Notification of the imposition of a public service obligation on certain domestic routes pursuant to Article 4(1)(a) of Council Regulation (EEC) No 2408/92 of 23 July 1992 on access for Community air carriers to intra-Community air routes (Text with EEA relevance)
Date: 2002-05-03
Institutions: European Commission
Subjects: Sweden, air transport, public service, transport capacity, transport price

3.5.2002

EN

Official Journal of the European Communities

C 106/3

Notification of the imposition of a public service obligation on certain domestic routes pursuant
to Article 4(1)(a) of Council Regulation (EEC) No 2408/92 of 23 July 1992 on access for
Community air carriers to intra-Community air routes

(2002/C 106/03)

(Text with EEA relevance)

The Swedish Government has decided to impose a public service obligation in respect of scheduled air
services with effect from 27 October 2002 on the following routes (outward and inward bound) pursuant
to Article 4(1)(a) of Council Regulation (EEC) No 2408/92 of 23 July 1992 on access for Community air
carriers to intra-Community air routes:

Arvidsjaur–Stockholm/Arlanda,

Gällivare–Stockholm/Arlanda,

Hagfors–Stockholm/Arlanda,

Hemavan–Stockholm/Arlanda,

Lycksele–Stockholm/Arlanda,

Storuman–Stockholm/Arlanda,

Sveg–Stockholm/Arlanda,

Torsby–Stockholm/Arlanda,

Vilhelmina–Stockholm/Arlanda and

Pajala–Luleå.

The public service obligation encompasses a number of criteria which airlines must meet in respect of
number of flights, passenger capacity, timetables, maximum ticket prices, etc. These criteria are given for
the individual routes in Annexes 1 to 10.

PUBLIC SERVICE OBLIGATION ON THE ROUTE ARVIDSJAUR–STOCKHOLM/ARLANDA

ANNEX 1

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

Period

Day

Minimum number of
round trips per day

27 October 2002-20 June 2003

21 June 2003-17 August 2003

18 August 2003-27 October 2003

Monday to Friday
Saturday and Sunday

Monday and Friday
Tuesday to Thursday
Sunday

Monday to Friday
Saturday and Sunday

2
1

2
1
1

2
1

Number of seats

There must be at least 48 seats per outward and return journey and at least 43 500 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

C 106/4

EN

Official Journal of the European Communities

3.5.2002

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.00 for an afternoon
flight. Departure from Arlanda must be no later than 09.30 for a morning flight and no later than 19.00 for an
afternoon flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Arvidsjaur–Stockholm/Arlanda may not exceed SEK 4 610 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

3.5.2002

EN

Official Journal of the European Communities

C 106/5

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

PUBLIC SERVICE OBLIGATION ON THE ROUTE GÄLLIVARE–STOCKHOLM/ARLANDA

ANNEX 2

Minimum frequency

The Table shows the minimum number of round trips per day during the first year. The same frequency will apply in
the following year. There must be no more than one stopover per outward or return journey.

Period

Day

27 October 2002-26 October 2003

Monday to Friday
Saturday and Sunday

Minimum number of
round trips per day

2
1

Number of seats

There must be at least 48 seats per outward and return journey and at least 76 700 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.10 for an afternoon
flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 20.00 for an
afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

Snacks (not a hot meal) must be provided.

C 106/6

EN

Official Journal of the European Communities

3.5.2002

Ticket prices

The price of a return trip Gällivare–Stockholm/Arlanda may not exceed SEK 5 090 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

3.5.2002

EN

Official Journal of the European Communities

C 106/7

PUBLIC SERVICE OBLIGATION ON THE ROUTE HAGFORS–STOCKHOLM/ARLANDA

ANNEX 3

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

Period

Day

Minimum number of
round trips per day

27 October 2002-20 December 2002

Monday to Friday

7 January 2003-27 June 2003

Monday to Friday

4 August 2003-24 October 2003

Monday to Friday

2

2

2

Number of seats

There must be at least 15 seats per outward and return journey and at least 7 175 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.00 in the case of a morning flight and no later than 18.00 for an afternoon
flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 19.20 for an
afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 200 knots.

The aircraft must have a pressurised cabin.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

Ticket prices

The price of a return trip Hagfors–Stockholm/Arlanda may not exceed SEK 3 560 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

C 106/8

EN

Official Journal of the European Communities

3.5.2002

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

PUBLIC SERVICE OBLIGATION ON THE ROUTE HEMAVAN–STOCKHOLM/ARLANDA

ANNEX 4

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

Period

Day

Minimum number of
round trips per day

27 December 2002-18 May 2003

25 July 2003-30 September 2003

Tuesday and Thursday
Sudnay

Tuesday and Thursday
Sunday

1
1

1
1

Number of seats

There must be at least 48 seats per outward and return journey and at least 10 700 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

3.5.2002

EN

Official Journal of the European Communities

C 106/9

Timetable

Arrival in Arlanda must be no later than 14.00. Departure from Arlanda must be no later than 09.30. The other
departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Hemavan–Stockholm/Arlanda may not exceed SEK 4 357 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

C 106/10

EN

Official Journal of the European Communities

3.5.2002

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

PUBLIC SERVICE OBLIGATION ON THE ROUTE SVEG–STOCKHOLM/ARLANDA

ANNEX 5

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

Period

Day

Minimum number of
round trips per day

27 October 2002-20 December 2002

Monday to Friday

7 January 2003-27 June 2003

Monday to Friday

4 August 2003-24 October 2003

Monday to Friday

2

2

2

Number of seats

There must be at least 15 seats per outward and return journey and at least 11 550 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.00 in the case of a morning flight and no later than 18.30 for an afternoon
flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 19.05 for an
afternoon flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 200 knots.

The aircraft must have a pressurised cabin.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

3.5.2002

EN

Official Journal of the European Communities

C 106/11

Ticket prices

The price of a return trip Sveg–Stockholm/Arlanda may not exceed SEK 4 010 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

C 106/12

EN

Official Journal of the European Communities

3.5.2002

PUBLIC SERVICE OBLIGATION ON THE ROUTE LYCKSELE–STOCKHOLM/ARLANDA

ANNEX 6

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

Period

Day

Minimum number of
round trips per day

27 October 2002-20 June 2003

21 June 2003-17 August 2003

18 August 2003-27 October 2003

Monday to Friday
Saturday and Sunday

Monday to Friday
Tuesday and Thursday
Sunday

Monday to Friday
Saturday and Sunday

2
1

2
1
1

2
1

Number of seats

There must be at least 48 seats per outward and return journey and at least 39 300 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.30 for an afternoon
flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 20.00 for an
afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Lycksele–Stockholm/Arlanda may not exceed SEK 4 357 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

3.5.2002

EN

Official Journal of the European Communities

C 106/13

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

PUBLIC SERVICE OBLIGATION ON THE ROUTE STORUMAN–STOCKHOLM/ARLANDA

ANNEX 7

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

Period

Day

Minimum number of
round trips per day

27 October 2002-20 June 2003

21 June 2003-17 August 2003

18 August 2003-27 October 2003

Monday to Friday
Saturday and Sunday

Monday and Friday
Tuesday to Thursday
Sunday

Monday to Friday
Saturday and Sunday

2
1

2
1
1

2
1

Number of seats

There must be at least 48 seats per outward and return journey and at least 21 150 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

C 106/14

EN

Official Journal of the European Communities

3.5.2002

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.00 for an afternoon
flight. Departure from Arlanda must be no later than 09.30 for a morning flight and no later than 19.00 for an
afternoon flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Storuman–Stockholm/Arlanda may not exceed SEK 4 357 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

3.5.2002

EN

Official Journal of the European Communities

C 106/15

PUBLIC SERVICE OBLIGATION ON THE ROUTE TORSBY–STOCKHOLM/ARLANDA

ANNEX 8

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

Period

Day

Minimum number of
round trips per day

28 October 2002-20 December 2002

Monday to Friday

7 January 2003-27 June 2003

Monday to Friday

4 August 2003-24 October 2003

Monday to Friday

2

2

2

Number of seats

There must be at least 15 seats per outward and return journey and at least 5 075 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

Timetable

Arrival in Arlanda must be no later than 08.00 in the case of a morning flight and no later than 18.00 for an afternoon
flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 19.20 for an
afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 200 knots.

The aircraft must have a pressurised cabin.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

Ticket prices

The price of a return trip Torsby–Stockholm/Arlanda may not exceed SEK 3 560 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

C 106/16

EN

Official Journal of the European Communities

3.5.2002

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

PUBLIC SERVICE OBLIGATION ON THE ROUTE VILHELMINA–STOCKHOLM/ARLANDA

ANNEX 9

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year. There must be no more than one stopover per outward or return journey.

Period

Day

Minimum number of
round trips per day

27 October 2002-20 June 2003

21 June 2003-17 August 2003

18 August 2003-27 October 2003

Monday to Friday
Saturday and Sunday

Monday and Friday
Tuesday to Thursday
Sunday

Monday to Friday
Saturday and Sunday

2
1

2
1
1

2
1

Number of seats

There must be at least 48 seats per outward and return journey and at least 25 500 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

3.5.2002

EN

Official Journal of the European Communities

C 106/17

Timetable

Arrival in Arlanda must be no later than 08.30 in the case of a morning flight and no later than 18.30 for an afternoon
flight. Departure from Arlanda must be no later than 09.15 for a morning flight and no later than 20.00 for an
afternoon/evening flight. The other departure and arrival times must be adjusted to demand in optimum fashion.

Type of aircraft used

The true air speed (TAS) must be at least 260 knots.

The aircraft must have a pressurised cabin and a toilet.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

Snacks (not a hot meal) must be provided.

Ticket prices

The price of a return trip Vilhelmina–Stockholm/Arlanda may not exceed SEK 4 357 including tax and VAT. Price
adjustments may be made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

C 106/18

EN

Official Journal of the European Communities

3.5.2002

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.

ANNEX 10

PUBLIC SERVICE OBLIGATION ON THE ROUTE PAJALA–LULEÅ

Minimum frequency

The Table shows the minimum number of round trips per day during the respective periods in the first year. The same
frequency will apply in the following year.

Period

Day

Minimum number of
round trips per day

27 October 2002-20 December 2002

7 January 2003-27 June 2003

4 August 2003-24 October 2003

Monday to Friday
Sunday

Monday to Friday
Sunday

Monday to Friday
Sunday

2
1

2
1

2
1

Number of seats

There must be at least 15 seats per outward and return journey and at least 5 250 per year.

The cabin factor is limited for each leg of the journey and for the whole route. On average, the cabin factor for a leg of
the journey may not exceed 80 % nor fall below 35 % per calendar quarter. If it does, the supply must be adjusted in the
next timetable period. The same restriction applies to the whole route.

Timetable

The timetable must be well adapted to the departure times and ensure good connections to the outward bound and
return Luleå–Stockholm/Arlanda flights.

Type of aircraft used

The true air speed (TAS) must be at least 200 knots.

The aircraft must have a pressurised cabin.

The luggage/load capacity per passenger in an aircraft with a full passenger complement in normal weather conditions
must be at least 20 kg.

3.5.2002

EN

Official Journal of the European Communities

C 106/19

Ticket prices

The price of a return trip Pajala–Luleå may not exceed SEK 1 400 including tax and VAT. Price adjustments may be
made in accordance with the SCB's (Central Statistical Office) ticket price index for business trips.

There must be tickets at reduced price available on every flight for non-business travellers as well as for children, young
people, students, pensioners and accompanying family members.

Prices and timetables must be distributed through established global distribution systems (GDS).

Cooperation agreements

Interline agreements in accordance with existing marketing practice must be applied.

Continuity

At least 80 % of the departures must be less than five minutes late and 95 % must be less than 15 minutes late.

The flight regularity must be 99 %, calculated per calendar quarter.

Information, reservation and sales

There must be ample opportunity to obtain comprehensible information on the whole flight before beginning the
journey. Reliable information is particularly important for people with functional disabilities. The airline is responsible
for disseminating up-to-date, correct timetable and ticketing information through distribution and reservation systems.
Ticket reservation and purchase must be easy for customers to perform and in accordance with current marketing
practice.

Accessibility

The airline must ensure that provision is made for the needs of people with functional disabilities so that:

— embarkation and disembarkation can take place in comfort, safety and dignity,

— escorting and other assistance for changing plane/airline are provided during the journey,

— information is provided on travel routes and travel possibilities before the flight is undertaken,

— information is provided during the journey (in a form accessible to people with visual and hearing disabilities),

— ticket reservation and purchase must be easy for customers to perform.

Environmental requirements

The objective is to offer services with the least possible environmental impact in order to progress towards a sustainable
society. The following general requirements apply:

— Operation and maintenance must be such as to minimise noise and harmful emissions from installations, vehicles

and aircraft.

— All

installed equipment which has an environmental

impact must be in good working order and be used in

accordance with the current instructions.

— The aircraft's noise levels must comply with ICAO Annex 16, Chapter 3.

Monitoring of service obligation

Airlines operating on the route must report to the National Public Transport Agency (Rikstrafiken) every calendar
quarter on their compliance with the service obligation.