on when and where you served.", "session_id": "doc2dial_3679"}
{"topic_shift": true, "utterance": "what about gay vets, do you have something to make them feel like they are taken care of?", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "Yes, we are committed to serving the health needs of Veterans with LGBT and related identities and providing care in a sensitive, safe environment at all VA health facilities. We have fact sheets you can download for more information.", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "Would you like more information on this ?", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "We have PDF fact sheets you can download. we have more information on Transgender male health care, Transgender female health care, Male Veterans: Gay and bisexual health care, and Female Veterans: Lesbian and bisexual health care", "session_id": "doc2dial_3679"}
{"topic_shift": true, "utterance": "can I get more help so someone can explain things to me?", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "Yes, if you want to know more about your VA health care benefits, your health care team, and where you will go for care, we can help.", "session_id": "doc2dial_3679"}
{"topic_shift": true, "utterance": "can I do some of these things online or do I have to visit my local VA office?", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "Yes. If you are signed up for the VA health care program, you can manage your VA health and benefits online through VA.gov", "session_id": "doc2dial_3679"}
{"topic_shift": false, "utterance": "I'd like to know how this Social Security Credits thing work.", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "Certainly. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_661"}
{"topic_shift": true, "utterance": "Could you be more specific about how they are earned?", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "Do you work and pay Social Security taxes?", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "Yes I do.", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "When you work and pay Social Security taxes, you earn up to a maximum of four credits per year.", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "How much do you have to earn for 1 credit?", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "The amount of earnings it takes to earn a credit may change each year. In 2020 you must earn $5,640 to get the maximum four credits for the year.", "session_id": "doc2dial_661"}
{"topic_shift": true, "utterance": "I'm old, how many do you need for retirement benefits?", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "If you were born after 1928, you need 40 credits to qualify for retirement.", "session_id": "doc2dial_661"}
{"topic_shift": true, "utterance": "What if I need to leave Survivors Benefits to my family, how many do I need then?", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "It depends on your age when you die. The younger you are, the fewer credits needed. Nobody needs more than 40 credits.", "session_id": "doc2dial_661"}
{"topic_shift": false, "utterance": "Hello I need information about What should I do with my plates if I move from New York?", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "Do you want to register your vehicle in another state?", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "If you want to register your vehicle in another state, you must deliver your vehicle registration and license plates to the New York DMV", "session_id": "doc2dial_2201"}
{"topic_shift": true, "utterance": "Can I get insurance out of state and keep my vehicle registered in New York?", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "Have you replaced your New York State insurance coverage with out-of-state insurance?", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2201"}
{"topic_shift": true, "utterance": "I registered my vehicle out of state, and then received a letter from the DMV about an insurance lapse in the vehicle. What I can do?", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "Send us a copy of your out-of-state record in your name along with a copy of your out-of-state insurance if available", "session_id": "doc2dial_2201"}
{"topic_shift": true, "utterance": "What happens if my valid insurance coverage expires?", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "We will take action against your New York State registration and driver's license, even if you move from New York. This can affect your ability to have a driver's license in your new state.", "session_id": "doc2dial_2201"}
{"topic_shift": false, "utterance": "I'm inquiring about VA disability benefits for those who have been exposed to Agent Orange.", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "Did you fly or work with a C-123 aircraft?", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "No, I didn't, but my Father has.", "session_id": "doc2dial_1708"}
{"topic_shift": true, "utterance": "How would my Father qualify for VA disability benefits?", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "Has he been diagnosed with an illness believed to have been caused by Agent Orange exposure?", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "Yes, he was diagnosed with a presumptive disease earlier this year.", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "Was he assigned to flight, ground, or medical crew duties?", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "Yes, he was a pilot.", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "In this case, he may qualify for disability benefits due to Agent Orange exposure.", "session_id": "doc2dial_1708"}
{"topic_shift": true, "utterance": "Does my Father need to prove that his illness started during the time he served in the military?", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "No, this is not necessary, because he was diagnosed with a presumptive disease resulting from exposure to herbicides.", "session_id": "doc2dial_1708"}
{"topic_shift": false, "utterance": "sdgfgf", "session_id": "doc2dial_1287"}
{"topic_shift": true, "utterance": "No problem. First let me ask you. You don't have any kind of VA health benefits?", "session_id": "doc2dial_1287"}
{"topic_shift": false, "utterance": "that's right. I don't have any benefit.", "session_id": "doc2dial_1287"}
{"topic_shift": false, "utterance": "Alright, no problem. If you don't have any benefit, as a veteran you may apply for them.", "session_id": "doc2dial_1287"}
{"topic_shift": true, "utterance": "Which kind of benefits do you offer for women veteran?", "session_id": "doc2dial_1287"}
{"topic_shift": false, "utterance": "we offer a very complete health care options, as screening and management of chrinic long-lasting conditions, like heart disease and diabetes, STDs and maternity care and other reproductive health services.", "session_id": "doc2dial_1287"}
{"topic_shift": false, "utterance": "It also includes fertility services?", "session_id": "doc2dial_1287"}
{"topic_shift": false, "utterance": "Through legislation announced january 19, 2017, we have services for veterans and spouses who have problems to have a baby without the help of fertility treatment.", "session_id": "doc2dial_1287"}
{"topic_shift": true, "utterance": "I have combat experience. That could be a problem?", "session_id": "doc2dial_1287"}
{"topic_shift": false, "utterance": "Not at all, in that case, you also will count with free private counseling, alcohol and drugs assessment, along with other support at one of our 300 community Vet centers.", "session_id": "doc2dial_1287"}
{"topic_shift": true, "utterance": "It has general services?", "session_id": "doc2dial_1287"}
{"topic_shift": false, "utterance": "Yes, there are general medical services, like disease prevention and nutrition counseling, and even female-specific services.", "session_id": "doc2dial_1287"}
{"topic_shift": false, "utterance": "Can you help me out with the benefits planner for retirement?", "session_id": "doc2dial_3490"}
{"topic_shift": true, "utterance": "Do you need to learn about the government pension offset or GPO?", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "No, that is not what I need to know.", "session_id": "doc2dial_3490"}
{"topic_shift": true, "utterance": "Do you need info to calculate your benefits if they are affected by the GPO?", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "No, I do not need info to calculate benefits affected by GPO.", "session_id": "doc2dial_3490"}
{"topic_shift": true, "utterance": "Would you need to know if you will be eligible for spouses benefits and have access to your spouse's estimate?", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "Yes, I need to know if I would be eligible for spouses benefits and have access to estimate.", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "Do you know how to find the estimate amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "No, I do not know how to find the estimated amount.", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "Do you know you would have to divide the amount in half and round down to the nearest dollar?", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "Yes, I know what I need to do math wise .", "session_id": "doc2dial_3490"}
{"topic_shift": true, "utterance": "Then your estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO would be what you need to know.", "session_id": "doc2dial_3490"}
{"topic_shift": true, "utterance": "Is there something I could read about requirements for an exemption?", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "Yes, you should read the \"When won't my Social Security benefits be reduced?\" section of our \"Government Pension Offset\" factsheet.", "session_id": "doc2dial_3490"}
{"topic_shift": false, "utterance": "I'd like information about how my student aid is figured out?", "session_id": "doc2dial_2956"}
{"topic_shift": false, "utterance": "Well, the colleges or career schools you list on your Free Application for Federal Student Aid FAFSA form will use several pieces of information to calculate your aid.", "session_id": "doc2dial_2956"}
{"topic_shift": true, "utterance": "I'm unclear on what non-need-based aid is, could you explain it?", "session_id": "doc2dial_2956"}
{"topic_shift": false, "utterance": "Non - need - based aid is financial aid that is not based on your EFC. Your school determines how much non-need-based aid you can get by using the following formula:Cost of Attendance COA Financial Aid Awarded So Far * = Eligibility for Non-need-based Aid.", "session_id": "doc2dial_2956"}
{"topic_shift": false, "utterance": "Would you like an example?", "session_id": "doc2dial_2956"}
{"topic_shift": false, "utterance": "No I think I get it.", "session_id": "doc2dial_2956"}
{"topic_shift": true, "utterance": "Are there any need-based Federal Aid programs?", "session_id": "doc2dial_2956"}
{"topic_shift": false, "utterance": "Yes there are:Federal Perkins LoanFederal Pell GrantFederal Supplemental Educational Opportunity Grant FSEOGDirect Subsidized LoanFederal Work-Study", "session_id": "doc2dial_2956"}
{"topic_shift": true, "utterance": "I'll be a full time student, how is my cost of attending school calculated?", "session_id": "doc2dial_2956"}
{"topic_shift": false, "utterance": "Your cost of attending or COA is the estimate of your tuition and fees; the cost of room and board or living expenses for students who do not contract with the school for room and board; the cost of books, supplies , transportation, loan fees, and miscellaneous expenses including a reasonable amount for the documented cost of a personal computer.", "session_id": "doc2dial_2956"}
{"topic_shift": true, "utterance": "Is it possible to get an interest free loan?", "session_id": "doc2dial_2956"}
{"topic_shift": false, "utterance": "Look up details on the Direct Subsidized Loan.", "session_id": "doc2dial_2956"}
{"topic_shift": false, "utterance": "Good morning. Please, can I get information regarding direct deposit?", "session_id": "doc2dial_488"}
{"topic_shift": true, "utterance": "Is that information you need, related to set up or change your direct deposit of benefit payment?", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "Yes, that's correct.", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "Good, Now then, Do you want to set up or change the direct deposit of your benefit payment?", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "No, none of that, no.", "session_id": "doc2dial_488"}
{"topic_shift": true, "utterance": "It's more about getting additional information about this service.", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "Ok, let me ask something. Did you\u00a0signed up for electronic payments before March 1, 2013", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "No,i didn't do that.", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "Did you\u00a0applied for benefits before March 1, 2013??", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "Yeah, I did that.", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "Ok. So, as you didn't signed up for electronics payments, i have to urge you to do so now.", "session_id": "doc2dial_488"}
{"topic_shift": false, "utterance": "hello, hope you are well. How do I get an original card for a foreign Born Us citizen?", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "Hello! I hope you are well too. I will be glad to help you with that. one moment please while I check...You must present original documents or copies certified by the agency that issued them .", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "DOes this apply to you or a member of you r family?", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "yes it does.", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "If you want to claim your child for tax purposes while the adoption is still pending  contact the Internal Revenue Service for Form W-7A , Application for Taxpayer Identification Number for Pending", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "Where can I get more information?", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "For more information, see Social Security Numbers For Children (Publication No.   [16] 05-10023)", "session_id": "doc2dial_3484"}
{"topic_shift": true, "utterance": "Will a us passport work?", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "We may accept the following as evidence of U.S. citizenship :    Certificate of Citizenship N-560/N-561 ;    Certificate of Naturalization N-550/N-570 ;      Machine Readable Immigrant Visa MRIV showing a category code of IR3 or IH3 ; [26] or   U.S. passport .", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "you must get present the birthcertificate within 10 days or get one", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "if not then what?", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "we will consider other documents such as your child 's passport or a document issued by the Department of Homeland Security DHS as evidence of your child 's age", "session_id": "doc2dial_3484"}
{"topic_shift": false, "utterance": "I need student aid help", "session_id": "doc2dial_2942"}
{"topic_shift": false, "utterance": "Are you preparing for college?", "session_id": "doc2dial_2942"}
{"topic_shift": false, "utterance": "not really, I'm prepared but still have a few questions", "session_id": "doc2dial_2942"}
{"topic_shift": false, "utterance": "can you help me with financial aid?", "session_id": "doc2dial_2942"}
{"topic_shift": false, "utterance": "Yes,we can help you see how financial aid works, learn about the types of aid, and find out if you\u2019re eligible. You can also estimate what aid you may be eligible for by using FAFSA4caster.", "session_id": "doc2dial_2942"}
{"topic_shift": true, "utterance": "what can you tell me about grants?", "session_id": "doc2dial_2942"}
{"topic_shift": false, "utterance": "Grants are financial aid that's typically based on need and doesn't typically have to be repaid", "session_id": "doc2dial_2942"}
{"topic_shift": true, "utterance": "can anyone get financial aid by asking for it?", "session_id": "doc2dial_2942"}
{"topic_shift": false, "utterance": "All applicants must meet basic eligibility requirements for federal student aid.", "session_id": "doc2dial_2942"}
{"topic_shift": true, "utterance": "do you have more information on how a military service situation could affect whether or not I get financial aid?", "session_id": "doc2dial_2942"}
{"topic_shift": false, "utterance": "Yes, I can give you a link so you can learn how you'll be affected if you or your family served in the military.", "session_id": "doc2dial_2942"}
{"topic_shift": false, "utterance": "I have new evidence to add for my claim and want to know what to do", "session_id": "doc2dial_1293"}
{"topic_shift": true, "utterance": "Would you like to file a Supplemental Claim?", "session_id": "doc2dial_1293"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1293"}
{"topic_shift": false, "utterance": "You need to fill out the Decision Review Request: Supplemental Claim, VA Form 20-0995. You can download the form as a PDF file", "session_id": "doc2dial_1293"}
{"topic_shift": true, "utterance": "and I add the evidence in there?", "session_id": "doc2dial_1293"}
{"topic_shift": false, "utterance": "The evidence must be new evidence that the VA didn't have before that is relevant to your case", "session_id": "doc2dial_1293"}
{"topic_shift": true, "utterance": "can I select any benefit type on the claim?", "session_id": "doc2dial_1293"}
{"topic_shift": false, "utterance": "The most common benefit type is compensation, but if you\u2019re unsure, check your VA decision. You can\u2019t select multiple benefit types.", "session_id": "doc2dial_1293"}
{"topic_shift": true, "utterance": "and what is the address to where I send it?", "session_id": "doc2dial_1293"}
{"topic_shift": false, "utterance": "Department of Veterans AffairsClaims Intake CenterPO Box 4444Janesville, WI 53547-4444", "session_id": "doc2dial_1293"}
{"topic_shift": true, "utterance": "what can I send as evidence with my claim?", "session_id": "doc2dial_1293"}
{"topic_shift": false, "utterance": "You can submit evidence you have gotten or ask VA to get evidence, like medical records. VA can\u2019t accept your Supplemental Claim without new and relevant evidence.", "session_id": "doc2dial_1293"}
{"topic_shift": false, "utterance": "What steps can I take to successfully repay my federal student loan and avoid default?", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "It is important to stay on top of your loan information, and making sure to contact your loan servicer if you are having trouble making payments can help you avoid default.", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "Do you want to know what happens if you don't make a payment on time or if you don't?", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "ok note that if this happens your loan is delinquent and late fees may be charged. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan manager immediately.", "session_id": "doc2dial_3453"}
{"topic_shift": true, "utterance": "What can I do to avoid non-compliance?", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "Take the time to fully understand your loan agreement and the types of loans you are receiving. It is also important that you do not borrow more than you need or more than you expect to be able to pay", "session_id": "doc2dial_3453"}
{"topic_shift": true, "utterance": "how can i track my loans online", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "Find information on all your federal student loans from the US Department of Education by logging in to \"My Federal Student Aid\".", "session_id": "doc2dial_3453"}
{"topic_shift": true, "utterance": "What is a point for which loans, scholarships or study and work funds must be repaid?", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "Please note that it is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note.", "session_id": "doc2dial_3453"}
{"topic_shift": true, "utterance": "what advice can you give me to avoid non-compliance", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "Emphasize that it is important that you do not borrow more than you need or more than you expect to be able to pay.", "session_id": "doc2dial_3453"}
{"topic_shift": false, "utterance": "I'm part of the teacher loan program and I wanted to know if I can receive loan forgiveness or not.", "session_id": "doc2dial_2995"}
{"topic_shift": true, "utterance": "Of course. You can potentially receive forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program, but not for the same period of teaching service.", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "Well, what if I complete five years of qualifying teaching and then I get forgiveness of my Direct Loans?", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "If you complete five consecutive years of qualifying teaching and receive forgiveness of your Direct Loans under the Teacher Loan Forgiveness Program, any payments you made on your Direct Loans during that five-year period can not be counted toward the required 120 monthly payments for the Public Service Loan Forgiveness Program.", "session_id": "doc2dial_2995"}
{"topic_shift": true, "utterance": "Alright, that makes sense. And what if I'm applying for forgiveness of loans from different loan servicers?", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "In that case you must submit a separate form to each of them.", "session_id": "doc2dial_2995"}
{"topic_shift": true, "utterance": "But I can receive forgiveness, right? I mean, if I'm under the teacher loan forgiveness program.", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "Yes, you can potentially receive forgiveness under both the Teacher Loan Forgiveness Program and the Public Service Loan Forgiveness Program, but not for the same period of teaching service.", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "What do I need to do to receive public service loan forgiveness then?", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "You would need to make 120 more qualifying monthly payments.", "session_id": "doc2dial_2995"}
{"topic_shift": true, "utterance": "That's a lot, but it's fair enough. Can you tell me more about the teacher loan forgiveness and the benefits of the AmeriCorps program, please?", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "Are you an AmeriCorps Program volunteer?", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "Then a period of teaching that qualifies you for a benefit through the AmeriCorps Program can not be counted toward the required five consecutive years of teaching for the Teacher Loan Forgiveness Program.", "session_id": "doc2dial_2995"}
{"topic_shift": false, "utterance": "I want to know more about copay fees", "session_id": "doc2dial_1244"}
{"topic_shift": true, "utterance": "Okay, I can link you to a page so you can view our current VA health care copay rates for different types of services.", "session_id": "doc2dial_1244"}
{"topic_shift": true, "utterance": "Would you like more information on VA benefits?", "session_id": "doc2dial_1244"}
{"topic_shift": false, "utterance": "yes, I want to learn about VA disability benefits", "session_id": "doc2dial_1244"}
{"topic_shift": false, "utterance": "We can help you learn how to file a claim for disability compensation and manage your disability benefits", "session_id": "doc2dial_1244"}
{"topic_shift": true, "utterance": "can you also help me get my medical records?", "session_id": "doc2dial_1244"}
{"topic_shift": false, "utterance": "Yes, we can help you set up your personal health record and download reports to share with your doctors", "session_id": "doc2dial_1244"}
{"topic_shift": true, "utterance": "do you have facebook or twitter where I might be able to contact you?", "session_id": "doc2dial_1244"}
{"topic_shift": false, "utterance": "We have accounts on Twitter, Facebook and YouTube", "session_id": "doc2dial_1244"}
{"topic_shift": true, "utterance": "do you have more info on the Mission Act?", "session_id": "doc2dial_1244"}
{"topic_shift": false, "utterance": "Yes you can learn how we are making it easier for you to get health care through the MISSION Act", "session_id": "doc2dial_1244"}
{"topic_shift": true, "utterance": "do you have an e-mail sign up so I don't miss anything?", "session_id": "doc2dial_1244"}
{"topic_shift": false, "utterance": "Yes, we have Veterans health email updates", "session_id": "doc2dial_1244"}
{"topic_shift": false, "utterance": "Hi. Will VA cover the cost of eyeglasses?", "session_id": "doc2dial_1522"}
{"topic_shift": true, "utterance": "We'll cover the cost of your eyeglasses if you meet at least one of the requirements", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "What are the requirements?", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "Are a former prisoner of war POW?", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "We'll cover the cost of your eyeglasses then", "session_id": "doc2dial_1522"}
{"topic_shift": true, "utterance": "If I have vision and hearing loss, will VA cover the cost of hearing aids too?", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "Find out how to get hearing aids through VA", "session_id": "doc2dial_1522"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "[41] contact the prosthetic representative at your nearest VA medical center or clinic .s   [42] Find a VA health facility near you", "session_id": "doc2dial_1522"}
{"topic_shift": true, "utterance": "Are my routine eye exams covered under my VA health care benefits?", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "we'll cover your routine eye exams and preventive vision testing like testing for glaucoma", "session_id": "doc2dial_1522"}
{"topic_shift": false, "utterance": "What happens if I have no contact with my parents for FSA?", "session_id": "doc2dial_3335"}
{"topic_shift": true, "utterance": "Do you have absolutely no contact with your parents and not know where they live?", "session_id": "doc2dial_3335"}
{"topic_shift": false, "utterance": "Yes, I do not know where they live and have no contact.", "session_id": "doc2dial_3335"}
{"topic_shift": false, "utterance": "You can fill out the FAFSA form and then quickly get in touch with the financial aid office at the school you will be attending and they will help you.", "session_id": "doc2dial_3335"}
{"topic_shift": true, "utterance": "What is the financial student aid programs based on?", "session_id": "doc2dial_3335"}
{"topic_shift": false, "utterance": "The FSA is based on the idea that it is mainly your and your family's responsibility to pay for your education.", "session_id": "doc2dial_3335"}
{"topic_shift": true, "utterance": "What if I left home because of an abusive relationship with my parents?", "session_id": "doc2dial_3335"}
{"topic_shift": false, "utterance": "You would still have to contact your school financial aid office and explain this to them immediately after you have filled out FAFSA form.", "session_id": "doc2dial_3335"}
{"topic_shift": true, "utterance": "Do you have the any way for me to see what questions determine my dependency status?", "session_id": "doc2dial_3335"}
{"topic_shift": false, "utterance": "Yes, the questions are in a graphic format and then for 2020-2021 specifically in a table of dependency status.", "session_id": "doc2dial_3335"}
{"topic_shift": true, "utterance": "What is the parent information used for?", "session_id": "doc2dial_3335"}
{"topic_shift": false, "utterance": "The parent info is used in figuring out eligibility for programs for Health Professionals Student loans from the U.S. Department of Health and Human Services.", "session_id": "doc2dial_3335"}
{"topic_shift": false, "utterance": "I am trying to fill out my FAFSA form and I was wondering if my parents need to fill out any of it but I am not sure. Can you help me?", "session_id": "doc2dial_3321"}
{"topic_shift": true, "utterance": "I can definitely assist you with this. Your parents do have a section that they need to fill out on the form.", "session_id": "doc2dial_3321"}
{"topic_shift": false, "utterance": "Ok, thanks. What will they need to fill out on it?", "session_id": "doc2dial_3321"}
{"topic_shift": true, "utterance": "Also, I need to know if I have to have both parents fill it out. My parents are divorced and I live with my dad and won't see my mom in person until the summer.", "session_id": "doc2dial_3321"}
{"topic_shift": false, "utterance": "They can be listed as divorced on the form. You should have your father fill out information on the form since you live with him the majority of the time.", "session_id": "doc2dial_3321"}
{"topic_shift": true, "utterance": "Oh, that could be a problem. I don't think my dad wants to put any of his information on the form. I tried to tell him it was for college but he worries about having his private information in the hands of a stranger and he won't fill out my form. What do I do?", "session_id": "doc2dial_3321"}
{"topic_shift": false, "utterance": "You can go to the myStudentAid app and there will be an option under a list of special circumstances to check if your parents refuses to provide the information needed.", "session_id": "doc2dial_3321"}
{"topic_shift": true, "utterance": "My friend is also filling out a form and wants to know what to do if their parents were never married, if that makes any difference.", "session_id": "doc2dial_3321"}
{"topic_shift": false, "utterance": "They would still be your friend's parents regardless of marital status, so your friend should still try to fill out the form with their help.", "session_id": "doc2dial_3321"}
{"topic_shift": true, "utterance": "You said there were special circumstances to not filling out the parent part. What are they?", "session_id": "doc2dial_3321"}
{"topic_shift": false, "utterance": "If your parents are incarcerated, you have left the house due to abuse, you don't know where your parents are and you cannot contact them even though you are not adopted, or if you are between 21 and 24 and not living with family but homeless or at risk of homelessness, those are the special circumstances.", "session_id": "doc2dial_3321"}
{"topic_shift": false, "utterance": "Wow, those sound rough, but none of those apply to me. Thank you for helping me, I think I can fill out my form now!", "session_id": "doc2dial_3321"}
{"topic_shift": false, "utterance": "Hey, can you tell me how I can see my medical records online?", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "Of course. Our online tools can help you view, organize, and share your VA medical records and personal health information. First you should find out if you're eligible and how to sign in to start using these tools.", "session_id": "doc2dial_1536"}
{"topic_shift": true, "utterance": "Do you know VA Blue Button?", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "Yes, I read about that.", "session_id": "doc2dial_1536"}
{"topic_shift": true, "utterance": "What requirements do I have to meet to qualify for VA Blue Button?", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "Well, yeah. I am currently enrolled in your health care.", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "Are you registered as a patient in a VA health facility?", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "In that case, you can use all the features of this tool.", "session_id": "doc2dial_1536"}
{"topic_shift": true, "utterance": "What if I choose to, let's say, not to share all that information with the world, but I change my mind later?", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "In that case you can opt back in to sharing your information at any time.", "session_id": "doc2dial_1536"}
{"topic_shift": false, "utterance": "Hello there. How are you doing? I am looking for information about what happens after I submitted my application.", "session_id": "doc2dial_1250"}
{"topic_shift": true, "utterance": "Of course. We can help you find out what happens after you apply for a pre-need eligibility determination.", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "Would you like to get more information?", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "No, thank you. That's enough.", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "Do you have a number I can call for questions?", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "Yes, you can call 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1250"}
{"topic_shift": true, "utterance": "The reason I'm asking is that I wanted to plan my burial. I feel like a burden and I would like to take care of everything before I have to go. Do you think I could be buried in a national cemetery for veterans?", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "Of course. You can apply to find out in advance if you can be buried in a VA national cemetery. This is called a pre-need determination of eligibility and it can help make the burial planning process easier for your family members in their time of need.", "session_id": "doc2dial_1250"}
{"topic_shift": true, "utterance": "Alright. And who is eligible for such a burial?", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "A Veteran who didn't receive a dishonorable discharge when you separated from the military, or the spouse or dependent child of a service member or Veteran, even if the service member or Veteran has already passed away.", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "But if I had fallen in battle, my wife wouldn't have had to apply for my burial?", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "Correct. If a service member dies on active duty, they're eligible for burial without a pre-need decision letter.", "session_id": "doc2dial_1250"}
{"topic_shift": true, "utterance": "Do you perhaps have number I could call? I find it a bit difficult to write all this.", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "Yes, you can call 877-222-8387. We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_1250"}
{"topic_shift": false, "utterance": "Could you help me understand how to repay my federal student loan without going into default?", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "First you should understand your loan agreement, make sure you know all loan info, and make sure to get ahold of your loan servicer when you might have trouble making your payment.", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "Have you missed a payment or made a payment late?", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "Yes, I have missed a payment.", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "Then you would be considered delinquent and late fees probably will be added to what is due; but there is a chance that you could avoid default by contacting your loan servicer.", "session_id": "doc2dial_3447"}
{"topic_shift": true, "utterance": "Is there an easy way to track my loans online?", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "Yes, you can find out about all your federal student loans from the US Department of Education by signing in to \"My Federal Student Aid\".", "session_id": "doc2dial_3447"}
{"topic_shift": true, "utterance": "What are the most important steps to avoid default of student loans?", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "Always try to avoid default first of all and take the time to comprehend your loan agreements and what are the exact loan types you are getting; and never borrow more money than you need or more than you expect to pay back.", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "What should I do if my federal student loan is delinquent?", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "You should look into the Student Loan Debt Collection Assistant, which the US Department of Education developed along with Consumer Financial Protection Bureau because it has tools that will give you access to special repayment options.", "session_id": "doc2dial_3447"}
{"topic_shift": true, "utterance": "What is my promissory note?", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "A promissory note is your legal binding document and is important to read because when you sign it you are agreeing to paying the full amount back.", "session_id": "doc2dial_3447"}
{"topic_shift": false, "utterance": "I'd like to know which steps to do next.", "session_id": "doc2dial_339"}
{"topic_shift": true, "utterance": "Consider this: even if you do not qualify for benefits on someone else's record, some of your family members may qualify for benefits on your record.", "session_id": "doc2dial_339"}
{"topic_shift": false, "utterance": "Are you married?", "session_id": "doc2dial_339"}
{"topic_shift": false, "utterance": "No, I've never been married and I don't have any children.", "session_id": "doc2dial_339"}
{"topic_shift": true, "utterance": "How can I apply?", "session_id": "doc2dial_339"}
{"topic_shift": false, "utterance": "You can apply online for example. Use our Social Security Retirement/Medicare Benefit Application to apply for retirement, spouse's, divorced spouse's or Medicare benefits .", "session_id": "doc2dial_339"}
{"topic_shift": false, "utterance": "What if I live outside the U.S.?", "session_id": "doc2dial_339"}
{"topic_shift": false, "utterance": "If you do not live in the U.S. or one of its territories you can also do this by contacting the nearest U.S. Social Security office , U.S. Embassy or consulate.", "session_id": "doc2dial_339"}
{"topic_shift": true, "utterance": "How much will I receive if I go into retirement earlier?", "session_id": "doc2dial_339"}
{"topic_shift": false, "utterance": "Between age 62 and your full retirement age, the amount will be permanently reduced by a percentage based on the number of months up to your full retirement age.", "session_id": "doc2dial_339"}
{"topic_shift": true, "utterance": "I see. Can I get benefits for my spouse?", "session_id": "doc2dial_339"}
{"topic_shift": false, "utterance": "Yes, you may. If you are divorced, you may still be able to get benefits on your ex - spouse's record.", "session_id": "doc2dial_339"}
{"topic_shift": false, "utterance": "Will something happen if I don't get my income and family size recertified by the annual deadline?", "session_id": "doc2dial_2981"}
{"topic_shift": true, "utterance": "It is really important to recertify before the annual deadline.", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "Do you need to know what happens if you don't recertify your income before the deadline?", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "Yes, I would like to know the answer about recertifying my income.", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "The things that will happen vary depending on the plan you have.", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "What happens if my family size is not recertified?", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "The same repayment plan would be enforced if you do not recertify your family size.", "session_id": "doc2dial_2981"}
{"topic_shift": true, "utterance": "What if I have an income that is not taxed or do not have an income at all?", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "You would have to mark it the online application or paper application and you are not required to supply further documentation.", "session_id": "doc2dial_2981"}
{"topic_shift": true, "utterance": "Are their other repayment options if I do not want an income-driven repayment plan?", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "You would need to contact your loan servicer and discuss repayments options such as extending our repayment period or temporarily suspend your repayment through deferment or forbearance.", "session_id": "doc2dial_2981"}
{"topic_shift": true, "utterance": "Is there another option besides income-driven plans for PLUS loans for parents?", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "Yes, parent borrowers of PLUS loans could put there loans into a Direct Consolidation Loan and then repay the new consolidation loan under the ICR Plan.", "session_id": "doc2dial_2981"}
{"topic_shift": false, "utterance": "I need help with paying my driver responsibility assessment.", "session_id": "doc2dial_2759"}
{"topic_shift": true, "utterance": "Do you need more information about what a driver responsibility assessment is?", "session_id": "doc2dial_2759"}
{"topic_shift": false, "utterance": "No, I already know what it is.", "session_id": "doc2dial_2759"}
{"topic_shift": true, "utterance": "Are you aware of why you need to pay?", "session_id": "doc2dial_2759"}
{"topic_shift": false, "utterance": "Yeah.", "session_id": "doc2dial_2759"}
{"topic_shift": false, "utterance": "Okay.", "session_id": "doc2dial_2759"}
{"topic_shift": true, "utterance": "How long will I be required to pay this?", "session_id": "doc2dial_2759"}
{"topic_shift": false, "utterance": "If you have been convicted of certain traffic offenses in NY or have accumulated 6 or more points on your record within 18 months, you will have to pay DMV over a three year period.", "session_id": "doc2dial_2759"}
{"topic_shift": true, "utterance": "Can I just pay my entire balance?", "session_id": "doc2dial_2759"}
{"topic_shift": false, "utterance": "Yes, but you will be informed that there are additional assessments if you pay the balance of an initial assessment that didn't include the additional assessments.", "session_id": "doc2dial_2759"}
{"topic_shift": true, "utterance": "What happens if I don't pay the assessment?", "session_id": "doc2dial_2759"}
{"topic_shift": false, "utterance": "Your driver license may be suspended if you don't pay, but it will be removed once your payment is processed.", "session_id": "doc2dial_2759"}
{"topic_shift": true, "utterance": "Where can I find more information about driver responsibility assessments?", "session_id": "doc2dial_2759"}
{"topic_shift": false, "utterance": "Online at our website. You can also pay by mail. You will need to send the minimum amount on your DRA statement before the payment date.", "session_id": "doc2dial_2759"}
{"topic_shift": false, "utterance": "I need help. How do I access services for PTSD?", "session_id": "doc2dial_1278"}
{"topic_shift": true, "utterance": "The VA health care program does cover PTSD health services.", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "That is good, I have heard that. How do I access them?", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "You will first need to apply for VA Health Care.", "session_id": "doc2dial_1278"}
{"topic_shift": true, "utterance": "I don't know that I can wait. I need help now. How can I get help right now?", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "I am sorry that you are struggling, I suggest calling 911 or going to the closest ER if you are considering harming yourself.", "session_id": "doc2dial_1278"}
{"topic_shift": true, "utterance": "I am ok, I am not going to harm myself. I suffer from PTSD because I was sexually assaulted while I was serving in the military. Can I get disability compensation or benefits?", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "You may be able to get compensation, we can discuss how to get benefits more in depth if you would like.", "session_id": "doc2dial_1278"}
{"topic_shift": true, "utterance": "I don't have VA health benefits. Is that an issue?", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "You may be able to still get care even if you don't have benefits.", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "Did you serve in a combat zone?", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "Yes, I did.", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "You can get free counselling and other help. We have over 300 Vet Centers and I can help you find one.", "session_id": "doc2dial_1278"}
{"topic_shift": false, "utterance": "Can you help me with mailing my documents?", "session_id": "doc2dial_311"}
{"topic_shift": true, "utterance": "Of course. You want to mail any documents to us?", "session_id": "doc2dial_311"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_311"}
{"topic_shift": false, "utterance": "If you want to mail us the documents, you must include the Social Security number so that we can match them with the correct application. Do not write anything on the original documents. Please write the Social Security number on a separate sheet of paper and include it in the mailing envelope along with the documents.", "session_id": "doc2dial_311"}
{"topic_shift": true, "utterance": "Alright, and what happens after I apply?", "session_id": "doc2dial_311"}
{"topic_shift": false, "utterance": "After we receive your online application, we will provide confirmation of your application. This may happen either electronically or by mail.", "session_id": "doc2dial_311"}
{"topic_shift": true, "utterance": "Are there any other ways I can apply?", "session_id": "doc2dial_311"}
{"topic_shift": false, "utterance": "Of course. You can also apply by phone. Call us at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.", "session_id": "doc2dial_311"}
{"topic_shift": true, "utterance": "I see. And what exactly are the advantages of applying using the online disability application process?", "session_id": "doc2dial_311"}
{"topic_shift": false, "utterance": "There are several advantages our online disability application process offers. For example, you can start your disability claim immediately.", "session_id": "doc2dial_311"}
{"topic_shift": true, "utterance": "What if I want to apply using the phone, but I'm deaf or hard of hearing?", "session_id": "doc2dial_311"}
{"topic_shift": false, "utterance": "You can call us at TTY 1-800-325-0778 or visit us in person at your local Social Security office. Please call first to make an appointment.", "session_id": "doc2dial_311"}
{"topic_shift": false, "utterance": "I need some info on PIRP", "session_id": "doc2dial_2771"}
{"topic_shift": true, "utterance": "Would you like to know about the PIRP course?", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "no I know about it", "session_id": "doc2dial_2771"}
{"topic_shift": true, "utterance": "Would you like to know more about the Point & Insurance Reduction Program and your point reduction?", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "yes that is what I came for", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "Have you completed the PIRP course?", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "not yet", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "Would you like to know how you receive the point reduction?", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "what do I do if I completed the course but it isn't on my driving rrecord?", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "You need to contact the course sponsor", "session_id": "doc2dial_2771"}
{"topic_shift": true, "utterance": "how much can I save if I complete a PIRP class?", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "You would receive a minimum 10% reduction in the base rate of your automobile and motorcycle liability and collision insurance premiums each year for three years.", "session_id": "doc2dial_2771"}
{"topic_shift": false, "utterance": "I want to change to Class E license from a Class D.", "session_id": "doc2dial_2017"}
{"topic_shift": true, "utterance": "There are 4 steps for that. The first is to complete the application.", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "What is the application name?", "session_id": "doc2dial_2017"}
{"topic_shift": true, "utterance": "The application is called a Standard Permit , Driver License for Non - Driver ID Card PDF [ 2 ] MV-44.", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "What is the second step?", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "Determine what you need for identification at the DMV. You would need to complete this guide to know what you need for identification if you wan a REAL ID or an Enhanced ones.", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "What if I just wanted a Standard ones?", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "For the Standard ones that only display \" NOT FOR FEDERAL PURPOSES \", you would just need your current NY State license as proof.", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "So i only need that as proof of identity for the Standard ones?", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "Yes. You are correct.", "session_id": "doc2dial_2017"}
{"topic_shift": true, "utterance": "What should I do if i do not have a New York State driver license but still wanted to drive a taxi or livery vehicle in New York City?", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "First you need to get a Class E driver license instead of Class D. Then, you would need to contact the Taxi and Limousine Commission [ 6 ] and take not that from October 2020 onward, to board a domestic flight, you  will need an Enhanced or REAL ID unless you already have a passport.", "session_id": "doc2dial_2017"}
{"topic_shift": true, "utterance": "Could i just use the Standard ones for traveling?", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "No. After October 2020, you would need an Enhanced or REAL ID.", "session_id": "doc2dial_2017"}
{"topic_shift": true, "utterance": "How can I know what type of ID that I have?", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "If your license or permit was issued before October 30, 2017, then you have a Standard document. The Newly issued Standard license and permits state ' NOT FOR FEDERAL PURPOSES '.", "session_id": "doc2dial_2017"}
{"topic_shift": false, "utterance": "IS there any other places I can consult I have questions", "session_id": "doc2dial_477"}
{"topic_shift": true, "utterance": "If you have questions or need help understanding how to set up or change direct deposit online ,p  call ourtoll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "oh ok thanks so much", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "are you deaf or hard of hearing?", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "yes.", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "where can I find more information?", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday", "session_id": "doc2dial_477"}
{"topic_shift": true, "utterance": "How to Set Up or Change Direct Deposit of Benefit Payment Online", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "Log in to your account .s  Sign in and Select the blue Benefits & Payment Details link on the right side of the screen .", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "how long is the process?", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "Creating a free my Social Security account takes less than 10 minutes , lets you set up or change your direct deposit and gives you access to many other online services", "session_id": "doc2dial_477"}
{"topic_shift": false, "utterance": "Hello, can you tell me which FAFSA Deadlines?", "session_id": "doc2dial_3309"}
{"topic_shift": false, "utterance": "At this time there is a deadline to apply for financial aid.", "session_id": "doc2dial_3309"}
{"topic_shift": true, "utterance": "Please can you tell me about the state deadlines?", "session_id": "doc2dial_3309"}
{"topic_shift": false, "utterance": "It is important to note that each state has its own deadline.", "session_id": "doc2dial_3309"}
{"topic_shift": true, "utterance": "And in relation to the university terms?", "session_id": "doc2dial_3309"}
{"topic_shift": false, "utterance": "Each university manages its own dates, you can visit each institution and find out.", "session_id": "doc2dial_3309"}
{"topic_shift": false, "utterance": "On that date the FAFSA form will be delivered.", "session_id": "doc2dial_3309"}
{"topic_shift": false, "utterance": "What do you need to know to fill out the FAFSA form?", "session_id": "doc2dial_3309"}
{"topic_shift": true, "utterance": "There are several deadline dates for the delivery of the form", "session_id": "doc2dial_3309"}
{"topic_shift": false, "utterance": "Of course so far 2019 20 State deadlines.", "session_id": "doc2dial_3309"}
{"topic_shift": true, "utterance": "What can you tell me about the federal deadline?", "session_id": "doc2dial_3309"}
{"topic_shift": false, "utterance": "The date they are giving is 2020 21 academic year?", "session_id": "doc2dial_3309"}
{"topic_shift": false, "utterance": "Hello, I need some help with PBS licenses. I don't know if I need one, I'm engaged in the business of assisting for hire in securing licenses, should I get one?. I'd love if you can help me sort that out.", "session_id": "doc2dial_2003"}
{"topic_shift": false, "utterance": "Yes, you certainly need one as you are a person engaged in the\u00a0business of assisting for hire in securing licenses to drive motor vehicles.. .etc.", "session_id": "doc2dial_2003"}
{"topic_shift": true, "utterance": "Do you need help on know how to apply?", "session_id": "doc2dial_2003"}
{"topic_shift": false, "utterance": "Yes, I need help. I don't know how to apply.", "session_id": "doc2dial_2003"}
{"topic_shift": true, "utterance": "Did you request a name approval?", "session_id": "doc2dial_2003"}
{"topic_shift": false, "utterance": "No I haven't requested a name approval. I don't know what to do", "session_id": "doc2dial_2003"}
{"topic_shift": true, "utterance": "Well, before you can apply for a license to operate PSB, you have to first \"request a name approval\" you have to submit a Selection Form for PSB applicants, and then you will receive an approval from the DMV. Make sure to not use \"DMV\" or \"Motor Vehicles\" in your name since it won't be approved. Do you want me to tell\u00a0 you all the requirements?", "session_id": "doc2dial_2003"}
{"topic_shift": false, "utterance": "No, I'd be happy if you could send me a pdf .", "session_id": "doc2dial_2003"}
{"topic_shift": true, "utterance": "BTW, I know there's a chance that the inspector visits your location. What should I expect from that?", "session_id": "doc2dial_2003"}
{"topic_shift": false, "utterance": "They can ask you to provide some documents to review them. 1) The original leases2) The original business certificate and/or corporate papers and/or filing receipts3) A sample customer receiptIf you have all those documents up to date, there's nothing to worry about.", "session_id": "doc2dial_2003"}
{"topic_shift": false, "utterance": "What is SSI?", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources", "session_id": "doc2dial_463"}
{"topic_shift": true, "utterance": "how do I apply?", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "a Social Security representative will contact you for any additional information needed for the applications . You can also schedule an appointment with a local Social Security office to file an application", "session_id": "doc2dial_463"}
{"topic_shift": true, "utterance": "can I appeal if i am denied?", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "you can file an SSI appeal online", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "can i do it online?", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "To learn more read how to appeal a decision", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "read how to appeal a decision", "session_id": "doc2dial_463"}
{"topic_shift": true, "utterance": "how do I know if i am eligible?", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "You can now file for Supplemental Security Income SSI online but only if you meet certain requirements", "session_id": "doc2dial_463"}
{"topic_shift": true, "utterance": "how is it determined?", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI  Learn more about SS", "session_id": "doc2dial_463"}
{"topic_shift": false, "utterance": "Hi, I need to learn about Disability Benefits.", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "I can help you learn about Disability Benefits.", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "Do you receive Social Security disability benefits?", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "I do.", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "Ok, you can get information and services for managing your benefits online.", "session_id": "doc2dial_305"}
{"topic_shift": true, "utterance": "What information do I need to apply for the benefits?", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "You should have the following information to make completing the application easier.", "session_id": "doc2dial_305"}
{"topic_shift": true, "utterance": "I assume you need information about me?", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "Yes, name, Social Security number, date of birth or age of current spouse and all former spouses, to start.", "session_id": "doc2dial_305"}
{"topic_shift": true, "utterance": "What documents do I need?", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "Do you have a birth certificate?", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "Oh, no I don't.", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "We have other information we can ask for.", "session_id": "doc2dial_305"}
{"topic_shift": false, "utterance": "Good afternoon. I have some doubts about accident reports.", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "If that doubt is concerning the time DMV keeps those records, then you must know they're kept for only 4 years from the date of the accident. There are, thought, a few situations that requires records be kept for little longer, as you can see in Vehicle and Traffic Law Section 201.", "session_id": "doc2dial_2765"}
{"topic_shift": true, "utterance": "Do you want information about how to get a copy of an accident report?", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "Yeah, I would like that, thanks.", "session_id": "doc2dial_2765"}
{"topic_shift": true, "utterance": "Do you want to know the procedures to do that by mail?", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "No, not for mail, i don't like it.", "session_id": "doc2dial_2765"}
{"topic_shift": true, "utterance": "Maybe you would find more attractive the online option, then?", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "Yeah, that would be fine. I think is more easy that way.", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "Excellent, Then again, Are you interested in getting a copy on PDF format?", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "Oh, yes, please, if you're so kind.", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "No problem. All you have to do is, going online and then use he Order and Access Motor Vehicle Accident Reports  transaction.", "session_id": "doc2dial_2765"}
{"topic_shift": true, "utterance": "That's what i call easy!. Look, a little doubt i have here. When an accident is reported to the police, and they took declaration and write it down in paper, how much time i need to let it pass before i can get a copy?", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "When paper is involved, you'll have to let pass at least 30 days from the date of the accident, before you can search for the report.", "session_id": "doc2dial_2765"}
{"topic_shift": false, "utterance": "what is SSI", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "The Supplemental Security Income SSI program pays benefits to disabled adults and children who have limited income and resources", "session_id": "doc2dial_462"}
{"topic_shift": true, "utterance": "Can I File An Appeal If My SSI Application Was Denied?", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_462"}
{"topic_shift": true, "utterance": "what happens once I reply?", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "a Social Security representative will contact you for any additional information needed for the applications", "session_id": "doc2dial_462"}
{"topic_shift": true, "utterance": "Can I File An Appeal If My SSI Application Was Denied?", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "yes you may", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "did you get denied?", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "To learn more  read how to appeal a decision .", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_462"}
{"topic_shift": true, "utterance": "You can now file for Supplemental Security Income SSI online but only if you meet certain requirements", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "You can now file for Supplemental Security Income SSI online but only if you meet certain requirements", "session_id": "doc2dial_462"}
{"topic_shift": false, "utterance": "Hi, i wanted to know if i'm required a PSB license?", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "Well, if you're in the business of assisting for hire in securing licenses to drive motor vehicles, registrations or titles of motor vehicles, regardless you are a person, firm, association or corporation, certainly you are required a PSB license.", "session_id": "doc2dial_2002"}
{"topic_shift": true, "utterance": "Can you tell me something about application for it?", "session_id": "doc2dial_2002"}
{"topic_shift": true, "utterance": "In first place, it requires for you to request a name approval, would you do that?", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "If that's what is needed, yeah, i'll do it.", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "Peferct. Then, before you can apply for a PSB, you must submit a Name Selection Form for PSB applicants or PSB-3 form, and then receive approval from the DMv for that name.", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "Does the name you want to submit have the letters DMV or the phrase \"Motor Vehicles\" on it?", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "No, the name doesn't have any of that.", "session_id": "doc2dial_2002"}
{"topic_shift": true, "utterance": "So, after i get approval for my name, what's next?", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "Well, first is to apply for PSB, then you'll have to wait for your application being reviewed by the DMV in Albany and being sent to your local DMV for schedule an inspection.", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "And that inspection would be scheduled when?", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "That would be when there is an inspector available. When that happens, the inspector can ask you to provide some documents for review, such as the following: The original lease and the original business certificate and/or corporate papers and/or filling receipt.", "session_id": "doc2dial_2002"}
{"topic_shift": false, "utterance": "Get Accident Report", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "DMV keeps accident reports for only 4 years from the date of the accident , except for rare instances that are described in Vehicle and Traffic Law Section 201", "session_id": "doc2dial_2764"}
{"topic_shift": true, "utterance": "How can I get a copy of an Accident Report?", "session_id": "doc2dial_2764"}
{"topic_shift": true, "utterance": "By mail?", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "Use the Request for Copy of Accident Report PDF [ 2 ] MV-198C to order a copy of an accident report by mail", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "If DMV can not find an accident based on the information you provide?", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "you will be notified by DMV in a certified letter", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "what is Accident reports ?", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "Accident reports are certified copies", "session_id": "doc2dial_2764"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "DMV keeps accident reports for only 4 years from the date of the accident , except for rare instances that are described in Vehicle and Traffic Law Section 201", "session_id": "doc2dial_2764"}
{"topic_shift": false, "utterance": "Hello, can you give me information about Disability Benefits?", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "It is primarily aimed at people who are unable to work because they have a medical condition that is expected to last at least a year or cause death.", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "Of course, it is important if you receive disability benefits from Social Security.", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "What else can I know about it?", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "You have to search for information regarding managing your benefits online.", "session_id": "doc2dial_304"}
{"topic_shift": true, "utterance": "How can you prove that you are eligible?", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "You have to present a birth certificate or other proof of birth, among other things.", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "Perfect, and what else can you tell me?", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "You should seek information regarding the topic.", "session_id": "doc2dial_304"}
{"topic_shift": true, "utterance": "What happens if you send us a document by mail?", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "It is important that you write the Social Security number on a separate sheet of paper among other things.", "session_id": "doc2dial_304"}
{"topic_shift": true, "utterance": "Can you tell me what is Federal Employee Compensation?", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "You have to look for information on the subject.", "session_id": "doc2dial_304"}
{"topic_shift": false, "utterance": "Is it possible to access accident reports I already purchased online?", "session_id": "doc2dial_2770"}
{"topic_shift": true, "utterance": "Yes you can access accidents reports you all ready purchased.", "session_id": "doc2dial_2770"}
{"topic_shift": false, "utterance": "Did you purchase accident reports online in the last 7 days?", "session_id": "doc2dial_2770"}
{"topic_shift": false, "utterance": "Yes, I did I purchased them 3 days ago.", "session_id": "doc2dial_2770"}
{"topic_shift": false, "utterance": "You can access the reports again and you need to enter the report confirmation number displayed during the report purchase transaction and emailed to you in the transaction confirmation and enter the search confirmation number.", "session_id": "doc2dial_2770"}
{"topic_shift": true, "utterance": "What topics can I look under online?", "session_id": "doc2dial_2770"}
{"topic_shift": false, "utterance": "You would be able to look under the topic DMV Records online.", "session_id": "doc2dial_2770"}
{"topic_shift": true, "utterance": "What if I want my accident report by mail?", "session_id": "doc2dial_2770"}
{"topic_shift": false, "utterance": "You must pay a required search fee of $10 plus an additional fee of $15 for each accident report you order my mail; but the cost is less if you order it online.", "session_id": "doc2dial_2770"}
{"topic_shift": true, "utterance": "How do I order a copy of a motorist accident report in NY State?", "session_id": "doc2dial_2770"}
{"topic_shift": false, "utterance": "You would have to be named on the accident report or represent a person named on the report or be a party to a civil action that arose from the accident.", "session_id": "doc2dial_2770"}
{"topic_shift": true, "utterance": "What happens if I search by county and date but do not select any reports?", "session_id": "doc2dial_2770"}
{"topic_shift": false, "utterance": "You would not be charged a fee if you did not select any reports.", "session_id": "doc2dial_2770"}
{"topic_shift": false, "utterance": "Am I able to mail documents pertaining to my disability benefits?", "session_id": "doc2dial_310"}
{"topic_shift": true, "utterance": "Yes you can mail documents to us as long as you follow the specified criteria.", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "Yes, I can follow the criteria that was specified.", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "The documents must include your social security number. Do not write anything on the document and please write down you social security number on separate sheet of paper and include it in the envelope with the other documents.", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "Why do you need my social security number?", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "We need your social security number so that we can match you with the correct application.", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "What other options are available if I don't want to mail the documents?", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "You can bring the documents to a social security office.", "session_id": "doc2dial_310"}
{"topic_shift": true, "utterance": "Is there a number I can call if I am hard of hearing?", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "Yes you may call us at TTY 1-800-325-0778 or visit us in person at your local social security office.", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "Do you have specified hours for phone calls?", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "Yes, our agents are available by phone 7am to 7pm Monday through Friday.", "session_id": "doc2dial_310"}
{"topic_shift": true, "utterance": "Are there advantages of applying online for disability?", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "Yes, applying online is quicker as it allows you to start your disability claim immediately.", "session_id": "doc2dial_310"}
{"topic_shift": false, "utterance": "Hi there. I'm a veteran but I don't have any health care benefits, can I still have access to PTSD treatment?", "session_id": "doc2dial_1279"}
{"topic_shift": true, "utterance": "That's not a problem at all, as a veteran, you may\u00a0 have  access to get care.", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "Have you served in a combat zone?", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "No, I haven't do it.", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "Are you homeless or in risk of becoming homeless?", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "Yes, I'm in risk of lose my house.", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "In that case you should look for information related to veterans who are homeless.", "session_id": "doc2dial_1279"}
{"topic_shift": true, "utterance": "It's there any compensation related to PTSD for my military service?", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "Do you have symptoms of PTSD related to injuries during your military service?", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "I'm not really sure if I have symptoms related to those reasons.", "session_id": "doc2dial_1279"}
{"topic_shift": true, "utterance": "Please. Where can I found more information and support?", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "You can check our booklet on PDF about understanding PTSD and PTSD treatment and also you can go to the national center for PTSD website for more information on treatment and support.", "session_id": "doc2dial_1279"}
{"topic_shift": false, "utterance": "Are there deadlines associated with FAFSA completions and can you give me more information regarding these deadlines", "session_id": "doc2dial_3308"}
{"topic_shift": false, "utterance": "Yes, deadlines are in operation and they are all listed on this website. The information will help you to submit applications on time and not miss out on financial aid opportunities", "session_id": "doc2dial_3308"}
{"topic_shift": true, "utterance": "Are there separate FAFSA deadlines for each state or are they all the same?", "session_id": "doc2dial_3308"}
{"topic_shift": false, "utterance": "Each state has its own deadline, all the states are listed on the website and give the deadline information for each state there", "session_id": "doc2dial_3308"}
{"topic_shift": true, "utterance": "Do colleges have deadlines in relation to FAFSA completion dates?", "session_id": "doc2dial_3308"}
{"topic_shift": false, "utterance": "Colleges may differ in relation to deadlines. You should contact your college to find out what this deadline is and what they define as a FAFSA application deadline", "session_id": "doc2dial_3308"}
{"topic_shift": false, "utterance": "Do you know what your college of choice defines its deadline as?", "session_id": "doc2dial_3308"}
{"topic_shift": false, "utterance": "No, I'm not up to date with this information", "session_id": "doc2dial_3308"}
{"topic_shift": true, "utterance": "While I'm on the subject, are there deadlines involved with Federal agencies?", "session_id": "doc2dial_3308"}
{"topic_shift": false, "utterance": "Information regarding this for the 2020/21 Academic Year is available now on the website", "session_id": "doc2dial_3308"}
{"topic_shift": true, "utterance": "Are the state deadlines for the 2020/21 Academic Year available yet?", "session_id": "doc2dial_3308"}
{"topic_shift": false, "utterance": "Yes, they are available on the website under the relevant section", "session_id": "doc2dial_3308"}
{"topic_shift": false, "utterance": "Oh, hey there. I don't know if you can help me?. The other day i heard something about a direct deposit for Social Security, what is that, please?", "session_id": "doc2dial_476"}
{"topic_shift": true, "utterance": "Ok. A direct deposit is a simple, safe and most secure way to get benefits.", "session_id": "doc2dial_476"}
{"topic_shift": false, "utterance": "That means i can tell you where to send my benefit, isn't? I mean, can you send that to a bank or credit union account?", "session_id": "doc2dial_476"}
{"topic_shift": false, "utterance": "Sure thing. For that, of course, you'll have to give us some information, so is better if you can ready the next information for your application: Social Security number and a bank routing transit number.", "session_id": "doc2dial_476"}
{"topic_shift": true, "utterance": "I heard there is a date from which onward, the payments matter has changed, Do you know any about that?", "session_id": "doc2dial_476"}
{"topic_shift": false, "utterance": "Sure. In regard to that date, is the starting date for all electronic payments. That means all your payments from that date forward. will be delivered electronically.", "session_id": "doc2dial_476"}
{"topic_shift": true, "utterance": "Umm, i see. right , ok. If I still having some doubts, where should i go?", "session_id": "doc2dial_476"}
{"topic_shift": false, "utterance": "Is this related to changing or setting up your direct deposit online, as before?", "session_id": "doc2dial_476"}
{"topic_shift": false, "utterance": "Yeah, it is related to that.", "session_id": "doc2dial_476"}
{"topic_shift": false, "utterance": "Ok, in that case, please make use of our toll free number at 1-800-772-1213 or visit your local Social Security office.", "session_id": "doc2dial_476"}
{"topic_shift": true, "utterance": "Ok,, got it. Is the same for information about switching to electronic payment?", "session_id": "doc2dial_476"}
{"topic_shift": false, "utterance": "Yeah, it is. Go visit Treasury's Go direct website or call their toll free number.", "session_id": "doc2dial_476"}
{"topic_shift": false, "utterance": "Hello I need to know how to change my license from Class D to Class E", "session_id": "doc2dial_2016"}
{"topic_shift": true, "utterance": "have you completed the application for Standard Permit?", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "I have, yes. I completed the application for Standard Permit.", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "Ok, besides the Application for Standard Permit you need to complete the Driver Licenses for Non-Driver ID Card PDF MV-44", "session_id": "doc2dial_2016"}
{"topic_shift": true, "utterance": "I'm planning a trip soon, any recommendation about my ID?", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "A good recommendation would be to go to the DMV first and ask for an Enhanced or REAL ID so you can avoid going to the office again later.", "session_id": "doc2dial_2016"}
{"topic_shift": true, "utterance": "what should I get for a Non-DRiver ID Card?", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "That would be the Driver License for Non -Driver ID card PDF MV-44", "session_id": "doc2dial_2016"}
{"topic_shift": true, "utterance": "I don't have a New York State driver license, what do you recommend me to do?", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "you should apply for a Class E driver license instead of a Class D. The tests for both types of licenses are the same.", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "Will I need an Enhanced ID for domestic flights in the near future?", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "Yes, from October 2020 onwards you'll need to have an Enhanced or REAL ID to board domestic flights.", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "What do I need to know to be able to drive a taxi in New York City?", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "You first need to contact the Taxi and Limousine Commission.", "session_id": "doc2dial_2016"}
{"topic_shift": false, "utterance": "Hello there, can you tell me how I view my medical records online?", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "Of course. Our online tools can help you view, organize, and share your VA medical records and personal health information.", "session_id": "doc2dial_1537"}
{"topic_shift": true, "utterance": "What can you tell me about VA Blue Button?", "session_id": "doc2dial_1537"}
{"topic_shift": true, "utterance": "I mean, what can VA Blue Button do to help me with my data?.", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "VA Blue Button is a feature of the health management portal within My HealtheVet. It lets you view, print, save, download, and share information from your VA medical record and personal health record.", "session_id": "doc2dial_1537"}
{"topic_shift": true, "utterance": "Ok. And what if I want to add information to my health record?", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "Simply click on Track Health in the blue navigation menu at the top of the page. You'll go to a new page where you can choose to record information like your vital signs, health history, goals, and food and exercise efforts.", "session_id": "doc2dial_1537"}
{"topic_shift": true, "utterance": "Ah, haven't seen this before. Thank you. And what conditions do I need to fulfill to qualify for using all features of VA Blue Button?", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "Are you registered as a patient in a VA health facility?", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "Yes. I'm currently registered as a patient and treated in one.", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "In that case you can use all the features of this tool.", "session_id": "doc2dial_1537"}
{"topic_shift": false, "utterance": "I need your help with comparing schools and finding the right one for me.", "session_id": "doc2dial_3320"}
{"topic_shift": true, "utterance": "Of course. Are you currently researching colleges and career schools?", "session_id": "doc2dial_3320"}
{"topic_shift": false, "utterance": "No, I didn't start yet.", "session_id": "doc2dial_3320"}
{"topic_shift": true, "utterance": "Can you perhaps tell me how accreditation works?", "session_id": "doc2dial_3320"}
{"topic_shift": false, "utterance": "An accredited school meets certain standards set by an independent agency. It helps ensure the training or education you get meets employer standards in a specific field.", "session_id": "doc2dial_3320"}
{"topic_shift": true, "utterance": "Interesting. How do I find out whether there have been any complaints about the school?", "session_id": "doc2dial_3320"}
{"topic_shift": false, "utterance": "Simply contact your local Better Business Bureau, state higher education agency, or the consumer protection division of your state attorney general's office. Check with the agency that licenses or accredits the school to see whether it meets required standards.", "session_id": "doc2dial_3320"}
{"topic_shift": true, "utterance": "Can I find the cost of a college somewhere?", "session_id": "doc2dial_3320"}
{"topic_shift": false, "utterance": "Yes, you can look up the cost and assess the value of colleges using the College Scorecard.", "session_id": "doc2dial_3320"}
{"topic_shift": true, "utterance": "Is there any method to get a feel for a school you can recommend?", "session_id": "doc2dial_3320"}
{"topic_shift": false, "utterance": "A great way to get a feel for a school is to contact the school and schedule a visit, preferably while classes are in session. Be sure to bring a list of questions to ask.", "session_id": "doc2dial_3320"}
{"topic_shift": false, "utterance": "I have some questions on paying a driver responsibility assessment.", "session_id": "doc2dial_2758"}
{"topic_shift": true, "utterance": "Do you have questions about what a driver responsibility assessment is?", "session_id": "doc2dial_2758"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2758"}
{"topic_shift": true, "utterance": "Are you the driver who is being required to pay?", "session_id": "doc2dial_2758"}
{"topic_shift": false, "utterance": "No, it's my husband.", "session_id": "doc2dial_2758"}
{"topic_shift": true, "utterance": "Is he aware of how much he will have to pay?", "session_id": "doc2dial_2758"}
{"topic_shift": false, "utterance": "No, we are unsure about the amount.", "session_id": "doc2dial_2758"}
{"topic_shift": true, "utterance": "I can help you figure that out. Would you be interested in paying these fees online?", "session_id": "doc2dial_2758"}
{"topic_shift": false, "utterance": "No, we plan to pay at our local DMV office.", "session_id": "doc2dial_2758"}
{"topic_shift": true, "utterance": "You can also pay this by mail, if that is more convenient for you. Would you be interested in paying by mail?", "session_id": "doc2dial_2758"}
{"topic_shift": false, "utterance": "Yes, that would be more convenient for me.", "session_id": "doc2dial_2758"}
{"topic_shift": false, "utterance": "Excellent. To send your payment by mail, you will have to send the minimum amount required on your DRA statement before the payment date.", "session_id": "doc2dial_2758"}
{"topic_shift": true, "utterance": "If I just decide to do it at a DMV office, what credit cards do they accept?", "session_id": "doc2dial_2758"}
{"topic_shift": false, "utterance": "DMV accepts most credit cards, including American Express and Discover Card.", "session_id": "doc2dial_2758"}
{"topic_shift": false, "utterance": "Hi, I'd like to know where can I get more information about income-based payment plans?", "session_id": "doc2dial_2980"}
{"topic_shift": true, "utterance": "Want more information about the income - driven repayment plans ?", "session_id": "doc2dial_2980"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2980"}
{"topic_shift": false, "utterance": "Explore our Questions and Answers page on Income Driven Plans", "session_id": "doc2dial_2980"}
{"topic_shift": true, "utterance": "How long will I have a refund under each plan?", "session_id": "doc2dial_2980"}
{"topic_shift": false, "utterance": "Income-based repayment plans have different repayment periods Under all four plans, any remaining loan balance is forgiven if your federal student loans are not paid in full at the end of the repayment period", "session_id": "doc2dial_2980"}
{"topic_shift": true, "utterance": "very well and how do I calculate the amount of my payment?", "session_id": "doc2dial_2980"}
{"topic_shift": false, "utterance": "You can Use our loan simulator. Loan Simulator provides a comparison of estimated monthly payment amounts for all federal student loan repayment plans, including income-based plans.", "session_id": "doc2dial_2980"}
{"topic_shift": true, "utterance": "Will the ICR Plan give me benefits for PLUS loans?", "session_id": "doc2dial_2980"}
{"topic_shift": false, "utterance": "The benefits of this plan will give you the only income-based repayment option available to major PLUS loan borrowers.", "session_id": "doc2dial_2980"}
{"topic_shift": true, "utterance": "What would be the different payment periods?", "session_id": "doc2dial_2980"}
{"topic_shift": false, "utterance": "Under all four plans, any remaining loan balance is forgiven if your federal student loans are not paid in full at the end of the repayment period.", "session_id": "doc2dial_2980"}
{"topic_shift": false, "utterance": "Good morning. I'm trying to get into the retirement matter. I've already read some info, but i would like to know what else can do?", "session_id": "doc2dial_338"}
{"topic_shift": true, "utterance": "Good morning. Don't know if you know already, but aside of you, your family members can qualify for benefits based on your record.", "session_id": "doc2dial_338"}
{"topic_shift": false, "utterance": "Are you interested to know more about this?", "session_id": "doc2dial_338"}
{"topic_shift": false, "utterance": "Yeah, i would like to know more about it.", "session_id": "doc2dial_338"}
{"topic_shift": false, "utterance": "Excellent. Then you'll need to check our documentation and look for the Benefits for your family section. If you don't have any children or are not even married, then you should check the How to apply for retirement benefits or medicare section.", "session_id": "doc2dial_338"}
{"topic_shift": true, "utterance": "Ok. i'll get into it. Now, can i apply for these benefits even if i'm outside the U.S?", "session_id": "doc2dial_338"}
{"topic_shift": false, "utterance": "Sure, no problem with that. All you need to do is to contact the nearest U.S Social Security office, or go to your nearest U.S Embassy or consulate.", "session_id": "doc2dial_338"}
{"topic_shift": true, "utterance": "Soryy to ask, but what was that section you mentioned in case to be never married?", "session_id": "doc2dial_338"}
{"topic_shift": false, "utterance": "Yeah, don't worry. That would be How to apply for retirement benefits or medicare section.", "session_id": "doc2dial_338"}
{"topic_shift": true, "utterance": "Thanks, i got it now. Oh, another thing. I was told that even if  i never worked, i could get some benefit from spouse, is that true?", "session_id": "doc2dial_338"}
{"topic_shift": false, "utterance": "Sure you can. Only need to be 62 and your spouse to be receiving retirement or disability benefits. Also , you can qualify for medicare at 65.", "session_id": "doc2dial_338"}
{"topic_shift": true, "utterance": "Thank you. A last question. Is there any kind of discount on the benefit i will receive if i'm not in full age of retirement yet?", "session_id": "doc2dial_338"}
{"topic_shift": false, "utterance": "Yeah. Until you reach full retirement age, your benefit amount will be reduced based n the number of months up to your retirement age.", "session_id": "doc2dial_338"}
{"topic_shift": false, "utterance": "You can help me by telling me how to suspend my student loan payments. I can't pay them at the moment.", "session_id": "doc2dial_3446"}
{"topic_shift": false, "utterance": "Of course. We'll help you stay on the path to successful repayment of your federal student loan.", "session_id": "doc2dial_3446"}
{"topic_shift": true, "utterance": "Can I change my income-driven repayment plan somehow?", "session_id": "doc2dial_3446"}
{"topic_shift": false, "utterance": "Did you have an increase in family size or a decrease in income?", "session_id": "doc2dial_3446"}
{"topic_shift": false, "utterance": "No, nothing of that has changed. Just my expenses.", "session_id": "doc2dial_3446"}
{"topic_shift": true, "utterance": "Does your website have any information about forbearance?", "session_id": "doc2dial_3446"}
{"topic_shift": false, "utterance": "Yes, you can learn more about deferment and forbearance on our website.", "session_id": "doc2dial_3446"}
{"topic_shift": true, "utterance": "What if I recently had a decrease in income?", "session_id": "doc2dial_3446"}
{"topic_shift": false, "utterance": "In that case you can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due.", "session_id": "doc2dial_3446"}
{"topic_shift": true, "utterance": "Well, that's good to know. Can I get some temporary relief, too?", "session_id": "doc2dial_3446"}
{"topic_shift": false, "utterance": "Of course. A deferment or forbearance allows you to temporarily stop making your federal student loan payments or temporarily reduce your monthly payment amount. This may help you avoid default.", "session_id": "doc2dial_3446"}
{"topic_shift": false, "utterance": "Hi, could you tell me what information do I need to request the burial in a VA cemetery?", "session_id": "doc2dial_1251"}
{"topic_shift": true, "utterance": "do you want information to apply?", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "do you have the discharge papers?", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1251"}
{"topic_shift": true, "utterance": "If I sign the form on behalf of someone else, what should I do?", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "Among the things you should do are the following:\u00a0\u00a0\u00a0 Select box 33B on the form and provide your name, address, phone number, and email address in blocks 34-37\u00a0\u00a0 provide documents that show why the person requesting can t signal", "session_id": "doc2dial_1251"}
{"topic_shift": true, "utterance": "What if I need help completing my application?", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "Call our toll free hotline at 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m. ET", "session_id": "doc2dial_1251"}
{"topic_shift": true, "utterance": "What happens after I apply?", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "Find out what happens after requesting a pre-need eligibility determination", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "Where can i get more information?", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "For more information, you can call 877 - 222 - 8387. We are here Monday through Friday from 8:00 a.m. at 8:00 p.m.", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "What days can I call?", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "We are here Monday through Friday from 8:00 a.m. at 8:00 p.m.", "session_id": "doc2dial_1251"}
{"topic_shift": false, "utterance": "I wanted to see what the copays are for certain services", "session_id": "doc2dial_1245"}
{"topic_shift": true, "utterance": "We can help, we have a page where you can view our copay rates for different types of care, tests, and medications..", "session_id": "doc2dial_1245"}
{"topic_shift": true, "utterance": "Did you want to know about other services?", "session_id": "doc2dial_1245"}
{"topic_shift": false, "utterance": "yeah, I could use info on VA disability", "session_id": "doc2dial_1245"}
{"topic_shift": false, "utterance": "Okay, we can help you learn how to file a claim for disability compensation and how to manage your benefits", "session_id": "doc2dial_1245"}
{"topic_shift": true, "utterance": "can you give me the number we use if we have a hearing impairment or does it not work with you guys?", "session_id": "doc2dial_1245"}
{"topic_shift": false, "utterance": "You can call TTY: 711 and connect with us", "session_id": "doc2dial_1245"}
{"topic_shift": true, "utterance": "and do you have more info on education benefits so I can go back to school?", "session_id": "doc2dial_1245"}
{"topic_shift": false, "utterance": "Yes, we can help you apply for and manage education benefits", "session_id": "doc2dial_1245"}
{"topic_shift": true, "utterance": "Is there anywhere I can message the VA online?", "session_id": "doc2dial_1245"}
{"topic_shift": false, "utterance": "You can ask a question online. we have a page set up just for that", "session_id": "doc2dial_1245"}
{"topic_shift": true, "utterance": "I also wanted to know more about VA mental health services , do you have anything on that?", "session_id": "doc2dial_1245"}
{"topic_shift": false, "utterance": "Yes, we can help you find out how to access VA mental health services for many different needs", "session_id": "doc2dial_1245"}
{"topic_shift": true, "utterance": "can I follow you on social media?", "session_id": "doc2dial_1245"}
{"topic_shift": false, "utterance": "Yes, we have a Veterans Health Administration accounts on Twitter, Facebook, and YouTube", "session_id": "doc2dial_1245"}
{"topic_shift": false, "utterance": "If I have a defaulted loan, am I eligible for teacher loan forgiveness?", "session_id": "doc2dial_2994"}
{"topic_shift": true, "utterance": "Are you currently in default with your loan?", "session_id": "doc2dial_2994"}
{"topic_shift": false, "utterance": "Yes, unfortunately, I am", "session_id": "doc2dial_2994"}
{"topic_shift": false, "utterance": "You will not be eligible for forgiveness of that loan unless you make satisfactory arrangements with the holder of the defaulted loan", "session_id": "doc2dial_2994"}
{"topic_shift": true, "utterance": "What is one of the additional requirements of teacher loan forgiveness for elementary, middle or secondary school teachers who are not new to the profession?", "session_id": "doc2dial_2994"}
{"topic_shift": false, "utterance": "One of the requirements is that the individual must be made available to the public upon request", "session_id": "doc2dial_2994"}
{"topic_shift": true, "utterance": "What way do I go about applying for teacher loan forgiveness?", "session_id": "doc2dial_2994"}
{"topic_shift": false, "utterance": "You need to submit a completed Teacher Loan Forgiveness Application to your loan servicer. You must have completed the required five consecutive years of qualifying teaching", "session_id": "doc2dial_2994"}
{"topic_shift": false, "utterance": "I have loans with different loan servicers and am applying for forgiveness, will that cause a problem?", "session_id": "doc2dial_2994"}
{"topic_shift": false, "utterance": "You will need to submit a separate form to each loan servicer", "session_id": "doc2dial_2994"}
{"topic_shift": true, "utterance": "Is it possible to receive teacher loan forgiveness on PLUS loans or Federal Perkins Loans?", "session_id": "doc2dial_2994"}
{"topic_shift": false, "utterance": "Federal Perkins Loans are not eligible for this type of forgiveness. There is a possibility that you could have a portion or all of the loan canceled based on your employment or volunteer service or even discharged under certain conditions", "session_id": "doc2dial_2994"}
{"topic_shift": false, "utterance": "I'm having trouble making the payments on a loan", "session_id": "doc2dial_3452"}
{"topic_shift": true, "utterance": "So you are having trouble making your monthly payments?", "session_id": "doc2dial_3452"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3452"}
{"topic_shift": false, "utterance": "You can contact your loan servicer and they can help you understand your options", "session_id": "doc2dial_3452"}
{"topic_shift": true, "utterance": "any advice I could have used before getting the loan?", "session_id": "doc2dial_3452"}
{"topic_shift": false, "utterance": "You should fully understand your loan agreement and the type of loan you are receiving", "session_id": "doc2dial_3452"}
{"topic_shift": true, "utterance": "can I combine loans to get better payments?", "session_id": "doc2dial_3452"}
{"topic_shift": false, "utterance": "Yes, you can combine your multiple federal student loans into a single Direct Consolidation Loan to simplify repayment.", "session_id": "doc2dial_3452"}
{"topic_shift": true, "utterance": "what can I do to avoid default?", "session_id": "doc2dial_3452"}
{"topic_shift": false, "utterance": "You need to fully understand your loan agreement and the types of loans you are receiving. Don't borrow more than you need or more than you expect to be able to repay.", "session_id": "doc2dial_3452"}
{"topic_shift": true, "utterance": "what happens after I miss a payment or two?", "session_id": "doc2dial_3452"}
{"topic_shift": false, "utterance": "Your loan will be delinquent and late fees may be assessed. Even if you are delinquent on your loan, you may still be able to avoid default, so it\u2019s important that you contact your loan servicer immediately.", "session_id": "doc2dial_3452"}
{"topic_shift": false, "utterance": "Hi there. I'm looking about information related to what can I do if my parents don't want to pay for my college.", "session_id": "doc2dial_3334"}
{"topic_shift": true, "utterance": "You need to know that you can't consider yourself independent of your parents just because they don't to help you with this process.", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "Do you know what would happen if you don't provide their information, right?", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "I have an idea about it.", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "You need to know that your application may be considered rejected.", "session_id": "doc2dial_3334"}
{"topic_shift": true, "utterance": "But I have no contact with my parents because I have left my home due to an abusive situation.", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "In that case, you need to fill your fafsa form anyway and get in contact immediately with the financial aid office at the college or career school you plan to attend and then know what to do next.", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "But what can I do if I have no contact at all with my parents?", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "You need to fill your fafsa form and keep with the process.", "session_id": "doc2dial_3334"}
{"topic_shift": true, "utterance": "But this is really mandatory? I mean the parents information.", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "Yes, the parents information is used in determinating eligibility for programs such as health professions.", "session_id": "doc2dial_3334"}
{"topic_shift": true, "utterance": "So, one way or another I have to answer the questions about them?", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "Yes, that's right. Specially if you still under them.", "session_id": "doc2dial_3334"}
{"topic_shift": false, "utterance": "Will VA cover the cost of eyeglasses?", "session_id": "doc2dial_1523"}
{"topic_shift": true, "utterance": "We ll cover the cost of your eyeglasses if you meet at least one of the requirements", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "what requirements?", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "We ll cover the cost of your eyeglasses if you meet at least one of the requirements listed below", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "ok, what requirements?", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "Do you have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments?", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "Are you a former prisoner of war POW?", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "Were awarded a Purple Heart?", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "Receive benefits under Title 38 United States Code U.S.C?", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "Receive an increased pension based on your being permanently housebound and in need of regular aid and attendance?", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "then you are not eligible for these benefits", "session_id": "doc2dial_1523"}
{"topic_shift": false, "utterance": "What Happens After I File a Supplemental Claim", "session_id": "doc2dial_1292"}
{"topic_shift": true, "utterance": "Find out what happens after you request a decision review", "session_id": "doc2dial_1292"}
{"topic_shift": false, "utterance": "did the VA schedule the exams for you?", "session_id": "doc2dial_1292"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1292"}
{"topic_shift": true, "utterance": "What if I need help?", "session_id": "doc2dial_1292"}
{"topic_shift": false, "utterance": "A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review", "session_id": "doc2dial_1292"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_1292"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews . Go to FAQs", "session_id": "doc2dial_1292"}
{"topic_shift": true, "utterance": "Can I file a Supplemental Claim?", "session_id": "doc2dial_1292"}
{"topic_shift": false, "utterance": "You can file a Supplemental Claim within 1 year of a decision if you have new evidence , unless one of these rare situations applies to you .", "session_id": "doc2dial_1292"}
{"topic_shift": true, "utterance": "How do I file a Supplemental Claim with new evidence?", "session_id": "doc2dial_1292"}
{"topic_shift": false, "utterance": "fill out the Decision Review Request : Supplemental Claim VA Form 20 - 0995 . Download VA Form 20 - 0995 PDF", "session_id": "doc2dial_1292"}
{"topic_shift": false, "utterance": "I am having a few problems understanding the financial aid that is available through the FSA, could you help me with it please?", "session_id": "doc2dial_2943"}
{"topic_shift": false, "utterance": "Are you currently preparing for college or a career school?", "session_id": "doc2dial_2943"}
{"topic_shift": false, "utterance": "Yes, I am", "session_id": "doc2dial_2943"}
{"topic_shift": false, "utterance": "We have a dedicated piece on our website that informs you how financial aid works, gives you insights into what types of financial aid are available and also helps you to calculate what amount of financial aid you may be eligible for", "session_id": "doc2dial_2943"}
{"topic_shift": true, "utterance": "What are the different types of aid that are available through the FSA?", "session_id": "doc2dial_2943"}
{"topic_shift": false, "utterance": "Grants are aids that are available, based on need. These typically don't have to be repaid", "session_id": "doc2dial_2943"}
{"topic_shift": true, "utterance": "Can you give me further information on the FAFSA4caster service?", "session_id": "doc2dial_2943"}
{"topic_shift": false, "utterance": "This service is used to estimate what aid you may be eligible for and is specific for each and every applicant", "session_id": "doc2dial_2943"}
{"topic_shift": true, "utterance": "Can you explain to me what Work-Study Jobs are in relation to the types of aid that are available?", "session_id": "doc2dial_2943"}
{"topic_shift": false, "utterance": "Work-Study Jobs are a way for students to earn money to help pay for school", "session_id": "doc2dial_2943"}
{"topic_shift": true, "utterance": "How are loans assessed under financial aid through the FSA?", "session_id": "doc2dial_2943"}
{"topic_shift": false, "utterance": "Loans are monies that are advanced to students by way of a borrowing that pay for college or career school. These loans must be repaid along with any interest that accrues", "session_id": "doc2dial_2943"}
{"topic_shift": false, "utterance": "Hello. I understand I need original documents, but which ones?", "session_id": "doc2dial_3485"}
{"topic_shift": true, "utterance": "Hello. Thank you for asking. I will be glad to assist you with that We can accept only certain documents as proof of U.S. citizenship .   These include a U.S. birth certificate or a U.S. passport .] AgeYou must present your birth certificate", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "Does a birth certificate exist?", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "Great! Then we ca accept that", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "What if a social security family was never assigned?", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "Sure! I will be glad to assist you. Here are examples of documents you can use to prove a Social Security number was never assigned  Sure! I will be glad to assist you.  If you lived outside the United States for an extended period ,  a current or previous passport ,s school and/or employment records", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "What will you use these documents for?", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "We may use one document for two purposes  For example , we may use your U.S. passport as proof of both citizenship and identity", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "What if a birth certificate does not exist?", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "If a birth certificate does not exist  we may be able to accept your :s  Religious record made before the age of 5 showing your date of birth ;s   U.S. hospital record of your birth", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "Do you need any other information?", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "we may ask you for information about the schools you attended or we may ask you to provide copies of tax records that would show you were never assigned a Social Security number", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "What if the person is 12 years old?", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "Anyone age 12 or older requesting an original Social Security number must appear in person for an interview", "session_id": "doc2dial_3485"}
{"topic_shift": false, "utterance": "How do you come up with the amount of financial aid I will get?", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "The schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid.", "session_id": "doc2dial_2957"}
{"topic_shift": true, "utterance": "is it the same for determining how much non-need financial aid we will receive?", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "The school will use a formula to determine how much non-need based aid you can get.", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "Would you like an example on how the aid is determined?", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "Okay, lets say your COA is $16,000 and you\u2019ve been awarded a total of $4,000 in need-based aid and private scholarships, you can get up to $12,000 in non-need-based aid.", "session_id": "doc2dial_2957"}
{"topic_shift": true, "utterance": "how does the need based aid work if my cost is the same as your example?", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "If your COA is $16,000 and your EFC is 12000, your financial need is $4,000, so you aren\u2019t eligible for more than $4,000 in need-based aid.", "session_id": "doc2dial_2957"}
{"topic_shift": true, "utterance": "how is my non need financial aid determined?", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "The school takes your cost of attendance and subtracts any financial aid you have already been awarded", "session_id": "doc2dial_2957"}
{"topic_shift": true, "utterance": "how is the EFC used/", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "The EFC is an index number that college financial aid staff use to determine how much financial aid you would receive if you were to attend their school. The information you report on your FAFSA form is used to calculate your EFC.", "session_id": "doc2dial_2957"}
{"topic_shift": false, "utterance": "Could you help me with the Retirement Benefits Planner?", "session_id": "doc2dial_3491"}
{"topic_shift": true, "utterance": "Would you like to know about Government Pension Offset pertaining to retirement?", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "Yes, I would like to learn about GPO.", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "Will you receive a pension for work not covered by Social Security such as government employment?", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "Yes, I will receive a pension for work not covered by Social Security.", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "Then any Social Security you would receive on your spouse's record may be reduced.", "session_id": "doc2dial_3491"}
{"topic_shift": true, "utterance": "Could I get access to my spouse's estimates of benefits?", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "Did you find the amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "No, I did not find that amount yet.", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "Did you know that you need to divide the amount your spouse gets in half and round down to the nearest dollar?", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "Yes, I am aware of the calculations I have to do.", "session_id": "doc2dial_3491"}
{"topic_shift": true, "utterance": "Then you should be able to find the amount of estimated monthly Social Security benefit you would receive as a spouse.", "session_id": "doc2dial_3491"}
{"topic_shift": true, "utterance": "Are any individuals exempt from the offset?", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "Yes, some are exempt from the offset and you can find out by reading \"When won't my Social Security benefits be reduced.\"", "session_id": "doc2dial_3491"}
{"topic_shift": false, "utterance": "What is the ways I can get help related to sexual trauma?", "session_id": "doc2dial_1286"}
{"topic_shift": true, "utterance": "Are you a Veteran who has experienced MST?", "session_id": "doc2dial_1286"}
{"topic_shift": false, "utterance": "No, I have not experience MST.", "session_id": "doc2dial_1286"}
{"topic_shift": true, "utterance": "Where is it that I can find more information and support?", "session_id": "doc2dial_1286"}
{"topic_shift": false, "utterance": "Some other help is through our women's health website and it will tell you how we help women Veterans stay well.  Also, we have a Center for Women Veterans website that tells you about health care and other benefits and programs available for women Veterans.", "session_id": "doc2dial_1286"}
{"topic_shift": true, "utterance": "How can I reach a VA health care provider?", "session_id": "doc2dial_1286"}
{"topic_shift": false, "utterance": "You can reach a VA health care provider at your local VA medical center by 24 hours a day; 7 days a week.", "session_id": "doc2dial_1286"}
{"topic_shift": false, "utterance": "What will the provider answer on the phone?", "session_id": "doc2dial_1286"}
{"topic_shift": false, "utterance": "The provider will answer any questions and help you by giving you advice on health concerns.", "session_id": "doc2dial_1286"}
{"topic_shift": true, "utterance": "How am I supposed to access women's health care service provided by the VA?", "session_id": "doc2dial_1286"}
{"topic_shift": false, "utterance": "First, you would need to apply for VA health care.", "session_id": "doc2dial_1286"}
{"topic_shift": false, "utterance": "Is direct deposit available?", "session_id": "doc2dial_489"}
{"topic_shift": true, "utterance": "Direct deposit is a simple , safe , and secure way to get benefits .  Do you have that option?", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "How do i set them up?", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "Do you want to set up or change the direct deposit of your benefit payment ?", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "Do I just sign in and create account?", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "you have a bank account , simply log in to or create your personal and secure my Social Security account", "session_id": "doc2dial_489"}
{"topic_shift": true, "utterance": "How do I set up direct deposit?", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "If you already receive Social Security or Supplemental Security Income SSI benefitsand", "session_id": "doc2dial_489"}
{"topic_shift": true, "utterance": "I still have questions, what should I do?", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "If you have questions or need help understanding how to set up or change direct deposit online", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "YEs I will than k you", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "Additional information related to this servicer    As of March 1 , 2013 , [26] you are required to receive your payments electronically .", "session_id": "doc2dial_489"}
{"topic_shift": false, "utterance": "What services are available for health needs and conditions?", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "At VA , we offer many services and programs for Veterans with specific needs like women Veterans , Veterans with mental health problems , and elderly or disabled Veterans .We cover the cost of many of these services under the VA health care program .", "session_id": "doc2dial_3678"}
{"topic_shift": true, "utterance": "Do you have any health concerns based on your service history?", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "Certain health concerns may be more likely to affect Veterans who served in a specific time and place . Find out which health concerns you should be aware of depending on when and where you served", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "So it depends on where I served?", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "Yes. Certain health concerns may be more likely to affect Veterans who served in a specific time and place .", "session_id": "doc2dial_3678"}
{"topic_shift": true, "utterance": "What if I need help understanding my benefits or accessing services?", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "Do you need to know more about your VA health care benefits , your health care team , and where you ll go for care", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "Can you help access the services?", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "call our toll - free hotline at 877 - 222 - 8387 , Monday through Friday , 8:00 a.m. to 8:00 p.m. ET.", "session_id": "doc2dial_3678"}
{"topic_shift": false, "utterance": "Hello, I'm a student whose parents were Killed in Iraq, I want to know if I can get \"aid\", and if so: what do I have to do?", "session_id": "doc2dial_4117"}
{"topic_shift": true, "utterance": "Null", "session_id": "doc2dial_4117"}
{"topic_shift": false, "utterance": "Did your parents die as result of military service in Iraq?", "session_id": "doc2dial_4117"}
{"topic_shift": false, "utterance": "No, they weren't performing military service.", "session_id": "doc2dial_4117"}
{"topic_shift": true, "utterance": "I mean, after that... I don't have the resources to pay college, since I'm homeless... but I really want to go to college. Is there a way I can go to college?", "session_id": "doc2dial_4117"}
{"topic_shift": false, "utterance": "Yes, there's a way. We currently have a plan to prevent homeless to not attending college. The program is called: \"Identifying and Supporting Students Experiencing Homelessness from Pre - School to Post - Secondary Ages\" I'll send you the link so that you can read more about it.", "session_id": "doc2dial_4117"}
{"topic_shift": true, "utterance": "But I'm not a U.S citizen, I just have a permanent resident alien.", "session_id": "doc2dial_4117"}
{"topic_shift": false, "utterance": "In that case you are considered an eligible noncitizen and you'll be able to get federal student aid.", "session_id": "doc2dial_4117"}
{"topic_shift": true, "utterance": "But, how would I know if I'm eligible?", "session_id": "doc2dial_4117"}
{"topic_shift": false, "utterance": "Most U.S. citizens or eligible noncitizens are eligible for financial aid for college or career school, you have to understand the criteria the program uses for \"staying eligible\" as noncitizen, I'll share you a document with all the information.", "session_id": "doc2dial_4117"}
{"topic_shift": true, "utterance": "Thanks a lot! Btw, I have a friend whose parents were killed granting military service in Iraq, can he get it too?", "session_id": "doc2dial_4117"}
{"topic_shift": false, "utterance": "Absolutely! He might be eligible for additional Federal Pell Grant funding or for an Iraq Service Grant", "session_id": "doc2dial_4117"}
{"topic_shift": false, "utterance": "Hello? Please, i'm a non citizen adult and i'm looking to get a replacement for a SSN card. Can i apply? Need documents for that?", "session_id": "doc2dial_106"}
{"topic_shift": true, "utterance": "Hi. Indeed, you can apply. As immigrant, first thing to do is to prove your immigration status to us. As such, you must present your current immigration document.", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Can you prove your U.S immigration status?", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Yeah, i can prove that, i have the proper documentation.", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Perfect. Then you must show us one of the next documents: Form I-551 Immigrant Visa or I-766 EAD work permit.", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "No problem. I can do that. Please, i want to know something. All non citizens can apply for a SSN?", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Sorry, but that would be a no. Just those non citizens who have work permit from DHS can apply for a Social security number.", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "I see. And what about if i'm a foreign worker? Can i apply too?", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "If that's the case. You'll just need to show us form I-94, Arrival or Departure Record or the admission stamp in your valid foreign passport showing a class of admission permitting to work. In some cases, workers must show form I-766 from DHS.", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Um, ok, thanks. Just to be sure about an earlier point, only non citizens with work permit can apply for SSN, correct?", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "That's correct. Only those with work permit from DHS can apply.", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Thanks. Look, i don't have this condition, but i wanted to know what i would need to show in case i need a social security number with tax purposes?", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Sure, i can give you that information. If you have that case, you can apply for an individual Taxpayer identification number from the U.S IRS. You need to call the IRS toll free number to get more info.", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Ok, got it. Last question, what about if i'm a student?", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "Well, if that' the case, aside the earlier documents, you'll need to show us your form I-20.", "session_id": "doc2dial_106"}
{"topic_shift": false, "utterance": "and can i request by mail?", "session_id": "doc2dial_2566"}
{"topic_shift": true, "utterance": "of course You must send a printed copy of your application, the associated documents and the fee", "session_id": "doc2dial_2566"}
{"topic_shift": false, "utterance": "Do you want more information?", "session_id": "doc2dial_2566"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2566"}
{"topic_shift": true, "utterance": "and should i have a zoning test?", "session_id": "doc2dial_2566"}
{"topic_shift": false, "utterance": "If you don't have proof of zoning, don't submit an application with the DMV yet!", "session_id": "doc2dial_2566"}
{"topic_shift": true, "utterance": "What happens after I send the application?", "session_id": "doc2dial_2566"}
{"topic_shift": false, "utterance": "Once your application is complete and accurate, a repair shop record will be issued to you.", "session_id": "doc2dial_2566"}
{"topic_shift": true, "utterance": "What information is there on the Official Repair Shop?", "session_id": "doc2dial_2566"}
{"topic_shift": false, "utterance": "The DMV does not provide official posters for repair shops. You can buy these signs at various sign shops and automotive supply stores. Please refer to the Motor Vehicle Repair and Body Shop Regulation pdf CR-82 82.7 for specific requirements.", "session_id": "doc2dial_2566"}
{"topic_shift": true, "utterance": "If I still don't have my proof of Workers' Compensation Insurance?", "session_id": "doc2dial_2566"}
{"topic_shift": false, "utterance": "Don't Submit an Application to the DMV Yet!", "session_id": "doc2dial_2566"}
{"topic_shift": false, "utterance": "Veterans Educational Assistance Program (VEAP)", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "You may be able to continue your education by using part of your military pay to help cover the cost of school .", "session_id": "doc2dial_1709"}
{"topic_shift": true, "utterance": "What s covered under VEAP education benefits?", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "we ll help you pay for these types of courses : Remedial courses classes some students must take to build up their basic skills in math , reading , or English before they can take regular college courses", "session_id": "doc2dial_1709"}
{"topic_shift": true, "utterance": "To be eligible for VEAP benefits, are all requirements mandatory?", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "Entered service for the first time between January 1 , 1977 , and June 30 , 1985", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "Opened and put money into your VEAP account before April 1 , 1987", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "yes too", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "Put in $ 25 $ 2,700 on your own", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "yes i put in 500$", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "Finished your first period of service and didn t receive a dishonorable discharge", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "yes i not receive a dishonorable discharge", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "good then you are eligible to get these benefits", "session_id": "doc2dial_1709"}
{"topic_shift": false, "utterance": "Yes I'm moving and need to know what to do about my plates.", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "Do you want to register your vehicle in another state?", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2200"}
{"topic_shift": true, "utterance": "Is it possible to an insurance in another state and keep my vehicle registered in New York?", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "No that is not possible.", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "Have you replaced your New York State insurance coverage with out- of-state insurance?", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "Not yet, I'm seeing if it's possible.", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "What happens if I do?", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "The DMV will take action against your New York State registration and driver license even if you move out of New York.", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "Will I have trouble getting a new license in New Jersey?", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "Yes the consequences can affect your ability to have a driver license in your new state.", "session_id": "doc2dial_2200"}
{"topic_shift": false, "utterance": "I've been wondering how many social security credits I must earn to get social security benefits. Do you know how many I need?", "session_id": "doc2dial_660"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits. You earn Social Security credits when you work and pay Social Security taxes.", "session_id": "doc2dial_660"}
{"topic_shift": true, "utterance": "Can you tell me how I can earn these credits?", "session_id": "doc2dial_660"}
{"topic_shift": false, "utterance": "Are you working and paying Social Security taxes?", "session_id": "doc2dial_660"}
{"topic_shift": false, "utterance": "No, not at the moment.", "session_id": "doc2dial_660"}
{"topic_shift": false, "utterance": "What is the maximum of credits I can earn per year?", "session_id": "doc2dial_660"}
{"topic_shift": false, "utterance": "You can earn up to a maximum of four credits per year.", "session_id": "doc2dial_660"}
{"topic_shift": true, "utterance": "I see, but my disability doesn't make this less complicated. Can you give me a proper example?", "session_id": "doc2dial_660"}
{"topic_shift": false, "utterance": "Sure. If you become disabled at age 27, you would need 3 years of work 12 credits out of the past 6 years between ages 21 and 27.", "session_id": "doc2dial_660"}
{"topic_shift": true, "utterance": "Now that is a good example, thank you. And how many credits do I need for survivors benefits?", "session_id": "doc2dial_660"}
{"topic_shift": false, "utterance": "The number of credits needed for family members to be eligible for survivors benefits depends on your age when you die. The younger you are, the fewer credits needed.", "session_id": "doc2dial_660"}
{"topic_shift": false, "utterance": "Where can I renew my CDL?", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "You must renew at a DMV office, but it will not be accepted as proof of identification to board a domestic flight after October first.", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "if I can no longer use my CDL as identification for flight purposes, what should I use if I do not have a passport?", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "It is recommended that you upgrade to an Enhanced or REAL ID when you renew.", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "Are REAL ID's available now?", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "Yes, you can get your Enhanced or REAL ID today.", "session_id": "doc2dial_2214"}
{"topic_shift": true, "utterance": "What are the renewal fees for CDLs?", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "The fees for the photo document and the supplemental Metropolitan Commuter Transportation District are the basic fees.  There could possibly be additional fees.", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "How much additional would it cost me if I am combining with a motorcycle Class MJ?", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "A motorcycle Class MJ would add an additional $8 to the total of your fees.", "session_id": "doc2dial_2214"}
{"topic_shift": true, "utterance": "Do I need to meet the federal medical certification requirements every time I renew my CDL?", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "If you are a US citizen or lawful permanent resident you will only need to provide the required proofs on the first, original, amendment, reciprocity or renewal application on or after June 18, 2015.  The proof will be retained on your driving record.", "session_id": "doc2dial_2214"}
{"topic_shift": true, "utterance": "What topic will I find more information on if I go to the MyDMV website?", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "When the \"do it online\" button shows in the megamenu, this information is all under the topic \"Commercial Drivers\".", "session_id": "doc2dial_2214"}
{"topic_shift": false, "utterance": "I'm here to figure out how changes to my situation affect my retirement benefits.", "session_id": "doc2dial_674"}
{"topic_shift": true, "utterance": "Has a major change happened in your life?", "session_id": "doc2dial_674"}
{"topic_shift": false, "utterance": "No, I wouldn't call it a major change. A small one perhaps.", "session_id": "doc2dial_674"}
{"topic_shift": true, "utterance": "Yesterday I received a suspicious call from someone who said he was working for social security. What should I do in such a situation?", "session_id": "doc2dial_674"}
{"topic_shift": false, "utterance": "You should hang up and then report details of the call to the Office of the Inspector General. You can do this by submitting a report online.", "session_id": "doc2dial_674"}
{"topic_shift": true, "utterance": "Alright, I'll follow your advice. So what benefits am I entitled to?", "session_id": "doc2dial_674"}
{"topic_shift": false, "utterance": "Help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.", "session_id": "doc2dial_674"}
{"topic_shift": true, "utterance": "What should I do after applying for retirement benefits?", "session_id": "doc2dial_674"}
{"topic_shift": false, "utterance": "Successfully filing for retirement benefits isn't the end of your Social Security journey. We have resources to save you time on important retirement tasks and keep you in control of your Social Security account benefits through a free my Social Security account.", "session_id": "doc2dial_674"}
{"topic_shift": true, "utterance": "What if I already receive social security benefits and something has changed?", "session_id": "doc2dial_674"}
{"topic_shift": false, "utterance": "You can update much of your information online with your personal my Social Security account.", "session_id": "doc2dial_674"}
{"topic_shift": false, "utterance": "Is there any option for a borrower to be eligible for debt forgiveness of a federal student loan if the school in question misled the borrower or were engaged in misconduct unbecoming of the school?", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "Yes, this type of debt forgiveness is called borrower defense to repayment, which is also shortened to borrower defense. There is more information available on the website", "session_id": "doc2dial_4103"}
{"topic_shift": true, "utterance": "What are the notifications regarding Manriquez v. DeVos Lawsuit and will they affect me?", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "Borrower defense applicants who are potential members of the group of borrowers to whom the lawsuit applies will begin to receive notifications about this lawsuit fro the US Government from Dec 26, 2019. These notifications are sent by email from the address noreply@studentaid.gov", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "If I am due to receive a notification in relation to this lawsuit and I don't have a valid email address, what happens?", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "No, I on;t think I fit into this category", "session_id": "doc2dial_4103"}
{"topic_shift": true, "utterance": "Is there a way for me to apply for a Direct Consolidation Loan if I want to have my borrower defense discharge apply to my FFEL?", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "You can apply by logging on to StudentAid.gov/app/launchConsolidation.action. Once your Direct Consolidation Loan is approved, you can then contact the borrower defense hotline on 1-855-279-6207 from 8am to 8pm", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "Where can I go for reconsideration of a decison regarding a borrower defense?", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "We have a dedicated borrower defense hotline at 1-855-279-6207 from 8am to 8pm", "session_id": "doc2dial_4103"}
{"topic_shift": true, "utterance": "I have applied for borrower defense by way of email but now have found further information that I want to send, can I do this?", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "You can send them by way of email and scan any PDF document attachments", "session_id": "doc2dial_4103"}
{"topic_shift": false, "utterance": "I lost my Social Security card, can you help me get a new one. I am a foreign born US Citizen and an adult.", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "Yes, i can help you. You can replace your card for free if it is lost, but you may not need to get a replacement", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "Are there any special requirements that i need to meet?", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "Yes, you need to have a mailing address but you can apply for a replacement card online", "session_id": "doc2dial_112"}
{"topic_shift": true, "utterance": "What are the documents that i need to get a card?", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "You will need to provide proof of citizenship", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "Have you already established your US citizenship with the Social Security Administration?", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "No i have not done that yet", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "What documents do i need to provide?", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "I can help you with that. We require a document that is current, with your name, date of birth or age and preferably a recent photograph", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "Can you help me get the documents that i need?", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "Yes, we will accept a US drivers license or a state-issued non-driver identification card.", "session_id": "doc2dial_112"}
{"topic_shift": false, "utterance": "How to Change the Name in the Title After the Lease Purchase At a DMV Office", "session_id": "doc2dial_2572"}
{"topic_shift": true, "utterance": "Do you want to know what to bring?", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "have all the evidence?", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "proof of identity such as a NYS License , Permit , or Non - Driver ID card must be current or not expired for more than 2 years", "session_id": "doc2dial_2572"}
{"topic_shift": true, "utterance": "When I buy a vehicle from a leasing company what should I have?", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "in your name .The title must be issued in your name before you can sell or transfer the vehicle . You can transfer the title by mail or at a DMV office", "session_id": "doc2dial_2572"}
{"topic_shift": true, "utterance": "Where can dealers find information about filing or removing a lien?", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "See Remove or add a lienholder from a title", "session_id": "doc2dial_2572"}
{"topic_shift": true, "utterance": "and what should i send by mail", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "NYS DMV Title ServicesDepartment of Motor Vehicles6 Empire State PlazaAlbany , NY 12228 - 0331", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "the title you must have completed?", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "the New York State title or other acceptable proof of ownership.  The title must have completed", "session_id": "doc2dial_2572"}
{"topic_shift": false, "utterance": "can you give me details of VA benefits for service members", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "you 're serving on active duty in the United States uniformed services , including active National Guard and Reserve with federal pay", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "you may be eligible for VA benefits both during service and after separation or retirement", "session_id": "doc2dial_1053"}
{"topic_shift": true, "utterance": "what are the benefit pages", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "On this pageyou can use during and after service VA benefitsTime - sensitive VA benefits to consider when separating or retiring", "session_id": "doc2dial_1053"}
{"topic_shift": true, "utterance": "If I'm a traditional or technical member of the National Guard and Reserve,", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "you may also be eligible for some VA benefits . Find out which benefits you may qualify for and when to apply .  You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "If I'm a traditional or technical member of the National Guard and Reserve", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "You 'll also learn about these benefits in your required Transition Assistance Program TAP briefing", "session_id": "doc2dial_1053"}
{"topic_shift": true, "utterance": "what are the VA benefits that I can use during and after the service", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "GI Bill and other education benefitsFind out if you qualify for VA education benefits to help pay for school or training", "session_id": "doc2dial_1053"}
{"topic_shift": false, "utterance": "what can you tell me about Social Security Direct Deposit", "session_id": "doc2dial_3644"}
{"topic_shift": true, "utterance": "Are you already receiving benefits?", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3644"}
{"topic_shift": true, "utterance": "Not currently receiving benefits?", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "you don t get Social Security or SSI benefits yet but are planning to apply?", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "you already have an account?", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "have your checkbook or a copy of your bank statement with you .", "session_id": "doc2dial_3644"}
{"topic_shift": true, "utterance": "If i already receive Social Security or SSI benefits and you have a bank account?", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "you can sign up for Direct Deposit by :starting or changing Direct Deposit online Social Security benefits only", "session_id": "doc2dial_3644"}
{"topic_shift": false, "utterance": "Can I request another person's military records?", "session_id": "doc2dial_884"}
{"topic_shift": true, "utterance": "Would you happen to be a family member planning a burial for a veteran in a VA national cemetery?", "session_id": "doc2dial_884"}
{"topic_shift": false, "utterance": "Yes, we are, unfortunately, burying our grandfather.", "session_id": "doc2dial_884"}
{"topic_shift": false, "utterance": "If you will dial 1-800-535-1117, you can get assistance in getting your grandfather's DD214 or other discharge documents.", "session_id": "doc2dial_884"}
{"topic_shift": true, "utterance": "Will they be able to help me if I believe it has been almost 65 years or so since his military release date?", "session_id": "doc2dial_884"}
{"topic_shift": false, "utterance": "If he was discharged more than 62 years ago, then the National Archives opens all of those records to the public and ordering a copy will be easy.", "session_id": "doc2dial_884"}
{"topic_shift": true, "utterance": "If I also want to order my own service records through milConnect, how do I know if my request was successfully received?", "session_id": "doc2dial_884"}
{"topic_shift": false, "utterance": "After you order your records through milConnect, you will receive an email letting you know we are processing it.", "session_id": "doc2dial_884"}
{"topic_shift": true, "utterance": "Also, when I attempt to order my grandfather's records in preparation for his funeral, what if I find out it has not quite been 62 years and they are not held as public with the National Archives?", "session_id": "doc2dial_884"}
{"topic_shift": false, "utterance": "You may be able to have his next of kin place the order or you may still be able to request limited information from their Military Personnel File.", "session_id": "doc2dial_884"}
{"topic_shift": true, "utterance": "How would his next of kin be able to order the records?", "session_id": "doc2dial_884"}
{"topic_shift": false, "utterance": "There are several options for the next of kin to be able to do that, but the first way would be to mail or fax a Request Pertaining to Military Records Standard Form SF 180 to the National Personnel Records Center.", "session_id": "doc2dial_884"}
{"topic_shift": true, "utterance": "Are there other ways besides milConnect to acquire my own records?", "session_id": "doc2dial_884"}
{"topic_shift": false, "utterance": "You can mail or fax a Request Pertaining to Military Records Standard Form SF 180 to the National Personnel Records Center, you can write them a letter and mail it to their Missouri address or you can visit their office in person. You can also hire an independent researcher.", "session_id": "doc2dial_884"}
{"topic_shift": false, "utterance": "Hey there. I would like to get some information about a temporary relief.", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Sure. There is no problem, we can help you if you have to do a suspension of your payments.", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Are you in a short time period of financial bind?", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Yes, I am in a period I don't know how can I pay any more.", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Well, that's very bad to hear. You can suspend your payments for a while.", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "There is some how to get a loan relief?", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "You mean like a forgiveness of your loan. Yes, this is possible, like a period of deferment or forbearance.", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "I see, this is something that I'm looking for, because the covid19 outbreak. This counts? I mean, this is covered?", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Yes, there are special measures that has been taken about this, which will last from march 13 through sept 30 of 2020.", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Bu if I have the chance to make a payment or two I can do it too, right?", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Yes, no problem. But if you can't  do it, you can skip them during this period of time.", "session_id": "doc2dial_3122"}
{"topic_shift": true, "utterance": "This is also related to the amount of taxes I will have to pay?", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Yes, you will need to pay taxed based on the amount forgiven.", "session_id": "doc2dial_3122"}
{"topic_shift": false, "utterance": "Hi I need information about benefits for volunteering for research involving chemical and biological testing", "session_id": "doc2dial_1735"}
{"topic_shift": true, "utterance": "You can get benefits if you volunteered for medical research for the U.S., is that your case?", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "No, I didn't volunteer for medical research", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "were you involved in any other research?", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "Yes I was involved in a research program about chemical and biological testing", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "In that case, you can get medical care through the U.S. Army, but first, you need to meet both of the requirements listed below", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "That's great, what if I have questions or need help getting medical care?", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "In that case, you can visit the U.S. army web page or you can call to 900-984-8523", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "Are there some extra requirements to apply for this benefit?", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "Yes one of the requirements is that the research where you volunteered was between 1942 and 1945", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "Yes, my volunteered research was on 1944", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "That's great, I need to know if you have an injury or a disease that was directly caused by your participation in this research testing?", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "No, I don't have any injury or disease caused by that", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "I'm so sorry, but In that case, you can't apply for getting this benefit, one of the requirements is having an injury or  disease caused by the participation in the research testing", "session_id": "doc2dial_1735"}
{"topic_shift": false, "utterance": "Hi. I'd like to learn about programs you have for veterans wanting to buy a house.", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "I can help you with that process.", "session_id": "doc2dial_1721"}
{"topic_shift": true, "utterance": "What if I have a COE from a previous home purchase?", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "Do you still own that house?", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "No, I just sold it.", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "Are you able to have another veteran take on your loan?", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "I don't think I can convince anyone to do that.", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "Have you paid off your old loan?", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "No, I still have a little left to pay.", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "Unfortunately, you will need to get a new COE.", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "Is there any other way I can use my old COE?", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "Well, you will have to pay off your old loan first.", "session_id": "doc2dial_1721"}
{"topic_shift": false, "utterance": "I am trying to learn about the GI Bill.", "session_id": "doc2dial_890"}
{"topic_shift": true, "utterance": "I can help you with that.", "session_id": "doc2dial_890"}
{"topic_shift": false, "utterance": "Have you sent your documents to the application link?", "session_id": "doc2dial_890"}
{"topic_shift": false, "utterance": "No, no one asked for any documents.", "session_id": "doc2dial_890"}
{"topic_shift": true, "utterance": "Should I start my application?", "session_id": "doc2dial_890"}
{"topic_shift": false, "utterance": "Yes. Let's find out if you are eligible for VA education benefits.", "session_id": "doc2dial_890"}
{"topic_shift": true, "utterance": "Okay. Am I able to apply by mail?", "session_id": "doc2dial_890"}
{"topic_shift": false, "utterance": "You can do that. Be sure to send your application to the regional office at your school.", "session_id": "doc2dial_890"}
{"topic_shift": true, "utterance": "Okay. Can someone in my interested profession help me?", "session_id": "doc2dial_890"}
{"topic_shift": false, "utterance": "Yes, they can help you file your claim.", "session_id": "doc2dial_890"}
{"topic_shift": true, "utterance": "Once I mail my application, what happens next?", "session_id": "doc2dial_890"}
{"topic_shift": false, "utterance": "You aren't able to change anything, but you can contact us if you have questions about your benefits.", "session_id": "doc2dial_890"}
{"topic_shift": false, "utterance": "Hello there, I need some advice on scheduling a road test. Maybe you can answer some questions I have.", "session_id": "doc2dial_2228"}
{"topic_shift": true, "utterance": "Of course. You can use the Road Test Scheduling System. Please note that you can't schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP.", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "Have you NOT passed the road test?", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "No, I passed it. Everything went fine.", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "What if I hadn't passed the test? What were you getting at?", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "In that case you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office.", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "I've read that the kind of vehicle used at the test defines which restrictions I'm given. What kind of restrictions are there?", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "If your road test vehicle has an automatic transmission, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction, for example.", "session_id": "doc2dial_2228"}
{"topic_shift": true, "utterance": "I've also heard there is s a driver's manual. Where can I get it?", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "You can get the New York State Commercial Driver 's Manual (CDL-10) online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.", "session_id": "doc2dial_2228"}
{"topic_shift": true, "utterance": "And how I can find out which kind of proofs I can bring to the DMV office?", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "The DMV Document Guide lists all acceptable legal presence and New York State residence proof documents. You must provide us the original documents (not photocopies).", "session_id": "doc2dial_2228"}
{"topic_shift": false, "utterance": "Can you guide me through the process of applying for disability benefits for a child?", "session_id": "doc2dial_648"}
{"topic_shift": true, "utterance": "Are you planning to apply for a child?", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_648"}
{"topic_shift": true, "utterance": "Do you want me to walk you through the steps of an application?", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "Sure, go ahead.", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "First you should review the Child Disability Starter Kit. This kit answers common questions about applying for Supplemental Security Income (SSI) benefits for children.", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "Do you need additional help with the process?", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "Are you deaf or hard of hearing?", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "Yes, but why are you asking?", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "In that case you can all our toll-free TTY number, 1-800-325-0778.", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "Fine, I'll note it down. Can we return to the topic, please? Does this starter kit include a worksheet?", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "Yes, the kit includes a worksheet that will help you gather the information you need.", "session_id": "doc2dial_648"}
{"topic_shift": false, "utterance": "sdfsdf", "session_id": "doc2dial_3136"}
{"topic_shift": true, "utterance": "Are you interested into apply for this program?", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "Yes, if this is a good thing for me, I would love to.", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "Great this will depend of if you are a student or not, and if are a student you will need to log in into a account just for students.", "session_id": "doc2dial_3136"}
{"topic_shift": true, "utterance": "I see. But there is also a loan program which is for parent, I mean through it the parents can manage some of the loans?", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "Yes, there is. It's the same program, but brings the parents an account for their involvement.", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "Do you have any more questions?", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "I still have some doubts, but not about what we were talking about.", "session_id": "doc2dial_3136"}
{"topic_shift": true, "utterance": "I can give authorization to other people to manage this loans in case I can do it by myself?", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "Yes,, you can authorize your school to help you with the management.", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "So, this is not mandatory?", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "That's right. The authorization is given by you just if you think that could be needed.", "session_id": "doc2dial_3136"}
{"topic_shift": false, "utterance": "it's not my case Social Security Credits", "session_id": "doc2dial_3650"}
{"topic_shift": false, "utterance": "You must earn at least 40 Social Security credits to qualify for Social Security benefits . You earn Social Security credits when you work and pay Social Security taxes .", "session_id": "doc2dial_3650"}
{"topic_shift": true, "utterance": "If i are statutorily blind?", "session_id": "doc2dial_3650"}
{"topic_shift": false, "utterance": "you must only meet the duration of work test", "session_id": "doc2dial_3650"}
{"topic_shift": true, "utterance": "what is the number of credits needed for retirement benefits", "session_id": "doc2dial_3650"}
{"topic_shift": false, "utterance": "you were born after 1928?", "session_id": "doc2dial_3650"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3650"}
{"topic_shift": true, "utterance": "How Credits Are Earned", "session_id": "doc2dial_3650"}
{"topic_shift": false, "utterance": "The amount of earnings it takes to earn a credit may change each year", "session_id": "doc2dial_3650"}
{"topic_shift": true, "utterance": "how to be eligible for disability benefits?", "session_id": "doc2dial_3650"}
{"topic_shift": false, "utterance": "you must meet a recent work test and a duration work test", "session_id": "doc2dial_3650"}
{"topic_shift": false, "utterance": "Give me some info about how to replace the inspection sticker", "session_id": "doc2dial_3888"}
{"topic_shift": true, "utterance": "Sure. You need to order a replacement sticker using the form Request for Replacement Inspection Sticker PDF VS-118. Fill out the form and mail it to the address on the form. Inspection stations electronically send a record of all emissions inspections to the DMV", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "Is your vehicle's inspection sticker expired in the last 60 days?", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "No, it has not expired.", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "Does the inspection sticker expire in more than 60 days?", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "In that case, the fine is between $50 and $100", "session_id": "doc2dial_3888"}
{"topic_shift": true, "utterance": "I need an extension but I'm in Florida, not in New York. What can I do?", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "First at all, you must to determine if an expired out-of-state inspection is a violation of law in that state.", "session_id": "doc2dial_3888"}
{"topic_shift": true, "utterance": "What if I don't have the inspection sticker?", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "The fine would be between $50 and $100. A mandatory state surcharge of $88 - $ 93 in town and village courts is added to the fine. You can receive a parking ticket if your vehicle is parked without an inspection sticker or with an expired inspection sticker.", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "What kind of ehicles are exempt from the emissions inspection?", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "Motorcycles, vehicles that are less than two model years old model year is greater than or equal to calendar year minus one, and more than 25 model years old model year is less than or equal to calendar year minus 25", "session_id": "doc2dial_3888"}
{"topic_shift": false, "utterance": "can you give me details of Print out your VA Welcome Kit", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "Whether you re just getting out of the service or you ve been a civilian for years now , the VA Welcome Kit can help guide you to the benefits and services you ve earned. Based on where you are in life", "session_id": "doc2dial_1047"}
{"topic_shift": true, "utterance": "how do i download the VA benefits and services guides", "session_id": "doc2dial_1047"}
{"topic_shift": true, "utterance": "the guide for veterans?", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "Apply for VA health care PDF Get started with mental health services PDF Apply for a disability rating PDF Apply for education benefits PDF", "session_id": "doc2dial_1047"}
{"topic_shift": true, "utterance": "If I have a service-related disability", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "Explore VA.gov to learn about your benefits", "session_id": "doc2dial_1047"}
{"topic_shift": true, "utterance": "how to download the guide for family members", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "Get started with caregiver benefits PDF Apply for survivor benefits PDF", "session_id": "doc2dial_1047"}
{"topic_shift": true, "utterance": "How is life insurance? Explore VA life insurance options", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "Life insuranceExplore VA life insurance options for Veterans , service members , and families . Manage your policy online , file claims for benefits , and access helpful resources .", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "how is housing assistance", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "Housing assistanceFind out if you 're eligible for VA home loan programs to help you buy , build , repair , or keep a home", "session_id": "doc2dial_1047"}
{"topic_shift": false, "utterance": "What follows after passing the test?", "session_id": "doc2dial_3863"}
{"topic_shift": true, "utterance": "You must first schedule and take a practical exam", "session_id": "doc2dial_3863"}
{"topic_shift": true, "utterance": "If I wanted additional classes, how should I pay?", "session_id": "doc2dial_3863"}
{"topic_shift": false, "utterance": "Do you want to pay for additional tests?", "session_id": "doc2dial_3863"}
{"topic_shift": false, "utterance": "No, I'm just asking at home that I want to pay later...", "session_id": "doc2dial_3863"}
{"topic_shift": false, "utterance": "Ok, of course if you want you can pay for classes adi...", "session_id": "doc2dial_3863"}
{"topic_shift": false, "utterance": "No, thanks does not apply to me", "session_id": "doc2dial_3863"}
{"topic_shift": true, "utterance": "What happens if my learning permit expires before the next class?", "session_id": "doc2dial_3863"}
{"topic_shift": false, "utterance": "You must obtain a new license", "session_id": "doc2dial_3863"}
{"topic_shift": true, "utterance": "How can I pay the additional exams? And what should I have to pay?", "session_id": "doc2dial_3863"}
{"topic_shift": false, "utterance": "You can pay by phone or online.To pay you must have a valid learning permit or a driver's license.", "session_id": "doc2dial_3863"}
{"topic_shift": true, "utterance": "I am a driver under 18 years old, what should I consider?", "session_id": "doc2dial_3863"}
{"topic_shift": false, "utterance": "must obey restrictions for minor drivers,\u00a0 For more information, consult the GDL Graduated Driver License Law and restrictions for drivers under 18 years of age.", "session_id": "doc2dial_3863"}
{"topic_shift": false, "utterance": "Hi, I recently bought a vehicle at a marshal auction. Could you tell me about any fees I will have to pay?", "session_id": "doc2dial_1912"}
{"topic_shift": true, "utterance": "Fees are determined by the vehicle's weight and your place of residence. If it's a first time registration, then there will be additional costs like sales tax.", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "Is this the first time that you are registering this vehicle?", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "Oh I have a special registration, so I don't need another.", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "Most counties require a 1 or 2 year registration fee as a vehicle use tax. Does this apply to you?", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "Yes it does.", "session_id": "doc2dial_1912"}
{"topic_shift": true, "utterance": "Do I need to give the VIN number when I register?", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "Yes it is necessary to submit this information.", "session_id": "doc2dial_1912"}
{"topic_shift": true, "utterance": "What type of insurance information do I need to submit?", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "You will need both your NY State Insurance ID cards and the electronic notice that your insurance company will provide to you. Both are required.", "session_id": "doc2dial_1912"}
{"topic_shift": true, "utterance": "Sounds complicated, is this information online?", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "Yes there is a list of relevant webpages to help you.", "session_id": "doc2dial_1912"}
{"topic_shift": true, "utterance": "What documents do I need to bring as proof of i.d.?", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "You must be at least 16 years of age and the best card to bring is your currentNew York State driver license learner permit , or non - driver ID card. The card may be expired but only for less than 2 years from the current date.", "session_id": "doc2dial_1912"}
{"topic_shift": false, "utterance": "How do I get a motorcycle license?", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "In order to drive a motorcycle, every New York resident must have a Class M or Class MJ driver license or learner permit which entitles them to drive a motorcycle", "session_id": "doc2dial_1906"}
{"topic_shift": true, "utterance": "What are the steps involved in getting a motorcycle license?", "session_id": "doc2dial_1906"}
{"topic_shift": true, "utterance": "Your first step is to apply for the motorcycle permit at a DMV office", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "How do I apply for my motorcycle permit at a DMV office?", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "You must first study the NY State Motorcycle Operator's Manual and prepare yourself for the written test that is involved", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "Does it make any difference if I already have a New York State permit or driver license?", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "If you already have this, bring this with you along with a payment of $10.00, which is the application fee", "session_id": "doc2dial_1906"}
{"topic_shift": true, "utterance": "Do I get a motorcycle license directly after applying or are there steps involved?", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "Firstly, you have to get a motorcycle learner permit. The DMV offers 3 different types of documentation, which are Enhanced, REAL ID and Standard documents", "session_id": "doc2dial_1906"}
{"topic_shift": true, "utterance": "Can I operate a motorcycle in New York if I hold an out-of-state motorcycle license?", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "Yes, provided you have a valid motorcycle issued by another state where you are resident", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "I don't have a valid motorcycle license from another state", "session_id": "doc2dial_1906"}
{"topic_shift": false, "utterance": "I have a problem with the repairs made on my vehicle at the auto repair shop.", "session_id": "doc2dial_3877"}
{"topic_shift": true, "utterance": "I can help you with that. The first thing to do is attempt to resolve the issue with the management of the business. Be sure to keep a written record of all contacts with management and the details about your repair.", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "If you have already tried resolving the conflict to no avail, you can file a complaint. Would you like to do so electronically?", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "No, I'll try to resolve it with the business first.", "session_id": "doc2dial_3877"}
{"topic_shift": true, "utterance": "If I do need to file a complaint later on, what happens then?", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "A DMV customer service rep will try to resolve the issue by discussing it with you and the repair shop. If the problem is not resolved, the complaint would then be referred to a DMV regional office for investigation.", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "What if DMV finds out that there were violations made by the repair shop?", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "Yes, I would like to know about what happens if violations are found.", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "If violations are found, DMV will take action against the auto repair shop. This could include suspending or revoking their registration and/or imposing fines. The administrative law judge presiding at the hearing could offer the shop the option of paying you restitution in exchange for a shorter suspension period or lower fine.", "session_id": "doc2dial_3877"}
{"topic_shift": true, "utterance": "What is the Repair Shop Act?", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "The act helps consumers get back thousands of dollars every year through mediation and restitution.", "session_id": "doc2dial_3877"}
{"topic_shift": true, "utterance": "Where can I find information about the NYS Lemon Law complaint?", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "You can find information about this on our website under Lemon Law Complaints.", "session_id": "doc2dial_3877"}
{"topic_shift": false, "utterance": "how Remove the restriction by mail?", "session_id": "doc2dial_2599"}
{"topic_shift": true, "utterance": "you want to remove a CORRECTIVE LENS restriction before it is time to renew your driver license?", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2599"}
{"topic_shift": true, "utterance": "If I need a telescopic lens to pass a vision test", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "you must send a completed Eye Test Report for Medical Review Unit PDF form MV-80L to DMV 's Medical Review Unit MRU . A \" TELESCOPIC LENSES \" restriction will be placed on your driver license or learner permit", "session_id": "doc2dial_2599"}
{"topic_shift": true, "utterance": "I can take an eye exam at a DMV office", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "by a Vision Test Report PDF 1completed by as physicians and physician 's assistant", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "my vision test results can be submitted to the DMV", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "electronically by a vision care provider enrolled in the DMV Online Vision Registry search by ZIP Code for an enrolled provider", "session_id": "doc2dial_2599"}
{"topic_shift": true, "utterance": "how Remove the restriction by mail", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "complete an Application for Permit , Driver License or Non - Driver ID Card PDF [ 6 ] MV-44pay a replacement document fee of $ 12.50", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "ok that's my case", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "provide a completed Vision Test Report PDF [ 3 ] MV-619 if your eye care provider is not enrolled in the DMV Online Vision Registry", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "If you want to remove a CORRECTIVE LENS restriction before it is time to renew your driver license", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "you must obtain proof that you do not need corrective lenses and order a replacement document", "session_id": "doc2dial_2599"}
{"topic_shift": false, "utterance": "hi i need help about VA Education and Training Benefits", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.", "session_id": "doc2dial_3687"}
{"topic_shift": true, "utterance": "Do you want to know what you can find on this page?", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3687"}
{"topic_shift": true, "utterance": "What do I need to know if I want to get GI Bill and other educational benefits?", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "Do you want to know what to do after applying?", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3687"}
{"topic_shift": true, "utterance": "What should I know about VA's other benefits and services?", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.", "session_id": "doc2dial_3687"}
{"topic_shift": true, "utterance": "Can the Gl Bill school or program be changed?", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "of course Change your school or GI Bill program Request a change to use a different GI Bill program or to transfer your benefits to a new school or training program.", "session_id": "doc2dial_3687"}
{"topic_shift": true, "utterance": "and what things does this program cover?", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "benefits like paying for college tuition, finding the right school or training program, and getting professional advice.", "session_id": "doc2dial_3687"}
{"topic_shift": false, "utterance": "I would like to have information and resources about insurance.", "session_id": "doc2dial_1090"}
{"topic_shift": true, "utterance": "How much life insurance do you want?", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "I am not sure.", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "Our life insurance needs calculator and VGLI comparison questionnaire to help.", "session_id": "doc2dial_1090"}
{"topic_shift": true, "utterance": "Can I get updates?", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "Yes, always.", "session_id": "doc2dial_1090"}
{"topic_shift": true, "utterance": "What's your best insurance plan?", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "We have many options.", "session_id": "doc2dial_1090"}
{"topic_shift": true, "utterance": "I can call you?", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "Yes. Call MyVA311 for help:844 - 698 - 2311.", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "If I you have hearing loss ?", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "Same! No problem.", "session_id": "doc2dial_1090"}
{"topic_shift": true, "utterance": "What about SGLI Online Enrollment System?", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "Learn about our new online enrollment system for Servicemembers.", "session_id": "doc2dial_1090"}
{"topic_shift": false, "utterance": "Hi, could you help me, I need to know how to change my VA direct deposit and online contact information.", "session_id": "doc2dial_847"}
{"topic_shift": true, "utterance": "Do you want to know how to use this function?", "session_id": "doc2dial_847"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_847"}
{"topic_shift": true, "utterance": "How do I change my address through your VA.gov profile?", "session_id": "doc2dial_847"}
{"topic_shift": false, "utterance": "You can log in to VA.gov and change your address or other contact information in your VA.gov profile. This will update your information on disability compensation, pension benefits, claims and appeals, VR&E vocational rehabilitation and employment, and VA health care.", "session_id": "doc2dial_847"}
{"topic_shift": true, "utterance": "Should I contact VA if I have other changes to my information?", "session_id": "doc2dial_847"}
{"topic_shift": false, "utterance": "Yes It is important to update your information with us if you change your marital status, have a baby, adopt a child or experience any other life change that may affect your qualification or payment.", "session_id": "doc2dial_847"}
{"topic_shift": true, "utterance": "What benefits do I get if I have a disability rating of 30% or more?", "session_id": "doc2dial_847"}
{"topic_shift": false, "utterance": "] You may be able to add eligible dependents to your VA disability compensation for a higher payment, also called the benefit rate....", "session_id": "doc2dial_847"}
{"topic_shift": true, "utterance": "What do I do if I want to change my information by mail?", "session_id": "doc2dial_847"}
{"topic_shift": false, "utterance": "Fill out a VA direct deposit enrollment form VA 24 - 0296. Download form VA 24 - 0296 PDF", "session_id": "doc2dial_847"}
{"topic_shift": false, "utterance": "I was wondering how to change my contact information online. Maybe you can help me?", "session_id": "doc2dial_853"}
{"topic_shift": true, "utterance": "You'll need to sign in to eBenefits to do so. Would you like to learn more about this feature?", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "First of all, you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won t work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.", "session_id": "doc2dial_853"}
{"topic_shift": true, "utterance": "Thanks. There is something else I've been meaning to ask you. What if my disability got worse over the years? I have the impression that it did.", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "If your disability gets worse, you can file a claim for an increase in benefits or file for a VA disability increase.", "session_id": "doc2dial_853"}
{"topic_shift": true, "utterance": "Will do. By the way, can I change my address through my VA.gov profile?", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "Of course. You can sign in to VA.gov and change your address or other contact information in your VA.gov profile. This will update your information across disability compensation, pension benefits, claims and appeals, Vocational Rehabilitation & Employment VR&E, and VA health care.", "session_id": "doc2dial_853"}
{"topic_shift": true, "utterance": "What if I have a disability rating that is higher than 25%?", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "If you have a disability rating of 30% or higher, you may be able to add eligible dependents to your VA disability compensation to get a higher payment also called a benefit rate.", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "Can you help me find out how to add dependents that qualify?", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "Yes, I can help you find out how to add eligible dependents.", "session_id": "doc2dial_853"}
{"topic_shift": true, "utterance": "I recently moved and my address has changed. Does this matter?", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "It does. Make sure to update your contact information so we send information about your benefits and services as well as any prescriptions, lab test results, or appointment reminders you may need to the right location.", "session_id": "doc2dial_853"}
{"topic_shift": false, "utterance": "Hello! I would like to obtain information about insurance life.", "session_id": "doc2dial_1084"}
{"topic_shift": false, "utterance": "Sure. Life insurance can offer financial security for Veterans , service members , and their spouses and dependent childrens.", "session_id": "doc2dial_1084"}
{"topic_shift": true, "utterance": "Do you need more info?", "session_id": "doc2dial_1084"}
{"topic_shift": false, "utterance": "Yes, I would like to get all the information.", "session_id": "doc2dial_1084"}
{"topic_shift": true, "utterance": "Could I get insurance?", "session_id": "doc2dial_1084"}
{"topic_shift": false, "utterance": "Yes, we have multiple options.", "session_id": "doc2dial_1084"}
{"topic_shift": true, "utterance": "I would like to read your insurance policies.", "session_id": "doc2dial_1084"}
{"topic_shift": false, "utterance": "You can get information online.", "session_id": "doc2dial_1084"}
{"topic_shift": true, "utterance": "Do they have benefits for extreme situations?", "session_id": "doc2dial_1084"}
{"topic_shift": false, "utterance": "Benefits for totally disabled or terminally.", "session_id": "doc2dial_1084"}
{"topic_shift": true, "utterance": "What about financial planning?", "session_id": "doc2dial_1084"}
{"topic_shift": false, "utterance": "Yes, we have.", "session_id": "doc2dial_1084"}
{"topic_shift": false, "utterance": "Where can I learn more about VA education and training benefits?", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "You're in the right place. VA education benefits help Veterans, service members, and their qualified family members with needs like paying college tuition, finding the right school or training program, and getting career counseling.", "session_id": "doc2dial_3693"}
{"topic_shift": true, "utterance": "Would you like to know what you can do on our page?", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "Yes, by all means.", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "You can get the GI Bill and other education benefits, manage your Veterans education benefits or find more information and resources.", "session_id": "doc2dial_3693"}
{"topic_shift": true, "utterance": "That's quite informative, thank you. Are there any other benefits I should be aware of?", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "You can explore options for Veterans home loans, apply for your Certificate of Eligibility COE, and get help if you're having trouble making your mortgage payments.", "session_id": "doc2dial_3693"}
{"topic_shift": true, "utterance": "About the GI Bill you mentioned before: my brother used that service, but his school closed. Does that mean his benefits are gone for good?", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "You can apply to restore your GI Bill benefits, if your school closed or your program ended because of a change in VA regulations or a new law. Simply apply to have your GI Bill benefits restored.", "session_id": "doc2dial_3693"}
{"topic_shift": true, "utterance": "And are there any other options or programs beside GI Bill?", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "Of course. If you're a Guardsman, Reservist, or Veteran who doesn't qualify for the Post-9/11 GI Bill, you may be eligible for other VA education benefits.", "session_id": "doc2dial_3693"}
{"topic_shift": true, "utterance": "Can you give me more information about these services?", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "You can visit our page to learn about VA education benefits programs and compare GI Bill benefits by school.", "session_id": "doc2dial_3693"}
{"topic_shift": true, "utterance": "Fair enough. Are there any other services I should know about?", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "By visiting our page you can learn about VA benefits available to you and your family as you transition out of active duty, National Guard, or reserve service.", "session_id": "doc2dial_3693"}
{"topic_shift": false, "utterance": "How do I register my pickup if I'm in Virginia", "session_id": "doc2dial_2412"}
{"topic_shift": true, "utterance": "Okay, so you want to know how you can register your vehicle while you are outside of New York state?", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "You can apply for a New York State registration and a title certificate by mail from outside of New York. You will need to mail these items to a local DMV office", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "for proof of ownership can I send a copy ?", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "It must be original, we don't accept photocopies", "session_id": "doc2dial_2412"}
{"topic_shift": true, "utterance": "can I just do an in-transit permit?", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "If you are traveling and your registration expires, you should determine if the other state can issue an \"in-transit\" permit, which allows you to transport a vehicle to New York so that you can register it.", "session_id": "doc2dial_2412"}
{"topic_shift": true, "utterance": "what is the form that I will need to register?", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "You will need to send in a completed Vehicle Registration/Title Application", "session_id": "doc2dial_2412"}
{"topic_shift": true, "utterance": "what counts as proof of ownership?", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "Proof can be either a NY State Certificate of Title, or acceptable proof of ownership from any other state and we do not accept photocopies", "session_id": "doc2dial_2412"}
{"topic_shift": true, "utterance": "how do I get my documents back fast?", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "To get your registration documents by express mail, enclose a pre-paid, pre-addressed express mail package with your application. Make sure the package can contain vehicle plates.", "session_id": "doc2dial_2412"}
{"topic_shift": false, "utterance": "I'm here to look at a good repayment plan", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "Are you looking for a repayment plan with affordable payments?", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "no looking for information on any plan affordable or not", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "who can I talk to so I can get some options?", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "You can contact your loan servicer if you would like to discuss repayment plan options.", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "who is my loan servicer?", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "You can find who your loan servicer\u00ad is by logging in to \"My Federal Student Aid.\"", "session_id": "doc2dial_4063"}
{"topic_shift": true, "utterance": "can you give me an idea of what my payments will look like if I give you some of my info?", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "You can use the Loan Simulator to look at what plans you may be eligible for and see estimates for how much you would pay monthly and overall.", "session_id": "doc2dial_4063"}
{"topic_shift": true, "utterance": "is all this info you're giving me for all loans?", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "If you have a Federal Perkins Loan you can check with your school for more information on repayment plans.", "session_id": "doc2dial_4063"}
{"topic_shift": false, "utterance": "for Direct Deposit of Social Security how can I do if I am already receiving benefits?", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "Are you sure you already receive Social Security or SSI benefits and have a bank account?", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "yes i have everything", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "You can enroll in Direct Deposit using three types of process", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "When I decide which account is right for me, what should I do?", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "You must inform the representative of the financial institution that you are interested in registering to receive your benefits through Direct Deposit.", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "What is the first deposit registration process?", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "you must start or change Social Security benefits online direct deposit only", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "and in case of not having an account?", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "In that case you must open an account before you can register for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_714"}
{"topic_shift": true, "utterance": "If I don't have Social Security benefits yet but I'm planning to apply, what should I do?", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "tell the Social Security representative when you apply for the benefits you want to sign up for Direct Deposit", "session_id": "doc2dial_714"}
{"topic_shift": false, "utterance": "Hello, I would like to learn more about vehicle registration. Can you answer a few questions for me, please?", "session_id": "doc2dial_2374"}
{"topic_shift": true, "utterance": "Of course. Do you want to change your legal name?", "session_id": "doc2dial_2374"}
{"topic_shift": false, "utterance": "Yes, I plan to.", "session_id": "doc2dial_2374"}
{"topic_shift": false, "utterance": "Would you like to know what you need to do to update your legal name then?", "session_id": "doc2dial_2374"}
{"topic_shift": false, "utterance": "No, I'm familiar with that procedure.", "session_id": "doc2dial_2374"}
{"topic_shift": true, "utterance": "What is the fee for a non-driver ID card?", "session_id": "doc2dial_2374"}
{"topic_shift": false, "utterance": "Such a card would cost $ 5.00.", "session_id": "doc2dial_2374"}
{"topic_shift": true, "utterance": "Do you have any information on how to change my address?", "session_id": "doc2dial_2374"}
{"topic_shift": false, "utterance": "Yes, simply read the \"change address\" section on our website.", "session_id": "doc2dial_2374"}
{"topic_shift": true, "utterance": "What if you made a mistake on my document?", "session_id": "doc2dial_2374"}
{"topic_shift": false, "utterance": "Then you should use the Ask DMV a Question service to request a correction. We may be able to correct it without you coming a DMV office. There is no fee for a correction.", "session_id": "doc2dial_2374"}
{"topic_shift": true, "utterance": "What do I need to bring for a change of a name?", "session_id": "doc2dial_2374"}
{"topic_shift": false, "utterance": "Bring a completed application for permit and a driver license or non - driver ID card.", "session_id": "doc2dial_2374"}
{"topic_shift": false, "utterance": "when should I decide to start retirement benefits", "session_id": "doc2dial_700"}
{"topic_shift": true, "utterance": "Choosing when to start receiving retirement benefits is a personal decision", "session_id": "doc2dial_700"}
{"topic_shift": false, "utterance": "you choose to retire begin receiving benefits when you reach your full retirement age?", "session_id": "doc2dial_700"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_700"}
{"topic_shift": true, "utterance": "What happens if I do it?", "session_id": "doc2dial_700"}
{"topic_shift": false, "utterance": "you can increase your future Social Security benefits", "session_id": "doc2dial_700"}
{"topic_shift": true, "utterance": "How to check my earnings history", "session_id": "doc2dial_700"}
{"topic_shift": false, "utterance": "The amount of the Social Security benefits you or your family receives depends on the amount of earnings shown on your record", "session_id": "doc2dial_700"}
{"topic_shift": true, "utterance": "What is your opinion", "session_id": "doc2dial_700"}
{"topic_shift": false, "utterance": "Working , Applying For Retirement , Or Both ?", "session_id": "doc2dial_700"}
{"topic_shift": true, "utterance": "What Age Should You Start To Receive Benefits?", "session_id": "doc2dial_700"}
{"topic_shift": false, "utterance": "The age you begin collecting your retirement benefit affects how much you will receive . There are three important things to know about age when thinking about when to start your benefits", "session_id": "doc2dial_700"}
{"topic_shift": false, "utterance": "I have questions about getting my driver record abstract.", "session_id": "doc2dial_2360"}
{"topic_shift": true, "utterance": "I can help you with that. Do you need help with understanding what a driver record abstract is?", "session_id": "doc2dial_2360"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2360"}
{"topic_shift": false, "utterance": "You can find an explanation of Standard driving record abstracts issued by NY DMV on our website. Here you will also find a sample abstract.", "session_id": "doc2dial_2360"}
{"topic_shift": false, "utterance": "What if I need a record of all information that DMV has?", "session_id": "doc2dial_2360"}
{"topic_shift": false, "utterance": "To obtain a full record, you will need your lifetime driving record.", "session_id": "doc2dial_2360"}
{"topic_shift": true, "utterance": "Where can I get more information about this topic?", "session_id": "doc2dial_2360"}
{"topic_shift": false, "utterance": "You can go to our website and search under DMV Records for more information.", "session_id": "doc2dial_2360"}
{"topic_shift": true, "utterance": "Will an abstract that I order online be the same as one that I obtain at a DMV office?", "session_id": "doc2dial_2360"}
{"topic_shift": false, "utterance": "Yes. Your abstract will be the same whether you order it online, by mail, or at an office.", "session_id": "doc2dial_2360"}
{"topic_shift": true, "utterance": "How much does it cost to get a driving record abstract at the Albany DMV office?", "session_id": "doc2dial_2360"}
{"topic_shift": false, "utterance": "You will need to pay a $10.00 search fee and provide a proof of your identity. You must also certify that you have DPPA permissible use.", "session_id": "doc2dial_2360"}
{"topic_shift": false, "utterance": "How can I be eligible for VA disability benefits?", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "You can get disability compensation for an illness or injury that was caused by or got worse because of your active military service.", "session_id": "doc2dial_1669"}
{"topic_shift": true, "utterance": "where can I get more information?", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "Watch our Compensation 101 videos to learn more about how VA disability compensation works.", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "What is disability compensation?", "session_id": "doc2dial_1669"}
{"topic_shift": true, "utterance": "Who is covered in this program?", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "Veterans and qualified dependents", "session_id": "doc2dial_1669"}
{"topic_shift": true, "utterance": "what are the requirements to be eligible for VA disability compensation?", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "Have you served on active duty, active duty for training, or inactive duty training?", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "yes, I have served on active duty", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "Do you have a disability rating for your service-connected condition?", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "No, I do not.", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "Sorry, you're not eligible for VA disability compensation.", "session_id": "doc2dial_1669"}
{"topic_shift": true, "utterance": "What will I find in the Compensation 10 videos?", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "Learn more about how VA disability compensation works.", "session_id": "doc2dial_1669"}
{"topic_shift": false, "utterance": "How is it possible to get an unsatisfied judgment against another motorist?", "session_id": "doc2dial_2406"}
{"topic_shift": true, "utterance": "Do you mean you want to get an unsatisfied judgment against a motorist because of a motor vehicle accident, collision, or crash?", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "Yes that is exactly what I mean.", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "You will have to file a Supporting Affirmation SR-60 and other documents listed on the affirmation SR-60.", "session_id": "doc2dial_2406"}
{"topic_shift": true, "utterance": "What do I need to do to remove a suspension related to an unsatisfied judgment?", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "You would have to contact the attorney or court that issued the judgment and the info you find on the suspension order will advise you of the name of the court and the court index number for the judgment; and the DMV cannot clear the suspension without the proof of the court.", "session_id": "doc2dial_2406"}
{"topic_shift": true, "utterance": "Will the DMV suspend my driver license and all of the registrations if I have an unsatisfied judgment against me?", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "The answer is yes the DMV will suspend the license and registrations if you fail to pay or satisfy a judgment of more than $1,000 and it is related to a motor vehicle accident, collision or crash which causes property damage, bodily injury, or death.", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "What else will the DMV suspend?", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "The DMV will also suspend all vehicle registrations of a company and the privilege to register another vehicle.", "session_id": "doc2dial_2406"}
{"topic_shift": true, "utterance": "How do I know which court to contact?", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "You can call the NY State DMV Insurance Services Bureau or see contact us below if you are not sure which court to contact.", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "Do I need to resolve the judgment to remove a suspension related to an unsatisfied judgment?", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "Yes, you must resolve the judgment first.", "session_id": "doc2dial_2406"}
{"topic_shift": false, "utterance": "I wanted to know if I can get loan forgiveness", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "I'm a state employee", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "You might be eligible for the Public Service Loan Forgiveness Program", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "can I still qualify if I was denied because of how I made payments on my repayment plan?", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "You might still be eligible for forgiveness through Temporary Expanded Public Service Loan Forgiveness", "session_id": "doc2dial_4077"}
{"topic_shift": true, "utterance": "what must I have to qualify for the school loan forgiveness?", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "Are you employed by a U.S. federal, state, local, or tribal government or not-for-profit organization?", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "You do not qualify for PSLF.", "session_id": "doc2dial_4077"}
{"topic_shift": true, "utterance": "If I did qualify what would it do for me?", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "It would have forgiven the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.", "session_id": "doc2dial_4077"}
{"topic_shift": false, "utterance": "Hello, I would like to know More information and resources of VA Health Care", "session_id": "doc2dial_3718"}
{"topic_shift": true, "utterance": "Among the things you may know are VA Healthcare Copayment Rates See our current copayment rates for different types of care, tests, and medications.", "session_id": "doc2dial_3718"}
{"topic_shift": true, "utterance": "Do you want to know Other VA benefits and services?", "session_id": "doc2dial_3718"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3718"}
{"topic_shift": true, "utterance": "and can i pay online?", "session_id": "doc2dial_3718"}
{"topic_shift": false, "utterance": "Pay your VA copayment bill Pay your VA copayment securely online, by phone or by mail, or in person and find out what to do if you're having trouble making payments.", "session_id": "doc2dial_3718"}
{"topic_shift": true, "utterance": "After I request what should I do?", "session_id": "doc2dial_3718"}
{"topic_shift": false, "utterance": "Find out when to expect a decision on your application, and what to do next.", "session_id": "doc2dial_3718"}
{"topic_shift": true, "utterance": "and what law protects my health care coverage?", "session_id": "doc2dial_3718"}
{"topic_shift": false, "utterance": "The ACA Affordable Care Act and your VA health care coverage Find out what you need to know about the Affordable Care Act and what it means for veterans.", "session_id": "doc2dial_3718"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_3718"}
{"topic_shift": false, "utterance": "Call the National Homeless Veterans Call Center at 877 - 424 - 3838 for help 24 hours a day, 7 days a week. You'll speak privately with a trained VA counselor for free.", "session_id": "doc2dial_3718"}
{"topic_shift": true, "utterance": "What other things should I know?", "session_id": "doc2dial_3718"}
{"topic_shift": false, "utterance": "Exposure to Chemicals or Hazardous Products Learn about health problems related to exposures during military service. Learn about the VA special health records you can join that document Veterans' exposure to Agent Orange, depleted uranium, ionizing radiation, air hazards, and other hazardous materials.", "session_id": "doc2dial_3718"}
{"topic_shift": false, "utterance": "can you give me details of VA pension benefits", "session_id": "doc2dial_1127"}
{"topic_shift": false, "utterance": "VA pension benefits are available to some wartime Veterans and their survivors see if you 're eligible to apply", "session_id": "doc2dial_1127"}
{"topic_shift": true, "utterance": "What information do you have on this page?", "session_id": "doc2dial_1127"}
{"topic_shift": false, "utterance": "does not apply to me", "session_id": "doc2dial_1127"}
{"topic_shift": true, "utterance": "What does the payment history look like?", "session_id": "doc2dial_1127"}
{"topic_shift": false, "utterance": "View your VA payment historyCheck the status of your VA disability , pension , and education payments . You can also see certain survivor benefits", "session_id": "doc2dial_1127"}
{"topic_shift": false, "utterance": "can you give me details of Manage your pension benefits", "session_id": "doc2dial_1127"}
{"topic_shift": false, "utterance": "Check your VA claim or appeal statusCheck the status of an open claim for VA disability compensation or pension benefits", "session_id": "doc2dial_1127"}
{"topic_shift": true, "utterance": "I need more information and resources", "session_id": "doc2dial_1127"}
{"topic_shift": false, "utterance": "you can learn more about how to manage your pension benefits", "session_id": "doc2dial_1127"}
{"topic_shift": true, "utterance": "what are the details of that information", "session_id": "doc2dial_1127"}
{"topic_shift": false, "utterance": "VA health careFind out how to apply for and manage your VA health care benefits", "session_id": "doc2dial_1127"}
{"topic_shift": false, "utterance": "Hello I need information about the Program and see VA appointments online", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "With our VA appointment tools, you can schedule some VA health care appointments online. You can also view details about upcoming appointments and organize your health calendar.", "session_id": "doc2dial_3730"}
{"topic_shift": true, "utterance": "interesting, and how do i talk to someone now?", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "Are you a crisis veteran or concerned about one who is?", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "do not. I just want to know the information", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "and does this service have any cost?", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "This service is private, free and available 24 hours a day, 7 days a week.", "session_id": "doc2dial_3730"}
{"topic_shift": true, "utterance": "and what requirements must be met to use the VA dating tool?", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "Are you or is the person interested in VA health care enrolled?", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "Are you scheduling your appointment with a VA health center that uses online scheduling?", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "no not yet", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "You cannot use these tools as they do not meet all the requirements", "session_id": "doc2dial_3730"}
{"topic_shift": false, "utterance": "What happens with entrance counseling?", "session_id": "doc2dial_3056"}
{"topic_shift": true, "utterance": "Did you do entrance counseling for you Direct Loan?", "session_id": "doc2dial_3056"}
{"topic_shift": false, "utterance": "No, I have not received Entrance Counseling yet.", "session_id": "doc2dial_3056"}
{"topic_shift": true, "utterance": "Do you know who should complete the entrance counseling?", "session_id": "doc2dial_3056"}
{"topic_shift": false, "utterance": "Yes, I was told I had to because I received a Direct Loan.", "session_id": "doc2dial_3056"}
{"topic_shift": true, "utterance": "How long will this counseling take?", "session_id": "doc2dial_3056"}
{"topic_shift": false, "utterance": "The whole counseling process usually takes from 20-30 minutes and should be completed in one session.", "session_id": "doc2dial_3056"}
{"topic_shift": true, "utterance": "Would my school have different requirements?", "session_id": "doc2dial_3056"}
{"topic_shift": false, "utterance": "Yes, your school may have alternate entrance counseling requirements just check with your school's financial aid office to be our website satisfies its requirements for entrance counseling.", "session_id": "doc2dial_3056"}
{"topic_shift": true, "utterance": "What do I need to complete the entrance counseling?", "session_id": "doc2dial_3056"}
{"topic_shift": false, "utterance": "You need a verified FSA ID.", "session_id": "doc2dial_3056"}
{"topic_shift": true, "utterance": "Where would I go at my school for entrance counseling?", "session_id": "doc2dial_3056"}
{"topic_shift": false, "utterance": "You would go to your financial aid office.", "session_id": "doc2dial_3056"}
{"topic_shift": false, "utterance": "Hi, I need to know what is the monthly Medicare Premiums?", "session_id": "doc2dial_728"}
{"topic_shift": true, "utterance": "These premiums have an amount of $ 144.60.", "session_id": "doc2dial_728"}
{"topic_shift": false, "utterance": "It all depends on the tax return you made.", "session_id": "doc2dial_728"}
{"topic_shift": false, "utterance": "Perfect, can you expand the information more?", "session_id": "doc2dial_728"}
{"topic_shift": true, "utterance": "What if you show up paying a higher amount for drug coverage?", "session_id": "doc2dial_728"}
{"topic_shift": false, "utterance": "You should contact the Centers for Medicare and Medicaid Services to make the appropriate corrections.", "session_id": "doc2dial_728"}
{"topic_shift": true, "utterance": "Perfect, can you give me more information on the subject?", "session_id": "doc2dial_728"}
{"topic_shift": false, "utterance": "What particular information do you need to know?", "session_id": "doc2dial_728"}
{"topic_shift": false, "utterance": "Information related to income or to apply for Medicare Part A or B.", "session_id": "doc2dial_728"}
{"topic_shift": false, "utterance": "You can visit the Medicare Resources website to find information on the subject.", "session_id": "doc2dial_728"}
{"topic_shift": true, "utterance": "What if a separate tax return was filed if you ever lived with a person?", "session_id": "doc2dial_728"}
{"topic_shift": false, "utterance": "You can review the following table that presents your case.", "session_id": "doc2dial_728"}
{"topic_shift": false, "utterance": "hi, I think I need to renew my registration", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "Okay, you will need to renew your registration before it expires.  Renewing early will not change the new expiration date for your new registration", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "how long does it take to get the new registration?", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "The new registration documents will arrive in the mail in about 10 days", "session_id": "doc2dial_2348"}
{"topic_shift": true, "utterance": "how do I go about registering if I am eligible for a 'no fee' registration?", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "You will need to renew at a DMV office and you will need to bring documentation to prove you are eligible for exempt status.", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "will there be a problem if I have a new name? can I still do it online or do I have to walk in to a DMV with proof?", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "You can still renew online but the new document will display your previous name. You won't be able to change your name during the online transaction, but we can give you information on how to change your name on a registration or title.", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "Did you know you will receive a temporary registration while you wait for your new registration documents to arrive in the mail?", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "so I can't register online while I have an exempt registration fee?", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "You can not renew registrations online for vehicles that are exempt registration fees.  You will have to bring proof that the vehicle is eligible for exempt status to a DMV office.", "session_id": "doc2dial_2348"}
{"topic_shift": false, "utterance": "Tell me about the program of comprehensive assistance for family caregivers please.", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "Are you a family member caring for a Veteran with disabilities?", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "Yes, I am. My husband is a veteran who ended up in a wheelchair after a grenade detonated right next to him.", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.", "session_id": "doc2dial_1641"}
{"topic_shift": true, "utterance": "Great. As the primary caregiver, what benefits can you give me?", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "You may receive caregiver education and training or a monthly stipend payment, for example.", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "Does it actually matter if I'm the primary caregiver? What is the difference between primary and secondary caregivers?", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "Your Veteran can appoint 1 primary main caregiver and up to 2 secondary caregivers people who serve as backup support to the primary caregiver when needed. Your benefits will depend on whether you re the primary caregiver or a secondary caregiver.", "session_id": "doc2dial_1641"}
{"topic_shift": true, "utterance": "I get that. So do I qualify for the benefits of this program?", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "You'll qualify for this program based on your Veteran s qualifications. You may be eligible if the Veteran you're caring for meets the requirements.", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "Ok, what are those requirements?", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "Does the Veteran have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "No, his injuries were caused before 2001.", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "Then I'm afraid you aren't eligible for the program.", "session_id": "doc2dial_1641"}
{"topic_shift": false, "utterance": "Good afternoon, was wondering if you can give me some related info on vehicles already registered in NY?", "session_id": "doc2dial_1899"}
{"topic_shift": true, "utterance": "On what kind of suspensions exist, to be exact.", "session_id": "doc2dial_1899"}
{"topic_shift": false, "utterance": "Sure, you have available information about suspension for parking tickets or for toll violations.", "session_id": "doc2dial_1899"}
{"topic_shift": true, "utterance": "Understood. Now, Do i need to register any vehicle i own in NY?", "session_id": "doc2dial_1899"}
{"topic_shift": false, "utterance": "Yes. Any vehicle you own need to be registered at DMV office. These apply for any vehicle you have, regardless if it is personal or for your business. You can consult the requirements for specific vehicle types.", "session_id": "doc2dial_1899"}
{"topic_shift": true, "utterance": "Good, and can you tell me what i need for register?", "session_id": "doc2dial_1899"}
{"topic_shift": false, "utterance": "Sure. You'll need to complete the DMV's Document Guide. That will help you to make sure you have all the corrects proofs of identification along with the other necessary documents, before you visit the DMV.", "session_id": "doc2dial_1899"}
{"topic_shift": true, "utterance": "Thanks, i'll make sure to follow it. Now please, wanna know what kind of resources you have available?", "session_id": "doc2dial_1899"}
{"topic_shift": false, "utterance": "No problem. DMV has some resources available. For example, there is Businesses regulated by DMV, as well as Inspection Stations, Dealer and tranportes and even repair shops. Also, you have resources to determine if a car was flooded or stolen and another resource for in case a family member dies.", "session_id": "doc2dial_1899"}
{"topic_shift": true, "utterance": "Glad to know you have those in any case i need it..Sorry, but can you check on me for my earlier question about suspensions?. It was parking tickets and toll violations, isn't?", "session_id": "doc2dial_1899"}
{"topic_shift": false, "utterance": "Totally correct.You have available information on those topics.", "session_id": "doc2dial_1899"}
{"topic_shift": false, "utterance": "What does the VR&E independent living track offer?", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "offers if your service-related disability limits your ability to perform activities of daily living such as bathing, dressing, accessing the community, and interacting with others and not being able to return to work immediately, you may qualify to be independent living services through Vocational Rehabilitation and Employment VR&E Independent Living track", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "No, my service-related disability does not limit my ability to perform activities of daily living such as bathing, dressing, accessing the community, and interacting with others.", "session_id": "doc2dial_1655"}
{"topic_shift": true, "utterance": "Can I get independent living services through VR&E?", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "Tienes una grave desventaja laboral SEH,", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "if I have a serious job disadvantage SEH?", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "Are your disabilities preventing you from seeking or returning to work?", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "if my disabilities prevent me from looking for or going back to work", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "Do you need services to live as independently as possible?", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "I do not need services to live as independently as possible", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "sorry but you are not eligible for the benefit", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "To be eligible for independent living services, do I have to be a service member or a veteran with a service-related disability?", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "if you must be a service member or a veteran with a service-related disability to be eligible for independent living services", "session_id": "doc2dial_1655"}
{"topic_shift": false, "utterance": "hi i need the paid employment spreadsheet", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "The spreadsheet provides the public with information on educational programs among other things", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "In addition to publishing the informative rates.", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "At what time do they publish the informative rates?", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "I need to know when programs fail to meet debt measures they must provide debt warnings and may lose eligibility after failing three of four consecutive years.", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "These informative rates were prepared before the years when programs that did not meet debt measures.", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "So what should be done", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "These rates are not intended to form a basis for making assumptions or general determinations.", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "The Department reported that student debt loans for the most recent loan year, but does not report prior years.", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "Each Department is responsible for publishing the updated spreadsheet", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "These forms did not include a process for institutions to receive draft debt measures and present challenges in publishing the tables.", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "these specific GE forms are projections of future years rates.", "session_id": "doc2dial_3042"}
{"topic_shift": false, "utterance": "Hello, I came here to learn more about my disability rating after I had a surgery.", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "Are you recovering from surgery or a disability related to your military service that's left you unable to move?", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "In that case, you may be able to get a temporary 100 % disability rating and disability compensation or benefits if you have this kind of immobilizing disability.", "session_id": "doc2dial_3724"}
{"topic_shift": true, "utterance": "So, according to the state I'm currently in after my surgery, could I get disability benefits?", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "Yes, you may be able to get disability benefits if you've had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service called a service-connected disability.", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "Does this mean I could get disability benefits?", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "Yes, you may be able to get disability benefits if you've had surgery or received other treatment at a VA hospital, approved hospital, or outpatient center for a disability related to your military service called a service-connected disability.", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "Is it enough that I had surgery?", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "In this case, the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability.", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "What if my surgery didn't go well and cause severe problems?", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "If the surgery resulted in severe issues, like surgical wounds that haven't totally healed, and the surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-connected disability, then you qualify.", "session_id": "doc2dial_3724"}
{"topic_shift": true, "utterance": "And who do you provide cover for?", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "We cover all Veterans.", "session_id": "doc2dial_3724"}
{"topic_shift": false, "utterance": "Hello, we talked yesterday, maybe you remember. I have more questions and was hoping to come across more information here.", "session_id": "doc2dial_1133"}
{"topic_shift": true, "utterance": "Of course. On our page you can for example view VA pension rates for Veterans, including Aid and Attendance and Housebound rates.", "session_id": "doc2dial_1133"}
{"topic_shift": true, "utterance": "Would you like to know about other VA benefits and services?", "session_id": "doc2dial_1133"}
{"topic_shift": false, "utterance": "No, thanks. I know the services well by now.", "session_id": "doc2dial_1133"}
{"topic_shift": true, "utterance": "Excuse me if I derail our conversation, but I wanted to ask something entirely different than you seem to think. So let me be more specific: can you tell me about getting VA pension benefits?", "session_id": "doc2dial_1133"}
{"topic_shift": false, "utterance": "Yes. We can find out if you're eligible and how to apply for VA pension benefits as a surviving spouse or child of a deceased Veteran with wartime service, for example.", "session_id": "doc2dial_1133"}
{"topic_shift": true, "utterance": "That's a start. And should I want to change my address, does it suffice if I do it in my online profile?", "session_id": "doc2dial_1133"}
{"topic_shift": false, "utterance": "Yes, changing your address in your online profile will update your information across several VA benefits and services.", "session_id": "doc2dial_1133"}
{"topic_shift": false, "utterance": "What else can I do online?", "session_id": "doc2dial_1133"}
{"topic_shift": false, "utterance": "You can view your VA payment history, or check the status of your VA disability, pension, and education payments. You can also see certain survivor benefits.", "session_id": "doc2dial_1133"}
{"topic_shift": true, "utterance": "Can I find out if I'm eligible for a veterans pension, too?", "session_id": "doc2dial_1133"}
{"topic_shift": false, "utterance": "Yes, we can see if you qualify for VA pension benefits as a Veteran.", "session_id": "doc2dial_1133"}
{"topic_shift": false, "utterance": "do I need someone else in the car if I have a Mexican license and a NY learners permit?", "session_id": "doc2dial_3917"}
{"topic_shift": true, "utterance": "Your valid Mexican driver license allows you to drive without a supervising driver.", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "Will you be bringing a\u00a0driver license that is printed in a language other than English to the road test?", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "no, I'm not going yet", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "what if my license is expired, can I still use it and not need someone else in the car while I drive?", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "If you have a NY State learner permit, and you do not have a valid foreign driver license, NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive.", "session_id": "doc2dial_3917"}
{"topic_shift": true, "utterance": "will I run into any problems at the DMV if I have temporary visitor status that has been extended?", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "When you are ready to renew you will have to go to a DMV office with your updated paperwork from the United States Department of Homeland Security.   We will update our records to show that your Temporary Visitor status has been extended so you can renew your license. Your new license will have your new temporary visitor expiration date.", "session_id": "doc2dial_3917"}
{"topic_shift": true, "utterance": "what form will I need to get a license?", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "You will need a completed Application for Permit, Driver License or Non-Driver ID Card", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "and I need my legal status papers?", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "Yes, you will need US Department of Homeland Security documentation that supports your legal status in this country. The expiration date from your DHS document is added to your New York State driver license", "session_id": "doc2dial_3917"}
{"topic_shift": true, "utterance": "and my license will say I'm not American?", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "your New York State driver license will have 'TEMPORARY VISITOR' on it", "session_id": "doc2dial_3917"}
{"topic_shift": false, "utterance": "I want to know more about the refunds-", "session_id": "doc2dial_1866"}
{"topic_shift": true, "utterance": "I can give you some examples of how the refunds are determined.", "session_id": "doc2dial_1866"}
{"topic_shift": false, "utterance": "yes please, tell me how are the refunds determined.", "session_id": "doc2dial_1866"}
{"topic_shift": false, "utterance": "for example, you paid 137.50$ to register your vehicle for two years. In the amount of money you paid is included 62.50$ for the two years registration, that is 31.25$ per year, there's also included 50$ for the tittle certification and the final 25$ is for the vehicle registration.", "session_id": "doc2dial_1866"}
{"topic_shift": true, "utterance": "So, what do I need to do to get a refund.", "session_id": "doc2dial_1866"}
{"topic_shift": false, "utterance": "After surrendering your plates, the receipt FS-6T indicates if you are eligible for a refund. If you are eligible and you do not request a transfer receipt, we'll process your refund immediately and you'll receive it in your mail after several weeks.", "session_id": "doc2dial_1866"}
{"topic_shift": false, "utterance": "How can I know again if I'm eligible for a refund?", "session_id": "doc2dial_1866"}
{"topic_shift": false, "utterance": "Check your Receipt FS-6T, there you can find out if you are eligible for a refund.", "session_id": "doc2dial_1866"}
{"topic_shift": true, "utterance": "so, what amount would be the refund in the example case?", "session_id": "doc2dial_1866"}
{"topic_shift": false, "utterance": "in the example, from the 137.50$ paid and if you surrender your vehicle plates during the first year of the registration, you'll qualify for a 30.25$ refund.", "session_id": "doc2dial_1866"}
{"topic_shift": false, "utterance": "I was wondering if you could give me some more information about whether i can transfer credit from my old vehicle plate?", "session_id": "doc2dial_1872"}
{"topic_shift": true, "utterance": "null", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "am i able to transfer my remaining registration to another vehicle?", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "yes, however, there are a few conditions, you can only transfer credit for a new original registration, the new registration will expire the same day as your old registration, and you can not use it for a registration renewal", "session_id": "doc2dial_1872"}
{"topic_shift": true, "utterance": "how do i apply for a refund?", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "To apply for a refund for the first year-registration fee, you must send the original registration document, and you must complete and sign the request for a refund form and send it  to the address on the page.", "session_id": "doc2dial_1872"}
{"topic_shift": true, "utterance": "am i eligible? for a refund", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "It will depend on the DMV, if you are eligible for a refund the office will issue you a receipt", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "are there conditions that apply when applying for a full 2-year refund?", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "yes, you can only apply for the refund if the registration was never used and it has been no more than 60 days from when the registration was issued", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "I'm sorry, i don't quite understand, could you explain it in more detail?", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "sure, you can apply for a refund for the amount that you paid when you renewed your registration", "session_id": "doc2dial_1872"}
{"topic_shift": true, "utterance": "can i get a refund if i change my name?", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "yes, that shouldn't be a problem, you will just need to surrender the vehicle plates at a DMV office and request a transfer receipt", "session_id": "doc2dial_1872"}
{"topic_shift": false, "utterance": "how Getting a REAL ID is mandatory but is encouraged?", "session_id": "doc2dial_3903"}
{"topic_shift": true, "utterance": "A REAL ID is optional and is not needed for the following : Being licensed to drive and Voting or registering to vote", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "you do not want a REAL ID or Enhanced document?", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "If I have a US passport", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "it can be used for identification , boarding a plane for domestic and international flights , and entry into a federal building or military base", "session_id": "doc2dial_3903"}
{"topic_shift": true, "utterance": "how is the sample of improved license", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "Learn more about Enhanced , REAL ID and Standard documents", "session_id": "doc2dial_3903"}
{"topic_shift": true, "utterance": "what should i bring to the office", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "The application process also requires the DMV to take a new photo", "session_id": "doc2dial_3903"}
{"topic_shift": true, "utterance": "What REAL ID means to you", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "Enhanced driver license , permit , or non - driver ID [ 1 ] and valid U.S. Passport are already REAL ID compliant and can be used to board a flight", "session_id": "doc2dial_3903"}
{"topic_shift": true, "utterance": "which for a REAL ID", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "There is no additional cost to get a REAL ID . ] All normal transaction fees still apply", "session_id": "doc2dial_3903"}
{"topic_shift": false, "utterance": "Can you help me with planing the benefits for my survivors?", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "Are you planning for the future of your survivors?", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "Not right now.", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "But I want to know if my family would get any help from Social Security after my passing.", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "yes, Social Security can help your family if you have earned enough credits through your work.", "session_id": "doc2dial_1"}
{"topic_shift": true, "utterance": "And what about my widow, what benefits would she receive?", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "She can get reduced benefits as early as age 60 or full benefits at full retirement age. If she's 50 years old she could get the benefits if she's disabled and her disability started 7 years or earlier before your death.", "session_id": "doc2dial_1"}
{"topic_shift": true, "utterance": "what if she remarries after my death?", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "if she remarries after age 60, 50 if disabled, she would still qualify for the benefits on your social security records.", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "And if she receives a pension not covered by Social Security?", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "If it's a pension based on work then their Social Security benefits as a survivor could be affected.", "session_id": "doc2dial_1"}
{"topic_shift": false, "utterance": "please show me information about Eligibility for VA Vocational Rehab and Employment", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "Review VA Vocational Rehab and Employment VR&E eligibility requirements for Veterans and active - duty service members", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "If you have a disability that was caused or made worse by your active - duty service and that limits your ability to work or prevents you from working", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "no I don't have disability that was caused or made worse by your active", "session_id": "doc2dial_1682"}
{"topic_shift": true, "utterance": "If I m still on active duty, am I eligible for Vocational Rehab and Employment?", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "Have a 20 % or higher pre - discharge disability rating memorandum rating and will soon leave the military", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "if I just have a 25% higher pre - discharge disability rating", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "You may be eligible for VR&E benefits and services if you re a service member and you meet at least one of the requirements listed", "session_id": "doc2dial_1682"}
{"topic_shift": true, "utterance": "What should I do if I received an other than honorable, bad conduct, or dishonorable discharge?", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "sorry, you may not be eligible for VA benefits", "session_id": "doc2dial_1682"}
{"topic_shift": true, "utterance": "If I m still on active duty, am I eligible for Vocational Rehab and Employment?", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "Severely injured active - duty service members can automatically receive VR&E benefits before VA issues a disability rating , because of Sec .", "session_id": "doc2dial_1682"}
{"topic_shift": false, "utterance": "can you give me details of Health care for spouses, dependents, and family caregivers", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "you re the spouse , surviving spouse , dependent child , or family caregiver of a Veteran or service member?", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "you may qualify for health care benefits . In certain cases , you may also qualify for health care benefits due to a disability related to your Veteran s service", "session_id": "doc2dial_933"}
{"topic_shift": true, "utterance": "what are the pharmacy benefits", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "want to know if you qualify for CHAMPVA or the spina bifida programs or for children of Vietnam veterans women", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_933"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "you re the biological child of a Korean or Vietnam War Veteran and you ve been diagnosed with spina bifida?", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "you may qualify for disability benefits , including health care benefits. Find out if you qualify and how to applys", "session_id": "doc2dial_933"}
{"topic_shift": false, "utterance": "How do I go about accepting Student financial aid?", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "The process begins with you accepting the funding that you don't have to pay back", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "Has your school sent you any correspondence in relation to an aid offer?", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "No, I haven't received anything from my school in this regard", "session_id": "doc2dial_3095"}
{"topic_shift": true, "utterance": "Is there any help you can give me in making an effective budget regarding borrowings that I will need for my education?", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "Yes, we have advice on budgets available to all applicants", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "What if I discover that my living expenses are not going to be as high as has been estimated by my school, do I have to accept all the loan that has been given to me?", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "You are entitled to turn down any loan that is provided or even to request a lower amount of borrowing. Your school will be able to help you with this query, should it arise", "session_id": "doc2dial_3095"}
{"topic_shift": true, "utterance": "Do schools have specific financial plans in place for students that re attending the school?", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "Yes, a lot of schools have tuition payment plans, these are monthly interest-free payments towards tuition. These plans can help in reducing the amount of borrowing you need. The financial aid office in your school will have more details", "session_id": "doc2dial_3095"}
{"topic_shift": true, "utterance": "How do I let my school know what type of financial aid I will be accepting?", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "Any offer of student aid that you receive will include instructions on how to accpt the aid. You will need to follow these instructions carefully. You may have to enter amounts that you are accepting in an online form and then submit the form", "session_id": "doc2dial_3095"}
{"topic_shift": false, "utterance": "Va ratitings are what?", "session_id": "doc2dial_927"}
{"topic_shift": false, "utterance": "Learn about VA disability ratings and how we assign your rating", "session_id": "doc2dial_927"}
{"topic_shift": false, "utterance": "what if I have more than one service?", "session_id": "doc2dial_927"}
{"topic_shift": true, "utterance": "How do we use the combined ratings table", "session_id": "doc2dial_927"}
{"topic_shift": false, "utterance": "In our example This would be 65", "session_id": "doc2dial_927"}
{"topic_shift": true, "utterance": "What is a disability rating?", "session_id": "doc2dial_927"}
{"topic_shift": false, "utterance": "We assign you a disability rating based on the severity of your disability .   [7] We express this rating as a percentage , representing how much your disability decreases your overall health and ability to function .   [8] We then use your disability rating to determine your disability compensation rate , so we can calculate how much money you ll receive from us each month .", "session_id": "doc2dial_927"}
{"topic_shift": true, "utterance": "what if we have disabilities?", "session_id": "doc2dial_927"}
{"topic_shift": false, "utterance": "If you have 2 disabilitiesWe round that combined value to the nearest 10 % to find your combined disability rating", "session_id": "doc2dial_927"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_927"}
{"topic_shift": true, "utterance": "What if I have more than one disability?", "session_id": "doc2dial_927"}
{"topic_shift": false, "utterance": "We use a method called the whole person theory to determine what we call your combined disability rating", "session_id": "doc2dial_927"}
{"topic_shift": false, "utterance": "What happens if I have been told I can't get federal student aid any more?", "session_id": "doc2dial_3081"}
{"topic_shift": false, "utterance": "It is possible to get back your eligibility for financial aid.", "session_id": "doc2dial_3081"}
{"topic_shift": true, "utterance": "My grades slipped and the financial aid office told me I am not able to get federal student aid, why?", "session_id": "doc2dial_3081"}
{"topic_shift": false, "utterance": "In order to get financial aid you need to have satisfactory academic progession to keep your federal student aid and it is best to talk to your school and see if you can appeal the decision that made you unable to continue getting federal student aid.", "session_id": "doc2dial_3081"}
{"topic_shift": true, "utterance": "I was convicted of a drug offense but now want to get more federal student aid, is this possible?", "session_id": "doc2dial_3081"}
{"topic_shift": false, "utterance": "Have you lost eligibility due to conviction of the drug offense?", "session_id": "doc2dial_3081"}
{"topic_shift": false, "utterance": "No, I have not lost eligibility yet.", "session_id": "doc2dial_3081"}
{"topic_shift": true, "utterance": "What happens if I was an eligible noncitizen but my status has been expired or revoked?", "session_id": "doc2dial_3081"}
{"topic_shift": false, "utterance": "It isn't bad at all, all you have to do is get the status reinstated that made you an eligible noncitizen or become a permanent resident to receive the federal student aid.", "session_id": "doc2dial_3081"}
{"topic_shift": true, "utterance": "What if I happened to be convicted of or pled guilty to a crime involving fraud to receive federal student aid funds?", "session_id": "doc2dial_3081"}
{"topic_shift": false, "utterance": "You would need to repay the funds to the U.S. Department of Education or to the loan holder or servicer.", "session_id": "doc2dial_3081"}
{"topic_shift": false, "utterance": "Increased disability rating for time in a hospital", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability ?", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "yes i spend time in a VA hospital", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "you may be able to get added disability compensation or benefits with a temporary 100 % disability rating for the time you spent in the hospital .", "session_id": "doc2dial_1696"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if one of the situations below describes your experience .", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "One of these must be true", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "yes tell me what are the requirements to be eligible", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "yes i spent more than 21 days", "session_id": "doc2dial_1696"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "Veterans", "session_id": "doc2dial_1696"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "his disability rating went back to 40 %", "session_id": "doc2dial_1696"}
{"topic_shift": false, "utterance": "I need to know if I'm eligible to have my Federal Perkins Loan cancelled.", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "I'll be happy to help you find out if you are eligible.", "session_id": "doc2dial_4088"}
{"topic_shift": true, "utterance": "What exactly is the Perkins Loan Teacher Cancellation?", "session_id": "doc2dial_4088"}
{"topic_shift": true, "utterance": "Are you familiar with the eligibility requirements for the Perkins Loan Teacher Cancellation?", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "I know a little bit, but I'd like to find out more.", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "Have you served full-time in a public or non-profit elementary or secondary school system?", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "Yes. I'm an elementary school teacher at a public school.", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "Excellent. Do you teach at a school serving students from low-income families?", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "Great. You qualify for cancellation of part or all of your Federal Perkins Loan.", "session_id": "doc2dial_4088"}
{"topic_shift": true, "utterance": "That is great news. Is there a length of time that I need to have teached before I'm eligible?", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "Yes. Your eligibility for the loan cancellation and the amount of your loan that will be cancelled depends on the length of time that you have taught.", "session_id": "doc2dial_4088"}
{"topic_shift": false, "utterance": "How do I get a ticket of a TVB ticket?", "session_id": "doc2dial_2176"}
{"topic_shift": true, "utterance": "Are you able to get online?", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "Yes I can.", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "Was your TVB ticket lost or destroyed?", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "Yes it was lost.", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "You can print a substitute online.  The ticket you are replacing must have the words Traffic Violations Bureau at the bottom.", "session_id": "doc2dial_2176"}
{"topic_shift": true, "utterance": "Can I print substitute tickets for all my open TVB tickets?", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "Yes, once you provide information for one open TVB traffic ticket you will be able to print any open TVB traffic ticket you have.", "session_id": "doc2dial_2176"}
{"topic_shift": true, "utterance": "What can I do if my traffic ticket isn't available to print?", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "If it is not available to print, the transaction will give you instructions on what you can do.", "session_id": "doc2dial_2176"}
{"topic_shift": true, "utterance": "Are the printed substitute tickets the same as tickets printed at a TVB office?", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "Yes, a substitute ticket that you print has exactly the same information as tickets printed at a TVB office.", "session_id": "doc2dial_2176"}
{"topic_shift": true, "utterance": "Do I need my driver license number?", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "You will need either your DMV ID Number Client ID Number from your New York State driver License, learner permit or non-driver photo ID card.", "session_id": "doc2dial_2176"}
{"topic_shift": false, "utterance": "Where do I begin to plan to retire?", "session_id": "doc2dial_516"}
{"topic_shift": true, "utterance": "are you of retirement age?", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "ok great,  Full retirement age is the age at which a person may first become entitled to full or unreduced retirement benefits", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "What age is the earliest you can get benefits?", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "No matter what your full retirement age also called \" normal retirement age \" is you may start receiving benefits as early as age 62 or as late as age 70", "session_id": "doc2dial_516"}
{"topic_shift": true, "utterance": "What if I retire early?", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "The chart below lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of $ 1000 at full retirement age", "session_id": "doc2dial_516"}
{"topic_shift": true, "utterance": "are there pros?", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "The advantage is that you collect benefits for a longer period of time", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "ok thank you", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "There are advantages and disadvantages to taking your benefit before your full retirement age", "session_id": "doc2dial_516"}
{"topic_shift": false, "utterance": "I need a bit of help making a payment to my Student Loan, I wonder if you could help me?", "session_id": "doc2dial_3268"}
{"topic_shift": false, "utterance": "It's very easy to make a payment to your Student Loan, firstly, the best place to start is by contacting your loan servicer", "session_id": "doc2dial_3268"}
{"topic_shift": true, "utterance": "Do you know where to send payments to?", "session_id": "doc2dial_3268"}
{"topic_shift": false, "utterance": "I'm really not sure, I haven't done this before", "session_id": "doc2dial_3268"}
{"topic_shift": true, "utterance": "Are there any bonuses available to making regular payments to my Direct Loan through other loan servicers?", "session_id": "doc2dial_3268"}
{"topic_shift": false, "utterance": "Yes, there is a bonus, if you would like further information, I can direct you where to go", "session_id": "doc2dial_3268"}
{"topic_shift": false, "utterance": "Is there any incentive for me to set up a direct debit to make payments to my Direct Loan with Other Loan Servicers?", "session_id": "doc2dial_3268"}
{"topic_shift": false, "utterance": "If you set up a direct debit you will receive a 0.25% interest rate deduction on your Direct Loan", "session_id": "doc2dial_3268"}
{"topic_shift": true, "utterance": "Who do I contact to organize making payments to my student loan?", "session_id": "doc2dial_3268"}
{"topic_shift": false, "utterance": "All of the billing elements of your student loan are handled by your loan servicer. You are advised to contact them to find out more and get any help you may need", "session_id": "doc2dial_3268"}
{"topic_shift": true, "utterance": "Is there a section on the website dedicated to servicing my Great Lakes or Nelnet Loan?", "session_id": "doc2dial_3268"}
{"topic_shift": false, "utterance": "Yes, on the webite, there is a section entitled \"Make a Payment to Great Lakes or Nelnet\". This will have all the information that you require", "session_id": "doc2dial_3268"}
{"topic_shift": false, "utterance": "What is the approach with my VA primary care provider and the PACT team?", "session_id": "doc2dial_1319"}
{"topic_shift": false, "utterance": "The VA makes your health care the most important thing and works along with your VA primary care provider.", "session_id": "doc2dial_1319"}
{"topic_shift": true, "utterance": "Who is the provider that will take care of me at the VA?", "session_id": "doc2dial_1319"}
{"topic_shift": false, "utterance": "Have you signed up for VA healthcare and chose your main VA location?", "session_id": "doc2dial_1319"}
{"topic_shift": false, "utterance": "No, I have not signed up for VA health care or chose my main VA location yet.", "session_id": "doc2dial_1319"}
{"topic_shift": true, "utterance": "If I am enrolled in VA health care can I receive care through community care?", "session_id": "doc2dial_1319"}
{"topic_shift": false, "utterance": "You can find out how to receive the care in your community.", "session_id": "doc2dial_1319"}
{"topic_shift": true, "utterance": "Why is basing the care with me at the center important?", "session_id": "doc2dial_1319"}
{"topic_shift": false, "utterance": "At the VA research has showed this kind of centered approach lead to a better quality care and each patient is more satisfied.", "session_id": "doc2dial_1319"}
{"topic_shift": true, "utterance": "What happens when I need other services to meet my needs?", "session_id": "doc2dial_1319"}
{"topic_shift": false, "utterance": "You PACT team may call other providers such as social workers or specialists for you.", "session_id": "doc2dial_1319"}
{"topic_shift": false, "utterance": "Hey there. I was wondering which documents I need. I'm a bit confused.", "session_id": "doc2dial_270"}
{"topic_shift": true, "utterance": "No problem. First of all, you will need a document proving the citizenship.", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "Have you NOT established your child's U.S. citizenship with us before?", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "Yes, I haven't done that yet.", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "In that case we need to see proof of U.S. citizenship. We can accept only certain documents as proof of U.S. citizenship. These include a U.S. birth certificate or U.S. passport.", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "What if I'm not a U.S. citizen?", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "Well, then Social Security will ask to see a current DHS document. A  I-551 Permanent Resident Card would be an acceptable document.", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "And what if I don't have such a document available?", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "We may then accept the child's state issued non-drivers identification card or an adoption decree.", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "Oh, so an adoption decree would also work?", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "Yes, that is correct.", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "Does Social Security require a proof of identity?", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "Yes. Your U.S. driver's license or a state-issued non-driver identification card or passport should be sufficient.", "session_id": "doc2dial_270"}
{"topic_shift": false, "utterance": "Hello I need information about how to register a van as 'passenger' class vehicles", "session_id": "doc2dial_2610"}
{"topic_shift": true, "utterance": "you want to know if I can register my truck as a 'passenger' class vehicle?", "session_id": "doc2dial_2610"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2610"}
{"topic_shift": true, "utterance": "What do you want to know? How can I find the unloaded weight of my truck?", "session_id": "doc2dial_2610"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2610"}
{"topic_shift": false, "utterance": "The unloaded weight of your truck is stamped on a metal plate located on the door of your vehicle. The curb weight is also listed on your certificate of title. The curb weight is different from the maximum gross weight MGW indicated in your registration documents.", "session_id": "doc2dial_2610"}
{"topic_shift": true, "utterance": "So if I want to register it in the class of passengers, what conditions must I meet ?:", "session_id": "doc2dial_2610"}
{"topic_shift": false, "utterance": "You must meet the following conditions:    the van does not have any commercials and is used exclusively for non-commercial purposes s   A camper cover that has one or more side windows completely encloses the truck bed, s    the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle", "session_id": "doc2dial_2610"}
{"topic_shift": true, "utterance": "My pick-up is rented or leased. What do I need to do?", "session_id": "doc2dial_2610"}
{"topic_shift": false, "utterance": "You must submit a certification form provided by the leasing company or the truck owner stating that the truck will not be used for commercial purposes.", "session_id": "doc2dial_2610"}
{"topic_shift": true, "utterance": "and can you use commercial plates?", "session_id": "doc2dial_2610"}
{"topic_shift": false, "utterance": "You are not required to request passenger badges for your pickup. You can use commercial dishes.", "session_id": "doc2dial_2610"}
{"topic_shift": false, "utterance": "Hi. I'm trying to learn about a GPO.", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "Are you looking to learn about government employment pensions?", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "Yes, I'm trying to learn more about it.", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "Okay. If you are receiving benefits from your spouse's record, it may be less, and this is called a GPO.", "session_id": "doc2dial_264"}
{"topic_shift": true, "utterance": "How do I know if I am eligible for Social Security?", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "There is a calculator that can help. You will need to have your estimated gross not covered by Social Security.", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "Once I have that, what do I need to do?", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "You will need to entered that information to calculate your estimated retirement benefit.", "session_id": "doc2dial_264"}
{"topic_shift": true, "utterance": "Am I eligible for exemptions?", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "You can check the Government Pension Offset factsheet to find out.", "session_id": "doc2dial_264"}
{"topic_shift": true, "utterance": "What if my spouse already receives benefits?", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "First, find out if this starts at their normal retirement age.", "session_id": "doc2dial_264"}
{"topic_shift": true, "utterance": "Will I get more money based off my spouse's earnings?", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "Possibly, but this will affect your benefits.", "session_id": "doc2dial_264"}
{"topic_shift": false, "utterance": "Tell about how to remove the restriction by mail", "session_id": "doc2dial_2604"}
{"topic_shift": true, "utterance": "Do you want to remove a CORRECTIVE LENS restriction?", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "No, not that kind of restriction", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "What if the Vision Test Report MV-619 has a print date of 9/03?", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "The form is valid for 6 months after the date of the eye test", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "And what if the form has a print date of 3/04 or later?", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "In that case, the vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "How long is the form valid for?", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "For 6 months after the date of the eye test", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "Can you repeat what if the form has a print date of 3/04 or later?", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "Sure. The vision care professional marks a box on the form to indicate if the form is valid for 6 months or for 12 months after the date of the eye test", "session_id": "doc2dial_2604"}
{"topic_shift": false, "utterance": "How do I change users?", "session_id": "doc2dial_2162"}
{"topic_shift": true, "utterance": "Is someone taking on another user's duties?", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "Yes another person is taking on the duties,", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "You will need to request additional user IDs.  Do not share the former user's ID and passwod with the new user.", "session_id": "doc2dial_2162"}
{"topic_shift": true, "utterance": "Does the applicant get a personal ID and password?", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "Yes, when the DMV creates a LENS roster, we issue a personal ID and password to the applicant.", "session_id": "doc2dial_2162"}
{"topic_shift": true, "utterance": "How do I register for LENS?", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "Log in to LEN.S and provide ID informatio", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "Will you assist if someone is using another person's ID?", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "No we will not provide support to any person who is using another person's user ID.", "session_id": "doc2dial_2162"}
{"topic_shift": true, "utterance": "What happens if someone leaves my organization?", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "We will disable the departed user's access to your LENS roster.", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "What other information do you need?", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "You will need to identify the user and your LENS customer number.", "session_id": "doc2dial_2162"}
{"topic_shift": false, "utterance": "Id like to find out if my family and myself are eligible for increase benefits?", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "We can do that  Our mission is to deliver Social Security services that meet the changing needs of the public", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "Do you or a family menber eceive Social Security or Supplemental Security Income SSI ?", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "not a family member just myself", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "Is you spouse or ex spouse still alive?", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_502"}
{"topic_shift": true, "utterance": "Where can I contact social security?", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "Please contact social security you can call us toll - free at 1 - 800 - 772 - 1213 or online at our website", "session_id": "doc2dial_502"}
{"topic_shift": true, "utterance": "May I be eligible for a higher survivor  benefit  based on his or her work?", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "The death of an ex - spouse may allow you to be eligible for a higher survivor benefit even if you are already receiving a survivor benefit on another spouse", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "Where can I find out about increased benefits?", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "see the information about benefits on the Social Security website", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "My benefits have changed after I applied what do I do?", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "It 's not unusual for a benefit recipient 's circumstances to change after they apply or became eligible for benefits  you may be eligible to apply for increase benefits", "session_id": "doc2dial_502"}
{"topic_shift": false, "utterance": "what are the benefits for policy holders with terminal illness", "session_id": "doc2dial_1443"}
{"topic_shift": true, "utterance": "Eligible veterans, service members, and covered spouses of service members can get expedited benefits. With expedited benefits, you can get up to 50% of the face value of your coverage in increments of $ 5,000 paid before death.", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "How can I get benefits early?", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "if i would like to know", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "Do you have SGLI, Family SGLI or VGLI life insurance?", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "if you or your spouse can get benefits early", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "How can I get up to 50% of the face value of your coverage in increments of $ 5,000 paid before death?", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "If Explained To You Eligible Veterans, Service Members, and Covered Spouses of Service Members may obtain expedited benefits that apply to you", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "you are the holder of an SGLI or VGLI policy,", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1443"}
{"topic_shift": false, "utterance": "What documents do I need to get a corrected card for a non citizen child?", "session_id": "doc2dial_62"}
{"topic_shift": true, "utterance": "We need original document of their immigration status", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "To prove your childs u.s immigration status we need origianl documents. Are these available?", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "ou must show us your child 's current U.S. immigration document , such as :s  I-551 Lawful Permanent Resident Card or  Machine Readable Immigrant Visa", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "What is acceptable as a document?", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "I-551 Permanent Resident Card", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "Do you inform DHS that my child does use it to work?", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "we will inform DHS", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "Are their any special rules that apply?", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "When we assigned your child a Social Security number for non - work purposes  special rules apply", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "I can prove immigration status with what documents?", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "With original documents", "session_id": "doc2dial_62"}
{"topic_shift": false, "utterance": "Why would I opt for a federal loan over a private student loan to help with my college education?", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "Are you currently seeking a  loan to help with your college education?", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "Yes, I am starting the process now", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "You should consider federal loans first", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "What type of loan is offered to me through a financial aid package, should I receive one?", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "It is quite likely that your school will offer you a student loan as part of any financial aid package you receive. You should inform yourself of the different loan options that there are in the marketplace. Generally, there are two types of student loans available, federal and private", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "What is a private student loan?", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "These are loans that are nonfederal and are offered by financial institutions like banks, credit unions or a school", "session_id": "doc2dial_3254"}
{"topic_shift": true, "utterance": "What is the process involved in getting a federal student loan?", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "Are you currently applying for a federal loan?", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "No, not at the moment", "session_id": "doc2dial_3254"}
{"topic_shift": false, "utterance": "Can I use the Retirement Estimator?", "session_id": "doc2dial_3532"}
{"topic_shift": true, "utterance": "Yes, if you have enough credits to qualify.", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "What if I only have Medicare right now?", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "You can absolutely still get an estimate.", "session_id": "doc2dial_3532"}
{"topic_shift": true, "utterance": "Why did the page time out?", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "Did you stay on the page a long time? it times out for security reasons.", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "Yes, I left to run errands while I was on it.", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "You can extend the time, normally it logs out after 25 minutes of inactivity.", "session_id": "doc2dial_3532"}
{"topic_shift": true, "utterance": "Are there any requirements besides having enough credits?", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "Yes, there are a few more qualifications, like not already receiving benefits.", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "Is there any more information you need?", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "No, I don't think so.", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "Is there an alternative if I can't use the Estimator?", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "Yes, there are other benefit calculators.", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "I don't know if I qualify, but I still need an estimate.", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "Even if you just get Medicare, you can still get an estimate.", "session_id": "doc2dial_3532"}
{"topic_shift": false, "utterance": "I have questions about the care team", "session_id": "doc2dial_1325"}
{"topic_shift": true, "utterance": "Your VA care team\u2019s goal is to plan for all the care you need to help you stay healthy and well throughout your life.", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "Are you thinking of changing your primary care doctor?", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "no, I like him", "session_id": "doc2dial_1325"}
{"topic_shift": true, "utterance": "what is a PACT?", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "A Patient Aligned Care Team or PACT is made up of you, those who support you like your family members and caregivers, and your health care providers.", "session_id": "doc2dial_1325"}
{"topic_shift": true, "utterance": "can I use other medical care while enrolled in VA health care?", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "If you\u2019re enrolled in VA health care, we can find out if you may be able to receive care from a provider in your local community through community care", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "what if the place I am getting looked at is no longer working with the VA?", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "There is a plan in place if your primary care provider leaves VA. We will make sure you always have access to a qualified primary care provider so that you keep getting the ongoing care you need.", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "what are some of the things the team will do for me?", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "build a partnership, provide care and coordinate care", "session_id": "doc2dial_1325"}
{"topic_shift": false, "utterance": "How does the VA make payments for the GI Bill for classes?", "session_id": "doc2dial_1331"}
{"topic_shift": true, "utterance": "The VA make payments after each months classes, so you would get your November classes payment in December.", "session_id": "doc2dial_1331"}
{"topic_shift": false, "utterance": "Are you part of the Post-9/11 GI Bill?", "session_id": "doc2dial_1331"}
{"topic_shift": false, "utterance": "No I am not part of the Post-9/11 GI Bill.", "session_id": "doc2dial_1331"}
{"topic_shift": true, "utterance": "Can I find out if I can use my GI Bill benefits for undergraduate and graduate degrees?", "session_id": "doc2dial_1331"}
{"topic_shift": false, "utterance": "Yes, you can find out if you can use your GI Bill benefits for college as a Veteran, service member, or even a qualified dependent.  You can find payment rates for undergraduate and graduate degree courses at institutions of higher learning.", "session_id": "doc2dial_1331"}
{"topic_shift": true, "utterance": "Is it even possible to take classes at more than one school at a time?", "session_id": "doc2dial_1331"}
{"topic_shift": false, "utterance": "You it is possible to take classes at more than one school under the GI Bill as long as classes at both schools will count toward your degree and the school giving you your degree considers the classes to be required to get your degree.", "session_id": "doc2dial_1331"}
{"topic_shift": true, "utterance": "What about left over money from GI Bill?", "session_id": "doc2dial_1331"}
{"topic_shift": false, "utterance": "Any left over GI Bill Benefits can be used to pay for classes and another degree.", "session_id": "doc2dial_1331"}
{"topic_shift": true, "utterance": "So if I am taking classes at a second school that help my first degree then I can take them?", "session_id": "doc2dial_1331"}
{"topic_shift": false, "utterance": "Yes, you will be able to take the classes at the second school if the school granting your degree requires them.", "session_id": "doc2dial_1331"}
{"topic_shift": true, "utterance": "Do the tuition and fee go directly to the school?", "session_id": "doc2dial_1331"}
{"topic_shift": false, "utterance": "Yes, we pay the tuition and fees directly to the school and money for books are taken care of at the beginning of the term.", "session_id": "doc2dial_1331"}
{"topic_shift": false, "utterance": "How much will I receive for disablilty", "session_id": "doc2dial_3526"}
{"topic_shift": true, "utterance": "he amount of your benefit is based on your lifetime average earnings covered by Social Security", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "Do you already have an estimate?", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "I don't already have an estimate", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "you can get your online with your personal my Social Security account or use our Benefit Calculators to determine", "session_id": "doc2dial_3526"}
{"topic_shift": true, "utterance": "do I qualify for exrea help with medicare prescription plan", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "If you receive Medicare and have limited resources and income ,", "session_id": "doc2dial_3526"}
{"topic_shift": true, "utterance": "When do my benefits start?", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "Social Security benefits are paid in the month following the month for which they 're due", "session_id": "doc2dial_3526"}
{"topic_shift": true, "utterance": "Who do I contact for help with low income medicare nenficiaries?", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "contact your state or local welfare office or Medicaid agency", "session_id": "doc2dial_3526"}
{"topic_shift": true, "utterance": "What about limited resource and income for receiving medicare?", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "you may be eligible for Extra Help with Medicare Prescription Drug Plan Costs", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "What about the other parts of medicare like parts A and B", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "People with Medicare Parts A and Part B can choose to receive all of their health care services through plans that are offered by private companies and approved by Medicare", "session_id": "doc2dial_3526"}
{"topic_shift": false, "utterance": "Can you help me with calculating my spouse's benefits?", "session_id": "doc2dial_258"}
{"topic_shift": true, "utterance": "Of course. First, find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age.", "session_id": "doc2dial_258"}
{"topic_shift": true, "utterance": "Will it also affect my benefits as a widow?", "session_id": "doc2dial_258"}
{"topic_shift": false, "utterance": "Yes, it will affect your benefits as well.", "session_id": "doc2dial_258"}
{"topic_shift": true, "utterance": "What happens if I retire before full retirement age?", "session_id": "doc2dial_258"}
{"topic_shift": false, "utterance": "Should you retire before full retirement age, your benefit amount as a spouse will be reduced. This reduction will vary based on your date of birth. The maximum reduction for benefits starting at age 62 is 30 percent for someone born in 1946.", "session_id": "doc2dial_258"}
{"topic_shift": false, "utterance": "Do you require more information about this?", "session_id": "doc2dial_258"}
{"topic_shift": false, "utterance": "Yes, where I can I find more information?", "session_id": "doc2dial_258"}
{"topic_shift": false, "utterance": "For more information, please call our toll free number at 1-800-772-1213. If you are deaf or hard of hearing , call our TTY number at 1-800-325-0778 or contact your local Social Security office.", "session_id": "doc2dial_258"}
{"topic_shift": true, "utterance": "Am I eligible for a Social Security retirement benefit based on my own earnings?", "session_id": "doc2dial_258"}
{"topic_shift": false, "utterance": "Are you eligible for a higher benefit based on your spouse's earnings?", "session_id": "doc2dial_258"}
{"topic_shift": false, "utterance": "No, I'm sorry. I don't think I am.", "session_id": "doc2dial_258"}
{"topic_shift": false, "utterance": "ATV please", "session_id": "doc2dial_2638"}
{"topic_shift": true, "utterance": "Would you like to know what is considered an ATV?", "session_id": "doc2dial_2638"}
{"topic_shift": false, "utterance": "no I know what it is I just want help with ATV registration", "session_id": "doc2dial_2638"}
{"topic_shift": true, "utterance": "Did you want to know if an ATV needs a vehicle registration?", "session_id": "doc2dial_2638"}
{"topic_shift": false, "utterance": "no, I know it does that is why I'm here", "session_id": "doc2dial_2638"}
{"topic_shift": true, "utterance": "Would you like to know what you need to bring to the DMV to register an ATV?", "session_id": "doc2dial_2638"}
{"topic_shift": false, "utterance": "yes please", "session_id": "doc2dial_2638"}
{"topic_shift": false, "utterance": "Will you be registering an ATV not purchased from a NY State ATV dealer?", "session_id": "doc2dial_2638"}
{"topic_shift": false, "utterance": "no I bought it in Queens", "session_id": "doc2dial_2638"}
{"topic_shift": true, "utterance": "can I make a reservation to register it?", "session_id": "doc2dial_2638"}
{"topic_shift": false, "utterance": "Yes, for quicker service you can make a reservation online before visiting a DMV office.", "session_id": "doc2dial_2638"}
{"topic_shift": true, "utterance": "what can I use for proof of purchase if I get another ATV from out of state?", "session_id": "doc2dial_2638"}
{"topic_shift": false, "utterance": "One form of acceptable proof of ownership can be a manufacturer's certificate of origin or a manufacturer's statement of origin, and the bill of sale from the dealer.", "session_id": "doc2dial_2638"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "I see, that very wide then. May I ask if other student loans can be included here?", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "Yes, you can. All you must do it to put those loans in the section for listing loans that you do not want to be consolidated, but want considered in the determination of your repayment period.", "session_id": "doc2dial_3240"}
{"topic_shift": false, "utterance": "Hi. I wanted to know how the tutorial assistance works?", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "are you using VA educational assistance and you're struggling with the coursework?", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "yes, I am", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "we may help you pay for a tutor. Find out if you're elegible for this benefit", "session_id": "doc2dial_1457"}
{"topic_shift": true, "utterance": "how do I know if I'm eligible?", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "[6] You can get this benefit if you re using VA educational assistance and you meet all of the requirements listed below .   [7] All of these must be true :r     [8] You re enrolled in an educational program for half - time or more ,p [9] and     [10] You re taking a course that s difficult , [11] and   [12] You have to take the course as part of your educational program", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "Yes, I'm enrolled in an educational program for half - time or more", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "Are You taking a difficult course ?", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "Yes, I am", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "are you taking the course as part of your educational program?", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "No, I am not", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "Then you're not eligible for this benefit", "session_id": "doc2dial_1457"}
{"topic_shift": false, "utterance": "I want to know about corrected cards for U.S. born adults.", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "Have you legally changed your name?", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "I haven't", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "Are you currently working?", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "In case you change your name, you should inform your employer.", "session_id": "doc2dial_76"}
{"topic_shift": true, "utterance": "What if I need to change my name on my Social Security card?", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "You have to prove your legal name change. You'll need to provide any document that proves that you legally changed your name", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "What documents are accepted as proof of identity?", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "Acceptable documents have to be current and show your name, identifying information, date of birth and a recent photograph.", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "Please, give me some examples of acceptable documents.", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "you could show your US driver's license or state-issued non-driver identification card or your U.S. passport.", "session_id": "doc2dial_76"}
{"topic_shift": false, "utterance": "What original documents are needed to get a Social Security Card for a Foreign born US Adult Citizen?", "session_id": "doc2dial_89"}
{"topic_shift": true, "utterance": "To begin with, we need to establish your citizenship", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "Do you have your foreign birth certificate to hand or can you get it within 10 days?", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "No, I don't have it to hand and will not be able to get within 10 days", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "If that is the case, we will need to get other documentation, which has to be in date, shows your name or identifying information, shows your date of birth or age and preferably has a recent photograph", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "One example of documentation containing the above information is an employee identification card", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "What happens if I have lived in the United States and am applying for an original Social Security number?", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "In this instance, you may be asked about schools you attended, or we may ask you to provide copies of your tax records. These would show that you were never assigned a Social Security number", "session_id": "doc2dial_89"}
{"topic_shift": true, "utterance": "I'm looking for specific information regarding applying for an original Social Security Card for a Foreign born US Adult Citizen", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "There is important information in this regard that must be followed closely", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "What documentation is needed?", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "You need to provide original documents or copied that are certified by the agency that issued them. Unfortunately, we cannot accept any photocopies or notarized copies. All documentation provided must not be expired", "session_id": "doc2dial_89"}
{"topic_shift": false, "utterance": "What about the tecnical and analytical aspects?", "session_id": "doc2dial_3297"}
{"topic_shift": true, "utterance": "The totals reported last year are different from the numbers reported now about last year, do you understand what is causing this?", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "Yes, I understand.", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "Then you know there could be many different causes for this including the possibility that your school is listed more than once in the data .", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "What if my total decreased compared to what we reported last year?", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "Then that may mean there were applicants that had applied in previous years.", "session_id": "doc2dial_3297"}
{"topic_shift": true, "utterance": "What if I cannot find my institution or school on the database?", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "You can still continue forward by clicking next and the info you type will be captured and recorded; our database usually has every high school in the nation unless it opened, merged or changed its name within last two years.", "session_id": "doc2dial_3297"}
{"topic_shift": true, "utterance": "When will districts be listed as missing or insufficient data?", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "Is the regulatory adjusted graduation rate missing?", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "Yes, that is missing.", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "Then the district would be missing.", "session_id": "doc2dial_3297"}
{"topic_shift": true, "utterance": "What if I made a spelling mistake?", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "Then that is why your school did not come up.", "session_id": "doc2dial_3297"}
{"topic_shift": false, "utterance": "How can I get reductions on insurance premiums?", "session_id": "doc2dial_2189"}
{"topic_shift": true, "utterance": "wE WOULD LOVE TO HELP BUT IT VARIES PER INSURANCE COMPANY. Contact your insurance company or agent to learn if both reductions will be given at the same time", "session_id": "doc2dial_2189"}
{"topic_shift": true, "utterance": "Are you already receiving a discount on the premium?", "session_id": "doc2dial_2189"}
{"topic_shift": false, "utterance": "yes but how can I reduce it more?", "session_id": "doc2dial_2189"}
{"topic_shift": true, "utterance": "If the course is taken, will it prevent my premiums from going up?", "session_id": "doc2dial_2189"}
{"topic_shift": false, "utterance": "Unfotunately no.", "session_id": "doc2dial_2189"}
{"topic_shift": true, "utterance": "so when I complete the course how do I get the reduction", "session_id": "doc2dial_2189"}
{"topic_shift": false, "utterance": "The course sponsor will mail you a completion certificate within 45 business days after you complete the classroom course or 14 business days after you complete an online course", "session_id": "doc2dial_2189"}
{"topic_shift": true, "utterance": "Can I get more than one reduction?", "session_id": "doc2dial_2189"}
{"topic_shift": false, "utterance": "It may be possible. Contact your insurance company or agent to learn if both reductions will be given at the same time", "session_id": "doc2dial_2189"}
{"topic_shift": true, "utterance": "Does it prevent general premium increases?", "session_id": "doc2dial_2189"}
{"topic_shift": false, "utterance": "PIRP does not prevent general premium increases , or premium increases due to violations or accidents", "session_id": "doc2dial_2189"}
{"topic_shift": false, "utterance": "how is the VA clothing allowance system", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "Has your clothing been damaged by your prosthetic or orthotic device such as a wheelchair or by the medicine you are taking for a skin condition?", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "You can get money each year to help you buy new clothes. This is a disability compensation benefit known as an annual clothing allowance. Find out if you can get this benefit.", "session_id": "doc2dial_1480"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you meet both requirements", "session_id": "doc2dial_1480"}
{"topic_shift": true, "utterance": "When I file a disability claim what else should I bring?", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "you must also complete this form", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "ok if i qualify?", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "If you qualify you will receive payments between September 1 and October 31.", "session_id": "doc2dial_1480"}
{"topic_shift": true, "utterance": "and what are the requirements?", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "Does your prosthetic or orthotic device or your skin medicine damage your clothes?", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "you don't qualify you can't get disability benefits", "session_id": "doc2dial_1480"}
{"topic_shift": false, "utterance": "I wanted to apply for a direct plus loan, but need some information.", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "Then I'm afraid that you can't receive a parent PLUS loan.", "session_id": "doc2dial_2837"}
{"topic_shift": false, "utterance": "What loan types can get deferments?", "session_id": "doc2dial_2823"}
{"topic_shift": true, "utterance": "If you have a Direct Loan, FFEL Program loan, or a Perkins Loan you can apply for a deferment.", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "Did you receive a Perkins Loan?", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "Yes, I have a Perkins Loan.", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "Then you are also eligible for a deferment while you are working toward cancellation on your Perkins Loans.", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "What will happen if I stop paying while my deferment is not approved?", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "You loan will be considered delinquent and you might go into default.", "session_id": "doc2dial_2823"}
{"topic_shift": true, "utterance": "Will I be responsible for paying the interest while on deferment?", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "Yes, you might still be responsible for paying the interest that accrues during the deferment and you can look at the tables below to show when you are responsible for the interest based on loan type.", "session_id": "doc2dial_2823"}
{"topic_shift": true, "utterance": "Do I need to complete the Parent PLUS Borrower Deferment Request?", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "Yes, you would need to since you are the parent requesting the deferment.", "session_id": "doc2dial_2823"}
{"topic_shift": true, "utterance": "Could I be qualified for a Rehabilitation Training Deferment?", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "You may qualify for the Rehabilitation Training Deferment if you are enrolled in an approved rehabilitation training program that provides vocational, drug abuse, mental health, or alcohol abuse rehabilitation treatment.", "session_id": "doc2dial_2823"}
{"topic_shift": false, "utterance": "has information about the VR&E Track", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "Are you a service member or veteran with a service related disability?", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1494"}
{"topic_shift": true, "utterance": "Can I get help starting my own business through VR&E Self-Employment?", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "You may be eligible for these benefits if you become a service member or veteran with a service - connected disability.", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "Do you have a job or disability barrier?", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "Are you enrolled in VR&E?", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "Does your service-related disability make it difficult for you to prepare for, obtain, and maintain suitable employment, a job that does not worsen your disability, is stable, and matches your skills, abilities, and interests?", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "since you meet all the requirements you can get the benefit", "session_id": "doc2dial_1494"}
{"topic_shift": false, "utterance": "Can you assist me with filling out my FAFSA form?", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "Of course. Let's review what to expect.", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "Are you ready to fill out your FAFSA form now ?", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "No, I need to know a few things first.", "session_id": "doc2dial_3283"}
{"topic_shift": true, "utterance": "What if I'm a dependent student?", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "Then you'll need to report parent information on your FAFSA form. Visit our page on reporting parent information to find out who counts as your parent, what to do if you don't live with your parents, and what to do if you don't have access to your parents financial information.", "session_id": "doc2dial_3283"}
{"topic_shift": true, "utterance": "Got that. And what can I expect when filling out the FAFSA form?", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "Filling out the FAFSA form can be a straightforward and easy process. Select the Fill Out the FAFSA button on the home page, and just follow the directions on the screen. We do have some tips to help you along the way, though.", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "What if I prefer a mobile app?", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "The 2020/21 and 2019/20 FAFSA forms are on the myStudentAid app, available on the App Store iOS or on Google Play Android.", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "Should I fill out the FAFSA?", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "Yes, fill out the FAFSA.", "session_id": "doc2dial_3283"}
{"topic_shift": false, "utterance": "I'm here to learn more about direct plus loans. What can you tell me?", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "PLUS loans can help pay for education expenses not covered by other financial aid.", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": true, "utterance": "a", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "The school will first apply parent PLUS loan funds to the student s school account to pay for tuition , fees , room and board , and other school charges.", "session_id": "doc2dial_2835"}
{"topic_shift": false, "utterance": "Tell me about Agent Orange exposure?", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "The U.S. military used Agent Orange to clear plants and trees during the Vietnam War", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "What else could you tell me?", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "If you served in Vietnam or in or near the Korean Demilitarized Zone DMZ during the Vietnam Era or in certain related jobs [4] you may have had contact with this herbicide .s   [5] We refer to this as having a presumption of contact .s   [6] Find out if you can get disability compensation and other benefits for illnesses we believe are caused by Agent Orange", "session_id": "doc2dial_1482"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "Do you have an illness we believe is caused by Agent Orange called a presumptive disease?", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "You won't be able to get disability benefits", "session_id": "doc2dial_1482"}
{"topic_shift": true, "utterance": "Who's covered?", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "Veterans and Qualified dependents", "session_id": "doc2dial_1482"}
{"topic_shift": true, "utterance": "How do I know if I had contact with Agent Orange?", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "[73] You may have had contact with Agent Orange if you served in any of these waysr   [74] In Vietnam or Korea Between January 9 , 1962 , and May 7 , 1975 , in Vietnam , or between September 1 , 1967 , and August 31 , 1971 , in or near the DMZs   [75] On U.S. Navy and Coast Guard ships or other vessels in or near Vietnam Between January 9 , 1962 , and May 7 , 1975   [76] On Thailand military bases Between January 9 , 1962 , and May 7 , 1975   [77] On C-123 airplanes Between January 9 , 1962 , and May 7 , 1975   [78] In testing and storage areas outside of Vietnam Between 1944 and a yet - to - be - determined date", "session_id": "doc2dial_1482"}
{"topic_shift": false, "utterance": "I was looking at your data and the numbers on the FAFSA completions seem too low for some schools", "session_id": "doc2dial_3295"}
{"topic_shift": true, "utterance": "Did you want to know why the number of FAFSA submissions or completions is lower than you think it should be?", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "yes sir or ma'am", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "Did you know that many high schools inadvertently overestimate their FAFSA completion rates?", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "no, so I guess that could explain it", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "Did you want another reason it might be lower than you think it should be?", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "yes I would", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "A high school could be listed in more than one place if students gave different names for the same school.", "session_id": "doc2dial_3295"}
{"topic_shift": true, "utterance": "can I contact you if I feel that I found errors because you listed some schools a few times?", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "You can Email us at HSFAFSA@ed.gov if you believe a school has been listed more than once.", "session_id": "doc2dial_3295"}
{"topic_shift": true, "utterance": "do you have a FAQ section?", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "We have a Questions and Answers section about questions we have heard about the Completion by High School and Public School District\" data we provide on FAFSA completion by high school.", "session_id": "doc2dial_3295"}
{"topic_shift": false, "utterance": "If I am unsure of what to do when completing the FAFSA form, is there somewhere I can get help with it?", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "I will go through with you now the information that is needed on the form", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "Are you in a position to complete the FAFSA form now?", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "Yes, I have it to hand as we speak", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "Ok, let's get started", "session_id": "doc2dial_3281"}
{"topic_shift": true, "utterance": "Is there somewhere I can go on the website to get help when filling out the form?", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "There are free tools available on the website to help you with completion", "session_id": "doc2dial_3281"}
{"topic_shift": true, "utterance": "Is there important information needed when I'm creating my FSA ID?", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "You need to take care when entering your name and Social Security number exactly as they appear on your Social Security Card", "session_id": "doc2dial_3281"}
{"topic_shift": true, "utterance": "What type of financial information is sought when completing the FAFSA form?", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "The form will look for information on cash at hand, any savings and checking accounts that you may have. Information will also be sought on stocks and bonds. You will be asked about real estate, but excepting the home in which you live. Any business and farm assets will be sought from you and your parents if you are a dependent student", "session_id": "doc2dial_3281"}
{"topic_shift": true, "utterance": "Is there any advantage to me for setting up an FSA ID before I begin?", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "By creating your FSA ID, you could prevent processing delays. If you don't have and FSA ID you will not be able to use the myStudentAid mobile app", "session_id": "doc2dial_3281"}
{"topic_shift": false, "utterance": "I want help with employment", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "Are you a service member or Veteran with a service-connected disability?", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "I'm a veteran", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "You might be interested in the Vocational Rehabilitation and Employment Self-Employment track. I can help you find out if you can get help starting your own business .", "session_id": "doc2dial_1496"}
{"topic_shift": true, "utterance": "How can I  get help starting my own business through the Self-Employment track?", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "You may be eligible for these benefits if you are a service member or Veteran with a service-connected disability and you meet certain requirements", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "Would you like to know what the requirements are?", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "yes I would", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "Do you have an employment barrier or handicap?", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "no I don't", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "I'm sorry but you are not eligible", "session_id": "doc2dial_1496"}
{"topic_shift": true, "utterance": "if I get a disability claim for being handicap I can get help?", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "Yes, if you meet the requirements the VR&E Self-Employment track can help you start your own business.", "session_id": "doc2dial_1496"}
{"topic_shift": true, "utterance": "what kind of help would it be?", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "You would receive help with developing a proposed business plan, analysis of your business concept, and training in small-business operations , marketing , and finances", "session_id": "doc2dial_1496"}
{"topic_shift": false, "utterance": "What student loan types are eligible for deferment?", "session_id": "doc2dial_2821"}
{"topic_shift": true, "utterance": "Direct Loan, FFEL Program loan, and Perkins Loan borrowers are allowed deferments.", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "Have you received a Perkins Loan?", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "No I have not used a Perkins Loan.", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "What happens if I stop paying and my deferment is not approved?", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "Your loan will be considered delinquent and then go into default.", "session_id": "doc2dial_2821"}
{"topic_shift": true, "utterance": "What is important to know about in school deferment?", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "It is important for you to understand what happens when you are attending school and the deferment process during that time.", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "Should I contact the school I am enrolled at to start the deferment process?", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "Yes, you should contact the school you are enrolled in because they will report the info about your enrollment status so you will be placed into deferment.", "session_id": "doc2dial_2821"}
{"topic_shift": true, "utterance": "What are income-driven repayment plans?", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "They are a great option because they base your monthly repayment plans on your income and family size and this could lower your payments to 0.", "session_id": "doc2dial_2821"}
{"topic_shift": false, "utterance": "What are disability benefits?", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "Sure, I can help you with that.  Learn about Disability Benefits", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "Can you no longer work", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "No I can still work I am close to retiring", "session_id": "doc2dial_299"}
{"topic_shift": true, "utterance": "Can anyone apply online?", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "You can use the online application to apply for disability benefits if you  Are age 18 or older", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "Can I apply for Social Security Disability Insurance at the same time as your SSI claim", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "You can now also file for Supplemental Security Income SSI online but only if you meet certain requirements", "session_id": "doc2dial_299"}
{"topic_shift": true, "utterance": "What reasons do you sign up for disability?", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "Social Security pays disability benefits to people who ca n't work because they have a medical condition that 's expected to last at least one year or result in death", "session_id": "doc2dial_299"}
{"topic_shift": true, "utterance": "If your application was recently denied", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "You can use the online application to apply for disability benefits if you", "session_id": "doc2dial_299"}
{"topic_shift": false, "utterance": "Can you give me advice on how to prepare for college?", "session_id": "doc2dial_2809"}
{"topic_shift": false, "utterance": "You can start by defining your goals and interest and you need to understand college costs and how to plan financially and academically for it.", "session_id": "doc2dial_2809"}
{"topic_shift": false, "utterance": "thanks, anything else?", "session_id": "doc2dial_2809"}
{"topic_shift": false, "utterance": "You can check out the reasons to attend a College or Career School.", "session_id": "doc2dial_2809"}
{"topic_shift": true, "utterance": "What resources are available for parents of students?", "session_id": "doc2dial_2809"}
{"topic_shift": false, "utterance": "Are you planning your child's higher education?", "session_id": "doc2dial_2809"}
{"topic_shift": false, "utterance": "No, I was just curious.", "session_id": "doc2dial_2809"}
{"topic_shift": true, "utterance": "Is there any resource available to help me get ready financially and academically?", "session_id": "doc2dial_2809"}
{"topic_shift": false, "utterance": "You can use our checklists.", "session_id": "doc2dial_2809"}
{"topic_shift": true, "utterance": "Why should I decide attend a career or a college school?", "session_id": "doc2dial_2809"}
{"topic_shift": false, "utterance": "the most simpler answer would be that attending a college or career school equals more money, more job opportunities, and more freedom. You should see it as a long-term investment.", "session_id": "doc2dial_2809"}
{"topic_shift": false, "utterance": "hello I need information about Undergraduate and graduate degrees for veterans", "session_id": "doc2dial_1327"}
{"topic_shift": true, "utterance": "We are counting on the program to issue payments after school each month. For example, you will receive payment for classes in November in December.", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "like what is proposed by the bill Y after 9/11?", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "If I wanted to know", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "For the post 9/11 GI Bill, we pay: Tuition and fees directly to the school\u00a0 Money for books at the beginning of the term", "session_id": "doc2dial_1327"}
{"topic_shift": true, "utterance": "and who qualify for this benefit?", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "Those who qualify for this benefit include a veteran, service member, or qualified dependent.", "session_id": "doc2dial_1327"}
{"topic_shift": true, "utterance": "Can I use the GI Bill to pay for classes for more than one degree?", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "After you earn your first degree, you can use any remaining GI Bill benefits to pay for classes in another degree.", "session_id": "doc2dial_1327"}
{"topic_shift": true, "utterance": "And in which institutions can I use this benefit?", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "you can enjoy it in higher education institutions such as a 4-year university, a community college or a graduate school.", "session_id": "doc2dial_1327"}
{"topic_shift": true, "utterance": "How much does VA cover for graduate programs?", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "The school decides how to grade each hour. but we will pay you the full time fee.", "session_id": "doc2dial_1327"}
{"topic_shift": true, "utterance": "And this benefit includes study tools, such as books?", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "the program includes the Money for books at the beginning of the term", "session_id": "doc2dial_1327"}
{"topic_shift": false, "utterance": "Hello, i want to know which person can use the retirement estimator?", "session_id": "doc2dial_3530"}
{"topic_shift": true, "utterance": "This tool can be used for anyone who have enough social security credits at the moment to qualify for benefits, between other requirements.", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "Are you currently receiving medicare benefits?", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "Yes, i'm receiving those cares.", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "Good. Still you are receiving benefits you can still get an estimate.", "session_id": "doc2dial_3530"}
{"topic_shift": true, "utterance": "Ok, that's good. Now, when i am in the page, for how long i can be there before the system kicks me out?", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "Are you asking this concerning security reasons?", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "No, i'm not asking for that.", "session_id": "doc2dial_3530"}
{"topic_shift": true, "utterance": "To be sure, you said i can still get use of the estimator, even if i'm receiving medicare benefits, right?", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "That would be correct.", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "But, if i can't use that estimator, what can i do then?", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "In that case, you can use any of the other estimator. That applies for requests about survivors or disability benefits.", "session_id": "doc2dial_3530"}
{"topic_shift": false, "utterance": "I want to know more about false certification discharge of a loan", "session_id": "doc2dial_3256"}
{"topic_shift": false, "utterance": "I can help you learn more about false certification discharge to see whether you might qualify", "session_id": "doc2dial_3256"}
{"topic_shift": true, "utterance": "how do I apply for a direct loan discharge?", "session_id": "doc2dial_3256"}
{"topic_shift": false, "utterance": "You need to complete the loan discharge application that applies to your situation", "session_id": "doc2dial_3256"}
{"topic_shift": true, "utterance": "what if I'm not given a loan discharge?", "session_id": "doc2dial_3256"}
{"topic_shift": false, "utterance": "If you do not receive a loan discharge you are responsible for repaying your loan.", "session_id": "doc2dial_3256"}
{"topic_shift": false, "utterance": "Do you need more information to be prepared if you think you were wrongly denied a loan discharge?", "session_id": "doc2dial_3256"}
{"topic_shift": false, "utterance": "no it's good", "session_id": "doc2dial_3256"}
{"topic_shift": true, "utterance": "what are ways to get a discharge?", "session_id": "doc2dial_3256"}
{"topic_shift": false, "utterance": "There are three categories of false certification through which you might be eligible for a discharge of your Direct Loans or FFEL Program loans", "session_id": "doc2dial_3256"}
{"topic_shift": true, "utterance": "is one of them for them doing things without my signature?", "session_id": "doc2dial_3256"}
{"topic_shift": false, "utterance": "If you believe that an employee of the school that determined your eligibility for the loan signed your name on the promissory note or other loan documents without your authorization you should complete the Loan Discharge Application: False Certification Unauthorized Signature/Payment", "session_id": "doc2dial_3256"}
{"topic_shift": false, "utterance": "I need to know how to request a hearing for a non-medical determination.", "session_id": "doc2dial_528"}
{"topic_shift": true, "utterance": "Have you requested a reconsideration and received a non-medical determination letter from us that you want to appeal to?", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "That's correct.", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "You can go online and request a non-medical hearing.", "session_id": "doc2dial_528"}
{"topic_shift": true, "utterance": "How can I check the status of my hearing?", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "You can check the status by using your My Social Security account.", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "Do you have one?", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "I don't.", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "You can create one online.", "session_id": "doc2dial_528"}
{"topic_shift": true, "utterance": "who is in charge of the hearing?", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "the hearing is conducted by an administrative law judge who had no part in the original determination or the reconsideration of your case.", "session_id": "doc2dial_528"}
{"topic_shift": true, "utterance": "What would be my options if the appeal council decides not to review my case?", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "You have the final option of filing a civil lawsuit in a federal district court.", "session_id": "doc2dial_528"}
{"topic_shift": false, "utterance": "I want to personalize my plates", "session_id": "doc2dial_2148"}
{"topic_shift": true, "utterance": "good, you can personalize picture plates for a fee", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "are you doing a picture plate", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "yes I am", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "You can look at our available plates online", "session_id": "doc2dial_2148"}
{"topic_shift": true, "utterance": "can I have my naked wife on there", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "you might as long as it is not obscene or offensive", "session_id": "doc2dial_2148"}
{"topic_shift": true, "utterance": "so if i choose to do my naked wife and it is art then you will make it?", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "we might, it will be reviewed to make sure it is not offensive or obscene", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "are there rules for what I can do?", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "yes, we have character limits and other rules that you can view online", "session_id": "doc2dial_2148"}
{"topic_shift": true, "utterance": "what if my plate is only offensive to some but others consider it art?", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "It will be reviewed to make sure it is not a restricted plate", "session_id": "doc2dial_2148"}
{"topic_shift": false, "utterance": "Accelerated benefits for terminally ill policyholders", "session_id": "doc2dial_1441"}
{"topic_shift": true, "utterance": "Eligible Veterans , service members , and covered spouses of service members can get accelerated benefits .", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "my wife can be a beneficiary ?", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "of course, You have SGLI , Family SGLI , or VGLI life insurance , and You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "Only the insured service member or Veteran may apply for accelerated benefits ??", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "You or your covered spouse has a written statement from a doctor saying you have or your spouse has 9 months or less to live", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "9 months or less to live ??", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "yes. and remember You or your spouse may be able to get benefits early if you meet both of the requirements listed below .", "session_id": "doc2dial_1441"}
{"topic_shift": true, "utterance": "Do I need to apply for these benefits while disabled?", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "You ll need to apply for these benefits as soon as possible after becoming totally disabled .", "session_id": "doc2dial_1441"}
{"topic_shift": true, "utterance": "Who can request the expedited benefits service?", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "Only the insured service member or Veteran may apply for accelerated benefits . but In the case of a terminally ill spouse.", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "Accelerated benefits for terminally ill policyholders", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "Please, fill out a Claim for Accelerated Benefits SGLV 8284 .", "session_id": "doc2dial_1441"}
{"topic_shift": false, "utterance": "I want info about corrected cards for noncitizen children.", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "Is it due to a legal name change of your child?", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "No, is not about that.", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "Is your child working?", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "No, he's not currently working.", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "You and your child could have some inconveniences if you don't inform about a legal name change. So, just to be sure, have you changed your child's name?", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "Well, yes I actually have. Didn't thought it was that important.", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "You should always inform Social Security about any legal name change because if not it could delay both of you and your child tax refund, and cause some other inconveniences.", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "what other inconvenience could cause?", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "it could also prevent his wage from being posted correctly in his Social Security record, causing to lower his benefits in the future.", "session_id": "doc2dial_60"}
{"topic_shift": true, "utterance": "what if social security assigns a Social Security number for non-work purposes to my child?", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "If that the case, then your child can not use it for work purposes. We can change your child's name in our records but we can't issue him a corrected card.", "session_id": "doc2dial_60"}
{"topic_shift": false, "utterance": "can you tell me more of the fully developed claim for a pension", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "The Fully Developed Claim program is the fastest way to get your VA pension claim processed , and there is no risk to your taking part in it .Just send in all your evidence , or supporting documents , when you file your claim .", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "what if I don't have all the documents I need?", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "If that occurs we will remove your claim from the FDC program and process it as a standard claim .", "session_id": "doc2dial_1455"}
{"topic_shift": true, "utterance": "How do I start off filing a claim?", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "Send us all the supporting documents you have and provide information about supporting documents that you don't have. Fill out an Application for Pension, Application for Pension VA Form 21P-527EZ", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "what else needs to be done?", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "We will request relevant information and records that you identify and authorize us to get from a federal facility , like a VA medical centers", "session_id": "doc2dial_1455"}
{"topic_shift": true, "utterance": "what is needed so I am eligible?", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "Have you served on active duty for any length of time during a period of war and were discharged due to a service-connected disability?", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "yes I have", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "Okay, if your net worth and income are within certain limits then you will be eligible for pension benefits", "session_id": "doc2dial_1455"}
{"topic_shift": false, "utterance": "Hello, I want to know about corrected cards for U.S. born adults.", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "Have you legally changed your name?", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "Yes, I have", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "then you have to inform Social Security so that you can get a corrected card.", "session_id": "doc2dial_74"}
{"topic_shift": true, "utterance": "What documents should I give as proof of my citizenship?", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "Among the documents accepted as proof of citizenship, there are the U.S. birth certificate and the U.S. passport.", "session_id": "doc2dial_74"}
{"topic_shift": true, "utterance": "About my name change, do I have to inform this to Social Security only?", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "Well, you should inform your employer too, if you are currently working.", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "I am currently working, yes.", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "then inform both, Social Securtiy and your employer.", "session_id": "doc2dial_74"}
{"topic_shift": true, "utterance": "what if I don't have some of the documents required?", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "In that case, we will ask for some other documents. All the documents must be current and show your identifying information, date of birth and a recent photograph.", "session_id": "doc2dial_74"}
{"topic_shift": true, "utterance": "Can I use notarized copies?", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "No, notarized copies are not accepted.", "session_id": "doc2dial_74"}
{"topic_shift": false, "utterance": "I need some help understanding the Standard Repayment Plan.", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "The Standard Repayment Plan is a basic repayment plan where payments are fixed and made for no longer than 10 years.", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "Would you like to know more about this plan?", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "Yes, that would be very helpful.", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "The Standard Repayment Plan gives you the benefit of paying off your loans in a shorter amount of time, so that you pay the least amount of interest on your loan.", "session_id": "doc2dial_3242"}
{"topic_shift": true, "utterance": "Are Direct Subsidized Loans eligible for the repayment plan?", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "Yes, they are.", "session_id": "doc2dial_3242"}
{"topic_shift": true, "utterance": "Will my monthly payments be higher than my current loan payments?", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "Yes, you will see a slight increase in your monthly payments. However, this allows you to pay off your loan faster.", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "How else can a Standard Repayment Plan benefit me?", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "As I've mentioned before, your payments will be slightly higher, but you end up paying less interest. This will allow you to save money in the long run.", "session_id": "doc2dial_3242"}
{"topic_shift": true, "utterance": "How does the plan work with consolidation loans?", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "For eligible consolidation loans, the length of your repayment period would depend on the amount of your total education loan indebtedness. This includes your consolidation loan and any other student loan debt you may have.", "session_id": "doc2dial_3242"}
{"topic_shift": false, "utterance": "I want to know what comes next after I'm approved for disability benefits", "session_id": "doc2dial_3524"}
{"topic_shift": true, "utterance": "Do you want to know when your benefits start?", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "yes sir", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "And your application has already been approved?", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "it was", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "Okay, so your first Social Security benefit will be paid for the sixth full month after the date that your disability began. For example ,if your disability began on June 15 , 2018 , your first benefit would be paid for the month of December 2018 , the sixth full month of disability .", "session_id": "doc2dial_3524"}
{"topic_shift": true, "utterance": "what if I need more help and can I ask for Medicare too to help with inpatient costs?", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "You will be automatically enrolled in Medicare after you get disability benefits for two years. The two parts of Medicare we enroll you in are hospital insurance and medical insurance .Hospital insurance Part A helps pay for inpatient hospital bills and some follow - up care .", "session_id": "doc2dial_3524"}
{"topic_shift": true, "utterance": "is there more info that you can give me about other benefits and how it could affect my disability I was approved for?", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "Yes, you can look at some publications. Such as, How Workers ' Compensation And Other Disability Payments May Affect Your Benefit or Windfall Elimination Provision", "session_id": "doc2dial_3524"}
{"topic_shift": true, "utterance": "can you tell me how much I will be getting per month?", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "The amount of your monthly disability benefit is based on your lifetime average earnings covered by Social Security . You can get an idea by logging into your personal my Social Security account or use our Benefit Calculators to find out how much you would be receiving.", "session_id": "doc2dial_3524"}
{"topic_shift": true, "utterance": "can you tell me a little about the Medicare part D for prescriptions?", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "Prescription Drug Coverage Part D helps pay for medications doctors prescribe for  treatment .   For more information on the enrollment periods for Part D we recommend you read Medicare 's page .", "session_id": "doc2dial_3524"}
{"topic_shift": false, "utterance": "can I use my benefits on two degrees?", "session_id": "doc2dial_1333"}
{"topic_shift": true, "utterance": "Yes, you can", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "Have you used or are you using the GI Bill on your first degree?", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "yes, I'm in school", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "Okay, you can use any GI Bill benefits you have left over to pay for classes for another degree", "session_id": "doc2dial_1333"}
{"topic_shift": true, "utterance": "so I can use it for a grad degree?", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "We can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning", "session_id": "doc2dial_1333"}
{"topic_shift": true, "utterance": "how do you send us the money for school?", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "We issue payments after each month\u2019s classes. For example, if you were in class in November, you will get the payment in December", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "Would you like to know about Post 9-11 GI Bill payments?", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "Tuition and fees are paid directly to the school, and you will receive money for books at the beginning of the term", "session_id": "doc2dial_1333"}
{"topic_shift": false, "utterance": "Hello there, I have some questions regarding registering a pick-up truck as a vehicle of the passenger class. I was hoping you could answer them for me.", "session_id": "doc2dial_2612"}
{"topic_shift": true, "utterance": "Do you want to know if you can register your pick-up truck as a 'passenger' class vehicle?", "session_id": "doc2dial_2612"}
{"topic_shift": false, "utterance": "Yes, among other things.", "session_id": "doc2dial_2612"}
{"topic_shift": false, "utterance": "You can. Your pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight.", "session_id": "doc2dial_2612"}
{"topic_shift": false, "utterance": "What if I have a modified pick-up which weighs less than 5 lbs without cargo?", "session_id": "doc2dial_2612"}
{"topic_shift": false, "utterance": "In that case you may register it in the passenger class if it meets our conditions.", "session_id": "doc2dial_2612"}
{"topic_shift": true, "utterance": "Should I renew my registration, can I change the class of the vehicle at the same time?", "session_id": "doc2dial_2612"}
{"topic_shift": false, "utterance": "Does your registration expire in less than 60 days?", "session_id": "doc2dial_2612"}
{"topic_shift": false, "utterance": "No, it will take longer than that.", "session_id": "doc2dial_2612"}
{"topic_shift": true, "utterance": "Say, what if I use the pick-up without the needed modifications?", "session_id": "doc2dial_2612"}
{"topic_shift": false, "utterance": "Then you must register it in the commercial registration class.", "session_id": "doc2dial_2612"}
{"topic_shift": false, "utterance": "Good morning. I'm looking to get a replacement SSN card for a U.S born child. I'm being told that i need some documentation. Could you help me out with that, please?", "session_id": "doc2dial_272"}
{"topic_shift": true, "utterance": "Sure, no problem. The documents you are being requested, are meant to prove your child is a U.S citizen, so you can effectively get a replacement card.", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "That's mostly in cases where child's citizenship has not been established beforehand. Is that your case?", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Yeah, i haven't established my child citizenship yet. What should i do, then?", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Good. In that case, we need to see proof of child's U.S citizenship, through certain documents, such as U.S birth certificate or U.S passport.", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Oh, right, right, it's logical. Um, but, what can i do if i don't have one or both of those documents? can i still keep going?", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Sure, don't worry. If happens that you don't have one or any of those documents at hand and you are not able to get a replacement shortly, then we can allow you to present other documents to us. Of course, such documents must be valid and showing date of birth or age, as well as a recent photograph.", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Oh, of course i'll keep that in mind. Look, what happens if i'm not a U.S citizen?", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "You don't need to worry. If you're under that condition, the Social Security will ask you to see a current DHS document, such as Form I-551 Permanent Resident Card, for example.", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Oh that's good there is many options. Look, going back on child's documents, once more, what can i do if i don't have a document, at hand?.", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "No problem. In that case, we can always accept some other document. For example, we can accept a state issued non driver identification card or in case being adopted, child's adoption decree.", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Thanks, that's really helpful. Say, do i need to show something to you?", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Indeed, you do. You need to show us a proof of your identity. As for the child, that document must be a valid one and have name, age and a recent photograph.", "session_id": "doc2dial_272"}
{"topic_shift": true, "utterance": "Then all this is what i have to go through to get that replacement, right?", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "That's correct. This is the process for you, in case your child's SSN card is lost or stolen.", "session_id": "doc2dial_272"}
{"topic_shift": false, "utterance": "Can you help me with Retirement Benefits Planning?", "session_id": "doc2dial_514"}
{"topic_shift": true, "utterance": "Do you want to know about benefits based on year of birth?", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "Yes, I would like to know about Benefits Planning for Retirement.", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "Full retirement age is the age at which a person may first be eligible for full or unreduced retirement benefits.", "session_id": "doc2dial_514"}
{"topic_shift": true, "utterance": "What happens if I delay my benefits until after full retirement age?", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "You may be eligible for delayed retirement credits that would increase your monthly benefit.  There are also other things you should consider to make the decision.", "session_id": "doc2dial_514"}
{"topic_shift": true, "utterance": "What will happen if I retire early?", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "You can retire early at between age 62 and full retirement age.", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "Would you like to know what takes place if you take benefits early?", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "No, I am not going to start benefits early.", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "What age does early retirement start?", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "Early retirement starts between age 62 and full retirement age.", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "Are there any charts to help me figure out how much retirement benefits I would receive if i take them early?", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "Yes, there is a chart that lists age 62 reduction amounts and includes examples based on estimated monthly benefits at $1000 at full retirement age.  Just select your year of birth to find out how much your benefit will be reduced if you took them early.", "session_id": "doc2dial_514"}
{"topic_shift": false, "utterance": "I need a copy of a ticket.", "session_id": "doc2dial_2174"}
{"topic_shift": true, "utterance": "Do you lose it?", "session_id": "doc2dial_2174"}
{"topic_shift": false, "utterance": "No, I need to pay it.", "session_id": "doc2dial_2174"}
{"topic_shift": true, "utterance": "Do you need a substitute ticket?", "session_id": "doc2dial_2174"}
{"topic_shift": false, "utterance": "No, I want to look it up online.", "session_id": "doc2dial_2174"}
{"topic_shift": true, "utterance": "How can I get a copy?", "session_id": "doc2dial_2174"}
{"topic_shift": false, "utterance": "You can print it out.", "session_id": "doc2dial_2174"}
{"topic_shift": true, "utterance": "Will it have the same information that the TVB office provides?", "session_id": "doc2dial_2174"}
{"topic_shift": false, "utterance": "Yes, it has the exact information.", "session_id": "doc2dial_2174"}
{"topic_shift": true, "utterance": "How do I replace it?", "session_id": "doc2dial_2174"}
{"topic_shift": false, "utterance": "Go online and print it.", "session_id": "doc2dial_2174"}
{"topic_shift": false, "utterance": "What will I need?", "session_id": "doc2dial_2174"}
{"topic_shift": false, "utterance": "The ticket number.", "session_id": "doc2dial_2174"}
{"topic_shift": false, "utterance": "Can my family members be eligible for increased benefits?", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "Our mission is to help those family members get Social Security services that meet their changing needs.", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "Does you or your family member receive Social Security or SSI?", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "Yes, me and my family get these services.", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "Certain life changes may affect eligibility for an increase in your federal benefits and you may become eligible for a higher Social Security benefit.", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "What do I need to know about my Social Security Benefits for ages 11-18.", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "You can find the information on our website.", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "Can I get higher retirement benefits based on my work?", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "Yes you may be eligible for higher retirement benefits based on your own work.", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "So it depends on what I have earned at work?", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "Yes, your higher retirement benefits depend upon what you have worked.", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "what if I have worked?", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "You may be eligible for a higher retirement benefit based on your own work.", "session_id": "doc2dial_500"}
{"topic_shift": false, "utterance": "How do I change the user for a task?", "session_id": "doc2dial_2160"}
{"topic_shift": true, "utterance": "Are you taking on tasks that were assigned to someone else?", "session_id": "doc2dial_2160"}
{"topic_shift": false, "utterance": "No, I've been doing them.", "session_id": "doc2dial_2160"}
{"topic_shift": false, "utterance": "Can I use the same login for multiple people?", "session_id": "doc2dial_2160"}
{"topic_shift": false, "utterance": "We can provide you with an additional ID and password, sharing is not allowed.", "session_id": "doc2dial_2160"}
{"topic_shift": true, "utterance": "Can I remove a user that no longer works here?", "session_id": "doc2dial_2160"}
{"topic_shift": false, "utterance": "Yes, you can login and remove them under User Profile Maintenance.", "session_id": "doc2dial_2160"}
{"topic_shift": true, "utterance": "WHat do I need to do to get another ID?", "session_id": "doc2dial_2160"}
{"topic_shift": false, "utterance": "Email us with your roster number and a picture of their driver's license.", "session_id": "doc2dial_2160"}
{"topic_shift": true, "utterance": "Does everybody get their own login?", "session_id": "doc2dial_2160"}
{"topic_shift": false, "utterance": "Yes, we assign a unique user ID and password to each person.", "session_id": "doc2dial_2160"}
{"topic_shift": true, "utterance": "How do I change the users?", "session_id": "doc2dial_2160"}
{"topic_shift": false, "utterance": "First register for LENS, then login.", "session_id": "doc2dial_2160"}
{"topic_shift": false, "utterance": "How much would my family receive from Social Security after my death?", "session_id": "doc2dial_48"}
{"topic_shift": true, "utterance": "There's a limit but it varies. Generally, it's between 150 and 180 percent of the basic benefit rate.", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "Is this limit more than the sum of the benefits payable to your family members?", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "It's not", "session_id": "doc2dial_48"}
{"topic_shift": true, "utterance": "What if my spouse remarries after turning 60?", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "if your surviving spouse remarries after turning 60 they would still qualify for the Social Security benefits on your Social Security record.", "session_id": "doc2dial_48"}
{"topic_shift": true, "utterance": "How many credits do I have to earn so my family members get the benefits from Social Security after my death?", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "It depends on your age when you die, but nobody needs more than 40 credits and 10 years of work to be eligible for any social security benefit.", "session_id": "doc2dial_48"}
{"topic_shift": true, "utterance": "Is there a way to calculate how much my family would get if I die right now?", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "You can use our online Benefit Calculators for an estimate.", "session_id": "doc2dial_48"}
{"topic_shift": true, "utterance": "And what if my widow remarries and her current husband is also a Social Security beneficiary with a higher amount on his record?.", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "In that case, she should apply to her current husband benefits and the amount she'd get would be a combination of benefits that equals the higher amount.", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "So it would be recommendable that she applies for her current husband Social Security benefits too.", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "yes, that's correct.", "session_id": "doc2dial_48"}
{"topic_shift": false, "utterance": "Please, I need some info about VA disability compensation for PTSD.", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Post-traumatic stress can occur after someone goes through a traumatic event like a fight, an assault, or a disaster.Most people have some stress reactions after trauma.But if the reactions do not disappear over time or interrupt your life, you may have posttraumatic stress disorder PTSD.", "session_id": "doc2dial_1469"}
{"topic_shift": true, "utterance": "Who is covered by this compensation?", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Just veterans.", "session_id": "doc2dial_1469"}
{"topic_shift": true, "utterance": "How can I get disability benefits from VA?", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "You can get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms and if you meet some requirements.", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Null", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Did the stressor happen during your service?", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Yes, it was.", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Are your functions not as good as before because of your symptoms?", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "I have had functional problems.", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Has a doctor diagnosed you with PTSD?", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Actually yes.", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "So, you do meet the necessary requirements.", "session_id": "doc2dial_1469"}
{"topic_shift": false, "utterance": "Hello I need information about how to register a van as 'passenger' class vehicles", "session_id": "doc2dial_2606"}
{"topic_shift": true, "utterance": "Do you want to register your truck as a 'passenger' class vehicle?", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "Your truck may qualify for passenger plates but has to meet certain conditions, depending on its curb weight.", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "Does your vehicle have a curb weight of less than 6,001 lbs.?", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "then you can register it in the passenger class because it meets the requirement", "session_id": "doc2dial_2606"}
{"topic_shift": true, "utterance": "ok, if i go to the topic section what will i find there?", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "find the registration topic", "session_id": "doc2dial_2606"}
{"topic_shift": true, "utterance": "and a question, the parking regulations depends on what?", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "Some parking and traffic regulations in New York City depend on the type of vehicle license plates on your vehicle. The passenger class plates on your truck can change the way New York City regulations affect you.", "session_id": "doc2dial_2606"}
{"topic_shift": true, "utterance": "What requirements must I meet if I want to register it in the passenger class?", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "You must meet the following conditions:\u00a0\u00a0\u00a0 the van has no commercial and is used exclusively for non-commercial purposes\u00a0\u00a0\u00a0 a camper cover that has one or more side windows completely encloses the truck bed,\u00a0\u00a0 the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle", "session_id": "doc2dial_2606"}
{"topic_shift": true, "utterance": "My pickup is rented or rented. What I need to do?", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "You must submit a certification form provided by the leasing company or the truck owner stating that the truck will not be used for commercial purposes.", "session_id": "doc2dial_2606"}
{"topic_shift": false, "utterance": "I'm confused about this thing Government Pension Offset and I'd like to clear it up.", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "Will you be receiving a pension for work not covered by Social Security such as government employment?", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "No that isn't my situation.", "session_id": "doc2dial_266"}
{"topic_shift": true, "utterance": "How does one calculate their benefits?", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "Is it an estimate amount that you are looking for?", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "To estimate your future spouse's , widow's , or widower's benefits under the GPO, you need two things:- the estimated \"gross\" monthly amount of your pension from your government job not covered by Social Security.- the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO", "session_id": "doc2dial_266"}
{"topic_shift": true, "utterance": "Can I calculate an approximate amount for my spouse who already has his estimate?", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "Are you wanting to find the estimated amount of the retirement benefit your spouse would be eligible to receive at when they officially retire?", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "Yes exactly.", "session_id": "doc2dial_266"}
{"topic_shift": true, "utterance": "You will need the estimated monthly amount of your Social Security benefit as a spouse, widow, or widower before the effect of GPO.", "session_id": "doc2dial_266"}
{"topic_shift": true, "utterance": "And will that affect my spouse's totals?", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "To get a more accurate estimate you must enter the estimated \"gross\" monthly amount of the government pension in today's dollars you will receive for work not covered by Social Security in Step # 1 of \"Calculate Your Benefits\".", "session_id": "doc2dial_266"}
{"topic_shift": false, "utterance": "What are the next steps if I do not qualify for benefits on someone else's record?", "session_id": "doc2dial_3518"}
{"topic_shift": true, "utterance": "Even if you do not qualify on someone else's record some members of your family could get benefits under your record.", "session_id": "doc2dial_3518"}
{"topic_shift": true, "utterance": "Could I get benefits as a spouse?", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "Yes, if you have never worked under Social Security, you could get spouse's retirement benefits as long as you are 62 years of age or older and your spouse is all ready receiving retirement or disability benefits.", "session_id": "doc2dial_3518"}
{"topic_shift": true, "utterance": "What happens if my spouse is all ready receiving benefits when I apply?", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "If you spouse and you apply at the same time or spouse is receiving benefits all ready, then we will automatically check your eligibility for benefits as a spouse.", "session_id": "doc2dial_3518"}
{"topic_shift": true, "utterance": "Is there a maximum a family can get in benefits?", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "Yes, and the total depends on your spouse's benefits amount and the number of family members who would qualify on the same record; but generally the total amount the your spouse and family members can receive is about 150 to 180 percent of the worker's full retirement benefit.", "session_id": "doc2dial_3518"}
{"topic_shift": true, "utterance": "Is there a way to find out about benefits if I was looking for my family?", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "Do you know you could find information about benefits for your family by going to \"Benefits For Your Family\" and reading there?", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "No, I did not know there was a specific area for that information.", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "Have you never been married or had children?", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "No, I am married and also had children.", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "Then you need to go to Benefits For Your Family, and you wouldn't qualify on someone else's record.", "session_id": "doc2dial_3518"}
{"topic_shift": false, "utterance": "What is the best way to accept financial aid?", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "Always accept the financial aid funds you don't pay back.", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "Did you get a financial aid offer?", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "No, my school did not send me a financial aid offer, but are working on it.", "session_id": "doc2dial_3097"}
{"topic_shift": true, "utterance": "What is the best process when accepting student loans?", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "Did you accept any student loans?", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "No, I have not gotten any student loans yet.", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "Have you decided to get a state loan, school loan, or private student loan?", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "Yes, I am thinking of getting a school loan, state loan, or private student loan.", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "You really should look into the differences between federal and other loans.", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "What if I will have some questions or don't understand the types of loans in my aid package?", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "Contact the school and make sure you understand what you are accepting and the repayment terms.", "session_id": "doc2dial_3097"}
{"topic_shift": false, "utterance": "Is their a specific way you determine combined VA disability ratings?", "session_id": "doc2dial_931"}
{"topic_shift": true, "utterance": "Do you have more than one disability?", "session_id": "doc2dial_931"}
{"topic_shift": false, "utterance": "No I do not have more than one disability.", "session_id": "doc2dial_931"}
{"topic_shift": true, "utterance": "Can you give me any tips to help me figure the rating out?", "session_id": "doc2dial_931"}
{"topic_shift": false, "utterance": "Yes, look for your highest disability rating in the left column and your lowest rating in the top column and your combined rating is the number where the two intersect , rounded to the nearest 10%.", "session_id": "doc2dial_931"}
{"topic_shift": true, "utterance": "In step 4 how do you figure out the combined disability rating?", "session_id": "doc2dial_931"}
{"topic_shift": false, "utterance": "We will round combined values ending in 1 to 4 down, and those ending in 5 to 9 up.", "session_id": "doc2dial_931"}
{"topic_shift": true, "utterance": "What do you base my ratings on if I had a disability before I entered the service and the service made it worse?", "session_id": "doc2dial_931"}
{"topic_shift": false, "utterance": "We essentially base your monthly compensation on the level of aggravation or how much worse your preservice disability got after your military service.", "session_id": "doc2dial_931"}
{"topic_shift": true, "utterance": "Can you explain disability compensation to me?", "session_id": "doc2dial_931"}
{"topic_shift": false, "utterance": "You can look on YouTube Compensation 101.", "session_id": "doc2dial_931"}
{"topic_shift": false, "utterance": "how Register a snowmobile?", "session_id": "doc2dial_2389"}
{"topic_shift": true, "utterance": "wants Register a snowmobile?", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "If i are a member of a NYSSA snowmobile club?", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "If i have a current NYSSA voucher", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "enter the voucher ID number in the box provided", "session_id": "doc2dial_2389"}
{"topic_shift": true, "utterance": "I am not a New York State resident. How can I get a temporary snowmobile registration immediately?", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "You must havesyour out - of - state driver license / ID numbersyour Social Security Number", "session_id": "doc2dial_2389"}
{"topic_shift": true, "utterance": "If my street address or city name is too long to fit in the field", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "please follow these guidelines in the order presented until the information fits within the fieldsuse numbers digits instead of words, for the house number", "session_id": "doc2dial_2389"}
{"topic_shift": true, "utterance": "If i don t have one of these documents?", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "you must provide other kinds of proof", "session_id": "doc2dial_2389"}
{"topic_shift": true, "utterance": "If i do not have a current voucher?", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "skip the voucher ID number section", "session_id": "doc2dial_2389"}
{"topic_shift": false, "utterance": "Am I eligible for employment if I'm still on active duty?", "session_id": "doc2dial_1680"}
{"topic_shift": true, "utterance": "Yes, you may be eligible if you're a service member and meet at least one requirement from our list.", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "What are the requirements?", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "Will you be leaving the military soon with a 20% or higher pre-discharge disability rating?", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "Yes, I am rated at 40% and I will be discharged in a couple months.", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "Then you would be eligible for either vocational rehab or employment.", "session_id": "doc2dial_1680"}
{"topic_shift": true, "utterance": "Do I have to be a veteran to qualify for VR&E benefits?", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "Yes, you must be a veteran to qualify.", "session_id": "doc2dial_1680"}
{"topic_shift": true, "utterance": "Is there a basic period of eligibility?", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "Yes, your basic period of eligibility ends 12 years from the date you received notice of your date of separation from active military service or your first VA service-connected disability rating.", "session_id": "doc2dial_1680"}
{"topic_shift": true, "utterance": "If I received a dishonorable discharge, can I still qualify for VR&E?", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "Did you actually receive either a bad conduct or dishonorable discharge?", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "Yes, I was given a dishonorable discharge.", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "You may not be eligible then. You can find out how to apply for a discharge review.", "session_id": "doc2dial_1680"}
{"topic_shift": false, "utterance": "Can you give me any additional information about renewing my non-driver ID card?", "session_id": "doc2dial_1858"}
{"topic_shift": true, "utterance": "Like, in the case of overseas renewal.", "session_id": "doc2dial_1858"}
{"topic_shift": false, "utterance": "When you are out of the country you can renew your non-driver ID card via mail.", "session_id": "doc2dial_1858"}
{"topic_shift": true, "utterance": "What are the time limits to renew the non-driver ID card?", "session_id": "doc2dial_1858"}
{"topic_shift": false, "utterance": "The limits are: 1 year before and 2 years after your non-driver ID card expires.", "session_id": "doc2dial_1858"}
{"topic_shift": true, "utterance": "What documents can I submit as proof of SSI?", "session_id": "doc2dial_1858"}
{"topic_shift": false, "utterance": "As prove of SSI we accept the Notice of Award notifying you that you are eligible for SSI benefits.", "session_id": "doc2dial_1858"}
{"topic_shift": true, "utterance": "What if I renew more than 41 days before turning 21?", "session_id": "doc2dial_1858"}
{"topic_shift": false, "utterance": "in that case, you'll receive your ID with an \"Under 21\" message written on it.", "session_id": "doc2dial_1858"}
{"topic_shift": true, "utterance": "Are there any fees for renewing online?", "session_id": "doc2dial_1858"}
{"topic_shift": false, "utterance": "You'll just have to pay the regular fee for renewing your non-driver ID card.", "session_id": "doc2dial_1858"}
{"topic_shift": false, "utterance": "so, for renewing online the fee is?", "session_id": "doc2dial_1858"}
{"topic_shift": false, "utterance": "Just the normal fees paid for a non-driver ID card renewal.", "session_id": "doc2dial_1858"}
{"topic_shift": false, "utterance": "I want to know about planning Social Security benefits for the future in case I die.", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "Are you already planning for the future?", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "Yes, I am", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "Since you are already thinking about what your family would need in case you die, I can tell you that Social Security can help your family if you have earned enough credits through your work.", "session_id": "doc2dial_3"}
{"topic_shift": true, "utterance": "Tell me some of the things I need to know about it.", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "Well, one important thing is to know that there are limits on how much your survivors may earn while they receive the benefits.", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "Tell me about what would happen if my surviving divorced wife remarries after my death.", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "If she remarries before turning 60 then she won't be able to get the benefits while she is still married.", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "And what if she qualifies but the amount she could get from her new husband's Social Security benefits are more than what she would receive from mine?", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "then she should apply for her new husband's benefits and then she would receive a combination of benefits that would amount to be equal to the highest benefits amount.", "session_id": "doc2dial_3"}
{"topic_shift": true, "utterance": "What if I die before earning enough credits and my widow is still taking care of our children?", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "in that case, your children and widow would still receive the benefits, no matter if you didn't manage to earn enough credits.", "session_id": "doc2dial_3"}
{"topic_shift": false, "utterance": "how Exchange a NY State driver license for a non-driver ID card?", "session_id": "doc2dial_3929"}
{"topic_shift": true, "utterance": "you receive SSI?", "session_id": "doc2dial_3929"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3929"}
{"topic_shift": false, "utterance": "you want to exchange in an office and keep your Standard document type?", "session_id": "doc2dial_3929"}
{"topic_shift": false, "utterance": "for that you must follow some steps", "session_id": "doc2dial_3929"}
{"topic_shift": true, "utterance": "explain me first", "session_id": "doc2dial_3929"}
{"topic_shift": false, "utterance": "You can exchange a New York State driver license or learner permit that is current or that expired within the last 2 years for a New York State non - driver ID card NDID .", "session_id": "doc2dial_3929"}
{"topic_shift": true, "utterance": "what is this topic", "session_id": "doc2dial_3929"}
{"topic_shift": false, "utterance": "ID Card", "session_id": "doc2dial_3929"}
{"topic_shift": true, "utterance": "what should i complete?", "session_id": "doc2dial_3929"}
{"topic_shift": false, "utterance": "Complete this guide to make sure you have the proofs of identification you need before you come to DMV . Select the \" Replace , Renew , or Change my existing NY State License / ID to REAL ID or Enhanced \" option .", "session_id": "doc2dial_3929"}
{"topic_shift": false, "utterance": "Increased disability rating for time in a hospital", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "Did you spend time in a VA hospital or a VA - approved hospital for a disability related to your military service called a service - connected disability ?", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "if so then", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "yes tell me", "session_id": "doc2dial_1694"}
{"topic_shift": true, "utterance": "Can I get disability benefits from VA?", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if one of the situations below describes your experience", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "what are the requirements", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "You spent more than 21 days in a VA hospital or other approved hospital for a service - connected disability", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1694"}
{"topic_shift": true, "utterance": "Who s covered?", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "Only Veterans", "session_id": "doc2dial_1694"}
{"topic_shift": false, "utterance": "I have been told that I can't receive student aid anymore. What can I do?", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "In most circumstances, there are things you can do to get back your eligibility for financial aid.", "session_id": "doc2dial_3083"}
{"topic_shift": true, "utterance": "Oh, that's relieving. What if I thought I had a high school diploma, but it turns out that I actually don't?", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "Well, this situation might arise if, for instance, your high school is a diploma mill a school that charges a student a fee and requires him or her to complete little or no course work to get the diploma.", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "So some of the paid schools that offer me a diploma, don't actually count, right?", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "Correct.", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "What if I thought I had a high school diploma, but it turns out that I actually don't?", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "Well, this situation might arise if, for instance, your high school is a diploma mill a school that charges a student a fee and requires him or her to complete little or no course work to get the diploma.", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "Do you NOT have a high school diploma or an equivalent such as a General Educational Development GED certificate?", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "Yes, I don't have a high school diploma.", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "Then you'll need to talk to the financial aid office at your school to find out what to do.", "session_id": "doc2dial_3083"}
{"topic_shift": true, "utterance": "What if I've lost eligibility, because I have been charged for drug possession?", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "In that case, if you are not scheduled to regain eligibility this academic year, it is possible to regain eligibility early.", "session_id": "doc2dial_3083"}
{"topic_shift": false, "utterance": "I need information about VA disability ratings.", "session_id": "doc2dial_925"}
{"topic_shift": true, "utterance": "We have videos to learn more about how VA disability ratings and compensation work", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "Do you need to learn how you got the rating?", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "Do you need information on what disability compensation is?", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "Do you need information on service connection?", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "Great I can help you locate the video on youtube.", "session_id": "doc2dial_925"}
{"topic_shift": true, "utterance": "What is a disability rating?", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "We assign you a disability rating based on the severity of your disability .We express this rating as a percentage , representing how much your disability decreases your overall health and ability to function .", "session_id": "doc2dial_925"}
{"topic_shift": true, "utterance": "what if I need help understanding my benefits?", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "please call us at 877 - 827 - 1000 . We re here Monday through Friday , 8:00 a.m. to 9:00 p.m. ET.", "session_id": "doc2dial_925"}
{"topic_shift": false, "utterance": "Good morning, i wanted to know if there is any kind of additional information about renewing a non-driver ID card?", "session_id": "doc2dial_1864"}
{"topic_shift": true, "utterance": "More exactly, if i need to renew it in case i go overseas?", "session_id": "doc2dial_1864"}
{"topic_shift": false, "utterance": "Yes, you must renew your non-driver ID card if you are planning to go overseas. You can do it through mail.", "session_id": "doc2dial_1864"}
{"topic_shift": true, "utterance": "Ok. I'm turning 21 soon, so i was wondering if i won't have any problems renewing my ID before that date or if must wait until i turn 21?", "session_id": "doc2dial_1864"}
{"topic_shift": false, "utterance": "Well, in case you go through renewal for at least forty days before your birthday, you'll be issued a non-driver ID card with the words UNDER 21 on it, near of your birthday date.", "session_id": "doc2dial_1864"}
{"topic_shift": true, "utterance": "Right, i'll keep that in mind. Now please, i'm willing to go to an office and renew my ID there, but i would like to keep my standard document. What should i do in that case?", "session_id": "doc2dial_1864"}
{"topic_shift": false, "utterance": "Very well. In that case, you'll need to complete the renewal notice form MV-2 that we mailed to you in order to proceed.", "session_id": "doc2dial_1864"}
{"topic_shift": true, "utterance": "Ok, yeah, i received that form. And what about the possibility for an ID with reduced fee or none at all?", "session_id": "doc2dial_1864"}
{"topic_shift": false, "utterance": "That will depend if you meet the requirements. For reduced fee ID you have to being on receiving supplemental security income and to be under sixty two, which would get you a $6.50 fee.", "session_id": "doc2dial_1864"}
{"topic_shift": true, "utterance": "Ok, and what about fees if i renew via online?", "session_id": "doc2dial_1864"}
{"topic_shift": false, "utterance": "In that case, you'll have to pay the normal fees applying to a non-driver ID card renewal process.", "session_id": "doc2dial_1864"}
{"topic_shift": false, "utterance": "Hi, I have a question. If I have a driver's license from another country and I have a New York State learner's permit, can I drive without a supervising driver?", "session_id": "doc2dial_3915"}
{"topic_shift": true, "utterance": "Yes. Your valid foreign driver's license allows you to drive without a supervising driver. You can drive on any street, highway, highway, bridge or tunnel, except in a DMV road test area.", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "What if my driver's license is printed in another language?", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "You must present an International Driving Permit or a certified translation of your driver's license to the test drive. The translation must be certified by a consulate, the United States Department of State or another official agency", "session_id": "doc2dial_3915"}
{"topic_shift": true, "utterance": "and how do I know when they expire?", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "The expiration date on your DHS document is added to your New York State permit, driver's license, or non-driver identification card.", "session_id": "doc2dial_3915"}
{"topic_shift": true, "utterance": "And what information is there about Temporary Visitors and international students?", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "the file has not expired?", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "What if my temporary visitor status has been extended?", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "You must go to a DMV office with your updated documentation from the United States Department of Homeland Security DHS. We will update our records to show that your Temporary Visitor status has been extended so that you can renew your license. Your new license will have your new temporary visitor expiration date.", "session_id": "doc2dial_3915"}
{"topic_shift": true, "utterance": "If I have a New York State learner's permit and do not have a valid foreign driver's license?", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "New York state law requires a supervising driver to travel with you. The supervising driver must be 21 years of age or older and must have a valid driver's license to operate the vehicle they drive.", "session_id": "doc2dial_3915"}
{"topic_shift": false, "utterance": "Hi, I got the news that the New York State DMV started issuing REAL ID licenses, permits, and ID cards on October 30, 2017. How do I get mine?", "session_id": "doc2dial_3901"}
{"topic_shift": true, "utterance": "You can get a REAL ID at any time, but you must go to a DMV office. You cannot obtain a REAL ID online, by phone, or by mail.", "session_id": "doc2dial_3901"}
{"topic_shift": true, "utterance": "do you want to know what documents should be included", "session_id": "doc2dial_3901"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_3901"}
{"topic_shift": true, "utterance": "Why should I acquire the real ID?", "session_id": "doc2dial_3901"}
{"topic_shift": false, "utterance": "Effective October 1, 2020, the federal government will require your REAL ID, driver's license, permit, or ID card to comply with REAL ID if you wish to use it as identification to board a domestic flight within the US. Or enter military bases and certain federal facilities.", "session_id": "doc2dial_3901"}
{"topic_shift": true, "utterance": "and what documents do you require?", "session_id": "doc2dial_3901"}
{"topic_shift": false, "utterance": "Proof of identity, such as a valid license, birth certificate, or passport, with your full name, middle name if applicable, and last name. This name,", "session_id": "doc2dial_3901"}
{"topic_shift": true, "utterance": "can I apply for an improved driver's license?", "session_id": "doc2dial_3901"}
{"topic_shift": false, "utterance": "If you want to apply for an improved driver's license or an improved identification card, there is an additional fee of $ 30", "session_id": "doc2dial_3901"}
{"topic_shift": false, "utterance": "And does a normal one have any cost?", "session_id": "doc2dial_3901"}
{"topic_shift": false, "utterance": "There is no additional cost to obtain a REAL ID. All normal transaction fees still apply.", "session_id": "doc2dial_3901"}
{"topic_shift": true, "utterance": "Do you have a website that I can visit?", "session_id": "doc2dial_3901"}
{"topic_shift": false, "utterance": "Visit www.dhs.gov for more REAL ID information.", "session_id": "doc2dial_3901"}
{"topic_shift": false, "utterance": "Hi. I am trying to see if my military records survived the NPRC fire.", "session_id": "doc2dial_919"}
{"topic_shift": false, "utterance": "Well, if they were, we may be able to help create them again.", "session_id": "doc2dial_919"}
{"topic_shift": true, "utterance": "Do you know if they were actually destroyed?", "session_id": "doc2dial_919"}
{"topic_shift": false, "utterance": "I am not positive, but I think they were.", "session_id": "doc2dial_919"}
{"topic_shift": false, "utterance": "If you were discharged between November 1, 1912 and January 1, 1960, there is a good chance they were destroyed.", "session_id": "doc2dial_919"}
{"topic_shift": true, "utterance": "Can you help me rebuild my records?", "session_id": "doc2dial_919"}
{"topic_shift": true, "utterance": "Do you need the VA to help?", "session_id": "doc2dial_919"}
{"topic_shift": false, "utterance": "I may need you to help, but I'm not sure.", "session_id": "doc2dial_919"}
{"topic_shift": true, "utterance": "Do you need the records to help with disability claims?", "session_id": "doc2dial_919"}
{"topic_shift": false, "utterance": "Yes, can you help with that?", "session_id": "doc2dial_919"}
{"topic_shift": false, "utterance": "Have you completed the VA disability claim form yet?", "session_id": "doc2dial_919"}
{"topic_shift": false, "utterance": "I have not. This is where I may need help too.", "session_id": "doc2dial_919"}
{"topic_shift": false, "utterance": "How would I go about getting a refund for my surrendered vehicle plates?", "session_id": "doc2dial_1870"}
{"topic_shift": true, "utterance": "I can give you an example to explain how your refund amount is determined", "session_id": "doc2dial_1870"}
{"topic_shift": true, "utterance": "What happens if my name has changed since I registered the plates, can I still get a refund?", "session_id": "doc2dial_1870"}
{"topic_shift": false, "utterance": "If your name had changed and you are looking for a refund, bring the plates with you to the DMV office when surrendering. Yu must request a transfer receipt and not a refund receipt. You then send these to the address that you'll find on the Request for Refund MV-215 form", "session_id": "doc2dial_1870"}
{"topic_shift": true, "utterance": "How is my refund actually determined?", "session_id": "doc2dial_1870"}
{"topic_shift": false, "utterance": "When you registered your plates, you paid $137.50, which was for two years. This amount included $62.50, which was the registration fee for two years, that is $31.25 per year. Also included was $50.00 for the title certificate and then $25.00 for the vehicle plates. The registration fee for one year is refunded to you, as you surrendered the plates during the first year of registration", "session_id": "doc2dial_1870"}
{"topic_shift": true, "utterance": "If the person who registered a vehicle dies, is a refund possible?", "session_id": "doc2dial_1870"}
{"topic_shift": false, "utterance": "If a person dies, a refund for the registration of the vehicle is issued to the estate of the person by the DMV. The plates must be surrendered at the DMV office and a transfer receipt requested instead of a refund receipt", "session_id": "doc2dial_1870"}
{"topic_shift": false, "utterance": "Wat happens if the registration sticker belonging to the deceased is attached to the windshield or the vehicle plate of the vehicle in question?", "session_id": "doc2dial_1870"}
{"topic_shift": false, "utterance": "If the registration sticker of the deceased is attached to the windshield or vehicle plate of the registered vehicle, it can not be removed a refund applied for", "session_id": "doc2dial_1870"}
{"topic_shift": false, "utterance": "Hello. Please tell me about the aid program for family caregivers.", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "Are you a family member caring for a Veteran with disabilities?", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "Great. Can you help me figure out if I qualify for the program?", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "Yes, we can help you find out if you qualify for the Program of Comprehensive Assistance for Family Caregivers and how to apply for it.", "session_id": "doc2dial_1643"}
{"topic_shift": true, "utterance": "That'd be wonderful. So do I qualify for benefits through this program?", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "You'll qualify for this program based on your Veteran's qualifications. You may be eligible if the Veteran you're caring for meets the requirements.", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "What are those requirements you're talking about?", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "Does the Veteran have a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "No, he is fine.", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "Then I'm afraid that you aren't eligible for this program.", "session_id": "doc2dial_1643"}
{"topic_shift": false, "utterance": "I have some questions about third party servicer program reviews.", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "I can assist you with this. The Higher Education Act of 1965 allows institutions of higher education to outsource any aspect of their participation in federal student aid programs.", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "Were you aware that this act includes services that are necessary for the institution to remain eligible for federal student aid program participation?", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "No. I didn't know that.", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "Did you know that the act also includes functions that determine a student's eligibility for federal student aid?", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "Do you have a question about the act and federal student aid funds?", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "Did you know that this act also covers services that deliver federal student aid to students?", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "No, I wasn't aware of that.", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "Do you have questions about other services covered under the act?", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "Yes. I do.", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "What is a third party servicer?", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "A third party servicer can be an individual, a state, or organization(private, non-profit, profit) that enters into a contract with an institution to administer any aspect of the institution's participation in federal student aid programs.", "session_id": "doc2dial_3054"}
{"topic_shift": false, "utterance": "What is the benefit of a fully developed claim for a VA pension?", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "The fully developed claim program is the fastest way available to get your VA pension claim processed without any risk to you.", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "Do you have all the required documents to file this claim?", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "Yes, I have all the needed paperwork.", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "If we decide that we need additional documentation for you, we'll remove your claim from the FDC program and process it as a standard claim.", "session_id": "doc2dial_3732"}
{"topic_shift": true, "utterance": "What are the requirements of disability pension benefits if you're housebound?", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "Do you have a permanent disability that is 100% disabling?", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "No, my condition is not 100% disabling, I can still do some things on my own.", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "In that case, if you're disability is rated 60% or higher, you may qualify for a pension. Does that pertain to your condition?", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "No, that does not describe my disability.", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "In that case, you would not be eligible for pension benefits because you must meet the specified requirements.", "session_id": "doc2dial_3732"}
{"topic_shift": true, "utterance": "Can I re-claim non-service-connected pension benefits?", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "You can as long as you meet the requirements laid out regarding your current situation.", "session_id": "doc2dial_3732"}
{"topic_shift": false, "utterance": "Can you tell me more about pension benefits for veterans?", "session_id": "doc2dial_1125"}
{"topic_shift": false, "utterance": "Of course. VA pension benefits are available to some wartime Veterans and their survivors.", "session_id": "doc2dial_1125"}
{"topic_shift": true, "utterance": "Would you like to know what our page offers in that regard?", "session_id": "doc2dial_1125"}
{"topic_shift": false, "utterance": "Yes, that'd be great.", "session_id": "doc2dial_1125"}
{"topic_shift": false, "utterance": "On our page you can get VA pension benefits, manage your pension benefits, or find more information and resources.", "session_id": "doc2dial_1125"}
{"topic_shift": true, "utterance": "That's good to know and all, but I was wondering if I meet the requirements for  pension benefits. Can you help me find out?", "session_id": "doc2dial_1125"}
{"topic_shift": false, "utterance": "Gladly. We can see if you qualify for VA pension benefits as a Veteran.", "session_id": "doc2dial_1125"}
{"topic_shift": true, "utterance": "I also have another question related to that. You see, I'm about to move to a new home. Can I change my address online somehow after applying?", "session_id": "doc2dial_1125"}
{"topic_shift": false, "utterance": "Yes, you can change your address and other contact information in your VA.gov profile. This will update your information across several VA benefits and services.", "session_id": "doc2dial_1125"}
{"topic_shift": true, "utterance": "Wonderful, that is the perfect solution for my situation. Do you have any other useful information?", "session_id": "doc2dial_1125"}
{"topic_shift": false, "utterance": "Of course. On our page you can view VA pension rates for Veterans , including Aid and Attendance and Housebound rates, for example.", "session_id": "doc2dial_1125"}
{"topic_shift": true, "utterance": "Anything else about benefits and services for veterans?", "session_id": "doc2dial_1125"}
{"topic_shift": false, "utterance": "We can find out how to apply for and manage your VA health care benefits.", "session_id": "doc2dial_1125"}
{"topic_shift": false, "utterance": "Hey good afternoon. May i know what are VA pension benefits?", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "Sure, no problem. VA pension benefits are available to some wartime veterans and their survivors.", "session_id": "doc2dial_1131"}
{"topic_shift": true, "utterance": "Do you want to know more about it?", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "Good. You have to know we can guide you with the following: Get VA pension benefits; Manage your pension benefits and give you more information and resources.", "session_id": "doc2dial_1131"}
{"topic_shift": true, "utterance": "O.k lets say i want to start with managing my benefits. What can i do there about disability?", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "Well, in that regard, you can make a status check for an open claim for VA disability compensation or pension benefits.", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "That's through the managing option, right?", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "That's correct. You can manage those benefits through there.", "session_id": "doc2dial_1131"}
{"topic_shift": true, "utterance": "O.k, that sound helpful. Now, what about getting VA pension benefits?", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "In that case, you can check if you qualify for VA pension benefits as a veteran.", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "Umm, could you please tell me more about this last part?", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "No problem. Here you can see if you're eligible for benefits as a surviving spouse and how to apply in case you're eligible.", "session_id": "doc2dial_1131"}
{"topic_shift": false, "utterance": "Hello, I was wondering what the next steps are now that I requested a review of a decision.", "session_id": "doc2dial_3726"}
{"topic_shift": true, "utterance": "Of course. You can find out what happens after you request a decision review on our page.", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "Does VA schedule exams for you?", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "Yes, we made an appointment for an examination.", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "In that case be sure not to miss them.", "session_id": "doc2dial_3726"}
{"topic_shift": true, "utterance": "Yeah, I don't plan to. *not possible to ask a question*", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "*not possible to reply*", "session_id": "doc2dial_3726"}
{"topic_shift": true, "utterance": "How much time do I have to file a higher level review?", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "You have 1 year from the date on your decision to file a higher-level review.", "session_id": "doc2dial_3726"}
{"topic_shift": true, "utterance": "I won't need that long. So, is it possible for me to file a higher level review to begin with?", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "Yes, you can request a higher-level review of an initial claim or supplemental claim decision. This option isn't available after a higher-level review or board appeal. It's also not available if you're one of multiple people claiming the same benefit, this is rare.", "session_id": "doc2dial_3726"}
{"topic_shift": true, "utterance": "I've read some details about this on your page. If I call with a senior review, what do I have to expect?", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "During the call, you and/or your representative can talk about why you think the decision should be changed and identify errors.", "session_id": "doc2dial_3726"}
{"topic_shift": true, "utterance": "Say, can I also apply by mail?", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "Yes, you can apply by mail.", "session_id": "doc2dial_3726"}
{"topic_shift": false, "utterance": "I'm wondering how the Graduated Repayment Plan works?", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "With this plan, payments are made for up to 10 years, and between 10 and 30 years for consolidation loans", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "Is your income currently low but with a view to improving steadily over time?", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "Yes, I am in that category", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "Well in that case, this Graduated Repayment Plan might just be right for you", "session_id": "doc2dial_4049"}
{"topic_shift": true, "utterance": "What loans are eligible for the Graduated Repayment Plan?", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "Some loans that are part of the William D. For Federal Direct Loan Program and the FFEL Program are eligible for the plan", "session_id": "doc2dial_4049"}
{"topic_shift": true, "utterance": "How do I use the Loan Simulator to estimate my eligibility and payment amounts under the Graduated Repayment Plan?", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "Your loan servicer can help you choose the best loan repayment plan for you", "session_id": "doc2dial_4049"}
{"topic_shift": true, "utterance": "How are monthly payments for consolidation loans treated under the Graduated Repayment Plan?", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "Do you have a Direct Consolidation Loan or an FFEL Consolidation Loan?", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "No, I have neither of these", "session_id": "doc2dial_4049"}
{"topic_shift": false, "utterance": "I want to get an ID card that has the word VETERAN on it, so what do I have to show to let you know I'm a veteran?", "session_id": "doc2dial_2438"}
{"topic_shift": true, "utterance": "We accept a U.S. Department of Defense Form DD-214 that indicates an honorable discharge.  If you don't have one I can tell you what other documents we accept as proof.", "session_id": "doc2dial_2438"}
{"topic_shift": true, "utterance": "will I have to keep proving my service everytime I have to do business with the DMV?", "session_id": "doc2dial_2438"}
{"topic_shift": false, "utterance": "After you receive the veteran designation, it will automatically be on all of your future DMV documents when you replace or renew.", "session_id": "doc2dial_2438"}
{"topic_shift": true, "utterance": "what is the refund fee we get that I heard about?", "session_id": "doc2dial_2438"}
{"topic_shift": false, "utterance": "It might be the one about applying to have the Veteran Indicator added to your license, permit or non-driver ID and if you were charged a document fee, you are entitled to get a refund for the fee", "session_id": "doc2dial_2438"}
{"topic_shift": true, "utterance": "Do all these new IDs and licenses have rules on how they can be used when crossing the border into Canada?", "session_id": "doc2dial_2438"}
{"topic_shift": false, "utterance": "Yes, you can learn more about Enhanced , REAL ID and Standard documents on our site. I can link you to our page so you learn more about U.S. Border Crossing from Canada, Mexico and some Caribbean countries", "session_id": "doc2dial_2438"}
{"topic_shift": true, "utterance": "can I do my new ID online if I want both the new real ID and the word VETERAN printed on it?", "session_id": "doc2dial_2438"}
{"topic_shift": false, "utterance": "Do you have a Standard license and want to change to a REAL ID or Enhanced ID  and also add your veteran status?", "session_id": "doc2dial_2438"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2438"}
{"topic_shift": false, "utterance": "You have to come in to a DMV office to take care of it.", "session_id": "doc2dial_2438"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain Information about the downloadable paid employment spreadsheet", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "The 2011 Downloadable Paid Employment Spreadsheet provides the public with information on educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "Have you already seen the publication of the informative rates?", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "Since when was the new metric calculation of the programs implemented?", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "Why do information rates not allow assumptions to be made?", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "And what happens when the programs do not meet the debt?", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "These informative rates were prepared before the years that programs that fail to meet debt measures must provide debt warnings and may lose eligibility after failing three of four consecutive years.", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "Which loans were calculated for disclosure purposes?", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "The Medium Private Loans, Medium Institutional Loans, and Medium Title IV Loans were calculated for disclosure purposes and are NOT the median used in the Redemption Rate or Debt-to-Income Ratio calculations.", "session_id": "doc2dial_3040"}
{"topic_shift": false, "utterance": "I have questions about the VR&E Independent Living track.", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "Has your service-connected disability limited your ability to do daily activities such as bathing, dressing, and interacting with others, or are you not able to return to work right away?", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_1657"}
{"topic_shift": true, "utterance": "I'm not asking for me. I'm asking for my brother who is a disabled vet. How can he apply for the program?", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "If your brother has applied and is eligible for the program, we will invite him to an orientation session at his local VA benefit office to help him better understand the program.", "session_id": "doc2dial_1657"}
{"topic_shift": true, "utterance": "How do I know if he qualifies?", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "Does he have a serious employment handicap?", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "Yes, he does.", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "Has his disability kept him from returning to work?", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "Yes, he's no longer able to work, because of his disability.", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "IS he in need of services to help him live more independently?", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "No, he lives with me and I take care of him, but he would like to be more independent.", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "If he is not in need of services to help him live more independently, he does not qualify for this program.", "session_id": "doc2dial_1657"}
{"topic_shift": false, "utterance": "want to change the info on a title", "session_id": "doc2dial_2376"}
{"topic_shift": true, "utterance": "Do you want to change the name on a title?", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "Do you want to update your legal name?", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "no, I'll update later", "session_id": "doc2dial_2376"}
{"topic_shift": true, "utterance": "how do I change my gender?", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "You have to visit your local DMV office and bring proof of the change.", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "Have you had a gender change?", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "You will need a completed Vehicle Registration/Title Application, your registration and title, and proof of a gender change to make changes to your DMV information.", "session_id": "doc2dial_2376"}
{"topic_shift": true, "utterance": "will this take long like all DMV visits or can I do something to make it a fast visit?", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "For quicker service you can make a reservation online before visiting the DMV offices in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties.", "session_id": "doc2dial_2376"}
{"topic_shift": false, "utterance": "Hello, I would like to know what I do if I am already receiving social security benefits", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "already receive Social Security or SSI benefits and have a bank account?", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "Have you already changed your Social Security online direct deposit benefits?", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "Have you contacted your bank, credit union, or savings and loan association?", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "and the Direct Express debit card works for me if I don't have an account?", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "The Direct Express card is a debit card that you can use to access your benefits. And you don't need a bank account", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "If I don't have an account?", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_716"}
{"topic_shift": true, "utterance": "If you still do not receive Social Security or SSI benefits, what should I do?", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "tell the Social Security representative when you apply for the benefits you want to enroll in Direct Deposit.", "session_id": "doc2dial_716"}
{"topic_shift": false, "utterance": "Do non-US citizens ever qualify for federal student aid?", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "Yes, many non-citizens get financial aid.", "session_id": "doc2dial_3068"}
{"topic_shift": true, "utterance": "Will I need to complete a FAFSA form if I have been granted DACA?", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "Always check with your high school counselor or financial aid office to see whether completing a FAFSA form is the way to apply for state and college student aid.", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "Do you know what you need to start your FAFSA form?", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "Yes, I know what I need to fill out my FAFSA form.", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "Great then you know you must enter your Social Security number.", "session_id": "doc2dial_3068"}
{"topic_shift": true, "utterance": "What happens if I were a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands, or the Republic of Palau?", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "If this is the case then you may be eligible for only certain types of federal student aid.", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "What if I am a parolee?", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "If a parolee then you have to be paroled for no less than a year and must provide evidence from the USCIS that you are in the US for other than a temporary purpose with the intention of becoming a US citizen or permanent resident.", "session_id": "doc2dial_3068"}
{"topic_shift": true, "utterance": "If I am not an eligible noncitizen can I still get some type of aid to study in the US?", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "You can ask the college you plan to attend if they could offer you some type of aid.", "session_id": "doc2dial_3068"}
{"topic_shift": false, "utterance": "hi i need More information and resources about VA Pension Benefits", "session_id": "doc2dial_1119"}
{"topic_shift": true, "utterance": "Clear things to know are VA Veterans Pension Rates See VA Veterans Pension Rates, including Aid and Assistance and Home Confinement rates.", "session_id": "doc2dial_1119"}
{"topic_shift": true, "utterance": "Do you want to know Other VA benefits and services?", "session_id": "doc2dial_1119"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1119"}
{"topic_shift": false, "utterance": "With VA Health Care you can Find out how to apply for and manage your VA health care benefits", "session_id": "doc2dial_1119"}
{"topic_shift": true, "utterance": "Can I get my pension payments electronically?", "session_id": "doc2dial_1119"}
{"topic_shift": false, "utterance": "of course Sign up for direct deposit or a prepaid debit card.", "session_id": "doc2dial_1119"}
{"topic_shift": true, "utterance": "Who can benefit from the VA Survivors Pension?", "session_id": "doc2dial_1119"}
{"topic_shift": false, "utterance": "surviving spouse or child of a deceased veteran with war service may apply for VA pension benefits.", "session_id": "doc2dial_1119"}
{"topic_shift": false, "utterance": "and can the benefit only be obtained if the veteran is deceased?", "session_id": "doc2dial_1119"}
{"topic_shift": false, "utterance": "yes because it is a survivor's pension", "session_id": "doc2dial_1119"}
{"topic_shift": true, "utterance": "okay. Where can I change my address?", "session_id": "doc2dial_1119"}
{"topic_shift": false, "utterance": "Change your address in the VA file. Find out how to change your address and other contact information on your VA.gov profile. This will update your information on various VA benefits and services.", "session_id": "doc2dial_1119"}
{"topic_shift": false, "utterance": "Hello, I have some questions about my student loan plan. Perhaps you can help me with that.", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "Of course. Do you want to make your payments more affordable?", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "That would be nice, yes.", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "Then you should know that repayment plans can give you more time to repay your loans or can be based on your income.", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "I understand that. What if I want to change my repayment plan, though?", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "Contact your loan servicer if you would like to discuss repayment plan options or change your repayment plan. You can get information about all of the federal student loans you have received and find the loan servicer for your loans by logging in to \"My Federal Student Aid\".", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "So if, for example, I am given a repayment plan, I can simply change it to another?", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "Correct. Although you may select or be assigned a repayment plan when you first begin repaying your student loan, you can change repayment plans at any time for free.", "session_id": "doc2dial_4061"}
{"topic_shift": true, "utterance": "How does repaying a federal perkins loan work?", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "Perkins Loan repayment plan options are not the same as those for Direct Loan Program or FFEL Program loans. Check with your school for more information on Perkins Loan repayment plans.", "session_id": "doc2dial_4061"}
{"topic_shift": true, "utterance": "That's good to know, thanks. So what if I have multiple federal student loans? How can I consolidate then?", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "In that case you can consolidate them into a single Direct Consolidation Loan. This may simplify repayment if you are currently making separate loan payments to different loan holders or servicers, as you'll only have one monthly payment to make.", "session_id": "doc2dial_4061"}
{"topic_shift": false, "utterance": "Hello I need information about how to register a vehicle when it is out of state", "session_id": "doc2dial_2410"}
{"topic_shift": true, "utterance": "want to know How can I register while I'm out of New York State?", "session_id": "doc2dial_2410"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2410"}
{"topic_shift": false, "utterance": "You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office", "session_id": "doc2dial_2410"}
{"topic_shift": true, "utterance": "and how do I do if I travel and my registration expires?", "session_id": "doc2dial_2410"}
{"topic_shift": false, "utterance": "must determine if the other state can issue a \"in transit\" permit, which allows you to transport a vehicle to New York so you can register it", "session_id": "doc2dial_2410"}
{"topic_shift": true, "utterance": "and do I need to submit proof of ownership?", "session_id": "doc2dial_2410"}
{"topic_shift": false, "utterance": "yes and proof of ownership must be original", "session_id": "doc2dial_2410"}
{"topic_shift": false, "utterance": "And what else should I deliver?", "session_id": "doc2dial_2410"}
{"topic_shift": false, "utterance": "must provide proof of New York State auto liability insurance", "session_id": "doc2dial_2410"}
{"topic_shift": true, "utterance": "and if My vehicle comes from another country. What I need to do?", "session_id": "doc2dial_2410"}
{"topic_shift": false, "utterance": "Read the instructions on how to register an imported vehicle", "session_id": "doc2dial_2410"}
{"topic_shift": false, "utterance": "I came here to learn more a bout student loan delinquency. What can you tell me about that?", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "Of course. First of all you should be aware that loans must be repaid.", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "Have you missed a payment or are you having trouble making payments?", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "No, I haven't.", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "Are you using the William D. Ford Federal Direct Loan Program or the Federal Family Education Loan Program?", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "Yes, the latter.", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "In that case you should contact your loan servicer.", "session_id": "doc2dial_4075"}
{"topic_shift": true, "utterance": "Will do. Say, what could a poor credit rating mean for me?", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "You may have trouble signing up for utilities, for example.", "session_id": "doc2dial_4075"}
{"topic_shift": true, "utterance": "What if my loan continues to be delinquent?", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "Then the loan may go into default. The point when a loan is considered to be in default varies depending on the type of loan you received.", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "I see. And what happens if I defaulted on any of my federal student loans?", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "You should contact the organization that notified you of the default as soon as possible so you can explain your situation fully and discuss your options.", "session_id": "doc2dial_4075"}
{"topic_shift": false, "utterance": "Hello. I'm looking for how can I get through a judgment against a motorist.", "session_id": "doc2dial_2404"}
{"topic_shift": true, "utterance": "Sure, no problem. Is this judgment because of the result of a vehicle accident, collision or crash?", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "Yes, that's right.", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "Well, on this kind of cases, you will need to file a supporting affirmation sr-60, along with other documents.", "session_id": "doc2dial_2404"}
{"topic_shift": true, "utterance": "The person which will be judged will get suspended by the dmv?", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "Yes, I'm afraid so. The dmv will suspend the license and registrations if the person fails to pay or satisfy a judgment of more than $1,000.", "session_id": "doc2dial_2404"}
{"topic_shift": true, "utterance": "Great. Is there any way to contact with you for this?", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "You can call the NY state dmv insurance service bureau.", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "And how do I get the information about the judgment?", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "You must contact the attorney or court that issue the judgment.", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "And the person only can be suspended through the judgment, right?", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "that's correct.", "session_id": "doc2dial_2404"}
{"topic_shift": false, "utterance": "can you give me details of Computerized Vehicle Inspection System", "session_id": "doc2dial_2362"}
{"topic_shift": true, "utterance": "Only stations that inspect group 1a vehicles are required to have a CVIS .", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "Do you want to sign the station agreement and request equipment?", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2362"}
{"topic_shift": true, "utterance": "can you give me details of Official inspection station sign", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "DMV does not provide official inspection station signs . You may purchase these signs from various sign shops and automotive supply stores . Your sign requirements will differ based on the types of vehicles you will be inspecting", "session_id": "doc2dial_2362"}
{"topic_shift": true, "utterance": "How do you become an authorized inspection station?", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "o become a licensed Inspection Station by the Department of Motor Vehicles DMV in New York Statesconsult the DMV Commissioner s Motor Vehicle Inspection Regulations pdf CR-79download and read Facility Requirements Inspection Stations pdf  VS-143", "session_id": "doc2dial_2362"}
{"topic_shift": true, "utterance": "What else do I need to know?", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "In addition to the items listed above , the AFI will be examine your location for these characteristicss a mailbox at the business address dedicated to your business only mailboxes shared with other businesses or entities are not acceptable", "session_id": "doc2dial_2362"}
{"topic_shift": true, "utterance": "and how is the process by mail", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "Send your completed application , a copy of your Sales Tax Certificate of Authority and all fees to", "session_id": "doc2dial_2362"}
{"topic_shift": true, "utterance": "which is the topic", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "Inspection", "session_id": "doc2dial_2362"}
{"topic_shift": true, "utterance": "can you give me details of Computerized Vehicle Inspection System", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "Only stations that inspect group 1a vehicles are required to have a CVIS.  Opus Inspection is the current vendor providing the equipment to New York State inspection stations .", "session_id": "doc2dial_2362"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about retirement benefits", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "We want you to know what Social Security means to you and your family's financial future. In this section, you can learn how Social Security works, who is eligible for retirement benefits, and what to consider before applying. Read on to understand how Social Security fits into your retirement plan.", "session_id": "doc2dial_702"}
{"topic_shift": true, "utterance": "What is the full retirement age?", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "The full retirement age is the age at which you will be able to collect the full amount of your retirement benefit. The full retirement age is 66 if you were born from 1943 to 1954. The full retirement age increases gradually if you were born from 1955 to 1960 , until he turns 67 years old.", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "Were you born after 1960?", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "For anyone born in 1960 or later, full retirement benefits are paid at age 67. You can find your full retirement age by year of birth in the full retirement age table.", "session_id": "doc2dial_702"}
{"topic_shift": true, "utterance": "what else should i do...", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "Set up your financial plan with Social Security", "session_id": "doc2dial_702"}
{"topic_shift": true, "utterance": "and all income is calculated the same?", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "there are some types of income that have additional rules", "session_id": "doc2dial_702"}
{"topic_shift": true, "utterance": "At what age should you start receiving benefits?", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "The age at which you start collecting your retirement benefit affects the amount you will receive. There are three important things you need to know about age when thinking about when to start your benefits.", "session_id": "doc2dial_702"}
{"topic_shift": false, "utterance": "what if I disagree with a decision or review?", "session_id": "doc2dial_845"}
{"topic_shift": true, "utterance": "were you denied?", "session_id": "doc2dial_845"}
{"topic_shift": false, "utterance": "not yet", "session_id": "doc2dial_845"}
{"topic_shift": true, "utterance": "What happens next?", "session_id": "doc2dial_845"}
{"topic_shift": false, "utterance": "Find out what happens after you request a decision review", "session_id": "doc2dial_845"}
{"topic_shift": true, "utterance": "how long do I have to request a review?", "session_id": "doc2dial_845"}
{"topic_shift": false, "utterance": "You have 1 year from the date on your decision to request a decision review , unless you have a fiduciary claim or a multiple party claim", "session_id": "doc2dial_845"}
{"topic_shift": true, "utterance": "what Decision review options are there?", "session_id": "doc2dial_845"}
{"topic_shift": false, "utterance": "Add new and relevant evidence file a Supplemental Claim", "session_id": "doc2dial_845"}
{"topic_shift": false, "utterance": "what are  Decision review options", "session_id": "doc2dial_845"}
{"topic_shift": false, "utterance": "Ask for a new look from a senior reviewer request a Higher - Level Review", "session_id": "doc2dial_845"}
{"topic_shift": false, "utterance": "Hi, I need more information on VA life insurance", "session_id": "doc2dial_1092"}
{"topic_shift": true, "utterance": "Would you like help knowing how much life insurance you may need?", "session_id": "doc2dial_1092"}
{"topic_shift": false, "utterance": "that would be great", "session_id": "doc2dial_1092"}
{"topic_shift": false, "utterance": "You can use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need.", "session_id": "doc2dial_1092"}
{"topic_shift": true, "utterance": "do you offer help with wills so I can take care of all of that with my life insurance?", "session_id": "doc2dial_1092"}
{"topic_shift": false, "utterance": "If you are in a VA life insurance plan we can help you find out if you can get online will preparation services", "session_id": "doc2dial_1092"}
{"topic_shift": true, "utterance": "do you have more about benefits on social media?", "session_id": "doc2dial_1092"}
{"topic_shift": false, "utterance": "Yes, we have Facebook, Instagram, Linkedin and a few more", "session_id": "doc2dial_1092"}
{"topic_shift": true, "utterance": "do you have more info I can read up on about anything that might make it hard for me to get life insurance later on?", "session_id": "doc2dial_1092"}
{"topic_shift": false, "utterance": "Yes, we can help you with which conditions may make it hard for you to get private life insurance after you separate from the service.", "session_id": "doc2dial_1092"}
{"topic_shift": true, "utterance": "last question, do you have a number I can call if I have hearing problems?", "session_id": "doc2dial_1092"}
{"topic_shift": false, "utterance": "Yes, you can call TTY: 711", "session_id": "doc2dial_1092"}
{"topic_shift": false, "utterance": "can you give me details of Get GI Bill and other education benefits", "session_id": "doc2dial_3685"}
{"topic_shift": true, "utterance": "About GI Bill benefitsLearn how the GI Bill works and explore your options to pay for school or training", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "After submitting the application, what should I do?", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "what other benefit should i know", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "How to applyLearn how to prepare and apply for the GI Bill or other VA education and training benefits", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "you want to know the GI Bill eligibility", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "About GI Bill benefitsLearn how the GI Bill works and explore your options to pay for school or training", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "it's not my case", "session_id": "doc2dial_3685"}
{"topic_shift": true, "utterance": "what are the benefits of VA education", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "VA education benefits help Veterans , service members , and their qualified family members with needs like paying college tuition , finding the right school or training", "session_id": "doc2dial_3685"}
{"topic_shift": true, "utterance": "how to manage veterans education benefits", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "View your VA payment historySee your payment history for VA education and other benefits you may have like disability compensation and pension", "session_id": "doc2dial_3685"}
{"topic_shift": false, "utterance": "What are VA education and training benefits for?", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "VA education benefits help Veterans, service members, and their qualified family members with things such as college tuition, finding a good school, and getting career counseling.", "session_id": "doc2dial_3691"}
{"topic_shift": true, "utterance": "Would you like to go on this page to learn about Veteran Education benefits?", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "Yes, I would like to look at the page.", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "You will then be able to learn about GI Bill and other education benefits, manage your Veterans education benefits and find more resources.", "session_id": "doc2dial_3691"}
{"topic_shift": true, "utterance": "Can I learn about getting GI Bill and other education benefits?", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "You will learn how the GI Bill works and explore your options to pay for school or training.", "session_id": "doc2dial_3691"}
{"topic_shift": true, "utterance": "Am I able to register to do business with VA and get support for my Veteran-owned business?", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "Yes, you can register to do business with VA and get support for your Veteran owned small business.", "session_id": "doc2dial_3691"}
{"topic_shift": true, "utterance": "How can I manage my Veteran's education benefits?", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "You can view your VA payment history for VA education and other benefits you may have including disability compensation and pension.", "session_id": "doc2dial_3691"}
{"topic_shift": true, "utterance": "What other VA benefits and services are available?", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "VA transition assistance is available to you and your family as you move out of active-duty, National Guard, or Reserve service.", "session_id": "doc2dial_3691"}
{"topic_shift": true, "utterance": "Is it possible to learn about choosing GI Bill approved schools?", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "You can see approved GI Bill schools via our link.", "session_id": "doc2dial_3691"}
{"topic_shift": false, "utterance": "Yeah, um, i'm looking for some help with a non-driver ID renewal.", "session_id": "doc2dial_3849"}
{"topic_shift": false, "utterance": "Sure. If you're looking to renew your ID, you can do it up to one year before your ID expires, and up to two years past its expiration date.", "session_id": "doc2dial_3849"}
{"topic_shift": true, "utterance": "Ok, thanks. Um, i've been told that i can apply for the renewal by mail, can i do that?", "session_id": "doc2dial_3849"}
{"topic_shift": false, "utterance": "Absolutely. You can go for that option. If so, You'll need to send us a copy of your proof of SSI.", "session_id": "doc2dial_3849"}
{"topic_shift": false, "utterance": "Right, got it. Other thing is, if i choose to go for online renewal instead keeping by mail, I still can get a reduced or no fee renewal?", "session_id": "doc2dial_3849"}
{"topic_shift": false, "utterance": "No, sorry. If choose to renew online, then you lost the chance to get a reduced o no fee renewal.", "session_id": "doc2dial_3849"}
{"topic_shift": false, "utterance": "Oh, that's good to keep it in mind. Another question, please. I have an Enhanced non- driver ID so, there is a fee regarding that type of ID?", "session_id": "doc2dial_3849"}
{"topic_shift": false, "utterance": "Well, if you have that type of ID, then you'll have to pay an additional $30 fee.", "session_id": "doc2dial_3849"}
{"topic_shift": true, "utterance": "Right, ok. Sorry, but one more question. What can you tell me in case i were off the country?", "session_id": "doc2dial_3849"}
{"topic_shift": false, "utterance": "Ok. If you're abroad, you can make use of the mail service in order to renew your ID. Please check the proper procedures to do so.", "session_id": "doc2dial_3849"}
{"topic_shift": false, "utterance": "Is there more information about how much life insurance I need?", "session_id": "doc2dial_1086"}
{"topic_shift": true, "utterance": "Are you looking for life insurance?", "session_id": "doc2dial_1086"}
{"topic_shift": false, "utterance": "No, I am not looking for life insurance at this time.", "session_id": "doc2dial_1086"}
{"topic_shift": true, "utterance": "How do I learn about SGLI Online Enrollment System?", "session_id": "doc2dial_1086"}
{"topic_shift": false, "utterance": "You can follow us on Veterans Benefits Administration Facebook, Instagram, and Linkedin.", "session_id": "doc2dial_1086"}
{"topic_shift": true, "utterance": "How can I call you ?", "session_id": "doc2dial_1086"}
{"topic_shift": false, "utterance": "You can call Support for SGLI or VGLI t 800-419-1473; other VA life insurance programs 800-669-8477; or call MyVA311 for help 844-698-2311", "session_id": "doc2dial_1086"}
{"topic_shift": true, "utterance": "What is the SGLI Online Enrollment System?", "session_id": "doc2dial_1086"}
{"topic_shift": false, "utterance": "SGLI Online Enrollment System or SOES is our online enrollment system for Servicemembers Group Life Insurance.", "session_id": "doc2dial_1086"}
{"topic_shift": true, "utterance": "Can I get updates?", "session_id": "doc2dial_1086"}
{"topic_shift": false, "utterance": "Veterans benefits sends update via email.", "session_id": "doc2dial_1086"}
{"topic_shift": true, "utterance": "What is the truth about Special dividend rumors?", "session_id": "doc2dial_1086"}
{"topic_shift": false, "utterance": "You can learn the truth about the rumors there are special dividends for Veterans who don't have an active government life insurance policy.", "session_id": "doc2dial_1086"}
{"topic_shift": false, "utterance": "Hello, i was told to use this for getting info IRP registration and plates?", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "Are you looking to surrender an IRP registration to avoid renewing the registration?", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "Yes, i want to do that.", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "In that case, you must send your apportioned plates and the cab card to the address we give you.", "session_id": "doc2dial_1938"}
{"topic_shift": true, "utterance": "And if i'm located in Albany?", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "Then you must surrender the IRP registration and delete the vehicle from your fleet along with the completion of form Schedule A&C.", "session_id": "doc2dial_1938"}
{"topic_shift": true, "utterance": "Ok, thank you. Another question, i've paid fees in other jurisdictions, It is possible to get a refund for those IRP fees?", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "Yes, it is possible. With that intention, you must meet the following: the other jurisdiction made a mistake and that mistake is in your invoice and you paid the registration fees twice for just one vehicle. If you meet those, then a refund request is indeed possible.", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "None of your plates are lost or have been stolen, don't they?", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "In fact, yes. Some pair of plates of mine are lost right now.", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "Very well. Then you should go to a police agency and get a MV-78B form for Report of Lots or Stolen Motor Vehicles Items and once completed, send it along form IRP-6.", "session_id": "doc2dial_1938"}
{"topic_shift": false, "utterance": "Hello there. Hope you are doing well. I wanted to change my contact information online and need some assistance with that. Can you help me out?", "session_id": "doc2dial_851"}
{"topic_shift": true, "utterance": "You want to change your VA direct deposit and contact information, is that correct?", "session_id": "doc2dial_851"}
{"topic_shift": false, "utterance": "No, not my VA direct deposit information.", "session_id": "doc2dial_851"}
{"topic_shift": false, "utterance": "Just the contact information will be fine. It didn't let me log in with my HealtheVet credentials. Do I need another account?", "session_id": "doc2dial_851"}
{"topic_shift": false, "utterance": "Yes, you 'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.", "session_id": "doc2dial_851"}
{"topic_shift": true, "utterance": "Oh, I see. Are there any other ways to do it? I want to avoid creating another account.", "session_id": "doc2dial_851"}
{"topic_shift": false, "utterance": "Yes, you can change your information by mail or phone.", "session_id": "doc2dial_851"}
{"topic_shift": true, "utterance": "Would you like to change your information by mail then?", "session_id": "doc2dial_851"}
{"topic_shift": false, "utterance": "No, not by mail. It's even less convenient for me.", "session_id": "doc2dial_851"}
{"topic_shift": true, "utterance": "I see. Would you like to change your information by phone then?", "session_id": "doc2dial_851"}
{"topic_shift": false, "utterance": "Yes, by phone is fine with me.", "session_id": "doc2dial_851"}
{"topic_shift": false, "utterance": "In that case, you can call us at 800-827-1000 or TTY: 800-829-4833.", "session_id": "doc2dial_851"}
{"topic_shift": false, "utterance": "What are some FAQs I could look at for retirement benefits?", "session_id": "doc2dial_689"}
{"topic_shift": true, "utterance": "Do you know you could look at What is the maximum Social Security retirement benefit payable?", "session_id": "doc2dial_689"}
{"topic_shift": false, "utterance": "No, I did not know I could look that up.", "session_id": "doc2dial_689"}
{"topic_shift": true, "utterance": "What if I did Farm Work is it calculated different?", "session_id": "doc2dial_689"}
{"topic_shift": false, "utterance": "Yes, if you did Farm Work then your SSA  retirement benefits would be calculated differently.", "session_id": "doc2dial_689"}
{"topic_shift": false, "utterance": "Are there specific types of other earnings that are calculated in a different way?", "session_id": "doc2dial_689"}
{"topic_shift": false, "utterance": "Do you know that most of Americans have their Social Security earnings calculated the same way, but others are calculated differently?", "session_id": "doc2dial_689"}
{"topic_shift": false, "utterance": "No, I did not know this about Social Security earnings.", "session_id": "doc2dial_689"}
{"topic_shift": true, "utterance": "Do pensions and taxes have any impact on my retirement benefit?", "session_id": "doc2dial_689"}
{"topic_shift": false, "utterance": "Yes, pensions and taxes could make an impact on your benefits and you should review the resources on pensions we have provided.", "session_id": "doc2dial_689"}
{"topic_shift": false, "utterance": "I'm looking for additional information regarding registering a vehicle I bought at a sheriff auction", "session_id": "doc2dial_1910"}
{"topic_shift": true, "utterance": "Do you need more help with this particular process?", "session_id": "doc2dial_1910"}
{"topic_shift": false, "utterance": "Not at the moment thanks", "session_id": "doc2dial_1910"}
{"topic_shift": true, "utterance": "Are you a resident of the United States?", "session_id": "doc2dial_1910"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_1910"}
{"topic_shift": false, "utterance": "You can still register a vehicle in New York, provided you meet the registration requirements", "session_id": "doc2dial_1910"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_1910"}
{"topic_shift": true, "utterance": "What about Vehicle Identification Numbers in relation to vehicles bought at a sheriff auction and the registering of these vehicles?", "session_id": "doc2dial_1910"}
{"topic_shift": false, "utterance": "There are laws regarding VINS in New York that are there to protect consumers", "session_id": "doc2dial_1910"}
{"topic_shift": true, "utterance": "What if I don't have the required identification, can I still register the vehicle?", "session_id": "doc2dial_1910"}
{"topic_shift": false, "utterance": "You can view the other types of acceptable identification on the website", "session_id": "doc2dial_1910"}
{"topic_shift": false, "utterance": "I would like to file a sexual harassment complaint is this the right place?", "session_id": "doc2dial_879"}
{"topic_shift": true, "utterance": "Are you a Veteran?", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "What if I haven't reported the incident through proper channels.", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "Generally you can get help through the VA even if you haven't reported the incident and you don't necessarily need proof that it happened.", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "Who do I contact at VA?", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "Find a VA medical center near you and ask to speak to the MST coordinator.   You can and should ask for a provider of a specific gender if it makes you feel more comfortable.", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "I don't want to go to a clinic is that possible?", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "You can get free confidential counselling , alcohol and drug assessment , and other support at one of our 300 community Vet Centers.", "session_id": "doc2dial_879"}
{"topic_shift": true, "utterance": "Do you have more information that I can read about all this?", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "You can download our military sexual trauma brochure for Veterans in both English and Spanish.", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "Would you like the number for our\u00a0Safe Helpline as well?", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "No thank you.", "session_id": "doc2dial_879"}
{"topic_shift": true, "utterance": "When I call the MST coordinator can I request a female provider?", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "You can and should ask for a provider of a specific gender if it makes you feel more comfortable", "session_id": "doc2dial_879"}
{"topic_shift": false, "utterance": "I want to register a moped.", "session_id": "doc2dial_3861"}
{"topic_shift": true, "utterance": "Can you give me the specs of it to ensure the best way to register it?", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "(insert specs here)", "session_id": "doc2dial_3861"}
{"topic_shift": true, "utterance": "Your specs do classify as a moped but there are some special resitrctions.", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "What are they?", "session_id": "doc2dial_3861"}
{"topic_shift": true, "utterance": "Please reference the attached chart to determine your eligibility.", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "I have some of that. What else do iI need?", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "It sounds like you have a firm grip on what you need, but for any further confirmation, check the chart out.", "session_id": "doc2dial_3861"}
{"topic_shift": true, "utterance": "What if I'm missing one document needed?", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "There are others you can substitute with. Please refreence the chart.", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "Where is the closest locastion to me?", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "Please check your Maps via the attached location map to find the closest branch to you.", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "What if I'm out of my home county?", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "That's fine, all counties report directly to the state.", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "What if my top speed isn't to match the requirements?", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "Going to a branch with the specs for your vehicle will allow them to direct you to the proper registration concept.", "session_id": "doc2dial_3861"}
{"topic_shift": false, "utterance": "I want to trade in my license for a New York one", "session_id": "doc2dial_3875"}
{"topic_shift": false, "utterance": "You have to exchange your-out-state driver license within 30 days of becoming a resident of New York.", "session_id": "doc2dial_3875"}
{"topic_shift": true, "utterance": "what if I need my license for when I go back to my other country?", "session_id": "doc2dial_3875"}
{"topic_shift": false, "utterance": "You can ask the road test examiner how to make sure that your foreign driver license is not destroyed", "session_id": "doc2dial_3875"}
{"topic_shift": true, "utterance": "I also want to know about going to school in New York and an ID?", "session_id": "doc2dial_3875"}
{"topic_shift": true, "utterance": "Are you studying in New York State?", "session_id": "doc2dial_3875"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_3875"}
{"topic_shift": true, "utterance": "Are you a licensed driver from another country?", "session_id": "doc2dial_3875"}
{"topic_shift": false, "utterance": "no, I'm American but live elsewhere", "session_id": "doc2dial_3875"}
{"topic_shift": true, "utterance": "can I mail in my documents and do it all that way?", "session_id": "doc2dial_3875"}
{"topic_shift": false, "utterance": "The transaction can only be processed in person, at a DMV office.", "session_id": "doc2dial_3875"}
{"topic_shift": false, "utterance": "I would like to know how to get  motorcycle license,please.", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "If you reside in New York, you must have a Class M or Class MJ driver's license or a learner's license to ride a motorcycle.", "session_id": "doc2dial_1904"}
{"topic_shift": true, "utterance": "How can I get a motorcycle license?", "session_id": "doc2dial_1904"}
{"topic_shift": true, "utterance": "Have you applied for a motorcycle permit at a DMV office?", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "I have not done it.", "session_id": "doc2dial_1904"}
{"topic_shift": true, "utterance": "Can you give me some tip that can be useful in my motorcycle road test?", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "Have at least 30 hours of practice before taking your road test.", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "Do you have a Class MJ permit?", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "Yes, my permit is Class MJ.", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "If you are under 18, you must obey the restrictions and requirements for drivers under 18.", "session_id": "doc2dial_1904"}
{"topic_shift": true, "utterance": "I have an out-of-state motorcycle license, Can I drive in New York with it?", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "Is it valid in New York a motorcycle license issued by another state?", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "Yes, you can drive motorcycles in New York State with a valid motorcycle license issued by another state.", "session_id": "doc2dial_1904"}
{"topic_shift": false, "utterance": "hi i need help about Can I get benefits by volunteering for research involving chemical and biological testing?", "session_id": "doc2dial_1737"}
{"topic_shift": true, "utterance": "Are you among the 60,000 veterans who volunteered for medical research for the biological and chemical programs of the United States?", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "We commend him for participating in the Biological and Chemical Programs.", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "Are you a volunteer for research involving chemical and biological tests between 1942 and 1975?", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "and what if I was involved in this research?", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "If you were involved in this investigation, you can obtain medical care through the US Army. USA If you meet the requirements", "session_id": "doc2dial_1737"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have a disability believed to have been caused by contact with mustard or Lewis gas and your military record shows that you had contact with mustard or Lewis gas", "session_id": "doc2dial_1737"}
{"topic_shift": false, "utterance": "Hi there. I was looking information about how to get a temporary relief.", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "Sure, we are here to help you. Sometimes you just need to suspend your student loan payments.", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "This also apply if I am in a financial bind?", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "Yes, you can also try to qualify for a deferment or a forbearance.", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "This also apply for the actual crisis with the covid?", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "Yes, It also apply for it.", "session_id": "doc2dial_3120"}
{"topic_shift": true, "utterance": "And which options do you bring for this case?", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "Have you check the different type of deferment and forbearance there is?", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "I have seen some of them.", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "You can just suspend for a time your payments too.", "session_id": "doc2dial_3120"}
{"topic_shift": true, "utterance": "I can do this even applying to the deferment and the forbearance.", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "Yes, you can, but you need to keep in mind some considerations.", "session_id": "doc2dial_3120"}
{"topic_shift": false, "utterance": "How do I request someone else s military records?", "session_id": "doc2dial_886"}
{"topic_shift": true, "utterance": "Is the veteran deceased?", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "I am so sorry to hear that. If you re a family member planning a burial for a Veteran in a VA national cemeteryr    Call our National Cemetery Scheduling Office at 800 - 535 - 1117", "session_id": "doc2dial_886"}
{"topic_shift": true, "utterance": "what if I am not the next of kin?", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "If the Veteran was discharged less than 62 years ago ,you may be able to request limited information from their Military Personnel File", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "what if I am not the next of kin of the veteran?", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "If the Veteran was discharged more than 62 years ago ,  you can order a copy of their military records", "session_id": "doc2dial_886"}
{"topic_shift": true, "utterance": "How do I request someone else s military records?", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "Mail or fax a Request Pertaining to Military Records Standard Form SF 180 to the National Personnel Records Center NPRC", "session_id": "doc2dial_886"}
{"topic_shift": true, "utterance": "what if I am not next of kin?", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "If the Veteran was discharged more than 62 years ago , you can order a copy of their military records", "session_id": "doc2dial_886"}
{"topic_shift": true, "utterance": "Are there other ways to get my military records?", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_886"}
{"topic_shift": false, "utterance": "What are my rights if a complaint or other DMV charges have been filed against you?", "session_id": "doc2dial_2558"}
{"topic_shift": true, "utterance": "Do you want to protect your installation license, registration or certification?", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2558"}
{"topic_shift": true, "utterance": "want to know what to do if a complaint is filed against you?", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "The New York State Department of Motor Vehicles regulates all Repair Shops , Inspection Stations , Dealers , Vehicle Dismantlers and other related businesses in NYS", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "Do you want to know what to do to legally operate as such a business?", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2558"}
{"topic_shift": true, "utterance": "If the complaint is not resolved with the CSR?", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "the case will be sent to an Automotive Facilities Inspector AFI for a formal investigation", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "How is the AFI complaint process?", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "The AFI will conduct a formal investigation .  The result may be no action , a warning letter Notice of Investigation placed in your file , or a formal administrative hearing before an Administrative Law Judge ALJ", "session_id": "doc2dial_2558"}
{"topic_shift": false, "utterance": "How do I obtain a social security card for a child not born in the U.S.?", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Typically, you can only get a card if you have permission to work from the DHS.", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "What if my child does not have permission to work but would still like to apply for a card?", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Please find the section titled \"If your child doesn't have permission to work\" for more information.", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Is the DHS the department that gives out permission to work?", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Yes, the DHS deems which noncitizens have permission to work.", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Are you needing to claim your child for tax purposes while an adoption is pending?", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "No, that is not the information I am looking for.", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Would you like to learn more information about this topic?", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Yes, where would I go to learn more information?", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "For more information see Social Security Number For Children (Publication No. [20] 05-10023", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Are numbers assigned to children before the adoption is complete?", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Yes, in some cases they can be assigned before the adoption goes through.", "session_id": "doc2dial_138"}
{"topic_shift": true, "utterance": "If I use a document to work, will it be reported?", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Yes, we will inform the DHS about it.", "session_id": "doc2dial_138"}
{"topic_shift": false, "utterance": "Hi, I was wondering if you need to cancel textbooks and other materials if or have you received the help?", "session_id": "doc2dial_4129"}
{"topic_shift": true, "utterance": "It is noteworthy that schools that participate in federal programs must provide all of these elements.", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "What schools are in the program?", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "Of note, you may be eligible for disbursement and other benefits.", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "What does that plan consist of, please?", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "That is, if you have a credit balance, it can be used for other things.", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "What other charges can be implemented?", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "Schools must provide the information respectively.", "session_id": "doc2dial_4129"}
{"topic_shift": true, "utterance": "Can payments be sent directly to your bank account?", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "Sure, this process usually occurs.", "session_id": "doc2dial_4129"}
{"topic_shift": true, "utterance": "En que consiste el desembolsos?", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "It is noteworthy that the school must give you your grant or loan money at least once per semester, quarter.", "session_id": "doc2dial_4129"}
{"topic_shift": false, "utterance": "what can you tell me about Medicare Premiums: Rules For Higher-Income Beneficiaries", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "The law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums", "session_id": "doc2dial_3646"}
{"topic_shift": true, "utterance": "If i have only one Medicare Part B or Medicare prescription drug coverage", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "you ll pay an income - related monthly adjustment amount only on the benefit you have", "session_id": "doc2dial_3646"}
{"topic_shift": true, "utterance": "If i Disagree With Our Decision", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "you disagree with the decision we made about your income - related monthly adjustment amounts", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3646"}
{"topic_shift": true, "utterance": "If I amended your tax return", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "we counts and it changes the income to determine the income - related monthly adjustment amounts your MAGI , let us know .", "session_id": "doc2dial_3646"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "For more information about the income - related monthly adjustment amounts or to apply for Medicare Part A or B", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "how I requested?", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "visit our webpage Medicare Resources .", "session_id": "doc2dial_3646"}
{"topic_shift": false, "utterance": "Hello! I would like to get a welcome kit.", "session_id": "doc2dial_1051"}
{"topic_shift": false, "utterance": "Of course. The welcome kit can help guide you to the benefits and services you have earned.", "session_id": "doc2dial_1051"}
{"topic_shift": true, "utterance": "Can I download the VA benefits and services guides?", "session_id": "doc2dial_1051"}
{"topic_shift": true, "utterance": "I am a veteran, does this apply to me?", "session_id": "doc2dial_1051"}
{"topic_shift": false, "utterance": "Yes absolutely.", "session_id": "doc2dial_1051"}
{"topic_shift": false, "utterance": "You can to request the VA Health Care PDF.", "session_id": "doc2dial_1051"}
{"topic_shift": true, "utterance": "Is it convenient for me to explore VA.gov?", "session_id": "doc2dial_1051"}
{"topic_shift": false, "utterance": "Yes, there you will get information on how to manage your benefits over time.", "session_id": "doc2dial_1051"}
{"topic_shift": true, "utterance": "Can I share the benefits guide with my friends or is it confidential?", "session_id": "doc2dial_1051"}
{"topic_shift": false, "utterance": "You can do it, it is not confidential information.", "session_id": "doc2dial_1051"}
{"topic_shift": true, "utterance": "Will you help me if I have a service related disability?", "session_id": "doc2dial_1051"}
{"topic_shift": false, "utterance": "Yes, sure.", "session_id": "doc2dial_1051"}
{"topic_shift": false, "utterance": "Hi, glad to be talking to you. I'm recently getting into this and wanted to know something about the VA Welcome kit, please.", "session_id": "doc2dial_1045"}
{"topic_shift": false, "utterance": "Sure. VA Welcome kit can help guide you to the benefits and services you've earned.", "session_id": "doc2dial_1045"}
{"topic_shift": true, "utterance": "How can i see if i qualify for that?", "session_id": "doc2dial_1045"}
{"topic_shift": false, "utterance": "Well, you have to pass a certain process for that.", "session_id": "doc2dial_1045"}
{"topic_shift": true, "utterance": "Which guides could i download to those VA benefits and services?", "session_id": "doc2dial_1045"}
{"topic_shift": true, "utterance": "Are you looking guides for veterans?", "session_id": "doc2dial_1045"}
{"topic_shift": false, "utterance": "No, not for those.", "session_id": "doc2dial_1045"}
{"topic_shift": true, "utterance": "Are you looking those guides for family members then?", "session_id": "doc2dial_1045"}
{"topic_shift": false, "utterance": "No, neither that.", "session_id": "doc2dial_1045"}
{"topic_shift": true, "utterance": "Then, do you want me to direct you to somewhere else so you can learn more about your benefits?", "session_id": "doc2dial_1045"}
{"topic_shift": false, "utterance": "No, that's not necessary.", "session_id": "doc2dial_1045"}
{"topic_shift": false, "utterance": "How to apply for retirement benefits with the local office", "session_id": "doc2dial_3652"}
{"topic_shift": true, "utterance": "You can do most of your business with Social Security online", "session_id": "doc2dial_3652"}
{"topic_shift": false, "utterance": "you can not use these online services?", "session_id": "doc2dial_3652"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3652"}
{"topic_shift": false, "utterance": "your local Social Security office can help you apply . Although our offices are closed to the public , employees from those offices are assisting people by telephone .", "session_id": "doc2dial_3652"}
{"topic_shift": true, "utterance": "how to withdraw the application", "session_id": "doc2dial_3652"}
{"topic_shift": false, "utterance": "life changes occur after you submit your application .  You have up to 12 months to withdraw your application , if you change your mind", "session_id": "doc2dial_3652"}
{"topic_shift": true, "utterance": "Help apply online", "session_id": "doc2dial_3652"}
{"topic_shift": false, "utterance": "ou may help someone else fill out their application ,", "session_id": "doc2dial_3652"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_3652"}
{"topic_shift": false, "utterance": "your spouse or family member may be able to receive benefits on your record if they qualify", "session_id": "doc2dial_3652"}
{"topic_shift": true, "utterance": "Get Your Social Security Benefit Verification Letter Online", "session_id": "doc2dial_3652"}
{"topic_shift": false, "utterance": "Your Right To Question The Decision Made On Your Claim", "session_id": "doc2dial_3652"}
{"topic_shift": false, "utterance": "What types of Direct PLUS Loan Application should I complete?", "session_id": "doc2dial_3134"}
{"topic_shift": true, "utterance": "Do you know which type of Direct Plus Loan you are trying for?", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "I am not even sure which one I should chose?", "session_id": "doc2dial_3134"}
{"topic_shift": true, "utterance": "Do you want a Direct PLUS loan application for Parents?", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "Yes, that is the Direct Plus Loan for Parents.", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "Parents must be logged into using their own account.", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "What if I have questions regarding my loan eligibility and about the next steps in the processing of my loan?", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "You should definitely get in contact with your school's financial aid office and they will help you with any questions.", "session_id": "doc2dial_3134"}
{"topic_shift": true, "utterance": "Do I need to complete a Direct PLUS Loan Master Promissory Note?", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "Yes, you must complete a Direct Loan Master Promissory Note before you can receive a Direct PLUS Loan because it explains all the terms and conditions your your loan and is the legal binding agreement to repay the loan.", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "What does the Direct PLUS Loan request allow me to do?", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "It allows you as a parent borrower to designate whether the school pays any credit balance to the student or to you; request a deferment while student is in school.", "session_id": "doc2dial_3134"}
{"topic_shift": false, "utterance": "Am I able to find out what happens after I apply for GI Bill benefits?", "session_id": "doc2dial_892"}
{"topic_shift": true, "utterance": "Yes, you can find out what happens after you apply.", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "Have we asked you for any documents?", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "Yes, you have asked for documents.", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "You will need to upload the documents through the GI Bill website.", "session_id": "doc2dial_892"}
{"topic_shift": true, "utterance": "How do I apply through the mail after I filled the application out?", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "As long as you have filled the application for GI Bill benefits out you can then mail it to the VA regional claims processing office that is in the same location as your school.", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "Is there a list of regional claims processing offices for me to look at?", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "Yes, you can see the list of regional claims processing offices.", "session_id": "doc2dial_892"}
{"topic_shift": true, "utterance": "Can you tell me what happens after I apply?", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "Actually yes, you cannot make changes but if you have questions about VA education benefits, please call 888-GI-Bill or 1-888-442-4551, Monday thru Friday, 8 a.m. to 7 p.m. ET", "session_id": "doc2dial_892"}
{"topic_shift": true, "utterance": "Is there anything I need to prepare before completing my application?", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "First of all, you will need to find out if you are eligible for VA education benefits, gather all your documents and info, and see what benefits you will get at the school you will attend.", "session_id": "doc2dial_892"}
{"topic_shift": false, "utterance": "hi i need help about Eligibility Requirements for VA Home Loan Programs", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "Of course we'd love you to know the VA mortgage loan eligibility requirements for a direct or VA-backed loan.", "session_id": "doc2dial_1723"}
{"topic_shift": true, "utterance": "What should I do if I received a license that is not honorable, misconduct, or dishonorable?", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "If you received a discharge status?", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1723"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "Have you sold the house you bought with the previous loan and have you paid the loan in full?", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "A Qualified Veteran: Does the assignee agree to take on your loan and substitute your claim for the same amount of claim you originally used?", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "Have you paid your previous loan in full?", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "We regret to inform you that you may not be able to obtain the benefit since it does not meet all the requirements", "session_id": "doc2dial_1723"}
{"topic_shift": false, "utterance": "What is the Social Security Credits?", "session_id": "doc2dial_662"}
{"topic_shift": false, "utterance": "To qualify for this benefit, it is important to collect 40 Social Security credits to qualify.", "session_id": "doc2dial_662"}
{"topic_shift": true, "utterance": "What other requirements are needed to be readable for disability benefits?", "session_id": "doc2dial_662"}
{"topic_shift": false, "utterance": "It is important that you meet the main requirements, a recent proof of work and a lasting proof of work.", "session_id": "doc2dial_662"}
{"topic_shift": true, "utterance": "What is the maximum number of credits per year that can be purchased?", "session_id": "doc2dial_662"}
{"topic_shift": false, "utterance": "You can earn a maximum of four credits.", "session_id": "doc2dial_662"}
{"topic_shift": true, "utterance": "What happens if legal blindness occurs?", "session_id": "doc2dial_662"}
{"topic_shift": false, "utterance": "Of note, there is no recent proof of work requirement.", "session_id": "doc2dial_662"}
{"topic_shift": true, "utterance": "Can you tell me what is the procedure to obtain the credits?", "session_id": "doc2dial_662"}
{"topic_shift": false, "utterance": "Primarily when you work and pay taxes.", "session_id": "doc2dial_662"}
{"topic_shift": false, "utterance": "Perfect, and what else can you tell me?", "session_id": "doc2dial_662"}
{"topic_shift": false, "utterance": "It is noteworthy that up to a maximum of four credits per year can be earned.", "session_id": "doc2dial_662"}
{"topic_shift": false, "utterance": "What do I need to do with my plates if I move out of New York?", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "you want to register your vehicle in another state", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "you must surrender your vehicle registration and plates to the New York DMV", "session_id": "doc2dial_2202"}
{"topic_shift": true, "utterance": "Can I obtain out-of-state insurance and keep my vehicle registered in New York?", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "your valid insurance coverage will lapse. We will suspend your registration and may suspend your driver license", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "What other measures will they take?", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "We will take actions against your New York State registration and driver license even if you move out of New York. This can affect your ability to have a driver license in your new state .", "session_id": "doc2dial_2202"}
{"topic_shift": true, "utterance": "Is out-of-state insurance acceptable for a vehicle registered in New York?", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_2202"}
{"topic_shift": false, "utterance": "How do I apply to open a repair shop in New York State?", "session_id": "doc2dial_2564"}
{"topic_shift": true, "utterance": "you must submit Original Facility Application and show proof you have permission to use the property from the owner with a notarized statement.", "session_id": "doc2dial_2564"}
{"topic_shift": true, "utterance": "Do you have proof of zoning?", "session_id": "doc2dial_2564"}
{"topic_shift": false, "utterance": "No, I do not have proof of zoning.", "session_id": "doc2dial_2564"}
{"topic_shift": true, "utterance": "Do you have a Certificate of Authority?", "session_id": "doc2dial_2564"}
{"topic_shift": false, "utterance": "No, at this time I do not have Certificate of Authority.", "session_id": "doc2dial_2564"}
{"topic_shift": true, "utterance": "Do you happen to have the Proof of Business Name?", "session_id": "doc2dial_2564"}
{"topic_shift": false, "utterance": "yes, I have proof of business name.", "session_id": "doc2dial_2564"}
{"topic_shift": false, "utterance": "do you know what to do if you don't have proof of business name yet?", "session_id": "doc2dial_2564"}
{"topic_shift": false, "utterance": "No, I am not sure what to do in that situation.", "session_id": "doc2dial_2564"}
{"topic_shift": false, "utterance": "Would I not submit my application with DMV if I do not have business name?", "session_id": "doc2dial_2564"}
{"topic_shift": false, "utterance": "YEs, do not submit your application with DMV yet.", "session_id": "doc2dial_2564"}
{"topic_shift": false, "utterance": "Hi, good morning. I'm now looking into your financial aid, and wanted to know if this kind of programs  are available to non-citizens?", "session_id": "doc2dial_4115"}
{"topic_shift": true, "utterance": "Yes, they are. Given you have a green card, as such being a permanent resident alien, then you can get access to federal student aid, being an eligible non-citizen. Of course, you'll have to meet the basic criteria.", "session_id": "doc2dial_4115"}
{"topic_shift": false, "utterance": "So, do you have a green card?", "session_id": "doc2dial_4115"}
{"topic_shift": false, "utterance": "Yes, i have a green card.", "session_id": "doc2dial_4115"}
{"topic_shift": false, "utterance": "Excellent. Then you can be eligible for federal aid, as said before.", "session_id": "doc2dial_4115"}
{"topic_shift": true, "utterance": "That's awesome. And once i get that aid, it stays just like that, or i have to do something to keep it?", "session_id": "doc2dial_4115"}
{"topic_shift": false, "utterance": "Well, no. You have to make some procedures, but not for keeping the aid , but instead to stay being eligible.", "session_id": "doc2dial_4115"}
{"topic_shift": true, "utterance": "Oh, o.k. So, what if i'm already been told that i'm not fit to get that aid?", "session_id": "doc2dial_4115"}
{"topic_shift": false, "utterance": "If that so, then you'll have to find out how to regain that eligibility status.", "session_id": "doc2dial_4115"}
{"topic_shift": true, "utterance": "Well, hope to never need to do that. Say, everyone in the country can get this kind of help, aren't they?", "session_id": "doc2dial_4115"}
{"topic_shift": false, "utterance": "Well, not everyone, but the most of the U.S citizens or eligible noncitizens can be eligible to get financial aid, either for college or career school. Of course, you have to totally understand criteria of the programs.", "session_id": "doc2dial_4115"}
{"topic_shift": true, "utterance": "Umm, lets say for example, those with intellectual disabilities?", "session_id": "doc2dial_4115"}
{"topic_shift": false, "utterance": "That kind of students have many programs at hand, such as the Pell Grant, Federal Supplemental Educational Opportunity Grant, and Federal Work-Study programs in certain circumstances.", "session_id": "doc2dial_4115"}
{"topic_shift": false, "utterance": "I am looking for information regarding a replacement Social Security card for a Noncitizen adult, how do I go about this?", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "You can get a replacement card for free if your existing card has been lost or stolen. You may not need a replacement, as it's your Social Security number that is important and if you know this number, you won't need a replacement", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "What do I do in the instance that I do not have permission to work but I need a Social Security number for other purposes?", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "I will refer you to the \"If you do not have permission to work\" section on the website", "session_id": "doc2dial_104"}
{"topic_shift": true, "utterance": "What original documents are required top get a Social Security Card?", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "Firstly, we need to establish your immigration status", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "Are you a US immigrant?", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "Yes I am", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "In this case, you must prove this to us by showing your current US immigration documents", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "How do I get a Social Security card if I am a J-1 student, student intern or an international visitor?", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "For this example, you will be required to provide a letter from your sponsor. This letter will need to be on a letterhead, with the original signature of your sponsor which authorizes your employment", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "Can I use a Social Security number that has been assigned to me for non-work purposes to work?", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "No, you can not use this number to work", "session_id": "doc2dial_104"}
{"topic_shift": false, "utterance": "can you give me an idea of the things I need to apply to open a body shop?", "session_id": "doc2dial_2570"}
{"topic_shift": true, "utterance": "You will have to submit the Original Facility Application, and you need proof that you have permission to use the property at the business location and I can give you the rest of what will be needed if you want", "session_id": "doc2dial_2570"}
{"topic_shift": true, "utterance": "proof of zoning is needed? or do you know that info already", "session_id": "doc2dial_2570"}
{"topic_shift": false, "utterance": "You don't have proof of zoning?", "session_id": "doc2dial_2570"}
{"topic_shift": false, "utterance": "yeah, not yet but looking into it", "session_id": "doc2dial_2570"}
{"topic_shift": false, "utterance": "Okay, don't submit an application with DMV yet until you get proof of zoning", "session_id": "doc2dial_2570"}
{"topic_shift": true, "utterance": "what about certificate of authority, I don't have that either?", "session_id": "doc2dial_2570"}
{"topic_shift": false, "utterance": "If you don't have it do not submit an application with DMV yet", "session_id": "doc2dial_2570"}
{"topic_shift": true, "utterance": "when I get it all together where do I send it?", "session_id": "doc2dial_2570"}
{"topic_shift": false, "utterance": "NYS DMVBureau of Consumer & Facility ServicesApplication UnitP.O. Box 2700Albany, NY  12220-0700", "session_id": "doc2dial_2570"}
{"topic_shift": true, "utterance": "where should I start if I want to register my body shop?", "session_id": "doc2dial_2570"}
{"topic_shift": false, "utterance": "You can start by consulting the DMV Commissioner's Motor Vehicle Repair & Body Shop Regulations, and you can download and read the Repair & Body Shop business requirements", "session_id": "doc2dial_2570"}
{"topic_shift": false, "utterance": "What is the name of the forgiveness if I was misled by a school?", "session_id": "doc2dial_4101"}
{"topic_shift": false, "utterance": "That type of loan forgiveness is called borrower defense to repayment.", "session_id": "doc2dial_4101"}
{"topic_shift": true, "utterance": "Are there resources for help about borrower defense?", "session_id": "doc2dial_4101"}
{"topic_shift": false, "utterance": "Do you have questions you need answered about borrower defense?", "session_id": "doc2dial_4101"}
{"topic_shift": false, "utterance": "Not at this time.", "session_id": "doc2dial_4101"}
{"topic_shift": true, "utterance": "What if I have comments or disagree with a proposed settlement?", "session_id": "doc2dial_4101"}
{"topic_shift": false, "utterance": "You would have to mail it the Clerk of the Court of the United States District Court Northern District of California, 450 Golden Gate Avenue, San Francisco, CA 94102.", "session_id": "doc2dial_4101"}
{"topic_shift": true, "utterance": "Where would I look for more info about forgiveness of federal student loan used to attend Corinthian Colleges?", "session_id": "doc2dial_4101"}
{"topic_shift": false, "utterance": "Just go to the section that states \"Information about Debt Relief for Corinthian Colleges Students\" page.", "session_id": "doc2dial_4101"}
{"topic_shift": true, "utterance": "What should I do if I have defaulted on my federal student loan and have entered a rehabilitation plan?", "session_id": "doc2dial_4101"}
{"topic_shift": false, "utterance": "Go ahead and contact the collection agency that you have been working with to set up that plan in order to determine whether there may be any negative consequences if you choose to enter stopped collections status.", "session_id": "doc2dial_4101"}
{"topic_shift": false, "utterance": "I need a replacement social security card for a noncitizen adult", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "You can rplace your card for free if it is lost or stolen however you many not need to get a replacement card if you know your social security number.", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "I need a social security number for other purposes than work", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "only noncitizens who have permission to work can apply for a social security number. if you do not have premission to work but need a social security number for other purposes there are exceptions", "session_id": "doc2dial_110"}
{"topic_shift": true, "utterance": "Will I be asked to see current DHS documents?", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "Acceptable documents include a permanent resident card", "session_id": "doc2dial_110"}
{"topic_shift": true, "utterance": "What are other acceptable documents", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "you many not need a replacemtn card, knowing your social security number is what important", "session_id": "doc2dial_110"}
{"topic_shift": true, "utterance": "I don't remember my social security number", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "Federal law required you to provie your social security number to get benefits or services . you must apply as an applicant", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "Is it a state law ro provide a social security number to get general assistance benefits?", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "What if I don't have permission to work?", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "lawfully admitted noncitizens can get many benefits and services without a social security number", "session_id": "doc2dial_110"}
{"topic_shift": false, "utterance": "Hello. I want to get some information on life insurance for vets.", "session_id": "doc2dial_1079"}
{"topic_shift": false, "utterance": "VA life insurance offer financial security for veterans and service members and closest family members.", "session_id": "doc2dial_1079"}
{"topic_shift": true, "utterance": "On this site you can find information for what you need.", "session_id": "doc2dial_1079"}
{"topic_shift": false, "utterance": "What kind of information I can found here?", "session_id": "doc2dial_1079"}
{"topic_shift": false, "utterance": "there is especific information?", "session_id": "doc2dial_1079"}
{"topic_shift": false, "utterance": "Yes, you can information of how to get VA life insurance, manage your policy and benefits and more information.", "session_id": "doc2dial_1079"}
{"topic_shift": true, "utterance": "What can you tell me of how do I get an insurance?", "session_id": "doc2dial_1079"}
{"topic_shift": false, "utterance": "The insurance you'll receive or you can apply depends on which do you qualify.", "session_id": "doc2dial_1079"}
{"topic_shift": true, "utterance": "And there are more benefits?", "session_id": "doc2dial_1079"}
{"topic_shift": false, "utterance": "Yes, there are benefits such as burial and memorial items, as the planning of a burial, order a headstone and any other memorial item you may need.", "session_id": "doc2dial_1079"}
{"topic_shift": true, "utterance": "and how do I get this information?", "session_id": "doc2dial_1079"}
{"topic_shift": false, "utterance": "You can get financial counseling and online preparation if you are enrolled in a VA life insurance plan.", "session_id": "doc2dial_1079"}
{"topic_shift": false, "utterance": "Is the Income-Sensitive Repayment Plan help lower payments?", "session_id": "doc2dial_3108"}
{"topic_shift": false, "utterance": "Yes, the income-sensitive repayment plan can decrease or increase based on your income.", "session_id": "doc2dial_3108"}
{"topic_shift": false, "utterance": "Do you need to make lower payments on your FFEL Program loans?", "session_id": "doc2dial_3108"}
{"topic_shift": false, "utterance": "No not at this time but looks like I could in the future.", "session_id": "doc2dial_3108"}
{"topic_shift": true, "utterance": "What will happen with my monthly payments on Income-Sensitive Repayment Plan?", "session_id": "doc2dial_3108"}
{"topic_shift": false, "utterance": "Your monthly payments could increase or decrease.", "session_id": "doc2dial_3108"}
{"topic_shift": true, "utterance": "How can I get more information if I have FFEL Program loans owned by the US Department of Education?", "session_id": "doc2dial_3108"}
{"topic_shift": false, "utterance": "You would have to contact your loan servicer.", "session_id": "doc2dial_3108"}
{"topic_shift": true, "utterance": "What loans are not eligible?", "session_id": "doc2dial_3108"}
{"topic_shift": false, "utterance": "William D. Ford Federal Direct Loans are not eligible.", "session_id": "doc2dial_3108"}
{"topic_shift": true, "utterance": "What FFEL Program Loans are eligible for Income Sensitive Repayment?", "session_id": "doc2dial_3108"}
{"topic_shift": false, "utterance": "There are certain loans like Subsidized Federal Stafford Loans that are eligible.", "session_id": "doc2dial_3108"}
{"topic_shift": false, "utterance": "Good day. Please tell me, what kind of services does your website offer?", "session_id": "doc2dial_676"}
{"topic_shift": true, "utterance": "There are many time-saving options available to you, in shape of many popular online services.", "session_id": "doc2dial_676"}
{"topic_shift": false, "utterance": "Do you need help with managing your benefits but you can't find the answer or service?", "session_id": "doc2dial_676"}
{"topic_shift": false, "utterance": "Yes, I can't find the right service.", "session_id": "doc2dial_676"}
{"topic_shift": false, "utterance": "Then you should visit our contact us page for other ways to get support.", "session_id": "doc2dial_676"}
{"topic_shift": true, "utterance": "I'll do that, thank you. Well, there have been some changes in my life, do I need to report them to you?", "session_id": "doc2dial_676"}
{"topic_shift": false, "utterance": "Yes, you should. Letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.", "session_id": "doc2dial_676"}
{"topic_shift": true, "utterance": "What topics does your website cover?", "session_id": "doc2dial_676"}
{"topic_shift": false, "utterance": "Understand Your Benefits / Inform Us Of Changes / Use Our Resources And Services To Stay In Control / Keep Your Information Secure, to name a few.", "session_id": "doc2dial_676"}
{"topic_shift": true, "utterance": "Alright. And should I report suspicious activity to you or just ignore it?", "session_id": "doc2dial_676"}
{"topic_shift": false, "utterance": "Did you receive a suspicious call from someone claiming to be from Social Security?", "session_id": "doc2dial_676"}
{"topic_shift": false, "utterance": "No, but I heard about calls like that before.", "session_id": "doc2dial_676"}
{"topic_shift": false, "utterance": "Hello I need information about What is the procedure for cancellation and / or refund of courses?", "session_id": "doc2dial_2216"}
{"topic_shift": true, "utterance": "can't take the course or any part of the course?", "session_id": "doc2dial_2216"}
{"topic_shift": false, "utterance": "yes, it is very difficult for me to finish it", "session_id": "doc2dial_2216"}
{"topic_shift": false, "utterance": "In that case it should give you the option to receive a full refund of all course fees. The sponsor may also offer you the option to reschedule the course, where available", "session_id": "doc2dial_2216"}
{"topic_shift": true, "utterance": "And another question, will my personal information be saved after finishing the course?", "session_id": "doc2dial_2216"}
{"topic_shift": false, "utterance": "for more details on service policies Read the privacy and security information on the I - PIRP sponsors website. But I can go. Sponsors must store their personal information on a secure server for a period of time specified by the DMV....", "session_id": "doc2dial_2216"}
{"topic_shift": true, "utterance": "And what is the cost of an I-PIRP course?", "session_id": "doc2dial_2216"}
{"topic_shift": false, "utterance": "The cost is established by the course sponsor and the fee varies from one course to another. Its cost is clearly indicated before registering for the course. It is an advantage for you to compare the courses and their fees.", "session_id": "doc2dial_2216"}
{"topic_shift": true, "utterance": "What happens if the person who enrolls in the course is not the same person who takes it?", "session_id": "doc2dial_2216"}
{"topic_shift": false, "utterance": "It is important to know that anyone who attempts to defraud the system or who accepts a certificate of completion of the course and its associated benefits without having personally completed the entire course has committed a crime and may be subject to prosecution, fines and imprisonment.", "session_id": "doc2dial_2216"}
{"topic_shift": false, "utterance": "And is there any problem if I don't have a DMV identification number?", "session_id": "doc2dial_2216"}
{"topic_shift": false, "utterance": "If you do not have a New York State DMV identification number Your New York State Driver's License Client Identification Number, completion of the ADM course may not apply to your license record. You may need to submit the PDF Driver and / or Vehicle Registration Information Request Form [2] MV-15 before attempting to take an ADM course.", "session_id": "doc2dial_2216"}
{"topic_shift": false, "utterance": "I came here because I have some questions about the FAFSA process.", "session_id": "doc2dial_2799"}
{"topic_shift": false, "utterance": "Then you're in the right place. Here you can get in-depth information about the FAFSA form and what to expect after you submit your application.", "session_id": "doc2dial_2799"}
{"topic_shift": true, "utterance": "Do you want to know more about the trending topics?", "session_id": "doc2dial_2799"}
{"topic_shift": false, "utterance": "No, thank you.", "session_id": "doc2dial_2799"}
{"topic_shift": true, "utterance": "Haven't you found what you were looking for on our website?", "session_id": "doc2dial_2799"}
{"topic_shift": false, "utterance": "Yes, I couldn't find what I was looking for. That's why I'm here.", "session_id": "doc2dial_2799"}
{"topic_shift": true, "utterance": "When can I expect to hear from my colleges about my financial aid package?", "session_id": "doc2dial_2799"}
{"topic_shift": false, "utterance": "When can I expect to hear from my colleges about my financial aid package?", "session_id": "doc2dial_2799"}
{"topic_shift": true, "utterance": "What is a common issue with the FSA ID?", "session_id": "doc2dial_2799"}
{"topic_shift": false, "utterance": "For example if you have received an error that your name, date of birth, and Social Security number listed on my FAFSA form do not match my FSA ID.", "session_id": "doc2dial_2799"}
{"topic_shift": true, "utterance": "Do you have a section for parents on your website?", "session_id": "doc2dial_2799"}
{"topic_shift": false, "utterance": "Yes, we have a section for parents.", "session_id": "doc2dial_2799"}
{"topic_shift": false, "utterance": "Good morning. I'm parent of a foreign born U.S citizen child and need to get her a SSN card, could you tell me about it?", "session_id": "doc2dial_3487"}
{"topic_shift": true, "utterance": "No problem. To do that, you'll need to prove first the child's citizenship, so you'll have to present some documents, such as certification of report of birth, consular report of birth abroad or U.S passport.", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "I assume you don't have any of these documents?", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "No, i don't, no.", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "Oh, hey, i was wondering if it is possible to present other documents as proof?", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "Sure. In that case, just certain documents are accepted, and these should have child's name, date of birth or age, and a recent photograph, to be acceptable.", "session_id": "doc2dial_3487"}
{"topic_shift": true, "utterance": "So, those would be helpful to get that SSN card, isn't?", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "That's correct. Be aware though that any document you present must be originals or copies certified by the agency that issued them. Of course, must be unexpired too.", "session_id": "doc2dial_3487"}
{"topic_shift": true, "utterance": "Ok, ok, i get it. But, just to be sure, what about if  i don't have any of these document at hand?", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "You have an option, too. We'll ask you other documents, and as said before, these documents must be unexpired and include key information about you, plus a recent photograph.", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "I don't want to be pesky about this, but, what if i really don't have a document like that at hand?", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "Well, that would be a real extraordinary scenario. Still, we can accept in any case a state issued non driver identification card or even, if that's the case, an adoption decree.", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "But, if i only had the child's certification of report of birth, that could work, right?", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "That's right. A certification of report of birth, aka form DS-1350, should prove to be enough.", "session_id": "doc2dial_3487"}
{"topic_shift": false, "utterance": "Hello, I would like to know who can receive financial aid", "session_id": "doc2dial_2941"}
{"topic_shift": true, "utterance": "of course we are here to give you More information", "session_id": "doc2dial_2941"}
{"topic_shift": true, "utterance": "Do you want to know what situations could affect your eligibility for help?", "session_id": "doc2dial_2941"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2941"}
{"topic_shift": true, "utterance": "How can I estimate the aid I can access?", "session_id": "doc2dial_2941"}
{"topic_shift": false, "utterance": "Use FAFSA4caster to get an early estimate of your eligibility for federal student aid.", "session_id": "doc2dial_2941"}
{"topic_shift": true, "utterance": "and what do I do while preparing for college?", "session_id": "doc2dial_2941"}
{"topic_shift": false, "utterance": "Explore how financial aid works, learn about types of aid, and find out if you are eligible. You can also estimate what aid you may be eligible for when you review FAFSA4caster.", "session_id": "doc2dial_2941"}
{"topic_shift": true, "utterance": "and what is the scholarship based on?", "session_id": "doc2dial_2941"}
{"topic_shift": false, "utterance": "that is based on academic or other achievement, or financial need, to help pay for school", "session_id": "doc2dial_2941"}
{"topic_shift": true, "utterance": "What things can affect my eligibility?", "session_id": "doc2dial_2941"}
{"topic_shift": false, "utterance": "among the things is not being a US Citizen", "session_id": "doc2dial_2941"}
{"topic_shift": false, "utterance": "Hello, I have some questions regarding women's health services for veterans.", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "Are you a female Veteran then?", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "No, I am male. Just asking for my wife, who also served in the army.", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "Do you qualify for VA health care?", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "Yes, I do.", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "In that case you can get access to high-quality women's health services as part of your benefits.", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "Do you have a lot of female veterans then?", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "Yes, female Veterans are the fastest-growing group within our Veteran population. And we're dedicated to meeting their health care needs.", "session_id": "doc2dial_1290"}
{"topic_shift": true, "utterance": "How do I access women's health care services?", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "In order to use them you have to apply for VA health care.", "session_id": "doc2dial_1290"}
{"topic_shift": true, "utterance": "Do you also provide specialty services?", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "Yes, we provide several specialty services. For example, screening and management of chronic long-lasting conditions, like heart disease and diabetes or screening and management of sexually transmitted diseases STDs like HIV/AIDS and hepatitis or maternity care and other reproductive health services.", "session_id": "doc2dial_1290"}
{"topic_shift": false, "utterance": "How can I get help related to sexual trauma?", "session_id": "doc2dial_1284"}
{"topic_shift": true, "utterance": "you re a Veteran who has experienced MST?", "session_id": "doc2dial_1284"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1284"}
{"topic_shift": false, "utterance": "you can get help through VA . You don t need to have a service - connected disability rating , and you may be able to get MST - related care even if you don t qualify for other VA services . You also don t need to have reported the MST or have other proof that it happened . Learn more about support for MST", "session_id": "doc2dial_1284"}
{"topic_shift": true, "utterance": "Where can I find more information and support?", "session_id": "doc2dial_1284"}
{"topic_shift": false, "utterance": "Our women s health website gives you the latest information about how we help women Veterans stay well . Visit the women s health websitesOur Center for Women Veterans website tells you about health care and other benefits and programs for women Veterans", "session_id": "doc2dial_1284"}
{"topic_shift": true, "utterance": "How do I access women's health care services through VA?", "session_id": "doc2dial_1284"}
{"topic_shift": false, "utterance": "You can also look for women s health services specific to your nearest VA medical center .", "session_id": "doc2dial_1284"}
{"topic_shift": false, "utterance": "after i register i can", "session_id": "doc2dial_1284"}
{"topic_shift": false, "utterance": "Talk to your primary care provider , who will connect you with any services you may need", "session_id": "doc2dial_1284"}
{"topic_shift": true, "utterance": "Do you need evidence of abuse?", "session_id": "doc2dial_1284"}
{"topic_shift": false, "utterance": "You also don t need to have reported the MST or have other proof that it happened. Learn more about support for MST", "session_id": "doc2dial_1284"}
{"topic_shift": false, "utterance": "Could you please help me? I need to find out how to get an replacement card for a non citizen child that I have in my care.", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "You can replace your child's Social Security card free if it is lost or stolen. You are limited to three replacement cards in a year and 10 in a lifetime. Legal name changes and other exception do not count toward these limits.", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "For what purpose does your child need a Social Security number, is he/she permitted to work?", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "My child does not have permission to work.", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "What other exceptions don't count towards the limit to the number of replacement cards that can be issued?", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "Changes such as immigration status that require card updates may not count toward the limit.", "session_id": "doc2dial_3493"}
{"topic_shift": true, "utterance": "When I apply for the replacement card what documents do I need and do they have to be original documents?", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "You will have to provide us your Form I-20 with the employment page completed and signed by your designated school official.", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "What is my child is a J-1 or J-2 exchange visitor?", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "This you can see on your child's DS-2019 Certificate of Eligibility for Exchange Visitor Status.", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "What other document can be submitted to obtain a replacement card?", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "If other documents are not available we may accept the child's State issued non-driver's identification card or an adoption decree.", "session_id": "doc2dial_3493"}
{"topic_shift": false, "utterance": "Hi, thanks for helping me out. You know, I've been having some doubts about aid, Do you happen to know my student aid is calculated?", "session_id": "doc2dial_2955"}
{"topic_shift": false, "utterance": "Well, that is something that depends on several factors and pieces of information, that will be used for that purpose.", "session_id": "doc2dial_2955"}
{"topic_shift": true, "utterance": "Well, o.k, i guess. Not saying too much, really. Anyway, I heard about some non-need aid, can you talk me about it?", "session_id": "doc2dial_2955"}
{"topic_shift": false, "utterance": "Sure, It's a kind of aid that doesn't go over your overall needs, so the amount can be calculated based on your school instead.", "session_id": "doc2dial_2955"}
{"topic_shift": false, "utterance": "Do you know if your Cost of Attendance is near $16,000, plus $4,000 of need-based aid and private scholarship?", "session_id": "doc2dial_2955"}
{"topic_shift": false, "utterance": "I wish, but no, nothing like that.", "session_id": "doc2dial_2955"}
{"topic_shift": true, "utterance": "So, you can't tell me nothing about that calculation formula for my need -based aid?", "session_id": "doc2dial_2955"}
{"topic_shift": false, "utterance": "As for non-need based aid, they use various factors to calculate that.", "session_id": "doc2dial_2955"}
{"topic_shift": false, "utterance": "Your Coa is $16,000?", "session_id": "doc2dial_2955"}
{"topic_shift": false, "utterance": "No, not at all.", "session_id": "doc2dial_2955"}
{"topic_shift": false, "utterance": "Can I get a discharge of my student loan?", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "You could if you are eligible due to an unpaid refund by your school after you withdraw from school.", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "Did you withdraw from school after receiving a direct federal loan or an FFEL Program loan?", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "I did, yes.", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "Then your school may have been required under federal regulations to return some or all of the loan money to your servicer, if they didn't then you may be eligible for a discharge of your loan.", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "How much of mu loan could be discharged?", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "Just the portion that your school failed to return.", "session_id": "doc2dial_2969"}
{"topic_shift": true, "utterance": "Just that?", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "Yes, as I said, only the portion of the loan that the school failed to return is eligible for a discharge. You can contact your loan servicer for more information.", "session_id": "doc2dial_2969"}
{"topic_shift": true, "utterance": "So, how can I apply for an unpaid refund discharge? My school it' still operating.", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "First, you should contact your school to try and resolve the issue with them before applying for an unpaid refund discharge.", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "And what could I do in case the school is suddenly closed down?", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "Then you should determine if you are eligible for a closed school discharge instead.", "session_id": "doc2dial_2969"}
{"topic_shift": false, "utterance": "Hi, I would like to know how to apply for Pre-Need Eligibility for Burial in a VA Cemetery?", "session_id": "doc2dial_1253"}
{"topic_shift": true, "utterance": "You can apply right now online or you can also apply by filling out an application and mailing it.", "session_id": "doc2dial_1253"}
{"topic_shift": true, "utterance": "I don't like applying online but am willing to apply by mail. What forms do I have to completed to apply by mail?", "session_id": "doc2dial_1253"}
{"topic_shift": true, "utterance": "If you want to apply by mail you will have to download the necessary forms, are you able to download forms?", "session_id": "doc2dial_1253"}
{"topic_shift": false, "utterance": "Yes I am able to download forms on my computer.", "session_id": "doc2dial_1253"}
{"topic_shift": false, "utterance": "You will have to download VA Form 40-10007 in PDF format. Once you have downloaded the form you can complete it, print it and mail it.", "session_id": "doc2dial_1253"}
{"topic_shift": false, "utterance": "Is the person you are applying for able to sign the necessary form?", "session_id": "doc2dial_1253"}
{"topic_shift": false, "utterance": "Yes he is able to sign the form.", "session_id": "doc2dial_1253"}
{"topic_shift": false, "utterance": "If he is unable to sign the form for if the person is under 18 years old, or mentally unable to make decisions for himself or physically unable to sign the form a spouse, parent, or court-appointed representative may sign the form.", "session_id": "doc2dial_1253"}
{"topic_shift": true, "utterance": "What if I have a question or need help while filling out the form?", "session_id": "doc2dial_1253"}
{"topic_shift": false, "utterance": "If you need help or have a question you can call our toll-free number at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m ET.", "session_id": "doc2dial_1253"}
{"topic_shift": true, "utterance": "What happens after I have applied?", "session_id": "doc2dial_1253"}
{"topic_shift": false, "utterance": "After you have applied we will let you know that we have received your application and how long it will take to process it.", "session_id": "doc2dial_1253"}
{"topic_shift": false, "utterance": "Hello, I need to know if I can somehow lower my student loan payments. Times are tough.", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "Of course. We'll help you stay on the path to successful repayment of your federal student loan.", "session_id": "doc2dial_3444"}
{"topic_shift": true, "utterance": "That's reassuring. But what if I don't recertify on time?", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "In that case you'll be removed from the income-driven repayment plan and your monthly amount due will very likely increase.", "session_id": "doc2dial_3444"}
{"topic_shift": true, "utterance": "Well, I don't want that. What can you tell me about the process of recertification?", "session_id": "doc2dial_3444"}
{"topic_shift": true, "utterance": "Do you want to recertify your income-driven repayment plan?", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "Yes, please tell me more about that.", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "Enrollment in an income-driven repayment plan is good for one year. Before the year is over, you need to recertify your income and family size to stay on the plan.", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "Can you NOT afford your current income-driven payments because you've had a drop in income?", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "Yes, unfortunately.", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "Then you can recertify early to have your new income taken into account right away.", "session_id": "doc2dial_3444"}
{"topic_shift": true, "utterance": "I see. How do I provide relief to student loan borrowers during the COVID-19 national emergency?", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "Federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020, but you can still make payments if you choose.", "session_id": "doc2dial_3444"}
{"topic_shift": false, "utterance": "Hello i would like to get information about What types of federal student loans can I repay under an income-based repayment plan?", "session_id": "doc2dial_2982"}
{"topic_shift": true, "utterance": "The table below shows the types of federal student loans you can pay under each of the income-based payment plans.", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "What happens if I consolidate a FFEL Program Loan?", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "You can repay the Direct Consolidation Loan under the REPAYE, PAYE and ICR Plan depending on The type of loan you consolidate.", "session_id": "doc2dial_2982"}
{"topic_shift": true, "utterance": "How do I see the plans?", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "Try This Resource Federal Student Loans: Paying Off Your Loans Provides information on federal student loan repayment plan options, finds loan history and loan managers, and makes payments.", "session_id": "doc2dial_2982"}
{"topic_shift": true, "utterance": "and how will my AGI be used?", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "Your AGI will be used if you filed a federal tax return in the past two years", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "Is your current income not significantly different from the income reported on your most recent federal tax return?", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "In that case This may be your adjusted adjusted gross income or alternative income documentation.", "session_id": "doc2dial_2982"}
{"topic_shift": true, "utterance": "and where do I get more information?", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "Paying off your loans Provides information on federal student loan repayment plan options, finds loan history and loan managers, and makes payments", "session_id": "doc2dial_2982"}
{"topic_shift": false, "utterance": "Does my stepparent count as my parent in relation to my FAFSA form?", "session_id": "doc2dial_3322"}
{"topic_shift": true, "utterance": "Was your stepparent married to your parent but now widowed?", "session_id": "doc2dial_3322"}
{"topic_shift": false, "utterance": "No, this is not pertinent in my case", "session_id": "doc2dial_3322"}
{"topic_shift": true, "utterance": "What can I do if my parents will not supply their information on my FAFSA form?", "session_id": "doc2dial_3322"}
{"topic_shift": false, "utterance": "I will give you the process for filling out the FAFSA form online or on myStudentAid app", "session_id": "doc2dial_3322"}
{"topic_shift": true, "utterance": "What if I don't have parental information on my FAFSA form?", "session_id": "doc2dial_3322"}
{"topic_shift": false, "utterance": "Your form will be submitted but will not be fully processed. You will not receive an EFC and you must contact the financial aid office immediately upon starting at the school or college that you plan to attend", "session_id": "doc2dial_3322"}
{"topic_shift": true, "utterance": "Can I submit my FAFSA form without parental information if I agree to the conditions that are attached to non-disclosure of this information?", "session_id": "doc2dial_3322"}
{"topic_shift": false, "utterance": "Yes, you can submit your FAFSA form", "session_id": "doc2dial_3322"}
{"topic_shift": false, "utterance": "What do I do on the myStudentAid app when it looks for parental information?", "session_id": "doc2dial_3322"}
{"topic_shift": false, "utterance": "This will be described as a special circumstance and given an explanation about it", "session_id": "doc2dial_3322"}
{"topic_shift": false, "utterance": "How can I get my VA medical records online?", "session_id": "doc2dial_1535"}
{"topic_shift": false, "utterance": "Our online tools can help you view , organize , and share your VA medical records and personal health information .s   [3] Find out if you re eligible and how to sign in to start using these tools", "session_id": "doc2dial_1535"}
{"topic_shift": true, "utterance": "do you know about VA Blue Button?", "session_id": "doc2dial_1535"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1535"}
{"topic_shift": true, "utterance": "Am I eligible to use all the features of VA Blue Button?", "session_id": "doc2dial_1535"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1535"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1535"}
{"topic_shift": false, "utterance": "You are not eligible to use VA Blue Button", "session_id": "doc2dial_1535"}
{"topic_shift": true, "utterance": "What is VA Blue Button, and how can it help me manage my health care?", "session_id": "doc2dial_1535"}
{"topic_shift": false, "utterance": "VA Blue Button is a feature of the health management portal within My HealtheVet .s   [8] It lets you view , print , save , download , and share information from your VA medical record and personal health record", "session_id": "doc2dial_1535"}
{"topic_shift": true, "utterance": "what if I print or download anything from the website?", "session_id": "doc2dial_1535"}
{"topic_shift": false, "utterance": "you ll need to take responsibility for protecting that information .s   [48] Get tips for protecting your personal health information", "session_id": "doc2dial_1535"}
{"topic_shift": false, "utterance": "hi i need help about Is there anything that makes me more likely to get these benefits?", "session_id": "doc2dial_1521"}
{"topic_shift": true, "utterance": "Yes. You may qualify for enhanced eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "Do you receive VA financial compensation payments for a service - disability related?", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "Yes You may qualify as you meet the requirements", "session_id": "doc2dial_1521"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "Priority Groups Find out what VA priority groups are, how they work, and how they can affect you.", "session_id": "doc2dial_1521"}
{"topic_shift": true, "utterance": "and what happens if i retire?", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "If you retire, you are eligible for TRICARE. You may also qualify for certain VA health care benefits.", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "What happens if I am separating from the service due to a service related illness or injury?", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "You may be eligible for VA health care benefits and certain TRICARE benefits.", "session_id": "doc2dial_1521"}
{"topic_shift": false, "utterance": "What is a mandated ignition interlock device?", "session_id": "doc2dial_2028"}
{"topic_shift": true, "utterance": "Have you had alcohol related violations?", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "You may be required to install one on your vehicle.", "session_id": "doc2dial_2028"}
{"topic_shift": true, "utterance": "What if I have a problem while on driver restriction?", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "You license will be revoked for at least 30 days.", "session_id": "doc2dial_2028"}
{"topic_shift": true, "utterance": "Is there an installation fee?", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "You can visit the Ignition Interlock page.", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "Can I be convicted?", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "If you are your driver license will be revoked.", "session_id": "doc2dial_2028"}
{"topic_shift": true, "utterance": "Can I drive thru New York with an out of state license while on driver restriction?", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "Yes but you must carry attachment and abide by the rules.", "session_id": "doc2dial_2028"}
{"topic_shift": true, "utterance": "What are the restrictions?", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "They will be outlined on an attachment issued to you by the DMV.", "session_id": "doc2dial_2028"}
{"topic_shift": false, "utterance": "Can a person file an appeal if it was denied?", "session_id": "doc2dial_448"}
{"topic_shift": true, "utterance": "Yes", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "You can file an SSI appeal online .", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "Mine was denied what do I do?", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "you can file an SSI appeal online .", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "ok great", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "can I file an appeal?", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_448"}
{"topic_shift": true, "utterance": "can an adult with a disability apply online", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "You can also schedule an appointment with a local Social Security office to file an application", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "can I call?", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "yes  Call 1 - 800 - 772 - 1213", "session_id": "doc2dial_448"}
{"topic_shift": false, "utterance": "I'm getting ready to fill out my FAFSA form and I have some questions about parent information.", "session_id": "doc2dial_3336"}
{"topic_shift": true, "utterance": "I can assist you with that. Are your parents married to each other, or living together?", "session_id": "doc2dial_3336"}
{"topic_shift": false, "utterance": "No. They are divorced.", "session_id": "doc2dial_3336"}
{"topic_shift": true, "utterance": "What if I don't provide information about my parents in my FAFSA form?", "session_id": "doc2dial_3336"}
{"topic_shift": false, "utterance": "In that case, your application will be rejected and you might not be eligible to receive any financial aid.", "session_id": "doc2dial_3336"}
{"topic_shift": true, "utterance": "Do I need to fill out this information, even though I no longer live with my parents?", "session_id": "doc2dial_3336"}
{"topic_shift": false, "utterance": "If you are considered a dependent student, then yes, you still need to provide the information.", "session_id": "doc2dial_3336"}
{"topic_shift": true, "utterance": "II am currently serving in the U.S. army and will be until June 30th, 2021. Do I mark yes or no, for veteran status?", "session_id": "doc2dial_3336"}
{"topic_shift": false, "utterance": "In your case, you should mark no.", "session_id": "doc2dial_3336"}
{"topic_shift": false, "utterance": "I'm not considered homeless, but I am self-supporting. Do I mark the homeless question as yes or no?", "session_id": "doc2dial_3336"}
{"topic_shift": false, "utterance": "Since you are not technically homeless, you should mark no.", "session_id": "doc2dial_3336"}
{"topic_shift": false, "utterance": "Hello, can you advise me on the mechanisms to pay your federal student loan without falling into default?", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "There are several mechanisms, such as extending your loan contract. In addition to contacting your administrator.", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "What if you don't make a payment on time?", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "Primarily, you may be charged late fees.", "session_id": "doc2dial_3450"}
{"topic_shift": true, "utterance": "Is it worth highlighting the importance of avoiding payment default?", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "It is important to note that it is important that you do not borrow more than you need or more than you expect to be able to pay.", "session_id": "doc2dial_3450"}
{"topic_shift": true, "utterance": "You can give me more information on the subject.", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "I recommend you contact your loan servicer for information on the subject.", "session_id": "doc2dial_3450"}
{"topic_shift": true, "utterance": "It is vitally important to avoid defaulting on payments to invite additional payments.", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "Perfect, and what else can you tell me?", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "You can also read carefully to fully understand their loan agreement.", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "What does it mean that the federal loan is delinquent?", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "I recommend that you consult the Student Loan Debt Collection Assistant.", "session_id": "doc2dial_3450"}
{"topic_shift": false, "utterance": "Hello, I want to know if my federal student loans can be forgiven if I have worked as a teacher.", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "Of course. Learn about the forgiveness program to see whether you qualify.", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "Did you teach full-time for five complete and consecutive academic years in a low-income school or educational service agency, and do you meet the other listed qualifications?", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "Yes, I do !", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "Then you may be eligible for forgiveness of up to $ 17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans.", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "I see. What if I have a federal consolidation loan?", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "In that case you may be eligible for forgiveness of the outstanding portion of the consolidation loan that repaid an eligible Direct Subsidized Loan, Direct Unsubsidized Loan, Subsidized Federal Stafford Loan, or Unsubsidized Federal Stafford Loan.", "session_id": "doc2dial_2996"}
{"topic_shift": true, "utterance": "What are the eligibility requirements then?", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "Well, you must not have had an outstanding balance on Direct Loans or Federal Family Education Loan FFEL Program loans as of Oct. 1, 1998, or on the date that you obtained a Direct Loan or FFEL Program loan after Oct. 1, 1998.", "session_id": "doc2dial_2996"}
{"topic_shift": true, "utterance": "Now that's interesting, thank you. What do I need to do to receive the maximum $ 17,500 in loan forgiveness?", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "Are you a highly qualified full-time mathematics or science teacher who taught students at the secondary school level?", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "No, sorry.", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "Are you a highly qualified special education teacher at either the elementary or secondary level whose primary responsibility was to provide special education to children with disabilities?", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "No, I'm not.", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "I'm afraid that you aren't eligible a combined maximum forgiveness amount of $ 17,500 or $ 5,000.", "session_id": "doc2dial_2996"}
{"topic_shift": false, "utterance": "I could use some info on copays", "session_id": "doc2dial_1247"}
{"topic_shift": true, "utterance": "Okay, you can view the current copay rates for different types of care, tests, and medications for more information", "session_id": "doc2dial_1247"}
{"topic_shift": true, "utterance": "Did you need more information on VA benefits and services?", "session_id": "doc2dial_1247"}
{"topic_shift": false, "utterance": "yes, anything on compensation", "session_id": "doc2dial_1247"}
{"topic_shift": false, "utterance": "We can help you learn how to file a claim for disability compensation and manage your disability benefits", "session_id": "doc2dial_1247"}
{"topic_shift": true, "utterance": "Do you have social media pages I can follow?", "session_id": "doc2dial_1247"}
{"topic_shift": false, "utterance": "Yes, you can follow us on Twitter, Facebook and YouTube", "session_id": "doc2dial_1247"}
{"topic_shift": true, "utterance": "is there info on community care?", "session_id": "doc2dial_1247"}
{"topic_shift": false, "utterance": "Yes, you can find out how you may be able to receive care from a provider in your local community through community care", "session_id": "doc2dial_1247"}
{"topic_shift": true, "utterance": "what is covered with VA medical care?", "session_id": "doc2dial_1247"}
{"topic_shift": false, "utterance": "With VA health care, you are covered for regular checkups with your primary care provider and appointments with specialists. You can access Veterans health care services like home health and geriatric care", "session_id": "doc2dial_1247"}
{"topic_shift": true, "utterance": "do you have a number I can call?", "session_id": "doc2dial_1247"}
{"topic_shift": false, "utterance": "Health benefits hotline: 877-222-VETS (8387),  My HealtheVet help desk: 877-327-0022,  eBenefits technical support: 800-983-0937", "session_id": "doc2dial_1247"}
{"topic_shift": true, "utterance": "could I just message you online and not have to call?", "session_id": "doc2dial_1247"}
{"topic_shift": false, "utterance": "Yes, we have a page where you can ask a question online", "session_id": "doc2dial_1247"}
{"topic_shift": false, "utterance": "I need help with the retirement benefits planner", "session_id": "doc2dial_3478"}
{"topic_shift": true, "utterance": "Do you need help with the online calculator WEP version?", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "The calculator allows you to estimate your Social Security benefit", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "Will you be working on something that needs more accurate estimates?", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "no , just something to get an idea of what to expect", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "whats with the retirement age being different?", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "If you qualify for benefits as a Survivor your full retirement age for survivors benefits may be different .", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "Why does it do that thing when I enter my birhtday? it doesn't seem right", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "If your birthday falls on January 1st\u00a0 we will figure your benefits as if your birthday was in the previous year .", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "someone helped me before and we got different numbers, is that normal or were we using some other calculator?", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "The Online Calculator is updated periodically with new benefit increases and other benefit amounts, so it is not uncommon that your benefit estimates will differ from time to time.", "session_id": "doc2dial_3478"}
{"topic_shift": false, "utterance": "Hi, do I need information regarding Disability Benefits?", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "There are several disability benefits that you can get.", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "I recommend that you obtain information and services to manage your benefits online.", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "What if you are already receiving benefits?", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "You should search for information online.", "session_id": "doc2dial_306"}
{"topic_shift": true, "utterance": "What data are you requesting?", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "Names, addresses, phone numbers, patient identification numbers and treatment dates are primarily requested from all doctors, hospitals and clinics.", "session_id": "doc2dial_306"}
{"topic_shift": true, "utterance": "Hello, do I need information on the documents to submit for disability benefits?", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "Documents are normally requested in order to demonstrate that you are eligible.", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "In addition, a birth certificate or other proof of birth is vitally important.", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "Where can I find more information?", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "You are required to present Evidence of US Citizenship.", "session_id": "doc2dial_306"}
{"topic_shift": false, "utterance": "Hello, I could use some help with getting an accident report.", "session_id": "doc2dial_2766"}
{"topic_shift": true, "utterance": "Of course.", "session_id": "doc2dial_2766"}
{"topic_shift": false, "utterance": "Did you purchase accident reports online within the last 7 calendar days?", "session_id": "doc2dial_2766"}
{"topic_shift": false, "utterance": "No, I didn't.", "session_id": "doc2dial_2766"}
{"topic_shift": true, "utterance": "Can you propose a topic?", "session_id": "doc2dial_2766"}
{"topic_shift": false, "utterance": "I propose DMV Records.", "session_id": "doc2dial_2766"}
{"topic_shift": true, "utterance": "That's not exactly what I wanted to talk about. Can you tell me what I need if I want to place an order instead?", "session_id": "doc2dial_2766"}
{"topic_shift": false, "utterance": "Yes. To place an order, you will need the plate number of a vehicle involved in the crash or accident.", "session_id": "doc2dial_2766"}
{"topic_shift": true, "utterance": "That's what I thought. Back to accident reports. How long does DMV keep these records?", "session_id": "doc2dial_2766"}
{"topic_shift": false, "utterance": "DMV keeps accident reports for only 4 years from the date of the accident, except for rare instances that are described in Vehicle and Traffic Law Section 201.", "session_id": "doc2dial_2766"}
{"topic_shift": true, "utterance": "Now that is a piece of useful information, thank you. Can I access reports I bought online at a later point in time as well?", "session_id": "doc2dial_2766"}
{"topic_shift": false, "utterance": "Yes, you can access the reports again. Enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation. Then, enter the Search Confirmation Number.", "session_id": "doc2dial_2766"}
{"topic_shift": true, "utterance": "Can I also order a copy of the report as PDF?", "session_id": "doc2dial_2766"}
{"topic_shift": false, "utterance": "Yes, for this you need to use the Order and Access Motor Vehicle Accident Reports online transaction.", "session_id": "doc2dial_2766"}
{"topic_shift": false, "utterance": "Hello, would you like more information about VA Assistance and benefits of assistance and subsidy at home?", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "VA Aid and Assistance or Housebound benefits provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors.", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "and enter these benefits who are confined to their homes?", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "yes. and you can find out if you qualify.", "session_id": "doc2dial_1509"}
{"topic_shift": true, "utterance": "What requirements do I need to meet?", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "so if you may be eligible for this benefit.", "session_id": "doc2dial_1509"}
{"topic_shift": true, "utterance": "Very well, and what should I include with my VA form?", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "Other evidence, such as a doctor's report,", "session_id": "doc2dial_1509"}
{"topic_shift": true, "utterance": "What other requirements do I need to obtain to benefit from VA assistance?", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "With the above requirements, you may be eligible for this benefit.", "session_id": "doc2dial_1509"}
{"topic_shift": true, "utterance": "If I spend most of the time in my home due to a permanent disability, will I be able to receive the VA pension?", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "if you may be eligible for this benefit", "session_id": "doc2dial_1509"}
{"topic_shift": false, "utterance": "Hi, can you tell me something about the private service bureau licenses?", "session_id": "doc2dial_2000"}
{"topic_shift": false, "utterance": "Sure. A PSB is a type of license that is required for any person, firm, association or corporation that gets engaged in the business of assisting for hire in securing licenses in order to drive motor vehicles, registration or titles of motor vehicles.", "session_id": "doc2dial_2000"}
{"topic_shift": true, "utterance": "Do you want to apply for a PSB?", "session_id": "doc2dial_2000"}
{"topic_shift": false, "utterance": "No, i don't want to, i was being curious.", "session_id": "doc2dial_2000"}
{"topic_shift": true, "utterance": "Just in case, what should i expect if i apply for PSB?", "session_id": "doc2dial_2000"}
{"topic_shift": false, "utterance": "You should expect for your application to be reviewed in Albany's DMV. After that, it will be sent to your local DMV office and you'll be scheduled for an inspection.", "session_id": "doc2dial_2000"}
{"topic_shift": false, "utterance": "Do you know if an inspector has been scheduled to visit your local DMV office?", "session_id": "doc2dial_2000"}
{"topic_shift": false, "utterance": "No, i don't know.", "session_id": "doc2dial_2000"}
{"topic_shift": true, "utterance": "Um, other this is, in case i have more questions about this o anything else, where i have to go or call?", "session_id": "doc2dial_2000"}
{"topic_shift": false, "utterance": "A call is the fastest way to reach your DMV office. Please make use of the following number for all your inquiries: 1-518-473-6586.", "session_id": "doc2dial_2000"}
{"topic_shift": false, "utterance": "I need information about SSI", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "e SSI program pays benefits to disabled adults and children who have limited income and resources", "session_id": "doc2dial_460"}
{"topic_shift": true, "utterance": "What if my ssi application is denied?", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "Yes you can file an appeal", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "Did we recently deny your SSI application?", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "No I was just wondering what one would do if it was", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "Do you need more information on how to file an SSI appeal if yours was to be denied?", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_460"}
{"topic_shift": true, "utterance": "What is the age to file for ssi online?", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "You can now file for Supplemental Security Income SSI online but only if you meet certain requirements .", "session_id": "doc2dial_460"}
{"topic_shift": true, "utterance": "What age can you apply for SSI", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "Call us at 1 - 800 - 772 - 1213 if you are age 65 or older", "session_id": "doc2dial_460"}
{"topic_shift": false, "utterance": "Ii am looking to change from a Class D license to a Class E license. What procedure do I follow?", "session_id": "doc2dial_2014"}
{"topic_shift": true, "utterance": "What is the first step that is needed if I want to change from a Class D license to a Class E license?", "session_id": "doc2dial_2014"}
{"topic_shift": false, "utterance": "The first step is to complete the Application for Standard Permit, Driver License for Non-Driver ID Card PDF (2) MV-44", "session_id": "doc2dial_2014"}
{"topic_shift": true, "utterance": "What happens if I do not have a New York State driver license?", "session_id": "doc2dial_2014"}
{"topic_shift": false, "utterance": "Do you have any driver license?", "session_id": "doc2dial_2014"}
{"topic_shift": false, "utterance": "I will need help with getting a driver license", "session_id": "doc2dial_2014"}
{"topic_shift": false, "utterance": "You will have to learn how to apply for your first driver license. When applying, you apply for a Class E driver license instead of a Class D. Please be aware that both Class E and Class D driver licenses require the same vision, written and road tests", "session_id": "doc2dial_2014"}
{"topic_shift": false, "utterance": "What do I do if my license was issued before October 30, 2017 and is not Enhanced?", "session_id": "doc2dial_2014"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2014"}
{"topic_shift": true, "utterance": "What do I bring with me to the DMV if I want a Standard that will display \"NOT FOR FEDERAL PURPOSES\"", "session_id": "doc2dial_2014"}
{"topic_shift": false, "utterance": "You will need to bring your current NY State license as proof of identity", "session_id": "doc2dial_2014"}
{"topic_shift": false, "utterance": "Can you tell me about direct deposit?", "session_id": "doc2dial_474"}
{"topic_shift": true, "utterance": "Direct deposit is a simple , safe , and secure way to get benefits", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "Do you need us to send your payment to a bank or credit union account?", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "yes what do I need to know?", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "have all of the following information ready when you apply   Social Security numbers and Bank routing transit numbers", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "Is direct deposit safe?", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "Yes its a secure way to get you benefits", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "What if I don't have a social security account?", "session_id": "doc2dial_474"}
{"topic_shift": true, "utterance": "How do I set up an account?", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "If you already receive Social Security or Supplemental Security Income SSI benefits and you have a bank account , simply log in to or create your personal and secure my Social Security account", "session_id": "doc2dial_474"}
{"topic_shift": true, "utterance": "Where can I find more information about switching to electronic payment if I don't have a bank account?", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "visit Treasury s Go Direct website or call the helpline at 1 - 800 - 333 - 1795", "session_id": "doc2dial_474"}
{"topic_shift": false, "utterance": "Hey, can you tell me how to mail any documents to you?", "session_id": "doc2dial_312"}
{"topic_shift": true, "utterance": "Are you planning to mail any documents to us?", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "No, no, I just want some information for my dad.", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "Can you tell me what he needs to include with the documents?", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "If you are planning to mail documents to us, you must include the Social Security number so that we can match them with the correct application. Do not write anything on the original documents. Please write the Social Security number on a separate sheet of paper and include it in the mailing envelope along with the documents.", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "What if I don't want to send you these documents by mail?", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "Then you may bring them to a Social Security office. Do not mail foreign birth records or any documents from the Department of Homeland Security DHS, formerly the Immigration and Naturalization Service INS, especially those you are required to keep with you at all times.", "session_id": "doc2dial_312"}
{"topic_shift": true, "utterance": "Can I call you instead? I'm deaf, so it might be difficult on the phone.", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "Of course, you can call us at TTY 1-800-325-0778. Or visit us in person, in your local Social Security office. Please call first to make an appointment.", "session_id": "doc2dial_312"}
{"topic_shift": true, "utterance": "What advantages do I have if I use your online disability application process?", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "Our online disability application process offers several advantages. For example, you can start your disability claim immediately.", "session_id": "doc2dial_312"}
{"topic_shift": true, "utterance": "Alright. And what documents do I need to provide?", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "We may ask you to provide documents to show that you are eligible, for example a birth certificate or other proof of birth or a proof of U.S. citizenship or lawful alien status if you were not born in the United States.", "session_id": "doc2dial_312"}
{"topic_shift": false, "utterance": "Hello I need information about the Points and Insurance Reduction Program", "session_id": "doc2dial_2772"}
{"topic_shift": true, "utterance": "want to know about the course?", "session_id": "doc2dial_2772"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2772"}
{"topic_shift": true, "utterance": "Do you want to know about the reduction of points?", "session_id": "doc2dial_2772"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2772"}
{"topic_shift": true, "utterance": "want to know about the insurance reduction?", "session_id": "doc2dial_2772"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2772"}
{"topic_shift": true, "utterance": "Want to know about the DMV Point System Summary?", "session_id": "doc2dial_2772"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2772"}
{"topic_shift": false, "utterance": "The following table shows the point values assigned to moving traffic violations. The \"points\" are evaluated based on your driving record based on the date you committed the violation, not the date you were convicted in court.", "session_id": "doc2dial_2772"}
{"topic_shift": false, "utterance": "What if I accumulate 11 or more points in 18 months?", "session_id": "doc2dial_2772"}
{"topic_shift": false, "utterance": "You will be called to a DMV hearing, after which your license can be suspended or revoked. You will be offered the option to either waive the hearing or accept a defined period of suspension.", "session_id": "doc2dial_2772"}
{"topic_shift": false, "utterance": "Please, tell me some general information about direct depositing.", "session_id": "doc2dial_475"}
{"topic_shift": true, "utterance": "Did you start to get the service on March 1, 2013?", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "I think so, yes.", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "From that date, you are required to receive your payments electronically.", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "What if I didn't sign up for electronic payments?", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "We recommend you to do it now.", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "Where can I get more information on how to set up electronic payments?", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "You can visit Treasury's Go Direct website or call the helpline at 1-800-333-1795.", "session_id": "doc2dial_475"}
{"topic_shift": true, "utterance": "I have some hearing problems, do you have a TTY number I can use?", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "Yes, our toll-free TTY number is 1-800-325-0778.", "session_id": "doc2dial_475"}
{"topic_shift": true, "utterance": "Can I use those same numbers to get more info if I don't have a bank account?", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "Yes, you can. Same numbers.", "session_id": "doc2dial_475"}
{"topic_shift": true, "utterance": "I still have some more doubts about this.", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "If you want to know more about how to set up or change direct deposit online, you can call our toll-free number at 1-800-772-1213 or visit your local Social Security office.", "session_id": "doc2dial_475"}
{"topic_shift": true, "utterance": "for those that already have a bank account and receive SSI, can they create a My Social Security account online?", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "Yes, they just have to create their account.", "session_id": "doc2dial_475"}
{"topic_shift": false, "utterance": "I am looking to change my license from Class D to Class E. What do I do?", "session_id": "doc2dial_2015"}
{"topic_shift": true, "utterance": "Are you at the start of this process?", "session_id": "doc2dial_2015"}
{"topic_shift": false, "utterance": "No, I am just enquiring", "session_id": "doc2dial_2015"}
{"topic_shift": true, "utterance": "Do you know what form of identification you need to bring with you to the DMV?", "session_id": "doc2dial_2015"}
{"topic_shift": false, "utterance": "I know that I need to bring identification with me but can you clarify the different forms of ID that are needed?", "session_id": "doc2dial_2015"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2015"}
{"topic_shift": false, "utterance": "What form of ID do I bring with me if I am looking for a Standard license that will display \"NOT FOR FEDERAL PURPOSES\"?", "session_id": "doc2dial_2015"}
{"topic_shift": false, "utterance": "In this instance, you must bring your current NY State license as proof of identity", "session_id": "doc2dial_2015"}
{"topic_shift": true, "utterance": "What happens if my license was issued before October 30, 2017 and is not Enhanced?", "session_id": "doc2dial_2015"}
{"topic_shift": false, "utterance": "Well in this case, you have a Standard document", "session_id": "doc2dial_2015"}
{"topic_shift": false, "utterance": "I have some questions about the Point and Insurance Reduction Program.", "session_id": "doc2dial_2773"}
{"topic_shift": true, "utterance": "Do you need answers to the PIRP course?", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "No, I do not at this moment.", "session_id": "doc2dial_2773"}
{"topic_shift": true, "utterance": "Do you need to learn about the point reduction?", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "Yes, I need to learn about the point reduction after I complete the course.", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "So you need to get information about point reduction after you complete the PIRP course?", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "Yes, I need to know that information.", "session_id": "doc2dial_2773"}
{"topic_shift": true, "utterance": "What is the DMV point system summary?", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "The points are assessed against your driving record based on the date you had the violation and is not based on the date in court.", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "Do you know what happens when you accumulate 11 or more points in 18 months?", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "Yes, I need to know this because I accumulated more than 11 points in 18 months.", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "The DMV will call you for a hearing and your license may be suspended or revoked; but you can waive the hearing or accepting a definite period of suspension.", "session_id": "doc2dial_2773"}
{"topic_shift": false, "utterance": "I need to figure out how to mail my disability benefit documents.", "session_id": "doc2dial_313"}
{"topic_shift": true, "utterance": "Have you mailed us any documents?", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "No, what should I include when mailing you something?", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "Most importantly you must include your Social Security number so that we can match them with the correct application.", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "I am nervous about mailing original documents, can I mail photocopies?", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "In that case it would be best if you can bring them to the Social Security Office.", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "Should I mail my foreign birth records? I think I am supposed to keep them with me at all times.", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "You are correct. It is best to keep those with you. Bring them to the office instead of mailing them.", "session_id": "doc2dial_313"}
{"topic_shift": true, "utterance": "What other ways can I apply, my hearing isn't great.", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "You can call us at TTY 1 - 800 - 325 - 0778 or visit us in person, but call first to make an appointment.", "session_id": "doc2dial_313"}
{"topic_shift": true, "utterance": "Are there advantages of using the online application process?", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "You will be able to start your claim immediately.", "session_id": "doc2dial_313"}
{"topic_shift": false, "utterance": "You could tell me if I can access accident reports online. I've purchased some reports recently. So, can I?", "session_id": "doc2dial_2767"}
{"topic_shift": true, "utterance": "Yes, you can.", "session_id": "doc2dial_2767"}
{"topic_shift": false, "utterance": "Have you purchased accident reports online within the last 7 calendar days?", "session_id": "doc2dial_2767"}
{"topic_shift": false, "utterance": "Not within the last 7 days, no.", "session_id": "doc2dial_2767"}
{"topic_shift": true, "utterance": "Can you suggest a topic that might interest me?", "session_id": "doc2dial_2767"}
{"topic_shift": false, "utterance": "DMV Records.", "session_id": "doc2dial_2767"}
{"topic_shift": true, "utterance": "Why do you ask, though? What if had purchased the reports in the last 7 days?", "session_id": "doc2dial_2767"}
{"topic_shift": false, "utterance": "In that case you could access the reports again.", "session_id": "doc2dial_2767"}
{"topic_shift": false, "utterance": "And what would I do to access those reports?", "session_id": "doc2dial_2767"}
{"topic_shift": false, "utterance": "You would enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation.", "session_id": "doc2dial_2767"}
{"topic_shift": true, "utterance": "What conditions do I need to fulfill to order a copy of a accident report?", "session_id": "doc2dial_2767"}
{"topic_shift": false, "utterance": "You must be named on the accident report or represent a person named on the report, or be a party to a civil action that arose from the accident.", "session_id": "doc2dial_2767"}
{"topic_shift": false, "utterance": "Good, what is the disability benefits?", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "It is important that you search for information regarding disability benefits.", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "It is important to note if you already receive the benefit.", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "What if I am already receiving the benefit?", "session_id": "doc2dial_307"}
{"topic_shift": true, "utterance": "What document can you request?", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "In addition, a birth certificate or other proof of birth is vitally important.", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "Perfect, what else do I need to know?", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "Documents are normally requested in order to demonstrate that you are eligible.", "session_id": "doc2dial_307"}
{"topic_shift": true, "utterance": "What are the means to send the information?", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "You can use email if you need to send any document.", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "Perfect", "session_id": "doc2dial_307"}
{"topic_shift": false, "utterance": "Will I need specific documents to get a card?", "session_id": "doc2dial_3479"}
{"topic_shift": true, "utterance": "You will need proof of citizenship.", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "Do you have a U.S. passport?", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "No, no passport.", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "Are there any other documents I can use?", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "Yes, there are several other acceptable documents.", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "Can I use a Certificate of Naturalization to prove citizenship?", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "Yes, that is one of the accepted documents.", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "Do you have a Certificate of Naturalization or Citizenship?", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "We lived outside the U.S., what do I need to prove my child's citizenship?", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "You can use a passport or school records.", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "Can I use my child's school records to prove my citizenship?", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "No, it has to be on the accepted documents list.", "session_id": "doc2dial_3479"}
{"topic_shift": false, "utterance": "Do I qualify for SSI?", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "SSI program pays benefits to disabled adults and children who have limited income and resources", "session_id": "doc2dial_461"}
{"topic_shift": true, "utterance": "Di I file for SS disablilty the same time as SSI?", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "if you are An adult with a disability", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "Can I make an appointment with SS office to file?", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "Yes you can  schedule an appointment with a local Social Security office  Monday through Friday 7 am to 7 pm", "session_id": "doc2dial_461"}
{"topic_shift": true, "utterance": "Can I file an appeal if my application was denied?", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "Yes you can file an appeal if we deny your application", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "Have we recently denied you SSI application?", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "You can file an SSI appeal online", "session_id": "doc2dial_461"}
{"topic_shift": true, "utterance": "Is there an online application for childrens benefits?", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "Social Security does not have an online application for Children s benefits", "session_id": "doc2dial_461"}
{"topic_shift": false, "utterance": "Hi, I just wanna know when i need to own a private bureau service license?", "session_id": "doc2dial_2001"}
{"topic_shift": false, "utterance": "Sure. You need a PSB if you are a person, firm, association or corporation which is engaged assisting for hire securing licenses to drive motor vehicles, registration or titles of motor vehicles.", "session_id": "doc2dial_2001"}
{"topic_shift": true, "utterance": "And how do i apply for it??", "session_id": "doc2dial_2001"}
{"topic_shift": true, "utterance": "Before that, are willing to go through a name approval?", "session_id": "doc2dial_2001"}
{"topic_shift": false, "utterance": "No, i don't want to do that now.", "session_id": "doc2dial_2001"}
{"topic_shift": true, "utterance": "I just want to know what application requirements are, please?", "session_id": "doc2dial_2001"}
{"topic_shift": false, "utterance": "Ok, so i understand you want to operate as PSB, right?", "session_id": "doc2dial_2001"}
{"topic_shift": false, "utterance": "No, i didn't say that. I don't want to operate, just know requirements.", "session_id": "doc2dial_2001"}
{"topic_shift": false, "utterance": "Anyhow, i don't have any employees for that right now, is that a problem?", "session_id": "doc2dial_2001"}
{"topic_shift": false, "utterance": "In that case, you must submit a completed form CE-200 or Certificate of attestation of Exemption from NYS Workers Compensation. That way you show the government that this insurance is not required.", "session_id": "doc2dial_2001"}
{"topic_shift": false, "utterance": "How VA Assistance and Home Assistance and Subsidy Benefits Help", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "VA Aid and Attendance or Housebound benefits provide monthly payments added to the amount of a monthly VA pension for qualified Veterans and survivors", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "If I need help with daily activities, or am I confined at home?", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "find out if you qualify", "session_id": "doc2dial_1508"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "You may be eligible for this benefit. s\u00a0 At least one of these must be true", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "ok tell me what they are", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "You need another person to help you perform daily activities , like bathing , feeding , and dressing", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "You have to stay in bed or spend a large portion of the day in bed because of illness", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "congratulations you are eligible for VA", "session_id": "doc2dial_1508"}
{"topic_shift": true, "utterance": "how to make monthly payments added to the amount of a VA monthly pension", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "VA assistance or Housebound benefits provide payments", "session_id": "doc2dial_1508"}
{"topic_shift": false, "utterance": "Yes, can you tell me the difference between a dependent student and an independent student?", "session_id": "doc2dial_3337"}
{"topic_shift": false, "utterance": "Of course. To decide that, read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents.", "session_id": "doc2dial_3337"}
{"topic_shift": true, "utterance": "My form looks different than the one my friend had last year.Where can I find up to date questions regarding my status?", "session_id": "doc2dial_3337"}
{"topic_shift": false, "utterance": "On our website you'll find the questions that determine your dependency status, first in a graphic format and then for 2020/21 specifically in a table of dependency status questions.", "session_id": "doc2dial_3337"}
{"topic_shift": true, "utterance": "How should I fill out the dependency status questions on my form then?", "session_id": "doc2dial_3337"}
{"topic_shift": false, "utterance": "You are not a veteran if you 1 have never engaged in active duty including basic training in the U.S. armed forces , 2 are currently a Reserve Officers Training Corps ROTC student or a cadet or midshipman at a service academy, 3 are a National Guard or Reserves enlistee activated only for state or training purposes, or 4 were engaged in active duty in the U.S. armed forces but released under dishonorable conditions and should answer with \"no\".", "session_id": "doc2dial_3337"}
{"topic_shift": true, "utterance": "What if I'm a dependent student?", "session_id": "doc2dial_3337"}
{"topic_shift": false, "utterance": "Then you will report your and your parents information.", "session_id": "doc2dial_3337"}
{"topic_shift": true, "utterance": "What if I answered \"No\" to all questions?", "session_id": "doc2dial_3337"}
{"topic_shift": false, "utterance": "Did you answer \"no\" to all questions?", "session_id": "doc2dial_3337"}
{"topic_shift": false, "utterance": "No, I'm just curious.", "session_id": "doc2dial_3337"}
{"topic_shift": false, "utterance": "Can I file an appeal my SSI application was denied?", "session_id": "doc2dial_449"}
{"topic_shift": true, "utterance": "yes", "session_id": "doc2dial_449"}
{"topic_shift": false, "utterance": "Was the denial recent?", "session_id": "doc2dial_449"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_449"}
{"topic_shift": false, "utterance": "you can file an SSI appeal online .", "session_id": "doc2dial_449"}
{"topic_shift": true, "utterance": "I also need to apply for a child with a disability under 18", "session_id": "doc2dial_449"}
{"topic_shift": false, "utterance": "You can complete the online Child Disability Report if you are ready to apply now", "session_id": "doc2dial_449"}
{"topic_shift": true, "utterance": "When can I schedule an appointment with my local SS office to file an application?", "session_id": "doc2dial_449"}
{"topic_shift": false, "utterance": "You can schedule an appointment with a local Social Security office to file an application by calling  1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 7 a.m. to 7 p.m.", "session_id": "doc2dial_449"}
{"topic_shift": true, "utterance": "Where can I learn more about filing an appeal?", "session_id": "doc2dial_449"}
{"topic_shift": false, "utterance": "Read how to appeal a decision", "session_id": "doc2dial_449"}
{"topic_shift": true, "utterance": "Who qualifies for  SSI benefits", "session_id": "doc2dial_449"}
{"topic_shift": false, "utterance": "SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits .", "session_id": "doc2dial_449"}
{"topic_shift": false, "utterance": "Good morning, need some info. Some days ago i received a notice of non-compliance and license downgrade, but i'm not paying any attention. Is there any consequences if i don't respond to it?", "session_id": "doc2dial_2029"}
{"topic_shift": true, "utterance": "It sure will be. If you keeps ignoring the notice and thus, fail to respond, you risk to having your Commercial Driver License downgraded automatically to a Non- Commercial or risk cancelling if is a permit what you use. For that, it is advised to you to comply and submit any required information to the Medical Certification Unit at least 20 days before the downgrade.", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "Is your license about to be downgraded or permit about to be cancelled?", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "No, of course not, By the moment at least, but i received that notice so i wanted to know about it.", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "Are you a Commercial Learner Permit holder?", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "Yeah, that would be correct.", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "Then in order to reinstate your permit, you'll need retake any applicable knowledge test you passed within 180 days form the day of your application.", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "What can yo tell me about, if there a conviction on the way?", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "If that's the case, your license could be suspended right away.", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "Uh-hu. Just not cool. Well, i must ask then, what if i get tired of those permits and don't want them anymore?", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "If you don't want to possess a Commercial Driver License or Permit, you can go online after the effective date for the downgrading and get a non-commercial duplicate license. Once you get that, your current CDL will not ve valid anymore and you'll be open for penalization in case you operater any commercial motor vehicle.", "session_id": "doc2dial_2029"}
{"topic_shift": false, "utterance": "hi i need help about Is there anything that makes me more likely to get these benefits?", "session_id": "doc2dial_1520"}
{"topic_shift": true, "utterance": "Yes, you may qualify for an improved eligibility status, which means you will be placed in a higher priority group, making you more likely to get benefits", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "Do you know what requirements you need to meet?", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "if some", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "Did you receive VA financial compensation payments for a service - disability related?", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "Were you discharged for a disability resulting from something that happened to you in the line of duty?", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "Were you discharged because of a disability that worsened your duty?", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "Are you a recently decommissioned combat veteran?", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "very well then yes you may qualify for an improved eligibility status", "session_id": "doc2dial_1520"}
{"topic_shift": true, "utterance": "May I be able to get VA health care benefits if I served in the military?", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "Yes You may be able to get VA health care benefits if you served in the military, but you must meet certain requirements", "session_id": "doc2dial_1520"}
{"topic_shift": false, "utterance": "Hi there. Can you help me to get more information about the health care for veterans?", "session_id": "doc2dial_1246"}
{"topic_shift": true, "utterance": "Not a problem. The VA health care has a copay rate, which is used for differents types of care, test and medications.", "session_id": "doc2dial_1246"}
{"topic_shift": true, "utterance": "Do you have any benefit for veterans already?", "session_id": "doc2dial_1246"}
{"topic_shift": false, "utterance": "As long I can remember I don't have any benefits.", "session_id": "doc2dial_1246"}
{"topic_shift": true, "utterance": "How do I know what's the status of my appeals?", "session_id": "doc2dial_1246"}
{"topic_shift": false, "utterance": "For that you can always track the status pf an open VA health care appeal.", "session_id": "doc2dial_1246"}
{"topic_shift": true, "utterance": "I see... But the health care is something general or it also covers specific cases?", "session_id": "doc2dial_1246"}
{"topic_shift": false, "utterance": "The VA Health care also covers specific health needs and conditions, like women health.", "session_id": "doc2dial_1246"}
{"topic_shift": false, "utterance": "That sounds great. But I be able to pay for something like that?", "session_id": "doc2dial_1246"}
{"topic_shift": false, "utterance": "There is the affordable care act and your VA health care coverage.", "session_id": "doc2dial_1246"}
{"topic_shift": true, "utterance": "There also compensation benefits for disability, right?", "session_id": "doc2dial_1246"}
{"topic_shift": false, "utterance": "Yes there is a compensation pay. You can find how to apply for it and how to manage the disability benefits.", "session_id": "doc2dial_1246"}
{"topic_shift": false, "utterance": "How much loan forgiveness could I possibly get?", "session_id": "doc2dial_2997"}
{"topic_shift": true, "utterance": "The most loan forgiveness you could get is either$17,500 or $5,000 and it is determined by what subject area you taught.", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "What if I have eligible loans under both Direct Loan and FFEL Program?", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "You still can only receive a combined maximum forgiveness of $17,500 or $5,000.", "session_id": "doc2dial_2997"}
{"topic_shift": true, "utterance": "Do I need to submit a seperate application for both?", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "Yes, you would need to submit a seperate application for both.", "session_id": "doc2dial_2997"}
{"topic_shift": true, "utterance": "What a the eligibility requirements for me to get up to $17,500 loan forgiveness?", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "Did you teach as a highly qualified full-time math or science teacher at the secondary level.", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "No, I did not teach those subjects or at that level.", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "Are you a highly qualified special ed teacher at the elementary or secondary level whose primary responsibility was to provide special ed to children with disabilities?", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "No, I am not a special ed teacher.", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "Then you are not able to receive $17,500 or $5,000 loan forgiveness.", "session_id": "doc2dial_2997"}
{"topic_shift": false, "utterance": "I would like to know what happens if I cannot make my monthly payment?", "session_id": "doc2dial_3451"}
{"topic_shift": true, "utterance": "Do you have any kind of problem making your monthly payments?", "session_id": "doc2dial_3451"}
{"topic_shift": false, "utterance": "it is not my case I just need to inform about it", "session_id": "doc2dial_3451"}
{"topic_shift": true, "utterance": "What are the steps to pay my federal student loan?", "session_id": "doc2dial_3451"}
{"topic_shift": false, "utterance": "Before going through the steps you should make sure to contact your loan servicer if you are having trouble making payments can help you avoid default.", "session_id": "doc2dial_3451"}
{"topic_shift": false, "utterance": "ok but if i don't make a payment on time what can i expect?", "session_id": "doc2dial_3451"}
{"topic_shift": false, "utterance": "Please note that if your loan is delinquent and late fees may apply. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan servicer immediately.", "session_id": "doc2dial_3451"}
{"topic_shift": true, "utterance": "Can my loan servicer help me if I can't pay? What could be an option?", "session_id": "doc2dial_3451"}
{"topic_shift": false, "utterance": "if you can help for example to obtain a deferment or leniency on your debt", "session_id": "doc2dial_3451"}
{"topic_shift": false, "utterance": "if i get many monthly notice message i can ignore it", "session_id": "doc2dial_3451"}
{"topic_shift": false, "utterance": "You should never ignore your loan servicer's delinquency or default notices", "session_id": "doc2dial_3451"}
{"topic_shift": false, "utterance": "What is involved in applying for an income-driven repayment plan through the FSA?", "session_id": "doc2dial_2983"}
{"topic_shift": true, "utterance": "Before any application is made, you are advised to contact your loan servicer if you have any queries or questions. Your loan servicer will be able to advise you which plan is the correct one for you", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "How do I apply for an income-driven repayment plan?", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "You have t submit an application which is known as the Income-Driven Repayment Plan Request form", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "Is my AGI ever used during my income-driven repayment plan application?", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "Have you filed a federal income tax return in the past two years?", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "Yes I have", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "And may I ask, is your current income significantly different from the income that was reported on your most recent federal income tax return?", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "Yes, it's quite different", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2983"}
{"topic_shift": true, "utterance": "How do I qualify for a PAYE and IBR Plan?", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "If your student loan debt is higher than your annual discretionary income or if it represents a significant portion of your annual income, then you can avail of one of these Plans", "session_id": "doc2dial_2983"}
{"topic_shift": false, "utterance": "I'd like to suspend my student loan payments, but I don't know if or how I can.", "session_id": "doc2dial_3445"}
{"topic_shift": false, "utterance": "Of course. We'll help you stay on the path to successful repayment of your federal student loan.", "session_id": "doc2dial_3445"}
{"topic_shift": true, "utterance": "Great. Can you tell me more about deferment and forbearance, for starters?", "session_id": "doc2dial_3445"}
{"topic_shift": false, "utterance": "Yes. You can learn more about deferment and forbearance on our website.", "session_id": "doc2dial_3445"}
{"topic_shift": true, "utterance": "Alright, then I guess I'll check there. What options do I have if I had a decrease in income?", "session_id": "doc2dial_3445"}
{"topic_shift": false, "utterance": "You can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due.", "session_id": "doc2dial_3445"}
{"topic_shift": true, "utterance": "I see. Is there a way to get temporary relief?", "session_id": "doc2dial_3445"}
{"topic_shift": false, "utterance": "A deferment or forbearance allows you to temporarily stop making your federal student loan payments or temporarily reduce your monthly payment amount. This may help you avoid default.", "session_id": "doc2dial_3445"}
{"topic_shift": true, "utterance": "Can you also tell me why I should apply for an income-driven plan?", "session_id": "doc2dial_3445"}
{"topic_shift": false, "utterance": "Yes. An income-driven repayment (IDR) plan can make your payments more affordable because they are based on your income. Under an IDR plan, payments may be as low as $0 per month. You can estimate your monthly payments using Loan Simulator.", "session_id": "doc2dial_3445"}
{"topic_shift": false, "utterance": "Do you want to know what to do after you apply?", "session_id": "doc2dial_3445"}
{"topic_shift": false, "utterance": "No, I already know.", "session_id": "doc2dial_3445"}
{"topic_shift": false, "utterance": "What information do I need to request a burial in a VA cemetery?", "session_id": "doc2dial_1252"}
{"topic_shift": true, "utterance": "do you want to apply for the service?", "session_id": "doc2dial_1252"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1252"}
{"topic_shift": false, "utterance": "the first is the Social Security Number and Date and place of birth", "session_id": "doc2dial_1252"}
{"topic_shift": true, "utterance": "Ok, who can I call to request the service?", "session_id": "doc2dial_1252"}
{"topic_shift": false, "utterance": "please call 877 - 907 - 8585. We re here Monday through Friday , 8:00 a.m. to 5:30 p.m.", "session_id": "doc2dial_1252"}
{"topic_shift": true, "utterance": "How do I apply?", "session_id": "doc2dial_1252"}
{"topic_shift": false, "utterance": "You can apply online right now", "session_id": "doc2dial_1252"}
{"topic_shift": true, "utterance": "what other method can i use", "session_id": "doc2dial_1252"}
{"topic_shift": true, "utterance": "By mail", "session_id": "doc2dial_1252"}
{"topic_shift": false, "utterance": "how is the process by mail", "session_id": "doc2dial_1252"}
{"topic_shift": false, "utterance": "Fill out an Application for Pre - need Determination of Eligibility for Burial in a VA National Cemetery VA Form 40 - 10007. Download VA Form 40 - 10007 PDF", "session_id": "doc2dial_1252"}
{"topic_shift": false, "utterance": "how can I get my VA medical records online?", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "Our online tools can help you view , organize , and share your VA medical records and personal health information .s   [3] Find out if you re eligible and how to sign in to start using these tools", "session_id": "doc2dial_1534"}
{"topic_shift": true, "utterance": "Do you know about VA Blue Button?", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1534"}
{"topic_shift": true, "utterance": "do you want to know about VA Blue Button?", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1534"}
{"topic_shift": true, "utterance": "Do you want to know what is VA Blue Button, and how can it help you manage your health care?", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "VA Blue Button is a feature of the health management portal within My HealtheVet .s   [8] It lets you view , print , save , download , and share information from your VA medical record and personal health record", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "what else can you tell me?", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "With this tool ,s [10] you can better manage your health needs and communicate with your health care team .[11] With VA Blue Button , [12] you can :   [13] Download a customized Blue Button report with information from your VA medical records , personal health record , and in some cases your military service record", "session_id": "doc2dial_1534"}
{"topic_shift": true, "utterance": "Am I eligible to use all the features of VA Blue Button?", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "Are you enrolled in VA health care?", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "Are you registered as a patient in a VA health facility?", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "You can't use this tool, since you don't meet all of the requirements", "session_id": "doc2dial_1534"}
{"topic_shift": false, "utterance": "What information needs to be reported on the FAFSA form about dependent students?", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "I can help you with that question. Dependent students must report their parents as well as their own information. They must find out who counts as their parent when they file the form.", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "What do I need to do if I am a dependent student?", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "You will need to provide information about your legal parent on the application.", "session_id": "doc2dial_3323"}
{"topic_shift": true, "utterance": "What if I have a step mom?", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "Is your step mom married to the legal parent whose information you are reporting?", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "No, they are not married.", "session_id": "doc2dial_3323"}
{"topic_shift": true, "utterance": "What do I do if my parents are unwilling to provide their information on the FAFSA form?", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "We can provide you with an explanation of what we consider special circumstances.", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "What if I agree to my parents not supporting me?", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "You may submit your FAFSA form without the information about your parent.", "session_id": "doc2dial_3323"}
{"topic_shift": false, "utterance": "I got an award letter, now what", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "Have you applied to several schools?", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "just one", "session_id": "doc2dial_2968"}
{"topic_shift": true, "utterance": "where can I go for help with my aid offer?", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "You can contact the financial aid office at the school. It is important that you understand what you're being offered.", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "How can I figure out costs?", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "You can find the cost of attendance for your program on the aid offer", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "what if I will need more help by taking out a loan to help pay for costs?", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "If you need to do that you should pay special attention to the terms and conditions of the private loans so you understand what your obligations would be", "session_id": "doc2dial_2968"}
{"topic_shift": true, "utterance": "can my aid offer change later on?", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "Yes, you might get a tentative aid offer from a school and then find that it changes later", "session_id": "doc2dial_2968"}
{"topic_shift": false, "utterance": "I wanted to know how you decide how much financial aid I get", "session_id": "doc2dial_2954"}
{"topic_shift": false, "utterance": "The colleges or career schools you list on your Free Application for Federal Student Aid form will use several pieces of information to calculate your aid", "session_id": "doc2dial_2954"}
{"topic_shift": true, "utterance": "like what is a simple way you could explain it to me?", "session_id": "doc2dial_2954"}
{"topic_shift": false, "utterance": "Need-based aid is calculated by taking the Cost of Attendance COA  and the Expected Family Contribution EFC and finding your Financial Need", "session_id": "doc2dial_2954"}
{"topic_shift": true, "utterance": "and what can you tell me about non-need based aid?", "session_id": "doc2dial_2954"}
{"topic_shift": false, "utterance": "Your school will determine that by using another formula.", "session_id": "doc2dial_2954"}
{"topic_shift": false, "utterance": "Would you like an example?", "session_id": "doc2dial_2954"}
{"topic_shift": false, "utterance": "no, I want to ask something else", "session_id": "doc2dial_2954"}
{"topic_shift": true, "utterance": "do they use something else besides the formulas to see if I need aid?", "session_id": "doc2dial_2954"}
{"topic_shift": false, "utterance": "Your college or career school first determines whether you have financial need by using that simple formula", "session_id": "doc2dial_2954"}
{"topic_shift": true, "utterance": "what is the EFC about?", "session_id": "doc2dial_2954"}
{"topic_shift": false, "utterance": "The EFC is an index number that college financial aid staff use to determine how much financial aid you would receive if you were to attend their school. The information you report on your FAFSA form is used to calculate your Expected Family Contribution.", "session_id": "doc2dial_2954"}
{"topic_shift": false, "utterance": "What age should I start my benefits?", "session_id": "doc2dial_3492"}
{"topic_shift": false, "utterance": "Sure I can help you with that information", "session_id": "doc2dial_3492"}
{"topic_shift": false, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "session_id": "doc2dial_3492"}
{"topic_shift": true, "utterance": "DoI need to sign up for medicare?", "session_id": "doc2dial_3492"}
{"topic_shift": false, "utterance": "Please read the general and special enrollment period information on page 12 of our Medicare booklet to find out what may happen if you delay", "session_id": "doc2dial_3492"}
{"topic_shift": true, "utterance": "What if my parents didnt grow up in the 1980's, should I still apply?", "session_id": "doc2dial_3492"}
{"topic_shift": false, "utterance": "you may choose to start receiving retirement benefits earlie", "session_id": "doc2dial_3492"}
{"topic_shift": false, "utterance": "Is there a best age to get benefits?", "session_id": "doc2dial_3492"}
{"topic_shift": false, "utterance": "The answer is that there is no one \" best age \" for everyone and , ultimately , it is your choice", "session_id": "doc2dial_3492"}
{"topic_shift": true, "utterance": "Do I need to apply for medicare? If so why?", "session_id": "doc2dial_3492"}
{"topic_shift": false, "utterance": "you will be effectively filing for all retirement or spousal benefits", "session_id": "doc2dial_3492"}
{"topic_shift": false, "utterance": "What if I don t have VA health care benefits?", "session_id": "doc2dial_1285"}
{"topic_shift": true, "utterance": "you don t have VA health care benefits ?", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "you re not sure what health benefits you may have earned?", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "you ve served in a combat zone", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "you re homeless or at risk of becoming homeless?", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "Visit our website to learn about VA programs for Veterans who are homeless . Learn about our homelessness programss Contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day , 7 days a week .", "session_id": "doc2dial_1285"}
{"topic_shift": true, "utterance": "If I give a veteran who has experienced MST what can I do?", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "you can get help through VA . You don t need to have a service - connected disability rating , and you may be able to get MST - related care even if you don t qualify for other VA services", "session_id": "doc2dial_1285"}
{"topic_shift": false, "utterance": "Hello I need information about how to file a supplemental claim with new evidence", "session_id": "doc2dial_1291"}
{"topic_shift": false, "utterance": "It is important that you add evidence that VA did not have before it is relevant to your case.", "session_id": "doc2dial_1291"}
{"topic_shift": true, "utterance": "Among your doubts is whether you can file a supplemental claim?", "session_id": "doc2dial_1291"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1291"}
{"topic_shift": false, "utterance": "You can file a Supplemental Claim within 1 year of a decision if you have new evidence, unless one of these rare situations applies to you.", "session_id": "doc2dial_1291"}
{"topic_shift": true, "utterance": "and how long do I have to file the claim?", "session_id": "doc2dial_1291"}
{"topic_shift": false, "utterance": "to make this claim You have up to 1 year from the date of your decision to file a Supplemental Claim.", "session_id": "doc2dial_1291"}
{"topic_shift": true, "utterance": "And where can I find more information on how to present the evidence?", "session_id": "doc2dial_1291"}
{"topic_shift": false, "utterance": "For more details, see the instructions to complete the form. we will gladly supply you shortly", "session_id": "doc2dial_1291"}
{"topic_shift": true, "utterance": "What should I do after the VA program schedules the exams?", "session_id": "doc2dial_1291"}
{"topic_shift": false, "utterance": "If the VA schedules the exams for you, be sure not to miss them.", "session_id": "doc2dial_1291"}
{"topic_shift": true, "utterance": "Where can i get more information?", "session_id": "doc2dial_1291"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews. Go to frequently asked questions", "session_id": "doc2dial_1291"}
{"topic_shift": false, "utterance": "hello could you help me understand financial aid", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "Are you currently preparing for college or vocational school?", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "And where can you see if I am eligible for the aid?", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "You can estimate what help you may be eligible for when you review FAFSA4caster.", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "What do you recommend that I do now?", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "it is important that you estimate your help", "session_id": "doc2dial_2940"}
{"topic_shift": true, "utterance": "Could situations affect your eligibility for help?", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "Military family members can enter situations that could affect your eligibility for help", "session_id": "doc2dial_2940"}
{"topic_shift": true, "utterance": "and what are the subsidies for?", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "generally based on need and does not have to be returned", "session_id": "doc2dial_2940"}
{"topic_shift": false, "utterance": "It's my first time trying to get a social security card. I'm a noncitizen adult.", "session_id": "doc2dial_3486"}
{"topic_shift": true, "utterance": "You need to prove your immigration status.", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "Do you want to know how to do it?", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "Yes please, tell me.", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "You have to provide us with your current U.S. immigration document. The forms I-551 Lawful Permanent Resident Card, Machine Readable Immigrant Visa with your unexpired foreign passport and  I-766 Employment Authorization Document, EAD , work permit are good to show.", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "And to prove my age if I can't find my birth certificate?", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "We could ask you for another suitable document, like your passport or a document issued by DHS as evidence of your age.", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "And how can I prove that I lived outside the US?", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "You can use your current or previous passport or show us your school records or work records from the country you used to live.", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "what if I don't have permission to work but need the social security number to apply for government benefits?", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "You can actually apply for a social security number if you are required to provide your social security number by a state or local law to get general assistance benefits.", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "What would happen if I use a non-work social security number for work?", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "You shouldn't do it but if you do it we would inform the DHS.", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "Is there another document that I can use to prove my immigration status?", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "Yes, you can also use the Form I-94 Arrival/Departure Record or admission stamp in your unexpired foreign passport.", "session_id": "doc2dial_3486"}
{"topic_shift": false, "utterance": "I need further information in relation to the Free Application for Federal Student Aid (FAFSA). What can I do?", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "When you submit your Federal Student Aid application, you will receive more in-depth information about the FAFSA form and what to expect", "session_id": "doc2dial_2798"}
{"topic_shift": true, "utterance": "Are there any trending topics available in regard to FAFSA?", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "Are you applying for a summer session through FAFSA?", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "No, I'm not in that category", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "Do you remember your FSA ID username and password or have you forgotten these?", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "I don't remember either my username or my password, can you help me with this?", "session_id": "doc2dial_2798"}
{"topic_shift": true, "utterance": "Is there anywhere that I can find answers to common questions that FAFSA filers have?", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "On our website, you will find further information regarding filing for FAFSA, where you will find answers to the majority of your queries", "session_id": "doc2dial_2798"}
{"topic_shift": true, "utterance": "What is exactly contained within the Trending topics section of the FAFSA website?", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_2798"}
{"topic_shift": true, "utterance": "Is there a help section applicable to parents who will be working on FAFSA forms?", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "Yes, there is a section on the website that is dedicated solely for parents and any questions or queries they might have in relation to the process", "session_id": "doc2dial_2798"}
{"topic_shift": false, "utterance": "I need more information and resources on life insurance.", "session_id": "doc2dial_1078"}
{"topic_shift": true, "utterance": "Do you need to figure how much life insurance you need?", "session_id": "doc2dial_1078"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_1078"}
{"topic_shift": false, "utterance": "You can Use our life insurance needs calculator and VGLI comparison questionnaire to help decide how much life insurance you need .", "session_id": "doc2dial_1078"}
{"topic_shift": true, "utterance": "What all can I do?", "session_id": "doc2dial_1078"}
{"topic_shift": false, "utterance": "Get VA life insurancesManage your policy and benefit and More information and resources", "session_id": "doc2dial_1078"}
{"topic_shift": true, "utterance": "Can I get and download forms?", "session_id": "doc2dial_1078"}
{"topic_shift": false, "utterance": "Yes you can download the forms you need to apply for and manage your life insurance benefits .", "session_id": "doc2dial_1078"}
{"topic_shift": true, "utterance": "What is VA life insurance?", "session_id": "doc2dial_1078"}
{"topic_shift": false, "utterance": "VA life insurance can offer financial security for Veterans , service members , and their spouses and dependent children .Explore your options , manage your policy , and file claims to get the insurance benefits you 've earned .", "session_id": "doc2dial_1078"}
{"topic_shift": true, "utterance": "Are there other VA benefits and services available?", "session_id": "doc2dial_1078"}
{"topic_shift": false, "utterance": "Yes, such as Get help planning a burial , order a headstone or other memorial item , and apply for survivor and dependent benefits .", "session_id": "doc2dial_1078"}
{"topic_shift": false, "utterance": "I am not a citizen, how do I get a replacement card?", "session_id": "doc2dial_111"}
{"topic_shift": true, "utterance": "Sure! To prove your U.S. immigration status , you must show us your current U.S. immigration document , such as : Form I-551 Lawful Permanent Resident Card , Machine Readable Immigrant Visa ;", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "To prove your U.S. immigration status ,  you must show us your current U.S. immigration document , such as :Form I-551 Lawful Permanent Resident Card , Machine Readable Immigrant Visa ;", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "How do i show proof?", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "you must show us your current U.S. immigration document , such as :s Form I-551 Lawful Permanent Resident Card , Machine Readable Immigrant Visa", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "What if I am a J-1 student?", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "you must provide a letter from your sponsor", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "and if I am an F-1 student?", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "you must provide us your Form I-20 with the employment page completed and signed by your designated school official", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "I have permission to work sowhat do I need to show?", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "you must present it", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "Do I need a letter from my sponsor?", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "you must provide a letter from your sponsor The letter should be on sponsor letterhead with an original signature that authorizes your employment", "session_id": "doc2dial_111"}
{"topic_shift": false, "utterance": "Could forgiveness of my federal student loan be available if the school I attended misled me or engaged in misconduct in violation of certain laws?", "session_id": "doc2dial_4100"}
{"topic_shift": false, "utterance": "Yes, this is available and the loan forgiveness is called borrower defense to repayment and you can learn more.", "session_id": "doc2dial_4100"}
{"topic_shift": true, "utterance": "What if I accidentally used two email addresses associated with my borrower defense application?", "session_id": "doc2dial_4100"}
{"topic_shift": false, "utterance": "The ED will send a notification email to both of the email addresses on file.", "session_id": "doc2dial_4100"}
{"topic_shift": true, "utterance": "What are some common questions that are answered regarding forbearance or stopped collections status?", "session_id": "doc2dial_4100"}
{"topic_shift": false, "utterance": "Some common questions are what happens while completing and submitting a borrower defense application and the answer is you may have all your federal student loans in repayment placed into forbearance and collections stopped; but interest will still accrue.", "session_id": "doc2dial_4100"}
{"topic_shift": false, "utterance": "Has your application for borrower defense been denied?", "session_id": "doc2dial_4100"}
{"topic_shift": false, "utterance": "No, my application has not been denied.", "session_id": "doc2dial_4100"}
{"topic_shift": true, "utterance": "Where would I find more info about forgiveness of federal student loan I used to attend Corinthian Colleges?", "session_id": "doc2dial_4100"}
{"topic_shift": false, "utterance": "You can go to info about Debt Relief for Corinthian Colleges Student page.", "session_id": "doc2dial_4100"}
{"topic_shift": true, "utterance": "Can I have my borrower defense discharge applied to my FFEL or Federal Perkins loans?", "session_id": "doc2dial_4100"}
{"topic_shift": false, "utterance": "Yes, you are able to consolidate your loans into a Direct Consolidation Loan and obtain a discharge.", "session_id": "doc2dial_4100"}
{"topic_shift": false, "utterance": "I want to open an auto repair shop and was wondering if it's possible to complete the application by mail.", "session_id": "doc2dial_2571"}
{"topic_shift": true, "utterance": "Yes. You will need to send a hard copy of your application, any associated documents, and a money order or check for the fee.", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "Do you need more information about application processing?", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "Yes, that would be helpful.", "session_id": "doc2dial_2571"}
{"topic_shift": true, "utterance": "How do I find information about Workers Compensation Insurance for my business?", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "You can find this information on our website.", "session_id": "doc2dial_2571"}
{"topic_shift": true, "utterance": "Will DMV provide me with an official auto repair shop sign?", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "No, but you can purchase these from a sign shop or automotive supply store.", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "Are there any requirements for my repair shop sign?", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "Yes. Be sure to view Motor Vehicle Repair and Body Shop Regulations on our website for the specific requirements.", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "Is the Motor Vehicle Repair and Body Shop Regulations list available in pdf form for me to view?", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "Yes. A pdf of the regulations is available for you to download on our website.", "session_id": "doc2dial_2571"}
{"topic_shift": false, "utterance": "What if I fail the course? Can I receive a course fee refund?", "session_id": "doc2dial_2217"}
{"topic_shift": true, "utterance": "If you do not meet all the requirements to complete the course or meet the minimum test score requirements", "session_id": "doc2dial_2217"}
{"topic_shift": false, "utterance": "that's my case", "session_id": "doc2dial_2217"}
{"topic_shift": false, "utterance": "you can not receive credit for course completion and you can not receive point and insurance reduction for the course", "session_id": "doc2dial_2217"}
{"topic_shift": true, "utterance": "What is the cost of an I-PIRP course?", "session_id": "doc2dial_2217"}
{"topic_shift": false, "utterance": "The cost is set by the course sponsor and the fee varies from one course to another course", "session_id": "doc2dial_2217"}
{"topic_shift": true, "utterance": "What is the procedure for course cancellation?", "session_id": "doc2dial_2217"}
{"topic_shift": false, "utterance": "the sponsor can not conduct the course or any part of the course?", "session_id": "doc2dial_2217"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2217"}
{"topic_shift": true, "utterance": "give me more details of the costs of an I-PIRP course", "session_id": "doc2dial_2217"}
{"topic_shift": false, "utterance": "Your cost is stated clearly before you register for the course . It is to your advantage to compare courses and their fees", "session_id": "doc2dial_2217"}
{"topic_shift": false, "utterance": "Hey, how can I keep my personal information safe?", "session_id": "doc2dial_677"}
{"topic_shift": true, "utterance": "Identity theft affects millions of people each year and can cause serious financial and identity-related problems. Protect yourself by securing your personal information, taking the time to understand the threat of identity theft, and exercising caution.", "session_id": "doc2dial_677"}
{"topic_shift": true, "utterance": "How can I protect myself from fraud?", "session_id": "doc2dial_677"}
{"topic_shift": false, "utterance": "Social Security is diligently working at national, regional, and local levels to combat the fraud that undermines our mission to serve the American public.", "session_id": "doc2dial_677"}
{"topic_shift": true, "utterance": "Should I report suspicious activity, such as scams?", "session_id": "doc2dial_677"}
{"topic_shift": false, "utterance": "Did you receive a suspicious call from someone claiming to be from Social Security?", "session_id": "doc2dial_677"}
{"topic_shift": false, "utterance": "No, luckily I did not.", "session_id": "doc2dial_677"}
{"topic_shift": true, "utterance": "How do I know what benefits I qualify for?", "session_id": "doc2dial_677"}
{"topic_shift": false, "utterance": "We can help ensure you get the retirement benefits you should by reviewing the basics like how we determine your benefit amount and who else in your family might be eligible. Visit our Learn About Retirement Benefits page to make sure you know the basics of retirement benefits.", "session_id": "doc2dial_677"}
{"topic_shift": true, "utterance": "What should I do if something major changes in my life? Am I supposed to report that to you?", "session_id": "doc2dial_677"}
{"topic_shift": false, "utterance": "Yes, letting us know ensures your benefits and information is kept up to date. Remember to tell us whenever there s a change in your life circumstance that could affect your benefits.", "session_id": "doc2dial_677"}
{"topic_shift": false, "utterance": "Hi, I would like to know how the Income-Sensitive Repayment Plan will affect my loan payments?", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "Payment under the plan increase or decrease based on your annual income.", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "Do you have a Federal Family Education Loan (FFEL) Program loan and if so do you need to lower your payments on your loan?", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "No I don't need to lower my payments at this time, thank you.", "session_id": "doc2dial_3109"}
{"topic_shift": true, "utterance": "Would I be eligible for the Income-Sensitive Repayment Plan if I have a FFEL Plus Loan?", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "Yes you will be.", "session_id": "doc2dial_3109"}
{"topic_shift": true, "utterance": "What loans are not eligible for the Income-Sensitive Repayment Plan?", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "A William D. Ford Federal Direct Loan is not eligible for the repayment plan.", "session_id": "doc2dial_3109"}
{"topic_shift": true, "utterance": "What about Subsidized Federal Stafford Loans?", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "Yes these loans are also eligible.", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "What other loans are eligible for this program?", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "FFEL Consolidation Loans are also eligible for the Income-Sensitive Repayment Plan.", "session_id": "doc2dial_3109"}
{"topic_shift": false, "utterance": "What do I need to do with my plates if I move out of New York?", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "you want to register your vehicle in another state?", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "If I want to register your vehicle in another state?", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "you must surrender your vehicle registration and plates to the New York DMV", "session_id": "doc2dial_2203"}
{"topic_shift": true, "utterance": "Is out-of-state insurance acceptable for a vehicle registered in New York?", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "No", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "If my vehicle is registered in New York State", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "you must have New York insurance coverage . We will never accept out - of - state insurance coverage of any type for a vehicle registered in New York", "session_id": "doc2dial_2203"}
{"topic_shift": true, "utterance": "I registered my vehicle out of state, and then I received a letter from the DMV about a lapse of insurance on the vehicle. What can I do?", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "All proof must include the name and address of the registrant , and the year , make and vehicle identification number VIN of the vehicle. We will apply your proof to the NY record to reduce or clear a lapse of insurance coverage reported by your insurance company", "session_id": "doc2dial_2203"}
{"topic_shift": false, "utterance": "Can you tell me what about the Social Security Credits?", "session_id": "doc2dial_663"}
{"topic_shift": false, "utterance": "To qualify, is it important to obtain at least 40 Social Security credits?", "session_id": "doc2dial_663"}
{"topic_shift": true, "utterance": "Can you tell me what is legal blindness?", "session_id": "doc2dial_663"}
{"topic_shift": false, "utterance": "It is noteworthy that no recent proof of work requirement is established.", "session_id": "doc2dial_663"}
{"topic_shift": true, "utterance": "What are the processes to determine if you are eligible or not?", "session_id": "doc2dial_663"}
{"topic_shift": false, "utterance": "It is noteworthy that the number of credits does not affect the amount of benefits you receive.", "session_id": "doc2dial_663"}
{"topic_shift": true, "utterance": "What is the number of credits needed for benefits?", "session_id": "doc2dial_663"}
{"topic_shift": false, "utterance": "It is important that the number of credits necessary for family members to be eligible, depending on various factors.", "session_id": "doc2dial_663"}
{"topic_shift": false, "utterance": "Also, if you are already receiving retirement or disability benefits.", "session_id": "doc2dial_663"}
{"topic_shift": false, "utterance": "What if you are receiving retirement or disability benefits?", "session_id": "doc2dial_663"}
{"topic_shift": true, "utterance": "How much must be earned to qualify for the maximum number of credits per year?", "session_id": "doc2dial_663"}
{"topic_shift": false, "utterance": "You must earn $ 5,640.", "session_id": "doc2dial_663"}
{"topic_shift": false, "utterance": "Hi, I need to replace my Social Security Card.", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "I can help you with that. You can replace your card for free if it is lost or stolen, however if you know your Social Security number you may not need to get a replacement card.", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "Do you need a Social Security number for reasons that do not relate to not having permission to work?", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "No, not an issue for me.", "session_id": "doc2dial_105"}
{"topic_shift": true, "utterance": "Do I need a card to register for school?", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "No, you don't need a Social Security card to register for school.", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "But, what if I am an F-1 student authorized to work in curricular practical training?", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "You will need to provide us your Form I-20 with the employment page completed and signed by your designated school official.", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "What if I use it to work?", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "If you use it to work, we will inform DHS.", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "What documents do I need to provide to prove my US immigration status?", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "You must show us your current U.S. immigration document as proof. That document can be Form I-551 Lawful Permanent Resident Card , Machine Readable Immigrant Visa, I-766 Employment Authorization Document,EAD, or a work permit.", "session_id": "doc2dial_105"}
{"topic_shift": false, "utterance": "Hi. I want to go to college but I don't think I can afford it. I only have one parent because my dad died in the military when I was a baby. Do you know of anything that could help me?", "session_id": "doc2dial_4114"}
{"topic_shift": true, "utterance": "Hello. I am sorry to hear about your father, and I would like to thank you and your family for his service and sacrifice. You may be eligible to get Federal Pell Grant funding or an Iraq and Afghanistan Service Grant to assist you with your education.", "session_id": "doc2dial_4114"}
{"topic_shift": false, "utterance": "Did your father serve in either Iraq or Afghanistan after the events of 9/11 in 2001?", "session_id": "doc2dial_4114"}
{"topic_shift": false, "utterance": "I am not sure. I don't think those places sound familiar.", "session_id": "doc2dial_4114"}
{"topic_shift": true, "utterance": "Is there an income limit to qualify for help? I worry my mom might make too much but she can't afford to help me with college because she has to care for my brothers and sisters.", "session_id": "doc2dial_4114"}
{"topic_shift": false, "utterance": "You don't have to worry about that. There is no income cut-off to qualify. They take many factors into consideration such as the size of your family and your year in school.", "session_id": "doc2dial_4114"}
{"topic_shift": true, "utterance": "That's good. I don't want my mom to have to worry about me. I would leave so I didn't burden her, but I am afraid I would end up homeless. Unless that would help me get more financial aid. Would that help me?", "session_id": "doc2dial_4114"}
{"topic_shift": false, "utterance": "I wouldn't recommend doing that! We can still help you get financial aid if you are homeless, but there is no special program just for homeless people. It would be better for you to stay in your house where you are safe.", "session_id": "doc2dial_4114"}
{"topic_shift": true, "utterance": "OK. I do have another question though. We came here from Mexico when I was a toddler. I am not an official United States citizen. Does that matter?", "session_id": "doc2dial_4114"}
{"topic_shift": false, "utterance": "If you have a green card, you are a permanent resident alien and as such you should still be eligible for some financial aid.", "session_id": "doc2dial_4114"}
{"topic_shift": false, "utterance": "I do have a green card. Will I need that when I fill out the form?", "session_id": "doc2dial_4114"}
{"topic_shift": false, "utterance": "You will need to fill out that information on your form, yes.", "session_id": "doc2dial_4114"}
{"topic_shift": false, "utterance": "Hi, can you tell me how can I request?", "session_id": "doc2dial_2565"}
{"topic_shift": true, "utterance": "You must sendOriginal installation request pdf VS-1   that you have permission to use the property in the notarized statement location of the property owner company, lease may be contingent upon approval of the facilities, sub-lease with main contract, mortgage, deed or receipt of contribution receipt", "session_id": "doc2dial_2565"}
{"topic_shift": true, "utterance": "should i have zoning proof?", "session_id": "doc2dial_2565"}
{"topic_shift": false, "utterance": "don't have zoning proof?", "session_id": "doc2dial_2565"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2565"}
{"topic_shift": true, "utterance": "What should I do if I still do not have a Certificate of Authority?", "session_id": "doc2dial_2565"}
{"topic_shift": false, "utterance": "If you don't already have your Certificate of Authority, don't submit an application with the DMV yet!", "session_id": "doc2dial_2565"}
{"topic_shift": true, "utterance": "What requirements must I meet if I want to become a New York State Registered Repair Shop?", "session_id": "doc2dial_2565"}
{"topic_shift": false, "utterance": "you should   see the Regulations of the DMV Commissioner bodywork and bodywork repair workshop pdf CR-82 s  Download and Read Repair & Body Shop VS-145 Business Requirements PDF", "session_id": "doc2dial_2565"}
{"topic_shift": true, "utterance": "What should I do if I still don't have my proof of Workers' Compensation Insurance?", "session_id": "doc2dial_2565"}
{"topic_shift": false, "utterance": "If you don't already have proof of Workers' Compensation Insurance, don't submit an application to DMV yet!", "session_id": "doc2dial_2565"}
{"topic_shift": true, "utterance": "and where do i get the requirements?", "session_id": "doc2dial_2565"}
{"topic_shift": false, "utterance": "Download and Read Repair & Body Shop VS-145 Business Requirements PDF", "session_id": "doc2dial_2565"}
{"topic_shift": false, "utterance": "I was wondering where I can find information for my application. I want to apply for retirement benefits.", "session_id": "doc2dial_3653"}
{"topic_shift": true, "utterance": "Of course. Before you apply, be ready to provide your Social Security number and information.", "session_id": "doc2dial_3653"}
{"topic_shift": false, "utterance": "What else should I do to prepare for my application?", "session_id": "doc2dial_3653"}
{"topic_shift": false, "utterance": "First gather the documents listed on our Checklist for Online Medicare, Retirement & Spouses Application. Instructions on how to submit your documents will appear at the end of the online application.", "session_id": "doc2dial_3653"}
{"topic_shift": true, "utterance": "Can I withdraw my application if I change my mind?", "session_id": "doc2dial_3653"}
{"topic_shift": false, "utterance": "Yes. Sometimes life changes occur after you submit your application. You have up to 12 months to withdraw your application, if you change your mind. You will be required to repay any benefits you've already received.", "session_id": "doc2dial_3653"}
{"topic_shift": true, "utterance": "Alright. Can I fill out my application but wait before sending it in?", "session_id": "doc2dial_3653"}
{"topic_shift": false, "utterance": "You can save your application to finish another time if needed. Next time you sign in, go to Return to a Saved Application.", "session_id": "doc2dial_3653"}
{"topic_shift": true, "utterance": "What if during my retirement I want to live outside of the U.S.?", "session_id": "doc2dial_3653"}
{"topic_shift": false, "utterance": "Contact the Federal Benefits Unit for your country of residence if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.", "session_id": "doc2dial_3653"}
{"topic_shift": true, "utterance": "Do you want to know what an account is?", "session_id": "doc2dial_3653"}
{"topic_shift": false, "utterance": "Sure. Why not?", "session_id": "doc2dial_3653"}
{"topic_shift": false, "utterance": "Online Services.", "session_id": "doc2dial_3653"}
{"topic_shift": false, "utterance": "Hi. I want to know what I need to do to get some services.", "session_id": "doc2dial_1044"}
{"topic_shift": true, "utterance": "For that you need to log in your eBenefits account.", "session_id": "doc2dial_1044"}
{"topic_shift": false, "utterance": "What happens if I am eligible?", "session_id": "doc2dial_1044"}
{"topic_shift": false, "utterance": "In that case you'll need to get in contact with a vocational rehabilitation counselor.", "session_id": "doc2dial_1044"}
{"topic_shift": true, "utterance": "And how do I apply for it?", "session_id": "doc2dial_1044"}
{"topic_shift": false, "utterance": "You can do it right now, by online services.", "session_id": "doc2dial_1044"}
{"topic_shift": false, "utterance": "It also apply any family member which be a veteran or a service member without benefits  yet.", "session_id": "doc2dial_1044"}
{"topic_shift": false, "utterance": "Alright, thanks. I don't have any other family member in that condition.", "session_id": "doc2dial_1044"}
{"topic_shift": true, "utterance": "But talking about family, what can you tell me about benefits for dependents?", "session_id": "doc2dial_1044"}
{"topic_shift": false, "utterance": "For dependents there are some benefits and services too.", "session_id": "doc2dial_1044"}
{"topic_shift": true, "utterance": "There benefits related to school?", "session_id": "doc2dial_1044"}
{"topic_shift": false, "utterance": "Yes, there are! You can be eligible for a VA education benefit including the post 9-11 GI Bill.", "session_id": "doc2dial_1044"}
{"topic_shift": false, "utterance": "Hello, hope you're doing well. What requirements do your home loan programs for veterans have?", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "You're in the right place. Here you can learn about VA home loan eligibility requirements for a VA direct or VA-backed loan, or find out how to apply for a Certificate of Eligibility COE to show your lender that you qualify based on your service history and duty status. Keep in mind that for a VA-backed home loan, you'll also need to meet your lender's credit and income loan requirements to receive financing.", "session_id": "doc2dial_1722"}
{"topic_shift": true, "utterance": "Can I use a COE I used before?", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "Have you sold the home you bought with the prior loan and have paid that loan in full?", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "Yes. I used a loan, but I finished paying it back in full last year.", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "In that case you may be able to restore an entitlement you used in the past to buy another home with a VA direct or VA-backed loan if you meet at least one of the requirements.", "session_id": "doc2dial_1722"}
{"topic_shift": true, "utterance": "Can you tell me the requirements then?", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "Yes, one of them is that you must be a U.S. citizen who served in the Armed Forces of a government allied with the United States in World War II.", "session_id": "doc2dial_1722"}
{"topic_shift": true, "utterance": "I see. Well, what if I have received a bad conduct? Those were very turbulent times and everyone made mistakes.", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "In that case you may not be eligible for VA benefits.", "session_id": "doc2dial_1722"}
{"topic_shift": true, "utterance": "And how can I apply for my COE?", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "You can apply online right now.", "session_id": "doc2dial_1722"}
{"topic_shift": true, "utterance": "Right now? That's great. I might have to request an entitlement restoration though. How can I do that?", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "Simply fill out a Request for a Certificate of Eligibility VA Form 26-1880 and send it to the VA regional loan center for your state.", "session_id": "doc2dial_1722"}
{"topic_shift": false, "utterance": "Hello, I want to apply for the GI Bill.", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "Then you're in the right place. Here you can find out how to apply for the GI Bill and other VA education benefits as a Veteran, service member, or qualified family member.", "session_id": "doc2dial_893"}
{"topic_shift": true, "utterance": "Can someone help me with the application process? I'm a bit confused.", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "Of course, you can work with a trained professional called an accredited representative to get help applying for education benefits.", "session_id": "doc2dial_893"}
{"topic_shift": true, "utterance": "That's great. And I submit my application by mail?", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "Yes, please call 888-GI-BILL-1 888-442-4551, Monday through Friday, 8:00 a.m. to 7:00 p.m. ET, so we can send the application form to you.", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "Would you like to know what to do after we send the application form to you?", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "Yes, please.", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "After you receive the application form, you need to fill it out and mail it to the VA regional claims processing office that's in the same location as your school.", "session_id": "doc2dial_893"}
{"topic_shift": true, "utterance": "But wait. For career counseling benefits I need a different form, right?", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "Correct, you'll need to use a different application.", "session_id": "doc2dial_893"}
{"topic_shift": true, "utterance": "That's all a bit too confusing. I'm an old man. Is there a way we can do it in person?", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "Of course. Simply go to a VA regional benefit office and have a VA employee help you.", "session_id": "doc2dial_893"}
{"topic_shift": false, "utterance": "Hi there. I would like to get some information related to the direct plus loan program.", "session_id": "doc2dial_3135"}
{"topic_shift": true, "utterance": "Sure. Are you interested into apply for this program?", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "Yes, I would like to request this program.", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "Sure, there is no problem. You need to loggin into the system.", "session_id": "doc2dial_3135"}
{"topic_shift": true, "utterance": "Is this managed by me or by the school I go?", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "Yes, it can be managed by the school, but it needs your personal authorization, but this is not mandatory.", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "Apply for this kind of loan is about just to make the request and no more?", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "Before you can receive the loan you need to complete a direct plus loan master promissory note, which will explain everything of the terms and conditions of this program.", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "What happens if I have have a security freeze?", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "In that case, you'll need to remove the freeze at each credit bureau before you can continue.", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "I see this is on the application you mentioned before?", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "Yes. All the information will be able on the direct plus loan master promissory note.", "session_id": "doc2dial_3135"}
{"topic_shift": false, "utterance": "How do I request someone else s military records?", "session_id": "doc2dial_887"}
{"topic_shift": true, "utterance": "are you a family member?", "session_id": "doc2dial_887"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_887"}
{"topic_shift": false, "utterance": "Call our National Cemetery Scheduling Office at 800 - 535 - 1117", "session_id": "doc2dial_887"}
{"topic_shift": false, "utterance": "where can I get more info on burial planning>?", "session_id": "doc2dial_887"}
{"topic_shift": false, "utterance": "We can help you get the Veteran s DD214 or other discharge documents you may need", "session_id": "doc2dial_887"}
{"topic_shift": true, "utterance": "Are there other ways to get my military records?", "session_id": "doc2dial_887"}
{"topic_shift": false, "utterance": "Write a letter to the NPRC .    Send it to :  1 Archives Drive St. Louis , Missouri 63138", "session_id": "doc2dial_887"}
{"topic_shift": true, "utterance": "how do i get a copy of the veterans military records If you re the next of kin of a Veteran who has passed away", "session_id": "doc2dial_887"}
{"topic_shift": false, "utterance": "Write a letter to the NPRC Send it to :  1 Archives Drive St. Louis , Missouri 63138", "session_id": "doc2dial_887"}
{"topic_shift": true, "utterance": "Once I ve signed in to milConnect, how do I request my DD214 or other military records?", "session_id": "doc2dial_887"}
{"topic_shift": false, "utterance": "Follow the steps below to submit a military records request .", "session_id": "doc2dial_887"}
{"topic_shift": false, "utterance": "I\"m looking to try and stop making payments on a loan if I could but only for a short time to get caught up", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "Okay, so you just need to suspend your student loan payments for a short period", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "Is this financial situation just short term?", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "probably not", "session_id": "doc2dial_3121"}
{"topic_shift": true, "utterance": "is there a way to get lower payments?", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "It might be good for to you consider a different repayment plan such as an income-driven repayment plan. These plans base your monthly student loan payments on your income and family size. In some cases, your payment could be as low as $0 per month.", "session_id": "doc2dial_3121"}
{"topic_shift": true, "utterance": "can we get help because of the coronavirus and job loss?", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "Yes, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payments. This suspension of payments will last from March 13, 2020, through Sept. 30, 2020.", "session_id": "doc2dial_3121"}
{"topic_shift": true, "utterance": "what if I go with deferment, any advice on that ?", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "If that is the way you go consider paying the interest that accrues during that period, so that you can avoid some of the consequences.", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "and this will allow me to miss a few payments if I do this?", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "Do you know if you are eligible for deferment or forbearance?", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "No, but I will find out because I really need a miracle", "session_id": "doc2dial_3121"}
{"topic_shift": false, "utterance": "How to get these disability benefits?", "session_id": "doc2dial_1736"}
{"topic_shift": true, "utterance": "You ll need to file a claim for disability compensation", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "what else should i know when submitting my claim", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "be sure to share any military records that show you had contact with blistering agents", "session_id": "doc2dial_1736"}
{"topic_shift": true, "utterance": "tell me the questions i must answer", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "Are you a volunteer for research involving chemical and biological tests between 1942 and 1975?", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "You cannot get medical care through the US Army. USA", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "Can I get benefits if I volunteered for research involving chemical and biological testing?", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "yes Biological and chemical programs", "session_id": "doc2dial_1736"}
{"topic_shift": true, "utterance": "What kind of disability benefits can I get?", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "Health care and Compensation payments", "session_id": "doc2dial_1736"}
{"topic_shift": false, "utterance": "Hi, how you doing. I'm a recent veteran, and was told that i could get some kind of introductory information. Is that right?", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "You're right. Now you have this condition, you may use the VA Welcome Kit, which can help to guide you to the benefits and services you've earned.", "session_id": "doc2dial_1050"}
{"topic_shift": true, "utterance": "And how exactly can i know more of these benefits?", "session_id": "doc2dial_1050"}
{"topic_shift": true, "utterance": "Is the information you look, for veterans?", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "No, not at all.", "session_id": "doc2dial_1050"}
{"topic_shift": true, "utterance": "Is for family members, then?", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "No, neither that.", "session_id": "doc2dial_1050"}
{"topic_shift": true, "utterance": "O.k, then, you want me to guide you to exploring your benefits?", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "Yeah, that would be nice, thanks. What can you tell about it, then?", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "Well, there is your option to file a disability compensation for conditions related to your military service, plus managing your benefits over time.", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "Is there any chance i can get a housing?", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "Sure. you'll have to see if you're eligible.", "session_id": "doc2dial_1050"}
{"topic_shift": true, "utterance": "Does the welcome kit have the option to print it in black and white?", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "Of course it has that option, Feel free to print it like that.", "session_id": "doc2dial_1050"}
{"topic_shift": false, "utterance": "Hello, I have some questions about Medicare premiums.", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "Of course. First, you should know that the law requires an adjustment to your monthly Medicare Part B medical insurance and Medicare prescription drug coverage premiums. This affects less than five percent of people with Medicare.", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "Could this mean that I have to pay a higher premium?", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "Yes, but most people don't pay higher premiums.", "session_id": "doc2dial_3647"}
{"topic_shift": true, "utterance": "I see. Well, what if I filed a federal income tax return for the year?", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "In that case you need to show us your signed copy of the return. Use Form Medicare Income-Related Monthly Adjustment Amount Life-Changing Event to report a major life-changing event.", "session_id": "doc2dial_3647"}
{"topic_shift": true, "utterance": "Does Medicare help me to pay for my prescribed drugs?", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "Yes. Medicare prescription drug coverage helps pay for your prescription drugs. The government pays a major portion of the total costs for this coverage, and the beneficiary pays the rest.", "session_id": "doc2dial_3647"}
{"topic_shift": true, "utterance": "Makes sense. What can you tell me about monthly Medicare premiums?", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "You should be aware that the standard Part B premium for 2020 is $ 144.60.", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "Are you single and filed an individual tax return, or married and filed a joint tax return?", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "No, sorry.", "session_id": "doc2dial_3647"}
{"topic_shift": false, "utterance": "I have some closed school loan questions", "session_id": "doc2dial_4128"}
{"topic_shift": true, "utterance": "Do you want to know what are the benefits of receiving a closed school loan discharge?", "session_id": "doc2dial_4128"}
{"topic_shift": false, "utterance": "Yes i would like to know", "session_id": "doc2dial_4128"}
{"topic_shift": false, "utterance": "When receiving a closed school loan discharge you have to be aware of several points", "session_id": "doc2dial_4128"}
{"topic_shift": true, "utterance": "What happens if you did not complete your study program?", "session_id": "doc2dial_4128"}
{"topic_shift": false, "utterance": "Please note that the fact that the school has awarded you a diploma or certificate does not disqualify you for discharge.", "session_id": "doc2dial_4128"}
{"topic_shift": true, "utterance": "What can I do if I received loans for several different study programs at the same school, but could not complete any of the programs. Can all loans be canceled?", "session_id": "doc2dial_4128"}
{"topic_shift": false, "utterance": "Only loans you received for a program you were unable to complete due to school closure are eligible for discharge.", "session_id": "doc2dial_4128"}
{"topic_shift": false, "utterance": "Suppose I initially enrolled in Program A, but decided not to continue with that program and transferred to Program B, what can I do?", "session_id": "doc2dial_4128"}
{"topic_shift": false, "utterance": "only the loans you received for Program B could be repaid.", "session_id": "doc2dial_4128"}
{"topic_shift": true, "utterance": "If my school closes and then I enroll in a comparable program at another school, can I receive a loan write-off that I received at the closed school?", "session_id": "doc2dial_4128"}
{"topic_shift": false, "utterance": "It all depends on whether you have completed or are in the process of completing a comparable study program.", "session_id": "doc2dial_4128"}
{"topic_shift": false, "utterance": "I need a social security card for my child", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "Is this an origianl card for a noncitizen child that has permission to work?", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "No my child does not have permisision to work can I get for other purposes?", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "IIn general only noncitizens who have permission to work from the Homeland Security DHS can apply for a SS number. If you child does not have permision to work but needs a SS number it is possible", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "see \" If your child does not have permission to work \" for further information", "session_id": "doc2dial_139"}
{"topic_shift": true, "utterance": "Can you use one document for two purposes", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "We can use a DHS work permit as proof or both immigration status and identity", "session_id": "doc2dial_139"}
{"topic_shift": true, "utterance": "What other information do you have if my child does not have permission to work?", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "see \" If your child does not have permission to work \" for further information", "session_id": "doc2dial_139"}
{"topic_shift": true, "utterance": "What is an immigration status document?", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "see   [22] Immigration Status for more information", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "you must prove your childs U.S immigration status", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "This does not apply to my child", "session_id": "doc2dial_139"}
{"topic_shift": false, "utterance": "What are my rights if a complaint or other DMV charges have been filed against you?", "session_id": "doc2dial_2559"}
{"topic_shift": true, "utterance": "Do you want to protect your installation license, registration or certification?", "session_id": "doc2dial_2559"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2559"}
{"topic_shift": true, "utterance": "how is the complaint process", "session_id": "doc2dial_2559"}
{"topic_shift": false, "utterance": "a hearing must be held first", "session_id": "doc2dial_2559"}
{"topic_shift": true, "utterance": "If I choose to appeal", "session_id": "doc2dial_2559"}
{"topic_shift": false, "utterance": "you have 60 days from the date of the ALJs decision to file the Administrative Appeal Form [ 2 ] AA-33A , which must be accompanied by the appropriate filing fee", "session_id": "doc2dial_2559"}
{"topic_shift": false, "utterance": "what is the result of the hearing", "session_id": "doc2dial_2559"}
{"topic_shift": false, "utterance": "the ALJ may sustain some , all , or none of the charges . There may be no action , a warning , the imposition of a suspension , revocation , and/or civil penalties", "session_id": "doc2dial_2559"}
{"topic_shift": true, "utterance": "I need more information", "session_id": "doc2dial_2559"}
{"topic_shift": false, "utterance": "he result of the hearing may be no action , a civil penalty , and/or a suspension or revocation of your ability to operate as a vehicle related business in NYS . You may also be offered the opportunity to pay restitution to the consumer in lieu of the fines and/or penalties , or to have the penalty reduced", "session_id": "doc2dial_2559"}
{"topic_shift": true, "utterance": "is the result of the hearing", "session_id": "doc2dial_2559"}
{"topic_shift": false, "utterance": "There may be no action , a warning , the imposition of a suspension , revocation , and/or civil penalties", "session_id": "doc2dial_2559"}
{"topic_shift": false, "utterance": "I need refund information about cancelling an I-PIRP course.", "session_id": "doc2dial_3874"}
{"topic_shift": true, "utterance": "Was the cancellation due to the sponsor being unable to conduct the course?", "session_id": "doc2dial_3874"}
{"topic_shift": false, "utterance": "Yes, it was cancelled.", "session_id": "doc2dial_3874"}
{"topic_shift": false, "utterance": "In that case, they must give you the option of a full refund of all course fees. If the course is available later on, the sponsor can also give you the option of rescheduling.", "session_id": "doc2dial_3874"}
{"topic_shift": true, "utterance": "What happens if I don't have a NY state DMV ID NUmber Client ID Number?", "session_id": "doc2dial_3874"}
{"topic_shift": false, "utterance": "That would mean that the ADM course completion could not be applied to your license record. You may also be required to file a Request for Driver and/or Vehicle Record Information form, before you are allowed to take another ADM course.", "session_id": "doc2dial_3874"}
{"topic_shift": true, "utterance": "Do I get the same benefits completing an I-PIRP course as I would a classroom PIRP course?", "session_id": "doc2dial_3874"}
{"topic_shift": false, "utterance": "Yes, you would receive the same benefits. This includes being able to reduce your driver violation point total by a maximum for 4 points and entitles you to save 10% on your auto liability  and collision insurance premiums.", "session_id": "doc2dial_3874"}
{"topic_shift": true, "utterance": "When do I get my course completion certificate?", "session_id": "doc2dial_3874"}
{"topic_shift": false, "utterance": "The sponsor will mail your certificate after completion.", "session_id": "doc2dial_3874"}
{"topic_shift": true, "utterance": "How secure are the I-PIRP websites?", "session_id": "doc2dial_3874"}
{"topic_shift": false, "utterance": "Very secure. DMV requires sponsors and their delivery agents to provide secure websites that protect your personal information.", "session_id": "doc2dial_3874"}
{"topic_shift": false, "utterance": "I want to get a motorcycle license, give me some info about it, please.", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "If you are a New York State resident, you must have a Class M or Class MJ driver license or learner permit to drive a motorcycle.", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "Just to confirm... do you need a motorcycle license?", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "Yes, I need to get it.", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "First of all, you must first get a motorcycle learner permit. The DMV will offer you 3 types of documents. for more information, see \"Enhanced , REAL ID and Standard documents\".", "session_id": "doc2dial_1905"}
{"topic_shift": true, "utterance": "I already have a New York State learner permit, Does this permit help me?", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "Yes, bring the document to a DMV office and a $10.00 payment for the application fee and the motorcycle license fee.", "session_id": "doc2dial_1905"}
{"topic_shift": true, "utterance": "What if I don't have another class of New York State driver license?", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "You will receive your motorcycle license with your photo by mail about 2 weeks after your road test and you don't have to visit a DMV office.", "session_id": "doc2dial_1905"}
{"topic_shift": true, "utterance": "Can I get the motorcycle road test waived?", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "Yes, we can waive the test if you are qualified and you complete an approved course.", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "Have you already got information about approved courses in your area?", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "Yes, I got some info about it, thanks.", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "Ok, anyway, you can visit the New York State Motorcycle Safety Program website or call toll-free at 1-800-446-9227.", "session_id": "doc2dial_1905"}
{"topic_shift": true, "utterance": "What if I pass the road test?", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "You will receive a temporary motorcycle's license from the examiner.", "session_id": "doc2dial_1905"}
{"topic_shift": false, "utterance": "Where can I find more information and support?", "session_id": "doc2dial_878"}
{"topic_shift": true, "utterance": "sure no problem.  connect with our caring , qualified Veterans Crisis Line responders for confidential help .", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "have you contacted the safe helpline?", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "not yet.", "session_id": "doc2dial_878"}
{"topic_shift": true, "utterance": "How do I access VA services for MST?", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "If you have a VA primary care provider , talk to that professional about what you ve been through", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "How do I access VA services for MST?", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "If you have a VA primary care provider , talk to that professional about what you ve been through", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "can i get help though the VA?", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "If you re a Veteran who has experienced MST , you can get help through VA . You don t need to have a service - connected disability rating , and you may be able to get MST - related care even if you don t qualify for other VA services", "session_id": "doc2dial_878"}
{"topic_shift": true, "utterance": "Where can I find more information and support?", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "Download our military sexual trauma brochure for Veterans", "session_id": "doc2dial_878"}
{"topic_shift": true, "utterance": "How do I talk to someone right now?", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "Call 800 - 273 - 8255 ,  then select 1 .", "session_id": "doc2dial_878"}
{"topic_shift": true, "utterance": "Can I get help through the VA", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "See our Guide to VA Mental Health Services PDF", "session_id": "doc2dial_878"}
{"topic_shift": false, "utterance": "Hi, I bought a car from marshal auction. How can I register it?", "session_id": "doc2dial_1911"}
{"topic_shift": true, "utterance": "So you you must bring some things to DMV, so can you bring?", "session_id": "doc2dial_1911"}
{"topic_shift": false, "utterance": "No I have no time for that nowadays.", "session_id": "doc2dial_1911"}
{"topic_shift": true, "utterance": "But do you know that to register you must bring some document to DMV?", "session_id": "doc2dial_1911"}
{"topic_shift": false, "utterance": "Yes you are right. But no time. I want to find another way.", "session_id": "doc2dial_1911"}
{"topic_shift": true, "utterance": "How can I learn more information about that?", "session_id": "doc2dial_1911"}
{"topic_shift": false, "utterance": "You can visit webpage.", "session_id": "doc2dial_1911"}
{"topic_shift": true, "utterance": "And I am not a US resident. Is that a problem to register?", "session_id": "doc2dial_1911"}
{"topic_shift": false, "utterance": "Not it is not. One rule is to meet the registration requirements", "session_id": "doc2dial_1911"}
{"topic_shift": true, "utterance": "And I heard Vehicle Identification Numbers (VINS). What is that?", "session_id": "doc2dial_1911"}
{"topic_shift": false, "utterance": "It exists to protect you. It is vehicle identification number.", "session_id": "doc2dial_1911"}
{"topic_shift": true, "utterance": "And if I have a title? What changes?", "session_id": "doc2dial_1911"}
{"topic_shift": false, "utterance": "Ok I can send an email. There is some issues about that.", "session_id": "doc2dial_1911"}
{"topic_shift": false, "utterance": "What should I do if my vehicle is recovered?", "session_id": "doc2dial_3860"}
{"topic_shift": true, "utterance": "If your vehicle is recovered, make sure to notify the police so they can cancel the stolen vehicle alarm and list the recovery on your title.", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "Will my title be revised?", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "Yes, your title will be revised to show that your vehicle was recovered.", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "If my vehicle and plates are recovered before I file a MV-78B form, is my registration still active?", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "Yes, your registration will still be active as long as you make sure to cancel the stolen vehicle alarm.", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "Would I need to apply for new plates?", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "You would need to apply for new plates if your vehicle was recovered after you filed form MV-78B.", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "What should I do if my plates are missing?", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "In the case of missing plates, you would need to bring your copy of form MV-78B to a DMV office to apply for new plates and reinstatement of your registration.", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "Who should I contact if my recovered vehicle was damaged or totaled?", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "You would need to contact your auto insurance company.", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "If my plates were recovered after I filled out a form, will I have to surrender my old plates?", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "Yes, the old plates will have to be surrendered and you will have to register for new ones.", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "When should I not apply for plates?", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "You should not apply for new plates until after you cancel the police alarm for a stolen vehicle.", "session_id": "doc2dial_3860"}
{"topic_shift": false, "utterance": "Hey there I'm looking for more information.", "session_id": "doc2dial_1087"}
{"topic_shift": true, "utterance": "Sure thing. It's related to life insurance?", "session_id": "doc2dial_1087"}
{"topic_shift": false, "utterance": "Yes, I want to know how much do I need.", "session_id": "doc2dial_1087"}
{"topic_shift": false, "utterance": "No problem. To know how much life insurance you need we need to calculate it.", "session_id": "doc2dial_1087"}
{"topic_shift": true, "utterance": "It's there any online system for that?", "session_id": "doc2dial_1087"}
{"topic_shift": false, "utterance": "Yes, there is the SGLI online enrollment system, where you can ask us online.", "session_id": "doc2dial_1087"}
{"topic_shift": true, "utterance": "how do I know if I can apply for a life insurance?", "session_id": "doc2dial_1087"}
{"topic_shift": false, "utterance": "You can receive financial counseling and online preparation about it.", "session_id": "doc2dial_1087"}
{"topic_shift": true, "utterance": "What my family can do if they need to use the insurance but I'm not available?", "session_id": "doc2dial_1087"}
{"topic_shift": false, "utterance": "Is very important that you keep your beneficiaries information updatd in your insurance process, so your family have a easier process in time of need.", "session_id": "doc2dial_1087"}
{"topic_shift": false, "utterance": "What can I do if  I get rejected?", "session_id": "doc2dial_1087"}
{"topic_shift": false, "utterance": "If you receive a denial letter, you can appeal with a VA form sglv 8600a.", "session_id": "doc2dial_1087"}
{"topic_shift": false, "utterance": "I'm looking to turn my plates into the DMV", "session_id": "doc2dial_3848"}
{"topic_shift": true, "utterance": "Ok, thank you for doing so volunatily. Are you looking for a refund?", "session_id": "doc2dial_3848"}
{"topic_shift": false, "utterance": "Yes, I am as I already have plates that have a longer expiration than my ones I'm turning in.", "session_id": "doc2dial_3848"}
{"topic_shift": true, "utterance": "I can turn in the registration as well and get a new one then.", "session_id": "doc2dial_3848"}
{"topic_shift": false, "utterance": "Were the plates lost/stolen or destroyed?", "session_id": "doc2dial_3848"}
{"topic_shift": true, "utterance": "No, I'm bringing them in myself.", "session_id": "doc2dial_3848"}
{"topic_shift": true, "utterance": "Sounds good, you will not be eligible for a refund then as you're bringing in the actual plates without a loss.", "session_id": "doc2dial_3848"}
{"topic_shift": false, "utterance": "If they were destroyed, what can I do about that?", "session_id": "doc2dial_3848"}
{"topic_shift": true, "utterance": "I also have a trailer that I tow with that truck. Do I need to surrender those plates aswell?", "session_id": "doc2dial_3848"}
{"topic_shift": false, "utterance": "If the trailer is not currently and validly registered, you would not only need to turn in those paltes but get the trailer registered as well.", "session_id": "doc2dial_3848"}
{"topic_shift": true, "utterance": "Can you send me a form online to be able to do this before I get into a branch?", "session_id": "doc2dial_3848"}
{"topic_shift": false, "utterance": "I can only send you one via mail to the address on the plate registration, but I would be happy to do that.", "session_id": "doc2dial_3848"}
{"topic_shift": false, "utterance": "I am looking for more information about VA education.", "session_id": "doc2dial_3690"}
{"topic_shift": true, "utterance": "Yes, I can help you learn about VA education benefits.", "session_id": "doc2dial_3690"}
{"topic_shift": true, "utterance": "Are you interested in learning about any other VA benefits or services?", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "I guess I am.", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "I can help you learn about transferring out of active duty.", "session_id": "doc2dial_3690"}
{"topic_shift": true, "utterance": "Can I transfer my unused post 9/11 GI bill benefits to my spouse?", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "Yes.", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "Is there an online system to verify if I am enrolled?", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "Yes, we have a system called WAVE.", "session_id": "doc2dial_3690"}
{"topic_shift": true, "utterance": "Ok, I was wondering if there is any help if I have trouble paying my mortgage?", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "Yes, you can apply for a Certificate of Eligibility COE.", "session_id": "doc2dial_3690"}
{"topic_shift": true, "utterance": "Can I apply to have my GI Bill benefits restored?", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "Yes, I can help you with that as well.", "session_id": "doc2dial_3690"}
{"topic_shift": true, "utterance": "What about vocational rehabilitation?", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "Oh yes, I can help with that too.", "session_id": "doc2dial_3690"}
{"topic_shift": false, "utterance": "Hello, I would like to know what changes I should report", "session_id": "doc2dial_688"}
{"topic_shift": true, "utterance": "Has a change occurred in your life?", "session_id": "doc2dial_688"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_688"}
{"topic_shift": false, "utterance": "When a change occurs in your life, letting us know ensures that your benefits and information are up to date. Remember to inform us whenever there is a change in the circumstances of your life that may affect your benefits....", "session_id": "doc2dial_688"}
{"topic_shift": true, "utterance": "Why do I need a Social Security account?", "session_id": "doc2dial_688"}
{"topic_shift": false, "utterance": "A free my Social Security account makes it easy to manage your information.", "session_id": "doc2dial_688"}
{"topic_shift": true, "utterance": "What resources do they have to save time?", "session_id": "doc2dial_688"}
{"topic_shift": false, "utterance": "There are many time saving options available to you. These are our most popular online services", "session_id": "doc2dial_688"}
{"topic_shift": false, "utterance": "Do you need help managing your benefits?", "session_id": "doc2dial_688"}
{"topic_shift": false, "utterance": "no thanks", "session_id": "doc2dial_688"}
{"topic_shift": true, "utterance": "What information about retirement is important for you to know?", "session_id": "doc2dial_688"}
{"topic_shift": false, "utterance": "Managing your retirement benefits effectively is an ongoing part of retiree life. A solid foundation for this includes understanding what you're entitled to, staying up-to-date on program changes, and making sure we have your current information....", "session_id": "doc2dial_688"}
{"topic_shift": false, "utterance": "I want to make changes to some of my direct deposit information", "session_id": "doc2dial_850"}
{"topic_shift": true, "utterance": "Do you want to sign in and make those changes online?", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "yes I do", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "Okay, You ll need to sign in to eBenefits to change your VA direct deposit and contact information online. To use this feature you 'll need a Premium DS Logon account .Go to eBenefits then you can sign in and upgrade your DS Logon account to Premium .", "session_id": "doc2dial_850"}
{"topic_shift": true, "utterance": "too many steps so is there another way to do it?", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "Yes, you can change your direct deposit information by mail or phone.", "session_id": "doc2dial_850"}
{"topic_shift": true, "utterance": "How do I do it by mail?", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "Fill out a VA Direct Deposit Enrollment VA Form 24 - 0296 .  You can Download VA Form 24 - 0296 PDF and mail in the completed form.", "session_id": "doc2dial_850"}
{"topic_shift": true, "utterance": "and also do I need to inform you of other changes in my life that could affect my compensation or do you guys know somehow?", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "If you have a disability rating of 30% or higher. You may be able to add eligible dependents to your VA disability compensation to get a higher payment. Find out how to add eligible dependents", "session_id": "doc2dial_850"}
{"topic_shift": true, "utterance": "So I should keep my info updated right?", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "You need to keep your contact information updated so we can send you information about your benefits and services as well as any prescriptions , lab test results , or appointment reminders you may need to the right location .", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "you need my new address?", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "Yes, we need the address so we can send you information about your benefits and services as well as any prescriptions , lab test results , or appointment reminders you may need", "session_id": "doc2dial_850"}
{"topic_shift": false, "utterance": "I want information about how to surrender a an IRP registration please.", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "The reason for surrender is because you do not want to renew your registration?", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "No, that is not the reason.", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "I just don't have time to do it right now, can I to renew at another time?", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "Yes but if you do not surrender your apportioned plates, you will be charged a registration fee for the entire year.", "session_id": "doc2dial_1939"}
{"topic_shift": true, "utterance": "Where should I sendthe surrendered items?", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "You must send it to International Registration Bureau, PO Box 2850, Albany, NY, 12220-0850.", "session_id": "doc2dial_1939"}
{"topic_shift": true, "utterance": "How to get a refund from the New York state portion of the IRP registration fees I paid to other jurisdictions?", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "You may request that refound only if the other jurisdiction made an error and the error is on your invoice and/or you paid duplicate apportioned registration fees for the same vehicle.", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "One of my apportioned plates was stolen, what should I do?", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "Fill the form \"Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency and send form MV-78B with form IRP-6 Surrender the apportioned plates only if no vehicle will replace the current vehicle.", "session_id": "doc2dial_1939"}
{"topic_shift": false, "utterance": "what happens after a board decision?", "session_id": "doc2dial_844"}
{"topic_shift": true, "utterance": "If you disagree with the Board s decision and have new and relevant evidence that supports your case", "session_id": "doc2dial_844"}
{"topic_shift": false, "utterance": "ok thanks", "session_id": "doc2dial_844"}
{"topic_shift": true, "utterance": "Can I request a Board Appeal?", "session_id": "doc2dial_844"}
{"topic_shift": false, "utterance": "You can request a Board Appeal after an initial claim , Supplemental Claim , or Higher - Level Review decision", "session_id": "doc2dial_844"}
{"topic_shift": true, "utterance": "What if I have more questions?", "session_id": "doc2dial_844"}
{"topic_shift": false, "utterance": "Get answers to frequently asked questions about decision reviews", "session_id": "doc2dial_844"}
{"topic_shift": true, "utterance": "Do I Appeal to a Veterans Law Judge", "session_id": "doc2dial_844"}
{"topic_shift": false, "utterance": "Download VA Form 10182 : Board Appeal PDF", "session_id": "doc2dial_844"}
{"topic_shift": true, "utterance": "What happens next?", "session_id": "doc2dial_844"}
{"topic_shift": false, "utterance": "Find out what happens after you request a decision review", "session_id": "doc2dial_844"}
{"topic_shift": false, "utterance": "hi i need help about VA Education and Training Benefits", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "VA education benefits help veterans, service members, and their qualified family members with needs like paying for college tuition, finding the right school or training program, and getting professional advice.", "session_id": "doc2dial_3684"}
{"topic_shift": true, "utterance": "Do you know what you can do on this page?", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3684"}
{"topic_shift": true, "utterance": "What other VA benefits and services are there?", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "Of course one is: VA Transition Assistance Learn about the VA benefits available to you and your family as you leave Active Duty, the National Guard, or the Reserve.", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "What should I do if I want a mortgage loan?", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "Explore veterans mortgage loan options, apply for your COE Eligibility Certificate, and get help if you're having trouble making your mortgage payments.", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "And where should I go to help find a job?", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "Get help from the US Department of Labor. USA To find a job, get training, or explore career options.", "session_id": "doc2dial_3684"}
{"topic_shift": true, "utterance": "ok thanks and how do I get GI Bill and other educational benefits?", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "About the GI Bill benefits Learn how the GI Bill works and explore your options for paying for school or training.", "session_id": "doc2dial_3684"}
{"topic_shift": false, "utterance": "I hope you can help me. I'm looking for information about benefits for members on service from VA", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "Are you a active member in duty on the US?", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "No, not right now, I'm looking for information for someone else.", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "OK, no problem. This also get extended for traditional or technicals members of the national guard and reserve.", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "My research is related to those areas.", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "In that case, you may want to know that you may also be eligible for some VA benefits.", "session_id": "doc2dial_1093"}
{"topic_shift": true, "utterance": "it also cover other problems, like mental issues?", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "Yes, there is no problem, you'll receive help no matter what kind of condition you may have, you are not alone.", "session_id": "doc2dial_1093"}
{"topic_shift": true, "utterance": "I get find information related to this here?", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "Yes, you'll find information you can use during and after service.", "session_id": "doc2dial_1093"}
{"topic_shift": true, "utterance": "Will I get access to VA benefits?", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "Yes, you may be eligible for some VA benefits, but you need to find out which of this you may qualify for.", "session_id": "doc2dial_1093"}
{"topic_shift": false, "utterance": "I received a suspension order for an unsatisfied judgment related to a motor vehicle accident, collision or crash. What do I need to do?", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "want to remove a suspension related to an unsatisfied trial?", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "you must resolve the judgment", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "If i were notified that there is an unsatisfied judgment suspension on your record", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "you must contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can not clear the suspension without proof from the court", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "Once you receive the original documentation from the court or attorney", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "If i do not know which court to contact", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "you can call the NY State DMV Insurance Services Bureau. See Contact us", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "See Contact us", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "If i were notified that there is an unsatisfied judgment suspension on your record", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "you must contact the attorney or court that issued the judgment . The information on the suspension order will advise you of the name of the court and the court index number for the judgment . The DMV can not clear the suspension without proof from the court", "session_id": "doc2dial_2405"}
{"topic_shift": false, "utterance": "What happens with student loan delinquency and default?", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "Make sure you are paying your loans because they must be repaid and not put into delinquency because of non payment.", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "Have you missed a payment or having trouble making payments?", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "Yes, I have missed a payment because having trouble making payments.", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "It is important for you to contact and discuss options immediately with the organization that handles billing and other services for your loan to avoid defaulting on your loan.", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "who should I contact for the Federal Perkins Loan Program?", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "You should contact the school where you received all the loan details for.", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "What is happening with regards to student loans during the COVID-19 emergency?", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "All federal student loan borrowers have been automatically placed into an administrative forbearance and alllows you to stop paying monthly payments for now and no interest is being charged.", "session_id": "doc2dial_4074"}
{"topic_shift": true, "utterance": "What if I have a poor credit rating?", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "It might be difficult for you to obtain things like credit cards.", "session_id": "doc2dial_4074"}
{"topic_shift": true, "utterance": "What if I have defaulted on some of my federal student loans?", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "You should get in contact of the organization that notified you of the default as soon as possible so you can explain your situation fully and discuss your options.", "session_id": "doc2dial_4074"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain information about What affects your retirement benefits?", "session_id": "doc2dial_703"}
{"topic_shift": true, "utterance": "Everyone's retirement is unique. Beyond deciding when to start receiving retirement benefits, other factors that may affect your benefits include whether you continue to work, what type of job you had, and whether you have a pension from certain jobs.", "session_id": "doc2dial_703"}
{"topic_shift": true, "utterance": "Can pensions and taxes affect my retirement benefit?", "session_id": "doc2dial_703"}
{"topic_shift": false, "utterance": "Pensions and taxes have the potential to affect your retirement benefit.", "session_id": "doc2dial_703"}
{"topic_shift": true, "utterance": "At what age should you start receiving benefits?", "session_id": "doc2dial_703"}
{"topic_shift": false, "utterance": "The age at which you start collecting your retirement benefit affects the amount you will receive. There are three important things you need to know about age when thinking about when to start your benefits.", "session_id": "doc2dial_703"}
{"topic_shift": true, "utterance": "What else can affect retirement?", "session_id": "doc2dial_703"}
{"topic_shift": false, "utterance": "Other factors that may affect your benefits include whether you continue to work, what type of job you had, and whether you have a pension from certain jobs.", "session_id": "doc2dial_703"}
{"topic_shift": true, "utterance": "What are specific types of earnings?", "session_id": "doc2dial_703"}
{"topic_shift": false, "utterance": "Are you an American worker?", "session_id": "doc2dial_703"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_703"}
{"topic_shift": false, "utterance": "hello I need information about on-site research", "session_id": "doc2dial_2363"}
{"topic_shift": true, "utterance": "good to know When the AFI Automotive Facility Inspector arrives to inspect your facility", "session_id": "doc2dial_2363"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2363"}
{"topic_shift": true, "utterance": "What if I don't have my business name proof?", "session_id": "doc2dial_2363"}
{"topic_shift": false, "utterance": "If you don't have your business name proof yet, don't submit an application with the DMV yet! s     Corporations and LLC: You must send a copy of your State Department filing receipt.", "session_id": "doc2dial_2363"}
{"topic_shift": false, "utterance": "and what should i bring?", "session_id": "doc2dial_2363"}
{"topic_shift": false, "utterance": "You must send a copy of your State Department filing receipt.", "session_id": "doc2dial_2363"}
{"topic_shift": true, "utterance": "And those who inspect the vehicles they must have?", "session_id": "doc2dial_2363"}
{"topic_shift": false, "utterance": "Only stations that inspect Group 1a vehicles must have a CVIS. Opus Inspection is the current vendor supplying the equipment to New York State inspection stations.", "session_id": "doc2dial_2363"}
{"topic_shift": false, "utterance": "Where can i get more information?", "session_id": "doc2dial_2363"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_2363"}
{"topic_shift": false, "utterance": "Is it possible to qualify for FSA if I am a non-US citizen?", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "Yes, it is. You should never assume that you do not qualify for aid", "session_id": "doc2dial_3069"}
{"topic_shift": true, "utterance": "Where will I find out more information about eligible noncitizen status in relation to FSA?", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "Your school's financial aid office will have the information that you need", "session_id": "doc2dial_3069"}
{"topic_shift": true, "utterance": "Are there reasons why I could not receive financial aid as a noncitizen?", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "One of the ways that you can't recieve aid as a noncitizen is if you only have a Notice of Approval to Apply for Permanent Residence I-171 or I-464", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "No I don't", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "Are you currently in the US on an F-1 or F-2 nonimmigrant student visa, or on a J-1 or J-2 nonimmigrant Exchange Visitor Visa?", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "Yes, I am in that category", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "null", "session_id": "doc2dial_3069"}
{"topic_shift": true, "utterance": "Can I qualify for FSA if I am a citizen of the Federated States of Micronesia, the Republic of the Marshall Islands or the Republic of Palau?", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "In this case, you may only qualify for certain types of financial aid", "session_id": "doc2dial_3069"}
{"topic_shift": false, "utterance": "How can I enroll in direct deposit if I am already receiving benefits", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "already receive Social Security or SSI benefits and have a bank account?", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "Are you changing Social Security benefits online from direct deposit only?", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "And how is it done in the event that someone does not have an account?", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "You must open an account before you can sign up for Direct Deposit. You should compare prices in your area to find an account that has the features you want at a price you can afford.", "session_id": "doc2dial_717"}
{"topic_shift": true, "utterance": "What if I still don't receive benefits?", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "You still don't get Social Security or SSI benefits but are you planning to apply?", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "Do you already have an account?", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "Take your checkbook or a copy of your bank statement with you.", "session_id": "doc2dial_717"}
{"topic_shift": false, "utterance": "What are the requirements to become a driving school instructor?", "session_id": "doc2dial_2377"}
{"topic_shift": true, "utterance": "First , you must be employed by a driving school licensed by DMV . You must also meet several requirements identified in Commissioner s Regulations , including", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "you want to teach the Pre - licensing Course", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "you successfully complete a 30-hour Teaching Techniques and Methodology course a college - level course and have at least one year experience as a behind - the - wheel certified driving school instructor", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "ok I want to present that proof", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "you must first know all the requirements", "session_id": "doc2dial_2377"}
{"topic_shift": true, "utterance": "ok tell me the other requirements", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "you must first be employed by a licensed driving school .", "session_id": "doc2dial_2377"}
{"topic_shift": true, "utterance": "If a customer or DMV employee asks to see the certificate?", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "you must be able to present it .", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "what should i include in the application", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "you must include a certified copy of your driving record from the state agency that issued your license", "session_id": "doc2dial_2377"}
{"topic_shift": true, "utterance": "you can from a state other than New York", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "you must include with your application a certified copy of your driving record from the state agency that issued your license", "session_id": "doc2dial_2377"}
{"topic_shift": false, "utterance": "Hello I need information about registering a vehicle when it is out of state", "session_id": "doc2dial_2411"}
{"topic_shift": true, "utterance": "want to know How can you register while you are out of New York State?", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "Can I bring a copy of the proof of ownership?", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "proof of ownership must be original", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "How can I register while I am outside of New York State?", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "You can request a New York State registration and a certificate of title by mail from outside New York. You should send these items to a local DMV office", "session_id": "doc2dial_2411"}
{"topic_shift": true, "utterance": "My vehicle comes from another country. What I need to do?", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "Read the instructions on how to register an imported vehicle", "session_id": "doc2dial_2411"}
{"topic_shift": true, "utterance": "Can someone else file my application for registration with a DMV office for me?", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "Yes. Read the instructions on how to register a vehicle for someone else to learn how to do it.", "session_id": "doc2dial_2411"}
{"topic_shift": false, "utterance": "Hello, I would like you to help me choose the federal student loan payment plan that is best for me.", "session_id": "doc2dial_4060"}
{"topic_shift": false, "utterance": "Are you in search of a loan where your payments are more affordable?", "session_id": "doc2dial_4060"}
{"topic_shift": false, "utterance": "not necessarily", "session_id": "doc2dial_4060"}
{"topic_shift": true, "utterance": "And how can I see what plans you can access?", "session_id": "doc2dial_4060"}
{"topic_shift": false, "utterance": "Before contacting your loan manager to discuss repayment plans, you can use our Loan Simulator to get an early look at the plans you may be eligible for and see estimates of how much you would pay monthly and overall.", "session_id": "doc2dial_4060"}
{"topic_shift": true, "utterance": "and what are the loans based on?", "session_id": "doc2dial_4060"}
{"topic_shift": false, "utterance": "repayment plans may give you more time to repay your loans or may be based on your income.", "session_id": "doc2dial_4060"}
{"topic_shift": false, "utterance": "And then could I change the payment plan?", "session_id": "doc2dial_4060"}
{"topic_shift": false, "utterance": "Although you can select or be assigned a payment plan when you start paying off your student loan, you can change your payment plans at any time for free.", "session_id": "doc2dial_4060"}
{"topic_shift": true, "utterance": "And how is the federal Perkins loan?", "session_id": "doc2dial_4060"}
{"topic_shift": false, "utterance": "The options for the repayment plan of the Perkins Loan are not the same as for the loans of the Direct Loan Program or the FFEL Program. Check with your school for more information on Perkins loan repayment plans.", "session_id": "doc2dial_4060"}
{"topic_shift": false, "utterance": "Good day. I have some doubts related to some benefits on pension.", "session_id": "doc2dial_1118"}
{"topic_shift": false, "utterance": "The VA pension benefits are available for some wartime veterans and their survivors.", "session_id": "doc2dial_1118"}
{"topic_shift": true, "utterance": "Have you check the information on this site about it?", "session_id": "doc2dial_1118"}
{"topic_shift": false, "utterance": "No, not really. But I would like to know more about it.", "session_id": "doc2dial_1118"}
{"topic_shift": false, "utterance": "What kind of information can I receive from here?", "session_id": "doc2dial_1118"}
{"topic_shift": false, "utterance": "You'll find information related to how to get a VA pension benefit, how to manage it with some other information and resources you might need.", "session_id": "doc2dial_1118"}
{"topic_shift": true, "utterance": "The payment of the pension is done on cash?", "session_id": "doc2dial_1118"}
{"topic_shift": false, "utterance": "No, I'm afraid no. It's paid electronically, for direct deposit or pre-paid debit card.", "session_id": "doc2dial_1118"}
{"topic_shift": true, "utterance": "My parents can get some help of this benefit of mine?", "session_id": "doc2dial_1118"}
{"topic_shift": false, "utterance": "Yes, but you need to check your dependency and indemnity compensation claim status for that.", "session_id": "doc2dial_1118"}
{"topic_shift": true, "utterance": "Do you bring assistance through phone lines?", "session_id": "doc2dial_1118"}
{"topic_shift": false, "utterance": "Yes, we do. You can call us for support to the 877-294-6380 for pension beneficiaries and for the VA benefits hotline 800-827-1000 and the eBenefits technical support 800-983-0937. We'll be happy to help you.", "session_id": "doc2dial_1118"}
{"topic_shift": false, "utterance": "I want help with the new IDs and I want 'veteran' added to it", "session_id": "doc2dial_2439"}
{"topic_shift": true, "utterance": "Okay, so you have a Standard license and want to change to a REAL ID or Enhanced license and you want to add your veteran status?", "session_id": "doc2dial_2439"}
{"topic_shift": false, "utterance": "I don't have a drivers license just an ID", "session_id": "doc2dial_2439"}
{"topic_shift": true, "utterance": "Do we get a refund for the fee you charge when we get our license?", "session_id": "doc2dial_2439"}
{"topic_shift": false, "utterance": "Yes, if you applied to have the Veteran Indicator added to your license and were charged a document fee, you are entitled to a refund for the fee.", "session_id": "doc2dial_2439"}
{"topic_shift": false, "utterance": "So you charge us then we submit a request for a refund?", "session_id": "doc2dial_2439"}
{"topic_shift": false, "utterance": "You won't need to request a refund.  Each eligible customer will get a letter and refund check from New York State.", "session_id": "doc2dial_2439"}
{"topic_shift": true, "utterance": "can I use an NA form 13038 to prove I'm a veteran so I can get my veteran license?", "session_id": "doc2dial_2439"}
{"topic_shift": false, "utterance": "Yes, we accept a Certification of Military Service, NA FORM 13038, that indicates a discharge that is either \"honorable\"  or \"under honorable conditions\" as proof.", "session_id": "doc2dial_2439"}
{"topic_shift": true, "utterance": "why are you giving refunds on the license fees?", "session_id": "doc2dial_2439"}
{"topic_shift": false, "utterance": "A law was enacted that permits us to refund a fee paid by a veteran when they received a veteran indicator on their DMV document.", "session_id": "doc2dial_2439"}
{"topic_shift": false, "utterance": "Why do I need Exit Counseling?", "session_id": "doc2dial_4048"}
{"topic_shift": true, "utterance": "Do you know what Exit Counseling is for?", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "Yes, I know what it is for.", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "Then you are aware that it provides important information to get you ready to pay back your federal student loan.", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "I have a subsidized PLUS loan do I need Exit Counseling?", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "Yes, it is required for you to complete Exit Counseling because you have a subsidized PLUS loan.", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "What if I drop below half-time enrollment, do I have to complete the Exit Counseling?", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "Yes, you would have to complete the Exit Counseling.", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "What if I decide to leave school?", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "Then you are required to take Exit Counseling.", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "Do I have to take it once I graduate?", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "Yes, if you have the Direct PLUS loan or FFEL loan you would have to take Exit Counseling.", "session_id": "doc2dial_4048"}
{"topic_shift": false, "utterance": "Hi. I need more information about your medical benefits package", "session_id": "doc2dial_3727"}
{"topic_shift": true, "utterance": "In our package we cover preventive care services, such as:\u00a0 Health exams, including gender-specific exams\u00a0 Health education, including nutrition education", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "What finger to do to use these services?", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "In order to use these services, you must be enrolled in VA health care, and you must have received care from us within the past 24 months. Be sure to tell the urgent care provider that you are using the VA urgent care benefit when you arrive.", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "What should I do if the emergency care they give me is not covered by VA?", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "You must meet several requirements. Learn more about non-VA emergency medical care", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "and where do i get that information?", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "go to the non-VA emergency medical care section", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "How do I contact the patient advocate at the VA Medical Center?", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "Go to the website of the VA health care system of which the medical center is a part. In page navigation, click on Patients and Visitors.", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "What requirements do I need?", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "Are you enrolled in VA Health Care?", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "do not", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "does not qualify as it does not meet all the requirements", "session_id": "doc2dial_3727"}
{"topic_shift": true, "utterance": "where to get more information about priority groups?", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "you can browse our website", "session_id": "doc2dial_3727"}
{"topic_shift": false, "utterance": "Hey there. I'm looking for information on pension benefits.", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "The pension benefits is for those wartime veterans and their survivors.", "session_id": "doc2dial_1130"}
{"topic_shift": true, "utterance": "Have you check the information on this site?", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "Yes, I have check some few things, but not too much.", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "Well, here you can find almost all the information you need about the pension benefits and how to manage it.", "session_id": "doc2dial_1130"}
{"topic_shift": true, "utterance": "That sounds great. But what else can you tell me about it?", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "VA pension rates for Veterans, include aid and attendance and house bounds rates.", "session_id": "doc2dial_1130"}
{"topic_shift": true, "utterance": "I see. And what do I need to get this benefits?", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "First you need to apply for the benefit, so we can help you to manage it.", "session_id": "doc2dial_1130"}
{"topic_shift": true, "utterance": "There are greater benefits?", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "Yes. you need to follow the steps to apply for an extra VA pension benefits.", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "This benefit can go for my spouse and children?", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "Yes, they need to apply to see if they qualify for the VA pension benefits as surviving spouse and child.", "session_id": "doc2dial_1130"}
{"topic_shift": false, "utterance": "can you give me details of VR&E Independent Living track", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "If your service - connected disability limits your ability to perform activities of daily living like bathing , dressing , accessing the community , and interacting with others and you can t return to work right away", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "if that applies to me", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "you may qualify for independent living services through the Vocational Rehabilitation and Employment VR&E Independent Living track", "session_id": "doc2dial_1656"}
{"topic_shift": true, "utterance": "How do I get these benefits?", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "First , you ll need to apply for VR&E benefits .", "session_id": "doc2dial_1656"}
{"topic_shift": true, "utterance": "which are the requirements?", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "You have a serious employment handicap SEH", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "you may not be eligible for independent living services if you are a service member or veteran with a disability", "session_id": "doc2dial_1656"}
{"topic_shift": true, "utterance": "If you have your VA disability rating", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "Click Vocational Rehabilitation and Employment Program", "session_id": "doc2dial_1656"}
{"topic_shift": false, "utterance": "Hello, I would like to obtain Information about the downloadable paid employment spreadsheet", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "The 2011 Downloadable Paid Employment Worksheet provides the public with information about educational programs that prepare students for paid employment in a GE recognized occupation program. In accordance with regulations effective July 1, 2012, the United States Department of Education calculates metrics for GE Programs each year.", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "Have you already seen the publication of the informative rates?", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "The Department determined that the published Title IV Medium Loan amount reflected student debt information for the most recent loan year, but did not include debt information for prior years.", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "why can't reporting rates form a basis for making assumptions?", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "What if the program had less than 30 students?", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "The 2011 GE reporting rates were not calculated for a GE program if the program had 30 or fewer alumni in the relevant two-year period.", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "and with these informative rates can be projections on the rates of future years?", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "The 2011 Disclosure Rates are not intended to form a basis for making general or specific assumptions or determinations about specific GE Programs, or for projections of future years' rates.", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "The information of the rate with which intention was produced?", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "The 2011 GE information rate information included in the downloadable spreadsheet was produced to provide institutions with preliminary information that they can use to evaluate their GE programs in preparation for the official paid employment metrics that are They will calculate for the first time in 2013.", "session_id": "doc2dial_3041"}
{"topic_shift": false, "utterance": "What can you tell me about entrance counseling when it comes to Federal Student Aid?", "session_id": "doc2dial_3055"}
{"topic_shift": true, "utterance": "Do you want to learn why you need entrance counseling because you have a Direct Loan or Federal Family Education Loan?", "session_id": "doc2dial_3055"}
{"topic_shift": false, "utterance": "No, I do not have a Direct Loan right now.", "session_id": "doc2dial_3055"}
{"topic_shift": true, "utterance": "Do you need to\u00a0 complete the entrance counseling?", "session_id": "doc2dial_3055"}
{"topic_shift": false, "utterance": "Yes, I was now made aware I need to complete the entrance counseling.", "session_id": "doc2dial_3055"}
{"topic_shift": true, "utterance": "What do I need to complete this counseling?", "session_id": "doc2dial_3055"}
{"topic_shift": false, "utterance": "You will need a verified FSA ID.", "session_id": "doc2dial_3055"}
{"topic_shift": true, "utterance": "How long will the entrance couseling take me to complete?", "session_id": "doc2dial_3055"}
{"topic_shift": false, "utterance": "Actually, the process should be completed in one session and usually takes around 20-30 minutes of you time.", "session_id": "doc2dial_3055"}
{"topic_shift": true, "utterance": "Does each school have the same entrance counseling requirements to complete?", "session_id": "doc2dial_3055"}
{"topic_shift": false, "utterance": "Every school may have something different for entrance counseling to complete and it is smart to check with your school's financial aid office to be sure the counseling available on this Website will satisfy the requirements.", "session_id": "doc2dial_3055"}
{"topic_shift": false, "utterance": "Who is the one that requires me to complete the entrance counseling?", "session_id": "doc2dial_3055"}
{"topic_shift": false, "utterance": "It is the Federal Government that requires you to complete the counseling to make sure you understand the responsibilities and obligations that come along with loans.", "session_id": "doc2dial_3055"}
{"topic_shift": false, "utterance": "I need information. Tell me about the program for family caregivers.", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "Are you a family member caring for a Veteran with disabilities?", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "In that case we want to support you. We recognize that family caregivers enhance the health and well-being of Veterans they care for in their home.", "session_id": "doc2dial_1642"}
{"topic_shift": true, "utterance": "Can you just tell me if I qualify for benefits through your program?", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "You'll qualify for this program based on your Veteran's qualifications. You may be eligible if the Veteran you're caring for meets both of the requirements.", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "What are those requirements?", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "Has the Veteran had a serious injury including traumatic brain injury, psychological trauma, or other mental disorder that was caused or made worse by their active-duty service on or after September 11, 2001?", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "No. No, that is not the case.", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "Then I'm afraid you are not eligible for this program.", "session_id": "doc2dial_1642"}
{"topic_shift": true, "utterance": "That's a bummer. Well, can't you make this program available for people like us?", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "We're working to give more family caregivers access to this program so we can support them as they care for Veterans of all eras. We're in the process of putting in place the technology we need to support this expanded access.", "session_id": "doc2dial_1642"}
{"topic_shift": false, "utterance": "Are there articles and resources that have more information on VA Pension Benefits?", "session_id": "doc2dial_1124"}
{"topic_shift": true, "utterance": "Yes, articles include information on VA pension rates for VeteransView VA pension rates for Veterans, including Aid and Attendance and Housebound rates.", "session_id": "doc2dial_1124"}
{"topic_shift": true, "utterance": "Are you interested in learning about other benefits of the VA Pension?", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "No, thank you I am not interested today.", "session_id": "doc2dial_1124"}
{"topic_shift": true, "utterance": "Am I able to change my address on file?", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "Yes, you are able to change your address in your VA.gov profile.", "session_id": "doc2dial_1124"}
{"topic_shift": true, "utterance": "Are there other ways I can send it my application besides on the computer?", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "Yes, you can mail or fax your VA Pension Application.", "session_id": "doc2dial_1124"}
{"topic_shift": true, "utterance": "Are there eligibility conditions for qualifying for VA Pension benefits?", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "Yes, you must qualify to receive these benefits.", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "Am I able to complete my VA Form 21P-527EZ form online?", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "Yes, this application can be completed online.", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "Can children be on this program as well or is it only for surviving spouses?", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "Children of deceased veterans with wartime service are able to receive benefits as well.", "session_id": "doc2dial_1124"}
{"topic_shift": false, "utterance": "how you entered tutorial assistance", "session_id": "doc2dial_3733"}
{"topic_shift": false, "utterance": "Are you using VA educational assistance and struggling with courses?", "session_id": "doc2dial_3733"}
{"topic_shift": false, "utterance": "I am not using VA educational assistance", "session_id": "doc2dial_3733"}
{"topic_shift": true, "utterance": "But if I am using the GI Bill Post-9/1, can I enter?", "session_id": "doc2dial_3733"}
{"topic_shift": false, "utterance": "your instructor must also sign section 18 of this form. Download form VA 22 - 1990 t PDF The form must be signed and dated on or after the date of the last certified tutoring session, point 12b on the form.", "session_id": "doc2dial_3733"}
{"topic_shift": true, "utterance": "ok what are the requirements?", "session_id": "doc2dial_3733"}
{"topic_shift": false, "utterance": "You are enrolled in an educational program part-time or more", "session_id": "doc2dial_3733"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3733"}
{"topic_shift": false, "utterance": "Can't get this benefit I'm sorry", "session_id": "doc2dial_3733"}
{"topic_shift": true, "utterance": "ok y If my school approves of your need for a tutor?", "session_id": "doc2dial_3733"}
{"topic_shift": false, "utterance": "You will be assigned a tutor and will confirm the hourly payment of the tutor.", "session_id": "doc2dial_3733"}
{"topic_shift": false, "utterance": "Hi good morning, I'm having some insurance lapsing, Can you help me on that?", "session_id": "doc2dial_3900"}
{"topic_shift": true, "utterance": "No problem. In first place, remember you must have insurance or else you can get into trouble with your plates. Besides, you must keep the address for your vehicle registration and driver license current with the DMV, plus have liability coverage from a company licensed by NYS Department of Financial Services and authorized by the NYS DMV.", "session_id": "doc2dial_3900"}
{"topic_shift": false, "utterance": "Do you have or not, a valid auto liability insurance coverage for your vehicle?", "session_id": "doc2dial_3900"}
{"topic_shift": false, "utterance": "No, i don't have one.", "session_id": "doc2dial_3900"}
{"topic_shift": true, "utterance": "O.k, i'll wait but meanwhile, Can you tell me what could happen if by any chance i get involved in an accident while i'm not covered?", "session_id": "doc2dial_3900"}
{"topic_shift": false, "utterance": "I hope you don't get that situation, but if you do, you'll get your driver license and vehicle registration revoked for at least one year. so you better watch out on that..", "session_id": "doc2dial_3900"}
{"topic_shift": true, "utterance": "I'll do my best to not get into that, i can assure you. hey, by the way, If i can't do my vehicle's registration because this insurance problem, can anyone else do the reg?", "session_id": "doc2dial_3900"}
{"topic_shift": false, "utterance": "I sincerely hope you can. Regarding your question, sorry but that answer is no. DMV won't issue a new registration if some kind of attempt for avoiding suspensions is detected.", "session_id": "doc2dial_3900"}
{"topic_shift": true, "utterance": "And there is no chance to remove that suspension?", "session_id": "doc2dial_3900"}
{"topic_shift": false, "utterance": "Well, there's a possibility, but only if you're eligible. If that's the case, you can just pay the optional civil penalty for the entire length of the lapse suspended.", "session_id": "doc2dial_3900"}
{"topic_shift": false, "utterance": "And if i get suspended?", "session_id": "doc2dial_3900"}
{"topic_shift": false, "utterance": "You must then take some action.", "session_id": "doc2dial_3900"}
{"topic_shift": false, "utterance": "What amounts are refundable if I return my plates to the DMV?", "session_id": "doc2dial_1871"}
{"topic_shift": true, "utterance": "Are you wanting to transfer the remaining registration credit to another vehicle that you need to register?", "session_id": "doc2dial_1871"}
{"topic_shift": false, "utterance": "I wasn't wanting to transfer the credit that way.  I was not aware that I could, but, since you said that it is possible to transfer the remaining registration credit to another vehicle, I might wait as I am about to purchase my husband a new car.", "session_id": "doc2dial_1871"}
{"topic_shift": false, "utterance": "When you surrender your vehicle plates to the DMV, you may be eligible to transfer the remaining registration credit to another vehicle you want to register, or get a refund for the registration fee.  You get a refund or registration transfer credit for your vehicle plate fee, title certificate fee and any other fee or tax that you paid when you registered the vehicle.", "session_id": "doc2dial_1871"}
{"topic_shift": true, "utterance": "Will I get this refund immediately when I surrender my plates?", "session_id": "doc2dial_1871"}
{"topic_shift": false, "utterance": "When you surrender your plates, your Receipt FS-6 T indicates if you are eligible to receive a refund.  If you are eligible and you do not request a transfer receipt, the refund will be processed automatically and you will receive it in the mail in several weeks.", "session_id": "doc2dial_1871"}
{"topic_shift": true, "utterance": "What was the form that would indicate if I am eligible for the refund?", "session_id": "doc2dial_1871"}
{"topic_shift": false, "utterance": "Your Receipt FS-6 T indicates if you are eligible to receive a refund.", "session_id": "doc2dial_1871"}
{"topic_shift": true, "utterance": "How do I apply for a full 2-year refund if my registration was never used?", "session_id": "doc2dial_1871"}
{"topic_shift": false, "utterance": "You can apply for a refund of the 2-year registration fee only if the registration was truly never used and it is not more than 60 days from the date the registration was issued.  A processing fee of a dollar is subtracted from the refund amount.  To apply, you must surrender the vehicle plates and the unused registration sticker and stub at the DMV office and request a 2-year refund.  If you are eligible, the DMV will issue a receipt that displays two year refund.", "session_id": "doc2dial_1871"}
{"topic_shift": true, "utterance": "What procedure to I have to follow to get this refund, though, if I have changed my name?", "session_id": "doc2dial_1871"}
{"topic_shift": false, "utterance": "You must still surrender the vehicle plates at a DMV office, but request a transfer receipt, not a refund receipt.  You will then send that to the address of the Request for Refund MV-215 form along with the completed and signed Request for Refund [1] MV-215 and proof of the name change such as a marriage certificate, divorce certificate, or other court papers.   At that point, the DMV will issue your refund in your new name if you are eligible.", "session_id": "doc2dial_1871"}
{"topic_shift": true, "utterance": "Will the DMV issue a refund if the registrant died?", "session_id": "doc2dial_1871"}
{"topic_shift": false, "utterance": "The DMV will issue the refund to the name of the estate if the plates are surrendered at the DMV office and a transfer receipt is requested and the executor of the estate sends a completed and signed Request for Refund [1]MV-215, with \"deceased\" written on the form, a photocopy of the death certificate, and the transfer certificate to the address listedon the Request for Refund MV-215.", "session_id": "doc2dial_1871"}
{"topic_shift": false, "utterance": "How my records are reconstructing?", "session_id": "doc2dial_918"}
{"topic_shift": true, "utterance": "Do you want VA reconstruct your records?", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "Not now.", "session_id": "doc2dial_918"}
{"topic_shift": true, "utterance": "Do you need to get your records?", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "Yes, I need them.", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "Are you filing a VA disability compensation claim?", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "No at all", "session_id": "doc2dial_918"}
{"topic_shift": true, "utterance": "How should I to submit?", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "You can file your claim online, mail, in person orwith the help of a trained professional.", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "How do I claim something related to the reconstruction of records?", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "Please,  you must to work with a professional, such as an accredited attorney, claims agent or Veterans Service Officer (VSO)", "session_id": "doc2dial_918"}
{"topic_shift": true, "utterance": "What should I do if I'm filing a VA disability compensation claim?", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "Follow this steps:", "session_id": "doc2dial_918"}
{"topic_shift": false, "utterance": "I want to know more about transfer credit.", "session_id": "doc2dial_1865"}
{"topic_shift": true, "utterance": "Like, what if I transfer my remaining registration to another vehicle?.", "session_id": "doc2dial_1865"}
{"topic_shift": false, "utterance": "In that case, your new registration will expire the same date as your old one, and you can only do this for an new original registration. You can not use it to renew a registration.", "session_id": "doc2dial_1865"}
{"topic_shift": true, "utterance": "If I'm eligible for a refund, how can I get one?", "session_id": "doc2dial_1865"}
{"topic_shift": false, "utterance": "I also wants to request a transfer receipt.", "session_id": "doc2dial_1865"}
{"topic_shift": false, "utterance": "When not eligible for a refund or wanting a transfer receipt, the DMV office can give you a Receipt FS-6 T for you to use to transfer the registration to another vehicle.", "session_id": "doc2dial_1865"}
{"topic_shift": true, "utterance": "What do I need to apply for a full 2-year refund?", "session_id": "doc2dial_1865"}
{"topic_shift": false, "utterance": "you have to surrender the vehicle plate and the unused registration sticker and stop at your local DMV office and request a 2-year refund.", "session_id": "doc2dial_1865"}
{"topic_shift": false, "utterance": "My registration sticker is attached to the vehicle windshield, is that a problem?", "session_id": "doc2dial_1865"}
{"topic_shift": false, "utterance": "yes, you can't remove the sticker and can't apply for a full refund.", "session_id": "doc2dial_1865"}
{"topic_shift": false, "utterance": "If I have a driver license from another country and I have a NY State learner permit, can I drive without a supervising driver?", "session_id": "doc2dial_3914"}
{"topic_shift": true, "utterance": "Yes. Your valid foreign driver license allows you to drive without a supervising driver . You can drive on any street , road , highway , bridge , or tunnel , except in a DMV road test area", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "your driver license is printed in any language except English?", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "not", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "If i have a NY State learner permit , and not have a valid foreign driver license", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "NY State law requires a supervising driver to ride with you . The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "I need more information", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive", "session_id": "doc2dial_3914"}
{"topic_shift": true, "utterance": "If my Temporary Visitor status has been extended", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "you must go to a DMV office with your updated paperwork from the United States Department of Homeland Security DHS . We will update our records to show that your Temporary Visitor status has been extended so you can renew your license .", "session_id": "doc2dial_3914"}
{"topic_shift": true, "utterance": "If i have a NY State learner permit , and not have a valid foreign driver license", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "NY State law requires a supervising driver to ride with you. The supervising driver must be age 21 or over and must have a valid driver license to operate the vehicle that you drive", "session_id": "doc2dial_3914"}
{"topic_shift": false, "utterance": "Hello. I'm looking for information.", "session_id": "doc2dial_924"}
{"topic_shift": true, "utterance": "If you need some extra information, you can watch our videos to learn how VA disability, ratings and compensations works.", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "You can start by 'Compensation 101: How did I get this rating?'", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "Wondeful, thanks. But where can I get this video?", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "You can search it on youtube by the name of Compensation 101", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "What happens if I got any kind of doubt?", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "If you have any question or comments about the videos, oplease call us at 877-827-1000. We'll be there for you monday through friday, 8a.m. to 9p.m.ET", "session_id": "doc2dial_924"}
{"topic_shift": true, "utterance": "But can you tell me something of how the rating system works?", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "Yes. You need to look at your highest disability rating or highest combinated and your next lowest rating.", "session_id": "doc2dial_924"}
{"topic_shift": true, "utterance": "Is there any material about explanatory about the compensation by disability?", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "Yes, of course. You can look for compensation 101 at Youtube, with the name of what is disability compensation.", "session_id": "doc2dial_924"}
{"topic_shift": true, "utterance": "But how do you rate someone?", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "We look for your highest rating in the left column of the combined rating table and the next highest rating in the top row of the combined rating table.", "session_id": "doc2dial_924"}
{"topic_shift": false, "utterance": "What if someone has been told they no longer can get federal student aid?", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "In most situations there are things you can do to get back your eligibility.", "session_id": "doc2dial_3082"}
{"topic_shift": true, "utterance": "Is it possible to get federal student aid funds if I have been convicted or pled guilty to a crime involving fraud to get federal student aid?", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "You will absolutely have to repay the funds to the US Department of Education or to the federal student loan holder or servicer.", "session_id": "doc2dial_3082"}
{"topic_shift": true, "utterance": "How does one think they got a high school diploma but they actually don't have one?", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "This may occur because your high school is a diploma mill that charges a student a fee and requires him or her to complete little or no course work to get the diploma.", "session_id": "doc2dial_3082"}
{"topic_shift": true, "utterance": "What happens if I accidentally received more federal student loan or grant money than I was supposed to receive?", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "In this case you would need to repay the amount that was given above the maximum you were allowed to receive by repaying it all at once or make arrangements to repay some at a time.", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "Do you have questions about repaying aid or getting additional aid?", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "Yes, I have questions.", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "Then you should talk to the school financial aid office staff.", "session_id": "doc2dial_3082"}
{"topic_shift": true, "utterance": "I have a property subject to a judgment lien, what do I do?", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "Did you receive the judgment lien?", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "Yes, I received the judgment lien.", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "Then it is your duty to pay to lien in full or make arrangements to pay the debt in payments.", "session_id": "doc2dial_3082"}
{"topic_shift": false, "utterance": "I need help with increasing the disability rating for time in a hospital", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "Did you spend time in a VA hospital because of a disability related to your military service?", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "yes, spend time in a VA hospital", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "Yes, you can get additional disability compensation or benefits with a temporary disability rating of 100% for the time you spent in the hospital.", "session_id": "doc2dial_1695"}
{"topic_shift": true, "utterance": "Can I get VA disability benefits?", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you meet some situations describe your experience", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "Do you meet any requirements to obtain disability benefits?", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "Do you meet any requirements to obtain disability benefits?", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "spent more than 21 days in a VA hospital because of a service-related disability?", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "if you spend more than 21 days in a VA hospital because of a disability", "session_id": "doc2dial_1695"}
{"topic_shift": true, "utterance": "how to file a claim if you were not in a VA hospital?", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "When filing your claim, you will need to give us the hospital discharge report that indicates the duration and cause of your hospitalization.", "session_id": "doc2dial_1695"}
{"topic_shift": false, "utterance": "can you give me more information about renewing the non-driver ID card?", "session_id": "doc2dial_1859"}
{"topic_shift": true, "utterance": "My status is Temporary Visitor.", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "You'll be able to renew your non-driver ID card only if your Temporary Visitor status is not expired at the DMV.", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "So how can I renew my non-driver ID card?", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "You can do it online, via mail or at a DMV office.", "session_id": "doc2dial_1859"}
{"topic_shift": true, "utterance": "I got my non-driver ID on February 12, 2917. It's not enhanced. What kind of ID do I have?", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "In your case, you have a Standard document.", "session_id": "doc2dial_1859"}
{"topic_shift": true, "utterance": "Can I renew more than 41 days before my 21st birthday?", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "You can but your ID will have a \"UNDER 21\" message on it.", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "What if my renewal is processed 40 days before my birthday?", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "We'll send you your non-driver ID card with the \"UNDER 21\" message on or near your birth date.", "session_id": "doc2dial_1859"}
{"topic_shift": true, "utterance": "In case my non-driver ID is expired for over 2 years can I still renew it?", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "you have to apply for an original non-driver ID card.", "session_id": "doc2dial_1859"}
{"topic_shift": true, "utterance": "My Temporary Visitor status was recently extended, what should I do now?", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "Go to a DMV office with your updated paperwork from the DHS. We'll use your updated paperwork to update our records to show that your status has been extended so you can renew your non-driver ID card. Your new card will show the new temporary visitor expiration date.", "session_id": "doc2dial_1859"}
{"topic_shift": false, "utterance": "How can I be eligible for VA Vocational Rehab and Employment?", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "You should review VA Vocational Rehab and Employment eligibility requirements for Veterans and active-duty service members.", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Do you have a disability that was caused or made worse by active duty service and limits your ability to work?", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Yes, I have a disability that was caused by my active duty service and limits my ability to work.", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Then it sounds like you could be eligible to get employment support or services to help you live as independently as possible.", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Can I be an active-duty service member to get be eligible for VR&E?", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Yes, you can be an active-duty service member.", "session_id": "doc2dial_1681"}
{"topic_shift": true, "utterance": "Can a Veteran be eligible for VR&E?", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Yes, a Veteran can be eligible for VR&E benefits and services and you meet all of the requirements.", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Do you know if all of these requirements are true to you?", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Yes, I meet all the requirements that are listed for VR&E.", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Let me double check, did you receive a dishonarable discharge?", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Yes, I received a dishonorable discharge.", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Do you have a service-connected disability rating of at least 10% from VA?", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "No, I do have a service-connected disability rating of at least 10% from VA.", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Then you do not meet all the requirements to be eligible for VR&E.", "session_id": "doc2dial_1681"}
{"topic_shift": false, "utterance": "Hello there, I came here looking for information on how to register a snowmobile. Can you answer a few questions about that?", "session_id": "doc2dial_2388"}
{"topic_shift": true, "utterance": "Of course. Be advised that the snowmobile registration system only allows for 20 characters for the street address and 14 characters for the city.", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "Is your street address or city name too long to fit in the field?", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "Yes, I had some issues with that.", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "In that case please follow our guidelines until the information fits within the field. First, use numbers (digits) instead of words for the house number.", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "What about abbreviations? If I can abbreviate my street name, should I do that?", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "Yes, use an accepted abbreviation. You can abbreviate or omit the street type.", "session_id": "doc2dial_2388"}
{"topic_shift": true, "utterance": "Can you suggest a topic to me?", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "Registration.", "session_id": "doc2dial_2388"}
{"topic_shift": true, "utterance": "Do spaces count as a character?", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "Yes, spaces count as a character.", "session_id": "doc2dial_2388"}
{"topic_shift": true, "utterance": "I thought so. And what if I don't have any of the required documents to register a vehicle?", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "In that case you must provide other kinds of proof.", "session_id": "doc2dial_2388"}
{"topic_shift": false, "utterance": "Can you tell me about the disability ratings", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "yes, we can help you learn about VA disability ratings and how we assign your rating", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "Do you have more than one service-connected condition?", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_930"}
{"topic_shift": true, "utterance": "can you tell me what a disability rating is?", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "You are assigned a disability rating based on the severity of your disability . We express this rating as a percentage , representing how much your disability decreases your overall health and ability to function .We then use your disability rating to determine your disability compensation rate , so we can calculate how much money you will receive from us each month .", "session_id": "doc2dial_930"}
{"topic_shift": true, "utterance": "If we have two disabilities does the most severe one determine our rating?", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "If you have 2 disabilities we will round that combined value to the nearest 10 % to find your combined disability rating. We round combined values ending in 1 to 4 down , and those ending in 5 to 9 up .", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "so if I get something ending in a 4 it would go down ?", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "In our example your combined disability rating would be 70 %  after it was rounded from 74..", "session_id": "doc2dial_930"}
{"topic_shift": true, "utterance": "do you have anything I can look at for more info, like videos that explain things?", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "Yes, we have videos up on Youtube", "session_id": "doc2dial_930"}
{"topic_shift": false, "utterance": "What is good advice when accepting financial aid?", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "Always accept the financial aid funds you don't have to repay.", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "Have you received your school financial aid offer?", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "Yes, I have received the college I am attending financial aid offer.", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "That's good but remember to indicate which financial aid you would like to accept by making an informed decision.", "session_id": "doc2dial_3096"}
{"topic_shift": true, "utterance": "How do I choose which is the best financial aid to accept?", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "There are many things to keep in mind when you get an aid offer such as, free money first earned money second, borrowed money last.", "session_id": "doc2dial_3096"}
{"topic_shift": true, "utterance": "What is good advice when I need to accept a loan?", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "Usually choose the federal student loans offered to you first because they usually have the most favorable terms.", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "What if my living expenses are not as costly as the amount estimated by the school I am attending?", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "You always can turn down the loan or ask for a lower amount and your school will help you with this.", "session_id": "doc2dial_3096"}
{"topic_shift": true, "utterance": "How do I inform my school which aid I will accept?", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "Follow the directions on your student aid offer and sometimes you might have to enter the amounts you are accepting in an online form and then submit the form.", "session_id": "doc2dial_3096"}
{"topic_shift": false, "utterance": "How do I provide proof of my SSI?", "session_id": "doc2dial_3928"}
{"topic_shift": true, "utterance": "Do you want to prove you receive SSI?", "session_id": "doc2dial_3928"}
{"topic_shift": false, "utterance": "Yes, I need to prove I receive SSI.", "session_id": "doc2dial_3928"}
{"topic_shift": false, "utterance": "Please bring in one of the original documents not photocopied to the DMV.", "session_id": "doc2dial_3928"}
{"topic_shift": false, "utterance": "What if I want to exchange in an office and keep my standard document type?", "session_id": "doc2dial_3928"}
{"topic_shift": false, "utterance": "Then we have some steps you need to follow.", "session_id": "doc2dial_3928"}
{"topic_shift": true, "utterance": "Is there a topic I can locate online?", "session_id": "doc2dial_3928"}
{"topic_shift": false, "utterance": "Yes look under the topic ID Card.", "session_id": "doc2dial_3928"}
{"topic_shift": true, "utterance": "Will they accept my standard passport?", "session_id": "doc2dial_3928"}
{"topic_shift": false, "utterance": "As of October 1, 2020 they will not accept a standard passport and you should come to the DMV to upgrade to an Enhanced or REAL ID.", "session_id": "doc2dial_3928"}
{"topic_shift": true, "utterance": "What if I do not have a Enhanced or REAL ID?", "session_id": "doc2dial_3928"}
{"topic_shift": false, "utterance": "You will be able to use a standard passport up until October, 2020.", "session_id": "doc2dial_3928"}
{"topic_shift": false, "utterance": "I need help planning for my survivors.", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "Are you currently planning for the future of your survivors?", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "Yes, I am.", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "If you have earned enough Social Security credits, then Social Security can help your family should you die now.", "session_id": "doc2dial_2"}
{"topic_shift": true, "utterance": "Can my stepfather receive the benefits too?", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "He can if he became your stepfather before you turned 16.", "session_id": "doc2dial_2"}
{"topic_shift": true, "utterance": "How much my family members can get from the benefits?", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "there's a limit to the amount they can receive each month, but it varies. Normally is equal to between 150 and 180 percent of the basic benefit rate.", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "is the sum payable to your family members greater than this limit?", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "no, it isn't", "session_id": "doc2dial_2"}
{"topic_shift": true, "utterance": "Tell me about the credits I can earn through Social Security.", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "You can get up to four credits each year. You get 1 credit for every 1,360$ you earn during the year.", "session_id": "doc2dial_2"}
{"topic_shift": true, "utterance": "How much money would my survivors receive?", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "it depends on the average lifetime earnings you get. The higher your earnings the more they'll receive.", "session_id": "doc2dial_2"}
{"topic_shift": false, "utterance": "Can you explain PTSD to me?", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster.  Most people have some stress reactions following trauma.  But if the reactions don't go away over time or they disrupt your life, you may have posttraumatic stress disorder.", "session_id": "doc2dial_1468"}
{"topic_shift": true, "utterance": "Can I get disability benefits from the VA for posttraumatic stress disorder?", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms, and if the stressor happened during your service, can't function as well as you once did because of your symptoms, and a doctor has given you the diagnosis.", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "I feel I have PTSD, but not from a time related to the time I was serving.", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "If your stressor occurred outside of your service time, you do not meet all of the requirements to receive benefits from the VA.", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "I cannot function as well as I used to as a result of a major stressor due to a very negative life event.  Can I get benefits from the VA?", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "You must meet each and every one of the requirements to qualify for payments.", "session_id": "doc2dial_1468"}
{"topic_shift": true, "utterance": "If I am a veteran in crisis, where can I get support?", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "You can use the Veterans' Crisis Line which you can dial to speak to someone or there is a text number you can use to chat.  There is also a TTY number if that is a need.  You can also either dial 911 or go the nearest emergency room or VA medical center.", "session_id": "doc2dial_1468"}
{"topic_shift": true, "utterance": "What does the VA consider to be a traumatic event?", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "A serious injury, personal or sexual trauma, or sexual violation, or you were threatened with injury, sexual assault, or death.", "session_id": "doc2dial_1468"}
{"topic_shift": false, "utterance": "What could do Social Security for my survivor widow when I die?", "session_id": "doc2dial_49"}
{"topic_shift": true, "utterance": "There around 5 million widows and widowers receiving social security benefits based on their deceased spouse earning records.", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "but, how impactful are these benefits for them?", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "At what age can they receive the benefits?", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "they can receive reduced benefits as soon as turning 60 or at full retirement age. And if they are disabled, they can receive the benefits as early as age 50.", "session_id": "doc2dial_49"}
{"topic_shift": true, "utterance": "What's the maximum amount that my family members can get?", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "There's a limit that varies but generally is between 150 and 180 percent of the basic benefit rate.", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "if the sum of the benefits payable to your family members higher than this limit?", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "yes, it is.", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "then these benefits will be reduced proportionally. The benefits received by disabled family members do not count for this limit.", "session_id": "doc2dial_49"}
{"topic_shift": true, "utterance": "is there anything else you can tell me about this?", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "You should know that there are limits on how much survivors may earn while they receive the benefits.", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "what if my surviving spouse remarries?", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "if your surviving spouse remarries before they turn 60, or 50 if disabled, they can not get the benefits while they are married.", "session_id": "doc2dial_49"}
{"topic_shift": false, "utterance": "Hello, I am looking into how I can add a user.", "session_id": "doc2dial_2161"}
{"topic_shift": true, "utterance": "I can help you with that. Will you need an additional user ID?", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "No I do not.", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "Will I need the NY State Driver license?", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "Yes you will.", "session_id": "doc2dial_2161"}
{"topic_shift": true, "utterance": "Ok, good to know. Now, how do I remove a user?", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "No problem, you can remove a user by following a list of steps. The first on is to log on to LENS.", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "Was it a LENS user that left?", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "No, not at all.", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "Do I log onto LENS next?", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "Yes, you log on next.", "session_id": "doc2dial_2161"}
{"topic_shift": false, "utterance": "I have a family, are they eligible if I get benefits?", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "Hello. Hope you are well. It is possible that other members of the family may get benefits.", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "Sorry to get so personal, but did your spouse pass?", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "DO you have an ex spouse that has passed?", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "No.", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "my daughter helps me does she get poaid?", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "If your child had enough work credits and was providing at least half of your support , you may be eligible for a higher parent 's benefit based on his or her work", "session_id": "doc2dial_501"}
{"topic_shift": true, "utterance": "How do I contact social security?", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "Our website is a valuable resource for information about all of Social Security 's programs", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "you can call us toll - free at 1 - 800 - 772 - 1213 .  We treat all calls confidentially", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "you can call us toll - free at 1 - 800 - 772 - 1213 .   [54] We treat all calls confidentially", "session_id": "doc2dial_501"}
{"topic_shift": true, "utterance": "I am 65 so I am guaranteed to be eligible?", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "you may be eligible for cash benefits on your own record", "session_id": "doc2dial_501"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": true, "utterance": "hi", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "Well, it is ok, but certainly those benefits may be affected b y the retirement earnings test.", "session_id": "doc2dial_3519"}
{"topic_shift": false, "utterance": "how do I get an estimate of what my wife will get in benefits?", "session_id": "doc2dial_267"}
{"topic_shift": true, "utterance": "Did you want to find the estimated amount of the retirement benefit your spouse would be eligible to receive at full retirement age?", "session_id": "doc2dial_267"}
{"topic_shift": false, "utterance": "yes that's exactly what I'm looking for", "session_id": "doc2dial_267"}
{"topic_shift": true, "utterance": "If your wife already receives benefits ask her what her benefit would be if it started at her full or normal retirement age. Divide this amount in half and round down to the nearest dollar.  This is your estimated wife's benefit if you retire at full retirement age.", "session_id": "doc2dial_267"}
{"topic_shift": true, "utterance": "will my spouse's earnings affect my benefits?", "session_id": "doc2dial_267"}
{"topic_shift": false, "utterance": "Are you eligible for a higher benefit based on your spouse's earnings?", "session_id": "doc2dial_267"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_267"}
{"topic_shift": false, "utterance": "It will affect your benefits as a spouse", "session_id": "doc2dial_267"}
{"topic_shift": true, "utterance": "Do you have a number I can call if I have more questions?", "session_id": "doc2dial_267"}
{"topic_shift": true, "utterance": "Are you in a situation whree you will be eligible for widow's or widower's benefits or you do not have access to your spouse's estimate or records ?", "session_id": "doc2dial_267"}
{"topic_shift": false, "utterance": "I guess so", "session_id": "doc2dial_267"}
{"topic_shift": false, "utterance": "You can call our toll free number at 1-800-772-1213 or contact your local Social Security office", "session_id": "doc2dial_267"}
{"topic_shift": false, "utterance": "I want to register my Titan as a passenger class vehicle", "session_id": "doc2dial_2607"}
{"topic_shift": true, "utterance": "Would you like to find out if you are able to register your pick-up truck as a passenger class vehicle?", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "yep, I think I can ...just need the know how", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "Your Titan pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "Do you have a pick-up truck with an unladen weight less than 6,001 pounds?", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "no, I have a heavy Titan XD", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "If I get it under the 6000 lbs am I good to go?", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "Yes, you can register it in the passenger class but only if it meets certain conditions.", "session_id": "doc2dial_2607"}
{"topic_shift": true, "utterance": "what do I bring with me to the DMV when I register?", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "You should have your completed registration application and any additional documents that you will need", "session_id": "doc2dial_2607"}
{"topic_shift": true, "utterance": "is it all the same if my Titan is leased?", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "If your pick-up is leased you must submit a certification provided by the leasing company or owner of the pick-up truck which states that the truck will not be used for commercial purposes.", "session_id": "doc2dial_2607"}
{"topic_shift": true, "utterance": "what kind of fee will I pay for registering a passenger class vehicle?", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "Passenger class plates on a pick-up truck do not change the registration fees. Commercial registration fees still apply.", "session_id": "doc2dial_2607"}
{"topic_shift": false, "utterance": "Hi, i'm a parent of a U.S born child. We're abroad and would like to know what to do in case i need a replacement for a SSN card.", "session_id": "doc2dial_273"}
{"topic_shift": true, "utterance": "Well, you'll need some document, in order to prove the child's U.S citizenship.", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "May i ask if you already established the child's U.S citizenship with us?", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "No, i haven't do that.", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "I was wondering, if my documents have another purpose aside from identification?", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "In fact, they have it for us. Fro example, we may use your U.S passport with double end: Proof of citizenship and individual identity.", "session_id": "doc2dial_273"}
{"topic_shift": true, "utterance": "That's interesting, you know?. Ok, i would like to return to the SSN card replacement matter, what can you tell me then?", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "Ok. Your child's SSN card can be replaced if get lost or stolen. In that regard, you have a limit of 3 replacements in a year and just 10 replacements in your lifetime. Name changes and others do not count for these limits.", "session_id": "doc2dial_273"}
{"topic_shift": true, "utterance": "Oh right. And what kind of documents would i need for that?", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "You'll need certain documents to prove your child's U.S citizenship. Those documents could be a U.S birth certificate or a U.S passport.", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "You told me earlier that a document could be used with more than a purpose, don't you?", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "Correct. As i said before it could be used for citizenship and identification.", "session_id": "doc2dial_273"}
{"topic_shift": false, "utterance": "Hello, I need some guidance with registering a pick-up truck as a passenger class vehicle. Can you walk me through the process?", "session_id": "doc2dial_2613"}
{"topic_shift": true, "utterance": "Do you want to register your pick-up truck as a passenger class vehicle?", "session_id": "doc2dial_2613"}
{"topic_shift": false, "utterance": "Yes, that's what I just said.", "session_id": "doc2dial_2613"}
{"topic_shift": false, "utterance": "Then you should know that your pick-up truck can qualify for passenger class plates if it meets certain conditions, depending on its unladen weight.", "session_id": "doc2dial_2613"}
{"topic_shift": false, "utterance": "Alright. So what if I have a pick-up truck weighing less than 6,001 lbs unladen?", "session_id": "doc2dial_2613"}
{"topic_shift": false, "utterance": "Then you may register it in the passenger class if it meets our conditions.", "session_id": "doc2dial_2613"}
{"topic_shift": true, "utterance": "I assume I'll find those conditions on your website. Well, can I register my pick-up at the DMV office then?", "session_id": "doc2dial_2613"}
{"topic_shift": false, "utterance": "Yes. Simply bring your completed registration application and additional documents to a local DMV office.", "session_id": "doc2dial_2613"}
{"topic_shift": true, "utterance": "What if I had custom plates on my pick-up?", "session_id": "doc2dial_2613"}
{"topic_shift": false, "utterance": "Then your new registration documents will list the numbers from your plates. The DMV will send you new passenger custom or personalized plates by mail.", "session_id": "doc2dial_2613"}
{"topic_shift": true, "utterance": "But what if my pick-up had an unladen weight GREATER than 6,000 lbs?", "session_id": "doc2dial_2613"}
{"topic_shift": false, "utterance": "Then you may register it in the passenger class if it meets our conditions.", "session_id": "doc2dial_2613"}
{"topic_shift": false, "utterance": "Hi there, I'm looking for a copy of my TVB ticket that I got recently", "session_id": "doc2dial_2175"}
{"topic_shift": true, "utterance": "Are you looking fot a copy of the ticket itself, the violation that happened or are is it an Unpaid ticket?", "session_id": "doc2dial_2175"}
{"topic_shift": false, "utterance": "I'm looking to get a copy of it before I pay it online. I've seen the ticket, though I would like a copy for my own records.", "session_id": "doc2dial_2175"}
{"topic_shift": false, "utterance": "I would love to help you with that. Can you log into the online portal that will allow you to see them?", "session_id": "doc2dial_2175"}
{"topic_shift": false, "utterance": "Yes, I can login or give you my DMV number/name/etc or just do it myself.", "session_id": "doc2dial_2175"}
{"topic_shift": true, "utterance": "So given the information you gave me, the ticket isn't available to print. Is it possible to come into a DMV location or can you give me a mailing address?", "session_id": "doc2dial_2175"}
{"topic_shift": false, "utterance": "When you load up the ticket, it will give you instructions on how to either view it, contest it or pay it. Please make sure to read all options carefully as they do impact both how ,long the ticket stays open and how long it takes to close, once you have paid.", "session_id": "doc2dial_2175"}
{"topic_shift": true, "utterance": "Greg Runner, 10/10/1986/M", "session_id": "doc2dial_2175"}
{"topic_shift": false, "utterance": "To confirm, you are Greg Runner, with a DoB of 10 Oct 1986 and are a male. Is this correct?", "session_id": "doc2dial_2175"}
{"topic_shift": true, "utterance": "Yes, I would like either the ability to have one mailed to me or be able to pick one up without standing in a line", "session_id": "doc2dial_2175"}
{"topic_shift": false, "utterance": "I can help you with that. If you can give me your email so we can make a confirmation check to confirm identity, I can do that, or I can give you a code to go to a local DMV branch to do this in person.", "session_id": "doc2dial_2175"}
{"topic_shift": true, "utterance": "What happens if they can't load the code?", "session_id": "doc2dial_2175"}
{"topic_shift": false, "utterance": "The terminal will give you instructions on how to recover it, or if that does not work, you may speak with a customer service representiative in person and they will be able to assist you.", "session_id": "doc2dial_2175"}
{"topic_shift": false, "utterance": "Tell me about the retirement benefits.", "session_id": "doc2dial_515"}
{"topic_shift": true, "utterance": "There's the benefits by year of birth. Do you want to know about it?", "session_id": "doc2dial_515"}
{"topic_shift": false, "utterance": "Yes", "session_id": "doc2dial_515"}
{"topic_shift": false, "utterance": "this alludes to the full retirement age, that it's the age at which a person may start to receive full or unreduced retirement benefits.", "session_id": "doc2dial_515"}
{"topic_shift": true, "utterance": "What are the pros and cons of getting the benefits at full retirement age or at age 62?", "session_id": "doc2dial_515"}
{"topic_shift": false, "utterance": "the advantage of taking your benefits before full retirement age is that you collect benefits for a longer period of time, the disadvantage is that your benefit is reduced.", "session_id": "doc2dial_515"}
{"topic_shift": true, "utterance": "Is there a way that I can know what would be the reduced amount I'd receive if I retire early?", "session_id": "doc2dial_515"}
{"topic_shift": false, "utterance": "yes, there's a chart that lists age 62 reduction amounts and includes examples based on an estimated monthly benefit of 1000$. You can select your age on the chart to see how much your benefit will be reduced if you retire before full retirement age.", "session_id": "doc2dial_515"}
{"topic_shift": true, "utterance": "What's the earliest age I can start receiving retirement benefits?", "session_id": "doc2dial_515"}
{"topic_shift": false, "utterance": "that would be at age 62.", "session_id": "doc2dial_515"}
{"topic_shift": true, "utterance": "How does the reduction of benefits work if I retire early?", "session_id": "doc2dial_515"}
{"topic_shift": false, "utterance": "If you retire early, your benefits are reduced by a fraction of a percent for each month before your full retirement age.", "session_id": "doc2dial_515"}
{"topic_shift": false, "utterance": "I need to find out what exactly is the Standard Repayment Plan that is available through the FSA?", "session_id": "doc2dial_3243"}
{"topic_shift": false, "utterance": "Under the Standard Repayment Plan, the payments to your loan are fixed and are made for up to 10 years, and can be made between 10 and 30 years for consolidation loans", "session_id": "doc2dial_3243"}
{"topic_shift": false, "utterance": "Are you looking for the cheapest option that is available in relation to repayments of your student loan?", "session_id": "doc2dial_3243"}
{"topic_shift": false, "utterance": "I haven't studied it fully so far, but was just looking for general information at present", "session_id": "doc2dial_3243"}
{"topic_shift": true, "utterance": "How do monthly payments on Consolidation Loans work?", "session_id": "doc2dial_3243"}
{"topic_shift": false, "utterance": "There are certain rules and conditions that must be met when making monthly payments to a Consolidated Loan", "session_id": "doc2dial_3243"}
{"topic_shift": false, "utterance": "Do you have a Direct Consolidation Loan or an FFEL Consolidation Loan?", "session_id": "doc2dial_3243"}
{"topic_shift": false, "utterance": "No, I have neither at the moment", "session_id": "doc2dial_3243"}
{"topic_shift": true, "utterance": "What are the advantages of the Standard Repayment Plan when repaying a Federal Direct Loan or FFEL Program Loan?", "session_id": "doc2dial_3243"}
{"topic_shift": false, "utterance": "The Standard Repayment Plan saves you money in the long term as your monthly repayments may be slightly higher through this plan than others. This means that your loan will be repaid over a shorter term, which in turn means that you will pay less interest over the life of the loan", "session_id": "doc2dial_3243"}
{"topic_shift": false, "utterance": "I want to know how to get a corrected card for a U.S. born adult.", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "First I need to know if you have changed your name.", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "No, I haven't", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "Are you actively working?", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "Yes, I'm currently working.", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "Well, in case you change your name, you'd have to inform your employer about it.", "session_id": "doc2dial_75"}
{"topic_shift": true, "utterance": "What should I use as proof of identity?", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "You can use your US driver's license or your state-issued non-driver identification card.", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "What if I changed my name more than two years ago and my current documents are not enough to identify me on your records?", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "Then you would need to show us an identity document with your previous name as shown on our records.", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "Can I use my marriage document as proof of legal name change if I need to?", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "Yes, that's one of the acceptable documents.", "session_id": "doc2dial_75"}
{"topic_shift": false, "utterance": "Fully developed claim for a VA pension", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "The Fully Developed Claim FDC program is the fastest way to get your VA pension claim processed, and there s no risk to your taking part in it .", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "If you file a claim in the FDC program and we decide that additional documents exist that we need to decide your claim we ll remove your claim from the FDC program and process it as a standard claim .", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "by filling out the claim they can decide", "session_id": "doc2dial_1454"}
{"topic_shift": true, "utterance": "least one of these must be true about my service?", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "Served on active duty for any length of time during a period of war and were discharged due to a service - connected disability", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "nothing more?", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "Started on active duty before September 8 , 1980", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "nothing more?", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "Your net worth and income are within certain limits", "session_id": "doc2dial_1454"}
{"topic_shift": true, "utterance": "If you re claiming increased disability pension benefits based on being housebound", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "yes sure", "session_id": "doc2dial_1454"}
{"topic_shift": false, "utterance": "you can tell me if I can use the GI Bill on more than 1 degree", "session_id": "doc2dial_1332"}
{"topic_shift": true, "utterance": "Yes, you can use it if you have anything left", "session_id": "doc2dial_1332"}
{"topic_shift": false, "utterance": "Have you earned a degree or are about to earn one?", "session_id": "doc2dial_1332"}
{"topic_shift": false, "utterance": "no but I want to know about what I can do when I  am ready", "session_id": "doc2dial_1332"}
{"topic_shift": true, "utterance": "how do you guys send the money for the Post 9 11 GI Bill?", "session_id": "doc2dial_1332"}
{"topic_shift": false, "utterance": "Tuition and fees are payed to the school, and money for books is sent to you at the beginning of the term", "session_id": "doc2dial_1332"}
{"topic_shift": false, "utterance": "what if it is the GI Bill how do they pay?", "session_id": "doc2dial_1332"}
{"topic_shift": false, "utterance": "Payments are issued after each months classes, if you had classes in November you'll get payment in December", "session_id": "doc2dial_1332"}
{"topic_shift": false, "utterance": "are you on the Post-9/11 GI Bill?", "session_id": "doc2dial_1332"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1332"}
{"topic_shift": false, "utterance": "What happens after I report a death?", "session_id": "doc2dial_3525"}
{"topic_shift": true, "utterance": "Are you receiving benefits on your spouse's record?", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "Yes, but he passed away.", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "We automatically change your monthly benefits to survivors benefits when we get a report of the death.", "session_id": "doc2dial_3525"}
{"topic_shift": true, "utterance": "How can I report the death?", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "We have phone representatives available or you can visit your local office.", "session_id": "doc2dial_3525"}
{"topic_shift": true, "utterance": "Do I have to have all the paperwork ready to apply?", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "You can still apply without having all the paperwork.", "session_id": "doc2dial_3525"}
{"topic_shift": true, "utterance": "If I'm not already getting benefits, do I need to apply?", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "You need to apply for survivors benefits immediately.", "session_id": "doc2dial_3525"}
{"topic_shift": true, "utterance": "Are there different forms for different benefit types?", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "Yes, widow/surviving spouse and child benefits need different documents.", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "Did it say your info couldn't be verified online?", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "No, I haven't finished the application yet.", "session_id": "doc2dial_3525"}
{"topic_shift": false, "utterance": "Yes hello I filled out all of the information in the Retirement Estimator and it took a long time. When I came back from answering the door, all of the information was gone. What happened?", "session_id": "doc2dial_3531"}
{"topic_shift": true, "utterance": "Oh that's too bad.\u00a0Were you gone for a long time?", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "Yes I guess I was.", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "For reasons of security, there are time limits for viewing each page.", "session_id": "doc2dial_3531"}
{"topic_shift": true, "utterance": "How much will I get if I apply for retirement benefits?", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "I'm sorry but we can't provide your actual benefit amount until you go through the process of applying for benefits.", "session_id": "doc2dial_3531"}
{"topic_shift": true, "utterance": "If I re-enter all of my data in the Estimator will the page crash again?", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "It shouldn't, usually you will receive a warning after 25 minutes of being idle then you should be able to extend your time on the page.", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "Is there an ultimate time limit?", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "Yes, after the third warning on a page, you must move to another page.", "session_id": "doc2dial_3531"}
{"topic_shift": true, "utterance": "Can anyone use the Retirement Estimator?", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "You can use the Retirement Estimator if you have enough Social Security credits at this time to qualify for benefits.", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "And there is no age restriction?", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "If you are age 62 or older and receiving benefits on another Social Security record, you may not use it.", "session_id": "doc2dial_3531"}
{"topic_shift": true, "utterance": "So I'll be able to have an accurate estimate of my benefits?", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "Although the Retirement Estimator gives estimates based on your actual Social Security earnings, it remains just an estimate due to various circumstances such as fluctuations in future wage earnings.", "session_id": "doc2dial_3531"}
{"topic_shift": false, "utterance": "I'm looking for more info about the GI BIll", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "Okay, we can help you find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. We can also help you learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning", "session_id": "doc2dial_1326"}
{"topic_shift": true, "utterance": "when does the VA send the payments to us?", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "We will send them out after each month's classes., so if you had classes in November for example, then you would get the payment in December.", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "Will you be using the Post-9/11 GI Bill?", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "no", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "when does the post 9 11 bill make payments?", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "Tuition and fees are payed directly to the school and money for books is payed to the student at the beginning of the term", "session_id": "doc2dial_1326"}
{"topic_shift": true, "utterance": "how does the Bill pay for graduate programs?", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "The school decides how to rate each hour then we will pay on that.  If they consider a 2 hr class full time then we would pay the full-time rate", "session_id": "doc2dial_1326"}
{"topic_shift": true, "utterance": "can I attend to schools at once?", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "yes, you can but the classes you are attending at both schools must count toward your degree, and the school granting your degree has to consider the classes at the second school as required in order to get your degree", "session_id": "doc2dial_1326"}
{"topic_shift": false, "utterance": "What documents do I need to correct my sons Social Security Card?", "session_id": "doc2dial_61"}
{"topic_shift": true, "utterance": "It depends on your sons immigration status.", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "You will need to prove your child's U.S. immigration status.", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "I may have trouble proving his immigration status.", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "You will need to show his current immigration document, for example a Form I-551 Lawful Permanent Resident Card or I-766 Employment Authorization Document , EAD , work permit.", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "So I need original documentation to prove his status?", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "Yes you will.", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "What if my son is an F-1 student?", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "We will need to we see his I-20 Certificate of Eligibility for Nonimmigrant Student Status.", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "His name was changed 6 years ago.", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "You will need to show us a document from before his name was changed. It is ok if it is expired.", "session_id": "doc2dial_61"}
{"topic_shift": true, "utterance": "Ok, what if he doesn't tell his employer?", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "If he doesn't, it could delay his tax refund.", "session_id": "doc2dial_61"}
{"topic_shift": false, "utterance": "Can you explain accelerated benefits for terminally ill policyholders?", "session_id": "doc2dial_1440"}
{"topic_shift": true, "utterance": "Yes, eligible Veterans, service members, and covered spouses of service members can get acclerated benefits and you can get up to 50% of face value of your coverage in increments of $5,000 paid to you before your death.", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "What must be true for me and my spouse to get accelerated benefits for terminally ill policyholders.", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "Do you have SGLI, Family SGLI, or VGLI life insurance?", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "Yes, I have SGLI, Family SGLI, and VGLI life insurance.", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "Is you or your covered spouse have a written statement from a doctor saying you have or your spouse has 9 months or less to live?", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "Yes we have a written statement from a doctor saying I have 9 months to live.", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "Then you are eligible because you have both requirements for accelerated benefits for terminally ill policyholders.", "session_id": "doc2dial_1440"}
{"topic_shift": true, "utterance": "What about downloading the VA Form 29-357 PDF?", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "Yes, you are to download the VA Form 29-357 as PDF.", "session_id": "doc2dial_1440"}
{"topic_shift": true, "utterance": "Can I learn more about VA life insurance?", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "Yes, you can learn more about VA life insurance by reading chapter 5 of the Servicemembers and Veterans Group Life Insurance Handbook.", "session_id": "doc2dial_1440"}
{"topic_shift": false, "utterance": "EWhat are personalised plates?", "session_id": "doc2dial_2149"}
{"topic_shift": true, "utterance": "Would you like to know more?", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "Please check our linked website for available options.", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "I'd like to know more about how much (insert X) would cost.", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "It would behoove you to check the reference list I previously mentioned.", "session_id": "doc2dial_2149"}
{"topic_shift": true, "utterance": "Can you tell me what any/all additional fees you charge would be?", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "Once again, reference the documents I have linked.", "session_id": "doc2dial_2149"}
{"topic_shift": true, "utterance": "Can I also have a picture plate that is personalised?", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "Yes, again, for a fee. Please reference the fee chart for further information.", "session_id": "doc2dial_2149"}
{"topic_shift": true, "utterance": "Can I use them on any vehicle? A trailer? SUV? ETC?", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "Yes, as long as they are required to be registered by the DMV, you may use them.", "session_id": "doc2dial_2149"}
{"topic_shift": true, "utterance": "Are there any restrictions on these plates?", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "Yes, besides the fee, we do not accept obscene or racist combinations for a plate number.", "session_id": "doc2dial_2149"}
{"topic_shift": true, "utterance": "What is the total price for what I'm looking at?", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "Once again, please reference the fee document I have already linked.", "session_id": "doc2dial_2149"}
{"topic_shift": false, "utterance": "How do I request a Reconsideration Online for a medical determination?", "session_id": "doc2dial_529"}
{"topic_shift": true, "utterance": "Was your disability claim recently denied for medical reasons?", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "Yes, my disability claim was recently denied for medical reasons.", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "You can request an appeal online if you want to.", "session_id": "doc2dial_529"}
{"topic_shift": true, "utterance": "What will happen if the Appeals Council decides to review my case?", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "The Appeals Council will decide your case itself or return it to an administrative law judge for further review.", "session_id": "doc2dial_529"}
{"topic_shift": true, "utterance": "What if I do not have a my Social Security account?", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "You can create a my Social Security account today if you do not have one.", "session_id": "doc2dial_529"}
{"topic_shift": true, "utterance": "How do I learn more about the Appeals Council review?", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "You will need to visit Federal Court Review Process.", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "What happens if I disagree with the Appeals Council's decision?", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "You can file a civil suit in a federal district court; which is the last level of the appeals process.", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "What if I disagree with the hearing decision?", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "You may request a review by Social Security's Appeals Council online.", "session_id": "doc2dial_529"}
{"topic_shift": false, "utterance": "can you help me with a loan discharge?", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "Yes, we can give you false certification discharge information to see whether you might qualify", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "can I get a direct loan discharged?", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "You might be eligible for a discharge of your loan made under the William D. Ford Federal Direct Loan Program if your school falsely certified your eligibility to receive a loan.", "session_id": "doc2dial_3257"}
{"topic_shift": true, "utterance": "can a parent plus loan be discharged too if the school lied?", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "Did a school falsely certify a student's ability to benefit from its training?", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "we believe so", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "Yes, some or all of your parent PLUS loan might be discharged if that is true.", "session_id": "doc2dial_3257"}
{"topic_shift": true, "utterance": "how do we apply for a direct loan discharge?", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "You need to complete the loan discharge application that applies to your circumstance.", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "is bad signatures or lack of signatures a reason to get a discharge?", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "If you believe that an employee of the school that determined your eligibility for the loan signed your name on the promissory note or other loan documents without your authorization you can complete a Loan Discharge Application :Unauthorized Signature/Payment", "session_id": "doc2dial_3257"}
{"topic_shift": false, "utterance": "Hello, I need some help exploring my career options.", "session_id": "doc2dial_2808"}
{"topic_shift": true, "utterance": "Of course. You can check out the following link for more information.", "session_id": "doc2dial_2808"}
{"topic_shift": false, "utterance": "Do you love working with animals?", "session_id": "doc2dial_2808"}
{"topic_shift": false, "utterance": "No, I'm afraid of bigger animals.", "session_id": "doc2dial_2808"}
{"topic_shift": false, "utterance": "How about computers?", "session_id": "doc2dial_2808"}
{"topic_shift": false, "utterance": "No, I'm not good with technology.", "session_id": "doc2dial_2808"}
{"topic_shift": true, "utterance": "Do you know where I can learn about budgeting?", "session_id": "doc2dial_2808"}
{"topic_shift": false, "utterance": "Yes, you can use this link here to learn more about budgeting.", "session_id": "doc2dial_2808"}
{"topic_shift": true, "utterance": "Ah, I see. And what kind of college options do I have to pick from?", "session_id": "doc2dial_2808"}
{"topic_shift": false, "utterance": "You have a variety of college options, from two-year community and junior colleges, to four-year colleges and universities, to technical, vocational, and trade schools.", "session_id": "doc2dial_2808"}
{"topic_shift": true, "utterance": "Great. I've also seen some checklists on the website. What are they good for?", "session_id": "doc2dial_2808"}
{"topic_shift": false, "utterance": "Our checklists will walk you through the steps you can take to find and get into the college or career school that s right for you and help you learn how to prepare financially.", "session_id": "doc2dial_2808"}
{"topic_shift": false, "utterance": "VR&E Self-Employment track", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "If you re a service member or Veteran with a service - connected disability and an employment barrier who has the strong desire , skills , and drive to run a successful business", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "you may be interested in the Vocational Rehabilitation and Employment VR&E Self - Employment track .", "session_id": "doc2dial_1497"}
{"topic_shift": true, "utterance": "Can I get help starting my own business through the VR&E Self-Employment track?", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "You have an employment barrier or handicap", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "NO", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "you meet all of the requirements", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "tell me more", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "You may be eligible for these benefits if you re a service member or Veteran with a service - connected disability", "session_id": "doc2dial_1497"}
{"topic_shift": true, "utterance": "i am readdy to apply", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "Perfect. Go to eBenefits to apply", "session_id": "doc2dial_1497"}
{"topic_shift": false, "utterance": "Hi, I wonder if you could help, I am currently completing the FAFSA form but I'm not fiully sure what I have to do, could you help me?", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "I will go through everything with you to let you know what information is expected on this form", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "Are you able to fill information on your FAFSA form now?", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "Yes, I have the form here in front of me", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "Ok, let's proceed!", "session_id": "doc2dial_3280"}
{"topic_shift": true, "utterance": "What happens if the student or parent on the FAFSA form filed 2018 taxes as married but this marriage is no longer in force?", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "In a case like this, the spousal income information needs to be subtracted", "session_id": "doc2dial_3280"}
{"topic_shift": true, "utterance": "What happens when I log into my FAFSA form using my FSA ID?", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "When using your FSA ID for this purpose, information such as your name, Social Security number and date of birth will be automatically loaded into your application. This prevents any errors occurring when your verified FSA ID doesn't match the information on your FAFSA form", "session_id": "doc2dial_3280"}
{"topic_shift": true, "utterance": "Is there a specific section for help on the website for completing the FAFSA form?", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "Do you need some help filling out the FAFSA form?", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "No, not at the moment, but in case I do, I'd like to know where to go", "session_id": "doc2dial_3280"}
{"topic_shift": false, "utterance": "I'm trying to work on some disability benefits", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "Okay, would you like to learn about Disability Benefits?", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "Are you already receiving benefits?", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "Nope, need help on disability and a claim", "session_id": "doc2dial_298"}
{"topic_shift": true, "utterance": "I want to know more about applying for Social Security Disability Insurance and my SSI claim and can I just do it on my computer?", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "You can file for Supplemental Security Income online if you meet some requirements .", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "but what if my application was denied already?", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "You can still apply online. If your application was recently denied. The Internet Appeal application will help you request a review of why it was denied.", "session_id": "doc2dial_298"}
{"topic_shift": true, "utterance": "Okay, and can I get more info on disability benefits and medical conditions?", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "Yes, Social Security pays disability benefits to people who can't work because they have a medical condition that 's expected to last at least one year or result in death . You can find out if you qualify and how Social Security can help you by using the DIsability Planner.", "session_id": "doc2dial_298"}
{"topic_shift": true, "utterance": "Will I need information or paperwork about my work and pay for this last year?", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "Yes, you will need the amount of money earned last year and this year, and name and address of your employer for this year and last year", "session_id": "doc2dial_298"}
{"topic_shift": false, "utterance": "What is a student loan deferment for?", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "You won't have to make a payment on deferment but you probably won't be making any progress toward forgiveness or paying back your loan.", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "Are there any alternatives to a deferment?", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "Yes, you might want to think about an income-driven repayment plan.", "session_id": "doc2dial_2820"}
{"topic_shift": true, "utterance": "What will happen if I stop making payments and my deferment has not been approved yet?", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "Actually, your loan will become what we call delinquent and you may be considered into default.", "session_id": "doc2dial_2820"}
{"topic_shift": true, "utterance": "What if I am in the military service or post-active duty, can I get a student deferment?", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "Would you like to know Are you eligible for deferment because you are in the military?", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "Yes, I am in the military.", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "Are you on active duty right now?", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "Yes, I am active duty military.", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "Then you may be eligible for the deferment for military service.", "session_id": "doc2dial_2820"}
{"topic_shift": true, "utterance": "Why would I have to complete DirectPlus Loan request for deferment?", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "You can request a deferment when you submit the Direct Plus Loan request but you would have to check with your child's school.", "session_id": "doc2dial_2820"}
{"topic_shift": false, "utterance": "What are Direct Plus Loans?", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "Direct Plus Loans are federal loans that parents of dependent undergraduate students can use to help pay for college or career school which help pay for education expenses not covered by financial aid.", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "Are you looking to apply?", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "No not at this time.", "session_id": "doc2dial_2834"}
{"topic_shift": true, "utterance": "When can I can my loan after it is disbursed?", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "You may cancel all or part of the loan within certain time frames and the information you receive along with your promissory note will explain the procedures and the time frames for cancelling your loans.", "session_id": "doc2dial_2834"}
{"topic_shift": true, "utterance": "Is there a possibility that my loan can be forgiven or discharged?", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "Only under certain conditions can you have all or some of the loan discharged or forgiven.", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "Are you seeking Public Service Loan Forgiveness?", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "Yes, I am seeking Public Service Loan Forgiveness.", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "You will need to repay your loans under an income-driven repayment plan then.", "session_id": "doc2dial_2834"}
{"topic_shift": false, "utterance": "I am finding numbers that are different this year, so is that because of updated data?", "session_id": "doc2dial_3294"}
{"topic_shift": true, "utterance": "Did you want to know why the totals reported last year are different from the numbers reported now about last year?", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "There could be several causes for this, including the possibility that your institution is listed more than once in the data using alternate variations of the school's name or city.", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "Did you want more information?", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "yes", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "The different numbers only cover a relatively small number of applicants", "session_id": "doc2dial_3294"}
{"topic_shift": true, "utterance": "why does it show so few fafsa applicants for my school?", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "One reason your rates may be lower than expected is because your school could be listed more than once and actual applicants could be spread among the name variations.", "session_id": "doc2dial_3294"}
{"topic_shift": true, "utterance": "how should I search for my school?", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "You should consider alternate names that may be used", "session_id": "doc2dial_3294"}
{"topic_shift": true, "utterance": "does anything affect the total data for applicants from a state?", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "Any analysis must also consider the impact of withholding the totals or names of schools with fewer than five completed applications", "session_id": "doc2dial_3294"}
{"topic_shift": false, "utterance": "Did the military purposely use agent orange?", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "Yes, during the Vietnam War the U.S. military used agent orange to help clear aways plants and trees.", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "Did you serve in the Vietnam War or near the DMZ?", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "Yes, I was in the army during the Vietnam War.", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "You may have had contact with dangerous chemical. You may be eligible to receive disability compensation and other benefits for illnesses that are believed to be caused by agent orange.", "session_id": "doc2dial_1483"}
{"topic_shift": true, "utterance": "What should I do if I have an unofficial symptom of Agent Orange but I think that it was due to that chemical?", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "You will need to provide scientific and medical evidence that your condition is related to agent orange or show that your symptoms started during, or got worse, because of your military service.", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "Have you filed your claim yet on this matter?", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "Yes, I have already filed a claim.", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "Make sure that it included your medical record which shows your current disability and the connection between agent orange exposure and your current disability.", "session_id": "doc2dial_1483"}
{"topic_shift": true, "utterance": "What are the requirements for getting disability benefits from the VA?", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "Do you have an illness that is believe to have been caused by exposure to agent orange?", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "No, my illness isn't listed as a specific cause of Agent Orange.", "session_id": "doc2dial_1483"}
{"topic_shift": false, "utterance": "Then you would not be eligible to receive disability benefits.", "session_id": "doc2dial_1483"}