Robertson Grant: Financial Review Debate — In Committee 
Text is incorporated into the Bound Volume 
Robertson Grant: Financial Review Debate — In Committee 
[Sitting date: 03 April 2012. Volume:679;Page:1628. Text is incorporated into the Bound Volume.] 
GRANT ROBERTSON (Deputy Leader—Labour) 
: 
 This is one of the most disturbing parts of this financial review process. The report of the Government Administration Committee into the Office of the Ombudsmen during 2010-11 is something that we should all be concerned about. The Ombudsman came to the Government Administration Committee and said that her office was in crisis. A budget established for a workload of 800 to 1000 cases was now dealing with 1600 to 1800 cases there were 1854 live cases on hand and 300 cases had not been assigned to an investigator because of the workload. As the Ombudsman herself said justice delayed is justice denied.  
The Ombudsman went on to talk about concerns over staff well-being. The report of the Government Administration Committee notes that the office said it was worried about staff sickness high rates of serious illness and staff placed on stress leave. The Ombudsman’s office noted that it would like to reward its staff better and to recruit additional investigators but it did not have the funding to do so. These are among the most serious issues that could be raised in this process.  
The Office of the Ombudsmen plays a critical role in our democracy. It is one of the pillars of our democracy by ensuring accountability by ensuring that New Zealanders can have trust and faith in the systems of government and that they have a place to go when other options have run out. Many New Zealanders will associate the Ombudsman’s office mainly with the Official Information Act but it also has an important role in determining how other Government agencies operate in particular around the Department of Corrections. It is simply unacceptable for the Ombudsman’s office to have got into this state.  
We do need to note that the Officers of Parliament Committee has allocated additional funding to the Ombudsman’s office and that is something that is to be welcomed but it is still well short of the $1 million extra that Beverley Wakem told the Government Administration Committee she needed to ensure that her office could operate in the way that most New Zealanders would want it to do. There is little more important in our democracy than knowing that an office like the Ombudsman’s office can operate without having to concern itself with staff who are simply unable to work because of the levels of stress that they are operating under.  
It was John Armstrong in the  
New Zealand Herald  
who asked the question: “is National now benefiting from delays in the Ombudsmen ruling on cases taken against ministers who block requests under the Official Information Act?”. That is the serious concern. Many members of this House will have Official Information Act requests dating back months if not years. I have one that goes back to May 2010 and the Ombudsman’s office comes back to me and says it simply does not have the resources to investigate these cases at this time.  
This is a crisis as Beverley Wakem said. Additional funding of $300000 from the Officers of Parliament Committee will go some way to addressing the staff remuneration issues and the staff retention issues but it will not reach the heart of the problem that we have here that an institution of Government that is charged with ensuring transparency and ensuring accountability is being starved of funding to the extent that the Ombudsman would come to a select committee and say her office was in crisis. That is something that members on the other side of the Chamber should take very very seriously indeed.  
It is not just about MPs or media wanting their Official Information Act requests fulfilled. It is about whether Government agencies are treating people fairly and we have a huge number of cases emanating from the Christchurch and Canterbury earthquakes that are coming towards the Ombudsman’s office and some that are already there and they are held up in this backlog as well. The Ombudsman’s office itself acknowledged that further public sector reforms would add more to the backlog.  
We need an assurance from this Government that it will fund an institution like this properly. We have seen too many examples of issues like conflict of interest cronyism and other issues from this Government that are not being properly addressed. We need the Ombudsman’s office to be in a position to undertake the kinds of inquiries that give New Zealanders confidence that the system of government we have is transparent and accountable. I cannot stress more how seriously we take this and how much this office needs to be supported.