SpeechTERISA NGOBI (Labour—Ōtaki): Fa'afetai tele lava Mr Speaker. As always it's a privilege and an honour to take a call in this House as the member for the beautiful Ōtaki electorate. Can I first start by quickly acknowledging the passing of two Māori wāhine toa rangatira in the Horowhenua area: whāea Helen Hori Te Pa and Linda August. My aroha goes out to the Hori Te Pa and the August whānau who do so much for the Horowhenua and the Ōtaki electorate.Now to the bill the Oversight of Oranga Tamariki System and Children and Young People's Commission Bill. I would also like to thank those who submitted both oral and written for sharing their stories but also their heartbreaking experiences. I know that was really hard for them. Being part of a really hard-working and very busy Social Services and Community Committee I've been looking forward to making a contribution on this bill because that means that we are that much closer to ensuring a much more accessible complaints system for whānau for tamariki for rangatahi and for our communities who find themselves having to navigate what is currently a really messy and at times closed process. This bill strengthens the independent complaints oversight and investigations related to Oranga Tamariki.Having had care of tamariki in our whānau as well for a number of years and throughout that time having real struggles as a whānau to understand feel welcome and navigate that space—a system that was really foreign to me and my whānau—was at times really frustrating and actually quite depressing. We felt really let down by the complaints process and then of course felt like we were letting down the tamariki that we had in our care and actually his whānau as well that we were trying to plan a return to home with. We tried to utilise the complaints process. Even trying to find out where to start someone to help us in that space someone to talk to us and not look down at us and not talk down to us—I mean talk language that we could understand so that we could do the best we could to support this tamariki in our care and support the return to a home for that whānau—was so frustrating and heartbreaking. Honestly if it wasn't for the iwi providers and the NGOs in the Ōtaki electorate that supported that tamariki in our care our whānau through that space I think would still be stuck in what's currently a really horrible process.This bill will ensure that complaints like that and the complaints process is accessible to all. It will create a framework for the monitor and the Ombudsman and the commission to work together—to work together for the betterment of our tamariki and our whānau. The changes made already to this bill from our select committee process which also shows that this Minister is listening especially ensuring a Chief Children's Commissioner who will also chair the board and giving the Ombudsman special powers to act really quickly when receiving those complaints from our tamariki are going to make a massive difference in terms of tamariki and whānau navigating this space. Oranga Tamariki needs real change not just a name change and it doesn't just need band-aids. We can't keep putting band-aids on this; this needs proper change.I want to thank Minister Sepuloni and the officials and this Labour Government actually for being brave enough to say We're not going to keep putting band-aids on it. We're going to do some real change." This is what real reform looks like. Real change is needed to ensure the safety of our babies of the wellbeing of our whānau and to make sure that this cycle doesn't carry on. This is a great place to start. I fully support this bill and I already see the difference it's going to make to whānau."