Commission communication concerning Article 4(3) of Directive 98/27/EC of the European Parliament and of the Council on injunctions for the protection of consumers’ interests, concerning the entities qualified to bring an action under Article 2 of this Directive  (Text with EEA relevance)
Date: 2010-06-25
Institutions: European Commission
Subjects: EU Member State, application of EU law, approximation of laws, consumer information, consumer movement, consumer protection, infringement procedure (EU)








C_2010167EN.01003701.xml










25.6.2010   


EN


Official Journal of the European Union


C 167/37





Commission communication concerning Article 4(3) of Directive 98/27/EC of the European Parliament and of the Council on injunctions for the protection of consumers’ interests, concerning the entities qualified to bring an action under Article 2 of this Directive
(Text with EEA relevance)
2010/C 167/02
The authorities of the Member States concerned have recognised the entities mentioned below as being qualified to bring actions for an injunction under Article 2 of Directive 98/27/EC.

BELGIUM








Name of the entity


Contact details


Purpose










1.


Association belge des consommateurs Tests–Achats/Belgische Verbruikersunie Test-Aankoop











Rue de Hollande/Hollandstraat, 13




B-1060 Bruxelles




Tel: (32-2) 542 35 55




Fax: (32-2) 542 32 50








E-mail:


membres@test-achats.be
leden@test-aankoop.be






www.test-achats.be




www.test-aankoop.be












—


Promotes, defends and represents consumer interests (initiatives, activities, studies, research, publications on consumer issues, individualised services and support for members, etc.);










—


Promotes and supports the recruitment and development of legal persons whose main objective is to promote and defend consumer interests.














2.


Organisation des consommateurs a.s.b.l./Consumentenorganisatie v.z.w/Verbraucherschutzzentrale V.o.E.











Neustraße, 119




B-4700 Eupen




Tél.: (32-87) 59 18 50




Fax: (32-87) 59 18 51




E-mail: info@vsz.be




www.cec-ecc.be




www.evz.be












—


Informs and advises private persons on consumer problems;










—


Intervenes with the authorities and takes steps to protect consumers;










—


Rights and individual and collective consumer representation;










—


Cross-border consumer issues;










—


Preventive measures and help for private persons with excessive debts.












BULGARIA








Name of the entity


Contact details


Purpose










1.


Комисия за защита на потребителите / Consumer Protection Committee











Slaveikov Sq. 4A




BG-1000 Sofia




tel.: (359-2) 987 74 45




fax: (359-2) 988 42 18




е-mail: info@kzp.bg




web: www.kzp.bg












—


Is responsible for the application of consumer protection law (general product safety, protection of economic interests, out-of-court settlement of consumer disputes, protection of consumers’ collective interests);










—


Provision of consumer information and advice;










—


Settlement of consumer disputes;










—


Manages the work of the conciliation committees for out-of-court disputes, including that of the conciliation committee for payment disputes;










—


Examines consumer complaints;










—


RAPEX contact point for the rapid exchange of information on dangerous products;










—


Coordinates the activities of other qualified entities under Regulation (ЕС) No 2006/2004 on consumer protection cooperation;










—


Is responsible for the implementation of 12 Directives coming under the scope of Regulation (ЕС) No 2006/2004.














2.


Българска национална асоциация на потребителите / Bulgarian National Consumers’ Association











Stefan Stambolov St 35A




BG-1000 Sofia




tel./fax: (359-2) 8333 285












—


Provides consumers with information on: goods and services placed on the market; risks associated with the use of products and services and ways of avoiding them; various means of protecting consumers’ economic interests; legislation in force in the Republic of Bulgaria;










—


Prepares proposals for legal, economic and political measures to protect consumers and the environment.














3.


Потребителски център за информация и изследвания / Consumer Centre for Information and Research











Knyaz Aleksandr




Battenberg Boulevard 27




BG-4000 Plovdiv








tel:


(359-32) 68 74 78,
(359) 0 886 330 770,
(359) 0 894 799 288






е-mail: ydavch@yahoo.com












—


Independent consumer monitoring;










—


Informing consumers on the state of the market for goods and services;










—


Informing consumers and specialised entities about infringements of state standards and other legal instruments governing the production and trade of goods and services.














4.


Съюз на застрахованите в България / Union of Insured Persons in Bulgaria











Residential Complex ‘Lazur’,




Block 7, Entry A




BG-8001 Burgas




tel./fax: (359-56) 83 14 62




е-mail: union_insured_bg@abv.bg












—


Protects the interests of insured persons;










—


Informs consumers on insurance matters.














5.


Регионален съюз на потребителите-98, гр. Видин / Regional Association of Consumers - 98, Vidin











Blintsi Square 2,




11th floor, room 10




BG-3700 Vidin




tel./fax: (359-94) 601431




е-mail: rsp_vd_98@abv.bg












—


Socially useful activities to protect consumers.














6.


Независим съюз на потребителите в България / Independent Union of Consumers in Bulgaria











Klokotnitsa St 35-37




BG-1000 Sofia




tel./fax: (359-2) 83 19 000




Vezrazhdane Square 1, room 224




Pleven




Tel Pleven: (359-64) 801 941




fax Pleven: (359-64) 83 50 02




Sofia office tel./fax: (359-2) 931 56 24








e-mails:


maks@rambler.bg
head@users.bg
consumers_bg@mail.bg














—


Provides consumers with information on: goods and services placed on the market; risks associated with the use of products and services and ways of avoiding them; various means of protecting consumers’ economic interests; legislation in force in the Republic of Bulgaria;










—


Prepares proposals for legal, economic and political measures to protect consumers and the environment.














7.


Национална лига – потребители на услуги / National League - Consumers of Services











Residential Complex ‘Lazur’,




Block 9, Entrance 3




BG-8001 Burgas




tel.: (359-56) 888 955




mobile phone: (359) 0 889 61 51 08




е-mail: National_league@abv.bg












—


Informs consumers on their rights;










—


Addresses irregularities in the market for services and duly notifies the competent consumer bodies;










—


Assists consumers in the event of problems.














8.


Асоциация „Помощ за потребителя“ / Consumer Assistance Association











Residential Complex ‘Lyulin’,




Block 901, Entrance D, flat 98




BG-1324 Sofia




tel.: (359-2) 36 35 41




mobile phone: (359) 0 88 879 55 22








е-mails:


app_ngo@abv.bg
gvladimirov@abv.bg














—


Organises seminars and provides training on consumer affairs;










—


Sets up consumer information and consultation centres;










—


Institutes class actions to defend consumers’ interests;










—


Initiates legislative developments in the field of consumers’ rights;










—


Participates in the work of state consultative bodies in the field of consumer protection;










—


Provides mediation and participates in the work of the conciliation committees;










—


Tests products and is involved in official controls.














9.


Федерация на потребителите в България / Federation of Consumers in Bulgaria











Stefan Stambolov St 35A




BG-1000 Sofia








tel./fax:


(359 - 2) 931 98 11,
(359 - 2) 833 32 85.






е-mail: fcb@mobikom.com




or bap@mail.orbiTel.bg






The organisation’s activities focus on the protection of consumers’ economic interests, by:






—


participating in the preparation of laws and regulations;










—


preparing opinions on governmental, departmental and municipal decisions concerning specific consumer interests and the formation of public opinion in this area;










—


providing consultation and advice on the resolution of concrete problems encountered by consumers and citizens;










—


working together with manufacturers and dealers in compensating consumers who purchase low-quality or dangerous products, or products with inadequate guarantees or after-sales services;










—


engaging in effective partnership in state and municipal bodies responsible for monitoring the safety and quality of consumer goods;










—


conducting market studies and ensures wide publicity of their findings in order to provide guidance and shape new trends in consumer behaviour;










—


informing the public on consumers’ opinions, evaluations and preferences concerning goods and services placed on the market, in the context of annual nominations and awards;










—


instituting class actions to protect consumers.












CZECH REPUBLIC








Name of the entity


Contact details


Purpose










1.


Sdružení českých spotřebitelů, o.s. (Association of Czech Consumers)











Budějovická 73




CZ-14000 Praha 4




Tel.: +420 261 263 574




Fax: +420 261 262 268




E-mail: spotrebitel@regio.cz




http://www.konzument.cz






A wide range of actions in the field of consumer protection, including information and advice in consumer disputes.










2.


SOS - Sdružení obrany spotřebitelů, o.s. (Consumers Defence Association)











Novákových 8




CZ-18000 Praha 8




Tel.: +420 224 239 940




Fax: +420 224 239 941




E-mail: sos@spotrebitele.cz






Defending the interests of consumers in fields where the power of the individual to afford such protection is inadequate.










3.


Občanské sdružení spotřebitelů (Civil Consumers’ Association) TEST











Nuselská 297/5




CZ-14000 Praha 4




Tel.: +420 241 404 922




Fax: +420 241 406 533




E-mail: dtest@dtest.cz




http://www.dtest.cz






Publication of TEST magazine, objective and independent product testing, all consumer protection issues.










4.


Spotřebitel.cz











Šárecká 15




CZ-16000 Praha 6




Tel.: +420 224 811 111




Fax: +420 222 311 369




E-mail: info@spotrebitel.cz




http://www.spotrebitel.cz






All consumer protection issues.








DENMARK








Name of the entity


Contact details


Purpose










1.


Forbrugerombudsmanden











Amagerfælledvej 56




DK-2300 København S




Tel. (45) 32 66 90 00




Fax (45) 32 66 91 00




E-mail: fs@fs.dk




Website: www.fs.dk




(English: www.consumer.dk/index-uk.htm)






According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights.
The Consumer Ombudsman is authorised to initiate actions under the following Directives:






—


Council Directive 84/450/EEC of 10 September 1984 relating to the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising,










—


Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises,










—


Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit, and its latest amendment through Directive 98/7/EC,










—


Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities, as amended by Directive 97/36/EC,










—


Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours,










—


Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts,










—


Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis,










—


Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts,










—


Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees,










—


Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’).














2.


Lægemiddelstyrelsen











Frederikssundsvej 378




DK-2730 Brønshøj




Tel. (45) 44 88 91 11




Fax (45) 44 91 73 73




E-mail: dkma@dkma.dk




Website: www.dkma.dk






The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment.
The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use.








GERMANY








Name of the entity


Contact details


Purpose










1.


Aktion Bildungsinformation e.V. (ABI)











Tel: (49) 0711/220 216 30




Fax: (49) 0711/220 216 40




E-Mail: info@abi-ev.de




www.abi-ev.de




Lange Str. 51




D-70147 Stuttgart






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interest of consumers (Article 2 of the Statutes).










2.


Allgemeiner Deutscher Automobil – Club (ADAC) e.V.











Tel: (49) 089 7 67 60




Fax: (49) 089 76 76 25 00




E-mail: adac@adac.de




www.adac.de




Am Westpark 8




D-81373 München






Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










3.


Bauherren-Schutzbund e.v.











Tel: (49) 030/3 12 80 01




Fax: (49) 030/31 50 72 11




E-Mail: office@bsb-ev.de




www.bsb-ev.de




Kleine Alexanderstr 9/10




D-10178 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interest of consumers (Article 2 of the Statutes).










4.


Berliner Mieterverein e.V.











Tel: (49) 030/22 62 60




Fax: (49) 030/22 62 61 62




E-Mail: bmv@berliner-mieterverein.de




www.berliner-mieterverein.de




Behrenstr. 1c




D-10117 Berlin






Protects tenants’ interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










5.


Bund der Energieverbraucher e.V.











Tel.: (49) 02 224/9 22 70




Fax: (49) 02 224/1 03 21




E-Mail: info@energieverbraucher.de




www.energieverbraucher.de




Frankfurter Str. 1




D-53572 Unkel






Protects energy consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of energy consumers (Article 2 of the Statutes).










6.


Bund der Versicherten e.V.











Tel.: (49) 04 193/942 22




Fax: (49) 04 193/942 21




E-Mail: info@bundderversicherten.de




www.bundderversicherten.de




Tiedenkamp 2




D-24547 Henstedt-Ulzburg






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 1st sentence of the Statutes).










7.


Verbraucherzentrale Bundesverband e.V. (VZBV)











Tel: (49) 030/2 58 00-0




Fax: (49) 030/25 80 0218




E-Mail: info@vzbv.de




www.vzbv.de




Markgrafenstr. 66




D-10969 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










8.


Bundesverband privater Kapitalanleger e.V.











Tel: (49) 0551/53 14 10 3




Fax: (49) 0551/45 71 0




E-Mail: info@bvkapital.de




www.bvkapital.de




Am Goldgraben 6




D-37073 Göttingen






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










9.


Deutsche Gesellschaft für Sonnenenergie e.V.











Tel: (49) 089/52 40 71




Fax: (49) 089/52 16 68




E-Mail: info@dgs.de




www.dgs.de




Emmy-Noerther-Str. 2




D-80992 München






Protects consumers’ interests by providing information and advice, especially in the fields of renewable energy forms and rational use of energy, focusing particularly on solar energy; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










10.


Deutsche Schutzvereinigung Auslandsimmobilien e.V.











Tel: (49) 0761/55 01 2




Fax: (49) 0761/55 01 3




E-Mail info@dsa-ev.de




www.dsa-ev.de




Zähringer Str. 373




D-79108 Freiburg






Protects the interests of private house, flat and land owners with property abroad and other persons with interests in foreign property by providing information and advice; authorised to bring collective actions in the interests of the abovementioned persons (Article 2 of the Statutes).










11.


Deutsche Umwelthilfe e.V.











Tel: (49) 07732/99 95-0




Fax: (49) 07732/99 95 77




E-mail: info@duh.de




www.duh.de




Fritz-Reichle-Ring 4




D-78315 Radolfzell






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 1 of the Statutes).










12.


Deutscher Mieterbund - Mieterverein Hamm und Umgebung e.V.











Tel: (49) 02381/2 00 56




Fax: (49) 02381/2 00 58




Chattanoogaplatz 2-4




D-59065 Hamm






Protects tenants’ interests in the Hamm region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










13.


Deutscher Mieterbund - Mieterverein Iserlohn e.V.











Tel: (49) 02371/2 34 89




Fax: (49) 02371/2 34 89




E-Mail: info@mieterverein-iserlohn.info




www.mieterverein-iserlohn.info




Vinckestr. 4




D-58636 Iserlohn






Protects tenants’ interests in Iserlohn by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










14.


Deutscher Mieterbund - Mieterverein Kassel und Umgebung e.V.











Tel: (49) 0561/10 38 61




Fax: (49) 0561/10 37 39




E-Mail: mietervereinkassel@t-online.de




www.mieterverein-kassel.de




Königsplatz 59




Eingang Poststraße 1




D-34117 Kassel






Protects tenants’ interests in the Kassel region by providing information and advice; authorised to bring collective actions in the interests of tenants (Articles 2 and 3 of the Statutes).










15.


Deutscher Mieterbund - Mieterverein Schwerin und Umgebung e.V.











Tel: (49) 0385/71 46 68




Fax: (49) 0385/71 46 69




E-Mail: information@mieterbund-schwerin.de




www.mieterbund-schwerin.de




Dr.-Külz-Str. 18




D-19053 Schwerin






Protects tenants’ interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










16.


Deutscher Mieterbund - Mieterverein Siegerland und Umgebung e.V.











Tel: (49) 0271/5 19 97




Fax: (49) 0271/2 05 50




E-Mail: info@mieterverein-siegerland.de




www.mieterverein-siegerland.de




Koblenzer Str. 5




D-57072 Siegen






Protects tenants’ interests in the Siegerland region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










17.


Deutscher Mieterbund - Landesverband Mecklenburg-Vorpommern e.V.











Tel: (49) 0381/375 29 20




Fax: (49) 0381/375 29 29




E-Mail: post@mieterbund-mvp.de




www.mieterbund-mvp.de




G.-Hauptmann-Str. 19




D-18055 Rostock






Protects consumers’ interests in the field of tenancy law in Mecklenburg-Vorpommern by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










18.


Deutscher Mieterbund - Landesverband Schleswig-Holstein e.V.











Tel: (49) 0431/97 91 90




Fax: (49) 0431/9 79 19 31




E-Mail: info@mieterbund-schleswig-holstein.de




www.mieterbund-schleswig-holstein.de




Eggerstedtstr. 1




D-24103 Kiel






Protects consumers’ interests in the field of tenancy law in Schleswig-Holstein by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










19.


Deutscher Mieterbund - Kieler Mieterverein e.V.











Tel: (49) 0431/97 91 90




Fax: (49) 0431/9 79 19 31




E-Mail: info@kieler-mieterverein.de




www.kieler-mieterverein.de




Eggerstedtstr. 1




D-24103 Kiel






Protects consumers’ interests in the field of tenancy law in Kiel by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 1 Paragraph.2 of the Statutes).










20.


Deutscher Mieterbund - Mieterverein Groß-Velbert und Umgebung e.V.











Tel: (49) 02051/25 24 23




Fax: (49) 02051/25 40 38




E-Mail: mietervereinvelbert@t-online.de




www.mieterverein-velbert.de




Friedrich-Ebert-Str. 62 - 64




D-42549 Velbert






Protects tenants’ interests in the Velbert region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










21.


Deutscher Mieterbund e.V.











Tel: (49) 030/2 23 23-0




Fax: (49) 030/22 32 31 00




E-mail: info@mieternund.de




www.mieterbund.de




Littenstrasse 10




D-10179 Berlin






Protects, promotes and represents all tenants interests; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










22.


Deutscher Mieterbund - Mieterschutzverein Wiesbaden und Umgebung e.V.











Tel: (49) 0611/71 65 470




Fax: (49) 0611/71 65 17 79




E-Mail: info@mieterverein-wiesbaden.de




www.mieterverein-wiesbaden.de




Adelheidstr. 70




D-65185 Wiesbaden






Protects tenants’ interests in the Wiesbaden region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










23.


Deutscher Mieterbund Mieterbund Rhein-Ruhr e.V.











Tel: (49) 0203/5 55 08 11




Fax: (49) 0203/55 74 56




E-Mail: info@mieterbund-rhein-ruhr.de




www.mieterbund-rhein-ruhr.de




Rathausstr. 18 - 20




D-47166 Duisburg






Protects tenants’ interests in Duisburg by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










24.


Deutscher-Anleger-Schutzbund e.V.











Tel: (49) 069: 23 85 38-0




Fax: (49) 069 23 85 28 10




E-mail: info@deutscher-anlegerschutzbund.de




www.deutscher-anlegerschutzbund.de




An der Dammheide 10




D-60488 Frankfurt/M.






Undertakes preventive measures against the grey capital market and prevention of offences in this area by, among other means, providing information and protecting consumers’ interests; authorised to bring collective actions in the interests of consumers (Article 1 of the Statutes)










25.


DMB- Landesverband Hessen e.V.











Tel: (49) 0611/411 40 50




Fax: (49) 0611 411 40 529




E-mail: info@mieterbund-hessen.de




www.mieterbund-hessen.de




Adelheidstr. 70




D-65185 Wiesbaden






Protects tenants’ interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (Articles 2 and 5 of the Statutes).










26.


DMB - Mieterschutzverein Frankfurt am Main e.V.











Tel: (49) 069/5 60 10 57




Fax: (49) 069/56 89 40




E-Mail: info@msv-frankfurt.de




www.mieterschutzverein-frankfurt.de




Eckenheimer Landstraße 339




D-60320 Frankfurt






Protects tenants’ interests in Frankfurt am Main by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










27.


DMB - Mieterverein Leverkusen e.V.











Tel: (49) 02171/40 40 70




Fax: (49) 02171/2 78 45




E-Mail: info@dmb.mieterverein-leverkusen.de




www.dmb-mieterverein-leverkusen.de




KölnerStr. 35 - 41




D-51379 Leverkusen






Protects tenants’ interests in Leverkusen by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










28.


DMB - Mieterverein Stuttgart und Umgebung e. V.











Tel: (49) 0711/21 01 60




Fax: (49) 0711/2 36 92 23




E-Mail: info@mieterverein-stuttgart.de




www.mieterverein-stuttgart.de




Moserstr. 5




D-70182 Stuttgart






Protects tenants’ interests in the Stuttgart region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 1 Paragraph 2 of the Statutes.










29.


Deutscher Verbraucherschutzverein e.V











Tel: (49) 0331/7453003




Fax: (49) 0331/6200799




E-Mail: vorstand@deutscher-verbraucherschutzverein.de




www.deutscher-verbraucherschutzverein.de




Plantagenstr. 18




D-14482 Potsdam






Protection of the interests of consumers through education and the provision of advice; authorised to bring collective actions in the interests of consumers (Article 3 of the Statutes)










30.


Fachverband Glücksspielsucht e.V.











Tel. (49) 05221/59 98 50




Fax: (49) 052221/59 98 75




E-mail: spielsucht@t-online.de




www.gluecksspielsucht.de




Auf der Freiheit 25




D-32052 Herford






Protects the interests of consumers by providing information and advice on addiction to gambling; authorised to bring collective actions in the interests of consumers (Article 2 Paragraph 1 of the Statutes)










31.


Foodwatch e.V.











Tel. (49) 030/24 04 76-0




Fax: (49) 030/24 04 76 26




E-mail: info@foodwatch.de




www.foodwatch.de




Brunnenstr.181




D-10119 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes)










32.


Miet-und Pachtverein e.V. Bad Kreuznach











Tel. (49) 0671/6 79 48




Fax: (49) 0671/7 38 42




E-mail: kontakt@mieterverein-bad-kreuznach.de




www.mieterverein-bad-kreuznach.de




Gustav-Pharrius Str. 1-3




D-55543 Bad Kreuznach






Protects tenants’ interests in the Bad Kreuznach region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










33.


Mieter helfen Mietern – Hamburger Mieterverein











Tel: (49) 040/43 13 94-0




Fax: (49) 040/43 13 94 44




E-Mail: info@mhmhamburg.de




www.mhmhamburg.de




Bartelsstraße 30




D-20357 Hamburg






Protects tenants’ interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










34.


Mieter helfen Mietern, Münchner Mieterverein e.V.











Tel: (49) 089/44 48 82-0




Fax: (49) 089/44 48 82 10




E-Mail: info@mhmmuenchen.de




www.mhmmuenchen.de




Weißenburger Str. 25




D-81667 München






Protects tenants’ interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










35.


Mieter und Pächter e.V.











Tel: (49) 0231/ 58 44 860




Fax: (49) 0231/52 81 06




E-Mail: service@mieterschutz.com




www.mieterschutz.com




Prinzenstr. 7




D-44135 Dortmund






Protects the interests of tenants and lessees in Dortmund by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










36.


Mieterschutz-Verein Oberlausitz/Niederschlesien e.V.











Tel: (49) 03581/40 30 90




Fax: (49) 0358/41 80 81




E-Mail: mieterverein-goertlitz@t-online.de




www.mieterverein-goerlitz.de




Löbauer Str. 40




D-02826 Görlitz






Protects the rights and interests of tenants in the area of Upper Lausitz/Lower Silesia by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










37.


Mieterverein Baden-Baden und Umgebung e.V.











Tel: (49) 07221/2 55 12




Fax: (49) 07221/ 39 28 31




E-Mail: mieterverein-baden-baden@t-online.de




www.mieterverein-baden-baden.de




Lange Strasse 13




D-76530 Baden-Baden






Protects tenants’ interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 1 Nr. 2 of the Statutes).










38.


Mieterverein Bochum, Hattingen und Umgegend e.V.











Tel: (49) 0234/9 61 14-0




Fax: (49) 0234/9 61 14 11




E-Mail: info@mieterverein-bochum.de




www.mieterverein-bochum.de




Brückstr. 58




D-44787 Bochum






Protects tenants’ interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










39.


Mieterverein Bremen e.V.











Tel. (49) 0421/32 02 09




Fax: (49) 0421/3 37 92 08




E-Mail: info@mieterverein-bremen.de




www.mieterverein-bremen.de




An der Weide 23




D-28195 Bremen






Protects tenants’ interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










40.


Mieterverein Düsseldorf e.V.











Tel: (49) 0211/69 96-0




Fax: (49) 0211/35 15 11




E-Mail: info@mieterverein-duesseldorf.de




www.mieterverein-duesseldorf.de




Oststraße 47




D-40211 Düsseldorf






Protects tenants’ interests in Düsseldorf and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










41.


Mieterverein Flensburg e.V.











Tel: (49) 0461/2 30 50




Fax (49) 0461/1 25 38




E-Mail: info@mieterverein-flensburg.de




www.mieterverein-flensburg.de




Rote Straße 14




D-24937 Flensburg






Protects tenants’ interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 1 Paragraph 3 of the Statutes).










42.


Mieterverein für den Regierungsbezirk Trier e.V.











Tel. (49) 0651/99 40 970




Fax: (49) 0651/99 40 09 74




E-Mail: info@mieterverein-trier.de




www.mieterverein-trier.de




Walramsneustr. 8




D-54290 Trier






Protects tenants’ interests in the Trier region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










43.


Mieterverein für Lüdenscheid und Umgegend e.V.











Tel: (49) 02351/2 24 61




Fax: (49) 02351/3 94 50




E-Mail: mail@mieterverein-luedenscheid.de




www.mieterverein-luedenscheid.de




Lösenbacher Str. 3




D-58507 Lüdenscheid






Protects tenants’ interests in the Lüdenscheid region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










44.


Mieterverein Gelsenkirchen e.V. Im Deutschen Mieterbund











Tel: (49) 0209/2 49 18




Fax: (49) 0209/14 69 49




E-Mail: info@dmb-ge.de




www.mieterverein-ge.de




Gabelsberger Str. 9




D-45879 Gelsenkirchen






Protects the interests of tenants and lessees by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










45.


Mieterverein Hannover und Umgebung e.V.











Tel: (49) 0511/1 21 06-0




Fax: (49) 0511/1 21 06 16




E-Mail: info@dmb-hannover.de




www.dmb-hannover.de




Herrenstrasse 14




D-30159 Hannover






Protects tenants’ interests in the Hanover region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










46.


Mieterverein Heidelberg und Umgebung e.V.











Tel: (49) 06221/2 04 73




Fax: (49) 06221/16 34 18




E-Mail: beratung@mieterverein-heidelberg.de




www.mieterverein-heidelberg.de




Poststrasse 46




D-69115 Heidelberg






Protects tenants’ interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










47.


Mieterverein Karlsruhe e.V.











Tel: (49) 0721/37 50 91




Fax: (49) 0721/37 81 25




E-Mail: info@mieterverein-karlsruhe.de




www.mieterverein-karlsruhe.de




Ritterstr. 24




D-76137 Karlsruhe






Protects tenants’ interests in issues relating to tenancy, leasing and property in the City of Karlsruhe and administrative district by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










48.


Mieterverein Köln e.V.











Tel: (49) 0221/2 02 37-0




Fax: (49) 0221/2 40 46 20




E-Mail: email@mieterverein-koeln.de




www.mieterverein-koeln.de




Mühlenbach 49




D-50676 Köln






Protects tenants’ interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










49.


Mieterverein München e.V.











Tel: (49) 089/55 21 43-0




Fax: (49) 089/55 45 54




E-Mail: hausmeister@mieterverein-muenchen.de




www.mieterverein-muenchen.de




Sonnenstr. 10




D-80331 München






Protects tenants’ interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










50.


Mieterverein Oberhausen, Mühlheim und Bottrop e.V.











Tel: (49) 0208/8 57 29-0




Fax: (49) 0208/20 24 44




E-mail: info@mieterbund-rhein-ruhr.de




www.mieterbund-rhein-ruhr.de




Willy-Brandt-Platz 4




D-46045 Oberhausen






Protects members’ interests in matters relating to tenancy and property by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










51.


Mieterverein VIADRINA











Tel: (49) 0335/6 85 02 60




Fax: (49) 0335/6 85 02 58




E-Mail: mieterverein.ffo@t-online.de




www.mieterverein-ffo.city-map.de




Halbe Stadt 21




D-15230 Frankfurt /O.






Protects tenants’ interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










52.


Mietverein zu Hamburg von 1890 r.V.











Tel: (49) 040/8 79 79-0




Fx: (49) 040/8 79 79 110




E-mail: info@mieterverein-hamburg.de




www.mieterverein-hamburg.de




Beim Strohhause 20




D-20097 Hamburg






Protects tenants’ interests in the greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










53.


PRO BAHN Oberbayern - Gemeinnütziger Fahrgastverband











Tel: (49) 089/53 00 31




Fax: (49) 089/53 75 66




E-Mail: info@bayers.pro-bahn.de




www.pro-bahn.de/oberbayern




Agnes-Bernauer-Platz 8




D-80687 München






Protects consumers’ interests in matters relating to public transport by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










54.


Schutzgemeinschaft der Kapitalanleger e.V.











Tel: (49) 089 20 20 846 0




Fax: (49) 089 20 20 846 10




E-Mail: info@sdk.org




www.sdk.org




Maximilianstr. 8




D-80539 München






Protects the interests of (minority) shareholders and other investors by providing information and advice; authorised to bring collective actions in the interests of consumers. (Article 2 of the Statutes).










55.


Schutzgemeinschaft für Bank- und Sparkassenkunden e.V.











Tel: (49) 09232/70 07 87




Fax: (49) 09232/70 07 86




E-mail: info@sg-banken.de




www.sg-banken.de




Ludwigstr. 97




D-95632 Wunsiedel






Protects consumers’ interests in banking matters by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










56.


Schutzgemeinschaft für Bankkunden e.V.











Tel: (49) 09175 90 71 90




Fax: (49) 09175 90 70 37




E-mail: schutz-vor-banken@t-online.de




www.schuvoba.de




Gabrielplatz 2




D-91174 Spalt






Protects consumers’ interests in Financial service matters by providing information and advice; authorised to bring collective actions in the interests of consumers (Articles 3 & 4 of the Statutes).










57.


Verband Privater Bauherren e.V.











Tel: (49) 030/27 89 01-0




Fax:(49) 030/27 89 01-11




E-Mail: info@vpb.de




www.vpb.de




Chausseestr. 8




D-10115 Berlin






Protects the interests of consumers by providing information and advice in the area of private construction; authorised to bring collective actions in the interests of consumers (Article 2 Paragraph 1 of the Statutes).










58.


Verbraucherzentrale Baden-Württemberg e. V.











Tel: (49) 0711/66 91-10




Fax: (49) 0711/66 91 50




E-Mail: info@verbraucherzentrale-bawue.de




www.verbraucherzentrale-bawue.de




Paulinenstr. 47




D-70178 Stuttgart






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










59.


Verbraucher-Zentrale Brandenburg e. V.











Tel. (49) 0331/2 98 71 0




Fax: (49) 0031/2 98 71 77




E-Mail: info@vzb.de




www.vzb.de




Templiner Str. 21




D-14473 Potsdam






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










60.


Verbraucher-Zentrale Hamburg e. V.











Tel. (49) 040/24 83 20




Fax: (49) 040/24 83 22 90




E-Mail: info@vzhh.de




www.vzhh.de




Kirchenallee 22




D-20099 Hamburg






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










61.


Verbraucher-Zentrale Hessen e. V.











Tel: (49) 01805/97 20 10




Fax: (49) 069/97 20 10 40




E-Mail: vzh@verbraucher.de




www.verbraucher-zentrale-hessen.de




Große Friedberger Str. 13 - 17




D-60313 Frankfurt/M.






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










62.


Verbraucher-Zentrale Niedersachsen e. V.











Tel: (49) 0511/9 11 96-0




Fax: (49) 0511/9 11 96 10




E-mail: info@vzniedersachsen.de




www.verbraucherzentrale-niedersachsen.de




Herrenstr. 14




D-30159 Hannover






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










63.


Verbraucherzentrale Rheinland-Pfalz V.











Tel: (49) 06131/2 84 80




Fax: (49) 06131/28 48 66




E-mail: info@vz-rlp.de




www.verbraucherzentrale-rlp.de




Ludwigstr. 6




D-55116 Mainz






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










64.


Verbraucherzentrale Sachsen-Anhalt e. V.











Tel: (49) 0345/2 98 03 29




Fax: (49) 0345/2 98 03 26




E-mail: vzsa@vzsa.de




www.vzsa.de




Steinbockgasse 1




D-06108 Halle






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










65.


Verbraucher Zentrale Thüringen e. V.











Tel: (49) 0361/5 55 14-0




Fax: (49) 0361/5 55 14 40




E-Mail: info@vzth.de




www.vzth.de




Eugen-Richter-Str. 45




D-99085 Erfurt






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










66.


Verbraucherzentrale Bayern e.V.











Tel: (49) 089/5 39 87-0




Fax: (49) 089/53 75 53




E-Mail: info@verbraucherzentrale-bayern.de




www.verbraucherzentrale-bayern.de




Mozartstr. 9




D-80336 München






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










67.


Verbraucher-Zentrale des Landes Bremen e.V.











Tel: (49) 0421/16 07 77




Fax: (49) 0421/1 60 77 80




E-Mail: info@verbraucherzentrale-bremen.de




www.verbraucherzentrale-bremen.de




Altenweg 4




D-28195 Bremen






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 3 Paragraph 2 of the Statutes).










68.


Verbraucherzentrale des Saarlandes Landesarbeitsgemeinschaft der Verbraucherverbände e.V.











Tel: (49) 0681/500 89-0




Fax: (49) 0681/500 8922




E-Mail: vz-saar@vz-saar.de




www.vz-saar.de




Trierer Str. 22




D-66111 Saarbrücken






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










69.


Verbraucherzentrale Schleswig-Holstein











Tel: (49) 0431/59099-0




Fax: (49) 0431/5909977




E-Mail: info@verbraucherzentrale-sh.de




www.verbraucherzentrale-sh.de




Andreas-Gayk Strasse 15




D-24103 Kiel






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










70.


Verbraucherzentrale Berlin e. V.











Tel: (49) 030/2 14 85-0




Fax: (49) 030/2 19 64 242




E-Mail: mail@verbraucherzentrale-berlin.de




www.verbraucherzentrale-berlin.de




Hardenbergplatz 2




D-10787 Berlin






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










71.


Verbraucherzentrale Mecklenburg-Vorpommern e.V.











Tel: (49) 0381/2 08 70 50




Fax: (49) 0381/2 08 703 0




E-Mail: info@nvzmv.de




www.nvzmv.de




Strandstr. 98




D-18055 Rostock






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










72.


Verbraucher-Zentrale Nordrhein-Westfalen Landesarbeitsgemeinschaft der Verbraucherverbände e. V.











Tel: (49) 0211/3 80 90




Fax: (49) 0211/3 80 216




E-mail: internet@vz-nrw.de




www.vz-nrw.de




Mintropstr. 27




D-40215 Düsseldorf






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Number 2.1 and 2.2. of the Statutes).










73.


Verbraucher-Zentrale Sachsen e. V.











Tel: (49) 0341/ 69 62 90




Fax: (49) 0341/68 92 826




E-Mail: vzs@vzs.de




www.vzs.de




Brühl 34-38




D-04315 Leipzig






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










74.


Vereinigte Schutzgemeinschaft Auslandimmobilien e.V.











Tel (49) 08856/80 33 878




Fax: (49) 08856/ 80 30 884




E-mail: sg-auslandsimmobilien@gmx.de




www.schutgemeinschaft-auslandimmobilien.de




Stalachter Str. 36




D-82393 Iffeldorf






Protects the interests of consumers by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










75.


Vereinigung kritischer Verbraucher e.V.











Tel: (49) 0331/5505894




Ffax: (49) 0331/5505895




E-Mail: info@vereinigung-kritischer-verbraucher.de




www.vereinigung-kritischer-verbraucher.de




Sellostr. 29




D-14471 Potsdam






Protects consumers’ interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).








ESTONIA








Name of the entity


Contact details


Purpose










1.


Tarbijakaitseamet











Kiriku 4,




EE-15071 Tallinn




Tel: (372-6) 20 17 00




Fax: (372-6) 20 17 01




E-mail: info@consumer.ee




Veebiaadress: www.consumer.ee






Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees.










2.


Ravimiamet











Ravila 19,




EE-50411 Tartu




Tel: (372 7) 37 41 40




Fax: (372-7) 37 41 42




E-mail: sam@sam.ee




Veebiaadress: www.sam.ee






Supervision in connection with the marketing and advertising of medicines








IRELAND








Name of the entity


Contact details


Purpose










1.


National Consumer Agency











4 Harcourt Road




Dublin 2




Ireland




Tel. (353-1) 402 55 00




Fax (353-1) 402 55 01




E-mail: odca@entemp.ie




Website: www.odca.ie






Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation.








GREECE








Name of the entity


Contact details


Purpose










1.


Νέο Ινστιτούτο Καταναλωτών (NEO INKA)

Consumers’ association — New consumers’ institute (NEO INKA)












Καλυψούς 105 / Kalipsous 105




GR-176 71 Καλλιθέα / Kallithea




Tel.: (30) 21 09 57 78 77




Fax: (30) 21 09 53 34 71




E-mail: inka@inka.org.gr




website: www.inka.org.gr






Protects consumers’ rights and interests.










2.


Κέντρο Προστασίας Καταναλωτών (ΚΕΠΚΑ)

Consumers’ protection centre of Thessaloniki (KEPKA)












Τσιμισκή / Tsimiski 54,




GR-546 23 Θεσσαλονίκη / Thessaloniki




E-mail: consumers@kepka.org




Website: www.kepka.org




Tel: (30) 23 10 26 94 49




Fax: (30) 23 1024 22 11






Protects consumers’ rights and interests.










3.


Ένωση Καταναλωτών – Ποιότητα Ζωής (ΕΚΠΟΙΖΩ)

Consumers’ association ‘the quality of life’ (EKPIZO)












Βαλτετσίου / Valtetsiou 43-45,




GR-106 81 Αθήνα / Athens




E-mail:




ekpizo@ath.fothenet.gr




website: www.ekpizo.gr




Tel: (30) 21 03 30 44 44




Fax: (30) 21 03 30 05 91






Protects consumers’ rights and interests.










4.


Ελληνική Καταναλωτική Οργάνωση (EKATO)

Greek consumers’ organisation (EKATO)












Δημοκρίτου / Dimokritou 10,




GR-54 352, Θεσσαλονίκη / Thessaloniki




E-mail: info@ekato.org & ekato@ekato.org




Website: www.ekato.org




Tel: (30) 23 10 22 64 26 94 93 21








Fax:


(30) 23 10 90 85 19,
(30) 23 10 22 64 26








Protects consumers’ rights and interests.










5.


Ινστιτούτο καταναλωτών (INKA) Ιωαννίνων

Consumers’ institute (INKA) of Ioannina












Θ.Πασχίδη / Th. Paskidi 52,




GR-45 445 Ιωάννινα / Ιoannina




E-mail: ioannina@inka.gr




Tel: (30) 26 51 06 51 78




Fax: (30) 26 51 06 51 78






Protects consumers’ rights and interests.










6.


Ένωση για τα δικαιώματα των πολιτών

Citizens’ rights organisation












Λυκαβηττού / Likavipou 18,




GR-106 73 Αθήνα / Athens




Tel: (30) 21 03 60 04 10




Fax: (30) 21 03 60 04 11






Protects consumers’ rights and interests.










7.


Ινστιτούτο Καταναλωτών (INKA) Μακεδονίας

Consumers’ institute (INKA) of Macedonia












Μοναστηρίου / Μonastiriou 17,




GR-54627 Θεσσαλονίκη / Thessaloniki




E-mail: Macedonia@inka.gr




Website: www.inkamak.eisodos.com




Tel: (30) 23 10 53 52 63 (11 72 1)




Fax: (30) 23 10 51 74 92






Protects consumers’ rights and interests.










8.


Ινστιτούτο Καταναλωτών (INKA) Κέρκυρας

Consumers’ institute (INKA) of Corfu












Ακαδημίας / Akadimias 3,




GR-49 100 Κέρκυρα / Kerkira




Tel: (30) 26 61 04 58 26




Fax: (30) 26 61 03 62 50






Protects consumers’ rights and interests.










9.


Ένωση Καταναλωτών Αιτωλοακαρνανίας

Consumer Association of Aitoloakarnania












Σ.Τσικνιά / S. Tsiknia 48 (πρώην Τσαλδάρη / formerly Tsaldari),




GR-30100 Αγρίνιο/ Agrinio




E-mail: INKA-AIT@OTENET.GR




Tel: (30) 26 41 02 44 44




Fax: (30) 26 41 02 13 44






Protects consumers’ rights and interests.










10.


Ένωση Καταναλωτών Βόλου και Θεσσαλίας

Consumer Association of Volos & Thessaly












Αγίου Νικολάου / Agiou Nikolaou 104,




GR-38221, Βόλος / Volos




Tel: (30) 24 21 04 56 15




Fax: (30) 24 21 07 13 31






Protects consumers’ rights and interests.










11.


Ένωση Καταναλωτών Ελλάδας

Consumer Association of Greece












Γούναρη / Gounari 4-6,




GR-185 31, Πειραιάς / Peiraias




Tel: (30) 210 4111080




Fax: (30) 210- 4111080






Protects consumer’s rights and interests.










12.


Ένωση Πολιτών

Citizens’ association












Αλκυόνης / Alkionis 9,




GR-175 61 Π. Φάληρο / P. Faliro




Tel: (30) 21 09 82 91 52




Fax: (30) 21 09 82 50 96






Protects consumer’s rights and interests.










13.


Εμπορικό και Βιομηχανικό Επιμελητήριο Αθηνών

Athens Chamber Of Commerce And Industry












Ακαδημίας / Akademias str 7,




GR-10671 Αθήνα / Athens




Tel: (30) 21 03 60 48 15-9, 36 02 411-9




Fax: (30) 21 03 61 64 64




E-mail: info@acci.gr




Website: www.acci.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










14.


Βιοτεχνικό Επιμελητήριο της Αθήνας

Athens Chamber Of Handicrafts












Ακαδημίας / Akademias 18,




GR-10671 Αθήνα / Athens




Tel: (30) 210 3680700




Fax: (30) 210 3614726




E-mail: info@acsmi.gr




Website: www.acsmi.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










15.


Επαγγελματικό Επιμελητήριο Αθηνών

Athens Chamber Of Tradesmen












Πανεπιστημίου / Panepistsimiou 44,




GR-10679 Αθήνα / Athens








Tel:


(30) 21 03 60 16-5,
36 33 08 0 (President’s office)






Fax: (30) 21 03 61 97 35




E-mail: eea@eea.gr




Website: www.eea.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










16.


Εμπορικό και Βιομηχανικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Commerce And Industry












Τσιμισκή / Tsimiski 29,




GR-54624 Θεσσαλονίκη / Thessaloniki








Tel:


(30) 23 10 37 01 00,
37 01 10










Fax:


(30) 23 10 37 01 14 –
37 01 66






E-mail: root@ebeth.gr




Website: www.ebeth.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










17.


Βιοτεχνικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Handicrafts












Αριστοτέλους / Aristotelous 27,




GR-54624 Θεσσαλονίκη / Thessaloniki








Tel:


(30) 23 10 24 16 68,
24 16 89






Fax: (30) 23 10 23 26 67




E-mail: info@veth.gr




Website: www.veth.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’.










18.


Επαγγελματικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Tradesmen












Αριστοτέλους / Aristotelous 27,




GR-54624 Θεσσαλονίκη / Thessaloniki








Tel:


(30) 23 10 27 52 55,
27 13 40,
27 14 88 (President’s office),
22 00 50










Fax:


(30) 23 10 2716 49,
25 72 83






E-mail: epepthe@otenet.gr




Website: www.uhcci.gr/epimelitiria/EETH.html






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










19.


Εμπορικό και Βιομηχανικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Commerce And Industry












Λουδοβίκου / Loudovikou 1, Πλ. Οδησσού / Odissos Square,




GR-18531 Πειραιάς / Piraeus




Tel: (30) 21 04 17 72 41 - 5




Fax: (30) 21 04 17 86 80




E-mail: evepgr1@acci.gr




Website: www.uhcci.gr/epimelitiria/EBEP.html






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










20.


Βιοτεχνικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Handicrafts












Καραΐσκου / Karaiskou 111,




GR-18532 Πειραιάς / Piraeus








Tel:


(30) 21 04 11 04 43,
4 12 12 98,
4 17 47 65










Fax:


(30)21 04 17 94 95,
4 17 41 52






E-mail: info@bep.gr




Website: www.bep.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










21.


Επαγγελματικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Tradesmen












Αγίου Κωνσταντίνου / Agiou Konstantinou 3,




GR-18531 Πειραιάς /Piraeus








Tel:


(30) 21 04 12 15 03,
4 12 69 17






Fax: (30) 21 04 12 27 90




E-mail: eepir@otenet.gr




Website: www.eep.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










22.


Εμπορικό και Βιομηχανικό Επιμελητήριο Ροδόπης

Chamber Of Industry And Commerce Of Rodopi Prefecture












Βασ. Γεωργίου / Vassileios Georgiou 2β,




GR-69100 Κομοτηνή / Komotini








Tel:


(30) 25 31 02 28 31,
3 68 31






Fax: (30) 25 31 02 67 14








E-mail:


ccirodop@otenet.gr;
info@rodopicci.gr






Website: www.rodoppicci.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










23.


Επαγγελματικό και Βιοτεχνικό Επιμελητήριο Ροδόπης

Chamber Of Tradesmen And Handicrafts Of Rodopi Prefecture












Καβείρων / Kaveiron 12,




GR-69100 Κομοτηνή / Komotini








Tel:


(30) 25 31 02 25 47,
3 40 06,
8 14 70 - 9






Fax: (30) 25 31 02 58 66




E-mail: info@everodopi.gr




Website: www.everodopi.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










24.


Επιμελητήριο Αιτωλοακαρνανίας

Chamber Of Aitoloakarnania Prefecture












Παπαστράτου / Papastratou 53 και Σμύρνης / & Smirnis,




GR-30100 Αγρίνιο / Agrinio








Tel:


(30) 26 41 02 25 25,
572 62






Fax: (30) 26 41 02 25 90




E-mail: contact@epimetol.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










25.


Επιμελητήριο Αργολίδας

Chamber Of Argolida Prefecture












Κορίνθου / Korinthou 23,




GR-21200 Άργος / Argos








Tel:


(30) 27 51 06 72 16,
630 23,
669 68






Fax: (30) 275 10 24 595




E-mail: ebear@otenet.gr




Website: www.arcci.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










26.


Επιμελητήριο Αρκαδίας

Chamber Of Arcadia Prefecture












25ης Μαρτίου και Πανός / Panos & Martiou 21,




22100 Τρίπολη / Tripoli








Tel:


(30) 27 10 22 71 41,
22 71 42,
23 71 23






Fax: (30) 27 10 23 37 38




E-mail: info@arcadianet.gr








Website:


www.arcadianet.gr
www.ikenet.gr,
www.eic.gr








Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










27.


Επιμελητήριο Άρτας

Chamber Of Arta Prefecture












Μ. Γραικού και Φλέμινγκ / Graikou & Flemig,




GR-47100 Άρτα / Arta








Tel:


(30) 26 81 02 87 28,
7 86 54






Fax: (30) 26 81 07 86 54




E-mail: epimarta@otenet.gr




Website: www.arta.chambernet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










28.


Επιμελητήριο Αχαΐας

Chamber Of Ahaia Prefecture












Μιχαλακοπούλου / Mihalakopoulou 58,




GR-26221 Πάτρα / Patra








Tel:


(30) 2610 27 77 79,
27 76 79,
27 80 56






Fax: (30) 26 10 27 65 19




E-mail: ea@e-a.gr




Website: www.e-a.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










29.


Επιμελητήριο Βοιωτίας

Chamber Of Viotia Prefecture












Λ.Κουτσοπετάλου / L.Koutsopetalou 1,




GR-32100 Λειβαδιά / Livadia








Tel:


(30) 22 61 02 82 81,
2 76 64






Fax: (30) 22 61 02 13 47




E-mail: info@viotiachamber.gr




Website: www.viotiachamber.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










30.


Επιμελητήριο Γρεβενών

Chamber Of Grevena Prefecture












Εμμανουήλ Παππά / Emmanouil Papa 7,




GR- 51100 Γρεβενά / Grevena








Tel:


(30) 24 62 08 55 01 (-3),
8 55 04,
8 55 05










Fax:


(30) 24 62 08 03 10
8 03 33






E-mail: ebegreve@grevenanet.gr




Website: www.grevena.chambernet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










31.


Επιμελητήριο Δράμας

Chamber Of Drama Prefecture












Λαμπριανίδου / Labrianidiou 40,




GR-66100 Δράμα / Drama








Tel:


(30) 25 21 02 27 50,
2 49 95






Fax: (30) 25 10 25 835




E-mail: ccidrama@dramanet.gr




Website: www.ccidrama.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










32.


Επιμελητήριο Δωδεκανήσων

Chamber Of Dodekanissa Prefecture












Γρηγορίου Λαμπράκη / Grigoriou Labraki 8,




GR-85100 Ρόδος / Rodos Island




Tel: (30) 22 41 04 42 00,




Κάλυμνος: 22 43 05 15 17,




Κως: 22 42 02 61 79,




Κάρπαθος: 22 45 02 24 83




Fax: (30) 22 41 04 42 40




E-mail: info@ebed.gr




Website: www.ebed.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










33.


Επιμελητήριο Έβρου

Chamber Of Evros Prefecture












Οδός Εμπορίου / Eboriou, 1ος όροφος / 1st floor,




GR- 68100 Αλεξανδρούπολη / Alexandroupoli








Tel:


(30) 25 51 02 62 23,
2 65 37






Fax: (30) 25 51 02 32 53




E-mail: epimevro@otenet.gr




Website: www.chamberofevros.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










34.


Επιμελητήριο Εύβοιας

Chamber Of Evia Prefecture












Ελ.Βενιζέλου / El. Venizelou 12,




GR-34100 Χαλκίδα / Chalkida




Tel: (30) 22 21 08 64 52




Fax: (30) 22 21 08 09 18




E-mail: epimevia@hol.gr




Website: www.eviachamber.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










35.


Επιμελητήριο Ευρυτανίας

Chamber Of Evritania Prefecture












Νικολάου Τσιαμπούλα / Nikolaou Tsiaboula 5,




GR-36100 Καρπενήσι / Karpenissi








Tel:


(30) 22 37 08 00 36,
2 36 28






Fax: (30) 22 37 08 04 40






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










36.


Επιμελητήριο Ζακύνθου

Chamber Of Zakynthos Prefecture












Λομβάρδου / Lombardou 20,




GR-29100 Ζάκυνθος / Zakynthos








Tel:


(30) 26 95 04 19 40 (-1),
20090 -1 -2






Fax: (30) 26 95 02 31 35




E-mail: zantecci@otenet.gr




Website: www.zantecci.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










37.


Επιμελητήριο Ηλείας

Chamber Of Ilia Prefecture












28ης Οκτωβρίου και Πλ. Ηρώων / 28th of October str & Iroon Square,




GR-27100 Πύργος / Pyrgos








Tel:


(30) 26 21 03 41 54,
3 22 25,
3 68 95






Fax: (30) 26 21 03 17 91




E-mail: ilich-gr@otenet.gr




Website: www.helia.chambernet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










38.


Επιμελητήριο Ημαθίας

Chamber Of Imathia Prefecture












Κεντρικής / Kentrikis 3,




GR-59100 Βέροια / Veria








Tel:


(30) 23 31 02 54 70,
2 97 74,
2 47 34






Fax: (30) 23 31 02 53 30




E-mail: chamimat@otenet.gr




Website: www.imathiachamber.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










39.


Επιμελητήριο Ηρακλείου

Chamber Of Irakleion Prefecture












Κορωναίου / Koroneou 9,




GR-71202 Ηράκλειο / Irakleio




Tel: (30) 28 10 24 70 00




Fax: (30) 28 10 22 29 14








E-mail:


root@ebeh.gr
kapetanaki@ebeh.gr






Website: www.ebeh.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










40.


Επιμελητήριο Θεσπρωτίας

Chamber Of Thesprotia Prefecture












Κυρα-Βασιλικής / Kyra Vassilikis 13, (1ος όροφος / 1st floor),




GR-46100 Ηγουμενίτσα / Igoumenitsa




Tel: (30) 26 65 02 94 80 (-88)




Fax: (30) 26 65 02 94 89




E-mail: pezo@otenet.gr




Website: www.uhcci.gr/epimelitiria/THESPROTIA.html






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










41.


Επιμελητήριο Ιωαννίνων

Chamber Of Ioannina Prefecture












Τρικούπη και Οπλαρχηγού Πουτέτση / Trikoupi & Oplarhigou Poutesi 14,




GR-45332 Ιωάννινα / Ioannina








Tel:


(30) 26 51 0 2 62 73 (President’s office),
223 89
24 7 09,
765 89 (EU Info Center)






Fax: (30) 26 51 0 251 79






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










42.


Επιμελητήριο Καβάλας

Chamber Of Kavala Prefecture












Ομονοίας / Omonias 50Α,




GR-65302 Καβάλα / Kavala








Tel:


(30) 25 10 22 33 25,
22 33 28,
22 22 57,
22 22 12






Fax: (30) 25 10 83 59 46




E-mail: eic157@otenet.gr




Website: www.chamberofkavala.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










43.


Επιμελητήριο Καρδίτσας

Chamber Of Karditsa Prefecture












Ηρώων Πολυτεχνείου / Iroon Polytehneiou 3,




GR-43100 Καρδίτσα / Karditsa








Tel:


(30) 24 41 02 23 34,
2 23 01






Fax: (30) 24 41 02 22 38




E-mail: karditsaacci@cld.gr




Website: www.karditsaacci@cld.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










44.


Επιμελητήριο Καστοριάς

Chamber Of Kastoria Prefecture












Μητροπόλεως / Mitropoleos 60,




GR-52100 Καστοριά / Kastoria








Tel:


(30) 24 67 02 69 26,
2 89 81
(President’s office),
2 95 28






Fax: (30) 24 67 02 24 42




E-mail: kastcham@otenet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










45.


Επιμελητήριο Κέρκυρας

Chamber Of Corfu Prefecture












Αριστοτέλους / Aristotelous 2




Τ.Θ. / PO Box 426,




GR-49100 Κέρκυρα / Corfu








Tel:


(30) 26 61 03 98 13,
3 98 14,
3 19 98






Fax: (30) 26 61 04 00 88




E-mail: corfucci@otenet.gr




Website: www.cci-kerkyra.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










46.


Επιμελητήριο Κεφαλονιάς και Ιθάκης

Chamber Of Kefalinia & Ithaki Islands












Λ.Βεργωτή / L. Vergoti 131,




GR-28100 Αργοστόλι / Argostoli








Tel:


(30) 26 71 02 22 53,
2 49 59






Fax: (30) 26 71 02 61 90




E-mail: chamberk@otenet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










47.


Επιμελητήριο Κιλκίς

Chamber Of Kilkis Prefecture












Γ.Καπετά / G.Kapeta 11,




Τ.Θ. / PO Box 40,




GR-61100 Κιλκίς / Kilkis








Tel:


(30) 23 41 02 45 80,
2 45 81,
2 09 23










Fax:


(30) 23 41 02 09 24,
2 09 26






E-mail: ebekilk@otenet.gr




Website: www.gbi.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










48.


Επιμελητήριο Κοζάνης

Chamber Of Kozani Prefecture












Ι.Φαρμάκη / I.Farmaki 2,




GR-50100 Κοζάνη / Kozani








Tel:


(30) 24 61 03 46 69,
4 16 93






Fax: (30) 26 83 92 45 68




E-mail: Chambers@otenet.gr




Website: www.kozani.chambernet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










49.


Επιμελητήριο Κορίνθου

Chamber Of Korinth Prefecture












Ερμού / Ermou 2,




GR-20100 Κόρινθος / Korinth








Tel:


(30) 27 41 02 44 64,
8 59 86,
2 64 04,
2 64 03






Fax: (30) 27 41 0 2 11 73




E-mail: info@korinthcc.gr




Website: www.korinthcc.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










50.


Επιμελητήριο Κυκλάδων

Chamber Of Cyclades Islands












Αγ.Νικολάου 6 / Ag.Nikolaou,




GR-84100 Ερμούπολη - Σύρος / Ermoupolis-Syros








Tel:


(30) 22 81 08 23 46,
8 02 46,
8 74 03






Fax: (30) 22 81 08 65 55




E-mail: info@cycladescc.gr




Website: www.cycladescc.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










51.


Επιμελητήριο Λακωνίας

Chamber Of Lakonia Prefecture












Ξανθάκη / Xanthaki 3,




GR-23200 Γύθειο / Gythio








Tel:


(30) 27 33 02 22 79,
2 38 04






Fax: (30) 27 33 02 20 08




E-mail: gytheioc@otenet.gr




Website: www.lcci.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










52.


Επιμελητήριο Λάρισας

Chamber Of Larissa Prefecture












Παπακυριαζή / Papakyriazi 44,




GR-41222 Λάρισσα / Larissa








Tel:


(30) 24 10 53 64 53,
25 53 88
(President’s office),
25 47 38,
53 64 52,
53 24 47,
53 69 00






Fax: (30) 24 10 25 75 22




E-mail: info@Larissa-chamber.gr




Website: www.Larissa-chamber.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










53.


Επιμελητήριο Λασηθίου

Chamber Of Lassithi Prefecture












Ι.Κουμουνδούρου / I.Koumoundourou 17,




GR-72100 Άγιος Νικόλαος - Κρήτη / Agios Nikolaos - Creta








Tel:


(30) 28 41 02 22 31,
2 71 40,
2 71 50,
2 83 01






Fax: (30) 28 41 02 38 31




E-mail: info@epimlas.gr




Website: www.epimlas.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










54.


Επιμελητήριο Λέσβου

Chamber Of Lesvos Island Prefecture












Πλ.Κουντουριώτη / Kountourioti 71,




GR-81100 Μυτιλήνη / Mytilini








Tel:


(30) 22 51 02 84 31,
2 85 64,
2 92 17,
2 99 32 (President’s office)






Fax: (30) 2 32 75






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










55.


Επιμελητήριο Λευκάδας

Chamber Of Lefkada Island Prefecture












Δ.Μακρή / D.Makri 5,




GR-31100 Λευκάδα / Lefkada




Tel: (30) 26 45 02 23 81




Fax: (30) 26 45 02 23 81




E-mail: ebelef@otenet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










56.


Επιμελητήριο Μαγνησίας

Chamber Of Magnesia Prefecture












Δημητριάδος / Dimitriados 176,




GR-38221 Βόλος / Volos








Tel:


(30) 24 21 02 37 66,
2 32 71






Fax: (30) 24 21 03 12 11




E-mail: info@c-magnesia.gr




Website: www.c-magnesia.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










57.


Επιμελητήριο Μεσσηνίας

Chamber Of Messinia Prefecture












Πλ. 23ης Μαρτίου / 23rd Martiou Square,




GR-24100 Καλαμάτα / Kalamata




Tel: (30) 27 21 06 22 00








Fax:


(30) 27 21 06 22 29,
8 27 41






E-mail: info@kalamata.chambernet.gr




Website: www.kalamata.chambernet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










58.


Επιμελητήριο Ξάνθης

Chamber Of Xanthi Prefecture












Βασ.Κωνσταντίνου / Vass. Konstantinou 1,




GR-67100 Ξάνθη / Xanthi








Tel:


(30) 25 41 02 51 05,
2 25 33






Fax: (30) 25 41 02 59 87




E-mail: ebex@otenet.gr




Website: www.ebex.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










59.


Επιμελητήριο Πέλλας

Chamber Of Pella Prefecture












25ης Μαρτίου / 25th Martiou 13,




GR-58200 Έδεσσα / Edessa








Tel:


(30) 23 81 02 65 55 - 6,
2 67 35






Fax: (30) 23 81 02 90 29




E-mail: champella@pel.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










60.


Επιμελητήριο Πιερίας

Chamber Of Pieria Prefecture












28ης Οκτωβρίου / 28th of October 9,




GR-60100 Κατερίνη / Katerini








Tel:


(30) 23 51 02 32 11,
2 43 11






Fax: ++30) 23 51 02 51 24




E-mail: champier@otenet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










61.


Επιμελητήριο Πρέβεζας

Chamber Of Preveza Prefecture












Δοδώνης / Dodonis 47,




GR- 48100 Πρέβεζα / Preveza




Tel: (30) 26 82 02 94 14




Fax: (30) 26 82 02 92 83




E-mail: info@preveza.chambernet.gr




Website: www.preveza.chambernet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










62.


Επιμελητήριο Ρεθύμνου

Chamber Of Rethymnon Prefecture












Εμ.Πορτάλιου / Em. Portaliou 23,




GR-74100 Ρέθυμνο / Rethymnon




Tel: (30) 28 31 02 22 14




Fax: (30) 28 31 05 50 86




E-mail: eber@otenet.gr




Website: www.eber.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










63.


Επιμελητήριο Σάμου

Chamber Of Samos Island Prefecture












Κουντουριώτη / Kountourioti 19,




GR-83100 Σάμος / Samos








Tel:


(30) 22 73 08 79 70,
8 79 80






Fax: (30) 22 73 02 27 84




E-mail: samcci@otenet.gr




Website: www.samoscci.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










64.


Επιμελητήριο Σερρών

Chamber Of Serres Prefecture












Π.Κωστοπούλου / Kostopoulou 2,




GR-62122 Σέρρες / Serres








Tel:


(30) 23 21 09 97 20,
9 97 19 (γραφείο προέδρου)






Fax: (30) 23 21 09 9740




E-mail: eves@otenet.gr




Website: www.eves.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










65.


Επιμελητήριο Τρικάλων

Chamber Of Trikala Prefecture












Βενιζέλου / Venizelou 1,




GR-42100 Τρίκαλα / Trikala








Tel:


(30) 24 31 02 74 93,
2 49 89,
7 47 20






Fax: (30) 24 31 03 89 45




E-mail: info@trikala.chambernet.gr




Website: www.trikala.chambernet.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










66.


Επιμελητήριο Φθιώτιδας

Chamber Of Fthiotida Prefecture












Όθωνος / Othonos 3,




GR-35100 Λαμία / Lamia








Tel:


(30) 22 31 02 21 12,
2 13 95






Fax: (30) 22 31 03 09 85




E-mail: info@fthiotidoscc.gr




Website: www.fthiotidoscc.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










67.


Επιμελητήριο Φλώρινας

Chamber Of Florina Prefecture












Μεγαρόβου / Megarovou 15,




GR-53100 Φλώρινα / Florina








Tel:


(30) 23 85 02 23 34,
2 24 66






Fax: (30) 23 85 02 80 20




E-mail: eveflorinas@acn.gr




http: Δικτυακός τόπος: www.ebef.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










68.


Επιμελητήριο Φωκίδας

Chamber Of Fokida Prefecture












Γιδογιάννου / Gidogiannou 7,




GR-33100 Άμφισσα / Amfissa








Tel:


(30) 22 65 02 86 97,
2 36 51






Fax: (30) 22 65 02 21 85




E-mail: epim-fo@hol.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










69.


Επιμελητήριο Χαλκιδικής

Chamber Of Chalkidiki Prefecture












Πολυτεχνείου / Polytehniou 58,




GR-63100 Πολύγυρος / Polygyros








Tel:


(30) 23 71 02 42 00,
2 43 00






Fax: (30) 23 71 02 13 55




E-mail: info@epichal.gr




Website: www.epichal.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










70.


Επιμελητήριο Χανίων

Chamber Of Chania Prefecture












Ελ.Βενιζέλου / Elef.Venizelou 4,




GR-73110 Χανιά-Κρήτη / Chania-Creta








Tel:


(30) 28 21 05 23 29, 45 34 9,
40 62 4 (President’s office)






Fax: (30) 28 21 02 83 07




E-mail: epimel@chania-cci.gr




Website: www.chania-cci.gr






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’










71.


Επιμελητήριο Χίου

Chamber Of Chios Island Prefecture












Φιλίππου Αργέντη / Filipou Argenti 8,




GR-82100 Χίος / Chios




Tel: (30) 22 71 04 43 30 - 1




Fax: (30) 22 71 04 43 32




E-mail: epimeliti@otenet.gr




Website: chios.proodos.gr/chamber






Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers’ collective interests’








SPAIN








Name of the entity


Contact details


Purpose










1.


Instituto Nacional del Consumo











C/Príncipe de Vergara, 54




E-28006 Madrid




Tel. (34) 91.822.44.00




Fax (34) 91.435.94.12




directora@consumo-inc.es






Central government body which, pursuant to Article 51 of the Constitution and the consolidated text of the General Law for the Protection of Consumers and Users, promotes and fosters consumers’ and users’ rights










2.


Dirección General de Consumo de la Junta de Andalucía











Plaza Nueva, 4




E-41071 Sevilla




Tel. (34) 95 504 14 78.




Fax: (34) 95 504 14 49




Dg.consumo.cgob@juntadeandalucia.es






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










3.


Dirección General de Consumo del Gobierno de Aragón











Via Universitas, 36, 6e Planta




E-50071 Zaragoza




Tel. (34) 976 71 56 12.




Fax (34) 976 71 56 09




consumo@aragon.es






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










4.


Agencia de Sanidad Ambiental y Consumo del Principado de Asturias











Ciriaco Miguel Vigil, 9




Edificio Buenavista




E-33006 Oviedo




Tel. (34) 98 510 83 02




Fax (34) 98 510 83 10






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










5.


Dirección General de Consumo / Direcció General de Consum –Govern de les Illes Balears











Paseo del Borne, 17- 1o





E-07012 Palma de Mallorca




Tel; (34) 971 17 95 22




Fax (34) 971 17 62 52






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










6.


Dirección General de Consumo del Gobierno de Canarias











León y Castillo, 200




Ed. Servicios Múltiples III, planta 1




E-35071 Las Palmas de Gran Canaria




Tel. (34) 928 89 93 21




Fax (34) 928 89 98 68




ecobgam@gobiernodecanarias.org






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










7.


Dirección General de Comercio y Consumo del Gobierno de Cantabria











Hernán Cortes, 9




E-39003 Santander




Tel. (34) 942 20 79 36




Fax: (34) 942 20 75 28






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










8.


Instituto de Consumo de la Junta de Comunidades de Castilla-La Mancha











Berna, 1-1o planta




Edificio Iberdrola




E-45071 Toledo




Tel. (34) 925 28 45 29




Fax (34) 925 22 62 06






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










9.


Agencia de Protección Civil y Consumo de la Junta de Castilla y León











Garcia Morato, 24




E-47007 Valladolid




Tel (34) 983 41 88 15




Fax (34) 983 41 00 78






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










10.


Agencia Catalana del Consumo / Agència Catalana del Consum – Generalitat de Catalunya











Carrer Pamplona 113




08018 Barcelona




Tel. +34 935516666




Fax +34 935516599




www.consum.cat/




consum@gencat.cat






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










11.


Dirección General de Consumo de la Junta de Extremadura











C/Atarazanas, 8




E-06800 Merida (Badajoz)








Tel


(34) 924 00 47 01
924 00 47 00






Fax (34) 924 00 47 02




Dg.consumo@prs.juntaex.es






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










12.


Instituto Gallego de Consumo / Instituto Galego de Consumo – Xunta de Galicia











Gonzalo Torrente Balllester




1-3-5-bajo




E-15707 Santiago de Compostela (A Coruña)








Tel


(34) 981 54 53 86
981 54 53 97
981 54 45 12






Fax (34) 981 54 45 98-99




Xerencia.igc@xunta.es






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










13.


Dirección General de Consumo de la Comunidad de Madrid)











C/ Ventura Rodríguez, 7 -4o planta




E-28008 Madrid




Tel. (34) 91 580 32 13




Fax (34) 91 580 33 39




Dg.consumo@madrid.org






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










14.


Dirección General de Atención al Ciudadano, Drogodepencias y Consumo de la Región de Murcia











Ronda de Levante, 11- 4o Planta




E-30071 Murcia




Tel (34) 968 39 58 31




Fax (34) 968 22 12 17






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










15.


Dirección General de Familia, Infancia y Consumo del Gobierno de Navarra











C/González Tablas s/n




E-31002 Pamplona




Tel (34) 848 42 62 21






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










16.


Dirección General de Salud Pública y Consumo del Gobierno de la Rioja











C/Gran Via, 18




E-26071 Logroño




Tel (34) 941 272 420




Fax (34) 941 272 418




Dg.salud@larioha.org






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










17.


Dirección General de Comercio y Consumo / Direcció General de Comerç i Consum de la Generalitat Valenciana











C/Colón, 32




E-46004 Valencia




Tel (34) 96 386 96 04




Fax (34) 96 386 96 00






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










18.


Dirección de Consumo y Seguridad Industrial – Gobierno Vasco / Kontsumo eta Industria Segurtasuneko Zuzendaritza – Eusko Jaurlaritza











C/Donostia San Sebastián, 1




E-01010 Vitoria (Gasteiz)




Tel (34) 945 01 99 23








Fax


(34) 945 01 99 31
945 01 99 47






consumo@ej-gv.es






Government agency responsible for market surveillance and protection of consumers’ and users’ rights










19.


AUC

Asociacíon de Usuarios de la Comunicación












Cavanilles, 29, 2o D




E-28007 Madrid




Tel. (34) 91 501 67 73.




Fax (34) 91 501 87 66




auc@auc.es






Consumers’ and users’ organisation specialising in commercial communications. Also provides information and training for consumers and users and represents them in the various consumer participation bodies










20.


ASGECO

Asociación General de Consumidores












Plaza Navafría, 3-Bajos




E-28027 Madrid








Tel.


(34) 91 405 36 98
91 405 36 11






Fax (34) 91 405 39 97




asgeco@asgeco.org






Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










21.


CEACCU

Confederación Española de Organizaciones de Amas de Casa, Consumidores y Usuarios












C/San Bernardo, 97-99




Edif. Colomina, Oficina F




E-28015 Madrid




Tel. (34) 91 447 04 81




Fax (34) 91 594 51 24




ceaccu@ceaccu.org






Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










22.


CECU

Confederación de Consumidores y Usuarios












/Mayor, 45 2o Planta




E-2813 Madrid




Tel (34) 91 364 13 84




Fax (34) 91 366 90 00




cecu@cecu.es






Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










23.


FUCI

Federación de Usuarios-Consumidores Independientes












C/Joaquín Costa, 61 Bajo Drcha.




E-28002 Madrid




Tel. (34) 91 564 01 18.




Fax (34) 91 562 83 55




fuciest@hotmail.com






Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










24.


HISPACOOP

Confederación Española de Cooperativas de Consumidores y Usuarios












C/Vallehermosa, 15, 1o





E-28015 Madrid




Tel (34) 91 593 09 35




Fax (34) 91 593 18 14




hispacoop@hispacoop.es






Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










25.


OCU

Organización de Consumidores y Usuarios












C/Albarracín, 21




E-28037 Madrid




Tel. (34) 913 000 045




Fax (34) 917 543 870




ocu@ocu.org






Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










26.


UNAE

Federación Unión Nacional de Consumidores y Amas de Hogar de España












C/Villanueva, 8 – 3o





E-28001 Madrid




Tel. (34) 91 575 72 19.




Fax (34) 91 575 13 09




informacion@federacionunae.com






Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










27.


ADICAE

Asociación de Usuarios de Bancos, Cajas y Seguros












C/Gavín, 12 local




E-50001 Zaragoza




Tel. (34) 976 39 00 60.




Fax (34) 976 39 01 99




Aicar.adicae@adicae.net






Consumers’ and users’ organisation specialising in financial services. Provides information and training for consumers and users and represents them in the various consumer participation bodies










28.


U.C.E.

Unión de Consumidores de España












/O’donnel 32, 5od




E-28009 Madrid




Tel (34) 91 434 20 85




Fax (34) 91 557 09 96




Uce_consumidores@ono.com






Consumers’ and users’ organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies








FRANCE








Name of the entity


Contact details


Purpose










1.


Association de défense, d’éducation et d’information du consommateur (ADEIC)











3, rue de la Rochefoucauld




F-75009 Paris




Tel. (33) 144 53 73 93




Fax (33) 144 53 73 94




E-mail: adeicnat@adeic.asso.fr




Website: http://www.adeic.asso.fr




President: Patrick Mercier




General Secretary: Christian Huard






Protection of consumers’ economic interests










2.


Association Force - Ouvrière Consommateur (AFOC)











141, avenue du Maine




F-75014 Paris




Tel. (33) 140 52 85 85




Fax (33) 140 52 85 86




E-mail: afoc@wanadoo.fr




Website: perso.wanadoo.fr/afoc




President: Jean-Claude Mailly




General Secretary: Raphaël Manzano






Protection of consumers’ economic interests










3.


Association Léo Lagrange pour la défense des consommateurs (ALLDC)











153, avenue Jean-Lolive




F-93315 Pantin-Le-Pré-Saint-Gervais Cedex




Tel. (33) 148 10 65 65




Fax (33) 148 10 65 71




E-mail: leo.lagrange.consom@wanadoo.fr




Website: www.leolagrange-conso.org




President: Marc Lagae




General Secretary: Yves Blein






Protection of consumers’ economic interests










4.


Association Etudes et Consommation (ASSECO-CFDT)











4, boulevard de la Villette




F-75955 Paris Cedex 19




Tel. (33) 142 03 81 14




Fax (33) 153 72 85 56




E-mail: asseco@cfdt.fr




Website: www.cfdt.fr/asseco




President: Yvonne Delemotte




General Secretary: René Machabert






Protection of consumers’ economic interests










5.


Confédération Générale du Logement (CGL)











6/8, Villa Gagliardini




F-75020 Paris




Tel. (33) 140 31 90 22




Fax (33) 140 31 92 74




E-mail: CGL.Nat@wanadoo.fr




President: Henry de Gaulle




General Secretary: Pierre Perio






Protection of consumers’ economic interests










6.


Confédération de la Consommation du Logement et du cadre de vie (CLCV)











17 rue Monsieur




F-75007 Paris




Tel. (33) 156 54 32 10




Fax (33) 143 20 72 02




E-mail: clcv@clcv.org




Website: www.clcv.org




President: Reine-Claude Mader




General Secretary: M.Alain Chosson






Protection of consumers’ economic interests










7.


Conseil national des Associations Familiales Laïques (CNAFAL)











108, avenue Ledru-Rollin




F-75011 Paris




Tel. (33) 147 00 02 40




Fax (33) 147 00 01 86




E-mail: cnafal@wanadoo.fr




Website: www.cnafal.com




President: Michèle Fournier-Bernard




General Secretary: Eric Comparat






Protection of consumers’ economic interests










8.


Confédération Nationale des Associations Familiales Catholiques (CNAFC)











28, place Saint-Georges




F-75009 Paris




Tel. (33) 148 78 81 61




Fax (33) 148 78 07 35




E-mail: cnafc-conso@afc.France.org




Website: www.afcfrance.org




President: Paul de Viguerie




Directeur: Olivier Braillon






Protection of consumers’ economic interests










9.


Confédération Nationale du Logement (CNL)











8, rue Mériel




F-93104 Montreuil Cedex




Tel. (33) 148 57 04 64




Fax (33) 148 57 28 16




E-mail: cnl@lacnl.com




President: Jean-Pierre Giacomo




Administrateur: Philippe Denizot






Protection of consumers’ economic interests










10.


Confédération Syndicale des Familles (CSF)











53, rue Riquet




F-75019 Paris




Tel. (33) 144 89 86 80




Fax (33) 140 35 29 52




E-mail: csf@csfriquet.org




Website: www.csfriquet.org




President: M.Christian Zytynski




General Secretary: François Édouard






Protection of consumers’ economic interests










11.


Familles de France (FF)











28, place Saint-Georges




F-75009 Paris




Tel. (33) 144 53 45 90




Fax (33) 145 96 07 88




E-mail: conso@familles-de-france.org




Website: , www.familles-de-france.org




President: Henri Joyeux




General Secretary: Olivier Degauquier






Protection of consumers’ economic interests










12.


Familles Rurales (FR)











7, cité d’Antin




F-75009 Paris




Tel. (33) 144 91 88 88




Fax (33) 144 91 88 89




E-mail: famillesrurales@wanadoo.fr




Website: www.famillesrurales.org




President: Thierry Damient




Directeur: Jean-Yves Martin






Protection of consumers’ economic interests










13.


Fédération nationale des Associations d’Usagers des transports (FNAUT)











32, rue Raymond-Losserand




F-75014 Paris




Tel. (33) 143 35 02 83




Fax (33) 143 35 14 06




E-mail: fnaut@wanadoo.fr




Website: perso.wanadoo.fr/fnaut




President: Jean Sivardière




General Secretary: Simone Bigorgne






Protection of consumers’ economic interests










14.


Association pour l’Information et la Défense des Consommateurs Salariés de la CGT (INDECOSA-CGT











263, rue de Paris




F-93516 Montreuil Cedex




Tel. (33) 148 18 84 26




Fax (33) 148 18 84 82




E-mail: indecosa@cgt.fr




Website: www.cgt.fr/indecosa




President: Daniel Collet




General Secretary: Daniel Tournez






Protection of consumers’ economic interests










15.


Organisation Générale des Consommateurs (ORGECO)











16, avenue du Château




F-94300 Vincennes




Tel. (33) 101 49 57 93 00




Fax (33) 143 65 33 76




E-mail: orgeco@wanadoo.fr




Website: perso.wanadoo.fr/orgeco/




President: Yves Sirot




Sécrétaire Général: Sylvie Martin-Pernot






Protection of consumers’ economic interests










16.


Union fédérale des Consommateurs- Que Choisir (UFC-QUE CHOISIR)











11, rue Guénot




F-75011 Paris




Tel. (33) 143 48 55 48




Fax (33) 143 48 44 35




E-mail: mouvement@quechoisir.org




Website: www.quechoisir.org




President: Alain Bazot




Directeur: Jean-Louis Redon






Protection of consumers’ economic interests










17.


Union Féminine Civique et Sociale (UFCS)











6, rue Béranger




F-75003 Paris




Tel. (33) 144 54 50 54




Fax (33) 144 54 50 66




E-mail: ufcsnational@wanadoo.fr




Website: www.ufcs.org




President: Chantal Jannet




General Secretary: Elisabeth Leveque






Protection of consumers’ economic interests










18.


Union Nationale des Associations Familiales (UNAF)











28, place Saint-Georges




F-75009 Paris




Tel. (33) 149 95 36 00




Fax (33) 140 16 12 76




E-mail: nbrun@unaf.fr




Website: www.unaf.fr




President: Hubert Brin




Directeur: Monique Sassier






Protection of consumers’ economic interests










19.


Direction générale de la concurrence, de la consommation et de la répression des fraudes (D.G.C.C.R.F.)











59, boulevard Vincent Auriol




F-75703 Paris cedex 13






Protection of consumer interests; enquiries; injunctions








ITALY








Name of the entity


Contact details


Purpose










1.


A.C.U. ASSOCIAZIONE CONSUMATORI UTENTI











Via Padre Luigi Monti, 20/C




I-20162 Milano (MI)




tel. (39)02-661 54 11




fax (39)02-642 52 93




associazione@consumatoriutenti.it




www.consumatoriutenti.it;




www.mangiosano.org






Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged due to their physical, mental, economic, social or family situation (Art. 3 of the Statutes).










2.


ADICONSUM

ASSOCIAZIONE DIFESA CONSUMATORI E AMBIENTE












Via G.M. Lancisi, 25




I-00161 Roma




tel. (39)06-441 70 21




fax (39)06-44 17 02 30




adiconsum@adiconsum.it




www.adiconsum.it






Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes)










3.


ADOC - ASSOCIAZIONE DIFESA ORIENTAMENTO CONSUMATORI











Via Lucullo, 6




I-00187 Roma




tel. (39)06-4825849




fax (39)06-4819028




adoc@adoc.org




www.adoc.org






Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes).










4.


ADUSBEF - ASSOCIAZIONE PER LA DIFESA DEGLI UTENTI DEI SERVIZI BANCARI, FINANZIARI, POSTALI, ED ASSICURATIVI











Via Farini, 62




I-00185 Roma




tel. (39)06-48 18 632




fax (39)06-48 18 633




info@adusbef.it




www.adusbef.it






Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes).










5.


ALTROCONSUMO – ASSOCIAZIONE INDIPENDENTE DI CONSUMATORI











Via Valassina, 22




20159 Milano (MI)




tel. (39)02-668901




fax (39)02-66890288




pr@altroconsumo.it;




press@altroconsumo.it




www.altroconsumo.it






Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes).










6.


ASSOUTENTI – ASSOCIAZIONE NAZIONALE DEGLI UTENTI DEI SERVIZI PUBBLICI











Via Celimontana,38




I-00184 Roma (RM)




tel. (39)06-68 33 617




fax (39)06-68 67 434




info@assoutenti.it




www.assoutenti.it






Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes).










7.


C.T.C.U. – CENTRO TUTELA CONSUMATORI UTENTI – VERBRAUCHERZENTRALE SUDTIROL











Via Dodiciville, 2




I-39100 Bolzano (BZ)




tel. (39)0471-97 55 97




fax (39)0471-97 99 14




www.centroconsumatori.it;




www.euroconsumatori.org;




www.assicurarsibene.it






The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers’ structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes).










8.


CITTADINANZATTIVA -











Via Flaminia, 53




I-00196 Roma




tel. (39)06-36 71 81




fax (39)o6-36 71 83 33




procuratori@cittadinanzattiva.it




www.cittadinanzattiva.it






A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes).










9.


CODACONS–COORDINAMENTO DELLE ASSOCIAZIONI PER LA TUTELA DELL’AMBIENTE E LA DIFESA DEI DIRITTI DI UTENTI E CONSUMATORI











Viale Mazzini, 73




I-00195 Roma




tel. (39)06-37 25 809




fax (39)06-37 01 709




codacons.info@tiscali.it




www.codacons.it






Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes).










10.


CODICI – CENTRO PER I DIRITTI DEL CITTADINO











Viale Guglielmo Marconi, 94




I-00146 Roma




tel. (39)06-55 30 18 08




fax (39)06-55 30 70 81




codicin@codici.org




www.codici.org






Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes).










11.


CONFCONSUMATORI _ CONFEDERAZIONE GENERALE DEI CONSUMATORI











Via G. Mazzini, 43




I-43100 Parma (PR)




tel. (39)052-12 30 134




fax (39)052-28 57 17




confcons@tin.it




www.confconsumatori.it






Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes).










12.


FEDERCONSUMATORI – FEDERAZIONE NAZIONALE DI CONSUMATORI E UTENTI











Via Palestro, 11




I-00185 Roma




tel. (39)06-42 02 07 55




fax (39)06-47 42 48 09




federconsumatori@federconsumatori.it




www.federconsumatori.it






Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes).










13.


LA CASA DEL CONSUMATORE











Via Bobbio, 6




I-20125 Milano (MI)




tel. (39)02-28 38 92 82




fax (39)02-28 38 93 43




info@casadelconsumatore.it




www.casadelconsumatore.it






Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes).










14.


LEGA CONSUMATORI











Via delle Orchidee, 4/A




I-20147 Milano (MI)




tel. (39)02-48 30 36 59




fax (39)02-48 30 26 11




ufficiostampa@legaconsumatori.it




www.legaconsumatori.it






Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers’ and tenant farmers’ movement, favouring forms of cooperation based on shared and mutual experience (Art. 2 of the Statutes).










15.


MOVIMENTO CONSUMATORI











Via Piemonte, 39/A




I-00187 Roma




tel. (39)06-48 80 053




fax (39)06-48 20 227




info@movimentoconsumatori.it




www.movimentoconsumatori.it






Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes).










16.


MOVIMENTO DIFESA DEL CITTADINO - onlus











Via Piemonte 39/A




I-00187 Roma




tel. (39)06-86 39 92 08




fax (39)06-86 38 84 06




info@mdc.it




www.helpconsumatori.it






Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes).










17.


UNIONE NAZIONALE CONSUMATORI











Via Duilio, 13




I-00192 Roma




tel. (39)06-32 69 531




fax (39)06-32 34 616




info@consumatori.it




www.consumatori.it






Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes).








CYPRUS








Name of the entity


Contact details


Purpose










1.


Competition and Consumer Protection Service of the Ministry of Commerce, Industry and Tourism











Tel.: (357) 22 86 71 53




Fax: (357) 22 37 51 20




Email: perm.sec@mcit.gov.cy






The aim of the service is to safeguard consumers’ health, safety and economic interests. The service is responsible for both the adoption of EU Directives and the application of harmonized legislation.










2.


Cypriot Consumers Association











Tel.: (357) 22 51 61 12/3/4




Fax: (357) 22 51 61 18




Email: cyconsas@spidernet.net and cca@spidernet.net




www.cyprusconsumers.org.cy






The aim of the association is to defend consumers’ rights as laid down by the United Nations and the EU and to educate consumers so that they are fully aware of their rights and obligations.










3.


Cyprus Consumers and Quality of Life












Tel.:


(357) 22 31 31 11
(357) 22 46 30 03




Fax: (357) 22 46 30 77
Email: consumersunion@cytanet.com.cy
www.consumersunion.org.cy


The aim is to defend and to promote all consumers’ interests indiscriminately and to safeguard their rights to a comfortable and healthy life in a sustainable and developed environment.








LATVIA








Name of the entity


Contact information


Purpose










1.


Patērētāju tiesību aizardzības centrs











Tālr: (371) 73 38 026




Fakss: (371) 73 38 024




E-pasts: tpkc@apollo.lv




www.ptac.gov.lv






To implement the protection of consumer rights and interests.








LITHUANIA








Name of the entity


Contact information


Purpose










1.


Nacionalinė vartotojų teisių apsaugos taryba prie Teisingumo ministerijos











Vilniaus g. 25,




LT-01119, Vilnius, Lietuva




Tel.: (370) 52 62 67 51




Fax.: (370) 52 79 14 66




El. p. taryba@nvtat.lt




www.nvtat.lt






The National Service for the Protection of Consumer Rights is a government institute, responsible for conducting consumer protection policy and coordinating the activity of inspectorate institutions for product safety and the defence of consumer rights.








LUXEMBOURG








Name of the entity


Contact details


Purpose










1.


Union luxembourgeoise des consommateurs nouvelle asbl











55, rue des Bruyères




L-1274 Howald




Tel: (352) 49 60 22-1




Fax: (352) 49 49 57




E-mail: ulc@pt.lu




Website: www.ulc.lu






Information, education, protection, consumer protection, legal services, consultation with experts, legal assistance, representation with public authorities.










2.


Automobile Club du Grand-Duché de Luxembourg asbl











54, route de Longwy




L-8007 Bertrange




Tel.: (352) 45 00 45-1




Fax: (352) 45 04 55




E-Mail: acl@acl.lu




www.acl.lu






Protects and promotes the interests of car drivers as consumers.








HUNGARY








Name of the entity


Contact details


Purpose










1.


Fogyaszóvédelmi Egyesületek Országas Szövetsége











Logodi u. 22-24




H-1012 Budapest,




Tel.: (36) 1 31 17 030




Fax: (36)1 33 17 386




e-mail: baranovszky@ofe.hu




Contact: dr.Baranovszky




György, President






Representation and protection of the interests of Hungarian consumers.
Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.










2.


Országos Fogyasztóvédelmi Egyesület (OFE)











Balaton u. 27




H-1055 Budapest




Tel.: (36) 1 31 17 030




Fax: (36) 1 33 17 386






General representation and protection of consumer interests and enforcement of their rights. Collaborates on formulating and legislating consumer protection policy and setting official prices; assists with obtaining legal redress.










3.


Magyar Energiafogyasztók Szövetségenek (MESZ)











Fö u. 68




H-1027 Budapest




Tel.: (36)1 22 41 478




Fax: (36)1 22 41 478






Represents, protects and enforces the interests of Hungarian energy consumers. Collaborates on the regulation of matters of energy management concerning small and large consumers and provides legal advice.










4.


Csepeli Fogyasztóvédelmi Egyesület











Petz Ferenc u. 8




H-1211 Budapest




Tel.: (36)1 42 54 507




Fax: (36)1 42 54 507






General representation and protection of consumer interests and enforcement of their rights.










5.


Magyar Autóklub Egyesület (MAK)











Rómer Flóris u. 4/a




H-1024 Budapest




Tel.: (36) 134 51 800




Fax: (36) 1 34 51 801






Protection of the motoring interests of association members.










6.


Csalán Környezet és Természetvédö Egyesület











Kossuth L. u. 1, II/2




H- 8200 Veszprém




Tel.: (36)-88 57 83 90




Fax: (36) 88 57 83 91




E-Mail: csalan@csalan.hu






Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.










7.


Fogyasztói Jogérvényesítő Szervezet (FJSZ)











Thaly Kálmán utca 22-24.1./4.




1096 Budapest




E-Mail: info@fjsz.hu




Representative: Dr. Márk Erdélyi, President






The aim of the organisation is to enforce consumers’ rights; to expose infringements affecting consumers; safeguard consumers’ interests; raise awareness of consumers’ rights; support consumer protection activities carried out by the state and other bodies; to extend consumers’ rights, and take steps to make protection more effective.








MALTA








Name of the entity


Contact details


Purpose










1.


Consumer and Competition Division











Mireille Vella




Director General




Consumer and Competition Division




Canon Road




Santa Venera




Malta




Tel: (356) 2144 6250-5




Fax: (356) 2149 6879




Email: mireille.vella@gov.mt






To enforce the corresponding national legislation transposing:






—


Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive;










—


Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts;










—


Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive);










—


Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive;










—


Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts;




Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises.










2.


Malta Tourism Authority











Frank Farrugia




Director - Quality Assurance Directorate




Malta Tourism Authority




Auberge d’Italie




Triq il-Merkanti




Valletta




Malta




Tel: (356) 2291 5600




Fax: (356) 2291 5897




Email: frank.farrugia@gov.mt






To enforce the corresponding national legislation transposing:






—


Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis;










—


Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours.




Both Directives have been transposed to by virtue of the Malta Travel and tourism Services Act (Cap. 409).










3.


Broadcasting Authority











7, Mile End Road




Ħamrun




Malta




Tel: (356) 2122 1281




Fax: (356) 2124 0855




Email: kaquilina@ba-malta.org






To enforce the corresponding national legislation transposing Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities (and as subsequently amended).










4.


Medicines Authority











John-Joseph Borg




Director - Post-Licensing DirectorateMedicines Authority




198, Rue D’Argens,




Gzira




Malta




Tel: (356) 2343 9131




Fax: (356) 2343 9158




Email:n postlicensing.mru@gov.mt






To enforce the corresponding national legislation transposing Council Directive 92/28/EEC of 31 March 1992 regarding advertising of medicinal products for human use.








NETHERLANDS








Name of the entity


Contact details


Purpose










1.


Consumentenbond











Enthovenplein 1




Postbus 1000




NL-2500 BA Den Haag




Nederland




Tel. (31-70) 445 45 45




Fax (31-70) 445 45 96










1e)


Koos Peters, kpeters@consumentenbond.nl










2e)


Wibo Koole, wkoole@consumentenbond.nl








Website: www.consumentenbond.nl






Seeks to enable consumers to make easier and better choices in a sustainable and socially justifiable society.








AUSTRIA








Name of the entity


Contact details


Purpose










1.


Wirtschaftskammer Österreich











Wirtschaftskammer Österreich




Wiedner Hauptstraße 63




A-1045 Wien




Tel. (43-1) 501 05 42 96




Fax (43-1) 50 20 62 43




E-mail: huberta.maitz-strassnig@wko.at






Represents and promotes the common interests of its members and of industry and trade and individual members (§ 1 of the Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1), § 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG.










2.


Bundesarbeitskammer











Bundesarbeitskammer




Prinz-Eugen-Straße 20-22




A-1040 Wien




Tel. (43-1) 501 65 25 50




Fax (43-1) 501 65 25 32




E-mail: helmut.gahleitner@akwien.or.at






Represents and promotes the social, economic, occupational and cultural interests of workers; contributes towards improving the economic and social situation of workers and their families, implements measures in matters relating to education, culture, environmental protection, consumer protection, organisation of leisure time, protection and promotion of health and living conditions and the promotion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










3.


Präsidentenkonferenz der Landwirtschaftskammern Österreichs











Präsidentenkonferenz der Landwirtschaftskammern




Österreichs




Löwenstraße 12




A-1010 Wien




Tel. (43-1) 534 41 85 00




Fax (43-1) 534 41 85 09




E-mail: pkrecht@pklwk.at






Promotes the national economic role of agriculture and forestry and represents their economic interests. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










4.


Österreichischer Gewerkschaftsbund











Österreichischer Gewerkschaftsbund




Hohenstaufengasse 10-12




A-1010 Wien




Tel. (43-1) 53 44 44 05




Fax (43-1) 53 44 45 52




E-mail: thomas.maurer-muehlleitner@oegb.or.at






Represents the social, economic and cultural interests of all gainfully employed people other than the self-employed (manual workers, white-collar workers, public servants, including apprentices or persons in a similar situation), the unemployed, even if they have not yet had the opportunity to be gainfully employed (other than in self-employment), pupils and students who intend to go into gainful employment (other than self-employment) and other occupational groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










5.


Verein für Konsumenteninformation











Verein für Konsumenteninformation




Mariahilferstraße 81




A-1010 Wien




Tel. (43-1) 58 87 73 33




Fax (43-1) 588 77 75




E-mail: pkolba@vki.or.at






Advises, informs and protects consumers against misleading and unfair advertising and sales methods, and in legal matters pertaining to the purchase of goods and services. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










6.


Österreichischer Landarbeiterkammertag











Österreichischer Landarbeiterkammertag




Marco d’Aviano-Gasse 1




A-1015 Wien




Tel. (43-1) 512 23 31




Fax (43-1) 512 23 31/ 70




E-mail: oelakt@netway.at






Promotes cooperation between chambers of agricultural workers, provides advice and deals with common matters that fall within the sphere of responsibility of the chambers of agricultural workers (employees’ section). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.










7.


Österreichischer Seniorenrat (Bundesaltenrat Österreichs)











Österreichischer Seniorenrat




(Bundesaltenrat Österreichs)




Sperrgasse 8-10/III




A-1150 Wien




Tel. (43-1) 892 34 65




Fax (43-1) 892 34 65 / 24




E-mail: kontakt@seniorenrat.at






Ensures that all economic, social and cultural facilities are accessible to the older generation in keeping with its needs; contributes towards solving problems of social, old-age and health policy, and supports the provision of advice, information and care for the elderly. Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.










8.


Schutzverband gegen den unlauteren Wettbewerb











Schutzverband gegen den unlauteren Wettbewerb




Schwarzenbergplatz 14




A-1040 Wien




Tel. (43-1) 514 50 32 92




Fax (43-1) 505 78 93




E-mail: office@schutzverband.at






Combats unfair competition, especially trade libel in economic life. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.








POLAND








Name of the entity


Contact details


Purpose










1.


Rzecznik Praw Obywatelskich











Biuro Rzecznika Praw Obywatelskich




Al. Solidarności 77




PL-00-090 Warszawa




tel.:centrala: (48 22) 551-77-00








tel.:


przyjęcia interesantów:
(48 22) 551-77-60;
551-78-11






fax: (48 22) 827-64-53






Under Article 208 of the Constitution of the Republic of Poland, the Commissioner for Citizens’ Rights shall safeguard the freedoms and rights of persons and citizens specified in the Constitution and other normative acts.
His specific responsibilities were laid down in the Act of 15 July 1987 on the Commissioner for Citizens’ Rights (consolidated text: Official Gazette 2001 No. 14 p.147)
The Commissioner for Citizens’ Rights takes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights.










2.


Rzecznik Ubezpieczonych











Biuro Rzecznika Ubezpieczonych




Aleje Jerozolimskie 44




PL-00 – 024 Warszawa








Tel.


(48 22) 33 37392
(48 22) 33 37328






Fax: (48 22) 33 37 329




E mail: rzecznik@rzu.gov.pl






The Insurance Ombudsman acts on the basis of the Act of 22 May 2003 on the supervision of insurance and pensions and on the Insurance Ombudsman. Under the Act, the Insurance Ombudsman can request clarification from insurance companies, the Polish Motor Insurers’ Bureau and the Insurance Guarantee Fund on:






—


individual matters, at the request of the policyholder;










—


general insurance conditions or internal regulations which, in the view of the Insurance Ombudsman, are disadvantageous for policyholders and;










—


non-compliant insurance services provided by insurers.




In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance.










3.


Rzecznik Konsumentów











Miejski/Powiatowy Rzecznik Konsumentów – some 360 throughout the country




Miejski Rzecznik Konsumentów w Warszawie




Ul. Górskiego 7




PL-00-033 Warszawa




T: (48 22) 826 17 12;




T/F: (48 22) 827 76 37








e-mail:


mrothert@warszawa.um.gov.pl
konsument@warszawa.um.gov.pl








Under the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), the Regional and Municipal Consumer Ombudsmen represent the local authorities in the field of consumer protection.
The main responsibilities of the Consumer Ombudsman are:






1)


to ensure free consumer advice and legal information in the field of consumer protection;










2)


to propose new regulations and changes to regulations in local legislation in the field of consumer protection;










3)


to take action against businesses in cases concerning the protection of consumer rights and interests;










4)


to cooperate with the appropriate local branch of the Office for Consumer Protection, the Trade Inspectorate and consumer organisations;










5)


to undertake other tasks as described in the Act or in specific regulations.




The Consumer Ombudsman can, in particular, institute legal proceedings on behalf of consumers and, with their agreement, intervene in consumer protection proceedings already in progress.










4.


Organizacje Konsumenckie












1)







Federacja Konsumentów




Rady Krajowej Federacji Konsumentów:




Plac Powstańców 1




PL-00-030 Warszawa,




tel./fax: (48 22) 827 51 05,




www.federacja-konsumentow.org.pl




E-mail: biuro@federacja-konsumentow.org.pl














2)







Stowarzyszenie Konsumentów Polskich




ul. Nowowiejska 25,




PL-00-665 Warszawa




tel.: (48 22) 660 52 71




fax: (48 22) 825 68 31




e-mail: consumer@skp.pl




http://www.skp.pl/










Under Article 39 of the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), consumer organisations are empowered to represent consumer interests in cases against administrative bodies and local authorities and can participate in the creation of national consumer policy.
The organisations mentioned in section 1 have the right to:






1)


express their opinion on draft legislation and other documents concerning consumer rights and interests;










2)


develop and promote consumer education programmes;










3)


carry out tests of products and services and publish the results of such tests;










4)


publish magazines, research projects, brochures and leaflets;










5)


run a free consumer advice service and provide free help to consumers in settling their claims, unless the organisation’s rules of operation require a fee to be charged for such services;










6)


participate in standardisation work;










7)


complete assignments on a national level in the field of consumer protection, as commissioned by national and local government bodies;










8)


apply for subsidies from public funds to undertake the assignments specified in point 7 above.












PORTUGAL








Name of the entity


Contact details


Purpose










1.


Associação de Consumidores da Região Autónoma dos Açores











Telf.: (351) 296 62 97 26




Fax: (351) 296 62 97 26








Email:


secretariadodeangradoheroismo@acra.pt
consumidores@acra.pt






web site: www.acra.pt






Promote public actions aimed at consumer information, awareness and education; encouraging and preparing consumers to defend their interests;
Conduct studies and issue opinions, processing and publishing them when necessary;
Create a legal advisory service for consumers in accordance with the terms to be defined by the Secretary General;
Undertake or order analyses, tests and other examinations on the quality of products;
Promote various types of meetings to discuss problems that affect Consumers.










2.


Associação de Consumidores de Portugal











Tel. (351) 239 40 48 40




Fax: (351) 239 40 47 38




Email: acop.geral@mail.telepac.pt




Website: http://planeta.clix.pt/acop






Protection of consumers that are its members and consumers in general;
Promote, diffuse and oversee application and respect for the consumer rights recognised under the Constitution and by law;
Study all issues that are of interest to consumers and seek solutions to them.










3.


Associação de Consumidores de Setúbal











Tel. (351) 265 23 79 70




Fax (351) 265 23 79 70




Email: acset-setubal@iol.pt






Defend consumers in general.










4.


DECO - Associação Portuguesa para a Defesa dos Consumidores











Rua Artilharia Um, n.o 79 - 4o





1269-160 LISBOA




Tel: 21 371 02 00




Fax: 21 371 02 99




E-mail: decolx@deco.pt




Web: www.deco.proteste.pt






The purpose of this association is to defend the rights and legitimate interests of consumers








ROMANIA








Name of the entity


Contact details


Purpose










1.


Asociatia pentru Protectia Consumatorilor din România (APC - România)











Bd. N. Băalcescu nr. 32-34, et. 4,




Cam. 16, sector 1,




RO-010055, Bucuresti;




Tel: 021 311 02 43;




Fax: 021 315 71 49;




E-mail: office@apc-romania.ro;




Website: www.apc-romania.ro






Represents consumers and promotes their interests, offers information for consumers and provides education.








SLOVENIA








Name of the entity


Contact details


Purpose










1.


Društvo za varstvo potrošnikov

Maribor












Tel.: (386 2) 251 68 83




Trubarjeva 3




SLO - 2000 Maribor






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










2.


Mednarodni inštitut za potrošniške raziskave











Tel.: (386 1) 474 06 00




Fax.: (386 1) 433 33 71




Mipor@zps-zveza.si




Frankopanska 5




SLO – 1000 Ljubljana






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










3.


Obalno združenje potrošnikov Koper











Tel.: 386 5 628 87 50




Fax.: 386 5 654 08 80




ks_zusterna@siol.net




Dolga reber 5,




SLO - 6000 Koper






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










4.


Varstvo potrošnikov Celje











Tel.: (386 3) 541 26 05




Fax.: (386 3) 492 35 11




janez.tercek@triera.net




Gledališka ul. 2




p.p. 297




SLO – 3000 Celje






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










5.


Zavod za varstvo potrošnikov











Tel.: (386 1) 256 88 77




Fax.: (386 1) 256 88 77




varstvo.potrosnikov@siol.net




Koprska 94




SLO – 1000 Koper






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










6.


Združenje potrošnikov Gorenjske Kranj











Tel.: (386 4) 236 25 40




andrej.tavcar2@guest.arnes.si




Bertoncljeva 23




SLO – 4000 Kranj






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










7.


Združenje potrošnikov Posavja











Fax.: (386 7) 814 91 49




metod.tekavcic@guest.arnes.si




Cesta Krških žrtev 23




SLO – 8270 Krško






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










8.


Združenje potrošnikov Pomurja











Tel.: (386 2) 5349 390




Fax.: (386 2) 5349 391




zdr.pot.pom@siol.net




Trg zmage 4




SLO – 9000 Murska Sobota






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










9.


Združenje potrošnikov Primorske











Tel.: (386 5) 333 41 43




Fax.: (386 5) 334 651




toni.podbrscek@email.si




Ur. Gradnikove brigade 33




SLO - 5000 Nova Gorica






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










10.


Združenje potrošnikov Zasavja











Tel.: (386 3) 566 90 40




Fax.:( 386 3) 566 90 41




tanja.drnovsek@siol.net




Cesta zmage 33




SLO – 1410 Zagorje ob Savi






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










11.


Zveza potrošnikov Slovenije – društvo











Tel.: (386 1) 474 06 00




Fax.: (386 1) 433 33 71




zps@zps-zveza.si




Frankopanska 5




SLO – 1000 Ljubljana






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










12.


Zveza potrošniških združenj Slovenije











Tel.: (386 2) 534 93 90




Fax.: (386 2) 534 93 91




zdr.pot.pom@siol.net




Trg zmage 4




SLO – 9000 Murska sobota






Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










13.


Gospodarska zbornica Slovenije











Tel.: (386 1) 589 80 00




Fax.: (386 1) 589 81 00




infolink@gzs.si




Dimičeva 13




SLO – 1000 Ljubljana






Chamber of Commerce of Slovenia
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.










14.


Obrtna zbornica Slovenije











Tel.: (386 1) 583 05 00




Fax: (386 1) 505 43 73




obrtna.zbornica@ozs.si




Celovška 71




SLO – 1000 Ljubljana






Chamber of Craft of Slovenia
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers’ collective rights’.








SLOVAKIA








Name of the entity


Contact details


Purpose










1.


Združenie slovenských spotrebiteľov











Palisády 22,




Bratislava




Tel. (421) 2 54 41 11 48




Fax. (421 2 54 41 11 48




E-mail: zss@zss.sk




web: www.isnet.sk/zss






Representation of consumers in court. Providing expert consultation. Mediating solutions in disputes between consumers and sellers.










2.


Ochrana spotrebiteľa Oravy











Obrancov mieru 2,




Dolný Kubín




Tel. (421) 435 88 61 23




Mob. (421) 907 24 21 11




E-mail: osodk@centrum.sk






Mediating solutions in disputes between consumers and sellers.










3.


Asociácia užívateľov služieb











Skuteckého 30, Banská Bystrica




Tel. (421) 484 13 87 08




E-mail: asubb@centrum.sk




www: www.asu.sk






Representation of consumer interests in court.










4.


Infospot, informačné a spotrebiteľské centrum











Žabotova 2,




Bratislava




Tel. (421 252 49 19 11




Mob. (421) 905 25 00 05




E-mail: infospot@vnet.sk






Out of court settlement of consumer disputes, representation in court, representation at the bodies of national administration.










5.


Spotrebiteľská informačná agentúra











Horný val 24,




Žilina




Tel. (421) 415 62 59 92




Fax. (421) 415 00 08 33




E-mail: terc@slovanet.sk






Resolving consumer disputes through out of court settlements; representation of consumers in court.










6.


Združenie na ochranu práv spotrebiteľov v Poprade











Šrobárova 2676/30,




Poprad




Tel. (421) 908 32 74 64




E-mail: ochpp@pobox.sk






Protection of consumer rights at the place of settlement; representation of consumers in court.










7.


Združenie bratislavských spotrebiteľov











Stavbárska 60,




Bratislava




Tel. (421) 903 84 72 92




E-mail: zbs@pobox.sk






Representation of consumers and the submission of requests for court orders.










8.


Združenie občianskej sebaobrany











Mraziarenská 3,




Bratislava




Tel. (421) 255 41 01 75








Mob.


(421) 904 88 32 49 /
(421) 903 70 34 73






E-mail: sebaobrana@szm.sk




web: www.sebaobrana.szm.sk






Representation of consumers in consumer disputes especially for monopoly supply services.










9.


Asociácia spotrebiteľských subjektov Slovenska











Ul. 17. Novembra 14,




Stará Ľubovňa




Tel. (421) 52 432 60 47




Fax. (421) 52 432 60 47




E-mail: asociaciask@stonline.sk




web: www.spotrebiteliask.sk






Provision of advisory services; help for consumers in court.










10.


Regionálne združenie spotrebiteľov Regionspot











Kapisztoryho 1,




Nové Zámky




Tel. (421) 35 42 32 64






Provision of advisory services; help for consumers in court










11.


Združenie na ochranu práv spotrebiteľov vlastníkov a nájomcov bytov











Ipeľská 5




Bratislava 821 07




E-mail: znos@post.sk






Protection of consumer rights of owners and renters of flats








FINLAND








Name of the entity


Contact details


Purpose










1.


Kuluttaja-asiamies











Tel. (358 9) 772 61




Fax (358 9) 772 67 557




E-mail posti@kuluttajavirasto.fi




web: www.kuluttajavirasto.fi






Supervises marketing aimed at consumers and consumer contract conditions;
Also supervises compliance of radio and television advertising with ethical principles and with regulations governing the protection of minors.










2.


Kuluttajat — Konsumenterna ry











Tel. (358 9) 877 50 120




Fax (358 9) 877 50 120




E-mail: info@kuluttajat-konsumenterna.fi




web: www.kuluttajat-konsumenterna.fi






Monitors the effectiveness and progress of consumer protection.










3.


Suomen Kuluttajaliitto











Tel. (358 9) 454 22 10




Fax (358 9) 454 22 120




E-mail suomen@kuluttajaliitto.fi




web: www.kuluttajaliitto.fi






Monitors consumers’ market interests using civil action.










4.


Kuluttajavirasto











Tel. (358 9) 772 61




Fax (358 9) 772 67 557




E-mail posti@kuluttajavirasto.fi




web: www.kuluttajavirasto.fi






Monitors package travel and security for this.










5.


Rahoitustarkastus











Tel (358 10) 831 51




Fax (358 10) 831 53 28




E-mail rahoitustarkastus@rahoitustarkastus.fi




web: www.rahoitustarkastus@fi






Supervises consumer credit marketing and contract conditions, together with the consumer ombudsman.










6.


Lääkelaitos











Tel. (358 9) 47 33 41




Fax (358 9) 71 44 69




E-mail kirjaamo@nam.fi




web: www.laakelaitos.fi






Supervises advertising of medicines.










7.


Sosiaali- ja terveydenhuollon tuotevalvontakeskus











Tel. (358 9) 396 72 70




Fax (358 9) 39 67 27 97




web: www.sttv.fi






Supervises tobacco and alcohol advertising.










8.


Viestintävirasto











Tel. (358 9) 69 661




Fax (358 9) 69 66 410




E-mail kirjaamo@ficora.fi




web: www.ficora.fi






Monitors television and radio advertising, taking into account:






—


regulations on ethical principles and the protection of minors which affect advertising and television advertising;










—


alcohol and tobacco advertising.














9.


Vakuutusvalvontavirasto











Tel. (358 9) 415 59 50




Fax (358 9) 415 59 660




E-mail kirjaamo@vakuutusvalvonta.fi




web www.vakuutusvalvonta.fi






Supervises insurance marketing and the use of insurance conditions.








SWEDEN








Name of the entitiy


Contact details


Purpose










1.


Konsumentverket/Konsumentombudsmannen











Tel: ( 46) 8 429 05 00




Fax: (46) 8 429 89 00




E-mail: konsumentverket@konsumentverket.se




Web: www.konsumentverket.se






The Konsumentverket is the national-level administrative authority for consumer affairs and is tasked with the safeguarding of consumers’ interests.








UK








Name of the entity


Contact details


Purpose










1.


Office of Fair Trading (OFT)











Tel. 0207 211 8000




The Office of Fair Trading




Fleetbank House




2-6 Salisbury Square




London




EC4Y 8JX




United Kingdom




www.oft.gov.uk




enquiries@oft.gsi.gov.uk






The purpose of the Office of Fair Trading is to help maximize consumer welfare and to make sure that competition works well in order to make markets more efficient and benefit consumers.










2.



The Information Commissioner’s office (formerly The Information Commissioner)











Tel. 01625 545 700




Fax 01625 524 510




Information Commissioner’s Office




Wycliffe House




Water Lane




Wilmslow Cheshire




SK9 5AF




United Kingdom




http://www.informationcommissioner.gov.uk




mail@ico.gsi.gov.uk






The Information Commissioner has a number of specific duties under the Data Protection and Freedom of Information Acts.










3.


The Civil Aviation Authority











Tel. 020 7379 7311




Civil Aviation Authority




CAA House




45-59 Kingsway




London




WC2B 6TE




United Kingdom




http://www.caa.co.uk






The CAA has several specific functions, including furthering the reasonable interest of users of air transport services and protection against the consequences of failure on the part of air transport organizers.










4.



The Office of Gas and Electricity Markets (formerly the Gas and Electricity Markets Authority)











Tel. 020 7901 7000




Fax 020 7901 7066




Ofgem




9 Millbank




London SW1P 3GE




United Kingdom




http://www.ofgem.gov.uk/ofgem/index.jsp




enquiries@energywatch.org.uk






The Gas and Electricity Markets Authority is responsible for regulating the gas and electricity markets in Great Britain and protecting the interests of gas and electricity customers.










5.



The Office for the Regulation of Electricity and Gas (Northern Ireland) (formerly the Director-General of Electricity Supply for Northern Ireland)











Tel. 02890 311575




The Office for the Regulation of Electricity and Gas (Northern Ireland)




Brookmount Buildings




42 Fountain Street




Belfast




BT1 5EE




United Kingdom




http://ofreg.nics.gov.uk/index.html






The Director-General of Electricity Supply for Northern Ireland is responsible for regulating the gas and electricity markets in Northern Ireland and protecting the interests of gas and electricity customers.










6.


The Office of Communications











Tel. 0845 456 3000




Fax 0845 456 3333




The Office of Communications




Riverside House




2a Southwark Bridge Road




London SE1 9HA




United Kingdom




http://www.ofcom.org.uk




contact@ofcom.org.uk






The Office of Communications is the regulator for the UK communications industries, and is responsible for regulating television, radio, telecommunications and wireless communications services.










7.



The Office of Water Services (formerly the Director-General of Water Services)











Tel. 0121 625 1300 / 1373




Fax 0121 625 1400




Office of Water Services




Centre City Tower




7 Hill Street




Birmingham B5 4UA




United Kingdom




http://www.ofwat.gov.uk




enquiries@ofwat.gsi.gov.uk






The Office of Water Services is the economic regulator of the privatized water industry in England and Wales. It protects consumers’ interests on pricing and service standards and adjudicates disputes.










8.



The Office of Rail Regulation (formerly the Rail Regulator)











Tel. 020 7282 2000




Fax 020 7282 2040




The Office of Rail Regulation




1 Waterhouse Square




138-142 Holborn




London




EC1N 2TQ




United Kingdom




http://www.rail-reg.gov.uk






Responsible for regulating railways in Great Britain. The office’s responsibilities include protecting the interests of users of railway services.










9.


Every weights and measures authority in Great Britain











204 separate organisations. Please contact the Office of Fair Trading in the first instance:




Tel. 0207 211 8000




The Office of Fair Trading




Fleetbank House




2-6 Salisbury Square




London




EC4Y 8JX




United Kingdom




www.oft.gov.uk




enquiries@oft.gsi.gov.uk






Weights and measures authorities are part of local government in Great Britain, enforcing law and regulations governing the sale and supply of goods and services and providing advice for consumers and business.










10.


The Department of Enterprise, Trade and Investment in Northern Ireland











Tel. 028 9052 9900




Department of Enterprise, Trade and Investment




Netherleigh Massey Avenue




Belfast BT4 2JP




United Kingdom




http://www.detini.gov.uk




information@detini.gov






DETINI enforces law and regulations governing the sale and supply of goods and services in Northern Ireland and provides advice for consumers and business










11.


The Financial Services Authority











Tel. 020 7066 1000




Fax 020 7066 1099




The Financial Services Authority




25 The North Colonnade,




Canary Wharf,




London E14 5HS




United Kingdom




http://www.fsa.gov.uk






The FSA is an independent body that regulates the UK financial services industry. It seeks to maintain confidence in the UK financial system, promote public understanding and secure protection for consumers.