Recruitment notice PE/332/2025/S – Director (function group AD, grade 14) – Directorate-General for Information Technologies and Cybersecurity — Directorate for Customers and Digital Workplace
Date: 2025-04-15
Institutions: European Parliament
Subjects: administrator, competition (EU), customers, information security, information technology, job vacancy, managing director, recruitment, workplace








C_202502287EN.000101.fmx.xml












Official Journal of the European Union


EN
C series













C/2025/2287


15.4.2025







            RECRUITMENT NOTICE PE/332/2025/S
         

            DIRECTOR
         
(function group AD, grade 14)
Directorate-General for Information Technologies and Cybersecurity — Directorate for Customers and Digital Workplace
(C/2025/2287)


          
      

1.   Vacant post

The President of the European Parliament has decided to open the procedure for filling the post of director (AD, grade 14) in the Directorate-General for Information Technologies and Cybersecurity, Directorate for Customers and Digital Workplace, in accordance with Article 29(2) of the Staff Regulations of Officials of the European Union (1) (‘the Staff Regulations’).
This selection procedure, which is designed to give the appointing authority a wider choice of candidates, will be conducted at the same time as internal and interinstitutional recruitment procedures.
The remuneration and conditions of employment are laid down in the Staff Regulations. Recruitment will be at grade AD14 (2). In addition to the basic salary, which is subject to Union tax and exempt from national tax, certain allowances may be payable in circumstances laid down by the Staff Regulations.
Candidates should note that, in accordance with the Staff Regulations, all new members of staff must successfully complete a nine-month probationary period, and that this post is subject to the mobility policy rules adopted by Parliament’s Bureau on 15 January 2018.
The post calls for flexibility and frequent contact with people inside and outside Parliament, including Members of the European Parliament. The director will be required to travel frequently between Parliament’s places of work.

2.   Place of employment


Luxembourg. This post may be transferred to one of Parliament’s other places of work.

3.   Equal opportunities

The European Parliament is an equal opportunities employer and very much welcomes all applications without discrimination on any ground such as gender, ethnicity, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age, sexual orientation, marital status or family situation.

4.   Job description

As a senior official, the director will be required to carry out the following duties in the light of the guidelines and decisions laid down by the parliamentary authority and the director-general (3):






—


Ensuring that a large department in Parliament’s Secretariat, comprising several units covering the directorate’s areas of activity, runs smoothly and in keeping with Parliament’s policies;










—


Managing, leading, motivating and coordinating teams of staff; optimising the use of the directorate’s resources to provide a high-quality service (organisation, management of human and budget resources, innovation, etc.) in its areas of activity;










—


Planning the directorate’s work (deciding on objectives and strategies); taking the decisions required to achieve the objectives set; assessing the performance of the departments within the directorate with a view to ensuring that high standards are maintained;










—


Advising the director-general, the Secretary-General and Members in the directorate’s areas of activity;










—


Cooperating with the other directorates in the Secretariat, representing Parliament and negotiating contracts and agreements in the directorate’s areas of activity;










—


Managing and seeing through specific projects likely to involve financial responsibilities;










—


Acting as authorising officer by subdelegation.





5.   Eligibility

The selection procedure is open to candidates who fulfil the following conditions on the closing date for applications:


(a)
   
General conditions


Under Article 28 of the Staff Regulations, candidates must:






—


be a national of one of the European Union’s Member States (4);










—


enjoy full rights as a citizen;










—


have fulfilled any obligations imposed on them by the laws on military service;










—


be able to produce the appropriate character references as to their suitability for the performance of the duties concerned.






(b)
   
Specific conditions



(i)   Qualifications required







—


When the normal period of university education is four years or more, a level of education which corresponds to completed university studies attested by a diploma officially recognised in one of the Member States of the Union,
or










—


a level of education which corresponds to completed university studies attested by a diploma officially recognised in one of the Member States of the Union and appropriate professional experience of at least one year (5) when the normal period of university education is at least three years.




Diplomas, whether issued in a Member State of the Union or in another country, must be recognised by an official body of a Member State of the Union, such as the ministry of education.
Candidates holding diplomas issued in a non-EU country (6) must enclose with their application an EU equivalence for their diplomas. For further information on recognition of qualifications obtained in a non-EU country in the ENIC-NARIC networks, see https://www.enic-naric.net/.

(ii)   Professional experience required

Professional experience gained after obtaining the qualifications referred to above:






—



twelve years, at least part of which must be in the directorate’s areas of activity, including:






—


at least six years in a European and/or international environment, and










—


at least six years in management positions in a large department.









(iii)   Knowledge of languages

Thorough knowledge (at least C1 level) of one of the European Union’s official languages (7) is required, along with satisfactory knowledge (at least B2 level) of at least one other official language of the European Union.
These abilities correspond to those specified in the Common European Framework of Reference for Languages. For further details, see: https://europa.eu/europass/common-european-framework-reference-language-skills

The Advisory Committee for the Appointment of Senior Officials will take knowledge of other official languages of the European Union into account.

6.   Tests

To assist the appointing authority in its choice, the Advisory Committee for the Appointment of Senior Officials will draw up a list of candidates and make a recommendation to Parliament’s Bureau as to who should be called for interview. The Bureau will adopt the list, and the committee will conduct the interviews and submit its final report to the Bureau for a decision. At this stage, the Bureau may interview the candidates.
The interviews will be based on the job description as set out in point 4 above, focusing on the following:






—


strategic thinking;










—


management skills;










—


forward-planning skills;










—


ability to react appropriately to events;










—


thoroughness;










—


communication skills.





7.   Submission of applications

The deadline for applications is:

12.00 (noon), Brussels time, on Friday 2 May 2025
            .
Candidates are asked to send, by email only, a personal statement in PDF format and in one of the European Union’s official languages (8) (marked ‘For the attention of the Secretary-General of the European Parliament, Recruitment Notice PE/332/2025/S’) and a curriculum vitae in Europass format (9), quoting the reference number for the procedure (PE/332/2025/S) in the subject line, to:

PERS-EPSeniorManagement@ep.europa.eu

The date and time of dispatch of the email will be taken to be the date and time of submission of the application.

Scanned documents must be legible.


Candidates called for interview must produce by the interview date copies or photocopies of supporting documents relating to their studies, professional experience and current responsibilities
             (10)
. These documents will not be returned.

Personal data which candidates provide for the purposes of this selection procedure will be processed in accordance with Regulation (EU) 2018/1725 of the European Parliament and of the Council (11), in particular as regards their confidentiality and security.


(1)  See Council Regulation (EEC, Euratom, ECSC) No 259/68 (OJ L 56, 4.3.1968, p. 1), as amended by Regulation (EC, Euratom) No 723/2004 (OJ L 124, 27.4.2004, p. 1) and most recently by Regulation (EU, Euratom) No 1023/2013 of the European Parliament and of the Council of 22 October 2013 amending the Staff Regulations of Officials of the European Union and the Conditions of Employment of Other Servants of the European Union (OJ L 287, 29.10.2013, p. 15).

(2)  On recruitment the official will be placed in the appropriate step, in accordance with Article 32 of the Staff Regulations.

(3)  For a description of main tasks, see the annex.

(4)  The European Union’s Member States are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

(5)  This year of experience will not be taken into account when assessing the professional experience required under the next indent.

(6)  UK qualifications/diplomas obtained up until 31 December 2020 are accepted with no other recognition required. For diplomas obtained after that date, NARIC recognition is required. In practice, this means that UK diplomas issued from 1 January 2021 must be accompanied by an equivalence issued by a competent authority of a current Member State of the EU.

(7)  The European Union’s official languages are: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

(8)  The European Union’s official languages are: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

(9)  
            https://europa.eu/europass/.

(10)  This does not apply to candidates working for the European Parliament on the closing date for applications. Candidates are responsible for making sure that we are in possession of their complete application file (where relevant documents are missing from the HRM portal (Streamline)).

(11)  Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC (OJ L 295, 21.11.2018, p. 39, ELI: http://data.europa.eu/eli/reg/2018/1725/oj).




ANNEX

DIRECTORATE-GENERAL FOR INFORMATION TECHNOLOGIES AND CYBERSECURITY


DIRECTORATE FOR CUSTOMERS AND DIGITAL WORKPLACE

MAIN MISSIONS






—


Overseeing, coordinating and motivating the directorate’s units and services, and ensuring that information is exchanged among various entities of the directorate-general;










—


Ensuring customer care and user experience in the provision of IT products and services;










—


Managing customers’ dedicated IT support services at the three places of work (service desks and proximity services);










—


Liaising with corporate clients to ensure excellence in service delivery;










—


Ensuring the acquisition and provision of IT equipment, managing just-in-time stock of individual IT equipment and videoconferencing systems;










—


Designing Digital Workplace-related services and standard configuration;










—


Representing the directorate in various in-house committees and representing the European Parliament in inter-institutional forums;










—


Acting as authorising officer by subdelegation.




MEMBERS’ DIGITAL EXPERIENCE UNIT
+ DIGITAL WORKPLACE SUPPORT SERVICE
+ CUSTOMISED SUPPORT AND EMERGING NEEDS SERVICE






—


Ensuring first level support for Members and their offices, handling basic user inquiries and other common issues, escalating complex problems;










—


Managing proximity services, providing onsite support at Member’s offices in Brussels and Strasbourg related to workplace requests and incidents (videoconferencing, telephony, IP TVs, etc.);










—


Providing support for mobile equipment for Members and their offices, including ‘Bring Your Own Device’ (BYOD);










—


Managing the self-recording studio and short-term loan of audio-visual equipment for Members, providing technical support for social media and audiovisual;










—


Ensuring a timely and appropriate level of communication on IT matters to Members and their offices;










—


Delivering tailored training programmes, in multiple languages, adapted swiftly to meet the evolving needs of Members and their offices, including the specificities of Accredited Parliamentary Assistants, Local Assistants and Members’ trainees;










—


Managing Members’ pigeonholes and distributing voting cards to Members;










—


Delivering IT equipment to Members and their offices.




IT SUPPORT UNIT
+ SERVICE DESK AND PROXIMITY SERVICE






—


Ensuring first level support for staff, handling basic user inquiries and other common issues, escalating complex problems;










—


Managing proximity services, providing onsite support at staff’s offices at the three places of work related to workplace requests and incidents (videoconferencing, telephony, etc.);










—


Providing support for mobile equipment for staff, including ‘Bring Your Own Device’ (BYOD);










—


Ensuring a timely and appropriate level of communication on IT matters to staff;










—


Managing the telephone switchboard (Parliament Call Centre service) providing direct contact for citizens to the European Parliament;










—


Delivering IT equipment to staff.




CUSTOMER RELATIONS AND SERVICE DELIVERY EXCELLENCE UNIT
+ SERVICE EXCELLENCE HUB
+ CUSTOMER RELATIONS HUB






—


Managing the relationship with corporate customers (Parliament Directorates-General, Political Groups, EDPS, Ombudsman, etc.) by acting as a central hub for collection and follow-up of requests, accompanying them in relations with the Directorate-General’s internal teams, including the running of satisfaction surveys;










—


Negotiating and following up Memorandums of Understanding and Service Level Agreements with corporate customers according to Key Performance Indicators (KPIs);










—


Ensuring service delivery excellence by bridging the gap between the Directorate-General’s internal teams and corporate clients, making sure that products and services requested are delivered in a timely and effective manner;










—


Supporting the delivery of products and services as well as their adoption by corporate customers, ensuring their smooth deployment;










—


Overseeing change and release management, in collaboration with other relevant directorates, monitoring changes to IT systems while minimising risks;










—


In the event of incidents and problems being experienced by corporate customers, overseeing the resolution of these to minimise disruption, providing timely information and high-quality customer experience;










—


Managing and updating the service catalogue, ensuring services follow IT Service Management (ITIL);










—


Ensuring a timely and appropriate level of communication on IT matters to corporate customers;










—


Managing the network of IT correspondents in Parliament.




DIGITAL WORKPLACE EXPERIENCE UNIT






—


Ensuring second level support, providing specialised assistance, resolving issues escalated from first level support, including troubleshooting software, hardware or network problems;










—


Managing the Digital Workplace on corporate devices, including communication and collaboration tools;










—


Managing standard Parliament workstations, ensuring consistent computing experience and reducing the complexity of workstation configuration;










—


Maintaining the standard software configuration of corporate equipment, enabling a same set of applications for easy collaboration and cost reduction;










—


Ensuring protection of data on mobile devices, optimising functionalities, increasing quality and security of mobile devices while minimising costs and downtime;










—


Providing application support for in-house software applications developed to fulfil specific European Parliament business needs as well as for all standard desktop applications;










—


Providing telecommunications operations for the European Parliament in the areas of video conferencing, fixed and mobile telephony as well as IP TV.




IT LOGISTICS UNIT
+ UNIFIED PRINTING SERVICE
+ JUST-IN-TIME LOGISTICS SERVICE






—


Managing budget, acquisition and logistic activities related to IT equipment and videoconferencing systems, managing the entire lifecycle of products from ordering, reception and installation to decommissioning;










—


Defining relevant criteria and standards for purchasing IT equipment;










—


Ordering IT equipment (standard and non-standard) and monitoring progress of outstanding orders;










—


Managing just-in-time stock of IT equipment and videoconferencing systems;










—


Configuring new IT equipment;










—


Managing multifunctional copiers ensuring printing, copying and scanning facilities, optimising printing resources;










—


Facilitating printing in a mobile working environment;










—


Ensuring sustainability and budget optimisation in IT logistics.







ELI: http://data.europa.eu/eli/C/2025/2287/oj
ISSN 1977-091X (electronic edition)