title: The international law gaze: the domestic roots of Russia’s unlawful invasion

authors: Alvarez-Jimenez, Alberto

subjects: Russia

abstract: Few books help us understand Russia’s invasion of Ukraine and what may come next as Second-Hand Time, authored by the Ukrainian-born Belarusian writer Svetlana Alexievich (London, Fitzcarraldo Editions 2016). Based on hundreds of interviews, it collects the voices of many individuals on the impact of the Soviet Union’s collapse on multiple segments of Russian society, from the powerful to the anonymous, in Moscow and in the periphery of the Union, for the old and the young, from generals to civilians. The book was published in 2013; months before Russia occupied Crimea. 
Readers will find Second-Hand Time transformative in understanding Russia’s dynamic behind its past and ongoing violations of international law, the prospects and challenges of any peace negotiations, and what may happen in the aftermath.

text: The international law gaze: the domestic roots of Russia’s unlawful invasion Few books help us understand Russia’s invasion of Ukraine and what may come next as Second-Hand Time, authored by the Ukrainian-born Belarusian writer Svetlana Alexievich (London, Fitzcarraldo Editions 2016). Based on hundreds of interviews, it collects the voices of many individuals on the impact of the Soviet Union’s collapse on multiple segments of Russian society, from the powerful to the anonymous, in Moscow and in the periphery of the Union, for the old and the young, from generals to civilians. The book was published in 2013; months before Russia occupied Crimea. 
Readers will find Second-Hand Time transformative in understanding Russia’s dynamic behind its past and ongoing violations of international law, the prospects and challenges of any peace negotiations, and what may happen in the aftermath.

year: 2022-06-12

title: Retaining the authentic self in the workplace: Authenticity and work engagement in the mass-service industries

authors: Sharp, Lisa Karen Peden

subjects: authenticity

abstract: This research explored the association between authenticity and work engagement within the customer service context of mass-service industries. Authenticity in customer service workers is usually considered detrimental to organisational aims for a consistent standard of good service. However, research which finds that acting the service-persona is associated with emotional exhaustion and cynicism in workers (Brotheridge & Lee, 2002), while authenticity is related to positive customer-outcomes (Bujisic, Wu, Mattila, & Bilgihan, 2014), suggests that authenticity may enhance the experience of service for workers, and their customers, to provide for sustained competitive advantage. In the present research, I sought to examine the relationship between the degree of authenticity that employees use in their interaction with customers, and their experience of work engagement. Mass-service refers to a sector of the service industry modelled on mass-production. Contrary to principles for work engagement, workers in customer service roles within mass-service, usually repeat a small range of tasks with very little variation or autonomy. One hundred and forty service employees in petrol stations, fast food outlets, supermarkets, and in general retail responded to a survey measuring the extent to which they felt authentic, used surface acting and deep acting, their state of self-efficacy, feelings of personal accomplishment, and work engagement. Results revealed a positive relationship between authenticity and work engagement. Surface acting emerged as a less authentic approach to service than deep acting, however, deep acting was not strongly related to authenticity. Personal accomplishment strongly moderated associations with work engagement. Overall, results suggest that an authentic approach to interaction with customers and a sense of personal accomplishment are important to work engagement in mass-service workers. Findings support the promotion of authenticity in the workplace, as well as providing opportunities for workers to obtain a sense of accomplishment. Practical implications for the integration of authenticity into the customer service context, such as greater job autonomy and training customer service employees in the beneficial use of personality within the service-role, are discussed.

text: Retaining the authentic self in the workplace: Authenticity and work engagement in the mass-service industries This research explored the association between authenticity and work engagement within the customer service context of mass-service industries. Authenticity in customer service workers is usually considered detrimental to organisational aims for a consistent standard of good service. However, research which finds that acting the service-persona is associated with emotional exhaustion and cynicism in workers (Brotheridge & Lee, 2002), while authenticity is related to positive customer-outcomes (Bujisic, Wu, Mattila, & Bilgihan, 2014), suggests that authenticity may enhance the experience of service for workers, and their customers, to provide for sustained competitive advantage. In the present research, I sought to examine the relationship between the degree of authenticity that employees use in their interaction with customers, and their experience of work engagement. Mass-service refers to a sector of the service industry modelled on mass-production. Contrary to principles for work engagement, workers in customer service roles within mass-service, usually repeat a small range of tasks with very little variation or autonomy. One hundred and forty service employees in petrol stations, fast food outlets, supermarkets, and in general retail responded to a survey measuring the extent to which they felt authentic, used surface acting and deep acting, their state of self-efficacy, feelings of personal accomplishment, and work engagement. Results revealed a positive relationship between authenticity and work engagement. Surface acting emerged as a less authentic approach to service than deep acting, however, deep acting was not strongly related to authenticity. Personal accomplishment strongly moderated associations with work engagement. Overall, results suggest that an authentic approach to interaction with customers and a sense of personal accomplishment are important to work engagement in mass-service workers. Findings support the promotion of authenticity in the workplace, as well as providing opportunities for workers to obtain a sense of accomplishment. Practical implications for the integration of authenticity into the customer service context, such as greater job autonomy and training customer service employees in the beneficial use of personality within the service-role, are discussed.

year: 2015

title: Experiences from the past inform the journey ahead: ‘a way of being’ - culturally responsive and relational professional learning and development.

authors: Murray, Tracy Olive

subjects: Culturally responsive and relational angragogy

abstract: This thesis begins by contextualising the current reality for many Māori learners in Aotearoa New Zealand.  By reviewing the literature around the role of the provider in professional learning and development (PLD) in Aotearoa New Zealand, this thesis seeks to explain a new way of working that has not been well documented before.  Provided is the rationale for the methodology undertaken in the research to ensure the relationship with the participants remained at the heart of the process.  This thesis contends that applying culturally responsive and relational pedagogy across all levels of schooling is a unique way of being that requires deep critical self-reflection and conscious ongoing change in practice.  Learning what to stop doing and what to do differently is part of an ongoing cycle of inquiry that educational leaders at any level must engage in, to implement change in schools for Māori learners.

text: Experiences from the past inform the journey ahead: ‘a way of being’ - culturally responsive and relational professional learning and development. This thesis begins by contextualising the current reality for many Māori learners in Aotearoa New Zealand.  By reviewing the literature around the role of the provider in professional learning and development (PLD) in Aotearoa New Zealand, this thesis seeks to explain a new way of working that has not been well documented before.  Provided is the rationale for the methodology undertaken in the research to ensure the relationship with the participants remained at the heart of the process.  This thesis contends that applying culturally responsive and relational pedagogy across all levels of schooling is a unique way of being that requires deep critical self-reflection and conscious ongoing change in practice.  Learning what to stop doing and what to do differently is part of an ongoing cycle of inquiry that educational leaders at any level must engage in, to implement change in schools for Māori learners.

year: 2018