Commission communication concerning Article 4(3) of Directive 98/27/EC of the European Parliament and of the Council on injunctions for the protection of consumers' interests, concerning the entities qualified to bring an action under Article 2 of this Directive (Text with EEA relevance)
Date: 2003-12-31
Institutions: European Commission
Subjects: application of EU law, approximation of laws, consumer protection, infringement procedure (EU), legal action

C 321/26

EN

Official Journal of the European Union

31.12.2003

Commission communication concerning Article 4(3) of Directive 98/27/EC of the European
interests,
Parliament and of

the Council on injunctions for the protection of consumers'

concerning the entities qualified to bring an action under Article 2 of this Directive

(2003/C 321/07)

(Text with EEA relevance)

authorities of

the Member States

The
concerned have
recognised the entities mentioned below as being qualified to
bring actions for an injunction under Article 2 of Directive
98/27/EC.

BELGIUM

Association belge des consommateurs Test-Achats —
Belgische verbruikersunie Test-Aankoop

Rue de Hollande 13
B-1060 Bruxelles
Téléphone (32-2) 542 35 55
Télécopieur (32-2) 542 32 50
Courrier électronique: membres@test-achats.be
www.test-achats.be

Hollandstraat 13
B-1060 Brussel
Telefoon (32-2) 542 32 32
Fax (32-2) 542 32 50
E-mail: leden@test-aankoop.be
www.test-aankoop.be

DENMARK

1. Forbrugerombudsmanden
(Consumer Ombudsman)
Amagerfælledvej 56
DK-2300 København S
Tel. (45) 32 66 90 00
Fax (45) 32 66 91 00
E-mail: fs@fs.dk
Website: www.fs.dk
(English: www.consumer.dk/index-uk.htm)

Purpose of the Consumer Ombudsman

The Consumer Ombudsman ensures, with reference to the
Marketing Act, that the law is observed, more specifically
from the point of view of consumers.

The Consumer Ombudsman is competent to bring actions
under the following Directives:

— Council Directive 84/450/EEC of 10 September 1984
relating to the approximation of the laws, regulations
the Member States
and administrative provisions of
concerning misleading advertising.

— Council Directive 85/577/EEC of 20 December 1985 to
protect the consumer in respect of contracts negotiated
away from business premises.

— Council Directive 87/102/EEC of 22 December 1986 for
the approximation of the laws, regulations and adminis-
the Member States concerning
trative provisions of

consumer
credit,
Directive 98/7/EC.

as most

recently

amended by

— Council Directive 89/552/EEC of 3 October 1989 on
the coordination of certain provisions laid down by
Law, Regulation or Administrative Action in Member
States concerning the pursuit of television broadcasting
activities, as amended by Directive 97/36/EC.

— Council Directive 90/314/EEC of 13 June 1990 on
package travel, package holidays and package tours.

— Council Directive 93/13/EEC of 5 April 1993 on unfair

terms in consumer contracts.

— Directive 94/47/EC of the European Parliament and the
Council of 26 October 1994 on the protection of
purchasers in respect of certain aspects of contracts
relating to the purchase of the right to use immovable
properties on a timeshare basis.

— Directive 97/7/EC of the European Parliament and of the
Council of 20 May 1997 on the protection of
consumers in respect of distance contracts.

— Directive 1999/44/EC of the European Parliament and of
the Council of 25 May 1999 on certain aspects of the
sale of consumer goods and associated guarantees.

— Directive 2000/31/EC of the European Parliament and of
the Council of 8 June 2000 on certain legal aspects of
information society services,
in particular electronic
commerce,
in the Internal Market (‘Directive on elec-
tronic commerce’).

2. Lægemiddelstyrelsen

(Danish Medicines Agency)
Frederikssundsvej 378
DK-2730 Brønshøj
Tel. (45) 44 88 91 11
Fax (45) 44 91 73 73
E-mail: dkma@dkma.dk
Website: www.dkma.dk

Purpose of the Danish Medicines Agency

The task of the Danish Medicines Agency is to approve the
placing on the market of medicines that are effective and
safe,
to help ensure that social security expenditure on
medicines is in reasonable proportion to the therapeutic
benefits, and to monitor the area of medicinal products
and medicinal equipment.

The Danish Medicines Agency is competent to bring actions
in the
contraventions of Council Directive
92/28/EEC of 31 March 1992 on the advertising of
medicinal products for human use.

event of

31.12.2003

EN

Official Journal of the European Union

C 321/27

GERMANY

1. Aktion Bildungsinformation e.V.

(ABI)

Alte Poststraße 5
D-70173 Stuttgart

interests by offering
Protects consumers'
information and advice;
authorised to
bring collective actions in the interest of
consumers

2.

Verbraucherzentrale
Bundesverband e.V.

Markgrafenstraße 66
D-10969 Berlin

3.

Berliner Mieterverein e.V.

Wilhelmstraße 74
D-10117 Berlin

der

three

Association incorporating
former
organisations: Stiftung Verbraucherinstitut,
Arbeitsgemeinschaft
Verbraucher-
verbände e.V. and Verbraucherschutzverein
e.V. (VSV)
Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

tenants'

interests

Protects
in Berlin by
offering information and advice; authorised
to bring collective actions in the interest of
tenants

4.

Bund der
Energieverbraucher e.V.

Grabenstraße 7
D-53619 Rheinbreitbach

Protects energy consumers' interests; auth-
orised to bring collective actions in the
interest of energy consumers

5.

Bund der Versicherten e.V.

Rönkrei 28
D-22399 Hamburg

6.

Bundesverband der
Verbraucherzentralen und
Verbraucherverbände —
Verbraucherzentrale
Bundesverband e.V. (VZBV)

Markgrafenstraße 66
D-10969 Berlin

7.

Bundesverband privater
Kapitalanleger e.V.

Am Goldgraben 6
D-37073 Göttingen

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

8. Datenschutzbund Hamburg e.V. Am Diebsteich 1

D-22761 Hamburg

Protects consumers' interests by providing
information and advice, especially in the
field of data protection; authorised to
bring collective actions in the interest of
consumers

9. Deutsche Gesellschaft für
Sonnenenergie e.V.

Augustenstraße 79
D-80333 München

renewable

Protects consumers' interests by providing
information and advice, especially in the
energy forms and
fields of
rational use of energy, focusing particularly
authorised to bring
on solar
collective
of
in
consumers

energy;
actions

interest

the

C 321/28

EN

Official Journal of the European Union

31.12.2003

10. Deutscher Mieterbund —

Kieler Mieterverein e.V.

Eggerstedtstraße 1
D-24103 Kiel

11. Deutscher Mieterbund —

Landesverband Mecklenburg-
Vorpommern e.V.

Dr.-Külz-Straße 18
D-19053 Schwerin

12. Deutscher Mieterbund —

Landesverband
der Mietervereine in
Nordrhein-Westfalen e.V.

Luisenstraße 12
D-44137 Dortmund

13. Deutscher Mieterbund —

Landesverband
Schleswig-Holstein e.V.

Eggerstedtstraße 1
D-24103 Kiel

14. Deutscher Mieterbund

Mieterbund Rhein-Ruhr e.V.

Rathausstraße 18—20
D-47166 Duisburg

15. Deutscher Mieterbund —

Mieterverein Groß-Velbert und
Umgebung e.V.

Friedrich-Ebert-Straße
62—64
D-42549 Velbert

16. Deutscher Mieterbund —
Mieterverein Hamm und
Umgebung e.V.

Südring 1
D-59065 Hamm

of

tenancy

Protects consumers' interests in Kiel in the
providing
field
information and advice;
authorised to
bring collective actions in the interest of
consumers

law by

interests

consumers'

Protects
in Meck-
lenburg-Western Pomerania in the field of
tenancy law by providing information and
advice;
collective
actions in the interest of consumers

authorised

to bring

Protects consumers' interests in the field of
tenancy law by providing information and
advice;
collective
actions in the interest of consumers

authorised

to bring

Protects consumers' interests in Schleswig-
tenancy law by
Holstein in the field of
providing information and advice; auth-
orised to bring collective actions in the
interest of consumers

Protects tenants'
interests in Duisburg by
providing information and advice; auth-
orised to bring collective actions in the
interest of tenants

Protects tenants'
region by providing
advice;
actions in the interest of tenants

interests in the Velbert
information and
collective

authorised

to bring

Protects tenants'
region by providing
advice;
actions in the interest of tenants

interests in the Hamm
information and
collective

authorised

to bring

17. Deutscher Mieterbund —
Mieterverein Iserlohn e.V.

Vinckestraße 4
D-58636 Iserlohn

Protects tenants'
interests in Iserlohn by
providing information and advice; auth-
orised to bring collective actions in the
interest of tenants

18. Deutscher Mieterbund —

Mieterverein Kassel und
Umgebung e.V.

Königsplatz 59/
Eingang Poststraße 1
D-34117 Kassel

19. Deutscher Mieterbund —

Mieterverein Schwerin und
Umgebung e.V.

Dr.-Külz-Straße 18
D-19053 Schwerin

tenants'

interests

Protects
region by providing
advice;
actions in the interest of tenants

in the Kassel
information and
collective

authorised

to bring

Protects tenants' interests in the Schwerin
information and
region by providing
advice;
collective
actions in the interest of tenants

authorised

to bring

31.12.2003

EN

Official Journal of the European Union

C 321/29

20. Deutscher Mieterbund —

Mieterverein Siegerland und
Umgebung e.V.

Koblenzer Straße 5
D-57072 Siegen

21. DMB — Mieterverein Stuttgart

und Umgebung e.V.

Moserstraße 5
D-70182 Stuttgart

22. DMB — Mieterschutzverein
Frankfurt am Main e.V.

Eckenheimer
Landstraße 339
D-60320 Frankfurt
am Main

23. Deutscher Mieterbund —

Mieterschutzverein Wiesbaden
und Umgebung e.V.

Adelheidstraße 70
D-65185 Wiesbaden

24. Deutsche Schutzvereinigung

Auslandsimmobilien e.V.

Zähringer Straße 373
D-79108 Freiburg

Protects tenants' interests in the Siegerland
information and
region by providing
advice;
collective
actions in the interest of tenants

authorised

to bring

Protects tenants'
region by providing
advice;
actions in the interest of tenants

interests in the Stuttgart
information and
collective

authorised

to bring

Protects the interests of tenants in Frankfurt
am Main by providing information and
advice;
collective
actions in the interest of tenants

authorised

to bring

Protects tenants' interests in the Wiesbaden
information and
region by providing
advice;
collective
actions in the interest of tenants

authorised

to bring

Protects the interests of private house, flat
and land owners with property abroad and
other persons with interests
in foreign
property by providing information and
advice;
collective
actions in the interest of the above persons

authorised

to bring

25. Mieter helfen Mietern,

Münchner Mieterverein e.V.

Weißenburger Straße 25
D-81667 München

Protects the interests of tenants in Munich
by providing information and advice; auth-
orised to bring collective actions in the
interest of tenants

26. Mieter und Pächter e.V.

Prinzenstraße 7
D-44135 Dortmund

27. Mieterverein Bochum,

Hattingen und Umgegend e.V.

Brückstraße 58
D-44787 Bochum

Protects the interests of tenants and lessees
in Dortmund by providing information and
advice;
collective
actions in the interest of tenants

authorised

to bring

tenants'

interests

Protects
in Bochum,
Hattingen and the region by providing
information and advice;
authorised to
bring collective actions in the interest of
tenants

28. Mieterverein für Lüdenscheid

und Umgegend e.V.

Lösenbacher Straße 3
D-58507 Lüdenscheid

29. Mieterverein Gelsenkirchen e.V.
im Deutschen Mieterbund

Gabelsberger Straße 9
D-45879 Gelsenkirchen

Protects tenants'
interests in the Lüden-
scheid region by providing information
and advice; authorised to bring collective
actions in the interest of tenants

Protects the interests of tenants and lessees
by providing information and advice; auth-
orised to bring collective actions in the
interest of tenants

C 321/30

EN

Official Journal of the European Union

31.12.2003

30. Mieterverein Köln e.V.

Mühlenbach 49
D-50676 Köln

31. Mieterverein München e.V.

Sonnenstraße 10
D-80331 München

Protects the interests of tenants in Cologne
by providing information and advice; auth-
orised to bring collective actions in the
interest of tenants

Protects the interests of tenants in Munich
by providing information and advice; auth-
orised to bring collective actions in the
interest of tenants

32.

Schutzverband für Verbraucher
und Dienstleistungsnehmer e.V.
— Endverbraucher,
Kapitalanleger, Versicherte

Spessartring 37
D-63110 Rodgau

Protects the interests of consumers and
service users by providing information
and advice; authorised to bring collective
actions in the interest of consumers and
service users

33.

Verbraucherzentrale
Baden-Württemberg e.V.

Paulinenstraße 47
D-70178 Stuttgart

34.

Verbraucherschutzverein e.V.
(VSV)

Lützowstraße 33—36
D-10785 Berlin

35.

Verbraucherzentrale Berlin e.V.

Bayreuther Straße 40
D-10787 Berlin

36.

Verbraucher-Zentrale
Brandenburg e.V.

Templiner Straße 21
D-14473 Potsdam

37.

Verbraucher-Zentrale des
Landes Bremen e.V.

Altenweg 4
D-28195 Bremen

38.

Verbraucher-Zentrale
Hamburg e.V.

Kirchenallee 22
D-20099 Hamburg

39.

Verbraucher-Zentrale
Hessen e.V.

Große Friedberger
Straße 13—17
D-60313 Frankfurt/Main

40.

Verbraucherzentrale
Mecklenburg-Vorpommern e.V.

Strandstraße 98
D-18055 Rostock

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
of
in
collective
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

31.12.2003

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Official Journal of the European Union

C 321/31

41.

Verbraucher-Zentrale
Niedersachsen e.V.

Herrenstraße 14
D-30159 Hannover

42.

Verbraucher-Zentrale
Nordrhein-Westfalen
Landesarbeitsgemeinschaft der
Verbraucherverbände e.V.

Mintropstraße 27
D-40215 Düsseldorf

43.

Verbraucherzentrale
Rheinland-Pfalz e.V.

Ludwigstraße 6
D-55116 Mainz

44.

Verbraucherzentrale des
Saarlandes
Landesarbeitsgemeinschaft
der Verbraucherverbände e.V.

Hohenzollernstraße 11
D-66117 Saarbrücken

45.

Verbraucher-Zentrale
Sachsen e.V.

Bernhardstraße 7
D-04315 Leipzig

46.

Verbraucherzentrale
Sachsen-Anhalt e.V.

Steinbockgasse 1
D-06108 Halle

47.

Verbraucherzentrale
Thüringen e.V.

Eugen-Richter-Straße 45
D-99085 Erfurt

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
of
in
collective
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
of
in
collective
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

Protects consumers' interests by providing
information and advice; authorised to bring
collective
of
in
consumers

interest

actions

the

FRANCE

ADEIC
3, rue de la Rochefoucauld
F-75009 Paris
Téléphone (33) 144 53 73 93
Télécopieur (33) 144 53 73 94
Courrier électronique: adeicfen@wanadoo.fr
Site Internet: http://www.adeic.asso.fr
Président: M. Alain Aujoul
Secrétaire général: M. Christian Huard

AFOC
141, avenue du Maine
F-75014 Paris
Téléphone (33) 140 52 85 85
Télécopieur (33) 140 52 85 86
Courrier électronique: afoc@wanadoo.fr
Site Internet: perso.wanadoo.fr/afoc
Président: M. Marc Blondel
Secrétaire général: M. Raphaël Manzano

ALLDC
153, avenue Jean-Lolive
F-93315 Pantin-Le-Pré-Saint-Gervais Cedex
Téléphone (33) 148 10 65 65

Télécopieur (33) 148 10 65 71
Courrier électronique: leo.lagrange.consom@wanadoo.fr
Site Internet: www.leolagrange-conso.org
Président: M. Marc Lagae
Secrétaire général: M. Alain Sauvreneau

ASSECO-CFDT
4, boulevard de la Villette
F-75955 Paris Cedex 19
Téléphone (33) 142 03 83 50
Télécopieur (33) 155 80 84 12
Courrier électronique: asseco@cfdt.fr
Site Internet: www.cfdt.fr/asseco
Président: M. Jean-Louis Bauzon
Secrétaire général: M. Patrick Guyot

CGL
6/8, Villa Gagliardini
F-75020 Paris
Téléphone (33) 140 31 90 22
Télécopieur (33) 140 31 92 74
Courrier électronique: CGL.Nat@wanadoo.fr
Président: M. Henry de Gaulle
Secrétaire générale: Mme Josiane de la Fonchais

C 321/32

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Official Journal of the European Union

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CLCV
13, rue Niépce
F-75014 Paris
Téléphone (33) 156 54 32 10
Télécopieur (33) 143 20 72 02
Courrier électronique: clcv@clcv.org
Site Internet: www.clcv.org
Présidente: Mme Arlette Haedens
Secrétaire générale: Mme Reine-Claude Mader

CNAFAL
108, avenue Ledru-Rollin
F-75011 Paris
Téléphone (33) 147 00 02 40
Télécopieur (33) 147 00 01 86
Courrier électronique: cnafal@wanadoo.fr
Site Internet: cnafa.com
Présidente: Mme Michèle Fournier-Bernard
Secrétaire général: M. Patrick Ollivier

CNAFC
28, place Saint-Georges
F-75009 Paris
Téléphone (33) 148 78 81 61
Télécopieur (33) 148 78 07 35
Courrier électronique: afc_conso@compuserve.com
Site Internet: www.afcfrance.org
Président: M. Paul de Viguerie
Directeur: M. Olivier Braillon

CNL
8, rue Mériel
F-93104 Montreuil Cedex
Téléphone (33) 148 57 04 64
Télécopieur (33) 148 57 28 16
Courrier électronique: cnl-lf@wanadoo.fr
Président: M. Jean-Pierre Giacomo
Administrateur: M. Robert Boules

CSF
53, rue Riquet
F-75019 Paris
Téléphone (33) 144 89 86 80
Télécopieur (33) 140 35 29 52
Courrier électronique: c.s.f@wanadoo.fr
Site Internet: perso.wanadoo.fr/c.s.f
Présidente: Mme Étiennette Guerlin
Secrétaire général: M. François Édouard

FAMILLES DE FRANCE
28, place Saint-Georges
F-75009 Paris
Téléphone (33) 144 53 45 90
Télécopieur (33) 145 96 07 88
Courrier électronique: famillesdefrance@wanadoo.fr
Site Internet: www.famillesdefrance.asso.fr
Président: M. Henri Joyeux
Secrétaire générale: Mme Christine Therry

FAMILLES RURALES
7, cité d'Antin
F-75009 Paris
Téléphone (33) 144 91 88 88
Télécopieur (33) 144 91 88 89

Courrier électronique: famillesrurales@wanadoo.fr
Site Internet: www.famillesrurales.org
Présidente: Mme Marie-Claude Petit
Directeur: M. Jean-Yves Martin

FNAUT
32, rue Raymond-Losserand
F-75014 Paris
Téléphone (33) 143 35 02 83
Télécopieur (33) 143 35 14 06
Courrier électronique: fnaut@wanadoo.fr
Site Internet: perso.wanadoo.fr/fnaut
Président: M. Jean Sivardière
Secrétaire générale: Mme Simone Bigorgne

INDECOSA-CGT
263, rue de Paris
F-93516 Montreuil Cedex
Téléphone (33) 148 18 84 26
Télécopieur (33) 148 18 84 82
Courrier électronique: indecosa@cgt.fr
Site Internet: www.cgt.fr/indecosa
Président: M. Philippe Antoine
Secrétaire général: M. Daniel Tournez

ORGECO
16, avenue du Château
F-94300 Vincennes
Téléphone (33) 101 49 57 93 00
Télécopieur (33) 143 65 33 76
Courrier électronique: orgeco@wanadoo.fr
Site Internet: perso.wanadoo.fr/orgeco/
Président: M. Yves Sirot

UFC-QUE CHOISIR
11, rue Guénot
F-75011 Paris
Téléphone (33) 143 48 55 48
Télécopieur (33) 143 48 44 35
Courrier électronique: mouvement@quechoisir.org
Site Internet: www.quechoisir.org
Présidente: Mme Marie-José Nicoli
Directeur: M. Jean-Louis Redon

UFCS
6, rue Béranger
F-75003 Paris
Téléphone (33) 144 54 50 54
Télécopieur (33) 144 54 50 66
Courrier électronique: ufcsnational@wanadoo.fr
Site Internet: www.ufcs.org
Présidente: Mme Chantal Jannet
Secrétaire générale: Mme Christine Touffait

UNAF
28, place Saint-Georges
F-75009 Paris
Téléphone (33) 149 95 36 00
Télécopieur (33) 140 16 12 76
Courrier électronique: nbrun@unaf.fr
Site Internet: www.unaf.fr
Président: M. Hubert Brin
Directeur: M. Jean-Michel Rossignol

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Official Journal of the European Union

C 321/33

GREECE

3. ADOC — Associazione Difesa Orientamento

1. Consumers' association — New consumers'

institute

(NEO INKA)
Akadimias 7, GR-106 71 Athens
Tel. (30-210) 363 24 43
Fax (30-210) 363 39 76

2. Consumers' protection centre of Thessaloniki (KEPKA)

Tsimiski 54, GR-546 23 Thessaloniki
Tel. (30) 2310 26 94 49
Fax (30) 2310 24 22 11

3. Consumers' association ‘the quality of life’ (EKPIZO)

Valtetsiou 43-45, GR-106 81 Athens
Tel. (30-210) 330 44 44
Fax (30-210) 330 05 91

4. Greek consumers' organisation (EKATO)
Dimokritou 10, GR-543 52 Thessaloniki
Tel. (30) 2310 85 70 07/866 80 07
Fax (30) 2310 86 74 56

5. Consumers' institute (INKA) of Ioannina

Th. Paschidi 52, GR-454 45 Ioannina
Tel./Fax (30) 26510 651 78

6. Citizens' rights organisation
Kolokotroni 134, Piraeus
Tel. (30-210) 360 04 10
Fax (30-210) 360 04 11

7. Consumers' institute (INKA) of Macedonia
Monastiriou 17, GR-546 27 Thessaloniki
Tel. (30) 2310 53 52 63
Fax (30) 2310 23 80 61

8. Consumers' institute (INKA) of Corfu
Plateia Iroon Kypriakou Agona 19, Corfu
Tel. (30) 26610 481 69/428 63
Fax (30) 26610 381 81

IRELAND

Director of Consumer Affairs
4-5 Harcourt Road
Dublin 2
Ireland
Tel. (353-1) 402 55 00
Fax (353-1) 402 55 01
E-mail: odca@entemp.ie
Website: www.odca.ie

ITALY

1. ACU — Associazione Consumatori Utenti — Onlus

Via Bazzini 4, I-20131 Milano (MI)
Tel. (39) 02 70 63 06 68
Fax (39) 02 70 63 67 77

2. Adiconsum

Via G. M. Lancisi 25, I-00161 Roma (RM)
Tel. (39) 06 641 70 21
Fax (39) 06 44 17 02 30

Consumatori
Via Lucullo 6, I-00187 Roma (RM)
Tel. (39) 06 482 58 49
Fax (39) 06 481 90 28

4. Centro Tutela Consumatori Utenti Onlus —

Verbraucherzentrale Südtirol
Via Dodiciville 11, I-39100 Bolzano (BZ)
Tel. (39) 047 197 55 97
Fax (39) 047 197 99 14

5. Cittadinanzattiva

Via Flaminia 53, I-00196 Roma (RM)
Tel. (39) 06 36 71 81
Fax (39) 06 36 71 83 33

6. Codacons — Coordinamento delle associazioni per la
tutela dell'ambiente e per la difesa dei diritti degli
utenti e consumatori
Viale Mazzini 73, I-00195 Roma (RM)
Tel. (39) 06 372 58 09
Fax (39) 06 370 17 09

7. Comitato Consumatori Altroconsumo
Via Valassina 22, I-20159 Milano (MI)
Tel. (39) 02 66 89 01
Fax (39) 02 66 89 02 88

8. Confconsumatori

Via Aurelio Saffi 16, I-43100 Parma (PR)
Tel. (39) 052 123 01 34
Fax (39) 052 128 52 17

9. Federconsumatori — Federazione Nazionale di

Consumatori e Utenti
Via Gioberti 54, I-00185 Roma (RM)
Tel. (39) 06 49 27 04 34
Fax (39) 06 49 27 04 52

10. Lega Consumatori

Via Orchidee 4/A, I-20147 Milano (MI)
Tel. (39) 02 48 30 36 59
Fax (39) 02 48 30 26 11

11. Movimento Consumatori

Via Carlo Maria Maggi 14, I-20154 Milano (MI)
Tel. (39) 02 33 60 30 60
Fax (39) 02 34 93 74 00

12. Movimento Difesa del Cittadino

Via Adis Abeba 1, I-00199 Roma (RM)
Tel. (39) 06 86 39 92 08
Fax (39) 06 86 38 84 06

13. Unione Nazionale Consumatori

Via Duilio 13, I-00192 Roma (RM)
Tel. (39) 06 326 95 31
Fax (39) 06 323 46 16

14. ADUSBEF — Associazione difesa utenti

servizi

bancari e finanziari
Via Farini 62, I-00185 Roma (RM)
Tel. (39) 06 481 86 32
Fax (39) 06 481 86 33
Posta elettronica: info@adusbef.it

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NETHERLANDS

Consumentenbond

Enthovenplein 1
Postbus 1000
2500 BA Den Haag
Nederland
Tel. (31-70) 445 45 45
Fax (31-70) 445 45 96
1e) Koos Peters, kpeters@consumentenbond.nl
2e) Wibo Koole, wkoole@consumentenbond.nl
Website: www.consumentenbond.nl

AUSTRIA

1. Wirtschaftskammer Österreich

and of

industry and trade

its
Represents and promotes the common interests of
members
and individual
members (§ 1 of the Wirtschaftskammergesetz = Chamber of
Commerce Act). Protection of
the collective interests of
consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of
the KSchG and § 1, § 2(1) and § 14(1) of the UWG.

Präsidentenkonferenz der Landwirtschaftskammern
Österreichs
Löwenstraße 12
A-1010 Wien
Tel. (43-1) 534 41 85 00
Fax (43-1) 534 41 85 09
E-mail: pkrecht@pklwk.at

4. Österreichischer Gewerkschaftsbund

Represents the social, economic and cultural interests of all
gainfully employed people other than the self-employed
(manual workers, white-collar workers, public servants,
including apprentices or persons in a similar situation),
the unemployed, even if they have not yet had the oppor-
tunity to be gainfully employed (other
than in self-
employment), pupils and students who intend to go into
gainful employment
than self-employment) and
other occupational groups (such as freelancers or people
working in private practice), provided that
they can be
in terms of their activity, to people who are
compared,
gainfully
self-employment.
employed
Protects the collective interests of consumers pursuant to
the KSchG and § 1,
§ 28(1), § 28(a)(1) and § 29(1) of
§ 2(1) and § 14(1) of the UWG.

(other

other

than

in

Wirtschaftskammer Österreich
Wiedner Hauptstraße 63
A-1045 Wien
Tel. (43-1) 501 05 42 96
Fax (43-1) 50 20 62 43
E-mail: huberta.maitz-strassnig@wko.at

Österreichischer Gewerkschaftsbund
Hohenstaufengasse 10-12
A-1010 Wien
Tel. (43-1) 53 44 44 05
Fax (43-1) 53 44 45 52
E-mail: thomas.maurer-muehlleitner@oegb.or.at

2. Bundesarbeitskammer

5. Verein für Konsumenteninformation

Represents and promotes the social, economic, occupational
and cultural interests of workers; contributes to improving
the economic and social situation of workers and their
families,
implements measures in matters pertaining to
education, culture, environmental protection, consumer
protection, the organisation of leisure time, the protection
the
and promotion of health and living conditions,
promotion of full employment; involved in the establishing
of prices and competition rules; provides advice and legal
protection in matters pertaining to labour law and social
law,
collective
interests of consumers pursuant to § 28(1), § 28(a)(1) and
§ 29(1) of the KSchG and § 1, § 2(1) and § 14(1) of the
UWG.

representation.

including

Protects

the

Bundesarbeitskammer
Prinz-Eugen-Straße 20-22
A-1040 Wien
Tel. (43-1) 501 65 25 50
Fax (43-1) 501 65 25 32
E-mail: helmut.gahleitner@akwien.or.at

3. Präsidentenkonferenz

der

Landwirtschaftskammern

Österreichs

Promotes the national economic role of agriculture and
forestry and represents their common interests. Protects
the collective interests of consumers pursuant to § 28(1),
§ 28(a)(1) and § 29(1) of the KSchG and § 1, § 2(1) and
§ 14(1) of the UWG.

Advises,
informs and protects consumers with regard to
misleading and unfair advertising and sales methods, and
in legal matters pertaining to the purchase of goods and
services. Protects
the collective interests of consumers
pursuant to § 28(1), § 28(a)(1) and § 29(1) of the KSchG
and § 1, § 2(1) and § 14(1) of the UWG.

Verein für Konsumenteninformation
Mariahilferstraße 81
A-1010 Wien
Tel. (43-1) 58 87 73 33
Fax (43-1) 588 77 75
E-mail: pkolba@vki.or.at

6. Österreichischer Landarbeiterkammertag

Promotes cooperation between chambers of agricultural
workers, provides advice and deals with common matters
that fall within the sphere of responsibility of the chambers
of agricultural workers (employees' sections). Protection of
the collective interests of consumers pursuant to § 28(1),
§ 28(a)(1) and § 29(1) of the KSchG and § 1, § 2(1) and
§ 14(1) of the UWG.

Österreichischer Landarbeiterkammertag
Marco d'Aviano-Gasse 1
A-1015 Wien
Tel. (43-1) 512 23 31
Fax (43-1) 512 23 31 70
E-mail: oelakt@netway.at

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7. Österreichischer Seniorenrat
(Bundesaltenrat Österreichs)
Ensures that all economic, social and cultural facilities are
accessible to the older generation in keeping with its needs,
contributes to solving problems of social, old-age and health
policy, and supports the provision of advice,
information
and care to the elderly. Protects the collective interests of
consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of the
KSchG and § 1, § 2(1) and § 14(1) of the UWG.

Österreichischer Seniorenrat
(Bundesaltenrat Österreichs)
Sperrgasse 8-10/III
A-1150 Wien
Tel. (43-1) 892 34 65
Fax (43-1) 892 34 65 24
E-mail: kontakt@seniorenrat.at

8. Schutzverband gegen den unlauteren Wettbewerb
in
competition,
libel
Combats unfair
economic
of
interests
the
protects
life,
consumers pursuant to § 28(1), § 28(a)(1) and § 29(1) of
the KSchG and § 1, § 2(1) and § 14(1) of the UWG.

especially trade

collective

Schutzverband gegen den unlauteren Wettbewerb
Schwarzenbergplatz 14
A-1040 Wien
Tel. (43-1) 514 50 32 92
Fax (43-1) 505 78 93
E-mail: office@schutzverband.at

SUOMI/FINLAND

1. Kuluttaja-asiamies

(the Consumer Ombudsman) is responsible for:

— general

in
connection with marketing and conditions of contract,

supervision

protection

consumer

of

— supervision of radio and television advertising to check
compliance with the regulations governing ethical prin-
ciples in advertising and teleshopping and the protection
of minors, and to pinpoint cases where television and
radio broadcasts include marketing which is unfair or
misleading to the consumer.

2. Kuluttajat — Konsumenterna ry

(registered consumer organisation) monitors
tiveness and progress of consumer protection).

the

effec-

3. Suomen Kuluttajaliitto

(Finnish Consumers' Association) monitors
interests
community and in relation to the market.

independent

through

civil

action

consumers'
the

in

4. Kuluttajavirasto

(National Consumer Administration of Finland) supervises
the provision of security in connection with package travel.

5. Rahoitustarkastus

(Financial Inspection Authority) supervises consumer credit
marketing and conditions of contract, with the consumer
ombudsman.

6. Lääkelaitos

7. Sosiaali- ja terveydenhuollon tuotevalvontakeskus

(National Product Control Agency for Welfare and Health)
supervises tobacco and alcohol advertising.

8. Telehallintokeskus

(Telecommunications Administration Centre)
television and radio advertising, excluding:

supervises

— regulations governing ethical principles in advertising

and teleshopping and the protection of minors

— alcohol and tobacco advertising.

SPAIN

1. Instituto Nacional del Consumo (National Consumers'

Institute)

This is an autonomous body coming under the Ministry
for Health and Consumer Affairs which, in keeping with
Article 51 of
the Constitution and Act 26/84 on
Consumer and User Protection, promotes and fosters
consumer and user rights.

Chairman: The Under-Secretary for Health and Consumer

Affairs

Address: Príncipe de Vergara, 54
E-28006 Madrid

Tel. (34) 915 75 49 30.

2. Asociacíon de Usuarios de la Comunicación (AUC)

(Association of Media Users)

The purpose of the association is to defend the general
interests and basic rights of consumers as laid down by
law, both individual and collective ones. To this end, it has
set itself the goal of promoting education and training for
consumers
rational
consumption of goods and use of services, thus making
it easier for them to understand the information directed at
them by the mass media.

especially as

and users,

regards

Chairman: Alejandro Perales Albert
Address: Cavanilles, 29, 6° B

E-28007 Madrid

Tel. (34) 915 01 67 73.

3. Confederación Española de Organizaciones de Amas
de Casa, Consumidores y Usuarios (CEACCU) (Spanish
Confederation of Organisations of Housewives, Consumers
and Users)

The Confederation's tasks include defending the interest of
housewives, consumers and users via the channels laid
legislation, promoting and
down in the
drawing up reliable and useful information for housewives,
consumers and users, promoting education to improve
their ability to make sound choices and decisions, and
coordinating its member organisations' action plans.

applicable

Chairwoman: Isabel Ávila Fernández-Monge
Address: San Bernardo, 97/99

(National Agency for Medicines) supervises medicine adver-
tising.

E-28015 Madrid

Tel. (34) 915 94 50 89.

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4. Directorate-General
ment of Aragón)

for Consumer Affairs (Govern-

9. Directorate-General for Consumer Affairs (Regional

Government of Castile-La Mancha)

Management body attached to the Ministry of Health,
Consumer Affairs of the Government of Aragón

Management body attached to the Ministry of Health of
the Regional Government of Castile-La Mancha

The Director-General for Consumer Affairs

The Director-General for Consumer Affairs

Address: Paseo María Agustín 36, Edificio Pignatelli,

Puerta 30, 2o Planta,
E-50004 Zaragoza

Tel. (34) 976 71 56 12

Address: C/ Berna, 1

E-45071 Toledo

Tel. (34) 925 28 45 29

5. Directorate-General for Industry, Trade and Consumer

Affairs (Government of La Rioja)

10. Directorate-General for Consumer Affairs (Junta de

Andalucía)

Management body attached to the Ministry of Economy
and Finance of the Government of La Rioja

Management body attached to the Regional Ministry of
Internal Affairs, Junta de Andalucía

The Director-General for Industry, Trade and Consumer
Affairs

The Director-General for Consumer Affairs

Address: C/ Portales, 46

E-26071 Logroño

Tel. (34) 941 29 13 39

Address: Plana Nueva, 4
E-41071 Seville

Tel. (34) 955 04 14 78

6. Directorate-General
ment of Madrid)

for Consumer Affairs (Govern-

11. Directorate-General

for
(Government of Navarre)

Trade

and

Tourism

Management body attached to the Ministry of Economy
and Technical Innovation of the Government of Madrid

Management body attached to the Department of Industry
and Technology, Trade, Tourism and Employment of the
Government of Navarre

The Director-General for Consumer Affairs

Address: C/ Ventura Rodríguez, no 7
E-28008 Madrid

Tel. (34) 915 80 22 00

7. Directorate

for

Consumer

Affairs

(Basque

Government)

Management body attached to the Basque Government
Department of Industry, Trade and Tourism

The Director of Consumer Affairs

Address: San Sebastián, 1
E-01010 Vitoria

Tel. (34) 945 01 99 23

The Director-General for Trade and Tourism

Address: Parque Tomás Caballero, 1, 4a planta

E-31005 Pamplona

Tel. (34) 948 42 77 30

12. Organisation of Consumers and Users (OCU)

This organisation was set up to educate,
defend and represent consumers and users.

inform, guide,

Chair: Mr Carlos Sánchez-Reyes de Palacio
Address: Albarracín, 21

E-28037 Madrid

Tel. (34) 902 30 01 87

8. Legal

Advisory

Service

(Catalonia

Regional

Government)

13. Federación Unión Cívica de Consumidores y Amas de
Hogar de España (UNAE — Spanish Civic Union
Federation of Consumers and Housewives)

Appointed by the Department of Labour, Industry, Trade
and Tourism of the Catalonia Regional Government

Legal Advisory Service

Department of Labour, Industry, Trade and Tourism

Address: Paseo de Gracia, 105 (Torre Muñoz)

E-08008 Barcelona

Tel. (34) 934 84 93 00

This organisation was set up to protect consumers of
goods and users of services, with particular focus on
consumption within the family and the figure of
the
housewife as administrator of the household economy.

Chair: Mrs Margarita Fernández de Lis
Address: Villanueva, 8

E-28001 Madrid

Tel. (34) 915 75 72 19

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14. Asociación para la Defensa de los Impositores de
Bancos y Cajas de Ahorro de España (ADICAE,
Spanish Association for the Defence of Savers in
Banks and Savings Banks)

This Association is intended to defend consumers' interests
in respect of banks, savings banks,
insurers and other
financial
It also provides protection and
advice to consumers and users on any consumer issues.

institutions.

Chair: Mr Manuel Pardos Vicente
Address: Gavín, 12

E-50001 Zaragoza

Tel. (34) 976 39 00 60

15. Federación de Usuarios-Consumidores Independientes
and

Independent Users

Federation

of

(FUCI,
Consumers)

Set up to train and inform consumers and users and
promote
by publicising,
encouraging the exercise of and demanding respect for
these rights.

develop their

rights

and

Chair: Mrs Agustina Laguna Trujillo
Address: Joaquín Costa, 61

E-28002 Madrid

Tel. (34) 915 64 01 18

16. Confederation of Consumers and Users

through training,

The Confederation was set up to protect consumers,
information and legal
specifically
defence activities and lobbying businesses and/or
the
Government to ensure that the rights enshrined in the
legislation are implemented throughout Spanish society.

Chair: Mrs Maria Rodrígues Sánchez
Address: Cava Baja, 30

E-28005 Madrid

Tel. (34) 913 64 02 76, (34) 913 64 05 22

SWEDEN

Information on national measures taken to fulfil Sweden's obli-
gations in the European Union:

In accordance with Articles 4(2) and 5(2) of Directive 98/27/EC
of the European Parliament and of the Council of 19 May
1998 on injunctions for the protection of consumers' interests,
we hereby provide the following information:

Article 4(2): The Konsumentverket (National Consumer Agency)
is the central managing authority for consumer questions, and
is charged with looking after consumers' interests.

the Consumer
The National Consumer Agency
Ombudsman are authorised to bring actions under Article 2.

and

Article 5(2): The rules governing prior consultation are
contained in § 4 of the Act (2000:1175) on access to justice

for certain foreign consumer authorities and consumer organi-
sations (see Annex).

UNITED KINGDOM

1. Office of Fair Trading (OFT)

The purpose of the Office of Fair Trading is to make the
markets work well for consumers. Its objectives are: (a) to
help maximise consumer welfare in the long term,
protecting vulnerable consumers' interests by: empowering
consumers through information and redress; protecting
them by preventing abuse; and promoting competitive
and responsive supply; (b) to make sure that competition
works well
in markets for goods and services so as to
make those markets more efficient and benefit consumers.

2. The Information Commissioner

The Information Commissioner has a number of specific
the Data Protection and Freedom of
duties under
including promoting the following of
Information Acts,
good practice and observance of
the requirements of
both acts
in the case of data protection,
including,
the data protection principles by data
observance of
controllers;
the production of
codes of practice by others; and the dissemination of
information to the public about the Acts.

the encouragement of

3. The Civil Aviation Authority

The Civil Aviation Authority has a number of specific
functions under the Civil Aviation Act 1982 including
furthering
air
transport services and protection against the consequences
of air transport organiser failure through the licensing of
provision of flight accommodation.

interest of users of

reasonable

the

4. The Gas and Electricity Markets Authority

The Gas and Electricity Markets Authority is responsible
for regulating the gas and electricity markets in Great
Britain and protecting the interests of gas and electricity
customers.

5. The Director-General of Electricity Supply for

Northern Ireland

The Director-General of Electricity Supply for Northern
Ireland is responsible for regulating the gas and electricity
markets in Northern Ireland and protecting the interests of
gas and electricity customers.

6. The Director-General of Telecommunications

for Telecommunications

the
The Director-General
regulator for the UK telecommunications industry whose
responsibilities
of
consumers, purchasers and other users of telecommuni-
cation
telecommunications
apparatus supplied.

promoting

provided

interests

services

include

and

the

is

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7. The Director-General of Water Services

9. Every weights and measures authority in Great Britain

The Director-General of Water Services is the economic
regulator of the privatised water industry in England and
Wales. His responsibilities include protecting the interests
of the consumers with regard to pricing and standards of
service
between
adjudicating
appointed companies and their customers.

disputes

certain

and

8. The Rail Regulator

The Rail Regulator is responsible for the regulation of the
railways in Great Britain. The Regulator's responsibilities
include protecting the interests of users of railway services.

Weights and measures authorities are part of
local
government in Great Britain. They enforce the law and
regulations governing the sale and supply of goods and
services and provide advice services for consumers and
business.

10. The Department of Enterprise, Trade and Investment

in Northern Ireland

The Department of Enterprise, Trade and Investment in
Northern Ireland enforces
law and regulations
governing the sale and supply of goods and services in
Northern Ireland, and provide advice for consumers and
business.

the

ANNEX

Act (2000:1175) on access to justice for certain foreign consumer authorities and consumer organisations
promulgated on 7 December 2000

Pursuant to the decision of the Swedish Parliament (1) the following provisions are laid down (2).

Scope

§ 1 This Act applies to infringements of provisions implementing the Directives listed in an Annex to Directive
98/27/EC of the European Parliament and of the Council of 19 May 1998 on injunctions for the protection of
consumers' interests.

However, the Act applies only to those infringements of provisions aimed at protecting consumers' interests that
affect consumers in countries of the EEA (European Economic Area) other than Sweden.

Bringing of actions before Swedish courts by qualified entities

§ 2 An authority or organisation in an EEA country other than Sweden may bring an action in a Swedish court on the
grounds of an infringement as referred to in § 1 if it is a qualified entity included in a special list drawn up by the
European Union and published in the Official Journal of the European Communities.

§ 3 The action must be for measures to be taken against someone for failure to comply with a provision as provided

for in § 1. The measures sought must be:

1. a prohibition or injunction pursuant

the Swedish Marketing Act
(1995:450), or a prohibition pursuant to §§ 3 and 6 of the Swedish Consumer Contracts Act (1994:1512);

to §§ 14-16, § 17(1) and §§ 8-20 of

2. an injunction to pay the Swedish State a special fee as provided for in Chapter 10, §§ 5 and 6, of the Radio and

Television Act (1996:844); or

3.

imposition of a fine prescribed in those cases referred to in 1. Act (2001:401).

§ 4 An action may be brought only if:

1. the applicant has tried, through consultation, to make the other party cease the alleged infringement; and

2. the alleged infringement has still not ceased two weeks after the other party has received the request for

consultation.

Competent court

§ 5 The action shall be brought before:

1. the Market Court (Marknadsdomstolen)

in cases seeking a prohibition or injunction as provided for in the
Marketing Act (1995:450), and in cases seeking a prohibition pursuant to the Swedish Consumer Contracts
Act (1994:1512);

2. the Stockholm County Administrative Court (Länsrätten) in cases seeking special fees as provided for in the

Radio and Television Act (1996:844);

3. the competent district court (tingsrätten) in accordance with Chapter 10 of the Code of Judicial Procedure

(Rättegångsbalken), or the Stockholm city court, in cases seeking imposition of a fine. Act (2001:401).

(1) Prop 2000/01:34, bet. 2000/01:LU3, rskr 2000/01:84.
(2) See Directive 98/27/EC of the European Parliament and of the Council of 19 May 1998 on injunctions for the protection of

consumers' interests (OJ L 166, 11.6.1998, p. 51, Celex 31998L0027).