مهندس دعم فني-Technical Support Engineer - مدينة العبور - القليوبية
الموقع: مدينة العبور - القليوبية - Egypt
A leading Company in the field of Home Appliance located at Obour City is looking for Technical Support Engineer  for immediate hiringResponsibilities·       Set-up and Monitoring systems for efficiency performance department and operations of after-sales and maintenance.·       Following up service centers requests of spare parts or repair jobs.·       Collecting voice of customers VOC from service centers or end user complains.·       Calculating expenditures and supervising maintenance budgets and estimating costs for their procedures.·       Ensure that all technicians and maintenance personnel adhere to safety rules.·       Organizing and performing the duties of technicians and maintenance staff.·       Contributing to identifying the necessary training needs for the department’s employees and approving them in coordination with the human resources department.·       Following up spare parts list stock and generate P/O at time to guarantee spare parts availability.·       Tracking the usage of spare parts of both components and tools.·       Reporting analysis of all incoming and outgoing tasks.·       Stick to quality specifications for all processes.·       Develop a qualified and efficient Home Appliance services team to execute the service plan.·       Set a strategy for profitable Maintenance Business.·       Utilizing resources whether Manpower/Tools/Time/Cost.·       Make clear KPI to evaluate and improve the team work.·       Responsible for owning service center and third party performance Management·       Make accruing action plan to improve its performance and meet customer satisfaction.·       Applying 6sigma service methodologyRequirements:·       BSc. in Electrical Power/Electronic Engineering.·       Preferable Electronic back ground experience from 2 to 5 years.·       TQM & Six Sigma certified.·       Excellent verbal and written communication skills·       Ability to multi-task, prioritize and manage time effectively·       V. Good in Microsoft Office·       Superior organizational and time management skills, ability to perform without direct supervision·       Problem Solving & Analytical Thinking·       Team Leader.- سنة-‎3 سنوات خبرة- مؤهل عالي- تكنولوجيا معلومات واتصالات