title: Exploring Knowledge Transfer and Knowledge Building at Offshore Technical Support Centers

authors: Chen, Jihong

subjects: Knowledge Management

abstract: This is an exploratory investigation into knowledge transfer and knowledge building processes observed at offshore Technical Support Centers (TSCs) in China. Utilizing a multiple case study approach, the study examines how knowledge was transferred from the US-based support center to the China-based offshore support center, and how individuals and the organization built and expanded knowledge in a dynamic changing business context. The field cases were three Technical Support Centers in China. Three models were developed from the qualitative analysis of the field data to explain how knowledge is transferred and built in offshore TSCs. The knowledge transfer type adoption model identifies the relationships amongst the levels of knowledge (novice, advanced beginner, competency, and proficiency), the types of knowledge and the knowledge transfer approaches (structured transfer stages, unstructured copy, unstructured adaptation, and unstructured fusion). The basic individual tacit knowledge building model shows that tacit knowledge is acquired and built through two continuous knowledge building loops, an explicit learning loop and an implicit learning loop. The organizational knowledge building model demonstrates the interaction amongst knowledge flow, absorptive capacity, knowledge stock and knowledge intermediary in offshore knowledge transfer and building within the three levels (individual, group and organization levels) of the SECI spiral (socialization, externalization, combination and internalization). The three models provide new insights into the knowledge transfer process for different levels of knowledge acquisition, individual tacit knowledge building processes and organizational knowledge building processes in an offshore outsourcing business context. By applying these models to appropriate field situations, both practitioners and academics may be able to gain a deeper understanding of knowledge transfer approaches, be able to better guide new employees’ expertise and confidence building through controlled and monitored experiential learning process, and be able to improve understanding of how knowledge is built and evolves within organizations.

text: Exploring Knowledge Transfer and Knowledge Building at Offshore Technical Support Centers This is an exploratory investigation into knowledge transfer and knowledge building processes observed at offshore Technical Support Centers (TSCs) in China. Utilizing a multiple case study approach, the study examines how knowledge was transferred from the US-based support center to the China-based offshore support center, and how individuals and the organization built and expanded knowledge in a dynamic changing business context. The field cases were three Technical Support Centers in China. Three models were developed from the qualitative analysis of the field data to explain how knowledge is transferred and built in offshore TSCs. The knowledge transfer type adoption model identifies the relationships amongst the levels of knowledge (novice, advanced beginner, competency, and proficiency), the types of knowledge and the knowledge transfer approaches (structured transfer stages, unstructured copy, unstructured adaptation, and unstructured fusion). The basic individual tacit knowledge building model shows that tacit knowledge is acquired and built through two continuous knowledge building loops, an explicit learning loop and an implicit learning loop. The organizational knowledge building model demonstrates the interaction amongst knowledge flow, absorptive capacity, knowledge stock and knowledge intermediary in offshore knowledge transfer and building within the three levels (individual, group and organization levels) of the SECI spiral (socialization, externalization, combination and internalization). The three models provide new insights into the knowledge transfer process for different levels of knowledge acquisition, individual tacit knowledge building processes and organizational knowledge building processes in an offshore outsourcing business context. By applying these models to appropriate field situations, both practitioners and academics may be able to gain a deeper understanding of knowledge transfer approaches, be able to better guide new employees’ expertise and confidence building through controlled and monitored experiential learning process, and be able to improve understanding of how knowledge is built and evolves within organizations.

year: 2010

title: Mad Max: Fury Road - Challenging narrative and gender representation in the action genre

authors: Barrett, Kyle

subjects: Gender

abstract: This article explores the key components that made "Mad Max: Fury Road" a subversive text within the action/post-apocalyptic genre. There will be a discussion of the film’s narrative (or lack of), Miller’s visual language and gender representation.

text: Mad Max: Fury Road - Challenging narrative and gender representation in the action genre This article explores the key components that made "Mad Max: Fury Road" a subversive text within the action/post-apocalyptic genre. There will be a discussion of the film’s narrative (or lack of), Miller’s visual language and gender representation.

year: 2017

title: Re-creating legal space for the first law of Aotearoa-New Zealand

authors: Joseph, Robert

subjects: law

abstract: Some of the historic and contemporary statutory and case law examples of a hybrid Maori-British common law legal system in Aotearoa-New Zealand are discussed. The importance and role performed by the First Law, the tikanga Maori customary law is highlighted.

text: Re-creating legal space for the first law of Aotearoa-New Zealand Some of the historic and contemporary statutory and case law examples of a hybrid Maori-British common law legal system in Aotearoa-New Zealand are discussed. The importance and role performed by the First Law, the tikanga Maori customary law is highlighted.

year: 2009