Lole-Taylor Asenati: Questions for Oral Answer — Questions to MinistersText is incorporated into the Bound VolumeLole-Taylor Asenati: Questions for Oral Answer — Questions to Ministers[Sitting date: 24 October 2013. Volume:694;Page:14276. Text is incorporated into the Bound Volume.]12.Le’aufa’amuliaASENATI LOLE-TAYLOR (NZ First) to theMinister of Energy and Resources: Does he stand by all his statements?Hon SIMON BRIDGES (Minister of Energy and Resources): Yes and can I congratulate the member on her first energy question. That is one more question than the Labour spokesman has ever asked—Mr SPEAKER: Order! That is not going to help the order of this House.Le’aufa’amulia Asenati Lole-Taylor: How can he stand by his statement in the House this Tuesday: “I want to thank third-party funders the insulation service providers and local authorities who have worked together with the Energy Efficiencyand Conservation Authority to help make Warm Up New Zealand: Heat Smart such a success.” when there are instances where shoddy workmanship has been reported but not rectified?Hon SIMON BRIDGES: Because it is true.Le’aufa’amulia Asenati Lole-Taylor: Is the Minister aware that there are people who are very dissatisfied with the standard of work in their homes in connection with Heat Smart?Hon SIMON BRIDGES: I think what is important to note is that when we look in contrast to what has happened in Australia in this area we have a superb record actually of excellence when it comes to home insulation from the Energy Efficiency and Conservation Authority. If the member has examples that she wants to bring to my attention I will take them very seriously.Le’aufa’amulia Asenati Lole-Taylor: That is good to hear. Will he give an assurance that those who are dissatisfied with the standard of work under Heat Smart will have their complaints dealt with promptly and effectively?Hon SIMON BRIDGES: Yes they should certainly have their complaints dealt with properly promptly and effectively.Le’aufa’amulia Asenati Lole-Taylor: Wonderful. How many companies have been excluded from the Heat Smart programme as a result of the auditing process?Hon SIMON BRIDGES: I do not have those figures on me. I understand there have been exclusions though. It is a relatively rigorous process that is gone through by the Energy Efficiency and Conservation Authority to make sure that the standards that these insulation providers bring to bear are very good.Le’aufa’amulia Asenati Lole-Taylor: How many complaints have been received in connection with Heat Smart?Hon SIMON BRIDGES: I think it is important to bear in mind that some 235000 have been insulated in a phenomenally successful programme. I could not say what small number of complaints there has been in relation to that massive success but again if the member wants to put that in writing I am happy to provide that number.Le’aufa’amuliaAsenati Lole-Taylor: I raise a point of order Mr Speaker. Can I just seek your clarification because I did ask how many complaints. He did not say how many; he was just giving—Mr SPEAKER: Order! The member said he was unaware of that information and to be fair to the Minister when the member asks such an all-encompassing primary question it is not reasonable to expect Ministers to have that sort of detail in their heads or in their notes as they come to the House.