 Franklin is best known for her writings on the political and social effects of technology. For her, technology is much more than machines, gadgets or electronic transmitters. It is a comprehensive system that includes methods, procedures, organization, "and most of all, a mindset". She distinguishes between holistic technologies used by craft workers or artisans and prescriptive ones associated with a division of labour in large-scale production. Holistic technologies allow artisans to control their own work from start to finish. Prescriptive technologies organize work as a sequence of steps requiring supervision by bosses or managers. Franklin argues that the dominance of prescriptive technologies in modern society discourages critical thinking and promotes "a culture of compliance".
