it help desk-مسئول دعم فني - السادس من اكتوبر - الجيزة
الموقع: السادس من اكتوبر - الجيزة - Egypt
Duties and ResponsibilitiesMaintain helpdesk support and resolve problems to the end user’s satisfaction.Check and respond quickly and effectively to requests received through the IT helpdesk and Phone and remote support for end users.Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens, and scanners and reviewing the inventory of all equipment.Coordinate PC setup and deployment for new employees using standard hardware, images, and software.Carry out timely workstation hardware and software upgrades as required.Troubleshoot the network services (printing, email service, and Internet access)Operating audiovisual equipment and assisting in organizing events.Record events, problems, and their resolution in the ticketing system.Job RequirementsBachelor’s degree in computer science or information system2-3 years of experienceAbility to troubleshoot complex hardware and software issuesStrong knowledge of Windows operating systems.Proficient in troubleshooting hardware, software, and network issues.Excellent communication skills.Good command of both written & spoken English.- سنتان-‎3 سنوات خبرة- مؤهل عالي- تكنولوجيا معلومات واتصالات