EUAA single programming document : multi-annual programming N+1 – N+3 (2024-2026) : work programme 2024 : amendment 1.
Date: 2024-11-05
Institutions: European Union Agency for Asylum
Subjects: EU law - international law, EU policy, European Union Agency for Asylum, European standard, activity report, exchange of information, international protection, operation of the Institutions, political asylum, technical cooperation

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Single Programming Document 

Multi-annual programming 2024-2026 (N+1 – N+3) 
Work Programme 2024 

Amendment 1 

Adopted on 25 September 2024 

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The 2024–2026 Single Programming Document (SPD) amendment no. 1 was adopted by the 
EUAA Management Board in September 2024. 

Neither the European Union Agency for Asylum (EUAA) nor any person acting on behalf of the 
EUAA is responsible for the use that might be made of the information contained within this 
publication. 

Luxembourg: Publications Office of the European Union, 2024 

PDF 

ISBN 978-92-9410-306-2           doi: 10.2847/67803 

BZ-09-24-636-EN-N 

© European Union Agency for Asylum (EUAA), 2024 

Reproduction is authorised provided the source is acknowledged. For any use or reproduction 
of photos or other material that is not under the EUAA copyright, permission must be sought 
directly from the copyright holders. 

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Notes on the SPD 2024-2026 Amendment 1 

The Single Programming Document (SPD) 2024-2026 Amendment 1, including Work 
Programme 2024 and Budget 2024, was drafted based on the guidelines issued by the 
European Commission on 20 April 2020 [C (2020) 2297 final].   

The Agency requested additional posts for tasks stemming from the revised mandate 
and to address the new cyber security requirements. The Agency is receiving 100 
contract agent posts for a period of three years (2025-2027) for Pact implementation.   

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Contents 
Contents .......................................................................................................................................... 5 

Foreword ......................................................................................................................................... 6 

List of abbreviations ....................................................................................................................... 8 

Mission statement ........................................................................................................................ 10 

Section I. General context ............................................................................................................ 12 

Section II. Multi-annual programming 2024-2026 (N+1 – N+3) ................................................ 16 

1.  Multi-annual Work Programme .............................................................................................. 16 

1.1  Operational support ........................................................................................... 18 

1.2  Asylum knowledge ............................................................................................. 21 

1.3 

Training and professional development ....................................................... 27 

1.4  Horizontal activities ........................................................................................... 29 

2.  Human and financial resources – outlook for 2024-2026 (N+1 – N+3) ...................... 33 

2.1  Overview of past and current situation 2022–2023 (N-1 – N) ............... 33 

2.2  Outlook for 2024–2026 (N+1 - N+3) ............................................................. 35 

2.3  Resource programming for 2024–2026 (N+1 - N+3) ................................ 36 

2.4  Strategy for achieving efficiency gains ........................................................ 38 

2.5  Negative priorities/decrease of existing tasks........................................... 38 

Section III. Annual Work Programme 2024 (N+1) ..................................................................... 40 

1.  Executive summary .................................................................................................................. 40 

2.  Activities ...................................................................................................................................... 42 

2.1 Operational support ............................................................................................... 42 

2.3 Training and professional development .......................................................... 58 

2.4 Asylum knowledge ................................................................................................ 68 

2.5 Protection of fundamental rights ........................................................................ 79 

2.6 Horizontal activities ............................................................................................... 80 

Annexes ......................................................................................................................................... 90 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Foreword 

The European Union Agency for 
Asylum (EUAA) will be entering 
2024 as a dynamic organisation 
which earned its reputation as a 
centre of expertise on asylum 
knowledge and confirmed its 
dedication to the effective and 
efficient functioning of the Common 
European Asylum System (CEAS).   

Russia’s unprovoked aggression 
against Ukraine weighs heavily on the minds of Europeans, making the context fraught with 
danger and uncertainty. The new geopolitical landscape has immense regional and global 
ramifications, and our planning takes this added factor into account in terms of preparedness 
and crisis management. The unprecedented activation of the Temporary Protection Directive 
showed that common action is more than possible and presents us with many lessons learned 
for the future crises and challenges that will inevitably come.   

This has also reminded us that the EUAA must always be agile to be able to manage 
unexpected circumstances. This is reflected in this Single Programming Document, which is a 
leaner, higher-level strategic plan, flexible enough to adapt to the reality of a constantly 
changing migration landscape.   

The EUAA has stepped up its assistance to support Member States, and in 2024 will continue 
to address the rapid response needs of Member States’ asylum systems under pressure. With 
increasing demand being placed on operations but also training and data analysis, we will find 
ways to manage the workload efficiently and redistribute work when and where necessary.   

Cooperation and coordination remain central features of our activities. In the external 
dimension of the CEAS we are embarking on new initiatives, while continuing to ramp up our 
activities in partner countries, including enhancing their capacity and alignment with EU 
standards.   

The EUAA will consolidate its efforts to foster relationships with stakeholders in 2024, 
including via the deployment of liaison officers in Member States and joint work with sister 
agencies like Frontex and Europol and organisations like the International Organisation for 
Migration (IOM) and the United Nations High Commissioner for Refugees (UNHCR).  

We also begin 2024 with a renewed commitment to being a sustainable organisation and we 
will continue to take steps to minimise our impact on the environment. I want to stress the 
importance of fundamental rights as another cross-cutting issue. The EUAA Fundamental 
Rights Officer took up duties mid-May 2023 and I will ensure that fundamental rights remain 
our highest priority and underpin all of our activities.   

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

The New Pact on Migration and Asylum, which is being discussed by the co-legislators, 
proposes new tasks for the Agency and will therefore impact our work and workload in 2024–
2026 and beyond. Those tasks, if confirmed, will add another layer of complexity to our work 
as we embark on the challenge of monitoring the operational and technical application of the 
CEAS by Member States.   

The Agency’s role is central to the effective and efficient functioning of the CEAS and my 
primary objective as the Executive Director remains bolstering the Agency's capacity to 
support Member States in strengthening their asylum and reception systems while ensuring 
that asylum seekers are treated fairly and their case is examined following uniform standards.  

Nina Gregori 
Executive Director 

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EUROPEAN UNION AGENCY FOR ASYLUM 

List of abbreviations 

Term 
ARP 
AST 
CA 
CAAR 
CAS 
CEAS 
CEPOL 
CF 
COI 
CPD 
CSO 
DG HOME 
EAC 
EASO 
EC 
ECS 
ED 
EEAS 
EPS 
ESG 
ESQF 
EU 
EU+ 

eu-LISA 

EUAA 
Europol 
FRA 
FRO 
Frontex 
FTE 
ICT 
IDS 
IPA 
IPAC 
IOM 
JHA 
KPI 
LMS 
LO 
LTE 
MB 
MedCOI 

Definition 
Asylum reserve pool 
Assistant / asylum support team 
Contract agent / commitment appropriations 
Consolidated Annual Activity Report 
Cypriot Asylum Service  
Common European Asylum System 
European Union Agency for Law Enforcement Training 
Consultative forum 
Country of origin information 
Continuing professional development  
Civil society organisation 
Directorate-General for Migration and Home Affairs 
European Asylum Curriculum  
European Asylum Support Office 
European Commission 
External Cooperation Strategy 
Executive Director 
European External Action Service 
Early warning and preparedness system 
European Standards and Guidelines  
European Sectoral Qualifications Framework  
European Union 
EU Member States and associated countries 
European Agency for the Operational Management of Large-Scale IT Systems 
in the Area of Freedom, Security and Justice 
European Union Agency for Asylum 
European Union Agency for Law Enforcement Cooperation  
Fundamental Rights Agency  
Fundamental rights officer  
European Border and Coast Guard Agency 
Full-time equivalent 
Information & communication technology 
Information and Documentation System 
Instrument for Pre-Accession Assistance 
International Protection Administration Court (Cyprus) 
International Organization for Migration 
Justice and Home Affairs 
Key performance indicator 
E-learning management system 
Liaison officer 
Learning technology ecosystem   
Management Board 
Medical country of origin information 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

MENA                  Middle East and North Africa 
MFF 
NCP 
ODS 
OP 
PDO 
RDPP 
RSF 
SNE 
SOP 
SPD 
TA 
TCCN 
TQAF 
UN 
UNHCR 
WA 
WB 

Multiannual Financial Framework 
National contact point 
Operational deployment system 
Operational plan 
Pre-departure orientation  
Regional Development and Protection Programme  
Resettlement support facility  
Seconded national expert 
Standard operating procedure 
Single Programming Document 
Temporary agent 
Third country cooperation network 
Training Quality Assurance Framework 
United Nations 
United Nations High Commissioner for Refugees 
Working arrangement 
Western Balkans 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Mission statement  

The Agency’s vision is to achieve a robust, resilient and future-proof multinational asylum and 
reception system, in line with European values and international law. 

The mission of the European Union Agency for Asylum (EUAA) is to support the 
implementation of the Common European Asylum System (CEAS) and promote a harmonised 
European approach to international protection. The Agency thus acts as a crucial resource for 
Member States’ asylum and reception authorities, providing the tools, expertise, resources 
and guidance to build resilient systems and practices based on European Union (EU) 
standards. 

The objective of the EU’s policy on asylum is to develop and establish a CEAS that is 
consistent with the values and humanitarian tradition of the EU and governed by the principle 
of solidarity and fair sharing of responsibility. 

The objectives of the EUAA are to: 

  strengthen practical cooperation and information exchange among Member States on 

asylum-related matters; 

  promote EU law and operational standards to ensure a high degree of uniformity as 
regards asylum procedures, reception conditions and the assessment of protection 
needs across the EU; 

  monitor the operational and technical application of EU law and standards as regards 

asylum; 

  provide operational and technical assistance to Member States, in particular where 

their asylum and reception systems are under disproportionate pressure. 

The values of the Agency are: 

  support – for Member States and stakeholders; 

responsibility – towards those in need of protection, in line with the values the EU is 
founded upon; 

  expertise – in the rules and legal obligations which form the CEAS; 

responsiveness – to the challenges and changing needs of Member States in properly 
managing asylum and reception services of Member States; 

resilience – of a future-proof European area of international protection which is able to 
adapt without sacrificing respect for human rights and protection; and 

  efficiency – through the responsible and effective use of public resources, both within 

the Agency as well as in Europe’s implementation of the CEAS. 

Legal mandate and tasks 

As a centre of expertise on asylum, the Agency is to contribute to the efficient and uniform 
application of the EU law on asylum in a manner that fully respects fundamental rights. To this 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

end and in line with the EUAA Regulation1, it contributes to facilitating the implementation and 
improving the functioning of the CEAS. The Agency also works towards enabling convergence 
in the assessment of applications for international protection and strengthening practical 
cooperation and information exchange. 

Articles 1 and 2 of the EUAA Regulation stipulate the Agency’s mandate and tasks. More 
specifically, Article 2 stipulates that the Agency should, inter alia: 

  deliver effective operational and technical assistance to Member States, in particular 
when their asylum and reception systems are subject to disproportionate pressure. 
This should include assistance with the relocation/transfer of applicants for/or 
beneficiaries of international protection within the EU, as well as the deployment of 
asylum support teams (AST) and experts from the asylum reserve pool; 

  gather and analyse information on the situation of asylum and CEAS implementation; 

  provide information on the situation in relevant third countries, including by setting up 

and coordinating European networks on third-country information; 

  develop common analysis and guidance notes on the situation in countries of origin 

and provide information and analysis on the ‘safe country concepts’; 

  develop operational standards, indicators, guidelines and best practices in regard to 

the implementation of all instruments of EU law on asylum; 

  monitor the operational and technical application of the CEAS to enhance the 

efficiency of Member States’ asylum and reception systems; 

  assist Member States as regards training, including through the development of a 

European asylum curriculum; 

  support Member States in carrying out their tasks and obligations under Regulation 

(EU) No 604/20132; 

  assist Member States with their actions on resettlement; and 

  deploy liaison officers (LOs) to Member States and to third countries.  

The Agency could also be tasked with certain functions under other proposals that are still 
subject to discussions between the co-legislators.  

All actions under the Work Programme will respect and be implemented in line with the rights 
and principles enshrined in the Charter of Fundamental Rights3 of the European Union, in 
particular Article 1 (human dignity), Article 8 (protection of personal data), Article 18 (right to 
asylum), Article 19 (protection in the event of removal, expulsion or extradition), Article 21 (non-
discrimination) and Article 24 (rights of the child). 

1   Regulation (EU) 2021/2303x of the European Parliament and of the Council on the European Union Agency for 

Asylum and repealing Regulation (EU) No 439/2012, OJ L 468, 30.12.2021, Volume 64. 

2   Article 2.1 (K). 
3   EUR-Lex - 12012P/TXT - EN - EUR-Lex (europa.eu). 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Section I. General context 

The planning cycle of the Agency is outlined in the European Commission’s (EC) delegated 
regulation (EU) 2019/7154. It is also detailed in Article 42 of the EUAA regulation5 and Article 32 
of the Framework Financial Regulation (FFR) for decentralised agencies.6 In line with the 
European Commission’s guidelines7, the Single Programming Document (SPD) provides multi-
annual programming and annual planning of activities and resources. Each year, the Agency 
prepares plans with a three-year outlook.  

Policy context 

Building a resilient CEAS continues to be a key policy priority in the EU and relies heavily on 
information exchange and situational awareness.  

In 2016, the European Commission issued seven legislative proposals revising the CEAS. 
Negotiations on many of these proposals have progressed significantly. On 23 September 
2020, the European Commission presented the New Pact on Migration and Asylum, which 
recommended giving immediate priority to the adoption of the European Union Agency for 
Asylum, repealing EASO’s founding regulation and expanding the Agency’s mandate. The 
EUAA Regulation8 entered into force on 19 January 2022, building on the Agency’s existing 
tasks and introducing new functions. The other legislative proposals, once adopted, will add 
more tasks to the Agency across the board and are expected to have an impact on the EUAA 
activities. However, given that negotiations on these are still ongoing, they are not directly 
reflected in the work programme, although the Agency has already started preparatory 
activities.   

The Agency’s multi-annual strategic objectives and its annual Work Programme are guided by 
the EU’s policy priorities and are consistent with the European Commission’s six political 
priorities for 2019-2024. 9 The EUAA also takes into account and contributes to the Directorate 
General for Migration and Home Affairs’ (DG HOME) specific objectives for 2020-202410 and 
the 17 Sustainable Development Goals (SDGs) of the United Nation’s (UN) 2030 Agenda for 
Sustainable Development.11  

Work in the field of international protection is influenced by changes in countries and regions 
of origin and transit, and pressures on national asylum systems resulting from arrivals of 
persons in need of protection. While strides forward have been made in strengthening the 

4   EUR-Lex - 32019R0715 - EN - EUR-Lex (europa.eu) 
5   EUR-Lex - 32021R2303 - EN - EUR-Lex (europa.eu) 
6   EFCA single programming document - Publications Office of the EU (europa.eu) 
7   A template for the SPD is provided in Annex 1 to the communication from the Commission on the strengthening 

of the governance of Union bodies under Article 70 of the Financial Regulation 2018/1046 and on the 
guidelines for the single programming document and the consolidated annual activity report (C(2020) 2297). 
Ibid. 

8  
9   EU priorities (europa.eu) 
10   home_sp_2020_2024_en.pdf (europa.eu) 
11   Sustainable Development Goals: 17 Goals to Transform our World | United Nations 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

protection space in the EU and its neighbourhood, the effects of armed conflict, climate, and 
economic crisis may drive more decisions to migrate to Europe.   

One of the largest refugee crises in recent European history was triggered in February 2022 
when Russia invaded Ukraine. Millions of Ukrainians have sought refuge into neighbouring 
states and throughout Europe. The EUAA’s response as of this writing includes deploying 
personnel to support the management of refugee flows.  

Further afield, the situation in Afghanistan has continued to pose particular challenges to 
neighbouring countries, transit countries en route to the EU and to Member States confronted 
with increased numbers of Afghan asylum applications. 

The Agency may still be addressing these challenges in 2024, supporting both Member States 
and third countries experiencing high numbers of arrivals. The activation of the Temporary 
Protection Directive12 (TPD) in March 2022 diverted millions of potential applications for 
international protection and granted national asylum systems a reprieve. The application of 
the TPD, which was already extended until March 2024, is widely expected to be extended for 
an additional year, until March 2025.  

According to the United High Commissioner for Refugees (UNHCR), by May 2022 more than 
100 million people were forcibly displaced worldwide. This general and rising trend in the last 
decade could be exacerbated by fallout from Russia’s invasion of Ukraine, notably economic 
crisis driven by food and fuel shortages. This could be further compounded by climate change 
which may drive further displacement with slow-onset processes such as desertification 
undermining livelihoods and sudden-onset disasters making life untenable.13  The extent to 
which this will mean more arrivals in Europe is less clear. 

Key planning assumptions for 2024-2026 

The Agency needs to ensure the smooth continuation of its core business activities even as it 
responds to new operational challenges and adapts to unforeseen events. 

The SPD 2024-2026 is planned with the following assumptions: 

  The Agency will continue to experience demand / pressures on its core business 

activities in 2024, in the absence of new migration crises also linked to the long-term 
impact of the Russian aggression against Ukraine.  

  The Agency receives new posts for additional tasks added to the EUAA Regulation 

during co-legislator negotiations.14  

  As a result of a sunrise clause in the EUAA Regulation, the new monitoring role of the 
Agency kicks off as of 31 December 2023 with the establishment of the monitoring 
methodology and adoption of the monitoring programme by the Management Board, 

12   https://home-affairs.ec.europa.eu/policies/migration-and-asylum/common-european-asylum-system/temporary-

protection_en 

13   See UNHCR - Climate change and disaster displacement 
14  

 The Agency requested additional posts for tasks stemming from the revised mandate and to address the new 
cyber security requirements. The Agency is receiving 100 contract agent posts for a period of three years 
(2025-2027) for pact implementation.    

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EUROPEAN UNION AGENCY FOR ASYLUM 

followed by a first pilot and lessons learned. In the following years the mechanism will 
be fully rolled out, representing a massive increase in workload for the Agency.  

External and internal factors influencing multi-annual programming in 2024 

Planning in the SPD 2024-2026 aims to provide the necessary flexibility to respond to 
evolving external and internal factors and changes in the operational context. 

External factors 

The possible adoption of different legislative proposals that are currently being negotiated 
may have a significant impact on the Agency’s activities, as some of these proposals may 
introduce new tasks for the EUAA or trigger the full activation of already foreseen tasks. An 
example of the latter is the activation of the second phase of the monitoring mechanism, 
involving formal recommendations to Member States and different levels of follow up to those 
recommendations, which would only be triggered in case the Dublin III Regulation is replaced. 

The Russian invasion of Ukraine in February 2022 forced a series of policy and operational 
changes that had their impact on the EUAA as well. The consequences of such a crisis will 
likely persist in 2024. 

International organisations have issued famine warnings, in the context of an emerging global 
food crisis15, 16, 17. This could lead to further displacement and migration notably in regions 
where food shortages and conflict would exacerbate pre-existing challenges, including 
climate change and environmental degradation. Research by the United Nations indicates that 
276 million people worldwide were already facing acute hunger at the start of 2022. That 
number is expected to rise by 47 million people if Russia’s military aggression against Ukraine 
continues, with the steepest rises in sub-Saharan Africa.18  

Emerging crises may therefore limit the ability of the Agency to deliver its work programme in 
full. 

Responses/mitigation: In order to timely and effectively react to quickly unfolding crises, the 
Agency will: 

  continuously monitor the implementation of its activities, make the necessary 

adjustments and invest in innovative solutions to continue delivering;  

review its response capabilities, identify priorities and re-allocate resources to 
maintain its core business activities undisrupted by potential negative effects, while 
addressing new challenges and response requirements. The EUAA will explore 
the allocation of complementary resources, where feasible and necessary, in 
coordination with the European Commission, and the use of contingency funding;  

  continue to secure the maximum nominations possible for deployment, including 

through the asylum reserve pool (ARP), as relevant;  

15   Secretary-General Warns of Unprecedented Global Hunger Crisis, with 276 Million Facing Food Insecurity, 

Calling for Export Recovery, Debt Relief | UN Press 
16   A global food crisis | World Food Programme (wfp.org) 
17   FAO and WFP warn of looming widespread food crisis as hunger threatens stability in dozens of countries 
18   WFP calls for urgent opening of Ukrainian ports to help rein in global hunger crisis | World Food Programme 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

  continue to improve and maintain efficiency through longer-term deployments, 
enhanced preparedness and contingency planning and new working tools and 
methods and reduced administrative burdens; 

  maintain and consolidate the crisis and first response mechanism to rapidly address 

future emergency needs; 

  make use of EUAA predictive analytics capacity to forecast scenarios and inform 

anticipatory action. 

Internal factors 

The initial budget request for 2024 was aligned with the adopted MFF 2021-2027.  However, 
the unpredictable operational context and specific needs arising from crises, may lead to 
needs assessments, prioritisation of activities and re-allocation of budget accordingly, as well 
as consequent requests to the European Commission for additional resources. While 
resources for the monitoring function were included in the MFF 2021-2027, the actual 
implementation of this new function will require some degree of reprioritisation and internal 
redistribution. 

Responses/mitigation: the Agency will engage in discussions with the European Commission 
and with the budgetary authority to ensure that sufficient budget and staff, in line with the 
Agency’s needs-based assessment, are provided.  The EUAA will continue to identify options 
for funding situations requiring rapid operational intervention or major unforeseen operational 
expenditure, such as earmarking emergency reserve funds within the Agency’s budget. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Section II. Multi-annual programming 2024-
2026 (N+1 – N+3) 

1.  Multi-annual Work Programme 

This programming document constitutes the framework financing decision for the 
implementation of planned activities. In the meaning of Article 72.3(b) of EASO Financial 
Regulation, the global budgetary envelope reserved for operational procurements 
corresponds to the maximum value of the Title 3 of the Agency’s budget, as per Annex III of 
this SPD. For grants, as per Article 72.3(a) of EASO Financial Regulation, the global budgetary 
envelope reserved corresponds to the maximum value of budget item 3801, as per Annex III of 
this SPD. The description of the new budget item will be: ‘This appropriation is intended to 
cover all the costs related to grants funded by the Agency to external stakeholders, aimed at 
externalising support actions related to the fulfilment of tasks referred to in Article 2 of the 
EUAA regulation’.  

The multi-annual work programme provides a general overview of the activities programmed 
on a multiannual basis. These activities are driven by the Agency’s mandate and take the form 
of multi-annual strategic objectives linked to four main activity areas as shown below. 

Operational support 

One of the pillars of the Agency’s mandate is the provision of operational and 
technical assistance to Member States. The Agency will continue strengthening its 
operational and technical capability and first operational response and preparedness 
capacity to continue to respond to requests for support in a timely and efficient manner. It will 
provide operational support for the implementation of the CEAS, including specific support for 
emergency operations. Operational support will aim to further facilitate and improve the 
proper functioning of the CEAS and to assist Member States in implementing their obligations 
within the CEAS framework, in particular where their asylum and reception systems are under 
disproportionate pressure. Preparedness and contingency planning functions will be 
enhanced within the Agency in order to better support Member States in their own 
preparedness for migration challenges. 

Functional project management frameworks and operational systems including effective 
systems for deployment management and quality of operational procedures will govern how 
support is planned and delivered.  

The Agency will support the EU in the area of resettlement and humanitarian admission. It will 
offer support to EU Member States and associated countries (EU+ countries) in cooperation 
with the European Commission, the UNHCR, the International Organization for Migration (IOM) 
and other relevant stakeholders. Training and tools will be developed to be used by EU+ 
countries engaging in resettlement and humanitarian admission programmes. It will facilitate 
planning and implementation of complementary pathways to international protection.  

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Asylum knowledge 

In the area of asylum knowledge, the Agency will continue to assist Member States. It 
will foster convergence in the assessment of applications for international protection, 
including by delivering country guidance notes, producing a yearly analysis on 

convergence in recognition rates, developing the EU country of origin information (COI) and 
medical country of origin information (MedCOI) systems and ensuring the availability of 
comprehensive information on the CEAS. Strategic data management will integrate predictive 
analytics using big data and machine learning.  

Asylum thematic cooperation will take place through professional networks of Member States’ 
asylum and reception authorities, to exchange information and best practices, pool expertise, 
and develop specific tools and guidance. The Agency will similarly promote judicial dialogue 
on asylum and professional development activities for members of courts and tribunals.  

As from 31 December 2023, the Agency will gradually roll out the implementation of the 
monitoring mechanism for the operational and technical application of the CEAS, with as main 
aim to prevent or identify possible shortcomings in the asylum and reception systems of 
Member States and to assess their capacity and preparedness to manage situations of 
disproportionate pressure so as to enhance the efficiency of those systems.  

Training and professional development  

The Agency will continue to provide ongoing capacity building support, both in the 
context of permanent support as well as in Member States subject to disproportionate 
pressure on their asylum and reception systems. Specialised thematic courses are 

available to Agency staff and deployable Member State experts. Compliance with European 
quality assurance standards in higher education will allow the Agency to establish the EUAA 
Academy, delivering accredited modules in the European Asylum Curriculum. The Agency will 
be strengthening the design and infrastructure of the e-learning management system (LMS), 
which will be serving as a single source of information. 

Horizontal activities  

The Agency’s organisational structure fosters strengthened governance and ensures 
it can address the mandate.   Mature governance and planning systems will continue 
to drive improvement and support the implementation of relevant provisions of the 
EUAA Regulation.  The portfolio, programme and project management methodology in place 
further enhance internal control and oversight. Greater emphasis will be placed on promoting 
digitalisation and information management practices to support organisational change. 

The Agency will benefit from an independent fundamental rights officer (FRO) reviewing its 
operations and handling complaints across all activity areas.  

Horizontal activities also support international cooperation, including cooperation with 
authorities of third countries which will continue and where appropriate be expanded. Such 
cooperation aims to promote EU standards on asylum and reception and reinforce EU-wide 
policy objectives to promote dialogue and cooperation on joint challenges. The Agency will 
continue collaborating with institutional stakeholders and other actors in the field. The 

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EUROPEAN UNION AGENCY FOR ASYLUM 

deployment of LOs to Member States and to third countries will enhance relations with 
national authorities and authorities of third countries respectively. The Agency will further 
develop its positive relationship with civil society representatives in various areas of its work 
through targeted consultations, transparency and outreach activities.  

1.1 Operational support 

1.1.1. Operational and technical assistance 

The Agency will enhance its operational and technical support to Member States based on 
current and emerging needs, trends in arrivals and migration routes and resulting 
disproportionate pressure on their national asylum and reception systems. The EUAA will also 
provide support with regard to the implementation of Member States’ obligations under the 
CEAS. 

In line with its mandate and building on the established response preparedness and 
operational response systems and mechanisms, the Agency will ensure effective and rapid 
operational responses, implemented within a robust project management framework that 
prioritises feedback and learning. 

Response preparedness 

The comprehensive system for response preparedness will be further enhanced. To better 
respond to the varied needs of Member States, both when addressing disproportionate 
pressure as well as when providing operational and technical assistance for the 
implementation of the CEAS, the Agency will adopt and implement an EUAA Asylum and 
Reception Operational Response Catalogue, with clearly articulated triggering mechanisms, 
specific support inputs and actions and pre-defined operational results.   

Stand-by capacities and rapid and emergency response capabilities will be strengthened to 
address unforeseen operational events, including through the establishment of a first 
operational response hub providing operational, technical and logistical support. Mobile 
teams, including facilities, equipment and personnel, will be deployed even more rapidly to 
address emergency situations or shorter-term interventions on the ground.   

First operational response 

The Agency will enhance its mechanisms for first operational response to disproportionate 
pressure on the asylum and reception systems of Member States. Such mechanisms will 
further enable the Agency to respond to priority needs through systems and practices that 
promote resilience, based on EU standards. 

First responses will address emergency response needs of Member States, in particular where 
pressure on the asylum and reception systems has increased. Capacity building will remain an 
ongoing focus to ensure sustainability of the provided support.  

Operational programming 

The Agency will support Member States on the basis of agreed operational plans (OPs) and 
specific project plans.  

In so doing, it will aim to contribute to the achievement of the wider policy objectives of the 
EU’s asylum policy: 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

to support national authorities in status determination of third-country nationals 
requiring international protection in one of the Member States; 

to ensure compliance with the principle of non-refoulement, through the development 
and consistent implementation of the CEAS; 

to respond to the requirements stemming from the Pact on Migration and Asylum; 

to support the adoption of a comprehensive European approach to migration focusing 
on responsibility and solidarity, while maintaining a high level of procedural guarantees 
in the Agency’s work.  

Planning, design and implementation will follow a solid results-based project management 
methodology. Where relevant and feasible, multi-annual interventions will be planned. The 
longer time frame will allow the Agency to better plan and scale activities up and down, build 
entry, exit and sustainability strategies and improve impact measurement through more 
effective monitoring and evaluation.  

The consistent application of the processes validated as part of the Agency’s operational and 
technical assistance manual and its evaluation framework will enhance the planning, needs 
assessment, design, implementation, monitoring and evaluation of operations. Full 
implementation of the validated monitoring system will allow for regular review and 
improvement of operational performance. The monitoring and evaluation results, as well as 
the observations of the FRO will feed back into the planning process.  

Operational deployment management 

The Agency will further develop and make use of a number of tools to implement its 
operational activities. This includes further upgrades to the operational deployment system 
(ODS), the Agency’s end-to-end electronic deployment management system. The EUAA will 
also explore other technical solutions and innovative tools that may enhance operational 
support in the fields of asylum and reception including joint processing of asylum applications 
carried out by the ASTs. 

As of the time of writing (October 2023), the Asylum Reserve Pool (ARP) is operational and the 
Agency plans to finalise its full set-up (minimum 500 experts from Member States, as per 
Article 19.6 of the EUAA Regulation) in the course of 2024.  

The Agency will review and continuously enhance its operational performance monitoring 
systems and improve the quality of its operational delivery.   

Annual strategic prioritisation and budgeting 

The Agency will target its operational support to emerging needs and where pressure has 
increased based on a thorough and reliable assessment process in line with an annual 
strategic prioritisation and pre-defined entry, exit and sustainability strategies, in the context of 
requests from Member States and on-going consultations with the European Commission. In 
cases where the pressure on the asylum and reception systems has decreased, the Agency 
will implement exit strategies including a phased handing over of all or selected activities to 
the host Member State. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

When agreeing OPs and support measures with specific Member States, budgetary 
allocations required for the implementation of the OPs and specific project plans will be 
developed from the outset. Complementarity and the avoidance of duplication of funding will 
be paramount. Such budgetary allocations will be monitored on a continuous basis using a 
robust financial monitoring framework. Budgets will be revised in close consultation with the 
European Commission, as relevant.  

Multi-annual strategic objective: MA01 

Description 
of objective 

Expected 
results 

To effectively provide operational and technical assistance to Member 
States, where their asylum or reception systems are subject to 
disproportionate pressure or with regard to the implementation of their 
obligations under the CEAS.  
  Operations are implemented as prescribed in the EUAA regulation and 

the Agency’s operational and technical assistance manual.  
  Operations are delivered effectively and contribute to improved 
coordination and capability of Member States to implement their 
obligations under the CEAS and to respond to pressure on their asylum 
and reception systems. 

Performance indicators  
Percentage of operations planned 
and implemented applying the 
methodology of the operational and 
technical assistance manual. 
Percentage of implementation of 
annual operational plan measures 
for each operation. 

Data sources 
Internal records on annual 
planning, signed OPs. 

Targets 
100 % on an annual 
basis. 

Progress reports. 

85 % implementation of 
the annual OP 
measures. 

Multi-annual strategic objective: MA02 

Description 
of objective 

Expected 
results 

To develop and implement operational systems and tools that ensure:  

flexibility (rapid response, scale up and scale down)  
  effectiveness and efficiency of operational support  
  competent management of the deployment of experts 
  consistency and enhanced quality of the operational support. 
  Operational support is tailored sufficiently to be effective in responding 
to individual situations of disproportionate pressure on Member States’ 
asylum and/or reception systems. 

  Effective tools for contingency planning are in place, including through 
the establishment of a first response function for operational, technical 
and logistical support. 

  Deployment management framework and systems are optimised 

including the final set-up of the ARP. 

  Quality systems are enhanced and Agency tools integrated into the 

operational responses of the Agency. 

Performance indicators  
Percentage of rapid operational 
responses set up by the Agency 
upon approved request.  
Percentage of deployment process, 
including the ARP and deployment 
rosters, effectively managed 

Data sources 
Internal 
statistics/reports 
per event. 
ODS 

Targets 
100 % of new operational 
activities. 

ODS covers 100 % of the 
deployment process. 

20 

 
 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

through the Agency’s operational 
deployment system (ODS).  

1.1.2. Resettlement and humanitarian admission 

The Agency will coordinate and manage the resettlement and humanitarian admission 
network, set up in 2020. Additionally, the Agency will continue to respond to requests from 
EU+ countries to help implement the EU Resettlement Framework Regulation, when in place. 
Types of support include: 

  operational support activities implemented through resettlement support facility (RSF);  

  capacity development of Member States; 

  activities in relation to humanitarian admission, complementary pathways and 

community sponsorship programmes. 

In addition, in light of a potentially increased role in the referral process of cases for 
resettlement, humanitarian admission or complementary pathways to international protection, 
the Agency will consider support actions in this area. 

Multi-annual strategic objective: MA03 
Description 
of objective 

To enhance the implementation of resettlement and humanitarian 
admission programmes by EU+ countries. 

Expected 
results 

Increased operational support to EU+ countries in the implementation of 
the European and national resettlement schemes, as well as in respect 
to humanitarian admission and complementary pathways to 
international protection.  

  Stronger coordination and support to EU+ countries on resettlement, 

humanitarian admission and complementary pathways to international 
protection, within the wider framework of EU external relations policy. 

Performance indicators  

Number of operational RSF’s and 
other projects related to humanitarian 
admission and complementary 
pathways continued in Turkey. 
Outreach function defined, developed 
and integrated into the resettlement 
framework for operational support to 
EU+ countries. 

1.2  Asylum knowledge  

Data 
sources 
RSF 
project 
files 

RSF 
project 
files 

Targets 

One RSF is maintained in Turkey. 

Outreach function is integrated into 
the resettlement framework to allow 
for wider operational support to EU+ 
countries. 

The EUAA collects, analyses and disseminates information among key stakeholders to better 
understand the situation of asylum in the EU. Work in this area includes research on and 
analysis of COI and MedCOI, trends in migration patterns, and the functioning of national 
asylum systems. Activities also focus on providing support to national courts and asylum and 
reception practitioners. A wide range of information portals, analytical products, guidance and 
tools inform policy development and the practical implementation of procedures and to 
support increasingly convergent decision-making across EU+ countries. Building further upon 
its existing expertise in terms of information and analysis on the situation of asylum in the EU, 

21 

 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

as well as operational standards, indicators, guidelines and best practices developed on a 
wide range of asylum and reception aspects, the EUAA gradually starts rolling out the 
implementation of the monitoring mechanism from the 31 December 2023 onwards.  

1.2.1 COI, MedCOI and country guidance 

The Agency’s COI, MedCOI and country guidance products aim to foster convergence in EU+ 
countries’ decision-making processes in accordance with high protection standards.  

In relation to COI, the Agency will draw up and regularly update reports, query responses, 
practical tools and other products on relevant third countries and thematic issues following the 
principles and quality standards as established in its methodology. The Agency will focus its 
support on COI specialist networks and Member States with whom operational plans have 
been agreed. 

The Agency will support information exchange through COI events, such as network 
meetings, country-specific or thematic seminars and conferences, methodological and skill 
development workshops, an EU-level COI query system and the regular mapping of national 
COI needs and initiatives. A web portal and online collaborative network spaces will facilitate 
sharing. 

The Agency will continue providing reliable MedCOI to national migration and asylum 
authorities regarding the availability and accessibility of medical interventions in countries of 
origin. The service, also provided through a portal, will undergo continuous quality control 
interventions and efficiency improvements. 

To assist Member States in the assessment of relevant applications for international 
protection, the Agency - with Member States - will continue to develop common analyses and 
guidance notes on specific countries of origin. The Agency will ensure that these products are 
regularly reviewed and updated as necessary. It will raise awareness and promote country 
guidance documents through its outreach activities.  

The Agency will support Member States and the European Commission in applying safe 
country concepts. It will do so by providing information and analysis relevant for the 
designation of safe countries of origin and safe third countries. The Agency aims to also raise 
awareness of and improve the use of its products. It aims to measure user satisfaction and 
gain a better understanding of the impact of COI, MedCOI and country guidance activities. 

Multi-annual strategic objective: MA04 
Description 
of objective 

To support the integration of COI, MedCOI and country guidance products 
into EU+ countries’ decision-making processes. 
  Continued use of COI, MedCOI and Country Guidance products in EU+ 

countries. 

Expected 
results 

  COI, MedCOI and country guidance products effectively meet EU+ 
countries’ needs in terms of relevance, reliability and timeliness.  
Increased awareness of COI, MedCOI and country guidance products in 
EU+ countries. 

Performance indicators  
Increased direct use of COI, MedCOI and 
country guidance products through 
dedicated portals or webpage.   

Data sources 
COI portal statistics 
tool, MedCOI portal 

Targets 
+5 % increase in 
number of visits 
annually. 

22 

 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

statistics, webpage 
visits statistics. 
Satisfaction surveys.  80 % overall 
satisfaction. 

Agenda, invitations. 

12 

Overall EU+ countries’ satisfaction with 
the relevance, reliability and timelines of 
COI, MedCOI and country guidance 
products. 
Number of targeted outreach activities 
(launching events, briefings, brownbag 
lunches, videos, tutorials, presentations). 

1.2.2 Situational awareness 

Situational awareness aims to deliver a situational picture of asylum procedures and practices 
based on a diverse and balanced range of sources. Outputs are delivered in various formats 
and the content is tailored to specific information needs. The analyses are based on solid 
methodologies and serve as a channel of cooperation with other stakeholders in the field 
promoting synergies and the exchange of knowledge.  

In 2024-2026, the Agency will further develop and optimise its information platforms.  

  The Information and Documentation System (IDS) will provide a single point of 
comprehensive information on the implementation of the CEAS, covering the 
organisation of EU+ countries’ asylum and reception systems, as well as an overview of 
the practical implementation of all key aspects of the CEAS.  

  The Case Law Database will provide timely and accurate information in English on 

new asylum-related jurisprudence from EU+ national and European courts.  

  The query system will promote collaboration and information exchange between EU+ 
countries on topical issues, accompanied with analytical reports providing additional 
insights. 

  The situational awareness analytical portfolio will support evidence-based policy and 

decision-making. It will address information requests from a broad range of 
stakeholders and propose its own analyses through situational overviews, analytical 
briefs, periodical updates, and early warning reports.  

  The data analysis and research portfolio will continue contributing to situational 

awareness through three main areas of work: 

▪ 

▪ 

the Data Hub: designs, collects and manages harmonised statistical 
information on the asylum and reception situation in EU+ countries, the 
operational support provided by the Agency, root causes of migration, as 
well as information from relevant EU institutions, agencies and international 
organisations; 

the research programme on early warning and root causes: cooperates 
with leading researchers and continues to develop a system for early 
warning and forecasting of mixed migration flows to and within the EU+ 
area designed to support Member State and European preparedness and 
contingency planning;  

23 

 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

▪  strategic analysis: aims to combine multiple sources of information to 

comprehensively analyse and communicate the asylum situation in EU+ 
countries to a wide range of external stakeholders.  

The collaboration with EU+ countries will be managed through two dedicated networks: the 
early warning and preparedness system (EPS)-statistics and the EPS-analysis and research 
networks. 

The annual report on the situation of asylum in the EU (Asylum Report) is established as the 
flagship product in the field and the reference source for an overview of developments in the 
functioning of the CEAS against a broader migration and fundamental rights background. The 
report will be accompanied by a number of additional outputs, targeting the specific needs of 
its wide audience. The Agency aims to consolidate, extend and further diversify its portfolio 
and improve the user experience. 

Multi-annual strategic objective: MA05 

Description 
of objective 

To improve situational awareness among EU+ countries on the asylum 
situation, procedures and practices, the CEAS implementation and the 
operational support provided by the Agency. 
  Comprehensive and up to date information made available on:    

▪ 

implementation of the CEAS via the (soon public) IDS, the query 
portal and the public case law database;  
the asylum situation;  

▪ 
▪  operational support provided by the Agency.  

Expected 
results 

  Full analytical portfolio delivered including:  

the Asylum Report; 

▪ 
▪  situational overviews and updates;  
▪  strategic analyses of the asylum situation; 
▪  operational analyses;  
▪  periodic updates;  
▪ 
▪ 

reports on early warning;   
research to build early warning/ forecasting systems and collect 
applicants’ experiences in reception centres launched;  

▪  other analytical products. 

  User satisfaction maintained and improved user access to relevant data, 

information and analysis. 

Performance indicators  
Number of analytical products 
realised annually by the Agency.   
Number of outputs (out of IDS, 
Case Law Database, Query Portal 
and the Asylum Report and Annual 
Trends Analysis Report) for which a 
75 % user satisfaction is achieved.  

Data sources 
Internal records, document 
management system. 
Survey results. 

Targets 
580 

5 

1.2.3 Asylum cooperation and guidance 

The Agency will continue to facilitate and support the activities of the Member States in the 
implementation of the CEAS throughout the activities of thematic networks. The networks on 
asylum processes, exclusion, reception, vulnerability, Dublin procedures and courts & tribunals 
24 

 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

will exchange information and best practices while engaging in practical cooperation through 
thematic meetings, webinars, conferences and exchange programmes. Synergies between all 
stakeholders of the asylum and reception chain and civil society organisations (CSOs) will be 
identified and fully exploited. 

The development of practical guides and tools, studies and reports, based on best practices 
and contributions from EUAA and relevant CSOs’ experts, will continue to form the solid basis 
of knowledge and experience to be promoted and implemented. The Agency will assist EU+ 
countries with the application of these practical guides and tools while their use and impact 
will be increased, as recommended by an external evaluation. Special efforts will be made to 
develop and promote innovative information and communication technology (ICT) solutions 
for asylum and reception systems across the EU+ countries by implementing the Digital 
Innovation Strategy, the Vulnerability Strategy and the Strategy on Reception.   

The EUAA’s mandate to support members of courts and tribunals will remain key in achieving 
convergence and timely responses. In line with the European Commission’s strategy on 
European judicial training for 2021-2024 and the EU Council Conclusions – boosting training 
of justice professionals19, the Agency will further strengthen its cooperation with courts and 
tribunals. The cooperation will contribute to achieve a greater level of convergence in judicial 
decision-making. Moreover, the impact of the EUAA’s work will be evaluated by analysing the 
references made to the EUAA tools in the case-law.  

Multi-annual strategic objective: MA06 

Description 
of objective 

To improve EU+ countries' efficiency and increase convergence in quality 
standards in the fields of asylum processes, exclusion, reception, 
vulnerability, Dublin procedures and appeal procedures. 
  Enhanced practical cooperation between all stakeholder in the asylum 

Expected 
results 

and reception chain and CSOs through gathering, analysing and 
exchanging information on the implementation of the CEAS.  
Increased use and impact of practical guides, standards and tools by 
Member States.  
Improved efficiency and quality of asylum and reception through 
enhanced ICT solutions and innovations. 
Increased understanding and analysis of the use of the EUAA’s 
publications and reference documents in case-law. 

Performance indicators  
Number of practical cooperation 
activities organised by the Agency’s 
thematic networks (i.e. asylum 
processes, exclusion, reception, 
vulnerability, Dublin and courts and 
tribunals). 
Number of operational standards, 
indicators, guidance, best practices, 
practical tools developed or updated 

Data sources 
Evaluation forms, 
meeting reports, calls 
for expression of 
interest, information 
platforms, progress 
reports. 
Network platforms, 
website, internal 
reports. 

Targets 
At least 40 per year. 
Minimum 80 % overall 
satisfaction rate. 

At least 20 deliverables 
published and/or 

19   Council Conclusions Boosting Training of Judicial Professionals, 8 March 2021. 

25 

 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

and published, including through 
technology-based tools. 

technology-based tools 
developed. 

1.2.4 Monitoring of the operational and technical application of the CEAS 

From 31 December 2023 the EUAA is monitoring the operational and technical application of 
the CEAS. The purpose is to: 

Identify and prevent instances where asylum and reception systems of Member States 
fall short of CEAS standards. 

  Assess Member States’ capacity and preparedness to manage situations of 

disproportionate pressure. 

  Enhance the efficiency of asylum and reception systems. 

Based on drafts prepared in 2023, the monitoring methodology and monitoring programme, 
indicating which Member States’ asylum and reception systems shall be monitored in a 
particular year, will be adopted by the Management Board in 2024. Following a pilot in 2024, 
the programme’s further gradual roll-out will ensure that each Member State shall be 
monitored at least once in every five-year period. This new role for the Agency will 
significantly increase the workload, not only for the core team managing the programme, but 
also for other EUAA teams supporting the monitoring with content expertise.  

 Multi-annual strategic objective: MA07 
Description 
of objective 

To monitor the proper application of all aspects of the CEAS and the 
effectiveness of the asylum and reception systems.   
  Monitoring methodology and monitoring programme adopted by the 

Management Board (MB); 

  Shortcomings in asylum and reception systems of Member States are 

Expected 
results 

identified;  

  Findings of the monitoring are shared with the Member State in 

question, which can provide comments (phase 1 of the monitoring 
mechanism); 

  Recommendations on the capacity, efficiency and emergency 

preparedness of asylum and reception systems are made and followed 
up (phase 2 of the monitoring mechanism, activated only following the 
replacement of the Dublin III Regulation).   

Performance indicators  
Number of CEAS monitoring exercises 
conducted, including the sharing of 
findings with the respective Member 
State for comments. 

Data sources 
Completed 
monitoring reports 

Number of sets of recommendations on 
the capacity, efficiency, and emergency 
preparedness of asylum and reception 
systems submitted, for adoption by the 
MB. (only in phase 2, subject to 
replacement of the Dublin III Regulation). 

MB documentation. 

Targets 
Pilot and lessons 
learned implemented in 
2024. 
Up to five monitoring 
exercise rolled out 
yearly from 2025. 
Indicatively one per 
Member States 
monitored. 

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1.3  Training and professional development 

Mandate 

The Agency is mandated to ’establish, develop and review training for members of its own 
staff and members of the staff of relevant national administrations, courts and tribunals, and of 
national authorities responsible for asylum and reception’. Training is developed in close 
cooperation with Member States20.  

Assessing and responding to training needs 

The Agency will consult national administrations to analyse training needs and, where 
required, develop and implement horizontal21, thematic or ad hoc training activities, including 
on-the-job training and coaching sessions for relevant audiences. Through this approach, the 
Agency will further promote practical cooperation and facilitate the sharing of good practices 
among EU+ countries. The EUAA will also continue to increase the capacity of trainers in EU+ 
countries through its trainer’s courses and to further expand the pool of national trainers to 
reinforce the train the trainer methodology.  

Operational training in the framework of operational plans and capacity building activities 
in third countries 

The Agency will continue to identify the needs and implement training plans as part of 
operational plans signed with Member States subject to disproportionate pressure. 

In this context, EUAA will train both members of ASTs as well as officials from national 
authorities. It will also expand national pools of trainers in the European Asylum Curriculum 
(EAC), thus ensuring sustainability of the training intervention after the operational plan is 
concluded. 

The Agency will furthermore continue to implement capacity building activities with third 
countries under the various roadmaps in the framework of the Agency’s External Cooperation 
Strategy.  

Cooperation with other stakeholders 

The Agency recognises that collaboration with all stakeholders is key to maintain training of 
high relevance for practitioners on the ground. The EUAA cooperates with Member States, 
external experts, the fundamental rights officer, the Consultative Forum (CF), the UNHCR and, 
where relevant, Justice and Home Affairs (JHA) agencies, academic institutions and other 
relevant training networks and organisations to assess training needs, develop and review 
training material. In line with its Training and Learning Strategy, the Agency relies on the 
support of the training quality assurance advisory group, the training national contact points 
(NCPs), the certification and accreditation working group and Member States’ working groups 
to develop its learning materials and ensure their use in Member States and EU+ countries. 

20   Art. 8, Regulation (EU) 2021/2303. 
21   Horizontal in this context refers to training content which addresses skills or knowledge required across 

specialisation (regardless of specific job profile or expertise), e.g. trainer skills, coaching skills. 

27 

 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

The Agency will maintain and strengthen communication channels with other bodies and 
organisations in the field of training and learning technologies to exchange best practices and 
encourage synergies where applicable.  

Continuous quality enhancement 

The Agency will engage in continuous quality enhancement of its training. Specifically, it will 
work towards enhancing the EAC as the main vehicle for supporting the development of 
knowledge, skills, responsibility and autonomy of asylum and reception officials working in 
national asylum and reception administrations. It will also strengthen the implementation of 
the European Sectoral Qualifications Framework (ESQF) aiming at full compliance with the 
2015 Standards and Guidelines for Quality Assurance in the European Higher Education Area 
(ESG).  

In addition, the Agency’s training will maintain focus on the learner, on what they should know 
and be able to do at the end of a learning activity, and on how this can be demonstrated, 
including through assessments. 

Accreditation 

Continuous quality enhancement and the achievement of full ESG compliance, confirmed by 
an external quality assurance procedure, will enable the Agency to establish the EUAA 
Academy – a further and higher education provider.  

The EUAA Academy will be entitled to award partial and full qualifications, thus providing its 
learners with the added value of learning opportunities resulting in full or partial credentials. 
Such credentials will be fully recognised in any of the EU Member States’ education and 
training systems and beyond.  

Learning experience and digital applications 

The Agency will continue supporting the end-users of its learning technologies through the 
administration of helpdesk platforms and the management of customer relationship services. 
The EUAA will continue improving the online training and learning experience by 
incorporating innovative technologies and instructional methods, based on ongoing 
monitoring and feedback. 

Furthermore, the Agency will maintain, upgrade, and extend the features of its learning 
technology ecosystem (LTE)22 and progressively consolidate the integration of additional 
components to ensure consistent end-user experience across platforms and tools throughout 
the training cycle.  

In parallel, it will provide strategic guidance, know-how and support to its stakeholders 
concerning the adoption of digital applications to support training, learning and formal 
assessment. The latter gives the learners the opportunity to demonstrate their learning 
achievements, necessary to obtain accredited credentials. 

Multi-annual strategic objective: MA08 

22   The Learning Technologies Ecosystem (LTE) integrates tools, platforms, automated workflows, digital services, 
and other components to support the management of online modules, courses, and programmes, including 
their design, production, delivery, and learner experience analysis. 

28 

 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Description 
of objective 

Expected 
results 

To enhance the capacity of asylum and reception officials, including those 
in Member States subject to disproportionate pressure, to perform their 
duties. 
  Strengthened knowledge, skills, responsibility and autonomy of EU+ 

asylum and reception officials through the implementation of the EAC. 
Increased capacity of national trainers in the area of asylum and 
reception in EU+ countries through the train-the-trainer methodology;   
  EUAA training needs analysis methodology implemented, including the 
use of the ESQF for asylum and reception officials to identify training 
needs and potential gaps.  

  Achievement of the learning outcomes is assessed in order to enable 

certification and accreditation of the training.  

  Targeted training and capacity building activities conducted for the 
benefit of Member States under disproportionate pressure on their 
asylum and reception systems, including training for ASTs relevant to 
their duties and functions.  

  Bespoke training programmes targeting specific needs of asylum and 

reception national authorities delivered on ad hoc basis when 
requested;. 

  Training and capacity building activities implemented in third countries 

in the framework of the External Cooperation Strategy. 

Data Sources  Targets 
LMS 

Performance indicators  
Modules forming part of the EAC 
implemented in national 
administrations.    
Training and capacity building 
activities implemented within the 
framework of established OPs. 
Training and capacity building 
activities implemented in third 
countries.  

LMS 

LMS 

70 % of EU+ countries use at least 
one EAC module in training of 
national officials. 
 10 000 asylum and reception 
officials, including ASTs, trained by 
the end of 2026. 
25 training and capacity building 
activities implemented in third 
countries by the end of 2026.  

1.4  Horizontal activities 

Horizontal activities drive organisational change – from efficiency to ethics – across the 
Agency’s work areas. Robust governance systems in place will continue to drive improvement 
whilst supporting implementing relevant provisions of the EUAA Regulation.  Nevertheless, the 
Agency will continue to invest in improving its business-as-usual processes with a focus on 
internal control, planning, monitoring and reporting, quality management and evaluation.   

In 2024-2026 the Agency will seek to uphold fundamental rights, strengthen relations with 
stakeholders and its support to third countries while integrating ICT across its activities.  

1.4.1 Fundamental rights 

Ensuring the respect of the fundamental rights of persons seeking international protection is a 
cross-cutting issue that concerns all EUAA activities. The Agency will shortly adopt a 
fundamental rights strategy and a plan for gradual integration of fundamental rights into core 
activities.    

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EUROPEAN UNION AGENCY FOR ASYLUM 

By implementing the fundamental rights strategy, the EUAA will ensure that: 

  operational and technical assistance is conceived and implemented in a manner that 
fully respects fundamental rights – with a complaints mechanism in place allowing 
independent follow up on any concerns regarding the conduct of members of EUAA 
asylum support teams; 
the European asylum curriculum reflects international and Union standards on 
fundamental rights; 
the EUAA monitoring mechanism assesses respect of fundamental rights by individual 
Member States in the operational and technical application of the CEAS; 
fundamental rights are promoted by EUAA standards and guidelines;  
fundamental rights are promoted through cooperation with stakeholders.  

The strategy will be based on a proposal by the fundamental rights officer and will cover a 
five-year period. By the end of 2026, the Agency intends to have implemented 60 % of the 
strategy. Progress will be monitored via an implementation plan, complete with indicators and 
targets. The FRO will conduct progress meetings with internal stakeholders and will regularly 
report to the Management Board. Issues will be timely flagged and corrective measures 
proposed by the FRO.  

The FRO will be consulted in planning operational and technical assistance to individual 
Member States, in providing observations on evaluations of such assistance, in reviewing the 
code of conduct for persons participating in EUAA operational support activities, in developing 
pre-deployment training for members of asylum support teams and in reviewing the European 
asylum curriculum.  

Other tasks of the FRO include assisting the EUAA in setting up the complaints mechanism, 
managing the mechanism, assessing the validity of individual complaints received through it 
and following up on their resolution with the EUAA or the responsible Member State. The FRO 
will undertake visits to EUAA operational sites in agreement with concerned Member States. 
When conducting visits, the FRO will consult the Consultative Forum.     

To ensure the full respect of fundamental rights across all of the Agency’s 
activities and mandated tasks. 

  Protection of fundamental rights is promoted and reinforced. 

Multi-annual strategic objective: MA09 
Description 
of objective 
Expected 
results 
Performance indicators  
Fundamental Rights Strategy 
implementation. 

Data sources 
Fundamental Rights 
Strategy implementation 
plan. 

Targets 
60 % of the Fundamental 
Rights Strategy 
implementation plan 
implemented by 2026. 

1.4.2 Information and communications technology 

Through an ICT Strategy adequate technological information systems, infrastructure, 
applications and support will be put in place to support the Agency’s business and operational 
needs. The Agency recognises its dependence on technology and digital processes and the 
need for coherent information management practices across its technological landscape. 

The strategic drivers with regards to ICT are to: 

  standardise information management; 

  build the ‘anywhere workplace’; 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

  support organisational change; and 

leverage technology (plan, integrate and secure ICT). 

Multi-annual strategic objective: MA10 
Description 
of objective 
Expected 
results 
Performance indicators  
ICT strategy for the EUAA in place. 

To promote digitalisation and information management practices to support 
the continuous organisational change. 
  Standardisation of practices of information systems development; 
  Alignment of the business needs with the technical landscape. 

Data sources 
ICT Governance Board 
meeting minutes. 

Targets 
Adoption in 2024. 

1.4.3 European and international cooperation 

Engagement with EU and non-EU stakeholders is key to the success of the Agency’s activities. 
This engagement serves to ensure coordination, consistency and complementarity, to identify 
synergies, prevent duplication and enhance awareness of the Agency’s work. The Agency will 
aim to maintain and nurture its relationships with stakeholders.    

The EUAA will continue to strengthen relations with: 

the European Commission, to contribute to evidence-based legislative proposals and 
policy documents and to ensure that the EUAA’s activities align with the EU’s 
strategies and priorities, particularly in the external dimension;  

the Council of the European Union (Council) and the European Parliament, with a view 
in particular to contributing to evidence-based policy making and legislation.  

  EU agencies, in particular those in the areas of JHA. The EUAA is a member of both 

the EU Agencies’ Network and the JHA Agencies’ Network. It will continue 
participating actively in the activities of these platforms, through existing or new 
working arrangements; 

  Member States, including through the deployment of LOs as required by the EUAA 

regulation. LOs foster cooperation between the Agency and authorities responsible for 
asylum and immigration. Each may cover up to four Member States which are 
geographically close to each other. Such LOs will be deployed, provided the 
necessary human resources are made available; 

  associated countries, on the basis of arrangements concluded between the EU and 
the respective countries. The associated countries are represented in the MB as 
observers;  

  CSOs, notably through the CF which provides a platform for knowledge exchange. The 
Agency will continue consulting the CF on key documents and across thematic areas. 
The EUAA will also participate in relevant civil society networks, such as the 
consultative fora of other JHA agencies; 

31 

 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

international organisations and intergovernmental organisations on the basis of 
cooperation frameworks such as working arrangements and exchange of letters23. 
UNHCR enjoys observer status in the MB and has a permanent liaison office to the 
Agency based in Malta; and  

third countries, to develop and/or improve their international protection and reception 
systems, via capacity building activities and by facilitating and encouraging operational 
cooperation between EU+ and third countries. The Agency will continue to support the 
external dimension of the CEAS within the framework of the Union’s external policy 
and in accordance with the External Cooperation Strategy to be adopted by the 
Management Board. This will be done in cooperation with the relevant European 
Commission’s services (noting a Working Arrangement between the Agency and the 
European Commission must also be adopted for the implementation of the Strategy), 
and the European External Action Service (EEAS), in line with the applicable working 
arrangements, as well as in coordination with the EU+ countries through the Agency’s 
third country cooperation network, subject to the availability of resources.   

The EUAA mandate has given the Agency new opportunities to foster these relationships: 

the Agency now has an obligation to deploy LOs to Member States. LOs will enable 
better communication and information flows, as well as more effective relationships 
and coordination mechanisms with the competent authorities and key actors on the 
ground;  

  with regard to third countries, the ECS has been revised to take into account 

geopolitical developments and the new possibilities afforded by the EUAA regulation, 
including the possibility to deploy LOs;  
the Agency is now also in a position to award grants, which may further broaden the 
spectrum of its support; and 
the strengthened advisory role of the CF on asylum-related matters. 

Multi-annual strategic objective: MA11 
Description 
of objective 

To strengthen coordination and collaboration with the Agency’s 
stakeholders and to enhance the capacity of partner third countries. 
  Greater consistency and complementarity between the activities of the 

Expected 
results 

agencies and those of its stakeholders is ensured; 

  greater awareness of the Agency’s activities among stakeholders is 

achieved; 
information exchange is maintained with CSOs, enabling the latter to 
contribute to the Agency’s activities according to their expertise and to 
perform their role of providing advice on asylum-related matters; 
further development of the asylum and reception systems of third 
countries, bringing them closer to EU standards and practices. 

Performance indicators  
Number of cooperation frameworks 
(working arrangements (WAs), 

Data sources 
Roadmaps, WAs, projects.   25 cooperation 

Targets 

frameworks/projects. 

23   See Annex XII for further information on cooperation with international organisations. 

32 

 
 
 
 
 
 
 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

exchange of letters, roadmaps for 
cooperation etc.)  

2. Human and financial resources – outlook for 2024-

2026 (N+1 – N+3) 

2.1  Overview of past and current situation 2022–2023 (N-1 – N) 

Evolution of staff population in 2022–2023 

At the request of the Commission, the Agency has provided its staff plan for the period 
covered by the MFF 2021-2027. The staff situation in 2023 remained unchanged. The 
following tables show a stable trend in the number of authorised Temporary Agents, Contract 
Agents and Seconded National Experts. Complete tables are provided in annexes.  

Table 1. Human resources 2022–2023 

Staff 

Temporary Agents (posts) 

Contract Agents (FTEs) 

Seconded National Experts (FTEs) 

Total 

Growth compared to previous year (posts/positions) 

Growth compared to previous year (%) 

2022 

2023 

371 

123 

11 

505 

+5 

+1 % 

371 

123 

11 

505 

+0 

+0% 

Table 2. Short-term Contract Agents 2022–2023 

Short-term Contract Agents 

202224 

202325 

Short-term Contract Agents (posts) 

Growth compared to previous year (posts/positions) 

90 

+32 

90 

+0 

Growth compared to previous year 

+55.2% 

+0% 

On 31 December 2022 the staff headcount was 451, together with offered positions. The 
composition was 333 Temporary Agents, 108 Contract Agents (excluding 7 Contract Agents 
under the Instruments for Pre-Accession Assistance (IPA) and the Regional Development and 

24   90 short-term contract agent posts were allocated to the Agency in 2022 for a period of two years to support 

the response to the military aggression on Ukraine. 
Ibid. 

25  

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EUROPEAN UNION AGENCY FOR ASYLUM 

Protection Programme for North Africa (RDPP NA)26  and excluding 69 short-term Contract 
Agents in response to the military aggression of Ukraine) and 10 Seconded National Experts. It 
is noteworthy that the 90 short-term Contract Agents were allocated to the Agency in 2022 
for a period of two years to support the response to Russian war of aggression against 
Ukraine. 

Evolution of revenue in 2022–2023 

The Agency’s 2022 budget initially amounted to EUR 171.8 million. The budget was further 
increased by EUR 12 million in commitment appropriations and EUR 6 million in payment 
appropriations in the context of the Russian invasion of Ukraine in 2022. The Agency was 
called on to provide Member States with operational support in relation to the implementation 
of the Temporary Protection Directive. In November 2022 a second budget amendment was 
approved, with a reduction of the payment appropriations for an amount of EUR 12 million.  

In addition to the EU subsidy, the Agency received:  

  associated countries contribution amounting to EUR 5.91 million;  

  voluntary contribution from Denmark under the RDPP NA amounting to EUR 94 063 26;    

the first instalment of the IPA III contribution agreement amounting to EUR 2.97 million for 
EU regional support to protection-sensitive migration management systems in the Western 
Balkans.   

The table below shows the composition of revenue in 2022. 

Table 3. Composition of revenue in 2022  

Budget 
Item 

2000 

Description 

Voted Budget (€) 

Total amendments 
during 2022 (€) 

Final Budget (€) 

EU Contribution 
(Commission subsidy - 
Titles 1, 2 and 3) 

171 780 000 

- 

6 000 000 

165 780 000 

3000 

Associated countries 
contributions 

4000 

Other contributions 

5000 

Administrative 
operations and 
miscellaneous income 

p.m. 

p.m. 

p.m. 

5 913 984 

5 913 984 

3 062 192 

3 062 192 

4 072 

4 072 

  Total revenue 

171 780 000 

2 980 248 

174 760 248 

The 2023 budget has been increased by EUR 3 million as adopted by the budgetary authority 
on 23 November 2022, to an amount of EUR 180.14 million (increase of EUR 14.36 million in 
payment appropriations compared to 2022).  On 25 September 2023 the Management Board 
adopted a budget amendment reducing commitment appropriations by EUR 15 million (8.3 %  

26   Contract Agents funded under the earmarked IPA and RDPP NA funded projects (Title 4). 

34 

 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

EU subsidy) to a total of EUR 165 135 127 and payment appropriations by EUR 10 million (5.5 % 
EU subsidy) to a total of EUR 170 135 127. 

Table 4. Composition of revenue of 2023  

Description 

Voted budget (€) 

Budget 
Item 

2000 

3000 

EU Contribution (Commission 
subsidy - Titles 1, 2 and 3) 

Associated countries 
contributions 

4000  Other contributions 

5000 

Administrative operations and 
miscellaneous income 

170 135 127 

p.m. 

p.m. 

p.m. 

  Total revenue 

170 135 127 

Evolution of expenditure in 2022–2023 

The evolution of commitment appropriations shows a decrease of EUR 3.6 million in 2023 
when compared to 2022. The execution of the EU subsidy in commitment appropriations in 
2022 reached 96 % and 90 % in payment appropriations, in line with finance indicators.  

Table 5.  Evolution of commitment appropriations (2022 – 2023)*  

Budget Title 

CA budgeted 2022 

CA Budgeted 2023 

Title 1 

Title 2 

Title 3 

Total 

49 921 717 

17 111 634 

116 746 649 

55 031 545 

18 941 482 

91 162 100 

183 780 000 

165 135 127 

* The figures reflect the 2023 budget amendment, adopted in the September 2023 MB meeting. 

2.2  Outlook for 2024–2026 (N+1 - N+3) 

The roll-out of activities related to the new and expanded tasks is expected to require 
additional resources, as reflected in the work programme.   

. The Agency requested additional posts for tasks stemming from the revised mandate and to 
address the new cyber security requirements. The Agency is receiving 100 contract agent 
posts for a period of three years (2025-2027) for Pact implementation.   

35 

 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Moreover, the Agency is continuously analysing its staffing needs and availability with a view 
to optimise its human (and financial) resources and fill emerging gaps. Other related measures 
include the Agency’s ongoing efforts to increase the proportion of staff in operational 
functions as noted in the most recent Consolidated Annual Activity Report (CAAR).27    

The Agency is committed to gender equality and aims to foster a diverse and inclusive work 
environment. Specifically, it will continue to improve gender balance at the management level 
and as relevant conduct training and awareness raising in line with the EU Gender Equality 
Strategy (2020-2025).  

The EUAA will continue to work on reducing its environmental footprint through 
implementation of greening measures and increased sustainability (please refer to Annex VI). 

During 2024, as the Commission starts to prepare for an independent external evaluation of 
the EUAA, the Agency will collaborate and provide full support for this assessment.   

New tasks 

A number of projects to phase in the new tasks and requirements of the EUAA regulation are 
ongoing, with project activities extending into 2024 to ensure full compliance with the 
requirements of the regulation.   

New tasks include the roll out of the monitoring role to be performed by the Agency starting 
as of 31 December 2023, which adds a new function to the Agency. This will have significant 
workload implications, not only for the core team managing the monitoring programmes, but 
also for staff in other units contributing with content expertise. If properly resourced, this new 
task will drastically increase the Agency’s ability to support the implementation of the CEAS, 
by proactively identifying and addressing shortcomings in national asylum and reception 
systems, identifying needs and recommending possible solutions. 

Growth of existing tasks 

The new mandate envisages the growth of existing tasks including developing Country 
Guidance (originally tasked in the 2016 Council Conclusions) and the expansion of training 
scope. The Agency’s responsibilities may grow and evolve should the legislative proposals 
tabled as part of the New Pact on Migration and Asylum be adopted. This may in turn require 
an amendment to the Work Programme 2024, including the objectives, outputs/actions and 
performance indicators. 

2.3  Resource programming for 2024–2026 (N+1 - N+3) 

The resource requests for the years 2024-2026 are aligned with the MFF 2021–2027. On 22 
November 2023, the budgetary authority increased the budget for 2024 – 2026 by EUR 1 
million annually and granted the Agency additional 10 contract agent posts.  

During the month of June 2024, the Agency conducted a mid-year budget review. The 
outcome of the exercise showed that the EUAA would not fully implement the 2024 budget 

27   Consolidated Annual Activity Report 2022 | European Union Agency for Asylum (europa.eu) 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

(EU contributions, C1 credits) also as a result of prioritisation exercises conducted in 2024. 
Consequently, it was proposed to amend the budget 2024 and to return: 

-  EUR 17 million (9.4 %) in commitment appropriations, reducing the budget to 

EUR 164 677 829 and 

-  EUR 10 million (5.5 %) in payment appropriations, reducing the total to 

EUR 171 677 829. 

Financial resources 

The following table shows the expected evolution of the budget in the period of 2024 to 
2026. 

Table 6. Expenditure evolution 2024-2026 in commitment appropriations (CA) (EU 
subsidy) 

Title  

Expenditure type  

2024  

(€)  

2025  

(€)  

2026  

(€)  

1  

2  

3  

Staff expenditure  

52 490 712  

61 996 747  

65 528 000 

Infrastructure and 
operating expenditure  

20 254 542  

22 083 993  

25 615 000 

Operational expenditure  

91 932 575  

154 230 645  

161 874 613 

Total foreseen expenditure  

164 677 829 

 238 311 385  

 253 017 613 

Total as per MFF  

181 677 829 

238 311 38528 

253 017 61329 

Beside the EU subsidy, the Agency can cover its expenditure through associate country 
contributions stemming from bilateral arrangements between the EU and Iceland, Norway, 
Switzerland and Liechtenstein. These funds can be used to provide support to Member States 
in unforeseeable and urgent circumstances.  Annexes II and III provide more detail on the 
resource situation.  

Revenue 

Based on the current level of operational activities, the Agency requires a budget reduced to 
EUR 171.7 million for 2024. The contribution from the general budget of the EU (C1) will 
continue to represent by far the largest share of the Agency’s budget in 2024–2026. The said 
contribution will be proportionally complemented by funds received from associated 
countries.  

The Agency may also manage resources stemming from: 
  grants signed with other entities (such as the European Commission, to continue existing 

projects or start new ones);  

28   The EUAA’s MFF budget for 2025 has been increased by EUR 53 million. 
29   The EUAA’s MFF budget for 2026 has been increased by EUR 64 million. 

37 

 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

  arrangements signed with Member States (such as the RDPP NA).  

Expenditure 

The Agency will implement its activities in all areas outlined in this programming document. 
The increases in Title 1 and Title 2 reflect the growth in human resources and the related 
increase in infrastructure and IT to accommodate all recruited staff (including office space, 
equipment, meeting rooms, etc.).   

The evolution of operational expenditure (Title 3) shows an increase of operational needs in 
the coming years. As operational expenditure of EUAA is strictly dependent on the request for 
support from Member States, it is characterised by a certain degree of volatility. To prepare for 
this, associated countries’ contributions are allocated as a reserve in chapter 36 of the budget 
to promptly respond to unforeseeable requests for support from Member States.  

Human resources 

On 22 November 2023, the budgetary authority allocated 10 Contract Agent posts to 
the Agency. The Agency requested additional posts for tasks stemming from the revised 
mandate and to address the new cyber security requirements. The Agency is receiving 
100 contract agent posts for a period of three years (2025-2027) for Pact 
implementation.   

2.4  Strategy for achieving efficiency gains 

The Agency will continue to implement improvements to its systems and procedures to further 
increase efficiency. Simplifying processes, while ensuring compliance with the applicable rules 
and internal controls remains a key objective. In doing so, the Agency will ensure that:  

repetitive and labour-intensive tasks are minimised/automated where possible, 
allowing for more time on tasks that have higher added value;  

  human error is avoided through the reduction of procedural steps, the automation of 

processes and the strengthening of process controls;  

  a risk-based approach continues to be embedded across activities so that efforts are 

geared towards tasks that require enhanced control;  

resources in administration are kept to a minimum compared to operations, without 
jeopardising the essential deliverables of the Agency. 

By improving its quality management system and internal controls, and by re-engineering, 
optimising and automating key processes such as human resources self-services, the Agency 
will enhance organisational performance and generate further efficiency gains.  

Automation and digitalisation will also be achieved through collaboration with partner 
institutions and stakeholders such as the DG for Human Resources and Security and the DG 
for Informatics.  

2.5  Negative priorities/decrease of existing tasks 

A reduction in legally required tasks during the period 2024 to 2026 is not foreseen. To the 
contrary, new tasks, such as the monitoring mechanism, are being activated and gradually 

38 

 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

rolled out as from 2024. The Agency, in collaboration with the European Commission, will 
seek to identify tasks and activities that could potentially be postponed.  

The Management Board will continue to be regularly consulted to provide strategic direction 
regarding planning and prioritisation of activities. 

In the context of the recurrent need for more resources, any negative priorities along with 
potential efficiency gains will be identified and appropriately addressed. To account for 
potential gaps and in the absence of additional resources allocated for the new tasks, the 
Agency will have to explore deprioritising activities and tasks.  

Unless properly resourced, the monitoring role, for instance, may not only need to be 
introduced more gradually and at a slower pace, but would have a negative impact on existing 
core business, such as situational awareness and asylum and reception cooperation and 
guidance activities.  

Where relevant, the Agency will consider making use of the possibility of redeploying staff in 
line with changing priorities. 

39 

 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Section III. Annual Work Programme 2024 
(N+1) 

1.  Executive summary 

This programming document constitutes the framework financing decision for the 
implementation of planned activities. It outlines operational activities whose financing has 
been agreed under Title 3 of the global budget and is set by the EASO Financial Regulation 
(Article 72.3(b) (see Annex III for more detail).   

In view of the largely unpredictable nature of migratory phenomena, the Agency will continue 
aligning its priorities with the changing circumstances in a flexible and proactive manner. 
Moreover, continuing crises and protracted conflicts such as the invasion of Ukraine by Russia, 
might limit the Agency’s ability to carry out some planned activities in 2024.  

Planning priorities for 2024 

Operational Support, Resettlement and Humanitarian Admission, Operational 
Programming: the Agency will develop and enhance flexible needs and results-
based approaches to providing operational and technical assistance to Member 

States, including in emergencies and situations of disproportionate pressure on national 
asylum and reception systems. Among other things, this will be achieved through solid 
preparedness and first response mechanisms, rigorous project and budget management 
frameworks and the use of harmonised operational responses based on the EUAA Asylum 
and Reception Operational Response Catalogue and the application of Agency innovative 
tools in the delivery of operational support to Member States. The Agency will continue to 
provide coordination and operational support in the field of resettlement and humanitarian 
admission and will assist with the implementation of complementary pathways to international 
protection.  

Asylum Knowledge: the Agency will produce high quality, timely and tailored asylum 
knowledge, information and outputs, improving situational awareness and early 
warning capabilities and responding to emerging needs. The Agency will increase 

trust and usage of its information/tools through wide dissemination and publicity, both 
internally and externally. It will implement its Strategy on Reception and will further diversify 
knowledge activities for courts and tribunals. Following the establishment of a monitoring 
methodology and adoption of a monitoring programme by the Management Board, the 
Agency will engage in a first monitoring pilot, the lessons learned of which will facilitate the 
full-scale roll-out of monitoring exercises in following years.  

Training and professional development: the Agency will provide quality training, 
capacity building activities and on-the-job/coaching activities to Member States, 
experts, operational staff and third countries, in line with European quality 

assurance standards in higher education. This will include the identification of capacity 
building needs and the implementation of a tailored training response to Member States 
under disproportionate pressure. The Agency will enable asylum and reception officials to 
acquire the relevant knowledge and skills, including through the EAC, and the train-the-trainer 
40 

 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

methodology. The Agency is committed to putting in place robust processes and procedures 
to ensure compliance with quality assurance standards in all its training activities, working 
towards the establishment of the EUAA Academy, a licensed and accredited qualification 
provider. 

Horizontal activities: the Agency’s strong governance systems in place will continue 
to support implementing relevant provisions of the EUAA Regulation and ensure 
transparency, continuous improvement and internal accountability.  ICT, tools and 

platforms will also be prioritised to support automation, digitalisation and organisational 
change.  

The Agency will improve internal communication to facilitate a better flow of information and 
knowledge sharing, as well as external communication to engage in positive messaging on 
asylum and refugees, strengthen relations with stakeholders and achieve increased 
convergence in asylum policy. The Agency will continue developing the capacity of third 
countries’ asylum systems through defined and well managed strategies, as well as through 
cooperation with key stakeholders. Two-way dialogue with civil society, notably through the 
CF, will remain an area of focus.  

The Agency’s Key Performance Indicator 

The overall Key Performance Indicator (KPI) of the Agency represents the ability to conduct its 
core business and to meet specific objectives set out in the Annual Work Programme. It takes 
into account: 

tasks laid out in the EUAA Regulation, the recast EU asylum acquis and other related 
EU documents and the Agency’s progress in implementing activities to fulfil these 
tasks; 

requests made by the EU+ countries, the European Commission, the Council, the 
European Parliament and other EU institutions, agencies and bodies to develop and 
execute additional activities in order to support implementation of the CEAS; 

  opinions expressed by the EU+ countries, the European Commission, the Council, the 
European Parliament, other EU institutions, agencies and bodies and other relevant 
partners. 

41 

 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

2.  Activities 

2.1 Operational support 

2.1.1 Operational and technical assistance 

Overview of the activity  

The Agency will provide comprehensive first response operational support to Member 
States in case of disproportionate migratory challenges or disproportionate pressure on 
asylum and reception systems.  

Operational response will be based on an established and well-structured preparedness 
and first response framework. Following a rapid needs assessment, first response will be 
delivered on the basis of an agreed Operational Plan (OP)30 or a specific project plan and 
will be provided in an efficient manner in the form of targeted measures to support Member 
States under particular pressure. 

The Agency will continue to provide operational and technical assistance to Member States 
through the implementation of agreed OPs. Additionally, new operational interventions will 
be planned and designed according to the Agency’s operational and technical assistance 
manual, following a dedicated needs assessment and prioritisation process.  
The relevance of operational support measures will be ensured by continuous review of 
current and emerging needs in light of migration trends and changes in operational 
contexts. This review will also take into account occupational health, safety and security 
context and EU policies of solidarity on managing asylum seekers arrivals.   

Where relevant, the EUAA will deploy ASTs31 and migration management support teams. 
The Agency will provide and/or maintain the required support infrastructure, such as 
equipment for the ASTs, deployment of offices, rental, fitting-out and maintenance of 
facilities, as well as the necessary services such as interpretation/cultural mediation, 
transportation and other forms of logistic, infrastructure, equipment, security and 
administrative support and services. 

As of January 2023, the Agency provides operational and technical assistance to Italy, 
Greece, Cyprus, Malta and Spain on the basis of multi-annual OPs. Operational support to 
those Member States is expected to continue in 2024.  

Additionally, operational and technical assistance is provided to Lithuania, Belgium, 
Romania, the Netherlands, Bulgaria, the Czech Republic, Slovenia and Austria based on 
annual or shorter-term OPs. Potential continuation of support to those Member States will 

30   Operational plans are published on the Agency’s webpage. The operational plans lay down the conditions for 

the provision of operational and technical assistance, including the deployment of ASTs, provision of 
interpretation and other services, capacity building, material support and assets to enhance Member States 
capacity to respond to immediate needs in compliance with CEAS standards. 
In accordance with Article 21 of the EUAA Regulation. 

31  

42 

 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

be defined based on dedicated needs assessments and prioritisation processes in line with 
the provisions of the EUAA Regulation and the Agency’s operational and technical 
assistance manual and plan design methodology.  

Finally, the Agency also supports the Voluntary Solidarity Mechanism32 for relocation of 
asylum seekers to the pledging Member States. Further potential involvement in these 
activities could be envisaged if the programmes are expanded.  

The main challenges for the Agency remain the ever changing political and operational 
environment in which it has to plan and operate. Throughout the year, on the basis of any 
change in the circumstances on the ground, and in agreement with the European 
Commission and the host Members States, the Agency may adjust its interventions 
providing appropriate support to address emerging priority needs.  

The budget allocated to each sub-activity is therefore indicative and budget appropriations 
may be re-allocated between activities based on priority and emerging needs and the 
progress of implementation of the specific OPs. In case of further operational needs or in 
the event of emergencies, budget may be further re-allocated or contingency funds 
activated.   

Financial 
resources 

Human 
resources 

2024 (planned) 

2022 (actual) 

EUR 81 819 75033 
(3301 Operational Support) 

EUR 101 976 430 
(3301 Operational Support) 

43 TA, 7934 CA & SNE 

33 TA, 31 CA, 1 SNE 

Estimates of 
quantifiable 
workload drivers 

-  Continued implementation of five multiannual OPs 
-  Signature of new OPs and specific projects based on Member 

States needs and operational context 

An indicative breakdown of the allocated appropriations is provided below and will be aligned 
with the annual planning of the specific OPs. 

Objective 1  
To respond to rapid response needs as they arise upon approved request from Member 
States in an efficient manner. 
Link to the multi-annual objective(s) 
MA01 
Main outputs/actions (2024) 

32   Relocation: EU solidarity in practice (europa.eu)  
33   In case of operational needs, R0 provisions can be further utilised for operational budgeting. 
34   This includes 50 short-term Contract Agent (CA) posts (costed under Title 1). 

43 

 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

  Deliver efficient, coordinated, rapid response operations to Member States upon 

approved request. 

  Deploy ASTs and/or Agency’s staff, provide operational and technical support for rapid 

response needs upon approved request from Member States, in close coordination with 
the European Commission. 

  Provide continued support for the provision of temporary protection, as relevant. 
Expected results (2024) 
  The Agency reacts to rapid response needs upon request in an efficient, planned, 

structured and coordinated manner. 

Indicators 

Latest result 

Target 2024 

Data source 

Percentage of rapid operational 
responses to Member States’ requests. 

100% 

100 % of 
approved 
requests 
responded to 
within agreed 
timeframe. 

Operational 
records and 
activity 
reports. 

Operational support to Italy 

Objective 1 
To provide timely and effective operational and technical assistance in support of Italy’s 
response to pressure on its asylum and reception systems and its obligations under the 
CEAS. 
Link to the multi-annual objective(s) 
MA01 
Main outputs/actions (2024) 
  Support to asylum authorities to ensure timely access to asylum procedures, in 

compliance with the CEAS. 

  Support to the implementation of quality monitoring mechanisms across the asylum and 

receptions systems. 

  Support to the Italian authorities in implementing the Temporary Protection Directive, as 

relevant. 

  Support to the management and implementation of the voluntary solidarity mechanism 

from Italy under jointly agreed procedures and the overall coordination of the European 
Commission. 

  Subject to availability of resources, response to specific requests justified by new 

emerging needs. 
Expected results (2024) 

Improved capacity of the Italian authorities to efficiently manage the asylum system 
(access to procedures, first instance procedure, management of judicial backlog) and 
provide temporary protection. 
Increased capacity of the Italian authorities to assess the quality of the reception 
system’s data collection and processing.  
Improved coordination of the voluntary relocation process. 

  Timely delivery of operational support for new emerging needs. 
Target 
2024 

Latest result 

Indicators 

Data source 

44 

 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Percentage of annual support measures 
implemented, including amendments, if 
applicable. 

Operational support to Greece 

87% 

≥85 % 

Progress reports. 

Objective 1 
To provide timely and effective operational and technical assistance in support of Greece’s 
response to pressure on its asylum and reception systems and its obligations under the 
CEAS. 
Link to the multi-annual objective(s) 
MA01 
Main outputs/actions (2024) 

Asylum: 

  assistance to the Ministry for Migration and the Greek Asylum Service in governance 

and strategic planning, as well as quality and procedures; 

  support to the processing of applications for international protection, concluding the 

gradual phase-out (provided migratory flows remain stable); 
flexible surge support maintained to respond in case of renewed increase in arrivals 
through First Response;   

  support to the management and implementation of relocation from Greece under jointly 

agreed procedures and the overall coordination of the European Commission. 

Reception: 

  support in planning and managing the reception system, while ensuring quality within 

the reception procedures; 

  support to the management and coordination of first- and second-line reception; 
  assistance to the Special Secretariat for Unaccompanied Minors in the implementation 

of the national strategy on unaccompanied minors. 

Emergency/ad hoc support: 

  support with specific operational activities upon approved request, and subject to the 

availability of resources, justified by new emerging needs. 

Temporary protection: 

  support  in  registering  beneficiaries  of  temporary  protection,  including  vulnerable 
persons, as well as in providing information and facilitating administrative procedures; 

  support in communication and information provision; 
  support in identification of needs, referral and follow up for beneficiaries of temporary 

protection, in particular vulnerable persons; 

  support  for  continuous  coordination  with  the  Special  Secretary  for  the  Protection  of 
Unaccompanied Minors regarding unaccompanied children, including rapid referral of 
cases requiring urgent action; 

  support with the provision of interpretation services. 

Expected results (2024) 

  enhanced capacity of the Greek authorities to process applications for international 

protection at all stages; 

45 

 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

  enhanced capacity of the Greek authorities to implement the voluntary relocation 

scheme; 

  enhanced operational skills and technical knowledge of the Greek Reception Authority 

to strategically plan and manage the national reception system; 

  strengthened capacity of the relevant national authorities to manage first- and second-

line reception facilities; 

  strengthened capacity of the Greek authorities to plan and manage support for 

unaccompanied minors and implement the National Strategy for Unaccompanied 
Minors; 

  strengthened capacity of the Reception Authority to monitor reception conditions; 

timely delivery of operational support for new emerging needs; 

  enhanced capacity of the Greek authorities to provide temporary protection. 

Indicators 

Percentage of annual support measures 
implemented, including amendments, if 
applicable. 

Operational support to Cyprus 

Latest result 

87 % 

Target 
2024 
≥ 85 %  

Data source 

Progress reports. 

Objective 1 
To provide timely and effective operational and technical assistance in support of Cyprus’s 
response to pressure on its asylum and reception systems and its obligations under the 
CEAS. 
Link to the multi-annual objective(s) 
MA01 
Main outputs/actions (2024) 

Asylum:  

  support with conducting registration procedures according to the CEAS. 
  support for enhancing the vulnerability assessment workflows and ensuring the link 

through all steps of the asylum procedure and with the reception support; 
  maintain surge capacity for registration support across the national territory. 
  Support the Cypriot Asylum Service (CAS) in first instance refugee status determination 

in multiple locations; 

  support for case/file management, also through digitalisation, at the CAS and at the 

International Protection Administrative Court (IPAC); 

  support for the establishment of coherent and systematised data collection and 

reporting; 

  support the strengthening of the quality of the procedures, integrated into the existing 

CAS system; 

  support the IPAC in the preparation of appeals files, aligned to the increase of the 

number of judges at the court and overall needs; 

  strengthening of quality review mechanisms throughout the asylum procedure; 
  support the Social Welfare Service to enhance its capacity to address the needs of 

vulnerable persons in the framework of international protection; 

  support to the management and implementation of relocation from Cyprus under jointly 

agreed procedures and the overall coordination of the European Commission. 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Reception: 

  support for the implementation of an allocation system, as regards to inflow (intake 

procedure, individual assessment and referral, information provision) and outflow from 
the reception centres; 

  digitalisation of the reception system and its interaction with the other steps of the 

asylum procedures; 

  support for vulnerability-related activities and processes in reception.  

Emergency/ad hoc support: 

  support the management and implementation of the voluntary solidarity mechanism, 

under the coordination of the European Commission, in cooperation with other relevant 
actors; 

  support with specific operational activities upon approved request, and subject to the 

availability of resources, justified by new emerging needs. 

Temporary protection: 

  Support information provision, temporary protection registration and the assessments of 

eligibility criteria, as relevant. 

Expected results (2024) 

improved quality and access to procedure and registration of applicants for 
international protection; 
reduced backlog at first and second instance; 
improved quality standards at first and second instance determination; 

  strengthened Dublin procedure and Dublin capacities at CAS; 
  enhanced systematic data collection; 
  enhanced reception allocation system; 

improved reception conditions in Pournara safe zone; 
improved coordination of the voluntary solidarity mechanism related processes; 
timely delivery of operational support for new emerging needs, based on approved 
request, and subject to availability of resources; 

  enhanced capacity of the Cypriot authorities to provide temporary protection. 

Indicators 

Percentage of annual support measures 
implemented, including amendments, if 
applicable. 

Operational support to Malta 

Latest result 

66 % 

Target 
2024 
≥85 % 

Data source 

Progress reports. 

Objective 1 
 To provide timely and effective operational and technical assistance in support of Malta’s 
response to pressure on its asylum and reception systems and its obligations under the 
CEAS. 
Link to the multi-annual objective(s) 
MA01 

47 

 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Main outputs/actions (2024)   

Asylum: 

  support to the asylum procedure first instance processes, including with regard to the 

processing of Dublin cases; 

  support to maintain high level quality standards in all procedural stages. 

Reception: 

  support to national authorities to increase their capacity to provide reception services in 

line with the CEAS and to enhance their internal quality control mechanisms. 

Emergency/ad hoc support: 

  support in the management of voluntary relocation operations, under the coordination 

of the European Commission, and in cooperation with other relevant actors; 

  support to Member States participating in the relocation exercises through selection/ 
matching and subsequent support (mission support, interpretation, remote selection 
support, conducting selections on behalf of Member States as appropriate); 

  specific operational activities upon approved request, and subject to the availability of 

resources justified by new emerging needs. 

Temporary protection: 

  deployment of ASTs to increase the national authorities’ capacity to process 

applications for temporary protection, as relevant. 

Expected results (2024) 

  enhanced internal quality control mechanisms and strengthened national asylum 

system; 
increased capacity of the national reception authority in delivering reception services; 

  voluntary relocation operations delivered in support of the concerned Maltese 

authorities and participating Member States in a timely and coordinated manner; 
timely delivery of operational and technical support for emerging needs, upon 
approved request, and subject to the availability of resources; 

  enhanced capacity of the Maltese authorities to provide temporary protection. 

Indicators 

Latest result 

Percentage of annual support measures 
implemented, including amendments, if 
applicable. 

87 % 

Target 
2024 
≥ 85 % 

Data source 

Progress reports. 

Operational support to Spain 

Objective 1 
To provide timely and effective operational and technical assistance in support of Spain’s 
response to pressure on its asylum and reception systems and its obligations under the 
CEAS. 
Link to the multi-annual objective(s) 
MA01 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Main outputs/actions (2024) 

Reception: 

  support the National Reception Authorities on data management and reporting; 
  support the National Reception Authorities to identify, access and manage EU funds; 
  support the National Reception Authorities to plan and design reception centres in 

compliance with EUAA guidelines on design and management of reception centres; 
  support for the development of relevant SOPs, working instructions and workflows on 

information provision and vulnerability workflows and processes; 

  support the National Reception Authorities to design and implement a reception 

conditions’ monitoring system; 

  support the National Reception Authorities to design and implement a national 

framework for preparedness and response to emergencies; 

  support to and capacity building within national authorities, on national reception 

management; 

  delivery and/or facilitation of reception-related professional development, training and 

capacity building/change management activities; 

  deployment of ASTs to reception centres to facilitate the effective provision of 

reception services, including the integration of required information and vulnerability 
screening, assessment and referral workflows within the centres; 

  deployment of ASTs to reception centres  to facilitate and support the effective design, 

site planning and management of reception services; 

  support with specific operational activities justified by new emerging needs. 

Reception of unaccompanied minors:  

  support  the  National  Authorities  to  promote  programmes  and  actions  in  favour  of  the 

reception of Unaccompanied Minors; 

  support  the  National  Authorities  for  the  implementation  of  the  Migration  Contingency 

Model for Unaccompanied Minors; 

  support the National Authorities, along with the Autonomous Communities, to develop a 
harmonised  information  provision  system  within  the  framework  of  the  Sectoral 
Conference; 

  support  the  National  Authorities  in  the  implementation  of  a  common  system  of  data 

collection and analysis on Unaccompanied Minors; 

  support the National Authorities to identify, access, plan and manage available funding 

mechanisms, including EU funds; 

  delivery  and/or  facilitation  of  reception  of  unaccompanied  minors  related  professional 

development, training, and capacity building. 

Relocation 

  Support the management and implementation of the voluntary solidarity mechanism 

under the coordination of the European Commission, in cooperation with other relevant 
actors. 

Temporary protection: 

  deployment of ASTs to increase the national authorities’ capacity on reception 

information provision for the beneficiaries of temporary protection; 

49 

 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

  deployment of ASTs to increase the national authorities’ capacity on the harmonisation 
of procedures, workflows and tools related to reception of beneficiaries of temporary 
protection. 

Expected results (2024) 

improved national reception management through the implementation of the identified 
measures to alleviate pressure on reception and/or build operational capacity to 
manage increased migration flows; 

  enhanced, tested, validated, harmonised national reception-related workflows and 

mechanisms (e.g., data management, monitoring and evaluation) implemented across 
the Spanish reception system;  
reception centres are supported to ensure adequate provision of reception services, 
including with infrastructure and equipment; 

  vulnerability and information provision workflows are integrated within the management 

of reception centres; 

  strengthened capacity of the national authority to foster common action in reception of 

Unaccompanied Minors (UAMs) in the Spanish territory; 
timely delivery of operational and technical support for emerging needs, upon 
approved request, and subject to the availability of resources; 

  enhanced capacity of the Spanish authorities to provide temporary protection. 

Indicators 

Percentage of annual support measures 
implemented including amendments, if 
applicable. 

Latest result 

86 % 

Target 
2024 
≥ 85 % 

Data source 

Progress reports. 

2.1.2 Resettlement and humanitarian admission 

Overview of the activity  

In line with the European Commission’s recommendation on legal pathways to protection in 
the EU35, the Agency aims to strengthen the EU’s role in the area of resettlement and 
humanitarian admission. This will be done in cooperation with the Commission, UNHCR, 
IOM and other partners and stakeholders to enable efficiency, effectiveness and 
complementarity. The ultimate goal is to support EU+ countries in meeting the international 
protection needs of refugees in countries outside the EU.  

The Agency will: 

  work with the European Commission to further develop the central coordination of 

EU+ countries’ resettlement programmes;  

  support, upon request, EU+ countries’ resettlement and humanitarian admission 

programmes through tailor-made support actions; 

  within the EUAA resettlement and humanitarian admission network, facilitate 

cooperation, coordination and use of capacity development tools through dedicated 

35   Commission Recommendation of 23-09-2020 on legal pathways to protection in the EU: promoting resettlement, 

humanitarian admission and other complementary pathways, C(2020) 6467. 

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meetings, resettlement training, the development of operational tools and the 
collection and dissemination of relevant data;  

  at the request of EU+ countries, coordinate technical cooperation and facilitate the 

sharing of infrastructure and logistical support, including through the 
implementation, development and implementation of operational activities derived 
from the RSF in Türkiye;  

  participate in the implementation of international agreements concluded by the 

European Union with countries outside the EU in the area of resettlement, such as 
the voluntary humanitarian admission scheme. Subject to prior approval of the 
Commission and after consultation with the MB36; and 

  support the planning and implementation of community sponsorship programmes 
and complementary pathways to international protection with interested EU+ 
countries. 

2024 (planned) 

2022 (actual) 

Financial 
resources 

EUR 2 504 000 
(BL 3203 External dimension - 
Resettlement) 

EUR 1 686 286 
(BL 3203 External dimension - 
Resettlement) 

Human resources 

4 TA, 1 CA & SNE 

2 TA, 1 SNE 

Estimates of 
quantifiable 
workload drivers 

  delivery of at least 10 activities aimed at enhancing technical 

cooperation among EU+ countries on specific topics of interest in the 
area of resettlement and humanitarian admission, community 
sponsorship programmes and complementary pathways to 
international protection; 

  assistance to 10 EU+ countries expected to be in need of support in 

their resettlement and humanitarian admission efforts, through 
development and implementation of operational activities derived 
from the RSF in Türkiye; 
relevant policy developments (e.g. New Pact on Migration and 
Asylum37, recommendation on legal pathways to protection in the 
EU38, EC resettlement pledging exercise, Union Resettlement 
Framework Regulation, Voluntary Humanitarian Admission Scheme, 
UNHCR Projected Global Resettlement Needs 2022). 

Objective 1 
To facilitate Member State planning, coordination and implementation of measures and 
programmes in the area of resettlement, humanitarian admission, community sponsorship 
and complementary pathways to international protection in the EU. 

36   Article 35(2) of the EUAA Regulation. 
37   Communication  from  the  Commission  to  the  European  Parliament,  the  Council,  the  European  Economic  and 
Social Committee and The Committee Of The Regions on a New Pact on Migration and Asylum, COM/2020/609. 
38   Commission Recommendation (EU) 2020/1364 of 23 September 2020 on legal pathways to protection in the EU: 

promoting resettlement, humanitarian admission and other complementary pathways, C(2020) 6467. 

51 

 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Link to the multi-annual objective(s) 
MA03 
Main outputs/actions (2024)   

  manage and coordinate the EUAA resettlement and humanitarian admission network, 
including the work related to the EUAA expert platform on safe pathways for Afghans; 

  organise resettlement training for EU+ countries; 
  continue the development and management of tools related to resettlement and 

humanitarian admission; 

  ensure that resettlement and humanitarian admission related data is collected and 

shared in a timely manner with EU+ countries; 
facilitate exchange and cooperation on monitoring and evaluation of resettlement and 
humanitarian admission schemes, community sponsorship programmes and 
complementary pathways to international protection; 

  support, upon request, the planning and implementation of resettlement and 

humanitarian admission, community sponsorship programmes and complementary 
pathways to international protection through tailor-made support actions. 

Expected results (2024) 

  contributing to improved coordination of EU+ countries’ resettlement programmes; 
  enhanced technical cooperation among EU+ countries in the field of resettlement and 
humanitarian admission, community sponsorship programmes and complementary 
pathways to international protection including under the EU Resettlement Framework 
Regulation, if adopted; 
increased cooperation with relevant stakeholders (including UNHCR and IOM) in the 
area of resettlement and humanitarian admission, community sponsorship programmes 
and complementary pathways to international protection;   
the Agency’s resettlement training and tools are used effectively and with added value 
for EU+ countries. 

Indicators 

Number of meetings with relevant 
stakeholders aimed at enhancing 
cooperation in the field of resettlement 
and humanitarian admission, community 
sponsorship programmes and 
complementary pathways to international 
protection. 
Number of participants in the Agency’s 
resettlement training sessions.  

Latest result 
(CAAR 2022) 
16 

Target 
2024 
12 

Data source 

Operational/ 
admin records; 
meeting reports. 

49 

Min. 15 

Operational/ 
administrative 
records. 

Objective 2 
To stimulate cooperation and provide infrastructure and logistical support to EU+ countries 
in selected third countries through RSF-like concepts, adapted to the context of the relevant 
third country. 
Link to the multi-annual objective(s) 
MA03 
Main outputs/actions (2024)   

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

  provision of infrastructure and logistical support (selection missions and pre-departure 
orientation missions, implemented through face-to- face, hybrid and remote modalities) 
to EU+ countries through the RSF in Türkiye; 

  provision of infrastructure and logistical support for selection missions and Pre-
Departure Orientation (PDO) missions to EU+ countries in other third countries; 

  strategic meetings held in coordination and cooperation with the European Commission 

and other relevant stakeholders, including UNHCR and IOM. 

Expected results (2024) 

the RSF facilitates the resettlement of refugees from Türkiye to participating Member 
States; 
following feasibility assessments, the RSF concept is implemented in selected third 
countries; 

  cooperation between EU+ countries in resettlement operations is supported. 

Indicators 

Number of selection missions and PDO 
missions implemented through RSF-like 
concepts.  

Latest result 
(CAAR 2022) 
15 

Target 
2024 
20 
selections 
missions 
and/or pre-
departure 
orientation 
missions. 

Data source 

Operational/ 
administrative 
records  
Periodical activity 
reports. 

2.1.3 Preparedness, programming of operations, operational deployment and quality  

Overview of the activity  

Response preparedness 

The  EUAA  will  increasingly  standardise  its  emergency  response  by  developing  and 
implementing  an  EUAA  Asylum  and  Reception  Operational  Response  Catalogue,  further 
lead  to 
developing  efficient  administrative  procedures  and  support  functions  that 
harmonised  operational  responses.  The Agency  will  also  establish  initiatives  to  enhance 
preparedness and contingency planning across Member States.  

The Agency’s preparedness work will focus on:  

  establishment of the Agency’s first response function and develop the EUAA 

Asylum and Reception Operational Response Catalogue;  

  analysis of the potential for links and partnerships with other EU agencies and 

institutions in the delivery of operational support;  

  engagement with Member States over their internal preparedness and contingency 
planning mechanisms with regards to situations of disproportionate pressure or 
emergency in an effort to establish and/or enhance longer-term synchronised and 
complementary frameworks and mechanisms.  

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EUROPEAN UNION AGENCY FOR ASYLUM 

Programming of operations 

The Agency’s operations will continue to be based on sound programming, implementation 
and monitoring processes as described in the Agency’s Operational and Technical 
Assistance Manual. The manual comprises user guides that provide methodological 
guidance for results-based planning of operations. Guidance covers the needs assessment, 
the planning and design, implementation and monitoring cycles.  

Systematic needs assessments will continue to inform the design, identification and 
formulation of the Agency’s operations. Planning of programmes and projects will be 
supported by the development of results frameworks, comprehensive implementation and 
monitoring plans. OPs and specific projects will be developed in line with the Agency’s 
high-level strategies and agreed operational methodology.    

Following the principle of continuous improvement, the Agency will ensure that a results-
based logic permeates all stages of its activities, starting from the planning phases. This 
approach will ensure early warning on potential challenges and timely adaptation of the 
operational interventions to changing circumstances. The Agency will continuously review 
and enhance its programming methodologies and ensure these continue to provide a solid 
framework for the efficient identification, design and delivery of operations. 

Operational deployment management 

The deployments of the asylum support teams will continue to be managed through the 
different complementary deployment mechanisms, workflows and systems, including 
experts from the Agency’s own staff, experts from Member States (regular deployments 
agreed following Annual Bilateral Negotiations and the Asylum Reserve Pool (ARP), 
Member States experts seconded to the Agency and other experts not employed by the 
Agency (i.e. remunerated external experts, temporary agency workers).  

The AIP deployments of national experts will be organised on the basis of annual bilateral 
negotiations in close cooperation with national contact points (NCPs) in Member States.  

In case a Member State’s asylum or reception system is subject to disproportionate 
pressure, the regular deployments may be supplemented by those from the Asylum 
Reserve Pool (ARP), which consists of a reserve of experts placed by the Member States at 
the immediate disposal of the Agency. The Agency will review, enhance or adapt the ARP 
management processes, the annual planning exercises for the nomination and deployment 
of Member State experts and the composition and use of complementary deployment 
mechanisms.  

The further expansion of the Agency’s roster of externally remunerated experts will further 
enhance the Agency’s response capacity. A strengthened framework and tools for 
deployment management will enable rapid response and flexible scaling of support to 
Member States when pressure on national asylum and reception systems is high. The 
Agency’s operational performance monitoring frameworks will provide continual review of 
deployment management mechanisms, ensuring a results-based approach to the EUAA’s 
deployment processes.   

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

The Agency will maintain an open channel of communication with the NCPs and provide 
assistance on all matters pertaining to experts deployed in operational support activities.   
The Agency will further develop tools to implement its operational activities, including 
the continuously enhancing the operational deployment system (ODS). The Agency will, in 
particular: 

include and further upgrade the ARP management module; 
further improve integration of ODS with other relevant systems in the Agency; 
further review, develop and/or enhance the tool’s deployment planning, 
management and performance management functionalities; 

  support the effective monitoring and reporting of deployments through ODS to 

ensure quality and coherence. 

The Agency will continue to support the access to information and guidance for deployed 
experts through regular updates of country operations platforms (in countries where the 
Agency already deploys ASTs). 

Operational quality and procedures 

The Agency aims to continuously improve the delivery and quality of its operational and 
technical assistance. In order to achieve this objective, the Agency will further refine its 
working methodologies as well as prepare, review and consolidate quality templates, tools, 
good practices and procedures. Moreover, the Agency will ensure the application of 
Agency tools across operations and will facilitate exchange of knowledge and information 
on procedures and quality, both across all operations and within the Agency.  

Further development, enhancement and promotion of operational tools and procedures 
will support the delivery of asylum and reception related workflows. These tools will build 
further on the work concerning the application of the Agency’s tools as well as entry-exit 
systems, remote processing systems (including on pre-registration, registration and asylum 
interviews), scheduling and case management. systems.  

2024 (planned) 

2022 (actual) 

Financial 
resources 

EUR  4 619 539 
(3301 Operational Support) 

EUR 872 397 
(3301 Operational Support) 

Human resources 

12 TA, 1539 CA & SNE 

21 TA, 37 CA, 1 SNE 

Estimates of 
quantifiable 
workload drivers 

  new requests for operational and technical assistance; 
  new OPs to be signed and implemented; 
  management of the asylum reserve pool of 500 individuals; 
  management of the NCP network, including regular meetings (≥2 
yearly meetings), yearly planning cycles related to the OPs and 
horizontal support to the deployment of Member State experts;  

  management of the Agency Roster of external remunerated experts;  

39 This includes 8 short-term Contract Agent (CA) posts (costed under Title 1). 

55 

 
 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

  support to design or review phases of the OPs as concerns resource 

planning; 
four modules of ODS to be reviewed and/or updated; 

  new procedures/tools to be developed, or existing procedures 

reviewed/improved and implemented across operations. 

Objective 1 
To enhance the preparedness and contingency mechanisms of the Agency. 
Link to the multi-annual objective(s) 
MA01 
Main outputs/actions (2024) 

  update the EUAA Asylum and Reception Operational Response Catalogue as needed 

and employ its use widely in the preparation and implementation of OPs; 
further review and update, where needed, the Agency’s rapid response capabilities;  

  engage in continuous mapping of Member States practices on preparedness and 

contingency planning. 

Expected results (2024) 

the EUAA Asylum and Reception Operational Response Catalogue is employed as the 
main tool for the preparation and implementation of operational plans specific 
interventions and support measures; 
the Agency has developed and maintains internal standby capacity (human, technical 
and logistical) to ensure rapid response to operational needs. 

Indicators 

Latest result 
(CAAR 2022) 
N/A 

Target 
2024 
100 % 

Percentage of operations which make 
use of the EUAA Asylum and Reception 
Operational Response Catalogue in the 
context of the respective operational 
plans. 
Objective 2 
To ensure that the Agency’s operational and technical assistance is planned and 
implemented according to a result-based project management approach.   
Link to the multi-annual objective(s) 
MA01, MA02 
Main outputs/actions (2024)   

Data source 

Annual First 
Operational 
Response Unit 
reporting.  

  provide strategic guidance and methodological support to needs assessment exercises, 
intervention design, planning and implementation across the Agency’s operations, in 
accordance with the methodology of the Agency’s operational and technical assistance 
manual; 

  support strategic planning and programming of the Agency’s operational and technical 

assistance, including resources programming and implementation modalities; 
  enhance the consistency in the use of project management tools and practices for 

needs assessment, design and planning of operations and provide capacity building as 
appropriate; 

  ensure the Agency adopts and implements validated monitoring tools for results and 

process monitoring in a coherent manner across all operations; 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

  provide strategic guidance and direct support to the operations teams in the 

development and implementation of fidelity monitoring40; 

  establish and make continuous use of actionable feedback through the fidelity 
monitoring approach and use effectively the results from internal and external 
evaluations. 

Expected results (2024) 

  operational programming is harmonised and is in accordance with EUAA strategic 

objectives; 

  operational and technical assistance is delivered in a results-based framework; 
  operational and technical assistance is provided on the basis of identified needs and 

tailored intervention logic. 

Indicators 

Latest result 
(CAAR 2022) 
100 % 

Target 2024  Data source 

100 % 

Percentage of the Agency’s operations 
planned and implemented applying the 
methodology of the operational and 
technical assistance manual. 
Objective 3 
To manage the deployment of experts to ASTs in a solid and coherent framework. 
Link to the multi-annual objective(s) 
MA01, MA02 
Main outputs/actions (2024)   

Operations 
records/project 
documentation. 

  manage the deployment of Member State experts following annual bilateral negotiations 

and ARP;  

  collaborate with Member States to ensure quotas for nominations are met. 
  manage complementary deployment management systems, including the roster of 

Remunerated External Experts; 

  manage and further develop the ODS to introduce new functionalities that can further 

improve its efficiency; 

  manage and further develop the comprehensive performance monitoring framework for 

experts deployed to ASTs; 

  organise regular meetings with NCPs, including bilateral meetings, to maintain open 

channels of communication and coordinate deployment matters; 

  create, update and maintain country-specific information on country operations 

platforms. 

Expected results (2024) 

  enhanced capability of the Agency to scale up and down in a timely and flexible manner, 

ensuring rapid responses to operational needs; 
improved functionality of ODS for the deployment of experts to ASTs; 

  effective and sustainable deployment management and monitoring framework for the 

Agency’s operations established and maintained; 

  continued and enhanced communication with the NCPs on deployment matters;  

40 Fidelity monitoring aims at ensuring interventions can adapt to internal and external changes but maintain fidelity 
to the original project concept. It allows for effectively highlighting the extent to which the intervention is in line 
with its expected results. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

  country-specific information available and up to date for each operation to facilitate the 

deployment of experts to ASTs. 

Latest result 
(CAAR 2022) 
35 % 

Indicators 

Target 2024  Data source 

N/A 

Min 80 % 

Min 80 % 

ODS project 
plan. 
ODS. 

Degree of implementation of ODS 
upgrades/new functionalities. 
Personnel needs in the country 
operations are met, including via 
completion of ARP/annual nominations. 
Country-specific information for the 
Agency operations within the country 
operations platforms are created and 
kept updated. 
Objective 4 
To enhance the quality and harmonisation of operational tools and procedures in order to 
improve operational delivery. 
Link to the multi-annual objective(s) 
MA01, MA02 
Main outputs/actions (2024)   

One for each 
operation, as 
needed. 

Country 
Operations 
Platforms. 

7 

review working methodologies as well as prepare, review and consolidate quality 
templates, tools, good practices and procedures including the application of the 
Agency’s tools in operations; 
facilitate the exchange of knowledge and information on procedures and quality, both 
across all operations and within the Agency;  
further develop, enhance and promote operational tools and procedures to support the 
delivery of asylum and reception related workflows. 

Expected results (2024) 

improved quality, consistency and harmonisation of operational delivery. 

Indicators 

Number of operational 
tools/procedures/workflows reviewed, 
developed or enhanced. 

Latest result 
(CAAR 2022) 
N/A 

Target 2024  Data source 

10 

Operational 
records. 

2.3 Training and professional development41 

2.3.1 Design and development of the European Asylum Curriculum 

Overview of the activity  

The EAC is a key contributor to the convergent implementation of the CEAS. Composed 
of over 50 modules and training materials, it provides comprehensive learning programmes 

41 Activity 2.2 has been discontinued as of 2024. 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

in all areas of international protection.  Learners include asylum and reception officials and 
others working in national administrations, personnel deployed by the Agency and EUAA 
staff, particularly those deployed in the field. 

Each EAC module will: 

include entry requirements; 

  assess learning outcomes (on a voluntary basis); 

  meet the specific needs of learners and recognise their prior learning; 

  meet ESQF standards. 

The EUAA will continue to involve the reference group42 members, the FRO and the CF in 
the development of training, while reinforcing its collaboration in this area with EU 
agencies, international organisations and academia.  

The EAC will use a blended learning methodology that combines eLearning and face-to-
face training sessions, encourages peer learning and work-based learning. Standards 
required for a specific task and occupation will define bespoke learning outcomes. 
Occupations include asylum registration, Dublin and case work, reception, COI research, 
management in national authorities, resettlement, interpretation.  

Qualitative and quantitative analysis of learner behaviour and feedback will inform learning 
content and increase learner value through innovative and disruptive instructional methods, 
where appropriate.  

To ensure the sustainable implementation of the EAC, the Agency will strengthen its 
training offer for both trainers of trainers and trainers of asylum and reception officials. The 
Agency will design and deliver cross-cutting training modules for EUAA and Member 
States’ trainers to reinforce their capacity to apply the EUAA instructional design models 
and training delivery methods.  

Short courses serving to upskill and train trainers will support continuing professional 
development (CPD). 

Financial 
resources 

Human 
resources 

2024 (planned) 

EUR 1 783 314 
(3201 Training) 

2022 (actual) 

EUR 1 766 054 
(3201 Training) 

20 TA, 4 CA & SNE 

16 TA, 1 CA, 1 SNE 

42 The Reference Group is a group of organizations which are involved in the review of the training developed by 

EUAA. It includes UNHCR, FRA, EU COM, ECRE and others if relevant. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Estimates of 
quantifiable 
workload drivers 

  EU policy or legislative developments triggering needs for review of 

the training material.  

  Expected increase in the number of OPs requiring ad hoc / specific 

training development and material. 

  Number of new and updated e-Learning modules expected to be built 

in English.  

Objective 1 
To develop and keep up to date the training and coaching modules and materials forming 
the EAC for learners and trainers.  
Link to the multi-annual objective(s) 
MA08 
Main outputs/actions (2024) 

  expand and manage the training offering comprising the EAC, based on identified 

training needs and in line with the quality guidelines and standards in the field of higher 
education and vocational training; 

  design and develop cross-cutting training modules (courses for trainers) in line with the 
quality guidelines and standards in the field of higher education and vocational training; 

  manage the development and review/maintenance (following the training cycle) of 

training and coaching modules, courses, CPDs and other training materials, making part 
of the EAC; 

  cooperate with UNHCR, the CF, relevant EU agencies, academic institutions, networks 

and other stakeholders, including meetings with content experts; 

  establish a community of practice of asylum and reception officials and trainers;  

translate training and coaching modules, courses, CPDs and other training materials; 
  author online and manage the EAC e-Learning content on the EUAA LMS, in line with 

best practices on instructional methodology; 

  evaluate, test and pilot eLearning design solutions based on innovative instructional 

approaches;  

  update and translate the EUAA training catalogue; 

issue training digest quarterly. 

Expected results (2024) 

  EAC designed and reviewed according to the identified training needs and in line with the 
quality guidelines and standards in the field of higher education and vocational training; 

  EAC contents developed in line with the best practices in instructional design; 
  assessment methodology of learning outcomes developed. 

Latest result 
(CAAR 2022) 
13 

Indicators 

Target 2024  Data source 

Number of modules and other training 
materials designed or reviewed in 
response to identified needs and in 
compliance with the quality guidelines 
and standards in the field of higher 
education and vocational training. 
Objective 2 
To develop and keep up-to-date training materials, including deployment training, for AST 
profiles and/or specialised training used in the context of the Agency’s operational activities. 

Documentation 
and internal 
records.  

Seven 
training 
materials.  

Link to the multi-annual objective(s) 
MA08 

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Main outputs/actions (2024) 

  plan the development and review of training material;   
  new training material designed and the development of training material managed in 

line with operational needs and as required by relevant authorities;    

  apply rapid authoring methodology for fast and efficient roll out of ad hoc training 

material; 
translate training material according to requests and/or OP. 

Expected results (2024) 

  development and review of deployment training for AST profiles based on identified 

training needs; 

  development and review of specialised training used in the context of EUAA’s operational 

activities. 

Indicators 

Number of new training materials 
developed or reviewed in response to 
identified needs in the context of 
operational activities.  

2.3.2 Delivery of the EUAA training 

Overview of the activity  

Latest result 
(CAAR 2022) 
2 

Target 2024  Data source 

Four training 
materials. 

Documentation 
and internal 
records.  

The Agency will strengthen its cooperation with EU+ national administrations through 
planning, organisation, delivery and evaluation of EUAA learners’ modules and trainers’ 
courses. Learning methods include, in particular, face-to-face, e-learning, blended, 
webinars, on-the-job training, on-the-job coaching and possibly vocational mobility 
programmes. EUAA training delivery may be supported by interpretation. 
Courses for trainers (“training of trainers”) will contribute to a multiplier effect and further 
enhance the skills as well as the level of responsibility and autonomy of EUAA trainers. Well 
prepared and equipped trainers will ensure wider and more durable impact of learning 
outcomes of the EAC. 

The EUAA will deliver the learners’ curriculum for asylum and reception officials and 
support Member States in delivering national training sessions of the EAC. To manage 
flexible learning pathways and ensure that programmes are consistent and relevant to 
training needs, the Agency will work closely with the relevant training national contact 
points when needed. 

The EUAA will support the implementation of OPs, with a specific annual training plan 
developed per OP. Structured operational training for ASTs and members of the asylum 
reserve pool will be available to all experts involved in the Agency’s operational 
activities, including Member States experts, Agency staff, staff seconded to the Agency 
and experts not employed by the EUAA. 

The Agency will continue to support capacity building and training related activities in 
third countries falling within the scope of its External Cooperation Strategy. For the 

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EUROPEAN UNION AGENCY FOR ASYLUM 

purpose of planning and programming its training and professional development activities, 
the Agency will further cooperate, where relevant, with UNHCR, IOM, JHA agencies and 
other training networks and organisations, including CSOs. 

Financial 
resources 

2024 (planned) 

EUR  259 903 
(3201 Training) 

Human resources 

17 TA 

2022 (actual) 

EUR 216,823 
(3201 Training) 

16 TA 

Estimates of 
quantifiable 
workload drivers 

  Expected increase in the number of OPs and requests from third 

countries. 

  Expected increase in number of requested training sessions with 

assessments, including recognition of prior learning.  

Objective 1 
To implement trainer and learner curricula, including on the job training and coaching, 
based on identified needs and in line with established quality standards. 
Link to the multi-annual objective(s) 
MA08 
Main outputs/actions (2024) 
  EUAA training plans and, as applicable, national training plans. 
  Training national contact points meetings and trainers network meetings. 
  Coordinate training delivery with training NCPs and other relevant stakeholders within 
national administrations and beyond (international organisations, other EU agencies).  
  Organisation and delivery of the training sessions, CPDs and coaching under the EUAA 

training plans, including grading and verification of assessments.  

  Maintaining the trainers’ pool and deploying trainers for delivery of training sessions 

under the EUAA training plans. 

  Coordinate with Member States on their training needs and support Member States with 
development and implementation of their national training plans, including delivery of 
sessions with assessments if needed. 

  Bespoke training programmes targeting specific needs of asylum and reception national 

authorities delivered when requested. 

Expected results (2024) 
  Training provided to asylum and reception officials based on identified needs and in line 

with established quality standards. 

  Training provided to trainers based on identified needs and in line with established quality 

standards. 

Indicators 

Number of participations in learners’ 
modules and in trainers’ courses. 
Overall satisfaction rate of participants. 

Target 2024  Data source 

LMS 

LMS 

Latest result 
(CAAR 2022) 
4 763 

4 000 

 96 % 

80 % 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Objective 2 
To deliver targeted training and capacity building activities to Member States under 
disproportionate pressure, including necessary training for ASTs relevant to their duties and 
functions. 
Link to the multi-annual objective(s) 
MA08 
Main outputs/actions (2024) 
  Training plans under OPs, based on training needs analysis. 
  Organisation and delivery of training sessions, coaching, on the job training under OPs, 

including training for ASTs. 

Expected results (2024) 
  Training and coaching provided to various profiles of experts working within the 
framework of OPs, based on identified needs and in line with established quality 
standards. 

  Training  and  coaching  provided  to  Member  States’  national  authorities  within  the 
framework  of  OPs,  based  on  identified  needs  and  in  line  with  established  quality 
standards. 

Latest result 
(CAAR 2022) 
4 637 

Indicators 

Target 2024  Data source 

LMS  

96 % 

5 000 

Number of participations in training and 
on-the-job coaching. 
Overall satisfaction rate of participants. 
Objective 3 
To deliver training to third country national authorities based on identified needs and in line 
with established quality standards, within the framework of roadmaps for cooperation.  
Link to the multi-annual objective(s) 
MA08 
Main outputs/actions (2024) 
  Concept notes for training activities in the framework of external dimension. 
  Organise and deliver training sessions and other capacity building interventions for and 

80 % 

LMS 

with third countries.  

  Ensure regular coordination with third countries and other stakeholders on training 

needs in external dimension. 

Expected results (2024) 
  Training provided to third country national authorities based on identified needs and in 
line with established quality standards, within the framework of a roadmap and/or other 
type of cooperation established with the Agency. 

Indicators 

Number of third country participations in 
training activities.  

Latest result 
(CAAR 2022) 
160 

Target 2024  Data source 

125 

LMS 

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EUROPEAN UNION AGENCY FOR ASYLUM 

2.3.3 Implementation of the Training Quality Assurance Framework 

Overview of the activity   

The Training Quality Assurance Framework (TQAF) lays down an overarching quality 
assurance framework as mandated by the MB decision adopting the EUAA Training and 
Learning Strategy. The Agency is committed to putting in place robust processes and 
procedures to ensure compliance with quality assurance standards in all its training 
activities, working towards the establishment of the EUAA Academy, a licensed and 
accredited qualification provider.  

The EUAA ensures the high quality of the training process and outcomes through: 

implementing the TQAF and strengthened support to national administrations to 
ensure it is administered consistently; 

  monitoring and ensure the relevance of the ESQF throughout the training cycle; 

  ensuring compliance with the requirements of the ESG for quality assurance in the 

European higher education area; 

  conducting training needs analysis in permanent, operational as well as in third 

country support; 

  providing learners the opportunity to provide feedback, submit complaints and 

assessment appeals; 

  performing ongoing monitoring, feedback and periodic reviews and evaluations for 

ad hoc, quarterly and annual reporting of its training activities, encompassing 
internal quality assurance; 

  conducting a multi-annual evaluation of the EAC, involving all relevant stakeholders. 

  undergoing external academic review of modules and programmes; and 

liaising with external groups and panels involved in training quality assurance 
related issues. 

The Agency will undergo an external quality assurance procedure for the EUAA Academy, 
an ESG-compliant higher education provider, to be able to award legally recognised full 
and partial qualifications. The Agency would thereby be able to provide added value to its 
learners by offering learning opportunities resulting in full or partial credentials fully 
recognised in any of the EU Member States’ education and training system and beyond.  

The EUAA Academy will provide training activities in compliance with external quality 
assurance requirements, including increasing learning opportunities by stacking the micro-
credentials into larger structures, such as partial qualifications and programmes, including 
providing fully fledged recognition of prior learning.  

The Agency will undertake comprehensive preparations for an external quality review. This 
is done to ensure the increased efficiency of internal training management processes and 
procedures, including in relation to student information management.  

Through engagement with the training quality assurance advisory group and the 
certification and accreditation working group, the Agency will promote the sharing of 

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expertise and good practices and implement methods to consistently ensure quality in 
delivery of EUAA training in all Member States.  

The Agency produces an annual training report providing a comprehensive update on 
outcomes achieved throughout the year and includes an overview of the main EUAA 
training activities at national and EU level and more in-depth coverage of specific themes. 
The report will include quantitative and qualitative analysis of data. 

Financial 
resources 

2024 (planned) 

EUR 505 024 
(3201 Training) 

2022 (actual) 

EUR 498 690 
(3201 Training) 

Human resources 

8 TA, 2 CA43 & SNE  

7 TA, 1 CA & SNE  

Estimates of 
quantifiable 
workload drivers 

  EU educational policies triggering needs for assuring quality by 

complying with training quality standards: review against the ESG on 
10 training quality standards. 

  Additional training needs analysis requested by Member States. 
  Training quality assurance, evaluation, feedback and tracking reports. 
  Additional requests for ad hoc contributions on training data. 

Objective 1 
To implement the EUAA TQAF and ESG 2015 to undergo an external quality assurance 
procedure for the EUAA Academy. 
Link to the multi-annual objective(s) 
MA08 
Main outputs/actions (2024) 

  Self-assessment report for external quality assurance procedure, including the relevant 

documentation for a degree programme. 

  Documentation necessary for the official procedure for licencing and accreditation of the 

EUAA Academy. 

  Annual training quality assurance advisory group report.  
  Quarterly quality assurance tracking reports. 
  Annual action plan on quality assurance recommendations. 
  Programme, project and contract management for developments and enhancements of 

quality assurance processes and procedures, to establish the EUAA Academy. 

Expected results (2024) 

  Compliance with the EUAA TQAF for Agency training activities, including implementing 
policies  and  procedures,  which  covers  the  entire  training  cycle  and  which  shall  be 
submitted to an external quality assurance procedure. 

43 Including one short term CA. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Indicators 

Percentage of recommendations in 
the annual action plan addressed. 

Latest result 
(CAAR 2022) 
N/A 

Target 2024 

Data source 

80 %  

Documentation 
and internal 
records. 

Objective 2 
To develop and implement relevant research methodologies to conduct overarching needs 
analysis and evaluations to provide evidence-based support to continuously enhance 
training quality. 

Link to the multi-annual objective(s) 
MA08 
Main outputs/actions (2024) 
  Coordination  of  the  collection  of  all  training-related  qualitative  and  quantitative  data 

including the analysis for the production of in-depth reports. 

  Multi-annual evaluation of the EAC. 
  Annual training report. 
  Quarterly feedback and tracking reports. 
  Addressing ad hoc requests for information by internal and external stakeholders. 
Expected results (2024) 
  The training evaluation methodology implemented to effectively and efficiently report on 

quantitative and qualitative data. 

  The training needs analysis methodology implemented to ensure fit-for-purpose training 

support. 

Indicators 
Production of the Annual Training Report. 

Latest result  Target 2024  Data source 
1 

1 

Report published 
on the EUAA 
website. 
Documents and 
internal records. 

Production of quarterly feedback and 
tracking reports 

4 

4 

2.3.4 Implementing a user-centred learning technology ecosystem (LTE) 

Overview of the activity  

The Agency will support users of the EUAA LTE44, in line with the EUAA Training and 
Learning Strategy and the TQAF. Learners’ registration services, online courses and 
modules and horizontal service desk support will support this goal.  

The Agency will maintain, upgrade, and extend the features of its LTE and progressively 
integrate additional components to ensure consistency in end-user experience across 
platforms and tools used for training delivery.  In parallel, the Agency will improve its 

44 The Learning Technologies Ecosystem (LTE) integrates tools, platforms, automated workflows, digital services, 

and other components to support the management of online modules, courses, and programmes, including their 
design, production, delivery, and learner experience analysis. 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

expertise in the use of advanced digital applications to support training, learning and formal 
assessment.  

The EUAA will strengthen channels of communication with other bodies and organisations 
in the field of innovative application of learning technologies and eLearning design for 
training and professional development, with the intention of exchanging practices 
between them and encouraging synergies where applicable. 

Financial 
resources 

2024 (planned) 

EUR 391 759 
(3201 Training) 

2022 (actual) 

EUR 136 635 
(3201 Training) 

Human resources 

2 TA, 3 CA & SNE 

3 TA, 5 CA & SNE  

Estimates of 
quantifiable 
workload drivers 

  Number of helpdesk requests expected to be processed (4 000). 

Objective 1 
To improve and expand the learning technology ecosystem underpinning training and 
learning management. 
Link to the multi-annual objective(s) 
MAO8 
Main outputs/actions (2024) 
  Evaluate, test and pilot solutions based on state-of-the-art educational technologies. 
  Support the gradual integration of learning technology components focusing on smooth 
data flows, coherent user experience and business requirements from internal/external 
stakeholders.  

  Finalise and deploy end-user interface for the LTE to enable direct access to selected 

systems and tools. 

  Manage customer relationship services and administration of helpdesk platforms for 

enrolment and delivery of modules and courses. 

  Utilise insights from qualitative and quantitative analysis of user behaviours and 

feedback to inform the design of learning content and activities and increase course 
value for learners. 
Expected results (2024) 
  Provision of eLearning services, technologies and client relationship management is 

improved. 

  The LTE underpinning training and learning services is improved. 

Indicators 

Latest result  Target 2024 

Data source 

New components added and integrated 
in the LTE. 
Percentage of helpdesk requests 
responded to within three working days 

Three 

Three 

LTE report 

99 % 

80 % 

Ticketing 
system 

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EUROPEAN UNION AGENCY FOR ASYLUM 

2.4 Asylum knowledge 

2.4.1 Country of origin information and country guidance 

Overview of the activity  

The Agency will draw up and regularly update COI reports, query responses and other 
products on relevant third countries and thematic issues, following the standards laid out in 
the COI report methodology. These knowledge products will draw on desk research, 
expert interviews and possibly fact-finding missions.  

Within the framework of COI networks, the Agency will: 

  boost practical cooperation and capacity building in specialised COI research and 

analysis, promoting synergies and avoiding duplicated research; 

reinforce operational COI support to Member States covered under OPs;  

  continue its COI activities in third countries in the framework of the Agency’s 

External Cooperation Strategy; 

involve relevant CSOs in selected activities and continue to involve external experts 
as speakers and panel members. 

The Agency will continue producing reliable MedCOI, relying on worldwide networks of 
medical experts that provide up to date information on the availability and accessibility of 
medical interventions in the countries of origin of asylum seekers. The MedCOI team will 
respond to individual requests from EU+ countries, produce general medical country 
reports and maintain a database holding the information. This information is accessible to 
trained personnel in the EU+ countries’ relevant administrations. 

Together with EU+ countries, the EUAA will continue developing country guidance and 
undertaking outreach activities aimed at supporting the use of country guidance products 
in national decision making. 

2024 (planned) 

2022 (actual) 

Financial 
resources 

EUR 1 998 000 
(3103 Country of Origin Information) 

EUR 1 772 719 
(3103 Country of Origin Information) 

Human resources 

31 TA, 9 CA & SNE 

28 TA, 8 CA, 2 SNE 

Estimates of 
quantifiable 
workload drivers 

  number of MedCOI individual requests by Member States (1 200); 
  number of countries on which the Agency and EU+ countries agree to 

develop or update country guidance (4); 

  number of Member States with OP benefiting from COI help desk 

support (4); 

  number of horizontal tools/guidance requiring COI (two); 
  number of Commission or Member State requests for information and 

analysis in relation to safe countries concepts (as needed); 
  number of networks to be managed and related events to be 

organised based on Member States’ needs (14 networks and 35 
events);  

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

  number of portals to be maintained and further developed (two – COI 

+ MedCOI);  

  number of additional EU+ countries to join the MedCOI service (two); 
  number of fact-finding missions to third countries (one to three). 

Objective 1 
To provide support to EU+ countries’ authorities in reaching accurate and fair decisions in 
asylum procedures. 
Link to the multi-annual objective(s) 
MA04 
Main outputs/actions (2024) 
  Produce COI reports, query responses and other products available in the COI portal, 

website and/or disseminated among the relevant networks or stakeholders. 

  Coordinate the COI Networks and organise relevant events. 
Expected results (2024) 

Increased use of COI products by EU+ countries’ asylum and migration authorities.  
Increased cooperation among EU+ countries in COI. 

Indicators 

Total number of pages of COI reports, 
query responses and other products 
produced/ updated (including 
introductions, bibliographies, etc.).  

Latest result 
(CAAR 2022) 
2 995 

Target 
2024 
2 500  

Data source 

Publication on 
COI portal, 
website and 
internal 
dissemination in 
operations, COI 
networks, etc.  
Calendar, email 
invitations, 
meeting reports. 

30 

25 

Total number of COI-related workshops, 
meetings and events organised (including 
country-specific events, network 
meetings, skill development and 
methodological workshops, and events 
under the operational support 
framework). 
Objective 2 
To provide support to EU+ countries’ authorities in reaching accurate and fair decisions in 
applications for international protection involving medical grounds. 
Link to the multi-annual objective(s) 
MA04 
Main outputs/actions (2024) 
  Standardised, reliable and up-to date MedCOI reports, query responses and other 

topical and/or methodological products available through dedicated portals/website 
and/or disseminated among the relevant networks. 

  Coordinate the MedCOI network. 
Expected results (2024) 

Increased use of EUAA MedCOI services reports, query responses and other topical 
and/or methodological products by EU+ countries’ asylum and migration authorities. 
Increased exchange of information between countries and between countries and the 
Agency. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Indicators 

Number of Country MedCOI reports 
published. 

Latest result 
(CAAR 2022) 
2 

5 

Target 2024  Data source 

Publication on 
COI or MedCOI 
portal. 
Statistics from 
MedCOI 
database. 

95% 

90 % 

Proportion of completed responses to 
MedCOI individual requests (the baseline 
expected is about 1 200 per year). 
Objective 3 
To foster convergence in EU+ countries’ assessment of applications for international 
protection. 
Link to the multi-annual objective(s) 
MA04 
Main outputs/actions (2024) 
  Coordinate, plan and facilitate the country guidance processes by timely and effective 

organisation of the drafting of contributions, information exchange, meetings, 
consultations, and publication. 

  Promote and appropriately support the use of country guidance by Member States, 

including in relevant EUAA operations. 

Expected results (2024) 
  Country Guidance documents on main countries of origin are regularly updated and 

used by EU+ countries in policymaking and decision-making. 
Increased capability of gathering and analysing information on the use of country 
guidance by different stakeholders. 

Indicators 

Number of Member States where courts 
and tribunals refer to country guidance 
documents in relevant judgments. 

Latest result 
(CAAR 2022) 
 N/A 

Target 2024  Data source 

80 % 

Study on 
references to 
EUAA products 
in national 
jurisprudence. 

2.4.2 Situational awareness 

Overview of the activity  

The EUAA situational awareness portfolio consists of: (1) qualitative information gathering, 
analysis and exchange on national asylum and reception systems and related 
developments at national and EU+ level and (2) data exchange, strategic analysis and 
research for early warning and preparedness, covering the situation in the EU+ as well as 
relevant factors in countries of origin and transit.  

Qualitative information gathering, analysis and exchange. 

The Information and Analysis activity manages three platforms: 

the IDS, presenting comprehensive and up-to-date information on the organisation 
of asylum and reception systems in EU+ countries; 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

the case law database, a public resource which captures the most relevant national 
and European jurisprudence related to asylum; 

the query portal, that supports the direct exchange of information between EU+ 
countries on asylum-related topics, integrating requests circulated within various 
thematic networks/groups of experts.  

In 2024 the IDS will become publicly accessible and further integrated with the case law 
database to have clear, comparative overviews of national practices, while the query portal 
will gather information on activities with third countries through dedicated queries.  

Situational overviews and analyses, tailored to specific information needs and 
stakeholders’ requests, will continue to present the current state of play of topics related to 
the CEAS. In 2024, the Agency will place further emphasis on public dissemination.  

Data collection, strategic analysis and research 

This activity contributes to situational awareness through three main areas of work: 

the Data Hub collects and manages core statistical data on the asylum and 
reception situation in EU+ countries, the Agency’s operational support, root causes 
of migration, as well as information from the relevant EU institutions, agencies and 
international organisations. In 2024, the data hub will continue to ensure a rapid 
exchange of standardised data and to design, oversee and manage operational 
data collection (which quantifies the evolving nature of operational support 
provided by the Agency) and related analysis; 

the research programme continues to develop system for early warning and 
forecasting of mixed migration flows to and within the EU+ to support preparedness 
and contingency planning. In 2024, it will continue to develop capacity for forward-
looking and scenario analysis and to oversee a large-scale survey system to collect 
testimonies from applicants for and beneficiaries of international protection in the 
EU+;  

  strategic analysis aims to combine multiple sources of information to 

comprehensively analyse and communicate the asylum situation in the EU+ to a 
wide range of external stakeholders.  

In 2024, situational awareness will be further developed to analyse increasingly complex 
and integrated data. Sensors for data collection (e.g. surveys) will be embedded into EUAA 
operations. Analytical work in cooperation with external partners and service providers on 
cross-cutting topics will continue. Collaboration with EU+ countries is managed through the 
EPS networks. 

The Asylum Report, which provides a comprehensive, comparative analysis of 
developments in asylum at national and EU level, will be further enriched with special 
features and thematic sections, focusing on the topics at the centre of public debate. 
Outreach activities will be conducted to promote the use of the report in scientific, research 
and academic communities. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Financial 
resources 

Human 
resources 

Estimates of 
quantifiable 
workload drivers 

2024 (planned) 

2022 (actual) 

EUR 726 000 
(3101 Information and Analysis, 
3102 Data analysis and research) 

EUR 258 651 
(3101 Information and Documentation 
System and Annual Report, 
3102 Data analysis and research) 

33 TA, 7 CA & SNE 

31 TA, 5 CA, 2 SNE 

  number of qualitative databases to be maintained and further 

developed (4);  

  annual Report envisaged by the EUAA Regulation (1);  
  number of analytical outputs stemming from needs expressed by 

Member States or other stakeholders (31);  
  urgent information requests received (15); 
  number of OPs requiring operational data collection and analysis (11); 
  number of EPS indicators on which data needs to be collected and 

analysed (21);  

  number of data sources managed (21); 
  number of products composing regular analytical portfolio (23);  
  number of requests for ad-hoc contributions on data, analysis or early 

warning and forecasting (100, expected to increase). 

Objective 1 
To collect, analyse and exchange qualitative information on the implementation of the CEAS 
and to provide relevant products to support evidence-based policy and informed decision-
making. 
Link to the multi-annual objective(s) 
MA05 
Main outputs/actions (2024) 

IDS pages updated and validated in cooperation with EU+ countries and roll-out public 
launch. 

  Strategic consultations with IDS advisory group maintained, including tailored 

information in view of further development and promotion of the IDS. 

  Promotion among external and internal stakeholders of the functioning and maintenance 

of the database, case law methodologies and the latest case law in asylum. 

  Preparation of thematic overviews and analytical products on case law. 
  Operating the query portal and related activities for all participating EU+ countries and 
networks including exchange on methodologies with stakeholders maintaining query 
systems.  

  Elaboration of situational overviews and analysis (in a variety of formats, both public and 
restricted) on current thematic issues of interest, analysing EU+ countries’ policies and 
practices and relevant horizontal issues.  

  Addressing ad hoc requests for information and analysis by internal and external 

stakeholders (including the Agency’s operations and third countries). 

Expected results (2024) 

IDS interface made available to the general public. 

  Situational overviews, periodical bulletins and other analytical products are drafted 

addressing the information needs of internal and external stakeholders and published in 
attractive and user-friendly manner. 

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  Analytical query reports, including those on the activities with third countries, drafted 

according to a standardised methodology. 

  The case law database and related analytical products are considered a consolidated 

point of reference on jurisprudence on asylum. 

Indicators 

IDS platform public accessibility. 

Data source 

Latest result 
(CAAR 2022) 
Non-
accessible to 
the public. 
N/A 

Target 
2024 
Accessible 
to the 
public. 
90 % 

Query portal. 

Records of drafted 
overviews. 

63 

46 

Percentage of queries processed yearly 
in the Query Portal. 
Number of situational analysis /updates 
and other analytical products drafted, 
including case law database thematic 
products published or referenced in the 
Agency’s outputs. 
Objective 2 
To lead information exchanges, perform analyses and carry out research in view of 
informing EUAA stakeholders on the asylum situation and improving their ability to 
anticipate trends as well as plan suitable policies and operational responses. 
Link to the multi-annual objective(s) 
MA05 
Main outputs/actions (2024) 
  Datasets containing processed and standardised information on the asylum and 

reception situation in Member States, operational support provided by the Agency, and 
root causes of migration. 

  Timely, validated and comparable data shared with all stakeholders via pivot tables, 

dashboards and other means. 

  Reports on early warning and academic papers on research conducted, including joint 

outputs with EU+ countries and others. 

  EU system for early warning and forecasting of asylum-related migration. 
  Collection and analysis of testimonies directly from applicants. 
  Analytical portfolio of regular strategic and operational products on the situation of 

asylum in the EU+. 

  Collaborative reports with other sectors of the EUAA on cross-cutting topics. 
  Joint analyses with EU+ countries, European Border and Coast Guard Agency (Frontex), 

EU Agency for Law Enforcement and Cooperation (Europol) and others.  

  Novel projects using cross-system data. 
  Responses to ad hoc requests on stakeholders’ analytical needs. 
Expected results (2024) 
  Pertinent data on the asylum and reception situation in EU+ countries are processed and 

delivered to relevant stakeholders.  

  The system for early warning and forecasting of mixed migration flows is based on 

appropriate analytical products.  

  The Agency, Member States and the European Commission understanding of migration 
drivers, and ability to anticipate asylum trends and plan suitable policies and operational 
responses is improved. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

  Data driven analyses are complemented with testimonies to produce more effective 

analyses and include the perspective of applicants for or beneficiaries of international 
protection. 

  The Agency‘s role as a global centre of expertise on asylum is further demonstrated 
  Attention of policy makers steered towards pertinent questions in asylum-related 

migration. 

Indicators 

Number of data exchange activities. 

Latest result 
(CAAR 2022) 
 N/A 

Number of analytical products released.   511 

Target 2024  Data source 

65 

425 

Internal records 
and reporting. 
Internal records 
and reports. 

Objective 3 
To produce a high-quality Asylum Report serving as a flagship product of the Agency and a 
reference document for the CEAS. 
Link to the multi-annual objective(s) 
MA05 
Main outputs/actions (2024) 
  Produce an analytical annual report describing the implementation of the CEAS based 

on robust sources gathered from research and consultation of a wide range of 
stakeholders. 

  Expert exchanges on experiences and methodologies with stakeholders publishing 

relevant reports at the EU level.  

  Develop a web version of the Asylum Report, including a searchable database of key 
changes in legislation, policies and institutions, an executive summary and other 
accompanying resources. 

Expected results (2024) 
  Engagement of relevant stakeholders and intended audience in the production and use 
of the Asylum Report through contributions to report drafting and increased use once 
published. 

  Asylum Report established and maintained as the “go to” document on the CEAS. 

Indicators 

Number of accompanying 
resources. 

Latest result 
(CAAR 2022) 
5 

Target 2024 

Data source 

5 

EUAA website. 

2.4.3 Asylum and reception cooperation and guidance 

Overview of the activity  

As a centre of asylum knowledge, the Agency will continue to stimulate practical 
cooperation and the exchange of best practices among Member States through the work 
of dedicated networks on asylum processes, exclusion, reception, vulnerability, Dublin 
procedures and courts and tribunals, in cooperation with all relevant stakeholders.  

Practical cooperation initiatives – organised in a range of formats, including practical guides 
and tools, judicial analysis, exchange programmes, studies, reports and outreach activities 
– will convene asylum and reception experts, practitioners and senior officials, to discuss 

74 

 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

issues in their respective areas of work and reinforce their expertise and to increase 
convergence.  

To improve the efficiency of protection systems in the EU, assuring the implementation of 
high-quality standards, using (digital) innovative solutions and pursuing convergence and 
effective outcomes, activities will foster collaboration between all stakeholders involved, 
such as determining authorities, judicial institutions, reception authorities and CSOs as well 
as internal stakeholders, EU agencies and international organisations.  

2024 (planned) 

2022 (actual) 

Financial 
resources 

EUR 3 042 875 
(3202 Asylum Cooperation and 
Guidance) 

EUR 2 791 122 
(3202 Asylum Processes) 

Human resources 

38 TA, 9 CA  

37 TA, 8 CA, 1 SNE 

Estimates of 
quantifiable 
workload drivers 

  number of OPs and roadmaps supported (12 OP and eight RM); 
  number of networks (six) to be managed and related activities (22) to 

be organised based on Member States’ needs; 

  number of projects (two); 
  number of products/publications/translations stemming from needs 

expressed by Member States or other stakeholders (22). 

Objective 1 
Foster the exchange of information and expertise in the field of asylum and reception 
between EU+ countries and other stakeholders, to increase quality, efficiency and 
convergence.  
Link to the multi-annual objective(s) 
MA05 
Main outputs/actions (2024) 
  Organise annual national contact point meetings for all networks. 
  Plan and implement a yearly programme of support activities including thematic 

meetings, workshops, webinars, conferences, exchange visits and technical assistance 
based on prioritises and needs and with a greater contribution from national experts, 
including the EUAA judicial experts' pool.  
Identify good practices and gaps, including through thematic queries, surveys and 
(quality matrix) reports. 

  Share periodic newsletters/updates with network members, accompanied by outreach 

activities.  

  Organise bilateral consultations and study visits. 

Involve external stakeholders in the preparation, implementation and follow-up of 
activities, where relevant.   

Expected results (2024) 

Increased representation and engagement of all EU+ countries and key stakeholders 
within the networks and deeper reach of networks activities and publications with the 
broader target group of asylum practitioners. 

  Best practices with regard to asylum processes, exclusion, Dublin procedures, reception, 
vulnerability and judicial processes are identified, challenges are explored and solutions 
are recommended. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

  Capacity building activities are provided to the networks based on identified needs and 
to support Member States with the practical implementation of the standards, indicators 
and guidance.  

  Enhanced strategic and practical cooperation within EU+ by gathering, analysing 

exchanging and reporting on experiences, practices and projects within the framework 
of the respective thematic network.  

  Reinforced knowledge and expertise of the members of courts and tribunals in the field 

of international protection law.  

Indicators 

Latest result 
(CAAR 2022) 
46 

Target 
2024 
47 

Data source 

Administrative 
records / 
quarterly. 

Number of practical cooperation activities of 
the relevant networks (asylum processes, 
exclusion, Dublin units, reception authorities, 
vulnerability experts, courts and tribunals), 
resulting in meeting reports which contain 
best practices, proposed solutions and key 
discussion points. 
Participation rate of concerned EU+ countries 
in networks’ meetings. 
Average satisfaction rate of participants to 
practical cooperation activities with regards 
to the expected outcomes. 
Objective 2 
To develop, in cooperation with the members of the different networks, practical guides and 
tools to ensure an effective implementation of the CEAS. 
Link to the multi-annual objective(s) 
MA06 
Main outputs/actions (2024) 
  Development and publication of practical guides and tools through working groups and 

92.5% 

80 % 

80 % 

N/A 

consultation of the thematic network and other key stakeholders.  

  Maintain high quality and up to date judicial publications adapted to language needs, 

with increased dissemination. 
Implement outreach activities, including newsletters, launching events, videos, field 
visits, workshops and translations of publications, to effectively reach end-users and 
actively assist asylum and reception authorities in their respective working environment 
with the   roll out of the developed practical guides and tools. 
Implement the recommendations of the external evaluation on common operational 
standards and indicators, guidance and practical tools. 

  Support the development and adoption of contingency plans for asylum and reception 

alongside contingency plan support activities (workshops and scenario testing).  

Expected results (2024) 
  Common practical tools, guidance, operational standards and indicators and judicial 

analyses (the tools) are developed. 

  The tools are disseminated through appropriate outreach initiatives. 
  The tools are regularly used by EU+ countries’ relevant authorities. 
Target 
2024 
16 

Latest result 
(CAAR 2022) 
28 

Indicators 

Number of practical tools, guidance, 
operational standards and judicial analyses 
developed/updated and published. 

Data source 

Products 
published on the 
website and/or 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Number of outreach initiatives in support of 
the tools’ dissemination. 

50 

14 

Network 
platform. 
Administrative 
records of 
planned and 
executed 
outreach 
initiatives. 

Objective 3 
To provide EU+ and third country national authorities with technical advice and support to 
quality assurance within the framework of OPs and roadmaps for cooperation, respectively.. 
Link to the multi-annual objective(s) 
MA01, MA02, MA03, MA06 
Main outputs/actions (2024) 

  Develop/revise relevant SOPs, working instructions, workflows and templates according 

to the EUAA practical guides and tools. 

  Set up or strengthen quality assurance mechanisms with the national asylum and 

reception authorities, including self-assessment and operationalisation of best practices. 
Implement operational support and capacity building activities such as workshops, on-
the-job-coaching sessions, quality support missions, assessments and activities to 
improve asylum processes and quality management, reception, vulnerability and the 
work of courts and tribunals. 

  Support to the design and implementation of the operational measures related to 

thematic areas, including the measures supporting appeals authorities. 

Expected results (2024) 

Improved quality of asylum procedures in countries where the Agency has operations 
(registration, information provision, conducting interviews, drafting opinions or 
evaluations, etc.). 

  Quality assurance mechanisms established and/or strengthened in countries where the 

Agency has operations. 
Increased capacity of national authorities of countries where the Agency has operations 
to identify, assess and respond to the needs of vulnerable persons and manage 
reception workflows in line with EU reception standards. 
Increased awareness and use of practical tools under OPs and in third countries under 
the framework of the External Cooperation Strategy. 

Indicators 

Number of guidance, tools, SOPs, 
workflows, templates and quality feedback 
reports on the core asylum processes 
developed, updated or reviewed.  
Number of operational support and 
capacity building activities implemented 
(asylum processes, vulnerability, Dublin, 
reception, courts and tribunals).  

Latest result 
(CAAR 2022) 
14  

Target 
2024 
 10 

72 

39 

Data source 

Tools and reports 
made available to 
operations.  

Administrative 
records. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

2.4.4 Monitoring the operational and technical application of the CEAS 

Overview of the activity  

The monitoring role becomes operational as of 31 December 2023. In 2024, the Agency 
will present to the MB for adoption the methodology and programme for monitoring the 
operational and technical application of the CEAS and start with the gradual roll-out of the 
monitoring mechanism. A monitoring pilot will be organised to test out the adopted 
methodology. Subject to the availability of human resources, the monitoring pilot will cover 
one or more Member States. The lessons learned of the pilot should be taken into 
consideration for improving the methodology and programme, as needed, in view of the full 
roll-out of the mechanism from 2025 onwards. 

The main objective of the monitoring mechanism is to prevent or identify possible 
shortcomings in the asylum and reception systems of Member States. It assesses their 
capacity and preparedness to manage situations of disproportionate pressure and seeks to 
enhance the efficiency of those systems. 

All aspects of the CEAS will be monitored, in particular: the Dublin system; international 
protection procedures; the application of criteria for assessing protection needs and the 
type of protection granted; child protection safeguards and the specific needs of persons in 
a vulnerable situation; staff availability and capacity for translation and interpretation;  staff 
capacity to handle and manage asylum cases efficiently, including appeals; reception 
conditions, capacity, infrastructure, equipment and, to the extent possible, financial 
resources. 

2024 (planned) 

2022 (actual) 

EUR 132 000 
(3501 Monitoring of application of 
the CEAS) 

245 TA 

N/A 

N/A 

  One methodology and one programme to be adopted by MB;  
  One monitoring per Member State every five years. 

Financial 
resources 

Human resources 

Estimates of 
quantifiable 
workload drivers 

Objective 1 
To initiate the implementation of the monitoring mandate of the EUAA  
Link to the multi-annual objective(s) 
MA07 

45 The unit needs to be staffed. The exact figure will depend on additional posts being made available or through 

re-deployment within the Agency. 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Main outputs/actions (2024) 

  Monitoring programme. 

Initial monitoring pilot in Member State(s) 

Expected results (2024) 

  The monitoring methodology and programme is adopted by the MB. 
  The monitoring methodology is piloted on one or more selected Member States (subject 

to availability of resources). 

  Findings are shared for comments with the Member State(s) in question. 
  Lessons learned are drawn from the pilot. 

Indicators 

Methodology and programme adopted by 
MB (including definition of a follow-up 
system). 
Number of monitoring exercises realised. 

Latest result 
(CAAR 2022) 
N/A 

Target 
2024 
One 

N/A 

One  

Data source 

Internal 
documentation. 

Internal 
documentation. 

2.5 Protection of fundamental rights 

Overview of the activity  

The Agency will adopt a fundamental rights strategy and implementation plan on a proposal 
from the fundamental rights officer (FRO), who will be supporting and monitoring their 
execution.  

The FRO will support the setting up of the complaints mechanism by assisting in the 
development of adequate training for members of EUAA asylum support teams and by 
raising awareness of civil society organisations on the complaints mechanism. The FRO will 
handle complaints received through the complaints mechanism, as per Article 51.4 of the 
EUAA regulation.  

After developing an appropriate methodology, the FRO will conduct visits to sites of EUAA 
operational activities and will provide observations. 

Additionally, the FRO will: 

  provide observations concerning operational plans and evaluation of EUAA’s 

operational and technical assistance; 

  support the mainstreaming of fundamental rights through the development of new 

modules of the European asylum curriculum; 

  cooperate with the CF in the framework of the adoption and execution of the 

fundamental rights strategy and implementation plan and consult the CF when 
conducting visits to sites of EUAA operational activities; and 

  set up their office by recruiting and hiring supporting staff. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

2024 (planned) 

2022 (actual) 

Financial 
resources 

EUR 046 
(3701 - Protection of fundamental 
rights) 

Human resources 

3 TA 

N/A 

0 

Estimates of 
quantifiable 
workload drivers 

  Number of monitoring meetings on the implementation of the 

fundamental rights strategy (4). 

  Number of awareness raising sessions with civil society organisations 

on the complaints mechanism (4). 

  Number of visits to sites of EUAA operational activities (4). 

Objective 1 
To reinforce the protection of fundamental rights across all of the Agency’s activities and 
mandated tasks. 
Link to the multi-annual objective(s) 
MA01-MA11 
Main outputs/actions (2024) 
  develop a methodology for conducting visits to sites of EUAA operational activities; 
  conduct visits to sites of EUAA operational activities and submit relevant observations;  
  meet with the Consultative Forum and/or its members;  
  make observations during drafting and implementation of operational plans as well as at 

evaluation of EUAA operational and technical assistance; 

  handle the complaints mechanism. 
Expected results (2024) 
  EUAA fundamental rights strategy and implementation plan adopted; 
  EUAA complaints mechanism set up. 

Latest result 
(CAAR 2022) 
N/A 

Target 
2024 
100 % 

Data source 

Internal reports. 

Indicators 

% of EUAA operations on which 
the fundamental rights officer has 
submitted observations. 

2.6 Horizontal activities 

The Agency’s governance systems will continue to drive organisational learning and continuous 
improvement. It will continue to invest in improving its business-as-usual processes with a focus 
on internal control, planning, monitoring and reporting, management systems and evaluation.  

Horizontal activities cover the execution of effective communication as well as European and 
international cooperation. The Agency’s work with third countries will continue, via training, the 
deployment of liaison officers and support on asylum and reception. External communications 
will continue to grow in scope and sophistication. ICT tools and platforms will ensure business 
continuity and support automation, digitalisation and organisational change. 

46 Missions of the Fundamental Rights Officer and his team are charged under the mission budget in title 1 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Communication 

Overview of the activity  

The Agency will build on its excellent press relations to ensure regular and accurate press 
coverage of its activities. In 2024 the Agency will pro-actively engage with the media on a 
regular basis through press briefings at headquarters, in the field, in Brussels and other 
national capitals. Direct engagement with citizens will also be reinforced, notably through the 
ongoing prioritisation of social media engagement. 

In addition, the Agency’s internal annual communication plan will foster continuous 
improvements through events, publications, internal documents and tools. 

Wherever possible, the Agency will coordinate efforts with the European Commission’s 
communication service, particularly for external communication relating to important policies 
of the EU or its image as a whole. The EUAA will also contribute to positive narratives 
regarding asylum and refugees including through engaging media and addressing 
misinformation.   

Financial resources 

no Title 3 provisions 

no Title 3 provisions 

2024 (planned) 

2022 (actual) 

Human resources 

Estimates of 
quantifiable 
workload drivers 

NA47 

NA48 

  Crisis situations / major geo-political developments.  
  Policy changes. 

Objective 1 
To maintain effective communication for the Agency 
Link to the multi-annual objective(s) 
MA01-MA11 
Main outputs/actions (2024) 
  Organise press interviews with national and EU or Brussels-based journalists, as well as 

strategic press interviews at the occasion of specific events and developments. 
  Organise press visits with particular focus on the Agency’s operational activities. 

Issue press releases at the occasion of major events, publications, developments, etc. 

  Modernise communication outputs using digital tools (newsletters, publication 

distribution, press material, etc.). 

  Continue pursuing the Communication Strategy’s goal of drawing narratives which make 

EUAA activities relevant to a broader audience and which challenge negative stereotypes 
and misinformation on refugees and asylum. 

  Continue focus on social media, including easy-to-understand audio-visual products, as 

an increasingly primary communication tool. 

47   Staff allocation is part of ‘Resources allocated to governance, administrative and other horizontal activities’ (Title 1). 
48   Ibid. 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Expected results (2024) 
  The Agency is the de facto reference in media reporting on Asylum in the EU. 

Indicators 

Monthly average social media reach. 

Latest result 
(CAAR 2022) 
 4 927 910  

5.6 million  

Target 2024  Data source 

Reach of mentions of the Agency in the 
press. 

14.75 billion 

14 billion 

Information and communications technology 

Overview of the activity  

Social media 
analytics. 
Meltwater 
analytical tool. 

In 2024 the ICT activities will standardise information management and build the ‘anywhere 
workplace’ to ensure business continuity and adaptability in changing environments.  

Activities are geared to support continuous organisational change and to leverage 
technology by properly planning, integrating and securing the EUAA’s ICT. 

The Agency will prioritise the standardisation of its collaboration platforms, setting up 
interviewing and videoconferencing scheduling and resolving the fragmented user 
experience of ICT applications.  

Financial 
resources 

Human 
resources 

Estimates of 
quantifiable 
workload drivers 

2024 (planned) 

2022 (actual) 

no Title 3 provisions 

no Title 3 provisions 

NA49 

NA50 

  number of EUAA online tools and platforms servicing external users 

(25). 

  number of internal users of ICT services and solutions (2 200). 

Objective 1 
To deploy and evolve IT-driven solutions to enhance efficacy and efficiency of key asylum 
support tools. 
Link to the multi-annual objective(s) 
MA02, MA06, MA10, MA11 
Main outputs/actions (2024) 
  Continue the centralisation of the search for content in all platforms from the public 

website. 

  Defining a sourcing strategy, including information systems maintenance activities. 
Expected results (2024) 

Information availability and search capabilities enhanced. 

  Software development sourcing strategy is defined and approved. 

49  Staff allocation is part of ‘Resources allocated to governance, administrative and other horizontal activities’ (Title 1). 
50   Ibid. 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Indicators 

Latest result 
(CAAR 2022) 
N/A 

Target 
2024 
100 % 

Data source 

ICT Governance 
Board meeting 
minutes. 

Set of documentation supporting the 
implementation of the ICT strategy is 
approved.  
Objective 2 
To enable the automation of processes and improve efficiency in the workplace. 
Link to the multi-annual objective(s) 
MA02, MA06, MA09, MA10, MA11 
Main outputs/actions (2024) 
  Unify HR IT systems, including sound reporting and integration mechanisms. 
  Continue Paperless upgrade. 
Expected results (2024) 
  HR IT systems are strategically coherent and users are satisfied.  
  Paperless has at least one workflow that can run with actors in parallel. 

Indicators 

User satisfaction with automated 
processes. 

Latest result 
(CAAR 2022) 
N/A 

Target 2024  Data source 

80 % on 
average  

Internal survey/s. 

2.6.1 European and international cooperation 

Overview of the activity  

The Agency will continue to develop its relations with the European Commission, the 
Council, the Member States, the European Parliament, the EEAS and international 
stakeholders at the technical and higher level, ensuring its activities are well-coordinated, 
consistent with EU priorities, visible and well-placed to inform policy and legislation.  
Cooperation with other EU agencies will continue through the EU Agencies’ Network and 
the JHA Agencies Network, bilateral WAs, exchange of letters and cooperation plans.  

Cooperation frameworks with several agencies will be adapted. This includes:  

  an updated WA with Frontex by 2024;  

  a new WA with the European Union Agency for Law Enforcement Training (CEPOL) 

by 2024;  

  a multiannual cooperation plan to be launched in 2023 with EU Agency for the 
Operational Management of Large-Scale IT Systems in the Area of Freedom, 
Security and Justice (eu-LISA);  

  a resumption of WA discussions with Europol; and 

  an updated WA with the Fundamental Rights Agency (FRA) after the implementation 
of new provisions in the EUAA regulation relating to fundamental rights (namely a 
reconstituted CF, the institution of a FRO and of a complaints mechanism). 

Considering the Agency is chairing the JHA Agencies’ Network in 2023, the EUAA will 
likely carry out some related reporting tasks in 2024 in close cooperation with the other 
two members (CEPOL and eu-LISA) of the trio presidency for the period 2022-2024.  

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EUROPEAN UNION AGENCY FOR ASYLUM 

The Agency will continue to coordinate efforts with international organisations, including 
UNHCR, IOM, International Centre for Migration Policy Development, Intergovernmental 
Consultations on Migration, Asylum and Refugees, General Directors of Immigration 
Services Conference and the Council of Europe. 

Close dialogue with CSOs active in the field of asylum is a priority. The Agency will 
continue to work through the CF to streamline cooperation. Information and knowledge 
exchange will take place through meetings, consultations and CSO participation in other 
Agency activities.  

Following the adoption of MB Decision No 111 in June 2022, the Consultative Forum has 
been reconstituted and a Chairperson ad interim has been elected to lead the drafting of 
the CF working methods. By 2024, it is expected that the reconstituted CF will exercise all 
functions independently and advise the Executive Director and the MB on asylum-related 
matters. The EUAA will also actively participate in civil society networks in the field of 
asylum and contribute to the activities of the consultative fora of other JHA agencies. 

Subject to the availability of human resources, LOs to Member States should be deployed 
by 2024. While the allocation of additional human resource posts continues to be sought in 
order to fulfil this obligation, the Agency will explore the possibility of beginning the 
deployment of some LOs from the existing staff complement.  

The Agency will also continue working on the possible deployment of LOs to third countries, 
in  line  with  the  provisions  of  the  EUAA  Regulation  and  the  indications  of  the  ECS  and 
depending on the availability of human resources. 

The Agency will cooperate with partner third countries in line with its ECS, the EU 
external relations policy and the FRO’s guidance, with a view to:  

  promoting EU standards on asylum and reception;  

  ensuring third countries’ access to expertise and exchanges with regional and EU 
Member States’ actors to enhance their asylum and reception capacities; and 

implementing regional development and protection programmes or similar 
programmes and projects of the EU or of its Member States. In this regard, the 
Agency will deliver capacity development support to key third countries’ asylum and 
reception systems and will facilitate operational cooperation between EU+ countries 
and third countries.  

Capacity building activities with third countries will be delivered with financing also from 
EU+ countries’ earmarked contributions as well as with European Commission’s funding, 
such as the IPA Programme51 and, foreseeably, the Neighbourhood, Development and 
International Cooperation Instrument.  

In line with the “relation-centred approach” promoted by the ECS, the EUAA will prioritise 
supporting candidate and potential candidate countries, seeking to align their laws and 

51   Examples are projects following the IPA III-funded Regional Support to Protection-Sensitive Migration 

Management systems in the Western Balkans.  

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practices with the norms and standards of the CEAS. They will be followed by countries in 
the EU Neighbourhood and, lastly and on an exceptional basis, by countries outside the 
Neighbourhood that are important in achieving a ‘whole-of-route’ approach.   

With foreseeable financial and human resources, the Agency envisages continuing to 
provide support mainly to the Western Balkans (WB), Turkey, the Middle East and North 
Africa (MENA) region. The results of the first roadmap with Niger will determine any future 
cooperation with Niger. However, support may also be extended to other third countries – 
especially the most recent candidate and potential candidate countries (Ukraine, Moldova, 
Georgia). The eventual launch of new cooperation frameworks will be in line with the ECS 
and in cooperation with, inter alia, the European Commission on the basis of the Working 
Arrangement between the Agency and DG Home. The EUAA will take into account the 
needs, geo-political developments and the relevant EU policy developments, as well as 
Member States’ strategies and available funding.   

In the WB and Turkey, the objective is to align the asylum and reception legislations, 
systems and practices with those of the EU. Support to the WB will be delivered within the 
frameworks of the EUAA bilateral cooperation and the IPA funded programme “EU regional 
support to protection-sensitive migration management systems in the Western Balkans – 
PHASE III”. Support to Turkey takes place via the roadmap endorsed in mid-2022. The 
2022-2023 roadmap is expected to expire in December 2023 with a possible extension to 
2024 and the development of a new roadmap (subject to bilateral agreement),  

In the MENA region and Niger, the objective is to promote EU standards and practices with 
a view to improving knowledge and enhancing asylum and reception-related legislations, 
systems and practices in the region. Support will continue at a regional level under the 
regional pilot project for North Africa and Niger, implemented under the RDPP NA. In 
addition, support is also provided on a bilateral basis to Egypt and as of this writing is 
expected to start being provided to Niger in 2022 via the EUUA-Niger roadmap. Bilateral 
support to other countries in the MENA region may also be provided as appropriate (as 
explained above). 

The Agency’s support to third countries will be delivered in close cooperation with the 
European Commission, the EEAS and the respective EU Delegations/offices in third 
countries, and the EU+ countries, in line with the Team Europe approach, which seeks to 
bring together activities of EU entities and Member States in third countries. As part of its 
coordination efforts the Agency will continue to manage the third country cooperation 
network (TCCN) and its geographic working groups. 

Financial 
resources 

2024 (planned) 

2022 (actual) 

EUR 1 273 950  
(3401 Cooperation with Civil 
Society, 3402 Cooperation with 
Stakeholders,3203 External 

894 863 
(3402 Cooperation with 
Stakeholders, 3401 Cooperation 

85 

 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

dimension – Third Country 
Support)52 

with Civil Society, 3203 External 
dimension –Third Country Support)53 

Human resources 

 1754 TA, 3 CA & SNE 

18 TA, 3 CA & SNE  

Estimates of 
quantifiable 
workload drivers 

  Number and nature of meetings/events with European and 

international stakeholders requiring preparation or contribution (300). 

  Number of meetings and consultations with CSOs under the CF.  
  Management of the TCCN and its working groups and number of 

meetings/activities thereof (eight).  

  Number of third countries in need of support from the Agency.  
  EU policy developments requiring the Agency’s engagement, 

including in relation to the external dimension of the CEAS, and 
negotiations on the New Pact on Migration and Asylum. 

Objective 1 
To maintain and, where necessary, enhance relations with stakeholders ensuring 
coordination. 
Link to the multi-annual objective(s) 
MA11 
Main outputs/actions (2024) 

  Deploy LOs to the Member States and third countries.  
  Organise meetings and networking events with relevant European and international 

stakeholders. 

  Participate in relevant external meetings to present the EUAA activities and contribute to 

debates whenever requested or invited.  
Implement existing WAs, cooperation plans and exchange of letters with stakeholders 
and conclude further frameworks, including possible WAs with third countries. 

  Coordinate the TCCN and related working groups. 
Expected results (2024) 

  Enhanced coordination and cooperation with stakeholders relevant to the Agency’s 

mandate.  

  Consistency is ensured and duplication of activities is avoided.  
  The Agency is a recognised and trusted counterpart and its contributions to discussions 

relevant to its mandate are sought.  

  The TCCN and related working groups are functioning effectively. 

52 In addition to the indicated C1 credits, the Agency relies on the following R0 resources for the implementation of 

Third Country support activities and coverage of additional human resources:  

4101 Czech Republic and Denmark voluntary and earmarked contributions to the Regional Pilot Project in 
support of North Africa/RDPP NA (November 2020 – November 2023 or with a reporting period until 15 
February 2024 with a possible no-cost extension TBD); 

4101 Denmark voluntary and earmarked contributions to the Cooperation Roadmap with Egypt (February 
2021 -January 2024); and  
4102 EU regional support to protection-sensitive migration management systems in the Western Balkans - 
PHASE III (February 2022- December 2025). 

53 Ibid.  
54 Up to 25 human resources are expected, following the incorporation of eight liaison officers, which will be added 

if additional posts are made available or through deployment of staff within the Agency. 

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SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Indicators 

Number of meetings with key 
stakeholders organised or participated 
in. 
Number of meetings of the third country 
cooperation network and working group 
meetings organised. 

Number of knowledge management 
tools/techniques, including in support of 
the network, under development, in 
place or updated. 

Latest result 
(CAAR 2022) 
397 

5 

3 

Target 2024  Data source 

300 

Six 

Two 

Internal 
reporting. 

Operational/ 
administrative 
records; meeting 
reports. 
Operational/ 
administrative 
records, reports; 
business cases 
developed. 

Objective 2 
To support the further development of asylum and reception capacities in the Western 
Balkans, Turkey, the MENA region and Niger, as well as in other countries/regions as 
appropriate.  
Link to the multi-annual objective(s) 
MA011 
Main outputs/actions (2024) 

  Provide strategic capacity development to relevant administrations/authorities in the WB, 

Turkey, MENA region and Niger. 

  Facilitate and encourage operational cooperation between EU+ countries and 

administrations of the WB, Turkey, MENA region and Niger.  
Implement cooperation frameworks in place (roadmaps) and WAs to support WB, Turkey, 
MENA region and Niger administrations and develop further cooperation frameworks as 
appropriate. 
Implement IPA funded regional project(s) in relation to the WB. 

  Finalise the implementation of a regional pilot project under the umbrella of the RDPP NA 

and start the establishment of a stable regional project (based on available external 
financial resources). 

  Conduct/participate in technical and senior officials’ meetings and consultations with 

relevant authorities. 

  Provide capacity building support to other third countries/regions as appropriate, in 

accordance with the revised External Cooperation Strategy and the availability of external 
financial resources. 
Expected results (2024) 

Improved capacity of the asylum and reception competent authorities to respond to 
international protection obligations. 

  WB and Turkey asylum and reception systems and practices strengthened in line with the 

CEAS and the EU practices. 

  EU standards and practices in the MENA region and Niger promoted with a view to 

improving knowledge and enhancing asylum and reception-related legislation, systems 
and practices in these regions. 

87 

 
 
  
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Indicators 

Number of activities implemented with 
WB. 

Latest result 
(CAAR 2022) 
59 

Target 
2024 
60 

Data source 

Operational and 
administrative records; 
periodical activity 
reports and final project 
reports sent to the 
European Commission. 
Operational and 
administrative records. 
Operational and 
administrative records. 

6 

24 

N/A 

Number of activities implemented with 
Türkiye. 
Number of activities implemented with 
MENA and Niger. 
Objective 3 
To maintain cooperation between the Agency and civil society. 
Link to the multi-annual objective(s) 
MA09 and MA011 
Main outputs/actions (2024) 
  Exchange information through CF meetings (annual plenary and thematic/geographic 
meetings) subject to the modalities and working methods agreed by the MB and CF. 
  Consult relevant CSOs on key documents, such as the work programme, the Asylum 

12 

Report, the Fundamental Rights Strategy, the code of conduct, the complaints mechanism 
and the European asylum curriculum.  

  Facilitate, where appropriate, involvement of relevant CSOs in different areas and related 

activities of the Agency’s work.  

  Contribute to the activities of the consultative fora of other JHA agencies.  
  Participate in civil society networks at EU and national levels. 
Expected results (2024) 
  Continued consultation and cooperation with the CF. 

Indicators 

Number of consultations (written or 
meetings) held with the CF. 

Latest result 
(CAAR 2022) 
11 

Target 
2024 
10 

Data source 

Consultation 
calendar and 
progress on website. 

Executive Director’s KPIs 

In line with the European Commission’s Guidelines on key performance indicators (KPIs) for 
directors of EU decentralised agencies55, the following KPI has been established for the 
Executive Director of the Agency. 

Objective 1 
To effectively implement the work programme with allocated human and financial resources. 

Link to the multi-annual objective(s) 
MA01-MA11 

55 Commission staff working document: Guidelines on key performance indicators (KPIs) for directors of EU 

decentralised agencies. 

88 

 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Main outputs/actions (2024) 
  Quarterly work programme implementation and governance reports delivered to the MB. 
  The CAAR is positively assessed and timely adopted by the MB. 

Expected results (2024) 
  Achievement of prioritised results as specified in annual planning documents. 

Indicators 

Latest result  Target 2024  Data source 

Budget implementation. 

96 % 

≥ 95 % 

Establishment plan implementation. 

90 % 

≥ 85 % 

Quarterly 
monitoring 
reports. 
Quarterly 
monitoring 
reports. 

89 

 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Annexes 

Annex I 

  Organisation chart  

Annex II  

  Resource allocation per activity 

Annex III  

Financial resources 

Annex IV  

  Human resources – quantitative 

Annex V  

  Human resources – qualitative 

Annex VI  

  Environment management 

Annex VII     Building policy 

Annex VIII     Privileges and immunities 

Annex IX  

  Evaluations 

Annex X  

Strategy for the organisational management and internal control systems 

Annex XI  

  Plan for grant, contribution or service-level agreements 

Annex XII 

Strategy for cooperation with third countries and/or international organisations 

90 

 
 
 
    EUROPEAN UNION AGENCY FOR ASYLUM  

Annex I. Organisation chart for year N (2023), or if restructuring known 
year N+1 (2024) 

Figure 1. The organisational structure shown is in effect as of 13th February 2023.64 Budgeted posts are aggregated at the level of organisational entity 
shown in the organogram.

64 Management Board Decision No 127 of 13 February 2023 establishing the Agency's internal structures. 

91 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Annex II: Resource allocation per activity N+1 – N+3 (2024-2026)65  

Year N (2023)  

Year N+1 (2024)* 

Year N+2 (2025)* 

Year N+3 (2026)* 

Activity 

TA 

CA & 
SNE 
(FTE) 

Budget 
allocated (C1) 

TA 

CA & 
SNE 
(FTE) 

Budget 
Allocated (C1) 

TA 

Operational Support66 

59 

97 

 € 79 779 395 

59 

95 

€ 81,819,750  60 

CA & 
SNE 
(FTE) 
120
67 

Budget Allocated 
(C1) 

TA 

CA & 
SNE 
(FTE) 

Budget Allocated 
(C1) 

€ 135,539,445 

60 

85 

€ 135,449,613  

Operational and technical 
assistance68 

Italy 

Greece  

Cyprus 

Malta 

Spain 

First operational response and 
other operational activities 
Resettlement and humanitarian 
admission 
Operational support, 
programming, monitoring and 
evaluation of 
operations/Preparedness, 
programming of operations, 

43 

79 

€ 74,696,211 

44 

93 

€ 129,169,345 

44 

62 

€ 125,349,613 

8 

12 

6 

2 

4 

13 

7 

10 

1 

2 

€ 17,630,000 

€ 22,050,000 

€ 12,340,000 

€ 3,500,000 

€ 4,729,850 

15 

49 

€ 15,193,519 

4 

1 

€ 1,663,030 

4 

1 

 € 2,504,000 

4 

4 

 €3,370,100  

4 

4 

 € 4,100,000  

8 

14 

€ 2,672,996 

12 

15 

€ 4,619,539 

12 

23 

€ 3,000,000 

12 

19 

€ 6,000,000  

65 Since the numbering of activities might change from one year to another, annex II is reporting only the textual description of each activity, with a view to facilitating comparison among 

different years. 

66   The breakdown of resources for the sub-activities under Operational support’ is indicative. Budgets will be aligned with annual planning of specific operational plans, prioritised needs 
assessments and activities to be implemented, and will be managed within the overall available budget. In case of further operational needs in specific areas, re-allocation of resources 
and/or R0 provisions/contingency funding will be further utilised for operational budgeting. 

67 This includes 40 short term Contract Agent posts (costed under Title 1). 
68    Starting from 2024, the activities’ Italy’, ‘Greece’, ‘Cyprus’, ‘Malta’, ‘Spain’ and ‘First operational response and other operational activities’ will be included and reported within the activity 

‘Operational and technical   assistance’. 

92 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  

Activity 

operational deployment and 
quality/Operational support 
framework69 
Training and professional 
development 
Design and development of the 
European Asylum Curriculum  
Delivery of the EUAA 
training/Planning, programming 
and delivery of the EUAA 
training 
Implementation of the Training 
Quality Assurance Framework/ 
Training quality assistance 
framework and training 
monitoring and evaluation 
Implementing a user-centred 
Learning Technology 
Ecosystem (LTE)  

Year N (2023)  

Year N+1 (2024)* 

Year N+2 (2025)* 

Year N+3 (2026)* 

TA 

CA & 
SNE 
(FTE) 

Budget 
allocated (C1) 

TA 

CA & 
SNE 
(FTE) 

Budget 
Allocated (C1) 

TA 

CA & 
SNE 
(FTE) 

Budget Allocated 
(C1) 

TA 

CA & 
SNE 
(FTE) 

Budget Allocated 
(C1) 

 47 

20 

17 

9 

4 

0 

€ 2,639,000 

 47  

€ 1,721,500 

20 

9 

4 

€ 2,940,000 

  47 

16 

€ 4,109,400 

  47 

18 

€ 4,950,000 

€ 1,783,314 

  20 

7 

€ 2,107,000 

 20 

8 

€ 2,800,000 

€ 137,500 

 17 

0 

€ 259,903 

17 

2 

€ 271,400 

17 

2 

€ 400,000 

8 

2 

€ 572,000 

 8  

 2 

€ 505,024 

8 

2 

€ 1,149,000 

8 

2 

€ 1,050,000 

2 

3 

€ 208,000 

 2 

3 

€ 391,759 

2 

5 

€ 582,000 

2 

6 

€ 700,000 

Asylum knowledge 

101 

26 

€ 7,299,705 

104 

25 

€ 5,898,875 

110 

40 

 € 12,266,800 

110 

46 

€ 12,425,000 

Country of origin information 
and country guidance/Country 
information and guidance70   

Situational awareness 

Asylum and reception 
cooperation and guidance 

30 

10 

€ 1,791,000 

31 

33 

38 

7 

9 

€ 1,041,000 

€ 4,356,705 

33 

38 

9 

7 

9 

€ 1,998,000 

31 

11 

€ 3,370,000 

31 

€726,000  33 

€ 3,042,875  38 

8 

13 

 € 1,575,000 

33 

 € 6,537,800 

38 

12 

10 

15 

€ 3,500,000 

€ 1,650,000 

€ 6,540,000 

69   The activity ‘operational support, programming, monitoring and evaluation of operations' will be renamed ‘preparedness, programming of operations, operational deployment and quality’ 

in 2024 and ‘operational support framework’ from 2025 onwards. Please note that in 2023 the activity was broken-down in two sub-activities (i.e. ‘deployment and performance 
management’ and ‘programming of operations’): for simplification purposes, the human and financial resources are here presented at the activity level. Figures disaggregated by each of 
the two sub-activities are available in the main text of the SPD 2023-2025, pages 58 and 60. 

70 The activity ‘country of origin information and country guidance’ will be renamed ‘country information and guidance’ from 2025 onwards.  

93 

 
 
 
 
 
 
 
Activity 

Monitoring the operational and 
technical application of the 
CEAS 
Protection of fundamental 
rights71 

Horizontal activities 

Protection of fundamental rights 

European and international 
cooperation 
Consultative Forum and Civil 
Society 

Year N (2023)  

Year N+1 (2024)* 

Year N+2 (2025)* 

Year N+3 (2026)* 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

TA 

CA & 
SNE 
(FTE) 

Budget 
allocated (C1) 

TA 

0 

3 

6 

0 

0 

2 

€ 111,000 

2 

€ 51,500 

3 

€ 1,392,500 

17 

CA & 
SNE 
(FTE) 

0 

0 

3 

Budget 
Allocated (C1) 

TA 

CA & 
SNE 
(FTE) 

Budget Allocated 
(C1) 

TA 

CA & 
SNE 
(FTE) 

Budget Allocated 
(C1) 

€ 132,000 

8 

8 

€ 784,000 

8 

9 

€ 735,000 

€0 

€ 1,273,950  42 

36 

€ 2,265,000 

42 

36 

€ 2,300,000 

17 

3 

€ 1,273,950 

18 

10 

€ 2,210,000 

18 

3 

1 

€ 55,000 

3 

1 

10 

€ 60,000 

€ 2,240,000 

2 

0 

€ 156,000 

Governance72 

N/A 

N/A 

€ 112,000 

Third country support 

4 

2 

€ 1,124,500 

Communication 

Organisational management 
and sustainability 
EUAA grants (budget line 
3801) 
Mission expenses (budget line 
3901) 

4 

17 

7 

18 

0 

0 

4 

17 

7 

23 

€0 

€ 50,000 

€ 2,750,000 

€ 4,000,000 

TOTAL operational (Title 3) 

216 

134 

€ 91,162,100  230 

132 

€ 91,932,575  259  212 

€ 154,230,645 

259 

185 

€ 161,874,613 

Resources allocated to 
governance, administrative and 
other horizontal activities (Title 1, 
Title 2) 

 155 

90 

 € 73,973,027 

141 

72 

€ 72,745,254 

112 

47 

€ 84,080,740 

112 

47 

€ 91,143,000  

TOTAL EU subsidy 

371 

224 

€ 165,135,127  371 

204  € 164,677,829  371  259 

€ 238,311,385 

371 

232 

€ 253,017,613 

71 Starting from 2025, the activity ‘protection of fundamental rights’ will be part of the ‘horizontal activities’. 
72 Staff allocation is part of ‘Resources allocated to governance, administrative and other horizontal activities’ (Title 1). 

94 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  

Activity 

Ad hoc grants (external 
assigned revenue) 
TOTAL (EU subsidy + external 
assigned revenue) 

Year N (2023)  

Year N+1 (2024)* 

Year N+2 (2025)* 

Year N+3 (2026)* 

TA 

CA & 
SNE 
(FTE) 

Budget 
allocated (C1) 

TA 

CA & 
SNE 
(FTE) 

Budget 
Allocated (C1) 

TA 

CA & 
SNE 
(FTE) 

Budget Allocated 
(C1) 

TA 

CA & 
SNE 
(FTE) 

Budget Allocated 
(C1) 

- 

17 

€ 2,052,501 

- 

17 

p.m. 

- 

10 

p.m. 

- 

p.m. 

p.m. 

371 

241 

€ 167,187,628  371 

221  € 164,677,829  371  269 

€ 238,311,385  371 

232 

€ 253,017,613 

*  The Agency requested additional posts for tasks stemming from the revised mandate and to address the new cyber security requirements. The 

Agency is receiving 100 contract agent posts for a period of three years (2025-2027) for pact implementation.  .  

95 

 
 
 
 
 
Annex III: Financial resources N+1 – N+3 (2024–2026)  

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

This annex includes estimates of revenues and expenditures for the years 2024, 2025 and 2026. The revenue and expenditure items below 
correspond to the official budget structure of the Agency, as adopted by the Management Board. 

Art 53.8 of the Agency’s Regulation stipulates that the Agency’s budget shall be adopted by the Management Board. It shall become final 
following final adoption of the general budget of the European Union. Where necessary, it shall be adjusted accordingly. 

Once this Single Programming Document and in particular Annex III are officially adopted, the estimates for the year 2024 shall constitute the 
budget of the Agency in accordance with the aforementioned Art. 53.8 of the Agency’s Regulation and within the meaning of Title III of the 
Agency’s Financial Regulation.  

Table 1: Revenue 

General revenues 

Revenues 

EU contribution 
Other revenue 
Total revenues 

Year N (2023)   
Revenues estimated by the 
Agency (€) 

Year N+1 (2024)* 

Budget Forecast (€) 

170,135,127 
13,232,096 
183,367,223 

171,677,829 
9,766,010 
181,443,839 

96 

 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  

Revenues 

1. Revenue from fees and charges 

2. EU contribution 

- of which assigned revenues deriving 
from previous years’ surpluses 
3. Third countries contribution (incl. 
EEA/EFTA and candidate countries) 
- of which EEA/EFTA (excl. Switzerland)  
- of which candidate countries 
4. Other contributions 
Subsidy from the European Commission – 
DG NEAR for the European Neighbourhood 
and Partnership Instrument (ENPI) 
Subsidy from the European Commission - 
DG NEAR under Neighbourhood, 
Development and International 
Cooperation Instrument (NDICI) 
Subsidy from the European Commission – 
DG NEAR for the Pillar Assessed 
Organizations 
Subsidy from the European Commission – 
DG HOME for the Emergency Assistance 
grant scheme – Asylum, Migration and 
Integration Fund (EMAS-AMIF) 

Member States contributions 

5. Administrative operations 
Revenue accruing from investments or loans 
granted, bank and other interest, recovery of 
expenses 
TOTAL 

Executed Year 
N-1 (2022) (€) 

Estimated by 
the Agency 
Year N (2023) 
(€) 

General revenues 

Year N+1 (2024)* 

Agency request 
(€) 

Budget forecast 
(€) 

0 
165,780,000 

0 
170,135,127 

0 
 171,677,829 

0 
 171,677,829 

18,118,795 

7,965,840 

 12,576,654 

12,576,654 

5,913,98473 

10,888,386 

 9,766,010 

9,766,010 

5,863,511 
0 
2,925,875 

6,264,735 
0 
2,052,501 

 6,130,586 
0 
p.m. 

6,130,586 
0 
p.m. 

0 

1,015,622 

2,831,812 

1,036,879 

94,063 

159,640 
159,640 

p.m. 

291,209 
291,209 

p.m. 

p.m. 

p.m. 

p.m. 
p.m. 

p.m. 

p.m. 

p.m. 

p.m. 
p.m. 

VAR Year 
N+1/N 
(2024/2023) 
(%) (€) 

101% 

Envisaged 
Year N+2 
(2025) (€) 

Envisaged 
Year N+3 
(2026) (€) 

0 

0 

238,311,385 
p.m.  

253,017,613 
p.m. 

p.m. 

p.m. 
0 
p.m. 

p.m. 

p.m. 
0 
p.m. 

p.m. 

p.m. 

p.m. 

p.m. 

p.m. 

p.m. 
p.m. 

p.m. 

p.m. 
p.m. 

174,779,499  

 183,367,223 

 181,443,839  

 181,443,839 

99% 

 238,311,385 

 253,017,613 

73 In addition, 2022 contributions from the Kingdom of Norway of €3,520,877 were cashed in January 2023. 

97 

 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
  
 
  
  
  
  
  
 
  
  
  
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 
* The Agency requested additional posts for tasks stemming from the revised mandate and to address the new cyber security requirements. The Agency is 
receiving 100 contract agent posts for a period of three years (2025-2027) for pact implementation.   

Additional EU funding: grant, contribution and service-level agreements 

Revenues 

Total revenues 

Year N (2023)  
Revenues estimated by the Agency 
(€) 

Year N+1 (2024) 

Budget Forecast (€) 

p.m. 

p.m. 

Revenues 

Additional EU funding: grant, contribution and service-level agreements  

Additional EU funding stemming from grants 
(FFR Art. 7) 
Additional EU funding stemming from 
Contribution Agreements (FFR Art. 7)  
Additional EU funding stemming from Service 
Level Agreements (FFR Art. 43.2)  
TOTAL 

Executed 
Year N-1 
(2022) (€) 

Estimated by the 
Agency Year N 
(2023) (€) 

Year N+1 (2024) 

Agency 
request 
(€) 

Budget 
forecast 
(€) 

VAR Year 
N+1/N 
(2024/2023) 
(%) (€) 

Envisaged 
Year N+2 
(2025) (€) 

Envisaged Year 
N+3 (2026) (€) 

N/A74 

p.m. 

p.m. 

p.m. 

p.m. 

p.m. 

- 

- 

- 

p.m. 

p.m. 

p.m. 

p.m. 

p.m. 

74   Grant agreement between the EUAA and DG NEAR is part of Revenue table presented above, under ‘4. Other contributions’. 

98 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  
Table 2: Expenditure 

Expenditure 

Title 1 – Staff expenditure  
Title 2 – Infrastructure and operating expenditure  
Title 3 – Operational expenditure  
Total expenditure 

Year N (2023) 

Year N+1 (2024)* 

Commitment 
Appropriations (€) 
  55,031,545 
 18,941,482 
  91,162,100 
165,135,127  

Payment 
Appropriations (€) 
 55,031,545 
 18,941,482 
   96,162,100 
170,135,127 

Commitment 
Appropriations (€) 

52,490,712  
 20,254,542  
 91,932,575 
 164,677,829 

Payment 
Appropriations (€) 
52,490,712  
20,254,542 
 98,932,575 
 171,677,829 

Expenditure 

Title 1 - Staff expenditure  
11 Salaries & allowances / staff 
expenditure76 
A01101 Temporary Agents  
1101 Basic salaries & allowances for 
Temporary Agents 
A01102 Contract Agents 
1102 Basic salaries & allowances for 
Contract Agents 
A01103 Seconded National Experts 
1103 Salaries & allowances of external 
personnel 
A01104 Trainees 

Executed 
Budget75 Year 
N-1 (2022) 
(€) 

Budget 
Year N 
(2023)  
(€) 

Draft Budget Year N+1 
(2024)* 

Commitment Appropriations  
VAR 
Year 
N+1/N 
(2024/2
023) (%) 
(€) 

Budget 
forecast (€) 

Agency 
request(€) 

Envisaged Year 
N+2 (2025)*  
(€) 

Envisaged 
Year N+3 
(2026)* 
(€) 

48,648,949.87 
40,951,597.16 

 55,031,545 
44,983,656 

 52,490,712 
42,080,000  

 52,490,712 
42,080,000  

30,716,674.40 

32,844,650 

31,697,000 

31,697,000 

95% 

94% 

97% 

61,996,747   
52,470,947   

65,528,000 
55,534,000 

34,449,000 

9,720,647.16 

11,461,081 

9,900,000 

9,900,000 

86% 

17,169,947  

445,548.36 

535,925 

342,000  

342,000  

64% 

602,000 

68,727.24 

142,000 

141,000  

141,000  

99% 

250,000 

35,550,000 

18,900,000 

1,084,000 

75 Including R0 funds - earmarked external projects. 
76 The chapter name ‘salaries & allowances’ will be renamed ‘staff expenditure’ from 2026 onwards. 

99 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Expenditure 

12 Expenditure relating to staff 
recruitment  
13 Mission expenses / Administrative 
mission expenses77 
14 Socio-medical infrastructure  
A01401 Restaurants and canteens 
1401 Social welfare 
A01402 Medical service 
A01403 Other social allowances 
15 Training  
16 External services  
A01601 Interim services 
1601 Interim services and consultancy 
A01602 Other external services 
A01603 Legal services related to HR  
17 Receptions, events and representation 
/ Representation expenditure78 
Title 2 - Infrastructure and operating 
expenditure 
21 Rental of buildings and associated 
costs / Building expenditure and 
security79 
A02101 Building rental, utilities, cleaning, 
maintenance and insurances 
2101 Building expenditure and security 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Executed 
Budget75 Year 
N-1 (2022) 
(€) 

Budget 
Year N 
(2023)  
(€) 

Draft Budget Year N+1 
(2024)* 

Commitment Appropriations  
VAR 
Year 
N+1/N 
(2024/2
023) (%) 
(€) 

Budget 
forecast (€) 

Agency 
request(€) 

181,269.26 

207,845 

148,205  

148,205  

2,431,216.53 

3,100,000 

2,900,712  

2,900,712  

2,830,216.00 
92,275.00 

2,970,757 
164,757 

3,351,307 
169,000 

3,351,307 
169,000 

33,261.75 
2,704,679.25 
691,538.56 
1,561,028.76 
1,288,747.75 

43,000 
 2,763,000 
914,287 
2,845,000 
2,391,000 

187,181.01 
85,100.00 
2,083.60 

370,000 
84,000 
10,000 

85,707  
3,096,600 
722,300  
3,282,188  
2,948,373  

328,815  
5,000  
6,000  

85,707  
3,096,600 
722,300  
3,282,188  
2,948,373  

328,815  
5,000  
6,000  

71% 

94% 

113% 
103% 

199% 
112% 
79% 
115% 
123% 

89% 
6% 

60% 

Envisaged Year 
N+2 (2025)*  
(€) 

Envisaged 
Year N+3 
(2026)* 
(€) 

234,000 

255,000 

2,500,000 

240,000 

3,742,800 
136,800 

300,000 
3,306,000 
815,000 
2,214,000 
1,734,000 

400,000 
80,000 
20,000 

4,579,000 

4,579,000 

800,000 
4,100,000 

3,670,000 
430,000 

20,000 

15,339,115.23 

18,941,482 

 20,254,542 

 20,254,542  

107% 

22,083,993 

25,615,000 

6,624,456.22 

8,028,120 

 8,501,587 

  8,501,587   

106% 

11,615,545 

10,330,000 

4,380,333.07 

4,695,720 

 6,294,987 

 6,294,987   

134% 

7,265,545 

10,330,000 

77 The chapter name ‘mission expenses’ will be renamed ‘administrative mission expenses’ from 2026 onwards. 
78 The chapter name ‘Receptions, events and representation’ will be renamed ‘Representation expenditure’ from 2026 onwards. 
79 The chapter name ‘Rental of buildings and associated costs’ will be renamed ‘Building expenditure and security’ from 2026 onwards. 

100 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  

Expenditure 

A02102 Security and surveillance of the 
building 
A02103 Fitting out of premises 
A02104 Office equipment & furniture 
22 Information, communication 
technology and data processing / 
Administrative information technology80 
A02201 ICT Equipment 
2201 Administrative information 
technology 
A02202 ICT Maintenance 
A02203 ICT support services 
A02204 Telecomm. charges 
A02205 Record management 
expenditure81 
23 Current administrative expenditure  
A02301 Stationery and office supplies 
2301 Facility management services 
A02302 Bank and other financial 
charges 
2302 General administrative 
expenditure 
A02303 Legal expenses 
A02304 Administrative internal and 
external meetings  
A02305 Transportation and removal 
services 

Executed 
Budget75 Year 
N-1 (2022) 
(€) 

Budget 
Year N 
(2023)  
(€) 

Draft Budget Year N+1 
(2024)* 

Commitment Appropriations  
VAR 
Year 
N+1/N 
(2024/2
023) (%) 
(€) 

Budget 
forecast (€) 

Agency 
request(€) 

Envisaged Year 
N+2 (2025)*  
(€) 

Envisaged 
Year N+3 
(2026)* 
(€) 

893,285.45 

 1,301,400 

  1,604,600 

 1,604,600   

123% 

1,870,000 

1,295,316.35 
55,521.35 
7,236,667.18 

1,654,000 
 377,000 
9,051,914 

 262,000 
  340,000 
 9,813,067 

 262,000   
 340,000   
  9,813,067   

16% 
90% 
108% 

1,980,000 
500,000 
8,162,000 

2,250,511.56 

2,484,753 

 2,039,840 

 2,039,840   

82% 

2,228,000 

1,957,666.03 
2,398,100.82 
546,690.64 
83,698.13 

2,845,457 
3,207,550 
514,154 

  3,298,200 
 4,025,027 
 450,000 

 3,298,200 
 4,025,027 
  450,000 

1,477,991.83 
109,726.58 

1,861,448 
 142,829  

 1,939,888 
 227,840 

 1,939,888 
 227,840 

116% 
125% 
88% 

104% 
160% 

2,900,000 
2,344,000 
690,000 

2,306,448 
200,000 

5,346.55 

 10,000  

10,000 

10,000 

100% 

10,000 

63,225.00 
162,359.75 

 38,000  
 277,000  

 20,000 
 343,000 

 20,000 
 343,000 

53% 
124% 

70,000 
260,000 

135,774.36 

 149,999  

 255,440 

 255,440 

170% 

240,800 

12,050,000 

12,050,000 

3,235,000 

1,220,000 

730,000 

120,000 
335,000 

80 The chapter name ‘Information, communication technology and data processing’ will be renamed ‘Administrative information technology’ from 2026 onwards. 
81 A02205 Record management expenditure renamed to Library and subscriptions expenditure from 2023 under new budget line A02312. 

101 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Expenditure 

A02306 Business Consultancy 
A02307 Administrative translations and 
interpretation 
A02308 Publication 
A02309 Communication 
A02310 Administrative support services 
from EU Institutions and Bodies 
A02311 Postage, correspondence and 
delivery charges 
A02312 Library and subscriptions 
expenditure 
Title 3 - Operational expenditure 
31 Information, Analysis and Knowledge 
Development 
B03101 Information and Analysis 
3101 Situational awareness 
B03102 Data Analysis and Research 
B03103 Third Country Research  
3103 Country information and guidance 
32 Support for Member States practical 
cooperation 
B03201 EUAA training 
B03202 Asylum Cooperation and 
Guidance 
B03203 External Dimension 
3203 Third country support 
33 Operational support 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Executed 
Budget75 Year 
N-1 (2022) 
(€) 

Budget 
Year N 
(2023)  
(€) 

Draft Budget Year N+1 
(2024)* 

Commitment Appropriations  
VAR 
Year 
N+1/N 
(2024/2
023) (%) 
(€) 

Budget 
forecast (€) 

Agency 
request(€) 

Envisaged Year 
N+2 (2025)*  
(€) 

Envisaged 
Year N+3 
(2026)* 
(€) 

304,032.75 
178,449.00 

 294,730  
 230,000  

41,500.00 
398,587.02 
16,651.84 

 33,000 
 470,000  
 38,000  

 257,400 
 135,000 

 59,000 
 481,500 
 20,566 

 257,400 
 135,000 

 59,000 
 481,500 
 20,566 

/87% 
59% 

179% 
102% 
54% 

62,338.98 

 102,000  

 107,000 

 107,000 

105% 

 75,890  

 23,142 

 23,142 

30% 

621,400 
150,000 

30,000 
480,000 
40,000 

124,800 

79,448 

830,000 

112,870,669.77 
2,031,370.62 

 91,162,100  
 2,832,000  

 91,932,575 
 2,724,000 

 91,932,575 
 2,724,000 

101% 
96% 

 154,230,645 
 4,945,000 

161,874,613  
5,150,000 

24,641.20 

 731,000 

 321,000 

 321,000 

44% 

 950,000 

234,010.01 
1,772,719.41 

 310,000  
 1,791,000  

 405,000 
 1,998,000 

 405,000 
 1,998,000 

7,869,083.44 

 9,783,235  

 9,565,825 

 9,565,825 

2,618,201.51 
2,791,121.56 

 2,639,000  
 4,356,705  

2,940,000 
 3,042,875 

2,940,000 
 3,042,875 

131% 
112% 

 98% 

111% 
70% 

 625,000 
 3,370,000 

 15,997,300 

1,650,000 

3,500,000 
13,490,000 

 4,109,400 
 6,537,800 

4,950,000 
6,540,000 

2,459,760.37 

 2,787,530  

 3,582,950  

 3,582,950 

129% 

 5,350,100 

102,848,826.82 

78,116,365  

 79,315,750 

 79,315,750 

102% 

 132,169,345 

2,000,000 
135,449,613 

102 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  

Expenditure 

34 Cooperation with civil society and 
stakeholders /Cooperation with 
stakeholders including civil society82 
B03401 Cooperation with Civil Society 
B03402 Cooperation with Stakeholders 
35 Monitoring of application of the CEAS 
36 Other Operational activities 
37 Protection of fundamental rights 
38 EUAA grants 
39 Mission expenses 
Title 4 - Participation in external 
projects (R0) 
B04101 EASO Third Country Support (R0) 
4101 Member States contribution 
B04102 IPA (R0) 
4102 Instrument for pre-accession 
assistance 
4103 Neighbourhood, Development and 
International Cooperation Instrument 
TOTAL 

Executed 
Budget75 Year 
N-1 (2022) 
(€) 

Budget 
Year N 
(2023)  
(€) 

Draft Budget Year N+1 
(2024)* 

Commitment Appropriations  
VAR 
Year 
N+1/N 
(2024/2
023) (%) 
(€) 

Budget 
forecast (€) 

Agency 
request(€) 

Envisaged Year 
N+2 (2025)*  
(€) 

Envisaged 
Year N+3 
(2026)* 
(€) 

121,388.89 

 268,000  

195,000 

195,000 

73% 

230,000 

240,000 

82,347.64 
39,041.25 
0.00 
0.00 
0.00 

 156,000  
 112,000  
 111,000  
p.m.  
51,500 

3,924,722.96 

 2,052,501 

878,682.89 

 1,015622 

3,046,040.07 

 1,036,879 

125,000 
  70,000 
 132,000 
p.m. 
0 
0 

p.m. 

p.m. 

p.m. 

125,000 
  70,000 
 132,000 
p.m. 
0 
0 

p.m. 

p.m. 

p.m. 

80% 
63% 
119% 
p.m. 
0% 

160,000 
70,000 
784,000 
p.m. 
55,000 
50,000 

p.m. 

p.m. 

p.m. 

735,000 
p.m. 
60,000 
2,750,000 
4,000,000 
p.m. 

p.m. 

p.m. 

p.m. 

180,783,457.83 

 167,187,628  

 164,677,829 

164,677,829 

98% 

 238,311,385 

 253,017,613 

82 The chapter name ‘Cooperation with civil society and stakeholders’ will be renamed ‘Cooperation with stakeholders including civil society’ from 2026 onwards. 

103 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Expenditure 

Title 1 - Staff expenditure  
11 Salaries & allowances / staff 
expenditure84 
A01101 Temporary Agents  
1101 Basic salaries & allowances 
for Temporary Agents 
A01102 Contract Agents 
1102 Basic salaries & allowances 
for Contract Agents 
A01103 Seconded National 
Experts 
1103 Salaries & allowances of 
external personnel 
A01104 Trainees 
12 Expenditure relating to staff 
recruitment  
13 Mission expenses / 
Administrative mission expenses85 
14 Socio-medical infrastructure  
A01401 Restaurants and canteens 
1401 Social welfare 
A01402 Medical service 
A01403 Other social allowances 
15 Training  
16 External services  
A01601 Interim services 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Payment Appropriations  

Executed 
Budget83 Year 
N-1 (2022) 
(€) 

Budget Year N  
(2023) 
(€) 

Draft Budget Year N+1 
(2024)* 

Agency 
request 
(€) 

Budget 
forecast (€) 

VAR Year 
N+1/N 
(2024/202
3) (%) (€) 

Envisaged 
Year N+2 
(2025)* 
(€) 

Envisaged Year 
N+3 (2026)*  
(€) 

47,619,918.10 
40,951,597.16 

55,031,545 
44,983,656 

 52,490,712 
42,080,000 

52,490,712 
42,080,000 

118% 
125% 

61,996,747 
52,470,947 

65,528,000 
55,534,000 

30,716,674.40 

32,844,650 

31,697,000 

31,697,000 

109% 

34,449,000 

9,720,647.16 

11,461,081 

9,900,000 

9,900,000 

173% 

17,169,947  

445,548.36 

535,925 

342,000 

342,000 

176% 

602,000 

68,727.24 
152,341.26 

142,000 
207,845 

141,000 
148,205 

141,000 
148,205 

177% 
158% 

250,000 
234,000 

35,550,000 

18,900,000 

1,084,000 

255,000 

2,061,123.31 

3,100,000 

2,900,712 

2,900,712 

86% 

2,500,000 

240,000 

2,670,903.89 
59,366.27 

33,261.75 
2,578,275.87 
409,116.19 
1,372,752.69 
1,172,881.68 

2,970,757 
164,757 

43,000 
2,763,000 
914,287 
2,845,000 
2,391,000 

3,351,307   
169,000 

3,351,307   
169,000 

85,707 
3,096,600 
722,300 
3,282,188 
2,948,373 

85,707 
3,096,600 
722,300 
3,282,188 
2,948,373 

112% 
81% 

350% 
107% 
113% 
67% 
59% 

3,742,800 
136,800 

300,000 
3,306,000 
815,000 
2,214,000 
1,734,000 

4,579,000  

4,579,000 

800,000 
4,100,000 

83   Including R0 funds - earmarked external projects. 
84 The chapter name ‘salaries & allowances’ will be renamed ‘staff expenditure’ from 2026 onwards. 
85 The chapter name ‘mission expenses’ will be renamed ‘administrative mission expenses’ from 2026 onwards. 

104 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  

Expenditure 

1601 Interim services and 
consultancy 
A01602 Other external services 
A01603 Legal services related to 
HR  
17 Receptions, events and 
representation / Representation 
expenditure86 
Title 2 - Infrastructure and 
operating expenditure 
21 Rental of buildings and 
associated costs / Building 
expenditure and security87 
A02101 Building rental, utilities, 
cleaning, maintenance and 
insurances 
2101 Building expenditure and 
security 
A02102 Security and surveillance 
of the building 
A02103 Fitting out of premises 
A02104 Office equipment & 
furniture 
22 Information, communication 
technology and data processing / 
Administrative information 
technology88 

Payment Appropriations  

Executed 
Budget83 Year 
N-1 (2022) 
(€) 

Budget Year N  
(2023) 
(€) 

Draft Budget Year N+1 
(2024)* 

Agency 
request 
(€) 

Budget 
forecast (€) 

VAR Year 
N+1/N 
(2024/202
3) (%) (€) 

Envisaged 
Year N+2 
(2025)* 
(€) 

Envisaged Year 
N+3 (2026)*  
(€) 

187,181.01 
12,690.00 

370,000 
84,000 

2,083.60 

10,000 

328,815 

328,815 

122% 

5,000 

5,000 

1600% 

400,000 
80,000 

3,670,000 

430,000 

6,000 

6,000 

333% 

20,000 

20,000 

10,574,325.39 

18,941,482 

5,141,978.53 

8,028,120 

20,254,542 

20,254,542 

109% 

8,501,587 

8,501,587 

137% 

22,083,993 

25,615,000  

11,615,545 

10,330,000 

3,861,856.59 

4,695,720 

7,265,545 

6,294,987 

6,294,987 

115% 

751,864 

1,301,400 

493,052.75 
35,204.90 

1,654,000 
377,000 

1,604,600 

1,604,600 

262,000 

262,000 

340,000 

340,000 

117% 

756% 

147% 

1,870,000 

1,980,000 
500,000 

4,508,668.83 

9,051,914 

8,162,000 

12,050,000 

9,813,067 

9,813,067 

83% 

10,330,000 

86 The chapter name ‘Receptions, events and representation’ will be renamed ‘Representation expenditure’ from 2026 onwards. 
87 The chapter name ‘Rental of buildings and associated costs’ will be renamed ‘Building expenditure and security’ from 2026 onwards. 
88 The chapter name ‘Information, communication technology and data processing’ will be renamed ‘Administrative information technology’ from 2026 onwards. 

105 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Expenditure 

A02201 ICT Equipment 
2201 Administrative information 
technology 
A02202 ICT Maintenance 
A02203 ICT support services 
A02204 Telecomm. charges 
A02205 Record management 
expenditure89 
23 Current administrative 
expenditure  
A02301 Stationery and office 
supplies 
2301 Facility management 
services 
A02302 Bank and other financial 
charges 
2302 General administrative 
expenditure 
A02303 Legal expenses 
A02304 Administrative internal 
and external meetings  
A02305 Transportation and 
removal services 
A02306 Business Consultancy 
A02307 Administrative 
translations and interpretation 
A02308 Publication 
A02309 Communication 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Payment Appropriations  

Executed 
Budget83 Year 
N-1 (2022) 
(€) 

Budget Year N  
(2023) 
(€) 

1,397,553.78 

2,484,753 

Draft Budget Year N+1 
(2024)* 

Agency 
request 
(€) 
2,039,840 

Budget 
forecast (€) 

VAR Year 
N+1/N 
(2024/202
3) (%) (€) 

Envisaged 
Year N+2 
(2025)* 
(€) 

Envisaged Year 
N+3 (2026)*  
(€) 

2,039,840 

109% 

2,228,000 

12,050,000 

1,681,290.02 
1,028,703.95 
364,983.86 
36,137.22 

2,845,457 
3,207,550 
514,154 

3,298,200 
4,025,027 
450,000 

3,298,200 
4,025,027 
450,000 

923,678.03 

1,861,448 

74,257.94 

142,829 

1,939,888 

1,939,888 

227,840 

227,840 

88% 
58% 
153% 

119% 

88% 

2,900,000 
2,344,000 
690,000 

2,306,448 

3,235,000 

200,000 

1,690.52 

10,000 

10,000 

10,000 

100% 

10,000 

2,450.00 
140,847.11 

38,000 
277,000 

93,912.19 

149,999 

222,879.00 
131,949.00 

227.20 
210,616.94 

294,730 
230,000 

33,000 
470,000 

20,000 

20,000 

343,000 

343,000 

255,440 

255,440 

257,400 

257,400 

135,000 

135,000 

59,000 
481,500 

59,000 
481,500 

350% 

76% 

94% 

241% 

111% 

51% 
100% 

70,000 
260,000 

240,800 

621,400 
150,000 

30,000 
480,000 

1,220,000 

730,000 

120,000 
335,000 

830,000 

89 A02205 Record management expenditure renamed to Library and subscriptions expenditure from 2023 under new budget line A02312. 

106 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  

Expenditure 

A02310 Administrative support 
services from EU Institutions and 
Bodies 
A02311 Postage, correspondence 
and delivery charges 
A02312 Library and Subscriptions 
expenditure 
Title 3 - Operational expenditure 
31 Information, Analysis and 
Knowledge Development 
B03101 Information and Analysis 
3101 Situational awareness 
B03102 Data Analysis and 
Research 
B03103 Third Country Research  
3103 Country information and 
guidance 
32 Support for Member States 
practical cooperation 
B03201 EUAA training 
B03202 Asylum Cooperation and 
Guidance 
B03203 External Dimension 
3203 Third country support 
33 Operational support 
34 Cooperation with civil society 
and stakeholders / Cooperation 
with stakeholders including civil 
society90 

Executed 
Budget83 Year 
N-1 (2022) 
(€) 

Budget Year N  
(2023) 
(€) 

16,651.84 

38,000 

Payment Appropriations  

Draft Budget Year N+1 
(2024)* 

Agency 
request 
(€) 

Budget 
forecast (€) 

VAR Year 
N+1/N 
(2024/202
3) (%) (€) 

Envisaged 
Year N+2 
(2025)* 
(€) 

Envisaged Year 
N+3 (2026)*  
(€) 

28,196.29 

102,000 

107,000 

107,000 

117% 

20,566 

20,566 

194% 

75,890 

90,264,222.76 
1,857,746.53 

96,162,100 
2,620,000 

23,142 

23,142 

98,932,575 

98,932,575 

2,797,000 

2,797,000 

58,922.60 

468,000 

575,000 

575,000 

297,293.07 

273,000 

404,000 

404,000 

1,501,530.86 

1,879,000 

1,818,000 

1,818,000 

7,368,054.50 

9,934,085 

2,453,585.39 
2,508,907.92 

2,795,000 
4,432,555 

9,843,825 

9,843,825 

2,940,000 

2,940,000 

3,280,875 

3,280,875 

2,405,561.19 

2,706,530 

3,622,950 

3,622,950 

343% 

156% 

177% 

165% 

155% 

185% 

163% 

140% 

199% 

148% 

80,926,080.38 
112,341.35 

83,173,515 
272,000 

85,919,750 

85,919,750 

154% 

239,600 

239,600 

96% 

40,000 

124,800 

79,448 

154,230,645 
4,945,000 

136,874,613 
3,732,000 

950,000 

625,000 

3,370,000 

1,144,000 

2,588,000 

15,997,300 

9,810,000 

4,109,400 
6,537,800 

5,350,100 

132,169,345 
230,000 

3,880,000 
4,350,000 

1,580,000 
116,322,613 
240,000 

90 The chapter name ‘Cooperation with civil society and stakeholders’ will be renamed ‘Cooperation with civil society and stakeholders including civil society’ from 2026 onwards. 

107 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Executed 
Budget83 Year 
N-1 (2022) 
(€) 

Budget Year N  
(2023) 
(€) 

65,030.04 

175,000 

47,311.31 

97,000 

0.00 

0.00 
0.00 

0 

111,000 

p.m. 
51,500 

0 

801,159.98 

2,052,501  

148,451.96 

1,015,622 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Payment Appropriations  

Draft Budget Year N+1 
(2024)* 

Agency 
request 
(€) 

Budget 
forecast (€) 

VAR Year 
N+1/N 
(2024/202
3) (%) (€) 

Envisaged 
Year N+2 
(2025)* 
(€) 

Envisaged Year 
N+3 (2026)*  
(€) 

149,000 

149,000 

107% 

90,600 

90,600 

77% 

160,000 

70,000 

592% 

p.m. 

132,400 

132,400 

p.m. 
0 

0 

p.m. 

p.m. 

p.m. 
0 

0 

p.m. 

p.m. 

784,000 

735,000 

p.m. 
55,000 

50,000 

p.m. 

p.m. 

p.m. 

p.m. 
60,000 

1,975,000 
4,000,000 
p.m. 

p.m. 

p.m. 

p.m. 

652,708.02 

1,036,879  

p.m. 

p.m. 

Expenditure 

B03401 Cooperation with Civil 
Society 
B03402 Cooperation with 
Stakeholders 
35 Monitoring of application of the 
CEAS 
36 Other Operational activities 
37 Protection of fundamental 
rights 
38 EUAA grants  
39 Mission expenses 
Title 4 - Participation in external 
projects 
B04101 EASO Third Country 
Support 
4101 Member States contribution 
B04102 IPA 
4102 Instrument for pre-accession 
assistance 
4103 Neighbourhood, 
Development and International 
Cooperation Instrument 
TOTAL 

149,259,626.23 

172,187,628  

171,677,829  

171,677,829  

139% 

238,311,385  

228,017,613  

*  The Agency requested additional posts for tasks stemming from the revised mandate and to address the new cyber security requirements. The Agency 

is receiving 100 contract agent posts for a period of three years (2025-2027) for pact implementation.  .  

Table 3: Budget outturn and cancellation of appropriations N-4 – N-2 (2019-2021) 

Budget outturn 
Revenue actually received (+) 
Payments made (-) 

108 

Year N-4 (2019) (€)  Year N-3 (2020) (€)  Year N-2 (2021) (€) 
153,119,889 
-130,517,329 

131,061,209.06 
-101,767,298.02 

102,820,563.74 
-90,853,248.71 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  
Carry-over of appropriations (-) 
Cancellation of appropriations carried over (+) 
Adjustment for carry-over of assigned revenue appropriations from previous year 
(+) 
Exchange rate differences (+/-) 
Adjustment for negative balance from previous year (-) 
TOTAL 

-17,575,186.79 
643,598.61 

-23,762,557.37 
1,160,180.41 

-32,677,194 
1,030,977 

9,272,325.89 

11,431,167.43 

17,035,312 

-4,432.42 
0.00 
4,303,620.32 

-3,905.91 
0.00 
18,118,795.60 

-25,815 
0.00 
7,965,840 

109 

 
 
 
 
 
 
 
Budget outturn  

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

In accordance with Agency’s Regulation Article 52, the revenue and resources of the Agency shall consist, in particular, of:  

  a contribution from the Union entered in the general budget of the European Union;  
  any voluntary financial contribution from the Member States;  
  any contribution from the associated countries; 
  charges for publications and any service provided by the Agency.  

The expenditure of the Agency shall cover staff remuneration, administrative and infrastructure expenses, and operating expenditure (Article 52.2), and is 
divided into four titles as follows: 
  Title 1 - Staff expenditure  
  Title 2 - Infrastructure and operating expenditure  
  Title 3 - Operational expenditure  
  Title 4 - Operational expenditure for specific projects 

Cancellation of commitment appropriations, payment appropriations for the year and payment appropriations carried over  

Commitments are entered in the accounts on the basis of the legal commitments entered up to 31 December and payments on the basis of the payments 
made by the Accounting Officer by 31 December of that year, at the latest. The Agency has non-differentiated appropriations for titles 1 and 2 (commitment 
and payment appropriations are equal and linked) and differentiated appropriations for title 3 and title 4. The carry-over is intended to cover expenditure for 
the  goods/services  delivered  during  the  year  and  not  yet  paid  at  the  end  of  the  year  (several  invoices  and  debit  notes  from  contractors  and  EU 
institutions/agencies were pending to be received) or for goods/services to be delivered during the following year as per contract conditions.  

Carry-over of appropriations relates to:  

  Title 1: Staff expenditure such as missions, schooling and representation/miscellaneous costs;  
  Title 2: Infrastructure and operating expenditure (IT hardware, software and related services, etc.), administrative assistance from other EU 

institutions (e.g. Service Level Agreements with PMO), translations and publications, business consultancy and organisation costs of Management 
Board meetings; 

  Title 3: Operational expenditure such as translations and publications, organisation of events, reimbursement of participants/experts to activities 

organised by the Agency, etc.  

  Title 4: Operational expenditure for specific projects (i.e. Member States direct contributions and Contribution Agreement signed with the EC) such 

as translations, staff travel costs, organisation of events, reimbursement of participants/experts to activities organised by the Agency, etc.  

Non-differentiated  C1  appropriations  (Title  1  and  Title  2)  corresponding  to  obligations  duly  contracted  at  the close of  the  financial  year  are  carried over 
automatically to the following financial year only, together with the payment appropriations. C4 appropriations (internally assigned funds) are carried over 
automatically to the following financial year as C5 appropriations, together with the payment appropriations. R0 appropriations (externally assigned funds) 

110 

 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  
are carried over automatically to the following financial year together with the payment appropriations. Differentiated C1 appropriations (Title 3) corresponding 
to obligations duly contracted at the close of the financial year are carried over automatically to the following financial year, under C8 appropriations, without 
the payment appropriations. Differentiated C8 appropriations (Title 3), from previous years, are carried over automatically to the following financial year, 
under C8 appropriations, without the payment appropriations. 

The  total  amount  of  appropriations  carried  over  from  2021  to  2022  is  €31.72  million  in  Commitment  Appropriations  and  €5.98  million  in  Payment 
Appropriations. Out of the €31.72 million carried over in CA, €25.73 million correspond to T3 differentiated C1 appropriations corresponding to obligations 
duly contracted at the end of the financial year. Out of the total amount of €25,733,104 carried over to 2022, the amount of €526,834 was still carried over 
from 2020. 

Commitment Appropriations amounting to €4.73 million were cancelled in 2021 which represents 3.33% of the budgeted (C1) CA. Payment appropriations 
amounting to €6.94 million were cancelled in 2021 which represents 4.89% of the budgeted (C1) PA. 

111 

 
 
 
 
 
 
 
 Annex IV: Human resources – quantitative  

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Table 1: Staff population and its evolution; overview of all categories of staff 

In the table below, ‘actually filled’ posts are all non-vacant posts, including those for which offers have been sent out. 

A. Statutory staff and SNE 

Year N-1 
(2022) 

Year N 
(2023) 

Year N+1 
(2024)* 

Year N+2 
(2025)* 

Year N+3 
(2026)* 

Staff 

Authorised 
budget 

Actually filled as 
of 31/12/N-1 
(31/12/2022) 

Occupancy 
rate % 

Authorised 
staff 

Envisaged 
staff 

Envisaged 
staff 

Envisaged 
staff 

Establishment Plan posts 

Administrators (AD)  

Assistants (AST)  

236 

135 

Assistants/Secretaries (AST/SC)  

0 

Total Establishment Plan posts 

371 

203 

130 

0 

333 

86.02% 

236  

96.30% 

0 

89.76%  

135 

0 

371 

236 

135 

0 

371* 

243 

128 

0 

371 

243 

128 

0 

371 

*  The Agency requested  additional posts for tasks stemming  from the revised mandate and  to address  the new cyber security requirements. The 

Agency is receiving 100 contract agent posts for a period of three years (2025-2027) for pact implementation.  .  

112 

 
 
 
 
 
 
 
 
 
 
 
 
     EUROPEAN UNION AGENCY FOR ASYLUM  

Staff 

FTE corres-
ponding to the 
authorised 
budget 

Executed FTE 
as of 31/12/N-1 
(31/12/2022) 

Execution 
rate % 

Headcount
91 as of 
31/12/N-1 
(31/12/ 
2022) 

FTE 
corresponding  
to the 
authorised 
budget (2023) 

Envisaged 
FTE (2024)* 

Envisaged 
FTE (2025)* 

Envisaged 
FTE (2026)* 

External staff  

Contract Agents (CA) 

Seconded National Experts 
(SNE) 

123  

11 

97.67 

79.41 % 

108 

7.71 

70.09 % 

10 

Total CA and SNE 

134 

105.38 

78.64 % 

118 

Total TA, CA and SNE 

505 

438.38 

86.81 % 

451 

Other external staff 

Short-term CA  

Total other external staff 

90 

90 

45.73 

50.81 % 

45.73 

50.81 % 

69 

69 

123  

11 

134 

505 

90 

90 

133  

11 

144 

515* 

6092 

6094 

208  

11 

219 

590 

4093 

4095 

221  

11 

232 

603 

0 

0 

TOTAL STAFF 

595 

484.11 

81.36% 

520 

595 

575* 

630* 

603* 

*  The Agency requested  additional posts for tasks stemming  from the revised mandate and  to address  the new cyber security requirements. The 

Agency is receiving 100 contract agent posts for a period of three years (2025-2027) for pact implementation.  .  

91 Figures include accepted and offered posts. 
92 Envisaged at end of year. 
93 Ibid. 
94 Ibid. 
95 Ibid. 

113 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
B. Additional external staff expected to be financed from grant, contribution or service-level agreements 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Human Resources 

IPA/MENA Contract Agents (CA)  
Seconded National Experts (SNE)  
TOTAL 

C. Other Human Resources 

Year N (2023) 
Envisaged FTE 
17 
0 
17 

Year N+1 (2024) 
Envisaged FTE 
17 
11 
28 

Year N+2 (2025) 
Envisaged FTE 
17 
11 
28 

Year N+3 (2026) 
Envisaged FTE 
3 
11 
14 

* Structural service providers96 

* Interim workers  

Security (HQ) 
IT  
Other (specify) 
Other (specify)  
TOTAL 

Actually in place as of 31/12/N-1 
(31/12/2022)  
18 
30 
- 
- 
48 

Total FTEs in  
Year N-1 (2022)97 
31 

Number 

96 Service providers are contracted by a private company and carry out specialised outsourced tasks of a horizontal/support nature. At the Commission, following general criteria should be 
fulfilled: 1) no individual contract with the Commission 2) on the Commission premises, usually with a PC and desk 3) administratively followed by the Commission (badge, etc.) and 4) 
contributing to the added value of the Commission. 

97 Paid FTEs as of 31 December 2022. 

114 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Table 2: Multi-annual staff policy plan year N+1, year N+2, year 

N+3 (2024-2026)* 

Function 
group 
and 
grade 

AD 16 
AD 15 
AD 14 
AD 13 
AD 12 
AD 11 
AD 10 
AD 9 
AD 8 
AD 7 
AD 6 
AD 5 

AD total 

AST 11 
AST 10 
AST 9 
AST 8 
AST 7 
AST 6 
AST 5 
AST 4 
AST 3 
AST 2 
AST 1 
AST total 
AST/SC 
6 
AST/SC 
5 
AST/SC 
4 
AST/SC 
3 
AST/SC 
2 
AST/SC 1 
AST/SC 
total 
Total 

Year N-1 (2022) 

Year N  
(2023) 

Year N+1 
(2024)* 

Year N+2 
(2025)* 

Year N+3 
(2026)* 

Authorised budget 

Permanent  
posts (PP) 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

Temporary 
 posts (TP) 
0 
1 
0 
3 
5 
3 
16 
23 
59 
68 
30 
28 

0 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 

0 

0 

0 

0 

0 

0 

236 

0 
0 
0 
0 
0 
4 
29 
59 
34 
9 
0 
135 

0 

0 

0 

0 

0 

0 

0 

371 

Actually filled 
as of 
31/12/2022 

Authorised 
Budget 

Envisaged 

Envisaged 

Envisaged 

PP 

TP 

PP 

TP 

PP 

TP 

PP 

TP 

PP 

TP 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 

0 

0 

0 

0 

0 

0 

0 
1 
0 
0 
3 
1 
12 
18 
53 
67 
26 
22 

203 

0 
0 
0 
0 
0 
4 
27 
58 
33 
8 
0 
130 

0 

0 

0 

0 

0 

0 

0 

333 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 

0 

0 

0 

0 

0 

0 

0 
1 
0 
3 
7 
3 
20 
35 
56 
65 
38 
8 

236 

0 
0 
0 
0 
0 
5 
32 
58 
33 
7 
0 
135 

0 

0 

0 

0 

0 

0 

0 

371 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 

0 

0 

0 

0 

0 

0 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 

0 

0 

0 

0 

0 

0 

0 
1 
0 
3 
5 
3 
17 
23 
70 
68 
26 
20 

236 

0 
0 
0 
0 
0 
5 
30 
60 
33 
7 
0 
135 

0 

0 

0 

0 

0 

0 

0 

371 

115 

0 
1 
0 
4 
8 
4 
21 
35 
67 
71 
22 
10 

243 

0 
0 
0 
0 
0 
8 
30 
60 
30 
0 
0 
128 

0 

0 

0 

0 

0 

0 

0 

371 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 

0 

0 

0 

0 

0 

0 

0 

0 

0 
1 
0 
4 
8 
7 
21 
43 
62 
71 
22 
4 
243 

0 
0 
0 
0 
1 
13 
35 
52 
27 
0 
0 
128 

0 

0 

0 

0 

0 

0 

0 

371 

 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Function 
group 
and 
grade 

Year N-1 (2022) 

Year N  
(2023) 

Year N+1 
(2024)* 

Year N+2 
(2025)* 

Year N+3 
(2026)* 

*In 
the 

Authorised budget 

Permanent  
posts (PP) 

Temporary 
 posts (TP) 

Actually filled 
as of 
31/12/2022 

Authorised 
Budget 

Envisaged 

Envisaged 

Envisaged 

PP 

TP 

PP 

TP 

PP 

TP 

PP 

TP 

PP 

TP 

TOTAL 

371 

333 

371 

371* 

371 

371 

table, ‘actually filled’ posts in Year N-1 are all non-vacant posts, including those for which offers have been sent out. 

*  The Agency requested additional posts for tasks stemming from the revised mandate and to 
address  the  new  cyber  security  requirements.  The  Agency  is  receiving  100  contract  agent 
posts for a period of three years (2025-2027) for pact implementation.  ts. 

116 

 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

  External personnel 

Contract Agents 

FTE corresponding 
to the authorised 
budget N-1 (2022) 

Executed FTE as 
of 31/12/N-1 
(31/12/2022) 

Headcount98 as of 
31/12/N-1 
(31/12/2022)  

Function Group IV 

Function Group III 

Function Group II 

Function Group I 

TOTAL 

64 

43 

16 

0 

123 

52.39 

35.77 

9.51 

0 

97.67 

54 

40 

14 

0 

108 

FTE 
corresponding to 
the authorised 
budget Year N 
(2023) 
64 

FTE 
corresponding to 
the authorised 
budget Year N+1 
(2024) 
74 

FTE 
corresponding to 
the authorised 
budget Year N+2 
(2025) 
135 

FTE 
corresponding to 
the authorised 
budget Year N+3 
(2026) 
162 

43 

16 

0 

123 

43 

16 

0 

133 

54 

19 

0 

208 

43 

16 

0 

221 

Seconded National 
Experts 

FTE corresponding 
to the authorised 
budget N-1 (2022) 

Executed FTE as 
of 31/12/N-1 
(31/12/2022) 

Headcount99 as of 
31/12/N-1 
(31/12/2022) 

TOTAL 

11 

7.71 

10 

FTE 
corresponding to 
the authorised 
budget Year N 
(2023) 
11 

FTE 
corresponding to 
the authorised 
budget Year N+1 
(2024) 
11 

FTE 
corresponding to 
the authorised 
budget Year N+2 
(2025) 
11 

FTE 
corresponding to 
the authorised 
budget Year N+3 
(2026) 
11 

98 Figures include accepted and offered posts. 
99 Figures include accepted and offered posts. 

117 

 
 
 
 
 
Short-term 
operational Contract 
Agents 

Function Group IV 
Function Group III 
Function Group II 
Function Group I 

TOTAL 

FTE 
corresponding 
to the 
authorised 
budget N-1 
(2022) 

Executed FTE as 
of 31/12/N-1 
(31/12/2022) 

Headcount100 as 
of 31/12/N-1 
(31/12/2022) 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

FTE 
corresponding 
to the 
authorised 
budget Year N 
(2023) 

FTE 
corresponding 
to the 
authorised 
budget Year N+1 
(2024)101 

FTE 
corresponding 
to the 
authorised 
budget Year 
N+2 (2025)102 

FTE 
corresponding 
to the 
authorised 
budget Year 
N+3 (2026)103 

58 
26 
6 
0 

90 

30.07 
13.11 
2.55 
0 

45.73 

38 
25 
6 
0 

69 

58 
26 
6 
0 

90 

51 
9 

60 

40 

40 

0 
0 
0 
0 

0 

IPA/MENA Contract 
Agents 

Function Group IV 
Function Group III 
Function Group II 
Function Group I 

TOTAL 

FTE 
corresponding 
to authorised 
budget N-1 
(2022) 

Executed FTE as 
of 31/12/N-1 
(31/12/2022) 

Headcount104 as 
of 31/12/N-1 
(31/12/2022) 

FTE 
corresponding 
to the 
authorised 
budget Year N 
(2023) 

FTE 
corresponding 
to the 
authorised 
budget Year N+1 
(2024) 

FTE 
corresponding 
to authorised 
budget Year 
N+2 (2025) 

FTE 
corresponding 
to authorised 
budget Year 
N+3 (2026) 

11 
5 
1 
0 

17 

3.54 
1 

0 

4.54 

5 
1 
0 
0 

6 

11 
5 
1 
0 

17 

11 
5 
1 
0 

17 

9 
1 
0 
0 

10 

p.m. 
p.m. 

p.m. 

100 Figures include accepted and offered posts. 
101 Envisaged by end of year. 
102 Ibid. 
103 Ibid. 
104 Figures include accepted and offered posts. 

118 

 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Table 3: Recruitment forecasts N+1 (2024) following retirement/mobility or new 

requested posts (information on entry level for each type of post: indicative 
table) 

Job title in the Agency 

Type of contract (official, TA* or CA) 

TA/Official 
Function group/grade of recruitment 
internal (brackets) and external 
(single grade) foreseen for 
publication* 

Due to foreseen 
retirement/mobility 

New post requested 
due to additional tasks 

Internal 
(brackets) 

External (single 
grade) 

CA 

Recruitment 
Function Group 
(I, II, III and IV) 

Heads of Centre 
Heads of Unit (TA) 
Heads of Sector (TA) 
Officers (TA) 
Assistants (TA) 
Officers (CA) 
Assistants (CA) 
Assistants (CA) 
Seconded National Experts 

TOTAL 

TBD 
TBD 
TBD 
TBD 
TBD 
- 
- 
- 
- 

TBD 

TBD 
TBD 
TBD 
TBD 
TBD 
- 
- 
- 
- 

TBD 

TBD 
TBD 
TBD 
TBD 
TBD 
- 
- 
- 
- 

TBD 

AD 12 
AD 10  
AD 8 
AD 5 – AD 6 
AST 1 – AST 3 
- 
- 
- 
- 

FG IV 
FG III 
FG II 
- 

*  The Agency requested additional posts for tasks stemming from the revised mandate and to address the new cyber security requirements. The 

Agency is receiving 100 contract agent posts for a period of three years (2025-2027) for pact implementation.  .  

Number of inter-agency mobility Year N (2023) from and to the Agency: none 

119 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Annex V: Human resources – qualitative  

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

A. Recruitment policy 

Implementing rules in place  

Yes 

No 

If no, which other implementing rules are in place 

Engagement of CA  

Model Decision C(2019)3016  

Engagement of TA  

Model Decision C(2015)1509  

Middle management  

Model decision C(2018)2542  

Type of posts  

Model Decision C(2018)8800  

x 

x 

x 

x 

B. Appraisal and reclassification/promotions 

Implementing rules in place  

Reclassification of TA  

Model Decision C(2015)9560  

Reclassification of CA  

Model Decision C(2015)9561  

x 

x 

Yes 

No 

If no, which other implementing rules are in place 

120 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Table 1: Reclassification of TA/promotion of Officials 

Average seniority in the grade among reclassified staff 

Grades 

Year N-5 
(2018) 

Year N-4 
(2019) 

Year N-3 
(2020) 

Year N-2 
(2021) 

Year N-1 
(2022) 

Actual 
average 
over 5 years 

Average over 5 
years (according 
to Decision 
C(2015)9563) 

2.28 

2.57 

3.16 

2.47 

6.05 

4.00 

2.36  

2.29 

2.53  

2.00 

2.56 

2.76 

2.89 

2.25 

3.59 

4.00  

2.28 

3.34 

2.00 

2.08 

2.80  

2.23 

 3.05 

 2.59 

 5.45 

3.08 

2.50 

2.38 

2.10 

3.23 

 4.00 

2.00 

 2.00 

2.08 

 3.75 

 2.69 

2.30 

2.15 

2.79 

 2.55 

 2.52 

 3.23 

 2.61 

5.03 

3.86 

2.00 

2.04 

2.08 

 2.89 

 2.27 

2.79 

AD 5 

AD 6 

AD 7 

AD 8 
AD 8 

AD 9 

AD 10 

AD 11 
AD 11 

AD 12 

AD 13 

AST 1 

AST 2 

AST 3 

AST 4 

AST 5 

AST 6 

AST 7 

AST 8 

AST 9 

AST 10 
(Senior 
Assistant) 

AST/SC 1 

AST/SC 2 

AST/SC 3 

AST/SC 4 

AST/SC 5 

2.8 

2.8 

2.8 

3 

4 

4 

4 

6.7 

6.7 

3 

3 

3 

3 

4 

4 

4 

4 

5 

4 

5 

5.9 

6.7 

8.3 

121 

 
 
 
 
 
  
 
 
 
 
 
  
  
 
 
 
  
  
  
 
 
 
  
  
  
 
 
 
  
  
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Table 2: Reclassification of Contract staff 

Functio
n Group 

Grade 

Staff in activity   
at 1.1.Year N-2 
(01.01.2021) 

How many staff 
members were 
reclassified in Year 
N-1 (2022) 

Average number of 
years in grade of 
reclassified staff 
members 

17 

16 
15 
14 
13 
12 
11 

10 
9 
8 
6 

5 
4 
2 

1 

CA IV 

CA III 

CA II 

CA I 

6 
3 
30 
5 
1 
1 

6 
7 
2 

10 
1 

1 
4 
4 

1 

2 

4 

3 
2.53 
2.01 

4.63 

2.42 

2.10 

Average over 5 years 
(according to Decision 
C(2015)9563) 

Between 6 and 10 
years 
Between 5 and 7 years 
Between 4 and 6 years 
Between 3 and 5 years 
Between 3 and 5 years 

Between 6 and 10 
years 
Between 5 and 7 years 
Between 4 and 6 years 
Between 3 and 5 years 
Between 6 and 10 
years 
Between 5 and 7 years 
Between 3 and 5 years 
Between 6 and 10 
years 
Between 3 and 5 years 

122 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

C. Gender representation 

Table 1: Data on 31/12/Year N-1 (31/12/2022)105 /statutory staff (only officials, AT and AC) 

Administrator level (AD) (FG IV) 

Female 

Assistant level (AST & AST/SC) (FG III & FG 
II) 

Total  

Administrator level (AD) (FG IV) 

Assistant level (AST & AST/SC) (FG III & II) 

Total  

Male 

Grand Total 

Official 

Temporary 

Contract Agents 

Grand Total 

Staff 

% 

Staff 

% 

Staff 

% 

Staff 

% 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

- 

114 

25.85% 

34 

7.71% 

148 

33.56% 

87 

19.73% 

201 

89 

45.58% 

20.18% 

43 

9.75% 

132 

333 

29.93% 

75.51% 

26 

60 

20 

28 

48 

108 

5.90% 

113 

25.62% 

13.61% 

4.54% 

261 

109 

59.18% 

24.72% 

6.35% 

71 

16.10% 

10.88% 

24.49% 

180 

441 

40.82% 

100.00% 

Table 2: Data regarding gender evolution over five years of middle and senior management106 

Female managers 

Male managers 

Year N-5 (2018) 

Year N-1 (2022) 

Number 

% 

Number 

% 

1 

8 

11.1% 

88.9% 

4 

9 

30.77% 

69.23% 

105 Filled/accepted/offered TA and CA posts, excluding SNE and other external staff under Annex IV Table 1. 
106 Staff who is defined as middle manager by the applicable General Implementing provisions on middle management. 

123 

 
 
 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

D. Geographical balance 

Explanatory figures to highlight nationalities of staff (split per Administrator/CA FG IV and Assistant /CA 
FG I, II, III). 

Table 1: Data on 31/12/year N-1 (31/12/2022) - statutory staff only (officials, AT and AC)107 

AD + CA FG IV 

AST/SC - AST + CA FGI/CA 
FGII/CA FGIII 

TOTAL 

Nationality 

Number 

% of total staff 
members in AD 
and FG IV 
categories 

Number 

AT 
BE 
BG 
CH 
CY 
CZ 

DE 
EE 
EL 
ES 
FI 
FR 
HR 
HU 
IE 
IT 
LT 
LV 
MT 
NL 
PL 
PT 
RO 
SE 
SI 
SK 
UK 
TOTAL 

5 
17 
6 
1 
1 
3 
8 
2 
41 
12 
2 
18 
1 
5 
3 
60 
1 
1 
20 
7 
11 
4 
10 
7 
2 
5 
4 
257 

1.95% 
6.61% 
2.33% 
0.39% 
0.39% 
1.17% 

3.11% 
0.78% 
15.95% 
4.67% 
0.78% 
7.00% 
0.39% 
1.95% 
1.17% 
23.35% 
0.39% 
0.39% 
7.78% 
2.72% 
4.28% 
1.56% 
3.89% 
2.72% 
0.78% 
1.95% 
1.56% 
100.00% 

1 
4 
2 
0 
1 
2 
2 
1 
35 
12 
0 
7 
6 
4 
1 
47 
5 
2 
19 
2 
9 
6 
10 
0 
3 
3 
0 
184 

% of total staff 
members in AST 
SC/AST and FG I, 
II and III 
categories 
0.54% 
2.17% 
1.09% 
0.00% 
0.54% 
1.09% 

1.09% 
0.54% 
19.02% 
6.52% 
0.00% 
3.80% 
3.26% 
2.17% 
0.54% 
25.54% 
2.72% 
1.09% 
10.33% 
1.09% 
4.89% 
3.26% 
5.43% 
0.00% 
1.63% 
1.63% 
0.00% 
100.00% 

Number  % of total staff 

6 
21 
8 
1 
2 
5 
10 
3 
76 
24 
2 
25 
7 
9 
4 
107 
6 
3 
39 
9 
20 
10 
20 
7 
5 
8 
4 
441 

1.36% 
4.76% 
1.81% 
0.23% 
0.45% 
1.13% 

2.27% 
0.68% 
17.23% 
5.44% 
0.45% 
5.67% 
1.59% 
2.04% 
0.91% 
24.26% 
1.36% 
0.68% 
8.84% 
2.04% 
4.54% 
2.27% 
4.54% 
1.59% 
1.13% 
1.81% 
0.91% 
100.00% 

107 Filled/accepted/offered TA and CA posts, excluding SNE and other external staff under Annex IV Table 1. 

124 

 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM  

Table 2: Evolution over five years of the most represented nationality in the Agency   

Most represented nationality 

Year N-5 (2018) 

Year N-1 (2022) 

Number 

% 

Number 

% 

Italian 

36 

18.2% 

107 

24.26%108 

E. Schooling 

Agreement in place with the European School(s):  
 Contribution agreements signed with the 
EC on type I European schools 
Contribution agreements signed with the 
EC on type II European schools 

             None 

Yes 

Yes 

No 

No 

x 

x 

Number of service contracts in place with 
international schools 

The Agency has in total 82 Service Level 
Agreements in place with schools which are either 
fully international or not primarily international in 
their character and are providing pre-primary, 
primary and secondary education. 
Agreements per location: Malta (39), Italy (17), 
Cyprus (10), Spain (2), Greece (11), Poland (2), 
Belgium (1).  

Description of any other solutions or actions in place:  

In Malta and other places of the Agency’s work assignment, such as Italy, Cyprus, Spain, Greece and 
Poland, there is absence of European Schools as well as of the accredited European Schools of type I 
and II.  

The exception to the above is Brussels, Belgium, where the education in the European School is 
available. However, a Service Level Agreement has been signed with a pre-primary school.  

The Agency strives to attract, engage and retain the staff of the highest standards, recruited on the 
broadest possible geographical basis in all its work locations. In order to fulfil the aforesaid, the 
Agency took the necessary measure of social nature allowing it to compensate for the unequal 
working conditions to which the staff of the Agency is subjected to, compared with other staff working 
for the European Union bodies where the European Schools are available and providing free of 
charge education.  

In 2016 the Management Board adopted two decisions which regulate specifically the payment of the 
education cost in the pre-primary educational establishments and schools offering primary and 
secondary education. These two decisions are fostering a non-fees education paying approach, for all 
Agency staff and their dependent children, in all affected locations.  This approach is fully respecting 
the geographical balance among the Agency’s staff members and their dependent children. 

The Agency’s staff members, serving in all geographical locations, and regardless their nationality, 
are free to choose both, the pre-primary or primary and secondary educational establishments, which 

108   Percentage out of total statutory staff (officials, AT, CA) as reported in Table 1 in this Annex. 

125 

 
 
 
 
 
 
 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

suits the best to their children needs. The Agency’s administration undertakes all legal steps in 
establishing the Service Level Agreement with chosen school, if the said is not in place yet. The 
Agency is fully covering all eligible education costs.   

The Agency has the following Service Level Agreements in place: 

Malta – pre-primary: 

1  Quality School International 

2  St Edwards College 

Malta – primary and 
secondary: 
Chiswick  House  School  /  St. 
Martin’s College 
2  Newark School 

1 

Cyprus – pre-primary: 

1  EFCN – French Cypriot School 

2  English Nursery 

3  Verdala International school 

3  Oxbridge Tutors Ltd 

3  Little Stars Montessori Nursery 

4 

Active  Learning  -  Starting 
Blocks 

4  Quality School International 

5  Casa Maria Montessori 

5  St Catherine's High School 

6  Chiswick House School 

6  St Edwards College 

7  Flutterby Childcare Centre 

7  St Michael School 

4 

The 
children 
Workshop/Montessori  Training 
Centre Cyprus 
5  Giraffe Nursery 

Cyprus – primary and 
secondary: 
American International School of 
Cyprus 

1 

8  First Steps 

9  Jolly Jumpers 

10  Kaell's 

8  Verdala International School 

2  EFCN – French Cypriot School 

Italy – pre-primary: 

Greece – pre-primary: 

1 

Il Giardino Segreto 

1  Dorothy Snot 

11  Kid's Haven 

2  Anna Micheli Bilingual School 

2 

Ecole Maternelle Experimentale 
d'Orientation Francaise 

12  Kids’ Ark Ltd 

13  Little Einsteins 

3 

4 

Menic International SRL - Le 
Maisonnette Nomentano 
Il Piccolo Principe - Asilo Nido 
Le Petit Bateau 

14  Littleminds Learning Centre 

5  Pinko e Pallino SRL 

3  Platon 

4  Flopsy Bunnies Playgroup 

5 

345 British Nursery Preschool 
and Kindergarten 

15  Magic Kingdom 

6  Scuola Materna Silvia 

6  Mary Poppins 

16  Magic Castle Waldorf 

7  Southlands SRL 

17 

Mickeys Child Educare 
Centre 

18  My Poppins & Co 

8 

9 

The  Giving  Tree 
Formazione 
MOF 
Maisonnette Eur 

2007 

SRL 

-  Frasi 

- 

La 

19  Newark Kindergarten 

10  Nido InsideOut SRL 

20  Niki's Nursery 

21  Noddys Kindergarten 

22  Peekaboo 

23  Pepprina - Vista Coop 

24  Pyramid Childcare Centre 

11 

12 

I Marmocchi 2 S.R.L. 
MEI  2.0  S.r.l  –  La  Maisonette 
Tre Fontane   

Italy – primary and secondary: 

Marymount International 
School 

MEI 2.0 S.r.L – La Maisonnette 
Multilingual Education Institute  

1 

2 

Greece – primary and 
secondary: 

1  American College of Greece 

2 

American Community School of 
Athens 
3  Arsakeio 

4  Platon 

5  Pinewood International School 

Poland – primary and 
secondary: 

1  Akademeia High School 

25  SamSam Childcare Centre 

3  Anna Micheli Bilingual School 

2  British International School 

26  Stepping Stones 

27  Tiny Toes 

28  Wiggles n' Wriggles 

29  YoYo Kids 

Spain – pre-primary: 

1  Little House School 

Spain – primary and secondary: 

1  American School of Madrid 

Belgium – pre-primary: 

1 

Jardin d’Eden 

126 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM  

Annex VI: Environment management  

In  2022,  the  Agency  launched  a  preparatory  phase  for  the  design  and  implementation  of  an 
environmental  management  system  and  achievement  of  EMAS  registration.  EMAS,  the  EU  Eco-
Management  and  Audit  Scheme,  is  a  management  instrument  developed  by  the  European 
Commission  for  the  evaluation,  reporting,  and  improvement  of  an  organisation’s  environmental 
performance.  

The  EUAA’s  management  identified  preliminary  objectives  towards  achieving  environmental 
protection and sustainable development with a focus on: 

  The steps leading to EMAS registration; 
  Ensuring the resources needed for EMAS implementation; 
  Ensuring that the environmental objectives are compatible with the EUAA’s strategy; 
  Ensuring that EMAS achieves its intended outcomes; 
  Management accountability for the effectiveness of EMAS; 
  Supporting  other  management  roles  to  demonstrate  their  leadership  in  their  areas  of 

responsibility; 

  Ensuring appropriate internal communication of the benefits of EMAS; 
  Promoting continual environmental improvement in the longer term. 

In  line  with  the  EMAS  requirements,  an  initial  environmental  review  was  conducted  and  a  legal 
register  was  compiled  in  2022.  These  were  supplemented  by  identification  of  the  Agency’s 
environmental aspects and relevant data collation for the period 2019 to 2022. A preliminary project 
and resources plan for the subsequent EMAS design and implementation phases was also prepared. 
Following on from the (expected) decision of the EUAA’s management to launch an EMAS project in 
2023,  design  and  implementation  of  an  environmental  management  system  will  proceed  during 
2023 and into 2024.   

On completion of the system implementation in 2024, an internal audit will be conducted before the 
system is independently verified and an application is made with the competent authority for EMAS 
registration. The initial scope of the system is expected to cover the Agency’s current headquarters 
in Malta and will take into account local constraints, including geographic limitations (Malta being an 
archipelago with no land connections to the European mainland and on the southernmost border of 
the  EU),  as  well  as  other  constraints  such  as  the  buildings’  age  and  potential  for  upgrades  and 
retrofitting. The cost element will have to be factored in, as substantial investment could be required 
to meet acceptable standards. 

The Management Board will be updated on progress made as well as on identified opportunities 
and constraints.  

127 

 
 
 
 
Annex VII: Building policy – Year N (2023)  

Surface area (in m2) 

Rental contract 

Office space  Non-office 

Total 

Rent (€/year) 

9,208 m2 

3,082  
m2 

12,290 
m2 

€2,104,699 

2,017 m2 

142 m2 

2,159 m2 

€737,892 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Duration of the 
contract 

Type 

Until  
05.02.2028 
(extendable) 

Lease 
Agreement 
(Seat 
Agreement) 

Break-
out 
clause  
Y/N 
N 

Conditions 
attached to 
breakout 
clause 
- 

Lease 
agreement 

Y 

7 years from 
05.02.2024. (first 
2 years ‘di fermo’ 
and the following 
5 ‘di rispetto’ 
(extendable 2+2) 

6 months 
notice after 
the initial ‘di 
fermo’ 
period of 
two years. 
Article 16 
- 

Host  
country 
(grant or 
support) 

Malta (in 
kind 
support of 
approx. 
€500,000) 
Malta (-) 

Italy (-) 

300 m2 

300  
m2 

€78,844,04 
until 31.7.2023 

Until  
31.07.2023 

Lease 
Agreement 

708 m2  

351 m2 

1,059 m2 

€300,000 

1,108 m2 

- 

1,108  
m2 

€0 
(rent-free) 

Until 
31.07.2029 
(extendable 
another six years) 
Until 31.12.2025 
(extendable) 

Lease 
agreement  

Administrativ
e 
Arrangement 

N 

Y 

Y 

128 

12 months 
notice- art 4 

Italy (-) 

Greece 
(support) 

No 
termination by 
host country 
during initial 
term; the 
Agency can 
terminate at 

No. 

Building 
name and 
type 

Location 

1 

2 

Transport 
Malta 
Building 
(office) 

Trident 
Park, 
Notabile 
Gardens, 
no. 4, level 
2 (office) 

3 

Operational 
office in 
Rome 
(office) 
4  Operational 
office in 
Rome 
(office) 
5  Operational 
office in 
Athens 
(office) 
Keranis 
building 
(office) 

Winemakers 
Wharf, Valletta 
Harbour, Malta 

Mdina Road, 
Zone 2, 
Central 
Business 
District, 
Birkirkara CBD 
2010, Malta 
Via IV 
Novembre 
(level 3), Rome, 
Italy 
Via della 
Cordonata 7, 
Rome, Italy  

Keranis 
Building, 5th 
Floor, Thivon 
198, Ag. 
Ioannis Rentis 
182 33, 

 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

No. 

Building 
name and 
type 

Location 

Athens, 
Greece 

Surface area (in m2) 

Rental contract 

Office space  Non-office 

Total 

Rent (€/year) 

Duration of the 
contract 

Type 

Break-
out 
clause  
Y/N 

6 

7 

Pagani 
Building 
(operational 
office) 
Brussels 
Liaison 
Office 
(office) 

8  Cyfield 

Building 
(operational 
office) 

9  Madrid 
(Spain) 

Mytilini, 
Lesvos, 
Greece 

Conseil 
Central de 
l'Economie/ 
Centrale Raad 
voor het 
Bedrijfsleven 
Avenue 
d’Auderghem 
20, Brussels, 
Belgium 
10 Strovolos 
Avenue, 2011 
Strovolos, 
Nicosia, 
Cyprus 
José Abascal 
39 Street – 
28003, 
Madrid. 

600 m2 

42 m2 

1,371 m2 

60.3 m2 

- 

- 

- 

- 

600 m2  

€0  

42 m2 

€7,357.50  
€6,163.80  
(new contract: 
price for six 
months) 

1,371 m2 

€252,000 

31.03.2023. 
extended till 
31.12.2023. free of 
charge 
Previous contract 
expired on 
30.09.2023. 
New contract from 
01.10.2023. with 
possibility of 
extending for 
additional 3+3+2 
months  

23.05.2028 
(extendable two 
times by two 
years) 

60.3 m2 

- 

n/a 

129 

Conditions 
attached to 
breakout 
clause 
any time 
without 
compensation 
or penalty, 
with 12-
months’ 
notice 
six-months’ 
notice 

Host  
country 
(grant or 
support) 

Greece 
(-) 

one-month 
notice 

Belgium 
(-) 

Lease 
Agreement  

Lease 
Agreement  

Y 

Y 

Lease 
Agreement 

Y 

nine-
months’ 
notice 

Cyprus (-
) 

n/a 

n/a 

Spain 
(support) 

Administrati
ve 
agreement 
for a 
temporary 

 
 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

No. 

Building 
name and 
type 

Location 

Office space  Non-office 

Total 

Rent (€/year) 

Duration of the 
contract 

Type 

Surface area (in m2) 

Rental contract 

10  Gran 

Canaria 
(Spain) 

11 

EU 
Delegation 
to Türkiye 
(office) 

12  EU 

Delegation 
to Serbia 
(office) 

13  EU 

Delegation 
to Cairo 
(Egypt) 

Ministry of 
Inclusion 
Casa del Mar, 
Leon y Castillo 
322 Street, 
35007, Las 
Palmas, Las 
Palmas de 
Gran Canaria 
Ugur Mumcu 
Cadessi 88 – 
Kat 5, 06700, 
Gaziosmanpas
a, Ankara, 
Türkiye  
Vladimira 
Popovica 40, 
11070, New 
Belgrade, 
Serbia 
Nile City 
Towers, North 
Tower, 2005c, 
Corniche El Nil, 
10th floor, 
Ramlet Boulaq, 
11221 in Cairo – 
Egypt 

75.95 m2 

4.18 m2 

80.13 m2 

- 

n/a 

13.98 m2   

8.02 m2 

22 m2 

Estimated 
cost: €13,853  

indefinite 

13 m2  

6 m2 

19 m2 

Estimated 
cost: €7,320  

indefinite 

14 m2 

3 m2 

17 m2 

 €11,088  

indefinite 

arrangemen
t 
Administrati
ve 
agreement 
for a 
temporary 
arrangemen
t 
Administ-
rative 
Arrangment 

Administ-
rative 
Arrangemen
t 

Administrati
ve 
Arrangemen
t 

TOTAL 

15,531.23 m2 3,596.2 m2 19,127.43 m2  €3,519,217.34 

Break-
out 
clause  
Y/N 

Conditions 
attached to 
breakout 
clause 

n/a 

n/a 

Host  
country 
(grant or 
support) 

Spain 
(support) 

Y 

Y 

Y 

three-
months’ 
notice 

Türkiye 
(-) 

Serbia (-) 

Egypt (-) 

three-
months’ 
notice 

three-
months’ 
notice 

130 

 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Building projects in planning phase 

Malta  

The EUAA’s need for office space and meeting space has significantly changed. Due to 
additional responsibilities and tasks as well as an increase in staff, the current premises in 
Malta are too small to entirely support the Agency in the execution of its mandate. Therefore, 
the Agency procured additional office space to host some of the staff and meeting and 
training facilities. The premises of approximately 2,159 sqm should accommodate 125 
workstations as well as training facilities for 80-120 delegates. The new premises should be 
operational by January 2024. 

At the same time, the Agency will not continue with the refurbishment project of the current 
headquarters in Malta (i.e. modification and upgrading of available space, relocation of the 
lobby and reception area, as well as creation of adjacent training room spaces) as the main 
activities will not be initiated/implemented. 

Spain 

EUAA personnel is currently premised in office space provided free of charge by the Spanish 
authorities.  

As this is a temporary arrangement, building procedure for a representative office in Madrid is 
under preparation. To bridge the gap, the Agency will be procuring serviced workstations 
(min. 10). A procedure is to be launched shortly for a framework services contract. The initial 
period of execution is 12 months renewable once, depending on the extension of EUAA 
operations there and the signature of a rental building contract for EUAA premises. 

Lithuania  

EUAA personnel was initially premised in office space provided by local authorities. As this 
solution was no longer feasible, the Agency procured serviced working stations for staff and 
personnel deployed in Vilnius. As per the service framework contract signed, a minimum of 
three working stations are provided for a period of two years starting from April 2023.  

Slovenia  

EUAA personnel is premised temporarily in office space of local authorities, free of charge. 
Procurement of serviced workstations in the Slovene capital is to be launched shortly. 

Austria 

EUAA personnel is premised in office space provided by the Federal Agency for Reception 
and Support Services, until the end of the amended operational plan (31 December 2024).  

Romania  

The decision on a lease contract is postponed and will depend on the evolution of EUAA 
operations there. In the meantime, the Agency has recourse to rental of working stations.  

The current service contract for working stations in Bucharest expires on 31 August 2023. 
Procurement will be shortly launched for the provision of a minimum of twelve serviced 
workstations until the end of the current operating plan with Romania (December 2023). 

131 

 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Greece  

In view of the expiration of the lease agreement for the EUAA’s operational sub-office on the 
Greek island of Lesvos at the Pagani Building in Mytilini earlier this year, the Agency had 
discussed with the host country authorities to move to a building of the Greek Asylum 
Services (GAS) close to the current building as of 31 March 2023. The administrative 
arrangement with GAS was signed in July 2022; in line with the agreement, the EUAA will be 
hosted by GAS with no rental costs, against the Agency’s one-off fitting-out expenditure. As 
administrative procedures are delaying the move, the Agency has agreed with national 
authorities extended its stay in the Mytilini building free of charge until the end of 2023. 

Belgium  

Current lease will be renewed for a further 12 months at the end of September 2023. In the 
meantime, EUAA will be looking to launch a procurement procedure for independent offices, 
as plans for the rental of shared premises with Frontex, eu-LISA and CEPOL did not 
materialise.  

Co-location arrangements 

At request of the EEAS, a Service Level Agreement is being negotiated, whereby co-location 
administrative arrangements between the Agency and the EEAS would be converted to 
Office Hosting Arrangements. 

Other 

The EUAA Regulation requires the Agency to deploy liaison officers to the Member States, 
with the possibility for one liaison officer covering a maximum of four Member States. The 
Regulation also provides for the possibility to deploy liaison officers to third countries. 
Subject to the final decision of the Management Board on where liaison officers are to be 
deployed and hosted, liaison offices will need to be opened accordingly. The EUAA is 
considering short- or medium-term rental solutions.  

Building projects submitted to the European Parliament and the Council  

N/A 

132 

 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Annex VIII: Privileges and immunities  

Agency 
privileges 

Privileges granted to staff 

Education / day care 

Day care is not available 
under the current Seat 
Agreement. 

Protocol of privileges and  
immunities / diplomatic status 

Privileges available to statutory staff and external 
staff  members  include  exemption  from  national 
taxes  on  salaries,  wages  and  emoluments.  This 
extends  to  all  those  who  receive  a  retirement, 
invalidity  or  survivor’s  pension  paid  by  the 
Agency.     

immunity 

Staff  members  also  enjoy 
from 
jurisdiction as regards acts carried out by them in 
their  official  capacity  and  exemption 
from 
immigration  restrictions  and  formalities  for  the 
registration of foreigners including their spouses 
and dependent family members.  

Tax 

addition,  Value  Added 

(VAT) 
In 
Reimbursement  on  eligible  local  and  overseas 
purchases,  importation  of  owned  vehicles  VAT 
Free,  free  annual  road  tax,  VAT  Free  and 
Registration Tax Free purchases of new vehicles 
and,  the  right  to  export  their  used  and  owned 
personal and household effects and vehicles on 
completion  of  their  duties  at  the  Agency,  are 
other  privileges  available  to  the  staff  members 
following  their  engagement  with  the  Agency  in 
Malta. 

133 

 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

Annex IX: Evaluations 

Evaluation approach 

Requirements  for  conducting  evaluations  are  laid  down  in  the  Agency’s  Founding  and  Financial 
Regulations, and form part of the Internal Control Framework.  

As provided in the Agency’s Financial Regulation (Article 29), any programmes and activities that entail 
significant spending shall be subject to ex ante and retrospective evaluations.  

Evaluations are prospective and reflective feedback mechanisms that promote: 

  Transparency and accountability; 
  More relevant, efficient and effective implementation;  
  Change management and institutional knowledge building; 
  Quality results and processes, good practices and lessons learned; 
  Coherence, complementarity and added value. 

The dedicated Agency-wide Evaluation Advisory Group, established by the Executive Director in 2021, 
promotes  harmonisation  of  evaluations  within  the  Agency  and  facilitates  multi-annual  evaluation 
planning and reporting, synergies and collaboration. 

Evaluations  are  conducted  in  line  with  the  European  Commission’s  Better  Regulation  Guidelines,  as 
implemented  in  the  Agency’s  evaluation  framework.  The  latter  establishes  the  criteria  for  identifying    
interventions eligible for evaluation and lays down the common approach to be followed, thus assuring 
unbiased evaluations and the required quality assurance.  

Evaluation plan for 2024  

Note: Ex post evaluations of operational plans are subject to confirmation and depend on the decision 
made to extend a plan for another period, to terminate the support provided once a plan ends, or to 
continue providing support under a new plan. An ex post evaluation will be conducted in the second 
and third scenarios. 

Intervention Title 

Reasoned justification 

Successor to pilot for 
North Africa and Niger 
(under RDPP) 
Road map: Morocco 

Operational plan 
2022-24: Slovenia 

Horizontal operational 
plans evaluation 

Operational plan 
2022-24: Cyprus 

Fulfilment of objective 2 
within 2.6.1, in work 
programme 2024 
Fulfilment of objective 2 
within 2.6.1, in work 
programme 2024 
Mandatory ex post 
evaluation under EUAA 
Regulation 
Fulfilment of relevant 
objectives within 2.1.1, in 
work programme 2024.  
Mandatory ex post 
evaluation under EUAA 
Regulation 

Evaluation 
type 
Ex ante 

Evaluation 
start 
Q2 2024 

Evaluation 
type 
Internal 

Ex ante 

Q4 2024 

External 

Ex post 

Q2 2024 

Internal 

Ex post 

Q2 2024 

External 

Ex post 

Q3 2024 

External 

134 

 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Intervention Title 

Reasoned justification 

Operational plan 
2022-24: Greece 

Operational plan 
2022-24: Italy 

Operational plan 
2022-24: Malta 

European asylum 
curriculum 

Operational plan 
2023-24: The 
Netherlands 
Operational plan 
2023-24: Belgium 

Operational plan 
2023-24: Austria 

Operational plan 
2023-24: Bulgaria 

Impact evaluation 
(randomised control 
trial) 

Mandatory ex post 
evaluation under EUAA 
Regulation 
Mandatory ex post 
evaluation under EUAA 
Regulation 
Mandatory ex post 
evaluation under EUAA 
Regulation 
Fulfilment of objectives 
1 and 2 within 2.3.1, in 
work programme 2024 
Mandatory ex post 
evaluation under EUAA 
Regulation 
Mandatory ex post 
evaluation under EUAA 
Regulation 
Mandatory ex post 
evaluation under EUAA 
Regulation 
Mandatory ex post 
evaluation under EUAA 
Regulation 
Fulfilment of relevant 
objectives within 2.1.1, in 
work programme 2024.  

Evaluation 
type 
Ex post 

Evaluation 
start 
Q3 2024 

Evaluation 
type 
External 

Ex post 

Q3 2024 

External 

Ex post 

Q3 2024 

External 

Ex post 

Q3 2024 

External 

Ex post 

Q4 2024 

Internal 

Ex post 

Q4 2024 

Internal 

Ex post 

Q4 2024 

Internal 

Ex post 

Q4 2024 

Internal 

N.A. 

Q4 2024 

External 

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Annex X: Strategy for the organisational 
management and internal control systems  

How internal control systems are organised and designed to deliver set objectives 

The strategy for the organisational management of the Agency’s internal control systems is 
documented in Decision No 42 of the Management Board (MB)109 of 21 December 2018.  

The Agency’s Internal Control strategy constitutes the second line of defence of its corporate 
governance model. Within this model, the Internal Control Strategy is designed and implemented to 
provide reasonable assurance to both the Executive Director (ED) and the MB on the achievement of 
the set objectives: 

The MB is the governing and planning body of the Agency, which aims to ensure that the organisation 
performs effectively its duties. The ED is independent in the performance of her/his tasks and is the 
legal representative. She/he is accountable to the MB for her/his activities and has the overall 
responsibility for the day-to-day administration of the Agency and for implementing the decisions of 
the MB and the budget as Authorising Officer (AO). She/he also has powers conferred on the 
appointing authority by the Staff Regulations. The ED is supported in her/his role and responsibilities 
on this first line of defence by the staff and managers.    

As the first line of defence, the staff and management own and manage risks. They also are 
responsible for implementing corrective actions to address process and control deficiencies. Within the 
second line of defence, the Internal Control Coordinator (ICC), with the support of the Internal Control 
and Risk Management Sector in the Executive Office, provides reasonable assurance to the ED that the 
Agency’s internal control strategy is properly developed and designed, effective and efficient controls 
are in place, and operating as intended. In the third line of defence, the Internal Audit Service (IAS) 
provides comprehensive assurance based on the highest level of independence and objectivity on the 
effectiveness of the internal control strategy, including the manner in which the first and second lines 
of defence achieve risk management and control objectives. 

109  EASO/MB/2018/159. 

136 

 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

a)  Best international practices and the internal control framework of the Commission 

The strategy consists of five internal control components, which are built on 17 principles. It based on 
the COSO 2013 Internal Control-Integrated Framework and the Internal Control laid down by the 
Commission for its own services. The ED is fully responsible for the effective and efficient 
implementation of the internal control strategy by establishing various controls, checks and supervisory 
arrangements aimed at ensuring sound financial management, compliance with the regulatory 
framework, as well as highlighting control breakdown, inadequate processes and unexpected events 
of the first line of defence. 

The primary source of information for this Internal Control Self-Assessment (ICSA) are internal control 
monitoring criteria indicators (ICMC)110 adopted by the Management for each financial year. The 
secondary source of information is mainly based on ex-post controls on the efficiency and 
effectiveness of the Agency’s internal control systems.  

The implementation of the corrective actions is documented in the Register of Deficiencies and 
Corrective Action Plan. It is to be noted that considering the fact that the internal control self-
assessment is a continuous exercise, the Register of Deficiencies and Corrective action plan will be 
updated as soon as new ex-post controls or control bodies recommendations or observations are 
issued, together with the agreed corrective actions. Therefore, the number of corrective actions may 
increase compared to previous reporting periods. 

b)  Risk management 

Based on its Risk Management Manual111, the ED annually implements a risk assessment exercise in 
order to better identify, assess and respond to potential issues that could affect the execution of the 
organisation's activities and the achievement of its objectives. To address these risks and identify new 
arising ones, the Management is regularly monitoring the Central Risk Register. 

c)  Anti-Fraud Strategy 

The Anti-Fraud Strategy forms part of the Agency’s risk management process. However, given the 
importance and complexity of the issue, fraud is addressed in a dedicated, comprehensive and specific 
fraud risk management process. The process runs in parallel to the annual risk management exercise, 
is closely linked to it and is also based on the COSO fraud risk management methodology. Therefore, 
despite being part of the internal control system, the fraud risk management process is considered as 
a separate, additional tool to further strengthen the internal control systems. 

The Anti-Fraud strategy 2020-2022 was adopted by the Management Board on 6 July 2020 (MB 
Decision No 61). The anti-fraud objectives, priority measures and control activities are available on the 
Agency’s website. An update of the Strategy for 2023-2025 will be proposed to the Management 
Board by the end of 2023. 

110The ICMC are the indicators of performance and compliance with Internal Control Principles defined by the Management for 
a given period of time. For each indicator, the Management defines the baseline value at the beginning of the period as well 
as  the  expected target to  be  achieve  at  the  end  of the  period  under  assessment.  The  internal  control  monitoring  criteria 
results for 2022 are available on the Agency’s website.  

111EASO/EDD/2020/117 of 15 December 2020 on the revised Risk Management Manual. 

137 

 
 
 
 
 
 
 
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d)  Policy for management and prevention of conflict of interests and ethics guidance 

This policy sets out the principles, procedures and tools aimed at preventing, identifying and managing 
situations of conflict of interest. Adopted in November 2013, the policy was reviewed in 2022 to take 
into account, amongst others, changes introduced by the EUAA Regulation. The updated policy was 
adopted by the Management Board on 11 January 2023 112.

112Management Board Decision No 122 of 11 January 2023 decision on the rules governing the prevention and management 

of conflicts of interest of the members of the Management Board, conflicts of interest connected to membership of 
organisations and competent bodies of the Consultative Forum, and on the ethical guidance applicable to the Management 
Board 

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EUROPEAN UNION AGENCY FOR ASYLUM 

Annex XI a: Plan for grant, contribution or service-level agreements 

General information 

Financial and HR impact 

Total 
amount 

Duration  Counter-

part 

Short   
description 

N (2023) 

N+1 
(2024) 

N+2 
(2025) 

N+3 
(2026) 

Actual or 
expected 
date of 
signature 

Grant and contribution agreement 

DG NEAR  Protection-

Amount 

€1,500,000 

€1,750,000 

€1,750,000 

€40,000 

47 
months 

24.06.2022   €6,000,000 

EU Regional 
Support to 
Protection-
sensitive 
Migration 
Management 
Systems in the 
Western 
Balkans – 
Phase III 
Voluntary financial contributions from Member States 

sensitive 
Migration 
Management 
in the Western 
Balkans 

Number 
of CAs 

Number 
of SNEs 

10 

0 

10 

0 

18.12.2020  €282,316 

36 
months 

Voluntary and 
earmarked 
contributions 
to the 
Roadmap for 

Denmark  Roadmap of 
Cooperation 
between the 
EUAA and 
Egypt 

Amount 

€83,728 

€15,000113 

Number 
of CAs 
Number 
of SNEs 

1 

0 

1 

0 

113   The Roadmap for Cooperation with Egypt ends on 31.01.2024. 

139 

10 

0 

- 

- 

- 

p.m. 

0 

- 

- 

- 

 
 
 
 
 
 
 
 
 
SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

General information 

Financial and HR impact 

Total 
amount 

Duration  Counter-

part 

Short   
description 

N (2023) 

N+1 
(2024) 

N+2 
(2025) 

N+3 
(2026) 

Actual or 
expected 
date of 
signature 

03.09.2020 

 €550,000 

16.12.2020 

€551,216 

36 months 
3 months 
reporting 
period 

Czechia 

Denmark 

Regional pilot 
capacity 
building 
project for 
North Africa 
and Niger 

Amount 

€367,781 

€40,000114 

Number 
of CAs 
Number 
of SNEs 

6 

0 

6 

0 

- 

- 

- 

- 

- 

- 

cooperation 
with Egypt 
Voluntary and 
earmarked 
contribution to 
the EUAA 
Regional Pilot 
Project for 
North Africa 
and Niger 

Total  Amount 
Number 
CAs 

€1,951,509 
17 

€1,805,000 
17 

€1,750,000 
10 

€40,000 
p.m. 

114   The Regional Pilot Project for North Africa and Niger ends on 15.02.2024, including the 3-month reporting period. 

140 

 
 
 
 
 
 
 
 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

Actual or 
expected date of 
signature 

Total 
amount 

General information 

Duration 

Counterpart 

Short description  

Financial and HR impact 

N 
(2023) 

N+1 
(2024) 

N+2 
(2025) 

N+3 
(2026) 

Service-level agreements 
Staff selection 
services 

18.06.2010. 

10.02.2012; 
amended on 
30.11.2016 
28.09.2021; 
amended on 
22.11.2022. 

Translation services 

Administrative 
assistance for the 
recruitment of 
trainees 
Provision of 
conference 
interpretation 
services for meetings 
Publications Office 
services 

N/A 

N/A 

N/A 

Automatically 
renewed on 
annual basis  
Automatically 
renewed on 
annual basis  
Indefinite 

15.09.2022. 

N/A 

Automatically 
renewed on 
annual basis 

06.08.2018. 

N/A 

Indefinite 

Provision of IT 
security support 
services (SLA CERT-
EU-022-02) 
SLA between DG HR 
and EASO  

19.07.2015; 
amended on 
10.04.2019; and 
20.12.2019. 
08.12.2017; 
amended on 
21.12.2018.  

N/A 

N/A 

Automatically 
renewed on 
annual basis 

Automatically 
renewed on 
annual basis 

EPSO 

Staff selection service 
support 

Translation 
Centre 

Translation and other 
language services 

DG EAC 
(Traineeships 
Office) 

DG 
Interpretation 

Administrative assistance, 
including financial 
management, for trainee 
recruitment 
Provision of conference 
interpretation services for 
meetings 

Use of services by the 
Publications Office of the 
European Union 

Catalogue of services by 
the EU Computer 
Response Team (CERT-EU) 

Sysper; learning and 
development and medical 
services; security 
clearance, access badges 
and parking permits; 

Publications 
Office of the 
European 
Union 
DIGIT (on 
behalf of 
CERT-EU) 

DG HR 

141 

 
 
 
 
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
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Actual or 
expected date of 
signature 

Total 
amount 

General information 

Duration 

Counterpart 

Short description  

Financial and HR impact 

N 
(2023) 

N+1 
(2024) 

N+2 
(2025) 

N+3 
(2026) 

SLA between DG HR 
and EASO 

DG Budget’s 
catalogue of services  

19.01.2016; 
amended three 
times 
14.01.2020.   

N/A 

N/A 

Organisation of 
courses 

Shared support office 
of the EU Agencies 
Network  
Testa 
infrastructure      
Entitlements for 
employees  

SLA between EPSO 
and the Agencies 

Global SLA DIGIT-011 

Automatically 
renewed on 
annual basis 
Automatically 
renewed on 
annual basis 
Indefinite 

Automatically 
renewed on 
annual basis 
N/A 

11.02.2011. 

N/A 

06.03.2018. 

N/A  

30.09.2014. 

N/A 

28.01.2019. 

N/A 

N/A 

18.06.2010. 

N/A  

N/A  

21.03.2019; 
amended on 
1.01.2020, 
30.03.2021 and 
15.12.2022 

Automatically 
renewed on 
annual basis 

Automatically 
renewed on 
annual basis 

DG HR 

complaints/inquiries and 
IDOC Helpdesk 
Production EU 'laissez 
passer' 

DG BUDG 

DG Budget’s catalogue of 
services 

Offer and organisation of 
courses  

Costs of the shared support 
office of the EU Agencies 
Network 
Testa infrastructure 

Pay masters office services 
regarding entitlements of 
employees 
Publication of vacancy 
notices on EPSO website, 
access to EPSO framework 
contract 
ICT services (e-
procurement, Cloud 
Brokering, IT hosting of 
ABAC, IT Assets, RACHEL 
services) 

European 
Administrative 
School (EAS) 
EFSA 

DG IT 

PMO 

EPSO 

DG DIGIT 

142 

 
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
 
  
  
  
  
  
  
  
  
  
 
  
  
  
  
EUROPEAN UNION AGENCY FOR ASYLUM 

Annex XI b: Work Programme for Grants for 2024  

One call for proposals will be launched in 2024. The maximum budget allocated is €50,000.  

SPD 
objective 

MA05 

Objectives of the grant 

Outputs of the grant 

Activities under the grant 

Expected results of the grant 

To improve the collection 
of relevant asylum case 
law on the 
implementation of the 
CEAS, improve 
stakeholders’ access to 
relevant jurisprudence 
implementing the CEAS 
and to upcoming areas of 
concern for the CEAS, 
and make thematic 
analyses publicly 
available wherever useful 
and possible.  

Updated collection of 
decisions pronounced 
by appeal bodies in 
international 
protection cases 
providing the latest 
trends and 
developments in 
international 
protection 
jurisprudence, made 
available via the 
EUAA Case Law 
Database.  

Thematic analytical 
outputs on 
international 
protection 
jurisprudence 
published by EUAA in 

Research public databases, 
public websites and other 
public sources to collect 
relevant decisions 
pronounced by appeal 
bodies in international 
protection cases from the 
Court of Justice of the EU, 
European Court of Human 
Rights and national courts of 
EU+ countries/Member 
States.  

Analyse jurisprudence to 
determine the most relevant 
cases for the implementation 
of the CEAS, draft 
summaries in English for 
these cases, register the 
cases in the EUAA Case Law 
Database in accordance with 

Raise awareness among 
stakeholders, including 
students and educators of 
educational and academic 
establishments, on the 
relevance of jurisprudence in 
the implementation of the 
CEAS by appeal bodies.  

Increase expertise on 
gathering and analysing 
relevant jurisprudence on 
international protection.   

Increase information 
exchange on the organisation 
and functioning of appeal 
procedures in EU+ 
countries/Member States.  

143 

Type of applicants 
targeted by the call 
for proposals 
Higher education 
institutions.  

 
 
 
 
 
 
 
 
SPD 
objective 

Objectives of the grant 

Outputs of the grant 

Activities under the grant 

Expected results of the grant 

Type of applicants 
targeted by the call 
for proposals 

SINGLE PROGRAMMING DOCUMENT 2024-2026 – AMENDMENT 1 

collaboration with the 
grant beneficiary and 
made publicly 
available to 
stakeholders via the 
EUAA Case Law 
Database.  

Support to situational 
awareness products, 
platforms, operational 
and strategic analysis 
of the EUAA.  

the relevant EUAA 
methodology.  

Produce comparative 
analysis of the jurisprudence 
gathered during the 
research and drafting 
thematic outputs on 
jurisprudence on 
international protection, and 
any other relevant analytical 
outputs concerning 
jurisprudence on the 
implementation of the CEAS. 

The outputs, activities, expected results and type of applicants may be further restricted or specified in the relevant call for proposals/invitation to 
submit a proposal. 

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Annex XII:  Strategy for cooperation with third 
countries and/or international organisations  

Cooperation with third countries 

Following the adoption of the EUAA Regulation and significant changes in the European 
Union external priorities, in 2022 the EUAA started the process of revising its External 
Cooperation Strategy by organising consultations internally as well as with EU+ countries, the 
Commission, thematic and regional experts, as well as other relevant stakeholders.  

In March 2023 the Management Board adopted a revised External Cooperation Strategy. The 
strategy builds on the Agency’s significant experience and proved added value as a centre of 
expertise on asylum and reception, a forum for coordination and a network of contacts. It 
determines the overall direction, objectives, and scope of EUAA actions in the external 
dimension along two pillars:  

- 
- 

third-country support and  
resettlement and humanitarian admission.  

The strategy establishes the following vision for the external cooperation of the Agency: 

“The EUAA will support the full alignment of candidate and potential 
candidate countries with the norms and standards of Common European 
Asylum System and will assist other selected partner third countries in 
enhancing their asylum and reception system.  

The EUAA will provide Member States with enhanced support in their 
resettlement, humanitarian admission activities, and complementary 
pathways for third-country nationals in need of international protection.” 

The Agency’s actions in the external dimension will be guided by the principles of coherence 
with relevant EU policies and partners’ interventions, solidarity with partner third countries, 
and sustainability of capacity building activities to develop long-lasting national capacity. 

The Strategy identifies the following strategic objectives: 

1)  Support EU institutions and EU+ countries in the external dimension of the CEAS, in 

line with the ‘Team Europe’ approach. 

2)  Strengthen partner third-country legislation and asylum and reception systems. 
3)  Offer infrastructure and logistical support to EU+ countries’ resettlement and 

humanitarian admission schemes in selected third countries. 

4)  Facilitate planning, cooperation, coordination, and implementation of actions in the 
area of resettlement, humanitarian admission, and Community sponsorship and 
complementary pathways linked to international protection. 

5)  In addition, the strategy updates the Agency’s legal and policy frameworks of 
reference; outlines a renewed prioritisation approach to third-country support; 

145 

 
 
 
EUROPEAN UNION AGENCY FOR ASYLUM 

develops new ideas for resettlement and humanitarian admission; addresses 
questions related to funding and human resources; highlights the need to strengthen 
cooperation and coordination with relevant stakeholders; and clarifies the way forward 
for its implementation, monitoring, and revision.  

Cooperation with international organisations 

The Agency’s cooperation with EU bodies on external action is laid down in cooperation 
frameworks, such as the working arrangement with DG HOME (signed in January 2018), and 
the working arrangement with the European External Action Service (signed in September 
2021). 

The Agency’s mandate also provides for cooperation with international organisations, and in 
particular with the UNHCR, which is a non-voting member of the Agency’s MB.  In this regard, 
the Agency cooperates with relevant international organisations both in the context of the 
external dimension as well as in the context of the Agency’s work in support to Member 
States.  

A working arrangement with the UNHCR was updated in 2021, whereas a working 
arrangement with the IOM was concluded in 2019. An exchange of letters setting out a 
cooperation framework with the ICMPD was concluded in 2020, while an updated exchange 
of letters was also signed with the IGC in 2021. Other international organisations with 
whom the Agency will continue to cooperate closely include the Council of Europe and the 
General Directors of Immigration Services Conference (GDISC).  

The Agency will continue cooperating with international organisations having a mandate 
relevant to the Agency’s work, including possible further cooperation arrangements or the 
updating of existing ones where necessary, also taking into account the changes brought 
about by the EUAA Regulation. In accordance with the procedure introduced by the EUAA 
Regulation, the Management Board shall decide on such agreements, subject to prior 
approval of the Commission. The Council and the European Parliament will be informed of 
such agreements. 

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147