title: Whānau Māori explain how the Harti Hauora Tamariki tool assists better access to health services

authors: Masters-Awatere, Bridgette

abstract: In this paper whānau Māori highlight how a Kaupapa Māori centred intervention (the Harti Hauora Tamariki tool) has improved interactions with health services. The Harti tool is undergoing a Randomised Control Trial at Waikato Hospital in New Zealand. As part of the RCT, the authors engaged in a series of qualitative interviews with whānau members of tamariki Māori (children aged 0-5years) admitted to Waikato Hospital’s paediatric ward. Whānau who met at least one criteria for New Zealand’s domains of deprivation were included. Using a Kaupapa Māori approach to the study, participants shared their views on barriers and facilitators to accessing health resources and primary care services. Our interviews highlight how the Harti tool, when administered in a culturally appropriate and respectful manner that prioritised relationship-building, enabled better connection to healthcare services. Prevalent in our analysis were connections to wider determinants of health and ways to reduce existing health inequities. To conclude the paper, we highlight how the tool has enhanced feelings of being in control of health with the potential to reduce the likelihood of a hospital readmission.

text: Whānau Māori explain how the Harti Hauora Tamariki tool assists better access to health services In this paper whānau Māori highlight how a Kaupapa Māori centred intervention (the Harti Hauora Tamariki tool) has improved interactions with health services. The Harti tool is undergoing a Randomised Control Trial at Waikato Hospital in New Zealand. As part of the RCT, the authors engaged in a series of qualitative interviews with whānau members of tamariki Māori (children aged 0-5years) admitted to Waikato Hospital’s paediatric ward. Whānau who met at least one criteria for New Zealand’s domains of deprivation were included. Using a Kaupapa Māori approach to the study, participants shared their views on barriers and facilitators to accessing health resources and primary care services. Our interviews highlight how the Harti tool, when administered in a culturally appropriate and respectful manner that prioritised relationship-building, enabled better connection to healthcare services. Prevalent in our analysis were connections to wider determinants of health and ways to reduce existing health inequities. To conclude the paper, we highlight how the tool has enhanced feelings of being in control of health with the potential to reduce the likelihood of a hospital readmission.

year: 2019

title: Integrating Maori perspectives into community resilience frameworks for the built environment

authors: Boston, Megan

abstract: Many governments and organisations have attempted to construct frameworks for improving community resilience, particularly as related to the built environment. Many frameworks, globally and locally, take a large overview of society and miss the potential to incorporate cultural, social, and engineering practices followed by indigenous people. However, there is much to learn from the traditional practices of Maori that could directly improve community resilience after a disaster. To date, little research has worked on integrating Maori cultural views into resilience frameworks. Using survey and interview data investigating Maori cultural views on resilience and aspects of the built environment, five Maori values were identified to strengthen resilience. These values are matauranga (knowledge), kotahitanga (unity), kaitiakitanga (guardianship), whakawhanaungatanga (relationships), and manakitanga (extending love). Further, communities can increase community cohesion and unity through adapting building and community layouts learned from observing traditional Maori practices, such as a central marae.

text: Integrating Maori perspectives into community resilience frameworks for the built environment Many governments and organisations have attempted to construct frameworks for improving community resilience, particularly as related to the built environment. Many frameworks, globally and locally, take a large overview of society and miss the potential to incorporate cultural, social, and engineering practices followed by indigenous people. However, there is much to learn from the traditional practices of Maori that could directly improve community resilience after a disaster. To date, little research has worked on integrating Maori cultural views into resilience frameworks. Using survey and interview data investigating Maori cultural views on resilience and aspects of the built environment, five Maori values were identified to strengthen resilience. These values are matauranga (knowledge), kotahitanga (unity), kaitiakitanga (guardianship), whakawhanaungatanga (relationships), and manakitanga (extending love). Further, communities can increase community cohesion and unity through adapting building and community layouts learned from observing traditional Maori practices, such as a central marae.

year: 2022

title: Learning to trust e-tailers: Strategies used by consumers in a distrustful environment

authors: Friend, Lorraine A.

subjects: online shopping

abstract: This article draws on a phenomenological study of understanding six early adopters’
successful online shopping experiences. Narratives of their online purchasing experiences
suggest that learning to trust e-tailers is a complex process that is shaped by factors such
as self-identity, risk awareness, and technical and brand knowledge. This article
summarises the first part of the findings from this study – the strategies the six participants
used to gain trust with e-tailers to overcome their distrust of purchasing online. These
strategies included checking payment security, gaining product information, checking the
ordering process, using brand knowledge, asking friends for advice, using expert referrals,
and assessing website structure, functionality and image. The findings suggest that
technical and/or brand knowledge best explain the methods that these participants used to
trust e-tailers because it provided them with a greater sense of comfort to purchase online.
As with offline marketing contexts, this research suggests that credibility and benevolence
are two important underlying dimensions of online trust. However, due to the distrustful
environment of e-commerce, honesty may be an important separate dimension of online
trust.

text: Learning to trust e-tailers: Strategies used by consumers in a distrustful environment This article draws on a phenomenological study of understanding six early adopters’
successful online shopping experiences. Narratives of their online purchasing experiences
suggest that learning to trust e-tailers is a complex process that is shaped by factors such
as self-identity, risk awareness, and technical and brand knowledge. This article
summarises the first part of the findings from this study – the strategies the six participants
used to gain trust with e-tailers to overcome their distrust of purchasing online. These
strategies included checking payment security, gaining product information, checking the
ordering process, using brand knowledge, asking friends for advice, using expert referrals,
and assessing website structure, functionality and image. The findings suggest that
technical and/or brand knowledge best explain the methods that these participants used to
trust e-tailers because it provided them with a greater sense of comfort to purchase online.
As with offline marketing contexts, this research suggests that credibility and benevolence
are two important underlying dimensions of online trust. However, due to the distrustful
environment of e-commerce, honesty may be an important separate dimension of online
trust.

year: 2006