title: The use of auditory feedback in call centre CHHI

authors: Steel, Anette

abstract: The investigations carried out to evaluate issues of the computer-human-human interaction (CHHI) found in call centre scenarios were presented. These investigations suggested some benefits in the use of auditory icons and earcons. The use of non-verbal auditory feedback to improve CHHI was discussed.

text: The use of auditory feedback in call centre CHHI The investigations carried out to evaluate issues of the computer-human-human interaction (CHHI) found in call centre scenarios were presented. These investigations suggested some benefits in the use of auditory icons and earcons. The use of non-verbal auditory feedback to improve CHHI was discussed.

year: 2002

title: Live television in a digital library

authors: Roüast, Maxime

subjects: digital libraries

abstract: The number of channels of digital television is increasing, particularly the number that are free-to-air. However due to the nature of broadcasting, this morass of information is not, for the main part, organized - -it is principally a succession of images and sound transmitted as multiplexed streams of data. Compare this deluge that terrestrially bombards our homes with the information available in the digital libraries we access over the Internet - -stored using software purpose built to help organize carefully curated sets of documents. This project brings together these two seemingly incompatible concepts to develop a software environment that concurrently captures all the available live television channels - -so a user does not need to proactively choose what to record - -and segments them into files which are then imported into a digital video library with a user interface designed to work from a multimedia remote control. A shifting time-based "window" of all recordings is maintained - -we settled on from the last two weeks so as to be practicably operable on a regular desktop PC. The system leverages off the information contained in the electronic program guide and the video recordings to generate metadata suitable for the digital library. A user evaluation of the developed prototype showed a high level of participant satisfaction across a range of attributes, notably date-based searching.

text: Live television in a digital library The number of channels of digital television is increasing, particularly the number that are free-to-air. However due to the nature of broadcasting, this morass of information is not, for the main part, organized - -it is principally a succession of images and sound transmitted as multiplexed streams of data. Compare this deluge that terrestrially bombards our homes with the information available in the digital libraries we access over the Internet - -stored using software purpose built to help organize carefully curated sets of documents. This project brings together these two seemingly incompatible concepts to develop a software environment that concurrently captures all the available live television channels - -so a user does not need to proactively choose what to record - -and segments them into files which are then imported into a digital video library with a user interface designed to work from a multimedia remote control. A shifting time-based "window" of all recordings is maintained - -we settled on from the last two weeks so as to be practicably operable on a regular desktop PC. The system leverages off the information contained in the electronic program guide and the video recordings to generate metadata suitable for the digital library. A user evaluation of the developed prototype showed a high level of participant satisfaction across a range of attributes, notably date-based searching.

year: 2012

title: Ati Ue: Te Aitanga a Tuoro

authors: James, Steven (Tipene) Robert

subjects: Ngati Whakaue

abstract: This thesis is based on the manuscripts of my tupuna Tuoro Akapita Pango that are held in a treasured whānau box. The manuscripts contain history and kōrero of Te Arawa written by multiple generations of the whānau Pango. Within this thesis I explore the value of inter-generational knowledge through considering what lies within these whānau manuscripts and taking the opportunity to discover more history about Ngāti Whakaue through a whānau lens. Researching these manuscripts enables reconnection of the past and the present; the reconnection between forgotten knowledge and whānau. 
Specifically, this thesis proposes a Ngāti Whakaue approach to engaging historical materials and research. It centres the voices of the people, such as the many family members involved within the process, as well as the box of writings and the many gems that hide within. Also, it asks what the manuscripts mean for the current descendants involved in the research. 
The research has been a means of reconnecting with the past to give relevance and context to the present. The objective is demonstrating the value of iwi-specific research methods so that whānau feel encouraged to embark on their own journey.

text: Ati Ue: Te Aitanga a Tuoro This thesis is based on the manuscripts of my tupuna Tuoro Akapita Pango that are held in a treasured whānau box. The manuscripts contain history and kōrero of Te Arawa written by multiple generations of the whānau Pango. Within this thesis I explore the value of inter-generational knowledge through considering what lies within these whānau manuscripts and taking the opportunity to discover more history about Ngāti Whakaue through a whānau lens. Researching these manuscripts enables reconnection of the past and the present; the reconnection between forgotten knowledge and whānau. 
Specifically, this thesis proposes a Ngāti Whakaue approach to engaging historical materials and research. It centres the voices of the people, such as the many family members involved within the process, as well as the box of writings and the many gems that hide within. Also, it asks what the manuscripts mean for the current descendants involved in the research. 
The research has been a means of reconnecting with the past to give relevance and context to the present. The objective is demonstrating the value of iwi-specific research methods so that whānau feel encouraged to embark on their own journey.

year: 2021