title: Lessons from literature: How to manage staff turnover in hotels?

authors: Mohsin, Asad

subjects: staff turnover

abstract: The aim of this study is to review research and discusses the phenomenon of staff turnover generally, its impact and how it has been managed in the hotel industry specifically? As stated by Step Business Builders (2010) “... once businesses determined the future of the workforce, now the workforce determines the future of the business”. It might be beyond the scope of this study to capture all the literature on staff turnover hence the focus is on that in last 25 years, how the research has helped to understand this phenomenon? And what lessons the hotel industry could learn to manage this process? To make an effective analysis some information is drawn from the literature prior to 1990 with a multidisciplinary approach.  In order to effectively meet the objectives of the study, a critical analysis is undertaken with regard to turnover culture in hospitality industry, factors and issues that impact staff turnover globally with specificity of the situation in New Zealand.  The study notes that staff turnover is not just a management issue from a micro-environment perspective of a company, but it is also affected by macro-environmental factors outside the organization such as economic conditions.  For example in New Zealand’s domestic market and in the international market, since 2007 the staff turnover rates have slightly dropped due to the economic recession.  Employees are not feeling confident in ‘actively’ seeking a better job. Current study attempts to understand the turnover issues from both the industry and the personnel perspective and makes suggestions for future practice and research.

text: Lessons from literature: How to manage staff turnover in hotels? The aim of this study is to review research and discusses the phenomenon of staff turnover generally, its impact and how it has been managed in the hotel industry specifically? As stated by Step Business Builders (2010) “... once businesses determined the future of the workforce, now the workforce determines the future of the business”. It might be beyond the scope of this study to capture all the literature on staff turnover hence the focus is on that in last 25 years, how the research has helped to understand this phenomenon? And what lessons the hotel industry could learn to manage this process? To make an effective analysis some information is drawn from the literature prior to 1990 with a multidisciplinary approach.  In order to effectively meet the objectives of the study, a critical analysis is undertaken with regard to turnover culture in hospitality industry, factors and issues that impact staff turnover globally with specificity of the situation in New Zealand.  The study notes that staff turnover is not just a management issue from a micro-environment perspective of a company, but it is also affected by macro-environmental factors outside the organization such as economic conditions.  For example in New Zealand’s domestic market and in the international market, since 2007 the staff turnover rates have slightly dropped due to the economic recession.  Employees are not feeling confident in ‘actively’ seeking a better job. Current study attempts to understand the turnover issues from both the industry and the personnel perspective and makes suggestions for future practice and research.

year: 2013

title: Portfolio pointers: Preparing and presenting high quality teaching portfolios

authors: Spiller, Dorothy

abstract: This goal of this project was to develop a set of guidelines for creating teaching portfolios for the Tertiary Teaching Excellence Awards or for other purposes. It includes key pointers to “getting started”, collecting evidence, interrogating practice, editing, and protecting the unique “voice” of the nominee and their student body.

The guidelines consist of general principles and practical examples from both successful academic developers and award recipients and some examples from award-winning portfolios to illustrate good practice.

text: Portfolio pointers: Preparing and presenting high quality teaching portfolios This goal of this project was to develop a set of guidelines for creating teaching portfolios for the Tertiary Teaching Excellence Awards or for other purposes. It includes key pointers to “getting started”, collecting evidence, interrogating practice, editing, and protecting the unique “voice” of the nominee and their student body.

The guidelines consist of general principles and practical examples from both successful academic developers and award recipients and some examples from award-winning portfolios to illustrate good practice.

year: 2011-03

title: The embodied and lived experiences of welfare and care for highly impaired, high performance para-sport athletes in Aotearoa New Zealand

authors: Lowry, Amanda

abstract: Aligning with calls in critical disability studies to bring the body and impairment into disability sport, this thesis examines the welfare and care experiences of highly impaired athletes in high-performance sport. While a focus on athlete welfare has gained some international prominence, and a duty of care is increasingly invoked as an organisational and coaching responsibility, these developments remain largely disconnected from disability.  
The research is centred around two main objectives. First, to amplify the lived and embodied experiences of highly impaired, high performance disabled athletes as they prepare for, train, and compete in sport, and those who support them. Second, to understand how sporting institutions and regulations (within the broader context of government funding and national health care provision) influence welfare and care practices for high performance disabled athletes. 
Crip methodologies and Indigenous Māori storytelling methodologies such as pūrākau centres lived experience as a site of resistance and knowledge production. Using a reflexive, qualitative approach, including semi-structured interviews, autoethnographic vignettes, and visual ethnography, I expose how impairment effects are managed in ableist sporting environments that valorise normative athlete ideals. I interviewed 11 high-performance paraathletes, seven organisational representatives and two support workers. 
The research highlights the material, emotional, and temporal labour of care in highperformance sport. Findings are organised around three core themes: the embodied labour of care, impairment effects and interdependence; the tension between crip time, care time, and performance time; the intersecting structural, institutional, and ableist barriers that shape and constrain highly impaired athletes’ participation in disability sport.  
The first theme shows how high-performance sport privileges autonomous, efficient, and normative bodies, while marginalising those whose messy, gritty embodied impairment effects demand more time, support, and interdependence. The findings bring to the fore biosocial, psycho-emotional costs of navigating care and its impact on athlete welfare. The second theme uncovers how the rhythms of highly impaired bodies disrupt the linear, clockbound time of high-performance sport, revealing the incompatibility between care time and high performance cultures. It highlights the vital yet invisible labour of support workers, ii unacknowledged in contemporary sporting discourse. The third theme addresses the barriers that highly impaired athletes face when navigating ableist institutional and organisational structures. It exposes the complexity of the ableist disability sporting landscape and the gap between duty of care rhetoric and practice. 
Ultimately, this thesis calls for a radical reimagining of disability sport, one that centres interdependence, affirms bodily difference, and addresses the structural failures that marginalise highly impaired athletes.

text: The embodied and lived experiences of welfare and care for highly impaired, high performance para-sport athletes in Aotearoa New Zealand Aligning with calls in critical disability studies to bring the body and impairment into disability sport, this thesis examines the welfare and care experiences of highly impaired athletes in high-performance sport. While a focus on athlete welfare has gained some international prominence, and a duty of care is increasingly invoked as an organisational and coaching responsibility, these developments remain largely disconnected from disability.  
The research is centred around two main objectives. First, to amplify the lived and embodied experiences of highly impaired, high performance disabled athletes as they prepare for, train, and compete in sport, and those who support them. Second, to understand how sporting institutions and regulations (within the broader context of government funding and national health care provision) influence welfare and care practices for high performance disabled athletes. 
Crip methodologies and Indigenous Māori storytelling methodologies such as pūrākau centres lived experience as a site of resistance and knowledge production. Using a reflexive, qualitative approach, including semi-structured interviews, autoethnographic vignettes, and visual ethnography, I expose how impairment effects are managed in ableist sporting environments that valorise normative athlete ideals. I interviewed 11 high-performance paraathletes, seven organisational representatives and two support workers. 
The research highlights the material, emotional, and temporal labour of care in highperformance sport. Findings are organised around three core themes: the embodied labour of care, impairment effects and interdependence; the tension between crip time, care time, and performance time; the intersecting structural, institutional, and ableist barriers that shape and constrain highly impaired athletes’ participation in disability sport.  
The first theme shows how high-performance sport privileges autonomous, efficient, and normative bodies, while marginalising those whose messy, gritty embodied impairment effects demand more time, support, and interdependence. The findings bring to the fore biosocial, psycho-emotional costs of navigating care and its impact on athlete welfare. The second theme uncovers how the rhythms of highly impaired bodies disrupt the linear, clockbound time of high-performance sport, revealing the incompatibility between care time and high performance cultures. It highlights the vital yet invisible labour of support workers, ii unacknowledged in contemporary sporting discourse. The third theme addresses the barriers that highly impaired athletes face when navigating ableist institutional and organisational structures. It exposes the complexity of the ableist disability sporting landscape and the gap between duty of care rhetoric and practice. 
Ultimately, this thesis calls for a radical reimagining of disability sport, one that centres interdependence, affirms bodily difference, and addresses the structural failures that marginalise highly impaired athletes.

year: 2025-10