2007/698/EC: Commission Decision of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document number C(2007) 5139) (Text with EEA relevance )
Date: 2007-10-29
Institutions: European Commission
Subjects: free service, harmonisation of standards, social services, technical standard, telephone

30.10.2007

EN

Official Journal of the European Union

L 284/31

COMMISSION DECISION

of 29 October 2007

amending Decision 2007/116/EC as regards the introduction of additional reserved numbers
beginning with ‘116’
(notified under document number C(2007) 5139)

(Text with EEA relevance)

(2007/698/EC)

THE COMMISSION OF THE EUROPEAN COMMUNITIES,

Having regard to the Treaty
Community,

establishing the European

the European
Having regard to Directive 2002/21/EC of
Parliament and of
the Council of 7 March 2002 on a
common regulatory framework for electronic communications
networks and services (the Framework Directive) (1), and in
particular Article 10(4) thereof,

Whereas:

(1)

(2)

reserves

national

Commission Decision 2007/116/EC on reserving the
national numbering range beginning with ‘116’
for
harmonised numbers for harmonised services of social
value (2)
range
the
beginning with ‘116’
for
harmonised services of social value. The Annex to that
Decision contains a list of specific numbers within this
numbering range and the services for which each number
is reserved. This list may be adapted in accordance with
the procedure referred to in Article 22(3) of Directive
2002/21/EC.

for harmonised numbers

numbering

The service description associated with the number
two services,
116000 should be updated. Moreover,
Support
namely Child Helplines
Helplines, have been identified as
social
value that may benefit from harmonised numbers. For
these reasons, Decision 2007/116/EC should be updated
and additional reserved numbers introduced.

services of

Emotional

and

(3)

(4)

Decision 2007/116/EC should therefore be amended
accordingly.

The measures provided for
accordance with the opinion of
Committee,

in this Decision are in
the Communications

HAS ADOPTED THIS DECISION:

Article 1

The Annex to Decision 2007/116/EC is replaced by the Annex
to this Decision.

Article 2

Member States shall take all necessary measures to ensure that
as from 29 February 2008 the competent National Regulatory
Authority can assign those numbers added to the list by virtue
of this Decision.

Article 3

This Decision is addressed to the Member States.

Done at Brussels, 29 October 2007.

For the Commission

Viviane REDING
Member of the Commission

(1) OJ L 108, 24.4.2002, p. 33. Directive as amended by Regulation
(EC) No 717/2007 of the European Parliament and of the Council
(OJ L 171, 29.6.2007, p. 32).

(2) OJ L 49, 17.2.2007, p. 30.

L 284/32

EN

Official Journal of the European Union

30.10.2007

ANNEX

List of numbers reserved for harmonised services of social value

Number

Service for which this number is reserved

Specific conditions attached to the right of use for this
number

116000

Name of service:

Hotline for missing children

Description:

The service (a)
takes calls
children and passes them on to the Police;
offers guidance to and supports
responsible for the missing child;
the investigation.

reporting missing
(b)
the persons
(c) supports

116111

Name of the service:

Child helplines

Description:

them to services

The service helps children in need of care and
protection and links
and
resources; it provides children with an opportunity
to express their concerns, talk about issues directly
affecting them and contact
in an
emergency situation.

someone

Service continuously available (i.e. 24 hours a day,
7 days a week, nation-wide).

Where the service is not continuously available (i.e.
24 hours a day, 7 days a week, nation-wide), the
service provider must ensure that
information
about availability is made publicly available in an
easily accessible form, and that, during periods of
unavailability, callers to the service are advised
when the service will next become available.

116123

Name of the service:

Emotional support helplines

Description:

The service enables the caller to benefit from a
genuine human relationship based on non-judge-
It offers emotional support to
mental
callers suffering from loneliness,
in a state of
psychological crisis, or contemplating suicide.

listening.

Where the service is not continuously available (i.e.
24 hours a day, 7 days a week, nation-wide), the
service provider must ensure that
information
about availability is made publicly available in an
easily accessible form, and that, during periods of
unavailability, callers to the service are advised
when the service will next become available.