customer service representative-ممثل خدمة العملاء - القاهرة الجديدة - القاهرة
الموقع: القاهرة الجديدة - القاهرة - Egypt
Job DescriptionHandling all customer inquiries on all social media platform, via callsExperience with e-commerce platforms, e.g. ShopifyExperience in Clients support , handling customers inquiries or any order detailsProvide accurate and comprehensive information regarding products, pricing, order status, shipping, returns, and company policiesStaying up-to-date with shipping company procedures to handle order statuses effectivelycoordinate daily activity of tracking shipments with clientsProcess order modifications, cancellations, returns, and exchanges in accordance with company procedureswork closely with operation teammanage daily clients complaintsJob RequirementsRetail Experience is mustfemales OnlyBachelor’s degree in business administration or relevant fieldA minimum of 1 years of proven experience in a customer serviceStrong computer skills, including proficiency in Microsoft Officeinterpersonal skills and the ability to build rapport with customersExcellent communication and presentation skills- سنة-‎4 سنوات خبرة- مؤهل عالي- تسويق ومبيعات