title: Counselling supervision and the production of professional selves

authors: Crocket, Kathie

subjects: counselling

abstract: The culture of supervision is produced both in wider professional contexts and in particular local supervision conversations. This paper is shaped by the post structuralist ideas of governmentality and disciplinary power. It uses these ideas to trace the detail of a supervision conversation, noticing the shaping effects of ideas familiar within the professional culture. Excerpts from the supervision conversation demonstrate a supervision process that pays attention to the politics of its own production, and thus to the culture of supervision that it produces.

text: Counselling supervision and the production of professional selves The culture of supervision is produced both in wider professional contexts and in particular local supervision conversations. This paper is shaped by the post structuralist ideas of governmentality and disciplinary power. It uses these ideas to trace the detail of a supervision conversation, noticing the shaping effects of ideas familiar within the professional culture. Excerpts from the supervision conversation demonstrate a supervision process that pays attention to the politics of its own production, and thus to the culture of supervision that it produces.

year: 2007

title: ISO 9000 maintenance in service organisations: tales from two companies

authors: Wahid, Roslina Ab

subjects: ISO 9000 series

abstract: Purpose – This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as a result of its maintenance approach. By studying how ISO 9000 is being maintained in the service organisations, it provides useful insights into the unique ways quality systems are managed and the aspects that are important to successful and effective maintenance of ISO 9000 quality system.
Design/methodology/approach – A case study approach as described by Eisenhardt and Yin, is used for this study. A total of 30 face-to-face interviews were conducted over a period of 13 weeks with top management, middle management, lower management in charge of operations and quality, and the management representative responsible for the implementation of ISO 9000 in the organisation. To support the findings of the interviews, 300 questionnaires were distributed to employees of both companies. ISO 9000 and quality documents were also reviewed as part of the data gathering process for the study.
Findings – Based on the interview results, there are similarities and differences in how the two case companies maintain their ISO 9000 in terms of how they view and manage the aspects that are closely associated with ISO 9000 maintenance. It was found that the company with higher top management commitment and better internal communication has better-motivated employees. Regardless of the length of time being certified to ISO 9000, the firm which incorporates a higher level of human resource aspects such as reward, recognition and empowerment into its quality system experiences higher employee enthusiasm and commitment to the maintenance of the quality system which resulted in better employee participation and involvement compared to the one that did not.
Originality/value – This paper makes a contribution to the body of knowledge in the field of quality management systems during the maintenance phase where such work is still limited, especially in the service sector.

text: ISO 9000 maintenance in service organisations: tales from two companies Purpose – This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as a result of its maintenance approach. By studying how ISO 9000 is being maintained in the service organisations, it provides useful insights into the unique ways quality systems are managed and the aspects that are important to successful and effective maintenance of ISO 9000 quality system.
Design/methodology/approach – A case study approach as described by Eisenhardt and Yin, is used for this study. A total of 30 face-to-face interviews were conducted over a period of 13 weeks with top management, middle management, lower management in charge of operations and quality, and the management representative responsible for the implementation of ISO 9000 in the organisation. To support the findings of the interviews, 300 questionnaires were distributed to employees of both companies. ISO 9000 and quality documents were also reviewed as part of the data gathering process for the study.
Findings – Based on the interview results, there are similarities and differences in how the two case companies maintain their ISO 9000 in terms of how they view and manage the aspects that are closely associated with ISO 9000 maintenance. It was found that the company with higher top management commitment and better internal communication has better-motivated employees. Regardless of the length of time being certified to ISO 9000, the firm which incorporates a higher level of human resource aspects such as reward, recognition and empowerment into its quality system experiences higher employee enthusiasm and commitment to the maintenance of the quality system which resulted in better employee participation and involvement compared to the one that did not.
Originality/value – This paper makes a contribution to the body of knowledge in the field of quality management systems during the maintenance phase where such work is still limited, especially in the service sector.

year: 2011

title: Developing restorative practices in schools: Some reflections

authors: Drewery, Wendy

subjects: Counselling

abstract: The use of disciplinary practices derived from restorative justice have recently been gaining popularity and inciting keen interest in the education community. Practices that have so far been introduced have tended to centre on conferencing, although there is a broadening range of other practices in schools that are being brought under the heading “restorative”. This paper offers some reflections on these developments, building on the experiences of a team at the University of Waikato, which completed two projects on restorative conferencing in schools for the Ministry of Education under the rubric of the Suspension Reduction Initiative, and continues to develop understanding of the practices. The projects included developing and trialling processes for suspension hearings using restorative conferencing and principles from restorative justice. Objectives of both projects were related to the desire to reduce numbers of suspensions and exclusions, particularly of Māori children. We argue that the introduction of restorative practices invites schools into some tectonic shifts in thinking about offending behaviour, about community, and ultimately about the purposes of education.

text: Developing restorative practices in schools: Some reflections The use of disciplinary practices derived from restorative justice have recently been gaining popularity and inciting keen interest in the education community. Practices that have so far been introduced have tended to centre on conferencing, although there is a broadening range of other practices in schools that are being brought under the heading “restorative”. This paper offers some reflections on these developments, building on the experiences of a team at the University of Waikato, which completed two projects on restorative conferencing in schools for the Ministry of Education under the rubric of the Suspension Reduction Initiative, and continues to develop understanding of the practices. The projects included developing and trialling processes for suspension hearings using restorative conferencing and principles from restorative justice. Objectives of both projects were related to the desire to reduce numbers of suspensions and exclusions, particularly of Māori children. We argue that the introduction of restorative practices invites schools into some tectonic shifts in thinking about offending behaviour, about community, and ultimately about the purposes of education.

year: 2005