title: The Nature of the Relationships between Social Networks, Interpersonal Trust, Management Support, and Knowledge Sharing

authors: Al Saifi, Said Abdullah

subjects: Social networks

abstract: Purpose – Past research has shown that, by implementing knowledge sharing, an organisation can maintain its long-term competitive advantage. Hence, this research will explore the nature of the relationships between social networks, interpersonal trust, management support, and knowledge sharing. 

Methodology/approach – In order to achieve the above purpose, semi-structured interviews were used to gather qualitative data. Interviewee participants included top and middle managers and frontline employees. The total number of participants included in the research was 25, equally representing five companies. The core business of all the companies was large-scale manufacturing. A grounded theory approach was used to analyse the data, augmented by the computer-assisted qualitative data analysis software, Nvivo.

Findings – The results reveal that social networks facilitate knowledge sharing in diverse ways. These ways are: the use of multiple communication styles, brainstorming and problem solving, learning and teaching, training, employee rotation, and consultation. In addition, the data from the interviews suggests that, through various factors, the level of interpersonal trust, influences the extent to which employees are willing to share knowledge. These factors are organisational, relational, and individual factors. Furthermore, this study shows that both middle and top managers can play significant roles in facilitating knowledge sharing between employees. These roles are: encouragement of participation in decision-making, provision of recognition, breaking down of barriers, building up of teams, providing training or assigning others to do training, encouragement of training, communication, learning, putting knowledge into practice in the form of processes, and movement of employees.

Research contributions – Six models were developed from the qualitative analysis of the field data. The brainstorming and problem solving model identifies various steps for brainstorming and problem solving which influence social networks and knowledge sharing. The model of learning and teaching explains how social networks can be built based on the receivers’ levels of knowledge, namely, the novice, competent, expert, and proficient levels. The model of factors influencing social networks and knowledge sharing illustrates various factors. These are: using multiple communication strategies, brainstorming and problem solving, learning and teaching, training, employee rotation, and consultation. The model of factors influencing interpersonal trust describes three factors for achieving such trust: organisational, relational, and individual factors. This model also elaborates on three factors that negatively influence interpersonal trust. These are division between departments, team conflict, and a sense of vulnerability. 

The model of the role of management teams in encouraging participation in decision-making elaborates on levels of decision-making among employees and the way in which knowledge flows between top and middle management and frontline employees. The integrative model deciphers the relationships between social networks, interpersonal trust, management support, openness, and knowledge sharing. In addition, the relationships between each area of emphasis and knowledge sharing are included in the model. Based on this model, a survey questionnaire was developed.

These models provide new insights into the relationships between social networks, interpersonal trust, management support, and knowledge sharing. By applying these models to appropriate field situations, both practitioners and academics may be able to improve current practices relating to how knowledge is shared and evolves within organisations.

text: The Nature of the Relationships between Social Networks, Interpersonal Trust, Management Support, and Knowledge Sharing Purpose – Past research has shown that, by implementing knowledge sharing, an organisation can maintain its long-term competitive advantage. Hence, this research will explore the nature of the relationships between social networks, interpersonal trust, management support, and knowledge sharing. 

Methodology/approach – In order to achieve the above purpose, semi-structured interviews were used to gather qualitative data. Interviewee participants included top and middle managers and frontline employees. The total number of participants included in the research was 25, equally representing five companies. The core business of all the companies was large-scale manufacturing. A grounded theory approach was used to analyse the data, augmented by the computer-assisted qualitative data analysis software, Nvivo.

Findings – The results reveal that social networks facilitate knowledge sharing in diverse ways. These ways are: the use of multiple communication styles, brainstorming and problem solving, learning and teaching, training, employee rotation, and consultation. In addition, the data from the interviews suggests that, through various factors, the level of interpersonal trust, influences the extent to which employees are willing to share knowledge. These factors are organisational, relational, and individual factors. Furthermore, this study shows that both middle and top managers can play significant roles in facilitating knowledge sharing between employees. These roles are: encouragement of participation in decision-making, provision of recognition, breaking down of barriers, building up of teams, providing training or assigning others to do training, encouragement of training, communication, learning, putting knowledge into practice in the form of processes, and movement of employees.

Research contributions – Six models were developed from the qualitative analysis of the field data. The brainstorming and problem solving model identifies various steps for brainstorming and problem solving which influence social networks and knowledge sharing. The model of learning and teaching explains how social networks can be built based on the receivers’ levels of knowledge, namely, the novice, competent, expert, and proficient levels. The model of factors influencing social networks and knowledge sharing illustrates various factors. These are: using multiple communication strategies, brainstorming and problem solving, learning and teaching, training, employee rotation, and consultation. The model of factors influencing interpersonal trust describes three factors for achieving such trust: organisational, relational, and individual factors. This model also elaborates on three factors that negatively influence interpersonal trust. These are division between departments, team conflict, and a sense of vulnerability. 

The model of the role of management teams in encouraging participation in decision-making elaborates on levels of decision-making among employees and the way in which knowledge flows between top and middle management and frontline employees. The integrative model deciphers the relationships between social networks, interpersonal trust, management support, openness, and knowledge sharing. In addition, the relationships between each area of emphasis and knowledge sharing are included in the model. Based on this model, a survey questionnaire was developed.

These models provide new insights into the relationships between social networks, interpersonal trust, management support, and knowledge sharing. By applying these models to appropriate field situations, both practitioners and academics may be able to improve current practices relating to how knowledge is shared and evolves within organisations.

year: 2014

title: Conservation status of New Zealand freshwater fish, 2009

authors: Allibone, Richard

subjects: threatened fish

abstract: The threat status of 74 freshwater and estuarine fish present in New Zealand was determined. Fifty-one native taxa were ranked of which 67% were considered Threatened or At Risk. A single species was classified as Extinct, the New Zealand grayling, which has not been observed since the 1920s. Four taxa were classified in the highest threat category, Nationally Critical, and a further 10 taxa as Threatened (Nationally Endangered or Nationally Vulnerable). Twenty taxa were ranked in the At Risk group with the majority ranked as Declining. Endemic galaxiids (Galaxiidae) dominated the Threatened and At Risk taxa. The majority (68%) belonged to the Galaxias genus, comprising 81% of recognised taxa in this genus and all five species in the genus Neochanna were also ranked as Threatened or At Risk. In addition to 51 native taxa, a further three fish species were considered colonists and 20 introduced species were classified as naturalised, although two of these are considered rare. The majority of the Threatened species occur in the Canterbury and Otago regions where a suite of rare non-migratory galaxiids exist. Threat mechanisms that were identified as causal in the decline of freshwater fish species were the impact of introduced fish species, declining water quality, effects of water abstraction, loss of habitat via land-use change and land-use activities, and river modifications.

text: Conservation status of New Zealand freshwater fish, 2009 The threat status of 74 freshwater and estuarine fish present in New Zealand was determined. Fifty-one native taxa were ranked of which 67% were considered Threatened or At Risk. A single species was classified as Extinct, the New Zealand grayling, which has not been observed since the 1920s. Four taxa were classified in the highest threat category, Nationally Critical, and a further 10 taxa as Threatened (Nationally Endangered or Nationally Vulnerable). Twenty taxa were ranked in the At Risk group with the majority ranked as Declining. Endemic galaxiids (Galaxiidae) dominated the Threatened and At Risk taxa. The majority (68%) belonged to the Galaxias genus, comprising 81% of recognised taxa in this genus and all five species in the genus Neochanna were also ranked as Threatened or At Risk. In addition to 51 native taxa, a further three fish species were considered colonists and 20 introduced species were classified as naturalised, although two of these are considered rare. The majority of the Threatened species occur in the Canterbury and Otago regions where a suite of rare non-migratory galaxiids exist. Threat mechanisms that were identified as causal in the decline of freshwater fish species were the impact of introduced fish species, declining water quality, effects of water abstraction, loss of habitat via land-use change and land-use activities, and river modifications.

year: 2010

title: An evaluation of Te Rau Puawai workforce 100: Addressing the recruitment and retention of Maori students in tertiary education institutions: A literature review

authors: Nikora, Linda Waimarie

subjects: Maori students

abstract: To evaluate the Te Rau Puawai programme, the Ministry of Health commissioned the
Maori and Psychology Research Unit of the University of Waikato in July 2001. The
overall aim of the evaluation was to provide the Ministry with a clearer understanding
of the programme including: the perceived critical success factors, the barriers if any
regarding Te Rau Puawai, the impact of the programme, the extent to which the
programme may be transferable, gaps in the programme, and suggested
improvements.
To achieve this end, a review of relevant literature was undertaken to provide a
framework to understand the patterns that arose from the information that we
collected as part of this evaluation.
The review of literature is presented in this technical report.

text: An evaluation of Te Rau Puawai workforce 100: Addressing the recruitment and retention of Maori students in tertiary education institutions: A literature review To evaluate the Te Rau Puawai programme, the Ministry of Health commissioned the
Maori and Psychology Research Unit of the University of Waikato in July 2001. The
overall aim of the evaluation was to provide the Ministry with a clearer understanding
of the programme including: the perceived critical success factors, the barriers if any
regarding Te Rau Puawai, the impact of the programme, the extent to which the
programme may be transferable, gaps in the programme, and suggested
improvements.
To achieve this end, a review of relevant literature was undertaken to provide a
framework to understand the patterns that arose from the information that we
collected as part of this evaluation.
The review of literature is presented in this technical report.

year: 2002-05-01