Consumer market study on the functioning of legal and commercial guarantees for consumers in the EU : country fiche : Slovenia.
Date: 2016-04-18
Institutions: Directorate-General for Justice and Consumers
Subjects: Slovenia, application of EU law, consumer goods, consumer information, consumer motivation, consumer protection, consumer survey, contract, guarantee, sale

Consumer market study on the 
functioning of legal and 
commercial guarantees for 
consumers in the EU 

Country fiche: Slovenia 

Ipsos-London Economics-Deloitte consortium  
December 2015 

Justice and 
Consumers 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN COMMISSION 

Produced by Consumers, Health, Agriculture and Food Executive Agency (Chafea) on behalf of: 

Directorate-General for Justice and Consumers 
Directorate E — Consumers 
Unit E.1 Consumer markets 

Contact: Marilena Di Stasi 

E-mail:  JUST-CONSULT-E1@ec.europa.eu 

European Commission 
B-1049 Brussels 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN COMMISSION 

Consumer market study on the 
functioning of legal and 
commercial guarantees for 
consumers in the EU 

Country fiche: Slovenia 

2015 

EN 

Directorate-General for Justice and Consumers  
EU Consumer Programme (2014-2020) 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Europe Direct is a service to help you find answers  
to your questions about the European Union. 

Freephone number (*): 

00 800 6 7 8 9 10 11 

(*) 

The information given is free, as are most calls (though some operators, phone 

boxes or hotels may charge you). 

“This  report  was  produced  under  the  EU  Consumer  Programme  (2014-2020)  in  the 
frame of a specific contract with the Consumers, Health, Agriculture and Food Executive 
Agency  (Chafea)  acting  on  behalf  of  the  European  Commission.  The  content  of  this 
report represents the views of the Ipsos-London Economics-Deloitte consortium and is 
its sole responsibility; it can in no way be taken to  reflect the views  of the  European 
Commission  and/or  Chafea  or  any  other  body  of  the  European  Union.  The  European 
Commission and/or Chafea do not guarantee the accuracy of the data included in this 
report, nor do they accept responsibility for any use made by third parties thereof.” 

“The  Ipsos-London  Economics-Deloitte  consortium  present  this  document  for  the 
purposes of information only. The information contained here may not be current, does 
not constitute legal advice and should not be relied upon as such.” 

More information on the European Union is available on the Internet (http://europa.eu). 

Luxembourg: Publications Office of the European Union, 2015 

PDF 

ISBN 978-92-79-53732-5 

doi: 10.2838/96110  DS-02-15-998-EN-N 

© European Union, 2015 

Reproduction is authorised provided the source is acknowledged. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Consumer market study on the functioning of legal and commercial guarantees for 
consumers in the EU 

TABLE OF CONTENT 

1.  Slovenia ................................................................................................................. 6 

1.1  Regulatory background ............................................................................................ 6 

1.1.1 Transposition of Directive 1999/44/EC ....................................................................... 6 

1.1.2 Table of the transposition ......................................................................................... 8 

1.1.3 Additional rights ..................................................................................................... 12 

1.2  Enforcement and redress ......................................................................................... 12 

2.  Bibliography........................................................................................................... 15 

TABLES 

Table 1: Transposition of Directive 1999/44/EC in the Slovenian legislation ............................ 9 

BOXES 

Box 1: Court case on lack of conformity from CPU .............................................................. 14 

5 

 
 
 
 
 
 
 
 
 
 
1.  Slovenia 

1.1 

Regulatory background 

This section describes the transposition of Directive 1999/44/EC on Consumer Sales in 
the Slovenian legislative system. This Directive was transposed on 17th January 2003 via 
the  Act  Amending  the  Consumer  Protection  Act 1.  This  act  amended  the  general 
Consumer Protection Act2 (hereinafter CPA) as of 28th March 1998, which had been since 
then the main legislative framework for Consumer Protection rules. This Act regulates 
the rights of consumers at the offering, selling and other forms of marketing of goods 
and services by companies and sets out the duties of public authorities and other entities 
that  guarantee  these  rights.  Section  IV.,  entitled  “Guarantee”,  of  the  CPA  contains 
articles which stipulate the consumer’s protection associated to guarantees.  

In  Slovenian  legislation  guarantees  are  mentioned  as  “mandatory  guarantees”  and 
“guarantees  that  cover  clerical  errors”.  The  liability  for  these  “clerical  errors”,  seller’s 
obligations  and  some  further  general  consumers  rights,  are  nonetheless  covered  with 
Code of Obligation3 as of 1st January 2002. Furthermore, the Private International Law 
and Procedure Act 4 as of 28 July 1991, is the law of reference for consumer rights in an 
international environment. 

1.1.1 

 Transposition of Directive 1999/44/EC 

The  state  of  the  transposition  of  Directive  1999/44/EC  into  the  Slovenian  Law  can  be 
considered  complete.  Table  27  in  the  next  pages  shows  how  each  article  has  been 
accommodated in the national legislation. There are nonetheless some departures from 
the original provisions at the EU level: these refer to the definitions, the regulation for 
the remedies and the right of redress that the Slovenian law establishes. Each point is 
subsequently commented on below. 

Definitions 

The definitions contained in Article 1 of Directive 1999/44/EC are all transposed, with 
the exclusion of “repair”. Some of the transposed definitions are slightly modified, which 
is described in detail below. 

The  definition  of  “consumer”  does  not  include  “(...)  any  natural  person  who,  in  the 
contracts covered by this Directive, is acting for purposes which are not related to his 
trade, business or profession”, but instead the consumer according to Article 1 of CPA 
relates to a “natural person who acquires or uses goods and services for purposes which 
are  not  related  to  his  trade  or  profession”.  This  introduces  specifically  the  concept  of 
consumption within the definition. 

The definition of “consumer goods” is defined in the CPA in Article 1 as “goods” but also 
includes digital content 5, expanding therefore the scope of the Directive. 

1 Act Amending the Consumer Protection Act. Link: 
http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO1408. Accessed 17th November 2015. 
2 Consumer Protection Act. Link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO513. Accessed 17th 
November 2015. 
3 Code of Obligation. Link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO1263. Accessed 17th 
November 2015. 
4 Private International Law and Procedure Act. Link: 
http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO1258. Accessed 17th November 2015. 
5 Digital content is according to Consumer Protection Act all data which is produced and supplied in digital 
form. 

6 

 
 
 
                                                 
The  definition  of  “seller”  is  in  Slovenian  legislation  understood  as  the  concept  of 
“company”. And the concept of company is according to Article 1 of CPA understood to 
be: “any legal or natural person who is engaged in a profitable activity, irrespective of 
its legal form or ownership structure”, maintaining nonetheless the core meaning set in 
the Directive. The CPA stipulates that the company is obliged to repair the goods.   

The  definition  of  “producer”  is  extended  within  the  Slovenian  legislation.  According  to 
Article  1  of  CPA  a  producer  is  “a  company  that  manufactures  finished  products  or 
components or acquires basic raw material, or a person that with his name, trade mark 
or other distinctive mark on the product presents himself as its producer”. The importer 
and  distributor  of  the  product,  the  manufacturer's  representative  office  in  Slovenia  or 
any other person purporting to be a producer by placing his name, trade mark or other 
distinctive mark can also be interpreted as being the producer. 

The standard two-year guarantee applies for new goods, and one year for second hand 
goods,  and  the  consumer  must  notify  the  seller  of  a  defect  within  two  months  of 
discovery6. 

Remedies 

The remedies are not directly transposed, but they are extensively legislated in the case 
of Slovenia relative to the provisions of Directive 1999/44/EC. 

The  reference  to  Article  3.2  of  Directive  1999/44/EC  is  Article  37.c  of  the  Consumer 
Protection Act which stipulates: “The consumer who properly informed the company of 
the clerical error, has the right to require from the company either to: 

•  eliminate the defect in the goods or 
• 
• 
• 

to return the amount paid in proportion to the error or 
to replace the defective goods with new flawless goods or 
to return the amount paid by the consumer. 

In  any  case,  the  consumer  has  the  right  to  demand  a  reimbursement  for  damage, 
particularly costs for materials, spare parts, labour, transfer and transport of products 
resulting from the fulfilment of obligations from the previous paragraph”. Remedies must 
be provided within 8 days, and in case of In the case of a replacement product or product 
part, a new legal guarantee period starts. 7. 

The  CPA  does  not  therefore  determine  the  hierarchy  of  requests,  meaning  that  the 
consumer may require the seller to repair the goods or may require the seller to replace 
them, in either case, free of charge, unless this is impossible or disproportionate where 
upon the solution will be withdrawal or reduction of price. According to one commentator, 
the failure of transposition of the third paragraph of Article 3 of the Directive does not 
directly mean that the level of consumer protection is deteriorating, but it means that 
the "fair balance" between the rights of the seller and the consumer that the Directive 
wants to establish, is slightly tilted in favour of the consumer 8. 

6  See  'Notifications  according  to  Article  32  and  33  of  the  CRD'  at  http://ec.europa.eu/justice/consumer-
marketing/files/si_notification_art._33-csgd.pdf /. Status as of 19 May 2015, accessed on 14 October 2015 
7ECC-Net,  Country  Fiche 
consommateurs.eu/fileadmin/user_upload/eu-consommateurs/PDFs/PDF_EN/REPORT-
_GUARANTEE/country_fact_sheets/Country_fiche_SL.pdf 
8 Damjan Možina, Ph.D., (2012), Costumers rights on the basis of clerical error with contract of sale. Link: 
http://www.pf.uni-
lj.si/media/pravice.kupca.na.podlagi.stvarne.napake.pri.prodajni.pogodbi.pravni.letopis.2012.pdf. Accessed 
17th November 2015. 

for  Slovenia,  accessed  on  30th  November  at:  http://www.europe-

7 

 
 
 
                                                 
1.1.2 

 Table of the transposition 

The next page displays the articles from Directive 1999/44/EC on Consumer Sales and 
its  transposition  into  the  Slovenian  legislative  system.  Not  all  articles  have  been 
transposed,  and  some  of  them  contain  an  extension  of  the  scope  provided  by  the 
European legislation. 

8 

 
 
 
Table 1: Transposition of Directive 1999/44/EC in the Slovenian legislation  
Areas 

Art.  Content 

Legislation 

1.1 

Purpose 

CPA. Art. 1 

Comment* 
Not transposed directly (“Act regulates the rights of consumers at the offering, selling and other forms of marketing 
of goods and services by companies and sets out the duties of public authorities and other entities that guarantee 
these rights.”) 

1.2.a 

Def. Consumer 
goods 

CPA. Art. 1 

Concept of "goods” 

1.2.b  Def. Consumer  CPA. Art. 1 

Scope and 
definitions 

1.2.c  Def. Seller 
1.2.d  Def. Producer 

CPA. Art. 1 
CPA. Art. 1 

1.2.e  Def. Guarantee  CPA. Art. 15.b 

1.2.f  Def. Repair 

Direct transposition -  Meaning any natural person acting for purposes not related to his trade, business or 
profession 
Concept of “company” 
Expanded (see previous section) 
Direct transposition -  Guarantee being any undertaking by the seller/producer to offer a given remedy free of 
charge if the consumer good does not meet the advertised specifications  
Not transposed 

1.3 

1.4 

2.1 

2.2 

2.3 

2.4 

Conformity 
with the 
contract 

CPA. Art. 1 

Exclusion second 
hand 
Contracts of sale 
types 
Conformity 
requirement 
Good conformity CPA. Art. 37 
Lack of 
conformity 
Seller 
statements 

CPA. Art. 37 

Code of Obligation. 
Art. 460 

Not transposed 

“Contract of sales is contract that commits company to give consumer the goods into his ownership and consumer 
commits to pay the purchase price to the company. Object of the contract of sales are both goods and services.” 
(direct, merges article 2.1. and 3.1. of the Directive) - Direct transposition - Stating that goods must be delivered to 
the consumer in conformity with the contract of sale 
Clerical error if good is not conformed 
Direct transposition - Disregarding lack of conformity if the consumer was aware of the fault, or if the lack of 
conformity had its origin in materials supplied by the consumer 

Not transposed 

2.5 

Installation 

CPA. Art. 38 

Direct transposition - Incorrect installation considered equivalent to lack of conformity if installation formed part of 
the sale or if the installation instructions created the shortcomings 

3.1 

Liability 

Rights of the 
consumer 

3.2 
3.3 
3.4 

Remedies 
Conditions 
Free of charge  CPA. Art. 37.c 

CPA. Art. 37 
Code of Obligation. 
Art. 458 
CPA. Art. 37.c 

(direct, merges article 2.1. and 3.1. of the Directive) - Direct transposition - Establishes that the seller is liable for any 
lack of conformity which exists at the time the good is delivered 

Not transposed directly 
Not transposed 
Not transposed directly 

9 

 
 
 
 
 
 
 
3.5 

Reduction of the 
price 

CPA. Art. 21.b and 
37.c 
Code of Obligation. 
Art. 484 

Not transposed directly: “Consumer who properly informed company of the clerical error, has the right to require 
from the company either to eliminate the defect in the goods or to return the amount paid in proportion to the 
error or to replace defective goods with a new flawless goods or to return amount paid by the consumer. In any 
case, the consumer has the right to demand a reimbursement for damage, particularly costs for materials, spare 
parts, labour, transfer and transport of products resulting from the fulfilment of obligations from the previous 
paragraph.” 

Right of 
redress 

Time limits 

3.6 

4 

5.1 

5.2 

5.3 

Code of Obligation. 
Art. 458.3 

Contract 
rescission 
Final seller 
liability 
Time period 
Defect 
confirmation 
Reversed burden CPA. Art. 37.b.3 

CPA. Art. 37.b.1 
CPA. Art. 37.a.1 

6.1 

Legally binding  CPA. Art. 17 

6.2 

State rights and 
contents 

CPA. Art. 16 and 18 

Guarantees 

6.3  Written contract CPA. Art 18.1 

6.4 

Language of 
guarantees 

CPA. Art. 18.1 

6.5 

Respect 6.2-4 

CPA. Art. 18.2 

7.1 

7.1 

7.2 

8.1 

Right restrictions  
Reduced period 
(2nd hand) 

CPA. Art. 37.b 

Private International 
Law and Procedure 
Act. Art. 22.4-5 

Measures of 
protection 

Supplementary 
rights 

Binding nature 

Direct transposition - No contract rescission  if the lack of conformity is minor 

Not transposed 

Two years 

Two months 

Six months 
Direct transposition - Stating that the guarantee will be legally binding on the offerer of the guarantee under 
guarantee statement and conditions 
Direct transposition - The guarantee shall state that the consumer has legal rights under applicable national 
legislation, make clear that those rights are not affected by the guarantee; give the guarantee details and process 
for claiming, plus name, address of guarantor plus scope and duration. 
Direct transposition - On request by the consumer, the guarantee shall be made available in writing or another 
accessible durable medium 

“Guarantee for goods sold in Republic of Slovenia must be issued in Slovenian language” 
Direct transposition - Specifying the validity of the guarantee contract for consumer even if it infringes on the above 
three paragraphs 

One year for second-hand products 

"The agreement on the choice of law cannot exclude the mandatory rules on the protection of consumers' rights 
contained in the law of the country in which the consumer is domiciled " 

10 

 
 
 
 
 
 
 
National law 
and minimum 
protection 

Information 

Modification 

Transposition 

Review 
Entry into 
force 

Address 

Recitals 

8.2 

9 

10 

National rules 
retain 

Inform of the 
rights 
Directive 
98/27/EC 

11.1  Date 
11.2  Provisions 
12 

Jul-06 
Day of 
publication 
To Member 
States 
Period-of-use 
deduction 
Suspension 2-
year period 

13 

14 

15 

18 

* The mention of "direct" means a direct transposition, disregarding the fact that the sentences can be placed differently or paraphrased relative to the Directive formulation 

 Articles at the discretion of the Member State (not mandatory) 

Legend 

 Rules on procedures to transpose 

 Recitals –at the discretion of the Member State 

11 

 
 
 
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
 
 
 
  
 
 
 
 
 
 
 
 
1.1.3 

Additional rights 

The  additional  rights  available  to  the  Slovenian  Consumer  and  User  are  principally 
contained in the CPA. Article 4 of CPA stipulates the liability of the producer in case that 
goods produced by him cause death, physical injury, damages to health or causes damage 
to other objects. The producer is in this case  obliged to  reimburse the damages. Article 
12.b stipulates that unfair advertising represents unfair commercial practices and is thus 
not allowed. 

Regulations on goods, for which a conformity guarantee shall be issued 

The Minister of Economy defines a list of goods for which the conformity guarantee (i.e. a 
guarantee for flawless operation of purchased goods, for which both the seller and producer 
are liable) is to be issued. The most recent list of goods was defined in the legislation called 
Regulations  on  goods,  for  conformity  Guarantee  Which  Shall  Be  Issued  as  of  10  March 
20129. 

Article 2 stipulates that conformity guarantee shall be issued for at least one year for the 
following types of goods: 

•  Products for household and similar use, 
•  Products in the automotive and similar industries, 
•  Machinery and equipment for agriculture and for the processing small areas, 
• 
•  Sports equipment and props, 
•  Products in the area of radio communications, audio and video techniques and 

Information technology products, 

devices connected to them, 

•  Electro-medical devices intended for personal use, 
•  Devices for protection against fire, 
•  Wastewater treatment plants. 

Article 3 stipulates that conformity guarantee shall be issued for a minimum period of one 
month for the following types of goods: 

•  Motorized road vehicles, 
•  Trailers, 
•  Vehicles with auxiliary motor.  

1.2 

Enforcement and redress 

In case of imperfect goods, and if applying the conformity guarantee, according to Article 
21.b of the CPA the consumer may demand repair of the goods from the seller. If goods 
are  not  repaired  within  45  days  from  the  day  that  a  manufacturer,  seller  or  authorized 
service received a request for repair, he/she must replace the goods with the same, new 
and flawless goods free of charge. If the seller does not repair or replace the goods within 
45 days, the consumer may cancel the contract of sale or request a price reduction.  

The inspection authority in charge of supervising implementation of the CPA and has been 
granted  the  right  to  impose  the  measures  in  accordance  with  the  Law  is  the  Market 
Inspectorate10.  If  the  seller  unjustifiably  rejects  the  consumer’s  request,  the  Market 
Inspectorate may according to Article 71 of CPA issue a Decision which orders the seller to 
grant the request. Such a Decision is issued only if: 

• 

the parties are not in dispute on the existence of a defect  

9 Regulations on goods, for conformity Guarantee Which Shall Be Issued. Link: 
http://www.pisrs.si/Pis.web/pregledPredpisa?id=PRAV10954. Accessed on 17th November 2015. 
10 Official website: http://www.ti.gov.si/. Accessed on 17th November 2015.  

12 

 
 
 
                                                 
• 
• 

the consumer submits expert opinion on the existence of a defect  
the defect is clearly proven in another way.  

If these conditions are not met, then the Market Inspectorate is not competent to issue a 
Decision. 

In  case  of  a  consumer’s  claim  for  reimbursement  of  the  part  of  the  sales  price  as 
compensation for a defect, the Inspectorate may issue a Decision only if the partial defect 
in the goods is unambiguously determined. 

Mediation 

Slovenian consumers can also start the process of resolving dispute through the European 
Centre for Dispute Resolution11 (ECDR). The process of resolving consumer disputes is a 
confidential,  specialized  procedure  that  is  used  to  resolve  contractual  disputes  between 
traders and consumers  on the sale of goods  or services that have not been resolved by 
negotiation between the parties. The process, which is free of charge to the consumer, is 
a combination of mediation and arbitration, headed by active or former judge-mediators. 
The process is easy and in writing, with a maximum duration of 30 days, but in any case 
ends with a final decision on the settlement of the dispute which is a final judgment. The 
process is as follows:  

•  Submission of request via web site12 
•  Obtaining the consent of the opposing party by ECDR. In the case that consent 

is not given, the procedure is not carried out; 

•  Submission of documentation; 
•  An attempt at mediation is tried; 
• 
•  A  second  option  at  hand  for  the  consumer  is  mediation  by  the  Slovene 

If mediation is not successful a written decision is issued. 

Consumer’s Association13.  

Arbitration 

If  the  consumer  is  not  satisfied  at  the  end  of  this  process  or  in  how  the  problem  was 
resolved,  it  can  go  to  other  bodies  of  the  public  administration  to  ask  for  an  arbitration 
process which is mainly regulated by the Arbitration Act14 as of 9 August 2008, Section IX. 
Consumer  disputes  covered  under  Articles  44  to  47  stipulate  basic  rules  on  arbitration 
between seller and consumer. 

The participation in the process is voluntarily, but decisions are binding and have the effect 
of judgments. If still not satisfied by this process, or alternatively to it, consumers can opt 
for a court settlement. 

Court settlements 

Consumers also have the right to claim through a court. The principle Law involved under 
this process is the Civil Law (or more precisely the Obligation Law which is a branch of Civil 
Law). Jurisprudence is published on the web site of the Judiciary of Republic of Slovenia. 
A number of claims are related to situations where a customer’s demand for reimbursement 
of part of the amount or entire amount paid for the goods has been refused while some 
sellers’ claims relate to objections of the Inspectorate’s Decisions to repair the goods or to 
fully or partially reimburse the customer. 

11 Official website: http://www.ecdr.si/. Accessed on 17th November 2015.   
12 Official website: http://www.ecdr.si/slo/potrosniski-spori/. Accessed on 17th November 2015. 
13 For members of the Association only..Official website: https://www.zps.si/. Accessed on 17th November 2015.   
14  Arbitration Act. Link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO5288. Accessed on 17th 
November 2015. 

13 

 
 
 
                                                 
Cases 

Box 1: Court case on lack of conformity from CPU15 

Court case on demand for reimbursement of amount paid for the goods, Ljubljana 2013. 
In the case, a consumer had purchased tiles which they later found to be defective.  The consumer applied 
to the seller for replacement tiles of the same type but free from defects, and made this request within 8 
days.  However, the company did not wish to provide the requested remedy.  A court found in favour of the 
consumer, but the company appealed. 

In the appeal No VS15684 of 9 October, the court rejected company’s complaint over the Market inspector’s 
decision that it has to reimburse customer the amount paid for the defective goods. 

15 Web site of the Judiciary of Republic of Slovenia. Accessed 17th November 2015. Available at: 

http://www.arhiv.uvp.gov.si/si/potrosniski_praktikum/sodna_praksa_sl/index.html 

14 

 
 
 
 
 
 
 
                                                 
2.  Bibliography 

European Legislation 

Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on 
certain aspects of the sale of consumer goods and associated guarantees - Available at: 
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:en:HTML  

Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 
on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of 
the European Parliament and of the Council and repealing Council Directive 85/577/EEC 
and Directive 97/7/EC of the European Parliament and of the Council – Available at: 
http://eur-
lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:en:PDF 

Legislation 

Act Amending the Consumer Protection Act. Link: 
http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO1408.  Accessed 17th November 
2015. 

Arbitration Act. Link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO5288.  
Accessed on 17th November 2015. 

Consumer Protection Act. Link: 
http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO513. Accessed on 17th November 
2015. 

Code of Obligation. Link: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO1263. 
Accessed on 17th November 2015. 

Private International Law and Procedure Act. Link: 
http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO1258. Accessed on 17th November 
2015. 

Regulations on goods, for which conformity guarantee shall be issued as of 10 March 
2012, available at: http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO5288. Accessed 
on 17th November 2015. 

Reports 

ZPS, (2013), Annual report of Slovene Consumer’s Association. LINK: 
https://www.zps.si/index.php/o-nas/zveza-potronikov-slovenije/6803-letno-poroilo-
2013.  Accessed on 17th November 2015. 

Government Office for Legislation, (2011), Correlation table on transposition of Directive 
1999/44/EC in the Slovenian legislation. Link: 
http://www.pisrs.si/Pis.web/porociloKorelacijskaEu?celex=31999L0044. Accessed on 17th 
November 2015. 

Published Slovenian jurisprudence, web site of Justice of Republic of Slovenia, available 
at: http://www.arhiv.uvp.gov.si/si/potrosniski_praktikum/sodna_praksa_sl/index.html. 
Accessed on 17th November 2015. 

Damjan Možina, (2012), Costumers rights on the basis of clerical error with contract of 
sale. Available at: http://www.pf.uni-
lj.si/media/pravice.kupca.na.podlagi.stvarne.napake.pri.prodajni.pogodbi.pravni.letopis.2
012.pdf . Accessed on 17th November 2015. 

15 

 
 
 
Notifications according to Article 32 and 33 of the CRD, status as of 19 May 2015.. 
Available at: http://ec.europa.eu/consumers/consumer_rights/rights-
contracts/directive/notifications. Accessed on 14th October 2015. 

Kocbek Šašek Nina, (2015), You are not an annoying customer, you are a demanding 
customer!. Link: http://www.24ur.com/novice/slovenija/niste-zoprna-stranka-ste-
zahteven-kupec.html. Accessed on 17th November 2015. 

Websites 

Slovene Consumer’s Association. Link: https://www.zps.si/. Accessed on 17th November 
2015. 

Division of Consumer and competition protection at Ministry of Economy Development 
and Technology. Link: http://consumo-
inc.gob.es/guiaCons/codigoCom.htm?id=45http://www.mgrt.gov.si/si/delovna_podrocja/
notranji_trg/sektor_za_varstvo_potrosnikov_in_konkurence/. Accessed on 17th 
November 2015. 

European centre for dispute resolution (ECDR). Link: http://www.ecdr.si/slo/potrosniski-
spori/. Accessed on 17th November 2015. 

16 

 
 
 
 
 
D
S
-
0
2
-
1
5
-
9
9
8
-
E
N
-
N

doi: 10.2838/96110