 The hotel has no check-in desk; it uses a smartphone check-in system in which you scan a QR code and retrieve your room key from a vending machine. The visitors use a mobile app, named Lucy, that the company describes as a "personal comfort assistant". According to Mary Forgione of The Los Angeles Times, the app can order more pillows, handle room service orders, and serve as a remote control for both the television and the hotel's music library. The website also suggests that the app can control room temperature, interface with the chat board, provide local knowledge, and coordinate your messages with hotel staff.
