 In an effort to allow the general public to gain a deeper understanding about THSR, THSRC provides station tour guides who educate visitors about its operation and service. In addition, professional organizations are also permitted to visit the depots and OMC (Operational Management Center) to gain hands-on knowledge about THSR. In 2011, THSRC received 281 groups with a total of 10,700 people. It also continues to actively conduct experience sharing with its fellow railway transportation operators to enhance the quality of public transportation and create better planning, design and service. By engaging with industry peers, THSRC can pinpoint areas of improvement, with the continual aim of providing high-quality services to its passengers.
