title: Retaining the authentic self in the workplace: Authenticity and work engagement in the mass-service industries

authors: Sharp, Lisa

subjects: Authenticity

abstract: Striving to uphold consistency in service, an authentic approach to customers is usually considered detrimental. Focussing on customer-service workers within the mass-service industry, such as fast-food and supermarket workers, this research explores the relationship between employee authenticity and work engagement. One hundred and forty employees from a range of customer service roles were surveyed regarding their sense of authenticity at work, surface and deep acting, self-efficacy, personal accomplishment, and experience of work engagement. Overall results suggest that authenticity and personal accomplishment are independently and positively related to work engagement, and recommend that workers strive to maintain a sense of authenticity with customers, and be encouraged to feel a sense of accomplishment in their work. Further recommendations, for training and job design to promote authenticity and build a sense of accomplishment in customer service workers are discussed, as is the potential, protective application of surface acting.

text: Retaining the authentic self in the workplace: Authenticity and work engagement in the mass-service industries Striving to uphold consistency in service, an authentic approach to customers is usually considered detrimental. Focussing on customer-service workers within the mass-service industry, such as fast-food and supermarket workers, this research explores the relationship between employee authenticity and work engagement. One hundred and forty employees from a range of customer service roles were surveyed regarding their sense of authenticity at work, surface and deep acting, self-efficacy, personal accomplishment, and experience of work engagement. Overall results suggest that authenticity and personal accomplishment are independently and positively related to work engagement, and recommend that workers strive to maintain a sense of authenticity with customers, and be encouraged to feel a sense of accomplishment in their work. Further recommendations, for training and job design to promote authenticity and build a sense of accomplishment in customer service workers are discussed, as is the potential, protective application of surface acting.

year: 2015

title: Developing a biotechnology learning hub for New Zealand

authors: Buntting, Catherine Michelle

subjects: Biotechnology

abstract: The article discusses the development of New Zealand's Biotechnology Learning Hub. The authors explains the Biotechnology Learning Hub is an on-line portal developed as a result of initial findings. Its principal aim is to bring the biotechnology and education sectors together in a more sustainable way. The author outlines classroom studies, meetings with the Biotechnolgy industry, and the features of the hub.

text: Developing a biotechnology learning hub for New Zealand The article discusses the development of New Zealand's Biotechnology Learning Hub. The authors explains the Biotechnology Learning Hub is an on-line portal developed as a result of initial findings. Its principal aim is to bring the biotechnology and education sectors together in a more sustainable way. The author outlines classroom studies, meetings with the Biotechnolgy industry, and the features of the hub.

year: 2005

title: Te Tarata

authors: Maxwell, Te Kahautu

abstract: This composition placed second in the Haka Composition Section. Te Tarata this composition commemorates the battle of Te Tarata in Te Whakatōhea 15 October 1865. This was the aftermath of the killing of the missionary Rev Carl Sylvius Volkner on the 2 March 1865. At the battle of Te Tarata it is recorded as the only calvary charge in the New Zealand Land Wars. Te Whakatōhea ingeniously wove around the palisade walls tī kouka (Cordyline australis) or cabbage tree. When the canon ball hit the palisades the tī kouka absorbed the force of the canon ball and rebounded the ball. 20 Te Whakatohea were killed and a number of others were wounded. This composition was performed by Ōpōtiki Mai Tawhiti at the Te Matatini World Championship Kapa Haka Competition 2015.

text: Te Tarata This composition placed second in the Haka Composition Section. Te Tarata this composition commemorates the battle of Te Tarata in Te Whakatōhea 15 October 1865. This was the aftermath of the killing of the missionary Rev Carl Sylvius Volkner on the 2 March 1865. At the battle of Te Tarata it is recorded as the only calvary charge in the New Zealand Land Wars. Te Whakatōhea ingeniously wove around the palisade walls tī kouka (Cordyline australis) or cabbage tree. When the canon ball hit the palisades the tī kouka absorbed the force of the canon ball and rebounded the ball. 20 Te Whakatohea were killed and a number of others were wounded. This composition was performed by Ōpōtiki Mai Tawhiti at the Te Matatini World Championship Kapa Haka Competition 2015.

year: 2014-10-10