2003/287/EC: Commission Decision of 14 April 2003 establishing the ecological criteria for the award of the Community eco-label to tourist accommodation service (Text with EEA relevance) (notified under document number C(2003) 235)
Date: 2003-04-14
Institutions: European Commission
Subjects: European standard, eco-label, hotel industry, tourism

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COMMISSION

COMMISSION DECISION

of 14 April 2003

establishing the ecological criteria for the award of

the Community eco-label

to tourist

accommodation service

(notified under document number C(2003) 235)

(Text with EEA relevance)

(2003/287/EC)

THE COMMISSION OF THE EUROPEAN COMMUNITIES,

Having regard to the Treaty establishing the European
Community,

Having regard to Regulation (EC) No 1980/2000 of
the
European Parliament and of the Council of 17 July 2000 on a
revised Community eco-label award scheme (1), and in parti-
cular the second subparagraph of Article 6(1) thereof and the
sixth paragraph of point 2 of Annex V thereof,

Whereas:

(1)

(2)

(3)

(4)

(5)

Under Regulation (EC) No 1980/2000 the Community
eco-label may be awarded to a product possessing char-
acteristics which enable it to contribute significantly to
improvements in relation to key environmental aspects.

Regulation (EC) No 1980/2000 provides that specific
eco-label criteria are to be established according to
product groups.

In the case of tourist accommodation service, the ecolo-
gical criteria should be divided into mandatory criteria,
all of which must be complied with, and optional
criteria, only a number of which need be complied with.

As regards the related fees, reductions should be made as
provided for by Regulation (EC) 1980/2000 and Article
5 of Commission Decision 2000/728/EC of 10
November 2000 establishing the application and annual
fees of the Community eco-label (2).

In the case of micro enterprises and mountain huts, it is
appropriate to provide for further reductions in the fees
in order to take account of their limited resources and
their particular importance within this product group.

(1) OJ L 237, 21.9.2000, p. 1.
(2) OJ L 293, 22.11.2000, p. 18.

(6)

(7)

The measures provided for in this Decision are based on
the draft criteria developed by the European Union Eco-
labelling Board established under Article 13 of Regula-
tion (EC) No 1980/2000.

The measures provided for in this Decision are in accor-
dance with the opinion of the Committee instituted by
Article 17 of Regulation (EC) No 1980/2000,

HAS ADOPTED THIS DECISION:

Article 1

In order to be awarded the Community eco-label under Regula-
tion (EC) No 1980/2000 the service provided must fall within
the product group ‘tourist accommodation service’ as defined
in Article 2 of this Decision and must comply with the ecolo-
gical criteria set out in the Annex to this Decision.

These criteria are divided into mandatory criteria, all of which
must be complied with, and optional criteria, a number of
which must be complied with, as indicated in the Annex.

Article 2

shall
The product group ‘tourist accommodation service’
comprise the provision, for a fee, of sheltered overnight accom-
modation in appropriately equipped rooms, including at least a
bed, offered as a main service to tourists, travellers and lodgers.
The provision of overnight sheltered accommodation may
include the provision of food services, fitness activities and/or
green areas.

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Article 3

Article 4

The application and annual fees shall be as laid down in

1.
Decision 2000/728/EC.

2.
By way of derogation from paragraph 1, the application
fee for micro enterprises and mountain huts shall be reduced
by 75 % with no other reduction possible.

The minimum annual fee shall be EUR 100, and the annual
volume of sales, from which the annual fee is calculated, shall
be reduced by 50 %.

The annual volume of sales shall be calculated by multiplying
the delivery price by the number of overnight stays and redu-
cing the resulting product by 50 %. The delivery price shall be
considered as the average fee paid by the guest for the over-
night stay, including all the services which do not entail an
extra charge. The reductions to the minimum annual fee set
out in Article 2 of Decision 2000/728/EC shall apply.

For the purposes of this Decision, micro-enterprises are
3.
as defined in Commission Recommendation 96/280/EC of 3
April 1996 concerning the definition of small and medium-
sized enterprises (1) and its subsequent amendments, and moun-
tain huts shall mean a tourist accommodation suitable for
offering a sheltered overnight stay in isolated mountain areas
to mountaineers and hikers.

For administrative purposes the code number assigned to the
product group ‘tourist accommodation service’ shall be ‘25’.

Article 5

This Decision shall apply from 1 May 2003 until 30 April
2007.
If on 30 April 2007 revised criteria have not been
adopted, this Decision shall apply until 30 April 2008.

Article 6

This Decision is addressed to the Member States.

Done at Brussels, 14 April 2003.

For the Commission

Margot WALLSTRÖM

Member of the Commission

(1) OJ L 107, 30.4.1996, p. 4.

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ANNEX

FRAMEWORK

The aims of the criteria

The criteria aim to limit the main environmental impacts from the three phases of the service's life cycle (purchasing,
provision of the service, waste). In particular they aim to:

— limit energy consumption,

— limit water consumption,

— limit waste production,

— favour the use of renewable resources and of substances which are less hazardous to the environment,

— promote environmental communication and education.

Assessment and verification requirements

The specific assessment and verification requirements are indicated within each criterion.

Where appropriate, test methods and standards other than those indicated for each criterion may be used if their equiva-
lence is accepted by the Competent Body assessing the application.

Where the applicant is required to provide declarations, documentation, analyses, test reports, or other evidence to show
compliance with the criteria, it is understood that these may originate from the applicant and/or his supplier(s) and/or
their supplier(s), et cetera, as appropriate.

Where appropriate, Competent Bodies may require supporting documentation and may carry out
verifications.

independent

The Competent Bodies are recommended to take into account the implementation of recognised environmental manage-
ment schemes, such as EMAS or ISO 14001, when assessing applications and monitoring compliance with the criteria.
(Note:

it is not required to implement such management schemes.).

All the criteria in this section must be fulfilled.

MANDATORY CRITERIA

ENERGY

1. Electricity from renewable sources

At least 22 % of the electricity shall come from renewable energy sources, as defined in Directive 2001/77/EC of the
European Parliament and of the Council of 27 September 2001 on the promotion of electricity produced from renew-
able energy sources in the internal electricity market (1).

This criterion only applies to tourist accommodation that has access to a market that offers energy generated from
renewable energy sources.

Assessment and verification: The applicant shall supply a declaration from (or the contract with) the electricity supplier
indicating the nature of the renewable energy source(s), the percentage of electricity supplied that is from a renewable
source, and an indication of the maximum percentage that can be supplied. According to Directive 2001/77/EC, renew-
able energy sources shall mean renewable non-fossil energy sources (wind, solar, geothermal wave, tidal, hydro power,
biomass, landfill gas, sewage treatment plant gas and biogases).

2. Coal and heavy oils

No heavy oils having a sulphur content higher than 0,2 % and no coal shall be used as an energy source.

This criterion only applies to tourist accommodation that has an independent heating system.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, indicating the
nature of the energy sources used.

At least 22 % of the electricity used for heating rooms and sanitary hot water shall be from renewable energy sources, as
defined in Directive 2001/77/EC.

3. Electricity for heating

(1) OJ L 283, 27.10.2001, p. 33.

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This criterion only applies to tourist accommodation that has an independent electrical heating system and has access to
a market that offers electricity generated from renewable energy sources.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, indicating the
nature and amounts of the energy sources used for heating, together with documentation on the boilers (heat generators)
used, if any.

4. Boiler efficiency

The efficiency of any new boiler (heat generator) bought within the duration of the eco-label award shall be at least
90 %, as measured according to Council Directive 92/42/EEC of 21 May 1992 on efficiency requirements for new hot-
water boilers fired with liquid or gaseous fuels (1), or according to relevant product norms and regulations for those
boilers not covered by this Directive.

Hot-water boilers fired with liquid or gaseous fuels as defined in Directive 92/42/EEC shall comply with efficiency stan-
dards as stated in the Directive.

The efficiency of boilers excluded from Directive 92/42/EEC shall comply with the manufacturer's instructions and with
national and local legislation on efficiency.

Assessment and verification: The applicant shall provide a technical report from those responsible for the sale and/or main-
tenance of the boiler indicating the efficiency. Directive 92/41/EC defines useful efficiency (expressed in %) as the ratio
between the heat output transmitted to the boiler water and the product of the net calorific value at constant fuel pres-
sure and the consumption expressed as a quantity of fuel per unit time.

Article 3 of Directive 92/42/EEC excludes the following boilers: hot-water boilers capable of being fired by different fuels
including solid fuels; equipment for the instantaneous preparation of hot water; boilers designed to be fired by fuels the
properties of which differ appreciably from the properties of the liquid and gaseous fuels commonly marketed (industrial
waste gas, biogas, etc.); cookers and appliances designed mainly to heat the premises in which they are installed and, as
a subsidiary function, to supply hot water for central heating and sanitary hot water.

5. Air conditioning

Any air conditioning system bought within the duration of the eco-label award shall have at least Class B energy effi-
ciency as laid down in Commission Directive 2002/31/EC of 22 March 2002 implementing Council Directive 92/75/
EEC with regard to energy labelling of household air-conditioners (2), or have corresponding energy efficiency.

Note:

This criterion does not apply to air-conditioners that are either appliances that can also use other
energy sources, or air-to-water and water-to-water appliances, or units with an output (cooling power)
greater than 12 kW.

Assessment and verification: The applicant shall provide a technical report from the professional technicians responsible
for installation, sale and/or maintenance of the air conditioning system

6. Window insulation

All windows in rooms shall have an appropriately high degree of thermal insulation according to local climate, and shall
provide an appropriate degree of acoustic insulation.

Assessment and verification: The applicant shall provide a self-declaration if sufficient or a declaration from a professional
technician indicating compliance with this criterion.

7. Switching off heating or air conditioning

If the heating and/or the air conditioning is not automatically switched off when windows are open, there shall be easily
available information reminding the guest to close the window(s) if the heating or air conditioning is on.

This criterion only applies to tourist accommodation that has heating and/or air conditioning.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with the
text of the information (if applicable).

(1) OJ L 167, 22.6.1992, p. 17.
(2) OJ L 86, 3.4.2002, p. 26.

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8. Switching off lights

If there is no automatic off switch for the light(s) in the room, there will be easily available information to the guests
asking them to turn off the lights when leaving the room.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with the
information procedures.

9. Energy efficient light bulbs

(a) Within one year from the date of application, at least 60 % of all light bulbs in the accommodation shall have an
energy efficiency of Class A as defined in Commission Directive 98/11/EC of 27 January 1998 implementing Council
Directive 92/75/EEC with regard to energy labelling of household lamps (1). This does not apply to light bulbs whose
physical characteristics do not allow substitution by energy saving light bulbs.

(b) Within one year from the date of application, at least 80 % of light bulbs that are situated where they are likely to
be turned on for more than five hours a day shall have an energy efficiency of Class A as defined by Directive 98/
11/EC. This does not apply to light bulbs whose physical characteristics do not allow substitution by energy saving
light bulbs.

Assessment and verification: The applicant shall provide a declaration of compliance with both parts of this criterion,
together with an indication of the energy efficiency class of the different light bulbs used.

All sauna units shall have a timer control.

10. Sauna timer control

Assessment and verification: The applicant shall provide a technical report from the professional technicians responsible
for the installation and/or maintenance of these systems.

WATER

11. Water source

The accommodation shall declare to the water authority its willingness to switch to a different water source (e.g. mains
water, surface water) if local water protection plan studies show evidence of a high environmental impact from using its
current source of water.

This criterion only applies if the tourist accommodation is not receiving its water from a mains water pipe.

Assessment and verification: The applicant shall provide a declaration as above, together with appropriate documentation
including the results of local water protection plan studies (if any), an indication of any necessary action to be taken,
and documentation of relevant actions taken.

The water flow of the taps and showers shall not exceed 12 litres/minute.

12. Water flow from taps and showers

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with an
explanation as to how the accommodation fulfils the criterion, and relevant documentation as appropriate.

13. Water saving in the bathroom and toilets

In the bathroom and toilets there shall be adequate information to the guest on how to help the accommodation save
water.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with rele-
vant information to guest.

14. Waste bins in toilets

Each toilet shall have an appropriate waste bin and the guest shall be invited to use the waste bin instead of the toilet
for appropriate waste.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with an
indication of the information to the guest.

(1) OJ L 71, 10.3.1998, p. 1.

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15. Urinal flushing

Urinals shall have an automatic or manual flush such that no more than five urinals shall be flushed together.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with rele-
vant documentation on the urinals installed.

16. Leaks

Staff shall be trained to check every day for visible leaks and to take appropriate action as necessary. The guest shall be
invited to inform the staff of any leaks.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with rele-
vant documentation on the topics covered in the training, and a copy of the information addressed to the guests.

17. Changing towels and sheets

The guest shall be informed of the environmental policy of the tourist accommodation whereby sheets and towels shall
be changed either at his or her request, or by default once a week for lower class accommodation, and twice a week for
higher class accommodation.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with rele-
vant documentation showing how the guest is informed.

18. Watering plants and gardens

Flowers and gardens shall normally be watered before high sun or after sunset, where regional or climatic conditions
make it appropriate.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion.

All waste water shall be treated.

19. Waste water treatment

If no link is possible to the local sewage treatment plant, the tourist accommodation shall have its own treatment system
that meets the requirements of relevant local, national or European legislation.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
documentation on the connection to the local sewage treatment plant or on its own waste water treatment system as
appropriate.

20. Waste water plan

The accommodation shall ask the local administration for its waste water plan and if there is one will follow it.

Assessment and verification: The applicant shall provide the letter to the local waste water management requesting the local
waste water design plan and the reply received. If there is a plan, the applicant shall provide documentation on the steps
taken to follow it.

DETERGENTS AND DISINFECTANTS

21. Disinfectants

Disinfectants shall be used only where necessary in order to comply with legal hygiene requirements.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with an
indication of where and when disinfectants are used.

22. Staff training on detergent and disinfectant use

Staff shall be trained not to exceed the recommended amount of detergent and disinfectant indicated on the packaging.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
details of the relevant training.

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WASTE

23. Waste separation by guests

Adequate receptacles shall be provided to allow guests to separate waste according to local or national systems. Clearly
available information in the rooms shall ask the guests to separate their waste.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
details of the receptacles and a copy of the signs/information.

24. Hazardous waste

The staff shall separate hazardous waste as listed in Commission Decision 2000/532/EC of 3 May 2000 replacing Deci-
sion 94/3/EC establishing a list of wastes pursuant to Article 1(a) of Council Directive 75/442/EEC on waste and Council
Decision 94/904/EC establishing a list of hazardous waste pursuant to Article 1(4) of Council Directive 91/689/EEC on
hazardous waste (1) and its subsequent amendments, and appropriate disposal shall be sought. This includes toners, inks,
refrigerating equipment, batteries, pharmaceuticals.

If the local authority does not provide disposal of hazardous waste, the applicant shall, every year, provide a declaration
from the local authority that there is no hazardous waste disposal system in place.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with a list
of the hazardous wastes produced by the tourist accommodation, and an indication of the means by which they are
handled, separated, collected and disposed of, including copies of relevant contracts with third parties. Where appro-
priate the applicant shall provide every year the corresponding declaration from the local authority.

25. Waste separation

The staff shall separate waste into the categories that can be handled separately by the local or national waste manage-
ment facilities. If the local administration does not offer separate waste collection and/or disposal, the accommodation
shall write to them expressing their willingness to separate waste, and expressing their concern about the lack of separate
collection and/or disposal.

The request to local authorities to provide separate waste collection and/or disposal shall be made yearly.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with an
indication of the different categories of waste accepted by the local authorities, and the procedures for collecting, separ-
ating, handling and disposing of these categories within the tourist accommodation, and/or relevant contracts with
private agencies. Where appropriate the applicant shall provide every year the corresponding declaration to the local
authority.

26. Waste transportation

If the local waste management authorities do not collect waste at or near the tourist accommodation, the latter shall
ensure transportation of its waste to the appropriate site, reducing transport as far as possible.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with an
indication of the appropriate sites, transport arrangements and distances involved.

27. Disposable products

Unless required by law, none of the following disposable products shall be used in rooms and restaurants:

— ‘one-portion’ or ‘one-use’ toiletries (such as shampoo, soap, shower caps, etc.),

— cups, plates and cutlery.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with an
indication of which such disposable products are used and the legislation requiring this.

OTHER SERVICES

28. No smoking in common areas

A no smoking section shall be available in common areas.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion.

(1) OJ L 226, 6.9.2000, p. 3.

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29. Public transportation

Information shall be made easily available to the guests and staff on how to reach the accommodation and other local
destinations by public transport. Where no appropriate public transport exists, information on other environmentally
preferable means of transport shall also be provided.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
copies of the information material available.

GENERAL MANAGEMENT

Applicants with an Environmental Management System registered under the EMAS Regulation or certified according to
ISO 14001 automatically fulfil the mandatory general management criteria listed just below. In this case, the means of
verification of compliance with these mandatory management criteria is the EMAS registration or ISO 14001 certifica-
tion.

30. General maintenance and servicing

All equipment used to provide the tourist accommodation service shall be serviced and maintained in compliance with
the law and when otherwise necessary, and the work shall be carried out by qualified personnel only.

Of the equipment included in the criteria, the accommodation manager shall have a written declaration from the techni-
cian on the frequency with which the law requires maintenance checks.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together a list of
the equipment and the persons/companies carrying out the maintenance.

31. Maintenance and servicing of boilers

(a) Maintenance and servicing of boilers shall be carried out at least yearly, or more often if so required by law or need,
by appropriately qualified professionals, following CEI and national standards where these apply, or according to the
manufacturer's instructions.

(b) Testing that the efficiency levels, as defined by Directive 92/42/EEC or national legislation or the manufacturer's indi-
cations, are met and that emissions are within legal limits shall be carried out once a year. If maintenance tests show
that the above conditions are not met, corrective action shall be promptly taken.

Assessment and verification: The applicant shall provide a declaration of compliance with both parts of this criterion,
together a description of the boilers and their maintenance programme, and details of the persons/companies carrying
out the maintenance, and what is checked during the maintenance.

32. Policy setting and action program

The management shall have an environmental policy and shall draw up a simple environmental policy statement and a
precise action program to ensure the application of the environmental policy.

The action program shall identify targets on environmental performance regarding energy, water, chemicals and waste
which shall be set every two years, taking into consideration the optional criteria. It shall identify the person who will
act as the environmental manager of the accommodation and who is in charge of taking the necessary actions and
reaching the targets. Comments and complaints from guests shall be invited and taken into account.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with a
copy of the environmental policy, policy statement and action program, and procedures for taking into account input
from guests.

33. Staff training

The tourist accommodation shall provide information and training to the staff, including written procedures or manuals,
to ensure the application of environmental measures and to raise awareness on environmentally friendly behaviour.
Adequate training shall be provided to all new staff within four weeks of starting employment and for all staff at least
once a year.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
details of the training programme, its content, and an indication of which staff have received what training and when.

34. Information to guests

The tourist accommodation shall provide information to the guests, including conference participants, on its environ-
mental policy, the actions taken and the EU eco-label. Information shall be actively given to the guests at the reception
and notices inviting guests to support the environmental objectives shall be visible to the guests, especially in their
rooms.

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Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
copies of the information and notices provided for the guests.

35. Energy and water consumption data

The tourist accommodation shall have procedures to collect and monitor data on overall energy consumption (kWh),
electricity consumption (kWh), energy used for heating (kWh), and water consumption (litres).

Data shall be collected with every bill received, or at least every three months, and shall also be expressed as consump-
tion per overnight stay and per m2 of indoor area. The accommodation shall report the results yearly to the Competent
Body that assessed the application.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with a
description of the procedures. On application, the applicant shall provide the data for the above-listed consumptions for
at least the previous three months (if already available), and thereafter every year shall provide this data for the previous
year.

36. Other data collection

The tourist accommodation shall have procedures to collect and monitor data on consumption of chemicals (grams of
dry substance) and the volume of waste produced (litres and/or kg of unsorted waste).

Data shall be collected at least every six months, and shall also be expressed as consumption or production per overnight
stay and per m2 of indoor area. The accommodation shall report the results yearly to the competent body that assessed
the application.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with a
description of the procedures. On application, the applicant shall provide the data for the above-listed consumptions for
at least the previous six months (if already available), and thereafter every year shall provide this data for the previous
year. The applicant shall specify the services offered and if laundry is cleaned on the premises.

37. Information appearing on the eco-label

Box 2 of the eco-label shall contain the following text:

— measures taken to save energy and water,

— measures taken to reduce waste,

— general environmental improvement.

Assessment and verification: The applicant shall provide a sample of the supports on which they use the label, together
with a declaration of compliance with this criterion.

OPTIONAL CRITERIA

Score requirements

As indicated in the title of each criterion in this section, all optional criteria have been awarded score points. The
number of criteria complied with must correspond to a total of 16,5 points.

The total score required shall be increased by 1 point for each of the following three additional facilities offered that are
under the management or ownership of the tourist accommodation service: food services, fitness activities, green areas.

Food services includes breakfast. Fitness activities include saunas, swimming pools and all other such facilities which are
within the accommodation grounds. Green areas include parks and gardens which are open to guests.

ENERGY

38. Photovoltaic and wind generation of electricity (2 points)

The tourist accommodation shall have a photovoltaic system or wind power electricity generation that supplies or will
supply at least 20 % of the overall electricity consumption per year.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
documentation on the photovoltaic or the wind power system and data on both its potential and actual output.

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39. Heating from renewable energy sources (1,5 points)

At least 50 % of the total energy used to heat either the rooms or the hot sanitary water shall come from renewable
energy sources.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with data
on the energy consumed in heating rooms and hot water and documentation showing that at least 50 % of this energy
comes from renewable energy sources.

40. Boiler energy efficiency (1 point)

The tourist accommodation shall have a four-star boiler as defined by Article 6 of Directive 92/42/EC.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with a
report from the professional technicians responsible for the sale and/or maintenance of the boiler.

41. Boiler NOx emissions (1,5 points)

The boiler shall be class 5 of the EN 297 prA3 norm regulating NOx emissions, and shall emit less than 70 mg NOx/
kWh.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with a
report from the professional technicians responsible for the sale and/or maintenance of the boiler.

The heating of the tourist accommodation shall be provided by district heating.

42. District heating (1 point)

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
documentation showing connection to the district heating.

43. Combined heat and power (1,5 points)

All electricity and heating of the accommodation shall be provided by a combined heat and power plant.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
documentation on the combined heat and power plant.

The tourist accommodation shall have a heat pump providing heat and/or air conditioning.

44. Heat pump (1,5 points)

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
documentation on the heat pump.

45. Heat recovery (2 points)

The tourist accommodation shall have a heat recovery system for 1 (1 point) or 2 (2 points) of the following categories:
refrigeration systems, ventilators, washing machines, dishwashers, swimming pool(s), sanitary waste water.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
documentation on the heat recovery systems.

The temperature in every room shall be individually regulated.

46. Thermoregulation (1,5 points)

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
documentation on the thermoregulatory systems.

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47. Insulation of existing buildings (2 points)

The building shall have insulation above the minimal national requirements, so as to ensure a significant reduction of
energy consumption.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion from the appro-
priate energy technician, together with documentation on the insulation and on the minimum national requirements.

48. Air conditioning (1,5 points)

The air conditioning system shall have Class A energy efficiency as laid down in Commission Directive 2002/31/EC of
22 March 2002 implementing Council Directive 92/75/EEC with regard to energy labelling of household air-condi-
tioners (1), or have corresponding energy efficiency.

This criterion does not apply to appliances that can also use other energy sources, air-to-water and water-to-water
appliances, or units with an output (cooling power) greater than 12 kW.

Assessment and verification: The applicant shall provide a technical report from the professional technicians responsible
for installation, sale and/or maintenance of the air conditioning system.

49. Automatic switching-off of air conditioning (1 point)

There shall be an automatic system that turns off the air conditioning when windows are open.

Assessment and verification: The applicant shall provide a technical report from the professional technicians responsible
for the installation sale and/or maintenance of the air conditioning system.

The tourist accommodation shall be built according to bioclimatic architectural principles.

50. Bioclimatic architecture (2 points)

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate documentation.

51. Energy efficient refrigerators (1 point), dishwashers (1 point), washing machines (1 point) and office
equipment (1 point)

(a) (1 point): All household refrigerators shall be of Class A efficiency according to Commission Directive 94/2/EC of 21
January 1994 implementing Council Directive 92/75/EEC with regard to energy labelling of household electric refrig-
erators, freezers and their combinations (2), and all frigo- or mini-bars shall be at least class C.

Assessment and verification: The applicant shall provide documentation indicating the energy class of all the refrigera-
tors and frigo- or mini-bars, indicating those that have an eco-label.

(b) (1 point): All household dishwashers shall be of class A energy efficiency as laid down in Commission Directive 97/
17/EC of 16 April 1997 implementing Council Directive 92/75/EEC with regard to energy labelling of household
dishwashers (3).

Assessment and verification: The applicant shall provide documentation indicating the energy class of all the dish-
washers, indicating those that have an eco-label.

Note:

dishwashers not covered by Directive 97/17/EC (e.g. industrial dishwashers) need not comply.

(c) (1 point): All household washing machines shall be of class A energy efficiency as laid down in Commission Direc-
tive 95/12/EC of 23 May 1995 implementing Council Directive 92/75/EEC with regard to energy labelling of house-
hold washing machines (4).

Assessment and verification: The applicant shall provide documentation indicating the energy class of all the washing
machines, indicating those that have an eco-label.

Note:

washing machines not covered by Directive 95/12/EC (e.g. industrial washing machines) need not
comply.

(d) (1 point): At least 80 % of office equipment (PCs, monitors, faxes, printers, scanners, photocopying machines) shall
qualify for the energy star as laid down in Regulation (EC) No 2422/2001 of the European Parliament and of the
Council of 6 November 2001 on a Community energy efficiency labelling programme for office equipment (5).

Assessment and verification: The applicant shall provide documentation indicating the qualification for the energy star
of the office equipment, and/or indicating those PCs and portables that have an eco-label.

(1) OJ L 86, 3.4.2002, p. 26.
(2) OJ L 45, 17.2.1994, p. 1.
(3) OJ L 118, 7.5.1997, p. 1.
(4) OJ L 136, 21.6.1995, p. 1.
(5) OJ L 332, 15.12.2001, p. 1.

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52. Refrigerator positioning (1 point)

The kitchen refrigerator(s) shall be positioned and regulated according to energy saving principles.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion.

53. Automatic switching off lights in guest rooms (1 point)

Automatic systems which turn the lights off when guests leave their rooms shall be installed in 80 % of the guest rooms.

Assessment and verification: The applicant shall provide a technical report from the professional technicians responsible
for the installation and/or maintenance of these systems.

Unnecessary outside lights shall be turned off automatically.

54. Automatic switching off outside lights (1 point)

Assessment and verification: The applicant shall provide a technical report from the professional technicians responsible
for the installation and/or maintenance of these systems.

WATER

55. Use of rainwater (1,5 points) and recycled water (1,5 points)

(a) (1,5 points): Rainwater shall be collected and used for non-sanitary and non-drinking purposes.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation, and appropriate assurances that the sanitary and
drinking water supply is kept entirely separate.

(b) (1,5 points): Recycled water shall be collected and used for non-sanitary and non-drinking purposes.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation and appropriate assurances that the sanitary and
drinking water supply is kept entirely separate.

56. Water flow from taps and shower heads (1,5 points)

The average flow from all taps and shower heads excluding bath taps shall not exceed 8,5 litres/minute.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation.

At least 80 % of WCs shall consume six litres per flush or less.

57. WC flushing (1,5 points)

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation.

58. Dishwasher water consumption (1 point)

The water consumption of the dishwashers (expressed as W(measured)) shall be lower or equal to the threshold as defined in
the equation below using the same test method EN 50242 and programme cycle as chosen for Commission Directive
97/17/EC:

W(measured)

≤ (0,625 × S) + 9,25,

where:

W(measured) = the measured water consumption of the dishwasher in litres per cycle, expressed to the first decimal,

S

= the applicable number of standard place settings of the dishwasher.

Assessment and verification: The applicant shall provide a technical report from the professional technicians responsible
for the manufacture, sale or maintenance of the dishwashers or evidence that the dishwashers have been awarded the
Community eco-label.

59. Washing machine water consumption (1 point)

The washing machines used by the accommodation or by its laundry service provider shall use 12 litres of water or less
per kg of wash-load measured according to EN 60456:1999, using the same standard 60 °C cotton cycle as chosen for
Directive 95/12/EC.

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Assessment and verification: The applicant shall provide a technical report from the professional technicians responsible
for the manufacture, sale or maintenance of the washing machines or evidence that the washing machines have been
awarded the Community eco-label. The accommodation structure shall provide technical documentation from its
laundry service provider that their washing machine complies with the criterion.

60. Tap water temperature and flow (1 point)

At least 80 % of taps shall allow a precise and prompt regulation of the water temperature and of the water flow.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation.

61. Shower timers (1 point)

Showers in kitchens or outdoors shall have a system to stop the flow of water automatically after a certain time or if not
in use.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation.

DANGEROUS CHEMICALS

62. Detergents (up to 4 points)

At least 80 % by weight of hand dishwashing detergents and/or detergents for dishwashers and/or laundry detergent
and/or all purpose cleaners used by the tourist accommodation shall have been awarded the Community eco-label or
other national or regional ISO Type I eco-labels (1 point for each of these four categories of detergents).

Assessment and verification: The applicant shall provide data and documentation (including relevant invoices) indicating
the quantities of such products used and the quantities that have an eco-label.

63. Indoor paints and varnishes (1 point)

At least 50 % of the indoor painting of the tourist accommodation shall be done with indoor paints and varnishes
awarded with the Community eco-label or other national or regional ISO Type I eco-labels.

Assessment and verification: The applicant shall provide data and documentation (including relevant invoices) indicating
the quantities of such products used and the quantities that have an eco-label.

64. Dosage of swimming pool disinfectant (1 point)

The swimming pool shall have an automatic dosage system that uses the minimum amount of disinfectant for the
appropriate hygienic result.

Assessment and verification: The applicant shall provide a technical documentation concerning the automatic dosage
system.

65. Mechanical cleaning (1 point)

The tourist accommodation shall have precise procedures for conducting chemical-free cleaning, such as use of micro
fibre products or other non-chemical cleaning materials or activities with similar effects.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation if relevant.

66. Organic gardens (1 point)

Green areas shall be managed either without any use of pesticides or according to organic farming principles, as laid
down in Council Regulation (EEC) No 2092/91 of 24 June 1991 on organic production of agricultural products and
indications referring thereto on agricultural products and foodstuffs (1) and its subsequent amendments, or as laid down
in national law or recognised national organic schemes.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation if relevant.

(1) OJ L 198, 22.7.1991, p. 1.

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WASTE

67. Composting (2 points)

The tourist accommodation shall separate relevant organic waste (garden waste 1 point; kitchen waste 1 point) and shall
ensure that it is composted according to local authority guidelines (e.g. by the local administration, in-house or by a
private agency).

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation if relevant.

68. Disposable drink cans (2 points)

Except where required by law, disposable drink cans shall not be offered in the areas under the ownership or the direct
management of the accommodation.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with an
indication of which such disposable products are used, if any, and the legislation requiring this.

Except where required by law, single dose packages shall not be used for breakfast.

69. Breakfast packaging (2 points)

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation.

70. Fat/oil disposal (2 points)

Fat separators shall be installed and pan fat/oils and deep-frying fat/oils shall be collected and disposed of appropriately.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation.

71. Used textiles and furniture (2 points)

Used furniture, textiles and other material shall be sold or given to charity or to other associations which collect and
redistribute such goods.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation from the associations.

OTHER SERVICES

72. Environmental communication and education (1,5 points)

The tourist accommodation shall provide environmental communication and education notices on local biodiversity,
landscape and nature conservation measures to guests.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation.

Smoking shall not be allowed in at least 50 % of rooms.

73. No smoking in rooms (1 point)

Assessment and verification: The applicant shall indicate the number and nature of the rooms and shall indicate which of
these are non-smoking.

Bicycles shall be made available to guests.

74. Bicycles (1 point)

Assessment and verification: The applicant shall provide an explanation of how the accommodation fulfils this criterion.

75. Refillable bottles (2 points)

The tourist accommodation shall offer at least one of the following beverages in refillable bottles: soft drinks, water and
beer.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with appropriate supporting documentation from the suppliers of the bottles.

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76. Paper products (up to 2 points)

At least 50 % of toilet/tissue paper and/or office paper used shall have been awarded the Community eco-label or other
national or regional ISO Type I eco-labels (1 point for each of these two categories of paper products)

Assessment and verification: The applicant shall provide data and documentation (including relevant invoices) indicating
the quantities of such products used and the quantities that have an eco-label.

77. Durable goods (up to 3 points)

At least 10 % of any category of durable goods (such as bed-linen, towels, table linen, PCs, portables, TVs, mattresses,
furniture, washing machines, dishwashers, refrigerators, vacuum cleaners, hard-floor coverings, light bulbs,…) present in
the tourist accommodation shall have been awarded the Community eco-label or other national or regional ISO Type I
eco-labels (1 point for each of up to three categories of durable goods).

Assessment and verification: The applicant shall provide data and documentation indicating the quantities of such products
owned and the quantities that have an eco-label.

78. Organic food (1 point)

The main ingredients of at least two dishes shall have been produced by organic farming methods, as laid down in Regu-
lation (EEC) No 2092/91.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
appropriate supporting documentation.

At least two locally sourced food products shall be offered at each meal, including breakfast.

79. Local food products (1 point)

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with
appropriate supporting documentation.

GENERAL MANAGEMENT

80. EMAS registration (3 points) or ISO certification (1,5 points) of the tourist accommodation

The tourist accommodation shall be registered under the Community eco-management and audit scheme (EMAS) (3
points) or certified according to ISO 14001 (1,5 points).

Assessment and verification: The applicant shall provide appropriate evidence of EMAS registration or ISO 14001.

81. EMAS registration (1,5 points) or ISO certification (1 point) of suppliers

At least one of the main suppliers or service providers of the tourist accommodation shall be registered with EMAS (1,5
points) or certified according to ISO 14001 (1 point).

Assessment and verification: The applicant shall provide appropriate evidence of EMAS registration or ISO 14001 certifica-
tion by at least one of his main suppliers.

82. Environmental questionnaire (1 point)

The accommodation shall provide its guests with a questionnaire covering their views about the environmental aspects
of the accommodation.

Assessment and verification: The applicant shall provide a copy of the questionnaire and indicate its procedures for distri-
buting and collecting it, and for taking the replies into account.

83. Energy and water meters (1 point)

The accommodation shall have installed additional energy and water meters so as to allow data collection on consump-
tion of different activities or machines.

Assessment and verification: The applicant shall provide a detailed explanation of how the accommodation fulfils this
criterion, together with an analysis of the data collected (if already available).

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84. Additional environmental actions (maximum 3 points)

Either:

(a) Additional environmental actions (up to 1,5 points each, to a maximum of 3 points): The management of the tourist
accommodation shall take additional actions to improve the environmental performance of the tourist accommoda-
tion and which are not covered by any of the above criteria (either mandatory or optional). The Competent Body
assessing the application shall attribute a score to these actions not exceeding 1,5 points per action.

Assessment and verification: The applicant shall provide a declaration of compliance with this criterion, together with a
full description of each additional action the applicant wishes to be taken into account;

or

(b) Eco-label award (3 points): The tourist accommodation shall be awarded one of the national or regional ISO Type I

eco-labels.

Assessment and verification: The applicant shall provide appropriate evidence of having been awarded an eco-label.