title: Are women more loyal customers than men? Gender differences in loyalty to Firms and individual service providers.

authors: Melnyk, Valentyna

subjects: customer loyalty

abstract: Prevailing wisdom assumes that female consumers are more loyal than male consumers. The authors report conditions under which the reverse is found, depending on the object of customer loyalty. For example, whereas female consumers tend to be more loyal than male consumers to individuals, such as individual service providers, this difference is reversed when the object of loyalty is a group of people. The authors find a similar crossover interaction effect for loyalty to individual employees versus loyalty to companies. This effect is mediated by self-construal in terms of relational versus collective interdependence. The authors discuss the managerial and theoretical implications of these gender differences.

text: Are women more loyal customers than men? Gender differences in loyalty to Firms and individual service providers. Prevailing wisdom assumes that female consumers are more loyal than male consumers. The authors report conditions under which the reverse is found, depending on the object of customer loyalty. For example, whereas female consumers tend to be more loyal than male consumers to individuals, such as individual service providers, this difference is reversed when the object of loyalty is a group of people. The authors find a similar crossover interaction effect for loyalty to individual employees versus loyalty to companies. This effect is mediated by self-construal in terms of relational versus collective interdependence. The authors discuss the managerial and theoretical implications of these gender differences.

year: 2009

title: Counting ourselves: Findings from the 2022 Aotearoa New Zealand trans and non-binary health survey

authors: Yee, Ashe

abstract: Counting Ourselves is a comprehensive national survey of the health and wellbeing of trans and non-binary people aged 14 and older living in Aotearoa New Zealand. The survey takes place every four years.

We report findings from 2,631 trans and non-binary people who completed our second survey in 2022. This is more than double the 1,178 survey participants from our first survey in 2018 and gives us very strong data about a range of trans and non-binary people living in Aotearoa New Zealand.

The 2022 survey participants lived in all regions of Aotearoa New Zealand and ranged in age from 14 to 86. Most were either youth aged 14–24 (53%) or adults aged 25–54 (43%). Over half (56%) of participants were non-binary, with an equal mix of trans men (22%) and trans women (22%). Compared with the general population, the survey had a higher proportion of European participants (77%), a similar proportion of Māori (14%), and a lower proportion of Asian (7%) and Pasifika (2%) participants.

More than two out of five (42%) of our participants were disabled. This included people who identified as Deaf or disabled (29%) and/or who met the definition of disability used in Stats NZ’s population surveys (38%). This was higher than the Stats NZ measure of disability in the general population (10%).

Throughout the report we identify statistically significant differences between participants based on age, gender, ethnicity, location, or disability. In 2025, the Counting Ourselves team hopes to produce fact sheets, articles, and other resources looking at the key findings for Māori, Pasifika, Asian, and disabled trans and non-binary people.

In this report we use the term gender affirming healthcare to refer to any healthcare interventions that trans or non-binary people may require to affirm their gender. We also use the term unmet need to describe the percentage of all participants who wanted but had not had a type of gender affirming healthcare.

text: Counting ourselves: Findings from the 2022 Aotearoa New Zealand trans and non-binary health survey Counting Ourselves is a comprehensive national survey of the health and wellbeing of trans and non-binary people aged 14 and older living in Aotearoa New Zealand. The survey takes place every four years.

We report findings from 2,631 trans and non-binary people who completed our second survey in 2022. This is more than double the 1,178 survey participants from our first survey in 2018 and gives us very strong data about a range of trans and non-binary people living in Aotearoa New Zealand.

The 2022 survey participants lived in all regions of Aotearoa New Zealand and ranged in age from 14 to 86. Most were either youth aged 14–24 (53%) or adults aged 25–54 (43%). Over half (56%) of participants were non-binary, with an equal mix of trans men (22%) and trans women (22%). Compared with the general population, the survey had a higher proportion of European participants (77%), a similar proportion of Māori (14%), and a lower proportion of Asian (7%) and Pasifika (2%) participants.

More than two out of five (42%) of our participants were disabled. This included people who identified as Deaf or disabled (29%) and/or who met the definition of disability used in Stats NZ’s population surveys (38%). This was higher than the Stats NZ measure of disability in the general population (10%).

Throughout the report we identify statistically significant differences between participants based on age, gender, ethnicity, location, or disability. In 2025, the Counting Ourselves team hopes to produce fact sheets, articles, and other resources looking at the key findings for Māori, Pasifika, Asian, and disabled trans and non-binary people.

In this report we use the term gender affirming healthcare to refer to any healthcare interventions that trans or non-binary people may require to affirm their gender. We also use the term unmet need to describe the percentage of all participants who wanted but had not had a type of gender affirming healthcare.

year: 2025

title: Ka mate ko te mate, ka ora taku toa: Ko ngā matawhāura o te rau tau tekau mā iwa

authors: Murphy, Kane Ēnoka George

subjects: Matawhaura

abstract: Tēnei te urutomo atu ki te rau tau o te tekau mā iwa ki te nanaiore i ngā tai o te Matawhāura i ngaeki ai te whenua i horo ai tuanuku, i horo ai te tangata, i tū ai te rangatiratanga. Ko te kimihanga i te āhua ki te tikanga ki te pakanga, ki te mate te ihoiho, ko te rapunga i te āhua ki ōna neke, ki ōna nuku, ki ōna panoni, ki ōna hounga te whainga. Kei te kapi katoa ki tā te pukapuka, i tā te tuhinga. Wāhia ana kia whā ōna ahoaho, koia, ko te pūtakenga mai o te riri, o te Matawhāura. Muringa iho, ko ngā Matawhāura a te Māori ki te Māori. Ka whāia mai ko ngā riri ki te Pākehā, ā, ko ngā pakanga a te mana poropiti, mutu iho ki te kōtuitui.

Ko te whakaohooho, ko te whakamataara i a Ngāi Māori, i a Ngāi tauiwi otīa, i a Ngāi iwi taketake ki te nōhanga mai o te hītori ki te ahurea o te whenua, ki te ahurea o te tangata, ki ōna tuakiritanga. Ko te whakaariari i te āhua o te tikanga a te pakanga, a te mate me ōna neke i te oma a te wā i roto i te whakaeke a te iwi tini ngerongero ki te unu i te mono o te whenua o te iwi pū taketake. Ko te whakaihiihi i te iwi ka rawakoretia, ka reo koretia, ka whenua koretia, ka tikanga koretia. Ko te whakaatuatu i tā te Māori, i tā te Pākehā ki tā te kupu Māori, ki tā anō te kupu Pākehā.

Ko tōna mutunga iho, ko te whakakitenga ake, ko te whakatinanatanga i te mau tonu a te tikanga ki ngā rohe o te pakanga o te mate, ko te neke māna ko te panoni i ngā wāhi i kitea ai he huarahi ki te ora, he toa, he mau tonu ki tētahi pitonga whenua e huraia mai he tōnuitanga mā ngā uri whakatipu. Ko te hari i te kaupapa mā roto tonu i te reo ake a te kōrero, i te reo ake o te whenua. Ko te takahanga i te ara o te whakarauora i te reo, i te tikanga, i te tuakiri, i te mana Māori motuhake. Ko tōna otinga atu, ko te whakairi ake i ngā mahi a ngā tūpuna e ū ai te tangata whenuatanga e kitea ai ko tā rātou, e pātaia ai, he aha ia tā tātou?

text: Ka mate ko te mate, ka ora taku toa: Ko ngā matawhāura o te rau tau tekau mā iwa Tēnei te urutomo atu ki te rau tau o te tekau mā iwa ki te nanaiore i ngā tai o te Matawhāura i ngaeki ai te whenua i horo ai tuanuku, i horo ai te tangata, i tū ai te rangatiratanga. Ko te kimihanga i te āhua ki te tikanga ki te pakanga, ki te mate te ihoiho, ko te rapunga i te āhua ki ōna neke, ki ōna nuku, ki ōna panoni, ki ōna hounga te whainga. Kei te kapi katoa ki tā te pukapuka, i tā te tuhinga. Wāhia ana kia whā ōna ahoaho, koia, ko te pūtakenga mai o te riri, o te Matawhāura. Muringa iho, ko ngā Matawhāura a te Māori ki te Māori. Ka whāia mai ko ngā riri ki te Pākehā, ā, ko ngā pakanga a te mana poropiti, mutu iho ki te kōtuitui.

Ko te whakaohooho, ko te whakamataara i a Ngāi Māori, i a Ngāi tauiwi otīa, i a Ngāi iwi taketake ki te nōhanga mai o te hītori ki te ahurea o te whenua, ki te ahurea o te tangata, ki ōna tuakiritanga. Ko te whakaariari i te āhua o te tikanga a te pakanga, a te mate me ōna neke i te oma a te wā i roto i te whakaeke a te iwi tini ngerongero ki te unu i te mono o te whenua o te iwi pū taketake. Ko te whakaihiihi i te iwi ka rawakoretia, ka reo koretia, ka whenua koretia, ka tikanga koretia. Ko te whakaatuatu i tā te Māori, i tā te Pākehā ki tā te kupu Māori, ki tā anō te kupu Pākehā.

Ko tōna mutunga iho, ko te whakakitenga ake, ko te whakatinanatanga i te mau tonu a te tikanga ki ngā rohe o te pakanga o te mate, ko te neke māna ko te panoni i ngā wāhi i kitea ai he huarahi ki te ora, he toa, he mau tonu ki tētahi pitonga whenua e huraia mai he tōnuitanga mā ngā uri whakatipu. Ko te hari i te kaupapa mā roto tonu i te reo ake a te kōrero, i te reo ake o te whenua. Ko te takahanga i te ara o te whakarauora i te reo, i te tikanga, i te tuakiri, i te mana Māori motuhake. Ko tōna otinga atu, ko te whakairi ake i ngā mahi a ngā tūpuna e ū ai te tangata whenuatanga e kitea ai ko tā rātou, e pātaia ai, he aha ia tā tātou?

year: 2017