title: Robocop - The depersonalisation of police officers and their emotions: A diary study of emotional labor and burnout in front line British police officers

authors: Lennie, Sarah-Jane

subjects: Emotional labor

abstract: Policing has long been recognized as an emotionally distressing and stressful occupation, and recent years have seen a marked increase in psychological illness within the police service of Britain. Research into the emotional labor of police officers and its psychological consequences is limited and has predominately engaged quantitative methodologies. This paper takes a mixed methods approach, exploring emotional labor and the relationship with burnout within a large police force in the north of England. The use of audio diary provides in-depth exploration of feeling and display rules operating within the police service. Narrative analysis of thirty-eight audio diary entries and a focus group is integrated with results from the Maslach and Jackson Burnout Inventory. Findings indicated depersonalisation as a requirement of feeling and display rules, a strategy also used as a form of coping, as well as experienced as an aspect of burnout. Emotional suppression went beyond interactions with members of the public, continuing into peer and family relationships, with many officers never expressing their true emotions. This presents an important opportunity for the police service of England and Wales to better understand and respond to the emotional pressures and coping mechanisms that officer's experience within their lives.

text: Robocop - The depersonalisation of police officers and their emotions: A diary study of emotional labor and burnout in front line British police officers Policing has long been recognized as an emotionally distressing and stressful occupation, and recent years have seen a marked increase in psychological illness within the police service of Britain. Research into the emotional labor of police officers and its psychological consequences is limited and has predominately engaged quantitative methodologies. This paper takes a mixed methods approach, exploring emotional labor and the relationship with burnout within a large police force in the north of England. The use of audio diary provides in-depth exploration of feeling and display rules operating within the police service. Narrative analysis of thirty-eight audio diary entries and a focus group is integrated with results from the Maslach and Jackson Burnout Inventory. Findings indicated depersonalisation as a requirement of feeling and display rules, a strategy also used as a form of coping, as well as experienced as an aspect of burnout. Emotional suppression went beyond interactions with members of the public, continuing into peer and family relationships, with many officers never expressing their true emotions. This presents an important opportunity for the police service of England and Wales to better understand and respond to the emotional pressures and coping mechanisms that officer's experience within their lives.

year: 2019

title: Realistic electronic books

authors: Liesaputra, Veronica

subjects: Electronic book

abstract: People like books. They are convenient and can be accessed easily and enjoyably. In contrast, many view the experience of accessing and exploring electronic documents as dull, cumbersome and disorientating. This thesis claims that modelling digital documents as physical books can significantly improve reading performance. To investigate this claim, a realistic electronic book model was developed and evaluated. In this model, a range of properties associated with physical books---analogue page turning, bookmarks and annotations---are emulated. Advantage is also taken of the digital environment by supporting hyperlinks, multimedia, full-text search over terms and synonyms, automatically cross referencing documents with an online encyclopaedia, and producing a back-of-the-book index. The main technical challenge of simulating physical books is finding a suitable technique for page turning that is sufficiently realistic, yet lightweight, responsive, scalable and accessible. Several techniques were surveyed, implemented and evaluated. The chosen technique allows realistic books to be presented in the Adobe Flash Player, the most widely used browser plug-in on the Web. A series of usability studies were conducted to compare reading performance while performing various tasks with HTML, PDF, physical books, and simulated books. They revealed that participants not only preferred the new interface, but completed the tasks more efficiently, without any loss in accuracy.

text: Realistic electronic books People like books. They are convenient and can be accessed easily and enjoyably. In contrast, many view the experience of accessing and exploring electronic documents as dull, cumbersome and disorientating. This thesis claims that modelling digital documents as physical books can significantly improve reading performance. To investigate this claim, a realistic electronic book model was developed and evaluated. In this model, a range of properties associated with physical books---analogue page turning, bookmarks and annotations---are emulated. Advantage is also taken of the digital environment by supporting hyperlinks, multimedia, full-text search over terms and synonyms, automatically cross referencing documents with an online encyclopaedia, and producing a back-of-the-book index. The main technical challenge of simulating physical books is finding a suitable technique for page turning that is sufficiently realistic, yet lightweight, responsive, scalable and accessible. Several techniques were surveyed, implemented and evaluated. The chosen technique allows realistic books to be presented in the Adobe Flash Player, the most widely used browser plug-in on the Web. A series of usability studies were conducted to compare reading performance while performing various tasks with HTML, PDF, physical books, and simulated books. They revealed that participants not only preferred the new interface, but completed the tasks more efficiently, without any loss in accuracy.

year: 2010

title: Military Settlement in the Middle Waikato Basin

authors: Allen, Peter D.H.

abstract: Military settlement formed a brief but distinctive phase in the European occupation of the Middle Waikato Basin. Prior to the 1863 - 1864 Waikato War, few Europeans, other than a small number of missionaries and traders, were settled in the region. The setting of the Middle Waikato Basin was largely unmodified by Man, except along the major rivers where a dense Maori population was settled. 
During the 1850's, the encroachment of European settlers upon Maori tribal lands in many North Island regions, including the Waikato, led to an increase in tension between the two populations and open conflict. This conflict slowed down the progress of colonization in the North Island. To enable colonization to continue in those regions disturbed by Maori unrest, a scheme of military settlement was devised. The aim of this scheme was the formation of compact, self-sufficient defensive settlements to act as a deterrent to Maori unrest. These settlements would also provide an assurance to settlers of security for their life and property.
 Military settlement in the Middle Waikato Basin consisted of two phases. In the first phase, the nodal points of the military settlements, the townships, were established and occupied by the military settlers. In the second phase, farm districts were surveyed around the nodal points and the military settlers moved out from the townships to occupy and develop the land they were allocated. A number of factors, relating to deficiencies in the scheme of military settlement and to the particular problems of settlement in the region, contributed to the failure of the military settlers to successfully establish farms on the land they were allocated. 
The scheme of military settlement largely failed as a method of colonization in the Middle Waikato Basin. However, the pattern of human occupation, established in the initial phase of military settlement, remained when the need for defensive settlements had gone, and forms the basis of the present pattern of settlement.

text: Military Settlement in the Middle Waikato Basin Military settlement formed a brief but distinctive phase in the European occupation of the Middle Waikato Basin. Prior to the 1863 - 1864 Waikato War, few Europeans, other than a small number of missionaries and traders, were settled in the region. The setting of the Middle Waikato Basin was largely unmodified by Man, except along the major rivers where a dense Maori population was settled. 
During the 1850's, the encroachment of European settlers upon Maori tribal lands in many North Island regions, including the Waikato, led to an increase in tension between the two populations and open conflict. This conflict slowed down the progress of colonization in the North Island. To enable colonization to continue in those regions disturbed by Maori unrest, a scheme of military settlement was devised. The aim of this scheme was the formation of compact, self-sufficient defensive settlements to act as a deterrent to Maori unrest. These settlements would also provide an assurance to settlers of security for their life and property.
 Military settlement in the Middle Waikato Basin consisted of two phases. In the first phase, the nodal points of the military settlements, the townships, were established and occupied by the military settlers. In the second phase, farm districts were surveyed around the nodal points and the military settlers moved out from the townships to occupy and develop the land they were allocated. A number of factors, relating to deficiencies in the scheme of military settlement and to the particular problems of settlement in the region, contributed to the failure of the military settlers to successfully establish farms on the land they were allocated. 
The scheme of military settlement largely failed as a method of colonization in the Middle Waikato Basin. However, the pattern of human occupation, established in the initial phase of military settlement, remained when the need for defensive settlements had gone, and forms the basis of the present pattern of settlement.

year: 1969