BROCHURE "ECONTENT PREPARATORY ACTIONS".
Date: 2001-10-04
Institutions: Directorate-General for the Information Society and Media
Subjects: EU action, EU programme, Internet, access to information, information network, information technology, market access, multilingualism, public service, small and medium-sized enterprises, venture capital

European  digital  content  on  the  global  networks 

eContent 
preparatory 
actions 

E u r o p e an  d i g i t al  c o n t e nt  on  t he  g l o b al  n e t w o r ks 

European 
Commission 

Contents 

Preface 

Action Line 1 
Improving access to risk capital for Internet­related SMEs and start­ups 

•
AIRE Actions for Investment Readiness for eContent Enterprises 6 

BRIDGES Business Route for Investors to Determine Gifted Entrepreneurs 
and Start­ups 7 

CHECKCHANCES Check­your­Chances: the IPO Adviser for 
Internet Entrepreneurs and DotCom Businesses 8 

DICON Digital Content Competition 9 

Ε­FORUM An Electronic Forum for Digital Content Companies 10 

ENTED European Network for Technological Development 11 

EUR04YOU Development of an Investment Information 
and Matching Service for the European Digital Content Industry 12 
JEE — EFS European Fund for Start­ups \ \ \ .^¿^r. . .13 

NEC New Economy Capital . . Λ I \. Λ . ^ ­ r f TT 14 
VI \ \ ^ - ^ "^ 

VENTURE Networking between Venture Capitalists and Internet­related Start­ups . .. .15 

/ 

Action Line 2 
Demonstrating exploitation of public sector information 

•
DEBUT Data; Exploitationiänd Best Utilisation Trial . .18 

DEMANDS Demonstrate Efficiency in MANaging Digital Sites 19 

e­CT Electronic Calls for Tender 
s 

ECON­GI Economic Approaches Unlocking Geographic Information 
in the Public Sector in Saar­Lor­Lux/Λ /. ./. 21 

eLCA Feasibility study of databases and web site for the adoption of LCA in SMEs . . .22 

EMIDOI Electronic Marketplace for Information on Decommissioning 
of Offshore Installations . .. Λ 

EUROTERM Extending the EuroWordNet with Public Sector Terminology 

MEDEUROPA European Information Service MedEuropa 

ODA Open Digital Administration 
PSINET Public Sector Information Network 

20 

23 
24 
25 
26 
27 

IAction Line 3 

Facilitating linguistic and cultural customisation 
of digital products and services 

ETNOKA Developing a Multilingual Communication Platform for 
European Students 30 

EURACTIV Cross­Lingual™ — Working Prototype for Multilingual Policy Portals 31 

LOCOMOTIVE Facilitating Localisation and Automating Installation Procedures 

for eCustomer Relationship Management Services 32 

MNM Minority Newspapers to New Media 33 

MUDICU Multilingual Digital Culture Web Project 34 

PILLS Patient Information Language Localisation System 35 

SOUND VITAMINS Sound Vitamins for the Aged 36 

This brochure has been prepared 
in the context of the eContent 
programme which aims to 
support the production, use and 
distribution of European digital 
content and promote linguistic 
diversity on the global networks 
(Council decision of 20 December 
2000). For further information on 
the programme and its activities, 
please consult: 

http://www.cordis.lu/econtent 

eContent Programme Office 

European Commission 

Information Society DC A 

Directorate D 

EUFO 1/1181 

Rue Alcide de Gasperi 

L­2920 Luxembourg 

Fax (352) 43 01­34959 

E­mail: econtent@cec. 

Published by the European 
Commission 

The views in this document do 
not necessarily represent the 
views of the European 
Commission. 

A great deal of additional 
information on the European 
Union is available through the 
Europa server: 

http://www.europa.eu.int 

Cataloguing data can be found at 
the end of this publication. 

Luxembourg: Office for Official 
Publications of the European 
Communities, 2001 

ISBN 92-894-1686-6 

© European Communities, 2001 

Reproduction is authorised 
provided the source is 
acknowledged. 

Printed in Italy 

â  Preface 

working  European  cultural  diversity  by  paying special atten 
tion  to  multilingual,  localised  services 

Europe  has  strong  assets,  but  to  keep  the  lead  in 
strategic  sectors,  we  should  be  able  to  offer  high-
quality  content  and  services. 

In the field  of  traditional  content  (for  example, print  pub 
lishing),  Europe has a rather  strong  position. When  it 
comes, however, to  the creation  and exploitation  of  digital 
content  products  and  services,  Europe  is on  its way  to clos 
ing the gap. 

Europe is going  mobile  and  has a leading  position  in the 
wireless  services. Western  Europe  has around  242  million 
users of  mobile  phones, more than twice  the  North Ameri 
can market  (118  million). 

To keep the  lead, content  will  be the  key factor.  We  usually 
talk  too  much  about  technology  but too  little  about  content 
and services. 

If we  look  at the  present  offer  of  WAP  services, we see 
they  are mainly  built  around  news  headlines, sports,  horo 
scopes and  so forth. Yet waiting  times  are too  long and  the 
services are limited. The  roll-out  of  GPRS (general  packet 
radio  service)  systems and terminals  this year  is an  impor 
tant  step forward.  It  increases the  user-friendliness  of  mo 
bile data services  because of  its  'always  on'  characteristic. 

The eContent  programme  addresses a number  of  market 
barriers that  inhibit  a healthy  growth  of  the  digital  content 
sector  in  Europe, and allows for  experimentation  with 
emerging  business  models  and  EU-wide  partnerships  which 
are key to  global  competitiveness  and  market  access of Eu 
ropean  content  providers. 

Solutions to  set up  networks, virtual  meeting  places and 
matching services  or to turn  innovative  ideas to  concrete 
business  plans are explored  in this phase. 

This  brochure  presents  an  overview  of 
eContent  preparatory  action  activities 
resulting  from  the  call  for  proposals 
published  on  20  April  2000.  The  Council 
of  the  European  Union  and  the  European 
Parliament  reserved  a  budget  of  EUR  10 
million  for  the  year  2000  in  order  to 
prepare  the  execution  of  the  programme 
in  support  of  digital  content. 

The  eContent  programme 
was adopted  by the  Council  in  December  2000 for  a period 
of  four  years with  a budget  of  EUR 100 million. 

It aims at  supporting the  production,  use and distribution  of 
European  digital  content  (1)  and  promoting  linguistic diversi 
ty  on the  global  networks. 

eContent  contributes  to  the third  objective  of  the eEurope 
action  plan:  'to  stimulate the  use of  the  Internet'. 
eEurope  is a major  EU initiative  which  aims to  boost the 
development  of  the  information  society  in  Europe and to 
allow  all  Europeans to  benefit  from  its potential. 

In  Europe,  content  plays  a  key  role  both 
on  the  economic  and  the  social  side. 

The  potential  for  further job  creation  is large. 

Several studies  estimated the sheer size of  the  content 
economy  at  more than  EUR 400  billion  (equal to  5 % of  the 
EU GDP)  and over 4  million  people  are employed  in this 
sector. 

The expected  growth  rate is impressive: up to  20 %  per 
year, and  up to  1 million  new jobs created  by 2005. 

Digital  content  has wide cultural  potential  for  all  European 
countries  and creates added  value  by  exploiting  and  net-

(1)  Digital  content  addressed  by  the  programme:  any  information  (inter 
active  information,  transaction,  education,  entertainment  ...)  pub 
lished  on  any  Internet  platform, from  the  traditional  web  through 
wireless  devices  to  Internet  appliances  and  broadband  video. 

The  aim  of  the  preparatory  actions 
is to  explore the  potential  and to  test the  market  response 
in three  specific  areas where  market  barriers  prevent  the  full 
development  of  Europe's content  potential  in the  following 
areas: 

•  improving  access to  risk  capital for  Internet-related SMEs 

and start-ups; 

•  demonstrating  exploitation  of  public  sector  information; 

•  facilitating  linguistic  and cultural  customisation  of  digital 

products  and services. 

In all, 28  projects  with  a total  budget  of  over  EUR 8  million 
have  been chosen to  stimulate  the  development  and  use of 
European  digital  content  on the  global  networks  and  to 
promote  linguistic  diversity  through  these  networks. 

The input  brought  by  these  projects  allowed  us to  identify 
specific  issues and to  adapt  the  eContent  programme  to  re 
spond to  the  need of  the  market  players  and the  citizens by 
addressing an enabling environment  for  the  content  sector. 

Improving  access  to  risk  capital  for  Internet-related 
SMEs  and  start-ups 

In the  last two  years, access to  venture  capital  in  Europe 
has improved  a lot. A  new  generation  of  entrepreneurs is 
emerging. 

Still,  it  remains too  expensive, complex  and time  consuming 
to  set up a new  business in  Europe. Above  all, we  must 
change  mentalities:  successful entrepreneurs  are still insuffi 
ciently  rewarded, and  we  must accept that  risk  taking is 
fundamental  to  the  process and can  be part of  a learning 
curve. We  must  nurture  entrepreneurship  not  discourage  it. 

All  selected  projects  aim at  bridging the  gap  between 
entrepreneurs  and  investors. Actions  are proposed to  help 
start-ups  and fast-growing  SMEs in the  digital  content  and 
language  industries  to  present themselves  to  investors and 
help  investors to  find  suitable  opportunities  to  invest in 
Europe. 

Demonstrating  exploitation  of  public  sector 
information 

In  December  1999, the  European  Commission  identified 
'Government  online'  as a priority  action  to  accelerate the 
move of  Europe towards  the  new  digital  economy.  In partic 
ular, the  lack  of  access to  some  key features  of  public  infor 
mation  was clearly  mentioned  as an inhibitor  to  the devel 
opment  of  private-sector-based  value  added  services and 
the  creation  of  a better  Europe-wide  information  market. 

We  can easily  imagine the  economic  potential  of  geo 
graphic, traffic,  administrative  or environmental  information. 
At  present,  conditions for  reusing the  information  vary 
widely  among the  Member  States. The public  and the  pri 
vate  sector throughout  Europe will  have to  work  together 
to  bring out the  full  potential  of  this  enormous  content re 
source. 

Commercial  exploitation  of  public  sector  information  in 
Europe  is extremely  difficult  despite  recent  attempts  aiming 
at opening  up  public  information  resources.  Public  sector in 
formation  still  represents  a huge  untapped  potential  where 
as, according to  the  indications  of  the  Green  Paper, its com 
mercial  exploitation  could  contribute  to  European job cre 
ation  in the  information  society  and, as indicated  in the 
Green  Paper, improve  the functioning of  the  internal  market 
while  increasing the efficiency  of  administrations  and 
strengthening  the  democratic  functioning. 

The selected  projects  give  support to  solving a major issue 
in the field:  the  lack  of  definition  and structure  of  the avail 
able content. They  propose  solutions  for  better  access to 
public  sector  information  by defining  common  standards  for 
the  exploitation  of  metadata  and data collection, encourag 
ing the  development  of  multilingualism, covering central 
and east  European  countries, and  investigating  new  forms 
of  public-private  partnerships. 

2 

ploited  and to  issuing an appropriate  programme  adapted 
to  the  needs of  the  market and  the citizens. 
The  European  content  sector  has an underexploited  poten 
tial waiting  to  be released.  If  Europe  is to  be at the fore 
front  of  the  information  society  we  need to  have: 

1.  A  stable  legal framework  for  the distribution  of  content 

over the  networks. 

2.  The appropriate  technical  conditions  to  make the  net 

works function. 

3.  The  basis for  creation  of  innovative,  European  content 
corresponding  to  users'  needs. Digital  content  can be 
seen as the fuel  of  the  Internet  or, in fact,  of  all the  dig 
ital  delivery  mechanisms.  If there  is not enough  fuel 
available, the  new  devices  may  lose their  attractiveness 
and their users. 

The eContent  programme  is one of  the  answers to  the  need 
of  European  businesses and citizens to  access and  use high-
quality  content  suited  to  their  needs.  It  will  play  a great  part 
in  realising this  potential  to  lead the  European  information 
society  into  a new  field  of  excellence! 

<L·-^~>^ 

Facilitating  linguistic  and  cultural  customisation  of 
digital  products  and  services 

A crucial  issue —  but at the  same time  an area of opportu 
nity —  is the  linguistic  customisation  of  digital  content  and 
products  in  order to  make them global. 

The  basic driver  for  localisation  is globalisation.  No firm has 
direct access to the  European  market  of  370  million  poten 
tial  customers  characterised  by  a wide variety  of  languages 
and cultures. There  is a strong demand for  the  eContent 
programme  to  address the  needs and  preferences  of  many 
cultures  speaking  many  languages  inside  Europe, but also 
towards  potential  export  markets  in third  countries. Locali 
sation  can open  new  markets  and expand  the  size of  exist 
ing markets. 

The challenge for  European  digital  content  is to  inform, to 
interact  and communicate  on all three  levels, local, regional 
and global, and to  implement  'think  global, act local' strate 
gies. 

The ability  to  deliver  digital  content  across  languages and 
cultures  in a timely  and  effective  way  is becoming a decisive 
competitive  factor  in all  aspects of  trade  and  industry. To 
operate  successfully  in  Europe  and globally, companies, and 
especially  SMEs, must  be able to  conduct  their  business in 
the  language  of  their  customers  and  be able to  integrate 
this  localisation  dimension  into  their  products  and services. 

The selected  projects  provide support  in assessing the  po 
tential  of  linguistic  and  cultural  customisation  to  increase 
pan-European  accessibility  and  worldwide  export  potential 
of  European  products  and services. 

They  address such different  issues as e-publishing  — espe 
cially  the  concurrent  design, authoring  and  publishing of 
online  content  for  global  and  local  markets —  e-commerce, 
public  interest  services —  civic  and  business  information 
services —  and  provision  of  new  models  of  multilingual  and 
successful services. 

These  preparatory  action  projects  have contributed  to as 
sessing the  potential  of  European  digital  content to  be ex 

Action  Line  1  Improving access to  risk  capital  for  Internet-related  SMEs and  start-ups 

KgMPBrørøsfiBa 

Actions  for  Investment  Readiness  for  eContent  Enterprises 

AIRE  will  improve  the  potential  of  SMEs 
to  achieve  successful  access  to 
appropriate  sources  of  investment  and 
risk  capital. 

1 

> 

What  are  the  perceived  barriers  to  investment 
readiness? 

By addressing these criteria, AIRE will  improve the  potential 
of  SMEs in the  digital  content  Industries to  achieve success 
ful  access to  appropriate  sources of  investment  and risk 
capital. 

New  models  of  action 

AIRE  has developed  new  models  of  action  targeting  both 
supply  and demand  sides of  investment,  with  a view  to 
stimulating  higher  quality  propositions  and  leading to an in 
creased  level of  successful  investments  within  this sector. 

The  results  will  include: 

•  a number  of  investment  proposals  among SMEs; 

•  an increased  number  of  introductions  to  investors  and 

potential  for  portfolios  to  be retained; 

•  a new  level of  access for  SMEs from  less-favoured  re 

gions  as well  as new  transferable  models  of  support  and 
investment  readiness actions. 

The AIRE project  collaborates  within  five  test  bed areas of 
Europe, including  London, east  Netherlands, the Tuscany 
and  Umbria  regions  of  Italy  and the Attiki  region  of  Greece. 

Participants 

Coordinator 

•  London  Borough  of  Wandsworth 

•  Consorzio  Pisa Ricerche,  Pisa, Italy 

•  Federation  of  Hellenic  Information  Technology 

Enterprises, Athens, Greece 

•  Meta  Consulting  s.r.l, Terni, Italy 

•  Stichting  Syntens,  Enschede,  Netherlands 

Mike  Brook 
London  Borough  of  Wandsworth 
Town  Hall,  Wandsworth 
London  SW18 2PU 
United  Kingdom 
Tel.  (44-20)  88 71  62 02 
Fax  (44-20)  88  71 82  00 
Internet:  http://www.wandsworth.gov.uk 
E-mail:  Mbrook@wandsworth.gov.uk 

http://www.mekon.com/client/aire/default.htm 

I  :] AI >1<\ 

Business  Route  for  Investors  to  Determine  Gifted  Entrepreneurs  and  Start-ups 

BRIDGES  will  provide  a  unique 
marketplace  for  investors  and  digital 
content  providers. 

» 

Bridging  t he  gap  a m o ng  entrepreneurs  and  start 

ups  active  in  the  digital  content  industry  and  financing 

sources  in  the  European  Union  is the  main  objective  of  the 

BRIDGES  project,  in  order 

• 

• 

• 

to  contribute  to  the  development  of  the  European  infor 
mation  society; 
to  expand  the  EU  potential  in  innovation  and  high  tech 
nology; 
to  foster  and  increase  the  European  added  value  in  digital 
content. 

BRIDGES  supports  t he  establishment 

of  a  ' c o m m on  language'  among  European  digital 

content  providers  —  entrepreneurs  and  start-ups  —  and 

potential  investors,  in  order  for  them  to  be  able  to 

communicate  and  share  ideas,  proposals  and  suggestions. 

A  virtual  European  ' m a r k e t p l a c e'  is  being  developed, 

where  both  actors  can  interact.  The  marketplace  offers  the 

opportunity  to  entrepreneurs  inter  alia  to  edit  and  evaluate 

their  business  plan,  to  search  for  their  preferable  investors 

and  to  send  them  their  proposals.  The  investors  can  search 

for  promising  entrepreneurs  and  express  their  investing 

interest.  All  activities  take  place  in  a  multilingual 

environment. 

A u t o m a t ed  procedures 

The  marketplace  design  and  modules  eliminate  the  need  for 
human  mediation  in  almost  all  stages  of  interaction  be 
tween  investors  and  digital  content  providers. 

The  project  covers  t h r ee  major  European  territories 

(central,  south  and  western  Europe)  through  the 

participation  of  Austria,  Germany,  Greece,  Italy  and  the 

United  Kingdom.  This  enables  its  users  to  have  a variety  of 

selections  in  reference  to  their  investment  schemes. 

BRIDGES  is  intended  to  be  expanded  to  other  EU  and  non-
EU countries,  upon  completion  of  its  preparatory  phase  of 
development.  The  methodology  for  its  implementation  is 
carefully  designed  for  updating/upgrading  activities. 

Participants 

•  TREK  Consulting  SA,  Athens,  Greece 

•  Technologietransfer  und  Innovationsförderung 

Magdeburg  GmbH,  Magdeburg,  Germany 

•  Universitaet  Hannover  (Uni  Transfer),  Hannover, 

Germany 

Coordinator 

Melina  Lazaropoulou 

•  Danube  —  European  programmes  for  technology  and 

Strategy  and  Marketing  Unit 

training,  Vienna,  Austria 

•  Ente  per  le  Nuove  Tecnologie,  l'Energia  e  l'Ambiente, 

Bologna,  Italy 

•  Foundation  for  Research  and  Technology  Hellas 

(Help-Forward),  Athens,  Greece 

•  Hypertech  SA,  Athens,  Greece 

•  Targeting  Technology  Limited,  Glasgow,  United  Kingdom 

TREK  Consulting  SA 

125-127  Kifissias  Ave. 

COSMOS  Centre 

G-11524  Athens 

Tel.  (30-1)  699  61  57 

Fax  (30-1)  699  54  50 

Internet:  http://www.trek.gr 

E-mail:  marketing@trek.gr 

http://www.eurobridges.net 

■A« Action Line 1 Improving access to risk capital for Internet­related SMEs and start­ups 

IHI 

■ -. ■· F 

fcl^fc ■■■■Hi 

L 

Check­your­Chances: t he IPO Adviser for Internet Entrepreneurs 
a nd DotCom Businesses 

CHECKCHANCES addresses small 
eContent businesses (up to 50 
employees) who consider an IPO as an 
option to raise venture capital. 

The project provides information services to these compa­
nies that support them in their decision­making process and 
helps them to evaluate whether an IPO is advisable taking 
account of their specific business situation. In this order of 
ideas, CHECKCHANCES will support and guide the 
eContent businesses doing their first critical steps towards 
an IPO. 

A cost­effective service 

The project outlines and explains to the companies the basic 
requirements and strategic options for approaching an IPO. 
The main objective is that these services will reduce the 
high cost and effort the companies would have facing the 
difficulties in evaluating if an IPO is manageable and advis­
able. It is not the objective of project to help businesses 
actually perform the IPO, but to give them the opportunity 
to seriously 'check their chances' and to take a well­based 
decision whether or not to start the process. 

A series of seminars and workshops will be organised to 
enable direct exploitation of the project results. 

A web site will offer information resources about issues re­
lated to stock markets and IPOs and provide an e­learning 
environment specifically designed for eContent companies. 

Participants 

Coordinator 

• Salzburg Research Forschungsgesellschaft m.b.H., 

Salzburg, Austria 

• Federation of Hellenic Information Technology 

Enterprises, Athens, Greece 

• Deutscher Multimedia Verband e.V., Düsseldorf, 

Germany 

• Viviance new Education GmbH, Potsdam, Germany 

Heinz Mayringer 
Information Society Department 
Salzburg Research Forschungsgesellschaft m.b.H. 
Jakob­Haringer­Str. 5/III 
A­5020 Salzburg 
Tel. (43-662) 228 83 01 
Fax (43-662) 228 82 22 
Internet: http://www.salzburgresearch.at 
E­mail: heinz.mayringer@salzburgresearch.at 

8 

http://www.checkchances.org/ 

•j  L«1AJ k1 

Digital  Content  Competition 

4 

PICON  aims  to  reduce  the  gap  between 
entrepreneurs  and  investors  by  creating 
better  chances  of  obtaining  appropriate 
funding. 

This  project  aims to  reduce the  gap existing  between  entre 
preneurs and  investors  by  promoting  the  convergence and 
involvement  of  venture  capitalists,  business angels,  private 
investors and  Internet-related  business entrepreneurs,  within 
the  digital  economy. 

Entrepreneurs  will  become  more  aware about  the  conditions 
and the criteria  necessary  to  encourage  VC  involvement, 
therefore  creating  a better  chance of  obtaining  appropriate 
funding.  Using the  strong  links with  the  LIFT Office  in Lux 
embourg will  enhance the  understanding VC companies 
should  have towards  investing  in entrepreneurs  involved  in 
the  digital world. 

Good  business ideas will  be promoted  by  means of  a Euro 
pean  Digital  Content  Competition  exercise in  order to en 
courage  Internet-based  businesses to  participate  within  the 
digital  environment  in each of  four  chosen  regions  and 
gather  digital  content  proposals  that  could  be financed  by 
contacted VCs. 

A wide  audience  of  the  project  activities  will  be informed 
due to  the  publicity  provided  through  media organisations, 
workshops  and seminars. 

Participants 

Coordinator 

•  Centro  Promotor de Inovação e Negocios do Algarve, 

Algarve,  Portugal 

•  Zernike Group  BV, Groningen,  Netherlands 

•  Caderno Verde Comunicação  SA, Porto,  Portugal 
•  Kent Technology Transfer  Centre  Ltd, Canterbury, 

United  Kingdom 

Dario  Dias 
Centro  Promotor  de  Inovação  e Negocios  do  Algarve 
Av.  Dr.  Bernardino  da Silva, n 65  - 2  dt 
P-8700-301  Olhão 
Tel.  (35D-289  70 79 20 
Fax  (35D-289  78  11 21 
Internet:  http://www.bic-ah.com 
E-mail:  geral@bic-ah.com 

http://www.dicon2001 .com 

Action Line 1 Improving access to risk capital for Internet­related SMEs and start­ups 

An Electronic Forum for Digital Content Companies 

Ε­FORUM will encourage networking 
between digital content companies and 
venture capitalist providers through a 
virtual placement f o r u m. 

\ 

E­FORUM is designing an online provision that promotes 
networking of digital content companies and venture capital 
finance providers. It aims to promote formal and informal 
networks of these organisations. 

It will be a virtual placement forum on the Internet in 
which promising content­based companies can present their 
operations or business ideas and venture capital providers 
their particular interests or needs. The forum will help com­
panies provide the information that venture capital 
providers need to make judgments. 

It will produce a review of supply and demand of funds as 
well as a precise identification of user needs; this will allow 
the development of a user­driven model for the provision. A 

demonstrator version will be built and will undergo trials in 
each of the partner countries. 

Ε­FORUM will incorporate online investment and an on­
line business support. The precise content will be driven by 
results of recently completed surveys of digital content 
companies and venture capital enterprises as well as consul­
tations with experts and associations. 

The work of this preparatory action will be published 
through a project web site and by presentations at one 
national conference per partner country. 

The consortium will review the long­term potential of 
Ε­FORUM including its sustainability, its usefulness and its 
potential impact on the funding available for digital content 
projects. 

Participants 

• Tampere Technology Centre Ltd, Tampere, Finland 

• Zernike Group BV, Groningen, Netherlands 

• Centre de Recherche Public Henri Tudor, New Media 

Group, Luxembourg, Luxembourg 

• Heletel Ltd, Thessaloniki, Greece 

• NJM European, Economic & Management Consultants 

Ltd, Leeds, United Kingdom 

• Instituto de Fomento Region de Murcia, Murcia, Spain 

• Centro Promotor of Inovação e negocios Taguspark, 

Porto Salvo, Portugal 

• Otaniemi Science Park Ltd., Espoo, Finland 

Coordinator 

Lea Vakkari 
Tampere Technology Centre Ltd 
Hermia Business Development 
Hermiankatu 8 
FIN­33720 Tampere 
Tel. (358) 316 52 29 
Fax (358) 33 16 55 52 
Internet: http://www.hermia.fi 
E­mail: lea.vakkari@hermia.fi 

10 

http://www.electronic­venture.com/ 

timi· 

European  Network  for  Technological  Development 

ENTED  will  create  a  meeting  space  for 
digital-content  enterprises  and  potential 
investors  and  will  improve  the  process  of 
accessing  finance. 

A virtual  network to  encourage  contacts  between  investors 
and  producers will  be created  and will  be accessible to com 
panies working  in the  industry,  and to  risk capital  investors 
from  all the  EU countries. 

Best practice  will  be established  by creating  a standard 
strategy  of  action  that  can  be  repeated  in other  EU coun 
tries, through  the  implementation  of  the two  following 
actions: 

•  high-quality  technical  assistance  in the  drawing-up  of 

good  financial  plans, and to  bring digital  contents  to  the 
attention  of  the  right  investors; 

•  innovative  solutions  to  create  networks,  partnerships  and 
services able to  stimulate  interactions  between  companies 
and investors. 

ENTED  portfolio 

Identification  of  tools  useful for  the elaboration  of  interest 
ing business  plans for  investors; 

Training for  new  digital-sector  entrepreneurs; 

Assistance to  entrepreneurs  in the  realisation  of  business 
plans  (with  a multi-lingual  desk  in every  European  lan 
guage)  in order to  facilitate  as far  as possible  meetings be 
tween  companies  and  investors  from  different  countries and 
to  overcome  every  linguistic  barrier. 

Participants 

•  Municipality  of Trieste, Trieste,  Italy 

•  BIC Friuli Venezia  Giulia  SpA, Trieste,  Italy 

•  DGR Consulting S.r.l., Trieste,  Italy 

•  European Business and Innovation  Centre of Ättika, 

Athens, Greece 

•  Sandy Holding GES. M.B.H., Villach, Austria 

•  Tradinvest  Consultants  Ltd, London, United  Kingdom 

Coordinator 

Elisabetta  Boglich 
Municipality  of Trieste 
Economic  Development  Department 
Passo Costanzi, 1 
1-34121 Trieste 
Tel.  (39-040)  675 47  13 
Fax  (39-040)  675 44 66 
Internet:  http://www.comune.trieste.it 
E-mail:  boglich@comune.trieste.it 

http://www.ented-eu.org 

Action  Line  1  Improving access to  risk  capital for  Internet-related  SMEs and  start-ups 

Development  of  an  Investment  Information  and  Matching  Service  for  the 
European  Digital  Content  Industry 

EUro4you  will  develop  an  investment 
information  and  matching  service  for  the 
European  digital  content  industry. 

EUR04YOU  is a 12-month  project  funded  by the  European 
Commission  that  aims to  create a pan-European  information 
and  matching service to  support  investors  and entrepre 
neurs in the  European  digital  content  industry. 

The  EUR04YOU  project  will  help entrepreneurs  by  raising 
their  awareness  of  the  financing options  available  to  them 
and  providing guidelines  on  how  to  pitch their  cases to in 
vestors.  It will  also  help  investors to  better  understand  the 
specific  conditions  and  revenue  models  of  digital  content 
start-up  companies. This will  help to  lower  entrepreneur 
and  investor  search costs and thereby  reduce their  'time  to 
investment'. 

The  EUR04YOU  project  aims to  become  commercially 

viable  in the  medium term. 

The  EUR04YOU  service will  be delivered via: 

•  an  Internet-based  portal; 

•  an online  business plan  toolkit; 

•  an online  database  matching service; 

•  helpdesk  support; 

•  workshop  seminars. 

Participants 

•  INBIS Limited, Luxembourg,  Luxembourg 

•  Mermaid Venture Aps, Klampenborg,  Denmark 

•  University  of Antwerp, Antwerp,  Belgium 

Coordinator 

Giles  Brandon 
INBIS  Limited 
11  rue de  Bitbourg 
L-1273  Luxembourg 
Tel.  (352)  43 39 44 
Fax  (352)  43  38  90 
Internet:  http://www.inbis.com 
E-mail:  giles.brandon@inbis.lu 

12 

http://www.euro4you.org/ 

European  Fund  for  Start-ups 

4 

The  creation  of  a  European  Fund  for 
Start-ups  is  intended  for  investing 
annually  among  100  European  starting 
and  expanding  eContent  companies  t o p-
ranked  during  the  European  awards. 

Each year, JEE organises the  'European  Awards  for  the 
Spirit of  Enterprise'  in  participating  regions  and countries 
in  Europe to  offer  to  both  venture  capitalists  and  start-ups 
a perfect  opportunity  to join forces. 

The objectives  of  the JEE European  Fund for  Start-ups are: 

•  to  identify  the  position  facing  both  potential  investors 

and  project  holders  in the eContent  sector; 

•  to  create a network  of  financial  institutions  including 
private  businesses, public  and  private venture  capital 
providers; 

•  to  investigate  the feasibility  of  creating a venture  capital 

fund  destined  for  eContent  companies. 

A yearly  regenerated  database including  business  plan  mod 
els, to  which  both  VCs and Start-ups  should  have access in 
order  to  facilitate  and speed  up the creation  process, will  be 
maintained  on the  web site. 

The  'European  Fund for  start-ups'  (EFS) is intended  to  in 
vest  in the  100 best  European  starting  enterprises and 
wants to  become one of  the  principal  players  in  Europe by 
attracting  public  and  private  investors. 

The  idea is therefore  to  offer  to  the  enterprises, after com 
pletion  of  the  identification  and  assessment  phases going on 
throughout  the  running time  of  the awards  competition, the 
opportunity  of  substantial funding. 

Participants 

Coordinator 

•  Le Jeune Entrepreneur  Européen/De Jonge Europese 

Ondernemer,  Brussels, Belgium 

•  Le Jeune Entrepreneur  Européen A.S.B.L., 

Luxembourg,  Luxembourg 

Frédéric  Béguin 
Le Jeune  Entrepreneur  Européen/ 
De Jonge  Europese Ondernemer  ASBL/VZW 
167 avenue de la Chênaie 
B-1180 Bruxelles 
Tel.  (32-2)  379 02  30 
Fax  (32-2)  379 02  80 
Internet:  http://www.jee.org 
E-mail:  frederic.beguin@jee.org 

. 

http://www.jee.org/fund.html 

Action  Line  1  Improving access to  risk capital for  Internet-related  SMEs and  start-ups 

|

^_ 

New  Economy  Capital 

The  investment  and  knowledge  platform 
for  the  new  european  economy 

The general  purpose  of  the  NEC project  is to  support  the 
start-up  phase and the  growth  of  European  SMEs in the 
new  economy  by  providing an animation  and tutoring ser 
vice aimed  at improving  access to  risk capital. 

An  advanced  online  service 

NEC is creating an advanced  online  service able to  perform 
the two  main functions  of  linking supply  and demand  for 
risk  capital  and  indicating the  proper  steps to  take to  gain 
access to  financing. That  is done  by  providing  instruments 
and  procedures  both  for  entrepreneurs  wanting  to  develop 
a technologically  advanced  project  and for  Cs wanting  to 
invest  in  promising  projects  and  needing to  evaluate  their 
performances  and  pay  back. 

An  efficient  matching  place 

Thus, NEC will  match  the  creative  potential  of  southern 
Europe with  capital from  all  Europe and outside. The con 
crete outcome  of  this  project  will  be a 'virtual-physical' en 
vironment  able to  promote  innovative  entrepreneurial  proj 
ects so that  they  can attract  the attention  of  venture  capi 
talists, institutional  investors  and all  relevant  players  in the 
field,  including other  SMEs, experts and catalyst organisa 
tions for  partnerships  and alliances. 

NEC  portfolio 

A  network  of  associated  partners  including  operators 
specialised  in technological  evaluation, economic  and finan 
cial evaluation  and localisation. 

A  marketplace  of  companies  and  human  resources  interest 
ed in fostering the  company  creation/growth  and the en 
counter  between  the  demand  and the  supply  of  risk capital. 

Transnational  cooperation  to  adopt  shared  procedures  for 
the  evaluation  of  entrepreneurial  projects  looking for  risk 
capital. 

Experiment  innovative  projects  in order  to  create  a south 
ern  Europe cluster  of  contents  industry  businesses. 

Participants 

•  BIC Toscana s.c.p.a., Massa, Italy 

•  Euro  Union  Consult  ASBL, Brussels, Belgium 

•  Fundado  Catalana per a la Recerca, Barcelona, Spain 

•  Instituto  Tecnico  para la  Competitividad  Empresarial, 

Malaga, Spain 

•  Kärntner  Wirtschafts  Förderungs  Fonds,  Klagenfurt, 

Austria 

•  Services for  Eastern  Economic  Development  s.p.a., 

Trieste,  Italy 

•  Technologiestifung  Innovationsagentur  Berlin GmbH, 

Berlin, Germany 

Coordinator 

Geris  Musetti 
BIC Toscana s.c.p.a. 
Via Dorsale  13 
1-54100 Massa 
Tel. (39-05)  85 79 81 
Fax  (39-05)  85 79 24 82 
Internet:  http://www.bicnet.lt 
E-mail:  nec@bicnet.it 

http://www.e-nec.net 

WÅ 41 k Hi Λ =■ 

Networking between Venture Capitalists and Internet­related Start­ups 

4 

The VENTURE project supports the 
matching of innovative Internet­related 
SMEs and start­ups w i th early­stage risk 
capitalists. 

Internet­related entrepreneurs need to be qualified in selling 
their ideas towards early­stage venture capitalists (i.e. busi­
ness angels, seed capital funds, venture capital funds). 
Equally, early­stage venture capitalists need to be qualified 
in investing in Internet­related SMEs and start­ups. 

Personalised online services are to be developed among the 
intermediaries involved with Internet­related entrepreneurs, 
on the one hand, and the seed capital investors on the 
other hand. 

In order to reach the goal, both Internet­related entrepre­
neurs and venture capitalists will be made 'investment 
ready' by seminars and workshops. 

An online brokerage service is to be established as a 
practical tool to optimise the European network 
cooperation. 

Finding investors will be made easier for Internet­related 
entrepreneurs through the development of strong and per­
sonally based online networks between the intermediaries. 

The partners in the project involve business­angel associa­
tions, regional development centres and incubator centres in 
Denmark, Italy, Germany and Sweden 

Participants 

Coordinator 

• The Chamber of Commerce and Industry of Herning­

Ikast­Brande, Herning, Denmark 

• Centro Sviluppo SPA, Aosta, Italy 

• InvestitionsBank Hessen AG, Wiesbaden, Germany 

• Sonderjyllands Erhvervscenter, Aabenraa, Denmark 

• Utveckling Norrköping AB, Norrköping, Sweden 

Peter Weiglin 
The Chamber of Commerce and Industry of Hemin| 
Ikast­Brande 
Birk Centerpark 7 
DK­7400 Herning 
Tel. (45-96) 26 11 31 
Fax (45-96) 12 92 44 
Internet: http://www.erhvervsraadet.dk 
E­mail: pw@euc.dk 

http://www.euc.dk/venture.htm 

15 

• 

Action  Line  2 
Demonstrating  exploitation 
of  public  sector  information 

D 

-

¡Action  Line  2  Demonstrating  exploitation  of  public  sector  information 

Data  Exploitation  and  Best  Utilisation  Trial 

The  overall  aim  of  DEBUT  is to  address 
the  resistance  within  the  organisational 
cultures  of  public  service  providers,  to 
exploit  their  data  and  information 
resources  in  partnership  with  others, 
through  a  participative  process  of 
developing  practical  guidelines  and  pilot 
demonstrations. 

Data  sharing  is  crucial 

Across  Europe, public  sector  organisations  are  experiencing 
similar  problems  with  regard to  realising the  potential  value 
of  the data held  within  their  administrative  systems. 

A  shared  knowledge  experience 

At  the same time there  is growing  experience  and the 
development  of  solutions,  in a wide  range of  public  sector 
domains, which  are not  systematically  documented  for 
dissemination  purposes. 

This  project  aims to  build  a shared  knowledge  of  experience 

and  practice through  a work  programme  which, will 
acknowledge  and  address the  issues of  organisational 
culture, and demonstrate  where  added  value  initiatives  in 
information  management  can bring  significant  benefits to  all 
involved  parties. The project  will  draw  on  best  practice 
across  Europe, document  developments  in an action 
research  methodology  and establish  an online  resource to 
disseminate  experience  and  business documentation. 

DEBUT  portfolio 

To articulate  advice and guidelines for  public  sector 
providers to  build  the  capacity  of  organisations  to  develop 
information  utilisation  strategies. 

To provide  examples  of  partnership  business  models, com 
mercial  agreements,  meta data formats  and data manage 
ment  protocols. 

To build  a 'shop window'  demonstrator  site  illustrating  part 
nership  principles,  a public/private  business  model, opera 
tional  management  systems and a 'state-of-the-art'  cus 
tomer  interface. 

To develop  an online 'handbook'  providing guidance  to  the 
full  utilisation  and commercialisation  of  public  sector  infor 
mation  content. 

Participants 

Coordinator 

•  City  of  Edinburgh  Council, Edinburgh,  United 

Kingdom 

•  CBE Group  Belgium  NV,  Meise,  Belgium 

•  Edinburgh Telematix  Partnership,  Edinburgh,  United 

Kingdom 

•  Centre for Social  Innovation, Vienna, Austria 

Dave  Loch head 
City  of  Edinburgh  Council 
12 St. Giles Street 
Edinburgh  EH1 1PT 
United  Kingdom 
Tel.  (44-131)  469  38 50 
Fax  (44-131)469  36 04 
Internet:  http://www.edinburgh.gov.uk 
E-mail:  dave.lochhead@edinburgh.gov.uk 

18 

http://www.debut.org.uk/ 

J 

■ »ι =Τ/ΙΤΛ! : » 

Demonstrate Efficiency in M A N a g i ng Digital Sites 

DEMANDS will provide a replicatile 
business plan applied to the commercial 
exploitation of public sector information. 

Commercial exploitation of public sector information in 
Europe is still extremely difficult: there are no common 
principles for collecting and storing information, no com­
mon legal framework for reusing information and there is 
very little experience with public/private partnerships. 

Providing support to local authorities 

The aim of the DEMANDS project is to verify the economic 
and technical feasibility for the setting up of a company, 
based on a partnership between a local authority and 
private companies, to implement an Internet destination to 
provide all users with digital services linked to public 
administration, that may use both narrow and broadband. 
This should allow local authorities to progressively outsource 
their services, still keeping coordination and control 
functions. 

The business plan 
will consider all technical, legal, management, fiscal, eco­
nomic, financial issues and of course special attention will 
be given to the services which the new company could pro­
vide. 

Main trends of development will be detected and a specific 
market analysis report carried out. The business plan model 
carried out by the consortium will be based on the guide­
lines set out by the Coordination of Evaluation Unit, Region­
al Policy DG of the European Commission and will allow the 
Commission officers to assess the project quality and eco­
nomic and financial feasibility of the new company. 

Replicability of the model 
is assured by the fact that notwithstanding the characteris­
tics of the Modena destination, the economic actors 
involved in the project could be easily identified all over 
Europe. In fact the main actors involved are: a local 
authority, a public utility active in the telecommunication 
sector, economic bodies or businesses. For the further 
starting up of the destination it will be necessary to have 
the involvement of content providers, public and private 
investors and, in some cases, of venture capitalists, which 
could be easily found at local and at European level. 

Participants 

• City of Modena, Modena, Italy 

• CO.DI.FIN. srl, Bologna, Italy 

• Meta Spa, Modena, Italy 

• Nerano sas, Paris, France 

Coordinator 

Graziella Ansaloni 
City of Modena 
Via Santi 40 
1­41100 Modena 
Tel. (39-059) 20 63 67 
Fax (39-059) 20 60 70 
Internet: http://www.comune.modena.it 
E­mail: graziella.ansaloni@comune.modena.it 

http://www.connune.modena.it/demands/ 

19 

Action  Line  2  Demonstrating  exploitation  of  public  sector  information 

Electronic  Calls  for  Tender 

e-CT  aims  at  investigating  the  possible 
public-private  partnerships  to  facilitate 
access  to  and  use  of  calls  for  tender  for 
public  works. 

It  is estimated  that,  within  the  European  Union, about 
600 000  public  works, calls for  tender  are launched every 
year —  to  build  roads and  bridges, and for  various  building 
work,  etc. 

These calls for  tender  are characterised  by  a large  quantity 
of  technical  data,  plans which  average  about  20 Mb/call. So 
the  complete  set of  data  represents  about  12 000  Gb/year. 
This is an enormous  amount  of  data which  presents specific 
difficulties:  downloading;  automatic  reuse  by  construction 
companies. 

e-processes  to  reduce  amount  of  data 

A  recent  study  has proven that  an equivalent  amount  of 
EUR 2 000  million/year  may  be saved  both  by the  adminis 
tration  and  by the construction  companies  if  the  current pa 
per-based  processes were  replaced  with  e-processes. 

Furthermore, gathering  under  electronic  formats  all the 
public works calls for  tender  will  allow  data  mining  in order 
to  extract  statistics  and  trends; these  statistics  and  trends 
are strategic for  the construction  industry  to  better  under 
stand  how  the technical  demand from  public  authorities is 
evolving. 

Participants 

Coordinator 

•  Infocities  Office,  Rotterdam, the  Netherlands 

•  Eurocities,  Brussels, Belgium 

•  Centre Scientifique  et Technique  du  Bâtiment,  Sophia-

Antipolis,  France 

•  City  of  the  Hague, The  Hague, the  Netherlands 

•  Ministère  de l'équipement,  des transports  et du 

logement,  Paris-La Défense, France 

•  University  of  Namur,  Namur,  Belgium 

•  KDZ-Zemtrum  für  Verwaltungsforschung,  Vienna, 

Austria 

Martin  Van Rossum 
Infocities  Office 
Brucknerlaan 21 
16300 2500  BH The Hague 
3055SC  Rotterdam 
Netherlands 
Tel.  (31-10)285  09 40 
Fax  (31-10)  285  09 68 
Internet:  http://www.infocities.eu.int/office 
E-mail:  office@infocrties.eu.int 

http://ect.cstb.fr/ 

Economie  Approaches  Unlocking  Geographic  Information  in  t he  Public  Sector 
in  Saar-Lor-Lux 

ECON-CI  aims  to  facilitate  access  to 
digital  geographic  data  owned  by  the 
public  sector  through  implementation 
and  testing  of  new  partnerships  between 
public  administrations  and  private 
commercial  companies. 

ECON-GI  is 

•  a geographic  data management  project  with  focus on 

metadata and  public-private  partnerships; 

•  a feasibility  examination  to  find  ways to  support  public 

data owners establishing their  own  decentralised  meta in 
formation  systems for  their  own  geographic  data bases; 

•  a concept  and a pilot  version  of  a meta  information 

search and  retrieval  system  in order to  make accessible 
the different  geo  metadata  bases for  the  user  community 
in  Saar-Lor-Lux 

Portfolio 

The  project  examines  possibilities, to  establish  a multiplicity 
of  decentralised,  Internet-based  meta information  systems 
by  direct  cooperation  between  public  administration  offices 
and  private  enterprises. The  responsibility  for  the entry  and 
maintenance  of  the  metadata  remains thereby  in the  hands 
of  the  data owners. The  respective  private  partner  supplies 
the technical  support  and organisational  assistance. The 
project  examines the  different  possibilities  to  gain  economic 
profit  for  the commercial  partner. 

The  project  will  deliver  the  following  results: 

•  Assessment and implementation of simple software tools for 
the documentation of existing digital geodata. Discussion of 
the feasibility with selected public authorities (data owners). 

•  Concept  for  the  establishment  of  a web  portal  for  each 
data owner  in order to  let the  data owners  publish  their 
own  self-created  metadata. 

•  Assessment of different opportunities of commercial use of 
the documentation and publishing process — involving pri 
vate partners to set up and maintain the metadata service. 

•  Conception  of  a specialised  meta search engine which is 

specialised to  analyse geo-metadata  bases. 

•  Recommendations  for  the  multilingual  representation  of 
geo  metadata  sets by assessing existing tools for  auto 
matic  translation  and alternative  approaches  (e.g. multi 
lingual thesaurus)  —  assessing the feasibility  to  develop 
special software  tools. 

•  Assessing the feasibility  of  different  concepts for  the eco 
nomic  sustainable  maintenance  of  the  search engine and 
other  related services. 

•  Setting, up at  least two  decentralised  web-based  meta 

databases  under the  responsibility  of  selected data  own 
ers (one  German, one  French)  and a pilot  version  of  the 
search engine for  demonstration  purposes. 

•  Assessing the feasibility  to  transfer  the  developed 

approaches to  other  transnational  regions  in  Europe 

Participants 

Coordinator 

•  Bureau  d'études  et de services techniques, 

Luxembourg,  Luxembourg 

•  Infopartners  S.A,  Luxembourg,  Luxembourg 

•  Centre d'etudes  techniques  de l'équipement  de l'Est, 

Metz,  France 

•  Saarland  University,  Saarbrücken -  Germany 

Andreas  Muller, 
Bureau d'Études  et de Services Techniques 
Rue des Sapins, 2 
L-2513  Senningerberg 
Tel.  (352)  34 90 90 
Fax  (352)  34 94 33 
Internet:  http://www.best.lu 
E-mail:  best@vo.lu 

http://www.uni-saarland.de/projekte/econ-gi/ 

21 

Action  Line  2  Demonstrating  exploitation  of  public  sector  information 

Feasibility  study  of  databases  and  web  site  for  the  adoption  of  LCA  in  SMEs 

The  eLCA  web  site,  besides  providing  on 
line  LCA  services  for  SMEs,  would  be 
used  also  for  training,  for  information 
about  IPP  and  LCA  and  would  be  directed 
particularly  to  consultants,  as 
intermediaries  between  LCA  experts  and 
SMEs. 

The  introduction  of  the  integrated  product  policy  (IPP)  and 
life  cycle  assessment  (LCA)  for  the  EU's  sustainable  develop 
ment  requires  a  large  number  of  life  cycle  inventories  (LCIs) 
containing  structured  data  about  impacts  of  materials, 
processes,  energy,  transportation,  etc.,  that  are  available 
with  critical  limitations. 

To  be  effective  and  recognised  by  consumers,  IPP  should  be 
applied  in  a fast  way  to  a  very  large  number  of  products 
and  services,  not  only  to  a  minority.  The  acceptability  of  IPP 
by  SMEs  is  therefore  a  crucial  issue  for  the  entire  policy.  The 
application  of  Ecodesign  through  LCA  by  SMEs  needs  a 
simplified  methodology,  with  specialised  and  validated  data 
bases  for  different  industrial  sectors,  and  testing  new  forms 
of  consulting,  for  example  by  Internet. 

The  dissemination  of  LCA  methodologies  requires  a  complex 
system  of  services,  structured  at  different  levels,  which  should 
be  trialled  and  implemented  in  stages.  The  web  advantages 

for  fast  dissemination  of  LCA  methodologies  in  SMEs  are  evi 

dent,  such  as overcoming  obstacles  and  bottlenecks. 

The  work  plan  of  the  project  includes: 

•  Analysis  of  the  availability  and  structure  of  public  informa 
tion  and  private  data for  LCA  in different  EU countries. 

• 

Identification  of  best exploitation  of  database  with  new 
form  of  public  private  partnership. 

•  Technical  and  economical  feasibility  of  a web  site for  the 

adoption  of  LCA  by  SMEs. 

•  Design  of the  web  site  including:  (a)  simplified  LCA 

methodology  for  SMEs  by  adaptation  of  VerdEE  CD-ROM; 
(b)  identification  of  those  services,  information,  utilities  to 
be  provided  free and  those for  a fee  and  how  to  make  the 
tool  appropriate  for  different  industrial  sectors  and to  apply 
a  multilingualistic  approach;  (c)  analysis of  different  models 
of  benchmarking  for  industries'  and  products'  environmen 
tal  performances,  by  means  of  new  or  existing  LCA 
archives;  (d)  identification  of  the  best  way  to  develop  the 
web  site  (private,  public  or  mixed  company)  in the  start-up 
phase and following  phases. 

• 

Implementation  of  a prototype  to  test the  web  site  by a 
case study  on  a sample of  SMEs. 

•  Contacts  with  possible  interested  parties  such  as:  public 
agencies, service centres  (specialised  or  not)  for  SMEs, 
SMEs associations,  private  operators,  and  with  other  similar 
international  initiatives. 

Participants 

•  ENEA  Ente  per  le  Nuove  Tecnologie,  l'Energia  e 

l'Ambiente,  Bologna,  Italy 

•  Aristotle  University  of  Thessaloniki,  Athens,  Greece 

•  ECIPAR  s.c.a.r.l,  Bologna,  Italy 

•  Environment  Agency,  Bristol,  United  Kingdom 

•  Ifeu  Institut  für  Energie-  und  Umweltforschung 

Heidelberg  GmbH,  Heidelberg,  Germany 

•  Randa  Group  S.A,  Barcelona,  Spain 

Coordinator 

Paolo  Masoni 

ENEA  Ente  per  le  Nuove  Tecnologie,  l'Energia  e 

l'Ambiente 

Via  Martiri  di  Monte  Sole,  4 

1-40129  Bologna 
Tel.  (39-051)  60 98 424 
Fax  (39-051)  60  98  280 

Internet:  http://www.enea.it 

E-mail:  masoni@bologna.enea.it 

22 

http://www.arcoveggio.enea.it/eLCA 

m ■ 

Electronic Marketplace for Information on Decommissioning of Offshore 
Installations 

EMIDOI will create a web portai 
dedicated to offshore installations 
decommissioning and will explore new 
forms of public­private partnerships. 

Decommissioning of offshore installations is becoming a 
'hot' topic worldwide. This requires a growing demand for 
information (graphical, photographic, geographical, numeri­
cal, text) related to offshore installations, as well as marine 
environmental information around installations and industry 
info. A lot of this data and information is managed by pub­
lic authorities. At present, there is no single comprehensive 
source of (transnational) information in electronic format. 

The creation of a portal site 'Decommissioning of offshore 
installations' that gives overview and access to a wide range 
of relevant data and information resources is the ultimate 
target. In particular, the preparatory action will focus upon 
new forms of public­private partnerships, metadata and 
data collection. 

Stimulating business d e v e l o p m e nt and new 

e m p l o y m e nt opportunities 

EMIDOI will not only be of relevance to marine environ­
mental managers, but will also focus on industrial Interests. 
The decommissioning market will be a new commercial op­

portunity for many offshore and onshore contractors, sup­
pliers and engineers. EMIDOI will provide a virtual market­
place for these organisations to gain for example up­to­date 
data and information on planned, ongoing and executed 
decommissioning projects, fact sheets, images, and draw­
ings with details on installations. It will also promote their 
capabilities, services and products by business directories to 
their clients, that is oil and gas companies. EMIDOI there­
fore seeks to contribute to better communication and infor­
mation exchange between supply and demand in this spe­
cific market. By including business directory services and ac­
tive involvement of end­users from oil and gas industry, en­
hanced consumer­supplier relationships will be activated. 
European companies will benefit from this initiative and will 
also increase their competitiveness on the world market for 
decommissioning. For the latter, it is important that decom­
missioning of North Sea installations is recognised as one of 
the most difficult areas from the perspective of environmen­
tal and technological requirements. European companies, 
excelling in this area, will interest business partners from the 
global oil and gas industry for decommissioning projects in 
other sea areas. The EMIDOI service will contribute to pro­
moting and marketing this specific interest on behalf of 
European companies and will contribute to creating new 
employment opportunities. 

Participants 

• Mariene Informatie Service ­ BV, Leidschendam, 

Netherlands 

• ATLAST BV, Amsterdam, Netherlands 

• Natural Environment Research Council, Edinburgh, 

United Kingdom 

• Norges geologiske undersoekelse, Trondheim, Norway 

• Oilfield Publications LTD, Ledbury, United Kingdom 

Coordinator 

Dick Schaap 

Mariene Informatie Service — 

BV 

Dillenburgsingel 69 

2263 HW Leidschendam 

the Netherlands 

Tel. (31­70) 317 09 60 
Fax (31-70)390 35 46 
Internet: http://www.maris.nl 

E­mail: maris@xs4all.nl 

http://www.decomplatform.com/ 

Action  Line  2  Demonstrating  exploitation  of  public  sector  information 

IH  ÜTTtïl 

Extending  t he  E uro Word IM et  with  Public  Sector  Terminology 

The  main  objective  of  EUROTERM  is  to 
offer  public  sector  information  in 
different  languages  beyond  the  mere 
homogeneous  community  it  originates 
from.  To  achieve  this  goal  the  project  will 
set  up  a  multilingual  lexical  database  to 
facilitate  access to  public  information. 

The extension  of  the  EuroWordNet  and the  Inter-Lingual 
Index  records with  public  sector terminology  aims at pro 
viding the  infrastructure  for  facilitating  access of  European 
citizens  and enterprises to  public  sector  information. 

Taking into  consideration  the  problem  of  multilingualism 
among  European  countries  the  EUROTERM  preparatory  ac 
tion's  main objective  is to  extend  a large general  linguistic 
resource  by incorporating  public  sector  terminology,  in  par 
ticular  environmental  terminology  and  investigate  a way  to 
use such a resource for  the  exploitation  of  public  sector in 
formation. 

Another  main  goal of  the  preparatory  action  is to  explore 
how  such a multilingual  lexical  database  could facilitate ac 
cess to  public  information  and  contribute  to  the develop 
ment  and  use of  the  European  digital  content. 

Applications  of  the  EUROTERM  project 

The  EUROTERM  project  aims at offering  incentives  to the 
European  industry  to  investigate  environmental  terminology 
from  less-spoken  languages, such as Greek,  into their  infor 
mation  retrieval or  machine translation  systems.  It  is expect 
ed to  help towards  the  support  of  multilingualism  and the 
harmonisation  of  the terminology  used by the administra 
tions  of the  EU Member  States enabling further  investiga 
tion  and  reusability  of  domain-specific  terminology  in elec 
tronic  commerce  applications. 

Euroterm  portfolio 

•  Environmental  terminology  in different  languages. 

• 

Incentives to  public sector companies  to  promote  their 
products  in a wider  market. 

Lowering  the  barriers  across  EU  languages 

•  Development  of  an online  web-based  terminology  align 

The  EUROTERM's  purpose  is to  combine  effectively  multi 
lingual  public  sector  information  into  a common  lexical 
database through  a terminology  management  system, low 
ering this way  the  barriers across  European  languages. 

ment system. 

•  Strengthen  EU collaboration  with  public  sector adminis 

trations. 

• 

Increase  users' awareness  of  domain-specific  electronic 
resources. 

Participants 

Coordinator 

•  University  of  Patras,  Patras, Greece 

•  Tilburg  University,  Tilburg,  Netherlands 

•  University  of  Alicante, Alicante, Spain 

Dimitris  N.  Christodoulakis 
University  of  Patras, 
Databases  Laboratory  of  Computer  Engineering and 
Informatics  Department 
GR-26500  Patras 
Tel.  (30-61 )-99  72  16 
Fax  (30-61)  99 74 38 
Internet:  http://www.ceid.upatras.gr/en/index.htm 
E-mail:  Dxri@cti.gr 

http://dblab.upatras.gr/rootcollection; 
internal&action=buildf rames.action 

European  Information  Service  M e d E u r o pa 

MedEuropa  seeks  to  bring  the  European 
Union  nearer  to  its  citizens  and  to 
economic  or  social  actors  through  use  of 
the  Internet. 

MedEuropa  aims to  provide clear and  high-quality  informa 
tion  on the  activities  of  the  public  sector  at  local, national 
and  European  level. Furthermore, the  project  will  help  to 
decipher  the  administrative  language  used, offering  a multi 
lingual  platform  to  allow  quick  and easy access to  requested 
information.  In compliance  with  the objectives  defined  by 
AL2  of  the  preparatory  actions, MedEuropa  sets out  to 
work  in two  directions:  on the  one  hand  making access to 
the  public  sector  information  easier, and on the other  hand 
developing technology  to  manage,  process and  present this 
mine of  information  in a useful and  personalised  way  to 
each  user. This added  value will  facilitate  its future  commer 
cialisation. 

In the  current  information  society,  processing the  informa 
tion  is a key factor  to  rend it  useful to  the final  user. Re 
garding the  information  provided  by the  public  sector, in 
most  cases it  is not  conveniently  canalised  and this turns 
out  to  be the  cause of  bad information  and  loss of  opportu 
nities. 

MedEuropa  is based on three  main  linguistic  versions (Span 
ish,  French  and  Italian), and  its aim  is to  cover  all  EU and 
accession countries'  languages. 

Participants 

•  Aqui  Europa, S.L., Valencia, Spain 

•  Coopération  bancaire pour L'Europe —  Groupement 
européen  d'intérêt  économique,  Brussels,  Belgium 

•  Cives Europe, Brussels, Belgium 

•  Cestel, Arganda  del  Rey, Spain 

Coordinator 

Gonzalo  Orti  Del  Hoyo 
Aqui  Europa, S.L. 
19 C/  Jaume Roig 
E-46010  Valencia 
Tel.  (32-2)  742  03 67 
Fax  (32-2)  742  25 53 
Internet:  http://www.aquieuropa.com 
E-mail:  Gonzalorti@aquieuropa.com 

http://www.medeuropa.net 

25 

Action  Line  2  Demonstrating  exploitation  of  public  sector  information 

Open  Digital  Administration 

ODA  aims  at  setting  up  a  solution  which 
provides  citizens  with  open  access  to 
administrations. 

The  ODA  solution  must  give  the  citizen  a  total  overview  of 
public  knowledge  and  possibilities  within  nearly  all  public 
services. 

The  objective  is  to  offer  the  customers  several  possibilities 
of  communication  (the  solution  may  be  prepared  for  the 
use  of  Internet-phone,  call-centre-solutions). 

Therefore,  the  aim  of  ODA  is  to  join  the  best  suppliers  in 
their  field  to  make  a  strong  solution  of  self-service  access  to 
public  information  of  all  sorts  —  positively  on  market  condi 
tions  and  as  realistic  and  broad  as  possible  on  industrial 
standards. 

The  ODA  preparatory  action  will  demonstrate  the  impacts 
and  consequences  of  a  strong  solution  of  digital  case 
handling  both  inside  and  outside  the  company/community, 
combined  with  the  right  knowledge  of  rules  and  it  will: 

•  meet  the  demands  for  reorganisation  of  the  public  sector 

and  administration; 

•  suggest  new  models  and  price  structure  for  suppliers  of 

eContent; 

•  create  new  opportunities  for  private  consultants  of  public 
services  and  for  suppliers  of  digital  products  for  decen 
tralised  collection  and  exchange  of  public  information 
and  data  of  citizens  and  companies. 

Participants 

•  Naestved  Kommune,  Naestved,  Denmark 

•  Hugvit  Hf.,  Reykjavik,  Iceland 

•  IBM  Danmark  A/S,  Lyngby,  Denmark 

•  National  Association  of  Local  Authorities  in  Denmark, 

Copenhagen,  Denmark 

•  PBS  Holding  A/S,  Ballerup,  Denmark 

•  Skurups  Kommun,  Skurups,  Sweden 

Coordinator 

Hermann  Weidemann 

Naestved  Kommune 

Teatergade  8 

DK-4700  Naestved 

Tel.  (45)  55  78  45  10 

Fax  (45)  55  78  45  14 

Internet:  http://www.naeskom.dk 

E-mail:  Weide@naeskom.dk 

http://www.naeskom.dk/webdatabaser/oda.nsf 

ùJStì 

■ ΉΚΊ^Ι 

Public  Sector  Information  Network 

The  project  addresses  metadata  and  new 
forms  of  public-private  partnerships  and 
exploitation  models  and  will  cover  EU 
Member  States  as  well  as  the  10  States 
of  central  and  eastern  Europe. 

PSINET will  provide a typology  of public sector  information 
taking into  account the  various  outline  definitions  already 
available. 

The  project  will  Identify  countries  and  important  domains 
where  PSI is not  available  or easily  accessible. Cultural, 
organisational  and  political  differences  between  individual 
Member  States and the  associated  countries  of  central and 
eastern  Europe will  be considered  in this  process. The rele­
vance to  Europe  of  developments  in  the  United  States, 
Denmark,  Australia, Canada and  elsewhere  will also be 
taken  into  account. 

Good practice in collection, access and exploitation  of PSI 
will  be clarified  and defined.  In the  process,  PSINET will 
identify  relevant  research and  examples  of  innovation  in the 
exploitation  of  PSI such as those supported  by the  IDA  pro­
gramme. 

Standards  relevant to  PSI will  be documented  and 
described. To help  citizens  and  businesses find  their  way 
through  the  mass of  data available, it  may  be necessary  to 

establish  European  metadata  network  directories  and a 
European  public  information  gateway. 

The  project  will  define  and differentiate  existing and poten­
tial  business models for  public  sector  information,  identify­
ing underlying tensions, concerns  and  approaches, for  ex­
ample  between  taxpayer-funded  public  administrations 
which  collect  information  and  notions  of  public  goods. 

It  is planned  that  a European  network  of excellence with 
links to all  EU and central and east European countries  will 
be established.  It will  cover  the  categories  of  action identi­
fied  as needed  in the  Green  Paper, including: 

•  legislation  (e.g. need for  recommendations,  guidelines  or 

binding measures); 

•  information  exchange throughout  Europe, allowing  pub­

lic  bodies to  learn from  each others experiences; 

•  awareness  raising at all levels  (citizens, business and ad­

ministrations)  concerning the  existing information sources; 

•  demonstration and pilot  projects  allowing the spread of 
technologies  supporting  new  information  services and ex­
periments  with  new  models  of  public-private  partnerships; 

•  specification  and business case for  a European  public in­

formation  gateway  on the web; 

•  education  and Training initiatives  enhancing the  informa­
tion  management  capacities  of  administrations  and  indi­
viduals. 

Participants 

Coordinator 

•  Essex County  Council  Libraries, Essex, United  Kingdom 

•  Instituto  Nacional  de Engenharia e Tecnologia 

Industrial,  Lisboa,  Portugal 

•  National  Research Council, Rome, Italy 

•  EURA A/S —  Regional  Development  Company of 

Ringkobing County,  Ringkjobing,  Denmark 

•  The Stationery  Office  Ltd, Norwich,  United  Kingdom 

•  Ministry  of  Communications/Club  Europa, Romania 

•  MDR  Partners, United  Kingdom 

Mary  Rowlatt 
Essex County  Council  Libraries 
Market  Road 
PO  Box 882 
Chelmsford  CM1  1LH, Essex 
United  Kingdom 
Tel.  (44-1245)  49 27 58 
Fax  (44-1245)43  67 69 
Internet:  http://www.essexcc.gov.uk/libraries 
E-mail:  mary.rowlatt@essexcc.gov.uk 

http://www.public-sector-info.com/ 

customisation  of  digital  products  and services 

Action  Line  3  Facilitating  linguistic  and  cultural  customisation  of  digital  products  and services 

Developing  a  Multilingual  Communication  Platform  for  European  Students 

ETNOKA  created  a  multilingual  platform 
for  European  students  by  offering 
information  and  interactive  services. 

Added  value  services  for  the  students 

•  to  assess the  economic  viability  and cost-effectiveness  of 

Etnoka offers  a multilingual  gateway  available  in five  Euro 
pean languages. 

•  Multilingual  editorial  and  student-driven,  local  and pan-

European  quality  content  covering education,  professional 
life, practical  life and entertainment,  available  in several 
European  languages. 

•  A  set of  personalised  communication  tools  enabling  stu 
dents from  different  countries  to  communicate,  have ac 
cess to  dedicated  content  in different  countries  and  to 
participate  to  common  forums  and  meet virtually  as well 
as 'in  the  real world', in the  most favourable  and  con 
vivial  conditions. 

Demonstrating  the  use  of  machine  translation 
technologies 

The  project  has four  main objectives: 

•  to  validate the  need for,  and to  demonstrate  the feasibili 
ty  of,  the  use of  state-of-the-art  machine  translation 
technologies 

Participants 

•  Systran, Soisy-sous-Montmorency,  France 

•  Kitadi  SARL, Paris, France 

•  Etnoka  Espana SL, Madrid, Spain 

•  4Students  AG, Augsburg, Germany 

such a system 

•  to  develop  a showcase demonstrator  to  validate  the fea 

sibility  of  concept 

•  to  identify  the  market for  a multilingual  chatting applica 

tion. 

Multilingual  and  mutlicultural  dimension: 

The  Etnoka.com  service  is available  in  English, French, Ger 
man,  Italian  and  Spanish and  will  be extended  to  all Euro 
pean languages. 

Coordinator 

Claude  Bureau 
Systran  S.A. 
1,  rue du  Cimetière 
F-95230  Soisy-sous-Montmorency 
Tel.  (33)  139 34 97 81 
Fax  (33)  139  89 49 34 
Internet:  www.systransoft.com 
E-mail:  bureau@systran.fr 

http://www.etnoka.com 

CrossLingual TM 

Euractiv.com  is a  multilingual  European 
affairs  portal  providing  EU  news,  policy 
situations  and  an  online  guide  to  EU 
actors. 

Services  to  t he  C o m m u n i ty  of  EU  actors 

EU  institutions 
Countries  and  regions 
Industry  and  unions 
Non-governmental  organisations 
Press 
Professionals,  and  thereby  the  citizens  ... 

It  facilitates  efficiency  and  transparency  of  that  'Communi 
ty'  by  providing  news  monitoring,  policy  positions,  discus 
sion  forums  and  contacts  on  selected  EU  affairs  topics. 
EURACTIV  thereby  complements  the  existing  institutional 
web  sites,  in  line  with: 

• 

the  eEurope  programme  suggesting  independent  moder 
ators  for  policy  debates; 

• 

the new  Governance White  Paper, calling for  'the EU's 

Information  and services 

•  Daily  EU  news  and  relevant  links 

•  Special  dossiers  and  sections  on  EU  policies 

(enlargement,  transparency,  environment,  health  and 
food,  information  society,  future  of  the  EU,  biotech, 
innovation,  taxation,  trade,  energy,  euro) 

•  Country  profiles  on  EU  and  accession  countries 

•  Analysis  and  policy  positions  by  others 

•  Practical  services:  careers,  travel,  web  services.... 

•  Guide  to  10  000  EU  actors 

Participants 

•  Systran,  Soisy-sous-Montmorency,  France 

•  EurActiv.com  PLC,  Crawley,  United  Kingdom 

Europa web site,... to evolve into an interactive  platform  for 
information, feedback  and debate, linking parallel  networks 
across the Union'. EURACTIV is one of these policy  networks. 

Demonstration  models 

EURACTIV  is  an  existing  service  running  in  English.  The 
added  value  of  the  project  is: 

•  setting  up  a  working  prototype  of  an  EU  policy  portal  site 

www.euractiv.com,  also  in  French  and  German; 

•  demonstrating  localisation  tools  adapted  to  small  e-pub-
lishing  constraints  (cost,  delays  and  quality),  including 
multilingual  database  and  workflow  for  human  transla 
tion,  assisted  machine  translation,  translation  memories, 
specialised  dictionaries  and  staff  training; 

•  promoting  the  eContent  programme; 

•  proposing  for  a  follow-up  project  the  business  plan  of 

EURACTIV:  (i)  leveraging  linguistic  technologies  further, 
(ii)  Europe-wide  expansion  including  CEECs; 

•  eventually  demonstrating  a  validated  business  model  for 
sustaining  such  a  public  policy  portal  through  private  and 
public  sector  revenues. 

•  International  Federation  of  Journalists,  Brussels, 

Belgium 

Coordinator 

Claude  Bureau 

Systran  S.A. 

1,  rue  du  Cimetière 

F-95230  Soisy-sous-Montmorency 
Tel.  (33)  139 34 97 81 
Fax  (33)  139  89 49 34 
Internet:  http://www.systransoft.com 

E-mail:  bureau@systran.fr 

Technical  and content  aspects 

Christophe  Leclercq,  publisher@euractiv.com 

Pierre  Orfinger,  technical@euractiv.com 

Rianne  ten  Veen,  infosociety@euractiv.com 

http://www.euractiv.com 

31 

Action  Line  3  Facilitating  linguistic  and  cultural  customisation  of  digital  products  and services 

LOCOMOTIVE  will  Facilitate  Localisation 
and  Automating  Installation  Procedures 
for  eCustomer-Relationship  Management 
(eCRM)  Services. 

The  ability  to  extract  and analyse  data from  the  ever in 
creasing mountain  of  web-based  product  information  is 
seen as one of  the  major  obstacles to  eCommerce  in the 
multilingual  information  society. 

The starting  point  of  project  LOCOMOTIVE  is the  integra 
tion  of  an  eCustomer  relationship  management  (eCRM) sys 
tem  into  the  e-product  and  e-service  environment.  The aim 
is to  facilitate  the  networked-based  customer  relationship 
process  in  order  to  meet the  needs  of  multilingual  trans-
European  markets. 

At  the  core of  LOCOMOTIVE  is the  Solution  V(c)  product 
of  one of  the  consortium  partners,  designed  to  handle  the 
cross-lingual  and  cross-cultural  customisation  process, thus 
reducing  product  launch time  and costs. 

The  LOCOMOTIVE  approach  will  be trailed  in two  linguistic 
settings  in the  first  instance —  addressing the  German  and 
Greek  markets  respectively. 

Locomotive  portfolio 

The design  of  scenarios  for  the  identification  of  the  most 
cost-efficient  implementation  path for  multi-cultural/multi 
lingual  eCustomer  relationship  management  systems. 
Case studies  based on  testing of  existing operational  'plain' 
customer  relationship  management  usage situations  with 
end users. 

Functional  specifications  for  a software  solution  based on 
Unisoft's  Atlantis  and Solution  V of  M-BIS. 

Participants 

•  Unisoft  Software  Applications  S.A., Thessaloniki, 

Greece 

•  01  Pliroforiki  S.A.,  Athens, Greece 

•  Fraunhofer —  Gesellschaft  zur  Föderung der 

angewandten  Forschung e.V.,  Magdeburg,  Germany 

•  M-BIS Mobile  Business  and  Innovative  Solutions 

Gmbh,  Magdeburg, Germany 

Coordinator 

Adamantios  Koumpis 
Unisoft  Software  Applications  S.A. 
Michael  Kalou 6 
GR-54629  Thessaloniki 

Tel.  (30-31)  55  69 90 
Fax  (30-31)  55  39 75 
Internet:  http://www.unisoft.gr 
E-mail:  akoumpis@the.unisoft.gr 

Minority  Newspapers  to  New  M e d ia 

M NM  aims  to  implement  a  series  of 
innovative  and  economically  viable 
product  ideas  to  enable  minority  language 
media  to  increase  their  market 
penetration 

Minority  language  newspapers throughout  Europe are fac 
ing tough  competition  from  net-based  digital  information 
services which  have a good  market  penetration  but  which 
tend to  be published  mainly  in the  major  languages. 
Minority  newspapers  therefore  need to  harness the  new 
technologies  to  their  advantage  if they  are to survive. 

MNM  aims to  implement  a series of  innovative and eco 
nomically viable  product ideas to  enable  minority  language 
media to  increase their  market  penetration  by  reaching a 
more dispersed  readership as well as by  increasing their 
competitiveness  across cultural  and  linguistic  barriers. 

The  project  aims to  bring together  a number  of  minority 
language  newspapers  across  Europe for  the  purpose  of 
analysing the  potential  of  uses of  the  applications  proposed 
by  MNM. 

Research the applications  of automatic  syntactical trans 
lation software, for  treatment  of  news and advertising in 
minority  language  print  media. 

Assess the viability  of developing WAP and 3Gweb ser 
vices in the  regional  or  minority  press  market  to  increase 
their  market  penetration  and competitiveness. 

Evaluate the  impact of database-generated  newspaper-
derived  products  such as online  information  services  in 
increasing the  viability  of  minority  language  print  media in 
specialised  markets  such as schools, libraries and  public 
services. 

Explore the technical  viability  of  developing  remote  printing 
applications for  minority  media  in areas of  dispersed  read 
ership. 

Develop a web-based  showcase to  demonstrate  the feasi 
bility  of  the  applications  addressed  within  the  project. 

Ascertain  the viability  of  implementation  and  identify  po 
tential  partners for  follow-up  actions. 

The  results of  the  findings  will  be disseminated  at the  first 
meeting of  the  European  Association  of  Minority  Dailies in 
2002. 

Participants 

Coordinator 

•  Universität  de les liles Balears,  Palma de Mallorca, 

Spain 

•  Diari Segre SL, Lleida, Spain 

•  European  Bureau for  lesser used  Languages,  Belgium 

•  Hora Nova, S.A.  Palma de Mallorca, Spain 

•  Hufvudstadsbladet  Ab, Helsingfors,  Finland 

•  PRAE Promozione Attività  Editoriali  S.r.l  DZPDruzba 

za zalozniske  pobude d.o.z.,  Trieste,  Italy 

•  Vasabladet  AB, Vasa, Finland 

Serra Busquéis, Sebastia (Dr) 
Universität  de les  liles Balears 
Edifici  Ramon  Llull Campus  universitari  Cra. De 
Valldemossa, Km. 7,5 
E-07071  Palma de  Mallorca 
Tel.  (34)971  17 32  79 
Fax  (34) 971  17 34 73 
Internet:  http://www.uib.es 
E-mail:  vdhassbO@clust.uib.es 

http://mnm.uib.es/ 

33 

Action  Line  3  Facilitating  linguistic  and  cultural  customisation  of  digital  products  and  services 

Multilingual  Digital  Culture  W eb  Project 

MUDICU  web  project  aims  to  develop  a 
model  for  the  best  multilingual  web  site 
dedicated  to  digital  culture. 

How  to  create  a  successful  multilingual  web  site? 

The  MUDICU  model  will show  how  culturally  specific  multi 
media content  can  be adapted to  the  language  chosen  by 
the  user.  It will  indicate  whether,  and  how  colour  codes, 
music,  sounds,  navigational  buttons,  icons,  symbols, back 
grounds, still and  moving  images  and  spatial distribution  of 
the  elements  depend  on the  linguistic  context. 

All the  findings  will  be  implemented  in a demo  web  site in 
English,  French  and Spanish  including  new  trends, cybercul 
ture,  entertainment  related to  new  electronic  media and ex 
periments  in  multimedia  art  and video, creative design, 
state-of-the  art  music,  high-end  video  and  images. 

'Once  you  have translated  the  text  of  a cultural  web site, 
what  else do you  need to  change to  get  it  functionally  and 
attractively  multilingual?'  That  is MUDICU's  question. 

A  real  'cookbook'  of  eContent  cultural  localisation 

A  large  part  of  our  work  includes  a thorough  analysis  of  the 
potential  business opportunities  to  be developed  from  the 
project:  competition  analysis, copyright  and  distribution  is 
sues, electronic  commerce  developments  and  business 
plans. 

All  content  providers  such as broadcasters,  music labels, 
video  and  cinema  producers, web  casters, event  organisers 
but  also web  developers,  web  agencies, youth  and  enter 
tainment  sponsors  are concerned. 

MUDICU  has launched  a wide  market  study  performed 
through  questionnaires  targeting  both  the  general  public 
and  professionals. 

Findings  are  used to  develop  a demo web  site  and  its cul 
tural  and  linguistic  adaptation.  Its theoretical  model  is devel 
oped  under  supervision  of  the  Department  of  Philosophy  of 
UAB. 

A wireless  version  will  be developed  in  parallel  to  the 
classic  PC layout  to  consider  golden  rules in  adapting  digital 
culture  info  to  the  constraints  of  the  wireless  environment. 

Participants 

•  Real  Media  France, Paris, France 

•  MédiAtelier  SARL, Paris, France 

•  Universidad  Autonoma  de  Barcelona,  Barcelona, 

Spain 

•  Mainframe  Limited,  London,  United  Kingdom 

Coordinator 

Hélène  Abrand 
Real Media  France 
162,  rue  du  Faubourg  St  Honoré 
F-75008  Paris 
Tel.  (33)  620 64  04  89 
Internet:  http://www.mudicu.org 
E-mail:  helene.abrand@mudicu.ore 

http://www.mudicu.org 

HP1  M  -

Patient  Information  Language  Localisation  System 

The  objective  of  the  PILLS  project  is  to 
facilitate  the  development  of  digital 
content  for  the  European  medical  and 
pharmaceutical  products  industries 
through  a  multilingual  authoring 
application. 

What  You  See  Is What  You  Meant 

The  PILLS project  will  demonstrate  the feasibility  of  combin 
ing a domain-specific  knowledge  base with  a generic 
authoring  platform  employing  WYSIWYM(c)  ('What  You 
See Is What  You Meant')  for  editing  and  multilingual  text 
generation. 

PILLS will  develop the taxonomie  and linguistic  resources re 
quired  for  publishing  in the  pharmaceutical  industry. These 
will  be integrated  with  the WYSIWYM  editor  to  create an 
authoring  and  publishing tool  for  the  European  medical and 
pharmaceutical  product  industries. 

The  multilingual  authoring  application  will  be designed  to 
support  various  sub-sectors,  including  pharmaceuticals 
developers  and  manufacturers,  health  portal  publishers and 
healthcare  e-marketplaces. 

PILLS  portfolio 

Validate the  need for  multilingual  authoring, and the feasi 
bility  of  a knowledge-based  approach  in the  medical/phar 
maceutical  domain, using an existing  multilingual  authoring 
prototype. 

Assess the viability  and cost-effectiveness  of  multilingual au 
thoring as an alternative  to  localisation  — generally  for se 
lected domains  and in detail for  the  medical domain. 

Document  the  pharmaceutical  publishing  lifecycle, the re 
quirements  for  localisation, the  impact  of  regulation  and 
harmonisation, and opportunities  for  content  reusability  in 
the domain. 

Evaluate the  impact  multilingual  authoring  could  have on 
the  digital  delivery  of  information  in the  healthcare  field 
(availability  to  consumers, standardisation  of  content  across 
the  EU, potential  for  supporting  new  business models). 

Develop  a showcase  demonstrator  to  illustrate  and  verify 
the  feasibility  of  the  multilingual  authoring  concept. 

Identify  paths to  market  for  a multilingual  authoring appli 
cation, and  potential  partners for  the  customisation  of  the 
application  for  various  publishing  purposes. 

Participants 

Coordinator 

•  Berlitz  GlobalNET,  United  Kingdom  and  Ireland 

•  Universitätsklinikum,  Freiburg, Germany 

•  University  of  Brighton,  United  Kingdom 

Rose Lockwood 
Berlitz  GlobalNet 
15 St Eligius Street 
Cambridge  CB2 1HX 
United  Kingdom 
Tel.  (44-1223)35  03 40 
Fax  (44-1223)  72  20 44 
Internet:  http://www.berlitzglobalnet.com 
E-mail:  rose.lockwood@equipe.co.uk 

http://www.itri.bton.ac.uk/projects/pills/ 

Action  Line  3  Facilitating  linguistic  and  cultural  customisation  of  digital  products  and services 

S o u nd  V i t a m i ns  for  t he  A g ed 

SOUND  VITAMINS  provides  an  innovative 
solution  which  aims  to  improve  care  for 
the  aged  and  help  t h em  to  remain 
connected  w i th  everyday  life. 

Auditory  stimulation  for  the  elderly  via  digital 
networks 

A  linguistically  and  culturally  customised  service 
through  global  networks 

One  of  the  main  aims and challenges  of  care for  the  aged is 
to  incorporate  rehabilitation  into  everyday  care work.  Silver 
Bird is one  example of  the  innovative  solutions that  can 
help to  implement  future  strategies  for  ensuring  the  welfare 
of  the elderly. 

Audio  Riders, a Finnish  company  specialising  in the provi 
sion of  auditory  content  via  digital  networks,  have devel 
oped  an easy-to-use  system, the  Silver  Bird  Sound Service, 
for  residential  care homes and  sheltered  housing. The sys 
tem  uses digital  networks  with  audio  programmes  stored  in 
the  memory  of  local server or  portable  computer. 

Silver  Bird contains  programmes  featuring  music, current  af 
fairs, spiritual/religious  content,  memory  recall tests, short 
stories,  quiz games and  physical exercise.  In addition  to  pro 
viding individual  stimulation, the  main  use of  Silver  Bird is 
to  support  social interaction  between  groups  of  residents. 

The  principal  objective  of  SOUND  VITAMINS  is to  run a 
field trial  of  Silver  Bird  in the  United  Kingdom  and  Finland 
under the  supervision  of  the  University  of  Leicester  (School 
of  Psychology)  in various care  homes. These  homes  include 
English, Swedish, Hindi  and  Finnish  speaking seniors, and 
the  trial will  involve  appropriate  linguistic  and  cultural cus 
tomisation, with  a view  to full  commercial  exploitation  in 
the  EU and worldwide. 

The  longer-term  aim of  SOUND  VITAMINS  is to  increase 
the  availability  of  stimulation  for  the  elderly  via global  net 
works. This will  improve  the  cost-effectiveness  of  the  ser 
vice, which  currently  is only  available  through  one-to-one 
care. 

Participants 

Coordinator 

•  University  of  Leicester,  Leicester,  United  Kingdom 

•  Anchor  Trust, West Yorkshire,  United  Kingdom 

•  Audio  Riders  Oy,  Klaukkala,  Finland 

•  Miinan  Hoitolat  Oy,  Finland 

Adrian  North 
School of  Psychology 
University  of  Leicester 
University  Road 
Leicester  LE1 7RH 
United  Kingdom 
Tel.  (44-116)  252  21 75 
Fax  (44-116)252  20  67 
Internet:  http://www.le.ac.uk/psychology/acn5/acn.html 
E-mail:  ACN5@LE.AC.UK 

http://www.audioriders.fi 

European Commission 

eContent preparatory actions 

Luxembourg: Office for Official Publications of the European Communities 

2001 — 36 pp. — 21 χ 29.7 cm 

ISBN 92­894­1686­6 

Venta · Salg · Verkauf 

Πωλήσεις  ·  Sales  ·  Vente  ·  Vendita  ·  Verkoop  ·  Venda  ·  Myynti  · Försäljning 

http://eur­op.eu.int/general/en/s­ad.htm 

BELGIQUE/BELGIE 

ÖSTERREICH 

EESTI 

Jean De Lannoy 
Avenue du Roi 2 02 Koningslaan 202 
Β­1190 Bruxelles.­Brussel 
Tél. (32­2) 538 43 08 
Fax (32­2) 538 08 41 
E­mail: jean.de.lannoy θ infoboard.be 
URL· http://www.jean­de­lannoy.be 

La librairie européenne/ 
De E u r o p e se Boekhandel 
Rue de la Loi 244/Wetstraat 244 
B­10­10 Bruxelles. Brussel 
Tél. (32-21 295 26 39 
Fax (32-2) 735 08 60 
E­mail: maiieiibeurop.be 
URL· http://www.libeurop.be 

Moniteur beige/Belgisch Staatsblad 
Rue de Louvain 40­42/Leuvenseweg 40­42 
B­1000 Bruxelles;Brussel 
Tél. (32­2) 552 22 11 
Fax (32­2) 5 1 1 01 84 
E­mail: eusales θjust.fgov.be 

DANMARK 

J. H. S c h u l tz I n f o r m a t i on A/S 
Herstedvang 12 
DK­2620 Albertslund 
Tlf. (45) 43 63 23 00 
Fax (45) 43 63 19 69 
E­mail: schultzeschultz.dk 
URL· http://www.schultz.dk 

DEUTSCHLAND 

B u n d e s a n z e i g er Verlag G m bH 
Vertñebsabteilung 
Arrt5ierdamer Straße 192 
D­50735 Köln 
Tel. (49-221) 97 66 80 
Fax (49­221) 97 66 82 78 
E­Mail: vertriebebundesanzeiger.de 
URL· http^/www.bundesanzeiger.de 

ΕΛΛΑΔΑ/GREECE 

G. C. Eleftheroudakis SA 
international Bookstore 
Panepistimiou 17 
GR­10564 Athma 
Tel. 30­1) 331 41 80/1/2/3/4/5 
Fax (30­1) 323 98 21 
E­mail: elebooks θ netor.gr 
URL* elebooks θ hellasnel.gr 

ESPAÑA 

Boletín Oficial del Estado 
Trafalgar. 27 
E­28071 Madrid 
Tel. (34) 915 38 21 11 (libros) 

913 84 17 15 (suscripción) 

Fax (34) 915 38 21 21 libros), 

9 1 3 84 1714(suscnpción) 

E­mail: clientes θ com.boe.es 
URL· http://www.boe.es 

Mundi Prensa L i b r o s, SA 
Castello. 37 
E­28001 Madrid 
Tel. (34)914 36 37 00 
Fax (34 915 75 39 98 
E­mail: libreria ©mundiprensa.es 
U RL http://www.mundiprensa.com 

FRANCE 

J o u r n al officiel 
Service des publications des CE 
26, rue Desaix 
F­75727 Paris Cedex 15 
Tél. ( 3 3 ) 1 40 58 77 31 
Fax (33) 140 56 77 00 
E­mail: eurc^ublications© journal­olliael.gouv.tr 
URL· http://www journal­ctficie! gouv Ir 

IRELAND 

Alan H a n n a 's B o o k s h op 
270 Lower Rathmines Road 
Dublin 6 
Tel. (353­1)496 73 98 
Fax (353­1) 496 02 28 
E­mail: hannasOkil.ie 

ITALIA 

L i c o sa S pA 
Via Duca di Calabria, 1/1 
Casella postale 552 
1­50125 Firenze 
Tel. (39) 055 64 83 1 
Fax (39) 055 64 12 57 
E­mail: licosa β licosa.co..ι 
URL· http://www.licosa.com 

LUXEMBOURG 

Messageries du l i v re SARL 
5, rue Rarffeisen 
L­2411 Luxembourg 
Tél. ( 3 5 2 ) 40 10 20 
Fax (352) 49 06 61 
E­mail: mailttmdl lu 
URL· http://www.mdl.lu 

NEDERLAND 

SDU S e r v i c e c e n t r um Uitgevers 
Christoffel Plantijnslraat 2 
Postbus 20014 
2500 EA Den Haag 
Tel. (31­70)378 98 80 
Fax (31­70) 378 97 83 
E­mail: sduOsdu.nl 
URL: http://www.sdu.nl 

Manz'sche Verlags­ u nd 
U n i v e r s i t ä t s b u c h h a n d l u ng G m bH 
Kohlmark116 
A ­ i m ·) Wien 
Tel. (43­1)53 1 6 11 00 
F a x ( 4 3 ­ 1 ) 5 3 1 6 1 1 67 
E­Mail: manz θ schwingest 
URL· http://www.manz.at 

PORTUGAL 

Distribuidora de Livros Bertrand L d .* 
Grupo Bertrand. SA 
Rua das Terras dos Vales, 4­A 
Apartado 60037 
P­2700 Amadora 
T e l . ( 3 5 1 ) 2 14 95 87 87 
Fax (351) 214 96 02 55 
E­mail: d l b e i p . pt 

Imprensa Nacional­Casa da M o e d a, SA 
Sector de Publicações Oficiais 
Rua da Escola Politécnica, 135 
P­1250­100 Lisboa Codex 
T e l . ( 3 5 1 ) 2 13 94 57 00 
Fax (351) 213 94 57 50 
E­mail: spoceeincm.pt 
URL· http://www.incni.pt 

SUOMI/FINLAND 

Keskuskatu 1/Centralgatan 1 
PL/PB 128 
FIN­OOI 01 Helsinki/Helsingfors 
P./tfn(358­9)12144 18 
F/fax (358­9) 121 44 35 
Sähköposti: sps θ akateeminen.com 
URL· http://www.akateeminen.com 

SVERIGE 

B T J AB 
Traktorvägen 11­13 
S­221 82 Lund 
TM. (46­46) 18 00 00 
Fax (46­46) 30 79 47 
Ε­post: bljeu­pub θ btj.se 
URL· http://www.bti.se 

UNITED KINGDOM 

The Stationery Office L td 
Customer Services 
PO Box 29 
Norwich NR3 1GN 
Tel. 4 4 ) 8 7 0 6 0 0 5 ­ 5 22 
Fax (44) Θ70 60 05­533 
E­mail: book.oroers@the50.co.uk 
URL: http://www.il sofficia I not 

ISLAND 

B o k a b ud Larusar B l ö n d al 
Skólavõrdustig. 2 
IS 101 Reykjavik 
Tel. (354) 552 55 40 
Fax (354) 552 55 60 
E­mail: bokabud«simnet is 

NORGE 

Swets Blackwell AS 
Ostenjoveien 18 
Boks 6512 Etterstad 
N­0606Osto 
Tel. (47) 22 97 45 00 
Fax (47) 22 97 45 45 
E­mail: info θ no.swetsblackwell.com 

SCHWEIZ/SU ISSE/SVIZZERA 

Euro Info Center Schweiz 

c/o OSEC 
Stampfenbachstraße 85 
PF 492 
CH­8035 Zurich 
Tel. (41­1)365 5 3 15 
Fax (41­1) 365 54 11 
E­mail: eicseosec.cn 
URL· http://www.osec.cn/eics 

BÃLGARIJA 

Europress Euromedia Ltd 
59, blvd Vitosha 
BG­1000 Sofia 
Tel. (359-2) 980 37 66 
Fax (359­2) 980 42 30 
E­mail: MilenaOmbox.cit.bg 
URL· http://www.europress.bg 

CESKA REPUBLIKA 

UVIS 
odd. Publikaci 
Havalkova 22 
CZ­130 00 Praha 3 
Τθ1.(420-2Ϊ2272  0 7 34 
Fax  (420-2)  22 71 57 38 
URL·  http://www.uvis.cz 

CYPRUS 

Eesti  K a u b a nd us-T ööst LI skoda 
(Estonian Chamber of Commerce and Industry) 
Toom­Kooli 17 
EE­10130 Tallinn 
Tel. (372 646 0244 
Fax (372) 646 02 45 
E­mail: einfoekoda.ee 
URL· http://www.koda.eo 

HRVATSKA 

Medlatrade L td 
Pavia Hatza 1 
HR­10000 Zagreb 
Tel. (385­1) 481 9 4 11 
Fax (385­1) 481 9 4 11 

MAGYARORSZAG 

Euro Info Service 
Szt. Istvan krl. 12 
II emelet 1/A 
PO Box 1039 
H­1137 Budapest 
Tel. (36­1) 329 21 70 
Fax (36­1) 349 20 53 
E­mail: euroinfo@eurointo.hu 
URL· http://www.euroin1o.hu 

MALTA 

Miller D i s t r i b u t o rs L td 
Malta International Airport 
PO Box 25 
Luqa LOA 05 
Tel. (356) 66 44 88 
Fax (356) 67 67 99 
E­mail: gwirth@usa.net 

POLSKA 

A rs Polona 
Krafcowakie Przedmlescie 7 
Skr. pocztowa 1001 
PL­00­950 Warszawa 
Tel. (48­22) 826 1 2 01 
Fax (48­22) 826 62 40 
E­mail: books119@arspolona.com.pl 

ROMANIA 

Euromedia 
Sir Dionisie Lupu nr. 65, sector 1 
RO­70184 Bucuresti 
Tel. ( 4 0 ­ 1 ) 3 1 5 44 03 
Fax (40­1) 312 96 46 
E­mail: euromedia θ mailcrty.com 

SLOVAKIA 

Centrum VD SR 
Nám. Slobody. 19 
SK­81223 Bratislava 
Tel. ( 4 2 1 ­ 7 ) 5 4 41 83 64 
Fax (421­7) 54 41 83 64 
E­mail: europetbb1.sllk.stuba.sk 
URL: http://www.sltk.stuba.sk 

SLOVENIJA 

G o s p o d a r s ki Vestnik . 
Dunajska cesta 5 
SLO­1000 Ljubljana 
T e l . ( 3 8 6 ) 6 1 3 09 16 40 
Fax (386) 6 1 3 09 16 45 
E­mail: europQgvesInik.si 
URL: http://www.gvestnik.sl 

Dünya Infotel AS 
100, Yil Ma hai lessi 34440 
TR­80050 Bagcilar­lstanbul 
Tel. (90-212) 629 46 B9 
Fax (90-212) 629 46 27 
E­mail: inlotel θ dunya­gazete.com.tr 

ARGENTINA 

W o r ld Publications SA 
Av. Cordoba 1877 
Ci 120 AAA Buenos Aires 
Tel. (54­11)48 15 81 56 
Fax (54­11)48 15 81 56 
E­mail: wpbaoksftinlovia cornar 
URL: httpy/www.wpbooks.com.ar 

AUSTRALIA 

Hunter Publications 
PO Box 404 
Abbolsiord, Victoria 3067 
Tel. (61­3) 94 1 7 5 3 61 
Fax (61­3) 94 19 71 54 
E­mail: jpdaviesftozomail.com.au 

BRESIL 

Livraria C a m õ es 
Rua Bittencourt da Sirva, 12 C 
CEP 
20043­900 Rio de Janeiro 
Tel. (55­21)262 47 76 
Fax (55­21) 262 47 76 
E­mail: livraria.camoes θ incm.com.br 
URL: http://www.incm com.br 

CANADA 

Renout P u b l i s h i ng C o. L td 
5369 Chemin Canotek Road, Unit 1 
Ottawa. Ontano KU 9J3 
Tel. (1­613)745 26 65 
Fax (1­613) 745 76 60 
E­mail: order.dopt®renoufbooks.com 
URL· ht1p://www renoulbooks com 

EGYPT ~ 

T he Middle East Observer 
41 Sherif Street 
Cairo 
Tel. (20­2)392 69 19 
Fax (20-2) 393 97 32 
E­mail: inquiry© meobserver.com 
URL· http://www.meobservor.com.Gg 

INDIA 

EBIC India 
3rd Floor, Y. B. Chavan Centre 
Gen. J. Bhosale Marg. 
Mumbai 400 021 
Tel. (91 ­22) 282 60 64 
Fax (91­22) 285 45 64 
E­mail: ebicindiaevsnl.com 
URL· http://www.ebicindia.com 

JAPAN 

PSI­Japan 
Asahl Sanbancho Plaza #206 
7­1 Sanbancho, Chiyoda­ku 
Tokyo 102 
Tel. (81­3) 32 34 69 21 
Fax (81­3) 32 34 69 15 
E­mail: books θ psi­japan.co.jp 
URL: http://www.psi­iapan.co.jp 

MALAYSIA 

EBIC Malaysia 
Suite 45.02, Level 45 
Plaza MBf (Letter Box 45) 
8 Jalan Yap Kwan Seng 
50450 Kuala Lumpur 
Tel. (60­3) 21 62 92 98 
Fax (60­3) 21 62 61 98 
E­mail: ebicetm.net. my 

MÉXICO 

M u n di Prensa México, SA de CV 
Rio Panuco, 141 
Colonia Cuauhtemoc 
MX­06500 México, DF 
Tel. (52-5) 533 56 58 
Fax (52-5) 514 67 99 
E­mail: 101545 2361 fe CompuServe.c 

PHILIPPINES 

EBIC Philippines 
19th Floor, PS Bank Tower 
Sen. Gil J. Puyat Ave. cor. Tinoalo St. 
Makati City 
Metro Manilla 
Tel. (63-2) 759 66 80 
Fax (63­2) 759 66 90 
E­mail: eccpcom 4$ globe.com.pl ι 
URL· http://www.eccp.com 

SOUTH AFRICA 

E u r o c h a m b er of C o m m e r ce In South Africa 
PO Box 781738 
2146Sandton 
Tel. (27­11)884 39 52 
Fax (27­11)883 55 73 
E­mail: info ©eurochamber,co.za 

5th Fl. The Snilla Hotel 
202, Jangchung­dong 2 Ga, Chung­ku 
Seoul 100-392 
Tel. (82-2) 22 53-5631/4 
Fax (82­2) 22 53­5635/6 
E­mail: eucck θ eucck.org 
URL: http://www.eucck.org 

SRI LANKA 

EBIC Sri L a n ka 
Trans Asia Hotel 
115 Sir Chittampalam 
A. Gardiner Mawatha 
Colombo 2 
Tel. (94­1) 074 71 50 78 
Fax (94­1) 44 87 79 
E­mail: ebicslOslneUk 

UNITED STATES OF AMERICA 

Bernan A s s o c i a t es 
4611 ­F Assembly Drive 
Lanham MD 20706­4391 
Tel. (1­800) 274 44 47 (toll free telephone) 
Fax ( ï ­600) 865 34 50 (loll free lax) 
E­mail: query©bernan.com 
URL: h11p://www.bernan.com 

ANOERE LANDER/OTHER COUNTRIES/ 
AUTRES PAYS 

Bitte w e n d en S ie s i ch an e in Büro Ihrer 
Wahl/Please c o n t a ct t he sales office of 
y o ur choice/Veulllez v o us adresser au 
b u r e au de v e n te de votre c h o ix 
Office tor Official Publications ol the European 
Communities 
2, rue Mercier 
L­2985 Luxembourg 
Tel. (352) 29 29­42455 
Fax (352) 29 29­42758 
E­mail: inlo­inlo­opocotffcec.eu.ini 
URL: http://eur­op.ou ini 

1/2001 

TURKIYE 

SOUTH KOREA 

Cyprus  Chamber  of  C o m m e r ce  a nd  Industry 
PO  Box  21455 
CY-1509  Nicosia 
Tel.  (357-2)  88 97 52 
Fax  (357-2)  66  10 44 
E-mail:  demetrapO ceci. org. cy 

Les é d i t i o ns La Liberto I n c. 
3020, chemin Sainte­Foy 
Sainte­Foy. Québec G1X 3VC 
Tel. (1­418 658 3 7 63 
Fax (1­800) 567 54 49 
E­mail: liberie ©mediom.qc.ca