Consumer market study on the functioning of legal and commercial guarantees for consumers in the EU : country fiche : Croatia.
Date: 2016-04-14
Institutions: Directorate-General for Justice and Consumers
Subjects: Croatia, application of EU law, consumer goods, consumer information, consumer motivation, consumer protection, consumer survey, contract, guarantee, sale

Consumer market study on the 
functioning of legal and 
commercial guarantees for 
consumers in the EU 

Country fiche: Croatia 

Ipsos-London Economics-Deloitte consortium  
December 2015 

Justice and 
Consumers 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN COMMISSION 

Produced by Consumers, Health, Agriculture and Food Executive Agency (Chafea) on behalf of: 

Directorate-General for Justice and Consumers 
Directorate E — Consumers 
Unit E.1 Consumer markets 

Contact: Marilena Di Stasi 

E-mail:  JUST-CONSULT-E1@ec.europa.eu 

European Commission 
B-1049 Brussels 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
EUROPEAN COMMISSION 

Consumer market study on the 
functioning of legal and 
commercial guarantees for 
consumers in the EU 

Country fiche: Croatia 

2015 

EN 

Directorate-General for Justice and Consumers  
EU Consumer Programme (2014-2020) 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Reproduction is authorised provided the source is acknowledged. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Consumer market study on the functioning of legal and commercial guarantees for 
consumers in the EU 

TABLE OF CONTENT 

1.  Croatia ................................................................................................................... 6 

1.1  Regulatory background ............................................................................................ 6 

1.1.1 Transposition of Directive 1999/44/EC ....................................................................... 6 

1.1.2 Table of the transposition ......................................................................................... 8 

1.1.3 Additional rights ..................................................................................................... 12 

1.2  Enforcement and redress ......................................................................................... 12 

2.  Bibliography........................................................................................................... 14 

TABLES 

Table 1: Transposition of Directive 1999/44/EC in the Croatian legislation.............................. 9 

Table 2: Right of information in the national legislation ....................................................... 12 

BOXES 

Box 1: Court case on lack of conformity from CPA .............................................................. 13 

5 

 
 
 
 
 
 
 
 
 
 
1.  Croatia 

1.1 

Regulatory background 

Directive 1999/44/EC (‘the Directive’) on Consumer Sales Directive was transposed via 
two acts: Consumer Protection Act, (National Gazette 41/2014) of 31 March 20141 and 
the  Civil  Obligations  Act,  (National  Gazette  35/2005)  of  4  March  2005.  The  Civil 
Obligations Act (from now on COA) regulates “the principles of obligations (general part) 
and  contractual  and  non-contractual  obligations  (special  part).”2  The  Consumer 
Protection Act (from now on CPA), on the other side, is governing “the protection of the 
basic  rights  of  consumers  when  buying  goods  and  services  and  in  other  forms  of 
acquisition  of  products  and  services  on  the  market.  This  includes:  the  right  to  the 
protection  of  the  economic  interests  of  consumers;  the  right  to  the  protection  from 
threats to life, health or property; the right to legal protection of consumers; the right to 
consumer information and education; the right of consumers to organize themselves for 
the protection of their interests; the right to consumer representation and participation 
of the consumer representatives in the work of bodies dealing with issues of interest to 
consumers.”3 

Besides  these  two  laws,  there  are  also  many  other  laws  that  regulate  the  area  of 
consumer protection. These are General Product Safety Act, 30/2009; Consumer Credit 
Act, 75/2009; Right of Access to Information Act, 25/2013; Technical Requirements for 
Products  and  on  Conformity  Assessment  Act,  80/2013;  Personal  Data  Protection  Act, 
103/2013 etc. 4 

1.1.1 

Transposition of Directive 1999/44/EC 

The state of the transposition of Directive 1999/44/EC in the CPA can be considered to 
be complete. Table 1 in the next pages shows how each article has been accommodated 
in  the  national  legislation.  There  are  nonetheless  some  departures  from  the  original 
provisions at the EU level: this refers to the definitions, the conformity with the contract, 
rights of the consumer, guarantees and binding nature. However, the right of final seller 
liability was not transposed into Croatian Law. Each point is subsequently commented on 
below. 

Definitions 

Article 1 of the Consumer Protection Act introduces the aim of the law: “this Act shall 
govern the protection of the basic rights of consumers when buying goods and services 
and in other forms of acquisition of products and services on the market, including other 
rights (e.g. the right to legal protection of consumers, the right to consumer information 
and education etc.)”  

The option to leave out of scope second hand goods sold at public auction, article 1.3 of 
Directive 1999/44/EC, is not transposed into the CPA, leaving second hand goods within 
scope of the law.  

The definition of Public Auction Sales is, as cited in CPA, Article 5.5 is when “the trader 
offers goods or services to consumers, in which consumers participate personally or have 
the opportunity to attend, which is carried out through a transparent tender procedure 

1 The Croatian Parliament (2014), Consumer Protection Act, Accessed on: March, 2014. Retrieved from:  
http://narodne-novine.nn.hr/clanci/sluzbeni/2014_03_41_723.html 
2 The Croatian Parliament (2005), Civil Obligations Act, Article 1. 
3 The Croatian Parliament (2014), Consumer Protection Act, Article 1. 
4The Ministry of Economy, ‘Review of Laws and Regulations’. Accessed: May, 2015. Retrieved from: 
http://potrosac.mingo.hr/hr/potrosac/clanak.php?id=12349 

 
 
                                                 
conducted  by  the  head  of  the  auction,  in  which  the  most  successful  participant  of  the 
auction is obliged to buy the goods or services.”  

Indeed, the scope of this legislation on guarantees is even wider than the coverage of all 
types of second-hand goods under Article 1.4 of Directive 1999/44/EC. Under Article 39 
of  the  CPA  it  is  stated  that  the  relevant  provisions  of  the  CPA  refer  to  “Any  contract 
concluded between traders and consumers, including contracts for the supply of water, 
gas  and  electricity,  regardless  of  whether  they  sell  it  in  a  limited  volume  or  limited 
quantities  or  not,  and  to  contracts  for  the  supply  of  thermal  energy,  if  not  otherwise 
stated”. 

Finally, in the terms of the definition of commercial guarantees, in CPA, the term “free of 
charge” is neither defined nor transposed. According to this, it can be concluded that this 
term  is  assumed  when  talking  about  conditions,  i.e.  in  COA,  Article  424,  Request  for 
Repair or Replacement is cited but it is not mentioned if it should be free of charge.  In 
paragraph  2  of  the  same  Article  it  is  stated  that  the  “buyer  shall  be  entitled  to 
compensation for damage suffered by not being able to use the thing, starting from the 
moment he/she requested repair or replacement until they were effected”. 

Remedies 

Regarding remedies, they are as follows 5: 

•  Firstly,  repair  or  replacement  according  to  the  consumer’s  wishes,  within  a 

reasonable time frame and free of charge. 

•  Secondly, refund or reduction of the purchase price if repair or replacement is 
not  possible  within  a  reasonable  time  frame.  There  is  no  deadline  for 
implementing a solution. 

The seller’s liability is defined especially for material defects on goods and is not general 
as in Directive 1999/44/EC. In COA Article 400.1 and 400.2 it is cited that the seller (1) 
“shall be liable for material defects of a good at the moment of the transfer of risk to the 
buyer, regardless whether he was aware of them or not“(italics not in the original), and 
(2)  “shall  also  be  liable  for  all  material  defects  arising  after  the  transfer  of  risk  to  the 
buyer if they arose as a result of the cause that existed prior to it. “ 

Termination of the contract or price reduction within the CPA is only defined “if the seller 
has not completed the remedy without significant inconvenience to the consumer” 6, but 
it is not defined what ‘significant inconvenience’ covers, nor the reduction of the price or 
how the cancellation of the contract can occur. Repaired or replaced items have a new 2 
year guarantee7. 

Minor defects 

5ECC-Net country fiche for Croatia, accessed 23 November 2015, http://www.europe-
consommateurs.eu/fileadmin/user_upload/eu-consommateurs/PDFs/PDF_EN/REPORT-
_GUARANTEE/country_fact_sheets/Country_fiche_HR.pdf 
6 The European Parliament (1999), Directive 44/1999/EC, Article 3.5 
7ECC-Net country fiche for Croatia, accessed 23 November 2015, http://www.europe-
consommateurs.eu/fileadmin/user_upload/eu-consommateurs/PDFs/PDF_EN/REPORT-
_GUARANTEE/country_fact_sheets/Country_fiche_HR.pdf 

7 

 
 
 
                                                 
Regarding minor defects, where a defect is negligible, the customer may not have the 
contract rescinded; however, he shall be entitled to the other rights related to material 
defects, including the right to have damage repaired8.  

Claiming periods 

Regarding  guarantees,  CPA  refers  to  Section  VI  of  the  COA,  which  is  dedicated  to 
guarantees. Article 104 states: “by entering into a contract of guarantee the guarantor 
undertakes to the creditor to perform a valid and due obligation of the debtor if the latter 
fails to do so”. In COA, Article 404 it is stated that the seller needs to respond for losses 
made two years from the date of delivery, and in case of used goods the limit is set to 
one year. Those limits can be prolonged with a contract. 

However, under Article 407, the following is stated: “A customer shall not lose the right 
to invoke a defect even in the event that he failed to perform his obligation of inspecting 
goods without delay or notifying the seller of the existence of a defect within a set period 
of time, or that such defect appeared after more than two years after the goods were 
delivered, or six months in the case of a commercial contract, if the seller was aware or 
could not have been unaware of such defect.” This appears to give the consumer a longer 
guarantee  duration,  but  it is  predicated  on  the  consumer  being  able  to  prove  that  the 
seller could not possibly been unaware of the defect 9. 

Following COA, Article 404 (1) the consumer must inform the seller of identified defects 
within a period of two months from the date the defect was discovered.  

Article 6.4 of the Directive ‘Language of guarantees’ is defined in CPA, in Article 6 where 
it  is  stated  that  guarantees,  technical  instructions,  etc.  have  to  be  the  same  as  the 
original, written clearly, visible and readable in Croatian language and Latin letters.  

Under Article 404 (3), the guarantee period for second hand goods is up to one year10. 

Binding nature 

The Article 7.1 of the Directive is not transposed in COA, in Article 404(1), as “after the 
buyer receives a thing, it becomes apparent that the thing has a defect that could not 
have been discovered by usual inspection when the delivery was taken, the buyer shall, 
under threat of losing the right, notify the seller thereof within the period of two months, 
not including the day when the defect was discovered, or without delay in respect of a 
commercial contract”.  

1.1.2 

Table of the transposition 

The next page displays the articles from Directive 44/1999/EC on Consumer Sales and 
its transposition into the Croatian legislative system. Some of the articles have not been 
transposed,  and  some  of  them  contain  an  extension  of  the  scope  provided  by  the 
European legislation. This is briefly described in the table (“Comment”). 

8 See 'Notifications according to Article 32 and 33 of the CRD' at 
http://ec.europa.eu/consumers/consumer_rights/rights-contracts/directive/notifications/. Status as of 19 May 
2015, accessed on 14 October 2015 
9 See 'Notifications according to Article 32 and 33 of the CRD' at 
http://ec.europa.eu/consumers/consumer_rights/rights-contracts/directive/notifications/. Status as of 19 May 
2015, accessed on 14 October 2015 
10 See 'Notifications according to Article 32 and 33 of the CRD' at 
http://ec.europa.eu/consumers/consumer_rights/rights-contracts/directive/notifications/. Status as of 19 May 
2015, accessed on 14 October 2015 

8 

 
 
 
 
                                                 
Table 1: Transposition of Directive 1999/44/EC in the Croatian legislation  
Areas 

Art.  Content 

Legislation 

1.1 

Purpose 

CPA. Art. 1. 

1.2.a 

Def. Consumer 
goods 

CPA Art. 5.22. 

1.2.b  Def. Consumer 

CPA Art. 5.15. 

1.2.c  Def. Seller 

CPA  Art. 5.26. 

1.2.d  Def. Producer 

CPA Art. 4.5. 

1.2.e  Def. Guarantee 

CPA Art. 5.4. 

1.2.f  Def. Repair 

COA Art. 1085. Par. 1  

1.3 

Exclusion second 
hand 

CPA Art. 5.5. 

Scope and 
definitions 

1.4 

2.1 

2.2 
2.3 
2.4 
2.5 

3.1 

3.2 

Conformity with 
the contract 

Rights of the 
consumer 

Contracts of sale 
types 

CPA Art. 39. 

CPA Art. 43.(1) 

Conformity 
requirement 
Good conformity 
n/a 
Lack of conformity  n/a 
n/a 
Seller statements 
n/a 
Installation 
COA Art. 400.1. and 
400.2. 
COA Art. 410.1. and 
410.2. 

Remedies 

Liability 

Comment* 
Expanded - “This Act shall govern the protection of the basic rights of consumers when buying goods and 
services and in other forms of acquisition of products and services on the market, including other rights (e.g. 
the right to legal protection of consumers, the right to consumer information and education etc.)” 
Direct transposition -  Consumer goods meaning any tangible movable item (i.e. services excluded, e.g. 
electricity supply) 
Direct transposition -  Meaning any natural person acting for purposes not related to his trade, business or 
profession 
Direct transposition - Seller being any natural or legal person who sells consumer goods 
“Any other natural or legal person in the supply chain, to the extent that his/her activities may affect the safety 
properties of the product.” 
Direct transposition -  Guarantee being any undertaking by the seller/producer to offer a given remedy free of 
charge if the consumer good does not meet the advertised specifications  
"Restoration of previous condition, where the responsible person is obliged to bring the object back to the 
state equal to the state before the damage had incurred.” 
“Public auction sales at which the trader offers goods or services to consumers, in which consumers participate 
personally or have the opportunity to attend, which is carried out through a transparent tender procedure 
conducted by the head of the auction, in which the most successful participant of the auction is obliged to buy 
goods or services.” 
(direct, but somewhat expanded) - This law “applies to any contract concluded between traders and 
consumers, including contracts for the supply of water, gas and electricity, regardless of whether they sell it in 
a limited volume or limited quantities or not, and to contracts for the supply of thermal energy”. 
“The seller shall meet the consumer contract in accordance with the provisions of this Act and the Act on Civil 
Obligations.” 
n/a 
n/a 
n/a 
n/a 

Material defects which the seller is liable for. 

(direct) 

9 

 
 
 
3.3 
3.4 

3.5 

3.6 

Right of redress  4 

Time limits 

5.1 
5.2 
5.3 

6.1 

6.2 

COA Art. 411, 426 

COA Art. 424. 
n/a 

Conditions 
Free of charge 
Reduction of the 
price 
Contract rescission  COA Art. 400.4. 
Final seller liability  n/a 
Time period 
COA Art. 404.2. 
Defect confirmation  COA Art. 404.1. 
COA Art. 400.3. 
Reversed burden 
CPA Art. 5.4. 
COA Art. 104. 

Legally binding 

State rights and 
contents 

COA Art. 423.3. and 
423.4. 

Guarantees 

6.3  Written contract 

COA Art. 105.  

COA Art. 404.3. 

6.4 

6.5 
7.1 

7.1 

7.2 

Binding nature 

n/a. 

n/a 
n/a 

n/a 

Language of 
guarantees 
Respect 6.2-4 
Rights restriction 
Reduced period 
(2nd hand) 
Measures of 
protection 
Supplementary 
rights 
National rules retain  
Inform of the rights   
Directive 98/27/EC 

8.1 

National law and 
minimum 
protection 
Information 
Modification 

8.2 
9 
10 
11.1  Date 
11.2  Provisions 
12 
Review 
Entry into force  13 

Transposition 

Jul-06 
Day of publication 

Request for Repair or Replacement 
n/a 
Direct for “…if the consumer is entitled to neither repair nor replacement or if the seller has not completed the 
remedy within a reasonable time…” 
“The seller does not correspond to a minor material defect.” 
n/a 
Two years, expanded for commercial contracts 
Two months, expanded for commercial contracts  
Six months 
(partially 1.2.(e) of the Directive) “By entering into a contract of guarantee the guarantor undertakes to the 
creditor to perform a valid and due obligation of the debtor if the latter fails to do.” 
Direct transposition - The guarantee shall state that the consumer has legal rights under applicable national 
legislation, make clear that those rights are not affected by the guarantee; give the guarantee details and 
process for claiming, plus name, address of guarantor plus scope and duration. 
“A contract of guarantee shall be binding for the guarantor only if the guarantor has given a statement of 
guarantee in writing.“ 

n/a 
n/a 
n/a 
“Where used things are sold the contractual parties may agree a time limit of one year, or shorter in respect of 
commercial contracts.” 

n/a 

10 

 
 
 
 
 
  
  
 
  
 
  
 
  
 
  
 
  
Address 

Recitals 

14 

15 

18 

To Member States 
Period-of-use 
deduction 
Suspension 2-year 
period 

* The mention of "direct" means a direct transposition, disregarding the fact that the sentences can be placed differently or paraphrased relative to the Directive formulation 

 Articles at the discretion of the Member State (not mandatory) 

Legend 

 Rules on procedures to transpose 

 Recitals –at the discretion of the Member State 

11 

 
 
 
 
  
 
 
  
 
 
 
 
 
 
 
 
1.1.3 

Additional rights 

As  mentioned  before,  the  Consumer  Protection  Act  is  governing  “(…)  the  right  to  the 
protection of the economic interests of consumers; the right to the protection from threats 
to life, health or property; the right to legal protection of consumers; the right to consumer 
information  and  education;  the  right  of  consumers  to  organize  themselves  for  the 
protection of their interests; the right to consumer representation and participation of the 
consumer  representatives  in  the  work  of  bodies  dealing  with  issues  of  interest  to 
consumers.” In CPA, Article 36, aggressive business practice is considered as “disturbing, 
compulsion,  physical  force  or  threat  and  undue  influence  inducing  customer  to  make  a 
decision that otherwise would not be made.” 11 

Right to unilateral termination of the contract 

The  following  table  displays  some  of  the  articles  found  in  the  CPA,  which  are  related  to 
unilateral termination of the contract: 

Table 2: Right of information in the national legislation 
Consumer right of 
information 

National Law 

Comments 

Right 
termination of the contract 

unilateral 

to 

CPA Art. 73 

CPA Art. 74 

CPA Art. 75 

CPA Art. 76 

CPA Art. 77 

Failure to fulfil the obligation of notification of the right 
to unilateral termination of the contract 
Execution  of  the  right  to  unilaterally  terminate  the 
contract 
The effect of unilateral termination 
Commitments  dealer 
termination 
Obligations  of  the  consumer  in  the  event  of  unilateral 
termination 

the  event  of  unilateral 

in 

According to above Articles, if the seller didn’t inform the consumer of his right to unilateral 
termination of the contract, the consumer can unilaterally terminate the contract within 12 
months, and if the seller did inform the consumer, the consumer has 14 days to unilaterally 
terminate the contract from the moment when the consumer received the notification.  

1.2 

Enforcement and redress 

The  Ministry  of  Economy  created  a  website  called  “Consumer”  where  they  recommend 
three ways for consumers to seek their rights12. 

The first way, in case of a problem with a consumer good, consumers should address their 
written claim to the seller (CPA, Article 10). The seller must place in the business space a 
visibly  prominent  notice  on  filing  a  written  complaint  and  respond  in  writing  to  the 
complaints within 15 days upon their receipt. According to Article 25.3 and 25.6, a seller 
who provides public services (electricity service, water supply service etc.) shall establish 
a commission for consumer complaints, whose members must include a representative of 
the  Consumer  Protection  Association.  The  Commission  must  respond  to  consumer 
complaints received within 30 days of receipt of the complaint. 

The  second  way,  according  to  the  Article  105  of  the  CPA,  for  consumers  who  failed  to 
exercise  their  consumer  rights  through  a  written  complaint,  or  in  the  case  of  a  dispute 

11 The Croatian Parliament (2014), Consumer Protection Act, Article 36. 
12 Ministry of Economy, ‘Consumer Protection Webpage’. Accessed: May, 2015. Retrieved from: 
http://potrosac.mingo.hr/hr/potrosac/ 

12 

 
 
 
 
 
                                                 
between the consumer and the seller, is to submit an application to the Court of Honor of 
the  Croatian  Chamber  of  Economy,  the  Court  of  Honour  of  the  Croatian  Chamber  of 
Commerce or a proposal for conciliation in Mediation centres.  

Croatian  consumers  can  start  a  mediation  process  within  the  mediation  centres  such  as 
Mediation Center at the Croatian Chamber of Trades and Crafts. The main objective is to 
conclude  a  settlement  between  parties  in  dispute,  with  emphasis  on  confidentiality  and 
preservation of business relations between parties. The mediation process in the Mediation 
centres is completely voluntary, the process is in the hands of the parties, and the parties 
conclude  a  resolution  jointly  based  on  their  business  interests,  while  continuing  their 
business  collaboration.  The  mediation  process  is  mostly  handled  in  a  few  days,  the 
settlement is not publicly available and the costs are substantially lower.13 

If the parties cannot come to an agreement during the mediation process, the dispute is 
continued  before  Court  Council,  consisting  of  three  members,  of  which  one  has  to  be  a 
jurist, one represents commerce and crafts and one represents consumers. The procedure 
before  the  Court  of  Honour  begins  with  a  report,  which  has  to  be  filed  within  6  months 
from  the  learning  of  the  infringement  of  commerce  and  business  practices,  or  one  year 
from the infringement data. The report itself has to contain a description and evidence of 
infringement,  and  other  data  and  circumstances  of  importance  to  the  infringement.  The 
Croatian  Chamber  of  Commerce  and  Crafts  and  the  Croatian  Chamber  of  Economy  will 
reach  a  verdict  before  the  Court  of  Honor,  with  approval  of  the  Minister  in  charge  of 
consumer protection. If the parties are not satisfied with the decision, they can appeal and 
the Honorable Court shall sit in panels of five members, whose decision is final. However, 
the parties can turn to a regular court. 14 

A third option is offered within Article 135 of the CPA to report to the Market Inspector of 
the  Ministry  of  Economy.  The  Market  Inspector  carries  out  inspection  and  other  duties 
related to the application of laws and regulations in the field of consumer protection. The 
market inspector will consider the application of the consumer only after the consumer has 
exhausted  the  procedures  for  submitting  written  complaints  or  complaints  to  the 
commission for consumer complaints  

Cases  

Box 1: Court case on lack of conformity from CPA15 

Court case on the citizen’s compliant against mobile operator T-HT, Zagreb 2013 

Due to a combination of circumstances, T-HT cancelled a contract with a consumer a few months before 
the date of contract expiry, yet decided to charge him the amount of remaining months to expiry date. The 
consumer objected based on the Consumer Protection Act and stated that the telecom operator was billing 
him for a service that was not provided. A judgment was made against the operator, based on the logic that 
telephone and mobile operators may charge the citizens only for the services they provide, but they have 
no right to demand that a citizen, who signed a contract with them for 12 or 24 months, pay a subscription 
for the duration of the contract, if the citizen or operator has meanwhile terminated the subscription. 

13 Croatian Chamber of Commerce and Crafts, ‘Mediation Center”. Accessed: June 2015. Retrieved from 
http://www.hok.hr/centar_za_mirenje 
14 Croatian Chamber of Commerce and Crafts, ‘Proceeding before the Court of Honor”. Accessed : June 2015, 
Retrieved from: http://www.hok.hr/sud_casti/pokretanje_postupka_pred_sudom_casti 
15 Večernji list, 'Pobijedio sam T-HT, a nisam imao ni advokata'. Accessed: May 2015. Retrieved from: 
http://www.vecernji.hr/hrvatska/pobijedio-sam-t-ht-a-nisam-imao-ni-advokata-548391 

13 

 
 
 
 
 
 
                                                 
2.  Bibliography 

European Legislation 

Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on 
certain aspects of the sale of consumer goods and associated guarantees - Available at: 
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:en:HTML  

Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 
on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of 
the European Parliament and of the Council and repealing Council Directive 85/577/EEC 
and Directive 97/7/EC of the European Parliament and of the Council – Available at: 
http://eur-
lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:en:PDF 

Legislation 

Croatian Parliament (2014), Consumer Protection Act. Accessed 19th May 2015. 
Available at:  http://narodne-novine.nn.hr/clanci/sluzbeni/2014_03_41_723.html   

Croatian Parliament (2005), Civil Obligations Act. Accessed 19th May 2015. Available at:  
http://www.vsrh.hr/CustomPages/Static/HRV/Files/Legislation__Civil-Obligations-Act.pdf.   

The General Product Safety Act, 30/2009, Accessed 23rd November 2015. Available at: 
http://www.zakon.hr/z/119/Zakon-o-op%C4%87oj-sigurnosti-proizvoda 

Reports 

Notifications according to Article 32 and 33 of the CRD. Status as of 19 May 2015, 
accessed on 14 October 2015. Available at: 
http://ec.europa.eu/consumers/consumer_rights/rights-contracts/directive/notifications/  

Websites 

Croatian Chamber of Commerce and Crafts, ‘Proceeding before the Court of Honor”. 
Accessed http://www.hok.hr/sud_casti/pokretanje_postupka_pred_sudom_casti  

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European Consumer Centre official web page. Accessed June 2015. Retrieved from: 
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14 

 
 
 
Jutarnji List (2015), “Nasamareni kupci: Evo kako nas varaju, Kad istekne jamstvo, crkne 
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http://www.hok.hr/sud_casti/pokretanje_postupka_pred_sudom_casti 

15 

 
 
 
 
 
 
 
 
 
 
D
S
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0
2
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1
5
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9
8
0
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N

               doi: 10.2838/423356