Claim: More than four million calls to the taxman are going unanswered, new figures show.
Fact-check: HMRC: how many unanswered calls? - Full Fact
Verdict: this was the case in 2016/17, according to analysis from the national audit office. this year the figure is higher. around 5.6 million customer calls to hmrc  were unanswered between april 2017 and february 2018.
Organisation: Full Fact
Author: Joël Reland
Date published: 2018-05-31T00:00:00