REPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL on the implementation and impact of Decision (EU) 2018/646 of the European Parliament and of the Council of 18 April 2018 on a common framework for the provision of better services for skills and qualifications (Europass) and repealing Decision No 2241/2004/EC (submitted pursuant to Art. 9 of the Decision (EU) 2018/646)
Date: 2024-03-25
Institutions: Directorate-General for Employment, Social Affairs and Inclusion, European Commission
Subjects: EU employment policy, cooperation in the field of education, dissemination of information, education policy, information system, professional qualifications, vocational training

EN 

  EN 

   EUROPEAN COMMISSION  Brussels, 25.3.2024  COM(2024) 135 final  REPORT FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT AND THE COUNCIL on the implementation and impact of Decision (EU) 2018/646 of the European Parliament and of the Council of 18 April 2018         on a common framework for the provision of better services for skills and qualifications (Europass) and repealing Decision No 2241/2004/EC                    (submitted pursuant to Art. 9 of the Decision (EU) 2018/646)                            {SWD(2024) 71 final}  
 
 
Table of contents 

1. 

Introduction ..................................................................................................................................... 1 

1.1 

1.2 

Europass and its implementation ............................................................................................. 1 

Overview of the evaluation methodology ............................................................................... 2 

2.  The Evaluation’s main findings and Conclusions ........................................................................... 3 

2.1 Effectiveness ................................................................................................................................. 3 

2.2 Efficiency ...................................................................................................................................... 5 

2.3. Coherence ..................................................................................................................................... 5 

2.4 EU added value and impact ........................................................................................................... 6 

2.5 Relevance ...................................................................................................................................... 7 

3.  Lessons learned ............................................................................................................................... 7 

 
 
 
 
 
 
 
1.  INTRODUCTION 

This  report  presents  the  findings  of  the  European  Commission’s  evaluation  of  the  Decision 
(EU) 2018/646 of the European Parliament and of the Council of 18 April 2018 on a common 
framework  for  the  provision  of  better  services  for  skills  and  qualifications  (Europass)  and 
repealing Decision No 2241/2004/EC1. It is accompanied by the staff working document that 
assesses to what extent Europass is effective, efficient and coherent, provides EU added value 
and  remains  relevant  to  tackle  present  and  future  needs.  Moreover,  the  evaluation  reviewed 
the  uptake  and  wider  impact  of  Europass  on  the  European  labour  market  and  on  skills  and 
lifelong learning policies. It examined aspects including better transparency and comparability 
of  qualifications,  skills  and  competences  and  the  consistency  of  different  skills  and 
qualification  tools.  The  evaluation  also  examines  the  degree  to  which  Europass  provides 
access to information and guidance on job and learning opportunities and skills required in the 
labour market. The evaluation covers the period from 2018, when the Europass Decision was 
adopted, until 2022. It focuses on 2020 when the new platform was launched and beyond. The 
geographical  scope  of  the  evaluation  covers  the  27  EU  Member  States,  the  European 
Economic  Area  (EEA)  as  well  as  candidate  and  potential  candidate  countries  under  their 
agreements concluded with the EU. 

1.1  Europass and its implementation 

Europass is one of the 12 actions of the 2020 European  Skills Agenda2, which aims to help 
individuals and businesses develop more and better skills to support upskilling and reskilling. 
This  will  contribute  to  achieving  socially  fair  green  and  digital  transitions.  Moreover,  the 
Europass  platform  directly  supports  the  European  Education  Area  and  Europe’s  Digital 
Decade. 

The  2018  Decision  aimed  to  improve  Europass  and  develop  it  from  a  portal  providing 
downloadable  templates  into  a  service-based  platform.  This  development  considered 
advancements in technology and changes in the labour market, education and training systems 
and society at large that had taken place since the initial launch of Europass in 2004. 

The new Europass platform was launched by the Commission in July 2020. Its objective is to 
provide a new EU-wide online platform, which offers users access to a range of online tools 
and  services.  These  can  be  used  by  learners,  workers,  jobseekers  and  volunteers  to 
communicate  and  present  their  skills,  qualifications  and  experience  clearly  and  consistently 
across  Europe.  Other  stakeholders  include  education  and  training  providers,  guidance 
practitioners, employers, public employment services, social partners, youth work providers, 
youth organisations, volunteer organisations and policymakers. 

1 See Decision (EU) 2018/ 646 of the European Parliament and of the Council - of 18 April 2018 - on a common 
framework for the provision of better services for skills and qualifications (Europass) and repealing Decision No 
2241 / 2004/ EC. 
2 See EUR-Lex - 52020DC0274 - EN - EUR-Lex (europa.eu). 

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The new Europass is a ‘one-stop shop’ for several existing EU tools and services, supporting 
the  exchange  of  information  and  understanding  of  skills  and  qualifications,  including  those 
needed for mobility, training and employability. 

Although many of the tools, services and information on Europass had been implemented and 
available on the platform when it was launched in July 2020, additional tools have been added 
subsequently,  such  as  the  European  Digital  Credentials  for  Learning  in  October  2021,  the 
Digital  skills  self-assessment  tool  in  December  2021  and  the  Jobs  &  Skill  Trends  tool3    in 
June 2023. 

The  different  tools  and  services  are  regularly  updated,  and  artificial  intelligence  and  data 
analysis  are  starting  to  be  used  more  to  further  customise  the  platform  to  users’  needs,  e.g. 
through personalised suggestions of job and learning opportunities. The aim is to improve the 
platform’s service to end users to better match profiles, skills, qualifications and interests with 
jobs and learning and volunteering opportunities, etc. 

Member States  are implementing the tasks set  out  in  the Europass  Decision  mostly  through 
the  National  Europass  Centres  (NECs),  which  already  existed  before  the  2018  Europass 
Decision.  The  centres  are  designated  at  national  level,  operate  independently  and  are  co-
financed through EU grants. They support users and promote the documentation of skills and 
qualifications  through Europass.  Overall,  they contribute to  the operational  and promotional 
support of Europass, its national outreach and connecting the platform to individual users and 
their needs. 

1.2  Overview of the evaluation methodology 

A mixed-method approach4 combining primary and secondary data was implemented as part 
of the external study supporting the evaluation5. It included a desk review of relevant official 
documents  and  literature,  data  analysis  (Europass  platform  user  data,  cost  data  provided  by 
the  Commission,  Google  search  and  a  social  media  analysis),  the  collection  of  quantitative 
primary  data  (three  targeted  surveys  to  Europass  users  and  non-users,  employers,  and 
education  and  training  providers)  and  qualitative  insights  from  in-depth  stakeholder 
interviews, targeted qualitative observations of non-users, a public consultation and a call for 
evidence6. 

An  intervention  logic7  was  developed  as  part  of  this  evaluation  as  well  as  an  evaluation 
matrix.  The  matrix  linked  the  evaluation  criteria  to  the  intervention  logic  and  used  the  key 
elements to draw up research questions. 

3 The Jobs & Skill Trends tool was referred to as "Skills Intelligence tool" during the development phase. 
4 Further information on data collection tools, stakeholder groups covered and the number of respondents is 
included in the staff working document, section 1.2 “Overview of the methodology” and Annex V “Synopsis 
report”. 
5 See “Study supporting the Europass ex-post evaluation”, Verian Group (former Kantar Public) 
(https://op.europa.eu/en/web/general-publications). 
6 https://ec.europa.eu/info/law/better-regulation/have-your-say/initiatives/13323-Lifelong-learning-and-career-
management-evaluation-of-Europass-since-2018/public-consultation_en. 
7 See Figure 10 (Intervention logic for Europass) in Annex II to the staff working document. 

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One  of  the  evaluation’s  challenges  relates  to  structural  changes  between  the  pre-2018 
Europass  framework  and the 2018 framework, which has a much broader scope (and led to 
the  launch  of  the  new  platform  in  2020).  This  made  the  frameworks  only  partially 
comparable.  Another  challenge  concerned  the  granularity  of  data  available  to  prepare  the 
supporting study. 

For this evaluation, the Member States were consulted on a regular basis through the Europass 
Advisory Group8. 

2.  THE EVALUATION’S MAIN FINDINGS AND CONCLUSIONS 

This  section  summarises  the  evaluation’s  findings  and  conclusions  on  the  impact  and 
implementation  of  the  Europass  Decision  in  line  with  the  five  criteria  set  out  in  the  Better 
Regulation guidelines: effectiveness, efficiency, coherence, EU added value and relevance. 

2.1 Effectiveness 

In terms of  effectiveness, users and stakeholders  appreciate  the new Europass  platform as  a 
one-stop  shop  bringing  together  skills,  qualifications  and  labour  mobility  tools.  Some 
Europass  features  are  not  complete  (information  on  qualifications  and  on  learning 
opportunities) as data from national authorities are still missing. The Jobs & Skill Trends tool, 
released in June 2023, is expected to further strengthen the integration process of the platform 
with other initiatives and data sources. 

The  user  and  non-user  survey  show  that  there  are  differences  in  the  of  uptake  of  Europass 
tools and services. The Europass CV and Cover Letter are the best known and most frequently 
used  Europass  tools.  Most  Europass  users  (76%)  use  the  CV  and  cover  letter  often  or 
sometimes. Europass tools and services are generally perceived as useful. The majority of the 
public  consultation  respondents  (at  least  80%)  find  the  tools  and  services  useful  or  very 
useful, whereas they appreciate most the Europass CV (90%).  Other functionalities, such as 
the  creation  and  tracking  of  applications,  the  supplement  templates,  the  Digital  skills  self-
assessment tool and the European Digital Credentials for Learning, are used to a lesser extent 
(respectively 37%, 31%, 28% and 28% of surveyed Europass users used these tools often or 
sometimes). It should be noted that the various tools are different in nature and have slightly 
different  target  groups,  which  may  explain  some  differences  in  numbers.  This  suggests  that 
more analysis is required targeting the root causes of this lower use. It also suggests that the 
different Europass tools need to be better integrated into an improved data analysis system to 
provide users with better tailored suggestions for working and learning in Europe. 

Europass provides tools, services and information supporting individuals’ labour and learning 
mobility in the EU and facilitating cross-border standardisation. The tools and services allow 
users  to  present  personal  information  and  document  their  skills,  qualifications  and  learning 
outcomes in a standardised European format in up to 31 languages. Employers and education 

8 The Europass Advisory Group is an EU-level consultative body comprised of stakeholders. The Commission 

set up the Europass Advisory Group to support implementing the Europass Decision. 

3 

 
 
 
 
and  training  providers  mainly  use  Europass  as  a  tool  to  support  mobility  and  present 
knowledge, skills and competences in a standardised way. Moreover, interviews with EU and 
national stakeholders showed that they mostly perceive Europass as a platform that supports 
mobility for work and educational opportunities in the EU. EU level interviewees also found 
that  Europass  supports  the  implementation  of  other  European  policies  (e.g.  EU  mobility 
programmes). 

Europass is effective in fostering a common framework for the transparency and recognition 
of  skills  and  qualifications  among  Member  States.  This  relies  on  several  elements:  the  link 
with the European Qualifications Framework, the publication of information on qualifications 
and  learning  opportunities  (although  this  area  is  still  in  progress),  the  common  supplement 
templates, and the European Digital Credentials for Learning.  

Communication  about  Europass  takes  place  at  EU  and  national  levels,  led  by  the  National 
Europass  Centres.  It  has  resulted  in  successfully  engaging  with  end  users  and  stakeholders. 
Platform data shows a substantial increase in the number registered users after the launch of 
the new platform (more than 4,5 million profiles were created by users by the end of 2022). 
By 31 January 2023, the new platform received around 32.4 million unique visitors9 and more 
than 261 million page views across 58.8 million sessions.  

Awareness  of  Europass  differs  between  countries.  Based  on  a  user  and  non-user  survey 
carried out in 10 countries, Portugal, Romania, and Croatia are the countries where Europass 
is known the most: 88%, 79% and 77% of respondents to the survey, respectively, were aware 
of Europass. Two countries where Europass is known less are France and Germany (24% and 
19%  respectively)10.  Based  on  2022  platform  data  and  Eurostat  statistics  on  the  EU 
population, most Europass users are in Italy, Portugal and Romania (in total numbers). These 
countries also host higher shares of Europass profiles when compared to the total population. 
The percentage of profiles per country (out of the total population) for Portugal, Romania and 
Italy  is  4.5%,  1,9%  and  1.8%  respectively.  There  are  also  relatively  high  percentages  of 
profiles  (out  of  the  total  population)  in  Malta,  Croatia,  Slovenia  and  Latvia.  Countries  with 
relatively lower percentages of Europass users (out of the total population) include Denmark, 
Sweden, Germany, the Netherlands, Poland, France and Ireland11. More action could be taken 
to  promote  Europass  in  those  countries  where  it  is  known  and  used  less,  both  by  the 
Commission and those countries’ National Europass Centres. 

Most Europass users are under 35 years and are well educated. The strong appeal of Europass 
to young people who are at the start of their careers is a particular strength that should be built 
on. There is a slight under-representation of women among users. Most users have some level 
of work experience. In terms of profile languages, English is the most used language followed 
by Italian, Portuguese and Romanian. The remaining languages are less represented. 

9 A unique visitor is anyone that visits the platform from a specific IP address. They are only counted once, even 
if they visit the platform through different profiles. 
10 Based on a user and non-user survey carried out in 10 countries: Germany, Spain, Greece, France, Croatia, 
Italy, Portugal, Poland, Romania, Sweden. 
11 For a complete overview of the share of Europass profiles per Member State as percentage of the total 
population, see Annex VII of the staff working document. 

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There have been improvements to the platform’s accessibility since its launch. However, there 
are still some issues affecting different groups of people, including people with lower digital 
skills,  older  people  and  people  with  disabilities.  A  lack  of  digital  skills  is  seen  as  the  main 
accessibility barrier. 

Two  thirds  of  public  consultation  participants  considered  the  platform  as  easy  to  use. 
However,  respondents  also  raised  issues  regarding  its  complexity,  which  according  to  them 
makes the platform less user-friendly and intuitive. 

2.2 Efficiency 

In  terms  of  budget  allocated  to  developing  and  implementing  Europass,  the  significant 
increase in  new users since the launch of the platform  in  July  2020  (an average of 150 000 
profiles were created every month between July 2020 and December 2022) and the expected 
stability of costs in the coming years linked to the platform’s maturity and the completion of 
most  tools,  should  contribute  to  a  reduction  of  the  cost  per  Europass  profile  (cost  per 
additional  Europass  profile in  2022: EUR 1.22). The platform’s cost-effectiveness improved 
between 2021 and 2022, and this is expected to continue as digital platforms tend to have low 
marginal costs for additional users. 

Since  2018,  the  governance  has  been  more  efficient  than  before  due  to  a  more  solid  multi-
level  structure  and  the  wider  distribution  of  responsibilities  and  tasks  both  from  the 
Commission to the Member States and across multiple organisations at EU and national level. 
Stakeholders and  National  Europass  Centres expressed the need for  more resources  because 
there are additional tasks to cover and the new platform provides more tools and services than 
the previous one. The fact that additional tasks are carried out with a budget12 similar to the 
one  before  the  launch  of  the  platform  in  July  2020  demonstrates  an  improvement  in  cost-
effectiveness. 

Stakeholders recognise that a lot of work has been put into improving the user-friendliness of 
Europass  and  addressing  technical  issues  This  includes  a  significant  reduction  of  bugs 
reported by end users in the second half of 2022 and first half of 2023.  Stakeholders believe 
more focus is needed on fixing the platform’s technical issues rather than further developing 
new tools. This would help make the platform more functional, visible and easy to use. 

2.3. Coherence 

Europass is coherent with the broader policy context. The Europass platform directly supports 
the  European  Skills  Agenda,  the  European  Education  Area  and  Europe’s  Digital  Decade. 
Many  of  the  initiatives  of  the  European  Skills  Agenda  rely  on  Europass  for  their  practical 
implementation  at  EU  level,  e.g.  skills  intelligence.  In  addition,  Europass  contributes  to  the 
priorities of the European Education Area, which are to improve quality, equity, inclusion and 
success in education and training for all and to make lifelong learning and mobility a reality 
for  all.  Lastly,  the  evolution  of  Europass  from  a  platform  that  consisted  of  five  document 
templates  into  a  one-stop-shop  digital  solution  is  directly  aligned  with  Europe’s  Digital 
Decade. 

12 Overall, the Commission granted around EUR 6 million to NECs for both periods before and after the 
platform’s launch in July 2020 (i.e. 2018-2020 and 2021-2023). 

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Europass  is  strongly  linked  with  the  European  Qualifications  Framework  given  that 
information  about  the  framework  and  tools  (comparison  tool,  interconnection  of  national 
qualifications  registers)  are  integrated  into  Europass.  Europass  is  also  aligned  with  the 
priorities adopted by the von der Leyen Commission:  ‘A Europe fit for the digital age’  and 
‘An economy that works for people’. In addition, Europass has strong synergies and technical 
interoperability  with  EU  tools  and  initiatives  in  employment,  education,  training  and 
guidance,  such  as  EURES,  the  European  Classification  of  Occupations  and  Skills  (ESCO), 
Erasmus+  and  EQAR  (European  Quality  Assurance  Register  for  Higher  Education).  In  this 
context,  more  synergies  could  be  created  between  Europass  and  those  EU  and  national 
platforms  that  provide  similar  tools  and  services  (for  example,  on  skills  intelligence,  career 
guidance  information,  education  and  training  information  and  labour  market  information). 
Additional  synergies  with  EURES,  in  cooperation  with  the  European  Labour  Authority 
(ELA),  could  include  a  single  CV  and  profile  builder,  aligning  visual  identities  while 
maintaining  separate  branding,  improved  navigation  across  the  two  platforms  and  ensuring 
that the services on both platforms complement each other. 

2.4 EU added value and impact 

Europass  provides  added  value  through  unique,  multilingual,  and  standardised  tools  and 
services  free  of  charge  as  well  as  access  to  information  on  job  opportunities,  learning 
opportunities  and  qualifications.  The  standardised  tools  help  employers  and  education  and 
training providers across EU  Member States and other Europass  countries  better understand 
and  compare  candidates’  educational  and  professional  backgrounds  and  match  their  skills 
with job requirements. 

As a result, Europass supports learning and labour mobility of candidates across borders and 
thereby helps  to  address labour and skills  shortages in  the EU. In addition,  the standardised 
tools  and  services  of  Europass  help  create  equal  opportunities  among  job  applicants. 
According  to  participants  of  the  qualitative  observations,  this  is  particularly  true  for  young 
people transitioning from education and training to the labour market. 

Currently,  Europass  is  used  as  a  standard  part  of  public  sector  applications  in  several 
European  countries  (e.g.  Portugal,  Romania  and  Italy).  Europass  can  also  play  an  essential 
role in standardising tools and services within the same country, where labour market policies 
differ  between  regions.  Moreover,  Europass  fills  gaps  in  the  market,  where  no  equivalent 
national alternatives are available. 

As regards the use of Europass in the private sector, 66% of employers that responded to the 
survey are aware of Europass and 44% use it. Standardisation leads to more consistency and 
comparability  of  skills  across  European  countries.  Promoting  the  uptake  of  Europass  could 
help it become a standard not only for public administrations but also EU initiatives, mobility 
programmes and different labour market and education and training institutions. 

Most  public  consultation  respondents  (77%)  consider  as  the  main  advantage  of  Europass  to 
provide  free  services,  followed  by  standardised  templates  and  multilingual  features  of  the 
platform (66% and 65% respectively). 

6 

 
2.5 Relevance 

Europass  is  likely  to  continue  to  be  relevant  due  to  the  need  to  understand  people’s 
qualifications  and  skills  in  a  European  context  and  in  view  of  the  importance  of  fostering 
labour mobility across the EU and developments in digitalisation. In this regard, it would be 
important to further develop the data analysis system of Europass. This will make it possible 
to use user interaction data from the platform’s different tools to personalise suggestions for 
working and learning in Europe. 

Information and guidance on job opportunities is provided via the EURES job search tool and 
country specific information on both, Europass and EURES. More sector or industry specific 
information could further increase the attractiveness and relevance of Europass tools. 

On  information  on  lifelong  learning  and  transnational  mobility  for  learning  purposes, 
Europass  depends  on  Members  States  and  Europass  countries  to  provide  information  on 
qualifications and learning opportunities. 

Information  on  job  opportunities  and  learning  opportunities  are  perceived  as  particularly 
relevant  by younger people  who are  beginning their careers  as well as people from  non-EU 
countries (European Economic Area and candidate and potential candidate countries)13. 

More  customised  guidance  could  further  increase  the  relevance  of  Europass  tools. 
Personalised recommendations on job opportunities could also help address skills and labour 
shortages. This would require more national information on career guidance, which could be 
integrated into Europass for its users. 

Integrating several previously standalone skills, qualification and labour mobility tools as well 
as  introducing  new  tools  (e.g.  the  Digital  skills  self-assessment  tool)  has  helped  reduce 
fragmentation  in  this  area.  Stakeholders  seek  further  interoperability  with  other  EU 
instruments and initiatives. However, a balance needs to be ensured between the complexity 
and  user-friendliness  of  the  platform  to  avoid  overloading  it  with  different  tools  targeted  at 
stakeholders rather than end users. 

Europass  contributes  to  transparency,  a  common  understanding  of  skills  and  qualifications 
and  comparability.  In  this  context,  users  and  stakeholders  consider  the  European  Digital 
Credentials for Learning (EDC) to be highly relevant, as EU standards ensure interoperability 
and avoid fragmentation in an area still in development. 

3.  LESSONS LEARNED 

Europass  supports  the  objectives  of  the  European  Year  of  Skills  to  strengthen  skills 
relevance and match people’s aspirations, needs and skill sets with labour market needs and 
opportunities.  Information  and  guidance  on  skills  required  by  the  labour  market  are 

13 User and non-user survey respondents from Bosnia and Herzegovina, Georgia, Montenegro, North Macedonia, 
Norway, Serbia and Ukraine. 

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considered as very important by users and stakeholders. Europass also provides tools that help 
users reflect on their skills and interests. 

Europass already has links with several EU initiatives, such as EURES, ESCO, the European 
Qualifications  Framework  and 
the 
interoperability  and  synergies  of  Europass  with  other  relevant  EU  and  national  portals, 
including national guidance services, could be further explored. 

the  European  Learning  Model. 

In  addition, 

Europass is relevant to jobseeking and responds to the need for information and guidance on 
job  opportunities  by  providing  access  to  the  EURES  job  search  tool.  Stronger  synergies 
between Europass and EURES could strengthen the impact of both platforms and benefit all 
users. 

Member  States  and  Europass  countries  need  to  make  further  efforts  in  developing 
qualification  and  learning  opportunity  databases  and  registers.  These  would  link  to  the 
Europass platform via the Qualifications Dataset  Register, so the information is available to 
Europass users. 

If Europass was adopted by more stakeholders as a  standard profile tool for learning and 
jobs in the EU as well as in the context of EU initiatives and mobility programmes, this 
would  ensure  more  end  users  use  the  tools  and  services,  creating  economies  of  scale.  This 
would also further strengthen the relevance and impact of Europass. Moreover, the uptake of 
Europass in the private sector could be further explored.  In terms of geographical coverage, 
Europass promotional activities could focus on countries where Europass is known and used 
less. While the attractiveness of Europass to young people is a particular strength to build on, 
promotion activities could also focus on people aged over 35. 

A balance needs to be ensured between further integrating new EU initiatives into Europass 
(leading to more complexity) and the user-friendliness of the platform. 

For  Europass  to  reach  its  full  potential  as  a  platform  for  career  management  and  lifelong 
learning,  information  on  career  guidance,  validation  opportunities  and  recognition  of 
qualifications could be improved, given that the current information on the platform remains 
general. This would particularly require stronger links to national services and institutions. 

The  use  of  Europass  as  a  solution  to  present  knowledge,  skills  and  competencies  in  a 
standardised way is particularly effective in the context of mobility for labour and learning 
purposes across the EU. 

There  is  a  clear  need  to  complete  the  EDC  infrastructure  and  to  leverage  the  European 
Digital  Credentials  for  Learning  standards  to  support  Member  States  in  their  digital 
transformation  of  credentials  and  to  ensure  interoperability  between  national  credential 
platforms at EU level. 

The use of data analysis and artificial intelligence in Europass could be further developed. 
Personalised  recommendations  on  job  opportunities  could  contribute  to  tackling  skills  and 
labour shortages. 

8 

 
To improve the user-friendliness of the Europass platform, it is important to give priority to 
fixing technical issues before developing any new tools. This would make the platform more 
functional, visible and easy to use. 

Future developments for Europass could be implemented through an ‘accessibility by design’ 
approach to ensure the platform is accessible to as many people as possible, including those 
with lower levels of digital skills, older people, long-term unemployed people and people with 
disabilities.  By  implementing  these  principles,  Europass  could  contribute  to  promoting 
inclusiveness and equal opportunities. 

To measure the impact  and use of Europass, a  data monitoring plan  could  be put  in  place 
and regular user satisfaction surveys could be carried out. 

This evaluation makes it possible to focus efforts on implementing improvements arising from 
these  lessons  learned.  Some  improvements  are  already  in  progress.  These  and  future 
developments will require further effort and commitment at both EU and national levels. 

9