title: Evaluating web site support capabilities in sell-side B2B transaction processes: A longitudinal study of two industries in New Zealand and Taiwan

authors: Hung, Wei-Hsi J.

subjects: business

abstract: Business-to-business (B2B) transactions supported by the World Wide Web (Web) have become a major portion of e-commerce transactions. Despite growth, knowledge of the degree of Web site support capabilities in the B2B transaction process is limited. This paper longitudinally compares how Web sites supported the B2B transaction process in New Zealand and Taiwan between 2001 and 2007. The results indicate that, on average, New Zealand Web sites scored higher than those in Taiwan in both years. Yet, the rate of improvement of Taiwanese Web site scores is significant. Specifically, the support capability of several Web functions, including privacy, company information, financial information and product catalog has improved over the study period. The authors found that the sampled Web sites in New Zealand and Taiwan provide different support capabilities to the activities in the B2B transaction process. Taiwanese Web sites are more concerned with providing after-sale services via the Internet whereas New Zealand Web sites are more concerned with sharing information. These two countries’ Web sites share a similar focus on supporting B2B transactions, which provides strong support for users to conduct product promotion and information provision related activities over the Web. Based on these findings, this study suggests several implications for associated academics and practitioners.

text: Evaluating web site support capabilities in sell-side B2B transaction processes: A longitudinal study of two industries in New Zealand and Taiwan Business-to-business (B2B) transactions supported by the World Wide Web (Web) have become a major portion of e-commerce transactions. Despite growth, knowledge of the degree of Web site support capabilities in the B2B transaction process is limited. This paper longitudinally compares how Web sites supported the B2B transaction process in New Zealand and Taiwan between 2001 and 2007. The results indicate that, on average, New Zealand Web sites scored higher than those in Taiwan in both years. Yet, the rate of improvement of Taiwanese Web site scores is significant. Specifically, the support capability of several Web functions, including privacy, company information, financial information and product catalog has improved over the study period. The authors found that the sampled Web sites in New Zealand and Taiwan provide different support capabilities to the activities in the B2B transaction process. Taiwanese Web sites are more concerned with providing after-sale services via the Internet whereas New Zealand Web sites are more concerned with sharing information. These two countries’ Web sites share a similar focus on supporting B2B transactions, which provides strong support for users to conduct product promotion and information provision related activities over the Web. Based on these findings, this study suggests several implications for associated academics and practitioners.

year: 2011

title: Tourism and spirituality: A phenomenological analysis

authors: Willson, Gregory Brian

subjects: phenomenology

abstract: Using phenomenological analysis, this paper examines the concept of 'spirituality' in the lived travel experience of an individual tourist. The paper contributes a phenomenological snippet of the tourist's 'portrait' (the individual's rich story, much like a portrait painting) to reveal the spiritual meaning Amber reportedly gained from and imbued onto her travel experiences with the tour operator, Hands up Holidays. The paper argues that when discussing the 'spiritual' dimension of tourism, one potential avenue is to seek to understand how people seek meaning and life purpose themselves, their quest for meaning, and experiences of transcendence and connectedness as subjectively lived through their travel. The paper concludes that the phenomenological view may be a useful frame through which to further examine the personal meaning of travel as lived by people, both in religious and non-religious contexts, but contextualised within the wider meaning of their lives.

text: Tourism and spirituality: A phenomenological analysis Using phenomenological analysis, this paper examines the concept of 'spirituality' in the lived travel experience of an individual tourist. The paper contributes a phenomenological snippet of the tourist's 'portrait' (the individual's rich story, much like a portrait painting) to reveal the spiritual meaning Amber reportedly gained from and imbued onto her travel experiences with the tour operator, Hands up Holidays. The paper argues that when discussing the 'spiritual' dimension of tourism, one potential avenue is to seek to understand how people seek meaning and life purpose themselves, their quest for meaning, and experiences of transcendence and connectedness as subjectively lived through their travel. The paper concludes that the phenomenological view may be a useful frame through which to further examine the personal meaning of travel as lived by people, both in religious and non-religious contexts, but contextualised within the wider meaning of their lives.

year: 2013

title: Volunteering at the edge of chaos: A case study on the self-organising of younger volunteers during the Rena oil spill crisis

authors: Lockwood, Sarah Jane

subjects: volunteer

abstract: This thesis investigates the self-organising of younger volunteers during the 2011 Rena oil spill crisis in Aotearoa/New Zealand. It builds on emerging research that considers the relationships between volunteering and activism and focuses on the ways in which younger volunteers carved out a ‘volunteer-activist’ space for themselves on the edge of the formal crisis responses.  
The research adopts a case study approach and uses an interpretive lens to investigate three research questions: (1) How was volunteering conceptualised by younger volunteers involved in the Rena crisis?; (2) How did the generational dynamics of younger volunteers affect the various organising responses to the Rena event?; and, (3) How was self-organising conceptualised by younger volunteers involved in the Rena crisis?
The data comprised interviews with 53 participants, 38 of whom were classified as younger volunteers (16-29 years of age) and 15 who held positions of authority in the Rena crisis response and who had high levels of engagement with the younger volunteers. By examining the intersections and overlaps of self-organising, younger generations of volunteers, and crisis events through a social constructionist methodology combined with an interpretive lens and reflexive position, the thesis makes several theoretical and practical contributions.
At a theoretical level, the thesis challenges traditional crisis management approaches dominated by command and control, formal, or top down organisational structures and arrangements. The thesis demonstrates how, as active members of society, younger volunteers developed alternate forms of participation to strengthen crisis response. 
Power tensions between younger volunteers and crisis officials were grounded in a deep sense of frustration resulting from negative societal views toward younger generational cohorts and the structural workings of a risk society. By reconciling social and institutional grievances through self-organising, younger volunteers could take advantage of their marginalised position and enact self-reflexive responses in ways that were not readily available to them in everyday life. This sense of empowerment helped younger volunteers navigate the structural uncertainties they faced as they transitioned towards a competitive labour market and also to take greater control of their lives during a crisis.
From an Aotearoa/New Zealand, perspective, the thesis also provides insights into how younger Māori participants made sense of and enacted their ‘volunteer’ experience and how this experience was influenced by culturally embedded principles. Importantly, there appeared to be no generational differences between how younger and older Māori participants made sense of their ‘volunteer’ experience. Both groups were driven by collectivist orientations, which highlights the importance of contextualising culture in volunteer sector research. 
The social constructedness of the media technologies used by participants exposed broader power structures that existed within their generation-specific social worlds. To this end, media multiplexity showed how use of different communication technologies (1) supported the maintenance of relationships between participants and (2) was fundamental to the meaning participants attached to the different forms of technologies. These findings indicate the need to move away from the current literature’s focus on the tools of communication technologies used by younger people during crisis events, towards the meanings that exist behind the use of such technologies as well as the digital relationships fostered among volunteers. 
This thesis contributes to the scholarship on volunteering and activism by showing how self-organising emerged as an alternative form of activist—or activator—approach to volunteer participation within a crisis response. This approach enabled young volunteer-activators to move beyond their perceived sense of marginalisation and avoid those formal organisational forces that limit their sense of freedom and personal development. The result was an alternative crisis response of self-organised volunteering on the edge of chaos.

text: Volunteering at the edge of chaos: A case study on the self-organising of younger volunteers during the Rena oil spill crisis This thesis investigates the self-organising of younger volunteers during the 2011 Rena oil spill crisis in Aotearoa/New Zealand. It builds on emerging research that considers the relationships between volunteering and activism and focuses on the ways in which younger volunteers carved out a ‘volunteer-activist’ space for themselves on the edge of the formal crisis responses.  
The research adopts a case study approach and uses an interpretive lens to investigate three research questions: (1) How was volunteering conceptualised by younger volunteers involved in the Rena crisis?; (2) How did the generational dynamics of younger volunteers affect the various organising responses to the Rena event?; and, (3) How was self-organising conceptualised by younger volunteers involved in the Rena crisis?
The data comprised interviews with 53 participants, 38 of whom were classified as younger volunteers (16-29 years of age) and 15 who held positions of authority in the Rena crisis response and who had high levels of engagement with the younger volunteers. By examining the intersections and overlaps of self-organising, younger generations of volunteers, and crisis events through a social constructionist methodology combined with an interpretive lens and reflexive position, the thesis makes several theoretical and practical contributions.
At a theoretical level, the thesis challenges traditional crisis management approaches dominated by command and control, formal, or top down organisational structures and arrangements. The thesis demonstrates how, as active members of society, younger volunteers developed alternate forms of participation to strengthen crisis response. 
Power tensions between younger volunteers and crisis officials were grounded in a deep sense of frustration resulting from negative societal views toward younger generational cohorts and the structural workings of a risk society. By reconciling social and institutional grievances through self-organising, younger volunteers could take advantage of their marginalised position and enact self-reflexive responses in ways that were not readily available to them in everyday life. This sense of empowerment helped younger volunteers navigate the structural uncertainties they faced as they transitioned towards a competitive labour market and also to take greater control of their lives during a crisis.
From an Aotearoa/New Zealand, perspective, the thesis also provides insights into how younger Māori participants made sense of and enacted their ‘volunteer’ experience and how this experience was influenced by culturally embedded principles. Importantly, there appeared to be no generational differences between how younger and older Māori participants made sense of their ‘volunteer’ experience. Both groups were driven by collectivist orientations, which highlights the importance of contextualising culture in volunteer sector research. 
The social constructedness of the media technologies used by participants exposed broader power structures that existed within their generation-specific social worlds. To this end, media multiplexity showed how use of different communication technologies (1) supported the maintenance of relationships between participants and (2) was fundamental to the meaning participants attached to the different forms of technologies. These findings indicate the need to move away from the current literature’s focus on the tools of communication technologies used by younger people during crisis events, towards the meanings that exist behind the use of such technologies as well as the digital relationships fostered among volunteers. 
This thesis contributes to the scholarship on volunteering and activism by showing how self-organising emerged as an alternative form of activist—or activator—approach to volunteer participation within a crisis response. This approach enabled young volunteer-activators to move beyond their perceived sense of marginalisation and avoid those formal organisational forces that limit their sense of freedom and personal development. The result was an alternative crisis response of self-organised volunteering on the edge of chaos.

year: 2019