title: Microwave aquametry of roasting coffee beans

authors: Kelly, Cameron Brian Desmond

abstract: We constructed a fluidsed-bed coffee roaster with a roast chamber that is also a microwave cavity in order to measure water content of roasting coffee. We identify factors involved in roasting that influence the data. We present a new approach to the problem of interpreting measurements that are noisy as a result of bean movement in the fluidised bed. Cleaned data permit aquametry throughout the roast. We seek the ideal point when an expert roaster would terminate the roast, but this measurement found no events or conditions that signal the ideal endpoint for a roast.

text: Microwave aquametry of roasting coffee beans We constructed a fluidsed-bed coffee roaster with a roast chamber that is also a microwave cavity in order to measure water content of roasting coffee. We identify factors involved in roasting that influence the data. We present a new approach to the problem of interpreting measurements that are noisy as a result of bean movement in the fluidised bed. Cleaned data permit aquametry throughout the roast. We seek the ideal point when an expert roaster would terminate the roast, but this measurement found no events or conditions that signal the ideal endpoint for a roast.

year: 2016

title: Building script-based tacit knowledge in call centre trainees

authors: McQueen, Robert J.

subjects: tacit knowledge

abstract: An exploratory case study on a technical support call centre in China is presented, which investigates a new paradigm that script-based tacit knowledge for action is built in the brains of learners, rather than transferred. Twelve techniques used by the case study organization to build tacit knowledge scripts in the minds of the trainees are discussed. It was found that one type of script-based tacit knowledge execution can be represented by a set of steps in action-taking that include awareness, attention, diagnosis, action alternative analysis, action taking, and outcome evaluation. The case findings show that the notion of building, rather than transferring tacit knowledge is helpful in understanding the organizational processes used to bring new employees up to working skill levels, and suggest that similar processes and training methods for building tacit knowledge scripts can be used by other organizations to transform a new recruit to an experienced and valued employee.

text: Building script-based tacit knowledge in call centre trainees An exploratory case study on a technical support call centre in China is presented, which investigates a new paradigm that script-based tacit knowledge for action is built in the brains of learners, rather than transferred. Twelve techniques used by the case study organization to build tacit knowledge scripts in the minds of the trainees are discussed. It was found that one type of script-based tacit knowledge execution can be represented by a set of steps in action-taking that include awareness, attention, diagnosis, action alternative analysis, action taking, and outcome evaluation. The case findings show that the notion of building, rather than transferring tacit knowledge is helpful in understanding the organizational processes used to bring new employees up to working skill levels, and suggest that similar processes and training methods for building tacit knowledge scripts can be used by other organizations to transform a new recruit to an experienced and valued employee.

year: 2010

title: Maori perspectives of the environment: A review of Environment Waikato information sources.

authors: Whangapirita, Laura

subjects: Maori

abstract: The Community and Economy Programme at Environment Waikato has developed a partnership with the Maori and Psychology Research Unit of the University of Waikato to further assist in strengthening its commitment to cultural research and information work. This relationship will facilitate the development of a number of significant research reports throughout 2003.  This initial report describes an internal review conducted by the Maori and Psychology Research Unit to identify what information Environment Waikato currently holds on Maori environmental perspectives.

text: Maori perspectives of the environment: A review of Environment Waikato information sources. The Community and Economy Programme at Environment Waikato has developed a partnership with the Maori and Psychology Research Unit of the University of Waikato to further assist in strengthening its commitment to cultural research and information work. This relationship will facilitate the development of a number of significant research reports throughout 2003.  This initial report describes an internal review conducted by the Maori and Psychology Research Unit to identify what information Environment Waikato currently holds on Maori environmental perspectives.

year: 2003-05