Highlights of the year, Translation Centre for the Bodies of the European Union : 2022.
Date: 2023-03-22
Institutions: Translation Centre
Subjects: Translation Centre for the Bodies of the European Union, activity report, customers, interinstitutional cooperation (EU), multilingualism

 
 
FOREWORD 

I have great pleasure in presenting our Highlights of the year to you, 
which  summarise  our  main  achievements  since  I  took  up  my 
functions as Director of the Translation Centre in February 2022. 

We all agree: 2022 has been a difficult year for Europe and the world. 
While we were starting to recover from the COVID-19 crisis, as from 
February  the  Ukraine  war  brought  new  political  and  economic  uncertainties  upon  us. 
Increasing energy costs and inflation obviously affected the operational internal costs of 
the Centre and its clients, with some of them reducing their translation activities. 

Hence,  the number of  pages for both documents and trade marks delivered to clients in 
2022 dropped by 5.2% and 12.6%, respectively. In spite of this, I am pleased to say that, thanks 
to our investment in technologies, targeted saving measures and efficiency gains, we were 
able to  present  a  2023  pricing  structure  with  stable  prices  to  our  Management  Board  in 
October 2022. 

Continuing  on  this  positive  note,    and  as  you  will  discover  in  this  publication,  2022  has 
opened up a lot of interesting opportunities for the Centre. As I was able to witness in the 
many  bilateral  meetings  I  attended,  our  clients  show  a  clear  commitment  towards 
multilingualism and rely on the Centre’s expert advice for their numerous and often very 
specific communication projects. They especially appreciate the progress we have made in 
the area of machine translation and other AI-based services, as well as our expertise in 
managing complex workflows. 

The  Centre  has  established  itself  as  a  reference  point  in  these  fields,  both  at 
interinstitutional and international level, which can be seen in the numerous conferences 
and events that we were invited to as speakers throughout the year. 

I am particularly delighted to say that we developed a new Strategy for the Centre for the 
years  2024-2027,  which  aims  at  increasing  the  Centre’s  impact  in  the  wider  context  of 
multilingualism  in  the  digital  age.  As  part  of  this  Strategy,  we  will  stay  alert  to  new 
technologies and continue to use them in the best possible way and as early as possible, 
always  combining  them  with  the  expertise  of  our  staff  and  seeking  synergies  with  our 
institutional partners. 

I would like to cordially thank all stakeholders (clients, institutional partners and external 
language service providers) for the fruitful cooperation, and I wish to sincerely thank my 
colleagues for their continuous support and engagement, which have made my first year 
as Director of the Centre a very rewarding experience. 

Ildikó Horváth 

 
2022 | HIGHLIGHTS OF THE YEAR 

CONTENT 

KEY PRODUCTION FIGURES 
FOR 2022 

ENHANCING CLIENT 
COOPERATION 

QUALITY MATTERS 

INTERINSTITUTIONAL 
COOPERATION 

PARTICIPATING IN THE EU 
AGENCIES’ NETWORK  

COOPERATING WITH 
EXTERNAL LANGUAGE 
SERVICE  PROVIDERS 

INTERACTING WITH THE 
GLOBAL TRANSLATION 
COMMUNITY 

FOSTERING EXTERNAL 
COMMUNICATION 

ANNEXES 

Highlights of the year 2022 
This publication of the Translation Centre for the Bodies of the European Union is available on its website: cdt.europa.eu
Further information on the European Union is accessible via the Europa server (europa.eu). 
© Translation Centre for the Bodies of the European Union, 2023. Reproduction is permitted,  provided the source is 
acknowledged. 
ISBN 978-92-95212-46-6 
ISSN 2363-0221 
doi: 10.2817/667836  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
top 10 clients in 2021 

top 10 clients in 2022 

A detailed list of clients and their 
acronyms is provided in the Annex. 

*Following the approval of the EU Funding Programme 
for  the  period  2021-2027,  in  February  2021  the 
European  Commission  adopted  a  new  implementing 
decision  reorganising 
the  mandate  of  existing 
executive  agencies  and  establishing  a  new  one 
(HaDEA), which became operational in April 2021. As a 
result of this, the Consumers, Health, Agriculture and 
Food Executive Agency (Chafea) was wound up. 

**  The  work  by  EC  DG  EMPL relating  to  EURES  was 
taken over by the European Labour Authority (ELA). 

2022 VOLUMES IN PAGES 

L
A
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T
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2022 | HIGHLIGHTS OF THE YEAR 

Key production figures 

2 

 1. KEY PRODUCTION FIGURES 

The Translation Centre closed the year with a total translation volume of 588 033 pages* 
delivered to  65 clients. This includes 239 964  pages  (40.8%  of  the  total volume) of  EU 
trade marks for the European Union Intellectual Property Office (EUIPO). 

The  number  of  pages  of 
(translated, 
documents 
modified,  edited,  revised, 
light post-edited, full post-
translated 
edited, 
automatically and paste ‘n’ 
go)  decreased  by  5.2% 
compared to 2021, reaching 
(2021: 
348 070 
367 264 
This 
volume was 16% lower than 
(414 394 
the 
pages) in the initial budget 
and  14.9%  lower  than  the 
forecast (409 035 pages) in 
budget 
the 
1/2022.  

pages 
pages). 

amending 

forecast 

pages 

amounted 
to 
is 
577 900 pages,  which 
10 133  pages  less  than  the 
total 
delivered 
(588 033),  the  difference 
representing 
the  pages 
translated for the Centre’s 
internal use. 

A  more  detailed  overview 
by 
is 
language  service 
available on the next page.  

*Including  the  pages  translated  for 
the Centre’s own needs. 

The  number  of  pages  of 
translated  EU trade marks 
pages) 
(239 964 
represented 
12.6% 
in  comparison 
decrease 
with 2021 (274 706 pages). 

a 

For the third year in a row, 
the  number  of  pages  of 
documents 
translated 
exceeded the volume of EU 
trade  marks 
(59.2%  of 
was 
annual 
document  pages  vs  40.8% 
trade mark pages). 

volume 

The  number  of  pages 
actually invoiced to clients 

VOLUME PROGRESSION (Translation) 

588 033* total pages translated in 2022 -8.4% (2021) 
  348 070 pages* of documents -5.2% (2021) 
  239 964 pages of EU trade marks -12.6% (2021) 

3
7
6
2
3
7

6
1
4
7
4
7

8
0
0
6
3
7

8
9
5
9
1
8

7
0
0
5
3
7

3
1
8
2
1
7

6
8
9
4
0
8

1
6
0
8
5
7

5
6
9

6
4
7

8
1
2

9
2
7

1
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9

2
7
7

9
3
8
1
8
7

3
2
3
7
5
6

9
6
2
5
3
6

0
7
9

1
4
6

3
3
0
8
8
5

5
3
7

6
4
5

8
3
4
5
0
5

9
9
9

7
7
3

4
3
9

7
8
2

4
5
4
1
6
2

0
9
9

3
2
2

9
9
3
8
3
2

3
8
7

7
2
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8
1
1

9
9
1

6
0
1

2
2
1

4
0
2
0
2

9
9
8
0
4

5
9
9
1

6
9
9
1

7
9
9
1

8
9
9
1

9
9
9
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0
0
0
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1
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2
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3
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4
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5
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9
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0
2
0
2

1
2
0
2

2
2
0
2

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Overview by service 

3 

 OVERVIEW BY SERVICE 

Out  of  the  348 070  pages  of  documents  delivered  to  clients  in  2022,  266 153  were 
standard translations. What about the rest? The following table presents an overview of  
volumes  for  recently  introduced  translation  services  and  other  language  services 
(excluding trade marks) and shows the trend in comparison with 2021. 

VOLUME BY SERVICE 
Custom translation 
followed by full post-
editing1 
Automatic translation 

45 945.0  pages 

3 188.5  pages 

40%  CJUE, EMA, EUIPO 

38%  BEREC OFFICE, EMCDDA, FRA 

Light post-editing 
NEW in 2022 

13 467.5  pages 

CJUE, EMCDDA, EPPO, ESMA, EUIPO + CdT 

Modification 

10 533.0  pages 

106%  EBA, ECDC, ECHA, EDPS, EESC, ELA, EMA, ENISA, 

EPPO, ERA, ESMA, ETF, EUAA, EUIPO, eu-LISA, 
EU-OSHA, EUROJUST, FRONTEX, REA, SRB, UPC + 
CdT 

Paste ‘n’ Go 

Revision 

260.0  pages 

-45%  ECDC, ECHA, EEL2, ELA, EPPO, ETF, EUIPO + CdT 

3 679.0  pages 

-1%  ACER, CONSEIL, EDA, EIB, ETF, EUAA, EUROPOL, 

FRONTEX + CdT 

Editing 

4 844.0  pages 

14%  BEREC OFFICE, CEPOL, CJUE, EEA, EFSA, ETF, 

Subtitling 

4 066.0  minutes 

eu-LISA, EUROPOL, SRB + CdT 

-10%  ECDC, ECHA, EFSA, EIGE, ELA, EMCDDA, EP DG 
TRAD, EUAA, EU-OSHA, EUROJUST, FRA, 
OMBUDSMAN + CdT 

Transcription2 

2 661.0  minutes 

74%  EFCA, EIB, FRA + CdT 

Language consultancy 

380.6  person-days  

349%  CJUE, CONSEIL, ECA, ELA, EMCDDA, EPPO, EUAA, 

Terminology 

993.1  person-days  

137%  ACER, ECHA, EMCDDA, ETF, EUAA, EUIPO, 

EUIPO, FRONTEX + CdT 

Term lists 

133 
834.0 

entries  

129%  BEREC OFFICE, CEDEFOP, ECHA, EEA, EFCA, 

OMBUDSMAN + CdT 

EFSA, EIGE, ELA, EMA, EMCDDA, EMSA, ENISA, 
ERJU, EUAA, EUIPO, eu-LISA, EU-OSHA, 
FRONTEX, IHI JU, SRB + CdT 

Revision of term lists 

1 774.0  entries  

236%  EFSA, EMA 

WEB TRANSLATION 
The  number  of  clients  who  expressed 
interest 
in  using  the  Centre’s  web 
translation  module  for  Drupal-based 
websites,  designed  to 
facilitate  the 
management  of  multilingual  content, 
grew further in 2022. Apart from EPPO, 
EFSA  and  ECDC,  who  have  been  using 

the module since 2021, EUAA and EASA 
successfully installed it in 2022.  

Discussions and testing are also ongoing 
with  Eurofound,  UPC,  EIOPA  and  the 
EMCDDA. 

1 Custom translation followed by full post-editing is not a stand-alone service. It is part of the Translation 
service. Translations are produced using the Centre’s custom machine translation engines in combination 
with the Centre’s translation memories. The output is then fully post-edited by the Centre’s translators to 
make sure the quality is identical to that of standard translation. 
2 There was no Automatic transcription nor Terminology revision in 2022. 

 
 
 
                                               
 
2022 | HIGHLIGHTS OF THE YEAR 

Overview by service 

4 

Pages of standard translation 
delivered through the web 
translation module

874

1251.5

1502

677.5

EASA

EUAA

EPPO

52.5

203.5

EFSA

ECDC

237.5

138.5

2022

2021

information  on 

More  detailed 
the 
Centre’s services and what they entail is 
available  on  the  Services  page  of  our 
website. 

COMPLIANCE WITH DEADLINES 
In  2022,  99.1%  of  the  Centre’s  services 
were  delivered  on  time  to  its  clients 
(2021:  99.9%).  In  the  specific  case  of 
documents,  99.9%  of  translations  were 
delivered  on  time  (2021:  99.7%).  In  this 
context,  ‘translations’  cover  translation 
(including  light  post-editing,  full  post-
editing, automatic translation and paste 
‘n’ go), editing, modification and revision 
invoiced in pages, but exclude EU trade 
marks,  which  are  always  sent  by  the 
contractual  deadline.  It  is  worth  noting 
that 58% of translations were delivered 
ahead of the deadline (2021: 45%). 

Types of deadlines 
requested by clients

Slow
13.8%

Normal
68.9%

Very urgent
1.5%

Urgent
15.8%

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Enhancing client cooperation 

5 

 2. ENHANCING CLIENT COOPERATION 

 NEW COOPERATION AGREEMENTS AND POTENTIAL FUTURE 

CLIENTS 

The Centre continued to look for new business opportunities within the EU environment 
and in line with its mandate to further diversify its activities and consolidate its role as 
a shared language service provider.  

NEW CLIENT 

In 2022, the Centre signed a cooperation 
arrangement  with  the  Unified  Patent 
Court (UPC), bringing the Centre’s client 
portfolio to 70 clients.  

The  UPC  is  a  court  common  to  the 
Contracting  Member  States  having 
ratified the UPC Agreement. It will have 
exclusive competence in the Contracting 
Member  States  in  respect  of  European 
patents,  which  will  be  subject 
to 
exceptions  during  a  transitional  period 
of  seven  years,  and  European  patents 
with unitary effect (Unitary Patents). The 
UPC will thus constitute a cornerstone of 
the centralised European patent system, 
within  the  framework  of  which  it  will 
cooperate  closely  with  the  European 
Patent  Office 
in  Munich 
(Germany). 

based 

The UPC will consist of a Court of  First 
Instance (with a central division located 
in  Paris,  a  section  in  Munich,  and  local 
and  regional  divisions  in  Contracting 
Member  States),  as  well  as  a  Court  of 

Appeal  and  a  Registry  based 
in 
Luxembourg.  A  Patent  Arbitration  and 
Mediation Centre with seats in Ljubljana 
and Lisbon is also planned, along with a 
Training Centre in Budapest. 

The Translation Centre can look back on 
long-standing  experience  in  translating 
texts in the field of intellectual property 
and  legal  texts  in  general,  and  is  thus 
well  prepared  to  help  the  UPC  fulfil  its 
important mandate. 

PROSPECTING THE MARKET  

(JUs) 

in  Brussels 

Following  a  meeting  with  the  Joint 
in 
Undertakings 
November  2022,  the  Centre  plans  to 
approach  in  2023  the  two  new  JUs 
(Global 
Joint 
Undertaking  and  Smart  Networks  and 
Services  Joint  Undertaking),  set  up  at 
the end of 2021, with the aim of seeking 
a cooperation arrangement. 

EDCTP3 

Health 

The Centre is also closely following the 
developments  regarding  the  set-up  of 
the Authority for Anti-Money Laundering 
and  Countering 
the  Financing  of 
Terrorism. 

Likewise,  the  Centre  is  keeping  an  eye 
on forthcoming changes to the founding 
regulations  of  the  European  Monitoring 
Centre  for  Drugs  and  Drug  Addiction 
(EMCDDA)  and  the  Community  Plant 
Variety Office (CPVO).  

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Enhancing client cooperation 

6 

 BILATERAL MEETINGS WITH CLIENTS 

2022 saw a particularly high number of bilateral meetings with clients. These meetings 
aimed mainly at reviewing the current state of play of cooperation, discussing specific 
projects, identifying clients’ challenges and future needs with regard to multilingualism, 
and assessing how the Centre’s wide range of services could best help them meet their 
communication objectives. The annual Translation Contact Network meeting as well as 
targeted Client Portal training sessions were  a great opportunity to share  knowledge 
and best practices with clients.

BEREC Office 
Agency for support for BEREC (Body of 
European Regulators for Electronic 
Communications) 

  1 Meeting with the Executive Director of the BEREC Office 

for 

and  Head 

At  the  beginning  of  May,  the  Centre’s 
Director 
of  Workflow 
Management met the Executive Director of 
the BEREC Office at the Centre’s premises 
in  Luxembourg.  The  one-hour  meeting 
mainly  served  the  purpose  of  discussing 
implementing 
the  agency's  plans 
to 
a multilingual  strategy in  response 
recommendations 
the  European 
Ombudsman. While BEREC predominantly 
in 
communicates  to 
English, the BEREC Office, which provides 
to  BEREC, 
administrative  assistance 
engages 
multilingual 
in 
communication. The BEREC Office intends 
to apply  a  strategy  of full  multilingualism 
and to work on identifying which content is 
best  suited  for translation. The  plan  is  to 
the  new  strategy  when 
implement 

its  stakeholders 

more 

from 

migrating  the  Office’s website to  a  new 
content management system (CMS).   

COR/EESC 
European Committee of the 
Regions/European Economic and Social 
Committee 

On 16 February 2022, representatives from 
the  Centre  went  to  Brussels  on  a  fact-
finding  mission  aimed  at  presenting  its 
eCdT platform to the European Committee 
of  the  Regions/European  Economic  and 
The  presentation 
Social  Committee. 
included  general 
the 
functioning  and  the  structure  of  the 
platform  as  well  as  the  technological 
stack underlying it. 

information  on 

CJEU  
Court of Justice of the European Union 

Discussions  that  started  in  2021  with  the 
Court  of  Justice  on  machine  translation 
practices  continued  in  2022  with  several 
meetings at different levels. In March and 
May, the Centre’s Director met the Court’s 
for  Multilingualism. 
Director-General 
Their  discussions  focused  on  potential 
cooperation areas. As a result, at a more 
operational level, a project was launched 
to  assess  the  feasibility  of  outsourcing 
light post-editing jobs to the Centre from 
different  EU  languages  into  French  by 
means  of  the  Court  of  Justice’s  custom 
machine 
in 
eTranslation.  Following  the  update  of  the 

translation 

engines 

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Enhancing client cooperation 

7 

engines  by  the  Commission’s  DGT,  this 
project will continue in 2023. 

benefit from custom translation (and thus 
reduce costs) in the future. 

EASA 
European Union Aviation Safety Agency 

Exchanges  with  EASA 
the 
successful installation of the Centre’s web 
translation  module  on 
the  agency’s 
website.  

led 

to 

  2 Homepage of the EASA website 

EASA has split their website to target one 
part  (‘EASA  Light’)  to  the  general  public 
with  the  purpose  of  offering  selected 
content  in  multiple  languages,  whereas 
the other part (‘EASA Pro’) is intended for 
experts in the aviation field. 

EBA 
European Banking Authority 

A  Directors’  meeting  in  July  at  the  EBA 
premises in Paris aimed at reviewing the 
current  state  of  play  of  the  EBA-CdT 
cooperation and obtaining an overview of 
EBA's upcoming projects and challenges. 

the 
A  key  point  of  discussion  was 
processing  of  updates  to  translations  of 
EBA’s guideline documents with the aim of 
minimising expenses for the agency.  

The  Centre  also  informed  EBA  of  its 
of  machine 
ongoing 
financial 
the 
translation  engines 
domain,  which  will  enable  the  agency  to 

development 
in 

Throughout the year, the Centre met EBA’s 
operational staff several times to discuss 
how  to  best  proceed  with  translation 
feedback  provided  by  EBA's  national 
authorities.  This  feedback  is  regularly 
analysed and incorporated by the Centre’s 
translators  before  the  final  guideline 
documents  are  published  on  the  EBA 
website.  

The  Centre  and  EBA  agreed  on 
improvements  to  this  process  to  ensure 
guideline 
the 
expectations  of  EBA’s  very  specialised 
target audience. 

translations  meet 

ECA 
European Court of Auditors 

In  March,  a  delegation  of  the  language 
service  of  the  ECA,  together  with  their 
Director,  met with  the  Centre’s Workflow 
Management  Section  and  the  Centre’s 
Director to discuss and follow up on a pilot 
in  2021.  The  pilot 
project  undertaken 
project was meant to assess whether the 
ECA  could  use  some  of  the  Centre’s 
services  over  high  workload  periods. 
Given  that  the  results  of  the pilot  project 
were  positive,  it was  decided to  consider 
the Centre’s language consultancy service 
to  carry  out,  on  an  on-demand  basis, 
‘extended  post-processing’  following  the 
ECA’s internal translation of some of their 
reports.  

EC DGT 
European Commission – Directorate-
General for Translation 

The  Centre’s  Director  met  the  acting 
Director-General of the Commission’s DGT 
and  the  DGT’s  representative  on  the 
Centre’s  Management  Board  on  several 

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Enhancing client cooperation 

8 

EEA 
European Environment Agency  

for 

Version  Request 

In  the  annual  client  satisfaction  survey 
conducted at the beginning of the year, the 
translation 
EEA’s  contact  person 
matters provided detailed feedback on the  
Corrected 
(CVR) 
functionality 
  and  related  workflow 
available to clients on the Centre’s Client 
Portal.  The  EUAA  had  provided  similar 
feedback.  A  meeting 
in  the  summer 
involving  the  EEA,  EUAA  and  the  Centre 
enabled  the  three  parties  to  review  the 
agencies’ 
for  handling 
translation feedback and gave the Centre 
food  for  thought  on  how  to  develop  the 
CVR workflow further. 

requirements 

The EEA also provided valuable ideas that 
were  taken  into  consideration  by  the 
Centre in  the discussions of the working 
group on multilingualism set up by the EU 
Agencies’  Heads  of  Communication  and 
Information Network (HCIN) in 2022, with 
the  aim  of  developing  Guidelines  and  a 
template  for  EU  Agencies’  multilingual 
policies.3 

EIB 
European Investment Bank  

In December, the language service of the 
EIB discussed with the Centre’s Workflow 
Management Section ways of using some 
of the services offered by the Centre in the 
field  of  transcription  and  to  establish 
in  multilingual 
some  best  practices 
content-sharing 
system 
interoperability matters. 

and 

occasions  during  2022.  This  was 
to 
prepare  Management  Board  meetings, 
review 
the  Centre’s 
collaboration  with  its  clients,  and  reflect 
on the Centre’s financing model.  

the  status  of 

The Memorandum of Understanding (MoU) 
signed  in  October  2020  between  the  DGT 
and  the  Centre  on  local  installations  of 
eTranslation  (eTra-Local)  foresees  an 
annual  Steering  Committee  meeting  at 
Director-level  to  ensure  oversight.  This 
meeting took place in July and was a good 
the 
opportunity 
implementation  of  the  MoU  since 
its 
signature  and  to  launch  new  activities 
such  as  the  expansion  of  the  engines  in 
eTra-Local  and  a  deeper  cooperation 
between  the  Centre  and  the  DGT  in  the 
area of machine translation.  

take  stock  of 

to 

ECHA 
European Chemicals Agency 

Following a meeting with ECHA in July, the 
agency and the Centre took the necessary 
steps for fully integrating ECHA-term with 
IATE  in  order  to  avoid  maintaining  two 
separate  databases  in  the  future.  The 
ECHA-term  base  was  phased  out  and 
ECHA-term entries can now be accessed 
directly in IATE. 

  3 Link to ECHA-term in IATE on the ECHA website 

3 See page 28 for further information on this topic. 

 
 
                                               
 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Enhancing client cooperation 

9 

ELA 
European Labour Authority 

  4  The  Centre’s  presentation  at  the  meeting  with  ELA’s 

national translation coordinators 

At  the  beginning  of  the  year,  the  Centre 
met  ELA  and 
its  national  translation 
coordinators  to  review  the  functioning  of 
the  ELA  Translation  Facility.  This  Facility 
consists  of  a  workflow  that  enables 
Member  State  (MS)  authorities  to  create 
translation requests on the Centre’s Client 
Portal,  and  the  ELA  is  able  to  validate 
these  requests  and  control  the  budget 
consumption  per  MS.  Since  2021,  the 
Centre's  Workflow  Management  and 
Advanced  Language  Solutions  Sections 
have been collaborating very closely with 
ELA to make this workflow run smoothly 
for 
involved.  Specific 
instructions  and  training  sessions  have 
been  provided  on  several  occasions  to 
ELA-users  as  well  as  to  the  national 
translation coordinators. 

parties 

all 

In spring, the Centre’s Director visited ELA 
in Bratislava. In the two-hour meeting with 
the ELA Director and two of the agency's 
key  operational  unit  managers,  Ms 
Horváth was able to gain a deeper insight 
into the ELA mandate of promoting labour 
mobility  and  social  security  in  the  EU, 
review  the ELA-CdT  cooperation so  far, 
business 
and 
opportunities in 
as 
terminology  management,  machine 
translation, and translation of confidential 

identify future 
areas 

such 

documents.  The  agency  also  outlined  its 
needs  for translations  into  Ukrainian in 
the  light  of  the  ongoing  efforts  made  by 
many  EU  countries  to  integrate  migrants 
fleeing  the war  and  entering  their  labour 
markets. 

EIGE 
European Institute for Gender Equality 

In  March,  EIGE  organised  a  meeting  with 
the  Centre’s  Workflow  Management 
Section  to  discuss  best  practices  for 
handling  translation  projects  in  complex 
formats, such as Adobe InDesign. The two 
parties  analysed  and  discussed 
the 
implementation of an optimised workflow 
allowing a more streamlined management 
of  some  of  the  agency’s  publications, 
resulting  in  faster  turnaround  times  and 
lower costs. The proposed workflow also 
intends to facilitate the review of such files 
(via  the  Centre’s  CVR  module)  by  the 
EIGE’s experts and simplify both the EIGE’s 
and the Centre’s internal processes.  

EIOPA 
European Insurance and Occupational 
Pensions Authority 

on 

catch-up  meeting 

previous 
A 
exchanges  regarding  the  future  adoption 
of  the  Centre’s  web  translation  module 
took  place  with  EIOPA  in  February.  The 
tool 
installed,  and 
is  currently  being 
testing should start in Q1/2023. 

EMA 
European Medicines Agency 

Throughout the year, the Centre continued 
to  support  EMA  with  translations  in  the 
context  of  the  authorisation  of  COVID-19 
vaccines and medicines.  

A bilateral meeting took place in March to 
discuss EMA’s plans for developing a new 

 
 
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10 

multilingual  communication  policy  and 
moving to a multilingual website. 

agency’s 

electronic 

In August, EMA requested a meeting with 
the  Centre  to  provide  a  status  update  on 
product 
the 
information 
(ePI)  project,  which  will 
require  the  management  of  XML  files  by 
the Centre. It was agreed that the agency 
would involve the Centre in future testing 
exercises  to  make  sure  the  files  are 
properly  set  up  and  can  be  processed 
translation 
smoothly 
workflow. 

through 

the 

As  in  previous  years,  a  representative 
from the Centre attended EMA’s quarterly 
Quality  Review  of  Documents 
(QRD) 
meetings  with  the  national  competent 
authorities.  This  was  to  ensure  that  the 
Centre  remained  informed  of  the  latest 
legal  developments  in  the  medical  field, 
updates to QRD guidance documents, and 
the 
requirements 
information on new human and veterinary 
products under evaluation by EMA. 

included 

to  be 

in 

product 

information 

In 2022, EMA requested the translation of 
new 
for 
seven medicinal  products  developed  by 
small  and  medium-sized  enterprises 
(SMEs).  This  process 
involves  EMA’s 
national authorities as they proofread and 
assess  the  translations  provided  by  the 
Centre. 

EMCDDA 
European Monitoring Centre for Drugs 
and Drug Addiction 

  5 Directors’ meeting at the EMCDDA premises in 

Lisbon 

in  a  Directors’  meeting 

As confirmed in several meetings with the 
EMCDDA’s staff from the Communications 
Unit  and 
in 
November,  the  agency  is  preparing  for 
future new tasks deriving from the recast 
of  its  Founding  Regulation,  due  to  enter 
into force in 2024. The extended mandate 
will  ensure  that  the  EMCDDA  can  better 
respond to  new  challenges in the  field  of 
drugs,  provide  more  support  to  Member 
States  and  contribute  to  cooperation  at 
international level. 

The  EMCDDA  continues  to  work  closely 
with the Centre on innovative initiatives to 
develop  its  multilingual  approach.  These 
include:  machine 
translation  with  or 
light  post  editing;  AI-based 
without 
summarisation of texts with a view to their 
subsequent 
and  web 
translation; 
translation  combining  human  translation 
(using the Centre’s automated translation 
associated 
management 
and 
workflow)  with  machine 
translation. 
Furthermore,  in  order  to  make  domain-
specific  terminology  accessible  to 
its 
networks  and  the  general  public,  the 
its  extensive 
agency  plans 
terminology resources available in IATE to 
a dedicated page on its website. 

tool 

link 

to 

 
 
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11 

EMSA 
European Maritime Safety Agency 

  6 Meeting with the EMSA Executive Director 

The Centre’s Director, accompanied by the 
Head  of  Translation  Department,  met  the 
EMSA Executive Director and managers of 
Corporate Services, Communications  and 
the Executive Office in November. 

The  EMSA  Director  presented  the  wide-
ranging  activities  which  have  positioned 
the agency as a reference in the maritime 
in  the  EU  but  also 
sector  not  only 
worldwide.  She  stressed  the  importance 
of  digitalisation  and  AI  in  the  maritime 
domain  to  ensure  a  quicker  response  to 
maritime security issues. 

EMSA  intends  to  step  up  communication 
with  its  stakeholders  and  the  general 
public,  and  multilingualism  will  play  an 
important  role  in  this.  In  particular,  the 
agency  plans  to  increase  the  volume  of 
web content and social media translation 
in all the official languages of the EU. 

Discussions  therefore  focused  on  the 
the 
different  possibilities  offered  by 
Centre  as  well  as  on  quality  assurance 
aspects. 

EP DG TRAD 
European Parliament – Directorate-
General for Translation 

The  Translation  Outsourcing  Unit  of  the 
the 
European  Parliament  met  with 
Centre’s  Workflow  Management  Section 
for  an  exchange  of  experience  on  quality 
assurance  procedures  concerning  the 
translation  of  documents  from  and  into 
non-EU languages.  

EPPO 
European Public Prosecutor’s Office 

  7 The Centre’s staff attending the EPPO training 

session 

Cooperation with the EPPO, which became 
fully operational in June 2021, continued to 
be close and fruitful throughout 2022. 

Following the successful set-up of the on-
site  eTra-Local  machine  translation  (MT) 
solution  for  the  EPPO’s  highly  sensitive 
case-related documents, which includes a 
user-friendly  local  machine  translation 
web  portal  (eTra-Local  Web  Portal)  for 
EPPO  users,  the  Centre  continued  to 
develop and enhance the solution further. 
The main developments concerned a new 
functionality in the eTra-Local Web Portal 
which  is  similar  to  the  Centre’s  Paste  ‘n’ 
Go  service,  a  new  staging  environment 
set-up  for  the  eTra-Local  solution  for 

 
 
 
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12 

non-production  requests  at 
  EPPO’s 
premises,  an  EU  Login  authentication 
mechanism  for  safer  and  more  efficient 
access to the eTra-Local Web Portal, and 
the  addition  of  new  engines  for  a  wider  
coverage of language combinations within 
the eTra-Local solution. 

ESMA 
European Securities and Markets 
Authority 

Apart from eTRA-Local, the Centre and the 
EPPO  elaborated  a  specific  workflow  to 
non-classified 
handle 
'sensitive 
documents  without 
This 
includes the set-up of a secured channel 
for  the  transmission  of  such  documents 
and 
selected 
embedded translators working within the 
Centre’s IT infrastructure.  

involvement 

retention'. 

the 

of 

Given  that  accuracy  and  terminological 
consistency  play  an  important  role  in 
EPPO  translations,  the  Centre’s  linguists 
started  to  meet  the  EPPO’s  delegated 
for 
national 
of 
language-specific 
information and best practices.  

prosecutors 

exchanges 

In September, the Translation Department 
organised  a  seminar  at  the  Centre's 
premises  given  by  two  staff  members 
from the EPPO who provided an overview 
of  the  EPPO’s  mandate,  structure  and 
activities, followed by a presentation of the 
types  of  texts  that  EPPO  needs  to  have 
translated. 

Besides  procedural  documents,  EPPO 
requests  translations  for  administrative 
documents  and  texts  for  its  website.  The 
Centre also translates documents related 
to Article 31 of the EPPO Regulation on the 
close cooperation  of European Delegated 
Prosecutors in cross-border cases. 

The  EPPO  speakers  highlighted 
the 
Centre’s    efficient    and  timely  support  in 
treating  EPPO’s  often  complex  and 
confidential documents. 

  8 Meeting with the ESMA Executive Director 

In  2022,  ESMA  has  been  exploring  new 
ways of working with translations.  

A  meeting  in  June  was  dedicated  to  a 
demonstration  of  the  CVR  workflow  and 
how it could be extended to the Authority’s 
national authorities, with ESMA managing 
the process. 

the  Head  of 

the  Centre’s  Director, 
In  September, 
accompanied  by 
the 
Translation  Support  Department,  met  the 
ESMA Executive Director and Head of the 
Legal  and  Enforcement  Department  as 
well  as  the  agency’s  contact  person  for 
translation matters in Paris. 

The Centre’s representatives outlined the 
ongoing  programme  to  expand  the  range 
of  services  according  to  the  different 
purposes and quality levels to be obtained 
with translation. They also highlighted the 
activities undertaken by the Centre in the 
area  of  neural  machine  translation,  in 
particular  the  multi-engine  strategy  and 
the  building  of  engines  in  the  financial 
area.  The  Authority  appreciates 
the 
potential  of  the  Centre’s  relatively  new 
‘light post-editing’ service and has started 

 
 
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The Centre’s Director, accompanied by the 
Heads  of  Workflow  Management  and 
Advanced  Language  Solutions  Sections, 
met  the  EUAA’s  Executive  Director  and 
managers  of  key  operational  units  and 
Communications  in  November  to  review 
the  ongoing  cooperation  and  discuss 
future priorities. 

the 
The  EUAA’s  Director  presented 
agency’s mandate and development plans, 
and  she  highlighted  the  importance  the 
agency attaches to translation and quality 
in  the  framework  of  its  mission.  As  one 
example of this, accurate and confidential 
translations will be very important for the 
future training academy.  

The  Centre’s  Director  acknowledged  the 
EUAA’s  multilingual 
communication 
numerous 
efforts,  which 
translations  into  non-EU  languages,  and 
she  emphasised  the  role  of  language 
technologies in the services offered by the 
Centre. 

include 

in 

Both  parties  agreed  to  strengthen  their 
the  areas  of  custom 
cooperation 
machine translation, quality assurance via 
a specific workflow involving the agency’s 
translation  reviewers,  and  terminology 
management.  

Another promising project for cooperation 
will be source-text editing for the agency’s 
training modules. This will include testing 
the  material  from  a  functional  point  of 
view, and the subsequent semi-automated 
submission and integration of translations 
of the modules into the EUAA’s systems. A 
new  translation  and  layout  workflow  for 
complex publications was also discussed. 

regularly 

to use it for its guideline documents, which 
reviewed  by  ESMA’s 
are 
collaborators  in  the  national  authorities. 
Other  aspects  touched  on  during  the 
meeting 
forthcoming 
‘summarisation’ service, which the Centre 
intends  to  offer 
in  combination  with 
translation,  as  well  as  video-subtitling, 
transcription and automatic translation. 

were 

the 

Both parties agreed on the need to expand 
multilingualism  in  the  European  context, 
while ensuring that it remains compatible 
with budget constraints.  

EUAA 
European Union Agency for Asylum 

  9 Directors’ meeting at the EUAA in Malta 

In  January  2022,  the  European  Asylum 
the 
Support  Office 
European  Union  Agency 
for  Asylum 
(EUAA)  thereby  extending  the  agency's 
mandate. 

(EASO)  became 

After a test phase at the beginning of the 
year,  the  agency  released  the  Centre’s 
web  translation  module  into  its  Drupal 
production  environment,  thus  paving  the 
way  for  implementing  multilingualism  on 
its website. 

A  meeting  was  held  in  the  summer 
involving  the  EEA’s  translation  contact 
person,  the  EUAA  and  the  Centre.  This 
enabled the two agencies to express their 
requirements for enhancing the workflow 
for handling of translation feedback. 

 
 
 
 
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14 

EUIPO 
European Union Intellectual Property 
Office 

  10 Top management meeting at the EUIPO in 

Alicante 

Throughout 2022, the Centre continued to 
meet the EUIPO both at operational and at 
upper management level. 

A Directors’ meeting in Alicante gave both 
parties  the  opportunity  to  review  the 
status of ongoing projects and translation 
forecasts  for  the  current  and  upcoming 
years. 
The  EUIPO  colleagues  also 
informed the Centre about  their  potential 
need for translations in the framework of 
the  agricultural,  craft  and 
industry 
geographical indications project.  

Among  the  main  topics  discussed  at 
operational  level  were  the  customised 
handling of the EUIPO guidelines using the 
eCdT B2B channel; a new approach for the 
treatment  of  web  and  application  labels; 
translation  of  non-EU  Euroclass 
the 
the 
terms;  eCdT  enhancements;  and 
development  of  an  automatic  alignment 
service.  

Another  focus  was  on  the  possibility  of 
involving  staff  in  the  Office’s  national 
intellectual property offices (NIPOs) in the 
Corrected 
(CVR) 
workflow. The Centre organised a full CVR 
in 
training  for  the  EUIPO  colleagues 

Request 

Version 

Alicante and ran  a  pilot  project  on  a real 
translation  request  with  the  Polish  NIPO. 
Given the success of the training and the 
pilot project, the EUIPO is now considering 
to implement the workflow as part of their 
working  modalities  with  the  national 
offices.  

In  addition,  an  online  training  session  on 
advanced  terminology  management  was 
organised  by  the  Centre  for  staff  of  the 
EUIPO’s Customer Support Department. 

There were also several exchanges on the 
Centre’s upcoming summarisation service 
and possible use cases for the EUIPO, as 
well as on the integration between the IT 
platforms  of  the  two  agencies  to  handle 
the EUIPO's multilingual web content. 

During  a  visit  from  the  Head  of  EUIPO's 
Customer Support Department in October, 
both  parties  agreed  on  a  preliminary 
planning for the discussions of the 2024-
2026 bilateral cooperation arrangement. 

FRA 
European Union Agency for Fundamental 
Rights 

In  October, 
the  Centre’s  Director 
welcomed  the  FRA  Director  and  his 
assistant,  who  took  the  opportunity  of  a 
Council  of  Justice  and  Home  Affairs 
ministers’ meeting in Luxembourg to visit 
the Centre.  

The main aim of  this  visit was  to  discuss 
how  the  Centre's  extensive  range  of 
services (especially in the area of machine 
translation)  could  support  the  agency's 
current  and  future  multilingual  projects 
its 
for  effective  communication  with 
various 
the 
stakeholders. 
discussions,  the  FRA  Director  underlined 
the importance of multilingualism for the 
EU  and  recognised  the  Centre's  role  in 
helping  the  agencies  put  their  messages 

During 

 
 
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15 

Joint Undertakings (JUs) 

  11 The seven JUs located in Brussels 

The Centre’s Director took the opportunity 
of 
the  annual  discharge  exercise 
organised by the European Parliament to 
meet  Executive  Directors  and  staff  from 
seven  Joint  Undertakings  at 
their 
premises in Brussels. 

The Centre has been cooperating with the 
JUs  since  the  early  years  of  2000.  Under 
(the  EU  Framework 
Horizon  Europe 
Programme  for  Research  and  Innovation 
2021  2027),  a  new  single  JU  Council 
Regulation entered into force at the end of 
2021  setting  up nine  JUs as  Union bodies 
for a period ending on 31 December 2031. 

Ms Hórvath’s visit was therefore a means 
of identifying the JUs’ new challenges and 
future 
to 
needs 
multilingualism. 

regard 

with 

The participants agreed that, in 2023, they 
would further explore web translation and 
AI-based  services 
together,  such  as 
transcription,  subtitling  and  machine 
translation. 

also 

stressed 

across to their different target audiences. 
agency's 
He 
commitment  to  making  content  available 
in a maximum number of languages within 
the budget allocated for this purpose.  

his 

He  was  happy  to  hear  that  the  Centre  is 
investing  in  technological  developments 
such as the multi-engine strategy and new 
services  such  as  transcription,  with  or 
without  post-editing,  or  the  forthcoming 
summarisation service.  

The meeting thus helped to foster mutual 
understanding  of  the  possibilities  and 
constraints  and  to  consolidate  the  long-
standing fruitful cooperation between both 
agencies. 

F4E 
Fusion for Energy Joint Undertaking 

team  met 

The  Centre’s  External  Relations  and 
their 
Communication 
counterparts at F4E several times during 
the year to agree on priorities for the EU 
Agencies’  Heads  of  Communication  and 
Information  Network  (HCIN)  activities  in 
the area of multilingualism as a follow-up 
to 
the  workshop  on  multilingualism 
organised  by  the  Centre  in  2021.  It  was 
decided  to  set  up  a  working  group 
dedicated  to  the  topic  of  multilingualism 
and led by the Centre. The outcome of the 
work  of  this  group  was  presented  to  the 
HCIN  at  the  meeting  organised  by  F4E  in 
October.4 

4 See page 28 for further information on this topic. 

 
                                               
 
 
 
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16 

SRB 
Single Resolution Board 

The  meeting  was  followed  by  a  training 
session  on  the  use  of  the  Centre’s  Client 
Portal.  

The UPC also received a demonstration of 
the Centre’s web translation module with 
a view to easing the future implementation 
of multilingualism on the Court’s website. 

ANNUAL TRANSLATION CONTACT 
NETWORK MEETING 

  12 Meeting with the SRB in Luxembourg 

The  SRB’s  Communication  Assistant  and 
central  contact  for  translation  matters 
visited  the  Centre  in  October.  On  the 
agenda  was  the  possibility  of  expanding 
the  existing  SRB  glossary  to  other  EU 
languages as well as the agency’s wish to 
move  to  a  new  way  of  working  to  better 
separate operational translation requests 
from administrative requests.  

The meeting was also a good occasion to 
review the SRB’s budget forecasts for the 
coming years and its budget consumption 
for 2022 and to provide an overview of the 
Centre’s  different  services 
involving 
machine translation.  

The  launch  by  the  Centre  of  custom 
engines 
in  the  financial  field  at  the 
beginning of 2023 will certainly benefit the 
SRB. 

UPC 
Unified Patent Court 

Upon  the  signature  of  the  cooperation 
arrangement,  the  Centre  organised  in 
June  a  meeting  to  clarify  questions 
surrounding the organisation of the UPC’s 
forthcoming translation work.  

  13 The Centre’s 7th TCN meeting 

Some  45  representatives  from  29  EU 
agencies, bodies and institutions attended 
the  Centre's  7th  Translation  Contact 
Network  (TCN)  meeting  held  online  on 
28 April 2022. 

Following  a  welcome  from  the  Director, 
the  meeting  kicked  off  with  a  detailed 
overview  of  the  Centre’s  service  offer  in 
the  areas  of  translation  and  language 
consultancy.  

The participants then received tips on how 
to write for machine translation.  

A  central  topic  was  web  translation  as  a 
means  for  boosting  external  outreach. 
EFSA shared its experience on managing 
a  multilingual  website  and  using  the 
Centre’s custom web translation tool.  

A translator from the Irish team provided 
insight  into  the  history  of  Irish  in  the  EU 
and  how  it  has  been  managed  at  the 

 
 
 
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17 

Centre  since  it  became  a  fully-fledged 
official language in January 2022.  

The  meeting  ended  with  some  practical 
advice  for  clients  on  easing  day-to-day 
interactions  with  the  Centre  and  a  few 
announcements in the area of terminology 
management. 

CLIENT PORTAL TRAINING 
SESSIONS 
In  response  to  feedback  received  in  the 
2022 Client Satisfaction Survey, the Centre 
organised two one-hour training sessions 
on the Client Portal that took place online 
in November. 

In  the  first  session,  the  participants 
received  a  step-by-step  presentation  of 
the  Portal’s  different 
functionalities 
related to request creation and Corrected 
Version Requests (CVRs).  

The  second  session  focused  on  budget 
planning  and  consumption  monitoring 
through the Portal. Specific attention was 
importance  of  clients' 
placed  on  the 

accurate budget forecasts for the Centre's 
own  budget  planning  process  and  on  the 
fact that clients can adjust their forecasts 
during the year according to their evolving 
needs. 

  14  Client  Portal  training  session  on  budget  planning  and 

consumption monitoring 

appreciated 

participants 

The 
the 
explanations given by the presenters and 
the  opportunity  to  have  their  questions 
answered.  

Given  the  success  of  these  training 
sessions,  the  Centre  plans  to  continue 
offering similar sessions in 2023.

 TERMINOLOGY PROJECTS  

The Centre continued to work on terminology projects with a view to standardising core 
terms in clients’ specialised subject areas, thus increasing the quality and consistency 
of translations. 

to 

ACER: The project of transferring the core 
Glossary  of  Energy  Terms 
IATE 
continued  in  2022,  thereby  enriching  the 
database  in  this  area.  The  languages 
transferred  in  2022  were  Czech,  with  a 
total of 704 entries, and Romanian, with a 
total of 667 entries. 

ECHA: 8 new terms have been completed 
into  EU  24  languages  and  imported  into 
IATE. 

ELA: In June, the Centre and ELA started 
the  first  terminology  project  for  the 

agency in all EU 24 languages, comprising 
60  source  terms,  which  progressed  well 
during the year and will continue in 2023. 
batches  were 
Other 
commissioned and will reach in total 268 
source  terms.  covering  domains  such  as 
communication,  information,  governance, 
and EURES. 

terminology 

EMCDDA: In August, a terminology project 
meeting took place to discuss the current 
status and plan the next stages. 214 terms 
were completed into Arabic, first as a term 

 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

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18 

languages, 

list and then as a terminology project, and 
20 new terms were completed into the EU 
24 
and 
plus 
Norwegian. The project will be developed 
further  in  2023  with  the  creation  of  the 
EMCDDA’s Terminology Portal. 

Turkish 

EPPO:  EPPO  commissioned  a  project 
consisting of 115 key source terms. 

ETF:  A  brand-new  terminology  project  in 
the  field  of  'Multilingual  Terminology  of 
Skills Development’ with 90 source terms 
was delivered. The terms were in English, 
Albanian, Bosnian, Croatian, Montenegrin, 
Macedonian and Serbian in both Latin and 
Cyrillic  alphabets.  The  project  was 
delivered  in  a  ‘fit  for  publication’  format, 
thanks to the newly developed table view 
functionality  of  IATE,  and  is  available  on 
the ETF’s website. 

EUAA:  Work  on  the  standardisation  of 
terminology  in  the  area  of  migration  and 
asylum was significant in 2022. Based on 
a selection of core terms provided by the 
EUAA,  the  aim  was  to  harmonise  the 
concept  definitions  available  in  the  EMN 
Glossary  and  in  IATE.  The  project  will 
continue in 2023 with the standardisation 
of  these  core  terms  in  all  EU  languages. 
The project is being led by the Translation 
Centre in cooperation with the EUAA, with 
the 
the  main  EU 
institutions  (Council  of  the  EU,  European 
Commission,  European  Parliament  and 
Court of Justice of the European Union), as 
well as the EMN Glossary and Thesaurus 
Working Group.  

involvement  of 

Terminology projects from previous years 
have  been  completed  also  in  a  series  of 
non-EU  languages,  in  particular  in  the 
languages of the applicants, which will be 
made available for consultation in IATE.  

Likewise,  the  core  terminology  from  the 
main training manuals is now available in 

the  EU  24  languages,  as  well  as  in  other 
non-EU languages. 

EUIPO: Fully-fledged terminology projects 
covering  some  70  concepts  in  English, 
French, Italian, German and Spanish were 
completed  in  cooperation  with  the  EUIPO 
colleagues. The terms already validated by 
the EUIPO will be imported into IATE. Work 
on 55 more concepts started in 2022 and 
will continue in 2023. 

Ombudsman: 

European 
consisting  of  53  source 
delivered into EU 24 languages.  

A 
project 
terms  was 

The 

Frontex: 
Frontex  Multilingual 
(IBM) 
Integrated  Border  Management 
Terminology project continued throughout 
2022: 101 terms, out of the  300 foreseen, 
were  delivered  in  English,  French  and 
Arabic and are now available in IATE.  The 
remaining  terms  were  completed  with 
definitions,  contexts  and  references  and 
sent to Frontex experts for validation prior 
to initiating the multilingual stage.  

As  soon  as  all  the  data  are  finalised  and 
imported into IATE, and the last technical 
conformity 
the 
application ‘BorderTerm’, developed by the 
Centre, will be released into production. 

completed, 

checks 

  15 The ACER glossary of energy terms 

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Quality matters 

19 

 3. QUALITY MATTERS 

 HIGH-QUALITY SERVICES MEETING CLIENTS’ EXPECTATIONS – A 

TOP STRATEGIC PRIORITY FOR THE CENTRE 

Delivering reliable services to clients has always been at the heart of the Centre’s way 
of  working.  The  Centre  therefore  continued  to  monitor  quality  at  different  levels  and 
invest in a wide array of quality measures.

QUALITY STEERING COMMITTEE 
The 
Quality 
cross-departmental 
Steering Committee, set up in 2018 with 
the objective of determining the Centre’s 
strategic principles in relation to quality 
and  improvement  initiatives,  met  on  a 
monthly basis during the year. The work 
focused on:  

  the implementation of the Translation 

Quality Assurance Action Plan (TQAAP) 
2021‑2022;  

  the preparation of the Translation 

Quality Assurance Action Plan 2023-
2024;   

  the update of the Centre’s quality 
documentation and revision of 
processes and procedures;  

  the launch of an internal quality survey 

for staff in the core business 
departments;  

  the analysis of the indicative turnaround 
times for service delivery and of client 
request and feedback (CVRs) statistics; 
  the evaluation of new services launched 

in 2020-2022; and 

  the development of eCdT operational 

reporting. 

TRANSLATION QUALITY 
ASSURANCE ACTION PLAN 
(TQAAP) 2021-2022  
The Centre finalised the implementation 
of  actions 
in  the  biennial 
Translation  Quality  Assurance  Action 
Plan  (TQAAP)  2021-2022  adopted  at  the 
beginning of 2021. By the end of 2022, its 
implementation rate amounted to 95.3%. 

included 

The  main  actions  finalised 
related to: 

in  2022 

  training in-house translators in specific 
subject matters (in particular legal, 
financial and energy); 

  optimising the re-ranking procedure in 
the eCdT workflow system to speed up 
the dynamic ranking of external 
language service providers; 

  upgrading the teleworking 

infrastructure and deploying new IT 
equipment to allow for structural 
teleworking of all staff; 

  reviewing and updating the general 

instructions for freelancers for all the 
official languages of the EU;  

  implementing actions included in the 
action plans derived from the general 
client satisfaction survey and from the 
survey on the CVR workflow; and 
  establishing and analysing regular 
client-specific statistical reports.  

 
2022 | HIGHLIGHTS OF THE YEAR 

Quality matters 

20 

INTERNAL QUALITY SURVEY 
AMONG STAFF IN THE CORE 
BUSINESS DEPARTMENTS 
In the light of the many developments in 
translation  technology  and  changes  in 
the work environment in the past years, 
the  Centre  launched  in  November  2022 
an  internal  quality  survey  addressed  to 
staff  in  the  core  business  departments 
(Translation  and  Translation  Support), 
with a view to collecting their opinion on 
work challenges and possible solutions 
and 
further 
The  survey  had  a 
improvement. 
response rate of 57%.  

suggestions 

for 

By  the  end  of  the  year,  the  feedback 
received  was  still  under  analysis.  The 
actions  deriving  from  this  survey  will 
feed  into  the  TQAAP  2023-2024  to  be 
approved at the beginning of 2023. 

DEALING WITH CLIENTS’ 
CORRECTED VERSION REQUESTS 
(CVRs) 
As in the past, handling feedback (CVRs) 
provided  by  clients  after  reviewing  the 
Centre’s translations either in-house or 
with  the  help  of  experts  from  national 
competent authorities continued to be a 
key priority. 

 CLIENT SURVEYS 

In 2022, the Centre received 1 379 CVRs 
out of 65 047 jobs delivered for services 
where the CVR was applicable, making a 
return rate of 2.1%.  

Not fit for purpose
Fit for purpose
Excellent
Return rate (%)

2.2%

2.1%

2021

2022

13.1%, 
180

58.3%, 
804

28.6%, 
395

14.0%, 
201

54.1%, 
777

31.9%, 
458

  16 CVR distribution by satisfaction level 

The  volume  of  CVRs  which  were 
returned a second time amounted to 56, 
which  represents  4.1%  of  the  CVRs 
received. 

tool 

After almost two and a half years since 
its  introduction,  the  CVR  remains  a 
to  provide 
useful 
for  clients 
the 
to 
feedback  and  contributes 
systematic  update  of 
the  Centre’s 
translation memories.

Apart from bilateral meetings with clients, regular surveys are the main means for the 
Centre to find out how clients perceive the Centre as a service provider and how their 
needs are likely to evolve.

GENERAL CLIENT SATISFACTION 
SURVEY 
The  Centre  conducted  its  annual  client 
in  February  and 
satisfaction  survey 
March 2022. The response rate was 36%.  

This  time,  more  clients  indicated  that 
they  had  consulted  colleagues  from 
various  departments  than  in  previous 
years,  which  gives  the  Centre  a  better 

insight 
clients’ organisation.  

into  satisfaction  across  the 

importance 

As in the past, clients' priorities in order 
remain:  quality  of 
of 
translation, 
relations, 
deadlines, price, language combinations 
and formatting. 

quality 

of 

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Quality matters 

21 

Overall,  the  survey  demonstrated  high 
rates  of  client  satisfaction  with  the 
Centre’s services and mutual relations.  

After analysing the survey outcome and 
clients’ comments  and  suggestions,  the 
Centre’s  management  agreed  on  an 
action  plan  for  2022  comprising  four 
areas with a total of eight actions.  

The plan puts special attention on more 
direct  communication  and  information 
exchange  with  clients  via  bilateral 
meetings, 
and 
materials,  and  analysis  of  customised 
projects.  

sessions 

training 

More than half of the action plan (62.5%) 
was implemented by the end of the year. 
The 
be 
implemented in early 2023. 

actions  will 

remaining 

As  a  follow-up  on  clients’  suggestions, 
the Centre released video tutorials5 and 
organised  two  online  training  sessions6 
explaining specific functions of the Client 
Portal.  

3%

9%

16%

72%

Very dissatisfied Not satisfied

Fairly satisfied

Satisfied

Very satisfied

  17  Satisfaction with the linguistic quality of the outputs 

provided by the Centre 

50

n
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  18 What clients appreciate most about the Centre 

SURVEY ON THE CENTRE’S NEW 
SERVICES LAUNCHED IN 2020 -
2022 
In  October,  the  Centre  carried  out  a 
second  survey  to  evaluate  how  clients 
perceive  the  new  services  launched 
between  2020  and  2022,  to  provide  the 
Centre’s  management  with  insight  into 
clients’  multilingual 
communication 
needs,  and  to  help  them  take  the 
appropriate  decisions  on  the  future 
development  of  the  services,  keeping 
cost-effectiveness 
The 
response rate was 33.3%. 

in  mind. 

The  survey  revealed  that  respondents 
feel  either  ‘satisfied’  or  ‘very  satisfied’ 
with the new services.  ‘Subtitling’ is the 
service  most  used,  followed  by  ‘Light 
neural  machine 
post-editing 
‘Web  translation´, 
translation  output’, 
‘n’  Go  translation’,  ‘Automatic 
‘Paste 

of 

5 See  page  38  for  further  information  on  these 
tutorials. 

6 See  page  17  for  further  information  on  these 
sessions. 

 
 
                                               
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Quality matters 

22 

translation’ and ‘Language consultancy’. 
‘Automatic 
and 
‘Transcription  with  post-editing’  are  the 
services least requested.  

transcription’ 

As for service prices, the majority of the 
respondents  consider  that  they  are 
‘reasonable’ or ‘good value for money´.  

Based  on  the  replies,  the  Centre  has 
come  up  with  a  specific  action  plan  for 
implementation  in  2023.  Focus  will  be 
placed  on  better  advertising  and  more 
guidance  on  the  advantages  of  the 
services  via  bilateral  meetings  with 
clients  as  well  as  presentations  to  the 
EU  Agencies  Network  and 
the 
Translation 
Network. 
Contact 
Additionally,    the  Centre  will  continue 
investing in new technologies in order to 
optimise  and 
its  services 
innovate 
according to clients’ needs. 

to 

Language consultancy

9.1%

90.9%

Subtitling

22.7%

77.3%

Web translation

18.2%

81.8%

Transcription with
post-editing

4.6%

95.5%

Automatic
transcription

4.6%

95.5%

Light post-editing of
NMT output

18.2%

81.8%

Automatic translation

13.6%

86.4%

Paste ‘n’ Go 
translation

13.6%

86.4%

YES

NO

  19 - % of respondents using or not using the Centre's new 

services 

Language consultancy

9.1%

Subtitling

18.2%

4.6…

Web translation

9.1%

4.6%

Transcription with
post-editing

Automatic
transcription

Light post-editing of
NMT output

4.6%

4.6%

9.1%

9.1%

Automatic translation

4.6%

9.1%

Paste ‘n’ Go 
translation

4.6%

4.6%

4.6%

Very dissatisfied

Dissatisfied

Somewhat satisfied Satisfied

Very satisfied

  20  -  Respondents’  degree  of  satisfaction  with  the  new 

services offered by the Centre 

CVR AND eCdT4me SURVEY 
The action plan resulting from the survey 
on the new client feedback system (CVR) 
conducted in 2021 was fully implemented 
in  2022.  The  actions 
focused  on 
delivering  training  sessions  for  clients, 
the  production  of  a  video 
tutorial 
explaining  the  functioning  of  the  CVR, 
and  bilateral  follow-ups  on  comments 
made by specific clients.  

For  the  second  subject  covered  in  this 
survey, the eCdT4me mobile application, 
the  Centre’s  management  decided  to 
discontinue it by the end of 2022 due to 
its low usage rate. Instead, development 
resources  have 
reallocated 
towards the improvement of the Centre’s 
web  portals,  to  make  them  responsive 
and  adapted  to  mobile  platforms.  This 
entails  reproducing  the  most  relevant 
features of the mobile application, while 
reducing the cost of its maintenance.

been 

 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interinstitutional cooperation 

23 

 4. INTERINSTITUTIONAL COOPERATION 

 HARMONISING WORKING METHODS AND TERMINOLOGY 

THROUGHOUT THE EU 

The Centre’s representatives regularly meet with their colleagues from the translation 
services  of  the  EU  institutions  to  discuss  matters  of  common  interest  such  as 
recruitment, training and language technology, as well as joint projects such as IATE or 
machine translation. 

to  participate  actively 

ICTI/ECT 
In  line  with 
its  second  mission  of 
interinstitutional cooperation, the Centre 
continued 
in 
various  projects  carried  out  by  the 
different  committees  and  working 
Interinstitutional 
groups 
Committee 
and 
Interpretation (ICTI).  

Translation 

the 

for 

of 

The  key  topics  discussed  in  2022  at 
senior 
middle 
management, 
management  and  working  group  level 
were: 

  the implementation of hybrid working 
methods in the translation services of 
the EU institutions and bodies; 

  post-editing of machine translation on 

different use cases and the definition of 
potential services offered or envisaged 
to be offered by the translation services 
of EU institutions and bodies; and 
  developments in the field of language 
technology in the participating EU 
institutions and bodies. 

MACHINE TRANSLATION 
Several  actions  were  carried  out  to 
Centre’s  Machine 
enhance 
translation 
(MT)-based 
Translation 
services, in particular  by expanding the 
domain  coverage  of  the  Centre’s  MT 

the 

system  (NICE).  Based  on  the  historical 
translation volumes and the analysis of 
the available data, the Centre decided to 
prototype 
engines  in  two 
new  domains: 
and 
finance 
social  matters. 
During the first 
half of the year, 
team 
the  MT 
gathered 
the 
corresponding requirements for building 
two  pilot  engines  per  domain  (English-
French  and  English-Swedish).  After 
training 
the  MT  models,  a  human 
evaluation  phase  was  carried  out, 
involving  two  translators  per  language. 
The  results  from  both  the  automatic 
the  human  evaluation 
metrics  and 
exercises  were  favourable,  and  the 
engines  were 
fit-for-
purpose,  in  particular  in  the  finance 
domain.  

considered 

to 

With the launch of the Light post-editing 
service and the continuous technological 
its  systems  and 
enhancements 
working methods, the Centre developed 
an  advanced  tracking  and  monitoring  
system  to  measure  the  quality  of  its 
machine 
The 
purpose of this system is to measure the 

translation 

engines. 

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interinstitutional cooperation 

24 

quality of the MT output by analysing the 
effort needed to correct the raw machine 
translations  as  well  as  the  post-edited 
versions  by  both  external  language 
service 
in-house 
translators.  Thanks  to  this  advanced 
monitoring  solution,  the  Centre  is  now 
able  to  identify  areas  of  improvement 
and  take  subsequent  actions  at  domain 
and language pair level. 

providers 

and 

At the ICTI-CCT meeting in May 2022, the 
Centre presented its regular reports on 
full  post-editing. 
In  June  2022,  the 
Centre presented its new services to the 
members of the Interinstitutional Quality 
Network.  In  addition,  the  Light  post-
editing  service  was  presented  at  the 
Interinstitutional 
meeting 
Language Technology Group. 

the 

of 

Throughout  2022,  the  Centre  continued 
to prepare for the implementation of its 
multi-engine  strategy  foreseen  for  the 
beginning of 2023. This strategy enables 
the consumption of several MT providers 
at the same time and through a common 
interface.  The  system  is  designed  to 
make the most out of a predefined set of 
engines  for  each  translation  job  by 
automatically 
best 
translation for each segment thanks to a 
quality-scoring  model trained with past 
post-edits. 
human 
Following 
evaluation performed in the final part of 
the  year,  it  was  concluded  that  the 
strategy  should  be  able  to  achieve 
quality and efficiency gains with the aim 
of  reducing  the  turnaround  time  and 
increasing the productivity. 

selecting 

the 

a 

the 

Regarding  the  European  Commission’s 
Centre 
system, 
eTranslation 
continued providing data on a daily basis 
via  the  Euramis  integration  in  eCdT,  as 
well as by preparing specific datasets on 
specialised  domains,  for  the  retraining 
of existing engines. At the same time, the 
collaboration with the eTranslation team 
on the maintenance of a local version of 
eTranslation (eTRA-Local) for the EPPO 
continued at pace.7  

7 For  more  details  on  eTRA-local  for  the  EPPO, 
please refer to pages 11. 

  21 The Centre’s Head of Translation Support 

Department at the TEF panel discussion 

The Centre also shared its experience on 
machine  translation  and  full  and  light 
post-editing during the panel discussion 
on  the  topic  ‘QUALITY  –  Meeting  the 
needs  of  end  users  with  AI-based 
Natural 
Processing 
(NLP)   tools’ at  the  Translating  Europe 
Forum  (Access  for  all:  going  beyond 
translation  text).  This  was  organised  in 
November by the Commission’s DGT.  

Language 

eCdT SOFTWARE AS A SERVICE 
(SaaS) 
In 2022, the Centre continued to present 
its  workflow  management  system  eCdT 
to other language services of various EU 
institutions, 
joint 
including 
translation  service  of  the  European 
and  Social  Committee/ 
Economic 

the 

 
                                               
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interinstitutional cooperation 

25 

European  Committee  of  the  Regions 
(EESC/COR), 
European 
and 
Commission’s DGT.  

the 

The  session  with  the  DGT  colleagues 
focused  on  how  the  Centre  manages 
outsourcing  and  related  procurement 
processes,  from  tendering  to  dealing 
with  unsatisfactory  outcomes  delivered 
by language service providers. 

The  presentation  was  followed  by  a 
demonstration  of 
the  process  of 
outsourcing  on  the  eCdT  platform  and 
how  controls  and  automations  help 
workflow administrators in this respect. 

eCdT was also showcased at the annual 
JIAMCATT conference.8 

thus  continued 

The  Centre  has 
to 
demonstrate  its  ability  to  develop  and 
provide state-of-the-art tools based  on 
the  latest  technology  available  in  the 
linguistic field. 

EUROPE DAY IN ESCH-SUR-
ALZETTE 
Some  90  stands welcomed  visitors  and 
showcased the work of EU organisations 
and  Member  States  on  9  May  in  Esch-
sur-Alzette,  one  of 
the  European 
Capitals of Culture in 2022. 

Seven members of staff from the Centre 
and  the  Centre’s  Director,  along  with 
colleagues from the translation services 
of 
in 
Luxembourg9, had a joint stand with the 
banner ‘Übersetzen für Europa/Traduire 
pour l’Europe/ Translating for Europe’. 

the  European 

institutions 

Visitors to the stand were able to learn 
about  the  EU  translation  services  and 
procedures, 
their 

recruitment 

multilingualism in the EU and the  value 
of language learning. Games for children 
and adults alike enabled visitors to find 
out more about the 24 official languages 
of the EU and test their knowledge. 

The  event  was  a  good  occasion  to 
promote  the  translation  services’  joint 
web presence on europa.eu. 

  22 The Translating for Europe stand at the Europe Day 

event in Esch-sur-Alzette 

ESTONIAN AND SLOVAK 
INTERINSTUTIONAL 
TERMINOLOGY MEETINGS 

  23  Slovak  interinstitutional  terminology  meeting  at  the 

Centre 

The Centre hosted two interinstitutional 
terminology  meetings  for  Slovak  and 
latest 
Estonian 
developments  and  best  practices 
in 
terminology management. 

to discuss 

linguists 

8 See page 31 for further details. 

9  European  Commission,  European  Parliament, 
Court of Justice of the European Union, European 
Court of Auditors and European Investment Bank 

 
                                              
 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interinstitutional cooperation 

26 

EXCHANGING EXPERIENCE WITH 
EU TRAINEES 

The  Centre’s  representatives  presented 
its workflow for terminology projects for 
clients and the workflow for integrating 
terminological resources in the Centre’s 
computer-assisted 
(CAT) 
tools  as  an  aid  for  translators.  An 
overview of the latest IATE features and 
IATE  developments  also 
of  planned 
featured on the agenda. 

translation 

Following  these  general  presentations, 
in  Slovak  and 
exchanges  continued 
Estonian, 
clarify 
language-specific questions. 

respectively, 

to 

PARTICIPATION IN 
INTERINSTITUTIONAL HR 
WORKING GROUPS 
In  2022,  12  different  interinstitutional 
working  groups  spreading  across  four 
thematic  areas  -  (1)  staff  policy,  (2) 
‘Luxembourg as a hub of excellence’, (3) 
life 
(4) 
Luxembourg, 
communication  and  visibility  of  the  site 
as well as partnerships with universities 
- 
the 
to 
attractiveness of Luxembourg as a place 
of employment. 

continued 

promote 

and 

in 

   24 Meeting EU trainees 

Centre 

As part of interinstitutional cooperation, 
the 
information 
provided 
sessions  to  three  groups  of  trainees 
from  the  European  Parliament  and  the 
European Commission. The aim of these 
encounters was to present the Centre’s 
work  for  the  EU  agencies  and  inform 
different 
participants 
procurement 
recruitment 
and 
procedures  in  place  for  professionals 
interested 
the  EU 
environment. 

in  working 

about 

the 

in 

For  the  first  time,  the  Centre  also  took 
part  in  the  job  fair  organised  by  the 
Council’s 
Committees’ 
translation services. 

and 

the 

The  Centre regularly participated in the 
meetings  and,  amongst  other  things, 
launched  two  staff  surveys  that  helped 
collect  data  on  staff  newcomers  in 
Luxembourg  and  job  opportunities  for 
spouses. The Centre also participated in 
the  common 
the  discussions  on 
communication  strategy  for  the  EU 
institutions  and  bodies  in  Luxembourg 
and  nominated  its  members  for  the 
Relationships  with  European  Academia 
(REA)  network  that  will  focus  on  the 
cooperation with European universities. 

COOPERATION WITH THE 
PUBLICATIONS OFFICE OF THE 
EUROPEAN UNION (OP) 
In  May,  the  Centre’s  Director  and  the 
Heads  of  Translation  and  Translation 
Support Departments met the Director-
General and key staff of the Publications 
Office  for  a  mutual  status  update  on 
both 
latest 
organisations  and  to  explore  potential 
areas of cooperation. 

developments 

at 

the  OP’s  EuroVoc 
As  member  of 
Maintenance  Committee, 
the  Centre 
regularly proposes new terms or entire 
to  be 
collections 
integrated in EuroVoc for the indexing of 
EU documents. 

its  clients 

from 

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interinstitutional cooperation 

27 

 IATE NEWS  

Throughout 2022, the IATE Management Group (IMG), chaired by the Centre, followed up 
on and coordinated the interinstitutional terminology work and the activities related to 
the administrative, budgetary and technical management of the IATE system. The Centre 
also  continued  to  ensure  the  support  and  maintenance  of  the  interinstitutional 
terminology portal EurTerm and issued monthly newsletters to keep linguists at the EU 
institutions informed of the latest achievements. 

2022 HIGHLIGHTS 
The IATE developments in 2022 focused 
mainly on completing and optimising the 
existing  key  modules  (i.e.  terminology 
projects,  term  recognition,  and  term 
extraction)  and  addressing  numerous 
improvements 
change  requests  and 
suggested by users.  

IATE  Online  Help, 

Some  work  on  new  popular  features 
was also undertaken, such as the setting 
up of a content management system for 
the  new 
the 
development  of  a  public  IATE  search 
widget to be released in 2023, the setting 
up  of  a  data  lake  to  store  additional 
statistics, and a proof of concept to fully 
revamp  the IATE  graphic  user interface 
adopting new trends to further enhance 
user experience.  

The  IATE  Studio  plugin  was  improved 
with new features and change requests.  

The IATE support and development team 
ensured  the  timely  monitoring  and 
maintenance of the cloud-based system, 
with careful attention to security aspects 
and ensuring optimal performance. 

IATE PROMOTION IN 2022 
Apart  from  regularly  promoting  the 
latest IATE  news on  the  Centre’s social 

media  channels,  the  Centre  shared  its 
experience  on  the  development  of  IATE 
and  some  aspects  of  its  data  structure 
with  the  NATO  Terminology  Services  in 
response to their interest in developing 
a similar tool for their purposes. 

the 
Discussions  were  held  with 
TERESIA10 platform working group with a 
view 
this 
resource in future. 

integrating 

IATE  with 

to 

The Centre also presented the tool at the 
AsLing’s  44th  Translating  and 
the 
Computer  conference 11  held  on  24-25 
November in Luxembourg. 

IATE-USER SURVEY 

The IATE survey launched in September 
obtained  a  very  high  participation  rate, 
with  nearly  1 400  replies  from  internal 
and external users. The detailed analysis 
of  areas  of  success  and  areas  for 
improvement  is  ongoing  and  will  pave 
the way for the work of the IMG in 2023.

10 TERESIA: Portal de acceso a Terminologías en 
España y servicios de Inteligencia Artificial 

11  See  page  34  for  further  information  on  this 
conference. 

 
                                              
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Participating in the EU Agencies’ Network 

28 

 5. PARTICIPATING IN THE EU 

AGENCIES’ NETWORK 

 SHARING INFORMATION AND BEST PRACTICES AND SEEKING 

SYNERGIES AMONG THE EU AGENCIES 

The  Centre continued to  participate in the meetings and activities of  the EU Agencies’ 
Network (EUAN), coordinated in 2022 by Fusion for Energy (F4E).  

during  the  year  to  discuss  the  various 
aspects  to  be  considered  for  such  a 
policy  template  and  to  analyse  best 
practices in the area of multilingualism. 
An essential point for the group was to 
come  up  with  guidance  on  how  to 
achieve 
a  multilingual  website 
combining traditional human translation 
with machine translation. 

template 

The  results  of  the  group's  work  –  the 
'Guidelines  and 
for  EU 
Agencies'  multilingual  policies'  –  were 
presented  by  the  Centre 
at 
the  HCIN  meeting 
organised  in  Barcelona 
for  Energy 
by  Fusion 
(F4E) as Chair of the  EU 
Agencies'  Network 
in 
2022. The document was 
also  shared  with 
the 
European  Ombudsman, 
who welcomed the  efforts made by the 
Network. 

The document is available on the landing 
page of the EUAN extranet. 

GUIDELINES AND TEMPLATE FOR 
EU AGENCIES’ MULTILINGUAL 
POLICIES 

  25 HCIN meeting in Barcelona 

to 

follow-up 

the  European 
As  a 
Ombudsman’s 
recommendation 
formulated  during  the  workshop  on 
multilingualism organised by the Centre 
in September 2021, namely to establish a 
general 
for  EU  Agencies' 
multilingual policies, the Centre chaired 
a working group set up in 2022 by the EU 
Agencies' Heads of  Communication and 
Information  Network  (HCIN)  with  the 
aim  of  drawing  up  a  proposal  that  all 
Agencies would be able to endorse. 

template 

The  working  group,  composed  of  seven 
levels  of 
Agencies  with 
resources  and  different  approaches  to 
times 
multilingualism,  met  several 

varying 

 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Participating in the EU Agencies’ Network 

29 

EU AI VIRTUAL COMMUNITY – 
FIRST EU AI TALK – LIVE EDITION 

  26  The  Centre’s  Head  of  Translation  Support 

Department at the EU AI Talk in November 

The initiative called ‘Joint EU Forces on 
AI’,  launched  by  the  European  Food 
Safety  Authority,  with  the  support  of 
other  leading  Agencies  (EMA,  EUIPO, 
CdT), seeks to jointly explore and exploit 
the benefits of AI, share knowledge and 
foster  synergies.  In  this  context,  the 
community held its first public EU AI Talk 
in November. The aim of this Talk was to 
reflect  on  the  importance  and  potential 
of  artificial 
the 
European  Union,  and  more  specifically 
with regard to the public sector and the 
EU Agencies. 

intelligence  within 

The  event  was  attended  by  a  very 
diverse  panel  of  speakers,  with 
stakeholders  from  the  European  Food 
Safety  Authority  (EFSA),  the  European 

Medicines  Agency  (EMA),  the  European 
Intellectual  Property  Office 
Union 
(EUIPO)  and  the  Translation  Centre 
(CdT),  as  well  as  Cosmina  Dorobantu, 
Co-Director at The Alan Turing Institute 
(UK),  and  Geert  Hallemeesch,  AI  and 
Data Leader at Deloitte Belgium. 

In  his  intervention  at  this  event,  the 
Centre’s  Head  of  Translation  Support 
Department  emphasised  the  role  of    AI 
for  the  Centre’s    machine  translation  
strategy for the coming years. 

PARTICIPATION IN HEADS OF 
RESOURCES’ WORKING GROUPS 
The  Centre  regularly  participates 
in 
different EU Agencies’ Network working 
groups on HR matters, such as those on 
Inclusion  and  Use  of 
Diversity  and 
contract  staff  and  interim  staff.  The 
Centre  also  joined  the  Task  Force  for 
Confidential Counsellors.  

Furthermore,  the  Centre  continued  to 
take  part  in  the  EU  Agencies’  Network 
meetings of the Advisory Group on new 
ways  of  working,  discussing  especially 
the  return  to  the  office  after  the 
pandemic and the implementation of the 
new hybrid working model.  

 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Cooperating with external language service providers 

30 

 6. COOPERATING WITH EXTERNAL 

LANGUAGE SERVICE PROVIDERS 

 OUTSOURCING – A CORNERSTONE OF THE CENTRE’S BUSINESS 

MODEL 

The Centre regularly outsources translations to external language service providers. To 
do so, it organises procurement procedures in different fields, and it has implemented 
tools and working methods for collaborating efficiently with the contractors selected. 

PROCUREMENT PROCEDURES 
Following  its  procurement  plan,  the 
Centre 
following 
procurement procedures in 2022: 

launched 

the 

Procedure 

STATUS 

Translation of texts 
in the Legal field. 

Layout and content 
formatting services. 

Published in 2022. 
Contracts entered 
into force in July 
2022. 

Published in 2022. 
Contracts entered 
into force in 
December 2022. 

Translation of texts 
in the Financial/ 
Banking field. 

Published in 2022. 
Contracts entered 
into force in January 
2023. 

OUTSOURCING AND QUALITY 
ASSURANCE 
During  2022,  the  domains  covered  by 
documents  outsourced  by  the  Centre 
were  as  follows:  general  (46.8%);  legal 
(31.7%); finance (10.2%); scientific  (4.5%); 
and medical (6.9%). 

As part of the Centre’s quality assurance 
assessment  of  its  external  language 
service 
outsourced 
translations  are  regularly  revised  and 
evaluated by in-house translators prior 
to delivery to clients.  

providers, 

In 2022, from the outsourced translation 
and  post-editing  jobs  submitted  to  the 
Centre’s  internal  Reranking  Committee 
following an assessment of poor quality 
by the in-house linguists, the Committee 
confirmed  that  85.4%  were  indeed  not 
fit-for-purpose.  As  the  Centre  had  to 
rework  these  translations  considerably 
to bring them up to the required quality 
standards,  contractual  measures  were 
applied to the contractors concerned. In 
some  cases,  these  measures  included 
termination  of  the  framework  contract, 
such  as  in  cases  where  the  contractor 
had provided raw or unrevised machine 
translation output to the Centre.  

SPECIFIC INFORMATION FOR 
EXTERNAL LANGUAGE SERVICE 
PROVIDERS 
Following  the  launch  of  the  Light  post-
editing  service,  in  January  2022  the 
Centre  published  a  tutorial  on  the 
simplified  negotiated  procedure  along 
with guidelines on how to carry out light 
post-editing tasks.  

A  new  version  of  the  Freelance  Portal 
user  manual  and  a  frequently  asked 
questions 
(FAQ)  page  were  also 
released in 2022.

 
2022 | HIGHLIGHTS OF THE YEAR 

Interacting with the global translation community 

31 

 7. INTERACTING WITH THE GLOBAL 

TRANSLATION COMMUNITY 

 BENCHMARKING THE CENTRE’S EXPERTISE WITH 

INTERNATIONAL ORGANISATIONS, PUBLIC INSTITUTIONS, 
INDUSTRY LEADERS AND UNIVERSITIES 

The Centre continued to be involved in the activities of international and national forums 
for  language  professionals  aimed  at  sharing  experience  and  best  practices.  It  also 
maintained  contacts  with  educational  bodies  in  order  to  raise  awareness  about  the 
translation  profession  in  the  EU  context,  establish  networks  with  academics,  and 
promote the Centre and its work for EU agencies, institutions and bodies. 

IAMLADP 

and 

International 
The  2022 
on 
Annual  Meeting 
Language Arrangements, 
Documentation 
Publication 
(IAMLADP)  took  place  between  16  and 
20 May  2022  in  virtual  mode,  with  the 
technical hosting provided by the United 
Nations  Framework  Convention  on 
Climate Change. It brought together 301 
participants  representing  64  different 
international 
interinstitutional 
organisations. 

and 

This  year's  meeting  looked  into  the 
management  of  the  workforce  in  the 
post-pandemic  environment  from  the 
perspective  of  translation,  interpreting 
and conference management.  

Among  other  things,  the  participating 
member organisations agreed to further 
support  the  provision  of  sustainable 
virtual 
conference 
arrangements,  and  to  develop  related 
tools  and  ways  of  interacting  better  at 
virtual  events,  such  as  using  virtual 
reality technologies. 

hybrid 

and 

They  also  committed  to  investing  in 
training  managers  on  how  to  manage 
hybrid and virtual teams, and to adapting 
and  revisiting  staff  contracts  and  job 
profiles to reflect the new requirements 
brought about by remote working. 

translation 

cost-effectiveness 

to 
Leveraging  machine 
maximise 
and 
focusing  on  training  on  revision  and 
post-editing  skills  of  translation  staff 
were  also  some  of  the  conclusions 
reached. 

IAMLADP 2022 closed with the pledge to 
to 
improve 
embrace 
digital 
transitions. 

‘new  normal’  and 

green 

and 

the 

the 

JIAMCATT 

The JIAMCATT 2022 
meeting  took  place 
from 20 to  22  April 
in  Geneva.  After 
two  years  of  the 
it  was 
pandemic, 
the  first  event  in  hybrid  format,  with 
about 80 participants present in Geneva 
and  approximately  170  connected  from 
other places. The Centre took part, giving 

 
2022 | HIGHLIGHTS OF THE YEAR 

Interacting with the global translation community 

32 

two  presentations 
demonstration of the eCdT platform. 

and  one 

live 

also  an  important  topic  in  a  specific 
break-out session.  

BEST PRACTICE EXCHANGE WITH 
THE FINNISH MINISTRY FOR 
FOREIGN AFFAIRS 
In February, several colleagues from the  
Centre  met  representatives  from  the 
Translation and Language Division of the 
Finnish Prime Minister's Office. They had 
contacted  the  Centre  via  the  Finnish 
member  on  the  Centre’s  Management 
Board  to  request  an  exchange  of  best 
practices  in  the  areas  of  translation 
workflow  management  and  quality 
assurance. 

The discussions touched on: 

  how to find the right balance between 
outsourcing and in-house translation; 

  how to best revise outsourced 

translations; 

  how to handle feedback coming from 

translation requesters; 

  how to integrate machine translation 

and post-editing in the regular 
workflow; and 

  how to identify suitable training courses 

for translators. 

The Finnish colleagues were particularly 
interested  in  learning  more  about  the 
Centre's workflow management system 
eCdT, the technical solution behind it as 
well as about workflow automations, as 
there is a translation automation project 
going on at their end. 

the 

from 

looked  further 

At  a  follow-up  meeting  in  March,  the 
participants 
into  the 
translators' 
process 
perspective.  They  were  able  to  see  the 
tools  the  Centre’s  translators  have  at 
their  disposal  and  how  automation  has 
been implemented at different stages of 
everyday work. 

  27 The Centre presenting its experience on post-editing 
machine  translation  and  workflow  management  at  the 
annual JIAMCATT conference in Geneva 

translation 

Post-editing MT had a central role in this 
event.  The  Centre’s  presentation  ‘An 
effort-based  analysis  of  the  quality  of 
post-editing’  focused  on  the  results  in 
the  different  languages  and  on  future 
plans  to  further  increase  the  quality  of 
machine 
The 
meeting was a good opportunity to make 
participants aware of the importance of 
good  source  documents  and  of  the 
existence of technical and non-technical 
tips  to  improve  originals.  The  Centre 
took the opportunity to make its ‘Writing 
for  machine 
translation’  brochure 
available to the audience. 

results. 

important 

The  other  presentation  by  the  Centre 
(‘The  Translation  Centre’s  optimised 
workflow  management  solution’)  was 
devoted  to  the  eCdT  workflow  and  in 
particular  its  modularised  nature  and 
automation 
most 
characteristics, 
embedded 
turnaround  times,  internal  or  external 
orientation  based  on  criteria  such  as 
language 
volume, 
combination, 
translators  etc.,  and 
workload  of 
business 
presentation 
attracted considerable interest from the 
participants, and the workflow tool was 

rules. 

The 

e.g. 

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interacting with the global translation community 

33 

PODCAST WITH THE CENTRE’S 
DIRECTOR 

NORDIC TECHKOMM DENMARK 
CONFERENCE 

  28 memoQ interview with the Centre’s Director 

  29 The Centre’s presentation at the NORDIC TechKomm 

conference 

The  Centre’s  Director,  Ildikó  Horváth, 
featured  in  the  Episode  14  interview  on 
memoQ talks. This is the podcast series 
Translation 
by  memoQ 
organised 
Technologies.  The  purpose  of  memoQ 
talks 
the 
language  services  business  to  find  out 
important 
about 
lessons  learned  and  what  works  best 
across all areas of localisation. 

their  experiences, 

leaders in 

interview 

is to 

In  this  interview,  lldikó  presented  the 
Translation  Centre  in  a  nutshell  and 
reflected on  the  future  of  translation  in 
the light of the changes brought about by 
the latest language technologies. 

EUROPEAN TRADOS USER GROUP 
In  September,  the  Centre  attended  the 
annual  European  Trados  User  Group 
conference.  In  this  edition,  the  Centre 
moderated  one  of  the  interventions  in 
the field of  workflow management tools 
and  contributed  to  the  discussion  by 
sharing  experience  with  the  use  of  its 
management tool, eCdT, integrated with 
language 
as 
technologies, 
WorldServer and Trados Studio. 

such 

the  NORDIC 

On  21  September  2022,  the  Head  of  the 
Centre’s Workflow Management Section 
TechKomm 
attended 
Conference 
This 
conference primarily gathers experts in 
the  field  of  technical  communication 
(technical  writers),  but  also  translation 
and language professionals in general.  

Copenhagen. 

in 

The  main  focus  was  on  the  authoring 
process for documentation and content.  

in 

The  Centre’s  participation 
this 
conference  consisted  of  presenting 
for 
Content  and  Layout  Formatting 
Translation  Purposes,  i.e.  the  pre-and 
post-processing  work 
that  comes 
before and after the translation phase. 

translation, 

translation  memories, 
Nowadays, 
machine 
terminology 
databases  and  many  other  linguistic 
features  available  in  a  translation  tool 
would be unusable without a good pre-
formatted  file, regardless  of its  original 
format. 

The  audience  recognised  that  pre-  and 
post-processing  work  as  part  of  the 
translation  workflow,  as  well  as 
technical  writing,  require  specific  skills 
and 
often 
which 
underestimated. 

time, 

are 

 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interacting with the global translation community 

34 

In  April,  the  Centre  attended  the  II 
University  and  Cooperation  Conference 
organised  by  the  Faculty  of  Translation 
and  Interpretation  of  the  University  of 
Valladolid.  The  presentation  focused  on 
the  extensive  terminology  projects  the 
Centre has been undertaking in the area 
of  asylum,  migration  and  border 
management  for  Frontex  and  EUAA, 
thereby 
university’s 
students an insight into the translators’ 
work in the context of migratory flows. 

offering 

the 

École Sainte Sophie 

  31 Ms Horváth presenting the Centre to pupils from the 

Luxembourg Notre-Dame Sainte-Sophie School 

In  June,  the  Centre’s  Director,  together 
with the Head of IT Service Desk Section 
and  a  member  of 
the  Workflow 
Management Section, welcomed a group 
of  pupils  and  two  teachers  from  the 
Luxembourg Notre-Dame Sainte-Sophie 
School.  They  underlined  the  Centre’s 
crucial 
and 
implementing  multilingualism  in  the  EU 
and introduced the pupils to the Centre’s 
linguistic work and IT equipment. 

promoting 

role 

in 

ASLING’S 44TH TRANSLATING 
AND THE COMPUTER 
CONFERENCE 

AsLing’s  44th  conference  was  held  in 
Luxembourg on 24-25 November 2022. 

The 
the 
IATE  partners  presented 
interinstitutional  terminology  database 
IATE  in  a  workshop  on  interpreters’ 
features in IATE and a workshop on the 
new Terminology Projects Module. 

in 

participated 

In addition to its involvement with IATE, 
the  Centre 
this 
conference  with  presentations  on 
‘machine  translation  quality  monitoring’ 
and  ‘HypoLexicon  –  a  terminological 
resource 
for  describing  hyponymic 
information’. 

BEST PRACTICE EXCHANGES 
WITH SCHOOLS AND 
UNIVERSITIES 
Best 
with 
practice 
educational  institutions  continued  to  be 
part of the Centre’s outreach activities in 
2022. 

exchanges 

University of Valladolid 

  30 Presenting the Frontex terminology project to students 

from the University of Valladolid 

 
 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interacting with the global translation community 

35 

University of Malta 

  32 Ms Horváth meeting students in Malta 

The  Centre’s  Director  met  MA  students 
of 
the  Department  of  Translation, 
Terminology and Interpreting Studies of 
the  University  of  Malta  in  November  to 
present  the  Centre’s  role  as  a  shared 
language  service  provider 
for  EU 
Agencies, institutions and bodies and to 
talk  about  work  opportunities 
in 
translation and related areas. 

University of Mulhouse 

  33  A  real  translation  project  with  students  from  the 

University of Mulhouse 

In December, the Head of the Workflow 
Management  Section  presented 
the 
Centre’s  activities  to  students  of  the 
Master’s 
in  Scientific  and  Technical 
Translation of the University UHA (Haute 
Alsace, Mulhouse, France). The students 
were  invited  to  carry  out  a  translation 

task  in  the  medical  and  social  affairs 
domains and to manage the request sent 
by the Centre. Both their translation and 
project  management  work  were 
evaluated  by  the  Centre,  which  then 
the 
provided  detailed 
students. 

feedback 

to 

TERMINOLOGY MEETING 
TERMRAAD NEDERLANDS 
In  May,  two  Dutch  translators  from  the 
terminology 
Centre 
meeting of 'Termraad Nederlands'.12 This 
year, the meeting was organised by the 
Instituut voor de Nederlandse Taal (INT) 
in Leiden.  

attended 

the 

discusses 

Termraad 
terminological 
issues and facilitates harmonisation and 
coordination between the European and 
national  policy 
into 
consideration  the  specificities  of  the 
Dutch-speaking communities.  

levels, 

taking 

the  meeting, 

During 
the  Termraad 
members discussed the idea of involving 
national experts through the permanent 
representations  and  media  to  consult 
them  on  terminology  that  is  actually 
being used in everyday life.  

In  the  second  part  of  the  meeting, 
Termraad  reviewed  terms  in  different 
fields  and  their  translations  that  had 
the 
been  proactively  suggested  by 
members. Then, the participants decided 
unanimously  which  of  the  respective 
translations  were  the  most  accurate. 
These  will  be  added  to IATE  or  updated 
accordingly  if  they  already  exist  in  the 
database. 

12 'Termraad Nederlands' is an association which 
gathers  translation  departments  of  the  various 
European  institutions,  the  Dutch,  Belgian  and 

Flemish  governments  and  national  language 
institutes. 

 
 
 
                                               
 
2022 | HIGHLIGHTS OF THE YEAR 

Interacting with the global translation community 

36 

TRANSIUS CONFERENCE 

  34 TRANSIUS 2022 conference in Geneva 

translators 

the  Centre 
Three 
attended 
2022 
Conference 13 ,  which  took  place  at  the 
University of Geneva from 27 to 29 June.  

from 
TRANSIUS 

the 

presented 
the 
‘clear/plain language’ initiative. 

‘citizens' 

law’ 

or 

Topics  such  as  translation  and  co-
drafting  at  the  European  Commission, 
lawyer-linguists  at  the 
the  role  of 
Council  of  the  European  Union,  and  the 
functionalities of the e-justice portal and 
IATE  collections  of  the  EU  Court  of 
Justice were also on the agenda.  

SYMPOSIUM ON IRISH 
TERMINOLOGY 

This year's conference was organised in 
IAMLADP's 
with 
cooperation 
Universities  Contact  Group  (UCG),  of 
which the Centre is a member.  

One of the most recurring topics at this 
conference was the use of technology in 
the translation process, with a particular 
opportunities 
focus 
and 
on 
the 
(neural)  machine 
of 
challenges 
translation  and 
for 
implications 
its 
translators’  training  and  recruitment. 
Post-editing,  IT  and  soft  skills  were 
mentioned  as  some  of 
the  most 
necessary new skills. 

Quality  assurance  was  stressed  as 
another  important  topic  in  the  field  of 
legal and institutional translation.  

  35  Attending  the  symposium  on  Irish  terminology  at 

Dublin City University 

Irish  having  become  a  fully-fledged  EU 
language  since  January  2022,  an  Irish 
translator  from  the  Centre  attended  a 
symposium on terminology organised in 
April at Dublin City University (DCU). The 
symposium  brought  together  linguists 
and  academics  shaping  Irish-language 
terminology  and 
those  who  use 
technical terminology in Irish in specific 
professional fields.  

The  participants  discussed  terminology 
which is particular to EU law and has no 
reference  in  national  or  international 
context,  European 
In 
laws. 
briefly 
Parliament 

representatives 

this 

13 Transius, the Centre for Legal and Institutional 
Translation  Studies,  provides 
for 
dialogue  between  scholars  and  practitioners 

forum 

‘a 

with a common interest in legal translation and 
institutional translation settings more generally.’ 

 
 
                                               
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Interacting with the global translation community 

37 

featured 

talks  and 

information 
It 
topics  as  varied  as 
sessions  on 
terminology in the international context, 
the  challenge  of  composing  and 
disseminating 
pandemic-related 
terminology, the uptake of newly-coined 
terms 
Irish-speaking 
communities  and  within  the  education 
system, as well as the lessons that can 
be  learned  from  the  approach  of  other 
European 
terminology 
composition and termbanking. 

languages 

both 

to 

in 

The  mission  proved  very  beneficial  for 
the translators’ continued work with An 
Coiste  Téarmaíochta  (the  Terminology 
Committee of Irish) in the GA team at the 
Centre, especially in the area of medical 
terms  –  all  of  which must  be  approved 
by  terminologists  in  Dublin  before  they 
can  be  provided 
the  Centre’s 
translations for EMA.  

in 

 
 
2022 | HIGHLIGHTS OF THE YEAR 

Fostering external communication 

38 

 8. FOSTERING EXTERNAL 

COMMUNICATION 

 REACHING OUT TO STAKEHOLDERS AND THE WIDER PUBLIC 

The  Centre  makes  use  of  a  wide  range  of  tools  and  channels  to  keep  stakeholders 
informed  of  its  activities  and  services,  showcase  its  expertise,  and  promote 
multilingualism in the EU. 

THE CENTRE’S WEBSITE 
In 2022, the Centre’s website migrated to 
the  Drupal  9  platform,  and  its  content 
underwent a complete update. 

the  Centre’s  website 

To ensure communication with European 
is 
citizens, 
available in 24 EU languages. In 2022, the 
website recorded 147 045 visits, of which 
132 559 were single visitors. 

other 

its  participation 

SOCIAL MEDIA 
The  Centre  greatly  expanded 
its 
activities  on  social  media  by  regularly 
in 
reporting  on 
and 
conferences 
outreach 
joining  EU  Agencies’ 
activities,  by 
communication  campaigns,  and  by 
starting  to  be  present  on  EUVoice  and 
EUVideo, 
two  alternative  channels 
launched  by  the  EDPS  in  cooperation 
with 
the  Commission’s  Directorate-
General for Informatics (DIGIT). 

the  Centre’s 

The number of social media subscribers 
accounts 
to 
(Facebook, 
Twitter) 
increased  by  11.8%  in  2022.  The  most 
popular channel is LinkedIn.  

LinkedIn 

three 

and 

NEW LEAFLETS 

In the course of the year, 
the  Centre  released  two 
new 
one 
leaflets, 
describing  its  Automatic 
translation 
and  Light 
post-editing services, the 
other  one  presenting  its 
Translation 
(including 
custom  translation)  and 
paste ‘n’ go services. 

VIDEOS 
Light post-editing 

In July 2022, the Centre launched a video 
to  promote  its  newly  introduced  Light 
post-editing service.  

eCdTPlay - Client Portal video tutorials 

  36 Clara presenting eCdT Play 

To facilitate the use of its Client Portal by 
clients, the Centre launched eCdTPlay, a 
series of video tutorials available on the 
homepage of the Portal.  

 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Annexes – List of clients  

39

ANNEXES  

70 

CLIENT 
PORTFOLIO 

ACER .................... Agency for the Cooperation of Energy Regulators – Slovenia, Ljubljana 
BEREC Office ..... Agency  for  Support  for  BEREC  (Body  of  European  Regulators  for 

Electronic Communications) - Latvia, Riga 

CAJU ..................... Clean Aviation Joint Undertaking - Belgium, Brussels  
CBE JU ................. Circular Bio-based Europe Joint Undertaking - Belgium, Brussels 
Cedefop ............... European Centre for the Development of Vocational Training - Greece, 

Thessaloniki 

CEPOL .................. European  Union  Agency  for  Law  Enforcement  Training  -  Hungary, 

Budapest 

CHJU .................... Clean Hydrogen Joint Undertaking - Belgium, Brussels 
CINEA ................... European  Climate,  Infrastructure  and  Environment  Executive  Agency, 
former  INEA:  Innovation  and  Networks  Executive  Agency  -  Belgium, 
Brussels 

CJEU ..................... Court of Justice of the European Union - Luxembourg 
CoR ....................... European Committee of the Regions - Belgium, Brussels  
Council ................. Council of the European Union - Belgium, Brussels 
CPVO .................... Community Plant Variety Office - France, Angers   
EC DG EMPL ...... European  Commission  Directorate-General  for  Employment,  Social 

Affairs and Inclusion - Belgium, Brussels 

 
 
 
 
 
  
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Annexes – List of clients  

40

EC DG GROW ..... European  Commission  -  Directorate-general  for  Internal  Market, 

Industry, Entrepreneurship and SMEs – Belgium, Brussels  

EC DG JUST........ European Commission Directorate-General for Justice and Consumers 

- Belgium, Brussels 

EC DGT ................. European  Commission  Directorate-General  for  Translation  -  Belgium, 

Brussels, and Luxembourg 

EACEA.................. European Education and Culture Executive Agency - Belgium, Brussels

EASA .................... European Union Aviation Safety Agency - Germany, Cologne 
EBA ....................... European Banking Authority - France, Paris 
ECA ....................... European Court of Auditors - Luxembourg 
ECB ....................... European Central Bank - Germany, Frankfurt 
ECDC .................... European  Centre  for  Disease  Prevention  and  Control  -  Sweden, 

Stockholm 

ECHA .................... European Chemicals Agency - Finland, Helsinki 
EDA ....................... European Defence Agency - Belgium, Brussels 
EDPS .................... European Data Protection Supervisor - Belgium, Brussels 
EEA ....................... European Environment Agency - Denmark, Copenhagen   
EEL2 ..................... European School Luxembourg II - Luxembourg 
EESC ..................... European Economic and Social Committee - Belgium, Brussels  
EFCA ..................... European Fisheries Control Agency - Spain, Vigo   
EFSA ..................... European Food Safety Authority - Italy, Parma 
EIB ......................... European Investment Bank - Luxembourg 
EIGE ...................... European Institute for Gender Equality - Lithuania, Vilnius 
EIOPA ................... European  Insurance  and  Occupational  Pensions  Authority  -  Germany, 

Frankfurt 

EISMEA ................ European  Innovation  Council  and  SMEs  Executive  Agency  -  Belgium, 

Brussels   

EIT.......................... European Institute of Innovation and Technology - Hungary, Budapest  
ELA ....................... European Labour Authority - Slovakia, Bratislava 
EMA ...................... European Medicines Agency - Netherlands, Amsterdam   
EMCDDA .............. European  Monitoring  Centre  for  Drugs  and Drug  Addiction  - Portugal, 

Lisbon 

EMSA .................... European Maritime Safety Agency - Portugal, Lisbon 
ENISA ................... European Union Agency for Cybersecurity - Greece, Heraklion   
EP DG TRAD ....... European  Parliament  Directorate-General 

for 

Translation 

- 

Luxembourg 

EPPO .................... European Public Prosecutor’s Office - Luxembourg 
ERA ....................... European Union Agency for Railways - France, Valenciennes 
ERCEA.................. European Research Council Executive Agency - Belgium, Brussels 
ESMA .................... European Securities and Markets Authority - France, Paris 
ETF ........................ European Training Foundation - Italy, Turin 
EUAA .................... European Union Agency for Asylum - Malta, Valetta 
EUIPO ................... European Union Intellectual Property Office - Spain, Alicante 
eu-LISA ............... European  Agency  for  the  Operational  Management  of  large-scale  IT 
Systems in the Area of Freedom, Security and Justice - Estonia, Tallinn 

EU-OSHA ............ European Agency for Safety and Health at Work - Spain, Bilbao  
Eurofound ........... European  Foundation  for  the  Improvement  of  Living  and  Working 

Conditions - Ireland, Dublin 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2022 | HIGHLIGHTS OF THE YEAR 

Annexes – List of clients  

41

EuroHPC JU ....... European  High-Performance  Computing  Joint  Undertaking 

- 

Luxembourg 

Eurojust .............. European Union Agency for Criminal Justice Cooperation - Netherlands, 

The Hague 

ERJU ..................... Europe’s Rail Joint Undertaking - Belgium, Brussels 
Europol ................ European  Union  Agency 

for  Law  Enforcement  Cooperation  - 

Netherlands, The Hague 

EUSPA ................. European Union Agency for the Space Programme - Czechia, Prague 
F4E JU ................. Fusion for Energy Joint Undertaking - Spain, Barcelona   
FRA ....................... European Union Agency for Fundamental Rights - Austria, Vienna 
Frontex ................ European Border and Coast Guard Agency - Poland, Warsaw 
HaDEA.................. European Health and Digital Executive Agency - Belgium, Brussels 
IHI JU .................... Innovative Health Initiative Joint Undertaking - Belgium, Brussels 
KDT JU ................. Key Digital Technologies Joint Undertaking - Belgium, Brussels  
MAOC (N) ............ Maritime Analysis and Operation Centre (Narcotics) - Portugal, Lisbon

Ombudsman ...... European Ombudsman - France, Strasbourg 
OSGES ................. Office  of  the  Secretary-General  of  the  European  Schools  -  Belgium, 

Brussels   

REA ....................... European Research Executive Agency - Belgium, Brussels 
SatCen ................. European Union Satellite Centre - Spain, Madrid 
SJU ........................ Single  European  Sky  ATM  Research  3  Joint  Undertaking  -  Belgium, 

Brussels   

SRB ....................... Single Resolution Board - Belgium, Brussels 
UPC ....................... Unified Patent Court, Luxembourg

 
 
 
 
 
 
 
 
 
 
 
 ORGANISATION CHART  

Accounting Section 

Management Board 
Chair 
Christos Ellinides 

LISO 

Director 
Ildikó Horváth 

External Relations and 
Communication Section 

Director's Assistant 

Secretariat 

Translation 
Department 
Head 
Tamara Ferlușcă  

Translation Support 
Department 
Head 
Mauro Bubnic 

Administration 
Department 
Head 
Silvana Miggiano 

IT Department 
Head 
Pascal Dufour 

Finno-Ugric, Baltic 
and Slavonic 1  
Languages Section 

Workflow 
Management 
Section 

Finance Group 

Development 
Section 

Germanic and 
Slavonic 2 
Languages 
Section 

Romance and 
Mediterranean 
Languages 
Section 

Advanced 
Language 
Solutions Section 

Strategic 
Planning Section 

Service Desk 
Section 

Interinstitutional 
IATE Group 

Legal Affairs 
Section 

IT Infrastructure 
Section 

Facilities and 
Security Section 

Human Resources 
Section 

 
 
 
 
 
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