title: Cyanobacteria band testing: Examining applicability for the National (NZ) Objectives Framework

authors: Wood, Susanna A.

abstract: The Ministry for the Environment’s ‘Freshwater Reform 2013 and Beyond’ document suggests an approach of assigning values to attributes for selected waterbodies, with ranges of values presented as ‘bands’. The aim of using bands is to assess the long-term likelihood of a water body to present a health risk from cyanobacteria, not to detect short-duration bloom events. These events should be managed following the outline in the New Zealand Guidelines for Managing Cyanobacteria in Recreational Fresh Waters (Ministry for the Environment and Ministry of Health 2009).

text: Cyanobacteria band testing: Examining applicability for the National (NZ) Objectives Framework The Ministry for the Environment’s ‘Freshwater Reform 2013 and Beyond’ document suggests an approach of assigning values to attributes for selected waterbodies, with ranges of values presented as ‘bands’. The aim of using bands is to assess the long-term likelihood of a water body to present a health risk from cyanobacteria, not to detect short-duration bloom events. These events should be managed following the outline in the New Zealand Guidelines for Managing Cyanobacteria in Recreational Fresh Waters (Ministry for the Environment and Ministry of Health 2009).

year: 2013

title: ISO 9000 maintenance in service organisations: tales from two companies

authors: Wahid, Roslina Ab

subjects: ISO 9000 series

abstract: Purpose – This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as a result of its maintenance approach. By studying how ISO 9000 is being maintained in the service organisations, it provides useful insights into the unique ways quality systems are managed and the aspects that are important to successful and effective maintenance of ISO 9000 quality system.
Design/methodology/approach – A case study approach as described by Eisenhardt and Yin, is used for this study. A total of 30 face-to-face interviews were conducted over a period of 13 weeks with top management, middle management, lower management in charge of operations and quality, and the management representative responsible for the implementation of ISO 9000 in the organisation. To support the findings of the interviews, 300 questionnaires were distributed to employees of both companies. ISO 9000 and quality documents were also reviewed as part of the data gathering process for the study.
Findings – Based on the interview results, there are similarities and differences in how the two case companies maintain their ISO 9000 in terms of how they view and manage the aspects that are closely associated with ISO 9000 maintenance. It was found that the company with higher top management commitment and better internal communication has better-motivated employees. Regardless of the length of time being certified to ISO 9000, the firm which incorporates a higher level of human resource aspects such as reward, recognition and empowerment into its quality system experiences higher employee enthusiasm and commitment to the maintenance of the quality system which resulted in better employee participation and involvement compared to the one that did not.
Originality/value – This paper makes a contribution to the body of knowledge in the field of quality management systems during the maintenance phase where such work is still limited, especially in the service sector.

text: ISO 9000 maintenance in service organisations: tales from two companies Purpose – This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as a result of its maintenance approach. By studying how ISO 9000 is being maintained in the service organisations, it provides useful insights into the unique ways quality systems are managed and the aspects that are important to successful and effective maintenance of ISO 9000 quality system.
Design/methodology/approach – A case study approach as described by Eisenhardt and Yin, is used for this study. A total of 30 face-to-face interviews were conducted over a period of 13 weeks with top management, middle management, lower management in charge of operations and quality, and the management representative responsible for the implementation of ISO 9000 in the organisation. To support the findings of the interviews, 300 questionnaires were distributed to employees of both companies. ISO 9000 and quality documents were also reviewed as part of the data gathering process for the study.
Findings – Based on the interview results, there are similarities and differences in how the two case companies maintain their ISO 9000 in terms of how they view and manage the aspects that are closely associated with ISO 9000 maintenance. It was found that the company with higher top management commitment and better internal communication has better-motivated employees. Regardless of the length of time being certified to ISO 9000, the firm which incorporates a higher level of human resource aspects such as reward, recognition and empowerment into its quality system experiences higher employee enthusiasm and commitment to the maintenance of the quality system which resulted in better employee participation and involvement compared to the one that did not.
Originality/value – This paper makes a contribution to the body of knowledge in the field of quality management systems during the maintenance phase where such work is still limited, especially in the service sector.

year: 2011

title: Whāingaroa/Raglan and positive youth development - Community-driven youth support in Whāingaroa: A case study of the Whāingaroa Youth Work Collective

authors: Semeraro, Gianluca

abstract: This research explores the development and impact of community-driven youth support in Whāingaroa, a rural community in Aotearoa/New Zealand, through an in-depth examination of a local youth work collective. By employing a qualitative, participatory research methodology, the study investigates the complex dynamics of youth empowerment, community engagement, and cultural responsiveness within a unique local context.

The study traces the evolution of the Whāingaroa Youth Work Collective (WYWC) from its inception to its status as a structured community organization. Data collection spanned two years, encompassing six WYWC collective meetings and three focus groups with key collective members. Through ethnographic observations and collaborative research methods, the study illuminates the processes of youth development and community support emerging from grassroots, volunteer-driven initiatives. Thematic analysis was employed to analyse the data, which was categorized into two primary themes: (1) the collective's purpose and operational methodology, and (2) necessary future steps to address gaps in local youth support. These themes were analysed in relation to two research questions:

•	How can Whāingaroa/Raglan services support youth at a community-based level?
•	What initiatives could be implemented to foster positive youth development in the future?

The findings are presented in two main sections. The first examines the collective's strategy, operational framework and current initiatives demonstrating the effectiveness of locally-based youth support. The second explores the collective's aspirations for future initiatives, specifically focusing on two key proposals: establishing a full-time youth connector position and developing a community youth hub.

 Key findings demonstrate the transformative potential of volunteer-driven, culturally responsive youth support strategies. The research highlights the importance of contextual understanding, community ownership, and holistic approaches to youth development. Particularly significant is the model's ability to navigate the bicultural landscape of Aotearoa, providing a nuanced approach that respects both indigenous and contemporary cultural frameworks.

Theoretically grounded in Positive Youth Development (PYD) frameworks and indigenous cultural perspectives, the research bridges Western psychological approaches with local cultural understanding. The study reveals how a community-centric model of youth support can effectively address the complex needs of rural youth, emphasizing cultural identity, collective empowerment, and local knowledge.

The study contributes to broader discussions on youth support, community development, and cultural resilience. It challenges traditional, standardized intervention models by showcasing the effectiveness of locally embedded, flexible support strategies. The research provides valuable insights for community organizations, policymakers, educational institutions, and social service providers seeking innovative approaches to youth engagement.
Further, the findings offer a replicable framework for understanding and supporting youth development in rural contexts, with broader implications for community support strategies that prioritize local knowledge, cultural responsiveness, and collective empowerment.

Ultimately, the research presents a compelling argument for understanding youth development as a collaborative, contextually embedded process. It demonstrates that meaningful community support emerges from within, driven by local aspirations, cultural understanding, and collective investment in young people's potential.

text: Whāingaroa/Raglan and positive youth development - Community-driven youth support in Whāingaroa: A case study of the Whāingaroa Youth Work Collective This research explores the development and impact of community-driven youth support in Whāingaroa, a rural community in Aotearoa/New Zealand, through an in-depth examination of a local youth work collective. By employing a qualitative, participatory research methodology, the study investigates the complex dynamics of youth empowerment, community engagement, and cultural responsiveness within a unique local context.

The study traces the evolution of the Whāingaroa Youth Work Collective (WYWC) from its inception to its status as a structured community organization. Data collection spanned two years, encompassing six WYWC collective meetings and three focus groups with key collective members. Through ethnographic observations and collaborative research methods, the study illuminates the processes of youth development and community support emerging from grassroots, volunteer-driven initiatives. Thematic analysis was employed to analyse the data, which was categorized into two primary themes: (1) the collective's purpose and operational methodology, and (2) necessary future steps to address gaps in local youth support. These themes were analysed in relation to two research questions:

•	How can Whāingaroa/Raglan services support youth at a community-based level?
•	What initiatives could be implemented to foster positive youth development in the future?

The findings are presented in two main sections. The first examines the collective's strategy, operational framework and current initiatives demonstrating the effectiveness of locally-based youth support. The second explores the collective's aspirations for future initiatives, specifically focusing on two key proposals: establishing a full-time youth connector position and developing a community youth hub.

 Key findings demonstrate the transformative potential of volunteer-driven, culturally responsive youth support strategies. The research highlights the importance of contextual understanding, community ownership, and holistic approaches to youth development. Particularly significant is the model's ability to navigate the bicultural landscape of Aotearoa, providing a nuanced approach that respects both indigenous and contemporary cultural frameworks.

Theoretically grounded in Positive Youth Development (PYD) frameworks and indigenous cultural perspectives, the research bridges Western psychological approaches with local cultural understanding. The study reveals how a community-centric model of youth support can effectively address the complex needs of rural youth, emphasizing cultural identity, collective empowerment, and local knowledge.

The study contributes to broader discussions on youth support, community development, and cultural resilience. It challenges traditional, standardized intervention models by showcasing the effectiveness of locally embedded, flexible support strategies. The research provides valuable insights for community organizations, policymakers, educational institutions, and social service providers seeking innovative approaches to youth engagement.
Further, the findings offer a replicable framework for understanding and supporting youth development in rural contexts, with broader implications for community support strategies that prioritize local knowledge, cultural responsiveness, and collective empowerment.

Ultimately, the research presents a compelling argument for understanding youth development as a collaborative, contextually embedded process. It demonstrates that meaningful community support emerges from within, driven by local aspirations, cultural understanding, and collective investment in young people's potential.

year: 2025