Yang JianDr JIAN YANG (National): Thank you very much. This is very efficient. Thank you Mr Chair. I understand the Minister has just said that Louise Upston's amendment—basically including the availability of online assistance has actually been mentioned. So what I'm going to do is I'm going to focus on language assistance because too many immigrants have difficulty in understanding the policies and understanding letters from departments. These can cause concerns or anxiety for many new immigrants.Now in Part 4 I was speaking to my amendment. I didn't finish because of time limits but I was going to say that actually over 10 years ago quite a few Chinese migrants received letters from the Ministry of Social Development (MSD) regarding their so-called pensions in China. Of course there was confusion among officials about whether what they had in China was really an overseas pension or not. In the end of course with the support of many other people these Chinese community members actually approached local MPs—including actually the Hon Phil Goff—who helped to sort this out. In the end of course MSD officials in those years were very helpful. So the language barrier was overcome because of support from the Department of Internal Affairs' Ethnic Office—what we now call the Office of Ethnic Communities. So with the support of those departments people were able to communicate with all sorts of agencies but MSD is particularly important because so many migrants need the support of MSD.Once they received a letter in English—often they are not able to really understand accurately—they would have support from people either translators or from those community associations so it is important for MSD to provide language support at certain stages. Now we understand that we have all sorts of support for new immigrants. Language support is a key part. I understand that in the police we now have many people who can speak Mandarin or can speak other languages who are there to support all these ethnic groups. We also understand that we have Language Line where people can get support for various services. So it is important for MSD to either make sure that they have volunteers there to support these people or they have staff to support these new migrants—particularly when they are trying to deliver some very important messages or notices. So it is important for them to make sure that these migrants are able to understand the messages. This kind of support I believe is particularly important.The Minister mentioned that online services are there—which is good of course—but at the same time whether we are able to have information in different languages online is another matter we may look at. For example I understand that earlier this year—actually a few months ago—the Minister of Education was going to do a survey but they used English without some other very important languages for other very important ethnic communities including Mandarin Chinese Korean and all these people. They don't have language for these people. So it is important for us to understand that all services—important services—need to be provided in different languages so that we make sure that all communities are connected.MSD is a very important part of the Government. Without proper language support many of our ethnic community members will not be able to get the service or could be penalised because of that misunderstanding. So that is a key part of our services. I hope that not only will we have online services but we will also have online language services. Thank you.