title: Grounding our collective Talanoa, Enabling open conversations

authors: Fa'avae, David Taufui Mkiato

abstract: As co-editors in this special issue of the Waikato Journal of Education (WJE), we share our talanoa thoughts and open conversations from the University of Waikato in Kirikiriroa (Hamilton), a place and space that has a special relationship with Waikato-Tainui and the Kīngitanga. We acknowledge our ties with Māori as tangata moana (people of the ocean), noting the past as well as the existing vā connections between the Kīngitanga and other Pacific peoples and leaders, including the House of Tupou, the royal family of Tonga. We are also mindful of our responsibility to honour Te Tiriti and to the honouring of tangata whenua and their mana whenua. At the same time, we embrace the ancestral connections between Māori and Pacific people through shared common heritages (Te Punga Somerville, 2012), of voyaging, wayfinding, knowledge and ako by which they settled Moananuiākea (the Hawaiian term for the Pacific Ocean) in one of “the greatest feats in human history” (Hawaii State Legislature, 2021, n.p.). We hope this volume honours those relationships and our shared whakapapa, whanaungatanga, and kaupapa.

text: Grounding our collective Talanoa, Enabling open conversations As co-editors in this special issue of the Waikato Journal of Education (WJE), we share our talanoa thoughts and open conversations from the University of Waikato in Kirikiriroa (Hamilton), a place and space that has a special relationship with Waikato-Tainui and the Kīngitanga. We acknowledge our ties with Māori as tangata moana (people of the ocean), noting the past as well as the existing vā connections between the Kīngitanga and other Pacific peoples and leaders, including the House of Tupou, the royal family of Tonga. We are also mindful of our responsibility to honour Te Tiriti and to the honouring of tangata whenua and their mana whenua. At the same time, we embrace the ancestral connections between Māori and Pacific people through shared common heritages (Te Punga Somerville, 2012), of voyaging, wayfinding, knowledge and ako by which they settled Moananuiākea (the Hawaiian term for the Pacific Ocean) in one of “the greatest feats in human history” (Hawaii State Legislature, 2021, n.p.). We hope this volume honours those relationships and our shared whakapapa, whanaungatanga, and kaupapa.

year: 2021

title: La gouvernance des rivières en Nouvelle-Zélande : une solution élégante ?

authors: Te Aho, Linda

subjects: Water governance,

abstract: Governance of Water in New Zealand: An Elegant Solution? This chapter is grounded in the context of Aotearoa New Zealand while drawing on larger references, such as the United Nations Declaration on the Rights of Indigenous peoples, the Rio+20 Declaration and constitutional provisions for Rights of Nature. The chapter analyses a proposed new model for the contentious issue of freshwater governance in New Zealand based on responsible use which also addresses the complex world of state-Māori relations.

text: La gouvernance des rivières en Nouvelle-Zélande : une solution élégante ? Governance of Water in New Zealand: An Elegant Solution? This chapter is grounded in the context of Aotearoa New Zealand while drawing on larger references, such as the United Nations Declaration on the Rights of Indigenous peoples, the Rio+20 Declaration and constitutional provisions for Rights of Nature. The chapter analyses a proposed new model for the contentious issue of freshwater governance in New Zealand based on responsible use which also addresses the complex world of state-Māori relations.

year: 2018

title: Building script-based tacit knowledge in call centre trainees

authors: McQueen, Robert J.

subjects: tacit knowledge

abstract: An exploratory case study on a technical support call centre in China is presented, which investigates a new paradigm that script-based tacit knowledge for action is built in the brains of learners, rather than transferred. Twelve techniques used by the case study organization to build tacit knowledge scripts in the minds of the trainees are discussed. It was found that one type of script-based tacit knowledge execution can be represented by a set of steps in action-taking that include awareness, attention, diagnosis, action alternative analysis, action taking, and outcome evaluation. The case findings show that the notion of building, rather than transferring tacit knowledge is helpful in understanding the organizational processes used to bring new employees up to working skill levels, and suggest that similar processes and training methods for building tacit knowledge scripts can be used by other organizations to transform a new recruit to an experienced and valued employee.

text: Building script-based tacit knowledge in call centre trainees An exploratory case study on a technical support call centre in China is presented, which investigates a new paradigm that script-based tacit knowledge for action is built in the brains of learners, rather than transferred. Twelve techniques used by the case study organization to build tacit knowledge scripts in the minds of the trainees are discussed. It was found that one type of script-based tacit knowledge execution can be represented by a set of steps in action-taking that include awareness, attention, diagnosis, action alternative analysis, action taking, and outcome evaluation. The case findings show that the notion of building, rather than transferring tacit knowledge is helpful in understanding the organizational processes used to bring new employees up to working skill levels, and suggest that similar processes and training methods for building tacit knowledge scripts can be used by other organizations to transform a new recruit to an experienced and valued employee.

year: 2010