Notice of open competition — EPSO/AST-SC/08/19 — Parliamentary Ushers (SC 1/SC 2)
Date: 2019-07-11
Institutions: European Personnel Selection Office
Subjects: European Parliament, assistant, competition (EU), job vacancy








CA2019233EN.01000101.xml










11.7.2019   


EN


Official Journal of the European Union


CA 233/1






NOTICE OF OPEN COMPETITION
EPSO/AST-SC/08/19 — PARLIAMENTARY USHERS (SC 1/SC 2)
(2019/C 233 A/01)


Deadline for registration: 10 September 2019 at 12.00 (midday), Brussels time


The European Personnel Selection Office (EPSO) is organising an open competition, based on qualifications and tests, to draw up reserve lists from which the European Parliament may recruit new members of the civil service as '
parliamentary ushers
' (function group AST-SC).
Successful SC 2 grade candidates may also be recruited for similar duties by the Court of Justice of the European Union in Luxembourg.
This notice of competition and its annexes form the legally binding framework for these selection procedures.
Please see ANNEX III to read the general rules governing open competitions.
Number of successful candidates sought:

Grade SC 1: 20 Grade SC 2: 27



This notice of open competition covers two grades. You may only apply to one.
 You must make your choice when you apply online and you will not be able to change it after you have validated your online application form. However, 
under certain conditions
 described under point 3) of section HOW WILL I BE SELECTED?, your application to grade SC 2 may be reassigned by the Selection Board into grade SC 1.

WHAT TASKS CAN I EXPECT TO PERFORM?

The task of Parliamentary ushers is to assist Members of the European Parliament (MEPs) and other dignitaries during plenary sessions, at meetings of parliamentary bodies, and during the various events that take place on the European Parliament’s premises. They ensure the respect of the rules and the observance of the security principles.
This includes, amongst others, the preparation and monitoring of meeting rooms, accompanying and assigning a seat to MEPs, VIPs or visitors in meeting rooms or in the hemicycle, as well as performing ceremonial tasks in cooperation with the Protocol service. The duties require ushers to be flexible in terms of working hours, and will involve travel between the Parliament’s three regular places of work (Brussels, Luxembourg and Strasbourg), as well as elsewhere. They are required to wear a uniform supplied by the European Parliament.
Please see ANNEX I for more information about the typical duties to be performed.

AM I ELIGIBLE TO APPLY?

You must meet ALL of the following general and specific conditions on the closing date for online applications:
1)   
General conditions








—


Enjoy full rights as a citizen of a Member State of the EU










—


Meet any obligations under national laws on military service










—


Meet the character requirements for the duties concerned




2)   
Specific conditions — languages


You must have knowledge of 
at least 3 official EU languages
; one at minimum C1 level (thorough knowledge), one at minimum B2 level (satisfactory knowledge), and another at minimum A2 level (basic knowledge).
Please note that the minimum levels required above must apply to each linguistic ability (speaking, writing, reading and listening) requested in the application form. These abilities reflect those of the Common European Framework of Reference for Language (https://europass.cedefop.europa.eu/en/resources/european-language-levels-cefr).

In this notice of competition we will refer to the languages as:






—


Language 1: language used for the computer-based Multiple-Choice Question tests.










—


Language 2: language used for the selection based on qualifications (Talent Screener), for the general and field-related competency tests during the assessment phase and for communication between EPSO and the candidates who have submitted a valid application. This must be different from language 1.










—


Language 3: language used for the oral test during the assessment phase. This must be different from languages 1 and 2.






Language 2 must be English or French.


The purpose of this competition is to create reserve lists of Parliamentary ushers for recruitment within the European Parliament. The language requirements for this competition take into account the duties of the posts offered. Once recruited, it is essential that the ushers are able to communicate with MEPs, EU Commissioners, visitors, their colleagues and managers. Indeed, a large part of the tasks of Parliamentary ushers consists in assisting event participants, such as MEPs and other VIPS from international organisations, who mainly communicate in English and/or in French. Ushers therefore act as go-between for MEPs and their colleagues. This choice of the two languages 2 is therefore service-oriented and intends to minimize disruption in the service. Ushers should be capable of understanding what they are asked to do, to give safety instructions in case of danger, to give information and assistance in a language that is largely understood by the largest number of people visiting the premises of the European Parliament.
On this basis, an additional 
third language
 is requested for this competition because of the large linguistic diversity within the European assembly and the visitors or dignitaries invited.
3)   
Specific conditions — qualifications and work experience



Grades SC 1 and SC 2







—


A level of secondary education attested by a diploma giving access to post-secondary education followed by 
at least 3 years'
 professional experience directly related to the duties





or







—


Professional training (equivalent to European Qualification Framework Level 4 — http://ec.europa.eu/ploteus/search/site?f%5B0%5D=im_field_entity_type%3A97), followed by 
at least 3 years'
 professional experience. At least the experience must be directly related to the duties





or







—


Professional experience of 
at least 8 years
 directly related to the duties.






Additional professional experience:



Grade SC2 only



At least 4 years'
 additional professional experience directly related to the nature of the duties.
This professional experience is relevant only where it has been gained after obtaining the qualification and/or professional experience required for access to the competition (see Grades SC 1 and SC 2 above).
The professional experience required for both grades must be directly related to the duties of an usher as described in ANNEX I. Experience in the management of colleagues performing the tasks of an usher will not be taken into consideration.
Please see ANNEX IV for examples of minimum qualifications

HOW WILL I BE SELECTED?

1)   
Application process


When completing your application form, you will have to select a language 1, a language 2 and a language 3. You will have to select your language 1 from among any of the 24 official EU languages, your language 2 from among English and French, and your language 3 also from among any of the 24 official EU languages; however, language 3 must be different from languages 1 and 2. You will also be asked to confirm your eligibility for the competition and provide further information 
relevant to this competition
 (for example: diplomas, work experience and answers to field-related questions (Talent Screener)).
You can select any of the 24 official EU languages when completing your application form, except for the 
Talent Screener
 section which 
must be completed in your language 2
 for the following reasons: the Talent Screener is subject to a comparative assessment by the Selection Board, it is used as a reference document by the Board during the field-related interview during the assessment phase, and is used for recruitment purposes if a candidate is successful. It is therefore in the interest of the service and the candidates to complete the Talent Screener in Language 2.
Please note that your whole application form will be accessed by the Selection Board (during the competition) and by the HR services of the European Institutions (for recruitment in case you are a successful candidate) who work in a limited number of vehicular languages.
In case you succeed in the competition and your name is placed on the reserve list, you will be asked to provide a translation of the application form in language 2 (English or French) to the recruiting services if you have used another language for filling in the application form.
By validating your application form you declare on your honour that you meet all the conditions mentioned under the section ‘Am I eligible to apply?’ Once you have validated your application form, you will no longer be able to make any changes. It is your responsibility to ensure that you complete and validate your application 
within the deadline.


2)   
Computer-based Multiple-Choice Question (MCQ) tests


If the number of candidates 
exceeds a certain threshold
, as defined by the director of EPSO acting as Appointing Authority, all candidates who validated their application form by the deadline will be invited to sit a series of computer-based MCQ tests in one of EPSO's accredited centres.
Unless instructed otherwise, 
you must book
 an appointment for the MCQ tests following the instructions received from EPSO. Typically, you will be offered several dates on which you can sit the tests, in various locations. The booking and testing periods 
are limited.

If the number of candidates 
is below the threshold
, these tests will be held during the assessment phase (point 5) instead.
The computer-based MCQ tests will be organised as follows:










Tests


Language


Questions


Duration


Marking


Pass mark




Verbal reasoning


Language 1


20 questions


35 min


Out of 20


10/20




Numerical reasoning


Language 1


10 questions


20 min


Out of 10


Numerical + abstract combined: 10/20




Abstract reasoning


Language 1


10 questions


10 min


Out of 10




These tests are eliminatory and do not count towards the other tests held during the assessment phase.
3)   
Eligibility checks


The eligibility requirements laid down in the section ‘Am I eligible to apply?’ above will be checked against the data provided in candidates' online applications. EPSO will check whether you meet the general eligibility conditions while the selection board will check compliance with the specific eligibility conditions under the sections ‘Education and Training’, ‘Professional Experience’ and ‘Language Skills’ of the candidates’ online application.
There are 2 possible scenarios:






—


If the computer-based MCQ 
tests are organised upfront
, the files of the candidates will be checked for eligibility in descending order of the marks obtained in those tests until the number of eligible candidates reaches 
a maximum of 10 times
 the number of successful candidates sought for each grade. The other files will not be checked.










—


If the computer-based MCQ tests 
are not organised upfront
, the files of all candidates who validated their application form by the deadline will be checked for eligibility.






Grade SC 2 candidates:
 during the check for eligibility, the selection board may reassign your application to grade SC 1 if you meet the following conditions:






—


you reached one of the highest overall marks for grade SC 2 in the MCQ tests (see point 2) under section 'HOW WILL I BE SELECTED?'), and










—


according to the data given in your application you do not meet the eligibility requirements for grade SC 2 but you do meet those for grade SC 1, and










—


you gave your consent for reassignment to grade SC 1 when you applied, and










—


you also reached one of the highest overall marks in the MCQ tests for grade SC 1.




In that case, you will be considered as candidate to grade SC 1 for the rest of the procedure.
Any such reassignment will take place before the selection based on qualifications takes place and will be made on the basis of the information given in your online application. Candidates whose marks are below the threshold set for the highest marks in grade SC 2 will not be considered for transfer to grade SC 1.
4)   
Selection based on qualifications — Talent Screener


In order to allow the selection board to carry out an objective assessment of the comparative merits of all candidates in a structured way, all candidates in this competition must answer the same set of questions in the ‘Talent Screener’ section of the application form. The selection based on qualifications will be carried out, 
only for those candidates deemed eligible
 as described above in point 3, using 
solely
 the information provided in this Talent Screener section. 
You should therefore include all relevant information in your Talent Screener answers, even if already mentioned in other sections of your application form.
 The questions are based on the selection criteria included in this notice.
Please see ANNEX II for the list of criteria.
To carry out the selection based on qualifications, the selection board will first assign each 
selection criterion
 a weighting that reflects its relative importance (1 to 3) and each of the candidate's responses will be awarded between 0 and 4 points. The points are multiplied by the weighting for each criterion and added up to identify those candidates whose profiles best match the duties to be performed.
Only the candidates with the highest total marks at the selection based on qualifications will go through to the next stage.
5)   
Assessment phase




A maximum of 3 times
 the number of successful candidates sought for each grade will be invited to this phase. If you meet the eligibility requirements according to the data in your online application and if you scored one of the 
highest total marks
 for the selection based on qualifications, you will be invited to attend an assessment phase for 1 or 2 days, most probably in 
Brussels
, where you will take tests held in your 
languages 2 and 3
.
If the computer-based MCQ tests described in point 1 were 
not organised upfront
, you will sit them during the assessment phase. These tests are eliminatory and the marks obtained will not be added to the marks of the other assessment tests in the calculation of your total score.
Unless instructed otherwise, you will have to bring a USB key containing scanned copies of your supporting documents to your assessment phase. EPSO will download your files during your assessment tests and return the USB key to you on the same day.
Seven general competencies, each marked out of 10, as well as the specific competencies required for this competition, will be tested during the assessment phase through 
4 tests
 (general competency-based interview, field-related interview and a role-play exercise in your language 2, and a language-specific oral test in your language 3) as described in the following matrices:






Competency


Test










1.


Analysis and problem solving






Role-play










2.


Communication






General competency-based interview










3.


Delivering quality and results






Role-play










4.


Learning and development






General competency-based interview










5.


Prioritising and organising






General competency-based interview










6.


Resilience






Role-play










7.


Working with others






Role-play






Pass mark:
 35/70 in total







Competency


Test


Marking and pass marks




Field-related competencies


Field-related interview


50/100




Language 3


Language-specific oral test


Out of 10 – no pass mark




There is no required pass mark for the Language 3 oral test; the mark obtained will, however, be added to those obtained in the other assessment phase tests to give candidates their overall score.
6)   
Reserve list


After checking candidates' eligibility against their supporting documents and qualifications (Talent Screener), the selection board will draw up a reserve list for each grade — until the number of successful candidates sought is reached — of those eligible candidates who have obtained all pass marks as well as the highest overall marks following the assessment phase. Names will be listed alphabetically.
The reserve lists and the competency passports, giving qualitative feedback from the Selection Board, of successful candidates will be made available to the EU institutions for recruitment procedures and future career development. Inclusion on a reserve list 
does not confer any right to or guarantee of
 recruitment.

EQUAL OPPORTUNITIES AND SPECIAL ADJUSTMENTS

EPSO endeavours to apply equal opportunities, treatment and access to all candidates.
If you have a disability or a medical condition that may affect your ability to sit the tests, please indicate this in your application form and let us know the type of special adjustments you need.
Discover more about our equal opportunities policy and procedure to request special adjustments on our website (https://epso.europa.eu/how-to-apply/equal-opportunities_en ) and in the General rules annexed to this notice (under point 1.3. Equal opportunities and special adjustments).

WHEN AND WHERE CAN I APPLY?

In order to apply, you will first need to create an EPSO account. Please note that you must create only one account for all EPSO applications.
Apply online on the EPSO website http://jobs.eu-careers.eu by:


10 September 2019 at 12.00 (midday), Brussels time.






ANNEX I
DUTIES
The task of Parliamentary ushers is to assist MEPs and other dignitaries invited to the European Parliament, in particular during plenary sessions, at meetings of other parliamentary bodies, and during the various events that take place on the European Parliament’s premises.
The duties require ushers to be on call for a large part of the time, to be flexible in terms of working hours, and to travel to Parliament’s three regular places of work (Brussels, Luxembourg, and Strasbourg), as well as elsewhere.
Duties will include:

The Chamber and meeting rooms:







—


practical preparation of meeting rooms and/or conference rooms










—


providing practical assistance to the President










—


welcoming and accompanying participants










—


distributing documents in all languages










—


setting out desk nameplates










—


monitoring signing-in by MEPs










—


managing the attendance lists










—


providing assistance to meeting and event participants










—


liaising with other services to ensure the smooth running of meetings










—


providing security and, at the President’s request, intervening to maintain order










—


controlling access to the various rooms.





Protocol duties and official events:







—


welcoming and accompanying VIPs










—


setting out flags










—


setting up protocol cordons










—


forming a guard of honour for official visits.





Other duties:







—


emptying documents from packing cases, trolleys, and cupboards for distribution










—


welcoming groups of visitors, accompanying them, and seating them in the galleries and rooms; keeping order; ensuring specific instructions are followed










—


managing cloakrooms for groups of visitors










—


performing administrative tasks (mail registration, filing etc.)










—


performing administrative tasks using a computer (e-mails, basic Word processing, intranet, etc.)










—


providing information to visitors, EU officials and others










—


assisting the fire prevention service










—


displaying official posters and signage.




End of ANNEX I, click here to return to main text





ANNEX II
SELECTION CRITERIA
The selection board considers the following criteria for the selection based on qualifications:








1.


Professional experience of preparing rooms and providing assistance during meetings or events.












2.


Professional experience, other than that mentioned under criteria 3, of welcoming VIPs and applying the rules of protocol in international/national/regional/local institutions/organisations/authorities, or in events organised in an official context by one of the aforementioned entities.












3.


Professional experience, other than that mentioned under criteria 2, of welcoming and assisting visitors to international/national/regional/local institutions/organisations/authorities, or to events organised in an official context by one of the aforementioned entities.












4.


Professional experience in passive security in the fields of fire prevention, evacuation and/or attacks.












5.


Professional experience in administrative work using Word, Excel, filing, web navigation and emails in relation to the duties as described in the Notice of Competition.












6.


Professional experience as an usher, relating to the duties as described in the Notice of Competition, in a multicultural environment.












7.


Professional experience of assisting people with reduced mobility.
End of ANNEX II, click here to return to main text









ANNEX III

GENERAL RULES GOVERNING OPEN COMPETITIONS


GENERAL INFORMATION

Any reference, in the framework of selection procedures organised by EPSO, to a person of a specific gender must be deemed also to constitute a reference to a person of any other gender.
Where candidates tie for the last available place at any stage of the competition, they will all go through to the next stage of the competition. Any re-admitted candidates following a successful appeal will also be invited to the next stage.
Where candidates tie for the last available place on the reserve list, they will all be included on the reserve list. Any re-admitted candidates following a successful appeal at this stage of the procedure will also be added to the reserve list.
1.   WHO CAN APPLY?

1.1.   General and specific conditions

The general and specific conditions (including knowledge of languages) for each field or profile are indicated in the section ‘Am I eligible to apply?’.
Specific conditions regarding qualifications, professional experience and knowledge of languages vary depending on the profile requested. In your application, you should include as much information as possible regarding your qualifications and professional experience (where required) as described in the section ‘Am I eligible to apply?’ of this notice 
that is relevant to the duties
 .








(a)



Diplomas and/or certificates: Diplomas, whether issued in EU or non-EU countries, must be recognised by an official EU Member State body, e.g. an EU Member State's education ministry. The Selection Board will allow for differences between education systems.
For post-secondary education and technical, professional or specialist training, indicate the subjects covered, the duration and whether it was full-time, part-time or an evening class.












(b)



Professional experience (if required) will be taken into account only if it is relevant to the required duties and:






—


constitutes genuine and effective work;










—


is remunerated;










—


involves a subordinate relationship or the supply of a service; and










—


subject to the following conditions:






—



voluntary work: if remunerated and involving similar weekly hours and duration to a regular job;










—



traineeships: if remunerated;










—



compulsory military service: completed before or after the required diploma for a period not exceeding the statutory duration in your Member State;










—



maternity/paternity/adoption leave: if covered by an employment contract;










—



doctorate: for a maximum of three years, provided the doctorate was actually obtained, and whether or not the work was remunerated; and










—



part-time work: calculated pro rata on the basis of the number of hours worked, e.g. half-time for six months would count as three months.












1.2.   Supporting documents

At different steps of the selection procedure, you will need to provide an official document proving your citizenship (e.g. passport or identity card) which must be valid on the closing date of your application (closing date of the first part of your application in the case of a 2-part application scenario).
All periods of professional activity must be covered by originals or certified photocopies of:






—



documents from former and current employer(s) stating the nature and level of duties performed, and start and end dates, with the official header and stamp of the company, and the name and signature of the person in charge; or










—



employment contract(s) and first and last pay slips, with a detailed description of the duties performed;










—


(for non-salaried work, e.g. self-employed, liberal professions) invoices or order forms detailing the work performed or any other relevant official supporting documents;










—


(for conference interpreters where professional experience is required) documents attesting the number of days, and languages interpreted from and into, relating specifically to conference interpreting.




In general, no supporting documents are required to prove your knowledge of languages, except for some linguist or specialist profiles.
You may be asked for additional information or documents at any stage of the procedure. EPSO will inform you of what supporting documents you need to provide and when.
1.3.   Equal opportunities and special adjustments

If you have a disability or a medical condition that may hinder your ability to sit the tests, please indicate this in your application form and let us know the type of special adjustments you need. If a disability or condition develops after you have validated your application, you must inform EPSO as soon as possible using the information indicated below.
Please note that you will have to send a certificate from your national authority or a medical certificate to EPSO in order for your request to be taken into consideration. Your supporting documents will be examined, so that reasonable accommodation can be made where required.
Should you encounter any accessibility issues, or should you require more information, please contact the EPSO-accessibility team by:






—


e-mail (EPSO-accessibility@ec.europa.eu);










—


fax (+32 2 299 80 81); or










—


post:









European Personnel Selection Office (EPSO)




EPSO accessibility




Avenue de Cortenbergh/Kortenberglaan 25




1049 Bruxelles/Brussel




BELGIQUE/BELGIË




2.   BY WHOM WILL I BE ASSESSED?

A Selection Board is appointed to compare candidates and select the best ones on the basis of their competencies, aptitudes and qualifications in the light of the requirements set out in this notice of competition. Its members also decide on the difficulty of the competition tests and approve their content on the basis of proposals made by EPSO.
To ensure the Selection Board’s independence, it is strictly forbidden for candidates or anyone outside the board to attempt to contact any of its members, except in the context of tests which require direct interaction between the candidates and the board.
Candidates who wish to state their case or assert their rights must do so in writing, addressing their correspondence intended for a Selection Board to EPSO, which will pass it on to the board. Any direct or indirect intervention by candidates that does not comply with these procedures is forbidden and may result in disqualification from the competition.
The existence of a family relationship or a hierarchical link between a candidate and a Selection Board member, in particular, gives rise to a conflict of interest. Selection Boards are asked to declare any such situations to EPSO immediately when they become aware of them. EPSO will evaluate each case individually and take the appropriate measures. The non-respect of the above mentioned rules could make Selection Board members liable to disciplinary action and result in disqualification from the competition for candidates (see section 4.4).
The names of the Selection Board members are published on the EPSO website (www.eu-careers.eu) before the beginning of the assessment centre/phase.
3.   COMMUNICATION

3.1.   Communication with EPSO

You should consult your EPSO account at least twice a week to keep track of your progress during the competition. If you are prevented from doing so because of a technical problem on EPSO's side, you must notify EPSO immediately and exclusively via the EPSO website (https://epso.europa.eu/help_en).
EPSO reserves the right not to supply information that is already clearly stated in this notice of competition, its annexes or on the EPSO website, including under ‘frequently asked questions’.
In all correspondence relating to an application, please mention your name as given in your EPSO account, your application number and the reference number of the selection procedure.
EPSO applies the principles of the code of good administrative behaviour https://ec.europa.eu/info/about-european-union/principles-and-values/ethics-and-integrity/code-conduct-eu-staff_en (as published in the Official Journal). Accordingly, EPSO reserves the right to cease any improper (i.e. repetitive, abusive and/or irrelevant) correspondence.
3.2.   Access to information

Candidates have specific rights of access to certain information concerning them individually, granted in the light of the obligation to state reasons, in order to allow for an appeal against rejection decisions.
This obligation to state reasons must be balanced with the confidentiality of the Selection Board proceedings, which ensures the boards' independence and the objectivity of the selection. Due to confidentiality, attitudes adopted by members of Selection Boards regarding the individual or comparative assessments of candidates cannot be disclosed.
These access rights are specific to candidates in an open competition and legislation on public access to documents may not confer on them rights broader than those specified in this section.
3.2.1.   Automatic disclosure

You will automatically receive the following information via your EPSO account after each stage of the selection process organised for a given competition:






—



MCQ tests: your results and a grid with your answers and the correct answers by reference number/letter. Access to the text of the questions and answers is explicitly excluded;










—



eligibility: whether you were admitted; if not, the eligibility conditions that were not met;










—



Talent Screener: your results and a grid with the question weightings, the points awarded for your answers and your total score;










—



preliminary tests: your results;










—



intermediate tests: your results if you are not amongst the candidates invited to the next phase;










—



assessment centre/phase: if you are not disqualified, your competency passport showing your overall marks for each competency and the Selection Board’s comment providing quantitative and qualitative feedback on your performance at the assessment centre/phase.




As a rule, EPSO does not communicate to candidates any source texts or test assignments, as these are intended for re-use in future competitions. For certain tests, however, it may exceptionally publish the source texts or assignments on its website if:






—


the tests have been completed;










—


the results have been established and communicated to candidates; and










—


the source texts/assignments are not intended for reuse in future competitions.




3.2.2.   Information on request

You may request an uncorrected copy of your answers in written tests where the content is not intended for reuse in future competitions. This explicitly excludes answers to e-tray exercises and case studies.
Your corrected answer papers and the details of the marking, in particular, are covered by the secrecy of Selection Board proceedings and will not be disclosed.
EPSO endeavours to make as much information available to candidates as possible, in accordance with the obligation to state reasons, the confidential nature of Selection Board proceedings and the rules on the protection of personal data. All requests for information will be evaluated in light of these obligations.
Any requests for information should be submitted via the EPSO website (https://epso.europa.eu/help_en) within 10 calendar days of the day your results were published in your EPSO account.
4.   COMPLAINTS AND ISSUES

4.1.   Technical and organisational issues

If, at any stage of the selection procedure, you encounter a serious technical or organisational problem, in order to allow us to investigate the issue and take corrective measures, please inform EPSO exclusively via the EPSO website (https://epso.europa.eu/help_en).
In all correspondence, please mention your name (as given in your EPSO account), your application number and the reference number of the selection procedure.

If the problem occurs at a test centre, please:






—


alert the invigilators immediately so that a solution can be investigated at the centre itself. In any case, ask them to record your complaint in writing; and










—


contact EPSO no later than 3 calendar days after your tests via the EPSO website (https://epso.europa.eu/help_en) with a brief description of the problem.




For problems occurring outside test centres (e.g. mainly concerning the test booking process), please follow the instructions in your EPSO account and on EPSO's website or contact EPSO immediately via the EPSO website (https://epso.europa.eu/help_en).
For issues with your application, you must contact EPSO immediately and in any case before the deadline for applications via the EPSO website (https://epso.europa.eu/help_en). Queries sent less than 5 working days before the deadline for applications might not be answered before the deadline.
4.2.   Internal review procedures

4.2.1.   Error in the computer-based multiple choice questions (MCQs)

The MCQ database is subject to permanent in-depth quality control by EPSO and Selection Boards.
If you believe that an error in one or more of the MCQs affected your ability to answer, you are entitled to ask for the question(s) to be reviewed by the Selection Board (under the ‘neutralisation’ procedure).
Under this procedure, the Selection Board may decide to cancel the question containing the error and to redistribute the points among the remaining questions of the test. Only those candidates who received that question will be affected by the recalculation. The marking of the tests remains as indicated in the relevant sections of this notice of competition.
Arrangements for complaints about the MCQ tests are as follows:






—



procedure: please contact EPSO only via the EPSO website (https://epso.europa.eu/help_en);










—



language: in the Language 2 you chose for the competition in question;










—



deadline: within 3 calendar days of the date of your computer-based tests;










—



additional information: describe what the question was about (content) in order to identify the question(s) concerned, and explain the nature of the alleged error as clearly as possible.





Requests received after the deadline or that do not clearly describe the contested question(s) and alleged error will not be taken into account.

In particular, complaints merely pointing out alleged issues of translation, and which do not clearly specify the problem, will not be taken into account.

The same review procedure applies with regard to errors in the e-tray exercise.

4.2.2.   Requests for review

You can request a review of any decision taken by the Selection Board or EPSO that establishes your results and/or determines whether you can proceed to the next stage of the competition or are excluded.
Requests for review may be based on:






—


a material irregularity in the competition process; and/or










—


non-compliance, by the Selection Board or EPSO, with the Staff Regulations, the notice of competition, its annexes and/or case law.




Please note that you are not allowed to challenge the validity of the Selection Board’s assessment of the quality of your performance in a test or the relevance of your qualifications and professional experience. This assessment is a value judgment made by the board and your disagreement with the board’s evaluation of your tests, experience and/or qualifications does not prove that it has made an error. Requests for review submitted on this basis will not lead to a positive outcome.
Arrangements for requests for review are as follows:






—



procedure: please contact EPSO only via the EPSO website (https://epso.europa.eu/help_en);










—



language: in the Language 2 you chose for the competition in question;










—



deadline: within 10 calendar days of the date on which the contested decision was published in your EPSO account;










—



additional information: indicate clearly the decision you wish to contest and on what grounds.





Requests received after the deadline will not be taken into account.

You will receive an acknowledgment of receipt within 15 working days. The body which took the contested decision (either the Selection Board or EPSO) will analyse and decide on your request and you will receive a reasoned reply as soon as possible.

If the outcome is positive, you will be re-entered in the selection process at the stage at which you were excluded, regardless of how far the competition has progressed in the meantime.
4.3.   Other forms of contestation

4.3.1.   Administrative complaints

As a candidate in an open competition, you have the right to address an administrative complaint to the Director of EPSO acting as the appointing authority.
You may submit a complaint against a decision, or lack thereof, that directly and immediately affects your legal status as a candidate, only if the rules governing the selection procedure have clearly been infringed. The Director of EPSO cannot overturn a value judgment made by a Selection Board (see section 4.2.2).
Arrangements for administrative complaints are as follows:






—



procedure: please contact EPSO only via the EPSO website (https://epso.europa.eu/help_en);










—



language: in the Language 2 you chose for the competition in question;










—



deadline: within three months of notification of the contested decision or of the date by which a decision should have been made;










—



additional information: indicate clearly the decision you wish to contest and on what grounds.





Requests received after the deadline will not be taken into account.

4.3.2.   Judicial appeals

As a candidate in an open competition, you have the right to submit a judicial appeal to the General Court, under Article 270 of the Treaty on the Functioning of the European Union and Article 91 of the Staff Regulations.
Note that appeals against decisions taken by EPSO rather than by the Selection Board will not be admissible before the General Court unless an administrative complaint under Article 90(2) of the Staff Regulations has first been made (see section 4.3.1). In particular, this is the case with the decisions concerning the general eligibility criteria, which are taken by EPSO not the Selection Board.
Arrangements for judicial appeals are as follows:






—



procedure: please consult the website of the General Court (http://curia.europa.eu/jcms/).




4.3.3.   European Ombudsman

All EU citizens and residents can make a complaint to the European Ombudsman.

Before you submit a complaint to the Ombudsman, you must first make the appropriate administrative approaches to the institutions and bodies concerned (see sections 4.1.-4.3.).
Making a complaint to the Ombudsman does not extend the deadlines for lodging administrative complaints or judicial appeals.
Arrangements for complaints to the Ombudsman are as follows:






—



procedure: please consult the website of the European Ombudsman (http://www.ombudsman.europa.eu/).




4.4.   Disqualification from the selection procedure

You may be disqualified at any stage in a selection procedure if EPSO finds that you:






—


have created more than one EPSO account;










—


have applied to incompatible fields or profiles;










—


do not meet all the eligibility conditions;










—


made false declarations or declarations unsupported by the appropriate documents;










—


have failed to book or sit one or more of your tests;










—


have cheated during the tests;










—


did not declare in your application form the languages required in this Notice of Competition, or did not declare the minimum level(s) required for those languages;










—


attempted to contact a member of the Selection Board in an unauthorised manner;










—


failed to inform EPSO of a possible conflict of interest with a Selection Board member;










—


submitted your application in a language other than that/those specified in this notice of competition (allowances may be made regarding the use of another language for proper nouns, official titles and job titles as indicated in the supporting documents or labels/titles of diplomas); and/or










—


signed or wrote a distinctive mark on anonymously marked written or practical tests.




Candidates for recruitment by the EU institutions must show the highest possible integrity. Fraud or attempted fraud may render you liable to penalty and compromise your eligibility for future competitions.
End of ANNEX III, click here to return to main text





ANNEX IV

EXAMPLES OF MINIMUM QUALIFICATIONS PER COUNTRY AND PER GRADE CORRESPONDING, IN PRINCIPLE, TO THOSE REQUIRED BY THE NOTICES OF COMPETITION

Please click here for an easy-to-read version of these examples









COUNTRY


AST-SC 1 to AST-SC 6
AST 1 to AST 7


AST 3 to AST 11


AD 5 to AD 16




Secondary education (giving access to post-secondary education)


Post-secondary education (non-university higher education course or short university course lasting at least two years)


University-level education (lasting at least three years)


University-level education (four years or more)




Belgique —
België —
Belgien


Certificat de l’enseignement secondaire supérieur (CESS)/Diploma secundair onderwijs
Diplôme d'aptitude à accéder à l'enseignement supérieur (DAES)/Getuigschrift van hoger secundair onderwijs
Diplôme d'enseignement professionnel/Getuigschrift van het beroepssecundair onderwijs


Candidature/Kandidaat
Graduat/Gegradueerde
Bachelor/Professioneel gerichte Bachelor


Bachelor académique (180 crédits)
Academisch gerichte Bachelor (180 ECTS)


Licence/Licentiaat
Master
Diplôme d'études approfondies (DEA)
Diplôme d'études spécialisées (DES)
Diplôme d'études supérieures spécialisées (DESS)
Gediplomeerde in de Voortgezette Studies (GVS)
Gediplomeerde in de Gespecialiseerde Studies (GGS)
Gediplomeerde in de Aanvullende Studies (GAS)
Agrégation/Aggregaat
Ingénieur industriel/Industrieel ingenieur
Doctorat/Doctoraal diploma




България


Диплома за завършено средно образование


Специалист по …


 


Диплома за висше образование
Бакалавър
Магистър




Česká republika


Vysvědčení o maturitní zkoušce


Vysvědčení o absolutoriu (Absolutorium) + diplomovaný specialista (DiS.)


Diplom o ukončení bakalářského studia (Bakalář)


Diplom o ukončení vysokoškolského studia
Magistr
Doktor




Danmark


Bevis for:
Studentereksamen
Højere Forberedelseseksamen (HF)
Højere Handelseksamen (HHX)
Højere Afgangseksamen (HA)
Bac pro: Bevis for Højere Teknisk Eksamen (HTX)


Videregående uddannelser
= Bevis for = Eksamensbevis som (erhvervsakademiuddannelse AK)


Bachelorgrad (BA eller BS)
Professionsbachelorgrad
Diplomingeniør


Kandidatgrad/Candidatus
Master/Magistergrad (mag.art)
Licenciatgrad
ph.d.-grad




Deutschland


Abitur/Zeugnis der allgemeinen Hochschulreife
Fachabitur/Zeugnis der Fachhochschulreife


 


Fachhochschulabschluss
Bachelor


Hochschulabschluss/ Fachhochschulabschluss/ Master
Magister Artium/Magistra Artium
Staatsexamen/Diplom
Erstes Juristisches Staatsexamen
Doktorgrad




Eesti


Gümnaasiumi lõputunnistus + riigieksamitunnistus
Lõputunnistus kutsekeskhariduse omandamise kohta


Tunnistus keskhariduse baasil kutsekeskhariduse omandamise kohta


Bakalaureusekraad (min 120 ainepunkti)
Bakalaureusekraad (< 160 ainepunkti)


Rakenduskõrghariduse diplom
Bakalaureusekraad (160 ainepunkti)
Magistrikraad
Arstikraad
Hambaarstikraad
Loomaarstikraad
Filosoofiadoktor
Doktorikraad (120–160 ainepunkti)




Éire/Ireland


Ardteistiméireacht, Grád D3, I 5 ábhar/Leaving Certificate Grade D3 in 5 subjects
Gairmchlár na hArdteistiméireachta (GCAT)/Leaving Certificate Vocational Programme (LCVP)


Teastas Náisiúnta/National Certificate
Gnáthchéim bhaitsiléara/Ordinary bachelor degree
Dioplóma náisiúnta (ND, Dip.)/National diploma (ND, Dip.)
Ardteastas (120 ECTS)/Higher Certificate (120 ECTS)


Céim onóracha bhaitsiléara (3 bliana/180 ECTS) (BA, B.Sc, B.Eng)/Honours bachelor degree (3 years/180 ECTS) (BA, B.Sc, B.Eng)


Céim onóracha bhaitsiléara (4 bliana/240 ECTS)/Honours bachelor degree (4 years/240 ECTS)
Céim ollscoile/University degree
Céim mháistir (60-120 ECTS)/Master’s degree (60-120 ECTS)
Dochtúireacht/Doctorate




Ελλάδα


Απολυτήριο Γενικού Λυκείου Απολυτήριο Κλασικού Λυκείου
Απολυτήριο Τεχνικού Επαγγελματικού Λυκείου
Απολυτήριο Ενιαίου Πολυκλαδικού Λυκείου
Απολυτήριο Ενιαίου Λυκείου
Απολυτήριο Τεχνολογικού Επαγγελματικού Εκπαιδευτηρίου


Δίπλωμα επαγγελματικής κατάρτισης (ΙΕΚ)


 


Πτυχίο ΑΕΙ (πανεπιστημίου, πολυτεχνείου, ΤΕΙ)
Μεταπτυχιακό Δίπλωμα Ειδίκευσης (2ος κύκλος)
Διδακτορικό Δίπλωμα (3ος κύκλος)




España


Bachillerato + Curso de Orientación Universitaria (COU)
Bachillerato
BUP
Diploma de Técnico especialista


FP grado superior (Técnico superior)


Diplomado/Ingeniero técnico


Licenciatura
Máster
Ingeniero
Título de Doctor




France


Baccalauréat
Diplôme d'accès aux études universitaires (DAEU)
Brevet de technicien


Diplôme d'études universitaires générales (DEUG)
Brevet de technicien supérieur (BTS)
Diplôme universitaire de technologie (DUT)
Diplôme d'études universitaires scientifiques et techniques (DEUST)


Licence


Maîtrise
Maîtrise des sciences et techniques (MST), maîtrise des sciences de gestion (MSG), diplôme d'études supérieures techniques (DEST), diplôme de recherche technologique (DRT), diplôme d'études supérieures spécialisées (DESS), diplôme d'études approfondies (DEA), master 1, master 2 professionnel, master 2 recherche
Diplôme des grandes écoles
Diplôme d'ingénieur
Doctorat




Hrvatska


Svjedodžba o državnoj maturi
Svjedodžba o završnom ispitu


Stručni pristupnik/pristupnica


Baccalaureus/Baccalaurea (sveučilišni prvostupnik/prvostupnica)


Baccalaureus/Baccalaurea (sveučilišni prvostupnik/prvostupnica)
Stručni specijalist
Magistar struke
Magistar inženjer/magistrica inženjerka (mag. ing)
Doktor struke
Doktor umjetnosti




Italia


Diploma di maturità (vecchio ordinamento)
Perito ragioniere
Diploma di superamento dell’esame di Stato conclusivo dei corsi di studio di istruzione secondaria superiore


Diploma universitario (DU)
Certificato di specializzazione tecnica superiore
Attestato di competenza (4 semestri)


Diploma di laurea – L (breve)


Diploma di laurea (DL)
Laurea specialistica (LS)
Master di I livello
Dottorato di ricerca (DR)




Κύπρος


Απολυτήριο


Δίπλωμα = Programmes offered by Public/ Schools of Higher Education (for the latter accreditation is compulsory)
Higher Diploma


 


Πανεπιστημιακό Πτυχίο/Bachelor
Master
Doctorat




Latvija


Atestāts par vispārējo vidējo izglītību
Diploms par profesionālo vidējo izglītību


Diploms par pirmā līmeņa profesionālo augstāko izglītību


Bakalaura diploms (min. 120 kredītpunktu)


Bakalaura diploms (160 kredītpunktu)
Profesionālā bakalaura diploms
Maģistra diploms
Profesionālā maģistra diploms
Doktora grāds




Lietuva


Brandos atestatas


Aukštojo mokslo diplomas
Aukštesniojo mokslo diplomas


Profesinio bakalauro diplomas
Aukštojo mokslo diplomas


Aukštojo mokslo diplomas
Bakalauro diplomas
Magistro diplomas
Daktaro diplomas
Meno licenciato diplomas




Luxembourg


Diplôme de fin d’études secondaires et techniques


BTS
Brevet de maîtrise
Brevet de technicien supérieur
Diplôme de premier cycle universitaire (DPCU)
Diplôme universitaire de technologie (DUT)


Bachelor
Diplôme d'ingénieur technicien


Master
Diplôme d'ingénieur industriel
DESS en droit européen




Magyarország


Gimnáziumi érettségi bizonyítvány
Szakközépiskolai érettségi-képesítő bizonyítvány


Felsőfokú szakképesítést igazoló bizonyítvány (Higher Vocational Programme)


Főiskolai oklevél
Alapfokozat (Bachelor degree 180 credits)


Egyetemi oklevél
Alapfokozat (Bachelor degree 240 credits)
Mesterfokozat (Master degree) (Osztatlan mesterképzés)
Doktori fokozat




Malta


Advanced Matriculation or GCE Advanced level in 3 subjects (2 of them grade C or higher)
Matriculation certificate (2 subjects at Advanced level and 4 at Intermediate level including Systems of Knowledge with overall grade A-C) + Passes in the Secondary Education Certificate examination at Grade 5
2 A Levels (passes A-C) + a number of subjects at Ordinary level, or equivalent


MCAST diplomas/certificates
Higher National Diploma


Bachelor’s degree


Bachelor’s degree
Master of Arts
Doctorate




Nederland


Diploma VWO
Diploma staatsexamen (2 diploma's)
Diploma staatsexamen voorbereidend wetenschappelijk onderwijs (Diploma staatsexamen VWO)
Diploma staatsexamen hoger algemeen voortgezet onderwijs (Diploma staatsexamen HAVO)


Kandidaatsexamen
Associate degree (AD)


Bachelor (WO)
HBO bachelor degree
Baccalaureus of „Ingenieur”


HBO/WO Master's degree
Doctoraal examen/Doctoraat




Österreich


Matura/Reifeprüfung
Reife- und Diplomprüfung
Berufsreifeprüfung


Kollegdiplom/Akademiediplom


Fachhochschuldiplom/Bakkalaureus/Bakkalaurea


Universitätsdiplom
Fachhochschuldiplom
Magister/Magistra
Master
Diplomprüfung, Diplom-Ingenieur
Magisterprüfungszeugnis Rigorosenzeugnis
Doktortitel




Polska


Świadectwo dojrzałości
Świadectwo ukończenia liceum ogólnokształcącego


Dyplom ukończenia kolegium nauczycielskiego
Świadectwo ukończenia szkoły policealnej


Licencjat/Inżynier


Magister/Magister inżynier
Dyplom doktora




Portugal


Diploma de Ensino Secundário
Certificado de Habilitações do Ensino Secundário


 


Bacharel Licenciado


Licenciado
Mestre
Doutorado




România


Diplomă de bacalaureat


Diplomă de absolvire (colegiu universitar)
Învățământ preuniversitar


Diplomă de licență


Diplomă de licență
Diplomă de inginer
Diplomă de urbanist
Diplomă de master
Certificat de atestare (studii academice postuniversitare)
Diplomă de doctor




Slovenija


Maturitetno spričevalo (spričevalo o poklicni maturi) (spričevalo o zaključnem izpitu)


Diploma višje strokovne šole


Diploma o pridobljeni visoki strokovni izobrazbi


Univerzitetna diploma
Magisterij
Specializacija
Doktorat




Slovensko


Vysvedčenie o maturitnej skúške


Absolventský diplom


Diplom o ukončení bakalárskeho štúdia (Bakalár)


Diplom o ukončení vysokoškolského štúdia
Bakalár (Bc.)
Magister
Magister/Inžinier
ArtD.




Suomi/Finland


Ylioppilastutkinto tai peruskoulu + kolmen vuoden ammatillinen koulutus - Studentexamen eller grundskola + treårig yrkesinriktad utbildning
Todistus yhdistelmäopinnoista (Betyg över kombinationsstudier)


Ammatillinen opistoasteen tutkinto - Yrkesexamen på institutnivå


Kandidaatin tutkinto - Kandidatexamen/Ammattikorkeakoulututkinto - Yrkeshögskoleexamen (min. 120 opintoviikkoa - studieveckor)


Maisterin tutkinto - Magisterexamen/ Ammattikorkeakoulututkinto - Yrkeshögskoleexamen (min. 160 opintoviikkoa - studieveckor)
Tohtorin tutkinto (Doktorsexamen) joko 4 vuotta tai 2 vuotta lisensiaatin tutkinnon jälkeen - antingen 4 år eller 2 år efter licentiatexamen
Lisensiaatti/Licentiat




Sverige


Slutbetyg från gymnasieskolan (3-årig gymnasial utbildning)


Högskoleexamen (80 poäng)
Högskoleexamen, 2 år, 120 högskolepoäng
Yrkeshögskoleexamen/Kvalificerad yrkeshögskoleexamen, 1–3 år


Kandidatexamen (akademisk examen omfattande minst 120 poäng, varav 60 poäng fördjupade studier i ett ämne + uppsats motsvarande 10 poäng)
Meriter på grundnivå: Kandidatexamen, 3 år, 180 högskolepoäng (Bachelor)


Magisterexamen (akademisk examen omfattande minst 160 poäng, varav 80 poäng fördjupade studier i ett ämne + uppsats motsvarande20 poäng eller två uppsatser motsvarande 10 poäng vardera)






—


Licentiatexamen










—


Doktorsexamen




Meriter på avancerad nivå:






—


Magisterexamen, 1 år, 60 högskolepoäng










—


Masterexamen, 2 år, 120 högskolepoäng




Meriter på forskarnivå:






—


Licentiatexamen, 2 år, 120 högskolepoäng










—


Doktorsexamen, 4 år, 240 högskolepoäng








United Kingdom


General Certificate of Education Advanced level — 2 passes or equivalent (grades A to E)
BTEC National Diploma
General National Vocational Qualification(GNVQ), advanced level
Advanced Vocational Certificate of Education, A level (VCE A level)


Higher National Diploma/Certificate (BTEC)/SCOTVEC
Diploma of Higher Education (DipHE)
National Vocational Qualifications (NVQ)
Scottish Vocational Qualifications (SVQ) level 4


(Honours) Bachelor degree
NB: Master’s degree in Scotland


Honours Bachelor degree
Master’s degree (MA, MB, MEng, MPhil, MSc)
Doctorate




End of ANNEX IV, click here to return to main text