Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions - Europe's Digital Competitiveness Report : Volume 2 - i2010 : ICT Country Profiles {COM(2009) 390 final} {SEC(2009) 1060} {SEC(2009) 1103}
Date: 2009-08-04
Institutions: European Commission
Subjects: EU programme, activity report, digital technology, disclosure of information, information processing, information system, information technology, new technology, radio telecommunications

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COMMISSION OF THE EUROPEAN COMMUNITIES 

Brussels, 4.8.2009 
SEC(2009) 1104 final 

COMMISSION STAFF WORKING DOCUMENT 

Accompanying document to the  

COMMUNICATION FROM THE COMMISSION TO THE EUROPEAN 
PARLIAMENT, THE COUNCIL, THE EUROPEAN ECONOMIC AND SOCIAL 
COMMITTEE AND THE COMMITTEE OF THE REGIONS 

Europe's Digital Competitiveness Report  

Volume 2: i2010 — ICT Country Profiles  

{COM(2009) 390 final} 
{SEC(2009) 1060} 
{SEC(2009) 1103} 

ELECTRONIC VERSION ONLY 

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Introduction ................................................................................................................................ 4 

Definitions and Sources ............................................................................................................. 4 

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Austria .......................................................................................................................... 8 

Belgium ...................................................................................................................... 10 

Bulgaria ...................................................................................................................... 12 

Cyprus ........................................................................................................................ 14 

The Czech Republic ................................................................................................... 16 

Denmark..................................................................................................................... 18 

Estonia........................................................................................................................ 20 

Finland ....................................................................................................................... 22 

France......................................................................................................................... 24 

Germany..................................................................................................................... 26 

Greece ........................................................................................................................ 28 

Hungary...................................................................................................................... 30 

Ireland ........................................................................................................................ 32 

Italy ............................................................................................................................ 34 

Latvia ......................................................................................................................... 36 

Lithuania .................................................................................................................... 38 

Luxembourg ............................................................................................................... 40 

Malta .......................................................................................................................... 42 

The Netherlands ......................................................................................................... 44 

Poland......................................................................................................................... 46 

Portugal ...................................................................................................................... 48 

Romania ..................................................................................................................... 50 

Slovakia...................................................................................................................... 52 

Slovenia...................................................................................................................... 54 

Spain........................................................................................................................... 56 

Sweden ....................................................................................................................... 58 

United Kingdom......................................................................................................... 60 

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28. 

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Iceland........................................................................................................................ 62 

Norway ....................................................................................................................... 64 

Croatia ....................................................................................................................... 66 

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INTRODUCTION 

This  annex  presents  country-level  results  for  52  benchmarking  indicators  for  which  up-to-date 
data  is  available.  Profiles  are  provided  for  each  Member  State  plus  Norway,  Iceland  and 
Croatia.1 

The indicators were defined by the Commission in co-operation with Member States and were 
set  out  in  the  i2010  Benchmarking  Framework2  endorsed  by  the  i2010  High  Level  Group  in 
April 2006. The main sources of data are the Community Surveys of Households and Individuals 
and of Enterprises undertaken by the  National Statistical Offices and Eurostat3. These  data are 
complemented  by  other  official  statistics  on  electronic  communications  collected  through  the 
Communication  Committee  and  by  ad-hoc  studies  undertaken  by  independent  contractors 
notably for broadband coverage, speeds and online availability of public services. A full list of 
the indicators used, sources and notes is given in the next section.  
Data  reported  in  the  country  profiles  come  from  statistical  sources  harmonised  at  EU  level.4 
Some indicators, in particular for those related to eCommerce, eBusiness take up by enterprises 
and eGovernment take up by citizens have to be interpreted with care because of slight changes 
in  the  definitions  and/or  changes  in  the  structure  of  the  questionnaire  that  could  have  affected 
comparability over time. The eCommerce indicator for 2008, in particular, is not available for a 
number of Member States. 

DEFINITIONS AND SOURCES 

Broadband 

Total DSL coverage (as % of total population) - Source: study for the European Commission, 
Broadband coverage in Europe (Preliminary data for December 2008)5, Idate. Estimations for the 
EU average include IS and NO. 

DSL  coverage  in  rural  areas  (as  %  of  total  population)  -  Source:  study  for  the  European 
Commission,  Broadband  coverage  in  Europe  (Preliminary  data  for  December  2008),  Idate. 
Estimations for the EU include IS and NO. 

Broadband  penetration:  number  of  total  subscriptions  to  fixed  broadband  connections 
(households, enterprises, public sector) by platform (DSL, all others) divided by the number of 

1 

2 

3 

4  
5 

Iceland and Norway are members of the European Economic Area and Croatia is a candidate country to the 
EU. They contribute to the funding of the Competitiveness and Innovation Programme and participate as 
such  in  the  Eurostat  surveys.  However,  they  are  not  considered  in  the  country  rankings  of  all  indicators 
except for the two broadband coverage indicators where Iceland and Norway are included. Because of the 
size  of  their  population  and  of  the  advanced  state  of  development  of  the  market  under  consideration, 
however, the impact on the EU average can be considered negligible. 
i2010 Benchmarking Framework:  
http://ec.europa.eu/information_society/eeurope/i2010/docs/benchmarking/060220_i2010_benchmarking_f
ramework_nov_2006.doc 
The data used in this version of the paper were extracted from the Eurostat database on 05.06.2009. Almost 
all Member States contributed to both surveys but there remain some outstanding returns. 
See http://ec.europa.eu/eurostat/ict 
"Broadband Coverage” refers to the coverage of DSL networks, the most widespread form of broadband 
access  in  Europe,  and  in  particular  to  the  percentage  of  population  depending  on  a  Local  Exchange 
equipped  with  a  DSLAM.  Thus,  figures  do  not  account  for  those  people  that  reside  too  far  from  these 
switches to be able to purchase a DSL connection even if they wanted to do so. Hence, coverage figures 
may overestimate actual eligibility. 

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inhabitants. 3G subscriptions are not included in the total. Source: Communications Committee 
(COCOM) (1 January 2009). FR, NL, AT, EE, LT: data as at 1 October 2008. NO at 1st January 
2009. For 2003 and 2005, data is at 31st December for all the countries except for NO (1st July). 
Note that COCOM data does not include mobile broadband connections. 

Speed  -  %  of  broadband  subscriptions  above  2  Mbps–  Source:  study  for  the  European 
Commission, Broadband coverage in Europe (Preliminary data for December 2008), Idate. 

% of households with an Internet connection – households with at least one member aged 16-
74. Source: Eurostat survey on ICT use by households 2008 

% of households having a broadband connection – households with at least one member aged 
16-74. Source: Eurostat survey on ICT use by households and individuals 2008 

%  of  enterprises  having  a  broadband  connection  -  10+  employees,  excluding  the  financial 
sector. Source: Eurostat survey on ICT use by enterprises 2008 

% of individuals using a mobile phone via UMTS (3G) to access the Internet – individuals 
aged 16-74. Source: Eurostat survey on ICT use by households and individuals 2008 

% of individuals using a laptop via wireless connection away from home/work to access the 
internet  –  individuals  aged  16-74.  Source:  Eurostat  survey  on  ICT  use  by  households  and 
individuals 2008 

Internet usage 

% of population who are regular internet users (using the internet at least once a week in 
the last 3 months) – individuals aged 16-74. Source: Eurostat survey on ICT use by households 
and individuals 

%  of  population  who  are  using  the  internet  every  day  or  almost  every  day  (in  the  last  3 
months)  –  individuals  aged  16-74.  Source:  Eurostat  survey  on  ICT  use  by  households  and 
individuals 

% of population who have never used the internet – individuals aged 16-74. Source: Eurostat 
survey on ICT use by households and individuals 

looking  for 

% of population using the Internet for specific activities (in the last 3 months) - Activities: 
sending  emails, 
information  about  goods  and  services,  reading  online 
newspapers/magazines, ordering goods or services, over the Internet, for private use (in the last 
year), selling goods and services (e.g. via auctions), internet banking, downloading computer or 
video games or their updates, downloading/listening to/watching music and/or films, paying for 
online audiovisual contents, listening to the web radio/watching web tv, uploading self-created 
content, seeking health information on injury, disease or nutrition, looking for a job or sending a 
job application, doing an online course, consultation with the purpose of learning. – individuals 
aged 16-74. Source: Eurostat survey on ICT use by households and individuals  

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eGovernment indicators 

% of basic public services fully available online (for households and enterprises) - A public 
service is considered fully online when the publicly accessible website offers the possibility to 
completely  treat  the  public  service  via  the  website,  including  decision  and  delivery.  No  other 
formal  procedure  is  necessary  for  the  applicant  via  "paperwork".  Source: The  User  Challenge. 
Benchmarking the Supply of Online Public Services, European Commission. Data for September 
2007 

% of population using eGovernment services (in the last three months)  – individuals aged 
16-74. Source: Eurostat survey on ICT use by households and individuals  

%  of  population  using  eGovernment  services  for  sending  filled  forms  (in  the  last  three 
months)  –  individuals  aged  16-74.  Source:  Eurostat  survey  on  ICT  use  by  households  and 
individuals 

% of enterprises using eGovernment services (in the last year) – 10+ employees, excluding 
the financial sector. Source: Eurostat survey on ICT use by enterprises. 

%  of  enterprises  using  eGovernment  services  for  sending  filled  forms  (in  the  last  year)  – 
10+  employees,  excluding  the  financial  sector.  Source:  Eurostat  survey  on  ICT  use  by 
enterprises. 

%  of  enterprises  using  eGovernment  services  to  submit  a  proposal  in  a  public  electronic 
tender  system  (e-procurement)  -  10+  employees,  excluding  the  financial  sector.  Source: 
Eurostat survey on ICT use by enterprises. 

eCommerce 

eCommerce  as  %  of  total  turnover  of  enterprises  -  Turnover  on  the  Internet  or  via  other 
external  computer  mediated  network  as  %  of  the  total  turnover  of  enterprises  (in  2007).  10+ 
employees, excluding the financial sector. Source: Eurostat survey on ICT use by enterprises 

% of enterprises receiving orders/purchasing on the Internet - Non financial enterprises. % 
of  enterprises  receiving  orders/purchasing  on  the  Internet  or  via  other  external  computer 
mediated  network  (in  2007).  10+  employees,  excluding  the  financial  sector.  Source:  Eurostat 
survey on ICT use by enterprises 

eBusiness 

For all the indicators in this section the source is: Eurostat survey on ICT use by enterprises 

%  of  enterprises  using  applications  for  integrating  internal  business  processes–  %  of 
enterprises sharing electronically information on sales and/or purchases with the software used 
for  any  internal  function  (management  of  inventory  levels,  accounting,  production/service 
management,  distribution  management),  in  January  2008.  10+  employees,  excluding  the 
financial sector.  

%  of  enterprises  using  applications  for  integrating  internal  business  processes  (large 
enterprises) – as above but for enterprises with 250+ employees.  

% of enterprises using applications for employees to access HR services – % of enterprises 
using, in January 2008, dedicated applications for employees to access human resources services 

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(e.g. see open job positions, request annual leave, view or download payslips, or other services). 
10+ employees, excluding the financial sector, excluding the financial sector. 

% of enterprises exchanging automatically business documents with customers/suppliers - 
%  of  enterprises  sending/receiving  automatically,  in  January  2008,  orders,  e-invoices,  product 
information  (catalogues,  price  lists,  etc),  transport  documents.  10+  employees,  excluding  the 
financial sector. 

%  of  enterprises  sending/receiving  e-invoices  -  %  of  enterprises,  in  January  2008, 
sending/receiving  e-invoices  in  a  digital  format  which  allows  its  automatic  processing.10+ 
employees, excluding the financial sector. 

% of enterprises using analytical CRM - % of enterprises having used, in January 2008, any 
software application for making analysis of the information about clients for marketing purposes 
(this  is  commonly  referred  to  as  Customer  Relationship  Management,  e.g.  to  set  prices,  make 
sales promotion, choose distribution channels, etc.).  

Indicators on the growth of ICT sector and R&D 

ICT sector share on total employment and value added – Source: Eurostat estimation based 
on SBS (structural business statistics) and National Accounts statistics.  

Share  of  ICT  R&D  performed  by  the  business  sector  as  %  of  GDP  and  as  %  of  total 
business expenditure in R&D. Source: IPTS (European Commission) – Prospective Insights on 
R&D in ICT Annual Report 2008. 

% of ICT exports/imports on total exports/imports: data for Imports and Exports of goods are 
from the COMEXT database; data for services are from Balance of Payments statistics. Share of 
all  Exports  and  Imports  is  calculated  comparing  the  previously  mentioned  data  with  data  from 
National Accounts Exports and Imports. Source: Eurostat. 

%  of  persons  employed  with  ICT  user  skills  -  Based  on  the  OECD  definition  of  ICT  user 
(basic + advanced) skills. Source: Eurostat Labour Force Survey. The figure for 2008 refers to 
the first 3 quarters. 

%  of  persons  employed  with  ICT  specialist  skills  -  Based  on  the  OECD  definition  of  ICT 
specialist skills. Source: Eurostat Labour Force Survey. The figure for 2008 refers to the first 3 
quarters. 

ICT  specialists:  they  have  the  ability  to  develop,  operate  and  maintain  ICT  systems.  ICTs 
constitute the main part of their job – they develop and put in place the ICT tools for others. 

Advanced users: competent users of advanced, and often sector-specific, software tools. ICTs are 
not the main job but a tool. 

Basic  users:  competent  users  of  generic  tools  (e.g.  Word,  Excel,  Outlook,  PowerPoint)  needed 
for  the  information  society,  eGovernment  and  working  life.  Here  too,  ICTs  are  a  tool,  not  the 
main job. 

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1. 

AUSTRIA 

The  information  society  at  large  -  connectivity,  ICT  usage  by  households,  enterprises  and 
government - is more developed than on average in the EU. Austria is a frontrunner in particular 
in the availability of eGovernment services, for which Austria has been leading developments in 
the EU consistently over the recent  years. More recently particular  emphasis has been given to 
the security of electronic transactions (eSecurity) through  the deployment of the social security 
eCard which can be used for authentication in both public and private transactions.  

Broadband 

Fixed  broadband  access  indicators  do  not  feature  significant  progress,  but  indications  are  that 
wireless  mobile  is  developing  at  a  faster  rate  than  in  most  EU  countries.  Austria's  fixed 
broadband penetration now stands at 21.4%, close to the EU average, with households exhibiting 
higher rates of connectivity than enterprises do. For enterprise connectivity, Austria places near 
the  bottom  of  the  ranking.  DSL  coverage  is  at  average  levels,  but  progress  is  slow.  Wireless 
mobile connectivity on the other hand is developing fast both for 3G and wireless laptop access 
and Austria is one of the most advanced country in the take up of these technologies.  

Internet Usage 

In the EU, Austria ranks 9th in terms of both regular (at least once a week) and frequent (almost 
every day) internet usage. 66% of the population were regular internet users in 2008 (above the 
EU  average),  up  from  49%  in  2005;  48%  were  frequent  users,  up  from  32%  in  2005. 
Nevertheless, a quarter of the population has never used the internet – somewhat better than the 
EU  average  of  33%.  The  picture  in  terms  of  use  of  advanced  internet  services  is  more  mixed. 
While  Austrian  citizens  are  more  intensive  users  of  some  services,  such  as  sending  e-mails, 
looking for information on goods and services, online shopping and seeking health information, 
they  are  less  intensive  users  of  others,  such  as  watching  web  tv,  seeking  information  with  the 
purpose of learning, downloading video games or watching/downloading films and music. 

Austria  has  reached  full  online  availability  of  basic  public  services  for  citizens  and  enterprises. 
Take-up  of  eGovernment  services  by  enterprises,  at  80%,  is  relatively  good  and  the  country  is 
one  of  the  best  performers  in  the  area  of  e-procurement.  Take-up  by  citizens,  however,  is 
significantly lower, though at 39% is higher than the EU average (28%).  

ICTs in the Economy 

Austria's  performance  on  the  eCommerce  dimension  is  in  line  with  the  general  situation  in 
Europe. For eBusiness, Austria exhibits some top-ranking scores. This is primarily the case for 
in-house  operations  (integrating  business  processes,  providing  access  to  HR-services,  using 
analytical CRM). For activities managing external relations (e.g. sending/receiving e-invoices or 
electronic information sharing with customers/suppliers), the figures are less impressive. 

Austria also has a higher than average business expenditure on ICT R&D, ranking fourth, despite 
a less than average size of the ICT sector. It also has a rather good specialist eSkills base, but lags 
behind than expected in the percentage of persons employed with user skills.  

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Austria 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the 
inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every 
day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

86.0 

10.1 

44.6 
16 
55 

86.0 
67.0 
14.3 
22.9 
46.7 
23 
61 

46 

28 

45 
36 

19 
16 
4 
18 

3 
6 
4 

60 
88 
21 

74 
47 

7 
12 
22 

49 

32 
40 

48 
42 

25 
21 
4 
22 

5 
16 
6 

29 

75 
41 
11 

7 
10 
22 

91.3 
79.0 
17.4 
29.7 
52.3 
33 
69 
1 

55 

39 
34 

53 
47 

32 
26 
8 
27 

7 
24 
9 

70 
100 
33 

81 
54 
13 

10 
15 
37 

4.5 
2.9 
0.5 
31.16 
7.1 
9.3 
19.7 
2.9 

4.5 
2.8 
0.5 
31.96 
6.4 
8.5 
18.2 
3.1 

4.4 
2.8 

6.6 
8.4 
18.3 
3.1 

92.0 
80.6 
19.0 
42.9 
59.6 
46 
72 
2 

14 

61 

45 
28 

54 
47 

36 
24 
7 
30 

7 
27 
8 
1 
9 

100 
100 
27 

81 
54 
11 

11 
18 
42 

18 

29 

4.5 
6.1 
17.6 
2.9 

92.2 
81.8 
21.4 
57.3 
68.9 
54 
76 
4 

92.7 
76.6 
22.9 
63.3 
60.4 
49 
81 
3 

22 

66 

48 
25 

63 
51 
8 
37 
30 
7 
34 
6 
20 
5 
13 
32 
9 

12 

39 
14 
80 
59 
16 

13 
15 
34 

59 
92 
19 
29 
17 
20 
30 

12 

56 

43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.3 
26.43 

17.5 
3.1 

18.4 
3.0 

17 
16 
12 
16 
8 
11 
20 
9 

2 

9 

9 
9 

8 
11 
16 
9 
14 
11 
12 
23 
20 
8 
24 
7 
18 

24 

1 

7 
9 
10 
12 
3 

7 
9 
7 

3 
1 
6 
11 
17 
11 
1 

11 
9 
4 
10 
20 
22 
20 
12 

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2. 

BELGIUM 

The  information  society  is  more  developed  in  Belgium  than  on  average  in  the  EU.  However, 
Belgium  is  not  one  of  the  frontrunners:  although  broadband  markets  are  highly  developed  and 
performance is good in the fields of eCommerce and eBusiness, the country still lags behind in 
the use of advanced services and eGovernment (although some applications are very successful, 
for  example  the  electronic  tax  return  form  "Tax-on-web")  .  A  new  national  digital  strategy  is 
under preparation.  

Broadband 

With  complete  DSL  coverage  and  93.8%  of  internet  connected  households  having  access  to 
broadband (mostly +2Mbps and even +4Mbps connections), Belgium has almost completed the 
transition from narrowband to broadband. With fixed broadband penetration at 27.5%, and a good 
balance of platform competition (DSL and cable modem), the country scores above average, even 
though in terms of ranking it lost two places since last year and no longer belongs to the leading 
group of countries. Enterprises' broadband access on the other hand has significantly progressed, 
with Belgium now ranking 4th in the EU (i.e. up 3 places since last year).  

Despite good performance in fixed broadband access, there is room for improvement in terms of 
exploiting  mobile  opportunities:  both  for  3G  mobile  phone  access  and  wireless  laptop 
connections outside the office or home, Belgium scores below average.  

Internet Usage 

Belgium ranks among the top third in terms of both regular and frequent internet use. 66% of the 
population  are  regular  internet  users,  accessing  the  internet  at  least  once  a  week,  and  51%  are 
frequent users, accessing the internet almost every day. One quarter of the population has never 
used the internet. Belgians are above average users of the most common internet services, such as 
sending emails, looking for information on goods and services and internet banking. By contrast, 
they exhibit below average use of most other services. 

In  the  area  of  eGovernment,  while  progress  has  been  made  in  the  provision  of  eGovernment 
services, especially for enterprises, uptake is lagging, particularly for citizens, with only 16% of 
the population making use of these services.  

ICTs in the Economy 

Progress in enterprises' connectivity has translated into a more intensive take-up of ICT. Belgium 
scores among the top 8 countries in every eCommerce indicator and shows solid performance in 
the eBusiness area. The Belgian ICT sector is comparable to the EU27 average, both in terms of 
contribution to GDP and employment.  

Finally,  the  percentage  of  people  employed  with  ICT  user  skills  and  ICT  specialist  skills  are 
respectively  at  and  below  the  European  average,  a  surprising  result  given  the  average 
development of the information society in this country.  

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Belgium 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 

seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

100.0 

15.5 

70 

100.0 
100.0 
19.2 
91.7 
50 
41 
78 

100.0 
100.0 
22.8 
91.2 
54 
48 
84 
1 

100.0 
100.0 
25.6 
90.8 
60 
56 
86 
1 
7 

99.9 
99.6 
27.5 
93.9 
64 
60 
91 
1 
8 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

53 
38 
39 

49 
43 

16 
13 

23 

19 
8 

18 

61 
33 

9 
16 
18 

58 
45 
34 

54 
51 

19 
16 
7 
28 

11 
23 
9 

18 
88 
30 

59 
37 
6 

8 
15 
16 

17 
63 

60 
26 

6 
18 
9 

5.1 
3.0 
0.31 
23.7 
6.2 
7.0 
18.0 
2.7 

5.2 
3.0 
0.29 
23.6 
5.8 
6.6 
19.0 
2.5 

5.0 
2.9 

5.3 
6.1 
18.8 
2.6 

66 
51 
26 

62 
58 
5 
21 
21 
10 
39 
6 
23 
3 
15 
24 
8 
3 

20 

16 
5 
69 
49 
7 

16 
34 

58 
89 
17 
39 
36 
35 

63 
49 
29 

60 
55 

21 
17 
8 
35 

13 
25 
8 
2 

17 

42 
88 
23 

51 
37 
3 

11 
18 
43 

31 

17 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 

26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

5.0 
6.2 
19.0 
2.8 

18.8 
2.3 

18.4 
3.0 

4 
4 
8 
2 
9 
7 
4 
23 
17 

8 
7 
12 

9 
8 
21 
14 
20 
10 
8 
21 
17 
17 
20 
15 
20 
14 

19 

16 

20 
21 
18 

20 

8 
6 

4 
2 
8 
1 
3 
1 

6 
8 
9 
15 
16 
21 
16 
25 

EN 

11 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
3. 

BULGARIA 

The information society in Bulgaria is at a relatively early stage of development. Although some 
visible progress has taken place since last year in the areas of broadband and internet usage, there 
is still significant  room for improvement: very low rankings  on broadband penetration,  internet 
usage and eGovernment show the urgent need of further efforts to narrow the gap with the rest of 
Europe.  To  this  end,  in  the  3rd  quarter  of  2008,  a  National  Programme  for  Accelerated 
Information  Society  Development  2008-2010  was  implemented,  and  proposals  for  the  adoption 
of  two  complementary  programmes  with  a  three-year  term  of  operation  were  elaborated:  a 
National  Programme  for  the  Development  of  Information  Technologies  and  a  National 
Programme  for  the  Development  of  Broadband  Access.  Both  draft  programmes  are  aimed  at 
systematising  the  efforts  and  providing  for  adequate  conditions  to  converge  with  the  advanced 
EU countries in the area of broadband and ICTs in the economy. 

Broadband 

Fixed  broadband  penetration  was  11.2%  in  2008,  less  than  half  of  the  EU27  average.  The 
percentage of households having access to the internet is among the lowest in Europe. But there 
is  a  more  positive  trend  in  terms  of  speed:  68.4%  of  those  with  internet  access  use  a  +2MB/s 
connection,  a  number  only  exceeded  by  three  other  countries.  This  suggests  that  Bulgaria  is 
leapfrogging the phases of narrowband and slow broadband internet connections.  

Internet Usage 

Rates  of  internet  usage  have  been  gradually  improving  over  the  last  few  years.  Nevertheless, 
take-up  of  the  internet  in  Bulgaria  is  still  very  low  and  a  majority  (57%)  of  the  population  has 
never  used  the  internet.  Usage  of  internet  services  is  correspondingly  low.  The  most  popular 
services  are  also  the  most  commonly  used  ones  at  EU  level:  sending  emails  and  looking  up 
information on goods and services. Another popular activity among internet users in Bulgaria is 
downloading/listening to/watching music and/or films. 

In  2007  availability  of  eGovernment  services  was  low.  The  rate  of  adoption  of  eGovernment 
services  by  both  citizens  and  enterprises  is  also  low,  especially  for  citizens  for  which  it  is  the 
lowest in the EU. 

ICTs in the Economy 

83% of Bulgarian enterprises are connected to the internet but only 75% of these connections are 
based on broadband. . This explains why Bulgarian enterprises are still towards the bottom of the 
distribution for use of eCommerce, although some minor improvements have been made in terms 
of ranking. The situation is somewhat better for the take-up of eBusiness. In particular, Bulgaria 
scores  well  for  the  implementation  of  HR-applications,  automatic  documents  exchange  and  the 
use of e-invoices.  

Despite the below-average percentages of employees with ICT-skills, the ICT sector is relatively 
important: its contribution to GDP (6.3% in 2004) exceeds the EU27 average.  

EN 

12 

   EN 

 
Bulgaria 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

32 

32 
11 
8 

10 
4 
28 

13 
7 

14 
8 

1 
7 
0 
1 

6 
3 
3 

5 

38 
9 

4 
3 
4 

6.3 
1.9 
0.02 
17.7 
2.0 
5.7 
11.7 
2.7 

0.03 
24.9 
2.4 
5.9 
11.7 
2.7 

4.5 

17 
10 
57 
0 

22 
14 
71 

19 
13 

2 
11 
1 
1 

11 
5 
4 

8 

46 
23 
17 

0 
2 
3 

N/A 
20.0 
11.2 
68.4 
25 
21 
62 
1 
2 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

0.0 
7.6 
58.5 
19 
15 
61 
0 
1 

28 
20 
65 

25 
17 

3 
10 
1 
2 

10 
5 
5 
1 
2 

25 
0 
6 

45 
29 
7 

1 
1 
3 

9 

9 

33 
23 
57 

28 
22 
3 
3 
15 
1 
2 
6 
21 
2 
13 
7 
7 
1 
5 

8 
3 
58 
43 
8 

1 
2 
3 

35 
54 
22 
31 
26 
14 
9 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

2.4 
5.8 
11.4 
2.6 

2.7 
5.7 
11.5 
2.6 

12.1 
2.6 

18.4 
3.0 

24 
25 
26 
9 
27 
26 
24 
22 
26 

25 
26 
26 

25 
26 
26 
27 
26 
21 
27 
20 
19 
24 
23 
27 
23 
26 
27 

21 

27 
26 
24 
20 
14 

19 
25 
25 

21 
25 
2 
10 
8 
16 
20 

24 
14 
24 
25 
25 
22 

EN 

13 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4. 

CYPRUS 

The information society in Cyprus is at early stages of development. Although efforts have been 
made  to  improve  connectivity,  the  take-up  of  internet  services  by  the  public  systematically 
remains  below  the  European  average.  eBusiness  scores  are  showing  a  brighter  picture,  while  a 
good e-skill base can be a firm foundation for further development. To exploit the opportunities 
provided  by  ICTs,  Cyprus  is  developing  an  integrated  National  Strategy  for  the  Information 
Society, including the appointment of a Commissioner for Information Society, the creation of an 
appropriate  institutional  and  regulatory  framework  for  increased  and  safer  Internet  usage,  the 
promotion of ICT and the internet into everyday life and the expansion of broadband coverage in 
rural areas. 

Broadband 

In  only  four  years  time,  fixed  broadband  penetration  in  Cyprus  rose  from  2.5%  to  18.2%, 
narrowing  the  gap  with  the  rest  of  Europe,  with  enterprise  connectivity  on  the  rise  and 
widespread  broadband  coverage  (although  rural  areas  are  not  covered,  only  3%  of  population 
resides  in  these  areas).  However,  only  a  small  fraction  of  broadband  connections  are  fast 
(+2MB/s) and mobile access is scarcely used.  

Internet Usage 

Cyprus  exhibits  low  rates  of  both  regular  and  frequent  internet  use,  and  little  improvement  has 
been made in recent years. The rates of regular internet use stagnated at 35% between 2007 and 
2008 and only a 1pp. increase was observed in the rate of frequent use, to 24%, over this period. 
Furthermore,  more  than  half  of  the  population  has  never  used  the  internet.  Usage  of  internet 
services  is  less  common  than  in  the  majority  of  other  EU  countries  and  the  take  up  of  internet 
services did not increase significantly for any of the indicators measured in 2007.  

Some progress has been made with regard to the provision of public services for enterprises and 
take-up by enterprises has reached 65%. However, both provision and take-up for and by citizens 
is relatively low.  

ICTs in the Economy 

The percentage of employees with ICT user/specialist skills is in line with the EU average. The 
use of applications for integrating internal business processes is above average, but the take up of 
eBusiness and eCommerce services remains generally low.  

EN 

14 

   EN 

 
Cyprus 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

69.7 
0.0 
6.3 
0.0 
32 
4 
40 

69.7 
0.0 
8.9 
0.0 
37 
12 
55 
0 

79.6 
0.0 
13.8 
8.6 
39 
20 
69 
1 
7 

93.2 
12.0 
18.2 
11.9 
43 
33 
79 
1 
3 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

2.5 

53 
2 
35 

28 
18 

24 
21 

4 
17 
0 
4 

12 
6 
3 

17 
38 
11 

35 
11 

5 
14 

26 
16 
64 

23 
24 

5 
15 
0 
6 

9 
8 
3 

11 

40 
9 
0 

0 
4 
15 

29 
19 
62 

25 
27 

7 
20 
1 
6 

9 
11 
5 

25 
50 
13 

44 
8 
0 

2 
6 
10 

15 
26 
17 
27 
24 
23 
19 
26 
22 

24 
24 
23 

24 
23 
20 
23 
17 
22 
24 
19 
25 
25 
25 
24 
26 
24 
20 

18 

21 
19 
20 
26 
26 

18 
18 
16 

15 
10 
24 
27 
26 
25 
14 

21 
3 
18 
23 
15 
11 

35 
23 
56 

30 
32 

10 
22 
1 
12 

13 
14 
5 
1 
21 

33 
63 
20 

54 
14 
0 

1 
7 
12 

10 

14 

35 
24 
54 

30 
32 
6 
9 
23 
1 
11 
7 
16 
1 
12 
12 
4 
1 
17 

16 
6 
65 
18 
0 

1 
7 
14 

46 
81 
7 
8 
7 
8 
14 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

0.03 
42.2 
5.3 
6.9 
17.7 
2.6 

0.04 
39.4 
7.9 
9.8 
18.0 
2.5 

5.6 
7.5 
18.9 
2.6 

4.7 
6.1 
19.5 
2.9 

18.9 
3.1 

18.4 
3.0 

EN 

15 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
5. 

THE CZECH REPUBLIC 

Progress in the development of the information society in the Czech Republic is visible although 
the country is still lagging behind in comparison to general developments in the EU. The country 
scores well in particular in the areas of eCommerce and in the use of applications for integrating 
internal business processes. To this end, the 'Operational Programme Enterprise and Innovation' 
has been conceived to support companies which invest in ICT to increase effectiveness in their 
internal operations ('ICT in Enterprises' programme) or to support the creation/upgrading of ICT 
companies and services (''ICT and Strategic Services' programme).  

Broadband 

Progress in DSL coverage has been strong and is in line with the EU27 average. There has been a 
significant  improvement  in  households'  connectivity  over  the  last  years  and  the  share  of 
broadband subscriptions relative to total internet subscriptions has increased from 23% in 2004 to 
over 79% in 2008. Fixed broadband penetration and the percentage of households having access 
to  broadband  however  remain  low.  Nevertheless,  all  broadband  subscriptions  now  display 
+2MB/s  speeds,  suggesting  that  the  Czech  Republic  is  benefiting  from  the  development  of 
platform  competition  and  accelerating  its  transition  to  broadband.  The  percentage  of  users 
accessing the internet through UMTS is also above average. 

Internet Usage  

The Czech Republic has a somewhat lower proportion of regular and frequent internet users in 
the  population  than  the  EU  average,  although  the  proportion  of  those  who  have  never  used  the 
internet  is  the  same  as  for  the  EU  as  a  whole.  In  addition,  the  number  of  users  has  risen 
substantially  over  the  past  few  years:  the  number  of  regular  users  has  doubled  over  the  period 
since 2005 to reach 51% in 2008, and the number of frequent users has tripled, to reach 30%.  

The  most  popular  internet  services  used  by  Czech  citizens  are  sending  emails  and  looking  for 
information on goods and services, as in the rest of EU. Other popular services include reading 
online  newspapers  and  ordering  goods  and  services  online.  In  relation  to  the  take  up  of  other 
internet services, the Czech Republic still ranks quite low. 

The take-up of eGovernment by citizens is amongst the lowest in the EU. This is possibly related 
to  the  fact  that  the  availability  of  public  services  is  also  low.  For  enterprises,  the  picture  is 
completely different: 100% of services are available online and take-up exceeds the EU average 
by 5 p.p. 

ICTs in the Economy 

The  Czech  Republic  scores  relatively  well  on  the  eCommerce  dimension.  With  15%  of  total 
turnover  coming  from  eCommerce,  the  country  ranks  4th.  The  share  of  enterprises  buying  and 
selling online lies around the European average, giving the Czech Republic a place in the top-10 
for both aspects. For eBusiness, the picture is less positive: the popularity of business integration 
applications is important, but the other indicators yield low scores. 

It  is  also  clear  that  ICT  is  an  important  export  product.  Accordingly,  the  percentage  of  high-
skilled ICT professionals lies above average. The presence of ICT user and ICT specialist skills 
in enterprises is increasing over time.  

EN 

16 

   EN 

 
The Czech Republic 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 

% of persons employed with ICT specialist skills 

74.7 

81.3 

10.6 
9.0 
29 
17 
69 
1 

36 
18 
49 

37 
32 

13 
19 
5 
10 

6 
10 
4 

8 
63 
17 

76 
32 
10 

7 
8 
17 

85.0 
75.0 
14.6 
43.4 
35 
28 
77 
4 
3 

42 
24 
46 

42 
37 

17 
22 

12 

8 
11 
4 
1 
17 

25 
100 
16 

73 
34 
12 

9 
9 
22 

33 

15 

92.0 
85.0 
17.1 
100.0 
46 
36 
79 
5 
7 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

51 
30 
33 

51 
45 
2 
23 
33 

14 
5 
19 
4 
13 
14 
5 
2 
10 

14 
4 
73 
35 
8 

15 
15 
26 

49 
85 
5 
15 
17 
12 
14 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

13.5 
14.3 
17.4 

4.1 

14.9 
15.3 
17.9 

4.5 

18.3 

4.8 

18.4 

3.0 

19 
13 
20 
1 
23 
21 
17 
5 
18 

17 
22 
14 

15 
18 
27 
12 
12 

20 
26 
22 
12 
21 
23 
25 
20 
26 

21 

24 
24 
17 
24 
17 

4 
10 
8 

9 
4 
26 
24 
19 
23 
15 

13 
20 
5 
4 
18 

3 

2.2 

6.4 

19 
4 
38 

25 
10 

27 
17 

5 
10 

5 

3 

3 

17 
50 
7 

75 
24 

6 
11 
19 

19 
5 
52 

26 
10 
63 

27 
20 

5 
12 

5 

3 
3 
2 

5 

79 
32 
16 

8 
13 
21 

0.11 
13.9 
12.2 
13.2 
16.5 

3.9 

0.14 
15.8 
12.1 
12.4 
16.8 

3.9 

EN 

17 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
6. 

DENMARK 

Denmark  is  among  the  top  nations  for  most  i2010  indicators  and  is  a  clear  frontrunner  in  the 
development  of  the  information  society.  It  is  the  leader  in  broadband  penetration  and  has  the 
highest share of frequent internet users in Europe. With an action plan on green ICT launched in 
2008, Denmark is also at the forefront in terms of eco-friendly usage of ICT. 

Broadband 

Denmark  ranks  first  in  the  EU  in  terms  of  broadband  penetration  rate  (37.3%)  and  features 
complete coverage of fixed broadband networks. 90% of internet connected households subscribe 
to broadband. Mobile connectivity opportunities are used twice as much as the EU average. All 
this  makes  Denmark  one  of  the  top  countries  regarding  broadband  connectivity  for  citizens. 
Enterprises  however  are  not  capitalising  on  broadband  connectivity  at  similar  rates:  broadband 
take-up has been stabilizing over the last years around 80%, in line with the EU27 average.  

Internet Usage 

Denmark is one of the frontrunners in terms of regular and frequent use of the internet, with 80% 
and  71%  of  the  population  accessing  the  internet  at  least  once  a  week  and  almost  every  day, 
respectively.  This  is  well  above  the  EU  averages  for  these  indicators.  In  addition,  the  share  of 
individuals never having used the internet, at 12%, is amongst the lowest in the EU. 

Furthermore, all internet services are used by a larger percentage of the Danish population than is 
average for the EU, whether it be the most common ones, such as sending emails or looking for 
information about goods and services, or the less commonly used ones, such as paying for online 
content, downloading computer or video games or their updates, selling goods and services and 
uploading self-created content.  

Denmark  has  around  50%  availability  of  public  services  for  citizens  online  and  86%  for 
enterprises. As with the majority of Member States, Denmark has a larger uptake of online public 
services  by  enterprises  than  by  citizens.  However,  as  with  other  take-up  indicators,  take-up  of 
online public services in Denmark has one of the highest rates.  

ICTs in the Economy 

Despite losing some places on the European ranking for some indicators, Denmark still performs 
well in the fields of eCommerce and eBusiness, with scores well above average.  

For the ICT sector as a whole, figures are again very positive, both in absolute numbers and in 
terms of ranking. ICT is a significant contributor to the Danish GDP and employment. The R&D 
expenditure  on  ICT  is  relatively  high  and  there is  a  strong  presence  of  both  user  and  specialist 
skills in employment.  

EN 

18 

   EN 

 
95.0 

19.2 

69 
36 
80 

70 
53 

65 
59 

42 
36 
5 
45 

16 
27 
16 

33 
88 
44 

85 

12 
25 
28 

Denmark 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

100.0 
100.0 
24.7 
11.3 
75 
51 
82 

100.0 
100.0 
31.9 
16.2 
79 
63 
83 
1 

100.0 
100.0 
37.3 
70.5 
82 
74 
80 
6 

100.0 
100.0 
35.6 
48.6 
78 
70 
80 
1 
25 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

1 
1 
1 
8 
3 
1 
16 
3 

3 
1 
3 

3 
3 
10 
1 
3 
2 
4 
9 
4 
2 
2 
6 
2 
10 
2 

14 

5 
2 
3 
8 
15 

5 
5 

6 
5 
1 
3 
1 
7 
7 

5 
4 
3 
7 
17 
14 
4 
4 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

73 
57 
14 

69 
63 

48 
38 
5 
49 

19 
24 
19 

87 
56 

32 
32 

78 
65 
10 

74 
68 

55 
46 
17 
57 

27 
28 
20 

42 
88 
43 

87 
55 
5 

17 
34 
34 

76 
66 
12 

74 
68 

56 
47 
22 
57 

34 
38 
26 
4 
53 

50 
86 
58 

88 
61 
7 

22 
33 
36 

37 

17 

80 
71 
12 

76 
73 
14 
59 
52 
19 
61 
11 
36 
14 
37 
36 
23 
3 
47 

44 
27 
90 
65 
8 

20 
38 

57 
85 
24 
38 
43 
22 
19 

4.9 
3.6 
0.58 
34.7 
7.2 
10.5 
24.0 
3.5 

5.1 
3.7 

6.0 
9.1 
23.5 
3.9 

0.51 
30.0 
5.4 
8.1 
22.6 
4.0 

4.9 
8.0 
23.2 
4.0 

22.8 
4.4 

18.4 
3.0 

EN 

19 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
7. 

ESTONIA 

Estonia presents a mixed picture of information society developments. It is strong in the fields of 
eGovernment  and  in  some  of  the  eBusiness  indicators,  including  enterprises'  connectivity,  but 
generally weak in eCommerce. The "Estonian Information Society Strategy 2013" which covers 
the period from 2007-2013, sets as main objective that each citizen should be able to benefit of 
the  opportunities  of  the  information  society  in  every  possible  way  and  actively  participate  in 
public life ("nobody will stay or will be left behind"). It also states that Estonia's economic growth 
is  based  on  the  wide  use  of  ICT  solutions  and  supported  by  a  public  sector  which  is  citizen-
centred, transparent and efficient.  

Broadband 

Estonian households and enterprises have a higher level of broadband connectivity than the EU 
average – with a broadband penetration rate of 24.6%, Estonia is showing the best performance 
of the Member States that joined the EU since May 2004 – and growth is continuing. Moreover, 
94%  of  the  internet  connected  households  use  broadband  connections.  Despite  widespread 
connectivity, few of these broadband subscriptions have speeds above 2MB/s (only 38.9%, one of 
the lowest percentages in Europe). 88% of the enterprises have broadband access, giving Estonia 
a 7th place in the European ranking, up by 20 percentage points relative to four years ago.  

Internet Usage 

Estonia has a somewhat higher proportion of the population that are regular and frequent internet 
users than is average for the EU, and only about a quarter of the population has never used the 
internet, compared to around a third for the EU. With regard to the use of internet services, while 
Estonians are above average users of some services, for others they record low rates of use. On 
the one hand Estonia has the highest rate of internet use for the purpose of uploading self-created 
content, ranks second in terms of the proportion of the population that reads online newspapers 
and has more than the double the percentage of people using internet banking than is average for 
the EU. On the other hand only 1% of the population pay for online content and only 10% buy 
goods and services online. Use of other services is around average. 

Both  the  provision  and  use  of  eGovernment  services  is  more  advanced  in  Estonia  than  the  EU 
average. While 58% of public services for citizens are available online, for enterprises it is 88%. 
Rates of take up are 34% and 77%, respectively.  

ICTs in the Economy 

With  only  11%  and  18%  of  enterprises  selling  and  purchasing  online,  Estonia  is  still  lagging 
behind in the field of eCommerce. The situation is mixed for eBusiness: with the exception of the 
indicators  on  the  automatic  exchange  of  documents  and  sending  and  receiving  e-invoices, 
Estoniais one of the weakest countries in Europe for the other indicators.  

The  latest  figures  reveal  that  the  importance  of  the  Estonian  ICT  sector  in  terms  of  GDP  and 
employment is in line with the EU27 average. The same holds for the percentage of employees 
with ICT user or specialist skills.  

ICT R&D represents one quarter of total R&D, but total R&D expenditure is low. The shares of 
ICT exports and imports have been falling over time.  

EN 

20 

   EN 

 
Estonia 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

90.0 

90.0 

10.3 

13.3 

18.4 

31 
20 
68 

45 
27 

39 
32 

6 
38 
3 
35 

13 

12 

36 
100 
20 

84 
54 

3 
8 
32 

39 
30 
67 

54 
40 
36 

49 
41 

7 
46 
4 
45 

15 
16 
18 

31 

70 
50 

2 
8 
13 

46 
37 
76 
1 

56 
40 
34 

49 
44 

7 
50 
3 
48 

17 
18 
17 

64 
100 
29 

69 
54 
13 

14 
17 

4.9 
2.9 
0.15 
35.3 
13.9 
13.7 
19.9 
2.7 

4.7 
2.9 

11.6 
10.7 
17.8 
2.5 

0.12 
36.9 
13.6 
12.8 
17.2 
2.4 

85.0 
73.0 
21.2 
3.7 
53 
48 
78 
2 
12 

93.9 
80.0 
24.6 
38.9 
58 
54 
88 
2 
16 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

59 
43 
32 

54 
48 

9 
50 
5 
53 

21 
26 
13 
7 

58 
88 
30 

76 
58 
13 

7 
13 

25 

10 

62 
45 
26 

54 
53 
21 
10 
54 
5 
55 
11 
25 
1 
19 
25 
15 
5 
22 

34 
24 
77 
62 
12 

11 
18 

42 
72 
8 
34 
39 
13 
9 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

6.5 
7.7 
19.3 
2.6 

18.9 
2.9 

184 
3.0 

13 
17 
10 
21 
15 
12 
7 
15 
9 

12 
11 
10 

12 
10 
1 
21 
2 
13 
5 
7 
16 
26 
14 
12 
9 
4 
14 

9 

8 
5 
13 
10 
6 

13 
14 

18 
18 
20 
7 
2 
20 
23 

8 
7 
11 
6 
12 
17 
14 
13 

EN 

21 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
8. 

FINLAND 

Finland  is  amongst  the  best  performing  countries  in  Europe  and  is  one  of  the  frontrunners  in 
information society developments in all respects. The ICT sector is very important for the Finnish 
economy The National information society policy is planning to further develop infrastructure, to 
innovate environment and markets, to develop content and services, expertise and preparedness. 
The public sector structures will be revamped and provision of electronic public services will be 
increased.  

Broadband 

In comparison to last year, the broadband penetration rate went down, lowering Finland's ranking 
from 2 to 4. However, just like for coverage, penetration still largely exceeds the EU27 average. 
The share of internet connected households (using broadband connections in 92% of the cases) is 
one of the highest in Europe too. The percentage of broadband subscriptions above 2 Mbps is one 
of the only indicators for which Finland scores below average. Given the presence of one of the 
leading mobile phone manufacturers, the adoption of mobile connectivity could be expected to be 
higher as well.  

Finally,  92%  of  all  enterprises  have  access  to  broadband  internet.  Nevertheless,  Finland  is  no 
longer leading the European ranking in this respect, and scores third. 

Internet Usage 

With almost 4/5th of the population using the internet on a regular basis, mostly via high speed 
broadband connections, Finland ranks as one of the best countries for internet use in the EU. This 
high  broadband  take-up is clearly reflected in the use of Internet services, for which Finland is 
placed among the highest ranking countries on almost all measured indicators. In particular, there 
is nowhere else in the EU where a larger proportion of the population uses the internet to look for 
health information, take courses, look for a job or read a newspaper. 

In the field of eGovernment, Finland is also one of the leading countries. Its use by enterprises 
and  citizens  is  the  highest  and  second  highest  in  Europe  respectively.  However,  online 
availability of services for companies lies below the EU average and has decreased substantially 
in recent years.  

ICTs in the economy 

In no other European country, the ICT sector contributes more to the GDP than in Finland, and its 
share  in  total  employment  is  only  higher  in  Sweden.  Accordingly,  the  (relative)  spending  on 
R&D  is  unseen  in  any  other  country.  ICT  exports  account  for  a  relatively  large  share  of  total 
exports and imports, but this share is decreasing. The importance of ICTs for Finnish companies 
is  reflected  in  the  adoption  of  eBusiness  applications,  which  all  score  above  average.  With  the 
notable exception of customer relation management, the rankings and scores on this dimension do 
not fully match the overall development of the information society in Finland.  

EN 

22 

   EN 

 
2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

90.4 
78.0 
22.4 
30.8 
54 
36 
81 

91.8 
82.0 
27.1 
26.7 
65 
53 
89 
2 

96.0 
91.0 
34.6 
31.9 
69 
63 
91 
2 
8 

95.7 
90.0 
30.7 
60.3 
72 
66 
92 
4 
12 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

Finland 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

89.4 

14.9 

51 
21 
71 

63 
46 

62 
59 

33 
37 
8 
50 

12 
33 
22 

60 
75 
45 

91 
61 

13 
17 
19 

62 
49 
23 

63 
62 

38 
41 
9 
56 

17 
39 
24 

47 

91 
71 

14 
17 
19 

71 
56 
18 

67 
67 

44 
46 
14 
63 

20 
44 
26 

60 
63 
47 

93 
78 
0 

14 
14 
23 

7.9 
4.8 
1.53 
63.1 
17.0 
13.1 
19.9 
4.0 

8.0 
4.8 
1.57 
63.6 
20.2 
14.8 
20.0 
4.3 

8.2 
4.6 

17.4 
13.7 
20.6 
4.3 

10 
7 
4 
15 
6 
4 
3 
11 
10 

4 
4 
4 

5 
4 
12 
6 
1 
7 
1 
17 
5 
5 
4 
1 
1 
1 
7 

6 

2 
7 
1 
1 
26 

10 
15 
7 
13 
9 
12 
3 

1 
2 
1 
1 
6 
6 
9 
5 

75 
62 
17 

71 
68 

48 
50 
13 
66 

24 
47 
26 
13 
30 

80 
50 
50 

94 
78 
0 

15 
15 
19 

27 

26 

78 
66 
13 

74 
73 
9 
51 
57 
14 
72 
7 
34 
9 
33 
51 
26 
14 
31 

53 
18 
95 
81 
0 

16 
13 

49 
74 
18 
28 
25 
20 
25 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

14.6 
13.1 
20.6 
4.2 

20.0 
4.1 

18.4 
3.0 

EN 

23 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
9. 

FRANCE 

France is fairly advanced in the information society, with many benchmarking indicators above 
the  EU  average,  notably  in  the  area  of  broadband,  which  have  translated  in  advanced  internet 
usage.  However,  ICT  usage  by  businesses  and  eSkills  are  weaker  than  other  areas.  Further 
progress  is  expected  from  the  France's  national  strategy  "Digital  France  2012",  the  country’s 
action  plan  for  the  development  of  the  Digital  Economy  by  2012.  The  plan  has  the  goal  of 
making  it  one  of  the  best  ICT  countries  by  2012,  by  providing  100%  coverage  of  fixed  and 
mobile  broadband  and  introducing  digital  television.  The  plan  rests  on  four  priorities:  (1)  to 
provide  access  of  the  whole  population  to  the  internet  and  digital  services,  (2)  to  develop  the 
production and supply of digital content, (3) to increase and diversify usage and digital services 
within  enterprises,  administrations  and  households,  and  (4)  to  modernise  the  governance  of  the 
digital economy. 

Broadband 

The  broadband  market  has  continued  to  grow,  reaching  a  penetration  rate  of  27.7%  in  2008, 
improving France's ranking by two places, and featuring high speeds. There is almost full DSL 
coverage  in  the  whole  country.  62%  of  households  have  an  internet  connection  (92%  are 
broadband),  slightly  exceeding  the  EU27  average.  Mobile  access  to  the  internet  is  not  yet 
developed. Enterprises on the other hand, do take advantage of the high DSL coverage. With 92% 
of the companies having broadband access, France ranks first on this indicator.  

Internet Usage 

In France, regular and frequent rates of internet use have been rising in recent years and they are 
currently somewhat higher than the average for the EU. Around a quarter of the population has 
never used the internet, compared to a third for the EU.  

On  average,  use  by  French  citizens  of  various  internet  services  is  also  above  the  EU  average. 
While the most popular activities are sending emails and looking up information about goods and 
services,  as  in  most  other  countries,  France  is  also  one  of  the  best  countries  for  looking  up 
information for the purpose of learning. The least popular activities include doing online courses, 
paying  for  online  audiovisual  content  and  downloading  computer  or  video  games  and  their 
updates. This is the case for most EU countries. 

Both  availability  and  take  up  of  eGovernment  services  is  above  the  EU  average  in  France.  As 
with most Member States, it is more developed for enterprises than it is for citizens. 

ICTs in the Economy 

France's  performance  on  the  eCommerce  and  eBusiness  dimensions  is  not  exceptional.  For 
eCommerce,  the  share  of  e-turnover  is  equal  to the EU27 average, but scores for the two other 
indicators are below average. For eBusiness, the rankings are relatively low, with the exception 
of the use of applications for integrating internal business processes by large enterprises. Despite 
high connectivity in Europe, French enterprises do not seem to take advantage of this opportunity 
to boost eBusiness and eCommerce.  

The ICT sector's share in GDP and employment is in line with the European average, just like the 
ICT R&D expenditure. More could be expected however in terms of eSkills.  

EN 

24 

   EN 

 
France 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

96.4 
87.9 
16.4 
30.5 

90.8 

11.2 

34 

98.4 
96.5 
20.4 
40.6 
41 
30 
86 

98.5 
96.7 
23.3 
54.7 
49 
43 
89 
1 
7 

100.0 
100.0 
27.7 
64.4 
62 
57 
92 
1 
10 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

1 
1 
7 
14 
11 
8 
1 
19 
14 

10 
10 
11 

11 
9 
5 
8 
18 
9 
7 
22 
3 
9 
8 
5 
5 
9 
3 

9 

6 
4 
16 
7 
5 

9 
11 
13 

14 
9 
16 
12 
15 
22 
17 

10 
6 
7 
12 
15 
18 
19 
18 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

39 
26 
46 

34 
36 

22 
9 

18 

10 
13 
6 

58 
75 
26 

66 
51 
11 

57 
41 
32 

48 
55 

35 
18 
7 
32 

17 
29 
13 
2 
43 

58 
88 
41 

69 
59 
9 

10 

9 

63 
47 
26 

57 
57 
17 
40 
22 
10 
40 
6 
38 
5 
24 
39 
17 
4 
47 

43 
25 
73 
67 
13 

12 
13 
18 

46 
81 
11 
29 
20 
12 
14 

42 
63 

4.5 
3.2 
0.36 
26.6 
7.5 
9.4 
17.1 
3.1 

4.5 
3.1 
0.34 
25.5 
7.1 
8.9 
16.9 
3.0 

4.4 
3.1 

7.2 
8.9 
16.9 
3.3 

5.2 
7.6 
17.7 
2.4 

17.8 
2.8 

18.4 
3.0 

EN 

25 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
10. 

GERMANY 

Germany is just outside the leading countries for information society development with most of 
benchmarking  indicators  having  values  around  the  EU  average.  However,  there  is  room  for 
improvement in the fields of eGovernment (especially for enterprises) and eBusiness.  

Broadband 

The  broadband  market  has  expanded  further  compared  to  the  previous  year.  The  latest  figures 
reveal improvements on every indicator. DSL coverage has increased, particularly in rural areas. 
The broadband penetration rate exceeds the EU average, yielding a 9th rank. Three quarters of all 
households have internet access but only 73% of them use broadband connections and only half 
of all broadband subscribers access speeds above 2MB/s. On the other hand, the use of wireless 
laptop connections is getting widespread. Significant progress has also been made in broadband 
connectivity by enterprises, exceeding the EU average rate for the first time.  

Internet Usage 

Germany performs relatively well in terms of rates of regular and frequent internet users in the 
population.  However,  it  is  not  one  of  the  most  connected.  Only  20%  of  German  citizens  have 
never  used  the  internet,  compared  to  33%  for  the  EU  as  a  whole.  Take  up  of  most  internet 
services  is  above  the  EU  average,  with  the  exception  of  reading  online  newspapers  and  doing 
online  courses.  Germany  has  the  highest  rate  of  population  downloading  computer  or  video 
games or their updates. 

The  online  availability  of  public  services  exceeds  the  EU27  average,  for  both  citizens  and 
enterprises. However, take-up by enterprises is lagging in EU comparison. Despite this, use of e-
procurement is average. 

ICTs in the Economy 

Germany  shows  a  mixed  picture  in  the  area  of  eBusiness:  for  some  indicators  like  the  use  of 
applications to access Human Resources services, Germany is among the leading countries, while 
for  others  relating  to  the  integration  of  internal  business  processes  and  to  supply  chain 
management, it scores weakly.  

The indicators on the ICT sector show that Germany is in line with the EU averages.  

EN 

26 

   EN 

 
Germany 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

92.6 
58.5 
18.1 
7.7 
67 
34 
73 
1 

95.7 
87.5 
23.8 
32.0 
71 
50 
80 
2 
14 

96.6 
89.7 
27.5 
53.6 
75 
55 
84 
2 
18 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

90.7 

8.4 

60 
18 
54 

50 
30 

51 
52 

37 
15 
14 
26 

8 

14 

27 
75 
33 

36 
17 

11 
18 
47 

92.0 
55.0 
12.8 
2.1 
62 
23 
62 

54 
34 
29 

42 

44 
24 
13 

13 
16 
41 

59 
40 
26 

60 
60 

49 
19 
20 
32 

12 
34 
17 

27 
75 
32 

49 
37 
11 

14 
18 
48 

64 
46 
23 

64 
63 

52 
21 
21 
35 

15 
41 
17 
2 
27 

64 
88 
43 

56 
43 
12 

11 
24 
52 

19 

30 

68 
51 
20 

67 
66 
14 
53 
21 
18 
38 
18 
29 
5 
21 
41 
16 
2 
28 

33 
10 
56 
45 
10 

33 
68 
16 
35 
27 
12 
26 

4.8 
2.5 
0.39 
22.3 
10.1 
11.6 
19.7 
3.0 

4.6 
2.6 
0.38 
22.3 
9.6 
11.3 
20.2 
3.2 

4.7 
2.6 

9.2 
11.1 
20.3 
3.3 

7.3 
9.7 
19.8 
3.2 

18.3 
3.1 

18.4 
3.0 

9 
9 
9 
17 
5 
10 
12 
18 
4 

7 
8 
7 

6 
6 
9 
5 
19 
3 
10 
1 
12 
7 
12 
4 
7 
16 
8 

8 

9 
15 
25 
19 
10 

22 
20 
11 
5 
7 
21 
2 

9 
12 
6 
17 
10 
10 
17 
9 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

EN 

27 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
11. 

GREECE 

Greece has experienced good progress in the area of broadband over recent years. However, the 
information  society  in  Greece  is  still  lagging  behind  in  comparison  to  general  developments  in 
the  EU.  Scores  for  the  eBusiness  dimension  are around the European average, but for all other 
indicators, there is a serious gap between Greece and the large majority of other countries. To fill 
the gap, Greece has been implementing an ambitious 'Digital Strategy 2006-2013' plan, aiming to 
perform a "Digital Leap to Productivity and Quality of life", by leveraging EU Structural Funds. 
The Digital Strategy comprises two main objectives: enhanced business productivity through the 
use  of  ICT;  and  improved  quality  of  life  through  ICT.  Particular  emphasis  has  been  given  to 
increase digital literacy among students and the younger generation through projects to encourage 
access  to  broadband  ('Diodos'),  to  subsidise  the  purchase  of  laptops  of  top  ranking  first  year 
students  ('See  your  life  digitally'),  an  education-focused  initiative  (starting  in  2009)  to  provide 
laptops  to  school  pupils  aimed  at  getting  them  acquainted  with  new  technologies  early  on 
('Digital Classroom'), and certified training courses for all students ('e-ducate').  

Broadband 

In comparison to the situation five years ago, Greece's performance in broadband has improved 
significantly  thanks  to  the  implementation  of  the  electronic  communications  regulatory 
framework  and  of  the  "Broadband  Action  Plan"  that  used  Structural  Funds  to  stimulate 
broadband  investments  and  extend  coverage  in  Greek  regions.  Total  DSL  coverage  increased 
from 9% (in 2004) to 88% in 2008, DSL coverage in rural areas rose from 0% to 55%, and take 
up reaches 13.4% of the population, up from 0.5%. Despite good progress over 2007, households' 
connectivity  remains  low  and  stands  at  only  half  of  the  European  average.  Connectivity  of 
enterprises  is  somewhat  better,  but  still  significantly  lower  than  for  most  EU  Member  States. 
Mobile broadband is emerging.  

Internet Usage 

In Greece, a third of the population uses the internet regularly, 23% are frequent users and 56% 
have never used the internet. The country also consistently ranks as one of those with the lowest 
use of various internet services. Most internet users are active in sending emails and looking for 
information on goods and services. Looking up information for the purpose of learning, reading 
online  news  papers  and  downloading/listening  to/watching  music  and/or  films  are  also  popular 
activities among Greek internet users.  

The availability of eGovernment services, for citizens and enterprises, in Greece is below the EU 
average, though it has grown substantially in recent years. Take up of eGovernment services by 
citizens  is  very  low  and  has  not  shown  much  improvement.  By  contrast,  at  78%,  take  up  by 
enterprises is high, 10 p.p. above the EU average.  

ICTs in the Economy 

No significant progress has been made over the years in terms of eCommerce. The situation is far 
more positive for eBusiness, where scores are in line with the European average. Only the use of 
e-invoices is significantly behind.  

Information  on  the  impact  of  ICTs  on  the  Greek  economy  is  limited  with  no  information 
available  on  size  and  growth  of  the  ICT  sector.  Indicators  on  ICT  exports  and  eSkills  have 
stabilised over time and remain among the lowest in Europe. 

EN 

28 

   EN 

 
Greece 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

12.0 
0.0 
1.4 
0.0 
22 
1 
44 

18.0 
10.0 
4.4 
9.7 
23 
4 
58 
0 

86.3 
50.0 
9.1 
30.0 
25 
7 
72 
1 
1 

88.0 
55.0 
13.4 
43.7 
31 
22 
71 
1 
3 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

9.0 

0.5 

17 
0 
21 

17 
9 

15 
14 

1 
11 
0 
1 

4 
6 
2 

18 
50 
8 

77 
45 

2 
6 
14 

18 
11 
73 

14 
17 

2 
9 
1 
1 

4 
2 
2 

7 

81 
56 
21 

2 
7 
14 

23 
13 
65 

17 
23 

5 
14 
0 
2 

5 
6 
4 

17 
50 
9 

84 
76 
11 

3 
7 
11 

22 
21 
23 
20 
25 
25 
22 
24 
24 

26 
25 
25 

26 
24 
25 
24 
22 

25 
24 
23 
23 
19 
26 
24 
21 
15 

18 

25 
25 
11 
9 
18 

16 
19 
20 

17 
19 
12 
20 
20 
13 
12 

19 
5 
27 
27 
24 
26 

28 
19 
62 

21 
28 

8 
16 

4 

8 
8 
5 
2 
5 

33 
63 
12 

82 
77 
10 

2 
6 
8 

10 

15 

33 
23 
56 

26 
31 
4 
9 
19 

5 
6 
19 
2 
16 
10 
5 
2 
22 

10 
4 
78 
62 
7 

3 
6 
9 

42 
71 
14 
20 
13 
20 
15 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

3.1 
1.5 
0.09 
54.5 
1.2 
4.7 
12.1 
2.4 

0.07 
36.1 
1.0 
4.2 
12.3 
2.2 

2.1 
5.1 
13.0 
2.1 

1.0 
4.9 
12.7 
2.2 

12.9 
2.0 

18.4 
3.0 

EN 

29 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
12. 

HUNGARY 

The share of Internet users in Hungary is increasing and has caught up with EU average levels. 
The  information  society  in  Hungary  however  is  still  lagging  behind  in  comparison  with  the 
general developments in Europe, with most of the other benchmarking indicators below the EU 
average. Broadband is widely available, and the strength of the ICT sector with the good eSkills 
base  are  strategic  assets  for  in  this  country.  Furthermore,  Hungary  has  launched  specific 
programmes  and  action  plans  in  the  areas  of  eInclusion  and  eBusiness,  notably  the  set  up  of 
public access points for rural and socially disadvantaged, the 'Digital Literacy Action Plan', and 
the  "e-Economy  Action  Plan"  designed  to  strengthen  the  digital  maturity  of  SMEs  and  remove 
barriers to ICT introduction and use.  

Broadband 

DSL  coverage  in  Hungary  is  above  EU  average.  Households  are  increasingly  connected  to  the 
internet.  The  share  of  households  in  the  population  using  broadband  connections  has  increased 
significantly  during  2007  and  nowadays  87.5%  of  connected  households  have  broadband, 
indicating  that  Hungary  has  managed  to  leapfrog  slower  access  technologies.  Enterprises' 
connectivity remains below EU average and broadband penetration remains among the lowest in 
the EU.  

Internet Usage 

Internet use has expanded in Hungary in recent years and the percentages of regular and frequent 
internet users are equal to those for the EU average. Use of a number of internet services is also 
similar to the EU average. However, for some services, there are larger differences. On the one 
hand, Hungary exhibits an above average percentage of the population downloading computer or 
video  games  or  their  updates  and  uploading  self-created  content.  On  the  other  hand,  it  has  a 
below  average  proportion  of  the  population  buying  goods  and  services  online  and  doing  their 
banking over the internet. 

Both the availability and use of eGovernment services for the citizens is at the same level as the 
EU average. For enterprises, however, the rates are lower, especially for availability.  

ICTs in the Economy 

Of all turnover, 12% is generated by eCommerce, a figure equal to the EU average. Nevertheless, 
the  share  of  enterprises  selling  or  purchasing  online  is  among  the  lowest  in  Europe.  For  the 
eBusiness dimension, Hungary persistently shows low rankings, with all indicators giving below 
average scores. 

Despite these difficulties, Hungary has a relatively large ICT sector that represents approximately 
a fifth of its exports, the third highest in the EU, and the percentage of persons employed with 
ICT user skills exceeds the EU average. The ICT sector contributes significantly to the GDP and 
employment as well, ranking 4th and 3rd for these indicators respectively. ICT-related R&D drives 
more  than  a  quarter  of  total  R&D  but  R&D  expenditure  as  a  percentage  of  GDP  remains 
generally low.  

EN 

30 

   EN 

 
Hungary 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

70.0 

3.6 

14 
6 

85.0 
76.0 
6.1 
2.0 
22 
11 
48 

89.0 
77.0 
9.9 
13.4 
32 
22 
61 
1 

91.0 
80.0 
14.2 
44.8 
38 
33 
70 
1 
2 

93.7 
87.4 
16.3 
33.4 
48 
42 
72 
2 
4 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

21 
18 

20 
19 

4 
14 
1 
3 

3 
8 
6 

8 
25 
16 

35 
23 

6 
14 

34 
20 
60 

31 
25 

8 
18 
1 
6 

7 
10 
10 

18 

3 
4 
5 

42 
29 
52 

37 
35 

7 
25 
3 
8 

12 
17 
12 

50 
50 
17 

45 
28 
8 

7 
9 
11 

6.7 
3.9 
0.05 
12.7 
23.1 
20.6 
20.5 
2.9 

7.0 
3.9 
0.05 
13.1 
23.4 
19.1 
20.5 
2.7 

6.4 
3.9 

23.3 
18.5 
20.6 
2.9 

49 
37 
46 

47 
43 

11 
28 
4 
12 

16 
23 
13 
2 
19 

50 
50 
25 

55 
44 
8 

6 
4 
7 

4 

5 

56 
43 
37 

53 
49 
17 
14 
33 
5 
13 
13 
30 
2 
18 
29 
14 
2 
22 

25 
11 
60 
50 
9 

12 
4 
7 

27 
67 
9 
19 
5 
14 
5 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

21.5 
18.6 
20.3 
2.7 

20.9 
2.9 

18.4 
3.0 

14 
11 
22 
23 
19 
17 
21 
16 
21 

15 
13 
16 

13 
13 
6 
19 
11 
15 
22 
3 
11 
21 
16 
9 
10 
15 
16 

14 

15 
14 
23 
16 
13 

8 
22 
23 

25 
21 
19 
21 
27 
18 
25 

4 
3 
20 
23 
3 
3 
7 
14 

EN 

31 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
13. 

IRELAND 

Ireland  provides  a  mixed  image  of  information  society  developments,  with  good  scores  for 
eCommerce and eGovernment services for enterprises, but also levels of connectivity and usage 
of ICTs by citizens and businesses very close to the EU average. Ireland is developing a 'National 
Knowledge Society Strategy' focused on the development of its knowledge economy in order to 
help accelerate the development of knowledge-intensive areas such as: digitally traded services; 
eLearning products and services; and clinical trial infrastructure. More generally the Strategy will 
bring together the various actions and supports which will result in Ireland having the ability to 
develop, produce, licence and export products and services based on knowledge-intensive ideas. 

Broadband 

In 2007, fixed broadband penetration reached 20.2% of the population, slightly below the EU27 
average of 22.9%. 49% of broadband subscriptions exceed the 2MB/s threshold, giving Ireland 
only the 19th place on the speed ranking. 

The take-up of broadband internet by households has been increasing swiftly, but narrowband is 
still relatively widespread (one third of all connections). Ireland's rankings for fixed connections 
are average, but the countries ranks high (5th) for wireless laptop connections.  

83% of the enterprises have broadband internet access, in line with the EU27 average.  

Internet Usage 

Internet usage by Irish citizens is similar to that for the EU average: 57% of the population uses 
the  internet  on  a  regular  basis  and  46%  are  frequent  users.  The  proportion  of  those  who  have 
never used the internet is also around a third. Take up of services, on the other hand, is generally 
lower than for the EU as a whole, except for ordering goods online, which at 36% is somewhat 
larger, and sending emails, which is equal to, the EU average.  

In the area of eGovernment, Ireland records below average availability of online public services. 
Despite this, take up by citizens is similar to the EU average and take up by enterprises is one of 
the best in Europe, with 91% of enterprises using eGovernment services. Ireland is even the most 
advanced country for the take up of e-procurement in the EU. 

ICTs in the Economy 

More  than  27%  of  all  Irish  exports  come  from  the  ICT  sector,  the  highest  share  in  Europe. 
Moreover,  Ireland  is  one  of  the  leading  countries  for  the  share  of  R&D  devoted  to  ICT. 
Surprisingly, on the other hand, the country ranks only 24th for specialist eSkills and the share has 
been  slowly  declining.  This  could  indicate  that  there  is  an  important  concentration  of  e-
knowledge in few, R&D intensive companies. 

The business side of the information society is better developed. Ireland shows some very good 
ranking for the eBusiness dimension, and it is one of the frontrunners in Europe in eCommerce .  

EN 

32 

   EN 

 
Ireland 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

71.0 

3.4 

40 
3 
32 

82.3 
56.5 
6.7 
6.9 
47 
7 
48 

85.6 
64.0 
12.3 
17.1 
50 
13 
61 
1 

89.2 
73.3 
17.4 
18.4 
57 
31 
68 
3 
11 

90.5 
77.0 
20.2 
49.4 
63 
43 
83 
2 
18 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

27 
12 

27 
22 

14 
5 
1 
10 

3 
6 
3 

30 
75 
14 

69 
32 

18 
19 
33 

31 
17 
55 

31 
29 

19 
4 
1 
13 

4 
10 
2 

18 

76 
42 
14 

20 
21 
41 

44 
25 
42 

45 
42 

28 
8 
4 
21 

9 
8 
6 

30 
75 
26 

84 
56 
21 

17 
23 
53 

51 
32 
35 

48 
44 

33 
10 
3 
24 

10 
12 
7 
3 
16 

40 
63 
32 

89 
69 
22 

19 
27 
55 

26 

23 

57 
39 
32 

53 
46 
8 
36 
17 
3 
28 
5 
19 
2 
13 
19 
9 
3 
21 

27 
18 
91 
68 
26 

18 
25 
54 

62 
86 
16 
23 
21 
10 
24 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

0.44 
53.8 
27.6 
12.3 
19.4 
2.8 

0.48 
58.1 
27.2 
12.3 
18.8 
2.6 

27.0 
12.1 
18.9 
2.5 

27.6 
10.4 
18.9 
2.4 

19.2 
2.3 

18.4 
3.0 

20 
18 
14 
19 
10 
15 
13 
17 
5 

13 
16 
13 

14 
17 
14 
10 
25 
19 
13 
25 
21 
20 
22 
20 
17 
11 
17 

17 

14 
6 
2 
5 
1 

3 
3 
1 

2 
3 
10 
19 
14 
24 
4 

5 
2 
1 
9 
13 
24 

EN 

33 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
14. 

ITALY 

Italy presents a mixed picture of information society developments. It shows good scores in terms 
of  availability  of  eGovernment  services  and  eBusiness  adoption  but  still  lags  behind  for  fixed 
connectivity,  eCommerce  and  the  use  of  the  internet  by  households.  An  important  framework 
initiative  has  been  launched  in  2008  to  enhance  public  services  (the  "  new  Strategic  Plan  for 
Innovation of the Italian Government"). The “Linea Amica” (friendly line) has been launched at 
the beginning of 2009 to enhance citizens' accessibility to public on-line services. Those who are 
not  familiar  with  internet  can  contact  Linea  Amica  by  calling  a  toll  free  number  either  from  a 
fixed line or from a mobile phone. A “Programme for infrastructural broadband coverage”, was 
activated  by  the  Government  in  coordination  with  Italian  Regions,  to  reach  99%  of  population 
with a broadband connection with speeds between 2 and 20 Mb/s by 2012. The programme will 
increase the capacity of access networks, both through fixed and wireless technologies.  

Broadband 

Fixed  broadband  penetration  increased  in  2008,  but  is  still  roughly  4  p.p.  below  the  EU27 
average. Total DSL coverage is high, and the latest figures reveal that this is now the case in rural 
areas  too,  thanks  to  significant  progress  in  the  past  two  years.  Almost  70%  of  broadband 
subscribers  access  speeds  above  2MB/s  but  the  percentage  of  internet-connected  households 
remains one of the lowest in Europe. Although the figure has doubled in two years, less than one 
in three households has a broadband connection. Enterprises' broadband connectivity on the other 
hand is comparable to the EU average. Mobile broadband appears well established.  

Internet Usage 

Only  a  minority  of  Italians  use  the  internet  on  a  regular  and/or  frequent  basis  and  half  of  the 
population has still never used the internet at all. Progress in getting more people online has also 
been rather gradual. As such, Italy ranks as one of the least internet active countries in Europe. 
Correspondingly,  the  take-up  of  internet  services  is  also  weak.  The  most  popular  activities  are 
also  the  most  common  ones  undertaken  at  EU  level;  namely,  sending  emails  and  looking  up 
information about goods and services. Italian citizens are also approaching the European average 
in terms of looking up information for the purposes of learning.  

Italy scores relatively well in the provision of eGovernment services, with 58% of public services 
for citizens and 88% for enterprises available online. While take up of these services is relatively 
good for enterprises, as with general connectivity, take up by citizens is low.  

ICTs in the Economy 

The importance of eCommerce in the Italian economy is negligible. For eBusiness, the situation 
is  far  more  positive.  For  most  indicators,  the  EU27  average  is  exceeded.  Only  applications  for 
employees  to  access  HR  services  are  much  rarer  than  in  other  countries.  Most  enterprises  thus 
seem  to  acknowledge  the  importance  of  the  Internet  as  a  business  tool.  The  ICT  sector  is 
comparable  to  the  European  average  in  terms  of  GDP  and  employment  contribution.  The  ICT 
R&D share to total R&D is at EU average, but R&D spending as a whole in Italy is particularly 
low. Finally, the percentage of employees with ICT specialist skills is below average; while ICT 
user skills are at EU average. 

EN 

34 

   EN 

 
2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

87.0 
44.6 
11.8 
4.2 
39 
13 
57 

89.0 
50.5 
14.5 
4.3 
40 
16 
70 
2 

94.0 
81.7 
17.1 
45.2 
43 
25 
76 
3 
7 

95.3 
82.0 
19.0 
68.3 
47 
31 
81 
3 
10 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

Italy 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

85.0 

8.0 

34 

23 

26 
24 

27 
88 

65 
35 

3 
7 
6 

28 
27 
62 

26 
21 

6 
13 
2 
8 

5 
9 
5 

14 

73 
29 
10 

2 
3 
4 

31 
29 
59 

29 
23 

9 
13 
3 
9 

5 
12 
6 

36 
88 
16 

87 
49 
7 

2 
3 
10 

3.9 
2.7 
0.13 
25.2 
3.9 
8.0 
17.6 
2.8 

3.9 
2.7 
0.14 
25.1 
3.9 
7.5 
17.5 
2.8 

4.0 
2.6 

3.8 
6.9 
18.9 
2.9 

11 
15 
16 
10 
21 
24 
14 
13 
13 

23 
19 
22 

23 
25 
19 
20 
24 
18 
23 
27 
27 
27 
26 
22 
22 
17 
12 

9 

23 
22 
9 
21 
12 

24 
18 

8 
7 
25 
15 
5 
8 
13 

12 
11 
14 
13 
25 
24 
12 
19 

34 
31 
54 

31 
27 

10 
17 
4 
12 

8 
16 
7 
2 
21 

58 
88 
17 

84 
35 
7 

2 
2 
10 

34 

15 

37 
35 
50 

34 
30 
7 
11 
17 
4 
13 
4 
15 
0 
9 
16 
7 
2 
24 

15 
5 
82 
42 
9 

3 
12 

49 
82 
6 
27 
29 
21 
14 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

2.6 
6.1 
19.4 
2.8 

19.4 
2.7 

18.4 
3.0 

EN 

35 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
15. 

LATVIA 

The  information  society  in  Latvia  is  still  lagging  behind  in  comparison  with  the  general 
developments  in  the  EU,  although  internet  users  are  actively  taking  up  advanced  services.  The 
wide  dissemination  of  internet  usage  in  the  population  and  a  good  skill  base  are  laying  the 
foundations  for  further  developments.  Several  important  initiatives  have  been  taken  in  2008  to 
boost information society. In particular, the approval by the Government of a list of high-priority 
projects  related  to  information  society  and  eServices  (  education,  culture,  health  care, 
employment, social security etc ) submitted by the ministries and other institutions subordinated 
to  them.  Furthermore,  the  'Latvian  Educational  System  Informatization  Programme  for  2007-
2013'  envisages  the  establishment  of  an  educational  information  system,  teacher  training  in  the 
use of ICT, development of electronic education materials, establishment of an interactive portal 
for teachers and parents, computerisation of schools and libraries and a number of other measures 
to improve the quality of education. 

Broadband 

Total  DSL  coverage  in  Latvia  grew  further  to  reach  88%  of  the  population,  exceeding  the  EU 
average. However, broadband coverage in rural areas remains an issue and broadband penetration 
is  still  lower  than  average,  as  is  the  connectivity  of  households.  With  only  62%  of  enterprises 
having broadband internet access, Latvia is placed at the bottom of the European ranking as well 
(23rd). No significant progress can be observed in the area of broadband over the last year.  

Internet Usage 

The presence of regular and frequent internet users in Latvia is comparable to that for the EU as a 
whole.  Take-up  of  internet  services  is  also  generally  good.  Rates  of  participation  for  the  more 
popular  activities  such  as  sending  emails  and  looking  up  information  about  goods  and  services 
are  similar  to  the  EU  average  and  for  a  number  of  other  services  rates  of  use  are  higher.  In 
particular,  Latvia  records  particularly  large  above  average  rates  of  the  population  using  the 
internet  for  reading  online  newspapers  (+18  p.p.),  internet  banking  (+10pp.),  uploading  self-
created content (+8 p.p.), doing online courses (+5 p.p.) and downloading video games (+5 p.p.). 
For  a  small  number  of  services  (seeking  information  for  learning  purposes,  ordering  goods),  it 
records relatively low rates of use by its citizens. The take-up of all services, for which there is 
comparable data, has increased since last year.  

The  availability  of  online  public  services  is  very  low,  both  for  citizens  and  for  enterprises. 
Subsequently, the use of eGovernment also lies far below the European average. 

ICTs in the Economy 

eCommerce and eBusiness are not particularly developed yet in Latvia. Despite improvements in 
terms  of  rankings  and  absolute  figures,  the  three  indicators  of  eCommerce  remain  below  the 
EU27 average. In eBusiness dimension, indicators are at or below EU average.  

Data on the size of the ICT sector are not available and other indicators suggest that ICTs do not 
yet play an important part in the Latvian economy. The percentage of persons employed with ICT 
user skills is above average, but ICT specialists score less well. 

EN 

36 

   EN 

 
Latvia 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

2.4 

15 
5 
45 

27 
16 

25 
19 

3 
19 
1 
12 

9 
8 
9 

8 
0 
13 

40 
15 

5.7 
0.3 
31 
14 
48 

36 
23 
51 

33 
27 

5 
24 
1 
16 

11 
7 
10 

13 

35 
15 
0 

1 
1 
1 

72.0 
37.0 
10.5 
7.6 
42 
23 
59 
0 

87.0 
65.0 
15.0 
32.6 
51 
32 
57 
1 
3 

88.0 
68.0 
17.4 
73.0 
53 
40 
62 
1 
10 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

46 
31 
45 

41 
36 

8 
27 
2 
22 

17 
12 
11 

8 
13 
25 

40 
21 
0 

1 
2 
3 

52 
37 
39 

46 
39 

11 
18 
2 
28 

20 
11 
9 
6 
5 

25 
38 
18 

45 
26 
6 

2 
2 
5 

25 

10 

57 
42 
34 

49 
49 
19 
16 
33 

39 
13 
33 
4 
24 
24 
16 
8 
13 

16 
6 
55 
39 
8 

7 
6 
9 

36 
60 
11 
19 
20 
20 
9 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

1.6 
0.02 
12.1 
3.1 
6.5 
17.0 
3.3 

1.7 
0.02 
8.4 
3.4 
6.7 
16.6 
3.5 

1.6 

4.1 
7.0 
19.3 
3.3 

4.1 
7.1 
21.0 
3.3 

5.0 
2.7 
0.31 
26.4 

21.3 
2.7 

18.4 
3.0 

23 
20 
19 
6 
16 
18 
23 
20 
12 

14 
14 
15 

16 
14 
2 
18 
13 

9 
4 
8 
10 
9 
16 
8 
2 
23 

21 

22 
20 
26 
23 
16 

15 
20 
21 

20 
22 
17 
22 
16 
14 
21 

14 
25 
24 
22 
19 
6 
20 

EN 

37 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
16. 

LITHUANIA 

Fast progress in internet usage by individuals and growth in eCommerce activities are laying the 
foundations  for  further  information.  The  Strategy  for  Information  Society  Development  in 
Lithuania  has  given  priority  to  the  creation  of  ICT  competence  in  the  population  (e-skill)  and 
social cohesion (e-Inclusion). The modernization of the public administration through the use of 
ICTs and the protection of the Lithuanian culture (e-content) are also main objectives of the ICT 
strategy.  

Broadband 

Broadband coverage in rural areas has experienced significant progress in recent years. In 2008, 
fixed broadband penetration increased to 17.5%, moving 4 places up since last year, but still lags 
behind  the  EU27  average  of  23%.  Despite  progress,  the  connectivity  of  households  remains 
below average and the situation is even weaker for enterprises, as Lithuania ranks at the bottom 
of the list. New mobile connectivity usages are not yet developed. 

Internet Usage 

Corresponding  to  its  low  level  of  connectivity,  Internet  use  by  Lithuanian  households  also 
remains below average. At 43% Lithuania also has an above average proportion of the population 
that  has  never  used  the  internet.  Nevertheless,  the  share  of  regular  and  frequent  users  has 
increased  substantially  over  the  past  four  years;  from  26  to  50%  and  from  13  to  38%, 
respectively. 

The take-up of internet services too shows a sharp increase in comparison to four years ago. For 
some  services,  Lithuania  ranks  among  the  top  ten  users  e.g.  reading  online  newspapers, 
downloading games, music of films and doing online courses. For other indicators, however, use 
is lower than the average. 

The online availability of public services for citizens is only half of the EU average, and has not 
increased since 2004. Take up by citizens is below the EU average but is increasing. Availability 
is higher for services for enterprises, though but still below average, and take up by enterprises 
exceeds the EU average by 18pp.  

ICTs in the Economy 

In only 3 other countries more enterprises sell online than they do in Lithuania, and the country 
ranks 9th for the share of firms purchasing online. In general, 8% of total turnover in Lithuania 
comes from eCommerce.  

In terms of eBusiness, applications for integrating internal business processes, for HR services or 
for  Customer  Relation  Management  are  still  rare.  On  the  other  hand,  ICTs  are  often  used  to 
exchange documents, to share information on Supply Chain Management and for e-invoices.  

ICTs have a minimal impact on the Lithuanian economy. R&D investment is very small, as are 
exports of ICT products. User skills are widespread among Lithuanian employees, but nowhere 
else in Europe specialist skills are lacking more.  

EN 

38 

   EN 

 
Lithuania 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

82.0 
54.6 
6.8 
0.7 
16 
12 
57 

83.0 
58.0 
10.6 
4.0 
35 
19 
57 
0 

87.9 
67.5 
13.7 
14.0 
44 
34 
53 
0 
2 

88.4 
68.5 
17.5 
33.3 
51 
43 
56 
1 
3 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

3.8 

12 
4 
50 

26 
13 

23 
15 

1 
21 
0 
7 

8 

4 

25 
63 
10 

65 
30 

2 
5 
13 

30 
16 
61 

26 
22 

2 
24 
1 
10 

11 
9 
7 

12 

72 
52 
8 

2 
6 
7 

38 
23 
54 

32 
30 

4 
30 
2 
15 

17 
15 
9 

25 
63 
13 

76 
56 
13 

5 
13 
17 

21 
19 
18 
24 
18 
16 
26 
25 
23 

18 
17 
19 

20 
20 
15 
25 
5 
20 
14 
6 
9 
18 
13 
19 
14 
7 
18 

21 

16 
10 
7 
3 
2 

13 
4 
9 

27 
24 
18 
9 
4 
3 
24 

22 
18 
21 
20 
3 
27 

45 
30 
49 

39 
36 

6 
32 
1 
21 

20 
19 
10 
5 
20 

25 
50 
18 

76 
60 
16 

5 
14 
18 

15 

9 

50 
38 
43 

42 
37 
8 
6 
43 
1 
27 
12 
32 
3 
19 
21 
10 
4 
20 

20 
13 
86 
75 
20 

8 
22 
25 

23 
55 
10 
33 
35 
29 
8 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

3.2 
1.8 
0.03 
17.8 
5.3 
6.9 
17.5 
2.0 

2.8 
1.8 
0.03 
20.5 
4.8 
6.8 
18.8 
1.4 

4.4 
6.4 
19.4 
1.4 

4.3 
6.4 
21.2 
1.5 

23.4 
1.9 

18.4 
3.0 

EN 

39 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
17. 

LUXEMBOURG 

Luxembourg  is  well  advanced  in  the  information  society,  with  many  benchmarking  indicators 
significantly  above  the  EU  average,  in  particular  in  the  area  of  broadband  connectivity, 
households' Internet usage and eSkills endowments. The country is also very active in Green IT: 
all  the  companies  have  accepted  the  challenge  and  a  variety  of  concrete  solutions  have  been 
deployed to significantly reduce energy use in other sectors of the economy and in the society as 
a whole.  

Broadband 

Luxembourg has further improved its broadband penetration since last year, reaching 28.8% and 
rising  2  places  in  the  EU  ranking.  There  is  full  DSL  coverage  and  the  use  of  wireless  laptop 
connections  is  the  highest  in  Europe.  The  good  infrastructure  is  reflected  in  the  percentage  of 
households connected to (broadband) internet (80%).  

Speeds  are  the  only  downside  in  the  connectivity  dimension:  only  one  in  two  broadband 
connections is faster than 2MB/s.  

Internet Usage 

Luxembourg performs well in terms of the proportion of its population that are using the internet. 
77% of citizens are regular internet users, most accessing the internet almost every day, and only 
16% have never used the internet. Use of various internet services is also high in comparison to 
other EU Member States; with Luxemburg exhibiting above average use by its citizens of all but 
two  activities:  looking  for  a  job  and  downloading  computer  or  video  games  or  their  updates. 
Luxemburg has the highest proportion of its population using the internet to look for information 
for the purpose of learning.  

Despite below average availability, the use of eGovernment services by citizens and enterprises is 
one of the highest in Europe.  

ICTs in the Economy 

There are fewer enterprises in Luxembourg selling and purchasing online relative to EU averages. 
eBusiness on the other hand is well developed, with rankings ranging from 6th to 14th place.  

No  information  is  available  on  the  size  of  the  ICT  sector  in  Luxembourg,  but  exports  are 
significant  despite  a  decline  since  2006.  The  workforce  displays  the  highest  user  eSkills  and 
second  highest  specialist  eSkills  in  Europe  (an  improvement  of  two  places  since  last  year). 
Together  with  the  high  connectivity  rate  and  widespread  take  up  of  internet  services  in  the 
general  population,  this  forms  a  very  good  starting  point  for  further  information  society 
developments.  

EN 

40 

   EN 

 
Luxembourg 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

100.0 

8.1 

59 
16 
48 

100.0 
100.0 
15.5 
7.7 
65 
33 
64 

100.0 
100.0 
21.5 
8.1 
70 
44 
76 
1 

100.0 
100.0 
25.4 
12.4 
75 
58 
81 
4 
31 

100.0 
100.0 
28.8 
53.0 
80 
61 
87 
4 
31 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

59 
36 

59 
53 

40 
28 
5 
35 

15 
41 
11 

8 
38 
45 

71 
26 

11 
34 

63 
44 
29 

63 
61 

39 
29 
6 
37 

19 
41 
12 

46 

10 
22 

65 
47 
27 

65 
64 

44 
29 
5 
41 

22 
27 
11 

8 
50 
46 

83 
32 
12 

11 
30 

72 
56 
20 

71 
68 

47 
42 
12 
46 

29 
48 
14 
3 
47 

33 
50 
52 

85 
35 
5 

13 
34 

23 

13 

77 
65 
16 

74 
69 
15 
49 
41 
12 
48 
9 
42 
12 
36 
44 
12 
5 
50 

48 
16 
90 
41 
7 

10 
23 

49 
79 
13 
35 
24 
23 
17 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

0.12 
8.3 
15.9 
14.2 
27.0 
3.6 

0.11 
8.0 
18.2 
15.4 
27.5 
3.5 

17.8 
17.4 
27.2 
3.2 

12.0 
11.8 
27.7 
3.4 

29.1 
5.0 

18.4 
3.0 

1 
1 
5 
18 
4 
6 
9 
10 
1 

5 
5 
5 

4 
5 
7 
7 
7 
8 
6 
11 
2 
3 
3 
3 
13 
6 
1 

18 

4 
8 
4 
22 
21 

15 
10 

11 
12 
14 
6 
12 
6 
9 

16 
25 
8 
7 
1 
2 

EN 

41 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
18. 

MALTA 

Malta  performs  well  in  the  fields  of  eCommerce,  eBusiness  and  the  provision  of  eGovernment 
services,  and  displays  a  relatively  high  proportion  of  eSkills  among  employees.  However,  it  is 
lagging  in  terms  of  regular  use  of  the  internet  and  the  take  up  of  many  internet  services.  ICT 
exports are very important for the economy. This is an indication of the economic importance of 
the  information  society  in  this  country.  Even  more  impetus  is  expected  from  the  'Smart  Island 
National ICT Strategy 2008-2010' which sets a vision for the country to become one of the top 10 
information societies  in the world. The strategic plan prepares  Malta  for  the  next  generation of 
technology  by  laying  the  foundations  for  a  world  class  inclusive  infrastructure;  developing  a 
smart  workforce;  using  IST  to  improve  quality  of  life;  re-inventing  government  and  enhancing 
the productivity of the private sector and its competitiveness. 

Broadband 

After  a  stall  in  broadband  growth  in  2006,  there  was  a  substantial  increase  in  2007  and  2008. 
Broadband  penetration  now  stands  at  24%  of  population.  This  gives  Malta  the  11th  place  in 
Europe,  up  five  places  since  last  year.  There  also  is  virtually  complete  DSL  and  cable  modem 
networks coverage, while mobile connectivity methods are not yet fully exploited.  

55% of Maltese households (or 93% of those connected to the internet) have broadband access. 
For  the  enterprises,  this  figure  is  at  89%.  Broadband  speeds  however  are  among  the  lowest  in 
Europe and this is a consequence of interconnection issues to the main land.  

Internet Usage 

While internet use has been growing among the population, Malta is placed in the bottom third of 
EU Member States with respect to rates of regular and frequent internet users and almost half of 
the population has never used the internet. The take up of internet services is also generally below 
the EU average; with the exception of downloading computer and/or video games, reading online 
newspapers,  downloading/listeningto/watching  music  and/or  films  and  listening  to  web 
radio/watching web TV, for which use is slightly above the average.  

Malta  performs  very  well  in  terms  of  the  provision  online  public  services;  with  92%  of  public 
services for citizens and 100% of public services for enterprises available online. In terms of take 
up, however, it performs less well. While an above average proportion of enterprises use online 
pubic services (74%, compared to an EU average of 68%), use by citizens is relatively low.  

ICTs in the Economy 

Malta's  position  is  strong  in  eCommerce  and  eBusiness.  No  other  EU  Member  States  features 
such a high share of enterprises' turnover from eCommerce. And all the eBusiness indicators are 
above the EU average.  

The  latest  figures  indicate  that  the  Maltese  business  sector  tripled  its  R&D  expenditure  in  ICT 
between 2004 and 2005. ICT R&D expenditure relative to GDP remains lower than average, but 
one third (compared to 11% in the previous year) of all R&D spending goes to the ICT sector, 
resulting  in  a  steep  increase  of  Malta's  ranking  (from  23rd  to  8th  position),  mainly  led  by  the 
presence  of  the  semiconductors  industry.  In  2006,  Malta  had  the  highest  proportion  of  ICT 
exports in total exports in the EU. ICT plays an important role in the Maltese economy, as also 
underlined by strong eSkills, both at user and specialist levels, in the workforce. 

EN 

42 

   EN 

 
Malta 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

95.0 

99.0 

99.0 

99.0 

99.0 

9.4 

12.7 
0.0 
41 
23 
78 

12.5 
59.6 
53 
41 
83 
0 

34 
25 
57 

32 
27 

14 
14 
1 
16 

8 
16 
5 

19 

68 
45 
7 

16 
33 

36 
26 
58 

31 
26 

14 
17 
3 
16 

10 
18 
8 

83 
63 
17 

67 
35 
9 

14 
25 

33 
50 

16.9 
29.0 
54 
44 
89 
0 
4 

43 
34 
51 

40 
34 

20 
20 
7 
22 

14 
20 
10 
3 
21 

92 
100 
25 

77 
49 
11 

16 
27 

24 

22 

23.9 
21.2 
59 
55 
89 
2 
4 

46 
36 
49 

43 
42 
5 
22 
27 
5 
25 
12 
29 
3 
21 
23 
10 
2 
23 

20 
7 
74 
46 
7 

22 
13 
13 

58 
72 
19 
28 
25 
19 
19 

0.04 
11.2 
32.4 
26.5 
20.5 
4.1 

0.14 
33.4 
26.7 
22.4 
20.5 
3.4 

27.3 
22.7 
20.8 
2.9 

23.5 
18.7 
21.2 
3.4 

22.4 
3.4 

18.4 
3.0 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

6 

11 
25 
12 
9 
6 
14 
20 

20 
18 
21 

19 
19 
23 
13 
15 
14 
15 
5 
13 
15 
11 
17 
15 
18 
13 

2 

17 
18 
15 
17 
19 

1 
12 
17 

5 
17 
4 
14 
10 
15 
8 

15 
8 
2 
2 
5 
7 

EN 

43 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
19. 

THE NETHERLANDS 

The  Netherlands  is  among  the  best  performing  ICT  countries  in  Europe,  leading  the  way  in  a 
broad range of information society developments. The connectivity of households is the highest 
in Europe and the take-up of internet services is widespread. There is still room for improvement 
however in the area of eGovernment despite worthwhile progress has been made in 2008, driven 
by the implementation of Citizen Service Numbers and the widespread use of DigiD. In Spring 
2008,  the  national  ICT  agenda  2008-2011  was  published,  formulating  the  cabinet's  objectives 
around five priority areas: eSkills, eGovernment, interoperability and standards, ICT and public 
domains, and services innovation and ICT. 

Broadband 

The Netherlands is one of the world's leaders in the broadband ranking and now stands in second 
place  in  the  EU  with  36.2%  (one  place  up  since  last  year).  Speeds  are  generally  high  and 
coverage  virtually  complete.  Nowhere  else  in  Europe  a  higher  proportion  of  households  is 
connected to the internet, and broadband households' connectivity is only higher in Denmark. For 
the  mobile 
as  well.  
With 86% of the Dutch enterprises having broadband access, the EU average is exceeded by 5%. 
However, there has been no progress since last year, resulting in a loss of four places on the EU 
ranking.  

connectivity  methods, 

average 

country 

scores 

above 

the 

Internet Usage 

Good connectivity had translated into high shares of internet users in the population and growth 
in the use of advanced services. 83% of Dutch citizens are accessing the Internet at least weekly, 
while 67% are doing so almost daily, well above the EU27 average. Furthermore, only 11% of 
the population has never used the internet, as compared to 33% for the EU. The Netherlands is 
also leading the way in the take-up of internet services, with well above average rates of use for 
all but one of the indicators: seeking information for the purpose of learning. 

The Netherlands ranks first in terms of the take up of eGovernment services by its citizens and 
second in terms of take up by enterprises, despite an only slightly better than average provision of 
online public services.  

ICTs in the Economy 

The  three  indicators  measuring  eCommerce  adoption  by  enterprises  all  reveal  scores  exceeding 
the  EU27  average,  resulting  in  top-5  rankings.  eBusiness  is  widely  taken  up  by  enterprises, 
although there is scope for improvement in the electronic sharing of information with customers 
and suppliers. 

Data on the size of the ICT sector are not available, but the ICT export sector appears important. 
The eSkills base is above average. 

EN 

44 

   EN 

 
The Netherlands 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

99.0 

18.9 

54 

99.0 
99.0 
25.2 
39.1 
78 
54 
71 

99.0 
99.0 
31.8 
46.6 
80 
66 
82 
1 

99.0 
99.0 
34.2 
63.3 
83 
74 
87 
4 
12 

99.0 
99.0 
36.2 
72.9 
86 
74 
86 
4 
16 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

74 
53 
18 

73 
70 

43 
29 
14 
50 

20 
41 
16 

46 

57 
44 

14 
20 

76 
61 
16 

76 
73 

48 
36 
18 
59 

28 
45 
19 

36 
75 
52 

70 
61 
5 

23 
32 

18 
50 

47 
27 

17 
22 

81 
66 
13 

79 
76 

55 
40 
20 
65 

35 
45 
19 
3 
14 

55 
75 
55 

81 
73 
6 

26 
36 

11 

14 

83 
67 
11 

82 
76 
19 
56 
43 
25 
69 
15 
46 
7 
32 
46 
17 
4 
15 

54 
32 
85 
75 
6 

14 
27 
40 

72 
84 
19 
34 
29 
13 
20 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

0.33 
32.6 
18.2 
19.7 
21.2 
4.2 

0.32 
32.1 
19.9 
21.2 
20.2 
4.2 

19.0 
19.7 
20.9 
3.8 

18.4 
19.4 
20.7 
3.9 

20.0 
4.0 

18.4 
3.0 

6 
6 
2 
7 
1 
2 
10 
8 
7 

2 
3 
2 

1 
1 
3 
3 
6 
1 
2 
2 
1 
6 
5 
2 
6 
8 
21 

13 

1 
1 
8 
2 
24 

5 
2 
4 

1 
6 
5 
8 
6 
19 
6 

8 
9 
4 
1 
10 
6 

EN 

45 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
20. 

POLAND 

The  information  society  in  Poland  is  still  only  developing  slowly  and  in  two  thirds  of  all 
benchmarking  indicators  Poland  is  close  to  the  bottom  of  the  EU  ranking.  Poland  is  however 
taking active steps through a national ICT strategy, the 'Computerization Plan for Poland in 2007-
2010'  and  a  new  one  was  adopted  in  December  2008  for  the  period  up  to  2013:  'Strategy  for 
Information  Society  Development  till  2013'.  The  two  strategies  are  principally  aimed  at 
counteracting digital exclusion for low-income citizens and at widening access to the Internet for 
micro, small and medium entrepreneurs. The former plan aims at developing data communication 
systems used to carry out public tasks, while the latter focuses on the use of ICT for accelerating 
the  growth  of  intellectual  and  social  capital  of  citizens,  for  increasing  productivity  and 
competitiveness  of  Polish  companies  and  for  improving  the  effectiveness  of  the  public 
administration.  

Broadband 

Broadband  penetration  by  population  in  Poland  stood  at  13.6%  in  2008.  It  went  up  by  almost 
60% since last year, but is still one of the lowest in EU27. DSL coverage at the national level and 
in  rural  areas  is  widely  below  the  EU  average.  It  is  therefore  no  surprise  that  broadband 
connectivity for both households and enterprises is at a low level, with Poland ranking 20th and 
25th respectively.  

Internet Usage 

While they have grown steadily over the past few years, rates of regular and frequent internet in 
Poland  are  still  relatively  low  compared  to  the  EU  average.  Furthermore,  there  are  as  many 
people (44%) never having used the internet as there are regular users. Correspondingly, rates of 
usage of internet services are also relatively low in EU comparison, with the exception of seeking 
information with the purpose of learning. 

Similar  conclusions  hold  for  the  take-up  of  eGovernment  services.  With  availability  of  public 
services far below the European average, take-up by citizens is low, while use by businesses has 
reached EU average levels.  

ICTs in the Economy 

Investment in ICT R&D is very small, but progress in terms of ICT exports (in terms of ranking) 
confirms an important role for the Polish economy in the manufacturing of ICT goods.  

ICT  take-up  by  businesses,  reflected  by  eCommerce  and  eBusiness  indicators,  is  still  at  a  low 
level. The share of turnover generated through eCommerce is a quarter lower than on average in 
Europe, while the proportion of enterprises selling online is only half of the average figure.  

The automatic exchange of business documents, however, slightly exceeds the EU average and, 
together with eGovernment take-up, is a promise for progress in the further development of the 
information society.  

EN 

46 

   EN 

 
Poland 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

55.2 

1.4 

26 
8 
28 

62.3 
51.9 
2.7 
0.0 
30 
16 
43 

67.1 
54.8 
5.2 
3.3 
36 
22 
46 
0 

64.0 
42.5 
8.4 
8.0 
41 
30 
53 
1 
3 

69.6 
42.5 
13.2 
13.6 
48 
38 
59 
1 
6 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

22 
12 

19 
15 

5 
14 
1 
4 

6 
5 
5 

25 
13 

74 
68 

3 
4 
9 

29 
17 
58 

24 
18 

7 
13 
1 
6 

6 
7 
5 

13 

64 
60 
6 

4 
5 
9 

34 
22 
52 

27 
25 

12 
16 
5 
9 

10 
11 
7 

8 
38 

61 
56 
7 

6 
9 
16 

39 
27 
48 

32 
27 

16 
15 
5 
13 

13 
13 
7 

19 

17 
38 
15 

64 
56 
8 

6 
9 
13 

8 

12 

44 
32 
44 

38 
33 
7 
18 
19 
7 
17 
7 
21 
2 
18 
19 
8 
2 
28 

16 
5 
68 
60 
6 

9 
8 
11 

24 
58 
8 
26 
11 
14 
12 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

0.02 
11.5 
4.1 
8.4 
15.1 
2.8 

0.03 
14.7 
4.2 
8.8 
14.7 
2.8 

5.1 
9.2 
15.1 
2.8 

5.7 
9.1 
15.1 
2.8 

15.4 
2.9 

18.4 
3.0 

26 
23 
24 
26 
20 
20 
25 
21 
19 

21 
21 
20 

21 
22 
17 
16 
23 
12 
19 
18 
18 
22 
15 
21 
19 
22 
9 

25 

19 
23 
19 
11 
23 

11 
17 
19 

26 
23 
22 
17 
22 
17 
19 

23 
21 
13 
11 
23 
15 

EN 

47 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
21. 

PORTUGAL 

Portugal  has  a  fairly  strong  position  in  the  information  society  as  far  as  eBusiness  and 
eCommerce  are  concerned.  It  is  also  one  of  the  leading  countries  in  terms  of  eGovernment 
availability. The country is lagging behind in eSkills and in households' connectivity, but mobile 
broadband  penetration  has  had  a  strong  development.  The  'Connecting  Portugal'  programme 
launched  in  2005  aims  at  improving  the  spread  of  the  information  society.  Priority  is  given  to 
increase  the  ICT  capacity  of  the  scientific  community  (eScience)  and  of  basic  and  secondary 
schools and students through the Technological Plan for Education. In eScience, this includes the 
development of a high performance network for research and education, digital scientific libraries 
(including  the  provision  of  online  access  to  scientific  publications  by  research  and  higher 
education  institutions),  open  access  scientific  repositories  and  the  National  Grid  Computing 
Initiative. Regarding basic and secondary education, all the 1st to 12th grade public schools are 
connected to broadband since January 2006, and in 2007 pioneering programs were launched to 
facilitate de acquisition of laptops with broadband connections to students. 

Broadband 

As fixed broadband penetration only increased very little, Portugal fell from 17th to 21st place. 
However,  mobile  broadband  connectivity  is  higher  than  the  EU  average  (ranking  3rd)  and  the 
speed  of  the  subscribed  fixed  broadband  is  comparatively  high  (4th  in  connections  above  10 
Mbps,  and  3rd  for  connections  above  2  Mps).  Despite  high  coverage  and  speeds,  household's 
connectivity  and  fixed  broadband  connectivity  is  far  below  average  (rankings  22nd  and  19th 
respectively). The situation is more positive for enterprises' broadband connectivity, with a score 
equal to the EU average.    

Internet Usage 

Portugal is one of the countries with the lowest rates of regular and frequent internet users, and 
has  a  high  share  of  the  population  who  have  never  used  the  internet.  Subsequently,  usage  of 
online services is also relatively low. The main exception to this is for the use of internet with the 
purpose of learning, which at 33% of the population is well above the EU average of 26%.  

Portugal is one of the best EU Member States in terms of the provision of online public services. 
83% of public services for citizens are available online, exceeding the EU average of 51%, and 
100% of services for enterprises are available online. While enterprises are actively exploiting the 
new  opportunities  well  above  EU  average,  including  in  the  area  of  e-procurement,  take-up  by 
citizens remains more limited. 

ICTs in the Economy 

Portugal  scores  well  in  eCommerce  and  eBusiness.  The  contribution  of  eCommerce  to  total 
turnover  is  equal  to  the  EU  average,  while  slightly  more  Portuguese  companies  sell  and  fewer 
purchase  online.  Portugal  is  among  the  leading  countries  for  enterprises'  implementation  of 
eBusiness applications, with almost every indicator exceeding the EU average. 

The ICT sector as a whole does not play a major role in the Portuguese economy. Investment in 
R&D is very small, as are exports of ICT products. Its contribution to GDP and employment is 
below average too. Although  some evidence suggests  that  the  situation  may  have  improved  in 
the last years, fully comparable data are not yet available. Finally, the country is underachieving 
in terms of eSkills, for which it worsened its ranking over the last year.  

EN 

48 

   EN 

 
Portugal 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

92.0 

8.1 

26 
12 
49 

92.6 
79.0 
11.6 
16.2 
31 
20 
63 

94.0 
84.0 
13.9 
43.0 
35 
24 
66 
1 

25 
16 

24 
23 

5 
15 
1 
8 

8 

3 

25 
63 
13 

57 
50 

5 
6 
8 

28 
19 
63 

26 
26 

6 
16 
1 
8 

9 
10 
4 

14 

58 
52 
6 

9 
12 

31 
22 
60 

29 
30 

7 
16 
1 
10 

11 
14 
5 

42 
88 
17 

60 
54 
10 

8 
7 
14 

95.0 
86.0 
16.1 
54.9 
40 
30 
76 
3 
8 

35 
27 
56 

33 
33 

9 
15 

12 

14 
18 
6 
1 
26 

83 
100 
19 

72 
66 
9 

7 
9 
12 

14 

15 

95.0 
86.0 
16.5 
85.1 
46 
39 
81 
5 
16 

92.7 
76.6 
22,9 
63.3 
60 
49 
81 
3 
12 

38 
29 
54 

36 
34 
7 
10 
20 

14 
7 
19 
2 
17 
22 
8 
2 
33 

18 
13 
75 
68 
14 

12 
19 
20 

53 
82 
21 
39 
24 
31 
16 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

12 
12 
21 
3 
22 
19 
15 
7 
8 

22 
23 
24 

22 
21 
18 
22 
21 

21 
16 
24 
19 
17 
18 
21 
19 
5 

5 

18 
11 
14 
6 
4 

10 
7 
11 

7 
8 
3 
2 
11 
2 
11 

18 
11 
11 
12 
26 
21 

4.0 
1.4 
0.08 
26.0 
7.4 
9.0 
12.6 
2.3 

0.07 
23.9 
6.9 
8.6 
13.4 
2.1 

7.9 
9.1 
12.2 
2.7 

7.3 
9.1 
11.5 
2.8 

11.8 
2.7 

18.4 
3.0 

EN 

49 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
22. 

ROMANIA 

The information society is at early stages of development in Romania. The use of eProcurement, 
an important development for this country, is progressing at a good pace (the number of auctions 
in the Electronic System of Public Acquisitions (SEAP - www.e-licitatie.ro) grew from under 2% 
to over 12%). In November 2008 the Agency for Information Society Services (ASSI) published 
its eGovernment strategy which aims at improving the performance of the public administration 
at  the  service  of  citizens.  This  is  complemented  by  several  initiatives:  recently,  the  e-Romania 
Portal was launched, offering online administrative services for citizens and companies. It aims, 
inter alia, to cut administrative costs between 30% and 70% by the end of 2009. Secondly, there 
is  the  eStore  Portal  for  the  promotion  of  electronic  commerce  and  the  business  networks.  And 
finally,  initiatives  were  started  aiming  at  enhancing  digital  inclusion  to  reduce  the  rural-urban 
digital divide, stimulate the use of ICTs in schools as well as facilitating the interaction between 
citizens and administration.  

Broadband 

Broadband penetration is growing slowly and now stands 11.7%, the third lowest in the EU. In 
order  to  solve  this  problem,  the  Romanian  Government  has  launched  the  National  Strategy  for 
Broadband  Development,  with  the  aim  of  achieving  an  increase  in  the  penetration  rate  at 
household  level  to  40%  by  2010  and  up  to  80%  by  2015.  Broadband  coverage  is  still  limited, 
translating  into  low  take-up  of  broadband  by  both  households  and  enterprises.  On  the  positive 
side,  almost  80%  of  all  broadband  subscriptions  are  fast  (+2MB/s),  suggesting  good  basis  for 
future  leapfrogging  of  traditional  broadband  access.  Still,  only  one  third  of  households  had  an 
internet connection. 

Internet Usage 

Low connectivity is reflected in rates of internet usage. Despite a gradual increase over the past 
few  years,  Romania  records  the  lowest  rates  of  regular  and  frequent  internet  use  in  the  EU.  In 
addition, a majority of Romanian citizens (64%) have never used the internet. On the whole, most 
internet services are used to a significantly lesser degree than on average in the EU.  

Similar conclusions can be drawn for eGovernment. Take up by citizens and enterprises is one of 
the  weakest  in  Europe.  Having  said  this,  availability  of  online  public  services  for  enterprises 
exceeds the EU27 average, as does use of e-procurement.  

ICTs in the Economy 

Levels of eCommerce and eBusiness are still low. The eSkills base is also relatively weak.  

The ICT industry is nevertheless important for the Romanian economy and it is highly prioritised 
by the Government: although it contributes little to total GDP (3.6%) and employment (1.5%), it 
is responsible for 5.3% of total exports.  

EN 

50 

   EN 

 
Romania 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

6 

7 

10 
4 

10 
5 

0 
3 
0 
0 

2 

1 

31 
12 

5.0 

14 
5 
31 
0 

18 
9 
74 

16 
10 

1 
7 
0 
1 

4 
5 
3 

3 

39 
13 
6 

1 
2 

3.7 
1.2 
0.01 
4.6 
4.6 
8.8 

0.0 
1.3 
0.01 
5.7 
5.4 
9.2 
6.3 
1.8 

3.6 
1.5 

6.6 
8.8 
8.7 
2.4 

67.6 
34.0 
11.7 
79.1 
30 
13 
44 
1 
2 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

26 
15 
64 

24 
17 
5 
4 
14 
1 
2 
8 
16 
4 
7 
11 
3 
1 
11 

9 
3 
39 
23 
10 

2 
3 
4 

28 
53 
12 
18 
11 
7 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

9.8 
2.5 

18.4 
3.0 

27 
24 
25 
5 
26 
27 
27 
27 
25 

27 
27 
27 

27 
27 
22 
26 
27 
23 
26 
14 
26 
11 
27 
25 
27 
23 
25 

27 

26 
27 
27 
25 
9 

17 
23 
24 

23 
26 
15 
23 
23 
26 

14 
15 
27 
27 
14 
15 
27 
23 

0.0 
9.8 
33.3 
22 
8 
37 
0 
1 

22 
12 
69 

20 
12 

3 
9 
1 
2 

6 
6 
3 
1 
8 

8 
75 
5 

42 
20 
8 

2 
3 
8 

15 

14 

5.3 
8.0 
9.1 
2.5 

EN 

51 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
23. 

SLOVAKIA 

The  information  society  in  Slovakia  is  still  lagging  behind  in  comparison  to  general 
developments  in  the  EU.  However,  Slovakia  has  strategic  advantages  for  future  developments: 
important ICT exports, a high level of adoption of Internet by the population, and a high take-up 
of eBusiness applications by enterprises. The slow development of broadband, however, remains 
a constraint. 

Broadband 

Fixed broadband penetration is at only 10.9%, the lowest rate in Europe. Despite this result, there 
has been positive progress in terms of households' connectivity, approaching the EU average and 
climbing  some  places  in  terms  of  ranking,  probably  because  of  the  larger  than  average  size  of 
Slovakian households. For DSL coverage, Slovakia remains at the bottom end of the EU ranking. 
As of December 2008, DSL coverage was 78% of population (compared to a EU27 average of 
92.7%) and 43% of population in rural areas (the EU27 average standing at 76.6%). Penetration 
of cable modem in Slovakia is relatively important (about 35% of the market), although limited to 
urban areas. Take-up of FTTx services is developing quickly and approaches 70,000 lines at the 
end  of  2008.  More  than  half  of  broadband  users  subscribe  to  speeds  above  2  MB/s,  mainly 
through cable and FTTx access. Slovakia is also experiencing a generally rapid development of 
commercial and municipal wireless broadband with increasing take-up rates. 

Internet Usage 

Despite  the  absence  of  widespread  broadband  networks,  there  are  slightly  more  regular  and 
frequent internet users in Slovakia than on average in the EU. At 25%, Slovakia also has a lower 
proportion of the population which have never used the internet. The picture with regard to take-
up of internet services is rather mixed. While a larger proportion of the population uses services 
such  as  sending  emails,  reading  online  newspapers/magazines  and  downloading  computer  or 
videogames  or  their  updates,  the  proportion  of  the  population  which  uses  other  services  is 
relatively low.  

The availability of eGovernment services in Slovakia is lagging, especially for citizens. Despite 
low availability, take up by citizens and enterprises is above the EU average; with, in particular, 
Slovak enterprises having one of the highest rates of eGovernment take up in the EU.  

ICTs in the Economy 

Slovakia is lagging behind on the eCommerce dimension, with all indicators below average. This 
could be related to the low diffusion of broadband. The picture is far more positive for eBusiness. 
All applications are implemented more often than on average. This is a particularly good result, 
given  the  fact  that  last  year's  report  expressed  concerns  about  the  eBusiness  use  by  Slovak 
enterprises.  

The contribution of the ICT sector to GDP and employment is similar to the  average situation. 
For ICT exports and specialist eSkills, Slovakia even is one of the highest scoring countries. 

EN 

52 

   EN 

 
Slovakia 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

44.2 

1.0 

23 
4 
25 

61.0 
25.0 
2.6 
0.6 
23 
7 
48 

65.7 
29.5 
5.2 
1.8 
27 
11 
61 
0 

73.9 
38.5 
8.8 
48.6 
46 
27 
76 
3 
4 

77.9 
43.5 
10.9 
65.5 
58 
35 
79 
5 
9 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

43 
26 
41 

42 
33 

11 
25 
2 
13 

8 
14 
10 

8 
38 
32 

77 
45 
4 

0 

40 
20 

38 
27 

10 
23 
2 
10 

6 
18 
11 

8 
25 
25 

47 
18 

6 
3 

43 
23 
42 

42 
30 

9 
23 
0 
10 

6 
9 
11 

27 

57 
16 
2 

0 
7 
7 

3.9 
2.6 
0.02 
7.0 
6.6 
8.5 
15.7 
3.0 

0.02 
6.1 
9.4 
9.4 
15.4 
3.2 

4.7 
2.7 

12.6 
9.8 
15.4 
3.3 

51 
33 
35 

50 
39 

16 
25 
2 
15 

11 
16 
11 
1 
3 

17 
63 
24 

85 
56 
6 

3 
5 
8 

14 

11 

62 
44 
25 

58 
49 
4 
23 
34 
5 
24 
11 
28 
3 
17 
25 
13 
1 
14 

30 
12 
88 
51 
7 

8 
5 
9 

45 
76 
13 
36 
23 
20 
13 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

14.5 
14.8 
15.6 
3.5 

15.9 
3.2 

18.4 
3.0 

25 
22 
27 
13 
14 
22 
18 
6 
15 

11 
12 
8 

10 
12 
24 
11 
9 
16 
16 
8 
15 
16 
18 
14 
11 
25 
22 

25 

12 
13 
6 
14 
22 

14 
21 
22 

16 
13 
13 
4 
13 
9 
18 

7 
10 
26 
26 
7 
5 
22 
8 

EN 

53 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
24. 

SLOVENIA 

Slovenia is fairly advanced in the information society. The past year was characterised by further 
improvements  in  terms  of  connectivity  and  Slovenia  is  one  of  the  leading  countries  in 
eGovernment.  Significant  initiatives  have  been  taken  in  the  field  of  eLearning.  The  general 
framework for the development of the information society in Slovenia is provided by the national 
'Strategy for the Development of the Information Society in the Republic of Slovenia (si2010)', 
which, in terms of its structure, follows the European i2010 initiative. The main objectives of the 
Strategy  are  to  promote  competitiveness  and  productivity,  ensure  balanced  social  and  regional 
development, and improve the quality of life of society as a whole and of each individual.  

Broadband 

The  latest  indicators  reveal  stabilization  in  DSL  coverage,  which  now  exceeds  the  EU  average 
also  for  rural  areas.  Broadband  penetration  stands  at  21%,  just  below  average.  Households  and 
enterprises'  connectivity  is  in  line  with  the  EU  average.  Despite  progress,  there  is  room  for 
improvement  in  terms  of  broadband  speeds,  as  only  a  third  of  broadband  subscribers  can 
experience  speeds  above  2MB/s.  Finally,  Slovenia  is  experiencing  the  take  up  of  mobile 
broadband through 3G at faster rates than most other countries. 

Internet Usage 

There are slightly less regular and frequent internet users in Slovenia than on average in the EU. 
Similarly,  there  is  a  somewhat  large  proportion  of  people  never  having  used  the  internet. 
Subsequently,  most  indicators  measuring take-up of internet services are comparable  to  the EU 
average.  

Slovenia is one of the leading countries in the adoption of eGovernment. Both online availability 
and  take-up  of  public  services  are  above  average.  Especially  for  enterprises,  the  rankings  are 
among the highest in Europe.  

ICTs in the Economy 

2008 data for eCommerce are not available, but progress was flat in previous years. The take-up 
of  most  eBusiness  applications  is  higher  than  average  with  the  exception  of  Human  Resources 
services, e-invoices and Customer Relation Management.  

Data on the contribution of the ICT sector to the economy are not available. Slovenia experiences 
a  fairly  good  eSkills  base  which  represents  a  strong  basis  for  future  developments. 

EN 

54 

   EN 

 
Slovenia 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

55.0 
27.0 
9.8 

48 
19 
74 

40 
27 
48 

36 
36 

20 

12 

10 
15 
7 

19 

72 
45 
5 

12 
15 

5.9 

47 
10 
62 

33 
22 

29 
29 

8 
16 
2 
9 

6 
13 
6 

50 
38 
13 

47 
36 

15 
17 

0.1 
15.8 
4.2 
6.8 
20.8 
2.5 

0.1 
17.5 
3.6 
6.1 
19.7 
2.7 

88.2 
78.5 
14.0 
15.0 
54 
34 
75 
3 

92.2 
85.5 
17.3 
17.5 
58 
44 
79 
5 
6 

92.2 
82.6 
21.0 
37.2 
59 
50 
84 
6 
8 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

47 
36 
43 

42 
42 

13 
24 
8 
16 

15 
22 
9 

58 
75 
30 

75 
49 
4 

9 
11 
18 

49 
38 
39 

44 
47 

16 
23 
9 
19 

23 
26 
11 
2 
24 

92 
88 
30 

83 
61 
5 

9 
10 
21 

7 

14 

52 
40 
40 

47 
48 
10 
18 
34 
17 
21 
9 
29 
3 
26 
27 
10 
3 
31 

31 
7 
88 
69 
11 

47 
75 
8 
26 
8 
27 
9 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.3 
26.4 

3.5 
5.7 
19.8 
2.9 

2.4 
5.2 
20.8 
2.8 

19.6 
2.9 

18.4 
3.0 

18 
14 
13 
22 
13 
13 
11 
4 
16 

16 
15 
18 

17 
15 
11 
17 
10 
4 
17 
12 
14 
14 
6 
10 
16 
13 
6 

2 

11 
17 
5 
4 
7 

16 
15 

12 
14 
23 
16 
25 
5 
22 

12 
19 
26 
26 
11 
17 

EN 

55 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
25. 

SPAIN 

Spain  scores  well  in  the  areas  of  eGovernment  services  and  availability  for  citizens  and 
businesses  and  in  some  broadband  indicators.  However,  general  ICT  usage  by  businesses  and 
households  is  still  below  the  EU  average  and  progress  is  slow.  The  'Avanza  Plan',  the  national 
ICT  strategic  plan,  is  expected  to  fill  the  gap  with  the  European  Union:  the  plan  comprises  a 
series of specific programmes focused on citizens, companies, the digital context, digital public 
services and the eAdministration. Since the end of 2008, the implementation of the 'AvanzaDos 
Plan' has begun with new strategic lines for developing the information society for the period up 
to  2012.  Specific  initiatives  have  been  taken  for  boosting  infrastructures  and  provide  IT 
equipments to schools and universities. 

Broadband 

DSL coverage in Spain further increased, but broadband penetration remains below average. The 
connectivity  of  households  is  lower  than  average  as  well,  both  for  broadband  and  narrowband 
connections. Enterprises on the other hand are better connected and Spain ranks in second place 
in the EU. A significant share of broadband subscriptions (the fourth highest in the EU) features 
speeds above the 2 MB/s threshold.  

Spain scores well in mobile connectivity indicators. The take-up of 3G even is the second highest 
in Europe (after Sweden) and wireless solutions have been deployed in rural areas.  

Internet Usage  

Spanish  citizens  are  not  heavy  internet  users.  The  shares  of  both  regular  and  frequent  internet 
users in the population are significantly below the EU average, resulting in a 19th and 20th place 
respectively.  For  the  take-up  of  internet  services,  Spain  is  not  a  frontrunner  either.  A  lot  of 
indicators  are  below  average  and  show  low  rankings.  Exceptions  are:  doing  online  courses, 
reading newspapers online and online media consumption or downloading.  

The take-up of eGovernment services by citizens is in line with the EU average. But for the use 
by  enterprises,  Spain  is  one  of  the  lowest  ranking  countries.  The  high  online  availability  of 
services for both citizens and enterprises is thus not reflected in the adoption.  

ICTs in the Economy 

For eCommerce, Spain ranks in the middle part of the EU ranking, with all three indicators below 
average. For eBusiness, the picture is mixed, as the country scores average for some indicators 
(suggesting  a  more  intensive  take  up  by  large  enterprises),  and  poorly  for  others  (exchanging 
automatically documents with customers and suppliers and sanding/receiving e-invoices).  

The ICT sector is not particularly important for the economy and eSkills, both user and specialist 
levels, are below average.  

EN 

56 

   EN 

 
Spain 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

87.0 

8.0 

34 
15 
72 

89.0 
82.0 
11.7 
4.0 
36 
21 
76 

90.0 
86.0 
15.2 
26.5 
39 
29 
87 

91.0 
88.0 
18.3 
83.4 
45 
39 
90 
5 
10 

93.0 
89.7 
20.2 
83.7 
51 
45 
92 
6 
12 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

31 
18 

31 
30 

8 
21 
2 
12 

9 

33 
88 

50 
32 

3 
2 
3 

35 
21 
50 

34 
33 

12 

2 
14 

24 
13 

55 
35 
2 

3 
3 
4 

39 
25 
47 

37 
38 

15 

3 
15 

19 

33 
88 
25 

58 
38 
2 

7 
8 
15 

3.9 
2.0 
0.08 
14.3 
4.6 
7.5 
15.7 
2.7 

3.8 
1.9 
0.09 
14.3 
4.6 
7.5 
15.4 
2.7 

3.8 
1.9 

4.3 
7.5 
15.5 
2.7 

44 
30 
43 

42 
42 

18 
24 
3 
16 

17 
21 
10 
5 
19 

58 
88 
26 

58 
38 
3 

9 
8 
16 

9 

15 

49 
34 
38 

46 
46 
8 
20 
27 
4 
20 
7 
31 
3 
23 
25 
12 
6 
25 

29 
9 
64 
45 
5 

8 
10 
19 

40 
74 

13 
12 
20 
17 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

3.8 
7.9 
15.6 
3.0 

16.0 
2.9 

18.4 
3.0 

16 
9 
15 
4 
17 
14 
2 
2 
11 

19 
20 
17 

18 
16 
13 
15 
16 
17 
18 
15 
10 
13 
10 
13 
12 
3 
10 

9 

13 
16 
22 
18 
25 

12 
14 
12 

19 
16 

25 
21 
10 
10 

13 
13 
17 
22 
23 
16 
21 
16 

EN 

57 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
26. 

SWEDEN 

Sweden is among the top nations for information society developments and is firmly within the 
group  of  leading  countries  in  the  European  Union.  It  also  has  a  competitive  and  dynamic  ICT 
sector.  New  important  actions  have  been  launched  in  2008  by  the  Swedish  government.  They 
include:  a  new  citizen-centred  national  e-health  strategy  designed  to  use  ICT  to  achieve 
improvements  for  patients,  health  professionals  and  decision-makers;  the  adoption  of  a  new 
action plan for e-Government aiming to improving the coordination of related strategies within 
the  Swedish  Government  Offices  and  retaking  a  leading  position  in  the  eGovernment  field  by 
2010;  actions  to  support  ICT  &  Ageing  as  well  as  accessibility  and  usability  of  eServices 
websites. 

Broadband 

Broadband penetration stands at 31.3%, the third highest figure in the EU and amongst the world 
leaders.  There  is  also  almost  full  (97.9%)  DSL  coverage.  This  results  in  the  second  highest 
percentage  of  households  with  internet  connections,  85%  of  which  are  broadband.  Enterprises' 
broadband  connectivity  exceeds  the  EU  average  too,  yielding  Sweden  a  fifth  place  for  this 
indicator. Sweden is also a frontrunner for the take-up of new mobile methods as well. Nowhere 
else in Europe, for example, 3G access is more widespread.  

Internet Usage 

As  a  result  of  high  connectivity,  Sweden  ranks  1st  and  2nd  for  the  proportion  of  regular  and 
frequent  internet  users  in  the  population.  Correspondingly,  the  country  has  the  lowest  share  of 
people that have never used the internet.  

High connectivity is also reflected in the take-up of online services. There is only one indicator 
for  which  the  score  is  slightly  below  average:  downloading  computer  or  video  games  or  their 
updates. For all the other activities, Sweden is one of the leading countries.  

The  same  holds  for  the  take-up  of  eGoverment  services  by  citizens,  despite  somewhat  lower 
availability. As far as eGovernment for enterprises goes, Sweden scores above average as well, 
although the difference is smaller.  

ICT in the Economy 

Like  for  most  other  dimensions,  Sweden  is  among  the  top  countries  for  the  use  of  ICT  in  the 
economy. It is one of the six best performing countries for eCommerce and exceeds EU averages 
for most eBusiness indicators. Relative to other areas of take up, however, there is clear scope for 
improvement in the take up of eBusiness solutions.  

Sweden also has a large ICT sector. Its contribution to employment and GDP is the highest and 
second highest in Europe respectively. Roughly 10% of the exports are ICT exports. Expenditure 
in ICT R&D as a percentage of GDP is the second highest in Europe. The important role of ICT 
in the Swedish economy is further strengthened by its large base of ICT specialists.  

EN 

58 

   EN 

 
Sweden 

Description 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

91.0 

15.4 

93.5 
66.0 
20.7 
41.5 
73 
40 
83 

95.3 
84.0 
25.9 
27.3 
77 
51 
89 
5 

97.8 
90.0 
31.2 
56.5 
79 
67 
87 
9 
15 

97.9 
90.0 
31.3 
66.6 
84 
71 
89 
9 
22 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

75 
52 

64 
59 

43 
28 
6 
40 

13 
18 
16 

64 
88 
39 

92 
53 

20 
38 

76 
57 
12 

67 
70 

50 
39 
10 
51 

21 
23 
23 

52 

80 
48 
10 

23 
41 

80 
61 
10 

74 
74 

55 
41 
14 
57 

28 
28 
24 

64 
88 

80 
53 
12 

14 
24 
44 

6.8 
4.5 
0.97 
36.3 
11.2 
11.5 
20.1 
4.4 

7.0 
4.8 
1.06 
37.6 
11.2 
11.2 
19.3 
4.9 

6.9 
4.8 

10.7 
11.4 
19.6 
4.9 

75 
58 
15 

69 
70 

53 
43 
13 
57 

33 
25 
18 
3 
27 

75 
75 
53 

79 
55 
11 

14 
27 
48 

18 

22 

83 
69 
9 

78 
75 
15 
53 
45 
15 
65 
8 
34 
16 
42 
32 
22 
3 
33 

52 
26 
78 
58 
11 

13 
19 
50 

47 
79 
16 
25 
17 
27 
23 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

10.6 
11.2 
19.8 
4.9 

20.0 
5.0 

18.4 
3.0 

8 
7 
3 
11 
2 
3 
5 
1 
3 

1 
2 
1 

2 
2 
8 
4 
4 
6 
3 
13 
7 
1 
1 
8 
3 
12 
4 

7 

3 
3 
12 
13 
8 

6 
6 
2 

13 
11 
9 
18 
18 
4 
5 

2 
1 
2 
4 
9 
8 
8 
1 

EN 

59 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
27. 

UNITED KINGDOM 

The  United  Kingdom  is  one  of  the  best  performing  countries  in  Europe,  with  most  of  the 
benchmarking indicators above EU average. There is high connectivity, which leads on the one 
hand  to  a  widespread  take-up  of  internet  services  by  households  and  on  the  other  hand  to  a 
significant  share  of  eCommerce,  although  eBusiness  take  up  is  lagging  behind.  Moreover,  the 
ICT  sector  holds  an  important  share  of  the  British  economy.  The  recent  'Digital  Britain'  report 
sets  out  the  next  steps  of  the  British  government  to  maximise  the  economic  and  social 
opportunities of ICT, with four action points: to assist the private sector in delivering an effective 
modern  communications  infrastructure,  including  a  universal  service  commitment  to  ensure 
access  to  2MB/s  broadband  services  by  2012,  and  proposals  to  assist  the  development  of  next 
generation broadband to those areas that will not benefit from commercial deployments; to enable 
Britain to be a global centre for the creative industries in the digital age, including public service 
content, within a clear and fair legal framework; to ensure that people have the capabilities and 
skills to flourish in the digital economy, and that all can participate in digital society; and actions 
to modernise and improve its service to the taxpayer through digital procurement and the digital 
delivery of public services.  

Broadband 

Broadband  penetration  in  the  UK  has  further  increased  to  28.4%,  meaning  that  it  has  almost 
tripled  since 2004 (10.4%).  There  is also almost complete  DSL coverage and the proportion of 
+2MB/s  connections  is  in  line  with  the  EU  average.  Mobile  connectivity  is  well  established  as 
well.  

This results in one of the highest shares of internet connected households in Europe (with 86% of 
them using broadband). Over 87% of the British enterprises have broadband internet access, an 
increase of 9 p.p. or five places in the ranking relative to last year.  

Internet Usage 

Due to high household connectivity, the UK ranks 6th in terms of the percentage of regular and 
frequent internet users in the population. The country is also one of the frontrunners for a wide 
variety of internet services. All activities except for seeking health and learning information are 
carried out more often online than on average amongst EU Member States.  

However, there was a fallback in the ranking of the take-up of eGovernment services by citizens 
in 2008, despite high online availability of public services. For enterprises, the  availability was 
very high as well, and there was an increase in their use of eGovernment, however the UK still 
remains at the bottom end of the EU ranking for this indicator.  

ICTs in the Economy 

The UK is one of the frontrunners in the field of eCommerce, with one in three companies selling 
online, and only in Malta accounts for a larger portion of turnover generated by eCommerce.  

Despite the importance of electronic trade, British companies seriously lag behind in terms of the 
use of eBusiness applications, where it is among the lowest of all Member States.  

The  ICT  sector  as  a  whole  is  an  important  contributor  to  the  GDP  and  to  employment,  but 
business  expenditure  in  ICT  R&D  is  below  average.  Finally,  the  UK  is  second  in  terms  of 
employees with ICT user skills, but there is room for improvement in terms of specialist eSkills.  

EN 

60 

   EN 

 
2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

99.4 
94.9 
16.5 
1.4 
60 
32 
65 

99.5 
95.0 
21.7 
30.8 
63 
44 
77 
2 

99.6 
96.1 
25.7 
46.6 
67 
57 
78 
2 
13 

99.8 
99.4 
28.4 
65.8 
71 
62 
87 
3 
18 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

United Kingdom 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 

using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

95.0 

10.2 

56 
16 
50 

49 
29 

53 
49 

37 
18 
5 
22 

10 
26 
14 

60 
57 
22 

34 
12 

14 
29 
53 

54 
34 
28 

57 
57 

44 
24 
8 
27 

15 
25 
16 

24 

39 
19 

16 
25 
51 

57 
39 
29 

53 
55 

45 
23 
12 
28 

15 
18 
16 

80 
57 

52 
38 
12 

17 
30 
51 

6.6 
3.7 
0.25 
23.6 
7.9 
10.6 
24.3 
3.3 

6.8 
3.7 
0.24 
23.0 
9.9 
10.0 
24.8 
3.2 

6.9 
3.5 

13.3 
10.7 
24.9 
3.2 

5 
5 
6 
12 
7 
5 
8 
12 
6 

6 
6 
6 

7 
7 
4 
2 
8 
5 
11 
10 
6 
4 
7 
11 
4 
5 
11 

4 

10 
12 
21 
15 
11 

2 
1 
3 

24 

27 
21 
26 
24 
27 
16 

3 
5 
10 
16 
19 
13 
2 
10 

65 
48 
22 

61 
62 

53 
22 
13 
32 

18 
20 
15 
5 
24 

91 
88 
38 

54 
40 
10 

19 
29 
49 

15 

13 

70 
53 
19 

66 
64 
19 
57 
37 
15 
38 
10 
34 
12 
26 
26 
20 
5 
25 

32 
12 
64 
51 
9 

21 
32 
47 

27 

51 
8 
11 
11 
7 
14 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 

70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

4.7 
8.9 
25.2 
3.2 

25.2 
3.1 

18.4 
3.0 

EN 

61 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
28. 

ICELAND 

Iceland  shows  extraordinary  scores  for  connectivity  and  citizens'  use  indicators.  For  these 
dimensions,  it  is  more  advanced  than  the  EU  Member  States.  However,  the  availability  of 
eGovernment services does not seem to match the overall development of the information society 
in the country. To this end, the Icelandic Government published in May 2008 a new 2008-2012 
policy  on the  Information  Society, known as e-nation aiming at providing  efficient,  simple and 
secure online accessibility of all public services. eProcurement was one of the biggest projects in 
the IT budget for 2008 and 2009. It has a strong focus on open standards and interoperability and 
aims at enabling all public administrations to carry out 100 % of their procurement electronically 
by 2009. 

Broadband 

Households'  connectivity  is  high.  A  remarkable  rate  of  88%  of  households  has  internet  access, 
almost  fully  (95%)  through  broadband  connections.  Virtually  all  enterprises  (99.5%)  have 
broadband internet access. This means that narrowband has already become obsolete.  

Furthermore,  a  third of  the population accesses the  internet  through  mobile  laptops.  Broadband 
coverage is high, despite the remoteness of some regions, and further progress is expected to take 
place on average speed, which nowadays exceeds 2MB/s for 72% of broadband lines.  

Internet Usage  

Iceland also outperforms all the EU27 countries in terms of regular, frequent and non users of the 
Internet.  88%  of  the  Icelandic  population  are  regular  Internet  users,  which  is  better  than  the 
83.5% in Sweden, while 78% even are frequent users, exceeding Denmark's 71%. Only 8% have 
never used the Internet (compared to 9% in Sweden).  

This outstanding situation is reflected in the take-up of internet services. For nearly all indicators 
(even for the most frequent activities), the EU average is largely exceeded.  

The use of eGovernment services by citizens and enterprises is much higher than the EU average 
as well. But the online availability of public services is insufficient to Icelandic standards. This 
one  of  the  rare  indicators  for  which  Iceland  is  not  one  of  the  best  performing  countries  in  the 
European Area.  

ICTs in the Economy 

Both eCommerce and eBusiness indicators confirm a positive performance in the use of ICT. The 
eSkills base is close to EU averages.  

EN 

62 

   EN 

 
Iceland 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

92.0 
79.0 

46.1 
84 
76 

1 
29 

86 
74 
8 

80 
78 

50 
67 
12 
72 

48 
44 
16 
9 
42 

42 
63 
59 

92.0 

81 
45 

77 
61 

73 
72 

37 
61 
6 
54 

21 
40 
16 

36 
71 
58 

92.0 
79.0 

44.3 
84 
63 

92.0 
79.0 

44.1 
83 
72 
95 
1 

81 
65 
11 

75 
73 

44 
65 
6 
61 

31 
39 
16 

55 

84 
71 
9 

77 
76 

50 
67 
8 
67 

43 
40 
17 

36 
63 
61 

95 
81 
16 

8 
22 
38 

18.3 
3.2 

23.3 
3.1 

18.6 
3.0 

19.7 
3.1 

94.8 
86.0 

72.3 
88 
83 
99 
3 
28 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

88 
78 
8 

83 
78 
20 
47 
69 

68 
9 
37 
13 
57 
39 
14 
13 
65 

63 
20 
91 
87 
11 

21 
35 

46 
78 
12 
18 
20 
10 
19 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

18.4 
3.0 

EN 

63 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
29. 

NORWAY 

Norway is placed among the top nations for information society developments and firmly belongs 
to the group of leading European countries. All available indicators show better scores than the 
EU27 average.  

Broadband 

Norway  is  one  of  the  most  advanced  countries  for  Internet  connectivity,  with  high  broadband 
penetration, good DSL coverage and fast broadband lines. Moreover, both 3G and wireless laptop 
connections are used more than twice as much as on average in the EU.  

This  provides  a  good  basis  for  positive  outcomes  in  terms  of  households  and  enterprises' 
connectivity: 73% of households and 86% of enterprises subscribe to broadband connections.  

Internet usage 

Norway's status as one of the world's leading Internet countries is not only reflected by the very 
high  number  of  internet  connected  households,  but  also  by  the  widespread  take-up  of  most 
internet services.  

With 30% more regular and frequent internet users than on average in the EU27, the results of the 
top scoring EU countries (Sweden and Denmark respectively) are even exceeded. Moreover, the 
share  of  people  having  never  used  the  internet  before  is  lower  than  in  Sweden,  Europe's  best 
performing country on this indicator.  

Nearly all the reported internet activities are done significantly more often than on average in the 
EU.  The  most  popular  activities  are  sending  emails,  looking  up  information  about  goods  and 
services,  internet  banking  and  reading  online  newspapers;  where  rates  of  use  exceed  the  EU 
average  by  between  30  and  50pp.  However,  use  of  other  services  is  also  for  the  most  part 
significantly higher. However, uploading self-created content and selling goods and services are 
only marginally above the EU average. 

It  is  no  surprise  then  that  the  use  of  eGovernment  is  also  higher  than  on  average  in  the  EU, 
especially for citizens' services. Availability of these services is also high. While also above the 
EU average, enterprise related eGovernment indicators differ less from the EU average.  

ICTs in the Economy 

The take up of eBusiness applications has progressed and tops EU averages. The importance of 
eCommerce is even  more significant. Norway is clearly benefiting  from the good opportunities 
provided by the important eSkills base it enjoys.  

EN 

64 

   EN 

 
Norway 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

82.0 

60 
30 
60 

68 
43 

66 
62 

41 
56 
4 
55 

21 
29 
16 

40 
75 
37 

69 
40 

8 
13 
27 

88.4 
82.7 
18.1 
27.0 
64 
41 
78 

91.0 
86.0 
24.3 
22.8 
69 
57 
86 
0 

95.8 
94.0 
29.1 
62.0 
78 
67 
85 
4 
21 

95.8 
94.0 
33.5 
78.2 
84 
73 
86 
7 
28 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

74 
50 
15 

68 
67 

55 
60 
6 
62 

24 
26 
18 

52 

84 
59 
20 

15 
26 
36 

77 
59 
17 

72 
74 

61 
65 
10 
67 

34 
34 
22 

60 
88 
57 

74 
62 
15 

14 
28 
49 

81 
66 
11 

76 
76 

63 

8 
71 

37 
37 
22 
4 
46 

80 
75 
60 

71 
61 
15 

18 
32 
48 

29 

18 

86 
72 
8 

82 
80 
12 
63 
73 
11 
75 
14 
42 
10 
42 
41 
22 
6 
52 

62 
27 
76 
63 
16 

22 
30 
44 

60 
81 
18 
37 
31 
22 
21 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

5.0 
2.7 
0.31 
26.4 

19.5 
4.5 

19.6 
5.0 

19.7 
4.7 

19.2 
5.0 

19.1 
4.7 

18.4 
3.0 

EN 

65 

   EN 

 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
30. 

CROATIA 

Available data for Croatia are based on Eurostat. They show that the country is lagging behind 
EU Member States in most dimensions of the information society, with the notable exception of 
ICT  take  up  by  businesses.  Several  initiatives  have  been  launched  in  2008  to  progress 
information society in Croatia and bridge the digital gap: the Electronic Communication Act to 
comply  with  the  aquis  communitaire;  the  Operational  Plan  of  implementation  of  eCroatia  to 
progress  of  the  ICT  infrastructures;  the  Action  Plan  for  the  development  of  broadband  Internet 
access to achieve 500 000 broadband connections until the end of 2008. More recently (January 
2009  the  Croatian  Government  has  adopted  the  Strategy  for  the  Development  of  eGovernment 
over  the  period  2009-2012  to  build  a  modern,  transparent,  efficient  and  streamlined  public 
services for citizens. 

Broadband 

The  percentage  of  households  with  broadband  connections  is  below  EU  average  but  88%  of 
Croatian firms do have broadband access, exceeding the EU average of 81%.  

Internet Usage 

In  Croatia,  regular  and  frequent  internet  users  are  largely  underrepresented  compared  to  the 
average  situation  in  Europe.  More than  half  of  the  Croatians  have  even  never  used  the  internet 
before.  

These rates are reflected in the take-up of internet services. Except for reading online newspapers, 
Croatians perform the reported activities far less than on average in the EU. This is also the case 
for eGovernment services. Especially for the use by citizens, the gap is still very wide.  

ICTs in the Economy 

While developments in eCommerce are slow, the take up of eBusiness solutions is positive. Most 
applications are used even more than on average in the EU27. However, the availability of eSkills 
among employees is limited and this may put a brake to further eBusiness developments.  

EN 

66 

   EN 

 
Croatia 

Description 

Broadband 
Total DSL coverage (as % of total population) 
DSL coverage in rural areas (as % of total population) 
Broadband penetration (as % of population) 
Speed - % of broadband subscriptions above 2 Mbps 
% of households with an internet connection 
% of households with a broadband connection 
% of enterprises with a (fixed) broadband access 
% of individuals using a mobile phone via UMTS (3G) to access the Internet 
% of indiv. using a laptop via wireless connect. away from home/work to access the inter. 
Internet Usage 
% pop. who are regular internet users (using the internet at least once a week) 
% pop. who are frequent internet users (using the internet every day or almost every day) 
% population who have never used the internet 
Take up of internet services (as % of population) 
sending emails 
looking for information about goods and services 
uploading self-created content 
ordering goods or services, over the Internet, for private use 
reading online newspapers/magazines 
selling goods and services (e.g. via auctions) 
internet banking 
downloading computer or video games or their updates 
downloading/listening to/watching music and/or films 
paying for online audiovisual contents 
listening to the web radio/watching web tv 
seeking health information on injury, disease or nutrition 
looking for a job or sending a job application 
doing an online course 
seeking information with the purpose of learning 
eGovernment Indicators 
% basic public services for citizens fully available online 
% basic public services for enterprises fully available online 
% of population using eGovernment services 
 % of population using eGovernment services for returning filled in forms 
% of enterprises using eGovernment services 
 % of enterprises using eGovernment services for returning filled in forms 
 of which to submit a proposal in a public electronic tender system (e-procurement) 
eCommerce 
eCommerce as % of total turnover of enterprises 
% enterprises selling online 
% enterprises purchasing online 
eBusiness: % of enterprises 
using applications for integrating internal business processes (all enterprises) 
using applications for integrating internal business processes (large enterprises) 
using applications for employees to access Human Resources services 
exchanging automatically business documents with customers/suppliers 
sending/receiving e-invoices 
sharing information electronically with customers/suppliers on Supply Chain Manag. 
using analytical Customer Relation Manag. 
Indicators on the ICT sector, ICT skills and R&D 
ICT sector share of total GDP 
ICT sector share of total employment 
ICT R&D expenditure by the business sector, as % of GDP 
= = = = =, as % of total R&D expenditure 
% of ICT exports on total exports 
% of ICT exports on total imports 
% of persons employed with ICT user skills. 
% of persons employed with ICT specialist skills 

2004 

2005 

2006 

2007 

2008 

EU27 

ranking 

92.7 
76.6 
22.9 
63.3 
60 
49 
81 
3 
12 

56 
43 
33 

53 
50 
11 
32 
25 
10 
29 
9 
28 
5 
20 
28 
13 
3 
26 

51 
72 
28 
12 
68 
50 
9 

12 
16 
28 

41 
70 
11 
25 
21 
16 
17 

41 
23 
80 
1 
5 

32 
21 
56 

26 
30 

7 
17 
2 
9 

9 
15 
8 
1 
13 

14 
5 
51 
33 
20 

3 
11 
19 

19 

10 

45 
27 
88 
2 
9 

39 
27 
54 

31 
33 
6 
7 
28 
4 
13 
6 
18 
2 
10 
20 
11 
1 
17 

12 
3 
57 
37 
17 

4 
16 
22 

45 
68 
18 
32 
25 
36 
11 

5.0 
2.7 
0.31 
26.4 

13.6 
2.0 

18.4 
3.0 

EN 

67 

   EN