Claim: The Royal College of Nursing  has told nurses not to use the term "ladies" or "lady."
Fact-check: The Royal College of Nursing hasn't told nurses to call women by gender-neutral terms - Full Fact
Verdict: the rcn internal style guide recommended using "women" or "woman" instead of "ladies" or "lady" in written documentation.  this was not guidance to nurses on how to speak to patients.
Organisation: Full Fact
Author: Abbas Panjwani
Date published: 2020-02-05T00:00:00