Represent the dialog for retrieving similar scenarios Speaker2: My phone stopped working again...
Speaker1: Which one? Mobile or voip?
Speaker2: Voip.
Speaker1: Give me a moment, I'll check the account.
Speaker1: Everything seems to be in order.
Speaker2: There's still no signal.
Speaker1: Check all the cables.
Speaker1: Internet is working fine since we're able to speak, the account is logged, so it must be something with the cables.
Speaker2: Already did like you showed me last time.
Speaker1: All the LEDs are green?
Speaker2: Yes, everything looks fine but the phone is still not working.
Speaker1: Just reboot the device and see if that helps.
Speaker1: Unplug it, wait for 2-3 minutes and plug it again.
Speaker1: If it still won't work, let me know and I'll drop by Tomorrow to check it.
Speaker2: OK, thanks!
Represent the dialog scenario for retrieval Speaker2's voip phone isn't working. Speaker1 tells her to reboot the device. If it doesn't help, he'll drop by tomorrow to check it.
Represent the dialog scenario for retrieval Speaker1's skin condition is fine now and she doesn't have to take medication. Tina has a similar condition but takes medication on a daily basis. Tina can call Speaker1 if she has questions. 