Dalziel Lianne: Questions for Oral Answer — Questions to MinistersText is incorporated into the Bound VolumeDalziel Lianne: Questions for Oral Answer — Questions to Ministers[Sitting date: 09 April 2013. Volume:689;Page:9124. Text is incorporated into the Bound Volume.]7.Hon LIANNE DALZIEL (Labour—Christchurch East) to theMinister responsible for the Earthquake Commission: When will EQC staff be able to email documents to customers?Hon GERRY BROWNLEE (Minister responsible for the Earthquake Commission): The Earthquake Commission is able to engage with clients by email now but cannot send attachments through email. The member will appreciate the seriousness of the privacy breaches including one that was subject to an urgent question in the House on 28 March. At this time I cannot give a date on which the Earthquake Commission will be able to email documents to claimants but as soon as systems are in place to prevent accidental privacy breaches the Earthquake Commission will be able to resume normal engagement. I note the concerns that her party has about privacy breaches and security as mentioned in question No. 1 today.Hon Lianne Dalziel: Does he stand by his statement that sending massive amounts of information by email is the same as putting the wrong address on an envelope or does he now accept that data protection systems are required to mitigate human error?Hon GERRY BROWNLEE: My quote there has I think been significantly misused by people who want to create a degree of menace. The reality is that email is in fact a form of mail system and when the wrong material gets attached by human error it is a disaster. That is why we have shut the system down and will not be opening it up until we can have some certainty about its security.Hon Lianne Dalziel: Why was it necessary to take such dramatic steps which further delayed the processing of claims in light of the two major breaches involving Excel spreadsheets and why was it not simply that the Earthquake Commission was required to stop sending Excel spreadsheets by email?Hon GERRY BROWNLEE: I note that this matter was the subject of an urgent question here in the House with the House setting aside time to deal with it because it was of such huge public importance and I agree with that. I note also that the member over there was calling for my resignation over this matter. To think that we would not react in a way that took it very seriously is as ridiculous as most of her other statements on earthquake recovery.Hon Lianne Dalziel: Why has the Earthquake Commission closed down its Twitter account and when will it be reinstated?Hon GERRY BROWNLEE: I have no idea when it will be reinstated and frankly I did not know that it even had one.Hon Lianne Dalziel: I seek leave to table a snapshot of the Twitter account which shows that it blocked me: “Sorry you can’t”—Mr SPEAKER: Order! That is available to any member who wants to see it.Hon Trevor Mallard: I raise a point of order Mr Speaker. How can a snapshot of someone’s Twitter account—from her account—possibly be publicly available?Mr SPEAKER: And I think the more important point is that it has been shut down so I will put the leave. Leave is sought to table that document. Is there any objection. There is.