Commission communication concerning Article 4(3) of Directive 98/27/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, concerning the entities qualified to bring an action under Article 2 of this Directive (Text with EEA relevance)
Date: 2009-11-27
Institutions: European Commission
Subjects: EU Member State, application of EU law, approximation of laws, consumer information, consumer movement, consumer protection, infringement procedure (EU)








C_2009287EN.01000101.xml










27.11.2009   


EN


Official Journal of the European Union


C 287/1





Commission communication concerning Article 4(3) of Directive 98/27/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, concerning the entities qualified to bring an action under Article 2 of this Directive
(Text with EEA relevance)
(2009/C 287/01)
The authorities of the Member States concerned have recognised the entities mentioned below as being qualified to bring actions for an injunction under Article 2 of Directive 98/27/EC.
BELGIUM







Name of the entity


Contact details


Purpose










1.


Association belge des consommateurs Tests-Achats / Belgische Verbruikersunie Test-Aankoop






rue de Hollande/Hollandstraat, 13
B-1060 Bruxelles
Tel: (32-2) 542 35 55
Fax: (32-2) 542 32 50
E-mail: membres@test-achats.be
leden@test-aankoop.be
www.test-achats.be
www.test-aankoop.be








—


Promotes, defends and represents consumer interests (initiatives, activities, studies, research, publications on consumer issues, individualised services and support for members, etc.);










—


Promotes and supports the recruitment and development of legal persons whose main objective is to promote and defend consumer interests.














2.


Organisation des consommateurs a.s.b.l./Consumentenorganisatie v.z.w / Verbraucherschutzzentrale V.o.E.






Neustraße, 119
B-4700 Eupen
Tél.: (32-87) 59 18 50
Fax: (32-87) 59 18 51
E-mail: info@vsz.be
www.cec-ecc.be
www.evz.be








—


Informs and advises private persons on consumer problems;










—


Intervenes with the authorities and takes steps to protect consumers;










—


Rights and individual and collective consumer representation;










—


Cross-border consumer issues;










—


Preventive measures and help for private persons with excessive debts.








BULGARIA







Name of the entity


Contact details


Purpose










1.


Комисия за защита на потребителите / Consumer Protection Committee






Slaveikov Sq. 4A
BG-1000 Sofia
tel.: (359-2) 987 74 45
fax: (359-2) 988 42 18
е-mail: info@kzp.bg
web: www.kzp.bg








—


Is responsible for the application of consumer protection law (general product safety, protection of economic interests, out-of-court settlement of consumer disputes, protection of consumers' collective interests);










—


Provision of consumer information and advice;










—


Settlement of consumer disputes;










—


Manages the work of the conciliation committees for out-of-court disputes, including that of the conciliation committee for payment disputes;










—


Examines consumer complaints;










—


RAPEX contact point for the rapid exchange of information on dangerous products;










—


Coordinates the activities of other qualified entities under Regulation (ЕС) N° 2006/2004 / on consumer protection cooperation;










—


Is responsible for the implementation of 12 Directives coming under the scope of Regulation (ЕС) N° 2006/2004.














2.


Българска национална асоциация на потребителите / Bulgarian National Consumers' Association






Stefan Stambolov St 35A
BG-1000 Sofia
tel./fax: (359-2) 8333 285








—


Provides consumers with information on: goods and services placed on the market; risks associated with the use of products and services and ways of avoiding them; various means of protecting consumers' economic interests; legislation in force in the Republic of Bulgaria;










—


Prepares proposals for legal, economic and political measures to protect consumers and the environment.














3.


Потребителски център за информация и изследвания / Consumer Centre for Information and Research






Knyaz Aleksandr
Battenberg Boulevard 27
BG-4000 Plovdiv
tel: (359-32) 68 74 78,
(359) 0 886 330 770,
(359) 0 894 799 288
е-mail: ydavch@yahoo.com








—


Independent consumer monitoring;










—


Informing consumers on the state of the market for goods and services;










—


Informing consumers and specialised entities about infringements of state standards and other legal instruments governing the production and trade of goods and services.














4.


Съюз на застрахованите в България / Union of Insured Persons in Bulgaria






Residential Complex ‘Lazur’,
Block 7, Entry A
BG-8001 Burgas
tel./fax: (359-56) 83 14 62
е-mail: ydavch@yahoo.com








—


Protects the interests of insured persons;










—


Informs consumers on insurance matters.














5.


Регионален съюз на потребителите-98, гр. Видин / Regional Association of Consumers - 98, Vidin






Blintsi Square 2,
11th floor, room 10
BG-3700 Vidin
tel./fax: (359-94) 601431
е-mail: rsp_vd_98@abv.bg








—


Socially useful activities to protect consumers.














6.


Независим съюз на потребителите в България / Independent Union of Consumers in Bulgaria






Klokotnitsa St 35-37
BG-1000 Sofia
tel./fax: (359-2) 83 19 000
Vezrazhdane Square 1, room 224
Pleven
Tel Pleven: (359-64) 801 941
fax Pleven: (359-64) 83 50 02
Sofia office tel./fax: (359-2) 931 56 24
e-mails: maks@rambler.bg
head@users.bg
consumers_bg@mail.bg








—


Provides consumers with information on: goods and services placed on the market; risks associated with the use of products and services and ways of avoiding them; various means of protecting consumers' economic interests; legislation in force in the Republic of Bulgaria;










—


Prepares proposals for legal, economic and political measures to protect consumers and the environment.














7.


Национална лига — потребители на услуги / National League — Consumers of Services






Residential Complex ‘Lazur’,
Block 9, Entrance 3
BG-8001 Burgas
tel.: (359-56) 888 955
mobile phone: (359) 0 889 61 51 08
е -mail: National_league@abv.bg








—


Informs consumers on their rights;










—


Addresses irregularities in the market for services and duly notifies the competent consumer bodies;










—


Assists consumers in the event of problems.














8.


Асоциация ‘Помощ за потребителя’ / Consumer Assistance Association






Residential Complex ‘Lyulin’,
Block 901, Entrance D, flat 98
BG-1324 Sofia
tel.: (359-2) 36 35 41
mobile phone: (359) 0 88 879 55 22
е-mails: app_ngo@abv.bg
gvladimirov@abv.bg








—


Organises seminars and provides training on consumer affairs;










—


Sets up consumer information and consultation centres;










—


Institutes class actions to defend consumers' interests;










—


Initiates legislative developments in the field of consumers' rights;










—


Participates in the work of state consultative bodies in the field of consumer protection;










—


Provides mediation and participates in the work of the conciliation committees;










—


Tests products and is involved in official controls.














9.


Федерация на потребителите в България / Federation of Consumers in Bulgaria






Stefan Stambolov St 35A
BG-1000 Sofia
tel./fax: (359 - 2) 931 98 11,
(359 - 2) 833 32 85.
е-mail: fcb@mobikom.com
or bap@mail.orbiTel.bg


The organisation's activities focus on the protection of consumers' economic interests, by:






—


participating in the preparation of laws and regulations;










—


preparing opinions on governmental, departmental and municipal decisions concerning specific consumer interests and the formation of public opinion in this area;










—


providing consultation and advice on the resolution of concrete problems encountered by consumers and citizens;










—


working together with manufacturers and dealers in compensating consumers who purchase low-quality or dangerous products, or products with inadequate guarantees or after-sales services;










—


engaging in effective partnership in state and municipal bodies responsible for monitoring the safety and quality of consumer goods;










—


conducting market studies and ensures wide publicity of their findings in order to provide guidance and shape new trends in consumer behaviour;










—


informing the public on consumers' opinions, evaluations and preferences concerning goods and services placed on the market, in the context of annual nominations and awards;










—


instituting class actions to protect consumers.








CZECH REPUBLIC







Name of the entity


Contact details


Purpose










1.


Sdružení českých spotřebitelů, o.s. (Association of Czech Consumers)






Budějovická 73
CZ-14000 Praha 4
Tel.: +420 261 263 574
Fax: +420 261 262 268
E-mail: spotrebitel@regio.cz
http://www.konzument.cz


A wide range of actions in the field of consumer protection, including information and advice inconsumer disputes.










2.


SOS - Sdružení obrany spotřebitelů, o.s. (Consumers Defence Association)






Novákových 8
CZ-18000 Praha 8
Tel.: +420 224 239 940
Fax: +420 224 239 941
E-mail: sos@spotrebitele.cz


Defending the interests of consumers in fields where the power of the individual to afford such protection is inadequate.










3.


Občanské sdružení spotřebitelů(Civil Consumers' Association) TEST






Nuselská 297/5
CZ-14000 Praha 4
Tel.: +420 241 404 922
Fax: +420 241 406 533
E-mail: dtest@dtest.cz
http://www.dtest.cz


Publication of TEST magazine, objective and independent product testing, all consumer protection issues.










4.


Spotřebitel.cz






Šárecká 15
CZ-16000 Praha 6
Tel.: +420 224 811 111
Fax: +420 222 311 369
E-mail: info@spotrebitel.cz
http://www.spotrebitel.cz


All consumer protection issues.




DENMARK







Name of the entity


Contact details


Purpose










1.


Forbrugerombudsmanden






Amagerfælledvej 56
DK-2300 København S
Tel. (45) 32 66 90 00
Fax (45) 32 66 91 00
E-mail: fs@fs.dk
Website: www.fs.dk
(English: www.consumer.dk/index-uk.htm)


According to the Marketing Act, the main task of the Consumer Ombudsman is to ensure due observance of the law, specifically in the area of consumer rights.
The Consumer Ombudsman is authorised to initiate actions under the following Directives:






—


Council Directive 84/450/EEC of 10 September 1984 relating to the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising,










—


Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises,










—


Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit, and its latest amendment through Directive 98/7/EC,










—


Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities, as amended by Directive 97/36/EC,










—


Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours,










—


Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts,










—


Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis,










—


Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts,










—


Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees,










—


Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market ('Directive on electronic commerce').














2.


Lægemiddelstyrelsen






Frederikssundsvej 378
DK-2730 Brønshøj
Tel. (45) 44 88 91 11
Fax (45) 44 91 73 73
E-mail: dkma@dkma.dk
Website: www.dkma.dk


The remit of the Danish Medicines Agency is to authorise the marketing of pharmaceuticals that are proven to be effective and safe, to help ensure that public health insurance expenditure in connection with medical treatment is proportionate to the expected medical results, to oversee the pharmaceutical sector and the sector for manufacture of pharmaceutical equipment.
The Danish Medicines Agency is authorised to initiate actions in the event of violations of Council Directive 92/28/EEC of 31 March 1992 on the advertising of medicinal products for human use.




GERMANY







Name of the entity


Contact details


Purpose










1.


Aktion Bildungsinformation e.V. (ABI)






Tel: (49) 0711/220 216 30
Fax: (49) 0711/220 216 40
E-Mail: info@abi-ev.de
www.abi-ev.de
Lange Str. 51
D-70147 Stuttgart


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interest of consumers (Article 2 of the Statutes).










2.


Allgemeiner Deutscher Automobil — Club (ADAC) e.V.






Tel: (49) 089 7 67 60
Fax: (49) 089 76 76 25 00
E-mail: adac@adac.de
www.adac.de
Am Westpark 8
D-81373 München


Protects and promotes the interests of motor transport; protection of road users, in particular consumer protection; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










3.


Bauherren-Schutzbund e.v.






Tel: (49) 030/3 12 80 01
Fax: (49) 030/31 50 72 11
E-Mail: office@bsb-ev.de
www.bsb-ev.de
Kleine Alexanderstr 9/10
D-10178 Berlin


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interest of consumers (Article 2 of the Statutes).










4.


Berliner Mieterverein e.V.






Tel: (49) 030/22 62 60
Fax: (49) 030/22 62 61 62
E-Mail: bmv@berliner-mieterverein.de
www.berliner-mieterverein.de
Behrenstr. 1c
D-10117 Berlin


Protects tenants' interests in Berlin by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










5.


Bund der Energieverbraucher e.V.






Tel.: (49) 02 224/9 22 70
Fax: (49) 02 224/1 03 21
E-Mail: info@energieverbraucher.de
www.energieverbraucher.de
Frankfurter Str. 1
D-53572 Unkel


Protects energy consumers' interests by providing information and advice; authorised to bring collective actions in the interests of energy consumers (Article 2 of the Statutes).










6.


Bund der Versicherten e.V.






Tel.: (49) 04 193/942 22
Fax: (49) 04 193/942 21
E-Mail: info@bundderversicherten.de
www.bundderversicherten.de
Tiedenkamp 2
D-24547 Henstedt-Ulzburg


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 1st sentence of the Statutes).










7.


Verbraucherzentrale Bundesverband e.V. (VZBV)






Tel: (49) 030/2 58 00-0
Fax: (49) 030/25 80 0218
E-Mail: info@vzbv.de
www.vzbv.de
Markgrafenstr. 66
D-10969 Berlin


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










8.


Bundesverband privater Kapitalanleger e.V.






Tel: (49) 0551/53 14 10 3
Fax: (49) 0551/45 71 0
E-Mail: info@bvkapital.de
www.bvkapital.de
Am Goldgraben 6
D-37073 Göttingen


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










9.


Deutsche Gesellschaft für Sonnenenergie e.V.






Tel: (49) 089/52 40 71
Fax: (49) 089/52 16 68
E-Mail: info@dgs.de
www.dgs.de
Emmy-Noerther-Str. 2
D-80992 München


Protects consumers' interests by providing information and advice, especially in the fields of renewable energy forms and rational use of energy, focusing particularly on solar energy; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










10.


Deutsche Schutzvereinigung Auslandsimmobilien e.V.






Tel: (49) 0761/55 01 2
Fax: (49) 0761/55 01 3
E-Mail info@dsa-ev.de
www.dsa-ev.de
Zähringer Str. 373
D-79108 Freiburg


Protects the interests of private house, flat and land owners with property abroad and other persons with interests in foreign property by providing information and advice; authorised to bring collective actions in the interests of the abovementioned persons (Article 2 of the Statutes).










11.


Deutsche Umwelthilfe e.V.






Tel: (49) 07732/99 95-0
Fax: (49) 07732/99 95 77
E-mail: info@duh.de
www.duh.de
Fritz-Reichle-Ring 4
D-78315 Radolfzell


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 1 of the Statutes).










12.


Deutscher Mieterbund - Mieterverein Hamm und Umgebung e.V.






Tel: (49) 02381/2 00 56
Fax: (49) 02381/2 00 58
Chattanoogaplatz 2-4
D-59065 Hamm


Protects tenants' interests in the Hamm region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










13.


Deutscher Mieterbund - Mieterverein Iserlohn e.V.






Tel: (49) 02371/2 34 89
Fax: (49) 02371/2 34 89
E-Mail: info@mieterverein-iserlohn.info
www.mieterverein-iserlohn.info
Vinckestr. 4
D-58636 Iserlohn


Protects tenants' interests in Iserlohn by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










14.


Deutscher Mieterbund - Mieterverein Kassel und Umgebung e.V.






Tel: (49) 0561/10 38 61
Fax: (49) 0561/10 37 39
E-Mail: mietervereinkassel@t-online.de
www.mieterverein-kassel.de
Königsplatz 59 Eingang Poststraße 1
D-34117 Kassel


Protects tenants' interests in the Kassel region by providing information and advice; authorised to bring collective actions in the interests of tenants (Articles 2 and 3 of the Statutes).










15.


Deutscher Mieterbund - Mieterverein Schwerin und Umgebung e.V.






Tel: (49) 0385/71 46 68
Fax: (49) 0385/71 46 69
E-Mail: information@mieterbund-schwerin.de
www.mieterbund-schwerin.de
Dr.-Külz-Str. 18
D-19053 Schwerin


Protects tenants' interests in the Schwerin region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










16.


Deutscher Mieterbund - Mieterverein Siegerland und Umgebung e.V.






Tel: (49) 0271/5 19 97
Fax: (49) 0271/2 05 50
E-Mail: info@mieterverein-siegerland.de
www.mieterverein-siegerland.de
Koblenzer Str. 5
D-57072 Siegen


Protects tenants' interests in the Siegerland region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










17.


Deutscher Mieterbund - Landesverband Mecklenburg-Vorpommern e.V.






Tel: (49) 0381/375 29 20
Fax: (49) 0381/375 29 29
E-Mail: post@mieterbund-mvp.de
www.mieterbund-mvp.de
G.-Hauptmann-Str. 19
D-18055 Rostock


Protects consumers' interests in the field of tenancy law in Mecklenburg-Vorpommern by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










18.


Deutscher Mieterbund - Landesverband Schleswig-Holstein e.V.






Tel: (49) 0431/97 91 90
Fax: (49) 0431/9 79 19 31
E-Mail: info@mieterbund-schleswig-holstein.de
www.mieterbund-schleswig-holstein.de
Eggerstedtstr. 1
D-24103 Kiel


Protects consumers' interests in the field of tenancy law in Schleswig-Holstein by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










19.


Deutscher Mieterbund -Kieler Mieterverein e.V.






Tel: (49) 0431/97 91 90
Fax: (49) 0431/9 79 19 31
E-Mail: info@kieler-mieterverein.de
www.kieler-mieterverein.de
Eggerstedtstr. 1
D-24103 Kiel


Protects consumers' interests in the field of tenancy law in Kiel by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 1 Paragraph.2 of the Statutes).










20.


Deutscher Mieterbund -Mieterverein Groß-Velbert und Umgebung e.V.






Tel: (49) 02051/25 24 23
Fax: (49) 02051/25 40 38
E-Mail: mietervereinvelbert@t-online.de
www.mieterverein-velbert.de
Friedrich-Ebert-Str. 62 - 64
D-42549 Velbert


Protects tenants' interests in the Velbert region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










21.


Deutscher Mieterbund e.V.






Tel: (49) 030/2 23 23-0
Fax: (49) 030/22 32 31 00
E-mail: info@mieternund.de
www.mieterbund.de
Littenstrasse 10
D-10179 Berlin


Protects, promotes and represents all tenants interests; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










22.


Deutscher Mieterbund -Mieterschutzverein Wiesbaden und Umgebung e.V.






Tel: (49) 0611/71 65470
Fax: (49) 0611/71 65 17 79
E-Mail: info@mieterverein-wiesbaden.de
www.mieterverein-wiesbaden.de
Adelheidstr. 70
D-65185 Wiesbaden


Protects tenants' interests in the Wiesbaden region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










23.


Deutscher Mieterbund Mieterbund Rhein-Ruhr e.V.






Tel: (49) 0203/5 55 08 11
Fax: (49) 0203/55 74 56
E-Mail: info@mieterbund-rhein-ruhr.de
www.mieterbund-rhein-ruhr.de
Rathausstr. 18 - 20
D-47166 Duisburg


Protects tenants' interests in Duisburg by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










24.


Deutscher-Anleger-Schutzbund e.V.






Tel: (49) 069: 23 85 38-0
Fax: (49) 069 23 85 28 10
E-mail: info@deutscher-anlegerschutzbund.de
www.deutscher-anlegerschutzbund.de
An der Dammheide 10
D-60488 Frankfurt/M.


Undertakes preventive measures against the grey capital market and prevention of offences in this area by, among other means, providing information and protecting consumers' interests; authorised to bring collective actions in the interests of consumers (Article 1 of the Statutes)










25.


DMB- Landesverband Hessen e.V.






Tel: (49) 0611/411 40 50
Fax: (49) 0611411 40529
E-mail: info@mieterbund-hessen.de
www.mieterbund-hessen.de
Adelheidstr. 70
D-65185 Wiesbaden


Protects tenants' interests in Hessen by providing information and advice; authorised to bring collective actions in the interests of tenants (Articles 2 and 5 of the Statutes).










26.


DMB - Mieterschutzverein Frankfurt am Main e.V.






Tel: (49) 069/5 60 10 57
Fax: (49) 069/56 89 40
E-Mail: info@msv-frankfurt.de
www.mieterschutzverein-frankfurt.de
Eckenheimer Landstraße 339
D-60320 Frankfurt


Protects tenants' interests in Frankfurt am Main by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










27.


DMB - Mieterverein Leverkusen e.V.






Tel: (49) 02171/40 40 70
Fax: (49) 02171/2 78 45
E-Mail: info@dmb.mieterverein-leverkusen.de
www.dmb-mieterverein-leverkusen.de
KölnerStr. 35 - 41
D-51379 Leverkusen


Protects tenants' interests in Leverkusen by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










28.


DMB - Mieterverein Stuttgart und Umgebung e. V.






Tel: (49) 0711/21 01 60
Fax: (49) 0711/2 36 92 23
E-Mail: info@mieterverein-stuttgart.de
www.mieterverein-stuttgart.de
Moserstr. 5
D-70182 Stuttgart


Protects tenants' interests in the Stuttgart region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 1 Paragraph 2 of the Statutes.










29.


Fachverband Glücksspielsucht e.V.






Tel. (49) 05221/59 98 50
Fax: (49) 052221/59 98 75
E-mail: spielsucht@t-online.de
www.gluecksspielsucht.de
Auf der Freiheit 25
D-32052 Herford


Protects the interests of consumers by providing information and advice on addiction to gambling; authorised to bring collective actions in the interests of consumers(Article 2 Paragraph 1 of the Statutes)










30.


Foodwatch e.V.






Tel. (49) 030/24 04 76-0
Fa: (49) 030/24 04 76 26
E-mail: info@foodwatch.de
www.foodwatch.de
Brunnenstr.181
D-10119 Berlin


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes)










31.


Miet-und Pachtverein e.V. Bad Kreuznach






Tel. (49) 0671/6 79 48
Fax: (49) 0671/7 38 42
E-mail: kontakt@mieterverein-bad-kreuznach.de
www.mieterverein-bad-kreuznach.de
Gustav-Pharrius Str. 1-3
D-55543 Bad Kreuznach


Protects tenants' interests in the Bad Kreuznach region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










32.


Mieter helfen Mietern — Hamburger Mieterverein






Tel: (49) 040/43 13 94-0
Fax: (49) 040/43 13 94 44
E-Mail: info@mhmhamburg.de
www.mhmhamburg.de
Bartelsstraße 30
D-20357 Hamburg


Protects tenants' interests in Hamburg by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










33.


Mieter helfen Mietern, Münchner Mieterverein e.V.






Tel: (49) 089/44 48 82-0
Fax: (49) 089/44 48 82 10
E-Mail: info@mhmmuenchen.de
www.mhmmuenchen.de
Weißenburger Str. 25
D-81667 München


Protects tenants' interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










34.


Mieter und Pächter e.V.






Tel: (49) 0231/58 44 860
Fax: (49) 0231/52 81 06
E-Mail: service@mieterschutz.com
www.mieterschutz.com
Prinzenstr. 7
D-44135 Dortmund


Protects the interests of tenants and lessees in Dortmund by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










35.


Mieterschutz-Verein Oberlausitz/Niederschlesien e.V.






Tel: (49) 03581/40 30 90
Fax: (49) 0358/41 80 81
E-Mail: mieterverein-goertlitz@t-online.de
www.mieterverein-goerlitz.de
Löbauer Str. 40
D-02826 Görlitz


Protects the rights and interests of tenants in the area of Upper Lausitz/Lower Silesia by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










36.


Mieterverein Baden-Baden und Umgebung e.V.






Tel: (49) 07221/2 55 12
Fax: (49) 07221/39 28 31
E-Mail: mieterverein-baden-baden@t-online.de
www.mieterverein-baden-baden.de
Lange Strasse 13
D-76530 Baden-Baden


Protects tenants' interests in the Baden-Baden region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 1 Nr. 2 of the Statutes).










37.


Mieterverein Bochum, Hattingen und Umgegend e.V.






Tel: (49) 0234/9 61 14-0
Fax: (49) 0234/9 61 14 11
E-Mail: info@mieterverein-bochum.de
www.mieterverein-bochum.de
Brückstr. 58
D-44787 Bochum


Protects tenants' interests in Bochum, Hattingen and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










38.


Mieterverein Bremen e.V.






Tel. (49) 0421/32 02 09
Fax: (49) 0421/3 37 92 08
E-Mail: info@mieterverein-bremen.de
www.mieterverein-bremen.de
An der Weide 23
D-28195 Bremen


Protects tenants' interests in the Bremen region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










39.


Mieterverein Düsseldorf e.V.






Tel: (49) 0211/69 96-0
Fax: (49) 0211/35 15 11
E-Mail: info@mieterverein-duesseldorf.de
www.mieterverein-duesselforf.de
Oststraße 47
D-40211 Düsseldorf


Protects tenants' interests in Düsseldorf and the region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










40.


Mieterverein Flensburg e.V.






Tel: (49) 0461/2 30 50
Fax (49) 0461/1 25 38
E-Mail: info@mieterverein-flensburg.de
www.mieterverein-flensburg.de
Rote Straße 14
D-24937 Flensburg


Protects tenants' interests in Flensburg by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 1 Paragraph 3 of the Statutes).










41.


Mieterverein für den Regierungsbezirk Trier e.V.






Tel. (49) 0651/99 40970
Fax: (49) 0651/99 40 09 74
E-Mail: info@mieerverein-trier.de
www.mieterverein-trier.de
Walramsneustr.8
D-54290 Trier


Protects tenants' interests in the Trier region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










42.


Mieterverein für Lüdenscheid und Umgegend e.V.






Tel: (49) 02351/2 24 61
Fax: (49) 02351/3 94 50
E-Mail: mail@mieterverein-luedenscheid.de
www.mieterverein-luedenscheid.de
Lösenbacher Str. 3
D-58507 Lüdenscheid


Protects tenants' interests in the Lüdenscheid region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










43.


Mieterverein Gelsenkirchen e.V. Im Deutschen Mieterbund






Tel: (49) 0209/2 49 18
Fax: (49) 0209/14 69 49
E-Mail: info@dmb-ge.de
www.mieterverein-ge.de
Gabelsberger Str. 9
D-45879 Gelsenkirchen


Protects the interests of tenants and lessees by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










44.


Mieterverein Hannover und Umgebung e.V.






Tel: (49) 0511/1 21 06-0
Fax: (49) 0511/1 21 06 16
E-Mail: info@dmb-hannover.de
www.dmb-hannover.de
Herrenstrasse 14
D-30159 Hannover


Protects tenants' interests in the Hanover region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes)..










45.


Mieterverein Heidelberg und Umgebung e.V.






Tel: (49) 06221/2 04 73
Fax: (49) 06221/16 34 18
E-Mail: beratung@mieterverein-heidelberg.de
www.mieterverein-heidelberg.de
Poststrasse 46
D-69115 Heidelberg


Protects tenants' interests in the Heidelberg region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes)..










46.


Mieterverein Karlsruhe e.V.






Tel: (49) 0721/37 50 91
Fax: (49) 0721/37 81 25
E-Mail: info@mieterverein-karlsruhe.de
www.mieterverein-karlsruhe.de
Ritterstr. 24
D-76137 Karlsruhe


Protects tenants' interests in issues relating to tenancy, leasing and property in the City of Karlsruhe and administrative district by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










47.


Mieterverein Köln e.V.






Tel: (49) 0221/2 02 37-0
Fax: (49) 0221/2 40 46 20
E-Mail: email@mieterverein-koeln.de
www.mieterverein-koeln.de
Mühlenbach 49
D-50676 Köln


Protects tenants' interests in Cologne by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










48.


Mieterverein München e.V.






Tel: (49) 089/55 21 43-0
Fax: (49) 089/55 45 54
E-Mail: hausmeister@mieterverein-muenchen.de
www.mieterverein-muenchen.de
Sonnenstr. 10
D-80331 München


Protects tenants' interests in Munich by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










49.


Mieterverein Oberhausen, Mühlheim und Bottrop e.V.






Tel: (49) 0208/8 57 29-0
Fax: (49) 0208/20 24 44
E-mail: info@mieterbund-rhein-ruhr.de
www.mieterbund-rhein-ruhr.de
Willy-Brandt-Platz 4
D-46045 Oberhausen


Protects members' interests in matters relating to tenancy and property by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










50.


Mieterverein VIADRINA






Tel: (49) 0335/6 85 02 60
Fax: (49) 0335/6 85 02 58
E-Mail: mieterverein.ffo@t-online.de
www.mieterverein-ffo.city-map.de
Halbe Stadt 21
D-15230 Frankfurt/O.


Protects tenants' interests in the Frankfurt (Oder) region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










51.


Mietverein zu Hamburg von 1890 r.V.






Tel: (49) 040/8 79 79-0
Fx: (49) 040/8 79 79110
E-mail: info@mieterverein-hamburg.de
www.mieterverein-hamburg.de
Beim Strohhause 20
D-20097 Hamburg


Protects tenants' interests in the greater Hamburg region by providing information and advice; authorised to bring collective actions in the interests of tenants (Article 2 of the Statutes).










52.


PRO BAHN Oberbayern - Gemeinnütziger Fahrgastverband






Tel: (49) 089/53 00 31
Fax: (49) 089/53 75 66
E-Mail: info@bayers.pro-bahn.de
www.pro-bahn.de/oberbayern
Agnes-Bernauer-Platz 8
D-80687 München


Protects consumers' interests in matters relating to public transport by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes)..










53.


Schutzgemeinschaft der Kapitalanleger e.V.






Tel: (49) 089 20 20 846 0
Fax: 549)089 20 20 846 10
E-Mail: info@sdk.org
www.sdk.org
Maximilianstr. 8
D-80539 München


Protects the interests of (minority) shareholders and other investors by providing information and advice; authorised to bring collective actions in the interests of consumers. (Article 2 of the Statutes).










54.


Schutzgemeinschaft für Bank- und Sparkassenkunden e.V.






Tel: (49) 09232/70 07 87
Fax: (49) 09232/70 07 86
E-mail: info@sg-banken.de
www.sg-banken.de
Ludwigstr. 97
D-95632 Wunsiedel


Protects consumers' interests in banking matters by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










55.


Schutzgemeinschaft für Bankkunden e.V.






Tel: (49) 0915 90 71 90
Fax: (49) 0915 90 70 37
E-mail: shutz-vor-banken@t-online.de
www.schvoba.de
Gabrielpltz 2
D-91174 Spalt


Protects consumers' interests in Financial service matters by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 3 of the Statutes).










56.


Schutzverband für Verbraucher und Dienstleistungsnehmer e.V.- Endverbraucher, Kapitalanleger, Versicherte






Tel: (49) 06106/25 88 30
Fax: (49) 06106/25 88 31
E-mail: info@s-vd.de
www.s-vd.de
Spessartring 47
D-63110 Rodgau


Protects the interests of consumers and service users by providing information and advice; authorised to bring collective actions in the interests of consumers and service users (Article 2 of the Statutes)..










57.


Verband Privater Bauherren e.V.






Tel: (49) 030/27 89 01-0
Fax:(49) 030/27 89 01-11
E-Mail: info@vpb.de
www.vpb.de
Chausseestr. 8
D-10115 Berlin


Protects the interests of consumers by providing information and advice in the area of private construction; authorised to bring collective actions in the interests of consumers (Article 2 Paragraph 1 of the Statutes).










58.


Verbraucherzentrale Baden-Württemberg e. V.






Tel: (49) 0711/66 91-10
Fax: (49) 0711/66 91 50
E-Mail: info@verbraucherzentrale-bawue.de
www.verbraucherzentrale-bawue.de
Paulinenstr. 47
D-70178 Stuttgart


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










59.


Verbraucher-Zentrale Brandenburg e. V.






Tel. (49) 0331/2 98 71 0
Fax: (49) 0031/2 98 71 77
E-Mail: info@vzb.de
www.vzb.de
Templiner Str. 21
D-14473 Potsdam


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










60.


Verbraucher-Zentrale Hamburg e. V.






Tel. (49) 040/24 83 20
Fax: (49) 040/24 83 22 90
E-Mail: info@vzhh.de
www.vzhh.de
Kirchenallee 22
D-20099 Hamburg


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










61.


Verbraucher-Zentrale Hessen e. V.






Tel: (49) 01805/97 20 10
Fax: (49) 069/97 20 10 40
E-Mail: vzh@verbraucher.de
www.verbraucher-zentrale-hessen.de
Große Friedberger Str. 13 - 17
D-60313 Frankfurt/M.


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










62.


Verbraucher-Zentrale Niedersachsen e. V.






Tel: (49) 0511/9 11 96-0
Fax: (49) 0511/9 11 96 10
E-mail: info@vzniedersachsen.de
www.verbraucherzentrale-niedersachsen.de
Herrenstr. 14
D-30159 Hannover


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










63.


Verbraucherzentrale Rheinland-Pfalz V.






Tel: (49) 06131/2 84 80
Fax: (49) 06131/28 48 66
E-mail: info@vz-rlp.de
www.verbraucherzentrale-rlp.de
Ludwigstr. 6
D-55116 Mainz


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










64.


Verbraucherzentrale Sachsen-Anhalt e. V.






Tel: (49) 0345/2 98 03 29
Fax: (49) 0345/2 98 03 26
E-mail: vzsa@vzsa.de
www.vzsa.de
Steinbockgasse 1
D-06108 Halle


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










65.


Verbraucher Zentrale Thüringen e. V.






Tel: (49) 0361/5 55 14-0
Fax: (49) 0361/5 55 14 40
E-Mail: info@vzth.de
www.vzth.de
Eugen-Richter-Str. 45
D-99085 Erfurt


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










66.


Verbraucherzentrale Bayern e.V.






Tel: (49) 089/5 39 87-0
Fax: (49) 089/53 75 53
E-Mail: info@verbraucherzentrale-bayern.de
www.verbraucherzentrale-bayern.de
Mozartstr. 9
D-80336 München


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










67.


Verbraucher-Zentrale des Landes Bremen e.V.






Tel: (49) 0421/16 07 77
Fax: (49) 0421/1 60 77 80
E-Mail: info@verbraucherzentrale- bremen.de
www.verbraucherzentrale-bremen.de
Altenweg 4
D-28195 Bremen


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 3 Paragraph 2 of the Statutes)..










68.


Verbraucherzentrale des Saarlandes Landesarbeitsgemeinschaft der Verbraucherverbände e.V.






Tel: (49) 0681/500 89-0
Fax: (49) 0681/500 8922
E-Mail: vz-saar@vz-saar.de
www.vz-saar.de
Trierer Str. 22
D-66111 Saarbrücken


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










69.


Verbraucherzentrale Schleswig-Holstein






Tel: (49) 0431/59099-0
Fax: (49) 0431/5909977
E-Mail: info@verbraucherzentrale-sh.de
www.verbraucherzentrale-sh.de
Andreas-Gayk Strasse 15
D-24103 Kiel


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










70.


Verbraucherzentrale Berlin e. V.






Tel: (49) 030/2 14 85-0
Fax: (49) 030/2 19 64 242
E-Mail: mail@verbraucherzentrale-berlin.de
www.verbraucherzentrale-berlin.de
Hardenbergplatz 2
D-10787 Berlin


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










71.


Verbraucherzentrale Mecklenburg-Vorpommern e.V.






Tel: (49) 0381/2 08 70 50
Fax: (49) 0381/2 08 703 0
E-Mail: info@nvzmv.de
www.nvzmv.de
Strandstr. 98
D-18055 Rostock


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










72.


Verbraucher-Zentrale Nordrhein-Westfalen Landesarbeitsgemeinschaft der Verbraucherverbände e. V.






Tel: (49) 0211/3 80 90
Fax: (49) 0211/3 80 216
E-mail: internet@vz-nrw.de
www.vz-nrw.de
Mintropstr. 27
D-40215 Düsseldorf


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Number 2.1 and 2.2. of the Statutes).










73.


Verbraucher-Zentrale Sachsen e. V.






Tel: (49) 0341/69 62 90
Fax: (49) 0341/68 92 826
E-Mail: vzs@vzs.de
www.vzs.de
Brühl 34-38
D-04315 Leipzig


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










74.


Vereinigte Schutzgemeinschaft Auslandimmobilien e.V.






Tel (49) 08856/80 33 878
Fax: (49) 08856/80 30 884
E-mail: sg-auslandsimmobilien@gmx.de
www.schutgemeinschaft-auslandimmobilien.de
Stalachter Str. 36
D-82393 Iffeldorf


Protects the interests of consumers by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).










75.


Vereinigung kritischer Verbraucher e.V.






Tel: (49) 0331/5505894
Ffax: (49) 0331/5505895
E-Mail: info@vereinigung-kritischer-verbraucher.de
www. vereinigung-kritischer-verbraucher.de
Sellostr. 29
D-14471 Potsdam


Protects consumers' interests by providing information and advice; authorised to bring collective actions in the interests of consumers (Article 2 of the Statutes).




ESTONIA







Name of the entity


Contact details


Purpose










1.


Tarbijakaitseamet






Kiriku 4,
EE-15071 Tallinn
Tel: (372-6) 20 17 00
Fax: (372-6) 20 17 01
E-mail: info@consumer.ee
Veebiaadress: www.consumer.ee


Supervision of general consumer protection in connection with the marketing of goods and the provision of services, and supervision of consumer contracts in connection with package travel guarantees.










2.


Ravimiamet






Ravila 19,
EE-50411 Tartu
Tel: (372 7) 37 41 40
Fax: (372-7) 37 41 42
E-mail: sam@sam.ee
Veebiaadress: www.sam.ee


Supervision in connection with the marketing and advertising of medicines




IRELAND







Name of the entity


Contact details


Purpose










1.


National Consumer Agency






4 Harcourt Road
Dublin 2
Ireland
Tel. (353-1) 402 55 00
Fax (353-1) 402 55 01
E-mail: odca@entemp.ie
Website: www.odca.ie


Independent statutory officer responsible for providing consumers with advice and information, regulating credit intermediaries, licensing pawnbrokers and enforcing a wide range of consumer protection legislation.




GREECE







Name of the entity


Contact details


Purpose










1.


Νέο Ινστιτούτο Καταναλωτών (NEO INKA)

Consumers' association — New consumers' institute (NEO INKA)







Καλυψούς 105 / Kalipsous 105
GR-176 71 Καλλιθέα / Kallithea
Tel.: (30) 21 09 57 78 77
Fax: (30) 21 09 53 34 71
E-mail: inka@inka.org.gr
website:: www.inka.org.gr


Protects consumers' rights and interests.










2.


Κέντρο Προστασίας Καταναλωτών (ΚΕΠΚΑ)

Consumers' protection centre of Thessaloniki (KEPKA)







Τσιμισκή / Tsimiski 54,
GR-546 23 Θεσσαλονίκη / Thessaloniki
E-mail: consumers@kepka.org
Website: www.kepka.org
Tel: (30) 23 10 26 94 49
Fax: (30) 23 1024 22 11


Protects consumers' rights and interests.










3.


Ένωση Καταναλωτών — Ποιότητα Ζωής (ΕΚΠΟΙΖΩ)

Consumers' association ‘the quality of life’ (EKPIZO)







Βαλτετσίου / Valtetsiou 43-45,
GR-106 81 Αθήνα / Athens
E-mail: ekpizo@ath.fothenet.gr
website: www.ekpizo.gr
Tel: (30) 21 03 30 44 44
Fax: (30) 21 03 30 05 91


Protects consumers' rights and interests.










4.


Ελληνική Καταναλωτική Οργάνωση (EKATO)

Greek consumers' organisation (EKATO)







Δημοκρίτου / Dimokritou 10,
GR-54352, Θεσσαλονίκη / Thessaloniki
E-mail: info@ekato.org & ekato@ekato.org
Website: www.ekato.org
Tel: (30) 23 10 22 64 26 94 93 21
Fax: (30) 23 10 90 85 19,
(30) 23 10 22 64 26


Protects consumers' rights and interests.










5.


Ινστιτούτο καταναλωτών (INKA) Ιωαννίνων

Consumers' institute (INKA) of Ioannina







Θ. Πασχίδη / Th. Paskidi 52,
GR-45445 Ιωάννινα / Ιoannina
E-mail: ioannina@inka.gr
Tel: (30) 26 51 06 51 78
Fax: (30) 26 51 06 51 78


Protects consumers' rights and interests.










6.


Ένωση για τα δικαιώματα των πολιτών

Citizens' rights organisation







Λυκαβηττού / Likavipou 18,
GR-106 73 Αθήνα / Athens
Tel: (30) 21 03 60 04 10
Fax: (30) 21 03 60 04 11


Protects consumers' rights and interests.










7.


Ινστιτούτο Καταναλωτών (INKA) Μακεδονίας

Consumers' institute (INKA) of Macedonia







Μοναστηρίου / Μonastiriou 17,
GR-54627 Θεσσαλονίκη / Thessaloniki
E-mail: Macedonia@inka.gr
Website: www.inkamak.eisodos.com
Tel: (30) 23 10 53 52 63 (11 72 1)
Fax: (30) 23 10 51 74 92


Protects consumers' rights and interests.










8.


Ινστιτούτο Καταναλωτών (INKA) Κέρκυρας

Consumers' institute (INKA) of Corfu







Ακαδημίας / Akadimias 3,
GR-49100 Κέρκυρα / Kerkira
Tel: (30) 26 61 04 58 26
Fax: (30) 26 61 03 62 50


Protects consumers' rights and interests.










9.


Ένωση Καταναλωτών Αιτωλοακαρνανίας

Consumer Association of Aitoloakarnania







Σ. Τσικνιά / S. Tsiknia 48 (πρώην Τσαλδάρη / formerly Tsaldari),
GR-30100 Αγρίνιο / Agrinio
E-mail: INKA-AIT@OTENET.GR
Tel: (30) 26 41 02 44 44
Fax: (30) 26 41 02 13 44


Protects consumers' rights and interests.










10.


Ένωση Καταναλωτών Βόλου και Θεσσαλίας

Consumer Association of Volos & Thessaly







Αγίου Νικολάου / Agiou Nikolaou 104,
GR-38221, Βόλος / Volos
Tel: (30) 24 21 04 56 15
Fax: (30) 24 21 07 13 31


Protects consumers' rights and interests.










11.


Ένωση Καταναλωτών Ελλάδας

Consumer Association of Greece







Γούναρη / Gounari 4-6,
GR-185 31, Πειραιάς / Peiraias
Tel: (30) 210 4111080
Fax: (30) 210 4111080


Protects consumer's rights and interests.










12.


Ένωση Πολιτών

Citizens' association







Αλκυόνης / Alkionis 9,
GR-175 61 Π. Φάληρο / P. Faliro
Tel: (30) 21 09 82 91 52
Fax: (30) 21 09 82 50 96


Protects consumer's rights and interests.










13.


Εμπορικό και Βιομηχανικό Επιμελητήριο Αθηνών

Athens Chamber Of Commerce And Industry







Ακαδημίας / Akademias str 7,
GR-10671 Αθήνα / Athens
Tel: (30) 21 03 60 48 15-9, 36 02 411-9
Fax: (30) 21 03 61 64 64
Διεύθ. ηλεκ. ταχ.: info@acci.gr
E-mail: info@acci.gr
Website: www.acci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.










14.


Βιοτεχνικό Επιμελητήριο της Αθήνας

Athens Chamber Of Handicrafts







Ακαδημίας / Akademias 18,
GR-10671 Αθήνα / Athens 10671 ATHENS-GR
Tel: (30) 210 3680700
Fax: (30) 210 3614726
E-mail: info@acsmi.gr
Website: www.acsmi.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.










15.


Επαγγελματικό Επιμελητήριο Αθηνών

Athens Chamber Of Tradesmen







Πανεπιστημίου / Panepistsimiou 44,
GR-10679 Αθήνα / Athens
Tel: (30) 21 03 60 16-5, 36 33 08 0 (President's office)
Fax: (30) 21 03 61 97 35
E-mail: eea@eea.gr
Website: www.eea.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.










16.


Εμπορικό και Βιομηχανικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Commerce And Industry







Τσιμισκή / Tsimiski 29,
GR-54624 Θεσσαλονίκη / Thessaloniki
Tel: (30) 23 10 37 01 00,
37 01 10
Fax: (30) 23 10 37 01 14 –
37 01 66
E-mail: root@ebeth.gr
Website: www.ebeth.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.










17.


Βιοτεχνικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Handicrafts







Αριστοτέλους / Aristotelous 27,
GR-54624 Θεσσαλονίκη / Thessaloniki
Tel: (30) 23 10 24 16 68,
24 16 89
Fax: (30) 23 10 23 26 67
E-mail: info@veth.gr
Website: www.veth.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’.










18.


Επαγγελματικό Επιμελητήριο Θεσσαλονίκης

Thessaloniki Chamber Of Tradesmen







Αριστοτέλους / Aristotelous 27,
GR-54624 Θεσσαλονίκη / Thessaloniki
Tel: (30) 23 10 27 52 55,
27 13 40,
27 14 88 (President's office),
22 00 50
Fax: (30) 23 10 2716 49,
25 72 83
E-mail: epepthe@otenet.gr epepthe@otenet.gr
Website: www.uhcci.gr/epimelitiria/EETH.html


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










19.


Εμπορικό και Βιομηχανικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Commerce And Industry







Λουδοβίκου / Loudovikou 1, Πλ. Οδησσού / Odissos Square,
GR-18531 Πειραιάς / Piraeus
Tel: (30) 21 04 17 72 41 - 5
Fax: (30) 21 04 17 86 80
E-mail: evepgr1@acci.gr evepgr1@acci.gr
Website: www.uhcci.gr/epimelitiria/EBEP.html


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










20.


Βιοτεχνικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Handicrafts







Καραΐσκου / Karaiskou 111,
GR-18532 Πειραιάς / Piraeus
Tel: (30) 21 04 11 04 43,
4 12 12 98,
4 17 47 65
Fax: (30) 21 04 17 94 95,
4 17 41 52
E-mail: info@bep.gr
Website: www.bep.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










21.


Επαγγελματικό Επιμελητήριο Πειραιά

Piraeus Chamber Of Tradesmen







Αγίου Κωνσταντίνου / Agiou Konstantinou 3,
GR-18531 Πειραιάς / Piraeus
Tel: (30) 21 04 12 15 03,
4 12 69 17
Fax: (30) 21 04 12 27 90
E-mail: eepir@otenet.gr
Website: www.eep.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










22.


Εμπορικό και Βιομηχανικό Επιμελητήριο Ροδόπης

Chamber Of Industry And Commerce Of Rodopi Prefecture







Βασ. Γεωργίου / Vassileios Georgiou 2β,
GR-69100 Κομοτηνή / Komotini
Tel: (30) 25 31 02 28 31,
3 68 31
Fax: (30) 25 31 02 67 14
E-mail: ccirodop@otenet.gr;
info@rodopicci.gr
Website: www.rodoppicci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










23.


Επαγγελματικό και Βιοτεχνικό Επιμελητήριο Ροδόπης

Chamber Of Tradesmen And Handicrafts Of Rodopi Prefecture







Καβείρων / Kaveiron 12,
GR-69100 Κομοτηνή / Komotini
Tel: (30) 25 31 02 25 47,
3 40 06,
8 14 70 - 9
Fax: (30) 25 31 02 58 66
E-mail: info@everodopi.gr
Website: www.everodopi.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










24.


Επιμελητήριο Αιτωλοακαρνανίας

Chamber Of Aitoloakarnania Prefecture







Παπαστράτου / Papastratou 53 και Σμύρνης / & Smirnis,
GR-30100 Αγρίνιο / Agrinio
Tel: (30) 26 41 02 25 25,
572 62
Fax: (30) 26 41 02 25 90
E-mail: contact@epimetol.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










25.


Επιμελητήριο Αργολίδας

Chamber Of Argolida Prefecture







Κορίνθου / Korinthou 23,
GR-21200 Άργος / Argos
Tel: (30) 27 51 06 72 16,
630 23,
669 68
Fax: (30) 275 10 24595
E-mail: ebear@otenet.gr
Website: www.arcci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










26.


Επιμελητήριο Αρκαδίας

Chamber Of Arcadia Prefecture







25ης Μαρτίου και Πανός / Panos & Martiou 21,
22100 Τρίπολη / Tripoli
Tel: (30) 27 10 22 71 41,
22 71 42,
23 71 23
Fax: (30) 27 10 23 37 38
E-mail: info@arcadianet.gr
Website: www.arcadianet.gr
www.ikenet.gr,
www.eic.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










27.


Επιμελητήριο Άρτας

Chamber Of Arta Prefecture







Μ. Γραικού και Φλέμινγκ / Graikou & Flemig,
GR-47100 Άρτα / Arta
Tel: (30) 26 81 02 87 28,
7 86 54
Fax: (30) 26 81 07 86 54
E-mail: epimarta@otenet.gr
Website: www.arta.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










28.


Επιμελητήριο Αχαΐας

Chamber Of Ahaia Prefecture







Μιχαλακοπούλου / Mihalakopoulou 58,
GR-26221 Πάτρα / Patra
Tel: (30) 2610 27 77 79,
27 76 79,
27 80 56
Fax: (30) 26 10 27 65 19
E-mail: ea@e-a.gr
Website: www.e-a.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










29.


Επιμελητήριο Βοιωτίας

Chamber Of Viotia Prefecture







Λ. Κουτσοπετάλου / L. Koutsopetalou 1,
GR-32100 Λειβαδιά / Livadia
Tel: (30) 22 61 02 82 81,
2 76 64
Fax: (30) 22 61 02 13 47
E-mail: info@viotiachamber.gr
Website: www.viotiachamber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










30.


Επιμελητήριο Γρεβενών

Chamber Of Grevena Prefecture







Εμμανουήλ Παππά / Emmanouil Papa 7,
GR- 51100 Γρεβενά / Grevena
Tel: (30) 24 62 08 55 01 (-3),
8 55 04,
8 55 05
Fax: (30) 24 62 08 03 10
8 03 33
E-mail: ebegreve@grevenanet.gr
Website: www.grevena.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy.
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










31.


Επιμελητήριο Δράμας

Chamber Of Drama Prefecture







Λαμπριανίδου / Labrianidiou 40,
GR-66100 Δράμα / Drama
Tel: (30) 25 21 02 27 50,
2 49 95
Fax: (30) 25 10 25835
E-mail: ccidrama@dramanet.gr
Website: www.ccidrama.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










32.


Επιμελητήριο Δωδεκανήσων

Chamber Of Dodekanissa Prefecture







Γρηγορίου Λαμπράκη / Grigoriou Labraki 8,
GR-85100 Ρόδος / Rodos Island
Tel: (30) 22 41 04 42 00,
Κάλυμνος: 22 43 05 15 17,
Κως: 22 42 02 61 79,
Κάρπαθος: 22 45 02 24 83
Fax: (30) 22 41 04 42 40
E-mail: info@ebed.gr
Website: www.ebed.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










33.


Επιμελητήριο Έβρου

Chamber Of Evros Prefecture







Οδός Εμπορίου / Eboriou, 1ος όροφος / 1st floor,
GR-68100 Αλεξανδρούπολη / Alexandroupoli
Tel: (30) 25 51 02 62 23,
2 65 37
Fax: (30) 25 51 02 32 53
E-mail: epimevro@otenet.gr
Website: www.chamberofevros.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










34.


Επιμελητήριο Εύβοιας

Chamber Of Evia Prefecture







Ελ. Βενιζέλου / El. Venizelou 12,
GR-34100 Χαλκίδα / Chalkida
Tel: (30) 22 21 08 64 52
Fax: (30) 22 21 08 09 18
E-mail: epimevia@hol.gr
Website: www.eviachamber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, pargraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










35.


Επιμελητήριο Ευρυτανίας

Chamber Of Evritania Prefecture







Νικολάου Τσιαμπούλα / Nikolaou Tsiaboula 5,
GR-36100 Καρπενήσι / Karpenissi
Tel: (30) 22 37 08 00 36,
2 36 28
Fax: (30) 22 37 08 04 40


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










36.


Επιμελητήριο Ζακύνθου

Chamber Of Zakynthos Prefecture







Λομβάρδου / Lombardou 20,
GR-29100 Ζάκυνθος / Zakynthos
Tel: (30) 26 95 04 19 40 (-1),
20090-1-2
Fax: (30) 26 95 02 31 35
E-mail: zantecci@otenet.gr
Website: www.zantecci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










37.


Επιμελητήριο Ηλείας

Chamber Of Ilia Prefecture







28ης Οκτωβρίου και Πλ. Ηρώων / 28th of October str & Iroon Square,
GR-27100 Πύργος / Pyrgos
Tel: (30) 26 21 03 41 54,
3 22 25,
3 68 95
Fax: (30) 26 21 03 17 91
E-mail: ilich-gr@otenet.gr
Website: www.helia.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










38.


Επιμελητήριο Ημαθίας

Chamber Of Imathia Prefecture







Κεντρικής / Kentrikis 3,
GR-59100 Βέροια / Veria
Tel: (30) 23 31 02 54 70,
2 97 74,
2 47 34
Fax: (30) 23 31 02 53 30
E-mail: chamimat@otenet.gr
Website: www.imathiachamber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










39.


Επιμελητήριο Ηρακλείου

Chamber Of Irakleion Prefecture







Κορωναίου / Koroneou 9,
GR-71202 Ηράκλειο / Irakleio
Tel: (30) 28 10 24 70 00
Fax: (30) 28 10 22 29 14
E-mail: root@ebeh.gr
kapetanaki@ebeh.gr,
Website: www.ebeh.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










40.


Επιμελητήριο Θεσπρωτίας

Chamber Of Thesprotia Prefecture







Κυρα-Βασιλικής / Kyra Vassilikis 13, (1ος όροφος / 1st floor),
GR-46100 Ηγουμενίτσα / Igoumenitsa
Tel: (30) 26 65 02 94 80 (-88)
Fax: (30) 26 65 02 94 89
E-mail: pezo@otenet.gr
Website: www.uhcci.gr/epimelitiria/THESPROTIA.html


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










41.


Επιμελητήριο Ιωαννίνων

Chamber Of Ioannina Prefecture







Τρικούπη και Οπλαρχηγού Πουτέτση / Trikoupi & Oplarhigou Poutesi 14,
GR-45332 Ιωάννινα / Ioannina
Tel: (30) 26 51 0 2 62 73 (President's office),
223 89
24 7 09,
765 89 (EU Info Center)
Fax: (30) 26 51 0251 79


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










42.


Επιμελητήριο Καβάλας

Chamber Of Kavala Prefecture







Ομονοίας / Omonias 50Α,
GR-65302 Καβάλα / Kavala
Tel: (30) 25 10 22 33 25,
22 33 28,
22 22 57,
22 22 12
Fax: (30) 25 10 83 59 46
E-mail: eic157@otenet.gr
Website: www.chamberofkavala.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










43.


Επιμελητήριο Καρδίτσας

Chamber Of Karditsa Prefecture







Ηρώων Πολυτεχνείου / Iroon Polytehneiou 3,
GR-43100 Καρδίτσα / Karditsa
Tel: (30) 24 41 02 23 34,
2 23 01
Fax: (30) 24 41 02 22 38
E-mail: karditsaacci@cld.gr
Website: www.karditsaacci@cld.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










44.


Επιμελητήριο Καστοριάς

Chamber Of Kastoria Prefecture







Μητροπόλεως / Mitropoleos 60,
GR-52100 Καστοριά / Kastoria
Tel: (30) 24 67 02 69 26,
2 89 81 (President's office),
2 95 28
Fax: (30) 24 67 02 24 42
E-mail: kastcham@otenet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










45.


Επιμελητήριο Κέρκυρας

Chamber Of Corfu Prefecture







Αριστοτέλους / Aristotelous 2
Τ.Θ. / PO Box 426,
GR-49100 Κέρκυρα / Corfu
Tel: (30) 26 61 03 98 13,
3 98 14,
3 19 98
Fax: (30) 26 61 04 00 88
E-mail: corfucci@otenet.gr
Website: www.cci-kerkyra.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










46.


Επιμελητήριο Κεφαλονιάς και Ιθάκης

Chamber Of Kefalinia & Ithaki Islands







Λ. Βεργωτή / L. Vergoti 131,
GR-28100 Αργοστόλι / Argostoli
Tel: (30) 26 71 02 22 53,
2 49 59
Fax: (30) 26 71 02 61 90
E-mail: chamberk@otenet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










47.


Επιμελητήριο Κιλκίς

Chamber Of Kilkis Prefecture







Γ. Καπετά / G. Kapeta 11,
Τ.Θ. / PO Box 40,
GR-61100 Κιλκίς / Kilkis
Tel: (30) 23 41 02 45 80,
2 45 81,
2 09 23
Fax: (30) 23 41 02 09 24,
2 09 26
E-mail: ebekilk@otenet.gr
Website: www.gbi.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










48.


Επιμελητήριο Κοζάνης

Chamber Of Kozani Prefecture







Ι. Φαρμάκη / I. Farmaki 2,
GR-50100 Κοζάνη / Kozani
Tel: (30) 24 61 03 46 69,
4 16 93
Fax: (30) 26 83 92 45 68
E-mail: Chambers@otenet.gr
Website: www.kozani.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










49.


Επιμελητήριο Κορίνθου

Chamber Of Korinth Prefecture







Ερμού / Ermou 2,
GR-20100 Κόρινθος / Korinth
Tel: (30) 27 41 02 44 64,
8 59 86,
2 64 04,
2 64 03
Fax: (30) 27 41 0 2 11 73
E-mail: info@korinthcc.gr
Website: www.korinthcc.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










50.


Επιμελητήριο Κυκλάδων

Chamber Of Cyclades Islands







Αγ. Νικολάου 6 / Ag. Nikolaou,
GR-84100 Ερμούπολη - Σύρος / Ermoupolis-Syros
Tel: (30) 22 81 08 23 46,
8 02 46,
8 74 03
Fax: (30) 22 81 08 65 55
E-mail: info@cycladescc.gr
Website: www.cycladescc.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










51.


Επιμελητήριο Λακωνίας

Chamber Of Lakonia Prefecture







Ξανθάκη / Xanthaki 3,
GR-23200 Γύθειο / Gythio
Tel: (30) 27 33 02 22 79,
2 38 04
Fax: (30) 27 33 02 20 08
E-mail: gytheioc@otenet.gr
Website: www.lcci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










52.


Επιμελητήριο Λάρισας

Chamber Of Larissa Prefecture







Παπακυριαζή / Papakyriazi 44,
GR-41222 Λάρισσα / Larissa
Tel: (30) 24 10 53 64 53,
25 53 88 (President's office), 25 47 38,
53 64 52,
53 24 47,
53 69 00
Fax: (30) 24 10 25 75 22
E-mail: info@Larissa-chamber.gr
Website: www.Larissa-chamber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










53.


Επιμελητήριο Λασηθίου

Chamber Of Lassithi Prefecture







Ι. Κουμουνδούρου / I. Koumoundourou 17,
GR-72100 Άγιος Νικόλαος - Κρήτη / Agios Nikolaos - Creta
Tel: (30) 28 41 02 22 31,
2 71 40,
2 71 50,
2 83 01
Fax: (30) 28 41 02 38 31
E-mail: info@epimlas.gr
Website: www.epimlas.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










54.


Επιμελητήριο Λέσβου

Chamber Of Lesvos Island Prefecture







Πλ. Κουντουριώτη / Kountourioti 71,
GR-81100 Μυτιλήνη / Mytilini
Tel: (30) 22 51 02 84 31,
2 85 64,
2 92 17,
2 99 32 (President's office)
Fax: (30) 2 32 75


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










55.


Επιμελητήριο Λευκάδας

Chamber Of Lefkada Island Prefecture







Δ. Μακρή / D. Makri 5,
GR-31100 Λευκάδα / Lefkada
Tel: (30) 26 45 02 23 81
Fax: (30) 26 45 02 23 81
E-mail: ebelef@otenet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










56.


Επιμελητήριο Μαγνησίας

Chamber Of Magnesia Prefecture







Δημητριάδος / Dimitriados 176,
GR-38221 Βόλος / Volos
Tel: (30) 24 21 02 37 66,
2 32 71
Fax: (30) 24 21 03 12 11
E-mail: info@c-magnesia.gr
Website: www.c-magnesia.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










57.


Επιμελητήριο Μεσσηνίας

Chamber Of Messinia Prefecture







Πλ. 23ης Μαρτίου / 23rd Martiou Square,
GR-24100 Καλαμάτα / Kalamata
Tel: (30) 27 21 06 22 00
Fax: (30) 27 21 06 22 29,
8 27 41
E-mail: info@kalamata.chambernet.gr
Website: www.kalamata.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










58.


Επιμελητήριο Ξάνθης

Chamber Of Xanthi Prefecture







Βασ. Κωνσταντίνου / Vass. Konstantinou 1,
GR-67100 Ξάνθη / Xanthi
Tel: (30) 25 41 02 51 05,
2 25 33
Fax: (30) 25 41 02 59 87
E-mail: ebex@otenet.gr
Website: www.ebex.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










59.


Επιμελητήριο Πέλλας

Chamber Of Pella Prefecture







25ης Μαρτίου / 25th Martiou 13,
GR-58200 Έδεσσα / Edessa
Tel: (30) 23 81 02 65 55 - 6,
2 67 35
Fax: (30) 23 81 02 90 29
E-mail: champella@pel.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










60.


Επιμελητήριο Πιερίας

Chamber Of Pieria Prefecture







28ης Οκτωβρίου / 28th of October 9,
GR-60100 Κατερίνη / Katerini
Tel: (30) 23 51 02 32 11,
2 43 11
Fax: (30) 23 51 02 51 24
E-mail: champier@otenet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










61.


Επιμελητήριο Πρέβεζας

Chamber Of Preveza Prefecture







Δοδώνης / Dodonis 47,
GR- 48100 Πρέβεζα / Preveza
Tel: (30) 26 82 02 94 14
Fax: (30) 26 82 02 92 83
E-mail: info@preveza.chambernet.gr
Website: www.preveza.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










62.


Επιμελητήριο Ρεθύμνου

Chamber Of Rethymnon Prefecture







Εμ. Πορτάλιου / Em. Portaliou 23,
GR-74100 Ρέθυμνο / Rethymnon
Tel: (30) 28 31 02 22 14
Fax: (30) 28 31 05 50 86
E-mail: eber@otenet.gr
Website: www.eber.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










63.


Επιμελητήριο Σάμου

Chamber Of Samos Island Prefecture







Κουντουριώτη / Kountourioti 19,
GR-83100 Σάμος / Samos
Tel: (30) 22 73 08 79 70,
8 79 80
Fax: (30) 22 73 02 27 84
E-mail: samcci@otenet.gr

Website: www.samoscci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










64.


Επιμελητήριο Σερρών

Chamber Of Serres Prefecture







Π. Κωστοπούλου / Kostopoulou 2,
GR-62122 Σέρρες / Serres
Tel: (30) 23 21 09 97 20,
9 97 19 (γραφείο προέδρου)
Fax: (30) 23 21 09 9740
E-mail: eves@otenet.gr
Website: www.eves.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










65.


Επιμελητήριο Τρικάλων

Chamber Of Trikala Prefecture







Βενιζέλου / Venizelou 1,
GR-42100 Τρίκαλα / Trikala
Tel: (30) 24 31 02 74 93,
2 49 89,
7 47 20
Fax: (30) 24 31 03 89 45
E-mail: info@trikala.chambernet.gr
Website: www.trikala.chambernet.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










66.


Επιμελητήριο Φθιώτιδας

Chamber Of Fthiotida Prefecture







Όθωνος / Othonos 3,
GR-35100 Λαμία / Lamia
Tel: (30) 22 31 02 21 12,
2 13 95
Fax: (30) 22 31 03 09 85
E-mail: info@fthiotidoscc.gr
Website: www.fthiotidoscc.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










67.


Επιμελητήριο Φλώρινας

Chamber Of Florina Prefecture







Μεγαρόβου / Megarovou 15,
GR-53100 Φλώρινα / Florina
Tel: (30) 23 85 02 23 34,
2 24 66
Fax: (30) 23 85 02 80 20
E-mail: eveflorinas@acn.gr
http: Δικτυακός τόπος: www.ebef.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










68.


Επιμελητήριο Φωκίδας

Chamber Of Fokida Prefecture







Γιδογιάννου / Gidogiannou 7,
GR-33100 Άμφισσα / Amfissa
Tel: (30) 22 65 02 86 97,
2 36 51
Fax: (30) 22 65 02 21 85
E-mail: epim-fo@hol.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










69.


Επιμελητήριο Χαλκιδικής

Chamber Of Chalkidiki Prefecture







Πολυτεχνείου / Polytehniou 58,
GR-63100 Πολύγυρος / Polygyros
Tel: (30) 23 71 02 42 00,
2 43 00
Fax: (30) 23 71 02 13 55
E-mail: info@epichal.gr
Website: www.epichal.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Aarticle 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










70.


Επιμελητήριο Χανίων

Chamber Of Chania Prefecture







Ελ. Βενιζέλου / Elef. Venizelou 4,
GR-73110 Χανιά-Κρήτη / Chania-Creta
Tel: (30) 28 21 05 23 29, 45 34 9, 40 62 4 (President's office)
Fax: (30) 28 21 02 83 07
E-mail: epimel@chania-cci.gr
Website: www.chania-cci.gr


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’










71.


Επιμελητήριο Χίου

Chamber Of Chios Island Prefecture







Φιλίππου Αργέντη / Filipou Argenti 8,
GR-82100 Χίος / Chios
Tel: (30) 22 71 04 43 30 - 1
Fax: (30) 22 71 04 43 32
E-mail: epimeliti@otenet.gr
Website: chios.proodos.gr/chamber


Protects and develops the trade, industry and skilled-craft sectors; formation of economic policy
According to Article 10, paragraphes 9 and 15 of the Greek Law no 2251/94, ‘Chambers of Commerce, Industry and Handicrafts can bring injunctive actions aiming to the protection of consumers' collective interests’




SPAIN







Name of the entity


Contact details


Purpose










1.


Instituto Nacional del Consumo






C/Príncipe de Vergara, 54
E-28006 Madrid
Tel. (34) 91 822 44 00
Fax (34) 91 435 94 12
directora@consumo-inc.es


Central government body which, pursuant to Article 51 of the Constitution and the consolidated text of the General Law for the Protection of Consumers and Users, promotes and fosters consumers' and users' rights










2.


Dirección General de Consumo de la Junta de Andalucía






Plaza Nueva, 4
E-41071 Sevilla
Tel. (34) 95 504 14 78
Fax: (34) 95 504 14 49
Dg.consumo.cgob@juntadeandalucia.es


Government agency responsible for market surveillance and protection of consumers' and users' rights










3.


Dirección General de Consumo del Gobierno de Aragón






Via Universitas, 36, 6e Planta
E-50071 Zaragoza
Tel. (34) 976 71 56 12
Fax (34) 976 71 56 09
consumo@aragon.es


Government agency responsible for market surveillance and protection of consumers' and users' rights










4.


Agencia de Sanidad Ambiental y Consumo del Principado de Asturias






Ciriaco Miguel Vigil, 9
Edificio Buenavista
E-33006 Oviedo
Tel. (34) 98 510 83 02
Fax (34) 98 510 83 10


Government agency responsible for market surveillance and protection of consumers' and users' rights










5.


Dirección General de Consumo / Direcció General de Consum — Govern de les Illes Balears






Paseo del Borne, 17-1o

E-07012 Palma de Mallorca
Tel. (34) 971 17 95 22
Fax (34) 971 17 62 52


Government agency responsible for market surveillance and protection of consumers' and users' rights










6.


Dirección General de Consumo del Gobierno de Canarias






León y Castillo, 200
Ed. Servicios Múltiples III, planta 1
E-35071 Las Palmas de Gran Canaria
Tel. (34) 928 89 93 21
Fax (34) 928 89 98 68
ecobgam@gobiernodecanarias.org


Government agency responsible for market surveillance and protection of consumers' and users' rights










7.


Dirección General de Comercio y Consumo del Gobierno de Cantabria






Hernán Cortes, 9
E-39003 Santander
Tel. (34) 942 20 79 36
Fax: (34) 942 20 75 28


Government agency responsible for market surveillance and protection of consumers' and users' rights










8.


Instituto de Consumo de la Junta de Comunidades de Castilla-La Mancha






Berna, 1-1o planta
Edificio Iberdrola
E-45071 Toledo
Tel. (34) 925 28 45 29
Fax (34) 925 22 62 06


Government agency responsible for market surveillance and protection of consumers' and users' rights










9.


Agencia de Protección Civil y Consumo de la Junta de Castilla y León






Garcia Morato, 24
E-47007 Valladolid
Tel (34) 983 41 88 15
Fax (34) 983 41 00 78


Government agency responsible for market surveillance and protection of consumers' and users' rights










10.


Agencia Catalana del Consumo / Agència Catalana del Consum — Generalitat de Catalunya






Carrer Pamplona 113
08018 Barcelona
Tel. +34 93 551 66 66
Fax +34 93 551 65 99
www.consum.cat/
consum@gencat.cat


Government agency responsible for market surveillance and protection of consumers' and users' rights










11.


Dirección General de Consumo de la Junta de Extremadura






C/Atarazanas, 8
E-06800 Merida (Badajoz)
Tel (34) 924 00 47 01
924 00 47 00
Fax (34) 924 00 47 02
Dg.consumo@prs.juntaex.es


Government agency responsible for market surveillance and protection of consumers' and users' rights










12.


Instituto Gallego de Consumo / Instituto Galego de Consumo — Xunta de Galicia






Gonzalo Torrente Balllester
1-3-5-bajo
E-15707 Santiago de Compostela (A Coruña)
Tel (34) 981 54 53 86
981 54 53 97
981 54 45 12
Fax (34) 981 54 45 98-99
Xerencia.igc@xunta.es


Government agency responsible for market surveillance and protection of consumers' and users' rights










13.


Dirección General de Consumo de la Comunidad de Madrid)






C/Ventura Rodríguez, 7-4o planta
E-28008 Madrid
Tel. (34) 91 580 32 13
Fax (34) 91 580 33 39
Dg.consumo@madrid.org.


Government agency responsible for market surveillance and protection of consumers' and users' rights










14.


Dirección General de Atención al Ciudadano, Drogodepencias y Consumo de la Región de Murcia






Ronda de Levante, 11- 4o Planta
E-30071 Murcia
Tel (34) 968 39 58 31
Fax (34) 968 22 12 17


Government agency responsible for market surveillance and protection of consumers' and users' rights










15.


Dirección General de Familia, Infancia y Consumo del Gobierno de Navarra






C/González Tablas s/n
E-31002 Pamplona
Tel (34) 848 42 62 21


Government agency responsible for market surveillance and protection of consumers' and users' rights










16.


Dirección General de Salud Pública y Consumo del Gobierno de la Rioja






C/Gran Via, 18
E-26071 Logroño
Tel (34) 941 27 24 20
Fax (34) 941 27 24 18
Dg.salud@larioha.org


Government agency responsible for market surveillance and protection of consumers' and users' rights










17.


Dirección General de Comercio y Consumo / Direcció General de Comerç i Consum de la Generalitat Valenciana






C/Colón, 32
E-46004 Valencia
Tel (34) 96 386 96 04
Fax (34) 96 386 96 00


Government agency responsible for market surveillance and protection of consumers' and users' rights










18.


Dirección de Consumo y Seguridad Industrial — Gobierno Vasco / Kontsumo eta Industria Segurtasuneko Zuzendaritza — Eusko Jaurlaritza






C/Donostia San Sebastián, 1
E-01010 Vitoria (Gasteiz)
Tel (34) 945 01 99 23
Fax (34) 945 01 99 31
945 01 99 47
consumo@ej-gv.es


Government agency responsible for market surveillance and protection of consumers' and users' rights










19.


AUC

Asociacíon de Usuarios de la Comunicación







Cavanilles, 29, 2o D
E-28007 Madrid
Tel. (34) 91 501 67 73
Fax (34) 91 501 87 66
auc@auc.es


Consumers' and users' organisation specialising in commercial communications. Also provides information and training for consumers and users and represents them in the various consumer participation bodies










20.


ASGECO

Asociación General de Consumidores







Plaza Navafría, 3-Bajos
E-28027 Madrid
Tel. (34) 91 405 36 98
91 405 36 11
Fax (34) 91 405 39 97
asgeco@asgeco.org


Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










21.


CEACCU

Confederación Española de Organizaciones de Amas de Casa, Consumidores y Usuarios







C/San Bernardo, 97-99
Edif. Colomina, Oficina F
E-28015 Madrid
Tel. (34) 91 447 04 81
Fax (34) 91 594 51 24
ceaccu@ceaccu.org


Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










22.


CECU

Confederación de Consumidores y Usuarios







/Mayor, 45 2o Planta
E-2813 Madrid
Tel (34) 91 364 13 84
Fax (34) 91 366 90 00
cecu@cecu.es


Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










23.


FUCI

Federación de Usuarios-Consumidores Independientes







C/Joaquín Costa, 61 Bajo Drcha.
E-28002 Madrid
Tel. (34) 91 564 01 18.
Fax (34) 91 562 83 55
fuciest@hotmail.com


Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










24.


HISPACOOP

Confederación Española de Cooperativas de Consumidores y Usuarios







C/Vallehermosa, 15, 1o

E-28015 Madrid
Tel (34) 91 593 09 35
Fax (34) 91 593 18 14
hispacoop@hispacoop.es


Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










25.


OCU

Organización de Consumidores y Usuarios







C/Albarracín, 21
E-28037 Madrid
Tel. (34) 913 000 045
Fax (34) 917 543 870
ocu@ocu.org


Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










26.


UNAE

Federación Unión Nacional de Consumidores y Amas de Hogar de España







C/Villanueva, 8 - 3o

E-28001 Madrid
Tel. (34) 91 575 72 19
Fax (34) 91 575 13 09
informacion@federacionunae.com


Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies










27.


ADICAE

Asociación de Usuarios de Bancos, Cajas y Seguros







C/Gavín, 12 local
E-50001 Zaragoza
Tel. (34) 976 39 00 60
Fax (34) 976 39 01 99
Aicar.adicae@adicae.net


Consumers' and users' organisation specialising in financial services. Provides information and training for consumers and users and represents them in the various consumer participation bodies










28.


U.C.E.

Unión de Consumidores de España







/O'donnel 32, 5od
E-28009 Madrid
Tel (34) 91 434 20 85
Fax (34) 91 557 09 96
Uce_consumidores@ono.com


Consumers' and users' organisation of a general nature. Provides information and training for consumers and users and represents them in the various consumer participation bodies




FRANCE







Name of the entity


Contact details


Purpose










1.


Association de défense, d'éducation et d'information du consommateur (ADEIC)






3, rue de la Rochefoucauld
F-75009 Paris
Tel. (33) 144 53 73 93
Fax (33) 144 53 73 94
E-mail: adeicnat@adeic.asso.fr
Website: http://www.adeic.asso.fr
President: Patrick Mercier
General Secretary: Christian Huard


Protection of consumers' economic interests










2.


Association Force - Ouvrière Consommateur (AFOC)






141, avenue du Maine
F-75014 Paris
Tel. (33) 140 52 85 85
Fax (33) 140 52 85 86
E-mail: afoc@wanadoo.fr
Website: perso.wanadoo.fr/afoc
President: Jean-Claude Mailly
General Secretary: Raphaël Manzano


Protection of consumers' economic interests










3.


Association Léo Lagrange pour la défense des consommateurs (ALLDC)






153, avenue Jean-Lolive
F-93315 Pantin-Le-Pré-Saint-Gervais Cedex
Tel. (33) 148 10 65 65
Fax (33) 148 10 65 71
E-mail: leo.lagrange.consom@wanadoo.fr
Website: www.leolagrange-conso.org
President: Marc Lagae
General Secretary: Yves Blein


Protection of consumers' economic interests










4.


Association Etudes et Consommation (ASSECO-CFDT)






4, boulevard de la Villette
F-75955 Paris Cedex 19
Tel. (33) 142 03 81 14
Fax (33) 153 72 85 56
E-mail: asseco@cfdt.fr
Website: www.cfdt.fr/asseco
President: Yvonne Delemotte
General Secretary: René Machabert


Protection of consumers' economic interests










5.


Confédération Générale du Logement (CGL)






6/8, Villa Gagliardini
F-75020 Paris
Tel. (33) 140 31 90 22
Fax (33) 140 31 92 74
E-mail: CGL.Nat@wanadoo.fr
President: Henry de Gaulle
General Secretary: Pierre Perio


Protection of consumers' economic interests










6.


Confédération de la Consommation du Logement et du cadre de vie (CLCV)






17 rue Monsieur
F-75007 Paris
Tel. (33) 156 54 32 10
Fax (33) 143 20 72 02
E-mail: clcv@clcv.org
Website: www.clcv.org
President: Reine-Claude Mader
General Secretary: M. Alain Chosson


Protection of consumers' economic interests










7.


Conseil national des Associations Familiales Laïques (CNAFAL)






108, avenue Ledru-Rollin
F-75011 Paris
Tel. (33) 147 00 02 40
Fax (33) 147 00 01 86
E-mail: cnafal@wanadoo.fr
Website: www.cnafal.com
President: Michèle Fournier-Bernard
General Secretary: Eric Comparat


Protection of consumers' economic interests










8.


Confédération Nationale des Associations Familiales Catholiques (CNAFC)






28, place Saint-Georges
F-75009 Paris
Tel. (33) 148 78 81 61
Fax (33) 148 78 07 35
E-mail: cnafc-conso@afc.France.org
Website: www.afcfrance.org
President: Paul de Viguerie
Directeur: Olivier Braillon


Protection of consumers' economic interests










9.


Confédération Nationale du Logement (CNL)






8, rue Mériel
F-93104 Montreuil Cedex
Tel. (33) 148 57 04 64
Fax (33) 148 57 28 16
E-mail: cnl@lacnl.com
President: Jean-Pierre Giacomo
Administrateur: Philippe Denizot


Protection of consumers' economic interests










10.


Confédération Syndicale des Familles (CSF)






53, rue Riquet
F-75019 Paris
Tel. (33) 144 89 86 80
Fax (33) 140 35 29 52
E-mail: csf@csfriquet.org
Website: www.csfriquet.org
President: M. Christian Zytynski
General Secretary: François Édouard


Protection of consumers' economic interests










11.


Familles de France (FF)






28, place Saint-Georges
F-75009 Paris
Tel. (33) 144 53 45 90
Fax (33) 145 96 07 88
E-mail: conso@familles-de-france.org
Website:, www.familles-de-france.org
President: Henri Joyeux
General Secretary: Olivier Degauquier


Protection of consumers' economic interests










12.


Familles Rurales (FR)






7, cité d'Antin
F-75009 Paris
Tel. (33) 144 91 88 88
Fax (33) 144 91 88 89
E-mail: famillesrurales@wanadoo.fr
Website: www.famillesrurales.org
President: Thierry Damient
Directeur: Jean-Yves Martin


Protection of consumers' economic interests










13.


Fédération nationale des Associations d'Usagers des transports (FNAUT)






32, rue Raymond-Losserand
F-75014 Paris
Tel. (33) 143 35 02 83
Fax (33) 143 35 14 06
E-mail: fnaut@wanadoo.fr
Website: perso.wanadoo.fr/fnaut
President: Jean Sivardière
General Secretary: Simone Bigorgne


Protection of consumers' economic interests










14.


Association pour l'Information et la Défense des Consommateurs Salariés de la CGT (INDECOSA-CGT)






263, rue de Paris
F-93516 Montreuil Cedex
Tel. (33) 148 18 84 26
Fax (33) 148 18 84 82
E-mail: indecosa@cgt.fr
Website: www.cgt.fr/indecosa
President: Daniel Collet
General Secretary: Daniel Tournez


Protection of consumers' economic interests










15.


Organisation Générale des Consommateurs (ORGECO)






16, avenue du Château
F-94300 Vincennes
Tel. (33) 101 49 57 93 00
Fax (33) 143 65 33 76
E-mail: orgeco@wanadoo.fr
Website: perso.wanadoo.fr/orgeco/
President: Yves Sirot
Sécrétaire Général: Sylvie Martin-Pernot


Protection of consumers' economic interests










16.


Union fédérale des Consommateurs- Que Choisir (UFC-QUE CHOISIR)






11, rue Guénot
F-75011 Paris
Tel. (33) 143 48 55 48
Fax (33) 143 48 44 35
E-mail: mouvement@quechoisir.org
Website: www.quechoisir.org
President: Alain Bazot
Directeur: Jean-Louis Redon


Protection of consumers' economic interests










17.


Union Féminine Civique et Sociale (UFCS)






6, rue Béranger
F-75003 Paris
Tel. (33) 144 54 50 54
Fax (33) 144 54 50 66
E-mail: ufcsnational@wanadoo.fr
Website: www.ufcs.org
President: Chantal Jannet
General Secretary: Elisabeth Leveque


Protection of consumers' economic interests










18.


Union Nationale des Associations Familiales (UNAF)






28, place Saint-Georges
F-75009 Paris
Tel. (33) 149 95 36 00
Fax (33) 140 16 12 76
E-mail: nbrun@unaf.fr
Website: www.unaf.fr
President: Hubert Brin
Directeur: Monique Sassier


Protection of consumers' economic interests










19.


Direction générale de la concurrence, de la consommation et de la répression des fraudes (D.G.C.C.R.F.)






59, boulevard Vincent Auriol
F-75703 Paris cedex 13


Protection of consumer interests; enquiries; injunctions




ITALY







Name of the entity


Contact details


Purpose










1.


A.C.U. — Associazione consumatori utenti






Via Padre Luigi Monti, 20/C
I-20162 Milano (MI)
tel. (39)02-661 54 11
fax (39)02-642 52 93
associazione@consumatoriutenti.it
www.consumatoriutenti.it;
www.mangiosano.org


Seeks solely to achieve social solidarity by protecting the rights of consumers and users; prohibited from pursuing various activities; the main objective of the association is to secure benefits for consumers and users who are disadvantaged due to their physical, mental, economic, social or family situation (Art. 3 of the Statutes).










2.


ADICONSUM — Associazione difesa consumatori e ambiente






Via G.M. Lancisi, 25
I-00161 Roma
tel. (39)06-441 70 21
fax (39)06-44 17 02 30
adiconsum@adiconsum.it
www.adiconsum.it


Seeks solely to protect the rights and interests of consumers and users including: rights relating to health, safety and quality of products and services; appropriate information and fair advertising; fairness, transparency and equality regarding contractual relations relating to goods and services; provision of public services in accordance with quality and efficiency standards; information on responsible, critical, appropriate and eco-friendly consumption as well as rational energy use; information on the use of money to prevent over- indebtedness and usury; assistance and support for those who fall victim to usury or need assistance (Art. 1 of the Statutes)










3.


ADOC — Associazione difesa orientamento consumatori






Via Lucullo, 6
I-00187 Roma
tel. (39)06-4825849
fax (39)06-4819028
adoc@adoc.org
www.adoc.org


Pursues the statutory aim of protecting consumers and users by undertaking actions which guarantee rights and safeguard a higher standard of living (Art. 2 of the Statutes).










4.


ADUSBEF — Associazione per la difesa degli utenti dei servizi bancari, finanziari, postali, ed assicurativi






Via Farini, 62
I-00185 Roma
tel. (39)06-48 18 632
fax (39)06-48 18 633
info@adusbef.it
www.adusbef.it


Operates in Italy with the aim of helping, protecting, representing and defending users of banking and financial services and those involved with common investment funds or any other activity directly or indirectly related to credit services (Art. 1 of the Statutes).










5.


ALTROCONSUMO — Associazione indipendente di consumatori






Via Valassina, 22
20159 Milano (MI)
tel. (39)02-668901
fax (39)02-66890288
pr@altroconsumo.it;press@altroconsumo.it
www.altroconsumo.it


Promotes and defends the interests of consumers and users of goods and services and undertakes any initiative liable to guarantee such interests, both individually and collectively (Art. 2 of the Statutes).










6.


ASSOUTENTI — Associazione nazionale degli utenti dei servizi pubblici






Via Celimontana, 38
I-00184 Roma (RM)
tel. (39)06-68 33 617
fax (39)06-68 67 434
info@assoutenti.it
www.assoutenti.it


Pursues the sole aim of protecting users and consumers by carrying out social solidarity activities and protecting civil rights (Art. 2 of the Statutes).










7.


C.T.C.U. — Centro tutela consumatori utenti — Verbraucherzentrale sudtirol






Via Dodiciville, 2
I-39100 Bolzano (BZ)
tel. (39)0471-97 55 97
fax (39)0471-97 99 14
www.centroconsumatori.it;
www.euroconsumatori.org;
www.assicurarsibene.it


The union of associations and organisations of the Alto Adige operates solely in the field of consumer protection. It seeks to protect the interests of consumers and users, employing its own and consumers' structures and autonomous departments which are separate from the other general activities (Art. 1 of the Statutes).










8.


Cittadinanzattiva






Via Flaminia, 53
I-00196 Roma
tel. (39)06-36 71 81
fax (39)06-36 71 83 33
procuratori@cittadinanzattiva.it
www.cittadinanzattiva.it


A public participation movement which seeks to protect human rights by promoting and practising social and political rights at national, European and international level. It seeks to eliminate waste and combat corruption and, working closely with the vast consumer movement, safeguard the rights of consumers and users and protect the environment, land, health as well as individual and collective security (Art. 1 of the Statutes).










9.


CODACONS — Coordinamento delle associazioni per la tutela dell'ambiente e la difesa dei diritti di utenti e consumatori






Viale Mazzini, 73
I-00195 Roma
tel. (39)06-37 25 809
fax (39)06-37 01 709
codacons.info@tiscali.it
www.codacons.it


Pursues the sole aim of protecting, using its own legitimate means and in particular with recourse to legal instruments, the rights and interests of consumers and users, as well as immigrants and refugees, with regard to public organisations and private producers and providers of goods and services in order to eliminate the market distortions identified by the Commission for abuse and other offences against public administration (Art. 2 of the Statutes).










10.


CODICI — Centro per i diritti del cittadino






Viale Guglielmo Marconi, 94
I-00146 Roma
tel. (39)06-55 30 18 08
fax (39)06-55 30 70 81
codicin@codici.org
www.codici.org


Facilitates independent and democratic social training, without profit-making aims. The centre pursues the sole objective of carrying out any cultural, social, political and legal activities in order to promote, uphold and protect the rights and interests of consumers and users, and in particular those who are disadvantaged (Art. 3 of the Statutes).










11.


CONFCONSUMATORI — Confederazione generale dei consumatori






Via G. Mazzini, 43
I-43100 Parma (PR)
tel. (39)052-12 30134
fax (39)052-28 57 17
confcons@tin.it
www.confconsumatori.it


Seeks solely to protect consumers and users, without pursuing profit-making aims, and focuses on achieving social solidarity (Art. 2 of the Statutes).










12.


FEDERCONSUMATORI — Federazione nazionale di consumatori e utenti






Via Palestro, 11
I-00185 Roma
tel. (39)06-42 02 07 55
fax (39)06-47 42 48 09
federconsumatori@federconsumatori.it
www.federconsumatori.it


Supports, provides training and information and protects all consumers and users, in particular those who are economically and socially disadvantaged (Art. 2 of the Statutes).










13.


La casa del consumatore






Viale Monza, 137
I-20125 Milano (MI)
tel. (39)02-28 38 92 82
fax (39)02-28 38 93 43
info@casadelconsumatore.it
www.casadelconsumatore.it


Operates exclusively at EU, national, regional and local level in order to provide information and promote, support, protect, represent and defend the individual and collective rights and interests of consumers of goods and users of services as well as the various interests of consumers and users in general (Art. 1 of the Statutes).










14.


Lega consumatori






Via delle Orchidee, 4/A
I-20147 Milano (MI)
tel. (39)02-48 30 36 59
fax (39)02-48 30 26 11
ufficiostampa@legaconsumatori.it
www.legaconsumatori.it


Seeks to promote, organise and enhance as effectively as possible the individual and collective resources of partners with regard to training, information and self-protection in order to identify and meet the needs of the community; promotes and coordinates the setting up of economic bodies based on self-management and the direct involvement of individuals in order to protect salary purchasing power and programmed and conscious consumption; seeks a new development model which takes into account new consumer means so as to determine and modify the forms of capitalist production, processing and marketing; protects the physical and moral well-being of citizens against production and service companies, including recourse to legal means; helps develop and support the ideals and values of the workers' and tenant farmers' movement, favouring forms of cooperation based on shared and mutual experience (Art. 2 of the Statutes).










15.


Movimento consumatori






Via Piemonte, 39/A
I-00187 Roma
tel. (39)06-48 80 053
fax (39)06-48 20 227
info@movimentoconsumatori.it
www.movimentoconsumatori.it


Protects the rights and interests of consumers and users in general, as referred to in Art. 2 of the law of 30 July 1998 (No. 281), as well as those of savers; seeks to improve the quality of life of such persons; promotes the development of consumer culture and provides information and training on sustainable and environmentally compatible consumerism (Art. 2 of the Statutes).










16.


Movimento difesa del cittadino — ONLUS






Via Piemonte 39/A
I-00187 Roma
tel. (39)06-86 39 92 08
fax (39)06-86 38 84 06
info@mdc.it
www.helpconsumatori.it


Autonomous and non-profit-making association operating in Italy which seeks solely to achieve solidarity and social promotion and protect the rights of citizens, consumers and users (Art. 1 of the Statutes).










17.


Unione nazionale consumatori






Via Duilio, 13
I-00192 Roma
tel. (39)06-32 69 531
fax (39)06-32 34 616
info@consumatori.it
www.consumatori.it


Pursues the statutory aims of representing and protecting indiscriminately the interests of all consumers, including users of public and private services, in particular those disadvantaged due to their weak negotiating position and the lack of information compared with professionals; defends, if required, legal rights against ordinary and administrative legal authorities and within international bodies and assists with regard to relations with suppliers of public and private goods and services (Art. 2 of the Statutes).




CYPRUS







Name of the entity


Contact details


Purpose










1.


Competition and Consumer Protection Service of the Ministry of Commerce, Industry and Tourism






Tel.: (357) 22 86 71 53
Fax: (357) 22 37 51 20
Email: perm.sec@mcit.gov.cy


The aim of the service is to safeguard consumers' health, safety and economic interests. The service is responsible for both the adoption of EU Directives and the application of harmonized legislation.










2.


Cypriot Consumers Association






Tel.: (357) 22 51 61 12/3/4
Fax: (357) 22 51 61 18
Email: cyconsas@spidernet.net and cca@spidernet.net
www.cyprusconsumers.org.cy


The aim of the association is to defend consumers' rights as laid down by the United Nations and the EU and to educate consumers so that they are fully aware of their rights and obligations.










3.


Cyprus Consumers and Quality of Life






Tel.: (357) 22 31 31 11
(357) 22 46 30 03
Fax: (357) 22 46 30 77
Email: consumersunion@cytanet.com.cy
www.consumersunion.org.cy


The aim is to defend and to promote all consumers' interests indiscriminately and to safeguard their rights to a comfortable and healthy life in a sustainable and developed environment.




LATVIA







Name of the entity


Contact information


Purpose










1.


Patērētāju tiesību aizardzības centrs






Tālr: (371) 73 38 026
Fakss: (371) 73 38 024
E-pasts: tpkc@apollo.lv
www.ptac.gov.lv


To implement the protection of consumer rights and interests.




LITHUANIA







Name of the entity


Contact information


Purpose










1.


Nacionalinė vartotojų teisių apsaugos taryba prie Teisingumo ministerijos






Vilniaus g. 25,
LT-01119, Vilnius, Lietuva
Tel.: (370) 52 62 67 51
Fax.: (370) 52 79 14 66
El. p. taryba@nvtat.lt
www.nvtat.lt


The National Service for the Protection of Consumer Rights is a government institute, responsible for conducting consumer protection policy and coordinating the activity of inspectorate institutions for product safety and the defence of consumer rights.




LUXEMBOURG







Name of the entity


Contact details


Purpose










1.


Union luxembourgeoise des consommateurs nouvelle asbl






55, rue des Bruyères
L-1274 Howald
Tel: (352) 49 60 22-1
Fax: (352) 49 49 57
E-mail: ulc@pt.lu
Website: www.ulc.lu


Information, education, protection, consumer protection, legal services, consultation with experts, legal assistance, representation with public authorities.










2.


Automobile Club du Grand-Duché de Luxembourg asbl






54, route de Longwy
L-8007 Bertrange
Tel.: (352) 45 00 45-1
Fax: (352) 45 04 55
E-Mail: acl@acl.lu
www.acl.lu


Protects and promotes the interests of car drivers as consumers.




HUNGARY







Name of the entity


Contact details


Purpose










1.


Fogyaszóvédelmi Egyesületek Országas Szövetsége






Logodi u. 22-24
H-1012 Budapest,
Tel.: (36) 1 31 17 030
Fax: (36)1 33 17 386
e-mail: baranovszky@ofe.hu
Contact: dr. Baranovszky
György, President


Representation and protection of the interests of Hungarian consumers.
Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.










2.


Országos Fogyasztóvédelmi Egyesület (OFE)






Balaton u. 27
H-1055 Budapest
Tel.: (36) 1 31 17 030
Fax: (36) 1 33 17 386


General representation and protection of consumer interests and enforcement of their rights. Collaborates on formulating and legislating consumer protection policy and setting official prices; assists with obtaining legal redress.










3.


Magyar Energiafogyasztók Szövetségenek (MESZ)






Fö u. 68
H-1027 Budapest
Tel.: (36)1 22 41 478
Fax: (36)1 22 41 478


Represents, protects and enforces the interests of Hungarian energy consumers. Collaborates on the regulation of matters of energy management concerning small and large consumers and provides legal advice.










4.


Csepeli Fogyasztóvédelmi Egyesület






Petz Ferenc u. 8
H-1211 Budapest
Tel.: (36)1 42 54 507
Fax: (36)1 42 54 507


General representation and protection of consumer interests and enforcement of their rights.










5.


Magyar Autóklub Egyesület (MAK)






Rómer Flóris u. 4/a
H-1024 Budapest
Tel.: (36) 134 51 800
Fax: (36) 1 34 51 801


Protection of the motoring interests of association members.










6.


Csalán Környezet és Természetvédö Egyesület






Kossuth L. u. 1, II/2
H-8200 Veszprém
Tel.: (36)-88 57 83 90
Fax: (36) 88 57 83 91
E-Mail: csalan@csalan.hu


Representation and protection of the interests of Hungarian consumers. Collaborates on formulating and legislating national consumer protection policy, and maintains relations with domestic and foreign consumer protection organisations.










7.


Fogyasztói Jogérvényesítő Szervezet (FJSZ)






Thaly Kálmán utca 22-24.1./4.
1096 Budapest
E-Mail: info@fjsz.hu
Representative: Dr. Márk Erdélyi, President


The aim of the organisation is to enforce consumers' rights; to expose infringements affecting consumers; safeguard consumers' interests; raise awareness of consumers' rights; support consumer protection activities carried out by the state and other bodies; to extend consumers' rights, and take steps to make protection more effective.




MALTA







Name of the entity


Contact details


Purpose










1.


Consumer and Competition Division






Mireille Vella
Director General
Consumer and Competition Division Canon Road
Santa Venera
Malta
Tel: (356) 2144 6250-5
Fax: (356) 2149 6879
Email: mireille.vella@gov.mt


To enforce the corresponding national legislation transposing:






—


Council Directive 84/450/EEC of 10 September 1984 on the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising and subsequent amendments to the Directive;










—


Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts;










—


Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Directives 84/450/EEC, 97/7/EC, 98/27/EC and 2002/65/EC and Regulation (EC) No 2006/2004 (Unfair Commercial Practices Directive);










—


Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit and subsequent amendments to the Directive;










—


Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts;










—


Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises.














2.


Malta Tourism Authority






Frank Farrugia
Director — Quality Assurance Directorate
Malta Tourism Authority
Auberge d'Italie
Triq il-Merkanti Valletta
Malta
Tel: (356) 2291 5600
Fax: (356) 2291 5897
Email: frank.farrugia@gov.mt


To enforce the corresponding national legislation transposing:






—


Directive 94/47/EC of the European Parliament and the Council of 26 October 1994 on the protection of purchasers in respect of certain aspects of contracts relating to the purchase of the right to use immovable properties on a timeshare basis;










—


Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours.




Both Directives have been transposed to by virtue of the Malta Travel and tourism Services Act (Cap. 409).










3.


Broadcasting Authority






7, Mile End Road
Ħamrun
Malta
Tel: (356) 2122 1281
Fax: (356) 2124 0855
Email: kaquilina@ba-malta.org


To enforce the corresponding national legislation transposing Council Directive 89/552/EEC of 3 October 1989 on the coordination of certain provisions laid down by Law, Regulation or Administrative Action in Member States concerning the pursuit of television broadcasting activities (and as subsequently amended).










4.


Medicines Authority






John-Joseph Borg
Director — Post-Licensing Directorate Medicines Authority
198, Rue D'Argens,
Gzira
Malta
Tel: (356) 2343 9131
Fax: (356) 2343 9158
Email:n postlicensing.mru@gov.mt


To enforce the corresponding national legislation transposing Council Directive 92/28/EEC of 31 March 1992 regarding advertising of medicinal products for human use.




NETHERLANDS







Name of the entity


Contact details


Purpose










1.


Consumentenbond






Enthovenplein 1
Postbus 1000
NL-2500 BA Den Haag
Nederland
Tel. (31-70) 445 45 45
Fax (31-70) 445 45 96






1e)


Koos Peters, kpeters@consumentenbond.nl










2e)


Wibo Koole, wkoole@consumentenbond.nl




Website: www.consumentenbond.nl


Seeks to enable consumers to make easier and better choices in a sustainable and socially justifiable society.




AUSTRIA







Name of the entity


Contact details


Purpose










1.


Wirtschaftskammer Österreich






Wirtschaftskammer Österreich
Wiedner Hauptstraße 63
A-1045 Wien
Tel. (43-1) 501 05 42 96
Fax (43-1) 50 20 62 43
E-mail: huberta.maitz-strassnig@wko.at


Represents and promotes the common interests of its members and of industry and trade and individual members (§ 1 of the Wirtschaftskammergesetz = Chamber of Commerce Act). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1), § 29(1) of the KSchG and § 1, § 2(1) und § 14(1) of the UWG.










2.


Bundesarbeitskammer






Bundesarbeitskammer
Prinz-Eugen-Straße 20-22
A-1040 Wien
Tel. (43-1) 501 65 25 50
Fax (43-1) 501 65 25 32
E-mail: helmut.gahleitner@akwien.or.at


Represents and promotes the social, economic, occupational and cultural interests of workers; contributes towards improving the economic and social situation of workers and their families, implements measures in matters relating to education, culture, environmental protection, consumer protection, organisation of leisure time, protection and promotion of health and living conditions and the promotion of full employment; involved in establishing prices and competition rules; provides advice and legal protection in matters pertaining to labour law and social law, including representation. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










3.


Präsidentenkonferenz der Landwirtschaftskammern Österreichs






Präsidentenkonferenz der Landwirtschaftskammern
Österreichs
Löwenstraße 12
A-1010 Wien
Tel. (43-1) 534 41 85 00
Fax (43-1) 534 41 85 09
E-mail: pkrecht@pklwk.at


Promotes the national economic role of agriculture and forestry and represents their economic interests. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










4.


Österreichischer Gewerkschaftsbund






Österreichischer Gewerkschaftsbund
Hohenstaufengasse 10-12
A-1010 Wien
Tel. (43-1) 53 44 44 05
Fax (43-1) 53 44 45 52
E-mail: thomas.maurer-muehlleitner@oegb.or.at


Represents the social, economic and cultural interests of all gainfully employed people other than the self-employed (manual workers, white-collar workers, public servants, including apprentices or persons in a similar situation), the unemployed, even if they have not yet had the opportunity to be gainfully employed (other than in self-employment), pupils and students who intend to go into gainful employment (other than self-employment) and other occupational groups (such as freelancers or people working in private practice), provided they can be compared, in terms of their activity, with people who are gainfully employed other than in self-employment. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










5.


Verein für Konsumenteninformation






Verein für Konsumenteninformation
Mariahilferstraße 81
A-1010 Wien
Tel. (43-1) 58 87 73 33
Fax (43-1) 588 77 75
E-mail: pkolba@vki.or.at


Advises, informs and protects consumers against misleading and unfair advertising and sales methods, and in legal matters pertaining to the purchase of goods and services. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.










6.


Österreichischer Landarbeiterkammertag






Österreichischer Landarbeiterkammertag
Marco d'Aviano-Gasse 1
A-1015 Wien
Tel. (43-1) 512 23 31
Fax (43-1) 512 23 31/70
E-mail: oelakt@netway.at


Promotes cooperation between chambers of agricultural workers, provides advice and deals with common matters that fall within the sphere of responsibility of the chambers of agricultural workers (employees' section). Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.










7.


Österreichischer Seniorenrat (Bundesaltenrat Österreichs






Österreichischer Seniorenrat
(Bundesaltenrat Österreichs)
Sperrgasse 8-10/III
A-1150 Wien
Tel. (43-1) 892 34 65
Fax (43-1) 892 34 65/24
E-mail: kontakt@seniorenrat.at


Ensures that all economic, social and cultural facilities are accessible to the older generation in keeping with its needs; contributes towards solving problems of social, old-age and health policy, and supports the provision of advice, information and care for the elderly. Protects the collective interests of consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG.










8.


Schutzverband gegen den unlauteren Wettbewerb






Schutzverband gegen den unlauteren Wettbewerb
Schwarzenbergplatz 14
A-1040 Wien
Tel. (43-1) 514 50 32 92
Fax (43-1) 505 78 93
E-mail: office@schutzverband.at


Combats unfair competition, especially trade libel in economic life. Protects the collective interests of consumers pursuant to § 1, § 2(1) und § 14(1) of the UWG.




POLAND







Name of the entity


Contact details


Purpose










1.


Rzecznik Praw Obywatelskich






Biuro Rzecznika Praw Obywatelskich
Al. Solidarności 77
PL-00-090 Warszawa
Tel.:centrala: (48 22) 551-77-00
Tel.:przyjęcia interesantów: (48 22) 551-77-60;
551-78-11
Fax: (48 22) 827-64-53


Under Article 208 of the Constitution of the Republic of Poland, the Commissioner for Citizens' Rights shall safeguard the freedoms and rights of persons and citizens specified in the Constitution and other normative acts.
His specific responsibilities were laid down in the Act of 15 July 1987 on the Commissioner for Citizens' Rights (consolidated text: Official Gazette 2001 No 14 p. 147)
The Commissioner for Citizens' Rights takes appropriate action under the Act if he is informed of any infringement of freedoms or human and civil rights.










2.


Rzecznik Ubezpieczonych






Biuro Rzecznika Ubezpieczonych
Aleje Jerozolimskie 44
PL-00-024 Warszawa
Tel. (48 22) 33 37392
(48 22) 33 37328
Fax: (48 22) 33 37329
E mail: rzecznik@rzu.gov.pl


The Insurance Ombudsman acts on the basis of the Act of 22 May 2003 on the supervision of insurance and pensions and on the Insurance Ombudsman. Under the Act, the Insurance Ombudsman can request clarification from insurance companies, the Polish Motor Insurers' Bureau and the Insurance Guarantee Fund on:






—


individual matters, at the request of the policyholder;










—


general insurance conditions or internal regulations which, in the view of the Insurance Ombudsman, are disadvantageous for policyholders and;










—


non-compliant insurance services provided by insurers.




In addition, the Insurance Ombudsman is authorised to refer to the Finance Minster issues concerning mandatory insurance or to call for possible changes in the regulations on mandatory insurance.










3.


Rzecznik Konsumentów






Miejski/Powiatowy Rzecznik Konsumentów — some 360 throughout the country
Miejski Rzecznik Konsumentów w Warszawie
Ul. Górskiego 7
PL-00-033 Warszawa
T: (48 22) 826 17 12;
T/F: (48 22) 827 76 37
e-mail: mrothert@warszawa.um.gov.pl konsument@warszawa.um.gov.pl


Under the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), the Regional and Municipal Consumer Ombudsmen represent the local authorities in the field of consumer protection.
The main responsibilities of the Consumer Ombudsman are:






1)


to ensure free consumer advice and legal information in the field of consumer protection;










2)


to propose new regulations and changes to regulations in local legislation in the field of consumer protection;










3)


to take action against businesses in cases concerning the protection of consumer rights and interests;










4)


to cooperate with the appropriate local branch of the Office for Consumer Protection, the Trade Inspectorate and consumer organisations;










5)


to undertake other tasks as described in the Act or in specific regulations.




The Consumer Ombudsman can, in particular, institute legal proceedings on behalf of consumers and, with their agreement, intervene in consumer protection proceedings already in progress.










4.


Organizacje Konsumenckie












1)


Federacja Konsumentów
Rady Krajowej Federacji Konsumentów:
Plac Powstańców 1
PL-00-030 Warszawa,
tel./fax: (48 22) 827 51 05,
www.federacja-konsumentow.org.pl
E-mail: biuro@federacja-konsumentow.org.pl










2)


Stowarzyszenie Konsumentów Polskich
ul. Nowowiejska 25,
PL-00-665 Warszawa
tel.: (48 22) 660 52 71
fax: (48 22) 825 68 31
E-mail: consumer@skp.pl
http://www.skp.pl/






Under Article 39 of the Act of 15 December 2000 on Competition and Consumer Protection (Official Gazette 2003 No. 86, p. 804 with subsequent changes), consumer organisations are empowered to represent consumer interests in cases against administrative bodies and local authorities and can participate in the creation of national consumer policy.
The organisations mentioned in section 1 have the right to:






1)


express their opinion on draft legislation and other documents concerning consumer rights and interests;










2)


develop and promote consumer education programmes;










3)


carry out tests of products and services and publish the results of such tests;










4)


publish magazines, research projects, brochures and leaflets;










5)


run a free consumer advice service and provide free help to consumers in settling their claims, unless the organisation's rules of operation require a fee to be charged for such services;










6)


participate in standardisation work;










7)


complete assignments on a national level in the field of consumer protection, as commissioned by national and local government bodies;










8)


apply for subsidies from public funds to undertake the assignments specified in point 7 above.








PORTUGAL







Name of the entity


Contact details


Purpose










1.


Associação de Consumidores da Região Autónoma dos Açores






Telf.: (351) 296 62 97 26
Fax: (351) 296 62 97 26
Email:secretariadodeangradoheroismo@acra.pt
consumidores@acra.pt
web site: www.acra.pt


Promote public actions aimed at consumer information, awareness and education; encouraging and preparing consumers to defend their interests;
Conduct studies and issue opinions, processing and publishing them when necessary;
Create a legal advisory service for consumers in accordance with the terms to be defined by the Secretary General;
Undertake or order analyses, tests and other examinations on the quality of products;
Promote various types of meetings to discuss problems that affect Consumers.










2.


Associação de Consumidores de Portugal






Tel. (351) 239 40 48 40
Fax: (351) 239 40 47 38
Email: acop.geral@mail.telepac.pt
Website: http://planeta.clix.pt/acop


Protection of consumers that are its members and consumers in general;
Promote, diffuse and oversee application and respect for the consumer rights recognised under the Constitution and by law;
Study all issues that are of interest to consumers and seek solutions to them.










3.


Associação de Consumidores de Setúbal






Tel. (351) 265 23 79 70
Fax (351) 265 23 79 70
Email: acset-setubal@iol.pt
Web-site


Defend consumers in general.




ROMANIA







Name of the entity


Contact details


Purpose










1.


Asociatia pentru Protectia Consumatorilor din România (APC - România)






Bd. N. Băalcescu nr. 32-34, et. 4,
Cam. 16, sector 1,
RO-010055, Bucuresti;
Tel: 021311 02 43;
Fax: 021315 71 49;
E-mail: office@apc-romania.ro;
Website: www.apc-romania.ro.


Represents consumers and promotes their interests, offers information for consumers and provides education.




SLOVENIA







Name of the entity


Contact details


Purpose










1.


Društvo za varstvo potrošnikov Maribor






Tel.: (386 2) 251 68 83
Trubarjeva 3
SLO-2000 Maribor


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










2.


Mednarodni inštitut za potrošniške raziskave






Tel.: (386 1) 474 06 00
Fax.: (386 1) 433 33 71
Mipor@zps-zveza.si
Frankopanska 5
SLO-1000 Ljubljana


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










3.


Obalno združenje potrošnikov Koper






Tel.: 386 5 628 87 50
Fax.: 386 5 654 08 80
ks_zusterna@siol.net
Dolga reber 5,
SLO-6000 Koper


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










4.


Varstvo potrošnikov Celje






Tel.: (386 3) 541 26 05
Fax.: (386 3) 492 35 11
janez.tercek@triera.net
Gledališka ul. 2
p.p. 297
SLO-3000 Celje


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










5.


Zavod za varstvo potrošnikov






Tel.: (386 1) 256 88 77
Fax.: (386 1) 256 88 77
varstvo.potrosnikov@siol.net
Koprska 94
SLO-1000 Koper


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










6.


Združenje potrošnikov Gorenjske Kranj






Tel.: (386 4) 236 25 40
andrej.tavcar2@guest.arnes.si
Bertoncljeva 23
SLO-4000 Kranj


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










7.


Združenje potrošnikov Posavja






Fax.: (386 7) 814 91 49
metod.tekavcic@guest.arnes.si
Cesta Krških žrtev 23
SLO-8270 Krško


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










8.


Združenje potrošnikov Pomurja






Tel.: (386 2) 5349 390
Fax.: (386 2) 5349 391
zdr.pot.pom@siol.net
Trg zmage 4
SLO-9000 Murska Sobota


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










9.


Združenje potrošnikov Primorske






Tel.: (386 5) 333 41 43
Fax.: (386 5) 334 651
toni.podbrscek@email.si
Ur. Gradnikove brigade 33
SLO-5000 Nova Gorica


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










10.


Združenje potrošnikov Zasavja






Tel.: (386 3) 566 90 40
Fax.:(386 3) 566 90 41
tanja.drnovsek@siol.net
Cesta zmage 33
SLO-1410 Zagorje ob Savi


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










11.


Zveza potrošnikov Slovenije — društvo






Tel.: (386 1) 474 06 00
Fax.: (386 1) 433 33 71
zps@zps-zveza.si
Frankopanska 5
SLO-1000 Ljubljana


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










12.


Zveza potrošniških združenj Slovenije






Tel.: (386 2) 534 93 90
Fax.: (386 2) 534 93 91
zdr.pot.pom@siol.net
Trg zmage 4
SLO-9000 Murska sobota


Non-governmental consumer organisation
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










13.


Gospodarska zbornica Slovenije






Tel.: (386 1) 589 80 00
Fax.: (386 1) 589 81 00
infolink@gzs.si
Dimičeva 13
SLO-1000 Ljubljana


Chamber of Commerce of Slovenia
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.










14.


Obrtna zbornica Slovenije






Tel.: (386 1) 583 05 00
Fax: (386 1) 505 43 73
obrtna.zbornica@ozs.si
Celovška 71
SLO-1000 Ljubljana


Chamber of Craft of Slovenia
According to articles 74, 75 and 76 of the Slovenian Consumer Protection Law, ‘the Chambers of commerce and handicrafts can bring injunctive actions for the protection of consumers' collective rights’.




SLOVAKIA







Name of the entity


Contact details


Purpose










1.


Združenie slovenských spotrebiteľov






Palisády 22,
Bratislava
Tel. (421) 2 54 41 11 48
Fax. (421 2 54 41 11 48
E-mail: zss@zss.sk
web: www.isnet.sk/zss


Representation of consumers in court. Providing expert consultation. Mediating solutions in disputes between consumers and sellers.










2.


Ochrana spotrebiteľa Oravy






Obrancov mieru 2,
Dolný Kubín
Tel. (421) 435 88 61 23
Mob. (421) 907 24 21 11
E-mail: osodk@centrum.sk


Mediating solutions in disputes between consumers and sellers.










3.


Asociácia užívateľov služieb






Skuteckého 30, Banská Bystrica
Tel. (421) 484 13 87 08
E-mail: asubb@centrum.sk
www: www.asu.sk


Representation of consumer interests in court.










4.


Infospot, informačné a spotrebiteľské centrum






Žabotova 2,
Bratislava
Tel. (421) 252 49 19 11
Mob. (421) 905 25 00 05
E-mail: infospot@vnet.sk


Out of court settlement of consumer disputes, representation in court, representation at the bodies of national administration.










5.


Spotrebiteľská informačná agentúra






Horný val 24,
Žilina
Tel. (421) 415 62 59 92
Fax. (421) 415 00 08 33
E-mail: terc@slovanet.sk


Resolving consumer disputes through out of court settlements; representation of consumers in court.










6.


Združenie na ochranu práv spotrebiteľov v Poprade






Šrobárova 2676/30,
Poprad
Tel. (421) 908 32 74 64
E-mail: ochpp@pobox.sk


Protection of consumer rights at the place of settlement; representation of consumers in court.










7.


Združenie bratislavských spotrebiteľov






Stavbárska 60,
Bratislava
Tel. (421) 903 84 72 92
E-mail: zbs@pobox.sk


Representation of consumers and the submission of requests for court orders.










8.


Združenie občianskej sebaobrany






Mraziarenská 3,
Bratislava
Tel. (421) 255 41 01 75
Mob. (421) 904 88 32 49 /
(421) 903 70 34 73
E-mail: sebaobrana@szm.sk
web: www.sebaobrana.szm.sk


Representation of consumers in consumer disputes especially for monopoly supply services.










9.


Asociácia spotrebiteľských subjektov Slovenska






Ul. 17. Novembra 14,
Stará Ľubovňa
Tel. (421) 52 432 60 47
Fax. (421) 52 432 60 47
E-mail: asociaciask@stonline.sk
web: www.spotrebiteliask.sk


Provision of advisory services; help for consumers in court.










10.


Regionálne združenie spotrebiteľov Regionspot






Kapisztoryho 1,
Nové Zámky
Tel. (421) 35 42 32 64


Provision of advisory services; help for consumers in court




FINLAND







Name of the entity


Contact details


Purpose










1.


Kuluttaja-asiamies






Tel. (358 9) 772 61
Fax (358 9) 772 67 557
E-mail posti@kuluttajavirasto.fi
web: www.kuluttajavirasto.fi


Supervises marketing aimed at consumers and consumer contract conditions;
Also supervises compliance of radio and television advertising with ethical principles and with regulations governing the protection of minors.










2.


Kuluttajat — Konsumenterna ry






Tel. (358 9) 877 50 120
Fax (358 9) 877 50 120
E-mail: info@kuluttajat-konsumenterna.fi
web: www.kuluttajat-konsumenterna.fi


Monitors the effectiveness and progress of consumer protection.










3.


Suomen Kuluttajaliitto






Tel. (358 9) 454 22 10
Fax (358 9) 454 22 120
E-mail suomen@kuluttajaliitto.fi
web: www.kuluttajaliitto.fi


Monitors consumers' market interests using civil action.










4.


Kuluttajavirasto






Tel. (358 9) 772 61
Fax (358 9) 772 67 557
E-mail posti@kuluttajavirasto.fi
web: www.kuluttajavirasto.fi


Monitors package travel and security for this.










5.


Rahoitustarkastus






Tel (358 10) 831 51
Fax (358 10) 831 53 28
E-mail rahoitustarkastus@rahoitustarkastus.fi
web: www.rahoitustarkastus@fi


Supervises consumer credit marketing and contract conditions, together with the consumer ombudsman.










6.


Lääkelaitos






Tel. (358 9) 47 33 41
Fax (358 9) 71 44 69
E-mail kirjaamo@nam.fi
web: www.laakelaitos.fi


Supervises advertising of medicines.










7.


Sosiaali- ja terveydenhuollon tuotevalvontakeskus






Tel. (358 9) 396 72 70
Fax (358 9) 39 67 27 97
web: www.sttv.fi


Supervises tobacco and alcohol advertising.










8.


Viestintävirasto






Tel. (358 9) 69 661
Fax (358 9) 69 66 410
E-mail kirjaamo@ficora.fi
web: www.ficora.fi


Monitors television and radio advertising, taking into account:






—


regulations on ethical principles and the protection of minors which affect advertising and television advertising;










—


alcohol and tobacco advertising.














9.


Vakuutusvalvontavirasto






Tel. (358 9) 415 59 50
Fax (358 9) 415 59 660
E-mail kirjaamo@vakuutusvalvonta.fi
web www.vakuutusvalvonta.fi


Supervises insurance marketing and the use of insurance conditions.




SWEDEN







Name of the entitiy


Contact details


Purpose










1.


Konsumentverket/Konsumentombudsmannen






Tel: (46) 8 429 05 00
Fax: (46) 8 429 89 00
E-post: konsumentverket@konsumentverket.se
Webbadress: www.konsumentverket.se


The Konsumentverket is the national-level administrative authority for consumer affairs and is tasked with the safeguarding of consumers' interests.




UNITED KINGDOM







Name of the entity


Contact details


Purpose










1.


Office of Fair Trading (OFT)






Tel. 0207 211 8000
The Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
United Kingdom
www.oft.gov.uk
enquiries@oft.gsi.gov.uk


The purpose of the Office of Fair Trading is to help maximize consumer welfare and to make sure that competition works well in order to make markets more efficient and benefit consumers.










2.


The Information Commissioner's office (formerly The Information Commissioner)






Tel. 01625 545 700
Fax 01625 524 510
Information Commissioner's OfficeWycliffe House
Water Lane
Wilmslow Cheshire
SK9 5AF
United Kingdom http://www.informationcommissioner.gov.uk
mail@ico.gsi.gov.uk


The Information Commissioner has a number of specific duties under the Data Protection and Freedom of Information Acts.










3.


The Civil Aviation Authority






Tel. 020 7379 7311
Civil Aviation Authority
CAA House
45-59 Kingsway
London
WC2B 6TE
United Kingdom http://www.caa.co.uk


The CAA has several specific functions, including furthering the reasonable interest of users of air transport services and protection against the consequences of failure on the part of air transport organizers.










4.


The Office of Gas and Electricity Markets (formerly the Gas and Electricity Markets Authority)






Tel. 020 7901 7000
Fax 020 7901 7066
Ofgem 9 Millbank London SW1P 3GE
United Kingdom http://www.ofgem.gov.uk/ofgem/index.jsp
enquiries@energywatch.org.uk


The Gas and Electricity Markets Authority is responsible for regulating the gas and electricity markets in Great Britain and protecting the interests of gas and electricity customers.










5.


The Office for the Regulation of Electricity and Gas (Northern Ireland) (formerly the Director-General of Electricity Supply for Northern Ireland)






Tel. 02890 311575
The Office for the Regulation of Electricity and Gas (Northern Ireland)
Brookmount Buildings
42 Fountain Street
Belfast
BT1 5EE
United Kingdom http://ofreg.nics.gov.uk/index.html


The Director-General of Electricity Supply for Northern Ireland is responsible for regulating the gas and electricity markets in Northern Ireland and protecting the interests of gas and electricity customers.










6.


The Office of Communications






Tel. 0845 456 3000
Fax 0845 456 3333
The Office of Communications
Riverside House
2a Southwark Bridge Road
London SE1 9HA
United Kingdom http://www.ofcom.org.uk
contact@ofcom.org.uk


The Office of Communications is the regulator for the UK communications industries, and is responsible for regulating television, radio, telecommunications and wireless communications services.










7.


The Office of Water Services (formerly the Director-General of Water Services)






Tel. 0121 625 1300 / 1373
Fax 0121 625 1400
Office of Water Services Centre City Tower 7 Hill Street Birmingham B5 4UA United Kingdom
http://www.ofwat.gov.uk
enquiries@ofwat.gsi.gov.uk


The Office of Water Services is the economic regulator of the privatized water industry in England and Wales. It protects consumers' interests on pricing and service standards and adjudicates disputes.










8.


The Office of Rail Regulation (formerly the Rail Regulator)






Tel. 020 7282 2000
Fax 020 7282 2040
The Office of Rail Regulation
1 Waterhouse Square 138-142 Holborn London EC1N 2TQ
United Kingdom
http://www.rail-reg.gov.uk


Responsible for regulating railways in Great Britain. The office's responsibilities include protecting the interests of users of railway services.










9.


Every weights and measures authority in Great Britain






204 separate organisations. Please contact the Office of Fair Trading in the first instance:
Tel. 0207 211 8000
The Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
United Kingdom
www.oft.gov.uk
enquiries@oft.gsi.gov.uk


Weights and measures authorities are part of local government in Great Britain, enforcing law and regulations governing the sale and supply of goods and services and providing advice for consumers and business.










10.


The Department of Enterprise, Trade and Investment in Northern Ireland






Tel. 028 9052 9900
Department of Enterprise, Trade and Investment
Netherleigh Massey Avenue
Belfast BT4 2JP
United Kingdom
http://www.detini.gov.uk
information@detini.gov.


DETINI enforces law and regulations governing the sale and supply of goods and services in Northern Ireland and provides advice for consumers and business










11.


The Financial Services Authority






Tel. 020 7066 1000
Fax 020 7066 1099
The Financial Services Authority
25 The North Colonnade, Canary Wharf, London E14 5HS
United Kingdom http://www.fsa.gov.uk


The FSA is an independent body that regulates the UK financial services industry. It seeks to maintain confidence in the UK financial system, promote public understanding and secure protection for consumers.