title: Lessons from literature: How to manage staff turnover in hotels?

authors: Mohsin, Asad

subjects: staff turnover

abstract: The aim of this study is to review research and discusses the phenomenon of staff turnover generally, its impact and how it has been managed in the hotel industry specifically? As stated by Step Business Builders (2010) “... once businesses determined the future of the workforce, now the workforce determines the future of the business”. It might be beyond the scope of this study to capture all the literature on staff turnover hence the focus is on that in last 25 years, how the research has helped to understand this phenomenon? And what lessons the hotel industry could learn to manage this process? To make an effective analysis some information is drawn from the literature prior to 1990 with a multidisciplinary approach.  In order to effectively meet the objectives of the study, a critical analysis is undertaken with regard to turnover culture in hospitality industry, factors and issues that impact staff turnover globally with specificity of the situation in New Zealand.  The study notes that staff turnover is not just a management issue from a micro-environment perspective of a company, but it is also affected by macro-environmental factors outside the organization such as economic conditions.  For example in New Zealand’s domestic market and in the international market, since 2007 the staff turnover rates have slightly dropped due to the economic recession.  Employees are not feeling confident in ‘actively’ seeking a better job. Current study attempts to understand the turnover issues from both the industry and the personnel perspective and makes suggestions for future practice and research.

text: Lessons from literature: How to manage staff turnover in hotels? The aim of this study is to review research and discusses the phenomenon of staff turnover generally, its impact and how it has been managed in the hotel industry specifically? As stated by Step Business Builders (2010) “... once businesses determined the future of the workforce, now the workforce determines the future of the business”. It might be beyond the scope of this study to capture all the literature on staff turnover hence the focus is on that in last 25 years, how the research has helped to understand this phenomenon? And what lessons the hotel industry could learn to manage this process? To make an effective analysis some information is drawn from the literature prior to 1990 with a multidisciplinary approach.  In order to effectively meet the objectives of the study, a critical analysis is undertaken with regard to turnover culture in hospitality industry, factors and issues that impact staff turnover globally with specificity of the situation in New Zealand.  The study notes that staff turnover is not just a management issue from a micro-environment perspective of a company, but it is also affected by macro-environmental factors outside the organization such as economic conditions.  For example in New Zealand’s domestic market and in the international market, since 2007 the staff turnover rates have slightly dropped due to the economic recession.  Employees are not feeling confident in ‘actively’ seeking a better job. Current study attempts to understand the turnover issues from both the industry and the personnel perspective and makes suggestions for future practice and research.

year: 2013

title: Immigration futures: New Zealand in a global context

authors: Bedford, Richard

abstract: At no other time in the past century has there been such focused and intense global interest in international migration. Never before has there been such interest, internationally, in how Australia, Canada and New Zealand manage their international migration. These countries have become models for governments elsewhere who are seeking to develop policy that has a more direct impact on the quality of the population flows into their countries.

New Zealand is unusual by OECD standards in that it has a high level of emigration of citizens at the same time that it has a very high per capita rate of immigration. New Zealand’s contemporary migration flows are examined briefly and it is demonstrated that the system is not nearly as dominated by migration from countries in northeast Asia as it was a decade ago.

A more flexible approach to the attainment of permits to reside in a country is being adopted in most countries now. The prospective migrants take the opportunity to assess employment opportunities and the quality of life in a prospective new home (perhaps not their only home either), while working or studying on temporary permits and gaining the sort of local experience that is valued in the points-based immigrant selection systems. The paper concludes with a brief analysis of data relating to transition to residence in New Zealand.

text: Immigration futures: New Zealand in a global context At no other time in the past century has there been such focused and intense global interest in international migration. Never before has there been such interest, internationally, in how Australia, Canada and New Zealand manage their international migration. These countries have become models for governments elsewhere who are seeking to develop policy that has a more direct impact on the quality of the population flows into their countries.

New Zealand is unusual by OECD standards in that it has a high level of emigration of citizens at the same time that it has a very high per capita rate of immigration. New Zealand’s contemporary migration flows are examined briefly and it is demonstrated that the system is not nearly as dominated by migration from countries in northeast Asia as it was a decade ago.

A more flexible approach to the attainment of permits to reside in a country is being adopted in most countries now. The prospective migrants take the opportunity to assess employment opportunities and the quality of life in a prospective new home (perhaps not their only home either), while working or studying on temporary permits and gaining the sort of local experience that is valued in the points-based immigrant selection systems. The paper concludes with a brief analysis of data relating to transition to residence in New Zealand.

year: 2006

title: Systemic racism and oppression in psychology: Voices from psychologists, academic staff, and students

authors: Waitoki, Waikaremoana

subjects: psychology

abstract: Psychology must reassess its training approach, as the current monocultural paradigm not only causes harm, but also fails to equip psychologists with the knowledge needed to provide culturally appropriate care for Māori, Pacific, Asian, and other minoritised groups. Findings from this report contribute to the growing evidence of the urgent need to address barriers preventing Māori, Pacific, Asian, and other minoritised groups from participating effectively in professional psychology programmes. This 
report calls for action for everyone in psychology to embrace the changes needed to improve the cultural safety of the discipline and hold ourselves accountable for supporting the development of Te Tiriti-aligned psychology.

text: Systemic racism and oppression in psychology: Voices from psychologists, academic staff, and students Psychology must reassess its training approach, as the current monocultural paradigm not only causes harm, but also fails to equip psychologists with the knowledge needed to provide culturally appropriate care for Māori, Pacific, Asian, and other minoritised groups. Findings from this report contribute to the growing evidence of the urgent need to address barriers preventing Māori, Pacific, Asian, and other minoritised groups from participating effectively in professional psychology programmes. This 
report calls for action for everyone in psychology to embrace the changes needed to improve the cultural safety of the discipline and hold ourselves accountable for supporting the development of Te Tiriti-aligned psychology.

year: 2024