title: Organisational transformations in the New Zealand retirement village sector:   A critical-rhetorical and -discursive analysis of promotion, community, and resident participation.

authors: Simpson, Mary Louisa

subjects: Retirement communities

abstract: This thesis examines quotcustomer-focusedquot communication and resident participation within the retirement village sector which is one part of the increasingly quotmarketisedquot aged-care services in New Zealand. In this respect the sector is no different from other domains of consumer life where marketing-oriented organisations aim to find out what their customers want and give it to them. This research examines communication related to customer-focused organisational activities and residents' enactment of participation within retirement village organisation (RVO) settings with respect to these processes of marketisation. 
Taking a critical-interpretive perspective, the thesis undertakes a collective case study involving two major New Zealand RVOs. Both organisations were defined as quotretirement villagesquot within the meaning of the Retirement Villages Act 2003, established in the 1990s, and offered quotretirement livingquot independent housing and apartments across a range of locations.  A significant part of the study also examined publicly available promotional material from six RVOs operating multiple sites in various New Zealand locations. 
This thesis explores retirement villages as co-productions between the corporate entities that develop and market villages and the residents who live in them.  The thesis also explores RVO rhetoric about quotretirement living for active 55 plusquot, RVO enactment of customer focused communication and activities, and residents responses to and expectations of both. It is argued that this co-production has implications for residents' participation, their roles and relationships with employees, as well as for organisational communication processes and structures. 
The rhetorical and critical discourse analysis reveals the complexity of what quotparticipationquot means for the residents. Through a close examination of these meanings, the thesis extends current understandings of relationships between quotcustomersquot and quotcustomer-focusedquot 
organisations and highlights the role of older people in Western Society as co-producers of the very product they purchase: the retirement village. It also raises practical and theoretical issues for organisational communication. At the practical level it highlights how communication messages, structures and processes within RVOs experience tensions in meeting the needs of both internal, current, and long-term customers, and external, potential, and future customers. The thesis offers insights into issues of individual action and freedom within the frame of market-driven and avowedly quotcustomer-focusedquot organisations and consequently suggests a reconsideration of participation in organisations in which customers are also quotinsidersquot.

text: Organisational transformations in the New Zealand retirement village sector:   A critical-rhetorical and -discursive analysis of promotion, community, and resident participation. This thesis examines quotcustomer-focusedquot communication and resident participation within the retirement village sector which is one part of the increasingly quotmarketisedquot aged-care services in New Zealand. In this respect the sector is no different from other domains of consumer life where marketing-oriented organisations aim to find out what their customers want and give it to them. This research examines communication related to customer-focused organisational activities and residents' enactment of participation within retirement village organisation (RVO) settings with respect to these processes of marketisation. 
Taking a critical-interpretive perspective, the thesis undertakes a collective case study involving two major New Zealand RVOs. Both organisations were defined as quotretirement villagesquot within the meaning of the Retirement Villages Act 2003, established in the 1990s, and offered quotretirement livingquot independent housing and apartments across a range of locations.  A significant part of the study also examined publicly available promotional material from six RVOs operating multiple sites in various New Zealand locations. 
This thesis explores retirement villages as co-productions between the corporate entities that develop and market villages and the residents who live in them.  The thesis also explores RVO rhetoric about quotretirement living for active 55 plusquot, RVO enactment of customer focused communication and activities, and residents responses to and expectations of both. It is argued that this co-production has implications for residents' participation, their roles and relationships with employees, as well as for organisational communication processes and structures. 
The rhetorical and critical discourse analysis reveals the complexity of what quotparticipationquot means for the residents. Through a close examination of these meanings, the thesis extends current understandings of relationships between quotcustomersquot and quotcustomer-focusedquot 
organisations and highlights the role of older people in Western Society as co-producers of the very product they purchase: the retirement village. It also raises practical and theoretical issues for organisational communication. At the practical level it highlights how communication messages, structures and processes within RVOs experience tensions in meeting the needs of both internal, current, and long-term customers, and external, potential, and future customers. The thesis offers insights into issues of individual action and freedom within the frame of market-driven and avowedly quotcustomer-focusedquot organisations and consequently suggests a reconsideration of participation in organisations in which customers are also quotinsidersquot.

year: 2007

title: Adsorption of Colour from Pulp and Paper Mill Wastewaters onto Diatomaceous Earths

authors: Carter, Shane Basil

subjects: Adsorption of colour

abstract: Abstract

Production of pulp and paper from raw wood involves the washing of substantial quantities of highly coloured material from the wood pulp. Although most of this colour is trapped within the mill and the mills wastewater treatment system, discharge of coloured wastewater remains a problem of public concern.

Lake Rotorua, New Zealand is filled with sediment consisting almost exclusively of diatoms. The most abundant species, Aulacoseira, has been shown to have very small pores, less than 200 nm, that could be very useful for the capture and holding of large organic molecules. Lake Rotorua is situated close to the two largest pulp and paper mills in New Zealand and may have to be dredged to solve a problem of eutrophication. Wastewaters generated at the Kinleith (Tokoroa) and Tasman (Kawerau) mills in the North island of New Zealand have been used to assess the characteristics of colour removal by Lake Rotorua diatoms.

Vacuum filtration through the diatoms succeeded in removing colour but proved to be impractically slow as an industrial process. Addition of diatoms to wastewater streams in stirred experiments showed that significant adsorption took place. The majority of the colour was removed within 30 seconds of mixing. The efficiency of colour removal was found to vary between wastewater streams within the mills. The pH dependency of this removal was tested and found to be most effective in a pH range of 3.6 to 5.

Attempts to reuse the diatoms showed that chemical backwash regimes were more effective than calcination.

This study concluded that surface silanols were likely to be the principle agent in forming coagulants with the colour material and were subsequently trapped on the diatom surfaces, but more importantly within the pores.

text: Adsorption of Colour from Pulp and Paper Mill Wastewaters onto Diatomaceous Earths Abstract

Production of pulp and paper from raw wood involves the washing of substantial quantities of highly coloured material from the wood pulp. Although most of this colour is trapped within the mill and the mills wastewater treatment system, discharge of coloured wastewater remains a problem of public concern.

Lake Rotorua, New Zealand is filled with sediment consisting almost exclusively of diatoms. The most abundant species, Aulacoseira, has been shown to have very small pores, less than 200 nm, that could be very useful for the capture and holding of large organic molecules. Lake Rotorua is situated close to the two largest pulp and paper mills in New Zealand and may have to be dredged to solve a problem of eutrophication. Wastewaters generated at the Kinleith (Tokoroa) and Tasman (Kawerau) mills in the North island of New Zealand have been used to assess the characteristics of colour removal by Lake Rotorua diatoms.

Vacuum filtration through the diatoms succeeded in removing colour but proved to be impractically slow as an industrial process. Addition of diatoms to wastewater streams in stirred experiments showed that significant adsorption took place. The majority of the colour was removed within 30 seconds of mixing. The efficiency of colour removal was found to vary between wastewater streams within the mills. The pH dependency of this removal was tested and found to be most effective in a pH range of 3.6 to 5.

Attempts to reuse the diatoms showed that chemical backwash regimes were more effective than calcination.

This study concluded that surface silanols were likely to be the principle agent in forming coagulants with the colour material and were subsequently trapped on the diatom surfaces, but more importantly within the pores.

year: 2007

title: Hei Āwhina Mātua: A kaupapa Māori response to behaviour

authors: Berryman, Mere

abstract: Hei Āwhina Mātua (strengthening parents and other adults), a kaupapa Māori research and development project, sought to capitalise on the strengths available within both whānau and teachers so that both groups could take joint responsibility for students' learning and behaviour. This required professionals trained in delivering learning and behavioural programmes for individual students working in culturally responsive and collaborative ways with adults, whānau, teachers and community members, This chapter returns to this study to reconsider the key findings.

text: Hei Āwhina Mātua: A kaupapa Māori response to behaviour Hei Āwhina Mātua (strengthening parents and other adults), a kaupapa Māori research and development project, sought to capitalise on the strengths available within both whānau and teachers so that both groups could take joint responsibility for students' learning and behaviour. This required professionals trained in delivering learning and behavioural programmes for individual students working in culturally responsive and collaborative ways with adults, whānau, teachers and community members, This chapter returns to this study to reconsider the key findings.

year: 2015