2001/22/EC: Commission Decision of 22 December 2000 on amendment of Annex III to Directive 98/10/EC of the European Parliament and of the Council of 26 February 1998 on the application of open network provision (ONP) to voice telephony and on universal service for telecommunications in a competitive environment (Text with EEA relevance) (notified under document number C(2000) 4078)
Date: 2000-12-22
Institutions: European Commission
Subjects: competition, domestic market, supplies contract, telecommunications, telephone, transmission network

L 5/12

EN

Official Journal of the European Communities

10.1.2001

COMMISSION DECISION

of 22 December 2000

on amendment of Annex III to Directive 98/10/EC of the European Parliament and of the Council
of 26 February 1998 on the application of open network provision (ONP) to voice telephony and
on universal service for telecommunications in a competitive environment

(notified under document number C(2000) 4078)

(Text with EEA relevance)

(2001/22/EC)

THE COMMISSION OF THE EUROPEAN COMMUNITIES,

Having regard to the Treaty establishing the European
Community,

Having regard to Directive 98/10/EC of the European Parlia-
ment and of the Council of 26 February 1998 on the applica-
tion of open network provision (ONP) to voice telephony and
on universal service for telecommunications in a competitive
environment (1), and in particular Article 28 thereof,

Whereas:

(5)

(6)

pean Union, but Member States may in addition decide
to include other parameters.

In accordance with Article 28 of Directive 98/10/EC, the
Commission has submitted the draft Decision for an
opinion of the ONP Committee, under the procedure
provided for in Article 30 of Directive 98/10/EC.

The amendment of Annex III to Directive 98/10/EC
adopted in this Decision is in accordance with the
opinion of the ONP Committee,

(1)

(2)

(3)

(4)

Article 28 of Directive 98/10/EC provides for the modi-
fication of its Annex III in order to adapt it to new
technical developments and to changes
in market
demand.

The ETSI technical report ETR 138 on quality of service
referred to in Annex III to Directive 98/10/EC is not
adjusted to a multi-operator liberalised market. The
European Telecommunications Standards Institute (ETSI)
has adopted an ETSI guide EG 201 769-1 to replace
ETSI ETR 138, developed on the basis of the set of
proposals
from the Commission, which took into
account the opinions of the ONP Committee and market
players.

The two parameters ‘Unsuccessfull call ratio’ and ‘Call set
up time’ are becoming less important, given the high
quality of digital fixed telephone networks and Member
States should be able to refrain from requiring operators
to measure these two parameters if the quality is satis-
factory.

The amendment of Annex III to Directive 98/10/EC
adopted in this Decision contains the harmonised set of
quality of service parameters to be used across the Euro-

HAS ADOPTED THIS DECISION:

Article 1

Annex III to Directive 98/10/EC is replaced by the Annex to
this Decision.

Article 2

Member States shall take the necessary measures to comply
with this Decision within two months of the date of its publi-
cation in the Official Journal of the European Communities.

This Decision is addressed to the Member States.

Done at Brussels, 22 December 2000.

For the Commission

Erkki LIIKANEN

Member of the Commission

(1) OJ L 101, 1.4.1998, p. 24.

10.1.2001

EN

Official Journal of the European Communities

L 5/13

ANNEX

‘ANNEX III

SUPPLY-TIME AND QUALITY-OF-SERVICE PARAMETERS, DEFINITIONS AND MEASUREMENT METHODS IN
ACCORDANCE WITH THE REQUIREMENTS OF ARTICLE 12

Parameter
(Note 1)

Definition

Measurement method

Supply time for initial connection

ETSI EG 201 769-1

ETSI EG 201 769-1

Fault rate per access line

ETSI EG 201 769-1

ETSI EG 201 769-1

Fault repair time

ETSI EG 201 769-1

ETSI EG 201 769-1

Unsuccessful call ratio (Note 2)

ETSI EG 201 769-1

ETSI EG 201 769-1

Call set up time (Note 2)

ETSI EG 201 769-1

ETSI EG 201 769-1

Response times for operator services

ETSI EG 201 769-1

ETSI EG 201 769-1

Response times for directory enquiry services

ETSI EG 201 769-1

ETSI EG 201 769-1

Proportion of coin and card operated public
pay-telephones in working order

ETSI EG 201 769-1

ETSI EG 201 769-1

Bill correctness complaints

ETSI EG 201 769-1

ETSI EG 201 769-1

Version number of ETSI EG 201 769-1 is 1.1.1 (April 2000).

Note 1

Parameters should allow for performance to be analysed at a regional level (i.e. no less than level 2 in the nomenclature of territorial units
for statistics (NUTS) established by Eurostat).

Note 2

Member States may decide not to require that up-to-date information concerning the performance for these two parameters be kept, if
evidence is available to show that performance in these two areas is satisfactory.’