Notification from the Commission concerning Article 4(3) of Directive 2009/22/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, which codifies Directive 98/27/EC, concerning the entities qualified to bring an action under Article 2 of this Directive
Date: 2024-02-02
Institutions: Directorate-General for Justice and Consumers, European Commission
Subjects: EU Member State, consumer information, consumer movement, right of action








C_202401125EN.000101.fmx.xml












Official Journal of the European Union


EN
Series C













C/2024/1125


2.2.2024






Notification from the Commission concerning Article 4(3) of Directive 2009/22/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, which codifies Directive 98/27/EC, concerning the entities qualified to bring an action under Article 2 of this Directive
(Text with EEA relevance)
(C/2024/1125)

The authorities of the Member States concerned have recognised the entities mentioned below as being qualified to bring actions for an injunction under Article 2 of Directive 2009/22/EC.
BELGIUM







Name of the entity


Contact details


Purpose










1.



Association belge des consommateurs Tests–Achats

/Belgische Verbruikersunie Test-Aankoop












Rue de Hollande/Hollandstraat, 13





B-1060 Bruxelles




Tel : (32-2) 542 35 55
Fax : (32-2) 542 32 50
E-mail : membres@test-achats.be leden@test-aankoop.be
www.test-achats.be
www.test-aankoop.be








—



Promotes, defends and represents consumer interests (initiatives, activities, studies, research, publications on consumer issues, individualised services and support for members, etc.);











—


Promotes and supports the recruitment and development of legal persons whose main objective is to promote and defend consumer interests.














2.



Organisation des consommateurs a.s.b.l.

/Consumentenorganisatie v.z.w
/Verbraucherschutzzentrale V.o.E.











Neustraße, 119




B-4700 Eupen




Tél. : (32-87) 59 18 50
Fax : (32-87) 59 18 51
E-mail : info@vsz.be
www.cec-ecc.be
www.evz.be








—


Informs and advises private persons on consumer problems;










—


Intervenes with the authorities and takes steps to protect consumers;










—


Rights and individual and collective consumer representation;










—


Cross-border consumer issues;










—



Preventive measures and help for private persons with excessive debts.









BULGARIA







Name of the entity


Contact details


Purpose










1.



Комисия за защита на потребителите /

The Consumer Protection Commission (KZP)











Slaveikov Sq. 4A




BG-1000 Sofia




tel.: (359-2) 987 74 45
fax: (359-2) 988 42 18
е-mail: info@kzp.bg
web: www.kzp.bg


Principal government body responsible for implementing consumer protection legislation: to oversee general consumer product safety, defend economic interests, settle consumer disputes out of court and defend the collective interest of consumers. To provide consumers with information and advice. To settle consumer disputes. To manage the conciliation committees, including the conciliation committee for payment disputes. To examine consumer complaints.
To act as the RAPEX contact point (EU rapid alert system for dangerous consumer products). To coordinate all other supervisory bodies overseeing the application of Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation). To oversee the implementation of the 12 Directives coming within the scope of Regulation (EC) No 2006/2004.










2.



Българска национална асоциация ‘ активни потребители’


Bulgarian National Association for active consumers (BNA AP)











Sofia 1504,




ul. Vrabcha 26; Telephone: 989 01 06; Fax: 989 01 06;




bnap@bnap.org,


To inform consumers about goods and services available on the market; to inform and educate consumers about the risks associated with goods and services and ways to limit such risks; to inform and educate consumers about the impact of goods and services on the environment; to inform and educate consumers about their economic interest and ways to defend it; to inform consumers about the law on consumer protection and the environment applicable in Bulgaria; to study international know-how on consumer protection and the environment how and propose legislative, economic and political measures to protect consumers and the environment in Bulgaria.










3.



Потребителски център за информация и изследвания /

Centre for Consumer Information and Research (PtsII)











Knyaz Aleksandr




Battenberg Boulevard 27




BG-4000 Plovdiv




tel: (359-32) 68 74 78,
(359) 0 886 330 770,
(359) 0 894 799 288
е-mail: ydavch@yahoo.com


To act as an independent consumer watchdog, inform consumers about the state of the market, the quality and safety, supply and demand, prices and comparative characteristics of goods and services; to inform consumers and specialist bodies about infringements of national standards and other legal provisions regarding the production of and trade in goods and services; to raise consumer awareness by informing consumers about their rights and duties and how to go about defending and meeting them.










4.



Съюз на застрахованите в България /

Bulgarian Insurance Policy Holders’ Union (ZSB);











Residential Complex 'Lazur',




Block 7, Entry A




BG-8001 Burgas




tel./fax: (359-56) 83 14 62
е-mail: union_insured_bg@abv.bg


To defend the interests of Bulgarian insurance policy holders, inform consumers about the insurance industry and raise public awareness about insurance issues.










5.



Регионален съюз на потребителите-98, гр. Видин /

Vidin Regional Consumers’ Union 98 (RSP-98 VIDIN)











Blintsi Square 2,




11th floor, room 10




BG-3700 Vidin




tel./fax: (359-94) 601431
е-mail:
rsp_vd_98@abv.bg








—


Consumer protection














6.



Национална лига – потребители на услуги /

National League of Clients of Service Providers











Burgas 8005




ZhK Slaveykov, bl. 63, vh. 8




tel.: (359-56) 888 955
mobile phone: (359) 0 889 61 51 08
е-mail: National_league@abv.bg


To inform consumers about their rights; to take action when irregularities occur in the services market, to inform consumers and supervising bodies accordingly and to help consumers when they face problems.










7.



Асоциация ‘Помощ за потребителя’ / Consumer Assistance Association












Residential Complex 'Lyulin',




Block 901, Entrance D, flat 98




BG-1324 Sofia




tel.: (359-2) 36 35 41
mobile phone: (359) 0 88 879 55 22
е-mails: app_ngo@abv.bg
gvladimirov@abv.bg


To hold seminars and provide training on consumer topics, set up information and advice centres for consumers, instigate collective legal proceedings in defence of consumer interests, take the initiative in developing legislation protecting consumer rights, participate in consultative government bodies dealing with consumer protection, provide conciliation services and participate in conciliation committees, test consumer products and participate in inspections conducted by government bodies.










8.



Федерация на потребителите в България /

Bulgarian Consumers' Federation











Stefan Stambolov St 35A




BG-1000 Sofia




tel./fax: (359 - 2) 931 98 11,
(359 - 2) 833 32 85.
е-mail:
fcb@potrebiteli-bg.org


To be active in research and development, provide expert appraisals, offer consultancy services and develop other necessary activities in the field of consumer protection; to create and use neutral laboratories for research, expert appraisal and testing of consumer goods; to set up centres providing legal and market advice, processing complaints and suggestions from consumers; to produce printed, video and audio materials explaining consumers their rights.










9.



Сдружение за правна помощ на потребителите/ Association providing Legal Assistance to Consumers












193a, 6th September Blvd




3rd floor, office 6




Plovdiv




Tel. + 359 32/63 86 14; + 359 32/63 60 25
Email: sdr.p.p.p@gmail.com


To inform and consult the public on consumer protection matters; to assist consumers in Bulgaria in the protection of their rights and legitimate interests by providing advice and consultation in legal disputes to be settled in or out of court; to monitor compliance of Bulgarian consumer legislation with developments in consumer protection law in the EU; to uphold the interests of consumers in Bulgaria vis-à-vis relevant governmental bodies and international organisations; to contribute towards improving the Bulgarian economic and legal environment for the provision of products and services; to protect the collective interests of consumers.




CZECH REPUBLIC







Name of the entity


Contact details


Purpose










1.




Sdružení českých spotřebitelů, z. ú. (Association of Czech Consumers)












Pod Altánem 99/103




CZ 10000 Praha 10




Tel. + 420 261 263 574
Email: spotrebitel@regio.cz
Web: http://www.konzument.cz


A wide range of actions in the field of consumer protection, including information and advice in consumer disputes.










2.




dTest, o. p. s. (dTest)












Černomořská 419/10




CZ 101 00 Praha 10




Tel. +420 241 404 922
Fax +420 241 406 533
Email: dtest@dtest.cz
Web: http://www.dtest.cz


Publication of TEST magazine, objective and independent product testing, all consumer protection issues.










3.




Sdružení obrany spotřebitelů - Asociace, z. s. (Consumer Defence Association - Syndicate)












Mečová 368/5




CZ 602 00 Brno




Tel., fax: +420 542 210 778
Email: gerta.mazalova@seznam.cz
Web: http://www.asociace-sos.cz


A wide range of action in the field of consumer protection as consumer advisory, alternative dispute resolution, education consumers.










4.




Společná obrana, z. s. (Common defence)












Kaštanová 1482




CZ 250 01 Brandýs nad Labem




(correspondence address: Čs. Pionýrů 19, 538 07 Seč)
Tel. +420 606 958 665
Email: spol.obrana@gmail.com
Web: http://www.spolecnaobrana.net/


Protecting consumers from misleading conduct, dishonest companies, dissemination of information, education activities.










5.




Unicampus (Unicampus)












Kubelíkova 1224/42




CZ 130 00 Praha 3




Tel. +420 777 597 996
Email: info@unicampus.cz
Web: http :// www.unicampus.cz


Protecting the rights and legitimate interests of consumers, education, effective dissemination of information.










6.




HELP - Sdružení práv podvedených (HELP - Cheated Consumers’ Rights Association)












U Nemocnice 1750/4




CZ 400 01 Ústí nad Labem




Tel. +420 774 97 27 27 Email:
info@podvedeni.cz
Web: http: //www. Podvedeni.cz
www.Oklamani.sk
www.Podvedeni.sk


Cultivation of the market with a focus on the protection of assets affected by a fraud.










7.



Platforma zdravotních pojištěnců, ČR, zapsaný ústav (Platform of Health Insurance

Policyholders, Czech Republic)











Na Václavce 1176/17




CZ 150 00 Praha 5 - Smíchov




Tel. +420 606 609 635
Email: platforma@zdravotnipojistenci.cz
Web:
http://www.zdravotnipojistenci.cz/


Promotion rights of patients as consumers of health care services, medical devices and medicinal products in the Czech Republic and the European Union, support diagnosis-oriented patient organizations and advocates rights of participants of Czech public health insurance system to access reimbursed care of appropriate quality on timely and non-discriminatory basis.




DENMARK







Name of the entity


Contact details


Purpose










1.



Forbrugerombudsmanden












Amagerfælledvej 56




DK-2300 København S




Tel. (45) 32 66 90 00
Fax (45) 32 66 91 00
Email: fs@fs.dk
Internet: www.fs.dk
(English: www.consumer.dk/index-uk.htm)


According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights.
The Consumer Ombudsman is authorised to initiate actions under the following Directives:






—


Council Directive 84/450/EEC of 10 September 1984 relating to the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising,










—


Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises,










—


Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit, and its latest amendment through Directive 98/7/EC,










—


Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities, as amended by Directive 97/36/EC,










—


Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours,










—


Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts,










—


Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis,










—


Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts,










—


Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees,










—


Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market ('Directive on electronic commerce').














2.



Lægemiddelstyrelsen







Frederikssundsvej 378 DK-2730 Brønshøj
Tel. (45) 44 88 91 11
Fax (45) 44 91 73 73
Email: dkma@dkma.dk
Internet: www.dkma.dk


The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment.
The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use.




GERMANY







Name of the body


Contact details


Purpose










1.



ACE Auto Club Europa e. V.







Tel. 0711 530 33 66 77
Fax 0711 530 31 68
Email: info@ace.de
www.ace.de





Schmidener Straße 227




70374 Stuttgart






Protects the interests of all consumers by providing non-commercial information and advice (cf. § 2(4) of the statute)










2.



Allgemeiner Deutscher Automobil-Club e.V. (ADAC)







Tel. 089/7 67 60
Fax 089/76 76 25 00
Email: adac@adac.de
www.adac.de





Am Westpark 8




81373 München






Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










3.



Anleger- und Verbraucherschutzbund

e. V.






Tel. 02641 - 8904484
Fax 0228 - 2497324
Email: kontakt@avsb.info
www.avsb.info





Theaterplatz 11




53177 Bonn






Informs and protects consumers interests, in particular, in the field of: Financial services, (Investmenst, pensions and in all other financial services) (see § 2(1) of the statute).










4.



Bauherren-Schutzbund e.V.







Tel. 0 30/4 00 33 95 00
Fax 0 30/4 00 33 95 12
Email: office@bsb-ev.de
www.bsb-ev.de





Brückenstraße 6




10179 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










5.



Berliner Mieterverein e.V.







Tel. 030/22 62 60
Fax 030/22 62 61 62
Email: bmv@berliner-mieterverein.de
www.berliner-mieterverein.de





Spichernstraße 1




10777 Berlin






Protects tenants’ interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










6.



Bund der Energieverbraucher e.V.







Tel. 02224/9 22 70
Fax 02224/1 03 21
Email: info@energieverbraucher.de
www.energieverbraucher.de





Frankfurter Straße 1




53572 Unkel






Protects energy users’ interests by providing information and advice; authorised to bring collective actions in the interests of energy users (see § 2 of the statute).










7.



Bund der Versicherten e.V.







Tel. 0 40/3 57 37 30-0
Fax 0 40/3 57 37 30-99
Email: info@bundderversicherten.de
www.bundderversicherten.de





Gasstraße 18 – Haus 4




22761 Hamburg






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).










8.



Bund für Umwelt und Naturschutz Deutschland e.V.







Telefon: 0 30/27 58 64-0
Telefax: 0 30/27 58 64-40
Email: bund@bund.net
www.bund.net





Kaiserin-Augusta-Allee 5




10553 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










9.



Bundesinteressenvertretung für alte und pgelgebetroffene Menschen (BIVA) e.V.







Telefon: 02 28/90 90 48-0
Telefax: 02 28/90 90 48-22
Email: info@biva.de
www.biva.de





Siebenmorgenweg 6-8




53229 Bonn






Protects the interests of old people and people in need of care by providing information and advice (see § 2 of the statutes); authorized to bring representative actions in the interests of consumers.










10.



Bundesverband Selbsthilfe Körperbehinderter e.V.







Telefon: 0 62 94/42 81-0
Telefax: 0 62 94/42 81-79
Email: info@bsk-ev.org
www.bsk-ev.org





Altkrautheimer Straße 20




74238 Krautheim74238 Krautheim






Provides information and advice for members and other persons affected and their families in all relevant areas, from a consumer protection perspective, including consumer protection law issues connected with protection against discrimination, where and to the extent that this is legally permissible; authorised to bring collective actions in the interests of the persons mentioned above (see § 2(3)(p) of the statute).










11.



Deutsche Schutzvereinigung Auslandsimmobilien e.V.







Telefon: 07 61/5 50 12
Telefax: 07 61/5 50 13
Email: info@dsa-ev.de
www.dsa-ev.de





Zähringer Straße 373




79108 Freiburg im Breisgau






Protects the interests of private owners of houses, apartments and land abroad and other persons interested in property abroad by providing information and advice; authorised to bring collective actions in the interests of the above-mentioned persons (see § 2 of the statute).










12.



Deutsche Umwelthilfe e.V.







Tel. 07732/99 95-0
Fax 07732/99 95 77
Email: info@duh.de
www.duh.de





Fritz-Reichle-Ring 4




78315 Radolfzell






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1 of the statute).










13.



Deutscher Blinden- und Sehbehindertenverband e. V







Tel. 030 285 387 0
Fax 030 285 387 200
Email: info@dbsv.org
www.dbsv.org





Rungestraße 19




10179 Berlin






Information, advice and legal advice
Representation in matters relating to the Consumer protection (cf. § 2 No. 5(j) of the articles of association)










14.



Deutscher Mieterbund - Landesverband Hessen e.V.







Tel. 0611/411 40 50
Fax 0611/411 40 529
Email: info@mieterbund-hessen.de
www.mieterbund-hessen.de





Adelheidstraße 70




65185 Wiesbaden






Protects tenants’ interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 5 of the statute).










15.



Deutscher Mieterbund - Landesverband Mecklenburg-Vorpommern e.V.







Tel. 0381/375 2920
Fax 0381/375 2929
Email: post@mieterbund-mvp.de
www.mieterbund-mvp.de





Gerhart-Hauptmann-Straße 19




18055 Rostock






Protects consumers’ interests in Mecklenburg-Western Pomerania in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










16.



Deutscher Mieterbund-Mieterverein Bochum, Hattingen und Umgegend e.V.







Telefon: 02 34/9 61 14-0
Telefax: 02 34/9 61 14-11
Email: info@mieterverein-bochum.de
www.mieterverein-bochum.de





Brückstraße 58




44787 Bochum






Protects tenants’ interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










17.



Deutscher Mieterbund (DMB) – Landesverband Bayern e. V.







Tel. 0 89/8 90 57 38-0
Fax 0 89/8 90 57 38-11
Email: info@mieterbund-bayern.org
www.mieterbund-landesverband-bayern.de





Sonnenstraße 10




80331 München






Protects consumers’ interests in Bavaria in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










18.



Deutscher Mieterbund e.V.






Tel. 030/2 23 23-0
Fax 030/2 23 23-100
Email: info@mieterbund.de
www.mieterbund.de





Littenstraße 10




10179 Berlin






Protects, promotes and represents all tenants’ interests; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










19.



Deutscher Mieterbund Kieler Mieterverein e.V.







Tel. 0431/97 91 90
Fax 0431/9 79 19 31
Email: info@kieler-mieterverein.de
www.kieler-mieterverein.de





Eggerstedtstraße 1




24103 Kiel






Protects consumers’ interests in Kiel in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) of the statute).










20.



Deutscher Mieterbund Landesverband Schleswig-Holstein e.V.







Tel. 0431/97 91 90
Fax 0431/9 79 19 31
Email: info@mieterbund-schleswig-holstein.de
www.mieterbund-schleswig-holstein.de





Eggerstedtstraße 1




24103 Kiel






Protects consumers’ interests in Schleswig-Holstein in the area of tenancy law by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










21.



Deutscher Mieterbund Mieterbund Schwerin und Umgebung e.V.







Tel. 0385/71 46 68
Fax 0385/71 46 69
Email: information@mieterbund-schwerin.de
www.mieterbund-schwerin.de





Dr.-Külz-Straße 18




19053 Schwerin






Protects tenants’ interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










22.



Deutscher Mieterbund Mieterverein Bremen e.V.







Tel. 0421/32 02 09
Fax 0421/3 37 92 08
Email: info@mieterverein-bremen.de
www.mieterverein-bremen.de





An der Weide 23




28195 Bremen






Protects tenants’ interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










23.



Deutscher Mieterbund Mieterverein Leverkusen e.V. für Leverkusen und Umgebung







Tel. 02171/40 40 70
Fax 02171/2 78 45
Email: info@mv-lev.de
www.dmb-mieterverein-leverkusen.de





Kölner Straße 39 - 41




51379 Leverkusen






Protects tenants’ interests in Leverkusen by providing information and advice; authorised to bring collective actions (see § 2 of the statute).










24.



Deutscher Mieterbund, Mieterverein Baden-Baden und Umgebung e.V.







Tel. 07221/2 55 12
Fax 07221/39 28 31
Email: info@mieterverein-baden-baden.de
www.mieterverein-baden-baden.de





Rheinstraße 78




76532 Baden-Baden






Protects tenants’ interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(2) of the statute).










25.



Deutscher Verbraucherschutzverein e.V.







Tel. 0331/7453003
Fax 0331/6200799
Email: vorstand@deutscher-verbraucherschutzverein.de
www.deutscher-verbraucherschutzverein.de





Zum Jagenstein 3




14478 Potsdam






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3 of the statute).










26.



Digitalcourage e. V.







Tel. 0521 16391639
Fax 0521 61172
Email: mail@digitalcourage.de
www.digitalcourage.de





Marktstraße 18




33602 Bielefeld






Fostering consumer protection and defending the interests of the Consumers by non-commercial information and advice; and Fight against infringements of the The Unfair Competition Act and other consumer protection laws; in particular in the area of Data protection through appropriate Measures (cf. point 2 of the Articles of association)










27.



DMB Mieterbund Nordhessen e.V.







Tel. 0561/81 64 26 - 0
Fax 0561/81 64 26 - 28
Email: info@mieterbund-nordhessen.de
www.mieterbund-nordhessen.de





Königsplatz 59




(Eingang Poststraße 1)




34117 Kassel






Protects tenants’ interests in northern Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (see §§ 2 and 3 of the statute).










28.



EuroConsum e. V







Tel. 0 61 54/60 39 75 40
Fax 0 61 54/60 39 75 49
Email: legal@euroconsum.eu
www.euroconsum.eu





Arheilger Weg 11




64380 Roßdorf






Protection of the interests of Consumers through education; and Advice; for the management of Representative actions in the interest of Consumers entitled (cf. § 2 Section I(1) and (2) of the Statutes).










29.



Fachverband Glücksspielsucht e.V.







Tel. 05 21/55 77 21-24
Fax 05 21/55 77 21-34
Email:
verwaltung@gluecksspielsucht.de
www.gluecksspielsucht.de





Meindersstrasse 1a




33615 Bielefeld






Protects consumers’ interests by providing information and advice on gambling addiction; authorised to bring collective actions in the interests of consumers (see § 2(1) of the statute).










30.



Foodwatch e.V.







Tel. 030/24 04 76-0
Fax 030/24 04 76 26
Email: info@foodwatch.de
www.foodwatch.de





Brunnenstraße 181




10119 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










31.



Mieter helfen Mietern, Hamburger Mieterverein e.V.







Tel. 040/43 13 94-0
Fax 040/43 13 94 44
Email: info@mhmhamburg.de
www.mhmhamburg.de





Bartelsstraße 30




20357 Hamburg






Protects tenants’ interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










32.



Mieterbund Regensburg e. V.







Tel. 0941 5 57 54
Fax 0941 59 99 867
Email: info@mieterbund-regensburg.de
www.mieterbund-regensburg.de





Am Römling 7




93047 Regensburg






Protection of the interests of the Consumers through education; and advice on rental, housing and lease issues (cf. § 2 No. 1 of the Statutes)










33.



Mieterbund Wiesbaden und Umgebung e.V.







Tel. 06 11/71 65 47-0
Fax 06 11/71 65 47-79
Email: info@mieterbund-wiesbaden.dewww.mieterbund-wi.de





Adelheidstraße 70




65185 Wiesbaden






Protects tenants’ interests in Wiesbaden and Umgebung by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










34.



Mieterschutz-Verein Oberlausitz/Niederschlesien e.V.







Tel. 03581/40 30 90
Fax 03581/41 80 81
Email: mieterverein-goerlitz@t-online.de
www.mieterverein-goerlitz.de





Löbauer Straße 40




02826 Görlitz






Protects tenants’ rights and interests in the region of Oberlausitz/Lower Silesia by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










35.



Mieterverein Düsseldorf e.V.







Tel. 0211/1 69 96-0
Fax 0211/35 15 11
Email: info@mieterverein-duesseldorf.de
www.mieterverein-duesseldorf.de





Oststraße 47




40211 Düsseldorf






Protects tenants’ interests in the Düsseldorf region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










36.



Mieterverein Flensburg e.V.







Tel. 0461/2 30 50
Fax 0461/1 25 38
Email: mieterverein-flensburg@t-online.de
www.mieterverein-flensburg.de





Rote Straße 14




24937 Flensburg






Protects tenants’ interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 1(3) of the statute).










37.



Mieterverein Heidelberg und Umgebung e.V.







Tel. 06221/2 04 73
Fax 06221/16 34 18
Email: beratung@mieterverein-heidelberg.de
www.mieterverein-heidelberg.de





Poststraße 46




69115 Heidelberg






Protects tenants’ interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










38.



Mieterverein Ingolstadt und Umgebung e.V.







Tel. 0841/17744
Fax 0841/17734
Email: info@mieterverein-ingolstadt.de
www.mieterverein-ingolstadt.de





Mauthstraße 2




85049 Ingolstadt






Protects tenants’ interests in the Ingolstadt region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










39.



Mieterverein Karlsruhe e.V.







Tel. 0721/37 50 91
Fax 0721/37 81 25
Email: info@mieterverein-karlsruhe.de
www.mieterverein-karlsruhe.de





Ritterstraße 24




76137 Karlsruhe






Protects tenants’ interests in tenancy, leasing and housing matters in Karlsruhe city and district by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










40.



Mieterverein Köln e.V.







Tel. 0221/2 02 37-0
Fax 0221/2 40 46 20
Email: email@mieterverein-koeln.de
www.mieterverein-koeln.de





Mühlenbach 49




50676 Köln






Protects tenants’ interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










41.



Mieterverein München e.V.







Tel. 089/55 21 43-0
Fax 089/55 45 54
Email: mail@mieterverein-muenchen.de
www.mieterverein-muenchen.de





Sonnenstraße 10




80331 München






Protects tenants’ interests in tenancy, leasing and housing matters in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










42.



Mieterverein VIADRINA Frankfurt (Oder) und Umgebung e.V.







Tel. 0335/6 85 02 60
Fax 0335/6 85 02 58
Email: mieterverein.ffo@t-online.de
www.mieterverein-ffo.city-map.de





Halbe Stadt 21




15230 Frankfurt (Oder)






Protects tenants’ interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










43.



Mieterverein zu Hamburg von 1890 r.V.







Tel. 040/8 79 79-0
Fax 040/8 79 79 110
Email: info@mieterverein-hamburg.de
www.mieterverein-hamburg.de





Beim Strohhause 20




20097 Hamburg






Protects tenants’ interests in the Greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants (see § 2 of the statute).










44.



Pro Rauchfrei e.V.







Telefon: 0 89/43 98 75 73
Telefax: 03 21/21 02 12 62
Email: kontakt@pro-rauchfrei.de
www.pro-rauchfrei.de





Leopoldstraße 104




80802 München






Defends the interests of
Consumers through education; and
Advice related to the
Consumption of tobacco products;
Conduct of representative actions in the
Interest of consumers justified
(see § 2 of the Statutes).










45.



Schutzgemeinschaft für Bankkunden e.V.







Telefon: 089 850 67 17
Telefax: 089 850 87 21
Email: sfb@slmail.de
www.sfbev.de





Nimrodstraße 16




82131 Gauting






Protects consumers’ interests by providing information and advice on financial services matters; authorised to bring collective actions in the interests of consumers (see §§ 3 and 4 of the statute).










46.



Verband Privater Bauherren e. V.







Telefon: 0 30/27 89 01-0
Telefax: 0 30/27 89 01-11
Email: info@vpb.de
www.vpb.de





Chausseestraße 8




10115 Berlin






Protects the interests of
Consumers through education; and
Consultancy in the field of private construction;
on the conduct of representative actions in the
Interest of consumers justified
(cf. § 2(1) of the Statutes)










47.



VerbraucherService Bayern im Katholischen Deutschen Frauenbund e.V.







Tel. 089/51 51 87 43
Fax 089/51 51 87 45
Email: info@verbraucherservice-bayern.de
www.verbraucherservice-bayern.de





Dachauer Straße 5/IV




80335 München






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 1(2) und § 2 of the statute).










48.



Verbraucherzentrale Baden-Württemberg e.V.







Tel. 0711/66 91-10
Fax 0711/66 91 50
Email: info@verbraucherzentrale-bawue.de
www.verbraucherzentrale-bawue.de





Paulinenstraße 47




70178 Stuttgart






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










49.



Verbraucherzentrale Bayern e.V.







Tel. 089/5 39 87-0
Fax 089/53 75 53
Email: info@vzbayern.de
www.verbraucherzentrale-bayern.de





Mozartstraße 9




80336 München






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










50.



Verbraucherzentrale Berlin e.V.







Telefon: 0 30/21 48 50
Telefax: 0 30/21 96 42 42
Email:
mail@verbraucherzentrale-berlin.de
www.verbraucherzentrale-berlin.de





Ordensmeisterstraße 15-16




12099 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










51.



Verbraucherzentrale Brandenburg e.V.







Tel. 0331/2 98 71 0
Fax 0331/2 98 71 77
Email: info@vzb.de
www.vzb.de





Babelsberger Straße 12




14473 Potsdam






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










52.



Verbraucherzentrale Bremen e.V.







Tel. 0421/16 07 77
Fax 0421/1 60 77 80
Email: info@verbraucherzentrale-bremen.de
www.verbraucherzentrale-bremen.de





Altenweg 4




28195 Bremen






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 3(2) of the statute).










53.



Verbraucherzentrale Bundesverband e.V. (VZBV)







Telefon: 0 30/2 58 00-0
Telefax: 0 30/2 58 00-218
Email: info@vzbv.de
www.vzbv.de





Rudi-Dutschke-Straße 17




10969 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










54.



Verbraucherzentrale Hamburg e.V.







Tel. 040/24 83 20
Fax 040/24 83 22 90
Email: info@vzhh.de
www.vzhh.de





Kirchenallee 22




20099 Hamburg






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










55.



Verbraucherzentrale Hessen e.V.







Tel. 0 69/97 20 10 900
Fax 069/97 20 10 40
Email: vzh@verbraucher.de
www.verbraucher.de





Große Friedberger Straße 13-17




60313 Frankfurt am Main






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










56.



Verbraucherzentrale Mecklenburg-Vorpommern e.V.







Tel. 0381/208 70-50
Fax 0381/208 70-30
Email: info@nvzmv.de
www.nvzmv.de





Strandstraße 98




18055 Rostock






Protects consumers’ interests in Mecklenburg-Western Pomerania by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










57.



Verbraucherzentrale Niedersachsen e.V.







Tel. 0511/9 11 96-0
Fax 0511/9 11 96 10
Email: info@vzniedersachsen.de
www.verbraucherzentrale-niedersachsen.de





Herrenstraße 14




30159 Hannover






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










58.



Verbraucherzentrale Nordrhein-Westfalen e.V.







Tel. 0211/38 09-0
Fax 0211/38 09-172
Email: internet@vz-nrw.de
www.vz-nrw.de





Mintropstraße 27




40215 Düsseldorf






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interest of consumers (see 2.1 and 2.2 of the statute).










59.



Verbraucherzentrale Rheinland-Pfalz e.V.







Tel. 06131/2 84 80
Fax 06131/28 48 66
Email: info@vz-rlp.de
www.verbraucherzentrale-rlp.de





Seppel-Glückert-Passage 10




55116 Mainz






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










60.



Verbraucherzentrale Saarland e. V.







Tel. 06 81/5 00 89-0
Fax 06 81/5 00 89-22
Email: vz-saar@vz-saar.de
www.vz-saar.de





Trierer Straße 40




66111 Saarbrücken






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










61.



Verbraucherzentrale Sachsen e.V.







Tel. 0341/69 62 90
Fax 0341/68 92 826
Email: vzs@vzs.de
www.verbraucherzentrale-sachsen.de





Katharinenstraße 17




04109 Leipzig






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










62.



Verbraucherzentrale Sachsen-Anhalt e.V.







Tel. 0345/2 98 03 29
Fax 0345/2 98 03 26
Email: vzsa@vzsa.de
www.vzsa.de





Steinbockgasse 1




06108 Halle






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










63.



Verbraucherzentrale Schleswig-Holstein e.V.







Tel. 0431/5 90 99-0
Fax 0431/5 90 99 77
Email: info@verbraucherzentrale-sh.de
www.verbraucherzentrale-sh.de





Andreas-Gayk-Straße 15




24103 Kiel






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










64.



Verbraucherzentrale Thüringen e.V.







Tel. 0361/5 55 14-0
Fax 0361/5 55 14 40
Email: info@vzth.de
www.vzth.de





Eugen-Richter-Straße 45




99085 Erfurt






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (see § 2 of the statute).










65.



Zentrum für Europäischen Verbraucherschutz e. V.







Tel. 07851/991480
Fax 07851/9914811
Email: info@cec-zev.eu
www.cec-zev.eu





Bahnhofsplatz 3




77694 Kehl






Protect the interests of Consumers through education; and Consultancy services in rental, housing and Leasing matters (cf. § 2) Point 1 of the Statutes)




ESTONIA







Name of the entity


Contact details


Purpose










1.



Tarbijakaitseamet












Kiriku 4,




EE-15071 Tallinn




Tel: (372-6) 20 17 00
Fax: (372-6) 20 17 01
Email: info@consumer.ee
Veebiaadress: www.consumer.ee


Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees.










2.



Ravimiamet












Ravila 19,




EE-50411 Tartu




Tel: (372 7) 37 41 40
Fax: (372-7) 37 41 42
Email: sam@sam.ee
Veebiaadress: www.sam.ee


Supervision in connection with the marketing and advertising of medicines




IRELAND







Name of the entity


Contact details


Purpose










1.



National Consumer Agency












4 Harcourt Road




Dublin 2




Ireland




Tel. (353-1) 402 55 00
Fax (353-1) 402 55 01
Email: odca@entemp.ie
Internet: www.odca.ie


Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation.




GREECE







Name of the entity


Contact details


Purpose










1.



Νέο Ινστιτούτο Καταναλωτών (NEO INKA)

Consumers' association — New consumers' institute (NEO INKA)











Καλυψούς 105 / Kalipsous 105




GR-176 71 Καλλιθέα / Kallithea




Tel.: (30) 21 09 57 78 77
Fax: (30) 21 09 53 34 71
Email: inka@inka.org.gr
Internet: www.inka.org.gr


Protects consumers’ rights and interests.










2.



Κέντρο Προστασίας Καταναλωτών (ΚΕΠΚΑ)

Consumers' protection centre of Thessaloniki (KEPKA)











Τσιμισκή / Tsimiski 54,




GR-546 23 Θεσσαλονίκη / Thessaloniki




Email: consumers@kepka.org
Internet: www.kepka.org
Tel: (30) 23 10 26 94 49
Fax: (30) 23 1024 22 11


Protects consumers’ rights and interests.










3.



Ένωση Καταναλωτών – Ποιότητα Ζωής (ΕΚΠΟΙΖΩ)

Consumers' association ‘the quality of life’ (EKPIZO)











Βαλτετσίου / Valtetsiou 43-45,




GR-106 81 Αθήνα / Athens




Email: ekpizo@ath.fothenet.gr
Internet: www.ekpizo.gr
Tel: (30) 21 03 30 44 44
Fax: (30) 21 03 30 05 91


Protects consumers’ rights and interests.










4.



Ελληνική Καταναλωτική Οργάνωση (EKATO)

Greek consumers' organisation (EKATO)











Δημοκρίτου / Dimokritou 10,




GR-54352, Θεσσαλονίκη / Thessaloniki




Email: info@ekato.org & ekato@ekato.org
Internet: www.ekato.org
Tel: (30) 23 10 22 64 26 94 93 21
Fax: (30) 23 10 90 85 19,
(30) 23 10 22 64 26


Protects consumers’ rights and interests.










5.



Ινστιτούτο καταναλωτών (INKA) Ιωαννίνων

Consumers' institute (INKA) of Ioannina











Θ.Πασχίδη / Th. Paskidi 52,




GR-45 445 Ιωάννινα / Ιoannina




Email: ioannina@inka.gr
Tel: (30) 26 51 06 51 78
Fax: (30) 26 51 06 51 78


Protects consumers’ rights and interests.










6.



Ένωση για τα δικαιώματα των πολιτών

Citizens' rights organisation











Λυκαβηττού / Likavipou 18,




GR-106 73 Αθήνα / Athens




Tel: (30) 21 03 60 04 10
Fax: (30) 21 03 60 04 11


Protects consumers’ rights and interests.










7.



Ινστιτούτο Καταναλωτών (INKA) Μακεδονίας

Consumers' institute (INKA) of Macedonia











Μοναστηρίου / Μonastiriou 17,




GR-54627 Θεσσαλονίκη / Thessaloniki




Email: Macedonia@inka.gr
Internet: www.inkamak.eisodos.com
Tel: (30) 23 10 53 52 63 (11 72 1)
Fax: (30) 23 10 51 74 92


Protects consumers’ rights and interests.










8.



Ινστιτούτο Καταναλωτών (INKA) Κέρκυρας

Consumers' institute (INKA) of Corfu











Ακαδημίας / Akadimias 3,




GR-49100 Κέρκυρα / Kerkira




Tel: (30) 26 61 04 58 26
Fax: (30) 26 61 03 62 50


Protects consumers’ rights and interests.










9.



Ένωση Καταναλωτών Αιτωλοακαρνανίας

Consumer Association of Aitoloakarnania











Σ.Τσικνιά / S. Tsiknia 48 (πρώην Τσαλδάρη / formerly Tsaldari),




GR-30100 Αγρίνιο/ Agrinio




Email: INKA-AIT@OTENET.GR
Tel: (30) 26 41 02 44 44
Fax: (30) 26 41 02 13 44


Protects consumers’ rights and interests.










10.



Ένωση Καταναλωτών Βόλου και Θεσσαλίας

Consumer Association of Volos & Thessaly











Αγίου Νικολάου / Agiou Nikolaou 104,




GR-38221, Βόλος / Volos




Tel: (30) 24 21 04 56 15
Fax: (30) 24 21 07 13 31


Protects consumers’ rights and interests.










11.



Ένωση Καταναλωτών Ελλάδας

Consumer Association of Greece











Γούναρη / Gounari 4-6,




GR-185 31, Πειραιάς / Peiraias




Tel: (30) 210 4111080
Fax: (30) 210- 4111080


Protects consumer’s rights and interests.










12.



Ένωση Πολιτών

Citizens’ association











Αλκυόνης / Alkionis 9,




GR-175 61 Π. Φάληρο / P. Faliro




Tel: (30) 21 09 82 91 52
Fax: (30) 21 09 82 50 96


Protects consumer’s rights and interests.










13.



Εμπορικό και Βιομηχανικό Επιμελητήριο Αθηνών

Athens Chamber Of Commerce And Industry











Ακαδημίας / Akademias str 7,




GR-10671 Αθήνα / Athens




Tel: (30) 21 03 60 48 15-9, 36 02 411-9
Fax: (30) 21 03 61 64 64
Διεύθ. ηλεκ. ταχ.: info@acci.gr
Email: info@acci.gr
Internet: www.acci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










14.



Βιοτεχνικό Επιμελητήριο της Αθήνας

Athens Chamber Of Handicrafts











Ακαδημίας / Akademias 18,




GR-10671 Αθήνα / Athens10671 ATHENS-GR




Tel: (30) 210 3680700
Fax: (30) 210 3614726
Email: info@acsmi.gr
Internet: www.acsmi.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










15.



Επαγγελματικό Επιμελητήριο Αθηνών

Athens Chamber Of Tradesmen











Πανεπιστημίου / Panepistsimiou 44,




GR-10679 Αθήνα / Athens




Tel: (30) 21 03 60 16-5, 36 33 08 0 (President’s office)
Fax: (30) 21 03 61 97 35
Email: eea@eea.gr
Internet: www.eea.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










16.



Εμπορικό και Βιομηχανικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Commerce And Industry











Τσιμισκή / Tsimiski 29,




GR-54624 Θεσσαλονίκη / Thessaloniki




Tel: (30) 23 10 37 01 00,
37 01 10
Fax: (30) 23 10 37 01 14 –
37 01 66
Email: root@ebeth.gr
Internet: www.ebeth.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










17.



Βιοτεχνικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Handicrafts











Αριστοτέλους / Aristotelous 27,




GR-54624 Θεσσαλονίκη / Thessaloniki




Tel: (30) 23 10 24 16 68,
24 16 89
Fax: (30) 23 10 23 26 67
Email: info@veth.gr
Internet: www.veth.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










18.



Επαγγελματικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Tradesmen






Αριστοτέλους / Aristotelous 27, GR-54624 Θεσσαλονίκη / Thessaloniki
Tel: (30) 23 10 27 52 55,
27 13 40,
27 14 88 (President’s office),
22 00 50
Fax: (30) 23 10 2716 49,
25 72 83
Email: epepthe@otenet.grepepthe@otenet.gr
Internet: www.uhcci.gr/epimelitiria/EETH.html


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










19.



Εμπορικό και Βιομηχανικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Commerce And Industry











Λουδοβίκου / Loudovikou 1, Πλ. Οδησσού / Odissos Square,




GR-18531 Πειραιάς / Piraeus




Tel: (30) 21 04 17 72 41 - 5
Fax: (30) 21 04 17 86 80
Email: evepgr1@acci.grevepgr1@acci.gr
Internet: www.uhcci.gr/epimelitiria/EBEP.html


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










20.



Βιοτεχνικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Handicrafts











Καραΐσκου / Karaiskou 111,




GR-18532 Πειραιάς / Piraeus




Tel: (30) 21 04 11 04 43,
4 12 12 98,
4 17 47 65
Fax: (30 )21 04 17 94 95,
4 17 41 52
Email: info@bep.gr
Internet: www.bep.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










21.



Επαγγελματικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Tradesmen











Αγίου Κωνσταντίνου / Agiou Konstantinou 3,




GR-18531 Πειραιάς /Piraeus




Tel: (30) 21 04 12 15 03,
4 12 69 17
Fax: (30) 21 04 12 27 90
Email: eepir@otenet.gr
Internet: www.eep.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










22.



Εμπορικό και Βιομηχανικό Επιμελητήριο Ροδόπης

Chamber Of Industry And Commerce Of Rodopi Prefecture











Βασ. Γεωργίου / Vassileios Georgiou 2β,




GR-69100 Κομοτηνή / Komotini




Tel: (30) 25 31 02 28 31,
3 68 31
Fax: (30) 25 31 02 67 14
Email: ccirodop@otenet.gr
; info@rodopicci.gr
Internet: www.rodoppicci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










23.



Επαγγελματικό και Βιοτεχνικό Επιμελητήριο Ροδόπης

Chamber Of Tradesmen And Handicrafts Of Rodopi Prefecture











Καβείρων / Kaveiron 12,




GR-69100 Κομοτηνή / Komotini




Tel: (30) 25 31 02 25 47,
3 40 06,
8 14 70 - 9
Fax: (30) 25 31 02 58 66
Email: info@everodopi.gr
Internet: www.everodopi.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










24.



Επιμελητήριο Αιτωλοακαρνανίας

Chamber Of Aitoloakarnania Prefecture











Παπαστράτου / Papastratou 53 και Σμύρνης / & Smirnis,




GR-30100 Αγρίνιο / Agrinio




Tel: (30) 26 41 02 25 25,
572 62
Fax: (30) 26 41 02 25 90
Email: contact@epimetol.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










25.



Επιμελητήριο Αργολίδας

Chamber Of Argolida Prefecture











Κορίνθου / Korinthou 23,




GR-21200 Άργος / Argos




Tel: (30) 27 51 06 72 16,
630 23,
669 68
Fax: (30) 275 10 24 595
Email: ebear@otenet.gr
Internet: www.arcci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










26.



Επιμελητήριο Αρκαδίας

Chamber Of Arcadia Prefecture











25ης Μαρτίου και Πανός / Panos & Martiou 21,




22100 Τρίπολη / Tripoli




Tel: (30) 27 10 22 71 41,
22 71 42,
23 71 23
Fax: (30) 27 10 23 37 38
Email: info@arcadianet.gr
Internet: www.arcadianet.gr www.ikenet.gr
, www.eic.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










27.



Επιμελητήριο Άρτας

Chamber Of Arta Prefecture











Μ. Γραικού και Φλέμινγκ / Graikou & Flemig,




GR-47100 Άρτα / Arta




Tel: (30) 26 81 02 87 28,
7 86 54
Fax: (30) 26 81 07 86 54
Email: epimarta@otenet.gr
Internet: www.arta.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










28.



Επιμελητήριο Αχαΐας

Chamber Of Ahaia Prefecture











Μιχαλακοπούλου / Mihalakopoulou 58,




GR-26221 Πάτρα / Patra




Tel: (30) 2610 27 77 79,
27 76 79,
27 80 56
Fax: (30) 26 10 27 65 19
Email: ea@e-a.gr
Internet: www.e-a.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










29.



Επιμελητήριο Βοιωτίας

Chamber Of Viotia Prefecture











Λ.Κουτσοπετάλου / L.Koutsopetalou 1,




GR-32100 Λειβαδιά / Livadia




Tel: (30) 22 61 02 82 81,
2 76 64
Fax: (30) 22 61 02 13 47
Email: info@viotiachamber.gr
Internet: www.viotiachamber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










30.



Επιμελητήριο Γρεβενών

Chamber Of Grevena Prefecture











Εμμανουήλ Παππά / Emmanouil Papa 7,




GR- 51100 Γρεβενά / Grevena




Tel: (30) 24 62 08 55 01 (-3),
8 55 04,
8 55 05
Fax: (30) 24 62 08 03 10
8 03 33
Email: ebegreve@grevenanet.gr
Internet: www.grevena.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










31.



Επιμελητήριο Δράμας

Chamber Of Drama Prefecture











Λαμπριανίδου / Labrianidiou 40,




GR-66100 Δράμα / Drama




Tel: (30) 25 21 02 27 50,
2 49 95
Fax: (30) 25 10 25 835
Email: ccidrama@dramanet.gr
Internet: www.ccidrama.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










32.



Επιμελητήριο Δωδεκανήσων

Chamber Of Dodekanissa Prefecture











Γρηγορίου Λαμπράκη / Grigoriou Labraki 8,




GR-85100 Ρόδος / Rodos Island




Tel: (30) 22 41 04 42 00, Κάλυμνος: 22 43 05 15 17,
Κως: 22 42 02 61 79,
Κάρπαθος: 22 45 02 24 83
Fax: (30) 22 41 04 42 40
Email: info@ebed.gr
Internet: www.ebed.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










33.



Επιμελητήριο Έβρου

Chamber Of Evros Prefecture











Οδός Εμπορίου / Eboriou, 1ος όροφος / 1st floor,




GR- 68100 Αλεξανδρούπολη / Alexandroupoli




Tel: (30) 25 51 02 62 23,
2 65 37
Fax: (30) 25 51 02 32 53
Email: epimevro@otenet.gr
Internet: www.chamberofevros.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










34.



Επιμελητήριο Εύβοιας

Chamber Of Evia Prefecture











Ελ.Βενιζέλου / El. Venizelou 12,




GR-34100 Χαλκίδα / Chalkida




Tel: (30) 22 21 08 64 52
Fax: (30) 22 21 08 09 18
Email: epimevia@hol.gr
Internet: www.eviachamber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










35.



Επιμελητήριο Ευρυτανίας

Chamber Of Evritania Prefecture











Νικολάου Τσιαμπούλα / Nikolaou Tsiaboula 5,




GR-36100 Καρπενήσι / Karpenissi




Tel: (30) 22 37 08 00 36,
2 36 28
Fax: (30) 22 37 08 04 40


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










36.



Επιμελητήριο Ζακύνθου

Chamber Of Zakynthos Prefecture











Λομβάρδου / Lombardou 20,




GR-29100 Ζάκυνθος / Zakynthos




Tel: (30) 26 95 04 19 40 (-1),
20090 -1 -2
Fax: (30) 26 95 02 31 35
Email: zantecci@otenet.gr
Internet: www.zantecci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










37.



Επιμελητήριο Ηλείας

Chamber Of Ilia Prefecture











28ης Οκτωβρίου και Πλ. Ηρώων / 28th of October str & Iroon Square,




GR-27100 Πύργος / Pyrgos




Tel: (30) 26 21 03 41 54,
3 22 25,
3 68 95
Fax: (30) 26 21 03 17 91
Email: ilich-gr@otenet.gr
Internet: www.helia.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










38.



Επιμελητήριο Ημαθίας

Chamber Of Imathia Prefecture











Κεντρικής / Kentrikis 3,




GR-59100 Βέροια / Veria




Tel: (30) 23 31 02 54 70,
2 97 74,
2 47 34
Fax: (30) 23 31 02 53 30
Email: chamimat@otenet.gr
Internet: www.imathiachamber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










39.



Επιμελητήριο Ηρακλείου

Chamber Of Irakleion Prefecture











Κορωναίου / Koroneou 9,




GR-71202 Ηράκλειο / Irakleio




Tel: (30) 28 10 24 70 00
Fax: (30) 28 10 22 29 14
Email: root@ebeh.gr
kapetanaki@ebeh.gr,
Internet: www.ebeh.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










40.



Επιμελητήριο Θεσπρωτίας

Chamber Of Thesprotia Prefecture











Κυρα-Βασιλικής / Kyra Vassilikis 13, (1ος όροφος / 1st floor),




GR-46100 Ηγουμενίτσα / Igoumenitsa




Tel: (30) 26 65 02 94 80 (-88)
Fax: (30) 26 65 02 94 89
Email: pezo@otenet.gr
Internet: www.uhcci.gr/epimelitiria/THESPROTIA.html


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










41.



Επιμελητήριο Ιωαννίνων

Chamber Of Ioannina Prefecture











Τρικούπη και Οπλαρχηγού Πουτέτση / Trikoupi & Oplarhigou Poutesi 14,




GR-45332 Ιωάννινα / Ioannina




Tel: (30) 26 51 0 2 62 73 (President’s office), 223 89
24 7 09 ,
765 89 (EU Info Center)
Fax: (30) 26 51 0 251 79


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










42.



Επιμελητήριο Καβάλας

Chamber Of Kavala Prefecture











Ομονοίας / Omonias 50Α,




GR-65302 Καβάλα / Kavala




Tel: (30) 25 10 22 33 25,
22 33 28,
22 22 57,
22 22 12
Fax: (30) 25 10 83 59 46
Email: eic157@otenet.gr
Internet: www.chamberofkavala.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










43.



Επιμελητήριο Καρδίτσας

Chamber Of Karditsa Prefecture











Ηρώων Πολυτεχνείου / Iroon Polytehneiou 3,




GR-43100 Καρδίτσα / Karditsa




Tel: (30) 24 41 02 23 34,
2 23 01
Fax: (30) 24 41 02 22 38
Email: karditsaacci@cld.gr
Internet: www.karditsaacci@cld.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










44.



Επιμελητήριο Καστοριάς

Chamber Of Kastoria Prefecture











Μητροπόλεως / Mitropoleos 60,




GR-52100 Καστοριά / Kastoria




Tel: (30) 24 67 02 69 26,
2 89 81 (President’s office),
2 95 28
Fax: (30) 24 67 02 24 42
Email: kastcham@otenet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










45.



Επιμελητήριο Κέρκυρας

Chamber Of Corfu Prefecture











Αριστοτέλους / Aristotelous 2




Τ.Θ. / PO Box 426,




GR-49100 Κέρκυρα / Corfu




Tel: (30) 26 61 03 98 13,
3 98 14,
3 19 98
Fax: (30) 26 61 04 00 88
Email: corfucci@otenet.gr
Internet: www.cci-kerkyra.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










46.



Επιμελητήριο Κεφαλονιάς και Ιθάκης

Chamber Of Kefalinia & Ithaki Islands











Λ.Βεργωτή / L. Vergoti 131,




GR-28100 Αργοστόλι / Argostoli




Tel: (30) 26 71 02 22 53,
2 49 59
Fax: (30) 26 71 02 61 90
Email: chamberk@otenet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










47.



Επιμελητήριο Κιλκίς

Chamber Of Kilkis Prefecture











Γ.Καπετά / G.Kapeta 11,




Τ.Θ. / PO Box 40,




GR-61100 Κιλκίς / Kilkis




Tel: (30) 23 41 02 45 80,
2 45 81,
2 09 23
Fax: (30) 23 41 02 09 24,
2 09 26
Email: ebekilk@otenet.gr
Internet: www.gbi.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










48.



Επιμελητήριο Κοζάνης

Chamber Of Kozani Prefecture











Ι.Φαρμάκη / I.Farmaki 2,




GR-50100 Κοζάνη / Kozani




Tel: (30) 24 61 03 46 69,
4 16 93
Fax: (30) 26 83 92 45 68
Email: Chambers@otenet.gr
Internet: www.kozani.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










49.



Επιμελητήριο Κορίνθου

Chamber Of Korinth Prefecture











Ερμού / Ermou 2,




GR-20100 Κόρινθος / Korinth




Tel: (30) 27 41 02 44 64,
8 59 86,
2 64 04,
2 64 03
Fax: (30) 27 41 0 2 11 73
Email: info@korinthcc.gr
Internet: www.korinthcc.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










50.



Επιμελητήριο Κυκλάδων

Chamber Of Cyclades Islands











Αγ.Νικολάου 6 / Ag.Nikolaou,




GR-84100 Ερμούπολη - Σύρος / Ermoupolis-Syros




Tel: (30) 22 81 08 23 46,
8 02 46,
8 74 03
Fax: (30) 22 81 08 65 55
Email: info@cycladescc.gr
Internet: www.cycladescc.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










51.



Επιμελητήριο Λακωνίας

Chamber Of Lakonia Prefecture











Ξανθάκη / Xanthaki 3,




GR-23200 Γύθειο / Gythio




Tel: (30) 27 33 02 22 79,
2 38 04
Fax: (30) 27 33 02 20 08
Email: gytheioc@otenet.gr
Internet: www.lcci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










52.



Επιμελητήριο Λάρισας

Chamber Of Larissa Prefecture











Παπακυριαζή / Papakyriazi 44,




GR-41222 Λάρισσα / Larissa




Tel: (30) 24 10 53 64 53,
25 53 88 (President’s office), 25 47 38,
53 64 52,
53 24 47,
53 69 00
Fax: (30) 24 10 25 75 22
Email: info@Larissa-chamber.gr
Internet: www.Larissa-chamber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










53.



Επιμελητήριο Λασηθίου

Chamber Of Lassithi Prefecture











Ι.Κουμουνδούρου / I.Koumoundourou 17,




GR-72100 Άγιος Νικόλαος - Κρήτη / Agios Nikolaos - Creta




Tel: (30) 28 41 02 22 31,
2 71 40,
2 71 50,
2 83 01
Fax: (30) 28 41 02 38 31
Email: info@epimlas.gr
Internet: www.epimlas.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










54.



Επιμελητήριο Λέσβου

Chamber Of Lesvos Island Prefecture











Πλ.Κουντουριώτη / Kountourioti 71,




GR-81100 Μυτιλήνη / Mytilini




Tel: (30) 22 51 02 84 31,
2 85 64,
2 92 17,
2 99 32 (President’s office)
Fax: (30) 2 32 75


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










55.



Επιμελητήριο Λευκάδας

Chamber Of Lefkada Island Prefecture











Δ.Μακρή / D.Makri 5,




GR-31100 Λευκάδα / Lefkada




Tel: (30) 26 45 02 23 81
Fax: (30) 26 45 02 23 81
Email: ebelef@otenet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










56.



Επιμελητήριο Μαγνησίας

Chamber Of Magnesia Prefecture











Δημητριάδος / Dimitriados 176,




GR-38221 Βόλος / Volos




Tel: (30) 24 21 02 37 66,
2 32 71
Fax: (30) 24 21 03 12 11
Email: info@c-magnesia.gr
Internet: www.c-magnesia.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










57.



Επιμελητήριο Μεσσηνίας

Chamber Of Messinia Prefecture











Πλ. 23ης Μαρτίου / 23rd Martiou Square,




GR-24100 Καλαμάτα / Kalamata




Tel: (30) 27 21 06 22 00
Fax: (30) 27 21 06 22 29,
8 27 41
Email: info@kalamata.chambernet.gr
Internet: www.kalamata.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










58.



Επιμελητήριο Ξάνθης

Chamber Of Xanthi Prefecture











Βασ.Κωνσταντίνου / Vass. Konstantinou 1,




GR-67100 Ξάνθη / Xanthi




Tel: (30) 25 41 02 51 05,
2 25 33
Fax: (30) 25 41 02 59 87
Email: ebex@otenet.gr
Internet: www.ebex.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










59.



Επιμελητήριο Πέλλας

Chamber Of Pella Prefecture











25ης Μαρτίου / 25th Martiou 13,




GR-58200 Έδεσσα / Edessa




Tel: (30) 23 81 02 65 55 - 6,
2 67 35
Fax: (30) 23 81 02 90 29
Email: champella@pel.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










60.



Επιμελητήριο Πιερίας

Chamber Of Pieria Prefecture











28ης Οκτωβρίου / 28th of October 9,




GR-60100 Κατερίνη / Katerini




Tel: (30) 23 51 02 32 11,
2 43 11
Fax: ++30) 23 51 02 51 24
Email: champier@otenet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










61.



Επιμελητήριο Πρέβεζας

Chamber Of Preveza Prefecture











Δοδώνης / Dodonis 47,




GR- 48100 Πρέβεζα / Preveza




Tel: (30) 26 82 02 94 14
Fax: (30) 26 82 02 92 83
Email: info@preveza.chambernet.gr
Internet: www.preveza.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










62.



Επιμελητήριο Ρεθύμνου

Chamber Of Rethymnon Prefecture











Εμ.Πορτάλιου / Em. Portaliou 23,




GR-74100 Ρέθυμνο / Rethymnon




Tel: (30) 28 31 02 22 14
Fax: (30) 28 31 05 50 86
Email: eber@otenet.gr
Internet: www.eber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










63.



Επιμελητήριο Σάμου

Chamber Of Samos Island Prefecture











Κουντουριώτη / Kountourioti 19,




GR-83100 Σάμος / Samos




Tel: (30) 22 73 08 79 70,
8 79 80
Fax: (30) 22 73 02 27 84
Email: samcci@otenet.gr
Internet: www.samoscci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










64.



Επιμελητήριο Σερρών

Chamber Of Serres Prefecture











Π.Κωστοπούλου / Kostopoulou 2,




GR-62122 Σέρρες / Serres




Tel: (30) 23 21 09 97 20,
9 97 19 (γραφείο προέδρου)
Fax: (30) 23 21 09 9740
Email: eves@otenet.gr
Internet: www.eves.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










65.



Επιμελητήριο Τρικάλων

Chamber Of Trikala Prefecture











Βενιζέλου / Venizelou 1,




GR-42100 Τρίκαλα / Trikala




Tel: (30) 24 31 02 74 93,
2 49 89,
7 47 20
Fax: (30) 24 31 03 89 45
Email: info@trikala.chambernet.gr
Internet: www.trikala.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










66.



Επιμελητήριο Φθιώτιδας

Chamber Of Fthiotida Prefecture











Όθωνος / Othonos 3,




GR-35100 Λαμία / Lamia




Tel: (30) 22 31 02 21 12,
2 13 95
Fax: (30) 22 31 03 09 85
Email: info@fthiotidoscc.gr
Internet: www.fthiotidoscc.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










67.



Επιμελητήριο Φλώρινας

Chamber Of Florina Prefecture











Μεγαρόβου / Megarovou 15,




GR-53100 Φλώρινα / Florina




Tel: (30) 23 85 02 23 34,
2 24 66
Fax: (30) 23 85 02 80 20
Email: eveflorinas@acn.gr
http: Δικτυακός τόπος: www.ebef.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










68.



Επιμελητήριο Φωκίδας

Chamber Of Fokida Prefecture











Γιδογιάννου / Gidogiannou 7,




GR-33100 Άμφισσα / Amfissa




Tel: (30) 22 65 02 86 97,
2 36 51
Fax: (30) 22 65 02 21 85
Email: epim-fo@hol.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










69.



Επιμελητήριο Χαλκιδικής

Chamber Of Chalkidiki Prefecture






Πολυτεχνείου /Polytehniou 58, GR-63100 Πολύγυρος / Polygyros
Tel: (30) 23 71 02 42 00,
2 43 00
Fax: (30) 23 71 02 13 55
Email: info@epichal.gr
Internet: www.epichal.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










70.



Επιμελητήριο Χανίων

Chamber Of Chania Prefecture











Ελ.Βενιζέλου / Elef.Venizelou 4,




GR-73110 Χανιά-Κρήτη / Chania-Creta




Tel: (30) 28 21 05 23 29, 45 34 9, 40 62 4 (President’s office)
Fax: (30) 28 21 02 83 07
Email: epimel@chania-cci.gr
Internet: www.chania-cci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










71.



Επιμελητήριο Χίου

Chamber Of Chios Island Prefecture











Φιλίππου Αργέντη / Filipou Argenti 8,




GR-82100 Χίος / Chios




Tel: (30) 22 71 04 43 30 - 1
Fax: (30) 22 71 04 43 32
Email: epimeliti@otenet.gr
Website: chios.proodos.gr/chamber


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’




SPAIN







Name of the entity


Contact details


Purpose










1.



Dirección General de Consumo del Ministerio de Consumo (Directorate-General for Consumer Affairs within the Ministry of Consumer Affairs)







C/Príncipe de Vergara, 54 E-28006 Madrid
Tel. +34 91 822 45 05
+34 91 822 45 07
dgconsumo@consumo.gob.es


Central government body which, pursuant to Article 51 of the Constitution and the consolidated text of the General Law on the Protection of Consumers and Users, promotes and fosters consumers’ and users’ rights










2.



Dirección General de Consumo de la Junta de Andalucía (Autonomous Government of Andalusia: Directorate-General for Consumer Affairs)












Plaza Nueva, 4




E-41071 Seville




Tel. (34) 95 504 10 89
dg.consumo.csalud@juntadeandalucia.es


Government agency responsible for market surveillance and the protection of consumers’ and users’ rights










3.



Dirección General de Protección de Consumidores y Usuarios del Gobierno de Aragón (Government of Aragon: Directorate-General for the Protection of Consumers and Users)







Plaza del Pilar, 3 E-50071 Zaragoza
Tel. (34) 976 71 56 12
+34 976 71 33 46
consumo@aragon.es


Government agency responsible for market surveillance and the protection of consumers’ and users’ rights










4.



Agencia de Seguridad Alimentaria, Sanidad Ambiental y Consumo del Principado de Asturias (Principality of Asturias: Agency for Food Safety, Environmental Health and Consumer Affairs)







C/ Ciriaco Miguel Vigil, 9 E-33006 Oviedo
Tel. (34) 985 10 83 21
asac@asturias.org


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










5.



Dirección General de Consumo / Direcció General de Consum – Govern de les Illes Balears (Government of the Balearic Islands: Directorate-General for Consumer Affairs)












Carrer de Jesús, 38 A




E-07010 Palma de Mallorca




Tel. (34) 971 17 95 36
+34 971 17 79 79
secretaria@dgconsum.caib.es


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










6.



Dirección General de Comercio y Consumo del Gobierno de Canarias (Government of the Canary Islands: Directorate-General for Trade and Consumer Affairs)












C/ León y Castillo, 200, planta 1




Edificio Servicios Múltiples III




E-35004 Las Palmas de Gran Canaria




Tel. (34) 928 79 61 49
rctfe.consumo@gobiernodecanarias.org


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










7.



Dirección General de Comercio y Consumo del Gobierno de Cantabria (Government of Cantabria: Directorate-General for Trade and Consumer Affairs)












Parque Científico y Tecnológico de




Cantabria - PCTCAN (Cantabria Science and Technology Park)




C/Albert Einstein, 4.- 3a planta E-39011 Santander
Tel. (34) 942 20 82 34
servicioconsumo@cantabria.es


Government agency responsible for market surveillance and the protection of consumers’ and users’ rights.










8.



Dirección General de Agenda 2030 y Consumo de la Junta de Castilla-La Mancha (Autonomous Government of Castile-La Mancha: Directorate-General for Agenda 2030 and Consumer Affairs)












Río Estenilla, s/n




E-45071 Toledo




Tel. (34) 925 33 01 73
+34 925 25 96 53
dg2030yconsumo@jccm.es


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










9.



Dirección General de Comercio y Consumo de la Junta de Castilla y León (Autonomous Government of Castile and Leon: Directorate-General for Trade and Consumer Affairs)












Jacinto Benavente, 2




E-47195 Arroyo de la Encomienda.




Valladolid




Tel. (34) 983 32 43 92
+34 983 324 391
comercioyconsumo@jcyl.es


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










10.



Agencia Catalana del Consumo / Agència Catalana del Consum – Generalitat de Catalunya (Catalan Consumer Agency)












Carrer del Foc, 57




E-08038 Barcelona




Tel. (34) 93 883 90 56
+34 93 883 92 50
direccio_acc@gencat.cat


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










11.



Dirección General del Instituto de Consumo de Extremadura - INCOEX (Directorate-General within the Extremadura Consumer Affairs Institute)












C/ San Salvador, 9




E-06800 Merida (Badajoz)




Tel. (34) 92 400 47 23
dgconsumo@salud-juntaex.es


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










12.



Instituto Gallego de Consumo y de la Competencia/ Instituto Galego do Consumo y da Competencia– Xunta de Galicia (Autonomous Government of Galicia: Galician Institute of Consumer Affairs and Competition–)












Edificio Administrativo San Caetano, s/n, Bloque 5, 3a planta




E-15781 Santiago de Compostela




A Coruña




Tel. (34) 981 54 55 91
cei.dxcomercio@xunta.es


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










13.



Dirección General de Comercio y Consumo de la Comunidad de Madrid (Autonomous Community of Madrid: Directorate-General for Trade and Consumer Affairs)







Ramírez de Prado, 5 bis, 1a planta E-28045 Madrid
Tel. (34) 91 310 57 73
+34 91 310 58 74
dgconsumo@madrid.org


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










14.



Dirección General de Consumo y Artesanía de la Región de Murcia (Region of Murcia: Directorate-General for Consumer Affairs and the Craft Sector)












C/ Actor Francisco Rabal, 8




E-30009 Murcia




Tel. (34) 968 35 75 14
consumomurcia@carm.es
dgconsumoartesania@listas.carm.es


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










15.



Dirección General de Turismo, Comercio y Consumo del Gobierno de Navarra (Government of Navarre: Directorate-General for Tourism, Trade and Consumer Affairs)







C/ Navarrería 39, 2a planta E-31001 Pamplona
Tel. +34 848 42 46 71
+34 848 42 77 39
dgt@navarra.es


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










16.



Dirección General de Salud Pública, Consumo y Cuidados del Gobierno de la Rioja (Directorate-General of Public Health, Consumer Affairs and the Care Sector of Rioja)







C/ General Vara de Rey, 8 - Entreplanta E-26001 Logroño
Tel. +34 941 29 12 00
dg.salud@larioja.org


Organismo de la administración pública dedicado al control de mercado y a la protección de los derechos de los (Government agency responsible for market surveillance and protection of consumers’ and users’ rights).










17.



Dirección General de Comercio, Artesanía y Consumo / Direcció General de Comerç, Artesania i Consum de la Generalitat Valenciana (Autonomous Government of Valencia: Directorate-General of Trade, the Craft Sector and Consumer Affairs)







C/ Democracia, 77. Torre 2, pta 6a E-46018 Valencia
Tel. +34 96 120 94 46
dgcc_ceic@gva.es


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










18.



Dirección de Consumo del Gobierno Vasco / Kontsumobide - Eusko Jaurlaritza (Basque Government: Directorate of Consumer Affairs)












C/ Santiago Etorbidea, 11




E-01002 Vitoria-Gasteiz




Tel. +34 945 06 21 40
kontsumobide@kontsumobide.eus


Government agency responsible for market surveillance and protection of consumers’ and users’ rights










19.



AUC

Asociacíon de Usuarios de la Comunicación (Association of Communication Users)






Cavanilles, 29, 2° D E-28007 Madrid
Tel. +34 91 501 67 73
Fax +34 91 501 87 66
auc@auc.es


Organización de consumidores y usuarios especializada en comunicaciones comerciales (Consumers’ and users’ organisation specialising in commercial communications) Also provides information and training for consumers and users and represents them in the various consumer participation bodies.










20.



CECU Federación de Consumidores y Usuarios (Federation of Consumers and Users)







C/ Gran Vía 69, piso 1o, Oficina 103
E-28013 Madrid
Tel. +34 91 364 13 84
cecu@cecu.es


Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










21.



FUCI Federación de Usuarios- Consumidores Independientes (Federation of Independent Users and Consumers)












C/Joaquín Costa, 61 Bajo Drcha.




E-28002 Madrid




Tel. +34 91 564 01 18
Fax +34 91 562 83 55
fuciest@hotmail.com


Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










22.



HISPACOOP Confederación Española de Cooperativas de Consumidores y Usuarios (Spanish Confederation of Cooperatives of Consumers and Users)







C/ Quintana, 1, 2° B E-28008 Madrid
Tel. +34 91 593 09 35
Fax +34 91 593 18 14
hispacoop@hispacoop.es


Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










23.



OCU

Consumers' and Users' Organisation






C/ Albarracín, 21 E-28037 Madrid
Tel. +34 91 722 60 61
Fax +34 91 754 38 70
ileana@ocu.org mvivar@ocu.org


Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










24.



UNAE

Federación Unión Nacional de Consumidores y Amas de Hogar de España (National Union Federation of Consumers and Homemakers of Spain)











C/ Villanueva, 8 – 3°




E-28001 Madrid




Tel. +34 91 575 72 19
informacion@federacionunae.com


Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










25.



FACUA Asociación de Consumidores y Usuarios en Acción (Association of Consumers and Users in Action)












C/ Bécquer, 25 B




E-41002 Seville




Tel. + 34 688 954 954
consumidoresenaccion@facua.org


Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










26.



ADICAE Asociación de Usuarios de Bancos, Cajas y Seguros (Association of Users of Banks, Savings Banks and Insurance)







C/ Gavín, 12 local E-50001 Zaragoza
Tel. +34 976 39 00 60
Fax +34 976 39 01 99
institucional@adicae.net


Consumers’ and users’ organisation focusing on the big consumer issues and on financial services in particular. Provides information and training for consumers and users and represents them in the various consumer participation bodies




FRANCE







Name of the entity


Contact details


Purpose










1.



Association de défense, d’éducation et d’information du consommateur (ADEIC)












3, rue de la Rochefoucauld




F-75009 Paris




Tel. (33) 144 53 73 93
Fax (33) 144 53 73 94
Email: adeicnat@adeic.asso.fr
Internet: http://www.adeic.asso.fr
President: Patrick Mercier
General Secretary: Christian Huard


Protection of consumers’ economic interests










2.



Association Force - Ouvrière Consommateur (AFOC)












141, avenue du Maine




F-75014 Paris




Tel. (33) 140 52 85 85
Fax (33) 140 52 85 86
Email: afoc@wanadoo.fr
Website: perso.wanadoo.fr/afoc
President: Jean-Claude Mailly
General Secretary: Raphaël Manzano


Protection of consumers’ economic interests










3.



Association Léo Lagrange pour la défense des consommateurs (ALLDC)












153, avenue Jean-Lolive




F-93315 Pantin-Le-Pré-Saint-Gervais Cedex




Tel. (33) 148 10 65 65
Fax (33) 148 10 65 71
Email: leo.lagrange.consom@wanadoo.fr
Internet: www.leolagrange-conso.org
President: Marc Lagae
General Secretary: Yves Blein


Protection of consumers’ economic interests










4.



Association Etudes et Consommation (ASSECO-CFDT)












4, boulevard de la Villette




F-75955 Paris Cedex 19




Tel. (33) 142 03 81 14
Fax (33) 153 72 85 56
Email: asseco@cfdt.fr
Internet: www.cfdt.fr/asseco
President: Yvonne Delemotte
General Secretary: René Machabert


Protection of consumers’ economic interests










5.



Confédération Générale du Logement (CGL)












6/8, Villa Gagliardini




F-75020 Paris




Tel. (33) 140 31 90 22
Fax (33) 140 31 92 74
Email: CGL.Nat@wanadoo.fr
President: Henry de Gaulle
General Secretary: Pierre Perio


Protection of consumers’ economic interests










6.



Confédération de la Consommation du Logement et du cadre de vie (CLCV)












17 rue Monsieur




F-75007 Paris




Tel. (33) 156 54 32 10
Fax (33) 143 20 72 02
Email: clcv@clcv.org
Internet: www.clcv.org
President: Reine-Claude Mader
General Secretary: M.Alain Chosson


Protection of consumers’ economic interests










7.



Conseil national des Associations Familiales Laïques (CNAFAL)












108, avenue Ledru-Rollin




F-75011 Paris




Tel. (33) 147 00 02 40
Fax (33) 147 00 01 86
Email: cnafal@wanadoo.fr
Internet: www.cnafal.com
President: Michèle Fournier-Bernard
General Secretary: Eric Comparat


Protection of consumers’ economic interests










8.



Confédération Nationale des Associations Familiales Catholiques (CNAFC)












28, place Saint-Georges




F-75009 Paris




Tel. (33) 148 78 81 61
Fax (33) 148 78 07 35
Email: cnafc-conso@afc.France.org
Internet: www.afcfrance.org
President: Paul de Viguerie
Directeur: Olivier Braillon


Protection of consumers’ economic interests










9.



Confédération Nationale du Logement (CNL)












8, rue Mériel




F-93104 Montreuil Cedex




Tel. (33) 148 57 04 64
Fax (33) 148 57 28 16
Email: cnl@lacnl.com
President: Jean-Pierre Giacomo
Administrateur: Philippe Denizot


Protection of consumers’ economic interests










10.



Confédération Syndicale des Familles (CSF)












53, rue Riquet




F-75019 Paris




Tel. (33) 144 89 86 80
Fax (33) 140 35 29 52
Email: csf@csfriquet.org
Internet: www.csfriquet.org
President: M.Christian Zytynski
General Secretary: François Édouard


Protection of consumers’ economic interests










11.



Familles de France (FF)












28, place Saint-Georges




F-75009 Paris




Tel. (33) 144 53 45 90
Fax (33) 145 96 07 88
Email: conso@familles-de-france.org
Website: , www.familles-de-france.org
President: Henri Joyeux
General Secretary: Olivier Degauquier


Protection of consumers’ economic interests










12.



Familles Rurales (FR)












7, cité d'Antin




F-75009 Paris




Tel. (33) 144 91 88 88
Fax (33) 144 91 88 89
Email: famillesrurales@wanadoo.fr
Internet: www.famillesrurales.org
President: Thierry Damient
Directeur: Jean-Yves Martin


Protection of consumers’ economic interests










13.



Fédération nationale des Associations d’Usagers des transports (FNAUT)












32, rue Raymond-Losserand




F-75014 Paris




Tel. (33) 143 35 02 83
Fax (33) 143 35 14 06
Email: fnaut@wanadoo.fr
Website: perso.wanadoo.fr/fnaut
President: Jean Sivardière
General Secretary: Simone Bigorgne


Protection of consumers’ economic interests










14.



Association pour l’Information et la Défense des Consommateurs Salariés de la CGT (INDECOSA-CGT)












263, rue de Paris




F-93516 Montreuil Cedex




Tel. (33) 148 18 84 26
Fax (33) 148 18 84 82
Email: indecosa@cgt.fr
Internet: www.cgt.fr/indecosa
President: Daniel Collet
General Secretary: Daniel Tournez


Protection of consumers’ economic interests










15.



Organisation Générale des Consommateurs (ORGECO)












16, avenue du Château




F-94300 Vincennes




Tel. (33) 101 49 57 93 00
Fax (33) 143 65 33 76
Email: orgeco@wanadoo.fr
Website: perso.wanadoo.fr/orgeco/
President: Yves Sirot
Sécrétaire Général: Sylvie Martin-Pernot


Protection of consumers’ economic interests










16.



Union fédérale des Consommateurs- Que Choisir (UFC-QUE CHOISIR)












11, rue Guénot




F-75011 Paris




Tel. (33) 143 48 55 48
Fax (33) 143 48 44 35
Email: mouvement@quechoisir.org
Internet: www.quechoisir.org
President: Alain Bazot
Directeur: Jean-Louis Redon


Protection of consumers’ economic interests










17.



Union Féminine Civique et Sociale (UFCS)












6, rue Béranger




F-75003 Paris




Tel. (33) 144 54 50 54
Fax (33) 144 54 50 66
Email: ufcsnational@wanadoo.fr
Internet: www.ufcs.org
President: Chantal Jannet
General Secretary: Elisabeth Leveque


Protection of consumers’ economic interests










18.



Union Nationale des Associations Familiales (UNAF)












28, place Saint-Georges




F-75009 Paris




Tel. (33) 149 95 36 00
Fax (33) 140 16 12 76
Email: nbrun@unaf.fr
Internet: www.unaf.fr
President: Hubert Brin
Directeur: Monique Sassier


Protection of consumers’ economic interests










19.



Direction générale de la concurrence, de la consommation et de la répression des fraudes (D.G.C.C.R.F.)












59, boulevard Vincent Auriol




F-75703 Paris cedex 13






Protection of consumer interests; enquiries; injunctions




ITALY







Name of the entity


Contact details


Purpose










1.



A.C.U. ASSOCIAZIONE CONSUMATORI UTENTI












Via Padre Luigi Monti, 20/C




I-20162 Milano (MI)




tel. (39)02-661 54 11
fax (39)02-642 52 93
associazione@consumatoriutenti.it
www.consumatoriutenti.it; www.mangiosano.org


Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged owing to their physical, mental, economic, social or family situation (Art. 3 of the Statutes).










2.



ADICONSUM

ASSOCIAZIONE DIFESA CONSUMATORI E AMBIENTE











Via degli Ammiragli, 91




I-00161 Roma




tel. (39)06-441 70 21
fax (39)06-44 17 02 30
adiconsum@adiconsum.it
www.adiconsum.it


Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes)










3.



ADOC - ASSOCIAZIONE DIFESA ORIENTAMENTO CONSUMATORI












Via Lucullo, 6




I-00187 Roma




tel. (39)06-4825849
fax (39)06-4819028
adoc@adoc.org
www.adoc.org


Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes).










4.



ADUSBEF - ASSOCIAZIONE PER LA DIFESA DEGLI UTENTI DEI SERVIZI BANCARI, FINANZIARI, POSTALI, ED ASSICURATIVI












Via Farini, 62




I-00185 Roma




tel. (39)06-48 18 632
fax (39)06-48 18 633
info@adusbef.it
www.adusbef.it


Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes).










5.



ALTROCONSUMO – ASSOCIAZIONE INDIPENDENTE DI CONSUMATORI












Via Valassina, 22




20159 Milano (MI)




tel. (39)02-668901
fax (39)02-66890288
pr@altroconsumo.it;press@altroconsumo.it
www.altroconsumo.it


Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes).










6.



ASSOUTENTI – ASSOCIAZIONE NAZIONALE DEGLI UTENTI DEI SERVIZI PUBBLICI












Via Celimontana,38




I-00184 Roma (RM)




tel. (39)06-68 33 617
fax (39)06-68 67 434
info@assoutenti.it
www.assoutenti.it


Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes).










7.



C.T.C.U. – CENTRO TUTELA CONSUMATORI UTENTI –

VERBRAUCHERZENTRALE SUDTIROL











Via Dodiciville, 2




I-39100 Bolzano (BZ)




tel. (39)0471-97 55 97
fax (39)0471-97 99 14
www.centroconsumatori.it; www.euroconsumatori.org; www.assicurarsibene.it


The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers’ structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes).










8.



CITTADINANZATTIVA -












Via Flaminia, 53




I-00196 Roma




tel. (39)06-36 71 81
fax (39)o6-36 71 83 33
procuratori@cittadinanzattiva.it
www.cittadinanzattiva.it


A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes).










9.



CODACONS–COORDINAMENTO DELLE ASSOCIAZIONI PER LA TUTELA DELL’AMBIENTE E LA DIFESA DEI DIRITTI DI UTENTI E CONSUMATORI












Viale Mazzini, 73




I-00195 Roma




tel. (39)06-37 25 809
fax (39)06-37 01 709
codacons.info@tiscali.it
www.codacons.it


Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes).










10.



CODICI – CENTRO PER I DIRITTI DEL CITTADINO












Viale Guglielmo Marconi, 94




I-00146 Roma




tel. (39)06-55 30 18 08
fax (39)06-55 30 70 81
codicin@codici.org
www.codici.org


Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes).










11.



CONFCONSUMATORI _ CONFEDERAZIONE GENERALE DEI CONSUMATORI












Via G. Mazzini, 43




I-43100 Parma (PR)




tel. (39)052-12 30 134
fax (39)052-28 57 17
confcons@tin.it
www.confconsumatori.it


Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes).










12.



FEDERCONSUMATORI – FEDERAZIONE NAZIONALE DI CONSUMATORI E UTENTI












Via Palestro, 11




I-00185 Roma




tel. (39)06-42 02 07 55
fax (39)06-47 42 48 09
federconsumatori@federconsumatori.it
www.federconsumatori.it


Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes).










13.



LA CASA DEL CONSUMATORE












Via Bobbio, 6




I-20125 Milano (MI)




tel. (39)02-28 38 92 82
fax (39)02-28 38 93 43
info@casadelconsumatore.it
www.casadelconsumatore.it


Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes).










14.



LEGA CONSUMATORI












Via delle Orchidee, 4/A




I-20147 Milano (MI)




tel. (39)02-48 30 36 59
fax (39)02-48 30 26 11
ufficiostampa@legaconsumatori.it
www.legaconsumatori.it


Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers’ and tenant farmers’ movement, favouring forms of cooperation based on shared and mutual experience (Art. 3 of the Statutes).










15.



MOVIMENTO CONSUMATORI












Via Piemonte, 39/A




I-00187 Roma




tel. (39)06-48 80 053
fax (39)06-48 20 227
info@movimentoconsumatori.it
www.movimentoconsumatori.it


Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes).










16.



MOVIMENTO DIFESA DEL CITTADINO - onlus












Via Quintino Sella, 41




I-00187 Roma




tel. (39)06-86 39 92 08
fax (39)06-86 38 84 06
info@mdc.it
www.helpconsumatori.it


Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes).










17.



UNIONE NAZIONALE CONSUMATORI












Via Duilio, 13




I-00192 Roma




tel. (39)06-32 69 531
fax (39)06-32 34 616
info@consumatori.it
www.consumatori.it


Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes).










18.



ASSOCONSUM ONLUS.












Via Lombardia, 30




00187 Roma




Tel. 06 42009318
Fax 06 42009322
Email: info@asso-consum.it
www.asso-consum.it


In the years immediately after it was founded, Asso-consum was mainly active in the parliamentary field: between 2002 and 2007, at least 600 parliamentary questions were prompted by its reports.
As it gradually recruited more staff, it acquired the additional capacity to provide assistance, guidance and training for consumers (both members and non-members) and also free legal advice in the following areas: credit and savings, contracts, telecommunications, transport, class actions, health, tourism, the environment, food and privacy.
Asso-Consum has recently been involved in initiatives of national significance: namely, the negotiations with Costa Crociere on compensation for the Concordia passengers, the presentation of the referendum on abolishing the reimbursement of political parties' election expenses and the class action against the Banca di Campania in respect of commission charged on highest debit balances.




CYPRUS







Name of the entity


Contact details


Purpose










1.



Competition and Consumer Protection Service of the Ministry of Commerce, Industry and Tourism







Tel.: (357) 22 86 71 53
Fax: (357) 22 37 51 20
Email: perm.sec@mcit.gov.cy


The aim of the service is to safeguard consumers’ health, safety and economic interests. The service is responsible for both the adoption of EU Directives and the application of harmonized legislation.










2.



Cypriot Consumers Association







Tel.: (357) 22 51 61 12/3/4
Fax: (357) 22 51 61 18
Email: cyconsas@spidernet.net and cca@spidernet.net
www.cyprusconsumers.org.cy


The aim of the association is to defend consumers’ rights as laid down by the United Nations and the EU and to educate consumers so that they are fully aware of their rights and obligations.










3.



Cyprus Consumers and Quality of Life







Tel.: (357) 22 31 31 11
(357) 22 46 30 03
Fax: (357) 22 46 30 77
Email: consumersunion@cytanet.com.cy
www.consumersunion.org.cy


The aim is to defend and to promote all consumers’ interests indiscriminately and to safeguard their rights to a comfortable and healthy life in a sustainable and developed environment.




LATVIA







Name of the entity


Contact information


Purpose










1.



Patērētāju tiesību aizardzības centrs







Tālr: (371) 73 38 026
Fakss: (371) 73 38 024
E-pasts: tpkc@apollo.lv
www.ptac.gov.lv


To implement the protection of consumer rights and interests.




LITHUANIA







Name of the entity


Contact information


Purpose










1.



The State Consumer Rights Protection Authority-

Valstybinė vartotojų teisių apsaugos tarnyba











Vilniaus g. 25,




LT-01119, Vilnius, Lietuva




Tel.: (370) 52 62 67 51
Fax.: (370) 52 79 14 66
El. p. tarnyba@vvtat.lt
www.vvtat.lt


The National Service for the Protection of Consumer Rights is a government institute, responsible for conducting consumer protection policy and coordinating the activity of inspectorate institutions for product safety and the defence of consumer rights.










2.



The Alliance of Consumer Organisations












Parko 3-7,




11203 Vilnius, Lietuva




Tel: (370) 611 35509
info@lvoa.lt
www.lvoa.lt








1)


To protect the public interest of consumers;










2)


To be the representative of the group in the group’s clain cases, without applying the requirement regarding the membership of the group members in the consumer association, when the claims expressed in the group claims arise from the consumer legal relations;










3)


On the order of the consumer dispute resolution institution t perform the actions of the out-of-court settlement procedure of consumer disputes, except for the adoption of decisions on the substance of the dispute, decisions to refuse to hear a consumer dispute, suspend or terminate the consumer dispute.










4)


To apply to the courts or other competent bodies of other Member States of the European Union for a decision ordering the seller or the service provider established in that Member State to terminate the violation of the public interest of Lithuanian consumers.














3.



National Consumer Confederation












Sausio 13 – osios 4-2,




04343 Vilnius, Lietuva




Tel: (370) 686 25661
konfederacija@vartotojai.eu
www.vartotojai.eu








1)


To protect the public interest of consumers;










2)


To be the representative of the group in the group’s clain cases, without applying the requirement regarding the membership of the group members in the consumer association, when the claims expressed in the group claims arise from the consumer legal relations;










3)


On the order of the consumer dispute resolution institution t perform the actions of the out-of-court settlement procedure of consumer disputes, except for the adoption of decisions on the substance of the dispute, decisions to refuse to hear a consumer dispute, suspend or terminate the consumer dispute.










4)


To apply to the courts or other competent bodies of other Member States of the European Union for a decision ordering the seller or the service provider established in that Member State to terminate the violation of the public interest of Lithuanian consumers.














4.



Lithuanian National Consumer Federation












Vingriu 11A,




01141 Vilnius, Lietuva










 


Tel: (370) 686 25661










 


federacija@vartotojai.eu










 


www.vartotojuteises.lt












1)


To protect the public interest of consumers;










2)


To be the representative of the group in the group’s clain cases, without applying the requirement regarding the membership of the group members in the consumer association, when the claims expressed in the group claims arise from the consumer legal relations;










3)


On the order of the consumer dispute resolution institution t perform the actions of the out-of-court settlement procedure of consumer disputes, except for the adoption of decisions on the substance of the dispute, decisions to refuse to hear a consumer dispute, suspend or terminate the consumer dispute.










4)


To apply to the courts or other competent bodies of other Member States of the European Union for a decision ordering the seller or the service provider established in that Member State to terminate the violation of the public interest of Lithuanian consumers.








LUXEMBOURG







Name of the entity


Contact details


Purpose










1.



Union luxembourgeoise des consommateurs nouvelle asbl












55, rue des Bruyères




L-1274 Howald




Tel: (352) 49 60 22-1
Fax: (352) 49 49 57
E-mail : ulc@pt.lu
Internet: www.ulc.lu


Information, education, protection, consumer protection, legal services, consultation with experts, legal assistance, representation with public authorities.










2.



Automobile Club du Grand-Duché de Luxembourg asbl












54, route de Longwy




L-8007 Bertrange




Tel.: (352) 45 00 45-1
Fax: (352) 45 04 55
Email: acl@acl.lu
www.acl.lu


Protects and promotes the interests of car drivers as consumers.




HUNGARY







Name of the entity


Contact details


Purpose










1.



Fogyasztóvédelmi Egyesületek Országos Szövetsége












Logodi u. 22-24




H-1012 Budapest,




Tel.: (36) 1 31 17 030
Fax: (36)1 33 17 386
Email: baranovszky@ofe.hu
Contact: dr.Baranovszky
György, President


Representation and protection of the interests of Hungarian consumers.
Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.










2.



Országos Fogyasztóvédelmi Egyesület (OFE)












Balaton u. 27




H-1055 Budapest




Tel.: (36) 1 31 17 030
Fax: (36) 1 33 17 386


General representation and protection of consumer interests and enforcement of their rights. Collaborates on formulating and legislating consumer protection policy and setting official prices; assists with obtaining legal redress.










3.



Magyar Energiafogyasztók Szövetségenek (MESZ)












Fö u. 68




H-1027 Budapest




Tel.: (36)1 22 41 478
Fax: (36)1 22 41 478


Represents, protects and enforces the interests of Hungarian energy consumers. Collaborates on the regulation of matters of energy management concerning small and large consumers and provides legal advice.










4.



Csepeli Fogyasztóvédelmi Egyesület












Petz Ferenc u. 8




H-1211 Budapest




Tel.: (36)1 42 54 507
Fax: (36)1 42 54 507


General representation and protection of consumer interests and enforcement of their rights.










5.



Magyar Autóklub Egyesület (MAK)












Rómer Flóris u. 4/a




H-1024 Budapest




Tel.: (36) 134 51 800
Fax: (36) 1 34 51 801


Protection of the motoring interests of association members.










6.



Csalán Környezet és Természetvédö Egyesület












Kossuth L. u. 1, II/2




H- 8200 Veszprém




Tel.: (36)-88 57 83 90
Fax: (36) 88 57 83 91
Email: csalan@csalan.hu


Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.










7.



Fogyasztói Jogérvényesítő Szervezet (FJSZ)












Thaly Kálmán utca 22-24.1./4.




1096 Budapest




Email: info@fjsz.hu
Representative: Dr. Márk Erdélyi, President


The aim of the organisation is to enforce consumers’ rights; to expose infringements affecting consumers; safeguard consumers’ interests; raise awareness of consumers’ rights; support consumer protection activities carried out by the state and other bodies; to extend consumers’ rights, and take steps to make protection more effective.










8.



Pénzügyi Ismeretterjesztő és Érdek-képviseleti Egyesület (PITEE)












Mátyás tér 17. 3. 9.




1084 Budapest,




Email: pite2008@gmail.com
Representative: Dr Dénes Lázár, President


Developing consumer awareness; understanding, knowledge and protection of local and national consumer interests; shaping and developing national consumer behaviour; examining, presenting and researching consumer behaviour; providing consumer protection services, promoting consumer information and lobbying, helping to make consumer protection more effective; supporting consumers in legal disputes with utility companies, telecommunication companies, financial institutions, financial service providers, insurance companies, insurance brokers, parking companies, travel agents, estate agents and all other commercial companies.




MALTA







Name of the entity


Contact Details


Purpose










1.



Malta Competition and Consumer Affairs Authority












Godwin Mangion




Director General




Malta Competition and Consumer Affairs Authority (MCCAA)




Mizzi House




National Road




Blata l-Bajda HMR9010




Malta




Email: godwin.mangion@gov.mt
Tel. +356 21496919


To enforce the corresponding national legislation transposing:






—


Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive;










—


Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts;










—


Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive);










—


Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive;










—


Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts;










—


Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises.














2.



Malta Tourism Authority












Marie Louise Mangion




Director




Malta Tourism Authority




Auberge d’Italie




Triq il-Merkanti




Valletta




Malta




Tel. 22915045 / 22915058
Email: marie-louise.mangion@gov.mt


To enforce the corresponding national legislation transposing:






—


Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis;










—


Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours.




Both Directives have been transposed to by virtue of the Malta Travel and tourism Services Act (Cap. 409).










3.



Broadcasting Authority












7, Mile End Road




Ħamrun




Malta




Tel. +356 21 221281
Fax +356 21 240855
Email: kaquilina@ba-malta.org


To enforce the corresponding national legislation transposing Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities (and as subsequently amended).










4.



Medicines Authority












Patricia Vella Bonanno




Chief Executive Officer




203, Level 3,




Rue D’Argens,




Gżira GŻR 1368,




MALTA




Tel: (+356) 2343 9112
Fax: (+356) 2343 9161
Email: patricia.vella@gov.mt


To enforce the corresponding national legislation transposing Council Directive 92/28/EEC of 31 March 1992 regarding advertising of medicinal products for human use.
The Medicines Products (Injunction to advertising) Regulations, 2008 are foreseen to be published in the Government Gazette of Malta in January / February 2008.










5.



Malta Communications Authority












Philip Micallef




Chairman




Malta Communications Authority




Valletta Waterfront




Pinto Wharf




Floriana FRN1913




Tel. +356 2133 6840
Fax +356 2133 6846
Email: philip.a.micallef@mca.org.mt
Internet: www.mca.org.mt


To enforce the corresponding national legislation transposing:
Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market.
Electronic Commerce (General) Regulations (LN251/06), Regulation 15
Regulations made in accordance with Article 25 of the Electronic Commerce Act (Cap. 426)










6.



L-Ghaqda tal-Konsumaturi [Consumer Association – Malta]












Consumers' Association - Malta,




43/10, St.Zachary Street




Valletta, VLT 04,




Malta




Tel. 00356 21239091
Tel. 00356 79836128
President
Mr. Benny Borg Bonello
info@camalta.org.mt
bborgbonello@camalta.org.mt


To enforce the corresponding national legislation transposing: — Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive; — Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts; — Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive); — Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive; — Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises.










7.



Association For Consumer Rights (Malta)












Pope Pius XII, Flat 4, Mountbatten Street, Blata l-Bajda




Hamrun HMR 1579, Malta




Tel. 356 21246289
Email: associationforconsumerrights@gmail.com
President
Stefan Xuereb
Email: stefan@camalta.org
Tel. 21432661
Mobile 79233333
Hon General Secretary
Grace Attard
Email: grace.attard@gmail.com
Tel. 356 21488391
Mobile 356 99225445


To enforce the corresponding national legislation transposing: — Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive; — Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts; — Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive); — Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive; — Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises.




NETHERLANDS







Name of the entity


Contact details


Purpose










1.



Consumentenbond












Enthovenplein 1




Postbus 1000




NL-2500 BA Den Haag




Nederland




Tel. (31-70) 445 45 45
Fax (31-70) 445 45 96
1e) Koos Peters, kpeters@consumentenbond.nl
2e) Wibo Koole, wkoole@consumentenbond.nl
Internet: www.consumentenbond.nl


Seeks to enable consumers to make easier and better choices in a sustainable and socially justifiable society.




AUSTRIA







Name of the entity


Contact details


Purpose










1.



Wirtschaftskammer Österreich












Wirtschaftskammer Österreich




Wiedner Hauptstraße 63




A-1045 Wien




Tel. (43-1) 501 05 42 96
Fax (43-1) 50 20 62 43
Email: huberta.maitz-strassnig@wko.at


Represents and promotes the common interests of its members and of industry and trade and individual members (§ 1 of the Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1), § 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG.










2.



Bundesarbeitskammer












Bundesarbeitskammer




Prinz-Eugen-Straße 20-22




A-1040 Wien




Tel. (43-1) 501 65 25 50
Fax (43-1) 501 65 25 32
Email: helmut.gahleitner@akwien.or.at


Represents and promotes the social, economic, occupational and cultural interests of workers; contributes towards improving the economic and social situation of workers and their families, implements measures in matters relating to education, culture, environmental protection, consumer protection, organisation of leisure time, protection and promotion of health and living conditions and the promotion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










3.



Präsidentenkonferenz der Landwirtschaftskammern

Österreichs











Präsidentenkonferenz der Landwirtschaftskammern




Österreichs




Löwenstraße 12




A-1010 Wien




Tel. (43-1) 534 41 85 00
Fax (43-1) 534 41 85 09
Email: pkrecht@pklwk.at


Promotes the national economic role of agriculture and forestry and represents their economic interests. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.
.










4.



Österreichischer Gewerkschaftsbund












Österreichischer Gewerkschaftsbund




Hohenstaufengasse 10-12




A-1010 Wien




Tel. (43-1) 53 44 44 05
Fax (43-1) 53 44 45 52
Email: thomas.maurer-muehlleitner@oegb.or.at


Represents the social, economic and cultural interests of all gainfully employed people other than the self-employed (manual workers, white-collar workers, public servants, including apprentices or persons in a similar situation), the unemployed, even if they have not yet had the opportunity to be gainfully employed (other than in self-employment), pupils and students who intend to go into gainful employment (other than self-employment) and other occupational groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










5.



Verein für Konsumenteninformation












Verein für Konsumenteninformation




Mariahilferstraße 81




A-1010 Wien




Tel. (43-1) 58 87 73 33
Fax (43-1) 588 77 75
Email: pkolba@vki.or.at


Advises, informs and protects consumers against misleading and unfair advertising and sales methods, and in legal matters pertaining to the purchase of goods and services. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










6.



Österreichischer Landarbeiterkammertag












Österreichischer Landarbeiterkammertag




Marco d'Aviano-Gasse 1




A-1015 Wien




Tel. (43-1) 512 23 31
Fax (43-1) 512 23 31/ 70
Email: oelakt@netway.at


Promotes cooperation between chambers of agricultural workers, provides advice and deals with common matters that fall within the sphere of responsibility of the chambers of agricultural workers (employees’ section). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.










7.



Österreichischer Seniorenrat

(Bundesaltenrat Österreichs











Österreichischer Seniorenrat




(Bundesaltenrat Österreichs)




Sperrgasse 8-10/III




A-1150 Wien




Tel. (43-1) 892 34 65
Fax (43-1) 892 34 65 / 24
Email: kontakt@seniorenrat.at


Ensures that all economic, social and cultural facilities are accessible to the older generation in keeping with its needs; contributes towards solving problems of social, old-age and health policy, and supports the provision of advice, information and care for the elderly. Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.










8.



Schutzverband gegen den unlauteren Wettbewerb












Schutzverband gegen den unlauteren Wettbewerb




Schwarzenbergplatz 14




A-1040 Wien




Tel. (43-1) 514 50 32 92
Fax (43-1) 505 78 93
Email: office@schutzverband.at


Combats unfair competition, especially trade libel in economic life. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.




POLAND







Name of the entity


Contact details


Purpose










1.



Rzecznik Praw Obywatelskich













Biuro Rzecznika Praw Obywatelskich





Al. Solidarności 77




PL-00-090 Warszawa




tel.:centrala: (48 22) 551-77-00
tel.:przyjęcia interesantów : (48 22) 551-77-60; 551-78-11
fax : (48 22) 827-64-53


Under Article 208 of the Constitution of the Republic of Poland, the Commissioner for Citizens' Rights shall safeguard the freedoms and rights of persons and citizens specified in the Constitution and other normative acts.
His specific responsibilities were laid down in the Act of 15 July 1987 on the Commissioner for Citizens' Rights (consolidated text: Official Gazette 2001 No. 14 p.147)
The Commissioner for Citizens' Rights takes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights.










2.



Rzecznik Ubezpieczonych













Biuro Rzecznika Ubezpieczonych





Aleje Jerozolimskie 44




PL-00 – 024 Warszawa




Tel. (48 22) 33 37392
(48 22) 33 37328
Fax: (48 22) 33 37 329
E mail: rzecznik@rzu.gov.pl


The Insurance Ombudsman acts on the basis of the Act of 22 May 2003 on the supervision of insurance and pensions and on the Insurance Ombudsman. Under the Act, the Insurance Ombudsman can request clarification from insurance companies, the Polish Motor Insurers' Bureau and the Insurance Guarantee Fund on:
-individual matters, at the request of the policyholder;
- general insurance conditions or internal regulations which, in the view of the Insurance Ombudsman, are disadvantageous for policyholders and;
- non-compliant insurance services provided by insurers.
In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance.










3.



Rzecznik Konsumentów












Miejski/Powiatowy Rzecznik Konsumentów – some 360 throughout the country





Miejski Rzecznik Konsumentów w Warszawie





Ul. Górskiego 7




PL-00-033 Warszawa




T: (48 22) 826 17 12;
T/F: (48 22) 827 76 37
Email: mrothert@warszawa.um.gov.pl konsument@warszawa.um.gov.pl


Under the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), the Regional and Municipal Consumer Ombudsmen represent the local authorities in the field of consumer protection.
The main responsibilities of the Consumer Ombudsman are:






1)


to ensure free consumer advice and legal information in the field of consumer protection;










2)


to propose new regulations and changes to regulations in local legislation in the field of consumer protection;










3)


to take action against businesses in cases concerning the protection of consumer rights and interests;










4)


to cooperate with the appropriate local branch of the Office for Consumer Protection, the Trade Inspectorate and consumer organisations;










5)


to undertake other tasks as described in the Act or in specific regulations.




The Consumer Ombudsman can, in particular, institute legal proceedings on behalf of consumers and, with their agreement, intervene in consumer protection proceedings already in progress.










4.



Organizacje Konsumenckie













1)


Federacja Konsumentów

Rady Krajowej Federacji Konsumentów:





Plac Powstańców 1




PL-00-030 Warszawa,




tel./fax: (48 22) 827 51 05,
www.federacja-konsumentow.org.pl
Email: biuro@federacja-konsumentow.org.pl










2)



Stowarzyszenie Konsumentów Polskich






ul. Nowowiejska 25,




PL-00-665 Warszawa




tel.: (48 22) 660 52 71
fax: (48 22) 825 68 31
Email: consumer@skp.pl
http://www.skp.pl/






Under Article 39 of the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), consumer organisations are empowered to represent consumer interests in cases against administrative bodies and local authorities and can participate in the creation of national consumer policy.
The organisations mentioned in section 1 have the right to:






1)


express their opinion on draft legislation and other documents concerning consumer rights and interests;










2)


develop and promote consumer education programmes;










3)


carry out tests of products and services and publish the results of such tests;










4)


publish magazines, research projects, brochures and leaflets;










5)


run a free consumer advice service and provide free help to consumers in settling their claims, unless the organisation’s rules of operation require a fee to be charged for such services;










6)


participate in standardisation work;










7)


complete assignments on a national level in the field of consumer protection, as commissioned by national and local government bodies;










8)


apply for subsidies from public funds to undertake the assignments specified in point 7 above.








PORTUGAL







Name of the entity


Contact details


Purpose










1.



Associação de Consumidores da Região Autónoma dos Açores







Telf.: (351) 296 62 97 26
Fax : (351) 296 62 97 26
Email: secretariadodeangradoheroismo@acra.pt
consumidores@acra.pt
web site: www.acra.pt


Promote public actions aimed at consumer information, awareness and education; encouraging and preparing consumers to defend their interests;
Conduct studies and issue opinions, processing and publishing them when necessary;
Create a legal advisory service for consumers in accordance with the terms to be defined by the Secretary General;
Undertake or order analyses, tests and other examinations on the quality of products;
Promote various types of meetings to discuss problems that affect Consumers.










2.



Associação de Consumidores de Portugal







Tel. (351) 239 40 48 40
Fax: (351) 239 40 47 38
Email: acop.geral@mail.telepac.pt
Internet: http://planeta.clix.pt/acop


Protection of consumers that are its members and consumers in general;
Promote, diffuse and oversee application and respect for the consumer rights recognised under the Constitution and by law;
Study all issues that are of interest to consumers and seek solutions to them.










3.



Associação de Consumidores de Setúbal







Tel. (351) 265 23 79 70
Fax (351) 265 23 79 70
Email: acset-setubal@iol.pt


Defend consumers in general.










4.



DECO - Associação Portuguesa para a Defesa dos Consumidores












Rua Artilharia Um, n.o 79 - 4o





1269-160 LISBOA





Tel: 21 371 02 00

Fax: 21 371 02 99

Email: : decolx@deco.pt

Web: www.deco.proteste.pt


The purpose of this association is to defend the rights and legitimate interests of consumers










5.



Ius Omnibus












Avenida 24 de Julho - Second Home Lisboa




Mercado da Ribeira, 1200-479 Lisbon




Tel. +351 910 977 799
Email: info@iusomnibus.eu
www.iusomnibus.eu








1.


The Association is a non-profit organisation whose aim is to defend consumers in the European Union, with the specific goal of increasing consumers’ welfare, and the general goal of promoting the rule of Law, the environment and economy of the European Union.










2.


For the purposes of the previous number, defending consumers is understood as safeguarding and promoting the rights and interests of consumers who are European Union citizens or who are citizens of third States residing within the European Union, and including, but not being limited to, the consumers who are members of the Association.










3.


The Association protects the rights of consumers which are granted to them by the legal orders of the European Union and of the Member States of the European Union, including those deriving from Consumer Law, rules on standard contractual clauses, Advertising Law, Competition Law, Unfair Trading Practices Law, Regulatory Law, Environmental Law and Privacy and Data Protection Law, including the General Data Protection Regulation.










4.


In pursuing the goals mentioned in the previous numbers, the Association is empowered to carry out all legal acts required for the purpose, including:






a)


Cooperate with authorities of the Member States and of the European Union whose competences affect, directly or indirectly, the interests and rights of consumers;










b)


Intervening, in accordance with applicable laws, as an interested third party in administrative or judicial proceedings which affect the interests and rights of consumers;










c)


Promote the active participation of consumers in the promotion and defense of the Association’s goals;










d)


Organize and submit petitions and other initiatives corresponding to the exercise of citizens’ political rights, in accordance with applicable laws, to authorities of the Member States and of the European Union, with the aim of pursuing the Association’s goals;










e)


To the extent allowed by applicable laws, exercise the rights deriving from the statute of social partner in issues concerning consumer policy, including the representation of consumers in public consultation and auditing procedures;










f)


To the extent allowed by applicable laws, exercise the right to receive clarifications on the mechanism for arriving at prices for goods and services;










g)


To the extent allowed by applicable laws, exercise the right to participate in procedures aimed at regulating prices of supply of goods and services of general interest and request clarifications on adopted tariffs and on the quality of the services;










h)


Arrive at extrajudicial settlements with persons who have infringed consumer rights, so as to ensure compliance with the law and/or to obtain compensation for damage caused to consumers as a result of a violation of their rights and/or individual and collective interests;










i)


Promote and file judicial claims, or resort to alternative dispute resolution mechanisms, to defend European Union consumers’ rights and collective and individual interests, to the extent allowed by applicable laws, namely by resorting to representative proceedings in the ‘opt-in’ or ‘opt-out’ models (including ‘popular action’), or any other procedural means of defending the rights and diffused, collective or homogeneous individual interests of consumers, with the possible goals, among others, of obtaining the declaration of the existence of rights and obligations, of behavioural injunctions and/or of compensation for damage caused to consumers as a result of a violation of their rights or interests;










j)


Enter into agreements and partnerships with other persons with the aim of promoting the Association’s goals;










k)


Organize information campaigns, conferences, seminars and training actions and to promote studies and research projects relevant to the pursuit of the Association’s goals;










l)


Apply to and be the beneficiary of sources of public or private funding which do not jeopardize its decision-making independence and are compatible with the pursuit of its goals;










m)


Exercise any other competence awarded to it by the rules of the European Union or of its Member States.












ROMANIA







Name of the entity


Contact details


Purpose










1.



Asociatia pentru Protectia Consumatorilor din România (APC - România))












APC Romania




Intr. Licurici 2, Bloc 2, Ap. 2, Sector 3, Bucureşti, Romậnia, RO-030894




Tel/fax: +40-(21)-311.02.43
Email: office@apc-romania.ro
Web: www.apc-romania.ro


Represents consumers and promotes their interests, offers information for consumers and provides education.




SLOVENIA







Name of the entity


Contact details


Purpose










1.



Društvo za varstvo potrošnikov

Maribor






Tel.: (386 2) 251 68 83





Trubarjeva 3




SLO - 2000 Maribor






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










2.



Mednarodni inštitut za potrošniške raziskave







Tel.: (386 1) 474 06 00
Fax.: (386 1) 433 33 71
Mipor@zps-zveza.si





Frankopanska 5




SLO – 1000 Ljubljana






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










3.



Obalno združenje potrošnikov Koper







Tel. 386 5 628 87 50
Fax 386 5 654 08 80
ks_zusterna@siol.net





Dolga reber 5,




SLO - 6000 Koper






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










4.



Varstvo potrošnikov Celje







Tel.: (386 3) 541 26 05
Fax.: (386 3) 492 35 11
janez.tercek@triera.net





Gledališka ul. 2




p.p. 297




SLO – 3000 Celje






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










5.



Zavod za varstvo potrošnikov







Tel.: (386 1) 256 88 77
Fax.: (386 1) 256 88 77
varstvo.potrosnikov@siol.net





Koprska 94




SLO – 1000 Koper






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










6.



Združenje potrošnikov Gorenjske Kranj







Tel.: (386 4) 236 25 40
andrej.tavcar2@guest.arnes.si





Bertoncljeva 23




SLO – 4000 Kranj






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










7.



Združenje potrošnikov Posavja







Fax.: (386 7) 814 91 49
metod.tekavcic@guest.arnes.si





Cesta Krških žrtev 23




SLO – 8270 Krško






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










8.



Združenje potrošnikov Pomurja












Tel.: (386 2) 5349 390




Fax.: (386 2) 5349 391




zdr.pot.pom@siol.net
Trg zmage 4
SLO – 9000 Murska Sobota


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










9.



Združenje potrošnikov Primorske







Tel.: (386 5) 333 41 43
Fax.: (386 5) 334 651
toni.podbrscek@email.si





Ur. Gradnikove brigade 33




SLO - 5000 Nova Gorica






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










10.



Združenje potrošnikov Zasavja







Tel.: (386 3) 566 90 40
Fax.:( 386 3) 566 90 41
tanja.drnovsek@siol.net





Cesta zmage 33




SLO – 1410 Zagorje ob Savi






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










11.



Zveza potrošnikov Slovenije – društvo







Tel.: (386 1) 474 06 00
Fax.: (386 1) 433 33 71
zps@zps-zveza.si





Frankopanska 5




SLO – 1000 Ljubljana






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










12.



Zveza potrošniških združenj Slovenije







Tel.: (386 2) 534 93 90
Fax.: (386 2) 534 93 91
zdr.pot.pom@siol.net





Trg zmage 4




SLO – 9000 Murska sobota






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










13.



Gospodarska zbornica Slovenije







Tel.: (386 1) 589 80 00
Fax.: (386 1) 589 81 00
infolink@gzs.si





Dimičeva 13




SLO – 1000 Ljubljana






Chamber of Commerce of Slovenia
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










14.



Obrtna zbornica Slovenije







Tel.: (386 1) 583 05 00
Fax: (386 1) 505 43 73
obrtna.zbornica@ozs.si





Celovška 71




SLO – 1000 Ljubljana






Chamber of Craft of Slovenia
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.




SLOVAKIA







Name of the entity


Contact details


Purpose










1.



Združenie slovenských spotrebiteľov












Palisády 22,




Bratislava




Tel. (421) 2 54 41 11 48
Fax. (421 2 54 41 11 48
Email: zss@zss.sk
web: www.isnet.sk/zss


Representation of consumers in court. Providing expert consultation. Mediating solutions in disputes between consumers and sellers.










2.



Ochrana spotrebiteľa Oravy












Obrancov mieru 2,




Dolný Kubín




Tel. (421) 435 88 61 23
Mob. (421) 907 24 21 11
Email: osodk@centrum.sk


Mediating solutions in disputes between consumers and sellers.










3.



Asociácia užívateľov služieb







Skuteckého 30, Banská Bystrica
Tel. (421) 484 13 87 08
Email: asubb@centrum.sk
www: www.asu.sk


Representation of consumer interests in court.










4.



Infospot, informačné a spotrebiteľské centrum












Žabotova 2,




Bratislava




Tel. (421 252 49 19 11
Mob. (421) 905 25 00 05
Email: infospot@vnet.sk


Out of court settlement of consumer disputes, representation in court, representation at the bodies of national administration.










5.



Spotrebiteľská informačná agentúra












Horný val 24,




Žilina




Tel. (421) 415 62 59 92
Fax. (421) 415 00 08 33
Email: terc@slovanet.sk


Resolving consumer disputes through out of court settlements; representation of consumers in court.










6.



Združenie na ochranu práv spotrebiteľov v Poprade












Šrobárova 2676/30,




Poprad




Tel. (421) 908 32 74 64
Email: ochpp@pobox.sk


Protection of consumer rights at the place of settlement; representation of consumers in court.










7.



Združenie bratislavských spotrebiteľov












Stavbárska 60,




Bratislava




Tel. (421) 903 84 72 92
Email: zbs@pobox.sk


Representation of consumers and the submission of requests for court orders.










8.



Združenie občianskej sebaobrany












Mraziarenská 3,




Bratislava




Tel. (421) 255 41 01 75
Mob. (421) 904 88 32 49 /
(421) 903 70 34 73
Email: sebaobrana@szm.sk
web: www.sebaobrana.szm.sk


Representation of consumers in consumer disputes especially for monopoly supply services.










9.



Asociácia spotrebiteľských subjektov Slovenska












Ul. 17. Novembra 14,




Stará Ľubovňa




Tel. (421) 52 432 60 47
Fax. (421) 52 432 60 47
Email: asociaciask@stonline.sk
web: www.spotrebiteliask.sk


Provision of advisory services; help for consumers in court.










10.



Regionálne združenie spotrebiteľov Regionspot












Kapisztoryho 1,




Nové Zámky




Tel. (421) 35 42 32 64


Provision of advisory services; help for consumers in court










11.



Združenie na ochranu práv spotrebiteľov vlastníkov a nájomcov bytov












Ipeľská 5




Bratislava 821 07




Email: znos@post.sk


Protection of consumer rights of owners and renters of flats










12.



European Information Society Institute, o.z. (EISI)












Dobrianskeho 1580,




Vranov nad Topľou




E-mail : eisi@eisionline.org
Web: www.eisonline.org


Protection of consumer rights and interests. Provision of advisory service, resolving consumers disputes through out of court settlements, representation of consumers in court. Educate consumers, raise consumer awareness.










13.



Spoločnosť ochrany spotrebiteľov S.O.S. Poprad












Nábrežie Jána Pavla II. 439/16




058 01 Poprad




Email: info@sospotrebitelov.sk
web: www.sospotrebitelov.sk
Tel. 00421 52 286 1300


Alternative dispute resolution and online dispute resolution, collective redress, advocacy, education and publishing activities, daily advisory centre for consumers, national and international activities focused on consumer rights protection and better enforcement of the law










14.



Úžera.org







Jazerná 19, Nové Zámky Mob. (421) 949 180 674 Email: zdruzenie@uzera.org web: www.uzera.org


Representation of consumers in court. Providing expert consultation. Alternative dispute resolution. Collective defence of consumer rights. Educating consumers and suppliers.










15.



Asociácia bankových klientov







M. R. Štefánika 12, Martin Email: info@asbk.sk web: www.asbk.sk


Representation of consumers in court. Mediating solutions in disputes between consumers and banks.




FINLAND







Name of the entity


Contact details


Purpose










1.



Kuluttaja-asiamies







Tel. (358 9) 772 61
Fax (358 9) 772 67 557
Email: posti@kuluttajavirasto.fi
web: www.kuluttajavirasto.fi


Supervises marketing aimed at consumers and consumer contract conditions;
Also supervises compliance of radio and television advertising with ethical principles and with regulations governing the protection of minors.










2.



Kuluttajat — Konsumenterna ry







Tel. (358 9) 877 50 120
Fax (358 9) 877 50 120
Email: info@kuluttajat-konsumenterna.fi
web: www.kuluttajat-konsumenterna.fi


Monitors the effectiveness and progress of consumer protection.










3.



Suomen Kuluttajaliitto







Tel. (358 9) 454 22 10
Fax (358 9) 454 22 120
Email: suomen@kuluttajaliitto.fi
web: www.kuluttajaliitto.fi


Monitors consumers’ market interests using civil action.










4.



Kuluttajavirasto







Tel. (358 9) 772 61
Fax (358 9) 772 67 557
Email: posti@kuluttajavirasto.fi
web: www.kuluttajavirasto.fi


Monitors package travel and security for this.










5.



Rahoitustarkastus







Tel (358 10) 831 51
Fax (358 10) 831 53 28
Email: rahoitustarkastus@rahoitustarkastus.fi
web: www.rahoitustarkastus@fi


Supervises consumer credit marketing and contract conditions, together with the consumer ombudsman.










6.



Lääkelaitos







Tel. (358 9) 47 33 41
Fax (358 9) 71 44 69
Email: kirjaamo@nam.fi
web: www.laakelaitos.fi


Supervises advertising of medicines.










7.



Sosiaali- ja terveydenhuollon tuotevalvontakeskus







Tel. (358 9) 396 72 70
Fax (358 9) 39 67 27 97
web: www.sttv.fi


Supervises tobacco and alcohol advertising.










8.



Viestintävirasto







Tel. (358 9) 696 61
Fax (358 9) 69 66 410
Email: kirjaamo@ficora.fi
web: www.ficora.fi


Monitors television and radio advertising, taking into account:






—


regulations on ethical principles and the protection of minors which affect advertising and television advertising;










—


alcohol and tobacco advertising.














9.



Vakuutusvalvontavirasto







Tel. (358 9) 415 59 50
Fax (358 9) 415 59 660
Email: kirjaamo@vakuutusvalvonta.fi
web www.vakuutusvalvonta.fi


Supervises insurance marketing and the use of insurance conditions.




SWEDEN







Name of the entitiy


Contact details


Purpose










1.



Konsumentverket/Konsumentombudsmannen







Tel : ( 46) 8 429 05 00
Fax : (46) 8 429 89 00
Email: konsumentverket@konsumentverket.se
Web: www.konsumentverket.se


The Konsumentverket is the national-level administrative authority for consumer affairs and is tasked with the safeguarding of consumers’ interests.






ELI: http://data.europa.eu/eli/C/2024/1125/oj
ISSN 1977-091X (electronic edition)