title: Marketization, participation and communication within New Zealand retirement villages: a critical-rhetorical and discursive analysis

authors: Simpson, Mary Louisa

subjects: customers

abstract: The retirement village sector1 is one part of the increasingly marketized `aged-care' services in New Zealand and in many other parts of the industrialized world. While critical researchers have examined organizational and residents' representations of aging, retirement, and retirement communities in the context of `the market', there is no research that examines communication related to residents' enactment of participation within these settings with respect to these processes of marketization. We aim to refine, complicate, and extend what we might call `the marketization thesis' through this study that examines resident participation within retirement communities. This essay is based on a comparative examination of two major New Zealand retirement community organizations. The rhetorical and critical discourse analysis reveals the complexity of what `participation' means for the residents within the context of an institution that is in transition from a medicalized to a marketized model of service delivery. Through a close examination of these meanings, we offer new insights into issues of individual action and freedom within the frame of a market-driven and avowedly `customer-centred' organization and consequently suggest a reconsideration of participation in organizations in which clients are also `insiders'.

text: Marketization, participation and communication within New Zealand retirement villages: a critical-rhetorical and discursive analysis The retirement village sector1 is one part of the increasingly marketized `aged-care' services in New Zealand and in many other parts of the industrialized world. While critical researchers have examined organizational and residents' representations of aging, retirement, and retirement communities in the context of `the market', there is no research that examines communication related to residents' enactment of participation within these settings with respect to these processes of marketization. We aim to refine, complicate, and extend what we might call `the marketization thesis' through this study that examines resident participation within retirement communities. This essay is based on a comparative examination of two major New Zealand retirement community organizations. The rhetorical and critical discourse analysis reveals the complexity of what `participation' means for the residents within the context of an institution that is in transition from a medicalized to a marketized model of service delivery. Through a close examination of these meanings, we offer new insights into issues of individual action and freedom within the frame of a market-driven and avowedly `customer-centred' organization and consequently suggest a reconsideration of participation in organizations in which clients are also `insiders'.

year: 2007

title: Does New Zealand visitors follow the Joseph Effect?  Some empirical evidence

authors: Foo, Dani

subjects: International tourism

abstract: The report departs from conventional time series analysis and investigates the existence of long memory (LRD) in the stream of daily visitors, arriving from various sources to New Zealand from 1997 to 2010, using selected estimators of the Hurst-exponent. The daily arrivals of visitors are treated as a stream of "digital signals" with the inherent noise. After minimizing the noise (i.e. the presence of short-term trends, periodicities, and cycles) we found the existence of significant long memory embedded in our data of daily visitors from all sources and in the aggregate. Strong evidence of embedded “long memory” implies that Joseph Effect – that good times beget good times and bad times beget bad – whose existence in the underlying process may have interesting implications for tourism policy makers. Our findings suggest evidence of such long term memory in tourist arrival data. Further, unless this long memory effect is taken into consideration, any traditional statistical analysis based on Gaussian and Poisson assumptions may be overly biased.

text: Does New Zealand visitors follow the Joseph Effect?  Some empirical evidence The report departs from conventional time series analysis and investigates the existence of long memory (LRD) in the stream of daily visitors, arriving from various sources to New Zealand from 1997 to 2010, using selected estimators of the Hurst-exponent. The daily arrivals of visitors are treated as a stream of "digital signals" with the inherent noise. After minimizing the noise (i.e. the presence of short-term trends, periodicities, and cycles) we found the existence of significant long memory embedded in our data of daily visitors from all sources and in the aggregate. Strong evidence of embedded “long memory” implies that Joseph Effect – that good times beget good times and bad times beget bad – whose existence in the underlying process may have interesting implications for tourism policy makers. Our findings suggest evidence of such long term memory in tourist arrival data. Further, unless this long memory effect is taken into consideration, any traditional statistical analysis based on Gaussian and Poisson assumptions may be overly biased.

year: 2011

title: Te Aka Roa o Te Oranga, the far reaching vines of wellness: The development of a framework to evaluate alcohol and drug treatment for Māori

authors: Robertson, Paul

subjects: Maori

abstract: The impact of alcohol and other drug
problems for Māori is well documented.
Substance use has been implicated in a
range of physical and mental health
problems, and a variety of negative social
statistics such as high rates of imprisonment. To date there has been
little systematic documentation of treatment
practices, and limited operationalisation of
Māori health frameworks. The evaluation
of the outcomes of alcohol and other drug
treatments is an area in which there is a
paucity of documentation, in terms of
methods and frameworks for evaluation,
and actual data. Te Aka Roa O Te Oranga (TAROTO)
was developed from a range of projects
undertaken by the National Addiction
Centre. The TARATO evaluation framework
embraces a holistic perspective: developed
to examine the interaction between the
client, whānau, practitioner, and
service/organisation. The aim of the
framework is to clarify the complex
relationships and interactions between
stakeholders within the context of
treatment. It will also help to elucidate the
strengths and weaknesses of individual
services. Within this framework, a range of
indicators and outcomes of “successful
treatment” will be explored. The current project is the first phase of
a broader project that will make a
significant contribution to improvements in
Māori health via further developing
effective treatments of alcohol and other
drug related problems.

text: Te Aka Roa o Te Oranga, the far reaching vines of wellness: The development of a framework to evaluate alcohol and drug treatment for Māori The impact of alcohol and other drug
problems for Māori is well documented.
Substance use has been implicated in a
range of physical and mental health
problems, and a variety of negative social
statistics such as high rates of imprisonment. To date there has been
little systematic documentation of treatment
practices, and limited operationalisation of
Māori health frameworks. The evaluation
of the outcomes of alcohol and other drug
treatments is an area in which there is a
paucity of documentation, in terms of
methods and frameworks for evaluation,
and actual data. Te Aka Roa O Te Oranga (TAROTO)
was developed from a range of projects
undertaken by the National Addiction
Centre. The TARATO evaluation framework
embraces a holistic perspective: developed
to examine the interaction between the
client, whānau, practitioner, and
service/organisation. The aim of the
framework is to clarify the complex
relationships and interactions between
stakeholders within the context of
treatment. It will also help to elucidate the
strengths and weaknesses of individual
services. Within this framework, a range of
indicators and outcomes of “successful
treatment” will be explored. The current project is the first phase of
a broader project that will make a
significant contribution to improvements in
Māori health via further developing
effective treatments of alcohol and other
drug related problems.

year: 2003