EASO single programming document : multiannual programming 2017-2019, work programme 2017.
Date: 2017-06-21
Institutions: European Asylum Support Office
Subjects: European Union Agency for Asylum, activity report, operation of the Institutions, political asylum

European Asylum Support Office

EASO 
Single Programming 
Document 

Multiannual 
Programming 
2017-2019

Work Programme 2017

December 2016

SUPPORT IS OUR MISSION

 
 
EASO

European Asylum Support Office

EASO 
Single Programming 
Document 

Multiannual 
Programming 
2017-2019

Work Programme 2017

December 2016

SUPPORT IS OUR MISSION

 
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   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 3

EASO work programme 2016

SECTION I. INTRODUCTION ............................................................................................................................ 5

1. 

Foreword by the Executive Director........................................................................................................ 5

2.  Mission Statement.................................................................................................................................. 6

2.1.  EASO’s mission ........................................................................................................................................ 6

2.2.  EASO’s principles ..................................................................................................................................... 6

2.3.  EASO’s founding act ................................................................................................................................ 6

3. 

List of acronyms ...................................................................................................................................... 7

SECTION II. GENERAL CONTEXT ...................................................................................................................... 9

SECTION III.  MULTIANNUAL PROGRAMMING 2017-2019 ...............................................................................12

1.  Multiannual objectives ..........................................................................................................................12

1.1.  EASO’s Key Performance Indicator ....................................................................................................... 12

1.2.  EASO’s Multiannual objectives .............................................................................................................. 12

2.  Multiannual programme ........................................................................................................................13

2.1.  Operational support .............................................................................................................................. 13

2.2.  Information, analysis and knowledge development ............................................................................. 14

2.3.  Permanent support ............................................................................................................................... 14

2.4.  External dimension ................................................................................................................................ 16

2.5.  Horizontal activities ............................................................................................................................... 17

3.  Human and financial resource – outlook for years 2017-2019 ................................................................19

3.1.  Overview of the past and current situation .......................................................................................... 19
3.1.1.  Expenditure for 2015 ................................................................................................................ 20
3.1.2.  Staff population overview for 2015 .......................................................................................... 21

3.2.  Resource programming for the years 2017-2019 .................................................................................. 21
3.2.1.  Financial resources .................................................................................................................... 21
3.2.2.  Human resources ...................................................................................................................... 21

SECTION IV. WORK PROGRAMME 2017 .........................................................................................................24

1.  Executive Summary ...............................................................................................................................24

2.  EASO’s priorities for 2017 ......................................................................................................................27

3.  Operational support ..............................................................................................................................29

3.1.  Italy ........................................................................................................................................................ 29

3.2.  Greece ................................................................................................................................................... 31

3.3.  Other EU Member States ...................................................................................................................... 34

3.4.  Development of support tools for operations ...................................................................................... 35

3.5.  Development of support tools for the ‘hotspots’ and relocation ......................................................... 37

4. 

Information, analysis and knowledge development ..............................................................................39

4.1.  Country of Origin Information (COI) ...................................................................................................... 39

4.2.  Early Warning and Preparedness (EPS) ................................................................................................. 41

4.3.  Information and Documentation System (IDS) ..................................................................................... 43

4.4.  Annual Report on the Situation of Asylum in the EU ............................................................................ 45

4.5.  Integration and further development of Asylum Information Systems ................................................ 46

4.6.  Research programme on pull and push factors .................................................................................... 48

5.  Permanent support ...............................................................................................................................50

5.1.  Training .................................................................................................................................................. 50

5.2.  Asylum processes .................................................................................................................................. 55

5.3.  Activities on vulnerable applicants ....................................................................................................... 58

5.4.  Cooperation with members of the courts and tribunals ...................................................................... 60

5.5.  Dublin Network ..................................................................................................................................... 63

5.6.  Reception .............................................................................................................................................. 64

5.7.  Integration and Return .......................................................................................................................... 65

5.8.  Country Guidance for convergence ....................................................................................................... 66

5.9.  Other tools for permanent support ...................................................................................................... 67

6. 

External dimension ................................................................................................................................70

6.1.  Third Country support ........................................................................................................................... 70

6.2.  Resettlement ......................................................................................................................................... 72

7.  Horizontal activities ...............................................................................................................................74

7.1.  Civil society and consultative forum ..................................................................................................... 74

7.2.  EASO communication and stakeholders relations ................................................................................ 76

Annexes ........................................................................................................................................................79
Annex I: Resource allocation per Activity ......................................................................................................79
Annex II: Financial resources 2017-2019 ....................................................................................................... 80
Annex III: Human resources – quantitative....................................................................................................83
Annex IV: Human resources – qualitative ......................................................................................................85
Annex V: Building policy ................................................................................................................................92
Annex VI: Privileges and immunities ............................................................................................................ 94
Annex VII: Evaluations...................................................................................................................................95
Annex VIII: Risks ............................................................................................................................................96
Annex IX: SPD: 2017 Procurement plan .......................................................................................................100
Annex X: Organisation chart .......................................................................................................................108

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 5

SECTION I. INTRODUCTION

1.  Foreword by the Executive Director

Since the beginning of the migration crisis in the EU, several Member States have experienced major challenges in 
dealing with hundreds of thousands of migrants and asylum seekers, most of whom come from war-torn countries 
and regions through the Mediterranean routes. In response to this, a wide range of measures have been put in place, 
both at national and EU level to ensure that those who qualify for protection are given a fair opportunity to make 
their claim, whereas those who do not qualify for international protection are subjected to return. The temporary 
crisis relocation schemes agreed in September 2015 and the EU-Turkey statement of March 2016 are just two of 
these measures.

Besides putting several Member States under significant pressure, this extraordinary situation has also exposed 
several weaknesses in the Common European Asylum System (CEAS), compelling EU leaders to re-consider the 
current system and start a process aimed at overhauling the current system, making it fairer and more apt in time 
of migration crisis. Consequently, in 2016, the Commission proposed a revised EU asylum legal framework and the 
transformation of the European Asylum Support Office into a fully-fledged European Union Asylum Agency with 
significant new competencies both in terms of operational support but also in monitoring the implementation of 
the CEAS.

This Single Programming Document was drafted against this background of great dynamism and change in the field 
of migration in the EU, which directly affects the work of EASO. Within this framework, over the past year, EASO has 
been taking bold steps to increase its emergency operational and technical capacity, which made the deployment 
of hundreds of experts and interpreters together with the contracting of ancillary services possible in the hotpots 
in Greece and Italy. This has exponentially increased the operational expenditures of the agency, well above any 
previous budget estimates. In fact, EASO started the year 2016 with a budget of €15.89 million and is approaching the 
end of the year with a budget of €63.2 million. This four-fold increase in budget in a single year bears witness to the 
value that the European Union and its Member States place on the work of EASO, in particular, but not exclusively, 
that related to operational and technical support in the hotspots.

Sometime during the period 2017-2019, the co-legislator is expected to adopt the founding Regulation of the 
European Union Asylum Agency (EUAA). Consequently, during 2017, the agency will consolidate its core activities, 
further develop its operational and technical capability, and as soon as possible start engaging in a number of 
preparatory actions to lay down the foundations for activities that will be foreseen in the new founding Regulation 
of the agency. EASO shall maintain a flexible approach and it will focus on certain activities depending on the final 
content of the EUAA Regulation. This is specifically the case for actions related to supporting a sustainable and 
fair distribution of applications for international protection, country of origin information and country guidance, 
monitoring and assessing the implementation of the CEAS and capacity of asylum and reception systems in Member 
States, and enabling convergence in the assessment of applications for international protection across the European 
Union. Moreover, the agency will also take concrete measures to step up recruitment of staff, which is expected 
to reach 500 by the year 2020 and expedite budget absorption, which should reach €114 million by the year 2020.

As an instrument of solidarity, EASO relies heavily on the Member States to support those states subject to pressure 
on their asylum and reception systems, primarily through the availability of experts provided for the required 
timeframe and with the requested profiles. I am confident that the agency will continue receiving the support of 
the Member States by stepping up the availability of their experts to be deployed in the hotspots. With a reinforced 
mandate and the right level of resources, EASO will play a major role both in supporting the Member States and in 
addressing the structural weaknesses of the CEAS, thereby contributing in concrete terms to making the system 
fairer, of higher quality and at the same time more efficient and effective.

6 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

2.  Mission Statement

2.1. EASO’s mission

EASO’s mission is to contribute to the implementation and development of the CEAS by providing support and 
facilitating, coordinating and strengthening practical cooperation among EU+ countries as an independent centre 
of expertise on asylum.

2.2. EASO’s principles

In fulfilling its mission, EASO observes the following principles:
•  providing comprehensive and timely support, including operational support, to requesting Member States;
•  stimulating quality and efficiency of the asylum and reception systems of Member States;
•  acting as an independent and impartial centre of expertise;
•  providing accurate and up-to-date data, analysis and assessments on asylum-related matters;
•  supporting Member States in taking up their responsibilities in the field of asylum and in showing solidarity with 

Member States whose asylum systems are under pressure;

•  providing support to Third Countries’ asylum and reception systems, as well as support related to resettlement, 

in close cooperation with the relevant EU institutions and international organisations;

•  facilitating and stimulating joint and common practical cooperation measures in the field of asylum, thereby 

fostering mutual trust among Member States;

•  providing evidence-based input to EU policymakers on asylum;
•  cooperating with EU institutions, EU agencies and bodies, international organisations and civil society.

2.3. EASO’s founding act

EASO was founded by Regulation 439/20101. Article 1 of the Regulation stipulates that:

“A European Asylum Support Office (the Support Office) is hereby established in order to help to improve the 
implementation of the Common European Asylum System (the CEAS), to strengthen practical cooperation among 
Member States on asylum and to provide and/or coordinate the provision of operational support to Member States 
subject to particular pressure on their asylum and reception systems”.

According to the Regulation the duties of EASO are to support practical cooperation on asylum, including 
identification and exchange of best practices, information on countries of origin, supporting relocation, supporting 
training, supporting the external dimension of CEAS; to support Member States subject to particular pressure, 
including through gathering and analysing information and implementing support actions; and to contribute to 
the implementation of CEAS through gathering and exchanging information and drafting reports and technical 
documents.

EASO’s internal governance comprises a Management Board and an Executive Director. The Management Board 
is the governing and planning body of EASO, which aims to ensure that EASO performs effectively its duties. The 
Executive Director is independent in the performance of his tasks and is the legal representative of EASO. The 
Executive Director is responsible, inter alia, for the administrative management of EASO and for the implementation 
of the Work Programme and the decisions of the Management Board.

The Executive Director is supported by Heads of Department, Heads of Unit and Liaison Officers. EASO’s Organisation 
chart is included as Annex X to this document.

Regulation (EU) 439/2010 of the European Parliament and of the Council of 19 May 2010 establishing a European Asylum Support Office, OJ L 132, 29.5.2010, 

1 
p. 11.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 7

3.  List of acronyms

AEAJ 

AIP 

APD 

AST 

CEAS 

CEPOL 

COI 

CSO 

EASO 

EIGE 

Association of European Administrative Judges

Asylum Intervention Pool

Asylum Procedures Directive

Asylum Support Team

Common European Asylum System

European Police College

Country of Origin Information

Civil Society Organisation

European Asylum Support Office

European Institute for Gender Equality

EMCDDA 

European Monitoring Centre for Drugs and Drug Addiction

EMN 

ENPI 

EPRA 

EPS 

EU 

eu-LISA 

European Migration Network

European Neighbourhood and Partnership Instrument

European Platform of Reception Agencies

Early warning and Preparedness System

European Union

 European Agency for the Operational Management of Large-Scale IT Systems in the Area of 
Freedom, Security and Justice

EUROJUST 

The European Union’s Judicial Cooperation Unit

Europol 

FRA 

Frontex 

GDISC 

GIS 

GPS 

IALN 

IARLJ 

IDS 

IGC 

IPA 

IOM 

JHA 

European Police Office

European Union Agency for Fundamental Rights

 European Agency for the Management of Operational Cooperation at the External Borders 
of the Member States of the European Union

General Directors of Immigration Service Conference

Geographic Information System

Group for the Provision of Statistics

Inter-Agency Legal Network

International Association of Refugee Law Judges

Information Documentation System

Intergovernmental Consultations on Migration, Asylum and Refugees

Instrument for Pre-Accession

International Organization for Migration

Justice and Home Affairs

MedCOI 

Medical Country of Origin Information

MFF 

MSPP 

NCP 

OLAF 

RDPPs 

SMART 

SP 

Multiannual Financial Framework

Multiannual Staff Policy Plan

National Contact Point

European Anti-Fraud Office

Regional Development and Protection Programmes

Specific, Measureable, Achievable, Realistic, Time-bound

Support Plan

8 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

THB 

UNHCR 

VHAS 

WB 

Trafficking of Human Beings

United Nations High Commissioner for Refugees

Voluntary humanitarian admission scheme

Western Balkans

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 9

SECTION II. GENERAL CONTEXT

The Multiannual Single Programming Document 2017-2019 is drawn up during a period of rapid change and evolution 
in the field of migration characterised by unprecedented number of claims for international protection in the EU, 
reaching around 630 000 asylum applications lodged between January and June 2016, representing a 41 % increase 
over the same period the year before. This situation is exerting extraordinary pressure on the asylum and reception 
systems of an increasing number of Member States and has also led to the triggering of Article 78(3) of the Treaty on 
the Functioning of the EU (TFEU), which provides a specific legal basis to deal with emergency situations. These factors 
have pushed migration to the top of the EU political agenda, with a direct impact on EASO and the nature of its activties.

The past years have been dedicated to the elaboration of the recast EU asylum acquis, which came into force on 
21 July 2015 and which puts more rigorous demands on the asylum and reception systems of Member States than 
the previous legal framework. Yet, in view of the escalating migration situation, the need for reform was widely 
acknowledged, including by the European Parliament2 and the European Council.3 Consequently, on 6 April 2016, 
the Commission adopted a Communication entitled “Towards a reform of the Common European Asylum System 
and enhancing legal avenues to Europe”,4 in which it set out its priorities for improving the CEAS. On 4 May 2016, 
the proposal for a new EASO Regulation, the proposal of the reform of the Dublin system and proposal amending 
the Eurodac system were presented as part of a first package of reform of the CEAS. A second stage of legislative 
proposals reforming the Asylum Procedures and Qualification Directives, as well as the Reception Conditions Directive 
followed on 13 July 2016, ensuring the full reform of all parts of the EU asylum system, including measures to avoid 
the disruption of the Dublin mechanism by abuses and asylum shopping by applicants for and beneficiaries of 
international protection.

EASO was established as a tangible instrument of solidarity which plays a decisive role in underpinning the legislative 
implementation of the EU asylum acquis with several practical cooperation measures and tools. EASO fosters closer 
cooperation among Member States on all aspects of asylum and trust building, both of which are central to the 
success of the CEAS. During its first five years of operations, EASO has evolved from a start-up agency into a key 
stakeholder in supporting the implementation and further development of the CEAS.

The draft proposal for a new EASO Regulation, aims to strengthen the role of EASO and to transform it into a fully-
fledged Agency which is capable of providing the necessary operational and technical assistance to Member States, 
increasing practical cooperation and information exchange among Member States, supporting a sustainable and fair 
distribution of applications for international protection, monitoring and assessing the implementation of the CEAS 
and the capacity of asylum and reception systems in Member States, and enabling convergence in the assessment 
of applications for international protection across the Union.

The proposals comprising the revised EU asylum package reaffirm the role of EASO in providing support to Member 
States’ efforts in implementing the standards that characterised the reformed CEAS.

Resulting from an initiative from the Dutch Presidency, Council Conclusions on Asylum Decision Practices were adopted 
on 21 April 2016. According to these Conclusions, EASO is invited, inter alia to set up a structure for a senior-level policy 
network aimed at jointly interpreting COI and developing country guidance. Moreover, in cooperation with the policy 
network, EASO is invited to start a pilot exercise on common policy development based on an elaborated common COI 
report on Afghanistan.

Over the past years, EASO developed its capacity to become an important operational partner for Member States 
that require additional practical support, whilst strengthening its regular support to Member States. The Commission 
Communication on the work of the Task Force Mediterranean, issued in December 2013, identified a number of tasks 
and objectives for EASO, including a feasibility study on possible joint processing of protection claims outside of the 
EU, the strengthening of EASO’s role in the field of identification and screening of asylum seekers in mixed flows and 
a coordination role in intra-EU relocation. The mission letter of the European Commission President, sent on 1 November 
2014 to the new Commissioner for Migration, Home Affairs and Citizenship, stressed that “to ensure the full and 

2 

3 

4 

 See for example European Parliament resolutions of 12 April 2016 on the situation in the Mediterranean and the need for a holistic EU approach to migration 
(2015/2095(INI)); of 10 September 2015 on migration and refugees in Europe (2015/2833(RSP).

EUCO 19.02.2016, SN 16/16.

COM(2016) 197 final.

10 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

consistent implementation of the Common European Asylum System“ […] the Commission should “develop a strategy 
for improving our response to emergency situations“ and “look at an extended role for the European Asylum Support 
Office, with a particular focus on working with and in third countries“.

In the wake of the tragic incidents in the Mediterranean, on 20 April 2015, at the joint meeting of Foreign and Interior 
Ministers, Migration, Home Affairs and Citizenship Commissioner Avramopoulos presented a 10-point plan outlining 
immediate actions to be taken in response to the crisis in the Mediterranean. The European Council, on 23 April 
2015, issued a statement5 outlining various measures — several of them involving EASO — aimed at preventing 
further loss of life at sea and at tackling the root causes of the human emergency that the EU is facing. This was 
followed by a European Parliament Resolution on 29 April 20156. Following the European Council Conclusions of 
25 and 26 June 20157, at the 8 and 9 July 2015 informal JHA Council, Member States in principle supported the 
European Commission’s proposal to use the emergency response mechanism under Article 78(3) of the Treaty on 
the Functioning of the European Union to relocate eligible applicants for international protection from Italy and 
Greece. On 14 September 2015 and 22 September 2015, the Council adopted Decision (EU) 2015/15238 and (EU) 
2015/16019 respectively, establishing provisional measures in the area of international protection for the benefit 
of Italy and Greece.

On 18 March 2016, the EU-Turkey Statement was signed. EASO was mandated to support its implementation in Greece by 
supporting the Greek Asylum Service in carrying out specific steps of the procedure. EASO experts conduct interviews and 
draft opinions to ensure systematic individual assessment within the context of the EU-Turkey Statement. Furthermore, 
EASO was called upon to support the implementation of the 1:1 scheme established to substitute irregular and dangerous 
migrant crossings from Turkey to the Greek islands with the legal channel of resettlement from Turkey to the EU. For 
every Syrian being returned to Turkey, another Syrian will be resettled from Turkey to the EU.

The 17-point Action Plan published after the Leaders Meeting on the Western Balkans Route of 25 October 2015 and the 
11 November 2015 Valletta Summit Action Plan also set out a number of measures, a number of which are earmarked for 
EASO. In 2016, a number of policy documents were issued together with a Commission Communication on establishing 
a new Partnership Framework with Third Countries under the European Agenda on Migration and the a Commission 
proposal for a regulation for a Union Resettlement System. The EU response to the migration crisis will continue to be 
complemented with additional measures, both at political and legislative level. The implementation of such measures 
will extend into the coming years, translated into practical actions which will mark and guide EASO’s work for this 
planning period. EASO’s multiannual programme focuses on consolidating in its activities all tasks already allocated 
to it by its founding Regulation and other legal and policy documents, notably the European Agenda on Migration. In 
addition it remains flexible to incorporate additional tasks that may emerge within the rapidly developing framework 
in the area of migration.

The developments outlined above have significant implications on EASO activities and called for a change in the nature 
of EASO’s output with a shift to more tailor-made practical operational support and tools to EU+ countries with 
specific needs on their asylum and reception systems. In this context, EASO will continue playing an important role 
in the so-called ‘hotspots’ approach in Italy and Greece, in particular on registration of applications for international 
protection, joint processing of asylum applications, referral of potential outgoing Dublin take-charge requests, and 
assistance with the relocation of applicants for international protection from Italy and Greece. In Greece, EASO 
will continue supporting the implementation of the EU-Turkey Statement by examining requests for international 
protection, in particular specific parts of the procedure such as admissibility.

Over the coming years, EASO will continue its efforts to collect information to provide a comprehensive, accurate 
and up to date situational picture of the situation of asylum in the EU and the state of implementation of the CEAS. 
EASO will continue supporting capacity building in Member States through generation of knowledge and a wide range 
of permanent support tools such as delivery of training and development of training material, expertise, provision 
of information, statistical analysis, country of origin information, and development of practical cooperation tools.

5 

6 

7 

 Special meeting of the European Council, 23 April 2015 — statement: 
http://www.consilium.europa.eu/en/press/press-releases/2015/04/23-special-euco-statement/ 
This part of the European Agenda on Migration incorporates and further develops the initiatives included in the Roadmap that the Commission presented 
as a follow up to the Statement of the European Council of 23 April 2015.

P8_TA-PROV(2015)0176 http://www.europarl.europa.eu/sides/getDoc.do?pubRef=-//EP//NONSGML+TA+P8-TA-2015-0176+0+DOC+PDF+V0//EN 

EUCO 22/15

Council Decision (EU) 2015/1523 of 14 September 2015 establishing provisional measures in the area of international protection for the benefit of Italy and 

8 
of Greece, OJ L 239, 15.9.2015, p. 146–156.

9 

 Council Decision (EU) 2015/1601 of 22 September 2015 establishing provisional measures in the area of international protection for the benefit of Italy and 
Greece, OJ L 248, 24.9.2015, p. 80–94.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 11

Furthermore, in line with the June 2015 European Council Conclusions, EASO will continue to produce information 
relevant for the possible designation of safe countries of origin.

As requested in the April 2016 Council Conclusions, EASO will significantly increase its COI production capacity, establish 
a senior-level policy expert network (Country Guidance Network), and develop Country Guidance Notes aimed at 
increasing the level of convergence of national asylum decision practices on particular countries of origin, taking into 
account an analysis of the relevant COI, but also EASO horizontal guidance and tools on relevant elements of the CEAS.

EASO will have an enhanced role in the area of reception (the new dedicated network of reception authorities, 
pilot project on shared reception, and development of quality criteria for reception centres in cooperation with 
the Commission). It is clear that adequate reception is crucial for a functioning CEAS.

Integration and return form an integral part of well-functioning asylum and migration policies. Introducing such 
measures earlier on in the asylum and reception process can enhance their effectiveness. EASO will continue to 
foster practical cooperation in the areas of integration and return within the asylum and reception system. EASO will 
facilitate exchange of information and best practices to mainstream elements of return and integration at various 
stages of the asylum process and reception systems.

EASO is also asked to support the European Commission in developing guidelines for maximising legislative provisions 
against abuses, allowing swift processing of unfounded asylum applications and eventually streamlining MS work for 
the assessment of asylum applications. EASO will enhance cooperation and information sharing among the national 
Dublin units in the 32 Member States of the Dublin III Regulation through the dedicated network of Dublin units.

Monitoring of the implementation of the new EU asylum acquis takes on a new dimension in this phase in order to 
ensure that the CEAS caters for the constantly changing circumstances in the asylum and migration field. This will 
require data provision on all key aspects of the CEAS, requiring efforts at national level to ensure each body tasked 
with a part of the system is effectively communicating at national level and that Member States provide needed 
data at EU level to ensure reliability and comparability. Through its Early warning and Preparedness System (EPS) and 
the EASO mapping exercise of asylum processes in Member States, EASO will be in a position to provide a picture 
of the situation, which could help Member States and the EU to take the necessary steps to address weaknesses in 
their systems, which could include tailor made capacity building measures coordinated by EASO and also measures 
financed through the Asylum and Migration Fund (AMIF).

The external dimension of the CEAS has gained renewed attention, in particular the Western Balkan countries, Turkey 
and North Africa. In line with the Global Approach to Migration and Mobility, the European Agenda on Migration, 
the 2016 Commission Communication on establishing a new Partnership Framework with Third Countries under 
the European Agenda on Migration and the EASO External Action Strategy, EASO will provide increased support 
to the Western Balkan region and Turkey including through the implementation of a Programme funded under 
the Instrument for Pre-Accession (IPA) as well in relation to the implementation of the Regional Development and 
Protection Programme (RDPP) in North Africa. Furthermore, as appropriate, EASO will follow up on the Valletta 
Summit Action Plan of November 2015 by providing training and improve quality of asylum processes in the relevant 
Third Countries. Any EASO support will be targeted and limited to priority countries and coordinated with the 
Commission and EEAS.

EASO will also support the implementation of the European resettlement scheme and other resettlement actions 
of EU+ countries, also through capacity building measures in Member States that have little or no experience of 
resettlement through a pilot project in a strategic third country. EASO will support the Commission proposal for 
a Regulation for a Union Resettlement Framework.

Finally EASO will continue fostering dialogue on the practical implementation of the EU asylum acquis and provide 
evidence based policy input, thereby providing the basis for assessing the legislative framework.

In the implementation of its work, EASO will work in close cooperation with other actors in the field, in particular 
the European Parliament, the Council of the European Union and the Commission. EASO will build on its excellent 
working relationship with the UNHCR and IOM and will continue promoting strong cooperation amongst EU agencies, in 
particular the JHA agencies network and activities organised within this framework. EASO will increase cooperation with 
Frontex, eu-LISA and FRA in particular in operations in order to ensure a coordinated approach. EASO will also continue 
its cooperation with the European Migration Network and its different Expert Groups, IGC, GDISC and other players.

EASO will further develop its positive relationship with the members of Courts and Tribunals and will engage civil 
society through more targeted consultations, transparency, and outreach activities.

12 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

SECTION III.  MULTIANNUAL PROGRAMMING 

2017-2019

1.  Multiannual objectives

1.1. EASO’s Key Performance Indicator

EASO’s overall Key Performance Indicator represents the agency’s ability to meet the objectives set out in the annual 
work programme.

Consequently, EASO’s Key Performance Indicator is represented by a qualitative indicator aiming at demonstrating 
the impact of EASO’s support in the coherent implementation of the CEAS, taking into account:
•  the tasks laid down in the EASO Regulation, the recast EU asylum acquis and other related EU documents and 

the progress of EASO in implementing activities to fulfil these tasks;

•  the requests made by the EU+ countries, the European Commission, the Council of the EU, the European Parliament 
and other EU institutions, agencies and bodies to develop and execute additional EASO activities in order to 
support the implementation of the CEAS;

•  the evaluative opinions given by the EU+ countries, the European Commission, the Council of the EU, the European 

Parliament, other EU institutions, agencies and bodies and other EASO partners on EASO’s work.

The work programme identifies a number of specific objectives which are structured according to SMART (‘specific, 
measurable, achievable, realistic, time-bound’) principles. In order to measure EASO’s performance, indicators are 
developed for each objective, together with the expected output and timeframe.

1.2. EASO’s Multiannual objectives

EASO will continue to contribute to the coherent implementation of the Common European Asylum System (CEAS) 
and help strengthen practical cooperation among EU+ countries. In order to achieve this, the following multiannual 
objectives will be pursued by the Agency.

EASO Multiannual objectives

Contribute to the exchange and analysis of 
information on the implementation of the 
CEAS

Provide and enhance practical cooperation 
and support asylum processes

Contribute to improved capacity of EU 
Member States to implement the CEAS and 
manage fluctuating migration flows through 
providing operational support

Enhance, and simplify the presentation of, 
EASO’s knowledge on countries of origin, 
on the preparedness of national asylum 
systems and on the current and likely future 
asylum situation, in line with its role as an 
independent centre of expertise.

When

2017-2019

2017-2019

2017-2019

2017-2019

Indicators

Number of topics for which information will be 
collected and analysed

Number of support projects/activities ongoing 
and/or implemented

Number of support plans/projects ongoing 
and/or implemented.

Extent of awareness and understanding of 
the functioning of the CEAS in the current 
migration situation that can be directly derived 
from EASO’s information and knowledge-
provision activities.

EASO Multiannual objectives

Contribute towards the development of 
knowledge, skills and competnences of 
asylum practitioners

When

2017-2019

Contribute to the better identification of and 
adequate support to vulnerable applicants in 
asylum processes

2017-2019

Stimulate judicial dialogue in the field of 
international protection

2017-2019

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 13

Indicators

Number of trainers who have completed 
EASO’s train-the trainers modules;
Number of national trainings organised in 
EU+countries;
Number of participants who have completed 
national trainings.

Number of activities/practical tools ongoing 
and/or implemented

Number of stakeholders participating in the 
EASO network of members of courts and 
tribunals
Number of practical cooperation activities 
organised for members of courts and tribunals

Provide and enhance capacity building of 
Third Countries in the field of asylum

2017-2019

Number of support projects/activites ongoing 
and/or implemented

Contribute to constructive dialogue in the 
field of asylum with relevant stakeholders, 
including civil society

2017-2019

Number of consultations held

2.  Multiannual programme

2.1. Operational support

EASO will continue to enhance its operational support to EU Member States based on emerging needs to fully 
implement the EU Asylum Acquis and to respond to particular pressure on EU Member States’ asylum and reception 
systems.

EASO will tailor its operational support to the specific arising needs, as well as to requests from EU Member States. 
EASO will continue providing support to the implementation of relocation measures and to the implementation of the 
EU-Turkey Agreement. Specific focus will therefore be provided to EU front-line Member States, in particular to Italy 
and Greece as per the European Agenda on Migration and the ‘hotspot’ approach, including with respect to relocation 
and the implementation of the EU-Turkey Agreeement. This will include the implementation of Support Plans and/
or hotspot (including Relocation) Operating Plans. EASO will support requesting EU Member States to provide 
information to potential relocation candidates, refer them to the national asylum authorities, register applications 
for international protection and relocation and match these applicants to the most appropriate Member State, as 
well as preparing for their transfer.

EASO will continue to deliver tailor-made training within the framework of emergency and/or special support to 
EU+ countries facing unexpected migratory pressure, including within the context of the ‘hotspot’ approach. Such 
training will continue to address the specific situation of vulnerable applicants, including unaccompanied children.

EASO will also further develop and make use of a number of tools to implement its operational activities and 
relocation related activities, including the updated pool of experts and the Asylum Intervention Pool (AIP), the 
List of Available Lanaguages and the electronic/ICT deployment system. In addition, EASO will explore technical 
solutions that will help to enhance operational support and joint processing carried out by Asylum Support Teams. 
Furthermore, improved coordination with stakeholders in the requesting Member State will be pursued to enhance 
the quality and speed with which support can be delivered. Mobile teams, including facilities and personnel, who 
can be deployed even more rapidly when required to address emergency situations on the ground will continue to 
be delivered. Whenever possible, EASO will aim to have a permanent presence in the country requesting support 
in order to allow for dedicated and continuous support, liaison, and coordination.

14 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

In order to continuously enhance its operational support, EASO will fully implement its results-based monitoring 
and evaluation system, allowing for constant review and improvement of its performance. Given the increase in 
operational activity, which EASO is leading on the ground in Greece and Italy, further needs to plan, monitor, and 
evaluate operations are apparent. EASO has consequently put in place, as part of its new structure, an operational 
unit which is dedicated to the planning and evaluation of operational activities in the field.

2.2. Information, analysis and knowledge development

EASO will continue to enhance its knowledge in the following main areas:
 ͳ On country of origin information (COI), EASO will expand its production of joint COI reports on key countries 
of origin at EU level via the network approach, through increased outsourcing of the drafting of such reports, 
but also through a significant increase of its in-house COI production capacity, as requested in the April 2016 
Council Conclusions. It will also expand its focus on specialised guides to aid COI researchers on specific topics 
(e.g. on vulnerable groups). In order to perform the ‘clearing-house’ function as noted in the European Agenda 
on Migration, EASO will seek to further harmonise COI production via increased and more regular sharing of 
national COI production planning documents, by ‘Europeanising’ selected national COI reports after a review of 
their quality against EASO standards outlined in the EASO COI Report Methodology, and by making COI publicly 
accessible via the EASO COI Portal. EASO will also further expand its COI-related expert meetings on main countries 
of origin via increased use of public events with invited expert speakers catering to all key stakeholders. It will 
seek to promote more harmonised use of COI in decision-making through organisation of practical cooperation 
meetings aimed at developing common country-related policy based on its joint COI reports. To achieve a higher 
level of convergence of national asylum decision practices for particular countries of origin, the April 2016 Council 
Conclusions foresee in the establishment of a senior-level policy network (Country Guidance Network), which 
will develop Country Guidance Notes based on a joint analysis of EASO COI and EASO horizontal guidance/tools 
on elements of the CEAS. EASO will continue producing information relevant for the possible designation of safe 
countries of origin, and will gradually integrate all key activities of the MedCOI project, providing COI on the 
availability and accessibility of medical treatment in countries of origin.

 ͳ On Early warning and Preparedness, EASO will expand its data collection system (EPS) to include indicators on 
all major aspects of the CEAS (including appeal and review) and will seek to improve the quality of its analytical 
deliverables with recent and accurate qualitative information from countries of origin and transit, such as open-
source intelligence and outsourced reports.

 ͳ EASO will seek to overhaul its Information and Documentation System (IDS), an IT-based tool providing up-to-date, 
validated information on all major aspects of the asylum systems of all 30 EU+ countries to increase accessibility 
and usability, and to significantly expand the IDS tool with information on national and European case law, 
legislation and asylum policy.

 ͳ EASO will continue and complete its research programme on push and pull factors in asylum-related migration 

with the eventual aim of creating an empirically-validated migration model for typical types of flows.

EASO will simplify the presentation of this enhanced knowledge by further developing and integrating its 
different Asylum Information Systems in the areas of Country of Origin Information (COI Portal), Early warning 
and Preparedness (EPS, statistical and GIS software) and Information and Documentation System (IDS). This will 
necessitate concentration on IT project management over a number of years and focus on developing and testing 
better data visualisations in order to raise awareness and facilitate understanding of asylum flows and preparedness 
of Member States to deal with them. This integration Asylum Information System will provide key input for the 
future monitoring role of EASO.

EASO will further utilise the knowledge gained through its data collection and analysis activities by ensuring that its 
operational planning is in all cases based on an accurate and up to date situational picture of MS’ asylum systems and 
their preparedness to deal with the flows being experienced. It will also utilise its situational knowledge to evaluate 
the efficiency and effective outcome of EASO’s operational activities through regular monitoring, feeding back this 
information into planning, to allow for timely and effective adjustment of operational activities.

2.3. Permanent support

During these three years, EASO will continue to provide permanent support to EU+ countries with the aim of 
enhancing their capacities to implement the CEAS.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 15

Training

During the period 2017-2019 EASO will continue to solidify and further develop its Training Curriculum by keeping 
its existing training material updated with any new developments, such as changes in the EU acquis and the asylum 
situation in the EU, as well as by analysing and addressing the general needs of EU+ countries. EASO will continue to 
invest in the quality assurance of its Training Curriculum particularly by means of its cooperation with the Reference 
Group. Furthermore, EASO will continue its actions for the certification and accreditation of its Training Curriculum 
aiming to achieve an International Sectoral Qualification for asylum officials.

EASO will also aim to further its e-learning opportunities in light of possible significant IT developments and 
strengthen the link between the didactic and content elements in each module to reinforce the train-the-trainer 
methodology.

EASO is committed to strengthen its direct contact with EU+ countries and their training units within their national 
administrations. To this end, EASO will start providing individual consultations to EU+ countries in analysing their 
individual training needs and designing their training plans. In this approach EASO will further adhere to methods 
that support practical cooperation and will facilitate the sharing of good practices amongst EU+ countries. EASO is 
also willing to explore and support the possibility of exchange programmes.

EASO will also develop thematic training as well as training for particular target groups who have specific needs 
such as interpreters.

EASO will continue to organise network meetings for trainers to enhance their knowledge, skills and competencies 
and facilitate the exchange of experience from train-the-trainers’ and national training sessions.

Asylum processes

EASO will further support Member States in achieving common standards and high-quality processes within the 
Common European Asylum System (CEAS). To that end, EASO will:

Continue and enhance practical cooperation activities in view of collecting and exchanging information on Member 
States’ current practices and policies in relation to the CEAS, including mapping activities and thematic meetings of 
Member States where experts discuss best practices and current challenges and share information and expertise.

Continue to develop common practical tools and guides to support the implementation of the CEAS based on 
identified needs and best practices. The EASO practical tools are meant to translate the requirements of the common 
legal instruments into user-friendly practical instruments to be used by the Member States officials across the EU 
and beyond in their daily work. EASO will also actively promote the practical tools in the national administrations 
and evaluate their use of by targeted surveys.

Further support Member States in the quality management of the national asylum processes through the organisation 
of specific activities and/or the development of targeted products.

EASO activities on asylum processes will form the basis for the development of operational standards and indicators 
and as well as monitoring frameworks to further support the consistent implementation of the CEAS.

Cooperation with members of the courts and tribunals

EASO will continue to further strengthen the cooperation with EU+ countries’ courts and tribunals in line with the 
objective of contributing to the coherent implementation of the CEAS and advancing practical cooperation among 
EU+ countries on asylum. EASO’s practical cooperation activities will be undertaken in line with the established 
framework and with full respect for the independence of courts and tribunals.

The materials to be developed are intended to provide members of courts and tribunals with a European understanding 
of the asylum acquis in light of the case-law of the CJEU. This will, in turn, lead to an increased harmonisation of the 
interpretation European asylum law within the wider framework of international protection.

16 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

EASO activities on vulnerable groups

EASO will continue its activities in view of the better identification and adequate support afforded to vulnerable 
applicants in asylum processes, including in the context of hotspots and when implementing relocation. Such 
activities comprise the facilitation of expert networks and workshops, information exchange and the development 
of common tools and guides.

Other areas of practical cooperation and support to asylum processes

In addition to the abovementioned areas, EASO will implement activities of practical cooperation in other specific 
areas. Through meetings, setting up of networks and promoting the exchange of best practices EASO will foster 
cooperation and improved capacities in the EU+ countries.

In order to support the Member States in the full application of the Dublin system, EASO will continue to facilitate 
its dedicated network of national Dublin Units in line with the European Agenda on Migration. The network aims 
at enhancing cooperation and information sharing among the 32 national Dublin Units participating in the network. 
Its activities will progressively be developed and expanded during these years.

In the area of reception, EASO will further develop the dedicated network of reception authorities in line with 
the European Agenda on Migration, through which EASO fosters the exchange of information and best practices 
on reception systems within the framework of the CEAS. EASO will implement a number of activities to this end, 
including practical cooperation workshops, development of improved tools used by EU+ national authorities on 
reception, the development of additional operational standards and indicators and the reception training module.

EASO will endeavour to develop and support the link between the asylum and reception procedure to the procedures, 
which follow after the decision on an asylum application, i.e. integration or return. Furthermore, EASO will also 
promote the use of other tools, such as the use of EASO queries, the List of Available Languages and more technical 
solutions with the aim to support various steps in the asylum procedure.

2.4. External dimension

EASO will support the external dimension of the CEAS in agreement with the European Commission and within the 
framework of the EU external relations policy. This will be done, as appropriate, through the implementation of 
regional programmes mainly aimed at capacity building support to Third Countries with the geographical priorities 
lying in the Western Balkans (WB) region, Turkey, and North Africa, as well as further outlines in the 2016 Commission 
Communication on establishing a new Partnership Framework with Third Countries under the European Agenda on 
Migration, through the ‘compacts’ approach. Activities will include advice, training, provision of seminars/workshops, 
study visits, Technical Assistance and on-the-job training etc. More direct operational support will also be explored 
as and when appropriate, in particular to support the WB countries with identification, registration, reception and 
referral, in cooperation with Frontex, UNHCR and IOM. Modalities and tools for providing appropriate and rapid 
operational support will be explored together with relevant stakeholders in Third Countries and the European 
Commission, in line with the broader EU external relations policy.

Furthermore, as announced in the EU-Turkey Statement agreed between the Member States and Turkey on 18 March 
2016, a mechanism is established to substitute irregular and dangerous migrant crossings from Turkey to the Greek 
islands with the legal channel of resettlement from Turkey to the EU. For every Syrian being returned to Turkey, 
another Syrian will be resettled from Turkey to the EU, known as the ‘1:1 scheme’. In parallel, work is underway 
amongst Member States to put in place the Voluntary humanitarian admission scheme for Syrian refugees currently 
in Turkey (VHAS). Once irregular crossings between Turkey and the EU are significantly reduced, this scheme will 
be activated and EU Member States will contribute on a voluntary basis. EASO will support the implementation of 
the European resettlement schemes.

Training will continue to be used in the framework of the external dimension to support Third Countries by developing 
knowledge, skills and competences of the staff of asylum authorities and improve the quality of the asylum process 
in countries of origin, transit and destination as highlighted in the Valletta Summit Action Plan of November 2015.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 17

2.5. Horizontal activities

Cooperation with the European Commission, the Council of the European Union and the European Parliament

As a decentralised EU regulatory agency having its own governance structure, EASO acts within the policies and 
institutional framework of the EU.

In this context, the political responsibility for the area of asylum lies with the European Commissioner responsible for 
Migration, Home Affairs and Citizenship, and thus strong cooperation links exist with the European Commission on 
all EASO activities. The European Commission will be invited to give its opinion on specific documents to be adopted 
by the EASO Management Board in line with the relevant provisions of the EASO Regulation. Furthermore, close 
cooperation and coordination will take place, in particular through regular meetings and videoconferences, through 
coordinated drafting or reports, through organising joint Contact Committee meetings and practical workshops 
and participation and exchange of information within the framework of the European Migration Network (EMN).

EASO will also maintain close relations and exchange of information with the Council of the European Union and 
the European Parliament. In line with the EASO Regulation, EASO will send its annual work programme and annual 
activity report to the European Parliament, the Council of the European Union and the European Commission. The 
Executive Director is regularly invited to report to the Justice and Home Affairs Council with regard to the CEAS. 
Moreover, the Executive Director is invited to present the EASO work programme, as well as specific topics related 
to EASO’s work, to the European Parliament.

Cooperation with the UNHCR and other international organisations

In fulfilling its tasks, EASO acts in close cooperation with the United Nations High Commissioner for Refugees (UNHCR) 
and with other relevant international and intergovernmental organisations.

With regard to the UNHCR, EASO cooperates closely with and involves the UNHCR in all areas covered by the EASO 
Regulation. The UNHCR participates in the EASO Management Board as a non-voting member and has a permanent 
liaison office to EASO based in Malta. In 2013, EASO and the UNCHR signed a working arrangement. On that basis, 
EASO will build on the strenghtened cooperation will continue in all fields, in particular in the areas of training, quality 
processes, unaccompanied children, resettlement, the external dimension of the CEAS and in the field of special 
and emergency support, including cooperation in the hotspots.

EASO will also be in close contact with other relevant international and intergovernmental organisations working in 
areas of asylum, such as the Council of Europe, the General Directors of Immigration Services Conference (GDISC), 
the Intergovernmental Consultations on Migration, Asylum and Refugees (IGC) and the International Organisation 
for Migration (IOM). EASO will regularly exchange views, participate in meetings and conferences and will actively 
contribute to their work to ensure complementarity and avoid duplication of work.

Cooperation with EU agencies

EASO promotes strong cooperation with other EU agencies. It is a member of both the EU Agencies’ network and of 
the JHA agencies’ network. EASO will continue participating actively in the relevant activities organised in the context 
of these networks and of their working structures. Furthermore, EASO will continue having mutual contacts and 
relations on a bilateral level with the JHA agencies, in particular via the channels of the JHA inter-agency cooperation.

On the basis of the working arrangement signed by Frontex and EASO in September 2012, the two Agencies will 
maintain their existing cooperation and will enhance it in the light of joint actions foreseen in the European Agenda 
on Migration. EASO and Frontex will continue their coordinated efforts when providing support to EU+ countries 
and will explore further synergies in border management and identification of international protection needs, in 
particular in the hotspots. Furthermore, they will maintain their sustainable cooperation on data and analysis sharing 
in the context of the Early warning and Preparedness System and Country of Origin Information, as well as their 
cooperation on training programmes, quality initiatives, in the field of the external dimension and on activities vis-
à-vis civil society and their consultative fora.

FRA and EASO will build upon the existing cooperation in line with the working arrangement signed by both agencies 
in June 2013. FRA and EASO will continue sharing information, providing input to research activities and sharing 

18 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

research and data collection methodologies. Both organisations will continue their cooperation in the field of training, 
furthering the exchange of best practices, information and expertise in regards to fundamental rights. Additionally, 
the cooperation with regard to each other’s consultative activities will continue.

EASO and eu-LISA will continue implementing the activities detailed in the working arrangement signed by both 
agencies in November 2014, also in the light of joint actions foreseen in the European Agenda on Migration.

Cooperation with civil society

Civil Society can offer diversified expertise and knowledge in the field of international protection and reception, 
which can be synergetic to the work of EASO. In order to enhance multidimensional cooperation between EASO 
and civil society, EASO will further promote the participation of representatives from the civil society to relevant 
meetings and activities. The quality and effectiveness of the consultations with civil society on key documents will 
be strenthened, ensuring continuity in the dialogue with the responding organisations. Direct involvement of civil 
society organisations in EASO’s support activities will be explored.

The new proposal of Regulation of EASO foresees a revision of the composition and working methods of the EASO 
Consultative Forum. To this end, EASO will evaluate the lessons learnt from the functioning of the Consultative Forum 
since its establishment and will make a proposal for the set up of the revised Consultative Forum.

EASO will actively participate in civil society networks in the field of asylum, at EU and national levels, identifying 
developments relevant for EASO, reviewing and channelling inputs, providing contributions where appropriate. 
Furthermore, EASO will contribute to the activities of the Consultative Forum of other JHA Agencies, of the European 
Migration Forum and other similar bodies.

Press, Communication and Stakeholders Relations

EASO Press, Communication and Stakeholders Relations shall continue to ensure the visibility of the Agency’s role, 
tools, values and work. EASO Press, Communication and Stakeholders Relations will continue to contribute to the goal 
of communicating in a consistent, efficient, transparent and accurate manner through the flow of easily intelligible 
messages. It will also continue to promote the achievements of the Agency and transmit information in a timely 
manner to EASO target groups. One of the main challenges will be to ensure that EASO is portrayed as an operational 
agency, which provides real added value to Member States under particular pressure on their asylum and reception 
system.

In order to reach this objective EASO Press, Communication and Stakeholders Relations will continue to send clear 
messages, communicate through the right channels and also strive to be proactive and advanced via modern 
communication tools. EASO will be active on the web and social media channels. EASO will strive to ensure quality 
in all publications, and progressively shift to more modern, interactive, publication tools. Moreover, the network 
of journalists and the communication multipliers network in the Member States will be strengthened. Relationship 
and coordination with the European Commission and other JHA agencies will be further strengthened. EASO will 
also contribute to the creation of EU public sphere by engaging with the public, contributing to and stimulating 
discussion on the EU asylum policy.

The efforts of EASO Press, Communication and Stakeholders Relations will be aligned to the core objectives highlighted 
in the EASO Communication Strategy. In 2017 EASO will make an evaluation of its communication efforts and based 
on the results the Agency’s Communication Strategy will be revised and a new visual identity will be proposed. In 
2018 the main communication objective will be that of consolidating EASO’s reputation as a centre of expertise 
on asylum. EASO Press, Communication and Stakeholders Relations efforts shall go more in depth in the subject 
area of the agency and to target a wider range of audiences. In 2019 EASO Press, Communication and Stakeholders 
Relations will continue to specialise in the core areas and the objective is to become a reference point within our 
stakeholders for information on the Common European Asylum System (CEAS) and the actual asylum situation. 
Aiming to strengthen the message that EASO is an operational agency and provided that sufficient resources are 
available, EASO Press, Communication and Stakeholders Relations team will aim to be present on the ground and 
follow EASO operations closely.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 19

3.  Human and financial resources – outlook 

for years 2017-2019

3.1. Overview of the past and current situation

Financial resources

The initial EASO 2016 budget amounted to € 19.4M. Due to the significant increase of operational support activities, 
in particular in the so-called hotspots in Italy and Greece, EASO asked the Commission for additional budget. The 
latter approved an increase of € 6.52M (included in the budget Amendment 1/2016).

On 18 March 2016, the EU-Turkey Joint Action Plan was adopted. It foresees a number of new activities for EASO, 
including the deployment of hundreds of experts and interpreters, together with the contracting of ancillary 
services. This exponentially increased EASO’s operational expenditures, well above any previous budget estimates. 
Consequently, EASO again in April EASO budget was amended upwards via the award of a € 25M EMAS grant. These 
funds will bridge until a further increase of € 15.8M, recently agreed upon, will be incorporated in the budget.

The EASO budget reached € 69M by the end of 2016. This amount is fully in line with the outlook of financial resources 
forecasted for 2017 in the Commission’s proposal for a new mandate for EASO (COM(2016)271) and the creation of 
the European Union Agency for Asylum.

Outlook of financial resources 2017 - 2019

Expenditures

Description

2017

2018

2019

Commitment 
Appropriations

Commitment 
Appropriations

Commitment 
Appropriations

1-Staff expenditure

€ 16,151,014

€ 27,798,498

€ 36,600,978

2-Infrastructure and operating expenditure

€ 9,250,000

€ 12,792,500

€ 13,223,864

3-Operational expenditure

Total expenditure

€ 43,804,986

€ 46,380,002

€ 46,861,159

€ 69,206,000

€ 86,971,000

€ 96,686,000

� 100

� 90

� 80

� 70

� 60

� 50

� 40

� 30

� 20

� 10

� 0

s
n
o

i
l
l
i

M

2017

2018

2019

1-Staﬀ expenditure

2-Infrastructure and operating expenditure

3-Operational expenditure

Total expenditure

20 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Human resources

EASO will require more resources during 2017-2019 to fulfil its mandate. The details of the activities of those 
additional resources are described in Section III.

Since EASO is growing, a certain critical mass is being achieved; more resources will be allocated to operational units 
and also to support activities in view of the proposed mandate of the new European Union Agency for Asylum which 
is to be built on the existing EASO. For the Agency to carry out its new tasks effectively, 199 additional10 temporary 
agent posts and 23 additional contract agent posts will be recruited for a total of 390 (385 statutory staff and 5 
seconded national experts) over the period 2017-2019. This ratio of operational and support staff is also foreseen to 
improve, as EASO is already in the process of making the internal organisation more efficient with the introduction 
of electronic HR, the paperless workflow for financial and procurement processes and the automation of missions.

The following table and graph summarize the increase in human resources 2017-2019.

Temporary agents

Contract agents

Seconded national experts

Total

2016

91

72

12

175

Growth compared to previous year (posts/ positions)

Growth compared to previous year (%)

2017

155

72

8

235

60

34.3

2018

214

82

7

303

68

28.9

2019

290

95

5

390

87

28.7

390

400

350

300

250

200

150

100

50

0

303

290

235

214

175

155

91

72

12

2016

72

8

2017

82

7

2018

95

5

2019

Temporary agents
Seconded national experts

Contract agents
Total

3.1.1.  Expenditure for 2015

In 2015 the internal budget planning and monitoring system improved considerably. The budget execution was 10% 
higher than 2014: 94% of the EU contribution (Commitment Appropriations - CA) was executed. This ratio does not 
include the non-automatic carry overs which, were approved by the Management Board in January 2016, leading 
to a further increase of the execution (almost 97%).

Detailed data is provided in Annex II.

10 

Compared to 2016 numbers

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 21

3.1.2.  Staff population overview for 2015

The overview of EASO staff as of 31 December 2015 is the following: 93 staff members (in service and appointed). 
Both statutory staff and seconded national experts are represented. The composition is 61 Temporary Agents, 21 
Contract Agents, 11 Seconded National Experts.

3.2. Resource programming for the years 2017-2019

3.2.1.  Financial resources
•  Justification

 ͳ Revenues:

In the period 2017-2019 EASO expects to receive most part of its revenues from the general budget of the European 
Union. In addition EASO expects contributions from the associate countries, Norway, Swiss Confederation and 
Liechtenstein. Furthermore, Frontex will contribute to EASO budget € 1.3M in the period 2016-2018 for EASO’s 
participation in IPA Programme ‘Regional Support to Protection-Sensitive Migration Management in the Western 
Balkans and Turkey’.

 ͳ Expenditures:

Since EASO expects to expand its activities in all areas outlined in this programming document as well as in the 
proposal for a new mandate and regulation11, operational expenditures are expected to increase significantly in 
the coming years, starting in 2017 with € 40M and reaching € 47M in 2019. In turn, the increase of expenses for 
operations will be a push factor for staff and running costs.

Overall EASO will have a budget of approximately € 69.2M in 2017, increasing to € 87M in 2018 and to € 96.7M in 2019.

These increases are fully in line with the positive trend that already started in 2015 and were consolidated in 2016 
through the fourth amendment to its budget in December achieving a total budget of € 65.37M.

The increases of Title 1 and Title 2 reflect the additional requests in human resources and the related increase in 
infrastructure to accommodate all staff recruited (including office space, equipment, meeting rooms, etc). In 2016 
EASO received the approval from the European Parliament and the Council to expand its premises as a consequence 
the cost of the rent is expected to increase to € 2M per year.

Detailed data on expected expenditures are provided in Annex II.

3.2.2.  Human resources
•  Resource outlook over the years 2017-2019

A) New tasks:

On 4 May 2016, the Commission adopted a proposal for a new EASO Regulation, which aims to strengthen the role 
of EASO and transforms it into a fully-fledged Agency which is capable of providing the necessary operational and 
technical assistance to Member States, increasing practical cooperation and information exchange among Member 
States, supporting a sustainable and fair distribution of applications for international protection, monitoring and 
assessing the implementation of the CEAS and the capacity of asylum and reception systems in Member States, and 
enabling convergence in the assessment of applications for international protection across the Union.

B) Growth of existing tasks:

The Agency has filled 151 staff posts or positions12 of 163 authorised for 2016 (excluding SNEs). Annex III reflects the 
detailed Staffing planning for the year 2017-2019.

11 

 COM(2016)271 Proposal for a Regulation of the European Parliament and of the Council on the European Union Asylum Agency and repealing regulation 
(EU) No 439/2010

12  Data at 02.12.2016

22 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Almost 90% of the posts have been allocated to the operational units aiming at maximising, firstly, the availability 
of resources for the hotspots and, in addition, the strengthening of operational and capacity building support.

In 2015 and 2016 rapid developments took place in the area of migration and led to the respective increase of EASO’s 
activities. This situation is exerting extraordinary pressure on the asylum and reception systems of an increasing 
number of Member States and has a direct impact on EASO and the nature of its activties. The increased role of EASO 
covers all areas of its activities, including operational support, training, asylum processes, as well as information 
and analysis and external dimension. Therefore, EASO envisages that in the period 2017 – 2019 it will require more 
staff. Most of the staff requested will be allocated to operational needs, as specified in Section III. Furthermore, 
EASO will also need a limited number of additional staff to ensure sufficient capacity for the support services, the 
management of the additional building space, the events, security and financial management.

C) Efficiency gains:

During the year 2015, EASO has started a number of projects in order to gain efficiency and effectiveness through 
automation of administrative tasks. A number of projects such as e-HR and Paperless have started in the second 
half of 2015.

At the beginning of 2016, EASO mapped and reviewed all its financial and procurement procedures and implemented 
a paperless system to replace with an electronic tool the circulation of paper files. Given the successful results for 
the financial transactions, the Paperless system will be soon extended to other areas such operations. For instance 
it will be used for drafting and approving the hotspots plans. The system is expected to lead to major efficiency 
gains and to provide remote access to internal workflows to staff outside the HQ. This development is key for the 
Agency given that part of the operational staff is located outside the HQ (e.g. in the hotspots of Greece and Italy).

To comply with recommendation 14 of the IAS in terms of “Inventory of processes and procedures”, a Book of 
Procedures (referring to all decisions, policies & procedures documented at EASO) has been designed in 2013. The 
introduction of the e-HR (leave, appraisal, payroll, missions, probationary report) will bring a number of advantages. It 
is not only beneficial for the Human Resources Sector but also for the entire Agency, through concrete improvement 
of the response time to staff queries and availability of accurate information. Additionally, the Human Resources 
Sector would gain time in order to concentrate on staff and career development. The connected introduction of 
the MiMa module on mission management will allow EASO to proceed in a much more efficient way with mission 
requests and mission reimbursements.

Further to the above, new rules for learning and development of EASO staff have been recently implemented. 
Learning and Development (L&D) activities include classroom training, on-the-job learning, self-learning, and other 
activities which contribute to the knowledge and skills development and lifelong learning.

D) Negative priorities/decrease of existing tasks: NA

E) Redeployment: NA
•  Conclusion on evolution of resources compared to the Commission Communication 2014-2020

The 2013 Commission Communication on Programming of human and financial resources for decentralised agencies 
for 2014-2020 allocated to EASO financial resources amounting to 0.7% of the Multiannual Financial Framework 
(MFF) Heading 3-Security and Citizenship13. EASO used to be of the smallest agencies of Heading 3, both in terms of 
financial and human resources.

The recent developments in the reality of the migration situation and in the EU’s political response to it have been 
rapid and have fully changed the situation. The ceilings set by the MFF 2014- 2020 for EASO were exceeded by 
the 2015 and 2016 EU Budgets due to the measures taken to face the unprecedented migratory pressure and an 
increased number of tasks has been allocated to the Agency. An even larger growth in the Agency’s activities can 
be realistically expected for the upcoming years, as explained above.

EASO is faced with a considerable and constant increase in the tasks entrusted to it and it is oriented in ensuring their 
implementation by delivering high quality results and real added value. On this basis and in line with the Commission 

13 

Total of € 109,349 M.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 23

proposal to change EASO mandate, in its 2017-2019 planning EASO requests that EU contribution to its budget 
continues to increase, reflecting the political developments of the increased EASO’s role in the EU migration crisis 
and allowing EASO to perform the tasks allocated to it.

The following tables shows the evolution of the EASO budget vis-à-vis the MFF currently in force.

Figures in M€
Current MFF 14-20
New mandate proposal
New EASO budget request

15.6
66.2
69.2

2017

2018

2019

2020

15.9
87
87

16.3
96.7
96.7

16.6
114.1
114.1

24 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

SECTION IV. WORK PROGRAMME 2017

1.  Executive Summary

The EASO Work Programme 2017 is drawn up within the general framework of the Single Programming Document 
2017-2019, which provides the strategic context and the objectives of EASO for this period. This document is also 
being drafted during a period of rapid change and evolution in the field of migration characterised by unprecedented 
number of claims for international protection in the EU. This situation has pushed migration to the top of the EU 
political agenda, with a direct impact on EASO and the nature of its activties.

The European Agenda on Migration14, adopted on 13 May 2015, gives the strategic direction in this field and outlines 
a series of steps that the EU should take to build a coherent and comprehensive approach to reap the benefits and 
address the challenges deriving from migration. Furthermore, the new EU asylum package, which came into force 
on 21 July 2015, provides the legal framework on asylum in the EU, putting more rigorous demands on the asylum 
and reception systems of Member States than the previous legal framework.

Over the past years, EASO has developed a wide range of permanent support tools such as delivery of training 
and development of training material, expertise, provision of information, statistical analysis, country of origin 
information, and development of practical cooperation tools. This turn of events has called for a change in the nature 
of EASO’s output with a shift to more tailor made practical support and tools to EU+ countries with specific needs 
on their asylum and reception systems. Furthermore, following the entry into force of the new EU asylum acquis in 
July 2015, the need to monitor the implementation of the CEAS becomes crucial and EASO will provide input to the 
monitoring process and support measures to EU+ countries.

In its Communication of 6 April 2016 entitled “Towards a reform of the Common European Asylum System and 
enhancing legal avenues to Europe”,15 the Commission set out its priorities for improving the CEAS. This was followed 
on 4 May 2016, by a proposal for a new EASO Regulation, the proposal of the reform of the Dublin system and the 
proposal amending the Eurodac system, which were presented as part of a first package of reform of the CEAS. 
A second stage of legislative proposals reforming the Asylum Procedures and Qualification Directives, as well as 
the Reception Conditions Directive followed on 13 July 2016, ensuring the full reform of all parts of the EU asylum 
system and aiming among others to avoid the disruption of the Dublin mechanism by abuses and asylum shopping 
by applicants for and beneficiaries of international protection.

The draft proposal for a new EASO Regulation, aims to strengthen the role of EASO and to transform it into a fully-
fledged Agency which is capable of providing the necessary operational and technical assistance to Member States, 
increasing practical cooperation and information exchange among Member States, supporting a sustainable and fair 
distribution of applications for international protection, monitoring and assessing the implementation of the CEAS 
and the capacity of asylum and reception systems in Member States, and enabling convergence in the assessment 
of applications for international protection across the Union. Since September 2015, EASO has played an important 
role in the so-called ‘hotspots’ framework, in particular in the registration process of applications for international 
protection, joint processing of asylum applications, referral of potential outgoing Dublin take-charge requests, 
assistance with the relocation of applicants for international protection from Italy and Greece in line with the two 
Council Decisions of 14 September 201516 and 21 September 2015, and implementation of the EU –Turkey Agreement 
signed on 18 March 2016. During 2017, EASO will continue supporting all these activities and will complement 
them with operational support in line with agreed support plans with Member States. EASO will further develop 
its operational support based on emerging needs, including specific requests from Member States. In addition to 
EASO’s operational activities under the ‘hotspots’ approach, EASO will continue developing tools and processes to 
support all EU+ countries participating in the Relocation Scheme.

Information, analysis and knowledge development will be further consolidated during 2017 in line with the spirit of 
the proposal for a new EASO Regulation. EASO will further develop its Early warning and Preparedness System in 

14 

15 

16 

COM (2015) 240 final.

COM(2016) 197 final.

 Council Decision (EU) 2015/1523 of 14 September 2015 establishing provisional measures in the area of international protection for the benefit of Italy and 
of Greece, OJ L 239, 15.9.2015, p. 146–156.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 25

order to foster the creation of an effective situational picture on migration to feed into policy making and response 
preparation as recommended in line with the European Agenda on Migration and to offer the evidence base for 
future monitoring activities of the Agency. EASO’s role as clearing house of national COI will be strengthened further 
building on lessons learned from previous years, more specifically as regards the pooling of national COI capacity in 
MS in the context of EASO’s COI network approach. This will include more joint COI measures, ‘Europeanisation’ of 
national COI products, coordination of national COI production initiatives through the effective sharing of national 
production plans on a joint platform, and improving public access to COI through the revamped COI portal. EASO will 
seek to add value by harmonising the use of COI. In line with Council Conclusions of 21 April 2016, EASO’s in-house 
COI capacity will need to be substantially increased in order to provide the necessary information and analysis base 
for the development of country guidance. The creation of country guidance requires, besides the booting of COI 
production and analytical capacity, also the establishment and consolidation of a Country Guidance Network, and 
the further development of horizontal guidance and tools on elements of the CEAS. During 2017 EASO will also 
initiate a gradual takeover of MedCOI.

EASO will continue pursuing its efforts to create an empirically-validated model of the functioning of asylum related 
migration through its research programme on push and pull factors.

Practical cooperation activities on collection and exchange of information on Member States practices and policies 
in relation to the CEAS will continue on 2017, building on the Quality Matrix work carried out in previous years. 
This mapping will feed into the collection of information for the monitoring of the CEAS. Furthermore, in view 
of establishing a systematic monitoring system on the implementation of the CEAS, work will continue on the 
development of the EASO Information and Documentation System, by expanding and updating content in line with 
real-time developments across a range of topics, including case-law of European and national courts relevant to the 
provisions of the EU asylum acquis, legislation and statistical information, thus gaining a comprehensive overview 
of national asylum systems. Based on identified needs and best practices, EASO will continue developing practical 
tools and guides to support the work of case officers and other target groups. EASO will enhance its support to 
quality management mechanisms at EU and national levels. Synergies will be maintained with the work of the Contact 
Committees organised by the European Commission.

EASO believes that it can bring genuine value added in the harmonisation of professional development standards, 
considering the diverse professional development structures in place in the EU+ countries in the international 
protection area. Training material and delivery will continue being key practical on-the-job tools that EASO will 
provide to support Member States build capacity in their asylum systems. The EASO Training Curriculum will continue 
to be updated and upgraded in 2017, in line with the EASO’s module life cycle principle. A new e-learning platform 
will be in place and will enhance the existing e-learning environment. An International Sectoral Qualification will 
be established by 2017, ensuring that certified asylum officials have the required level of knowledge, skills and 
competencies. Based on EU+ countries’ needs, new training material will also be developed. Joint preparation of 
professional development materials for members of national courts and tribunals will continue in 2017, in full respect 
for the principle of the independence of the judiciary.

The work of the dedicated network of national Dublin units, initiated in 2016 will continue in 2017, reinforcing 
cooperation and exchanges of participating States in line with the European Agenda on Migration. Likewise, EASO 
will further develop the dedicated network of reception authorities, in close cooperation with other relevant 
organisations and networks. Practical cooperation in the areas of integration of and return at various stages of the 
asylum process and reception systems will continue during 2017, mainly through exchange of information and best 
practices. During 2017, EASO will continue providing support and developing practical cooperation among EU+ 
countries and other relevant experts on issues related to vulnerable applicants, also through the development of 
specific tools and guides that can easily be used in operational support as well.

The external dimension of the CEAS has gained renewed attention, in particular the Western Balkan countries, Turkey 
and North Africa. In line with the Global Approach to Migration and Mobility, the European Agenda on Migration, 
the 2016 Commission Communication on establishing a new Partnership Framework with Third Countries under 
the European Agenda on Migration and the EASO External Action Strategy, EASO will provide increased support 
to the Western Balkan region and Turkey including through the implementation of the IPA Programme as well in 
relation to the implementation of the RDPP in North Africa. Furthermore, EASO will, as appropriate, follow up on 
the Valletta Summit Action Plan of November 2015 by providing training and improve quality of asylum processes 
in the relevant Third Countries. In 2016, as announced in the EU-Turkey Statement agreed between the Member 
States and Turkey on 18 March 2016, a mechanism was established to substitute irregular and dangerous migrant 
crossings from Turkey to the Greek islands with the legal channel of resettlement from Turkey to the EU. For every 
Syrian being returned to Turkey, another Syrian will be resettled from Turkey to the EU, known as the ‘1:1 scheme’. 

26 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

In parallel, work is underway amongst Member States to put in place the Voluntary humanitarian admission scheme 
for Syrian refugees currently in Turkey (VHAS). Once irregular crossings between Turkey and the EU are significantly 
reduced, this scheme will be activated and EU Member States will contribute on a voluntary basis. EASO will support 
the implementation of the European resettlement schemes.

Throughout 2017, EASO will continue improving its policy queries system, also through the introduction of an IT 
based platform to facilitate access and dissemination to the relevant target groups.

EASO will work in close cooperation with the European Parliament, the Council of the European Union and the 
Commission in the implementation of this work programme. EASO will maintain its excellent working relationship 
with the UNHCR and IOM and will continue promoting strong cooperation amongst EU agencies, in particular the 
JHA agencies network and activities organised within this framework.

EASO will further develop its positive relationship with civil society through more targeted consultations, transparency, 
and outreach activities. During the drafting phase of the Work Programme 2017, EASO consulted civil society and 
received contributions from Evangelische Kirche in Deutschland (EKD), ILGA-Europe, Asylum Research Consultancy, 
Norwegian Organisation for Asylum Seekers, Association Européenne pour la Défense des Droits de l’Homme, and 
MIKLO. The EU JHA Agencies were also consulted.

This work programme constitutes the framework financing decision for the implementation of the identified 
activities. It provides for each activity performance indicators, an indicative timeline and the allocated human 
and financial resources. Nevertheless, in view of the nature of EASO’s work and the need to respond in a timely 
and proactive manner to changing scenarios, circumstances and priorities, the Management Board authorises the 
Executive Director to decide upon changes to the work programme 2017, including its financial implications, and to 
retain the necessary flexibility to respond to these changing scenarios accordingly. The implementation of the work 
programme remains the responsibility of the Executive Director.

This work programme, which is an integral part of the Single Programming Document 2017-2019 takes into account 
the opinion of the Commission, which was delivered to EASO on 7 November 2016. This document was adopted by 
the EASO Management Board on 18 November 2016 and subsequently aligned with the final EU budget 2017 on 
15 December 2016.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 27

2.  EASO’s priorities for 2017

The experience of the migration situation and EASO operations in 2015 and 2016, has highlighted the need for 
flexibility in order to be able to address rapidly emerging needs affecting potentially different Member States. In 
addition to the emergency nature of EASO’s support in 2015 and 2016 in Greece and Italy, it is important to note 
that with the number of applications for international protection that are lodged in EU+ countries constantly on the 
rise, several EU Member States asylum and reception systems come under significant pressure, requiring specialised 
support. The nature of EASO’s output will therefore also be on tailor made practical support and development of tools 
to help Member States with specific needs on their asylum and reception systems. Furthermore, EASO will reinforce 
its capacity to support the monitoring of the implementation of the CEAS through various tools and approaches.

In 2017, EASO will continue implementing the tasks that have been assigned to it by the European Agenda on 
Migration and subsequent Council Conclusions. In addition to the ongoing operations in Greece and Italy, EASO will 
also develop a number of advanced practical cooperation activities, in particular in support to the implementation 
of the Dublin Regulation, joint processing, Country of Origin Information, training material and delivery, asylum 
processes, special programmes concerning vulnerable groups and Third Country support including resettlement.
•  Enhancing operational support

 ͳ

 ͳ

Increased operational support based on the emerging needs of Member States to fully implement the EU 
Asylum Acquis, in particular to those Member States subject to pressure on their asylum and reception systems 
due to extra-ordinary increases in applications for international protection;
In parallel and in addition to the ongoing operations, EASO will be ready to deploy staff and experts and to 
provide the necessary support in terms of infrastructure or other services according to the needs on the 
ground and the requests of Member States;

 ͳ Complete the relocation of 160,000 asylum seekers from Italy and Greece to other EU + countries;
 ͳ Develop support tools for operations and relocation;
 ͳ

Improve the collection and analysis of operational data.

•  Information, analysis and knowledge development

 ͳ Consolidate EASO’s role as clearing house for national COI by coordinating national COI production, producing 
more common Country of Origin Information (COI) through the network approach and promote its effective 
use as through the COI portal;

Initiate the gradual takeover of MedCOI;

 ͳ Boost the in-house production capacity of the COI team, in light of the Council Conclusions of 21 April 2016;
 ͳ
 ͳ Continue to produce information relevant for the possible designation of safe countries of origin;
 ͳ Develop further the EASO Information and Documentation System (IDS) as a new systematic monitoring tool 
on the CEAS, with input from various sources including the quality matrix mapping, national and European 
case law, and national legislation;

 ͳ Further develop the EASO Early warning and Preparedness System in order to foster the creation of an effective 
situational picture on migration to feed into policy making, response preparation, and future monitoring;
 ͳ Continue pursuing efforts to create an empirically-validated model of the functioning of asylum related 

migration through its research programme on push and pull factors.

•  Improving the quality of asylum processes and reception conditions

 ͳ Continue mapping policies and practices in relation to the CEAS and developing tools and guidelines aiming 
to improve the quality of asylum processes and decisions, based on identified needs and best practices;
 ͳ Develop operational standards and indicators and corresponding assessment frameworks in view of the 

future monitoring function of EASO;

 ͳ Enhance support to quality management mechanisms at EU and national levels;
 ͳ EASO will support the better identification of vulnerable persons, including in the context of hotspots and 

while implementing relocation;

 ͳ Consolidate the network of the national Dublin Units established in 2016, aiming to foster mutual cooperation 

and consistent application of the Dublin system, including for the purposes of relocation;

 ͳ Strengthen the work of the network of the national reception authorities to foster the exchange of information 
and best practices as well as to further develop operational standards and indicators on reception conditions.

28 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

•  Training and professional development

 ͳ Further strengthen the role of common training and professional development in the field of asylum.
 ͳ Further update and upgrade the EASO Training Curriculum in line with the EASO’s module life cycle principle;
 ͳ Roll out a new e-learning platform to enhance the existing e-learning possibilities;
 ͳ Established an International Sectoral Qualification, ensuring that certified asylum officials have the required 

level of knowledge, skills and competencies;

 ͳ Provide thematic training sessions for specific groups;
 ͳ Resume joint preparation of professional development materials for members of national courts and tribunals, 

in full respect for the principle of the independence of the judiciary.

•  External dimension

 ͳ

In line with the 2016 Commission Communication, EASO will, as appropriate and in coordination with the 
Commission and the EEAS, support the approach of renewed partnerships with Third Countries, through 
tailored “compacts” that will be developed according to the situation and needs of each partner Third Countries;
 ͳ EASO activities will be geographically targeted in line with the EASO External Action Strategy, with a continued 

focus on the Western Balkans, Turkey and North Africa;

 ͳ EASO activities in the Western Balkans will be carried out through enhanced cooperation with EU agencies 
and international organisations (e.g. Frontex, UNHCR and IOM)to respond to the needs in the region by 
providing capacity building, as well as operational support if appropriate, taking into account existing regional 
arrangements;

 ͳ Follow up on the Valletta Summit Action Plan of November 2015 by providing training and improve quality of 

asylum processes, as appropriate, in the relevant Third Countries;

 ͳ Support the implementation of the European resettlement scheme and other resettlement actions of EU+ 
countries, also through capacity building measures in Member States that have little or no experience of 
resettlement through a pilot project in a strategic third country.

Furthermore, EASO will strengthen synergies at horizontal level among all relevant stakeholders of its cooperation 
network, including the UNHCR and the EU agencies, in particular the JHA agencies. EASO will further develop its 
positive relationship with civil society through more targeted consultations, transparency and outreach activities.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 29

3.  Operational support

3.1. Italy

3.1. Italy
Overview/
Description of the 
activity

EASO will further develop its operational support based on the emerging needs of 
Italy to fully implement the EU Asylum Acquis and to respond to particular pressure 
on its asylum and reception systems. EASO will tailor its operational support to the 
specific arising needs, as well as the requests from Italy. EASO will implement its role 
as mandated by the EU institutions and the respective adopted framework, including 
the European Agenda on Migration, the hotspot approach and the Council Decisions on 
relocations. Within this context EASO will operationalise its support in agreement with 
the Italian authorities aiming to address specific arising needs.
EASO will also provide operational support by deploying in Italy EU+ countries’ 
experts or by providing other support as required, including by maintaining and/or 
providing logistics, mobile offices, equipment, etc. as well as providing the necessary 
services, such as interpreters, cultural mediators, administrative support, etc.. EASO 
will cooperate with relevant bodies in the provision of such support, devoting special 
attention to operational cooperation with Frontex and other stakeholders.
Within the rapidly evolving situation in Italy and upon agreement with the Italian 
authorities, EASO will adjust its intervention providing appropriate support to address 
emerging needs.
EASO will support the implementation of relocation measures in the area 
of international protection for the benefit of Italy, and will accompany the 
implementation of these measures with operational support.
EASO will support the implementation of the Commission’s plan on relocation together 
with the Italian authorities, the emergency relocation procedure.

Budget line and allocated amount

3301 Operational Support: EUR 8 000 000

Human resources and allocated staff

11 AD, 4 AST, 5 CA

Objectives and results

Objective 1

Contribute to enhanced capacity of Italian authorities to implement the CEAS and respond to 
high influx of mixed migration flows under the hotspot approach.

Expected 
results in 2017

-  Improved skills and knowledge of relevant authorities regarding various elements of the 

CEAS and hotspot approach.

-  Improved procedures and tools in place for the enhanced implementation of the CEAS and 

the hotspot approach.

30 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Indicator

Latest known result

Target for 2017

Indicators

Special Support Plan Phase 
3 signed and implemented;

Number of experts 
deployed;

2016: Special Support Plan 
Phase 2 ended by the end of 
March, continuation of EASO 
support requested by Italy
87

Special Support 
Plan Phase 3 
signed and 
implemented
100

Number of support 
measures implemented;

6

117

Number of national 
authority participants in 
support measures;
Degree of adoption and 
implementation of the 
outputs of the support 
measures

Main outputs/actions

4

150

Outputs agreed under the 
Plan delivered

85% of outputs 
used/adopted.

Main outputs/actions in 2017

Means and frequency of 
verification
Operational records

Deployment letters, 
deployment procedure; 
self-reporting
Operational records, self-
reporting from deployed 
experts, tools, procedures and 
policies adopted/put in place.
Participants lists, attendance 
certificates

Operational records, self-
reporting from deployed 
experts.

Provide support to Italy to implement the CEAS and to enhance the asylum and reception 
system to respond to high influx of mixed migration flows.

Implementation of activities in accordance with the special support plan signed with the 
Italian authorities.

When

Q1-Q4

Q1-Q4

Objectives and results

Objective 2

Contribute to enhanced capacity of Italian authorities to relocate applicants for international 
protection to other EU Member States.

Expected 
results in 2017

-  Improved skills and knowledge of relevant authorities to relocate applicants for 

international protection.

-  Improved procedures and tools in place for the enhanced implementation of the relocation 

procedure.

Indicator

Latest result

Target for 2017

Indicators

hotspot-Relocation 
Operating Plan;

Number of experts 
deployed;

hotspot-Relocation 
Operating Plan signed 
and implemented.

hotspot-Relocation 
Operating Plan 
implemented

135

210

Number of support 
measures implemented;

3

3 support measures 
implemented

Degree of adoption and 
implementation of the 
outputs of the support 
measures

Presence of EASO 
Asylum Support Teams 
in all hotspots, Hubs 
and Dublin Unit

Presence of EASO 
Asylum Support 
Teams in all hotspots, 
Hubs and Dublin Unit

Means and frequency of 
verification

Operational records.

Deployment letters, deployment 
procedure; self-reporting

Operational records, self-
reporting from deployed 
experts, Member States/EASO/
COM statistical data collection

EASO internal monitoring of 
deployments

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 31

Main outputs/actions in 2017

Main outputs/actions

Coordinate the nomination of national contact points by Member States.

Facilitate exchange of information between the national contact points and the 
competent authorities in Italy.

Support Italy with the identification of applicants that could be relocated to 
participating Member States, giving priority to vulnerable applicants.

Support the Italian authorities with the issuance of the necessary decisions to 
relocate identified applicants, including notification to the applicants.

When

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

3.2. Greece

3.2. Greece
Overview/
Description of 
the activity

EASO will further develop its operational support based on the emerging needs of Greece 
to fully implement the EU Asylum Acquis and to respond to particular pressure on its asylum 
and reception systems. EASO will implement its role as mandated by the EU institutions and 
the respective adopted framework, including the European Agenda on Migration, the hotspot 
approach, the Council Decisions on relocation and the EU-TR Statement.
Within this context, EASO will operationalise its support in agreement with the Greek 
authorities aiming to address specific arising needs. EASO will provide operational support 
by deploying EU+ countries’ experts or by providing other support as required, including 
maintaining and/or providing logistics, mobile offices, equipment, etc, as well as providing the 
necessary services, such as interpreters, cultural mediators, administrative support, etc.. EASO 
will cooperate with relevant bodies in the provision of such support, devoting special attention 
to operational cooperation with Frontex and other stakeholders.
Within the rapidly evolving situation in Greece and upon agreement with the Greek authorities, 
EASO will adjust its intervention providing appropriate support to address emerging needs. The 
main areas of EASO’s support will include activities in three axes:
EASO will continue providing general support to the Greek authorities in the implementation 
of CEAS, addressing those aspects of CEAS commonly identified and agreed with the Greek 
authorities.
EASO will support the implementation of the Commission’s plan on relocation together with the 
Greek authorities, by implementing the respective measures of the hotspot Operating Plan and 
its amendments.
EASO will support the implementation of the EU-Turkey statement by implementing the 
respective measures of the hotspot Operating Plan and its amendments.

Budget line and allocated amount

3301: Operational Support: EUR 27 181 736

Human resources and allocated staff

13 AD, 7 AST, 6 CA

Objectives and results

Objective 1

Contribute to enhanced capacity of Greek authorities to implement the CEAS.

Expected results in 
2017

-  Improved skills and knowledge of relevant authorities regarding various elements of 

the CEAS.

-  Improved procedures and tools in place for the enhanced implementation of the 

CEAS.

Means and frequency of 
verification

Operational records, 
surveys, self-reporting of 
changes, Member States/
EASO/COM statistical 
data collection.

32 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Indicator

Latest known result

Target for 2017

Indicators

2015: 1 Special Support 
Plan signed and 
implemented;
12 experts deployed; 
10/10 support measures 
implemented.
Q1-Q2 2016:
1 Special Support Plan 
signed and implemented;
38 experts deployed; 
8/10 support measures 
implemented.

1 Special Support Plan 
implemented;
maintain the number of 
deployed experts as in 
2016 with the possibility 
of a 30% increase 
according to needs;
100% support measures 
implemented;
100 national authority 
participants in support 
measures;
80% on satisfaction 
surveys;
85% of outputs used/
adopted.

Special Support Plans (SSP) 
signed or implemented;
Number of 
expertsdeployed;
Number of foreseen 
SSP support measures 
implemented;
Number of national 
authority participants in 
support measures;
Index of perceptions on 
performance on the job 
of national authority 
participants;
Level of satisfaction of 
Greek authorities with the 
support measures;
Degree of adoption and 
implementation of the 
outputs of the support 
measures.

Main outputs/actions in 2017

Main outputs/actions

Special Support Plan Greece

When
Q1–Q4

Participation of experts in support measures in Greece in accordance with the Special Support Plan.

Upon expiry of the current Special Support Plan, and upon request from and agreement with 
Greece, EASO will continue to provide and eventually step-up its support, as necessay, in the same 
and/or different areas of work.

Objectives and results

Objective 2

Contribute to enhanced capacity of Greek authorities to relocate applicants for 
international protection to other EU Member States.

Expected results 
in 2017

-  Improved skills and knowledge of relevant authorities to relocate applicants for 

international protection.

-  Improved procedures and tools in place for the enhanced implementation of the relocation 

procedure.

-  Increased rate in implementing relocation for eligible applicants of international protection.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 33

Means and frequency of 
verification

Operational records, 
surveys, self-reporting of 
changes, Member States/
EASO/COM statistical 
data collection.

Indicator

Latest result

Target for 2017

Indicators

hotspot Operating Plans 
signed or implemented;
Number of experts 
deployed;
Number of foreseen 
HOP support measures 
implemented;
Level of satisfaction of 
Greek authorities with the 
support measures;
Number of cases 
processed with the 
support of EASO experts;
Number of persons 
relocated.

2015:
1 hotspot Operating Plan 
implemented;
10 experts deployed;
1/1 support measure 
implemented;
Approx. 70 persons 
relocated.
Q1-Q2 2016:
1 hotspot Operating Plan 
implemented;
127 experts deployed;
1/1 support measure 
implemented

1 hotspot Operating Plan 
implemented;
maintain the number of 
deployed experts as in 
2016 with the possibility of 
a 30% increase according 
to needs;
100% of support measures 
implemented;
80% on satisfaction 
surveys;
85% of outputs used/
adopted;
Relocation implemented 
for all eventually pending 
2016 applicants.

Main outputs/actions

Relocation from Greece

Main outputs/actions in 2017

Cooperate and coordinate the implementation of the EASO activities with all stakeholders 
active in Greece for the implementation of relocation (such as Greek Asylum Service, European 
Commission, UNHCR, IOM, Member States),notably in accordance with the Relocation Protocol.

Participation of experts in support measures in Greece for the implementation of relocation in 
accordance with the respective measures of the hotspot Operating Plan.

Maintain and/or provide additional infrastructure (such as logistics, mobile offices, equipment, 
furniture, materials, etc), as well as the necessary services (such as interpreters, cultural 
mediators, transportation services, administrative support, etc) to facilitate the implementation 
of the measures of the hotspot Operating Plan relating to relocation.

When

Q1–Q4

Q1–Q4

Q1–Q4

Objectives and results

Objective 3

Contribute to enhanced capacity of Greek authorities to implement the EU-TR 
Statement.

Expected results in 
2017

-  Improved skills and knowledge of relevant authorities to implement the EU-TR 

Statement.

-  Improved procedures and tools in place for the enhanced implementation of the EU-TR 

Statement.

-  Increased rate of the implementation of the EU-TR Statement.

34 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Indicator

Latest result

Target for 2017

Indicators

Q1-Q2 2016:
1 hotspot Operating 
Plan implemented;
151 experts deployed;
1/1 support measure 
implemented.

hotspot Operating Plans 
signed or implemented;
Number of experts deployed;
Number of foreseen 
HOP support measures 
implemented;
Level of satisfaction of Greek 
authorities with the support 
measures;
Number of cases processed 
with the support of EASO 
experts.

1 hotspot Operating Plan 
implemented;
maintain the number of 
deployed experts as in 
2016 with the possibility of 
a 30% increase according to 
needs;
100% of support measures 
implemented;
80% on satisfaction surveys;
85% of outputs used/
adopted.

Means and frequency of 
verification

Operational records, 
surveys, self-reporting 
of changes, Member 
States/EASO/COM 
statistical data 
collection.

Main outputs/actions

Implementation of the EU-TR Statement

Main outputs/actions in 2017

Cooperate and coordinate the implementation of the EASO activities with all stakeholders active 
in Greece for the implementation of the EU-TR Statement (such as the Greek authorities, the 
European Commission, EU Agencies, such as Frontex, Europol) within the context of the hotspot 
approach.

Participation of experts in support measures in Greece for the implementation of the EU-TR 
Statement in accordance with the respective measures of the hotspot Operating Plan.

Maintain and/or provide additional infrastructure (such as logistics, mobile offices, equipment, 
furniture, materials, etc), as well as the necessary services (such as interpreters, cultural 
mediators, transportation services, administrative support, etc) to facilitate the implementation 
of the measures of the hotspot Operating Plan relating to the EU-TR Statement.

When

Q1–Q4

Q1–Q4

Q1–Q4

3.3. Other EU Member States

3.3. Other EU Member States
Overview/
Description of 
the activity

EASO will further develop its operational support based on the emerging needs of Member 
States to fully implement the EU Asylum Acquis and to respond to particular pressure on its 
asylum and reception systems. EASO will tailor its operational support to the specific arising 
needs as well as the requests from Member States.
Special support will take the form of targeted measures to Member States with certain 
identified and specific needs related to the coherent and comprehensive implementation of 
the revised EU asylum acquis (including tailor-made assistance, capacity building, relocation, 
specific support and special quality control processes).
EASO will provide emergency support to EU+ countries subject to particular pressure by 
deploying EU+ countries’ experts in the form of Asylum Support Teams or by providing other 
support as required, including as per the European Agenda on Migration. EASO will cooperate 
with relevant bodies in the provision of such support, devoting special attention to operational 
cooperation with Frontex and other stakeholders.
EASO will support and coordinate the relocation of persons from countries other than Italy and 
Greece, if agreement is reached on this measure, and will accompany the implementation of 
these measures with operational support.

Budget line and allocated amount

3301: Operational Support: EUR 900 000

Human resources and allocated staff
(allocated exclusively to a specific Member State)

5 AD, 3 AST

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 35

Objectives and results

Objective 1

Contribute to enhanced capacity of requesting EU Member States national authorities to 
implement the CEAS and respond to high influx of mixed migration flows.

Expected 
results in 2017

-  Improved skills and knowledge of relevant authorities regarding various elements of the 

CEAS.

-  Improved procedures and tools in place for the enhanced implementation of the CEAS, 
including under the hotspot approach and/or for the implementation of relocation, as 
appropriate.

Indicator

Latest known result

Target for 2017

Indicators

2 Support Plans signed; 
30 support measures 
implemented; 80% on 
satisfaction surveys;
85% of proposed 
procedures put in place.

2016:
4 Support Plans 
implemented;
40 support measures 
implemented.
2 Support Plans 
implemented
Cyprus and Bulgaria
Cyprus:
4 measures implemented
Bulgaria: N/A

Number of new Support 
Plans signed;
Number of support 
measures implemented;
Number of national 
authority participants in 
support measures;
Index of perceptions on 
performance on the job of 
beneficiaries;
Level of satisfaction of the 
host EU+ countries;
Number of new 
procedures and practices 
put in place.

Means and frequency of 
verification

Operational records, 
surveys, self-reporting of 
changes, Member States/
EASO/COM statistical 
data collection.

Main outputs/actions in 2017

Main outputs/actions

Operational support, including hotspots

When

Q1–Q4

Provide operational support to requesting Member State(s) with certain identified and 
specific needs related to the implementation of the revised EU asylum acquis, in line with 
signed Support Plans, including under the hotspot approach and/or for the implementation of 
relocation, as appropriate.

3.4. Development of support tools for operations

3.4. Development of support tools for operations
Overview/
Description of 
the activity

EASO will make use of and further develop a number of tools to implement its operational 
activities, including the ICT system for operations, the Asylum Intervention Pool (AIP). EASO 
will maintain an updated pool of experts, keep open communication lines with the Asylum 
Intervention Pool (AIP) National Contact Points (NCPs) on all matters pertaining to experts 
deployed in operational support activities and provide assistance on all issues relating to 
their deployment. In close cooperation with the AIP NCPs, EASO will further develop the 
AIP management system to ensure the quality and coherence of deliverables in operational 
support.
Additionally, EASO will further develop the use of operational tools including manuals, 
informational and practical tools, reporting templates and feedback system.

Budget line and allocated amount

3301 Operational Support: EUR 150 000

Human resources and allocated staff

2 AD, 1 CA

36 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Objectives and results

Objective 1

Enhance the Asylum Invention Pool for deploying Member State experts to provide 
operational support to asylum and reception systems.

Expected 
results in 2017

-  Improved practical tools for the deployment of experts to provide operational support.
-  Improved practical cooperation for the provision of operational support.

Indicator

Latest known result

Target for 2017

Indicators

Means and frequency of 
verification

N/A 2016: Process 
initiated but postponed 
due to other pressing 
priorities

2016: 2 manuals 
developed;
5 monitoring tools 
developed.

2016: 2 NCP meetings 
held

AIP ICT system developed 
and tested;
Degree of satisfaction of 
EU+ countries with the AIP 
system.

Number of manuals and 
tools developed;
Number of users;
Level of satisfaction of the 
users.

Number of meetings;
Number of participants;
Level of satisfaction of the 
participants;
Use of the output of the 
meetings.

1 AIP system tested 
and developed; 80% on 
satisfaction surveys.

Operational/ 
administrative records 
and surveys.

Existing tools maintained/
further developed; 2 new 
tools developed; 100% of 
staff and experts using 
tools; 80% on satisfaction 
surveys.

2 NCP meetings; 80% of 
MS participating; 80% 
on satisfaction surveys; 
90% of participants using 
outputs.

Main outputs/actions

Asylum Intervention Pool (AIP)

Main outputs/actions in 2017

Further develop EASO’s AIP management, through the set-up of an ICT-supported environment 
(AIP system).

Manuals and handbooks for operations

Finalise and develop manuals and handbooks to be used in operations, including the handbook 
on joint processing, the handbook on operational communication, manuals for the provision of 
operational support, and, in coordination with partners (including civil society organisations), the 
emergency blueprint.

Practical cooperation meetings

Organise at least two EASO practical cooperation meetings related to operational support, 
including with the AIP NCPs in the EU+ countries.

When

Q1–Q4

Q1–Q4

Q1–Q4

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 37

3.5. Development of support tools for the ‘hotspots’ and relocation

3.5. Development of support tools for the ‘hotspots’ and relocation
Overview/
Description of the 
activity

In addition to EASO’s operational activities under the ‘hotspot’ approach, EASO will 
develop tools and processes to support the Relocation Scheme and activities in the 
hotspots. In developing such tools and processes EASO will tap on its expertise from all 
its areas of intervention.
Recent developments have also shown the need for the development of training in the 
context of operations. In this regard, EASO envisages the development of structured 
and formalised training for experts who are part of the Asylum Intervention Pool. This 
development aims to ensure that deployed experts are fully equipped to perform their 
tasks, create a level of standardisation and ensure that fundamental right principles are 
safeguarded at all times.
EASO will follow up on the European Commission’s Relocation Forum.

Budget line and allocated amount

3301 Operational Support: EUR 300 000
3201 Training: EUR 43 000
3202 Asylum processes: EUR 50 000

Human resources and allocated staff

3.5 AD, 0.5 CA, 1 SNE

Objectives and results

Objective 1

Expected 
results in 2017

Contribute to well-functioning EU Relocation Scheme and the ‘hotspot’ approach.
Improve and develop procedures, tools and practices for relocation and the ‘hotspot 
approach’ and enhance the capacity of national authorities in implementing relocation.

-  Improved procedures, tools and practices in place for the enhanced implementation of the 

relocation procedure and the ‘hotspot’ approach.

-  Improved skills and knowledge of all relevant authorities to relocate applicants for 

international protection and to implement the ‘hotspot’ approach.

Indicator

Latest known result

Target for 2017

Indicators

N/A

N/A

N/A

2016: 2 meetings 
organized.

Number of tools developed;
Use of the tools developed;

Number of training material 
developed;
Number of training sessions 
delivered;
Number of officials trained;
Level of satisfaction of the 
trainees.

Number of reports issued;
Number of recipients of the 
reports.

Meetings organised;
Number or participants;
Level of satisfaction of the 
participants;
Use of the output of the 
meetings.

Means and frequency of 
verification

Operational/ 
administrative records 
and surveys.

2 new tools developed or 
existing tools refined;

2 sessions delivered;
15 officials trained; 80% on 
satisfaction surveys.

12 reports issued; 100% of 
Member States receiving 
reports.

Operational/ 
administrative records 
and surveys.

2 meetings organized; 80% of 
Member States participating; 
80% on satisfaction surveys; 
90% of participants using 
outputs.

Operational/ 
administrative records 
and surveys.

38 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Main outputs/actions

Development of tools

Main outputs/actions in 2017

Further develop tools and support processes to facilitate cooperation among EU Member States 
particpating in the EU Relocation Scheme, such as handbooks, manuals and ICT tools.

Organise training sessions to support Member State officials in relation to relocation and the 
‘hotspot’ approach.

Develop training material to support Member State officials in relation to relocation and the 
‘hotspot’ approach.

Build practical tools providing information on origin verification for use also in the context of 
relocation (nationality determination) and the ‘hotspot’ approach.

Establish and develop regular data collections on Relocation and the ‘hotspot’ approach and 
produce related analytical reports.

Practical cooperation meetings

Organise at least one EASO practical cooperation meeting on relocation of beneficiaries of 
international protection in synergy with the EC Annual Relocation Forum in 2017.

Organise practical cooperation activities in relation to vulnerable groups to support Member 
State officials in relation to relocation and the ‘hotspot’ approach.

When

Q1–Q4

Q1–Q4

Q1–Q4

Q1–Q4

Q1–Q4

Q2

Q1–Q4

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 39

4.  Information, analysis and knowledge 

development

4.1. Country of Origin Information (COI)

4.1. Country of Origin Information (COI)
Overview/
Description of the 
activity

EASO aims at the development of a comprehensive EU COI system, raising and 
harmonising standards of COI together with EU+ countries and other key stakeholders. 
In particular, EASO’s role as ‘clearing house’ of national COI will be strengthened as 
requested in the European Agenda on Migration by improving the coordination of 
national COI production initiatives, by effectively sharing national production plans on 
a dedicated platform, increasing the ‘Europeanisation’ of selected national COI products 
through EASO reviewing mechanisms, and boosting the joint production of EASO COI 
products. To this end the creation and sharing of COI will be further rationalised and 
harmonised via the Network Approach adopted by EASO. EASO will, via specialist 
networks, accurately map needs for COI at EU level and help to fill gaps and avoid 
duplication.
In its Council Conclusions of 21 April 2016 the Council highlighted the importance of COI 
as a pre-condition for further policy convergence, agreed with the need to create a more 
structured and streamlined EASO COl production process that covers all main countries 
of origin and thematic issues, and invited EASO to increase the research capacity of the 
EASO COI team, where needed. As a result, complementary to the joint COI production 
efforts made by EU+ countries, EASO will seek a significant boost of in-house COI 
capacity as from 2017, as reflected in the human resources requested below. EASO will 
also explore the use of analytical methodologies in the field of COI and will continue to 
develop practical guides, methodologies and products on topics requiring advanced 
expertise.
EASO will also, in line with the European Agenda on Migration continue to provide 
information relevant for the designation of Safe Countries of Origin.
EASO will seek to make EU COI publicly available via the revamped COI Portal, which will 
provide improved presentation and collaboration tools, and will be connected to other 
EASO asylum information systems.
EASO will also prepare for and initiate the integration of key aspects of the MEDCOI 
project, providing COI on the availability and accessibility of medical treatment, e.g. by 
establishing a MedCOI network, exploring piloting joint production of factsheets and 
joint processing of accessibility queries, in line with the EASO COI network approach; by 
envisaging a MedCOI database compatible with EASO ICT architecture; and by developing 
and phasing in a model for administering medical queries, covering registration of queries 
and answers, the procurement of query responses from service-providers, and medical 
quality verification of both incoming queries and outgoing responses. Finally, cooperation 
with civil society experts in the field of COI will be enhanced.

Budget line and allocated amount

3103 Country of Origin Information: EUR 950 000

Human resources and allocated staff

9.5 AD, 1 AST, 1 CA, 2.5 SNE

Objective 1

Enhance EU COI production and quality

Objectives and results

Expected results 
in 2017

-  Ensure wider coverage of EASO COI in terms of countries and themes covered.
-  Deepen knowledge through specialised expert meetings and guides.

40 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Indicator

Latest known result

Target for 2017

Indicators

Number of COI reports

2014: 4
2015: 6
2016: 12

16

Use of reports

Not available

Increased number of 
users

Number of meetings held

Number of COI queries 
answered

2015: 15
2016: 15

2015: 3
2016: 15

20

30

Means and frequency of 
verification

Analysis of report 
coverage, once per year

Survey of stakeholder 
use (downloads from COI 
portal, questionniare etc), 
once per year

Meeting evaluation 
forms – each quarter

Number of queries 
answered successfully

Main outputs/actions in 2017

Main outputs/actions

EU common planning table for COI production.

Meetings/conferences on key themes or countries of origin.

Production of COI reports, including through the existing networks, but increasingly using also 
in-house capacity, based on the EASO COI Report methodology.

When

Q2, Q4

Q1-Q4

Q1-Q4

Production of other types of products (e.g. methodologies, practical guides) on transversal issues 
related to COI.

Q4

Input relevant for the designation of safe countries of origin.

Development of a joint tool on origin verification.

Strategic network meetings (heads of national COI units).

Meetings of specialised COI networks.

COI queries

Initiation of integration of MedCOI

Possible COI Fact-Finding Mission.

Q1-Q4

Q1-Q4

Q2, Q4

Q1-Q4

Q1-Q4

Q3-Q4

Q2, Q4

Objectives and results

Objective 2

Enhance awareness and use of high-quality COI

Expected 
results in 2017

-  Enlarge audience of users
-  Enhance national use of joint COI and harmonise policy based on it
-  Develop new tools for COI

Indicator

Latest result

Target for 2017

Indicators

Use of COI Portal and 
query system

2015: 3000 consultations

Use of COI and related 
policy instruments

Anecdotal evidence 
provided by Strategic 
and Specialist Network 
members

Increase in number of 
users/consultations
(+ 5000)

Evidence of national 
use of jointly-developed 
tools

Means and frequency of 
verification

Number of consultations (per 
quarter)

Survey of Strategic network 
members; Once per year

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 41

Main outputs/actions in 2017

Main outputs/actions

Practical cooperation meetings on countries or regions of origin, focusing on (use of) COI and 
national policy.

Meeting/training on new tools for COI research.

Maintain the provision of Medical COI to all MS under the MedCOI project, by starting the 
integration of key aspects into EASO’s work.

When

Q1-Q4

Q2

Q1-Q4

4.2. Early Warning and Preparedness (EPS)

4.2 Early Warning and Preparedness (EPS)
Overview/
Description of the 
activity

EASO will develop further its Early warning and Preparedness System (EPS) aiming to 
provide EU+ countries, the European Commission, the Council of the European Union 
and the European Parliament with accurate, timely information and analyses on flows of 
asylum seekers to and within the EU and the EU+ countries’ capacity to deal with them.
The EPS will feed into the early warning, preparedness and crisis management mechanism 
provided for in Article 33 of the Dublin III Regulation and continue to ensure the 
development (with EUROSTAT and Frontex) of coherent data collection and reporting 
in order to foster the creation of an effective situational picture on migration, as well as 
an early warning functionality, to feed into policy-making and response preparation as 
recommended in the European Agenda for Migration, as well as future monitoring by 
EASO, as proposed in the draft regulation on the establishment of the EUAA. EASO will 
complete the development of its data collection on all key aspects of the CEAS by including 
indicators on second and higher instances in Stage IV of the EPS development. The 
assurance of data quality will be enhanced via a dedicated quality and capacity-building 
project, including visits to Member States, which will link up with the AMIF objective on 
creating and improving national data collection and analysis capacity on asylum.
To improve its response preparation, EASO will explore possibilities to further develop 
its operational collection and personal data protection capacities. In that framework, 
cooperation with Frontex on these aspects as regards technical solutions implemented 
will facilitate the exchange of strategic and operational information on migratory 
movements and ensure a higher level of improve the consistency of the situational 
picture provided. To reflect the extended scope of information collected, the portfolio 
of analytical reports produced by EASO will be updated and strive to incorporate more 
qualitative information and cover thematic issues in tailored analytical reports.

Budget line and allocated amount

3102 Data analysis and research: EUR 450,000

Human resources and allocated staff

6 AD, 4 CA, 2 SNE

Objective 1

Enhance and expand EPS

Objectives and results

Expected results in 
2017

-  Ensure complete coverage of main aspects of CEAS (expand data collection)
-  Improve quality and presentation of analytical products
-  Expand and improve dissemination channels

42 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Indicator

Latest known result

Target for 2017

Indicators

Number of key aspects 
covered by EPS

2014: 4
2015: 4
2016: 12

Number of analytical products 2014: 12
2015: 16

Stage IV EPS

12 monthly, 6 
bi-monthly, 4 
quarterly and ad 
hoc reports

Means and frequency of 
verification

Review of implementation of 
data collection from MS (end 
of year)

Number of products, (Q4)

Quality and use of analytical 
products

Qualitiative information 
included in reports as 
well as quantitative

Increased 
number of users

number of customers, user 
satisfaction survey (Q4)

Main outputs/actions

Gather regular data from EU+ countries according to indicators (Stage II, III and IV of EPS)

Main outputs/actions in 2017

Organise GPS network meetings

Data quality visits and deliverables

Produce weekly reports (numbers of asylum applications and main Countries of origin)

Produce monthly reports (implementation of CEAS)

Produce bi-monthly reports (Dublin implementation)

Produce quarterly reports

Produce ad hoc and tailored analytical reports

Produce annual report

Provide input to meetings/presentations/query responses

Produce intelligence reports on countries of origin and transit

When

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 43

4.3. Information and Documentation System (IDS)

4.3 Information and Documentation System (IDS)
Overview/
Description of the 
activity

EASO’s Information and Documentation System (IDS) aims to provide a single point of 
comprehensive information on the organisation of EU+ countries’ asylum and reception 
systems, as well as an overview of the practical functioning of all key aspects of the CEAS 
for relevant stakeholders (EU+ countries, EU institutions, and agencies, international 
organizations and, ultimately, civil society and general public). This adds value by contributing 
to a new systematic monitoring system on CEAS implementation as called for in the European 
Agenda on Migration, thus meeting the challenge of gaining a comprehensive, up-to-date and 
easily-consultable overview of the state of play of national asylum systems across EU+
Within this general information and documentation system, EASO will expand and update 
content in line with real-time developments across a range of topics, including case-
law of European and national courts relevant to the provisions of the EU asylum acquis, 
legislation and statistical information. EASO will include input from all significant sources of 
information including existing relevant databases during this process, information-gathering 
mechanisms and processes already established at EASO, as appropriate, and liaise with 
relevant stakeholders, such as the European and national courts, other EU Agencies, such as 
Frontex and FRA, competent international organisations, particularly UNHCR, academia and 
civil society to ensure a comprehensive 360 degree approach, based on quality standards in 
sourcing and referencing information. Information in the IDS, inputted and managed by EASO, 
will be constantly validated and updated with the assistance of the IDS network consisting of 
national experts of all EU+ countries. Meetings of the network will be organised as necessary 
in order to clarify the tasks of network members and to maximise the efficiency of their 
input. The information in IDS will form the basis of the EASO Annual report on the situation of 
asylum in the EU.

Budget line and allocated amount

3101 Information and Documentation System and 
Annual report: EUR 45 000

Human resources and allocated staff

0.5 AD, 3.5 AST, 1 CA

Objectives and results

Objective 1

Further develop IDS as a comprehensive point of information on national asylum systems and 
national jurisprudence related to the CEAS

Expected 
results in 2017

-  Provide more content to topic pages to ensure complete coverage of all national asylum 

systems.

-  Enhance the level of detail and scope of information provided in IDS by creating new topic 

pages and filling them with content.

-  Increase use of IDS by a larger number of end users.

Indicator

Latest known result

Target for 2017

Indicators

Number of topic pages 
completed

2015: 150

Use of system

Not available

+ 1000 topics 
covered

Increased number 
of users

Means and frequency of 
verification

Number of pages, Q4

Survey of stakeholder use 
(downloads from IDS), once 
per year

Main outputs/actions in 2017

Main outputs/actions

Update regularly system information

Improve the system and expand the user base

When

Q1-Q4

Q1-Q4

44 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Objective 2

Expand the information available in IDS on national and European case law in key areas of 
CEAS at national and EU+ level, asylum legislation, as well as statistical information

Objectives and results

Means and frequency of 
verification

Number of pages, Q4

Number of pages, Q4

Expected 
results in 2017

-  Additional case law included
-  Number of contributors increased
-  Additional information on statistical trends included
-  Additional information on asylum legislation included

Indicator

Latest result

Target for 2017

Indicators

Number of case law 
references completed

N/A

Number of topic pages 
completed

2016: 150

+ 1000 topic pages 
including case law 
references

+ 1000 topic pages 
including case law 
references, legislation and 
statistical data

Main outputs/actions in 2017

Main outputs/actions

Collection of national and EU+ level case law

Insertion of case law references in respective topic pages

When

Q1-Q4

Q1-Q4

Validation of case law references with IDS network members Q1-Q4

Insertion of statistical references in respective topic pages

Q1-Q4

Collection of national and EU+ level legislation

Q1-Q4

Insertion of legislative references in respective topic pages Q1-Q4

Validation of legislative references with IDS network members Q1-Q4

Objectives and results

Objective 3

Enhance the IDS network of EU+ countries representatives contributing information and 
validation the contents

Expected 
results in 2017

-  Expanding the IDS network to all EU+ countries
-  Involvement of all IDS network members in the validation of IDS contents
-  Meetings of IDS network organized

Indicator

Latest known result

Target for 2017

Indicators

Means and frequency of 
verification

Number of EU+ countries in 
the IDS network

2016: 16

Number of topic pages 
validated by the network

Not available

Meetings of IDS network

2016: 1

30

+ 1000 topic pages 
validated

2 meetings 
organized

Agendas, attendance lists, 
meeting reports Q4

Main outputs/actions in 2017

Main outputs/actions

Liaising with EU+ countries to join IDS network

Meetings of IDS network held

When

Q1-Q4

Q1-Q4

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 45

4.4. Annual Report on the Situation of Asylum in the EU

4.4 Annual Report on the Situation of Asylum in the EU
Overview/
Description of the 
activity

EASO draws up an Annual Report on the Situation of Asylum in the EU in accordance 
with Article 12 of the EASO Regulation for adoption by the Management Board. As part 
of that report, EASO also evaluates the results of activities carried out in line with its 
mandate and makes a comprehensive comparative analysis with the aim of improving 
the quality, consistency and effectiveness of the CEAS.
The Report is based on information obtained from EU + countries (EU Member States, 
Norway and Switzerland) as well as material available from UNHCR, civil society 
(including Members of the Consultative Forum), JHA Agencies and other relevant 
sources. Statistical data is derived from Eurostat, supplemented with relevant data 
collected by EASO in the framework of the Early warning and Preparedness System 
(EPS), allowing for more insight into the functioning of the Common European Asylum 
System and better understanding of the challenges faced by EU+ countries. Input 
on relevant national jurisprudence is obtained from the EASO Network of Court and 
Tribunal members. Information collected in the Information and Documentation 
System also feeds into the AR.
The report serves the purpose of having objective information and evidence-based 
analysis on the situation of asylum, including reflecting relevant developments 
particularly in view of the record influx of applicants for international protection and 
new mechanisms, e.g. established under the European Agenda for Migration (most 
notably the emergency relocation mechanism from Italy and Greece, where EASO has 
a key support role).
The report is published electronically and in a number of hard copies and launched 
during a public event.

Budget line and allocated amount

3101 Information and Documentation System and 
Annual report: EUR 30 000

Human resources and allocated staff

0.5 AD, 1.5 AST

Indicator

Latest result

Target for 2017

Indicators

Satisfaction of main 
audience

2015: positive feedback 
at EASO Consultative 
Forum meeting and July 
Management Board 
meeting

Number of paper 
publications

1000 copies

Increased number and 
quality of inputs received 
through the consultation 
with EASO Consultative 
Forum and Management 
Board meeting

10% increase in 
downloads from the 
website

Means and frequency of 
verification

As per the EASO 
Regulation at Consultative 
Forum and Management 
Boards

EASO internal records

Main outputs/actions in 2017

Main outputs/actions

Annual report published

Launch of the Annual Report organized

When

Q3

Q3

46 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

4.5. Integration and further development of Asylum Information 

Systems

4.5 Integration and further development of Asylum Information Systems
Overview/
Description of the 
activity

EASO has developed several asylum information systems on Country of Origin 
Information (COI Portal), Information on the EU’s asylum and reception systems (IDS) 
and the Early Warning and Preparedness statistics platform (EPS), which are in different 
stages of maturity.
Based on feedback gathered from users and stakeholders, a number of additional 
functionalities and improvements have been identified which are to be developed as 
part of this activity.
At the moment, the information is only available in “data silos”. To leverage the 
potential to e.g. enrich the EASO website, the COI Portal and IDS with relevant statistics 
and vice versa, and to raise awareness about the available data, the systems shall be 
appropriately connected with each other, with the goal of providing seamless access to 
all stakeholders.
The integration of different Asylum Information Systems will be instrumental in 
providing a 360° situational picture of the situation of asylum in the EU.

Budget line and allocated amount

3102 Data analysis and research: EUR 200 000

Human resources and allocated staff

1 CA, 0.5 SNE

Objectives and results

Objective 1

Extend COI Portal functionalities and integrate statistical information on countries of origin

Expected results in 
2017

The COI Portal boosts additional functionalities, such as country overview pages and 
a cooperation platform. Furthermore, relevant statistics and third party content such as 
external links and news are included for important countries of origin

Indicator

Latest known result

Target for 2017

Indicators

n/a

4 during the year

Means and frequency of 
verification

User acceptance testing 
as they become available

5 connected EU+ states

Encourage at least 1 more 
EU+ state to connect

As connections become 
available

Number of additional 
major versions deployed

Connected systems to the 
COI Portal

Main outputs/actions in 2017

Main outputs/actions

Develop country overview pages and a graphical navigation by map

Develop a cooperation platform for COI specialists

Include relevant statistical information and direct links to IDS

When

Q1-Q2

Q2-Q4

Q1-Q2

Objectives and results

Objective 2

Improve the interface and functionalities of IDS and integrate statistical information for 
individual countries

Expected 
results in 2017

-  The IDS interface will be overhauled and prepared for public access. IDS will be rebranded 
and designed according to EASO corporate design. IDS will include automated statistical 
information from EUROSTAT / EPS on for all EU+ states and the European level

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 47

Indicator

Latest result

Target for 2017

Indicators

Number of pages 
with statistical 
information

None

Relevant statistics made 
available for each EU+ country 
page

Means and frequency of 
verification

Assessment by the IDS 
network

Main outputs/actions in 2017

Main outputs/actions

Public Interface improved and according to EASO corporate design

IDS configuration ready for public access

When

Q2

Q3

Objectives and results

Objective 3

Expected 
results in 2017

Include relevant information from the Asylum Information Systems on the EASO website, 
in particular statistical information with a goal of automatizing processes and avoiding 
duplication.

-  Improve the presentation of relevant maps and charts for different audiences and include 

those on the EASO website.

-  Integrate automated COI news / links to selected documents from the COI Portal

Indicator

Latest result

Target for 2017

Indicators

Means and frequency of 
verification

Availability of 
dynamic statistics 
from EPS

Availability of 
relevant news 
content from the COI 
Portal

Availability of 
relevant documents 
from the COI Portal

None

None

None

Provide targeted, automated 
statistical infomration on 
a regular basis

Automate COI news as feed to 
include on the relevant EASO 
webpage

Automate most recent COI 
documents as feed and include 
on the relevant EASO webpage

Main outputs/actions in 2017

Main outputs/actions

Dynamic statistics integrated on EASO website

COI news integrated on the relevant part of the EASO website

Most recent COI document are automatically displayed on the relevant parts of the EASO 
website

When

Q1

Q2

Q3

48 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

4.6. Research programme on pull and push factors

4.6 Research programme on pull and push factors
Overview/
Description of the 
activity

EASO aims at developing a true early warning system for future asylum flows, and 
so enable better preparedness in terms of planning and pooling of resources. This 
point has been emphasised in the recent European Agenda on Migration, which 
notes that “identifying risk trends is increasingly necessary for effective operational 
preparedness. (…) The relevant agencies should develop an effective situational picture 
to feed into policy-making and response preparation at national and European levels”.
EASO has thus begun a research programme aimed at improving the understanding 
of the factors explaining the size and evolution of asylum flows to the EU+ and the 
distribution of the flows among MS. This will result in a comprehensive empirical model 
of the push and pull factors of asylum-related migration to the EU+.
The activities of the research programme will complement the work done under 
the EPS. The research programme will build on the data produced within the EPS 
to produce operational and strategic forecasts. In turn, the insights gained with the 
research programme will contribute to the quality of the EPS analytical products. The 
research programme will also draw on the network of national experts that regularly 
meet within the EPS to facilitate exchange of information and best practices between 
member states and it will encourage the formation of a sub-network to improve the 
capacity of prognosis at the national level.
The research programme is organised in three clusters. The first cluster (Projects 1-2) 
was completed in 2016 and provided the necessary background to the development 
of a bespoke EASO model. The second cluster (Projects 3-4) will result in a large-scale 
survey of asylum-seekers and beneficiaries to establish what they see as the most 
relevant factors affecting their decision to migrate and the sources of information 
used. Project 3 will be a review of existing surveys of asylum seekers/beneficiaries and 
possible options for an empirical survey to be carried out by EASO. Project 4 will consist 
in the actual implementation of the empirical survey. The results of Projects 3-4 will 
eventually be integrated in the model. The third cluster (Projects 5-8) will eventually 
result in the development of the EASO model of asylum-related migration. Project 
5 will regard the development of a tool for the semi-automated monitoring of social 
media for the purposes of analysis and early warning. Project 6 will analyse how the 
policies of Member States influence the distribution of asylum seekers among them. 
Project 7 will consist in the design of the EASO model, while Project 8 will develop 
tests to calibrate the proposed model and an approach to provide policy analysis and 
forward-looking analysis of flows.
The research programme consists of a number of projects and activities running in 
parallel. Although several such activities are outsourced, the management of the 
programme requires adequate human resources to design, contract out and supervise 
single projects, thus ensuring overall consistency with the objectives of the programme 
and other relevant activities of EASO. An adequate allocation of human resources 
is also needed to permit that the outputs of the research programme find effective 
application in analysis and early warning.

Budget line and allocated amount

3102 Data analysis and research: EUR 330 000

Human resources and allocated staff

2 AD, 1 AST

Objectives and results

Objective 1

Develop a model of asylum-related migration

Expected results 
in 2017

-  Complete open projects in programme.
-  Design, launch and supervise new Lots of the Research Programme.
-  Engage and disseminate results among civil society.
-  Integrate knowledge gained into analysis products.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 49

Indicator

Latest known result

Target for 2017

Indicators

Design, launch, 
supervision of Lots

2015: Projects 1-2
2016: Projects 2-3

Finalisation of Lots

2016: Projects 1-3

Number of deliverables 
from the Research 
Programme

Project 1. Literature 
review on push pull 
factors (report and online 
searchable database)
Project 2. Review of 
existing migration models

Number of outreach/
dissemination activities 
(workshops, pulications, 
conferences etc.)

Setup Scientific 
Committee involving 
academics and experts
1 Conference
1 Technical workshop

Supervision of Project 3
Design, launch, and 
supervision of Projects 
4, 5, 6

Project 3, Project 5, 
Project 6

Project 3. Review of 
existing surveys and 
feasibility report
Project 5. Social media 
monitor interim report
Project 6. Final report on 
pull factors
Project7. Interim report 
EASO model

At least 2 dissemination 
activities

Means and frequency of 
verification

Preparatory meetings, 
calls for tender, interim 
reports

Final reports of the 
Projects 3, 5, 6

Half yearly review of 
progress

End of year review

Main outputs/actions

Design, launch and supervision of Research Programme Projects 4, 5, 8

Main outputs/actions in 2017

Projects 3, 5, 6 completed

Dissemination/cooperation contacts and meetings

When

Q1-Q4

Q1-Q4

Q1-Q4

50 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

5.  Permanent support

5.1. Training

5.1. Training
Overview/
Description of the 
activity

EASO will solidify its Training Curriculum by keeping its existing training material abreast of 
new developments, such as changes in the EU acquis and the asylum situation in the EU. In 
this regard, modules within the Training Curriculum will be updated and upgraded in 2017 
as per the EASO’s module life cycle principle.
EASO will continue to analyse and address the general needs of the EU+ countries and 
develop, in cooperation with EU+ countries, new training modules. Particular attention 
will be given to the creation of advanced modules, especially to address the needs of more 
experienced asylum officials.
In its work on new developments, updates or upgrades, EASO will ensure that issues 
related to vulnerable groups are streamlined throughout its training material.
In 2017, EASO will have in place a new e-learning platform and this will allow for the 
introduction of new interactive elements and the enhancement of the current e-learning 
environment.
EASO will continue to strengthen the link between the didactic and content component of 
modules and reinforce the train-the-trainer methodology. EASO will pilot a review of one 
module to revise the didactic components and refresh its e-learning elements.
By 2017 EASO will conclude its evaluation of the Training Curriculum and will engage in 
analysing the outcomes from this exercise. Based on the final recommendations, EASO 
plans to re-design and implement a comprehensive and ongoing evaluation methodology 
for its training activities.
By the end of 2016, EASO will have a certificate of qualifications to offer to EU+ countries 
so that their asylum personnel can be certified as having a certain level of knowledge, 
skills and competencies on the implementation of the CEAS. By the end of 2017 the 
Training Curriculum will be accredited to a second National Qualifications Framework that 
has been referenced to the European Qualifications Framework, in order to achieve an 
International Sectoral Qualification for Asylum Officials. EU+ States will play a key role in 
the development and in the implementation of the certification and accreditation through 
the EASO Certification and Accreditation Working Group established in February 2015.
Following structured consultations with EU+ countries, EASO will continue to organise 
train-the-trainers sessions in Malta and regionally, and also provide technical support to 
EU+ countries in the organisation of their national training sessions.
A network meeting for trainers will be organised, aiming to enhance knowledge, skills 
and competencies of experienced and novel trainers and facilitate the exchange of good 
practices from train-the-trainers’ and national training sessions.
EASO will analyse the implementation of its Training Curriculum at the EU as well as 
national level and prepare an annual report for 2016 which will be publicly available.
EASO will explore the possibility of providing mentoring to national trainers and assist 
them in the delivery and appraisal of national training sessions. EASO is also committed to 
strengthen its contact with training units within EU+ countries national administrations and 
work more closely with them to provide consultations in analysing their individual needs.
In addition to the Training Curriculum and following consultations with EU+ countries, EASO 
will be also developing thematic trainings, including training for groups with very particular 
needs, such as interpreters.
Throughout 2017, EASO will be exploring the possibility of establishing a pilot training 
programme on CEAS and asylum-related skills for its own staff members.

Budget line and allocated amount

3201 Training: EUR 1 300 000

Human resources and allocated staff

11.5 AD, 2 AST, 3 CA

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 51

Objective 1:

Solidification of the EASO Training Curriculum

Objectives and results

Expected results in 
2017

-  Development of 1 training module based on the needs of the EU+ countries
-  Further improvement of the quality of the Training Curriculum’s modules through 

updates and upgrades

-  Initiation of the process of strengthening the e-learning element of EASO training 

modules

Indicator

Latest known result

Target for 2017

Indicators

Number of training modules 
developed/reviewed//
updated/upgraded in 2017

1 new module 
developed, 1 update/
upgrade
2 preliminary reviews

2015:
2 new modules developed; 
1 module upgraded.
3 new modules under 
development; 2 modules 
in the process of upgrade; 
1 module in the process of 
update.

Means and frequency of 
verification

Review Reports/Minutes 
from Meetings with 
experts

Number of handbooks 
developed/ reviewed/
updated/upgraded in 2017

2015:
1 new 
handbookdeveloped

2 handbooks 
preliminary reviewed; 
1 handbook updated/ 
upgraded
1 handbook developed

Report on handbook 
development /review /
update /upgrade
Minutes from Meetings 
with experts

Level of satisfaction with the 
new e-learning elements of 
the revised module

Number of training 
modules consulted with the 
members of the Reference 
Group

N/A

85% satisfaction rate

Evaluation forms

2015:
7 training modules 
consulted

5 training modules 
consulted

Minutes from the 
meetings with the content 
experts

Main outputs/actions in 2017

Main outputs/actions

Develop at least 1 training module

Develop at least 1 training handbook

Preliminary review of at least 2 training modules by the EASO focal point

Update or upgrade of at least 1 module

Preliminary review at least 2 training handbooks by the EASO focal point

Update or upgrade at least 1 handbook

Deployment of content and didactic experts to develop / upgrade / update training 
modules and handbooks

Organisation of meetings to support the experts working on developments / updates/
upgrades of modules and handbooks

Support and pilot the revision of the e-learning elements of 1 module, including the 
organisation ofmeetings and use of external experts, if necessary

Organise an annual meeting with the Reference Group to strengthen the quality of the 
training material developed, updated or upgraded

Finalise the evaluation of EASO Training Curriculum and, if necessary, design an action 
plan for the implementation of its outcomes

When

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

52 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Objectives and results

Objective 2

Expected results in 
2017

Complement the certification and accreditation of EASO’s Training Curriculum through 
the creation of an International Sectoral Qualification for asylum officials trained by the 
EASO Trainng Curriculum.

-  Referencing the EASO Training Curriculum to a second National Qualifications 

Framework (NQF)

-  International Sectoral Qualification for asylum officials

Indicator

Latest known result

Target for 2017 Means and frequency of 

Indicators

Conclude the referencing 
of the EASO Training 
Curriculum to a second 
National Qualifications 
Framework (NQF)

2016: plan to conclude the 
referencing of the EASO Training 
Curriculum to a first National 
Qualifications Framework (NQF)

Conclusion of the 
referencing to 
a second National 
Qualifications 
Framework

verification

Official award within 
a National Qualification 
Framework by end of 
year

Main outputs/actions

Main outputs/actions in 2017

Review of the existing Curriculum in order to inform an initial assessment against the 
requirements of the regulated NQF.

Review of EASO plans for assessment of the modules in the context of the requirements of an 
Award under the NQF, including the appropriatness of the assessment criteria against the learning 
outcomes.

Adaptation and refinement of an internal quality assurance procedure for the assessment of 
the Training Curriculum modules based on an understanding of (and alignment with) the current 
quality assurance approach for the Curriculum as a whole.

Undertaking of indicative credit and levelling of the current modules to inform CAWG discussions 
on the design of the Award(s). Options for designing the award based on the current structure of 
modules.

Review and refine the existing procedure for the quality assurance of assessment of the 
Curriculum modules.

Refine/develop a program to train current trainers of the Curriculum to undertake assessment of 
participants according to the agreed assessment methodology.

Place the award within a National Qualification Framework that has been referenced to the 
European Qualification Framework.

When

Q1

Q1

Q2

Q2

Q3

Q3

Q4

Objective 3

Implementation of the EASO Training Curriculum

Objectives and results

Expected results in 
2017

-  Further development of knowledge, skills and competences of trainers and staff 

responsible for asylum matters in EU+ countries.

-  Provision of mentoring and support to national trainers.
-  Reinforcing trainers’ network to continue exchanging good practices and enhancing 

the knowledge, skills and competencies.

Indicator

Latest known result

Target for 2017

Indicators

Number of persons trained within 
train-the-trainers’ sessions

Number of persons trained within 
national training sessions

Number of train-the-trainers’ sessions 
delivered

Number of national training sessions 
administrated by EASO

Number of coaching sessions 
provided to national trainers

Number of different language versions 
uploaded on the e- learning platform

Level of satisfaction of trainees

Number of trainers and content 
experts participating in the trainers’ 
network meetings

2015: 275

2015: 3611

2015: 27

2015: 271

N/A

2015: 23 

N/A

2015: 18

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 53

Means and frequency of 
verification

Quarterly reports

Quarterly reports

Quarterly reports

Quarterly reports

Meeting and evaluation 
reports

Monitoring Table

300

4000

30

300

2

25

85% satisfaction

Evaluation reports

25

Meeting and Evaluation 
reports, participation on 
the platform

Main outputs/actions in 2017

Main outputs/actions

Delivery of at least 12 train-the-trainers’ sessions

Delivery of at least 2 regional train-the-trainers’ sessions

When

Q1-Q4

Q1-Q4

Provide mentoring to EU+ countries in the implementation of the EASO training at national level Q1-Q4

Evaluation of training sessions

Develop an annual training report on the use of EASO training at EU and national level

Organise at least one National Contact Point (NCP) meeting

Facilitate communication between trainers participating in the trainer’s network via the 
e-learning platform and the organisation of webinars and physical network meetings

Q1-Q4

Q2-Q3

Q2

Q1-Q4

Objectives and results

Objective 4

Based on a need assessment, EASO will engage in developing thematic trainings and other 
training material specifically designed to address time bound situations and needs of particular 
target groups.
EASO will explore the development of structured and formalised training for experts who are part 
of the Asylum Intervention Pool.
EASO will also explore the development of a pilot training programme on asylum for its own staff.

Expected 
results in 2017

-  Development of at least one training material and/or tools designed purposefully to 

address specific situations and/or specific target group.

Indicator

Latest result

Target for 2017

Indicators

Number of meetings organised 
for the development of thematic 
training material

Number of training material 
developed

Satisfaction level of the users

N/A

N/A

N/A

Means and frequency of 
verification

Consultations with NCP

Meeting reports

4

1

85% satisfaction

Evaluation forms

54 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Main outputs/actions in 2017

Main outputs/actions

Deployment of experts for development of thematic training material

Organisation of expert group meetings to develop specific training material

Development of at least 1 thematic training material outside the framework of the 
curriculum

Development of structured and formalised training for experts who are part of the Asylum 
Intervention Pool

Development of a pilot training programme on asylum for its own staff

When

Q1

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Objectives and results

Objective 5

EASO will provide individual consultations to EU+ Countries in analysing their individual 
training needs and designing their training plans

Expected results in 
2017

-  Bilateral consultations with EU+ countries in order to identify their training needs
-  Support to EU+ countries in planning their training activities.

Indicator

Latest result

Number of field/study 
visits

Number of training plans 
developed

N/A

N/A

Indicators

Target for 
2017

2

2

Means and frequency of verification

Study visit reports

Consultations with national authorities 
and reports

Main outputs/actions

Develop a methodology for the assessment of training needs

Main outputs/actions in 2017

Organising and conducting field and study visits in training units of EU+ countries

Upon request, assist EU+ countries in the design and implementation of a training plan

When

Q1-Q3

Q2-Q4

Q2-Q4

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 55

5.2. Asylum processes

5.2. Asylum Processes
Overview/
Description of the 
activity

In accordance with its overall aim of supporting Member States in achieving common 
standards and high-quality processes within the Common European Asylum System 
(CEAS), EASO will further continue and enhance its practical cooperation activities in view 
of collecting and exchanging information on Member States’ current practices and policies 
in relation to the CEAS. This mapping of Member States’ practices and policies also feeds 
into to the collection of information under the monitoring of the CEAS implementation 
(see section IV.4.3).
In 2017 new practical cooperation activities will be undertaken to cover specific topics in 
relation to the implementation of the CEAS by Member States. During thematic meetings 
Member States experts will discuss best practices and current challenges and share 
information and expertise.
In addition, based on identified needs and best practices, EASO will continue to develop 
common practical tools and guides to support the daily work of case officers and other 
relevant target groups, including in the context of operational support and relocation (see 
section IV.3). The practical tools are meant to translate the requirements of the common 
legal instruments into user-friendly practical instruments to be used by the Member States 
officials across the EU and beyond in their daily work. EASO will also actively promote 
the practical tools in the national administrations and evaluate their use of by targeted 
surveys.Furthermore, EASO will enhance its support to quality management mechanisms 
at EU and national levels.
EASO will consider all relevant sources of information during this process and may, where 
necessary, consult relevant stakeholders, such as competent international organisations, 
particularly UNHCR, academia and civil society.
Synergies will be maintained with the work of the Contact Committees organised by the 
European Commission.
EASO activities on asylum processes will form the basis for the development of operational 
standards and indicators and as well as monitoring frameworks to further support the 
consistent implementation of the CEAS. To effectively support practical cooperation 
between EASO and Member States on all activities relevant to the work on asylum 
processes, EASO will continue to facilitate the work of the EASO Asylum Processes 
Network.

Budget line and allocated amount

3202 Asylum Processes: EUR 645 000

Human resources and allocated staff

5.5 AD, 0.5 AST, 1 CA

Objectives and results

Objective 1

Expected results in 
2017

Contribute to the collection of information on the implementation of the CEAS by 
collecting and analysing information about Member State’s practices and policies on 
selected aspects of the CEAS.

-  Deepen knowledge of Member States’ practices and policies in relation to the 

implementation of the CEAS through collection of information and specialised expert 
meetings

-  Best practices and needs identified in relation to specific topics of the CEAS 

implementation

56 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Indicator

Latest known result

Indicators

Number of topics for which 
information will be collected and 
analysed

Number of thematic meetings to 
be organised

Level of satisfaction with the 
thematic meetings

2013: 4
2014: 3
2015: 2

2013: 4
2014: 3
2015: 2

2013: more than 85% per 
meeting
2014: more than 85% per 
meeting
2015: more than 85% per 
meeting

Target for 
2017

Means and frequency of 
verification

1

3

Annual activity summary, 
presented in the annual 
meeting of the EASO Quality 
National Contact Points

Annual activity summary, 
presented in the annual 
meeting of the EASO Quality 
National Contact Points

80% and 
higher

Meeting evaluation forms, after 
each event.

Main outputs/actions in 2017

Main outputs/actions

Organisation of 3 thematic meetings on specific aspect of CEAS

Publication of 1 thematic report

Facilitation of the work of the EASO Asylum Processes Network, including maintenance of the 
dedicated online platform

Organisation of the annual meeting of the EASO Quality Network

When

Q1, Q2,Q3

Q2, Q3, Q4

Q1-Q4

Q4

Objectives and results

Objective 2

Contribute to achieving common standards of asylum processes throughout the EU by 
developing common practical tools targeted at certain aspects of the asylum processes.

Expected results in 
2017

-  New common practical tools and guides developed and made available to Member 

States’ officials.

-  Common standards, best practices and high quality processes promoted through the 

practical tools and guides.

-  Evaluation of the tools and guides and of their implementation in national 

administrations.

Indicators

Indicator

Latest result

Number of practical tools to be 
developed and published

Number of common practical tools 
consulted with civil society and 
other organisations

Level of implementation of the 
tools

Number of activities/products 
developed to promote the practical 
tools

2014: 2
2015: 2

2014: 2
2015: 2

N/A

N/A

Target for 
2017

2

2

80% and 
higher

2 or more

Means and frequency of verification

Annual activity summary, presented in 
the annual meeting of the EASO Asylum 
Processes National Contact Points

Annual activity summary, presented in 
the annual meeting of the EASO Asylum 
Processes National Contact Points

Evaluation report produced;

Mission reports; meeting reports; 
developed products; ongoing

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 57

Main outputs/actions in 2017

Main outputs/actions

Development and publication of 2 practical tools

Promotion of the practical tools

Evaluation report on the implementation of the practical tools and guides

Organise an annual meeting with the Reference Group to strengthen the quality process 
of tools developed

When

Q2, Q3, Q4

Q1-Q4

Q1-Q4

Q1-Q4

Objectives and results

Objective 3

Support Member States in the quality management of the national asylum processes.

Expected results in 
2017

-  Relevant activities organised and/or targeted products developed to support the 

exchange of information and good practices;

-  Enhanced practical cooperation in the area of quality management.

Indicator

Number of relevant activities

Satisfaction of participants in 
the relevant activities

Updated List of Quality Projects 
and Initiatives published

Latest 
result

N/A

N/A

N/A

Indicators

Target for 2017

Means and frequency of verification

1

80% or higher

1

Annual activity summary, presented in 
the annual meeting of the EASO Quality 
National Contact Points

Evaluation summary – meeting (or other 
activity) report;

Annual activity summary, presented in 
the annual meeting of the EASO Quality 
National Contact Points

Main outputs/actions in 2017

Main outputs/actions

Organisation of relevant activities and/or development of products related on quality 
management.

Identify and share practical tools and projects for supporting the quality in Member States’ 
asylum decision-making process and other aspects of the CEAS.

When

Q1 – Q4

Q1 – Q4

58 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

5.3. Activities on vulnerable applicants

5.3. EASO activities on vulnerable applicants
Overview/
Description 
of the 
activity

EASO will continue to provide support and develop practical cooperation among EU+ countries and 
other relevant experts on issues relating to vulnerable applicants.
New practical cooperation activities will be undertaken to cover specific topics in relation to the 
identification and support afforded to vulnerable applicants for international protection.
New practical support tools and guides, including in the context of operational support and 
relocation, will be developed.
EASO will focus on vulnerable groups such as children (including unaccompanied children), victims 
of trafficking in human beings, victims of torture and other cruel and inhuman treatment, persons at 
risk because of their gender, gender identity or sexual orientation and any other groups of applicants 
with special needs.
In doing so, it will take into account the general work on child protection and the protection of 
the rights of the child developed, inter alia, by the European Commission, in particular in line with 
strategy to be developed as a follow-up to the EU Action Plan on unaccompanied minors, FRA, 
UNHCR and the UN general committee on the rights of the child.
EASO will also continue its cooperation with the European Commission and other EU institutions, 
bodies and agencies, such as Cepol, Europol, FRA and Frontex, in follow-up actions to the EU strategy 
towards the eradication of trafficking in human beings (2012–16).EASO will mainstream aspects 
related to vulnerable groups in all EASO activities and will support policy coherence in this field.

Budget line and allocated amount
Human resources and allocated staff

3202 Asylum Processes: EUR 242 508
2.5 AD, 0.5 AST, 1 SNE

Objectives and results

Objective 1

Share information and expertise in relation to the better identification and adequate 
support provided to vulnerable applicants in asylum processes.

Expected results in 
2017

-  Deepen knowledge of Member States’ practices and policies in relation to vulnerable 

groups through collection of information and specialised expert meetings

-  Best practices and needs identified in relation to vulnerable groups in asylum processes

Indicator

Latest known result

Target for 2017

Indicators

Number of thematic 
activities to be organised

Level of satisfaction with 
the activities

2013: n/a
2014: n/a
2015: 5

2013: 89%
2014: 87%
2015: 90%

5

Means and frequency of 
verification

EASO’s administrative 
records/Regularly

80% and higher

Meeting evaluation 
forms, after each event.

Main outputs/actions in 2017

Main outputs/actions

Organise an annual conference on children in asylum processes

Organise a practical cooperation meeting on trafficking in human beings

Organise at least 3 thematic expert meetings on topics related to vulnerable groups

When

Q3-Q4

Q2

Q1-Q4

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 59

Objectives and results

Objective 2

Contribute to the better identification and the adequate support provided to vulnerable 
applicants for international protection by developing and publishing practical tools.

Expected results in 
2017

-  New common practical tools and guides on vulnerable groups developed and made 

available to Member States’ officials.

-  Common standards and best practices in relation to vulnerable groups promoted 

through the practical tools and guides.

Indicator

Latest known result

Target for 2017

Indicators

Number of practical tools 
to be developed and 
published
Number of common 
practical tools consulted 
with civil society and 
other organisations
Number of activities/
products developed to 
promote the practical tools

N/A

2014: 2
2015: 2

2

2

N/A

2 or more

Main outputs/actions in 2017

Main outputs/actions

Development and publication of 2 practical tools

Promotion of the practical tools

Means and frequency of 
verification
EASO’s administrative 
records/Regularly

EASO’s administrative 
records/Regularly

Mission reports; meeting 
reports; developed 
products/ongoing

When

Q2, Q3, Q4

Q1-Q4

60 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

5.4. Cooperation with members of the courts and tribunals

5.4. Cooperation with members of the courts and tribunals
Overview/
Description of 
the activity

In line with the methodology agreed with relevant stakeholders but primarily with members of 
national courts and tribunals in 2015, EASO will advance the joint preparation of professional 
development materials, as well as their subsequent dissemination to identified partners. In 
particular, EASO will continue to work towards the completion of all Judicial Analyses (and the 
associated Judicial Trainer’s Guidance Notes) identified in the EASO Professional Development 
Series in line with the proposed timeframe.
In addition, EASO will continue to organise professional development sessions, as well as 
promote the organisation of such sessions on a national level. EASO will also, where necessary, 
initiate, implement and/or promote further practical cooperation activities that will serve to 
contribute to the coherent implementation of the CEAS and advance practical cooperation 
among members of courts and tribunals in EU+ countries.
At all times, EASO will continue to cooperate with relevant partners in the field and make every 
effort to facilitate avenues for judicial dialogue and exchange. EASO’s practical cooperation 
activities will be undertaken in line with the established framework and with full respect to the 
independence of courts and tribunals.
EASO will aim to complete the representation of all EU+ countries within the EASO network of 
court and tribunal members and to ensure active engagement from as many EU+ countries as 
possible and enhance the distribution channels.
EASO will consolidate the partnership with the International Association of Refugee Law Judges 
(IARLJ), the Association of European Administrative Judges (AEAJ), the European Judicial Training 
Network (EJTN), European Union Agency for Fundamental Rights (FRA), United Nations High 
Commissioner for Refugees (UNHCR) and other relevant international and intergovernmental 
organisations in order to promote professional development of members of courts and tribunals. 
In addition, further contact must be sought to national judicial training bodies to increase the 
usage of the materials developed by EASO.
Considering the diverse professional development structures in place in the EU+ countries in the 
area of asylum law, EASO can bring a genuine added value in the harmonisation of professional 
development standards and by ensuring that the materials available both reflect a truly European 
understanding of the asylum acquis and are of a suitably high level of quality.
The diverse structures, or indeed lack of structures, in the EU+ countries represents a challenge, 
however, EASO already has a well-functioning and robust network of national contact persons 
representing each EU+ country as well as additional relevant stakeholders. Furthering the links 
and enhancing the relationship to National Judicial Training Bodies also presents a challenge to 
be addressed in 2017. Ensuring the successful implementation of the activities outlined above will 
further the multiannual objective of contributing to the coherent implementation of the CEAS 
and advancing practical cooperation among EU+ countries on asylum while at the same time 
ensuring full respect for the principle of the independence of the judiciary.

Budget line and allocated amount

Human resources and allocated staff

3202 Asylum Processes: EUR 550 000
2 AD, 0.5 AST, 2 CA

Objectives and results

Objective 1

Advancing the creation of Professional Development Materials

Expected results in 
2017

-  New sets of Professional Development Materials consisting of a Judicial Analysis and/
or a Judicial Trainer’s Guidance Note will be developed and made available to relevant 
stakeholders on a topic to be agreed in consensus with the EASO network of court 
and tribunal members.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 61

Indicators

Indicator

Latest known 
result

Target for 
2017

Means and frequency of 
verification

Number of Professional development 
sets for members of courts and tribunals 
in EU+ countries developed and 
published.

2014: N/A
2015: 2

6

Annual activity summary, 
presented in the annual 
conference of the EASO network 
of Courts and Tribunals

Main outputs/actions in 2017

Main outputs/actions

Develop and distribute at least two sets of Professional Development Materials for 
members of courts and tribunals, in the form of Judicial Analysis and/or Judicial Trainer’s 
Guidance Note.

When

Q1–Q4

Publish the relevant materials developed under the auspices of the EASO Professional 
Development Series for members of courts and tribunals in 2017.

Q1-Q4

Objective 2

Implementing Professional Development Meetings for members of courts and tribunals.

Objectives and results

Expected results 
in 2017

Professional Development Sessions organised

Indicator

Latest result

Target for 2017

Indicators

2014: 1
2015: 4

2014: 8 
2015: 118

2014: N/A
2015: 1

2014: 93%
2015: 94%

6

Means and frequency of 
verification

Annual activity summary, 
presented in the annual 
conference of the EASO network 
of Courts and Tribunals

150 members of courts and 
tribunals to participate in 
Professional Development 
Meetings organised by EASO

Annual activity summary, 
presented in the annual 
conference of the EASO network 
of Courts and Tribunals

1

Minimum 80% positive 
satisfaction rating in respect 
of each session from all 
replies received.

Annual activity summary, 
presented in the annual 
conference of the EASO network 
of Courts and Tribunals

Session evaluation forms, after 
each event.

Number of professional 
development meetings 
(workshops, conferences 
etc.) organised

Number of participants in 
professional development 
meetings organised

Number of conferences 
for members of courts and 
tribunals organised

Level of satisfaction of 
participants in professional 
development sessions 
organised

Main outputs/actions

Main outputs/actions in 2017

Organise at least 6 Professional Development Meetings on subjects covered by the EASO 
Professional Development Series.

Organise a conference for members of courts and tribunals.

When

Q1-Q4

Q3–Q4

62 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Objectives and results

Objective 3

Expected 
results in 2017

Stimulating dialogue with judicial stakeholders in the field of asylum (incl. enhancing the 
relationship of EASO with National Judicial Training Bodies (NJTB) in the EU+)
Continued cooperation with the EASO Network of Court and Tribunal Members.
Maintain dialogue on the exchange the information and good practices with relevant associations, 
international and intergovernmental organisations, and, where relevant, civil society.
Establishing cooperation with National Judicial Training Bodies (NJTB) and creating a dialogue on 
the exchange the information, EASO activities and good practices with NJTB

Indicators

Indicator

Latest known result

Number of stakeholders 
participating in the EASO 
Network of Court and 
Tribunal Members

Number of coordination 
and planning meetings of 
the Network organised

Number of (bi-lateral) 
meetings organised with 
National Judicial Training 
Bodies

Level of satisfaction with 
the work of the network

2013: more than 25 
confirmed members
2014: more than 30 
confirmed members
2015: more than 36 
confirmed members
2014: 1
2015: 1

N/A

N/A

Target for 
2017
Maintaining 
the number of 
stakeholders 
of 2016

Means and frequency of verification

Annual activity summary, presented 
in the annual meeting of the EASO 
Quality National Contact Points

1

5

80% and 
higher

Annual activity summary, presented 
in the annual coordination and 
planning meeting of the EASO 
Network of Court and Tribunal 
Members
Annual activity summary, presented 
in the annual coordination and 
planning meeting of the EASO 
Network of Court and Tribunal 
Members EASO meeting of the 
National Judicial Training Bodies
Survey results
Yearly

Main outputs/actions
Organise an annual planning and coordination meeting.
Quarterly newsletter updates shared with the Network

Main outputs/actions in 2017

When
Q1-Q4
Q1-Q4

Objectives and results

Objective 4

Expected 
results in 2017

Facilitating the exchange of information on European and national jurisprudence in order to 
foster judicial convergence in the field of international protection.
Create a dedicated jurisprudence repository in the form of a case-law database aimed at serving 
the needs of members of courts and tribunals but also of relevance for other EASO activities

Latest known 
result
N/A

Indicator

Online availability of 
a searchable, interactive publicly 
accessible database of European 
and national jurisprudence 
related to asylum law

Indicators

Target for 2017

Establish the parameters 
(technical and substantive) for 
the implementation of a fully 
interactive -publicly accessible 
case-law database

Means and frequency of 
verification
Access of database;
Periodic review of new 
jurisprudence to be added 
to the database

Main outputs/actions

Plan, develop, populate and roll-out a case-law database on asylum law

When

Q1-Q4

Main outputs/actions in 2017

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 63

5.5. Dublin Network

5.5. Dublin Network
Overview/
Description of the 
activity

EU Member States are responsible for applying the Dublin system. In particular, the 
Member States are responsible for allocating adequate resources to increase the 
number of Dublin transfers and reduce delays related to the transfers. Member States 
also need to consistently apply the legal clauses related to family reunification and 
make broader and more regular use of the discretionary clauses which allow the 
Member States to decide to examine an asylum application and consequently relieve 
the pressure on the Member States with external borders.
In 2017 EASO will enhance the activities of the Dublin network and will reinforce the 
cooperation and exchanges between the participating national Dublin Units.

Budget line and allocated amount

3202 Asylum Processes: EUR 75 000

Human resources and allocated staff

1 AD, 1 AST

Objectives and results

Objective 1

Enhance cooperation and information sharing among the 32 national Dublin Units 
participating in the network.

Expected results in 
2017

-  Increased use of the network by the Dublin units as a forum for discussion of 

current needs and priorities within the Dublin context.

-  Increased number of measures/cooperation initiated/supported by the Network

Indicator

Indicators

Latest known 
result

Number of meetings organised;
Number of participants;
Level of satisfaction of the participants.

Number of queries submitted by Dublin units 
and responded within the network.

Number of Dublin-related practical tools 
identified and developed

N/A

N/A

N/A

Target for 
2017

Means and frequency of 
verification

2

EASO’s administrative 
records/Regularly

15% higher 
than 2016

1

EASO’s administrative 
records/Regularly

EASO’s administrative 
records/Regularly

Main outputs/actions in 2017

Main outputs/actions

Organise regular meetings of the Steering Group and of the Dublin Expert Network and any 
other events agreed in the framework of the Network.

Maintain an online platform for the purposes of the Network, which would facilitate 
communication within the Network and sharing of information and expertise (including through 
queries).

Coordinate and facilitate the regular reporting by the Dublin National Contact Points

Prepare and share with the Network a periodic update report on Dublin-related developments, 
including statistical information, updates from the Member States, updates on EASO activities, 
etc.

Develop practical tools of cooperation and guidance.

When

Q1–Q4

Q1–Q4

Q1–Q4

Q1–Q4

Q1–Q4

64 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

5.6. Reception

5.6. Reception
Overview/
Description of the 
activity

In close cooperation with relevant organisations and networks (e.g. the European 
Platform of Reception Agencies, EPRA) already operating in the field, EASO will further 
develop the dedicated network of reception authorities in line with the European 
Agenda on Migration.
Through this network, EASO will foster the exchange of information and best practices 
on reception systems within the framework of the CEAS. EASO will also further develop 
guidance on operational standards and indicators in the field of reception.

Budget line and allocated amount

3202 Asylum Processes: EUR 150 000

Human resources and allocated staff

1 AD, 0.5 CA, 0.5 AST

Objective 1

Enhance practical cooperation and promote best practices in the field of reception

Expected results 
in 2017

-  Improved tools used by EU+ national authorities on reception
-  Improved cooperation and good practices disseminated on reception

Objectives and results

Indicators

Target for 2017

3 meetings organized; 80% on 
satisfaction surveys;.

Latest 
known result

2015: 2 
meetings 
organized

Means and 
frequency of 
verification

Operational/ 
administrative 
records and surveys.

2016: 1

1 Practical tool developed and 
published

Indicator

Meetings organised;
Number of participants;
Level of satisfaction of the 
participants;
Use of the output of the 
meetings.

Number of practical tools, 
including guidance material 
on operational standards and 
indicators, to be developed and 
published

Main outputs/actions

Reception Network and practical cooperation meetings

Main outputs/actions in 2017

Further develop the new dedicated network of reception authorities and work in cooperation 
with the partners involved, in particular EPRA.

Organise EASO practical cooperation meetings on reception systems and conditions.

Organise at least one EASO practical cooperation meeting in contingency planning and 
preparedness for possible influxes of asylum seekers in the reception context.

Development of tools

Further develop standards and indicators for reception systems

When

Q1–Q4

Q1–Q4

Q1–Q4

Q1-Q4

Q1–Q4

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 65

5.7.  Integration and Return

5.7. Integration and Return
Overview/
Description of the 
activity

The role of the MS national authorities tasked with assessing claims for international 
protection is both to grant protection to those in need but at the same time also to 
safeguard the asylum system against abuse, as this erodes the public confidence in 
international protection. Consequently, EASO activities aim to develop and support the link 
between the asylum and reception procedure to the procedures, which follow after the 
decision on an asylum application, i.e. return or integration.
Integration and return form an integral part of well-functioning asylum and migration 
policies. Introducing such measures earlier on in the asylum and reception process can 
enhance their effectiveness.
In 2017, EASO will continue to foster practical cooperation in the areas of integration 
and return within the asylum and reception system. EASO will facilitate exchange of 
information and best practices to mainstream elements of return and integration at 
various stages of the asylum process and reception systems. In doing so, EASO will closely 
cooperate with relevant actors in these fields, in particular the European Border and Coast 
Guard Agency which has a leading operational role in the field of return, but also the 
European Migration Network Return Expert Group, the European Reintegration Instrument 
Network, the National Contact Points of Integration of the European Commission etc.

Budget line and allocated amount

3301 Operational Support: EUR 50 000

Human resources and allocated staff

1 AD, 1 CA

Objective 1

Expected results in 
2017

Objectives and results

Enhance practical cooperation and promote best practices that support the link 
between the asylum and reception processes and the procedures, which follow after 
the decision on an asylum application, i.e. return or integration.

-  Improved tools used by EU+ national authorities for taking into account integration 

and return during the asylum and reception process

-  Improved cooperation and good practices disseminated on taking into account 
integration and return (with respect to return, in close coordination with the 
European Border and Coast Guard Agency) during the asylum and reception process.

Indicator

Number of tools used/promoted.

Meetings organised;
Number of participants;
Level of satisfaction of the participants; 
Use of the output of the meetings.

Main outputs/actions

Mapping of practical cooperation tools

Indicators

Latest 
known result

Target for 2017

N/A

N/A

Tools used in 3 operational 
support activities

1 meeting organized; 80% of 
Member States participating; 
80% on satisfaction surveys.

Means and frequency 
of verification

Operational/ 
administrative records 
and surveys.

Main outputs/actions in 2017

When

Use/promote existing and develop new practical cooperation tools that link asylum and reception 
processes with the integration of persons granted international protection.

Q1–Q4

Cooperation meetings

Organise at least one EASO practical cooperation meeting.

Cooperate with existing actors in return and integration, including with Frontex and the European 
Reintegration Instrument Network (ERIN).

Q2-Q3

Q1–Q4

66 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

5.8. Country guidance for convergence

5.8. Country guidance for convergence
Overview/
Description of the 
activity

Recognition rate data provides evidence that recognition rates may vary considerably 
from MS to MS but also that there may be legitimate reasons for such national 
differences. A mapping of MS’ policy-making procedures revealed significant 
differences across MS in the creation of policy and the use of COI in decision-making.
The aim of the ‘convergence’ exercise mandated by the 21 April Council Conclusions 
is to improve harmonisation of asylum decision-making so that MS move closer to 
similar cases receiving similar treatment and outcomes wherever they are lodged in 
the EU, one of the principal aims of the Common European Asylum System (CEAS).
Therefore, the Country Guidance Network (“the Network”) should support 
convergence of asylum decision practices by jointly interpreting the situation in 
countries of origin and delivering country guidance notes to MS.
It should also improve the policy relevance of both EASO COI production (by proposing 
modifications to the ToR for future COI reports and by setting priorities for EASO COI 
production at EU level) as well as EASO horizontal guidance on elements of the CEAS.

Budget line and allocated amount

3103 Country of Origin Information: EUR 100 000

Human resources and allocated staff

2 AD, 0.5 AST

Objective 1

Expected results 
in 2017

Objectives and results

Information-collection and Analysis of divergences in country-specific national decision 
practices, of the main reasons for these divergences, of the actual situation in the 
countries of origin, and of existing standards and guidance/tools on relevant elements 
of the CEAS

-  Identification and analysis of main divergences in national decision practices on specific 

countries of origin

-  Analyses of the actual situation in the countries of origin (based on joint COI)
-  Analyses of applicable standards and existing guidance/tools on elements of the CEAS 
most relevant for the processing of applications from the particular country of origin

Indicators

Indicator

Latest known result

Number of questionnaires
Number of EASO analyses 
made in support of the 
assessment work of the 
Network (COI/Horizontal)

2016: 1
2016: 2

Target for 
2017
2
Up to 4

Means and frequency of verification

Compilation of questionnaires
Analyses finalised and shared with 
Network; Overview report presented 
at annual general Country Guidance 
Network meeting

Main outputs/actions in 2017

Main outputs/actions
Compilation of questionnaire outcomes
Production of specific analyses (on COI, on specific elements of the CEAS) 
in support of the assessment work of the Country Guidance Network

When
Q1-4
Q1-4

Objectives and results

Objective 2

Increase the level of convergence through the joint development of country-specific guidance 
based on joint EASO COI, EASO horizontal guidance/tools and other relevant input

Expected results 
in 2017

-  Consolidation of the EASO Country Guidance Network
-  Commonly agreed methodology for the development of Country Guidance is adopted
-  Country guidance Notes developed/updated and made available to Member States’ 

officials.

 
   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 67

Indicators

Indicator

Latest result

Adoption of a commonly agreed 
methodology for the development 
of Country Guidance
Number of Country Guidance Notes 
to be developed or updated and 
adopted by the EASO Management 
Board
Number of Country Guidance 
Network meetings and level of 
satisfaction
Number of drafting team meetings

Level of satisfaction with the 
Network meetings

N/A

N/A

2

2

Target for 
2017
1

Means and frequency of verification

Endorsed methodology

2

Up to 4

Adopted Country Guidance Notes; 
Overview report presented at annual 
general Country Guidance Network 
meeting
Meeting reports

Up to 4

80% and 
higher

Minutes, outcomes (draft sections of 
guidance notes produced)
Meeting evaluation forms, after each 
event.

Main outputs/actions in 2017

Main outputs/actions

Adoption of an EASO methodology for the development of Country Guidance

Development/Update and publication of 2 Country Guidance Notes

Organisation of meetings of the Country Guidance Network and Country Guidance drafting teams 
to steer the development of the Country Guidance 

When

Q1-Q2

Q2, Q3, Q4

Q1-Q4

5.9. Other tools for permanent support

5.9.a. EASO queries
Overview/
Description of the 
activity

EASO will further enhance consultation and exchange of information between EU+ 
countries, through enhancing the use of the EASO queries.
EASO will manage the procedure of receiving queries, sending query requests to the 
EU+ countries, consolidating the responses and maintaining a structured archive of the 
queries. Efforts will be taken to use modern online tools and technologies to facilitate 
the exchanges and share more efficiently the results.

Budget line and allocated amount

3101: Information and Documentation System and Annual Report: EUR 5 000

Human resources and allocated staff

0.5 AST

Objectives and results

Objective 1

Consolidate and develop further the EASO query system in order to timely address 
queries related to policies and practices for the implementation of the CEAS.

Expected results in 
2017

-  Increased use of the query system by the EU+ countries.

Indicators

Latest known 
result

Target for 2017

2015: 16

Up to 25 queries

Means and frequency of 
verification

EASO’s administrative 
records/Regularly

Indicator

Number of queries addressed;
Average time to address the query;
Use of the query reports;
Degree of satisfaction of Member 
States.

68 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Main outputs/actions in 2017

Main outputs/actions

Manage the procedure of requesting, sending and responding to queries and keep an archive of 
past queries.

When

Q1 – Q4

5.9.b. List of available languages
Overview/
Description of the 
activity

In order to have access to wider interpretation, EASO will support EU+ countries 
in having easy access to all available languages for interpretation in the other EU+ 
countries through the List of Available Languages (LAL). EASO will monitor the use of 
LAL by EU+ countries and will implement the use of the recently developed technical 
solutions in EU+ countries to facilitate use of the List of Available Languages (LAL).

Budget line and allocated amount

3301 Operational Support: EUR 60 000

Human resources and allocated staff

0.5 AD, 0.5 CA

Objective 1

Enhance the access of all Member States to interpretation services across the EU

Expected results in 
2017

-  Improved access to tools that facilitate interpretation services across the EU

Objectives and results

Indicator

Latest known result

Target for 2017

Indicators

Number of contacts established 
between EU+ countries to use the 
List of Available Languages;
Data gathered on the 
languages most requested for 
interpretation.

N/A

80% of MS provide 
information for updated 
LAL; data available on top 
5 requested languages.

Technical solution used;
Degree of satisfaction of EU+ 
countries with the pilot technical 
solution.

The launch of the 
Techncial solution 
was postponed due to 
other priorities in 2016.

Two technical solutions 
used in EU+ countries

Main outputs/actions

Maintain the List of Available Languages

Main outputs/actions in 2017

Review, update and monitor the List of Available Languages for interpretation.

Practical cooperation meeting

Organise at least one EASO practical cooperation meeting with EU+ countries to 
discuss technical solutions for increased use of the List of Available Languages as well as 
subsequent provision of technical tools.

Use of technical solution

Means and 
frequency of 
verification

Operational/ 
administrative 
records and 
surveys.

Operational/ 
administrative 
records and 
surveys.

When

Q1–Q4

Q1–Q4

Use the technical solution to facilitate use of the list of available languages.

Q1–Q4

 
   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 69

5.9.c. Information and communications technology
Overview/
Description of 
the activity

EASO will explore the possibility of increasing efficiency in casehandling. In the framework of 
the European Agenda on Migration, efforts are taken on the one hand for existing divergences 
in national asylum policy practices to disappear, and on the other hand to provide operational 
support on the ground. EASO will further develop ways to best deliver and optimise operational 
support, including by cooperating with EU Member States and Frontex, in full respect of 
fundamental human rights, and to explore how biometric identifiers can be used.
EASO will support practical cooperation and exchange of best practices in respect of the above, 
including with respect to access to new business models and technical solutions which can 
contribute to improve the flexibility of the national asylum and reception systems in the EU+.
EASO will continue to provide support to EU+ countries to develop concrete technical solutions 
in the field of asylum, including exploring the potential use of EU standerised tools and formats.

Budget line and allocated amount

Human resources and allocated staff

3301 Operational Support: EUR 150 000

0.5 AD, 1 AST

Objectives and results

Objective 1

Develop and implement technical solutions which can contribute to improving the 
flexibility and efficiency of national asylum and reception systems in the EU+.

Expected results in 
2017

- Improved practical cooperation on technical solutions
- New technical solutions used by EU+ countries

Indicator

Latest known 
result

Indicators

Target for 2017

Number of technical solutions 
developed.

N/A

2 technical solutions developed

Means and frequency of 
verification

Operational/ 
administrative records 
and surveys.

Main outputs/actions

Practical cooperation meeting

Main outputs/actions in 2017

Organise at least one EASO practical cooperation meeting to explore how EASO can support EU+ 
countries to develop concrete technical solutions for asylum and reception systems.

Development of technical solutions

When

Q1-Q3

Develop concrete technical solutions in the field of asylum, including exploring the potential use 
of EU standarised tools and formats.

Q1-Q4

70 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

6.  External dimension

6.1. Third Country support

6.1. Third Country support
Overview/
Description of the 
activity

In line with the Global Approach to Migration and Mobility, the European Agenda on 
Migration, the 2016 Commission Communication on establishing a new Partnership 
Framework with Third Countries under the European Agenda on Migration, the EASO 
External Action Strategy and within the framework of the EU external relations policy 
overall, EASO will strengthen its cooperation with, and increase its support to, Third 
Countries. Based on the 2016 Commission Communication, EASO will support, as 
appropriate, the approach of renewed partnerships with Third Countries, through 
tailored “compacts” that will be developed according to the situation and needs of 
each partner Third Country, depending on whether it is a country of origin, country of 
transit or a country hosting many IDPs. Any EASO support will be targeted and limited 
to priority countries and coordinated with the Commission and EEAS. As part of this, 
EASO will support capacity building in key EU neighbouring Third Countries’ asylum and 
reception systems. EASO will provide increased support to the Western Balkans region 
and Turkey, including through the implementation of IPA Programme ‘Regional Support 
to Protection-Sensitive Migration Management in the Western Balkans and Turkey’ (IPA 
Programme), as well as in relation to the implementation of the Regional Development 
and Protection Programmes (RDPPs), in particular with respect to North Africa, and to 
other countries specifically targeted in the ‘compact’ approach.
The IPA Programme specifically aims to support in the development of a capacity 
for strengthening identification, registration and return mechanisms in the Western 
Balkans region with specific focus on Serbia and the former Yugoslav Republic of 
Macedonia, with a view to improve their operational response to mixed migratory 
flows.
To follow up on the Valletta Summit Action Plan of November 2015, EASO will support, 
as appropriate, Third Countries by providing training and improve the quality of the 
asylum process, in countries of origin, transit and destination.
EASO’s interventions to support Third Countries will be done in cooperation with the 
European Commission, EU Member States, Frontex, UNHCR and other relevant actors.

Budget line and allocated amount

3203 External dimension and resettlement: EUR 718 355
4102 IPA programme: Regional Support to protection-sensitive migration 
management in the Western Balkans and Turkey: EUR 455 000 p.m.

Human resources and allocated staff 2 AD 1 AST, 1 CA

Objectives and results

Objective 1

Western Balkans and Turkey: Provide capacity building and, where appropriate, operational 
support to Western Balkans and Turkey for the management of fluctuating migration flows 
and for the development and adoption of improved asylum and international protection 
systems, which are in line with EU requirements.

Expected 
results in 2017

-  Improved capacity by authorities in WB countries to refer applicants for international 

protection to the asylum system in the respective countries.

-  The WB countries receiving EASO support have taken steps to establish/adjust the national 
asylum systems and practices, to be compatible with the EU and international standards.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 71

Latest known 
result

2016: IPA 
Programme 
implementation 
started

Indicators

Target for 2017

10 support measures and/or capacity 
building activities implemented; 80% 
on satisfaction surveys;
85% of proposed procedures put in 
place.
At least two countries supported have 
taken clear steps to establish/adjust 
the national asylum systems and 
practices.

Means and 
frequency of 
verification

Operational/ 
administrative 
records and surveys, 
self-reporting of 
changes, Third 
Countries/EASO/
COM statistical data 
collection.

Main outputs/actions in 2017

Indicator

Number of IPA related 
activities with EASO 
involvement implemented;
Number of capacity building 
activities implemented;
Number of other support 
measures implemented;
Level of satisfaction of the 
partner countries involved.

Main outputs/actions

Implement support measures in relevant WB countries and Turkey in line with, and as appropriate to 
complement, roadmaps/action plans developed and funded under the IPA Programme.

Operational support as and when necessary to support activities such as standard operating 
procedures for dealing with different types of migrant groups, though focusing on persons in need of 
international protection, including for particularly vulnerable applicants.

Capacity building activities including trainings, tailor-made seminars, Technical Assistance and 
on-the-job training, study visits etc.

When

Q1-Q4

Q1-Q4

Q1-Q4

Objectives and results

Objective 2

North Africa: Provide capacity building and, where appropriate, operational support to 
contribute to and complement the implementation of Regional Development and Protection 
Programmes (RDPPs), with a particular regional focus on North Africa (Pillar 1 of the RDPP 
North Africa) and to follow up on the Valletta Summit Action Plan of November 2015 by, as 
appropriate, providing training and improve the quality of the asylum process, in countries of 
origin, transit and destination.

Expected 
results in 2017

-  Improved capacity by authorities in the North Africa region, and broader as per the 

‘compacts’ approach referred to above, to establish/adjust the national asylum systems 
and practices, to be compatible with the EU and international standards.

72 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Indicator

Latest result

Target for 2017

Indicators

Number of RDPPs and or 
complementing activities with 
EASO involvement;
Number and sort of support 
measures implemented;
Number of meetings, trainings 
and workshops;
Number of participants;
Level of satisfaction of the 
participants/stakeholders;
Use of the output of the meeting;
Level of satisfaction of the 
stakeholders involved.

Main outputs/actions

2016:
ENPI Project 
implemented

10 support measures 
and/or capacity building 
activities implemented; 
80% on satisfaction 
surveys;
85% of proposed 
procedures put in place;
At least two countries 
supported have taken 
clear steps to establish/
adjust the national asylum 
systems and practices.

Main outputs/actions in 2017

Means and frequency of 
verification

Operational/ administrative 
records and surveys, self-
reporting of changes, Third 
Countries/EASO/COM 
statistical data collection.

Implement support measures in North Africa, particulaly in Morocco and Tunisia, to follow up 
on lessons learnt from the EASO implemented ENPI project, in line with, and as appropriate to 
complement, roadmaps/action plans developed under the RDPP North Africa Programme

Implement support measures, as appropriate, to contribute to the Commission’s ‘compact’ 
approach in strategically targeted Third Countries and in coordination and cooperation with the 
Commission and other relevant stakeholders including UNHCR.

Where necessary, support activities, such as standard operating procedures, for dealing with 
different types of migrant groups, though focusing on persons in need of international protection

Capacity building activities including trainings, tailor-made seminars, Technical Assistance and 
on-the-job training, study visits etc.

When

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Organise EASO practical cooperation workshops/meetings with the EU+ countries’ /Third countries.

Q1-Q4

Follow-up Valletta Summit Action Plan of November 2015 by providing training and improve the 
quality of the asylum process, in countries of origin, transit and destination.

Q1-Q4

6.2. Resettlement

6.2. Resettlement
Overview/
Description of the 
activity

EASO will, in cooperation with UNHCR and other relevant actors, support the 
implementation of the European resettlement scheme and support other resettlement 
actions of EU+ countries, in addition to the agreed scheme. EASO aims at strengthening 
the EU’s role in this area, in cooperation with the European Commission, with a view to 
meeting the international protection needs of refugees in Third Countries and showing 
solidarity with their host countries.
EASO welcomes the Commission’s proposal for a Union Resettlement Framework and 
the efforts to provide for legal and safe arrival of Third Country nationals or stateless 
persons in need of international protection and to contribute to international resettlement 
initiatives and will undertake the necessary preparatory steps in order to implement the 
measures set out in the said proposal in line with the EASO mandate.
EASO will support the exchange of information on resettlement. In addition, a pilot project 
to support newly resettling EU Member States will be set up in a strategic third country.

Budget line and allocated amount

3203 External dimension and resettlement: EUR 939 387

Human resources and allocated staff

1.5 AD, 1 AST, 1 CA, 1 SNE

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 73

Objectives and results

Objective 1

Contribute to the enhanced implementation of the European resettlement schemes

Expected 
results in 2017

-  Improved implementation of the European resettlement schemes (all EU+ states 

successfully resettling in line with to agreed targets)

-  Increased coordination and exchange of information between the EU+ countries, including 

on data collection on Resettlement.

Indicator

Number of activities specifically targeting EU+ 
countries which have limited prior experience 
with resettlement organised;
Number of activities undertaken to support the 
European Resettlement scheme.
Level of satisfaction of the beneficiaries.

Number of EU+ countries participating in the 
pilot project.

Number of methodologies and tools developed/
use promoted, also in cooperation with ongoing 
EU projects in this field (e.g. EU-Frank);

Number of reports on resettlement data issued;
Number of recipients of the reports.

Main outputs/actions

Support measures/activities on resettlement

Indicators

Latest 
known 
result

N/A

Target for 2017

3 support measures 
implemented;
80% on satisfaction 
surveys.

Means and 
frequency of 
verification

Operational/ 
administrative 
records and surveys.

N/A

N/A

N/A

10 EU+ countries 
participate.

Tools used to support 
EU+ countries.

6 reports issued; 
received by all EU+ 
countries.

Implement at least one support activity with EU Member States and participating Associated 
Countries, which have no prior experience with resettlement.

Facilitate resettlement, by developing a pilot projectin a third country.

Development and use of methodologies and tools

Develop and promote use of methodologies and tools for strengthening EU+ countries’ ability to 
resettle refugees and promote cooperation under the European Resettlement schemes.

Continue regular data collections on Resettlement and produce related analytical reports.

Q1-Q4

Practical cooperation meeting

Organise at least one EASO practical cooperation expert meeting on resettlement in synergy with 
the other various EU and international initiatives on resettlement.

Q1-Q4

When

Q1-Q4

Q1-Q4

Q1-Q4

74 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

7.  Horizontal activities

7.1. Civil society and consultative forum

7.1. Civil society and consultative forum
Overview/
Description of the 
activity

In order to enhance multidimensional cooperation between EASO and civil society, 
EASO will further promote the participation of representatives from the civil society 
to relevant meetings and activities. The quality and effectiveness of the consultations 
with civil society on key documents will be strengthen, reinforcing the feedback flow 
to the responding organisations. Direct involvement of civil society organizations in 
EASO’s support activities will be explored.
The new proposal of Regulation of EASO foresees a revision of the composition and 
working methods of the EASO Consultative Forum. To this end, EASO will evaluate the 
lessons learnt from the functioning of the Consultative Forum since its establishment 
and will make a proposal for the setup of the revised Consultative Forum.
EASO will actively participate in civil society networks in the field of asylum, at EU and 
national levels, identifying developments relevant for EASO, reviewing and channelling 
inputs, providing contributions where appropriate. Furthermore, EASO will contribute 
to the activities of the Consultative Forum of other JHA Agencies, of the European 
Migration Forum and other similar bodies.

Budget line and allocated amount

3401 Cooperation with civil society: EUR 90 000

Human resources and allocated staff

1 AD, 1 AST

Objectives and results

Objective 1

Enhance multidimensional beneficial synergies between EASO and a diversified set of 
civil society actors working in the field of international protection.

Expected results in 
2017

Strengthen win-win relationships with civil society organizations at multiple levels
Capitalize, map and report EASO’s involvement with civil society promoting 
a streamlined approach
Review the format and methods of the EASO Consultative Forum to in line with the 
proposal of new regulation

Indicator

Latest known result

Target for 2017 Means and frequency of 

Indicators

Number of meetings/activities with civil 
society representatives.

Number of new working contacts 
established with CSOs in the field of 
international protection

Number and sort of consultations with 
civil society conducted;
Number of organisations consulted;
Number of contributions received;
Use of the contributions received.

Degree of relevance and viability of the 
revision of the Consultative Forum

2015: 30

n/a

36

20

2015:
4 consultations
100 organisations
50 contributions

12 consultations
120 organisations
75 contributions

verification

Quarterly monitoring

Quarterly monitoring

Quarterly monitoring

n/a

High relevance 
and suitability

Feedback from 
Management Board and 
external stakeholders

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 75

Main outputs/actions

Horizontal level

Main outputs/actions in 2017

Contribute to the activities of the Consultative Forum of other JHA Agencies, of the 
European Migration Forum and other similar bodies

Participate in civil society networks in the field of asylum, at EU and national levels 
identifying developments relevant for EASO, reviewing and channelling inputs, providing 
contributions where appropriate.

Organize internal and external consultations on the role of civil society in EASO’s work 
with a view to elaborate proposals to increase the involvement of civil society

Acknowledge, report and promote EASO cooperation with civil society

Consultative Forum

External study to evaluate the lessons learnt from the functioning of the Consultative 
Forum since its establishment and make a proposal for the setup of the revised 
Consultative Forum

Draft the proposal for the setup (composition and working methods) of the new EASO 
Consultative Forum as per proposal of Regulation

Coordinate the work of the Secretariat of EASO Consultative Forum

Organize the meetings of the EASO Consultative Forum accoding to its revised structure

Meetings and targeted activities

Organize thematic/information meetings in Member States for CSOs operating in areas 
relevant to the work of EASO

Provide at least 2 targeted training sessions on relocation and the EU legal framework to 
relevant CSOs providing support to applicants for international protection in Greece and 
Italy

Test the viability through pilot activities for the participation of CSOs in the delivery of 
support activities in Member States

Explore ways to build synergies with relevant CSOs operating in Greece and Italy for 
timely referral of vulnerable groups

Consultations

Consult relevant civil society organisations regarding key EASO documents, such as the 
Work Programme, the Annual Report on the Situation of asylum in the EU and the Annual 
Activity Report.

When

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

76 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

7.2. EASO communication and stakeholders relations

7.2. EASO communication and stakeholders relations
Overview/
Description of the 
activity

EASO will promote multi-directional synergies among all relevant stakeholders of 
its cooperation network. EASO will strengthen a coordinated approach, the flow of 
information, the convergence and coherence of policies and practices related to its 
mandate.
EASO will maintain close cooperation with the European Commission, the Council of the 
European Union and the European Parliament. Regular policy meetings at all levels and 
regular policy-related videoconferences with different stakeholders, in particular the 
European Commission (DG Migration and Home Affairs) will take place. EASO will also 
maintain close contacts with the Members of the EASO Management Board, the host 
country authorities and other stakeholders.
Cooperation with UNHCR and other international organisations, such as the Council 
of Europe, the General Directors of Immigration Services Conference (GDISC), the 
Intergovernmental Consultations on Migration, Asylum and Refugees (IGC) and 
the International Organisation for Migration (IOM) will continue in 2017. EASO will 
participate in meetings and conferences and will actively participate in their work.
The cooperation between the EU Agencies will carry on in 2017, both through the EU 
Agencies’ networks, in particular the JHA Agencies’ network, and through bilateral 
collaboration. Enhanced cooperation and coordination of activities on the ground 
will be promoted in the context of the hotspot approach and of relocation among all 
participating agencies, in particular Frontex, eu-LISA, Eurojust, EUROPOL and FRA.
The Communication and Stakeholder Unit will also be responsible for the preparation, 
administration and financial management of the EASO Management Board meetings. 
The aim is to organise at least 3 meetings of the EASO Management Board every year.
In 2017 EASO Press, Communication and Stakeholders Relations team will finalise a new 
visual identity of the Agency. We will also revise our communication strategy, with the 
aim of making EASO Press, Communication and Stakeholders Relations efforts more 
dynamic and effective. EASO will also strive at communicating in a cost-effective manner. 
The work will be structured upon yearly Communication plans and specific ad hoc 
communication plans to promote specific tools, products or operations.
Moreover, EASO Communications aims at restructuring and modernising its 
communications tools such as, the monthly newsletter.

Budget line and allocated 
amount

2306 Administrative internal and external meetings expenditures: EUR 280,000
2309 Administrative translations and interpretation costs: EUR 650,000;
2310 Administrative publications: EUR 150,000;
2311 Communications: EUR 250,000.
3402 Cooperation stakeholders: EUR 100, 000 

Human resources and 
allocated staff

3 AD, 3 AST, 9 CA

Objective 1

Expected results in 
2017

Objectives and results

Enhancing the reputation of the Agency and strengthening the credibility with key 
stakeholders, including other EU Bodies, Agencies and Institutions, in particular the 
European Commission, the European Parliament and the Council of the European Union 
(including Member States).

- Strengthening of relationship with EASO key stakeholders.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 77

Indicator

Number of meetings with key stakeholders, 
including Member States and MEPs

Indicators

Latest known 
result

2015: 18

Number of VIP visits and other visits to EASO

2015: 15

Number of briefings with Expert Public

2015: 2

Target for 
2017

Means and frequency of 
verification

35

20

3

EASO’s administrative 
records/Regularly

EASO’s administrative 
records/Regularly

EASO’s administrative 
records/Regularly

Main outputs/actions

Organise and participate in external meetings.

Main outputs/actions in 2017

Organising of regular meetings with key stakeholders, also in the margins of events, such as 
the Council meetings, European Parliament and other fora.

Coordination of VIP visits and other visits to EASO.

Organising of meetings with relevant EU Member States

Organising briefings with Expert Public (such as journalists) at EASO

When

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Objective 2

Enhancing communication by explaining and promoting EASO’s work, tools and activities.

Expected results in 
2017

- Significant increase in EASO presence in the press
- Significant increase in following on EASO Web and Social Media

Objectives and results

Indicator

Latest result

Target for 2017

Indicators

Number of information 
meetings/events held

Number of press 
conferences/meetings

EASO Website and Social 
Media

2015: 20

2015: 3

30

4

2015:42000 EASO web 
monthly page views;
1656 followers on facebook 
and 484 followers on Twitter

Number of Translations 
and Publications

2015: 88 dossiers translated 
in various languages and 50 
Publications dossiers

Press interviews

2015: 100

Number of Press visits in 
Member States

EASO Newsletter

2015: 10

Means and frequency of 
verification

EASO’s administrative 
records/Regularly

EASO’s administrative 
records/Regularly

Annual report on 
statistics

EASO’s administrative 
records/Regularly

EASO’s administrative 
records/Regularly

EASO’s administrative 
records/Regularly

EASO Newsletter 
published online

100% increase in 
monthy page views;
200% increase in 
twitter and facebook 
following

88 dossiers translated 
in various languages 
and 50 Publications 
dossiers

150

4

10

78 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Main outputs/actions

Production of adequate EASO merchanidise tailormade for specific EASO audience

Main outputs/actions in 2017

Organising the EASO Information Day in MS

Organising the Communication Multipliers Meeting

Organising the Journalist Network Meeting

Organising thematic press conferences

Continously monitoring the EASO Web and enhancing EASO’s presence in Social Media

Ensuring quality in the production of Translations and Publications

Introduction of a Press Monitoring Tool

Organising strategic press interviews

Providing timely replies to information requests

Organising of press visits

Wider dissemination of EASO’s newsletter

When

Q1-Q4

Q2

Q1, Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Q2

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

Objective 3

Expected results in 
2017

Objectives and results

Organising the EASO Management Board meeting with the aim of continuously 
improving the communication channels between the EASO Management Board 
Members and the EASO Management by increasing the involvement and the 
participation of the Management Board Members in the activities of EASO and keeping 
the Management Board Members up to date with latest developments.

-  Strengthening and improving the relationship with EASO Management Board 

Members

Indicator

Indicators

Latest known 
result

Target for 
2017

Means and frequency of 
verification

Number of meetings with the EASO MB 
Members

2015:4

3

EASO’s administrative 
records/Regularly

Main outputs/actions

Organise at least 3 EASO Management Board Meetings.

Main outputs/actions in 2017

Regularly informing the EASO Management Board Members with current developments.

To improve the Resticted area on the Management Board website by streamlining 
information in a more coherent and organised manner.

To develop regular consultations with the EASO Management Board Members of pertinent 
issues effecting the management of EASO

When

Q1-Q4

Q1-Q4

Q1-Q4

Q1-Q4

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 79

Annexes

Annex I: Resource allocation per Activity

Staff directly allocated to activities
Activity

Human resources

AD

AST

CA

SNE

TOTAL

3. Operational Support
3.1. Italy
3.2. Greece
3.3. Other EU Member States
3.4. Development of support tools for operations
3.5. Development of support tools for the hotspots 
and relocation
4. Information, analysis and knowledge development
4.1. Country of Origin Information (COI)
4.2. Early Warning and Preparedness (EPS)
4.3. Information and Documentation System (IDS)
4.4. Annual report on the situation of asylum in the EU
4.5. Integration and further development of Asylum 
Information Systems
4.6. Research programme
5. Permanent support
5.1. Training
5.2. Asylum processes
5.3. Activities on vulnerable groups
5.4. Cooperation with members of courts and tribunals
5.5. Dublin network
5.6. Reception
5.7. Integration and Return
5.8. Country guidance for convergence
5.9.a. EASO queries
5.9.b. List of available languages
5.9.c. Information and communications technology
6. External dimension
6.1. Third Country support
6.2. Resettlement
7. Horizontal activities
7.1. Civil Society and Consultative Forum
7.2.EASO’s communication and stakeholders relations
TOTAL Operational

Other staff allocated to other horizontal/
administrative activities

11
13
5
2
3.5

9.5
6
0.5
0.5

4
7
3

1

3.5
1.5

2

1

2
0.5
0.5
0.5
1
0.5

0.5
0.5

1

1
1

1
3
34

11.5
5.5
2.5
2
1
1
1
2

0.5
0.5

2
1.5

1
3
88

19

5
6

1
0.5

1
4
1

1

3
1

2

0.5
1

0.5

1
1

9
38.5

1

2.5
2

0.5

1

1

8

20
26
8
3
5

14
12
5
2
1.5

3

16.5
7
4
4.5
2
2
2
2.5
0.5
1
1.5

4
4.5

2
15
168.5

14

33.5

66.5

Financial 
Resources
Amount
Titles 3-4
8,000,000
27,181,736
900,000
150,000
393,000

950,000
450,000
45,000
30,000
200,000

330,000

1,300,000
645,000
242,508
550,000
75,000
150,000
50,000
100,000
5,000
60,000
150,000

718,355
939,387

90,000
100,000
43,804,986
Titles 1 - 2
25,401,016

TOTAL

107

48

72

8

235

69,206,002

80 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Annex II: Financial resources 2017-2019

Table 1: Expenditure

Expenditure

Title 1

Title 2

Title 3

Title 4* (earmarked)

Total expenditure

2016 (including amendment 1 and 2)
Commitment 
appropriations
8,439,350

Payment 
appropriations
8,439,350

2017

Commitment 
appropriations
16,151,014

Payment 
appropriations
16,151,014

4,295,860

13,970,3371

20,100,9472

46,806,494

4,295,860

13,970,337

20,100,947

46,806,494

9,250,000

43,804,986

p.m.

9,250,000

43,804,986

p.m.

69,206,000

69,206,000

EXPENDITURE

Executed 
Budget 2015

Budget 
2016

Commitment appropriations

Draft Budget 2017
Agency 
request

Budget 
Forecast

VAR 
2017 / 
2016

Envisaged 
in 2018

Envisaged 
2019

5,533,271

8,439,350

16,151,014

27,798,498

36,600,978

Title 1
Staff Expenditure
11 Salaries & allowances

- of which external personnel
12 Expenditure relating to Staff 
recruitment
13 Mission expenses

14 Socio-medical infrastructure

15 Training

16 External Services

17 Receptions and events
Title 2
Infrastructure and operating expenditure
20 Rental of buildings and associated 
costs3
21 Information and communication 
technology
22 Movable property and associated 
costs
23 Current administrative expenditure

24 Postage / Telecommunications
Title 3
Operational expenditure
31 Information, Analysis and Knowledge 
Development
32 Support for MS practical cooperation

33 Operational support
34 Cooperation with civil society and 
stakeholders
Title 4
EASO participation in external projects
TOTAL EXPENDITURE

4,560,691

7,034,850

12,936,014

1,180,929

1,440,000

3,391,014*

274,283

306,000

970,000

145,910

126,000

138,167

292,500

54,892

144,000

358,336

531,000

992

5,000

260,000

830,000

250,000

900,000

5,000

22,535,998

29,477,998

17,634,482

23,156,391

4,901,516

6,321,607

1,780,000

2,550,000

390,000

512,121

1,360,000

1,785,859

375,000

492,424

1,350,000

1,772,727

7,500

9,848

2,937,077

4,295,860

9,250,000

12,792,500

13,223,864

971,434

1,527,740

3,735,000

4,310,000

4,472,500

816,517

710,334

1,630,000

2,110,000

2,760,000

121,078

120,000

535,000

802,500

1,051,364

923,568

1,697,120

3,040,000

104,480

240,666

310,000

5,135,000

4,352,500

435,000

587,500

6,076,799 13,970,337

43,804,986

46,380,002

46,861,159

469,809

280,000

2,110,000

2,687,008

2,250,793

4,713,250

2,807,832 11,369,543

36,791,735.62

112,150

70,000

190,000

2,960,000

2,880,000

6,300,000

6,600,000

36,920,002

37,171,159

200,000

210,000

540,874 20,100,947

p.m.

p.m.

p.m.

15,088,021 46,806,494

69,206,000

86,971,000

96,686,000

- of which establishment plan posts

3,379,762

5,594,850

9,545,000

1 
2 

* 
3 

Out of which € 896,207 earmarked 
 Given by EMAS pre-financing and EUR 150,000 in C1 to be retransferred to Title 3 as soon as the ENP balance is paid. In Title 4 there are currently additional 
EUR 143,441.73 in R0 carried over from previous years to complete the ENP project.
Includes the cost of 72 CAs
Including possible repayment of interest; detailed information as regards building policy provided in Table in Annex III

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 81

EXPENDITURE

Title 1
Staff Expenditure

Executed 
Budget 
2015

Budget 
2016

Payment appropriations

Draft Budget 2017

Agency 
request

Budget 
Forecast

VAR 
2017 / 
2016

Envisaged 
in 2018

Envisaged 
2019

5,344,611

8,439,350

16,151,014

27,798,498

36,600,978

11 Salaries & allowances

4,560,691

7,034,850

12,936,014

- of which establishment plan posts

3,379,762

5,594,850

9,545,000

- of which external personnel

1,180,929

1,440,000

3,391,014

12 Expenditure relating to Staff 
recruitment

13 Mission expenses

14 Socio-medical infrastructure

15 Training

16 External Services

17 Receptions and events

Title 2
Infrastructure and operating expenditure
20 Rental of buildings and associated 
costs4
21 Information and communication 
technology
22 Movable property and associated 
costs

216,644

306,000

970,000

127,322

126,000

118,671

292,500

36,946

144,000

283,345

531,000

992

5,000

260,000

830,000

250,000

900,000

5,000

22,535,998

29,477,998

17,634,482

23,156,391

4,901,516

6,321,607

1,780,000

2,550,000

390,000

512,121

1,360,000

1,785,859

375,000

492,424

1,350,000

1,772,727

7,500

9,848

1,840,494

4,295,860

9,250,000

12,792,500

13,223,864

784,246

1,527,740

3,735,000

4,310,000

4,472,500

301,610

710,334

1,630,000

2,110,000

2,760,000

74,199

120,000

535,000

802,500

1,051,364

23 Current administrative expenditure

621,811

1,697,120

3,040,000

24 Postage / Telecommunications

58,628

240,666

310,000

5,135,000

4,352,500

435,000

587,500

Title 3
Operational expenditure
31 Information, Analysis and Knowledge 
Development

4,763,584 13,970,337

43,804,986

46,380,002

46,861,159

411,432

280,000

2,110,000

2,960,000

2,880,000

32 Support for MS practical cooperation

2,662,635

2,250,793

4,713,250

6,300,000

6,600,000

33 Operational support

1,564,461 11,369,5435 36,791,735.62

36,920,002

37,171,159

34 Cooperation with civil society and 
stakeholders
Title 4
EASO participation in external projects

125,056

70,000

190,000

200,000

210,000

430,861 20,100,947

p.m.

p.m.

p.m.

TOTAL EXPENDITURE

12,379,550 46,806,494

69,206,000

86,971,000

96,686,000

Table 2: Revenue

Revenues

EU contribution
Other revenue (EFTA)
Other revenues 
(EMAS+Eurodac) - earmarked
Other revenues 
(IPA and ENP) - earmarked
Other revenues – accrued interest
Total revenues

2016
Revenues estimated by the agency
25,958,600
p.m.

20,847,154

p.m.

740
46,806,494

2017
Budget Forecast
69,206,000
p.m.
p.m.

p.m.

p.m.

69,206,000

4 
5 

Including possible repayment of interest; detailed information as regards building policy provided in Table in Annex III
Out of which € 896,207 earmarked

82 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

REVENUES

1 REVENUE FROM FEES 
AND CHARGES

2015

2016

2017

Executed 
Budget***

Revenues 
estimated by 
the agency

As requested by 
the agency

Budget 
Forecast

VAR 
N+2 /
N+1

Envisaged 
N+2

Envisaged 
N+3

-

-

-

-

-

2. EU CONTRIBUTION

11,948,688

25,958,600

69,206,000

86,971,000

96,686,000

7,185,105

12,734,470

25,401,014

40,590,998

49,824,842

4,763,583

13,224,130

43,804,986

46,380,002

46,861,159

-

906,759

p.m.

p.m.

p.m.

of which Administrative 
(Title 1 and Title 2)

of which Operational (Title 
3)

of which assigned revenues 
deriving from previous 
years’ surpluses
3 THIRD COUNTRIES 
CONTRIBUTION (incl. EFTA 
and candidate countries)

145,587**

of which EFTA

145,587

of which Candidate 
Countries

-

p.m.

p.m.

p.m.

p.m.

-

p.m.

p.m.

p.m.

p.m.

4 OTHER CONTRIBUTIONS

430,861****

20,847,154

p.m.

p.m.

p.m.

of which delegation 
agreement, ad hoc grants

430,861

20,847,154

p.m.

p.m.

p.m.

TOTAL REVENUES

12,525,137

46,806,494

69,206,000

86,971,000

96,686,000

* estimated/expected
** includes Norway contribution 2014 and 2015 excludes ENP
*** execution of Payment Appropriations (C1 and R0)
**** ENPI grant with NEAR

Table 3: Budget outturn and cancellation of appropriations

N-4*

N-3*

N-2*

Calculation budget outturn

Budget outturn

Revenue actually received (+)

Payments made (-)

Carry-over of appropriations (-)

Cancellation of appropriations carried over (+)

Adjustment for carry over of assigned revenue 
appropriations from previous year (+)

Exchange rate differences (+/-)

Adjustment for negative balance from previous year (-)

Total

* N – the year covered by the programming document drafted in N-1
Descriptive information and justification on:
- Budget outturn,
- Cancellation of commitment appropriations,
- Cancellation of payment appropriations for the year and payment appropriations carried over.
**** ENPI grant with NEAR

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 83

Annex III: Human resources – quantitative

Table 1 – Staff population and its evolution; Overview of all 
categories of staff

Partially fee- financed agencies should ensure that their budget is presented with appropriate breakdown between 
EU - financed and fee –financed HR.

Staff population

Actually 
filled as 
of 31.12 
2014

Authorised 
under EU 
budget 
2015

Actually 
filled as of 
31.12.2015

0
0
0
34
14
0

48

7
8
2
2
19
12

79

0
0
0
71
18
0
89

10
9
3
1
23
12

124

0
0
0
48
13
0
61

9
8
3
1
21
11

93

AD
AST
AST/SC
AD
AST
AST/SC

Officials

TA

Total

CA GFIV
CA GF III
CA GF II
CA GFI

Total CA
SNE
Structural 
service providers
TOTAL
External staff 
for occasional 
replacement

Authorised 
under EU 
budget for 
year 2016
0
0
0
73
18
0

91

33
35
3
1
726
12

Actually 
filled as of 
31.12.2016

In draft 
budget 
for year 
2017

Envisaged 
in 2018

Envisaged 
in 2019

0
0
0
69
17
0
86

30
25
2
1
58
7

0
0
0
107
48
0
155

33
35
3
1
72
8

0
0
0
135
79
0
214

37
35
10
0
82
7

0
0
0
185
105
0
290

49
36
10
0
95
5

175

1516

235

303

390

6 

In 2016, 39 contract agents have been created.

84 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Table 2 – Multiannual staff policy plan Year 2017-2019

Establishment 
plan in EU 
Budget 2015

Filled as of 
31/12/2015

Category 
and 
grade

Modifications 
in year 2015 
in application 
of flexibility 
rule

Establishment 
plan in voted 
EU Budget 
2016
(amendment)

Modifications 
in year 2016 in 
application of 
flexibility rule

Establishment 
plan in EU 
Budget 2017

Establishment 
plan 2018

Establishment 
plan 2019

officials

TA officials TA officials

TA officials

TA officials

TA officials

TA officials

TA officials

TA

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

48

1

89

5

10

28

5

11

73

0

0

0

0

0

0

210

6

6

2

2

18

0

0

0

0

0

0

0

91

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

+4

0

-1

-3

0

0

0

0

0

0

0

0

0

0

0

+2

0

0

0

-2

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

4

1

9

5

11

41

11

24

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

1

4

1

11

8

30

44

16

19

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

2

6

3

16

17

41

57

19

23

0 107

0 135

0 185

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

3

10

26

5

4

48

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

5

30

35

5

4

79

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

10

40

45

8

2

0 105

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0 155

0 214

0 290

AD 16

AD 15

AD 14

AD 13

AD 12

AD 11

AD 10

AD 9

AD 8

AD 7

AD 6

AD 5

Total AD

AST 11

AST 10

AST 9

AST 8

AST 7

AST 6

AST 5

AST 4

AST 3

AST 2

AST 1

Total AST

AST/SC1

AST/SC2

AST/SC3

AST/SC4

AST/SC5

AST/SC6

Total 
AST/SC

TOTAL

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

1

0

0

1

8

9

10

28

5

9

71

0

0

0

0

0

0

0

6

6

1

5

18

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

4

2

5

21

6

10

48

0

0

0

0

0

0

0

2

6

1

4

13

0

0

0

0

0

0

0

89

61

7  Includes upgrade of 4 TA AD 10 to TA AD 12.

8  Includes upgrade of 3 TA AD 9 to TA AD 10.

9  Includes upgrade of 2 TA AST 1 to TA AST 5.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 85

Annex IV: Human resources – qualitative

A. Recruitment policy

The agency’s recruitment policy as regards the selection procedures, the entry grades of different categories of 
staff, the type and duration of employment and different job profiles was updated in October 2014 and revisited 
in November 2015 in order to align it to the new Staff Regulations and implementing rules thereto, as well as the 
conclusion of the agreements for the participation of associated countries in EASO.

The main principles of the recruitment policy are fairness, transparency and equal treatment. Any discrimination on any 
ground such as sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other 
opinion, membership of a national minority, property, birth, disability age or sexual orientation shall be prohibited.

a. Officials

Currently, no officials are foreseen in the EASO establishment plan.

b. Temporary agents

EASO employs temporary agents on long-term employment to carry out its technical and administrative and 
management tasks of a permanent or long term nature, such as those directly related to the implementation of the 
EASO’s core activities as defined in its founding Regulation and tasks related to the management and functioning 
of EASO aimed at providing technical and administrative support to its core business.

Temporary agents on long term employment are offered a five-year contract. The contract may be renewed not 
more than once for a fixed period. Any further renewal shall be for an indefinite period. They are recruited at the 
levels indicated below in order to permit a long term career development:
 ͳ AST function group: AST 1 to AST 4
 ͳ AD function group: AD 5 to AD 12, within the limits established in Article 53 of CEOS.

Examples of job profiles: administrative tasks (Secretary, Finance and Budget Assistant, Procurement Assistant), 
operational tasks (Field Officer), management (Head of Administration Department).

EASO may also employ temporary agents on short term employment to fulfil specific technical and administrative 
tasks of a limited duration. The duration of the contract is determined by that of the tasks.

c. Contract agents

In addition to Temporary Agents, EASO also recruits Contract Agents. The decision to recruit a Contract Agent lies with 
the Appointing Authority and is decided on a case-by-case basis, depending on the justification of the short/long-term 
requirement and proper justification from the requesting Unit. The justification can be a specific project; temporary peaks 
of workload; uncertainty about a need for a Temporary Agent; and/or waiting for a Temporary Agent to be recruited.

In accordance with the function groups and grades defined by Article 80 of the CEOS, the EASO’s contractual staff 
has been assigned to tasks aimed at providing administrative, linguistic, scientific and drafting support to the work 
of temporary agents within function groups I, II and III. The use of contractual staff in function group IV is limited to 
those situations where it is necessary to recruit very specific and high-level technical expertise.

As a general rule, Contract Agents on long term employment are offered up to a five-year contract which might be 
renewed once for up to five years. The second renewal will be for an indefinite period. Examples of job profiles: 
technical experts in asylum related domains, support staff (IT assistant).

EASO may also employ contractual agents on short term employment contracts to fulfil tasks of a technical and 
administrative nature of a limited duration, similar to those assigned to temporary agents on short-term employment. 
In principle, such contracts are renewed only once and these agents are not offered a second renewal of their contract 
for an indefinite period.

86 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

d. Seconded national experts

Seconded National Experts (SNEs) are selected by EASO to benefit from their high level of expertise and up-to-date 
knowledge. They are engaged in particular in areas where the expertise is not readily available or only temporarily 
as required to perform specific EASO tasks. The legal framework for the selection of SNEs is found in Management 
Board Decision No. 1 of 25 November 2010. Following this Decision, SNEs are not employed by the Agency, but 
continue their employment relation with the seconding organisation. The length of the initial contract is 1 year with 
a possibility of extensions.

Examples of job profiles: operational tasks (Operational and Planning Expert), project tasks (Expert on the Greece 
Operating Plan), knowledge of a specific Country of Origin (Country of Origin Information Expert).

e. Structural service providers

EASO concluded in 2015 a framework contract with an interim service provider for the provision of interim agents to 
cover the following profiles: secretary/clerical tasks, administrative support, communication support, human resources 
support, procurement/financial support, conference hostess/host, conference organiser, project assistant, ICT tasks, etc.

B. Appraisal of performance and reclassification/promotions

Table 1 - Reclassification of temporary staff/promotion of officials

Category 
and grade

AD 16
AD 15
AD 14
AD 13
AD 12
AD 11
AD 10
AD 9
AD 8
AD 7
AD 6
AD 5
Total AD
AST 11
AST 10
AST 9
AST 8
AST 7
AST 6
AST 5
AST 4
AST 3
AST 2
AST 1
Total AST

Staff in activity at 1.1. 
2014

How many staff members were 
promoted / reclassified in 2015

officials

TA

officials

TA

Average number of years in grade of 
reclassified/promoted staff members

0
0
1
0
0
0
0
6
1
12
2
8
30
0
0
0
0
0
0
0
0
7
1
5
13

0
0
0
0
0
0
1
0
2
0
1
0
4
0
0
0
0
0
0
0
1
0
0
0
1

2

2

2

2

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 87

Staff in activity at 1.1. 
2014

How many staff members were 
promoted / reclassified in 2015

officials

TA

officials

TA

Average number of years in grade of 
reclassified/promoted staff members

0
0
0
0
0
0
0
43

0
0
0
0
0
0
0
5

Category 
and grade

AST/SC1
AST/SC2
AST/SC3
AST/SC4
AST/SC5
AST/SC6
Total AST/SC
Total

Table 2 -Reclassification of contract staff

Function Group

Grade

Staff in activity 
at 1.01.2014

How many staff 
members were 
reclassified in Year 2015

Average number of years in 
grade of reclassified staff 
members

18

17

16

15

14

13

12

11

10

9

8

7

6

5

4

3

2

1

0

0

0

1

1

2

0

0

1

3

3

0

0

0

1

0

0

1

1

2

13

1

CA IV

CA III

CA II

CA I

Total

The agency’s policy on performance appraisal and promotion/reclassification – short 
description

In 2014 EASO carried out the first annual exercises for staff appraisal. The first appraisal report exceptionally covered 
the year 2012 together with 2013 for staff members that were in active employment during those years. Following 
the performance appraisal, the first reclassification will also take place in 2014 as some of the temporary and contract 

88 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

agents have been recruited as from the second half of 2011 and will therefore be eligible for promotion to a higher 
grade. The rules and procedures applied by EASO comply with the relevant provisions of the Staff Regulations, 
namely Articles 43 and 45, and Articles 15, 54 and 87 of the CEOS.

For appraisal, EASO has conducted an annual exercise focusing on the staff member’s performance, including 
a dialogue between the actors involved and a definition of the staff member’s training needs. All members of 
staff were evaluated annually in accordance to the established rules. No distinction is made between different job 
profiles. The procedures for performance appraisal have been revisited to align with the practices of the European 
Commission, and in particularly the adoption by analogy of the model decisions in line with Article 110 in January 
2016 by the Management Board. A number of trainings has been organised for this purpose at the beginning of 2016 
for managers and for staff to promote efficiency gains, giving and receiving feedback, etc.

The first reclassification exercise of EASO staff members has taken place in 2015, with retroactivity for 2014. For the 
first exercise EASO has used to the maximum the posts available in the Establishment Plan. It should be noted that 
EASO was going through a building up phase, where the very few first recruits have shown a tremendous increase in 
responsibilities whilst showing a great investment in constructing what EASO is today. Over the long run, EASO will 
become a more stable organisation, resulting in a normalisation of the multiplication rates as foreseen in Annex I.B.

The reclassification of EASO staff will continue in the period 2016-2018 depending on the availability of posts and 
budget allocated, and subject to the eligibility criteria.

C. Mobility policy

Mobility within the agency

Mobility of staff members within EASO is ensured by the possibilities of using:

1) internal publication of calls for expression of interest;

2) external publications of calls for selection which also welcome applications from internal candidates;

3) redeployment or reassignment of staff in the interest of the service; and

4) mutual exchange of staff between different units, in agreement between the heads of the units concerned.

Mobility among agencies (Inter-agency Job Market)

The inter-agency job market is subject to a specific inter-agency agreement, to be signed for adhesion on a voluntary 
basis. EASO has requested to be part of the agreement.

Additionally, Inter-agency mobility can also be achieved through the recruitment of staff previously employed in 
other agencies by applying the standard selection procedures used for all candidates.

Mobility between the agency and the institutions

Mobility of staff members between EASO and the EU institutions can be achieved through transfer of officials from 
the EU institutions to EASO, transfer of agents from EASO to the EU institutions, and engagement of officials from 
EU institutions as temporary agents who have been successful in an EASO selection process for temporary agents. 
The development of the above-mentioned mobility is directly influenced by the availability and attractiveness of 
temporary vacant posts for the profiles and expertise similar to those available in the EU institutions.

With regard to mobility, in 2014, 4 staff members moved to other EU agencies and 1 staff member to an EU delegation. 
During the same year, 2 staff members joined EASO after leaving the European Commission, and 1 staff member 
joined EASO coming from another Agency.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 89

D. Gender and geographical balance

Gender balance

EASO applies an equal opportunities policy and accepts staff members without distinction on the grounds of sex, race, 
colour, ethnic or social origin, genetic features, language, and religion, political or any other opinion, membership 
of a national minority, property, birth, disability, age or sexual orientation.

Currently, the gender20 balance in EASO is as displayed in the graph below.

TOTAL STAFF BY GENDER

34%

66%

F

M

DISTRIBUTION OF STAFF BY GENDER

1

6

SNE

11

23

CA

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

26

44

TA

M

F

20  Data as of 16 July 2016

90 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Geographical balance

24 nationalities are already represented at this stage of recruitment in EASO as illustrated below.21

EASO national balance
UK, 1, 1%

SK, 2, 3%

AT, 1, 1%

SE, 2, 3%

RO, 3, 4%

PT, 2, 3%

PL, 8, 11%

NL, 1, 1%

MT, 4, 6%

ML, 1, 1%

BE, 9, 13%

BG, 3, 4%

CZ, 1, 1%

DE, 4, 6%

DK, 2, 3%

EL, 5, 7%

IT, 12, 17%

FI, 1, 1%

FR, 5, 7%

IE, 2, 3%

HU, 1, 1%

AT

IT

BE

LT

BG CZ

DE

LV ML MT

DK

NL

EL

PL

ES

PT

FI

RO

FR

SE

HU

SK

IE

UK

Nationality
AT
BE
BG
CZ
DE
DK
EL
ES
FI
FR
HU
IE
IT
LT
LV
ML
MT
NL
PL
PT
RO
SE
SK
UK
Grand Total

TA
1
9
3
1
4
2
5

1
5
1
2
12

1
4
1
8
2
3
2
2
1
70

SNE

CA

1

2

2

1

1

7

3
1
2

1
2
1

2

8
1
2

4

2
1
3
1

34

Grand Total
1
12
4
4
4
3
7
3
1
7
1
2
20
1
2
1
8
3
10
4
6
3
3
1
111

21 

The total number does not take into account new posts filled with internal staff.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 91

E. Schooling

Statutory staff members of EU institutions, including agencies, enjoy free access to European Schools under the 
condition that they have a contract of at least one year. EASO considers it necessary to provide adequate financial 
support to staff members whose children attend private/international schools in Malta. The Agency has signed 
agreements with private/international schools in Malta to compensate for the current lack of a European School 
within a perimeter of 50km from EASO’s headquarters. Additional agreements have been signed in 2016.

In this sense, the Management Board adopted in November 2013 a Decision on the EASO contribution to school 
fees for children attending a private/international school in Malta and to support their integration in the local 
environment. The Decision foresees the provision of adequate financial support to staff members whose children 
attend these schools, also taking into account the development of a sustainable and balanced approach between 
the financial support to the annual school fees and the Agency’s expenditure.

92 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Annex V: Building policy

Current building(s)

Information to be provided per 
building:

Surface area (in square metres)
- Of which office space 
2058sm
- Of which non-office space 
2516sm

Annual rent (in EUR)

Type and duration of rental 
contract

Host country grant or support

Present value of the building

Offices in Rome with an area of 
circa 390sm
Rental rate of €120,000 per 
annum

Temporary offices in Athens
Rental rate € 57,000 per annum

Office space in Brussels 
consisting of 42sqm
Rental rate of €8,500 per 
annum

Name, location and type of building

Other Comment

EASO Premises, Winemakers Wharf, Valletta Harbour

EASO is currently renting two blocks, Block A and Block 
C, in a compound comprising of three Blocks. The 
total internal area is of 4,574.88sm while the external 
area is 1,433.46sm. The total area of Blocks A and C is 
6008.34sm. In addition, there are 34 parking spaces in 
the garage situated at Level -1 of the building.
Currently the annual rent for Block A and C stands at 
€897,165.33.
The lease agreement entered into force on 19 June 
2011 and shall terminate on the 18 June 2020, subject 
to possible extensions by mutual consent of the parties, 
for further periods of three (3) years each. The initial 
lease agreement was for Block A. EASO officially moved 
into the building on 3 September 2012.
The lease agreement was amended in 2016 to also 
incorporate Block C, and in Quarter 2 of 2016, EASO 
took over Block C of the compound.
The Maltese Government gave support in kind to the 
value of circa €500,000.
N/A (building on a lease)

Premises outside of Malta

Other Comment

Offices in Via IV Novembre, Rome consisting of offices, 
meeting rooms and training rooms

Office space which can take 4 workstations being 
rented until such time that other premises are 
identified

Office space at 20, Avenue d’Auderghem, Brussels 
1040, to be used for EASO staff in Brussels

Building projects in planning phase (expansion of the rented space – same compound, additional 2 Blocks to be 
taken over by end 2017)

EASO’s building strategy is based on an initiative to take additional office space within its current office location 
with the excellent collaboration of TMA and the Government of Malta.

EASO premises presently constitute Block A and Block C of a compound of 3 with Block B to be taken over by EASO 
in 2017.

The need for enhanced staff and corresponding space arises from several well-known developments in the migration 
context that have taken place over 2015 and 2016. The major policy frameworks under which EASO has undertaken 
its new tasks are the following:
•  The Commission’s European Migration Agenda and actions resulting therefrom including relocation and 

resettlement;

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 93

•  The hotspots approach;
•  The EU Leaders Summit decisions on the Western Balkans and
•  The EU-Turkey Statement by the Heads of Governments of 18 March 2016.

In consideration of the above, in Q2 of 2016 EASO already expanded to Block C. Furthermore, following the approvals 
of the Council of the European Union and the European Parliament, EASO is now in a position to move ahead and 
take over the whole of Transport Malta compound located in Xatt l-Ghassara tal-Gheneb, in the Valletta Harbour.

Block B consists of 5308sm of internal space and 869sm of external space. In addition a further 84 parking slots 
within the compound will become available. It is anticipated that TM may require near to a full year to vacate Block 
B and re-allocate their staff. EASO is therefore ready to accept a two-stage process whereby EASO would initially 
take over Level 3 of Block B by January 2017 and take the full compound by 1 June 2017.

94 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Annex VI: Privileges and immunities

The Seat Agreement between the Government of Malta and the European Asylum Support Office was signed in 
2011. The agreement describes the privileges and immunities that EASO statutory staff benefit from. The main 
advantages are referred to VAT-exempted purchases, the details of which are available in the document published 
in the following link:

http://ec.europa.eu/dgs/home-affairs/what-we-do/policies/pdf/20110418_easo_seat_agreement_en_and_mt_en.pdf

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 95

Annex VII: Evaluations

Article 46 of the EASO Regulation states that EASO shall commission an independent external evaluation of its 
achievements. Following the adoption of the Terms of Reference of the Management Board and the applicable 
procurement procedure, EY (ex-Ernst & Young) was mandated by EASO to conduct the independent external 
evaluation of EASO’s activities covering the period from February 2011 to June 2014. The EASO Management Board 
nominated a Steering Group consisting of two Management Board members and two staff members of EASO. By 
decision of the Steering Group, the temporal scope was extended to cover the entire period since the Agency began 
operations. All activities implemented by EASO have been covered, across all the Member States of the European 
Union (MS).The evaluation was conducted between October 2014 and July 2015.

In particular, the thematic scope of the evaluation covered EU added value, effectiveness and impact of EASO in 
contributing to the implementation of the Common European Asylum System (CEAS), including the new asylum 
legislative package. The efficiency and quality of working practices during its first years of operations have also been 
examined. The ultimate objective of the external evaluation was to provide concrete recommendations to address 
possible changes to EASO’s legal framework, structural changes to EASO (without amending its legal framework) 
and a further increase in practical cooperation amongst MS, in particular in the field of training, data collection, 
country of origin information and operational support.

The evaluators conducted group interviews with EASO staff, the Members of the EASO Management Board, and EU 
stakeholders. Moreover, online surveys targeting national stakeholders, EASO expert and trainers pools, members of 
courts and tribunals have been completed. Case studies in the 6 selected Member States (France, Germany, Greece, 
Italy, Poland and Sweden) have been carried out in order to analyse EASO’s mission in relation to related national 
needs and situations and to collect more information on EASO activities, added-value, and impact at national level.

A kick off meeting on the evaluation took place in Malta on 20 October 2014, followed by various technical meetings 
and a steering group meeting on 2 December. The evaluators also observed the 1 December 2014, March 2015 and June 
2015 Management Board meetings and the Consultative Forum plenary. The final evaluation report was presented 
to the Steering Group in December 2015. The external evaluators presented the findings and recommendations to 
the EASO Management Board in January 2016. At that meeting, EASO agreed to develop an Action Pan based on 
the recommendations and to report on the state of play of implementation to the Managmenent Board at its next 
meetings. The first version of the Action Plan was presented to the EASO Management Board in June 2016.

96 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Annex VIII: Risks

Business Impact Analysis

During the year of 2015, GAAU, under the guidance of ICT, conducted the first Business Impact Analysis (BIA) exercise.

What is the BIA? The BIA is developed as part of the contingency planning process for EASO’s Business Continuity 
Management Plan. The purpose is to identify critical business functions/activities and using this information to 
characterize the impact on the processes and services in case of disaster-related events. Information collected during 
the BIA process is used to support the development of Units/Centres individual Business Continuity Plans (BCP).

How to perform a BIA? The EASO BIA process is composed of the following steps:

1.  Determine critical business functions and recovery criticality: Critical functions/activities are identified and 
the impact of a disruption to those functions is determined along with function tolerated unavailability. The 
unavailability should reflect the maximum that EASO can tolerate while still maintaining its mission.

2.  Identify resource requirements and resource recovery priorities: Realistic recovery efforts require a thorough 
evaluation of the resources required to resume critical business functions and related interdependencies as 
quickly as possible. Examples of resources that should be identified include facilities, personnel, equipment, 
software, data files (electronic and physical), and vital records.

What is the BIA lifecycle? A completed BIA document needs to be reviewed annually or more frequently if 
circumstances in the Unit/Centre change (e.g. a change of location, personnel or processes). The review ensures that:

1. Any excesses are moderated e.g. ‘under-selling’ or ‘over-selling’ certain functions in terms of their importance
2. Relative priorities are considered
3. A priority list for the whole EASO is agreed
4. A timetable for Units/Centres individual Business Continuity Planning can be produced

What are the outcomes of the BIA? After the BIA is completed, EASO is in a position to establish the BIA Risk 
Management Action Plans, taking into account cost/benefits aspects, and regularly review them to ensure that the 
implemented actions continue to be relevant. EASO has established a BIA Risk Register that identifies risks, actions 
and responsibilities. The Emergency plan is going to be established.

The results of BIA exercise

When?
May 2016
March 2015
February 2015
April 2015
March 2015
May 2015

Who?
HR
Logistics
Procurement
Missions
Security
ICT
Finance and Budget March 2015
Executive Office
COS

May 2016
February 2015

CTQE

CIDA

April 2015

May 2015

What?
Payments and financial management risks
Building management risks
Procure, manage and implement contracts risks
Mission organization and reimbursement risks
Security and safety risks
Service delivery, service desk and contract management risks
Budget planning, monitoring and commitment risks
Financial management, leadership and communication risks
Operational support, financial management, reporting and 
coordination risks
Training and Quality support, financial management, reporting and 
coordination risks
Data curation, processing and support, financial management and 
contact management risks

Functions
•  52 critical functions identified
•  28 of these (54%) have high impact to the organization
•  21 (40%) have medium impact
•  4 (6%) have low impact to the organization if not delivered (on time)

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 97

RISKS

Staﬀ related

Reputation related

Information related

Project/Governance related

4%

7%

Service related

Equipment/Circumstances related

Maintenance related

36%

14%

7%

7%

25%

Points of failure

Staﬀ

Contracts

Access and Systems

Training

Authorizing ofﬁcers

4%

17%

44%

26%

9%

TIME TO ACTION

Under one day

Between 1 and 3 days

Between 3 and 7 days

Between 7 and 14 days

Between 14 and 30 days

Above 30 days

26%

2%

5%

25%

14%

28%

RESOURCES TO RESTORE 

Staﬀ

IT Equipment

Internet/Data/ABAC

Contracts

Ofﬁce Space

14%

5%

17%

25%

39%

 
98 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Risk assessment exercise

EASO is going to perform its first Risk assessment exercise in September 2016.

Anti Fraud Strategy

As regards fraud prevention, following EASO’s Management Board decision No. 15 of 20 November 2012, measures 
on the prevention of fraud were developed, which need to be complemented by a strategic approach to minimize 
the risk of fraud and by the establishment of practical procedures. EASO Information Systems and Technology are 
integral elements of the EASO Anti-Fraud Strategy program. The guiding principle is integration and alignment of IT 
systems and practices with EASO business processes and associated administrative control mechanisms.

The EASO’s Information Systems and Technology are integral elements of the EASO Anti-Fraud Strategy program. 
The guiding principle is integration and alignment of IT systems and practices with EASO business processes and 
associated administrative control mechanisms.

With respect to technology currently employed in the EASO information and communication environment, the anti-
fraud controls address:
•  At the application level: Impact on segregation of duties within ABAC accounting system
•  At the database level: Access control to data repositories and underlying database platforms
•  At the infrastructure level: Access control to servers and systems, prevention and detection of unauthorized 

access to EASO’s internal network and physical intrusion.

Key ICT processes within EASO Anti-Fraud Framework

Planning

For a proper planning of ICT activities in the EASO anti-fraud process, participation of ICT personnel in the fraud risk 
assessment and brainstorming process is necessary. It will enable ICT to identify specific risks and apply the relevant 
anti-fraud controls. Understanding the thresholds that business process controls operate and where they are fallible 
will enable better identification of risks areas inside or outside the business application systems.

Executing and Monitoring

The day-to-day monitoring process will leverage currently available information technology. It is embedded into 
normal ICT operating activities and includes regular management and supervisory activities.

Audits

Regular IT audits will cover fraud-related elements such as access to data, systems and the authentication process. 
The EASO’s computer environment, controls and security systems employed to deter and detect fraud will be clearly 
documented.

Forensic and Investigation, remediation

Emphasis will be given on the ability to investigate computer misuse, on the acquisition of fraud-related detection 
and monitoring tool and improving forensic capabilities by maintaining system logs for a period adequate to perform 
investigations.

Disaster Recovery

EASO ICT set up and deployed a secondary rack cabinet with services associated with a backup site for recovery 
services. A protocol with EU-LISA was established in November 2014 to exchange information and collaborate in, 
among other things, IT. EASO has requested, by means of an Agreement, to move this rack cabinet to the datacentre 
located in Strasbourg and establish our secondary, recovery site, in their premises.

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 99

The Agreement was signed in January 2016 and the move is planned to be executed in the end September, beginning 
of October 2016. The Internet contract for the Back-up Unit was signed in May 2016 and the service will be activated 
in September 2016.

The recovery process is divided by service and assumes that both racks are geographically distant.

EASO ICT is ensuring that the following services (from the portfolio) are duplicated across the recovery site:
•  Electronic files and folders. All files and folders containing shared EASO information are synchronized between 

Valletta and Strasbourg;

•  Electronic mail. All mail databases are synchronized between Valletta and Strasbourg, including replication within 

sites;

•  Domain authentication and credentiation. All internal and external user Active Directories are synchronized 

between sites (4 databases, two on each site for the internal AD and 2 databases for the external AD);

•  Databases. All external databases are synchronized between sites. All internal databases are backed up and then 

synchronized across sites;

•  Internet and VPN access. Internet and VPN access are redundant services across both sites.

Prominent risks that have materialized in 2015

On a broader level, the following two main risks have emerged from EASO internal assessment:
•  Limited staff resources to implement the mandate, including the new activities sough in emergency responses;
•  The high level of expectations combined with a high level of dependence on the Member States.

EASO has been addressing these risks in the most effective way and minimizing the probability of its materialization.

During the year under review, no prominent risks have materialized.

100 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Annex IX: SPD: 2017 Procurement plan

No

Title of Activity 
(must be the same 
used for the AWP) 
NA for GAAU

1

2

3

4

5

6

7

8

Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support

Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support

Contract subject

Event organization 
(catering, venue, 
travel, car 
rental, flights, 
accommodation)

Logistics for 
operations 
(office furniture, 
equipment, etc.)

Contract type 
(Direct/Specific 
contract/FWC/
Purchase Order)

Contract 
value

Launch 
date

Type of 
procurement 
or contracting 
procedure

Order Forms

500,000

Q1-Q4

Order Forms 
within EASO 
existing contracts

Framework 
Supply Contract 100,000

Q1

Negotiated 
procedure < 
135,000

External 
remunerated 
experts

Direct Service 
Contracts

30,000

Q1-Q4

Translations

Service Level 
Agreement

250,000

Q1-Q4

Interpretation/
Cultural mediators

Order Forms

3,800,000 IT
22,000,000 EL Q1-Q4

Transportation in 
EU MSs and third 
countries

Framework 
Service contract 120,000

Q1

Transportation in 
EU MSs and third 
countries

Order Forms

30,000

Q3-Q4

Publications

Service Level 
Agreement

50,000

Q1-Q4

EASO Call for 
Expression of 
Interest
Service Level 
Agreement with 
the Translation 
Centre for the 
Bodies of the 
European Union 
(CdT)

Order Forms 
within EASO 
Framework 
Contract for 
interpretation

Negotiated 
procedure < 
135,000

Order Forms 
within EASO 
Framework 
Contract for 
transportation

Service Level 
Agreement with 
Publications 
Office (PO)

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 101

No

Title of Activity 
(must be the same 
used for the AWP) 
NA for GAAU

Contract subject

Contract type 
(Direct/Specific 
contract/FWC/
Purchase Order)

Contract 
value

Launch 
date

Type of 
procurement 
or contracting 
procedure

9

10

11

12

13

14

15

16

17

Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support

Rental of facilities 
in EU MSs and third 
countries

Framework 
Service contract 120,000

Q1

Rental of facilities 
in EU MSs and Third 
Countries

Logistics for 
operations 
(office furniture, 
equipment, etc.)

Order Forms

30,000

Q3-Q4

Order Forms

80,000

Q1-Q4

Negotiated 
procedure < 
135.000 €

Order Forms 
within EASO 
Framework 
Contract for 
rental of facilities

Order Forms 
within EASO 
Framework 
Contract for 
logistics

Interim services

Framework 
Service contract

2,316,000 IT
4,000,000 EL Q1

Open call 
procedure

Interim services

Order forms

2,316,000 IT
2,316,000 EL Q3-Q4

Order Forms 
within EASO 
Framework 
Contract

Containers for 
hotspots

Framework 
supply contract

200,000 IT
50,000 EL

Q1

Open call 
procedure

Containers for 
hotspots

Order forms

200,000 IT
50,000 EL

Q1

Stationery for 
hotspots

Order forms

250,000

Q1-Q4

Security services for 
hotspots

Order forms

2,000,000

Q1-Q4

Order Forms 
within EASO 
Framework 
Contract

Order Forms 
within EASO 
Framework 
Contract

Order Forms 
within EASO 
Framework 
Contract

102 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

No

Title of Activity 
(must be the same 
used for the AWP) 
NA for GAAU

Contract subject

Contract type 
(Direct/Specific 
contract/FWC/
Purchase Order)

Contract 
value

Launch 
date

Type of 
procurement 
or contracting 
procedure

Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
Development of 
support tools for 
operations

Development of 
support tools for 
relocation

COI

EPS/IDS/COI

COI

18

19

20

21

22

23

24

25

26

27

28

Order Forms 
within EASO 
Framework 
Contract

Order Forms 
within EASO 
Framework 
Contract

Negotiated 
procedure < 
15,000

Negotiated 
procedure < 
525,000.000

Order Forms 
within EASO 
Framework 
Contract

Order Forms 
within EASO 
Framework 
Contract
Negotiated 
procedure < 
60,000

Negotiated 
procedure < 
15,000

Security supplies for 
hotspots

Order forms

800,000

Q1-Q4

Cleaning services for 
hotspots

Order forms

100,000

Q1-Q4

Dry cleaning of 
EASO uniforms

Purchase orders 10,000

Q1

Installation works

Direct works 
contract

500,000

Q1-Q2

Furniture for 
hotspots

Order forms

50,000

Q1-Q4

200,000

Q1-Q4

50,000

Q1

15,000

Q1

Direct service 
contract

Direct service 
contract

ICT equipment for 
operational support Order forms
Consultancy 
services - for 
development of AIP
Consultancy 
services - for 
communication 
tools
MedCOI services 
(medical query 
system and 
factsheets
Developing and 
integrating asylum 
information systems
Transcription 
of meeting 
presentations

Framework 
Service contract 300,000
Order Forms 
under future 
ICT FWC

200,000

Framework 
Service contract 15,000

Q1-Q4

Q1-Q4

Q1-Q4

Open call 
procedure
Order Forms 
under future ICT 
FWC
Negotiated 
procedure < 
15,000

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 103

Contract subject

Country Intelligence 
reports
Country Intelligence 
Reports

Contract type 
(Direct/Specific 
contract/FWC/
Purchase Order)
Framework 
Service contract 185,000

Contract 
value

Launch 
date

Q1-Q4

Order form

43,000

Q1-Q2

Software licences 
and maintenance
SAS consultancy 
“BSAS & coaching 
including onsite”

Order Forms

120,000

Q3

Direct Service 
contract

40,000

Q1-Q4

Knowledge transfer

Purchase Order 40,000

Q1-Q4

Licence renewal and 
purchase
Research 
Programme: Lot 4a: 
design and piloting 
of survey
Research 
Programme: Lot 5a: 
Study on Pull Factors
Research 
Programme: Lot 
5b: design of EASO 
migration model
Research 
Programme:
Lot 7: Social Media 
Early Warning Tool

Purchase Order 20,000

Q1-Q4

Direct Service 
contract

Direct Service 
contract

135,000

Q1-Q2

75,000

Q1-Q2

Direct Service 
contract

75,000

Q3-Q4

Direct Service 
contract

100,000

Q1-Q4

Type of 
procurement 
or contracting 
procedure

Open call 
procedure
Order form under 
FWC
Order Forms 
within inter-
institutional 
Framework 
Contract
Negotiated 
procedure < 
60,000
Negotiated 
procedure < 
60,000
Negotiated 
procedure < 
60,000

Negotiated 
procedure < 
135,000
Negotiated 
procedure < 
135,000

Negotiated 
procedure < 
135,000

Negotiated 
procedure < 
135,000
Order forms 
within EASO 
framework 
contract for 
catering
Service Level 
Agreement with 
the Translation 
Centre for the 
Bodies of the 
European Union 
(CdT) and the 
Publication Office 
(PO)
Order Forms 
within EASO 
framework 
contract for event 
organization

COI/EPS/IDS-AR/RP

Catering

Order Forms

50,000

Q1-Q4

COI/IDS-AR

Translations and 
Publications

Service Level 
Agreement

430,000

Q1-Q4

COI/EPS/IDS-AR/RP

Event organization

Order Forms

100,000

Q1-Q4

No

Title of Activity 
(must be the same 
used for the AWP) 
NA for GAAU

EPS

EPS

EPS

EPS

EPS

IDS

Research

Research

Research

Research

29

30

31

32

33

34

35

36

37

38

39

40

41

104 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

No

Title of Activity 
(must be the same 
used for the AWP) 
NA for GAAU

Contract subject

Contract type 
(Direct/Specific 
contract/FWC/
Purchase Order)

Contract 
value

Launch 
date

42

43

44

45

46

47

48

49

Training

Training

Training

Training

Training

Training

LMS Platform 
Development

Contract external 
expert Certification
Tender accreditation 
and certification 
International 
Sectoral 
Qualification in EDF 
context
Development of tool 
for training need 
assessment

Editing & Quality 
Checks
Services for the 
provision of: (1) 
learning design 
experts for module 
review (pilot); (2) 
didactic experts 
for module review 
(pilot)+ module 
update/upgrade/
dev; (3) external 
experts foe designing 
evaluation of each 
session; (4) provision 
of services for 
the production of 
training material 
and resources (e.g. 
videos)

Order Forms

291,494

Q1-Q4

Direct Service 
Contracts

15,000

Q2

Direct Service 
Contract

60,000

Direct Service 
Contract

30,000

Q1

Q3

Service Level 
Agreement

200,000

Q2-Q4

Framework 
Contract

135,000

Q3

Training

Catering

Order forms 

36,340

Q1-Q4

Training

Publications

Service Level 
Agreement

23,100

Q1-Q4

Type of 
procurement 
or contracting 
procedure

Order Forms 
within EASO 
Framework 
Contract 
for learning 
management 
system
EASO Call for 
Expression of 
Interest

Negotiated 
procedure < 
60,000
Negotiated 
procedure < 
60,000
Service Level 
Agreement with 
CdT (Translation 
Centre for the 
Bodies of the 
European Union)

Negotiated 
procedure < 
135,000
Order forms 
within EASO 
framework 
contract for 
catering
Service Level 
Agreement with 
Publications 
Office (PO)

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 105

No

Title of Activity 
(must be the same 
used for the AWP) 
NA for GAAU

Contract subject

Contract type 
(Direct/Specific 
contract/FWC/
Purchase Order)

Contract 
value

Launch 
date

50

51

52

53

54

55

56

57

58

59

60

Training

Asylum Processes

Translations
Contract external 
expert quality 
related project

Service Level 
Agreement

Direct Service 
Contracts

54,120

Q1-Q4

24,000

Q1-Q4

Asylum Processes

IT services for 
practical tools

Direct Service 
Contract

15,000

Q1

Asylum Processes

Catering

Order forms

19,943

Q1-Q4

Asylum Processes

Publications

Service Level 
Agreement

19,500

Q1-Q4

Asylum Processes

Translations

Service Level 
Agreement

209,100

Q1-Q4

Asylum Processes

Contract evaluation 
practical tool

Direct Service 
Contract

100,000

Q1-Q2

Asylum Processes

Video IPSN

Direct Service 
Contract

10,000

Q1-Q2

Cooperation with 
Courts & Tribunals

Catering

Order forms

23,362

Q1-Q4

Cooperation with 
Courts & Tribunals

Translations

Service Level 
Agreement

147,600

Q1-Q4

Cooperation with 
Courts & Tribunals

Publications

Service Level 
Agreement

48,000

Q1-Q4

61 Cooperation with 
Courts & Tribunals

Jurisprudence 
Database

Direct Service 
Contract

50,000

Q1-Q4

Type of 
procurement 
or contracting 
procedure
Service Level 
Agreement with 
CdT (Translation 
Centre for the 
Bodies of the 
European Union)
EASO Call for 
Expression of 
Interest
Negotiated 
procedure < 
15,000
Order forms 
within EASO 
framework 
contract for 
catering
Service Level 
Agreement with 
Publications 
Office (PO)
Service Level 
Agreement with 
CdT (Translation 
Centre for the 
Bodies of the 
European Union)
Negotiated 
procedure < 
135,000
Negotiated 
procedure < 
15,000
Order forms 
within EASO 
framework 
contract for 
catering
Service Level 
Agreement with 
CdT (Translation 
Centre for the 
Bodies of the 
European Union)
Service Level 
Agreement with 
Publications 
Office (PO)
Negotiated 
procedure < 
60,000 

106 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

No

Title of Activity 
(must be the same 
used for the AWP) 
NA for GAAU

Contract subject

Contract type 
(Direct/Specific 
contract/FWC/
Purchase Order)

Contract 
value

Launch 
date

Dublin

Catering

Order forms

11,050

Q1-Q4

Dublin

Translations

Service Level 
Agreement

16,400

Q1-Q4

Dublin

Publications

Service Level 
Agreement

3,500

Q1-Q4

Reception

Catering

Order Forms

10,606

Q1-Q4

Reception

Translations

Service Level 
Agreement

69,700

Q1-Q4

Reception

Publications

Service Level 
Agreement

3,500

Q1-Q4

Vulnerable Groups

Catering

Order forms

16,556

Q1-Q4

Vulnerable Groups

Translations

Service Level 
Agreement

69,700

Q1-Q4

Type of 
procurement 
or contracting 
procedure

Order forms 
within EASO 
framework 
contract for 
catering
Service Level 
Agreement with 
CdT (Translation 
Centre for the 
Bodies of the 
European Union)
Service Level 
Agreement with 
Publications 
Office (PO)
Order forms 
within EASO 
framework 
contract for 
catering
Service Level 
Agreement with 
CdT (Translation 
Centre for the 
Bodies of the 
European Union)
Service Level 
Agreement with 
Publications 
Office (PO)
Order forms 
within EASO 
framework 
contract for 
catering
Service Level 
Agreement with 
CdT (Translation 
Centre for the 
Bodies of the 
European Union)
Service Level 
Agreement with 
Publications 
Office (PO)
EASO Call for 
Expression of 
Interest

Vulnerable Groups

Publications

Vulnerable Groups

List of available 
languages

Contract External 
expert
Equipment 
Consultancy 
services - for 
technical solutions - 
List of available 
languages

Service Level 
Agreement

Direct Service 
Contract

7000

Q1-Q4

15,000

Q1-Q4

Direct Service 
contract

30,000

Q1

Negotiated 
procedure < 
60,000

62

63

64

65

66

67

68

69

70

71

72

   EASO SINGLE PROGRAMMING DOCUMENT 2017-2019 — 107

No

Title of Activity 
(must be the same 
used for the AWP) 
NA for GAAU

73 Information and 
communications 
technology

External Dimension

External Dimension

External Dimension

Contract subject

Consultancy 
services - for 
technical solutions - 
for asylum and 
reception systems
Event organization 
(catering, venue, 
travel, car 
rental, flights, 
accommodation)

Study visits (travel, 
accommodation, car 
rental)
External 
remunerated 
experts

External Dimension

Translations

Contract type 
(Direct/Specific 
contract/FWC/
Purchase Order)

Contract 
value

Launch 
date

Direct Service 
contract

60,000

Q1

150,000 + 
100,000 (to 
complement 
IPA Project)
100,000 + 
90,000 (to 
complement 
IPA Project)

Q1-Q4

Q1-Q4

30,000

Q1-Q4

Order forms

Order forms

Direct Service 
Contracts

150,000 + 
100,000 (to 
complement 
IPA Project)

Q1-Q4

Service Level 
Agreement

External Dimension

Interpretation

Order forms

100,000

Q1-Q4

External Dimension

External Dimension – 
IPA Project

Publications
Event organization 
(catering, venue, 
travel, car 
rental, flights, 
accommodation)

Service Level 
Agreement

20,000

Q1-Q4

Order forms

180,000

Q1-Q4

Interpretation

Order forms

90,000

Q1-Q4

Catering, venue 
rental, etc.

Order forms

20,000

Q1-Q4

External Dimension – 
IPA Project

82 EASO’s external role, 
Dublin network
Operational 
support, Reception, 
Integration and 
return, Other tools 
for permanent 
support
External Dimension

83

Travel costs 
of EASO staff 
(flights, car rental, 
accommodation)

Order forms

1,250,000
80,000

Q1-Q4

Order forms 
within existing 
EASO contract

The estimates of the services and supplies for the hotspots are purely indicative and will be adjusted according to 
the arising needs.

Type of 
procurement 
or contracting 
procedure

Negotiated 
procedure < 
60,000

Order forms 
within EASO 
Framework 
Contract
Order forms 
under 
a Framework 
Contract
EASO Call for 
Expression of 
Interest
Service Level 
Agreement with 
CdT (Translation 
Centre for the 
Bodies of the 
European Union)
Order forms 
within EASO 
Framework 
Contracts for 
interpretation
Service Level 
Agreement with 
Publications 
Office (PO)

Order forms 
within EASO 
Contract
Order forms 
within EASO 
Framework 
Contracts for 
interpretation
Order forms 
within Framework 
Contracts

74

75

76

77

78

79

80

81

108 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  
108 — EASO SINGLE PROGRAMMING DOCUMENT 2017-2019  

Annex X: Organisation chart

Structure

EASO’s internal governance and administrative structure comprises a Management Board and an Executive Director. The 
Management Board is the governing and planning body of EASO. Its key functions include the appointment of the Executive 
Director, the adoption of the work programmes and annual reports of EASO, the adoption of the budget. Furthermore, 
the Management Board has the overall responsibility for ensuring that EASO performs effectively its duties. The EASO 
Management Board is composed of one member from each Member State (except Denmark), two members from the 
European Commission and one non-voting member of the United National High Commissioner for Refugees (UNHCR). 
All members are appointed on the basis of their experience, professional responsibility and high degree of expertise in 
the field of asylum. Denmark is invited to attend as observer all meetings of the Management Board and other relevant 
meetings. In 2014, the agreement for the participation of Norway in EASO entered into force, whereas the agreement 
with Switzerland and Liechtenstein entered into force in 2016. According to these arrangements, the associated countries 
will be entitled to participate in all EASO activities, including the participation as observers in the Management Board.

The Executive Director is independent in the performance of his tasks and is the legal representative of EASO. The 
Executive Director is responsible, inter alia, for the administrative management of EASO and for the implementation of 
the Work Programme and the decisions of the Management Board. With the significant increase in tasks attributed to 
EASO in early 2016, EASO experienced challenges to its response capacity, particularly in field operations in front line 
Member States. Consequently, EASO has had its resources repeatedly increased, both, in terms of financial appropriations 
and staff. In order to absorb and manage these resources in an effective way, it become necessary to streamline the 
internal organizational structure, bringing information management much closer to the operational response, increase 
our communications and stakeholder’s relations capacity, and liaise better with our most important implementation 
partners. Upon a proposal by the Executive Director, the Management Board adopted the new organisation structure 
of EASO on 12 May 2016.

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ISBN 978-92-9494-329-3
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