 The boy's mother said that the video had helped him to deal with his depression. After watching Capaldi's message, Ross Goodall stated that his son's behaviour patterns changed markedly. This change included the ability to comfort his sister and step out of his day-to-day routine. Ross Goodall said after watching the video his son smiled for the first time since his grandmother died. The family framed the letter from Capaldi that came before the video message, and Ross Goodall said Thomas looked at it when he felt distressed.
