Sepuloni Carmel; Rurawhe AdrianJAN LOGIE (Green): I've got a few questions relating to ACC for Minister Sepuloni and the first one was just wanting to look at issues in terms of barriers to access to justice and around review processes recognising that this was recognised as a real problem by Acclaim Otago back in 2015 at a time where the review process—it was taking a hundred days to get through that process. The concerns that they raised were validated by Miriam Dean QC not long after that including issues around representation medical evidence and people being able to be heard. I'm wondering whether the Minister has any concerns around the fact that actually those resolution times are currently we're told 122.9 days through the formal resolution process in ACC just compared to 58 days in the alternative disputes resolution process—and that through the discussion in committee we had mixed data coming from ACC where they'd changed their definitions along the way without telling anybody.I now understand through a submission to the Ministry of Business Innovation and Employment (MBIE) review that in fact those numbers of 122 days actually exclude the fact of an additional 70 days within ACC internal processes on top of that 122 days. So it's taking through that process almost 200 days twice as long as it was taking at the time that this concern was recognised by Acclaim Otago and Miriam Dean QC. The time frame of 58 days through the alternative process actually includes 30 calendar days of ACC's internal process where they're taking a month to send cases to the alternative disputes process. So that alternative dispute part's only taking 28 days compared to the 200 through ACC process and they're only sending like 10 percent of cases to alternative dispute. So is this satisfactory to the Minister in terms of the confusing data and the outcomes and access to justice?Hon MICHAEL WOODHOUSE (National): Thank you Mr Chair. I have a couple of questions on ACC too so I'll slip them in and maybe Minister Sepuloni can reply to Ms Logie's question as well.The first one relates to net trust scores. We have seen particularly the provided trust score significantly drop over the last year so an update on whether or not that has been sort of righted in recent quarterly reports—the business net trust score didn't really change but it was already quite low. In terms of providers I think ACC had a—what do they call it? There was a health strategy I think to improve provider net trust and I'm just interested in what that means and how things are going on that.The second question is in relation to the independent review of the use of client information. The terms of reference and task was set off I think about six months ago. Linda Clark is leading that. It would be quite good to hear how that's going whether the Minister has received an interim or final report on that and whether the report will be released to the public.JAN LOGIE (Green): Just related on that point in terms of privacy it would be great if Minister Sepuloni could also speak to the fact that we've heard from previous in the last year questions to ACC where they told us previously their privacy protections included files being divided into compartments limiting people's access to different parts of sensitive claim files that there was a regular review of sensitive claims access access controls and audit logs. And now we hear just in the last couple of weeks that work is under way to further restrict and control access to the core claims management system and monitor what part of the client's file staff access. Can you tell us the difference between what they told us they were doing already and what they're now saying they're going to do?And finally when the Minister was saying in the House on 27 October that 14000 people had access and we now hear that in October ACC—and there were only two working days after that—limited access to 800 people had they informed the Minister that they had done that? Or did they do it in the two days after?Hon CARMEL SEPULONI (Minister for ACC): I'm going to try and traverse the questions as quickly as I can. I'll start with the privacy issue and the review that's under way. I believe that that review has just been completed. I'm expecting to get the report in the next couple of weeks and of course in due course that will be made available to others and then we will be able to look at the way forward with regards to how we improve the privacy of client information. I actually think there may be something in this for outside of ACC as well because I do understand that part of what's been raised is actually what is needed for protecting information in this modern era in particular with more people working from home. And so there is a lot to think about that I think will be important not just for ACC but other Government agencies and potentially outside of Government agencies given the large number of people that are working from home.Net provider trust scores: no I don't think they are at the place that we want them to be. In my most recent meeting with ACC there's a range of things that are going on and I think it's fair to say that many of them fall under the umbrella of important organisational cultural change. That would include how we handle individual client data and that would include you know everything including how we interact and build trust with the providers that are accessing support. I do believe that that work is under way and so I would hope to see better results moving forward.And with regards to Jan Logie's question around the actual review wait times: that was quite a specific question and something that if she is OK with I think I will go away and get some clarifying information. If there was contradicting information that was given to you previously where it didn't make sense then I want to look at that and we will look to clear that up so that it is given to you in a way that does actually make sense. And again if there are issues with regards to review wait time then that really does sit under this more blanket issue that I do have absolute trust in our board chair the board and the chief executive (CE) with respect to them being able to address those things.I will note too it's been an exciting year for ACC. We have got a new board chair—I acknowledge the work from the previous one but a new board chair in the Hon Steve Maharey a new CE with Megan Main and new board members as well. And so we are looking forward to the invigorated energy that they bring to the portfolio and I have absolute confidence in their ability to be able to do the job and do the job well.CHAIRPERSON (Adrian Rurawhe): Kua tae mai te wā mō te kai o te pō nō reira ka tīmata anō te komiti hei te whitu karaka i tēnei pō [It is now time for our evening meal and the committee meeting will resume at 7pm tonight] at which stage we will have the Minister for the Environment and Minister for Oceans and Fisheries. Kia ora.Sitting suspended from 6 p.m. to 7 p.m.