title: An investigation into tacit knowledge management at the supervisory level.

authors: Williams, David John

subjects: tacit knowledge

abstract: An investigation into tacit knowledge management at the supervisory level Objective: The purpose of this study was to investigate how supervisors managed tacit knowledge. Aims: The aims were to understand what tacit knowledge looked like on the shop floor, to understand "experience‟ in terms of tacit knowledge, and to describe the methods and techniques that supervisors used to manage this elusive resource as they went about the task of achieving organisational goals. Method: Qualitative data was collected using a novel iterative participant observation method, where the researcher-as-instrument was embedded as a novice (but privileged) employee for extended periods in four different case study sites. Over the course of the study, the researcher took on the role of laboratory technician, electrical engineer, manufacturing process worker, and aircraft maintenance engineer. A grounded theory approach was taken to the analysis of the various field notes, photographs, video, audio, and found objects. The methodology was augmented with specialist qualitative research software to manage the data. Results: It was found that supervisors' tacit knowledge management activities can be classified according to formal and informal behaviours that correspond with Nonaka and Takeuchi's SECI knowledge life cycle. It was also found that a worker's task related tacit knowledge has seven aspects in five levels of competency, and their experience can be described in terms of 10 categories of tacit knowledge working capital. Insights attributed to the novel method of data collection produced an unexpected finding – the Home Guard model, which describes how the value of an individual's knowledge sharing activities is related to their power distance and self-confidence. Conclusions: The findings provide empirical support for existing knowledge management theory, identify specific supervisory behaviours that support tacit knowledge management on the shop floor, and extend the knowledge management discourse with new theories about knowledge sharing behaviours that have direct application to the supervisory role.

text: An investigation into tacit knowledge management at the supervisory level. An investigation into tacit knowledge management at the supervisory level Objective: The purpose of this study was to investigate how supervisors managed tacit knowledge. Aims: The aims were to understand what tacit knowledge looked like on the shop floor, to understand "experience‟ in terms of tacit knowledge, and to describe the methods and techniques that supervisors used to manage this elusive resource as they went about the task of achieving organisational goals. Method: Qualitative data was collected using a novel iterative participant observation method, where the researcher-as-instrument was embedded as a novice (but privileged) employee for extended periods in four different case study sites. Over the course of the study, the researcher took on the role of laboratory technician, electrical engineer, manufacturing process worker, and aircraft maintenance engineer. A grounded theory approach was taken to the analysis of the various field notes, photographs, video, audio, and found objects. The methodology was augmented with specialist qualitative research software to manage the data. Results: It was found that supervisors' tacit knowledge management activities can be classified according to formal and informal behaviours that correspond with Nonaka and Takeuchi's SECI knowledge life cycle. It was also found that a worker's task related tacit knowledge has seven aspects in five levels of competency, and their experience can be described in terms of 10 categories of tacit knowledge working capital. Insights attributed to the novel method of data collection produced an unexpected finding – the Home Guard model, which describes how the value of an individual's knowledge sharing activities is related to their power distance and self-confidence. Conclusions: The findings provide empirical support for existing knowledge management theory, identify specific supervisory behaviours that support tacit knowledge management on the shop floor, and extend the knowledge management discourse with new theories about knowledge sharing behaviours that have direct application to the supervisory role.

year: 2011

title: Mental healthcare needs and experiences of LGBT+ individuals in Malaysia: Utility, enablers, and barriers

authors: Ho, Sheau Huey

subjects: LGBT

abstract: Access to mental healthcare is undoubtedly of major importance for LGBT+ people worldwide, given the high prevalence of mental health difficulties due to minority stress exposures. This study drew mixed-method survey data from the community-based KAMI Survey (n = 696) to examine the enablers, barriers, and unmet needs experiences of LGBT+ individuals in accessing mental healthcare services in Malaysia. First, we present findings from a series of descriptive analyses for sociodemographic differences in unmet needs for mental healthcare, barriers, and satisfaction levels with different types of mental healthcare. Next, we conducted an inductive thematic analysis of open-text comments (n = 273), with relevance drawn to Andersen’s Behavioural Model of Healthcare. More than a quarter (29.5%) reported an unmet need for mental healthcare, and some groups (younger, asexual or queer, or participants living in non-major cities) reported higher unmet needs. More than three-fifths (60.5%) reported not knowing where to find culturally safe mental health professionals. The thematic analysis uncovered key contextual (e.g., mental health practitioners’ stance, stigma, collaborative client-care) and individual (e.g., positive expectation of mental health services and anticipated stigma) attributes that influence healthcare experiences. Participants also identified resources that facilitate healthcare utilisation, such as affordability, availability of suitable professionals, and geographical considerations. The implications of our findings for the mental healthcare practices in Malaysia were outlined.

text: Mental healthcare needs and experiences of LGBT+ individuals in Malaysia: Utility, enablers, and barriers Access to mental healthcare is undoubtedly of major importance for LGBT+ people worldwide, given the high prevalence of mental health difficulties due to minority stress exposures. This study drew mixed-method survey data from the community-based KAMI Survey (n = 696) to examine the enablers, barriers, and unmet needs experiences of LGBT+ individuals in accessing mental healthcare services in Malaysia. First, we present findings from a series of descriptive analyses for sociodemographic differences in unmet needs for mental healthcare, barriers, and satisfaction levels with different types of mental healthcare. Next, we conducted an inductive thematic analysis of open-text comments (n = 273), with relevance drawn to Andersen’s Behavioural Model of Healthcare. More than a quarter (29.5%) reported an unmet need for mental healthcare, and some groups (younger, asexual or queer, or participants living in non-major cities) reported higher unmet needs. More than three-fifths (60.5%) reported not knowing where to find culturally safe mental health professionals. The thematic analysis uncovered key contextual (e.g., mental health practitioners’ stance, stigma, collaborative client-care) and individual (e.g., positive expectation of mental health services and anticipated stigma) attributes that influence healthcare experiences. Participants also identified resources that facilitate healthcare utilisation, such as affordability, availability of suitable professionals, and geographical considerations. The implications of our findings for the mental healthcare practices in Malaysia were outlined.

year: 2024-05-13

title: The responsibility towards indigenous holism: Rethinking ethical research in the university

authors: Mika, Carl Te Hira

abstract: If there is one fundamental aspect of indigenous philosophy in much indigenous-related literature, it is that all things in the world are interconnected (see eg. Arola (2011); Mika (2017); Andreotti et al (2011)). The nature of this interconnection can only be speculated on (and there is undoubtedly room for more than one perspective on this). Moreover, how it could possibly take form in research, so that research is then ethical from that indigenous holistic perspective, is also at the theoretical stage, and awaits further development. In this presentation, I explore some of the exciting philosophical challenges that await the Maori theorist working in this area, including how any Maori representation about those challenges is itself constituted by all other things.

text: The responsibility towards indigenous holism: Rethinking ethical research in the university If there is one fundamental aspect of indigenous philosophy in much indigenous-related literature, it is that all things in the world are interconnected (see eg. Arola (2011); Mika (2017); Andreotti et al (2011)). The nature of this interconnection can only be speculated on (and there is undoubtedly room for more than one perspective on this). Moreover, how it could possibly take form in research, so that research is then ethical from that indigenous holistic perspective, is also at the theoretical stage, and awaits further development. In this presentation, I explore some of the exciting philosophical challenges that await the Maori theorist working in this area, including how any Maori representation about those challenges is itself constituted by all other things.

year: 2018