Represent the dialog for retrieving similar scenarios Speaker1: Good afternoon. I suggest you adjust the timetable to the reality on the Polish roads. P6 bus Radom - Warsaw, arriving from Cracow, 40 minutes delay.
Speaker1: And it was not the first time, there was one hour delay not so long ago...
Speaker2: Hi Marta. We are very sorry that the bus arrived late, but they are operational delays which we have no control over. Apologies.
Speaker1: But this happens too often. Why don't you consider rearranging the timetable??
Speaker1: I was waiting at the station from 17.10, hoping to get the bus at 17.25. It arrived at 18.10. One hour waiting.
Speaker1: It hardly ever happens that the bus arrives on time. The timetable is too optimistic. I understand there are traffic jams but...
Speaker2: Thank you for the information, we will inform our managers about it.
Speaker1: Can I make a formal complaint? I had a similar situation last year.
Speaker2: Sure, you can send a complaint by email to info@flix.com. 
Speaker1: thanks, I will definitely. But I really hope you do something about it this time...
Speaker2: yes, all complaints are addressed by our managers.
Speaker1: great. They should not just read them, but do something about it. Will you inform me about the status?
Speaker2: We don't do that automatically, but you can call us and find out. You can find all the necessary info on our website. 
Speaker1: Ok, I see.
Speaker2: Once again apologies.
Represent the dialog scenario for retrieval Speaker1 informs Speaker2 about a 40 minutes delay of the bus from Radom to Warsaw. Speaker2 explains that this is an operational delay. Speaker1 decides to make a formal complaint as it wasn't the first such delay.
Represent the dialog scenario for retrieval Speaker1, Speaker2 and Speaker3 are meeting at the entrance.