Represent the dialog for retrieving similar scenarios Speaker1: Thank you for contacting custommer support
Speaker1: how can I help you?
Speaker2: Hello
Speaker2: I wanted to talk to you about my order
Speaker1: yes ofcourse
Speaker1: how can I help you
Speaker2: I'm missing an item
Speaker1: Im sorry to hear that
Speaker1: Which item is missing?
Speaker2: the vanilla hand cream
Speaker1: Would you like me to ship a replacement or would you prefer a refund?
Speaker2: a replace ment please
Speaker1: Ok, would you please give me your shipping info
Speaker2: Speaker2 Chelsea, 675 ave. Chicago IL
Speaker1: Ok Someone will contact you with hte shipping details as soon as they are available
Speaker2: Thank you!
Represent the dialog scenario for retrieval A vanilla hand cream is missing from Speaker2's shipped order. She contacted customer support about it. They will send her a replacement.
Represent the dialog scenario for retrieval Speaker1 finishes the conversation with Speaker2 because his mother is calling.